AUTO EUROPE LAS VEGAS, UNITED STATES Car Rental Reviews

LAS VEGAS, US - Reviewed by GARY - 17 September 2025

" We got exactly what we asked for with no faf "

" A good easy rental "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by PAUL - 08 September 2025

" Highly delighted with service and car "

" Very efficient. No wait time at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by BARRY - 06 September 2025

" Quick and very easy "

" It was easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JAMES - 31 August 2025

" i know its not auto europes fault about the car i was given so nothing negative for them. Hertz in my opinion were awful "

" Booked a tesla. They gave me a hybrid. I told them i had presidents circle status and wanted another vehicle. Werent interested. Car was a heap of junk "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LAS VEGAS, US - Reviewed by EVA - 09 August 2025

" Great car, easy to drive, enough room for everyone but sad I couldn't use the inbuilt SatNav, that should have been included nowadays but I used Appleplay instead. "

" Hertz was great but it was a shame that I was unable to amend my booking with Autoeurope without calling them which would have cost me a small fortune. We wanted to drop the car in our hotel (Paris) instead of the airport but it was all too complex. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by PETER - 21 July 2025

" All very positive, will use again. "

" Very smooth and easy collection and drop off process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by EDWARD - 13 July 2025

" Didn't get the car that i booked "

" Hertz were excellent "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LAS VEGAS, US - Reviewed by STUART - 11 July 2025

" Easy booking and so easy to amend hire arrangements. Good value and a fair selection of vehicles. "

" Clean, well maintained vehicle BUT I later discovered the tire pressures were all over the place! It may be this model of car (Nissan Rogue), but the transmission was rather noisy and we experienced a higher level of road noise than I would expect in this class of vehicle- I own a Nissan SUV which is a deal quieter. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by MARTIN - 24 June 2025

" Easy website to navigate "

" Very simple process when collecting car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 17 June 2025

" Best price available and didn't have to worry about extras at the desk. "

" Very efficient counter staff who made the process seamless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by WAYNE - 14 June 2025

" fair price that includes insurance which is a must, never any issues with booking with avis or any other provider in the usa "

" All good, short wait for rep to obtain vehicle, excellent car provided easy to get out of rental centre and easy return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KEITH - 26 May 2025

" Start to finish booking was easy and all in place for arrival "

" Good counter staff, excellent return staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by SAHIL - 22 May 2025

" Very easy to book and best price online! "

" Initially, the cars were not available but the service assistant was fantastic and even managed to get us a cheaper upgrade! The cars were amazing and very smooth process overall - thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by LORRAINE - 19 May 2025

" Excellent except for the initial pickup. "

" Everything was excellent apart from the long queues at pickup. After a 11hr flight the last thing you need is a 1-1.30 hr wait in line to get a car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KNUT - 14 May 2025

" Easily compare car hire prices and book a vehicle. Customer service is very helpful. "

" The return had an unfortunate outcome as I was charged an extra hour even though I returned the car only 20 minutes later than the expected drop-off time and the staff needed extra time before the car was checked. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by JULIAN - 10 May 2025

" On the whole auto Europe is fine but this has dampened my experience with them for pushing such an awful company. "

" Queue at the car collection was huge with only 3/4 people on the counter. The member of staff who served us was great however. The real issue was when we returned the car. Initially, everything was fine. However, 2 days later we still hadn't received the deposit back and saw that Thrifty were trying to take the same amount of money again. OVER £500. Trying to get someone on the phone at thrifty was pretty much impossible. I had to argue with the reservations team to put me through to a real person rather than filling in a form where a reply takes 3-5 days... When I eventually spoke to someone they admitted the accidental charge but informed us we wouldn't be getting the money back for FIVE DAYS. This is completely unacceptable and ruined the end of our trip as we still had a couple of days remaining and hadn't budgeted losing £500. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAVID - 06 May 2025

" Auto Europe were the lowest price for the time we wanted it and were very easy to deal with. "

" From start to finish Alamo were excellent. The guy at the place where you chose your car could have been more helpful but that's the only gripe I have. The car we chose had quite a high mileage but it drove well and gave us absolutely no problems. We were even told at pick up we could bring it back and change it any time we wanted if we didn't like it for any reason. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by JOHN - 04 May 2025

" I try to use Dollar everything I travel. Good rates, good cars and good service "

" Everything went smoothly, apart from the long line, but I guess it was a busy time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by CRAIG - 28 April 2025

" Very easy and value for money. "

" Everything was great. Only issue I had was a few hours into the drive I found the window wash wasn't working. A little annoying but manageable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by EILEEN - 24 April 2025

" Great experience "

" Easy to check in, great new car and quick returns - and all very kind and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by NICHOLAS - 23 April 2025

" Very easy to book and great prices plus a free additional driver "

" Fabulous -quick check in, nearly new car and the fastest friendly car return ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KRISTOF - 22 April 2025

" Great service! "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by RACHEL - 15 April 2025

" Nice car, easy pick up and drop off. "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JANET - 14 April 2025

" From the service we received at the desk to the man that met us on our return the service was excellent. The car was brand new and perfect for our trip. "

" Other than a long queue at the airport for collecting the car everything went well. The car was new and perfect for what we wanted and Thrifty was excellent value. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by EILEEN - 05 April 2025

" Easy to book and great prices "

" Great quick and friendly check in. Lovely car and leaving the car when we handed it back was very fast. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ASHA - 27 March 2025

" Competitive pricing and quick to respond to queries "

" A good experience (unlike previous USA hire experiences). However a week on I am still waiting for my holding fee to be released which is why I didn't give a max 10 score. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by WAYNE - 25 March 2025

" I always use Auto Europe and have never had any issues with obtaining booked vehicles "

" high mileage, worn base model rv4, infotainement didn't work, worn out carpets etc, not what I would expect from avis "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LAS VEGAS, US - Reviewed by COLIN - 25 March 2025

" See 3. above "

" Always try to use Alamo when renting in USA, always arrive expecting the car selected and usually find its not available unless I wait hours for a return, this time they managed to finally find the must needed sized "Suburban" after an hour and it being washed before handing over, happy with the car once received "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by EDWARD - 18 March 2025

" Stress free pick up , car was in excellent condition. Hassle free drop off "

" Quick service friendly staff both picking up the vehicle and dropping off . Car was similar to what i ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEPHEN - 11 March 2025

" Very easy "

" Extremely helpful staff at the airport and an easy takeover. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEVEN - 21 January 2025

" Excellent experience all round "

" Excellent service from Alamo. Pickup and drop off were super easy and super quick "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KHALID - 11 December 2024

" Absolutely super "

" Alamo were superb especially A Ron who was polite, professional and explained everything... the whole staff from collection to Dropoff were A star.... Top job "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by WAYNE - 06 December 2024

" Easy to compare prices which always include insurance, never any issues when collecting cars "

" Alamo are very good (unlike Dollar) have been using them for a long time now, cars allways good and service excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN COLIN - 02 December 2024

" Fast, friendly, and great choose of cars "

" The Best in Vegas "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by COLIN - 21 November 2024

" Due to break in at San Francisco we were given a replacement vehicle which was far better than first vehicle. Compliments to Pat at the SF depot "

" After 19 miles tyre pressure warning light appeared - pressure on one tyre was only 19 and others 26, well below recommended 32? "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by ANDREW - 12 November 2024

" Good communication. Reminder emails sent. Quick quote and easy website. "

" Everything was great except the car wasn't ready for collection despite us being 10mins toes late. It took 45 mins for the car to be available. A bit disappointing "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by ANDREW - 11 November 2024

" My only complaints are the excessive additional cost for Sat Nav hire and the lack of a parcel shelf in the vehicle. "

" A selection of very good vehicles was offered. The VW we chose turned out to be very reliable and was a pleasure to drive. It turned out to be just what we had hoped for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by PAUL - 28 October 2024

" Easy to deal with and very good email communication. "

" It was good until I returned the vehicle! The fuel tank was half empty. Dollar said on pick up that I would be charged 3.96 dollars for any fuel used to top up the tank. I didn't realise that I had to agree this price at collection and if i didn't i would be charged a different price. When I dropped off the car I mentioned the fuel tank was half empty and asked if they could confirm the price. I was told that I would be charged 11 dollars/gallon! So i had to drive round Las Vegas to find a petrol station. I managed to do this but this experience left a very bad feeling as I felt there was no justification in charging 11 dollars other than ripping off the customer! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by TOMKYN - 16 October 2024

" Very good prices offered and easy to navigate/book with "

" Car was given to me with an empty tank of fuel, despite having pre-paid for a full tank. Not the ideal car given either - Honda Civic Sport isn't the most practical or fuel efficient "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by MANDY - 14 October 2024

" Easy to book easy collection and drop off "

" Perfect customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JACK - 12 October 2024

" All very easy to pick up and drop off. Pre paid for extra insurance so didn't feel like I was being upsold cover "

" Daniel on the desk at dollar was fantastic and they gave us the car that we ordered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KEITH - 12 October 2024

" It all was fine and dollar lady was great, very helpful. "

" On the whole very satisfied only problem was they didn't have the vehicle I booked. I booked a 7 seat vehicle and they did not have one, so I had to queue at the counter, but they did give me a 12 seater problem was it was too big to park in most of the hotels as they were 6f 3 height limit. It was massive, but I'm ex lorry driver so that part was fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by IAN - 11 October 2024

" Booking the car with Auto Europe was simple. Presume they cannot control actions of Thrifty. "

" Counter staff tried to upsell for having puncture at almost £9 per day. Does all inclusive breakdown not include punctures? Also poor car which had bad vibration and boot did not lock. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by ALAN - 11 October 2024

" Very easy and reasonable "

" All good, very efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by ALEXANDER - 09 October 2024

" car was not what i wanted but was a great substitute wanted a Mustang got a Dodge Charger beautiful to drive "

" no complaints about the staff friendly and helpful had a problem they didnt have a Mustang available but they had a Dodge Charger which was very nice except it had a few issues a tyre cut and a chip in the windscreen which i hadnt noticed i took the car back and pointed them out so they could make a note that i hadnt damaged the car but they still didnt have a mustang in so i kept the Dodge Charger and a very nice car indeed upon return I pointed out all the damage which in fairness you couldnt see in the dim light but other than there was no Mustang the car was beautiful and the staff were good people no complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by IAN - 08 October 2024

" I have used Auto Europe many times now and know i am safe and ready to collect car when i arrive anywhere. "

" When getting to the USA , you know you are ready to go, maybe some little sales to upgrade but you dont have to take any up grades if not wished. Weekends can be a little short of cars, so may have to wait a while. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by MICHAEL - 07 October 2024

" Auto Europe are always very good but need to see if they can sort my issue out "

" I have been hit with an $80 bill for services I never and did not ask for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by JANE - 30 September 2024

" Please see above. "

" We had two issues with the car- firstly low pressure in a rear tyre which required us to put air in on three occasions. Secondly the car dash said it needed a service in 800 miles. We were going to be doing more than 1000 at that point so rang Alamo on several occasions. They advised we go to Enterprise in Lake Tahoe near to where we were staying to swap cars. We went on three separate days only to be told sorry no cars available. We had been told that there would be cars available after the weekend. Clearly there were none. We ended up having to have an oil change on the car. We ended up wasting nearly two hrs that day as a result. We felt we were being fobbed each time at Tahoe. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by NICHOLAS - 29 September 2024

" Vehicle choice was excellent on site "

" Service was straightforward and very good customer service at the branch in Vegas airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by CHRIS - 25 September 2024

" I was unable to collect the car but auto Europe refused a refund to me, despite Alamo saying they should "

" N/a "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MICHAEL - 24 September 2024

" Booked early for our holiday to the US and checked a few weeks before departure to find that the price with Auto Europe had gone down by £250... I cancelled and received a refund and re booked the same car, great value and conditions from Auto Europe, happy to use them for car rental. "

" Always happy to use Alamo in the US. Pick up and Drop off quick and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by PAUL - 20 September 2024

" N/A "

" Staff helpful and friendly and check in process efficient, but very unhappy with the vehicle that I received. I booked a BMW X7 or similar, and the check in screen stated Mercedes GLE or similar. The only vehicles available were a Mercedes GLA and a Mercedes GLB - these vehicles are not equivalent to a BMW X7 or a Mercedes GLE, and were not of the level of luxury or standard expected. The Mercedes GLB that we were forced to take did not have a sufficient level of space for occupants or luggage. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by GRAHAM - 15 September 2024

" Alamo were not the cheapest provider but having had to call them out on a previous years trip (and they were excellent on that occassion) we went with them this time. "

" Car was basic and relatively clean but had a 'Maintenace Required' which we did not notice until we were on the road. We read the manual and managed to clear the message and are happy to report there were no issues with the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by MATTHEW - 15 July 2024

" Autoeurope are consistently excellent, I wouldn't consider using any other company to book car rental now. "

" The counter staff were super helpful and efficient, once at the car collection point Of the three mustang convertibles available only one wasn't scratched or dented. The car we got was fine though and saw us through three weeks and 7000 miles without any issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by ALAN - 13 July 2024

" Everything done as promised. "

" Vehicle provided was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEVEN - 12 July 2024

" Appalling "

" You have taken payment twice I've emailed and tried phoning and you haven't replied "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by SIMON - 29 June 2024

" An EV vehicle for car rental is very limiting and I would not recommend it. Most Chargers do not accept UK contactless and you are forced to download apps on your phone. However being from the UK you cannot install these apps if not resident in the USA making it almost impossible to charge the vehicle. "

" Counter staff explained that although I had booked an Intermidiate SUV via AutoEurope they said it was booked as an EV. I explained that I would prefer a gas vehicle, they said they could upgrade me for a total of $40 to which I agreed. When the process had gone through I noticed that it was in fact $40 per day for the 7 day period, not $40 in total. I declined the upgrade as I was mis-sold this by the counter staff. An EV vehicle for car rental is very limiting and I would not recommend it. Most Chargers do not accept UK contactless and you are forced to download apps on your phone. However being from the UK you cannot install these apps if not resident in the USA making it almost impossible to charge the vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by ANDREW - 27 June 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by PAUL - 25 June 2024

" As above "

" All good, had a problem with my hire car in the Alamo pick up building and they changed the car in a blink, with out any delay "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEWART - 15 June 2024

" Was slightly nervous as we have never used Auto Europe before. We were attracted by the very attractive prices and will certainly us again "

" The whole thing from picking up to dropping off went very smoothly for us. They did not have the vehicle class we requested so we were given a free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by AMANDA - 02 June 2024

" Over all very easy and well worth the money "

" The staff were always lovely but the car was not washed before o collected it and there was only 1 car available "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by MARK - 21 May 2024

" Everything was confirmed by Alamo via e-mail after booking through Auto Europe and the whole process was smooth and without any issues and or concerns. This is the second time I have booked through Auto Europe and Alamo for a driving holiday in the US and I would not use any other option. Very satisfied. "

" After booking via Auto Europe I received a confirmation e-mail from Alamo confirming everything and what to do to pick up my car etc. On arrival, simple process and then when going to car area, we were given an option of 3 reasonably new SUV to pick from. No issues with car hire period and drop off took as long as it took to empty my car. The whole process was very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by BRIAN - 12 May 2024

" Overall good. "

" Dollar desk at hotel was closed we had to use the Hertz, the car had only half a tank of fuel at pick up. We have not had a closure document confirmation as we were told to use the drop box. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by ANDREW - 28 April 2024

" Would highly recommend "

" Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by WILLIAM - 23 April 2024

" Alamo did not a a suitable car ready for us. Another group were in the same position. We booked a year in advance and turned up at the agreed time. They were obviously having a laugh at our expense. "

" Ordered a large luxury car (Chrysler 300 or similar), but they could not provide a suitable car. After an hour waiting, we had to accept a much smaller, albeit, luxury car. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by SIMON - 21 April 2024

" The service I receive from Auto Europe has always been good. "

" I colled the 1st car from LV, this car was never checked and the windscreen wipers did not work. When I called Avis they wanted me to drive from Flagstaff to Phoenix. However this was not possible as it was about to snow or rain. I got the second car from Flagstaff airport, this car has bauld tyres, I did not initially notice as it was snowing, the tyres were so bad you could see the wire. We finally got a car from Albuquerque airport. None of these cars are cleaned properly and I found previous rental agreements in all three cars. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LAS VEGAS, US - Reviewed by MARTIN - 13 April 2024

" Alamo were very efficient "

" For a change pick up was smooth , not asked to add extras which normally annoys me "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by DAVID - 09 April 2024

" I found Auto Europe prices competitive and the insurance package I felt was more comprehensive than other sites. Everything was straight forward and if I ever hire a car again I would not hesitate in using them again. "

" Everything was very straight forward and efficient. We arrived to collect our car and within less than 20 minutes we were in our car. One thing that was slightly hard to work out based on the information on the Alamo website was what size of car I needed. Turns out the one I originally picked was too small and I had to upgrade but it wasn't the end of the world. It was only an extra $25 a day and the car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAVID - 05 April 2024

" Difficult to amend booking online. "

" Vehicle had a number of minor dents and scratches which could not be seen in the shaded area of the undercover carpark. These were not noted on the condition form. When I was in daylight I reported these to Sixt "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by ZOE - 27 March 2024

" Contact me "

" I Alex to turn empty told 57 dollars I have a charge for £117 pounds in my card! I have no email confirmation of charges when I returned the car and no way to contact !! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by WAYNE - 17 March 2024

" Alamo still provide good cars "

" I still like Alamo but worth mentioning they re only Airport based, so if you have issues with car you have to take it back to the airport for swap out. I rent out of Las Vegas a lot and they do seem to run short of cars during busy periods. But I still like them and will always rent from them. They also want to see passports now which they never used to when going thru the tedious gate process. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEVEN - 15 March 2024

" Easy to use website with competitive pricing and clear options. Always my first choice for car hire "

" Another great hire with Alamo. No issues and friendly efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by CARRINGTON - 01 February 2024

" It was the best price for enterprise that I could find anywhere online, even cheaper than going direct. "

" Really good service, very impressed with them. No queue to pick up the car. We were on our way within 10 minutes of arriving at the counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by HORACE - 24 January 2024

" You need to tell folk when the hold fee is removed from the credit card "

" I'm still waiting to see when Alamo decide to take the hold fee off my credit card. Because your still got my funds on hold I'm getting charged interest which is totally unacceptable "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MICHAEL - 23 December 2023

" Easy booking, good prices and able to change the booking after yet another flight time change by Virgin Atlantic. Would use Auto Europe and Alamo combination every time. "

" As always, Alamo was first class. The electronic booking system at the car rental system is easy to use and very quick. There was a good selection of cars available and I had no troubles whatsoever on the return (I never have had at Vegas). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by WAYNE - 19 November 2023

" competitive prices that include insurance which I think is a must in USA "

" Always good cars in clean condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JACQUELINE - 11 November 2023

" I have used Alamo lots of times and have always been treated well and the cars have always been clean and well maintained "

" Agent at pickup was friendly and helpful. Car selection was easy. Car was clean and had adequate luggage space. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ANN - 06 November 2023

" Very good "

" Always use Alamo in the USA. Good service and mostly good cars No problems exchanging if does not feel right "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by RICHARD - 26 October 2023

" The hire rate and customer service from Auto Europe were good. I wait to see how you handle my complaint detailed above. "

" I was informed by a USA police office, who is a family friend, that the car is illegal; as I would have received a citation for the split windshield wiper on the passenger side. In addition, 50% of the body panels had damage and the interior was not clean. The worst car hire experience ever. I'd like to raise a formal complaint, receive an apology and a refund of 75% of the car hire cost. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by JOHN - 18 October 2023

" Comfy ride great for long distances. Efficient pickup and return. Will use again "

" Great car with Apple CarPlay. No satnav needed! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STUART - 07 October 2023

" I've tried other car hire companies but have never found any that can match the prices offered by Autoeurope so don't even bother now and go straight to Autoeurope. The cancellation/modify option ensures you get the best price even if you find a cheaper option on their site after booking. "

" Great service. Efficient pick up and drop off process. Car was immaculate and virtually brand new. Various options/choices for refuelling at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEVEN - 24 August 2023

" Auto Europe as always are efficient and the behaviour of the car hire firms is not their fault. "

" I will never book with Thrifty again after this experience at Las Vegas airport. On arrival at the shared Dollar / Thrifty counter fellow customers were being told there was a 2 hour wait to get a car after finally getting to the check in desk. When we came to check in we were told that there were no cars in the class we had to booked at that if we didn't want to wait we could pay approx $15 to $20 per day more to upgrade. As we were booking a car for 24 days this was not a small amount so declined. When I went down to the garage to see how long would need to wait, bearing in mind we might have to wait 2 hours, I was simply given the keys to a car we would have to upgrade to! It seems extremely dishonest to try and pressure people to upgrade for extra money, if we had paid we would be none the wiser that we had been conned, I wonder how many people had paid this in desperation to get a car? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by DAVID - 21 August 2023

" Cheapest rental again "

" Perfect, straight forward with no hassle and speedy deposit refund "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by WAYNE - 14 August 2023

" Booking was easy and prices are always competitive "

" Alamo is always good they have a good selection of cars in each class s and there staff are always friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by YORICK - 13 July 2023

" Although the fault is not with Auto-Europe, I would be hesitant to use them again unless there is a response to this feedback. "

" On the morning of our rental, at the counter we were offered an upgrade to a 'T' model for an extra $65. When we went to collect our car, it was not ready. The attendant told us to wait by the benches there. We had to wait 2 hours during which the attendant did not provide any information about when our car would be ready, was extremely rude & dismissive and would walk away or start using her mobile phone whenever we approached her. We had to return to the check in counter three times but were told to wait for the manager (Raven) who eventually appeared. She pointed to 2 cars we could use that were just sitting in the parking area. On leaving, our choice was queried and the manager had to be called again to confirm we could use the car. We checked in at 08:44 and left at 10:41 and so lost 2hours of our day rental. The customer service was appalling and the worst we've ever experienced. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEPHEN - 28 June 2023

" we had a bad tyre blowout sixt sent a new car out as fast as they could very good service "

" easy collection great staff fast service clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by GARY - 23 June 2023

" Usually have no problem getting a vehicle in the class that I booked but on this occasion I was unlucky. I realise Thrifty was the problem and not Autoeurope. "

" Reserved a luxury class car but none available. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 12 June 2023

" I wait to see how Autoeurope will recompense me for AVIS's poor service "

" AVIS at LAS did not supply the SUV I had contracted for with Autoeurope. Apparently, they had no SUVs at LAS not did they have any at AVISFlagstaff. The upshot was that without high wheel base vehicle we were unable to visit a number of the National Parks site on our schedule. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by STEPHEN - 27 May 2023

" It was ok "

" Car was washed but not leathered. hence it was wet and as soon as I drove out from Vegas in the dust the black car looked filthy. Although the inside was clean the rear of the SUV was not cleaned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by JOHN - 09 May 2023

" Have used Auto Europe before and they save time and effort by searching the car rental companies for the best deals available. Additional offers of inclusive extended insurance cover and additional drivers etc. is a real bonus and being able to amend the rental up to 48 hours prior to collection is very useful. Fingers crossed that USA rental fees will start to return to their pre pandemic levels soon. "

" Being able to check in online and provide essential details prior to collection is a real bonus and time saver. Collection counter staff very friendly and efficient and drop staff equally so. Have always used Alamo and have always been very satisfied with their service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MARK - 23 April 2023

" Easy to use website, great counter staff, car and its conditon was a total letdown. "

" Guy on counter was excellent. Car easy to find, however, car wasnt what i asked for, it was grubby, scratched and interior was covered in footprints and dust as though it hadnt been cleaned. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by GROSVENOR - 31 March 2023

" easy to book, good included benefits. Competitively priced "

" The person who served me tried to get me to buy extra insurance saying there was no spare tyre in the car or emergency puncture repair and saying it would be very expensive if I had a puncture to get help. I refused. When I picked the car up it had in fact got a spare wheel and jack etc in the boot/Trunk. Disgraceful service trying to con me "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by LANCE - 25 March 2023

" It all went very well , the only down side was the weather "

" All went very well, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by RAFI - 16 February 2023

" . "

" Car was broken after 5 miles so needed towing and a new car provided "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by GEOFFREY - 10 February 2023

" Car was a pleasure to drive , clean throughout , no problems whatsoever "

" All straight forward process,easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by OLEG - 02 January 2023

" Everything was excellent "

" Everything was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEVEN - 22 December 2022

" As above. Feel robbed!! "

" I asked to be upgraded to a vehicle with GPS navigation. They upgraded me to a vehicle but the GPS didn't work. I spent an excessive amount of time trying to resolve this with the customer service staff. None of them understood how to process a refund. Ultimately I'm still left out of pocket. Trying to claim back a charge which I feel I shouldn't pay. They told me they have given me €100 back, but my estimated charge was €430.66. And I was actually charged €410.08. So no discount has been given. Will never use Dollar or AutoEurope again after this. Absolutely terrible customer service when trying to explain this. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MAYANK - 15 December 2022

" Ok "

" The counter scared me saying the roads outside Vegas are so bad that most people take breakdown insurance. So I did for an extra $60+tax. I drive 1060 miles and didn't encounter any road which was bad in any respect. I guess they get commission but selling totally unnecessary extras. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by DAVID - 14 December 2022

" Usual excellent service and price "

" Only issue was that having checked in prior to collecting the vehicle I had to go through the whole process again when I arrived after an 11 hour flight. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAVID - 01 December 2022

" The experience was good. After trying other companies, which had left me in doubt, Autoeurope were clear about the insurance, prompt with the confirmation and voucher - overall felt reliable, safe and secure. "

" I';d looked at other hire companies. A primary reason Avis felt like a good experience - which it was - was the fact that autoeurope have included the essential insurance in the hire - insurance in the USA is a minefield and to have the peace of mind that everything was taken care of AND Avis did not try to sell anything more at the counter. I was able to drive away and drop off without worry - Avis felt like they were fair and had scruples. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by JENNIFER - 23 November 2022

" Lovely experience and would recommend. "

" Lovely staff & all very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MICHAEL - 13 November 2022

" Have used Alamo for years at Las Vegas airport and after this experience will continue to use them in the future. "

" Lost my driving licence and credit card after using them to log in at Las Vegas airport car hire centre. Very stressful after a 10 hr flight. Staff at centre transferred all details of the original hire voucher into my sons name (at no cost) to allow us to continue our holiday. Very, very grateful and wish I could name the lady that helped us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by CHARLOTTE - 10 November 2022

" Good service and drop off. Poor quality sat nav "

" We had an issue with the sat nav as it didn't have the original cable and the battery kept dying which was very inconvenient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN COLIN - 29 October 2022

" Use Alamo through Auto Europe for hassle free rental in Vegas "

" From check in through picking a car (good selection and very clean) the SUV I picked was faultless for the 16 days we had it, to drop off made for a pleasant experience I have use Alamo about 10 times and would again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by SIMON - 27 October 2022

" The deposit on my card was larger than expected. Also possible additional charges not fully explained. "

" Everything when as it should. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by NIGEL - 18 October 2022

" Nice car and easy to drive, was a bit dusty/dirty inside but no major issue. Very good staff at collection. Easy drop off process. Well priced compared to competitors. "

" The person I saw at collection was very friendly, happy and professional and made it all a breeze. A credit to the company! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by BRIAN - 11 October 2022

" Very efficient and competitive prices. "

" When I turned up to collect the car it only had 5/8 fuel in it and I had paid for a full tank off fuel, which delayed me picking the car up by an hour and the desk manager insisted they not ever fill the gasoline to this level. When I returned the car the desk person was at lunch, while a message on the desk said he was in the garage helping a customer. I have had no final invoice from HERTZ. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 4

LAS VEGAS, US - Reviewed by DAVID - 11 October 2022

" No issues other than not stating engine size "

" Everything was great apart from the car not being a Camaro which I was really hoping to drive . Was hoping for a large engine or 6.2 hemi instead got ford mustang conv still a nice car but low powered version For £200 a day this seemed expensive although the car was other than lower powered was in great condition etc Staff great "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ANTHONY - 06 October 2022

" If items like luggage covers are not fitted to SUVs or estates, this should be made clear in AuoEurope's booking process as it is a security issue if luggage is on show. "

" Excellent. Very helpful staff. However, their SUVs are not fitted with luggage covers, so your cases are on view to potential thieves. Only their premium models have them. This is not evident in the booking process, but we were given a free upgrade which solved the problem. Nice people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by CHRISTOPHER - 30 September 2022

" the booking process was smooth, and there were no issues when I collected the car when I arrived at my destination "

" overall a very smooth and efficient service, both at collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAVID - 18 September 2022

" When I go on vacation, I don't want to worry about anything, hence the pre purchase of the premium insurance that covers everything. Where has that money gone? as mentioned above "Third parties cannot sell premium insurance" Do I get a refund? "

" I've always had a positive experience with Alamo. The 'premium insurance' that I paid extra for apparently cannot be sold by a third party...so where did that money go Auto Europe?? The agent basically told me I was wrong as I couldn't have purchased it from you, as If it was my fault. I was told I "didn't have it but could purchase it from them" which I wasn't prepared to do as I'd already paid for it....Will I get refunded??. When collecting the vehicle, they are parked in a dark parking garage and I had noticed a small scuff on the front bumper but it didn't concern me until I got to the hotel in daylight and noticed the bumper had actually separated from the front fender and headlight and also had some broken trim hanging down. There was also a previous renters drinks cup under the seat rolling around. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by IAN - 14 September 2022

" Good all-round problem-free rental "

" Vehicle was not properly cleaned but all other aspects of the rental were good especially the drop off in SF "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by RICKY - 12 September 2022

" Please contact me for more comments Car was wrong size Smelt of cigarettes Cigarette ash all over the back of the car Used condom on the floor of the car "

" Car was wrong size Smelt of cigarettes Cigarette ash all over the back of the car Used condom on the floor of the car "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by IAN - 10 September 2022

" All went perfect easy and fast check-in "

" Perfect and no hard sell at pickup "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 06 September 2022

" My issue is with Dollar, I have no problem with Auto Europe. "

" A number of high-cost extras were added without my knowledge or consent. Could find no-one prepared to remove these despite discovery on day 2 of a 9 day hire. I am undertaking a formal complaint supported by Nevada Traffic Consumer Affairs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by NIGEL - 31 August 2022

" would recommend "

" great on price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by GARETH - 30 August 2022

" Overall the experience was good but some of the details were incorrect. For example the rental details said the booking was on airport with a counter in terminal. That was not correct - there is nothing in the terminal and you need to take a bus about 10 minutes via motorway to the rental complex. And again I understand the 'or similar' caveat for the rental type but as Auto Europe has so many options it very much felt like I was specifically taking the big American car as those were a premium over everything else. "

" The pick up was frustrating. I had paid extra for a large American car but got provided with something very different - a Nissan. While I appreciate that the caveat is always 'or similar' there were many rental options, and this one was specific and was more expensive. I've got nothing against a Nissan but I'd paid extra for the large American beast. They eventually found a very rough Chevy Tahoe. It was old, filthy and had paint falling off. After receiving the keys we were then prevented from leaving the car park because the car had a safety fault. There was writing on the windscreen essentially saying the car was condemned but they still wanted us to take it out. They suggested we could come back the next day and they might have an American version but they had no idea if they would or not. I found that a bit odd- surely Dollar rentals at Vegas airport would know what vehicles are due to be returned to Dollar rentals at Vegas airport, but according to them they had no idea. Anyway we did come back the next day and got a Tahoe. It was dirty, it was a 2018 model but by this stage we didn't care so took that as our rental. It was big, American and awesome so apart from being a bit old and dirty we loved it. Oh and they hadn't done things like filled the washer fluid but that was only a minor irritation in comparison. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by DAVID - 03 August 2022

" Very positive start to finish. Car was excellent and no issues for the month we were their. We drove just over 5'000 miles visiting 9 National Parks. The car was up to the terrain from deserts, mountain roads and forests "

" Overall very positive, staff very helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 02 July 2022

" I have had no problems with Europcar and waited until I had a email from you, but the best price was with Thrifty and I took it, wrong decision. "

" I booked it with you and paid the insurance that I needed, we we arrived to pick the car up it was suggested by the Agent the next size up would be better, we agreed and signed as it was more expensive but the Agent added extra insurance without discussing it with us. Just sign and you are on your way which I did, not until you get the email you find what you actually signed for. I have used your firm quite a few times and the first time I have been caught, I will now look for other Agents. The 1st car we picked, we got to the gate only to be told that car needed a service so we had to take it back and choose another which we did, when we arrived at my Sons house and in the daylight we noticed the cloth seats were stained in sweat so I got hold of some cleaner and removed the sweat marks, the car did not smell that it had been sanitised. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by MICHAEL - 19 June 2022

" I have used Auto Europe a couple of times and found them very good. "

" The car had not been cleaned,there was other people's litter inside the car and it wasn't completely full of fuel. I feel like I was pressured into having extra breakdown.coverage "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by JOHN - 09 June 2022

" Easy to book and dal with. "

" Easy to deal with a quick check in / check out. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by MICHAEL - 22 May 2022

" Very easy no issues "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DOROTHY - 16 May 2022

" Booking with auto Europe was very good I've used you before I think on 2 occasions we will use you again "

" The first vehicle we had we to return the tyre light and another light wouldn't go of they got us another one but we had to refuse it because the seat belts were missing in the back. The vehicle we finally got Wes fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by JOHN - 11 April 2022

" Auto Europe use major rental companies so yes no problems there and cheaper than going direct, And yes I checked all the others "

" Didn't actually get a full size GMC but the explorer from Ford was ok, with high fuel prices probably better gas miles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAWN - 31 March 2022

" We have used dollar on a number of occasions but this time we were very disappointed "

" Counter staff friendly and efficient but even though we were told our car would be waiting for us in the pick up area we still had to wait 1.5hrs in blistering heat with a baby because the car wasn't ready! Other customers were sorted before we were and we were told we needed to be patient as car was being cleaned! If you state a pick up time surely your car should be ready for you? "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by ANTONIETTA - 22 February 2022

" Auto Europe did try to help BUT the contact they gave me was not known at the airport desk. However, the extra unauthorised charges were cancelled "

" Additional charges added without my agreement. Eventually resolved with ridiculous unreasonable effort on my part "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by MICHAEL - 20 December 2021

" Auto Europe gave the best price for Alamo, my preferred company, but was still TWICE the price paid last time. Voucher code worked fine in the Alamo auto kiosk at Vegas and hastened the process till we discovered there were no cars! "

" The first time ever that I have been disappointed with Alamo. Wait for a car, load car, start car "Service Required" unload car, wait for another, took car, no central locking, rough condition. Paid a premium price for Alamo over Dollar as they have never let us down before. Staff good and handover quick and painless as usual. But feel a bit cheated by them this time. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by JUSTIN - 06 December 2021

" The car was not in good order, something was wrong with the steering or suspension. Driving on the motorway the steering wheel was loose and shaking around. Hitting potholes the car was out of control. "

" Very low at the counter and i had to reconfirm all my details including my address. I believe everything was transferred. The car was not in good order, something was wrong with the steering or suspension. Driving on the motorway the steering wheel was loose and shaking around. Hitting potholes the car was out of control. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by DAVID - 05 December 2021

" As usual Auto Europe were excellent. "

" Had to wait a ridiculous amount of time at the counter, about 90 minutes , after a 11 hour flight. Only 2 staff on who spent ages with each customer ahead of me trying to upsell insurances, cars ,everything. Got to hotel 3 hours later than anticipated so room choice was limited. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by ANIKO - 03 December 2021

" Everything went well "

" Had a great experience with the company. To get the car and the drop off was easy and smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KENNETH - 03 December 2021

" Need better experiences and better prices "

" Vehicle had 2 warning lights on change oil and low washer fluid and as it was late discovered next morning that the vehicle was only a quarter fuel "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by JOHN - 03 November 2020

" Great car "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ANTONIETTA - 18 April 2020

" Helpful and professional staff "

" Very efficient despite civid problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MICHAEL - 28 March 2020

" Great - as above "

" We booked a Compact with Auto Europe but received an intermediate class vehicle. In Las Vegas the rental companies are all together at a purpose built building on Gillespie - 14 rental companies and 1000's of cars. With Alamo - a quick check in and then the lift to the 3rd Floor - over to the man on site - any of the 50+ cars in that row - choose make; colour and how new - great - then drive to the exit. We had a slow puncture so took the vehicle back - here is a ticket - go check out a new car. Because of the problem we upgrade to a Full size Nissan Altima - and quite new - great service; great cars and a good rental location. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by HAROLDAS - 20 February 2020

" 10/10 "

" Everything is very simple. Staff was helpful and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 24 January 2020

" N/A "

" Skipped the counter with online check in, went into garage to pick car up but was told the midsize id booked wasn't available and was upgraded to a full size by one of the Alamo staff. On leaving I was questioned vigorously why I had been given this car, eventually once id explained, I was handed the keys back and allowed to leave with the car. Not ideal but no issues with the vehicle at all. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by COLIN - 23 January 2020

" THE CAR WAS GOOD BUT THE EXTRA WE ENDED UP PAYING WAS DISAPPOINTED HAD HE MENTION THE EXTRA MONEY WE WOULDN,T HAVE ACCEPTED IT "

" THE GUY DEALING SAID WE COULD GET CAR DELT WITH DAILY AND SAID IS THAT OK DIDN,T MENTION THE EXTRA DOLLAS WE HAD TO PAY "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ANTONIETTA - 12 January 2020

" I have used Auto Europe for years and never had a problem. I've also had cars from Advantage in Las Vegas and not had a problem. This rental, however is ridiculous!!! I told the agent we were going to Disneyland for 3 days and he added $209.79 to my credit card. We didn't need or use tolls which he said were compulsory. This is a scam, misleading and bad practice. Very angry and disappointed. "

" I told the agent I was going to Disneyland for 3 days. He said I had to pay toll fees and it would be $9.99. It was actually $9.99 for the full 3 weeks!!! $209.79!!! I actually did not need this as the roads to Disneyland from Las Vegas do not have compulsory tolls!! I was not told of this total - it was just added to my credit card. Also when I returned the car they did not tell me about this fee. I am absolutely disgusted about this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 09 January 2020

" Excellent "

" As good as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by PAUL - 08 January 2020

" See above "

" The vehicle I hired originally was unsuitable due to its size, I went back to Dollar who helped me in choosing a new vehicle and saved my holiday. Thiago at Dollar Las Vegas literally saved my holiday. His customer service was exceptional. Thank you Dollar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 06 January 2020

" It worked for us great, checked the type of Car we wanted and Thrifty came out the best price, never used them before but will use them again "

" Very good, would use Thrifty again, coming back to visit our family in April and will definitely be looking to book with Thrifty again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DANIELLE - 03 January 2020

" Turned up to the counter, they advised the car hadn't been paid for even though I had prepaid a month earlier! I called auto Europe whilst at the desk and handed the phone the hertz staff to confirm the car had been paid for, they were arguing between themselves and an hour later we were no further along and hertz were still refusing to hand the car over, hertz reservations were called at the desk too who confirmed the car was paid. The counter staff were still arguing that the car hadn't been paid for even though their own reservations team had confirmed it was paid for. Had to pay all charges again and now still trying to claim a refund from auto Europe. "

" Turned up to the counter, they advised the car hadn't been paid for even though I had prepaid a month earlier! I called auto Europe whilst at the desk and handed the phone the hertz staff to confirm the car had been paid for, they were arguing between themselves and an hour later we were no further along and hertz were still refusing to hand the car over, hertz reservations were called at the desk too who confirmed the car was paid. The counter staff were still arguing that the car hadn't been paid for even though their own reservations team had confirmed it was paid for. Had to pay all charges again and now still trying to claim a refund from auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by DAVID - 01 January 2020

" I have recommended auto Europe a number of times to my friends as its best the best way of getting good deals on car hire "

" very easy to deal with and the girl was very pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by SAILESH - 30 December 2019

" Great price and booking- "

" Great rental- few issues on the first car offered but this was resolved with a different car provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by PAUL - 21 December 2019

" Easy rental, very reasonable price and a good quality car. Only small negative was that car could have been cleaner and smelt like someone may have been smoking in it. "

" Easy rental, very reasonable price and a good quality car. Only small negative was that car could have been cleaner and smelt like someone may have been smoking in it. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by MICHAEL - 10 December 2019

" I had a great holiday and the rental car worked very well. But like I said, I did have to upgrade. AutoEurope prices are far better than booking direct with rental companies. I always do compare using your site, although I had to book direct with Enterprise in April in Atlanta and with Avis last August in Nairobi. still a great service. "

" I had to upgrade as the car I found wasn't to my satisfaction. It was a very small SUV. It is the fifth time I have hired to pick from Las Vegas McCarran airport and the cars are getting smaller every time. I have to commend the quickness of the rental process which is the main reason I choose National. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by MICHAEL - 06 December 2019

" Never had a bad experience with dollar in the ten years I've used them would recommend and I'll be using again "

" Been with dollar every year for around ten year now will be back using them next year "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ANDREW - 15 November 2019

" Fantastic service keep the good work up "

" Brilliant service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JAMES - 11 November 2019

" Same as above "

" Overall a good experience but very disappointed in the cleanliness of the car inside, dirty, dusty and there was the previous renters rubbish still in the car when we picked it up "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by JOHN - 09 November 2019

" very good price and service "

" always been great and never any problems, have used many times previously "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by NICOLA - 08 November 2019

" From start to finish perfection! "

" Excellent value for money and a beautiful car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JAYNE - 07 November 2019

" I use Auto Europe every time I hire a car abroad and have nothing but good experience with them "

" A very easy transaction. We had booked an economy car and when we went to collect we were upgraded to a larger car at no extra cost - very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAVID - 06 November 2019

" See above ....I would like to receive your comments on this "

" Up till now always positive....advantage were very poor ....I arrived at reservation time to be told car was not there yet and that I would have to wait! No apology ...no understanding...just told as if I should expect this !After a call to your team ....things got back on track....I have to say I would now hesitate to use you in the Us ( circa 3 rentals over 8 weeks per annum)unless you can confirm you will not put me with Advantage , "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by CHRISTOPHER - 02 November 2019

" The car was dirty! Smelled of cigarettes and there was cigarette butts under the drivers seat and ash all over the car. I pointed this out to the staff and they said and i quote "just take the car and bring it back as you got it" There where scuffs and scraps all over the car and saliva inside the car where somebody had tried to spit out of the window and it had gone all down the inside of the door. When we returned the car we where told that we would never have been allowed to leave the premises with it in that condition and we will be charged for smoking in the car. I am disgusted! in the 20 years I have been travelling and renting cars I have never been treated in this way and I will NEVER use Thrifty or Auto Europe again! "

" The car was dirty! Smelled of cigarettes and there was cigarette butts under the drivers seat and ash all over the car. I pointed this out to the staff and they said and i quote "just take the car and bring it back as you got it" There where scuffs and scraps all over the car and saliva inside the car where somebody had tried to spit out of the window and it had gone all down the inside of the door. When we returned the car we where told that we would never have been allowed to leave the premises with it in that condition and we will be charged for smoking in the car. I am disgusted! in the 20 years I have been travelling and renting cars I have never been treated in this way and I will NEVER use Thrifty or Auto Europe again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by NICOLA - 01 November 2019

" Everything was very efficient and easy. No problems with the service at all. "

" Even though the choice of cars were very minimal we had a great experience and even after changing the car the service was very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by PETER - 24 October 2019

" Pick up was easy as was drop off just one member of staff ride and car was very dirty on outside, "

" The car was very dirty when picked up and the guy on the desk that had us walk round the car pointing damage out called us dirty Mancs "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by LEE - 24 October 2019

" The price was great, the car was what I asked for, there was no hassle. What is not to like? "

" The person processing the voucher tried to upsell a navigation addon. The car had one. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by LUCY - 23 October 2019

" Please see above "

" Sadly the Advantage car was not only dirty to start with and had part of it's bumper missing, on the most important day that we needed it, the whole purpose for this visit to Vegas, the car's orange engine warning light came on a few hundred miles into our journey. This was a particularly special trip out to Horseshoe Bend and Antelope Canyon, a tour which had needed to be booked months in advance! I stopped the car, got out the handbook which said do not drive the car, contact a VW dealer and phoned the Advantage breakdown assistance. When I advised Fernando of the remaining duration on our journey just to get out to the tour company in Page and then a 5 hour journey back to Vegas, he recommended we did not drive it further. He gave us the option to either drive it back to Vegas and send a pickup truck if we broke down roadside or wait where we were and he would send someone to get us. As we were 3 hours away from Vegas I decided to try and get the car back to Vegas as Fernando suggested. Thankfully the car made it back without further incident and we were given a replacement car however by this time we were too late to be able to turn around and get back out to Page to join our tour. The tour company were fully booked for the rest of our duration in Vegas. This was a tour I had been planning for several years and a treat for my 40th birthday. I cannot describe how upset I was to have missed out on this; to have paid thousands for a trip to Vegas for this reason to find I missed out on it. I have hired cars with many different renters in the USA and other parts of the world including Hertz, Alamo, Budget, Enterprise etc and never had a problem. Sadly I will not recommend Europcar / Advantage. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by MICHAEL - 23 October 2019

" Competitive prices and good comparisons between suppliers. Easy to book on line with timely reminders before car collection. "

" Trouble-free from start to finish. Helpful recommendation regarding minimising expensive fuel prices in California. Return (Enterprise) in Los Angeles especially quick and efficient followed by very short wait for shuttle to LAX. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by GRAHAM - 22 October 2019

" Poor customer service "

" Lied to by counter staff- was told as i was driving across state into California i would need their 'E-Z Toll' pass at an extra $10 per day due to tolls being used everywhere on highways in California and that i would not be able to pay any tolls locally or online. Being from the UK and not having to deal with tolls i felt the counter staff used this to scare me into agreeing to the EZ-Toll pass. I soon realised i had been lied to and sent out an email to yourselves and you local agents Advantage. It took AutoEurope 3 days to reply to me! I had to drive to a local Advantage office and have the EZ Toll pass removed from my contract but had to pay for the days it had been active even though i had not driven through any toll roads. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KERRY - 19 October 2019

" Easy to use, great price "

" Helpful check in - lots of options provided. Package made it hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by CELIA - 19 October 2019

" I am very unhappy about being overcharged and the additional hassle this causes in trying to get my money back after my holiday. "

" I have tried to ring but your office is not open at the weekend and I am unable to call next week. I have been over charged for my car. I did query this on pick up and drop off and was told that this would all be sorted out with the prepayment. Before the charge went through. I owed local charges of $288.74 for additional drive, roadside recovery, fuel, and local taxes but have been charged $496.46 (£395.39). Also I had to provide a $200 deposit so a stop of over $600 was put on my card during the rental period although I had already paid the majority. Please can you arrange for my money to be refunded. I have the paperwork to back my claim which I can send through "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by BARRY - 17 October 2019

" Easy to use site. Would recommend not booking anything you can't cancel and on checking back a lot on deals as they add on a lot of offers at times such as second driver free or free tank of fuel, so is possible to get a better deal if you book far enough in advance "

" Efficient and helpful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 17 October 2019

" Good experience other than the disappointment at the counter noted above. "

" It was disappointing that the Hertz counter agents did not offer the much promoted (by Hertz) benefit of choosing your specific car preference in the category booked. We asked the question and the agent said it was not possible and a specific car was allocated by the agent. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by DAVID - 16 October 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 16 October 2019

" Good web site. Easy booking process and very informative resulting in no issues at counter. Good value. "

" Car came from Advantage in Las Vegas where the pick up went smoothly with just a short wait. Drop off took just a couple of minutes. Good service and excellent vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by DAVID - 16 October 2019

" As stated before I was happy with the car but not with extra payments. "

" I was under the impression that I had paid for GPS with my booking. However I was told when I picked up the car that it was only a request for it and I was charged on top for it. Also I contacted Alamo online twice reference me dropping the car back a couple of hours later than originally planned. I got a response 3days later and another after I arrived back in the UK. I was therefore charged an extra $54 for later arrival and $91 for upgrade to SUB with inbuilt GPS. I have also noticed 2 payments for $256.61 on my debit card. One has come out of my account the other has been pending for the past week. Please could the second be cancelled? The overall experience with Alamo was good but could have been better with online communication and clarity over GPS at time of booking. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by RICHARD - 15 October 2019

" Received the usual hard sell on breakdown cover and would I like to upgrade at the check in desk in Las Vegas but on collecting the car the overall condition of the cars available was very poor. The first car had badly torn and stained seats which I had to refuse but the only alternative available was extremely second hand, scratched, dented and the aircon was very poor. Not impressed at all with the actual cars available "

" Booking the car with Europcar was easy and the rates were competitive "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LAS VEGAS, US - Reviewed by NEIL - 15 October 2019

" Woudl recommend using Thrifty in Las Vegas "

" Really easy process, friendly assistants, overall was ery good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DOROTHY - 14 October 2019

" We had exactly what we wanted and service was good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by CALUM - 13 October 2019

" All good. "

" An excellent rental experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by SIMON - 13 October 2019

" All went as it should. "

" Was happy with dollar. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by IVAN - 10 October 2019

" AutoEurope processes were great and I would use them again, we travel to the USA nearly every year. but I am reluctant to use Dollar again "

" Our first vehicle developed a fault (the engine management warning light came on) and on contacting Dollar were told to return the car immediately. I did so and was assured that there would not be any charges, although we did not fill the fuel tank so it was 3/4 full. I selected three more cars and each was rejected at the exit point. Eventually the manager? gave us a "free" one car upgrade and this car was fine for the rest of our 3 week trip. All the staff were very polite and apologetic, however it took us about two hours to exchange the first car. On return we were told that all Chevy Malibu cars had a recall, so our car should not have been rented. I was therefore surprised to be charged $18.98 for fuel. I complained to Dollar and although a confirmation email was received, no further contact has been made. I would have been happy to pay for the used fuel but NOT at Dollar's high rates. Are you able to help in any way? "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by STEPHEN - 09 October 2019

" Wth Auto Europe, very good. With Dollar, not so good. "

" Charged me over $700 for an additional driver. Said they couldn't take it off at pick up but would when I dropped off. On returning it took over half an hour and getting a manager involved before they agreed that they could take it off. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by BENJAMIN - 09 October 2019

" Have used Europcar several times in the past, but will ensure I never do again after this experience. "

" Complaint about misselling of extra products at desk was misunderstood and ignored by your help desk despite repeated emails to explain the situation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by IAN - 09 October 2019

" Liked the car shame about the interior. "

" Car was very clean outside but inside was filthy had to use anti bacterial wipes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by JOHN - 09 October 2019

" Everything went very smoothly and quickly "

" A good experience...as always! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by CATHERINE - 07 October 2019

" Particularly liked helpful friendly staff in pick up zone and drop off return area. "

" Staff at check in, pick up area and drop off were all excellent, professional, prompt and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JAMES - 05 October 2019

" Overall an excellent experience "

" Usual high standard of vehicle and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MATTHEW - 02 October 2019

" as said previously, there is a considerable amount that has to be added to your prepaid voucher that can double your payment for the car hire "

" be prepared to have to add considerable amount of $ on to your prepaid car hire vouchers. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ALAN - 25 September 2019

" Overall very satisfied "

" No selection of cars in same group at pick up "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by ROY - 24 September 2019

" Faults on car "

" Europcar very good agent not so good "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 2

LAS VEGAS, US - Reviewed by PAUL - 22 September 2019

" See my comment above "

" We rented an intermediate car. The counter person insisted we needed a much bigger vehicle to be safe on the National Park roads. This cost an extra $200. It was totally NOT necessary and I was duped. Hence I would not recommend this company. Also not easy to find the drop off. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by GAIL - 22 September 2019

" Very difficult getting both in and out of car provided "

" Having a disabled passenger with a wheelchair it was almost impossible for the passenger to both get in and out of car and there only 3 cars to choose from all the same style and staff were not able to help to provide any help to assist so not very happy with the service "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by WAYNE - 20 September 2019

" auto europe offer great range of companies and vehicles at very good rates, insurance is a must in the USA booking is quick and easy. "

" Alamo was good and efficient as usual, however the vehicles available for the class bought where probably not that premium just big. I damaged the car but as I had insurance the process at drop off was quick and painless, Alamo are a great hire car experience. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by PAUL - 18 September 2019

" As Above very good. Got to say was the best car hire experience i have ever had. including bookings with your company.. The main thing that Impressed me was the No excess waiver / CDW. Brilliant keep that as it is I will book through you again "

" Got to say was the best car hire experience i have ever had. including bookings with your company.. The main thing that Impressed me was the No excess waiver / CDW. Brilliant keep that as it is I will book through you again "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ANDREW - 18 September 2019

" What can i say, you are there, the process is easy and I appreciated that there weren't any surprise surcharges. "

" it was fine. Nice and easy. It would be good to be given an info sheet with return instruction on it though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by CHRISTOPHER - 15 September 2019

" Professional "

" Real easy from start to finish, no hesitation in recommending "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by RAY - 31 August 2019

" Great service, no hidden charges. Always use Auto Europe to book our rental cars as they have the best deals with no hassle. "

" Fantastic , speedy service and fast and easy car return.. Only issue were cars tyres were overinflated (50psi instead of 33) and airport shuttle took us to wrong terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by MANISH - 30 August 2019

" The experience could have been better "

" The counter staff was not helpful and knowledgable. He could not answer a simple query on Alamo Toll road policy. The vehicle was not in best condition. It was not properly serviced as the service light came up in few days "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by PETER - 28 August 2019

" Happy with the process and service "

" Had two issues with car. Main one was that there was a steering issue with the car pulling to right. Second was that a piece of the framework fell over as it was broken and glued back on. Not sure how you resolve point 1, however point 2 was a worry during the holiday as was thinking that you might try and charge me for this, worry did not materialise as you explained that this was a known fault on these vehicles. Would have been good if you had explained this up front for this vehicle. Point 1 was a problem throughout the holiday as we did a lot of driving "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LAS VEGAS, US - Reviewed by RICHARD - 27 August 2019

" Overall very positive but I got charged by Alamo at drop-off for (1) 'Conc Rec 10 PCT' at $5.22 (2) 'Clark County Tax' at $1.04 and (3) 'Fuel Service Option' at $52.24. (1) and (2) show as included in my bill to Auto Europe, so it is not clear to me why I am being charged again. For (3), having purchased the gold option where the first tank of fuel in included in the rate, I was not expecting to be charged for an empty tank. "

" We ordered a satnav and I had expected a car with a built in satnav, not a plug-in one. We had to return the first satnav as it didn't work. Otherwise a good experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by GREGOR - 21 August 2019

" This hire, pick Las Vegas, drop off San Francisco with Alamo was a straightforward and pretty slick experience at both ends, overall recommended. There were a few paint defects and bodywork scratches from prior hires that I noted at pick up, staff were pretty disinterested in marking them on the form,this the only modest negative "

" As below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ANTHONY - 21 August 2019

" It worked fine "

" On the whole pick up was easy and efficient. Wasn't given the hard sell. Pleased with the car we got. Having requested a Sat Nav and paid £16 a day I was disappointed to find it was totally unnecessary as the car already came with a perfectly functioning sat nav which we used all holiday. The hired sat nav sat in the trunk for the whole holiday "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by BRIAN - 08 August 2019

" Very competitive, loved the all-inclusive insurance, user friendly website. "

" Pick up and drop off were both seamless, car was great, and counter staff were helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOANNA - 30 July 2019

" We've reserved Q4 category vehicle for Las Vegas pick-up. We called both AutoEurope customer care and Dollar Plus customer care 48h prior to rental time to confirm we will be a bit late to 9am pick up. We were assured that the car will be held up to 2hours. Upon arrival (1h 10mins later than booking time) we were told that the car we reserved was given away and that the only available car was category F. Since we were heading to a longer journey finishing in L.A. we took the only car made available to us. Upon arrival to the DollarPlus car park we saw multiple vehicles occupying DollarPlus car park in spite of being told otherwise. The car we were offered was California registered (unlike other cars on the parking lot) which was suspiciously convenient since we were dropping our rental car in L.A. I do not believe it is ok to still charge us Q4 rate when we were given lower class car in spite of being told on the phone that there will be no problem with the 2h hold. "

" We've reserved Q4 category vehicle for Las Vegas pick-up. We called both AutoEurope customer care and Dollar Plus customer care 48h prior to rental time to confirm we will be a bit late to 9am pick up. We were assured that the car will be held up to 2hours. Upon arrival (1h 10mins later than booking time) we were told that the car we reserved was given away and that the only available car was category F. Since we were heading to a longer journey finishing in L.A. we took the only car made available to us. Upon arrival to the DollarPlus car park we saw multiple vehicles occupying DollarPlus car park in spite of being told otherwise. The car we were offered was California registered (unlike other cars on the parking lot) which was suspiciously convenient since we were dropping our rental car in L.A. I do not believe it is ok to still charge us Q4 rate when we were given lower class car in spite of being told on the phone that there will be no problem with the 2h hold. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by LISA - 16 July 2019

" A1!! "

" Great customer experience from start to finish plus excellent value!! I would recommend auto Europe in a heartbeat!! Thank you!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KIERON - 12 July 2019

" Awful "

" Very disappointed, I initially payed £52 which i thought was reasonably but another £50 was added on collection then another £50 after return for reasons unknown , never again will I rent from enterprise "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAVID - 09 July 2019

" See above "

" My only negative is that I asked for a GPS Garron device which you were more than happy to give to me at an extra cost, only to find there was an inbuilt Sat Nav in hue car. You guys would have know that so it was a complete waste of money. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ADITYA - 07 July 2019

" I would recommend to my friends. Very good service. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by TIMOTHY - 02 July 2019

" Booking with Auto Europe gives me the confidence that everything is paid for up front, everything is covered and I won't have a problem. "

" As they didn't have the car I had booked available I got a free upgrade to the next level. Which was much appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by SPYRIDON - 24 June 2019

" You should change your policy about that! "

" I rented a car from Alamo in San Francisco from 18 to 26 June 2019. I left the car in my Hotel parking in San Francisco to travel to Las Vegas for 2 days and I booked a car from Alamo for 21-23 June. Nobody told me anything about any problem. When I arrived to Las Vegas they told me from Alamo that I am not allowed to book a car while I rented a car elsewhere at the same moment. I cannot see where is the problem! And I had to seek for another company car at 10 pm! From other companies they told me this is not a problem! And, even more importantly, Auto Europe charged me for the Las Vegas car rental before waiting for the confirmation that I received the car! I am still awaiting for the refund! Even you may wish to ban a 2nd car rental at the same moment, you should not allow me to proceed with the 2nd rental "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by KEVIN - 23 June 2019

" Contract says all taxes and fees paid, yet still charged $51 in taxes and fees. "

" Contract says all taxes and fees paid, yet still charged $51 in taxes and fees. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by GRAHAM - 14 June 2019

" . "

" Staff were courteous and helpful and even helped us set the sat nav. One of the better experiences with car hire companies. The car that I had hired was ready and clean and we had a choice of make. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEWART - 04 June 2019

" As above. Not pleased with the experience. "

" No screen wash in reservoir, needed because of bad weather. Engine coolant needed part way through journey. Satnav sold to me, but was not needed as there was one fitted in car. We returned this and were given a partial refund. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAS VEGAS, US - Reviewed by GEMMA - 04 June 2019

" Efficient service, competitive prices. "

" Condition of cars not very good, lots of scuffs and scratches. Not the newest vehicles. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by JOHN - 28 May 2019

" Auto Europe on-line site was very easy to access and booking etc was slick and proffesional "

" I have rented with Dollar at Las Vegas several times over the years and have always been pleased with the cars and the service provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by SHEIK - 27 May 2019

" very happy with their service . "

" Alamo experience was very good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by DANIEL - 22 May 2019

" Foundd the best and cheepest deal "

" Blatantly lied to when picking up car in order to be upsold to. Told no satnav built in to car we were assighned and we had to rent one . However there was a built in sat nav. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by JOHN - 22 May 2019

" Everything ran smoothly "

" No problems whatsoever very happy with quality of car and process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by RUKSHMI - 21 May 2019

" The upgrade made the journey more enjoyable. I'm glad we could see the car before we choose to drive it. "

" Great service. Great car. Had to wait for the car but then got a free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by EVA - 21 May 2019

" We are satisfied with the experience. "

" We were very happy with the car/mileage and the service however, we rented a GPS, online, during the booking the site did not indicate that it would have any additional costs but upon pick-up we had to pay additional $14 only to discover that the GPS does not work in Arizona - which we specifically indicated during pick-up that that is where we are headed to. In the end we received a full refund for the GPS which we appreciated. Just wanted to let you know as it caused some unpleasant times trying to find our way on the way to and from the Grand Canyon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by EWEN - 17 May 2019

" Ok but no different to competitors "

" Car displayed low screen wash level when driven away. Screen wash should have been checked and topped up before pickup "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by NICKY - 16 May 2019

" OK "

" OK FOR PRICE PAID "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by ROBERT - 12 May 2019

" See above. We went to the Hoover Dam and Grand Canyon and had the best day - our experience with Hertz was part of that "

" Robert (who served us) was very friendly and efficient. The vehicle was perfect for our trip and it was brilliant value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by STEPHEN - 10 May 2019

" No problem as always with Alamo or Auto Europe "

" no problems as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by VICTORIA - 07 May 2019

" Very good - easy to use website, competitive prices and efficient "

" The car we rented on from Dollar on this occasion was slightly dirty when we picked it up and had more mileage than we would usually expect on a Dollar rental car. However it drove well and the pick up/ drop off process was absolutely fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by KATHLEEN - 07 May 2019

" I always rent from Auto Europe "

" Very disappointed to be charged for extra insurance when I took the car as I was under the impression I have full cover. The agent tried to get me to prepurchase fuel saying it was cheaper than buying elsewhere. I found many places where fuel was considerable cheaper. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by JOHN - 29 April 2019

" No problem booking with auto Europe and process was straight forward "

" I hadn't booked a Sat. Nav. and was asked at the counter if i needed one. I declined but inquired if the car was fitted with one and was told no but it was. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by PAUL - 23 April 2019

" all went very well "

" all was very simple "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by DAVID - 22 April 2019

" Advantage car hire only seem interested in selling add-ons. "

" The car we reserved was not available, the counter staff were unhelpful. We will contact auto Europe directly with all our complaints. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by WILLIAM - 21 April 2019

" Easy booking with no hidden extras. "

" Prompted cordial service from beginning to end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by LEE - 08 April 2019

" Very good experience . "

" Very friendly counter staff who was very helpful and told me where to collect car from. I had a slight issue in being about to actually drive the car away in the front I hadn't actually driven an automatic car before so I was insure of the controls and couldn't move the seat back as was electric. The first man I asked wasn't as helpful as I would suspect but still struggling I asked someone else and he was a lot more helpful and actually came and gave me a demonstration. After that I was fine. Car was clean on pick up and drop off was fairly easy. Could of been a bit clearer though as just parked and had to wait for someone to come over and check it over. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by ERIC - 04 April 2019

" When problem at 9pm in las vegas you could not sort problem out. Left at desk for 2 hours. Finally guy at Atvange desk suggested I take car for 24 hours giving time to sort. I still had to ring you 15 hours later asking what to do. Took 2 days to get car. "

" Having used autoeurope for 15 years normally with dollar or thrifty never any problems. But europecar was completely a waste of time. No car waiting no order on system in las vegas at Atvange desk. Europcar using third party for cars in usa if any problems can't sort out. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by ANTONIETTA - 02 April 2019

" Overall very good and trouble free "

" Very efficient and good value "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by RICHARD - 27 March 2019

" All went well - good experience "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by ANDREW - 26 March 2019

" Internet booking so nothing much to say. "

" Car was old and brakes were very poor and should not have been on the road. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LAS VEGAS, US - Reviewed by LEANNA - 25 March 2019

" Never again! I have made a formal complaint which is yet to be acknowledged! "

" The staff were rude! They mis sold me products that I asked to be refunded which they declined! The car was old, tank wasn't full and the dash board full of errors. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by MICHAEL - 21 March 2019

" The first car had to be returned after a couple of days as the locking system failed, again had to spend half the morning on the phone and then we had to return the car ourselves, the second car was much smaller and like driving a tin can, so I would think twice about hiring from you again. "

" There was no car available when we arrived and after traveling 18hrs plus the last thing we wanted to do was hang around waiting for a car. Staff kept trying to up grade us at an extra price. Was not to impressed as usually with other car hire companies if they need to upgrade you its free. Staff not really helpful, just said you'll have to sit a wait for a car to come in. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by SAUL - 21 March 2019

" Friendly staff and good services. "

" Everything was pretty easy! Good prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by HARVEY - 16 March 2019