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KEFALONIA CAR HIRE REVIEWS
Car hire reviews in Kefalonia
Located approximately 30 miles off the west coast of mainland Greece, Kefalonia is the sixth-largest of all the Greek islands and the largest of those in the Ionian Sea. The capital, Argostoli, is idyllically set on a peninsula on the island's picturesque south-west coast and its main attractions include an archaeological museum with rare artifacts from the Mycenaean, Hellenistic and Roman periods. Its long sea-front promenade is lined with palm trees and makes for a lovely evening stroll before dining al fresco at one of the many waterside restaurants. Don't miss the charming little seaside town of Assos with its turquoise bay on the spectacular Erissos Peninsula, or a visit to the quaint little fishing village of Fiskard at the northern tip of Kefalonia, arguably the prettiest place on the island. The underground lake inside the amazing open-top Melissáni Cave is one of the island's must-see natural wonders, with oarsmen on hand to take your pic and row you around the lake. Filled with stalactites and stalagmites, Drongaráti Cave a short drive south measures over 300 feet in length and hosts the occasional subterranean concert. Sitting very scenically between two mountains, Myrtos Beach is one of the most photographed beaches in Greece and was the chosen setting for the 2001 Hollywood blockbuster Captain Corelli's Mandolin, starring Nicolas Cage, Penélope Cruz, John Hurt and Christian Bale. And for the best views of the island, head for the top of Mount Ainos in the national park of the same name, situated in the south of the island.
Auto Europe specialises in affordable car hire in Kefalonia and all other parts of Greece, always offering the right car for the right trip, whether it's a relaxing beach holiday under the year-round Greek sun or a road-trip around one of the most scenic islands in the Mediterranean. Compare prices from the leading suppliers of both the local and international car rental industry and pick up your vehicle at a choice of convenient locations, including Kefalonia Airport situated a few miles outside the beautiful city of Argostoli. It's always useful to know what kind of experience others have had with their Auto Europe car rental, so why not scroll down through the Kefalonia car hire reviews below for a better idea of the high level of quality and reliability of our vehicle rental services on the island.
AUTO EUROPE KEFALONIA, GREECE Car Rental Reviews
Average Rating for Auto Europe Kefalonia:
KEFALONIA, GR - Reviewed by LYNN - 20 September 2025
" see 3. above. "
" they tell you to not bother filling up the car with petrol and it will be cheaper for them to do it! This is definitely not true. They also have a policy for charging for any scratch no matter the size - most companies have a set size under which they do not charge. I was worried the whole time in case I got a stone chip or a scratch (luckily neither happened) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 19 September 2025
" overall a successful hire "
" excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by VINCENT - 17 September 2025
" I have used AutoEurope for many years whenever I need a hire car. Always easy to use, with options from the huge multinationals to the smaller companies. Website works great and never had any problems "
" When I arrived to collect the car a technical problem meant they couldn't take payment on my credit card, this was the same for others too. However, after 20 minutes of messing around I convinced them to simply write down my card details and let us start our holiday. Upon returning the car I understand they had to do this with all customers for the rest of the day. Once sorted everything was fine. Although understandably the staff were a bit stressed when I picked up the car they could not have been more pleasant when I returned it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GILES - 16 September 2025
" As always fantastic thank you "
" Very quick efficient on pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PHILIP - 16 September 2025
" Sold an upgrade "special offer" but downgaded on collection. I know now not to trust. "
" Vehicle substituted. The company don't even have the vehicle type offered. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by BRIAN - 14 September 2025
" Smooth very quick and efficient "
" Excellent friendly staff Nice car Good condition Windows needed cleaning inside and wipers needed renewing, giving a streaky clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by STEPHEN - 14 September 2025
" The process, people, value, all good, the car, unless. We parked it up and never used it until we had to drive back to the airport. "
" People lovely etc but the C3 couldn't go up hills, except in first gear, an awful car for those roads. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by DARREN - 14 September 2025
" On return I wanted her to check the car over but all she said was " I've given you a full refund so that's it. " Didn't check the fuel level. Didn't move out the office "
" Your was the car rental company we hired from. Checking was good and getting the car was good. However on return the clerk was rude and unhelpful. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JAMES - 09 September 2025
" EXER were very quick and efficient from picking the car up and dropping the car back. Deposit was also paid back very quickly. Would 100% use again "
" EXER were very quick and efficient from picking the car up and dropping the car back. Deposit was also paid back very quickly. Would 100% use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SHAUN - 31 August 2025
" All good, keep up the good work "
" Very Good but having the choice of 0% excess would be an advantage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAMIAN - 25 August 2025
" Took a while to get the car, family had to wait in airport while I went on foot, no shuttle available. And Centauro office not in airport. "
" Advertised as in terminal, in fact, about 200m from the airport. Not centauro fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by NICOLA - 23 August 2025
" We had paid in full for our car only to be told it had been given to someone else which then cost us another €70 or we could wait and loose 3 hours of our holiday. I have never experienced something like this before and have travelled to Kefalonia many times. "
" When we arrived at the airport our car had been given away! We were on the first flight of the day from Gatwick! We were told we had 2 choices, pay an extra €70 for a bigger car or wait 3 hours for a car to be returned. We were told that Auto Europe would not pay Thrifty if we didn't turn up. We were told we should have contacted them, WE WERE ON A PLANE! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by DIMITRIS - 22 August 2025
" ALL GREAT "
" ALL GREAT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RICHARD - 19 August 2025
" Very easy "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by WILLIAM - 18 August 2025
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NATHAN - 13 August 2025
" N/a "
" Warped discs in the car it should not have gone out in this condition on an island like Kefalonia "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by LORRAINE - 11 August 2025
" the car lacked power to get up all the hills but apart from that it was ok "
" quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOHN - 10 August 2025
" Cheapest price "
" The car started to develop problems with the clutch "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by GLYNN - 10 August 2025
" Got a good deal through Auto Europe. When I phoned them with a query the call was answered quickly and dealt with very competently. Wouldn't hesitate to use them again. "
" Pick up and drop off were very quick and efficient. I have no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PAUL - 07 August 2025
" Never an issue and usually the cheapest "
" Great staff, very friendly and helpful ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANTONY - 06 August 2025
" I had a query on a charge on my credit card by the subcontracted hire company. I telephoned your company and was told I had to contact the subcontracted company myself or submit a claim for the withdrawal on my card. I explained my contract was with your company which you has subcontracted so it was your responsibility to investigate the charge. Your employee refused to listen and just stated your company policy. Your customer service was very disappointing. "
" The experience was very good, the only problem was a tyre that had to be inflated every day. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by LISA - 06 August 2025
" Very easy to use website when booking and much better value than other companies "
" Very friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by AARON - 06 August 2025
" Good. "
" We hired a child seat and they offered to fit it for us. Three members of staff tried before giving up and saying they were sorry but couldn't do it and we'd have to sort it ourselves. This was a bit disappointing, having been up since 1am and stepping off a plane with three young children, into 40 degree heat! Eventually another passing member of staff saw we were struggling and managed to do it himself. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by STEVEN - 05 August 2025
" Easy to use "
" Very pleasant none of the hard sell you get from some companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEPHEN - 29 July 2025
" Checking in and out was seamless. "
" The counter staff at Kefalonia airport were brilliant. Efficient, friendly and not pushy at all with the various extras that can come with car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by SERGIO - 28 July 2025
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROSANNA - 21 July 2025
" Auto Europe is good, but should take on consideration feedback from customers and make sure some companies don't rip off clients "
" I had been given a very small car for £328paid, they wanted 80 euros to get something better? I don't mind small engine, but that car was not worth what I had paid. I was charged for full tank and on return I had lost £6 when refunded, because of exchange rate. I knew this was going to happen, big they still charged me, even so I asked the member of staff not to do it. It is a rip off, and this happened to me either way Thrifty before "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by HARRY - 18 July 2025
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 14 July 2025
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NIGEL - 09 July 2025
" The staff were very friendly but could not help me I later that day had a stroke & could not contact you. I am better now, but need a refund to help pay my hospital bills "
" I did not rent a car because I had no credit card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RICHARD - 06 July 2025
" As stated above, it appears that changes have taken place, both with Exer and your own parent company, and this has resulted in a very degraded service. Exer were very good,but like me, frustrated with your inefficiency and apparent indifference to distress caused by you to your customers. "
" On arrival at Kefalonia airport EFL we were expecting a man holding a notice with our surname on it, at 2pm. However no such man appeared. I called the greek number you supplied and it went to a voicemail. I called Auto Europe who seemed unaware of any arrangement other than we had to walk with all our luggage to the Exer car depot but directions were vague. We walked to Express Hire and they said the Exer number you supplied was out of date but they called Exer who then sent a car up to Epress to collect us. Exer advise us that you have out-of-date information on your vouchers and you do not update this despite them asking. My friend who said he always uses Auto Europe has also encountered a problem with another car hire company booked through yourselves. I doubt that either of us will be using you again. Exer were fine, you are the problem. You need to know this. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEPHEN - 02 July 2025
" As above "
" Flight delayed by 3 hours so we were worried office may have been closed on arrival. However member of staff was in due to having to respond to accident. We were charged an additional fee for out of hours pick up but if not for the accident there would have been no one there and we would not have been able to pick up car. I can understand a fee if someone needed to come in just for us, but that was not the case, there was another car being picked up as we arrived. Also received a email invoice in Greek after drop off requesting same amount we had already paid on pickup(additional fee), confusing and already past security so unable to query. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by ROSEMARIE - 28 June 2025
" Very disapponited, and I will not be using Auto Europe again. "
" I had booked and paid for an intermediate Elite SUV, but when I arrived at Yours I was told that, because my flight had arrived more than one hour late, my car had been given to somebody else. I was given instead a Citroen C3 which struggled frequently to get up the steep hills in Kefalonia. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by ROBERT - 27 June 2025
" Good, straightforward hire. "
" Very friendly and efficient. Very close to the airport but the walking directions could have been a little clearer. The AutoEurope booking was for a 'full to full' fuel tank but on pickup it was only a third full and had to be returned the same - which is always tricky. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PHILIP - 25 June 2025
" Excellent "
" Friendly helpful staff and no waiting. Problem-free car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CHRISTOPHER R - 24 June 2025
" As above "
" Nice car nice people easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MARK - 23 June 2025
" Please refer to comments above - particlarly regarding vehicle supplied agains price, representing poor value in this particular rental experience. "
" Generally the experience with Thrifty was excellent - including the smooth and straightforward collection and car return processes. The only significant negative related to the vehicle supplied - a Kia Stonic which proved woefully underpowered to deal with the often hilly terrain in Kefalonia. The weakness, particularly at low revs, necessitated constant changing down into 1st gear to progress up even moderate inclines, and was a source of great exasperation throughout our holiday. Although I raised concerns about the vehicle at the time of collection, the only alternative that could be offered was a much larger car which was equally unsuitable for our needs. As I had paid a comparatively high booking fee with Thrifty in the hope that the vehicle supplied would be a Seat Ibiza - as shown on the Auto Europe site - or if not something very similar this is extremely disappointing and rather spoilt the whole experience. An underpowered Kia Stonic is NOT a similar car in that class. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PAUL - 17 June 2025
" Easy pick and drop off "
" Very smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by JANET - 15 June 2025
" Everything was ok apart from the over charge and then the extra charges on top of that on credit card. "
" I've been charged twice for the deposit instead of refunding the deposit they have taken it again. Yours car hire in kefalonia "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOHN - 15 June 2025
" Friendly and efficient service "
" Excellent servic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 14 June 2025
" We believed the vehicle was on the airport however it was a long walk up a steep hill from the airport not ideal with two heavy suitcases at 9pm in the dark. We will not be using your company again. "
" I was charged €25 at pick up time even though I had pre booked for the time! The vehicle was in need of repairs the anti roll bar links were worn causing excessive noise "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by CHRISTOPHER - 14 June 2025
" EXER is not my best experience of a hire company. At least they dropped me and my wife at the airport on departure. I think your details of EXER are not up to date as there was no meet and greet and the Greek contact number on the voucher was not correct. "
" I was not met at the airport as per the meet and greet on the voucher. I phoned the Greek number on the voucher - company out of business. I had to phone Auto Europe in the UK to find the location of EXER, then walk there with my cases, no apology from EXER , NOT IMPRESSED. If I had not phoned to get the location of EXER, I would have been stranded without a hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by SAJAL - 13 June 2025
" Very competitive price, great service, next to airport so easy location "
" No issues. Excellent staff and service. Car was good and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 12 June 2025
" Quick and easy to use. Good prices. "
" YOURS Car Rental in Kefalonia are really excellent. Second time we've used them and highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 11 June 2025
" All very professional And a great price "
" The car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MARTIN - 08 June 2025
" Straightforward service, no waiting about and gave me the chance to refuel as I was returning the car. "
" Excellent service Straight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 08 June 2025
" Always very efficient and competitively priced and easy pick up at the airport terminal building. Staff knowledgeable polite and efficient and perfect English spoken which helps! "
" Very efficient and helpful counter staff explaining everything needed and paperwork regarding our rental. Have used Enterprise on other occasions as we are regular visitors to Kefalonia and usually hie a vehicle. They offer very competitive prices and are based at the airport which is important for us. Cars have always been clean and any slight damage on pick up is noted and recorded on film. Will certainly look at their offers in the future. Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CHRIS - 06 June 2025
" Good around experience "
" Very good customer experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by DENNY - 04 June 2025
" Will use Exercise again next time well recommend "
" Great company no trouble at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 04 June 2025
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by MARK - 27 May 2025
" I would definitely recommend a hire car in Kefalonia as there is very limited public transport. "
" Excellent value for money, new fleet of cars. The only criticism I have is that the staff push too much to take out the extra insurance when most people already have their own insurance. They try and scare people that their own insurance doesn't cover everything. Also you had to pay for petrol in advance which is unusual. But all in all a good experience and would definitely recommend this company. Always take out your own additional insurance in advance you will save 100s of euros. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LUKE - 27 May 2025
" Great service "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 26 May 2025
" Autoeurope are my turn to hire car provider. This really is the first time they have messed up. "
" This could have been the perfect car hire experience. Unfortunately autoeurope posted the wrong collection information. When we eventually collected the card the counter staff told me this was an ongoing problem which their head office seemed unable to rectify. What a shame as a simple remedy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SHANE - 25 May 2025
" Don't opt for green motion .They keep your deposit for 3 weeks and they actually take money out of your credit card so you will get a transaction fee which was was £20 for me. "
" The car got us from A to B which is all that matters but the actual condition of the car wasn't very good.I was shocked when green motion actually took money from my credit card instead of just holding it like I'm used to with hire car companies.I was charged a £20 transaction fee & I also had to wait nearly 3 weeks to get the rest of the deposit back ! Which ill also have to pay interest on.I will not be going with green motion again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by MARK - 23 May 2025
" Delighted with the upgrade. A hassle-free experience. Five Stars! "
" Very happy with the consistently good customer service that we experience. Enterprise have always In our view maintained a friendly 'customer first' approach, always looking to go the extra mile, to satisfy our needs. Will undoubtedly look to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KEITH - 18 May 2025
" Staff dropped us back to the airport after vehicle return......very helpful and welcome.....went the extra mile to serve the customer. "
" Smooth check in and out.....car was better grade than the one booked. Vehicle had some damage to the wheel trims and driver's wing mirror. The staff was helpful and recommended that we took a condition video to avoid any dispute upon vehicle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by SIMON - 25 April 2025
" Very easy to use website "
" Excellent staff very efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JONATHAN - 26 October 2024
" As above. Wholly unsatisfactory. "
" Didn't meet us at Airport as I had been informed, I had to find their carlota after waiting for half an hour. The car was covered in scratches and dents. I was told not to worry about this, all will be fine. I am not an idiot and know how these companies operate. I took 25 photos of the damage and made sure the member of staff was shown in the pictures. The interior of the car was also badly stained. I was not issued any paperwork on collection. On returning the car, a different member of staff tried to imply the damage was caused by me. I then showed all the photographs to him, which were dated from the collection date. I also showed him pictures of the fuel gauge showing I had returned with more fuel than I had got on collection. I have no doubt whatsoever, had I been inexperienced or nieve in these matters and not taken all the pictures I would now be arguing the case to redeem a large amount of money exer were claiming for damages. I did not receive an email or paperwork on return and had to chase this up with your own office the following day. All in all the hire was a shambles and a farce. The car was fit for the scrap yard and exer gave the impression of being a bunch of bandits. I will never knowingly use exer again and will think seriously before using auto Europe again as I was not aware you were passing the booking to a 3rd party in the first place. The entire experience was wholly unsatisfactory, unprofessional and actually quite unsettling. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by TERENCE - 25 October 2024
" Very smooth "
" Very effiencent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KEVIN - 23 October 2024
" Would recommend and would use again kj uk "
" Great price nice new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BEATA - 23 October 2024
" Have hired form Yours before in Greece and will do again "
" Very easy process, car ready when we arrived, easy drop off, very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEVEN - 23 October 2024
" Very professional from start to finish, all for an excellent rate! Very satisfied customer. "
" Very professional from start to finish, all for an excellent rate! Very satisfied customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALAN - 22 October 2024
" Wonderful "
" Quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NICHOLAS - 21 October 2024
" Seamless experience - polite and efficient counter staff and return check agent. Both spoke excellent English and were pleasant and upbeat. No hard-sell for additional insurance at the counter and vehicle was virtually new with only 3k on the clock. Would not hesitate to use them again. "
" Seamless experience - polite and efficient counter staff and return check agent. Both spoke excellent English and were pleasant and upbeat. No hard-sell for additional insurance at the counter and vehicle was virtually new with only 3k on the clock. Would not hesitate to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GIUSEPPE - 19 October 2024
" I was satisfied to book car through your company. "
" It was good experience to rent a car in this company! Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BARRY - 18 October 2024
" Good "
" Efficient. Not pushy or grumpy unlike some competitors. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by DESIGAN - 18 October 2024
" N/A "
" Proper agreements should be honoured. I booked with a full tank/ return with a full tank however on collection they advised this isnt their policy and took a separate fuel deposit off my card. With the currency exchange, this was returned but less than what was held! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by SIMON - 15 October 2024
" Very easy to view and book a rental car "
" Very professional with smooth hand over of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETROS - 13 October 2024
" Always take lots of photos of car before driving off - had no problem with centauro "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SAMUEL - 10 October 2024
" Just excellent "
" Exceptional. Truly honest company, no concerns of being extorted like previous companies. Provided a lift to the airport on our flight back as a kind gesture. Lovely people and a lovely company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAN - 10 October 2024
" Overall good experience "
" Decent car, good value "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by ALISON - 09 October 2024
" Easy booking and comparison tool "
" Efficient service, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PAULA - 05 October 2024
" Upon arrival at the airport we wasted quite a bit of time trying to find the Exer office! "
" All good apart from the fact that we were expecting to be met at the airport by Exer (as specified on the booking confirmation), but that never happened! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by SUSAN - 04 October 2024
" All good and will use again "
" Friendly staff, easy process "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by CHRISTOPHER - 03 October 2024
" Voucher emailed quickly competitive price "
" Very friendly staff drop off was very good and fast no pressure selling of add ons could do with better directions from airport terminal to yours hire office "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by UGO - 02 October 2024
" Easy to book, discounts on being a member. "
" Don't like there policy on fuel. You get 3/4 of a tank. You have to bring it back 3/4 full. How are you supposed to judge that. You either end up bringing it back short, and charged, or overfill, and lose money. Almost win everything. Very unfair. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANTHONY - 02 October 2024
" Seamless and easy to deal with "
" Good firm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by HENRY - 02 October 2024
" Really good and would use again, the only thing is I have not had my refund back yet. "
" Really good and would use again, the only thing is I have not had my refund back yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by CARLOS - 02 October 2024
" Good not too much pressure to buy excess insurance "
" Car was noisy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by SIMON - 30 September 2024
" A positive experience, roads leave a bit to be desired though ! "
" Booking voucher needs a map, not entirely clear where office is at airport, main doors could be where other internal hertz etc are, but once we got there it was good, nice car and competitive pricing "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MARC - 27 September 2024
" Cheap and cheerful. "
" Cheapest car on comparison website. So maybe not surprising that it had several dents and scratches, a broken rear parcel shelf and broke floor mat catches. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by RUTH - 27 September 2024
" Great price. Seamless collection and drop off. Super staff. "
" Great price. Seamless collection and drop off. Super staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BRIAN - 24 September 2024
" In and out very quickly on all occasions Efficient and friendly staff "
" Used Yours twice now, no hassle on either occasion Only comment booked a Peugeot 208 on both occasions first time got a Corsa second time a Grandland, maybe it'll be third time lucky for the Peugeot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RACHEL - 23 September 2024
" Positive and easy process "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 23 September 2024
" Overall a good experience, apart from the pick up "
" It was stated on the Auto Europe booking form, that Exer would meet us at the airport. This did not happen. There was nobody to meet us, and our flight was on time. We did not know where they were located. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MICHAEL - 22 September 2024
" All went smoothly and quick dropped us back at airport even though it was only 200 yards away "
" Quick and easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALWYN - 21 September 2024
" To Europe said my car was on airport it turned out to be off airport. "
" Excellent company except for the fact it was advertised as being on airport. It was actually off airport and there was no one to meet me when I exited the airport. I had to ring the number of the company which was not the agreed procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID PAUL - 21 September 2024
" nice friendly staff yes I would use them again. "
" nice economical vehicle a little scruffy but hey it did the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by PAUL - 20 September 2024
" No problems with pick up or drop off.. vehicle was reliable and clean...only issue was with the windscreen wiper, which had perished...but I changed that.. overall very good. "
" Very satisfied with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by BILL - 18 September 2024
" Would use again. "
" Fiat 500, 60k on the clock. Some cosmetic damage, a bit rattly. Started, stopped and drove OK. Staff efficient and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by ROSEMARY - 18 September 2024
" Absolutely appalling . Car unroadworthy and no response to help numbers. A miracle we didn't have an accident. I have made a formal complaint to Auto Europe which took some doing as their customer service e mails only allows queries about charges and the office is closed on Wednesday and Thursday! Waiting for a response. "
" Car was completely unroadworthy. Sent out with the temporary spare on the front tyre and a flat in the boot. Drivers front tyre also found to be defective. We spent a whole day trying to contact the office, waiting for a pick up truck and waiting in a garage for 3 tyres to be replaced. The key was held together with Sellotape so the central locking didn't work. Would never ever use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by REBECCA - 16 September 2024
" As above "
" Decent car, lovely people. Whole transaction seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CLIVE - 16 September 2024
" No problems, good service, only Yours office location. "
" Car was fine, well maintained, exactly as we had hoped. Pick up and drop off was a quick procedure, no hanging about too long. The only negative is the office location which is outside the airport, up a steep road which isn't great when dragging suitcases. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 14 September 2024
" Excellent service "
" Second time of using yours car rental from kefalonia airport very impressed with service at both pick up and drop off would highly recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALEXANDRU - 14 September 2024
" Cristina, the girl that gave me the car was really friendly, and helpful. I got the car in like 5min and of to my holiday. Also to mention deposit refund, with a receipt arrived back in my account less than 5 days! Flawless! I will go with them again no doubt. "
" Super easy and relaxed. Picking up the car everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SIMONE - 11 September 2024
" For what happend at the Avis desk about the insurance i don't feel safe renting with Autoeurope again. I'm afraid of surprises once i get to my destination. I think i will try other online services. "
" My experience wasn't great i felt tricked by the person that gave me the car. He said that Autoeurope is a scam and the insurance i made with Autoeurope even if it was full coverage, didn't cover with them and made me paid an additional amount to get the full coverage. The full rental price became quite expensive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by ROBERT - 10 September 2024
" Very good , no problems at all "
" Very easy process , car hire pick up was right outside Kefalonia airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JORDAN - 07 September 2024
" Thumbs up "
" Easy and good, cheers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MARTIN - 03 September 2024
" Good price and easy booking process. Only issue was finding out the car collection office was closed at the time we had booked to collect the vehicle *after* we had paid. So then had to pay another fee for late collection. Rating reduced for that reason. "
" Really easy collection and drop off. No hidden fees or attempts to sell unnecessary insurance etc. Just very straightforward. Car was dented on collection, took photos and no issues upon return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by GEOFFREY - 02 September 2024
" Very good ...no problems "
" Very friendly and efficient staff . Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALEXANDER - 01 September 2024
" I would go to europcar or hertz for a rental car in future. I was really disappointed and just felt like it was set up to take advantage of people. "
" We were charged a €40 late fee for arriving out of hours. We paid for the damage waiver as I didn't have a credit card, when we returned the vehicle the way he inspected the vehicle and asked if I had any pictures implied that I would be having to pay for damage that I had not done to the car before he realised we had paid the waiver fee. I would go to a larger car hire company in future as I feel like there's no procedures in place to monitor damage to the car from previous rentals. It was dark when we collected the car so we wouldn't have noticed a small scratch or dent, which we could have easily been charged for on returning the car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by MARIO - 31 August 2024
" Positive experience "
" Easy pick up and return Deposit released in two days "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by MICHAEL - 25 August 2024
" This was not a good experience for the start of our holiday . Very stressful for all six of us and our first day was ruined. The replacement vehicle which they delivered to us was very good . "
" Not met at airport as expected . Waited an hour before being told we had to walk to office to pick up car . Car booked was unavailable and we were given an old 9 seater instead of a 7 seater . Lower slide on door broke on journey to villa and had to be held in place. Two warning lights on dash came on after 20 miles. Told they would bring the car we had booked to our villa that day . It did arrive but not till 8 30 pm . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JOHN - 24 August 2024
" It would have been 10s across the board but I was really disappointed at the quality of vehicle provided - prices were such that we could only afford an economy class car which in this case was a low power Suzuki but with other local companies that level included decent Peugeot 205s or good Ford vehicles "
" We had an issue with our car right from the minute we collected it as the clutch was clearly slipping. It was however changed for another vehicle within a few hours and it was all handled really well by Victoria and Paula at the Kefalonia Airport Desk "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANTONY - 23 August 2024
" Staff were brilliant, car was great - nothing bad to say about! "
" Excellent from start to finish - really efficient & helpful team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JONATHAN - 22 August 2024
" As above. "
" Overall we were pleased with our car hire. However, on arrival we were not met as promised with a hand-held sign. Instead we had to wander around in the dark - it was 10pm - trying to locate the EXER office, which wasn't obvious, and with phones still not fully into Greek mode, it wasn't just a question of using Google Maps. However, after that, all was good and the guy helping us was very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NATHAN - 21 August 2024
" Feel you should simply not offer 1l cars on an island like kefalonia - almost unsafe on some hills but not good value to pay ontop of £450 to upgrade. "
" Used this service twice and been very good both times. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BEVIN - 20 August 2024
" Be great to put a sign at the old hertz office that it is closed and to return the car to the car park next to the airport. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BENJAMIN - 19 August 2024
" See above "
" I was first offered a very old Nissan which had 110 thousand kilometres on the clock and frankly was in very poor condition. When I complained that I had never hired such an old and beaten up car, the only alternative I was given was a Citroen which was less old but still with 35 thousand kilometres and not a modern vehicle at all. I have never in all my years of hiring cars ever paid so much for such an old car. . The other issues was that when I booked the vehicle, autoeurope's listing said that it would be a full to full fuel policy. The tank on the vehicle I was given was only half full. When I suggested to the office staff that they could fill the tank at the next door garage in order to be in line with policy, they said that they weren't able to do this and that Auto Union's policy is in fact to require customers to return vehicles with the same level of fuel as they are given (which is practically impossible). Having hired through Auto Europe many times before I was very disappointed on this occasion and will think twice about using the site again. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by FIONA - 03 August 2024
" Auto Europe good and efficient but would avoid Budget as an option in future. "
" Felt VERY pressured to take excess insurance at £130 for a week! Bought independently for £14.99! Also the man put more pressure for us to return the car not full of fuel so they could charge 86€ for them to re-fuel. . Despite saying we intended to return it full of fuel he still added the 'optional' not full of fuel item to the contract. Felt they were trying to extract as much money as possible at point of pick up. Unpleasant experience. Unhelpful and slightly aggressive. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MARK - 31 July 2024
" Don't use Exer in future. I will be sticking to the large brands in the terminal. "
" Wasn't picked up at the terminal, contrary to the instructions on picking up the car, so had to call. Then had to wait for an hour in the heat until we were dealt with. Car was dirty and not in great condition. When dropping off, was held up by half an hour, only to be told, when I asked, that everything was fine and I could go. I then had to walk to back to the terminal rather than being dropped off. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by JOHN - 30 July 2024
" 5 star "
" No problems5 star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CLOVER - 25 July 2024
" Would not recommend "
" We arrived on a late flight. The centauro office is a few minutes walk from the airport. I called them to say at 10:56 to say that I was on my way( office closes at 11) and was told to hurry as they would not wait. The car that I was given was larger than requested. I was advised to look vehicle over, but it was a dimly lit carport and you were not actually able to get out of car and look round as too narrow therefore. I didn't take a video plus couldn't see anything anyway. On return attendant noticed a small scratch at front, I have no recollection of damaging the car and the scratch looked like the car had gone into something with a sharp edge rather than another car knocking it. I was charged 350 euro for this. In retrospect, very important to take a detailed video of interior and exterior. Reviews say that this company has done this before. My husband used thrifty and they were much more accommodating. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by JEFFREY - 24 July 2024
" Efficient and speedy pick up at airport and likewise on return! "
" All excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 20 July 2024
" Good response from helpline when had a few questions pre trip "
" Pretty good but didn't like the payment for full tank of fuel at 105 euros but no problem with full refund upon return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by HARRY - 19 July 2024
" Excellent service throughout once again over many years "
" JUST PERFECT ON ALL COUNTS MORE THAN HELPFUL THROUGHOUT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PATRICK - 14 July 2024
" Very simple process. From stepping off the plane to collecting the car was less than 30 minutes. "
" Very easy and friendly service. The car we hired was clean and new. Would highly recommend and I will be using again next time I'm in Greece. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by TREVOR - 12 July 2024
" All very simple "
" Staff very helpful on phone "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by ANDREW - 11 July 2024
" A horrible experience please see above "
" They charged me €350 for a tiny mark to the front bumper that was no fault of my own. It was a stone damage and I was extremely annoyed that they made a charge for this. I will never hire through centauro again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by LEIGHTON - 11 July 2024
" Have used Auto Europe twice now and have been very impressed. Truly excellent value for money. A weeks hire from the airport was cheaper than hiring in the resort for 3 days. The additional insurance provided peace of mind. "
" Very relaxed, efficient and informatuve. I was expecting a Kia Picanto or equivalent but had an Opel Corsa. Very pleased with the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by CRISTIAN - 06 July 2024
" Everything is was perfect just one small thing how we can finding them "
" Very good services. I strongly recommend it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALAN - 04 July 2024
" Close to terminal, helpful and friendly staff "
" All good, minor issue with car (tyre pressure warning) but wasn't a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by ADRIAN - 27 June 2024
" First time I have used them very efficient and simple to use "
" Aircon not working on first car but was efficiently dealt with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by JOSEPH - 26 June 2024
" I'd absolutely use them again. "
" Centauro staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL PHILLIP - 26 June 2024
" I will definitely look at Enterprise again and just hope we have better local counter staff. "
" I was impressed with Enterprise although the counter service was poor and we had a long wait on collection. When we returned there were no representatives in the parking area so we took the keys inside to the office, only to be told we must drop them with outside representatives. We told them there were no outside representatives and reluctantly they went outside and upon returned told us they had both gone to the car wash. Not over impressed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by GRAHAM - 24 June 2024
" My booking experience was very good, but the substitution of a lower class, cheaper car, spoilt the overall experience. "
" Although I booked a Compact class car (Citroen C3 or similar), on pick up I was given an Economy class Opel Corsa. When I queried this with the YOURS agent, I was told that both cars are of the same class, which is obviously untrue. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 24 June 2024
" Two comments 1. The car was meant to be picked up at the airport. After waiting 20 minutes I contacted yourselves who tried unsuccessfully to contact Exer. With vague instructions we managed to find their depot. Not a great start to the holiday. Drop off was also at their depot rather than the airport. 2. The car to be provided was meant to be a "Hyundai i110 or similar mini 4 door car automatic". We got a Fiat 500 2 door auto. "
" The staff at Exer were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BRIAN - 24 June 2024
" Easy booking good choice of price ranges "
" Friendly staff quick check out Quick return only really checked fuel levels In and out in only a couple of minutes more than it took to unload cases "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOHN - 23 June 2024
" Centauro were OUSTANDING, but not so Auto Europe, I AM STILL WAITING FOR MY REFUND, promised almost 2 weeks ago. Surely this breaks financial rules and regulations!! "
" Centauro were OUSTANDING, but not so Auto Europe, I AM STILL WAITING FOR MY REFUND, promised almost 2 weeks ago. Surely this breaks financial rules and regulations!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JAMES - 18 June 2024
" Very good experience. "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MARTIN - 14 June 2024
" Sue (regional manager) & Carole were exceptionally friendly, helpful & efficient "
" Sue (regional manager) & Carole were exceptionally friendly, helpful & efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GARY - 14 June 2024
" Would use again. "
" No queue to pick up car. Just 12000km on clock. Friendly staff. Pick up location is right next to the terminal building. Very busy when dropping off car but efficient staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MICHAEL - 06 June 2024
" Very helpful. Will continue to use them when possible "
" Very pleased. Probably harsh to criticise the condition as it was a Thrifty car not Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by GRAHAM - 01 June 2024
" A very good experience. "
" Very smooth pick up with friendly staff, the car was clean and in good condition. There were no Budget/Avis parking spaces on the return but it was ok to double park the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALAN - 31 May 2024
" Like the all in excess insurance "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALAN - 28 May 2024
" Everything excellent "
" Everything very good especially no pressure put on me to purchase excess insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAN - 24 May 2024
" Friendly service, but not at all punctual for pick up and drop off "
" Not met at drop off time. I had to take the car to their depot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PHILLIP - 23 May 2024
" a smooth operation. "
" the greeter took the trouble to lead my party to the hotel , incredible service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IOANNIS - 22 May 2024
" highly recommended "
" Very professional and efficient Car was almost brand new , few hundred kilometers on the clock , a joy to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANTHONY - 18 May 2024
" Would definitely use them again. We were provided with a brand new car. "
" Very professional and friendly service. Couldn't fault them - would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 16 May 2024
" Very satisfied with all aspects of this rental: price, booking procedure, very friendly, helpful and efficient staff at EXER pickup and drop off, no aggressive insurance 'hard sell'. Great experience. Would highly recommend both Autoeurope and EXER. "
" Very friendly, helpful, welcoming staff at EXER, Kefalonia airport, no insurance 'hard sell', very efficient pick up and drop off. Great vehicle. VERY satisfied. Would DEFINITELY use EXER again and highly recommend to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 06 May 2024
" Appalling. Went back to the airport, luckily the Avis desk was still open so hired a car from them instead. I trust i will get by money back and be compensated for the extra cost. "
" We paid in advance for the car but their was no representative from Exer waiting for us, there was no answer from the 24 hour telephone number, the Auto Europe office was shut so walked with our suitcase to the Exer office which was shut. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by MICHAEL - 19 April 2024
" Always good value for money, and for all of our guests. "
" Car was ready on arrival, clean. Car left on departure, not so clean :) Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOHN - 27 November 2023
" Could a member of auto Europe please contact me on above details? "
" Hi guys. Could you contact me on 07462 178484 or email me on johnmcaulayrobertson@gmail.com regarding this rental? Regards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by FABIEN - 02 November 2023
" Finding a good deal and booking a car has been very easy. Everything went well with the rental company. "
" Check-in and check-out have been very quick and effective. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by MATTHEW - 28 October 2023
" All good. "
" Didn't like having to pay a charge (deposit) on pick up - but it was refunded with no quibbles. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by DWIGHT - 27 October 2023
" See comments on Alamo regarding fuel tank "
" We were very happy with the process and convenience of both the check-in counter and location of the car. We do not like the fuel policy of returning at the level we received the car. This clearly favours the rental company since it is impossible to gauge how much to put in. The 'return full' policy of many years is far preferable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by SUSAN - 26 October 2023
" I love autoeurope. Every time I have needed rental, I automatically go to AutoEurope. I have been using your service for many years now, and always have been completely statisfied. Thank you! "
" I know it was late season prices, but for under £100, I didn't expect such a modern hybrid type car in new condition. Excellent car, excelelnt service at the desk, and drop off was so easy. I will use Enterprise again. Check in was fast, courteous and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LOUISE - 24 October 2023
" Easy to book, collect and drop off. Very helpful staff. "
" Very helpful staff and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by NORMAN - 24 October 2023
" Booking via auto Europe was a pleasure! "
" A pleasure to pick up the car from Yours Autos, very friendly team at the airport, polite and helpful. My best ever hire car experience, thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MEGAN - 23 October 2023
" Top draw "
" It was a really good service and price will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAN - 21 October 2023
" We have used Auto Europe a few times, and generally find them good value, and where there have been problems, they have been helpful. We usually do a price comparison first, but AE tend to be pretty good value and reliable "
" Very efficient office, drop off was quick and stress-free "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by CSABA - 20 October 2023
" Very good car hire in Kefalonia at Yours Car hire .The Staff very helpful and polite "
" Always find a good deal . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MICHAEL - 16 October 2023
" Great price easy process "
" There was nobody at the office for drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by KEVIN - 12 October 2023
" Unwilling to take responsibility when things go wrong. "
" Our car broke down at the top of Kefalonia, we travelled back to Agostoli in the brake down lorry then a taxi home costing 20 euros. The next morning I phoned Enterprise who said they couldn't get to me with another car until 4.30pm nearly a full 24 hours after the brake down happened. On my return to the airport for my flight home I asked if I would be compensated for my taxi fare and loss of my car for a day and was told no because I booked the car through Auto Europe. I sent an email to Enterprise on my return home and so far after two days have not had a reply "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by MARK - 09 October 2023
" Very happy with personal and professional way in which we were treated throughout. "
" No issues and nice to have a new car to drive around in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 08 October 2023
" One of if not the best hire experience as have been coming to this island since 1991 and hired vehicles on all of 13 visits. definitely recommend. "
" Flight was delayed due to diversion to Bari, Italy, (passenger taken ill) staff still there to pick up car. Car had damage from previous driver/s so took photo's. No issue! car requested was Automatic and extremely good price, perfect car comfortable and easy to drive. Very pleased with overall experience and service. Already recommended to owners of our accommodation as was so pleased with car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by ANDREW - 08 October 2023
" superb "
" Really helpful man who upgraded me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BEN - 05 October 2023
" Staff dropped us back off to the airport with our luggage so we didn't have to walk. Great service. "
" Quick and easy pick ta "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JEREMY - 05 October 2023
" Staff were very friendly and helpful. We were collected and taken back to the airport which I thought was very helpful. The car was more than adequate for what we needed and the process was very quick and fairly straightforward. I would definitely consider using EXER again if and when returning to Kefalonia. We had a good experience and had no problems at all. "
" The staff at EXER were very friendly and helpful and collected us from the airport as promised. We were given an Opal (Vauxhall) Corsa which was adequate and comfortable and we had no issues with the car whatsoever. The only "niggle" I had was that the car only had a quarter of a tank of fuel, so I had to find a petrol filling station as soon as I left their depot to make sure I had enough fuel to get by. However, I did manage to find a petrol station fairly easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GRAHAM - 04 October 2023
" Improvements outlined above need to be made before I would recommend but I would book again. "
" This is a new company so I just want to leave some observations about the service which I feel could be improved. We were told someone would greet us at arrivals with a sign with our name on which didn't happen and I had to call the number to let them know we were waiting before anyone came. We had booked a small car but were told that there were only two cars available, take your pick! - we chose the Suzuki Swift which was OK but had numerous dents and scratches and no petrol and a warning light on the dash. Other than that, all fine and very close to the airport which was good. I think if these service areas were improved it would be a really good alternative to the larger car rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by MICHAEL - 03 October 2023
" Have used AutoEuropa many times and hard to beat on price and ease of use ... great selection of cars and companies .. will definitely use again .. "
" Fantastic company , friendly , professional and good value for money ... Nothing a problem , whole process made very easy . Would use again .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by FRANCIS - 03 October 2023
" Booking was easy "
" The car was OK but the key fob did not work (probably needs a new battery) and it struggled on steep inclines as though the clutch was slipping. The collection process was too slow and we had to wait for the car to be ready after the booking in process when we just wanted to get on our way "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by ANTHONY - 02 October 2023
" Would highly recommend as value for money and great customer service Will use them again "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by KARL - 02 October 2023
" Brilliant service and efficient pick up and drop off. "
" Excellent service and very good condition car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ADRIAN - 02 October 2023
" All excellent "
" All excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KAREN - 01 October 2023
" See above "
" Upon collection at start of rental I found the windscreen was dirty with grease and the dashboard in front passenger side. I had already driven out of the airport to start my journey and noticed I cannot see the road clearly from the front window screen. I had to pull over to the side of the road to clean the inside of the window screen to see clearly and drive safely. I would have expected Budget to check on the cleanliness before releasing the car to the next booking it had on its system. I have reported this to Budget at time of Drop off return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by COLIN - 30 September 2023
" Very good communications from autoeurope advising documents needed to collect car which helped the process Enterprise staff commented that I'd booked through a good company and that autoeurope were a good to work with. "
" Very friendly and helpful staff. The vehicle was in good condition and we were on the way in no time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANTHONY - 30 September 2023
" Great prices and easy to contact to question whether International Driving Permit was required and to contact Yours when flight was delayed "
" Really friendly staff who spoke fluent English. Very efficient pick up and drop off. Flight was delayed going put and staff were happy to wait for us to arrive at 1030 at night "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by DIMITRIOS - 28 September 2023
" Brilliant service "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 28 September 2023
" Should have stated age barrier at booking stage and then wouldn't hVe booked with them "
" Booked car in good faith stating my age of 74 only to find that when the day came to get car, I had reached 75 and was denied my booking. Contacted auto Europe from kefalonia who agreed after a discussion, that a refund would be made less £50 admin fee. Then had to get last minute car at almost twice the price. Still not received refund yet "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by COLIN - 28 September 2023
" The only thing I would mention is that there was no receipt of dropping off the car, and no record of the fact that it was returned with no damage and with a full tank of fuel. Then no acknowledgement that the damage deposit (£700) would be returned. Still not sure when the deposit will be returned. "
" Met us at the airport even though we were slightly early. Very nice man. Car was ok, Dacia not the greatest vehicles!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 27 September 2023
" Great service, would have no hesitation in future hiring from Yours car hire "
" Excellent service, friendly and helpful staff, great location close to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAN - 26 September 2023
" As above, great service "
" Car delivered to hotel at no cost, and returned to hotel after drop ff, great service, nice small car as requested at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by COLIN - 26 September 2023
" Complained upon my returned from holiday only to be told it will take 6-8 WEEKS to resolve "
" First car was little more than a van, which broke down the next day. It was replaced by a small car when I ordered a compact car originally. Terrible service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by FRAZER - 26 September 2023
" Very easy, very competitive would use again "
" No queue to pick p, car was like new, easy handover and return. No issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 19 September 2023
" I've used auto europe many times and it's been quite some time since I had an experience like this with any of your subbies, even in Spain, or with anyone else for that matter. However, our dealings with yourselves in making the booking were excellent as ever. "
" The rental was supposed to F to F but the car wasn't full, so they took money from my CC which is supposed be refunded within 12 days of our returning it full, which I think was much more than the value of the missing fuel. At best this is them forcing me to give them a loan they can earn interest on and at worst a scam if I fail to return it full and they then over-charge me. They were unable to provide the small car we ordered and did not seem to understand that their 'upgrade' to a huge Citroen C4X was not actually a good thing! We saw no evidence at all that they have any small cars and plenty that they have lots of big ones so they appear to selling something they don't actually have. On arrival the woman in the office was telling another customer that if they severely damage the car they would be liable for the full amount if they didn't buy their insurance, not just the E1100 excess. We felt throughout the holiday that we'd be in for a very rough time if we did actually damage the car. On our return she went straight to the damage they'd not notified us of before (she obviously knew exactly where it was) and asked if we had proof it was there before we took the car (no damage map was supplied with the key). As luck would have it we had spotted and photographed it despite it being really dark. We felt that this was almost certainly a deliberate ploy to defraud your CDW insurers. I suggest that you and your CDW insurers should do a bit of data mining and analysis to see if this rental location is a bit rogue. Overall, this hire was like a return to the bad old days of car hire and, although we came out of it reasonably well, we were not impressed and certainly won't be choosing Centauro again any time soon. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LYNN - 19 September 2023
" excellent prices and choice - have used them on many occasions "
" Extremely helpful staff both on the desk and in the car park. Great car - lovely and nippy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CHRISTOPHER - 19 September 2023
" Website easy to use, all the information you need is there. Offered best prices compared to other comparison websites. When I had to call them regarding a booking query, they answered quickly and were very helpful. "
" No problems with Enterprise, had no excess cover so pick up and drop off very quick. Counter at Kefalonia Airport closes at 9pm so was a bit worried as our flight was delayed. They said that if cars are booked and flights are delayed they stay open later which was reassuring. Staff very helpful there, very straightforward experience would certainly recommend. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by ANDREW - 19 September 2023
" A great well organised experience. "
" An easy pick up and drop off at the new airport. Some initial help with the car controls would be good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MICHAEL - 19 September 2023
" Super easy pick up and return . Did let them know we were delayed for an hour and half and there was no problem . Car was great clean and reliable "
" Helpful staff easy pick up and return . Car was lovely no problems at all . Received deposit back within 4 days super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANTHONY - 17 September 2023
" The information from Auto Europe before we went was excellent "
" The pick up was very efficient and quick. The representative took me around the car to look at all the existing minor scrapes and advised that I take photos. The drop off was equally good and my deposit refunded immediately. Very happy with the whole service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 15 September 2023
" As long as they don't recommend Green Motion then it's ok "
" Very poor and unhelpful counter staff Not interested in the issues experienced Very unpleasant lady "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by SHARON - 15 September 2023
" Pleased with service, price was very competitive "
" Good service , helpful answered all my queries promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by NICHOLAS - 08 September 2023
" I am still waiting to hear back from Auto Europes Customer Service following an email I sent on 5/9/23. We were caught up in the Air Traffic Control problem on 28/9/23. I did ring Auto Europe during the chaos but because we had no idea if our flight would be cancelled or if we were just due for a long delay your representative could not help us - a note on our booking would probably of been of some help! It was late when the flight was eventually cancelled, however we did fly out at 6am the following morning - only to discover on arrival that Auto Europe cancelled our booking due to 'No Show' at 7.30 am whilst we were mid air. The circumstances were unprecedented, the experience caused enormous stress & anxiety. Your Customer Service team surely should be trained for such eventualities and have the courtesy to contact possible affected customers to enquire about their status before harshly canelling bookings under these circumstances. We were left with no choice but to hire another car, this severly messed with our holiday budget and quite honestly was the icing on the cake and really did spoil things for us. Appalling service. I await a full refund. "
" Yours were very friendly, polite & concerned for us. Because of Auto Europes appalling business apptitude I cannot say anything further about the car as you cancelled our car hire and gave Yours no money although you knew the whole of the UK had flight problems on 28/8/23, no leniency was shown by Auto Europe. Our car was sitting there waiting for us but we were unable to take it. Yours were so kind they even pointed us in the direction of a cheaper car hire company as could not believe how we had been treated. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by DAVID - 08 September 2023
" Unfortunately we have been charged to fill the tank of petrol but we had already done this! "
" Unfortunately the car was very underpowered for the terrain. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by THOMAS - 06 September 2023
" Not very happy at all, will choose another rental company "
" Advertising a nice new car and get a dented car with screw holder front bumper, and charging €290 deposit which I needed for holiday money "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by CLAIRE - 05 September 2023
" See above "
" Wasn't told had to pay 900 euro bond on picking car up which I'm still waiting to be lifted on my back account, car was really but good and seemed pretty hammered tbh, on return the instructions said to drop at airport but nobody there so called the guy and he wasn't happy and I had to take it over to the yard. All in all I wouldn't use again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by WILLIAM - 02 September 2023
" Will probably go directly to a car hire place that has been recommended in the future "
" The car was old, seatbelts didn't retract, aircon was bad. No Bluetooth on old stereo. Rear windows were manually wound which was hard for the kids. Engine got too hot. Was not what we expected. Was advertised as VW Up or similar. People we were with did get a VW Up and it was only similar in size but a lot nicer and they paid less. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by PETER - 01 September 2023
" Close proximity to the airport and easy to find. "
" Very smooth experience - friendly and helpful staff. Vehicle in good order. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IVAN - 31 August 2023
" Price was very competitive but the booking said Fiat 500 (or similar) which is a great car and we were given a Fiat Panda which is a much worse car. The car only fit an infant car seat with the front passenger being left with no space. "
" Everything went fine. The only issue we had was that Centauro did not want to help set up the infant car seat as they said they cannot do it because of potential liability. This created risk to the customer as not every customer is used to set up an infant car seat that they've never seen before. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by LEE - 30 August 2023
" Good car, great price easy all round "
" Easy process all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JAMES - 26 August 2023
" See above. Auto Europe were ok "
" The air con broke on the 1st vehicle. There was a clutch problem with the 2nd vehicle. They're trying to rip us off with the fuel - we filled it up before returning it, the Guy at the airport signed it off then afterwards they're trying to charge us despite not being able to show a photo of the fuel gauge or tell me how many litres they put in "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ALAN - 26 August 2023
" Car was very poor to drive with no power to assist it on the hilly roads of Kefalonia "
" We decided to take out fully comprehensive insurance with Your car rental at time of hire, before we saw the vehicle, we needn't have bothered not one panel of the car was undamaged "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by NICHOLAS - 25 August 2023
" Sadly this was a terrible experience I am out of pocket and never got the car or the equipment I payed for I feel like I was conned "
" The car we paid for was not avble. A driver turned up in a vauxhall corsa 1 hr after arrival. The car was not big enough to transport the family so my wife and child remained at the terminal whilst I had to go to location. The car was not avble only a vauxhall corsa, no sat nav, certainly far from new and without any petrol. The company promised to exchange the following day but never called or answered the phone. The following day they got to the villa only to see another very old vehicle no sat nav and the person who dropped advised he only had 5 euros on him so again the tank was empty. I requested a contact at least 6 times and was promised but never sent these documents. A 900 euro deposit was paid when I collected the wrong car, this amount was taken in the name of ROYSTEMIS RAFAIL and remains as a charge on my account so this money is held by the bank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL J - 25 August 2023
" Very efficient pick up and drop off, all went smoothly. "
" Very efficient pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by GARTH - 21 August 2023
" Not bad. Car quality good. On pick-up, the rep still tried to sell me extra insurance and was quite pushy. Even though I'd already bought this through you guys. "
" Not bad. Car quality good. On pick-up, the rep still tried to sell me extra insurance and was quite pushy. Even though I'd already bought this through you guys. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RYAN - 19 August 2023
" - "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by TIMOTHY - 14 August 2023
" Excellent service "
" Great car. Excellent service, would definitely use again. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GEOFFREY - 14 August 2023
" Really happy with the service we received. "
" Lovely friendly people and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GAVIN - 12 August 2023
" As above but also an efficient hand back too. Paperwork completed quickly, no issues, pleasant staff member. "
" Very efficient service on picking the car up. Staff member was quick and attentive, presented the car efficiently. No issues with the car at all, very clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 10 August 2023
" Not impressed with waiting 20 days for credit card repayment "
" Old car not in great condition "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by MARK - 08 August 2023
" X "
" X "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by ANGELO - 07 August 2023
" Booking through autoeurpe was really easy and resulted in a brilliant price "
" Easy pickup. Really helpful and polite staff. Deposit left for fuel and excess. I took video recording of the full car. Car was great, relatively new, well maintained and clean. Drop off was super easy. Super nice guy doing the handover. All deposits returned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALEX - 03 August 2023
" Good quality , new car but quite expensive "
" X "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MORRISON - 30 July 2023
" Good value for money would recommend to family and friends "
" Staff efficient and vehicle almost new Fiat 500 ideal for our needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KATY - 28 July 2023
" All very good they weren't there when we dropped off back at the airport but all good otherwise! The car was a fiat and didn't have much strength in the engine to cope with the hills in kefalonia unfortunately. Wouldn't hire that model of car again but the staff at the company where great. "
" EXER where great staff. Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 28 July 2023
" Awful customer service. I hired a car for a week for our holiday to Kefalonia - my father suffered a stroke on the day we were supposed to fly out so we informed we would not be able to collect on that day but we may make it out later in the week for the last few days of our holiday. We did end up flying out for the final few days to be told that our booking is no longer valid and we would have to pay for a new hire car. They can't refund anything and cannot make any exception even though I've paid to hire the car for the whole week anyway. We ended up hiring from a lovely lady at Hertz car hire (next door to Avis at the airport) and it ended up being a cheaper price than we originally paid anyway. Very poor customer service "
" Awful customer service. I hired a car for a week for our holiday to Kefalonia - my father suffered a stroke on the day we were supposed to fly out so we informed we would not be able to collect on that day but we may make it out later in the week for the last few days of our holiday. We did end up flying out for the final few days to be told that our booking is no longer valid and we would have to pay for a new hire car. They can't refund anything and cannot make any exception even though I've paid to hire the car for the whole week anyway. We ended up hiring from a lovely lady at Hertz car hire (next door to Avis at the airport) and it ended up being a cheaper price than we originally paid anyway. Very poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by SARAH - 26 July 2023
" Uncomfortable and expensive experience because of the comments above re extortionate charges at the counter. "
" Despite taking out additional insurance through auto Europe at time of booking there was great pressure to purchase more at the counter which came with fear mongering if we did not. This was unpleasant. The cost of children's booster seats was far more than auto Europe stated. We bought with the understanding it would be 40 euros, it was actually an eye watering 70 euro per seat! Similarly the cost of an additional driver was far more than stated. This was 63 euro not 40. This made the experience expensive and we felt like we had been falsely sold by auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by HARRY - 22 July 2023
" Second to none. "
" Most efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NATASHA - 18 July 2023
" Fine experience, would use again "
" Very efficient staff at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LAURENTIU - 12 July 2023
" Amazing experience "
" great experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by ANDREW - 07 July 2023
" Very good "
" The Yours staff were very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by HOWARD - 04 July 2023
" Efficient "
" Very friendly & helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by OSMAN - 01 July 2023
" I can't find anything wrong with the company and service regardless how long I think. Good choice. "
" Good people, good service and good value for money. I would not hesitate to book with this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 29 June 2023
" . "
" Collection took 30 mins due to queue at Alamo desk. Car was quite old 63,000km on clock. Otherwise no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by MICHAEL - 29 June 2023
" No problems which is what you want. "
" Very helpful and I would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by STEVAN - 29 June 2023
" Maximus was great to deal with, very friendly "
" Maximus was great to deal with, very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOHN - 27 June 2023
" Easy to book, competitive price and easy pick up and drop off. Staff in Kefalonia helpful and friendly "
" Very easy pickup and drop off. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by RODNEY - 27 June 2023
" Easy and efficient apart from the faulty tyre "
" Car was not thoroughly checked as I found a screw embedded in one of the rear tyres. Otherwise good and nice to have a hybrid which was very economical "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by GUY - 22 June 2023
" Decent car (had a few knocks from previous hirers) Easy pick up and drop off process. Very handy for airport "
" Friendly staff, decent car. Office and pick up/drop off really close to airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MICHAEL - 19 June 2023
" Great service. A member of staff was waiting for us when we got through customs and collected our bags and took us to the car collection point, just around the corner. Car was goos, service was fast and efficient and just as good when we returned to drop off. "
" Waiting for us at the airport when we arrived. Fast, efficient service. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by HAYDN - 11 June 2023
" We got an excellent deal through auto Europe, no excess to pay and no deposit required at a very competitive price. Will definitely use again for our next trip away "
" Very efficient, ladies behind the counter were very welcoming. Smooth experience would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 18 May 2023
" All very straightforward & @ a good price "
" All very straightforward & @ a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RUPERT - 11 April 2023
" AutoEurope is always excellent to use m. "
" Competitively priced. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DIMITRIOS - 26 October 2022
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 24 October 2022
" As said earlier, all good. Would recommend. "
" All good, no problems, good car. Walking distance from airport to pick up, friendly and professional staff and a free upgrade on the car because it was low season. What's not to like? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RHYS - 22 October 2022
" Good staff, speedy collection and drop off. "
" Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by MARK - 15 October 2022
" Overall good experience "
" The whole process was good, the ladies in the counter were very helpful. Only criticism would be the additional driver amount quoted per day did not advise about local tax - I may have booked a different provider if I had been advised this before booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by LUKE - 14 October 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by REG - 07 October 2022
" Many times user - never an issue. "
" Faultless on all important issues. Office location should be clearer. Could have volunteered info that depressing clutch necessary to engage starter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by LARS - 05 October 2022
" No problem at all!@ "
" Great service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 05 October 2022
" Overall it was a pretty good car and quite economical. The car was in good condition and drove well. If your going to hire a sat-nav make sure it works because the one we had was not working properly!!! And when returning the car we mentioned this to the guy and he wasn't interested at all!! "
" The car was in good condition and drove really well. We also paid for a sat-nav but unfortunately it did not work!! We mentioned it to the guy when we returned the car and he didn't seem that interested to he honest!! We would use the same company again but we wouldn't recommend sat-nav!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by WILLIAM - 01 October 2022
" Excellent "
" Friendly and helpful staff. Good value for money and very close to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by ANTHONY - 29 September 2022
" Apart from the extra cost all in all very good. "
" Excellent staff I was a little disappointed in having to pay a extra €70 because of not having a credit card in my name. just a debit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by DAVID - 29 September 2022
" auto europe good as always "
" the gearbox and clutch on the car were poor and I had difficulty selecting gears at times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by LLOYD - 29 September 2022
" Check in to collect vehicle was very slow. I completed all the details for the 'Quickpass' but it doesn't exist in Kefalonia so was pointless. HAd we know how long the queue would be (c45 mins) I would not have waited for luggage and gone straigt to the desk. However we did get an upgrade on the vehicle (only becuase they had none left in the class I'd booked) so cant complain too much. "
" Check in to collect vehicle was very slow. I completed all the details for the 'Quickpass' but it doesn't exist in Kefalonia so was pointless. HAd we know how long the queue would be (c45 mins) I would not have waited for luggage and gone straigt to the desk. However we did get an upgrade on the vehicle (only becuase they had none left in the class I'd booked) so cant complain too much. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DARREN - 25 September 2022
" Slowest car on the island but it got us everywhere "
" Car was the oldest and rusty on the block with a very notchy gearbox, even with this we enjoyed oir week exploring the island "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by PHILIP - 25 September 2022
" See above. The car I was supplied with was quite old with a lot of miles on the clock. The clutch failed but I was provided with a replacement car within an hour so I couldn't fault their back-up service! "
" I couldn't fault the service I received from all the staff at Budget/Avis. The car was in good clean condition but it had a lot of miles on the clock (in excess of 120,000kms). Unfortunately the clutch went when we visited a beach and one day and we were stranded. However after making a phone call they brought me a replacement vehicle within 1 hour. I really couldn't fault the service I received "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by GORDON - 21 September 2022
" Couldn't fault it "
" Staff were great at the airport, really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ELLIOTT - 20 September 2022
" Very good - will return and recommend "
" Very good - will return and recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 19 September 2022
" Brilliant and no hassle. "
" Brilliant, so quick and simple. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 16 September 2022
" Very happy with the car and the service experience from Thrifty "
" Very happy with the service overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STUART - 10 September 2022
" Good as usual 2nd times this year , both rental company hertz/`thrifty "
" Ordered a 4x4 auto. And gets a. Crossover-suv Toyota c-hr could only get one case in boot had to put other one on the back seat . Paid for a type and got one in lower bracket. They also gave me the paper work with wrong "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JOHN - 24 August 2022
" Very good "
" Very good and friendly service no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JACQUELINE - 17 August 2022
" Always satisfied with competitive price and service. "
" Had to wait a long time to pick up due to understaffing and long queues. Staff very nice and hard working. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by ANDREW - 15 August 2022
" New car, no problems at all. Friendly and very efficient staff "
" Excellent service, one min walk from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 08 August 2022
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NEAL - 03 August 2022
" As mentioned earlier seems very expensive . "
" Seemed very expensive for one week car hire . Judging by other customers would have been cheaper hiring car on our arrival . Also I am still awaiting my deposit to be returned to my bank account .I was told car seemed fine on inspection at drop off but there has been no communication since re my deposit being returned "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by KEITH - 03 August 2022
" As above "
" The hire car cost was way too high and disproportionate to the value of the vehicle. This in part will be put down to the global pandemic and inflationary issues but then the resale prices have also inflated so the margins now must be significantly higher than pre pandemic. Also the vehicle was of a very low standard with poor air conditioning and power issues which caused me significant issues with the very hilly island and a car with very little torque. There was no value for me the customer and this appears to be a monopoly across all car rental in the island. (Cephalonia -Greece). "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by ADRIAN - 31 July 2022
" The car itself was clean and in general good condition but somewhat under-powered for the steepness of the hills in Kefalonia and in some cases it really struggled to get up them with a few people in the car. The clutch was burning too on some of the hills. I think there should be a minimum engine size/power for such a hilly "
" The lady behind the counter was extremely pleasant and friendly and quickly dealt with picking up and dropping off the car. island. Original booking process was simple too. A good experience overall with Global. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by HARRY - 23 July 2022
" Excellent service, everything worked like clockwork and I can say this once again after many years of using Auto Europe. "
" Just Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NEIL - 21 July 2022
" Car provided was not the car selected. "
" Car provided was not the car selected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by PETER - 20 July 2022
" Cannot fault "
" Very quick service, very friendly staff. All-round excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CAROLYN - 19 July 2022
" Really nice brand new car. "
" Excellent service and brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 27 June 2022
" Very bad, feel like I was scammed just before I was departing to return and every move was set up to take money from me "
" Car collected covered in marks, not cleaned, with 3/8 of the tank full. On receiving I was told the scratches were all general wear but just the big dints were worth noting. On return they proceeded to analyse the vehicle claiming the edge of the wheel arch had been heavily scratched. I had seen this on arrival but thought it was the wheel arch trim sticking out. They proceeded to charge £450 for repair. This process seemed to be set up to find chargeable issues. Having put 25 euro in the tank 500m from the drop off the gauge did not move from 2/8 I can only assume this was faulty too. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by PAUL - 21 June 2022
" Totally awful recovery experience and wanted to abandon me and my wife on a mountain side. "
" Staff where rude and tried to repeatedly charge our card without authorisation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ANDREW - 16 June 2022
" Easy to book on line. Car was really great and had no issues with anything. "
" Very good service and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 13 June 2022
" Very happy. "
" Staff were really helpful. Only thing that could have been improved was a map showing the terminal and the green motion building "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LYNN - 12 June 2022
" See above. It's difficult enough travelling with a disabled partner requiring a wheelchair without the additional problems of:- 1.Volta "not existing", 2. Having to hire another vehicle, 3. Auto Europe advising it being our fault being late 4.Having to chase for a refund We will never ever book through Auto Europe again! "
" I am beyond disappointed. There was nobody there at the airport, subsequently no vehicle. I had to hire another vehicle from Avis. On top of this my partner is disabled. I was told by others that "Volta don't exist......as this has happened before"! When my partner called Auto Europe he was advised that as we had turned up at 3pm when we had stated we would there at 1pm, this could be the reason why no-one was there! This excuse beggars belief. We are still chasing the refund and are appalled at our treatment and service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by EMMA - 02 June 2022
" Terrible. Rip off and totally illegal "
" Volta was not at the airport or outside as they had advertised and therefore I was unable to collect the car. I was forced to make a new booking through an alternative provider and I still haven't received my refund. Over a week later "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by DAVID - 31 May 2022
" Overall it was value for money. "
" Booking and staff were brilliant. Car was scratched all over and a bit tatty but this was well recorded by your representative who was also very helpful and friendly. During the week a couple of warning lights came on and I telephoned and reported them. I was told they had noted my call but to ignore the lights. They didn't affect anything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by TREVOR - 31 May 2022
" If not for the issue with the deposit the experience would have been very good. "
" Good efficient service, reliable car. My only complaint is that I was charged a deposit of €806 on my credit card. On returning the vehicle I was informed that I would have to wait for up to 14 days for the refund. This is not acceptable when electronic transfers are made immediately. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by WILLIAM - 30 May 2022
" Only two issues. 1. Petrol gauge failed to register the first two top ups with fuel, on the third addition it jumped from nearly half to nearly full. (Agreement was to leave it as full as I got It - half full.) 2. Even though I was returned my full deposit, my bank charged me a foreign currency transaction fee. Neither was Global's fault so no issue with the company. "
" Excellent car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 28 May 2022
" Easy booking experience. Good price. Clean car. Efficient service at pick up and drop off. Only issue is that excess is taken as a 'deposit' and refunded within 2 weeks rather then being held on your credit card. "
" Everything very good but for one issue. The excess of £600 or so was taken from my credit card as a deposit and will take up to 14 days to return. This is very different from the excess being 'held' against my credit card as I had understood would be the case. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by AMY - 26 May 2022
" X "
" Still waiting for deposit of second driver and drop off refund "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JAMES - 25 May 2022
" We have always found your company and associates to be very professional. The staff at Green Motion were very good but not your customer service staff. "
" They sub contracted to another company, we understood wexwouldnt get the car we asked for (we never have) but in previous rentals we have always had a decent vehicle. The car was a very basic Peugeot 301 , it had seen better days, the staff were very kind and did offervus a Citroën 3 but this was all they had. We are still awaiting our refund of the deposit paid. I did email your company but only got an unsympathetic respone "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by TREVOR - 25 May 2022
" So easy close to terminal and absolutely no hassle or hard sell. Excellent "
" Warm welcome and great service. Both on pick up and return. Well done guys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CATHERINE - 23 May 2022
" Glad I didn't get ant scrapes on the car or I would have been worried about missing my plane "
" I thought the staff at Green motion were a little abrupt and could have been a bit more reassuring about the 994 euros being taken out. It did seem that there was a bit of disconnect with auto Europe and the fact I had paid the waiver to cover any damage. They made me feel that if there was damage dealing with them was a separate matter Their approach was very matter of fact not very reassuring "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by SHELDON - 18 May 2022
" AutoEurope is brilliant - we will only use this company "
" This company will not record existing damage on the inspection sheet. They keep saying take your own photos. When returning the car, which never left out sight throughout the rental period, they pointed out an existing dent and kept stroking it. What does that tell you about their company. Reluctantly, they accepted that it was there before the rental. We have rented from them many times and they always do the same each time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by MARTYN - 22 April 2022
" The worst customer service I have ever experienced! I had to contact green motion myself to rectify a small issue. I will never use auto Europe again and have informed my friends and family of the apualing service provided by your company "
" Good company "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by TSZ YIN - 22 April 2022
" I hired the Clio for 5 days driving around in Kefalonia, it was very good driving experience. Don't miss out the awesome sunset. "
" In uk, I don't have to use credit card to pay deposit to hire a car. I paid about 60 euros extra due to this. The location of the shop was further than I expected, if more instruction given before hand would be better. However, I am very happy with the condition of the car and overall price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KERRY - 01 November 2021
" Booking online was easy and very straight forward. "
" Victoria was really helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 30 October 2021
" Well situated close to airport. Car was clean and tidy and great value for the 2 weeks we had it. "
" Nice little car, good condition , nice and clean. Convenient location to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KEVIN - 12 October 2021
" They claim that I should have had my credit card PIN number and that the forced cancellation was my fault and that they will not be refunding payment - watch this space! "
" Unhelpful counter staff, would not allow me to have a car unless I provide a PIN number for credit card, had forgotten my PIN number and would not allow me sufficient time to retrieve it. Informed me that they would have to cancel the booking but have still charged me!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by MICHAEL - 10 October 2021
" Happy to use again "
" All worked very efficiently and smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEPHEN - 07 October 2021
" Excellent service, will definately use them again "
" Friendly, efficient staff. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CHARLES - 03 October 2021
" very good "
" They gave a free upgrade.Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by UGO - 29 September 2021
" Auto Europe I have no issue with, always pleased with service and cost of renting. "
" Was charged £372 for two tiny scratches. The car was full of scratches, so no attempt to repair previous scratches , which tells me it's a money making scam. Have used Auto Europe a lot when traveling to Italy&Croatia never had this nonsense. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by DAVID - 28 September 2021
" Loved the free upgrade to a worn out car Elias was truly wonderful, so much charm communication spot on He even offered me a good discount for next year , which will be my third "
" Top of the hill Apart from the climb "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by JOHN - 24 September 2021
" The car was not a good advert for Alamo "
" The car had so any dents and scratches that I had to take photos to record them all. The car had only done 55000 kms the condition inside the car was fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by JONATHAN - 24 September 2021
" As above "
" The staff dealing with check in/out were good. The car however was in very poor condition - is was old, 80K+ on the clock/ parts of the interior door fixings were loose as was the internal rear view mirror and the brakes were spongy - frankly the car was far too old to be used as a hire car. I have hired cars in Kefalonia for 20 years and this was the worst car by far . "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by NEIL - 20 September 2021
" I have used you in the past but never green motion would not use them again much prefer Alamo or Enterprise "
" The car we were given must of been at least 12 years old "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by PAUL - 13 September 2021
" Super easy "
" No issues with the vehicle. was in great condition and drove well. Seemed like there was a real endeavour to find a scratch on the car when returned. EUR250 for a minor chip/scratch is just a money grab IMO. No issues with our return as the car was returned in perfect condition, but renter beware. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GERAINT - 11 September 2021
" Auto Europe provided quotes for various companies and leaves the choice to you as to which one to take. "
" I always use Enterprise, they are not the cheapest but they are professional and treat you as a customer not a cash cow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GERASSIMOS - 01 September 2021
" a negative one "
" We paid for the car in full before hand (£744+). When we arrived, Greenmotion said that they can't use a debit card but only a credit card as a warranty and as a result the make us pay an extra 168 euros because we were using a credit card! They were very unhelpful and rude. They kept us there unnecessarily waiting for the car for over an hour. We will not going back. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by JUNE - 23 August 2021
" Not at all impressed. I felt that I was told untruths about the car and when it would be available. "
" I was supposed to pick up my car from Kefalonia airport at 11.30 a.m. There was no car available for me for my journey to the north of the island. I was asked to wait 3 to 4 hours which I was not prepared to do. I was driven to my location and promised the car would be delivered to me at around 15.00 hrs to 16.00 hrs. It arrived at 18.30! A full day wasted of my holiday hanging around waiting for the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by EMANUELE - 21 August 2021
" Used auto Europe lots of time and always happy "
" Easy pick-up, very close to the airport (2 min walk), good car and fast drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SHAZMAH - 21 August 2021
" AutoEurope were fine but maybe they should vet their suppliers better as Car Whiz are awful. "
" We were left stranded at the airport for 2 hours. No-one arrived to pick us up and take us to the car rental center as agreed. We had to make several calls to try and get their attention but they just ignored us until finally someone agreed to come and pick us up. They were then very unapologetic about this. Awful awful avoid like the plague. Plus they're not even that cheap!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by CRAIG - 11 August 2021
" I would warn anyone that some of your partners have 'fast' practices to introduce ways to charge or 'fine' you. "
" Our flight arrival changed and although Green Motion had the flight number they charged me €25 for arriving late. Not entirely sure how this is my problem. I was late checking in to my Villa...they didn't charge me. Why do car hire companies feel this is a justified cost? Spent the rest of the holiday wondering what they would do on return of the vehicle to justify keeping some of my excess deposit. Not a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by ANASTASSI - 29 July 2021
" Overall, very satisfied "
" Efficient service, nice little car, economical on fuel, helpful, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEPHEN - 25 June 2021
" I expect what I book, not something with hidden clauses. The issue of going to another island, within the same country, with the car is ridiculous and is just a money stealing policy. Its like charging someone extra to take a car to to Isle of Wight. The ferry journey cost €13. The car rental took €62. Simple theft. "
" The franchise operating this were very inflexible. The family in front had problems with their booking, and the people behind also had problems. They also charged me €62 to take the car on a ferry to the next Island on some lame excuse. This is the Ryan Air of car hire. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by NEIL - 30 October 2020
" Totally satisfied "
" 1st class as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by TATIANE - 14 October 2020
" A very frustrating experience. We were unable to rent the car due to a cyclone which happened on the Island of Kefalonia on 17 - 19/09/2020 so our flights from Athens to Kefalonia were cancelled twice. When we called them and spoke to them, they were not flexible at all and said that our booking had been cancelled. We called both Green Motion and AutoEurope on 17/09 a few hours before we were supposed to pick up the car to explain that our flight had been cancelled and that we would not be able to pick it up, but they said we would have to pay again for another reservation. Even when we explained that this would be a case of Force Majeure, and according to your terms and conditions, we would need to pay £25 only and get the rest of the money back, we were told we had no right. We have documentation which shows that a cyclone hit the island on that same day and our flight was cancelled, there was no internet on the island and some places on the island had no electricity for days. How is this not a force majeure event? https://www.google.co.uk/amp/s/www.bbc.co.uk/news/amp/world-europe-54219180 https://www.google.co.uk/amp/s/amp.theguardian.com/world/2020/sep/18/greece-lashed-by-rare-hurricane-force-storm https://www.pappaspost.com/entire-villages-in-kefalonia-have-been-devastated-by-storm/ I am very disappointed with the lack of empathy of your company. We did not use the car and you kept our money anyway, even in the case of a natural disaster such as a cyclone. "
" We were unable to rent the car due to a cyclone which happened on the Island of Kefalonia so our flights from Athens were cancelled twice. When we called them and spoke to them, they were not flexible at all and said that our booking had been cancelled. We called both Green Motion and AutoEurope on 17/09 a few hours before we were supposed to pick up the car to explain that our flight had been cancelled and that we would not be able to pick it up, but they said we would have to pay again for another reservation. Even when we explained that this would be a case of Force Majeure, and according to your terms and conditions, we would need to pay £25 only and get the rest of the money back, we were told we had no right. We have documentation which shows that a cyclone hit the island on that same day and our flight was cancelled, there was no internet on the island and some places on the island had no electricity for days. How is this not a force majeure event? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by DAVID - 12 October 2020
" Very good again "
" No-One at desk when i returned the car keys. Had to back out through customs to verify who i was. I understand the member of staff was dealing with another customer, he was friendly and helpful on my return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by PAUL - 07 October 2020
" They went above and beyond when after dropping our car off to go to the airport and we realised we had left our passports back at the villa. Wouldn't even take any extra money for what was our own mistake. Very kind people "
" Easy quick and super friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 07 October 2020
" Whilst I have no problem with your website if a vehicle is advertised as being provided by National it should be clear to the hirer that it will actually be provided potentially by another provider acting as an agent , in this case Enterprise The whole experience spoilt the first two days of my holiday messing around trying to sort it out. That way review research can be done prior to booking. "
" Having booked through National due to their positive feedback I was somewhat dismayed to find on arrival at Kefalonia that the car was provided by Enterprise. The vehicle that was initially provided was not cleaned externally due to the staff being very busy because of a recent hurricane on the island. Whilst I fully understood and accepted this I was assured that the inside of the car had been Covid cleaned but on inspection found mountains of sand in all surfaces with a 1.5 litre bottle of water rolling around behind the drivers seat. Clearly the car had not been internally cleaned even though there was a printed form hanging from the mirror assuring me it had been. The hurricane caused issues on the island which I accept but in this world of Covid there can be no excuse for handing a vehicle over not cleaned. If Covid was present it could have gone on to infect many more people. The replacement vehicle that was provided was not much better with junk in the glovebox. It had only a quarter of a tank of fuel when the contract says full to full. The central locking in the car did not work meaning it had to be unlocked manually with the key , engine started before all the other doors could be unlocked electronically. The car was old and clearly heavily worn with plenty of damage. The following day the vehicle wouldn't start as the battery was dead through no fault of my own( lights were set to auto) breakdown services had to be called and the vehicle was returned to the hire office. Countless excuses were given about the previous weather issues causing problems and we were made to feel like we were being difficult. Eventually after 3/4 he wait a newer vehicle was provided which I went in to use without further issue. However I had fuelled the previous car before returning it due to the faults and asked if I could bring the next one back with a quarter of a tank given I had provided the company with free fuel in the faulty vehicle. You would think I had asked for the world and a senior manager had to be contacted on the phone to authorise what should have been a simple "yes no problem" So on the whole a bad experience with enterprise when I expected to be dealing with national. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by AMY - 02 October 2020
" ?? See above. "
" Expecting vehicle to be within confines of air port we found it hard work lugging suitcases up the hill. Had to phone England to find where to pick up car from. Once found, staff efficient and car produced. Car had had a rough life i think although was perfectly adequate for our needs. No problems with the car during our use, drove well, drove straight, braked straight. Overall good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by PHILIP - 01 October 2020
" Good easy pickup with no pressure to purchase additional services. "
" All was easy and efficient. We were very grateful for the lift to the airport on returning the vehicle which was offered without us asking. A nice touch. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by BEN - 01 October 2020
" Website easy to use, but if there was specific info about the cars available like ability to connect your phone to the car, it would have made the choosing experience even better "
" Very friendly service at the Kefalonia Airport desk and knowledgable about the car's condition. The car was fantastic, very fuel efficient and I was able to connect my phone to the car's sound system with my own aux cable. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BRIDGET - 30 September 2020
" Ok except for above. "
" Map to find the place at the airport would have been useful. We were told 3/4 tank of fuel in car...it should have been full. Fuel gauge not working. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by ANTHONY - 29 September 2020
" I'll definitely be using this service again and was impressed with Avis "
" A super efficient and easy online booking process which was matched by the team who managed the collection/drop off. Hassle-free and a great option to give a fixed price to refuel at drop off if you didn't have time to do so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SADIA - 29 September 2020
" Reps were lovely to deal with! "
" Best experience smooth and seamless process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CLIVE - 28 September 2020
" Quick service and response to emails. Website is easy to use. "
" The vehicle and car seats were not as clean as we would expect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by JOHN - 26 September 2020
" no problems in and out the same when returning the car "
" Very easy to collect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by CHRISTOPHER - 25 September 2020
" Overall a very satisfactory experience at a difficlt time and again thank you to Stacy. "
" My only disappointment with Green Motion in Kefalonia was that having booked a VW Up with air con (or similar) we were actually allocated an older (100,000km) Fiat Panda without air con. That said the price at £200 for 14 days was very cheap & the car was fine & reliable if a little bit worn. On the plus side we needed to extend the hire by one day due to an unforeseen flight delay & the cost was only an extra 20Euro. Many thanks to a very helpful Stacy for arranging this while working from home due to the Cyclone Note: As the voucher states hires of 14 days require the 800 Euro Excess to be charged to your credit card (not just blocked) but the refund did come through within the two days quotes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by GARY - 24 September 2020
" Don't understand why you need €806 deposit and take so long to return this money! "
" Not received my deposit back yet! Very disappointed by the slow refund by your company! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by DEBRA - 23 September 2020
" Website was easy to use but I'm not sure that some car hire firms are following basic safety with the vehicles - that is my experience with the rental firm . "
" Twice over 3 years ( 2 visits) we have used global and both times we have been given cars that's have been damaged , the front end of the car we had been given had clearly been in some sort of accident and I didn't feel safe driving it so we hardly used it during our stay there . I feel they are giving people cars that are not safe to drive . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by JANETTE - 23 September 2020
" Excellent experience "
" Very efficient and friendly staff both at collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by WILLIAM - 23 September 2020
" Na "
" Car was very old and not in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by GARY - 22 September 2020
" Have hired last 3 cars through AutoEurope and always been satisfied with service and price. "
" Friendly, courteous reception. Given a higher grade car. Car had a few scrapes but only the usual on a hire car. No problems with vehicle during hire. Speedy return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by GARY - 21 September 2020
" Nice car Hyundai 130 "
" The Lady at counter was extremely efficient and a credit to Hertz!! Would definitely hire from again ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DENNIS - 18 September 2020
" The person info I put online clearly didn't not pass on to the pick up counter, which takes longer for all paper works there, could have had better booking data automation. "
" The car condition was not good "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by HUGH - 18 September 2020
" Very handy location and helpful staff. "
" Vehicle was quite old with many dents and scratches. Also no water in windscreen washer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by ADRIAN - 17 September 2020
" Nice staff, clean operation "
" Was expecting a VW Polo but got a Renault Clio instead. Very clean inside and out, only minimal damage on the car. Enjoyed driving it. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROGER - 16 September 2020
" Rubbish car was given. I was expecting a vehicle to the specification that I booked "
" Car was old and had over 86000 km on the clock. Vehicle was scratched in lots of places and had dents as well. Accelerator pedal was very stiff and made driving the vehicle not very smooth. Interior was very scruffy and old. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by IRINA - 16 September 2020
" No comments "
" The provided car had non-functional 12V charger, so GPS unit couldn't be used. It was discovered on the next day, when the full tank of fuel worth 60 euros was already filled by me. A replacement car with 3/8 tank filled was provided but the price of fuel was not repaid back. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by WILLIAM - 15 September 2020
" Money was taken off my credit card as a security deposit and held for 2 weeks. Due to exchange rate movements, I have lost over £50. Perhaps, a better policy would be to take the money, from the card, at the end of the rental, if required. For the sake of £50 my experience of you is tarnished. "
" Money was taken off my credit card as a security deposit and held for 2 weeks. Due to exchange rate movements, I have lost over £50. Perhaps, a better policy would be to take the money, from the card, at the end of the rental, if required. For the sake of £50 my experience of you is tarnished. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVINA - 14 September 2020
" Always helpful, especially during the pandemic. Good rates. A good company to deal with. We use them regularly. "
" Reliable local people, good to deal with. We use them regularly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by NICHOLAS - 12 September 2020
" Auto Europe ok but let down by local partner Avis in Kefalonia. "
" 1. Confusing on arrival and car collection, Avis tried to sell me extra insurance most of which was covered under the insurance upgrade I purchased. Conditions not clear. 2. Correct size car but very old vehicle, over 66,000k on the clock and tired, stained seats, no central locking, many dents which all had to be logged and agreed before taking the car including photo evidence. 3. Bad smell inside the car which lasted for the two week car hire, unable to use the air conditioning with the windows closed, had to drive with the windows open. 3. Very bad smell inside the car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by JOANNA - 08 September 2020
" Very pleased- good value with good customer service. For the first time ever no one tried to sell me any additional cover etc. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by STEVEN - 07 September 2020
" Had to queue about 30-40mins takes longer as I was not offered a online pre booking. Although the car was no more than 2 years old it had not been treated well and lack of repair ie broken rear light cluster, split wipers. But the tyres were new! "
" First car offerd the clutch was slipping so rejected it, on the second I found window screen wiper rubber was unserviceable and had a broken rear lens. Staff had left by then . "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by MARIANNE - 07 September 2020
" staff were excellent "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by ROBERT - 05 September 2020
" All fine "
" The first car the ride to give us had a constant warning g light on. So we asked for a different car and they changed it without a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PHILIP - 02 September 2020
" See abive "
" I booked a Ford Mondeo or similar. When I arrived with my family and all my luggage I was offered a Mercedes A class having been advised they were in the same class. When I argued that I booked a Mondeo because of the size they told me they had a VW Passat in-stock but I would have to pay the difference because it was 2 classes above. This is scandalous service as I was up against the wall and was forced to pay extra for what is exactly the made size vehicle that I booked and was pushed towards what is a much much smaller vehicle "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JOE - 31 August 2020
" Easy process from start to finish. "
" Very pleasant and efficient service. No complaints at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by WILLIAM - 25 August 2020
" Easy to book and a great car given to us when we got there. No problems with drop off either. "
" Excellent service from Green Motion And would recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEPHEN - 10 August 2020
" Staff were very efficient and friendly. We had purchased extra insurance cover (excess waiver) but when we arrived we were told that the excess was still 800 euros. We therefore had to pay an extra 140 euros to reduce the excess to zero. The car we were given was an old, well worn Fiat Panda. Suspension was not great, there was a screeching on the steering when turning sharply and we had to manually wind the seat belts back up every time we got out. There was no USB port to charge mobile phones. The foot well on the passenger side was constantly wet (I can only assume this was the condensation from the aircon units leaking back into the car). Drop off was done efficiently and quickly. We did not have time to discuss the quality of the rental car as we needed to quickly get to the airport. Despite reducing the excess to zero, a deposit was taken of 150 euros. I am waiting for this to be returned to my credit card. "
" Staff were very efficient and friendly. We had purchased extra insurance cover (excess waiver) but when we arrived we were told that the excess was still 800 euros. We therefore had to pay an extra 140 euros to reduce the excess to zero. The car we were given was an old, well worn Fiat Panda. Suspension was not great, there was a screeching on the steering when turning sharply and we had to manually wind the seat belts back up every time we got out. There was no USB port to charge mobile phones. The foot well on the passenger side was constantly wet (I can only assume this was the condensation from the aircon units leaking back into the car). Drop off was done efficiently and quickly. We did not have time to discuss the quality of the rental car as we needed to quickly get to the airport. Despite reducing the excess to zero, a deposit was taken of 150 euros. I am waiting for this to be returned to my credit card. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by MERVYN - 26 October 2019
" Probably the best car rental experience that I have had . "
" car was enterprise at the same price as budget rentals , staff very pleasant and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MELVYN - 25 October 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SUSAN - 24 October 2019
" I love Auto-Europe. Especially for rentals in the US, where insurance can be quite costly from local companies there. With Auto-Europe it is very easy to book, to change booking, and to cancel. I have used the company many times now and have had only good experiences. "
" Hertz is a bit more expensive than others, but I think more reliable and less likely to charge unexpected things. Also, always close to the airport so no late night fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 23 October 2019
" The experience was very painless and efficient. They helped put luggage into car as well as remove it on the the return of the car, and lots of happy faces on the staff. "
" Could not fault the service so 10/10 for every category. Will definitely use again. What more can I say. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAN - 23 October 2019
" Easy to deal with. "
" Nice car, good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MAREK - 21 October 2019
" I am still waiting to hear from Auto Europe about being ripped off by Interent ok my list trip - 3 months !! "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GRAHAM - 17 October 2019
" Although we got a different car to the car booked, it was similar in size and was immaculate. The only issue was the petrol tank was only half full, not full as it was supposed to be. This was noted and the car was returned with the tank half full. "
" The Green Motion car hire office is approx. 100 metres from the terminal which is not very convenient for vehicle pick up or drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by MICHAEL - 16 October 2019
" Slow queue at check-in why was the only one staff working?Drop off however was excellent "
" Ordered car with gps and it wasn't fitted "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by DAVID - 16 October 2019
" Brilliant! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALEXANDER - 15 October 2019
" Very good car rental experience from Auto Europe and Green Motion. "
" Efficient, friendly staff and a speedy process for pick-up and drop-off. Car was reasonably new and in good condition - a big improvement on their last one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BRYAN - 14 October 2019
" Marked down on previous sections as Auto Europe would not offer assurances on Abbycars, rather informed me that it was the customers choice!! Initial concern unfounded, see comment in 3 above, would have been nice to have had assurance's before our holiday. "
" Even with the additional insurance Abbycar was really competitive in price. Initially I thought this price would be reflected in the service and hire arrangements with them but surprisingly this was not the case. A really good car hire firm in Kefalonia. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 14 October 2019
" Found it to be cheaper booking with Enterprise than at the local companies. "
" Really quick pick up and drop off. Nearly new car, very clean and tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CHRISTOPHER - 12 October 2019
" Same comment as above. "
" Very efficient and helpful. Didn't try to sell me an upgrade or extra insurance. Very refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DREW - 08 October 2019
" Experience was fine "
" There were a few fairly visible scrapes on the car but overall service was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by MATTHEW - 08 October 2019
" All good. "
" All good. Pickup and drop off were easy, the car was in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by WILLIAM - 05 October 2019
" Didn't know the Airport, so found it a bit difficult to find Abby Cars. Had to phone Auto Europe re the additional insurance as it wasn't listed on the paperwork & the Abby Cars Agent didn't understand what I was talking about. This was resolved, but what you are covered for needs to be made clearer on the booking documents I was a bit worried about the amount of scratches and dents on the car and carefully listed everything. Ironically I the rear office bumper on a metal fence and I pointed this out to the Agent when I returned the car and she chose not to ask for any payment for the repair, even though I had insurance. So, that evened things out and saved me time and effort! "
" Car had quite a few scratches and dents! However, even though I had slightly scratched the car on the offside rear bumper, they acknowledged this but didn't ask for any re-dress. So this evened things out! I was willing to accept & pay for this damage, as I had taken out the additional £40 insurance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by IAN - 04 October 2019
" Excellent site, informative with good search choices. Willuse again. "
" Desk staff a little cold, but nevertheless efficient. Didn't hassle for extras Hand over staff very friendly, polite, helpful and efficient.....a big plus! Have already recommended to others. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by JOHN - 02 October 2019
" Very good service, easy to pick up and drop off, thanks! "
" Very good service, easy to pick up and drop off, thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 02 October 2019
" Vehicle was old with ageing gearbox and radio did not work. Probably reflected in the price "
" Staff all very helpful friendly and quick. Spoke good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by MICHAEL - 02 October 2019
" Problem free apart from the confusion over petrol charge. "
" There was some confusion regarding the "full to full" tank provision. We were given to understand on collection that, having been charges 71 Euros we should use as much petrol as we could and return the car as near empty. This point was, however, clarified by yourselves through e-mail and on return (with full tank) the staff noted that the tank was full and confirmed we would be refunded what we had been charged. We are awaiting confirmation that that has happened. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by WILLIAM - 30 September 2019
" As above entirely efficient booking throughout. "
" Quick booking and efficient check in at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEVEN - 30 September 2019
" Prompt and efficient service. "
" Very helpful staff. Professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALEXANDER - 29 September 2019
" Good company to deal with but the car was poor. "
" Very friendly, helpful, efficient staff. The car was old, high mileage and very tatty. Electric window sometimes didn't work and central locking sometimes didn't work. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by NICHOLAS - 29 September 2019
" Booking was very easy. I liked the reassurance of the Excess Guarantee. It all seemed easy to understand. The booking worked well, information supplied was good and we had no reason to contact AutoEurope directly. "
" The car was quite basic and had a lot of kms on the clock, some scratches but that was fine because it got us around quite nicely for 2 weeks and their rates were lower. They were a bit abrupt with us on collection but when someone ran into the back of me and damaged the bumper they were absolutely excellent in dealing with it, went to the depot, they filled in insurance forms, reassured it wasn't my fault and the insurance would sort it out, excellent Drop off was very polite, friendly and efficient and they sent us on our way with no extra worries. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JOHN - 28 September 2019
" All very easy and straightforward "
" Very efficient and polite "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEVEN - 27 September 2019
" all very good "
" all very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SIMON - 26 September 2019
" Quick hand over at the airport and at the end of the holiday. "
" It was a good car, Quick hand over at the beginning and at the end of our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by PHILIP - 24 September 2019
" By far the best experience of all car rental firms I've ever used and I've used a lot as ex aircrew. Thank you "
" By far the best experience of all car rental firms I've ever used and I've used a lot as ex aircrew. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SIDNEY - 24 September 2019
" As above "
" Excellent service. Car a little tired looking but performed well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by LOUISE - 23 September 2019
" Would not use again "
" Awful. Unable to pick up the car and the refund process is unclear and difficult. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by BRUCE - 23 September 2019
" I have used Green Motion twice already this year without any problems and in fact found there service very good. Maybe this was a one off !!!!! "
" Ordered COMPACT car, which was not available at collection date and time. Given a ECONOMY car, too small for 4 adults. It was changed the next day to an Astra, service required light on, driving light bulb warning light on, fuel gauge did not work, lots of dents and scratches. Door lock fob broken. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by PETER - 22 September 2019
" Overall the booking, paperwork at kefalonia airport and drop off were very easy, it was just the problem with management system message on dashboard which we now believe could have been that the car needed the brake pads or something simple replaced. "
" When I collected the car (a diesel Peugeot 208) the warning light for the brakes came on and said to takes vehicle for repair. The man who was handing the car over said he had no other car to offer us (it was 9.45pm) so it was either take the car and bring it back another day or make our own arrangements to get to hotel. We took the car, the warning message came on several times during the hire period but we just did as the man did and pressed X to get rid of message! We informed the agent when we returned the car who said he would look in to it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by NEIL - 22 September 2019
" Could not of been better "
" 1st class service everything sorted very quickly and professionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SAMUEL - 21 September 2019
" Concerned that despite ordering an automatic and paying more for this, a manual was reserved by thrifty. "
" Despite requesting an automatic as my licence does not allow me to drive a manual, none was available on arrival, instead a manual was offered. Thankfully, one member of staff understood my concerns about not being insured if driving a manual vehicle and was able to arrange an automatic. However, there was quite a delay in this becoming available. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 21 September 2019
" Great "
" Helpful lady at desk with minimal fuss and was on my way very quickly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by DAVID - 20 September 2019
" Good value. "
" Very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by WILLIAM - 20 September 2019
" Very bad deal. No car coz of. Ah drop chaos at Gatwick so we were denied boarding. Shocking treatment from Auto Europe and Thrifty I have emailed my complaint but so far no reply. WHERE IS THE CUSTOMER SERVICE??? "
" We were a day late due to severe problems at Gatwick on 3rd sept. How could we give 48 hours notice. We did not receive a car from Thrifty. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by JOHN - 18 September 2019
" Very good service both at counter and collecting and dropping off car .AC worked but not as efficient as with previous vehicles. "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by DAVID - 17 September 2019
" No complaints at all "
" Very easy pick up and drop off. Great car aswell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GRANVILLE - 17 September 2019
" The car was not very good "
" service was good but the condition of the car was not very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by IAN - 17 September 2019
" Same as above. Car was awful. Brakes grated and screamed. Boot lid wouldn't stay open. Car was very underpowered. Staff found damage to the car on its return which we know we did not do. Definitely would not recommend Green Motion. "
" Car was awful. Brakes grated and screamed. Boot lid wouldn't stay open. Car was very underpowered. Staff found damage to the car on its return which we know we did not do. Definitely would not recommend Green Motion. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by HEATHER - 16 September 2019
" Otherwise the car was great, did what we needed it to "
" The staff on the desk were very positive and friendly, unlike some of the others I heard at the airport! They are a credit to you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by COSTAS - 14 September 2019
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by MARK - 14 September 2019
" Service ok but worst car I've ever had,,,,,,,,I'm 55 "
" Car was in poor condition, worn tyres, minor superficial damage all over (not all made clear on their records), wiper blade hanging off, slow puncture left rear, filthy seats "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by LYNN SMITH - 12 September 2019
" Overall, staff efficient and helpful. Car did what was expected and cost competitive. "
" My experience was a positive one. The car was ready for me on arrival and the time taken to go through paperwork was minima with a thorough inspection with me of the minor damage to exterior which was documented. Car was suitable for my needs and as described on the web site. Returning was no problem either with another most thorough inspection of the exterior damage with me observing. Definitely would consider using the company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 11 September 2019
" Good booking latform "
" I read some pretty scathing reviews about Abby car but they were really efficient. The car was new and in good condition. The staff were fast and efficient and we had no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NEIL - 11 September 2019
" Happy with the experience and I'll be even more satisfied when the 77 Euros are credited back to my credit card, as I filled up the car with fuel prior to dropping it off at the airport. "
" Pleasant friendly, knowledgeable staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by JOHN - 07 September 2019
" easy booking service and fabulous staff in kefalonia!!! "
" pick up and drop off seamless!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALONSO - 06 September 2019
" Best service I do recommend to everyone. Thanks "
" Really good service. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALASTAIR - 05 September 2019
" I have used Auto-Europe several times and generally found it to be very good. I've subsequently done some research for our next trip and found that there are some local firms that are highly rated but don't feature on the site. That would be my only complaint. "
" Very poor indeed. An hour's wait upon arrival, which we were told was our fault because we were on time! The car we were given was smaller than we requested, and we were told we could have the car we wanted if we waited longer - but without any idea of when. When I pointed out it was smaller, the girl on the desk shrugged and said "I know". The car's air-con barely worked (not ideal in 41.5degC temperatures) and the brakes vibrated appallingly. I mentioned this upon return and got another shrug. Finally, the fuelling was a scam. I booked fill-to-fill, but when I got there I had to pay €77 for a tank of fuel (in a Corsa!) and was told to bring it back empty. When I returned it with half a tank, I asked whether I would get a refund: "You can go and refill it and you'll get the money back" she said – but by that point we had to rush to get our flight. I hire a lot of cars and am generally very satisfied, but this was poor. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by SARAH - 05 September 2019
" Worst service ever received. "
" Totally upset with the level of service received throughout the process and ended up without a car! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by CHARLES - 03 September 2019
" Happy to go through my disappointment in detail, please get in touch. "
" I have now received the excess protection refund from Auto Europe so I can now explain about my experience with Green Motion. The vehicle was returned with a small paint mark on the rear door which t-cut or car polish would have removed, there was no dent. There were a couple of small paint chips to the plastic rear bumper which looked like stone chips. These would need attention if the vehicle were to be returned to perfect condition. Green Motion filed in a damage report and succeeded in receiving £521.74 from me (Auto Europe). I could not contend the damage report as I needed to catch my flight. The build-up of costs on the damage report is at best exaggerated and at worst fraud. I would urge you to review your choice of Green Motion as a car hire partner. You deserve better and so do customers. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOHN - 03 September 2019
" Very happy with whole experience. Spoke to Auto Europe staff beforehand to clarify insurance details and found them very clear and helpful. Thankyou "
" Vehicle was ready and waiting for us. No wait for service at collection or drop off. Staff efficient and helpful, administration straightforward and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STUART - 01 September 2019
" Would probably use a local Greek form in future. "
" The car was described as a Ford Fiesta, but first car received was a Fiat Panda in extremely poor condition. Upon picking it up and driving to our villa it became clear it was unroadworthy with dangerous tyres and a steering problem - when steering wheel turned there was a metallic grinding noise. Upon returning the car the next day, the staff were helpful and made every effort to sorce a new car, although this did take all day. Our second car was still not of a Fiesta standard but was road worthy, albeit the back seat was loose and the car was of a poor condition, but appeared safe. Their roadside assistance worked well when we suffered a puncture. Overall, staff were great but wouldn't use them again on account of quality of vehicles. We understand it said Fiesta, or similar but we feel a Fiesta is a larger car than the Panda or Micra we received and that a Fiesta is a generally better quality car. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by BRYAN - 30 August 2019
" Easy. "
" Good quality car.Excellent service.Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KRIKOR - 28 August 2019
" It's efficient. "
" I received a lower class vehicle and the car was also damaged. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ANTHONY - 26 August 2019
" Good experience. Very helpful and friendly staff. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by JO - 24 August 2019
" I'd like someone to refund my deposit as so far I have spent nearly 500 pounds on 4 day car rental!! "
" They took £345 from me as a deposit which I wasn't aware of and I've been home now for 4 days and no word of a refund.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GEORGE - 22 August 2019
" As above "
" They didn't have the size of car we had booked and instead gave us a smaller car. In compensation they gave us a 2nd driver free. The staff were helpful and kind and it turned out the smaller car was better for the local roads. But I wasn't sure the cost of the 2nd driver was equivalent to the cost of the larger car. But whatever.... we had a good time and the car we got turned out to be perfect for our needs. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by JOHN - 20 August 2019
" The pickup was very good and quick, the lady behind the counter was excellent. The only issue was dropping off, the chap was polite enough but I do not see why I have to pay 175 euros for a small scratch you cannot see unless you bend down and look under the car and that I did not do. He said they had not seen this scratch before, I did not see the scratch when I picked it up but then I was expecting to look that far down under the car. Because I had a flight to catch I had to sign the paperwork. I was going to file a complaint but not had time and then your email popped in my inbox. Is there any way the cost can be rescinded or reduced? 175 euros is far too much. Regards, John. "
" When brought the car back there was a scratch under the side of the car, I do not remember doing the damage and it wasn't picked up before. I was forced to sign paper work to pay for the damage which was 175 euros. I was ery upset that the cost was so much for a small scratch that I do not remember making "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by BARRY - 19 August 2019
" Very easy and efficient. "
" Very friendly staff and very easy to pick up and drop off car. All scratches and dent clearly pointed out and recorded at pickup. A hassle free hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANASTASSI - 12 August 2019
" As I've said above. High cost, no discount, no refunds. "
" I had to cut short my car hire as my son had to receive urgent medical attention in the UK. I should have received a refund of the time lost, considering the high cost of the hire. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 03 August 2019
" Excellent service thank you "
" Excellent service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 02 August 2019
" . "
" Happy with the service and the vehicle, only complaint was the booking was made with a "full to full" tank of fuel, however when we collected the vehicle the tank was not full and we ended up giving it back with a lot more fuel in it than we we collected it! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by CHRISTOPHER - 30 July 2019
" Very disappointing. "
" The car was a disgrace! It had done 90,000km and was in appalling condition. It barely made it up a hill with all 6 of us in it. Bits were falling off it. To make matters worse, we saw lots of brand new cars of the same make and model on the island (even our neighbours had one), so we knew we were getting ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by JANETTE - 24 July 2019
" xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "
" As always lovely friendly staff - That's Greece for you :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by GRAHAM - 22 July 2019
" ok "
" Very polite and professional and fast. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by HARRY - 19 July 2019
" One can book in total confidence "
" Very efficient and organised. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by BARRY - 18 July 2019
" In all, it was a good experience and the car performed well. "
" The pre-booked vehicle was not available and we were given a similar replacement. This is a regular occurance and is a little disappointing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SALLY - 17 July 2019
" All ran very smoothly thank you "
" All ran very smoothly. Helpful staff. Thank you "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by ROBERT - 16 July 2019
" The voucher said open all day Monday to Sunday. This is not correct, Green Motion will close at 10pm. "
" Our flight was delayed by 10 hours we phoned Green Motion to ask for a late collection. They said OK for 25 euros. When we arrived they were closed all the other companies were open. They then cancelled our car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ANTHONY - 12 July 2019
" The staff whilst efficient were obviously used to being told that the standard of the vehicles left a lot to be desired. They were by and large defensive to any customer comment. On reflection, I should have turned the vehicle down and gone elsewhere. "
" The vehicle in question was a 100,000 km Micra which was not as expected. The interior was in a worn state of course plus interior trim kept falling off when being used, plus, I did not notice that the roof aerial was missing, meaning the radio was rendered useless. Lastly the suspension was not as it should be. I understand that the price was "slightly" less than other vendors ,but, this was was not so taking into consideration the above notes. You should not represent this company, although the literature has "Avis" in it's content. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by GILLIAN - 10 July 2019
" As above. "
" Fine but waiting on a bank statement to be sure no extras charged. Petrol full to empty return very unsatisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by DAVID - 09 July 2019
" Really difficult time with Enterprise in Kefalonia. Took ages at the desk and even longer to get the car. Eventually got third choice. "
" Arrived to find no car available. Left sitting in hot sun for over 30 minutes. Hopeless. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by LORNA - 08 July 2019
" All went very smothley "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LESLEY - 03 July 2019
" Pick up and drop off very good. Car not quite so good "
" Car was in quite poor ondition. Passenger sun visor missing, lotsnof pain flaking all over, a few digs and a persistent squeak. However we went for the cheapest price on a comparison site so guess you get what you pay for. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by JULIET - 03 July 2019
" Denied rental car due to country's drivers license which was not clear on signing up. I was promised a refund - 1 week later still not processed. Please process refund ASAP "
" Denied rental car due to country's drivers license which was not clear on signing up. I was promised a refund - 1 week later still not processed. Please process refund ASAP. Green motion very unfriendly re collection time etc before drivers license denied. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by HAMISH - 03 July 2019
" Easy process from start to finish -- really good. "
" An efficient and courteous service -- really good thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by PHILLIP - 02 July 2019
" Just great...... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ENOCH - 01 July 2019
" i was pleased with the service of the staff, the car was excellent clean and very good to drive. I had the car for two weeks and it was a pleasure to drive better than some other cars i have had before. "
" very satisfied with the service i received "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by FRANCIS - 01 July 2019
" Overall excellent both the booking process and the car rental company "
" Very efficient service. Excellent collection and drop off. New car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by AGATA ADRIANA - 30 June 2019
" I had to cancel due to your card policy and you had charged me a ridiculous cancellation fee. "
" Will never book again due to your card policy, terrible service. Will never recommend your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ALEXANDER - 29 June 2019
" No hesitation in recommending this company. In my opinion, the best on the island. "
" First class staff. Very friendly and efficient, Brand new car, still had some of the manufacturers wrapping. Probably the best local care hire company that I have used over the last 21 years in Kefalonia. Special mention to Melina - so helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by TERENCE - 29 June 2019
" ?? "
" Vehicle drove well but was well used. The interior was untidy, seats were stained and overall the interior was looking tired. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by RAYMOND - 23 June 2019
" As 3 above. Expected a nicer car for the price we paid. "
" The picture of the car when we booked was misleading. The picture showed a vw up, but small print was "or similar". In this case similar was a nissan that had external dents, flaking paint, internal worn/damaged trim. Really expected a car in a lot better condition than this, so will think twice about using this supplier on future holidays. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by PETER - 23 June 2019
" Very easy and smooth booking experience "
" 1st class service, the car and the staff were excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KEVIN - 23 June 2019
" Easy to book with and they do offer comparisons of what is available , which is helpful "
" part of Hertz in Greece which we weren't told about ... no actual desk at the airport which was originally quite confusing, No personnel at all available on return of the car ,either at the check in desk or the car drop off, thus spent 20 minutes chasing around in the heat trying to find someone "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by IAN - 22 June 2019
" No issues except for a slow collection process "
" Probably not the most economical, but mo problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IOANNIS - 20 June 2019
" Awful experience with auto europe, you need to inform your customers better and not let them book with a debit card when a credit card is required, thanks. "
" I couldnt even pick up my car as auto europe didnt inform me about the credit card requirement so i paid without getting any car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by TAMSEEL - 19 June 2019
" The information was clear and easy to understand when booking. The extras were not too much additional. I rang Auto Europe to confirm some queries around the additional insurance purchased. The representative was very thorough and helpful. "
" The Green Motion office was just outside the airport terminal and easy to locate. The counter staff were very friendly and helpful. No hard sell for any upgrades. Very efficient check out and check back in experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by MARTIN - 19 June 2019
" Unhappy. "
" Arrived at the pick up time to be told that the car hadn't been returned and we would have to wait for it. We waited for over an hour. It wasn't a compact hatchback as requested but a Peugeot 301 a large saloon. A large car. It was taken to be cleaned and we finally got away an hour and a half later. The staff were apologetic but but didn't offer us any thing in the way of refreshment while waiting so I had to walk to a taverna to get drinks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PENELOPE - 18 June 2019
" The car was great but our treatment when we returned the car was terrible. They treated us like criminals. There is, I fear, a scam going on. The insurance brokers need to chase them up. "
" Arrived to pick up car in the dark. Had to examine the car with a torch with a member of staff who whizzed round the car. When we returned the car they made us pay 70 Euros for a tiny chip mark on the lower elevation of the front bumper, which we definitely did not make. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by FRANK - 17 June 2019
" Helpful staff good car "
" Everything as offered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANIJA - 12 June 2019
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by WAGNER A. - 11 June 2019
" THE CUSTOMER SERVICE AT AUTO EUROPE HAD GIVEN ME A WRONG INFORMATION, OVER THE PHONE, ABOUT OTHER PERSON, RATHER THAN MYSELF, TO DROP-OFF THE CAR , I TO DROPPED-OFF THE CAR 4 DAYS EARLIER ON THE 3RD INSTEAD OF THE 7TH. LOST MONEY . LAST TIME FOR AUTO EUROPE. I WON'T RECOMMEND TO ANYONE "
" NOT REALLY WILLING TO HELP EVEN THOUGH HE NOT AT FAULT. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SAMUEL J. - 10 June 2019
" As a price engine tool, seems to be fine by me but, I think you guys needed to how make sure your business partners keep their fleet, at least up to date and with no more 3 or 4 years old vehicles that keep pace with the current technologies like, USB port must have as a simple feature and example. "
" My experience with Green Motion in the UK has always been fine, in fact, last time I've got a brand-new car, well done on them. However, I definitely wouldn't mind even if the vehicle was a couple of years old, not a problem at all but, my experience in Kefalonia, it couldn't be more frustrating and disappointing regarding to the vehicle, a clearly and extremely old shabby conditions car, extensively worn out. Not even the current model in its category, which obviously shows that, it was more than 5 or 6 years old, it even has fogged head light and a ridicules more than 83 thousand km driven. No USB and the only 12V port, never worked properly for the entire period. I'll definitely not recommend Green Motion hiring out side of the UK especially, when I could clearly notice that, all its competitors have much, much newer and in better shape apparent condition vehicles. Actually, I gentleman parked in the same place as I, approached me and made a very bad comment about the poorly maintained condition of his vehicle as well, also been hired from Green Motion. I'll definitely make this really frustrating and bad experience, just as public as I possible can in all social medias and Trip Advisor because, I do not wish for anyone to have the same such bad experience as me. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by MICHAEL - 08 June 2019
" car came with warning light on for tyres, which should have been sorted before handing over to me. "
" car came with warning light on for tyres, which should have been sorted before handing over to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JOHN - 08 June 2019
" very simple and quick "
" very easy. No pressure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEPHEN - 04 June 2019
" / "
" car hire via auto europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by RICHARD - 04 June 2019
" Very straight forward booking and incredibly easy collection and return process highly recommended "
" All round great service and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by COLIN - 04 June 2019
" You should not list Green Motion on your site as an option "
" Cars are old and poor condition (probably unroadworthly). Had to return first car after just a few kilometers drive as air con not working, cars had horrible smell inside and flat tyre. The condition of tyre was so poor should never have been sent out on car. Replacement car horn didn't work neither the windscreen washers "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by EMMA - 02 June 2019
" All fine but my husband was a bit wary about not having zero excess "
" All fine, especially as it was the cheaper option - office is a short walk from Kefalonia airport (could have done with better sign posting). Car was pretty basic with quite a few dings on the body work, but hardly surprising considering some of the rough roads & meant we didn't have to be too precious about it. I did ask if I could pay to zero the excess but this wasn't possible so I stuck with the assurance that Auto Europe would repay any excess if required (not that it was) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by SIMON - 01 June 2019
" great "
" extremely thorough vehicle inspection by abbycar on collection which makes a nice change, great little car did the job, and easy hand over on drop off, what more do you want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ADRIAN - 31 May 2019
" We took the additional insurance, which has cost £241 for a week, this does now seem very excessive as my annual insurance is only £400. I would welcome your comments "
" Car was exactly what we ordered, although we did suffer a breakdown. The car was replaced, the lady who dealt with our change over, was excellent and I was extremely grateful that she spoke really good English. Service from pick up to drop off was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 28 May 2019
" Dealt with very pleasant employees at kefalonia airport "
" Seamless process "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CRAIG - 27 May 2019
" Wet good "
" Very friendly and helpful. No waiting time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by COLIN - 24 May 2019
" The experience was ok, I still get confused regarding insurances and excess etc. but that is my fault. "
" Easy collection at airport, slightly disappointed with car but not a problem. Very easy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by PETER - 22 May 2019
" Couldn't have been smoother at pick up and drop off. "
" Friendly, polite service. Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by GEORGE - 18 May 2019
" No problems "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by KEVIN - 17 May 2019
" Flawless pick up and drop off, car was clean and well explained by courteous and helpful staff. Definitely use this company again "
" Excellent flawless pick up and drop off Very helpful and enthusiastic staff, Only constructive comment would be, to have larger signage to identify the Global office/pickup point? (we had to ask at another office for direction) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GRAHAM - 15 May 2019
" Will use again "
" Second time I've used this company, great car great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LYNN - 11 May 2019
" The car enabled us to get about , but it was an old one with lots of miles on the clock "
" The car did what we wanted it for , but it was quite old with lots of miles on the clock "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by CHARLES - 10 May 2019
" Car was new and clean. Pick up and hand back easy, despite temporary arrivals hall. "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PHILIPPA - 10 May 2019
" A Very pleasant and pain free experience. Explained at desk we had taken out extra insurance in Uk so did not get any hard sell. Will definitely be using them again. "
" We were given a great little car and appreciated the automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LES - 01 May 2019
" I've hired a car several times via Auto Europe and so far it's been trouble free on every occasion. "
" The whole experience went very smoothly from vehicle pick up to drop off. The staff were friendly and the car did what it's supposed to do. A small point - the Green Motion office is not in the airport terminal, but a short way up the exit road - about 5mins walk from the arrivals building. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JACK - 30 April 2019
" Very easy. "
" Old car. Squeaky breaks. Many scratches. Smelled of smoke. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by GARY - 23 April 2019
" See above re car, site or Alamo should be more specific about size of car "
" Staff nice but car had far too small a boot, booked a Ford Focus size and got a Suzuki Baleno 1.2 with a tiny book luckily we did not have far to go with our luggage for 4 people. Description of vehicle size when booking was in my opinion misleading "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALEKSEJS - 23 April 2019
" It all started with the fact that at the reception they asked me to freeze a deposit of 860Eur on my credit card, which I can receive back within 14 business days. They said that this is excess money in case something happens and they are not interested in autoeurope insurance as they have their own laws and rules in the company. I asked if I could pay extra and get full insurance. What was taken from me was an additional 56Eur and excess decreased by 200Eur. I ordered the car VW Up! (this car has been produced since 2012) but instead received an old Fiat Panda around 2005 ... In this car, it smelled all the time and even airing did not help ... My advice is to avoid this company .. Save your nerves and money! "
" It all started with the fact that at the reception they asked me to freeze a deposit of 860Eur on my credit card, which I can receive back within 14 business days. They said that this is excess money in case something happens and they are not interested in autoeurope insurance as they have their own laws and rules in the company. I asked if I could pay extra and get full insurance. What was taken from me was an additional 56Eur and excess decreased by 200Eur. I ordered the car VW Up! (this car has been produced since 2012) but instead received an old Fiat Panda around 2005 ... In this car, it smelled all the time and even airing did not help ... My advice is to avoid this company .. Save your nerves and money! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by CHRISTOPHER - 13 April 2019
" Good value. "
" Fantastic service. Arrived late. Paperwork all ready. Staff wonderful. Car was spot on, low kms and perfect condition. No hard sell on upgrades for excess etc. Actually no sell at all! Even pointed out we should drop car off later than originally planned as flight had changed. Drop off perfect. No issues at all. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALEXANDER - 14 January 2019
" Definitely one of my better car rental experiences. Well done to the lady at Alamo. ( And Auto Europe ). "
" Very helpful lady at the Alamo desk. Efficient, prompt and friendly. Could not ask for better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CHRISTOPHER - 30 October 2018
" as above "
" vehicle was in poor mechanical condition, transmmisioin noise and exhaust fumes entering the vehicle at low speed. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by LEE - 30 October 2018
" Price was reasonable but expected a better vehicle "
" Staff were helpful and efficient. Minibus was not in great condition. Very old and rattly and did not feel particularly safe. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by CLARE - 28 October 2018
" easy and convenient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by DAVID - 18 October 2018
" little or no effective support from autoeurope "
" I had an accident in one of their vehicles. The insurance they provide has so many exclusions, it cannot really be called Collision Damage Insurance at all. How can damage to mechanical parts be excluded? or lights? or bumper? "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ANTHONY - 17 October 2018
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by JEFFREY - 16 October 2018
" This is the second time in 2 months I have been disappointed with your company. "
" Dirty seats. Broken parcel shelf. Car not cleaned , found pair of dirty socks . Not full of fuel , only quarter full. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by KEITH - 16 October 2018
" The worst you can imagine "
" Rude unhelpful, even the holiday said she had many people having problems with them .we are awaiting you to do a repayment to us as we never got a car from them ! Avis were amazing "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by TERESSA - 12 October 2018
" Would use Green Motion again "
" Good overall. Vehicle was much older than one supplied last year & not as easy or pleasant to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by KENNETH - 11 October 2018
" Always best value with good service "
" Easiest car rental experience to date! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by COLIN - 10 October 2018
" Always easy "
" The process was quick and easy - do not like the pushy additonal insurance pitch as I have annual cover - the existing damage check was easy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by WILLIAM - 10 October 2018
" Se comment above. "
" It took nearly an hour to get the car due to queues waiting at the same desk. Not acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PIERS - 08 October 2018
" I would thoroughly recommend AutoEurope but this hire was more disconcerting than usual. "
" We rented the car at Geneva Airport (Swiss side) but to travel to France. We were told to pay extra for breakdown support in France. This is the first company that has required this and I will be careful to use another company next time. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by MICHAEL - 06 October 2018
" Nice little car to drive, good condition. "
" Had to wait a long time whilst another customer sorted out their vehicle (as they had brought the wrong documentation / bank card). Would have been better had there been another person to process the long queue that had formed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by WILLIAM - 03 October 2018
" As above quick, great car and Susan is efficient and friendly "
" Several times with Hertz in Kefalonia, the best experience it could possibly be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by VINCENT - 02 October 2018
" Could have done more to expedite drop off. "
" It was organized chaos at the drop off. Staff couldn't cope with the amount of cars being dropped off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by EMMA - 02 October 2018
" Excellent price for a standard Kefalonia car! "
" Quick and easy to collect and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by MARCUS - 29 September 2018
" Overall it was essential to have a car to travel the beautiful island of Kefalonia,and our car we hired allowed us to do that,but due to the condition of the vehicle,i was very shocked at the condition of it. "
" I am not a person who complains,or has a high expectancy. But i have to say i was dissapointed with the condition with the car. There were knocks and creaks from the steering and exhaust,wiperblades were deteriorated,dirty inside,and poor condition outside,paintwork and dents etc. Air conditioning only worked on high fan speed,the clutch was on its last leg! I appreciate the roads in Kefalonia are poor and cars have a tough time,but i felt the vehicle was far from rental quality. But,All that said,the car did all we needed,and we just made the most of it. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by DAVID - 29 September 2018
" The office is up the hill outside the airport but I leave my family at the airport with the luggage and collect them with the hire car "
" I have always found the staff at green motion very helpful including when we left my wife's walking stick in the car. They had it returned to me even though the car had been taken away for cleaning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAN - 26 September 2018
" car was good "
" good swift pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEPHEN - 26 September 2018
" Do not use Avis "
" Car broke down Replacement was filthy and has been smoked in Will never use Avis again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by SUSANNAH - 25 September 2018
" Dissapointing. "
" Car had not been cleaned properly. It had so many scratches/dents on it. When I returned the car I was an hour late due to missing the ferry. I was charged 25€ for this, which seems completely unfair to me - but was told the system was closed - even though I know that they are open until the last flights arrives. I have a business of on Kefalonia with up to 1600 clients arriving and hiring cars from the aiport, we will not recommend this company. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by MARK - 22 September 2018
" Booking experience with Auto Europe was very good. "
" On picking up the vehicle I was offered the choice between a Nissan Micra (a car I am not familiar with) straight away or waiting for an Opel Corsa (a car I have hired many times before) to be washed and prepared. I chose to wait for the Opel Corsa. The car was fine but had many scrapes and scratches, which the counter lady duly recorded on the paperwork. The car also had a pretty high mileage (55,000 km) but worked fine over the 2 weeks I had it. Handing the car back on my return was very swift. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by THOMAS - 21 September 2018
" Auto Europe, Your customer service and replying to customer issues is appalling. I have just received a reply to my complaint about the provider. You forwarded this to Green Motion which I did not give you authority to. As is was private. I had already send them and cc'ed in my own complaint and request for them to check the car for safety reasons before re renting. It seems you have standard replies without actually reading what the issue is. You take no responsibility, or do anything other than take the commission. Why even send me this form when you haven't dealt with the previous emails properly. Really disappointed. Thomas "
" Couldn't have been more disappointed with their after hire service or lack of service and concern about safety "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by MARTIN - 20 September 2018
" Easy to use and every thing worked as it should !! "
" Very easy straight forward pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 19 September 2018
" Paid for a larger car than we received "
" I paid for a car in a larger class. I paid for a astra or focus sized car and got a Renault Clio. So value for money is poor "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 17 September 2018
" Nice car - easy transaction "
" I was greeted by the two friendliest ladies you could ever wish to meet and they were incredibly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SIMON - 16 September 2018
" I called your company to report the above incident on 14.09.18 abnd the advisor I spoke to was not at all bothered, he stated that he had noted the information I gave him, but I could tell that he hadn't as he didin't ask me any questions about the incident and just wanted to get me off the phone. I have used your company for a number of years as I always thought that you were a reputable company but I will no longer be using you and will tell all my friend NOT TO USE your company either. What a shame you have let your standards slip! I am disgusted with your company that they use such cowboys and that you do not seem to care that they are putting lives at risk using such old crap cars!! "
" We had requested a GPS in advance - they did not have any that were working and tried to fob us off with broken ones. They were extremely rude and didn't care that they could not provide us with the service we requested. The first car they gave us have over 98,000 km on the milegae clock. The car was not fit for purpose, the gear box was faulty as in you could change up gears but not down, at first the refused to swap the car saying that I did not know how to drive a car with gears! this is not the case I have been driving for 30 years plus. They finally agreed to swap the car the next day but were again extremely rude and insulting stating that I did not know how to drive. The car that we got in exchange was slightly better but again had almost 50,000 km on the mileage clock, this car was dented and scratched all over and had ineffective seat belts, but it was at least driveable. They were the rudest nastiest people we have ever dealt with in Greece and are clearly operating a cowboy business as we saw two other customers returning cars to them on the day we collected our car. This company are a disgrace and giving your company a bad name. YOU SHOULD CANCEL THEIT CONTRACT IMMEDIATELY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by WILLIAM - 16 September 2018
" the actual booking was fine. "
" I have already emailed to complain concerning the booking of our car from Kefalonia. Due to arriving late and very stressed I was unable to recall my credit card PIN number. My debit card was used instead,but it was not made clear until the car was returned that this was non refundable. I have consequently paid an extra £270 on top of the original booking despite returning the car in the same state as it was collected. It was also a car with a number of dents etc, and I had the feeling that as we arrived late it was the only car available. I would also contest that a Peugeot is not similar to the Hyundai i30 category that I had booked. All in all the experience has left a very bad taste, and I would not look to recommend Green Motion to anyone. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by DIMITRIS - 15 September 2018
" good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MAUREEN - 15 September 2018
" Good value but need better cars "
" Car was a bit damaged and had a slight issue with first and reverse gears. Also horn did not work. Staff were friendly and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by GRAHAM - 13 September 2018
" Not very positive. We are unlikely to use Greenmotion again. "
" The paperwork said the vehicle office was downtown Lassi which would have been a short walk from the hotel. When we arrived we found the only Greenmotion office was at the airport. We had to ask our Greek holiday rep to phone the office to arrange for the car to be delivered to the hotel. The car was an elderly Fiat Panda that had covered over 76,000 km. The rubber on the windscreen wipers was falling off so the wipers hardly cleaned the screen. If we had had to use the wipers in the rain it would have been very difficult to have seen ahead clearly. The rubber on the rear wiper had also come off. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by DAVID - 12 September 2018
" Good,only grumble car was advertised as in terminal,But was about 200 metres from terminal,not that far but with suitcases in the heat up a bit of a hill. We survived. "
" Overall pleased,car was basic,had a few scratches but seemed in good mechanical shape. Would use again if the price was right. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by BRIAN - 11 September 2018
" 100% spot on "
" It was a very good experience, the car was ready to collect, it was new and very clean, the paperwork was fine, the same at drop off, all in all a 10 out 10 experience, highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOHN - 10 September 2018
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by MARCIN - 09 September 2018
" Nothing to add. Exactly as expected "
" Perfect, no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MATTHEW - 09 September 2018
" Will definitely use Enterprise again. "
" A very easy and smooth process at check in and drop off. Helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 05 September 2018
" Very good "
" No problem it's just that there seems to be an assumption that you have damaged the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 04 September 2018
" Ref the return of deposit as per above. "
" Every thing was ok check was ok and the car was also ok. Only concern was the repayment of my deposit which was placed against my credit card and was told on drop off that this would be repaid in approximately three weeks! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by LOUNES - 30 August 2018
" When I collected the car, the employee actually removed funds from my Credit Card for the excess (more than 800 euros), and did not even apologized for what could have been a very costly mistake for me. Luckily another employee was there to sort it out and refund me. When I then got shown the car I paid for, I was given a very old Fiat Panda with scratches all over it, nearly 100.000 kms, which was pretty noisy when turning the steering wheel. We did not feel particularly safe driving on some of the hilly narrow Kefalonian roads to the point that we reduced our trips to a minimum. Quite a shame when you spend nearly £300 on a rental that advertise a better and newer car than the one we have been given. Whatever class you pay for, you never expect to be given such a low standard car. I am quite happy to provide pictures if you do so require. Worst of all, when I told the employee that I would like a different car, she was pretty aggressive telling me that she did not have any other car, which did not seem true at all. I did not even complain when she accidentally removed money from my card and she never apologized, and she had the cheek to give me attitude when I complained about the standard of car she provided to us. Not the best start of your holiday. Worst experience renting a car ever for us... "
" When I collected the car, the employee actually removed funds from my Credit Card for the excess (more than 800 euros), and did not even apologized for what could have been a very costly mistake for me. Luckily another employee was there to sort it out and refund me. When I then got shown the car I paid for, I was given a very old Fiat Panda with scratches all over it, nearly 100.000 kms, which was pretty noisy when turning the steering wheel. We did not feel particularly safe driving on some of the hilly narrow Kefalonian roads to the point that we reduced our trips to a minimum. Quite a shame when you spend nearly £300 on a rental that advertise a better and newer car than the one we have been given. Whatever class you pay for, you never expect to be given such a low standard car. I am quite happy to provide pictures if you do so require. Worst of all, when I told the employee that I would like a different car, she was pretty aggressive telling me that she did not have any other car, which did not seem true at all. I did not even complain when she accidentally removed money from my card and she never apologized, and she had the cheek to give me attitude when I complained about the standard of car she provided to us. Not the best start of your holiday. Worst experience renting a car ever for us... "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ROBIN - 21 August 2018
" Everything was sorted admin wise. I was expected, all paperwork in order etc and this made for a very hassle-free experience which is, of course, as it should be. Very pleased! "
" Slightly confused about relationship between Thrifty and Hertz and the fact that they appear to be one and the same. This would have helped simply in terms of establishing where the office was in Lassi. Having said this, everything went very smoothly and I'm glad I agreed to the upgrade as it made all the difference. Staff were helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CHRIS - 18 August 2018
" Overall v good. "
" Overall v good and stress free. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JOHN - 18 August 2018
" Good comparison site. Very useful. "
" Friendly staff but I can't understand how a pre-booked vehicle required 30 minutes to organise at the desk. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MARK - 12 August 2018
" Good experience..upgraded from Micra to larger Peugeot. No problems. "
" Pleased with meet and greet service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by HARRY - 26 July 2018
" Excellent service for the last 5 years. Will continue to book in future. "
" One can always book with total confidence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAIN - 25 July 2018
" Seagulls car "
" Worst car I have seen on the road in years "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by TERENCE - 25 July 2018
" Very bad experience using Auto Europe this year in Malaga. We rented a car from Inter rent via Auto Europe - we ended up leaving our pre-paid rental after waiting an hour, with no prospect of actually getting the car we hired. Had to rent direct from Europcar. We wasted £48. No refund. AutoEurope do themselves no favours by continuing to offer inter-rents cars - they have deservedly poor reviews. Auto Europe should stop using poor performing car hire companies. "
" The car was quite marked with scratches when picked up. When returning the vehicle they pointed out a paint mark on the underneath aspect of the drivers wing mirror - I had had no incidents so I know I had not caused the damage. After some debate thy decided not to charge me, but given the state of the car when I picked it up it would have been very inappropriate. I would prefer to rent cars wthout significant body damage in the future. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by PAUL - 23 July 2018
" I have used Auto Europe on a number of occasions and will do so again in the future. "
" Green Motion staff were very good. The car was not as expected. It was a larger car, very old, worn with scuffs and damage to every panel. The air con worked great though. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by IMTIYAZ - 23 July 2018
" See above "
" Excellent quick service. Close to airport, but still slightly difficult to find - perhaps a little map would be helpful. Return tank full, which is the best! Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEVEN - 13 July 2018
" No problems and great service "
" Excellent service car ready on arrival and great location for pick up. Staff checked over car for damage prior to leaving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JANETTE - 11 July 2018
" I don't have time "
" no blah blah blah "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by PAUL - 10 July 2018
" Will use enterprise in future "
" There was no car on arrival which meant a long wait till one was provided by enterprise "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 08 July 2018
" Its not the first time the excess refund has been very slow its nearly a month since the hire and still no refund. please sort this out, or its back to Holiday autos!!! "
" very slow at the counter on pick up. and still no sign of my card deposit refund!!! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MARGARET - 08 July 2018
" Good experience, Prices when booked seemed reasonable "
" Car as requested, and in good condition. Very prompt collection and drop off.. Very convenient location in Terminal Building. I would have liked a map to have been supplied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 07 July 2018
" On line booking process and offer prices were excellent "
" The hire and return process was very quick, friendly and efficient. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MICHAEL - 06 July 2018
" Booking was simple but emailed confirmation was very confusing. Confirmed booking message followed a while later saying "Please note that your car is not yet confirmed. As the vehicle you have selected is considered on request, we need to verify availability with our supplier." No further messages received so didn't know if I had a car booked or not. Lengthy phone call (in a queue) to check booking was actually confirmed. Telephone operative very surly and not at all friendly. "
" No queues at Rental desk inside Airport. Processed quickly and car waiting just outside the Terminal. Guided to car, fuel policy explained and off and away within 15 minutes of arrival. Fairly new vehicle and very clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by FRANK - 04 July 2018
" again - all went well, so no comment "
" No comment - everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JAMES - 03 July 2018
" Very easy to book and use and phone support readily available if needed. "
" Very pleased with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEPHEN - 02 July 2018
" We would happily consider using Auto Europe again, but would definitely not entertain nor recommend Green Motion for the reasons given above. "
" Unfortunately our experience was not good. On collection we found the front counter ladies rude and officious, with the young lady who checked the car refusing to mark down anything but big scratches and shouting at us repeatedly - as a result we took pictures of the vehicle damage to cover ourselves. The vehicle was old and damaged (86000 Ks), but seemed ok. However on 20 Jun, we pulled over to look at a view and as we stopped we heard a strange popping sound. On checking the car the front passenger side wing had dropped. Further investigation showed that the front bumper of the vehicle had obviously been damaged and fixed by fastening it in place with x 2 tie wraps - one of which had obviously snapped - hence the drop (photo's are available). It was obvious that if the remaining one snapped the whole front right bumper would drop and could cause a major accident. We returned the car the next day and after some discussion, a male employee there agreed that it was unsafe. It was changed for another car, but again the same lady was rude and abrupt, the car again was old and damaged (56000 Ks) but met our needs for the rest of the holiday. On drop off, there were no damage problems or issues identified, the car was signed back in and we were told that there would be no charges, but we again found the front counter staff (2 ladies) quite blunt and rude - they perhaps would benefit from attendance at a customer service course. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by ANDREW - 29 June 2018
" As above "
" Staff where unfriendly and rude . Car was an old fiat panda not new Vw up as advertised . Asked for better one - refused stating was group one . "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by EDWARD - 28 June 2018
" Would not except change of credit card so had to pay extra for insurance "
" Mixup with the return date so we got a fine and a charge "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 27 June 2018
" See 3 "
" Paid extra to upgrade to compact car and was given a fiat panda. Not even enough room for luggage. Having said that , the car was in good condition and drove well. Just disappointed having paid more for a bigger car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CHARLES - 27 June 2018
" I did not know auto Europe were going to sub-contract me to another firm when I booked, but it could be that I just did not notice. "
" The car worked, even the windows. The interior was melted in places, had an odour, plastic inserts were falling away from door handles, boot lock, the passenger external door handle had to be manually pushed back down to close the door, the drivers overhead mirror was 25% unsilvered and when you shut a door, it made a clanking noise. Worst car I have every used in 40 years! Staff not interested in hearing my comments on return. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ROOZBEH - 26 June 2018
" Excellent "
" Excellent service throughout. Car booked not available. They provided a smaller car for one night and delivered the booked car to our hotel the following day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by TOM - 26 June 2018
" As stated above, very insatisfied "
" I was not allowed to pick up the car. I understand I made a mistake, I thought my partners credit card would be sufficient, it wasn't. We were offered nothing, no chance to rebook under my partners name, just told no, get a refund from autoeurope. Since then, I have been told by auto Europe there will be no refund, not even of the insurance, or any of the days (it was a 5 day rental, I thought at least we'd be refunded some days and the insurance). From a company that states Customer Service as its main aim I find this ridiculous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by RICHARD - 26 June 2018
" All fine, but had to phone to chase email confirmation "
" Excellent customer service; stayed open late to receive late arrivals at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 25 June 2018
" Very competitive and straightforward booking. "
" A very friendly and efficient Hertz office. One small glitch: the booking was for fuel full to full, but the car was supplied with just 5/8 creating an additional cost (and difficulty in guessing the fuel refill required) of fuel on it's return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAN - 23 June 2018
" OK at booking. "
" Staff surly and initially not very helpful. Attendant seemed disappointed when car returned unmarked - she tried hard to find something. Car had done 85000km and showed it. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by PETER - 21 June 2018
" Out experience of thrifty was entirely positive, although we were given a slightly larger car than we asked for, albeit at the same cost. This was not a problem and we would not hesitate to recommend your company, or return ourselves. "
" As described, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JENNIFER - 21 June 2018
" I have no issues at all with the service Auto Europe provided & would recommend you to friends & relatives. I do however wonder why Enterprise even bother with a damage check list when our rental vehicle was covered with dents & scratches. It would be nice to rent a vehicle in the Greek islands that is in pristine condition as I do in the UK! "
" The vehicle was a little bruised & battered & not as clean as supplied in the UK. Even though it was a Suzuki it was a reliable vehicle & served us well for the ten days we spent in Kefalonia. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by SIMON - 19 June 2018
" Quick and efficient and a lovely car to drive. Many thanks. "
" Quick and efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by GRAHAM - 18 June 2018
" Awful, staff were very unfriendly and didn't get the car I paid for.. "
" I paid extra for a Hyundai i30 and got a Fiat Punto instead. I paid an extra £50 for that car and ended up with a basic one instead, very frustrating. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by LARISA - 16 June 2018
" UNTIL POINTS MADE IN 3 ABOVE ARE ADDRESSED, THE SCORE IS LOW BUT OTHERWISE THE CAR AND THE RETURN AGENT WERE EXCELLENT. "
" TWO COMMENTS. WE ARRIVED AT 930PM (FLIGHT DELAYED BY AN HOUR ON TAKEOFF) TO BE TOLD THERE WAS A SURCHARGE FOR LATE ARRIVAL (I THINK IN THE REGION OF £26 GBP). THUS WE WERE PENALISED FOR NO FAULT OF OURS. SECOND POINT -IT WAS BY THEN DARK (IT WOULD HAVE BEEN EVEN IF FLIGHT ON TIME YET NO MAP OR CAR DOCUMENTS WERE IN THE GLOVE COMPARTMENT. OUR TOM-TOM SATNAV WHICH WE BROUGHT, DOES NOT HAVE GREECE. ROAD SIGNS IN KEFALONIA ARE PORR AT BEST AND MOSTLY IN GREEK. IT IS NOT HELPFUL TO TRAVELLERS ARRIVING WITH A TRANSFER TO A HOTEL AWAY FROM THE AIRPORT TO HAVE NO ROAD MAP. ON RETURNING THE CAR I PUT THIS POINT TO ONE OF YOUR STAFF WEHO POMISED TO PASS IT ON. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DAVID - 16 June 2018
" No problem with Auto Europe but I would not use Green Motion again. "
" Upgraded to a Nissan micra. Car was dented and scratched in many places and dirty. 800 Euro on credit card and not offered a way of reducing the liability. Still not received a final invoice. Not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by SARA - 13 June 2018
" Green Motion should not be recommended by your company they are clearly crooks, every customer in the office was unahappy, not a good way to start your holiday and extremely stressful. "
" We booked a Nissan Pulsa or Similar which was in the 3rd price catagory and an automatic costing extra, we arrived and the car was the size of a mini which we would not of fitted into, the car reserved for us they said was in the same category! after 1 hour of argueing and after a long already delayed journey we took the only other car available which was a Ford Fiesta Manual! This was not the equivlent vehicle to the one purchased, we would like a partial/full refund. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
KEFALONIA, GR - Reviewed by CHRISTOPHER - 13 June 2018
" it was a shame that the car had a lot of tar on the bottom seals both sides other wise god friendly service "
" very good quick and easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by ATHINA - 08 June 2018
" No issues, very nice island to drive around "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by TONY - 08 June 2018
" Not satisfied "
" Counter staff were not helpful at all. Wanted a signature befor I had checked the vechicle. Made me have extra insurance even though I had taken extra cover with you already. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PETER - 17 May 2018
" Overall good experience "
" Very efficient pick up and drop off with friendly staff who explained how the car operated and provided map plus emergency numbers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by SIMON - 14 May 2018
" staff were helpful, cars were rough and verging on unreliable! "
" first car was very tatty and scruffy, paintwork and bodywork very untidy! This was eventually swapped for another car halfway through holiday as the 'engine management light' came on. Second car was marginally better still very tatty but worked....just! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by OLIVER - 14 May 2018
" As above "
" Hire car was (approx) 15 years old and looked and drived like it! (Nissan Micra circa 2003). I've never been given a rental car over 3 years old, this one had done nearly 100k. It didn't feel particularly safe for transporting my pregnant wife. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by JOHN - 04 July 2015
" Seem to have new cars "
KEFALONIA, GR - Reviewed by ROBERT - 04 July 2015
" Reasonably satisfied, car was rather scratched but reliable enough. Only disappointment was car was 3/8ths full and had to be brought back 3/8ths full (which is virtually impossible) whereas the agreement was for "Full to Full" - resulting in us paying for fuel we did not use. "
KEFALONIA, GR - Reviewed by PLATON - 03 July 2015
" Staff in kefalonia excellent "
" Staff excellent in kefalonia "
KEFALONIA, GR - Reviewed by ANTHONY - 02 July 2015
" Very good staff, polite and helpful, great car, very happy indeed "
KEFALONIA, GR - Reviewed by MARK - 02 July 2015
" When I handed the car back at the airport I was a little surprised that it wast given no more than a cursory glance over, in fact I only noticed him look at half the car.I'd be more than annoyed if a damage claim was entered after I went. I would have preferred something that actually said there was no damage. "
KEFALONIA, GR - Reviewed by DAVID - 02 July 2015
" Very good had problems in other years but now very efficent "
KEFALONIA, GR - Reviewed by JERALD - 01 July 2015
" took more than an hour to pick up car , small queue slow staff slow software. "
" get ome quicker staff and computer ystem "
KEFALONIA, GR - Reviewed by STUART - 01 July 2015
" I think your service was excellent, the people at the airport were efficient, polite and very helpful. On our return to the airport we were again very pleased, the car was excellent and very much made our stay a pleasant experience. Many thanks, Stuart Noble "
KEFALONIA, GR - Reviewed by DEAN - 24 June 2015
" VERY HELPFUL "
" OUTSIDE SIGNAGE COULD HAVE BEEN CLEARER "
KEFALONIA, GR - Reviewed by DAVID - 22 June 2015
KEFALONIA, GR - Reviewed by DAVID - 20 June 2015
" very straight forward process with lots of choices of vehicles and prices...did exactly what they said they would .only thing I would suggest to improve is I spent 10 mins looking for Auto Europe desk when it was Enterprise "
" helpful, friendly desk, quick and easy service, great little car (Suzuki Swift) and easy to drop off "
KEFALONIA, GR - Reviewed by ALAN - 18 June 2015
" Good competetive prices "
" Did not get type of car promised - had to settle for a smaller model "
KEFALONIA, GR - Reviewed by DAVID - 18 June 2015
" Booking easy, straightforward. Prices, good. "
" Impressed with vehicle. Reception at desk good. "
KEFALONIA, GR - Reviewed by DANIEL - 15 June 2015
KEFALONIA, GR - Reviewed by LAURENCE - 15 June 2015
KEFALONIA, GR - Reviewed by MARY - 15 June 2015
KEFALONIA, GR - Reviewed by PHILIP - 10 June 2015
" Easy to book. Great price and a free upgrade. Excellent. "
" Great service. Lovely car. "
KEFALONIA, GR - Reviewed by MARK - 10 June 2015
KEFALONIA, GR - Reviewed by MUSA - 09 June 2015
KEFALONIA, GR - Reviewed by CYNTHIA - 08 June 2015
KEFALONIA, GR - Reviewed by ADRIAN - 07 June 2015
" Great telephone service, helpful and efficient "
" Used hertz not thrifty, dents were missed on original check, felt I was doing their job "
KEFALONIA, GR - Reviewed by STEPHEN - 06 June 2015
" Car supplied was 'Economy' class - new Ford Fiesta with only 800km mileage. The fuel tank was half full and the vehicle was returned with same. Booking system was very easy online - we have used Auto Europe many times when travelling to Kefalonia without problem. Prices are very competitive - speaking to other guests at the hotel they were being charged twice as much by local hirers for less time and older, smaller vehicle. We recommended Auto Europe to them and advised them to book prior to arrival. We always book via Auto Europe and will continue to do so. "
" Enterprise staff are always pleasant and helpful at Kefalonia airport. We have dealt with them many times over the years.They stay with you whilst you check and agree vehicle condition and are happy to note any marks etc on the vehicle prior to hand over. We pick up/return directly to airport. Vehicle is checked again on return by them quickly and efficiently. Card details are taken on pick up as guarantee but provided vehicle is returned in same condition we have never had any issues and no monies have ever been taken from account. Very happy with service. "
KEFALONIA, GR - Reviewed by JOHN - 05 June 2015
" Very easy to book the car and good price "
" Very efficient and straight forward. Good system for fuel ie bring back with the same amount. "
KEFALONIA, GR - Reviewed by JAMES - 02 June 2015
" some cars are new but some are very old and lots of damage but we were lucky and had one that was almost new. "
KEFALONIA, GR - Reviewed by CHRISTOPHER - 01 June 2015
" The car was good (better than the 3 others hired through another company) Pick up and drop off service was very good and quick (unlike the 3 other cars hired from another company) Dealt with by nearest airport company as no information that Enterprise booth not open. Some issue with Excess Refund Cover paid for at time of booking! Ended up paying a further 76 euros on pick up! If this had not been paid for at booking then much dearer than other companies! "
KEFALONIA, GR - Reviewed by PHILIP - 01 June 2015
" Very good efficient service and a very clean and new vehicle exactly as described - thank you! "
KEFALONIA, GR - Reviewed by SHAUN - 28 May 2015
KEFALONIA, GR - Reviewed by STUART - 26 May 2015
" Excellent Service Car was just what we wanted for our stay in Skala. "
" Excellent Staff, very helpful and would recommend the service. "
KEFALONIA, GR - Reviewed by JANE - 25 May 2015
KEFALONIA, GR - Reviewed by JONATHAN - 23 May 2015
" i hired a car in athens and kefalonia, 2 separate bookings both through AE. Athens was great, Kefalonia was fine except i don't understand why they charge my credit card for petrol only to refund it when i returned the car full. They don't do this elsewhere, it creates additional transaction costs for me and delays both at the outset - 2 credit card transactions, one for petrol and one for the deposit - and then at return when it is refunded. "
KEFALONIA, GR - Reviewed by MICHAEL - 20 May 2015
" good prices and easy booking "
" Good service and helpful but quality of car was not good. Disapointed "
KEFALONIA, GR - Reviewed by ADRIAN - 20 May 2015
KEFALONIA, GR - Reviewed by SIMON - 18 May 2015
" Second time i have used Enterprise. Both times the car have been a Suziki Alto/Splash. Mechanically the cars have been fine although both have been scratched dented all over. I have rebooked for June as local agent has told me they are to update the stock "
KEFALONIA, GR - Reviewed by ALISTAIR - 13 May 2015
KEFALONIA, GR - Reviewed by RICHARD - 11 May 2015
" Car good apart from headlamps out of adjustment, shone to close to the car, not good for night driving "
KEFALONIA, GR - Reviewed by ALEXIA - 13 April 2015
" Great price, easy to book - very straight forward. "
" Excellent service in Kefalonia. Brand new car, fair fuel policy upheld, courteous staff and great price. Would thoroughly recommend!! "
KEFALONIA, GR - Reviewed by MICHAEL - 12 April 2015
" THE BEST "
" Brilliant service. "
KEFALONIA, GR - Reviewed by SUSAN - 07 November 2014
" Very good "
" The car I received was badly dented scratched and dirty, they said it was an upgrade! I don't think so! I paid 168 euro, a man came in after I was signing for mine, and got a car much better and great condition and got it for 100 euro, he had not booked online like myself. "
KEFALONIA, GR - Reviewed by TOM - 03 November 2014
" Excellent new car, Skoda Citrigo. Economical "
" Quick and courteous, will use them again next year. "
KEFALONIA, GR - Reviewed by RICHARD - 27 October 2014
" Very efficient when flight times changed. "
" Most attentive, prompt, service I have ever experienced from a car hire company and I usually hire about six times a year. "
KEFALONIA, GR - Reviewed by GERALD - 06 October 2014
" Easy to set up. If any suggestions were required I would like to see the additional insurance cover I took out covered on a separate sheet and explained slightly more comprehensively. "
" First time I have received the car type that I ordered so very good. Staff very helpful bringing vehicle to and from me. All happily a good expeirience. I will definitely use them again . "
KEFALONIA, GR - Reviewed by RICHARD - 24 September 2014
" Only one complaint; having to pay an extra 30 Euros to pick up the car after 9pm. Airports are a 24 hour business and people work shifts to cover this. Flights don't stop at 9pm. All associated services should be the same, or at least until midnight. Seems like just an excuse to make a b it more money. Not at all impressed. "
" The staff at Kefalonia airport were very friendly and helpful. "
KEFALONIA, GR - Reviewed by DARREN - 13 August 2014
" Good customer service at airport both when collecting the car and when returning it. However, the remote locking for the car didn't work, and the handbrake struggled on some of Kefalonia's steep roads. Also, I had to ask for a map of the island when collecting the car. This should come as standard. Thank you for your service. "
" See above "
KEFALONIA, GR - Reviewed by SIMON - 21 July 2014
" No real problems, booking was easy. "
" Was generally very good. "
KEFALONIA, GR - Reviewed by PLATON - 09 July 2014
" Excellent "
" Excellent "
KEFALONIA, GR - Reviewed by GRAEME - 08 July 2014
" Fiat Panda was not a new model as illustrated and it did have a number of minor dents and scrapes but it was roadworthy and reliable and met our needs. The charge for two weeks hire represented good value for money and there were no nasty surprises or hidden charges. The internet booking was simple and the reception at the airport was quick, courteous and efficient. All in all, a positive experience and I will be using your service again and have already recommended your company to a number of prospective hirers. "
" Good basic service, no complaints. "
KEFALONIA, GR - Reviewed by ALAN - 19 June 2014
" Good easy service to use. "
" Very friendly helpful staff. Good car "
KEFALONIA, GR - Reviewed by MEGAN - 11 June 2014
" The company was extremely helpful. I was very thankful that there were no costs or difficulties involved when our flight was delayed by 5 hours at both pick up and drop off. It was easy to get in touch on the phone, all correspondence was very easy and employees had a great attitude. "
" I dealt with a lovely lady at Hertz, not thrifty. Noone seemed to man the thirifty desk. The lady said she could do both! "
KEFALONIA, GR - Reviewed by NICHOLAS - 04 June 2014
" Easy web booking service, good choices. "
" Easy / simple system to use & helpful staff. "
KEFALONIA, GR - Reviewed by ANDREA - 23 May 2014
" I am a regular customer and use your company 4 times a year for 3 or 4 weeks each time. It would be good to have some kind of loyalty discount. I am due to return to the island in September but the rates are very high, a discount would sway me to book through your company and not a local business "
" Again a loyalty discount would attract repeat business "
KEFALONIA, GR - Reviewed by SIOBHAN - 25 October 2013
" I don't have any negative comments to make "
" Very helpful and easy to communicate effectively with. Really appreciated the professional, but warm and friendly approach :) Many thanks! "
KEFALONIA, GR - Reviewed by MARTIN - 30 July 2013
" I would have liked a second driver (my wife) included FOC on the rental but had to pay an additional 50 euros for this. "
" See above comment re additional driver. "
KEFALONIA, GR - Reviewed by YUNUS - 27 July 2013
" Have been using Auto Europe for many years, very satisfied with your service. Thank you. I will continue in my dealings with you. Wellndone "
" Friendly, effeicient "
KEFALONIA, GR - Reviewed by STEVEN - 26 July 2013
" easy booking, reasonable rates. Used many times previously. "
" National in Kefalonia were without doubt the friendliest and most helpful car hire supplier that I have ever used. They were extremely efficient and when an issue arose with the first car supplied, as would be expected..however their approach and genuine friendly approach to correcting the issue was exemplary. They were without doubt the BEST supplier of hire cars that I have ever used and I have probably rented in excess of 100 times around the world and UK. The team there especially Vangelis were just so helpful and happy in providing the best service. Totally recommend and writing to National to pass on my comments as service like that should be recognised. "
KEFALONIA, GR - Reviewed by CHRISTOPHER - 19 July 2013
" Money we paid for hire car could probably have bought an old one like that in Greece ,but good and started Many Thanks Chris Yeates Maybe come back again but car needs to be better "
KEFALONIA, GR - Reviewed by MONICA - 18 July 2013
" Straightforward and easy to use website. The price was the most competitive of those that I looked at. "
" The collection and drop off of the vehicle was very quick and efficient. The staff were friendly and helpful. The car had minor damage and required a service (the light was on for the entire week) but the staff noted all these things on my hire agreement so that I was not concerned about any issues when I returned the vehicle. "
KEFALONIA, GR - Reviewed by LAWRENCE - 17 July 2013
" While the service was very good and was well explained; however the £600 credit card bond is excessive and in my opinion unnecessary when taking out full insurances; you buy insurance to mitigate the risks, and not to get involved in the process to re-claim the bond amount in the event of an accident. Satisfied customer (only just) "
" While the service was good. The number of car rentals in and around the airport has increased several fold, and on checking their cost, I could have saved over £40 for exactly the same car and insurance cover. I have user National and Alamo all over the world and the service is very good but the costs are becoming a major factor in my future decisions. As such I may not recommend you in the future because of the costs. Satisfied customer (only just) "
KEFALONIA, GR - Reviewed by MARIA JOSE - 12 June 2013
" Very easy to rent, best price on the market compared to competitors. "
" Very easy to rent, best price on the market compared to competitors. Friendly service and car in perfect order "
KEFALONIA, GR - Reviewed by GRAHAM - 05 June 2013
" service was good but the car had accident damage to the front drivers side wing,various scratches and dents,when i mentioned a missing wheel hubcap i was told not to worry,the inspection was carried out in the dark with a moblle phone light,the smaller scratches and dents were not seen by us until the following morning.This was slightly worrying as we obviousley didnt want any reprisals when we returned the vehicle However the car ran well and we had no problems at all...just abit tatty!! "
" staff were friendly and efficient "
KEFALONIA, GR - Reviewed by ANDREW - 05 June 2013
" Fantastic service,wonderful car option to upgrade. Thank you "
" Quality Quality Quality,location great too.... "
KEFALONIA, GR - Reviewed by MARK - 02 June 2013
" The whole experience from ease of booking to return of car was faultless! We would not hesitate to book again. "
" Faultless "
KEFALONIA, GR - Reviewed by BARRIE - 31 May 2013
" have used your service over a number of years and never had cause for complaint , "
" excellent service "
KEFALONIA, GR - Reviewed by MARK - 24 May 2013
" I rate AutoEurope very highly. "
" Great experience, courteous, easy, reasonable vehicle, friendly service, just as it should be.Note the location is 200m up a slight slope from the small terminal building - this was not clear on the voucher which mentioned cars being delivered from the city so I had to call. "
KEFALONIA, GR - Reviewed by PAUL - 21 May 2013
" very good service "
" very good service and vehicle in good order-excellent price "
KEFALONIA, GR - Reviewed by RICHARD - 26 June 2012
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