KEDDY FRANCE Car Rental Reviews

MONTPELLIER, FR - Reviewed by MICHAEL - 17 September 2025

" Lovely car, and helpful staff at Montpellier Airport "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARTIN - 12 September 2025

" I HIRE NUMEROUS CAR HIRES EACH YEAR, THIS WAS MY WORST EXPERIENCE EVER "

" 29 DEGREES WEATHER. A/C NOT WORKING. CUSTOMER REP TOTALLY UNHELPFUL AND SAID THE FAN WAS WORKING (NO A/C THOUGH) REFUSED TO OFFER A REPLACEMENT CAR. ONLY 2 ITEMS ON THE VEHICLE DAMAGE SHEET BUT THE CAR HAD 15 PLUS MARKS SCRATHES DENTS ETC. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BEAUVAIS, FR - Reviewed by DAVID - 10 September 2025

" See above- decent vehicle but nothing else good about the experience. "

" Believed I had taken full CDW but was then advised at the desk that the limit was 3,500 Euros and I was only covered up to 759 Euros so took out additional CDW for £125 extra. Absolutely typical car hire chicanery. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by DAVID - 05 September 2025

" Autoeurope were perfect from start to finish . Keddy sadly were not "

" The check in agent was not at all welcoming especially when I rejected the offer of an upgraded vehicle , that incidentally was more than the cost of rental i had already paid. Charged a cross border free between France and Switzerland that I have never paid in 20 years of taking rental cars in Geneva. Very dismissive attitude from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BEAUVAIS, FR - Reviewed by STUART - 04 September 2025

" You were let down by your partner who wasn't actually present and was managed by their parent company Europcar. "

" Pick up was slow but ok. Man was knowledgeable. Car was nearly scrap cosmetically. So much damage. Mechanically seemed ok though. On return we were running a little late for our flight but there was no agent to be found in the car park and no where to park the car and unload or luggage safely with 3 children "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AIX EN PROVENCE, FR - Reviewed by PAUL - 01 September 2025

" Not impressed. Money fraudulently taken off me. By europcar. "

" I am getting charged an extra day for dropping car off at 10:51. When the actual time was 09:29. As shown on return doc. Also been charged twice for local surcharge. Not impressed "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LYON, FR - Reviewed by TIMOTHY - 01 September 2025

" I have always used AutoEurope for vehicle hire. I enjoy booking flexibility and competitive prices. "

" Upon checkout (Lyon Exupery Airport), I was told by staff that I would receive an email containing instructions regarding my out-of-hours key return. No email arrived. Several days later, I sent a request via the Europcar online portal but received no reply. When I called Europcar, they told me to return the car to carpark B2 (which doesn't exist) and my keys to a Europcar desk in T1 (which also doesn't exist). Finally, I had to interrupt by trip and drive to the airport on the day before departure to understand how to return my car and keys. A frustratingly poor service. I also remarked that during check-out, staff talk openly between themselves about their clientele. For example, during check-out, a family approached the check-out building and staff joked about who would be in line to deal with their car hire. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DICK - 27 August 2025

" Very good service and a good car. "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by THOMAS - 26 August 2025

" Far from recommending AutoEurope to friends, I'm telling as many people as I can not to use them. It's a disgrace. "

" This was the worst experience I've had when renting a vehicle. Unfortunately my family and I missed our flight and were delayed 24 hours. I called up AutoEurope who told me that my booking would be invalidated if I didn't collect the vehicle within 3 hours of my time slot. I also called the rental company, Budget, who said that there was nothing they could do as the booking was with AutoEurope. I don't understand if I've booked a car for 2 weeks and collect a day late, what the problem is. The budget carpark in Lyon is massive and has loads of spare space to keep a car for 24 hours until we arrive. As far as I can see, AutoEurope wiped their hands of this and should have done more. I won't be using them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by MICHAEL - 24 August 2025

" Airport handover worked very well with good agent at desk "

" Worked well - good quality car provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by NICHOLAS - 21 August 2025

" I booked car hire last minute at a bargain price and in a rush. I then read some of the negative reviews and wondered what I had let myself in for. As it turned out, it was an excellent experience. A great car at a fantastic low price. I would happily use again. As long as you understand this is a broker, make sure you are aware of the clear terms and understand that any poor service you receive from the hire company is not their fault you will be fine. Also it's normal for hire company's to take a holding deposit for a hire car in case if damage so don't be surprised, just look after the vehicle!! A great deal and I will. E a returning customer in future. "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by THOMAS - 20 August 2025

" My experience with AutoEurope will be determined by how helpful the company is in resolving the erroneous charge of EUR 103 with Keddy/Europcar. "

" There is an unexplained and unauthorised charge on our credit card for EUR 103. As we returned the car without damage and with a full tank of fuel we are surprised and concerned, and request an explanation and a refund. I have not received a statement of return or any communication from Keddy/Europcar. The Keddy/Europcar representative at the desk was impolite and insisted on charging an extra EUR 40 for crossing the border (even momentarily) into Switzerland. I have never been charged for this before and it was not mentioned in the car hire details, or on the AutoEurope or Europcar websites. The car was adequate, but was still being cleaned when we arrived to collect it, and the staff member present was not helpful in identifying existing scratches. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by NEIL DAMIAN - 20 August 2025

" Overall a good experience, except for unexplained charges to my credit card following drop off. I have received no email or contract to explain what they're for "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by FIONA - 20 August 2025

" I never got the car as my flight was delayed and there was noone at the airport to provide any service or no system in place to allow for key pickup when late for a flight delay. I was stranded at the airport with my elderly mother at 11.30 at night. Terrible service and I did not get a refund. Will never use Auto Europe or Keddy again. "

" I never got the car as my flight was delayed and there was noone at the airport to provide any service or no system in place to allow for key pickup when late for a flight delay. I was stranded at the airport with my elderly mother at 11.30 at night. Terrible service and I did not get a refund. Will never use Auto Europe or Keddy again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by DANIEL - 18 August 2025

" Keddy is in a partnership with Europcar. There is no signage in the Paris airport for Keddy. It took us asking several employees in the airport, making several phone calls to Auto Europe UK, and me googling Keddy to discover that we were actually looking for Europcar. This took about 2 hours. When we got to the counter the employee there said our contract showed our pickup time as 10:00 AM. This is ridiculous because our flight was not even scheduled to land until 3:00 P.M. My flight number was on the contract. I was told that our reserved car had been rented, so I would only have a choice of the few vehicles they had left. Of course the car we ended up with cost over 200 euros more than the one we requested. I had little choice by that time of the day so I took the car. The car I requested was an Altama. The car I got was decent, but certainly not better than an Altima and not worth paying more for. I don't know if it was a glitch or an accident that my rental time was set so early in the morning. This is not something I would do. So is this an accident or a scam to get more from the customer. I don't know the answer, but it is something that is in the back of my mind. So the start of our vacation was miserable and it was due to the pickup of our rental car. Did I mention it was an unseasonably hot day in Paris? There is your answer. I am considering posting this on Trip Advisor as well. "

" Keddy is in a partnership with Europcar. There is no signage in the Paris airport for Keddy. It took us asking several employees in the airport, making several phone calls to Auto Europe UK, and me googling Keddy to discover that we were actually looking for Europcar. This took about 2 hours. When we got to the counter the employee there said our contract showed our pickup time as 10:00 AM. This is ridiculous because our flight was not even scheduled to land until 3:00 P.M. My flight number was on the contract. I was told that our reserved car had been rented, so I would only have a choice of the few vehicles they had left. Of course the car we ended up with cost over 200 euros more than the one we requested. I had little choice by that time of the day so I took the car. The car I requested was an Altama. The car I got was decent, but certainly not better than an Altima and not worth paying more for. I don't know if it was a glitch or an accident that my rental time was set so early in the morning. This is not something I would do. So is this an accident or a scam to get more from the customer. I don't know the answer, but it is something that is in the back of my mind. So the start of our vacation was miserable and it was due to the pickup of our rental car. Did I mention it was an unseasonably hot day in Paris? There is your answer. I am considering posting this on Trip Advisor as well. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by MARK - 17 August 2025

" Long term user so disappointed "

" Staff at CDG upgraded me to an Audi but not make clear there was tyre damage. Only discovered at drop off "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

NICE, FR - Reviewed by KEITH - 16 August 2025

" Pleased with Auto Europe booking but Europecar disparaging of insurance provided and tried to get us to upgrade. "

" Long wait at check in, 14th in queue! Priority bookings then queue jumped so queue got longer!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by ADAM - 13 August 2025

" No "

" Won't ever use a third party again. European clueless, had to convince them I'd already paid, now I have another 700 pound charge on my credit card on top of the 700 already paid. Seriously, is this a scam? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by SANNE - 12 August 2025

" The staff was efficient, but the queue time was nearly an hour which is too much. I found out that I could rent the vehicle over £100 cheaper than what I had paid, had I rented the car 48 hours in advance rather than a few months in advance. This has been a huge frustration for me. "

" The staff was efficient, but the queue time was nearly an hour which is too much. I found out that I could rent the vehicle over £100 cheaper than what I had paid, had I rented the car 48 hours in advance rather than a few months in advance. This has been a huge frustration for me. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ANGELA - 10 August 2025

" Car hire process was simple and clear- wry good service "

" Very good customer service, clear and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CARCASSONNE, FR - Reviewed by CHRISTOPHER - 07 August 2025

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTELIMAR, FR - Reviewed by ALISON JANE - 07 August 2025

" Would definitely recommend based on my experience and the service I received "

" Good service, car in great condition, clean and comfy. Straightforward to book, pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by NATALIE - 06 August 2025

" Will not be using them again! Not a good experience. "

" I hired a car for a short break. When I got to the counter I was asked if I'd like premium insurance. I said no because I have already added the extra insurance to my booking. When I returned back to the UK I was charged an extra £200 for the premium insurance. I have disputed it and told it should be 5 days. It's now been 1 month and I've had no response. I've called 3 times and been told they're waiting for France to reply whether I will win the dispute!! Please be awake when checking in they don't add extras you DIDN'T ask for! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by IAN - 05 August 2025

" Auto Europe deal fairly with the organisation of the hire but car providers are increasingly difficult. It all makes for a tense experience. "

" I do tire of car hire operators trying to find the smallest smudge of something/ anything to report an issue. Lately it is the wheel hub caps that they concentrate on. Always take detailed photos when you collect vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by MICHAEL - 05 August 2025

" Unable to answer question about which IDP should be purchased. An IDP is not needed in France but you insisted I had it but you could not tell me which to buy out of the three available. There is no advice on line because gov.uk says I don't need one. I relied on a 19 year old assistant in the shop I bought it from. That is not good enough. "

" It would have been much better to have know. That Keddy was Europcar. Wasted ten minutes so at end of long queue. Was not offered Priority when booking so took an hour for collection. Was not told of a known defect so had to ring and report when I found it. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

NICE, FR - Reviewed by THOMAS - 04 August 2025

" - "

" Collection desk was chaos. Poorest of the Europecar desks I have used around Europe. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MONTPELLIER, FR - Reviewed by PHILIPPE - 01 August 2025

" There are hidden costs that are not advertised and currently disputing them with Europcar. They are currently in the process of investing this and I am waiting for them to get back to me. I have auto Europe for a number of years with no issues at all and have been great. It makes no sense why there are so many hidden charges this time! "

" Current in dispute with the company regarding 50 euros of charges added to my credit card after returning the car, with no notice, no invoice and fees that are covered by the original rental cost. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ERICK - 01 August 2025

" Information about electric vehicle autonomy and capacity for rapid charging should be more visible at point of reservation and customers given better opportunities to identify whether vehicle is suitable for their trip prior to collection. Heavy additional charges for upgrade on the day. Disappointing experience overall. "

" Informed at point of collecting car that the electric car we booked only had autonomy of 200km and would take 24 hours to charge. This would have been entirely unsuitable for our needs. As a result felt obliged to upgrade to larger vehicle and this cost 200 euros. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PETER - 26 July 2025

" See above "

" Long wait to pick up car. Too few counter staff. Was misssold breakdown insurance despite having my own cover. Was told I needed it "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOHN - 23 July 2025

" Unfortunately we had to deal with the excess car insurance people as the car was broken into by thieves. Apparently they target hire cars - why do rental companies make their cars targets for thieves? It has cost us a lot of stress, time and money. The insurance for excess cover is a difficult process managed by arrogant people - and no telephone number. I would not have these people as an insurance partner "

" The car was a mess - the damage report did not adequately reflect the actual damage and I had to spend a lot of time taking photos and go back into the Europcar rental office - no one was interested. I think Keddy uses the old beaten up cars from Europcar "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by ANDREW - 22 July 2025

" As above "

" Quick pick up and drop off. No hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PETER - 19 July 2025

" Generally very happy with AutoEurope but the pick up this time was one if the worst I've experienced. Only surpassed by a terrible experience with Goldcar at Ibiza airport. "

" Keddy is operated by Europecar at Marseilles airport. Vehicle collection was a disaster and took over 2 hours to collect the keys - by far the longest wait I've ever had in decades of car hire. Vehicle was fine and drop off was better, though there wasn't anyone actually at the return office until I asked at the main desk. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BEAUVAIS, FR - Reviewed by MARTIN - 18 July 2025

" I fing Auto Europe to have the better prices and flexibility of use over rival companies. "

" Pick up was extremely easy and staff were very pleasant and friendly. Car return was less than expected. Only one member of staff working at the desk as I tried to check the car back in. The car was not viewed with me but I was asked if everything was OK during my stay and had the car been re-fuelled before return (both responses being Yes). However, I now see a charge of €10.80 (on day of return) on my credit card and no communication from Keddy / Europcar as to why. The car was full of fuel and I even washed it after fuelling before returning it to the airport. There was no damage and the car was clean inside. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by CLARE - 16 July 2025

" Overall positive experience with exception of comments made in 3. above. "

" Positive experience. However, upon my return to UK I noticed an amount had been debited from my credit card and I do not know what this amount relates to. The car was returned full of petrol, no excess mileage and no scratches so please explain why a charge was made and how this will be refunded. The amount was for 15.12 euros. I did not give my authority for my credit card to be used for anything other than damages and there were none. I now feel I have to contact my bank to ensure no further charges are debited. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 13 July 2025

" Rubbish "

" Service was not good , called after canx flight to explain we were going to be delayed , was told car would be cancelled , no goodwill we will keep it for you. Just you need to buy another one !!!! Totally y exceptable "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by JACQUELINE - 12 July 2025

" I was told I needed an IDP. I spent a lot of time getting passport photo and driving half an hour to local Paypoint shop to get it. I was not even asked for it - very annoying!!! "

" It was all very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ROBERT - 12 July 2025

" AutoEurope itself provided a very good service and made it very straightforward. Hire the car. "

" A good experience all round. I was surprised that the car seat was charged above the rate that was advertised on AutoEurope. It was also disappointing that I could not specify a car seat for a child under the age of one and that the seats that were available did not have isofix. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PHILIP - 11 July 2025

" Auto Europe are great. Europcar/Keddy are normally great, but this time I was very dissatisfied with the car supplied. "

" Europcar/Keddy are fine. The car supplied was not. I booked a Citroën C3 or equivalent. I got a Toyota Aygo, a terrible car. I do not accept it is equivalent to a Citroën C3. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MONTPELLIER, FR - Reviewed by ANDREW - 11 July 2025

" see above "

" 1 hour wait in a long queue at the airport collection desk, when i was allocated a car it had not been cleaned inside. yet another delay whilist they found an alternative car. not a good customer experience "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

NICE, FR - Reviewed by GORDON - 08 July 2025

" As above "

" Waited an hour and a half at the counter to be issued a car! My son experience an hour and 45 minutes for his separate booking the following week. Not good enough! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DAVID GERALD - 05 July 2025

" Hello, This Dacia Stepway was OK to drive up to 50 km per hour, but drive it on a Motorway above that it was lethal, the steering was jerky and possibly dangerous to a non experienced driver. "

" At Nice Airport terminal 1 there is no signs to indicate Keddy only Europcar, which could be a bit confusing. The staff at Europcar where very friendly but we could not get the car we booked, that was a Citroen C3, instead they gave us a Dacia Stepway, it was fairly new, but still a bit too big for the roads in the south of France. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CARCASSONNE, FR - Reviewed by DAVID - 05 July 2025

" Good all round, thanks "

" Really easy and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 02 July 2025

" Europcar just in it to squeeze more money "

" I was offered an upgrade which I accepted but have since been severely overcharged and not getting a response to my subsequent complaint "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

NICE, FR - Reviewed by SIMON - 01 July 2025

" Would definitely recommend! "

" Easy and great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by GREGOR - 30 June 2025

" Very efficient and friendly "

" Everything good, except could have done with a demonstration of how the speed limiter and cruise speed controls operate before driving away as we were not familiar with these controls. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MICHAEL - 30 June 2025

" Only a helpful tip for us of a certain age is to include an idiots guide for all the driver safety devices fitted and how to turn them off. "

" Very easy and simple, exactly what you want after your flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by CHRISTIAN - 25 June 2025

" Deal appeared to be best value available at the time of booking. "

" at pickup we were initially given the wrong keys, which we only realised at the car park after approx 1km walk in 30 degrees C. Once we had the keys, we realised our car did not have a spare wheel nor puncture kit and although plug in hybrid no charging cable. we were finally given a puncture kit from another vehicle. Overall 2 hours delay. Car drove well. boot was smaller than expected. on return (Sunday pm) no staff visible, so dropped key off in dry box. no final bill so far (3days). "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PARIS, FR - Reviewed by ROLAND - 25 June 2025

" A disgraceful interaction, which saw us wait around 60 mins to just been seen by a team memebr, then we were informed the car we paid for and had booked, was not ready and we would have to wait around 90 mins for it to be ready, we have baby and after waiting over 60 mins just to be seen, was a joke. our choices were, take a compact car, which was of no use to us, and if we did, would not refund the differnce for the vehicle we booked, so the only option that we could take was a high class car, and were charged 60 euro more per day. the team memeber didn't even offer us a better deal. totally awful experience "

" dreadful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LYON, FR - Reviewed by MATTHEW - 23 June 2025

" Service agents should not be agressively upselling insurance to customers. It leaves a bad feeling and a bad experience. Sure the agents can say additional insurance is available but they shouldn't be forcing customers to take it. "

" The service agent at the counter tried to upsell me tire, windscreen and roadside assistance insurance. I didn't want it and rejected the offer. However, she still added it, which I didn't notice in the small print if the contract. I am now having to go through a complaint process so that I am not forced to pay extra for insurance that I didn't request. I came off a 24 hour flight from Philippines. It is not good customer service to pressurise tired travelling customers to accept additional insurance and then add it even after they have rejected it. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by CAROLYN - 21 June 2025

" Very positive experience overall. Upgraded car was rather bigger than i had wanted, but bonus was that it was an automatic "

" Helpful staff and car was upgraded at no cost - presumably because no smaller cars were available. It was a bonus to have an automatic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by IAN - 21 June 2025

" I usually use Auto Europe and find them good value and easy to deal with. "

" My reduced score relates to not being able to get the car checked over on return and we still have had no confirmation. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JUDITH - 15 June 2025

" Overall pleased with the car. "

" Pleased with the car. As expected, at drop off, my credit card was charged for two additional drivers and different drop off location to pickup. My friend dropped off the car on June 8th and was told I would be emailed a receipt but I haven't received anything yet. I would like to have a breakdown of the additional charges of 442.43 EUR. Many thanks "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by MATTHEW - 05 June 2025

" Secured the best vehicle at best price but should not use Keddy without clearly stating it's Europcar. Europcar are terrible "

" Awful firm , did not realise it was Europ car who I usually avoid. Big queues , slow staff, very aggressive manor during return complaining about cleanliness and tried to pass wear and tear off as chargeable damage. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PATRICK - 03 June 2025

" Autoeurope are my go-too for car hire "

" The collection paperwork should be quicker to complete - I have ordered exactly the car I need and don't require supplementary questions to sell me more stuff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NICE, FR - Reviewed by JULIAN - 31 May 2025

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 26 May 2025

" efficient and very competitive prices "

" long waiting time to pick up vehicle (over 40 minutes). ran out of hired cars so delays for some customers & some had to be upgraded "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by DAVID - 19 May 2025

" BAD. Requested a polo because of the legroom - but there wasn't one, so it would be a Corsa. Your agent offered a larger car, but I t was told I would have to pay for - take it or leave it. Drove for 90 mins to my destination and could hardly get out of the car. Thereafter hardly drove it. Found out from the agent when I returned the car that there is only one polo on site, which rather makes a mockery of the "VW Polo or similar". It would have been true to say "Corsa, or if you are very very fortunate you will get the one Polo which we have". MISREPESENTATION springs to mind. ALTOGETHER A BAD EXPERIENCE "

" See below "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NICE, FR - Reviewed by CHARLES - 17 May 2025

" No complaints very pleased from start to finish. "

" All went very well no complaints. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SAMUEL - 15 May 2025

" ordered a car paid extra for full cover but then asked to pay an additional 30euros which would be ok but didn't understand that was per day !! unhappy.... "

" ordered a car paid extra for full cover but then asked to pay an additional 30euros which would be ok but didn't understand that was per day !! unhappy.... "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by YASSINE - 12 May 2025

" very good Experience sylvie was very good good and with smile your company very lucky to have this staff other lady very rude 0 communication "

" when I arrived at keddy the lady at the front was very rude and not helping and she was not helping at all and I was tiered 6 hours flight but she left me with no help no assistant no support until the French lady come her name sylvie she was 5 star communication very helpful and she made my journey Easy and with smiles the other lady I need appology from her very desipointed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by BRIAN - 08 May 2025

" Flight late arriving delayed pick up time by 2 hours. Car not available €84.75 addition to hire a car in the next category. I can't believe it. "

" My flight was delayed by 2.5 hours, when I arrived at the Rental desk there was a delay of 40 minutes due to a number of clients in front of me who were having difficulties. Eventually when i got as far as the rental desk I was informed that because i was late picking up the car they had rented the car to someone else and all that was available was a car in a higher category which would cost me another €84.75. I find this totally unacceptable, especially when the flight number was on my booking form it wasn't hard to check that it would be late arriving. Is this always the case even though I had prepaid the total rental cost. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by HOWARD - 19 April 2025

" Online booking ok - Keddy/Europcar billing error and refund process not satisfactory. "

" One way charge of €80 added to Europcar invoice despite dropping off at pick up location and car being inspected and signed off by Europcar staff. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PARIS, FR - Reviewed by CHRISTY - 17 April 2025

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by PAUL - 14 April 2025

" Very efficient and competitive price. "

" Quick and efficient service. Very friendly and helpful counter staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEAUVAIS, FR - Reviewed by ANDREW - 02 April 2025

" Great "

" Great service, not impressed with the car MG ZS HYBRID+ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by YSABELLE - 29 March 2025

" Europcar / Keddy is my favourite company for hiring a car at Montpellier airport. Efficient, straightforward, friendly service not trying to blackmail clients into buying extra insurance if they don't want or need it. "

" Europcar / Keddy is my favourite company for hiring a car at Montpellier airport. Efficient, straightforward, friendly service not trying to blackmail clients into buying extra insurance if they don't want or need it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARIA TEREZA BAPTISTA - 16 March 2025

" 10 "

" 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by SIMON - 09 March 2025

" Desk was closed at 20:00 i arrived at 20:15. No representative at the desk. No phone number except the office number - closed. No car. Had to pay €136 to Avis for a car. Called your phone line the Tuesday Morning, explained what happened - asked to collect a car then. They said no cars are available. Even though i booked for 3 days. To be told within 13 hours a car is no longer there or available. I gave my flight ref/detail when booking. I had 0 calls, emails or anything advising the office would be shut. When i spoke to someone i asked for a manager to call me as the rude person on the phone said i will not get a refund. Even though a car was not available within 24 hours of my collection time and my booking for a car was for 3 days. I am disgusted by the service, customer service and lack of car for 3 days in a time where i was visiting my father who is in a clinic and his last days battling cancer. To land and have no car in a foriegn country and to be let down in such ways is absolutely shocking. This week i will be leaving reviews on sites advertising your services to inform people of my experience... "

" Desk was closed at 20:00 i arrived at 20:15. No representative at the desk. No phone number except the office number - closed. No car. Had to pay €136 to Avis for a car. Called your phone line the Tuesday Morning, explained what happened - asked to collect a car then. They said no cars are available. Even though i booked for 3 days. To be told within 13 hours a car is no longer there or available. I gave my flight ref/detail when booking. I had 0 calls, emails or anything advising the office would be shut. When i spoke to someone i asked for a manager to call me as the rude person on the phone said i will not get a refund. Even though a car was not available within 24 hours of my collection time and my booking for a car was for 3 days. I am disgusted by the service, customer service and lack of car for 3 days in a time where i was visiting my father who is in a clinic and his last days battling cancer. To land and have no car in a foriegn country and to be let down in such ways is absolutely shocking. This week i will be leaving reviews on sites advertising your services to inform people of my experience... "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by JOHN - 07 March 2025

" Car was virtually brand new 700 km and counter staff explained everything. Brilliant service. "

" Simply superb. Slight damage noted at pickup, sent pictures on line to europcar and received confirmation that was not an issue. Will use again !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by GEOFFREY - 07 March 2025

" Unless you fully inspect the car and photograph/video condition on collection do not believe their contract damage,. "

" Car was badly scratched and not shown on contract. Dent and scratches to rear passenger arch , not shown. This is the second time this has occurred and we were very thorough in inspecting and photographing damage. Last time we were charged 218 euros for a minute scratch that was only visible with a magnifier and torch. Staff said it was up to us to note damage. Another lady in the car park was given a car with a cracked windscreen which was not shown on her contract and following our advice she reported it and was given another car.Altogether 3 other people had problems so not a good record. Maybe they are relying on duping customers who don't take their full insurance cover,bad practice. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 4

CARCASSONNE, FR - Reviewed by DUNCAN - 06 February 2025

" The only downside of the experience was that the person who had hired the car previous to me must have been a really heavy smoker, as the car absolutely stunk of cigarettes. It really got to the back of my throat and was really unpleasant. I had to go and buy a can of Febreze air freshener and a cloth. I had to spray it over the seats and wipe down the dashboard and anything plastic to get rid of the smell. I had to do this every day, otherwise the smell just came back. Apart from that, everything else was fine. "

" The lady on the desk was very helpful and nice. She ran through everything and everything was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by BRIAN - 27 January 2025

" Good experience "

" Good experience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PATRICK - 22 January 2025

" Great selection, easy to navigate, trustworthy website "

" Fast check in - did not try to upsell as they did in October 2024 - easy drop off, good all round service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 17 January 2025

" No MGs please!! "

" Good service, poor car performance wise "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by PAUL - 20 December 2024

" excellent all round "

" Excellent value and customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MICHAEL - 23 November 2024

" Easy booking, great choice "

" Great welcome at the EUROPCAR counter, pleasant and efficient service, very good car (Qashqai auto), efficient drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PATRICK - 27 October 2024

" Bad experience with Europcar/Keddy "

" The Pick Up process with Keddy was worse than I've ever experienced, even worse than Goldcar! There was a long queue extending outside the reception as the service for all renters appeared to be extremely slow. When it was my turn I discovered why - the Agent (Robin) continually tried to upsell...three times! Initially for added 60 euro/day, then 30 and after disappearing for an extended period, returned with a "managers special" of 20 euro/day. I know what car I need, I rent regularly and booked exactly the car I needed for tis rental. I expect to be able to turn up, have my paperwork processed quickly and efficiently, then be able to get on with my journey. I did not receive the service I normally obtain at Europcar, I will struggle to maintain my loyalty and will consider alternatives in January 2025 "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by ADRIAN - 13 October 2024

" I'm always happy to book through Auto Europe but I'm going to avoid Keddy and Europcar if at all possible in the future. "

" Despite providing flight details had to wait 15 minutes for the vehicle. The counter wasn't busy. The vehicle ended up being a battered Renault traffic which really isn't similar to a Mercedes V-Class. The car was in a dangerous state. Bits of it fell off and dragged under the car. Hi-Vis vests for all potential 9 passengers were not provided. The refuelling charges upon return were beyond extortionate. It's pretty impossible to find diesel for EUR 3.75 a litre and there's no way exactly 60 litres of it went into the tank. The fine processing charge of EUR 45 is 50% more than SIXT charge where you do actually get the car you booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by PAULETTE - 12 October 2024

" I am not very happy at all that one damaged hubcap warrants a charge of £241. Plus a charge of £7. Non sterling transaction fee charged by my bank. "

" I am absolutely appalled as when I returned the car apparently I was responsible for a minor damage to the rear hubcap. I have since been charged over £241 for said damage. I have not received an invoice or any communication from Keddy or Auto Europe for said amount. I thoroughly dispute this charge and I can assure you I will not be using either Auto Europe or Europcar(Keddy) again. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

NICE, FR - Reviewed by SUSAN - 06 October 2024

" Always good experience renting with Autoeurope but bit disappointed with the car this time especially with us having the car for nearly 5 weeks. "

" The car was very dirty inside and the the outside looked as though the car had been standing for some time unused. The low tyre pressure icon was on at pick and when I asked the counter staff they said the problem had been rectified but staff had been unable to remove the icon on the dashboard as they couldn't get into the on-board computer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CARCASSONNE, FR - Reviewed by VALERIE - 01 October 2024

" Went smoothly. "

" Everything fine but I ended up paying for cover to Kedsy and Europcar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JOHN - 28 September 2024

" Very smooth transaction "

" The assistant at Keddy was exceptionally "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JAMES - 24 September 2024

" I have used Auto Europe almost exclusively for many years. I haven't found anyone better! Please use your influence to try and stamp out the nasty practices many car rental companies try to force on us. "

" I do quite a lot of car rental. The service I receive from the rental companies varies from polite, fast, efficient and not pushy (as was the case with this rental) to slow, indifferent with pressure to buy extras, sometimes saying they are mandatory - eg, insisting on an international driving licence which the UK government states is not required in EU for UK drivers. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by YVONNE MARIE - 24 September 2024

" no issues, all went perfectly "

" Quick counter service for a change. Nice car, automatic. No issues. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by DAVID - 03 September 2024

" I thought I had bought full insurance from you and yet Europcar still made me pay another 140 euros on top of what you sold. Not clear at all. The whole experience was a nightmare. Never again. Also had to pay for a tank of fuel. Nothing was explained clearly at the time of booking. "

" Geneva airport is a nightmare to navigate and the Rental area is a dungeon and completely disorganised. Europcar are absolutely useless and I will never rent from them or you again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

RENNES, FR - Reviewed by JEFFREY - 29 August 2024

" Easy to book, efficient comms before the rental that helped, competitive and easy collection/handover "

" The car was 80,000 miles full of dents/scratches and had had a hard life, don't expect for a hire firm. That said it was easily the cheapest and Europcar handled the rental exchange and were very efficient. A good experience just let down by quality of car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

PERPIGNAN, FR - Reviewed by JOHN - 27 August 2024

" I had the best experience ever with the counter staff member, she was most helpful and had all info required. "

" Counter staff member was brilliant, very helpful and answered all of my queries immediately. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by MAUREEN - 27 August 2024

" Generally ok except for drop off which I have commented on above. "

" No one checked the car on drop off, which I asked for, but not enough staff. Have also failed to receive, as promised, a closure email with résumé of any extra costs, eg, extra insurance I took out. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by PAUL - 27 August 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARTIN - 26 August 2024

" Generally good "

" Car had multiple superficial scratches, otherwise good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MONTPELLIER, FR - Reviewed by GLENIS - 10 August 2024

" I need to know what the deduction is for if possible. Otherwise everything was fine. "

" I am confused as I've had £18.53 deducted from my credit card with no notification of why There was no damage, the petrol tank was filled at the petrol station at the airport and the car was left in the correct area at drop off. I am awaiting clarification but haven't had a response yet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by JENNIFER - 21 July 2024

" would like to mention customer supervisor Cheyenne at Nice airport as very helpful "

" efficient system. pre registering on arrival and then called so avoids long queues. name comes up on screen with they are ready. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROBERT - 18 July 2024

" Generally all good except size of automatic car allocated "

" I ordered a small automatic but was allocated a much larger automatic which my wife could not drive.i then had to pay extra to get back to small automatic "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARK - 18 July 2024

" Obviously annoyed and frustrated that there was a small scratch on the car. I think the agent blew it out of proportion and I explained it may have happened at the garage as I hadn't noticed it previously. "

" Flight delay followed by a lengthy wait for luggage before going to counter to see about car hire. Couldn't find the Keddy sign so spoke to a member of staff who stated I needed to go to an automated machine to add my details. By the time I registered I was 18th in the queue so waited quite sometime before being called . The gentleman behind the counter was very helpful and I was dealt with as quickly as possible. He handed over the keys and told us where the vehicle was. I took a number of pictures of the car . There was some minor chip marks on the paintwork and the car wasn't clean on the outside. It was no big issue as car was fully fuelled so we left for our destination. On return to the airport I filled the vehicle with fuel and returned it to the depot. A gentleman came to us and asked me any name. I told him and he inspected the car. He pointed out a small scratch on the passenger door on the drivers side. I told him I hadn't noticed it and it hadn't been there when I washed the car the day before. It may have occurred at the filling station but I wouldn't be 100% sure. He was extremely unpleasant about and said that because I wasn't fully insured it was going to have to be sorted. I signed a form that he gave to me. I apologised for the small scratch on the car but he wasn't overly friendly or concerned with what I had to say. I thought I'd full insurance to cover it and believed that's what the gentleman at the desk initially said. However there was a mark that wasn't on the car before I hired it. If someone wishes to speak with me I'm happy to discuss the matter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by SAM - 17 July 2024

" Whether it was Keddy's fault or not, I waited for over three hours for a pre booked car. The staff on site were fine but inexcusably let down by their management who left them to deal with a large number of very dissatisfied customers. You know how many customers to expect at any time and made no provision to deal with the numbers. You cannot treat your customers so poorly and expect repeat business. "

" Whether it was Keddy's fault or not, I waited for over three hours for a pre booked car. The staff on site were fine but inexcusably let down by their management who left them to deal with a large number of very dissatisfied customers. You know how many customers to expect at any time and made no provision to deal with the numbers. You cannot treat your customers so poorly and expect repeat business. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by PETER - 16 July 2024

" Yes, this car hire was a positive experience and well organised. "

" Everything worked well for us. Very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PAUL - 16 July 2024

" Turned up at 11p.m. to find a very long queue of people waiting to pick up cars. Only 3 staff available where there were 7 terminals. Took and hour and half to get the car during which time wives and children had to stand around in the dark outside the office with no seating available. Car was filthy on the outside. At pickup the dash indicated 460k.m. range but when we returned it with a full tank the range was shown as 604k.m. So much for a full tank! Most unlikely to use this service again. "

" The Keddy part of the booking was fine - plenty of information and clearly set out. It was EuropCar that let things down - see comments in section 5 "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

NICE, FR - Reviewed by KEITH - 16 July 2024

" Worked smoothly. "

" Everything went very well, no hitches. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ASHLEIGH - 09 July 2024

" Easy website with clear options "

" Great service but as with all car rentals not enough staff for the amount of customers arriving. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by JANIS - 05 July 2024

" Although we waited for nearly 2 hours we had a very pleasant counter staff member. Although he tried to convince us to go for a smaller car he was very helpful once we refused. "

" Firstly we had no idea that Keddy came under the umbrella of Auto Europe. Then we had to wait in a queue for almost 2 hours. It was horrendous. Also our paperwork claimed that the car had no damage but there was a lot of damage to the right front of the car - driver side. Although I took photos it was a concern. We were also asked to take a smaller car. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by PETER - 23 June 2024

" Very upsetting as having already paid AutoEurope, Europcar have taken another 240.05 euro from my account plus 72 euro for assistance plus which I didn't want. This all came to £264.12 plus £7.26 conversion charge at my bank. I will be taking this further with AutoEurope and a national newspaper. "

" Although the car rental was with Keddy, we picked up the car from Europcar. I signed for Assistance Plus without realising as the agent told me to quickly initial it. I NEVER buy this as I have my own insurance when renting abroad. I feel I was conned into signing for this, it cost another 72 euro. Also when I got home I found that Europcar had taken the payment for the rental from my account, although I had already paid full costs with AutoEurope. I feel totally scammed by the staff at Europcar in Carcassonne. I will be contacting AutoEurope- who I use a lot- about these charges. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by STEVE - 21 June 2024

" WE drove up through France - pick up Marseille drop off Bordeaux - all trouble free - Thank You "

" Really easy process - great car - exactly what I ordered and hoped for "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by MICHAEL - 18 June 2024

" Pity about the disconnected satnav. "

" Overall pretty good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by MARTYN - 14 June 2024

" Auto Europe provided a good range of options and the voucher worked well with the chosen company "

" The agency was busy but there was an efficient queuing system in operation. The agent dealt with me efficiently and in a friendly manner, the vehicle was excellent and drop-off rapid. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by NEIL - 29 May 2024

" Car was not full of petrol, as stated at collection and paperwork counter, counter man tried to scare me by saying there is no insurance and i could be billed for €20,000, even though i had selected full insurance via my third party booking company, he then tried to sell us a car upgrade, for €15 per day, and the car we actually booked was bigger than the Toyota Corolla, he was trying to up sell us, he then wanted to offer us Automatic transmission for additional €15 per day, yet the car we were provided was actually automatic, for no additional cost. These people lie to you to try and upsell. The phone number provided on the paperwork was a call centre and not direct to the office of collections. At return to Montparnasse train station, the return car signage is so hard to find and follow. The lady at return was told this and her response was, "i know", but nothing is done to improve the signage. The email for rental closure was to be sent out. Im still waiting for this some 6 days later. I had to contact Europcar to obtain a rental close out document. Europcar, Keddys parent company, are so slack in service and trying to contact them is very challenging. Otherwise the car was great, exactly what i ordered, and the hold on my credit card was removed within the next day after the car was returned. "

" Car was not full of petrol, as stated at collection and paperwork counter, counter man tried to scare me by saying there is no insurance and i could be billed for €20,000, even though i had selected full insurance via my third party booking company, he then tried to sell us a car upgrade, for €15 per day, and the car we actually booked was bigger than the Toyota Corolla, he was trying to up sell us, he then wanted to offer us Automatic transmission for additional €15 per day, yet the car we were provided was actually automatic, for no additional cost. These people lie to you to try and upsell. The phone number provided on the paperwork was a call centre and not direct to the office of collections. At return to Montparnasse train station, the return car signage is so hard to find and follow. The lady at return was told this and her response was, "i know", but nothing is done to improve the signage. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by MALCOLM - 28 May 2024

" No complaints "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by WILLIAM - 25 May 2024

" Excellent "

" Europcar/Keddy excellent, as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ROY - 18 May 2024

" Will never use Keddy/Europcar again! "

" Charged 10 days after return. No invoice. No explanation!!!!!!!! "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PERPIGNAN, FR - Reviewed by LOUISE - 14 May 2024

" There was no satnav in the car that I could find. Also I think when I collected the car the full tank was at 440km but when I had to fill the tank and drop it off I filled it to 540km. "

" The staff at the airport were very helpful. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by JOHN - 10 May 2024

" I have been very impressed with this company. I booked early but when I checked the price nearer the holiday date it was cheaper. The difference was refunded without quibble. They also offered a very competitive price. "

" . When I came to pick up the car I was given a free upgrade to a brand new car. Check in and out was fast and easy. The rental price was also competitive. Hence I was very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by THOMAS - 09 May 2024

" The fuel price was outrageous. I'm aware that drivers are expected to return the car with a full tank - however with no garages available and a flight to catch it was too difficult. I didn't expect to be charged €173 as well as a €19 surcharge. The fuel price was more than the cost of the car!!!! "

" The fuel price was outrageous. I'm aware that drivers are expected to return the car with a full tank - however with no garages available and a flight to catch it was too difficult. I didn't expect to be charged €173 as well as a €19 surcharge. The fuel price was more than the cost of the car!!!! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by TIMOTHY - 24 April 2024

" The Toyota hybrid system is superb and an awful lot better than solely electric cars "

" We were very pleased with the Toyota Corolla hybrid which was ideal for our trip. It was rather battered and quite high mileage but clean and in good mechanical order. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LYON, FR - Reviewed by ANNE MARIE - 21 April 2024

" Thomas at the Lyon reception was exceptionally efficient and friendly . "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by NATASHA - 13 April 2024

" Overall good but as detailed above, car provider & pick up instructions were misleading. "

" It wasn't clear that Keddy was actually Europcar. Instructions for pick up at Lyon Airport were also misleading. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by STEPHEN - 12 April 2024

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by JONATHAN - 10 April 2024

" Overall very good compared with some of the other firms at Marseilles who are to be avoided at all costs! "

" Europcar desk was very efficient & open late as we arrived late "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by MICHAEL - 06 April 2024

" My ratings are based on this very unusual experience with Keddy/Europcar, but I would be careful in future. Does Keddy use older, more damaged vehicles from the Europcar fleet? I have never had a single problem with Europcar or Keddy in the past, so I will keep an open mind. "

" The agent was not at all typical of all my previous experiences with Europcar. He was very pushy trying to persuade us to pay 100 Euros extra for a vehicle upgrade. I also declined his efforts to sell excess insurance because I have an annual policy. On signing the contract I remarked on the long list of damage (7 items) and said it would be difficult to check in the dark. Arriving at the vehicle I tried to check, but it was inpossible to see. I also noted the vehicle unusually had 64,154 kms on the clock. I returned to the desk and asked for a different vehicle, but the agent refused. He also refused my request for a downgrade to a lower mileage/less damaged vehicle. This was also refused. He said Europcar does not allow a downgrade!! The following morning I photographed all the vehicle and corrected several important errors in the list of damage and emailed it to the agent. I did not damage the vehicle during my rental and on return fortunately there was no problem. In recent years I have rented dozens of times in France and Switzerland with Europcar (sometimes Keddy), often with Auto Europe, and have never had any problems at all. Let's hope this was an exception. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MONTPELLIER, FR - Reviewed by CAROLYN - 05 April 2024

" Good price and a very smooth rental experience "

" Friendly staff, pick up and drop off went smoothly. A few minor scratches on the car but a very nice car to drive with a choice of settings, eco, normal or sport "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAEN, FR - Reviewed by LEON - 05 April 2024

" I was pleased with the service provided by Auto-Europe. "

" Very efficient and happy with the service received. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DOUGLAS - 04 April 2024

" X "

" Very unhappy with pickup. Only one minor scratch documented on the rental agreement but the car was covered in scratches, dents and chips on all sides, with stains in the interior and a slight smell of cigarette smoke. The staff refused to document the damage and said I should take photos and a video. That would be fine with minor damage but it took us an hour to carefully photograph the entire car. We were very worried that we would miss something. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GENEVA, FR - Reviewed by ALAN - 01 April 2024

" Always good service and good value "

" Overall good. However it took about 16 hours for the final rental confirmation after returning the car to come through by email - recent experiences with both Avis and Hertz saw the final rental confirmation coming through almost instantly, which is more reassuring "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CARCASSONNE, FR - Reviewed by JOSEPHINE - 25 March 2024

" My rental experience with Europcar/ Keddy was stress-free, great standard of both service and product. "

" Collection and return were hassle- free, staff were friendly and very efficient, car was brand new. Exceptional experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GUILLAUME - 13 March 2024

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by ANDREW - 05 March 2024

" tried to call - closed tried to change to another hire company on 24.2.24 - not possible. Hired from Argus Asked for a refund from Auto Europe - refused "

" booked car from 8pm. Car hire desk closed at 8pm. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENEVA, FR - Reviewed by JONATHAN - 01 March 2024

" I was under the impression that I was hiring a car with winter tyres because it was hiring a car in February only to find out at the desk that I hadn't. The "only car that had winter tyres in the garage" which I "legally had to take" was double the original price I had paid in advance. I was also persuaded/pushed into purchasing very expensive insurance cover under the pretence that the standard insurance wasn't going to cover me in any substantial way. The car was nice to drive and did not present any problems during our trip, but I will not be recommending eurocar to anyone in the future and will be very cautious and more thorough next time I hire a car on the continent. "

" Very straight forward online but I thought I had winter tyres and sufficient insurance cover but this turned out not to be the case and I was charged an extra 600 euros at the airport on top of the 300 euros I thought it would cost me. Therefore the hiring process was very misleading and I will not be using this service again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LYON, FR - Reviewed by DOMINIC - 20 February 2024

" I already filled in a feedback form for Europcar - you want me to fill in 2 of these!!!!! "

" Already have "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by JOHN - 15 February 2024

" Everything went smoothly from autoeurope and Keddy. "

" The car worked perfectly which is the main objective. It did have 90k Kms on the clock and three pages of minor damages but it was fine. Check out and check back in was spot on and scam free which is more than can be said about a rival beginning with H. in Beziers. Bottom line will use again . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by RICHARD - 07 February 2024

" it would be very helpful if you could provide full information about charging electric cars e.f providing the customer with an RFID CARD "

" it would be very helpful if you could provide full information about charging electric cars e.g providing the customer with an RFID CARD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PATRICK - 29 January 2024

" Easy to navigate site and trusted provider "

" Pick up and Drop off could be faster - overall a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by RAYMOND - 29 January 2024

" Overcharge by Keddy was not appreciated - nor was having to chase to get the refund "

" I do not give recommendations "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by CAROLYN - 14 January 2024

" Very happy overall with this rental "

" Handled by Europcar whose staff are friendly and helpful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by PAUL - 05 January 2024

" Staff are friendly and efficient. The whole process was easy , would definitely use this company again "

" Excellent customer service, very impressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ANNE - 04 January 2024

" See above. Somewhere between the two of you I didn't get what I expected. "

" I had been given the impression when I booked that travel to Spain was covered and was disappointed to be told that it would cost an extra £30 to go to Spain. So I didn't go. Which was disappointing. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LYON, FR - Reviewed by SOIZIC - 03 January 2024

" Waiting to see how the matter gets resolved. "

" I ordered a car with snow tyres but was misled and pressured by Europcar staff to get some snow equipment as well in order to be compliant with the legal requirements. After checking on arrival, the car clearly had snow tyres and I never needed the additional snow equipment. I am now trying to get reimbursed for the unnecessary 120 euro charge as I was told to contact AutoEurope... "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by KAREN - 01 January 2024

" Kevin at Europcar Montpellier went over and above our expectations. He waited for our delayed flight on Christmas Eve for over an hour, delaying his family Christmas meal to do so. Amazing service! Thank you Kevin and Europcar. "

" Excellent hybrid car. Can't fault service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by THOMAS - 31 December 2023

" Autoeurope service all fine. Service during holiday was good. After support was poor, we were overcharged and it took months to get our money back and we still haven't been fully refunded "

" Service at the time was fine. Afterwards however we were charged for the full rental plus upgrades we got at pick up. We had obviously already paid for the basic rental and insurance through AutoEurope. We had months of back and forth with Europcar to get our money returned, and we are still owed around £80 from them "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GERALDINE - 29 December 2023

" It is a law in France to have winter tyres and it comes as extra optional! I got charge an environmental fee which was not notified anywhere at the point of booking? "

" It is a law in France to have winter tyres and it comes as extra optional! I got charge an environmental fee which was not notified anywhere at the point of booking? "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by MARTIN - 29 December 2023

" I have booked before with auto Europe without issue but on this occasion I am very unhappy. I would appreciate if someone could contact me on 07887 631707 (mjj9698@gmail.com) "

" I am very unhappy with my rental. Firstly I felt very pressurised to take out an upgrade, insurance protection and various other add ons, including one to drive in Geneva which I have never heard if before and despite having prepaid. I have never had an experience like it and I was very uncomfortable for a long period of time it took Secondly, when I handed the car back, I was told there was a small dint in the drivers side front door which was not logged. I pointed out that it was noted on the rental agreement but he said that was a different one. However he could not find another dint so it must have been this one, albeit just not logged quite in the right place. However, he said I had full insurance so would have nothing to pay anyway After the rental, I was then charged an additional €87 for a damage admin fee which was to be charged despite me having full insurance. This is outrageous to be charged an admin fee when I was told I had full insurance firstly by the agent at pick up and then at drop off, particularly Shen I did not cause any damage. I am chasing europcar for a refund but if no success I will come back to auto Europe as I am very unhappy (and to be honest with my whole experience which just seems to make as much money as possible on all sorts of extras and damage admin fees "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by MARCIN - 27 December 2023

" After arriving I was told that the vehicle I ordered had summer tyres (in the middle of winter?!?) even though it was not stated anywhere before and since I was going to a mountain resort I had to upgrade to get one with winter tyres. This cost me more than double what I paid originally. The customer service lady barely spoke English and in the end I was also overcharged for an additional 3 days I never booked and a cross border charge despite renting in the French sector and going to France, so had to raise a dispute with europcar france. Absolutely a horrible experience. Will never use Europcar again and will share this experience with friends and family. "

" After arriving I was told that the vehicle I ordered had summer tyres (in the middle of winter?!?) even though it was not stated anywhere before and since I was going to a mountain resort I had to upgrade to get one with winter tyres. This cost me more than double what I paid originally. The customer service lady barely spoke English and in the end I was also overcharged for an additional 3 days I never booked and a cross border charge despite renting in the French sector and going to France, so had to raise a dispute with europcar france. Absolutely a horrible experience. Will never use Europcar again and will share this experience with friends and family. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by NIGEL - 14 December 2023

" Autoeurope is great , but Keddy was very prickly "

" Awkward , unhelpful ... just could nt give a ...... "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 5

GENEVA, FR - Reviewed by LAWRENCE - 09 December 2023

" efficient pick up and drop off process very nice car too "

" a well priced simple solution to get from the airport to second home "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RAY - 03 December 2023

" I find the layout of AutoEurope's website very clear. The options are varied and set out well, generally speaking they are competitive and normally my first choice for a quote. "

" In my 30+ years of travelling and renting cars abroad I was somewhat mildly irritated by this rental. The counter staff were extremely friendly, however, I felt forced into paying an extra 90 euros, purely because I was driving to an area that apparently required snow tyres. Having visited this area numerous occasions I knew these tyres were not required. Furthermore the weather was very mild. I had no plans to drive in the mountains. There was no indication within the rental voucher that suggested this was an extra cost. It's not happened before, this was the first time using Keddy/Europcar, so on this basis I shall not use them again. That aside, the car was good/clean but for a three day rental, worked out quite expensive. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by ERICK - 28 November 2023

" Very diss appointed. "

" Very disappointed, several issues. The car I reserved and paid for was unavailable and I was offered another but the desk wanted another 150 euros which I declined as this was not my fault. Consequently the car I was given was a lower group( mini fiat 500) than what I had paid for and totally unsuitable for my long journey.Also I previously paid the additional premium for full excess insurance but the desk person refused to accept as he said we only .had basic cover. Not true. again I was asked for extra payments. Lastly again I was also asked for more additional payment if I used my wife' s credit card. Terrible service from a company I have previously used with no problem before. Incidentally I have contacted autoeurope customer service regarding this and am awaiting a reply. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by WILLIAM - 27 November 2023

" We should have been informed of the additional charge. I will try to avoid KEDDY in the future. "

" We were asked to pay 14 Euro per day{adding 98 Euros for the week} for a car equipped with snow tyres as that was the law but it would appear that is only the case in certain areas. If we had known this we would have looked for a cheaper option. We were only in that area for 6 hours[getting from and to the airport from our house} out of our week in France. The remainder of the time we were travelling in the Haute Marne area. The information on the radio and sat nav was not in English or French, it appeared to be in Korean or some Asian language this should have been reset after the previous renter. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by MELVYN - 26 November 2023

" I have no issue at all with Auto Europe as my dissatisfaction is solely aimed at Europcar as the provider. "

" Although the booking was with Keddy the car was provided by Europcar. There were no problems with the initial weeks hire period but due to a flight cancellation I needed to extend the hire by 5 days and was appalled at being charged £210 to do so, this being double what I had paid for the first 7 days. Not impressed, opportunism hardly describes it. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by PAUL - 21 November 2023

" Easy to book at competitive prices. "

" Polite desk staff. Car condition accurately described and in good condition. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by SOPHIE - 21 November 2023

" I phoned 5 times to try to discuss our booking when I was at the car rental desk and kept getting cut off. Finally I spoke to someone and they kindly emailed to confirm I would be refunded the additional fees but it was very stressful. "

" I was charged an additional 50 euros for the rental which I wasn't expecting. I have sent a message to your customer support. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PATRICK - 06 November 2023

" Auto Europe Website is easy to navigate and is trusted. "

" Europcar are not cheapest but they do not pester with "added sales" so worth the premium "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NICOLA - 05 November 2023

" Happy with car and the service provided "

" Happy with the service provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PAUL - 04 November 2023

" Terrible - unnecessary stress and feel like your company has used my card to steal money from me ! Really didn't think a company that large would con customers, trust in your company is zero "

" Long process waiting for a pre booked car of over 1hour On return was charged a separate amount by Europcar which was higher that the amount to hire the car - basically I've been conned ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by HYMAN - 31 October 2023

" Efficient good value rental. Clear website. Documentation provided very quickly. No issues. "

" Efficient collection and drop off. Car was a bit scruffy with a lot of damage although this appeared to be well documented by provider on hire. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by IAN - 31 October 2023

" Professional "

" Professional "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KENNETH - 28 October 2023

" Excellent "

" Friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ALAN - 28 October 2023

" Everything went very smoothly, easy pick up and return of a nice little car from the airport terminal. "

" East booking and a good price. Nice little car and no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARTIN - 22 October 2023

" The Europcar friendly treatment added to my holiday rather than suffer the rip- off approach often if not always encountered at Marseille airport which always creates stress and detracts from my holiday. I won't be using Marseille again!! Nice everytime for me in future "

" Superb partnership with Europcar who were outstanding at Nice airport France "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NIGEL - 22 October 2023

" Its car hire "

" All fine "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JANET - 22 October 2023

" Efficient and professional "

" All fine "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by CAROLYN - 18 October 2023

" Very easy to book through Auto Europe "

" Friendly helpful staff at the desk at the airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JENNIFER - 15 October 2023

" Good experience. Car was clean and in a very good condition. Not impressed that they tried to upgrade me when checking in but everything else was perfect. "

" Great experience. Efficient and easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by PETER - 15 October 2023

" Trouble free "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by COLIN - 11 October 2023

" Good experience. "

" Only issue was no reversing camera in the car and little information about using an electric car regarding returning it charged or not "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by JOHN - 08 October 2023

" Excellent "

" Very friendly young man who was polite and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PATRICK - 07 October 2023

" Everything was fine except that when I arrived at the desk to collect the car, I was told that I wasn't insured even though I had taken out full insurance cover with Autoeurope. After a long day travelling, I didn't appreciate this kind of insurance selling. "

" Everything was fine except that when I arrived at the desk to collect the car, I was told that I wasn't insured even though I had taken out full insurance cover with Autoeurope. After a long day travelling, I didn't appreciate this kind of insurance selling. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALISTAIR - 05 October 2023

" Seamless as always and a very good rate for the car hire. "

" Great car and got a good upgrade. However, the return route to (all) car hire companies is very poor, and I was told that I'd receive an email confirmation of no damage but didn't hence my score of 3. I also had a charge removed from my credit card that I'm having to chase up. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by GRANT - 05 October 2023

" The staff had left at 805, we then had to stay in geneva for the night. The vehicle was not available the next morning at 810! We then had to pay another £170 for another vehicle hire! "

" The staff had left at 805, we then had to stay in geneva for the night. The vehicle was not available the next morning at 810! We then had to pay another £170 for another vehicle hire! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DUNCAN - 04 October 2023

" Seems quick and simple "

" Efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by PHILIP - 03 October 2023

" Auto Europe are superb. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by JOHN - 02 October 2023

" Everything ran very smoothly. Staff were very welcoming and very efficient in their different roles. "

" Everything ran very smoothly. Staff were very welcoming and very efficient in their different roles. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by LESLEY - 02 October 2023

" Have used company for the past twenty years, good service last week "

" Good service overall "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by SAMUEL - 01 October 2023

" I do not know the difference between Auto Europe and Keddy as i was serviced by one agent at the desk. But the agent tried to sell me a more expensive car, and a petrol car, stating that the small electric one i had booked and paid for was not available. If you don't have the stock, then don't take the booking, then try to make the customer pay for an upgrade. "

" I booked a small, cheap car as the parking spaces in France are tiny. When i got to the desk, the agent told me that i had to have a bigger car and pay extra. I was not happy with the service because of this. It makes you feel less confident about booking a hire car in future. I do not know the difference between Auto Europe and Keddy as i was serviced by one agent at the desk. She "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by DANIEL - 29 September 2023

" Bravo "

" Pick up 5 min, drop off 2 min, excellent and friendly, simply outstanding. Recommendation: I had a purely electric car (Mustang, rate it very good). We had problems with the electric charging (shell app didn't work, even at the Ford garage the staff didn't get it work...) Solution: give clients a preloaded and ready to use card, no hassle with registration, cards, PIN codes etc. Thank you!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ANTHONY - 29 September 2023

" Always a good experience with SutoEurope. It would be nice if you introduced a loyalty scheme under which regular hirers like myself could get some discounts now and again. "

" When returning the car the agent was painfully slow and spent a lot of time examining every blemish on the bodywork. I felt she was being a bit of a "jobsworth" in this regard. I hire cars regularly through AutoEurooe and usually when Zi return the car the Shen casts s quick eye over it to ensure no major damage. This was painful! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NICE, FR - Reviewed by CLAUDIA - 26 September 2023

" For the price, a great little run around car. Very happy. "

" The lady at the desk was not particularly interested in her job. She spoke so fast & didn't explain things very well & so hence wasn't a great service. If one doesn't like people then don't be in a job where you have to deal with them!! Otherwise a great experience Although this was at a Europcar check in & not Keddy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 25 September 2023

" All fine "

" Had booked an electric car but did not include a cable to charge from a domestic socket so could not use it and had to change for a diesel. Was told that would cost an extra 220 euros but when we got the bill at the end we were charged 400 euro more "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by GEOFFREY - 24 September 2023

" Very poor experience in fact the worst I have ever had when hiring a car. Keddy/Europcar are the worst car renting company I have ever experienced. "

" Counter staff convinced me to upgrade car saying the one booked wouldn't suit. I relented and accepted extra charge but when I went to the car I found boot had electric charging cables and then found out that the car was a hybrid which if I had been told I wouldn't have accepted as I have never driven one. I have no idea how they work and I couldn't start it so I had to return to the desk which was a long walk in 30 degs and ask to be shown how it worked. After being shown I decided I didn't want a hybrid and had to again return to the desk to sign up for a different upgraded car. This was ok but it was parked in a different car park and my partner and luggage were in the original one. All init took me one and a half hours in very hot weather together a car and leave. I would never choose Keddy again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NICE, FR - Reviewed by PAUL - 24 September 2023

" As above "

" The only thing we were disappointed with was it would've been good for someone to show us how to use the controls "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ELISE - 23 September 2023

" Quick and efficient service "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by LOUIS - 23 September 2023

" Europcar provides us with a car without adaptors for Charging. So got stuck in the village where we were staying. Had to call assistance to pick up the car and got taxi to go back to the airport to pick up an other car. We lost an entire day of our 4 days holidays. "

" Europcar provides us with a car without adaptors for Charging. So got stuck in the village where we were staying. Had to call assistance to pick up the car and got taxi to go back to the airport to pick up an other car. We lost an entire day of our 4 days holidays. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

NICE, FR - Reviewed by PHILIP - 22 September 2023

" See above "

" Charged for road side assistance and liability cover that we never agreed to cost around £300 on top of the £315 car hire, we're looking for europcar to refund this "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by PHILIP - 22 September 2023

" Excellent service from the friendly counter staff. "

" Superb. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by IAIN - 21 September 2023

" Friendly and efficient service "

" Friendly and efficient service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LYON, FR - Reviewed by BENJAMIN - 21 September 2023

" Could you please provide my feedback to Eurostar and help my case for a bigger compensation. "

" The car, an electric VW id3, had a technical problem as it wouldn't accept any fast charger. We spend 3hours in the middle of the night at a total charging station to charge another 20% to get to our destination. The eurostar desk people at drop off didn't make any effort to provide any compensation. I sent a long email to complain and only received a 20 euros voucher. This was the most stressful and horrible experience, being stuck in the middle of nowhere at night because the car wasnt doing what I was promised which was fast charging. Surely it deserves a full repayment. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by DAVID - 17 September 2023

" The local agent was great but had to go through the hard sell and try to get us to upgrade etc It took too long and was frustrating for me "

" Perhaps repeat customers could have a speedier pick up? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LILLE, FR - Reviewed by LAURENCE - 16 September 2023

" Smooth, reliable, slight issue with car but happy. "

" Car key not working remotely. Was told (with apologies) when picking up. Was a bit annoying. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by GUY - 16 September 2023

" It was ok apart from the hours wait to collect "

" Collection was over an hours wait. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by MARTIN - 10 September 2023

" Need better communication updates with opening times with car rental companies: Something is wrong here big time "

" Office not open arrival had to stay in Hotel: see claim with customer services "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by KEITH - 09 September 2023

" Overall, a 8/10. "

" Only issues were that car was not ready and I had to wait for 30 mins to get the car. Also the car had significant damage to front nearside wing/corner which meant door was catching when passenger door opened. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by MICHAEL - 07 September 2023

" The overall experience was very good. However: The rental agreement stated that I should go to the Keddy desk "inside Nice Airport Terminal 2". It was not inside the terminal but in the car rental offices which are the otherside of one of the car parks outside Terminal 2 There was no signage whatsoever at the Nice Airport Car Rental area to indicate which of the car rental companies handles rentals for Keddy/AutoEurope. I had to guess as every member of staff was too busy to ask. It turns out that Keddy is handled by Europcar, but as I said there is no signage at all to communicate this to customers. All the car rental desks were extremely busy and I had to wait well over an hour before I was seen. When eventually I was seen the representative of Europcar was surly, humourless, and rather unhelpful. He even took it upon himself to remove all the collected baggage labels from the back of my passport and screw them up before asking if it was alright for him to do it. I had been collecting them and wanted to keep them, but given that the were already screwed up in his hand it was pointless to protest. "

" The overall experience was very good. However: The rental agreement stated that I should go to the Keddy desk "inside Nice Airport Terminal 2". It was not inside the terminal but in the car rental offices which are the otherside of one of the car parks outside Terminal 2 There was no signage whatsoever at the Nice Airport Car Rental area to indicate which of the car rental companies handles rentals for Keddy/AutoEurope. I had to guess as every member of staff was too busy to ask. It turns out that Keddy is handled by Europcar, but as I said there is no signage at all to communicate this to customers. All the car rental desks were extremely busy and I had to wait well over an hour before I was seen. When eventually I was seen the representative of Europcar was surly, humourless, and rather unhelpful. He even took it upon himself to remove all the collected baggage labels from the back of my passport and screw them up before asking if it was alright for him to do it. I had been collecting them and wanted to keep them, but given that the were already screwed up in his hand it was pointless to protest. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by SARAH - 05 September 2023

" Best price with everything I wanted included. "

" This was my first time of hiring a car and it was such a smooth process, everything ran like clockwork. The car was great too and was just the right size. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 04 September 2023

" As 3, plus car had multiple 'dings' as if it had been in a hail storm, however, worked perfectly with no issues. No damage report was provided prior to rental. "

" Car drop-off. Inspector failed to notice I'd left my jacket (and house keys) in the boot. My mistake, but should have been picked up. Have since had no contact from Keddy/Europcar despite reaching out twice. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by CLIVE - 03 September 2023

" I have always had a good experience with Auto Europe and will continue to use them in the future. "

" The pick up was very smooth. The return was a little slower but was ok. The car was a better model than booked so very pleased with that. The roof top aerial was missing which made the radio only pick up limited stations. Overall very satisfied with the service at Europcar by Keddy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by ROGER - 29 August 2023

" Poor service from zkeddy "

" Windscreen not at all clean "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

NICE, FR - Reviewed by ROBERT - 29 August 2023

" I had to look at the detail on an email to see that my car was provided by Keddy, it was not very clear. When I arrived at Nice, I didn't know which counter to go to. More time wasted. "

" Pick up was very slow. I was in a queue with 25 customers in front of me, it took over an hour of waiting at Nice Airport with my family, to be served, time we would have preferred to be spending at the beach! When we finally met the agent, he spent too long trying to upsell us insurance and car upgrades. If there was less time spent upselling at the service desk, you could reduce queuing time significantly! The car's "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by ELEANOR - 27 August 2023

" Autoeurope was fine but my experience with the staff at the KEDDY desk (who were very charming and efficient if you ignore the fact that they were scamming me out of money) has made me wary. When I pay in advance for everything I do not expect to be charged more on arrival, flights delay or not. "

" The staff at KEDDY in Marseille are operating a scam on multiple customers, which is damaging your business. I was charged extra money (£66.22) because I was told that the car I had reserved and paid for was not available after my flight delay (just over 2 hours) and I had to upgrade to a different class. I was surprised, therefore to hear that my friend who had hired a car from the same company but was not delayed, had exactly the same experience and was also charged more - this time for the car seat (which she had already booked and paid for). I also witnessed another customer having the same experience. It was very disappointing because everything else was good. To take advantage of parents with children who are tired after a long flight, when they know that we have little choice but to pay for the upgrade is quite disgusting. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NICHOLAS - 25 August 2023

" Good experience with AutoEurope . But If you want to sell excess insurance, which I would have bought from yourselves, there's no point emailing the day before the rental as I had already purchased it. "

" All good apart from wait at check-in to collect. Waiting in a queue for an hour to pick up a rental car in 2023 is bonkers. Presumably Europcar have been renting cars for more than a year and therefore should be able to work out how to manage busy periods so that customers are not 'tortured' for an hour before getting their car. But then again renting a car in 2023 is a bit like renting a car in 2003. Maybe by 2043 they will have figured it out. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ERIC - 22 August 2023

" Staff lied to me saying that the deposit would be back to my account in within one hour after returning the vehicle. The same for the drop-off staff but it was all lie. I learned that I needed to wait for 3-10 working days to see my deposit back (charged £100 for fully comprehensive insurance). Would not have a problem to wait for this period to have my £100 back if I was told that since the beginning. "

" Staff lied to me saying that the deposit would be back to my account in within one hour after returning the vehicle. The same for the drop-off staff but it was all lie. I learned that I needed to wait for 3-10 working days to see my deposit back (charged £100 for fully comprehensive insurance). Would not have a problem to wait for this period to have my £100 back if I was told that since the beginning. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 5

CARCASSONNE, FR - Reviewed by STEVEN - 22 August 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ADAM - 16 August 2023

" Not great service for being a little delayed "

" We hired a car and because our accommodation was cancelled we turned up a little late 12 rather than 10 - my wife also has an ACL so it took longer to get to the location - they then charged is more for the car as the car booked was given to another party - we tried to contact Auto Europe at the time and got no help. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NICE, FR - Reviewed by FRANCIS - 09 August 2023

" A very efficient and customer frriendly experience. "

" ace. A very efficient service.A positive and customer friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PUI LING LORA - 31 July 2023

" It was not safe to drive a car with no windscreen washer. "

" The lady at the counter was helpful in trying to get me upgrade to an automatic car, but she does not care that I could not get any signal until I was near the motor way. Also, when it started raining, I realized there was no windscreen washer, so I was driving with dirty windscreen until I cleaned it at the hotel. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by MARTIN - 30 July 2023

" Efficient, freindly "

" SUPERB! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JAMES - 27 July 2023

" No problems with Auto Europe. You are my go-to broker "

" All good except for one process which was new to me: The handler at the pickup desk took me out to the car park to "show me my options" He pointed out two vehicles for me to choose. I then realised he was trying to sell me an upgrade which he should have stated before we set off from the desk. Finally he showed me the third vehicle - which was the one I had originally booked. An annoying waste of time for all of us on a hot afternoon! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by NICHOLAS - 22 July 2023

" As above "

" Car was from Europcar who were very disappointing, more intent on upselling vehicle stating the size we booked wasn't available, lied and missold the return petrol charging me a full tank for a 3/4 tank return and over an hour wait to be served on arrival. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

NICE, FR - Reviewed by CYRIL - 20 July 2023

" Overall very good "

" Only issue is that I have not received a detailed final invoice. Whilst I have no reason to doubt the charge to my card was incorrect - upgraded vehicle, drop-off at a different location and a small amount of fuel it would be good to be able to check the detail. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GRAEME - 18 July 2023

" Very efficient, all went smoothly "

" Very easy, car have a few scratches on it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by CORMAC - 13 July 2023

" Excellent will use again. "

" Stress free experience from courteous staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NICHOLAS - 12 July 2023

" My experience with Auto Europe has always been good, I find the booking process easy and there is usually a good choice of providers. I will probably avoid using Keddy again; however cost is always a factor. "

" Overall my experience with Keddy was ok, but not as good as with other companies I have used. I hire from Toulouse airport fairly frequently so am familiar with the usual routine. I felt a little as though I was being pressured to upgrade the vehicle though what I had booked was what I needed. When I picked the car up I was told that the usual Total garage used to refuel upon return was closed for a year so I agreed to a prepaid fuel deposit, however on my return I found the Total garage open and was able to refuel as usual. Was this a genuine mistake or an attempt to get me to incur a refuelling charge? The only other criticism I have is that the car had no warning triangle and no yellow vest which I believe are legal requirements in France. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by CATALIN - 12 July 2023

" Easy to hire via AutoEuropa website, on Nice airport ( if you have all documents ready) in 5 minutes You can have your car. And drop off easy and quick. Definitely I will use AutoEuropa hire car again in the future. "

" Very professional and friendly customer service in Nice airport hire car office. Drop off very quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NEIL - 11 July 2023

" All good - thanks "

" All good - many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHARLES - 10 July 2023

" Godd experience, smooth process with no issues fast and efficient "

" I had no direct contact with Keddy the contact was Europcar which was excellent no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by IAN - 10 July 2023

" We ended up having paid £424 and had no car hire. Both companies seemed totally unwilling to help out in such a traumatic situation, as I only realised as we were disembarking the plane that I had lost my licence in Gatwick Airport. I definitely had it before going through Security at Gatwick Airport. "

" I lost my driving licence at Gatwick Airport, and the booking voucher could not be transfered to another driver and our reservation was then cancelled by Europecar, after wanting to charge us €840.00 to hire a car in another name. When we rang Auto Europe in the UK to explain what was happening we were just told the booking was non refundable and that Europecar/Keddy would not alter the voucher that was in my name even with an email from Auto Europe authorising the change. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by ROY - 10 July 2023

" a "

" a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FREJUS, FR - Reviewed by FRANCIS - 01 July 2023

" No problems. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 01 July 2023

" Prices have come down from their COVID peak, but need to reduce further to make rental an easier decision. "

" Overall, one of our better car rental experiences. The car was fine. Pick up was slow because there was only one person on duty and she was already working with another customer when we arrived. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SIMON - 01 July 2023

" Communication from Auto Europe was good, but your staff member was aggressive in her attempts to upsell. "

" I was very pleased with the online booking process and the price was very good. However, I object strongly to the merciless upselling by your operative in Toulouse. I did not want a more expensive car or unnecessary insurance so why the pressure to sell it to me? Very poor. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DANIEL - 30 June 2023

" Hid behind being a middle man company when accepting any responsibility or shortcomings in the rental. Was told definitely to pay more or don't get a car due to their lack of communication with their subcontractor company. Also told a refund was not an option. Genuinely felt like a scam at the time and I had no rights as a paying customer. Never again will I use them. "

" Not really sure what Keddy is as didn't come across a employee during the entire duration of the rental "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by GLENROY - 29 June 2023

" I booked a FIAT 500 ELECTRIC OR SIMILAR | MINI CLASS. When I arrived at the counter I was informed that there would only be an electric car available. The car would have a max. range of 200km after which it would need to be recharged for approx 6 hours. No good to me as I would be driving more than 200km in one go and also die not want to hunt around looking for charge points. So reluctantly no choice but to ugrade at an additional cost of 120 euros. Not acceptable tactics to force an upgrade! "

" I booked a FIAT 500 ELECTRIC OR SIMILAR | MINI CLASS. When I arrived at the counter I was informed that there would only be an electric car available. The car would have a max. range of 200km after which it would need to be recharged for approx 6 hours. No good to me as I would be driving more than 200km in one go and also die not want to hunt around looking for charge points. So reluctantly no choice but to ugrade at an additional cost of 120 euros. Not acceptable tactics to force an upgrade! "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by MICHAEL - 27 June 2023

" Overall, very satisfied. "

" Everything went very smoothly. No issues at all to report. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARK - 25 June 2023

" Auto Europe provide a great service "

" Whole emphasis of the staff was to extract more money from me. I was offered one car which had considerable damage to the front near side wing. I only found to his out when examining the car. Eventually got an acceptable vehicle after complaining to the manager. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

GENEVA, FR - Reviewed by NICHOLAS - 17 June 2023

" Easy to book and good value. "

" Very good experience. Only slight negative was the length of time it took to get served at the Europcar desk due to an earlier customer having a problem and then a phone call coming through which the staff had to answer and which delayed our pick up. Otherwise excellent. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by THOMAS - 16 June 2023

" Autoeurope was efficient when dealing with a cancellation and re booking. The quality of the car provided by their business partner was not ideal "

" Pickup staff were very friendly but unable to offer any solution to the fact the key had no battery so had to manually lock the car for the week. Although on the damage was listed the car looked like it had been used in the Dakar rally, close to 70,000kms on the clock and covered in dents. No staff present at drop off in the garage and only one staff inside with a huge line so couldnt speak to anybody about getting the deposit returned. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 1

GENEVA, FR - Reviewed by JASON - 14 June 2023

" Always happy with the service provided by AutoEurope just disappointed with Keddy/europcar "

" The vehicle was in poor condition with significant damage to the rear (which were made aware of at check in). We were offered an alternative vehicle but with additional fees. The vehicle also had a terrible smell which wasn't apparent until we had left the pick up point "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BEAUVAIS, FR - Reviewed by BENJAMIN - 12 June 2023

" Very happy that we had a nice car in great condition "

" Very happy that we had a nice car in great condition. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MICHAEL - 31 May 2023

" Excellent "

" Helpful staff particularly Jessica "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANTHONY - 30 May 2023

" Please advise what the additional €120 charge to mr credit card was for Many thanks "

" The car provided was excellent, however, I was surprised to receive an additional charge of €120 ?? I agreed a couple of what your operative said were 'low cost extras', can you tell me what this additional charge was for??? "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DAVID - 30 May 2023

" Seamless process! "

" Seamless process! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by THOMAS - 24 May 2023

" Would use them again "

" Very helpful staff, great little Fiat 500 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 11 May 2023

" See 3 above. "

" It is only fair to say that this is the only occasion we have been dissatisfied. We were not told that the car had no domestic charhing lead nor was there any information as to the type of public charger that should be used or how to obtain a payment card. It transpired that the car had only been about 45% charged. Various calls ensued but we were just passed from pillar to post with different and incorrect information being given ern route. Promises to ring us back were not fulfilled. Returned the car only to find its replacement 's fuel gauge did not work! Lost most of a day's holiday. Quite dreadful standard of service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NICE, FR - Reviewed by ANDREW - 02 May 2023

" Very smooth experience. I would use you again on my next trip. "

" Great car, disappointed it had so many dents and scratches. I was worried I would be charged for damage from a previous renter. All ended well, as I incurred no additional charges. "