" It's been over a week since I emailed my complaint "
" I've emailed you a complaint and not received a reaponse "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Haven't had reply from customer service on complaint "
" Booked automatic, paid for automatic, supplied manual "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Okay "
" Easy to get booked out for the hire,and friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" So far everything has been efficient and straight forward. You need an app for the phone for tracking rentals and downloading documents "
" Very bad location at Nice Airport far from terminals. Very long delay at counter on pick-up. Quick and friendly return. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The office and collection place was inconvenient and poorly signed. The return was as bad in that having been given and told to use it to gain access through the staff entrance (?) at P6 we found that the barrier did not have a slot for the ticket and had to call the office for hem to arrange to lift the barrier. "
" The car was fine "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Good value for money. Great little car. "
" Great value for money. Although there was a wait at the airport staff made sure we had what we needed and explained everything. They changed the language on the GPS. Drop off was really easy also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First time we have used Autoeurope, will use again! "
" Have often used Interrent and have always been satisfied with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My flight was three hours delayed and I arrived at the Interrent desk 20 minutes after you cancelled my booking. The AutoEurope assistant was extremely unhelpful and told me I have lost the booking and will not be credited or refunded. I was then forced to rent a car at over twice the cost that you charged me so my total car rental experience was over EUR700. Will you please advise how you will help remedy this situation? Thanks Brian. "
" Very helpful counterstaff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy rental experience "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used AutoEurope for every car I've rented for the past 5 years at least. (So probably in the region of 10-15 cars) You always give me competitive prices and usually they are great. However it is al the additional extras, fuel policy, additional drivers and insurance that remain muddy and unclear. Which as a consumer is stressful and unnecessary. I believe the booking document should state clearly these three key issues so there can be no arguments/misunderstandings at the check in desk. The sooner the whole system moves to apps like Zipcar the better. "
" The staff were great, but in spite of me paying an additional fee on booking for 'enhanced insurance' there was no reference of this on the booking form and so was essentially invalid, meaning I was once again put in the position of having to consider paying an additional insurance premium at hire point. So I don't know why I bothered paying this to AutoEurope. The car was filthy and far more damaged than the form claimed meaning a 20 minute delay to find a staff member to inspect it and agree. Again very nice and polite but super busy with the check ins and check outs. It's a shame. I like interrent I've used them before at Nice, I like the fact they are away from the other rental cos and therefore often less busy. I appreciate it was a busy time in the middle of summer but more staff, clean cars and this ridiculous up selling of additional insurance at the counter should stop. 70€ for an additional driver seemed steep too (its not any additional days, petrol, insurance etc just a name on a form. It's a real shame especially as they seem part of Gold Car anyway. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Was unable to collect car and new contact was not allowed to collect car despite company emailed to request change of person collecting car . Have lost a lot of money and had to get taxi to Sainte-Maxime where we were staying and had to hire another car causing more expense. "
" I was unable to pick up car as had changed name on contact and staff at Nice would not allowed new contact to collect car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall very good. Nice efficient little car (Twingo) "
" It took ages to pick the car up as the counter was over busy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Bad "
" A VERY HARDSELL ON INSURANCE AT THE DESK AND A GENERALLY UNPLEASANT EXPERIENCE WHICH LEFT VERY NERVOUS ABOUT EVEN DRIVING....I HAVE RENTED CARS IN OVER 30 COUNTRIES ACROSS THE WORLD AND THIS IS THE WORST FOR TRYING TO EKE MORE MONEY OUT OF YOU "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Really upsetting start to our holiday. Charged €180 extra plus €125 fuel deposit. Car filthy. Apathetic check in staff. Whole place felt 'dodgy' "
" Pick up Situated in remote location at airport, shuttle to another terminal then 10 min walk with cases. Lengthy queue. Made to take additional insurance at desk and added charges for going to Monaco (no border crossing) Car absolutely filthy and no help from check in staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" It was cheap and I had insurance that covers car rental but the price you have to pay if anything happens its absurd. It did not happen with other companies. I will be more careful next time. "
" I would have had preferred to pay more when rental the car at the internet than dealing with emotional manipulative pressure that was not clear when first rental de car. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Super little car for dawdling around the narrow country lanes of Provence "
" Efficient friendly and cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When it comes to Auto Europe, I have neither negative nor positive opinions. A well-functioning website, clear, and simple formalities. Sometimes cheaper than in the other places offers for rent. "
" 70 minutes! Exactly 70 minutes, with a watch in hand, passed from the moment when I lined up a queue to moment when I arranged all the formalities and picked up the keys from the car. Never it has taken me so much time anywhere. I spent 45 minutes at the rental's office desk. For most of these 45 minutes I was alternately persuaded to purchase additional insurance or I was intimidated by the rental's worker different consequences that threaten in the event that I do not buy it and car will be damage. It was terribly unpleasant and intrusive. While I completed all formalities and picked up keys, on the parking it turned out that the car had a large dent above left tire and it is strongly scratched as well. I went to rental point located on the parking. Unfortunatelly, my request to change the car was treated like a whim. Rather unpleasant and unkindly employee explained brusquely to me that the car is fully functional, and the damage only affects the esthetics of the car. What I could say, theoretically, hard to opposite anything his words because the car actually could rode, but ... Summing-up: Already before I have came across many critical opinions about rental in Goldcar. Therefore that's why I was looking for a car to rent in another company. I decided to rental offer by InterRent. I did not know that InterRent and Goldcar are one and the same company. After this experience I will skip both. I feel badly served, neglected and cheated. Nothing was done to take care of my comfort and pleasant atmosphere. The staff of the rental company was surly - especially after my observed about the car damage, and unkindly. The only one thing to which pay attention was paid was the intrusive attempt to sell me additional insurance options and absurd in the price of the possibility returning a car with incomplete fuel tank. I will never use services Goldcar or Interrent again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Often used by us, relaiablke and efficioent "
" As usual, a good-value rental was identified "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were running late to pick up the vehicle and spoke to auto Europe twice and Interrent once. The first conversation with auto Europe was not particularly helpful and Interrent even less so as they had no ability to contact the branch. A further conversation with Auto Europe was more sensible and helpful and in the end all was OK but this coupled with our difficulties in locating the location made a bad start to an otherwise great rental experience "
" It was an overall good experience however it took us a very long time to find the rental location. Even calling Interrent didn't help to shed light on the rental location at the top of a car park. This should be made much clearer "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See answer to 3. above "
" The InterRent counter staff tried really hard to sell us additional insurances of various kinds and showed us their list of inflated repair prices which, they said, we would need to pay in the event of an accident or breakdown. They also explained that breakdown and roadside assistance were extras. We refused all extras and had a good experience of this car rental although we suspect that it would have felt very different indeed, had we encountered any problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not a good one at the counter. Staff at can pick up and drop off were completely different, very helpful and thorough. "
" Hard sell by counter staff when collecting car, in particular using scare tactics to try and pressurise us into signing up for excess insurance (we advised we had our own) and not renting full to full on fuel because we would have trouble locating a garage and to pay Interrent fuel excess was not appreciated. Spoiled what otherwise would have been a reasonable experience. Perhaps the staff earn extra when signing up customer to use Interrent all inclusive / excess insurance. Also pushing us to upgrade to a higher specification car - which we did not need, only to find that they did not have the car category ordered and they upgraded us (for free). Presume the pressure was on to get us to pay for a higher category which they were going to have to supply. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The check agent was rude, difficult, bullying and abrasive. She was well trained to intimidate and scare customers into buying additional insurance cover. Clearly she is compensated well on the upsell to customers checking in who have bought a seemingly low cost option. The tactics were bordering on extortion. I await your response before posting reviews online. "
" The check agent was rude, difficult, bullying and abrasive. She was well trained to intimidate and scare customers into buying additional insurance cover. Clearly she is compensated well on the upsell to customers checking in who have bought a seemingly low cost option. The tactics were bordering on extortion. I await your response before posting reviews online. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" I will use you again but find the pick up office very poor "
" Pick up was slow and tedious. Very busy, not enough counter staff. Very hot office "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Nothin more to say. It all worked out just fine! "
" We have rented Interrent Cars a number of times at Nice and Glasgow and Fuerteventura and have been entirely satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe are good but interrent / gold car are not "
" The sales agent gave a very hard pitch to take out insurance. I told her that we had taken collision waiver insurance with AutoEurope. She that this insurance was not their insurance and would not cover us. She then proceeded to try and scare us by telling us how expensive any damage would be. She also tried to sell a filling up service saying there were no petrol stations near the airport. This is not correct. Her sales tactics were underhand, untruthful and left a very bad taste. Not a pleasant start to the holiday. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall fair and the experience with Auto-Europe was good. "
" Car not clean inside and lots of hard sell about taking out Interrent insurance and also I was told that if the car breaks down, I was responsible to get it back to the hire company, which is not good as I do not know the mechanical condition of the car and its service history. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" I sent an email complaining about what was happening with the very long wait time at the Marseille branch of interrent and the poor way the staff behaved. The response from auto Europe was very disappointing. "
" We had to wait over 2 hours to collect our car due to long queues. There was no communication with people and there was no apology when were eventually served. The car had many marks so then took a further half an hour to check the car and log all the damage. The car was not clean and had no water for the window wipers. Overall we had an extremely poor experience with interrent and will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Why do you take a £1.2k deposit when it's usual to only pre authorise on a credit card rather than take the funds, when refund was processed we received less funds back, possibly due to exchange rate-not impressed "
" Why do you take a £1.2k deposit when it's usual to only pre authorise on a credit card rather than take the funds, when refund was processed we received less funds back, possibly due to exchange rate-not impressed "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book. Good customer support to answer concerns . Best prices "
" Whole experience was great. Brand new car. Everything was made clear about the contract. And no hard sell about extras "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the up selling of additional insurance packages was almost bullying and very aggressive. Long queues and waiting times also. "
" the up selling of additional insurance packages was almost bullying and very aggressive. Long queues and waiting times also. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" No trouble at all, and found a good price for the rental. "
" It was absolutely fine. But I didn't realize it was the same company as Gold Car, with whom I have had a terrible experience in the past, so I had resolved never to use Gold Car again. But Interrent was fine! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with service. Leon was very helpful during process and processed speedily as there was an initial long wait. "
" Happy with service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Despite poor customer service at pick up on this occasion, this remains good value for money. As a regular customer at this location, a similar delay on my next booking could get me looking at other options even if more expensive. "
" Unaccetably long wait to collect vehicle at pick up - in excess of 1 hour. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" You seem to abandon Interrent as soon as I'd booked through you. Perhaps there was a good reason. "
" Very unsympathetic staff charged an outrageous fee for a tiny scratch that was nothing to do with me. Robbery. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" When we arrived the booking wasn't as expected. There were GPS items that we hadn't booked but were expected to pay for. As it turned out the GPS we were given didn't work at any point in the trip. The check in process was disorganised and took a long time which is not what you want while travelling. "
" When we arrived the booking wasn't as expected. There were GPS items that we hadn't booked but were expected to pay for. As it turned out the GPS we were given didn't work at any point in the trip. The check in process was disorganised and took a long time which is not what you want while travelling. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" see above "
" slight delay at drop off otherwise efficient and good quality car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" I was mislead at a previous stage, I had paid for everything before collection and selected travelling to Italy but the person in the office when I collected made me pay more (roughly £60) because I was going to Italy, this was a big disappointing surprise because I had already selected going to Italy when booking the car originally "
" I was mislead at a previous stage, I had paid for everything before collection and selected travelling to Italy but the person in the office when I collected made me pay more (roughly £60) because I was going to Italy, this was a big disappointing surprise because I had already selected going to Italy when booking the car originally "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Highly recommended "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good prices with options for full insurance cover options for peace of mind "
" Smooth and efficient process from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Never again "
" Indications very bad.staff very unprofessional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" AutoEurope said on the paperwork with my booking that the desk was in the terminal. It was not. See above comments "
" Firstly, we were told there was a desk in the terminal. There was not. We wasted half an hour Googling where the colction point was and calling the phone number, which no one answered. It was a 15 minute walk from the terminal to the pick up point. Desk staff were ok but not very efficient. Was charged for extra insurances, when I thought I had already done insurances with my booking. Wouldn't use again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" Booking through autoeurope was fine but I never received my email confirmation and had to contact them directly. The whole process was completely soured by interrent and it would seriously make me think twice about using autoeurope again because of this. The car was cheaper than rivals but with all the added hassle I'm not sure that is worth it. "
" Absolute shambles of an organisation. The rental desk is very difficult to find for a start. I waited in the queue for around 45 mins to be served. Several of the people in front of me in the queue where having arguments with the staff about issues with their rental. When I got to the front of the queue the lady at the desk spent more time processing returned vehicles and couldn't serve me. When I was served she told me they didn't have the car I requested, they would give me an alternative. I'd requested an estate car because we were 5 people and needed the luggage space. She offered me a medium sized hatchback car that clearly wasn't what i'd requested or paid for and wasn't big enough for our party. She phoned goldcar to get them to bring an estate car along, "wait outside" she said. 15 mins later there was still no car so I went back inside, she phoned goldcar again, they weren't on their way yet. She had an argument with the guy on the phone and another 10 mins later they eventually brought a car along. The car they had brought wasn't the correct car she had requested so my paperwork didn't match the registration on the vehicle. I went back inside and she said just take the car, she would sort out the paper work. Unfortunately reading the reviews of this company online it seems this customer service is the norm with interrent and will never be using them again to rent a vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" i booked through carjet and because we were late they cancelled our car, then offered us a car for 80 euros more!!!!! "
" i booked through carjet and because we were late they cancelled our car, then offered us a car for 80 euros more!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Website easy to use and always receive quick response on booking requesr. "
" I booked several times with Interrent and I always receive an excellent customer service on pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see my earlier comments "
" I was disappointed to see that the vehicle operating manual was not provided in the glove compartment. This was a brand new vehicle!! The vehicle clock was 4 minutes off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall positive and good value I suspect we bought the cheapest car / package We ended up buying extras at the counter which you could probably have sold us for better value a) an additional driver and b) comprehensive insurance (included an additional driver in price). "
" Good people. One negative - in NICE AIRPORT they don;'t have an 'in airport desk' as voucher suggested - actually it is a ten minute walk around the car parks, on the rooftop of Car Park 6, third storey. It is not easy to find. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I felt like it was unnecessarily complicated and not well organised. "
" Badly signposted at Nice airport, no presence with other desks. They are located at the top of another multi-storey carpark. Didn't get the car I requested, no chance of using them again. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" I said I may go to Italy on one day and was told it would be €80 so I said I would leave it. She then said very aggressively we will know if you go! I'm not in the habit of lying and was very insulted. "
" Don't book before 10am only 1 member of staff on and I had to wait one & a half hours before I was served! No one on duty when I returned the car at 8pm they were on a break. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" disappointed in cleanliness of vehicle on collection. I returned it cleaned. "
" Car was filthy outside on collection. Also as I have separate insurance cover i declined to accept internets insurance which resulted in them placing a huge amount on my credit card which will remain for 5 weeks. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Have rented with autoeurope several times and will do it again "
" Easy, efficient and vehicle in nice condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Need to iron out the issues of using certain credit cards to accept payment that are then not accepted at the counter on arrival. I was told to check my Terms and Conditions by the counter man, but it would never have occurred to check to see if the Credit Card I had used to pay for a service would be accepted as payment for the next part of the purchase. "
" I reserved for, and paid for the care hire on a comparison site using my American Express credit card. On arrival at the Interrent/Goldcar desk I was told they could not accept AMEX, and that this might mean the rental could not go ahead. Fortunately they were able to you my Visa Debit card despite it not being the card on the rental purchase. As it was a Debit card I was told they would have to take out £1000 from my account, for it to be refunded 8 - 15 days later. Not ideal at all - particularly when on holiday abroad. The man who checked me in was rude (and was indeed rude to couple he served before me). "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great price, great car, efficient return. However be extremely careful about what you sign when you pick cars up at Toulouse from Interrent. My Autoeurope confirmation clearly stated an excess of €1100 (I have a separate annual insurance for £45/yr to wave this from icarhireinsurance.com which I can't revommend highly enough) but the staff insisted it should be €2000, and that Autoeurope had made a mistake. I asked them to explain where this was written and they showed me a piece of paper which showed the actual costs of repairs to the vehicle which is clearly not the same thing. After a couple of minutes of "discussion" I realised that the lady at the desk was not going to yield, so phoned Autoeurope direct. They agreed with me that the excess was €1100 and that my card would be blocked for €1250 to cover admin fees, as explained in my documents. At this point I asked to speak to the manager who l, having heard the discussion over speakerphone, agreed that I was indeed right. He was unable to explain where the €2000 figure came from. He apologised as begged for a 10 star review. I am not sure if it was a scam or a genuine mistake. However, please read your documents carefully. I hired a car for £55 for 5 days which was almost too good to believe, but if you know what you've signed up for and stick to your guns, Interrent provide an excellent deal which is perfectly legitimate. "
" Great price, great car, efficient return. However be extremely careful about what you sign when you pick cars up at Toulouse from Interrent. My Autoeurope confirmation clearly stated an excess of €1100 (I have a separate annual insurance for £45/yr to wave this from icarhireinsurance.com which I can't revommend highly enough) but the staff insisted it should be €2000, and that Autoeurope had made a mistake. I asked them to explain where this was written and they showed me a piece of paper which showed the actual costs of repairs to the vehicle which is clearly not the same thing. After a couple of minutes of "discussion" I realised that the lady at the desk was not going to yield, so phoned Autoeurope direct. They agreed with me that the excess was €1100 and that my card would be blocked for €1250 to cover admin fees, as explained in my documents. At this point I asked to speak to the manager who l, having heard the discussion over speakerphone, agreed that I was indeed right. He was unable to explain where the €2000 figure came from. He apologised as begged for a 10 star review. I am not sure if it was a scam or a genuine mistake. However, please read your documents carefully. I hired a car for £55 for 5 days which was almost too good to believe, but if you know what you've signed up for and stick to your guns, Interrent provide an excellent deal which is perfectly legitimate. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I was told that on return I should enter the car park by the staff entrance. I was NOT told I would need a code. I was NOT told that, as it turned out, there was a code in very small print on the rental form. (I assumed there would be a system like number plate recognition.) As a result I couldn't enter the staff entrance and finally had to reverse out of it. I then entered the main car park and found myself stuck on the first floor. I ran up the ramps to the third floor to explain what was happening and the staff member treated me in a hostile and unhelpful manner when I asked for someone to come and help me. He even said to me (aged 68) 'You are an adult, sort it out yourself.' I then had great difficulty extricating myself from the main car park as the gate I was using turned out to be malfunctioning. Finally I got the car to the third floor. I very nearly missed the flight. I thought the way I was treated by the staff member who was so rude to me was a total disgrace. The counter staff when I collected the car were fine - EXCEPT that no-one told me about the code. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" This company works By offering fake cheap online quote and then try to force customers to buy extras at the check-in desk. They desperately almost threatened me and other customers at the desk that we would have to buy their extra insurance and fees for crossing the border to Italy which is only 40 miles away And fees for going to Monaco. On returning the car,, This company has a separate carpark from all other rental agents, which is not signposted at all and it's extremely difficult to find even when I marked it on my GPS. I wasted an hour trying to find the return site Then I had to park the car elsewhere and walk to their desk and had to get someone from the front desk to show me where the entrance is, otherwise I could have lost my flight. "
" This company works By offering fake cheap online quote and then try to force customers to buy extras at the check-in desk. They desperately almost threatened me and other customers at the desk that we would have to buy their extra insurance and fees for crossing the border to Italy which is only 40 miles away And fees for going to Monaco. On returning the car,, This company has a separate carpark from all other rental agents, which is not signposted at all and it's extremely difficult to find even when I marked it on my GPS. I wasted an hour trying to find the return site Then I had to park the car elsewhere and walk to their desk and had to get someone from the front desk to show me where the entrance is, otherwise I could have lost my flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Cancel car because flight is late without refund. Really? "
" Horrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Same as above "
" All good apart from numerous marks on the car upon our arrival it was hard to check they had all been logged. And the car could have been alot cleaner. Everything else was good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" also left camara in car but no e mails to say they found it "
" only problem big costof insurance as debit card are not acceepted "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" N/a "
" Amount to secure vehicle in credit card was twice that expected through Auto Europe info "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Cheapest by a long way and was perfectly fine "
" All good, the Interent Nice airport pick up and drop if away from the others but once you know what you are doing it is fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe are ok but the companies as you use Rhodium, Gold Car and Interrent are not good companies "
" The desk experience was painfully slow it took almost 30 minutes, the majority of the time was a very hard sell of the extra insurance for excess. They try and frighten you to buy the insurance, which cost more than the car rental. They also try and persuade you to upgrade to a diesel car or a larger car at extra daily cost. I refused then all only to find I had a diesel large car they were trying to get me to pay extra for in the first place. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Counter staff took a long time and tried hard sell for insurance. "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" As above "
" It was ok until 8 months later I have started to receive demands for money. I am trying to find out what for but all I get is invoices for charges. Could you please look into this for me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very, very helpful. Honest and clear communication puts you at ease. "
" Bad reviews online. These were not our experience, but did create some anxiety and very nearly put us off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Autoeuropa booking process vey similar to most others. Car hire is price sensitive and on two subsequent booking for this summer Ryanair are cheaper. If autoE. we're cheapest would always use "
" Clean well presented vehicle. No issues when minor damage identified at check in, easy to get it noted. VERY through check on return as if they were looking for any excuse to render a damage charge "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for money. "
" Good value for money. Some difficulties with finding and returning the car rental location. Car was partially dirty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" Based in the poor reviews especially with the supply company's auto Europe use "
" Booked online whilst on holiday in France immediately realised that neither myself or my wife had a credit card on us, had to wait for the office opening then was told nothing could be done, referred to the supply company who referred back, i offered debit payment in full for deposit or cash which was not acceptable. Because booking as within the 72 hour cancellation then no refund even though office contacted within hours after booking, it would have been immediately after booking if it was open. I total accept that it was part of T&C to have a valid credit card but would be helpful to have a warning before confirming booking and taking payment if there are no alternatives. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" It was a very annoying and frustrating experience. I will never book with interrent again. "
" There is nothing to share. The desk was closed at 9.00 pm I was unable to pick up car and had to Rent one from another company. I was not prepared to wait in the airport until the following morning. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Quick online and cheap deal. "
" Very helpful staff, friendly and welcoming. There was an issue with the car i rented, but it was quickly solved and i got a replacemnet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very unhelpful when I was delayed and was not provided with a vehicle when I landed. Was told to pay all over again. "
" Very unhelpful when I was delayed and was not provided with a vehicle when I landed. Was told to pay all over again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" PROS: Desk staff were friendly. CONS: Difficult to find rental office. Check out / check in was very confusing. Car was not clean. Car was horrible. "
" Fiat Panda is a horrible car. Poor fuel efficiency, uncomfortable, no power. 2nd time I've rented a Panda. Never again! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" See my comments above. I consider I have been defrauded and as I travel 6 to 10 times a year during which I could have used your vehicles. The non action to my valid request for the return of money wrongfully deducted has cost you ongoing business as I have already cancelled one booking and will look to book elsewhere in future. A satisfied customer is the best advert bit bad news travels faster. PS I still want my money back! "
" The experience at pick up was one of our best. Unfortunately at return your provider failed to see the car had been returned in good time only noticing it, beside the depot, 15 hours later and we were charged for an extra day. We have since appealed and provided evidence and all our emails have been ignored. We have been cheated. We have since cancelled other bookings as our requests for a response remain unanswered. Pleas review our file and refund me the €51.17 I consider now to be stolen!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Great car - helpful and efficient staff "
" Faultless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All easy and intuitive. "
" After reading some online reviews, I was a bit scared about potential subjectively unjustified charges after the return of the vehicle. Those fears did not materialise, yet I spent over 30 minutes when collecting the car noting down unrecorded damages. The condition of the car was good, the windscreen inside a bit dirty. But all in all, an almost unbeatable price-value ration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" efficient "
" efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price. Very help ful customer services when I flagged this issue. But worrying that I was put in the position above "
" Unfortunately I had no experience with interrent. At Bordeaux there is an Interrent desk but it was not staffed and we had to use Gold Car. Which I know you will know own them. Whilst the experience was a good one it was very frustrating and worrying that your voucher terms and conditions are different to theirs. I found myself having to agree their T and C's or not get my car. Having already been ripped off by Gold Car on a previous holiday on fuel recharging admin fees. You can imagine my worry when your voucher says I should not have to pay a fuel deposit and they insist I do. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good website for booking "
" Staff very friendly and professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" A smooth arrangement for our rental. "
" Helpful staff. Arnaud at reception had very good, clear explanations in English. As it was after dark a very helpful young lady at the car park brought out a portable flood light to make sure we could inspect the car thoroughly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Need more flexibility "
" Poor service and a lack of flexibility as the booking time was wrong by two hours and Inhad to wait around for 2 hours "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Your staff were very helpful when I phoned about this. They also helped me change another upcoming rental with the same hire company to an alternative. Well done! "
" Arrogent unhelpful staff bordering on the surly. I find it completely unacceptable that I am responsible for the vehicle in the event of a breakdown. I can have control of how and where I park the vehicle to reduce the risk of theft, and have control over whether I drive in a fashion that minimises accidents. But I have no control of the supplied condition of the vehicle. Having been informed that they undergo thorough preparation I received a vehicle that had a dirty boot, and 3 substantial damage areas as opposed to the single one marked on the paperwork. This took almost a half hour to rectify the paperwork after I returned to the office show them this. They took the necessary photographs etc and issued a document that they were only willing to email to me. I did succeed in obtaining a hard copy. Their behaviour was with bad grace. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe part of the process was sooth & efficient. "
" Took in excess of 45 minutes at the desk queuing to collect the car, only one person on the desk but only three people in front of me. Similar situation on the return, only one person on the desk and a large queue. The when I dropped the car off the member of staff didn't sign or accept condition of car on return, I went back to the office but the queue was too large. The collection and return process could be quicker and more efficient. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" As above "
" Poor car dirty and scratched Very expensive to add additional driver. Counter staff tried to charge for additional insurance even though I was fully insured. The deposit they took was much higher than the information given in the contract "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" Quick pick up and drop off plus to be told no issues at drop off which others don't all do. "
" Top class vehicle provided at a very good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Excellent. Efficient and great value. Upgraded which made it even better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used inter rent earlier in the year with the same aggressive staff so phoned to check insurance issues with your uk call center before travelling but received very poor service and advice "
" Very agressive sale staff who were very unhappy that we taken out insurance with yourselves and that we had an excess annual policy Also pair of underwear found in car upon collection car fuel cap not working every time also I have problems with gold car before so not happy being sent ot gold car desk "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Excellent site. "
" The guy on the desk was brilliant. Gave good local info and help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Thsi experience has dented my confidence in auto-europe, I will shorty be booking two car hires and will for the first time look at other providers. "
" I had a "hard sell" on insurance and when i informed the young lady (who spoke excellent english) that I had annual insurance she informed me that interrent did not reconize my insurance. I was then told I had to pay 20 euro because I had chosen a diesel car, i informed her that I had chosen a suv which is both diesel and petrol and interrent had chosen the car, I had no option to reluctantly pay this surcharge. The pick up for the car was at th end of the car parking and on discovering a scratch on the car the stall informed me that i was to take a photograph and return to the counter staff in the terminal. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Call made to call center unhelpful. "
" Had a puncture and managed to swap the tyre with the temporary space saver tyre. However, as this occurred on the first day of rental some 100 kms away from the pickup point there was no contact details to advise of what to do regarding a replacement vehicle. Tried phoning numbers given but to no avail including your number which was not helpful. Ended driving back to the pickup point to replace vehicle, this cost a day from my plans. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 2
" ccc "
" I was told clearly by the person at the desk in cdg that I could return the car before 22.00 and they would be open. After that time, I'd still be able to return the car, but with a 60 euro surcharge. When I got to the office at 21.50 it was closed with no sign of what to do. After the fourth call to Interrents number I was told to drop the key off at the Europcar desk. By this time I had already found the sign, conveniently placed at the end of the window at the side of the Interrent office, as opposed to next to the sign on one of the front doors, where the sign saying the office was closed was correctly placed. Of course, I returnrd the keys after 22.00, and don't have a clue about what I'm being charged, since I haven't had any communication from Intrerrent, despite the fact that more than three days have elapsed since I returned their car. Very shoddy work. Great price though. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" No issues with the booking / voucher process, it all works very well. "
" I was charged for damage I know I could not have caused, and given no opportunity to contest it. The car was driven to my property in the countryside, parked off-road, and driven back to the airport - at no point was it left unattended and I did not touch anything with the car. I have a separate hire car insurance policy so am unlikely to be out of pocket, however the sheer frustration of feeling totally taken advantage of, and being utterly powerless to even raise a complaint actually reduced me to tears. The hard sell I received at collection put me on notice that there was already going to be an issue when I returned the car. The check-in girl unbelievably 'noticed' the tiniest of scuffs immediately on my return, on the only panel on the car not to have been marked, for which I was billed an entire bumper respray. This is the first time I have had a problem with Interrent, coincidentally since they were taken over by Goldcar. Their approach is very shortsighted, as, although they have striped me on this occasion, I will never use them again, and shall advise all of my visitors to blacklist them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Have always used you and will continue to do so "
" They neede to have a facility allowing use of debit dards fro those of us who only have such and no credit cars.Never a problem with Avis or Budget at Lyon. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straightforward as always. Confident that I can book early and cancel, if plans change or they send me a better offer! "
" Best yet. The pickup was quick with a ready acceptance that I had my own excess insurance. The car was checked with me before taking possession. Quick and straightforward on return. Exterior of car was a bit worse for wear, which I don't mind, but the interior was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent value. "
" At this time of year pick-up and drop-off is quick and efficient. However, in busy periods I've had to wait well over an hour to collect the car, and in very poor conditions - nowhere to sit, nowhere to shelter from the sun etc, and I would certainly not be recommending Interrent to anyone in the summer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" As above "
" I filled up during my rental period from half a tank to full, this cost 26 euros. I returned the vehicle half full again yet I was charged 45 euro, it doesn't add up so I won't be renting from you again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is not a proper price comparison. I was obliged to pay an additional 140 euros for a week's hire to bring my cover up to the standard available as default from most other companies. AUTO-EUROPE SHOULD INCLUDE INSURANCE DETAILS AS PART OF THEIR PRICE COMPARISONS. Otherwise you are favouring the wide boys of the industry. "
" These low prices are not proper comparisons. Interrent/ Goldcar only provide 3rd party insurance, so effectively you are not covered. Other more reputable companies are fully covered with you only liable for the excess. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" The AutoEurope service is good but you need to think about recommending InterRent. "
" The excess damage waiver insurance was extortionate and we were advised by the counter staff that the minimum charge for even a scratch was €250. Given that the car had done over 7000kms, this is ridiculous. When we looked at the car, it had numerous scratches and dents that were not marked on the damage report. We only saw them because we collected the car in daylight. If it had been dark, we could have missed them and been faced with a huge bill. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Always straightforward. Need to be clearer on additional charges such as new environmental tax on diesel engines "
" Busy desk with a long wait. Hard up sell on additional insurance. Environmental tax now on diesel rentals. Tried to up sell GPS unit when car was pre-fitted. Car dirty on collection. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Overall very satisfied but had to be firm over deposit waiver or would have cost 100 Euro "
" Tried to push deposit free cover which was more than the fee. already had deposit insurance "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" First I should say I have no gripe with Autoeurope. The website and service (as a car rental service broker) for the major rental companies is fine. Just one thing though. Please inform users who Goldcar, Rhodium, Keddy and Interrent are owned by (Europcar). It would help users steer clear of this disreputable and poorly-managed company and its subsidiaries, as explained above. "
" First I should say I have no gripe with Autoeurope. The website and service (as a car rental service broker) for the major rental companies is fine. Just one thing though. Please inform users who Goldcar, Rhodium, Keddy and Interrent are owned by (Europcar). It would help users steer clear of this disreputable and poorly-managed company and its subsidiaries, as explained below. If I'd known that Interrent were part of the by now thoroughly disreputed French-owned Europcar budget rental subsidiaries of Goldcar, Rhodium and Keddy (and Interrent), I would NOT have booked that service through Interrent. The well-publicised UK court case in Leicester, UK, which Europcar lost in July 2017, receiving heavy fines, and the well-publicised catalogue of disgruntled client-victims to the appalling industry malpractices by Goldcar and their ilk, noted in several editions of the Sunday Times newspaper (Money Section) in UK in the latter half of 2018, should act as a warning. Do NOT use these companies. You (the client) may be honest, but they are NOT. As I result of my experience, if they choose to charge me for a two inch scuff on two wheel hubs on the driver's side, which were there before I took the car but not marked as damages by them initially, I will contest, because I did not cause them. The car has over 9,000km on the clock and has no damage. Such scuff marks are caused (as the lady in check-in rep exclaimed to kerbside parking. I never parked in a town or against any kerb during my trip. And I do not tell lies. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I am a longstanding client very satisfied with the whole experience every time, thank you "
" They are not easy to find on 3rd floor of parking 6 in Nice, badly signed, but now I know it will be easier. The little car was fine but dirty outside having been left in the elements and more inconvenient there was no water in the windscreen washer, I did mention it to them when I left the car and they took good note of it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Please get in contact about this unauthorised payment you took from my credit card! "
" Car was fine BUT WHY DID YOU TAKE A PAYMENT FOR £21.17 from my account on 25 of November without any notification when I returned car all was perfect including petrol refil. I am taking this up with my bank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value, nice car, will be using auto europe again before long. "
" Good value offer identified and hassle-free pickup & drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This company is to ne avoided at all costs. Many people were dissatisfied when we were here. They made us pay an over rated insurance as they would not take our debit cards nor our credit card (American Express ). They spent 30mn trying to find all the small prints to prove they were right. Fair enough. But when we found that there was a way to not pay their extra fees (nearly as much as the rental itself for 5 days!!), and block a fee of 1500€ instead. They told us this would take 2 months and not sure they could give it back. They were clearly reluctant to offer this option because they are here to rip you off. The staff is badly educated and very low level. We stayed 1h15 just to pick up our car with 3 young children. I have to add that we had taken the insurance with autoeurope which they argued was not compatible!!! avoid this company. I am surprised they are still in business but I think they are using / changing regularly their name to escape their very bad reputation (goldcar is them too!). All in all this has cost us more than a regular rental company "
" This company is to ne avoided at all costs. Many people were dissatisfied when we were here. They made us pay an over rated insurance as they would not take our debit cards nor our credit card (American Express ). They spent 30mn trying to find all the small prints to prove they were right. Fair enough. But when we found that there was a way to not pay their extra fees (nearly as much as the rental itself for 5 days!!), and block a fee of 1500€ instead. They told us this would take 2 months and not sure they could give it back. They were clearly reluctant to offer this option because they are here to rip you off. The staff is badly educated and very low level. We stayed 1h15 just to pick up our car with 3 young children. I have to add that we had taken the insurance with autoeurope which they argued was not compatible!!! avoid this company. I am surprised they are still in business but I think they are using / changing regularly their name to escape their very bad reputation (goldcar is them too!). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Very good value hassle free car rental probably the smoothest I've experienced, I will definitely be using them again. "
" The young girl behind the counter when we collected the car was most helpful and very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I find Interrent to be an excellent car hire company at Toulouse airport. I think their service would be considerably improved if there was a faster/streamlined check-in process. The paperwork has to be prepared from the beginning every time. I use Interrent/Gold many times a year and it seems to me the registration process could be simplified by pre-preparing paperwork so that only the signature is required. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking and good value for money "
" friendly staff good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Never had a problem with Auto Europe and I have always found their customer service excellent. "
" Interrent is now part of GoldCar, I recently rented a car through GoldCar and despite the GoldCar representative confirming the car was returned in the same condition as when rented out, they tried to put a charge on my credit card of circa £220 for "damage" - which my credit card company disputed and the claim was rejected. So I am very wary of them and their sharp practices. Upon renting the vehicle I was provided with the normal pre-printed sketch showing the dents etc. There were 3 "x" on the document, upon looking carefully at the car I noted a further 10 scratches and dents. As I walked back to the rental office the representative (who saw me looking very carefully at the car) immediately said to me "Ah you noticed all the scratches and dents". He accepted all the additional "x's" I placed on the form without even inspecting the car; so I believe I was being set up for a large claim. Upon returning the car, I asked the 2 people there to confirm that it was returned in the same condition as when rented out - both said they did not have the authority and I would have to wait for their colleague. 10 minutes later he appeared and confirmed in writing there was no problem with the vehicle and wrote "RAS" on the form (French for returned OK). I would further add that after renting the car, they send an email with the original sketch re the condition of the car which of course is incorrect as they should send the sketch with all the marks, which is a little misleading and again bad practice (in my opinion). Given I have an annual zero cost excess insurance policy I have no problemu sing a cheap and cheerful company like Interrent and Firefly but it is the hassle factor which is annoying. But if you can put up with this, then paying 1/3 of the cost with Sixt etc. is good value. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" I was very concerned to learn, upon collecting the vehicle, that Interrent is now owned by Goldcar. Honestly, I will think twice before I rent from Interrent again because of this. I have had terrible experiences with Goldcar and avoid them at all cost. Interrent have some serious work to do to gain customer trust "
" The vehicle had clearly been in an accident previously, and felt unsafe once I was driving it. We questioned a mark on the car which was to our eyes larger than 5 cm and not marked on the rental agreement, but the car park staff disagreed and challenged us, the measured it and it was 5cm. only after we insisted he mark it down did he add it to our rental. I felt like we could have been set up to take responsibility for something that was not our fault. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" Not a very pleasant experience as just looking for additional ways to make extra money from clients. I rent cars frequently from many differing sources but will not rent through you again "
" I was extremely dissapointed that the policy to leave a deposit for damages that is understandable. But to leave an additional deposit of €150 for fuel expense if returned not full was totally unacceptable. This charge will not be refunded up to 8 days after the return of the vehicle is robbery. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Auto Europe should be aware of how incompetent Interrent are and should not consider using them in the future "
" I would advise anyone thinking about car rental through Interrent to not do it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Reason why unlikely to recommend Interrent was that we were told we were the very last customers renting from them as they were closing down on 31/12/18 for collecting vehicles! Nothing to do with the vehicle/service! "
" Vehicle was first class and whilst the `counter experience` was a bit slow owing to inexperience of staff the pick up and drop off went off smoothly. Only comment was that the vehicle mileage details were nothing like the booking form but all resolved without issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drop off experience, we had the same colleague as collection who was extremely friendly and helpful. "
" No further comment required. We were a little early arriving for our hire (flight early), but this caused no problem to the counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good value - have already recommended to a friend "
" quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Will try to avoid that clerk at goldcar/intervention in future "
" Very pushy counter clerk trying to sell extortionate extra insurance. I explained several times to no avail that I have taken out my own excess "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fine, but not a good idea to put Interrent stickers on the back window of the car as it might encourage break ins. "
" Very quick and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" At present it's a 50 / 50 on auto Europe as after eight days we have not received a closure to our complaint about our experience outlined above. "
" We booked a Mégane and got a Corsa this of course meant the buggy only fitted with the boot cover up. We booked car seats and had to ask for it. Then we couldn't fit. Nor could inter rent staff who then went to assist another customer before closing up for the night without checking we were sorted. We had to get an alternative seat from Alamo. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Internet site easy to navigate. "
" Interrent now not in main car rental building so not convenient. Car very damaged, tyre pressure warning light remained on all the time(I was told to ignore it). May have been the cheapest at the time but did not make up for the poor vehicle etc. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" I find your booking system easy to use and it provides great value - although perhaps you should avoid Interrent rather than be associated with such a disreputable company. "
" I've used them many times and they were my preferred rental co, but have now merged with Goldcar and it was dreadful. The agent told me that fuel was.difficult to obtain due to 'gilets jaunes' and persuaded me to pay €20 for smart return service so I wouldn't be penalised for returning the car unfuelled. Not only was that untrue, but they did charge me a €50 penalty! My complaints via the online form have gone unanswered and I am very unhappy. I have no problem with your service - excellent as always - but Interrent is truly appalling now, I will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" will use you again "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Refer to my previous comments about Interrent, no problems with Autoeurope. "
" All the years using Auto Europe and this is the first time I have complained. I rented on the basis they were 'in terminal'. Arrived at Terminal 1 to find I have to take a bus to Terminal 2. Then I find I have to take my luggage through car park 5 to a different car park for the rentals. I then find Interrent is in Car Park 6. Then I find that Interrent belongs to Goldcars who I will not use. I booked assistance with the airline for my wife who has limited mobility so this was a very painful experience for her. I do not blame Autoeurope for this but I am very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Extremely good value. "
" Car dirty, smelly. No screen wash. Front tyres nearly bald. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Thanks AE for sorting out my problem. "
" Wrongly charged diesel fee, counter staff said I'd requested a diesel car. Thankfully AE staff were very helpful and sorted it out, including a refund of the charges "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Unable to help me over th phone there and then. Said it would take a few hours. Didn't have that time "
" I forgot my driving licence. Was offered to add another driver to my booking at €140 odd. The car itself was only £73. Outrageously expensive. You must get this often. Went elsewhere and hired a car cheaper. Not happy with the service "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Up until now I have never had a problem with the cars I have hired through Auto Europe and have always been very happy with you. However I wouldn't use Interrent again as they made a short business trip far more complicated than it needed to be. "
" I have already sent my feedback to interrent as well but basically: 1) very slow service at desk in Toulouse airport due to a group of British customers. A manager should have been called to deal with them. 2) GPS supplied didn't cover Andorra, although it was clear this was my destination as I had to pay for cross-border cover 3) Didn't accept AMEX as credit card for the deposit which is hugely inconvenient for an international company at an international airport. I do want to say that the member of staff at the desk who I spoke to was actually very nice and efficient: it was just clear there was no management or communication. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" no "
" Awful experience and overcharged "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
" We have been renting through Auto Europe for 15 years, in Denmark, Ireland and Italy as well as France and Spain, and this has been the first time we have not been completely satisfied. But it was such a bad experience, it makes me nervous about booking again. How can I know whether the car I book is going to come from the company I chose, and not one with an appalling reputation for cheating customers, like Goldcar. Why do you not indicate when another rental company will be dealing with the booking? Why do you even have companies like Goldcar on your site? Is there any hope that you can get me back the €128 that Goldcar cheated me out of? "
" Interrent's Marseille branch is operated by Goldcar, and it was a very different experience from the excellent one we had at Girona in August. As always, we booked with the Auto Europe Excess Reimbursement Coverage. The Goldcar staff member who dealt with me insisted that €3000 would be blocked on my credit card, of which only €800 would be reimbursed by Auto Europe in the event of damage to or theft of the car, unless I took out a Goldcar Super Cover policy at a total additional cost of €128, and that we would have no breakdown cover without this extra premium either. She laid it on thick that with the civil unrest in France and roadblocks in place, damage to the car was a distinct possibility, and generally made me feel so much at risk that I agreed to take out the extra cover - something Auto Europe cover was supposed to render unnecessary. SHe included extra covers in this ('Smart return' and Mega relax') which she did not inform me were separate items from the 'Super Cover'. I was also charged a diesel vehicle supplement, because the large car I was given was diesel, though the small one I had booked would have been petrol. After only 2 hours sleep, and with 2 tired and fractious children in tow, I was not thinking clearly enough to check the paperwork and resist her pressure. I now see that the Auto Europe rental documents clearly states that my liability for theft or damage was limited to €800, and that €800 would be blocked on my car, all of which would be reimbursed by Auto Europe in the event of a claim. So the Goldcar rental agent out and out lied to me, to con me into paying an extra 150% on top of the fee I paid to Auto Europe. I had deliberately avoided booking a rental from Goldcar because their Marseille office had so many appalling reviews on Trip Advisor et al, yet wound up being ripped off by them anyway. We would have spent significantly less money if we had rented a 7 seater automatic MPV from Hertz! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Could have been a little better "
" Severe problem trying to extend the rental period by 6 hours "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very satisfactory "
" Quick, and staff helpful. I was surprised that they did not seem to know that the vehicle I rented had been significantly scraped down the passenger side but when I drew their attention to it they accepted it was so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The car was dirty inside and out. The fuel was not full and the milage wrong on the forms. "
" The car was dirty inside and out. The fuel was not full and the milage wrong on the forms. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Need to be clear about insurance coverage included in the price...comprehensive versus 3rd party etc. "
" Now owned by another company. Extremely slow check in process...waited 40 minutes in line. Each customer took in excess of 15 minutes to be sorted. Very hard sell for added insurance. Allegedly only covered with 3rd party insurance unless extra payment made. Excess deposit(800 Euros) as well as fuel deposit (114 Euros) taken. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Would no longer recommend internet as they are part of the Goldcar empire and this should be made clear when booking "
" Sadly we discovered that internet has been taken over by Goldcar. There was a very hard sell for extra insurance at the pickup counter and we had no choice but to pay an additional 114euros to cover if we did not return the car full with fuel. There were many more areas of damage than marked on the initial contract and the car was not full with fuel when we went to drive it away. We managed to get a member of staff to sign For all these points "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Excellent price for this rental but again, this depends on the time of year, "
" All depends on the time of year. For my November rental there was no waiting time for the pick-up. In summer, it took nearly two hours. But at both times the drop-off was very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I'm absolutely disgusted with the way Interrent conduct their business and would never use them again. It has reinforced all the bad reputation that budget renatal companies get. The first issue I had was that I was told the car was only 5/8 full of fuel. I queried this and said that I was led to believe it would be full and that it could cause an issue when I return it. The car was absolutely filthy and I had to clean it with my hands to be able to take photos and note down all the damage which wasn't recorded on the sheet I was given. I then had to find a cloakroom to wash myself afterwards. Realising the potential problem with refueling I stopped at a service station 1 mile from the aeroport drop-off on my return. I was refuelling while my partner sat inside with the ignition on telling me when the needle got to 5/8 (what a hassle!!!). She told me to stop so I kept the nozzle in and went to see the needle. It was exactly on 5/8 but I said I was going to put a bit more in as I didn't want any problem so in went another 3 Euros worth. We had to wait around for 20 minutes before anyone helped us at the rental check-in which made us a bit concerned about time but all was good. He checked it over and said everything was fine and that the depoist would be automatically returned by the desk later. 3 weeks later to my amazement I just happened to be looking at my bank statement to see that Interrent had stolen 39.16 Euros from me with no warning or explanation. I queried this and eventually was provided with an invoice stating that it was a 'penalty' and 'charge' for underfuelling. Well this made me so angry as I knew 100% that there was more fuel in there than when I collected it. Why did the person who checked it back in not tell me when he could quite clearly see that it was meant to be 5/8 on the sheet he was writing on. Had he'd said something rather than telling me all was good, I would've been able to show him and disprove his apparent conclusion. There has been one of two possible things going on here, either the company policy of Interrent is to falsly record return fuel levels or secondly the check-in guy didn't give the needle long enough to rise to the correct level!!! Apparently the vehicle was on half full at 4/8 recorded on my return as documented on the copy of the check-in sheet which was given to me with the extra charge invoice. Strange how one mile up the road in the (flat) service station the needle was closer to the 3/4 mark than the 1/2. The fact it wasn't queried at check-in and the fact it got taken from my account leaves me with a very bad taste with this whole experience. Really shabby business practise which I made sure 100% that I wouldn't get caught out on. I will not only avoid Interrent in the future I shall make sure everyone knows what kind of business you are! All this could've been avoided if the car was full of fuel. As I was charged for apparently underfueling 8.46 plus vat (plus the penalty of (24.17+VAT) I'm sure that the person who left it at 5/8 before me was also charged so why wasn't it filled back up to 100% if they'd paid for the difference??? Someone at some point must have left it 3/8 down!! My advice to anyone using interrent is to always assume you are going to try to be scammed and therefore take photos of the car and even videos and always of the inside and fuel gage so when they steel money from your account you'll have evidence. I've learnt my lesson! "
" I'm absolutely disgusted with the way you conduct your business and would never use you again. It has reinforced all the bad reputation that budget renatal companies get. The first issue I had was that I was told the car was only 5/8 full of fuel. I queried this and said that I was led to believe it would be full and that it could cause an issue when I return it. The car was absolutely filthy and I had to clean it with my hands to be able to take photos and note down all the damage which wasn't recorded on the sheet I was given. I then had to find a cloakroom to wash myself afterwards. Realising the potential problem with refueling I stopped at a service station 1 mile from the aeroport drop-off on my return. I was refuelling while my partner sat inside with the ignition on telling me when the needle got to 5/8 (what a hassle!!!). She told me to stop so I kept the nozzle in and went to see the needle. It was exactly on 5/8 but I said I was going to put a bit more in as I didn't want any problem so in went another 3 Euros worth. We had to wait around for 20 minutes before anyone helped us at the rental check-in which made us a bit concerned about time but all was good. He checked it over and said everything was fine and that the depoist would be automatically returned by the desk later. 3 weeks later to my amazement I just happened to be looking at my bank statement to see that Interrent had stolen 39.16 Euros from me with no warning or explanation. I queried this and eventually was provided with an invoice stating that it was a 'penalty' and 'charge' for underfuelling. Well this made me so angry as I knew 100% that there was more fuel in there than when I collected it. Why did the person who checked it back in not tell me when he could quite clearly see that it was meant to be 5/8. Had he'd said something rather than telling me all was good, I would've been able to show him and disprove his apparent conclusion. There has been one of two possible things going on here, either the company policy of Interrent is to falsly record return fuel levels or secondly the check-in guy didn't give the needle long enough to rise to the correct level!!! Apparently the vehicle was on half full at 4/8 recorded on my return as documented on the copy of the check-in sheet which was given to me with the extra charge invoice. Strange how one mile up the road in the (flat) service station the needle was closer to the 3/4 mark than the 1/2. The fact it wasn't queried at check-in and the fact it got taken from my account leaves me with a very bad taste with this whole experience. Really shabby business practise which I made sure 100% that I wouldn't get caught out on. I will not only avoid Interrent in the future I shall make sure everyone knows what kind of business you are! All this could've been avoided if the car was full of fuel. As I was charged for underfueling 8.46 plus vat I'm sure that the person who left it at 5/8 before me was also charged so why wasn't it filled back up to 100% if they'd paid for the difference??? Someone at some point must have left it 3/8 down!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Pleased with Auto Europe but would not recommend Inter rent - unfortunate as have used company at least 6 times in past 5 years. Also inconvenient that new site premises have moved to public car park with little cover when raining. "
" No warning triangle or high vis jackets in car and when notifying staff they stated that none were available. On turning on ignition warning light showed that tyre pressures had to be checked and/or reset. Told by staff that no need to worry as warning light would go off after driving car for a short period. (Not the case and had to res set ourselves ) "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good with a excellent value. "
" Good & friendly. Car had a no of scratches so it was important to note these at the time of pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" low cost but rip off several customers arguing about the add charges to the point that you need security in the premises !!! "
" Car very dirty Was asked to vaccum the car before drop off many scratches on the car - not reported on the sheet clearly the aim was to charge me for the unreported scratches "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Your reputation is damaged by parterning with car hire companies whose motivation is simply to fleece customers. You should know this, from the amount of adverse publicity Goldcar receives in the UK. I would have cancelled my booking with Intervention had I known that Goldcar had taken over their contracts. "
" Dreadful attitude and arrogance, lack of customer service. Have no idea how to engage with customers. This is however Goldcar who have taken over Intervention. These robots insist on making you listen to their sales talk aimed at threatening customers. When politely declined their sales offers, they became aggressive and extremely unhelpful and off hand. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" N.A "
" This is my second time with Interrent. My first booking was great and so I chose to use the company again. Yet another easy experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I needed a cheap car to get from the airport to my house in the Midi Pyrenees, and this was a very good deal indeed, with a clean and tidy car in good condition, and a good experience for picking up and returning it. (Glad the paperwork was in the airport again and not in a van in the car park!) Happy to return the car clean and full of fuel, and happy to organise insurance for the excess, but unhappy at a charge if the car had broken down. "
" The hard sell at the desk included not just the usual insurance excess (which I cover independently) but also a breakdown charge. It does seem unreasonable to charge the hirer if the car breaks down! Otherwise the service was friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Clearer signs at the airport for your company would have been helpful. It was labelled Gold car which I understand has been absorbed under one name. "
" Your counter staff within the Terminal was very friendly, efficient and persuasive. However the staff at the car collection/drop off were very unhelpful and dismissive, barely bothering to lift their gaze from their phones to acknowledge me. I am also awaiting the refund on my unused fuel which was pre-paid. ( Over half a tank when dropped off) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" After not being able to make contact with car hire company as mentioned above, telephoned Auto Europe who responded straight away and contacted the company on my behalf. It was a great help and put my mind at rest. "
" Had a bit of a delay in picking up keys and paperwork at desk. It was dark when finally got car. Checked for damage seemed O. K. according to diagram. Next morning however spotted small dent on hubcap which would have been difficult to see in the dark. Tried to telephone a number of times without getting a response. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Car dirty. Drop off had to wait 20 minutes "
" Car dirty. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" ........................ "
" Unfortunately they no longer take American Express since their merger with Goldcar (6 weeks). So although I booked with American Express my business card they refused to give me a car unless I had another type of card. I hired the car for 36 hours and with luck had another card. I have hired with Interrent several time through you and have always been able to use my American Express. lease ask them to take it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" It was fine "
" A bit fiddly picking up the vehicle and very hard sell on additional insurance "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Cowboys ! Avoid -was forced to take higher insurance that cost over £100 for 4 days hire. "
" Was forced to accept higher insurance premium that cost well over £100 for short rental - will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very god company to deal with "
" greta company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm still waiting to hear back from Autoeurope why I the zero excess insurance I booked through them turned out to have an excess of 500 euros. "
" Booked Zero tariff insurance through autoeurope. Chose interrent because it said the desk was in the terminal. Got to airport. Desk is not in the terminal. To get there you have to take a bus to the other terminal (3 stops), then walk 10 minutes out past the nearby car parks to the far away car parks. It's on the top floor of a multi storey car park. Staff told me I didn't have zero excess insurance, despite paying autoeurope for it. They offered zero excess as extra for an additional 45 euros per day. The "zero excess insurance" was - apparently - just a deceptive sale technique from autoeurope to make me purchase the car hire through them. I have contacted them about it, and not yet had a reply after 2 days. We'll see if this is a genuine mistake or an actual scam. This 45 euros a day extra is for a duff fiat panda, btw. Car was filthy, covered in dents and scratches, and had low pressure tyre wanring on when I drove it away. Seems to have had a slow puncture, as it camoe on again after I refilled the tyres. Interrent then charged my credit card for around 500 euros "excess", which will incur fees because it's in euros and my account is in pounds. What a waste of time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Incorrect paperwork emailed to us Lack of information as to where to pick up the car We walked around the airport looking for the company and wasted more time The collection process at the airport took 2 hours Totally unacceptable "
" Documents that were sent were wrong. This caused a long delay at the collection counter. The counter staff had to then call Auto-Europe in the UK to confirm The Staff at GOLDCAR Toulouse were very good and all through the process of collecting the car they were professional and courteous "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" excellent service "
" Not very impressed about being told at pick up that I had to leave a deposit of over €1000 from the time of pick up until a week after I had given the car back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Have used auto Europe for many years. Hard to beat on price. Just look carefully for out of hours costs which aren't shown up front. "
" Great value. Return straightforward and courteous. Counter staff at pickup very slow (fortunately I was first off the plane - a huge queue by time I had the keys) intent on selling me extras, told me my own excess policy wouldn't cover everything when I know it does. Who would spend £200 to insure a £100 hire? "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" good "
" plck up was v slow because computor was down. car was dirty outside. the overall service was good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" generally fine "
" Generally staff were very helpful and friendly. Only slight reservation was that they were a bit pushy in trying to get me to take the additional insurance - which I didn't want or need as I have an annual policy taken out in the UK. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" CAR DIRTY AND FULL OF SCRATCHES. BUT PAPER ON CAR WAS CLEAN AS IF NEW. I HAD TO FIND ALL SCRATCHES AND BUMPS AND TAKE PHOTOS, THEN GO BACK TO COUNTER AND WAIT NEARLY AN HOUR, THEN SHOWED PHOTOS AND HAD TO MARK UP CAR DAMAGE SHEET MYSELF. ON RETURN HAVE BEEN CHARGED FOR A TINY SCRATCH WHICH I DID NOT DO, BUT CANT PROVE BECAUSE IS SUCH A FAINT SCRATCH ITS HARD TO SEE BUT CHARGE 260 EUROS, COULD HAVE CLEANED IT MYSELF IN 1 MINUTE WITH A BIT OF SCRATCH REMOVER. COMPARED TO THE OTHER SCRATCHES ON THE CAR MINE IS A JOKE. I BOOKED WITH INTERRENT, BUT ITS LINKED WITH GOLDCAR WHICH HAS A BAD REPUTATION ACCORDING TO INTERNET REVIEWS. WILL NEVER USE AGAIN. "
" CLOSED HAD TO GO TO GOLDCAR, CAR WAS SCRATCHED AND DIRTY. INSPECTION SHEET SHOWED NO DAMAGE. DO NOT USE EVER !!!!!!!!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" See 3 above "
" Interrent OK. Was extremely concerned following serious allegations about GOLDCAR staff behaviour, reported in recent Financial Times, who seemed to be involved with Interrent - not clear how they are linked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" generally very good "
" could have done with more info on how to find the rental office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great value, shame about the customer service. "
" Value for money was excellent. The staff member who served me and my travel companion at arrival was rude, unfriendly and patronising. I had the impression that she either a) didn't like the clients or b) didn't like British people or C) thought she was too good for the role she was employed to do. I was very relieved I didn't have to meet her again at the end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I am a regular traveller to Bordeaux airport and have been hiring cars for many years. Where's I do not have a problem with will Inter-rent and will use them again, I will not be using Gold Car ever again. If it transpires there are regular collaborations which means dealing with Gold Car as well as Inter-rent, I will use neither. "
" It was not Inter-rent, it was Gold Car. There was some collaboration between the two over the vehicle rental. Inter-rent usually are very good but on this occasion it was a Gold Car rental. The man based at the desk of the outdoor drop off cabin was very rude and very unhelpful. Not a pleasant experience. I will not be using Gold Car again. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Autoeurope should be very careful who they are dealing with as it s their reputation on the line. "
" The only rental agency I have been with a security guy at the door. When I came in there was a heated conversation between a customer and the staff. The staff who dealt with me was polite though, but Interrent commercial practices are more than border line. They are very pushy for the customer to take their daily additional insurance (that they charge you around 25€) by scaring the customer (whatever happens to the car you will be charged, if you break down you will be charged, even to make you arrive 45 min your normal time upon return as you will be at the back of the queue etc but of course none of this will happen if you take their insurance). Once the keys were given to me, the staff told me the car was in perfect condition according to its system. I got to the car, scratches everywhere - like vandalism scratches you cannot miss and clearly not newly done, front bumber broken, inside of the car worn out and outside of the car extremely dirty. The car was in such a state that when I reported all my observation the guy basically ticked everywhere on the contract car Schematics. Also the car was very dirty (I also pointed it out and it got noticed on the contract) which I m glad I did as they charge you 180€ if it S return dirty... Last but not least, the car mileage on the contract was showing 38,000 kms but in reality had more than 41,000kms. Again as it is limited daily mileage had I not checked I would have faced an hefty penalty. Overall not satisfied and very very poor rental company, trying to rob customers from their money by any means "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Excellent value for money. But damage not pre-marked on car docs, had to inspect and report it at pickup. "
" Good staff. Excellent value for money. But pre-existing damage not pre-marked on car docs, had to inspect car ourselves and report it to staff at pickup. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" was travelling alone & problems caused time delay & unnecessary anxiety. Interrent staff were however polite & helpful & having rented from them & now wiser would now feel confident to rent from them again "
" 1. vehicle pick up point was not at Lyon airport as stated which was my reason for choosing the company - had to wait 10 mins & take bus as with other car hire companies 2. vehicle booked was smallest available but was given Jeep which was declined & replaced with a Twingo 3. existing body damage pointed out by staff member which was good 3. Fuel tank should have been full but was only showing half full - luckily noticed before driving away & was told to bring it back half full which was difficult to judge and they gained about 7 litres on return 4. just got on to motorway after pick up & a warning light came on the dashboard. Later found from French car handbook was low tyre pressure. Bar all round should have been 250. Tyre pressure differed on all 4 tyres from 130 - 209 so obviously pressure had not been checked for some time. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" I was not able to get assistance from auto europe when I encountered problems with the condition of the car. I was expecting to be given the email of interent . Also I found confusing the fact the i had taken some extra insurance with auto europe which was not passed onto interent More transparency would be appreciated Please do not pass on the comments to interent until I have been fully refunded the deposit which was around 800/900Euros. I want this review to be anonymous "
" HI Some damage were not on the contract I had to inspect the vehicle in the dark with my phone light at a late hour and return to the booth inside the airport to show them the pictures of the damage The guy was not very clear in his explanations The deposit was taken from my card and I have not been refunded yet The whole weekend I wondered if my comments on the condition of the car had beef indeed added to the file. I found the experience not a pleasant one "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" As always - best prices, great service "
" No issues. Car good quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3 above. "
" The car which I had booked was a petrol Peugeot 3008 or similar etc. Unsurprisingly I was told that this car was not available and was offered a diesel Citroen C4 Picasso. They then demanded a supplement of 17.50 Euros which they insisted was a 'diesel tax'. I later found out from reading Interrent's terms and conditions that the 2.50Euro daily charge is not a tax and only applies if a diesel is specifcally requested in advance and reserved. That was not the case and I should not have been charged a supplement when they were unable to provide the type of car booked. I request that this extra charge is refunded accordingly. They also blocked 147 Euros on my credit card for fuel. This is the first time a rental company has sought to do this in addition to the normal caution for damage. As it happens the tank was not quite full when I collected the car but I did not wish to return to the desk and delay our leaving the airport any longer. I returned the car with a completely full tank. They did confirm verbally on return of the car that no further charge was due, but I am concerned about online reports of various retrospective charges being made by Goldcar even when cars were returned with full tanks. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" With Autoeuropa no problem. With inter rent as above "
" Didn't like the hard sell of extra insurance cover and them stating our cover was with Autoeuropa and not with them i.e. Inter rent. They didn't want to take no for an answer!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good "
" Efficient friendly staff. Car was in good condition apart from a mark on the windscreen left from a sticker. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" My flight was cancelled & I had to travel 24hrs later. I was told I had to make a new reservation. I am still waiting for a credit fore the original reservation. This is a poor process. My original reservation could have easily been amended, flight delays / cancellations happen regularly and rebooking is not the solution. So now I am waiting for a refund of the original booking of £83.23 and a refund of incorrect fees from Goldcar of EUR177.84 all through no fault of my own. This can only be classifed as very very poor. "
" Actually Goldcar. Took 1 hr at pickup desk & another 1/2hr waiting for the car in the car park as it was not there. This is longer than the flight itself took! Hard sell on insurance at the pick up desk, even though I explained that I have an excess policy. There was an error with the km at pickup on the rental agreement. Although the Goldcar operator manually amended the contract & promised to amend it on the system my credit card was debited with EUR177.84 on return which I assume is for this reason although I have received no information on the charge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Cheap and a good service as well. "
" The staff releasing and returning the car were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Don't understand what you mean by this section but this is the first time I have had such an experience after booking with Autoeurope. "
" Waited 1 hour to get car in spite of being 2nd in the queue. Due to some changes at Interrent, I was unable to get the small car I had requested. I booked before these changes were made and my booking was on an old system. I was given a Dacia Duster. Impossible for parking in Antibes. No smaller car was available and counter staff failed to appreciate my annoyance. I will never rent from Interrent again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" As noted above, Auto Europe have a duty to advise their Customers if a change has taken place such as: Change of Rental Company Withdrawal of Payment Option "
" Firstly, the Interrent Rental Centre at Nice Airport is best described as chaotic. Every single Customer that I witnessed being dealt with, for the hour or so II was in there, had numerous problems, including myself. My reservation had been 'lost' despite producing the email confirmation/voucher as advised by Auto Europe, therefore a 'fresh' booking had to be created to cover my rental. Second, there was confusion about whom the rental company actually was - Goldcar seemed to be the hire company according to the new paperwork I had to manually complete on Thursday. Next, despite paying for my original booking, via Auto Europe, with my American Express Card as was advised by the rental centre staff that Amex was no longer accepted by Interrent - effective start of October. Luckily I had brought my Mastercard out with me, which I usually leave at home, and was able to use that for the rental deposit. (note: the deposit receipt was in the name of Goldcar...). I should have been advised of this change before I left the UK. After spending almost 30 minutes with the agent, I finally received my contract and keys, however unlike any other rental experience with Interrent (of which I have made around a dozen in the past two years) I was then expected to prepare the vehicle condition report myself, marking all damage (of which there was a great deal) on a form, then returning to the rental centre to have a duplicate made and countersigned. As noted, the car was in a terrible condition. I accept that at the end of a summer season, vehicles can have some damage however this car was not only scuffed, scratched and dented, it was filthy (it had not been cleaned following it's previous rental). All in all, this was an awful experience with Interrent - adding together all of the problems means I will not use them again as the potential costs-savings of such a low-cost provider is outweighed by such poor service. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Misleading "
" I had paid extra for zero excess,but when I was at the counter I was told I would have to pay another 99.95€ for this and had to take the vehicle with a €300 excess. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Why on ae web you offer go exceed tge cover if it doesnt count and anywsy customer has to buy an insurance "
" I was prepared go pay €800 deposit as was said on my voucher. But surprisingly the girl at the counter asked me to pay €4000 !!! How come ppl going on holiday and rent economic car can afford to pay €4000? I could get the answer for what i should pay it so I had no choice to pay expensive insurance €84( for two days!) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very efficient. "
" Second time I've used you. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I don't blame auto europe. we went with the cheapest option and got what we paid for. I would however suggest that you take inter rent and Goldcar off your search engine!!! "
" We arrived late for collection and the car I had paid for had gone! An upgrade was available at a cost. They could not accept debit cards for their extortionate deposit (900 euros) so we had to pay even more for full insurance. I paid at least 4x the amount I'd already paid. I arrived with my family (2 kids and mother in law) and no other rental companies had vehicles available so had no choice but to go with what they offered! The car had not been cleaned inside and had a coke can in the back and cigarette butt in the rear door handle. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" This was not the service I expected. We waited 1hour and 20min to get the car due to some system issue. The car we eventually got was not clean, had very little petrol and was not the car we were suppose to have. With 2 small children this was a nightmare and I would not book again. "
" This was not the service I expected. We waited 1hour and 20min to get the car due to some system issue. The car we eventually got was not clean, had very little petrol and was not the car we were suppose to have. With 2 small children this was a nightmare and I would not book again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" I use Auto Europe all the time but I am suspicious of the star system given to the rental companies. Internet is a shocker! "
" The counter staff are extremely rude & incredibly slow. I will never use them again no matter how cheap tbey may be. I am not sure how they get so many stars on your site as all the internet comments mirror ours. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" clarification on insurance excess policy and which organisation is responsible if a claim is made would be valuable. thank you "
" Process very smooth and efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" When we got to the front of the queue, we discovered that the rental terms that I believed I had bought had been changed - the way the insurance is described is borderline fraudulent. After queueing for so long and with so many people waiting, it is not possible to properly challenge anything or get to the bottom of why it was mis-sold. I called interrent and was told that customer services was only contactable by email. The email bounced back. I felt for the staff because they were having to deal with angry people in awful circumstances. I have no complaints with them personally. It is the worst consumer experience I have had in a long while, I would actively go out of my way to discourage anyone from hiring a car through autoeurope or interrent again. "
" When we arrived at the office, there was a queue of around sixty people ahead of us. The car was booked for 10am and we eventually drove off around 1pm. It is inexcusable to have to wait that long. We had a three year old with us - there are no amenities and little shade. Hire more staff. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were nearly an hour picking our car up - the computers seemed to be really slow. All other parts of the journey are streamlined - why is it that when we ever get to the car rental desk it takes so long?? (this time twice as long) "
" We were nearly an hour picking our car up - the computers seemed to be really slow. All other parts of the journey are streamlined - why is it that when we ever get to the car rental desk it takes so long?? (this time twice as long) "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poorest pickup efficiency we have ever experienced, in many years of hiring cars abroad. As a result we were too late to buy any food or drink that evening. Not the fault of AutoEurope, but of Goldcar. "
" Interrent was recently taken over by Goldcar, and the pickup process was a complete shambles, taking nearly an hour. Also, if we had known it was Goldcar, we would not have touched them with a bargepole, as last time we used Goldcar (at Faro) we were scammed for 400€ for pre-existing microscopic damage to the windscreen. (I reported this at the time.) "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would go direct with a well known company instead. "
" Car had low tyre pressures, noticed one tyre had two nails in it. No windscreen fluid. Also since returning I have been over charged by 128euros. Long wait and staff not interested in making sure car is checked before hiring. Poor car hire company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Never, never in Marseiile airport by Interrent/Goldcar "
" Unclean car; empty window washer tank; missing first aid kit etc "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" booking with auto europe is easy but I don't understand how come we can still book with Interrent as they don't exist anymore "
" no car available Had to rent a car for a day at another rental company and come back the next day to pickup the car I booked with Interrent "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" FRUSTRATING AS WE LOST NEARLY THE WHOLE AFTERNOON AWAITING A CAR "
" WE WAITED 2 .5 HOURS TO COLLECT THE CAR AND ONLY GOT IT THEN WHEN WE PAID AN EXTRA 10 EUROS FOR EXPRESS SERVICE. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" All fine and car very nice "
" Everything fine but made nervous when did not take insurance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auroeurope is great, inter-rent not so "
" Hard sell at booking in desk. Tried to sell me an upgrade, full insurance, displayed and made me sign a costs chart for all sorts of damage, and cleaning charges, all of which I declined. Makes the checking in process very long, 4 customers waiting, took me 40 mind to get car, even with two staff members issing contacts. Returned car 5 days early, due requirementto return to UK. Checking car back in was interesting, almost a forensic search for damage! Emailed a copy of contract to me, in some weird middle East script! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Usually good but this time very poor when returning the vehicle "
" Very hard to find the drop off area . One lady member of staff was not very helpful . Never had problems renting elsewhere only Nice. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" If this is how you treat a long term customer, who books with you every month, then do not be surprised if you do not receive any future custom or recommendation from me or my business partners. "
" My flight was delayed, you cancelled by booking, registered me as a no show, and no car available. You had my flight details, but have not refunded my money. I have used you for 10 years, but will not use you again.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The rental location is hidden miles and miles away and there are not enough signs for it at Nice airport. "
" No warning given of need to vacuum clean car before returning. I have never heard of this kind of charge before! I will not use Auto Europe again for this reason. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Aa "
" Interrent at Paris are a shambles, cars without keys and keys without cars, my car was dirty inside and out + it took around 45 minutes to actually get a car and leave!! "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe as brokers are fine and I will use them again. "
" InterRent were fine but they appear to have merged with Gold Car. On 3rd October a warning light on the vehicle indicated low brake fluid and visual inspection revealed it was very low indeed. The car had only done 5-6000 km and as I was in the vicinity called at the rental desk at Toulouse airport to rectify the problem. There I found InterRent had merged with Gold Car. The Gold Car agent was less than helpful and suggested that it was my fault and my responsibility to top up the fluid as required indicating I had used it after only a handful of miles...! I told him that there was obviously a fault or that the car had not been properly checked before rental commenced and that I required a change. He initially refused until I insisted pointing out it was a matter of safety when he sort advice from a higher authority and a change was effected swiftly and efficiently. I've had poor experiences with Gold Car desk agents in the past and I'm sorry to see InterRent merge with them. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Not a lot to say really. No-one checked the car for bumps and scrapes when I collected car so I took photos of the minor scratches/dents myself. However the car was inspected by your staff on its return "
" Was not aware that the office was now situated within the airport. Went to collection point first and then had to go back into airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very good "
" No complaints "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" The car was a bit battered! With a few dents etc. however, its a great price point and beats the rest of the car hire companies in Bordeaux by a mile! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I've had good experiences before but this one wasn't so good. I booked an economy car and specified in wanted to cross the border to Spain in my booking. I was given a car in would consider to be a mini car and had to pay extra to be able to take it to Spain. "
" I booked a Fiat panto in the economy car category and was given a Fiat panda which I would consider to be in the mini category. The car was dirty and had a big dent in the boot. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Auto Europe seem very efficient BUT NOT Interrent "
" I have been charged an additional 50 euro by Interrent but do not know why. There was no damage to car as confirmed at drop off. Still awaiting response!!!! "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above. Very unhappy. "
" The staff on pickup seemed overwhelmed, with queues (including me) waiting 30 minutes or more to complete paperwork. So more staff needed - or an automated system. Additionally, the office us very difficult to find. Returning the vehicle was also very frustrating. As no direction was given in the paperwork, I naturally entered P6 via the public entrance and found that I could not get to level 3. It took almost an hour to return the card. Ridiculous. Clear written instructions and a pass card should have been issued. Almost missed my flight. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Overall, we are likely to use Internet again, now we know where the desk is ;-) The counter employee was great and helped me feel better about the experience after the confusion on location, mentioned above. I have used other providers through AutoEurope and this was my best experience so far - will use again. "
" The counter employee who helped us with our rental was great. Really efficient at his work, nice and genuine and created conversation with us; he was excellent. I would recommend better explanation of where to go with reservations - the paperwork stated 'Desk in Terminal 2D' but there is no desk there, we looked and asked. It seems the desk is the rental pick up / drop off office between 2D and (I think) 2C - this should be much clearer as all other companies have a desk in the tunnel connection but not Interrent, so we checked in 2D as stated on the paperwork It's not that clear. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Easy to book Would book again if prices are right "
" Collection of car takes too long More staff required Waited 1 hour outside in 26 degree heat Not the best way to start a holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great service all round, thanks! "
" Great service all round, thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience and would recommend taking out excess insurance. A bit difficult to find return location at Nice Airport as interrent at P6 Terminal 2 but not at main car rental return. Signage at airport vehicle entrance mainly points you to other main car rental firms at Terminal 2. "
" Friendly and informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Although I had read some worrying comments about over-charging from the Toulouse Airport site, we had no problems, the bodywork was a bit dusty with the odd dirty mark but very clean inside. The only slightly annoying bit was there was no-one on duty in the car park for the drop off, so had to take keys to the office, so any post drop off damage caused by someone else is going to show up as my fault. Fingers crossed! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Very good price. "
" No problems with the car or staff, but there were only two them dealing with seven customers, and the waiting time was unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Web crawler is ok "
" Sorry guys..twice now I've had to wait almost an hour in a queue to collect my car.You won't get repeat business like that. I won't be coming back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" It was fine "
" It took quite a while to collect the car. The interrent lots were furthest away from the terminal. Other than that all good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" The warning light was a concern until I looked up on the internet to find the cause. I think the car should have been checked better before renting out. "
" The car was clean inside but not outside, it was splattered with insects and the windscreen washer was not filled up. There was a yellow warning light on the dash from the start which was caused by a blown brake light bulb although the display did not say what the fault was. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Incorrect pick up information on the auto europe voucher. Queued up at the europecar desk as instructed, then sent to interrent desk to join that queue "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" auto Europe have dealt with them before and never any problem , it was because the booking was with internet and auto Europe referred us to them to pick up car and return.it was not well sign posted I would not choose a car by internet again. although I would use auto Europe "
" found it really difficult to find both the pick and drop off point not well sign posted "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Very good choice of rates "
" the office is a little difficult to find. there was no warning that the office is not in the same place as the other car hire offices. There was an internet connection problem at the office when we were picking up the car. This delayed us for about 30 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not a good service at all ..sorry maybe it's why it's cheap ? "
" Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
" Overall value for money would use the company again "
" The vehicle was dirty on outside .not sure if this is due to the hot summer and Paris has water restrictions. More counter staff would have been good on arrival one person handling customers is not enough when busy. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Not sure what you mean by this question ?? "
" Very rude counter staff at Marceilles Airport. Car was dirty on pick up. There was no water solution in windscreen container under the bonnet had to buy some at a service station. There was no reference in your rules that the car had to be washed before return. No reference to a limit of kilometres to be driven each day. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Site is very easy to use and I took advantage of the zero excess policy which was provided by the company and therefore part of the rental hire. Still very expensive though. As a price comparison site easy to use and understand particularly as regards costs. "
" No complaints and no praise. Hired a car with minimum fuss. The drop off can become stressful as they don't have enough spaces to leave the car in and they share with Goldcars and this causes for customers and staff unnecessary stress. Also need to factor in the time for this and I have rented twice from them in the last 4 months and both drop offs were stressful in having to find somewhere to park and then find an employee to check in the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Auto Europe usually efficient but on another rental earlier this year did not try very hard to resolve disputed extras charged by Budget. In the end I had to spend 30 mins on this visit to get the refund personally. "
" Staff friendly on pick up but system down so took 50 mins. Car was old with many dents / scratches and not washed outside. Drop off was slow as only one guy working "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Fine. Except for using interrent "
" Paid for upgrade to fiat punto or similar. Got fiat panda. Told that was the same as punto. Car filthy. Huge queues. Rude staff. Never again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Easy to use website but some info on the booking document such as location of car pick up point inaccurate "
" Hard to find, do NOThave a counter in the airport car rental hall, are utside in the car park. Damaged listed but not marked on paperwork, counter staff unhelpful. Return was easier but no reciept of proff car was return ed in OK condition offered or available upon request. Car was a bit tatty and high milage wich I mention becuase roadside assistance is not provided by interrent unless you pay extra I was told "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Auto Europe passed the booking to Interent. "
" The wait in the queue to be served at pick up took 35 minutes, until a second member of staff helped out the sole representative that was working. The car aerial was broken and so the radio and bluetooth didn't work. Also the cruise control activate. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" 1st time I have used this company and was well satisfied. Was expecting a Renault megan but got a Toyota Avensis estate which was lovely to drive. This was a nice surprise considering what we paid for the hire. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall quite good but could have been better. "
" Generally good but car was very dirty inside and out,which we reported at time of collection,.windscreen inside covered with scum and visibility difficult until we reached our destination and were able to clean it. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" I called Auto Europe to cancel the order with Interrent and get a refund but Auto Europe insisted to find me a similar vehicle at the same price. They found a vehicle with Dollar and told me I have to wait few minutes to half an hour but Dollar made me wait 3 hours and they said this is the waiting time agreed with Auto Europe. After 3 hours Dollar charges me 160.97€ whereas the agreed price with Auto Europe was £76.16. I have shown them the voucher but they told me this commitment is with Auto Europe not with Dollar. I called Auto Europe but nobody answered the phone. Obviously at 9pm after about 4 hours of struggle I had no choice and I accepted their offer. I am very disappointed with Auto Europe as they did not respect the contract we agreed, I consider the over cost I have paid must be refunded by Auto Europe. Not only the first car booked was not reliable but nor was the second one and on top of that the cost was about twice the agreed amount. "
" The vehicle was not available at the agreed time and they could not even tell when it would be, the agent was rude saying I do not have a contract with him I only have a contract with AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I have used Auto Europe for many years (perhaps 15) and Interrent for several years through AE. However this was not the best experience. I hope that Interrent will take note and ensure that they hand out correct schedules of condition for their cars at the start of rentals. "
" I was told at pick-up that the car had some damage and that we should check the car and take photographs of any damage that was not recorded on the rental agreement. The car had quite a serious dent on the front wing that was not recorded. We did as instructed and took photographs of this dent and the other damage. Upon returning the car (with no damage caused by us) we were told by the attendant that the dent was not recorded on the rental agreement and that we would therefore have to discuss the damage back at the counter inside the airport. This created some stress for us, since we had had a long drive and we had a flight to catch - we did not have the time or energy to start arguing with Interrent about damage that we had not caused. We explained what we had been told when we picked the car up and showed the attendant the photograph that we had taken and he agreed after some further discussion that we had not caused the damage. However we felt that it should have been Interrent's responsibility to issue a correct schedule of condition for the car at the start of the agreement, rather than leaving the onus on us to prove that the damage on the car was already there at the start of the rental period. Of course we would ideally have pointed out the incorrect detailing of the damage to Interrent at the start of the rental, but it is a long walk from the counter to the place where the cars are parked and there were no attendants to talk to in the car - therefore reporting the damage at the start of the rental period would have been a time-consuming operation as it would have involved returning to the counter and (presumably) waiting for Interrent to find somebody who could accompany us to the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Totally unhappy about the experience really. Only positive was a relatively low cost - but could have got a similar price elsewhere with an alternate company. "
" The signage from the arrivals area to find the office was difficult - although in the instructions where the location was, there could have been more signage / information on where to find the desk. One person was working on the desk, we were lucky as we got there first but there must have been about 5/6 groups waiting to get their vehicles. The staff member tried to sell me a product to "clean the vehicle" on return for 7 Euro - so that it comes back how we get it - HOWEVER, the condition of the vehicle was awful. We were told there was one mark on the documentation for the exterior condition of the car BUT the condition was much worse and if we hadn't checked it then on drop off there could have been problems (but even the staff member said - just the one mark - and was fine). The car was dirty (not washed) and the interior had marks on the upholstery and sticky marks where the handbrake / drinks holder was. I was really disappointed on the car - it was for my wife 40th birthday (we requested a medium car and ended up with the Fiat 500L) "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" It's fair enough to be billed for damaging the car, but I could have done with better customer service when I needed to make my excess claim with my insurer. So far, they have failed to accept the bill provided by Interrent. "
" The information provided for drop off is wrong. Accessing the rental site at the top of a multi-story car park is difficult, with ramps being extremely narrow. I scratched the car on return because I had to go around the airport three times to find the right entrance for drop-off. I've been provided with a summary bill, but my excess insurance requires an official report (with pics preferebly) and a bill from the repair company outlining the work and costs exactly. Europcar customer service promised to reply to an email request for this within 14 days and have failed to do so. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" very efficient, good website, consistent best value "
" I have used them a few times without any problems, I understand that there is lots of negative feedback about them, but I do not understand this as they always have been very correct to me in our dealings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" . "
" Pick up was slow - insufficient staff on desk Car initially offered was smaller than ordered Had to wait further for car of correct size Car had not been prepared - dirty on outside, no windscreen washer fluid to wash the filthy windscreen On return, no staff on desk at 09:00 but dropped off keys at Europe Car without inspection or acknowledgement "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Good and easy booking "
" The Office is now in the airport terminal ...they change all the time and soon will work with Gold car.. to my dislike!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" No hassle, quick booking and easy to use. "
" Very slow counter service. Taking almost 30mins to process each customer. Tried to sell extra insurance claiming it provided extra coverage for which it didn't. Car wasn't 100% clean. Overall it did the job though, probably fair for the money that you pay. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Very easy to book online. Very good price. I will use Autoeurope again. "
" The man at the counter was very friendly and helpful. Very quick service, no queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" A great car. Almost brand new and well looked after "
" I like this subsidiary of Europcar as it is less expensive and the restrictions/obligations on the use of the car are very sensible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have used Auto Europe for years with no issues. The issue above was Interrent and could well have been an inadvertent error by busy and inexperienced staff. "
" The issue we had is we booked and paid for a Fiat Punto or equivalent. Told at desk that car was to be Fiat Punto and given Fiat key. Walked the significant distance, in Toulouse, to car pick-up to find cat was a Fiat Panda. Car was a well used example with poor damping and gearbox, definitely feel this was a poor deal and will revert back to europcar for future hires. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" See above. "
" The staff had waited until we arrived to pick up the car after 10pm. There was some hassle about extra insurance from the young man who dealt with us when we picked up the car. he insisted that our annual excess insurance cover would not be sufficient and charged 7 euros for cleaning at the end of the hire. The drop off on the way back was very smooth and efficient and we were thanked for bringing the car back so clean! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have no problems with Aut Europe. "
" I was surprised and irritated that when I picked up the car, I was advised that I would have to pay a €7 cleaning fee, the alternative being to bring the car back completely cleaned, or face a €14 charge on return. This was not mentioned on the voucher supplied by yourselves. I refused to pay the €7 euros, and when I returned the car, was initially advised that I would be charged the €14 for cleaning. When I said that I wished to take photos of the interior and exterior to prove that the car was brought back in a reasonably clean condition (that other hire companies would accept without any additional charges) the agent agreed not to charge for the cleaning. I think such charges should be made clear at the time of booking, as obviously it may affect which company you choose. I will avoid Interrent in the future. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" Auto Europe always a great service. Use them every year "
" Helpful and knowledgeable staff on collection and drop off. Car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really bad! "
" When we arrived to pick up car. Interhire was closed and we must back next day pick up car.. no ones answer the phone at all. Car station was in different "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Always happy with your service "
" First time I've been charged for cleaning at the check in desk Is this usual for inter rent - is it another way of making money? Not happy with this! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall and apart from the fuel issue, I was happy. "
" Great customer service - no hard sell on any extras which I found quite unique and a very pleasant thumbs up! Only down side was that I filled the car up full the day of drop off but for the return 2 hour journey, I was charged a fuel penalty which came to about £36 ish. Disappointed with that as there wasn't a petrol station within the vicinity of Toulouse airport. If it hadn't been for that, I would highly recommend Inter Rent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I found the staff abrupt verging on rude, happy to tell you that the insurance I bought was worthless and that I couldn't cancel GPS as I had asked for it, even though the 84euro fee wasn't made clear at the time. "
" When booking online I purchased best insurance deal only to be told on arrival what a bad deal it was. I was offered GPS but didn't expect to pay £80 at pick up for a weeks worth. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As InterRent above - not sure where the issue lies "
" At the time of booking I paid for excess insurance. However, at the Toulouse Airport InterRent counter I was informed that the excess insurance I had purchased would not cover me for minor damage, only for damage caused by a crash or theft. If I wanted zero excess for scratches, broken wing mirrors etc. then I would need to buy additional cover at a cost of €161 for the week. This situation was a surprise to me. Whenever I have purchased excess insurance in the past it has been comprehensive and I could not see any small print on my documentation to suggest that the cover I had purchased via the Auto Europe website was any different. If the excess insurance does not cover minor damage then I think this should be stated at the time of booking and clearly on the voucher. I was also surprised to be asked to pay an additional €35 for breakdown cover for the one-week hire. Is it not usually the car hire company's responsibility to maintain the mechanical soundness of the vehicle? This was a poor way to start my rental experience. I was left wondering if InterRent was trying to hoodwink me into paying additional charges that I did not need to, or if Auto Europe was not being transparent about these charges in order to secure my booking in the first place. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Good website for finding competitive prices. Excess cover for a short hire was reasonable but the differences between three insurance levels / three prices is not clear. "
" Only two people ahead of me but serving them took over 20 minutes. Everything else was good. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" None to add "
" Generally good. Car was dirty with one small dent (already noted). Took a long time to book in for car as only one staff member on duty. Took a long time to clear my deposit from Credit Card - still not happened "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Not the newest, or cleanest cars, but if that's not an issue for you, service is good and generally among the best value at the airport. "
" Much improved at Toulouse. Desk in terminal instead of carpark, and no long wait this time. The car wasn't very clean, but the requirement to return it clean has been dropped as well. Return was straightforward. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Gave the wrong impression of an all inclusive price "
" Charged extra at pick up for GPS. This was not made clear at booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall ok the car had a large scrape on the front bumper and whilst noted on the car details it gave a poor impression of the quality of cars being hired I would not have expected a car in this condition to have been sent out like this but accept it was only cosmetic and it was identified "
" The pick up point whilst at the airport is not where all the other car hire companies are based and the car hire info does not tell you where to go. Your hire details should include directions as to where you need to collect car from "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very good Service and lovely car. Staff were experienced and helpful. "
" Fantastic value for money and customer service. Only problem being that we had problems finding the way back!! More guidance needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues with AutoEurope as a booking platform. "
" Unexpected/unexplained charges sent following drop off (approx. GBP 50). Difficult website to raise queries on. Will not be recommending. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Efficient service "
" The staff were very helpful and efficient. The car was very dirty on the outside so difficult to see any scratches on the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very easy and informative. Have already recommended. Still find difficulty with what insurance you get, for example last year I hired a car from Sixt through yourselves. Took the standard insurance option. Found out later after contacting their head office that I would have to pay for a new car if I wrote it off and was my fault. Frightening! "
" Car was dirty outside but clean inside. Had to queue for over an hour to pick it up, but fantastic value "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" As above, all good. "
" This rental was all positive, I have nothing negative to say! I didn't do big mileage or have much luggage so the small car was perfect for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally ok "
" The office closed at 10pm. Our flight was due to arrive at 9pm but was over 30 minutes late. I had to run to find the rental company's office some way from the terminal, leaving the family in baggage reclaim! It wasn't straight forward. I got there 5 minutes before closing time. The staff member was ok but in a rush to close and declined to inspect the vehicle with me. I was uncomfortable with this. I had to inspect it myself the next morning and phone in with the additional pre-existing damage I noticed. On return, I went into the wrong section of the multi-storey and couldn't get out without paying. I had to leave the vehicle our go to the office. The staff memeber was very helpful and we got things sorted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Stopped using them last year after it took 2.5 hours to queue for my car. Now better located and seem to have more staff. Will use again. "
" Car was white and not very clean, but it didn't have the usual array of dents and so I took it. Great value if you have your own excess insurance. Great that you no longer have to queue outside in the rain! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" It was so incredibly difficult to find the desk. The instructions on the documentation was wrong. We were told to find the Europcar desk but that is incorrect. After eventually finding the correct desk (Interrent) it took nearly an hour to get the car keys. "
" We were told the car had to be returned completely clean inside and out but when we picked the car up it was absolutely filthy inside and out, covered in dents and dirty marks. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Same as above: Overall good experience however I'm still waiting for my deposit funds to be released back to my bank account. It's been over 2 weeks now. Please can you remove the hold off my account?? "
" Overall good experience however I'm still waiting for my deposit funds to be released back to my bank account. It's been over 2 weeks now. Please can you remove the hold off my account?? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" DO NOT EVER USE THIS COMPANY THEY ARE A DISGRACE AS A CAR HIRE. NOTE THE CAVEATE OF 'NEEDS TO BE CLEAN' ON DROP OFF THIS SHOULD READ NEEDS TO VALETED. 154EURO CHARGE FOR CLEANING. "
" The most awful customer service I have ever experienced in my life regarding car hire. Floor matS removed so that the company then charge 154 Euros to so called clean the car. It was clean and I spent half an hour in 34 degree sun having eventually found the drop off, on my hands and knees with my wife picking up the individual grains of dust and grit with a damp flannel and fingers having been told it was unclean. This car was clean and the only way it would be cleaner is with a full valet. Being told it must be clean on pick up wasn't specified as needing to be valeted. Rude and inconsiderate staff on drop off and just the most disgusting experience with others, arguing similarly on drop off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Very good , well priced and would recommend to all "
" Very good , well priced and would recommend to all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Helped me find a cheap deal "
" Long wait at the desk to collect but otherwise a good experience. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very poor "
" To start with the office was not easy to find, when we did find it after asking serval airport staff members it appeared to be close as staff members had all the doors closed and very few lights on. We were just about to leave when somebody opened the doors. We were then presurised it to taking an extra insurance which we were led to believe was complusary. When seeing the car in day light the next day it was very dirty, surprising when we were told we would be charged if we di not return it clean. Further issues when dropping the car back as we were not told that we had to use the staff exterance to the car park or were given the code. We ended up having to pay to get out of the main car and go in search of assisitance. There was then a long que at the drop off point. It ended up taking an hour to drop the car back. We have hired many cars from Nice airport and never had such a bad experience. We will be seeking advise to see if we are entitled to get the insurance money back. We are now lead to believe that is was not complusary. At the time we had no choice but to pay it as it was late and we had no other way of getting to our apartment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Apart from confusion at tme of collection all excellent - thank you "
" Very easy but on collection it was not clear where to pick up the car. There was not a counter with all the other hirers and I thought that perhaps it was part of the EuroCar group. I wasted 30 minutes queuing at the EuroCar desk! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" negative experiece "
" they try to sell you stuf over and avobe what you paid, rescue services, the car could not be taken to Italy or Monaco, never using it again. Scaremongering "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 3
" Fast and easy hire / vehicle return with great value for money! "
" Fast and easy hire / vehicle return with great value for money! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good, pleasant service not trying to force you to buy extras like Goldcar who I would NEVER use again! "
" The whole process was very quick and painless. The car was quite dirty when I picked in up or I would have given all 10s! But I realise there is a quick turnaround at the time of year. The pick-up point needs better signage as it is completely hidden behind Firefly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" This rental has fallen below expected and received standard from previous Autoeurope rentals in other locations. "
" -There was only 1 staff at collection therefore a long wait (nearly 1 hour) to collect the car; the car has not been washed nor the interior cleaned; fuel was just above midpoint and difficult to gauge how to return with the same amount, ++ Staff at desk was very polite and efficient, checked us out very quickly; car return was also quick. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Wonderful "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Likely to yours your again "
" Rental car was ok "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" No comments. "
" Staff were polite, friendly and efficient throughout. No waiting times and we were off on the road pretty quickly. The only thing we had a problem with is that the car was quite dirty both inside and out. When I pay for a car for a few days, I expect to pick it up in immaculate condition. However, it was obvious that the car had not been cleaned after the previous users. I didn't say anything at the time as we were keen to get to our accommodation and didn't want to hang around a the airport waiting for a clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" not happy "
" over in france i had to pay extra money for up grade that i did not want "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Go with another company! "
" Hidden costs - Sat Nav (previously paid for / included in the booking), breakdown cover, cleaning... ended up costing us double what we paid. Car was FILTHY!!! Smelt of cigarettes, ash all over the dashboard etc. Scratches and dents all over the car, despite them saying when handing the keys over that the only damage was to the rear number! TAKE PHOTOS AND A VIDEO BEFORE DRIVING AWAY!!!! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" At one point in the booking process having selected my car I was then offered an upgrade to a better one for about one euro a day. Bargain I thought. However later I then realised that the offer had changed the zero excess to about 1000 euro excess without clear indication at the offer point. This kind of thing did not inspire confidence however we persevered with the car rental. "
" The information regarding where to take the car at Toulouse airport was not clear. We were asked to take the car to Car Park 2, however there were several barriers adjacent to one another labelled Car Park 2 only one of which would provide clear access to the relevant area to return the car. We repeated the entry to the car park more than once because we did not go to the exact barrier. We had to pay 3 euros and then had to phone for assistance. The car return process took us about 45 minutes. Luckily we allowed plenty of time at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" only thing bad was the wait to be seen by the very helpful staff at the desk "
" very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Pick up and drop off very efficient due to us having the comprehensive insurance. What I will feed back is why does an extra charge need to be applied for cleaning of the car if you are fully insured? We paid the 7 euros to take care of the cleaning. I have now been billed another 14 euros for the cleaning of the car aswell! I was not told about this up front when collecting the car and to just receive this on the bill after drop off is poor service. I am happy to pay for the 7 euros as agreed up front but I want the 14 euros refunded. Other than this unusual way of doing things, your service was good. Tom "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used autoeurope for past 5 years and not had an issue with them. The issue is with the suppliers. "
" There was damage which was not recorded so I had spend 30mins identifying the damage. Then the radio was asking for a code so in the end they changed the vehicle. Overall I spent over an hour just to collect a vehicle. Also no breakdown cover is provided. Will not use them again. Prefer to use Alamo or enterprise like I always have. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Auto Europe is fine they did their job, The problems always rise with the Var rental Company particularly regarding Excess insurance * always trying to make customer pay extra for adds on. Like navigator which is available on all mobiles. "
" Counter Staff was insistence about Extra Insurance from Interrent &applying scaring tactics. All that despite telling her that I am already covetedfor Excess relate etc.. She was right down unfriendly. The other 3 annoyance points Were: 1) Petrol tank not full when picked the car. 2) Travelling to Monaco extra cost &charged daily even if you plan to go only once. 3) The car was not clean inside&outside, I had to tack loads of photos. Overall very bad experience with Interrent For sure never rent from them again even if they are cheaper. Wafik "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The actual booking was easy enough, just the condition of the car was poor. "
" The car was in very poor condition, lots of scrapes and dinges. We couldn't find anyone to sign off the car reporting the dinges/bumps. No spaces to park when we returned it and a long wait to get it signed off. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Terrible "
" Absolute joke of a company. Rude staff. Unprofessional. The worst car hire company I have ever dealt with. I shall never be dealing with your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Cancelled the booking "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" They did tell about the out of hours drop off box "
" The cost of topping very over the top "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Terrible "
" I never got the car with a full tank of petrol so didn't return it with a full tank and am now being charged. I told the person ate the desk this and they said it was fine "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good apart from initial misleading information at the start of rental period "
" The staff tried to sell me an unnecessary package although I have already paid for zero exess. They cunningly tried to misinform me about my rental condition . Luckily and thanks to auto europ customer service staff on the phone, I have avoided extra payment at the counter on my first day. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I cannot comment on Auto Europe as I rented from Inter rent. "
" It took nearly an hour to collect the rental car when I arrived at Bordeaux airport. There was only one person, and she was very efficient, but it took a long time for the queue to move. My rental car was dusty and dirty on the outside. I was told to take photos of any scratches or dents which were not marked on the paper - which I did as there were more. But due to the dustiness it was hard to see what was underneath. This all took time, and made me 1.30hrs late for my meeting. I would not rent from your company again due to these problems. Collection has to be a lot faster and the car has to be clean with the correct amount of dents/ scratches marked. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Overall, not great value for money. "
" Car wasn't clean and had no wiper fluid in it. There were numerous scratches on the car that had not initially been accounted for when we picked the car up and the tyre pressure warning light was on for the duration of the rental. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Car and overall experience was fine, but being given a £20 fuel penalty for being just slightly below the 'full' amount is mean-spirited and pathetic. I filled up an hour before arriving at the drop-off point and I don't remember seeing any other stations on the way in. I don't know what you expect people to do? For the price of covering a £5 fuel 'deficit', you've lost a customer and I'll be getting on social media to warn others of your mean treatment of 'valued customers'. I don't feel very 'valued'. "
" Car and overall experience was fine, but being given a £20 fuel penalty for being just slightly below the 'full' amount is mean-spirited and pathetic. I filled up an hour before arriving at the drop-off point and I don't remember seeing any other stations on the way in. I don't know what you expect people to do? For the price of covering a £5 fuel 'deficit', you've lost a customer and I'll be getting on social media to warn others of your mean treatment of 'valued customers'. I don't feel very 'valued'. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" best prices - always "
" friendly - no queue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AE always gives me the best prices and are very easy to deal with. I would however love to not have to go through the whole upselling at the desk of extra insurance etc etc giving this as an option on the form instead would be great. I carry my own insurance and don't need the endless additional debates at the desk. "
" All great in the main, but they need more signage to the hire counter. preferably a large one near the main car hire counter and then someone should walk the route to P6 to see where else they are needed. We spent 20 mins trying to get to the right place and saw plenty of other lost souls too. Also don't rent a car as 'no damage' when there clearly is some minor damage, just easier and less stressful all round. thank you. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" overall great with good service and great price! "
" Brand new car, very fair full to full fuel policy. I got a good price to include zero excess in the height of the summer season. Would recommend. Only slight issue is the distance to walk from Terminal 2 to the InterRent station in Car Park P6 top floor of Nice Airport , which in the heat can be hard. On return, much better to drop any passengers you have and all your luggage at the terminal first, then go and return the car, so you can walk back empty handed to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall I would not recommend interrent to anyone due to the condition of the vehicle and the length of having to wait in the queue. "
" Had to wait nearly an hour at the desk to pick up keys and sign paperwork even though only 2 customers in front. Many scratches and dents around the vehicle. Vehicle wasn't that clean with dirty water smears all around vehicle. Inside of vehicle was also not very clean. Parcel shelf was broke. No screenwash was put in the vehicle which is very unacceptable. Return of vehicle was very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Happy with Auto Europe as a whole. See previous comment about Cleaning fee, this should be communicated to the customer. "
" They charged everyone an additional 7 Euros for a "Cleaning fee", this was not listed in any paper work, Also the car when collected was not clean, so there would have been no way of establishing if the car was clean when returned. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" All good "
" Helpful staff and good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very rude staff. I run a business and would never employ people like that. "
" I forgot my driving licence, which was entirely my fault as I was told by a member of staff. I managed to get it from my nephew who was coming home to Toulouse. When I called to say I now had it and could pick the car up the next day and was told by a very rude member of staff " no way we only hold the car for 3hrs and now we hire it out again to make double the money" I cannot see anything that is relevant to my situation in your terms and conditions and I cannot find a number or email address to complain. I had to hire another car which I did through another company. I would like please the opportunity to speak to a manager! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very simple service "
" Only issue was some damage to vehicle interrent had not noted on the initial forms when collecting the car. Once I had checked the car and pointed this out they signed the agreement of the damage without checking. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe needs to be more aware of the practices of this rental company as neither the cleaning fee or the failure to replace the car if accident damaged was mentioned on any paperwork "
" Car was dirty with lots of damage. Had to wait ages for the keys as the age t was so how manned and didn't have them. Extra 7 euros cleaning charge I was not aware of and car was not clean, especially the windscreen which I could barely see out of. Car was much smaller than expected and we struggled to get our luggage in it. Agent advised that if the car was o volved in an accident they would not provide a replacement or a refund for unused rental. Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Good experience, would use interrent in Nice airport again "
" Really happy with my experience with Interrent. I liked that their office was away from the main car rental building as this gets incredibly crowded. The lady at the desk who we dealt with spoke fantastic English and was very friendly. My only negative comment was that we found it hard to navigate the car park (P6 3rd floor) when returning the car. It wasn't clear how to get the drop off once on the 3rd floor and there were cars and barriers in the way so we had to drive between parked cars and go the wrong way down 1 way bits of the car park (thankfully there were no other cars about or this would have been carnage) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Helpful staff, car bodywork appearance disgraceful, compedative cost is the only reason I would use them again. "
" Plate E-176-HA Toyota Aygo has 9 damage types listed!!!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" I would appreciate if Auto Europe could investigate my above concerns and experiences. I appreciate that this is not the fault of Auto Europe but my agreement which with Auto Europe and feel they should deal with it. "
" Long queue at counter. Staff seemed very slow. Car was received in OK condition but dirty on outside making it hard to identify any defects. The car was received with 5/8 in tank even though our rental form said it was full. I informed an Interrent member of staff who told me to adjust on my sheet. I returned vehicle with 6/8 tank yet was charged a fee of £40 for not retuning full. I have tried phoning Interrent to complain but can't get through!!!! I would appreciate if Auto Europe can look into this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Inexperienced staff, with no customer care, I had to keep asking what the problem was with no updates!! Awful start to my holiday. "
" After a swift flight, I was kept waiting for more than an hour as there was an issue with the computers at interrent where payment could not be taken, trying to be sorted out by two inexperienced staff members and anyone in authority higher than them could not be contacted. Total shambles!! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Never again "
" Ripped off for petrol money "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" As before. "
" Maurine at pick up / drop off was excellent and a delight. She explained everything very well. The car was nice with very low mileage. Good value all round. The limited mileage per day should be scrapped. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Shockingly bad service in a well used airport. Use a more reputable company for a few pounds more!! "
" Awful - will never use again. We knew office closed at 10 pm. We called all evening to inform the office of our flight delay - they didn't pick up. The office had our flight number so also knew we'd be 45 mins late. 4 other families caught out - awful service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above "
" Good service and good car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As usual, the price and ease of booking was very good. "
" We had a child booster seat booked. I was told at the desk that someone in the car park would give it to me, but there was nobody there. After waiting for a while I went back to the desk and they tried to find the employee by calling him several times. I was told that there was no way to get the seat until he reappeared. They eventually got hold of him and he arrived about 10 minutes laster. The whole process meant that I was hanging around the car park for the best part of three quarters of an hour after having picked up the keys. The staff were not particularly helpful, didn't apologise for the inconvenience and made no effort to find an alternative solution to the problem beyond simply waiting until the missing staff member turned up. Would be unlikely to choose Interrent again. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" As above "
" The vehicle provided to me was externally very unclean, appeared no to have been washed in quite a while. Used the car for a week without incident. However the biggest problem was on the final morning. Upon loading the car in order to set off for the airport, the car failed to start. Fortunately I was staying with friends who had another car and a set of jump leads. We managed to start the car and drove to Bordeaux. Conscious of the fact that I needed to return the car full of fuel, I stopped at a filling station near the airport. After filling, the car failed to start again. Luckily, I was able to find another motorist with jump leads and restarted the car. We discovered that the cause of the problem appeared to be a loose battery lead. When I got to the airport rental drop off, I left the car engine running and told your staff member about the problem. He clearly didn't believe me because the first thing he did was stop the engine. Fortunately for him, when he attempted a restart, the engine fired, I can only assume that the battery terminals had expanded as they warmed up and therefore tightened the leads sufficiently to allow the engine to start. My biggest concern was his lack of interest. He had no intention of checking the battery leads even though I asked him to. I'm quite confident your next customer to use this vehicle could will run into the same issue. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" It took a very long time to do the paperwork at the desk in the airport, but otherwise it was good. "
" The car was not very clean, which we understand, as it lives outside. However, the windscreen was pretty dirty both inside and out - such that visibility was much less good than it should be. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The internet booking process was very easy and the car was good value for money. There was some damage to the car, which, as instructed by the lady at reception, was photographed and emailed to Interrent. They emailed back very quickly confirming that this had been added to my booking. The car exterior hadn't been cleaned but the interior was clean. We have also booked a hire car through Interrent when we visit Florida in October "
" The internet booking process was very easy and the car was good value for money. There was some damage to the car, which, as instructed by the lady at reception, was photographed and emailed to Interrent. They emailed back very quickly confirming that this had been added to my booking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" I would use Auto Europe again but make sure I don't go via interrent. "
" Pick-up was very very slow - we waited 40 minutes. The car itself was low-powered and felt old. It wasn't a pleasant car to drive, or to sit in for passengers. Drop-off was the only pleasant part of the experience, although it was difficult to find due to not being with all the other car hire firms at Nice airport. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Very Poor "
" The whole experience using INTERRENT was regrettably poor, particularly compared to the first class experience renting at Geneva Airport a week earlier through Dollar "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" No issues. Would definitely use this company again. "
" Whole process went smoothly with no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very happy with price and product "
" easy, quick and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was pleased with overall booking service. "
" Not the easiest of pickups,difficult to find with small child in tow.was nearly 2 hours waiting as was extreamly busy.Drop off was very quick as I had zero excess. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" I await a response. "
" I will be contacting customer services. We picked up vehicle around 11.45pm, the counter staff were uninterested and in a rush to finish their shift. We were given a car that was filthy both inside & outside. We went back into the office to ask to change & I was told abruptly no!! They came out to look over and said due to location open air car did not have to be clean outside, but did not have an answer for inside being dirty & windscreen unable to see out of. They said they would give us a free cleaning service?? When we left they drove off they immediately locked office door & drove off. When turning ignition on, hazard light came on in dash & doors highlighted that were open. Neither would go out!! Car grinded when driven & back door was not closing properly. The mileage was also near 30,000 so was not a nearly new car!! No checks were also carried out externally by staff. As late at night & no staff to contact we drive from Nice to Mandelieu la Napoule. The next morning we contacted customer services & were told we would have to take the car back, we said that we didn't feel safe to drive & having two children we were told we had to bring it back they would not pick up. Had to make the 30 min drive & wait in a 1 1/2 hr queue to change!! Although the staff on duty was a lot more attentive and understanding. I certainly would not recommend hiring from Interrent again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" good price, worked like a dream, no queue, drop off the best i've ever had. "
" good price, worked like a dream, no queue, drop off the best i've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" I was given a much bigger car than I had hired and pushed into getting an extra insurance but I already had one. I agreed to take the extra insurance as I was very tired. It ended me not going to the see as the petrol with a bigger car was far more expensive than with a small car. It spoilt my holiday. I found Interent very dishonest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed. It took over half an hour to complete the transaction "
" Vehicle exterior was very dirty . Staff member incorrectly entered credit card details and I had to contact my bank to sort things out "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Overall a very good experience "
" A very good sevice , only real issue was paperwork advised to go to europcar desk in bordeaux airport after queing for some time was advised wasnt the correct desk to pick up car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I will definitely hire car again with you guys. Everything about the experience was superb. Thanks "
" It was pleasant at the reception, everything went smoothly. When I drooped the keys the stand was closed but I could drop at the Eurocar at the Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Travel abroad frequently and always use AutoEurope "
" Good value for money but despite 3 interrent counter staff only one was serving when we got there so a bit of a wait to fill in paper work. Was then asked if I wanted to take insurance to cover my excess - standard with all car hire companies so not surprised or but was rather shocked to be asked if I wanted to take out breakdown insurance. Really? If i'm hiring a car I don't expect to be responsible for footing the bill for mechanical breakdowns! The car itself was clean but was rather beaten up - covered in scratches and dings, that doesn't bother me but it obviously takes time to check all the marks on the car with those marked on the contract (every panel had something). Best thing about this company was the returns but even then we had to wait nearly 10 mins. Obviously a budget company in every way - will pay a bit more next time for better service. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" as above "
" About 20 minutes queue in the terminal as only 1 person was working. Ordered a small car and got allocated a Peugeot 208 :-) We arrived back at 08:50 and decided to 10-15 minutes to return the car to a member of staff rather than dropping off the keys in a box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple booking arrangements "
" It was quite a trail to find the desk in the baking heat and directions not too clear for travellers unfamiliar with the airport. An additional charge made for "assistance plus" which was not pointed out at the time of collection. There was no water in the screen washer. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Seamless "
" very good but car had no screen wash when collected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" good servic - only issue was that the original voucher we received from Autoeurope said that the deposit would be £300 - when we got to the Interrent desk that was actually £900! "
" the whole experience has been soured by the drop off and subsequent fuel charge - we were given a 1/4 full tank when we picked up the vehicle and I was sure that I gave it back in that state and the the person that checked the vehicle was happy with it - however I subsequently received a €25 charge for not bring it back with the correct charge and apparently they had to put €7 of fuel to bring it up to the level - I have to say that I thought this was ridiculous and just a scam to get additional revenue. This experience would certainly make me think twice about using Internet again. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Top notch, would defo use again. "
" Very quick picking up, polite staff who spoke very good English. Car was in great condition and for the cheapest they had was just what we needed. Drop was equally as quick, aside from the confusing parking entry system I'd highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe no problems but every Hire company seems to try and catch you out "
" when I picked the car up was told that there were NO marks on the car when it was covered in them, then nobody at the pick up point would write on the paperwork regarding the marks and damage just told us to take photographs on returning the car they said all ok (waiting to see if they try anything underhand have NO faith in there business methods) "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Booking the car through Auto Europe was efficient and easy and the Dacia Duster I was given was a bigger car than I expected. "
" I have 3 negative comments 1. Despite me having Annual Car Rental Cover and paying £10 extra to Auto Europe for 2 days Reimbursement Cover the counter staff insisted they were inadequate and I should pay an extra 46 Euros for their own Interrent extra cover which I declined. 2. I had booked a car from 14:00 on 23/7/2018 but arrived early at 12:13 and was told I could have the car early if I paid an extra 10 Euros which I agreed to as long I could return it at the agreed time of 14:00 on 25/7/2018 but when I checked the contract I had to return it at 12:13 which was very inconvenient. 3. The drop off was very efficient and the Interrent representative said everything was good with the car and the 800 Euros deposit would be returned within a day or two. After 5 days I am still waiting for the 800 Euros charge to be removed from my credit card. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I have used auto Europe many times "
" I was surprised to be told there was an extra 7 euro car cleaning charge to be added to the bill. No rental company has previously charged this. It seems like a hidden extra charge as cars always get returned dirty. At collection there were scratches on car that were not on the sheet and the staff would not come out to see. I was told to take pictures and show them at car return. I did show these and I was not charged at return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" We changed our previous reservation for this rental, but we arestill awaiting a refundfor the one that was cancelled. "
" We had a problem picking up the car. Your voucher said proceed to Europcar desk, which we did, to find that the Inter Rent desk is not located there. It is in the domestic terminal at Marseille, which is very inconvenient, some distance from the Europcar office. Even if we had known where it was to begin with, it would still have been a long walk from the international terminal. The desk staff were very slow. When we did eventually get the hire arranged we found that the InterRent parking spaces were at the far end of the parking lot, so we had to walk about another 500m. InterRent charge extra for breakdown cover and for cleaning, which are really unavoidable and should be included in the basic rental charge. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Good and easy experience. "
" Good services and easy transactions "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" 1st class "
" Great deal. Good service all round. No hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Slightly dislocated from Terminal 2 but worth the walk ! "
" Very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent value and quick service "
" Excellent value and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ordered a Renault Megane or similar......but got a Peugeot 208 which is a size down, an equivalent car would have been a Peugeot 308 "
" Ordered a Renault Megane or similar......but got a Peugeot 208 which is a size down, an equivalent car would have been a Peugeot 308 "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" See above. And when I came back to the airport to drop the car of the docket I had said go to P2, which I did. There were 4 P2 lanes with no instructions. I went up to a barrier and took a ticket to get in and then found myself forced to go up a ramp into a multi level car park. I got to the 2nd floor and realised I had to come back down again. Thankfully at least the ticket I picked up opened the barrier. So I end up outside heading to the wrong parking area and the only recourse with a plane to catch was to reverse down the out rank in the wrong direction which my wife had run down to stop any cars that might be exiting. Your companies are a disgrace and should have your licence revoked. "
" Don't know how to distinguish Interrent from Auto Europe so you are both totally useless and greedy in my experience. A long queue greeted me at the car hire check in desk. Two staff taking about 45 minutes each to process each customer leaving those of us in the queue very frustrated since we just wanted to get on with our holiday. Your clerk talking to the woman in front of me in French so I can only wonder what on earth is taking so long to check documents hand over some keys. Only when I got to the counter did I find out. In not so good English your man spends 45 minutes trying to put the fear of god into me with persistent attempts to up sell me everything from excess insurance to extra accident cover to other things I did not understand. Excess insurance for about £160! I normally buy online before I go for a fraction of that cost but had this time forgotten. Crazy and incredibly annoying and frustrating and I shall never go anywhere near your two companies ever again. Your just a bunch of greedy up selling bastards with no regard for your customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Quick and easy to use the whole service - no fuss "
" Quick and easy to use the whole service - no fuss "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe say they will be sorting this problem out but have not yet done so. Meanwhile I am nearly £250 out of pocket. "
" Seemed fine until got final invoice by email after car dropped off. Then found:- 1. Had immediately debited EUR 270 to my credit card on day car picked for the rental notwithstanding that it had been paid for in full. The invoice claimed that there had bee a "cash/refund" but I have yet to receive any. 2. Had included in the EUR 270 a charge of EUR 30 for an "upgrade" which I neither asked for nor received. 3. Had slipped in a charge of EUR 20 for something called "Asistance Plus" which was never mentioned let alone agreed and I have no idea what it is for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" Rented through Inter Rent. A little slow as only one girl on counter. She was nice and polite and very efficient. The return was very fast and seamless. Overall, a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Having arrived at terminal 1 and having to get to terminal three and finding P6 car park was a bit of a pain. Dropping the car at the airport was a bit of a disaster I went to the car park where all the other hire cars were being brought back and had great difficulty getting out and finding car park P6. Nice airport is a the worse airport I have been to. "
" Not any real problems apart from returning the car to P^ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" . "
" A little bit hard to find where rental location was "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Ned to specify that Interrent are in a different site to all others at NICE airport as most people follow the sign for car rentals "
" At Nice airport, the Interrent office are totally in a different section to all the other well known car rental biggies. It took us a while to find out and when phoned your office the response was lack lustre and simply gave us the local number which I had already tried and went straight to automatic answer and in French a language I don't speak "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The booking cost me an extra, not budgeted for, 60 euros as this was not detailed on your site. This is illegal, however, I do not have the time to pursue it! "
" Booked x2 child booster seats when booking online with no extra cost advised. When collecting the car I was charged 60 euros for the child seats which is very expensive and unlawful as the cost was not advised as being extra when booking. The car was covered in dust on collection. On drop off, I was advised that I would be charged to clean the car as there were two empty crisp packets & x3 small water bottles. Never, ever had this in 30 years of hiring cars. I certainly will not be using Interrent again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
" See above I'm still fuming. "
" Absolutely appalling. Turned up late due to plane having to circulate due to fireworks on Bastille day and office was closed and no way of getting the car I had ordered. It was midnight and I was a single mum with 3 kids and no means for getting to our accommodation. All other companies leave a key or courier or some note! But not interrent. In the end I was forced to hire a car with Sixt who changed me 600€ for the week. So over 800€ spent before I had even arrived. Am not happy and will complain and take this further. On the Monday (as of course no one was available till then) I got French and automated voice mails from both Autoeuropa and Interrent. Have never had such rubbish service. Then finally I managed to get through and was told I had to complain via email as no one could sort this out on the phone. Terrible service and still going to seek compensation. Nearly ruined my entire holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" A complete disaster, I would have marked lower apart for the staff who were very helpful. "
" The car had not be cleaned, the rear passenger door was bashed in and due to flight delay by half an hour and poor directions we had to spend a night in hotel and picked car up on Saturday. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" It was Interrent that hired the car. Auto Europe are now trying to help us sort out the problems we had, so maybe they can do a better job. "
" Flight delayed 30 mins We were not told about the approx.. 45min transfer from t1 to t2 in Nice so arrived at 10.15 to find very remotely situated office in car park was closed so we had to stay all night in the airport. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" 50 minute wait to be seen on arrival. Car absolutely filthy inside and out. Low fuel light flashing. 5 days and the €800 deposit still not returned. NEVER AGAIN!! "
" We had to wait 50 minutes for a representative to see us as there were 4 people in front of us and only one person behind the desk serving. Once we got the car it was absolutely filthy inside and out, with the low fuel light flashing. And now 5 days after our return we are still waiting for the deposit to be put back onto the credit card. This is nowhere near good enough. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" I like AutoEurope and have been using them for years. Easy website and good prices. I'd really prefer to have an account. "
" It takes far too long to be served. Our guy though was charming but the girl next to him was very surly about her clients. The guy in parking was just ok and the girl we passed when dropping off was abrupt and treated us like we were foolish. I would use Interrent again because of price but wouldn't recommend to friends. I shall go back to Goldcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" The rental location is a short bus ride but the bus came almost immediately. Everything went very smoothly. "
" The rental location is a short bus ride but the bus came almost immediately. Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly satisfactory "
" Better than usual! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall good service and good car "
" Good, service, only small problem was went outside to collect car but had to come back into airport as seemingly too hot outside and car collection had been moved into airport terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" At Bordeaux airport there is no actual sign for the Interrent section of the hire car parking area. This is a bit misleading when looking for the car on pick up and return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Not good - in the event that a possible problem may occur, we restricted our use of the car to about 70 km. When entering into a hire contract, the company should be expected to honour their part of the contract. "
" Am extremely surprised that Auto Europe would refer or recommend this company to any potential renter. The exterior of the car was absolutely filthy - so extremely difficult to check for existing damage. When this was pointed out at the time of rental, the response was that the cleaniless of the exterior didn't matter!! But make sure to vacuum the interior before return. We were also informed that if the car was defective in any way and broke down and was undriveable through no fault of ours, it was our responsibility to sort out a breakdown recovery and arrange for car to be repaired but we would not be supplied with a replacement car!! When questioning this we were then informed that this could be avoided if we paid a sum of money!I I have regularly used many car hire companies in Nice airport over the past twenty years and on the odd occasion that there has been a mechanical/technical problem with the vehicle the company in question has been extremelty helpful in fulfilling their part of the contact. This must surely be the hirer's share of a hire contract! Shameful tactics to gain more money. And other people in front of us at the rental counter were being told the same thing - not just us. Will be posting re3view with Trust Pilot "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" i need to communicate with somebody and would like interrent to refund the 48euros taken from my mastercard. "
" cheap prices offered are not always good value, checked out at 16h30 got thes car back at 16h48 according to my hire contract i have a 29min grace....the following day i receive a bill of 48euros charging me an extra day.!!!i do have a proof of taking the car back in time at 17h00.. on the presented bill i interrent sent me ,marked 17h03!!!!!!! and charged my mastercard 48euros "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" The car drove fine. Toyota Aygo. 18000 km. No problems. I would prefer to deal with Autoeurope direct, not a local partner like Interrent who are looking to sell extras. Still unsure whether the breakdown cover was necessary. "
" I was asked to pay extra for breakdown cover. Normally this is included in car hire. The extra 30 euros given to Interrent made it not such good value. When we picked up the car the seats were stained, and the aerial broken. So no radio avaiable. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" As we have used Auto-Europe before, it was easy to negotiate the website, choose a car and pay. "
" Booking and return were fine, although I was asked to take photographs of any additional damage , which I thought was odd, because usually a representative goes round with you to check the details. also I was asked a couple of times if I wanted to provide a cleaning deposit, which I declined. When we found our car, it was obvious that the car had not been cleaned internally or externally for a long time, which stains on the seats and tar marks all over the vehicle, which we pointed out to the staff. Lastly, when I cleaned the car before returning the vehicle, I noticed that the front tyres were very close to being illegal, due to poor tread. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Booking through to drop off was great. Just get better directions to internet. "
" The only negative point was that it is a very hard place to find. On top of a multi storey car park!! They need more signage. We were not the only people trying to find it. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope are fine. But working out who to deal with is such a mission. "
" Getting hold of them after they charged for damage is almost impossible. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I find that I can always get the best deals with Autoeurope. "
" Very pleasant people behind the counter, everything went very smoothly and I was very satisfied with the whole experience of dealing with Interrent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Auto Europe used several times, provide a good variety of price options and website easy to use. "
" Initial car was very dirty and bonnet would not close. Staff changed the vehicle quickly, although replacement vehicle had lots of scratches and dents but that did not effect the operation and reliability of the vehicle which was fine. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Autoeurope were helpful throughout "
" Took 45 minutes to get the car, with staff asking if anyone wanted to pay €15 to jump the queue. Car, whilst new was a wreck and kept stalling. Was told we would either have to clean the inside of the car ourselves or pay €7.50 for them to do it. Car was dirty and so difficult to identify scratches, but there were several large scratches / dents not documented. When we highlighted this to an attendant he said "take pictures". (Still waiting to see if they try and charge us for these). Petrol was documented as 5/8 full, but was in fact only 3/8. Excess is €1200 euros and zero excess cover was €140 for 8 days (we have annual excess cover from a 3rd party which cost £40). Overall very unsatisfied "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" Good prices and good fulfillment "
" Very pleasant but there was damage on the car they had not noticed (quite extensive) and it was not as full as they said. I hate part full to part full rentals, I ended up taking it back much fuller than it started with. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Shame that everything was perfect and the overcharging has changed my views and I would tell people to stay well away from using. "
" told by staff it was 18 euros for extra insurance cover. On returning home I found this was daily and not an overall cost as I was made to believe. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ? "
" I was unwell - and unable to use the car ! - wasted money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Find "
" 1 Person at the counter and very slow process (took over an hour) "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" At this point i am pending outcome of my complaint and score might change, but because I was left in limbo I was very unhappy. Your numbers also don't work when I have car hire 9-10pm, so not very helpful. "
" An atrocious experience, we never got a car, the staff member was unhelpful and hard nosed, the telephone numbers provided don't actuallu operate in the hours 9-10pm meaning if you have any issue, tough luck. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Used price comparison site "
" Took a long time to see a desk clerk but otherwise a good experience "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" At condition poor and externally dirty. Unexpected extras, 10 Euro per day for sat nav, more than cost to buy one! Charge for cleaning on return yet dirty on collection. "
" Car condition poor and externally unclean. Unexpected add on for cleaning car on return and excessive charges for extras ie sat nav 10 Euro per day, more than cost to buy a sat nav! Left something in car, almost impossible to find contact details, local phone message in French only, no one picking up. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Autoeurope had best prices, but will never book with Interrent again. Why they sell car types which they cannot provide. Got Toyota Yaris, which barely fit our luggage - travelling with 2 years old! "
" I was downgraded due to lack of cars in the class that I've booked. Almost an hour wait in queue. Staff was friendly, but response ' Sorry, it's nothing that I can do, you booked with different website' is way too unprofessional. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick efficient service will definitely use again "
" Quick efficient service will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" My booking was cancelled because I was 3 hours late. Nearly an hour of that was spent in the queue to pick up the car. The staff refused to help and asked me to leave the queue. 1 member of staff only on the desk. Rude service. Implied it was my fault that I was late. Had to rent another car from another company at huge expense. Will never use your service or internet again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Quite good, only a bit confused when the 'cabin' in the car park was closed upon collection, wasn't that clear what to do but the staff on the airport desk where quite helpful, so easily resolved. I've used this hire company before without any problems. "
" Quite good, only a bit confused when the 'cabin' in the car park was closed upon collection, wasn't that clear what to do but the staff on the airport desk where quite helpful, so easily resolved. I've used this hire company before without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poor "
" Closed on arrival so had to return the next door. No one available on return of car to accept keys "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I've been very impressed by Auto Europe in the past, however, I've lost confidence with them following this recent lamentable experience and will be looking for alternatives in the future. "
" The car itself was fine but check-out was very slow. I had to queue for over 45 minutes and, even though the car was pre-booked, it still took 20 mins to complete the paperwork and formalities. It didn't help that the woman vehind the counter kept disappearing into the back room for no obvious reason and without explanation. I wanted to go overnight from France to Italy and before I left I was quoted an extra €8 per day to take the car over the border. When I got to the desk, however, they insisted on charging the extra daily rate for the whole 10-day hire period, not just the two days I wanted to leave France. Consequently I decided to change my plans and stay in France, but when I got home I discovered that they charged me the extra anyway: yet more hassle as I try to resolve this blatant theft. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Good online experience, sufficient information given. "
" Please mind holidaymakers don't know where interrent is. There is a lack of street information. We didn't know where to turn to from the free shuttle bus stop. Frustrating. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have shared my experience with all of my friends and colleagues who are looking to hire a car. "
" Always my first choice for car rental, staff are always friendly, helpful and efficient. I am a regular customer, recognised and welcomed by the counter staff at Toulouse. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking personal on phone are not very helpful. Talk over you and it took them 2 calls before I found it they were not the right team to help me. I'm still awaiting my refund for the whole debacle. Shambles "
" Interrent are not based in the same location as all of the other hire car companies at Nice airport. Difficult to find with poor signage. But this is the least of your problems as they go home at 10pm so if your flight is delayed you are screwed even when Auto Europe say you can pay 30 Euros for them to stay open late and you fill in the form to agree this. So in the end you have to hire with another company at 3 times the price!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" X "
" Staff were friendly enough but car was total rubbish "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Poor "
" Car in poor condition, Dirty No water in windscreen washer reserves. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Overall price is competitive. However, I get somewhat frustrated when things go wrong. "
" There was a flat tyre on the vehicle. This was not known to me until I got back to the airport and a colleague had left a message on my answer phone telling me to be aware. I had had a major wobble when driving the same morning and my fuel consumption was high. That explains why. Will not be using Interrent ever again because of this. Staff at counter and delivery/receipt guys were first rate but the vehicle was not fit for purpose. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Everything was good, although the location of Interrent is difficult to find (to rent the car) and the deposit of 100€ hasn´t been reimborsed yet "
" Everything was good, although the location of Interrent is difficult to find (to rent the car) and the deposit of 100€ hasn´t been reimborsed yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service but just too busy for the guys working there. They are under huge pressure "
" Excellent experience but would recommend that the office is just too busy and although all desks manned and long waiting times. They really need some more help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see 3. above. Also, the rental companies always ask for a mobile phone number. It would save time if you asked us for this and listed it under Driver Information on your voucher. Also, for regulars like me it would help if you stored credit card details. "
" In Nice the location is separate from the main rental area and tricky to find for first timers. As with all car rental companies I am always dismayed at how long it takes at the counter to process the pick-up of the car. In this "information" age there must be a faster and more efficient way!!! Apart from that the experience was good, especially the drop-off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Stressful experience. "
" Plane delayed, no way of reaching the car rental company and subsequently the office was shut leaving me stranded at the airport. Next day, staff were not helpful at all and as a means of an apology offered to upgrade my car at an additional cost! That's not an apology, that's opportunistic. What is the point of supplying flight number if this is not checked by staff to see what happens? There needs to be an emergency number we can contact too if planes are delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Happy. "
" Very helpful. However the windscreen washer bottle was empty,the car had several scratches and dents and I had to wait for it to be vacuumed inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" As above "
" The staff thought it best to take a personnel call for 5 mins. Rather than carry on serving me. The car we hired a Renault Meganne we were told didn't exist on their hire fleet. The car was dirty, both inside and out. Quite a few scratches and damage to the car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" We will see how the follow up goes "
" We arrived after 9pm, the girl at counter was fabulous although under pressure. No one was there to check the car out. When we returned the car were told that we would be charged for an arial! We had noticed that the radio wasn't working well therefore it couldn't have been there in the first place. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" No comment "
" The problem was there was only one member of staff on the desk luckily my partner was first in the queue by the time we had checked in there was 8 people waiting - god knows what time they got their cars!!!!!!!!!!!!!!!!!!!!!!!!!! The outside of the car was disgusting you could just see out of the windows - we were going to get it cleaned but we thought what the hell!!! The staff when we returned the car were excellent Not sure if we would use you again "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Totally spoiled by the time wasted at collection, and by the subsequent extra charge of which I was not made aware. "
" The car was fine. Unfortunately the collection process was laboriously slow and took over an hour. Then, when I got back to the UK, I found that my credit card had been charged an extra 25 euros. On reviewing the paperwork that I signed on collection I noticed that an item of "Assistance Plus" had been added which I neither asked for, nor agreed to, but failed to notice when I signed the agreement. Nor was this pointed out to me when I collected the car. This is totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with Auto Europe, but I wouldn't use an Interrent recommendation made. "
" Interrent were the only pick-up terminal with a queue. We had to wait 45 minutes to be dealt with. There was only one person dealing with the process and he spent most of his time on his mobile. He had 3 calls while dealing with me. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Paid extra for a Punto or similar. Was given a Panda. Was supposed to fit 2 cases and 4 passengers. Case was full from one case second case took a passenger seat. Nobody able to help at car pickup, you have to walk back to the terminal to complain. The car was filthy on the outside and dirty albeit not overly concerning "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" pick up on top of car park☹☹☹ "
" car condition very poor "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Everything was fine. We received an upgrade although it was an estate from a hatchback. Was told when we returned the car that we would receive an email confirming that the car was perfect and that the credit card block would be cancelled. Never received the email. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Counter staff slow but friendly. I paid 7€ car cleaning fee, but the car was really really dirty and definitely not cleaned. This felt like a rip-off! I called auto Europe with a question after the rental started and the man at the hotline was very rude, saying that auto Europe can't help after the rental started. "
" Counter staff slow but friendly. I paid 7€ car cleaning fee, but the car was really really dirty and definitely not cleaned. This felt like a rip-off! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" See above. Inept, incompetent, useless. Will warn as many people as I can not to use inter-rent. "
" We had to queue for 2 hours to collect the car. First, the instructions on where to go at the airport were wrong (that cost us 20 minutes). Then, there was a huge scrum of people waiting to complete the paperwork, but only 1 staff member on duty. Simply appalling service and I'll never use inter-rent again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" A great deal price wise but Auto Europe gave conflicting replies to my queries regarding late pick up due to delays including one very unhelpful lady who tried to charge me 30 euros for a service which is not even available. "
" My flight was delayed but I was still able to collect my car from Nice as the staff had stayed late to deal with delayed passengers. A huge thank you to them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" car, good, waiting time at pick up prolonged, drop off crap as described "
" the access to parking 6 at Nice was a nightmare. After entering the multi level car park,access to level 2 had been blocked because it was full so could not get to level 3 to the drop off. Had to park on level 1, walk to the office on level 3,was told to use the staff entrance and was given an entry code. just about caught our plane, having left juan les pins in good time got the feeling this wasn't the first time this had happened, never again!!! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" I found Auto Europe to be extremely helpful with everything i asked them especially in relation to the Excess Insurance issue when i was at Interrent in Nice being pushed into buying a product i did not need!! I will not use Interrent again as i felt they tried to take advantage of me, a 20 year old hiring a car for the first time ever in their country who unfortunately cannot speak fluent French. However, i will use Auto Europe again. Thank you. Claudia "
" Very pushy with regards the Excess Insurance Premium even though i showed them the one i had bought through Auto Europe, but they insisted it wasn't good enough. The car was filthy on the outside. I was asked to just take photos of the damage i saw on the car instead of Interrent changing the paperwork but i insisted that it be logged on the paperwork. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Not a pleasant experience. Spoiled the start and end of the holiday. "
" Waited over 90 minutes in searing heat to collect car. No seating or cover available. The staff were very polite but the process was extremely slow. The condition of the vehicle was deplorable. Lots of scratches, debts and the front bumper was just about being held on. The car was clean inside. The Interrent pick-up/drop-off was away from the other car rental firms. Easy to walk to but took more time to find when returning the car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Good apart from the car being dirty great "
" The car was very dirty, so bad I had to clean the windscreen myself, but the service in the airport was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Easy efficient & cost effective hire car provision. "
" Excellent service at the check in desk, allocation of vehicle was quick & easy with the vehicle being in the exact location in the rental car park. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Whilst I would use Auto Europe again, if the car offered was from Interrent then I would look elsewhere. Their attitude is poor and their cars are not checked before being issued to customers. If they miss the simple things like, washer fluid and Fuel level, then what are they doing about the things that matter, brakes, steering etc? "
" You should make clear that the Internet office is not located with the well sign posted "Car Rental Area". Rather it is in another area and not sign posted at all. We were told that the vehicle was full of fuel, but when we turned the ignition on, we found it to be 5/8ths full. This resulted in a return to the rental desk to show them a picture. They said we could return it the same way. Have you ever tried to put 5/8ths of a tank of fuel into a car. They made on the deal....heavily!! Furthermore though the car was virtually new, there was no washer fluid in it. I found this out once on the Auto route. This to me is unacceptable, but was shrugged off by the guy checking the car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Poor experience with interrent "
" No signs to find office. Overs 2hr wait to be served. Pressured to pay for extras. Vehicle damage report incomplete. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above if I had more time I would chase for a refund. Will never use interrent again. Have used autoeurope 5/6 times a year for many years. This is the first problem I have had. "
" Car filthy. 9 different panels had damage. No other cars available offered to refund cleaning charge, I am still waiting! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Clean the cars! "
" Very pleased with the car except it was filthy dirty, especially the windows. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I decided I didn't want travel to Spain and said this at the desk. It was still on my bill which I didn't notice (my fault, but it shouldn't have been there) so I ended up paying nearly 50euros for something i didn't want. This was poor customer service "
" Very cheap. Car was new though hadn't been properly cleaned inside (carpets were dirty) but this was no big deal. Drop off was quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" You recommended a car rental company which closed it's offices exactly on time when our flight had been delayed - major failure on your part. "
" Our plane was delayed 1/2 hr. The rental office was closed when we arrived. It was the first (and only) time a car rental office has not stayed open for delayed passengers. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Booking experience was good and straight forward and competitive price, but I guess that's why we ended up with a poor quality hire car. "
" Car was not particularly clean when we collected it. The inside of the windscreen was so smeared that we couldn't see through it properly when the sun shone on it. Radio aerial was broken and numerous scratches and dents made us concerned that if we missed something being recorded we could be charged for a body repair that wasn't caused by us. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Great rate but wasted time at pickup. They never have the info given given to Auto Europe so I have no idea why Auto Europe holds it (address, contact details). Never get the car booked, which is awful as sometimes I want a specific car because I am thinking of buying one and want to try it out. "
" VERY long queue at pickup - waitied 45 minutes to be served, in stinking heat, no airconditioning in office. Unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good value "
" the car was brand new with only 400KM on the clock which was brilliant for the low price paid. The salesman tried the hard sell of extra insurance and cleaning but was friendly and polite though directions to the car park could have been clearer. Even so the 5 day rental was exceptional value for money, would definitely use the service again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient service, great clean new car and easy drop off. "
" All very easy and transparent. Good quick efficient service! Would recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Needs better signage for travelers and clearer warming of closing time for later flights . "
" Didn't realise the office closed at 10pm we landed at 9pm with a young child had to run and find shuttle bus no idea we had got off at wrong stop then had to get back on the bus . Was looking for AUTO EUROPE as under the impression that was the name of car hire . NO interent was the name in tiny letters complete stress . Dropping the car off was hell not told pink sign staff car park to drive in to . Ended up in wrong car park trapped . Nearly missed the flight home . Awful experience. But that's what you get for going cheap and not speaking French . "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" It's all a bit cheap: poor collection, poor drop-off, extra charges for this and that. Not a good experience. Would prefer to pay more for better. "
" Long waiting time to collect the car. Imprecise locations regarding dropping off the car. Charge to remove window sticker - although I removed half - and wasn't warned about this. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" We will not use interment in the future. "
" We had a 2.5 hour wait in 29 degrees without shade. The counter staff were under maned and the access to the small porta cabin could have benefited from an in and out door to reduce the confinement of the cue. There was no water and there seemed to be a considerable time spent with each customer. There was also a hidden cost of for insurance which as we were aware we had already taken out. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Cool "
" Great value and car. The only thing I was not expecting was when I confirmed the booking it said 300euros deposit and I was actually charged 800euros. Apart from that everything was cool. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing wrong with the booking process, I think that InterRent are not a company I would use again. "
" Firstly we got a car that was smaller than the one we had paid for. We had booked a "Fiat Punto" or similar, and we got a smaller Fiat Panda. The car was dirty on pick-up, this was noted on paperwork. We dropped it off clean, of course. The brakes were wearing out, as they made a noise every time you touched the brake pedal. They will need replacing soon. The oil level was low, and so on a tight corner the warning noise went off to alert you to a low oil level. I do not think the cars are maintained very well at all. Certainly not to the level I would expect from Europcar or Hertz, etc "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Happy with auto Europe. Really like the free additional driver bonus that you offer. But would never use inter rent again. "
" The pick up was slow and confused, with only one man at the desk. He couldn't find our keys so sent us out to get them from another company's desk in the carpark. We were given a much smaller car than we had booked. We couldn't wait to exchange it as the queue at the desk was extremely long. We were asked to valet the car before we returned it ( or pay to have it done by interrent, which we agreed to do) then when we got to the car it was filthy on the outside. On the plus side Tthe interrent rep that we returned the car to in Toulouse was lovely and very efficient. We had already had a poor experience with interrent on an earlier leg of our journey (the interrent rep in Rome airport damaged the car while she was checking it back in and then tried to blame us for the damage!) so we would never use them again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" As always it's easy to book and to find the best deal "
" Because flight cancellation, I had to change drop-off and they asked me for 400€. Car wasn't the one I ordered and I had to wait almost 45 min before getting three keys. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe works well for me but one is still at the "mercy" of unscrupulous Rental Companies and their staff. As a customer one needs to be firm, keep your wits about you and READ THE CONDITIONS CAREFULLY. It would be good if there was a "Code of Practice" which Rental Companies had to sign up to before being advertised on Auto Europe. Auto Europe would do well to take a firm stance along these lines. "
" Hired a Fiat Punto for 15 days. Not at all clean inside (including a McDonald's chip on floor of rear footwell) but didn't notice this until after we'd left the compound. Given that conditions warn of charges for unclean returns, I had to clean it all through myself. Lots of minor damage on outside but all listed. 57,000 km on clock - definitely at end of rental life. However, car performed reliably, and no issues were raised on return. You get what you pay for - cheap rate, cheap car. I feel that they use this to push you to pay for an upgrade and when you decline you then get the poorest car. Not much to commend Interrent other than cheap and does the (very basic) job. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Overall really good value for money, definitely recommend. "
" Everything was fine until check out. The staff was just ignoring me and other customers and thankfully I arrived at the airport with plenty of time before my flight otherwise I would have risked to miss my flight. Really long and confusing process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I just can't trust AutoEurope now if these are the companies they associate with. "
" Over an hour wait to collect the vehicle in sunshine with no water. Vehicle was filthy and tank not full but noted on the paperwork. Returned with the same noted fuel and then charged a penalty 20 minutes later via email!!! Horrific car company I will never ever use again. Just abysmal. I'd rather get the bus! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Very pleased with no-hassle rental "
" Good efficient and reasonable rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking process was clear and simple. "
" Overall a very positive experience; the only niggle was specific to Marseille airport as the Interrent desk is inside the terminal, and not with the rest of the rental offices out near the cars so it took us a while to find it, and then when we returned the car it wasn't clear where to park and the Interrent team were operating out of the boot of a car with a flag next to it rather than office, which was fine, just hard to find! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Dear Auto Europe, I contact you regarding my car hire at Lyon Airport collected on June 20th and dropped off on June 22nd. Voucher number GB4499928. I have a complaint. I filled the car with fuel at Lyon airport. The nozzle clicked so the tank was full. To me shock I received the attached invoice showing a penalty for not filling up the tank. I can hardly believe. In addition I did not get the car Fiat Punto, which is what I paid for a but smaller Fiat and the car was not very clean inside. I want to re-claim this penalty and would appreciate your assistance in this. "
" Dear Auto Europe, I contact you regarding my car hire at Lyon Airport collected on June 20th and dropped off on June 22nd. Voucher number GB4499928. I have a complaint. I filled the car with fuel at Lyon airport. The nozzle clicked so the tank was full. To me shock I received the attached invoice showing a penalty for not filling up the tank. I can hardly believe. In addition I did not get the car Fiat Punto, which is what I paid for a but smaller Fiat and the car was not very clean inside. I want to re-claim this penalty and would appreciate your assistance in this. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" See above "
" The pick up place is inconvenient and difficult to locate. We then queued for 90 minutes in full sun, or inside a non air conditioned room to have our paperwork checked and the booking confirmed. It was the worst experience of picking up a car I have ever had. The car though was new and in good condition, so it was a shame that the pick up was so badly organised. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I hire cars regularly (c.8-10 times a year) from Toulouse. I do not understand why all the paperwork cannot be done in advance as my passport/credit card/driving licence/address do not change. "
" The collection experience was shambolic. Very slow and customers being sent to the wrong places. Some of the staff were very rude and unhelpful. IT system kept crashing. One staff told customer that if they kept complaining they wouldn't be allowed to have the car keys. Same staff pointed out queues at other hire Co's as if this justified delay. Nearly 1hr to collect a pre-booked car is ridiculous. I was only third in the queue. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" All good although 250 km limit was disappointing "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Read obove "
" Car needed cleaned outside, wasn't full of fuel(they did let me know this) however it's inconvenient. The cleaning staff outside at pickup where not helpful at all. Also drop off could be better organised. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" All good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value, choice of vehicles, we'll laid out and clear website. "
" Very efficient process at collection. Staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" See above. "
" All staff were efficient and helpful, although we thought suggestion, at pick up, of paying extra to have car cleaned at euros 7 on return unnecessary. Car was bit beaten up - lots of scratches, etc., and bad rust patch under drivers door. Not easy to find premises as building separate from all other car rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Written to you querying the above issue - no response received "
" When we collected vehicle we were told to return with same proportion of tank filled. The form said 6/8, though the car (a Twingo) only had 6 segments in fuel gauge of which 4 were lit. We returned with 4/6 full but have now been invoiced for fuel plus a fuel fill fine, total €35, with the invoice saying 5/8 full. This is disgraceful, and I've been unable to find an email address I can contact them on to dispute it. Very poor "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" None "
" Car was dirty, due a service and covered in dents. Cheap but nasty. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" 1. I had to wait for 30 minutes for the woman at the service (a college of her call her by phone until she arrived) 2. I received much smaller car than the car i ordered. I ordered Fiat punto but received Fiat Panda which is much smaller car. Tha woman at the office said that Fiat panda & Fiat punto are the same size!!! she said also that she has bigger car (Peugeot 208), but I have to pay extra 8 euro per day if I want to change. I think this is cheating. I had never experienced such cheating before. 3. The car was not very clean 4. The woman didn't Shaw us what is the written km in the vehicle & refused to come with us to see it, althow we hired the car with limited km per day "
" 1. I had to wait for 30 minutes for the woman at the service (a college of her call her by phone until she arrived) 2. I received much smaller car than the car i ordered. I ordered Fiat punto but received Fiat Panda which is much smaller car. Tha woman at the office said that Fiat panda & Fiat punto are the same size!!! she said also that she has bigger car (Peugeot 208), but I have to pay extra 8 euro per day if I want to change. I think this is cheating. I had never experienced such cheating before. 3. The car was not very clean 4. The woman didn't Shaw us what is the written km in the vehicle & refused to come with us to see it, althow we hired the car with limited km per day "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" The booking process with your company was simple and easy. "
" My pregnant wife and I went to collect our car at 12.30pm on 15th June- we had to queue in the hot sun for 1 hour before we even got to the counter to be served, it then took another 30 minutes for them to do all the paperwork, and hand me the keys. We did not leave until just after 2pm. We had to be back at the airport for 4pm to pick up a 2nd car with firefly (as other friends flights landed later than us), so we paid a full days hire for the use of a car for 2 hours - it meant it was a waste because as soon as we drove to somewhere for food, we had to drive straight back. If we would of know it would take so long to get the care hire we would of not bothered hiring it earlier, and just got it from 4.30pm, saving us a days hire. This was money wasted, and we were unhappy at this. The staff were very slow and had no clear order to their work, I would not recommend them, and would not hire with them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" Liked the fact that the price could include damage excess insurance. "
" Difficulty locating the office. Directions need to be more detailed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" No problems at all - only comment is would have liked an email to confirm receipt of the car and deposit released "
" No problems at all particularly as got an upgrade as car we ordered wasn't available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied with Auto- Europe's car hire again - only gripe was the location of Interrent@s car parking not being clearly marked. "
" Location of cars difficult to find "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy to use website. However the price sometimes drops after I book and I have to keep rechecking the price, and then rebooking. It would be helpful if Auto Europe notified me of a rate drop and adjusted the price to save me the time of rebooking. "
" They don't mark all of the vehicle damage on the rental sheet. I usually take 20+ photos of the car before I drive away so that I don't get charged for damage (which I didn't cause) on return. They cars are often dirty both inside and out. They could do with upgrading the Interrent area in the car park in Bordeaux - they seem to share with Goldcar and there's not a lot of space. Sometimes there's a long wait to collect car at the desk as only one staff member. Also usually only one person checking cars back in - again shared with Goldcar. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" The instructions on where to pick up the car were not clear. "
" I felt I had no choice but to take out very expensive (over £100) insurance. There is no need for insurance to be this expensive. I did not realise that you are able to take out insurance with a separate company for a tenth of the price. If i hired a car again, I would take out the separate cover. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe booking was good, no problems. "
" Quickly served on pick up. The car was dirty on the outside and covered in scratches, which was ok as marked on the paper work. Was a little concerned with how the company would deal with the car on return, as difficult to imagine they could fairly identify new scratches from old. But we had no problems at all with the condition of the car on return. There wasn't actually an Inter Renal desk to return the car to, so that was a little confusing, but we asked around. And returned it to the Gold Car desk. Overall the price for the car was good, and would use again. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Still smarting over having to pay for another 2 rental cars. "
" We hired 2 cars, UK4367079 and UK4376841. We lost the cars and had to re-book 2 more for 12 hours later costing me another £310 with no recompense for the original rental car costs. I'n not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good value, but watch out for condition of car "
" Excellent value but surprised to get a two year old car with 38k and marks on every panel. Front tyres low but not illegal, just over minimum oil level, last time with inter rent it was a much better car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" very happy with the car the cost and service "
" good quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Very efficient pick up and drop off but the car was not great. The Toyota Aygo was Very under powered and hill starts were almost impossible. It is possible that the clutch just needed adjusting but it was a matter of parking so that the start was down hill or there were all sorts of difficulties. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Standard car hire experience - really not clear about charges etc "
" Lots of confusion and mis-understanding with credit card requirements. Location and access to Interrent really poor. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Apart from the car all was good. "
" The main problem for me was that I didn't like the car at all. I would have been much happier with an older polo. The stearing wheel was also very sticky. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Easy website to use. Good value. I usually use Auto Europe when renting overseas. "
" Very slow check-in, although representive friendly enough. Clearly not enough staff. Car not particularly clean, with a few scratches and dents (which I photographed as a precaution), yet I effectively had to pay an extra 7 euros in advance to cover car cleaning charges on return, or risk paying 14 on return. Return was very quick, and hopefully no extra charges for superfluous 'scratches' etc. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Car was worst hire ever ... we travel to france and hire regularly. Also, we went to desk in terminal and queuesd only to be told to go to their van outside. Why not let us know via text or email to go there in first place to save time and energy?! "
" Car unserviced, not cleaned inside or out, petrol not full, no water for windscreen wipers, 2 small dents not marked on paperwork, very poor car... had no power, worst ever hire. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Booking online was easy. Problem is with interrent "
" Very slow service to collect. Even slower to drop off. Office should have been open at 8am and the staff member did not arrive until 8.15. He viewed and signed for the car but we have now been charged for an unknown item and have had no explanation "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7