AUTO EUROPE JOHANNESBURG, SOUTH AFRICA Car Rental Reviews

JOHANNESBURG, ZA - Reviewed by DIANA - 15 September 2025

" I have used Auto Europe for many years. They never disappoint. "

" Efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by EMMANUEL - 22 August 2025

" I just felt I was intimidated and robbed by a cooperate body. This is my first time of renting from you and definitely going to be the last, I told you staff on the counter that Monday night.. Client friendliness is not in your dictionary at all, "

" Your company is not client friendly at all. Charging somebody over R29000 to rent him a car of less than R300 for less than 24hrs is inhuman. Taking over 3 days to refund him his money back in this IT era is criminal. Please refund me my money, your car was returned in same condition as was confirmed by your inspector before I left your post "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by PARESH - 13 August 2025

" Was a seamless experience for pick up to drop off. "

" Efficient and easy experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ALEX - 05 August 2025

" Overall, it worked fine but with a significant excess on the line, picking up a car with so many scratches was in-nerving. Hence, many photos were taken by me to cover myself. "

" I was surprised that there was not an option to pay for additional insurance to give full cover, with zero excess, at the desk. Also, on collection the car had many scratches and chips on it (a number of these were not listed on the rental paperwork) as well as the parcel shelf being split. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by NEIL - 29 July 2025

" Easy to book and there were no issues with the rental process when we arrived. "

" Easy to complete the rental and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by CAROLINE - 02 May 2025

" see comments about Budget. Please resolve this "

" Budget Rental in SA took a FULL credit card charge for the security deposit instead what was in the rental agreement and despite what the agent said. I am still waiting for my refund a week later. the car was delivered back pristine "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by LAURIEL - 30 March 2025

" All good "

" Very easy with great employees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by ANTHONY - 11 March 2025

" Very good experience "

" The only minor issue was that I was not told that the car had tags for the toll roads "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by IAN - 12 February 2025

" Smooth experience from start to finish "

" Great, friendly service. Vehicle was perfect - thanks ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by NIGEL - 30 January 2025

" Satisfactory "

" Too much time spent on checking minute chips to widshield. First optionof car not available, second option not well explained "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by JOSEPH - 09 January 2025

" Easy booking, good price, great car rental "

" Easy booking, good price, great car rental "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by WARWICK - 04 January 2025

" Auto Europe should negotiate reasonable car hire extension rates where flight changes are beyond the customer's control. "

" The price is very competitive on the rare occasions there are no flight changes, but any forced changes by the airlines more than 2 hours after original booking, the extension is very onerous pricing, so we had to drive to the airport+ back + there again, as we were unprepared to pay the extra. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by HESTON - 01 January 2025

" Quick collection, honest on condition of vehicle when collected and returned. "

" Professional and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ROBERT - 19 December 2024

" Apart from the quirks of First's deposit arrangements, everything else went smoothly. "

" The only issue is that they actually charge the deposit to the credit card rather than just placing a hold on the amount. They invoice any charges - tolls, etc. - very quickly, but say it takes up to three weeks to refund the balance. Why? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by WILLIAM - 02 November 2024

" Never any problems "

" Always efficient service and cars are usually in great condition "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by SANDILE - 08 October 2024

" It was a good one indeed. "

" Not bad at all. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by ALFRED - 07 October 2024

" I am not very happy and await6 QAvis's advice re costs "

" they are seeking to penalise me for what they say is a dent on the rear of the vehicle. I cannot see it at all on the photos they sent. We picked up the car in the dark and returned it in daylight. When I returned the car despite looking very carefully I could not see what the returns folk were pointing at so I filled in a reporty saying so immediately. I am now being told that repair costs are to be advised. I am not happy about this. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by RICHARD STEPHEN - 19 September 2024

" Nothing further to comment "

" The first vehicle they provided us with, the car fob battery was low so they gave us a replacement vehicle which was not the same caliber of car, a lower rated model. It drove well but we were very disappointed. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by QUINTON - 06 September 2024

" Not a great experience "

" Very long collection time, over an hour! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by HEATHER - 27 August 2024

" Once again, great experience "

" As before, great experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ALEXANDER - 02 June 2024

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by WILLIAM - 24 May 2024

" Very efficient and courteous staff "

" Always efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by JOHN - 19 May 2024

" Very efficient service. "

" Very efficient service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by BUKHOSI - 16 April 2024

" I love it "

" It was a great experience the car was in great condition.the staff were wonderful swift drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ALBERTUS - 15 April 2024

" All rentals booked via Auto Europe to date met all my expectations. "

" Car received was not the model booked, but it was suitable for my requirement and did not detract from the experience of using First Car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by GUY - 12 April 2024

" Great all round "

" No problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by NIELS - 12 April 2024

" Trying to lodge a complaint with Auto Europe is not easy. You have to upload invoice and credit card details in order to lodge a complaint online which I was not prepared to do. Calling their phone number takes you through to a call centre where English is not easily spoken and gives rise to confusion and difficulty in making your complaint understood. "

" Chaotic and Dangerous. Two days into rental, was called to say they had 'sold my rental car' and needed to replace it. Kept me waiting for half a day for the replacement vehicle to arrive only to find it older and with greater mileage on the clock than the original vehicle. Upon inspection, road wheel and spare wheel tyre pressures were dangerously under-inflated. My rental contract was 'full to full'. Made sure I filled up at a petrol station 3km away from the rental returns depot and got charged R427.47 for refuelling!!! All in all, I will never do business with First Car again. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by HEATHER - 04 March 2024

" Excellent experience as usual. "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by PAUL - 05 January 2024

" Same as above "

" Had extra charges, equal to what I paid to autoeurope. No one has explained to me why that was the case. I never purchased an insurance unless it was imposed but that was not explained either through autoeurope on booking or on collection of the car "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

JOHANNESBURG, ZA - Reviewed by NIGEL - 04 January 2024

" Overall good experience "

" Slightly chaotic pick up and drop off information and process "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by THOMAS - 31 December 2023

" I always use autoeurope. Great company, good cancellation policy and pricing. "

" I have used first car several times via autoeurope. They are consistently good, cars can be a little old but are reliable and no hadtle whenbreturning "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ERNEST - 08 December 2023

" Excellent service with Auto Europe UK. "

" When I returned the car at the airport, The staff where only concern on finding a scratch or dent on the car , it's like vouchers looking a prey , I didn't like that. I felt like I was not customer anymore. I did sent you an email with Avis report for you to have a look. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by WILLIAM - 29 September 2023

" Can't be beaten "

" Excellent service and value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by HEATHER - 31 August 2023

" Great experience "

" Great service. Friendly and service quick and efficient. We requested a white Celerio and were given that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JAMES - 15 August 2023

" Auto Europe are great, I only book cars through Auto Europe. "

" First car had engine warning light on, so swapped for a second car, which in turn broke down on day 2. Ended up waiting 4 hours for them to replace it with car number 3 that had over 30,000 miles on the clock. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 2

JOHANNESBURG, ZA - Reviewed by SERGE - 13 June 2023

" The deposit amount ruined the experience "

" I was charged a higher amount of deposit , not impressed "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by ALAN - 04 April 2023

" None "

" No "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MILES - 01 April 2023

" As above all good except drop off have still not reserved any feed back or bill yet "

" I'm disappointed as car was not checked when I dropped it off man said I will know in 72 hours if something wrong so they could do anything to car and charge me "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by HEATHER - 28 March 2023

" Easy to book and service provision follow up good "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by GRAHAM - 20 March 2023

" Best price and on airport rental "

" Fast efficient service friendly helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by DAVID - 11 March 2023

" Highly recommended car hire. Competitive and very helpful "

" Very good experience- reception staff were great and swopped our car over very quickly when we had an issue with the size. This is the second time I've hired from them and they've been great on both occasions. Nice staff on handover as well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by FRANCIS - 03 February 2023

" Auto Europe process very clear and informative. Called the agent when Budget not answering phone and agent was very helpful. "

" There was along wait and delay in collecting vehicle from airport - about 1.5 hrs after pick up time. There was no condition report available at vehicle pick up. Counter staff were friendly. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by CAROL - 03 February 2023

" Very easy to book. "

" Incorrect information supplied by agent. Advised us that e tag charges went straight to the deposit paid but at the toll booth e tag didn't work and we had to leave the motorway in search of cash. Foreign credit cards nor domestic debit cards were not accepted "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by TIMOTHY - 28 October 2022

" Auto Europe okay "

" booking stated travel to Botswana came as a surprise to counter staff. We loaded bags into a car to then have to unload them as they couldn't find the paperwork for the vehicle. Nissan Almera Auto awful to drive "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by PEDRO - 20 October 2022

" Brilliant experience. Thank you. "

" I thought they were thorough and very efficient. I had to swap the car in the third week because of an issue with car starting. The matter was resolved instantly. Great service. Well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by GARY - 14 September 2022

" A good experience, would use again. "

" Please with the overall process and the car given to us. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by BHEKIE - 10 July 2022

" Very helpful and prices are reasonable "

" Lovely professional staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by GARY - 06 April 2022

" Auto express was very good had to time it to get the discount. Full zero waiver protection could have been cheaper, may go to a third party and get a years cover for the same price. "

" Did not explain e-tag toll. Car had damage not listed. Car not as clean as expected inside. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by ERNEST - 31 March 2022

" As Autoeurope it's important to review your relationship with rental Companies use , and this I am not going to use again , "

" They are just not good, Bad service, car was late ⏰ I was suppose to collect at 10am, I left a 11h30 am, invoice came after three days with other charges I don't know about!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by CAROL - 08 March 2022

" Extremely stressful and frustrating I had an appointment on other side of Johannesburg and in order to get there, I had to hire a driver for the afternoon which cost me the same amount as the car rental There is obviously a very serious lack of management in the Jhb section of this company I had another rental from Auto Europe and King Shaka branch of Budget which was great and I was provided with the car I had ordered "

" I was kept waiting for over 1.5 hours and still was not provided with the car I had ordered I have asked Auto Europe to refund me, but have not had any communication from them yet I will definitely not use Budget Rentals via Auto Europe again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by DAVID - 29 October 2020

" The fact that Budget practices such differences between local and foreign renters is in itself a terrible practice. The fact the the booking process by auto-europe is not able to capture this is not acceptable, if I had booked this car for my wife she would have been stranded without a car because of her nationality. "

" Was told that rate provided was only available to visiting foreigners and not to South African renters (who have both a higher rate and limited Km) - this was not made clear at time of booking. I was asked to provide ID to confirm I was not South African - which I had, but other members did not have. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by PIETER - 25 April 2020

" Overall great experience. I got the car (Toyota Corolla Quest) as booked. Hire price was very competitive. "

" Overall a great service from all their staff. One small issue was the car's wiper blades was a bit worn, but overwise car was in a good condition. I got the car (Toyota Corolla Quest) as booked. Hire price was very competitive. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by MAGDA - 29 March 2020

" Easy booking "

" Generally satisfied, additional charges post drop off not clear. No details provided. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MAGDA - 29 March 2020

" very easy booking process "

" Very satisfied, but wait at check-in was quite long, but I understand it was at quite a busy time. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by LYNETTE - 23 March 2020

" Thank you for amazing service "

" Prompt efficient friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DUNCAN - 17 March 2020

" I do appreciate that South Africa is not for the soft hearted and have visited upwards of 15 times using Auto Europe for most af my visits. In this instance I do believe you fell short in what I consider was a failure in ensuring a basic level of customer care with regards to my tyre problem. A get you home tyre is a NO NO when touring the outer reaches of SA as it happens I did not have a tyre problem, but it made travel a worry. If on my next booking you cannot give me a piece of mind then I will have to seek other arrangement with my future bookings "

" 1/ the car only had a get you home spare tyre totally unsuitable for touring where areas of the Northen Cape have little or no facilities, could have caused us a serious problem. 2/ the safety central locking system failed on the nearside rear door entry was gained by a third party and my wife was assaulted and robbed of a mobile phone "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by BRETT - 28 February 2020

" Hassle free and friendly experience "

" Booked a Renault Sondero and received a Suzuki but on the whole staff were friendly and helpful. It was a positive experience "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by PATRICIA - 20 February 2020

" I WAS VERY HAPPY WITH HERTZ, BUT ONLY VOTED 1 FOR EXPEDIENCY OF DROP-OFF. INFACT IT WAS VERY SPEEDY. BUT THE REASON I ONLY GIVE IT ONE WAS THAT THE PETROL INDICATOR WAS JUST BELOW FULL AND CERTAINLY ABOVE 3/4. YET WHEN I RECEIVED AN EMAIL FROM THEM THERE WAS A FUEL ADMIN FEE OF ZAR21.74 AND THEN A FUEL CHARGE OF ZAR416.30.....THIS SEEMS ABSOLUTELY OUTRAGEOUS, AS WHEN WE FILLED THE CAR WHEN THE TANK WAS AT NEARLY EMPTY IT WAS ALWAYS AROUND ZAR600. I REALLY FEEL CHEATED.....I KNOW NOT A HUGE AMOUNT OF MONEY, IT JUST FEELS WRONG. ALSO HAVE NOTICED AN EMAIL WITH TOLL CHARGES, WHICH SURPRISES ME AS WE PAID AT EACH TOLL WE WENT THROUGH. WE WERE NOT MADE AWARE WHEN WE PICKED UP THE CAR, THAT THERE WAS A 'TOLL CODER' OR WHATEVER THEY ARE CALLED, IN THE CAR. AM SURE THERE WASNT ONE, SO NOT SURE WHERE THESE CHARGES HAVE COME FROM?? I WOULD BE GRATEFUL IF SOMEONE COULD RESPONSE TO THE ABOVE QUERIES. REGARDS TRICIA "

" I WAS VERY HAPPY WITH HERTZ, BUT ONLY VOTED 1 FOR EXPEDIENCY OF DROP-OFF. INFACT IT WAS VERY SPEEDY. BUT THE REASON I ONLY GIVE IT ONE WAS THAT THE PETROL INDICATOR WAS JUST BELOW FULL AND CERTAINLY ABOVE 3/4. YET WHEN I RECEIVED AN EMAIL FROM THEM THERE WAS A FUEL ADMIN FEE OF ZAR21.74 AND THEN A FUEL CHARGE OF ZAR416.30.....THIS SEEMS ABSOLUTELY OUTRAGEOUS, AS WHEN WE FILLED THE CAR WHEN THE TANK WAS AT NEARLY EMPTY IT WAS ALWAYS AROUND ZAR600. I REALLY FEEL CHEATED.....I KNOW NOT A HUGE AMOUNT OF MONEY, IT JUST FEELS WRONG. ALSO HAVE NOTICED AN EMAIL WITH TOLL CHARGES, WHICH SURPRISES ME AS WE PAID AT EACH TOLL WE WENT THROUGH. WE WERE NOT MADE AWARE WHEN WE PICKED UP THE CAR, THAT THERE WAS A 'TOLL CODER' OR WHATEVER THEY ARE CALLED, IN THE CAR. AM SURE THERE WASN'T ONE, SO NOT SURE WHERE THESE CHARGES HAVE COME FROM?? I WOULD BE GRATEFUL IF SOMEONE COULD RESPONSE TO THE ABOVE QUERIES. REGARDS TRICIA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by NICHOLAS - 18 February 2020

" Good to deal with and a good offer from AE "

" Well handled and efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JOHN - 17 February 2020

" All very easy "

" All fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by BARRY - 17 February 2020

" Fantastic service from start to finish - keep up the good work "

" The lady helping us on Friday afternoon in Johannesburg was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ANNA - 13 February 2020

" No comment on Auto Europe we received the service advertised and have no complaints. "

" Strange as it may seem the answers to Questions 1 & 2 are accurate and honest answers. However the reason for taking the time to answer this " survey / questionnaire" is that we were involved in an accident with the rental car, Police description of accident "Hit and Run". First Car Rental dealt with the Paper work at Johannesburg airport very efficiently on Thursday 06/02/20 and today Thursday 13/02/20 after requesting from First Rental late Monday afternoon a damage report and invoices ALL the documentation has been sent by Email along with an offer to provide any further information on request. We are now in a position to put in a claim on our UK Car Excess Policy sooner than expected and no hassle by First Car Rental. A very trying situation made easier by their very professional behaviour. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by TIMOTHY - 12 February 2020

" First Car always offer reasonable prices. They are as efficient as the bigger rental companies. "

" I have used First Car several times. They have a good IT system and are fast and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by DANNY - 12 February 2020

" Great experience for my first car rental "

" All went very smoothly and can't fault the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JC - 12 February 2020

" Except for the above, everything went real smooth and I was satisfied with them. "

" Every thing went 100%, but the fact that they charge you R35.00, just to retrieve the toll fees from the gadget on the car's screen, is ridiculous! It's not much money, but it's the principle of the matter! A 1000 clients, being robbed like this and they'll end up with R35 000.00 and that is what's bothering me!. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ROBERT - 10 February 2020

" All went very well "

" Very good company to hire from "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by SLUMKO - 09 February 2020

" Auto Europe has always been reliable, consistent and highly professional in my dealings with them over the numerous years I have used their services. So far, I have never considered the need to choose another car hiring services. I am well satisfied with the quality of services I receive. Thanks for all these years. "

" The experience was professonal and anxiety-free. The car was in good condition and a delight to drive. I could not have asked for better. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JOY - 07 February 2020

" I only seem to have problems with First and not with other car hire companies in S.Africa "

" Every time I hire through First there is a problem! I always allow plenty of time when dropping off and always ask for a final invoice but am never able to obtain it. This time I got an e-mail saying the invoice would follow but stating that they always re-fuel all cars even if returned full. This is the first time I have been advised of that but was not unduly worried. Now I have received an invoice with a charge of R261.98 for fuel plus a further R20 fuel admin fee. Firstly I am most unhappy about the admin charge as if they refuel every return rental then everybody will have to pay this charge but I am furious about the fuel charge as I returned the car full. I only travelled 261kms in total. I filled up with petrol just before reaching the airport and this was the only time I had put fuel in the car throughout the whole rental because I had travelled so few kilometres. I paid R239 so there is no way I should have been charged a further R261.98 by First. I would appreciate your help in recovering this cost. This is totally unacceptable behaviour by a car rental company. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

JOHANNESBURG, ZA - Reviewed by MICHELLE - 01 February 2020

" Still waiting on bill for windscreen damaged by a stone thrown up by another car at roadworks "

" They were great but also gave me more appreciation if auto europe. The nine-day car rental through you cost €103, a two-day extension with First Car directly cost €54! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MARION - 31 January 2020

" Autoeurope is always fantastic, and in the past Avis has been good, but this experience with Budget has left me very wary of using Budget when I am in SA any time in the future. "

" The staff at the desk refused to honour the booking initially, as I did not have my UK passport with me. They were grudgingly satisfied with me UK drivers licence. There was a desperate shortage of vehicles and my requested VW Polo was unavailable. The first vehicle I was given (some sort of Renault) was parked in by their other vehicles and could not be shifted.It I was then given a Huyundai i10; a far less safe option that the VW. Overall it took over an hour to be served and to leave with my vehicle. This was probably the worst service I have had at a SA car rental desk (Though the clerk herself was trying her best). "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by HENRY - 27 January 2020

" Car was a brand new Mercedes with only delivery mileage on. They fetched it from the parking bay and was ready for pick-up as soon as we left the counter. Very pleased. "

" Very pleased with the service. Quick and easy on pick-up and drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by NORMAN - 25 January 2020

" Quick and fast "

" Very pleasant and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by HUGH - 23 January 2020

" Very easy to hire from and appreciated my business..! Thanks "

" Easy and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DAN - 14 January 2020

" The expiry date on the car seat had been removed and hence it was a bit concerning whether the car seat was ok or not. Other than that, everything was great. "

" Everything was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DELENE - 13 January 2020

" Always get the best prices and deals with Auto Europe, no surprises!! "

" The condition of the car could've been better but I understand it is a busy period for them and they were struggling with availability due to people doing last minute extensions. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by MLAHLWA MOSES - 12 January 2020

" Auto Europe has not bothered to contact me or refund me. "

" Very unprofessional, they sent thugs with guns and knives to take the car off me. They had no paperwork, nothing. I was just forced out of the car with 2 minors and when I tried to question them they pull guns and knives out. They public intervened and they started making false allegations about being assaulted when they were the ones with weapons. They claimed to have been sent by a Luther. Very disgraceful and unprofessional. Hertz has taken tones of money from my account ever since and I have not even been refunded the 24 days rental remaining on the lease. I have emailed them but they have chosen to ignore the emails. Use these scammers at your own risk ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by MICHIEL - 08 January 2020

" Good "

" Very good, I will use them again next time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by IAN - 06 January 2020

" Fantastic from start to finish. "

" Could not fault the service and my experience with Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DANNY - 02 January 2020

" Auto Europe was fairly straight forward. "

" At the time of collecting the car we were bizarrely asked the question: where were we staying in Johannesburg?. It transpired that the class of car we had booked was unavailable and the counter staff actually wanted to downgrade us for the first day. We had to argue in order to get an upgrade. First car then chased us for two days seeking to replace the car and ignoring our emails confirming timing for collection. Out of 12 days holiday losing 2 days waiting in vain for First Car to get their acts together was extremely annoying! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by VENGAYI - 30 December 2019

" Process was flawless, no issues at all. will hire again in future "

" Process was flawless, no issues at all. will hire again in future "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JOHN - 29 December 2019

" Overall satisfied and would use again. "

" Only drawback was the amount of time it took to complete the collection process. Queues were long and slow moving, about 40 mins. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by ANDREW - 22 December 2019

" Cheaper price for well known in terminal hire brands. "

" The Kia Sportage is a terrible underpowered vehicle compared to the Toyota RAV4 which was mentioned as the likely vehicle in the group I booked. Shame. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by JOHN - 20 December 2019

" Very satisfied "

" Fast and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by LINDA - 12 December 2019

" attitude of one of the staff a bit off. I refused a Corolla because it had lots of chips, dinks etc and was given a very undderpowered VW. Not best pleased with this car. "

" old car, very underpowered lots of dinks disappointing "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

JOHANNESBURG, ZA - Reviewed by ETHAN - 11 December 2019

" Excellent service start to finish "

" Very fast and efficient service. Would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DAMIAN - 09 December 2019

" Everything great and professional. No issue at all. "

" Everything great and professional. No issue at all. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by CHRISTO - 08 December 2019

" Efficient friendly service "

" Efficient friendly service "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by CONNOR - 04 December 2019

" Auto Europe is great. I've never had a bad experience. The insurance you offer is great and always cheaper than getting it though the car hire company. Please cut all ties with gold car tho. This company is a scam with hidden charges everywhere "

" Everything was perfect accept the drop off process. It was very busy and they seemed understaffed and the drop off area was full. After waiting by my car for 10 minutes someone eventually came over. They didn't do a form there and then to say weather there were additional charges for any damages. This made me feel uneasy as I've used car rental companies in the past that charged me for things like fuel even tho the tank was full. So this left me feeling uneasy as I awaited the email "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by LOUISE - 03 December 2019

" very satisfied would use again "

" Good fast friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ROBERT - 30 November 2019

" The auto refund process on claiming back my excess on above accident was extremelly efficient and helpful and was sorted in two days. I was very impressed "

" very helpful in replacing car when I damaged the front end of the car driving into a storm drain. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by CHRISTO - 20 November 2019

" quality and a good price - thanks "

" fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MICHAEL - 08 November 2019

" Quick easy great response "

" The staff were great and the vehicle was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JASON - 06 November 2019

" Nice car, easy pick-up and drop-off scheme. No pressure selling of add-ons. Thank you for a good service. "

" Nice, pleasant experience at a competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ANDREW - 02 November 2019

" no comment "

" no comment "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DIANA - 29 October 2019

" Auto Europe delivers an excellent and very competitively priced service. "

" Excellent service as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ANDREW - 24 October 2019

" Auto Europe were good and there were no difficulties booking the Rav4. Hertz, like most hire companies, tried to give me a different vehicle but I am pleased I insisted on the RAV4 as it was comfortable, economical and had the required boot capacity. "

" I booked a Toyota RAV4 but was offered something different and not suitable. I was told that you offered a RAV4 or similar and that the engine size was similar hence it was acceptable. It did not however have the boot capacity we needed for five people and was lower to the road. I was then offered a Nissan X-Trail which I have driven before and have the same reservations. A RAV4 was then returned and though it was not 100% clean, I took it. I am glad I held out for the car I had booked as it did have the required boot space, was comfortable and economical. Drop off was fine but we have yet to receive a final invoice to reflect any tolls. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by STEWART - 24 October 2019

" ease of reserving a vehicle & price. "

" High mileage...clutch a bit dodgy But a good sat nave in a entry level hire car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

JOHANNESBURG, ZA - Reviewed by ANDREW - 24 October 2019

" Very good. "

" Car was clean when we collected it. The checklist for the exterior was accurate, but there was damage inside the vehicle that hadn't been noted. Bluetooth phone connection was a problem, because the 5 phone limit had been reached, so we had to work out how to remove old registrations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by STEPHEN - 22 October 2019

" Easy and efficient with no surprises "

" Great service, thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ALEX - 18 October 2019

" Auto Europe has fantastic website where all options are clearly displayed. "

" Got the vehicle I booked (rather than "similar" as often happens). No queue and the car was brand new. Perfect service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by RAFAEL - 17 October 2019

" Excellent rates and value "

" Car was making a whirring noise when driving at higher speeds on highway, needed to be serviced and checked. I wanted to replace it but didnt want to drive back to airport. Also the drop off was terrible, one person at counter and 4-5 cars waiting to return, after 10 mins i just left keys on counter "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 3

JOHANNESBURG, ZA - Reviewed by HELEN - 14 October 2019

" On the whole fault-free for vehicle and smiling service. Watch the detail of the fuelling! - I know that it's in their T&Cs, but it doesn't pay to try to get the car back full. "

" On the whole the rental was good. The staff friendly and the car was as you'd expect for its kms and that its a rental. My husband did have to add a few observations of dents and scratches at collection, but nothing serious. My dissatisfaction comes from the "fuel fee" added at drop off. Even though we filled TO THE BRIM at the Engen fuel stop at Johannesburg Airport and drove the less than 1km back to the drop point, First none the less add two litres of fuel to our bill plus a fuelling fee. We queried this and was told that it is standard practice for them to add even more fuel (even though they then have to drive it back to their collection point (1km) and use that fuel up!!) and then charge us a fee for doing so. What is the point of a full-to-full condition if they are going to charge us anyway?? Each car they makes an extra profit - only one or two ££s but a bit of a rip-off. Next time we will just return the car empty and let them put themselves out to fill it up again - we will be charged in any event!! The e-Tag in the car didn't work, so we paid cash (and queued) at each toll. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by STEPHEN - 13 October 2019

" Thank you "

" Easy and efficiant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by NATAN - 12 October 2019

" Good service. The car wasn't in best shape "

" Car wasn't in best shape "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by JEAN - 12 October 2019

" I was happy with the service givin however very disappointed getting an invoice being charged for fuel, when in fact I filled the car hire petrol tank up before returning the vehicle. If it is not reimbursed I will probably use another car hire company and pass on leads to them instead. It's unfortunate I was charged for petrol when I had already filled the car hire vehicle up because had this not happened I definitely would have used first car hire / auto Europe again in the future "

" I was happy with the service givin however very disappointed getting an invoice being charged for fuel, when in fact I filled the car hire petrol tank up before returning the vehicle. If it is not reimbursed I will probably use another car hire company and pass on leads to them instead. It's unfortunate I was charged for petrol when I had already filled the car hire vehicle up because had this not happened I definitely would have used first car hire / auto Europe again in the future "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by NEHEMIAH - 04 October 2019

" Staff very friendly at collecting and dropping point. The car was I a very good condition. "

" I collected the car on the 06-09-19 till 01-10-19 at OR Thambo South Africa. On 07-09-19 somebody bumped on me while he was jumping a red traffic light(accident). The car was damaged and not drivable. Although I paid R32.000 deposit when I collected the vehicle, when I called the the Hertz car rental in OR thambo to provide a replacement vehicle. They told me I needed to pay another another R32.000 deposit before they release another vehicle. I find it to be very strange as that was a continuation of the initial contract. Had I not have that amount, I could have been stranded in the middle of nowhere in strange city. The lady I spoked to over the phone was very inpatient and rude. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DIANA - 28 September 2019

" Auto Europe has done me proud for many years. Hertz are usually excellent, just on this one occasion they slipped up. "

" There was a serious error on my final Invoice which charged me for a full tank of petrol on return of the vehicle which I had filled up 5 minutes before returning it !!! Satisfactorily resolved by email over a period of one week and the money refunded. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by STEPHEN - 27 September 2019

" I had no problem with this experience "

" I had no problem with the whole car hire experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by BRIAN - 26 September 2019

" Good car no issues with it "

" Took a long time at the counter to process our collection papers "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by WILLIAM - 24 September 2019

" Great overall "

" All positive "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MICHAEL - 23 September 2019

" The booking via Auto Europe and car collection process at the airport was without problem - it was the nature of the vehicle that was provided by Hertz that was disappointing and in my view proved to be not a "similar" vehicle and not one that Hertz list as being within their fleet or options listed on the Hertz web site "

" I hired what was advertised as a Toyota Rav 4 4x2 via Hertz South Africa from your web site. Toyota RAV 4 models in South Africa for a 4x2 list a 2.0 Ltr GX Auto - which is what i was expecting. The Hertz South Africa web site it lists the Renault Kadjar and Nissan Qashqai as being "or similar" so I accept that if a Rav 4 is not available then an alternative car can be provided by the hire company which is clear when booking. What I got was a 1.5 litre naturally aspirated Toyota Rush. Being from the UK I had not heard of a Rush and the Rush (which are made by Diahatsu and is a much cheaper car) but is is very similar in appearance to the Rav 4 and is a 4x2 vehicle. It was only on driving the car that I found it quite under powered. It is really a town car and not suitable for longer distance driving (no cruise control), its pick up on the motorway and faster roads is poor and it does not cope with steep gradients - we actually turned round and headed back on one of our trips as the vehicle could only crawl up one hill and the engine was getting really hot - and this was on a tarred public road where other older vehicles were passing us at speed. The lack of pick up on the motorway It does not really like to cruise much above 110 Km per hour and given the SA roads are often 120 Km per hour and many people drive much faster than this made driving the Rush on these roads far more stressful than it should have been. I have seen other car web sites that differentiate between a RAV 4 and a Rush - which I think is worth considering. You may wish to raise this with Hertz SA as they do not even advertise the Rush. It is likely I will be heading to SA again and looking at car hire and therefore wish to avoid the Toyota RAV4 / Rush issue and Hertz in the future. As you can tell - I was not impressed with my hire car this time around - however, I hope that this feedback is useful. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JASON - 23 September 2019

" Easy to use with a good selection of rental options and prices. "

" The car we reserved wasn't ready when we arrived, even though we got there 30 minutes after the stated pick-up time. We were given an "upgrade" instead but, it seemed the car had been in some incident during a previous rental as it pulled to the right hand side quite badly and vibrated heavily, even at low speeds. It felt quite unsafe to drive. Thankfully we only needed it for the one afternoon, otherwise we would have had to ask them for a replacement. We did report it but, we're not sure if anything was done about it. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

JOHANNESBURG, ZA - Reviewed by MICHAEL - 10 September 2019

" Simple easy & competitively priced "

" All went very smoothly No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by SELUSIWE - 08 September 2019

" Good experience. "

" Very friendly and polite staff and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MICHIEL - 05 September 2019

" Al good "

" Car was not in good condition "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by DOROTHY - 30 August 2019

" Vehicle didn't seem in good order ? Shocks and engine size given smaller than advertised . "

" Generally good but am not happy after querying a payment had already been made online to AutoEurope I was told I had to pay on collection of vehicle as I wasn't billed and now I realise I've been billed twice on 2 cards by both Autoeurope online and 1st car rental. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

JOHANNESBURG, ZA - Reviewed by BENJAMIN - 16 August 2019

" Very good "

" Very professional staff. I pricked a car and reported that the car was making noise. I was able to change the car and process was very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MKHONZENI INNOCENT - 15 August 2019

" Autoeurope is the best car hire company their rates are the best and their staff are second to none keep up the great rates and good work guys "

" Very friendly and efficient staff no problems whatsoever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by BRENDA - 06 August 2019

" So easy to use and best deals "

" Easy and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by STEPHEN - 28 July 2019

" All good "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by FRANCINE - 01 July 2019

" All good except for frustrating delay at pick up especially after a longhaul flight "

" Very frustrating at pick up, took nearly two hours due to staff errors. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by NORMAN - 28 June 2019

" Superb service "

" Nice loving people . Good customer services "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by STEPHEN - 23 June 2019

" Make out reasonable priced but that's because do not provide adequate insurance and then sell at pickup for more than cost of the hire NEVER AGAIN and normally hire for weeks at a time more than twice a year and I will share my experience with anyone thinking of using your company "

" First and last time "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by ANDREW - 21 June 2019

" love south africa will visit again "

" very good counter staff on pick up did not try and sell stuff not needed and we got the car we had booked ,prices could be better for longer hires ie 2 plus weeks and bigger choice could help for larger families this would bring more reccomendations. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by KEITH - 02 June 2019

" Everything went smoothly. "

" Reasonable rates, cars in good condition, efficient service. Had to exchange the original car during a 1 month rental and this was done without too much difficulty. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by MERRILL - 31 May 2019

" We are very satisfied with the service from Auto Europe. The site was easy to use and the choice of car provider was good. "

" The customer service from First Car was excellent, and we had no problems with picking up or dropping off the vehicle. Everyone was very polite and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MARCO - 12 May 2019

" I booked an Audi A3 sedan or similar... I was given a tiny A1 Mercedes hatchback. Not similar class or style. Asked for a bigger car and was even willing to pay more. They didn't have any. Obviously clear that Avis had run out of cars and I got given what was left. What can I do about it??? Bugger all!!!! Shocking service and will never book via autoeurope again. There is always something that goes wrong and nobody to help you. Book direct with the car company, it is a lot safer. "

" I booked an Audi A3 sedan or similar... I was given a tiny A1 Mercedes hatchback. Not similar class or style. Asked for a bigger car and was even willing to pay more. They didn't have any. Obviously clear that Avis had run out of cars and I got given what was left. What can I do about it??? Bugger all!!!! Shocking service and will never book via autoeurope again. There is always something that goes wrong and nobody to help you. Book direct with the car company, it is a lot safer. Both Avis and autoeurope to blame here as they point fingers at each other rather than dealing with an unsatisfied customer. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by ROBERT - 09 May 2019

" Hertz certainly are not up to standard of other car hire companies when it comes to customer service and communication. "

" Currently receiving unexplained expenses from Hertz for which I am waiting for a responses. The requested car was not available and an alternative had to be accepted. I had to wait unnecessarily upon arrival, flight was early, to collect the car. Insufficient staff to deal with customers when the international flights arrived. Upon return it was also necessary to wait an unacceptably long time for service when returning the car due to lack of staff. Staff accepting return of vehicles not suitably qualified or trained to make decisions. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 4

JOHANNESBURG, ZA - Reviewed by DAWN - 03 May 2019

" Not Auto Europe's issue, but you should be aware of this practice. "

" We have been charged for damage to the windscreen which we were not responsible for. When we picked up the car we did not check under the wipers, on return the guy went and lifted up the wipers and noted the damage and did not look anywhere else on the car for other damage. I have no doubt they do this with every customer and make plenty of money from it. We have not received an invoice or any other contact from Hertz to inform us of this charge (only appeared on credit card statement) Needless to say we will never use Hertz ever again. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by SANELE - 02 May 2019

" Good customer service. "

" Very satisfied with their service, I definitely recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by TERENCE - 25 April 2019

" Wanted to extend the rental for two days. First car staff advise me to do it via auto Europe, but when I got in touch with auto EuropeThey were not helpful at all. "

" They were great and very helpful "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by VALDI - 23 April 2019

" Smoothly from booking to drop off! "

" Great experience! Everything ran smoothly from collection to drop off. Staff was friendly and extremely helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by NGONILE NICO - 17 April 2019

" Auto Europe and Hertz efficiently arranged a rental for me instantly when my previous rental made a couple of months before could not meet my needs. Thank you. "

" The team did a good job of settling me into a car when my previous rental could not meet my needs, thank you and this even included arranging a cross border hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by ADRIAN - 15 April 2019

" 1 "

" queue at OR Tambo is always long "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MICHAEL - 07 April 2019

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by RODNEY - 01 April 2019

" I expect a refund of the additional amount of £159.94 debited to my credit card by First Car or Auto Europe as this means I have paid twice for the car rental. If this is not resolved I will never again rent through either Auto Europe or First car or recommend either to my traveling collegues "

" I have been debited a further £159.94 from my credit card and I expect a refund if not this means I have paid twice for the privilage of renting through First Car and Auto Europe never again "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MARY - 25 March 2019

" Auto Euro hood but no support when things go wrong. "

" The car we hired was to be for game viewing and the one we had was completely unsuitable. Hertz had no other cars as per the one ordered so we had to hand car back and have significant expense to hire from a different company. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by ROSEMARY - 22 March 2019

" I have used Auto Europe for several years and am very satisfied with the service I receive. "

" On arrival took over one and a half hours to get vehicle. Not the only one to have to wait. No cars available. General impression - chaos! Half-way through month's rental informed that car needed to be returned to the supplier! I was in Swaziland, so no, I couldn't 'bring it in to Jo'burg airport'! Car eventually collected from Nelspruit where I was staying by another Hertz branch. How could the Jo'burg office give me a car for a month, which was scheduled to be returned to a supplier in two weeks time. Was it not flagged for this? Gross inefficiency in my view. On my returning the second vehicle things were much mor efficient and I received an apology. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by MICHAEL - 08 March 2019

" I was appalled at the disgraceful hire charge your company tried to apply for the hire of a battered and out of date Satellite Navigation System, at ten pounds a day my hire charge would have been £350.00, I bought one for £105.00. Shame on you "

" The car was in excellent condition, clean and very comfortable. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DAVID - 07 March 2019

" As above "

" They were excellent in all respects and the pick up offices and car park area are very convenient for airport passengers coming off flights with a lot of luggage ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ANTHONY - 06 March 2019

" Efficient but perhaps a warning about poor standard of some rental cars in SA should be given . "

" The car allocated was like going back to the 1980's. A Nissan Almera with few modern features and very uncomfortable due to noise , awful seats and underpowered engine. Was dinged in a car park resulting in a small hole in rear light and was later charged a ripoff R4605 for the repair. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

JOHANNESBURG, ZA - Reviewed by STEPHEN - 03 March 2019

" Simply I leave friends to make their own decisions on such matters, then any bad experiences are not connected to me. "

" Our experience at Johannesburg was maybe above average but sadly the problems we had and continue to have with Hertz in Cape Town have clouded our view of Hertz overall. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by MICHAEL - 02 March 2019

" Beware HERTZ Johannesburg is not hertz usa and a ripe off "

" tired to charge extra day, charge for fuel b when tank full "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

JOHANNESBURG, ZA - Reviewed by ANNE - 27 February 2019

" very easy to sort out the rental "

" easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by RICHARD - 26 February 2019

" N/A "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JOHANN - 19 February 2019

" all efficient and easy "

" The booking experience was good but the counter staff at Jhb airport was the worst I have ever seen. Had me booked under the wrong reference, advised on the wrong car, the wrong bay for where the car was waiting and advised the wrong kind of fuel. Just utterly woeful! "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by CATHERINE - 18 February 2019

" Very impressed with First Car Rentals. "

" I used First Car in 2018 and was so happy with service I used it again in 2019. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MARIA ELISABETTA - 18 February 2019

" The car rental had good reviews and was recommended within autoeurope website but does not correspond to our experience "

" They charged a lot of extras once we were on site. Also they charged £30 for additional fuel while we returned the car full. We made a claim about this but we were told this is what was shown in the records by the staff. I suspect there is something fishy going on there. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by KEITH - 17 February 2019

" Great web site experience, lots of options, I enjoy using Auto Europe and I do this often "

" Everything was great and all processes smooth, but car was not ready at pick up time (had to wait 15 minutes whilst it was delivered from another site). Would use again "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by STEWART - 15 February 2019

" smooth booking process. "

" good efficient service. well priced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by TIMOTHY - 13 February 2019

" Generally pretty good. Worth getting the comprehensive insurance as the number of times I have hired a car and a stone sent flying by a passing lorry or car has cracked the windscreen is uncanny. "

" It takes longer than I expect to pick up but check in at the end of the hire was very quick. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by PETER - 13 February 2019

" Car I used very good "

" Very friendly Staff on Arrival, however keys not available at time of collection?? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by ALBERT GEORGE - 12 February 2019

" Very efficient all along, we however landed up in the wrong lane when dropping off the car, our fault, then tried to get it to the right level, a gentleman named Vusi volunteered to take it to the next level. We ran to the office area to confirm Vusi would be dropping the car off to the next level, very unnerving as we were told there is nobody by the name of Vusi they know but they then offered to send somebody along to track down the car, as we havent heard otherwise we take it the car was collected and safe. If you could maybe confirm this is the case, it would be appreciated. Kind regards Lynette "

" Very efficient all along, we however landed up in the wrong lane when dropping off the car, our fault, then tried to get it to the right level, a gentleman named Vusi volunteered to take it to the next level. We ran to the office area to confirm Vusi would be dropping the car off to the next level, very unnerving as we were told there is nobody by the name of Vusi they know but they then offered to send somebody along to track down the car, as we havent heard otherwise we take it the car was collected and safe. If you could maybe confirm this is the case, it would be appreciated. Kind regards Lynette "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by FRANK - 11 February 2019

" All good. "

" I have used First Car many times, never a complaint unlike the experiences I have had from other hire companies in South Africa. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by CHRISTOPHER - 10 February 2019

" The problem starts when booking through all brokers as not enough customer details relating to my above comments are taken into account. You need to thoroughly review the whole process from start to finish. "

" Drop off is the same with all companies. Sign a mountain of paperwork at pick up and nothing at drop off. Told car is ok but nothing to prove the car has even been returned in ok condition. No bumps, scrapes and full tank, etc. Pleasing that First Car returned R3000 retainer less what? Assume it was for toll fees? You need to review whole process from start to finish. e.g. Why not send copies of driving licence, passport and driving licence through your booking facilities securely when choosing the car so all they have too do their end in validate every thing is correct rather than queuing endlessly because they have to photocopy everything. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by GARY - 05 February 2019

" Good overall, can get some great deals with Auto Europe:) "

" 2nd best car hire company in Johannesburg, second only to Woodford Group. Ive hired from them all Avis, Bidvest, Thrifty etc "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by REGINALD - 04 February 2019

" First were quick to sort their error "

" Given Group "B" instead of booked Group "C" vehicle.Notified First and they refunded difference in cost of the 2 groups. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by GRAEME - 03 February 2019

" Quick and easy booking service. "

" Great vehicle and slick process. No other comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MICHAEL - 29 January 2019

" Nothing to add "

" Nothing to add "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by LEAZA - 27 January 2019

" Excellent "

" Excellent service Extremely helpful and flexible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ROBERT - 26 January 2019

" Excellent - First Car Rental are an excellent local partner in SA. "

" Excellent service - the ordered vehicle was not available when I landed - they gave me a BMW for the day and then drove the ordered vehicle to me in the afternoon. They were pleasant, attentive and a pleasure to deal with making each contact as easy . as possible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by NICK - 24 January 2019

" the car hired in cape town had a problem with a sliding rear door which would not open . "

" ok. except for rear door fault on car hired "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JOHN - 19 January 2019

" Easy to choose vehicle of choice and to get cover required "

" Quick and easy collection no dramas. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by STEPHEN - 12 January 2019

" Happy with the experience "

" Happy with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DAVID - 10 January 2019

" Very good all round, great value for money and a friendly efficient service - thanks "

" All round great service -from ease of booking to great customer service by car rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by CHRIS - 07 January 2019

" Easy to book on line, good price. I took out the extra insurance, didn't need to put it to the test though. "

" Car was ready when I arrived, I just had to sign paper work and pay R3,000 (£167) deposit with credit card. I was refunded £125 via credit card after returning vehicle: I didn't get itemised bill but £40-ish about right for 3 weeks road tolls and refuelling (you don't have to return with full tank, they do it for you at no extra cost, which is useful ) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by CHRISTOPHER - 05 January 2019

" Amazing service, highly recommend "

" Staff very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by HENRY - 04 January 2019

" What was the £40.56 extra charge to my card on 20/12/18? "

" What was the £40.56 extra charge to my card? Thanks "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by MICHAEL - 03 January 2019

" Very pleased with Auto Europe, easy to book with, and when the car price dropped after reservation, the difference was refunded to me with no issues. "

" Little disappointed with First Car. When we got there we had pre ordered a child seat, but they only had one size available, which is ridiculous when they don't know the age of the baby (8 months in this case), so we had to make do with the seat they had as they had no others. Also, the car was quite old, had done 30,000 km. When getting the car, noticed a large dent in the front bumper which had not been put on the sheet so had to go back to office to report it and get pre hire sheet changed. Bit surprised they would hire out a car with a big dent in it! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

JOHANNESBURG, ZA - Reviewed by CATHERINE - 03 January 2019

" Totally satisfied. The vehicle was a dream to drive and I had no problems. I gave the car back in the same condition in which I had collected it, I.e full tank of petrol and completely clean, inside and out. "

" I had booked a manual car, but the car I was presented with was an automatic. The staff were excellent in changing this so that I took another car which was a manual. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by WASHINGTON - 30 December 2018

" Satisfied with service "

" Satisfied with service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DELIA - 21 December 2018

" My husband & I have been impressed with Auto Europe on multiple occasions. Highly recommend Auto Europe. "

" Slight queue initially, but seem to be shorter than competitors' queues. Friendly staff at the counter and when taking/delivering vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by JOHN - 21 December 2018

" All good. "

" The whole experience was very good.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by REGINALD - 14 December 2018

" Efficient booking process. Reasonable prices. "

" Over 45 minutes at reception to pick up vehicle. Their computers were down -had been for at least 4 hours. Poor standby system. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by GRAHAM - 11 December 2018

" I booked 2 cars on this trip to south Africa through Auto Europe and was given substantially different and smaller vehicles both times. "

" I was supplied with a Subaru Forester instead of a Nissan Xtrail. The Subaru Forester is a lower vehicle. I ordered the Nissan or similar vehicle because I needed the height for better viewing and to decrease the possibility of windscreen damage. As I feared windscreen damage occurred, very low down on the windscreen in a position where it would not have hit the Nissan height vehicle on the windscreen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ADRIAN - 11 December 2018

" Overall the process isnt bad and I am happy with Hertz in Joburg "

" getting the car at the air port is always a slow process at Hertz The car washer bottle was empty "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by THERESA - 10 December 2018

" Please send final invoice Terisampy@googlemail.com "

" Additional charge of £80 added to c/card - final invoice would have been appreciated "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MICHAEL - 10 December 2018

" My second 3 week rental with Auto Europe this year and I will certainly use again next year. "

" I had seen mixed reviews of First Car (maybe mixed reviews are inevitable with car rental businesses) but as far as my 3 week rental was concerned it was "First Class". Service quick and efficient and, as a regular car renter, as good as it gets. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by PAULO - 06 December 2018

" I booked a car for 2 days. A company representative called me saying that my card had been declined in the payments office, therefore I did not collect the car thinking it was cancelled, only to find a few days later that my account had indeed been charged for a car that I never collected as I was told that the transaction was declined. Please issue me with a refund on this. Regards, Paul "

" I never went to collect the car as I was told the bank declined the payment. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by TREVOR - 30 November 2018

" Great car hire experience - very polite and efficient staff, and they didn't try to up-sell us any extra insurances. Would definitely use them again. "

" Great car hire experience - very polite and efficient staff, and they didn't try to up-sell us any extra insurances. Would definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JOACHIM - 29 November 2018

" Easy booking and payment. "

" Great value! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by REGINALD - 29 November 2018

" Auto Europe were excellent in the booking process. A great pity booked vehicle was not available on arrival. would suggest auto Europe speaks to hertz Johannesburg about their performance "

" Long delay at reception. Booked vehicle not available. Asked to wait whilst alternative vehicle was delivered from different site. Reluctant to give upgrade "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

JOHANNESBURG, ZA - Reviewed by ROBERT - 26 November 2018

" very positive "

" Very good and helpful. Only two concerns are 1. That they charge R1500 for letter for Lesotho this is the 1st time I ahve been charged this but I gather all firms now do it. 2. Don't like their policy of them filling the tank as we have always filled the tank on arrival back at airport. I did again this time but notice that is till got charge for extra fuel "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by NORMAN - 26 November 2018

" Customer attended was very good thanks for being there for me "

" It was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by STEPHEN - 24 November 2018

" Very good experience "

" Happy to deal with Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DANIEL - 22 November 2018

" Good experience with both Auto Europe and Hertz "

" Good hire company "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by GARY - 21 November 2018

" Autoeurope are good but Hertz staff performance leaves a lot to be desired. "

" Car was good but counter staff are slow and don't really want to help. Long queues and numerous dissatisfied customers complaining at counter! Unfortunately its not much better at other car hire companies, first world business in a third world country, it will get better......in 20+ years "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MATHABATHE JEANETTE - 19 November 2018

" The service is very good as compare to other car rentals and the staff are very helpful especially men than women only one lady who was so good and I was so impressed as I am a regular car renter from first even on returning the car women are horrible communication skills is still lacking I wish first can conduct training to their female employees very bad. I will continue renting the car with first as the service is good no problem as always on arrival the booking will be ready you don't have to wait for the car like other rentals on arrival they don't have car by the time you arrive. Keep the ggod job up First "

" They will deduct the money from your credit card without telling you what are you paying for that's the bad thing about the first car rental the good thing is that the service is good I will appreciate if I can be informed even after I have return the car that we have deducted so much because of the damage or something rather than taking my money for no apparent reasons "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ERNEST - 18 November 2018

" I rate the experience 10/10 "

" Excellent customer service and very approachable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by CARINA - 13 November 2018

" best experience ever with a car rental company "

" as above - very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by RICHARD - 10 November 2018

" said it all at 3 above. "

" generally very good but spoiled by the fact that i have still not received a final invoice and that the £199 they took from my credit card on the day of pick up has never been refunded less whatever (very small) amount i should be due for the cost of them topping up the petrol tank on return of the vehicle. Not good enough as i will be paying interest on that and there has been plenty of time to finalise everything and refund what is due. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by MARISSA - 09 November 2018

" My experience with autoeurope has been great. I will be aware in the future if Hertz add additional packages without my knowledge. "

" I was charged extra for insurance cover, I was not aware of this and was not told at the counter. The money was charged to my credit card after the rental was returned. This was unfair as I booked through the atuoeurope website and selected a package that I wanted. I would like autoeurope to support my claim to refund my money please . "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by KIM - 08 November 2018

" Would use both AUTOEUROPE and HERTZ again. "

" Car hire desk easy to find and had a quick efficient check in. Car was in very good condition and nice to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ROBERTO - 07 November 2018

" All good. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ROBERT - 05 November 2018

" I would use Hertz again. Better by far than all the cheap offers that are made but work out to be more expensive. "

" Great. One of the easiest car hires I have every made. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by RICHARD - 05 November 2018

" See 3 above "

" The experience with the car ... pick-up, driving and drop-off - was fine. But I have still not had a final bill. It appears that my credit card has been charged with a sum of money but I have not been informed by Bidvest and do not know how much is for the e-tag road toll charges, how much is for the addition of a second driver, how much is for the return of the car from Durban to Jo'burg, and how much is for repair of a scrape to the front bumper and wheel trim. I emailed to ask about this but have only had an automated response. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ARNOLD - 03 November 2018

" Excellent as always "

" The counter staff were most unhelpful. Had to wait for 45 minutes whilst a queue of three (3) persons was cleared. Counter staff said that they were very busy! Gave me a Toyota Yaris auto (instead of the requested Corolla) which was aweful (underpowered therefore dangerous in Johannesburg traffic). They said that they could get me a Corolla from their depot. I could not wait any longer to get to my appointment. Hertz Johannesburg is terrible. In fairness, Hertz Cape Town is much better but not as good as Bidvest. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MARIA - 01 November 2018

" Booking was easy "

" The car was very scratched and have clearly had a few incidents, felt quite embarrassed as friends and family asked me if I were a bad driver and if I done it to the car. On collection after walking to fetch the car nobody at the station where it was parked were interested, they wanted to sit and chat to each other. Had to call them over twice to make sure all the scratches was recorded... asked them how to open the boot and was told use the key... later saw their was a leaver in the car. They were just not interested at all. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by ROSEMARY - 01 November 2018

" Always happy to book with yoy! "

" Kindly gave me an upgrade, as a long delay in providing vehicle booked. Not their fault - police roadblock outside rental building. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by STEVE - 28 October 2018

" Auto Europe I do not have any problems with but didn't really have to deal with them. The problem is Auto Europe put me through hertz so really they are the company I am dealing with so I would not straight away use them again "

" I tuned up at Johanesberg Airport South Africa and was given the key to a Toyota Corolla which I was pleased with size of the boot as i thought it would be small, this is my only positive for this experience. I was shown to the car which was in a very poorly lit parking space and told to check and confirm the marks on the car where all included on the paper work. The paper work and lines put on the paper showing damaged area where un readable and faint so I checked and found several marks and a rear bumper marked as hanging out . I could not find anyone to agree and sign the paper work, but after several visits to desk had someone sort of agree ,casually and sign paperwork. There where so many marks which I had to use my touch on my phone to see I hoped I had marked the extra ones down and left with the car. On returning the car I was shown to a very, very well lit area ,the lady immediately looked UNDERNEATH the rear bumper and said I had reversed into something and distorted the bumper and picked up that there was a small crack in the wheel hub cover. I had to disagree and had a real job convincing them after three people came and looked that the on hiring the reason the bumper was sticking out on the side was it had been hit before from behind causing this before I had rented it. I felt they went straight to the place on the car and where determined to claim this damage on me . After adimantly refusing there allegations they backed down and considering the poor condition of the car i wrongly presumed that they would not be so picky on return . I will not rent from hertz again "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by ABRAHAM - 26 October 2018

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by RICHARD - 25 October 2018

" Highly recommended "

" Quick & efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by GEORGE - 24 October 2018

" Very good over all "

" Collection and Drop Off handled quickly and effeciently. Car had a few marks not listed but sorted before I took the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by ALEXANDER - 24 October 2018

" good "

" hi there car hire and service fine thought i might get refund since brought car back 5 days early !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ROBERT - 21 October 2018

" Ordered car for cross border travel then received surcharge for cross border travel. "

" They demanded extra for cross border travel when I had already booked it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by ROBERT - 21 October 2018

" I've been happy with past experience but annoyed by the surcharge to take the vehicle to Swaziland. Can you claim this back? "

" I booked the car with you for travel to Swaziland but was told by Hertz that there will be a surcharge for crossing the border. The final settlement, including petrol was £157.17. I have not received a breakdown of the bill. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by TERENCE - 21 October 2018

" See above. "

" All fine and staff friendly and helpful but the car was a bit tired and abused. I cut my arm twice on the protruding plastic in the boot area but maybe that was my fault and I repaired it in the end so the problem no longer exists. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

JOHANNESBURG, ZA - Reviewed by JACOBUS - 17 October 2018

" The car fitted our needs perfectly and was a great drive. Thanks! "

" Fantastic experience from start to finish and not a single issue "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by IAN - 16 October 2018

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by ROBERT - 11 October 2018

" AE continue to provide an economic first class service. "

" we encountered problems with GPS which took quite a bit of effort on our part to resolve. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by THOMAS - 08 October 2018

" Good all round "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DERRICK - 06 October 2018

" Auto Europe proved to be very efficient in providing me with a car but Renter, Herz, had falsified the commencement mileage resulting in me having to pay an excess mileage charge "

" The commencement mileage of the car had been falsified and I only discovered this a few days later. The mileage had been lowered by several thousand kilometres resulting in me having to pay an excess mileage charge "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by PAUL - 04 October 2018

" Very satisfied "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by LOUIS - 04 October 2018

" Was a very good price and easy experience. "

" Car was not ready. Had to wait over an hour for a car to be brought from their compound. In the end they gave me a different car to the one they told me about. A customer before me had to take a lower grade car to the one he paid for. My car had some damage on and the usb on the audio system did not work. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by STUART - 03 October 2018

" A generally very good service. "

" Due to the original vehicle being due for a service, I received an upgrade to a nearly new vehicle. Thank you. The only minor problem was that the car clock had not been set to the correct time, which was a slight annoyance, but it was a much better car to drive than the vehicle that I had rented the previous week from Budget in East London, RSA. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by PHATHIWE - 27 September 2018

" I loved it. I battled a bit with some functions because they were not explained. "

" I cannot complain about anything, except to say I do not understand the notion of two credit cards. I was told that next time I would not be allowed to rent a luxury vehicle with one credit card. Is a Hertz policy, or Auto Europe's? "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by WILLIAM - 25 September 2018

" We had 'clicked' for tyre and windscreen cover when booking the car but it was NOT clear they were not covered by First Car but we would have to pay any charges and collect from Auto Europe! Not satisfactory. We would prefer cover from the supplier to be included, not the agent. "

" Always efficient and pleasant "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MARTIN - 21 September 2018

" Waiting over 1 hour in a cue to collect the car . "

" Charge for valeting as other companies do not... massive cue to collect the car.i would not be using Hertz again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JACQUES - 19 September 2018

" Price is good but car supplier not great. "

" Car was 40,000 km old. Had no Bluetooth for hands free. When renting via Busget even the smallest class has Bluetooth hands free. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MATTHEW - 10 September 2018

" Good experience. "

" I'm was a very good experience. I would however like the staff exciting the car to be a little bit more open and transparent about what they are doing and particularly what you are signing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by JOEL - 06 September 2018

" Autoeurope let me down by not cancelling my initial booking effectively which lead to me being offered the car I rejected. "

" Excellent experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ELIZE - 05 September 2018

" Smooth "

" Smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by COLIN - 21 August 2018

" Loved that we could pre book Zero Excess in advance and would use website again, easy to use and clear pricing (whilst keeping an eye on the rental company). "

" Counter staff very offhand/bored and bordering on rude, car not ready (had to wait), had to repeatedly insist with person handing over car to include a chip on windscreen on the car condition form, other than that, rental was OK - wouldn't recommend First as there are plenty of other companies there and had a much better experience with Hertz in Cape Town (with similar cost, much better car and a far superior customer service). "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

JOHANNESBURG, ZA - Reviewed by RYAN - 17 August 2018

" As above "

" Always use 1st car in South Africa. Overall experience is consistently good. When I've had issues (like charging for fuel when I've returned with full tank), the customer service team is quick to resolve. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by STEPHEN - 13 August 2018

" Smooth and straightforward. "

" No problems - pretty straightforward process. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by RUSSELL - 13 August 2018

" From Germany to South Africa we have been happy customers "

" We are repeat customers and have always been satisfied with the service and the vehicles. Great that its fitted with the automatic electronic scanner for the tolls. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by SLUMKO W - 12 August 2018

" Having used Auto Europe, I am in a privilaged position to highly recommend their services. The last 6 to 7 years I've used them has been hassle-free and with efficient services offered. Thanks. Here's to another 6 to 7 years of business with you. "

" Efficient, courteous and do what they promised "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by ALAN - 09 August 2018

" Good experience with JoBurg ruined by very bad experience at Cape Town "

" Very bad following subsequent experience with Bidvest in Cape Town. Charged false refueling charges and ridiculous amount for plastic removable wheel hubs which were unsurprising stolen. No advice or warnings given. Very poor service and will never use this scam outfit again "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by STEVEN - 09 August 2018

" Overall very good "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ADAM - 08 August 2018

" See above "

" Generally very efficient and organised. I was surprised that at drop off they inspected the vehicle and just said all was in order and no paperwork was given. Very quick and simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by STEPHEN - 02 August 2018

" I was charged for an extra day by Hertz who changed my original booking as on my voucher. Dreadful dreadful. I sent in a complaint and all the paperwork and the response was unacceptable. I would never recommend Auto Europe because their follow up service is unacceptable "