AUTO EUROPE MUNICH, GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by GARY - 05 October 2020

" Easy to book, great clear choose of vehicles from all of the suppliers. I feel I get the best price "

" Wry easy, brand new car drop off was no hassle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IVOR - 30 September 2020

" High remarks achieved. "

" Overall an effective and efficient service. Unfortunately the incoming flight was delayed by three hours and the rental was passed to Europe Car. The SUV requested was not available and the car substituted was an estate Europe car. I should have much prefered a SUV but the replacement car was acceptable. The check-in clerk advised that the car would have a free tank of petrol which was much appreciated. I specifically asked that I could return the car empty without a charge. This was agreed. I did however return the car half full of petrol. Overall, an excellent rental of 19 days. Well done. I shall certainly use your agency again. Regards Ivor "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DONALD - 19 September 2020

" Quick and easy to book, reasonable price. Nice strait forward experience "

" Friendly helpful staff, quick and easy check in. No hard sell to buy other products "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOSEF - 16 September 2020

" Just without any hassle "

" Excellent car for a very competitive prize - no hassle - easy renting "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by JOHN - 08 September 2020

" All good again "

" Used Alamo again and no problems. Great service again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 13 August 2020

" Completely satisfied. "

" Fabulous upgrade as the car ordered was not available. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 21 March 2020

" Great service, very friendly and helpful throughout "

" Great service at the checkin desk "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEAN - 29 February 2020

" Good experience overall "

" Good service. Car perfect. Easy return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 29 February 2020

" Brilliant "

" Efficient and friendly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEAMUS - 26 February 2020

" Would use again "

" No queues, helpful service and excellent car standard. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 25 February 2020

" Overall a very good experience. "

" Overall a very good experience and I will most definitely use in the future. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARION - 31 January 2020

" Overall very good "

" Very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by EDWARD - 29 January 2020

" Excellent value for money "

" Car was great and the customer service was also great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAN - 28 January 2020

" Excellent service from all points of view. I will definitely use more Auto Europe for renting cars in the future. "

" Excellent quality car, efficient service, friendly staff. I have enjoyed the whole experience, from picking up the car to the speedy return. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTHONY - 26 January 2020

" Very good value. Straightforward process. "

" Very good efficient service "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NEIL - 23 January 2020

" used auto europe several times now with no problems to report "

" really cant fault any aspect of buchbinder experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 16 January 2020

" Simple and very cost effective way to sort out a hire car. Will use again. "

" Counter staff in Munich were excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 07 January 2020

" Excellent service and quality of car "

" Very friendly lady on the desk in Munich. Fully informative and processed our paperwork in no time at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEOFFREY - 21 December 2019

" All excellent "

" Very quick, friendly. Car was excellent and given upgrade "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEORGE ELI - 18 December 2019

" Very good experience. Keep doing well "

" Very good expensive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NICHOLAS - 26 November 2019

" Just a really good experience from start to finish. "

" The gentleman at the counter was most helpful and friendly and the gentleman who greeted us upon our return reall was one of the most charming people I have come across! First time renting with enterprise and I was delighted. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 13 November 2019

" Overall one of the best, if not the best experience I have had getting a hire car - and I have done a lot with almost every car rental company - it was the speed and efficiency. On return, I told the guy I was in a hurry and he just said "no worries, just go for your plane, nothing more to do" "

" I easily found the Alamo desk at Munchen airport - there was no queue to handle my car and the paperwork was very quick. I went to the car downstairs in the car park, found it easily, got the paperwork and key, checked it over and was away in no time on my journey - fantastic service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 21 October 2019

" Overall very good. The rental return at Munich is unusual in that all rental brands have a combined return area in the car park. Once you have stopped you then need to 'track down' the representative from your respective rental company to perform the return process. "

" Very good - no issues. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by CHRISTOPHER - 17 October 2019

" Car was upgraded from Opel Diesel to Toyota Hybrid at no extra cost. Allow extra time on collection from Munich Airport. Drop off very efficient. Will use again. "

" Very positive all round. There was a 20-30 minute wait on collection at Munich but there was an orderly Queuing system. Vehicle was upgraded from Opel diesel to Toyota Hybrid at no extra charge. Drop off was particularly efficient . "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by TIM - 30 September 2019

" All good ... "

" Took a while to get served - but guy was very helpful in finding me an automatic and upgrading me in the end "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 09 September 2019

" Auto Europe are very good value and supply additional insurance. "

" The first car we were given had not been cleaned so we had to change it for another car. The staff were very helpful and apologized and gave us a free upgrade. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAMIAN - 06 September 2019

" Will definitely use Hertz again after this experience "

" Easy to collect, fantastic new vehicle and easy return, thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DARREN - 03 September 2019

" Straightforward, no problems with car whatsoever. "

" Straightforward and a super car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 02 September 2019

" VERY HAPPY "

" I WAS VERY HAPPY WITH THE CUSTOMER SERVICE "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARIOS - 30 August 2019

" As described above, it was very easy to get the car and very friendly staff "

" Great efficiency, easy process and very friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STUART - 27 August 2019

" Easy and good price "

" Hassle free rental. Good car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FREDERICK - 26 August 2019

" Real easy "

" Very easy and quick at Munich airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MATTHEW - 24 August 2019

" Booking was easy and cheaper than any others I found "

" Took over an hour to get the keys - huge queue. Car very clean, no problems, amazingly quick and simple drop off "

Overall Value: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 23 August 2019

" All very good. "

" Very fast and efficient service, I would definitely use them again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTINE - 18 August 2019

" Booked ahead to ensure availability, but noticed that rates had dropped closer to departure date so cancelled first booking and rebooked at new rate - very competitive rates and smooth booking process. "

" Pick-up from Hertz counter with short waiting times, excellent service and free upgrade to a better car - all perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTHONY - 12 August 2019

" Great service, thank you "

" All very smooth and efficient, thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RACHEL LYN - 12 August 2019

" Good value for money. "

" Very helpful & efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 09 August 2019

" Have booked again!! "

" Requested a estate vehicle but allotted a Opel Insignia, but not really a problem. Drop off was faultless, no queuing as I have experienced on a Thursday evening. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHARLES - 07 August 2019

" Very satisfied "

" Good experience! Very convenient pick up/ drop off in central Munich! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SHONA - 06 August 2019

" Great "

" Trainee from global served me he could not have been more helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by LYNNE - 06 August 2019

" Overall the process was efficient and staff pleasant. The collection zone is quite badly lit so if i hadn't checked the vehicle very carefully some damage may have been missed. Otherwise all good. "

" I received a slightly larger car than I booked and it was virtually new. We did discover some damage they had missed and they recorded this on the contract before we left. On our return we went back to the desk to get the check in form signed and they immediately released the hold deposit on our credit card. It was quick and easy with no hassle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHANNA - 01 August 2019

" It all worked out perfectly! Will use again. "

" Good value, great experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KIRILL - 01 August 2019

" This time things are ok. "

" Good stuff and experience overall "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 08 July 2019

" Easiest car hire experience I've ever had "

" Fantastic service great staff very smooth and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by WILLIAM - 28 June 2019

" As at 3 above. Good enough for me not to consider another provider on my next trip. "

" Counter staff member was very efficient in a friendly manner, even apologising for a free upgrade. Wonderful. Pick up equally good experience, as was the drop off. Staff member introduced himself and spoke to me by name. Check out very efficient. Very good overall experience, and would definitely go back. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEWART - 26 June 2019

" Straight forward process. "

" It was a god process from start to finish. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALISON - 25 June 2019

" The internet site was easy to use "

" We were really please with their service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by INGRID - 23 June 2019

" staff nice, car good "

" all was good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - 17 June 2019

" Very easy booking experience & at a very good price for a quality vehicle in great condition. Best price & offers for cars in Munich - less stress & quicker than other rental companies. "

" Terrific customer service at pick up (Munich) & a very good price were matched by a quality vehicle that was well prepared & in great condition. Best by far in Munich - less stress & quicker than other rental companies. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RACHEL - 12 June 2019

" Very good overall "

" Lots of paperwork, counter staff has to re enter all of my details on their system which took some time. I also had to queue 30min while there were only two people before me and two open counters. Apart for the lenghtly pickup, everything was smooth. "

Overall Value: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TIM - 02 June 2019

" Simple to book, collect and drop off. Thanks. "

" Our chosen car type (Skoda Octavia estate) couldn't be supplied so we had another. Apart from that, everything went really smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TANVIR - 23 May 2019

" Good customer service from Enterprise and Auto Europe "

" Very efficient and good customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 12 May 2019

" Competitive pricing easy booking process "

" Offered upgrade at check in "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KIRAN - 29 April 2019

" Overall very smooth process. "

" Upgrade was great, quality car, quick to pick up and drop off. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXANDRE - 25 April 2019

" Good price, and very clear service. "

" The Hertz staff was really nice, and gave us lot of tips about the city and our route to Austria, and on top of that an upgrade on the car. Really nice! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LES - 24 April 2019

" AS ABOVE. THE CAR WAS ALSO CLEAN AND NO DAMAGE. "

" DEALT WITH SANDRA AT ENTERPRISE DESK.VERY EFFICIENT AND PERSONAL WHICH MADE A NICE CHANGE FOR A CAR RENTAL DESK. IT ACTUALLY MADE THE COLLECTION MORE RELAXING ESPECIALLY AFTER GETTING OFF A FLIGHT AND WITH CHILDREN IN TOW. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KEVIN - 16 April 2019

" Fully satisfied. "

" Great service by Christian at Munich Airport and Mazda 6 was an excellent car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 16 April 2019

" AutoEurope always get the best deals for us when we travel, and the excess insurance is always very good value for money. "

" We were given a Hertz car. The staff at Munich airport collection were so friendly and welcoming. The staff at drop off were exactly the same and even explained where to go in the terminal to get out flight. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by THOMAS - 11 April 2019

" No negative comments at all. "

" It was great. Little waiting time and smooth customer experience. Very impressed after having read bad reviews online which nearly put me off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 10 April 2019

" Easy to use, competitive price "

" Very friendly efficient service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 09 April 2019

" Simple search and comparison, reasonable prices "

" Very helpful counter staff and very smooth pick up and drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 31 March 2019

" Takeover and Handover so smooth. Excellent and you are now on my list of car hire companies when I visit Germany or wherever in Europe. Thanks "

" All was A1. Great staff and very knowledgeable, quick handover and easily done. No long waits. Brought the car to us because of a disability passenger - great response. Great car and although not the one advertised it was of the same quality and size. Very pleased "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 27 March 2019

MUNICH, DE - Reviewed by GARY - 14 March 2019

" Overall a great experience, thank you. "

" I'd just like to say how impressed I was with the Enterprise staff at Munich Airport. I believe I was assisted by Federich (apologies if I got his name wrong) and he was excellent. Polite, friendly, knowledgeable and very clear in his advice and instructions. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 12 March 2019

" seamless, booked online, no queues on arrival, nice car and great handover and hand back process "

" They were very efficient, car was immaculate and well prepared. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 12 March 2019

" Overall a good experience. No problem with the car or process. "

" Good car. Good reception staff.Good experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ASHLEY - 08 March 2019

" Overall ok but slow at pick up "

" Very slow at pick up "

Overall Value: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KEVIN - 06 March 2019

" As detailed above "

" The whole process was seem less from collection to drop off of vehicle. Your customer service was very helpful and knowledgeable when dealing with my enquiries. I would definitely use and recommend you to my friends in the future. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALAN - 06 March 2019

" Will hire again definitely "

" Fantastic "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FRANK - 05 March 2019

" Great service and lovely staff. Easiest car rental pick-up I have ever had. "

" Great service and lovely staff. Easiest car rental pick-up I have ever had. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 01 March 2019

" Excellent choice "

" There was a huge queue at Munich airport to collect vehicles - we waited for over 2 hours to pick up the vehicle. The staff were very helpful but only 3 were on duty and were totally overwhelmed. You must know how many cars have been booked and should staff accordingly. Can't understand why more of the process isn't automated online before pick up. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEN - 01 March 2019

" I will use again. "

" Reliable trusted and is my first choice for car rentals "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 25 February 2019

" Great experience. "

" Very efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 25 February 2019

" Overall excellent. "

" Excellent vehicle at Munich airport, really cheery man at pick up and easy drop back. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by EDWARD - 24 February 2019

" Very straightforward and easy. "

" Excellent customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 24 February 2019

" First class hassle free car rental service. "

" Service was exactly as I expected. Will use again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 21 February 2019

" Very hard to recommend anyone given how deceitful car hire companies are "

" I thought my booking included insurance excess protection, but Hertz said this was not the case and quoted me an extra €200 for this - an outrageous amount. They then overcharged me for taking the car to another country- despite me showing your confirmation of how much this would be. "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PATRICK - 20 February 2019

" No problems "

" I booked a midsize estate car. They didn't have one and tried to get me to pay for a better car instead of a free upgrade. The only vehicle that I could have without paying more was a large transit van. It was a pain to drive especially in a medieval town. It was impossible to park at my accommodation. "

Overall Value: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JAN - 19 February 2019

" the best service "

" Very professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAMIAN - 18 February 2019

" Everything was very satisfactory "

" The original hired vehicle was not in the parking space allocated but the staff member in the parking area was extremely helpful and sorted us with a new vehicle immediately. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEATRICE - 16 February 2019

" As always, uncomplicated booking and this time everything the rental was perfect in every way "

" Very swift service, great, comfortable car for terrible winter weather, perfect for what I needed "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 13 February 2019

" Extremely satisfied with our car hire experience at Budget Munich airport. "

" The service was excellent in every way. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by WARREN - 31 January 2019

" Easy booking experience, good information and comparison. Quality vehicle, hassle free collection, value for money "

" Quality vehicle, hassle free collection, value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 21 January 2019

" Hello, Window washer fluid was missing. We had to get some. I think the car should be check and ready before new rental. "

" Overall experience was good. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MICHAEL - 11 January 2019

" Slick overall "

" Good "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DAVID - 07 January 2019

" Good all round "

" Good in this instance "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEOFFREY - 07 January 2019

" First class every time "

" Very Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JEREMY - 06 January 2019

" The booking experience with Auto Europe went smoothly. "

" Long wait at Sixt Munich airport pick up counter. The condition of the car seemed ok upon pick up, but after driving just 60km the tyre under inflation warning light came on. I had to stop at a garage and inflate all 4 tyres. I had no other problems for rest of the rental period, but I think the vehicle should have been checked to a higher standard, before being released to customers. "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by JOSE - 05 January 2019

" Great overall. "

" Staff responded satisfactory to all queries. Excellent speed at the counter and drop off. Very satisfied with car and condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DONAL - 04 January 2019

" Staff at counter helpful and friendly. "

" Fine "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 23 December 2018

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ILENIA - 20 December 2018

" all operators were very kind and helpful. highly recommended. "

" very happy with the car and personnel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STUART - 17 December 2018

" Efficient booking pickup and return. Sat nav had to changed into english by europcar staff. "

" Easy to book ....through europcar... no real dealings from keddy. Car ...excellent "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LARA - 12 December 2018

" The vehicle was upgraded as model ordered not available. "

" Good value. Friendly staff at Buchbinder counter and quick drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 28 November 2018

" Reliable and very cost efficient "

" Very helpful and provided an efficient service without the inevitable session of trying to upsell various insurances and upgrades "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRIS - 23 November 2018

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by JOSE - 22 November 2018

" Excellent service "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREW - 21 November 2018

" simple and straight forward "

" Friendly and straight forward "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 18 November 2018

" Best car hire company at Munich Airport (and we have used quite a few) "

" Counter staff at Munich airport were extremely helpful and efficient. A great experience - would definitely rent with them again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MATT - 06 November 2018

" Great value, with good telephone support when needed. "

" All went very smoothly, got a great upgrade so even better "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRIS - 05 November 2018

" Very good value, a lovely car to drive but very very difficult to get started safely out of the car park "

" only issue was that car booked (VW Polo) was not available, so given, at no extra cost, powerful large Seat Alhambra people carrier. Great on autobahn and use of diesel fine, great that it was automatic and had excellent SAtNav, but we were told it was a "minivan" which was tricky for me to drive thru city and especially to drive out of very, very tight car park. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 05 November 2018

" Smooth transaction, great service "

" Great service and a free upgrade! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LEE - 27 October 2018

" Easy collection and drop off. Nice vehicle "

" Professional and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 26 October 2018

" We hired quite a fiew times with Auto Europe and it was always very good.... "

" We got upgraded from a VW Polo to a Ford Focus Estate.... very nice car.... "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VINCENT - 08 October 2018

" Overall a good experience "

" Very pleasant all round experience. The desk staff was extremely helpful and clearly knew what she was talking about "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by GISELA - 02 October 2018

" Can definitely recommend the Munich branch, they're very quick and efficient, and the dropoff takes seconds! "

" Everything was very slick and efficient. However, halfway throught the rental period the automatic wing mirrors stopped deploying when the car was started. Other than that, absolutely excellent. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GREVILLE - 28 September 2018

" Auto Europe are very good and the car hire went well - so well done! "

" Seemed very good and everything was handled speedily at pick up and drop off. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NAZIR - 15 September 2018

" Highly Recommend "

" Staff very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GERALD - 12 September 2018

" super efficient and quick "

" very quick and very easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADY - 09 September 2018

" Nothing to add "

" Thé whole experience was fine.. our only comment is that the one month old car had already a dent but it was not registered and we had to inform both when picking it up and, yet again, at the drop off. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by INGRID - 04 September 2018

" Easy booking. "

" Good little car but tyre pressure light kept showing then disappearing. Friendly staff who waited for us when flight was delayed. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by CHRIS - 02 September 2018

" very good rental very efficient and good value "

" very professional, quick and friendly staff. the contrast to other destinations is very marked! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRAIG - 02 September 2018

" Efficient and easy "

" Second time I've used Buchbinder, they're the cheapest and cars fine; however, they're low staffed so can end up waiting quite a while. Not too bad this time at the counter; however, took 20 minutes to locate the sole member of staff who was located with the vehicles; whereas other providers appeared to have more staff readily available. So, if you have time available, good value. If time is of the essence, may be worth paying a little more. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAMIAN - 30 August 2018

" Car rental made easy, thank you "

" Very simple and easy, v pleasant and polite gentleman served us in Munich airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROB - 25 August 2018

" Overall a great experience "

" Great reps. Nice Car. Collection was slow, mainly due to the people in the queue before us all having problems. Our collection was efficient. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 23 August 2018

" Fist rate service all round. "

" Very helpful assistant at the counter when i picked the car up from Munich airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VLACHOS - 20 August 2018

" Everything was perfect. "

" Everything was perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TAMER - 14 August 2018

" Very good "

" A good value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ONDREJ - 07 August 2018

" trusted service "

" Great customer service at Munich airport. Really great and helpful. Overcome some credit card issues and resolved all perfectly. Definitely recommend. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARL-HEINZ - 02 August 2018

" Excellent service! "

" Excellent service, very friendly staff "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by WILLIAM - 01 August 2018

" Very 0leased "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEATRICE - 26 July 2018

" I have used Auto Europe for many years and always fared well. When I had to extend my rental, because of my mother's condition they were very helpful as I could keep the car and only had to drive to Munich station (where I originally had planned to drop it off) to sign a new contract and it was no problem to drop the car off at Munich airport due to my changed travel plans. In Munich main station office it was again only Hertz with the longest queue, but 45 minutes were bearable and the staff was very nice and helpful. If it would have not been about the very long wait, I would recommend Thrifty, but I cannot face the prospect of another long wait next time and booked with Alamo for October "

" When I arrived at Munich airport I had to wait for 3 hours to collect my car. No explanation was given until almost the end of my wait (no cars available) and it only filtered through talking to other people waiting (there were about 50, some with young children) As I was on my own I could not get myself a drink etc. I had flown to Munich to collect my 92 year old mother from hospital after a stroke on this day and had to make frantic phone calls to make other arrangements. While the staff, when I finally got my car, was very courteous, it was also the lack of information, that was really annoying. I have rented cars in Munich (and other countries) many times over the last 30 years, I have never ever had to wait this long. However the car was exactly what I requested and the counter staff was very polite and helpful, but I think the management should have given people an explanation and I really cannot understand why there were not enough cars, when everyone seemed to have booked in advance "

Overall Value: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 18 July 2018

" Have used autoeurope for my last 2 holidays in Europe and USA and am very satisfied with the company. "

" Counter staff informed me that I was getting a manual gearbox car and then it turned out to be an automatic and at the same time an American returned to same member of staff complaining that his automatic gearbox car was a manual. I didn't mind and took the automatic. Otherwise all was fine, staff were friendly and process was efficient and stress free. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAL - 02 July 2018

" Good cars friendly staff hassle-free experience. "

" Very friendly and helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SANTHASEELAN - 28 June 2018

" Nice car "

" Easy and clear to get the car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARL-HEINZ - 20 June 2018

" Excellent Service "

" Excellent ,no problems ! Good Service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 19 June 2018

" AutoEurope has become my go-to hire agent as it compares a large number of providers and allows amendment/cancellation up to 48 hour ahead of pick-up. "

" Quite a short wait at the Rental counter. Pleasant representative. Easy car pick-up and drop off. Vehicle in excellent condition "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HUW - 03 June 2018

" Just an internet factor, I had no real interaction with them other than an online booking. "

" Collection took an hour which was frustrating. All other aspects we're good. No problems with the vehicle. I was offered an "upgrade" to an estate car, which I did not want. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAN - 12 June 2015

" Good price, easy booking - very satisfied "

" Very friendly service at the desk. It could be made more clear which was Alamo though. "

MUNICH, DE - Reviewed by PHILLIP - 08 June 2015

" Very efficient booking service "

" Pleasant and efficient, although the Slovakian plates caused some interesting conversations when crossing borders "

MUNICH, DE - Reviewed by MARC - 08 June 2015

" Car was very pleasant to drive and in good condition "

" very easy drop off on return of vehicle "

MUNICH, DE - Reviewed by MARK - 02 June 2015

" easy booking, no problems at all. coming back to you next time, thank you! "

" Easy collection and drop off. "

MUNICH, DE - Reviewed by JAMES - 29 May 2015

" Excellent and user friendly website. "

" Good customer service and excellent value for money "

MUNICH, DE - Reviewed by AMIT KUMAR - 27 May 2015

" Car Name suggest "BMW 1 Series or similar" .I dont like this "similar" thing on the Auto Europe website. "

" Was expecting a BMW 1 Series but only got a Fiat 500L in the end. "