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MUNICH CAR HIRE REVIEWS
Car hire reviews in Munich
Why not opt for an unforgettable holiday in Munich this year, and fully enjoy Bavarian hospitality. With its picturesque Alpine landscape, Munich attracts visitor’s all-year-round. Popular with families, Legoland, alpine coasters and climbing forests are just some of the attractions on offer. Most visitors arrive in Munich via Munich International Airport, and this location is often the most popular for picking up a car hire. Whilst, Munich Hauptbahnhof Train Station is another great option due to being centrally located in the city - perfect for those that are pushed for time.
Auto Europe has over 60 year’s global car hire experience, offering along with car rental, luxury car hire, motorhome hire and a transfer service. Through our trusted partners we provide numerous pick-up and drop-off locations throughout Munich. Find out what our previous rental customers have thought about the city by reading the following car hire reviews in Munich. From the positive, to the negative, these are the thoughts and recommendations of previous visitors.
AUTO EUROPE MUNICH, GERMANY Car Rental Reviews
Average Rating for Auto Europe Munich:
MUNICH, DE - Reviewed by CORNELIA - 16 September 2025
" Would have been good to know our rental was with europcar rather than Buchbinder. We have previously had bad experience with europcar at Munich airport and would likely have avoided it "
" This was managed by the Europcar counter at Munich airport. For a Saturday afternoon in the middle of the summer holiday season, they clearly did not have enough staff. Huge numbers of people were waiting and it took over 2 hours before it was our turn to advance to the counter. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CRAIG - 12 September 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by IAN - 10 September 2025
" Good booking process and great pick up. Car was very good. But drop off and being robbed for petrol was awful "
" They charged an enormous amount for petrol. There was awful traffic on our return even though we had given ourselves an extra 2 hours. We could not find anywhere to refill. Robbed by them. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 09 September 2025
" . "
" Cross country charges clearly explained staff very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MELANIE - 08 September 2025
" Hertz charged extra taxes additional 305 euros 90 for additional driver 82 more tax and 105 up front fuel . See the comments about my experience. Also the hertz place closes at 10 and our flight was late and we were not made aware of this. The booking with yourself was good but experience with hertz in Munich was terrible "
" Dear Hertz Team, I am writing to express my dissatisfaction with my recent rental experience with Hertz. My experience was far from satisfactory; it was dangerous and reckless, a clear duty of care issue, and I am disappointed with the level of service provided. Thank you for the full invoice. I am still having difficulty accessing all the information, but I will try on my computer at my earliest convenience. However, I have no knowledge of any scratches or dents, but I am aware of the tyre situation. As outlined below, this was a distressing situation. I must bring to your attention a distressing incident that occurred. On Monday, 25th August, I received a call from the Hertz breakdown team at around 5 pm, which was concerning an incident that happened at approximately 1:30 am on the 22nd August. During this time, I, along with three other individuals – two females and two children – were left stranded without any support in the middle of the night. This situation was not only inconvenient but also quite distressing for us, especially considering the presence of young children. The Austrian police became involved, and this added to my stress. We called the number given to us on the rental agreement letter, and there was no service. We tried several times, and it stated no service was available, and the whole party became upset. The following day after being rescued, we enlisted the help of the receptionist at the place we were staying in Austria. She rang the German Roadside Assistance, as outlined on the key and paperwork, and on each of the three occasions they spoke, they promised to ring me. They failed to ring after 2 calls from the police and the 30-minute timescale to remove the car. The receptionist rang Hertz in Innsbruck, and I must commend this section of Hertz as they had the whole thing sorted in 30 minutes, and the car was taken to a garage and the tire repaired. At this time, I still had not received a call from the German roadside assistance. The call did not come until 25th August, four days into the 10-day hire period. We were left with no hire car, complete stress, and an upset party of people expecting to go back to the car only to find that the Austrian police had impounded it. I sincerely hope that this matter will be investigated and addressed promptly. Please be aware that if any unauthorized charges are made to my account, I will have no choice but to contact my solicitor. I look forward to your prompt response and resolution to this matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 06 September 2025
" Easy to use and clear about what is and is not included "
" Friendly and clear. No spurious charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 26 August 2025
" All good except a long queue.. Speed up the check in process by sending the QR code by email, or alerting the queue of this facility in advance "
" All good experience. Very efficient in terms of getting the vehicle amd drop off. However we did have a long wait in a sizeable queue to the served. We were shown the QR code to aid with admin details, if this had been sent to us we could have had this information loaded amd therefore speeded up the check in process for everyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SARAH - 25 August 2025
" Service is effective and efficient "
" I was very surprised to be charged extra for taking the car to Austria. The counter staff were aware that we were going to do this and made no mention of this extra charge. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 24 August 2025
" No problems at all,the car and all the staff were great "
" Very good service,staff were all good from the pick up driver to the check in staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DEAN - 04 August 2025
" Excellent "
" Sophie was superb, very professional and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 03 August 2025
" Need to check all the extra costs of hire, why is it never the price you actually pay to start with?!!! "
" I should have taken a photo but the fuel was not full 640km available when full it had 800km after I had filled up. I did not know I would have 100 euro+ of extras after returning the car, no doubt I signed something but I had not been made aware and this was an additional 30% cost! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MALCOLM - 23 July 2025
" Auto Europe were excellent as always. They always provide the best price for my rentals around Europe. The online service is very well thought out and straightforward. "
" I was provided with an excellent, quality vehicle. Drop off at the airport was very quick and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HAZEL - 23 July 2025
" Always straight forward. Delay in Munich was no fault of Auto Europe "
" Unfortunately it took well over an hour to collect the vehicle due to a 'computer problem" However the staff were excellent when we finally got to the front of the queue. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 13 July 2025
" Charged an extra £ 25 on return home with no explanation why? "
" Not very friendly staff and not given clear instructions about where the he car was parked. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PAUL - 12 July 2025
" First class. "
" Excellent experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SANJAY - 08 July 2025
" made the point above "
" after sales service is poor , i am still waiting for my final invoice , which they sent but incorrect password and can not be opened. called them few times not helpful- so sent email and bounced back message that email may get reply in 14days time !!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by BRENDA - 06 July 2025
" The drop off was brilliant, however the pick up was traumatic! We had the most unhelpful hard-selling member of staff that I have ever experienced. He wasn't pleased that we didn't upgrade and became unhelpful at this point. At the beginning we thought he was offering us a free upgrade but no. The car that we did get was not the car that we had booked and was so worn, scratched and scraped that we had to spend at least 20minutes photographing all of the problems before we could drive off. We struggled to find the location of the car in the carpark and had been told that there would be a member of staff there in case of problems. There was a problem but no member of staff. There was a noise when the breaks were depressed which sounded like worn breakpad. After a couple of laps round the car park however the sound had cleared, so we assumed that it was just that the car had not been used for a while. As we had quite a long journey to make we needed to set off, however I was not comfortable driving a car that I suspected had defective breaks, hence being traumatised at the start of our journey. "
" The drop off was brilliant, however the pick up was traumatic! We had the most unhelpful hard-selling member of staff that I have ever experienced. He wasn't pleased that we didn't upgrade. At the beginning we thought he was offering us a free upgrade but no. The car that we did get was not the car that we had booked and was so worn, scratched and scraped that we had to spend at least 20minutes photographing all of the problems before we could drive off. We struggled to find the location of the car in the carpark and had been told that there would be a member of staff there in case of problems. There was a problem but no member of staff. There was a noise when the breaks were depressed which sounded like worn breakpad. After a couple of laps round the car park however the sound had cleared, so we assumed that it was just that the car had not been used for a while. As we had quite a long journey to make we needed to set off, however I was not comfortable driving a car that I suspected had defective breaks, hence being traumatised at the start of our journey. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by MICHAEL - 03 July 2025
" Have used auto Europe without issue previously. "
" Was given a smaller can than I booked. Was charged for insurance when I told them I didn't want/need it. Charged extra for picking up from the airport. My credit card hold fee was charged twice. The car I exchanged for was dirty , noisy and high mileage. The person even said it was "near the end of its life" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by INGRID MARIA - 30 June 2025
" All in all very good except staff at pick up desk "
" Good car. Good queing system at pick up desk. Bad - tiresome attempts by desk staff to sell adfitional insurance and car upgrade which we neither needed or wanted. It wastes time and is irritating. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICARDO - 26 June 2025
" Not sure where to start from. My wife and I were served by an older blond lady, after taking my documents she started making comments of the type of car I had rented and how small and cheap it was, and that with this car I wouldn't be able to go to Austria with, even thought I had told her I only needed to go to Erdin and back. Then, she looked at a Spanish family that arrived in the queue behind me and started berating them because they should have arrived earlier and she was closing the counter, she told them in front of us she should not be working past 10pm. The family explained their flight was delayed and that they emailed to inform of the delay, she wasn't happy at all and kept on being rude to them. So much so that the father of the family commented, is this the type of appreciation we receive by renting with with Hertz? After taking my keys we went to the 6th floor to collect the car, to our astonishment the bay she wrote on the envelope WAS WRONG! And I have picture to prove it, we were rescued by the Spanish family that saw the flashing lights of a car as we were walking and trying to find the correct bay around the car park. The exact same happened to the Spanish family, she also gave them the wrong bay information and they had to go back downstairs to ask for the correct bay! If you thought this was all, the cherry on the cake comes now, the deposit she was meant to hold on my card actually ended up being charged to my card, €800 euros, to which I need to call your office and spend my time to sort it out. # she should be fired! Never experienced a worst customer service in my 50 years! A tragedy! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTIAN - 21 June 2025
" Aggressive up selling for insurance I didn't need was not acceptable. "
" I had added full insurance cover when I made the booking. when I picked up the car from the agent at flex to go he claimed he didn't know what the additional insurance would offer and then very aggressively tried to sell me further cover for €200 ( which would also cover insurance in a third country).... When I said I didn't need it, he then said he would do a deal and reduced his offer to €150. When I said I still didn't need it he told me that he would place a block of €1000 on my credit card which would remain in place for 30 days, but if I paid him €150 he would waive that. I felt bullied and threatened, particularly when he advised me that flex to go would have access to my credit card for that 30 day period. I didn't pay him anything. But the experience was a rotten start to our holiday and I certainly would not use this car hire agent again. the car was lovely, and my return experience was very positive, but this type of sales experience should really not take place in my view. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JULIA - 19 June 2025
" I always value booking through Auto Europe, but would never ever recommend or use Hertz again, and would dissuade everyone from using them. "
" Unproblematic pick up. However the car did have some slight damages that were not recorded so I took pictures before departing. Had to wait 20+ minutes at drop-off to see an agent, who viewed the car and my pictures and declared there were no damages to record, and I was cleared to go. Two days later I get an invoice for nearly €400 with no detail on the damage. I emailed them back to contest this and shared the photos and video, in case it related to the damage I discussed with the agent. No response from Hertz. I will likely need to claim through insurance despite not being the one that caused the damage, having evidence to prove it, and being told there were no damages I would get charged for. I've never had a worse car hire experience and will steer well clear of Hertz in future. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANTHONY - 08 June 2025
" As above "
" Main issue was that the cross border fee and one way transfer fee had to be paid at the airport, which meant there was an additional 26% tax on top of the additional 19% VAT - around 50%. It would be much better to be able to pre-pay this. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 04 June 2025
" Off site pickup and drop off was my only small issue "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOANNA - 30 May 2025
" we learned about the EXCESSIVE charge for border crossings into Austia at pick up. For what other hire comapnies usually charge around £50 for, they wanted £150 additional - more than the car rental cost itself!! Admitedly, when challenged, this cost had been declared in the small print at the time of booking so we were stuck with it. .... Be very wary - this might appear a good deal but they did not provide the car we booked ( VW golf) and we ended up paying more than double the initial cost "
" we learned about the EXCESSIVE charge for border crossings into Austia at pick up. for what other comapnies usually charge around £50 for, they wanted £150 additional - more than the car rental cost itself!! admiteedly, when challenged this cost had been declared in the small print....the counter staf them proceeded to take advantage of our stressed state and up-sell the full coverage + fuel package ( which i did not need). a very regrettable experince with no leiiancy whatsoever - blaming the Broker ( auro europe) for the charges. would NEVER use again - a company that makes it's money by tricking customers with hidden charges and unscrupulous sales tactics "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by NICHOLAS - 14 May 2025
" . "
" Nobody to check in vehicle on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 05 May 2025
" I would highly recommend as their easy to use sight and great prices always come out in top with the best rental brands. "
" Great counter staff that where so helpful and swift , i had a selection of vehicles to choose from, and the whole pick up process was a dream. Drop of was quiet and again greeted by a very helpful fast and easy drop off service, car was like new and would highly recommend Thrifty as a option. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by LUIS VITOR - 29 April 2025
" .... "
" .... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 25 April 2025
" I was charged an addition £125 on picking up the vehicle. Whilst some of this was expected, I dot expect to have to pay more for basic insurance - I had expected this to be included in the cost "
" The vehicle had quite a bit of cosmetic damage and whilst drivable, having lots of dents and scratches is not what expected when picking up a rental from Hertz. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by BEATRICE - 14 April 2025
" I rent a car frequently and always had a good expierence with Alamo "
" Quick and efficient as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 10 April 2025
" I hired a car. See above "
" Simple pick up. Very simple drop off. Car was not what was booked but v similar "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MICHAEL - 08 April 2025
" ertrrerret "
" rrrerret "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by VIVIAN - 03 April 2025
" See previous comments. "
" The car was perfect and the counter staff were friendly, but I was misinformed about the refuelling charge, normally I would have just brought the car back full, but I was offered for a prepayment to be taken at a fixed price per litre, which I thought would be used to top up the tank if I returned the car empty or partially filled, then any remaining money would be refunded, I was also told the price per litre was cheaper than forecourt prices, which it turned out wasn't the case, so I filled the tank on return and expected the prepayment charge to be refunded to my card, I have since noticed this not to be the case, I made a point of asking the counter staff if that I would only be charged for the missing fuel which they agreed to, I believe I have been misled and have paid £86.34 for the privilege. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 28 March 2025
" Very good "
" Enterprise/Alamo made a real effort to do the best for the customer - top service. Such a breath of fresh air. The very opposite of Hertz/Dollar/Thrifty who were awful when I used them a year earlier from MUC. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 17 March 2025
" I'll be contacting you about the financial issues "
" Fairly long queue to collect car. They could not give us an Estate which we had booked so ended up with a Van, which wasn't ideal. I seem to have a mismatch between what I gave as a deposit and what has been returned. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MICHAEL - 16 March 2025
" All very easy and friendly staff "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VINCENT - 15 March 2025
" I want to escalate my complaint who do I approach? "
" Extremely poor from the start. The various shuttle vehicles I saw are not fit for purpose. The van that arrived at the terminal could not accommodate everyone who was waiting nor my skis. I had to wait for another hour to be picked up after the van left. The station wagon which then arrived seemed to be a private car and was very crammed and just managed to fit my skis. People were left as the queue of people left waiting was very large. At the pick up, Flex to Go charged 150 Euro for my cross-border trip (Germany to Munich). In over 10 years of using Auto Europe, this is the highest I have ever been charged for this. The person at the desk then used this as a ploy to sell me their insurance which used the amount for the cross border as a way of making their insurance seem palatable. The person produced a piece of paper outlining their insurance options and which would avoid me leaving a credit card deposit (the usual process). Their cost was 292 Euro. When I complained at the cost of the cross-border fee, the person justified it by saying "but you didn't pay a lot for the cost of the car hire". I put it to you that this process is a scam - a honey trap. Where Flex to Go entice people by relatively cheap car hire options and then trap you with the cost of the cross-border fee. Additionally, when I was waiting to pick up my vehicle, the customer in front of me said to the person processing their vehicle that they were staying in Germany and not crossing into another country. The Flex to Go person said that all their vehicles were fitted with GPS and that if they found out that they had cross a border they would be fined 1000 euro. I put it to you that this sounded like a threat! I was made to feel very uncomfortable by the Flex to Go person's manner and threat. I will never use Flex to Go again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by SARAH - 13 March 2025
" Auto Europe accepted a booking for a rental pick up at 2330 then allocated a rental company that closed at 2300. Didn't accept any responsibility and wouldn't refund it. Luckily Alamo stayed open for us. Not impressed with Autoeurope. "
" Our flight was delayed and they stayed 4( minutes after their closing time u told 2345 to ensure we could collect our car. They were welcoming, friendly and so kind. Best car rental experience in 27 years of renting cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STUART - 12 March 2025
" Pretty good experience but my check-in and departure from the airport took longer than likely necessary due to necessity of going to two Sixt locations. "
" Staff were very nice but the process for the picking up the car was rather unclear. I checked in at the main Sixt desk in the airport terminal and was then directed to their diamond lounge in the airport courtyard to collect the key which was an extra step and involved more time moving luggage around. I suspect I could have checked in at the diamond lounge as I had a premium car from the outset but this remains unclear and should have been communicated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by JONATHAN - 10 March 2025
" Having called Auto Europe to complain about paying an additional 150 euro for travelling into Austria, I was told it was my responsibility to have found this at the time booking. I have never been charged before for this and there is simply no information from Auto Europe to say it would be a possibility. Indeed the voucher sent clearly says there would be no further mandatory fees. Thankfully I paid for everything with a credit card and I have submitted a section 75 claim to my credit card company. "
" Dreadful experience. At payment to Auto Europe there was no indication that a further fee would be required to travel into Austria. This fee doubled the price of the car hire! To compound matters it took almost an hour and a half to get to the car hire depot - this was not highlighted in any information from Auto Europe. Having picked the car up - we discovered 10 miles into the journey that the car had no been re-furled. Altogether a worrying and difficult experience. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MICHAEL - 04 March 2025
" Very good service at Munich airport "
" Great pick up and drop off. Stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 28 February 2025
" A good price and easy to find desk and pick up. "
" Very polite at desk, had a little problem finding vehicle. Clean and tidy. Drop off was early so not many people about. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ILA-MARIA - 27 February 2025
" Good value for money. Efficient staff. If there was a parking disk in the car and the car was fully cleaned, I'd would have been perfect. "
" Good value. Good vehicle. No parking disc, which is a problem in Germany. And there were some old finger nails in the back pocket of the car seat. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ALASDAIR - 26 February 2025
" Great from start to finish. "
" We were delayed by @ 6 hours as we travelled to Munich airport, so we may have missed the busy peiord (this was the Saturday at the start of the half term week!!), however, we were seen within a couple of minutes of arriving at the Enterprise desk, and the service was excellent. The car was great, and the drop of experience (Phillip) was again excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 25 February 2025
" Was overcharged for taking car from Germany into Austria "
" Was overcharged for taking car from Germany into Austria "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANDREY - 25 February 2025
" all is good with autoeurope "
" Had to top up engine oil, bought oil for my own money and can't get a refund from Europcar now. A customer support is non existent. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GARETH - 25 February 2025
" Important points like, the end supplier being at an off-airport location should be made extremely clear. Also, the fact that you need to pay an additional cost to drive to another country was buried deep in the terms and conditions. This should also be super clear to the customer, otherwise the experience is completely tainted and you end up feeling like you've been taken advantage of. It really was a disappointing experience "
" My experience with Flex-to-go was not at all good. Firstly I was expecting the rental car company to be on the airport site and not a shuttle bus ride away. In order to get the shuttle bus I had to call a number and wait 20 minutes for the bus to arrive. Then the journey took another 20 minutes to get to the off-site company location. Then when we arrive we were told that in order to drive the car to Austria it would cost another €150 which basically doubled the entire rental cost!!! Having no other choice I begrudgingly accepted the cost as it was late and there was no other option. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by REBECCA - 24 February 2025
" The man taking the car back in off hire forced me to sign a document for a highlighted mark which wasn't ours. I told him it wasn't ours and that it is clearly an old mark. Please change to refused to sign as I didn't want to sign it. "
" The man taking the car back in off hire forced me to sign a document for a highlighted mark which wasn't ours. I told him it wasn't ours and that it is clearly an old mark. Please change to refused to sign as I didn't want to sign it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 22 February 2025
" Easy, good prices, nice staff, nice car. Will definitely consider using Dollar again at Munich. "
" Everything great. However I found the various invoices received and charges information confusing. I think the total cost was correct but the way it is presented is not easy to follow. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 20 February 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 11 February 2025
" As above great value and excellent service as usual, I always use AutoEurope "
" Andrea the lady at the Thrifty / Hertz desk gave us an upgrade to a Mercedes 'C' Class as it was our 'special' wedding anniversary. She was amazing and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHAD - 10 February 2025
" I won't be booking again. "
" Un organised chaos, very rude customer service and hire car was in poor condition! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RICHARD - 05 February 2025
" Nothing went wrong..! "
" Reasonably swift, pleasant staff. Vehicle was located in a slightly odd spot but nothing to be annoyed about. More than anything, unusually, I received the actual car that I booked 6 months ago - a rare occurrence. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 04 February 2025
" Complained about the terrible service on collection and got brush off "
" They gave us a faulty car making us very late and having to unpack re pack a different vehicle and loads of stress "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ROBERT - 01 February 2025
" The only negative was the 4 seasons tyres. They are not full winter tyres and not very secure on snow, particularly wet snow. Enterprise should fit proper winter tyres for more grip and safety. "
" Very happy, got a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by COLIN - 30 January 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISTAIR - 28 January 2025
" Always had a good experience with autoeurope, but I do always hire from a well known company which helps... "
" Good initial price, got an upgrade and the car was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 27 January 2025
" 10/10 "
" Very profession staff and car was great. Awesome service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VAUGHAN - 22 January 2025
" AutoEurope are great, OK Mobility experience not so great "
" The registration was very rushed as there was a long queue, also the drop off was quick and easy which was great a 10rating, but no sign off which was not great, also I've still not had email confirmation to say they're had the car back a 1rating, luckily I took photos.. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ANTHONY - 20 January 2025
" Your agency provided a good price for a high class rental. I have used you many times and will do again. The car was good - I was pleased to have a Mercedes. I just wish, as a consumer, you do not have to feel you are fighting in the Wild West with the rental agent on every arrival and departure. Maybe the industry will gradually change. "
" The car had a large dent on the front wing on collection. The desk clerk told me the car was clean but take any images. They also said car condition was recorded on cameras on entrance and exit from rental garage. I think that car rental in Germany, UK and USA are more casual on return of the car but I was concerned i'd be charged on the return. Some countries they pounce and try to get payment for damage not caused by the rrenter. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by TOM - 15 January 2025
" Great - as always. "
" Pickup had a long wait. Staff were aggressive. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 07 January 2025
" . "
" Efficient and friendly desk service- fantastic car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 05 January 2025
" As described above I didn't get what I booked which is a strange way to operate. "
" Car group booked was not available. So was downgraded. Offered extra driver and tank of fuel as compensation or a Misubishi MPV which I didn't want. But I suspect it would have been cheaper to have booked the lower group car. Washer fluid ran out on day 3 after not much use. Overall disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by SAURABH - 03 January 2025
" Okay experience in overall. Car was in good condition, though pricing turned out to be far more than initially agreed and expected as explained. "
" Pricing is not transparent with multiple charges involved, and are not explained in the final receipt either. Staff is not as kind and helpful, as you would expect. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MICHAEL - 02 January 2025
" The same as ever, good cars at a good price - and helpful service if needed "
" I was disappointed to discover the daily limit of 200km (I suppose I could have checked, but I have not encountered something this low before) I was charged for the additional kilometres (expected) but also had other charges applied and I don't know why. Trying to get answers from Budget has proved very difficult "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GUY - 19 December 2024
" I feel conned by Autoeurope & will putting in an official complaint. My search requested only at Airport quotes and your quote said "At Airport". The pick up - drop off desk said "Munich Airport". On arrival - after searching for the desk - I found Flex to Go where in the next town !!!!!!!!!!! "
" I feel conned by Autoeurope & will putting in an official complaint. My search requested only at Airport quotes and your quote said "At Airport". The pick up - drop off desk said "Munich Airport". On arrival - after searching for the desk - I found Flex to Go where in the next town !!!!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NATHAN - 18 December 2024
" Auto Europe provide a good aggregation service at large airports and have competitive pricing. "
" Vehicle had a very worn rear wheel bearing, and when we went got to the car it had child seats in it from the previous renter. In addition the fob battery needed replacing and the screenwash had not been topped up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by JOHN - 12 December 2024
" I am seeking a refund and out of pocket expenses relating to the booking below. The product sold as advised did not exist 1 It clearly states pick up and drop off point Munich Airport office. FlextoGo do not have a Munich airport office they are based in Freising 8 kms from the airport. I never book off airport car hire. 2 Our flight arrival into Munich was delayed by 1 hour 15 minutes (23.30 ) On entering the Car Hire airport around midnight Europcar (the only office open ) advised me the FlextoGo office was in Freising . 3 I called your uk number 1233 255114 at 23.15 uk to receive a voice mail saying your office was closed until Friday morning 4 At that point I elected to transfer to our Airport Hotel by taxi at a cost of 35 euros. 4 Friday morning I called FlextoGo and was told as I had not arrived by 22.00 (their closing time) and having no knowledge of flight number the reservation was cancelled but I could rebook at a cost of 150 Euro. I declined their offer. I did advise them that my flight was printed out on my reservation and voucher issued by Auto Europe but they repeated they had no such information. I therefore request a full refund and my local taxi expenses to and from the airport from our overnight accommodation of 55 Euros "
" I have filed a request (via email) for a full refund as the product yiu sold me and charged did not exist plus compensation for the out of pocket expenses I incurred as a result "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ALUN - 12 December 2024
" My only observation is the hidden charges at the point of collection where all charge vast amounts to cross borders - which we all do so why not include these charges in the rental at the point of sale? "
" Flex were excellent - working into the airport but still off site at present Very attentive staff in and en route to their location in the free shuttle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by CRAIG - 03 December 2024
" great "
" easy and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KAROLINA - 02 December 2024
" Highly recommended ! "
" Fantastic ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 17 November 2024
" I have always had good service from AutoEurope, this was the worst with Enterprise. I rang to lodge a complaint and I am still waiting for the promised emailed form, Poor customer service. "
" Almost 2hr wait to get to the Enterprise Counter, not enough staff, they had run out of cars and we were offered a very small car instead of the large saloon booked. Unacceptable delay and poor offer. A medium car was eventually found but this was cramped for the rear passenger. Deadfull service "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RENATE - 15 November 2024
" Communication from Arrivals and between office and drivers seemed a vit fraught with poor signal reception. Drivers were excellent and car was new and easy to use. "
" Entertaining and Efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DIRK - 08 November 2024
" Very pleasant experience overall. Will recommend. "
" Great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROK - 06 November 2024
" Booking process seemed to be very smooth and transparent. Insurance option clear and fair. Biggest downside for Auto Europe is their choice of partners as it's very clear to me, that Flex to Go could be cheap, but there's a very obvious reason why. "
" The car I suppose to pick up wasn't ready and needed to be changed at the point of collection. This was very chaotic and time consuming. Car required cleaning and refuelling, milage didn't get updated. At the point of drop-off (Sunday, 9am) everything was OK. On Tuesday I checked my credit card and 500€ deposit didn't get refunded. When I checked my email, I had a very dodgy looking invoice for 500€ for allegedly taking the car outside of Germany. Unbelievable!!!!! I contacted my bank immediately, blocked the transaction, triggered chargeback procedure and requested to block the merchant completely! Absolute scammers!!!!! Avoid like a plague!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DAVID - 28 October 2024
" used for 10+ years, no reason to change "
" easy to deal with, good car, reasonable price "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 27 October 2024
" Not Happy "
" OK MOBILITY - Reservation No. #8458373 Auto Europe - Voucher No. #5593301 a The customer services receptionist was excellent, professional in every way. She clearly stated all we needed to know about the rental requirements. Unfortunately, we cannot remember her name. the check in time for the first vehicle was 11.37, and for the second vehicle was 12.25. this wasted nearly an hour due to the seat belt problem and the very inconsiderate parking in the pick-up car park She selected our first car from the available vehicles, clarified all of the damages which were present on the car, describing clearly the way we had to go to find our vehicle, gave us the car park exit ticket and the parking space number. Our vehicle was parked in a very tight space, made more difficult due to the fact that vehicles had been parked in the roadway in front of our vehicle. Eventually we got the vehicle out and into a position where we could all get in, load our luggage and prepare to leave. This was when we discovered the crucial problem, the centre seat belt in the rear had been manufactured incorrectly, such that the seat belt itself would move but the seat-belt clip to secure the seat belt in place could not, because of this manufacturing error by MG the seat belt was unusable. I had to return to the OK MOBILITY customer desk where the young lady quickly sorted out a new rental agreement and a vehicle and walked with us to the first vehicle to concur the error on the first car. The second car was also an MG HS, again she pointed out some damages and that the vehicle was overdue some service issues which the vehicle system would tell us every time we stopped and started. The vehicle had 54,379 Km on the odometer, the interior was showing this. The drivers side floor mat had worn through, the communication screen was not stable, so we had to use our personal GPS apps. As we got out of the car park it was clear that there were some other mechanical issues, as a retired automotive engineer for BMW, it sounded to me as if the wheel bearings were in bad condition or maybe the rear differential bearings were worn, or maybe both! The acceleration was very lazy and slow to respond to foot pressure. Taking all these issues into consideration, I was extremely disappointed with my experience with the MG. I hope that when I use OK MOBILITY again next year that we have a better experience. This was not our first experience of renting a vehicle from autoeurope although the receptionist could find no previous record of our rental in 2022. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by DEREK - 01 October 2024
" The Hertz agent at Munich seemed to have difficulty in recognizing the voucher and it looked at one point as if he wasn't going to accept it. I pointed out the Hertz rental number and seemed OK after that. Once again a good price from Auto-Europe. "
" Once again it was a decent service but not fantastic. I had reserved a standard car and ended up with a fairly large SUV. The size caused problems during our hire period especially in small underground hotel car parks. The car itself was a plug-in hybrid with a no charge in the battery and no instructions how to charge it. Why bother with a hybrid when it can only use petrol? A single sheet with basic instructions would have been very helpful. Taking the car back at Frankfurt was easy and very efficient "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ANDREW - 01 October 2024
" Experience with Autoeurope was as every other time I have use,efficient, easy and provided as requested "
" VIVIEN ONBTHE ALAMO DESK WAS BRILLIANT, CALM, REASSURING AND POLITE. PICK UP WAS EFFICIENT, CAR WAS REALLY NICE AND EXACTLY WHAT WE REQUESTED. WON'T HESITATE TO USE ALAMO AGAIN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 29 September 2024
" It was an easy site to use but I ended up paying much more than I expected, due to the late collection surcharge. "
" I was not aware that if my flight was delayed and I couldn't collect the car by 22:00 there would be a 40 euro charge. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARTIN - 29 September 2024
" We have hired cars from our company's but the service we received from thrifty was by far the best. "
" The whole process was very easy and fast counter staff were very helpful and friendly "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHANI - 26 September 2024
" Easy and cheap booking. Had all the necessary confirmations. "
" Quick and efficient. No problems at either end. Little confused when returning vehicle to 'assured' at the airport and no confirmation of return is given straight away. It would have been helpful to know the process in advance but in the end no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 25 September 2024
" Good choice of hire companies. Have companies at most destinations we seek to hire at. Free cancellation up to very near vehicle pick-up. "
" Very quick service...perhaps too quick as did not get time to assimilate everything that I was being told. Had to rely on my previous experience of car hire overseas. Felt rushed. Didn't feel comfortable reading the hire contract documentation before signing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 23 September 2024
" OK "
" OK! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by LIAM - 21 September 2024
" . "
" Not a great experience this time around, firstly our flight was delayed which meant the counter was closed by the time we arrived. There are other rental counters open 24/7 literally 5 meters away, it's not too much to ask to hand the keys over to one of those. Next, I receive a bill after the rental for supposed damage amounting to €1500. Thankfully, I took pictures of the cars condition at the start of the rental so the claim was very quickly squashed. Very slimy behaviour. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RICHARD - 17 September 2024
" I am still waiting for a £240 refund for an overcharge when I upgraded my car. I feel misled about the size of the cross border fee, which was not mentioned on the website during booking and was only quantified when I raised a query. Unfortunately, OKMobility later charged double. "
" OKMobility charged me 108 Euros cross border fee. AutoEurope had quoted to me 53.55 Euros. This is a significant expense and over double the price I expected. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by AHSAN - 06 September 2024
" We hired a car from Alamo Car Rental (NH COLLECTION HOTEL ARNULFSTRASSE 2 MUNCHEN, GERMANY) on 17th August, 2024. We returned the car the following day on 18th August. While returning the car at the same location it was noted by the person in charge that there were minor scratch marks visible on the right-side plastic wheel caps. There were no marks observed on the left side plastic wheel caps. There was contradiction as in the rental agreement, it was written as " Left Front Wheel Scratch: Felge fahrer seite vorne kratzer " but no marks observed in left front wheel caps rather marks were seen on right wheel caps. Please see the evidence of the pictures taken when the car was returned. By evening same day, they charged 1050 euros our debit card without even sending us an invoice. A set of 4 plastic wheel caps when I checked online for that car was 25 euros only. There has been no damage to the car whatsoever other than this minor scratches to the plastic wheel caps as can also be verified from the report (Inspection Report.jpg) attached. We are very upset and highly disappointed as there was no mail to even notify us that we have been charged this amount from the card. We only realised it much later when we were checking our bank statements. We made repeated calls to the car rental office to understand why this happened and were very confused, but the calls did not get through. Our rest of the holiday was spoiled due to this. We happened to visit Nuremberg airport on 26th August and there we went to the Alamo office where we explained this to the person at the Alamo office (Enterprise). He verified that 1050 euros (250+800) were deducted and admitted that it is a mistake as the charge should be around only 25 euros at max even if the wheel caps were scratched. He asked us to send this mail and assured us it will be followed through. So far, we have made several phone calls and Witten many emails. There is no response at all. This is an act of loot. This is deception and violation of consumer protection rights according to EU consumer protection law section 2011/83/EU, section 2005/29/EC, section 93/13/EEC. "
" We hired a car from Alamo Car Rental (NH COLLECTION HOTEL ARNULFSTRASSE 2 MUNCHEN, GERMANY) on 17th August, 2024. We returned the car the following day on 18th August. While returning the car at the same location it was noted by the person in charge that there were minor scratch marks visible on the right-side plastic wheel caps. There were no marks observed on the left side plastic wheel caps. There was contradiction as in the rental agreement, it was written as " Left Front Wheel Scratch: Felge fahrer seite vorne kratzer " but no marks observed in left front wheel caps rather marks were seen on right wheel caps. Please see the evidence of the pictures taken when the car was returned. By evening same day, they charged 1050 euros our debit card without even sending us an invoice. A set of 4 plastic wheel caps when I checked online for that car was 25 euros only. There has been no damage to the car whatsoever other than this minor scratches to the plastic wheel caps as can also be verified from the report (Inspection Report.jpg) attached. We are very upset and highly disappointed as there was no mail to even notify us that we have been charged this amount from the card. We only realised it much later when we were checking our bank statements. We made repeated calls to the car rental office to understand why this happened and were very confused, but the calls did not get through. Our rest of the holiday was spoiled due to this. We happened to visit Nuremberg airport on 26th August and there we went to the Alamo office where we explained this to the person at the Alamo office (Enterprise). He verified that 1050 euros (250+800) were deducted and admitted that it is a mistake as the charge should be around only 25 euros at max even if the wheel caps were scratched. He asked us to send this mail and assured us it will be followed through. So far, we have made several phone calls and Witten many emails. There is no response at all. This is an act of loot. This is deception and violation of consumer protection rights according to EU consumer protection law section 2011/83/EU, section 2005/29/EC, section 93/13/EEC. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by ANTHONY - 06 September 2024
" Very good and efficient service. "
" The only slightly negative point is that I had paid for a car with GPS as part of the cost but the initial car they gave me didn't have GPS as they did not have the GPS request on their system. But they remedied it straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 02 September 2024
" Same as above with on the day £91 additional charges not welcome..! "
" Additional £91 needed to drive from Munich airport into Austria was unexpected as never had to pay this before. Used to all be covered in your charges so now nervous to book with you again after using successfully for many years..! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by RAYMOND - 31 August 2024
" See above comments "
" I did not receive a final invoice or any check off document when car was returned. This is not satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DAVID - 30 August 2024
" We have had really good experiences before. It is unclear how we could have been allowed to spend our money with a firm that then would not honour the voucher. "
" Alamo had wrongly put a stop on us renting vehicles. This related to a previous dispute that they have subsequently agreed had been resolved. It was therefore their error. As a result we had to spend a further £900 on renting a car with Europcar. We therefore lost all our money relating to the AutoEurope voucher. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TIMOTHY - 30 August 2024
" Great service again from autoeurope "
" Really easy pick up and drop off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 25 August 2024
" Pick up and drop off were great. The car was great and just about fitted us and three large bags! "
" The car we booked was a little smaller than we wanted and a small upgrade to a slightly larger vehicle would have required a further payment of 298 euros *sigh* The car that we stuck with was usable though, and a lovely car to drive although it did have some tyre noise. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ALAN - 22 August 2024
" . "
" Vehicle was only partially filled with fuel. I've had to pay for the difference out of my own pocket. Hertz have charged me for an extra days rental. I actually returned the car several hours early. I've emailed Hertz will supporting documentation and photos but no answer. Normally they are very good but this rental has been a disaster. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by INGO - 17 August 2024
" Still one of the best sites for price comparisons for car rentals. "
" Quick and efficient checkout of vehicle. Friendly staff and good prices. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRIAN - 16 August 2024
" Slow queue to pickup, otherwise fine. "
" Slow queue to pickup, otherwise fine "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 15 August 2024
" Csscscscsvs "
" Sfafwgwfwfwfw "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by TIMOTHY - 12 August 2024
" Great web site great service "
" Best car hire experience to date "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by GREGORY - 06 August 2024
" Easy, and friendly. Nice car "
" The cross border fee was higher than quoted €12 per day not 10 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MICHAEL - 24 July 2024
" No comments to make. "
" I booked Dollar but it was actually Hertz. No issues with either the car or pickup/dropoff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALASDAIR - 23 July 2024
" Auto Europe is a good and reliable website. Used several times "
" Great service and good value. Very easy drop off.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PAUL - 21 July 2024
" Always use Auto Europe. "
" Long waiting time in queue to pick up car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ERWIN - 16 July 2024
" clean vehicle, helpful staff, would book again. "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 11 July 2024
" My reservations all concern the appalling level of customer service from Hertz rather than Auto Europe. I did provide my flight details on the online check-in with Hertz but they failed to register, it would appear. I'm not sure who has overall charge of the websites. "
" Our flight from Manchester to Munich was cancelled on Saturday morning and we were rerouted via Vienna. Despite eight attempts to contact Hertz, no one answered the phone. Unbelievably, they close at 5pm on a Saturday so when we did finally arrive a couple of hours after that there was no one there and we had to hire from another firm. I have requested a full refund but have heard nothing up to now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by GARY - 08 July 2024
" fast and efficient "
" Vehicle had some scratches, this was mentioned to us. We did take video of the condition. As long as were not queried about those scratches, it's ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by WILLIAM - 02 July 2024
" . "
" Great service, very good vehicle - Hyundai Staria, easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 13 June 2024
" Jury is still out. If you help me get my money back out of Hertz Thrify, then I might recommend you. "
" No car available for us! We were given a sheet of paper to go and find a car from any other hire company. They were no help at all and we are currently over €700 out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ANTHONY - 10 June 2024
" Generally good, lots of options to hire but I think car hire can be modernised to collect much more info upfront instead of creating delay on pick up "
" generally good but (and this isn't unique to OK Mobility) the pick up process is so unnecessarily slow. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LORRAINE - 01 June 2024
" Wonderful! It's so nice not to have any problems and the staff helped with a GPS (not available for one way rental) and hints on places we were going. "
" Wonderful! It's so nice not to have any problems and the staff helped with a GPS (not available for one way rental) and hints on places we were going. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MALCOLM - 01 June 2024
" OK mobility have kept me fully informed all the way through the process. I was a little concerned when I picked up the car as there was a scuff on one wheel and a little body damage under the front bumper. It was a long way back to the reception desk and we had been stuck in a very long queue at passport control. I didn't want to have to go back to the desk and reasoned this is Germany and they are honest people (unlike car hire experiences in Italy). All was good - thank you "
" Great service from the guy at the counter who did the handover for the car. Spoke excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MARK - 29 May 2024
" Really quick pick up and drop off - lots of staff on duty. Staff always really helpful! "
" Always really helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by THOMAS - 06 May 2024
" Auto Europe is the best hire car site around mainly they offer the worry free no fee damage reduction as extra for a very reasonable price . Thanks "
" Amazing Service nearly brand new car . Highly recommend, booked again already with Alamo for my next rental . Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DEREK - 03 May 2024
" Always efficient and good value for money "
" Very efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 24 April 2024
" Felt isolated and not part of the deal having no paperwork or receipt once car returned. "
" The person checking out the car was very polite and helpful but unfortunately failed to give any paperwork before or after drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ILA-MARIA - 18 April 2024
" Booking with auto europe worked well. "
" Forced to use online check in, which took ages. I'd rather have a person hand me my keys and be done. I'm used to quick and simple, not long and repeated data entry. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 10 April 2024
" Mike was great at Munich airport. "
" Everything went well. Mike at the desk in Munich was great and really helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CLIVE - 05 April 2024
" Very efficient "
" I like the all-inclusive insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARTYN - 24 March 2024
" All fine. A little pricy given the number of vehicles available at Munich airport. "
" Friendly counter staff. Took a little while to get past all the upselling attempts. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 22 March 2024
" All good and badly let down o0n return "
" The returning agent seemed set on finding fictious scratches to the extent of wiping existing dirt from inside the boot. Maybe they are on commission for excess costs? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 18 March 2024
" AutoEurope have been very empathetic about the problems I had with the rental company. I hope they do manage to get those corrected. "
" Higher prices charged locally. They treated the AutoEurope voucher as a credit to be offset against much higher local prices which they invoiced later after the rental. Dollar have stonewalled me when I tried to complain. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 17 March 2024
" Fine apart from the unfastened bonnet. "
" The car was brand new and generally fine, however the bonnet had been left open which we were surprised to find out doing 120k on the autobahn. I pulled over to the hard shoulder to sort it and a pick up truck came steaming up behind, stopping within an inch of the rear end. We were very lucky to not get hit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by GUY - 15 March 2024
" The whole service I received at Munich Airport was excellent. "
" Great value for money and very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MALCOLM - 13 March 2024
" Only thing was AE said the cross border charge should only be max 30 euro. It's was actually 37. You might want to correct yr terms and conditions "
" All good no problems. All staff super nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 12 March 2024
" Well prices and professional service "
" Easy team to work with and very happy with the service I got. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KAROLINA - 10 March 2024
" Great experience ! "
" Everything was perfect, especially the counter lady who was super efficient ! The only thing, the engine could have been a bit stronger. We were travelling to Austria and sometimes it wasn't powerful enough. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SCOTT - 08 March 2024
" Very good "
" Very nice and professional lady on the reception desk. Bit odd leaving the keys in the car at the end though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WOLFGANG - 28 February 2024
" Highly recommended, best at Munich Airport "
" Efficient,friendly fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 28 February 2024
" Went very smooth. "
" Very quick and easy with no fuss. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STUART - 28 February 2024
" I asked for support from AutoEurope during a difficult car hire experience. I was advised that AutoEurope had contacted Hertz on my behalf but neither AutoEurope or Hertz responded to my follow up emails or calls. I've used AutoEurope on many occasions previously and not had any issues but when I needed assistance you didn't deliver. "
" Truly diabolical. Incorrect information provided by counter staff, car tyres unbalanced, credit card charges with no explanation provided, complaints ignored and don't answer their phone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by MARK - 27 February 2024
" I'm after the best offer, the brand of aggregator that I use is irrelevant. From my comment above, you cn see that there was room for improving my actual hire experience, but how much AutoEurope can contol this I don't know. "
" Couldn't find the counter - very little visual presence in the car hire 'village'; drop off involved a sarcastic exchange with the staff - needs clearer instructions. Car was rubbish - Jeep wasn't what I ordered and power to weight ratio hopeless. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by RICHARD - 27 February 2024
" Pleased "
" Very easy to do business with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FIONA - 21 February 2024
" Thanks to Erika on the desk for her amazing service with a smile. "
" Although there were a few "hidden expenses" that caught me off guard, I really enjoyed my overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 20 February 2024
" There is often a wait but over two hours was unacceptable. "
" There were three staff and 24 names in the standard queue and three in priority when we arrived. The staff were nice but clearly not sufficient. We took just over two hours to be served by which time the queue was at 39 families many with tired children. Not fair on customers or staff. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HILAIRE - 20 February 2024
" I am awaiting a response from you and a refund "
" I have emailed Auto Europe complaining about how filthy the car was at pick up. I am awaiting a response and a refund. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by SIMON - 20 February 2024
" Very smooth "
" Really good reception service at Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 09 February 2024
" Very friendly "
" All good except there was a wrong car in the number we were sent to but it was quickly rectified "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NIALL - 07 February 2024
" No issues "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 05 February 2024
" Problem with avaiability of suitable vehicle "
" No suitable vehicle available. Had to wait 1.5 hours for one to be available. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MATTHEW - 04 February 2024
" All good no problems "
" First time hire from ok. quick and easy well priced and good quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by URSULA - 30 January 2024
" Pricey extras "
" Very efficient, however they charged €84 extra because we were traveling into Austria... I have made this journey annually for many years and have never paid more than €35 with other hire companies... I was shocked at the cost and it would make me think twice about using them again even though in all other aspects they were great. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TIMOTHY - 24 January 2024
" Very good "
" Fastest check-in I've ever done !! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 18 January 2024
" Great experience with Auto Europe "
" Additional charges too high "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BENEDICT - 16 January 2024
" I have always used Auto Europe to hire cars, but the last two experiences with Thrfty in Orlando and now Hertz in Munich have really let you down. Last year I hired a car through you and from Enterprise at Munich airport too and they too downgraded the car I had booked. When you have 5 adults and luggage you need a car that you book or one similar - not smaller. I dont see the point in giving flight numbers and times if you are going to be given what they have got. "
" I told the guy at the ciunter I needed a car with a large boot having booked a BMW 5 series estate or similar and was offered a small estate, the size of a hyundai 30. It was premium but no leg room at the back and small boot. I had to go back to the counter and then was offered a SUV, which again had a smaller boot. We took it and managed luggage on our laps as we hadnt time to waste going back to the counter again. The car was not what we asked for nor similar in my view. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by HASSAN - 10 January 2024
" Cross border charges were not clear at the time of booking, and only imbedded in the T&C . I only noticed it when I was charged the same by Hertz at the time of pick up. No clear breakdown or differentiation between the actual cost of car rental and the insurance bought. "
" No clear instruction or information about the EV charging fees, unexpected cross border charges which I never encountered whilst renting cars in Germany, and unexplained charge of the initial EV charge which was not competitive. Overall I spent more £/Km on EV compared to typical diesel charges, which defeat the purpose of an EV and I put this down to poor information from Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MARK - 10 January 2024
" Only slight issue was a increase in price not notified before paying for changing counties doing rental period "
" Car wash was not cleaned prior to collection. I had to remove rubbish including open sweets and drinks from the car. In addition the outside was not washed and had wax writing on the windows. Upon starting the engine i discovered that the car did not have any fuel. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by STEPHEN - 08 January 2024
" Generally positive other than my comment regarding Keddy charge. "
" car was as expected, counter service very efficient. One slight discrepancy was that they charged a Premium station Surcharge of 7.47 euros which I had thought was covered by the initial payment to yourselves. Not enough to make a fuss about but odd. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ABHIJEET - 07 January 2024
" I always book with Auto-Europe, about 4-5 times per year. There are some issues with the companies that should be highlighted by Auto-Europe so that better service can be provided. "
" I was unhappy that the car I booked was not available. VW Tiguan automatic. They were offering a Tiguan manual. The other 'similar' car on offer was BMW X2. The counter person told me that the boot capacity was similar. Not so. Less by 100cc. So, I had to go for another car which was an upgrade and was charged accordingly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by LUKE - 05 January 2024
" Excellent service from check in and drop off staff in particular check in. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SAMOUIL - 03 January 2024
" I prefer pricing to be inclusive and transparent so I know what to expect in additional local fees. This should be integrated in the overall cost "
" Generally good but I found additional airport fees excessive. Fuel was charged at 3 times the cost. "Premium location fee?' etc. Over €100 in additional fees. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDRE - 18 December 2023
" Emailed about the additional charges and lack of suitable car - requested an estate to accommodate luggage which includes snowboards - less than ideal space in the coupe alternative "
" Book an estate, ended up with a couple. No car available at requested pickup time, waited 45 minutes. Hertz said no damage on vehicle, found damage so had to waste more time reporting that. First in line on return, last to be checked...also charged more than stated at time of booking - additional charge from hertz in addition to the expected cross border charge "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by DANIEL - 04 December 2023
" You allowed me to book a car at the time the office was closed. I then had to pay for and book another car and you will not refund me. An absolute utter disgrace of a company that I had used many times and will never use again and not will anyone who knows me. "
" You allowed me to book a car at the time the office was closed. I then had to pay for and book another car and you will not refund me. An absolute utter disgrace of a company that I had used many times and will never use again and not will anyone who knows me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by PAUL - 29 November 2023
" Polite and knowledgable staff "
" A reliable and efficient service. A clean car although rather underpowered. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NATALIE - 13 November 2023
" Very satisfied "
" Great customer service at airport. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTONY - 18 October 2023
" Bets rates, best deals, easy booking and easy to change if necessary. "
" Check in desk was not overly busy and I was served in a fw minutes. Process was fast and I was on my way very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ARTHUR - 15 October 2023
" As above "
" All good, new car, full necessary accessories and excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KATE - 05 October 2023
" As stated previously "
" Unfortunately the car was not was we had reserved. Whilst I appreciate it's not always possible to provide the exact make and model, we were given a car with a smaller boot, which didn't quite fit our two suitcases. There were only one or two staff on the Hertz desk at any one time so the wait to be served was quite long. We were overcharged at the end for extras, which fortunately we were able to resolve at the desk. The charges were very unclear on the paperwork. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANDREW - 04 October 2023
" very happy with Auto Europe "
" The Sixt team tried very hard to upgrade us, claiming our 8 seater for 6 people was too small!! We resisted and it turned out they didn't have an 8 seater from our chosen category so had to give us a free upgrade so ended up with a great vehicle. The agent then tried very hard to sell us insurance, claiming we weren't covered for various things including breakdown cover! He said various derogatory remarks about Brokers saying we are fully covered with their insurance when we are not. Basically he tried to terrify us in to spending more money. We resisted. Not a pleasant pick up experience at all and had to then wait 30 minutes for our free upgraded vehicle to be cleaned "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DAVID - 28 September 2023
" Booking process was great and when I had a little problem with a previous booking they were very helpful and resolved this successfully for me. "
" A very smooth hire. Friendly staff at check in desk and no queues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 20 September 2023
" see above "
" Diabolical service, you cannot contact the munich desk, i tried to call to say flight delayed initially, then left voice message through the phone option system requesting a call back, nothing came . i wrote an E:mail on day after pick up, finally responded the following wednesday, 5 days late. Spoke to Hertz germany on day after i was supposed to pick up, even they could not get through to munich airport hertz, no one answered and i was informed that all the customer direct phone lines had been disabled to munich and frankfurt. So arrived just after 10pm, office closed, someone waiting had said they disappeared at 9.30pm. There were 3 others waiting for cars. We were told the nachtman, would sort at 11pm, he arrived, said no keys, so couldnt help, and not his problem. So there is no ability to contact the office, the back up system doesnt work. Luckily i was able to hire a car for 24 hours at a cost of ~ 160 euro. I would like some compensation from hertz please "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EIRIAN - 13 September 2023
" No problem at pick-up or return - however the return staff examined the car very carefully for any very small scuffs or scratches. There were none, so I didn't have to explore the 3rd party insurance bought thru' Auto Europe, a first for me! "
" Keddy turned out to be EuropeCar in all but name - got a very recent, low milage car. No problems at the pick up desk and all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 13 September 2023
" Please see note above. I felt pressurised at the airport to take on insurance without the figure being quoted to me. Whether I would recommend either Autoeurope or Hertz to a friend will depend very much on how the matter is resolved given how much more expensive it was than I was anticipating. "
" I'm very confused by the total cost: £517.02 to you on 28th August; £442.54 to Hertz on 10th September, neither of which is the figure you quoted to me in your email of 31st August and added together they come to significantly more than I was expecting. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SAMUEL - 07 September 2023
" Great service, saved £100 by cancelling and rebooking. "
" Great staff, easy drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STEWART - 01 September 2023
" Stung with a bill at the end of the hire contract from Hertz. This was not something that I was expecting DAMAGE WAIVER (CDW/LDW) 16.00 A THEFT PROTECTION 8.00 A LOCATION SURCHARGE 27.61 A ROAD TAX 3.60 A CROSS BORDER FEE 35.00 A VOUCHER** -90.63 A M_I_S_C_E_L_L_A_N_E_O_U_S_ _I_N_F_O_R_M_A_T_I_O_N_ _ _ __ _ _ _ __ _ _ _ __ _ _ _ _ VAT 8.29 **VOUCHER VALUE: VOUCHER BASE 90.63 INVOICE AMOUNT 51.90 EUR "
" Stung with a bill at the end of the hire contract from Hertz. This was not something that I was expecting DAMAGE WAIVER (CDW/LDW) 16.00 A THEFT PROTECTION 8.00 A LOCATION SURCHARGE 27.61 A ROAD TAX 3.60 A CROSS BORDER FEE 35.00 A VOUCHER** -90.63 A M_I_S_C_E_L_L_A_N_E_O_U_S_ _I_N_F_O_R_M_A_T_I_O_N_ _ _ __ _ _ _ __ _ _ _ __ _ _ _ _ VAT 8.29 **VOUCHER VALUE: VOUCHER BASE 90.63 INVOICE AMOUNT 51.90 EUR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 30 August 2023
" As with previous hire cars, AE always deliver and hoping that they can sort out the issue I have with Hertz/Thrifty as I have never had reason to complain before. "
" Shocked, on arrival was told there was no car and when I politely asked why, was told to wait in the airport for a call. I was offered a smaller car which wasn't suitable so then asked if I could have a larger car, only to be accused of asking for something I hadn't paid for. Andrea Spel who looked after me and my wife was so rude, I could hardly believe it. Her supervisor introduced himself and to be fair. sorted us out with a suitable vehicle. I have also started the process to claim back charges that I shouldn't have been charged for. Not very happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ALEXANDER - 25 August 2023
" I have always been pretty happy with the service provided. "
" I was delighted by the help and advice offered on your helpline about collecting a car after 10pm and then the ease of changing my hire provider. However, having booked the car through European, the first thing the desk attendant did was offer me a more expensive car (offer not accepted due to significant additional cost). To avoid paying any excess, I asked for insurance and this cost more than the actual rental (and much more than most other providers at Munich airport). The car was then not in the location I was told and after about half an hour of looking, I was fortunate enough to bump into a Europcar employee who managed to locate it (approx 150m from the car park space that was written on my ticket). Finally, when hiring a car, one assumes that all services etc. are up to date. However, whenever the car was started a warning was displayed that the car was over 6000Km overdue a service. All in all not my best car hire experience and I am not sure I will advising the guests that book my holiday house to have a similar experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by TREVOR - 21 August 2023
" I wish I had just gone straight to Sixt and not paid an irrelevant amount. It cost me another 128.70 Euros. "
" I was angry and shocked when told that the Full damage and theft protection which I had thought was being paid to Sixt was not valid and needed to pay Sixt's insurance to be covered. I don't know what amount I paid on your website as it is included in the total cost but I would like it to be repaid to me immediately. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANNETTE - 17 August 2023
" Good value (although would look to book a higher grade car next time) and good support. Cannot fault the Enterprise desk at check in but would probably use a different company simply because the car was not what we really expected and not suitable for our needs "
" although the car provided was a SUV it was a Renault and considerably smaller than we would have expected - shouldn't have been classed as an intermediate SUV in our opinion. In addition, although only 4,000 km on the clock the air conditioning did not work - not good in 32 C temperatures! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by ALEXANDER - 07 August 2023
" As above, if a booking is made is it not possible for the rental company to double check to see if a flight is delayed (why else would the flight details and number be needed when booking). "
" It was a pity that my flight was delayed, and this was only communicated to the passengers on the plane once we had boarded. As a result, I was unable to communicate that I would not be able to pick up the car by 10.00pm, and the desk was closed when I did arrive at 10.15pm. Therefore, I had to sleep on a chair in the terminal until I could pick up the car when the desk open the following morning. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STUART - 05 August 2023
" Our go to company at Munich as sixt are sxxt and don't care about customers "
" After the very poor service we had with SIXT at Munich last year, ( closed their counter 5 minutes before we and 3 other customers arrived） it was a pleasure to find a company that clearly cares about its customers. ' "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 03 August 2023
" Mainly very good "
" Short staffed on check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 24 July 2023
" see above "
" I have been over charged and Hertz refuse to come back to me to justify why. Also, the petrol tank was not full when I picked the car up but I returned it full so feel I have lost out. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by IAIN - 19 July 2023
" Very good "
" Our flights were delayed because of storm at Amsterdam. You guys emailed Enterprise and someone stayed late after closing to wait on us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANNIBALE - 11 July 2023
" Pleasant staff "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAMUEL - 05 July 2023
" Always use auto europe "
" Very smooth and quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by BEATRICE - 02 July 2023
" Friendly helpful check-in, help when getting the car. Perfect car for my planned travels, very friendly helpful drop-off service. The only negative thing was that a warning light came up during driving regarding servicing the headlights, which was a bit worrying, but they worked and I could continue with travels "
" Great service, great car for my travels "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MICHAEL - 28 June 2023
" Cost effective quote "
" Not enough staff at rental desk , it took 30 mins before being dealt with. Inaccurate extras quoted with out all the taxes. Van had a fault , sorted by staff. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ROBERT - 05 June 2023
" The car was returned in perfect condition, signed off as such by their employee Asterix and the contract closure note issued to that effect. They now send me a hugely stressful note today saying the windscreen is cracked which is false and never happened on our rental. Alamo are being criminal. First time I've ever used them. Please intervene. "
" The staff at pick up were good. The van was excellent for our use. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DUNCAN - 16 May 2023
" All very efficient and straightforward "
" All very straightforward and effective. All staff were very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CAROL - 04 May 2023
" Not met for a drop off check - hate this, prefer to agree all is well on return "
" It would have been better if your paperwork said go to the Europcar desk - no signage for Buchbinder - had to ask Hertz "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 02 May 2023
" Positive "
" Efficinet service, the only imporvement woudl have been at drop off. I had to wait for a member of staff to check the car and book it in. I was not happy just to hand in the keys without the car beieng checked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RACHEL - 27 April 2023
" nothing much to say apart from the additional charges we incurred were way over the top! additional driver, cross border fee and small amount of fuel ended up being an addtional charge of £214.09 on top of the £146.36 already paid through Auto europe. much more than we usually pay for these supplements. As a company we hire 100 plus vehicles a year on our events in europe. Will not be using Hertz again "
" See below "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by JOHN - 20 April 2023
" We are waiting to hear vack from Europe car. "
" Not helpfully, gave us a car below the group we paid for then said to up grade to a bigger car was 500 euros more. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by LES - 19 April 2023
" Still the best site for car hire. "
" Check-in was empty at the time so experience was excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROBIN - 14 April 2023
" Efficient. Picked up vehicle with no fuss. Good condition and clean. Drop off was very smoothy "
" Was offered an upgrade at the counter, but cost was greater than it would have been if I booked it online originally....... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 31 March 2023
" Everything went very smoothly, car was great to drive, no poroblems "
" Quick friendly check in, faboulous car (despite all teh confusing technology) easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISON - 27 March 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NEIL - 22 March 2023
" The car stated in the voucher was nothing like what was offered. This meant upgrading at a cost to the next class up. Average service at best. "
" Very average! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 17 March 2023
" .excellent service with Andrea -even given upgrade small mark on passenger side not shown on document so had to get amended before driving off "
" excellent service with Andrea -even given upgrade small mark on passenger side not shown on document so had to get amended before driving off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANDREW - 14 March 2023
" quick pick up good vehicle.Easy drop off "
" good counter staff efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ALAN - 10 March 2023
" Great "
" Very Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANGELIKA - 07 March 2023
" Excellent service. Very friendly and helpful people at the desk! "
" Super uncomplicated and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 02 March 2023
" Ok "
" Same vehicles and service as Europcar so if the mileage limits and frills aren't a problem then this is the cheaper option "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 28 February 2023
" Excellent service "
" Lovely woman, very helpful and a surprise upgrade that we were very pleased with. Have booked again already. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DARREN - 27 February 2023
" Very easy for both pickup and drop off with all personel being helpful, polite and friendly "
" Very easy for both pickup and drop off with all personel being helpful, polite and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 22 February 2023
" Hassle free "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BORIS - 22 February 2023
" Easy and good service "
" Not enough staff at collection later at night. May e because most other vendors where already closed 3 desks had over 20 people to deal with. Some tech issues with their booking software. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARC - 21 February 2023
" Very good, as usual "
" Excellent service all round. Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 20 February 2023
" . "
" Excellent staff at Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 19 February 2023
" All good "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROGERIO - 16 February 2023
" Disgusting experience "
" SCAMMERS Thrifty and Hertz operate together in Munich airport. They are scamming people using the old trick of the "car is damaged" so we will keep your deposit. I have just opened a claim with my bank / credit card and another one with European Consumer Office. Stay away from this disgusting as*holes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by DAVID - 16 February 2023
" Good price and easy to book. "
" No queuing and a smooth process at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 14 February 2023
" We will ot usw auto Europe again if it would men the car is from AVIS "
" We never had such old car & very scratched also the counter people are more interested in selling extras or upgrades then we had ever before & we had many rental cars. So for the price we payed for a car it was more then unsatisfactory. So no we will not use AVIS or any agent using AVIS ever again "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by PAUL - 31 January 2023
" I contacted you to advise I would be collecting car a couple hours later than expected Even though I had paid for the car I was told they may give my car away and charge me, they said they'd call back but didn't so me my partner and 6yr old were worried right up until we collected the car thanks "
" Car was much smaller than one I booked Couldn't find anyone in the garage to point out minor issues Vehicle wouldn't lock on many occasions and finally had to contact breakdown services who were useless so ended up having to leave car unlocked in Munich after wasting hours of my holiday faffing "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANDREW - 31 January 2023
" Good value from Auto Europe and excellent service from Enterprise "
" Pick up was easy, services was quick and efficient. Efficient collection, Enterprise helped us load our luggage and set the sat nav to English. Couldn't be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 31 January 2023
" The Car was a Europcar vehicle and a VW Touran which was perfect for our Skiing holiday. I ordered a VW Passat Estate, but the Touran was an excellent alternative. "
" Digital check in device was obscured by others in the queue. Consequently, when I got to the lady at the desk, she told me I had to go back to register on the touchscreen device. This caused us over a 15 minute delay checking in !! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MARK - 29 January 2023
" Generally very happy. "
" Very good friendly service at collection point. Excellent vehicle. Only slight frustration was receiving an email from Sixt the day after we had returned the vehicle - to say we hadn't returned it and would we like to extend the rental period. I called Sixt and was advised it was probably just busy with returns. I still haven't received confirmation all is well but I have received an email from Sixt asking me how happy I was with the experience. I guess they've booked it back in now but a perfect experience fell short dime to this and it would seem to me a fairly simple matter to address? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 25 January 2023
" I am extremely unhappy about the experience, i have used Auto Europe for the last 10 years plus hiring cars for 4-5 weeks a year. please can you endeavour to recover the battery money from Europcar/buchbinder ASAP and i also would like compensation for my lost days skiing. many thanks David "
" several items: breakdown on sunday morning, battery totally dischsgred and flat, had to be replaced, i had to pay for new battery, this has not been refunded yet despite several e:mails sent. Also due to breakdow i land my 2 fellow travellers lost as days skiing, for which we are not at all happy. furthermore, the tyres were all at 1.7 bar, not required 2.4/2.5 bar. there was not windscreen washer fluid. There were many areas of damage and it was not possible to work out where from paperwork "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ALISTAIR - 23 January 2023
" Quick and efficient with a very nice vehicle. "
" Was served at the desk within minutes and away from the airport very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 20 January 2023
" good service by both Auto Europe & Alamo "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 05 January 2023
" I found when I called Auto Europe call centre about details for a baby seat rental very helpful and then switch me through to Alamo office Munich Airport to asked my final question, I found this very helpful and made sure all my questions where answered, very impressed, as I also run my own business "
" I found the staff at the check-in desk helpful and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEVIN - 01 January 2023
" Have dealt with Auto Europcar many years & always had good service & good value although I must say prices have increased a lot since the pandemic "
" The agent lost interest when we declined an upgrade & additional insurance package. The extensive damage to the car was all listed in German & difficult to identify in the dark pick up area. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by CHRISTOPHER - 29 December 2022
" . "
" I was particularly pleased that my flight was delayed over two hours, past midnight, but I could still collect my car. Awesome service guys! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 26 December 2022
" NEVER AGAIN TRUST BUDGET and probably I will not use AUTOEUROPE either as they introduced BUDGET with misleading charges and very poor return processes. "
" While check in seemed to be quick, it appears I was mislead at check in about what I was paying for. Furthermore and more important, even though I physically returned the car before 12noon, they were so busy that Budget recorded my return more than an hour later, by which time I was already at the departure gate. As a consequence of their tardiness at car return Budget are charging me an extra days car hire. They also sent a bill that did not detail the full costs. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HAKON - 21 December 2022
" Additional charges not transparent. "
" Didn't get the vehicle booked nor offered an upgrade. Surprised by not previously disclosed charges. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOHN - 19 December 2022
" No messing at drop off quick and easy "
" Hassle free pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 15 December 2022
" 100% "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 14 December 2022
" Great rates and easy to use website. "
" Another great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 02 November 2022
" As above "
" The car was excellent. Pick up was fine and easy, although the excess waiver seemed more expensive that previous rentals. The drop off was a touch un-nerving as there were hardly any people there and it was simply leaving the keys in the ignition and no check in etc. I appreciate that this is not directly under the control of the hire company but it still needs addressing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 01 November 2022
" The new car was very pleasant to drive, but a bit to technical in terms of finding everything from Sat Nav etc "
" As always Alamo was quick, efficient, and friendly and when I had to change the allotted car just before I was to leave the airport due to a flat key battery, I received immediately a different car with the help of an employee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 16 October 2022
" As 3 above. "
" First class service. Reasonable cost. Pleasant to deal with, especially staff at car pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEVEN - 04 October 2022
" All excellent "
" Excellent service, couldn't fault it. Chap on the desk was brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 25 September 2022
" We have had no problems with Auto Europe and have used them in the past- pre -covid. We await to see the outcome of Avis. "
" Everything went very well and smoothly with very easy pickup and drop off with the car. We thought this was the easiest part of our holiday and on return filled in an Avis ratings form with a very good report only to find later that day on checking my online bank, Avis have an extra £121. 42 pending transaction due out?? We paid with Auto Europe in full before we left. Nothing has been said to us from Avis regarding this extra cost and no reply to emails=hence we are still in limbo with this and Auto Europe are looking into it for us. On research Avis seem to be very good at adding extras on without any information to the customer? According to Trip advisor and other travel sites. I would say to others- book with care and be wary. Two days prior to departure Avis phoned us twice to request further information-driving license number etc , but at no point mentioned any extra charges. Similarly, upon pick up the Avis counter clerk made no mention of any extra charges . For what reason do I only discover this when checking my bank account? I am most dissatisfied with this particular car hire experience and I await a response and clarification from Avis and Auto Europe . "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by TREVOR - 20 September 2022
" Not very good at all. Had to wait ages for collection and then the probs with the cross border fee. Vehicle was pretty good but very quickly showed tyre pressure was down so had to check and adjust for safety "
" They charged me a cross border fee of 37.40 when my auto Europe voucher stated it would be 17.87 euros and when this was shown they said it went up in April and to take it up with you which I am now doing. Not very good at all!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by MARK - 14 September 2022
" Pleased with the ease to compare prices. Sat Nav should now be standard in pricing. Clear pricing with no shocks or surprises at the desk. "
" Clear pricing for comparison Happy that the Sat Nav was included. Pleasant staff on the desk not pushy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 08 September 2022
" Overall average but the car was very noisy due to engine management light and staff didn't care "
" The car had the engine management light on and it was very noisy as a result, when I dropped it off they didn't care less. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ANTHONY - 07 September 2022
" Excellent service "
" Very efficient and user friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 02 September 2022
" very good apart form the insurance hard sell. "
" Were unwilling to accept that your insurance was adequate. I have taken out full insurance with yourselves. Was persistently trying to sell me more insurance. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 02 September 2022
" Hertz are terrible, hopefully you can sort out my problem with them . I have used Auto Europe many times before with no problem and would recommend . "
" We travelled around 350km in the four days we had the car. After returning the car Hertz sent an invoice ,via email, for 2111.00 Euros claiming in 4 days we had driven 7575 km. This sent me over my credit card limit. Hence it was and still is a terrible end to my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTONY - 01 September 2022
" Best way to find a good value car at the location you want it. "
" Good location at Munich airport, efficent and good service. Car was in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 27 August 2022
" Please see abive, but overall it was excellent "
" The staff at the collection point were excellent. They even offered to change our car free of charge when they realised ee had very large bike bags with us. However we had to explain that there were only two of us and we could drop the resr seats, however i did think it was very thoughtful of them. Thr drop off was a breeze ss well. Would definitely use you again and recommend you to others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 18 August 2022
" Longer queue than usual but otherwise good "
" Global now part of enterprise along with Buchbinder. With 3 companies at one desk service is very slow "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by CHRISTOPHER - 17 August 2022
" Sixt should have at least two people, if a number of people are still expected to arrive and prioritise prebookings. "
" We had to wait an hour at Munich airport to get the car, due to only one Sixt representative and very long discussions of other customers about which car to take. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALLAN - 16 August 2022
" You need to recheck add on prices such as cross border fees. Also there were additional breakdown assistance fees if crossing a border. Which we were not advised of. "
" The queue to pick up was extremely long ( took over one hour ) and there was no express desk for pre registered bookings. Also the cost to cross border was more expensive than advised by Auto Europe. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 15 August 2022
" very good until overcharged without explanation "
" overcharged on credit card from amount Auto Europe advised. no explanation. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 11 August 2022
" Good rental fee and zero excess ... best value on the net "
" Very good value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 25 July 2022
" I was happy with the car hire and the service but there is no garage available on route to Munich Airport and the guys at the Drop off were very ignorant!! "
" I thought the drop off guys were very ignorant!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLGA - 25 July 2022
" all good "
" trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JEFFREY - 18 July 2022
" excellent customer service "
" excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 09 July 2022
" Best price on the web "
" All fine except the both the cars we requested were unavailable. Given what was called an upgrade but although clean on the outside the vehicles interiors were dirty with cigarette ash and food crumbs on the seats , the back area required a good clean out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ILKA - 30 June 2022
" Good value for money "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMIE - 22 June 2022
" Initial booking easy and appeared good value. Final cost more than tripled so far. Hopefully can be resolved without fuss. "
" I have had to raise a case with Europcar. I paid you £170 and confirmed top insurance. At the airport i was told the car I had was too small. So I had to upgrade. I was then told I did not have top insurance. So I had to pay another £482. Now I am back in the UK I am now being charged another £86. The total for 3 days hire in total is now £738. This is no where near my original payment. I appreciate I paid Austria crossing and 2 additional drivers. However I feel I have been ripped off. If you can offer some assistance it would be greatly received. Even the man at Europcar Bristol said it seemed high when I raised the complaint. I'm not a happy customer at the minute. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KENNETH NIGEL - 18 June 2022
" Annoying but fine "
" We arrived - already later than expected as the flight was late , to find the car was not ready It had yet to be cleaned! Staff member on desk was quite helpful and rang us when it was ready but we had to hang around an extra hour "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NICHOLAS - 18 May 2022
" Good car but very poor drop off and large overcharge that needs to be resolved immediately please. "
" At drop off there was nobody to check the car so this was done later. The kms were read incorrectly and I have been charged for driving 4073 km and €1414.82, I had driven 300 km and this is coveredby the prepaid voucher of €119.32. Please coudl this be recitificed immediately "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by PAULO - 16 May 2022
" Not only prices are now higher than ever before, I was very unhappy about having to pay a further €60 for driving outside Germany, even if Salzburg is at the border and much closer to Munich than most other German cities. "
" Not only prices are now higher than ever before, I was very unhappy about having to pay a further €60 for driving outside Germany, even if Salzburg is at the border and much closer to Munich than most other German cities. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 14 May 2022
" Generally good buy Autoeurope gave me the wrong price for the cost of cross border travel. Had to pay more than stated on your voucher "
" Globalrent desk was closed and booking passed on to europcar "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STEVE - 04 May 2022
" Good - will use again "
" Friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANJA - 03 May 2022
" Very good "
" Super efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 26 April 2022
" Good user-friendly website, no problems at all "
" Trouble-free throughout. No wait at check in, process efficient but could have been friendlier. Return procedure rapid and without stress. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by REBECCA - 26 April 2022
" Great experience "
" Great customer service and loved the car thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STUART - 23 April 2022
" Never again with auto Europe and sixt. Plus I sit on 3 company boards so will also ensure they don't either! "
" We arrived at the desk at 00:10 and the desk was closed. Other desks were open ie Europcar so this was disgusting, there were 3 other customers also expecting to pick up a car. To make matters worse they did not leave a note saying they were closed so we spent 45 minutes looking for another sixt desk. I contacted Auto Europe but you just said blame the airline for the hotel cost of e300. I will now deal direct with Europcar as they are professional. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAMUEL - 21 April 2022
" Always use Auto Europe "
" Fastest pickup and drop off at Munich ever, excellent service, great staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 12 April 2022
" Good choice of vehicles and suppliers "
" Very pushy to sell extras, great car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 06 April 2022
" Quick, efficient, reliable car, helpful staff "
" I have used Alamo several times and I was always well looked after "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 25 March 2022
" Car fine. Check in and out fine. Always use Auto Europe. Would be grateful if you could chase up overcharge. "
" They have charged me €66 cross-border fee even though your confirm says €55 and their own checkin desk said €55, being €45 plus VAT. I complained but they refused refund due to some airport levy? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DIDZIS - 21 March 2022
" I am very satisfied with a service provided by Sixt "
" I am very satisfied with a service provided by Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARTYN - 21 March 2022
" Excellent "
" Brilliant but check you have the right keys before you go to the car park. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AL MAGNUS - 19 March 2022
" My booking should not have been confirmed if there was an issue with Sixt. "
" Booking confirmed weeks in advance after carefully selecting what I thought was a trustworthy company. But was blocked from picking up a car with no explanation and left stranded without transportation at the start of it vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by JOHN - 15 March 2022
" Disappointing. I am used to hiring cars and always expect to be stung by extras. One day I would like to think I could just pay the agreed amount, get the car I ordered and be happy. I also think it's time we moved to the norm in the Canada where I ordered a car and my wife was automatically included as an additional driver without cost. I don't really understand the need for a cross border fee when both Germany and Austria are in the EU "
" I received a smaller SUV rather than the estate car I had ordered. I am arguing with Thrifty/Hertz as they have added an airport surcharge on to my bill and taken it direct from my card. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by OLIVER - 11 March 2022
" Great until SIXT sent me a surprise invoice. "
" The car pick-up and drop off was very easy. However, much to my annoyance, an unrequested 'Basic Protection' (costing EUR 100) was added to my rental even though I had a printed insurance policy covering this and declined their coverage on the desk. It now seems to be IMPOSSIBLE to contact SIXT to get this refunded. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREA - 09 March 2022
" Excellent & stress free from start to finish "
" Excellent & stress free from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MEGAN - 05 March 2022
" Easy to work with "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOANNA - 04 March 2022
" Great stuff Leo, you are a star! "
" Excellent customer support to make arrangements to work around our late arrival. Many thanks to Leo! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KATE - 04 March 2022
" Have had good previous experience with AE however, getting charged twice for the enhanced insurance- once by AE and once by the car company - is not right. Am considering booking directly with a car company next time. "
" Very poor vehicle cf the selection I'd made/bought. It barely qualified in that bracket. The clutch was juddery and likely seen some abuse. I was extremely disappointed to pay extra insurance twice, yet again. I upgrade via auto Europe but then on collection am advised I need to upgrade again to have the cover I already upgraded for. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by STEPHEN - 03 March 2022
" Good prices & overall good experience "
" Drop off was a bit shambolic due to staff shortage. Documentation didn't show faults on car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by STEPHEN - 02 March 2022
" Auto Europe is a good company that I've been using for years. Europcar however, are nothing but charlatans. "
" 5yrs ago I hired from you and when I returned the vehicle I received an additional charge for an additional days hire saying I returned the vehicle late. However, I had taken pictures of the dashboard clearly showing the mileage and the time the vehicle was returned. The agency, Autoeurope agreed that the charge shouldn't have been made and refunded me the amount. 5 years on, Europcar decided that I still owed the money for late return and wouldn't allow me to take the vehicle I had booked and paid for without paying the historical charge AGAIN! Disgusting practice and I will never, ever use Europcar again. There was no one in charge at the rental desk and they needed to speak with a remote office. If the timing had been different I wouldn't have been able to take the rental at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEE - 28 February 2022
" Would have liked better help and possibility of another rental. "
" Our flight was cancelled therefore we could not pick up the car. When speaking with you customer service we were just told that we had missed our pick up time and nothing else could be done, not very helpful! Ideally we would like a refund for the unused car. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CORMAC - 28 February 2022
" ok "
" I reserved an Audi A4 Avant for collection at Munich Airport on Sat February 12 to rent for one week. At the Sixt Desk I was offered an upgrade to a BMW which I understood would cost c€30 for the rental, which seemed reasonable to me To my surprise the "upgrade" cost €32.77 plus VAT PER DAY. The fact that the increase was a daily charge was not made clear to me at all by the Sixt representative and I very much did not expect an increase of 82% on my car hire charge. I attempted to express my disappointment with Sixt's service using the customer service feedback form I was sent after returning the vehicle but this had expired. I also contracted Sixt by email but received a copy and paste response which did not address my complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by ELIZABETH - 21 February 2022
" YOU MUST PROVIDE A VEHICLE THAT YOUR CUSTOMER HAS TAKEN THE TIME TO BOOK, ESPECIALLY IF THEY HAVE BEEN SPECIFIC ABOUT WHAT THEY WANT ! "
" I specifically booked an estate vehicle as we were 5 adults with ski bags. No such car was available. The counter staff said 'the vehicle is being cleaned and we are awiting the keys'. This turned out to be a complete lie - there was no estate car on site, and they didnt know how long it would be. We had to get a supervisor involved to be told the truth - terrible. We were offered a BMW coupe - would Europcar agreed would be too small. In the end we had to take a 9 seater VAN. This was a terrible vehicle, not something I wanted to drive and couldnt be parked in my apartment basement parking. We were 45 minutes later than scheduled to depart to resort and it was a terrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALAN - 19 February 2022
" Car as described provided efficiently. Car return very swift and friendly "
" The whole process was efficient and friendly .. and the car perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 18 February 2022
" You or Europcar added extras to the bill which I do not understand. You/They reduced the hire dates after my first flight was cancelled, without reducing the price. I informed them of the cancellation weeks in advance. Why should I use you if the price is not correct? "
" They added extras to the bill which I do not understand. They reduced the hire dates without reducing the price "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 10 February 2022
" See point 3 above "
" Basically the car barely started. I thought, given Covid, maybe it had not been started in a while. But then we got to our destination after a decent drive, and when we next tried the car it would barely start again. This experience happened every time. Then it nearly didn't start at all (took 20 mins) and we felt like we were going to get stranded and miss our flight. Not good. Nick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by JULIUS - 28 January 2022
" Don't bother searching for choice just pick cheapest "
" Never get the car you book! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ALEXIS - 19 January 2022
" Since companies don´t respect their engagement with Auto-EUrope clients i am not sure i want to brag about AE to friends... "
" I booked a VW T-Cross model with Auto-Europe/Sixt. At the counter the employee said that since his T-Cross was automatic shift i would have to pay a 90 euro additional fare to secure this model. This was a big disapointment and frankly dishonest on their behalf, as well as against the booking arrangement. I already complained directly with Sixt but would like you to know that they have this dirty trick in their sleeve with Auto-Europe customers. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 19 January 2022
" I am very happy with the Auto Europe side of my Car Hire Experience but I will be avoiding National the next time I need to hire a car. "
" The Guy at the desk was most helpful & had said about leaving the car back with a full tank of Fuel or they would have to charge for a Full tank, i have hired a car on numerous occasions & always returned it full, however due a number of traffic incidents around the Garmisch area & heavy traffic around Munich we were delayed in getting to the airport so on this occasion i had not any time to spare to fill the Vehicle with Fuel, this is obviously nothing to do with National, i understand that National must then charge for the Fuel, however i was most annoyed to find out that i was charged €139.55 to refill the car, it was still 1/4 full when i returned it, after a few emails (which to be fair were quickly responded to by National) that they charge €4.50/litre to fill the car and claim this is well signed at their Desk, i certainly did not see this at the desk nor was i informed that fuel would be charged at 3 times its normal price, this is completely extortionate, i just know how they can justify charging the fuel at this price, i think in future it would only be fair that it should be National Company policy to inform customers verbally the price they will charge for fuel if the car is not returned full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRETT - 29 November 2021
" See above "
" Desk closed at reception. No contact with any globalrent person. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by PAUL - 12 November 2021
" Nothing wrong with the car – a Renault Megan. However, I did find the fact that so many small marks/scratches had been listed a pain to check before driving away. Just as well I took photographs all round the car otherwise I would have been facing a repair bill for one scratch that had not been listed. All of the scratches and marks were very minor. "
" At the airport, global rent customers were asked to go to the europecar desk. After a small weight I was looked after by a very efficient salesperson. The car she allocated to me had a lot of scratch marks listed on the rental sheet. This meant that when I reached the car I had a lot of checking to do, and in fact I took photographs all around the car as there was no representative of the rental company there to help. It was just as well that I did because on return of the car 10 days later the checker found a scratch which had not been listed on the rental sheet but fortunately I had a photograph of that same scratch at the time of pick up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by DEREK - 06 November 2021
" Always a good price "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEX - 31 October 2021
" The cost of care hire has increased considerably over the last two years (the time since my last journey). I will consider alternative options for the future. With a house in Austria, I usually travel over there via Munich several times a year. When I travel over with my family it has always been cheaper to drive the whole way myself. However, when travelling alone, it has been cheaper to fly. This time, however, it would have been cheaper for me to drive the whole way on my own than to fly and hire a car. "
" It is hard to write about Global Rent as having booked with Global, the actual dealings I had were with Europcar. The counter staff at Europcar were very helpful. However, I asked if I could pay the excess waiver (not wanting to incur a significant excess should any damage be caused to the car during the rental) but was told that this would not be needed as I would already have it with Global. I asked twice as I do not believe I had paid for it. As it happens, no damage was caused to the car but I would have been very unhappy had I been charged in such an eventuality. As for the car, there was a fair bit of superficial damage to the car, all of which was recorded on the Europcar documentation. However, the car was basic. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by PETER - 14 October 2021
" Process good from start to finish. Thankyou "
" Professional friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by COLIN - 12 October 2021
" It all went very well. "
" Pick-up went very smoothly. The drop-off was very busy. Many people returning their rental vehicles at the same time as we did, resulted in slight delay, waiting for our vehicle to be checked. But didn't affect our plans - we had plenty of time to check-in with the airline. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 10 October 2021
" You order a small car but they only offer you a giant under the pretext of an upgrade "
" Always used them. Always helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 07 October 2021
" Whilst I accept it was my decision to have 850Euros excess, the way AutoEurope list the options of hire will always gravitate people to that type of agreement because they are the cheapest but certainly they are not the best. If you look at my example where I did not have insurance cover for the excess it therefore leaves you vulnerable to the kind of malpractice that I've experienced. AutoEurope should warn people very clearly about this potential danger when people elect such high excess. I would also like to point out that the extra cost of 100Euros which I had to pay at the desk for hiring a Satnav, already installed in the car, was extortionate and this is in my opinion should be added onto the initial quote on your website which would allow people at a glance to see the best car hire option. "
" The rental supplier was National at Munich Airport. Having presented the voucher at the desk we were directed to collect the car in a dark badly lit garage where it was virtually impossible to see the condition of the body work of the car. Despite never being advised to do so by the representative on the National desk my wife and I nevertheless tried to examine the car and did not see any scratches or dents. No member of the National staff was in the garage to hand over the car but we eventually found a man cleaning a car who checked to see that the Sat Nav was set to English. On returning the car it was examined by a lady working for a company who are allegedly independent to National. She found a small dent (no more than 1.5 cms) on the drivers and some very faint scratches on the front passengers door. She did highlight that the alloy wheel scratches were on the car before we picked it up. We can't be sure whether the dent and scratches were on the car before we picked it up but what concerns us is that we were told by an employee of National that staff of the company who receive the cars are on commission if they find damage. I had an Excess clause of 850 Euros and later that day I received a payment notification by my charge card company that a 950 Euros transaction had gone through from National without any prior notification. The next morning we spoke to Daniel a National manager at Munich airport who is responsible for overseeing such claims. Upon showing him our voucher he admitted that a mistake had been made and agreed a refund of 100 Euros would be made.. This refund payment was not made immediately and so I had to chase it up some days later but I when I saw the billing of the works it showed that a 20Euro handling charge had been deducted from the 100Euro refund that I was due!! I immediately notified the National manager who initially dismissed my claim for the additional 20Euros saying it was a legitimate handling fee. However this was subsequently corrected without my knowledge and I had a full refund of 100Euros. When we spoke to Daniel the manager the morning after we had returned the car we let him know of our concerns that we were not in control of the costs of the repairs having already been billed for the excess. He reassured us that the repairs are done in house by National and the cost of repairs would be kept to a minimum and would be proportionate to what was required for the repair work. This subsequently did not prove to be the case because the itemised costing in German forwarded to me showed showed that the cost of repair was 1915Euros!! This costing, in my opinion, is totally fabricated and it should have been significantly less for what was minimal damage. It has all the indications that National had no intention of returning any part of the 850 Euros excess to me whilst also taking into account that the company who initially received the car on its return are paid commission for finding damage to cars. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by CHRISTOPHER - 07 October 2021
" Very impressive. "
" Everything was so efficient and quick. The forms were all complete, the car was ready and all we had to do at the desk was sign the forms. Through the airport and on our way within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 04 October 2021
" Easy and good service. We would recommend Autoeurope and Alamo "
" Excellent professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 02 October 2021
" Good service and very competitively priced. All went very smoothly. "
" Excellent service and a very nice car which I think was an upgrade on what I ordered but, in use, I found it a bit too big for narrow mountain roads so I will watch out for this in future and not necessarily accept an upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DARREN - 29 September 2021
" trip cancelled "
" Trip was cancelled "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ROSALIND - 20 September 2021
" Overall very satisfied. "
" Very good service at the desk in Munich. Only thing was that it looked like we didn't have a full tank of petrol at the start and it is difficult to check this. When I queried this on returning the car I was offered an upgrade next time as a gesture of goodwill, which is appreciated, although I'm not sure when/if I will be able to use it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 10 September 2021
" Pick up and return were very easy and the car was in good condition. "
" Frau Anna Maier at Munich was very helpful in providing a vehicle with the headroom and sat nav that we were looking for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 06 September 2021
" Excellent Staff and collection drop-off facilities, all very easy. Not the cheapest but the quailty of the vehicle and the service are worth the extra. "
" Excellent Staff and collection drop-off facilities, all very easy. Not the cheapest but the quailty of the vehicle and the service are worth the extra. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by UTA - 03 September 2021
" Everything was smooth and eficient "
" Queue at pick up was daunting but seemed to progress efficiently. Social distancing was not implemented which was disconcerting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 27 August 2021
" Quick efficient service, great, comfortable car with everything I wanted or needed. Sadly, prices have gone up this year, but it was still worth it. "
" This time there were no queues, and I received my car very quickly without or delay, any queries were dealt with efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by POPPY - 12 August 2021
" All very easy "
" Really lovely customer service person at the desk in Munich "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISON - 08 May 2021
" x "
" z "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MARGARET - 02 January 2021
" Everything went correctly apart from getting an extra bill for no obvious reason. We did not request windscreen nor tyre protection but have been charged. "
" We have been charged 185.50Euros extra for no reason "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TIM - 21 October 2020
" Booked estate to carry long cargo. Estate not available, given inappropriate suv. Despite raising concerns I was assured of the cars suitability. It was very inappropriate. Could not find petrol station in Munich airport. Enterprise had to put in 19 litres, the cost - 126 Euros, absolutely rediculous "
" Booked estate to carry long cargo. Estate not available, given inappropriate suv. Despite raising concerns I was assured of the cars suitability. It was very inappropriate. Could not find petrol station in Munich airport. Enterprise had to put in 19 litres, the cost - 126 Euros, absolutely rediculous "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by GARY - 05 October 2020
" Easy to book, great clear choose of vehicles from all of the suppliers. I feel I get the best price "
" Wry easy, brand new car drop off was no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IVOR - 30 September 2020
" High remarks achieved. "
" Overall an effective and efficient service. Unfortunately the incoming flight was delayed by three hours and the rental was passed to Europe Car. The SUV requested was not available and the car substituted was an estate Europe car. I should have much prefered a SUV but the replacement car was acceptable. The check-in clerk advised that the car would have a free tank of petrol which was much appreciated. I specifically asked that I could return the car empty without a charge. This was agreed. I did however return the car half full of petrol. Overall, an excellent rental of 19 days. Well done. I shall certainly use your agency again. Regards Ivor "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JOHN - 23 September 2020
" Overall the experience could have been much better. Long wait to collect car. Advised of zero balance when car returned but subsequently billed for extra day for 1 hour late return and erroneous fuel charge despite car having been refuelled at airport on return. Would not be inclined to use Avis again! "
" Erroneous fuel charge on final invoice - obtained refund with proof of refilling car at airport - unnecessary hassle. Extra day charged because car returned later than the 29 minute grace period. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DONALD - 19 September 2020
" Quick and easy to book, reasonable price. Nice strait forward experience "
" Friendly helpful staff, quick and easy check in. No hard sell to buy other products "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOSEF - 16 September 2020
" Just without any hassle "
" Excellent car for a very competitive prize - no hassle - easy renting "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOHN - 08 September 2020
" All good again "
" Used Alamo again and no problems. Great service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 13 August 2020
" Completely satisfied. "
" Fabulous upgrade as the car ordered was not available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GAVIN - 12 April 2020
" I appreciate that this was to do with Hertz however since they won't respond to emails I cannot get the €115 back. Can you please request for the 115 to be returned to my card "
" When I arrived at the counter the ticket dispenser( for the queue) was broken and dispite informing staff twice it took about 30 mins before someone looked at it. The vehicle had to be replaced as it wasn't ready and they charged me €115 euros after I returned home. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by ADELIN - 21 March 2020
" It could have been a great experience but got shadowed because of this guy. Really disappointed by the greed of people these days... "
" First thing the staff from sixt told me was I don't have a full insurance and I should get one. Replying that from what I know, my booking includes everything, he said he can't see anything in the system and insisted I need the full insurance for tyres, windows and something else...for 29€/day. The good news was I was supposed tonget un upgrade to X3 because the Evoque wasn't available anyway. I agreed and went to get the car. In the car I found my booking with autoeurope and came back to Sixt. Tried to talk with the same guy and showed him my insurance. He replied I didn't show him that and I asked for the extra insurance. I got pissed...already spending almost 1h of my holiday in there. He asked me to wait because there was another customer waiting. Waited for 5 min and he left on his break. I asked for the manager... A nice guy who decided I will get back the extra payment plus the deposit; and I kept the X3 which was great. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 21 March 2020
" Great service, very friendly and helpful throughout "
" Great service at the checkin desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 13 March 2020
" The AutoEurope booking experience was good, but I am unhappy with the overall cost once Hertz add on the unexpected extras. "
" The invoice I received from Hertz following the rental period included additional unexpected costs. The only additional costs should have been snow-chains (EUR40), an additional driver and the cross border fee, but there are further additional unexpected costs (possibly extra CDW and theft protection, which I already had covered with the AutoEurope contract, but it is hard to work out what was included in the voucher and what Hertz are showing in the full breakdown - could also be vehicle upgrade cost which we didn't request). From experience, this is generally impossible to resolve and highly time consuming. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DAVID - 10 March 2020
" All worked reasonably smoothly. Delay bring car back as was unaware to leave keys in and couldn't find anybody to tell us this for about 10 mins. Would be helpful if we had been advised at pickup "
" ? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 05 March 2020
" I paid for extra insurance but it only excess insurance which meant that I still had to give a deposit which was not what I expected . I have bumped the wing mirror and guess what, the bill comes to just below my excess insurance amount. 500€ for an expert opinion. Farce. I await the outcome of my claim. I hope to be pleasantly surprised "
" The rep was slow and didn't read the booking information. He kept trying to get me to pay again for things I had already paid for. The vehicle report was incorrect and there wasnt a representative in the pick up area. We took photos and emailed them. I have bumped the wing mirror and guess what, the bill comes to just below my excess insurance amount. 500€ for an expert opinion. Farce. Watch this space. Very disappointed "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by MICHAEL - 05 March 2020
" sffasf "
" dgadgdafgadg "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MARK - 03 March 2020
" As always very efficient "
" Pick-up, car all very good. Drop-off not so good, location fine but the agent obviously was looking for faults and found a small mark on the windscreen that was not obvious unless you knew where to look, very suspicious! Luckily we had a German speaker who told him he was taking the piss and the charge was dropped. In 30 years of renting cars I've never come across this before, so would avaoid Hertz in Munich. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 02 March 2020
" I had purchased extra cover but was still asked about insurance cover. "
" Not the vehicle I had ordered, no boot space. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by SEAN - 29 February 2020
" Good experience overall "
" Good service. Car perfect. Easy return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 29 February 2020
" Brilliant "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 27 February 2020
" Very efficient, easy booking process and receiving of documentation. Not the usual service from the rental company you use. It felt like voucher holders were not as important as the other sixt customers. "
" We had a 2 hour wait in line and it was A 3 hour + wait for a vehicle to become available. Voucher holders have to join a different queue. The delay meant we missed our slot to pick up our ski equipment and lost half a day skiing the following day picking it up. Our accommodation is on the mountain so we could have been straight out skiing. Sixt said they would e-mail me with hire details and from that I could escalate the issue with their manager, they never made contact. There was a rotten orange under the drivers seat and the sat nav was out of date. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by REBECCA - 27 February 2020
" Finding that the hire company has introduced a cross border charge on arrival at the airport is an unethical practice and smacks of profiteering. Then refusing to take the 'optional' CDW cost off despite being shown my stand alone policy leaves an unpleasant taste and I shan't recommend or use Thrifty/Hertz again. "
" The hidden cost to cross the border is an utter piss take "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by PAUL - 27 February 2020
" Easy booking. "
" only issue ( not a big one for me)was that car was not ready at Munich. It had not been cleaned or refuelled. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MICHAEL - 26 February 2020
" Per above. Please send me a discount voucher to rectify my bad experience. "
" The vehicle had a fault with the rear seatbelt which meant it had to be changed which wasted 40 minutes of my time. These 40 minutes were also crucial because they were the difference between getting our ski hire the day before ski school and not. Not good at all. And the lady on the rental desk was brusque and rude. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by JEFFREY - 26 February 2020
" A very tiring and frustrating experience due to Hertz not supplying the correct vehicle type. We had ski bags, suitcases etc and selected an Opal Zafira to meet our requirement. This was not met by Hertz until we were provided a suitable vehicle, which would have been a lower booking cost with Auto Europe. "
" The car booked was no longer available and we were offered either a Jeep (petrol) or a BMW 5 series station wagon at an extra cost of 10 Euros per day. We were then offered a Volvo 4x4 which we accepted, only to find a rear seat belt did not work. We were then offered a smaller 4x4 which we could not accept as it was too small, We were finally offered a Passat station wagon we which accepted. This took 3 hours in total. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DENIS MICHAEL - 26 February 2020
" Booking process with AutoEurope was acceptable Customer service provided by Hertz was appalling and I will never use them again - particularly disappointing that such a large and well established rental company chooses to apply fraudulent charges at end of rental "
" 1) 1 hour queue at airport counter before being able to collect keys 2) Fraudulent charges applied at the end of the rental period for 'service and fuel' (car returned with full tank and location surcharge applied was £50 more than stated in original rental contract 3) Poor customer service experience when I called Hertz to raise these issues "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by SEAMUS - 26 February 2020
" Would use again "
" No queues, helpful service and excellent car standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SARAH - 25 February 2020
" In the past I have always recommended auto europe to friends - a lot but this experience has undermined my trust as before you knew what you you would be paying and this was a large additional amount. "
" We've used auto europe to hire cars before and only had to pay for the additional driver at the location in addition to the amount paid to auto europe. Last time we hired a car from Munich, this was the case, but with a different provider (Alamo), not Europcar. we were invoiced for 810.75 euros at the end of the trip and only 50 euros related to the additional driver. The amount we had already paid through auto europe only covered 446.42 euros so we had a big additional bill to pay on top of what we had paid. I don't know what all the extra surcharges were for as the invoice isn't clear - apart form the additional driver which we had expected to pay extra for. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CARL - 25 February 2020
" Clean Car. Staff polite. Helpful. "
" They were help full. Pleasant. Notting negative. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 25 February 2020
" Overall a very good experience. "
" Overall a very good experience and I will most definitely use in the future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARC - 24 February 2020
" Easy enough to book and I improved the price a few times which was great. "
" Overall good. The only negative was that I ordered a BMW Tourer which is an estate car. When I picked up the car I was given another make (not a problem) but it was a limousine, not an estate car (which was a problem as we had plenty of ski and kids gear). The man at the counter tried to sell me upgrades to SUV which would have doubled the price. He had an estate car but didn't want to give me it without another pricey upgrade. All a bit off-putting. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANIEL - 24 February 2020
" Everything was fine except for the forced upgrade. I specifically booked a 4 door car and was only offered a 3 door Fiat 500. "
" I booked a 4 door small sized car, which was confirmed on my order. No car was available and my only option was to upgrade at a cost of £70. Totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEN - 24 February 2020
" Apart from the wait to get the keys there were no problems "
" Very busy at the counter on pick up and had to wait at least 30 minutes before pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 23 February 2020
" A bit disappointed being hit for a further charge when the vehicle was returned for an extra 43.38 Euros for some charges - GEBÜHR FÜR PREMIUM-STANDOUT & MEHRWERTSTEUER "
" A bit disappointed being hit for a further charge when the vehicle was returned for an extra 43.38 Euros for some charges - GEBÜHR FÜR PREMIUM-STANDOUT & MEHRWERTSTEUER "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEVIN - 22 February 2020
" I booked a car for five days, but my flight was delayed by 24 hours, so I did not need the first day of my rental. I called the Auto Europe customer service line to let them know I would be picking the car up late. They told me that picking up the car late was not possible, and that my reservation would be cancelled, but to fill out an online form to seek a refund. I did this, only to receive a form letter several days later telling me that I was not eligible for refund because my reservation was cancelled less than 48 hours in advance. I do not understand why I couldn't just pick up my rental late. I had paid for five days, and still wanted to use four of them. In the end I rented a car from another vendor for those four days, and ended up paying AutoEurope for nothing. "
" I did not interact with GlobalRent, because my reservation was cancelled by AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by JOHANNES - 21 February 2020
" Auto Europe was good, but the charges from Hertz was a disappointment. There is also no recourse advice given to challenge the charges. "
" I received charges that were unexplained. Especially for fuel and service, theft protection, a "location surcharge" and others. These were not explained, nor expected. The car was also handed over with unreported damage, which I raised with the rental office before taking the car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by ROBERT - 19 February 2020
" Very happy for Auto Europe "
" I was originally allocated a Dacia, which had the be swapped before leaving the airport as the boot wouldn't open. I was reallocated as Peugeot 308 Estate which was fine. I had a very unsatisfactory issue on returning the car when an over zealous check inoperative tried to charge me for a scratch on the rear offside wheel arch that was barely 1 cm in length. Harsh words were exchanged because: 1. It was well inside the permitted size of a scratch 2. The car had been driven straight to a private house with no stops and parked in isolation on a huge drive. after that the car was again driven to a private car park and left in isolation for week before return to the private house;in both those case the car was driven non stop so it was impossible that the vehicle had been scratched during may rental. The operative quickly backed off, saying he wouldn't report it, which I found quite patronising because he was acting outside of his remit and trying to rip me off. Not happy sums up my feelings. I can supply photos if required. I have another booking with Global and Munich Airport on 29 Feb and I will he raising this issue directly with them at the collection desk "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by DARIUSZ - 19 February 2020
" No problems. "
" Always anxious when hiring a car after passed dishonest experiences but all went smoothly with no problems with this company. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 17 February 2020
" According to Hertz, your rental included CDW, which I did not need as it is automatic with Amex platinum. Although I am a Hertz no 1 club customer, by booking through you I lost the priority treatment "
" 45 minute wait to get served. They gave us a VW Passat estate, but when we went up 6 floors to pick up the car it was a saloon. I went back down, and they found a Ford Cmax, but this was much smaller and meant we were very squashed throughout our holiday. I rang Hertz 3 times over 3 days, they kept promising to call me back but never did. I got a discount on the additional driver fee, but there was still money to pay after the rental, but as it was in German I have no idea what it is for. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NILS LUDVIG - 17 February 2020
" The team at GlobalRent is very helpful and service-oriented. We had a few questions afterwards and e-mailed them. The answer was quick and informative. Strongly recommend GlobalRent as an agency! "
" The team at GlobalRent is very helpful and service-oriented. We had a few questions afterwards and e-mailed. The answer was quick and informative. Strongly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by THOMAS - 16 February 2020
" The guy at car return was 10/10. Very polite and efficient. "
" Car wasn't full of fuel when we received it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by OLIVER - 13 February 2020
" At the end of the hire when I was charged an additional Eur 20 for hiring the car from Munich Airport. I cannot understand why this wasnt in the headline price from Avis and Auto Europe as I asked for the rental to be collected from and returned to Munich Airport. If this is my booking why would you understate the hire charge to get my custom and then add this fee at the end of the rental? During the booking and the collection process, this charge was not mentioned once. I have another hire in a month via Auto Europe / Avis at Munich and in advance of that would like a response on this charge, why it was levied and if my next hire will be subject to the same additional charge. "
" Avis experience was poor. Check in was very slow, Avis had two staff on and a queue of 8-10 people waiting to collect vehicles. They were taking 15-20mins to process each rental with a long and tedious upsales process which delayed and infuriated all in the queue. When I finally got the front I then had to ensure the same including trying to upsell me GPS (the car had GPS fitted as standard). This is so outdated a practice it is laughable, Avis are just embarrassing their desk staff by forcing this process. The worst element came at the end of the hire when I was charged an additional Eur 20 for hiring the car from Munich Airport. I cannot understand why this wasnt in the headline price from Avis and Auto Europe as I asked for the rental to be collected from and returned to Munich Airport. If this is my booking why would you understate the hire charge to get my custom and then add this fee at the end of the rental? "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SWEE YIN - 12 February 2020
" Unable to correlate the amount in the voucher from Auto Europe with the amount in Hertz's rental contract. Quite confusing because Hertz said the car was booked without any insurance. They advised me to buy insurance for the rental. "
" Disappointed because they do not allow my rented car to be driven to Italy. They replaced my rental with another car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANDREW - 11 February 2020
" No problems with Auto Europe. "
" Hertz counter staff did not ask if I wanted any extras, yet Ibwas charged for super cover insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 10 February 2020
" Good "
" They charged me a small amount - 11 euros - over the amount I had paid autoeurope. Not sure why and not enough to challenge now I'm home. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by NIALL - 09 February 2020
" Auto Europe should be challenging Hertz about how I was treated - please see above comments "
" On arrival, Hertz told me that I was supposed to pick up the car at 7.00 am, and that the car I da paid for was no longer available! I showed the Hertz lady the voucher which said the pick up was 11.00 am (it was 10.45 am), and she apologised, and said she didn't have the car I had paid for. She offered me a Volvo XC 60, an Alfa Romeo, and a BMW estate, but I would have to pay significantly extra money. I refused. After another 10 minutes, she eventually found me a car. I declined insurance, as I had an annual policy with 'Insurance for car hire'. She asked how much I had paid, and when I said £50, she said this wasn't possible, and that it wasn't proper insurance! She insisted I couldn't be insured! After another 10 minutes of argument, she said I needed snow chains because I was going to a ski resort in Austria! I said I had been skiing many times in Austria to this resort, and that I didn't. We spent another 5 minutes arguing about this. She then said I needed Sat Nav. Again I said I didn't, and another few minutes were wasted arguing about this. She then said we had paid far too little for the car hire! I have rented numerous cars, and this was the most bizarre and unpleasant experience I have ever had! It was appalling and disgraceful! If you would like to discuss this with me further, please email me with a telephone number to call. I would be prepared to make a formal complaint. Thanks Niall "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 06 February 2020
" Asfeg "
" Scss "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CHRISTOPHER - 06 February 2020
" My complaint is still outstanding "
" Please see my recent emails "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by BARNABY - 05 February 2020
" Overall a good car but a shame about the ridiculously high charge for snow chains - more than 50% of the cost of the car. "
" Very good except for the exorbitant charge to rent snow chains. Over €20 per day. Outrageous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TIMOTHY - 05 February 2020
" Autoeurope are always very helpful what happened with Hertz was not their fault. "
" When we got to the Hertz desk they did not have a vehicle for us. We had to wait an hour befire one became available. At no time did the member of staff mention to us about cross border fees so when we dropped off the car we had to queue again to have this explained. This is the second time we have had to wait for a vehicle with Hertz. We have now cancelled our booking in March & gone with Budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by PAUL DAVID - 04 February 2020
" As above "
" Great agent (Ms Schaffer) once we go seen to but took a long time to get any attention. Because we had booked through Auto Europe we were put to he back of the line effectively. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 04 February 2020
" Can't complain and customer support have been helpful "
" Gave me a faulty car first with no fuel then gave me a smaller car than I paid for and also counter staff appears to have tried to con me into signing for something I didn't know about or need "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by JOHN - 03 February 2020
" Let down badly by the additional charges. They appear to have treated the voucher as a monetary value and not as a voucher for the car I ordered allowing them to raise additional charges. Please email me your contact details so that I can send through the various documents "
" I am in dispute with Hertz as to the charges they have put through on my credit card. I agreed a cross border charge of Euro 25 and additional driver of Euro 70.58 Happy to pay Vat on this but they have actually charged me Euro 157.73 I am trying to sort this out. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 03 February 2020
" very good, slightly concerned at drop off showing 66 euro balance on voucher but this was in German and it does not appear to have been debited on my credit card. "
" 30 minute wait to check in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALASDAIR - 02 February 2020
" Overall a very good hire car experience - I would recommend and will use again. "
" All very straightforward. The car was excellent (Mondeo Estate), with the Sat Nav etc. configured to English ready for us to use. There were a few scratches on the car, but we highlighted these to the garage attendant and he marked these on the paperwork appropriately, so no concerns with this. I would have liked for the taxes to have been explained to me without having to ask - we paid for an extra driver & to to take the car out of Germany in to Austria, but this 62 euro became 93 euro - I had to ask to get this explained to me - I should not have had to ask. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DUNCAN - 01 February 2020
" See comment 3 above "
" Every time I book a hire car it seems that I am always disappointed when the counter staff offer you a smaller car than the one that you had been expecting. I fail to see how a Ford Galaxy can be classed as the same group as a Ford S or C Max. The room inside is considerably smaller particularly for luggage. We were first offered an S Max but thankfully when we got to the car park the car had not been cleaned and prepared and the attendant sent us back to the desk. When we got back miraculously there was a Ford Galaxy available as we had requested. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MARION - 31 January 2020
" Overall very good "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 30 January 2020
" I am extremely concerned about the quality of the Auto Europe systems and services. While some of the service from individual team members was good, in each case this was after i called to check what was happening. Your systems appear to be bug-ridden and were often down, including your website. my booking was cancelled by yourselves for no reason once, and while you then fixed it i got no email confirmation and now have queries over the charges which were much higher than originally quoted. Overall a very poor experience. "
" Alamo service at airport was slow. it continues to be a shock how poor rental companies are at pick up of vehicle. you have all my details....and i still wait 30 minutes, complete multiple documents? In a digital world this is crazy and such a poor customer experience. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 30 January 2020
" Ausgezeichnet "
" Ausgezeichnet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DONALD - 30 January 2020
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EDWARD - 29 January 2020
" Excellent value for money "
" Car was great and the customer service was also great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAN - 28 January 2020
" Excellent service from all points of view. I will definitely use more Auto Europe for renting cars in the future. "
" Excellent quality car, efficient service, friendly staff. I have enjoyed the whole experience, from picking up the car to the speedy return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 26 January 2020
" Very good value. Straightforward process. "
" Very good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 26 January 2020
" I was charged a premium location fee which I thought was included in the price. Nobody, not even the counter staff told be about it. After the rental, I received an invoice in German language, which of course I did not understand, and a charge on my credit card. "
" I was charged a premium location fee which I thought was included in the price. Nobody, not even the counter staff told be about it. After the rental, I received an invoice in German language, which of course I did not understand, and a charge on my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NEIL - 23 January 2020
" used auto europe several times now with no problems to report "
" really cant fault any aspect of buchbinder experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BERND - 22 January 2020
" curious to learn what you think "
" Not happy I was 20 minutes beyond the 2 hours I could be late for picking up the car. I was not aware that there is 2 hour rule, my fault. But the immediate message was, that the reserved car (VW UP) is gone and the category of the smallest cars is all sold out. Instead I could a rent a Mercedes 180!! I had to believe that because no alternative. But too be honest. no way that the last VW Up type car is booked at 7pm at Munich airport. and obviously I had to pay an extra 30 Euros for one day. my fault to be late, but very disappointing. I use Auto Europe regularly as you can see in my profile. but that was poor fulfillment on behalf of your partners "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 22 January 2020
" OVERALL VERY HAPPY WITH HIRE EXPERIENCE "
" everything was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXIS - 22 January 2020
" Faithful to AE as always, the problem, if any, is always with the renters... "
" Check out at counter of Hertz is very slow and there are lines of customers and too few staff to attend. This is te 3rd time it happens to me in Munich with Hertz: apparently they do´nt do anything about it... "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 16 January 2020
" Simple and very cost effective way to sort out a hire car. Will use again. "
" Counter staff in Munich were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEE - 15 January 2020
" As above....in section 3 I sent numerous emails on the first day I picked up the car with regard to my experience but still no response "
" I'd already made payment for rental on arrival and was sold something else where I felt lost in translation. So a £90 rental turned into a £350 rental. When I arrived the car oblivious of how much I'd spent and trying familiarise myself with the country and driving, 10 mins into my journey I'd realised there was only half a tank of petrol and a warning light I didn't recognise to which I later worked out was concerning tyre pressure. Having returned the car with correct tyre pressures and a full tank of petroleum and a handful emails this is the first response to my over paid rental nightmare. Added to the fact I was on a professional course In the heart of Bavaria this experience and cost was something that I would not recommend to anyone else "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by MATTHEW - 09 January 2020
" Rental was actually provided by Hertz rather than Thrifty for some reason. Received invoice after returning the vehicle for excess mileage (which was incorrect as the actual mileage done was well within the limit) and also charged for an insurance I declined. This meant I had to contact Hertz by phone and then asked to email in order to resolve. "
" Rental was actually provided by Hertz rather than Thrifty for some reason. Received invoice after returning the vehicle for excess mileage (which was incorrect as the actual mileage done was well within the limit) and also charged for an insurance I declined. This meant I had to contact Hertz by phone and then asked to email in order to resolve. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by RAFAEL - 09 January 2020
" Auto europe no comments, as I didnt have to deal with it, since I didnt have any accident. "
" The counter staff was very rude. Gave me an orange small car, far from be a similar the one I reserved , and also told me that the deductible was very high even though I ve paid more for no deductible. Terrible experience, Hertz never more! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by RICHARD - 08 January 2020
" V Good "
" V Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DAVID - 07 January 2020
" We have ended up paying an extra 30 EUR because there was a charge for going from Germany to Austria which would have been nice to have paid up front. Other than that the experience overall was good and the price very competitive. "
" The queues at Munich airport on 28th Dec were very time consuming ( 30-60 mins). However once at the desk the agent was very good and the process very efficient. There was no Hertz representative at the return area on 4th Jan when we arrived at 2pm. The car was subsequently checked at 2:35 pm in our absence. When we received the invoice we had been charged for a late return even though the contract was until 5pm. The 11.50 EUR has been creditted after a phone call. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 07 January 2020
" The details of local extra's such as "out of country" even though within the EU charges apply, and extra driver should be spelled out more clearly. These are often covered when booking direct and selecting all inclusive option. "
" Probably the busiest time of the year, so we had to wait over 3 hours for a car. It however was an upgrade i.e. auto, with extra driver and free tank of fuel. However the Adblue, oil and windscreen water should have been checked all were warning lights during the rental. The Enterprise people did what that could but it did take the shine off the start of the holiday. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CHRISTOPHER - 07 January 2020
" Excellent service and quality of car "
" Very friendly lady on the desk in Munich. Fully informative and processed our paperwork in no time at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 07 January 2020
" Not very helpful when things go wrong. "
" Random charges made to our credit card after the hire which we are in disputing. This is the second time we've had this with Hertz! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SHAUN - 06 January 2020
" Not the vehicle I d requested "
" Not the car I requested while it was nice to have the car I would have preferred to have the vehicle I had requested "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANDREW - 06 January 2020
" Pick up and drop off very smooth "
" Counter staff was rather rude. I had the next ticket and was about 5 seconds late but he had moved on and I had to wait. Very irritating as I'd been queuing for 20 mins "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GRAEME - 05 January 2020
" As above: Vehicle was not ready on time. I was advised to go for a coffee or a 'meal'. Zoran Simic was friendly and professional but errors were made by someone. Vehicle was ready about an hour late but it was not what I had ordered. I ordered a 9 seater but it only had 7 seats (2 had been removed by unknown persons). I ordered a manual as an automatic is more difficult to drive if in snowy conditions. the vehicle was an automatic (which was termed as a free upgrade !!!! ). Only the €10 charge for travel cross border (to Austria) was removed... but no other compensation. A smaller vehicle was also offered which would not fit the baggage and passengers so totally unsuitable. I have yet to spread these events on social media as you at least expect to get what you order. "
" Vehicle was not ready on time. I was advised to go for a coffee or a 'meal'. Zoran Simic was friendly and professional but errors were made by someone. Vehicle was ready about an hour late but it was not what I had ordered. I ordered a 9 seater but it only had 7 seats (2 had been removed by unknown persons). I ordered a manual as an automatic is more difficult to drive if in snowy conditions. the vehicle was an automatic (which was termed as a free upgrade !!!! ). Only the €10 charge for travel cross border (to Austria) was removed... but no other compensation. A smaller vehicle was also offered which would not fit the baggage and passengers so totally unsuitable. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RUPERT - 05 January 2020
" Excellent, particularly friendly member of counter staff in Munich. "
" Excellent, particularly friendly member of counter staff in Munich. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 04 January 2020
" Inadequate information received. "
" Email did not tell us which car rental desk to go to! When we arrived at Munich Airport we simply had to guess! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by THOMAS - 03 January 2020
" Awful car after paying for something half way reasonable, will not use ever again. "
" Ordered a BMW 1 series and was fobbed off with a Skoda Scalia, will never use Buchbinder or Auto Europe again! Nothing you can do either! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by PETER - 01 January 2020
" The overal extra costs.at the car hire seemed excessive "
" The additional charges (local tax and use in Austria) seemed excessive. Other hire companies.charge much less "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 22 December 2019
" None "
" On drop off the vehicle was checked and everything was in order. I asked for a receipt confirming this. I was told that I would receive it by email. However I have not received it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by GEOFFREY - 21 December 2019
" All excellent "
" Very quick, friendly. Car was excellent and given upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GEORGE ELI - 18 December 2019
" Very good experience. Keep doing well "
" Very good expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KONRAD - 18 December 2019
" Been ripped off, ordered a Toyota Aygo with free Navigation system, at collection been told I need to pay Euro 20 more for the Navigation system, I told them it said it was free on the website, they then offered me and Hyundai and asked me to pay euro 20 more, I declined. They then offered me an inferior Fiat Panda, and still charged me £10 "deposit". At returning the car they pretended to refund me the £10 online, but still waiting for the "refund". Do not trust this company... "
" Been ripped off, ordered a Toyota Aygo with free Navigation system, at collection been told I need to pay Euro 20 more for the Navigation system, I told them it said it was free on the website, they then offered me and Hyundai and asked me to pay euro 20 more, I declined. They then offered me an inferior Fiat Panda, and still charged me £10 "deposit". At returning the car they pretended to refund me the £10 online, but still waiting for the "refund". Do not trust this company... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by LARA - 18 December 2019
" Hopefully all expenses will be refunded in due course but at a great inconvenience. Very disappointing service. "
" Car was released without a working headlight & no screen wash. We were expected to take car to garage and settle bill. Extra tax was added into extras despite my booking saying tax included in price. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CHRIS - 16 December 2019
" Ok not like Sixt "
" The lady at the check in was efficient but not very friendly. The car had notified damage on pick up yet the people adjacent to us at checkin were given three vehicles to choose from ( the same band as me economy) Then on arrival the receiving attendant noted we had a 15mm scratch on a wheel hub cap which I hadn't done but could have been caused by anything which I felt was quite harsh. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SEAN - 16 December 2019
" Absolute rubbish "
" Hertz didn't have the car we booked and we had to take a ford transit, it had a cracked windscreen, which they didn't mark. We noticed ion the daylight outside airport and tried to contact them for an hour with no success. When we got back they said it was already logged on system, they have since billed my credit card 363 euros the fuel tank was half empty so it needed 40 litres at 1.45 euro a litre local rate in munich it should be 60 euros maximum, there is also other charges "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by IAN W - 16 December 2019
" Car was not what I ordered but it did the job "
" I was disappointed that the condition of the car when inspected did not match what was described on the contract documents. When I inspected the car it had two scratches on the front end which I had to point out to staff. When I returned the car they accused me of causing the damage. Also I ordered a child seat for the car which they tried to charge me 120€ for, nearly half the hire price of the car. When I complained it was reduced to 40€???? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by MICHAEL - 12 December 2019
" Point 3 refers. If there are hidden charges it will make me use another booking agent in future. "
" Introduced a new charge which I wasn't made aware of when collecting the car of nearly £30 so unimpressed with this not bing shown clearly/anywhere on my booking. Probably avoid Hertz and maybe you might check the charges out on behalf of your clients. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STEPHEN - 12 December 2019
" Very happy with the service I got from Globalrent "
" Very happy with the service I got from Globalrent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 12 December 2019
" Please see above "
" very pleased with vehicle upgrade...but model was a new diesel and I had to fill the adblue as it hadn't been checked before the rental..I was offered a refund of the €18 I spent but had to go to another desk to recaim and I didn't have enough time to do that "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBIN - 09 December 2019
" Overall it was good all round. My only criticism is that the type of car I booked (an estate) was not what I got. "
" The only downside was I booked an estate car and had to go with a people carrier van as there were no estate cars available. I thought this was poor given I had made the booking months earlier and they knew they had a customer coming to them that day and the requirement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 08 December 2019
" They were ok "
" Did not receive email after check at drop off from Avis representative as advised. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MARK - 06 December 2019
" Booking was easy and free additional driver was great. Would have been a 10 had we got the car we actually ordered! "
" We ordered an paid for an automatic SUV and were given a Mazda CX3. For anybody that knows the Mazda, this is the same size as a small compact car. Just because it has a "beefy" plastic trim, it is NOT an SUV and never will be!!! We were really cramped and uncomfortable for 3 days. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISON - 29 November 2019
" I think my problems with Hertz partly stemmed from problems with the Auto Europe voucher system - see my comments above. "
" It took over an hour at the hertz counter to sort out my car, despite the fact I am an existing customer and had a voucher. Apparently their system couldn't accept the voucher. I was then given a huge automatic Opel, despite having requested a medium-sized manual car. I know some people like being "upgraded" to larger cars but I really don't. by the end I wondered by I had bothered reserving! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 26 November 2019
" Just a really good experience from start to finish. "
" The gentleman at the counter was most helpful and friendly and the gentleman who greeted us upon our return reall was one of the most charming people I have come across! First time renting with enterprise and I was delighted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WILLIAM - 19 November 2019
" Could have been better. "
" I booked a Fiesta size vehicle for 12 days but all that was available when I got to the airport was a 10 seater van. This was not great as it was more difficult to park and heavier on the fuel bills. Not best pleased. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 18 November 2019
" It was ok. "
" Arrived to a long queue - far longer than any other company. Hertz had no cars available (due to, in their words, the change from summer to winter tyres and customers returning vehicles late). Despite having ordered an Opel Insignia, I was offered a Fiat Punto on summer tyres. This was unacceptable given I had to drive into the Austrian mountains where it had snowed. Eventually, I was offered a Jeep with winter tyres. The handling & fuel efficiency of the Jeep was poor but it did make it back to Munich airport. I have never experienced such problems and am highly unlikely to ever use Hertz again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FRANCESC - 13 November 2019
" See above "
" The staff at the counter will push on you the most expensive car they have even if you requested another vehicle on the website. They came up with a bunch of excuses and stated that only had luxury cars available. This is borderline scam and I will make sure spread the word about this. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 13 November 2019
" Overall one of the best, if not the best experience I have had getting a hire car - and I have done a lot with almost every car rental company - it was the speed and efficiency. On return, I told the guy I was in a hurry and he just said "no worries, just go for your plane, nothing more to do" "
" I easily found the Alamo desk at Munchen airport - there was no queue to handle my car and the paperwork was very quick. I went to the car downstairs in the car park, found it easily, got the paperwork and key, checked it over and was away in no time on my journey - fantastic service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 05 November 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALASTAIR - 05 November 2019
" ok "
" The customer service was great. The vehicle had a problem, which was annoying. Perhaps that might have been prevented... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by MARK - 21 October 2019
" Overall very good. The rental return at Munich is unusual in that all rental brands have a combined return area in the car park. Once you have stopped you then need to 'track down' the representative from your respective rental company to perform the return process. "
" Very good - no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MICHEAL - 21 October 2019
" I am happy with the experience of this hire, "
" One of the best car hire firms I have dealt with. The only negative was the additional charge for taking the car from Germany to Austria. How can this be justified? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 17 October 2019
" Car was upgraded from Opel Diesel to Toyota Hybrid at no extra cost. Allow extra time on collection from Munich Airport. Drop off very efficient. Will use again. "
" Very positive all round. There was a 20-30 minute wait on collection at Munich but there was an orderly Queuing system. Vehicle was upgraded from Opel diesel to Toyota Hybrid at no extra charge. Drop off was particularly efficient . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANTHONY - 15 October 2019
" Always use Auto Europe for peace of mind in knowing exactly what I have and what I am covered for at point of pick up as it is not uncommon for hire companies to try and extort more money out of you by claiming you are not covered for certain things. "
" Very good for pick up at Munich but drop off was chaotic with cars for all hire companies being dropped off in the same place. You then had to wait for a rep to recognise the car as theirs to check amongst all the other cars that were being dropped off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GEORGE - 14 October 2019
" Everything excellent, bar the stale smell of cigarette smoke! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by DAVID - 10 October 2019
" There is ALWAYS more damage on the cars than listed at the desk. If you did not check and register extra damage in garage they assume you have done it, as they did when i checked car in, then i produced the extra damage register and all was then ok. Garage always very dark, hard to see any damage. IT would appear to be a way of making more money. "
" There is ALWAYS more damage on the cars than listed at the desk. If you did not check and register extra damage in garage they assume you have done it, as they did when i checked car in, then i produced the extra damage register and all was then ok. Garage always very dark, hard to see any damage. IT would appear to be a way of making more money. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by NEIL - 07 October 2019
" See above Most important is that you have to make it clear that a credit card is required for pickup - if it was in the text somewhere it wasn't obvious "
" 1. I was not informed by you that I needed a credit card to pickup the car at Munich. Thank god I had my company card or I wound have been in trouble 2. The counter at Munich is tiny and it took ages to sort out the hire. The guy wasn't particularly engaged although that may have been German / English language issues 3. The car ran out of oil within a few km of the airport and I had to find an Audi garage and get it filled up. Very unhappy about that and lucky there was a garage open that could help. On the plus side 1. The car was awesome 2. The staff at the counter on return were much better "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TIM - 30 September 2019
" All good ... "
" Took a while to get served - but guy was very helpful in finding me an automatic and upgrading me in the end "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CAROLE - 30 September 2019
" as above "
" restrictive timing. booking cancelled when late to pick up vehicle. as it was from an Airport I would expect some flexibility to collection time due to flight delays and time taken to go through baggage collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 26 September 2019
" Good process of booking and wide choice of cars at good prices. Would have got 10 except for being associated with globalrent "
" Beware. They have tried to charge €1200 damage charge for a 3cm kerbed wheel without providing any evidence. Customer service is very poor. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 25 September 2019
" dfgdfzgzdfgdzfg "
" Everything fine apart from the collection point. The office was not efficient, but worse, we had to walk with our luggage three blocks on an uneven pavement through three sets of lights to get to the car park where the car was. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROSINA - 24 September 2019
" As stated totally unhappy with having to queue nearly two hours to collect car even though having pre- booked and pre-paid online over 3 months ago - totally inefficient - 2-3 staff only. "
" Extremely satisfied but highly recommend more counter staff - queued nearly two hours even though I had pre-booked and pre-paid - VERY inefficient - 2-3 staff only "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 21 September 2019
" Easy to use web site and good price "
" Very good but inside of car was not clean in the back seat area And I didn't receive a copy of the contract by email But over all a good car and the drop off was easy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by STEPHEN - 21 September 2019
" Auto Europe great but global terrible "
" Vehicle damaged on pickup but not highlighted and told responsible on return. Specifically wheel covers which we assumed were not an issue. Also garage so dark impossible to see any damage before leaving. Also took 30 minutes to find vehicle due to very bad signage. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by TRACY - 20 September 2019
" Overall excellent "
" The only thing I was disappointed with was the boarder crossing fee, I had forgotten to include it at the time of booking & the hire company charged more than my usual fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JURGEN - 17 September 2019
" Thank you over all a very good experience. Particularly the car return at Munich airport was exeptionally well organised. "
" I was a little disappointed with the cross border fee. I hired the car for two days but only traveled to Austria for 6 hours. The company wanted to charge me cross border fees for the whole rental. Eventually I was able to find a compromise. But it was on a exceptional basis. It would be much better particularly in border regions for customers to determine the days on which they want to travel cross border and only charge the cross border fee on those days. This is different from a car seat or snow chains. Those will have to be paid for the whole rental as they will stay with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRIAN - 16 September 2019
" As above "
" The only issue we had was just under a 2 hour wait to collect the car.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BARRY - 16 September 2019
" please see above. I have been unable to achieve any resolution of the issues that I have experienced and I would like someone to contact me to help me to do so. many thanks. "
" I have had a very very negative experience with Global rent and Buchbinder care rental. I have been trying for a number of weeks to resolve a really serious customer service failure on their part and have had no success. I have a full email trail that I can share with you. Please can you email me at barry.nee@me.com and I will share this. I would really recommend that Buchbinder and global rent are removed from your site - I truly believe that you will be shocked at the service I have received from them following a breakdown of the car that they provided me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CHRISTINE - 10 September 2019
" Overall good experience "
" only negative was that I was recommended by the counter staff to have a "free" upgrade of vehicle costing only 120 Euros for extra insurance. I felt rather pressured as I told him that I was happy with the car I had chosen and did not want to spend the extra, I also pointed out that I had already paid for the extra insurance to cover the excess "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 10 September 2019
" Alamo excellent from start to finish! "
" Alamo excellent from start to returning the car ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 09 September 2019
" Auto Europe are very good value and supply additional insurance. "
" The first car we were given had not been cleaned so we had to change it for another car. The staff were very helpful and apologized and gave us a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATHEW - 07 September 2019
" they will not back your corner with an issue with the car rental company. "
" cant put my disapointment into words "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by DOUGLAS - 06 September 2019
" I had the misfortune to have a break down in Austria. The car was an automatic Mercedes and would not move. Unfortunately I could not get through to the Europcar (Keddy) number from my phone but the car had a direct line to Mercedes. They had a mechanic out with in 30 mins. After trying for about 10 mins, He was unable to find the fault and called for a breakdown truck to take the car to Mercedes in Innsbruck. However by the time the breakdown truck arrived the fault had cleared itself and we were able to move once again. As we were heading home soon I decided to keep the car and it was fine. Top marks to customer service at Mercedes. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ALAN - 06 September 2019
" The vehicle had twelve external defects, but the inside was perfect. The counter operator said that we may be charged 2400 euros for each and any scratches that may occur during the hire period, which gave us concern throughout our holiday. We would not wish to hire similarly again. "
" Counter operator did his best to get us to pay more at the desk: 1. By offering a bigger vehicle at extra price 2. By trying to frighten us into buying more insurance cover. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAMIAN - 06 September 2019
" Will definitely use Hertz again after this experience "
" Easy to collect, fantastic new vehicle and easy return, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GARRY - 04 September 2019
" Our flight was delayed. We arrived at the pick up desk at 00:01, 1 minute after the closing time. We were charged a late fee. We tried to ring the rental company at 23.30 to 23.50 but they did not pick up the phone anymore. Although we accept that we were late and that this incurs a charge, we find the full charge for being 1 minute late quite extortionate (EUR 69.88). However what we really are upset about and find objectionable is that the whole pick up situation was rushed and under pressure by the staff member who wanted to leave, even though we paid for the late pick up situation. We only realised that a whole range of extra charges were levied to which we did not consent when the staff member verbally ran through them. However, they appear on our bill. We feel that the situation was exploited by the member of staff to add nearly EUR 200 extra to our rental charges. The communication was misleading and we were rushed through the process: - we verbally declined extra insurance (we literally told the agent 'we take the risk' as we hold a policy with a separate provider, Carhireexcess Insurance); nevertheless it was added to our rental (excess and theft) (charged EUR 60 and EUR 30 respectively). - we were told we would get upgraded free of charge, but a charge of EUR 49 was added to our bill. - we were also charged a registration fee of EUR 9. We did not expect any extras other than a cross-border fee, in addition to what we had paid with autoeurope. As such we are extremely dissatisfied and feel we have been treated dishonestly by the staff member. "
" Our flight was delayed. We arrived at the pick up desk at 00:01, 1 minute after the closing time. We were charged a late fee. We tried to ring the rental company at 23.30 to 23.50 but they did not pick up the phone anymore. Although we accept that we were late and that this incurs a charge, we find the full charge for being 1 minute late quite extortionate (EUR 69.88). However what we really are upset about and find objectionable is that the whole pick up situation was rushed and under pressure by the staff member who wanted to leave, even though we paid for the late pick up situation. We only realised that a whole range of extra charges were levied to which we did not consent when the staff member verbally ran through them. However, they appear on our bill. We feel that the situation was exploited by the member of staff to add nearly EUR 200 extra to our rental charges. The communication was misleading and we were rushed through the process: - we verbally declined extra insurance (we literally told the agent 'we take the risk' as we hold a policy with a separate provider, Carhireexcess Insurance); nevertheless it was added to our rental (excess and theft) (charged EUR 60 and EUR 30 respectively). - we were told we would get upgraded free of charge, but a charge of EUR 49 was added to our bill. - we were also charged a registration fee of EUR 9. We did not expect any extras other than a cross-border fee, in addition to what we had paid with autoeurope. As such we are extremely dissatisfied and feel we have been treated dishonestly by the staff member. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANTHONY - 04 September 2019
" The return experience was quick and efficient "
" When we arrived at the thrifty/Hertz desk in Munich airport we had to join a queue as Thrifty/Hertz did not have enough cars and were waiting for cars to be returned before they could rent any out. We waited for an hour and a half before we were dealt with. Some people had been waiting for three hours. This is unacceptable especially when we had pre booked our car. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GARETH - 03 September 2019
" As above "
" Exceeded expectations. Will definitely use Dollar next time we need to rent a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROB - 03 September 2019
" Very unhappy to learn that the Auto Europe voucher value at the SIXT counter was significantly below the voucher amount I pre-paid to Auto Europe. This part of the process in booking through Auto Europe is very vague, and should be explained upon booking much more clearly. "
" The check in experience at SIXT Munich was dreadful. We walked to the main counted, waited 15 minutes to then be told that the main counter was only for SIXT Gold members. We were then sent to the other "voucher" counter, and had to queue for another 45 minutes. The 45 minutes was not due to the long queue in front of us (only 3-4 customers ahead of us), but for some reason a super inefficient process. (In the meantime the main SIXT counter people were twiddling their thumbs as they were very well staffed with not much to do. Having to wait around twice, with 3 young children in tow, is unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DARREN - 03 September 2019
" Straightforward, no problems with car whatsoever. "
" Straightforward and a super car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 02 September 2019
" VERY HAPPY "
" I WAS VERY HAPPY WITH THE CUSTOMER SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NERIJUS - 01 September 2019
" I had two bookings with auto eutope so far. Both of them disappointed. "
" My credit cards was charged extra £91.08 for an insurance I never asked for. Please contact me about this charge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 31 August 2019
" The only real fault was that car was quite hard to find at pick up and it hadn't been cleaned. "
" Counter staff was ok but only given 9 as he didn't say without prompt that drop off wasn't same place as pick up. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by ADAM - 30 August 2019
" Efficient booking, good price, easy vehicle check out and check back in. If the guy at the check in desk had been pleasant it would have made the whole experience 10/10 "
" I was very happy that there was no queue, but the guy at the rental desk was brusque, unfriendly and difficult to hear . He was also very pushy with the additional insurance, telling me that 'a single scratch would cost me an 800 euro excess' although I had already explained to him that I had additional insurance cover through Auto Europe and in the event of an accident would claim back through them. The car was in good order and nice to drive, with decent boot size, but with a 1 litre petrol engine it was underpowered for the German motorways. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARIOS - 30 August 2019
" As described above, it was very easy to get the car and very friendly staff "
" Great efficiency, easy process and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEE - 29 August 2019
" Good "
" The price on the booking was including a booster seat for my child when I got there they said it wasn't included and I had to pay an extra 80 euro "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MAGNUS - 29 August 2019
" Autoeurope should use suppliers which have enough staff to accommodate their bookings. "
" The second time we have used them. We gave them a second chance.... but we waited over an hour to collect the car and then they kept trying to sell us a "better" upgrade even though we didn't need it. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANDREW - 27 August 2019
" I had to queue for several hours to be told that I needed a credit card as a deposit. I hadn't seen this in the e-mail as I wasn't looking for it as I'd already paid for the booking. I was told I would need to pay an additional £220 to cover insurance for the week. I declined to do this as it was nearly double what I paid. I booked for a friend who was asked for over £400 and he didn't have a credit card either. This should have been clearer at the time of booking. "
" I had to queue for several hours to be told that I needed a credit card as a deposit. I hadn't seen this in the e-mail as I wasn't looking for it as I'd already paid for the booking. I was told I would need to pay an additional £220 to cover insurance for the week. I declined to do this as it was nearly double what I paid. I booked for a friend who was asked for over £400 and he didn't have a credit card either. This should have been clearer at the time of booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ANDREW - 27 August 2019
" See above, I had a dirty, scratched car for my two/week family holiday that cost more than expected. This isn't good enough, I'll probably book direct with Hertz next time - as I usually do. "
" Queuing time at the counter was unacceptable, not all desks were staffed. The car was dirty when I picked it up, not just road dirt and grime but food in the back seats. This is not acceptable. I complained and was advised that this was the only car available. I rent cars a lot in my business and can honestly say this was the worst condition I have seen. The car also had scratches and marks- surely you would fix these if you have charged the customer who caused the damage? Tyre pressure indicators said that pressure was low (again on collection before I even drove it away). I checked in the nearest garage and it wasn't, probably a faulty sensor but why wasn't this picked up by Thrifty? I also had to pay additional charges at the desk, including eur45 for taking the car over the border into Austria. The desk staff said this was your fee, not Thrifty's. Overall, not a good experience! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by STUART - 27 August 2019
" Easy and good price "
" Hassle free rental. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 26 August 2019
" Had to wait for confirmation. Needed to contact customer services to get them to add cross border travel to the voucher. No record of insurance when arrived and had to pay another €100 euros for insurance. "
" Had to wait for around 1.5 hours to pick up the car as they had so many people picking up. Wasn't given anything remotely like a BMW 1 series or similar. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by FREDERICK - 26 August 2019
" Real easy "
" Very easy and quick at Munich airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LINDESAY - 26 August 2019
" Online booking was easy. The only negative aspect- not sure if this is with Autoeurope or Buchbinder- or all rental companies- I wanted a VW Polo. I acknowledge that the offer was for "or similar" - the similar car in this instance was a Hyundai which I felt was not an equivalent car. Therefore I was disappointed My future car rental will definitely be with an operator who offers exactly the model advertised "
" Counter staff on pick up made patronising comments about my choice of car. Suggesting I had chosen small car. When the car was for one person. Then gave inappropriate advice on why I should upgrade to a diesel model due to the mileage he presumed I would use, without taking into account the length of hire period. My calculation was that this was not beneficial to me and on declining this option the counter staff suggested I was making the wrong choice. As a professional mature woman who is accustomed to travelling alone and with sound decision making skills, I found the young mans attitude patronising and bordering on being sexist. Overall, the pick up was efficient but marred by a memorable unpleasant experience of being treated disrespectfully. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JACK - 26 August 2019
" I want to make a specific complaint and receive compensation due to the service we received, please could you send me the correct contact details so i may do so. "
" I want to make a specific complaint and receive compensation due to the service we received, please could you send me the correct contact details so i may do so. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CRAIG - 26 August 2019
" No e "
" Great experience except for the constant trying to sell us extra products - upgrade to larger vehicle, diesel car, extra insurance etc. After a long flight all we want to do is pick up the car without the pressurised selling from counter staff "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 25 August 2019
" Very efficient pick up and drop off "
" Car had a funny smell.on collection, food waste was found in rear seats "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DANIELLA - 24 August 2019
" The experience of picking the car up was absolutely horrendous. We sat on the airport floor for 3.5 hours after being told it was only a half an hour wait. No one was given any information about why there was such a delay and staff were dismissive and rude. When we eventually got to the desk, the woman working did not even apologise for the delay or wait time and when we questioned her as to why and asked if there was somewhere we could file a complaint, she shrugged her shoulders and said 'go ahead and complain but it's Saturday, no one wants to work on a Saturday, it's always like this'. She was so unbelievably rude and dismissive it is some of the worst customer service I have ever been confronted by! We were not given any information about how to complain other than being told we can write a letter to head office but it's unlikely to even get looked at. The woman then gave us a parking location of the car which did not exist leading to us walking around the car park for another 30minutes looking for the car as there were absolutely no Europcar staff in the parking garage! Worst hire car service I have ever received! "
" The pick up process and customer servicec which we recieved from Europcars at Munich airport was attrocious (see below) but the overall value and state of the car was fantastic, and the staff at the drop off on the way back were efficient, friendly and helpful which slightly made up for the way we were treated and the inefficiency of the staff on the way out! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATTHEW - 24 August 2019
" Booking was easy and cheaper than any others I found "
" Took over an hour to get the keys - huge queue. Car very clean, no problems, amazingly quick and simple drop off "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 24 August 2019
" Simple and straightforward website "
" First vehicle developed a misfire 50km down the road. Helpline staff very unhelpful- in fact downright abusive. Went back to the airport- second car great. Erroneously charged for fuel on first car - now corrected after I called. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RICHARD - 23 August 2019
" All very good. "
" Very fast and efficient service, I would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CLAIRE - 21 August 2019
" Poor after rental care. "
" I have been charged nearly 1000 Euros for minor damage to a wheel hub cap and have been offered no help to deal with this by AutoEurope other than how claim on my insurance. A replacement hub can costs less than £20. I am furious. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KATHARINA - 21 August 2019
" Super friendly member of staff at Munich Airport. Keep it up. "
" Super friendly member of staff at Munich Airport. Keep it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILLIP - 20 August 2019
" Wouldn't recommend GlobalRent "
" The customer service I received at Munich airport by Global was questionable. I was forced to pay an extra £58 after I was told I had no insurance, to drive, despite paying for it online prior to collection. After I questioned this the sales man mumbled something which I couldn't understand. Mind you, it's unfair to pin the blame all on Global as all companies are after more money. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 20 August 2019
" na "
" na "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by LUENCINA - 20 August 2019
" I had to cnacel my original car to change it by a date. This cost me a further £280 having already had to change my flights. No one could help and both you and then eurocar were saying the other could sort it bt both said they couldnt. I won't be booking with you ever agin "
" Well i have been charged extra money abd yet i havent been told why. There was no damage to the car and it had a full tank of petrol. The chap at handover said everything was fine with the car and he had nothing to report. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by DAVID - 19 August 2019
" I have used Auto Europe many times in the past 15 years and will continue to use them. "
" Efficient and friendly counter staff who spoke good English. I checked the condition of the car carefully and I found a small scratch on the door and a scratch on the rear bumper that were not marked on the hire form. I asked a member of staff to mark them on the hire form before I took the car. Apart from that, everything was OK with the car and the hire. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JONATHAN - 19 August 2019
" The petrol gauge showed that the vehicle was not full on pickup. I sent photos to Autoeurope who did not even have the courtesy to reply. Yes, it was Globalrent's competence, but Autoeurope should have replied to me. I know that the email was received because I telephoned Autoeurope 12 days later. "
" The petrol gauge was short. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by CHRISTINE - 18 August 2019
" Booked ahead to ensure availability, but noticed that rates had dropped closer to departure date so cancelled first booking and rebooked at new rate - very competitive rates and smooth booking process. "
" Pick-up from Hertz counter with short waiting times, excellent service and free upgrade to a better car - all perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARTIN - 17 August 2019
" Good car. Suggestion by the Hertz rep that we needed windscreen protection due to the likelihood of falling rocks was a bit OTT. "
" Very long wait to pick up the car in Munich airport. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN - 15 August 2019
" Really pleased with the experience. Great car. "
" Friendly, no-pressure service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 14 August 2019
" ok "
" Picked up car on a Monday morning and there were lots of staff working. was seen quite quickly and processed in a timely manner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 12 August 2019
" Great service, thank you "
" All very smooth and efficient, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RACHEL LYN - 12 August 2019
" Good value for money. "
" Very helpful & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 10 August 2019
" Overall, a very easy experience "
" As always, a bit of a wait on collection "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 09 August 2019
" Have booked again!! "
" Requested a estate vehicle but allotted a Opel Insignia, but not really a problem. Drop off was faultless, no queuing as I have experienced on a Thursday evening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHARLES - 07 August 2019
" Very satisfied "
" Good experience! Very convenient pick up/ drop off in central Munich! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SHONA - 06 August 2019
" Great "
" Trainee from global served me he could not have been more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PAUL - 06 August 2019
" Can't fault autoeurope "
" The queue to pick the rental car up at Munich airport was horrendous. Something needs to be done to improve collection of the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by LYNNE - 06 August 2019
" Overall the process was efficient and staff pleasant. The collection zone is quite badly lit so if i hadn't checked the vehicle very carefully some damage may have been missed. Otherwise all good. "
" I received a slightly larger car than I booked and it was virtually new. We did discover some damage they had missed and they recorded this on the contract before we left. On our return we went back to the desk to get the check in form signed and they immediately released the hold deposit on our credit card. It was quick and easy with no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 04 August 2019
" As indicated above "
" 1. The car condition sheet showed no damage BUT we found some significant damage later found to be on Thrifty system 2. We quickly noticed whilst on the motorway an alarm stating that read tyre was low pressure and we should stop. Later found that it was afaulty alarm but it cost us 2 hours delay. 3.We were not given a copy of the contract agreement. 4. We reject all extra insurance and other extras but have been charged for many items. 5. As we couldn't find the filling station at the airport we returned the car minus about 15 litres of fuel for which we have been charged about E200 6.We have raised a complaint with Hertz Customer relations "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ROBERT - 02 August 2019
" I have been using AutoEurope for the last 12 years. I had never complained, but the last experience of renting a car was indeed very poor. I feel now very sad and disappointed that AutoEurope did not protect me enough this time from the trick performed by the car provider (Hertz). I do not think it is ethically acceptable to trick clients whose only foult is poor knowledge of German and the jargon used by car rental companies. "
" I am unable to say what my experience with Thrifty was becasue, at the Munich Airport, I was finally served by Hertz, not ny Thrifty. I was not prepared for such a change and it cost me extra £316,- (more than the original rate, which was £285). Being unprepared for this, I made a number of mistakes buing additional insurance and service. Hertz offered me additional services and insurance which were written in German and in small print using symbols and codes, which did not know before. It is really sad that respected car rental company uses such tricks. I also got an automatic car, though I requested a manual one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOHANNA - 01 August 2019
" It all worked out perfectly! Will use again. "
" Good value, great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIRILL - 01 August 2019
" This time things are ok. "
" Good stuff and experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 30 July 2019
" Not good! "
" Took over an hour to get to front of queue when picking up the car. Car itself was old and not in good condition. On return, the process was slow and unclear "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by ULRIKE - 24 July 2019
" Damage on the car was not reported. We therefore had to find staff in the parking area (not easy!) and add it to the card. "
" We waited for over an hour to be served. Staffing level was completely inadequate for the amount of bookings that were allowed by the company in this period. We were therefore very late for the arrangements we had made. Either reduce the bookings you allow or provide the service that you are charging people for. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by GEANINA - 23 July 2019
" No no no no to Avis in future "
" The car choice it's a joke, I went for a WW Golf or 'similar' and they offered me a Kia Venga ! The size of a Fiat 500 no more. In the end i Went for a the peugeot which was all right but still not a Golf. The woman at the counter said she can give me a good price for a Tiguan, like she had the power to give me an incredible deal and thought that was not very professional. She said i can have it for 25 or 26 euros a day extra. This just makes me think that this is a scam they give you bad 'similar' cars so you go and upgrade for '26 euros a day' plus the insurrance of course. Anyhow, I think it was a rip off. The only good think though is returning it. Really easy to find on maps, really fast they don't make you wait and mess about. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by DAVID - 23 July 2019
" I appreciate that none of the above was down to AutoEurope but have reserved judgement until I see what Auto Europe's response is to my feedback on an absolutely dreadful experience. "
" had ongoing problems due to adblue warnings which Hertz could not solve. We eventually had to to abandon the vehicle (with Hertz's knowledge) and take public transport which for a party with 2 children and 1 baby was incredibly stressful. The experience with this vehicle (which Hertz had several chances to resolve) proved a nightmare for our family which very nearly ruined 6 months of training for an Ironman race and thousands of pounds spent on the trip. I cannot state enough how stressful the experience was surrounding the hire of this vehicle and at no stage (3 or 4 contacts) were Hertz able to provide a satisfactory solution. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by MICHELE - 23 July 2019
" This company should be avoided at all costs, look at Trust Pilot 1 star for a reason. They are trying the scratch scam with me. So disappointing to think that this can go on and something should be done about this company by someone. "
" This company should be avoided at all costs, look at Trust Pilot 1 star for a reason. They are trying the scratch scam with me. So disappointing to think that this can go on and something should be done about this company by someone. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 19 July 2019
" See above. "
" Excellent staff at Munich airport. Very friendly. Very efficient service, no queue. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 18 July 2019
" All in all, good price and significantly cheaper than many other rental companies "
" Very slow counter service. Also have separate desks for voucher hire which is some distance from their main desk. It's not obvious that they are separate so ended up queuing twice "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DEREK - 17 July 2019
" Disappointed with Sixt collection process when buying a rental through Autoeurope "
" Exceedingly slow service to collect vehicles shortage of staff and long processing time. Voucher holders of Autoeurope and other brokers were not allowed normal service but moved to an even slower desk area with less staff and so treated worse than those who booked direct with Sixt. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by DOMENICO - 12 July 2019
" They always provide great prices! "
" to start there was the most stupid electronic check in I ever seen where you would be given a priority, meaning that even for a cue now there is a privilege. Got to the desk I was not asked about anything, I was given a care which probably was the segment I choose but the lowest end possible. And most annoyingly I was charged some environmental fees without my approval. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by JOSEPH - 12 July 2019
" Excellent "
" Excellent overall. The only small complaint I had was that there was a long queue at the Buchbinder desk on the day of pick-up which seemed to be very unusual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 10 July 2019
" I only use Auto Europe to book hire cars - I love the platform and the service provided. "
" Munch airport pick up is the worst I have ever experience. 2 hour queue to get my vehicle. Not all desks we manned despite the huge queues, staff surprisingly unconcerned with the huge wait. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 08 July 2019
" Easiest car hire experience I've ever had "
" Fantastic service great staff very smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 08 July 2019
" Good. "
" All good except for the confusing queuing system at pickup leading to a longer wait than necessary to get the documentation sorted out and to collect the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 04 July 2019
" Auto Europe have always given me good deals on rental cars. I guess over the past 5 years I have rented cars through you for a total of 12-15 weeks a year. Hopefully, my faith in you will not be shaken - and you will get the money back from Interrent that I should not have had to pay out! "
" I phoned Auto Europe, then directly to Interrent, while sitting on an Easyjet flight that was delayed. (I have screen-shots of the call timings from my phone as evidence) The lady at Interrent took all the details, said she would log them with Interrent at Munich Airport and "don't worry, your car will be there when you arrive". When I got to the desk at the Airport, she had put nothing on the system - so my car had gone to someone else. The cheapest car they had available meant an extra €198, which I had no choice but to pay. When I spoke to the guy at the desk I told him I was going through Austria to Italy. I therefore assumed that he had covered all of the requirements for doing that trip. We were pulled over by Austrian police because the vehicle didn't have the mandatory sticker for use in Austria! (Maybe the vehicle we had booked had one?) The fine was €120. Aside from these costs, the whole process of checking the car out took maybe 15 minutes longer than it should have done. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 03 July 2019
" Auto Europe is a good service. I'm pleased. Unfortunately InterRent is not a good choice of partner. "
" I was delayed in picking up the car because of lost baggage. InterRent charged me €50 penalty for picking up the car after 1pm. This was double the rental fee and seems disproportionate. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TAKASHI - 02 July 2019
" They are scam "
" They madr up a lot of stories and execuses, all lies. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIERAN - 02 July 2019
" Good service all riund "
" To be honest the Are amazing the issue I had was within 10miles of driving the car I had error lights on the dash (don't know what they meant as in German I know one was tyre pressures) I checked tyres pressures and all ok so must be a faulty sensor or something "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WILLIAM - 28 June 2019
" As at 3 above. Good enough for me not to consider another provider on my next trip. "
" Counter staff member was very efficient in a friendly manner, even apologising for a free upgrade. Wonderful. Pick up equally good experience, as was the drop off. Staff member introduced himself and spoke to me by name. Check out very efficient. Very good overall experience, and would definitely go back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 27 June 2019
" Was stung with unexpected charges when I arrived at the collection desk. One of which being a cross boarder fee. Ended up changing holiday plans to avoid crossing the boarder so as to avoid having to pay the fee. Have sent emails disputing the fees but haven't received a response from either Auto Europe or Hertz. "
" Was stung with unexpected charges when I arrived at the collection desk. One of which being a cross boarder fee. Ended up changing holiday plans to avoid crossing the boarder so as to avoid having to pay the fee. Have sent emails disputing the fees but haven't received a response from either Auto Europe or Hertz. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 27 June 2019
" Auto Europe absolutely fine. Booking and price were good. Dollar (Hertz) turned out to be a disaster. "
" A bad experience from start to finish. Queue ticketing system was not being used by the staff so the queue was chaotic. When eventually served we were told our car, a Hyundai I20 was not available but they had a "better" car for us. When we got to the car it was hard to believe. A 3.6 litre Jeep automatic. Like a tank. For 2 pensioners driving around the Alps. Being late and unable to face going back to the desk and queue we made the mistake of taking it. It was horrible to drive. Far too bbii, no parking sensors and drank petrol for fun. On drop of our time was recorded wrong and we were charged much more han one extra day on our invoice, but without explanation. To complete the experience, our request to customer service (twice) has gone unanswered aftter 2 weeks. I expected so much more from Dollar (Hertz). "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by NICHOLAS - 26 June 2019
" No issue with Alamo. Very disappointed that the extra cost was not disclosed at the time of booking - your fault. Embarrassing when discussing this with the Alamo agent. We think that you should refund the charge. "
" Really in happy that we were charged €30 for cross border rental, after we disclosed this to you at the time of booking, and you did not advise as to the extra charge. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 26 June 2019
" Very simple to book car. Would have been useful to know GPS and visiting Austria costs before arriving at the counter. "
" Very long queue (over an hour) to pick up car! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEWART - 26 June 2019
" Straight forward process. "
" It was a god process from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISON - 25 June 2019
" The internet site was easy to use "
" We were really please with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by INGRID - 23 June 2019
" staff nice, car good "
" all was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 21 June 2019
" Very slow to collect the car "
" Dreadful wait to collect the car. Simply not enough staff serving and very slow "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 20 June 2019
" Have used previously - used to use rentalcars until they caused issues. Rent vehicle often in Europe and USA - problem had before, believed had paid for an automatic car and not the case - so had to pay extra. "
" I have $1,000.00 worth of vouchers from Thrifty due to issues with car rental in the USA. In Europe to date some issues with the UK only. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 19 June 2019
" See above "
" An unexplained charge of 872 euros has been made to my credit card. Please refund this as soon as possible. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 19 June 2019
" I have used Autoeurope for many years, but am very disappointed with this experience. "
" It was immensely frustrating to be charged 45 Euros to travel into Austria - the price that was advertised was about a third of what I was required to pay for the rental. I had clicked on the Autoeurope site that I would be travelling to Austria. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 17 June 2019
" Very easy booking experience & at a very good price for a quality vehicle in great condition. Best price & offers for cars in Munich - less stress & quicker than other rental companies. "
" Terrific customer service at pick up (Munich) & a very good price were matched by a quality vehicle that was well prepared & in great condition. Best by far in Munich - less stress & quicker than other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RACHEL - 12 June 2019
" Very good overall "
" Lots of paperwork, counter staff has to re enter all of my details on their system which took some time. I also had to queue 30min while there were only two people before me and two open counters. Apart for the lenghtly pickup, everything was smooth. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 08 June 2019
" See above! "
" Very poor info by counter staff, ie.wrong about drop off area, all companies cars sent to same car park,utter chaos and impossible to get car conditio signed off to safeguard our 1000 euro deposit, so holding our breath and looking with fear at our credit card statement, "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 04 June 2019
" No thanks "
" I was unable to travel on holiday due to illness. I tried to change the drivers name over to my wife who was going to be the driver but was told this was not possible due to the car hire policy. They wanted nearly £200 more to get a car in her name. Appalling since we had already paid £275. Treat your customers like human beings and not a booking number. I appreciate you have policies but in the circumstances with my ill health you could have changed a name but instead try and get even more money. I will never use your your company again and will spread the word. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TIM - 02 June 2019
" Simple to book, collect and drop off. Thanks. "
" Our chosen car type (Skoda Octavia estate) couldn't be supplied so we had another. Apart from that, everything went really smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 01 June 2019
" Would like a call about my additional charge, as they charged me additional monies as it wasn't covered "
" Would like a call about my additional charge, as they charged me additional monies as it wasn't covered "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CHRISTOPHER - 31 May 2019
" I like auto Europe "
" Was overcharged on returning the car at the drop off car park but I returned to the car hire desk and the overcharge was removed after I challenged it. Demonstrates the importance of checking receipts and paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MATTHEW - 25 May 2019
" It made finding the best deal very easy. "
" The condition of the vehicle and ease of drip off we're fine. The counter staff during collection were rude and extremely unhelpful. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NEIL - 23 May 2019
" Overall v good "
" Car wasn't clean. Peanuts under seats and rubbish on the seat "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by TANVIR - 23 May 2019
" Good customer service from Enterprise and Auto Europe "
" Very efficient and good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 22 May 2019
" No problem with Auto Europe, very efficient "
" Charged £100 for a quarter tank of petrol upon its return together with £50 "service charge" for having them fill it up. Rip Off so won't be taking out another rental with them. Not sure why rental companies feel the need to do this as it just loses them future business "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANIEL - 19 May 2019
" Was really disappointed to have received such rubbish service at Munich airport after booking online procedure was so easy "
" Our flight was delayed due to air traffic control strikes in France, like pretty much every other flight arriving in Munich that day. Our flight was only 1hr late but we were told our car had been given away because we were late and now had to pay for an upgrade. This felt like a complete con and money making venture. Collecting the car there were 100s of Buchbinder cars there so I seriously doubt the only available option was an upgrade. Infant car seat was dirty and of poor quality. Trying to find someone to collect a car seat from took over an hour. I was completely disgusted with the service and will never be using interrent, auto europe or Buchbinder again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DAVID - 16 May 2019
" Fine "
" Ok but quite slow and tried to sell upgrades when I just want what i have ordered "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by JAMES - 14 May 2019
" Very efficient. "
" Some experiences that I would like to share. 1. Collecting the car does take a long time. There is always a queue for the counter staff and sometimes we have to wait as long as 1/2 an hour if the persons in front have not pre-booked. Perhaps a designated queue for people who have gone to the trouble of pre-booking should be looked into. 2. Globalrent/Buchbinder have their own app but it doesn't work if I book through Auto Europe. Perhaps a closer link would be better? 3. On this occasion there were small dings/scratches on the vehicle that were not pre-marked on the 'Check Out Report'. I got them recorded prior to leaving the garage but it is an extra hassle when you just want to get away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DAVID - 12 May 2019
" Competitive pricing easy booking process "
" Offered upgrade at check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by KENNETH NIGEL - 07 May 2019
" Have used AutoEurope many times and would recommend it. However some of the more budget rental companies especially from Munich are poor and take a very long time to process - you can be at the car rental desk for an hour - which is very frustrating "
" The car was not clean when we picked it up. It was a more basic model than we booked ( booked Ford Focus or similar and got a Renault Clio ) Ontop of not being clean - the brakes squeaked every time they were applied ! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by KIANPENG - 06 May 2019
" This booking was not properly checked by autocar despite my request. I am utterly disappointed with Autocar "
" Requested car was not possible as we traveled cross border to Slovenia. The cross border countries was indicated in booking form. Had to downgrade to smaller car and pay prevailing rate. Causing much inconvenience to my travel plan. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RICHARD - 01 May 2019
" As my original booking was messed up by Sixt, I require a complete refund by Auto Europe for my booking voucher 4759960 "
" Sixt made a complete mess of my original booking which was given to another customer in error, and I was forced by Sixt to make a new booking & pay a higher amount. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by EDWARD - 30 April 2019
" As a broker you should represent me against the car hire company - you didn't. It shouldn't make a difference if it was a small claim. "
" No comment! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIRAN - 29 April 2019
" Overall very smooth process. "
" Upgrade was great, quality car, quick to pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 27 April 2019
" Very efficient drop off system. A map to find the return car park would have been helpful given the road works. "
" Fine, apart from super hard sell on extras at pick up "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ALEXANDRE - 25 April 2019
" Good price, and very clear service. "
" The Hertz staff was really nice, and gave us lot of tips about the city and our route to Austria, and on top of that an upgrade on the car. Really nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTIN JASMIN - 24 April 2019
" We had no issues from start to end . Other drivers might had problems but not us at all "
" All was smooth and easy . No complications "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAELA - 24 April 2019
" Auto europe smooth to use as always "
" Long wait at pick up. Counter staff tried to get me to pay extra to upgrade to a car with winter tyres even though I had advised travel to Austria on booking and Sixt had accepted this. Picked up car 14/4 in Germany and winter tyres only compulsory in Austria until 15/4. Also tried to get me to pay for upgrade to bigger car. When I refused they gave me this car anyway as there was no car with winter tyres in the class I has booked! I didn't pay extra but I had to be very firm. The queue would be shorter if they focused on customer service rather than upselling. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LES - 24 April 2019
" AS ABOVE. THE CAR WAS ALSO CLEAN AND NO DAMAGE. "
" DEALT WITH SANDRA AT ENTERPRISE DESK.VERY EFFICIENT AND PERSONAL WHICH MADE A NICE CHANGE FOR A CAR RENTAL DESK. IT ACTUALLY MADE THE COLLECTION MORE RELAXING ESPECIALLY AFTER GETTING OFF A FLIGHT AND WITH CHILDREN IN TOW. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEVIN - 16 April 2019
" Fully satisfied. "
" Great service by Christian at Munich Airport and Mazda 6 was an excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHARLES - 16 April 2019
" All good, great value, east service "
" No one at drop off but I believe Munich had 4000 cars back that day so understandable. Deposit refunded fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 16 April 2019
" AutoEurope always get the best deals for us when we travel, and the excess insurance is always very good value for money. "
" We were given a Hertz car. The staff at Munich airport collection were so friendly and welcoming. The staff at drop off were exactly the same and even explained where to go in the terminal to get out flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEITH - 14 April 2019
" Overal disappointing "
" Very disappointed that at the point of picking up the keys we were informed that we had to pay an additional €50 euros for winter tyres (this they informed us was because we were crossing the border to from Germany to Austria even though they were informed of our planned travel route before we were quoted the car hire rate) This represents an increase of 40% on the quoted price which I would suggest is "sharp practice" on their part! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MELVILLE - 13 April 2019
" Smooth, courteous and efficient "
" Smooth, courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 12 April 2019
" I do no not like paying extra fees "
" Unfortunately I had to pay an extra €40 at pick up for winter tyres as I was going to Austria from Munich . I had told you my destination "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN - 11 April 2019
" Overall very good "
" Very helpful bit disappointed I had to pay extra for Winter tyres "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by THOMAS - 11 April 2019
" No negative comments at all. "
" It was great. Little waiting time and smooth customer experience. Very impressed after having read bad reviews online which nearly put me off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JIRI - 10 April 2019
" The worst experience in your life so far!!! Stay away from this company if you use visa debit card-they will charge you more than DOUBLE of price you have already paid (if you book online) for extra full insurance. (we have added extra insurence while booking as well) We travel few times a year and always rent a car and always use the same card but only this company have charged us extra money-not just a little money-more than double! This is monkey business! Choose other company and stay away of this one! Other rental companies have no problem to block deposit and no matter if you use debit or credit card. Very disappointing! We have already canceled our other booking with this company-never ever! "
" The worst experience in our life so far!!! Stay away from this company if you use visa debit card-they will charge you more than DOUBLE of price you have already paid (if you book online) for extra full insurance. (we have added extra insurence while booking as well) We travel few times a year and always rent a car and always use the same card but only this company have charged us extra money-not just a little money-more than double! This is monkey business! Choose other company and stay away of this one! Other rental companies have no problem to block deposit and no matter if you use debit or credit card. Very disappointing! We have already canceled our other booking with this company-never ever again! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by ROBERT - 10 April 2019
" Easy to use, competitive price "
" Very friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 10 April 2019
" the cost of the car was very reasonable however they then tried to charge us for everything extra insurance cleaning extra miles fuel auto fill they were also very slow to sort everything and give us the keys as they were too busy selling extras i would not want to use Budget again "
" the tried to charge us for cleaning which wasn't fair,we just brushed the floor mats and it was ok. But the big problem was that they charged us an extra £184 for mileage that we hadn't done. We had to spend an extra 20-30 minutes at the main desk trying to sort it out. the lady disappeared for 15 minutes and came back and said it was an error on their part if we hadn't had time to complain it would have been very difficult to sort out. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 09 April 2019
" Simple search and comparison, reasonable prices "
" Very helpful counter staff and very smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARC - 08 April 2019
" Very smoothly, I loved the way I could change to a bigger car a week before the trip - without any hassle. Will definitely use again. "
" Overall a near excellent experience, when picking up the car the staff were extremely helpful. Only at drop off did it take some time for someone from Interrent to inspect the car whilst all around us cars by other companies got inspected promptly. When the Interrent colleague eventually turned up there were three of them, only one of which seemed to speak German or English, and they had to translate between them whilst asking me questions. It was all fine in the end, just not very efficient. Thankfully we had plenty of time to catch our flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 05 April 2019
" Having never booked car hire abroad before, I called Auto Europe before booking on line, only to be given false information!! "
" Will never use auto Europe again and will advise friends also not to. Completely unsatisfied with your service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by HOWARD - 01 April 2019
" All was Ok'ish until our return to the uk to find our credit card scammed for 2 cross border fees. Of course the first one was legit but the second one was not and we are still waiting on our refund one week later. I will never book with Globalrent, Buchbinder or Terstappen ever again and will recommend to friend's and colleagues to do the same. If I were you I would remove them from the list of rental car companies you use. Yes, we have past history with them and from this experience I see they have not changed their ways. Shocking!!! "
" Had I known Globalrent was Terstappen I would never have booked. They are crooks. They scammed us in the past and this time they scammed us again by charging us twice for a cross border fee and had we not intervened it would have been three times. It is only 10 euros but if they scam every customer the same way then they will make a lot of money. We are still trying to get our 10 euros back as a matter of principle. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by KEN - 01 April 2019
" As above. "
" Good service at pick-up and drop-off. The only negative was the cost of an additional driver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 31 March 2019
" Takeover and Handover so smooth. Excellent and you are now on my list of car hire companies when I visit Germany or wherever in Europe. Thanks "
" All was A1. Great staff and very knowledgeable, quick handover and easily done. No long waits. Brought the car to us because of a disability passenger - great response. Great car and although not the one advertised it was of the same quality and size. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLIVER - 29 March 2019
" Car and service efficiency great "
" On hiring the car the counter staff member tried to sell me a sat nav device for addtional cost, despite the vehicle i had hired having one fitted in the infotainment system. I declined the offer of hire, but dont think I should have been even asked the question when Avis knew that I didnt need one. Despite advised on the booking and at the desk that I was taking the vehicle to Austria I was not advised that Austria operates a motorway vignette system, which would have been easy and very helpful. we were stopped by a police checkpoint just after the border clearly set up to check for this as people enter Austria and were fined Eur120 by the Austrian police. This was very frustrating and could have been avoided. Car and service efficiency were great. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 29 March 2019
" Globalrent said that we'd have received better service & a better car if we'd booked with them direct & not through AutoEurope. Obviously I don't know whether this is true. I hope it isn't & my score reflects this. "
" I got the impression that they were trying to make us 'trade up'. After arriving at the counter to be told that they had a Golf or Focus for us we had a disappointment when, after a lengthy check, they said they'd no Golf and 2 Focuses - both of which were Estates & required an additional charge per day. We refused this and ended up with a Skoda Rapide. This car had many more scratches than they'd documented. We had to spend time getting these documented as I was worried about incurring an excess charge when we returned it. When I complained about the overall service they said it would have been better booking with them direct! Overall a stressful experience especially after a flight when we were tired. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by STEPHEN - 27 March 2019
" I already did in the box above "
" The car itself, a Jeep Renegade, was slow and underpowered and not good to drive, so I wouldn't recommend this specific car to anyone - but everything else was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DENIS - 27 March 2019
" average "
" To be charged 4 euros per litre to re-fill the car as I did not have time to is outrageous especially as it was for 32 litres when the tank was over half full with a capacity of 55 litres. Also I requested a Ford Focus estate or similar but the only vehicle that I was told was a Fiat Tipo estate which turned out to be much less powerful than a Ford Focus and proved a problem in the Austrian Alps "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by MATT - 26 March 2019
" Was upsold a better car at the desk which I would expect, and shown the revised price. However, checking my bank statements now, I see the new price made no account of the fact I already had a voucher, so I was basically paying twice. Kind of a scam really, very unethical, and not something I'd expect to see from a reputable brand. Given how much I travel, the lost future revenue was not worth the scam from your perspective. "
" Was upsold a better car at the desk which I would expect, and shown the revised price. However, checking my bank statements now, I see the new price made no account of the fact I already had a voucher, so I was basically paying twice. Kind of a scam really, very unethical, and not something I'd expect to see from a reputable brand. Given how much I travel, the lost future revenue was not worth the scam from your perspective. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TOM - 24 March 2019
" Until I see that AutoEurope has changed its T&C's to reflect the cross border charge for Western European countries, I shall not be recommending them, in fact I will advise friends to actively avoid them "
" I was unaware that there was a cross border charge for using the vehicle i Austria. I hired it at Munich airport. The T&C'S of AutoEurope mention there is a Cross border charge for certain Eastern European countries but not any Western European countries. I called Auto Europe and they said that there was a place on the order form online to show if you wanted to take the car into another country. But I explained that their T&C's should also say something along the lines of: If you take the car into another country a Cross Border charge may be levied at the pick location rental desk, The advisor spoke to said he would pass this up to his supervisor "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATTHEW - 24 March 2019
" Very disappointing Staff were rude and grumpy Charged extra for driving to Austria - hidden charge in booking Car was dirty on collection Charged 50 Euro for returning car dirty - despite the fact car was signed off my returns team with no issue reported. Buchbinder are now ignoring my emails "
" Very disappointing Staff were rude and grumpy Charged extra for driving to Austria - hidden charge in booking Car was dirty on collection Charged 50 Euro for returning car dirty - despite the fact car was signed off my returns team with no issue reported. Buchbinder are now ignoring my emails "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by COLETTE - 22 March 2019
" My experience was really great, but I am a bit confused about all of the different companies involved. I'm not entirely sure if my rental was with Buchbinder, Auto Europe or Interrent, and that makes it harder to recommend, or find the same service again next time. Would be good if this was simpler/clearer. "
" My experience was really great, but I am a bit confused about all of the different companies involved. I'm not entirely sure if my rental was with Buchbinder, Auto Europe or Interrent, and that makes it harder to recommend, or find the same service again next time. Would be good if this was simpler/clearer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DARREN - 22 March 2019
" Very easy booking procedure and helpful afterwards when an issue arises as was the case in my last rental. "
" Charged for taking car to Austria although this wasn't mentioned in the paperwork beforehand. A refund has now been issued. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 21 March 2019
" All was good, thank you. "
" This was a very easy car rental. Pick up at Munich was quick (but it was Thursday afternoon). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NICHOLAS - 16 March 2019
" Very easy from booking to drop off. "
" Only issue, was trying to sell an upgrade on false statement, saying fuel cost saving would be more than upgrade price. Both vehicles were diesel. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 14 March 2019
" The experience was awful. The car would go no faster than 80kmh. It had no acceleration. Also I have come home to be charged an additional £60. Please can you refund this. "
" The experience was awful. The car would go no faster than 80kmh. It had no acceleration. Also I have come home to be charged an additional £60. Please can you refund this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by GARY - 14 March 2019
" Overall a great experience, thank you. "
" I'd just like to say how impressed I was with the Enterprise staff at Munich Airport. I believe I was assisted by Federich (apologies if I got his name wrong) and he was excellent. Polite, friendly, knowledgeable and very clear in his advice and instructions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 12 March 2019
" seamless, booked online, no queues on arrival, nice car and great handover and hand back process "
" They were very efficient, car was immaculate and well prepared. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 12 March 2019
" Overall a good experience. No problem with the car or process. "
" Good car. Good reception staff.Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ASHLEY - 08 March 2019
" Overall ok but slow at pick up "
" Very slow at pick up "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by KEVIN - 06 March 2019
" As detailed above "
" The whole process was seem less from collection to drop off of vehicle. Your customer service was very helpful and knowledgeable when dealing with my enquiries. I would definitely use and recommend you to my friends in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALAN - 06 March 2019
" Will hire again definitely "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FRANK - 05 March 2019
" Great service and lovely staff. Easiest car rental pick-up I have ever had. "
" Great service and lovely staff. Easiest car rental pick-up I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ZOE - 04 March 2019
" Interrent were unaware of the extra insurance we had taken with made it feel a bit 'unjoined up' but otherwise good. "
" Disappointed with quality of GPS for the price. Had expected to have traffic module included. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREY - 03 March 2019
" When I made a booking it was not clear that I would have to pay a cross border fee which was 1/3 of rental price. It was not the case in previous years. The crossborder fee only appear on a voucher! I checked rental voucher 1 week before travel. That was too late to cancel the booking and check another rental companies. That looks like a cheat. Having been a customer of autoeurope for many years, I am really disappointed with it this time. "
" When I made a booking it was not clear that I would have to pay a cross border fee which was 1/3 of rental price. It was not the case in previous years. Counter staff were extremely polite but useless - sent us to the wrong parking, gave us wrong parking number, couldn't give details of cars available. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WALTER - 02 March 2019
" no "
" Spend a lot less time waiting and the Lady on the Desk was very Helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 01 March 2019
" Excellent choice "
" There was a huge queue at Munich airport to collect vehicles - we waited for over 2 hours to pick up the vehicle. The staff were very helpful but only 3 were on duty and were totally overwhelmed. You must know how many cars have been booked and should staff accordingly. Can't understand why more of the process isn't automated online before pick up. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 01 March 2019
" Please see comments above "
" All appeared excellent, however dropped car off at Munich airport. This was very quick but would have liked confirmation (email?) that all was ok and that THE RESERVE ON THE CREDIT CARD HAD BEEN WITHDRAWN. assuming this has happened (will check statement!), service was otherwise excellent and a good value hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEN - 01 March 2019
" I will use again. "
" Reliable trusted and is my first choice for car rentals "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAULA - 01 March 2019
" See point 3, experience with autoeurope is fine but not with globalrent. "
" I had a bad experience with globalrent before where they charged me for a damage that I am sure did not cause. So this time I checked the car even more thoroughly than normal for damages even though apparently the car had none. I noticed 2 scratches & when I reported to the rep in the car park he asked to drive to a better lit area & then he identified many, many more little scratches & marks. I can not help but feel they are out to get car renters particularly when they booked via Autoeurope as excess often is included in price or as many people like me have an excess insurance. Please address with global rent. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CHRISTOPHER - 28 February 2019
" Very busy Alamo/Enterprise desk at Munich...you will probably have to queue. Staff...or at least the one I ended up with, was excellent. "
" It was very good. The only thing I would sort of complain is price variability and...not getting what you asked for. I asked for 'economy' I think, but got a seven seat SEAT Alhambra. In the summer I needed seven seats, and ended up paying £600 or more for it. In the holiday just gone there were just myself and my nine year old daughter, but we were 'given' a seven seater... for £190! Like I said...it wasn't bad...just irritating from a price perspective. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 27 February 2019
" Overall very pleased. "
" We received quick service and an upgrade from the rental desk which was very easy to find. Collecting the car was simple enough and the return was effortless, drive in, drop off and walk out to the terminal. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 27 February 2019
" It will depend whether my compliant is acted upon and whether the excess damage policy I took out with Auto Europe promptly refunds this cost. "
" We booked a Ford Eco Sport and reccieved a Skoda Fabia on Slovakian plates which smelled strongly of cigarette smoke. There was no one from Interrent in the car park and the queue for the desk back in main building was 2hrs long and so we accepted this because our three year old was crying and we had already spent 3.5 hrs to clear airport. On return of the car, there was no mention of damage and we did not have any incidents at all. Then we receive an invoice for €890 for a scratch we did not cause that arrived nearly 4 days after drop off. They have already debited my credit card. I am so appalled by this company that I will probably never use autoeurope again because your partners are clearly rogues that prey on customers such as me. This damage was not caused by me, was not mentioned at the time of the return of the vehicle and is blatant fraud. The vehicle was an old Skoda from Slovakia (why when I am hiring in Munich?) with over 30000 jams on clock. I think the damage invoice is probably for more than the car is worth. If there was damage then why didn't the person checking in the car mention it - in fact he said it was fine. This is blatant fraud and I expect you to investigate this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ADRIAN - 26 February 2019
" Good price "
" 2 hours of queuing!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JASON - 26 February 2019
" Auto Europe use Globalrent and Globalrent left me very dissatisfied with the amount of staff they had on half term holiday time. "
" I had pre booked a vehicle months in advance. I had to queue for over two hours, which was a terrible start to our family holiday. When I finally spoke to a staff member I was told only a much larger vehicle was available or I could wait even longer for a smaller vehicle. I was very dissatisfied with my experience "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOY - 26 February 2019
" Good but not great. "
" The first car that I was offered was not what I was expecting. Sixt offered me an automatic BMW X2 and not a manual Mercedes GLA. Sixt claimed that it was the same class, but the boot was too small. worse still it had lots of scratches that were not marked on the hire docket. I asked Sixt for a different car, eventually they came up with a BMW X1, which had a slightly larger boot. The marks on the car were correct in the hire docket. It took almost 2 hours to sort out the issue because I had to requeue (at the end of the queue) at the desk 3 times to sort out the problem. There was not a separate or expediated customer service for people with issues with the car they had just been given. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JAMES - 25 February 2019
" Great experience. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARION - 25 February 2019
" This was my first time using Global Rental, whilst the value of the car rental was good - the long wait to be seen was not acceptable. "
" Unfortunately a long queue and very slow staff at the counter processing the vouchers. Had to wait 1.5 hrs before being seen. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 25 February 2019
" Overall excellent. "
" Excellent vehicle at Munich airport, really cheery man at pick up and easy drop back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 25 February 2019
" See above. "
" Would definitely recommend Alamo by Enterprise at Munich Airport. Terrific staff, queue management and very efficient process overall. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by EDWARD - 24 February 2019
" Very straightforward and easy. "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GLENN - 24 February 2019
" Its a quick way of getting the prices of a range of rental cars from various firms at a price usually lower than through the rental firms themselves. "
" Waited an 45 minutes in the queue to pick up the keys and car, then found the car was not parked in the bay indicated, and waited 15 minutes for the staff member to turn up to get a child car seat off them. And even then, the staff in the car park never showed up, I just took a car seat and located the car on my own. Overall 1 hour wait to get in the car driving away is too long. I will pay slightly more for a better staffed car rental firm with quicker pick up of keys and a proper office in the car park next time. The car was absolutely fine and drop off fairly quick, although Global Rent probably the slowest to meet me and assess the car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STEPHEN - 24 February 2019
" First class hassle free car rental service. "
" Service was exactly as I expected. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CRINU - 23 February 2019
" Great! "
" Fast, friendly service right in the terminal! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 22 February 2019
" Feels like I have been totally ripped off "
" just been charged more than double I paid you - no idea why and was not told at counter. Vouce £138, paid and additional £160 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISTAIR - 21 February 2019
" See 3) above! "
" Car hire with you was easy, as was pick up - we were actually upgraded. On returning the car, I was asked if I wanted a paper return sheet or an email so I chose an email (at pick up, this is how it was done). I have still not received confirmation that the car was in order other than the verbal say so of the person checking it over. So far, Budget de have been really unhelpful in getting me the confirmation and I'm left with no confirmation that the car was undamaged on its return. Given the nature of car rental, this is both worrying and unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 21 February 2019
" Very hard to recommend anyone given how deceitful car hire companies are "
" I thought my booking included insurance excess protection, but Hertz said this was not the case and quoted me an extra €200 for this - an outrageous amount. They then overcharged me for taking the car to another country- despite me showing your confirmation of how much this would be. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PATRICK - 20 February 2019
" No problems "
" I booked a midsize estate car. They didn't have one and tried to get me to pay for a better car instead of a free upgrade. The only vehicle that I could have without paying more was a large transit van. It was a pain to drive especially in a medieval town. It was impossible to park at my accommodation. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ROBERT - 20 February 2019
" No issues with Auto Europe, but deeply unhappy with Global/Buchbinder return and sigh off procedure, which was lamentable on the night in question. "
" We returned the vehicle to car rental return area at Munich Airport at 8.30 pm, 17 Feb . We were inside our 7 day rental limit by about 40 minutes. On arrival there was no representative from Global/Buchbinder to inspect the vehicle, sign off, give us a clean bill of health and associated receipt. We waited 30 minutes and no one arrived. Furthermore the general supervisor was rude, ignorant and offered no assistance suffice to safe it could take another 30-40 minutes. In the end i had no choice but to leave the keys on the dash board an check in around 9.00pm bearing mind we were boarding LH2504 at 9.45 pm and had to clear security, passport control etc. Whilst I anticipate there will be no issues I do feel vulnerable to mistreatment and without a receipt my concerns are that i have no control over what happens next, as they may: 1. Seek to charge for a late delivery if they don't get to the vehicle by shortly after 9.00 pm 2. Charge me for a spurious damage claim, when the vehicle was returned in the same condition as at the start of the rental - I have photographic evidence showing the condition of the vehicle on return 3. Charge me for fuel, when we filled the the vehicle to full at the AGIP petrol station on the airport i have used Global twice this year and we had a similar experience in January but managed to get the vehicle checked and signed off on that occasion after a 20 minute wait. The bottom line is that they need to do better. i have a further booking with them on 2 March and if the the return is as bad as last rtime i will not be using them again. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAN - 19 February 2019
" the best service "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PATRICK - 19 February 2019
" A member of staff after finishing her shift stayed on to check over the car and note defects late on a Friday night. Her name was Maria I believe. First class "
" A member of staff after finishing her shift stayed on to check over the car and note defects late on a Friday night. Her name was Maria I believe. First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAMIAN - 18 February 2019
" Everything was very satisfactory "
" The original hired vehicle was not in the parking space allocated but the staff member in the parking area was extremely helpful and sorted us with a new vehicle immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 16 February 2019
" As always, uncomplicated booking and this time everything the rental was perfect in every way "
" Very swift service, great, comfortable car for terrible winter weather, perfect for what I needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 13 February 2019
" Extremely satisfied with our car hire experience at Budget Munich airport. "
" The service was excellent in every way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 13 February 2019
" above "
" Thomas on check in excellent, team in garage same. return no one about for ages radio code not given or found, rear wiper not working properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by GEOFFREY - 10 February 2019
" Rental was fine. I'll wait to see how Auto Europe deal with any problems arising from the car return. "
" The car I had ordered was not available and we had to wait - about 20 mins - until another similar was available. Drop off was chaotic. This was not an Interrent thing - all car hire returns at Munich on 7th were being dealt with in the same way. So no chance to interact with Interrent staff, etc. Still waiting for the 1000 euro deposit to be released. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JOHN - 07 February 2019
" Good apart from lackof transparency in charges. It was very difficult to tell what had been included in the voucher charge and what was extra. I don't trust Hertz or their even dodgier brand Firefly, which makes additional charging into an art form "
" The autoeurope voucher stated that CDW was included, but I was charged separately for this by Hertz. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by TIMOTHY - 07 February 2019
" it would be difficult to recommend auto Europe bearing in mind I paid GBP 80.0 to get a voucher for EURO 57 with avis and got all of the earlier mentioned issues "
" the car was fine, but a number of things I was not happy with (as I was in a rush I didn't pay proper attention when I signed the agreement) , although I upgraded the original booking at the airport, I was still charged winter tyres ,as well as a location surcharge, although the auto Europe voucher said airport surcharge was already paid ( I assume this is an extra surcharge on the optional extras) but its not clear on the avis rental . I had also had the excess guarantee through auto Europe, yet avis tried to sell me that again at the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANIEL - 04 February 2019
" ALL GOOD I often recommend you "
" All very easy staff helpful GREAT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EDMUND - 02 February 2019
" very impressed with Munich airport Alamo "
" very friendly and helpful counter staff. Quick and easy drop off at end of rental. Car very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 31 January 2019
" Excellent "
" Great staff, very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WARREN - 31 January 2019
" Easy booking experience, good information and comparison. Quality vehicle, hassle free collection, value for money "
" Quality vehicle, hassle free collection, value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRIAN - 30 January 2019
" No problem with Auto-Europe. Easy to book and good value. Problems were with Global/Buchbinder as above. "
" 45 minute wait at Buchbinder desk before obtaining the car key. Too long. Car very good. Then a 15 minute wait on drop-off before getting clearance. Also too long. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CHARLES - 29 January 2019
" On balance I can recommend. "
" Returned the car short of a full tank fees were quite penal "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRIS - 26 January 2019
" Frustrated at additional charges and hoping to get a positive response to my emailed complaint "
" astonishing additional charges invoiced by Hertz, more than doubling booking cost ! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STEPHEN - 24 January 2019
" I HAVE NO ISSUE WITH AUTO EUROPE, THIS IS THE 3RD TIME I HAVE USED THEM SINCE SEPTEMBER & ALWAYS FIND THEM VERY HELPFUL, HOWEVER I AM VERY DIS-SASTSIFIED WITH THE TREATMENT I GOT FROM GLOBALRENT.........I TRUST AUTO EUROPE WILL WORK ON MY BEHALF TO RESLOVE THIS ISSUE & GET ME A REFUND DUE TO MY UNFAIR TREATMENT....I LOOK FORWARD TO YOUR REPLY.....REGARDS STEPHEN "
" WHEN I PICKED UP THE CAR THE LADY INSISTED I HAD TO PAY EXTRA FOR SNOW CHAINS, I SAID I DID NOT REQUIRE THEM BUT SHE INSISTED IT WAS COMPULSARY & CHARGED ME €56.97+TAX. WHEN SHE HAD COMPLETED THE TRANSACTION ON MY CARD I OVERHEARD HER COLLEAGUE WHO WAS DEALING WITH A SEPERATE CLIENT ASK IF THEY REQUIRED CHAINS, THEY WERE GOING TO ST ANTON (WHO PROB HAD MORE SNOW THAN ANYWHERE ELSE), HE SAID IT WAS UP TO THEM & THEY SAID NO & THAT WAS THE END OF IT.........IT WOULD SEEM THAT GLOBALRENT " JUST MAKE IT UP AS THEY GO ALONG" !!! I FEEL I HAVE BEEN TREATED UNFAIRLY & CONSIDERING I DIDNT REQUEST THE CHAINS AT THE DSEK NOR DID I USE THEM I FEEL I SHOULD RECEIVE A FULL REFUND, I LOOK FORWARD TO YOUR RESPONSE. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IGOR - 24 January 2019
" No comments. "
" I've been renting cars in Munich for a while now, this was the first time I was charged 45 euros because I said I would cross the border to Austria. This has never been an issue before. Ridiculous! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRADLEY - 21 January 2019
" Uncertain about recommendation of Auto Europe as I thought the price was good, honest and fair. It hasn't quite worked out like that though. "
" The car we hired had been released prior to our arrival. On dropping off we handed the car over, it was checked and accepted and I signed off. Sixth later contacted me via email and bounced me with a £50+ extras bill with stone chip on windscreen, door and roof marks. There were none of these on the car and I feel really seriously aggrieved about the con operation operated. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by DAVID - 21 January 2019
" Hello, Window washer fluid was missing. We had to get some. I think the car should be check and ready before new rental. "
" Overall experience was good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by JAMIE-LEIGH - 18 January 2019
" My flight was cancelled due to extreme weather conditions to which end, upon informing Auto Europe I was advised the car would only have been held for 2 hours and I was to told to speak with my insurance company. I was also told I could only speak to customer services after the car rental period was over. "
" When I got desk I was told the car available was €10 more per day than the price i booked and the clerk at the desk said my booking had been deleted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ALEXIS - 17 January 2019
" See comments above. I have kept all receiptas and keep them at your disposal. Clearly the tandem Auto Europe - Hertz does not work, in Munich surely.., and i will have to change this choice next time.. "
" Surprised to be charged following extras uppn check out: - cross border fee (25 euros); - location service charge & Reg fee (11,75 euros) Have rented Hertz w Auto Europe many times ( dec.18 was the last) and never had such unpleasant experience. My take is they purposely mistreat Auto Europe customers who show up with better fares/bookings... "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOSH - 14 January 2019
" Getting overcharged for something you haven't received is very poor .... I would not advise to use Buchbinder on my next visit to Germany ... "
" We got overcharged for snow-chains 54.00 but they Weren't given to us . on our drop , we spoke to the checker and she said go to the desk . on arrival it was very busy wth only 2 staff on . We waited for 25 minutes still no closer to being served and had to go to get our flight .. it was the same on collection slow services , not enough staff. Very dissapoined "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MICHAEL - 11 January 2019
" Slick overall "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANDREW - 09 January 2019
" See above. You trade with these people. I called you about the misrepresentation of the terms which do not say what you think and you were no help. First time and last time I use either you or the car hire company. "
" Misrepresenting terms of a contract to a lawyer is never a good idea. Told the car was in perfect condition. Even the garage man laughed at that and after 10 minutes had marked the damage. Couldn't get into car so had to get him to climb across and move the car. Reviews warned of this in advance so was very careful having blocked 1000E off my credit card against damage. Still not had confirmation of satisfactory return but spoke to garage man on return who confirmed it was all ok. Felt like a very unscrupulous organisation to deal with and not to be trusted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by CRAIG - 09 January 2019
" very frustrating to have to wait so long to pick up the car, significantly delaying our journey, and given the weather conditions, frustrating to be given a smaller car than we had ordered "
" very very very long wait at Munich picking up the car, which was not as big as the car we had booked on-line. the car itself was fine and in good condition. Drop off by contrast very efficient "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by ANTONY - 08 January 2019
" As above. "
" I was dissapointed with the fact that I did not get the car I requested and I don't believe a 1.2 Renault Clio is a similar type to the Ford Eco Sport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANNA - 07 January 2019
" Good booking service, let down by provider. "
" Slow collection process and informed I had to pay an additional cross border and service charge. At return I was given a recent, which when I looked at closely, I realised they had tried to charge me for a full tank of fuel, even though we had returned the vehicle full. I alerted the counter staff to this and they reluctantly removed this charge. However, I still need to double check my credit card statement, to check they haven't charged me. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 07 January 2019
" Good all round "
" Good in this instance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BERNARD - 07 January 2019
" See above "
" My reasons for the 7 ratings are due to some issues occurring some time back with them that were very poorly dealt with , but more recently no issues have arisen so I'm happy to rate 9 more recently. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by GEOFFREY - 07 January 2019
" First class every time "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JEREMY - 06 January 2019
" The booking experience with Auto Europe went smoothly. "
" Long wait at Sixt Munich airport pick up counter. The condition of the car seemed ok upon pick up, but after driving just 60km the tyre under inflation warning light came on. I had to stop at a garage and inflate all 4 tyres. I had no other problems for rest of the rental period, but I think the vehicle should have been checked to a higher standard, before being released to customers. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by CHRISTOPHER - 06 January 2019
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by JOSE - 05 January 2019
" Great overall. "
" Staff responded satisfactory to all queries. Excellent speed at the counter and drop off. Very satisfied with car and condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 05 January 2019
" Good price and a nice car provided. Annoying that even though we had specified driving to Austria, the rental company doesn't automatically provide the high visibility jacket required for everyone in the vehicle. €5 cost per jacket. Return is chaotic and slow at busy times , but I allowed an extra hour to do this "
" I've rented several times, this was a quiet day, so no wait for the rental desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VINCENT - 04 January 2019
" All good thanks! "
" We were given a different car a Renault Captur. We wanted a golf so was concerned about luggage. We managed to fit in and the car was a good drive. They tried to charge for a cross border charge to go to Austria even though it was stated on our voucher. After some discussion they agreed not to charge. On drop off had to go back to collection desk to get AOK receipt. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DONAL - 04 January 2019
" Staff at counter helpful and friendly. "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GRAHAM - 04 January 2019
" Big queues when we arrived and staff continued to disappear from the counter until only 1 person was left. Our grade of car was not available and they had no idea of when there woud be one. Options were to wait indefintiely or accept a down graded car. No refund was offered we have had to complain to our booking agent and are waiting for the outcome. "
" Big queues when we arrived and staff continued to disappear from the counter until only 1 person was left. Our grade of car was not available and they had no idea of when there woud be one. Options were to wait indefintiely or accept a down graded car. No refund was offered we have had to complain to our booking agent and are waiting for the outcome. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by MICHAEL - 31 December 2018
" Professional and efficient "
" Unexpected extra charges "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SIMON - 23 December 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SANGAB - 21 December 2018
" Good "
" Very much happy. However I still havent got a copy of the final receipt send to my email until now. Last time I know, when the drop off officer confirming my email address, whats written there was sangab_nababan@yahoo.com.av, already told her it supposed to be sangab_nababan@yahoo.com.au with .au instead of .av . Still waiting for that email stating that no more charges after I drop off the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ILENIA - 20 December 2018
" all operators were very kind and helpful. highly recommended. "
" very happy with the car and personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANELIZE AND DAVID - 18 December 2018
" Excellent "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NEIL - 17 December 2018
" Auto Europe have always been helpful and given a good service just not so sure Avis is the right partner in Munich. "
" I paid for a VW Passat estate manual i believe an intermediate car but received a Seat Leon which i don't believe to be in the same class. This was after being offered ford c max and smaller cars like Citroen c3 etc. I was also charged for the fuel and told i would be refunded if i returned with a full tank, which i have but i have a bad feeling that i will not be refunded the fuel charge, why i am not sure just have a bad feeling. Overall didn't feel made to be special in any way or receive what i had requested. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STUART - 17 December 2018
" Efficient booking pickup and return. Sat nav had to changed into english by europcar staff. "
" Easy to book ....through europcar... no real dealings from keddy. Car ...excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 15 December 2018
" Overcharged !!! "
" Were charged extra 75 E for insurance which had been charged already "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDY - 14 December 2018
" It was ok car was in good order "
" Leaving keys in car at drop off is not good practice and c outer staff good be a bit happier on arrival "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LARA - 12 December 2018
" The vehicle was upgraded as model ordered not available. "
" Good value. Friendly staff at Buchbinder counter and quick drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GRZEGORZ - 12 December 2018
" Simply Rip off "
" .when we come to pick up the car the price jump up to £240 from oryginal £90 - just becouse they do not accept debit cards !!!!??? - credit cards only :-(( "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MAARTEN - 12 December 2018
" Easy to use, quick collection and drop off service. However, was unexpectedly charged €20 for taking the car into Austria and then found out I was charged an additional €16 when I returned home, so will now have to phone them and get it refunded. "
" Easy to use, quick collection and drop off service. However, was unexpectedly charged €20 for taking the car into Austria and then found out I was charged an additional €16 when I returned home, so will now have to phone them and get it refunded. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DARREN - 09 December 2018
" Great "
" There were not enough staff on the counter and processing each customer took far too long. We waited over an hour and also were told the car was damage free - it was not and finding a member of staff on the car park was difficult. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by PETER - 07 December 2018
" Good way of finding a good deal "
" Woman on the desk was very rude and short with us. Almost felt like she was offended we were going to take the car to Austria rather than stay in her holy Germany for our whole holiday. They then charged us 10 Euro extra because we said we were going to Austria. I declared this when I booked on the website but was not made aware of this extra charge. Could have potentially made the difference between choosing another company! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 06 December 2018
" If I pay you for addtions to standard hire, I dont want to have to fight the hire comapny to not charge me again. "
" Was up sold on the car, Ok. Had problem with then accepting NO to insurance up grade (all ready paid for with Booking Company) Then had problems with them double charging for winter tyres (all ready paid for with Booking Company). All in all not a good experience at pick up. Car registered full tank on return but still charged for fuel as no receipt for fuel put in. Don't like being called a liar. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DAVID - 01 December 2018
" Very good. "
" All good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 28 November 2018
" Reliable and very cost efficient "
" Very helpful and provided an efficient service without the inevitable session of trying to upsell various insurances and upgrades "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRIS - 23 November 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOSE - 22 November 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 21 November 2018
" simple and straight forward "
" Friendly and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATT - 21 November 2018
" No comment "
" Didn't ask if I wanted excess cover and added it to my contract without consent. I didn't check before leaving with the car and therefore couldn't get my money back. Really disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by RICHARD - 18 November 2018
" Best car hire company at Munich Airport (and we have used quite a few) "
" Counter staff at Munich airport were extremely helpful and efficient. A great experience - would definitely rent with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MATT - 06 November 2018
" Great value, with good telephone support when needed. "
" All went very smoothly, got a great upgrade so even better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRIS - 05 November 2018
" Very good value, a lovely car to drive but very very difficult to get started safely out of the car park "
" only issue was that car booked (VW Polo) was not available, so given, at no extra cost, powerful large Seat Alhambra people carrier. Great on autobahn and use of diesel fine, great that it was automatic and had excellent SAtNav, but we were told it was a "minivan" which was tricky for me to drive thru city and especially to drive out of very, very tight car park. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 05 November 2018
" Smooth transaction, great service "
" Great service and a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LESLIE - 01 November 2018
" See above "
" We wanted to keep the car for a few extra hours but were unable to get through to Globalrent on the number provided. Autoeurope were very helpful in trying to connect us but to no avail. As a result we returned the car earlier than we would have liked. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 01 November 2018
" As above "
" There was no one to show us to the car and more importantly show us the different controls such as putting sat Navan into our language and explaining the lights and auto lane controls as well as the handbrake which was only controlled by a touch lever ( not a traditional handle ) also the auto features were only found by trial and error eg cruise control..... heading out into the dark on wet roads in a car not familiar with needs customer care and that was severely lacking ! On return we expected to drop of on level 6 as per the leaflet but on entry to the ground floor car park we were approached by a man furiously waving a flag at us and shouting to get out of the car and to pull over !!! It was very alarming and we had no idea what was happening, horribly worrying experience... "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by LAMPRINI - 29 October 2018
" No problem with Auto Europe "
" 1. I requested an amendment to the drop-off location which never got processed so I had to inconveniently drop-off the car elsewhere. 2. The lady who gave us the car never mentioned the insanely expensive price of fuel in case the car was not returned full. I had to do this because nobody processed the drop-off location amendment and was running late with no gas station nearby.....I've been renting cars for more than 10 years and never had such a bad experience! we found out about the fuel price when we dropped-off the key and a lady mantioned this to us, pointing that she always makes sure the clients know ! They even had a very clear flyer by the desk. NO SUCH THING WAS PRESENT IN MUNICH WHERE WE PICKED-UP THE CAR! UNACCEPTABLE! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEE - 27 October 2018
" Easy collection and drop off. Nice vehicle "
" Professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 26 October 2018
" We hired quite a fiew times with Auto Europe and it was always very good.... "
" We got upgraded from a VW Polo to a Ford Focus Estate.... very nice car.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BAKHTIAR ALI - 25 October 2018
" Worst start to my family trip thanks to these guys . "
" Worst ever experienced, would never recommend to anyone , guys don't go for cheaper price it's just a trap you will end up paying 300% more than the actual price, plus the staff isn't very helpful. My rental was for £74 and I had to pay £150 on top and €250 deposit which I haven't got back yet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by KARL-HEINZ - 21 October 2018
" ecellent service at all times. "
" i have rented this year 5 times a car from you,from munich airport, i have been very happy with your service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDERS - 21 October 2018
" Got a van when we booked a small car!? "
" Not the car we expected "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by HARRY - 20 October 2018
" Everything went perfect until it came time to hand the vehicle back. The man who took the vehicle back from me, Stefan. Said that the fuel had not been filled to the top. Which it was, at the nearest petrol station to the drop off location. He then added a charge of 7.57 for fuel. I don't know how he came up with that amount? We also have more fees and a surcharge billed to us when we handed the car back, which we did not understand or know that we needed to pay. I would like to know why those charges were made on the handing back of the vehicle, and I would like to know why Stefan charged us for fuel, and where he came up with the sum of 7.57 just by looking at the fuel gauge. As soon had he looked at the fuel and said it is not completely full, I felt very cheated and thought it was a very dishonest and unfair judgment. I look forward to hearing the justifications of these actions. Regards Harry Toon "
" Everything went perfect until it came time to hand the vehicle back. The man who took the vehicle back from me, Stefan. Said that the fuel had not been filled to the top. Which it was, at the nearest petrol station to the drop off location. He then added a charge of 7.57 for fuel. I don't know how he came up with that amount? We also have more fees and a surcharge billed to us when we handed the car back, which we did not understand or know that we needed to pay. I would like to know why those charges were made on the handing back of the vehicle, and I would like to know why Stefan charged us for fuel, and where he came up with the sum of 7.57 just by looking at the fuel gauge. As soon had he looked at the fuel and said it is not completely full, I felt very cheated and thought it was a very dishonest and unfair judgment. I look forward to hearing the justifications of these actions. Regards Harry Toon "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KENNETH - 19 October 2018
" As part of our trip, we planned to travel in Austria to reach Zugspitze, but there was nothing in the booking process that alerted us to the extra hire charge for taking the car out of Germany. This added >20% to our hire cost and if not all providers make a charge like this, it could have affected our decision to go with Global rent. "
" We booked Focus class of vehicle. We were given a Fusion EcoSport which was a fine car, but had we been needing the luggage space of the Focus, we could have found things more difficult. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ELLIOTT FREDERICK - 18 October 2018
" I hope it will get resolved soon and i will receive all the money i'm owed, so i don't have to bother with perusing a legal route. "
" It was a nightmare, the likes of which i have never come across, the car was damaged beyond what was noted with extensive damage to the boot and there was nobody available to report this to. I was told to take the car as is and risk it or cancel the booking and seek another car elsewhere. The lady at the desk, Alina Zaimidi told me she'd rebursed all money and the blocked amount deposit, this was not the case. I have had to make multiple international phone calls following and I still don't have my money back, for a car I could not in good sense accept. This was the first time travelling with our young baby and your company made the experience horrendous for us also leaving us very much out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TIMOTHY - 18 October 2018
" As mentioned above, there were good points about the hire company. However , there need to be better inspection procedures put in place for scratches and bumps and customers should feel free to provide their own additional insurance following the guidelines set out by a reputable company as we did. "
" I was told by the counter staff that the car had no marks on it. I was also told that I had to have their additional insurance against scratches and bumps etc. I appreciate that the counter staff were following a script which they had to follow. But we followed the marrtinlewismoneysavingexpert. com guidelines and taken out additional insurance ourselves. When I inspected the car, it had many scratches on it. I did this inspection with a member of staff from the hire company who verified the scratches and bumps and who marked them down on the documentation. We had to use a torch light and then move to a different location which had better lighting to double check. The car needed to be inspected by me. It should have been inspected by a member of staff beforehand. If I hadn't, I could have been made responsible for damage caused by a previous customer. I wasn't happy with this. The car drove well and was mechanically sound and the price was good. The staff were pleasant and well mannered. However, there need to be better inspection procedures put in place. And customers should feel free to provide their own additional insurance following the guidelines set out by a reputable company as we did. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by TERENCE - 16 October 2018
" Very smooth. "
" Efficient and friendly initially but became rather abrupt when he realised he wasn't going to be able to sell us any extras. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GORDON - 16 October 2018
" Think I have said enough in section 3. "
" The Interrent desk at Munich Airport was closed and I was redirected to Buckbinder who supplied me with an Opel Combi. Awful vehicle and nothing like what I had booked through Auto Europe. To make matter worse I was informed that Auto Europe had not notified the vehicle supplier that I would be travelling outside of Germany and they charged double their normal excess fee for going into Austria. I notified you at Auto Europe about this issue and the response indicated you were not interested in my complaint, albeit a minor one. In all not a good experience and I am not a happy customer. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOHN - 15 October 2018
" AutoEurope are good, efficient and courteous when phoned - no problems. "
" My problem with Buchbinder (and probably most other car rental companies) is that the counter staff were efficient but also officious. I felt pressured to buy the additional CDW and was made very aware of the consequences if I didn't take it out. I declined because I had taken out cover with AutoEurope but you feel it's a bit of an ordeal. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VINCENT - 08 October 2018
" Overall a good experience "
" Very pleasant all round experience. The desk staff was extremely helpful and clearly knew what she was talking about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MICHAEL - 02 October 2018
" My experience with the car and the rental process was very good with one exception – the extra charge per day for taking the car from Germany into Austria when there was no mention of it in the booking process and very misleading information in the voucher. During booking I had stated that I was planning to take the car into Austria so I was very disappointed to discover this additional €55.32 cost on arrival at Munich airport, and believe that I should receive a refund from Auto Europe for this cost. "
" The car was very good and the process at the airport was efficient and friendly. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GISELA - 02 October 2018
" Can definitely recommend the Munich branch, they're very quick and efficient, and the dropoff takes seconds! "
" Everything was very slick and efficient. However, halfway throught the rental period the automatic wing mirrors stopped deploying when the car was started. Other than that, absolutely excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GREVILLE - 28 September 2018
" Auto Europe are very good and the car hire went well - so well done! "
" Seemed very good and everything was handled speedily at pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 24 September 2018
" AS IN PARAGRAPH 3 I WISH TO KNOW WHY IH HAVE BEEN CHARGED THIS ADDITIONAL AMOUNT. I have always used Auto Europe and have always been very happy with my experiences until this occasion "
" The Staff at Buchbinder Munich Airport were very slow with dealing with customers and their command of the English Language was not good. As a consequence, I have been Charged an unexplained Euros 175.00 (£156.77) PLEASE EXPLAIN WHY I HAVE BEEN CHARGED THIS ADDITIONAL AMMOUNT "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 23 September 2018
" Totally poor customer service "
" This has got to be one of the worst experiences I have encountered in a very long time. I booked a car on-line with yourselves on the 7th of Sept., I opted for an upgrade and additional insurance cover. I was advised by a friend to check if payment needed to be by credit card (I was not made aware of this during the booking process) I called your booking office that evening to clarify and was asked to wait while the lady asked for clarification. When eventually I was told a credit card would be required I asked to cancel. I was told I would be charged 100 Pounds! I decided to wait until I got to the booking desk. This call took almost 24 minutes!! When I arrived at Munich Airport I got in a very big queue at your booking desk... There appeared to be very few staff at the desk which was surprising as most people had pre-booked so you would have known how many customers would be arriving and what time they wanted to pick up their cars... 1.5 hours later I was still in a queue, eventually when I got to the desk I was advised that the lack of a credit card was not a problem as I could upgrade the insurance. I was quoted an extortionate fee on top of what I had already paid and when I questioned it the lady at the desk got quite rude. At this stage I had been waiting 1 hour 53 minutes. I decided not to proceed and within 30 minutes I had a car from another rental company for a combined fee less than what your company wanted to charge for insurance alone!! After all this you still had the cheek to charge me for car hire which I never had!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by DAVID - 20 September 2018
" Drop off really efficient. Pick up not so - over 40 minute wait. No one at the car area to explain the sat nav as advised at the desk. Advised in advance I was visiting Austria - but no vignette available at the check-in so I had to stop en route. "
" Huge delay at airport. 16 in queue before me - only 2 or 3 desks open. Requested car not available. Firts two offerred were inferior vehicles. Upgrades offered would be 25 euros per day extra. Eventually agreed to upgrade to a better but smaller car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by GARY - 20 September 2018
" Not your fault but if you are going to continue to be partners with such a dispicable company then we will avoid using you again. I have rented cars all over the world and this was by far the WORST I have ever had. "
" 1.5hr wait to get the car, had booked an Astra or similar and they gave us a 1.0l Dacia Logan that was scratched, dented, unbalanced brakes and registered in Slovakia! It couldn't maintain autobahn speeds, missfired a lot and we ended up in the slow lane going up every incline with the trucks as it struggled to do 80km/hr. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ALEXANDROS - 19 September 2018
" Not very clear what I paid for, thinking I paid insurance upfront, then I paid twice most likely for the same tbing "
" I paid for full insurance on the website. The agent on the counter told me the insurance I had paid was not covering any damage to the vehicle and asked me to pay extra 50 euros "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 19 September 2018
" great experience "
" very friendly and efficient staff at check-out and drop-off; ARWE staff at drop off very inefficient, bordering on unfriendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEN - 17 September 2018
" As above "
" I waited for over an hour at a check in desk for a queue of only 6 people. The meant I missed my reservation for dinner and went without food that evening. The staff were impolite and not at all apologetic for the wait. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by RICHARD - 16 September 2018
" I have used AutoEurope several times and I am happy with the service provided. I thought the hire car company (Global Rent) could have done better. "
" I did not enjoy the experience when I went to collect the car at the airport: 1 The queueing system was not obvious - I was told to get back into a central queue when I lined up at one of the desks - it came across as rude, but not a big issue 2 I was then given the hard sell on additional insurance. Because the woman at the desk did not speak good English, it was difficult to understand but very annoying. OK to give me options, not ok to tell me that I have inadequate insurance. 3 The tyre pressures were low on all 4 tyres of the car. This was addressed without issue because I spotted the issue before we left the car park, but it caused unnecessary delay. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by GERALD - 16 September 2018
" as above "
" Everything went smoothly, no pressure from staff to buy extra insurance or other extras that you don't really need at the desk. Drop off arrangements well sign posted at the airport, quick and efficient. Did not feel staff were looking for miniscule marks or scratches on the car, very honest and friendly was my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALAN - 15 September 2018
" None "
" Pick up and delivery very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NAZIR - 15 September 2018
" Highly Recommend "
" Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 13 September 2018
" Very happy with the car and the ease of rental. "
" Very easy to book, and the counter staff were helpful and friendly. My only reservation with the service at Munich airport is that nobody comes to the vehicle with you to do a check sheet. We've hired from there twice, and both times, having been told there was no damage on the car, I have found damage prior to taking the car away. This leaves a bit of a worry in case of charges being incurred on return. I'm still waiting for an email from Alamo to close the reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by GERALD - 12 September 2018
" super efficient and quick "
" very quick and very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADY - 09 September 2018
" Nothing to add "
" Thé whole experience was fine.. our only comment is that the one month old car had already a dent but it was not registered and we had to inform both when picking it up and, yet again, at the drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DARREN - 06 September 2018
" same as above. Third party representing on behalf of local rental company. Left hand does not talk to the right hand. Booking availability inconsistencies and customer service poor. "
" Staff spoke barely any english, correspondence emails and letters ended up being in German, despite english being a booking option on website Arrived at the designated collection time to be told that out car wasn't available (how incompetent can you be, you know through bookings that drivers will be arriving at set times), was offered an incredibly large van instead which was not suited for our travels. Then had to wait 2.5 hours for our category car to become available which was then downgraded to the category below. Directions and handover of the car at pickup were minimal and staff either didn't know how to speak english or didn't want to make an effort. Maps were severely out of date that motorways did not exist and past due roadworks still existed. Probably hadn't been updated since manufacturing. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PETER - 05 September 2018
" A useful service. "
" It took me 1 hour to pick up the car, due to long queues at the desk. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by INGRID - 04 September 2018
" Easy booking. "
" Good little car but tyre pressure light kept showing then disappearing. Friendly staff who waited for us when flight was delayed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by STEPHEN - 03 September 2018
" Would depend on outcome of points raised above "
" Was persuaded to take out additional damage waiver for 328euro , with 250 to be returned after hire. Very disappointed not to have deposit returned after car hire terminated. Means at present that looks financially unviable to deal this way again, as gas cost twice the hire charge for indemnity. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by PAUL - 02 September 2018
" All of the comments are based on our experience with Buchbinder and it does not necessarily follow our opinion of Auto Europe would be the same but we have no other exerience to compare this one to. "
" 1) Although the car hire was booked well in advance and prepaid, when we arrived there was no vehicle available and we had to wait 45minutes before any vehicle was ready (although we were offered a 12-seater bus if we'd wished). 2) Despite advising in advance that we would be travelling to Austria and paing a €10 'Cross Border' charge - as soon as we crossed the border into Austria we were stopped by Austrian authorities and charged €120 for not displaying an Austrian Toll sticker. 3)Despite no vehicle daamage assessment form being completed both before the start of the hire period or on the vehicle's return, we have now been advised of unspecified damage to the vehicle. We refute any such claim. The car was returned in exactly the same condition as it was originally received. If the returned vehicle was deemed in anyway 'damaged' then this should have been pointed out to us - in our presence - at the time of return and not three days later as we have no way of knowing what has happened to the vehicle after we returned it. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by CHRIS - 02 September 2018
" very good rental very efficient and good value "
" very professional, quick and friendly staff. the contrast to other destinations is very marked! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WALTER - 02 September 2018
" very pleased with the Skoda Superb "
" On Pick-up, there was rubbish under the passenger seat , there where 2 marks on the bonnet, which we reported, yet, still we where told they where new, on Drop off. all unnecessary worries. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by CRAIG - 02 September 2018
" Efficient and easy "
" Second time I've used Buchbinder, they're the cheapest and cars fine; however, they're low staffed so can end up waiting quite a while. Not too bad this time at the counter; however, took 20 minutes to locate the sole member of staff who was located with the vehicles; whereas other providers appeared to have more staff readily available. So, if you have time available, good value. If time is of the essence, may be worth paying a little more. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 31 August 2018
" Do not pay extra for a better car as you do not receive it. The counter stag basically said tough. I have a car which is better but you have to pay more, again. Shocking "
" The car I ordered I paid more for. I got there having paid for a BMW 1 series to be given a low performance Ford S Max. Very unhappy due to the distances I needed to travel. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAMIAN - 30 August 2018
" Car rental made easy, thank you "
" Very simple and easy, v pleasant and polite gentleman served us in Munich airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEE - 29 August 2018
" My flight was delayed so I missed my first day of hire. I couldn't get through to buchbinder so asked autoeurope to contact them on my behalf . This request was refused three times. "
" No problems apart from trying to contact because of flight delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAULINE - 28 August 2018
" Use you several times a year without a problem. Know Munich airport well but this company were the most inefficient I have ever dealt with "
" Very inefficient staff who didn't appear to know what they were doing. Took 45 mins to deal with 1 customer. Very hard to find car in airport car park "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GAVIN - 27 August 2018
" Never again "
" Qued for 2 hours to pick up car. Added extras was rudiculous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by WERNER - 26 August 2018
" I am generally very satisfied with Auto Europe, but not all companies at offer on your website are recommendable. Some rating of the companies offered dependent on the feedback from custumers would be greatly appreciated. "
" I had a small incident scratching the side of the vehicle. This will mean that Avis will retain the security (940 Euros). I asked at drop off for the full documentation of the state of the vehicle, since I booke the vehicle with access waver, so I expect to be reimbursed by Auto Europe. To date, I have not received any documentation, even though the Avis manager, who documented the damage, had promised to send it to my Newcastle account straight away. Can I ask Auto Europe to enquire and to reimburse the amount paid? "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 26 August 2018
" None "
" Long wait to collect car. Car was dirty and not valeted "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by ROB - 25 August 2018
" Overall a great experience "
" Great reps. Nice Car. Collection was slow, mainly due to the people in the queue before us all having problems. Our collection was efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ARTO - 25 August 2018
" Nothing bad with Auto Europe as such - but you should be responsible for making your partner companies to provide an acceptable level of service. "
" Terrible experience. It took a very long time to queue to get to the counter. Once we finally got the keys, the car turned out to have 4 or 5 more marks than marked on the form. The lone (one) staff on the entire huge floor was too busy to be helpful, and it took us more than half an hour to have someone to check the marks and document them. The return was very chaotic at best with no proper directions/instructions. Now, almost one week from the return it turns out that the big deposit (700 euros) on my credit card is still not refunded! Will never use Thrifty again and will make sure my friends know not to use them either. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by IRINA - 24 August 2018
" I always rent through Autoeurope, but this is the second time lately when I have bad experience: first time in France, when I was charged 1200 EUR for burning the clutch of a Peugeot, although I have 26 years driving experience and never did this and now this scam in Munich... "
" Although I had a full insurance rental through Auto Europe, another excess "super cover" insurance of 168 EUR + 60 EUR has been added when picking up the car, without asking me if I want it. When returning the car, I have been given the invoice for this extra insurance. At the Hertz/Thirfty desk in airport, I was told I have purchased this and they did not believe I have not been asked for it. Why would I want to pay twice for the same sort of insurance?? At this question, they answered that I have signed the contract (no copy of this provided to me though), so I should have read every detail on it carefully, before signing :(( I must admit I was not aware that Autoeurope is providing the full excess insurance through a third party, not the car rental provider! This must be the reason why they are tricking people to buy also their own one... I have phoned them and put a complaint in, but I do not have any hope, really! They were appauling and very impolite at the Munich airport desk! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 23 August 2018
" Fist rate service all round. "
" Very helpful assistant at the counter when i picked the car up from Munich airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NEIL - 20 August 2018
" No "
" I upgraded to a BMW X4 and paid an extra £170 but when I got to the car it had over 68000 kilometres on it and when I drove it it had problems with a noise coming from the front axles. I thought it was maybe because it was a 4x4 but the sound got worse as we drove the car. Clearly the car was not fit to be driven. I complained and was told I would get a refund but the offered my 25 euros at a later date. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by VLACHOS - 20 August 2018
" Everything was perfect. "
" Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 16 August 2018
" As answer 3 "
" I was kept waiting in a queue at Munich airport to pick up my car for TWO & A HALF HOURS. This is TOTALLY unacceptable. It would have been quicker and cheaper to use the train, which I will do next time. Once I had collected the car it took me another HALF HOUR to find a staff member to show the damage on the car which was not on the form I signed at reception. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by STEWART - 15 August 2018
" As above "
" Having arrived at 10.45am we then had to wait over 2hrs to be seen by counter staff. We were told by counter staff that this was due to customers having incorrect cover etc. Whilst I have no specific complaint about the counter staff there were a large number of desks unmanned and I don't feel that having to wait for others issues was acceptable. I missed a 1pm appointment so your inefficiency reflected badly on me "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 14 August 2018
" see 3 above "
" When collecting our pre-booked car we were told that the type we had booked wasn't available, and the substitute proved unsuitable for our needs regarding passengers & luggage so we had to upgrade to a larger vehicle at additional cost, whereas we could have pre-booked a similar vehicle at less cost. This upgraded vehicle proved to be only just large enough to accommodate our needs despite assurances at the counter and one of our family had two uncomfortable journeys to & from our destination. In addition, when dropping car off at airport the person checking the vehicle back in for Global /(Buchbinder) was not readily identifiable and there was a reasonable wait before someone came to look over the car on return. Also we were told we had to go back to the hire desk to obtain a receipt and had a lengthy wait there before someone became available. When we did get to the counter, we were advised that we hadn't needed to come back there but that we could have obtained a receipt from the office in the returns area. This was impossible as there were no staff available there as we had gone there first as on previous occasions when hiring a car at this airport. eventually after some discussion the lady on the desk managed to give us the receipt requested. The process of doing this took a fair while to do which in the past we had not experienced. Fortunately we had plenty of time on this occasion before our flight departed but if we had been in a hurry this would have been more distressing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by TAMER - 14 August 2018
" Very good "
" A good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 11 August 2018
" We would want to know that the waiting time to collect the car would be much much shorter before booking with you again "
" We were not impressed with having to queue for 1.5 hours at Munich airport to collect the car - after travelling to the airport and ahead of a 6 hour car journey. The car was under powered for the size - we assumed because the description said that there was space for c. 3 medium to large suitcases, that it would be able to cope with 4 people and luggage, but it really struggled up hills "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ONDREJ - 07 August 2018
" trusted service "
" Great customer service at Munich airport. Really great and helpful. Overcome some credit card issues and resolved all perfectly. Definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 02 August 2018
" Competitive price and despite the iffy start to the process at the airport everything afterwards was ok. "
" Flizzers desk at the airport was closed as we arrived very late and although eventually we were served at the sixth desk there was nothing at the frizzer desk to tell customers where to go after hours and the telephone at the desk was not answered. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by KARL-HEINZ - 02 August 2018
" Excellent service! "
" Excellent service, very friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANDREAS - 02 August 2018
" Avis demonstrated unbelievable incompetence with respect to customer experience "
" 2 hour queue whem collecting the car = no option to pay more to speed up = abysmal service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by WILLIAM - 01 August 2018
" Very 0leased "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 30 July 2018
" Appalling. Worst ever in 30 years of car rental....Crooks. "
" This company (Buchbinder/Inter rent) performed a straight scam on my credit card. Insisted on €1000 deposit. Car parked so tight we had to roll it out of parking spot manually to get in. Too dark to appraise condition. 2 day hire, returned with no damage - Munich airport rental return indicated no damage alll OK. Email next day taking €700 Euros. THERE WAS NO DAMAGE DONE BY ME AT ALL TO THIS CAR. Will tell everyone/friends/family and social media not to use this company. Crooks plain and simple. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CAROLYN - 28 July 2018
" Very good and reasoanable cost. Didn't get hassled to take out any extras when picking up the car as had already taken out extra cover. Did get an extra charge for what I'm not quite sure as was billed in German which I don't speak. "
" Excellent service from hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 26 July 2018
" I have used Auto Europe for many years and always fared well. When I had to extend my rental, because of my mother's condition they were very helpful as I could keep the car and only had to drive to Munich station (where I originally had planned to drop it off) to sign a new contract and it was no problem to drop the car off at Munich airport due to my changed travel plans. In Munich main station office it was again only Hertz with the longest queue, but 45 minutes were bearable and the staff was very nice and helpful. If it would have not been about the very long wait, I would recommend Thrifty, but I cannot face the prospect of another long wait next time and booked with Alamo for October "
" When I arrived at Munich airport I had to wait for 3 hours to collect my car. No explanation was given until almost the end of my wait (no cars available) and it only filtered through talking to other people waiting (there were about 50, some with young children) As I was on my own I could not get myself a drink etc. I had flown to Munich to collect my 92 year old mother from hospital after a stroke on this day and had to make frantic phone calls to make other arrangements. While the staff, when I finally got my car, was very courteous, it was also the lack of information, that was really annoying. I have rented cars in Munich (and other countries) many times over the last 30 years, I have never ever had to wait this long. However the car was exactly what I requested and the counter staff was very polite and helpful, but I think the management should have given people an explanation and I really cannot understand why there were not enough cars, when everyone seemed to have booked in advance "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WOLFGANG - 26 July 2018
" Unprofessional credit card handling "
" Authorised credit card hold of € 1000 was not cleared within 24 hours of returning car and after rental transaction had been completed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEVEN - 25 July 2018
" Unless you stop using companies like Globalrent I will not be using you ever again. "
" Wasted over 45 minutes at pick up trying to find the car as I was directed to a space in the car park which did not contain my vehicle. Had to go back to the desk wait in line again and was given another car which I then had to go find. On return have been charged 500 euros for damage I didnt cause, in my mind this is a total money making scam (theft) by the car hire company and will be disputing it. I would like Auto Europe also to look into this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ALEXANDER - 22 July 2018
" Due to the extra charge made by Hertz (who I would not use given a choice, thought we hired with Dollar) the whole experience has left a very bad taste. "
" Although hired through Dollar all dealings were with Hertz. As we returned vehicle with only quarter tank of petrol we expected a charge to be made. My bank account has had 285 pounds deducted. I have had no proper explanation of these extra charges and this is more than original hire charge of 134 pounds. Any response/explanation/advice would be welcome. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANDREW - 20 July 2018
" very poor with the wait staff tried to help it was their fault "
" Got to desk to be told that they had no cars even though we had booked the cars months before "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 18 July 2018
" Have used autoeurope for my last 2 holidays in Europe and USA and am very satisfied with the company. "
" Counter staff informed me that I was getting a manual gearbox car and then it turned out to be an automatic and at the same time an American returned to same member of staff complaining that his automatic gearbox car was a manual. I didn't mind and took the automatic. Otherwise all was fine, staff were friendly and process was efficient and stress free. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEVEN - 17 July 2018
" Have used AutoEurope before with no problem, but really disapointed with BuchBinder "
" Had to queue for nearly an hour to be served, only to be told there was no car available yet. Got a call after about 10 minutes, but not the best start to a holiday. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by SHONA - 13 July 2018
" As above "
" Arrived at Interent ...... shut so went to buchnbinder where the counter staff member was rude and so annoyed to be working on the counter, over the space of being served I was so happy and nice to her her personality changed and she cheered up. No small cars that I booked so was given a larger car which was bigger and more expensive to run than I wanted. While I was on holiday didn't start twice and when I got back to airport the handler wasn't that bothered and said to tell you!!!! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by MARK - 12 July 2018
" There were no issues "
" The member of counter staff was not friendly and though the car was fine and there were no issues with the rental it did not get off to a great start "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MICHAEL - 11 July 2018
" Would probably go for more expensive company to be dealt with quicker and get vehicle requested "
" Almost 1 hour wait collect vehicle at booking desk. Car pre-booked so process should have been quicker. Vehicle provided not the one booked. it was smaller and less powerful just met our needs. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 10 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NANNA - 10 July 2018
" Despite the advice to let Auto Europe know about delays, there is nothing that staff there can do other than transfer to the counter, which did not answer the phone. It would be more helpful to have a warning that staff will not wait for delayed flights even when informed. I am also still waiting for a response to my request for a refund since I did not have a car (and incurred significant inconvenience and cost as a result!) "
" Despite having my flight number the desk was closed when my flight was delayed by 30 mins. I was unable to collect the car resulting in expense and inconvenience. The counter could not be reached by phone or email at any point during the evening to make arrangements and did not reply to any emails requesting a refund either. Appalling service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TIMOTHY - 10 July 2018
" desk staff very helpful "
" counter requires a ticket system - as is free-for-all with no queueing system in place - with some people from certain backgrounds pushing in at the counter "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LESLIE - 08 July 2018
" IN ADDITION TO THE ABOVE COMMENTS, I WAS CHARGED 20 EUROS TO TAKE THE CAR TO AUSTRIA, NOT 10 AND THE EXTRA DRIVER WAS MORE EXPENSIVE. "
" WE WAITED 1 HOUR AT THE DESK AND THE CAR PROVIDED WAS A SMALLER THAN THE ONE I BOOKED. THE CAR WAS SCRATCHED AND DAMAGED IN SEVERAL PLACES AND I HAD TO WASTE MORE TIME GETTING THE REPORT FORM SIGNED. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RHODRI - 06 July 2018
" Helpful and reasonably priced "
" Slow pick up of car as only 1 agent and a queue of people waiting but round the corner was the Premier desk with 6 agents doing NOTHING AT ALL! Seems the division of labour was wrong "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SATYAJIT SUNJAY - 04 July 2018
" Well done. "
" Very goof pick up and delivery. However, car hadn't been washed on delivery - hence looking out for previous damage or scratches proved difficult at night "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ARIE - 04 July 2018
" Don't use Hertz in munich "
" Had a 1.5 hr wait to be seen at the counter. Counter ticket machine broke. Asked why so long wait, told high season. Other providers did not appear to have a big queue "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by AHTI - 03 July 2018
" I had no problems with Auto Europe whatsoever. However, you need to consider your business partners (car rental companies) more carefully to keep and attract the customers. My little piece of advice - avoid Buchbinder as a plague. Finally, I am sorry for being a bit blunt but I really wanted to get the message across. Thanks! "
" The only good part was the price. OK, the car itself was not too bad as well (except having winter tires in the middle of summer heat of nearly 30C). 1. Waiting time with Buchbinder, Interrent partner in Munich airport. Disaster. Very slow service in front of me. My own pick-up went reasonably fast. Nevertheless, nearly 1 hour for vehicle pick-up beats the purpose of having a rental vehicle (train, taxi, Uber, bicycle will do). 2. Vehicle condition. A lot of scratches on the car that were not previously marked. One has to go around a vehicle with a flashlight in a dark parking lot like Mr Sherlock to avoid charges later. 3. Return. Looked smooth from the outset but could not get the receipt I was looking for to be on the safe side. The system failed. Had to wait for 30 minutes to re-process, getting close to missing the flight. 4. Various. Shall I say more? What would motivate me to use the same rental company again? Not the 20 euros price difference. No need for such a misery. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by DUNCAN - 02 July 2018
" This experience has put me off Auto Europe. You should drop Hertz Munich "
" Pick up office closed. At alternative they had no cars. We suggested going to the airport office. Got car there. Hertz tried to overcharge for baby seat but accepted written amount on paperwork. Worst car hire experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAL - 02 July 2018
" Good cars friendly staff hassle-free experience. "
" Very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IVOR - 02 July 2018
" Same as previous comment "
" Very poor check in to collect vehicle as Hertz rentals given priority. Waited for almost half an hour and still number not called so spoke with counter staff who were not interested as number hadn't come up on their automated system. 45 minutes later after serious complaint we managed to leave the collection area. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JEFFREY - 01 July 2018
" fine, as always "
" Had to leave car without having it checked as very busy, prefer to have a completed report when leaving car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 29 June 2018
" If I get a refund so that I have only been charged for one car hire plus a replacement tire then I will be happy to recommend hertz "
" We had a puncture and had to change cars, so far my credit card has been asked in excess of £950 this seems an awful lot of money for one tire. Is there likely to be a refund? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANIEL - 29 June 2018
" I was renting a 8 seat car and rented me 9 seats. It was good experience with a he counter staff, only I faced lit bit queues at the time of getting the car. "
" Nice and happy checkin counter.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by SANTHASEELAN - 28 June 2018
" Nice car "
" Easy and clear to get the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEN - 28 June 2018
" Best pricing for this hire, although this seems to depend on airport. "
" Pick up good, short queue when we arrived. Had to speak to rep in parking garage about obvious bodywork marks missed from pick up report. No-one to report to at drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by NORMAN - 27 June 2018
" I am not sure where auto europe stops and hertz starts so I have no comment to make. "
" I booked this car online weeks in advance. On arriving at the pickup point in Munich Airport I was made to wait about an hour and a half for counter service. The counter staff were not to blame but Hertz procedures were. Only two staff were on duty in at least 4 desks. The queue behind me would have taken many hours to process. What is the point of booking ahead if you have to stand for 90 minutes? When I arrived at the desk I asked if I could return the car 24 hours earlier than arranged. The man said yes, but explained that as I had paid for the booking already, it was not possible to refund me any amount for the reduced hire. Not possible? Nonsense. It is obviously just Hertz policy. The car was fine though I would report that it has a serious blind spot behind to the right. You need to turn your head to see. This is a failing of the Fiesta design, not of Hertz. The dropoff was extremely badly organised. I arrived at the address given -- Bahnhof Platz 2, Muenchen -- but I could see no sign of Hertz. After some difficulty -- it is a very busy part of town -- I managed to stop so I could use my phone to find out where to go. I called the Hertz number several times but was told each time by an automatic reply that the person responsible was not available and I should try later. After a few of these calls, I called the number for a new hire and was connected immediately to a human. He explained that the drop off point was not at the address I had been given but at a completely different place several hundred metres away. Why is a false address given? The actual drop off service was fine, though I would have liked a receipt stating that I had returned the car in good condition. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANGELA - 25 June 2018
" As I explained in the previous section, the insurance was under question by Europcar, despite buying it online from Auto Europe, and as I did not have a document clearly stating my insurance cover for those few days, I felt quite vulnerable. I now question if it would have been better to have bought the car hire directly from Europcar and purchased their additional insurance. "
" I purchased additional insurance with Autoeurope but the lady at the counter tried to sell me additional insurance. When I explained that I purchased additional insurance with Autoeurope, she told me that she had no record of it and told me that in so many words that if I was happy taking that risk, that's fine with her. It left me feeling so nervous driving a car in which the insurance was uncertain and it impacted on my use of the car. I really used it for little more than driving from the airport to the hotel and back. It would have been cheaper and more relaxing to have taken public transport. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ZOLTAN - 25 June 2018
" Deal brokered was more expensive than thought "
" Arrived at 11:45 pm at the counter and had to pay additional €50 for "out of hours service"; also staff was quite unfriendly and the parking lot of Global Rent is further away than other providers; in addition, price of the car was very high "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOHN - 21 June 2018
" I am a regular user of Auto-Europe, in fact I used to have an affiliate account (skills88) however I am concerned that some suppliers are 'playing' the system. The 'local charges' for traveling into another eu country are not warranted. Even where the vignette is needed for Austria they pay for it once for the vehicle and yet charge for it on every use. "
" We ordered a vw Polo and while I accept that 'equivalents' within the same class may be offered I do not accept that they should accept a booking for that car if there are no one on fleet. The ONLY cars in that class were a Skoda. I am not snooty about badges but I know from a previous rental that the clutch on that Skoda is uncomfortable for me and in mountainous areas it would be used a lot. They offered an upgrade at a fee but I feel that I should not be faced with such a 'Hobson's Choice ' . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARL-HEINZ - 20 June 2018
" Excellent Service "
" Excellent ,no problems ! Good Service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 19 June 2018
" AutoEurope has become my go-to hire agent as it compares a large number of providers and allows amendment/cancellation up to 48 hour ahead of pick-up. "
" Quite a short wait at the Rental counter. Pleasant representative. Easy car pick-up and drop off. Vehicle in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROGER - 14 June 2018
" Other than comments under Para. 3. the experience was very good "
" As usual at Munich Airport the whole car hire experience was perfect. Insuring the excess as an extra continues to be a problem despite having purchased the cover from a third party The standard of vehicle cleanliness both inside and outside was not good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by HUW - 03 June 2018
" Just an internet factor, I had no real interaction with them other than an online booking. "
" Collection took an hour which was frustrating. All other aspects we're good. No problems with the vehicle. I was offered an "upgrade" to an estate car, which I did not want. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KATE - 29 May 2018
" If i could rate it 0 stars i would "
" I will not be booking with you again. I took out full insurance at extra cost and have STILL yet to receive my deposit back. It's been 6 weeks. There was no damage to the car and i have a receipt to prove it. There is no reason for my deposit to be held and the level of customer service in relation to this issue has been appalling. Numerous times i have had to send the same email just to get a response which is always "We are looking into it." I've had enough. This is beyond a joke and simply not acceptable. Will be avoiding at all costs in the future and will be telling friends and family to do likewise "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DAVID - 18 May 2018
" Ok "
" Happy overall. Staff at desk slow and not friendly manner. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by PAUL - 10 May 2018
" With AE and Enterprise it was so simple. Exceptional rental experience. I have had decades of renting cars for business and holidays. This stands out as one of the best "
" The Staff in Munich were exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 03 May 2018
" I found your booking procedure very simple and well designed "
" I found you counter staff at Munich Airport helpful and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JULIAN - 05 July 2015
MUNICH, DE - Reviewed by NITIN - 04 July 2015
MUNICH, DE - Reviewed by COLIN - 01 July 2015
" Easy to use website & secured a good deal. "
" Average customer service. As soon as the attendant found out that we had booked the car through auto Europe he was not interested in giving us a good car. Also kept trying to get us to take the Hertz super insurance even though we had taken the A.Europe one. "
MUNICH, DE - Reviewed by EITAN - 30 June 2015
" i order marcedes car or simmiler - that was the car that showen in the web.and that was the car i dreem of. when I arived i was told that the compny buchbinder dont have marcedes of this kind iasked them for better marcedes and they told me they dont have any marcedes at the company- i asked them why they put picture of marcedes in the wab- he smile. i feel that i was Cheated they Lying to my i got skoda res no uk 3277590 "
" i order marcedes car or simmiler - that was the car that showen in the web.and that was the car i dreem of. when I arived i was told that the compny buchbinder dont have marcedes of this kind iasked them for better marcedes and they told me they dont have any marcedes at the company- i asked them why they put picture of marcedes in the wab- he smile. i feel that i was Cheated they Lying to my i got skoda res no uk 3277590 "
MUNICH, DE - Reviewed by DOUGLAS - 24 June 2015
" very quick and straight forward at desk, car was as requested, very good first experience with Keddy "
MUNICH, DE - Reviewed by DOUGAS - 24 June 2015
" Automatic car was paid for and none was available. had to take same grade of car in manual "
MUNICH, DE - Reviewed by DONAL - 24 June 2015
" show nearby petrol stations on simple one page map. "
" A little slow. "
MUNICH, DE - Reviewed by DAVID - 22 June 2015
" My biggest concern is the constantly changing policy on cross border costs/travel. sometimes nil, sometimes 20 euro, sometimes material amounts per per. This is getting more and more like ryan air, hidden costs deep in the detailed t&c. You used to be much more upfront, get back to being that. On this point alone i can NO LONGER recommend you as i have in the past "
" Car dirty outside and inside. Loads of small damage not listed. Sat nav and info systems set in russian, impossible to rectify without s speaking russian. Negatives offset, by car being exactly as described and being a great car "
MUNICH, DE - Reviewed by ELAINE - 19 June 2015
MUNICH, DE - Reviewed by MARTIN - 18 June 2015
MUNICH, DE - Reviewed by RUSSELL - 18 June 2015
" The car was hired under understanding I could travel cross to Austria.Local firm enterprise said 5 euros extra per day and that all rental companies did this.I then walked over and randomly asked 2 who said they don't charge anything.I then couldn't reach auto Europe on phone,had to pay lot more than on quote.very angry about this "
" As above "
MUNICH, DE - Reviewed by SUSANNE - 15 June 2015
MUNICH, DE - Reviewed by JAN - 12 June 2015
" Good price, easy booking - very satisfied "
" Very friendly service at the desk. It could be made more clear which was Alamo though. "
MUNICH, DE - Reviewed by MICHAL - 11 June 2015
MUNICH, DE - Reviewed by IAN - 11 June 2015
" You may give a really good price but we found it misleading with our booking as we were charged 35.99 euros at Munich airport.We expected to pay may be around 6 euros per day for going over border to Austria as your terms and conditions suggest but not much more. When we asked auto europe reservations department about this they said we should have read the terms and conditions, that's all! The problem with this is that the terms are not made clear until you have booked and paid and then we still have no idea why it was so much more?? So we wont use you again!! "
" Friendly staff, quick and efficient, suggested we book direct next time to avoid hidden charges by brokers! "
MUNICH, DE - Reviewed by JONATHAN - 09 June 2015
" All went smoothly. Thank you. "
MUNICH, DE - Reviewed by PHILLIP - 08 June 2015
" Very efficient booking service "
" Pleasant and efficient, although the Slovakian plates caused some interesting conversations when crossing borders "
MUNICH, DE - Reviewed by CHOUDHRY YASIR - 08 June 2015
" They had very bad service. We were 2 hours early and were told that we would have to pay extra money to get the car straight away which we agreed to and than they said that the car is not available yet. when they finally gave the car it was very dirty and not clean and the baby seat was filthy for which we had to wait another 2 hours. so waisted a lot of time and charged extra for going out of the country too. so basically was not a very nice experience at all. Thanks. "
MUNICH, DE - Reviewed by MARC - 08 June 2015
" Car was very pleasant to drive and in good condition "
" very easy drop off on return of vehicle "
MUNICH, DE - Reviewed by JOHN - 05 June 2015
" When I booked with you I asked for full waver insurance cover and assumed I had paid for it. On picking the car up I was told this was not the case. I was in no position to argue. On agreement no 776-776007179 I was charged a further euros 168.07 for excess CDW. Could you please sort this out for me "
" car was Ok but see above "
MUNICH, DE - Reviewed by JOHN - 04 June 2015
" The hire company (Enterprise) were a disgrace. "
" Enterprise charged me £740 because of a small stone chip on the bumper. When we picked up the car, the man at the counter tried to charge us again, even though we had paid online already. We feel completely ripped off and part of a big scam. Disgusting! "
MUNICH, DE - Reviewed by MARK - 02 June 2015
" easy booking, no problems at all. coming back to you next time, thank you! "
" Easy collection and drop off. "
MUNICH, DE - Reviewed by ANTHONY - 02 June 2015
" Company did not have the car we ordered and tried giving us a van which we did not accept in the end we had an upgrade a Ford Focus which was good. "
" see statement above "
MUNICH, DE - Reviewed by LIAM - 01 June 2015
" The Global Drive staff were very helpful. They all spoke very good English which helped as my German is poor. The car we were given was perfect and at an absolute bargain. We were very impressed with the service and would happily recommend Global Drive. "
MUNICH, DE - Reviewed by RON - 29 May 2015
" No hidden extras please. It is annoying to pay to cross the border to Austria. There is zero cost to you. Your insurance is automatically for all EU. Its just a way of sticking the customer! "
MUNICH, DE - Reviewed by ERIC - 29 May 2015
" Slow pick up and return "
MUNICH, DE - Reviewed by SUHAS - 29 May 2015
" I rented a "Volkswagen Passat or similar". Instead I got a Skoda Roomster. The car was a complete POS and nowhere near the same category as a VW Passat. I feel completely ripped off. "
" I rented a "Volkswagen Passat or similar". Instead I got a Skoda Roomster. The car was a complete POS and nowhere near the same category as a VW Passat. I feel completely ripped off. "
MUNICH, DE - Reviewed by JAMES - 29 May 2015
" Excellent and user friendly website. "
" Good customer service and excellent value for money "
MUNICH, DE - Reviewed by AMIT KUMAR - 27 May 2015
" Car Name suggest "BMW 1 Series or similar" .I dont like this "similar" thing on the Auto Europe website. "
" Was expecting a BMW 1 Series but only got a Fiat 500L in the end. "
MUNICH, DE - Reviewed by DAVID - 25 May 2015
" On arrival I was not given the full documentation for the car and therefore had to return to the desk when I found scratches on the car. Checking the car further I found the petrol cap missing and once more had to return to the service desk to be issued a new car. There were no assistants immediately available to sign off for the damage found and in all the trouble left me at the airport for approx 45 mins extra. Though the staff were pleasant they should have removed the faulty car from the system. "
MUNICH, DE - Reviewed by JULIAN - 24 May 2015
MUNICH, DE - Reviewed by PHILIP - 20 May 2015
MUNICH, DE - Reviewed by STEPHEN - 13 May 2015
MUNICH, DE - Reviewed by STEVEN - 10 May 2015
MUNICH, DE - Reviewed by ANATOLY - 09 May 2015
MUNICH, DE - Reviewed by YASEN - 16 April 2015
" Easy to book and find the best deal "
" Very efficient service at a great price. "
MUNICH, DE - Reviewed by PETER - 03 April 2015
" All good. Excellent car. Friendly staff. "
" All good. Bit surprised to pay a tax to cross the border of Germany into Austria - and I don't mean the Austrian motorway charges. Never charged by rental staff before in years of making this journey to the ski areas. "
MUNICH, DE - Reviewed by NIGEL - 26 March 2015
" Very happy with the car and service. All provided at a competitive price. "
" As above. "
MUNICH, DE - Reviewed by BRYAN - 24 March 2015
" Offered a good selection of prices and range of vehicles "
" Shocked at the 6 per day cross border tax "
MUNICH, DE - Reviewed by ROBERT - 18 March 2015
" Exellent service all round, the Germans know how do it right. So much better than renting in Mallorca, Spain with their petrol rip off policy ie 25 Euro re-fuelling fee even when you have returned the car full. Why can't this blatant con be stopped? "
" Excellent "
MUNICH, DE - Reviewed by GRANT - 09 March 2015
" Excellent service, competitive prices. "
" V efficient and friendly - no queues. "
MUNICH, DE - Reviewed by RICHARD - 25 February 2015
" It is always so easy to book through AutoEurope and the choice and prices are very good. Also you have excellent call center staff for making changes to the booking etc. "
" The car was great and Enterprise staff were very helpful and professional. But. The car was booked with winter tyres. However when I got to the hire counter Enterprise told me they didn't have any cars with winter tyres. They only had all season tyres. Other customers were complaining about this too. After some discussion they eventually realized I knew the difference and I knew what I was talking about and so they gave me some snow chains at no charge. - So I was very disappointed they did not have the tyre option available which was agreed to in the booking voucher. - But I was quite happy they were able to solve it by offering chains. So Neutral score overall. "
MUNICH, DE - Reviewed by DAVID - 23 February 2015
" Auto Europe were OK, but I ended up paying over the odds for the car. "
" Excellent service picking up the car (except they forgot to give us the ticket to exit the car park) The sat nav in the Vauxhall we had was useless Drop off was very good "
MUNICH, DE - Reviewed by ANDREW - 23 February 2015
" Intially very busy but that was of flight delays clerk at book in desk insisted that we should pay for additional driver which we did but I was not happy about that vehicle given when we said we would struggle to get equipment in vehicle clerk on desk insisted we would so we went to vehicle AND tried but as predicted could not get 6 adults equipment and ski gear in VW sharan so we went back to check desk next young lady was excellent refunded the money taken by mistake and sorted out a vehicle of type we had originally ordered would I use them again yes vehicle we ended was fine and the price was fair. Something that could be of interest would be luggage storage in return for early return of vehicle to hirer. Overall view good "
MUNICH, DE - Reviewed by ROBERT - 23 February 2015
" We were unable to have our initial choice of vehicle ,but the Ford Fiesta we were given included free fuel and was perfectly adequate clean and economical. "
" Very helpful and informative "
MUNICH, DE - Reviewed by GRAHAM - 22 February 2015
" Great service all round...price and selection very good and competitive. "
" Again overall great service , staff etc very good , got the vehicle I selected but it was more than an hour late in delivery ( i allowed time for flight etc but didnt expect extra time on top of this), which put extra time on my journey...as a family not great..plus other family members had to wait till we had collected our car....vehicle inside windscreen covered in smears n in sunlight etc was a problem...screen wash light was on when I collected it n outside / inside could have been cleaner. "
MUNICH, DE - Reviewed by PETER - 30 January 2015
" Always well organised and excellent rates and great cars. I usually always have a car upgrade far better than my original request. I will continue to use you. In fact I have another car with you from Munich on the 14th February. Let's hope I get another upgrade !! Well done Auto Europe "
" Good service at the Airport, good car actually upgraded to a Ford C-Max "
MUNICH, DE - Reviewed by ROLF - 28 January 2015
" Easy, resonable prices and reliable. "
" Absolutly no problems, and they did not even put a hold on my credit card. "
MUNICH, DE - Reviewed by OLIVER - 27 January 2015
" As usual best value for money. Broad choice. My favorite booking site. "
" The gave me an up-grade (manual = automatic), however, the wiper fluid was not working (front and rear window). Given the wintery conditions on the motorways in Bavaria this was extremely annoying. Furthermore, the navigation system was set into the Russian language mode (Cyrillic script) and it took quite some to time to adjust it back to Arabic script. All in all, the car was sloppily prepared. "
MUNICH, DE - Reviewed by IAN - 26 January 2015
" Good service, although I would mention more explicit information is required about excess cover as I paid a further 100 Euros for full cover, which I thought I had already paid beforehand. "
" Again very good service and easy to understand. "
MUNICH, DE - Reviewed by JOHN - 14 January 2015
" Did not understand why there should be a surcharge for crossing borders i.e. Germany to Austria. "
" Very helpful lady served me. "
MUNICH, DE - Reviewed by DAVID - 11 January 2015
" Easy to book on-line. Confirmation was not immediate but came after a couple of hours. Disappointing that there was a considerable local charge payable for driving the car out of Germany (over the border to Austria in this case) which was not made clear prior to finalising the booking. "
" Quick and efficient pick up at the airport (although the desk could have been better sign posted). The car was nearly new and ran without problems. There was no ice scraper in the vehicle. This would have been useful and made our journey safer as we were driving in snowy conditions. The vehicle ran out of screen wash on the journey back to Munich even though we had not used screen wash much during our trip. "
MUNICH, DE - Reviewed by JAMES - 30 December 2014
" Not keen on underpowered Skoda Estate after paying a little more for a higher spec. vehicle such as Ford Focus estate or Opel...... "
" Basic service for a fair price - friendly staff at Munich airport which is always good. "
MUNICH, DE - Reviewed by M RUDWAN - 08 December 2014
" reliable service "
" beware of offers they try to sell you when you get to their desk "
MUNICH, DE - Reviewed by JOCELYN - 01 December 2014
" Satisfied with the easy process as I showed up to the rental car pick up counter and presented my Auto Europe voucher :) "
" Very helpful and friendly staff "
MUNICH, DE - Reviewed by DAVID - 18 November 2014
" The booking experience was easy.There were no problems at the Thrifty desk at Munich Airport. "
" 1) I was offered an upgrade at no extra cost without asking for it. 2) A Thrifty rep escorted me to the car and stayed with me while I examined it; he made a note without discussion of a few chips which I identified which were not on the original documentation. 3) They were all courteous and polite. I have never used Thrifty before but will do so again. again. "
MUNICH, DE - Reviewed by ADRIAN - 06 October 2014
" Booking process was simple, secure and had the best prices. "
" The staff were fantastic but the whole process was mind numbingly slow and inefficient. Having to wait an hour to collect the car when everything was reserved was very bad. Returning the car took another hour and there were only 2 people I the queue. "
MUNICH, DE - Reviewed by SARAH - 28 August 2014
" Easy to use; clear about what was included / excluded "
" We arrived at the airport and were told there were no cars available - we were't the only ones. An hour and a half later we got the car, but in the document signing process the agent was extremely rude to me after I asked hi to clarify what he was telling me regarding excesses. He said "Can you please just hurry up as there are lots of customers waiting". Unacceptable. I was then told that if when I inspected the car there were any other marks on it that hadn't been noted on the form then there would be someone there who I could speak to. In the event there were lots of dents and marks and nobody to speak to, so I had to trek back to the hire desk... Absolutely awful experience and I would definitely not recommend them. "
MUNICH, DE - Reviewed by CHRIS - 21 August 2014
" Very good service throughout. The process of collecting the car is slow with a lot of paper work. Much of this could have been completed with the booking or before the trip. "
" Very good service throughout. The process of collecting the car is slow with a lot of paper work. Much of this could have been completed with the booking or before the trip. "
MUNICH, DE - Reviewed by IAN - 18 August 2014
" Very efficient service. I telephoned to get more information regarding taking the car across the German border. My call was answered very quickly, and the person I spoke with answered all my queries. Definitely recommend, as I will be using them again. "
" Very helpful and friendly staff. Explained everything very clearly, in perfect English. Excellent service. Definitely recommend. I will be using Enterprise in the future. "
MUNICH, DE - Reviewed by IAN - 11 August 2014
" Receiving an e-mail (after paying) saying that the reservation was not confirmed was a bit disconcerting - though rectified with confirmation after a few minutes. Maybe this should be explained or made clearer in the booking process "
" Excellent service and provided us with a very good vehicle, larger than anticipated. The best rental company I've dealt with in the last few years. "
MUNICH, DE - Reviewed by STUART - 27 June 2014
" Documentation was satisfactory when picking up car "
" Very slow when collecting car. A number of potential customers left without booking cars. Some damage to car was highlighted on pick up documents. When car was dropped off there was no corresponding written confirmation that car was not damaged during hire period.. The verbal assurances that all was well should be backed up by a written confirmation. The Thrifty desk c9nfirmed verbally that everything was OK but no receipt documents issued. I would have appreciated a document finalising the hire and confirming that all was in order. "
MUNICH, DE - Reviewed by ANTON - 22 June 2014
" Thanks for your job. Everything was Ok! "
" No problem. Everything was Ok! "
MUNICH, DE - Reviewed by VINCENT - 25 May 2014
" No problems with the booking or service. Our car battery went flat on our last day though. The car hire company did send a mechanic to fix this. "
" No problems with the booking or service. Our car battery went flat on our last day though for no obvious reason. The car hire company did send a mechanic to fix this. "
MUNICH, DE - Reviewed by ROGER - 13 April 2014
" Identifying Thrifty as a suitable supplier was good. "
" A good clean car was provided. This VW Tiguan suited our needs admirably "
MUNICH, DE - Reviewed by CHRISTOPHER - 27 March 2014
" Fantastic service by Auto Europe and Alamo/Europcar at Munich airport. I was very impressed with every detail and will definitely use both again. "
" Fantastic service by Auto Europe and Alamo/Europcar at Munich airport. I was very impressed with every detail and will definitely use both again. "
MUNICH, DE - Reviewed by IAN - 03 March 2014
" Great value thanks "
" Very long queue at Munich but the staff were helpful and they opened lots of desks to speed things up "
MUNICH, DE - Reviewed by MATTHEW - 02 March 2014
" Still got screwed on additional insurance at pick up. This could be sorted online. Confusion as to what each level of insurance covers. Would be nice to book baby seat online. "
" Strange drop off procedure at Munich airport. Just leave car with keys in - no one to meet you. Bizarre. "
MUNICH, DE - Reviewed by MOHAMMED - 13 February 2014
" Very well organized "
MUNICH, DE - Reviewed by MARTYN - 09 February 2014
" maybe try and offer an inclusive rate for second driver and get hire company to pre-complete more information prior to arrival "
" we had to queue for 90 MINUTES at Munich airport before being seen by Thrifty - this was as long as our flight! This is unacceptable at the start of our holiday. It meant that the reception at our hotel in Garmisch was closed when we arrived. If we use AUTO Europe again (we are flying to Munich again in November) I will only make a reservation if it is with a different provider. The car provided was fine. "
MUNICH, DE - Reviewed by PAUL - 23 January 2014
" Buckbinder/Thrifty who handled the car rental tried to give me a soft top convertible-in January. They told me this was a free upgrade! They also said there were no other cars and I couldn't be offered anything else without additional charges! I had ordered a entry level small car and insisted on this...they found one. Poor service yet again (3rd time from Buckbinder/Thrifty) I would pay more and get a reputable supplier "
" As above "
MUNICH, DE - Reviewed by ALESSANDRO - 07 January 2014
" keep offering good rates and I keep using you! "
" all was well until I brough back the car. At the check out a few scratches were found that were not on the check in and it is really impossible that this was due to me. The car was driven from Munich to my home village and stayed outside my home house for a week and then driven back. Just hope that you will not try to overcharge me for anything as I will need to dispute this. Next time I will take more time in checking the car at pick up but it was late, dark and I have a little child. "
MUNICH, DE - Reviewed by JANET - 19 October 2013
" Service was, as ever, faultless. Response to booking was speedy. Everything was clear. no hiccups. "
" Experience was extremely positive. Car rental desks in Munich are easy to find (in the Airport Centre - MAC - between the two terminals). Alamo is serviced through the Europcar desk (helpful to know this in advance, as the sign is not prominent until you get to the Europcar counter). Car was excellent. We thought that departure from the airport might be a bit time consuming but this proved not to be the case. Everything was very easy. We didn't know that we should wait at the car when we returned it, so that it could be checked off - system is a bit different from what we had experienced at other airports. But on this experience we would actively choose Munich again. "
MUNICH, DE - Reviewed by DAVID - 29 July 2013
" Great service "
" Car was excellent "
MUNICH, DE - Reviewed by ALASTAIR - 26 July 2013
" Excellent service and good pricing. "
" Excellent service at rental desk. Limited car choice but good vehicle provided. "
MUNICH, DE - Reviewed by ALEXANDER - 15 July 2013
" I have been using Auto Europe regularly for the last six years and I will definitely come back. "
MUNICH, DE - Reviewed by FLORENCE - 14 July 2013
" We booked a BMW but only Mercedes were available and no-one explained the weird aspect of this car. We had to work out the strange 'hand' break and got stuck as the car wouldn't start. Lost hours... Trying to get hold of 24 hrs helpline, got no response. Rang Munich desk and was put through and they explained the steering wheel locking device and that we had to press two pedals to start the car!!! Left me really annoyed and stressed. Suggestions: provide a summary of such quirks in main languages and provide a 24hr helpline that works. Otherwise, service was good at pick up and return. "
" As above, provide info about key aspects of the car in main languages. Will save both party time and aggravations. "
MUNICH, DE - Reviewed by BARRY - 20 June 2013
" Excellent Service "
" Very Good . Best price "
MUNICH, DE - Reviewed by ANTHONY - 19 June 2013
" Excellent selection of hire coy "
" Very good at marking on the car papers all existing bumps "
MUNICH, DE - Reviewed by NEIL - 13 June 2013
" very good service and car provided was much higher spec. than model paid for. Price very competitive "
" suggest providing map of nearest petrol station to airport "
MUNICH, DE - Reviewed by DAVID - 04 June 2013
" I have been charged in excess of £500 by Avis for very minor damage to one tire and wheel hub. The lady in your call center yesterday suggested that the amount charged was excessive and agreed on my behalf to challenge Avis over the amount charged. I am very grateful for this and hope that your assistance, which was helpfully and courteously offered, yields a reduction in the cost. "
" The reception desk where I picked up the car was very helpful. But see above for the excessive charge. "
MUNICH, DE - Reviewed by PATRICK - 01 June 2013
" Everything went very smoothly. "
" We had very good service once we realised that Europecar was actually the company we were dealing with! We spent a long time at the airport searching for the ALAMO desk and ended up at EuropeCar mostly by chance. We only noticed the very small ALAMO sign at their desk after we had already established that it was EuropeCar we were dealing with! The service we received from EuropeCar was absolutely excellent. "
MUNICH, DE - Reviewed by SIEGFRIED - 23 May 2013
" my flight was delayed for7 hrs. my reservation was cancelled, because i dit not call them . after a lot of arguments i had to wait 1 hrs. because they had no car .the car i got was filty and dirty. very bad service,it is not the first time i booked with you, i never complaint for small things . but this was to much. "
" my flight was delayed for7 hrs. my reservation was cancelled, because i dit not call them . after a lot of arguments i had to wait 1 hrs. because they had no car .the car i got was filty and dirty. very bad service,it is not the first time i booked with you, i never complaint for small things . but this was to much. "
MUNICH, DE - Reviewed by MARK - 04 April 2013
" all went very smoothly "
" all went very smoothly and the rate was excellent "
MUNICH, DE - Reviewed by DAVID - 27 February 2013
" much better now winter tyres included, there used to be no option to include. "
" car was not fully cleaned inside!! europcar service exceleent "
MUNICH, DE - Reviewed by CHRIS - 26 February 2013
" The staff where very helpful and courteous, the cost and quality of vehicle was as good as I could find within 10 miles of the airport, my overall experience was fantastic. I will be using Auto Europe in the future and have already recommended them to friends. "
" The staff where very helpful and courteous, the cost and quality of vehicle was as good as I could find within 10 miles of the airport, my overall experience was fantastic. I will be using Alamo in the future and have already recommended them to friends. "
MUNICH, DE - Reviewed by PATRICK - 25 February 2013
" very happy with service ,will return "
" friendly and efficient "
MUNICH, DE - Reviewed by STEPHEN - 20 February 2013
" Really good professional service, helpful staff, no problems. "
" Really good professional service, helpful staff, no problems. "
MUNICH, DE - Reviewed by VINCENT - 18 February 2013
" It was all very easy and were the cheapest too. "
" It went all very smoothly and were even given a choice of car, dropping it off was a smooth process too. "
MUNICH, DE - Reviewed by KEVIN - 18 February 2013
" I have used AutoEurope for quite a few years now. I always shop around for the best deal, but AE always comes out on top. "
" A very quick and efficient service both for pick-up and drop-off. "
MUNICH, DE - Reviewed by ALEXANDER - 16 February 2013
" It took too long to pick up the car. Why don't you get the information you need with the booking and then just check ID and get a signature on collection? "
" It took too long to pick up the car. Why don't you get the information you need with the booking and then just check ID and get a signature on collection? "
MUNICH, DE - Reviewed by STEWART - 12 February 2013
" Never had a problem with Autoeurope or its partners over the years, "
" On returning the vehicle I was advsied that there was damagae to the wheel rim of the car. Whilst I explained to them that this was not done by me the situation was not rectified. At the drop off point I was asked to go to the desk and discuss.At the desk they simply told me an engineer would call me within 24hrs. The damage was in fact small and I pointed out that whilst the car stated other damage on the car at point of pick up none of this was in fact on the car and there must be a mix up. Whilst I inderstand the nature of the inspection, it must be comprehensive and correct at point of pick up. I never heard from the engineer and am concerned that I will be charged without knowing. "
MUNICH, DE - Reviewed by MICHAEL - 11 February 2013
" Provided the best price using a hire car provider with a global reputation. "
" It was Europcar who provided the vehicle. "
MUNICH, DE - Reviewed by ANDREW - 04 February 2013
" very good and helpful "
MUNICH, DE - Reviewed by SIMON - 01 February 2013
" Easy to use, competitive rates "
" Rental was actually Europcar. Delivery of car on return was chaotic, I finally gave up and left the car "
MUNICH, DE - Reviewed by JOHN - 31 January 2013
" very helpful staff "
" friendly efficient staff after weather canceled flight "
MUNICH, DE - Reviewed by DAVID - 28 January 2013
" Excellent value for money. On line booking process was very straightforward, and when I called to add an additional ski rack, this was no problem at all. I received a further e-mail confirmation noting the additional ski rack within a couple of days. All good. "
" Collecting the hire car was very efficient, and the staff were very friendly. The lady at Alamo explained the position re who was insured to drive the vehicle very clearly, and explained what I was being charged for the ski racks, and what deposit was going on to my credit card - all faultless. "
MUNICH, DE - Reviewed by PAUL - 11 January 2013
" Very fast document handling and car hand over procedure, best yet of any in Munich airport, well done! "
" Very fast document handling and car hand over procedure, best yet of any in Munich airport, well done! "
MUNICH, DE - Reviewed by ALEXANDER - 10 January 2013
" Fast, convenient, at a reasonable price. "
" I ordered a Ford Focus car class, and Hertz gave me a Mercedes E-Class with a navigation system - great! "
MUNICH, DE - Reviewed by MALCOLM - 08 January 2013
" Always reliable - I have recommended to friends over the past few years. Good value. "
" Quick and easy service from pick up to drop off. "
MUNICH, DE - Reviewed by EWAN - 07 January 2013
" Very good service, good web site. "
" Alamo was serviced by national, there is no alamo desc at munich, also it was not clear on the final voucher that I should go to the national desca. "
MUNICH, DE - Reviewed by JORGE R - 06 January 2013
" excellent, I've been hiring from you since about 5 years in a row and always you are on top, keep on. Congrats and thanks. "
" I would say Avis - Budget, at least un Munich, Service excellent, nice almost brand new car (800+ Km). "
MUNICH, DE - Reviewed by STEVE - 04 January 2013
" Excellent thanks "
" Service time ok, better than some of the other desks "
MUNICH, DE - Reviewed by JONATHAN - 04 January 2013
" Some issues when trying to find out height of vehicle. "
" Very efficient service at AVIS. Upgrade from a Fiat Scudo to MB Vito automatic, pleasant surprise. Very rapid check in for vehicle return, probably saved us from missing our flight.. "
MUNICH, DE - Reviewed by SERGIO - 02 January 2013
" Perfect, it always works well. "
" Staff could make an effort to be friendly, unless this is against the German law. "
MUNICH, DE - Reviewed by DAVID - 31 December 2012
" really friendly staff and excellent service many thanks for kicking off our holiday with a great start "
MUNICH, DE - Reviewed by KONSTANTIN - 25 December 2012
" Good price, timely, and comprehensive documentation "
" I ordered automatic Mercedes A Class, but got Hyundai i30 automatic. As I understand it, these cars are about the same price and i30 a good car, but Hyundai will never be Mercedes. I wanted to try the A Class. I'm disappointed "
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