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LOS ANGELES CAR HIRE REVIEWS
Car hire reviews in Los Angeles
World renowned as the home of motion picture, Los Angeles attracts millions of global tourists per year. A cultural hub with more than one hundred museums, the city is a lively, bustling place, with lots of hype and activity. Partly due to its fantastic weather; the city has developed many coastal tourist attractions, which together with the city’s picturesque beaches and scenery, make for an unforgettable holiday. As in most American cities, a vehicle during your trip is an important addition. If you’re considering hiring a car, then have a read of our car hire reviews in Los Angeles to find out what previous customers have thought.
Auto Europe has over 60 year’s global car hire experience, and has been present through its trusted partners in Los Angeles for years. Along with car hire, we also provide a luxury car hire service, motorhome hire and a transfer service. Having partnered with several local, national and international car rental brands, means that we do not only offer a large fleet of vehicles to choose from, but also multiple pick-up locations across Los Angeles, including Los Angeles Union Train Station. Another very popular pick-up point is Los Angeles Airport – which is by far the most sought-after branch in LA for arriving visitors. If you’re looking to hire a car, give one of our reservation agents a call today.
AUTO EUROPE LOS ANGELES, UNITED STATES Car Rental Reviews
Average Rating for Auto Europe Los Angeles:
LOS ANGELES, US - Reviewed by IAIN - 19 September 2025
" As above "
" Could speed up yard exit process after collecting car as there was an unexpected wait (not too long) in a queue with that process. Alternatively inform customers that a delay in exiting the yard should be expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by AMELIA - 16 September 2025
" I love auto Europe "
" There was over an hour wait for the car this is what let it down everything else was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 04 September 2025
" Competitive prices and good service "
" Mid- sold insurance and fuel extras "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCIS - 02 September 2025
" I had reservations with this booking but I should not have been. Everything went very smoothly and the vehicle and cover was as expected and great value Would definitely use again "
" Customer service was really good. There was a slight delay on recieving hire car but was well ahead of predicted wait time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 29 August 2025
" our rental was with Budget not Hertz. As seems to be the way with Budget which car you get depends on the desk staff rather than your booking but the car we got was ok. "
" our rental was with Budget not Hertz. As seems to be the way with Budget which car you get depends on the desk staff rather than your booking but the car we got was ok. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STEPHEN - 21 August 2025
" Our experience on an earlier hire in Denver was very good. Los Angeles was very poor "
" Pick up clerk was completely disengaged and not helpful. Car had a nasty knocking noise coming from what seemed like a loose wire in the door. We could not locate it but it was an obvious issue after reaching about 30mph. The drop off staff were not interested in engaging with us so we had no opportunity to provide this information to them. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by KENNETH JOHN - 19 August 2025
" N/a "
" We had booked a mini bus and when we router was nine for us We had to go back on Monday to get a mini bus, this took about half a day out of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by SHAHAB - 07 August 2025
" Auto Europe was great. Found me a very good deal for pick up at LAX "
" Good rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JOHN - 25 July 2025
" Excellent value and service from Auto Europe "
" VERY unhappy with the attempt to sell extra product at check in on top of our fully paid voucher......disappointed that despite excellent new premises old unacceptable practices still take place. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THEANPOH - 21 July 2025
" The computer system is easy to use but sometimes not very clear what are required. "
" A very long wait at the counter to register and pick up the papers. We waited over 45 minutes even though we filled all the details on line. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by BRIAN - 19 July 2025
" See above "
" Supposed to provide vehicle with a full tank of fuel but only had enough for 75 miles. Was left out of pocket for $70 to fill. Told if I wanted it full it would take another 45 minutes when we had already waited 90 minutes for the vehicle to be cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 13 July 2025
" It's nice to choose a car that suits your needs and not just get given one "
" Was allowed to choose my own car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 06 July 2025
" Nice and slick process, although waited in queue for a while to pick up, return was easy "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 26 June 2025
" A little wait to collect car in LA, the staff were apologetic and pleasent, drop off could not be any easier "
" Quick and easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 26 June 2025
" I've been double charged! "
" I have been double charged. Auto-Europe charged me £246.41 on 21st May. Budget have just taken £258.51 23rd June. Now I have to fight to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GERARDO - 31 May 2025
" All good. "
" First of all you advertised this as on-airport and it it not. The car depot is about 4 miles away and you need to take a transfer to get there. Secondly, Budget Sales Rep told us we needed to have a toll pass to travel in California, it was necessary due to the toll system not allowing cash/card payments. Cars had to be registered. We accepted this and having driven 2500 miles did not hit a single toll! We were charged nearly $120 for what was in effect a lie. When I got back to the UK and rang Budget customer care to complain. They refunded me the money. Poor, poor service.... misselling and devious tactics. Will not use them again! "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 21 May 2025
" Over all very satisfying "
" Overall good experience apart from been home a week and not had an email confirmation of vehicle report after drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by LANCE - 19 May 2025
" When hiring a vehicle in LAX, customers are told it is an 'on site pick up'. No it's not, you have to catch a courtesy shuttle bus to the hire location/s. This information should be provided to customers along with the 'instructions' as to where to catch the bus outside each terminal. "
" Counter staff should not try to 'up-sell' those customers with an already fully pre-paid hire arrangement unless the customer asks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 28 April 2025
" NA "
" Car had 50K miles and had been ragged. Frequent wheel shakes and generally felt unsafe. To far away from LAX to take back but Im not sure that vehicle should be on the road "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by RICHARD - 25 April 2025
" Easy to book, well priced. "
" Be aware of counter staff asking if you want a car with sat nav, which actually involves an upgrade and a daily charge. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by BARTLOMIEJ - 25 April 2025
" Good choice "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MOHAMMAD FEZHAN - 21 April 2025
" I would use autoeurope again if or their competitive prices and ease of use for the website "
" Anna at thrifty was very helpful. She assisted us with speed and was happy to answer any questions. The process was seamless and I would definitely use them again. I had also booked with another provider during the trip (Avis who gave me a horrible experience with workers who were very incompetent) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NICK - 20 April 2025
" AutoEurope top notch, as usual. "
" It all worked fine. We had a new vehicle and a choice of about 20 vehicles on the lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 05 April 2025
" See above "
" Took 1 hour to get car. Booked car not available. Charged in error for one way drop off after cars tracker was picked up at an airport (whilst collecting a family member,) in Colorado. This despite car not being dropped off...and being correctly returned to pick up airport (Los Angeles) on correct date. Still awaiting a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by BARNABY - 02 March 2025
" Often use Auto Europe - Seems to be a the best price or at least competitive "
" Quick and seamless - I even got an upgrade! Thanks Sam "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 16 February 2025
" Would go with these again very slick no messing about "
" Great experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RANDOLPH - 13 February 2025
" So far no unexpected charges have been made! "
" All very easy - staff helpful "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 19 January 2025
" Easy to use website with competitive prices. "
" The guy u dealt with at the counter was really nice and helpful. Big line but went down really quick. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MELVYN - 14 January 2025
" Very unacceptable/ devious practices of agents in the US is ruining this company's reputation. It has to stop "
" Agent at LA told us a load of lies. We had premium insurance- which we paid for in advance from the UK and included ALL extras including wheels. Yet he told us we had no option but to get extra wheel insurance as it was LAW in California. On further research we found out this was a load of lies. He therefore misled us and took advantage of us. Gaining money by deception. We didn't even get the car we had booked. We paid in advance for a medium size SUV and got a compact KIA. The whole experience was terrible from start to finish. Your agents are taking advantage of overseas travelers and this practice is highly unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by JAFAR - 13 January 2025
" Hello, I am very unhappy because your company had charged me for the entire rental period, but they did not accept it and took money from me again!!!! "
" Hello, I am very unhappy because your company had charged me for the entire rental period, but they did not accept it and took money from me again!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ALEXANDER - 18 December 2024
" everything went well, no complains "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 11 December 2024
" Auto Europe are good, but I will not use Thrifty again. "
" When I arrived they said my electric car came without a charging cable so it was best to change to a Petrol vehicle, which I did and they then charged me more again than I had already paid. They wanted to upgrade me to a higher spec car so they could charge me even more, They were also trying to charge me more for insurance by scare mongering. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PAUL - 05 December 2024
" Overall, a great price and the car was of good quality if not a bit on the old side. I guess I could have tried other cars in the lot to see how much younger they were. No pressure to upsell at the counter, a great rental. "
" Staff were great, the car was Ok, had over 30K miles and was a bit worn in places but it served the purpose of the trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ADAM - 02 December 2024
" Great experience. "
" Quick and easy, no hard sell to buy other insurance packages. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PETER - 12 November 2024
" You just need to be competitive, the vehicle we had was value for money, pleas keep it that way "
" All fine, the guys in LA namely Victor P was brilliant, just very helpful and easy to deal with, please send on our thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RICHARD - 06 November 2024
" Not sure how to go about claiming for a refund of these additional charges made by thrifty. "
" Hired online through Auto Europe. Voucher #UK5730092-1 That states that Your rental includes: * Appropriate local sales taxes at the appropriate rate(s) in force. * Concession Fee: Included in rates . In addition to these 2 charges being added to my bill, I have also been charged for PREM RD SVC, which I did not agree to. The only charges should be FPO $71.22 and a child seat $98.00. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by TIMOTHY - 04 November 2024
" Excellent .Fast and friendly service. "
" Excellent .Fast and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 27 October 2024
" Was happy with overall experience, car wasn't as clean as I would have expected "
" Was happy with overall experience, car wasn't as clean as I would have expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by STEPHEN - 14 October 2024
" Auto Europe seem ok and competitive. "
" The counter staff at LAX for Dollar and Hertz are simply dreadful. I believe that there is a genuine culture issue and every time I have rented from LAX it has been simply dreadful. Long waits, grumpy service, mistakes etc. Perhaps there are system issues too, but the counter staff's attitude is far from customer oriented. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JAMES - 14 October 2024
" As per previous comments. Auto Europe should not recommend unscrupulous car hire places "
" I booked a car for 2 o clock but there was not one available. When I asked the counter staff they said this was standard practice to overbook and make customers wait and actually I was lucky that I only waited an hour. Also I was charged in advance for fuel when I had requested to fill it up myself before returning. The guy on the counter said it was cheaper this way but in fact it was not as gas was cheaper at the gas station. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by JOHN - 08 October 2024
" No problems. Straightforward transaction "
" Tried to charge extra fees despite me already having pre paid for all extras. Wouldn't accept what the voucher said until I persisted and refused to accept their incorrect paperwork "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MALCOLM - 06 October 2024
" Auto Europe no complaint. Dollar(Hertz) are terrible "
" Car was a rust box. Absolutely shocking. Mo( manager) was unhelpful. Booking clerk was deliberately slow. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by BARRY - 06 October 2024
" Vvvvv "
" Vvvvv "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by IAN - 04 October 2024
" Waiting for refund still 7 days after car return "
" Car dirty inside and lots of bumps. Scratches "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by TIMOTHY - 02 October 2024
" Excellent. The whole experience was smooth and good. "
" All good. And the car (Kia Soul) was excellent, compact but comfortable and powerful. Would use Thrifty again without a doubt. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 01 October 2024
" Auto Europe at no fault but dollar was awful "
" Awful had to wait over an hour and a half to receive the vehicle and this only when I went mental "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAYMOND - 24 September 2024
" See above. "
" After arriving from an over 12 hour flight and having to wait over an hour to get my vehicle was totally unacceptable. All I wanted was to be in my hotel and in my bed. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by LINSEY - 16 September 2024
" I always like to book with Auto Europe because you have the option to include all the insurances and have zero excess - which in the USA really saves the hassle of having to be handled sold additional at the counter, which can sometimes be intense. I've used Auto Europe for years and always go here first to book a car hire. "
" Dollar in LA was ok. It is a distance from airport but shuttle takes you there. Didn't like that I was unable to choose my car. Like in all the other hire places I've used. Waited a while for a SUV to be available. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STEPHEN - 15 September 2024
" Auto Europe are ok, I use the often and for some years. Many of the car rental companies, particularly in the USA are absolutely dreadful and they have a cultural issue where customer service is not anywhere in the desk staff minds. "
" Check in at LAX was absolutely dreadful. The staff are useless, slow, their attitude is not at all customer focused and the overall service is dire. Also, I have been overcharged by the airport staff adding an underage charge on booking in that I didn't notice until later. I am 73 so not really underage! I would advise others to avoid Hertz at LAX and probably everywhere. Terrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by BRIAN - 12 September 2024
" See 3 above for full comments and photos I took if required. "
" Awful. Having been a customer of the Dollar, Buget, Hertz group annually over 27 years. This was the worst. 1) In line for 2hr 10 minutes after a 10 hour flight before being served. Only 4 service agents on. FORD ESCAPE or Similar /Intermediate booked - but no cars of that type available due to high percentage of 'wallk in booking' late returns and extensions. Told to go out to the President Line and chose anything from there. Only three cars on the lot -= 2 Full Size 6 seater 4byx4, one of whick stunk of stale cigarrette smoke and a Tyota midsize Corolla which had clearly just been returned, washed a refuelled and put in the incorectparking lot. In deseperation as I had a 2.hrs 15 minutes drive to Palm Springs. In the well on the driver's side a large pierce of trim had come lose exposing a junction box of wires. I pointed this out when I got to the Exit Booth I pointed this out to the attendant who said it should now stay in poition but it was missing a plastic rivet to hold it securely. On the drive to Palm Springs on the I10 freeway going over a speed hump it came away and was in the way of the brake and accelerator pedal. I had to stop on the hard shoulder. While in Palm Springs I went to the Hertz desk at the airport where a member noted the complaint and logged it on the system. Te car had also nt been cleaned thouroughly as there was rattle coming fom under the front passenger seat caused by two empty beer cans. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by MARTIN - 10 September 2024
" Pricing was high at first but continued to monitor the market and then changed booking accordingly "
" Was a great Ram Rebel truck with only 1500 miles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MOHAMED - 09 September 2024
" overall good - A/C was not this great but okay "
" drop off was vey fast "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by IAN - 08 September 2024
" Experience very good the one thing that does annoy is although you have full insurance they always try and get you to buy the additional breakdown cover insurance !! "
" Shuttle collection points at airport limited due to construction. Apart from that and slight delay in awaiting vehicle the overall experience was very good. It would have been nice to have a choice of vehicles but having booked Pick up truck I think they had only one left. The vehicle had low mileage and no issues. Drop off was efficient and again slight walk from the shuttle drop off to terminal due to construction was only downside. This will be same for all off airport rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROB - 01 September 2024
" As set out above specifically booked a 7 seater but were told Auto Europe had only booked a 5 seater. "
" Not great. We had specifically booked a 7 seater and was this ld that we could only have a 5 seater. No due if fault of Avis or Auto Europe. Car not particularly clean, pile hasn't been checked and made odd noises/shook occasionally. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by MARK - 26 August 2024
" Good value for money, but Hertz experience left me disappointed and frustrated. "
" App did not work, quick check in not available, bus refused more passengers when half full due to poor baggage loading, long wait times at LAX branch, long check in process, lack of information on actual Toll process and payment, LAX branch did not answer phones after numerous attempts to reach them. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 25 August 2024
" X "
" X "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GEMMA - 20 August 2024
" I always use Auto Europe when hiring a car to go abroad, and alwayd recommend you to friends and family. It's always slightly cheaper booking through Auto Europe, instead of going directly through rental companies. The order process is nice and easy, good selection of cars and rental companies, and I've never experienced any issues at all when booking through Auto Europe. "
" Quite a long queue to get to rhe service counter, but appreciate there are a high volume of passengers using the service in the Summer holidays. The staff memeber was friendly and helpful, and processed the booking quickly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DAVID - 16 August 2024
" Either Auto Europe or Dollar are mis-representing the vehicles when they describe them as large 7 seaters, because the car I received was neither large or a 7 seater. "
" Counter staff told me there were no Ford Explorers available and all they had were Kia Sorrentos. When I went out to the allocated Kia, there were 2 Ford Explorers parked next to it. The allocated Kia was dirty inside and out and was the worst car I've ever driven. I booked a large 7 seater vehicle and was given a 5 seater with 2 collapsible jump seats in the boot - if we'd had to use the jump seats there would have been no space for luggage. The counter staff tried to sell me extra insurance which I'd already paid for. They tried to sell me a SatNav device - the car had SatNav built in. They tried to sell me a Fastpass for toll roads at €70+ / week when I'd already told them I wouldn't be using Toll roads. Then they tried to get me to upgrade to a larger SUV but I was under the impression I'd booked and for a large SUV. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by HELEN - 31 July 2024
" Auto Europe is a good site for booking rental cars, I've used it before and I'll use it again. "
" Web site easy to navigate. Great car at a good price, no hidden extras. Very easy to book and good follow-up comms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARC - 15 July 2024
" Any Auto Europe customers of Avis at LAX should be alert to additional services (e.g. RSN roadside assistance) being added to their bill without asking the customer first whether they want them. "
" On returning the car I was surprised to find Avis retained $98.72 on my deposit for a RSN service (roadside assistance) which I did not ask for at pick up, and it was not made clear it was being added to my bill. I am now in dispute with Avis trying to seek a refund. It is unacceptable in my view to add an optional charge to the bill without discussing it with the customer first. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by SIMON - 11 July 2024
" Great suv with easy pick up and drop off "
" Very easy to deal with "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by EDMUND - 05 July 2024
" Easy to compare suppliers. Very easy to modify reservation. Competitive prices. Always use... Europe or USA "
" Use often at LAX. Frequent shuttles to Alamo. Easy efficient pick up Like being able to pick a car of my choice from relevant section "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SERGIO - 02 July 2024
" The vehicle was a 6yrs old Nissan Rogue with an engine that was slower than that of an e-bike. In addition, I was tricked into purchasing pre-paid fuel at pick up moment without being told that I was paying for the full tank regardles from whether or not I was going to return the car with a full, half or empty tank. In fact, I was told I was paying the fuel $4.64 per gallon, thus implying that I was pre-paying the full tank but will only be charged for the gallons they actually filled the tank with. Very cheecky! Don"t think will use dollar again but given that they share staff with multiple car rental brands, I assume this is a very typical American "way of behaving" by tricking clients into buying services without being fully informed. "
" The vehicle was a 6yrs old Nissan Rogue with an engine that was slower than that of an e-bike. In addition, I was tricked into purchasing pre-paid fuel at pick up moment without being told that I was paying for the full tank regardles from whether or not I was going to return the car with a full, half or empty tank. In fact, I was told I was paying the fuel $4.64 per gallon, thus implying that I was pre-paying the full tank but will only be charged for the gallons they actually filled the tank with. Very cheecky! Don"t think will use dollar again but given that they share staff with multiple car rental brands, I assume this is a very typical American "way of behaving" by tricking clients into buying services without being fully informed. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by JOHN - 23 June 2024
" Na "
" Unaware at time of pick-up, that a vehicle breakdown recovery charge of over 200 dollars was made to my credit card. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 17 June 2024
" It was all very straight forward and there were no issues with the rental. How any issues would have been dealt with I therefore can't say. "
" Very good. There were no issues with the rental and Larry, who dealt with us at the collection desk, was absolutely excellent - a great guy and great representative of the company. Credit to him. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 12 June 2024
" Very efficient and effective. "
" Pick up of actual vehicle confusing as we were taken to vehicle another family decided they wanted it! We were upgraded as a result. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SRUJAN - 09 June 2024
" Cheapest on the market "
" The choice of cars in the range I had selected was very low with only 3 cars available. However they were able to give me an alternative option. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 03 June 2024
" Flexiblity to change plans and optimise pricing "
" Quick pickup. Only downside is that second driver had to be present. Went out of their way to find a new car of the model that I wanted. Far better than the other companies I have used at LAX. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLIVE - 22 May 2024
" Booking was very good. Slow pick up but very quick drop off. Didn't get the vehicle we had booked. All the vehicles had had the trunk cover removed so our luggage was visible which we were concerned about. On board communication system was a problem but we managed. Seating could have been more comfortable. Overall the car was OK. "
" We found the pick-up to be very slow. Firstly there was a long wait for a meet and greet bus. Then the counter staff were very, very slow. Then the vehicle we were offered was not what we had paid for. We expected a Ford Edge or similar but were offered a Mazda car or very large SUV with 3 rows of seats. We chose the Mazda and struggled with the on-board communication system. However overall we were generally happy with the car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PETER - 20 May 2024
" See above "
" 1st car had not been cleaned, 2nd car likewise but also had low tyre pressure warning, 3rd car fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by YUVAL - 18 May 2024
" Picked up from Las Vegas airport on May 15 - have not returned the car yet. The car was not cleaned thoroughly. See sample photos. "
" Picked up from Las Vegas airport on May 15 - have not returned the car yet. The car was not cleaned thoroughly. See sample photos. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by STEPHEN - 18 May 2024
" Good price and great service at Alamo rental car at LAX "
" Excellent service at LAX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMEON - 13 May 2024
" Some lack of communication between Auto Europe and Thrifty was regrettable. Other than that it was good. "
" We arrived at the rental location only to find out our insurance cover was not full and no sat nav was included in spite of these two things being specified at the point of booking. Other add-ons were also suggested which was quite unexpected and uncomfortable. There should have been clarity. Then the vehicle broke down a couple of days before the end of the rental. I get that these things happen but it was very stressful. It was a dead battery but I feel like this could have been checked out beforehand. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by REBECCA - 08 May 2024
" Great value for money, fast, efficient and friendly staff! Thank you! "
" Really helpful staff and answered all queries. Great value! Easy drop off and pick up! Easy transfer to car rental from LAX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 06 May 2024
" Helped secure.a competitive price,, but the hire company still charged more at the desk for things that should have been included "
" For peace of mind I booked the whole zero excess package, but then at the Avis counter I had to pay an extra £200+ for breakdown insurance. Surely if I hire a car & it breaks down, it should be Avis responsibility as in essence they are supplying a faulty product. Also I have not had my car & fuel deposit returned to my bank account yet . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ARTHUR - 02 May 2024
" Good pricing from auto europe and I even managed to get a partial refund when a pre trip sale was on. Easy pickup and returns process in USA with dollar. "
" The car was in fairly good condition and was very economical on fuel. The only negative was that the windows were dirty both inside and out and the carpet had lots of pet hairs on it when I collected it. Had it not been late at night and dark I might have chosen a different vehicle. Also I didn't appreciate the counter staff trying to scare me into paying extra for breakdown cover by quite clearly mis-stating the facts about the included cover which was on the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DARREN - 29 April 2024
" Overall very good experience dollar has become a reliable experience since merging after Covid "
" Very helpful staff had an issue with the car prior to leaving dollar which was sorted straight away by replacing the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 19 April 2024
" Generally all fine - but I had no problems ! "
" Usual attempt to upgrade at the desk which is always aannotiny/unecessary. No clear pictures of the vehicles that were being offered "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CAROLYN - 19 April 2024
" Very happy with car hire experience. "
" Very efficient and professional service. Met my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PATRICK - 16 April 2024
" Great experience with Auto Europe "
" The car was a bit dirty but otherwise it was overall a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by FREDERICK - 15 April 2024
" Was plain sailing from start to finish. "
" Almost everything was perfect. The car was great, but was fairly high mileage and there was a noise from the rear wheels. Most likely wheel bearings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SANTOKH - 13 April 2024
" Thankyou Auto europe for excellent communication and most of all fantastic price for my hire. Will recommend any day. "
" from airport pick-up to car pick-up and then drop-off everything went like clockwork. Good car choice and var was clean and less than a year old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 12 April 2024
" Overall a good experience. The car was fantastic and suitable for the 600 miles or so we drove around LA. "
" A superb experience from start to finish. Quickly collected the car and at the end, dropped off in 60 seconds with the e-dropoff service from Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LINDA - 10 April 2024
" I returned the car with a crack in the windshield, I don't know how it happened. Dollar rentals has billed me for all sorts of things, like towing services etc. They have kept my deposit, they have billed me for the car, and they have charged me for the windshield and other things. I would very much like to speak to a representative live. "
" Dollar rentals has charged me for the car hire, has taken an extra £325.48, and has kept my deposit as well. I was fully covered by car rental insurance as there was a crack in the windshield when I returned the car. The employee that received the car told me since I was fully insured and coved for such events I should be ok. I'm not even sure they received the payment that I gave you for the car of £511.00 pounds. I cannot get in touch with anyone at dollar rentals. I feel like I have been ripped off massively. Is there anyone in your company that can please help me? I have paper work and recites and pictures. This has been a nightmare please help me! Thank you. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by KAREN - 06 April 2024
" Tge service from Auto Europe has been very good but not from Dollar. "
" I have made a complaint "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by EDMUND - 04 April 2024
" AutoEuropa are brilliant Easy to change bookings when prices or dates change. Very interesting prices on comparison site when compared to direct quotes from rental companies "
" Long wait for shuttle from LAX to budget location. Several steps up onto bus.... Not easy with luggage Usually use Alamo & definitely going back to Alamo "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PHILIP - 23 March 2024
" Booking good efficient and easy to do, prices slightly below competition but was not happy at pick up due to the sat nav problem "
" the vehicle booked did not have a built in sat nav, even the most basic cars now come with sat nav so these must be ordered specially without, I had to pay $300+ extra to upgrade to a car with sat nav as our phones did not work in USA, other than this point I am happy with the service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by GORDON - 21 March 2024
" Great value "
" Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RACHAEL - 06 March 2024
" Need to be aware of hidden charges taken from deposit! "
" Unexpected and bidder charges amounting to over £200!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALISTAIR - 27 February 2024
" Easy experience with Auto Europe "
" I have been charged £90 over and above the agreed rental. I would like to know what this is for, or have my account refunded - thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 16 February 2024
" Same as answer to Question 3 "
" Very efficient from picking car up to returning itsame as question 3 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by THOMAS - 16 February 2024
" Staff were friendly and very helpful including bus service they answer every question and guided us along the way , very happy "
" Easy getting to the car was a 10 min bus ride from airport terminal, check in was straight forward and staff were brilliant, very informative. Car was great value and worth every penny no strings attached! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHAEL - 15 February 2024
" You have done nothing about our complaint. "
" As we have emailed you. A two hour wait to collect the car. Then told your insurance was not good so had to take more out. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARTIN - 12 February 2024
" Excellent from start to finish "
" Staff at LAX were lovely and friendly. Car was amazing and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 12 February 2024
" Would definitely use them again. "
" Efficient bus service from airport where Damian offered great check in service. Car was all clean and as expected with a choice of 3 cars offered. Drop off was extremely efficient too. All first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP - 08 February 2024
" very bad experience with dollar car rental "
" the worst experience ever had they lie about their car and very poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by IAIN - 30 January 2024
" Easy to navigate the Auto Europe site and browse through a range of vehicles. Once selected and payment made the voucher was immediately available. "
" There was some minor damage to the vehicle we were allocated. I pointed this out to the staff and they just told me to take a photo of each area of minor damage. However, once on the road, the car exceeded our expectations. It was very spacious with plenty of room for all of our luggage. It was a pleasure to drive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by EDMUND - 28 January 2024
" Always use Alamo LAX - efficient & user friendly "
" Like being able to choose the vehicle - not just given keys to a specific car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LESLIE - 28 January 2024
" Good rental with just a minor maintenance issue overlooked "
" Excellent vehicle in good condition just slightly marred by windscreen washer not being filled up at depot hence warning light on collection "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by YUVAL - 27 January 2024
" d "
" I reserved an electric car with the phrase "or a similar..." and was astonished to find out that I cannot get as a substitute a compact size petrol car. I had to pay extra 111 USD. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 11 January 2024
" Absolutely awful "
" After a lengthy wait, we were told there were no cars available and wouldn't be for 6-8hrs. Dreadful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by STRAHINJA - 10 January 2024
" never use dollar and if you can remove it from your offering "
" worst ever. Waited 4h+ to get car without any explanation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARK - 01 January 2024
" All good thanks "
" All good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDREW - 01 January 2024
" My Dad, who travels a lot around the world for his job as a journalist, recommended me to try Auto Europe for the car rental on my upcoming trip to the States. I found the website easy to use, and the prices were right in the ballpark of what I was hoping to spend, and certainly easier than using some of the company's own websites. I'll happily use Auto Europe again, but I'll be wary of choosing a Thrifty car in future... "
" The car I was given wasn't in very good condition at all. The front end of the car wasn't in very tidy condition with lots of scrapes and chips, which didn't look very good considering I was meeting my girlfriend's parents for the first time. Shortly after I started the drive to San Diego after leaving the Thrifty car park it was apparent that the steering was wonky, and there was a vibration coming from the steering wheel, which was particularly irritating for the long drive. I later found out that the sloshing noise that I noticed on the drive was the rear passenger door being full of water! Certainly not the experience I was expecting... "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by DANIEL - 31 December 2023
" No problems "
" Thanks, all fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAVEL - 02 December 2023
" happy with the rate comparison "
" very very long wait to get a car at the counter "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by THOMAS - 02 December 2023
" Our experience with Alamo could definitely have been better. We wasted so much time that our first day had gone by the time we arrived at the hotel. Our experience booking was good. The vehicle was on request as the info wasn't clear on the Auto Europe site. I would use AE again and Alamo, as this is the first time we have had an issue! "
" The first car we received was damaged underneath. We didn't realise this until we had driven away and were 30 min into our drive to our hotel. What a nightmare it turned out to be as it was rush hour on LA! We eventually exchanged the car, but not after them running out of our car category. There were several words with the manager and eventually everything was sorted. Not the best experience with Alamo at LAX. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ROBERT - 29 November 2023
" As noted above "
" Car rental was pick up 26th Oct drop off 26th Nov. Alamo on line reservation confirmation, confirmed these dates. Subsequent Alamo rental agreement emailed after car was picked up showed return as 25th Nov. Required telephone call with Alamo who confirmed that return date was in fact 26th Nov. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NEIL - 27 November 2023
" Excellent experience overall "
" Really good experience with staff, offered an upgrade which we paid for a better car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREA - 22 November 2023
" it looked like the cheapest deal around which included additional drivers, extra insurance for tyres and undercarriage and a tank of fuel. Doing it directly with Alamo was much more expensive. There were no surprises during the rental in terms of what was already included. "
" Everything was smooth and quick, no complaints. There was a fairly decent selection of cars and the Nissan we got was in good shape. The additional insurances are pricey but not outrageous, pretty average I guess. The additional driver was added in another location without drama. The young driver's fee is a bit high but pretty standard across all rental companies it seems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MANDY - 18 November 2023
" Great service although long queue in office to collect which after 11 hour flight was annoying. Also no instructions to shuttle bus we had to keep asking at the airport. "
" I've just received my bill for extras but it's on my cc and I'd rather have it itemised so I know what I'm paying for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATTHEW - 17 November 2023
" Great value, great customer services staff who dealt with a query over the phone. They were friendly, knowledgeable and able to answer my questions. Really impressed with the service. "
" Very easy to deal with, great customer service, car was clean and exceeded expectations. Drop off was easy and efficient with good shuttle back to the terminal. Friendly and professional shuttlebus drivers. On the whole a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 08 November 2023
" Always easy to book and even better if there's a discount. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRIAN - 31 October 2023
" collection of the car ruined the experience "
" 2 hour wait to collect the car - NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by STEPHEN - 24 October 2023
" Too long too get car "
" Hour and half wait to collect car "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MALCOLM - 14 October 2023
" Good "
" Good but drop off is poor because you just leave the car there with no inspection and anything could happen "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GRAHAM - 12 October 2023
" Great price, great car just long queues waiting to get car. "
" Long wait at hire desk 2 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DORIS - 08 October 2023
" See above. "
" There was over an hour queue to get the car and then the car the counter staff told us to get into wasn't there. Some people in the queue had been there two hours. It also cost more than I expected. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by PETER - 03 October 2023
" All good, a very easy process on collection and return "
" Very good/ and very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 01 October 2023
" No problem with auto Europe. Your service has been excellent unfortunately 50 are helpful and polite and uncooperative. Just told us wait "
" 3 1/2 hours to check to get a car and helpful staff and helpful manager no explanations and no apologies, very disappointed with the whole service from the counter staff and with help finding car after waiting for 3 1/2 hours "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JULIE - 28 September 2023
" Despite having Auto Europe Full Protection with Premium Coverage I was charged a further $171 when returning the car - fully fuelled and no damage. As an international customer apparently we don't have 'Full Protection with Premium Coverage' and Auto-europe are not answering emails "
" Despite having Auto Europe Full Protection with Premium Coverage I was charged a further $171 when returning the car - fully fuelled and no damage. As an international customer apparently we don't have 'Full Protection with Premium Coverage' and Auto-europe are not answering emails "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RUTH - 27 September 2023
" Everything was very straight forward and efficent with Alamo and Enterprise who seem to be under the same company umbrella now. We had a problem with a car breakdown and the switch was seamless with the car hire company. The problem was with the breakdown contractor who had difficultly in locating us and then coming up with a) a sensible place for us to exchange the car and b) transport all four of the car occupants to the car hire pick up. There was also a problem with mobile connections and the breakdown company did not have a good method in place for getting back to our case when we could reconnect. "
" Everything was very straight forward and efficent with Alamo and Enterprise who seem to be under the same company umbrella now. We had a problem with a car breakdown and the switch was seamless with the car hire company. The problem was with the breakdown contractor who had difficultly in locating us and then coming up with a) a sensible place for us to exchange the car and b) transport all four of the car occupants to the car hire pick up. There was also a problem with mobile connections and the breakdown company did not have a good method in place for getting back to our case when we could reconnect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 22 September 2023
" No poblems "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 21 September 2023
" Excellent prices from yourselves & will continue to be a regular customer. "
" Worst experience ever when collecting my vehicle from the depot.Waited for 1.5 hrs to be served.After a 10hr flight this is not accceptable.The trouble was too few staff taking to long to deal with customers who hadn't pre-booked.I had obviously pre-booked & it took me approx 6mins to be processed.There should be separate queues. Because of the long wait i was duped into taking additional breakdown cover.I wasn't asked by the agent & only noticed once we had left the depot.Hopefully they will improve in the new facility but i fear it's back to Alamo next time 15-20mins avg "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by CLIVE - 19 September 2023
" Auto Europe are always efficient and it is easy to get a range of quotes and make a decision. My go to car hire comparison site! "
" COUNTER AT LOS ANGELES AIRPORT: The wait at LA airport was about 2 hours. The staff were so slow, they kept asking people loads of questions that I would have assumed should have been completed in advance. They also spent ages trying to upsell everyone to bigger vehicles and more insurance. This meant that I didn't arrive at my first night's destination until nearly 2am. Very frustrating!!! CLEANLINESS OF CAR: The car wasn't properly cleaned. When it got dark I had to buy a pack of screen wipes so that the glare from other traffic didn't cause vision problems. The bodywork wasn't cleaned properly either, not actually detrimental to the use of the car, just doesn't make you feel good when you are driving a dirty car around. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by REBECCA - 19 September 2023
" was charged for items not discussed or agreed. I have tried to discuss this with both hertz and autoeurope and i have had no response. "
" i was charged for items not discussed or agreed. I have tried to discuss this with both hertz and autoeurope and i have had no response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DARREN - 17 September 2023
" The booking through AutoEurope was fine but the experience with Thrift was not so good. "
" The first car I got had a faulty battery and I ended up getting stuck and had to spend an hour and a half to try and get through to Thrifty for assistance. The breakdown service got me going again, but I then had to give up an afternoon of my holiday driving from Malibu back to LAX to swap cars. Not impressed... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by PAUL - 10 September 2023
" No problems, thanks "
" The man at the counter was abusive and insulting. He treated us as if we were fools and we did not appreciate the pressure selling tactics with fear and intimidation. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RANDY - 09 September 2023
" Favourable "
" Much better than at NYC and Orlando "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 02 September 2023
" Ok "
" Car dirty...sold toll fees not required "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by GREGORY - 01 September 2023
" I believe I was significantly overcharged for a mediocre vehicle and the subpar service. "
" Upon landing at LAX after an exhausting 11-hour journey, my family was met with an overcrowded shuttle. This made it impossible for us, with our two children and six pieces of luggage, to board. As a result, I found myself forced to retrieve the car alone, subsequently incurring additional delay to our onward journey and parking fees at the airport when I returned to collect my family and luggage. When I reached the rental desk, I was surprised to find a significant understaffing problem. Even though they had my flight details in advance, I had to endure a 45-minute wait. To add to the disappointment, I was incorrectly charged for PERS (an enhanced breakdown cover) that I had expressly declined. I became aware of this mistake only after reviewing the rental documents emailed to me two hours post-collection. The lack of a direct contact number for Dollar at LAX and the inefficiency of their call centre in the Philippines left me with no choice but to return in person "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by KATIE - 25 August 2023
" Aside from the matter with the deposit, the rental and drop off was smooth sailing "
" We were using a Barclaycard for the deposit for our car but we're told with UK credit cards we cannot swipe or using chip and pin to verify the card. Due to this we were told we have to show the credit card statement to prove the card details matched my name and address details, this isn't a problem but there wasn't any internet available for us to use to prove this. I explained this to the counter agent and was told we need to purchase an international SIM card for data or to incur data roaming charges to prove as we were not permitted to briefly connect to their wifi. I explained we weren't planning to purchase an international SIM card and that data roaming was blocked on my phone, I explained we were never informed of this requirement in advance on any of our booking information otherwise we would have prepared and was told it was not their problem as it is Dollar policy. The matter was escalated to the branch manager and he permitted me to connect to his hotspot on his mobile to show the proof. I believe this requirement needs to be made clear to renters from the UK so customers can be prepared. I have rented vehicles numerous times in the US and this is the first time I have experienced this issue. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SULAIMAN - 22 August 2023
" Everything great "
" Still waiting for my deposit to return otherwise everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALASTAIR - 21 August 2023
" Great loss damage waiver and pricing. "
" 2 hour line to collect the car. Tank was only 3/4 full despite choosing full to full. Car kept flashing up 'Maintenance required' "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ON YEUNG - 20 August 2023
" nice deal! "
" overall smooth and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 18 August 2023
" Booking process was very good and value excellent. Only thing I struggle with is understanding all the insurance options which I feel could be better explained. "
" Very long wait to collect car and actual car not allocated. Had to go outside and help myself to what was available in the class I had chosen, which was all a bit confusing and poorly explained. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ULRIKE - 14 August 2023
" It seems that car rental companies don't like it when you book via another company, it cuts into their profits and in turn they make it more difficult for the clients. "
" I had various emails from them before travelling telling me I HAD TO check in online. This obviously didn't work. After trying over 3 days I called the number and was told that it was not possible to check in online as I had not booked directly with Budget. The pick-up went fairly quickly but when I got back home I noticed that apparently the agent at the counter had snuck in some extra insurances, almost £200 of them. I understand that his commission depends on conning as many tired, jet-lagged clients out of as much money as possible, but I still don't like it. The driver's seat in the first car I was given was stuck at the far limit and could not be moved (I am 5 ft 1') so I had to take all my luggage out again and wait for another car. Once I drove off I saw that the tire pressure was all over the place, the warning display was on constantly. Would NOT recommend Budget to ANYONE. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ZOE - 01 August 2023
" Positive "
" Extremely long wait to pick up the car at LAX Once picked up , great service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANTHONY - 30 July 2023
" Auto Europe seemed ok but dollar not. "
" I paid a little extra from standard SUV to get 'jeep grand Cherokee or similar' however I ended up with standard SUV, they almost laughed at me when I showed them the screenshot of the car I was hoping to get! I specifically said that I would return the car full but they added FPO (fuel purchase) without me realising and I have emailed them to get a refund of that but no reply. Can you do anything about the above 2 points? We waited in line for over an hour to get the car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by KEVIN - 26 July 2023
" Terrible experience and I will avoid using dollar again in the future. "
" After travelling all day to get to LAX we had to wait over 2 hours in a queue at the Dollar pick up area before we received the vehicle. When we went outside to get the car, they didn't have the kind of car we paid for and could only offer us a pick up truck which was not what we wanted at all as we were in the city and parking it proved to be very difficult at times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ANTHONY - 14 July 2023
" Great car, great price, great drop. The pick counter service at LAX was atrocious. "
" 2.5 hour line to pick the car up. ONE person on the desk at LAX! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 14 July 2023
" Very happy with experience "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROBERT - 14 July 2023
" In the end the car was fine. Drop off was fine. "
" Stood in the queue. There were 18 of us waiting in the queue. It took 2 hours to get to the front of the queue. There were too few staff on the Dollar desks and after a long flight and with the prospect of a 3 hour drive, waiting in a queue to get the keys was not appreciated. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 21 June 2023
" We were absolutely blindsided by Thrifty. We thought everything went really well but then at the end of the rental we were charged an additional $350USD for "roadside assistance" which apparently had been added on to our rental agreement without our knowledge?? I cannot believe they did this and now we are hugely out of pocket and Thrifty are not responding to any of my emails. We are really upset and feel like we have been really ripped off, I don't understand how they can do this. "
" We were absolutely blindsided by Thrifty. We thought everything went really well but then at the end of the rental we were charged an additional $350USD for "roadside assistance" which apparently had been added on to our rental agreement without our knowledge?? I cannot believe they did this and now we are hugely out of pocket and Thrifty are not responding to any of my emails. We are really upset and feel like we have been really ripped off, I don't understand how they can do this. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 17 June 2023
" All went smoothly and efficiently "
" Happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WENBO - 16 June 2023
" na "
" na "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GARY - 06 June 2023
" Auto Europe service fine but there should be some warning about length of time to obtain cars with certain companies. By example the same building had Hertz who had no queues whatsoever yet I had a 4 hour wait. "
" We had a 4 hour queue to get to counter at thrifty lax. This was after an 11 hour flight. Car was not in grade booked and had 58,000 miles on clock. Would never use Thrifty again. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by ANDREW - 30 May 2023
" Happy with Auto Europe.. not so happy with Avis "
" On arriving is LAX the lady at the Avis counter was initially friendly, but added some charges for airport fees, which when I got home and checked agreement, I'd already paid for this. So there was £26.57 extras I shouldn't have paid. There was a lot of pressure to add extras at the counter. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by WENDY - 21 May 2023
" Wouldn't use Thrifty again....would be better to pay a little more and start holidays the way we would like to. "
" Horrendous queues at check in. 90 mins before getting in front of a counter clerk. Once at the counter, the check-in experience reverted to what one would expect. Only Thrifty had this problem. All other renters had regular queues "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLES - 17 May 2023
" They refused yo honor your reservation. Still waiting for refund. Have used you before without issue. "
" They refused yo honor your reservation. Still waiting for refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ALEXANDER - 07 May 2023
" Good company, easy enough, fair price, would use again! "
" Very easy to pick up the car, especially considering that it was 11pm! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 29 April 2023
" Always use Alamo via Auto Europe and will continue to do so "
" Used many times and always happy with service from airport pickup to airport drop off. Problem with first vehicle picked up (warning light showed up intermittently) but easy switch to another vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DARREN - 21 April 2023
" Shocking!Battered&bruised "
" 2 hr wait to pick up.Between 1&3 staff at any time who disappeared for 15mins every single time they actually processed a customer.Fascinating and disgusting in equal measure "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SAM - 19 April 2023
" Autoeurope is great "
" They had no staff at check in and it took over an hour to get the keys. People were shouting in the queue and it was awful. There were loads of staff there but they were looking on their phones and not working. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IONUT ALIN - 16 April 2023
" I think you should explain much better and clear extra potential charges that a customer can face. "
" After we arrived to pick our reserved car type Avis didn't had anything available in that category so they offered me something smaller and promised me a $120 refund and free gas. I've been asked to provide a credit card from where they can get $250 deposit. I returned the car without any problems and empty tank as we agreed but I've been charged extra $290 on top of what I already paid for charges and gas. Very disappointed, stay away of them! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ROBIN - 11 April 2023
" x "
" The wait in the queue to pick up the car was more than 1 hour the queue moved so slow as you have already paid and chosen your car I have no idea why this should take so long awful experience after an 11 hour flight there must be a quicker way of doing this "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 05 April 2023
" Very happy with everything. "
" No issues with car or company. All went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 31 March 2023
" Overall good usual trying to up sell you extra insurance etc even though its included "
" Overall good drop off OK "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ERIC - 26 March 2023
" I always use Auto Europe because I know all important insurance covered. I will use again next year I USA but look for different car rental company. "
" 2 hours wait at LAX. Then staff trying to push extra insurance on to me. I have been using auto Europe and Dollar for over 15 years and to bullied like I was left a sour taste. Also 45 min wait for car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 26 March 2023
" Shocking Experience first time in 24 Years I have had a problem with any car rental in the US. Please could you pass this on to Thrifty as I am so Angry about the experience we had this time. "
" we arrived at 2212hrs to be told there was a 6 hour wait for a car. I contacted thet hotel we had booked that we would be late. we left the rental lot at 0332hrs and arrived at our hotel 120 miles away at 0540hrs (5 hrs late) to be told the room was cancelled after 0400hrs so lost our room and $98.50 which we had paid. The car had been reserved on the 30/12/2022. Shocking Service by Thrifty, and no offer of compensation or the lost hotel room. will NOT be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAREE LEE - 23 March 2023
" I have been booking cars through Auto-Europe for USA trips for many years and have no complaints whatsoever about your services. "
" Staff at Los Angeles Airport Dollar were very inefficient. There was a long queue for pick-up. When I finally got to the desk the staff member took an exceedingly long time to process my pre-paid reservation and kept trying to upsell additional items many of which I was fairly certain were already included in my reservation. Then Dollar's card reader was unable to read my name from either my Barclay's debit card or Barclaycard. My name was clearly printed on the signed cards but they would not accept this unless it transferred through to their machine. All for the $200 deposit, which I even had in cash but of course this would not be acceptable either and they were refusing to give me a car unless I could produce a card that worked in their machine... I had to leave the desk to upload my bank's app to my new phone (something I had not planned to do) so that they could see that my account did have those cards attached. And even then the card images shown in the banking app did not actually display my name (this may be a Barclays or a UK bank thing) so the manager had to OK this before I was finally given a car 2 hours after my pick up time. The car itself was the best part of the whole experience. Return was very fast but they still managed to find a way of charging me $20 extra for petrol when I had filled the car to pump shut-off and delivered it within 10 miles of fueling... "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 22 March 2023
" After a long haul flight the last thing you need is to wait 2.5 hours in a car that's booked "
" Waited 2.5 hours queuing for the counter to pick up my car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by WAYNE - 17 March 2023
" this is a good site and I find it the best for car hire in the USA. But you have to be constantly on guard with some of the providers most espically at LAX where they see tourists as fair game. Alamo is my got to company. "
" 90 minute plus wait in line to get a vehicle, the one I did get was not what I paid for but by the time I got it, it was dark and raining in CA so just took it. The car was ok and in good condition just not what I paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by DAVID - 05 March 2023
" See above "
" It took nearly one hour to get checked in at Los Angeles airport, most of the time was spent standing in a queue outside the office in freezing cold weather. Once inside the office the check in person tried a very hard sell of items which were clearly not relevant to our hire and then left us to help another clerk for quite some time. Very poor service. Car was fine and return procedure also good in Los Angeles. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 03 March 2023
" Would neither recommend or not, "
" apart from the 40 minute wait to get seen, only 2 operators and both seemed to be experiencing difficulties with customers bookings. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID E - 03 March 2023
" Complete lack of support with the problems we encountered "
" Already spoken with customer service but nobody really cares "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by JASMIN - 28 February 2023
" Quite easy to book a car, Good Variety of cars at different prices, "
" The worst car rental experience we ever had. First the lady at the counter was terrible at her job, didn't even let us read the documents we had to click accept for, only told us when I wanted to read it: we got all the details in advance when we booked the car, no need to read it now & there is a long line behind us so we should move quickly. Even when we asked further questions, she was really unfriendly and didn't even answer the questions properly. Than when we dropped of the car, we asked the lady who took it from us what we should do with the rest of the gas (we bought the full tank but only used 1/4 of it), asked if we still have to pay for the full amount, her answer: no no you only pay for what you use, I asked again just to be clear, the same answer: no we only get charged for what we used. than when we got the bill we were in shock. 150$ extra than what we booked the car for. charged so many extra services we didn't need nor wanted, all because the first lady didn't even let us read the documents when we got the car and we got charged for the whole tank, even though the lady at the car drop off told us we only had to pay for what we used. So we had enough. Fortunately when I called the costumer service at budget the lady could help us out a little bit by reducing the additional costs to 75 $ (which is still a lot of money, but far better than 150$) Overall , Budget seems like an O.k. car rental, costumer service call center was great, but the people who work at the car claim center located near the airport don't really know how to do their job, from telling lies to being rude. In the future we try to avoid booking with budget again. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ASHISH - 25 February 2023
" Good price car hire "
" Had waiting queues in excess of an hour when collecting car, after that everything was ok. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NICHOLAS - 03 February 2023
" Is there any compensation that I can get for my experience. I asked Thrifty and they said I had to raise it with my booker. "
" When I got there I had to wait in a queue for 1.5 hours I then had to wait another 3 hours to get my car A total of 4.5 hours to get my car. Not acceptable "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLIVE - 31 January 2023
" Auto Europe did a good job with their side of the booking. Dollar were a total disgrace. "
" Car was not available despite advance booking and confirmation. Stood in a queue for over 5 hours with about 50 other people taking a care one at a time as they came available. Nowhere to sit, no refreshments, it was a scene of total chaos. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 29 January 2023
" Auto Europe was a great experience with perfect communication and competitive pricing. "
" The only rental desks with a queue because of insufficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by KENNETH - 01 January 2023
" Very pleased with car & service. "
" Excellent service from pickup to drop off. Could possibly give clear instructions on how to get to location pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VIVIEN - 21 December 2022
" As above "
" The desk agents faked our signature for lots of additional extras when we had to return to change the car as it had a check engine light. I saw an additional $300 charge on my card which I had to argue with them to get removed. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by EDMUND - 11 December 2022
" Have used Alamo multiple times and always book them through auto Europe even if their price is marginally higher at the time of booking "
" Like being able to pick from a line of cars - not just given a key Needed to switch cars after a week ( nothing suitable when we arrived) but no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 22 November 2022
" Very good "
" All good, will book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 22 November 2022
" Specifically called Auto Europe customer service post booking to confirm that I would be able to use a debit card to pick up vehicles. Was told that I would be, and specifically that my debit card would be ok as it had raised numbers on it. Got to the counter and the dollar staff informed me that a) they only accept debit cards from certain Banks (regardless of raised number on card) and b) only certain classes of vehicles are allowed to be booked with a debit card. So my card was not accepted and the car we had booked was not allowed to be hired via debit card. The only way around was for my wife to rebook on her credit card at the desk and for me to be a named driver. Which cost us an extra £240 that we hadn't budgeted for, and that we didn't need as only one of us needed to drive. Really disappointed in the service and information provided by Auto Europe, especially as I called specifically to ask about these questions and was told everything was in order and no issues would come up during pick up. The poor information and understanding of their partners policies ended up costing me money. Would only use again if no other options available, and begrudgingly at that. "
" Experience with dollar was as expected, despite the issues caused by Auto Europe (see below). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by GORDON - 22 November 2022
" Auto europe seem to provide a keen price and efficiently organised in advance. "
" After a bad experience with Avis/Budget earlier this year this was a seamless and stress free rental, much better. The only downside was the apathy of the checkin staff at LAX, they clearly had a dull day and offered little engagement. In complete contrast the guy that welcomed us back after the rental couldn't have been nicer, he was excellent. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GARY - 14 November 2022
" I've used Auto Europe a lot of car hire and will continue to do so however I'm disappointed that my experience with Avis wasn't a good one. "
" Whislt I was initially happy with the rental cost, Avis added breakdown cover without my knowledge to the bill and it wasn't until I got back and checked that it was added as an additional expense and by which time was too late to cancel so I ended up with an extra charge of around £80 which wasn't needed as I took the premium package with AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 08 November 2022
" see above "
" Really good service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 08 November 2022
" Good service "
" Well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 06 November 2022
" Amazed at the price we were able to get by going via Auto Europe would definitely use again. "
" Driver on way back to airport wasn't as helpful as the one on arrival but other than that we were very impressed with Sixt and would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 01 November 2022
" The girl was unhelpful and quite rude when asked about the process and the lack of cars - we would like some compensation for this as this was unacceptable service "
" On arrival at LAX Dollar stand we were told there were no cars available and that it would be at least 2-3 hrs before a car would be available meaning we would get the car at 2:30 am in a city we didn't know nor were we staying in - this meant we missed our first night in the hotel we had booked and ruined our plans for the next day at Disney California due to arriving at our destination at 4am Not only was this a problem in itself but the situation got worst when premium customers arrived after us but were given a car way before us- this was extremely unfair especially as we were traveling with children "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by PETER - 30 October 2022
" Overall, car was excellent and staff checked in and out efficiently "
" Good quick check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 17 October 2022
" Poor sat nav made journeys stressful "
" Sat nav wasn't working properly as it kept losing charge "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PAUL - 14 October 2022
" I've used Auto Europe for a number of years and always found them competitive and easy to deal with. I was disappointed with Enterprise, probably the worst supplier I've used in the US, so why do they get rated so highly? "
" The equivalent to a Ford Expedition was poor in comparison, not very comfortable are poor drive quality, with less internal space which caused some issues. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GARETH - 07 October 2022
" The rental return is a farce. Do you know at lax bearing in mind we have no gps that thrifty has any amount of out of date road signs directing you to an age old abandoned thrift returns lot. Are you kidding me???? "
" There was no gps available. Apparently you are expected to use Apple Car for all the international drivers out there that have endless amounts of international data roaming. They went through the motions of "trying to find a car with gps" of course to no end. You are a broker knowing only too well that you are using rental companies with zero chance of gps hire in the USA. You are acting in bad faith. May I suggest it would be much better to earn renters so they can take their home gps or download usa maps onto their European gps rather than refer them on the day knowing only too well this is not possible. Absolutely deplorable. Shame on you. Also they attempted to charge me for a child seat which at no point was requested. Again I suspect another scam. Shocking antics. Only my rental voucher had no mention of a child seat I was being charged $60 and was being referred back to you competent bunch if I took issue. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDREW - 03 October 2022
" No complaints at all, refer to question three. "
" I am a twice annually visitor to the US. I use Alamo every time and as a satisfied customer I intend to continue doing so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAYMOND - 02 October 2022
" Changed my booking twice to get a lower price and was looked after very well. "
" Very positive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NICHOLAS - 27 September 2022
" I like the way you can rebook when the price changes. Have used several times. "
" Not a very good experience, very poor customer service from start to finish. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by GREGORY - 20 September 2022
" we are really disappointed with the service from start to finish as we were given no reason for why we could not pick up the car and were left stranded. we had the drivers licence, debit card with available funds and had pre-paid on credit card. we were just told the card wouldn't work so there was nothing we could do. we have been since trying to get a response from Thrifty since 3rd September and still yet to hear back. we will continue to reach out to claim the refund as we have not been provided any service here "
" We arrived in LA on September 2nd having pre-booked a car until September 17th with the plan to travel around California for 2 weeks. We were not allowed to pick the car up and have lost out on a huge amount of money and as a result, has completely ruined our holiday, we have been trying to reach out for 2 weeks to get a resolution to no avail. we are looking to escalate the situation as we had all documents needed at point of pick up as we were advised we could us a debit card for $500 deposit which we have proven we had. we would appreciate someone's response immediately as we were advised that we would be able to claim a full refund by the sales assistant at Thrifty but have had no reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by MARTIN - 11 September 2022
" Always pretty competitive "
" Car was ready and waiting in the preferred area so swift pick up and then equally swift drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GERALD - 06 September 2022
" I've used them before. And consistently happy with National; despite being a normal customer. "
" A very good job. I booked a luxury car rental with national as we had 5 passengers and associated luggage. The car assigned was not large enough and national worked to provide a car that was suitable (a VW Atlas). I also changed the rental drop off location and this wasn't an issue with national. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VADIM - 01 September 2022
" Simple steps, quick and reliable with NO HIDDEN CHARGES, dirty tricks and catches. Thank you for great service! "
" It was first experience renting a car in US and with Alamo everything went just great. Quick paper work on pick-up. Many thanks to Paul on a parking lot for patience chosing the model. And of course Escalade with tha captain chairse was the best choice :) Drop-off was bullet quick and took less then 5 min. Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JAMES - 30 August 2022
" After this I will not hire a car again unless there's no alternative. "
" 30 minute wait for shuttle (not stated at time of ordering) then took nearly 2 hours to get the vehicle. Then an additional $100 for a booster seat (a mandatory safety requirement), which is more than the cost to buy the seat brand new. Should not take so many bookings if they cannot be fulfilled within a reasonable timeframe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANTHONY - 30 August 2022
" Always use your company. Great service and prices. "
" Long queue and not many agents took 45 minutes collecting car. Agent tried to upsell me on a better car and insurance. Told me a second driver is not included in California? On the positive side got a better car than expected. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ADRIAN - 22 August 2022
" There was a cynical bait and switch - we booked and paid for a 7 seat Nissan Pathfinder or similar through Auto Europe and on arrival at the counter I was only offered a much smaller car totally inadequate for our luggage etc. and ended up having to pay an extra $250+ for a suitable vehicle "
" There was a cynical bait and switch - we booked and paid for a 7 seat Nissan Pathfinder or similar through Auto Europe and on arrival at the counter I was only offered a much smaller car totally inadequate for our luggage etc. and ended up having to pay an extra $250+ for a suitable vehicle "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by DAVID - 12 August 2022
" As always, easy to use and the best prices. "
" Instructions from pickup desk weren't clear as the parking exit tickets only worked on the right hand side exit barrier - I had to reverse out of the left hand exit asking others to back up. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALAN - 12 August 2022
" Autoeurope continue to have a very good customer friendly system and provide competitive rates "
" The reception was friendly and whilst options were identified there was not the usual hard sale to take them. The car was clean and in good condition and returns was very fast. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by LUKAS - 11 August 2022
" All good. "
" Because of pre-registration, it was really quick. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NICHOLAS - 26 July 2022
" You guys are always the best! "
" Easy fun upgrade and the smoothest drop off ever!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LOUIS - 26 July 2022
" Efficient "
" Way too long on pickup! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by NIGEL - 14 July 2022
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by KIM - 19 May 2022
" Booking through Auto Europe was easy and clear "
" I had a very bad experience with Budget as felt completely scammed. I prepaid for everything through Auto Europe before leaving the UK. Upon my return and to my surprise, I was charged an additional $192.38 (£157.48) by Budget. I don't even know what are the charges are for! When I picked the car, I specifically told the agent that I do not want any extras and at no point did the agent inform me about this amount that is going to be charged to my card. I was not given the printed rental agreement but was made to sign on an Ipad not really knowing what I had agreed to. This is very dishonest way to mislead a customer and charge them whatever you want. I tried to contact Budget at budget@e.budget.com but this email inbox is not monitored and I have no other way to contact them. Could you please assist me with an email contact in order to solve my issue. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DAVID - 09 May 2022
" The whole experience was first class from start to finish. As a Hertz Gold Card holder I only wish I could collect my points when booking through Auto Europe. "
" The whole experience was first class from start to finish. As a Hertz Gold Card holder I only wish I could collect my points when booking through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 09 May 2022
" I've used Auto Europe for more than a decade, and they have always been extremely helpful and professional. "
" Sixt was fine in terms of price, picking up the car and dropping it off. The problems arose when anything else was involved while on the road, since they are impossible to contact by phone and do not answer emails. On the evening of 30 April I got a flat tire in a remote location outside of Bishop, California. I managed to find and install the temporary spare tire and drive back to my hotel in Bishop. But the original tire needed to be repaired or replaced in order to continue the journey safely. I sent Sixt several urgent emails to the address provided on their receipt in case anything happens on the road, but have never received a response. And the number they provide for breakdowns and repairs (1-888-749-8543) is just a constant busy signal with no answer. So I emailed Auto Europe, who replied immediately that in the worst case scenario I should have the tire repaired and save the receipts, which I did the next day. When I dropped off the car at LAX on 3 May I complained about the situation. They apologized but said their system had been 'down'. Also, they claimed that because I opted for the Loss Damage Waiver and had not paid extra for roadside assistance, basically the flat tire was my problem and they refused to reimburse me for the repairs. Great customer service.... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by TIMOTHY - 28 April 2022
" Efficient check in / drop off. "
" Car older than would have expected. Issues with Sat Nav "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by BENSON - 20 April 2022
" I took out full insurance cover and it should be made more clear that travel to certain countries like USA means you still will have something to pay when you get there at least if you go with Thrifty "
" It took a ridiculous long time to be seen by counter staff. I had about 10 people in front of me yet it took nearly 2hrs to be seen. Once see hard sell was given to purchase additional items. Collection of car was simple once paper work was done. Drop off was simple to "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAULA - 20 April 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GRAHAM - 18 April 2022
" Very pleased with the whole experience "
" Everything went really smoothly. We had ordered a small economy car and were given a Mustang, so I was very pleased! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MELVYN - 04 April 2022
" Friendly staff - one drove us from returns to pick up as we walked from hotel and went to incorrect building! "
" Long queue at pick up with not enough staff to service the demand. Once at desk give car that was better than booked (it included GPS) and all worked fine. Drop off also efficient. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROGER - 07 March 2022
" Auto Europe won out over the competition for price and problem free check in, as usual. Hertz supplied a clean car in good condition and provided excellent service at drop off "
" There was an overnight delay in providing me with the right vehicle but an upgraded vehicle was provided in the interim. The car was fairly new with low mileage and in very good condition. Overall the rental went well. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROGER - 07 March 2022
" All good with Sixt but impossible to get through to their offices in USA. Timings on Auto Europe were incorrect and drop off address was incorrect/invalid. Luckily had foresight to get to pick up early as they closed at 3pm. Voucher said 5. And drop off office was closed on a Sunday. Not Sixt fault but more Auto Europe. "
" All good with Sixt but impossible to get through to their offices in USA. Timings on Auto Europe were incorrect and drop off address was incorrect/invalid. Luckily had foresight to get to pick up early as they closed at 3pm. Voucher said 5. And drop off office was closed on a Sunday. Not Sixt fault but more Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by HELEN - 17 February 2022
" Thrifty Car rental had one of the most competitive prices for a compact SUV which we preferred for our road trip around California, Nevada and Arizona. Everything from the on-line booking, collection at LAX and final return was super smooth. The car was great and we had a brilliant holiday. Highly recommended. "
" Everything about the car rental was excellent: - easy to find an on-line quote - easy to book - good comms regarding rental agreement - regular shuttle bus from LAX terminal to the rental company - lovely & efficient team who got us on the road quickly - great car, exactly as requested - fantastic holiday! - incredibly efficient return procedure All in all, the experience was above expectation and highly recommend Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 30 January 2022
" So far-so good. "
" In November 2021 I got charged for additional services I initially had not booked! If I hadn't watched out this time by asking for an immediate receipt, I would've experienced the same trouble again. The only reason why I keep booking Budget is they currently are the cheapest dealer on the rental car market. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by CEIL - 24 January 2022
" If this is resolved I will be very happy. If it isn't I won't use sixt or autoeurope again. Please take care of this issue. Thank you "
" I had a nice girl at the counter when I collected the car ,after me 11 hour flight from London ,who went through everything. She told me I didn't need to check the car over as I had comprehensive cover. I did notice the extensive list of damage but thought nothing if it. When I brought back the car I had another nice girl but she pointed out a chip In the drivers side front hub cap. I said it must have been there when I collected it. She said it wasn't. I never hit anything while using the car. I got on my credit card account and I have a pending charge from sixt for £146.01. I have written to my bank, siwt and now you. I'm waiting for a result. I get full coverage so that I don't have to worry about making a note of every scratch . I hope you can resolve this "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ANTHONY - 13 January 2022
" Good price and voucher and booking all worked exactly as expected so will use again "
" Hertz was good but LAX was chaotic and car rental is off airport so getting to car rental centre and getting car at LAX was only real negative of while experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ALAN - 13 December 2021
" Experience was compromised by long delay at budget desk. Not Auto Europe's fault! "
" The survey asks about drop off but not about pick up. We were stood in the cold for more than one hour waiting to collect the keys for our car. Not good enough. My Budget desk rep was very polite though extremely keen to sell me add-ons. I just wanted the keys! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by PAUL - 01 December 2021
" Very good experience from begining to the end "
" A smooth operation and efficient right through the hire proccess "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHELE - 21 October 2021
" Fully delivered on my expectations on all aspects. "
" Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 23 June 2021
" Just the pick up was so slow...otherwise all good!! "
" The pick up was very very slow!! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALMAS - 09 May 2021
" All good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LISA - 11 April 2021
" The car smelt so bad , the previous renter must have smoked a cigar in it "
" The car stunk of smoke and I could not use it for the 2nd day , I want to request a part refund due to this "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by MAURICE - 06 September 2020
" Good company "
" Good company overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANA - 03 July 2020
" Easy "
" Two cars broke down, they didn't answer the phone, this was not the enterprise experience we have enjoyed in past years and ruined our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by BRENT - 17 April 2020
" So we have been overcharged or charged twice the original fee of £202.78 and then again £188.32 "
" I have held replying to this email until I received our credit card bill - we were charged for the original booking on 19th February and then because of the Coronavirus we had to alter our plans we went 3 days earlier but then left a week before we were due too and instead of getting to SF we returned the car too LAX and Dollar as Thifty were closed - and we have now been charged another £188.32 for the pleasure - so not impressed with that at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 08 April 2020
" Always excellent "
" Courteous service at checkin desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by INNES - 06 April 2020
" Have spent weeks complaining to Budget and Auto Europe. Have got nowhere. Have lost a lot of money and time with this whole rental experience. "
" Budget charged for insurance adds ons I didn't request. I was initially given the wrong car, then got swapped for a faulty car which I then had to swap again. Made complaint to Budget, they refused to accept any responsibility. The whole experience cost me close to £300 on top of original agreed rental charges plus time wasted trying to rectify Budgets errors. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by JOHN - 01 April 2020
" This is the only time I have had a problem. I am a regular customer. "
" The person at the counter was very unhelpful. I have a hearing impairment and asked him twice to speak up. He just looked at the server next to him and just rolled his eyes. I am not deaf just a little hard of hearing. I was embarrassed. My wife had to come and help. He made no effort. Had to hand back car 9 days early to get home because of virus "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEITH - 26 March 2020
" So far a 5/10. It could be higher once they resolve my Budget issue. I am already in contact with AE over email. "
" They seemingly charged me an additional ~230GBP once I dropped off the car. This fee was totally new to me and was NOT explained by staff. I am currently in the midst of fighting this charge. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 25 March 2020
" No problems. "
" Only one issue: I never received the receipt after turning in the car. I was told it would be emailed to me, but three days later it still hasn't arrived. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 23 March 2020
" Used Auto Europe several times now. Always been best for price. Website is easy to use. Could be clearer on what insurance actually covers. "
" Check-in easy and rapid. Good choice of cars in good condition. Only problems: 1, had to pay extra at desk for breakdown cover. 2, On return, the depot was closed and a sign said ti take the car to the Dollar depot. Could have been told this in advance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHAEL - 19 March 2020
" AUTO EUROPE ARE EXCELLENT,NO COMPLAINTS ONLY COMPLIMENTS ! "
" AFTER RETURNING THE CAR I EXPERIENCED A 30 MINUTE DELAY SIMPLY BECAUSE NO BUS CAME TO COLLECT US,THEN WHEN IT DID FINALLY ARRIVE THERE WERE TWO THAT APPEARED.................NOT ACCEPTABLY SERVICE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 14 March 2020
" Great service and price, always use Auto Europe "
" Excellent service, always use Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CAMILLA - 12 March 2020
" Have yet to have a satisfactory experience renting in USA--how much is your fault, and how much is it the rental company?? "
" Despite purchasing insurance upgrade to 'premium, yet AGAIN the supplier tried to sell us more (for tyre/wheel problems ) Also to aggressively sell a larger vehicle than we requested. In addition vehicl;e supplied was a Kia Soul with MUCH less boot space than advertised--no other was available, meaning luggage was carried in view on back seat "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by MOHAMMED - 12 March 2020
" Very bad "
" Very bad! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by REBECCA - 09 March 2020
" Went well! Only thing was the car smelt of cigarettes, but it was so late when we got there after a long day travelling we were too tired to go back in and mention it. "
" Really nice staff, especially the drop off lady. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEX - 04 March 2020
" When picking up the car, the woman who served me at the counter was friendly and a very nice face to see after an 11-hour flight. She was great. The value was amazing and the car was decent in all ways besides two: it smelt a bit weird and the electrics on the rear right door was broken. This meant the central locking, window and speaker in that door didn't work. I checked and the cable was simply missing. The best part about booking with THRIFTY SF was the lady who drove us to LAX. Travelling with a baby is hard, so to be dropped off directly without having to use the bus was just the best news. Plus, the woman who drove us there was so lovely. I highly recommend this car rental (and I don't normally write reviews). "
" When picking up the car, the woman who served me at the counter was friendly and a very nice face to see after an 11-hour flight. She was great. The value was amazing and the car was decent in all ways besides two: it smelt a bit weird and the electrics on the rear right door was broken. This meant the central locking, window and speaker in that door didn't work. I checked and the cable was simply missing. The best part about booking with THRIFTY SF was the lady who drove us to LAX. Travelling with a baby is hard, so to be dropped off directly without having to use the bus was just the best news. Plus, the woman who drove us there was so lovely. I highly recommend this car rental (and I don't normally write reviews). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by PATRICK - 03 March 2020
" Due to high winds we along with lots of other passengers missed our flight to LA and elsewhere. We were put on a later flight. I emailed Auto Europe to send a message to Alamo explaining we would arrive a few hours late. The reply from Auto Europe was pathetic that yes they would notify Alamo but it was entirely up to Alamo whether they wished to honour the booking. Auto Europe cared not if we were left without a car and lost our money. "
" Ok but put under a lot of pressure to upgrade or buy an array of add on insurances. It puts me off as you need your wits about you "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 01 March 2020
" All went smoothly so far. "
" All went well, just a bit of a queue beforehand. Tried to up sell more insurance even though I was already covered with you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VINCENT - 27 February 2020
" Always get a good rate and no troubles with any of the rentals to date. "
" Quick pick up. Wasn't hassled into extras I didn't need. Trouble free return and transfer to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOSEPH - 26 February 2020
" Didn't try and up sell add ons. Brand new car. Quick and efficient shuttle service. Could have been better sign posted at terminal, but that's the only slight negative. "
" Brilliant service and a brand new car - what's not to love?! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HENRY - 25 February 2020
" D "
" Staff good but still have not received my deposit and have complained but no one has addressed the complaint yet "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DAVID - 25 February 2020
" All good "
" Excellent, although they didn't have any SUVs ready but we were supplied with a full sized car as a replacement which was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SANDEEP - 25 February 2020
" Smooth and easy "
" The car's Bluetooth was not working , else the experience was flowless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PETER - 24 February 2020
" I am happy with the service provided by Auto Europe. I will, however, NEVER select the option for Avis again. "
" The car was not ready when I arrived at the Avis depot at LAX. After waiting around for about three-quarters of an hour, I was eventually given a bigger car than I had asked for. Although I had clearly booked the 'full-to-full' fuel option, the person who I dealt with contrived to sneak the cost of a full tank of fuel onto my credit card (To be fair, however, Avis removed this charge when I returned the car with a full tank and complained). Although the tank indicated full when I picked the car up, it was in fact about three to four gallons short of full. The reason I know this is that I filled the car up at a fuel station in Joshua Tree. After then driving 150 miles back to Santa Monica, the fuel gauge still indicated above the full mark; higher than when I had picked the car car up with a supposedly full tank. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 23 February 2020
" Very satisfied all went well from pickup at the airport to the pickup of the car at Enterprise and the return "
" All went well very slick from pickup to return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BEN - 23 February 2020
" Easy to use, competitive price. "
" Excellent and friendly service. Smooth and fast experience at pick up and drop off. We were even driven to the airport in the hire car which saved unpacking our bags and getting the shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEVIN - 23 February 2020
" The rental was for a Ford Focus or similar with a free upgrade, I was told there was no free option to upgrade and was given a Ford Fiesta which I'd call a downgrade from a ford focus. "
" The rental was for a Ford Focus or similar with a free upgrade, I was told there was no free option to upgrade and was given a Ford Fiesta which I'd call a downgrade from a ford focus. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ANTHONY - 23 February 2020
" V pleased with both the cars I had. And the service at Alamo was v good. I would like you to make it clear at the booking stage that there will be a back-shelf in the SUV. "
" Overall very good. 2 points: 1) I was disappointed the SUVs did not have a back-shelf to keep my luggage concealed - I would like to hire an SUV in future and would like to be reassured it has the back-shelf. 2) I found just one - smaller - SUV with a back-shelf. It was fine, but an oil warning-light appeared a few 100 miles out of LA. They exchanged immediately once I got to Las Vegas for a saloon - which I was very happy with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANTONY - 21 February 2020
" Overall, a high level of service was had, the only criticism is that there was no clear signage directing you to where to catch the shuttle bus to the hire centre "
" The only criticism i have in my experience of this service is LAX airport could show clear signage to where to catch the shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 21 February 2020
" Very distressing at the airport. As the outcome is yet to be resolved, I can't give a higher score to Auto Europe, but I have been very satisfied so far. The problems seem to lie entirely with Budget. "
" They were appalling. No cars available at Los Angeles airport unless we paid for an upgrade. This seemed like a con. Front desk agent ignorant. The car they eventually found was full of rubbish in the centre console Although we had paid in full months before they charged the full amount to my credit card without approval. They were totally dishonest in my opinion and I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DANIEL - 19 February 2020
" Auto Europe offer a 'free upgrade' with the package I bought, but then hide behind 'if available' so all the vendor has to say is they don't have anything available. "
" Awful. I purchased a package that included a free upgrade. This was not honoured, thrifty state auto Europe say ' if available' and guess what thrifty never have any available (unless you want to pay to upgrade) Overall a terrible tome with the thrifty manager threatening to cancel my rental because I dared to question what I'd paid for. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JANICE - 12 February 2020
" Auto Europe was cheaper than the actual dealer! "
" Despite taking out your enhanced USA warranty the lady at the Alamo desk tried to sell theirs explaining in idiot English how difficult it would be for us if we broke down as though we didn't understand! I am a GP not an idiot! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOEL - 11 February 2020
" XXX "
" XXX "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DAVID - 10 February 2020
" From booking the car hire from Auto Europe to collecting and returning the Thrifty car was effortless and pain free. "
" Collection and return of the vehicle was very easy and stress free and the staff I dealt with were polite and didn't pressurise me to buy any other items concerning the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PHILIP - 07 February 2020
" Excellent service, vehicle and value "
" Excellent service, vehicle and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 06 February 2020
" As always..perfect!! "
" As always everything was perfect!! Thank you!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDER - 06 February 2020
" I appreciate this problem is not of your making , but you should know about our experience if you are continuing to deal with this supplier. "
" I had requested a small suv . They were unable to supply one and provided a large suv a Nissan Pathfinder. I appreciate that this was an upgrade but the vehicle was to big. My wife and I are in our seventies and found it hard to get into the vehicle as it was much higher than our own suv . It was also difficult to park. It was all they could offer. I was also pressured to take out additional insurance and the agent was clearly not pleased when I refused. Perhaps this was behind there lack of cooperation in finding a suitable vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DAVID - 05 February 2020
" See above "
" Additional charges were high - only $120 from the amount I paid Auto Europe credited by Alamo "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JOSEPH - 05 February 2020
" It was very easy and the price was right. "
" It was great to have a choice of vehicles but a shame that the one I ordered was not among them. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 04 February 2020
" very Straightforward way to rent a car - can't fault the experience. "
" Very impressed by all aspects of this rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SVENJA - 26 January 2020
" very friendly and quick service, no waiting time or lengthy forms to fill out "
" very friendly and quick service, no waiting time or lengthy forms to fill out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by PAUL - 26 January 2020
" I took out the full insurance in England and then I was charged again for the same things. I would like this refunded please. "
" I took out the full insurance in England and then I was charged again for the same things. I would like this refunded please. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LUKE - 25 January 2020
" The pick up and car were very good. When we dropped the vehicle off there was a very aggressive man who was unclear when showing us to where to park the car. He was overworked and incredibly stressed. We parked in the wrong area and he stuck his head into through the window and screamed at us repeatedly. When we asked him why he was shouting at us and that one of his colleagues had told us to park here, he aggressively squared up to my wife and continued to shout at her. This was a very distressing situation and made her very upset. It was not the way to end a pleasant trip and not good preparation for an 11 hour flight. We were incredibly disappointed. We complained to the manager who didn't know what to do. The guy was storming around the car park shouting about things, but there seemed no way his colleagues could calm him down. It was a terrible experience. "
" The pick up and car were very good. When we dropped the vehicle off there was a very aggressive man who was unclear when showing us to where to park the car. He was overworked and incredibly stressed. We parked in the wrong area and he stuck his head into through the window and screamed at us repeatedly. When we asked him why he was shouting at us and that one of his colleagues had told us to park here, he aggressively squared up to my wife and continued to shout at her. This was a very distressing situation and made her very upset. It was not the way to end a pleasant trip and not good preparation for an 11 hour flight. We were incredibly disappointed. We complained to the manager who didn't know what to do. The guy was storming around the car park shouting about things, but there seemed no way his colleagues could calm him down. It was a terrible experience. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by TRACY - 21 January 2020
" The whole process ( from booking to picking up to returning) is very easy going and smooth. "
" I gave '1' for Counter staff as there is no option on the drop-down menu for 'N/A' as I used the self service machine. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by GEOFFREY - 15 January 2020
" Brilliant could not ask for better!! It is a shame European car hire companies cannot deal with the hirers in the same way as US do!! They seem to be very aggressive if you don't want all their (not needed) insurance!!!! "
" Very easy to deal with! No trying to sell add on's!!! Vehicle in top rate condition!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 11 January 2020
" Excellent "
" Dollar plus was excellent with everything included "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VERNON - 11 January 2020
" Excellent "
" Excellent service from polite friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANE - 10 January 2020
" Auto Europe were great - good value, transparency and efficiency. "
" The car broke down on Christmas Day and wouldn't start. I then spent 3 days trying to arrange a replacement car. They tried to get me to go to Burbank airport at 10pm to collect another. After much wrangling they delivered one to me at 1am! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by JAN - 10 January 2020
" Booking via Autoeurope was smooth with no issues with best prices on the market. "
" We have booked a SUV for our holiday as this type of car was essential for our trip. There wasn't one avalible in LA and we had to change to different car in Las Vegas after visiting number of Hertz branches on our way. The whole expirience was stressful and very constraining. However staff in Las Vegas was very helpful and help us to sort our the whole situation. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by LINDA - 09 January 2020
" Booking process & customer treatment all first class "
" A first class experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KERRY STEERS - 07 January 2020
" More communication needed with client showing you are using another car company. "
" Keep us waiting for 90 mins. Would not use them again as the car was not good quality, quite dated and also we asked to bring back earlier which they agreed would be okay with Autoeurope but this was not so could have kept it after all if were not getting refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by GEOFFREY - 06 January 2020
" Super pricing and all relevant insurances etc. included. No hard sell at the rental desk! Smooth operation and easy documentation flow too. "
" Top quality experience from start to finish. Courteous staff, quick and friendly service, a superb car upgrade was offered as the vehicle we'd ordered wasn't available. Car was excellent and return process entirely painless. Well done all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SEAN - 05 January 2020
" . "
" Easy to use but I was sold a GPS despite the car having a perfectly working in-built GPS. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PAUL - 05 January 2020
" I have used auto europe perhaps 20 times over the years, this has never happened before, and when I called you, I received prompt and helpful service and advice (although ultimately you could not get Hertz to honour the contract). "
" They had no cars except a larger car on site and would not "upgrade me" without a supplement paid and would not allow me to use the larger car for one day until they had the correct car (had to be for the whole period at a cost of $220). I had to wait several hours for a car to become available and this was smaller than I had reserved and paid for. The car could not comfortably carry back seat passengers. They would not source the correct car, they would not switch out the car at a later date for the correct car, they literally said "take it or leave it, we don't care". I called Hertz head office and they said they could get the correct car immediately, but only if I took out a new contract with them at 3x the cost of what I had paid to you, and I would have to claim back from you the original booking and they were unclear if I could do this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VIJAY - 03 January 2020
" 10/10 "
" Very helpful, easy and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAHMOUD - 03 January 2020
" Good "
" Long wait to be picked up by Budget bus from LAX airport. Fuel tank was no full when car was picked up. Damages on car body was not reported and I had to point them out on the form. But not all damages was noticed due to being night time "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by JAMES - 03 January 2020
" Refund the hidden charges "
" Over 1 hour to finally secure a vehicle including having to re enter the building and have to explain the 1st vehicle that was appointed to me was already rented and had left the premises Hidden charges not advertised by autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by BRIAN - 02 January 2020
" A good package for USA "
" A good alround service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CARL - 31 December 2019
" Amount of tax that was added should have been made more clear... Additional taxes added about another 50% to the cost!!!!!!!! "
" Check in staff tried to rip us off by adding charges, without asking us first!!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JULIE - 20 December 2019
" Excellent! "
" Always use Alamo. Love the self-service check-in. SO easy and SO quick to say NO to the upgrades instead of being encouraged to take them at the desk! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GARY - 15 December 2019
" Auto Europe are always excellent and I understand the car booked is OR SIMILAR but I expected as booked ANY 4x4. They only had one car in my category which was NOT 4x4 "
" The vehicle was not 4x4 as ordered. The Tags (tax) was out of date as pointed out by local police dying traffic stop and the service required light came on during the hire "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by SIMON - 12 December 2019
" See above "
" Car was great but the girl at the desk when we collected the car said the vehicle had no sat nav so have us a portable device which was useless until I discovered the vehicle had a very good built in sat nav. Maybe your front desk people should be more knowledgeable about the vehicles they rent out! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TIMOTHY - 11 December 2019
" Very highly recommended- far more efficient, courteous and pleasing service on every score. "
" Excellent on every score. Very pleased with the service and the level of courtesy shown at every stage by all Thrifty employees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SALLY - 07 December 2019
" Great experience, no problems at all, thanks "
" Great experience, no problems at all, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KENNETH - 07 December 2019
" Excellent price, excellent service by Auto Europe. "
" Excellent reception and return. Unfortunately there were two small problems with the car. Not a perfect hire but, unusually for Enterprise, only adequate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by THOMAS - 01 December 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 30 November 2019
" Overall experience was good. "
" Alamo gold is a good deal but note the price of optional roadside plus is incorrect on the rental information on booking voucher. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GRAHAM - 28 November 2019
" Depending on the resolution of my problem will dictate the answer to number 4. I have never had issues with rentals through Auto Europe before, but this experience with Dollar mis-selling add-ons may well impact other clients of yours. "
" Am currently in dispute with Dollar due a charge of $150 imposed for toll usage, which it turns out was not required and therefore not used. This was a clear case of mis-selling on Dollar's part, which has been reported to your customer services dept who are now trying to assist me in obtaining a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 25 November 2019
" The service provided by Auto Europe was excellent. Unfortunately they chose Thrifty Los Angeles, who proved themselves incabable of providing the contracted product "
" I booked a car through Auto Europe who offered a good price with comprehensive extras. I was given a car from Thrifty Los Angeles who proved to be completely inadequate at providint the contracted product. I have taken this up with Auto Europe in the hop that my unsatisfactory experience can avoided in future "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by PAUL - 25 November 2019
" Very easy and painless experience. "
" The only very minor criticism was that the do it yourself booking in machine didn't work when we arrived at the Inglewood car hire depot. I think this was down to the fact that we had a Visa debit card instead of a credit card. We ended up using one of your customer services team and that worked out just fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CONAN - 19 November 2019
" Easy to book and great communication. "
" Easy to deal with and a great choice of car. I got a better car than the one I ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DOGUSCAN - 17 November 2019
" Perfect "
" Perfect working "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEVIN - 14 November 2019
" They told me I needed to bring my UK driving license, passport, DVLA code and the credit card I paid for. I only needed my UK driving license and credit card, so that was a a waste of time. Then no where on the voucher or when speaking to auto Europe on the phone did they mention additional fee from Hertz, I felt blindsided and honestly conned. "
" Getting the car and dropping the car I had no problem. But what they failed to mention was the additional $42 I had to pay, I questioned them about it and they told me to go through auto Europe and speak to a supervisor. No where before getting the car did it mention I'll be charged additionally after paying for it full already. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SANFORD - 13 November 2019
" all good "
" good efficient service. not as big choice in midsize cars "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 12 November 2019
" I always book with Auto Europe and have done since I first discovered them years ago. The free cancellation policy is helpful if a better deal comes up after booking and is easy to use. "
" I have rented Alamo vehicles for most of my twice yearly US trips over the last 20 years and have always had great cars with an easy collection and drop off system. I'm price conscious but am happy to spend a small amount extra for an Alamo car if on rare occasions they are not the cheapest / best value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SHIRLEY - 11 November 2019
" It was so easy to pick up the car. No ques no hassle. The same with dropping the car off "
" Very easy to pick up and drop off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ADRIAN - 10 November 2019
" Staff at pickup were unhelpful and uninterested. Staff at drop off were more interested in getting cars in line leaving no room to remove luggage and check nothing left behind. Thrifty have been the worst car hire firm I've ever hired from "
" Staff had no interest in showing where the car was or how it worked .customers seem an inconvenience to the staff "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by PATRICIA - 10 November 2019
" See above "
" Pick up and drop off was quick My only comment would be the counter staff trying to up sale the package as they said I didn't have the large vehicle which as it turned out on collection I did "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KELLY - 10 November 2019
" Very happy with process. "
" The price and drop off process were flawless. However, the ground staff at pick up were lazy and rude. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by CLARKE - 09 November 2019
" Simple, quick and cheap. Great stuff. "
" The counter staff tried to sell me an upgrade which was very clear I didn't need. She could see our luggage and told us it wouldn't fit in a compact. When we put the luggage into the car (which we couldn't see until we signed for it) there was ample room to spare and all 4 of us as passengers fit comfortably. This was a bare faced lie to get us to take a $200 upgrade in our tired and jetlagged state, and do not appreciate being taken advantage of like this. Absolutely appalling behaviour. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STUART - 09 November 2019
" We were very please with the service given to us from Alamo "
" They were very polite, got the paperwork done quickly We were very pleased with the replacement we had to get at Mesa Airport when we had a problem with the car and they changed it. Celina Moreno was very helpful in sorting it out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROY - 08 November 2019
" We had a bit of a wait collecting the car but this was due to computer problems with Thrifty & Dollar were getting their bookings too - other than that very satisfied with the service & the vehicle. "
" We had a bit of a wait collecting the car but this was due to computer problems with Thrifty & Dollar were getting their bookings too - other than that very satisfied with the service & the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCO - 05 November 2019
" Easy booking, cheap prices everything went smooth "
" Wanted a pickup truck but they run out so got Chevy suburban instead...great value for money.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 03 November 2019
" Very satisfied and great price. "
" Staff at collection very helpful. Need more staff as wait was over an hour though. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDREW - 02 November 2019
" Autoeuropes process is very good overall. "
" Pick up wasnt particuarly smooth. Was initially directed to the wrong area - no vehicles in class booked. After some searching, staff found a vehicle - wasnt very old but the exterior had a lot of chips/scratches on it. Drop off wasn't smooth either. Despite me showing the staff photos of existing damage I had to fill out a form stating the damage was existing. I had cdw etc. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ARTUR - 02 November 2019
" No "
" even though it was a very busy day at LAX, there were only 2-3 employees working. At least 45 minute waiting time until you arrive and the usual scare-tactics to make you buy any insurance under the sun. Positive though, my friend arrived late, and thrifty let me add him to the car as a driver once he was there, free of charge. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by DAVID - 31 October 2019
" Unhelpful "
" Had problems with getting through to change my booking date 1 week prior to booking. Kept being sent back and forth from your company to thrifty. In the end I couldn't change my booking date by 1 day and had to pay an additional day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by EUNAN - 30 October 2019
" Will use again "
" Was bit busy at desk but computer system worked v well Great to use again and drivers licence etc still on record "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KAREN - 30 October 2019
" Everything ran very smoothly. Great price and great vehicle. Would recommend and would use again. "
" Very happy with the whole experience. Incredibly good price for the car we got. Shuttle from LAX was great for pick up and drop off. Only slight issue was that cable provided didn't charge say nav particularly well. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEFAN - 30 October 2019
" Auto Europe wiped their hands off this and said its a problem I have to take up with Alamo even though they sold me the rental agreement. "
" Was told I could swap the vehicle on arrival free of charge for any car on row 4, after returning charged 150 dollars saying I upgraded. Liars and thiefs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by SOPHIE - 28 October 2019
" Using Auto Europe was very smooth and easy. "
" The car we hired was great and would hire from Thrifty again. However, the navigational system, 'Never Lost', was extremely expensive and money I would not spend again. The battery was very poor, and as it was based on internet connection rather than satellite, the system only worked in the city. Considering large swathes of the US, and California where we were travelling, do not have internet connection, we often had panicked and scary moments where we were lost in the middle of nowhere with no sat nav, ironic considering the system's name. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAURICE - 26 October 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GLYN - 25 October 2019
" everything went smooth as it should "
" everything went smooth,so far no extra hidden charges,unlike some of the others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 25 October 2019
" Overall, not as described from a pick up perspective and from Alamo perspective hugely poor impersonal service with a dirty ageing car with faults. "
" Lot was a 10 minute drive away, not actually at the airport, Car was dirty and unwashed and had nearly 40,000 miles on the clock and felt old. Rear windows didn't close properly meaning we couldn't leave anything in the car. Not good at all. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ANTHONY - 25 October 2019
" Self check in machines did not have scanner to read barcode on the online check in form I printed resulting in slight delay at pickup. Hyundai Accent was better than I expected. "
" Seem to be the best at LAX "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NATALIE - 25 October 2019
" Website stated car pick up was at airport but had to get a bus to collect "
" Collection of car from the rental office was awful, staff were very slow and rude to customers! The whole process took over 2 hours and wasn't a great start to my holiday! The car was in poor condition, dirty and had many marks on the outside. Generally I was very let down with the service. Sales rep would pressure customers Into paying more for an upgrade and to pay for prepaid fuel and were rude to customers on several occasions "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by JOSE - 24 October 2019
" I have now used Auto Europe in a few diferent countries and none of them was I dissapointed or had any issued. All gone as planned. "
" Rental car made easy. Impressed by the amount of Alamo buses picking and droping passengers. Friendly and helpful drivers. The agent that processed my check in was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BLUE - 24 October 2019
" I have recommended Autoeurope to many, many people and used you myself countless times. However my experience with Hertz was disappointing and cast a pall on my trip. "
" With all my other Autoeurope bookings, roadside assistance or basic breakdown cover have been included. However, when arriving at the Hertz desk i was told I had no breakdown cover at all and was aggressively upsold roadside assistance. In fact, the desk clerk even told me that he wouldn't undertake the trip i was on without the extra insurance which was (a) very pressuring and (b) displays a somewhat lack of faith in the reliability of their vehicles. It added quite an amount to my hire and had I known this i would have chosen another supplier. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ANDREW - 24 October 2019
" I'd never use Dollar again. Pick up atrocious. Insufficient buses. Two hours wasted from airport pick up to successfully renting car. 2 or maximum 3 desks staffed. Dollar has no interest in customer care "
" Paucity of buses at LA airport. FOUR national/Alamo, 6 Hertz buses came before any from dollar. Packed. Arrival at dollar office, massive queue and only 2 and occasionally 3 desks manned by staff. After an 11 hour flight Dollar inefficiency and indifference to customers make me resolve never to use them again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JANE - 23 October 2019
" Couldn't find a totally clean car. But the car I ended up with was fine. "
" The automatic check-in machines were great, no queuing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GARY - 23 October 2019
" Unfortunately, there was no Chevy Spark available to hire. Have used this car twice previous and was very confident with it. Instead, we took a Mitsubushi Mirage. Although it did get us all the way around on our journey, it is a terrible vehicle. The pick up is non existent. The design means you are forever bashing a knee on the steering wheel or door, smacking your head on exit, generally wounding yourself on badly positioned car parts. The economy was shocking in comparison to the Spark. It would be nice if Alamo would check tyre pressures before renting. Personally, I would remove the Mirage from the fleet. "
" Extremely helpful in all aspects. My partner was in a wheelchair and the bus crew were very attentive. I had to leave the bus moments later as i felt unwell, and the crew made sure my other half got to the hire building without fuss. I caught up on a bus behind and they had left her and the luggage in a safe area. The staff in the hire terminal quickly sorted through an issue with my credit card and had me on my way within minutes. Very impressed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KERRY - 23 October 2019
" Queuing to pick the car up was far too long. The car was dirty outside and inside and there were several dints. "
" Queuing to pick the car up was far too long. The car was dirty outside and inside and there were several dints. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by AMEET - 23 October 2019
" everything was cool "
" as smooth as a babies bottom "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAHINDRA - 22 October 2019
" The information provided to me during booking regarding the optional extras were inaccurate. Price of navigation, car seats and toll information were inaccurate which was provided by auto Europe "
" I had paperwork showing that I would only pay $6.99 per day for navigation however I was to quoted a price of $14 per day. Very disappointed with the miscommunication. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ALESSANDRO - 21 October 2019
" Cannot fault. Everything was very quick. Car was good for price "
" Check in counters - very quick and efficient. Checking back in - very very quick. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STANISLAW - 20 October 2019
" Auto Europe online ordering is very good but The reality is you are stuck with the rental vendor when you are picking up the car. The time diff to la and Europe and the fact you have to wait a long time in the que at the vendors location auto Europe can do nothing to improve . But your ordering experience is very good. Get me a refund for the upgrade for my troubles then you would be excellent. "
" Car of the type ordered / requested was not available. Non with built in gps. Only one available if I upgraded which I had no option but to agree to. Once shown to the car although washed it was still dirty , obviously turned around very quickly. I noted this on the paperwork. It was down to me to note any damage on acceptance. No one from the company walked around the car with me which was poor. The Mazda 9 was very expensive. For what is was plus the gps kept on freezing which was the booted by pulling the sd card out and back in. All in all not what I was expecting . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by MICHEL - 19 October 2019
" if the car collection was quicker and shuttle wait not as long then it would be very good. Car drop off excellent. Shame it was let down by the first experience of a long wait. No management seemed to try and get more desks open to quicken the procedure. "
" on collection a big que and only 3 people on desks, so a half hour wait which is not what you want after a 11 hour flight, also did not know if the pre booked car had gps as requested "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RICHARD - 16 October 2019
" Really happy with quality of vehicle and no major issues "
" Slow check in to collect vehicle but otherwise good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 16 October 2019
" I have shared my complaint after day 1 of picking up the car and i am still awaiting a solution to my complaint. "
" i paid extra for a more luxury car and was given a basic car. I was mis sold the extra protection even though i had the cover. I am very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by STUART - 15 October 2019
" Avis have forwarded on my requests to find out why i have been charged to you and you havent responded. "
" unathorised unexplained charge of 167 gbp after drop off, refused to explain why after email request. check in took far too long, car wasnt available and the staff tried to convince me to take a different car and come back the next day which would have meant a change in our plans. communication was quite poor as we were stood at the front of the line in front of the assistant in silence for about 20 minutes whilst he just waited for updates from the car park to see if they could find a car, there was a huge line behind us and the whole thing seemed stressful and poorly thought out. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROSE - 15 October 2019
" Good website, although you should develop a mobile app. "
" Kiosk check in was cumbersome and asked too many irrevelant questions, resulting in taking over 10 minutes to check-in - much too long. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by HELEN - 14 October 2019
" OK. When reviewing prices on internet which have been sent via email and headline is xx per day and you find out when entering details that the price is £5 per day more, for the same car it is a little misleading. "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by MICHAEL - 13 October 2019
" Very quick pick up and drop off "
" Quick and friendly clean vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATHEW - 12 October 2019
" Straight forward and clear. "
" On my booking I had the basic breakdown cover included in the package. This was also clearly shown on my voucher which I had printed out to show as proof at the counter. But Enterprise staff insisted that this was not part of the deal and that I'll have to speak to AutoEurope . "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SERDAR - 11 October 2019
" Great service. "
" Great service. Quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JAMES - 11 October 2019
" 10/10 "
" 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRYAN - 11 October 2019
" Smooth and easy. "
" Excellent service. This is 1st time we have used this company but we will certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GORDON - 11 October 2019
" Would like to have had more choice "
" Not many vehicles to choose from, no other option offered "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by THOMAS - 10 October 2019
" Gave a good selection of cars and prices. I paid upfront and was not asked for anything further at the hire desk. "
" Excellent service throughout. Quick, efficient, good clean cars. Return was very quick as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 09 October 2019
" Great from start to finish "
" Was no counter staff , that was your second question, it was all automated . Which was better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDRZEJ - 07 October 2019
" A bit poor email support for AutoEurope but overall OK. Speaking about Dollar, probably will never rent it in the future. "
" Very slow counter staff while picking up a car. Extremely unclear insurance policies and descriptions for foreigners. Very expensive FPO and poor explanation on how it works. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by GILLIAN - 06 October 2019
" Satisfied apart from the above issue "
" We felt under pressure to purchase additional protection to cover flat tyre or breakdowns We believed we already had such cover by purchasing the extended cdw excess cover on booking We were told that this was not the case on site . Very disappointed as we had not budgeted for this extra $108 "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 04 October 2019
" Car excellent "
" everything was fine the only small issue was the time taken at the Dollar counter with only 3 staff on duty. That might be the norm but it doesn't look good when they have so many desks unattended "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 04 October 2019
" Easy to use and excellent service "
" Very smooth and efficent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 04 October 2019
" Good value and happy with the vehicle "
" On pickup there was no car in the alocated parking space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by RACHEL - 02 October 2019
" Very easy to pick up and drop off. No problems at all "
" First class service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JACOB - 02 October 2019
" I was quite confused because Auto Europe claim on their website that the customer cannot use a debit card when renting a car through them. However, Alamo claim that the customer can use a debit card. I think it could be communicated more clearly about what the rules are, because the various rental companies that Auto Europe cover seem to have different policies on card payments. "
" Slow service at the counter as the servers/machines weren't running, so all the paperwork had to be done by hand. The car was clean and in good condition, but the car key battery was low and 3 days into the rental we had to change the battery ourselves - which was difficult in the middle of Yosemite national park! Quite frustrating. The car drop-off after the rental period was excellent though, very smooth and very helpful staff. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by KEVIN - 02 October 2019
" Auto Europe experience was fine , no problems at all just didn't rate Hertz at all "
" Not happy with Hertz , first had to wait at counter despite being under the impression I had done a by-pass the counter process ( as I have done numerous times with Alamo in San Fran where you walk into the lot and pick the car you want in the group you've rented from and drive out ), I had to pay local taxes , again which I've never done with Alamo, and to top it off it was a "sub compact " SUV a lot smaller than the SUV' we had expected , . We could not even get both our suitcases in the back and spent the whole trip with the rear seats folded down with our cases on show .It obviously hadn't been cleaned properly as the seats has dirt and grime in the creases and dirty marks on the screen pillar .Its the highest mileage rental I've ever had by far (48200 miles already on the clock , Previous highest I think was about 7000 miles with Alamo) It had 50% oil life left (before a service was due ) which considering we had rented it for 9 weeks meant after just over 3 weeks it constantly kept showing " change oil" on starting every time . I would not rent with Hertz again . "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by MITCHELL - 02 October 2019
" Same as above "
" Good car and was good to pick which car we wanted. However I wasn't impressed with the hidden additional costs! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JAMES - 02 October 2019
" Generally a good quality car and no questions as to third party by Thrifty. So all that went well. Car had 14,000 miles on the clock which is quite high. But nothing went wrong so no complaints. "
" Very poor service in the evening at LAX. Only two staff and an hours wait. Also tried to slip in an extra $150 break down insurance when clearly on commission. It's done as an automatic highlight "Please sign here". Naughty. Return policy good and quick. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 01 October 2019
" Very efficient and value for money. "
" Would have preferred being shown to the car after the one that I booked had been taken - however free upgrade was welcomed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 30 September 2019
" So far Auto Europe is the best Internet-platform for vehicle rentals! "
" They offer cash-deposit for international tour-vouchers but, insist on credit cards anyway! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by STEVEN - 30 September 2019
" apart from the delays both in collection and drop off it was fine although we did get " Extorted " with further Insurance fees that were not explained when pre booking was done "
" the delay in picking up the vehicle was awful considering it was pre booked due to Budget having very few staff available in their office , the drop of was confusing as noone was about to give information as to what to do !! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MELISSA - 29 September 2019
" Easy booking "
" Easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD RICHARD - 29 September 2019
" Awful experience with dollar "
" The car was fine and it was cheap enough, but we had to wait almost 3 hours from entering the building to driving out with the car. On the way out the staff member at the gate threatened and swore at me (to which I contacted them to complain but never heard anything back). Would never use dollar again and will tell everyone possible to avoid. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by CHRISTINE - 29 September 2019
" I have used Auto-Europe very often and will continue to do so. It may be worth offering Breakdown Cover on the Auto-Europe website so that there is sufficient time to consider this option rather than be rushed into it when collecting the car in a busy car rental office. "
" Although the pick up process was good, a charge for Breakdown Cover had been added when we arrived to collect the vehicle. We hadn't been offered this additional cover it had just been added and there was no offer to remove it. When mentioning this to the Dollar agent he only highlighted the problems we might have if we broke down without having this cover, he was also in a rush for us to sign the rental documents so he could move on to the next customer in line. Having put this concern in our minds we reluctantly went ahead with the cover (the cost of which by the way was more than my annual breakdown cover in the UK for my own car!!). I do feel that this was a scare tactic by the Dollar agent to charge us more money. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ALISTER - 28 September 2019
" Good car, clean, good condition and given choice of cars at pick up. Any within same price bracket or higher if wanted. "
" Easy pick up through self service terminal, quick, efficient and took about 15mins from arriving to driving off in car. Drop off was equally as quick and transfer from drop off site to LAX was good, fast and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHELE - 28 September 2019
" Avoid if you can! "
" Long wait to check in. Problems with the car and appalling helpline service. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by VALERIIA - 27 September 2019
" first of all autoeurope didn't send me any voucher so I couldn't go to any rental car place because I didn't even know witch one I used!! Autoeurope just took my money and left me without any car in airport! So I got another car and spent additional money for it! Thanks for cooperation and I'm still waiting for my money back "
" first of all autoeurope didn't send me any voucher so I couldn't go to any rental car place because I didn't even know witch one I used!! Autoeurope just took my money and left me without any car in airport! So I got another car and spent additional money for it! Thanks for cooperation and I'm still waiting for my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP - 25 September 2019
" Excellent and reliable "
" Excellent and reliable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 24 September 2019
" The website said Roadside Assistance was included, which I presumed was breakdown cover. However, upon collecting I was told that this was only telephone assistance in the event of a breakdown, and if the car broke down and I needed someone to come out I would have to arrange it myself, or take out an extra insurance policy. "
" The collection of the car took over an hour due to a very long queue and very few staff. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MICHAEL - 24 September 2019
" I contacted Autoeuropa to discuss this charge but was referred back to dollar. This was no help whatsoever. "
" When we arrived at the dollar car collection office we had to wait fir 45 minutes to collect the car as there were insufficient staff to deal with the queue. After an 11 hour flight this was not appropriate. Also, I made it clear to 5he dollar staff that I did not want any additional extras on my car rental but have now found a charge of £123 for personal liability insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 23 September 2019
" We hire the car thinking all costs were covered but we advised there were additonal payments to be made when we picked up the car. Charges need to be more transparent "
" Car was not in good condition and had a malfunction which ocurred within 20 miles of leaving the hire depot. Fortunately it did not stop us using the car as it was a fault with the Automatic Cruise Control and we were not doing a high mileage. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by ALEXANDER - 21 September 2019
" other providers (eg: Dollar) seem to have friendlier staff and more recent cars. "
" the staff seem more interested in trying to sell upgrades, rather than service the customers. Obviously the commission on upselling must be very high... the check-in area needs a revamp and so does the IT system which is so slow they had to reboot it twice whislt I was completing the booking. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MALCOLM - 20 September 2019
" No qualms with Auto Europe but they should be aware of Hertz's scam. I should have some sort of reimbursement. "
" I booked and paid for an intermediate car and the desk clerk sent me to section B. I drove the car for 2 weeks and thought the car was a bit small for an intermediate and on the return the operator told me I had a compact. I complained to the office. So BEWARE>not very happy. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by CHARLOTTE - 16 September 2019
" Smooth payment, confirmation sent immediately. Price significantly cheaper than booking direct. "
" There was a long line to pick up the car. As you would assume that most rentals are pre-booked, and therefore the office should know how many customers to expect, there should have been more staff working to assist customers. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 16 September 2019
" A pleasure to make car rental bookings using Auto-Europe. "
" Excellent pick-up at LAX, with frequent shuttle transport and fully automated check-in/vehicle collection and attentive staff to facilitate. Similarly with vehicle drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GERARD - 16 September 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ALEX - 13 September 2019
" Booking was not the issue "
" I didn't have a good experience. I got dropped off at Dollar not Thrifty with no explanation that there actually was another office for Thrify so to stay on the bus. I then waiting 45 mins to be served due to the volume of people over the lack of staff of desks. I then got a car I didn't want and by that point couldn't be bothered to argue as it was cutting into the trip. The body work of the car was scratched up also. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by MATTHEW - 11 September 2019
" Fantastic experience, made the whole process very easy, will use again. "
" Fantastic experience, made the whole process very easy, will use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by VINCE - 09 September 2019
" A pleasant experience "
" Very good I had no problems from pick up to drop off I recommend them highly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLOTTE - 08 September 2019
" Autoeurope had the best price I could find for car rental. The information they provided was quick and thorough. However, the price differs if you use them through Skyscanner rather than directly. The price is also more if you go through a cash back site, which therefore negates the cash back! "
" When we arrived there was a massive queue for the counter, but not for the self service machines. We used the machine and it was quick and easy to use. Although I did have to enter all of our license details even though I'd done this in advance! Once we'd completed the check-in service, we were told to go across the road to an employee who asked which class of car we'd selected, and then pointed out which row of vehicles was available to us. Being able to pick which vehicle we had out of a selection was a nice bonus. However, going to the vehicle on your own means that no one shows you any of the controls of the vehicle. I used to work in car rental so I know my way around different types & brands of cars, but had my friend had been on her own she would have really struggled. We didn't ask anyone for help so unsure whether someone would have been available if we had needed it. The return was so quick and easy! We drove in and went to the end of a queue which we expected to sit in for a while, but an employee came straight over, checked the fuel level & mileage and just told us to leave the car there, and off we went. We did have full collision damage waiver with zero excess, so didn't need to wait whilst they checked over the vehicle, but I assume this differs for those without it. We only waited about 5 minutes for the bus to the airport. The driver asked everyone which airline they were flying with to make sure he went to all the right terminals, and the bus announces the airlines for each terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 07 September 2019
" Car was great, $18 a day extra for breakdown cover wasnt. "
" Price online didn't include breakdown cover. That was $18 a day extra for a 2 week rental!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 05 September 2019
" Great service after initial wait for preparation of vehicle "
" Had to wait for a mustang or camaro as the only convertible instantly available were cascada, which are not really on same level as a mustang or camaro "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DEBBY - 04 September 2019
" Very good value "
" Quick efficient service, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 02 September 2019
" Excellent selection of rental agencies "
" Car pick-ups and drop-offs must run faster. Therefore, more staff must be hired. Often times, lines are way too long! Even when renters do not buy the fuel-option, they should not be charged for missing gasoline, when they return a vehicle for safety-reasons! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ROBERT - 24 August 2019
" Swift and grand "
" Swift and grand "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVIDE - 24 August 2019
" Excellent value, the car was grear, basically new (only 1400 miles) "
" Excellent value, just what I was looking for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 23 August 2019
" All fine and straightforward "
" At pickup, counter staff were great. But the back room guys allocating the cars were totally disorganised. Didn't know what cars people needed, provided cars with insufficient seats, dirty cars with garbage inside, etc. Took a very long time from receiving paperwork to leaving the lot. Rating 2/10 "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MALCOLM - 21 August 2019
" Great value. Would definitely use again and recommend to others "
" Amazing service when picking up and dropping off vehicle. Only thing is they tried to sell extra cover even though I told them that I had taken full cover with Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 20 August 2019
" likely "
" good experience everything went as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREA - 13 August 2019
" Poor experience. Money grabbers. "
" When we arrived to collect the car they charged us £500 for satnav, which we had ticket and thought included. They also charged us for insurance which we thought was included. They just wanted to try and get us to pay for everything twice. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAYESH - 09 August 2019
" I am lucky was good trip they provide shuttle service, picked up a car and no hassle Thankks "
" It was good fast service quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 09 August 2019
" Very satisfied all round. "
" Our rental car was not the Buick as ordered but a very nice Chevy Impala. Very clean with low mileage. Very helpful staff member took the time to go through the rental with us. Would definately use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 08 August 2019
" See above "
" Forced to upgrade the vehicle, had booked a seven seater or equivalent and expected to be able to fit up to 3 cases but told it would not be suitable so advised to change to a 5 seater with larger boot but at an additional cost of over $600. Not happy. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAVEL - 05 August 2019
" smoothly, comfortable, conveniently, I do recommend "
" fast, smoothly, comfortable, conveniently, I do recommend. The only issue I have - is how shuttles on arrival are not working relevantly... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JOHN - 03 August 2019
" No Comments "
" Staff and service Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANDREW - 02 August 2019
" Auto Europe fine but the choice of Budget may need questioning. "
" Everything apart from the check in was great. Car was great. Drop off was smooth. Shuttle buses were good both ways. But the pick up process was a huge mess. Massive lines. Long wait. Rude staff (although really it was just cod they were overwhelmed). Need more staff and for someone to actually be overseeing things. There was no sign of a manager. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 02 August 2019
" Very happy with it "
" Very happy with it "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by IAN - 30 July 2019
" This was a very good deal that provided a straight forward experience. "
" This was a satisfactory rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 26 July 2019
" Pricey Alamo reception in LA made a mistake with the return date of car, which caused a problem "
" OK but there was a problem with the Brake Light bulb which caused an inconvenience "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by RORY - 19 July 2019
" Overall, very satisfied with the pricing and the service provided. "
" There was a fairly long wait at LAX for the Budget shuttle (numerous buses operated by every other leading rental company appeared before the first Budget bus). Other than that, they were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KIRSTIE - 19 July 2019
" I am dissatisfied that this extortionate charge has been made against my card. My opinion may change depending upon if and when these issues are resolved. "
" On collecting the vehicle It was confirmed I had all he insurance etc I needed Was good to go. On my return I find I have been billed for almost $500 Dollars worth of insurance I did not request or agree to. I have contacted yourselves, dollar and my bank about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by HELEN - 18 July 2019
" AutoEurope needs to feedback to Budget about their dishonest sales practces and condition of car. "
" The area between driver and front passenger seats was sticky and not clean. I discovered upon return that I had been charged for roadside assistance even though I had not requested it and it hadn't been made clear to me. Was eventually refunded but delayed me getting to airport. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ERNEST - 17 July 2019
" no problems with Auto-Europe website and pricing for choosing car rental "
" no problems with service or car , no problems with Auto-Europe website and pricing for choosing car rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DENIS - 17 July 2019
" Everything is ok "
" After drop off , we take a shuttle bus to the airport. We forget child stroller at the shuttle. Unfortunately it wasn't possible to send it with another shuttle, and I need to back to the office to take it. In a luck I have enough time, but in other case it can't be possible. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 16 July 2019
" Easy to book and good value "
" After approximately 1000 miles. Car needs oil change light on. Having booked the car for 3 weeks I would have expected the oil change to be carried out before rental. I appreciate Alamo did not know how many miles I would drive, however I feel that with the oil change being due within 1000 miles the car should have been prepared in advance. Counter staff very pushy to upgrade to a larger vehicle and to accept extras. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by WENDY - 15 July 2019
" I have already recommended to a friend who is visiting USA soon. "
" No problems. Everything I asked for. Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TREVOR - 15 July 2019
" We have used Dollar before and ended up paying a greatly increased price from the original costing, I appreciate that taxes come into play but the final figure from Dollar is always very high. We have used other competitors in the past and we shall be going back to them in the future, this is our 7th car that we have hired in the US and it is by far the worst experience. "
" After paying last £ 420 last October up front we were conned into an upgrade which we said we didn't want due to us purchasing a Sat Nav system. When we got the final bill it was $1000 which included an upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 13 July 2019
" Just ask round good service "
" I was very happy overall and would definitely rent with alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MARK - 12 July 2019
" All good "
" The car provided was smaller than expected based upon the category chosen even though we could choose any executive car but they were basically the same size. Thankfully we could just about fit the 4 suitcases in the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CRAIG - 12 July 2019
" As above, + the Auto Europe experience was excellent, from my booking through a couple of calls I made ahead of time to check details, insurances etc. I always recommend Auto Europe to my friends and family. "
" The experience of dealing with the staff and collection/drop off procedures at LAX was very efficient. My only issue was the vehicle allocated was not the size or category that I expected. When I made my AutoEurope selection the vehicle was described as a Nissan Rogue (European equivalent is X-Trail model) or equivalent. Obviously the specific model may not be the same as I understand very well it is the category that matters. When I got to the vehicle location I found we had a Buick Encore (European equivalent is Vauxhall Mokka). There is no way this is the same category as an X-Trail, however if the Hertz system does link them, they are grouping very different sized vehicles together. Of course, I could have gone back and queried this, however after a 12 hour flight and waiting at the desk which was far away from the vehicle, I had no desire to repeat the process, so I had to accept it. The counter staff were very friendly and not aggressive at all, unfortunately during the heck in process they did not mention the vehicle being allocated, nor did I question it, as I trusted them to make the right decision. Obviously, next time I will not make this mistake with Hertz if I use them again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALAN - 12 July 2019
" Great price and choice of companies "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PAUL - 09 July 2019
" Overall - very positive. "
" Alamo did all that was expected of them and there was a choice of vehicles to chose from at the rental location." Walk outside Sir and choose which vehicle you want " was their approach to providing me with the car for 10 days. Maybe the Nissan I picked was underpowered for the hilly/mountainous areas i drove with very long uphill climbs so perhaps they could have said that a more appropriate vehicle for my type of driving would be a different SUV. Not their fault but it would have been a nice touch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FAN - 01 July 2019
" Overall is very good. "
" Overall is very good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RISHI - 30 June 2019
" No issues. Thank you. "
" No issues or problems. Would have topped it off for a complimentary upgrade on vehicle! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LINDSEY - 30 June 2019
" Quality site with quick response to questions asked. "
" Initially charged for breakdown that we had not asked for, on return of vehicle I saw a manager who refunded the cost. Still not had the final charge to my card yet. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHAEL - 29 June 2019
" Would definitely use again "
" Car was very good . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 28 June 2019
" Plenty of choice of mid-size SUVs "
" Expeditious service from pickup to delivery back to terminal at conclusion of rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LARS - 28 June 2019
" no problems "
" perfect, no problems, the best is: use the Skip the Counter Option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LEE - 12 June 2019
" I wouldnt recommend purely as I think car rental is so subjective about pleasant service, time in queues, quality of vehicle etc "
" I felt that on arrival at the counter the vehicle offered was not quite as big as I'd reserved. The vehicle offered wasnt large enough for our family and I therefore took an upgrade. The vehicle taken was excellent all round and very comfortable etc. I just felt that doubling the amount I ended up paying could have been avoided had the initial size of car been offered. Maybe size translations across the continents dont relate. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JIRI - 06 June 2019
" Easy, efficient, big choice. "
" Just perfect. Good price. Good insurance conditions. Online check in, no wasting time. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BILLY - 03 June 2019
" Couldn't believe the great rate I got. Was still wary it was too good to be true right up until the second I had the keys in my hand. Very happy. Would recommend you to anybody who'd listen. Delighted! "
" Exactly as I expected. Professional and courteous. Polite and friendly. Offered me extras without being too pushy. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DOMINIC - 03 June 2019
" I didnt find the experience worth recommendation "
" Unfortunately the experience with Hertz/Auto Europe wasn't a particularly good one. We arrived at the airport and spoke to the Auto Europe representative via the phone they were very unhelpful and had very few details on the rental at one point tell me and my family we would have to get a cab over to Hertz to pick up the car. Thankfully the information desk was more helpful and directed us to where we could pick up the courtesy shuttle bus. Upon arrival at Hertz we were dealt with very quickly by a gentleman call John who seemed to be on commission as was trying to upsell from the get go. 1. First of all he said that the car we had ordered (Ford Expedition) had all been recalled because of a fault so offered us a alternative not a problem but then said that it didn't come with a sat nav so would have to hire this separately for 17USD per day. He also said that we wouldn't all fit in the car (4 adults and 1 child)... (my brother hired a ford Expedition from one of your competitors and they all fitted in, it hadn't been recalled and it cam with an inbuilt sat nav) 2. He then asked me if I wanted premium roadside assistance which I confirmed that I didn't want and the standard would be sufficient. I didn't realise that premium had been added to the bill regardless and when I tried to call twice to Hertz was left waiting for a operator for 15 minutes (after which time I gave up due to the cost of the phone call) to have this removed 3. With the false stories of being told the car wouldn't accommodate us all and that the replacement didn't have sat nav built in we went for the upgrade at $30 per day. 4. The fuel I was told was the best price on the market $4.19 per gallon which I declined and the next block gasoline was $3.89 per gallon 5. Despite me having a zero excess i was also charged a further $200 to my account which Im still yet to have refunded and wasnt explained about the charge. Obviously I was tired after my flight and keen to get on the road so was easy prey I suspect for salemen trying to increase their commission. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PAIRUT - 28 May 2019
" . "
" Easy booking. Best price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SARA - 24 May 2019
" Great, good value and service "
" We will book with thrifty next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by AMY - 21 May 2019
" It was really good value. I liked that everything was included and that checking in with a machine made it easy to say no to all the tedious upselling. "
" On arrival I waited over half an hour for a shuttle bus - during that time there were (seriously, no exaggeration) at least five Hertz and five Avis buses, plus numerous ones for other rental companies. I'd had a long journey and really didn't need to hang around for half an hour - this was frustrating and irritating. At one point an Alamo bus drove right past which was particularly galling - I waved and the driver just waved back. After that it got better - I checked in at a machine without having to go to the counter, chose a car and drove away. The car was fine, returning it was extremely quick and easy, and there was a shuttle bus with a very courteous driver waiting to take me back to the terminal (although given my previous experience I'd allowed a lot of extra time and ended up with a long wait at the terminal). Mostly redeemed but more frequent shuttle buses please. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVEN - 18 May 2019
" Sadly Dollars' behaviour has left me with a very poor impression and you may wish to consider if you wish to continue to promote or sell their rentals. "
" The vehicle we had reserved (intermediate SUV) was not ready for us on our arrival as all others had been rented. We were pointed in the direction of vehicles that were still in the process of being cleaned and prepared. The vehicle we were directed to had some car park dents and other scratches and marks at various places around the bodywork. Myself and my son took photos of the marks in the event that anyone claimed the damage occurred during our rental period. No one went round the car to view it with us. When we dropped off the car at Las Vegas the first thing the dollar representative started to do was to reach for an incident report for one of the dents on the car. I explained that the dent was already there and we had photos of it. Nevertheless he attempted to get me to sign a blank incident report which he would complete later without my knowledge or input. He stated that he knew we had insurance so it would be ok. I consider this to be very sharp practice and consider that as the booking agent you should be aware of what dollar are doing. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARZIA - 16 May 2019
" no comment "
" I was very pleased and indeed have requested for my next US rental Dollar "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 16 May 2019
" Other American rental companies have supplied me with suitable standard suv with sat nav and leather seats. Hertz gave me cheaper vehicles. "
" I was given a small underpowered suv at LAX. I had to return to hertz in san diego to change it. They understood the issue and offered me a Rav 4 (still not what I ordered but an improvement) I paid for a jeep Grand Cherokee and ended up with poor substitutes. Yes the class of car was the same but I was given a small suv . Not going through that again. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ROY - 11 May 2019
" Overall all good always use Alamo through yourself , just a little unhappy on size of suv and price of fuel "
" I do feel I had a model size smaller than booked and paid for ,booked a Santa Fe but revived a cx 5 suv which isa size smaller , also 75 dollars for a full tank of fuel is at least 25 dollars over capacity of the tank , feel I should receive a discount ,regards Roy "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by GERARD - 06 May 2019
" Very straight forward "
" Very efficient pick up and drop off Choice of 7 cars on pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 05 May 2019
" Everything turned out very well "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by WILLIAM - 30 April 2019
" Auto Europe is the best -- as always! "
" Union Station is not the best place to pick up - only one counter staff, and not many cars available. I was offered a van when I had rented a compact; finally ended up with an SUV. Drop off at LAX was quite crowded -- there were at least 6 or 7 cars ahead of me waiting for receturn receipts. Fortunately I was not in a great hurry. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MORRIS - 29 April 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LORRAINE - 25 April 2019
" We were checked in and offered add ons - not in a harassing way which was brilliant and then straight onto the road. No time wasting which I have experienced in the past from other providers. Would definitely recommend "
" Very efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEWART - 22 April 2019
" Quick and easy to use "
" Great hire "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by YOGANDRAN - 20 April 2019
" Pick up and drop off was smooth and hassle free. Particularly impressed with drop off. Easy and convenient. "
" Pick up and drop off was smooth and hassle free. Particularly impressed with drop off. Easy and convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TIM - 19 April 2019
" Auto Europe have been good. No issues and cheaper than others. "
" Car had stains on the seats and dirt in cup holders. I never received a receipt after returning the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by IAN - 15 April 2019
" Got exactly what I paid for in a timely fashion without all the sales pitch of taking out extra covers which were simply duplicitous. "
" Having rented cars/SUV's etc in the US of A since 1980 Dollar are up there with the best. Faultless service throughout. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDRU - 10 April 2019
" Great service. Very quick and smooth "
" Great service. The fastest and easiest process to collect and drop the car. Very smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BARNARD FORTUNE - 09 April 2019
" Simply excellent "
" Great service, quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MIKE - 04 April 2019
" Auto Europe- very satisfied. Alamo usually very satisfied but not this time in Los Angeles. "
" Have used Alamo many times and have been satisfied. However the staff did not appear to know the difference between intermediate and standard suv's which were all mixed in the same bay. This resulted in us being allocated an intermediate suv having paid for a standard suv. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by MARIE - 03 April 2019
" Very polite "
" I think the previous renter must have been a smoker "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ROGER - 31 March 2019
" Good price and reliable. Used you guys for years. Also contactable by phone. "
" V good. Easy and helpful people. Also good when calling 24hr breakdown. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DAVID - 31 March 2019
" The car was excellent and he price good value for money. "
" There was a delay in collecting the car, the collection counter was busy and so much paperwork to do, but everything else was great. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 29 March 2019
" Excellent "
" Very smooth and quick at check-in and checkout. Good shuttle service to terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WILLIAM - 24 March 2019
" Overall an easy process. Luckily no long lines at the counter. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 23 March 2019
" Auto europe are highly competitive on price and give a good range of companies. They are happy to provide refunds or modify rentals and I have never had any issues when using this company which I have uses many times "
" Alamo provide good cars and the customer experience is always good, I always rent with alamo in the states "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 22 March 2019
" No problems at all "
" Efficient pickup using the automated machine. Staff assisted in getting started. Nice to be able to select your own car, ours was brand new (2 miles on clock) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JACK - 21 March 2019
" No Problems "
" All as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TERENCE - 21 March 2019
" ARRIVED AT LA COLLECTED BY SHUTTLE BUS WAITED NO MORE THAN 5 MINS TO BE SEEN TO, ALL VERY HELPFUL COLLECTED SAT NAV ALREAY SET UP WHILE WAITED CHOSE VEHICLE AND LEFT RETURN LITERALLY DROVE IN AND WAS CLEARED AI LES THAN 10 MINS EXCELLENT "
" ABSOLUTELY FAULTLESS SERVICE, COLLECTION AND DROP OFF SIMPLE POLITE AND HELPFUL STAFF "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 18 March 2019
" Excellent service from the the counter, didn't have the car I wanted available at the time but went through a number of options for me and helped me identify a suitable vehicle. Vehicle was in excellent condition and very clean. "
" Excellent value rental and a great car. Customer service at the desk was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 18 March 2019
" Customer services excellent. Told to return car empty of fuel for taking care of the issue "
" Vehicle came up on dash to say .. Maintenance required. Took car to Firestone for quick check. Don't really expect to have to take care of maintenance issues when renting a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by VIVIANNA - 14 March 2019
" How likely I am to recommend a friend will come down to how my comaing is dealt with. I Book with Autoeurope a lot you will see that I have booked 3 times since January and have another booking with you LAX 16th to 30th. The booking in question was booked over the phone as there was an issue Booking online anc my emails not working for confirmation and should of run from 25th until the 13th March. When I dropped the vehicle off on the 13th I was told it should of very dropped on the 11th and ther for charged $281 for 2 extra days which is ludicrous. I'm hoping that autoeurope can correct this mistake and charge me the set day rate. I look forward to ur feedback. "
" Good and efficient "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 12 March 2019
" Autoeeipe were really easy, it was nice to talk to someone on the phone and get the reassurance regarding insurances etc "
" The car was great, it was brand new and clean. The shuttle location wasn't really clear so better sign posting or directions once you get into LAX arrivals would be useful. We used the machine to pick up car as counter only had one person on and really long queue but machine was straight forward. At drop off we were stood waiting for 5mins wandering who to speak to but eventually sorted so no big issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SPENCER - 06 March 2019
" A good rental company. "
" Very friendly and courteous staff. The cars are a little older but perfectly OK. I wouldn't hesitate to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GLEN - 06 March 2019
" Very easy and good value. "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DESMOND - 04 March 2019
" Would have no doubts about recommending Auto Europe. "
" Good friendly service at pick-up and drop-off points. Reliable clean car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEVIN - 04 March 2019
" Very happy with all aspects of service provided "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MELVIN - 28 February 2019
" Only complaint was the wait for bus after long flight, "
" Waited ages at airport for bus.. while all other rental had several pick up . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KENNETH - 26 February 2019
" See above "
" Very good in all respects "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 22 February 2019
" Easy to book and a good price. "
" The car was fine (Nissan Versa is a nasty little car, but that's all we needed and the Enterprise example was fairly new and clean). However, the Enterprise counter staff added on charges of $28 for Personal Accident (insurance) and a mysterious airport fee without telling us even though we showed them the Auto Europe confirmation form showing no insurance was to be added. This charge is only visible on the paperwork which they give to you as you exit the facility. When we returned the car, we challenged the charges and, after an argument, Enterprise removed them. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LYN - 21 February 2019
" really efficient and i loved the bringing the car back full. "
" this was the dirtiest car i have ever hired, but aside from that it was great. love the bring back with full tank of gas. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JOHN - 21 February 2019
" All good!! "
" Staff were excellent...pick up and drop off very easy!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LESLIE - 21 February 2019
" Quality "
" Very knowledgable staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAUREEN - 20 February 2019
" Easy booking system and everything explained clearly with no hidden surprises "
" Very satisfied with all aspects of our booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 17 February 2019
" Initially good price. A lot of choices. Have used many times. Don't look any we else. "
" On pick up implied we had to pay for more insurance that was not included. Actually we were paying for voluntary break down cover. Conned basically. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HASHEM - 15 February 2019
" I didn't like the way how you are dealing with the customer about money issues "
" Actually the hold amount they didnt return it back still and there's some fees they took it also . Please checked it up and return it back . Somehow just now I received a message from the bank that budget they took 32 US dollar from my visa card .. feed me back with the excuses and please notice me before you take any actions to avoid the problem .. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ADAM - 14 February 2019
" Great price, easy to organise. No fuss. "
" Being able to chose a car was great (got a brand-new one with literally delivery mileage) Only reason why I scored a 9 on overall value was that the counter staff did the usual of trying to upsell me another car - OK - additional breakdown cover - Hmmmm? Sat-Nav??? Why? Who doesn't own a smartphone and besides - the cars all had sat-nav in them!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TAKAHIRO - 14 February 2019
" Good discount information by e-mail "
" Staff's response is wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 14 February 2019
" Good simple car, enjoyable to drive. "
" No hassle at either pick up or drop off. Accommodating staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by RICHARD - 10 February 2019
" Auto Europe have previously always provided the most competitively priced vehicle for my journeys at the highest standards of customer care. "
" No explanation off vehicle features was provided and I was "miss sold" a travel pack update to the pre-purchased GPS on the basis that I could avoid toll rolls. This was after they had tried to push a "pre paid toll card" onto me saying that most interstate roads were tolls. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHAEL - 07 February 2019
" Nice and easy pick up and return. "
" All really easy. A bit of a wait for a rep but could have done the self service system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 26 January 2019
" Auto Europe is an excellent broker for rental cars in the USA. "
" When my 1st car indicated a tire-issue I returned this vehicle and the manager on duty was about to charge for extra fuel, but changed his mind, when I told him other rental car companies had never done this to me whenever I faced trouble like this! As I dropped off the 2nd car, with a full tank of gas and no damages, on my final day of rental the staff said a total invoice would be submitted to me via e-mail. Suddenly, I discovered a charge for fuel without an apparent reason! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 22 January 2019
" Auto Europe were the cheapest provider of Alamo car hire I found for my recent trip to LA, and I would use again "
" Fantastic as ever, extremely simple pick up and drop off process and always a great choice of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JEAN - 20 January 2019
" There is no better place to rent a car with a better service. Enterprise/Auto Europe car is ultimately the best "
" Please keep on providing good standards of service to the public. you are second to none. Enterprise is the best. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SIMON - 18 January 2019
" See box 3 "
" We ordered a Ford Focus or similar and was told they only have a Toyota Yaris.... great for me, my wife, 9 month old (on his first big trip) and 3 pieces of luggage. We had no choice but to pay £150'to upgrade to a car the same size as the one we ordered. I have contacted Auto Europe but heard nothing back. Dismal rip off service, will avoid in the future. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by AIDAN - 18 January 2019
" . "
" Added premium roadside assistance to my bill without asking. Car wasn't particularly nice to drive and had a bad smell. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by LYNN - 16 January 2019
" I hope autoeurope will address my complaint promptly "
" I have sent in a complaint as we didn't get the vehicle we expected, we had to take it back and change it as the key did not work the central locking and then the replacement vehicle overheated due to lack of coolant. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by EDMUND - 13 January 2019
" Pleased with overall outcome "
" Picked up car and within 5 days/230 miles oil change light came on. This should have been done before car allowed out for a month rental. Took car to Firestone for oil change. Contacted customer services and told to return car empty as a Thank You for dealing with situation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by WYNDHAM - 13 January 2019
" Great experience with car hire. "
" Helpful staff, efficient service and a great and comfortable car. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 10 January 2019
" Overall very pleased "
" Quick and efficient drop off process. Counter process to hire vehicle was ok but overly elongated with sales of various insurances/upgrades to sat nav/toll charge cover, which were difficult to understand and, when understood, were not required. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 08 January 2019
" best deal on the web. I've used AutoEurope many times and have never been let down or disappointed. I wouldn't consider using anyone else. "
" I had a voucher that had lots of inclusive offers- ie, all insurances, full tank of gas, free additional drivers. The checkout staff were not aware of these so I felt a little uneasy that everything was going to be covered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 07 January 2019
" good "
" Very efficient drop off and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KIERAN - 07 January 2019
" No real choice of vehicle. All the same models in premium, none of which I had booked. Sat Nav very poor. Ket dropping out. "
" Sat Nav gave out at the most inconvenient times. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SAMI - 05 January 2019
" Good experience all around "
" Good experience but slow pick up from LAX airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIE - 05 January 2019
" Excellent price and service. What's not to like? "
" We didn't even need counter staff as we always use the self-service machines. So fast, no bullying for upgrades, just click "no" to everything and you're through in no time. Great car choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KATHERINE - 04 January 2019
" We use them a lot when we hire cars overseas - have never had any trouble and almost always get the best price with them. "
" The check in process was quick - there was no one waiting in front of me. The clerk who served me was efficient, but he tried to "sneak in" extra insurance that was not covered by my prepaid voucher. It was only when I questioned what the extra charge was for that he said "Oh, you don't want the extra coverage?" Everything else was good - easy to get the car, everyone was helpful and the drivers of the shuttles were really friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SUSAN - 02 January 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JOHN - 02 January 2019
" I WOULD NEVER GO NEAR EUROPE CAR HIRE ANYWHERE IN UK OR EUROPE, THEY ARE CROOKS!! BUT USA WHERE THEY ARE KNOWN AS ADVANTAGE CAR HIRE ARE FINE "
" STILL WAITING TO SEE HOW LONG WE HAVE TO WAIT FOR SECIRITY DEPOSIT TO BE RETURNED TO CREDIT CARD. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JOSHUA - 01 January 2019
" I had seen a couple of negative reviews but I would 100 percent recommend. Lots of information provided and the cost was half that of other quotes. Very happy overall will definitely use again. "
" Collection and drop off were simple. Still waiting for Europcar to refund the deposit after 4 days. Transfers were quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ELIZABETH - 30 December 2018
" Good pick up from airport, slightly dis organised queuing at pick up desk. Car we were given was ok,had a dent in the front drivers side which we had to point out ,felt it should have been mentioned as it was dark when we collected the car and could have been missed. Also the cigarette lighter did not work which ment the sat nav I had with me would not charge. However staff were very courteous and helpful. "
" Slightly disorganised at check in,sometimes quite difficult to fully understand everything that was said "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by PHILIP - 26 December 2018
" No issues "
" No issues "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by WILLIAM - 22 December 2018
" job well done "
" job well done "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROMAN - 20 December 2018
" top "
" always great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LUCA - 19 December 2018
" Overall a very positive experience and I really loved the fact that you could choose your vehicle and the keys were inside....super service, please continue like this, Thank you. "
" This rent at Alamo LAX was quick , painless, inexpensive and the personel helpful and very kind. Mine was a 4 days rent. I will rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by P - 19 December 2018
" I had one small issue where an auto-populator entered an initial instead of a full name, which created problems trying to recover booking. I did try to correct with Auto Europe staff but i found them totally unhelpful and instransigent. On this occasion, the goodwill of Alamo meant there were no issues with the booking but I will be wary of interaction with Auto Europe, just in case another genuine error cannot be resolved and proves costly. "
" Alamo were very efficient and courteous in all dealings with them "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROSEMARY - 16 December 2018
" Overall very good. Liked being able to chose a car on arrival and drop off was very hassle free "
" Only problem was using toll roads....the process for doing this was not clearly explained in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCIS - 11 December 2018
" Prices are very good l have used them for the last 4 years and never had a problem "
" As usual great service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BARRY - 10 December 2018
" Auto Europe were not up to par, Enterprise were faultless. We will book direct with them another time. "
" Enterprise were faultless, there was an issue with the information about our booking that you provided to them, they worked round it very helpfully. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTINA - 10 December 2018
" You should ask your contractors to be polite and not misleading just to take extra money from your clients. Horribly assisted "
" I had to waste hours of my time to change car because the first one they gave me had the trunk broken and not possible to leave anything in the car. When I went to change I had to wait for hours and wasted one day of my holidays. It's unfortunate and unbelievable but the staff didn't do anything to accelerate the process and instead they wanted to give me a worst car because nothing was available. I did waste one day and a lot of money for this. The first day another operator also sold me an insurance that was clearly not necessary because he lied to me and said if the car would break NOT for my fault I would have paid hundreds of dollars because I was not insured. Horrible service and misleading "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ANTHONY - 06 December 2018
" This review could change if you get me my refund. "
" This was horrendous, after going through the aggressive 'up-selling' at the pick up desk, I then had the barrier smash down on me damaging the car and shocking my girlfriend and I to the point where we both decided not to drive while in America. Spikes shot up and burst the tyres and we hadn't even left the car lot. The staff were rude and un sympathetic, they left me to remove the barrier off the smash hire car and eventually a guy came over trying to blame me. Horrendous start to the holiday and now my confidence of driving abroad is shattered and ruined. They said they were going to refund me but 8 days on NO REFUND and now i'm chasing it and they are not replying to any emails. NEVER EVER EVER give these (Thrifty)jokers your money, as I booked through this web site, I am hoping they do the right thing, but still not heard anything, VISA will be informed soon, and I WILL get my money back, by hook or by crook. avoid avoid avoid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by MARK - 03 December 2018
" Would have been great but the shuttle bus driver left a sour taste in my mouth. "
" When we arrived at the drop off terminal the shuttle bus driver asked for a tip in an intimidating manner so we felt we had to give him money. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DEREK - 03 December 2018
" Other than the comments above everything was fine with autoeurope "
" There seemed to some issues with what extras were included in our booking form. They wanted us to buy extra insurance or check. With autoeurope as they weren't covering everything that was mentioned as included "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KENNETH - 02 December 2018
" Excellent service at LAX "
" No problems, efficient rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CHRISTOPHER - 02 December 2018
" Good car. "
" Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCO - 29 November 2018
" I will have to now wait and see how my complaint to Autos Europe is handled. "
" Los Angeles staff, especially outside by parking bays, totally uninterested in any form of customer service. Left waiting outside for one hour, after long counter que wait. Staff at exit barrrier, who check paperwork, totally uninterested and left us waiting while they chatted about their own personal interests. You have a real problem at Los Angles Alamo. Sat nav had to be returned, as it was not handed over working. Second sat nav failed after one hour use and I had to use my phone and data for navigation. San Francisco staff, although initially quite pleasant, were not interested in my sat nav complaint and just told me to take it up with my booking company , Autos Europe "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by NATHANIEL - 27 November 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARC - 26 November 2018
" - "
" Very good price however the car had several dents and dings and scrapes. Got charged that the car wasnt "full" even though the dial was on the full amount . $10 for the most minimal amount of fuel . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by JAMES - 26 November 2018
" Without fault "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAYMONDO - 26 November 2018
" Prompt polite and efficient. "
" All good would use again on next visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 24 November 2018
" Best price-service-relation ever! "
" Dollar must implement more busses to and from LAX in order to get all passengers moving fast. Additionally, basic economy vehicles should also include more Nissan Versas & Hyundai Elantra cars. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PETER - 23 November 2018
" apart from having to point out every scratch and mark to the staff in order to avoid problems when returning the car, this did not bother me. "
" See below: "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by PAUL - 23 November 2018
" Excellent vehicle, drove beautifully and so well equipped. Sat Nav is a must. "
" It was a long wait for courtesy bus from airport - 1 hour to get to place. However staff most friendly and helpful. On return to airport staff contacted bus driver and picked up in 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SON LUC - 21 November 2018
" Very competitive price and good service from Alamo. I will likely reuse this service in the future. "
" Overall good experience with Alamo again ( my 3rd time through Autoeurope). Fast check in and easy drop off without too many inquisitive questions. I had a few issues with the car though. Automatic windows didn't work for one day and wipers liquid was missing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JOANNE - 20 November 2018
" The service was a good experience on all fronts - from a people through to convenience one . The staff were helpful and made sure we'd got everything we needed without any hard sell ( thus would have altered our mind completely ) "
" Excellent service - efficient , no drama and helped make our trip an enjoyable one . Niw booking again with thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROMAN - 19 November 2018
" n.a. "
" We hired the car for 30 days and after mid way into the journey braking did not feel safe any more. There were some above average rear tire roll-off noise which could have come from a previous accident. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by JONATHAN - 18 November 2018
" Good price, easy process "
" Nice little car. Friendly, helpful, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHANIE MARGARET - 15 November 2018
" Easy booking process and would use autoeurope again as all costs included in the booking. No other comments apart from those above re the Alamo agent. "
" Overall experience ok. On collecting car the agent said we did not have roadside assistance despite this being shown on voucher and he just would not accept that we did. He said if we had a breakdown we would have to phone autoeurope. We collected the car and I subsequently phoned autoeurope to confirm we did have roadside assistance and this was confirmed. The person I spoke to expressed disappointment with the Alamo agent for saying something that was untrue. This Alamo agent's actions caused unecessary stress and we would like this fed back to Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LOUIS - 15 November 2018
" Great price, great car, great service. Many thanks "
" I thought that the whole check-in and drop-off procedure was wonderfully easy. If I had one minor issue (and this is not really Alamo's sole problem), is that the signposting for the Rental Car Drop-off going into San Diego Airport is poor - we missed the first turning due to traffic and thereafter there didn't appear to be any other signs. However the actual rental procedure worked perfectly and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SANFORD - 15 November 2018
" I had to pay an additional $200 because I was required to upgrade. not acceptable!!! feel as if I had been ripped off. "
" I had to wait 35 minutes before I was seen by counter staff. then I was told that the car I had reserved (compact) was not available and had to up grade. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DEMOSTHENIS - 13 November 2018
" On the whole very good but one very annoying problem was that they did not have the car we booked and what they offered instead was definitely inferior so we ended up doing the very thing we wanted to avoid and paid extra to upgrade. The car we had was brilliant and the system works really well apart from the above problem. Was I dissapointed, NO, because I had a really nice upgraded vehicle better than what I had expected but was I dissapointed about the money, YES, I ended up paying a lot more than I had initially settled on. I think there should have been a massive reduction on the upgrade as our original booking could not be satisfied. "
" On the whole very good but one very annoying problem was that they did not have the car we booked and what they offered instead was definitely inferior so we ended up doing the very thing we wanted to avoid and paid extra to upgrade. The car we had was brilliant and the system works really well apart from the above problem. Was I dissapointed, NO, because I had a really nice upgraded vehicle better than what I had expected but was I dissapointed about the money, YES, I ended up paying a lot more than I had initially settled on. I think there should have been a massive reduction on the upgrade as our original booking could not be satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP JOEL - 13 November 2018
" Easy to book & easy to deal with Alamo on site. "
" Good, friendly and efficient service. Disappointed to have encountered a flat battery & therefore roadside assistance charges...however, roadside assistance was very quick and easy too. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ALEH - 12 November 2018
" Everything was perfect. "
" Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 11 November 2018
" See comment. Cover unclear when arrive at counter. "
" None of the additional cover (tires etc) was reflected on the thrifty agreement which meant it was not clear if covered. Was upsold roadside assistance package at counter. Confusing and disappointing after 11 hours of travel. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 10 November 2018
" Incredibly smooth experience and I would recommend to anyone. "
" Would definitely use again. Enjoyed having a range of cars to choose from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 10 November 2018
" Very good experience, all went smoothly and quality car "
" Was a really smooth experience and at a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 08 November 2018
" Excellent, no problems, no trying put extra false charges on my credit cards no problem with drop off "
" Much preferred to Dollar "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NATHANIEL - 08 November 2018
" Please see above "
" No issues with the car or service! However at the Los Angeles airport branch, they would benefit from better signage as I waited in the wrong cue for 30 minutes, not realising that europcar was in the corner. Overall friendly staff and efficient service, would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ROBERT - 07 November 2018
" I always find that Auto Europe have the best deals for my holiday car rentals and if I find a better price after booking it is easy to cancel and take out a new one. "
" I have been booking Alamo cars for my holidays in the US twice every year for about ten years now and have always been happy with the experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DMITRY - 06 November 2018
" Fast and secure. "
" - Fast and reliable; - New, fresh and clean cars; - All paperless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RAYMOND - 06 November 2018
" Good choice and variety. Excellent added extras included in price, zero excess, additional driver, tank of fuel. "
" Good value, relatively new vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BETTINA - 05 November 2018
" Great ease of access to car (pick up and drop off) and best of all was the price! "
" It is such a stress free pick up and drop off of cars. Really appreciated after a long overseas journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SHIRLEY - 05 November 2018
" Very good service "
" Very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP - 05 November 2018
" Really smooth rental no issues. Good quality vehicle. "
" Really smooth rental no issues. Good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 05 November 2018
" No queue at pickup or drop off. Free upgrade as our chosen class was not available. "
" Car had errotrlights coming on even though nothing was wrong "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by NICHOLAS - 04 November 2018
" We were very happy with Auto Europe - their price included all of the important extras and an additional driver. Their communications were all clear and prompt. What issues we did have with the car were all down to Alamo and nothing to do with Auto Europe. We have used Auto Europe before and will happily do so again next time "
" Their computers were down when we arrived to collect the car so we had a wait of almost an hour as everyone had to have their paperwork completed manually. There was no form of compensation such as a free upgrade offered for this inconvenience, which happened late on a Saturday night after we had had an 11 hour flight. The car was clean inside but the exterior had been cleaned very poorly, it looked like it had been wiped once with a dirty damp cloth. This wasn't obvious until the following morning when we saw the car in daylight for the first time. It was not possible to connect our phones to the Bluetooth in the car as the feature had been deactivated by Alamo "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by JASPINDER - 04 November 2018
" EASY TO BOOK, EASY TO GET TO DEPOT VIA SHUTTLE SERVICE, EASY TO PICK UP CAR AND EVEN EASIER TO DROP OFF! "
" Just turned up at the depot, went to the counter where there was no que, hence I was attended straightaway. After about 5 minutes I was given a green paper that was to be handed to the person in the kiosk who guided me to the cars! That's it, we had a choice of cars, though not he one I wanted, a FORD ESCAPE! But flow less procedure and very easy to pick and drop off! BRILLIANT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 04 November 2018
" As usual - great value and very efficient service. "
" Absolutely smooth check in and check out at LAX and very useful and efficient shuttle to the terminal. Will definitely use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLES - 03 November 2018
" No comments "
" Too much pressure was applied in trying to get me to upgrade etc. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 03 November 2018
" Very helpful staff. Double upgrade, very satisfied overall "
" Nice comfortable car. Easy pick up/ drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 03 November 2018
" Shall not be using Europcar when visiting the states in the future because off this woman who served me at the desk with her attitude "
" When collecting the car in Los Angeles I was told.tha car that I'd booked was not available and that there was a choice of three cars, a Jeep, Mitsubishi or Hyundai, asking if I could view what was available the lady said no so I asked for photos to see what they looked like and was again told no so I went for.the Mitsubishi which wasn't that clean inside but had only done 27000 miles since new, overall the woman's attitude that served me was awful and the cleanliness off the car wasn't much better, next time when I book through Auto Europe I'll probably go with Alamo again as at least I'll have a choice and not told what I can have, always used Auto Europe when hiring cars but never had this problem before... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by CARLOS TIAGO - 02 November 2018
" quick and easy "
" very easy and very quick. got to choose the car I wanted with a great variety of models. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 01 November 2018
" Very good value. Efficient. No problems "
" Only problem was a long wait for a shuttle bus from the terminal to Thirfty office "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KEITH - 01 November 2018
" Car not what I ordered ford focus and tryed to upgrade me to a Toyota Yaris haha pxxxtake "
" Never use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ERNEST - 31 October 2018
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARCO - 30 October 2018
" Very good experience, already shared with some friends. "
" Very efficient! The only thing as englisch is not my native language that the counter worker speeks to fast english. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SAMANTHA - 30 October 2018
" Overall I couldn't fault the experience. We had an issue with the car but thankfully we had the correct insurance that we were able to swap the car for a replacement within a hour. We were offered a pick up truck as a replacement when we only had a mid range car. We didn't accept (not comfortable driving such a large car) but the service and staff were inpeccable. The second car we were given was slightly dirty however due to the quickness of the replacement, we were very happy to accept it "
" staff were very friendly and helpful when arrived to collect car. Only downside (and this is very minor) was that I was advised to have the option to take the car back with no gas and have Alamo fill it up. This is the more expensive option. appreciate they are on the sell, so it is a very minor point but one I thought I should highlight to other consumers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STEPHANE - 30 October 2018
" very good price for such a car, easy to book "
" only couple of counter staffs, so a bit slow otherwise all good. the car was not in good condition for European standard but it was fit to purpose (wipers were not great). Overall good for the price "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by PETER - 29 October 2018
" excellent, no issues, everything went as expected. "
" excellent met all requirements, have used twice and will continue to use them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 29 October 2018
" All right "
" The female shuttle bus driver on October 26th doing her morning shift was very nice! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 28 October 2018
" Good service with prices including all insurance cover as required. No pressure selling of extras etc. "
" Staff friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RANDEEP - 27 October 2018
" Very easy experience,great price would recommend autoeurope. "
" Got to Alamo & used the automated booking machine (no queing & waiting), will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 27 October 2018
" Everything was fine. But we prepaid the car and have appeared to ahve been charged again once we returned the car??? Still waiting for a reply to email we sent. "
" Everything was fine. But we prepaid the car and have appeared to ahve been charged again once we returned the car??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARIA PILAR - 26 October 2018
" The whole experience was very good. However the pick up was a bit of a nightmare since we were queuing for 2 hours, only two members of the staff working in the office and we were really tired after a 11 hours journey "
" The whole experience was very good. However the pick up was a bit of a nightmare since we were queuing for 2 hours, only two members of the staff working in the office and we were really tired after a long journey "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 26 October 2018
" I had not rented from Dollar for several years. I went with Dollar as they were a good price from Auto Europe. Overall a very good experience this time around. "
" Everything went smoothly. Fast pickup (first in the queue, for once) without any up-sell. Car in good condition and good performance throughout rental period. Easy car rental return as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ERIC - 24 October 2018
" Booking experience fine and would use again. "
" Counter representative tried to persuade me to upgrade from compact yet when I initially went to car park I was told no compacts available and told to select one of several full-size cars, these were all too big and in appalling external condition with scratches, etc. Suddenly a compact turned up and this was accepted but this car also had many bodywork scratches and scuffs. However the car ran well and I was reasonably satisfied but condition of cars at Thrifty was not good compared to other companies previously used, perhaps why they are cheaper. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by KENNETH - 22 October 2018
" Overall an easy experience in pickup and return, also changed car with out issue. "
" Extremely helpful had cause to require a bigger car and they offered me a suitable car without any additional charge as it was in the same group. Have used Alamo for many years. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by KEITH - 22 October 2018
" Great service, I was really impressed "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 21 October 2018
" DISAPPOINTED WITH THE CONDITION OF THE INTERIOR OF THE CAR ON THIS OCCASION, SEVERAL SPILLAGES WHICH HAD NOT BEEN CLEANED! "
" QUICK AND EASY PROCESS WITH ALAMO "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by THOMAS - 20 October 2018
" everything is smooth "
" 2nd time this year I booked a car with Thrifty in LA. Second time the car wanted maintainance after a short while. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KATRIN - 20 October 2018
" I always get great deals without hassle. "
" Very A-B and friendly. Car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 20 October 2018
" Will certainly look around and consider other customer reviews in future and will share my experience on other review websites "
" Queued for an hour in stifling heat when collecting the vehicle at Los Angeles "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PAUL - 18 October 2018
" See section 3 "
" When collecting the car there was only 3 counter staff working so there was a long wait whilst one of the staff was going round the building having fun taking selfies!! The counter staff then swiped the credit card for a dollar which the bank declined as suspected fraud as it transferred to less than a £, they were then asking for $500 as a deposit in cash, surely a large company like Alamo is aware of the banks fraud policies To top all of the above off the car was dirty and smelt of cigarette smoke "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ROBERT - 17 October 2018
" Never driven in the states before but the whole experience was easy and straightforward "
" Excellent and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 17 October 2018
" Terrible. A horribe way to start a holiday "
" Horrible took nearly 2 hours to recieve the car and was forced to buy additional coverage "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by STEVE - 17 October 2018
" Good service. Will be back again to LA next year so will be hiring from Alamo again. "
" Used the self service. Much quicker than waiting in the queue. Drop off was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATTEO - 16 October 2018
" All great! "
" It was all great, brand new vehicle! :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 16 October 2018
" have to wait and see they handle my compliant "
" worse car hire I have ever had "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by JULIE - 15 October 2018
" No issues with Auto Europe, it was the Alamo experience this time that let us down. "
" This is the WORST car we have every hired. Always choose Alamo even though it's usually a little more expensive than others because of the booking in at machine instead of waiting at the counter. This was the last car in the lot in our category and we were late for an appointment so couldn't wait for more to arrive. It was covered in scratches and dents from various knocks, horrible marks around boot/trunk where sticky labels had been removed. Found out on driving down to Palm Springs there was a warning message about faulty front radar sensor, and then later discovered the back door didn't open from inside! As we were there for 4 weeks and didn't particularly want to be driving around in that car I phoned Alamo from PS and was told I could try taking it to PS airport but they would probably want to repair it rather than giving me a different car! No way I was wasting my valuable holiday time on that so we kept the car. Not a happy experience this time around... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by NADIA - 10 October 2018
" I would recommend that the drop off and pick up address is provided upon booking. I also had to ask the staff a lot of questions when picking up the car in terms of what gas to use and would've liked it if someone walked us through to the car park and explained a few features of the car. Overall, it was a good experience and i would use dollar again "
" I was extremely expressed with dollar considering i'd never rented a car before. The pick up from LAX airport was extremely quick. There were a lot of shuttles passing through but the dollar shuttle was easy enough to spot. It took no time to provide my details and was then told to choose any car in the lot that was similar in size to that originally booked (medium SUV). I was disappointed that there were no RAV4's in the lot as this is what I requested in the booking and there were only 3 cars to choose from. Otherwise, the SUV we went for looked great, albeit a bit sluggish but comfortable for the 10 days of driving. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAY - 10 October 2018
" Just so easy "
" So easygoing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LEE - 09 October 2018
" Nothing went wrong - all fine. "
" I usually book a car from Dollar when flying into LAX - I particularly like the ability to choose the car from the booked range/category in the parking lot, rather than be told I am driving X or Y model and just given the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 07 October 2018
" Autoeurope was excellent, good price, insurance included and very efficient. "
" The booking process was excellent really easy. When we arrived the lady at the counter was friendly but I don't think she looks at things from a customer's perspective. She forgets that she does the job daily but for us we've had a long flight, it was dark and although we've rented loads of cars in the past, the process was very different as we had to choose a car rather than be allocated one. The man on the exit gate was very surly. Considering it was dark nobody showed us how the car is operated. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ZHIQING - 07 October 2018
" A satisfied experience in AutoEurope UK! "
" Effective & Convenience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by WAYNE - 06 October 2018
" Good selection of companies, easy comparison charts and all vehicles for USA include insurance package which is ideal "
" Easy pickup from Airport, good selection of cars, no hassle self check in terminals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 05 October 2018
" Very efficient very good value "
" Check in clerk at LAX assumed we knew everything including having to go to a different desk to have GPS activated. He was more concerned with up selling than walking us through the process. Having taken the 2nd drivers details he even failed to enter them onto the paperwork resulting in yet another return visit to his counter, thereby in all increasing our departure time by approx 25 mins. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NEIL - 05 October 2018
" no issues "
" very slow service on arrival. did not mention car was a flexifuel vehicle. tried to sell sat nav despite the fact we had already prepaid for the same. sat nav holder was broken when we tried to use it "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 05 October 2018
" Efficient staff. Easy collect and drop off with good choice of vehicles. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 05 October 2018
" Always use you! "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MIKKO - 05 October 2018
" siper service "
" Super service at the counter in LA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MALCOLM - 04 October 2018
" The number plate recognition system did not work with us - both inward and outward-had to use the intercom to enter/exit. "
" quite good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by JOHN - 04 October 2018
" Will always use Alamo "
" Smooth,helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DEREK - 02 October 2018
" Online booking was very easy - best price that I could find, with better than most insurance cover, and no unexpected add-ons. Alamo collection, service and return were all effortless and seamless. My second US trip using Auto Europe and will definately use again. "
" Very good experience. Collection easy - no hard sell at the counter. 1st car selected was stopped at check out as it had been logged as having a brake fault. Manager offered a free upgrade on the spot to a choice of Premium SUVs (inc factory fit sat nav) when I had booked a standard (non sat nav) Full size SUV. Return couldn't have been easier. Drive in, get out - agent scans vehicle VIN bar code on door pillar and prints out receipt from hand held device there and then. Shuttle buses both way were excellent - virtually no waits. Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VINCENZO - 02 October 2018
" Based on the above I feel that I have not received value for money on my rental although I'm not certain if this relects service levels provided at all rental locations . "
" Very long wait when collecting vehicle and then told that they did not have the vehicle type that I had paid for. Was then offered a very large SUV with an extremely large and uneconomical engine which I reluctantly took at an extra charge only to discover that it was full of scratches and dents ' when dropping it off I was then asked if I had scratched the car . Not very happy with any of the above . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by BRIAN - 02 October 2018
" Good car/costs and service. "
" Easy collection with a little help using terminal, very quick, choice of near brand new car, drop off even quicker. I had a query with final bill, this was easily dealt with by way of free-phone call. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JONATHAN - 30 September 2018
" Would be perfect if able to provide all the info to Alamo before pick up (driving licence numbers, address etc) to expedite pick up "
" Automated machines at pick up took a long time to enter all required information. The vehicle chosen had quite a bit of minor damage which isn't expected from a rental car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DAVID - 30 September 2018
" A very good experience and a lot of car for little money, including a free second driver, and much cheaper than using a U.S. company. "
" Only slight issue was that I felt I was overcharged for fuel as they recommended that they fill the car before I took it. Didn't realise at the time but raised it when the car was returned to a different location and the counter staff were not interested. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 29 September 2018
" overall a good experience "
" all went fine and found Budget to flexible with allowing me to drop car off at airport without extra charge. They did try to charge me for fuel (I did fill up just outside the airport) but when I queried it they removed the fuel charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THOMAS - 28 September 2018
" Smoothest transaction ever. Customer service excellent. "
" After using several hire firms in the past with mixed results Europcar was easily the smoothest with fantastic customer service. No upselling on arrival we will definitely be using them for all future trips "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LENKA - 28 September 2018
" Would recommend thrifty, good service and reasonable pricing! Definitely will be using them again! "
" Very quick service & we've got to choose the car! Would recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HUGO - 28 September 2018
" Very good experience and helped us out a lot when we were in trouble. I will definitely use you again! "
" We had a accident just after we left. They replaced the car quickly and without charge. Staff was very nice and friendly. Top business! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 27 September 2018
" Had no problems apart from mentioned above. Car ran fine and served its purpose, happy customer. "
" The service offered the option to make your own car choice from the lot so I chose a car, loaded my luggage and then found there was no key in the car. I had to call over an attendant who confirmed the key was missing so then I had to move everything over to another car and finally got away. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STUART - 27 September 2018
" Excellent "
" No hassle at the counter selection of cars available in our paid for section. Low mileage car in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 27 September 2018
" Apart from the 2 faults with the car, I enjoyed driving the Nissan Maxima, especially as it was equipped with a sun roof! Overall, I feel I got excellent value. "
" I thought the price was very competitive. Arriving at Alamo LAX, the vehicle I wanted wasn't available. I asked if one could be found and an obliging young man arrived with one, shortly after. The car was ideal; however, every 4 days the o/s rear tyre required air which was a little perplexing. Also, the front, n/s plastic bumper was prone to coming loose due to faulty clips. It was easily pushed back but I had to keep an eye on it. I reported both 'faults' on returning to LAX and had a verbal apology. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JOHN - 24 September 2018
" The vehicle given cost us extra in fuel also we were given no guidance on its use. "
" We were only given the choice of 3 vehicles all of which were significantly bigger than what we had booked. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 24 September 2018
" Overall very happy with autoeurope "
" Very poor customer service on collection, staff member was unfriendly and unhelpful, and pressurised me into buying additional insurances saying autoeuropes all inclusive insurance wasn't actually all inclusive. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRIS - 23 September 2018
" Initial rental process was simple to do , and cheap - and when I changed my drop off point,that was very easy as well. Honestly quite impressed "
" Initial rental process was simple to do , and cheap - and when I changed my drop off point,that was very easy as well. Honestly quite impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP - 22 September 2018
" Almost always use Auto Europe. Like the way you have made zero excess more available "
" We had trouble with the the check in machines validating our licenses "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GRZEGORZ - 21 September 2018
" All. Good "
" All. Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIUS - 21 September 2018
" Auto europe overall did a good job of describing what the package I rented will be. There was a slight discrepancy in total cost (about 30 dollars more than anticipated.) "
" Overall a really good experience. The only hick-up was that I had to change my car mid-way because it needed an oil change. This was a bit annoying because Budget knew that the car was going to be dropped off 1500 miles away from the pick up location and really should have accounted for that and not given me a car that was in need of an oil change after roughly 800 miles. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by DMYTRO - 19 September 2018
" Not bad, but nothing special. Price was quite good "
" Staff didn't explain anything (almost anything) on pickup (for example e-pass additional charge for tolls), didn't check the car what they should do if they give you a paper with its condition (which was empty). Car was dirty inside and was ok-ish washed. And of course they didn't have full size cars and provided SUV instead, but I's not a big deal (except fuel consumption when you're planning drive 4000 miles). "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by NIZANOORDIN - 17 September 2018
" The choices offered by Alamo desk were slightly better than the website, but overall the process was easy "
" Our first car had to be recalled as it had an issue. Thankfully, this was identified before we left the compound. To compensate us Alamo provided us with a full tank of petrol. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GUY - 14 September 2018
" Quick and easy, found good prices! "
" Quick easy, everything was as per the confirmation and no forceable hidden extras as I've found with other car hire places. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 13 September 2018
" We are very sadly disappointed and dissatisfied now having additional increased car rental costs at practically double the original booking costs "
" We purchased car rental for our trip with a zero excess policy, however, when we picked up the car at Budget we were told that we needed additional insurance to be covered, together with service charge costs we were looking at an additional cost to pay of 317 dollars. We queried these costs and were told it was insurance and service charges. When I mentioned the zero excess insurance were told that we cannot purchase sufficient cover on the internet, consequently, we had no option but to agree to pay to ensure that we were fully insured and covered. There seems to be a continual problem from booking your car on line and picking it up at the car rental office. I rang and checked cover with your office before booking the rental but when you arrive at the rental office it's a completely different story with them. There is certainly a flaw in the line of communication between the booking agents and the rental office. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by MARTYN - 10 September 2018
" Easy to navigate and use the website. "
" Very quick and helpful service on both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALAN - 06 September 2018
" Consistently works well and has the back up of local or UK telephone assistance. "
" The vehicle was as billed and there was a good number to choose from at the site. However some of them were showing wear on the seats in the back of the van. Staff at check-in and check out were all good with no issues. One of the stronger memories will be the wait of well over 1.5 hrs at LAX and the scrum there was to get on the buses once they started to arrive after a long delay of no buses. The situation was quite scary with crowds of people pushing to get on the buses. I believe it took 5 buses for us to get one. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MICHAEL - 06 September 2018
" overall ok "
" spent 55 minutes in the line to get the car. the car had damage on all 4 sides of the car including the roof. we filmed the car before driving to record all the damage. your never shore if they will try and bill you for the damage. They didn't . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by MARTIN - 05 September 2018
" Nice car, good price, easy drop off "
" Some confusion around which desk I had to go to at LAX. I had checked in on line and was still told to go to check in ?? "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 05 September 2018
" Fully comprehensive price does not mean that! "
" Having thought I had bought a comprehensive package it was annoying to be hit with a $69 charge for roadside assistance. This when added to a line that took over an hour to get service and then whilst upgraded a car that had clearly been rushed through cleaning was not a great start to my budget experience. Will never use them again. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by ALDINA - 05 September 2018
" Positive experience "
" Very good service. Would have liked a better choice of cars on arrival and a slightly better quality of car for what we paid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANNABEL - 04 September 2018
" Auto Europe are always the cheapest and really great "
" Long check in "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ELLEN - 04 September 2018
" Easy to book, good value, no hidden fees discovered so far - my go to website when booking cars. "
" Great cars, nice people, good value. I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NEIL - 03 September 2018
" Would not use Dollar again "
" Car seats were dirty, got GPS as part of the package but the charging lead didn't work and the unit kept malfunctioning, on collection and drop off they tried to charge for full tank of fuel despite me stating twice that I wanted to return it full. Had to visit counter after drop off to get the charge removed. Staff at LAX rude and unhelpful "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by HYMAN - 02 September 2018
" A good experience and value for money "
" Collecting vehicle a little slow as automated machines did not accept foreign licences so needed to use desk. Drop off very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STEPHEN - 01 September 2018
" I am a regular with Auto Europe, and I have always been more than satisfied with their service and pricing. "
" Staff were friendly and helpful, and I got a nice discount on my upgrade. The car was new(ish), clean, and mechanically sound. Processing at the drop-off was quick and friendly, and the shuttle was convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DUAINE - 29 August 2018
" Use Auto Europe for all our trips to the USA, get a good price and with the extra free cover and 0 excess its a good deal. "
" I was a bit concerned after reading various reviews that didn't give a good impression of Europcar but after reading others that didn't have any issues and it was a good price I decided to take a chance. We didn't have any issues, caught the shuttle at LAX with no problems, 10 minutes to the car centre, I was dealt with promptly at the desk with no hard sell for other extras and then out to the car and on our way within 5 minutes of arriving. Car was of the right class and had no problems with it during our 18 day rental. Return was also quick and straight forward, about 10 minutes from arriving at the car returns to getting on the shuttle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CHRISTINE - 29 August 2018
" See above "
" I had to wait 2.5 hours for a prepaid reservation to collect the car after traveling for 14 hours to LA. When I finally got to the counter, there was only 1 car left in my class...and it was mediocre at best. As I had a 2 hour drive ahead of me and was exhausted from the trip and extended unecessary wait, I had to accept it. That notwithstanding, I was advised that my spouse could be easily added to the reservation when he landed 2 days later by stopping in skipping the line and passing his license to sign the forms. This of course was NOT the case. He was made to wait in a long line, again, and then told that he could not be added because I was not physically present (I was 2.5 hours away so that was not feasible). I was on the phone and could have easily provided the needed info to prove my consent. But no. You should know that other car companies would not have been so inflexible and contradictory. Most of them accept the spouse automatically0, some without even taking their license. I will NEVER use this at LAX again nor would I recommend them. Price was the only good thing about this reservation. But it was not worth it in the end. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by CHAIM - 29 August 2018
" Quick and easy to book. Transparent pricing. "
" Quick and easy pickup at the location. Shuttle took a little while to arrive, while there were plenty from other suppliers going past multiple times. Drop off was easy. Overall easy to deal with! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JEREMY - 27 August 2018
" Easy pick up/drop off and the price was one of the best available "
" Great service with no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 26 August 2018
" It was awful "
" Left waiting for an hour after being given a car that wasn't there The whole service was dreadful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by NIGEL - 25 August 2018
" not the best!!!! "
" had to wait 30 mins for pick up! First car was unfit for use! If we had not noticed prior to leaving the site it could have been all kinds of problems. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by CHRISTOPHER - 24 August 2018
" Bad customer service "
" Only 1 person serving with queue growing, manager not helping. Massive delay collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 19 August 2018
" Good clear website "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MARIA - 19 August 2018
" Good car, polite staff, BUT !!!! "
" Staff great, car great. I'd recommend to a friend but with one reservation and one that makes me think twice about using again. We used a toll road ! We tried to pay the toll as soon as we could on line. But of course Europcar simply won't let you do that, instead they pay it for you and then charge you a whooping $25 dollars for the privilege. Really ??? Three times what I'm due in tolls with the toll on top ??? Yeah yeah, it says that in the contract, yawn, yawn. It's an excessive charge, full stop, end of !!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HARDEVSINH - 16 August 2018
" On the whole very good "
" The Dodge Caravan is a great vehicle for our holiday. The on line check-in was pointless as I still had to provide all my details after waiting in the queue. I thought it was supposed to speed up the pick up but it did not. The member of staff did not even look at the print out that I gave, "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 14 August 2018
" Depends on the outcome of this feedback/complaint. The value is very good but is worthless if the customer service falls short. "
" They tried to force us to take an inferior vehicle but after remonstrating finally got what we booked. They also charged us $20 over the agreed cap of $65 for the child seat which we will be seeking a return of. And finally tried to charge us for refuelling inspite of the fact that we fully refuelled the vehicle moments before drop off. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by NEIL - 10 August 2018
" No issues "
" Very good overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LAKHBIR - 06 August 2018
" All good "
" All ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 05 August 2018
" Inconvenience of not having a SAT NAV as requested which was 'sold' to us and a unique selling point for us choosing Auto Europe to act as 'agents' to find us suitable hire vehicle "
" Only disappointment was that the SAT NAV we were supplied with did not work (it would not charge up). Otherwise, would have scored a higher mark on value and service at drop off (no refund for inoperative SAT NAV as I was told value/cost of having SAT NAV was included in fee paid to Auto Europe, hence, value of SATNAV (which was a USP for hiring vehicle via Auto Europe) needs to be reimbursed by Auto Europe directly? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by CAMPBELL - 04 August 2018
" We picked the car up at Advantage car rental in L.A. The staff took far too long to serve everyone and one one the staff was really rude to us as he went out for a break. There were about 8 groups of people waiting and we waited for about 1.5 hours to get our car. It was not a good experience. However the car was great and the price was good. One thing you should know about the car. It smelt very strongly of weed. Each time we went back to the car we had to get the windows open to air it before we could get the kids into the car. Not great! I would still recommend Europcar but from another pick up location. "
" We picked the car up at Advantage car rental in L.A. The staff took far too long to serve everyone and one one the staff was really rude to us as he went out for a break. There were about 8 groups of people waiting and we waited for about 1.5 hours to get our car. It was not a good experience. However the car was great and the price was good. One thing you should know about the car. It smelt very strongly of weed. Each time we went back to the car we had to get the windows open to air it before we could get the kids into the car. Not great! I would still recommend Europcar but from another pick up location. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by KIERAN - 02 August 2018
" easy booking and was by far the best value for money. "
" staff where very helpful. I had a problem with the car and the Alamo staff on the help line were extremely helpful and smooth in dealing with the problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JEREMY - 01 August 2018
" Auto Europe are a good broker and are responsive to questions "
" We were doing a 1 way hire and had to change vehicles at the gate as the chosen car was booked in for maintenance in LA. We had carefully checked the vehicle, sorted out all our luggage after a long flight and in great heat. We then had to do it all again - not impressed. The car we had to take was dirty - couldn't see properly out of the windscreen. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by RICHARD - 31 July 2018
" Superb - don't change a thing with the current service "
" First class service - very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WILLIAM - 29 July 2018
" As above. We have hired cars in USA for 25 years and this has got to be the most basic car we have ever had and to be told it's basic and not comfortable and service we got and attitude because we didn't upgrade appalling. "
" Felt man at Los Angeles tried to pressure us into taking cover and when declined became stroppy. Although we had booked a SUVs which seats 5 which for price would have thought we would have got a clean, comfortable vehicle. He told us it's a rubbish cheap car and that exactly what we got. Cheap, bare car which young felt every bump in the road. Unclean, smelly. Tyres minimal tread. It is really hard to understand why you have these cars and when you charge so much. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DAMIAN - 27 July 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KELVIN - 26 July 2018
" All fine "
" All good but sat nav kept shutting down and was overall not reliable for certain locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEITH - 25 July 2018
" great "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER VASSALLO - 25 July 2018
" The "special offer" discount notified to us by email from Auto Europe was actually more expensive at the time of booking than by simply accessing the website directly. Otherwise reliable service with no hidden extras other than as described. "
" When booking I chose to pay more for a standard suv (Hyundai Santa Fe or similar) rather than a mid size suv (Toyota rav 4 or similar). In fact, the suv selection at the pick up point included both categories of suv from which I was invited to choose. It would seem therefore that I unnecessarily paid more money for the larger category of vehicle which would have been available to me anyway had I selected the mid size option. As it happens I voluntarily chose the slightly smaller Mazda CX-5 (midsize) and it proved to be an excellent choice and provided everything we needed. It also happened to have built in sat nav justifying my decision not to opt for this as an "added extra" at the desk. The various descriptions of vehicles between Auto Europe and the different hire companies should be standardised and less (deliberately) confusing. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by COLIN - 23 July 2018
" Good value, as usual and no issues at the rental car desk. "
" The Advantage/Europcar counter staff member who checked out the car to me was clearly annoyed that I already had full insurance plus my own roadside assistance cover. After completing the paperwork he simply pointed to a vehicle in the car park and offered no further assistance. Perhaps he was having a bad day but both my wife and I thought it rather disrespectful. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SCOTT - 23 July 2018
" Worked without issue "
" Seemless handing over the car keys (both ends) and great to choose which SUV we wanted to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 19 July 2018
" Auto Europe booking process and admin at pick up location was very quick and simple. I will use again. "
" Counter staff tried to up sell unnecesssary products that were already included in booking. The condition of some of the available vehicles was disappointing, very dirty interiors, with stained seats etc. Only saving for Alamo was an almost brand new vehicle with less than 300 miles on clock, which we took. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LORA - 17 July 2018
" Superb will be booking again "
" Awesome car for 1600 miles. So much so now looking at buying a Mazda ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GINA - 13 July 2018
" process of collecting car needs to be quicker more staff available as I waited 40 minutes. "
" took too long to get car not enough staff. also cost of gps was not included in price i paid which was disappointing it was in the very small fine print! why dont you just include the gps in the price when requesting with the price much easier "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAVEL - 13 July 2018
" I am fully satisfied with Autoeurope! "
" Everything was great, Alamo is the best in US. Counter staff cheated me with additional not-necessary expense. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 10 July 2018
" Easy to access and use "
" The car provided was well specified and had no major problems. The worst issue was the hard sell for electronic tolls which we were told would be US$85 per week upfront. The inclusion of electronic tolls should be included as a prepayment but refunded if not used rather than trying to profit from 'toll fear'. I refused the option and managed to avoid tolls rather than pay the US$85 per week upfront. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAT - 09 July 2018
" the car they gave me had 13000 miles on it and after one hour's driving the "needs maintenance" light came on. I had to take it to am Alamo depot in Palm Springs to get a replacement car. the guy said not to worry about the quarter tank of fuel that was used but on returning it they charged me for it! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by JOHN - 09 July 2018
" All boxes ticked. Will definitely use again. "
" Easy pick up. Easy drop off. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 08 July 2018
" I find Auto Europe to be the best and usually cheapest option for fully insured hire cars in the US, website is easy to use and bookings have always been recognised. Hire car companies will keep your booking right up till last flight of the day. "
" Alamo are a sure bet for hire car in the US, never had a bad car or experience with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAYMOND - 03 July 2018
" Please see above. "
" In USA counter staff always want to sell you extras for which they get commission. This is not something you want after a tiring flight. Unfortunately this is not just confined to Budget. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by KEVIN - 01 July 2018
" My only concern would be that before departing the Uk I rang customer services to check that I'd chosen an appropriate size car for our luggage to fit in the boot. I was reassured we were but Hertz said that size of car would not fit all of the bags. Fortunately Hertz upgraded us at no extra cost "
" Overall the experience was good, however, we were delayed by 30 mins leaving Hertz as the wrong car was in the space so we had to go back into the queue and report this and then have another car allocated. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ABDUL SAMAD - 29 June 2018
" Already did. "
" It was very nice experience,the team was very carrying,and deal was good, enjoyed, now its my permanent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOAN - 27 June 2018
" Would have been good to have had a Sat Nav or at least been offered one at pick-up. "
" Signs for the pick up at LAX could be better. Remember that some passengers have had long journeys so better signage for the ALAMO pick up bus would be appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ADAM - 22 June 2018
" Offered sat nav, asked how much was the total cost was told $18, was not made clear that was per day cost. Total rip off, will be sharing my experience and the aggressively unhelpful staff reaction and recommend using a different company on every social media platform available. Not the way to treat customers, total rip off "
" Total rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by GEOFFREY - 20 June 2018
" All good. "
" Mostly good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SIARHEI - 19 June 2018
" Best services will be recommended to my friends "
" Best services will be recommended to my friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVEN - 17 June 2018
" Confusing fuel options not explained well "
" Good service and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GISELE - 16 June 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TARA - 14 June 2018
" Disgusting. Read the above. Please email me about this awful experience. "
" We declared drivers under 25 yet there was no option to add additional drivers under 25 costing us an additonal 225 dollars. Also the woman sold us different breakdown covers not making it clear we would have to pay for these and merely adding them onto the bill costing us just over 405 dollars extra. Disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CHARLES - 14 June 2018
" Maria at LAX was FANTASTIC "
" Excellent customer service from Maria at LAX. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 23 May 2018
" Car rental is always stressful until you return it and get a clear receipt! We can all do without the cons, customer respect has waned over the years. "
" Always trying to con more money for breakdown and top up insurance, all inclusive should be all in. Tried to got me to upgrade at at cost of $300, I declined then found the same car was in row 4 and got it for nothing extra, despicable. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JUDITH - 22 May 2018
" I've been using this site for years and always have been great "
" Like a walk in the park... simple and easy. Very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GUILLERMO - 18 May 2018
" Nice to be able to pay in pounds "
" They pushed a lot for an upgrade that costed as much as the original price "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 17 May 2018
" Auto europe provide many car hire options at highly competitive rates I just choose the wrong company. I have used Auto europe for several years and all bookings have been good value "
" I had two budget vehicles both with over 30K miles and one with significant panel damage, tried to scam me into paying for fuel when I optioned return full as well. Also had a interesting discussion with budget staff in Vegas when changing a vehicle over. Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by GILLIAN - 16 May 2018
" We were offered choice of any car in the row. ! E got a really cool Chevrolet "
" It was the easiest car rental I have ever done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SEAN - 16 May 2018
" On the whole pretty good. Nice car (though had a few dents already) and good value for the 3 weeks we had the car. "
" Not sure about the automated check in machines. I like not having to queue up and it was pretty easy to use but the number of questions I was asked and the number of extras they tried to sell me meant it took quite a long time. Why can't I do all that check in stuff BEFORE I travel and then when I get to the machine I just enter a voucher number and then get the car which would take seconds to do ? "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PETER - 14 May 2018
" Easy pick up and return. Just check the vehicle you are getting is what you ordered. A free upgrade is good if it is Free and you are willing to pay for morefuel. "
" On my return I was charge 75 dollars to fill up the tank although I was Quoted 54 dollars for the mid size car that I ordered. I was told that I had been given a free upgrade as there was no midsize vehicles left so the extra fuel charge was correct. As this was not explained to me on pick up the duty Manager in Alamo refunded the extra 20 dollars. He was extremely helpful in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEITH - 14 May 2018
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DESMOND - 12 May 2018
" Was perfect. Would definitely book again "
" Couldn't have been better. No hassle whatsoever and the vehicle was excellent. Thanks everyone, especially the gentleman who was at the check in desk. He was very kind, shook my hand and wished us a good time in California "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 11 May 2018
" I was happy with my Alamo experience. "
" No complaints: excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROY - 09 May 2018
" I do almost always use yourselves for car rental "
" Was sold highway tolls I did not require its a problem when you arrive tired after long flight you don't always get whats being sold to you , but in fairness I did get a credit on my return after speaking to customer service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARTIN - 08 May 2018
" ? "
" I DO NOT OWN A CREDIT CARD AND HAD TO LEAVE A 200 DOLLAR DEPOSIT EATING INTO OUR FUNDS FOR THE HOLIDAY SO NOT A GOOD START I GOT OUT TO THE CAR PARK TO FIND ONLY 1 CAR AVAILABLE NOT THE CAR I WANTED BROUGHT CAR BACK TO FIND A QUE OF PEOPLE 25 STRONG AND ONLY 4 PEOPLE AT DESKS THIS DID IMPROVE BUT STILL TOOK A VERY LONG TIME THEN I TRIED TO GET MY DEPOSIT BACK AND DOLLAR WANTED TO CHARGE ME $80 FOR FUEL EVEN THOUGHT I HAD BROUGHT THE CAR BACK WITH A FULL TANK THE GUY IN THE CAR PARK HAD NOT WRITTEN DOWN FULL FUEL SO THE OFFICE STAFF TRIED TO CHARGE ME SO IT WAS DOWN TO ME TO GO AND SEEK OUT THIS PERSON AND GET HIM TO UPDATE THE HANDWRITTEN PAPERWORK THEM COME BACK AND PUSH IN TO THE FRONT TO FIND NO AVAILABLE PEOPLE TO SORT IT OUT IT TOOK NEARLY AN HOUR IN TOTAL VERY POOR INDEED WOULD NOT RECOMMEND AT ALL "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ROBERT - 08 May 2018
" I have used Auto Europe for many years now and always compare prices with other vendors but the prices are always best. Also the price match service is good in case the price drops after I have booked a car. "
" I have used Alamo for my US rental cars for a number of years and am always happy with the service and vehicle quality. The only thing I disagree with is Alamo trying to sell roadside assistance / recovery as I would be very disappointed if their cars were to break down. I always use self-service kiosks when I collect the car so do not have to interact with someone trying to sell extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 04 May 2018
" As above (no 3) "
" The car was comfortable and in good condition (brand new). It drove well etc... The bus from LAX to the office was a long time coming. The worker at the pick up was more concerned that she ticked the boxes than anything else. The people passing the car on to me and receiving it back after three weeks were brilliant. A bit of confusion as the central Thrifty call centre was unaware of California laws regarding spouse inclusion on rental agreement. This led to an unnecessary trip to the local office (40 miles away) for my wife to sign the contract when she didn't need to. Overall though a good experience and we will use them again. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HENRIK - 02 May 2018
" Very happy "
" I had Whitney at the C/I counter - she was professional and efficient - very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 02 May 2018
" Bought this rental through top cash back and then was told it was not a valid transaction for cashback. Feel let down by Autoeurope and will reconsider using again as I felt that was disingenuous. "
" Pick up and drop off very efficient. Tried to sell roadside assistance even though voucher stated that this was included. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by RADEK - 28 April 2018
" Great prices and services. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEVIN - 03 July 2015
" Quick and easy on line transaction "
" Had a line of low specification SUVs to choose from. None were to the level of the RAV4 we expected. However whilst we were waiting a Hyundai Santa Fe was driven in. This was of the required spec but we were just lucky it came through. The other vehicles would have been uncomfortable for our holiday in which we toured for 3,500 miles. "
LOS ANGELES, US - Reviewed by FREDERIK - 01 July 2015
LOS ANGELES, US - Reviewed by ALEXANDER - 29 June 2015
" soo many people queing, not many staff on the counter! "
LOS ANGELES, US - Reviewed by DESMOND - 22 June 2015
LOS ANGELES, US - Reviewed by ASHLEY - 20 June 2015
LOS ANGELES, US - Reviewed by SURINDER - 18 June 2015
" Excellent service. I am a big fan of the quality of service and the excellent arrangements provided by Auto Europe. Thank you. "
" All very good. Alamo coped very well with the large number of customers at both collection and return locations. Vehicle provided was in excellent condition. "
LOS ANGELES, US - Reviewed by ANTHONY - 15 June 2015
" Easy and professional "
LOS ANGELES, US - Reviewed by GARY - 13 June 2015
" had issues with the vehicle not being ready on arrival. when i made my complaint I was told i should have arrived earlier. Customer service staff rude and unhelpful "
" vehicle not ready for onward travel and had to wait 30 mins to be GIVEN a car not allowed to choose "
LOS ANGELES, US - Reviewed by TREVOR - 11 June 2015
" Well present presented site. "
" Very pleased with online check in speeding of process at reception, ease of choosing & collecting car and quality of vehicle. Staff at return of car could be more helpfully communicative. "
LOS ANGELES, US - Reviewed by JENNIFER - 11 June 2015
" Auto Europe were excellent. Cheapest price I could find, no credit card fees, all necessary insurances included and trouble free rental. Thank you! "
" I always use Alamo and this experience was even better than usual, as they now have self-help rental booths which cut the waiting in line to pick up your vehicle! So easy and straight forward - we were choosing our car within minutes of arriving in LA. "
LOS ANGELES, US - Reviewed by WILLIAM - 09 June 2015
LOS ANGELES, US - Reviewed by IAN - 03 June 2015
" Easy on line booking, clear, precise, no hidden fees, perfect. "
" Car booked was "Toyota RAV" or similar - of course none available - cheap Jeep Compass only, which is NOTHING like a RAV. Feeling very ripped off by Alamo. Big push trying to upgrade us. That said - check in and out excellent and simple. "
LOS ANGELES, US - Reviewed by GRAHAM - 29 May 2015
" I contacted you regarding the amount of negative reviews I had read re Dollar in LA, I found some of the negative remarks I had read were true other i had no issues. My main complaint does echo a number of the negative reviews and that is the hard sell from the staff when picking up the car as I travel to the US at least twice a year I am use to this but the pressure hear bordered on mental harassment I was told ( in front of my wife) You need to upgrade your car to a bigger size as you need plenty of metal around you on the 405 freeway as it is really dangerous from this point my wife was a nervous wreck I found this totally unacceptable and will never use Dollar again I welcome your thoughts "
LOS ANGELES, US - Reviewed by NEIL - 27 May 2015
LOS ANGELES, US - Reviewed by AIDAN - 26 May 2015
LOS ANGELES, US - Reviewed by COLIN - 23 May 2015
LOS ANGELES, US - Reviewed by PETER - 20 May 2015
" Stop them selling me extra insurances on the hire car "
LOS ANGELES, US - Reviewed by JOHN - 19 May 2015
" Good price. Efficient service. No hidden costs. "
" Smooth, efficient service. "
LOS ANGELES, US - Reviewed by ADAM - 19 May 2015
" Was subjected to a lot of upselling at the desk, and many extras were added without my asking. I was told that the cover I had already paid for was insufficient if anything happened, and ended up having to pay the same as my rental again in extra fees through fear of being inadequately covered in the event of an accident (I was told my cover only extended to the car itself). I would rather the process was more transparent from the time of booking. "
LOS ANGELES, US - Reviewed by HAMID - 18 May 2015
" Renting from Auto Europe takes all the hassle from having to think about insurances, etc, plus of course the added benenfit of competative prices compared with hiring directly with Car Rental companies. "
" Checking in was time consuming. There was a long line with a few agents handling rental formalities. However, having a Voucher from Auto Europe with all the necessary insurances included, made this part of the checking in process go much faster. The check out on the return of the rental car was very smooth and only took a couple of minutes. "
LOS ANGELES, US - Reviewed by ANTOINE - 17 May 2015
" Extremely satisfied. No problem what so ever. Smooth process, no bad surprises or secret fees. Car was amazing. "
" Fast, efficient, best condition car ever. "
LOS ANGELES, US - Reviewed by COLIN - 16 May 2015
" Car was a Kia Sorrento. It was not ideal technically in that one one occasion the alarm sounded on entering the car for at least 5 minutes before turning itself off. Nothing we did managed to switch it off. The locks didn't always work either first or second time so great care was required to confirm that the car was locked. Car had about 33000 miles on the clock. Otherwise car was ok. "
LOS ANGELES, US - Reviewed by GARY - 15 May 2015
" Far too expensive to get a decent car, the car we were originally given was old, tatty and didn't look fit to be on the road. So I basically had no choice but to upgrade. "
LOS ANGELES, US - Reviewed by JEFF - 12 May 2015
" When picking car up, was told no insurance cover for Mexico so NO car, had to get manager to phone your US office who said insurance was through yourselves. This was not made clear on any documents. Had to pay extra insurance for breakdown $197.71, I feel this should be in the rates you quote. "
" Manager and Staff were helpful "
LOS ANGELES, US - Reviewed by ROBERT - 05 May 2015
" I book twice every year with Auto Europe for hire in the US and have always found them best value for money and I have never had any issues with bookings. "
" No hard sell on extras or upgrades for a change although I still think roadside recovery should be included unless they aren't confident they are renting a car that will not break down! "
LOS ANGELES, US - Reviewed by KELVIN - 04 May 2015
" They always seem to have the best prices and include all the extras as standard. "
" Less aggressive than they used to be but still try and sell you extras even though the car voucher says all is included. I am sure they make some of the categories up. "You only have the bare minimum" he tells me and mumbles something about cover for vandalism and rioting. Their interest in you wains when they realise you have done this before. In saying that car was great, return was a pleasure and even got a courtesy limo back to the airport I wasn't expecting. "
LOS ANGELES, US - Reviewed by JACK - 04 May 2015
" Very happy with the all inclusive price and helped me avoid paying for any extras with the local car rental agency. "
" Long wait for check in to pick up car when we arrived. Shuttle bus from airport to car rental pickup was infrequent. "
LOS ANGELES, US - Reviewed by GRAHAME - 04 May 2015
" Extremely competitive rates and clear understandable terms. "
" Very helpful and efficient service both on colection and drop-off of car "
LOS ANGELES, US - Reviewed by PHILIP - 03 May 2015
" Excellent - the only car rental where you go and choose your own car "
LOS ANGELES, US - Reviewed by CHRISTIAN - 03 May 2015
LOS ANGELES, US - Reviewed by PETER - 02 May 2015
" I was disappointed to have to pay Dollar, on pick-up, for fuel, insurance and taxes (totalling more than I'd already paid to Auto Europe) even though I'd been told by Auto Europe when I booked the car that I'd paid in full. I showed the Dollar employee my booking print out from Auto Europe with the zero balance figure but he still made me pay before I could take a car. "
" I was disappointed to have to pay Dollar, on pick-up, for fuel, insurance and taxes (totalling more than I'd already paid to Auto Europe) even though I'd been told by Auto Europe when I booked the car that I'd paid in full. I showed the Dollar employee my booking print out from Auto Europe with the zero balance figure but he still made me pay before I could take a car. "
LOS ANGELES, US - Reviewed by RICHARD - 09 April 2015
" The operator on the phone was helpful and straight talking. "
" Ok but as always there is the hard sell for upgrades etc. which after a long flight is very frustrating, I appreciate most of the hire companies are like this, if there was some way of avoiding this for people who already know exactly what they want I would subscribe to it. "
LOS ANGELES, US - Reviewed by SUZANNE - 31 March 2015
" Very pleased with the booking process but not very happy with Dollar Rent a Car as they added all sorts of extra insurances which we said we needed charging us an extra $836.76dollars. "
" See above comments "
LOS ANGELES, US - Reviewed by JOHN - 23 March 2015
" Efficient service at a good price "
" excellent service, great vehicle, friendly staff - will use again! "
LOS ANGELES, US - Reviewed by CHRISTOPHER - 16 March 2015
" A very quick, smooth and effective process right from booking to picking up and returning the car. "
" A very easy and stress free experience, the car was was great also. "
LOS ANGELES, US - Reviewed by ALAN - 04 March 2015
" Great no problems,really nice car which I enjoyed driving. "
" No problems "
LOS ANGELES, US - Reviewed by NEVILLE - 01 March 2015
" Good price. Excellent service. "
" We were picked up promptly. The vehicle was fine and the return and drop off were excellent. "
LOS ANGELES, US - Reviewed by ANDREW - 23 February 2015
" Straight forward and good service. this time i got a good car last time in Europe i got a 4 year old Punto, it nearly needed classic car insurance. "
" Alamo i would rate as very good service wise. Their cars are exactly as promised i would have given them another positive tick if i received a free surprise upgrade-but these seem to be a thing of the past. Good value and very pleasant experience. "
LOS ANGELES, US - Reviewed by SANDOR - 13 February 2015
" Everything went fine. I am very delighted with Auto Europe "
" They were helpful and the cr rental was easy. "
LOS ANGELES, US - Reviewed by DAVID - 28 January 2015
" Perfect from start to finish and great value! "
" Great service and company :) "
LOS ANGELES, US - Reviewed by ERIC - 08 January 2015
" Insurance and excess information could have been clearer at the time of booking. "
" Insurance and excess information could have been clearer at the time of booking. "
LOS ANGELES, US - Reviewed by ZHISHENG - 31 December 2014
" great，best price and good service. "
" very smooth "
LOS ANGELES, US - Reviewed by MICHAEL - 10 December 2014
" None - Service of Auto Europe and Alamo EXCELLENT "
" Excellent. in all respects. "
LOS ANGELES, US - Reviewed by DAVID - 05 December 2014
" Very easy to book and everything was great. "
" Pick up and drop off an easy process "
LOS ANGELES, US - Reviewed by CRAIG - 04 December 2014
" Easy to book and Dollar accepted the voucher with no issues and gave me the same car options as if booking direct. Much cheaper to book a larger car with Auto Europe than any deal they can offer at car pick up in LA "
" The service was great and I had a choice of over 30 cars to pick. I managed to get what I consider a luxury car for the price of an average family car and even had sat nav inside as a free bonus! "
LOS ANGELES, US - Reviewed by SIMON - 28 November 2014
" Very easy and quick ,not to happy I had to pay extra for breakdown recovery cost as much as the rental "
" Very easy and quick ,not to happy I had to pay extra for breakdown recovery cost as much as the rental "
LOS ANGELES, US - Reviewed by MARIE - 01 November 2014
" Very easy to work with and everything was as I was originally told. "
" Very helpful and easy to check in and out "
LOS ANGELES, US - Reviewed by PETER - 30 October 2014
" Very helpful service and value or money In this case a second driver was included if this was standard or at least mentioned on list of options it would be helpful "
" Friendly and casually efficient "
LOS ANGELES, US - Reviewed by BARRY - 18 October 2014
" clear booking arrangement - very factual - all delivered as promised- good price "
" another good experience.Check in agent Alex extremely helpful.No pressure of up sale.Even given good advice for check in for the future. same quick return process. "
LOS ANGELES, US - Reviewed by EDWARD - 14 October 2014
" Good value for money. However I think that clients should be told that on arrival at LAX, they should head for the clearly marked bus stops which will then ferry them to the rental companies which are a couple of miles from the airport. these buses are every 5 minutes or so. "
" Member of staff I dealt with was too pushy trying to sell me Road safe Insurance. I had to tell him half a dozen times that I didn't want it before he gave up. "
LOS ANGELES, US - Reviewed by PETER - 09 October 2014
" Auto Europe did well on this occasion. "
" Very good and efficient with rental. "
LOS ANGELES, US - Reviewed by BARRY - 01 October 2014
" Great , would use again "
" Please make sure of return location are on the instructions given for your return as they have moved not far from old location and the direction sign informing you of this is not placed on their old site but on a corner opposite. Several returners were looking for the return drop off as we were.They now insist you bring rental back empty not full of fuel although their isa gas station on the opposite side of road. We had to wait 45mins for a car to be made available. We were informed that the Sat Navigation units were not re-programmed for the new return location. I am sure they will improve. "
LOS ANGELES, US - Reviewed by FREDY - 27 September 2014
" Wonderful experience! "
" Everything was good except for the waiting time to pick up the car and the rental agent's insistence and persistence for us to purchase more insurance, etc. "
LOS ANGELES, US - Reviewed by MICHELLE - 23 September 2014
" The rental company I got through Auto Europe was one I had used previously so knew they were good, what made it better was through Auto Europe I got it cheaper. "
" Have used before and will use again. Friendly and helpful staff. You choose the car in category you choose. "
LOS ANGELES, US - Reviewed by ANTONY BRIAN - 18 September 2014
" No problem what so ever every think went well "
" The same no problems what so ever,all went very well would use them again "
LOS ANGELES, US - Reviewed by GARETH - 03 September 2014
" Excellent service, and no hidden extras, such as 3rd party insurance. Rates of rental very good. Highly recommended. "
" Service tends to be slow at the check-in desk. Why do they not distinguish those clients with prepaid vouchers from those who have turned up with nothing pre-arranged or paid? Having 2 distinct lines for these 2 categories would help enormously. Also, staff tend to be bored/non-user friendly. Otherwise, the mechanics of the operation are very good. "
LOS ANGELES, US - Reviewed by LEWIS - 02 September 2014
" I have been a customer for Auto Europe for over 4 years and quite satisfied. "
" Uopn arrival we waited over an hour to be served, then once we collected the car it took a further 30 min to leave the car park. When returning the car, the transit bus was not around and I had to find the manager who then got the driver to come and take us. Service appalling and Auto Europe should not market this rental company as it also reflects on you "
LOS ANGELES, US - Reviewed by BRIAN - 02 September 2014
" Change from dollar "
" Arrived to collect car given 3 cars to choose from picked one put all luggage on board then no keys had to unload 4 cases 1 golf bag the two cars left were not the best if fact pretty dirty I requested a cleaner car and was told these were all they had left in my selection I requested a free upgrade to a cleaner car the girl in the car park went to ask the supervisor. . Came back can't up grade would have to pay. I was shocked and said provide me with a car that was clean and ready to use the one given must have just come back of hire it was filthy having spent 30 mins trying to sort this out and the attendant looking not interested and walked of left me with the car , I decide to take it and continue with my Holliday continued next "
LOS ANGELES, US - Reviewed by MICHAEL - 01 September 2014
" the car hire was simple, easy and clear from end to end, before, during and after the hire. "
" Excellent, good quality cars, particularly liked the fact you could choose the car you wanted from the car park. "
LOS ANGELES, US - Reviewed by IZTOK - 17 August 2014
" This was our second car rental in the USA. And was a much more better experience as the first that we have had in Florida. The employes in the car rental was very friendly and without the classic "under presurre"...we do not have the car that you have ordered but we can offer your a better much more expensiver car.... So we have also get a bigger car that was almost new !!! We recomend it to other travelers that travel to CALI. "
" This was our second car rental in the USA. And was a much more better experience as the first that we have had in Florida. The employes in the car rental was very friendly and without the classic "under presurre"...we do not have the car that you have ordered but we can offer your a better much more expensiver car.... So we have also get a bigger car that was almost new !!! We recomend it to other travelers that travel to CALI. "
LOS ANGELES, US - Reviewed by DA FEI - 25 July 2014
" My favorite car rental sites, efficient, reliable, excellent service, I will introduce it to more friends around. "
" Best of all ! Service very nice ,my first choice ! "
LOS ANGELES, US - Reviewed by ABDUL - 24 July 2014
" Auto Europe has always provided competitive quotes for car hire. I have been using them for over 6 years for ALL my car rental needs "
" The service and staff were very helpful in assisting with my rental request "
LOS ANGELES, US - Reviewed by ARNO - 05 June 2014
" The service was friendly and prompt - a pleasure. "
" The car was in an excellent state. Good value for money. "
LOS ANGELES, US - Reviewed by JIANXIN - 24 April 2014
" Perfect service.After picking up,I have changed two cars without a little bit problem. All the procedures are very simple.The price is highly reasonable.I am certain that I will rent cars from this very website from now on. "
" great company,perfect. services,reasonable prices "
LOS ANGELES, US - Reviewed by DAVUD - 22 April 2014
" good service, great value "
" didn't have the convertible we booked but gave us a generous upgrade instead. very easy to pickup and drop off "
LOS ANGELES, US - Reviewed by ALEKSANDR - 21 April 2014
" excellent service "
" in rental company required additional charge for gasoline and road assistent. "
LOS ANGELES, US - Reviewed by DAVID - 03 April 2014
" Autoeurope provided an excellent service "
" Although the car was satisfactory the customer service was very poor. We waited in queue for over an hour and the manager who served me was rude and dismissive. I will never use dollar again. "
LOS ANGELES, US - Reviewed by RICHARD - 04 March 2014
" Very pleased indeed. All insurance meant what it said. I did not get the hard sell for more at the desk. "
" I had a choice from a line out of cars. The one I chose had only done 700 miles. The system was fast and effective. Return in San Francisco was so good it was unbelievable! Such a brilliant system "
LOS ANGELES, US - Reviewed by NORMAN - 12 February 2014
" No problems - just what I wanted! "
" All good. Except, when returning the car I went next door by mistake. Signage needs improved? The car in front of me made the same mistake, and judging by the response I got from the people next door, lots of other drivers also make the same mistake. But this is really a minor issue. "
LOS ANGELES, US - Reviewed by JOSEPH - 11 February 2014
" Perfect "
" Friendly staff, great vehicle and able to choose model preferred, easy drop off, fast shuttle bus. No complaints "
LOS ANGELES, US - Reviewed by DAVID - 28 January 2014
" Perfect "
" Great "
LOS ANGELES, US - Reviewed by DAVID - 23 January 2014
" Very disapointed with the service at Thrifty LA, the extra charge for insurance was an expense I did not need. It took longer to get the car on the road than to leave the plane and clear imigration, collect our luggage and clear customs at LAX. Very poor service. The car was OK "
" See above "
LOS ANGELES, US - Reviewed by JIN - 08 January 2014
" It is a fantastic experiece.I will use Auto Europe again and recommend to my friends. "
" good services "
LOS ANGELES, US - Reviewed by GEOFF - 04 January 2014
" I chose to book a car through Auto Europe because a Dodge Charger was listed. When we arrived there were no Dodge Chargers. There were only two full size cars there. A Chevrolet Impala with a flat battery and one that would start, but had more than a few scrapes on it! I complained and was told that it was a Dodge Charger or equivalent in that group. Not happy and was advised to take the Impala and return the next day when there should be a Dodge Charger there. We returned and there still wasn't one, so we had to take a Mustang, which was smaller and we could only get one suitcase in the boot. We know that the Dodge Charger has a larger boot, as we have hired one before. I am not impressed and will not use Thrifty again. "
" I chose to book a car through Auto Europe because a Dodge Charger was listed. When we arrived there were no Dodge Chargers. There were only two full size cars there. A Chevrolet Impala with a flat battery and one that would start, but had more than a few scrapes on it! I complained and was told that it was a Dodge Charger or equivalent in that group. Not happy and was advised to take the Impala and return the next day when there should be a Dodge Charger there. We returned and there still wasn't one, so we had to take a Mustang, which was smaller and we could only get one suitcase in the boot. We know that the Dodge Charger has a larger boot, as we have hired one before. I am not impressed and will not use Thrifty again. "
LOS ANGELES, US - Reviewed by TREVOR - 31 December 2013
" Car hire was good no problems experienced. Information from auto Europe was good "
" Quick and easy process hire out and in "
LOS ANGELES, US - Reviewed by MARTIN - 03 December 2013
" I appreciated that the paperwork said I could rent the car with a full tank of petrol and return it full. It was good to be able to see which rental company is going to be used before booking. "
" It was problem-free and absolutely no hassle. Alamo did not try to sell me any extras or charge me for anything else, unlike some other rental companies I have used. I also appreciated the option of renting the car with a full tank and returning it full. "
LOS ANGELES, US - Reviewed by ALEXANDRA - 01 December 2013
" Excellent service and competitively priced - as always Auto Europe is the best! "
" Excellent! "
LOS ANGELES, US - Reviewed by OLGA - 05 November 2013
" Thanks! Conveniently, quickly and easily! "
" Thanks! Conveniently, quickly and easily! "
LOS ANGELES, US - Reviewed by STUART - 03 November 2013
" The staff were very helpful and got us on our way as soon as a car was available "
" clean office and yard, staff helpful, the drivers of the bus going back to the airport was brilliant in all the traffic on that terrible day "
LOS ANGELES, US - Reviewed by ANDRZEJ - 31 October 2013
" Great booking experience and great price! "
" Easy pick up and drop off. Love the fact you can choose your car within the car category. "
LOS ANGELES, US - Reviewed by CHRISTOPHER - 27 October 2013
" Excellent service, I felt I got a great value deal with a reputable car hire company in America. "
" Quick and easy collection of car at their facility near LAX airport, and the return could not gave been simpler. Very pleased with the service. "
LOS ANGELES, US - Reviewed by WILLIAM - 27 October 2013
" Fine. Good comms etc "
" Very pleased with quick turnarounds at both ends. Friendly and not pushy service - a contrast with other companies. "
LOS ANGELES, US - Reviewed by DAVID - 27 October 2013
" keep up the good work "
" got an upgrade - excellent deal offered "
LOS ANGELES, US - Reviewed by PEDRO MIGUEL - 25 October 2013
" When I booked my rental I wanted a dodge charger, my disappointment was when I got to the parking lot and the "gentleman" responsible told me I couldn't take the only one available because it was parked along with the SUV's (??!!) and I paid for a full sized 4 door saloon, if with the papers showing that I booked Dodge Charger or similar he wouldn't let me take it. "
LOS ANGELES, US - Reviewed by TANJA - 16 August 2013
" You could write somewhere what are adittional fees for renting a car one way. I made a reservation for your car and when I saw how much is the fee for drop off at different location I had to switch my travelling schedule to avoid paying this fee. If I knew it right away it would be nice. "
" We had some problems with the car; the light for tire pressure was on almost all the time, eventhough we checked the pressure at gas stop and the light still wouldn't go off. The car didn't have central locking which is quite impractical. There was also some problem with cooling liquid, I'm not sure whether the container is leaking or the consumtion was so high (which I doubt). "
LOS ANGELES, US - Reviewed by NEIL - 28 June 2013
" Easy to use online and liked the fact that the rates with sat nav were separate. "
" Hire overall was ok, however queue upon arrival was extremely long and very slow. There was a separate desk for pre-paid International rentals but it was closed, so we had to queue in main line which took over half an hour. "
LOS ANGELES, US - Reviewed by SIMON - 17 May 2013
" I was very satisfied with your service, however I was disappointed by Hertz. When I went to collect the vehicle at the hotel - there was no one at the Hertz counter. I waited for approximately 40mins. The hotel staff indicated that he was busy. I had to get a colleague to fetch me as i was late for an appointment with no vehicle. I returned an hour later and had to wait another 30 min until the Hertz person showed. He was not apologetic at all and the vehicle I was given had not been detailed i.e trash in the door compartments and mud all over the back seat. I had to ask for a different vehicle and he was not pleased. From that point on the trip was great. I will certainly use your site again - just not that collection point of Hertz. "
" When I went to collect the vehicle at the hotel - there was no one at the Hertz counter. I waited for approximately 40mins. The hotel staff indicated that he was busy. I had to get a colleague to fetch me as i was late for an appointment with no vehicle. I returned an hour later and had to wait another 30 min until the Hertz person showed. He was not apologetic at all and the vehicle I was given had not been detailed i.e trash in the door compartments and mud all over the back seat. I had to ask for a different vehicle. I will avoid using this collection point again. "
LOS ANGELES, US - Reviewed by SIMON - 17 May 2013
" I was very satisfied with your service, however I was disappointed by Hertz. When I went to collect the vehicle at the hotel - there was no one at the Hertz counter. I waited for approximately 40mins. The hotel staff indicated that he was busy. I had to get a colleague to fetch me as i was late for an appointment with no vehicle. I returned an hour later and had to wait another 30 min until the Hertz person showed. He was not apologetic at all and the vehicle I was given had not been detailed i.e trash in the door compartments and mud all over the back seat. I had to ask for a different vehicle and he was not pleased. From that point on the trip was great. I will certainly use your site again - just not that collection point of Hertz. "
" When I went to collect the vehicle at the hotel - there was no one at the Hertz counter. I waited for approximately 40mins. The hotel staff indicated that he was busy. I had to get a colleague to fetch me as i was late for an appointment with no vehicle. I returned an hour later and had to wait another 30 min until the Hertz person showed. He was not apologetic at all and the vehicle I was given had not been detailed i.e trash in the door compartments and mud all over the back seat. I had to ask for a different vehicle. I will avoid using this collection point again. "
LOS ANGELES, US - Reviewed by NIGEL - 02 April 2013
" The hiring of our car for our trip was easy to complete and the rates for the hire were very competitive. "
" The overall experience was one of simplicity however the only down side to our experience was the length of wait to queue and "book in" to collect the car. We queued at the prebooked section but it seemed that this part of the collection was easily snagged. I eventually was called to another position to complete the formalities - whilst queuing the lengthy unbooked queue was cleared ahead of me. This could mean less of a choice of cars available but we still got a good car which met our needs (but i think others didn't). "
LOS ANGELES, US - Reviewed by DAWN - 01 April 2013
" No issues all staff were very friendly and helpful "
" good experience...always book with Dollar. Get good value for your money "
LOS ANGELES, US - Reviewed by SHANE - 02 March 2013
" It was supposed to be fully inclusive but ended up having to buy petrol (bring back empty) as they said this was mandatory with the auto Europe voucher. Then needed breakdown cover. We worried because we lost the voucher but we didn't have a problem although we did have it on email. "
" Prepaid line was much shorter than walk in which was good. Said we could chose any car in lot C which was 'compact'. There was only one Kia but a massive eightseat people carrier which looked like in adjacent zone. Asked if we could have that one and they said we could, did and was fantastic at no extra charge. Pick up and drop of coach staff were excellent and helped load and unload. Drop off was simple. Very impressed. "
LOS ANGELES, US - Reviewed by HUGH - 31 January 2013
" Very efficient and helpful "
" They do not include breakdown assistance in the rental rate as rental companies do in Europe. Also the renter has to return the car empty which again is contrary to European custom and is very inconvenient. The extra charges were $147 more than expected. "
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