AUTO EUROPE MUNICH, GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by ROBERT - 26 April 2022

" Good user-friendly website, no problems at all "

" Trouble-free throughout. No wait at check in, process efficient but could have been friendlier. Return procedure rapid and without stress. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by REBECCA - 26 April 2022

" Great experience "

" Great customer service and loved the car thanks! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SAMUEL - 21 April 2022

" Always use Auto Europe "

" Fastest pickup and drop off at Munich ever, excellent service, great staff. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JONATHAN - 12 April 2022

" Good choice of vehicles and suppliers "

" Very pushy to sell extras, great car. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DIDZIS - 21 March 2022

" I am very satisfied with a service provided by Sixt "

" I am very satisfied with a service provided by Sixt "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTYN - 21 March 2022

" Excellent "

" Brilliant but check you have the right keys before you go to the car park. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREA - 09 March 2022

" Excellent & stress free from start to finish "

" Excellent & stress free from start to finish "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MEGAN - 05 March 2022

" Easy to work with "

" Very friendly and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALAN - 19 February 2022

" Car as described provided efficiently. Car return very swift and friendly "

" The whole process was efficient and friendly .. and the car perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEREK - 06 November 2021

" Always a good price "

" All went smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - 14 October 2021

" Process good from start to finish. Thankyou "

" Professional friendly and helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by COLIN - 12 October 2021

" It all went very well. "

" Pick-up went very smoothly. The drop-off was very busy. Many people returning their rental vehicles at the same time as we did, resulted in slight delay, waiting for our vehicle to be checked. But didn't affect our plans - we had plenty of time to check-in with the airline. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 10 October 2021

" You order a small car but they only offer you a giant under the pretext of an upgrade "

" Always used them. Always helpful "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 07 October 2021

" Very impressive. "

" Everything was so efficient and quick. The forms were all complete, the car was ready and all we had to do at the desk was sign the forms. Through the airport and on our way within minutes. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 04 October 2021

" Easy and good service. We would recommend Autoeurope and Alamo "

" Excellent professional service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 02 October 2021

" Good service and very competitively priced. All went very smoothly. "

" Excellent service and a very nice car which I think was an upgrade on what I ordered but, in use, I found it a bit too big for narrow mountain roads so I will watch out for this in future and not necessarily accept an upgrade. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROSALIND - 20 September 2021

" Overall very satisfied. "

" Very good service at the desk in Munich. Only thing was that it looked like we didn't have a full tank of petrol at the start and it is difficult to check this. When I queried this on returning the car I was offered an upgrade next time as a gesture of goodwill, which is appreciated, although I'm not sure when/if I will be able to use it. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 10 September 2021

" Pick up and return were very easy and the car was in good condition. "

" Frau Anna Maier at Munich was very helpful in providing a vehicle with the headroom and sat nav that we were looking for "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 06 September 2021

" Excellent Staff and collection drop-off facilities, all very easy. Not the cheapest but the quailty of the vehicle and the service are worth the extra. "

" Excellent Staff and collection drop-off facilities, all very easy. Not the cheapest but the quailty of the vehicle and the service are worth the extra. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by UTA - 03 September 2021

" Everything was smooth and eficient "

" Queue at pick up was daunting but seemed to progress efficiently. Social distancing was not implemented which was disconcerting "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEATRICE - 27 August 2021

" Quick efficient service, great, comfortable car with everything I wanted or needed. Sadly, prices have gone up this year, but it was still worth it. "

" This time there were no queues, and I received my car very quickly without or delay, any queries were dealt with efficiently "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by POPPY - 12 August 2021

" All very easy "

" Really lovely customer service person at the desk in Munich "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GARY - 05 October 2020

" Easy to book, great clear choose of vehicles from all of the suppliers. I feel I get the best price "

" Wry easy, brand new car drop off was no hassle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IVOR - 30 September 2020

" High remarks achieved. "

" Overall an effective and efficient service. Unfortunately the incoming flight was delayed by three hours and the rental was passed to Europe Car. The SUV requested was not available and the car substituted was an estate Europe car. I should have much prefered a SUV but the replacement car was acceptable. The check-in clerk advised that the car would have a free tank of petrol which was much appreciated. I specifically asked that I could return the car empty without a charge. This was agreed. I did however return the car half full of petrol. Overall, an excellent rental of 19 days. Well done. I shall certainly use your agency again. Regards Ivor "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DONALD - 19 September 2020

" Quick and easy to book, reasonable price. Nice strait forward experience "

" Friendly helpful staff, quick and easy check in. No hard sell to buy other products "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOSEF - 16 September 2020

" Just without any hassle "

" Excellent car for a very competitive prize - no hassle - easy renting "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by JOHN - 08 September 2020

" All good again "

" Used Alamo again and no problems. Great service again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 13 August 2020

" Completely satisfied. "

" Fabulous upgrade as the car ordered was not available. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 21 March 2020

" Great service, very friendly and helpful throughout "

" Great service at the checkin desk "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEAN - 29 February 2020

" Good experience overall "

" Good service. Car perfect. Easy return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 29 February 2020

" Brilliant "

" Efficient and friendly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEAMUS - 26 February 2020

" Would use again "

" No queues, helpful service and excellent car standard. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 25 February 2020

" Overall a very good experience. "

" Overall a very good experience and I will most definitely use in the future. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALASDAIR - 02 February 2020

" Overall a very good hire car experience - I would recommend and will use again. "

" All very straightforward. The car was excellent (Mondeo Estate), with the Sat Nav etc. configured to English ready for us to use. There were a few scratches on the car, but we highlighted these to the garage attendant and he marked these on the paperwork appropriately, so no concerns with this. I would have liked for the taxes to have been explained to me without having to ask - we paid for an extra driver & to to take the car out of Germany in to Austria, but this 62 euro became 93 euro - I had to ask to get this explained to me - I should not have had to ask. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MARION - 31 January 2020

" Overall very good "

" Very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by EDWARD - 29 January 2020

" Excellent value for money "

" Car was great and the customer service was also great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAN - 28 January 2020

" Excellent service from all points of view. I will definitely use more Auto Europe for renting cars in the future. "

" Excellent quality car, efficient service, friendly staff. I have enjoyed the whole experience, from picking up the car to the speedy return. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTHONY - 26 January 2020

" Very good value. Straightforward process. "

" Very good efficient service "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NEIL - 23 January 2020

" used auto europe several times now with no problems to report "

" really cant fault any aspect of buchbinder experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 16 January 2020

" Simple and very cost effective way to sort out a hire car. Will use again. "

" Counter staff in Munich were excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 07 January 2020

" Excellent service and quality of car "

" Very friendly lady on the desk in Munich. Fully informative and processed our paperwork in no time at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEOFFREY - 21 December 2019

" All excellent "

" Very quick, friendly. Car was excellent and given upgrade "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEORGE ELI - 18 December 2019

" Very good experience. Keep doing well "

" Very good expensive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NICHOLAS - 26 November 2019

" Just a really good experience from start to finish. "

" The gentleman at the counter was most helpful and friendly and the gentleman who greeted us upon our return reall was one of the most charming people I have come across! First time renting with enterprise and I was delighted. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 13 November 2019

" Overall one of the best, if not the best experience I have had getting a hire car - and I have done a lot with almost every car rental company - it was the speed and efficiency. On return, I told the guy I was in a hurry and he just said "no worries, just go for your plane, nothing more to do" "

" I easily found the Alamo desk at Munchen airport - there was no queue to handle my car and the paperwork was very quick. I went to the car downstairs in the car park, found it easily, got the paperwork and key, checked it over and was away in no time on my journey - fantastic service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 21 October 2019

" Overall very good. The rental return at Munich is unusual in that all rental brands have a combined return area in the car park. Once you have stopped you then need to 'track down' the representative from your respective rental company to perform the return process. "

" Very good - no issues. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by CHRISTOPHER - 17 October 2019

" Car was upgraded from Opel Diesel to Toyota Hybrid at no extra cost. Allow extra time on collection from Munich Airport. Drop off very efficient. Will use again. "

" Very positive all round. There was a 20-30 minute wait on collection at Munich but there was an orderly Queuing system. Vehicle was upgraded from Opel diesel to Toyota Hybrid at no extra charge. Drop off was particularly efficient . "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by TIM - 30 September 2019

" All good ... "

" Took a while to get served - but guy was very helpful in finding me an automatic and upgrading me in the end "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 21 September 2019

" Easy to use web site and good price "

" Very good but inside of car was not clean in the back seat area And I didn't receive a copy of the contract by email But over all a good car and the drop off was easy "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DAVID - 10 September 2019

" Alamo excellent from start to finish! "

" Alamo excellent from start to returning the car ? "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 09 September 2019

" Auto Europe are very good value and supply additional insurance. "

" The first car we were given had not been cleaned so we had to change it for another car. The staff were very helpful and apologized and gave us a free upgrade. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAMIAN - 06 September 2019

" Will definitely use Hertz again after this experience "

" Easy to collect, fantastic new vehicle and easy return, thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DARREN - 03 September 2019

" Straightforward, no problems with car whatsoever. "

" Straightforward and a super car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 02 September 2019

" VERY HAPPY "

" I WAS VERY HAPPY WITH THE CUSTOMER SERVICE "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARIOS - 30 August 2019

" As described above, it was very easy to get the car and very friendly staff "

" Great efficiency, easy process and very friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STUART - 27 August 2019

" Easy and good price "

" Hassle free rental. Good car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FREDERICK - 26 August 2019

" Real easy "

" Very easy and quick at Munich airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MATTHEW - 24 August 2019

" Booking was easy and cheaper than any others I found "

" Took over an hour to get the keys - huge queue. Car very clean, no problems, amazingly quick and simple drop off "

Overall Value: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 23 August 2019

" All very good. "

" Very fast and efficient service, I would definitely use them again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KATHARINA - 21 August 2019

" Super friendly member of staff at Munich Airport. Keep it up. "

" Super friendly member of staff at Munich Airport. Keep it up. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 19 August 2019

" I have used Auto Europe many times in the past 15 years and will continue to use them. "

" Efficient and friendly counter staff who spoke good English. I checked the condition of the car carefully and I found a small scratch on the door and a scratch on the rear bumper that were not marked on the hire form. I asked a member of staff to mark them on the hire form before I took the car. Apart from that, everything was OK with the car and the hire. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by CHRISTINE - 18 August 2019

" Booked ahead to ensure availability, but noticed that rates had dropped closer to departure date so cancelled first booking and rebooked at new rate - very competitive rates and smooth booking process. "

" Pick-up from Hertz counter with short waiting times, excellent service and free upgrade to a better car - all perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADRIAN - 15 August 2019

" Really pleased with the experience. Great car. "

" Friendly, no-pressure service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 14 August 2019

" ok "

" Picked up car on a Monday morning and there were lots of staff working. was seen quite quickly and processed in a timely manner "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTHONY - 12 August 2019

" Great service, thank you "

" All very smooth and efficient, thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RACHEL LYN - 12 August 2019

" Good value for money. "

" Very helpful & efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXANDER - 10 August 2019

" Overall, a very easy experience "

" As always, a bit of a wait on collection "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 09 August 2019

" Have booked again!! "

" Requested a estate vehicle but allotted a Opel Insignia, but not really a problem. Drop off was faultless, no queuing as I have experienced on a Thursday evening. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHARLES - 07 August 2019

" Very satisfied "

" Good experience! Very convenient pick up/ drop off in central Munich! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SHONA - 06 August 2019

" Great "

" Trainee from global served me he could not have been more helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by LYNNE - 06 August 2019

" Overall the process was efficient and staff pleasant. The collection zone is quite badly lit so if i hadn't checked the vehicle very carefully some damage may have been missed. Otherwise all good. "

" I received a slightly larger car than I booked and it was virtually new. We did discover some damage they had missed and they recorded this on the contract before we left. On our return we went back to the desk to get the check in form signed and they immediately released the hold deposit on our credit card. It was quick and easy with no hassle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHANNA - 01 August 2019

" It all worked out perfectly! Will use again. "

" Good value, great experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KIRILL - 01 August 2019

" This time things are ok. "

" Good stuff and experience overall "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JONATHAN - 18 July 2019

" All in all, good price and significantly cheaper than many other rental companies "

" Very slow counter service. Also have separate desks for voucher hire which is some distance from their main desk. It's not obvious that they are separate so ended up queuing twice "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOSEPH - 12 July 2019

" Excellent "

" Excellent overall. The only small complaint I had was that there was a long queue at the Buchbinder desk on the day of pick-up which seemed to be very unusual "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 08 July 2019

" Easiest car hire experience I've ever had "

" Fantastic service great staff very smooth and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 08 July 2019

" Good. "

" All good except for the confusing queuing system at pickup leading to a longer wait than necessary to get the documentation sorted out and to collect the car. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by WILLIAM - 28 June 2019

" As at 3 above. Good enough for me not to consider another provider on my next trip. "

" Counter staff member was very efficient in a friendly manner, even apologising for a free upgrade. Wonderful. Pick up equally good experience, as was the drop off. Staff member introduced himself and spoke to me by name. Check out very efficient. Very good overall experience, and would definitely go back. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEWART - 26 June 2019

" Straight forward process. "

" It was a god process from start to finish. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALISON - 25 June 2019

" The internet site was easy to use "

" We were really please with their service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by INGRID - 23 June 2019

" staff nice, car good "

" all was good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - 17 June 2019

" Very easy booking experience & at a very good price for a quality vehicle in great condition. Best price & offers for cars in Munich - less stress & quicker than other rental companies. "

" Terrific customer service at pick up (Munich) & a very good price were matched by a quality vehicle that was well prepared & in great condition. Best by far in Munich - less stress & quicker than other rental companies. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RACHEL - 12 June 2019

" Very good overall "

" Lots of paperwork, counter staff has to re enter all of my details on their system which took some time. I also had to queue 30min while there were only two people before me and two open counters. Apart for the lenghtly pickup, everything was smooth. "

Overall Value: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TIM - 02 June 2019

" Simple to book, collect and drop off. Thanks. "

" Our chosen car type (Skoda Octavia estate) couldn't be supplied so we had another. Apart from that, everything went really smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TANVIR - 23 May 2019

" Good customer service from Enterprise and Auto Europe "

" Very efficient and good customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 12 May 2019

" Competitive pricing easy booking process "

" Offered upgrade at check in "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KIRAN - 29 April 2019

" Overall very smooth process. "

" Upgrade was great, quality car, quick to pick up and drop off. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXANDRE - 25 April 2019

" Good price, and very clear service. "

" The Hertz staff was really nice, and gave us lot of tips about the city and our route to Austria, and on top of that an upgrade on the car. Really nice! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LES - 24 April 2019

" AS ABOVE. THE CAR WAS ALSO CLEAN AND NO DAMAGE. "

" DEALT WITH SANDRA AT ENTERPRISE DESK.VERY EFFICIENT AND PERSONAL WHICH MADE A NICE CHANGE FOR A CAR RENTAL DESK. IT ACTUALLY MADE THE COLLECTION MORE RELAXING ESPECIALLY AFTER GETTING OFF A FLIGHT AND WITH CHILDREN IN TOW. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KEVIN - 16 April 2019

" Fully satisfied. "

" Great service by Christian at Munich Airport and Mazda 6 was an excellent car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 16 April 2019

" AutoEurope always get the best deals for us when we travel, and the excess insurance is always very good value for money. "

" We were given a Hertz car. The staff at Munich airport collection were so friendly and welcoming. The staff at drop off were exactly the same and even explained where to go in the terminal to get out flight. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by THOMAS - 11 April 2019

" No negative comments at all. "

" It was great. Little waiting time and smooth customer experience. Very impressed after having read bad reviews online which nearly put me off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 10 April 2019

" Easy to use, competitive price "

" Very friendly efficient service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 09 April 2019

" Simple search and comparison, reasonable prices "

" Very helpful counter staff and very smooth pick up and drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 31 March 2019

" Takeover and Handover so smooth. Excellent and you are now on my list of car hire companies when I visit Germany or wherever in Europe. Thanks "

" All was A1. Great staff and very knowledgeable, quick handover and easily done. No long waits. Brought the car to us because of a disability passenger - great response. Great car and although not the one advertised it was of the same quality and size. Very pleased "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 27 March 2019

MUNICH, DE - Reviewed by GARY - 14 March 2019

" Overall a great experience, thank you. "

" I'd just like to say how impressed I was with the Enterprise staff at Munich Airport. I believe I was assisted by Federich (apologies if I got his name wrong) and he was excellent. Polite, friendly, knowledgeable and very clear in his advice and instructions. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 12 March 2019

" seamless, booked online, no queues on arrival, nice car and great handover and hand back process "

" They were very efficient, car was immaculate and well prepared. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 12 March 2019

" Overall a good experience. No problem with the car or process. "

" Good car. Good reception staff.Good experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ASHLEY - 08 March 2019

" Overall ok but slow at pick up "

" Very slow at pick up "

Overall Value: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KEVIN - 06 March 2019

" As detailed above "

" The whole process was seem less from collection to drop off of vehicle. Your customer service was very helpful and knowledgeable when dealing with my enquiries. I would definitely use and recommend you to my friends in the future. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALAN - 06 March 2019

" Will hire again definitely "

" Fantastic "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FRANK - 05 March 2019

" Great service and lovely staff. Easiest car rental pick-up I have ever had. "

" Great service and lovely staff. Easiest car rental pick-up I have ever had. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 01 March 2019

" Excellent choice "

" There was a huge queue at Munich airport to collect vehicles - we waited for over 2 hours to pick up the vehicle. The staff were very helpful but only 3 were on duty and were totally overwhelmed. You must know how many cars have been booked and should staff accordingly. Can't understand why more of the process isn't automated online before pick up. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEN - 01 March 2019

" I will use again. "

" Reliable trusted and is my first choice for car rentals "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 25 February 2019

" Great experience. "

" Very efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 25 February 2019

" Overall excellent. "

" Excellent vehicle at Munich airport, really cheery man at pick up and easy drop back. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by EDWARD - 24 February 2019

" Very straightforward and easy. "

" Excellent customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 24 February 2019

" First class hassle free car rental service. "

" Service was exactly as I expected. Will use again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 21 February 2019

" Very hard to recommend anyone given how deceitful car hire companies are "

" I thought my booking included insurance excess protection, but Hertz said this was not the case and quoted me an extra €200 for this - an outrageous amount. They then overcharged me for taking the car to another country- despite me showing your confirmation of how much this would be. "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PATRICK - 20 February 2019

" No problems "

" I booked a midsize estate car. They didn't have one and tried to get me to pay for a better car instead of a free upgrade. The only vehicle that I could have without paying more was a large transit van. It was a pain to drive especially in a medieval town. It was impossible to park at my accommodation. "

Overall Value: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JAN - 19 February 2019

" the best service "

" Very professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAMIAN - 18 February 2019

" Everything was very satisfactory "

" The original hired vehicle was not in the parking space allocated but the staff member in the parking area was extremely helpful and sorted us with a new vehicle immediately. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEATRICE - 16 February 2019

" As always, uncomplicated booking and this time everything the rental was perfect in every way "

" Very swift service, great, comfortable car for terrible winter weather, perfect for what I needed "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 13 February 2019

" Extremely satisfied with our car hire experience at Budget Munich airport. "

" The service was excellent in every way. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by WARREN - 31 January 2019

" Easy booking experience, good information and comparison. Quality vehicle, hassle free collection, value for money "

" Quality vehicle, hassle free collection, value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 21 January 2019

" Hello, Window washer fluid was missing. We had to get some. I think the car should be check and ready before new rental. "

" Overall experience was good. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MICHAEL - 11 January 2019

" Slick overall "

" Good "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DAVID - 07 January 2019

" Good all round "

" Good in this instance "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEOFFREY - 07 January 2019

" First class every time "

" Very Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JEREMY - 06 January 2019

" The booking experience with Auto Europe went smoothly. "

" Long wait at Sixt Munich airport pick up counter. The condition of the car seemed ok upon pick up, but after driving just 60km the tyre under inflation warning light came on. I had to stop at a garage and inflate all 4 tyres. I had no other problems for rest of the rental period, but I think the vehicle should have been checked to a higher standard, before being released to customers. "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by JOSE - 05 January 2019

" Great overall. "

" Staff responded satisfactory to all queries. Excellent speed at the counter and drop off. Very satisfied with car and condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DONAL - 04 January 2019

" Staff at counter helpful and friendly. "

" Fine "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 23 December 2018

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ILENIA - 20 December 2018

" all operators were very kind and helpful. highly recommended. "

" very happy with the car and personnel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STUART - 17 December 2018

" Efficient booking pickup and return. Sat nav had to changed into english by europcar staff. "

" Easy to book ....through europcar... no real dealings from keddy. Car ...excellent "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LARA - 12 December 2018

" The vehicle was upgraded as model ordered not available. "

" Good value. Friendly staff at Buchbinder counter and quick drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 28 November 2018

" Reliable and very cost efficient "

" Very helpful and provided an efficient service without the inevitable session of trying to upsell various insurances and upgrades "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRIS - 23 November 2018

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by JOSE - 22 November 2018

" Excellent service "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREW - 21 November 2018

" simple and straight forward "

" Friendly and straight forward "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 18 November 2018

" Best car hire company at Munich Airport (and we have used quite a few) "

" Counter staff at Munich airport were extremely helpful and efficient. A great experience - would definitely rent with them again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MATT - 06 November 2018

" Great value, with good telephone support when needed. "

" All went very smoothly, got a great upgrade so even better "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRIS - 05 November 2018

" Very good value, a lovely car to drive but very very difficult to get started safely out of the car park "

" only issue was that car booked (VW Polo) was not available, so given, at no extra cost, powerful large Seat Alhambra people carrier. Great on autobahn and use of diesel fine, great that it was automatic and had excellent SAtNav, but we were told it was a "minivan" which was tricky for me to drive thru city and especially to drive out of very, very tight car park. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 05 November 2018

" Smooth transaction, great service "

" Great service and a free upgrade! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LEE - 27 October 2018

" Easy collection and drop off. Nice vehicle "

" Professional and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 26 October 2018

" We hired quite a fiew times with Auto Europe and it was always very good.... "

" We got upgraded from a VW Polo to a Ford Focus Estate.... very nice car.... "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VINCENT - 08 October 2018

" Overall a good experience "

" Very pleasant all round experience. The desk staff was extremely helpful and clearly knew what she was talking about "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by GISELA - 02 October 2018

" Can definitely recommend the Munich branch, they're very quick and efficient, and the dropoff takes seconds! "

" Everything was very slick and efficient. However, halfway throught the rental period the automatic wing mirrors stopped deploying when the car was started. Other than that, absolutely excellent. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GREVILLE - 28 September 2018

" Auto Europe are very good and the car hire went well - so well done! "

" Seemed very good and everything was handled speedily at pick up and drop off. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NAZIR - 15 September 2018

" Highly Recommend "

" Staff very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GERALD - 12 September 2018

" super efficient and quick "

" very quick and very easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADY - 09 September 2018

" Nothing to add "

" Thé whole experience was fine.. our only comment is that the one month old car had already a dent but it was not registered and we had to inform both when picking it up and, yet again, at the drop off. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by INGRID - 04 September 2018

" Easy booking. "

" Good little car but tyre pressure light kept showing then disappearing. Friendly staff who waited for us when flight was delayed. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by CHRIS - 02 September 2018

" very good rental very efficient and good value "

" very professional, quick and friendly staff. the contrast to other destinations is very marked! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRAIG - 02 September 2018

" Efficient and easy "

" Second time I've used Buchbinder, they're the cheapest and cars fine; however, they're low staffed so can end up waiting quite a while. Not too bad this time at the counter; however, took 20 minutes to locate the sole member of staff who was located with the vehicles; whereas other providers appeared to have more staff readily available. So, if you have time available, good value. If time is of the essence, may be worth paying a little more. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAMIAN - 30 August 2018

" Car rental made easy, thank you "

" Very simple and easy, v pleasant and polite gentleman served us in Munich airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROB - 25 August 2018

" Overall a great experience "

" Great reps. Nice Car. Collection was slow, mainly due to the people in the queue before us all having problems. Our collection was efficient. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 23 August 2018

" Fist rate service all round. "

" Very helpful assistant at the counter when i picked the car up from Munich airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VLACHOS - 20 August 2018

" Everything was perfect. "

" Everything was perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TAMER - 14 August 2018

" Very good "

" A good value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ONDREJ - 07 August 2018

" trusted service "

" Great customer service at Munich airport. Really great and helpful. Overcome some credit card issues and resolved all perfectly. Definitely recommend. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARL-HEINZ - 02 August 2018

" Excellent service! "

" Excellent service, very friendly staff "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by WILLIAM - 01 August 2018

" Very 0leased "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEATRICE - 26 July 2018

" I have used Auto Europe for many years and always fared well. When I had to extend my rental, because of my mother's condition they were very helpful as I could keep the car and only had to drive to Munich station (where I originally had planned to drop it off) to sign a new contract and it was no problem to drop the car off at Munich airport due to my changed travel plans. In Munich main station office it was again only Hertz with the longest queue, but 45 minutes were bearable and the staff was very nice and helpful. If it would have not been about the very long wait, I would recommend Thrifty, but I cannot face the prospect of another long wait next time and booked with Alamo for October "

" When I arrived at Munich airport I had to wait for 3 hours to collect my car. No explanation was given until almost the end of my wait (no cars available) and it only filtered through talking to other people waiting (there were about 50, some with young children) As I was on my own I could not get myself a drink etc. I had flown to Munich to collect my 92 year old mother from hospital after a stroke on this day and had to make frantic phone calls to make other arrangements. While the staff, when I finally got my car, was very courteous, it was also the lack of information, that was really annoying. I have rented cars in Munich (and other countries) many times over the last 30 years, I have never ever had to wait this long. However the car was exactly what I requested and the counter staff was very polite and helpful, but I think the management should have given people an explanation and I really cannot understand why there were not enough cars, when everyone seemed to have booked in advance "

Overall Value: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 18 July 2018

" Have used autoeurope for my last 2 holidays in Europe and USA and am very satisfied with the company. "

" Counter staff informed me that I was getting a manual gearbox car and then it turned out to be an automatic and at the same time an American returned to same member of staff complaining that his automatic gearbox car was a manual. I didn't mind and took the automatic. Otherwise all was fine, staff were friendly and process was efficient and stress free. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAL - 02 July 2018

" Good cars friendly staff hassle-free experience. "

" Very friendly and helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SANTHASEELAN - 28 June 2018

" Nice car "

" Easy and clear to get the car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARL-HEINZ - 20 June 2018

" Excellent Service "

" Excellent ,no problems ! Good Service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 19 June 2018

" AutoEurope has become my go-to hire agent as it compares a large number of providers and allows amendment/cancellation up to 48 hour ahead of pick-up. "

" Quite a short wait at the Rental counter. Pleasant representative. Easy car pick-up and drop off. Vehicle in excellent condition "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HUW - 03 June 2018

" Just an internet factor, I had no real interaction with them other than an online booking. "

" Collection took an hour which was frustrating. All other aspects we're good. No problems with the vehicle. I was offered an "upgrade" to an estate car, which I did not want. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAN - 12 June 2015

" Good price, easy booking - very satisfied "

" Very friendly service at the desk. It could be made more clear which was Alamo though. "

MUNICH, DE - Reviewed by PHILLIP - 08 June 2015

" Very efficient booking service "

" Pleasant and efficient, although the Slovakian plates caused some interesting conversations when crossing borders "

MUNICH, DE - Reviewed by MARC - 08 June 2015

" Car was very pleasant to drive and in good condition "

" very easy drop off on return of vehicle "

MUNICH, DE - Reviewed by MARK - 02 June 2015

" easy booking, no problems at all. coming back to you next time, thank you! "

" Easy collection and drop off. "

MUNICH, DE - Reviewed by JAMES - 29 May 2015

" Excellent and user friendly website. "

" Good customer service and excellent value for money "

MUNICH, DE - Reviewed by AMIT KUMAR - 27 May 2015

" Car Name suggest "BMW 1 Series or similar" .I dont like this "similar" thing on the Auto Europe website. "

" Was expecting a BMW 1 Series but only got a Fiat 500L in the end. "

MUNICH, DE - Reviewed by YASEN - 16 April 2015

" Easy to book and find the best deal "

" Very efficient service at a great price. "

MUNICH, DE - Reviewed by PETER - 03 April 2015

" All good. Excellent car. Friendly staff. "

" All good. Bit surprised to pay a tax to cross the border of Germany into Austria - and I don't mean the Austrian motorway charges. Never charged by rental staff before in years of making this journey to the ski areas. "

MUNICH, DE - Reviewed by NIGEL - 26 March 2015

" Very happy with the car and service. All provided at a competitive price. "

" As above. "

MUNICH, DE - Reviewed by BRYAN - 24 March 2015

" Offered a good selection of prices and range of vehicles "

" Shocked at the €6 per day cross border tax "

MUNICH, DE - Reviewed by ROBERT - 18 March 2015

" Exellent service all round, the Germans know how do it right. So much better than renting in Mallorca, Spain with their petrol rip off policy ie 25 Euro re-fuelling fee even when you have returned the car full. Why can't this blatant con be stopped? "

" Excellent "

MUNICH, DE - Reviewed by GRANT - 09 March 2015

" Excellent service, competitive prices. "

" V efficient and friendly - no queues. "

MUNICH, DE - Reviewed by RICHARD - 25 February 2015

" It is always so easy to book through AutoEurope and the choice and prices are very good. Also you have excellent call center staff for making changes to the booking etc. "

" The car was great and Enterprise staff were very helpful and professional. But. The car was booked with winter tyres. However when I got to the hire counter Enterprise told me they didn't have any cars with winter tyres. They only had all season tyres. Other customers were complaining about this too. After some discussion they eventually realized I knew the difference and I knew what I was talking about and so they gave me some snow chains at no charge. - So I was very disappointed they did not have the tyre option available which was agreed to in the booking voucher. - But I was quite happy they were able to solve it by offering chains. So Neutral score overall. "

MUNICH, DE - Reviewed by DAVID - 23 February 2015

" Auto Europe were OK, but I ended up paying over the odds for the car. "

" Excellent service picking up the car (except they forgot to give us the ticket to exit the car park) The sat nav in the Vauxhall we had was useless Drop off was very good "

MUNICH, DE - Reviewed by ANDREW - 23 February 2015

" Intially very busy but that was of flight delays clerk at book in desk insisted that we should pay for additional driver which we did but I was not happy about that vehicle given when we said we would struggle to get equipment in vehicle clerk on desk insisted we would so we went to vehicle AND tried but as predicted could not get 6 adults equipment and ski gear in VW sharan so we went back to check desk next young lady was excellent refunded the money taken by mistake and sorted out a vehicle of type we had originally ordered would I use them again yes vehicle we ended was fine and the price was fair. Something that could be of interest would be luggage storage in return for early return of vehicle to hirer. Overall view good "

MUNICH, DE - Reviewed by ROBERT - 23 February 2015

" We were unable to have our initial choice of vehicle ,but the Ford Fiesta we were given included free fuel and was perfectly adequate clean and economical. "

" Very helpful and informative "

MUNICH, DE - Reviewed by GRAHAM - 22 February 2015

" Great service all round...price and selection very good and competitive. "

" Again overall great service , staff etc very good , got the vehicle I selected but it was more than an hour late in delivery ( i allowed time for flight etc but didnt expect extra time on top of this), which put extra time on my journey...as a family not great..plus other family members had to wait till we had collected our car....vehicle inside windscreen covered in smears n in sunlight etc was a problem...screen wash light was on when I collected it n outside / inside could have been cleaner. "

MUNICH, DE - Reviewed by PETER - 30 January 2015

" Always well organised and excellent rates and great cars. I usually always have a car upgrade far better than my original request. I will continue to use you. In fact I have another car with you from Munich on the 14th February. Let's hope I get another upgrade !! Well done Auto Europe "

" Good service at the Airport, good car actually upgraded to a Ford C-Max "

MUNICH, DE - Reviewed by ROLF - 28 January 2015

" Easy, resonable prices and reliable. "

" Absolutly no problems, and they did not even put a hold on my credit card. "

MUNICH, DE - Reviewed by OLIVER - 27 January 2015

" As usual best value for money. Broad choice. My favorite booking site. "

" The gave me an up-grade (manual = automatic), however, the wiper fluid was not working (front and rear window). Given the wintery conditions on the motorways in Bavaria this was extremely annoying. Furthermore, the navigation system was set into the Russian language mode (Cyrillic script) and it took quite some to time to adjust it back to Arabic script. All in all, the car was sloppily prepared. "

MUNICH, DE - Reviewed by IAN - 26 January 2015

" Good service, although I would mention more explicit information is required about excess cover as I paid a further 100 Euros for full cover, which I thought I had already paid beforehand. "

" Again very good service and easy to understand. "

MUNICH, DE - Reviewed by JOHN - 14 January 2015

" Did not understand why there should be a surcharge for crossing borders i.e. Germany to Austria. "

" Very helpful lady served me. "

MUNICH, DE - Reviewed by DAVID - 11 January 2015

" Easy to book on-line. Confirmation was not immediate but came after a couple of hours. Disappointing that there was a considerable local charge payable for driving the car out of Germany (over the border to Austria in this case) which was not made clear prior to finalising the booking. "

" Quick and efficient pick up at the airport (although the desk could have been better sign posted). The car was nearly new and ran without problems. There was no ice scraper in the vehicle. This would have been useful and made our journey safer as we were driving in snowy conditions. The vehicle ran out of screen wash on the journey back to Munich even though we had not used screen wash much during our trip. "

MUNICH, DE - Reviewed by JAMES - 30 December 2014

" Not keen on underpowered Skoda Estate after paying a little more for a higher spec. vehicle such as Ford Focus estate or Opel...... "

" Basic service for a fair price - friendly staff at Munich airport which is always good. "

MUNICH, DE - Reviewed by M RUDWAN - 08 December 2014

" reliable service "

" beware of offers they try to sell you when you get to their desk "

MUNICH, DE - Reviewed by JOCELYN - 01 December 2014

" Satisfied with the easy process as I showed up to the rental car pick up counter and presented my Auto Europe voucher :) "

" Very helpful and friendly staff "

MUNICH, DE - Reviewed by DAVID - 18 November 2014

" The booking experience was easy.There were no problems at the Thrifty desk at Munich Airport. "

" 1) I was offered an upgrade at no extra cost without asking for it. 2) A Thrifty rep escorted me to the car and stayed with me while I examined it; he made a note without discussion of a few chips which I identified which were not on the original documentation. 3) They were all courteous and polite. I have never used Thrifty before but will do so again. again. "

MUNICH, DE - Reviewed by ADRIAN - 06 October 2014

" Booking process was simple, secure and had the best prices. "

" The staff were fantastic but the whole process was mind numbingly slow and inefficient. Having to wait an hour to collect the car when everything was reserved was very bad. Returning the car took another hour and there were only 2 people I the queue. "

MUNICH, DE - Reviewed by SARAH - 28 August 2014

" Easy to use; clear about what was included / excluded "

" We arrived at the airport and were told there were no cars available - we were't the only ones. An hour and a half later we got the car, but in the document signing process the agent was extremely rude to me after I asked hi to clarify what he was telling me regarding excesses. He said "Can you please just hurry up as there are lots of customers waiting". Unacceptable. I was then told that if when I inspected the car there were any other marks on it that hadn't been noted on the form then there would be someone there who I could speak to. In the event there were lots of dents and marks and nobody to speak to, so I had to trek back to the hire desk... Absolutely awful experience and I would definitely not recommend them. "

MUNICH, DE - Reviewed by CHRIS - 21 August 2014

" Very good service throughout. The process of collecting the car is slow with a lot of paper work. Much of this could have been completed with the booking or before the trip. "

" Very good service throughout. The process of collecting the car is slow with a lot of paper work. Much of this could have been completed with the booking or before the trip. "

MUNICH, DE - Reviewed by IAN - 18 August 2014

" Very efficient service. I telephoned to get more information regarding taking the car across the German border. My call was answered very quickly, and the person I spoke with answered all my queries. Definitely recommend, as I will be using them again. "

" Very helpful and friendly staff. Explained everything very clearly, in perfect English. Excellent service. Definitely recommend. I will be using Enterprise in the future. "

MUNICH, DE - Reviewed by IAN - 11 August 2014

" Receiving an e-mail (after paying) saying that the reservation was not confirmed was a bit disconcerting - though rectified with confirmation after a few minutes. Maybe this should be explained or made clearer in the booking process "

" Excellent service and provided us with a very good vehicle, larger than anticipated. The best rental company I've dealt with in the last few years. "

MUNICH, DE - Reviewed by STUART - 27 June 2014

" Documentation was satisfactory when picking up car "

" Very slow when collecting car. A number of potential customers left without booking cars. Some damage to car was highlighted on pick up documents. When car was dropped off there was no corresponding written confirmation that car was not damaged during hire period.. The verbal assurances that all was well should be backed up by a written confirmation. The Thrifty desk c9nfirmed verbally that everything was OK but no receipt documents issued. I would have appreciated a document finalising the hire and confirming that all was in order. "

MUNICH, DE - Reviewed by ANTON - 22 June 2014

" Thanks for your job. Everything was Ok! "

" No problem. Everything was Ok! "

MUNICH, DE - Reviewed by VINCENT - 25 May 2014

" No problems with the booking or service. Our car battery went flat on our last day though. The car hire company did send a mechanic to fix this. "

" No problems with the booking or service. Our car battery went flat on our last day though for no obvious reason. The car hire company did send a mechanic to fix this. "

MUNICH, DE - Reviewed by ROGER - 13 April 2014

" Identifying Thrifty as a suitable supplier was good. "

" A good clean car was provided. This VW Tiguan suited our needs admirably "

MUNICH, DE - Reviewed by CHRISTOPHER - 27 March 2014

" Fantastic service by Auto Europe and Alamo/Europcar at Munich airport. I was very impressed with every detail and will definitely use both again. "

" Fantastic service by Auto Europe and Alamo/Europcar at Munich airport. I was very impressed with every detail and will definitely use both again. "

MUNICH, DE - Reviewed by IAN - 03 March 2014

" Great value thanks "

" Very long queue at Munich but the staff were helpful and they opened lots of desks to speed things up "

MUNICH, DE - Reviewed by MATTHEW - 02 March 2014

" Still got screwed on additional insurance at pick up. This could be sorted online. Confusion as to what each level of insurance covers. Would be nice to book baby seat online. "

" Strange drop off procedure at Munich airport. Just leave car with keys in - no one to meet you. Bizarre. "

MUNICH, DE - Reviewed by MOHAMMED - 13 February 2014

" Very well organized "

MUNICH, DE - Reviewed by MARTYN - 09 February 2014

" maybe try and offer an inclusive rate for second driver and get hire company to pre-complete more information prior to arrival "

" we had to queue for 90 MINUTES at Munich airport before being seen by Thrifty - this was as long as our flight! This is unacceptable at the start of our holiday. It meant that the reception at our hotel in Garmisch was closed when we arrived. If we use AUTO Europe again (we are flying to Munich again in November) I will only make a reservation if it is with a different provider. The car provided was fine. "

MUNICH, DE - Reviewed by PAUL - 23 January 2014

" Buckbinder/Thrifty who handled the car rental tried to give me a soft top convertible-in January. They told me this was a free upgrade! They also said there were no other cars and I couldn't be offered anything else without additional charges! I had ordered a entry level small car and insisted on this...they found one. Poor service yet again (3rd time from Buckbinder/Thrifty) I would pay more and get a reputable supplier "

" As above "

MUNICH, DE - Reviewed by ALESSANDRO - 07 January 2014

" keep offering good rates and I keep using you! "

" all was well until I brough back the car. At the check out a few scratches were found that were not on the check in and it is really impossible that this was due to me. The car was driven from Munich to my home village and stayed outside my home house for a week and then driven back. Just hope that you will not try to overcharge me for anything as I will need to dispute this. Next time I will take more time in checking the car at pick up but it was late, dark and I have a little child. "

MUNICH, DE - Reviewed by JANET - 19 October 2013

" Service was, as ever, faultless. Response to booking was speedy. Everything was clear. no hiccups. "

" Experience was extremely positive. Car rental desks in Munich are easy to find (in the Airport Centre - MAC - between the two terminals). Alamo is serviced through the Europcar desk (helpful to know this in advance, as the sign is not prominent until you get to the Europcar counter). Car was excellent. We thought that departure from the airport might be a bit time consuming but this proved not to be the case. Everything was very easy. We didn't know that we should wait at the car when we returned it, so that it could be checked off - system is a bit different from what we had experienced at other airports. But on this experience we would actively choose Munich again. "

MUNICH, DE - Reviewed by DAVID - 29 July 2013

" Great service "

" Car was excellent "

MUNICH, DE - Reviewed by ALASTAIR - 26 July 2013

" Excellent service and good pricing. "

" Excellent service at rental desk. Limited car choice but good vehicle provided. "

MUNICH, DE - Reviewed by ALEXANDER - 15 July 2013

" I have been using Auto Europe regularly for the last six years and I will definitely come back. "

MUNICH, DE - Reviewed by FLORENCE - 14 July 2013

" We booked a BMW but only Mercedes were available and no-one explained the weird aspect of this car. We had to work out the strange 'hand' break and got stuck as the car wouldn't start. Lost hours... Trying to get hold of 24 hrs helpline, got no response. Rang Munich desk and was put through and they explained the steering wheel locking device and that we had to press two pedals to start the car!!! Left me really annoyed and stressed. Suggestions: provide a summary of such quirks in main languages and provide a 24hr helpline that works. Otherwise, service was good at pick up and return. "

" As above, provide info about key aspects of the car in main languages. Will save both party time and aggravations. "

MUNICH, DE - Reviewed by BARRY - 20 June 2013

" Excellent Service "

" Very Good . Best price "

MUNICH, DE - Reviewed by ANTHONY - 19 June 2013

" Excellent selection of hire coy "

" Very good at marking on the car papers all existing bumps "

MUNICH, DE - Reviewed by NEIL - 13 June 2013

" very good service and car provided was much higher spec. than model paid for. Price very competitive "

" suggest providing map of nearest petrol station to airport "

MUNICH, DE - Reviewed by DAVID - 04 June 2013

" I have been charged in excess of £500 by Avis for very minor damage to one tire and wheel hub. The lady in your call center yesterday suggested that the amount charged was excessive and agreed on my behalf to challenge Avis over the amount charged. I am very grateful for this and hope that your assistance, which was helpfully and courteously offered, yields a reduction in the cost. "

" The reception desk where I picked up the car was very helpful. But see above for the excessive charge. "

MUNICH, DE - Reviewed by PATRICK - 01 June 2013

" Everything went very smoothly. "

" We had very good service once we realised that Europecar was actually the company we were dealing with! We spent a long time at the airport searching for the ALAMO desk and ended up at EuropeCar mostly by chance. We only noticed the very small ALAMO sign at their desk after we had already established that it was EuropeCar we were dealing with! The service we received from EuropeCar was absolutely excellent. "

MUNICH, DE - Reviewed by SIEGFRIED - 23 May 2013

" my flight was delayed for7 hrs. my reservation was cancelled, because i dit not call them . after a lot of arguments i had to wait 1 hrs. because they had no car .the car i got was filty and dirty. very bad service,it is not the first time i booked with you, i never complaint for small things . but this was to much. "

" my flight was delayed for7 hrs. my reservation was cancelled, because i dit not call them . after a lot of arguments i had to wait 1 hrs. because they had no car .the car i got was filty and dirty. very bad service,it is not the first time i booked with you, i never complaint for small things . but this was to much. "

MUNICH, DE - Reviewed by MARK - 04 April 2013

" all went very smoothly "

" all went very smoothly and the rate was excellent "

MUNICH, DE - Reviewed by DAVID - 27 February 2013

" much better now winter tyres included, there used to be no option to include. "

" car was not fully cleaned inside!! europcar service exceleent "

MUNICH, DE - Reviewed by CHRIS - 26 February 2013

" The staff where very helpful and courteous, the cost and quality of vehicle was as good as I could find within 10 miles of the airport, my overall experience was fantastic. I will be using Auto Europe in the future and have already recommended them to friends. "

" The staff where very helpful and courteous, the cost and quality of vehicle was as good as I could find within 10 miles of the airport, my overall experience was fantastic. I will be using Alamo in the future and have already recommended them to friends. "

MUNICH, DE - Reviewed by PATRICK - 25 February 2013

" very happy with service ,will return "

" friendly and efficient "

MUNICH, DE - Reviewed by STEPHEN - 20 February 2013

" Really good professional service, helpful staff, no problems. "

" Really good professional service, helpful staff, no problems. "

MUNICH, DE - Reviewed by VINCENT - 18 February 2013

" It was all very easy and were the cheapest too. "

" It went all very smoothly and were even given a choice of car, dropping it off was a smooth process too. "

MUNICH, DE - Reviewed by KEVIN - 18 February 2013

" I have used AutoEurope for quite a few years now. I always shop around for the best deal, but AE always comes out on top. "

" A very quick and efficient service both for pick-up and drop-off. "

MUNICH, DE - Reviewed by ALEXANDER - 16 February 2013

" It took too long to pick up the car. Why don't you get the information you need with the booking and then just check ID and get a signature on collection? "

" It took too long to pick up the car. Why don't you get the information you need with the booking and then just check ID and get a signature on collection? "

MUNICH, DE - Reviewed by STEWART - 12 February 2013

" Never had a problem with Autoeurope or its partners over the years, "

" On returning the vehicle I was advsied that there was damagae to the wheel rim of the car. Whilst I explained to them that this was not done by me the situation was not rectified. At the drop off point I was asked to go to the desk and discuss.At the desk they simply told me an engineer would call me within 24hrs. The damage was in fact small and I pointed out that whilst the car stated other damage on the car at point of pick up none of this was in fact on the car and there must be a mix up. Whilst I inderstand the nature of the inspection, it must be comprehensive and correct at point of pick up. I never heard from the engineer and am concerned that I will be charged without knowing. "

MUNICH, DE - Reviewed by MICHAEL - 11 February 2013

" Provided the best price using a hire car provider with a global reputation. "

" It was Europcar who provided the vehicle. "

MUNICH, DE - Reviewed by ANDREW - 04 February 2013

" very good and helpful "

MUNICH, DE - Reviewed by SIMON - 01 February 2013

" Easy to use, competitive rates "

" Rental was actually Europcar. Delivery of car on return was chaotic, I finally gave up and left the car "

MUNICH, DE - Reviewed by JOHN - 31 January 2013

" very helpful staff "

" friendly efficient staff after weather canceled flight "

MUNICH, DE - Reviewed by DAVID - 28 January 2013

" Excellent value for money. On line booking process was very straightforward, and when I called to add an additional ski rack, this was no problem at all. I received a further e-mail confirmation noting the additional ski rack within a couple of days. All good. "

" Collecting the hire car was very efficient, and the staff were very friendly. The lady at Alamo explained the position re who was insured to drive the vehicle very clearly, and explained what I was being charged for the ski racks, and what deposit was going on to my credit card - all faultless. "

MUNICH, DE - Reviewed by PAUL - 11 January 2013

" Very fast document handling and car hand over procedure, best yet of any in Munich airport, well done! "

" Very fast document handling and car hand over procedure, best yet of any in Munich airport, well done! "

MUNICH, DE - Reviewed by ALEXANDER - 10 January 2013

" Fast, convenient, at a reasonable price. "

" I ordered a Ford Focus car class, and Hertz gave me a Mercedes E-Class with a navigation system - great! "

MUNICH, DE - Reviewed by MALCOLM - 08 January 2013

" Always reliable - I have recommended to friends over the past few years. Good value. "

" Quick and easy service from pick up to drop off. "

MUNICH, DE - Reviewed by EWAN - 07 January 2013