MEGADRIVE AUSTRIA Car Rental Reviews

SALZBURG, AT - Reviewed by KEVIN - 29 July 2025

" I needed to chang some details of booking after payment and they were brilliant "

" Long story but hire car broke down as I reversed out of bay at airport and locked our luggage in the boot...the guys sorted us out with a better car in about 30mins which was great ...new car was a 10/10 , I put 6 for first car as it was dirty and also broken but I suspect a mix up meant we had wrong car anyway. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by IAN - 15 July 2025

" Good value compared to other car hire companies operating from Salzburg Airport. Easy booking on website "

" The vehicle was in excellent condition, clean and convenient size for our needs. Easy to drive and overall perfect for our trip. The Mega Drive counter staff were polite and efficient. Some clearer instructions or map of the location of the entrance of the airport car park for returning the car would have been appreciated. I was somewhat annoyed to be charged an additional EUR 44.46 local charges by the counter staff, especially for "early pick-up". In estimating the pick up time I had allowed plenty of time for us to transit through Salzburg Airport so we would not be late for pick up. In the event our flight was on time and we had no delays at border control and were 40 mins early arriving at Mega-Drive for 15:30 pick up. I was unhappy at being charged early pick up fee of Euros 15 when the car was clearly ready for us to drive away. A further unexpected charge of Euros 16,67 was applied for us to cross (briefly) into Germany for our onward journey to our Austrian destination. These charges, together with expected airport fees of EUR 5,38, added 17% to the car hire cost, hence my grumble. Apart from this I would recommend MegaDrive to a friend, with a warning about likelihood of additional fees to be paid on top of agreed rental fee. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TIM - 13 July 2025

" As above "

" All went well according to plan, hiring a car at Salzburg Airport was a joy by comparison to other very busy airports "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 06 July 2025

" Easy booking with autoeurope as usual "

" Great car even came with sat nav "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHARLES LYNN - 24 June 2025

" The entire rental was perfect. Easy to follow directions, no hassles along the way and no surprise extras. Would recommend AutoEurope to anyone! "

" It was easy from start to finish. We got the car we asked for and it was perfect in every way. Thank you for making it so easy - good value for money! Easy process! No unexpected charges! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DOUGLAS - 06 June 2025

" Fast, efficient, pleasant, good vehicle "

" First time with Megadrive. Very efficient and pleasant staff. I will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 07 May 2025

" highly recommended "

" very smooth and efficient with key handover superfast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEPHEN - 06 May 2025

" Other than the above complaint , everything else was good. "

" The pricing and staff were very good. But the car itself wasn't. There was a very strong smell of smoke inside even though there was a non smoking sign on the dashboard. They did offer to change it , but unfortunately we didn't have time to wait. Even after a month of leaving windows and doors open when we could and spraying with fabreze the car was still smelly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by ALEC - 14 April 2025

" Perfect experience start to finish! Will most definitely book with Megadrive again - many thanks for the excellent service. "

" Everything worked out perfectly, staff were super friendly and efficient, we always book with megadrive and it's greta service and nice cars every time! Many thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ROBERT - 14 April 2025

" .Dont understand this section "

" Well done everyone. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by ROGER - 02 April 2025

" VW Golf estate unbelievably economical- 60 mpg with 4 up and luggage "

" all very easy and calm at the desk. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by KARIN - 01 April 2025

" Have used company previously Car had 111k km on clock and many dents and scratches upon pick up.and cost approx £50 a day! Car then broke down on the way back to airport. Had to make our own way to ensure we didn't miss our flight.. no compensation whatsoever offered!! Poor customer service!!! "

" Have used company previously Car had 111k km on clock and many dents and scratches upon pick up.and cost approx £50 a day! Car then broke down on the way back to airport. Had to make our own way to ensure we didn't miss our flight.. no compensation whatsoever offered!! Poor customer service!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

INNSBRUCK, AT - Reviewed by MARK - 31 March 2025

" Good experience but a little pricey this time "

" Efficient collection. Drop off ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by LYSAN - 26 March 2025

" Quick and efficient service. Seamless pick up and drop off as usual. Would use again. "

" As usual, efficient service and good quality vehicles with a much appreciated upgrade. Just one comment, normally with other hire companies we can drive via Germany to get to Zell am See with no extra charge but this time we were charged extra. Otherwise no issues whatsoever. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 11 March 2025

" Easy to find reasonably priced car, no problems. "

" Efficient and friendly staff, very quick pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by CEARTH BERNARD HUNT - 05 March 2025

" Overall it was good. Shame about the counter staff at INN. "

" Not enough staff on the counter. No staff on drop off. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by KIERAN - 05 March 2025

" Faultless in innsbruck airport, clear information and no hidden fees. Will use again and again if this service continues "

" Easy pick up, very clear on price of extras I requested at pick up. Very competitive price. Great and clear about cancellation policy. Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by GREG - 03 March 2025

" Ok but check back in was to many people not enough staff nobody to check car over or provide guidance if car was ok not deposit refund details yet ! "

" Pick was good apart from the car exit chip not working had go back to office get the clip reset, car was good "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NICOLAE - 03 March 2025

" Good vehicle "

" MegaDrive has been quick and easy. No time waste "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 11 February 2025

" See above "

" Quick efficient service at the desk from friendly staff Car was not the cleanest on the outside. Inside was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by KARENNA - 04 February 2025

" Booking the car was very easy and prices were great. "

" Everything with the car was just fine, but when we went to pick up the car there were no employees at the check in counter for 45 minutes, even though we were well within opening times. We called the number multiple times and the Megadrive help line couldn't get in touch with the employees either. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ANDREW - 20 January 2025

" The car was a VW golf (probably an upgrade). Excellent car, but I did have difficulty with the complexity of the displays. Everything was on a screen display and the access did not seem intuitive. I couldn't get the fuel gouge up at all, so I had to guess if I was running low. Some brief instructions in the car (perhaps a single sheet) would have been very helpful. "

" The efficiency of Megadrive at Innsbruck was excellent. Quick and efficient turnaround at the counter both ends of the hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by JOHN - 15 January 2025

" Efficient. Very smooth pick up and return. "

" Polite and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MICHAEL - 08 January 2025

" The car over all was good. "

" The car was slightly dirty on the out side ( the car washer had broken) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by JONATHAN - 07 January 2025

" Very good service as usual "

" The pickup arrangements were excellent - the member of staff was very efficient and helpful "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by IAN - 31 December 2024

" See above "

" Did you get my note about the drivers side lock? I believe VW a have changed their grease / lubricant used on the door locking mechanism to an environmentally friendly version . It freezes at -3 meaning the car cannot be locked until the engine has been run for 10/20 minutes to warm the inside of the car. This was not ideal up in Saalbach in the mountains where it was -7. It was very inconvenient having to do this every day . We actually wasted a few hours contacting you and your engineers trying to fix it which was time wasted on our holiday. As well as time each day heating the car and wasting fuel. I'd suggest that you do not send any more Golfs to the mountains in winter. The guy behind me handing his car back had the same problem but with his rear doors , again a Golf. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by ALEX - 26 October 2024

" Always happy to use Auto Europe. "

" All was fine, thank you. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IAN - 13 October 2024

" See above....opening hours too limited and therefore risky. "

" Only problem is office shuts at 1630 so impossible to use if a later flight or if flights are delayed. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by KEVIN - 04 October 2024

" We have been happy with Auto Europe in the past as we travel a lot and use rental cars all the time, but we would not recommend Megadrive at Salzburg Airport at all. "

" We returned the vehicle to the car rental company and it was checked and found to be all fine. Then 3 days later the company contacted us to say that there was damage to one of the tyres and they included a photo. We did not have any incident where this damage could have happened and we told them this in an email. But on checking our bank statement a couple of weeks later we discovered that the amount of GBP715 had been debited presumably for this damage. There had been no further contact about the damage since we emailed them so we were surprised to see that this amount had been taken from our depsosit. Now that we have returned home and have time to look into it we are trying to make a claim on our rental car excess insurance, but we are not happy with how this situation was handled. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JONATHAN - 30 September 2024

" Website is easy to use. "

" Car was not the estate I had booked. VW Golf had significant paintwork damage down one side. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

SALZBURG, AT - Reviewed by ANDREW - 19 September 2024

" Very easy to book and good prices. I only use Auto Europe as I've never been disappointed. "

" I have had many hire cars with Megadrive and alway found them to be very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PHILIP - 21 August 2024

" a "

" We have received no receipt, emaol or otherwise. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by FRANKLYN - 19 August 2024

" good value "

" helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARCUS - 18 August 2024

" The second time I've been with Auto Europe and then found better deals after. It's a pity because other times I've been very lucky. Never enjoy feeling overcharged though. "

" Always use Megadrive in Salzburg. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 05 August 2024

" Easy to collect and drop off car "

" Efficient service from reception staff, p.us a brand new vehicle, much better than I expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ROBERT - 05 August 2024

" All first class, great car and great service "

" All first class, great car and great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RAYMOND - 23 July 2024

" Great car at a good price. "

" Had a free upgrade. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ADRIAN - 16 July 2024

" I want to preferred not to had an automatic because I'm a manual driver but apart from that it was a very good car and we had a great holiday. "

" I would have liked to have not been charged 64 Euros extra for a scratch on the wing mirror which wasn't caused by us at all. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by TERENCE - 03 July 2024

" As above the condition of the car was the main issue. The car itself was a high mileage one but performance was fine. It's always a worry with car rentals over the condition of the vehicle on return but the dent and scratch were clearly visible at the start. It delayed us by an hour and soured the start of our holiday. "

" We noticed a big dent and scratch on the car which was not notified on the condition of vehicle form. We went back to reception to report this and asked for an inspection only to be told to photograph it. This is not easy in Salzburg rental car underground parking. Drop off staff were ok. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 2

SALZBURG, AT - Reviewed by PHILIP - 20 June 2024

" The vehicle was very clean and in excellent condition. The pick up and drop off was very efficient and we would strongly recommend Auto Europe "

" The vehicle exceeded expectations. It was almost new with very low mileage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by KARIN - 16 June 2024

" The original vehicle that I was given upon inspection had a cracked windscreen right the way across! I had to return to the company counter whereupon another vehicle was supplied. No apology made by the guy at the counter! I have used this company on numerous occasions and was disappointed at the service on this day! "

" The original vehicle that I was given upon inspection had a cracked windscreen right the way across! I had to return to the company counter whereupon another vehicle was supplied. No apology made by the guy at the counter! I have used this company on numerous occasions and was disappointed at the service on this day! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

SALZBURG, AT - Reviewed by NEIL - 21 April 2024

" There are 2 points relating to the information in the voucher: 1. It states that the rental does not include local tolls/stickers etc. In Austria a vignette is required so the implication is that this would have to be purchased. I phoned the helpline to enquire about this and spoke to a very assertive gentleman who insisted that I would have to pay the tolls locally - ie he simply reiterated what was stated on the voucher. When I collected the car I was informed that the vignette was included so in the end I was worried about nothing. 2. The voucher also states that an International Drivers Permit is required for non EU citizens, even though a google search stated that it was not required. I bought one just in case; however it was not needed so I wasted my money! Greater clarity/accuracy is required in your voucher and it would be helpful to employ customer service reps who are sympathetic to cutomers enquiries. Apart from these points the overall service was great. The counter staff was very efficient and gave me an upgraded car and the return was very straightforward. My deposit was cancelled within 48 hours. Very good value for money. "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by STEVE - 09 April 2024

" no problems, car was fine, service was good "

" no problems, car was fine, service was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NIGEL - 06 April 2024

" All good. I am very satisfied and will use auto Europe again. "

" The counter staff were second to none. Very efficient pick up I was surprised at how good they were. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by MALCOLM - 04 April 2024

" As above "

" Very efficient and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ELAINE - 03 April 2024

" Easy to pick up and drop off car. "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PATRICK - 02 April 2024

" All as expected "

" Well done will use again "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PHIL - 02 April 2024

" Very easy process "

" Very helpful and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 02 April 2024

" X "

" Booked manual, staff wanted us to have automatic "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by RICHARD - 27 March 2024

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 27 March 2024

" Great car, great value for money, ideal for our holiday "

" Got a free upgrade and the car was awesome thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MICHAEL - 26 March 2024

" The collection process was ok & the car was very clean. Had an issue with a warning light for the fuel filler cap which didn't seem to close properly. "

" Happy enough with everything. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 26 March 2024

" Good "

" Would be 10, but paying an extra 45 euros for arriving just after 4 pm was a bit annoying "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by STEPHEN - 22 March 2024

" As good as can be expected "

" verp pleasant experience.... Check in was easy, car was as expected and was in good condition. Drop off was simple. price was competitive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by STEPHEN - 21 March 2024

" Quick and easy - no hassle on hire or return. Nice people to deal that are helpful "

" Very helpful and good quality card "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 20 March 2024

" Overall very good - easy pick up, good power/economy and easy drop off "

" Really good - generally very happy with car (except CarPlay didn't work) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by JEREMY - 20 March 2024

" Always a great experience with staff & vehicles. Thanks! Danke! "

" Always a great experience with staff & vehicles. Thanks! Danke! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEFAN - 06 March 2024

" Unable to change or cancel the booking. No cars available for an extra day. "

" I needed to take the car a day in advance. No cars available and not possible to amend or cancel the booking. I ended up getting another car from SIXT. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by STEPHEN - 02 March 2024

" Easy pick up and drop off , fantastic car , better than I expected "

" Fantastic service and great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 10 February 2024

" Spot on - no issues at all "

" Very quick process and a very good vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARTYN - 08 February 2024

" was all fairly smooth. I would say that driving back in Salzburg airport to drop off the car is the most stressful part of the day. "

" pick up was smooth and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by KIRSTINE - 06 February 2024

" See above "

" Quick and efficient pick up, friendly staff, car great condition and we got a slightly higher spec car. Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHARLES - 30 January 2024

" Good value. "

" All went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by IVAN - 29 January 2024

" Highly recommend car rental. "

" Everything was smooth and fast when picking up the car. We got brand new car. Highly recommend service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PAUL - 25 January 2024

" nice people to deal with "

" all very smooth nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 24 January 2024

" See 3 "

" At pick up, the extent of damage to driver side was far greater than sketched by Megadrive. I did not have phone so photo was unavailable. I am expecting no come back on this. apart from that, my experience with AutoEurope over the years is very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by DAVID - 23 January 2024

" Quick and easy pick up and drop off "

" Easy to use website, best prices "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 23 January 2024

" Excellent car and service "

" Excellent car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHERYL - 22 January 2024

" As above "

" Counter staff so helpful as I amended car for second week "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by KENNETH NIGEL - 18 January 2024

" Always good and reliable "

" We hit a busy spell and there wa a bit of a wait to get served at the counter . She was very helpful once we got there! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TREVOR - 10 January 2024

" excellent service and cost "

" very good service and easy transition from plane to hire vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by LYNN - 27 December 2023

" I called auto Europe when I couldn't get through to mega drive. The lady I spoke to put me on hold and then the call was cut off. The second man I spoke to agreed that I had put the flight information on the booking details but there was nothing he could do until the following morning as megadrive was closed. We emailed autoeurope and received an aggressive response. "

" The counter was closed upon arrival although we had given details of flight arrival. The contact number on the phone at the counter was not answered nor was the number on the voucher. When we returned the following morning the receptionist said we should have called this number. I showed him on my phone that was the number I had called. His face fell. This was the same staff member I had seen in the car rental building outside the megadrive counter the previous evening at 4.20. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

INNSBRUCK, AT - Reviewed by JONATHAN - 24 December 2023

" Excellent value and service. "

" Excellent service, 100% happy with all aspects of rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by SIMON - 21 December 2023

" Use google or other search engines for booking car hire "

" Not enough staff to cope with customers upon pick up, probably due to comparative costs which were low, although expensive. All round very good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KEVIN - 21 December 2023

" All good "

" Very Helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by PETER - 19 December 2023

" All round great service "

" Upgraded to a VW Golf automatic diesel. The Salzburg airport office stayed open beyond 18.00 despite the Ryanair flight being 3 hours late "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JEREMY - 14 December 2023

" Easy to use, always the best rates. "

" Always good, polite & efficient. Great cars, always try to use them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOANNE - 13 December 2023

" Great service and competitive price. What's not to like! "

" Great service at pick up, lovely car and very happy with whole experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARTIN - 01 November 2023

" Will use again "

" Fast efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MOHAMMAD - 23 October 2023

" :) "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by KARIN - 08 October 2023

" As above. "

" Flight landed 1.5hrs late and no Mega Drive staff in sight! All other hire companies were still staffed. Phone number supplied by AutoEurope not obtainable! Called AutoEurope, unable to give another phone number! Then Spotted a note on counter which gave a number. Eventually spoke to a member of staff who arrived 50 minutes later. I plus 4 other customers left waiting! Not a great start to a holiday!!! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PETER - 04 October 2023

" Excellent website and clear options "

" Efficient and friendly service, thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 27 September 2023

" Would recommend and use again "

" Once we found the desk the whole process was quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DANIEL - 26 September 2023

" As above. Just read the trustpilot page, it tells you everything you need to know. "

" This company is a complete and utter SCAM. We rented a car in Salzburg from these clowns which was booked for a total of 6 days. Upon returning the car at 5pm there was no one from the company present to greet us at the rental drop off and we placed the keys into a box at the office. On arrival home this company emailed me claiming that there were "damages" to the car such as claiming damage to the tyres and the back of the car which did not exist. They sent 4 photos in total, 3 of which showed some scuff mark on a wheel trim and a random photo of the back of the car with absolutely no damage at all. They deducted €375 from the security deposit with zero information about the alleged damages even after i requested further information from them twice. I have rented cars around Europe dozens of times and I have never had an issue until dealing with these total set of cowboys. Legal action will be taken and contacting the credit card company to block charges for these non existent damages. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KEVIN - 27 August 2023

" smooth easy helpful "

" all positive other than front door at Salzburg airport was not open 6-45 or 7 am to drop keys saw cleaner use side door so managed to copy, just some information would have helped as needed to check in at 7 am "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NICHOLAS - 22 August 2023

" We had no issues at all. Had never used megadrive, but still certainly use them again. "

" Easy and efficient service at the desk. Good car and easy jet drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KLAGENFURT, AT - Reviewed by MARK - 20 August 2023

" As above "

" Car hire charges going through the roof. And I'm still trying to work out why? What used to be a €250 car hire 4 years ago is now €550-€600. Inflation is running at 9% now but was 3-4% just 18 months ago, so why have prices more than doubled?? Pick up was ok, 1 girl in the office, overworked and totally stressed out as she had 4 customers queuing. I've also never understood when you book a car online and you provide ALL the details they need why it's still such a slow and manual process to collect your car? Took 15 minutes to complete all the paper work, so we queue'd around 45 mins in the end. Car was ok, quite old with 45000 km on the clock. Also smelt strongly of smoke. We only drove 70 km in the whole week, but no other way to reach our resort. Drop off was a little better , took 10 mins. Overall ok, but wouldn't rush back to Auto Europe if I'm honest as the value for money it's just getting crazy. I think a reality check on price needs to happen otherwise customers might as well get a taxi. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by THOMAS - 15 August 2023

" No comment really was ok but experience with Mega drive pulls it down "

" Being charged out of hours when just 15mins after a delayed flight into Salzburg when I wasn't aware that later than 4pm would trigger this left a bad impression from the start. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by FRANZ - 09 August 2023

" If you would have looked into my booking more closely you will see I never picked up my car and to this date I am still waiting for my refund. Once I have got my refund then please come back to me. Thank you. "

" Still waiting for my refund. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

SALZBURG, AT - Reviewed by CHRISTOPHER - 08 August 2023

" Auto Europe is absolutely fine...I have no complaints other than maybe...if someone is going to hire you a car for two weeks it shouldn't be a hideously complicated one. "

" Things were fine really...it wasn't terrible, but nobody explained anything very much about the car (Hyundai i30). It was partially electric I think, and did some odd things. Lane keeping switched itself on every time you stopped the engine. The Hyundai automatic lane correction is an especially 'ugly sensation' with abrupt steering corrections. There appeared to be no way to permanently disable this. Also,...on the overrun the engine would shut down completely...and then start itself again. I pulled over first time this happened but figured out what was going on. I have to say that although the car was alright I wouldn't want it again...it felt disconnected from the road and, even after two weeks, I was still struggling with it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by MATTHEW - 30 June 2023

" From picking up the car and dropping it off, everything was as easy and hassle free as it could of been "

" Very Smooth experience with no hassle at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by LIAM - 27 June 2023

" Please read block 3. "

" The car had a damaged driver front wheel and scratch to the rear passenger corner - both items were not on the listing so I reported it - all OK. However, when the ignition was on, there was a warning triangle on the dash board and interrogation of the screen revealed a failed front sensor. I reported this with photographs and was told it would be ok. They did not have another car I could use. I was lucky to have a VW Golf as I only paid for a Fiat 500 (which I have at home). Disappointed, I took the car., there was no other option. For 4 days I had constant alarms telling me to drive in the centre of my lane, to take control of the steering wheel and sometimes a red block alarm telling me there was an obstacle in front of the car, despite the area being clear.. My driving experience was ruined by the annoying constant alarming. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by JAMES - 16 June 2023

" Couldn't fault the car hire process. All very efficient thanks. "

" The rental process itself was very efficient as usual but the car itself was one of the worst I've had from them. It was very underpowered and annoyingly kept instructing me to change up when the car was already labouring up hills. Also the tyre pressure warning system was faulty telling me to check tyre pressures every time I started the engine and wouldn't reset. Anyway the car was clean and economical "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by MARK - 18 April 2023

" No problems "

" Friendly and efficient, no problems. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by JOHN - 10 April 2023

" Firstly you didnt give me the type of car (hatch back) on the advert even though i said i had skies and needed a hatchback. You made me pay c.130€ (I had no choice) and then the car i got had 2 major problems/ warning signs 1) it said tyre pressure low and 2) service required!! I sepnt 3hours on the phone calling Auto Europe and Mega drive (you can see on my account I spoke to Rita for nearly 1h on Tuesday 14th to complain but she wasn't helpful and said I had to take the car to garage etc) I spent 5 hours in total of my holiday sorting the car and this problem out - you ruined my holiday and then to top if off on the 22 Feb I received another credit card bill for £177.24 - this is adding insult to injury if you agree? I would like a refund for the 130€ as I don't think I should pay it when I didn't get the car you showed me on your website when I rented it and b) I want compensation for all the problems I had with the car and time spent ruining my holiday. "

" Firstly you didnt give me the type of car (hatch back) on the advert even though i said i had skies and needed a hatchback. You made me pay c.130€ (I had no choice) and then the car i got had 2 major problems/ warning signs 1) it said tyre pressure low and 2) service required!! I sepnt 3hours on the phone calling Auto Europe and Mega drive (you can see on my account I spoke to Rita for nearly 1h on Tuesday 14th to complain but she wasn't helpful and said I had to take the car to garage etc) I spent 5 hours in total of my holiday sorting the car and this problem out - you ruined my holiday and then to top if off on the 22 Feb I received another credit card bill for £177.24 - this is adding insult to injury if you agree? I would like a refund for the 130€ as I don't think I should pay it when I didn't get the car you showed me on your website when I rented it and b) I want compensation for all the problems I had with the car and time spent ruining my holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by SIMEON - 02 April 2023

" Basically everything as above. "

" Everything was great. Excellent customer service, very helpful with the amendments i required when changing booking from feb to march due to family bereavement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 01 April 2023

" Great car , good value and good service "

" Great car and service . Will be back "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEWART - 28 March 2023

" Super Deal and great value "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by NICK - 23 March 2023

" Good, easy "

" Car was good, counter staff helpful, if a bit understaffed. No email receipt, if that is an issue. A few unexpected additional charges, but small. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by DOUGLAS - 22 March 2023

" Extremely happy with all aspects of our booking, collection and return of a great vehicle. Thank you. "

" Very quick, straightforward at collection and return. Thank you for the great service, will definitely use Mega Drive again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JONATHAN - 21 March 2023

" Multiple service providers are available at Salzburg Airport. In future I will consider using another car-hire provider rather than default to Auto Europe. "

" Due to delayed arrival of my inbound BA flight I arrived at the collection desk in Salzburg Airport at 16:10 and was charged EUR50 as a late collection fee (i.e. 10 minutes late). The car provided was clean and comfortable, but had several pre-existing scratches on the paintwork - The customer copy of the car-hire paperwork was unclear on location of existing scratches. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by COLIN - 20 March 2023

" Excellent upgrade as well. "

" Great customer service and relatively easy collection process at the airport. Easy location to find when returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by KARIN - 19 March 2023

" Use this company regularly and have never had any problems. Efficient service always provided. "

" Very very Friendly and efficient service provided by the guy at pickup and drop the off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by ZORAN - 15 March 2023

" All fine "

" All was very simple and service was very good. Car was excelente. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by EVELYNE - 09 March 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by LAURA - 07 March 2023

" Very satisfied. "

" I was very impressed with the overall service & efficiency of staff. The car was good apart from some slight damage at the rear which was pointed out to us. Very good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by JUSTIN - 07 March 2023

" Generally great service "

" Ridiculous €45 charge for post 1830 pickup "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by ERIK@IMAGO.CO.UK - 05 March 2023

" No further comment at this time "

" I have used Megadrive through you many times and I have no complaint about their service or their cars. They often seem to give me a free upgrade which I appreciate a great deal. However, one thing I am very unhappy about -- their pricing policy. This fluctuates dramatically and indeed has got even worse since the pandemic. Megadrive used to consistently offer the most competitive prices in Salzburg through you. Now, however, the prices can be the highest or the lowest on the market and anywhere in between. Furthermore for the same hire period the price offered by you often changes from week to week, for no apparent reason. So it means once i have fixed on the period I want a car, I need to check back regularly to find when it is most economic to book. It doesn't consistently go up or go down the closer one gets to the booking date. It seems completely random. This is really frustrating. I obviously don't want to pay Megadrive say £400, when a competitor might be £300 and when in the following week the Megadrive price might be down to say £200. I know I can book and then cancel and then rebook, but what a waste of time and cost, both for you and for me! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by HUW - 01 March 2023

" Felt secure having the additional protection "

" Car was damaged and covered in multiple dents & scratches. Desk was closed on a Sunday and they charged me £20!!! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by PAUL - 28 February 2023

" This is second time I have used Megadrive in Austriam, and am very happy with their service "

" No issues, staff very helpful on collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by EDMUND - 23 February 2023

" good, often gives best price. "

" Really good service. Quick check in and drop off. We also were given an upgrade to an excellent car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KULWANT - 22 February 2023

" Great to get an upgrade "

" Car was dirty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

INNSBRUCK, AT - Reviewed by KARIN - 12 February 2023

" Good service as always in Innsbruck. "

" The only negative thing was that the vehicle smelled of cigarettes! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PAUL - 05 February 2023

" See above. Always recommended! "

" Very efficient, no mess and no bother. Perfect thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GABRIELLE - 02 February 2023

" Efficient and good value "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by EDWIN GEORGE - 31 January 2023

" Disappointed with the choice of car and the frozen windscreen washers. "

" The car was an automatic which was not good in snow conditions as there was no ability to change gear when the car was slipping. The washers were frozen from the moment I picked up the car so I could not wash the front or rear windscreen. Not ideal on wet roads "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

INNSBRUCK, AT - Reviewed by ANDREW - 31 January 2023

" Overall very positive "

" Mostly a great experience. Only dissatisfaction was the car was dirty inside and out on pick up. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by DEREK - 31 January 2023

" Excellent service "

" Always good value and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ANDREW - 18 January 2023

" perfect "

" Very good "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by JOHN - 15 January 2023

" Very good "

" Happy people at reception "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by BENEDICT - 12 January 2023

" Cost seems competitive until you realise you get charged extra later locally making the overall cost wildly excessive, would have been cheaper to book directly with mid range company "

" Everything went fine until I was charged an extra £130 for no particular reason that was not clear or explained. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by KRISTOF - 06 January 2023

" Overall great service "

" Car had 8 different light scratches, dents, all light in nature. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by MALCOLM - 05 January 2023

" All good "

" Mega drive receptionist was very welcoming and explained everything was very happy will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by IVAN - 30 December 2022

" Everything worked fine and smooth, from booking to checkout and return. Still waiting for the release of the Credit Card charge, but that is expected. "

" Smooth and I received very nice premium Audi A3 way above the class I booked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by HANNAH - 27 December 2022

" Great service. "

" thank you for a great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ANTONY - 21 December 2022

" Extremely happy with car & service. "

" Used them many times from Innsbruck - very happy with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KAREN - 12 December 2022

" Auto Europe said they would notify mega drive of our delay as they couldn't get through on phone either, but mega drive weren't aware. Wasn't an issue though when picking up the car, smooth process. "

" Couldn't get hold of them on provided phone number for train delay. Supposed to have snow tires but sticker on car said summer tires fitted. Back seat had dirty marks on seat and carpet - not properly cleaned between rentals. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by MELITTA - 14 November 2022

" All very well "

" Great service both at the counter and when returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by THOMAS - 19 October 2022

" Pretty good overall. Like the way you list options for the various categories before booking. "

" Overall not bad but as with all car hire, always something. A few small, pre-existing damage issues which weren't listed on contract.... such as stone chip on bonnet, small scratch etc. Which means you have to go back and report them for fear of being charged later. Registered, when booking with you, for travel to Germany at €20 cost but despite pointing this out at collection still got charged the higher, turn-up rate . Then was told there might not be something on duty to check car back in, as was a Saturday, despite this being the reason why we had changed our original booking to them for this to be done, as we are fearful of being charged for damage we haven't done. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by DEREK - 15 October 2022

" Very efficient at counter and when booking the car hire. Free upgrade provide, very clean car. "

" Very efficient at counter and when booking the car hire. Free upgrade provide, very clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by KARIN - 14 October 2022

" I generally rent from Megadrive, Innsbruck on a regular basis. Pleasant helpful staff and good value for money deals. "

" The vehicle smelt of smoke despite being cleaned! As a non smoker this was extremely unpleasant!! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by JAMES - 01 October 2022

" Pricing very competitive . Booking process very straightforward. I've used Autoeurope several times before and will use them again "

" Excellent service. Car was upgraded to a great vehicle. Everything was very efficiently handled on collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 29 September 2022

" Charming staff at Salzberg "

" Professional, friendly and fair value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JASON - 03 September 2022

" Really good experience and great customer service "

" Really good experience and great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 22 August 2022

" I'm afraid my experience was poor. I am actually really disappointed that I didn't get to see all the sights in what I see from photos that Austria is beautiful. I'm sure that is not how you want your customers to feel. I have learned from this experience and perhaps you guys can too. Thanks for reading. "

" We travelled from Ireland to Vienna to enjoy the culture. We travelled to Salzburg to enjoy that wonderful city. We went to collect a car from Mega drive to enjoy rural Austria, as it was my first time in Austria. Let's just say it didn't work out. We paid for a car we didn't get . I had my documents ( driving licence and passport)but my passenger (adult son)had the credit card. I need to read the small print very carefully from now on. We were not treated very well by the member of staff either as she became agitated when she saw our obvious disappointment. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DEAN - 25 July 2022

" ok "

" ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by EVELYN - 24 April 2022

" Great overall! "

" The counter staff was friendly and very helpful, great Team in Salzburg "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ERIK - 29 March 2022

" Auto Europe good to deal with though a bit pricey. "

" Overall the car hire went smoothly and the staff were very helpful and supportive. The one thing that marred the experience is that I picked up a minor speeding ticket which was my own fault. It cost me Euro 40. However, Megadrive have chosen to charge me an additional Euro 30 as per their terms and conditions, as an administrative charge simply for passing my details to the Austrian authorities to enable the latter to issue me with the speeding fine. Whilst I can't complain if that is in their terms, it seems to me to be totally disproportionate to charge me a handling charge of €30 on a fine of only €40! It seems unreasonable and not very fair. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by BARRY - 20 February 2022

" bad experience with car and charged extra money for a car that would not fill with fuel as filler door opener was not working "

" nice car dosnt work properly "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRISTIAN - 29 September 2020

" It was a good price "

" Car was good but the day after the oil lamp kept flashing. I checked the oil and it was half full. Called both emergency number and office number about 15 times but I either got kicked out of the line or it said welcome to the 24 hour emergency service but then said I called outside the office hour which was a Saturday 19th Sep at 11:30 am and 15:10. What would I have done if I were on the motorway in a real emergency!!!??? On Monday I spoke to the office and I was told to put some oil in myself and was promised I'll get a refund. I have not heard from them yet at all. I left the invoice and half full oil bottle at the desk in Salzburg. I want the money refunded. I do not understand why I got a car that either didn't have enough oil or the electronics were faulty. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 2

VIENNA, AT - Reviewed by MARTIN - 09 September 2019

" AS ABOVE "

" My experience with Megadrive was very good .I will use this company again on my future travels . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANTHONY - 21 July 2019

" Very good experience dealing with Mega Drive "

" Excellent company, helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JACQUELINE - 09 July 2019

" Awful. I couldn't travel as I hospital and they wouldn't let the other passenger take the car without ringing auto Europe. She did this and 2 hrs later they still refused her the car which was fully paid for!!! Totally Messed you the holiday "

" Awful. I couldn't travel as I hospital and they wouldn't let the other passenger take the car without ringing auto Europe. She did this and 2 hrs later they still refused her the car which was fully paid for!!! Totally Messed you the holiday "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

INNSBRUCK, AT - Reviewed by MARK - 05 July 2019

" Auto Europe always have the most competitive prices and choices and this time was no exception. Cheaper than hiring direct. Offer fully protected insurance cheaper than hire company. Luckily never had to use it so can't comment further. Fully recommend. "

" Great price for car hire. Car was upgraded to a larger car at no cost to me. Car had only 2000 on clock. Was a Mondeo ST Line so had Sat Nav and lots of technology. Easy collection and drop of, no hassle. Friendly staff who spoke good English. Would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RUBY - 15 June 2019

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAZ, AT - Reviewed by FRANCK - 12 June 2019

" none "

" all fine except that 3 days now after droppong the car , still did not get my deposit refund . normally rent megadrive at vienna airport with no problem "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by THOMAS - 22 May 2019

" No problems. "

" Went well. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by IAN - 28 April 2019

" Pretty good all round and would happily recommend to anyone "

" Really good service from megadrive, very quick collection and no hard sell on any extras. They even swapped our car to allow one of our party better access. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CSABA - 29 March 2019

" We had almost 3 hours flight delay and staff was waiting for us until we landed, although it was after opening hours. So we were very grateful for that. Just short feedback after we returned the car, staff was trying to persuade us that we made scratches on the car, although we didn't have any luggages nothing and btw when you have new scratches they are sharp, luckily we paid for excess damage in advance so I didn't affect us. "

" We had almost 3 hours flight delay and staff was waiting for us until we landed, although it was after opening hours. So we were very grateful for that. Just short feedback after we returned the car, staff was trying to persuade us that we made scratches on the car, although we didn't have any luggages nothing and btw when you have new scratches they are sharp, luckily we paid for excess damage in advance so I didn't affect us "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by ANDREW - 27 March 2019

" Do not use This company they will take excess from you without giving you the opportunity to talk to them the damage caused was minimal in relation to the excess they are just profiting from the excess charge "

" They have charged me an admin fee for 49 Euro when they sent the claim to wrong email address, the car was not clean when we picked it up and a light marks on the car which could have been buffed out was charged the full excess of 800 Euro when the damage was only 100 Euro I have used this company for ten years but never again "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

INNSBRUCK, AT - Reviewed by EDWARD - 21 March 2019

" Excellent overall, but car not particularly "tidy" on checkout with inside of windows/windscreen dirty. Initial call to AE about an issue could not be answered and transfer of call to Innsbruck did not work. "

" Very friendly check out staff, but mistakes discovered after careful reading of documents. Very friendly check in by Victoria, mistakes corrected, and charges reversed. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by KEVIN - 20 March 2019

" Mega Drive was swamped with customers and the queue was very slow to be dealt with. Europe Car who we have used in the past appear more efficient. "

" The vehicle could have been cleaner inside and out. I had to clean the areas to reveal the marks on the bodywork. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by JULIAN - 13 March 2019

" .. "

" Only disapointment was the surcharge for taking the car to Italy. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by MICHAEL - 08 March 2019

" Very efficient "

" Very efficient "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by GRAHAM - 06 March 2019

" All good. "

" All went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STUART - 05 March 2019

" Nothing to comment "

" Collection was slow on Saturday evening with lengthy delay. Staff were friendly and busy trying to keep things moving. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by ROBERT - 05 March 2019

" No problems encountered at all. "

" Helpful friendly staff. Really nice car in good clean condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PHILIP - 01 March 2019

" Easy. As ususal. "

" Great staff - second time i have used them "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MEGAN - 21 February 2019

" The worst encounter with a company Ive ever had to endure "

" It was the worst experience ever, i will never use this site or megadrive again. Customer service was appalling and the package was miss leading and I have to spend an additional £900 on the day of collection. They still are yet to release an additional deposit of £526 on top of everything else. We got a SMALLER car than we had booked and we ended up paying more. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

INNSBRUCK, AT - Reviewed by CRAIG - 06 February 2019

" a "

" a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ZOE - 06 February 2019

" As above. Friendly. Personal. "

" As I rent from you regularly your staff at the Airport in Salzburg are really good and personal remembering my face if not my name. Makes for a far friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MICHAEL - 05 February 2019

" . "

" Not screen washer fluid , car appear to not have been checked "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by NEIL - 05 February 2019

" This is an issue for Mefadrive nit Auto Europe who I will continue to use. "

" Our plane arrived early and I was therefore about one hour earlier than planned picking up the car. I was told because if this there would be a 10 euro charge for early pick up. In 49 years of car hire I have never experienced this sort of charge. When I queried it I was told to read the terms and conditions. I will not use Megadrive again because if this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by STUART - 01 February 2019

" I've used autoeurope for many years without a problem. The site is easy to use and without hidden catches! I regularly recommend them to friends , who equally have found a good result. "

" This is a budget company and linked with Global and Buchbinder. I have used them for many years , just be aware of small print and everything will be fine. Take out the full excess package with autoeurope, it's expensive at the desk and they try all shapes to sell you theirs! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NIGEL - 29 January 2019

" Easy and quick process to collect vehicle, likewise drop off was very easy and swift met by representative of mega drive who checked vehicle and signed paperwork on the spot so no issues with wondering weather you might receive some damage report after you have left the car hire premises "

" All staff that I encountered were professional and friendly and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEPHEN - 24 January 2019

" NOT A GREAT EXPERIENCE AND WILL THINK TWICE BEFORE USING A THIRD PARTY SUCH AS AUTO EUROPE TO HIRE A VEHICLE IN THE FUTURE.... MAYBE DEALING DIRECT WITH A HIRE COMPANY WOULD BE BETTER !! "

" The whole experience of hiring from Auto Europe as a booking agent and Mega drive as the hire company was a total nightmare and is an option i would not consider again unless my request for a refund is granted !! The outcome of my request for a refund will also affect the review i leave on social media about my experience !! I am aware all contracts have T's & C's but it seemed that between Megadrive and Auto Europe there is not really much common sense used when it comes to trying to rectify a problem between yourselves and make the hire experience as smooth as possible... But you really make things as difficult as possible by passing the buck to each other and not being pro active to satisfy the customer. Up on collection I presented my credit card to the counter staff for the excess payment. Unfortunately i could not provide the pin number and was told i could not hire the car unless i could provide another credit card in my name. I could only provide a debit card or a card in my wife's name. I offered to pay the excess by phone as you do not need a pin number.. This was not an option the counter staff would allow although he said if i had booked directly with Megadrive he would be happy to take a payment over the phone I offered to pay by a manual transaction.... This was not an option although the counter staff did say they have the swipe cards and paper work but do not use them. I am quite sure that if the card reader was not working on the day for one reason or another, that a manual transaction with the paper swipe card machine would be used so i can not understand why this could not have been used. I then phoned Auto Europe and explained the situation... Could i pay yourselves the excess over the phone.... This was not an option either. The only option i was given was to re book the car in my wife's name and take a gamble that Megadrive would reimburse my original payment as we are still hiring the same car and then that yourselves will reimburse me as we were still hiring the same car. We decided to take this gamble as we would more than likely have no chance of a reimbursement had we just hired from another company instead So we now paid Auto Europe for another hire car in my wife's name (Voucher No 4699780) unfortunately the lady who took the booking sent the wrong name to megadrive. (Helen instead of Karen) and again the counter staff refused us the car and said no details could be changed his end. So we now have paid for two cars and still have not got one. Again we explained to Auto Europe and it was agreed that you could change the name but would have to send new paperwork to Megadrive for them to allow us to hire this car. In all we were at the counter for nearly three hours of what was only a weekend stay in Austria and it did put a big downer on the trip. The bottom line of this is (stated by the counter staff)..... Had we booked direct with Megadrive, they could change what ever needed changing instantly whether it was the name, card details or basically any other issue, but because we had booked through Auto Europe nothing can be changed. To sum up...... The booking/hand over of the vehicle was an absolute shambles and could of been sorted very easily. There must be so many different circumstances that could cause an issue and just a bit of common sense and communication could sort things out very easily. While we were trying to sort out our problem, two other couples were having similar problems regarding paperwork so it seems this kind of thing is quite common Apart from the counter experience i would like to say that the booking process on line through Auto Europe was very good. The counter staff were very pleasant although not very helpful with the situation. The vehicle we hired was very clean and comfortable and there were no problems when returning the car Obviously when i come to make a review whether through your feedback page / Megadrive's feedback page or social media i will take into account whether i receive a reimbursement for the original hire. The counter staff reminded me that had i booked direct with Megadrive and not Auto Europe we would have not had an issue as they can simply change what ever they like and we would have been on our way in five minutes instead of three hours and having to have paid for two cars ! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TAMAR - 21 January 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by FLORENTIN - 17 January 2019

" Dessapointed, even after I have called on my Daughter birthday on the 08.01.19 to ask the staff in Megadrive how they can resolve the issue I have asked to pay more money for an upgrade... the weather was unprecedented for Austria, it did not seem to bother the staff... "

" I was not impressed about the fact that despite the fact that I have booked the car well in advance I ended up with a lower grade car I was expecting an Opel Astra Estate and received a low power Dacia... When asked the counter staff about the car that they wanted to give me, even after I have explained that we are going to need a powerful car as the chalet in Wagrain was high and due to the weather conditions was quite a challenge, also with two children one being 1 year old, I have received a dry answer the lady did not even try to help me she even said that it does not matter when the booking was made??? I will get the car they have got available... Correct me if I am wrong there is no comparison between the Dacia and the Opel... "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

INNSBRUCK, AT - Reviewed by SEAN - 16 January 2019

" Very quick service "

" Very quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KLAGENFURT, AT - Reviewed by MATTHEW - 16 January 2019

" Very good overall experience "

" Shame there was no one there to drop the keys off too. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PETER - 13 January 2019

" Very good as to be expected "

" Quick and efficient, upgraded ant very reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by DAVID - 07 January 2019

" A good experience "

" It has been some years since I have used Innsbruck airport and hire car services. The airport car parking collection and drop off arrangements are now first class and made the whole experience much better than Salzburg. The counter staff were quick and efficient; the car was exactly as ordered and new with only 6000 kilometers of use. I received the handback paperwork by email within 15 minutes of dropping off the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STUART - 07 January 2019

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ANDRE - 31 December 2018

" Usually use Europcar, due to regular visits but Auto Europe had a good rate and I thought I would try it. Very pleased with all aspects. "

" This was a very efficient pick up and drop off. No feeling of someone trying to take advantage of the slightest mark on the vehicle (which I have experienced lately with another company) Innsbruck is a great airport for car hire. Very close to the terminal. Auto Europe handled the booking efficiently and Megadrive staff were very pleasant too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARK - 20 November 2018

" As per above. "

" The overall experience was good, no major complaints. I did leave my prescription sunglasses in the car but when I called I didn't get the feeling they were that bothered or indeed willing to check. That let things down. They are no use to anyone but me and I am sure they are there but as I said I doubt anyone actually checked and I certainly haven't heard back to confirm that anybody checked. Even if they weren't found I feel a bit of customer service would have gone a long way. This is the only reason I marked you down, but a very valid one. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SILKE - 14 November 2018

" I have been a long-time customer of Auto Europe and I have always had good experiences. This time however I am not at all happy with the experience. "

" I hired the car in Vienna airport and when I picked it up it was too dark in the parking garage to assess any damages to the car. When I returned the car suddenly they told me about a scratch on the hood and made me pay 286 Euro for a damage that I knew nothing about. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

INNSBRUCK, AT - Reviewed by JONATHAN - 12 November 2018

" EXCELLENT - BEST CAR RENTAL EVER "

" excellent CAR AND EFFCIENCIES, I AM LOOKIN G TO RENT OUT OF BOLOGNA IN FEBRUARY SO WILL BE LOOKING FOR THE SAME "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GERHARD - 06 November 2018

" I like Auto Europe, because it gives you the option for good deals and you can cancel without charge. "

" Initially I got a car with defect fuel control. This was exchanged one day into the contract. For the fuel used in the faulty car I was charged a relatively high price AND the airport charge, which I do not quite understand why. I tried to explain this to staff via email but did not get a satifying reply. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

SALZBURG, AT - Reviewed by MARK - 29 October 2018

" Your customer service staff were not interested or helpful - just kept quoting from a script 'the standard terms'. Not impressed at ALL "

" Had to wait to pick up car and nobody available upon return to check vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ANDREW - 29 October 2018

" I read the 'small print' in detail but there was no mention of the above. "

" I don't understand how a customer would have to pay for a breakdown and breakdown cover isn't available separately. Cover is only included in full insurance which gives no choice but to take it. Hidden charges, no more no less. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ANTHONY - 09 October 2018

" Excellent service, cars located a minute walk from the terminal. Very friendly staff able to speak in English. Amazing value for money. 10/10 "

" Very very good. Member of staff at Innsbruck very helpful, friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by THOMAS - 08 October 2018

" No complaints really. "

" Better experience than previously with them. Much improved drop off procedure . Newer car than normal but still had to report back unrecorded damage(damaged wheel trims×2) which takes time and shouldn't be necessary. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by CHRISTOPHER - 04 October 2018

" Competitive quotes, simple website and detailed instructions. Will use Auto Europe again. Thanks. "

" Prompt, efficient and thorough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by CHRIS - 27 September 2018

" Generally good, car in good order "

" Managed to misplace ticket in car park - steps retraced and absolutely no sign of it. Got charged €10 by your team for another ticket - not happy "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ERNST - 22 September 2018

" You must vet your partners first "

" We arrived 11.33 pm as our plane was 10 minutes late. I called the Megadrive nr 4-5 times from 11.15 without anyone picking up. The desks were all usy and our man immexiatdly told us as we are 3 minutes latd tgey will charge us a find if € 52.33 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

SALZBURG, AT - Reviewed by RICHARD - 09 September 2018

" I understand it is an EU requirement that cars are insured for all EU countries. This is the case with my insurer. However I was charged extra for driving into Germany (4km away) and then Italy. Does this EU legislation not apply also to car hire companies? "

" All damage on the car had not been recorded on my hire document. I had them recheck and record the total damage. Never will car hire agents check my vehicle on return and complete the contract in my presence. There are numerous reports of false claims of damage subsequent to the return of the hire cars. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by LINDA - 08 September 2018

" Just about to book again for Christmas "

" I have booked with mega drive many times and have found the staff very friendly, cars good, service good and efficient. I have on the odd occasions (because I thought a better deal) booked with other hire companies at Salzburg Airport and one in particular staff of hire company were actually rude and accused me of smoking in the car I don't smoke!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PHILIPPA - 25 August 2018

" xxx "

" Finally a car with an engine that fits its size. How come? I've been renting for 2 decades and have never had a decent engine. I assume it was unintentional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAZ, AT - Reviewed by PAUL - 24 August 2018

" Very good service "

" Very good service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by MICHAEL - 23 August 2018

" Relatively easy, though they could d9 nothing for me when I wanted to move 5he t8mes forward. "

" Wanted car a couple of hours early (with earlier hand back). No problems, and sat nav thrown in free. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ANDREW - 22 August 2018

" Good price "

" Convenient location. Good car. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MAIKE - 16 August 2018

" Didn't realise zero excess is not really zero excess but compensation scheme. In case of accident wouldn't feel comfortable to front full excess and hope for reimbursement. Would prefer to go directly to car rental company. "

" Slow dealing with customers. When finally finished paperwork the car was not ready - in fact there were no cars available at all. However they told us car would be ready in 5 minutes but it turned out there was no car and we had to wait for almost an hour. On top of that very rude customer service, blaming customers and telling us we could be thankful to get a car at all. Drop off was quick and smooth though. Will not use Megadrive again and wouldn't recommend. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by IAN - 03 August 2018

" As above "

" Very efficient polite and professional staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JAYNE - 01 August 2018

" I never recommend anyone to anyone! "

" The booking said noon eventhough I'd chenged this on booking. We queued for 20 minutes but as it was only 11.15 we were not allowed to complete the booking and bad to come back at noon and queue again! "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by ALASDAIR - 27 July 2018

" Very smooth hire "

" Very easy hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by MAKOTO - 21 June 2018

" dissapointed "

" We were given small Fiat Panda that had promotional company painting all over - it appeared that we were give Sales Representative car of an employee, not actual customers rent-a-car. Awfull!!! So we were used as cheap advertising?? We should be given money back. Also car was had unpleasant smell inside, like after parfumed heavy smoker. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 2

VIENNA, AT - Reviewed by TIMOTHY RICHARD - 17 May 2018

" We had a very simple journey of a couple of hours down the motorway for a business meeting, stayed overnight in a hotel - whose car park had no kerbs - and directly back to the airport. Everything was going swimmingly until they pointed out some minor scratch on a wheel hub which myself and my witness were adamant we had not caused..... it's a scam and there should be a law against this....... "

" We had a very simple journey of a couple of hours down the motorway for a business meeting, stayed overnight in a hotel - whose car park had no kerbs - and directly back to the airport. Everything was going swimmingly until they pointed out some minor scratch on a wheel hub which myself and my witness were adamant we had not caused..... it's a scam and we got the impression they do this on a regular basis. There should be a law against this.............. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOHN - 12 May 2018

" The whole procedure from booking, to picking up the car and dropping it off was very efficient. "

" The whole procedure from booking, to picking up the car and dropping it off was very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NIGEL - 08 May 2018

" Since being back at the end of March we have had numerous telephone and email exchanges but Auto Europe have basically washed their hands of the issue saying we signed the documentation so accepted the extra charges. What else were we to do????? Auto Europe will not however do anything to refund the additional charges we have now incurred. Auto Europe's Customer Service is non existent. They do not do what they say they will do. They take your money and that's it. We would never recommend them to anyone and will certainly never use them again. All we wanted was what we had booked and paid for, nothing more. When you ask for a manager to deal with the complaint they ignore you. AN ABSOLUTELY RUBBISH COMPANY TO DEAL WITH - AVOID LIKE THE PLAGUE!!!!! "

" At the pick up point in Austria - MegaDrive (company partner) offered us a smaller car than we had booked which was not suitable. We were then offered a larger vehicle at a cost which should have been FREE OF CHARGE we later discovered. Our issue at the pick up point was that they were offering us a Renault Clio when we had booked an Opel Astra Estate (or similar) because we had 5 adults and 3 suitcases When we ordered our vehicle we went for one suitable for 5 people with 2 cases and 2 bags as there were 5 adults with 3 average suitcases. The Clio we were offered was listed as suitable for 4 people, 1 case and 1 bag. Clearly we were not going to fit in a Renault Clio so we had to take what they said they had available as we needed a vehicle to get to our final destination. We were advised at the pick up point that if we had an issue with the booking to refer back to Auto Europe on our return. When we did raise an issue Mega Drive tried to say we had requested a bigger vehicle and an automatic - thus the charges - but that was a complete lie. Will never use this Company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by ANTHONY - 05 May 2018

" Please see 3. "

" Salzburg airport was not busy on pickup so there was no queue and no hassle. The mega drive desk is a very close to the arrivals hall. Matt dealt with us at the front desk. He was very personable and very helpful, The vehicle had been properly washed and valeted but had a yellow pollen film all over it. This was the same over every vehicle in the parking area for hire cars. The return procedure was straightforward, too. I would definitely use Megadrive again. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by KATHERINE - 02 July 2015

" Excellent service. Staff pleasant and helpful. Very pleased with the vehicle that we were provided with. "

SALZBURG, AT - Reviewed by JONATHAN - 01 July 2015

SALZBURG, AT - Reviewed by KEVIN - 20 June 2015

VIENNA, AT - Reviewed by HENRIK - 16 June 2015

VIENNA, AT - Reviewed by RAY - 14 June 2015

SALZBURG, AT - Reviewed by JEREMIAH DECLAN - 11 June 2015

" Quite surprised that there was nobody around to inspect the car on our return. The keys were accepted at the office and whilst the car was returned in pristine condition - HAD there been a problem subsequently - whose word would have been accepted? I prefer to have a hire car inspected on my return - in my presence - so that there is no misunderstanding at a later date. "

" See remarks above about return of car - without an inspection of the vehicle - in my presence "

SALZBURG, AT - Reviewed by BRYAN - 07 June 2015

" On arrival at the reception desk, it took 30 minutes check in. The was only person on reception and only one customer before us ! On returning, my request to have the vehicle inspected to check that I had caused no damage, was dismissed, I was told that the 1000 euro charge would not be refunded until the inspection had been carried out at the discretion of the hire company. I was not impressed ! "

" Comments as above "

VIENNA, AT - Reviewed by PATRICK - 03 June 2015

SALZBURG, AT - Reviewed by DANIEL - 02 June 2015

SALZBURG, AT - Reviewed by MICHAEL - 02 June 2015

VIENNA, AT - Reviewed by JULIAN - 01 June 2015

" still getting rough treatment on return, like theres bound to be some damage and you have done it.... "

" still getting rough treatment on return, like theres bound to be some damage and you have done it.... "

VIENNA, AT - Reviewed by ALAN - 20 May 2015

" The advice on your documentation was inadequate, stating that the pick-up desk was in the Arrivals Hall at Vienna Airport. This was not the case. It is actually some distance away in a quite separate building above the multi-level car park. There were no signs to this in the Arrivals Hall and only appeared shortly before the entrance to this. I had to enquire as to its location from a taxi driver. I had a similar experience last year at Pisa Airport with a car I booked with your service. This matter needs urgent attention, with more specific information included in your documentation. It makes an already stressful arrival activity even more so. Otherwise, I was pleased with the car and will use your services again. "

VIENNA, AT - Reviewed by CLAUDIA - 07 May 2015

" The cars they use have a foreign registration and the manual in the car is in czech language? I needed to look something up, and could not. I think they are also cheeky with how they structure their fees as the amount of risk when not taking 100% cover is 800 Euro which is exorbitant. "

SALZBURG, AT - Reviewed by JASON - 05 May 2015

" They would not inspect car with me when I returned it "

INNSBRUCK, AT - Reviewed by PAUL - 04 May 2015

INNSBRUCK, AT - Reviewed by SOPHIE - 27 April 2015

" The car was good, the rate was good. "

" The car was good, the rate was good. The person (lady) in the office wasn't friendly at all. "

INNSBRUCK, AT - Reviewed by JOHN - 15 April 2015

" Good service "

" The car was from slovakia and the handbook meant nothing to us so it was not a good experience getting used to everything. especially disconcerting was a warning lamp that turned out to be for risk of snow but which w had no idea what it was about I was expecting it in german at least "

SALZBURG, AT - Reviewed by IAN - 14 April 2015

" Spot on "

" Used them before so they had details on computer but although they expected us no car was ready. They quickly found one, all good. "

SALZBURG, AT - Reviewed by DAVID - 29 March 2015

" Use Auto Europe regularly as visit Austria frequently, I have always been very pleased with the service. "

" Booked a small car as there were only two of us, delighted to be supplied with a diesel (cheaper than petrol in Austria) Kia Sportage! "

VIENNA, AT - Reviewed by STANLEY - 27 March 2015

" Helpful staff. "

" Excellent staff. Only slight negative is that trying to return the car was very stressful finding the return lot. Perhaps a map would be helpful. Staff at return area were very good "

VIENNA, AT - Reviewed by BERNHARD - 26 February 2015

" Good service and transparent booking procedures. "

" The car offered by MEGADRIVE (Buchbinder) was very good. The staff of MEGADRIVE (Buchbinder) in Vienna, however, was of low standard and lacked professional behaviour. In particular the staff who received the car at the end of the lease was unacceptable. They hardly spoke English nor German and gave the impression of been thugs. They tried to avoid to hand over the pink protocol and their general behaviour and bodylanguage as well as lack of explanation suggested ciminal intent. "

SALZBURG, AT - Reviewed by MARTIN - 19 February 2015

" Keep up the good work don't change "

SALZBURG, AT - Reviewed by SHAUN - 30 December 2014

" Very satisfied. "

INNSBRUCK, AT - Reviewed by MITCHELL - 28 November 2014

" Nice friendly guy on reception very helpful. I think the €1000 deposit was a bit too much. "

" Nice friendly guy on reception very helpful. I think the €1000 deposit was a bit too much. "

SALZBURG, AT - Reviewed by ANDREW - 13 October 2014

" Have used Auto Europe a few times and have always been very happy with everything. I will use them again, and would recommend to friends . "

" I have used Megadrive a few times and each time I have always been very pleased with everything. "

SALZBURG, AT - Reviewed by PAUL - 05 October 2014

" Simple enough booking the car "

" Staff helpful offered larger car when they saw size of our party free of charge "

SALZBURG, AT - Reviewed by ANDREW - 06 September 2014

" Straight forward quick and easy. Would definitely use again in the future should situation arise. "

" As a first time renter abroad, this was straight forward and quick with easy collection of vehicle. Return of vehicle much in same manor.Would definitely use again in the future should situation arise. "

SALZBURG, AT - Reviewed by SERGIO - 03 September 2014

" Everything was easy and straight-forward. My only suggestion is to create a profile with personal addresses, phone numbers, emails, etc which can be shared with all car rental companies, else we have to fill in a new one with every company. Also, it would be fantastic if you could include frequent flier information add any frequent flier points to the bookings, that means I could possibly chose a slightly more expensive option but which gives me mileage points. It is very confusing to know which companies have partnerships with which airlines. Plus some do not give points if the booking has been done via Auto-Europe, which is disappointing. "

" Perfect service, thank you. "

SALZBURG, AT - Reviewed by JONATHAN - 20 August 2014

" Easy to book & offered the lowest prices "

" The man we dealt with was very friendly & helpful & we were upgraded to a bigger vehicle which was a bonus "

INNSBRUCK, AT - Reviewed by GRANT - 19 August 2014

" Booking process with Autu Europe straight forward. "

" Collection of car at Innsbruck very slow. However, staff member very friendly. Car had leaking back doors. "

SALZBURG, AT - Reviewed by DECLAN - 21 July 2014

" Have always booked our car with auto Europe, excellent website and always best prices. Would like to see some loyal customer reward as I have booking three cars this year. But important element is best price and you are rarely beaten on cost. "

" Mega drive service was excellent and staff very organised and quick. We wanted a small car and as they had none available we had to take a very large people carrier. Although very kind offer was a problem in the mountains as had little power up steep hills. "

SALZBURG, AT - Reviewed by LAEKA - 04 July 2014

" I have always found auto europe to be entirely satisfactory, and always use them. How about a loyalty discount next time? "

" Competent, trouble free, super efficient, clean car, very happy customer "

SALZBURG, AT - Reviewed by ANDREW - 11 May 2014

" First class service ,I will use again. "

" Again first class service ,nothing to much trouble. "

SALZBURG, AT - Reviewed by ASHLEY - 08 May 2014

" fautless! "

" very friendly and efficient "

SALZBURG, AT - Reviewed by DAVID - 21 April 2014

" Easy, quick and efficient "

" Hassle free "

VIENNA, AT - Reviewed by SIMON - 18 March 2014

" Excellent service and car "

SALZBURG, AT - Reviewed by ANTHONY - 24 February 2014

" It would be better if you could include items such as snow chains in the booking, rather than just requested. there are many roads in Austria alone where it is necessary to have chains "

" Generally they were excellent, but supplied the wrong chains for the car. I pointed out the problem but they were not able ot provide the correct ones and i could not use the car on one day (chains are a legal requirement on some roads in bad snow). In fact the car had the wrong winter tyres fitted. "

VIENNA, AT - Reviewed by ETIENNE - 18 February 2014

" Satisfied with Auto Europe - very smooth transition - Zero Excess fee very cheap - well done "

" Helpful and friendly "