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INNSBRUCK CAR HIRE REVIEWS
Car hire reviews in Innsbruck
Located in the Austrian Alps is a charming town called Innsbruck. A great example of Baroque and Renaissance architecture, through its beautiful streets you’ll appreciate the impact that the Habsburg Monarchy had on this town. Along with its rich history, culture and arts, Innsbruck is the perfect starting point for a skiing holiday or Alpine adventure. Innsbruck International Airport is a mere 15 minutes by car into town, and a hype of activity once skiing season arrives. Whilst Innsbruck Train Station is located right in the heart of the city itself. In Tyrol, you’ll no doubt be intrigued and mesmerised by the rising snow-capped mountains and jaw-dropping views.
Having partnered with numerous trusted local, national and international car rental suppliers, Auto Europe is able to provide competitive deals on all your car hire needs. With countless global pick-up and drop-off locations, many are conveniently located at airports, trains stations and in central city locations – making it ideal for your onward journey. Along with car hire, we also provide motorhome hire, luxury car hire and a transfer service. Consult our car hire reviews in Innsbruck to read what previous customers have thought of our service. Contact our reservation team should you require any assistance.
AUTO EUROPE INNSBRUCK, AUSTRIA Car Rental Reviews
Average Rating for Auto Europe Innsbruck:
INNSBRUCK, AT - Reviewed by RAYMOND - 26 August 2025
" Have rented many cars from auto europe - mainly from Salzburg airport but never had a problem like this. "
" Reception man on his own, knew very little English and did not understand the rental paperwork. Rental car covered in bumps but paperwork did not show this . "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by ROBERT - 14 April 2025
" .Dont understand this section "
" Well done everyone. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by GARON - 09 April 2025
" It was a very smooth and efficient process. thank you "
" Overall very good. The staff were efficient and the location of the rental desk and car were within a short walk of the terminal "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALUN - 06 April 2025
" No hassle whatsoever. "
" Great staff, clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROGER - 02 April 2025
" VW Golf estate unbelievably economical- 60 mpg with 4 up and luggage "
" all very easy and calm at the desk. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 01 April 2025
" Have used company previously Car had 111k km on clock and many dents and scratches upon pick up.and cost approx £50 a day! Car then broke down on the way back to airport. Had to make our own way to ensure we didn't miss our flight.. no compensation whatsoever offered!! Poor customer service!!! "
" Have used company previously Car had 111k km on clock and many dents and scratches upon pick up.and cost approx £50 a day! Car then broke down on the way back to airport. Had to make our own way to ensure we didn't miss our flight.. no compensation whatsoever offered!! Poor customer service!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by MARK - 31 March 2025
" Good experience but a little pricey this time "
" Efficient collection. Drop off ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by DAVID - 10 March 2025
" Excellent in every respect. "
" Quick and easy pick up. Car was a competitive price. Personable/friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by CEARTH BERNARD HUNT - 05 March 2025
" Overall it was good. Shame about the counter staff at INN. "
" Not enough staff on the counter. No staff on drop off. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 05 March 2025
" Key cost conditions reaping to cross border travel buried in the far end of small print smacks of unfair and sharp practice "
" Deeply disappointed to find key cost information buried in the last clause of the last page of the contract No discussion of vehicle condition before or after rental "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KIERAN - 05 March 2025
" Faultless in innsbruck airport, clear information and no hidden fees. Will use again and again if this service continues "
" Easy pick up, very clear on price of extras I requested at pick up. Very competitive price. Great and clear about cancellation policy. Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GREG - 03 March 2025
" Ok but check back in was to many people not enough staff nobody to check car over or provide guidance if car was ok not deposit refund details yet ! "
" Pick was good apart from the car exit chip not working had go back to office get the clip reset, car was good "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by WILLIAM - 02 March 2025
" Couldn't be faulted "
" Everything first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 20 February 2025
" Rarely had any issues with bookings made through Auto Europe "
" Quick and easy picked. Staff polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by GABRIELLE - 14 February 2025
" Easy to use "
" All positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 12 February 2025
" Charged extra for no reason "
" Charged additional amount for no reason "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARIAN - 05 February 2025
" Great rental. Car upgrade and very smooth check in/ drop off "
" Very good customer care. Smooth check in and drop off. Excellent car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GAVIN - 22 January 2025
" Need to speak about this charge "
" They have taken a £180.93 Charge without any explanation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by ANDREW - 20 January 2025
" The car was a VW golf (probably an upgrade). Excellent car, but I did have difficulty with the complexity of the displays. Everything was on a screen display and the access did not seem intuitive. I couldn't get the fuel gouge up at all, so I had to guess if I was running low. Some brief instructions in the car (perhaps a single sheet) would have been very helpful. "
" The efficiency of Megadrive at Innsbruck was excellent. Quick and efficient turnaround at the counter both ends of the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by PETER - 30 December 2024
" Car was as expected great drive - no issues "
" no issues - straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALEXANDER - 27 December 2024
" As above. "
" I will start by prefacing that you (and Hertz no doubt) will take the line that information sent stated that I may need an international driving licence for this car hire. Suffice to say that when I arrived at the Hertz counter in Innsbruck, the lady told me that I would not be able to hire the car as it was Austrian law that UK drivers need an IDL. Regardless on me explaining that this was not a legal requirement in Austria, and that I had hired a significant number of cars in Austria (including with Hertz - also from Munich with Hertz) and it had not been necessary, the lady was quite rude in her stance. I then telephoned Auto Europe and the call handler (Joel, I believe) was little help. TO make maters worse, I asked if my nineteen year old son would be able to hire a car with his licence. I was told that this would be possible but would cost over one thousand euros as the only car available was a larger one (surely it would have been possible and pragmatic to rent me the car we were supposed to have, and understandably with an additional insurance supplement for a nineteen year old)... The make my case stronger, and both Auto Europe's and Hertz's, I would point out the following: 1. That, after being continually refused a car by Hertz, I then went to Mega-Drive (these counter next to Hertz) who said that it was possible to rent a car with a valid UK driving licence accompanied with a passport. This was exactly as I have been informed from the Austrian police over the last fifteen years when I have enquired (as I also have an IDL but leave it in the UK when it is not needed). Therefore, I hired a car from Mega-Drive, although at a considerably higher cost than when booking in advance. To clarify, with a house in Austria, I have travelled to Austria many times (and Auto Europe's records will confirm this as I have used them for some of my journeys), and know that one does NOT need an IDL to drive in the country; that a valid UK licence and passport are all that is needed. Since returning to the UK I have double checked the facts and all UK and Austrian authorities are clear that the IDL is not legally required. I cannot express how disappointed I am by this experience. I have become a regular customer of Auto Europe over many years and I also recommend Auto Europe to guests using my house. I will wait to hear back from yourselves before considering any further action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by MARTIN - 20 December 2024
" Definitely recommend Buchbinder rental at Innsrbuck airport. "
" Friendly and efficient plus car was upgraded. Very happy with hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by FELIX - 09 November 2024
" Always works well "
" The car wasn't very clean "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by ALLAN - 20 August 2024
" Autoeurope remain my first choice in Car rental. The ability to cancel and refund is a major plus. "
" When the manual gear car in our category was not available. We were upgraded without any fuss and at no extra to a manual car in a higher category. Time was taken to show the car controls. Very impressed with the agent. Car was inspected at drop off and approval confirmed by email in 10 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by ANDREW - 08 August 2024
" Provided a good overview of the differing rental companies and costs involved. Good experience with no hitches "
" The Sixt office in the airport was easy to find and the collection and drop-off process went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by ROBERT - 05 August 2024
" All first class, great car and great service "
" All first class, great car and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ADRIAN - 16 July 2024
" I want to preferred not to had an automatic because I'm a manual driver but apart from that it was a very good car and we had a great holiday. "
" I would have liked to have not been charged 64 Euros extra for a scratch on the wing mirror which wasn't caused by us at all. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by KARIN - 16 June 2024
" The original vehicle that I was given upon inspection had a cracked windscreen right the way across! I had to return to the company counter whereupon another vehicle was supplied. No apology made by the guy at the counter! I have used this company on numerous occasions and was disappointed at the service on this day! "
" The original vehicle that I was given upon inspection had a cracked windscreen right the way across! I had to return to the company counter whereupon another vehicle was supplied. No apology made by the guy at the counter! I have used this company on numerous occasions and was disappointed at the service on this day! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
INNSBRUCK, AT - Reviewed by STEWART - 16 April 2024
" Great car and efficient "
" Great to have the app to book in before arrival which saved some time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEVE - 09 April 2024
" no problems, car was fine, service was good "
" no problems, car was fine, service was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KEN - 04 April 2024
" Good booking website, attractive pricing for this trip. "
" Main problem was I being processed for the wrong booking until I spotted the return date was incorrect. So needed to start again. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by ROBERT - 04 April 2024
" Please read point 3 for the full experience but so far I call this fraud. Taking my money and not giving me a car. My holiday has been partially ruined because of autoeurope or Hertz. It is still to be determined who is at fault. "
" I booked my car for pick up at 16.00 at Innsbruck via internet not being told the counter at Hertz is closing at 16.00. On arrival at 16.25 at the desk Hertz was closed. After contacting autoeurope I was told I can collect the car the next morning when the counter is open again. Spending on taxi and time from the holiday I turned up the next morning to be told by the rather rude receptionist from Hertz that my voucher expired and she does not have any cars left to give me as it was holiday season. I had to hire a car from another company at considerably higher cost and so for did not manage to get even a partial refund on my booking which did not materialise. I think this was the first and last time that I booked not directly with a hire company as one is blaming the other and legally it is getting very complicated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by MALCOLM - 04 April 2024
" As above "
" Very efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PATRICK - 02 April 2024
" All as expected "
" Well done will use again "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 27 March 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEPHEN - 22 March 2024
" As good as can be expected "
" verp pleasant experience.... Check in was easy, car was as expected and was in good condition. Drop off was simple. price was competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by GLENN - 06 March 2024
" Auto Europe were clear in setting out the terms of hire and it was a good experience "
" There was a problem with the rear windscreen wiper, which became obvious within 20 mins of using the vehicle. The screen wash reservoir was also empty. The warning light came on stating the car was due for service. Hertz blocked my c/card with a total of £1,159.76, far more than the €840 stated in your voucher UK5564052-3. The email responses from Hertz were unhelpful. The car was actually very good in other respects but the Hertz staff were poor and very unhelpful. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by HILARY - 07 February 2024
" Better price than booking directly! "
" Quick, polite, no fuss. V good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KIRSTINE - 06 February 2024
" See above "
" Quick and efficient pick up, friendly staff, car great condition and we got a slightly higher spec car. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROY - 01 February 2024
" Seemed good value compared to other agents. No problems encountered with the car hire firm, so no need to use AutoEurope to help resolve. "
" Friendly and helpful staff. No issue with rental, no issue with car. Finalised account emailed by next day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HENRIQUE - 31 January 2024
" Every thing was straight forward No complaints Very pleasant experience "
" Every thing was straight forward No complaints Very pleasant experience "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARK - 31 January 2024
" Best car rental company! "
" Yet again great customer service from Budget. Well done! Highly recommended and decent cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IVAN - 29 January 2024
" Highly recommend car rental. "
" Everything was smooth and fast when picking up the car. We got brand new car. Highly recommend service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 25 January 2024
" nice people to deal with "
" all very smooth nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANITA - 22 January 2024
" Very happy "
" Staff were professional but felt speed though hire a bit too quickly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GAVIN - 17 January 2024
" Auto's Europe cant be held responable for Sixt's attitude "
" Mini bus wasn't available. So was offered an alternative. Once it was clear the alternative wouldn't suit our needs Sixt made it very difficult to work together to find a solution. Passenger had to cram into 2 unsuitable vehicles with luggage which compromised the trip "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by NEIL - 11 January 2024
" Whether I recommend Auto Europe to anyone depends on how my very legitimate complaint is handled. "
" No good at all. The staff were aloof and gave very unhelpful advice which I am disputing. I was told that tolls in Austria were included and I could use the prepaid lane. I did that and now have received a fine which I absolutely refute. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by JONATHAN - 24 December 2023
" Excellent value and service. "
" Excellent service, 100% happy with all aspects of rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SIMON - 21 December 2023
" Use google or other search engines for booking car hire "
" Not enough staff to cope with customers upon pick up, probably due to comparative costs which were low, although expensive. All round very good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 08 October 2023
" As above. "
" Flight landed 1.5hrs late and no Mega Drive staff in sight! All other hire companies were still staffed. Phone number supplied by AutoEurope not obtainable! Called AutoEurope, unable to give another phone number! Then Spotted a note on counter which gave a number. Eventually spoke to a member of staff who arrived 50 minutes later. I plus 4 other customers left waiting! Not a great start to a holiday!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 04 October 2023
" Excellent website and clear options "
" Efficient and friendly service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GLYNN - 10 September 2023
" Your part was efficient and effective – but sadly your provider fell short as noted above. You need to give a warning about Alamo in Innsbruck. "
" The problem was that the office was locked and empty when I arrived at the scheduled time. Another person who had booked a rental turned up at the same time and found himself in the same situation. There was a message in German posted on the door, and I rang the number but couldn't get through. Eventually, the other renter got through on the phone and the person said they were washing cars and came about 10 minutes later. This was. Kw about 30-40 mins. This caused a great deal of anxiety on arrival at the airport whether one is not affectively stranded without a car. Very unsatisfactory. In contrast, the drop-off was very efficient and someone was ready and waiting in the office. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ZOLTAN - 28 April 2023
" It was a bit confusing as it wasn't in the voucher we have to pick up the car at the Europcar, so we were looking for a sign for Auto Europe,but didn't find anywhere at the Innsbruck airport, so we had to ask other car rental office's staff to help find it and they told us it's the Europcar. My suggestion is to notify the customers at least on the voucher. Apart from this little thing we are absolutely happy with the company, highly recommended Thank you Auto Europe "
" More than happy with the Europcar. After we found the office at the Innsbruck airport, the lady was very nice, the whole process was easygoing and didn't take more than a couple of minutes, same thing when we returned the car. Highly recommended ,thank you Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IAN - 29 March 2023
" After using auto Europe a few times now it has been without any issues and a good experience "
" Excellent quality car, great experience at pick up and drop off, very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 28 March 2023
" See above "
" It was very easy and efficient. I was very happy with the choice of car provided (VW Tiguan) as it easily accommodated all of our luggage. It has been the easiest car rental I have ever experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by NICK - 23 March 2023
" Good, easy "
" Car was good, counter staff helpful, if a bit understaffed. No email receipt, if that is an issue. A few unexpected additional charges, but small. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by COLIN - 20 March 2023
" Excellent upgrade as well. "
" Great customer service and relatively easy collection process at the airport. Easy location to find when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 19 March 2023
" Use this company regularly and have never had any problems. Efficient service always provided. "
" Very very Friendly and efficient service provided by the guy at pickup and drop the off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by DUNCAN - 17 March 2023
" Excellent service, never had a problem "
" Excellent service, never had a problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by MICHAEL - 16 March 2023
" I have used Auto Europe many times in the past without many problems. "
" Our EasyJet flight EZY8295 on Wednesday 8 March was delayed by around an hour and a half due to the snow in South East England. So instead of landing at Innsbruck at 2.35pm, the flight landed just after 4pm. The Sixt staff closed the counter at Innsbruck airport at 4pm and left around 12 people stood at their empty counter around 4.30pm with no rental car. I phoned the Sixt customer services and they could not help but made a note on their database of the delay due to the snow in the UK. We made our way to Lech by taxi, train, and bus. I phoned Auto Europe and they are putting in a request for a refund or partial refund from Sixt. I could not collect the car from Sixt the next day as it takes an hour and a half to travel back to Innsbruck from Lech, and another hour and a half to drive back, so a three hour round trip to collect a rental car. I think it was very poor of the Sixt counter team to go home at 4pm when an EasyJet flight was known to have been delayed from London. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by TIMOTHY - 09 March 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JUSTIN - 07 March 2023
" Generally great service "
" Ridiculous €45 charge for post 1830 pickup "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by HUW - 01 March 2023
" Felt secure having the additional protection "
" Car was damaged and covered in multiple dents & scratches. Desk was closed on a Sunday and they charged me £20!!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by STEPHEN - 01 March 2023
" Lufthansa cancelled our flights to Munich 20hrs before departure. The nearest airport we could get a flight to was Innsbruck the following day, but rather than helping me to change the booking you charged me £90 for cancellation for my Munich booking and refused to help me complete a booking to Innsbruck. Really poor show. Wouldn't recommend you. "
" very second rate service. only one operator on. drop back was just bizarre! Inspecting the vehicle took 20 mins, she went over it with a magnifying glass. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 4
INNSBRUCK, AT - Reviewed by EDMUND - 23 February 2023
" good, often gives best price. "
" Really good service. Quick check in and drop off. We also were given an upgrade to an excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 12 February 2023
" Good service as always in Innsbruck. "
" The only negative thing was that the vehicle smelled of cigarettes! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 10 February 2023
" Well done Budget. We certainly will use your services again. "
" The only reason why the condition of the vehicle is only a seven is really our own fault. We arrived earlier than expected and our car was not ready yet, so we got an upgrade which was not yet cleaned outside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by PAUL - 05 February 2023
" See above. Always recommended! "
" Very efficient, no mess and no bother. Perfect thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HILARY - 04 February 2023
" As always, take photos. "
" Great staff, quick at the desk...even helped with luggage, and easy drop off at return. Then came the e-mail the next day, claiming damage, and showing scratches to the front passenger side alloy wheel. Fortunately, I had taken a full series of photos of the vehicle at time of rental, sent them the photo showing the alleged 'new' damage, and -unsurprisingly-the complaint was withdrawn. Probably an innocent mistake, but it's the sort of incident that one associates with dodgy little car hire outfits, and not with a 'reputable' large company. I'd use them again, but always be careful. Take photos! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 31 January 2023
" Overall very positive "
" Mostly a great experience. Only dissatisfaction was the car was dirty inside and out on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by STEPHEN - 25 January 2023
" easy to use "
" no copy of contract or end receipt received despite checking email was correct "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JOHN-PAUL - 20 January 2023
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 18 January 2023
" Annette was very helpful as was the man who escorted me to the car to change the language on the sat nav very good Very personal service and no ques "
" Annette was very helpful as was the man who escorted me to the car to change the language on the sat nav very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 18 January 2023
" perfect "
" Very good "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by BENEDICT - 12 January 2023
" Cost seems competitive until you realise you get charged extra later locally making the overall cost wildly excessive, would have been cheaper to book directly with mid range company "
" Everything went fine until I was charged an extra £130 for no particular reason that was not clear or explained. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by SIMON - 29 December 2022
" . "
" Easy to understand handover, budget use quick pass before collection which sped this up. Overall very happy with experience and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 28 December 2022
" Things didn't go to plan (because of flight delays), but we still got the car and it was a lovely car, an Audi A4 which was excellent value for money. "
" Our flight was nearly 3 hours late and we arrived at Buchbinder outside of normal working hours. We are very grateful that the member of staff was contacable and returned to give us the car and an upgrade. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HANNAH - 27 December 2022
" Great service. "
" thank you for a great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANTONY - 21 December 2022
" Extremely happy with car & service. "
" Used them many times from Innsbruck - very happy with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARTIN - 21 December 2022
" Very smooth "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 19 December 2022
" Overall it was ok, but the car was a bit of a disappointment in its age and preparation. "
" Car was an older model with 75k km on the clock. Washer jets either didn't work at all or were frozen for most of the trip. The winter tyres provided were budget and offered poor grip in winter conditions. There were no floor mats. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by HAMID - 28 November 2022
" Nil "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by THOMAS - 19 October 2022
" Pretty good overall. Like the way you list options for the various categories before booking. "
" Overall not bad but as with all car hire, always something. A few small, pre-existing damage issues which weren't listed on contract.... such as stone chip on bonnet, small scratch etc. Which means you have to go back and report them for fear of being charged later. Registered, when booking with you, for travel to Germany at €20 cost but despite pointing this out at collection still got charged the higher, turn-up rate . Then was told there might not be something on duty to check car back in, as was a Saturday, despite this being the reason why we had changed our original booking to them for this to be done, as we are fearful of being charged for damage we haven't done. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by KARIN - 14 October 2022
" I generally rent from Megadrive, Innsbruck on a regular basis. Pleasant helpful staff and good value for money deals. "
" The vehicle smelt of smoke despite being cleaned! As a non smoker this was extremely unpleasant!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by ROBERT - 03 October 2022
" As 3 "
" Very happy about the car hire experience. The return of the vehicle was a little wierd. No one to receive it and no information how to hand in the keys. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STUART - 30 September 2022
" Very professional "
" The young man on counter at Innsbruck was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PHILIP - 13 September 2022
" Good value and allows rapid comparison of different providers "
" Excellent customer service. I'm finding car rental quite expensive at the moment which may cause me to consider other options eg train, bus etc "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JULIE - 13 September 2022
" Smooth and efficient service. Clean modern rental car "
" Professional friendly service at both pick up and drop off. Clear instructions. No issues whatsoever and a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JOHN - 07 September 2022
" I was quite pleased with the experience "
" I had no problems with collecting the car or dropping off the car and the car was of a high standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JASON - 03 September 2022
" Really good experience and great customer service "
" Really good experience and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 02 August 2022
" Far too expensive "
" Far too expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 16 July 2022
" See above "
" I deliberately selected a type of car (Ford Mondeo estate) because of the size of the boot. At the counter I got a 'free' upgrade which I didn't want to an Audit A4 which is actually smaller and they were unable to give me a car in the same class as the one o had ordered. I was very unhappy and we then had to put luggage inside the car rather than in the boot. Also the condition of the vehicle was poor - lots of dents and scratches. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by ANDREW - 15 July 2022
" Easy to search and find the right deal. Best value in current expensive car rental climate. "
" Efficient friendly service. I liked the hybrid car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 02 July 2022
" Friendly staff, stress free pickup and return. Very satisfied. "
" I booked a Ford Fiesta and was offered a free upgrade to an automatic Audi A3. Never having driven an automatic, I decided not to attempt it on my first left-hand side driving experience in three years! I was offered a manual Audi Q2 as an alternative. Buchbinder earned top marks as far as I was concerned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 24 June 2022
" Easy booking. Easy to find best value. "
" Car was larger/higher spec than booked. Had a dent but worked well. Fairly straightforward pick up. very easy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by AMY - 07 June 2022
" Very good experience "
" Very happy with the service. Received an upgrade to a better model and staff were very understanding about a slightly late return due to traffic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by BRIAN - 30 May 2022
" Superb service "
" Excellent company couldn't have been more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 20 May 2022
" Staff at Innsbruck Airport always very friendly and helpful. Cars are good value and I've never experienced any problems. Would always recommend Global if picking up from this destination. "
" Staff at Innsbruck Airport always very friendly and helpful. Cars are good value and I've never experienced any problems. Would always recommend Global if picking up from this destination. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by ALISON - 16 May 2022
" Efficient website to book "
" No one at desk to collect keys despite it being a Thursday at 2pm. Box provided for keys and as I have had no further contact from them assume no additional costs (returned full of petrol and no damage to car.) Would have been nice to get an acknowledgement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ADRIAN - 18 April 2022
" Overall - very good "
" Very friendly and helpful staff. The car provided seemed to be of a lower class then the booked one. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by RICHARD - 23 March 2022
" Excellent Customer Service!. Great Cars! :-) "
" Always a pleasure dealing with the staff @ Global, Great Service!. Great Cars!. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JOHN RICHARD - 15 March 2022
" Couldn't pick the car up due to them being closed when we arrived later than expected so we never got the car at all "
" Couldn't pick the car up due to them being closed when we arrived "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by CEARTH - 14 March 2022
" Overall super experience "
" Will use you again. The young lady on your reception was delightful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 02 March 2022
" Innsbruck airport is not the cheapest place to hire a car, but I would happily use Sixt again. "
" Very friendly and helpfull staff at Innsbruck airport. Easy pick up and drop off. Even though the car had many scratches, all the marks where noted and the car was clean. Would definitely use Sixt again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by STEPHEN - 28 February 2022
" As above "
" We had to cancel at the last minute because of a positive Covid test. Obviously there is nothing anyone can do about it, except you could offer a refund of some sorts. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by KRIS - 23 February 2022
" I have nothing negative to say about the booking process. "
" All went well with booking, pick up and car itself. When we returned the car, there was no one at the Hertz counter so left the keys in the box. No problem. Until this morning when out of nowhere I receive a claim for a long list of scratches attributed to me while I know it is absolutely impossible this happened during our rental. We hardly used the car, drove about 300km in 5 days, primarily to drive to a hotel and back. I logged a claim, if no response I will never use Hertz again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by STEVE - 09 February 2022
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 06 February 2022
" From the word go a thoroughly great experience along with a complimentary upgraded vehicle. Simple drop off. Will be using these again. "
" Excellent service and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by TIM - 02 February 2022
" I am totally disgusted with the way I have been ripped off in this matter "
" Two scuffs were found on drivers front and rear wheels which I have photos of . I have subsequently been charge over £700 for the damage , where as a fair price would have been £80 for each wheel at the main dealer , this is disgusting behaviour by the rental company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by ROBERT - 25 January 2022
" See above response "
" Four people with bags for a ski holiday, I booked a Ford Mondeo or equivalent. Given my reasonable knowledge of the motor trade I am happy to consider an Opel Insignia, Skoda Superb or a VW Passat as equivalent. We were given an Audi A4 which whilst being a very nice quality car is NOT an equivalent to a Mondeo on terms of size. The same thing happened two years ago in Stuttgart when we were forced to take a Mazda cx3 when we booked a Rav 4or equivalent. The CX3 is 250mm shorter than a Rav 4 so is not an equivalent. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 24 January 2022
" Nothing to add "
" Nice upgrade to an Audi My only critical point would be that although I was dealt with very swiftly there was a long queue behind me at pick up and only one counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JOHN - 02 January 2022
" good car easy to pick up "
" good car easy to pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SIMON - 31 December 2021
" My issue with this rental is not around the condition of the car or Sixt staff, but the car I ended up with. Per the Auto Europe website in the estate category I selected an Opel Insignia estate. I know that there will be differences on your website to a providers actual fleet, but a Mercedes B class is not what I call an estate and it is was very marginal fitting everything in causing unecessary stress. Is there a way to update your descriptions or find instances like this out ahead of rental pick up? "
" Interaction with the staff was problem free and the condition of the rental car was excellent. Drop off (via key in box) was fast and convenient and their email confirmations also very professional and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 31 December 2021
" Helpful staff at pickup despite the delayed flight so late collection. Nice car. Trouble-free return. "
" Helpful female staff at pickup. Nice car. Trouble-free return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SUSANNE - 19 August 2020
" As above. "
" I have rented from Sixt before and have always been happy. This time again I found the whole experience very smooth and trouble-free. The car was almost news and all pre-existing damage was carefully documented in the contract. I had no problems with the car and will certainly rent with Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EDWARD - 11 May 2020
" Would like an explanation of additional charges. Please excuse delay, but I was 5 weeks in hospital with Corona virus on my return. E Terris "
" 1. Vehicle had damage which was not identified initially (spoke to manager) 2. No drop off check. "Just leave keys, we have no time." was the comment 3. Additional card charges on my return (£73+-) not explained "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by COLLEEN - 23 March 2020
" Due to Covid19 at the last minute my Hotels in Austria were closed as was all the ski area in the Tyrol closed, all of them refunded me, inc ski hire and air fares. I was only able to give Global 45 hours notice, Global have refused the refund. I find this extraordinary in the present Covid19 circumstances. The Airport was even closed on my 'return' date, so what would have happened had I turned up to collect my car? God knows Poor show Global or should I say ''GREEDY Global''. "
" Due to Covid19 at the last minute my Hotels in Austria were closed as was all the ski area in the Tyrol closed, all of them refunded me, inc ski hire and air fares. I was only able to give Global 45 hours notice, Global have refused the refund. I find this extraordinary in the present Covid19 circumstances. The Airport was even closed on my 'return' date, so what would have happened had I turned up to collect my car? God knows Poor show Global or should I say ''GREEDY Global''. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by KAREN - 19 March 2020
" We had to cancel due to coronavirus and got a blanket "you cancelled within 24hours tough luck" practically automatic response. This isn't the level of customer service I've come to expect from your company. It feels very unsympathetic. "
" Was unable to take up hire due to coronavirus "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by TIMOTHY - 12 March 2020
" Very good "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IAN - 12 March 2020
" Hired a car in Innsbruck. Everything went very smooth. Absolutely no problems. "
" So I booked a budget car and ended up with a top class Mercedes. Thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MALCOLM - 11 March 2020
" See 3 "
" When collecting the car from Innsbruck we were 45 minutes early and were informed that would cost us Euro 10 for an early pick up! The auto-europe voucher states 'This voucher must be presented at time of pick up or a fee of Euro 10 will apply' This does not indicate early pick up is chargeable. A car was ready, what's the problem - what a rip-off! Then told me that I had two alternatives, take a car (sorry, I can't remember what model) with snow chains - and pay extra - or a 4WD Fiat Panda (both had winter tyres). We had ordered and paid for an Economy Renault Clio or similar with winter tyres. Took the Panda although it proved too small. Snow chains are not mandatory in Austria, winter tyres are. Felt the desk were pressurising customers into thinking that snow was heavy in whatever area they were going to. All roads taken were clear and drive-able and have been on my 5 previous visits. On return, the desk was obviously busy so was just told to leave the key and they would inspect when they had time. So, no check with me present regarding full tank (it was) and damage (non). Also asked about clearing my credit card of the Euro 1000 block and said that would be done within 3 hours. I have had no feedback regarding the above. There was also an effort to sell me extra insurance which I refused. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by GEOFFREY - 09 March 2020
" as above, just quite expensive "
" v friendly and efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by LIDIA - 04 March 2020
" I didn't know the brand before I used it for booking the car, so I simply might not remember it although if I'd gladly recommend "
" all good, maybe a bit overpriced "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HENRY - 03 March 2020
" Great Experience, staff were friendly, helpful and were expecting me. "
" Fast efficient and friendly, will definitely use again and recommend to friends "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by KRYSTIAN - 02 March 2020
" A very easy, smooth and satisfactory experience. Would definitely consider using Auto Europe again "
" Very friendly, very helpful and efficient staff. The booking assistant kindly upgraded to a larger car which was very much appreciated. A super car to drive - very clean and tidy inside. The return process was super smooth and easy. All in all a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 29 February 2020
" The gentle man at the airport was very good at his job . Efficient ,friendly and polite. The car was twice the price of hiring in vienna airport for tge same period . "
" The gentle man at the airport was very good at his job . Efficient ,friendly and polite. The car was twice the price of hiring in vienna airport for tge same period . "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by ROBERT - 29 February 2020
" I've used them for 50 years "
" Old friends "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by GHEORGHITA CRISTIAN - 21 February 2020
" Was the right call to hire a car in Innsbruck because help me a lot with the movement of my family to see as many places we want "
" They are professional, upgrade me with a bigger car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROGER - 16 February 2020
" Thank you all great from start to finish. "
" Great service...Totally honest, unlike our recent horrid Green Motion car hire experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ARRAN - 11 February 2020
" Overall, an excellent service thank you. "
" Efficient pick up and drop off, no queue at the desk. Courteous service. Car was clean and very high quality. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 09 February 2020
" Overall ok but long wait to get car "
" I had to remind staff about my upgrade as were not prepared for that request. Overall staff were good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by CHARLES - 03 February 2020
" Not going to use Auto Euroe if you get a poor (cheap) supplier. Why not go direct to a company you like? "
" The car was not 'available' and they seem determined to charge us extra for a better vehicle. Eventually we got a vehicle we did not like for the money we had paid. In normal situations if the vehicle you have ordered is not available you'get the next best for the money you have paid "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by RICHARD A - 31 January 2020
" I am sure I want to comment further "
" The car would both clean inside and out however bothe sets of wipers did not work well and the brakes made an allfull noise. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 28 January 2020
" Car renta; at INN airport can be a hassle. This time it was totally hassle free, quick and courteous. "
" Quick, efficient service coupled with an upgraded, clean, nearly new, car made the perfect rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GINA - 22 January 2020
" Excellent car rental agent "
" Very good welcome and helpful staff at Airport car rental desk, easy and efficient car collection. Decent car, easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by STEPHEN - 22 January 2020
" See above. "
" No problems at all. Great car, would recommend Auto Europe at any time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEPHEN - 22 January 2020
" . "
" Although they did try to offer an upgrade the collection was relatively simple; return of the car was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ADAM - 22 January 2020
" drove to a ski resort and having a good quality 4x4 was great "
" Quick service, good car, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 15 January 2020
" Perfect "
" Very helpful, my son in law had to return to Australia in emergency (fires) and we asked for upgtade expedited this effeciently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by NICHOLAS - 10 January 2020
" Great rental experience "
" Excellent company with great staff - great quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 03 January 2020
" Always seems to find the best price. As long as that remains the case I will continue to use Auto Europe "
" When picking up the car, the petrol was already down one bar. But I didn't notice/check until 10km into our journey. The contract is full to full. Not knowing what to do I return the car full. But no-one as on the counter when we returned, as they were taking their lunch break. Not a major issue, as think I only lost out on about 5 EURs. But would have been helpful for someone to have checked this and informed me what to do when picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by ANDRE - 02 January 2020
" Civilised service, Unlike some we have used in other countries where it's obvious that staff are on commission to get damage payments. Very good service. "
" Everything went to plan. Very fast check-in as we are a previous booker with them. Drop off very simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 01 January 2020
" I left my bumb bag in the cash with cash and cards in it below the seats in the hire car. The representative who found it rushed to security to get it to me before I boarded the plane. He got in through security for me and arranged for it to be on the boarding gate. I was very grateful to him for his efficiently and customer care. "
" I left my bumb bag in the cash with cash and cards in it below the seats in the hire car. The representative who found it rushed to security to get it to me before I boarded the plane. He got in through security for me and arranged for it to be on the boarding gate. I was very grateful to him for his efficiently and customer care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 01 January 2020
" Quick pleasant service. Only wish we got the car or similar that we requested (Ford Focus estate - we got an Opel combo - terrible vehicle and should be binned) but change over to a 4 wheel drive car went ok. "
" First car wasn't suitable for the winter conditions. Asked for a big 4 wheel drive car. Only had a fiat panda left. Small but it was fab in the snow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RONALD - 24 December 2019
" As stated above "
" At collection staff were 1st class however when I attempted to return the car I had difficulty finding drop off point and the attitude of the staff member was disgusting "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
INNSBRUCK, AT - Reviewed by AMANDA - 23 December 2019
" Excellent! "
" I have been using Europcar for many years and cannot praise their professionalism, friendliness and efficiency highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by WILLIAM - 18 December 2019
" See comments above "
" Excellent Service from start to finish. Just one fly in the ointment. When I got to the Hire counter in Innsbruck I was told that there an 850 euro excess and would I like to pay to reduce this to zero. I had phoned Auto europe/Avis before I went to establish that there would be noe request for any money as I had paid a premium on the insurance. I therefore had the worry of driving around for a week praying that I didn't have an accident. This whole area is very grey and needs to be clearer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 11 December 2019
" Good company but when taking out extra insurance it would be good if car people except your insurance is covered "
" They told me that if I had a accident I would have to pay them and claim money back from you as I took out insurance cover from you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAMIEN - 22 October 2019
" Pick up and drop off was easy and quick, car was in great condition, had no problems with anything "
" Pick up and drop off was easy and quick, car was in great condition, had no problems with anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GARY - 12 October 2019
" The people carrier provided was brilliant "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANTHONY - 02 October 2019
" As above "
" The car I requested was not available and the only one in the same category was a mini clubman and I hate minis because of their lack of headroom and foot space. Fotunately the hire was more for convenience than a lot of driving so I accepted it without argument. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by NAFIZ BIN - 29 September 2019
" HI ALL. I GOT A BASIC CAR PACKAGE WITH BUDGET CAR RENTAL. IT IS TRUE THAT THEY HAVE OFFERED ME DIFFERENT PACKAGE £30 EXTRA PER DAY NEEDED TO PAY. SO I DIDN'T TAKE THE PACKAGE. ANYWAY WHILE I WAS DRIVING, I HAVE A LITTLE (LESS THEN 1 INCH) SCRATCH ON THE ALLOY WHEEL. WHEN I WENT TO COLLECT THE CAR, FIRST THEY TOOK £100 FROM MY CREDIT CARD AS A DEPOSIT AND TOOK MY SIGN. FOR THE LITTLE SCRATCH IN THE ALLOY, I THOUGHT THEY WILL CHARGE ME A LITTLE BUT THEY SAID THEIR SYSTEM IS NOT WORKING AND THEY WILL LET ME KNOW HOW MUCH THEY WILL CHARGE ME. BUT I FOUND THEY ALREADY HAVE TAKEN OUT £227 FROM MY CREDIT CARD. I CANNOT BELIEVE THEY HAVE CHARGED ME £227 FOR A LESS THAN 1 INCH SCRATCH IN ALLOY, WHERE YOU CAN REPLACE ALL OF THE 4 ALLOY BY THIS MONEY. I REALLY DON'T HAVE ANY ANSWER. I FELT IT WAS A FRAUD BECAUSE I GIVE DEPOSIT FOR £100 WITH A SIGN BUT THEY HAVE TAKEN OUT £227 FROM MY ACCOUNT WITHOUT MY CONCERN BUT USING THAT SIGN. FEELING SO HOPELESS. BE CAREFUL GUYS. "
" HI ALL. I GOT A BASIC CAR PACKAGE WITH BUDGET CAR RENTAL. IT IS TRUE THAT THEY HAVE OFFERED ME DIFFERENT PACKAGE £30 EXTRA PER DAY NEEDED TO PAY. SO I DIDN'T TAKE THE PACKAGE. ANYWAY WHILE I WAS DRIVING, I HAVE A LITTLE (LESS THEN 1 INCH) SCRATCH ON THE ALLOY WHEEL. WHEN I WENT TO COLLECT THE CAR, FIRST THEY TOOK £100 FROM MY CREDIT CARD AS A DEPOSIT AND TOOK MY SIGN. FOR THE LITTLE SCRATCH IN THE ALLOY, I THOUGHT THEY WILL CHARGE ME A LITTLE BUT THEY SAID THEIR SYSTEM IS NOT WORKING AND THEY WILL LET ME KNOW HOW MUCH THEY WILL CHARGE ME. BUT I FOUND THEY ALREADY HAVE TAKEN OUT £227 FROM MY CREDIT CARD. I CANNOT BELIEVE THEY HAVE CHARGED ME £227 FOR A LESS THAN 1 INCH SCRATCH IN ALLOY, WHERE YOU CAN REPLACE ALL OF THE 4 ALLOY BY THIS MONEY. I REALLY DON'T HAVE ANY ANSWER. I FELT IT WAS A FRAUD BECAUSE I GIVE DEPOSIT FOR £100 WITH A SIGN BUT THEY HAVE TAKEN OUT £227 FROM MY ACCOUNT WITHOUT MY CONCERN BUT USING THAT SIGN. FEELING SO HOPELESS. BE CAREFUL GUYS. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IAN - 29 September 2019
" Car a little under powered "
" Good customer service at the depot in the office Innsbruck "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by SHONA - 24 September 2019
" Auto europe provided a good brokering service and excellent insurance cover so perfectly happy to use you again and to recommend "
" We have twice booked with Avis this summer - once a BMW1 "or similar" where we were given a Toyota Auris (from a location that doesn't even have a BMW) and this time a Mercedes B class "or similar" where we were given a Renault Kadjar. In nobody's book are these "similar" vehicles. On the basis of false advertising we will not use Avis again and would recommend friends to hire with someone else too "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 22 September 2019
" See above "
" I was slightly apprehensive about choosing Global because they do not have the same profile of the leading players. Although the car had a number of previous scratches it performed perfectly and taking delivery and return procedures were very straight forward and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by VAUGHAN - 16 August 2019
" No problems "
" No problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARK - 08 August 2019
" Very easy to use "
" Vehicle condition less than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by MARK - 05 July 2019
" Auto Europe always have the most competitive prices and choices and this time was no exception. Cheaper than hiring direct. Offer fully protected insurance cheaper than hire company. Luckily never had to use it so can't comment further. Fully recommend. "
" Great price for car hire. Car was upgraded to a larger car at no cost to me. Car had only 2000 on clock. Was a Mondeo ST Line so had Sat Nav and lots of technology. Easy collection and drop of, no hassle. Friendly staff who spoke good English. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by THOMAS - 22 May 2019
" No problems. "
" Went well. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by STEPHEN - 01 May 2019
" Very pleased "
" All great. Worth paying a bit extra to rent from a proper agency that doesnt try to make all its money on extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IAN - 28 April 2019
" Pretty good all round and would happily recommend to anyone "
" Really good service from megadrive, very quick collection and no hard sell on any extras. They even swapped our car to allow one of our party better access. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 24 March 2019
" Always good "
" Very easy and straight forward "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EDWARD - 21 March 2019
" Excellent overall, but car not particularly "tidy" on checkout with inside of windows/windscreen dirty. Initial call to AE about an issue could not be answered and transfer of call to Innsbruck did not work. "
" Very friendly check out staff, but mistakes discovered after careful reading of documents. Very friendly check in by Victoria, mistakes corrected, and charges reversed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by JULIAN - 13 March 2019
" .. "
" Only disapointment was the surcharge for taking the car to Italy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEPHEN - 13 March 2019
" No further comment "
" No further comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 08 March 2019
" Very efficient "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by IAN - 02 March 2019
" Both booking and insuring in the UK through Auto Europe and collection in Innsbruck through Global were simple and efficient. I will certainly use again. "
" Very accommodating and understanding. I left my driver's license in the UK but the counter staff worked with me to find a solution with minimal Delay. A massive relief. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by BESSIK - 01 March 2019
" very good service "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PHILIP - 01 March 2019
" Easy. As ususal. "
" Great staff - second time i have used them "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CLIVE - 28 February 2019
" Very happy with Auto europe as a comparisona nd booking site. It is just a sjhame that thses extras costs are so hidden in small print. We will be more aware next time! "
" Happy but our flight was delayed and we were charged 50 Euro for out of hours pick up. Can't have been much later than normal opening hours. Seemed very expensive. Had I known that was the charge I would have looked at alternate suppliers who might have been a little more expensive but didn't make the out of hours charge. Made a big difference to overall car hire charge :( "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by TIMOTHY - 22 February 2019
" The car did not have a radio aerial fitted so the radio did not work. This was rectified, but only when I dropped the car off so no use to me. There was a bulb out on the car; one of the front day time driving lights. Lights should be checked before collection by the customer. "
" No problem with booking, collection or drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by GORDON - 19 February 2019
" Excellent service "
" Efficient, polite & quick, what more do you want? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALAN - 19 February 2019
" No significant issues. "
" efficient, but scratches on side window had not been noted. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by MARK - 11 February 2019
" You need to be able to adjust your contracts for unforeseen situations, when you have to keep the car because you have a friend in hospital this should be a stress free alteration. You made this very difficult and stressful and I will not be using you again because of your lack of flexibility. This should also be made clear before and when I say clear I do not mean in the small print! "
" Good price and polite on the phone HOWEVER VERY DISAPPOINTING that I could not simply extend the car hire for 2 days without returning to the airport so I had to start a new contract direct with the car hire company and paid way too much which overall makes you a more expensive company than using the likes of Avis direct which is much more flexible with the car rental. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by CRAIG - 06 February 2019
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 04 February 2019
" as above I recognize this is mostly Europcars fault but we did book through autoeurope and feel you need to be involved "
" Our flight was delayed because of bad weather in innsbruck, so we were diverted to Salzburg. i informed europcar as soon as I landed that we would be late picking the car up as we had a bus transfer to innsbruck. i have evidence of this call. this call WAS NOT put through to the innsbruck office who subsequently left the office. When we arrived at the office, there was nobody there and nopone to telephone if the office was unattended - unlike the other rental offices. There was a sign suggesting somebody would be back in 90 minutes! We therefore waited until an extremely rude and abrupt man arrived claiming he didn't know about us. he subsequently charged us for a rental commencing outside office hours -54.45EUR, which we had to pay or we would not have been provided with the car. I understand about this charge, however it was not flagged up on the autoeurope index rates and I would only expect to pay this if the staff were available at the time we arrived - not 90 minutes later and by coincidence. i would like to claim this back and be grateful if you could advise how I go about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 04 February 2019
" Good value booking "
" The wind screen washers did not work on the car provided and it had a loud noise coming from rear wheels that sounded like a wheel bearing was in bad shape. The counter service was excellent and the value for money was also good. Shame about the small details regarding the car condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by COLIN - 04 February 2019
" Competitive prices, quick responses to questions, contactable by phone! "
" No problems with this reservation / experience. Buchbinder are my preferred rental company in Innsbruck - pragmatic, short queues, friendly staff. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by STUART - 01 February 2019
" I've used autoeurope for many years without a problem. The site is easy to use and without hidden catches! I regularly recommend them to friends , who equally have found a good result. "
" This is a budget company and linked with Global and Buchbinder. I have used them for many years , just be aware of small print and everything will be fine. Take out the full excess package with autoeurope, it's expensive at the desk and they try all shapes to sell you theirs! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 30 January 2019
" staff at desk in Innsbruck are the best, polite fast and efficient Thanks "
" staff at desk in Innsbruck are the best, polite fast and efficient Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GARETH - 27 January 2019
" Very good experience. Would recommend Global to others as a good value choice in an expensive country for car hire. "
" Very good service, the car allocated to us was nearly new. pick up and drop off at the terminal was very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 27 January 2019
" Drop off was swift and efficient, which is always good when catching a flight! "
" All good. Vehicle was almost brand new (3000 KMs). Swift service and there were no issues when adding scratches to the paperwork after I did an initial inspection and took photos. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 27 January 2019
" Overall good. "
" We asked for snow chains and these cost €72 for 3 days, so expensive. We could not get them to fit. We asked a local to help and he could not do so as well. We followed instructions, and when back at Innsbruck, was told we had to drive the car forward one metre with them on to get fitted. Not clear and we could not go to some locations as no snow chains. Very expensive for something that does not work, and you can buy chains for €45! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by ADRIAN - 26 January 2019
" effecient as ever "
" The only negative was that the car's tyres were quite flat and the tyre pressure warning came on within an hour of leaving the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 23 January 2019
" Excellent and trouble free service "
" Hassle free collection and return. Competitive pricing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by PETER - 21 January 2019
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by SEAN - 16 January 2019
" Very quick service "
" Very quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DARYL - 15 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 13 January 2019
" Very good as to be expected "
" Quick and efficient, upgraded ant very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KIM - 11 January 2019
" Childs car seat was old and dirty "
" Childs car seat was old and dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 10 January 2019
" Very good experiance "
" ALL GOOD "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 07 January 2019
" A good experience "
" It has been some years since I have used Innsbruck airport and hire car services. The airport car parking collection and drop off arrangements are now first class and made the whole experience much better than Salzburg. The counter staff were quick and efficient; the car was exactly as ordered and new with only 6000 kilometers of use. I received the handback paperwork by email within 15 minutes of dropping off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ESTEBAN - 06 January 2019
" Vert good experience! Fantastic telephonic support service!! "
" Overall very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JOSEF - 05 January 2019
" No problems with Autoeurope "
" Booking not via autoeurope - sixt is too expensive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by ANDRE - 31 December 2018
" Usually use Europcar, due to regular visits but Auto Europe had a good rate and I thought I would try it. Very pleased with all aspects. "
" This was a very efficient pick up and drop off. No feeling of someone trying to take advantage of the slightest mark on the vehicle (which I have experienced lately with another company) Innsbruck is a great airport for car hire. Very close to the terminal. Auto Europe handled the booking efficiently and Megadrive staff were very pleasant too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by TOM - 26 December 2018
" Very disappointed. Due to the widespread flight cancellations at Gatwick airport I was unable to travel. Even though I informed autoeurope of this situation (that was completely out of my control) at the earliest opportunity to be helpful and avoid disruption, I was offered no sympathy and was charged the full rental amount. "
" Very disappointed. Due to the widespread flight cancellations at Gatwick airport I was unable to travel. Even though I informed autoeurope of this situation (that was completely out of my control) at the earliest opportunity to be helpful and avoid disruption, I was offered no sympathy and was charged the full rental amount. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by AMANDA - 24 December 2018
" Very enjoyable "
" I only ever consider car rental with Europcar. The choice of vehicles, quality and service are second to none. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 23 December 2018
" Great comparison web site with no hassles with local agencies "
" Efficient courteous but charged €30 PER DAY for snow chains - this amount normally per Week! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by BRUCE - 19 December 2018
" See item 3 "
" Everything went well our only concern was we hired a Ford Focus Estate [or similar] and were provided a Opel Combo which is a van with windows and a rear seat, pretty basic therefore disappointing although it did the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KEVIN - 18 December 2018
" N/A "
" The vehicle I received was not the one I expected. It was more like a little van "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by ALISTAIR - 18 December 2018
" Nice helpful staff, paperwork was minimal. The car was excellent. "
" Very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by DAVID - 17 December 2018
" simple booking procedure, as expected really. "
" Sorry to focus on the negatives, but this is where the service could be improved. Firs thing, I was charged around £10 to take the car 10 minutes before the time I had booked it for. Apparently there is a tolerance of around 30 minutes late pick up but not early. It wasn't very easy to locate the vehicle, no parking bay number for example. Vehicle had about 40k milage which isn't an issue. It is normal for a car to have some 'wear and tear' at this milage. I would say exterior wise it was well worn beyond what I would expect, which in itself is not an issue, in fact you probably feel a bit 'safer' than if it was perfect. However the damage on the car was very badly reported. Many things/areas were missed. So much so I got a load of grief from the wife when I was taking timing trying to photograph some of them, and more when I told her I was going back to see them about it. The man on the desk was fine, he said he knew the car was badly scratched and wrote something to that end on the papers. He knew I had pictures and I tld him that unless I really did damage the car I expected no comeback. There really was damage all over it, not major but dents, scratches, even on the roof. It was very clean but it was black and was almost impossible to photograph as it was like looking at a mirror! Anyway, that said car was fine, no hassle returning it even though all the damage was not on the paperwork. Rather than start again logging the damage for each hire period, it would be better to keep an accurate record on file and just update it after each hire return. Did cause a big 'domestic' though! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by DMITRIJS - 12 December 2018
" All ok, but very expensive prices on car rent "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JONATHAN - 12 November 2018
" EXCELLENT - BEST CAR RENTAL EVER "
" excellent CAR AND EFFCIENCIES, I AM LOOKIN G TO RENT OUT OF BOLOGNA IN FEBRUARY SO WILL BE LOOKING FOR THE SAME "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GEOFFREY - 23 October 2018
" Competitive quote and excellent service all round "
" Everything was great, including an upgrade! Our thanks to Domenico and all his colleagues at Innsbruck. Hope you enjoyed the apples guys! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 19 October 2018
" Good quick service at the counter, car in good, clean condition and was reliable. "
" Very good service as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANTHONY - 09 October 2018
" Excellent service, cars located a minute walk from the terminal. Very friendly staff able to speak in English. Amazing value for money. 10/10 "
" Very very good. Member of staff at Innsbruck very helpful, friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 04 October 2018
" Competitive quotes, simple website and detailed instructions. Will use Auto Europe again. Thanks. "
" Prompt, efficient and thorough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by JOSEF - 04 October 2018
" very good overall service "
" very helpful staff - uncomplicated pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by JAMES - 18 September 2018
" Excellent service. Pleasant courteous staff. Car in excellent condition. A very good experience throughout. "
" Very pleasant, helpful staff. Everything explained very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GARY - 16 September 2018
" Easy to book "
" I'd booked sat Nav so I could make the complicated journey to our destination. The office didn't have any left and neither did they have another car with sat Nav fitted. The team were personable but didn't have what I needed. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
INNSBRUCK, AT - Reviewed by DAVID - 16 September 2018
" I have used Auto Europe many times and find the prices and service to be excellent. "
" Only downside was the car had done a relatively high mileage and the auto gearbox seemed a tad noisy. The car had had a high number of small damages before my rental. Picking up and dropping off the car was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by DANIELLE - 11 September 2018
" Really pleased with Auto Europe. Clear and easy to understand terms and conditions, easy to use website with plenty of choice. Good communication. "
" Experience was very smooth. The vehicle was entirely suitable and drove well. Counter staff were generally polite and explained things. Not all information was shared between pick up and drop off, such as drop off staff knowing that the arrangement had been to return the car empty of fuel. I feel that excess amounts in the event of a claim are very high and that wheels, underside of car, etc should be included as a matter of course without extra premium. I do like the fact that one additional driver is included free of charge with Buchbinder - none of the other rental companies I looked for did. It's a real plus point. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EMMA-LOUISE - 11 September 2018
" . "
" The lady who we picked up the car from was quite rude and abrupt. However when we returned our car that lady was very helpful, kind and did an amazing job. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by RICHARD - 11 September 2018
" Thanks auto Europe for a good service. However a bit pricey "
" Good car. Economy. A bit pricey "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 05 September 2018
" First class all the way. "
" Always quick and efficient service in Innsbruck Airport and the VW Golf we had was a super drive. We'll be back next year again. Thanks Europcar! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL JOHN - 28 August 2018
" Child seat hire is expensive. €50 for a booster seat for 7 days is far too much. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 26 August 2018
" Booking very easy. "
" Would have liked a handover with the car rather than being handed the keys with directions of where to find it. Had to return to the desk to point out some minor damage before driving away. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 22 August 2018
" Good price "
" Convenient location. Good car. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DANIEL - 11 August 2018
" Have used auto Europe before. Very simple and efficient and good value. "
" The whole process was very efficient and staff were polite, however my only concern was that following the car return where I flagged small damage and filled in the appropriate documents I was told that I would receive an email with detail of the repair costs. Instead my credit card was charged with over £220 with no justification for that cost, which I felt to be excessive in relation to the damage. That has clouded an otherwise positive experience. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 09 August 2018
" Again first time with Auto Europe but they were easy to deal with and provided a good deal for us. "
" This was the first time we used Global and found the whole experience very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JANINA - 02 August 2018
" WORST CAR RENTAL EVER "
" Vehicle had a lot of scratches which they tried to blame on me later on even so it was marked on the rental agreement Staff (Valerio) was very unfriendly and slow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by CHRIS - 01 August 2018
" Auto Europe always works well for me. I especially like the cover you can have supplied which has always been cheaper than similar from the car hire companies. "
" Terrible. Picking up and dropping off the car went fine. The car itself was okay too. The trouble came after I returned home to find an additional charge levied on my credit card, which was for the items already covered under the voucher and the ensuing fight to get them removed. Global wouldn't recognise this and I had to use my credit card provider to fight for the money back. Very disappointed. I would maybe consider using again because they were so much cheaper than the other vendors, but they really are a terrible company and you'd have to be ready for a fight. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALASDAIR - 27 July 2018
" Very smooth hire "
" Very easy hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by JOHN - 26 July 2018
" No complaints whatsoever "
" Fine. The car wasn't ready when we arrived, but we were 15 minutes early. There were no Europcar spaces in the car park, on return, but a member of their staff confirmed we could park in a space designated to another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EMMA - 25 July 2018
" We struggled to start the car, so suggest you should put instructions in the car , eg how to start it , how to open petrol cap "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by CHRIS - 06 June 2018
" Not a great experience at all. Not happy with Megadrive and certainly would think twice about using them again! "
" I was overcharged and still in a dispute with Megadrive, even though it's been two months since the rental. My voucher clearly states components that they then charged to my credit card and I'm still fighting to get it back. It seems like they just don't care and are ignoring some very clear facts as written down on the voucher I received. Not the first time I've had issues with them either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by PAUL - 04 May 2015
INNSBRUCK, AT - Reviewed by SOPHIE - 27 April 2015
" The car was good, the rate was good. "
" The car was good, the rate was good. The person (lady) in the office wasn't friendly at all. "
INNSBRUCK, AT - Reviewed by JOHN - 15 April 2015
" Good service "
" The car was from slovakia and the handbook meant nothing to us so it was not a good experience getting used to everything. especially disconcerting was a warning lamp that turned out to be for risk of snow but which w had no idea what it was about I was expecting it in german at least "
INNSBRUCK, AT - Reviewed by MITCHELL - 28 November 2014
" Nice friendly guy on reception very helpful. I think the 1000 deposit was a bit too much. "
" Nice friendly guy on reception very helpful. I think the 1000 deposit was a bit too much. "
INNSBRUCK, AT - Reviewed by GRANT - 19 August 2014
" Booking process with Autu Europe straight forward. "
" Collection of car at Innsbruck very slow. However, staff member very friendly. Car had leaking back doors. "
INNSBRUCK, AT - Reviewed by STEPHEN - 10 February 2014
" Would have just preferred Astra model requested, but the Zafira supplied was quite adequate. It was, clean well presented. The car was reliable, comfortable and roomy enough for four people, plus luggage "
" The hire process was dealt with quickly and efficiently, as was the return. "
INNSBRUCK, AT - Reviewed by GARY - 20 January 2014
" well priced with winter tyres as standard. "
" Hired a Sat Nav which I would not do again. "
INNSBRUCK, AT - Reviewed by KEVIN - 13 January 2014
" Excellent communication with a competitively priced service. "
" Excellent and friendly customer service. "
INNSBRUCK, AT - Reviewed by BRIAN - 07 January 2014
" There is only notification in the small print that a credit card (not a debit card) is required to collect the hire car. I, like 10 other people on the same flight were unable to collect their hire cars. I was charged £90 admin fee to cancel the hire and it cost me 150 Euros for a taxi. You have been warned ! I was also charged an extra fee of 75 Euros for winter tyres on a subsequent hire. "
INNSBRUCK, AT - Reviewed by JOHN - 13 March 2013
" Include the excess insurance as an option in the price. This aspect of car hire is underhand and a rip off. "
" As above, the excess protection is a rip off. "
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