AUTO EUROPE MULHOUSE, FRANCE Car Rental Reviews

MULHOUSE, FR - Reviewed by SHEREEN - 11 August 2025

" Very straightforward and easy "

" Extremely cheerful and friendly staff at Basel Hertz counter. Probably the most helpful I have ever met at a car hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by PHILIP - 24 July 2025

" Please see previous comment. Have used auto Europe on a number of occasions and had no previous issue "

" After making the booking and paying autoeurope, europcar have added additional fees for out of hour collection, premium station collection and environmental surcharge risking over £65 "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by MICHAEL - 16 July 2025

" Nice slick experience. I've used you lots of times before. "

" No problem, the French side of Basel airport is great for car hire. It's not europcars fault but there are no trolleys at the drop off point so we had to slog back to the terminal with our heavy bags! The staff at the desk (I cant remember their names) were very helpful , friendly and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by ROBERT NEIL - 29 June 2025

" As stated above I did not feel valued by either AutoEurope or Europcar. Neither did anything to resolve the issue leaving me to have to take a dirty, unroadworthy and illegal car over 2 hours late from the original booked time. Then have to clean mirror etc. to make it roadworthy and legal. "

" Went 20 minutes early and was told I had to wait as the car was still being cleaned. When I went at correct time (2.00pm) I was told the car was not ready. At 2.30pm told the car was ready but when we got to it it was very dirty, I have pictures and video to show this, the wing mirrors were that dirty they would be illegal to use. Had to go all the way back to complain to be told that it had been cleaned but they had no drier to dry it properly. I told them we could not use it as it was as the mirrors were not clean and could not be used. I called AutoEurope to complain, first time the phone was put down on me, the second time I was told to speak to Europcar as they were the rental company and yourselves were just the agents. I would also only be able to contact your complaints department on Friday 9.00 - 1.00pm, obviously customers are not cared for by yourselves. When I went to complain at Europcar I was told that they had done everything they could and it was not their fault they could not dry the car properly and I could contact who I rented the car from, as in yourselves. So neither company appeared interested in me loosing time on my holiday or having to accept a dirty car. They said they would get it cleaned again, we eventually got the car again around 4.30pm and it was still not cleaned properly, I had to clean the wing mirrors myself. We just took the car as we had already lost over 2 hours of our holiday. NOT impressed at all by either company. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MULHOUSE, FR - Reviewed by CHRISTIAN - 25 June 2025

" Deal appeared to be best value available at the time of booking. "

" at pickup we were initially given the wrong keys, which we only realised at the car park after approx 1km walk in 30 degrees C. Once we had the keys, we realised our car did not have a spare wheel nor puncture kit and although plug in hybrid no charging cable. we were finally given a puncture kit from another vehicle. Overall 2 hours delay. Car drove well. boot was smaller than expected. on return (Sunday pm) no staff visible, so dropped key off in dry box. no final bill so far (3days). "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MULHOUSE, FR - Reviewed by IAN - 23 May 2025

" Overall i was well happy and would use Auto Eufope again without hesitation "

" Only issue was returning the car out off hours. I could not find any information in the booking confirmation as to the process and had to phone the counter staff. The return key box is not very visible at all and is tucked away to the side of the counter out of sight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by JULIO - 10 March 2025

" Good quick service "

" Good quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by FRANCOISE - 08 January 2025

" Disappointing and not a good way to treat customers. I shall choose a different car company next time I need to rent a car from Basel airport. "

" A very disappointing experience : - the fuel tank was almost empty when I took the car - the car has not been clean externally -there was no fluorescent jacket (compulsory in France in case of breakdown or accident) and no simple ice scraper at this season in a mountain area! -the code to get off the rented cars area at the airport was wrong and I could not get off "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

MULHOUSE, FR - Reviewed by KIM - 13 September 2024

" very easy "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by ANNEKE - 15 August 2024

" AutoEurope should step in and help customers get what they are owed - it's not enough to say it's the responsibility of the hire companies when those companies simply ignore you. "

" When I picked up the car the tank was only one quarter full. I took a screenshot to prove the mileage and fullness of the tank shortly after leaving the car hire car park at Basel airport - as I had three children in the car I could not turn back and solve the issue immediatelly. I was required to return the car with a full tank. So I should be entitled to a refund the equivalent of three quarters of a tank. But since returning from holiday I have battled with AutoEurpope, Alamo and Enterprise to get what is owed to me and I am getting nowhere. No one is taking responsibility, I keep being told it's the branch's responsibilty, it took many emails and phone calls to even obtain an email address for the branch and that branch does not email back so I am stuck. It's disgusting service. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MULHOUSE, FR - Reviewed by CHRISTOPH - 08 August 2024

" Autoeurope was fine, but Alamo was not "

" 1. I was charged an extra &50 to my Amex card. I have complained but no answer yet. I returned the car full, on time and with no damage. 2. at arrival I was told I could get the Vignette for Switzerland returned to me for future use, but was told on returning the car that this was not possible by a different member of staff! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by MICHAEL - 27 May 2024

" Good "

" Nearly all good. Car was fine, price was extremely reasonable, people were friendly, collection and return were very convenient. The paperwork was unusually light, with no accompanied pre- and post-hire checks of the vehicle and formal sign-offs, and the promised conclusion-of-hire document has not so far been sent to us. But the hire involved no mishaps and Rentscape seem to have been perfectly straight with us. I would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by RENAUD - 31 January 2024

" Have used Auto-Europe for years and they are still very competitive and car collecttion is always very satisfaying. "

" Very fast delivering the vehicle - Vehicule in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by JANE - 20 December 2023

" Auto Europe were good, offered good prices and easy booking, just please don't use Rentscape at Basel Airport again. "

" Chaos at the counter of Rentscape. No communication with the massive line of people waiting for a car, waited for 4 hours with no apology, no explanation. At one point one of the member of staff stood up on a chair and shouted at all the customers waiting for their rental cars. She actually shouted at us like it was our fault and we would "just have to wait" there was nothing she could do about it. It was taking up to 1 hour for each customer to get their car, and at one point the staff allowed a "VIP" to jump the queue leaving everybody furious. Why this person was "More important" than the rest of us I have no idea. The rental car was falling to pieces, needed a service and had some major technical issue. Absolute joke, never again. The value for money score is only due to the 4 hour queue - its not value for money when you are standing in the airport for 4 HOURS. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MULHOUSE, FR - Reviewed by RENAUD - 11 December 2023

" All good as usual at Basel Airport ! "

" Staff was great ! I was upgraded for free ! Car was brand new and the whole process was very smooth ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by WILLIAM - 27 November 2023

" We should have been informed of the additional charge. I will try to avoid KEDDY in the future. "

" We were asked to pay 14 Euro per day{adding 98 Euros for the week} for a car equipped with snow tyres as that was the law but it would appear that is only the case in certain areas. If we had known this we would have looked for a cheaper option. We were only in that area for 6 hours[getting from and to the airport from our house} out of our week in France. The remainder of the time we were travelling in the Haute Marne area. The information on the radio and sat nav was not in English or French, it appeared to be in Korean or some Asian language this should have been reset after the previous renter. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by MARKUS - 05 September 2023

" Just a couple of complaints. The car was good but not cheap, and two additional charges rankled: (1) the rental agency was right on the (Schengen, passport-free) border with Germany and Switzerland but an extra EUR 30 was charged to take the car "abroad" (2) an extra EUR 10 per day was charged for my wife to be registered as a driver. The overall effect was to make the rental really quite expensive for what it was. "

" Just a couple of complaints. The car was good but not cheap, and two additional charges rankled: (1) the rental agency was right on the (Schengen, passport-free) border with Germany and Switzerland but an extra EUR 30 was charged to take the car "abroad" (2) an extra EUR 10 per day was charged for my wife to be registered as a driver. The overall effect was to make the rental really quite expensive for what it was. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by IAN - 28 August 2023

" See above. The contact number for RENTSCAPE on the Auto Europe paperwork was incorrect. I spoke to the UK Auto Europe desk and was told there was no provision for after hours collection and was not offered any further assistance in resolving the effect of my delay. Fortunately the person I was going to see in France was able to speak to RENTSCAPE and to send me the correct phone number. I am still giving 8 because all my previous dealings, although without a problem, have been excellent. I have another booking through you coming up in November. "

" Absolutely amazing. Spoke directly to the desk in Euroairport because our flight was delayed and he arranged for the keys to be left with the Airport information desk for me to collect when we finally arrived. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by OLANSHILE - 19 June 2023

" It was great! "

" Great customer service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by CHRISTOPH - 14 March 2023

" See comments above "

" 1. The car had more damage to it than was on the rental agreement so I had to take extra pictures and return to the counter to explain. The counter staff were very friendly and changed the descriptions based on my photos. But if I had not checked before leaving it might have been a problem on returning the car. 2. Although I said on the booking form that I was travelling to Switzerland (and Germany) the car did not have a Swiss vignette so I had to pay CHF 40 at the border. This should not happen because my rental was only 5 days and the vignette lasts the whole year! In my opinion, the rental company should provide a car with a vignette if they are told upfront that the customer is travelling to Switzerland or at least agree to refund the cost of the vignette as they have the benefit of it for the whole year. I think this is very unfair and misleading. 3. I paid for the extra Autoeurope full insurance cover - but the counter staff still try to sell you additional insurance from Europcar. This is ridiculous. If you pay for the full cover from Autoeurope that should be enough! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MULHOUSE, FR - Reviewed by PATRICIA - 08 December 2022

" The whole experience went very well. The staff were wonderful. The car was great. What I am very disappointed about was the additional charge for the snow socks/snow chains. If it is a legal requirement, then they should be included in the cost of the car. A MOT or insurance is a legal requirement, and as such they do not cost extra! So I do not understand why I was offered the chance to hire them, when I would have been breaking the law if I did not have them. I do not think it should be an additional cost at all. If it is legal, then it should not be an optional extra that I have to purchase. I will take this up with the head office. (I am unsure how to separate the experience of Keddy from AutoEurope! so will put this in both boxes). "

" The whole experience went very well. The staff were wonderful. The car was great. What I am very disappointed about was the additional charge for the snow socks/snow chains. If it is a legal requirement, then they should be included in the cost of the car. A MOT or insurance is a legal requirement, and as such they do not cost extra! So I do not understand why I was offered the chance to hire them, when I would have been breaking the law if I did not have them. I do not think it should be an additional cost at all. If it is legal, then it should not be an optional extra that I have to purchase. I will take this up with the head office. (I am unsure how to separate the experience of Keddy from AutoEurope! so will put this in both boxes). "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by SHIRLEY - 01 December 2022

" Useful to have a price comparison website "

" Really good and efficient. Annoyingly had to pay for winter hire which was not clearly indicated on the rental - and not used at all - so it should have been included with the cost (even if a deposit needed to be taken). Was dark in the carpark so took some time getting used to the car but that probably could not be helped. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by JOHN - 24 November 2022

" I have booked many hire cars with AutoEurope and the prices are always great. No hesitation in using AutoEurope but I would avoid Avis Mulhouse, Europcar is way better "

" I arrived at the desk 40 mins ahead of schedule to be told rather bluntly that adjusting the booking was not possible unless I wanted to pay for one extra day. I suggested we make the drop off 45 mins earlier only to be told that was not possible either. A more experienced individual then stepped in to say, quite bluntly that they could move the pick up and drop off times by 30 mins. The same person then informed me that unless I paid extra for snow chains or snow tyres our reservation would be voided. I asked why and she proceeded to blame Auto Europe for not advising. I pointed out that Avis had emailed me with an oppoortunity to handle the paperwork ahead of collection and there was no mention of it there either. She then said that it's an Avis issue and was most insistenty we pay for snow tyres or chains. After much discussion she agree to honour the booking at no additional cost. However, the car we were given was poorly maintained and very little of external damage I photographed before driving the car was recorded on the contract. The car had been poorly maintained, it was high mileage and generated vibrations and rattles at various speeds. The clerk had made great attempts to say the car I was given was an upgrade. Had I had time and not just experienced poor service from the clerk I'd have retruned the vehicle. That they blamed AutoEurope and Avis was not a good start. This is clearly an Avis franchise that does not represent either brand positively. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MULHOUSE, FR - Reviewed by RUTH - 07 September 2022

" Always use Autoeurope for car hire either whether in Europe or USA very competitive pricing. Easy cancellation and prompt return of money if cheaper deal appears. "

" Part of Europcar, car was one of their fleet. Excellent price compared to other companies. Also didn't charge cross border fees for travelling into Germany as one company was going to be doing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by ROSS - 10 August 2022

" Dealing with the desk was fine. I walked up and got what I needed and left. I didn't go back and complain about the car as I was already late for where I needed to go, and when at the desk people were arguing with the staff about no cars being available, so didn't think it stood much chance either way. "

" The car was absolutely battered. I had to stick duct tape on the bumper to keep it on. The other side was caved in. Luckily I had pictures from when I took it, but it was dirty, scratched, dirty seats inside. The other side of the front bumper was cracked and badly sprayed. It was generally in really poor condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by RUTH - 10 March 2022

" All went smoothly "

" All went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by PAUL - 22 September 2021

" Easy and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by NIGEL - 10 October 2020

" Same as 3 "

" Flight cancelled ! car hire would not readjust booking or offer voucher , Paragraph 125 Line 1004 terms of contract ☹️ "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MULHOUSE, FR - Reviewed by ROBERT - 24 March 2020

" Always happy with your service. "

" All was fine with the car itself. Due to the Coronavirus measures, I cut short my trip and returned the car 24 hours early - am not expecting any refund. Next day, I received an e-mail from Europcar with invoice attached. This showed an item "Administration fees fines" of 35 euros; I checked my credit card, and this amount had been debited. This was very disconcerting !!! However, after 5 days and without explanation, this amount was deleted from my c/card account. I then noticed that - when I booked this car - I paid you GBP 94.82 But when I picked up the car, the contract showed a price of EUR 87.34. All very strange and confusing - and resulting in unnecessary worry which I have not noticed with other suppliers. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by GUY - 28 February 2020

" Very good, make sure you go to France not Switzerland or you'll get fleeced! "

" Fantastic, but why is it 6 x the price if you go to the wrong half of the airport? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by EVERTON - 27 January 2020

" Everything went fine "

" So far so good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by MARCUS - 27 January 2020

" Apart from the recent failure of the website, preventing access to the booking system, I have had good service from Auto Europe "

" Satisfactory experience, with a moderate wait only. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by CHRISTOPH - 30 December 2019

" Autoeurope are very good and as you can see from my history I hire a lot of cars with you. But the car rental agencies always try these tricks (also with insurance) to squeeze extra money from you at the start of the rental. I find this really annoying especially from large companies like Avis, Hertz and sixt. I find europcar are usually the most straightforward. you should explain these hidden charges upfront. "

" I rented in Mulhouse but asked when I ordered the car for travel to also include Germany and Switzerland. When I got to the check in counter at Avis I was told there were no winter tyres (which is a requirement for Swiss motorways) so was then forced to hire snow chains as a precaution at extra cost. Secondly, there was no vignette included for Switzerland. These additional costs are annoying and not correct especially as I already made it clear about my travel intentions at the outset when booking. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MULHOUSE, FR - Reviewed by WILLIAM - 10 December 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by PAUL - 17 November 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by WILLIAM - 04 November 2019

" Very easy to book, everything extremely straight forward "

" No problems at pick-up or drop-off. Staff efficietnt and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by NICOLAS - 28 October 2019

" All perfect "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by JULIAN - 16 October 2019

" great value and service "

" great service and value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by KEITH - 25 September 2019

" Very good experience the girl at the europcar desk was very helpful and the thrifty car was clean. However I have received an invoice from europcar which is somewhat confusing "

" The hire car was done at europcar desk and the car supplied by thrifty "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by WILLIAM - 04 September 2019

" 00000 "

" 0000 "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by YEHUDA - 27 August 2019

" the car size did not fit the description at all, I could not fit any luggage at all in the boot when all seats were upright. So we ended up putting one seat down and squishing in very uncomfortably..... "

" They tricked me and pretended to sell me a vignet to be able to drive in Switserland (for full price), but all they did was give me a car which already has a vignet on it, which was most likely payed by a previous renter..... "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by WILLIAM - 04 August 2019

" Overall, a very good experience. Only one negative - I couldn't pre-check in with Thrifty before arrival, as the link between Thrifty and Auto Europe was down. "

" Very friendly counter staff - service on pick-up provided by Hertz. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by NATALIE - 25 July 2019

" The car broke down (would not start) on 2nd day of rental, having done only 5 miles driving in total. We called the helpdesk/recovery number given but were not helped. We lost whole day trying to call French helpline, Budget cars, provided, and only got helped eventually by Switzerland side. The car rental ruined my whole weekend. I did the Switzerland ironman, were late for race brief and were completely stressed out because I could not get any help. "

" The car broke down (would not start) on 2nd day of rental, having done only 5 miles driving in total. We called the helpdesk/recovery number given but were not helped. We lost whole day trying to call French helpline, Budget cars, provided, and only got helped eventually by Switzerland side. The car rental ruined my whole weekend. I did the Switzerland ironman, were late for race brief and were completely stressed out because I could not get any help. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MULHOUSE, FR - Reviewed by ROBERT - 22 July 2019

" Auto Europe could not fully assure me of the insurance so I had to cancel my booking and book direct with SIXT, this spoiled my holiday. I am also still awaiting a response from Auto Europe which does not give a positive outlook. "

" Basically forced me to cancel my booking with Auto Europe and book with them as they used scare tactics with insurance. Auto Europe could not properly assure me either. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MULHOUSE, FR - Reviewed by UTE - 03 July 2019

" I arrived half an hour earlier at the Keddy desk than the time on my rental voucher. Keddy claimed that Auto Europe does not allow them to give me the car until the time on the voucher. The same happened to me with Auto Europe at Easter where I had to wait 40 mins. In twenty years of hiring cars at airports, I have never come across this before. The car rental company claims it's because of Auto Europe. When I phoned Auto Europe at Easter, I was told it was because I hadn't given my flight number. This time I had provided my flight number and it was still happening. When I phoned Auto Europe this time, I was told it has nothing to do with flight number. It was the car rental firm's decision. Are you in the business of leading your customers by the nose? Whatever is happening, there is no mention of it on your website or the voucher or the terms & conditions. You are being extremely contemptuous and wasteful of your customer's time. "

" I arrived half an hour earlier at the Keddy desk than the time on my rental voucher. Keddy claimed that Auto Europe does not allow them to give me the car until the time on the voucher. In twenty years of hiring cars at airports, I have never come across this before. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

MULHOUSE, FR - Reviewed by CHRISTOPH - 02 June 2019

" Excellent. Except I had to pay Vignette for Switzerland which is very very very annoying. You should provide this to renters because it is valid full year.l not just short trip and I don't see why customers should subsidise others "

" See 5 below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by KEVIN - 30 May 2019

" Very good "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by UTE - 28 April 2019

" For some bizarre reason, I had to wait half an hour before I was given the car, because my voucher said 11:30hrs, and I was there at 11:00, and Auto Europe doesn't permit the car to be rented earlier than the time on the voucher. I've been renting cars dozens of times a year, all over the world for over thirty years now, and have never come across this completely stupid rule. "

" Car was slightly dirty, and had lots of scratches & marks on it that weren't already noted down. It took ages to check the car over for scratches and get them recorded. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 4

MULHOUSE, FR - Reviewed by PATRICIA - 18 April 2019

" Remain highly satisfied with the overall experience with Auto Europe. Service with Europcar was excellent too - just the car was disappointing. "

" The service throughout was very efficient. However, I booked an automatic car and the one I got was curious - only semi-automatic. Had to use a strange shift gear knob - not entirely satisfactory. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by IAN - 07 March 2019

" Great booking system with Auto Europe "

" Great service, will keep using Sixt instead of Europcar who robbed us last time we hired with them, because of tiny scratches which were probably already on the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by FRANCOISE - 19 February 2019

" It is easy and quick to rent cars via Auto Europe ; I have been a customer for many years. However the overall satisfaction of the car rental experience depends on the Rental Company selected and there are important differences between them. "

" From past experiences I find that Europcar is one of the best rental companies you could choose. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by RENAUD - 30 January 2019

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by FERNANDO - 19 January 2019

" No problems "

" All ran smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by RENAUD - 09 January 2019

" Always very happy with Auto-Europe rentals !! "

" Very good but the staff is putting to much effort to sell you options... "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by YASEN - 04 January 2019

" Offer was not clear on the subject of winter tyres, Herts said it was Auto Europe's fault for not confirming the position. This is not optional equipment, but legally required tyres for the country of visit which I had specified! "

" Extremely disappointed - when booking was made I added countries to be visited which Herts confirmed, but they didn't mention winter tyres legally required for Austria. When arrived to pick up the booked vehicle was told that they only have one (!) car with those and I have to pay upgrade fee of over £140!!! Total rip off merchants! The tyres where pretty worn out anyway and we had little grip when it snowed! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

MULHOUSE, FR - Reviewed by RENAUD - 14 November 2018

" Auto-Europe was simple to use as usual and giving the best prices ! "

" The staff was very welcoming. They upgraded me to a higher grade car and I received a Jeep that was amazing ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by ORTRUD - 30 October 2018

" see above "

" Everything ok except one of the back doors did not lock whatever I tried with the key. A bit of a nuisance if you have luggage in the boot and are responsible for the car not to be stolen!Luckily I had a garage for the nights. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by SHIRLEY MONICA - 24 October 2018

" All whent really well. Friendly and efficient staff. Overall a pleasant experience. "

" All whent really well. Friendly and efficient staff. Overall a pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by SHIRLEY MONICA - 24 October 2018

" All whent really well. Friendly and efficient staff. Overall a pleasant experience will definately use them again. "

" All whent really well. Friendly and efficient staff. Overall a pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by WILLIAM - 15 October 2018

" Excellent from start to finish. "

" Excellent and Alamo staff are very knowledgeable and professional.All the staff I spoke to spoke excellent English. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by CLAIRE - 19 September 2018

" If a booking is made well in advace you expect the rental company and yourself as a service provider to organise themselves, not to cancel at shortnotice. I will no longer use your booking platform. "

" This booking was cancelled 36 hours before flying. Very poor email no apologies. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MULHOUSE, FR - Reviewed by PAUL - 03 September 2018

" Efficient enough rental process and reasonable prices - that was all that was required. "

" Was expecting a Ford Fiesta, received a Renault Captur. Horrible piece of French engineering - could feel gearstick move when accelerating and decelerating - and car had numerous dents, scratches and scrapes (not all were marked on pickup slip, but I was careful to take timed photos before driving away). Pickup was confusing as one very nice lady appeared to be covering all the rental desks at Mulhouse. I thought I was renting through Thrifty but car was from Hertz! Maybe that's just the way it works? At drop off, there was a note on the Hertz desk saying the assistant would return in a short while. Waited a while with time ticking away with a plane to catch before someone advised there was a key drop to use. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 3

MULHOUSE, FR - Reviewed by KEVIN - 21 August 2018

" Just great. LCY could learn a lot from these guys. "

" Efficient friendly staff. Very nice car. Good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by RICHARD - 20 August 2018

" The service is good but you should offer comprehensive insurance at time of booking through all outlets not just some as this can increase the cost considerably if not challenged "

" The vehicle was dirty, and parked close to another car hiding damage on the drivers door. The damage however was picked up during hand over but could have been missed if it had been dark or raining. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MULHOUSE, FR - Reviewed by DAVID - 15 August 2018

" Time at the desk should be reduced by pre completing information "

" No queue, Time at desk too long, car was as clean as I would like, I don't think the fuel was full at the start of the hire as it dropped off the first indicator block on th Efteling gauge within a few miles "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by JOHN - 04 July 2018

" Easy to book with at excellent prices "

" Disappointed that daily mileage was limited to 250K "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MULHOUSE, FR - Reviewed by STEPHEN - 19 June 2015

" Excellent value for money "

" Excellent service while checking out car at airport. Nice new Nissan Note with sat nav. Return was a bit of a nightmare as Mulhouse / Basel airport is on the border of France / Switzerland / Germany. The sat nav seemed confused as to where the airport was and we turned up at the Swiss end of the airport. The Swiss Enterprise desk was fairly unhelpful. Although the French Enterprise desk is at the other end of the building we got lost and took 30 minutes to drive round to the French end of the airport. Please advise the rental desks to give clear (written) instructions on departure as to how to return to the correct side of the airport! "

MULHOUSE, FR - Reviewed by ALASTAIR - 28 May 2015

" Had to wait 1 hour and a half for a car of the size I ordered which was a Peugot 508 or similar. I was offered a corsa which for 4 adults with luggage was a joke. The staff at Enterprise were excellent and as helpful as they could be but I think the company needs to ensure that they have adequate supply of cars to meet their customers requirements. "

MULHOUSE, FR - Reviewed by WILLIAM - 27 May 2015

MULHOUSE, FR - Reviewed by RAYMOND - 30 October 2014

" I always find it very easy to book on-line. "

" I had a wait of over 20 minutes due to there only being one person on duty when I arrived to pick up my car. Otherwise, the service was efficient, especially when I returned the car. "