INTERRENT FRANCE Car Rental Reviews

NICE, FR - Reviewed by SOPHIE - 04 August 2019

" It's been over a week since I emailed my complaint "

" I've emailed you a complaint and not received a reaponse "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by ABILENE - 01 August 2019

" Haven't had reply from customer service on complaint "

" Booked automatic, paid for automatic, supplied manual "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by JEFFREY - 01 August 2019

" Okay "

" Easy to get booked out for the hire,and friendly staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by MICHAEL - 30 July 2019

" So far everything has been efficient and straight forward. You need an app for the phone for tracking rentals and downloading documents "

" Very bad location at Nice Airport far from terminals. Very long delay at counter on pick-up. Quick and friendly return. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by JONATHAN - 30 July 2019

" The office and collection place was inconvenient and poorly signed. The return was as bad in that having been given and told to use it to gain access through the staff entrance (?) at P6 we found that the barrier did not have a slot for the ticket and had to call the office for hem to arrange to lift the barrier. "

" The car was fine "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by MAURICE - 30 July 2019

" Good value for money. Great little car. "

" Great value for money. Although there was a wait at the airport staff made sure we had what we needed and explained everything. They changed the language on the GPS. Drop off was really easy also. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NORMAN - 30 July 2019

" First time we have used Autoeurope, will use again! "

" Have often used Interrent and have always been satisfied with their service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by BRIAN - 29 July 2019

" My flight was three hours delayed and I arrived at the Interrent desk 20 minutes after you cancelled my booking. The AutoEurope assistant was extremely unhelpful and told me I have lost the booking and will not be credited or refunded. I was then forced to rent a car at over twice the cost that you charged me so my total car rental experience was over EUR700. Will you please advise how you will help remedy this situation? Thanks Brian. "

" Very helpful counterstaff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DEREK - 28 July 2019

" Easy rental experience "

" Easy to use "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by LUKE - 28 July 2019

" I have used AutoEurope for every car I've rented for the past 5 years at least. (So probably in the region of 10-15 cars) You always give me competitive prices and usually they are great. However it is al the additional extras, fuel policy, additional drivers and insurance that remain muddy and unclear. Which as a consumer is stressful and unnecessary. I believe the booking document should state clearly these three key issues so there can be no arguments/misunderstandings at the check in desk. The sooner the whole system moves to apps like Zipcar the better. "

" The staff were great, but in spite of me paying an additional fee on booking for 'enhanced insurance' there was no reference of this on the booking form and so was essentially invalid, meaning I was once again put in the position of having to consider paying an additional insurance premium at hire point. So I don't know why I bothered paying this to AutoEurope. The car was filthy and far more damaged than the form claimed meaning a 20 minute delay to find a staff member to inspect it and agree. Again very nice and polite but super busy with the check ins and check outs. It's a shame. I like interrent I've used them before at Nice, I like the fact they are away from the other rental cos and therefore often less busy. I appreciate it was a busy time in the middle of summer but more staff, clean cars and this ridiculous up selling of additional insurance at the counter should stop. 70€ for an additional driver seemed steep too (its not any additional days, petrol, insurance etc just a name on a form. It's a real shame especially as they seem part of Gold Car anyway. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NICE, FR - Reviewed by RICHARD - 27 July 2019

" Was unable to collect car and new contact was not allowed to collect car despite company emailed to request change of person collecting car . Have lost a lot of money and had to get taxi to Sainte-Maxime where we were staying and had to hire another car causing more expense. "

" I was unable to pick up car as had changed name on contact and staff at Nice would not allowed new contact to collect car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by MARCUS - 27 July 2019

" Overall very good. Nice efficient little car (Twingo) "

" It took ages to pick the car up as the counter was over busy "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by STEVEN - 26 July 2019

" Bad "

" A VERY HARDSELL ON INSURANCE AT THE DESK AND A GENERALLY UNPLEASANT EXPERIENCE WHICH LEFT VERY NERVOUS ABOUT EVEN DRIVING....I HAVE RENTED CARS IN OVER 30 COUNTRIES ACROSS THE WORLD AND THIS IS THE WORST FOR TRYING TO EKE MORE MONEY OUT OF YOU "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NICE, FR - Reviewed by DAVID - 25 July 2019

" Really upsetting start to our holiday. Charged €180 extra plus €125 fuel deposit. Car filthy. Apathetic check in staff. Whole place felt 'dodgy' "

" Pick up Situated in remote location at airport, shuttle to another terminal then 10 min walk with cases. Lengthy queue. Made to take additional insurance at desk and added charges for going to Monaco (no border crossing) Car absolutely filthy and no help from check in staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by ANA - 24 July 2019

" It was cheap and I had insurance that covers car rental but the price you have to pay if anything happens its absurd. It did not happen with other companies. I will be more careful next time. "

" I would have had preferred to pay more when rental the car at the internet than dealing with emotional manipulative pressure that was not clear when first rental de car. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by STEPHEN - 23 July 2019

" Super little car for dawdling around the narrow country lanes of Provence "

" Efficient friendly and cheap "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GRZEGORZ - 23 July 2019

" When it comes to Auto Europe, I have neither negative nor positive opinions. A well-functioning website, clear, and simple formalities. Sometimes cheaper than in the other places offers for rent. "

" 70 minutes! Exactly 70 minutes, with a watch in hand, passed from the moment when I lined up a queue to moment when I arranged all the formalities and picked up the keys from the car. Never it has taken me so much time anywhere. I spent 45 minutes at the rental's office desk. For most of these 45 minutes I was alternately persuaded to purchase additional insurance or I was intimidated by the rental's worker different consequences that threaten in the event that I do not buy it and car will be damage. It was terribly unpleasant and intrusive. While I completed all formalities and picked up keys, on the parking it turned out that the car had a large dent above left tire and it is strongly scratched as well. I went to rental point located on the parking. Unfortunatelly, my request to change the car was treated like a whim. Rather unpleasant and unkindly employee explained brusquely to me that the car is fully functional, and the damage only affects the esthetics of the car. What I could say, theoretically, hard to opposite anything his words because the car actually could rode, but ... Summing-up: Already before I have came across many critical opinions about rental in Goldcar. Therefore that's why I was looking for a car to rent in another company. I decided to rental offer by InterRent. I did not know that InterRent and Goldcar are one and the same company. After this experience I will skip both. I feel badly served, neglected and cheated. Nothing was done to take care of my comfort and pleasant atmosphere. The staff of the rental company was surly - especially after my observed about the car damage, and unkindly. The only one thing to which pay attention was paid was the intrusive attempt to sell me additional insurance options and absurd in the price of the possibility returning a car with incomplete fuel tank. I will never use services Goldcar or Interrent again. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by C HRISTOPHER - 21 July 2019

" Often used by us, relaiablke and efficioent "

" As usual, a good-value rental was identified "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JONATHAN - 21 July 2019

" We were running late to pick up the vehicle and spoke to auto Europe twice and Interrent once. The first conversation with auto Europe was not particularly helpful and Interrent even less so as they had no ability to contact the branch. A further conversation with Auto Europe was more sensible and helpful and in the end all was OK but this coupled with our difficulties in locating the location made a bad start to an otherwise great rental experience "

" It was an overall good experience however it took us a very long time to find the rental location. Even calling Interrent didn't help to shed light on the rental location at the top of a car park. This should be made much clearer "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 20 July 2019

" See answer to 3. above "

" The InterRent counter staff tried really hard to sell us additional insurances of various kinds and showed us their list of inflated repair prices which, they said, we would need to pay in the event of an accident or breakdown. They also explained that breakdown and roadside assistance were extras. We refused all extras and had a good experience of this car rental although we suspect that it would have felt very different indeed, had we encountered any problems. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 19 July 2019

" Not a good one at the counter. Staff at can pick up and drop off were completely different, very helpful and thorough. "

" Hard sell by counter staff when collecting car, in particular using scare tactics to try and pressurise us into signing up for excess insurance (we advised we had our own) and not renting full to full on fuel because we would have trouble locating a garage and to pay Interrent fuel excess was not appreciated. Spoiled what otherwise would have been a reasonable experience. Perhaps the staff earn extra when signing up customer to use Interrent all inclusive / excess insurance. Also pushing us to upgrade to a higher specification car - which we did not need, only to find that they did not have the car category ordered and they upgraded us (for free). Presume the pressure was on to get us to pay for a higher category which they were going to have to supply. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHRISTOPHER - 18 July 2019

" The check agent was rude, difficult, bullying and abrasive. She was well trained to intimidate and scare customers into buying additional insurance cover. Clearly she is compensated well on the upsell to customers checking in who have bought a seemingly low cost option. The tactics were bordering on extortion. I await your response before posting reviews online. "

" The check agent was rude, difficult, bullying and abrasive. She was well trained to intimidate and scare customers into buying additional insurance cover. Clearly she is compensated well on the upsell to customers checking in who have bought a seemingly low cost option. The tactics were bordering on extortion. I await your response before posting reviews online. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NICE, FR - Reviewed by MARK - 18 July 2019

" I will use you again but find the pick up office very poor "

" Pick up was slow and tedious. Very busy, not enough counter staff. Very hot office "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by FRANCIS - 17 July 2019

" Nothin more to say. It all worked out just fine! "

" We have rented Interrent Cars a number of times at Nice and Glasgow and Fuerteventura and have been entirely satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by KATE - 17 July 2019

" Auto Europe are good but interrent / gold car are not "

" The sales agent gave a very hard pitch to take out insurance. I told her that we had taken collision waiver insurance with AutoEurope. She that this insurance was not their insurance and would not cover us. She then proceeded to try and scare us by telling us how expensive any damage would be. She also tried to sell a filling up service saying there were no petrol stations near the airport. This is not correct. Her sales tactics were underhand, untruthful and left a very bad taste. Not a pleasant start to the holiday. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 17 July 2019

" Overall fair and the experience with Auto-Europe was good. "

" Car not clean inside and lots of hard sell about taking out Interrent insurance and also I was told that if the car breaks down, I was responsible to get it back to the hire company, which is not good as I do not know the mechanical condition of the car and its service history. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by HARVEY - 17 July 2019

" I sent an email complaining about what was happening with the very long wait time at the Marseille branch of interrent and the poor way the staff behaved. The response from auto Europe was very disappointing. "

" We had to wait over 2 hours to collect our car due to long queues. There was no communication with people and there was no apology when were eventually served. The car had many marks so then took a further half an hour to check the car and log all the damage. The car was not clean and had no water for the window wipers. Overall we had an extremely poor experience with interrent and will never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by ANDREW - 16 July 2019

" Why do you take a £1.2k deposit when it's usual to only pre authorise on a credit card rather than take the funds, when refund was processed we received less funds back, possibly due to exchange rate-not impressed "

" Why do you take a £1.2k deposit when it's usual to only pre authorise on a credit card rather than take the funds, when refund was processed we received less funds back, possibly due to exchange rate-not impressed "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by RICHARD - 16 July 2019

" Easy to book. Good customer support to answer concerns . Best prices "

" Whole experience was great. Brand new car. Everything was made clear about the contract. And no hard sell about extras "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NICHOLAS - 16 July 2019

" the up selling of additional insurance packages was almost bullying and very aggressive. Long queues and waiting times also. "

" the up selling of additional insurance packages was almost bullying and very aggressive. Long queues and waiting times also. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by FRANCIS - 15 July 2019

" No trouble at all, and found a good price for the rental. "

" It was absolutely fine. But I didn't realize it was the same company as Gold Car, with whom I have had a terrible experience in the past, so I had resolved never to use Gold Car again. But Interrent was fine! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by EAMONN - 15 July 2019

" Very happy with service. Leon was very helpful during process and processed speedily as there was an initial long wait. "

" Happy with service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SIMON - 15 July 2019

" Despite poor customer service at pick up on this occasion, this remains good value for money. As a regular customer at this location, a similar delay on my next booking could get me looking at other options even if more expensive. "

" Unaccetably long wait to collect vehicle at pick up - in excess of 1 hour. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by MICHAEL - 14 July 2019

" You seem to abandon Interrent as soon as I'd booked through you. Perhaps there was a good reason. "

" Very unsympathetic staff charged an outrageous fee for a tiny scratch that was nothing to do with me. Robbery. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOSHUA - 13 July 2019

" When we arrived the booking wasn't as expected. There were GPS items that we hadn't booked but were expected to pay for. As it turned out the GPS we were given didn't work at any point in the trip. The check in process was disorganised and took a long time which is not what you want while travelling. "

" When we arrived the booking wasn't as expected. There were GPS items that we hadn't booked but were expected to pay for. As it turned out the GPS we were given didn't work at any point in the trip. The check in process was disorganised and took a long time which is not what you want while travelling. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NICE, FR - Reviewed by PETER - 13 July 2019

" see above "

" slight delay at drop off otherwise efficient and good quality car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

NICE, FR - Reviewed by SAM - 13 July 2019

" I was mislead at a previous stage, I had paid for everything before collection and selected travelling to Italy but the person in the office when I collected made me pay more (roughly £60) because I was going to Italy, this was a big disappointing surprise because I had already selected going to Italy when booking the car originally "

" I was mislead at a previous stage, I had paid for everything before collection and selected travelling to Italy but the person in the office when I collected made me pay more (roughly £60) because I was going to Italy, this was a big disappointing surprise because I had already selected going to Italy when booking the car originally "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by JAMES - 12 July 2019

" Highly recommended "

" Great service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by JAMES - 12 July 2019

" Good prices with options for full insurance cover options for peace of mind "

" Smooth and efficient process from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GENTIAN - 11 July 2019

" Never again "

" Indications very bad.staff very unprofessional "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NICE, FR - Reviewed by HELEN - 11 July 2019

" AutoEurope said on the paperwork with my booking that the desk was in the terminal. It was not. See above comments "

" Firstly, we were told there was a desk in the terminal. There was not. We wasted half an hour Googling where the colction point was and calling the phone number, which no one answered. It was a 15 minute walk from the terminal to the pick up point. Desk staff were ok but not very efficient. Was charged for extra insurances, when I thought I had already done insurances with my booking. Wouldn't use again. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 9

NICE, FR - Reviewed by DAVID - 10 July 2019

" Booking through autoeurope was fine but I never received my email confirmation and had to contact them directly. The whole process was completely soured by interrent and it would seriously make me think twice about using autoeurope again because of this. The car was cheaper than rivals but with all the added hassle I'm not sure that is worth it. "

" Absolute shambles of an organisation. The rental desk is very difficult to find for a start. I waited in the queue for around 45 mins to be served. Several of the people in front of me in the queue where having arguments with the staff about issues with their rental. When I got to the front of the queue the lady at the desk spent more time processing returned vehicles and couldn't serve me. When I was served she told me they didn't have the car I requested, they would give me an alternative. I'd requested an estate car because we were 5 people and needed the luggage space. She offered me a medium sized hatchback car that clearly wasn't what i'd requested or paid for and wasn't big enough for our party. She phoned goldcar to get them to bring an estate car along, "wait outside" she said. 15 mins later there was still no car so I went back inside, she phoned goldcar again, they weren't on their way yet. She had an argument with the guy on the phone and another 10 mins later they eventually brought a car along. The car they had brought wasn't the correct car she had requested so my paperwork didn't match the registration on the vehicle. I went back inside and she said just take the car, she would sort out the paper work. Unfortunately reading the reviews of this company online it seems this customer service is the norm with interrent and will never be using them again to rent a vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NICE, FR - Reviewed by GRAHAM - 10 July 2019

" i booked through carjet and because we were late they cancelled our car, then offered us a car for 80 euros more!!!!! "

" i booked through carjet and because we were late they cancelled our car, then offered us a car for 80 euros more!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NICE, FR - Reviewed by PAOLO - 10 July 2019

" Website easy to use and always receive quick response on booking requesr. "

" I booked several times with Interrent and I always receive an excellent customer service on pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHARU - 09 July 2019

" see my earlier comments "

" I was disappointed to see that the vehicle operating manual was not provided in the glove compartment. This was a brand new vehicle!! The vehicle clock was 4 minutes off. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by TIMOTHY - 09 July 2019

" Overall positive and good value I suspect we bought the cheapest car / package We ended up buying extras at the counter which you could probably have sold us for better value a) an additional driver and b) comprehensive insurance (included an additional driver in price). "

" Good people. One negative - in NICE AIRPORT they don;'t have an 'in airport desk' as voucher suggested - actually it is a ten minute walk around the car parks, on the rooftop of Car Park 6, third storey. It is not easy to find. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by TOM - 09 July 2019

" I felt like it was unnecessarily complicated and not well organised. "

" Badly signposted at Nice airport, no presence with other desks. They are located at the top of another multi-storey carpark. Didn't get the car I requested, no chance of using them again. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NICE, FR - Reviewed by LYNN - 08 July 2019

" I said I may go to Italy on one day and was told it would be €80 so I said I would leave it. She then said very aggressively we will know if you go! I'm not in the habit of lying and was very insulted. "

" Don't book before 10am only 1 member of staff on and I had to wait one & a half hours before I was served! No one on duty when I returned the car at 8pm they were on a break. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

NICE, FR - Reviewed by TIMOTHY - 06 July 2019

" disappointed in cleanliness of vehicle on collection. I returned it cleaned. "

" Car was filthy outside on collection. Also as I have separate insurance cover i declined to accept internets insurance which resulted in them placing a huge amount on my credit card which will remain for 5 weeks. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by MICHELINE - 06 July 2019

" Have rented with autoeurope several times and will do it again "

" Easy, efficient and vehicle in nice condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DANIEL - 04 July 2019

" Need to iron out the issues of using certain credit cards to accept payment that are then not accepted at the counter on arrival. I was told to check my Terms and Conditions by the counter man, but it would never have occurred to check to see if the Credit Card I had used to pay for a service would be accepted as payment for the next part of the purchase. "

" I reserved for, and paid for the care hire on a comparison site using my American Express credit card. On arrival at the Interrent/Goldcar desk I was told they could not accept AMEX, and that this might mean the rental could not go ahead. Fortunately they were able to you my Visa Debit card despite it not being the card on the rental purchase. As it was a Debit card I was told they would have to take out £1000 from my account, for it to be refunded 8 - 15 days later. Not ideal at all - particularly when on holiday abroad. The man who checked me in was rude (and was indeed rude to couple he served before me). "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by JAMES - 04 July 2019

" Great price, great car, efficient return. However be extremely careful about what you sign when you pick cars up at Toulouse from Interrent. My Autoeurope confirmation clearly stated an excess of €1100 (I have a separate annual insurance for £45/yr to wave this from icarhireinsurance.com which I can't revommend highly enough) but the staff insisted it should be €2000, and that Autoeurope had made a mistake. I asked them to explain where this was written and they showed me a piece of paper which showed the actual costs of repairs to the vehicle which is clearly not the same thing. After a couple of minutes of "discussion" I realised that the lady at the desk was not going to yield, so phoned Autoeurope direct. They agreed with me that the excess was €1100 and that my card would be blocked for €1250 to cover admin fees, as explained in my documents. At this point I asked to speak to the manager who l, having heard the discussion over speakerphone, agreed that I was indeed right. He was unable to explain where the €2000 figure came from. He apologised as begged for a 10 star review. I am not sure if it was a scam or a genuine mistake. However, please read your documents carefully. I hired a car for £55 for 5 days which was almost too good to believe, but if you know what you've signed up for and stick to your guns, Interrent provide an excellent deal which is perfectly legitimate. "

" Great price, great car, efficient return. However be extremely careful about what you sign when you pick cars up at Toulouse from Interrent. My Autoeurope confirmation clearly stated an excess of €1100 (I have a separate annual insurance for £45/yr to wave this from icarhireinsurance.com which I can't revommend highly enough) but the staff insisted it should be €2000, and that Autoeurope had made a mistake. I asked them to explain where this was written and they showed me a piece of paper which showed the actual costs of repairs to the vehicle which is clearly not the same thing. After a couple of minutes of "discussion" I realised that the lady at the desk was not going to yield, so phoned Autoeurope direct. They agreed with me that the excess was €1100 and that my card would be blocked for €1250 to cover admin fees, as explained in my documents. At this point I asked to speak to the manager who l, having heard the discussion over speakerphone, agreed that I was indeed right. He was unable to explain where the €2000 figure came from. He apologised as begged for a 10 star review. I am not sure if it was a scam or a genuine mistake. However, please read your documents carefully. I hired a car for £55 for 5 days which was almost too good to believe, but if you know what you've signed up for and stick to your guns, Interrent provide an excellent deal which is perfectly legitimate. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SIMON - 04 July 2019

" See above "

" I was told that on return I should enter the car park by the staff entrance. I was NOT told I would need a code. I was NOT told that, as it turned out, there was a code in very small print on the rental form. (I assumed there would be a system like number plate recognition.) As a result I couldn't enter the staff entrance and finally had to reverse out of it. I then entered the main car park and found myself stuck on the first floor. I ran up the ramps to the third floor to explain what was happening and the staff member treated me in a hostile and unhelpful manner when I asked for someone to come and help me. He even said to me (aged 68) 'You are an adult, sort it out yourself.' I then had great difficulty extricating myself from the main car park as the gate I was using turned out to be malfunctioning. Finally I got the car to the third floor. I very nearly missed the flight. I thought the way I was treated by the staff member who was so rude to me was a total disgrace. The counter staff when I collected the car were fine - EXCEPT that no-one told me about the code. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by TAREK - 28 June 2019

" This company works By offering fake cheap online quote and then try to force customers to buy extras at the check-in desk. They desperately almost threatened me and other customers at the desk that we would have to buy their extra insurance and fees for crossing the border to Italy which is only 40 miles away And fees for going to Monaco. On returning the car,, This company has a separate carpark from all other rental agents, which is not signposted at all and it's extremely difficult to find even when I marked it on my GPS. I wasted an hour trying to find the return site Then I had to park the car elsewhere and walk to their desk and had to get someone from the front desk to show me where the entrance is, otherwise I could have lost my flight. "

" This company works By offering fake cheap online quote and then try to force customers to buy extras at the check-in desk. They desperately almost threatened me and other customers at the desk that we would have to buy their extra insurance and fees for crossing the border to Italy which is only 40 miles away And fees for going to Monaco. On returning the car,, This company has a separate carpark from all other rental agents, which is not signposted at all and it's extremely difficult to find even when I marked it on my GPS. I wasted an hour trying to find the return site Then I had to park the car elsewhere and walk to their desk and had to get someone from the front desk to show me where the entrance is, otherwise I could have lost my flight. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by JEFFREY - 26 June 2019

" Cancel car because flight is late without refund. Really? "

" Horrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by GRAHAM - 25 June 2019

" Same as above "

" All good apart from numerous marks on the car upon our arrival it was hard to check they had all been logged. And the car could have been alot cleaner. Everything else was good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by ROBERT - 25 June 2019

" also left camara in car but no e mails to say they found it "

" only problem big costof insurance as debit card are not acceepted "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by THOMAS - 24 June 2019

" N/a "

" Amount to secure vehicle in credit card was twice that expected through Auto Europe info "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by DERRICK - 22 June 2019

" Cheapest by a long way and was perfectly fine "

" All good, the Interent Nice airport pick up and drop if away from the others but once you know what you are doing it is fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by RAY - 18 June 2019

" Auto Europe are ok but the companies as you use Rhodium, Gold Car and Interrent are not good companies "

" The desk experience was painfully slow it took almost 30 minutes, the majority of the time was a very hard sell of the extra insurance for excess. They try and frighten you to buy the insurance, which cost more than the car rental. They also try and persuade you to upgrade to a diesel car or a larger car at extra daily cost. I refused then all only to find I had a diesel large car they were trying to get me to pay extra for in the first place. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by HENRY - 17 June 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARTIN - 15 June 2019

" Counter staff took a long time and tried hard sell for insurance. "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ISABEL - 13 June 2019

" As above "

" It was ok until 8 months later I have started to receive demands for money. I am trying to find out what for but all I get is invoices for charges. Could you please look into this for me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by LIAM - 04 June 2019

" Very, very helpful. Honest and clear communication puts you at ease. "

" Bad reviews online. These were not our experience, but did create some anxiety and very nearly put us off. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by MARTIN - 30 May 2019

" Autoeuropa booking process vey similar to most others. Car hire is price sensitive and on two subsequent booking for this summer Ryanair are cheaper. If autoE. we're cheapest would always use "

" Clean well presented vehicle. No issues when minor damage identified at check in, easy to get it noted. VERY through check on return as if they were looking for any excuse to render a damage charge "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ROBERT - 26 May 2019

" Good value for money. "

" Good value for money. Some difficulties with finding and returning the car rental location. Car was partially dirty. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 6

NICE, FR - Reviewed by NORMAN - 26 May 2019

" Based in the poor reviews especially with the supply company's auto Europe use "

" Booked online whilst on holiday in France immediately realised that neither myself or my wife had a credit card on us, had to wait for the office opening then was told nothing could be done, referred to the supply company who referred back, i offered debit payment in full for deposit or cash which was not acceptable. Because booking as within the 72 hour cancellation then no refund even though office contacted within hours after booking, it would have been immediately after booking if it was open. I total accept that it was part of T&C to have a valid credit card but would be helpful to have a warning before confirming booking and taking payment if there are no alternatives. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by GAETANINO - 25 May 2019

" It was a very annoying and frustrating experience. I will never book with interrent again. "

" There is nothing to share. The desk was closed at 9.00 pm I was unable to pick up car and had to Rent one from another company. I was not prepared to wait in the airport until the following morning. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by MONIKA - 21 May 2019

" Quick online and cheap deal. "

" Very helpful staff, friendly and welcoming. There was an issue with the car i rented, but it was quickly solved and i got a replacemnet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by TOBY - 15 May 2019

" Very unhelpful when I was delayed and was not provided with a vehicle when I landed. Was told to pay all over again. "

" Very unhelpful when I was delayed and was not provided with a vehicle when I landed. Was told to pay all over again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by MARKUS - 08 May 2019

" PROS: Desk staff were friendly. CONS: Difficult to find rental office. Check out / check in was very confusing. Car was not clean. Car was horrible. "

" Fiat Panda is a horrible car. Poor fuel efficiency, uncomfortable, no power. 2nd time I've rented a Panda. Never again! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by ALAN - 21 April 2019

" See my comments above. I consider I have been defrauded and as I travel 6 to 10 times a year during which I could have used your vehicles. The non action to my valid request for the return of money wrongfully deducted has cost you ongoing business as I have already cancelled one booking and will look to book elsewhere in future. A satisfied customer is the best advert bit bad news travels faster. PS I still want my money back! "

" The experience at pick up was one of our best. Unfortunately at return your provider failed to see the car had been returned in good time only noticing it, beside the depot, 15 hours later and we were charged for an extra day. We have since appealed and provided evidence and all our emails have been ignored. We have been cheated. We have since cancelled other bookings as our requests for a response remain unanswered. Pleas review our file and refund me the €51.17 I consider now to be stolen!! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by KATHERINE - 16 April 2019

" Great car - helpful and efficient staff "

" Faultless! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CHRISTOPH - 15 April 2019

" All easy and intuitive. "

" After reading some online reviews, I was a bit scared about potential subjectively unjustified charges after the return of the vehicle. Those fears did not materialise, yet I spent over 30 minutes when collecting the car noting down unrecorded damages. The condition of the car was good, the windscreen inside a bit dirty. But all in all, an almost unbeatable price-value ration. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by DEREK - 09 April 2019

" efficient "

" efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by TERRY - 08 April 2019

" Great price. Very help ful customer services when I flagged this issue. But worrying that I was put in the position above "

" Unfortunately I had no experience with interrent. At Bordeaux there is an Interrent desk but it was not staffed and we had to use Gold Car. Which I know you will know own them. Whilst the experience was a good one it was very frustrating and worrying that your voucher terms and conditions are different to theirs. I found myself having to agree their T and C's or not get my car. Having already been ripped off by Gold Car on a previous holiday on fuel recharging admin fees. You can imagine my worry when your voucher says I should not have to pay a fuel deposit and they insist I do. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by EWEN - 20 March 2019

" Good website for booking "

" Staff very friendly and professional "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by ROLAND - 12 March 2019

" A smooth arrangement for our rental. "

" Helpful staff. Arnaud at reception had very good, clear explanations in English. As it was after dark a very helpful young lady at the car park brought out a portable flood light to make sure we could inspect the car thoroughly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by BRUCE - 09 March 2019

" Need more flexibility "

" Poor service and a lack of flexibility as the booking time was wrong by two hours and Inhad to wait around for 2 hours "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by ROGER - 08 March 2019

" Your staff were very helpful when I phoned about this. They also helped me change another upcoming rental with the same hire company to an alternative. Well done! "

" Arrogent unhelpful staff bordering on the surly. I find it completely unacceptable that I am responsible for the vehicle in the event of a breakdown. I can have control of how and where I park the vehicle to reduce the risk of theft, and have control over whether I drive in a fashion that minimises accidents. But I have no control of the supplied condition of the vehicle. Having been informed that they undergo thorough preparation I received a vehicle that had a dirty boot, and 3 substantial damage areas as opposed to the single one marked on the paperwork. This took almost a half hour to rectify the paperwork after I returned to the office show them this. They took the necessary photographs etc and issued a document that they were only willing to email to me. I did succeed in obtaining a hard copy. Their behaviour was with bad grace. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by ANDREW - 05 March 2019

" All good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by SIMON - 05 March 2019

" Auto Europe part of the process was sooth & efficient. "

" Took in excess of 45 minutes at the desk queuing to collect the car, only one person on the desk but only three people in front of me. Similar situation on the return, only one person on the desk and a large queue. The when I dropped the car off the member of staff didn't sign or accept condition of car on return, I went back to the office but the queue was too large. The collection and return process could be quicker and more efficient. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PARIS, FR - Reviewed by CLAIRE - 05 March 2019

" As above "

" Poor car dirty and scratched Very expensive to add additional driver. Counter staff tried to charge for additional insurance even though I was fully insured. The deposit they took was much higher than the information given in the contract "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

BORDEAUX, FR - Reviewed by ROBERT - 04 March 2019

" Quick pick up and drop off plus to be told no issues at drop off which others don't all do. "

" Top class vehicle provided at a very good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RACHEL SUSAN - 22 February 2019

" As above. "

" Excellent. Efficient and great value. Upgraded which made it even better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PAUL - 21 February 2019

" I have used inter rent earlier in the year with the same aggressive staff so phoned to check insurance issues with your uk call center before travelling but received very poor service and advice "

" Very agressive sale staff who were very unhappy that we taken out insurance with yourselves and that we had an excess annual policy Also pair of underwear found in car upon collection car fuel cap not working every time also I have problems with gold car before so not happy being sent ot gold car desk "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

TOULOUSE, FR - Reviewed by ANDREW - 19 February 2019

" Excellent site. "

" The guy on the desk was brilliant. Gave good local info and help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 18 February 2019

" Thsi experience has dented my confidence in auto-europe, I will shorty be booking two car hires and will for the first time look at other providers. "

" I had a "hard sell" on insurance and when i informed the young lady (who spoke excellent english) that I had annual insurance she informed me that interrent did not reconize my insurance. I was then told I had to pay 20 euro because I had chosen a diesel car, i informed her that I had chosen a suv which is both diesel and petrol and interrent had chosen the car, I had no option to reluctantly pay this surcharge. The pick up for the car was at th end of the car parking and on discovering a scratch on the car the stall informed me that i was to take a photograph and return to the counter staff in the terminal. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 14 February 2019

" Call made to call center unhelpful. "

" Had a puncture and managed to swap the tyre with the temporary space saver tyre. However, as this occurred on the first day of rental some 100 kms away from the pickup point there was no contact details to advise of what to do regarding a replacement vehicle. Tried phoning numbers given but to no avail including your number which was not helpful. Ended driving back to the pickup point to replace vehicle, this cost a day from my plans. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 2

PARIS, FR - Reviewed by PESACH - 11 February 2019

" ccc "

" I was told clearly by the person at the desk in cdg that I could return the car before 22.00 and they would be open. After that time, I'd still be able to return the car, but with a 60 euro surcharge. When I got to the office at 21.50 it was closed with no sign of what to do. After the fourth call to Interrents number I was told to drop the key off at the Europcar desk. By this time I had already found the sign, conveniently placed at the end of the window at the side of the Interrent office, as opposed to next to the sign on one of the front doors, where the sign saying the office was closed was correctly placed. Of course, I returnrd the keys after 22.00, and don't have a clue about what I'm being charged, since I haven't had any communication from Intrerrent, despite the fact that more than three days have elapsed since I returned their car. Very shoddy work. Great price though. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CAROLINE - 10 February 2019

" No issues with the booking / voucher process, it all works very well. "

" I was charged for damage I know I could not have caused, and given no opportunity to contest it. The car was driven to my property in the countryside, parked off-road, and driven back to the airport - at no point was it left unattended and I did not touch anything with the car. I have a separate hire car insurance policy so am unlikely to be out of pocket, however the sheer frustration of feeling totally taken advantage of, and being utterly powerless to even raise a complaint actually reduced me to tears. The hard sell I received at collection put me on notice that there was already going to be an issue when I returned the car. The check-in girl unbelievably 'noticed' the tiniest of scuffs immediately on my return, on the only panel on the car not to have been marked, for which I was billed an entire bumper respray. This is the first time I have had a problem with Interrent, coincidentally since they were taken over by Goldcar. Their approach is very shortsighted, as, although they have striped me on this occasion, I will never use them again, and shall advise all of my visitors to blacklist them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by NIGEL - 04 February 2019

" Have always used you and will continue to do so "

" They neede to have a facility allowing use of debit dards fro those of us who only have such and no credit cars.Never a problem with Avis or Budget at Lyon. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 31 January 2019

" Straightforward as always. Confident that I can book early and cancel, if plans change or they send me a better offer! "

" Best yet. The pickup was quick with a ready acceptance that I had my own excess insurance. The car was checked with me before taking possession. Quick and straightforward on return. Exterior of car was a bit worse for wear, which I don't mind, but the interior was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOHN - 28 January 2019

" Excellent value. "

" At this time of year pick-up and drop-off is quick and efficient. However, in busy periods I've had to wait well over an hour to collect the car, and in very poor conditions - nowhere to sit, nowhere to shelter from the sun etc, and I would certainly not be recommending Interrent to anyone in the summer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by ALAN - 27 January 2019

" As above "

" I filled up during my rental period from half a tank to full, this cost 26 euros. I returned the vehicle half full again yet I was charged 45 euro, it doesn't add up so I won't be renting from you again. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROY - 26 January 2019

" This is not a proper price comparison. I was obliged to pay an additional 140 euros for a week's hire to bring my cover up to the standard available as default from most other companies. AUTO-EUROPE SHOULD INCLUDE INSURANCE DETAILS AS PART OF THEIR PRICE COMPARISONS. Otherwise you are favouring the wide boys of the industry. "

" These low prices are not proper comparisons. Interrent/ Goldcar only provide 3rd party insurance, so effectively you are not covered. Other more reputable companies are fully covered with you only liable for the excess. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NICE, FR - Reviewed by EDWIN - 24 January 2019

" The AutoEurope service is good but you need to think about recommending InterRent. "

" The excess damage waiver insurance was extortionate and we were advised by the counter staff that the minimum charge for even a scratch was €250. Given that the car had done over 7000kms, this is ridiculous. When we looked at the car, it had numerous scratches and dents that were not marked on the damage report. We only saw them because we collected the car in daylight. If it had been dark, we could have missed them and been faced with a huge bill. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TOULOUSE, FR - Reviewed by DEAN - 22 January 2019

" Always straightforward. Need to be clearer on additional charges such as new environmental tax on diesel engines "

" Busy desk with a long wait. Hard up sell on additional insurance. Environmental tax now on diesel rentals. Tried to up sell GPS unit when car was pre-fitted. Car dirty on collection. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LYON, FR - Reviewed by STEVEN - 21 January 2019

" Overall very satisfied but had to be firm over deposit waiver or would have cost 100 Euro "

" Tried to push deposit free cover which was more than the fee. already had deposit insurance "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by TIMOTHY - 20 January 2019

" First I should say I have no gripe with Autoeurope. The website and service (as a car rental service broker) for the major rental companies is fine. Just one thing though. Please inform users who Goldcar, Rhodium, Keddy and Interrent are owned by (Europcar). It would help users steer clear of this disreputable and poorly-managed company and its subsidiaries, as explained above. "

" First I should say I have no gripe with Autoeurope. The website and service (as a car rental service broker) for the major rental companies is fine. Just one thing though. Please inform users who Goldcar, Rhodium, Keddy and Interrent are owned by (Europcar). It would help users steer clear of this disreputable and poorly-managed company and its subsidiaries, as explained below. If I'd known that Interrent were part of the by now thoroughly disreputed French-owned Europcar budget rental subsidiaries of Goldcar, Rhodium and Keddy (and Interrent), I would NOT have booked that service through Interrent. The well-publicised UK court case in Leicester, UK, which Europcar lost in July 2017, receiving heavy fines, and the well-publicised catalogue of disgruntled client-victims to the appalling industry malpractices by Goldcar and their ilk, noted in several editions of the Sunday Times newspaper (Money Section) in UK in the latter half of 2018, should act as a warning. Do NOT use these companies. You (the client) may be honest, but they are NOT. As I result of my experience, if they choose to charge me for a two inch scuff on two wheel hubs on the driver's side, which were there before I took the car but not marked as damages by them initially, I will contest, because I did not cause them. The car has over 9,000km on the clock and has no damage. Such scuff marks are caused (as the lady in check-in rep exclaimed to kerbside parking. I never parked in a town or against any kerb during my trip. And I do not tell lies. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by CATHERINE - 19 January 2019

" I am a longstanding client very satisfied with the whole experience every time, thank you "

" They are not easy to find on 3rd floor of parking 6 in Nice, badly signed, but now I know it will be easier. The little car was fine but dirty outside having been left in the elements and more inconvenient there was no water in the windscreen washer, I did mention it to them when I left the car and they took good note of it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by SEAMUS JAMES - 17 January 2019

" Please get in contact about this unauthorised payment you took from my credit card! "

" Car was fine BUT WHY DID YOU TAKE A PAYMENT FOR £21.17 from my account on 25 of November without any notification when I returned car all was perfect including petrol refil. I am taking this up with my bank. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CHRISTOPHER - 14 January 2019

" Good value, nice car, will be using auto europe again before long. "

" Good value offer identified and hassle-free pickup & drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by TOBY - 14 January 2019

" This company is to ne avoided at all costs. Many people were dissatisfied when we were here. They made us pay an over rated insurance as they would not take our debit cards nor our credit card (American Express ). They spent 30mn trying to find all the small prints to prove they were right. Fair enough. But when we found that there was a way to not pay their extra fees (nearly as much as the rental itself for 5 days!!), and block a fee of 1500€ instead. They told us this would take 2 months and not sure they could give it back. They were clearly reluctant to offer this option because they are here to rip you off. The staff is badly educated and very low level. We stayed 1h15 just to pick up our car with 3 young children. I have to add that we had taken the insurance with autoeurope which they argued was not compatible!!! avoid this company. I am surprised they are still in business but I think they are using / changing regularly their name to escape their very bad reputation (goldcar is them too!). All in all this has cost us more than a regular rental company "

" This company is to ne avoided at all costs. Many people were dissatisfied when we were here. They made us pay an over rated insurance as they would not take our debit cards nor our credit card (American Express ). They spent 30mn trying to find all the small prints to prove they were right. Fair enough. But when we found that there was a way to not pay their extra fees (nearly as much as the rental itself for 5 days!!), and block a fee of 1500€ instead. They told us this would take 2 months and not sure they could give it back. They were clearly reluctant to offer this option because they are here to rip you off. The staff is badly educated and very low level. We stayed 1h15 just to pick up our car with 3 young children. I have to add that we had taken the insurance with autoeurope which they argued was not compatible!!! avoid this company. I am surprised they are still in business but I think they are using / changing regularly their name to escape their very bad reputation (goldcar is them too!). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NICE, FR - Reviewed by JAMES - 10 January 2019

" Very good value hassle free car rental probably the smoothest I've experienced, I will definitely be using them again. "

" The young girl behind the counter when we collected the car was most helpful and very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RICHARD - 10 January 2019

" See above "

" I find Interrent to be an excellent car hire company at Toulouse airport. I think their service would be considerably improved if there was a faster/streamlined check-in process. The paperwork has to be prepared from the beginning every time. I use Interrent/Gold many times a year and it seems to me the registration process could be simplified by pre-preparing paperwork so that only the signature is required. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by EDWARD - 09 January 2019

" Easy booking and good value for money "

" friendly staff good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 09 January 2019

" Never had a problem with Auto Europe and I have always found their customer service excellent. "

" Interrent is now part of GoldCar, I recently rented a car through GoldCar and despite the GoldCar representative confirming the car was returned in the same condition as when rented out, they tried to put a charge on my credit card of circa £220 for "damage" - which my credit card company disputed and the claim was rejected. So I am very wary of them and their sharp practices. Upon renting the vehicle I was provided with the normal pre-printed sketch showing the dents etc. There were 3 "x" on the document, upon looking carefully at the car I noted a further 10 scratches and dents. As I walked back to the rental office the representative (who saw me looking very carefully at the car) immediately said to me "Ah you noticed all the scratches and dents". He accepted all the additional "x's" I placed on the form without even inspecting the car; so I believe I was being set up for a large claim. Upon returning the car, I asked the 2 people there to confirm that it was returned in the same condition as when rented out - both said they did not have the authority and I would have to wait for their colleague. 10 minutes later he appeared and confirmed in writing there was no problem with the vehicle and wrote "RAS" on the form (French for returned OK). I would further add that after renting the car, they send an email with the original sketch re the condition of the car which of course is incorrect as they should send the sketch with all the marks, which is a little misleading and again bad practice (in my opinion). Given I have an annual zero cost excess insurance policy I have no problemu sing a cheap and cheerful company like Interrent and Firefly but it is the hassle factor which is annoying. But if you can put up with this, then paying 1/3 of the cost with Sixt etc. is good value. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by AMY - 09 January 2019

" I was very concerned to learn, upon collecting the vehicle, that Interrent is now owned by Goldcar. Honestly, I will think twice before I rent from Interrent again because of this. I have had terrible experiences with Goldcar and avoid them at all cost. Interrent have some serious work to do to gain customer trust "

" The vehicle had clearly been in an accident previously, and felt unsafe once I was driving it. We questioned a mark on the car which was to our eyes larger than 5 cm and not marked on the rental agreement, but the car park staff disagreed and challenged us, the measured it and it was 5cm. only after we insisted he mark it down did he add it to our rental. I felt like we could have been set up to take responsibility for something that was not our fault. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 2

TOULOUSE, FR - Reviewed by DARREN - 08 January 2019

" Not a very pleasant experience as just looking for additional ways to make extra money from clients. I rent cars frequently from many differing sources but will not rent through you again "

" I was extremely dissapointed that the policy to leave a deposit for damages that is understandable. But to leave an additional deposit of €150 for fuel expense if returned not full was totally unacceptable. This charge will not be refunded up to 8 days after the return of the vehicle is robbery. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by CAROLINE - 08 January 2019

" Auto Europe should be aware of how incompetent Interrent are and should not consider using them in the future "

" I would advise anyone thinking about car rental through Interrent to not do it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by GARETH - 08 January 2019

" Reason why unlikely to recommend Interrent was that we were told we were the very last customers renting from them as they were closing down on 31/12/18 for collecting vehicles! Nothing to do with the vehicle/service! "

" Vehicle was first class and whilst the `counter experience` was a bit slow owing to inexperience of staff the pick up and drop off went off smoothly. Only comment was that the vehicle mileage details were nothing like the booking form but all resolved without issues. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 06 January 2019

" Drop off experience, we had the same colleague as collection who was extremely friendly and helpful. "

" No further comment required. We were a little early arriving for our hire (flight early), but this caused no problem to the counter staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by BARRINGTON - 05 January 2019

" good value - have already recommended to a friend "

" quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by JOANNA - 04 January 2019

" Will try to avoid that clerk at goldcar/intervention in future "

" Very pushy counter clerk trying to sell extortionate extra insurance. I explained several times to no avail that I have taken out my own excess "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 03 January 2019

" Fine, but not a good idea to put Interrent stickers on the back window of the car as it might encourage break ins. "

" Very quick and straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PETER - 03 January 2019

" At present it's a 50 / 50 on auto Europe as after eight days we have not received a closure to our complaint about our experience outlined above. "

" We booked a Mégane and got a Corsa this of course meant the buggy only fitted with the boot cover up. We booked car seats and had to ask for it. Then we couldn't fit. Nor could inter rent staff who then went to assist another customer before closing up for the night without checking we were sorted. We had to get an alternative seat from Alamo. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by MARTYN - 03 January 2019

" Internet site easy to navigate. "

" Interrent now not in main car rental building so not convenient. Car very damaged, tyre pressure warning light remained on all the time(I was told to ignore it). May have been the cheapest at the time but did not make up for the poor vehicle etc. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by JANET - 31 December 2018

" I find your booking system easy to use and it provides great value - although perhaps you should avoid Interrent rather than be associated with such a disreputable company. "

" I've used them many times and they were my preferred rental co, but have now merged with Goldcar and it was dreadful. The agent told me that fuel was.difficult to obtain due to 'gilets jaunes' and persuaded me to pay €20 for smart return service so I wouldn't be penalised for returning the car unfuelled. Not only was that untrue, but they did charge me a €50 penalty! My complaints via the online form have gone unanswered and I am very unhappy. I have no problem with your service - excellent as always - but Interrent is truly appalling now, I will never use them again "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 7

NICE, FR - Reviewed by PATRICK - 24 December 2018

" will use you again "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by KENNETH - 23 December 2018

" Refer to my previous comments about Interrent, no problems with Autoeurope. "

" All the years using Auto Europe and this is the first time I have complained. I rented on the basis they were 'in terminal'. Arrived at Terminal 1 to find I have to take a bus to Terminal 2. Then I find I have to take my luggage through car park 5 to a different car park for the rentals. I then find Interrent is in Car Park 6. Then I find that Interrent belongs to Goldcars who I will not use. I booked assistance with the airline for my wife who has limited mobility so this was a very painful experience for her. I do not blame Autoeurope for this but I am very disappointed. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NICE, FR - Reviewed by DAVID - 21 December 2018

" Extremely good value. "

" Car dirty, smelly. No screen wash. Front tyres nearly bald. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by SARAH - 20 December 2018

" Thanks AE for sorting out my problem. "

" Wrongly charged diesel fee, counter staff said I'd requested a diesel car. Thankfully AE staff were very helpful and sorted it out, including a refund of the charges "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by TANYA - 17 December 2018

" Unable to help me over th phone there and then. Said it would take a few hours. Didn't have that time "

" I forgot my driving licence. Was offered to add another driver to my booking at €140 odd. The car itself was only £73. Outrageously expensive. You must get this often. Went elsewhere and hired a car cheaper. Not happy with the service "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by ALISON - 17 December 2018

" Up until now I have never had a problem with the cars I have hired through Auto Europe and have always been very happy with you. However I wouldn't use Interrent again as they made a short business trip far more complicated than it needed to be. "

" I have already sent my feedback to interrent as well but basically: 1) very slow service at desk in Toulouse airport due to a group of British customers. A manager should have been called to deal with them. 2) GPS supplied didn't cover Andorra, although it was clear this was my destination as I had to pay for cross-border cover 3) Didn't accept AMEX as credit card for the deposit which is hugely inconvenient for an international company at an international airport. I do want to say that the member of staff at the desk who I spoke to was actually very nice and efficient: it was just clear there was no management or communication. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by OLIVER - 14 December 2018

" no "

" Awful experience and overcharged "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

MARSEILLE, FR - Reviewed by MARK - 13 December 2018

" We have been renting through Auto Europe for 15 years, in Denmark, Ireland and Italy as well as France and Spain, and this has been the first time we have not been completely satisfied. But it was such a bad experience, it makes me nervous about booking again. How can I know whether the car I book is going to come from the company I chose, and not one with an appalling reputation for cheating customers, like Goldcar. Why do you not indicate when another rental company will be dealing with the booking? Why do you even have companies like Goldcar on your site? Is there any hope that you can get me back the €128 that Goldcar cheated me out of? "

" Interrent's Marseille branch is operated by Goldcar, and it was a very different experience from the excellent one we had at Girona in August. As always, we booked with the Auto Europe Excess Reimbursement Coverage. The Goldcar staff member who dealt with me insisted that €3000 would be blocked on my credit card, of which only €800 would be reimbursed by Auto Europe in the event of damage to or theft of the car, unless I took out a Goldcar Super Cover policy at a total additional cost of €128, and that we would have no breakdown cover without this extra premium either. She laid it on thick that with the civil unrest in France and roadblocks in place, damage to the car was a distinct possibility, and generally made me feel so much at risk that I agreed to take out the extra cover - something Auto Europe cover was supposed to render unnecessary. SHe included extra covers in this ('Smart return' and Mega relax') which she did not inform me were separate items from the 'Super Cover'. I was also charged a diesel vehicle supplement, because the large car I was given was diesel, though the small one I had booked would have been petrol. After only 2 hours sleep, and with 2 tired and fractious children in tow, I was not thinking clearly enough to check the paperwork and resist her pressure. I now see that the Auto Europe rental documents clearly states that my liability for theft or damage was limited to €800, and that €800 would be blocked on my car, all of which would be reimbursed by Auto Europe in the event of a claim. So the Goldcar rental agent out and out lied to me, to con me into paying an extra 150% on top of the fee I paid to Auto Europe. I had deliberately avoided booking a rental from Goldcar because their Marseille office had so many appalling reviews on Trip Advisor et al, yet wound up being ripped off by them anyway. We would have spent significantly less money if we had rented a 7 seater automatic MPV from Hertz! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RONALD - 09 December 2018

" Could have been a little better "

" Severe problem trying to extend the rental period by 6 hours "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LYON, FR - Reviewed by SUSAN - 06 December 2018

" Very satisfactory "

" Quick, and staff helpful. I was surprised that they did not seem to know that the vehicle I rented had been significantly scraped down the passenger side but when I drew their attention to it they accepted it was so. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by JONATHAN - 05 December 2018

" The car was dirty inside and out. The fuel was not full and the milage wrong on the forms. "

" The car was dirty inside and out. The fuel was not full and the milage wrong on the forms. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by ERIC - 05 December 2018

" Need to be clear about insurance coverage included in the price...comprehensive versus 3rd party etc. "

" Now owned by another company. Extremely slow check in process...waited 40 minutes in line. Each customer took in excess of 15 minutes to be sorted. Very hard sell for added insurance. Allegedly only covered with 3rd party insurance unless extra payment made. Excess deposit(800 Euros) as well as fuel deposit (114 Euros) taken. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARGARET - 04 December 2018

" Would no longer recommend internet as they are part of the Goldcar empire and this should be made clear when booking "

" Sadly we discovered that internet has been taken over by Goldcar. There was a very hard sell for extra insurance at the pickup counter and we had no choice but to pay an additional 114euros to cover if we did not return the car full with fuel. There were many more areas of damage than marked on the initial contract and the car was not full with fuel when we went to drive it away. We managed to get a member of staff to sign For all these points "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by JOHN - 03 December 2018

" Excellent price for this rental but again, this depends on the time of year, "

" All depends on the time of year. For my November rental there was no waiting time for the pick-up. In summer, it took nearly two hours. But at both times the drop-off was very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by PAUL - 02 December 2018

" I'm absolutely disgusted with the way Interrent conduct their business and would never use them again. It has reinforced all the bad reputation that budget renatal companies get. The first issue I had was that I was told the car was only 5/8 full of fuel. I queried this and said that I was led to believe it would be full and that it could cause an issue when I return it. The car was absolutely filthy and I had to clean it with my hands to be able to take photos and note down all the damage which wasn't recorded on the sheet I was given. I then had to find a cloakroom to wash myself afterwards. Realising the potential problem with refueling I stopped at a service station 1 mile from the aeroport drop-off on my return. I was refuelling while my partner sat inside with the ignition on telling me when the needle got to 5/8 (what a hassle!!!). She told me to stop so I kept the nozzle in and went to see the needle. It was exactly on 5/8 but I said I was going to put a bit more in as I didn't want any problem so in went another 3 Euros worth. We had to wait around for 20 minutes before anyone helped us at the rental check-in which made us a bit concerned about time but all was good. He checked it over and said everything was fine and that the depoist would be automatically returned by the desk later. 3 weeks later to my amazement I just happened to be looking at my bank statement to see that Interrent had stolen 39.16 Euros from me with no warning or explanation. I queried this and eventually was provided with an invoice stating that it was a 'penalty' and 'charge' for underfuelling. Well this made me so angry as I knew 100% that there was more fuel in there than when I collected it. Why did the person who checked it back in not tell me when he could quite clearly see that it was meant to be 5/8 on the sheet he was writing on. Had he'd said something rather than telling me all was good, I would've been able to show him and disprove his apparent conclusion. There has been one of two possible things going on here, either the company policy of Interrent is to falsly record return fuel levels or secondly the check-in guy didn't give the needle long enough to rise to the correct level!!! Apparently the vehicle was on half full at 4/8 recorded on my return as documented on the copy of the check-in sheet which was given to me with the extra charge invoice. Strange how one mile up the road in the (flat) service station the needle was closer to the 3/4 mark than the 1/2. The fact it wasn't queried at check-in and the fact it got taken from my account leaves me with a very bad taste with this whole experience. Really shabby business practise which I made sure 100% that I wouldn't get caught out on. I will not only avoid Interrent in the future I shall make sure everyone knows what kind of business you are! All this could've been avoided if the car was full of fuel. As I was charged for apparently underfueling 8.46 plus vat (plus the penalty of (24.17+VAT) I'm sure that the person who left it at 5/8 before me was also charged so why wasn't it filled back up to 100% if they'd paid for the difference??? Someone at some point must have left it 3/8 down!! My advice to anyone using interrent is to always assume you are going to try to be scammed and therefore take photos of the car and even videos and always of the inside and fuel gage so when they steel money from your account you'll have evidence. I've learnt my lesson! "

" I'm absolutely disgusted with the way you conduct your business and would never use you again. It has reinforced all the bad reputation that budget renatal companies get. The first issue I had was that I was told the car was only 5/8 full of fuel. I queried this and said that I was led to believe it would be full and that it could cause an issue when I return it. The car was absolutely filthy and I had to clean it with my hands to be able to take photos and note down all the damage which wasn't recorded on the sheet I was given. I then had to find a cloakroom to wash myself afterwards. Realising the potential problem with refueling I stopped at a service station 1 mile from the aeroport drop-off on my return. I was refuelling while my partner sat inside with the ignition on telling me when the needle got to 5/8 (what a hassle!!!). She told me to stop so I kept the nozzle in and went to see the needle. It was exactly on 5/8 but I said I was going to put a bit more in as I didn't want any problem so in went another 3 Euros worth. We had to wait around for 20 minutes before anyone helped us at the rental check-in which made us a bit concerned about time but all was good. He checked it over and said everything was fine and that the depoist would be automatically returned by the desk later. 3 weeks later to my amazement I just happened to be looking at my bank statement to see that Interrent had stolen 39.16 Euros from me with no warning or explanation. I queried this and eventually was provided with an invoice stating that it was a 'penalty' and 'charge' for underfuelling. Well this made me so angry as I knew 100% that there was more fuel in there than when I collected it. Why did the person who checked it back in not tell me when he could quite clearly see that it was meant to be 5/8. Had he'd said something rather than telling me all was good, I would've been able to show him and disprove his apparent conclusion. There has been one of two possible things going on here, either the company policy of Interrent is to falsly record return fuel levels or secondly the check-in guy didn't give the needle long enough to rise to the correct level!!! Apparently the vehicle was on half full at 4/8 recorded on my return as documented on the copy of the check-in sheet which was given to me with the extra charge invoice. Strange how one mile up the road in the (flat) service station the needle was closer to the 3/4 mark than the 1/2. The fact it wasn't queried at check-in and the fact it got taken from my account leaves me with a very bad taste with this whole experience. Really shabby business practise which I made sure 100% that I wouldn't get caught out on. I will not only avoid Interrent in the future I shall make sure everyone knows what kind of business you are! All this could've been avoided if the car was full of fuel. As I was charged for underfueling 8.46 plus vat I'm sure that the person who left it at 5/8 before me was also charged so why wasn't it filled back up to 100% if they'd paid for the difference??? Someone at some point must have left it 3/8 down!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

NICE, FR - Reviewed by IAN - 30 November 2018

" Pleased with Auto Europe but would not recommend Inter rent - unfortunate as have used company at least 6 times in past 5 years. Also inconvenient that new site premises have moved to public car park with little cover when raining. "

" No warning triangle or high vis jackets in car and when notifying staff they stated that none were available. On turning on ignition warning light showed that tyre pressures had to be checked and/or reset. Told by staff that no need to worry as warning light would go off after driving car for a short period. (Not the case and had to res set ourselves ) "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by RAPHE - 27 November 2018

" Good with a excellent value. "

" Good & friendly. Car had a no of scratches so it was important to note these at the time of pick-up. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by DONATO - 26 November 2018

" low cost but rip off several customers arguing about the add charges to the point that you need security in the premises !!! "

" Car very dirty Was asked to vaccum the car before drop off many scratches on the car - not reported on the sheet clearly the aim was to charge me for the unreported scratches "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by KENNETH - 25 November 2018

" Your reputation is damaged by parterning with car hire companies whose motivation is simply to fleece customers. You should know this, from the amount of adverse publicity Goldcar receives in the UK. I would have cancelled my booking with Intervention had I known that Goldcar had taken over their contracts. "

" Dreadful attitude and arrogance, lack of customer service. Have no idea how to engage with customers. This is however Goldcar who have taken over Intervention. These robots insist on making you listen to their sales talk aimed at threatening customers. When politely declined their sales offers, they became aggressive and extremely unhelpful and off hand. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LISA - 24 November 2018

" N.A "

" This is my second time with Interrent. My first booking was great and so I chose to use the company again. Yet another easy experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by TIMOTHY - 23 November 2018

" I needed a cheap car to get from the airport to my house in the Midi Pyrenees, and this was a very good deal indeed, with a clean and tidy car in good condition, and a good experience for picking up and returning it. (Glad the paperwork was in the airport again and not in a van in the car park!) Happy to return the car clean and full of fuel, and happy to organise insurance for the excess, but unhappy at a charge if the car had broken down. "

" The hard sell at the desk included not just the usual insurance excess (which I cover independently) but also a breakdown charge. It does seem unreasonable to charge the hirer if the car breaks down! Otherwise the service was friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SUSAN - 22 November 2018

" Clearer signs at the airport for your company would have been helpful. It was labelled Gold car which I understand has been absorbed under one name. "

" Your counter staff within the Terminal was very friendly, efficient and persuasive. However the staff at the car collection/drop off were very unhelpful and dismissive, barely bothering to lift their gaze from their phones to acknowledge me. I am also awaiting the refund on my unused fuel which was pre-paid. ( Over half a tank when dropped off) "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ROGER - 21 November 2018

" After not being able to make contact with car hire company as mentioned above, telephoned Auto Europe who responded straight away and contacted the company on my behalf. It was a great help and put my mind at rest. "

" Had a bit of a delay in picking up keys and paperwork at desk. It was dark when finally got car. Checked for damage seemed O. K. according to diagram. Next morning however spotted small dent on hubcap which would have been difficult to see in the dark. Tried to telephone a number of times without getting a response. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ANTHONY - 20 November 2018

" Car dirty. Drop off had to wait 20 minutes "

" Car dirty. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

NICE, FR - Reviewed by MICHELLE - 19 November 2018

" ........................ "

" Unfortunately they no longer take American Express since their merger with Goldcar (6 weeks). So although I booked with American Express my business card they refused to give me a car unless I had another type of card. I hired the car for 36 hours and with luck had another card. I have hired with Interrent several time through you and have always been able to use my American Express. lease ask them to take it. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by PETER - 18 November 2018

" It was fine "

" A bit fiddly picking up the vehicle and very hard sell on additional insurance "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PAUL - 15 November 2018

" Cowboys ! Avoid -was forced to take higher insurance that cost over £100 for 4 days hire. "

" Was forced to accept higher insurance premium that cost well over £100 for short rental - will not use again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MATTHEW - 15 November 2018

" Very god company to deal with "

" greta company to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ALAN - 14 November 2018

" I'm still waiting to hear back from Autoeurope why I the zero excess insurance I booked through them turned out to have an excess of 500 euros. "

" Booked Zero tariff insurance through autoeurope. Chose interrent because it said the desk was in the terminal. Got to airport. Desk is not in the terminal. To get there you have to take a bus to the other terminal (3 stops), then walk 10 minutes out past the nearby car parks to the far away car parks. It's on the top floor of a multi storey car park. Staff told me I didn't have zero excess insurance, despite paying autoeurope for it. They offered zero excess as extra for an additional 45 euros per day. The "zero excess insurance" was - apparently - just a deceptive sale technique from autoeurope to make me purchase the car hire through them. I have contacted them about it, and not yet had a reply after 2 days. We'll see if this is a genuine mistake or an actual scam. This 45 euros a day extra is for a duff fiat panda, btw. Car was filthy, covered in dents and scratches, and had low pressure tyre wanring on when I drove it away. Seems to have had a slow puncture, as it camoe on again after I refilled the tyres. Interrent then charged my credit card for around 500 euros "excess", which will incur fees because it's in euros and my account is in pounds. What a waste of time. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by STUART - 14 November 2018

" Incorrect paperwork emailed to us Lack of information as to where to pick up the car We walked around the airport looking for the company and wasted more time The collection process at the airport took 2 hours Totally unacceptable "

" Documents that were sent were wrong. This caused a long delay at the collection counter. The counter staff had to then call Auto-Europe in the UK to confirm The Staff at GOLDCAR Toulouse were very good and all through the process of collecting the car they were professional and courteous "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LYON, FR - Reviewed by ALEXANDRA - 12 November 2018

" excellent service "

" Not very impressed about being told at pick up that I had to leave a deposit of over €1000 from the time of pick up until a week after I had given the car back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by DAVID - 12 November 2018

" Have used auto Europe for many years. Hard to beat on price. Just look carefully for out of hours costs which aren't shown up front. "

" Great value. Return straightforward and courteous. Counter staff at pickup very slow (fortunately I was first off the plane - a huge queue by time I had the keys) intent on selling me extras, told me my own excess policy wouldn't cover everything when I know it does. Who would spend £200 to insure a £100 hire? "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by MICHAEL - 11 November 2018

" good "

" plck up was v slow because computor was down. car was dirty outside. the overall service was good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by DAVID - 08 November 2018

" generally fine "

" Generally staff were very helpful and friendly. Only slight reservation was that they were a bit pushy in trying to get me to take the additional insurance - which I didn't want or need as I have an annual policy taken out in the UK. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by PETER - 07 November 2018

" CAR DIRTY AND FULL OF SCRATCHES. BUT PAPER ON CAR WAS CLEAN AS IF NEW. I HAD TO FIND ALL SCRATCHES AND BUMPS AND TAKE PHOTOS, THEN GO BACK TO COUNTER AND WAIT NEARLY AN HOUR, THEN SHOWED PHOTOS AND HAD TO MARK UP CAR DAMAGE SHEET MYSELF. ON RETURN HAVE BEEN CHARGED FOR A TINY SCRATCH WHICH I DID NOT DO, BUT CANT PROVE BECAUSE IS SUCH A FAINT SCRATCH ITS HARD TO SEE BUT CHARGE 260 EUROS, COULD HAVE CLEANED IT MYSELF IN 1 MINUTE WITH A BIT OF SCRATCH REMOVER. COMPARED TO THE OTHER SCRATCHES ON THE CAR MINE IS A JOKE. I BOOKED WITH INTERRENT, BUT ITS LINKED WITH GOLDCAR WHICH HAS A BAD REPUTATION ACCORDING TO INTERNET REVIEWS. WILL NEVER USE AGAIN. "

" CLOSED HAD TO GO TO GOLDCAR, CAR WAS SCRATCHED AND DIRTY. INSPECTION SHEET SHOWED NO DAMAGE. DO NOT USE EVER !!!!!!!!!!!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by GEORGE - 05 November 2018

" See 3 above "

" Interrent OK. Was extremely concerned following serious allegations about GOLDCAR staff behaviour, reported in recent Financial Times, who seemed to be involved with Interrent - not clear how they are linked. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NIGEL - 04 November 2018

" generally very good "

" could have done with more info on how to find the rental office "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARTIN - 04 November 2018

" Good value "

" Good value "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by ZOE - 02 November 2018

" Great value, shame about the customer service. "

" Value for money was excellent. The staff member who served me and my travel companion at arrival was rude, unfriendly and patronising. I had the impression that she either a) didn't like the clients or b) didn't like British people or C) thought she was too good for the role she was employed to do. I was very relieved I didn't have to meet her again at the end of the rental. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by DAVID - 01 November 2018

" I am a regular traveller to Bordeaux airport and have been hiring cars for many years. Where's I do not have a problem with will Inter-rent and will use them again, I will not be using Gold Car ever again. If it transpires there are regular collaborations which means dealing with Gold Car as well as Inter-rent, I will use neither. "

" It was not Inter-rent, it was Gold Car. There was some collaboration between the two over the vehicle rental. Inter-rent usually are very good but on this occasion it was a Gold Car rental. The man based at the desk of the outdoor drop off cabin was very rude and very unhelpful. Not a pleasant experience. I will not be using Gold Car again. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by EMMANUEL - 31 October 2018

" Autoeurope should be very careful who they are dealing with as it s their reputation on the line. "

" The only rental agency I have been with a security guy at the door. When I came in there was a heated conversation between a customer and the staff. The staff who dealt with me was polite though, but Interrent commercial practices are more than border line. They are very pushy for the customer to take their daily additional insurance (that they charge you around 25€) by scaring the customer (whatever happens to the car you will be charged, if you break down you will be charged, even to make you arrive 45 min your normal time upon return as you will be at the back of the queue etc but of course none of this will happen if you take their insurance). Once the keys were given to me, the staff told me the car was in perfect condition according to its system. I got to the car, scratches everywhere - like vandalism scratches you cannot miss and clearly not newly done, front bumber broken, inside of the car worn out and outside of the car extremely dirty. The car was in such a state that when I reported all my observation the guy basically ticked everywhere on the contract car Schematics. Also the car was very dirty (I also pointed it out and it got noticed on the contract) which I m glad I did as they charge you 180€ if it S return dirty... Last but not least, the car mileage on the contract was showing 38,000 kms but in reality had more than 41,000kms. Again as it is limited daily mileage had I not checked I would have faced an hefty penalty. Overall not satisfied and very very poor rental company, trying to rob customers from their money by any means "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

NICE, FR - Reviewed by JONATHAN - 29 October 2018

" Excellent value for money. But damage not pre-marked on car docs, had to inspect and report it at pickup. "

" Good staff. Excellent value for money. But pre-existing damage not pre-marked on car docs, had to inspect car ourselves and report it to staff at pickup. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by AMANDA - 28 October 2018

" was travelling alone & problems caused time delay & unnecessary anxiety. Interrent staff were however polite & helpful & having rented from them & now wiser would now feel confident to rent from them again "

" 1. vehicle pick up point was not at Lyon airport as stated which was my reason for choosing the company - had to wait 10 mins & take bus as with other car hire companies 2. vehicle booked was smallest available but was given Jeep which was declined & replaced with a Twingo 3. existing body damage pointed out by staff member which was good 3. Fuel tank should have been full but was only showing half full - luckily noticed before driving away & was told to bring it back half full which was difficult to judge and they gained about 7 litres on return 4. just got on to motorway after pick up & a warning light came on the dashboard. Later found from French car handbook was low tyre pressure. Bar all round should have been 250. Tyre pressure differed on all 4 tyres from 130 - 209 so obviously pressure had not been checked for some time. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by SIBYLLE - 27 October 2018

" I was not able to get assistance from auto europe when I encountered problems with the condition of the car. I was expecting to be given the email of interent . Also I found confusing the fact the i had taken some extra insurance with auto europe which was not passed onto interent More transparency would be appreciated Please do not pass on the comments to interent until I have been fully refunded the deposit which was around 800/900Euros. I want this review to be anonymous "

" HI Some damage were not on the contract I had to inspect the vehicle in the dark with my phone light at a late hour and return to the booth inside the airport to show them the pictures of the damage The guy was not very clear in his explanations The deposit was taken from my card and I have not been refunded yet The whole weekend I wondered if my comments on the condition of the car had beef indeed added to the file. I found the experience not a pleasant one "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by KENNETH RAYMOND - 26 October 2018

" As always - best prices, great service "

" No issues. Car good quality. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 26 October 2018

" See 3 above. "

" The car which I had booked was a petrol Peugeot 3008 or similar etc. Unsurprisingly I was told that this car was not available and was offered a diesel Citroen C4 Picasso. They then demanded a supplement of 17.50 Euros which they insisted was a 'diesel tax'. I later found out from reading Interrent's terms and conditions that the 2.50Euro daily charge is not a tax and only applies if a diesel is specifcally requested in advance and reserved. That was not the case and I should not have been charged a supplement when they were unable to provide the type of car booked. I request that this extra charge is refunded accordingly. They also blocked 147 Euros on my credit card for fuel. This is the first time a rental company has sought to do this in addition to the normal caution for damage. As it happens the tank was not quite full when I collected the car but I did not wish to return to the desk and delay our leaving the airport any longer. I returned the car with a completely full tank. They did confirm verbally on return of the car that no further charge was due, but I am concerned about online reports of various retrospective charges being made by Goldcar even when cars were returned with full tanks. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by THOMAS - 26 October 2018

" With Autoeuropa no problem. With inter rent as above "

" Didn't like the hard sell of extra insurance cover and them stating our cover was with Autoeuropa and not with them i.e. Inter rent. They didn't want to take no for an answer!! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by JULIA - 26 October 2018

" All good "

" Efficient friendly staff. Car was in good condition apart from a mark on the windscreen left from a sticker. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by NIGEL - 25 October 2018

" My flight was cancelled & I had to travel 24hrs later. I was told I had to make a new reservation. I am still waiting for a credit fore the original reservation. This is a poor process. My original reservation could have easily been amended, flight delays / cancellations happen regularly and rebooking is not the solution. So now I am waiting for a refund of the original booking of £83.23 and a refund of incorrect fees from Goldcar of EUR177.84 all through no fault of my own. This can only be classifed as very very poor. "

" Actually Goldcar. Took 1 hr at pickup desk & another 1/2hr waiting for the car in the car park as it was not there. This is longer than the flight itself took! Hard sell on insurance at the pick up desk, even though I explained that I have an excess policy. There was an error with the km at pickup on the rental agreement. Although the Goldcar operator manually amended the contract & promised to amend it on the system my credit card was debited with EUR177.84 on return which I assume is for this reason although I have received no information on the charge. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by ALAN - 25 October 2018

" Cheap and a good service as well. "

" The staff releasing and returning the car were very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by PATRICIA - 24 October 2018

" Don't understand what you mean by this section but this is the first time I have had such an experience after booking with Autoeurope. "

" Waited 1 hour to get car in spite of being 2nd in the queue. Due to some changes at Interrent, I was unable to get the small car I had requested. I booked before these changes were made and my booking was on an old system. I was given a Dacia Duster. Impossible for parking in Antibes. No smaller car was available and counter staff failed to appreciate my annoyance. I will never rent from Interrent again. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

NICE, FR - Reviewed by STEVEN - 24 October 2018

" As noted above, Auto Europe have a duty to advise their Customers if a change has taken place such as: Change of Rental Company Withdrawal of Payment Option "

" Firstly, the Interrent Rental Centre at Nice Airport is best described as chaotic. Every single Customer that I witnessed being dealt with, for the hour or so II was in there, had numerous problems, including myself. My reservation had been 'lost' despite producing the email confirmation/voucher as advised by Auto Europe, therefore a 'fresh' booking had to be created to cover my rental. Second, there was confusion about whom the rental company actually was - Goldcar seemed to be the hire company according to the new paperwork I had to manually complete on Thursday. Next, despite paying for my original booking, via Auto Europe, with my American Express Card as was advised by the rental centre staff that Amex was no longer accepted by Interrent - effective start of October. Luckily I had brought my Mastercard out with me, which I usually leave at home, and was able to use that for the rental deposit. (note: the deposit receipt was in the name of Goldcar...). I should have been advised of this change before I left the UK. After spending almost 30 minutes with the agent, I finally received my contract and keys, however unlike any other rental experience with Interrent (of which I have made around a dozen in the past two years) I was then expected to prepare the vehicle condition report myself, marking all damage (of which there was a great deal) on a form, then returning to the rental centre to have a duplicate made and countersigned. As noted, the car was in a terrible condition. I accept that at the end of a summer season, vehicles can have some damage however this car was not only scuffed, scratched and dented, it was filthy (it had not been cleaned following it's previous rental). All in all, this was an awful experience with Interrent - adding together all of the problems means I will not use them again as the potential costs-savings of such a low-cost provider is outweighed by such poor service. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by BRIAN - 23 October 2018

" Misleading "

" I had paid extra for zero excess,but when I was at the counter I was told I would have to pay another 99.95€ for this and had to take the vehicle with a €300 excess. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by ANNA MARIA - 23 October 2018

" Why on ae web you offer go exceed tge cover if it doesnt count and anywsy customer has to buy an insurance "

" I was prepared go pay €800 deposit as was said on my voucher. But surprisingly the girl at the counter asked me to pay €4000 !!! How come ppl going on holiday and rent economic car can afford to pay €4000? I could get the answer for what i should pay it so I had no choice to pay expensive insurance €84( for two days!) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by JEREMY - 23 October 2018

" Very efficient. "

" Second time I've used you. No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by TAMLIN - 22 October 2018

" I don't blame auto europe. we went with the cheapest option and got what we paid for. I would however suggest that you take inter rent and Goldcar off your search engine!!! "

" We arrived late for collection and the car I had paid for had gone! An upgrade was available at a cost. They could not accept debit cards for their extortionate deposit (900 euros) so we had to pay even more for full insurance. I paid at least 4x the amount I'd already paid. I arrived with my family (2 kids and mother in law) and no other rental companies had vehicles available so had no choice but to go with what they offered! The car had not been cleaned inside and had a coke can in the back and cigarette butt in the rear door handle. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PARIS, FR - Reviewed by EWEN - 22 October 2018

" This was not the service I expected. We waited 1hour and 20min to get the car due to some system issue. The car we eventually got was not clean, had very little petrol and was not the car we were suppose to have. With 2 small children this was a nightmare and I would not book again. "

" This was not the service I expected. We waited 1hour and 20min to get the car due to some system issue. The car we eventually got was not clean, had very little petrol and was not the car we were suppose to have. With 2 small children this was a nightmare and I would not book again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by MILES - 22 October 2018

" I use Auto Europe all the time but I am suspicious of the star system given to the rental companies. Internet is a shocker! "

" The counter staff are extremely rude & incredibly slow. I will never use them again no matter how cheap tbey may be. I am not sure how they get so many stars on your site as all the internet comments mirror ours. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOHN - 21 October 2018

" clarification on insurance excess policy and which organisation is responsible if a claim is made would be valuable. thank you "

" Process very smooth and efficient "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by SOPHIE - 21 October 2018

" When we got to the front of the queue, we discovered that the rental terms that I believed I had bought had been changed - the way the insurance is described is borderline fraudulent. After queueing for so long and with so many people waiting, it is not possible to properly challenge anything or get to the bottom of why it was mis-sold. I called interrent and was told that customer services was only contactable by email. The email bounced back. I felt for the staff because they were having to deal with angry people in awful circumstances. I have no complaints with them personally. It is the worst consumer experience I have had in a long while, I would actively go out of my way to discourage anyone from hiring a car through autoeurope or interrent again. "

" When we arrived at the office, there was a queue of around sixty people ahead of us. The car was booked for 10am and we eventually drove off around 1pm. It is inexcusable to have to wait that long. We had a three year old with us - there are no amenities and little shade. Hire more staff. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by WALTER - 18 October 2018

" We were nearly an hour picking our car up - the computers seemed to be really slow. All other parts of the journey are streamlined - why is it that when we ever get to the car rental desk it takes so long?? (this time twice as long) "

" We were nearly an hour picking our car up - the computers seemed to be really slow. All other parts of the journey are streamlined - why is it that when we ever get to the car rental desk it takes so long?? (this time twice as long) "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PETER - 18 October 2018

" Poorest pickup efficiency we have ever experienced, in many years of hiring cars abroad. As a result we were too late to buy any food or drink that evening. Not the fault of AutoEurope, but of Goldcar. "

" Interrent was recently taken over by Goldcar, and the pickup process was a complete shambles, taking nearly an hour. Also, if we had known it was Goldcar, we would not have touched them with a bargepole, as last time we used Goldcar (at Faro) we were scammed for 400€ for pre-existing microscopic damage to the windscreen. (I reported this at the time.) "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHRISTOPHER - 17 October 2018

" Would go direct with a well known company instead. "

" Car had low tyre pressures, noticed one tyre had two nails in it. No windscreen fluid. Also since returning I have been over charged by 128euros. Long wait and staff not interested in making sure car is checked before hiring. Poor car hire company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JURI - 17 October 2018

" Never, never in Marseiile airport by Interrent/Goldcar "

" Unclean car; empty window washer tank; missing first aid kit etc "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by THIERRY - 17 October 2018

" booking with auto europe is easy but I don't understand how come we can still book with Interrent as they don't exist anymore "

" no car available Had to rent a car for a day at another rental company and come back the next day to pickup the car I booked with Interrent "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

NICE, FR - Reviewed by JAMES - 16 October 2018

" FRUSTRATING AS WE LOST NEARLY THE WHOLE AFTERNOON AWAITING A CAR "

" WE WAITED 2 .5 HOURS TO COLLECT THE CAR AND ONLY GOT IT THEN WHEN WE PAID AN EXTRA 10 EUROS FOR EXPRESS SERVICE. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by ANDREW - 14 October 2018

" All fine and car very nice "

" Everything fine but made nervous when did not take insurance. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MICHAEL - 14 October 2018

" Auroeurope is great, inter-rent not so "

" Hard sell at booking in desk. Tried to sell me an upgrade, full insurance, displayed and made me sign a costs chart for all sorts of damage, and cleaning charges, all of which I declined. Makes the checking in process very long, 4 customers waiting, took me 40 mind to get car, even with two staff members issing contacts. Returned car 5 days early, due requirementto return to UK. Checking car back in was interesting, almost a forensic search for damage! Emailed a copy of contract to me, in some weird middle East script! "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by EMAR - 13 October 2018

" Usually good but this time very poor when returning the vehicle "

" Very hard to find the drop off area . One lady member of staff was not very helpful . Never had problems renting elsewhere only Nice. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by WENDY - 13 October 2018

" If this is how you treat a long term customer, who books with you every month, then do not be surprised if you do not receive any future custom or recommendation from me or my business partners. "

" My flight was delayed, you cancelled by booking, registered me as a no show, and no car available. You had my flight details, but have not refunded my money. I have used you for 10 years, but will not use you again.. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by WILLIAM - 13 October 2018

" The rental location is hidden miles and miles away and there are not enough signs for it at Nice airport. "

" No warning given of need to vacuum clean car before returning. I have never heard of this kind of charge before! I will not use Auto Europe again for this reason. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PARIS, FR - Reviewed by STEVEN - 13 October 2018

" Aa "

" Interrent at Paris are a shambles, cars without keys and keys without cars, my car was dirty inside and out + it took around 45 minutes to actually get a car and leave!! "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by MICHAEL - 12 October 2018

" Auto Europe as brokers are fine and I will use them again. "

" InterRent were fine but they appear to have merged with Gold Car. On 3rd October a warning light on the vehicle indicated low brake fluid and visual inspection revealed it was very low indeed. The car had only done 5-6000 km and as I was in the vicinity called at the rental desk at Toulouse airport to rectify the problem. There I found InterRent had merged with Gold Car. The Gold Car agent was less than helpful and suggested that it was my fault and my responsibility to top up the fluid as required indicating I had used it after only a handful of miles...! I told him that there was obviously a fault or that the car had not been properly checked before rental commenced and that I required a change. He initially refused until I insisted pointing out it was a matter of safety when he sort advice from a higher authority and a change was effected swiftly and efficiently. I've had poor experiences with Gold Car desk agents in the past and I'm sorry to see InterRent merge with them. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by JOSHUA - 11 October 2018

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by KEITH - 10 October 2018

" Not a lot to say really. No-one checked the car for bumps and scrapes when I collected car so I took photos of the minor scratches/dents myself. However the car was inspected by your staff on its return "

" Was not aware that the office was now situated within the airport. Went to collection point first and then had to go back into airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by LOUIS - 09 October 2018

" Very good "

" No complaints "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PAULA - 09 October 2018

" Good experience "

" The car was a bit battered! With a few dents etc. however, its a great price point and beats the rest of the car hire companies in Bordeaux by a mile! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by SHARON - 06 October 2018

" I've had good experiences before but this one wasn't so good. I booked an economy car and specified in wanted to cross the border to Spain in my booking. I was given a car in would consider to be a mini car and had to pay extra to be able to take it to Spain. "

" I booked a Fiat panto in the economy car category and was given a Fiat panda which I would consider to be in the mini category. The car was dirty and had a big dent in the boot. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NICE, FR - Reviewed by MICHAEL - 06 October 2018

" Auto Europe seem very efficient BUT NOT Interrent "

" I have been charged an additional 50 euro by Interrent but do not know why. There was no damage to car as confirmed at drop off. Still awaiting response!!!! "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOHN - 05 October 2018

" see above. Very unhappy. "

" The staff on pickup seemed overwhelmed, with queues (including me) waiting 30 minutes or more to complete paperwork. So more staff needed - or an automated system. Additionally, the office us very difficult to find. Returning the vehicle was also very frustrating. As no direction was given in the paperwork, I naturally entered P6 via the public entrance and found that I could not get to level 3. It took almost an hour to return the card. Ridiculous. Clear written instructions and a pass card should have been issued. Almost missed my flight. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LISA - 03 October 2018

" Overall, we are likely to use Internet again, now we know where the desk is ;-) The counter employee was great and helped me feel better about the experience after the confusion on location, mentioned above. I have used other providers through AutoEurope and this was my best experience so far - will use again. "

" The counter employee who helped us with our rental was great. Really efficient at his work, nice and genuine and created conversation with us; he was excellent. I would recommend better explanation of where to go with reservations - the paperwork stated 'Desk in Terminal 2D' but there is no desk there, we looked and asked. It seems the desk is the rental pick up / drop off office between 2D and (I think) 2C - this should be much clearer as all other companies have a desk in the tunnel connection but not Interrent, so we checked in 2D as stated on the paperwork It's not that clear. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

NICE, FR - Reviewed by JOHN - 02 October 2018

" Easy to book Would book again if prices are right "

" Collection of car takes too long More staff required Waited 1 hour outside in 26 degree heat Not the best way to start a holiday "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by ADAM - 02 October 2018

" Great service all round, thanks! "

" Great service all round, thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DAVID - 02 October 2018

" Great experience and would recommend taking out excess insurance. A bit difficult to find return location at Nice Airport as interrent at P6 Terminal 2 but not at main car rental return. Signage at airport vehicle entrance mainly points you to other main car rental firms at Terminal 2. "

" Friendly and informative staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by STEVEN - 01 October 2018

" Very good "

" Although I had read some worrying comments about over-charging from the Toulouse Airport site, we had no problems, the bodywork was a bit dusty with the odd dirty mark but very clean inside. The only slightly annoying bit was there was no-one on duty in the car park for the drop off, so had to take keys to the office, so any post drop off damage caused by someone else is going to show up as my fault. Fingers crossed! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

NICE, FR - Reviewed by JOHN - 30 September 2018

" Very good price. "

" No problems with the car or staff, but there were only two them dealing with seven customers, and the waiting time was unacceptable. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by LAURENCE - 29 September 2018

" Web crawler is ok "

" Sorry guys..twice now I've had to wait almost an hour in a queue to collect my car.You won't get repeat business like that. I won't be coming back. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by THOMAS - 28 September 2018

" It was fine "

" It took quite a while to collect the car. The interrent lots were furthest away from the terminal. Other than that all good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JONATHAN - 28 September 2018

" The warning light was a concern until I looked up on the internet to find the cause. I think the car should have been checked better before renting out. "

" The car was clean inside but not outside, it was splattered with insects and the windscreen washer was not filled up. There was a yellow warning light on the dash from the start which was caused by a blown brake light bulb although the display did not say what the fault was. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by DOUGLAS - 27 September 2018

" Incorrect pick up information on the auto europe voucher. Queued up at the europecar desk as instructed, then sent to interrent desk to join that queue "

" ok "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by THOMAS - 25 September 2018

" auto Europe have dealt with them before and never any problem , it was because the booking was with internet and auto Europe referred us to them to pick up car and return.it was not well sign posted I would not choose a car by internet again. although I would use auto Europe "

" found it really difficult to find both the pick and drop off point not well sign posted "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NICE, FR - Reviewed by IVOR - 25 September 2018

" Very good choice of rates "

" the office is a little difficult to find. there was no warning that the office is not in the same place as the other car hire offices. There was an internet connection problem at the office when we were picking up the car. This delayed us for about 30 minutes. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 25 September 2018

" Not a good service at all ..sorry maybe it's why it's cheap ? "

" Very poor service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

PARIS, FR - Reviewed by STEVEN - 24 September 2018

" Overall value for money would use the company again "

" The vehicle was dirty on outside .not sure if this is due to the hot summer and Paris has water restrictions. More counter staff would have been good on arrival one person handling customers is not enough when busy. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by MICHELE - 24 September 2018

" Not sure what you mean by this question ?? "

" Very rude counter staff at Marceilles Airport. Car was dirty on pick up. There was no water solution in windscreen container under the bonnet had to buy some at a service station. There was no reference in your rules that the car had to be washed before return. No reference to a limit of kilometres to be driven each day. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by STUART - 22 September 2018

" Site is very easy to use and I took advantage of the zero excess policy which was provided by the company and therefore part of the rental hire. Still very expensive though. As a price comparison site easy to use and understand particularly as regards costs. "

" No complaints and no praise. Hired a car with minimum fuss. The drop off can become stressful as they don't have enough spaces to leave the car in and they share with Goldcars and this causes for customers and staff unnecessary stress. Also need to factor in the time for this and I have rented twice from them in the last 4 months and both drop offs were stressful in having to find somewhere to park and then find an employee to check in the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by CHRISTOPHER - 22 September 2018

" Auto Europe usually efficient but on another rental earlier this year did not try very hard to resolve disputed extras charged by Budget. In the end I had to spend 30 mins on this visit to get the refund personally. "

" Staff friendly on pick up but system down so took 50 mins. Car was old with many dents / scratches and not washed outside. Drop off was slow as only one guy working "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

NICE, FR - Reviewed by DAVID - 22 September 2018

" Fine. Except for using interrent "

" Paid for upgrade to fiat punto or similar. Got fiat panda. Told that was the same as punto. Car filthy. Huge queues. Rude staff. Never again "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PARIS, FR - Reviewed by SIMON - 21 September 2018

" Easy to use website but some info on the booking document such as location of car pick up point inaccurate "

" Hard to find, do NOThave a counter in the airport car rental hall, are utside in the car park. Damaged listed but not marked on paperwork, counter staff unhelpful. Return was easier but no reciept of proff car was return ed in OK condition offered or available upon request. Car was a bit tatty and high milage wich I mention becuase roadside assistance is not provided by interrent unless you pay extra I was told "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by JOHN - 21 September 2018

" Auto Europe passed the booking to Interent. "

" The wait in the queue to be served at pick up took 35 minutes, until a second member of staff helped out the sole representative that was working. The car aerial was broken and so the radio and bluetooth didn't work. Also the cruise control activate. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NICE, FR - Reviewed by PETER - 21 September 2018

" 1st time I have used this company and was well satisfied. Was expecting a Renault megan but got a Toyota Avensis estate which was lovely to drive. This was a nice surprise considering what we paid for the hire. "

" Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by LINDA - 20 September 2018

" Overall quite good but could have been better. "

" Generally good but car was very dirty inside and out,which we reported at time of collection,.windscreen inside covered with scum and visibility difficult until we reached our destination and were able to clean it. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PARIS, FR - Reviewed by ETEX - 19 September 2018

" I called Auto Europe to cancel the order with Interrent and get a refund but Auto Europe insisted to find me a similar vehicle at the same price. They found a vehicle with Dollar and told me I have to wait few minutes to half an hour but Dollar made me wait 3 hours and they said this is the waiting time agreed with Auto Europe. After 3 hours Dollar charges me 160.97€ whereas the agreed price with Auto Europe was £76.16. I have shown them the voucher but they told me this commitment is with Auto Europe not with Dollar. I called Auto Europe but nobody answered the phone. Obviously at 9pm after about 4 hours of struggle I had no choice and I accepted their offer. I am very disappointed with Auto Europe as they did not respect the contract we agreed, I consider the over cost I have paid must be refunded by Auto Europe. Not only the first car booked was not reliable but nor was the second one and on top of that the cost was about twice the agreed amount. "

" The vehicle was not available at the agreed time and they could not even tell when it would be, the agent was rude saying I do not have a contract with him I only have a contract with AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by JAMES - 19 September 2018

" I have used Auto Europe for many years (perhaps 15) and Interrent for several years through AE. However this was not the best experience. I hope that Interrent will take note and ensure that they hand out correct schedules of condition for their cars at the start of rentals. "

" I was told at pick-up that the car had some damage and that we should check the car and take photographs of any damage that was not recorded on the rental agreement. The car had quite a serious dent on the front wing that was not recorded. We did as instructed and took photographs of this dent and the other damage. Upon returning the car (with no damage caused by us) we were told by the attendant that the dent was not recorded on the rental agreement and that we would therefore have to discuss the damage back at the counter inside the airport. This created some stress for us, since we had had a long drive and we had a flight to catch - we did not have the time or energy to start arguing with Interrent about damage that we had not caused. We explained what we had been told when we picked the car up and showed the attendant the photograph that we had taken and he agreed after some further discussion that we had not caused the damage. However we felt that it should have been Interrent's responsibility to issue a correct schedule of condition for the car at the start of the agreement, rather than leaving the onus on us to prove that the damage on the car was already there at the start of the rental period. Of course we would ideally have pointed out the incorrect detailing of the damage to Interrent at the start of the rental, but it is a long walk from the counter to the place where the cars are parked and there were no attendants to talk to in the car - therefore reporting the damage at the start of the rental period would have been a time-consuming operation as it would have involved returning to the counter and (presumably) waiting for Interrent to find somebody who could accompany us to the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

NICE, FR - Reviewed by LEE - 19 September 2018

" Totally unhappy about the experience really. Only positive was a relatively low cost - but could have got a similar price elsewhere with an alternate company. "

" The signage from the arrivals area to find the office was difficult - although in the instructions where the location was, there could have been more signage / information on where to find the desk. One person was working on the desk, we were lucky as we got there first but there must have been about 5/6 groups waiting to get their vehicles. The staff member tried to sell me a product to "clean the vehicle" on return for 7 Euro - so that it comes back how we get it - HOWEVER, the condition of the vehicle was awful. We were told there was one mark on the documentation for the exterior condition of the car BUT the condition was much worse and if we hadn't checked it then on drop off there could have been problems (but even the staff member said - just the one mark - and was fine). The car was dirty (not washed) and the interior had marks on the upholstery and sticky marks where the handbrake / drinks holder was. I was really disappointed on the car - it was for my wife 40th birthday (we requested a medium car and ended up with the Fiat 500L) "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 2

NICE, FR - Reviewed by GERALD - 19 September 2018

" It's fair enough to be billed for damaging the car, but I could have done with better customer service when I needed to make my excess claim with my insurer. So far, they have failed to accept the bill provided by Interrent. "

" The information provided for drop off is wrong. Accessing the rental site at the top of a multi-story car park is difficult, with ramps being extremely narrow. I scratched the car on return because I had to go around the airport three times to find the right entrance for drop-off. I've been provided with a summary bill, but my excess insurance requires an official report (with pics preferebly) and a bill from the repair company outlining the work and costs exactly. Europcar customer service promised to reply to an email request for this within 14 days and have failed to do so. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by LUC - 19 September 2018

" very efficient, good website, consistent best value "

" I have used them a few times without any problems, I understand that there is lots of negative feedback about them, but I do not understand this as they always have been very correct to me in our dealings. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by RICHARD - 18 September 2018

" . "

" Pick up was slow - insufficient staff on desk Car initially offered was smaller than ordered Had to wait further for car of correct size Car had not been prepared - dirty on outside, no windscreen washer fluid to wash the filthy windscreen On return, no staff on desk at 09:00 but dropped off keys at Europe Car without inspection or acknowledgement "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by PIERRE ALAIN - 18 September 2018

" Good and easy booking "

" The Office is now in the airport terminal ...they change all the time and soon will work with Gold car.. to my dislike!!! "