Auto Europe
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LUTAM FRANCE CUSTOMER REVIEWS
- 7.6
- 8.3
- 8.3
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
LUTAM FRANCE Car Rental Reviews
Average Rating for Lutam :
NICE, FR - Reviewed by DAVID - 20 September 2025
" Been using Auto-Europ for 10 years plus. Great choice is cars with all top rental companies. Best prices with 48 hour cancellation policy when problems arise. Great communication when questions need to asked and they go the extra mile to make sure ,that if ever there is a problem , the do their best to help you. I intended using AE for the foreseeable future. "
" Very good cars. Great location. Quick service. Above all the staff are brilliant. Explain things clearly and very friendly and helpful. Good communication if there is a problem and give good advice. I have used them for at least 5 years , 3 times a year , and everything has been just right for me. Highly recommended rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 23 August 2025
" Perfect "
" All good, no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MOUGINS, FR - Reviewed by SIMON - 15 August 2025
" The set up an organisation was excellent at the point of booking and additionally the attraction with using you was the offer of the local pick up away from the airport and city was a factor. At pick up gentleman called Flavian was excellent and offered fantastic customer service and it was not his fault that the office was closing for a holiday which took the shine off the experience. "
" At the pick up I was advised that for the drop off the office was closed for a 2 week holiday (strange as it's peak season) so could I drop it off at another office, as I was staying in a nearby village to Mougin I said that wasn't possible, I was advised that I could drop it off at 11 (my booked return time was 14:00) and that someone would meet me. At 11 there was no one there. I called Lutam and they advised me to leave the car and put the keys in the letter box. I took a video and pictures off the car for my own piece of mind. I did receive an email from Lutam later in the day as acceptance although they did add some additional photos of the car suggesting some scuff marks that were not consistent with my own photos and videos. As it was signed and there was no one to meet me for the handover this is confirmation that all is good with both parties. I did try calling the numbers and sending an email to Lutam however these bounced back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 02 August 2025
" happy with process "
" smooth experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANTOINE - 18 June 2025
" Did have much communication with them. Easy to book. Instructions on where to find the car hire would have saved a lot of time "
" We had to wait both on pick up and drop for someone to see us at the counter. It's not clear or well signed where we need to collect the car up from airport. Simple instructions and providing name of hotel would have been helpful as else spent an hour looking for it and the airport stuff didn't know until we went to information desk. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
GRASSE, FR - Reviewed by PAUL - 17 June 2025
" Always book with auto Europe . Great value and and excellent choice of vehicles from the recommended companys "
" Outstanding service from Stephanie in the Grasse office . Gave us some excellent advice on places to visit nearby and was truly a wonderful person "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HELDER - 14 June 2025
" All good "
" Friendly staff and welcoming. Everything was good except the fact that I provided my email for the documents to be sent to me but until now I have not received anything thing from the rental agreement from Lutam. On the drop off I gave the email back to them but I don't know if it was registered the correct email. Hopefully everything is good and they don't need to contact me in the future otherwise it might be q but hard for them to reach me. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANDREW - 08 June 2025
" All good "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by BOGDAN - 07 June 2025
" Top company "
" Very plesent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID EDWARD - 18 May 2025
" Simply Ten out of Ten "
" The cars are usually new , the price is very good , the ease of collection and return is very good but most impoertant the staff are excellent. explain things in clear terms with a friendly attitude. We have used them for the last five years and it has been a hassle free and pleasant experience. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 27 March 2025
" They are a professional outfit and found me the car I wanted at a very competitive rate. I would highly recommend them. "
" A really good company to hire from. They offer very competitive prices, they are really good at answering queries quickly, the handover was painless both at hire and at return. The car itself was virtually new and in excellent condition. I would highly recommend this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 03 November 2024
" The cheaper option at Nice. "
" Cheaper option at Nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FRANCIS - 30 September 2024
" The parking on car return is a bit tricky due to the many corners however not a problem and the VW POLO Auto was a pleasure to drive. "
" Lutam Pick up is opposite Ter1 not Ter2 where the others are However we had already talked to Lutam via Auto Europe and received a very positive response about how to take the Navette to P8 parking, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KIM L - 21 September 2024
" Poor. Will not rent from you again. "
" This was the worst car I have ever hired in my life. There were loads and loads of scratches and dents in this car. Additionally, it had NO power to get up the hills going from France to Italy. I literally had to use a lower gear to keep the car around 80km/hr. Everyone was passing me. It was unsafe to be in a vehicle that was so unresponsive and slow. Seriously. The extra costs were outrageous. Insurance, lowering your excess, roadside assistance...holy moly...the expense was not worth the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by CHRISTOPHER - 09 September 2024
" as above "
" seamless professionalism - highly recommended and definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 15 August 2024
" I had an accident in the car park at the pick up point. Reported it to Auto Europe. I felt better assistance and advice could have been given to me but I was left to sort it out myself "
" Absolutely great staff especially Alexander and Angelo. Horrible pick up location. Underground hotel car park. Very narrow passageway up to ground level. I had serious accident exiting. I need to make an insurance claim for car damage. Please advise procedure and forward claims form Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by AHMET SINAN - 04 August 2024
" Lutam is a very rude and arrogant company "
" Very rude...arrogant.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALLAN - 23 July 2024
" See above. Not made clear that the car hire wasn't at the airport. Wasn't made clear that it was Lutam and they demanded we filled the tank up within 5 km of the hotel. Never heard that before. Fill the tank up on return but never had a distance dictated. "
" pick up was good although not clear that the car hire wasn't located at the airport so unexpected taxi journey to the Radisson Hotel. Staff were blunt and to the point. Not overly welcoming. car itself was fine and collection easy enough. Night before we discovered our flight times changed and we had to return the car earlier. Lutam was shut and we had no way of contacting them. We needed to drop the car earlier than they opened. Not great. No 24 hour number to call. when we got there for them opening we had just over an hour till our flight left and we still had to get back to the airport and check in and drop bags. Staff did not care. No urgency. No help. Almost rude about the situation. Staff checked the car and said it looked good but inside the floors were dusty and needed hoovering or they would charge us 60 Euros. It was not excessively dirty and would take 3 mins to hoover but someone was using the hoover machine and we had no time. Refused to budge and told me to hoover it or pay 60 Euros. Never heard anything like it in my life and I've been renting cars for over 25 years. We left in disgust and would NEVER use Lutam again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROY - 19 July 2024
" Do not use lutam SCAM company "
" Poor the company trying to charge for scratch damage to underside of front bumper valance that was not there "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by JAMES - 27 June 2024
" See above "
" The pick up and drop off at the Radisson instead of T2 in Nice was very inconvenient. It added at least 45 minutes onto the pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by GUILLAUME - 11 June 2024
" . "
" Took almost an hour to pick up / upgrade the car. Drop off was terrible. Asked to pay a cleaning fee when the car barely had any sand in it, was told the car was "disgusting". Never ever had an issue with cleanliness of cars, not that I give them back in bad condition anyway. Very little room for dialogue, and rude. Ah, asked me to take off the child seat so they didn't have to do it themselves. Never been asked previously either. Last but not least, the car was vibrating above a certain speed, tyres not balanced, unsure what it was. Very dangerous obviously. Car was smelling cigarette. Aweful "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by PATRICIA - 08 June 2024
" As above "
" Could have done with a bit more time explaining workings of car Had initial problems opening windows and getting car into reverse But thats probably more my lack of experience driving abroad and driving a Fiat "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JENNIFFER - 24 May 2024
" always very competitive pricing and I know support is great if its needed "
" the car and hire place were great. It was a bit tricky to get from the airport to the hire as it wasn't super clear and we needed up walking the 20mins which was fine. also, as a lot of french places, the car park the cars are stored are super tight and i was glad I didn't dent the car on the return journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 05 May 2024
" Pick up smooth and quick. Car immediately available in good condition and clean. Staff throughout helpful and efficient. "
" Pick up was smooth and quick, car was available and clean. Staff throughout excellent, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERALD - 29 April 2024
" Rental location is not in the general rental area of T 2 at Nice and this should be emphazised, being at Radisson Hotel "
" only problem is the underground car park at Lutam/ Radisson Hotel which needs very careful driving. Also careful checking of the condition is required as they send the report by e mail after pickup. However very economical rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALISON - 24 April 2024
" Very pleasant staff. "
" Easy to walk to from Terminal 1. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 08 April 2024
" My relatives who live in the area will become good customers based on our experience "
" most excellent. The vehicle hadn't been cleaned but it was OK - just dirty footprints. The receptionist in Nice was very apologetic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 08 April 2024
" Overall happy. But please make collection instructions clearer for future travellers "
" Very happy with the vehicle and service provided. The instructions about the office being located at the Radisson Hotel rather than the airport at Nice should be made much clearer. When it is late at night, and tired after a long flight it can be confusing to find the way to the pick up reception. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 26 March 2024
" Will use again "
" Lovely gentlemen looked after me , but the underground car park is extremely difficult to navigate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEAN MICHEL - 03 March 2024
" Auto Europe are great. Would love you to find cheaper rental companies in Nice "
" Car hire is too expensive in South of France Car cleaner when we returned it than when we collected it "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by RAYMOND - 10 October 2023
" All in all, an extremely stressful time. I've been hiring cars for over forty years throughout Europe and Lutam are one of the worst companies I've experienced. The lack of staff to check returning cars and issue new rentals was completely compounded by the distant location in the basement of a hotel and also not having full details in the procedure to collect the car. I may hire again with Auto Europe, but never with Lutam. "
" My flight landed at Terminal 2. Instructions were to take the tram and exit at Terminal 1. There was a long queue for the ticket machine - Point 1 : the instructions didn't specify that the tram was free between the Terminals. The instructions specified from Terminal 1, to cross the P3 car park, go through the tunnel, cross the second car park, turn right and the office is on the left within the Radisson Hotel. This is a total distance of over 500 yards. I put my case onto a luggage trolley as was necessary. At Lutam's desk on the Radisson Hotel ground floor, I was told that car collection was 2 floors below in the basement, that there were no lifts and I had to carry my case down 2 flights of stairs. Additionally, I was told that I couldn't leave the luggage trolley at the hotel and would have to return it to Terminal 1. At the basement car collection, there was only one woman who alone was checking cars upon return and issuing cars for hire. It took over an hour for our car to be issued. The car had pre-existing damage, which was pointed out and acknowledged and was photographed by Lutam. I was told I would receive a copy of all the images by email showing the damage and was asked to write out my email address as well as my mobile number. I picked the car up on the Saturday. By Wednesday, I still had not received the images of the damage from Lutam. I phoned and asked again for the images and was told I must have given the wrong email address (this was a lie as I wrote it out), I was then told I'd receive the images within 24 hours. I still haven't received them. Upon returning the car, it was emphasised I must have a petrol receipt as " petrol guages are not accurate" and if one is not provided then I would have to pay a monetary penalty. Using my Sat.Nav., I went to the closest three petrol stations to the Radisson Hotel - all were closed. Finally I found one open behind Terminal 2. Dropping off the car at Lutam, Radisson Hotel, I negotiated the extremely tight ramps to Lutam's area within the vast underground car park and it was visually evident that many cars had collided with the car park walls prior to returning the car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 6
NICE, FR - Reviewed by DAVID - 26 September 2023
" I have rented cars through Auto Europe many times and always found the experience to be entirely satisfactory. "
" Their rates are very competitive but the disadvantage is that they are not on-airport being beneath a nearby hotel, so you need to leave extra time to return the rental car and get to the terminal to check into a flight. Access to the Lutam car return point is tortous and difficult to find in a labyrinthine basement car park with many structural obstructions. The car supplied was clean but had many scratches on it that took time to identify and record when collecting the car. On returning the car the check-in person spent an overly long time checking the condition of the car and had to rely on photographs that she took at the time in order to record the mileage and condition as her mobile device had no signal. Consequently, I was not provided with a report on the mileage, fuel status and condition of the car until later the same day. I was therefore left in some doubt as to whether the rental company would try to levy additional charges for damage or any other issues. I much prefer to know where I stand on such matters before I leave a car rental station. Fortunately no additional charges were levied subsequently, but had they been I would not have been able to argue my case at the time of returning the car. All of this said, I will probably rent from Lutam again as their prices tend to be significantly less than the on-airport operators and, having rented from them several times at Nice Airport, I can say that in my experience they are not scammers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NICE, FR - Reviewed by EDMUND - 26 September 2023
" Overall very good. "
" Small operation out of desk at front of Radisson airport hotel. No operative when I arrived, as she was working solo and in basement garage giving car to another customer. Check in was straightforward. Slightly difficult to find entrance to underground garage and very tight space wise. Very extensive check back in by operative. Slightly restrictive requirement that you must provide a fuel tank fill up receipt from a petrol station within 5km of drop off. Surely it would be adequate that the fuel gauge is indicating full for the next customer. Overall though it was very good and a budget price compared with direct from airport terminal rentals across the road. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALCOLM - 23 August 2023
" The car itself had only approx 6000 km on it quite new but already had dents marks etc not looked after at all. Personal seemed to enjoy the fact seeing a customer hoover the car not the way I expect to be treated.Very poor experience never again use them "
" Hired car for nearly 2 weeks did approx 1500km in it and was told when returning car that there would be an extra charge for cleaning! Never in 35 yrs of hiring cars have I ever had to hoover the car myself to avoid a fee! There was some sand etc which I would consider reasonable usage, no paper, mess marks of any kind, ridiculous, shown small print on contract petty and totally uncalled for. I can understand if a car is returned in a state. Never ever use this company again "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by KARL - 27 July 2023
" Great car. Fast service. "
" Only issue is being charged for dropping off early outside of office hours. Why is there a charge for this when no staff are present and the key is dropped off into a secure dropbox. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NIGEL - 05 July 2023
" Poor "
" The receptionist was helpful but when we were supposed to pick up the car, there was no one there. So we had to go back to the receptionist. The people in front of us had already waited for over 30 mins "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAHAM - 10 June 2023
" Very good, never had a better experience. "
" Lutam was the best experience we've ever had hiring a car. The staff were pleasant, helpful and cheerful. The pre-collection check was very thorough and carried out in a specially constructed illuminated bay. Staff went through every detail of damage on the car before I accepted it. The drop off at the end of the rental period was also as good. Why can't every car hire collcetion point be as good? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SOPHIA - 06 June 2023
" We feel we have been badly let down and held to ransom as tourists from another country by a company knowing we have to catch a flight and unable to argue fully. It also felt that this lady was looking to get points, or extras on every car that comes her way. It would be interesting to know how many cars have issues upon returning necessitating an extra expense to be paid. "
" Picking up the vehicle at front desk I was advised to ensure it was returned with full tank and to provide receipt from petrol station this was all the information provided. Upon returning vehicle the car infront the lady inspecting the vehicle made a thorough inspection and discovered a scratch on back of vehicle - this is part of her role however it sent me a warning signal what was going to occur for us. Car was fully inspected and was OK we were then asked for petrol receipt - which we remembered we had to do - we filled the car up at two garages on way to make sure it would be full upon return - as it's very difficult to guage how much you need to put in to put it back to full. The second fill up on route topped it up to the full limit. We were advised by the lady at Lutam that the garage we used was not one that Lutam uses and is further away and we should have used a particular garage to fill up. We were then told that we would have to take the car back on the road to fill it up at this particular garage. We pointed out that you can see by turning on the ignition the tank is full - we were then advised that they would take the car and drive it to garage and fill it and charge us to take car and then fill it over 50 Euros - we were not happy with this lady then relented at taking vehicle out and said we had to pay fee of £21.50 for more fuel to be added. She then had the cheek to ask if we liked driving a French car. We were left with no choice or option but to pay this fee to avoid further charge. At no point were we told that the hire company do not recognise a full tank and that we must use a particular company to fill up at.The fee has come out of our account for £21.50 on 10th May 2023. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PENELOPE - 27 May 2023
" All good. Helpful staff & good price. "
" Very helpful. But the desk could of been easier to find as there was no sign for Lutam outside the hotel. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by DEBORAH - 24 May 2023
" We would recommend to a friend but would inform them of the missing route information ahead of time. It would be helpful to have more than only one person to deal with handovers, so not to have to wait so long to collect the car when there are others queuing for this. "
" I feel the instructions of how to transfer from Nice airport to the hostel for pick up should be much more detailed for clients. Exactly how to get there, via the free transfer bus, from exactly where and to where is needed. We had to rely on a 'walk' instruction which was not clear (and with hindsight would have been far to far to actually walk). In the event, not knowing where on earth to go, we got advice from a local taxi at the rank to get the tram, then struggled in the heat to walk with bags a significant way to the hotel. It took ages. Then we had to wait some significant time for the single desk person to be found at the hotel and be available for handing over the car. In total this was an immense amount of time. After dropping off the car we were informed of the simple short walk to the free transfer bus stop. How much easier it would have been to have arrived this way initially! The lady dealing with the car handover and drop off was lovely and helpful and this task was swift. The car was great. A super organised way of detailing all the existing marks and damage to the car was helpful, although one mark was missed to be recorded at handover, but luckily we had taken all of the same photos at the time and were able to confirm this was there at the time of the handover with not fuss. Now we really know how to get there, we would use the firm again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEAN MICHEL - 03 May 2023
" Overall good "
" Even with the transfer it was easy enough "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JULIAN - 20 March 2023
" other than the above the hire was fine "
" GPS voice function did not work. very annoying "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by BARNABY - 14 March 2023
" Can you contact Lutam and request they refund my Euro? I have asked for a refund, made the point that they didn't make this charge clear when I picked up the car. But they have stopped responding to my emails. Thanks. "
" They raised a charge of Euro 59 for dropping off after their office closed - 710pm when their office closed at 7pm. 1. They did not warn me there was this charge. 2. 7pm isn't very late 3. the hotel did nothing but drop the key in a box so what was the charge for? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NICE, FR - Reviewed by HELENA - 04 November 2022
" NA "
" It came across they were close to the airport and it wasn't "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by FILIPPO - 06 October 2022
" Everything was good apart from the money wich I am still waiting to get them back. Still waiting for my whole deposit (950€) after 4days of the check out. I am very disappointed, trying to call and nobody pick up the Phone. Absolutely not professional. Also would be nice if you could write on your website where exactly is the pick up Point, because otherwise not possible to find it! "
" Everything was good apart from the money wich I am still waiting to get them back. Still waiting for my whole deposit (950€) after 4days of the check out. I am very disappointed, trying to call and nobody pick up the Phone. Absolutely not professional. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 06 October 2022
" Have always had a satisfactory experience with Auto Europe "
" No problems with pick up or return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIFFANY - 07 September 2022
" Really bad experience. The people on the "emergency support" were all nice, but none of them spoke English. Funnily enough all the sales staff spoke English but none of the emergecy support staff. "
" Our car broke down on the second day and we had to get it towed. We spent half a day sorting a replacement vehicle. Then, when we got home, we got a call from Lutam asking where the car was (it was still in the garage)!?! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1