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LOS ANGELES CAR HIRE REVIEWS
Car hire reviews in Los Angeles
World renowned as the home of motion picture, Los Angeles attracts millions of global tourists per year. A cultural hub with more than one hundred museums, the city is a lively, bustling place, with lots of hype and activity. Partly due to its fantastic weather; the city has developed many coastal tourist attractions, which together with the city’s picturesque beaches and scenery, make for an unforgettable holiday. As in most American cities, a vehicle during your trip is an important addition. If you’re considering hiring a car, then have a read of our car hire reviews in Los Angeles to find out what previous customers have thought.
Auto Europe has over 60 year’s global car hire experience, and has been present through its trusted partners in Los Angeles for years. Along with car hire, we also provide a luxury car hire service, motorhome hire and a transfer service. Having partnered with several local, national and international car rental brands, means that we do not only offer a large fleet of vehicles to choose from, but also multiple pick-up locations across Los Angeles, including Los Angeles Union Train Station. Another very popular pick-up point is Los Angeles Airport – which is by far the most sought-after branch in LA for arriving visitors. If you’re looking to hire a car, give one of our reservation agents a call today.
AUTO EUROPE LOS ANGELES, UNITED STATES Car Rental Reviews
Average Rating for Auto Europe Los Angeles:
LOS ANGELES, US - Reviewed by ROGER - 07 March 2022
" Auto Europe won out over the competition for price and problem free check in, as usual. Hertz supplied a clean car in good condition and provided excellent service at drop off "
" There was an overnight delay in providing me with the right vehicle but an upgraded vehicle was provided in the interim. The car was fairly new with low mileage and in very good condition. Overall the rental went well. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by HELEN - 17 February 2022
" Thrifty Car rental had one of the most competitive prices for a compact SUV which we preferred for our road trip around California, Nevada and Arizona. Everything from the on-line booking, collection at LAX and final return was super smooth. The car was great and we had a brilliant holiday. Highly recommended. "
" Everything about the car rental was excellent: - easy to find an on-line quote - easy to book - good comms regarding rental agreement - regular shuttle bus from LAX terminal to the rental company - lovely & efficient team who got us on the road quickly - great car, exactly as requested - fantastic holiday! - incredibly efficient return procedure All in all, the experience was above expectation and highly recommend Thrifty "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 13 January 2022
" Good price and voucher and booking all worked exactly as expected so will use again "
" Hertz was good but LAX was chaotic and car rental is off airport so getting to car rental centre and getting car at LAX was only real negative of while experience "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PAUL - 01 December 2021
" Very good experience from begining to the end "
" A smooth operation and efficient right through the hire proccess "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHELE - 21 October 2021
" Fully delivered on my expectations on all aspects. "
" Excellent service all round. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALMAS - 09 May 2021
" All good "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAURICE - 06 September 2020
" Good company "
" Good company overall "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 08 April 2020
" Always excellent "
" Courteous service at checkin desk "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 25 March 2020
" No problems. "
" Only one issue: I never received the receipt after turning in the car. I was told it would be emailed to me, but three days later it still hasn't arrived. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 14 March 2020
" Great service and price, always use Auto Europe "
" Excellent service, always use Alamo "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by VINCENT - 27 February 2020
" Always get a good rate and no troubles with any of the rentals to date. "
" Quick pick up. Wasn't hassled into extras I didn't need. Trouble free return and transfer to airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 10 February 2020
" From booking the car hire from Auto Europe to collecting and returning the Thrifty car was effortless and pain free. "
" Collection and return of the vehicle was very easy and stress free and the staff I dealt with were polite and didn't pressurise me to buy any other items concerning the rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JOHN - 06 February 2020
" As always..perfect!! "
" As always everything was perfect!! Thank you!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 04 February 2020
" very Straightforward way to rent a car - can't fault the experience. "
" Very impressed by all aspects of this rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 11 January 2020
" Excellent "
" Dollar plus was excellent with everything included "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VERNON - 11 January 2020
" Excellent "
" Excellent service from polite friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LINDA - 09 January 2020
" Booking process & customer treatment all first class "
" A first class experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GEOFFREY - 06 January 2020
" Super pricing and all relevant insurances etc. included. No hard sell at the rental desk! Smooth operation and easy documentation flow too. "
" Top quality experience from start to finish. Courteous staff, quick and friendly service, a superb car upgrade was offered as the vehicle we'd ordered wasn't available. Car was excellent and return process entirely painless. Well done all! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VIJAY - 03 January 2020
" 10/10 "
" Very helpful, easy and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRIAN - 02 January 2020
" A good package for USA "
" A good alround service "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JULIE - 20 December 2019
" Excellent! "
" Always use Alamo. Love the self-service check-in. SO easy and SO quick to say NO to the upgrades instead of being encouraged to take them at the desk! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TIMOTHY - 11 December 2019
" Very highly recommended- far more efficient, courteous and pleasing service on every score. "
" Excellent on every score. Very pleased with the service and the level of courtesy shown at every stage by all Thrifty employees. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CONAN - 19 November 2019
" Easy to book and great communication. "
" Easy to deal with and a great choice of car. I got a better car than the one I ordered. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DOGUSCAN - 17 November 2019
" Perfect "
" Perfect working "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SANFORD - 13 November 2019
" all good "
" good efficient service. not as big choice in midsize cars "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 12 November 2019
" I always book with Auto Europe and have done since I first discovered them years ago. The free cancellation policy is helpful if a better deal comes up after booking and is easy to use. "
" I have rented Alamo vehicles for most of my twice yearly US trips over the last 20 years and have always had great cars with an easy collection and drop off system. I'm price conscious but am happy to spend a small amount extra for an Alamo car if on rare occasions they are not the cheapest / best value for money. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SHIRLEY - 11 November 2019
" It was so easy to pick up the car. No ques no hassle. The same with dropping the car off "
" Very easy to pick up and drop off the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 09 November 2019
" We were very please with the service given to us from Alamo "
" They were very polite, got the paperwork done quickly We were very pleased with the replacement we had to get at Mesa Airport when we had a problem with the car and they changed it. Celina Moreno was very helpful in sorting it out "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCO - 05 November 2019
" Easy booking, cheap prices everything went smooth "
" Wanted a pickup truck but they run out so got Chevy suburban instead...great value for money.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 03 November 2019
" Very satisfied and great price. "
" Staff at collection very helpful. Need more staff as wait was over an hour though. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by EUNAN - 30 October 2019
" Will use again "
" Was bit busy at desk but computer system worked v well Great to use again and drivers licence etc still on record "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GLYN - 25 October 2019
" everything went smooth as it should "
" everything went smooth,so far no extra hidden charges,unlike some of the others "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 25 October 2019
" Self check in machines did not have scanner to read barcode on the online check in form I printed resulting in slight delay at pickup. Hyundai Accent was better than I expected. "
" Seem to be the best at LAX "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOSE - 24 October 2019
" I have now used Auto Europe in a few diferent countries and none of them was I dissapointed or had any issued. All gone as planned. "
" Rental car made easy. Impressed by the amount of Alamo buses picking and droping passengers. Friendly and helpful drivers. The agent that processed my check in was fantastic "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANE - 23 October 2019
" Couldn't find a totally clean car. But the car I ended up with was fine. "
" The automatic check-in machines were great, no queuing! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by AMEET - 23 October 2019
" everything was cool "
" as smooth as a babies bottom "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALESSANDRO - 21 October 2019
" Cannot fault. Everything was very quick. Car was good for price "
" Check in counters - very quick and efficient. Checking back in - very very quick. No complaints "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 16 October 2019
" Really happy with quality of vehicle and no major issues "
" Slow check in to collect vehicle but otherwise good "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 13 October 2019
" Very quick pick up and drop off "
" Quick and friendly clean vehicles "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SERDAR - 11 October 2019
" Great service. "
" Great service. Quick and smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JAMES - 11 October 2019
" 10/10 "
" 10/10 "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRYAN - 11 October 2019
" Smooth and easy. "
" Excellent service. This is 1st time we have used this company but we will certainly use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THOMAS - 10 October 2019
" Gave a good selection of cars and prices. I paid upfront and was not asked for anything further at the hire desk. "
" Excellent service throughout. Quick, efficient, good clean cars. Return was very quick as well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 09 October 2019
" Great from start to finish "
" Was no counter staff , that was your second question, it was all automated . Which was better! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 04 October 2019
" Easy to use and excellent service "
" Very smooth and efficent "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RACHEL - 02 October 2019
" Very easy to pick up and drop off. No problems at all "
" First class service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 01 October 2019
" Very efficient and value for money. "
" Would have preferred being shown to the car after the one that I booked had been taken - however free upgrade was welcomed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MELISSA - 29 September 2019
" Easy booking "
" Easy collection and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALISTER - 28 September 2019
" Good car, clean, good condition and given choice of cars at pick up. Any within same price bracket or higher if wanted. "
" Easy pick up through self service terminal, quick, efficient and took about 15mins from arriving to driving off in car. Drop off was equally as quick and transfer from drop off site to LAX was good, fast and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP - 25 September 2019
" Excellent and reliable "
" Excellent and reliable service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 16 September 2019
" A pleasure to make car rental bookings using Auto-Europe. "
" Excellent pick-up at LAX, with frequent shuttle transport and fully automated check-in/vehicle collection and attentive staff to facilitate. Similarly with vehicle drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GERARD - 16 September 2019
" Good "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MATTHEW - 11 September 2019
" Fantastic experience, made the whole process very easy, will use again. "
" Fantastic experience, made the whole process very easy, will use again. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by VINCE - 09 September 2019
" A pleasant experience "
" Very good I had no problems from pick up to drop off I recommend them highly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 05 September 2019
" Great service after initial wait for preparation of vehicle "
" Had to wait for a mustang or camaro as the only convertible instantly available were cascada, which are not really on same level as a mustang or camaro "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DEBBY - 04 September 2019
" Very good value "
" Quick efficient service, friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 24 August 2019
" Swift and grand "
" Swift and grand "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVIDE - 24 August 2019
" Excellent value, the car was grear, basically new (only 1400 miles) "
" Excellent value, just what I was looking for "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MALCOLM - 21 August 2019
" Great value. Would definitely use again and recommend to others "
" Amazing service when picking up and dropping off vehicle. Only thing is they tried to sell extra cover even though I told them that I had taken full cover with Auto Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAYESH - 09 August 2019
" I am lucky was good trip they provide shuttle service, picked up a car and no hassle Thankks "
" It was good fast service quick and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 09 August 2019
" Very satisfied all round. "
" Our rental car was not the Buick as ordered but a very nice Chevy Impala. Very clean with low mileage. Very helpful staff member took the time to go through the rental with us. Would definately use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAVEL - 05 August 2019
" smoothly, comfortable, conveniently, I do recommend "
" fast, smoothly, comfortable, conveniently, I do recommend. The only issue I have - is how shuttles on arrival are not working relevantly... "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JOHN - 03 August 2019
" No Comments "
" Staff and service Good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DANIEL - 02 August 2019
" Very happy with it "
" Very happy with it "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by IAN - 30 July 2019
" This was a very good deal that provided a straight forward experience. "
" This was a satisfactory rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RORY - 19 July 2019
" Overall, very satisfied with the pricing and the service provided. "
" There was a fairly long wait at LAX for the Budget shuttle (numerous buses operated by every other leading rental company appeared before the first Budget bus). Other than that, they were fine. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ERNEST - 17 July 2019
" no problems with Auto-Europe website and pricing for choosing car rental "
" no problems with service or car , no problems with Auto-Europe website and pricing for choosing car rental "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DENIS - 17 July 2019
" Everything is ok "
" After drop off , we take a shuttle bus to the airport. We forget child stroller at the shuttle. Unfortunately it wasn't possible to send it with another shuttle, and I need to back to the office to take it. In a luck I have enough time, but in other case it can't be possible. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WENDY - 15 July 2019
" I have already recommended to a friend who is visiting USA soon. "
" No problems. Everything I asked for. Very good service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 12 July 2019
" All good "
" The car provided was smaller than expected based upon the category chosen even though we could choose any executive car but they were basically the same size. Thankfully we could just about fit the 4 suitcases in the car "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CRAIG - 12 July 2019
" As above, + the Auto Europe experience was excellent, from my booking through a couple of calls I made ahead of time to check details, insurances etc. I always recommend Auto Europe to my friends and family. "
" The experience of dealing with the staff and collection/drop off procedures at LAX was very efficient. My only issue was the vehicle allocated was not the size or category that I expected. When I made my AutoEurope selection the vehicle was described as a Nissan Rogue (European equivalent is X-Trail model) or equivalent. Obviously the specific model may not be the same as I understand very well it is the category that matters. When I got to the vehicle location I found we had a Buick Encore (European equivalent is Vauxhall Mokka). There is no way this is the same category as an X-Trail, however if the Hertz system does link them, they are grouping very different sized vehicles together. Of course, I could have gone back and queried this, however after a 12 hour flight and waiting at the desk which was far away from the vehicle, I had no desire to repeat the process, so I had to accept it. The counter staff were very friendly and not aggressive at all, unfortunately during the heck in process they did not mention the vehicle being allocated, nor did I question it, as I trusted them to make the right decision. Obviously, next time I will not make this mistake with Hertz if I use them again. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALAN - 12 July 2019
" Great price and choice of companies "
" Quick and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PAUL - 09 July 2019
" Overall - very positive. "
" Alamo did all that was expected of them and there was a choice of vehicles to chose from at the rental location." Walk outside Sir and choose which vehicle you want " was their approach to providing me with the car for 10 days. Maybe the Nissan I picked was underpowered for the hilly/mountainous areas i drove with very long uphill climbs so perhaps they could have said that a more appropriate vehicle for my type of driving would be a different SUV. Not their fault but it would have been a nice touch. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FAN - 01 July 2019
" Overall is very good. "
" Overall is very good. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RISHI - 30 June 2019
" No issues. Thank you. "
" No issues or problems. Would have topped it off for a complimentary upgrade on vehicle! "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LINDSEY - 30 June 2019
" Quality site with quick response to questions asked. "
" Initially charged for breakdown that we had not asked for, on return of vehicle I saw a manager who refunded the cost. Still not had the final charge to my card yet. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHAEL - 29 June 2019
" Would definitely use again "
" Car was very good . "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 28 June 2019
" Plenty of choice of mid-size SUVs "
" Expeditious service from pickup to delivery back to terminal at conclusion of rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LARS - 28 June 2019
" no problems "
" perfect, no problems, the best is: use the Skip the Counter Option. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JIRI - 06 June 2019
" Easy, efficient, big choice. "
" Just perfect. Good price. Good insurance conditions. Online check in, no wasting time. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BILLY - 03 June 2019
" Couldn't believe the great rate I got. Was still wary it was too good to be true right up until the second I had the keys in my hand. Very happy. Would recommend you to anybody who'd listen. Delighted! "
" Exactly as I expected. Professional and courteous. Polite and friendly. Offered me extras without being too pushy. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SARA - 24 May 2019
" Great, good value and service "
" We will book with thrifty next year "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARZIA - 16 May 2019
" no comment "
" I was very pleased and indeed have requested for my next US rental Dollar "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GERARD - 06 May 2019
" Very straight forward "
" Very efficient pick up and drop off Choice of 7 cars on pick up "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 05 May 2019
" Everything turned out very well "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MORRIS - 29 April 2019
" all good "
" all good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LORRAINE - 25 April 2019
" We were checked in and offered add ons - not in a harassing way which was brilliant and then straight onto the road. No time wasting which I have experienced in the past from other providers. Would definitely recommend "
" Very efficient! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEWART - 22 April 2019
" Quick and easy to use "
" Great hire "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 15 April 2019
" Got exactly what I paid for in a timely fashion without all the sales pitch of taking out extra covers which were simply duplicitous. "
" Having rented cars/SUV's etc in the US of A since 1980 Dollar are up there with the best. Faultless service throughout. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDRU - 10 April 2019
" Great service. Very quick and smooth "
" Great service. The fastest and easiest process to collect and drop the car. Very smooth process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BARNARD FORTUNE - 09 April 2019
" Simply excellent "
" Great service, quality car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROGER - 31 March 2019
" Good price and reliable. Used you guys for years. Also contactable by phone. "
" V good. Easy and helpful people. Also good when calling 24hr breakdown. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by WILLIAM - 24 March 2019
" Overall an easy process. Luckily no long lines at the counter. "
" Very efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TERENCE - 21 March 2019
" ARRIVED AT LA COLLECTED BY SHUTTLE BUS WAITED NO MORE THAN 5 MINS TO BE SEEN TO, ALL VERY HELPFUL COLLECTED SAT NAV ALREAY SET UP WHILE WAITED CHOSE VEHICLE AND LEFT RETURN LITERALLY DROVE IN AND WAS CLEARED AI LES THAN 10 MINS EXCELLENT "
" ABSOLUTELY FAULTLESS SERVICE, COLLECTION AND DROP OFF SIMPLE POLITE AND HELPFUL STAFF "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 18 March 2019
" Excellent service from the the counter, didn't have the car I wanted available at the time but went through a number of options for me and helped me identify a suitable vehicle. Vehicle was in excellent condition and very clean. "
" Excellent value rental and a great car. Customer service at the desk was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SPENCER - 06 March 2019
" A good rental company. "
" Very friendly and courteous staff. The cars are a little older but perfectly OK. I wouldn't hesitate to use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GLEN - 06 March 2019
" Very easy and good value. "
" Easy to use "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DESMOND - 04 March 2019
" Would have no doubts about recommending Auto Europe. "
" Good friendly service at pick-up and drop-off points. Reliable clean car again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEVIN - 04 March 2019
" Very happy with all aspects of service provided "
" Very happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MELVIN - 28 February 2019
" Only complaint was the wait for bus after long flight, "
" Waited ages at airport for bus.. while all other rental had several pick up . "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LYN - 21 February 2019
" really efficient and i loved the bringing the car back full. "
" this was the dirtiest car i have ever hired, but aside from that it was great. love the bring back with full tank of gas. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JOHN - 21 February 2019
" All good!! "
" Staff were excellent...pick up and drop off very easy!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LESLIE - 21 February 2019
" Quality "
" Very knowledgable staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAUREEN - 20 February 2019
" Easy booking system and everything explained clearly with no hidden surprises "
" Very satisfied with all aspects of our booking "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TAKAHIRO - 14 February 2019
" Good discount information by e-mail "
" Staff's response is wonderful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 14 February 2019
" Good simple car, enjoyable to drive. "
" No hassle at either pick up or drop off. Accommodating staff "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ROBERT - 26 January 2019
" Auto Europe is an excellent broker for rental cars in the USA. "
" When my 1st car indicated a tire-issue I returned this vehicle and the manager on duty was about to charge for extra fuel, but changed his mind, when I told him other rental car companies had never done this to me whenever I faced trouble like this! As I dropped off the 2nd car, with a full tank of gas and no damages, on my final day of rental the staff said a total invoice would be submitted to me via e-mail. Suddenly, I discovered a charge for fuel without an apparent reason! "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 22 January 2019
" Auto Europe were the cheapest provider of Alamo car hire I found for my recent trip to LA, and I would use again "
" Fantastic as ever, extremely simple pick up and drop off process and always a great choice of vehicles. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JEAN - 20 January 2019
" There is no better place to rent a car with a better service. Enterprise/Auto Europe car is ultimately the best "
" Please keep on providing good standards of service to the public. you are second to none. Enterprise is the best. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by EDMUND - 13 January 2019
" Pleased with overall outcome "
" Picked up car and within 5 days/230 miles oil change light came on. This should have been done before car allowed out for a month rental. Took car to Firestone for oil change. Contacted customer services and told to return car empty as a Thank You for dealing with situation "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by WYNDHAM - 13 January 2019
" Great experience with car hire. "
" Helpful staff, efficient service and a great and comfortable car. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 10 January 2019
" Overall very pleased "
" Quick and efficient drop off process. Counter process to hire vehicle was ok but overly elongated with sales of various insurances/upgrades to sat nav/toll charge cover, which were difficult to understand and, when understood, were not required. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 08 January 2019
" best deal on the web. I've used AutoEurope many times and have never been let down or disappointed. I wouldn't consider using anyone else. "
" I had a voucher that had lots of inclusive offers- ie, all insurances, full tank of gas, free additional drivers. The checkout staff were not aware of these so I felt a little uneasy that everything was going to be covered. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 07 January 2019
" good "
" Very efficient drop off and friendly staff "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SAMI - 05 January 2019
" Good experience all around "
" Good experience but slow pick up from LAX airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIE - 05 January 2019
" Excellent price and service. What's not to like? "
" We didn't even need counter staff as we always use the self-service machines. So fast, no bullying for upgrades, just click "no" to everything and you're through in no time. Great car choice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SUSAN - 02 January 2019
" Very good "
" Very good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JOSHUA - 01 January 2019
" I had seen a couple of negative reviews but I would 100 percent recommend. Lots of information provided and the cost was half that of other quotes. Very happy overall will definitely use again. "
" Collection and drop off were simple. Still waiting for Europcar to refund the deposit after 4 days. Transfers were quick and easy. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP - 26 December 2018
" No issues "
" No issues "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by LUCA - 19 December 2018
" Overall a very positive experience and I really loved the fact that you could choose your vehicle and the keys were inside....super service, please continue like this, Thank you. "
" This rent at Alamo LAX was quick , painless, inexpensive and the personel helpful and very kind. Mine was a 4 days rent. I will rent again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROSEMARY - 16 December 2018
" Overall very good. Liked being able to chose a car on arrival and drop off was very hassle free "
" Only problem was using toll roads....the process for doing this was not clearly explained in advance. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCIS - 11 December 2018
" Prices are very good l have used them for the last 4 years and never had a problem "
" As usual great service and car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BARRY - 10 December 2018
" Auto Europe were not up to par, Enterprise were faultless. We will book direct with them another time. "
" Enterprise were faultless, there was an issue with the information about our booking that you provided to them, they worked round it very helpfully. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KENNETH - 02 December 2018
" Excellent service at LAX "
" No problems, efficient rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NATHANIEL - 27 November 2018
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 26 November 2018
" Without fault "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAYMONDO - 26 November 2018
" Prompt polite and efficient. "
" All good would use again on next visit. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 24 November 2018
" Best price-service-relation ever! "
" Dollar must implement more busses to and from LAX in order to get all passengers moving fast. Additionally, basic economy vehicles should also include more Nissan Versas & Hyundai Elantra cars. "
Overall Value: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SON LUC - 21 November 2018
" Very competitive price and good service from Alamo. I will likely reuse this service in the future. "
" Overall good experience with Alamo again ( my 3rd time through Autoeurope). Fast check in and easy drop off without too many inquisitive questions. I had a few issues with the car though. Automatic windows didn't work for one day and wipers liquid was missing. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JOANNE - 20 November 2018
" The service was a good experience on all fronts - from a people through to convenience one . The staff were helpful and made sure we'd got everything we needed without any hard sell ( thus would have altered our mind completely ) "
" Excellent service - efficient , no drama and helped make our trip an enjoyable one . Niw booking again with thrifty "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by LOUIS - 15 November 2018
" Great price, great car, great service. Many thanks "
" I thought that the whole check-in and drop-off procedure was wonderfully easy. If I had one minor issue (and this is not really Alamo's sole problem), is that the signposting for the Rental Car Drop-off going into San Diego Airport is poor - we missed the first turning due to traffic and thereafter there didn't appear to be any other signs. However the actual rental procedure worked perfectly and the car was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEH - 12 November 2018
" Everything was perfect. "
" Everything was perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 10 November 2018
" Incredibly smooth experience and I would recommend to anyone. "
" Would definitely use again. Enjoyed having a range of cars to choose from. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 10 November 2018
" Very good experience, all went smoothly and quality car "
" Was a really smooth experience and at a great price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 07 November 2018
" I always find that Auto Europe have the best deals for my holiday car rentals and if I find a better price after booking it is easy to cancel and take out a new one. "
" I have been booking Alamo cars for my holidays in the US twice every year for about ten years now and have always been happy with the experience. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DMITRY - 06 November 2018
" Fast and secure. "
" - Fast and reliable; - New, fresh and clean cars; - All paperless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RAYMOND - 06 November 2018
" Good choice and variety. Excellent added extras included in price, zero excess, additional driver, tank of fuel. "
" Good value, relatively new vehicle. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BETTINA - 05 November 2018
" Great ease of access to car (pick up and drop off) and best of all was the price! "
" It is such a stress free pick up and drop off of cars. Really appreciated after a long overseas journey. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SHIRLEY - 05 November 2018
" Very good service "
" Very good experience "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 04 November 2018
" As usual - great value and very efficient service. "
" Absolutely smooth check in and check out at LAX and very useful and efficient shuttle to the terminal. Will definitely use Alamo again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CARLOS TIAGO - 02 November 2018
" quick and easy "
" very easy and very quick. got to choose the car I wanted with a great variety of models. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ERNEST - 31 October 2018
" excellent service "
" excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 29 October 2018
" excellent, no issues, everything went as expected. "
" excellent met all requirements, have used twice and will continue to use them "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 29 October 2018
" All right "
" The female shuttle bus driver on October 26th doing her morning shift was very nice! "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 28 October 2018
" Good service with prices including all insurance cover as required. No pressure selling of extras etc. "
" Staff friendly and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RANDEEP - 27 October 2018
" Very easy experience,great price would recommend autoeurope. "
" Got to Alamo & used the automated booking machine (no queing & waiting), will use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 26 October 2018
" I had not rented from Dollar for several years. I went with Dollar as they were a good price from Auto Europe. Overall a very good experience this time around. "
" Everything went smoothly. Fast pickup (first in the queue, for once) without any up-sell. Car in good condition and good performance throughout rental period. Easy car rental return as well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 17 October 2018
" Never driven in the states before but the whole experience was easy and straightforward "
" Excellent and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVE - 17 October 2018
" Good service. Will be back again to LA next year so will be hiring from Alamo again. "
" Used the self service. Much quicker than waiting in the queue. Drop off was quick and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATTEO - 16 October 2018
" All great! "
" It was all great, brand new vehicle! :) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAY - 10 October 2018
" Just so easy "
" So easygoing "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LEE - 09 October 2018
" Nothing went wrong - all fine. "
" I usually book a car from Dollar when flying into LAX - I particularly like the ability to choose the car from the booked range/category in the parking lot, rather than be told I am driving X or Y model and just given the keys. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 07 October 2018
" Autoeurope was excellent, good price, insurance included and very efficient. "
" The booking process was excellent really easy. When we arrived the lady at the counter was friendly but I don't think she looks at things from a customer's perspective. She forgets that she does the job daily but for us we've had a long flight, it was dark and although we've rented loads of cars in the past, the process was very different as we had to choose a car rather than be allocated one. The man on the exit gate was very surly. Considering it was dark nobody showed us how the car is operated. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ZHIQING - 07 October 2018
" A satisfied experience in AutoEurope UK! "
" Effective & Convenience. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by WAYNE - 06 October 2018
" Good selection of companies, easy comparison charts and all vehicles for USA include insurance package which is ideal "
" Easy pickup from Airport, good selection of cars, no hassle self check in terminals. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 05 October 2018
" Very efficient very good value "
" Check in clerk at LAX assumed we knew everything including having to go to a different desk to have GPS activated. He was more concerned with up selling than walking us through the process. Having taken the 2nd drivers details he even failed to enter them onto the paperwork resulting in yet another return visit to his counter, thereby in all increasing our departure time by approx 25 mins. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 05 October 2018
" Efficient staff. Easy collect and drop off with good choice of vehicles. "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 05 October 2018
" Always use you! "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MIKKO - 05 October 2018
" siper service "
" Super service at the counter in LA "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 04 October 2018
" Will always use Alamo "
" Smooth,helpful "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DEREK - 02 October 2018
" Online booking was very easy - best price that I could find, with better than most insurance cover, and no unexpected add-ons. Alamo collection, service and return were all effortless and seamless. My second US trip using Auto Europe and will definately use again. "
" Very good experience. Collection easy - no hard sell at the counter. 1st car selected was stopped at check out as it had been logged as having a brake fault. Manager offered a free upgrade on the spot to a choice of Premium SUVs (inc factory fit sat nav) when I had booked a standard (non sat nav) Full size SUV. Return couldn't have been easier. Drive in, get out - agent scans vehicle VIN bar code on door pillar and prints out receipt from hand held device there and then. Shuttle buses both way were excellent - virtually no waits. Great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRIAN - 02 October 2018
" Good car/costs and service. "
" Easy collection with a little help using terminal, very quick, choice of near brand new car, drop off even quicker. I had a query with final bill, this was easily dealt with by way of free-phone call. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THOMAS - 28 September 2018
" Smoothest transaction ever. Customer service excellent. "
" After using several hire firms in the past with mixed results Europcar was easily the smoothest with fantastic customer service. No upselling on arrival we will definitely be using them for all future trips "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LENKA - 28 September 2018
" Would recommend thrifty, good service and reasonable pricing! Definitely will be using them again! "
" Very quick service & we've got to choose the car! Would recommend! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HUGO - 28 September 2018
" Very good experience and helped us out a lot when we were in trouble. I will definitely use you again! "
" We had a accident just after we left. They replaced the car quickly and without charge. Staff was very nice and friendly. Top business! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 27 September 2018
" Excellent "
" No hassle at the counter selection of cars available in our paid for section. Low mileage car in excellent condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GRZEGORZ - 21 September 2018
" All. Good "
" All. Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NIZANOORDIN - 17 September 2018
" The choices offered by Alamo desk were slightly better than the website, but overall the process was easy "
" Our first car had to be recalled as it had an issue. Thankfully, this was identified before we left the compound. To compensate us Alamo provided us with a full tank of petrol. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GUY - 14 September 2018
" Quick and easy, found good prices! "
" Quick easy, everything was as per the confirmation and no forceable hidden extras as I've found with other car hire places. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTYN - 10 September 2018
" Easy to navigate and use the website. "
" Very quick and helpful service on both pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALDINA - 05 September 2018
" Positive experience "
" Very good service. Would have liked a better choice of cars on arrival and a slightly better quality of car for what we paid. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ELLEN - 04 September 2018
" Easy to book, good value, no hidden fees discovered so far - my go to website when booking cars. "
" Great cars, nice people, good value. I would use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHAIM - 29 August 2018
" Quick and easy to book. Transparent pricing. "
" Quick and easy pickup at the location. Shuttle took a little while to arrive, while there were plenty from other suppliers going past multiple times. Drop off was easy. Overall easy to deal with! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JEREMY - 27 August 2018
" Easy pick up/drop off and the price was one of the best available "
" Great service with no problems at all "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 19 August 2018
" Good clear website "
" Easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NEIL - 10 August 2018
" No issues "
" Very good overall "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LAKHBIR - 06 August 2018
" All good "
" All ok. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KIERAN - 02 August 2018
" easy booking and was by far the best value for money. "
" staff where very helpful. I had a problem with the car and the Alamo staff on the help line were extremely helpful and smooth in dealing with the problem "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RICHARD - 31 July 2018
" Superb - don't change a thing with the current service "
" First class service - very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KELVIN - 26 July 2018
" All fine "
" All good but sat nav kept shutting down and was overall not reliable for certain locations "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEITH - 25 July 2018
" great "
" all good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SCOTT - 23 July 2018
" Worked without issue "
" Seemless handing over the car keys (both ends) and great to choose which SUV we wanted to use. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LORA - 17 July 2018
" Superb will be booking again "
" Awesome car for 1600 miles. So much so now looking at buying a Mazda ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 09 July 2018
" All boxes ticked. Will definitely use again. "
" Easy pick up. Easy drop off. Great car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 08 July 2018
" I find Auto Europe to be the best and usually cheapest option for fully insured hire cars in the US, website is easy to use and bookings have always been recognised. Hire car companies will keep your booking right up till last flight of the day. "
" Alamo are a sure bet for hire car in the US, never had a bad car or experience with them "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GEOFFREY - 20 June 2018
" All good. "
" Mostly good. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SIARHEI - 19 June 2018
" Best services will be recommended to my friends "
" Best services will be recommended to my friends "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVEN - 17 June 2018
" Confusing fuel options not explained well "
" Good service and price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GISELE - 16 June 2018
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JUDITH - 22 May 2018
" I've been using this site for years and always have been great "
" Like a walk in the park... simple and easy. Very happy! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GILLIAN - 16 May 2018
" We were offered choice of any car in the row. ! E got a really cool Chevrolet "
" It was the easiest car rental I have ever done "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SEAN - 16 May 2018
" On the whole pretty good. Nice car (though had a few dents already) and good value for the 3 weeks we had the car. "
" Not sure about the automated check in machines. I like not having to queue up and it was pretty easy to use but the number of questions I was asked and the number of extras they tried to sell me meant it took quite a long time. Why can't I do all that check in stuff BEFORE I travel and then when I get to the machine I just enter a voucher number and then get the car which would take seconds to do ? "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KEITH - 14 May 2018
" OK "
" OK "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DESMOND - 12 May 2018
" Was perfect. Would definitely book again "
" Couldn't have been better. No hassle whatsoever and the vehicle was excellent. Thanks everyone, especially the gentleman who was at the check in desk. He was very kind, shook my hand and wished us a good time in California "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 11 May 2018
" I was happy with my Alamo experience. "
" No complaints: excellent service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SURINDER - 18 June 2015
" Excellent service. I am a big fan of the quality of service and the excellent arrangements provided by Auto Europe. Thank you. "
" All very good. Alamo coped very well with the large number of customers at both collection and return locations. Vehicle provided was in excellent condition. "
LOS ANGELES, US - Reviewed by ANTHONY - 15 June 2015
" Easy and professional "
LOS ANGELES, US - Reviewed by TREVOR - 11 June 2015
" Well present presented site. "
" Very pleased with online check in speeding of process at reception, ease of choosing & collecting car and quality of vehicle. Staff at return of car could be more helpfully communicative. "
LOS ANGELES, US - Reviewed by JOHN - 19 May 2015
" Good price. Efficient service. No hidden costs. "
" Smooth, efficient service. "
LOS ANGELES, US - Reviewed by HAMID - 18 May 2015
" Renting from Auto Europe takes all the hassle from having to think about insurances, etc, plus of course the added benenfit of competative prices compared with hiring directly with Car Rental companies. "
" Checking in was time consuming. There was a long line with a few agents handling rental formalities. However, having a Voucher from Auto Europe with all the necessary insurances included, made this part of the checking in process go much faster. The check out on the return of the rental car was very smooth and only took a couple of minutes. "
LOS ANGELES, US - Reviewed by ANTOINE - 17 May 2015
" Extremely satisfied. No problem what so ever. Smooth process, no bad surprises or secret fees. Car was amazing. "
" Fast, efficient, best condition car ever. "
LOS ANGELES, US - Reviewed by ROBERT - 05 May 2015
" I book twice every year with Auto Europe for hire in the US and have always found them best value for money and I have never had any issues with bookings. "
" No hard sell on extras or upgrades for a change although I still think roadside recovery should be included unless they aren't confident they are renting a car that will not break down! "
LOS ANGELES, US - Reviewed by KELVIN - 04 May 2015
" They always seem to have the best prices and include all the extras as standard. "
" Less aggressive than they used to be but still try and sell you extras even though the car voucher says all is included. I am sure they make some of the categories up. "You only have the bare minimum" he tells me and mumbles something about cover for vandalism and rioting. Their interest in you wains when they realise you have done this before. In saying that car was great, return was a pleasure and even got a courtesy limo back to the airport I wasn't expecting. "
LOS ANGELES, US - Reviewed by GRAHAME - 04 May 2015
" Extremely competitive rates and clear understandable terms. "
" Very helpful and efficient service both on colection and drop-off of car "
LOS ANGELES, US - Reviewed by RICHARD - 09 April 2015
" The operator on the phone was helpful and straight talking. "
" Ok but as always there is the hard sell for upgrades etc. which after a long flight is very frustrating, I appreciate most of the hire companies are like this, if there was some way of avoiding this for people who already know exactly what they want I would subscribe to it. "
LOS ANGELES, US - Reviewed by SUZANNE - 31 March 2015
" Very pleased with the booking process but not very happy with Dollar Rent a Car as they added all sorts of extra insurances which we said we needed charging us an extra $836.76dollars. "
" See above comments "
LOS ANGELES, US - Reviewed by JOHN - 23 March 2015
" Efficient service at a good price "
" excellent service, great vehicle, friendly staff - will use again! "
LOS ANGELES, US - Reviewed by CHRISTOPHER - 16 March 2015
" A very quick, smooth and effective process right from booking to picking up and returning the car. "
" A very easy and stress free experience, the car was was great also. "
LOS ANGELES, US - Reviewed by ALAN - 04 March 2015
" Great no problems,really nice car which I enjoyed driving. "
" No problems "
LOS ANGELES, US - Reviewed by NEVILLE - 01 March 2015
" Good price. Excellent service. "
" We were picked up promptly. The vehicle was fine and the return and drop off were excellent. "
LOS ANGELES, US - Reviewed by ANDREW - 23 February 2015
" Straight forward and good service. this time i got a good car last time in Europe i got a 4 year old Punto, it nearly needed classic car insurance. "
" Alamo i would rate as very good service wise. Their cars are exactly as promised i would have given them another positive tick if i received a free surprise upgrade-but these seem to be a thing of the past. Good value and very pleasant experience. "
LOS ANGELES, US - Reviewed by SANDOR - 13 February 2015
" Everything went fine. I am very delighted with Auto Europe "
" They were helpful and the cr rental was easy. "
LOS ANGELES, US - Reviewed by DAVID - 28 January 2015
" Perfect from start to finish and great value! "
" Great service and company :) "
LOS ANGELES, US - Reviewed by ERIC - 08 January 2015
" Insurance and excess information could have been clearer at the time of booking. "
" Insurance and excess information could have been clearer at the time of booking. "
LOS ANGELES, US - Reviewed by ZHISHENG - 31 December 2014
" great，best price and good service. "
" very smooth "
LOS ANGELES, US - Reviewed by MICHAEL - 10 December 2014
" None - Service of Auto Europe and Alamo EXCELLENT "
" Excellent. in all respects. "
LOS ANGELES, US - Reviewed by DAVID - 05 December 2014
" Very easy to book and everything was great. "
" Pick up and drop off an easy process "
LOS ANGELES, US - Reviewed by CRAIG - 04 December 2014
" Easy to book and Dollar accepted the voucher with no issues and gave me the same car options as if booking direct. Much cheaper to book a larger car with Auto Europe than any deal they can offer at car pick up in LA "
" The service was great and I had a choice of over 30 cars to pick. I managed to get what I consider a luxury car for the price of an average family car and even had sat nav inside as a free bonus! "
LOS ANGELES, US - Reviewed by SIMON - 28 November 2014
" Very easy and quick ,not to happy I had to pay extra for breakdown recovery cost as much as the rental "
" Very easy and quick ,not to happy I had to pay extra for breakdown recovery cost as much as the rental "
LOS ANGELES, US - Reviewed by MARIE - 01 November 2014
" Very easy to work with and everything was as I was originally told. "
" Very helpful and easy to check in and out "
LOS ANGELES, US - Reviewed by PETER - 30 October 2014
" Very helpful service and value or money In this case a second driver was included if this was standard or at least mentioned on list of options it would be helpful "
" Friendly and casually efficient "
LOS ANGELES, US - Reviewed by BARRY - 18 October 2014
" clear booking arrangement - very factual - all delivered as promised- good price "
" another good experience.Check in agent Alex extremely helpful.No pressure of up sale.Even given good advice for check in for the future. same quick return process. "
LOS ANGELES, US - Reviewed by EDWARD - 14 October 2014
" Good value for money. However I think that clients should be told that on arrival at LAX, they should head for the clearly marked bus stops which will then ferry them to the rental companies which are a couple of miles from the airport. these buses are every 5 minutes or so. "
" Member of staff I dealt with was too pushy trying to sell me Road safe Insurance. I had to tell him half a dozen times that I didn't want it before he gave up. "
LOS ANGELES, US - Reviewed by PETER - 09 October 2014
" Auto Europe did well on this occasion. "
" Very good and efficient with rental. "
LOS ANGELES, US - Reviewed by BARRY - 01 October 2014
" Great , would use again "
" Please make sure of return location are on the instructions given for your return as they have moved not far from old location and the direction sign informing you of this is not placed on their old site but on a corner opposite. Several returners were looking for the return drop off as we were.They now insist you bring rental back empty not full of fuel although their isa gas station on the opposite side of road. We had to wait 45mins for a car to be made available. We were informed that the Sat Navigation units were not re-programmed for the new return location. I am sure they will improve. "
LOS ANGELES, US - Reviewed by FREDY - 27 September 2014
" Wonderful experience! "
" Everything was good except for the waiting time to pick up the car and the rental agent's insistence and persistence for us to purchase more insurance, etc. "
LOS ANGELES, US - Reviewed by MICHELLE - 23 September 2014
" The rental company I got through Auto Europe was one I had used previously so knew they were good, what made it better was through Auto Europe I got it cheaper. "
" Have used before and will use again. Friendly and helpful staff. You choose the car in category you choose. "
LOS ANGELES, US - Reviewed by ANTONY BRIAN - 18 September 2014
" No problem what so ever every think went well "
" The same no problems what so ever,all went very well would use them again "
LOS ANGELES, US - Reviewed by GARETH - 03 September 2014
" Excellent service, and no hidden extras, such as 3rd party insurance. Rates of rental very good. Highly recommended. "
" Service tends to be slow at the check-in desk. Why do they not distinguish those clients with prepaid vouchers from those who have turned up with nothing pre-arranged or paid? Having 2 distinct lines for these 2 categories would help enormously. Also, staff tend to be bored/non-user friendly. Otherwise, the mechanics of the operation are very good. "
LOS ANGELES, US - Reviewed by LEWIS - 02 September 2014
" I have been a customer for Auto Europe for over 4 years and quite satisfied. "
" Uopn arrival we waited over an hour to be served, then once we collected the car it took a further 30 min to leave the car park. When returning the car, the transit bus was not around and I had to find the manager who then got the driver to come and take us. Service appalling and Auto Europe should not market this rental company as it also reflects on you "
LOS ANGELES, US - Reviewed by BRIAN - 02 September 2014
" Change from dollar "
" Arrived to collect car given 3 cars to choose from picked one put all luggage on board then no keys had to unload 4 cases 1 golf bag the two cars left were not the best if fact pretty dirty I requested a cleaner car and was told these were all they had left in my selection I requested a free upgrade to a cleaner car the girl in the car park went to ask the supervisor. . Came back can't up grade would have to pay. I was shocked and said provide me with a car that was clean and ready to use the one given must have just come back of hire it was filthy having spent 30 mins trying to sort this out and the attendant looking not interested and walked of left me with the car , I decide to take it and continue with my Holliday continued next "
LOS ANGELES, US - Reviewed by MICHAEL - 01 September 2014
" the car hire was simple, easy and clear from end to end, before, during and after the hire. "
" Excellent, good quality cars, particularly liked the fact you could choose the car you wanted from the car park. "
LOS ANGELES, US - Reviewed by IZTOK - 17 August 2014
" This was our second car rental in the USA. And was a much more better experience as the first that we have had in Florida. The employes in the car rental was very friendly and without the classic "under presurre"...we do not have the car that you have ordered but we can offer your a better much more expensiver car.... So we have also get a bigger car that was almost new !!! We recomend it to other travelers that travel to CALI. "
" This was our second car rental in the USA. And was a much more better experience as the first that we have had in Florida. The employes in the car rental was very friendly and without the classic "under presurre"...we do not have the car that you have ordered but we can offer your a better much more expensiver car.... So we have also get a bigger car that was almost new !!! We recomend it to other travelers that travel to CALI. "
LOS ANGELES, US - Reviewed by DA FEI - 25 July 2014
" My favorite car rental sites, efficient, reliable, excellent service, I will introduce it to more friends around. "
" Best of all ! Service very nice ,my first choice ! "
LOS ANGELES, US - Reviewed by ABDUL - 24 July 2014
" Auto Europe has always provided competitive quotes for car hire. I have been using them for over 6 years for ALL my car rental needs "
" The service and staff were very helpful in assisting with my rental request "
LOS ANGELES, US - Reviewed by ARNO - 05 June 2014
" The service was friendly and prompt - a pleasure. "
" The car was in an excellent state. Good value for money. "
LOS ANGELES, US - Reviewed by JIANXIN - 24 April 2014
" Perfect service.After picking up,I have changed two cars without a little bit problem. All the procedures are very simple.The price is highly reasonable.I am certain that I will rent cars from this very website from now on. "
" great company,perfect. services,reasonable prices "
LOS ANGELES, US - Reviewed by DAVUD - 22 April 2014
" good service, great value "
" didn't have the convertible we booked but gave us a generous upgrade instead. very easy to pickup and drop off "
LOS ANGELES, US - Reviewed by ALEKSANDR - 21 April 2014
" excellent service "
" in rental company required additional charge for gasoline and road assistent. "
LOS ANGELES, US - Reviewed by DAVID - 03 April 2014
" Autoeurope provided an excellent service "
" Although the car was satisfactory the customer service was very poor. We waited in queue for over an hour and the manager who served me was rude and dismissive. I will never use dollar again. "
LOS ANGELES, US - Reviewed by RICHARD - 04 March 2014
" Very pleased indeed. All insurance meant what it said. I did not get the hard sell for more at the desk. "
" I had a choice from a line out of cars. The one I chose had only done 700 miles. The system was fast and effective. Return in San Francisco was so good it was unbelievable! Such a brilliant system "
LOS ANGELES, US - Reviewed by NORMAN - 12 February 2014
" No problems - just what I wanted! "
" All good. Except, when returning the car I went next door by mistake. Signage needs improved? The car in front of me made the same mistake, and judging by the response I got from the people next door, lots of other drivers also make the same mistake. But this is really a minor issue. "
LOS ANGELES, US - Reviewed by JOSEPH - 11 February 2014
" Perfect "
" Friendly staff, great vehicle and able to choose model preferred, easy drop off, fast shuttle bus. No complaints "
LOS ANGELES, US - Reviewed by DAVID - 28 January 2014
" Perfect "
" Great "
LOS ANGELES, US - Reviewed by DAVID - 23 January 2014
" Very disapointed with the service at Thrifty LA, the extra charge for insurance was an expense I did not need. It took longer to get the car on the road than to leave the plane and clear imigration, collect our luggage and clear customs at LAX. Very poor service. The car was OK "
" See above "
LOS ANGELES, US - Reviewed by JIN - 08 January 2014
" It is a fantastic experiece.I will use Auto Europe again and recommend to my friends. "
" good services "
LOS ANGELES, US - Reviewed by GEOFF - 04 January 2014
" I chose to book a car through Auto Europe because a Dodge Charger was listed. When we arrived there were no Dodge Chargers. There were only two full size cars there. A Chevrolet Impala with a flat battery and one that would start, but had more than a few scrapes on it! I complained and was told that it was a Dodge Charger or equivalent in that group. Not happy and was advised to take the Impala and return the next day when there should be a Dodge Charger there. We returned and there still wasn't one, so we had to take a Mustang, which was smaller and we could only get one suitcase in the boot. We know that the Dodge Charger has a larger boot, as we have hired one before. I am not impressed and will not use Thrifty again. "
" I chose to book a car through Auto Europe because a Dodge Charger was listed. When we arrived there were no Dodge Chargers. There were only two full size cars there. A Chevrolet Impala with a flat battery and one that would start, but had more than a few scrapes on it! I complained and was told that it was a Dodge Charger or equivalent in that group. Not happy and was advised to take the Impala and return the next day when there should be a Dodge Charger there. We returned and there still wasn't one, so we had to take a Mustang, which was smaller and we could only get one suitcase in the boot. We know that the Dodge Charger has a larger boot, as we have hired one before. I am not impressed and will not use Thrifty again. "
LOS ANGELES, US - Reviewed by TREVOR - 31 December 2013
" Car hire was good no problems experienced. Information from auto Europe was good "
" Quick and easy process hire out and in "
LOS ANGELES, US - Reviewed by MARTIN - 03 December 2013
" I appreciated that the paperwork said I could rent the car with a full tank of petrol and return it full. It was good to be able to see which rental company is going to be used before booking. "
" It was problem-free and absolutely no hassle. Alamo did not try to sell me any extras or charge me for anything else, unlike some other rental companies I have used. I also appreciated the option of renting the car with a full tank and returning it full. "
LOS ANGELES, US - Reviewed by ALEXANDRA - 01 December 2013
" Excellent service and competitively priced - as always Auto Europe is the best! "
" Excellent! "
LOS ANGELES, US - Reviewed by OLGA - 05 November 2013
" Thanks! Conveniently, quickly and easily! "
" Thanks! Conveniently, quickly and easily! "
LOS ANGELES, US - Reviewed by STUART - 03 November 2013
" The staff were very helpful and got us on our way as soon as a car was available "
" clean office and yard, staff helpful, the drivers of the bus going back to the airport was brilliant in all the traffic on that terrible day "
LOS ANGELES, US - Reviewed by ANDRZEJ - 31 October 2013
" Great booking experience and great price! "
" Easy pick up and drop off. Love the fact you can choose your car within the car category. "
LOS ANGELES, US - Reviewed by CHRISTOPHER - 27 October 2013
" Excellent service, I felt I got a great value deal with a reputable car hire company in America. "
" Quick and easy collection of car at their facility near LAX airport, and the return could not gave been simpler. Very pleased with the service. "
LOS ANGELES, US - Reviewed by WILLIAM - 27 October 2013
" Fine. Good comms etc "
" Very pleased with quick turnarounds at both ends. Friendly and not pushy service - a contrast with other companies. "
LOS ANGELES, US - Reviewed by DAVID - 27 October 2013
" keep up the good work "
" got an upgrade - excellent deal offered "
LOS ANGELES, US - Reviewed by PEDRO MIGUEL - 25 October 2013
" When I booked my rental I wanted a dodge charger, my disappointment was when I got to the parking lot and the "gentleman" responsible told me I couldn't take the only one available because it was parked along with the SUV's (??!!) and I paid for a full sized 4 door saloon, if with the papers showing that I booked Dodge Charger or similar he wouldn't let me take it. "
LOS ANGELES, US - Reviewed by TANJA - 16 August 2013
" You could write somewhere what are adittional fees for renting a car one way. I made a reservation for your car and when I saw how much is the fee for drop off at different location I had to switch my travelling schedule to avoid paying this fee. If I knew it right away it would be nice. "
" We had some problems with the car; the light for tire pressure was on almost all the time, eventhough we checked the pressure at gas stop and the light still wouldn't go off. The car didn't have central locking which is quite impractical. There was also some problem with cooling liquid, I'm not sure whether the container is leaking or the consumtion was so high (which I doubt). "
LOS ANGELES, US - Reviewed by NEIL - 28 June 2013
" Easy to use online and liked the fact that the rates with sat nav were separate. "
" Hire overall was ok, however queue upon arrival was extremely long and very slow. There was a separate desk for pre-paid International rentals but it was closed, so we had to queue in main line which took over half an hour. "
LOS ANGELES, US - Reviewed by SIMON - 17 May 2013
" I was very satisfied with your service, however I was disappointed by Hertz. When I went to collect the vehicle at the hotel - there was no one at the Hertz counter. I waited for approximately 40mins. The hotel staff indicated that he was busy. I had to get a colleague to fetch me as i was late for an appointment with no vehicle. I returned an hour later and had to wait another 30 min until the Hertz person showed. He was not apologetic at all and the vehicle I was given had not been detailed i.e trash in the door compartments and mud all over the back seat. I had to ask for a different vehicle and he was not pleased. From that point on the trip was great. I will certainly use your site again - just not that collection point of Hertz. "
" When I went to collect the vehicle at the hotel - there was no one at the Hertz counter. I waited for approximately 40mins. The hotel staff indicated that he was busy. I had to get a colleague to fetch me as i was late for an appointment with no vehicle. I returned an hour later and had to wait another 30 min until the Hertz person showed. He was not apologetic at all and the vehicle I was given had not been detailed i.e trash in the door compartments and mud all over the back seat. I had to ask for a different vehicle. I will avoid using this collection point again. "
LOS ANGELES, US - Reviewed by SIMON - 17 May 2013
" I was very satisfied with your service, however I was disappointed by Hertz. When I went to collect the vehicle at the hotel - there was no one at the Hertz counter. I waited for approximately 40mins. The hotel staff indicated that he was busy. I had to get a colleague to fetch me as i was late for an appointment with no vehicle. I returned an hour later and had to wait another 30 min until the Hertz person showed. He was not apologetic at all and the vehicle I was given had not been detailed i.e trash in the door compartments and mud all over the back seat. I had to ask for a different vehicle and he was not pleased. From that point on the trip was great. I will certainly use your site again - just not that collection point of Hertz. "
" When I went to collect the vehicle at the hotel - there was no one at the Hertz counter. I waited for approximately 40mins. The hotel staff indicated that he was busy. I had to get a colleague to fetch me as i was late for an appointment with no vehicle. I returned an hour later and had to wait another 30 min until the Hertz person showed. He was not apologetic at all and the vehicle I was given had not been detailed i.e trash in the door compartments and mud all over the back seat. I had to ask for a different vehicle. I will avoid using this collection point again. "
LOS ANGELES, US - Reviewed by NIGEL - 02 April 2013
" The hiring of our car for our trip was easy to complete and the rates for the hire were very competitive. "
" The overall experience was one of simplicity however the only down side to our experience was the length of wait to queue and "book in" to collect the car. We queued at the prebooked section but it seemed that this part of the collection was easily snagged. I eventually was called to another position to complete the formalities - whilst queuing the lengthy unbooked queue was cleared ahead of me. This could mean less of a choice of cars available but we still got a good car which met our needs (but i think others didn't). "
LOS ANGELES, US - Reviewed by DAWN - 01 April 2013
" No issues all staff were very friendly and helpful "
" good experience...always book with Dollar. Get good value for your money "
LOS ANGELES, US - Reviewed by SHANE - 02 March 2013
" It was supposed to be fully inclusive but ended up having to buy petrol (bring back empty) as they said this was mandatory with the auto Europe voucher. Then needed breakdown cover. We worried because we lost the voucher but we didn't have a problem although we did have it on email. "
" Prepaid line was much shorter than walk in which was good. Said we could chose any car in lot C which was 'compact'. There was only one Kia but a massive eightseat people carrier which looked like in adjacent zone. Asked if we could have that one and they said we could, did and was fantastic at no extra charge. Pick up and drop of coach staff were excellent and helped load and unload. Drop off was simple. Very impressed. "
LOS ANGELES, US - Reviewed by HUGH - 31 January 2013
" Very efficient and helpful "
" They do not include breakdown assistance in the rental rate as rental companies do in Europe. Also the renter has to return the car empty which again is contrary to European custom and is very inconvenient. The extra charges were $147 more than expected. "
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