NATIONAL FRANCE Car Rental Reviews

GENEVA, FR - Reviewed by ANTHONY - 14 September 2025

" All good - was able to get queries answered before rental and register late arrival due to a late flight "

" Pick up at Geneva Airport (French Side) is an underground carpark. There is insufficient light to inspect vehicle and cars so crammed in its impossible to check it over. Too many pick ups in one area means negotiating out of the car park successfully is very difficult with cars parked in access roads. Pick up staff unhelpful and inaccurate - I was told my car was 'new' so didn't need checking. In fact it had 12K and had several small areas of damage. Drop off at Annecy station was similarly chaotic. There is no drop off area and cars are dropped off in an alley next to a pizza shop - if nobody else is already there already that is. This is all on a busy road with nowhere to stop to check if you're unsure where to drop off. Pretty awful really! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by ROBERT - 13 September 2025

" Big car but dro e well "

" A bit annoyed there was low battery on fob showing for 10 days.it was worrying "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CANNES, FR - Reviewed by IAN - 08 May 2025

" Very good indeed but there is one thing I was unhappy about. When booking through Auto Europe I was quoted a price and this was confirmed by email confirmation. However National told me that there was an additional fee to be paid to cover Auto Europe's fee - this was not mentioned anywhere on our booking confirmation and as such it is illegal "

" Very good indeed but there is one thing I was unhappy about. When booking through Auto Europe I was quoted a price and this was confirmed by email confirmation. However National told me that there was an additional fee to be paid to cover Auto Europe's fee - this was not mentioned anywhere on our booking confirmation and as such it is illegal "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GEOFFREY - 02 February 2025

" See above "

" National were hyperefficient on all counts - totally different to HERTZ!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by GEOFFREY - 05 December 2024

" See 3 above "

" The hire from National was a leap forward from recent experiences with Hertz! Although the counter staff were very helpful there is the recurring issue at CDG that the hire facility at Terminals 2CD is closed and all clients for all agencies must be processed through that at Terminals 2EF - warn your clients of long and time-consuming queues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by STEPHEN - 24 November 2024

" Disappointed in the state of the vehicle on pick up. "

" The car was not in a good condition when we picked it up. It had been washed and cleaned inside and out but there was splash marks on the roof and side of the car from tree sap which wouldn't come off making the car look dirty. This must've been noticed by the staff before we picked it up and we should have Ben given an alternative vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PARIS, FR - Reviewed by LES - 05 June 2024

" good pricing, good availability, good range of cars, and liked promoting the promotions from various car companies, not just the standard pricing "

" there was some evidence at the counter of cars not being ready for other clients but my experience was absolutely fine "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ELIZABETH - 16 April 2024

" The car provided was very comfortable and safe. Return instructions were easy to follow "

" I would have preferred to know the extra insurance premium needed upfront, which was very expensive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by SCOTT - 07 April 2024

" Everything was fine except for the bug in "

" Picking up the car was difficult as there is evidently a bug in your software that required me to go with the manager back up to the service desk to solve the problem "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GEOFFREY - 18 November 2023

" See above "

" This was a very satisfactory rental experience and I shall certainly opt for National on any further visits to Paris CDG "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by SHARON - 18 October 2023

" See comment above -- ridiculous damage report. "

" The pick-up and drop-off were at the Avignon Train Station. Returning the car - there were no National spaces available so I had to walk to the office for advice. The car was in good condition although dirty after more than 1500km. There might have been some scratches from trees/branches but the damage report is preposterous. I will be fighting it! "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LILLE, FR - Reviewed by JONATHAN PAUL - 16 October 2023

" Very easy booking process, value for money and simple. "

" Easy pick up in Lille...and drop off in Marseille. V smooth process at both ends. Would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by KEVIN - 21 September 2023

" Issues with return address but I think that is probably National's fault. But you need to sort this out with them. "

" The main problem is that the address given for car return at Lyon Part-Dieu train station is incorrect. Boulevard de la Villette does not exist, it is Rue de la Villette. Even after solving that problem the address is still wrong, as is the Google maps pin provided by the QR code given when I collected the car. The correct return address is 3(I think) Rue Paul Bert. This is not a long way from the address given but not easy to sort this out and quite stressful. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by MARK - 10 September 2023

" Very satisfied overall "

" Easy pickup and drop off. Friendly service and good condition vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 12 August 2023

" Worked well "

" Very efficient service . Car made some odd noises "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NICE, FR - Reviewed by GAETANINO - 06 March 2023

" We always use this company when travelling abroad. The transaction always runs smoothly and whoever we go with they are all very helpful. "

" Very polite and efficient. Most accommodating in our requests. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GRAHAM - 28 February 2023

" Friendly staff "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ANDY - 22 October 2022

" I have used Auto Europe on numerous occasions over the last 8 or so years. I have always found them to offer an efficient service and good value for money (although there has been a marked increase in prices recently throughout the market). The problem I encountered on this occasion seems to be related to National rather than Auto Europe. I would appreciate though if Auto Europe could contact National to help me resolve this problem. "

" Very disappointing experience. Reserved and paid for a rental car 4 months before planned trip On arrival at National car rental agency at Carcassonne airport discovered that there was a shortage of rental cars available. Ended up having to spend the night in a hotel at Carcassonne and catch 2 trains the next day to Perpignan to collect a rental car from National. Still waiting for a reply and refund from National for the cost of these unexpected expenses from this frustrating incident. This experience demonstrates poor management, poor customer care and communication on the part of this car rental company. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MONTPELLIER, FR - Reviewed by JOANNE - 07 September 2022

" Great car great price. It systems a bit slow but all good "

" See below "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JONATHAN - 03 September 2022

" Overall good service and nice car "

" Slow pick up due to technical issues but very efficient drop off "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by KEVIN - 30 August 2022

" Cheap if you book early - but we will not expect ANY customer service or flexibility if there is a next time. We are just a voucher to you. "

" We let National and Auto Europe know 3 months in advance, that through no fault of our own, our BA Flights had moved. 1 - We were quoted £1300 to rebook for the extra day we needed the vehicle 2 - We arrived and the centre had already given our vehicle away. 3 - We rearranged our last day of the holiday to stay at the airport (yay....) for the last night. I then received a call on our last day asking if we were returning the car the next day. What a shambles, cheers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ROBERT - 28 July 2022

" Overall, we were satisfied except for the VERY high mileage on the vehicle. "

" The car had extremely high mileage - at 115000km you'd think it should have been replaced a LONG time ago. I've never in 30 years received a rental car with 115000km on it.... At the drop off at the airport, there was NOBODY there to receive the car and NO notice of what to do.... So we just LEFT the car there with the keys inside.... NOT a good feeling at all..... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

NICE, FR - Reviewed by WILIAM - 11 July 2022

" First class! "

" Great service all round! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PETER - 09 June 2022

" Just awful "

" Just awful, my car was not available as point of arrival and my flight was delayed, 1hr and 30mins later a replacement car was provided cover in dents, scratches and a strong smell of cigarette smoke, they computer system was down so i got them to write all of this down, I have now been charged £1400.00 from my bank due to this lack of customer care and am awaiting feedback from my complaint raised with National. Just awful service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AVIGNON, FR - Reviewed by DEBRA - 14 April 2022

" I emailed auto Europe approximately two weeks before my pick up time and ask them to change I emailed auto Europe approximately two weeks before my pick up time and ask them to change it to three hours laterthree hours later to four hours later. I am traveling alone and do not speak French. I was hoping they would help me. The email response said I had to call them and tell them I would be arriving late. I emailed them and they told me I would have to make a new reservation. The new rate at such short notice was over four times amount of money. AutoEurope would not help me and kept my paid car rental for the week. Out of Europe serves no customer service whatsoever "

" My reservation was canceled when I got there and they had no cars available. I had to walk to Avis "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGERAC, FR - Reviewed by ANDREW - 02 November 2021

" See above. "

" I have been charged £2300 to my credit card for damage to vehicle. That did not occur! There was none available to hand car back to. I feel I have been the victim of a scam. I would appreciate your views on this ASAP. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BERGERAC, FR - Reviewed by NICK - 31 October 2021

" As above "

" Waited over an hour in a queue to pick up car and was charged without prior agreement on price e180 additional for my daughter to drive (23 yrs old) for 5 days which is a rip off and almost doubled the price of the hire "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by CHARLES - 30 October 2021

" all ok "

" all ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by LEE - 04 June 2021

" I appreciate you have terms and conditions but I couldn't change my booking despite the recent travel restrictions I didn't want a refund I wanted to move the dates. I appreciate it's been difficult for everyone but I was surprised this wasn't possible "

" N/a didn't pick the car up "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JOHN - 31 August 2020

" Very straight forward experience "

" Not the best. I booked a manual diesel saloon car and was given an automatic petrol estate. Running cost of holiday was much higher than expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by STEPHEN - 05 March 2020

" Excellent service from start to finish "

" Desk staff very helpful great vehicle easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by IAN - 26 February 2020

" First time used and worked well. "

" Really quick and easy pick up and drop off. Pleasant staff, good car, happy with service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by JEANNE - 17 February 2020

" Very good "

" Car was quite dirty on the outside "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by FLORJAN - 08 January 2020

" Positive exsperience. "

" Car not completely clean. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by SIMON - 27 December 2019

" The ordering process was simple and straight forward, the pick up easy and the drop off equally straight forward. It was simply that the car was not in good condition with many un-treated scratches and dents. "

" The car was full of scratches and had a number of internal faults including a 'missing airbag' on the drivers side. The staff that checked out and checked the car back in were absultely terrific making sure all faults were covered and documented. I was simply dissappointed in the state of the car and the fear some part of it may inaccurately be reflected on me. Whilst it wasn't, it was an ongoing concern during the rental period. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by DENIS - 30 October 2019

" Please respond with your explanation as to how a car was allowed to be rented out in this condition. "

" We only noticed when dropping the car off at the end of our trip that the rear passenger side tyre was completely bald with absolutely no tread remaining on it. This is illegal and dangerous and could have put our lives at risk. We pointed this out to the drop off member of staff and have taken a photo. Please let me know how we can forward this photo to you and I look forward to receiving your comments regarding this. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TOURS, FR - Reviewed by KELVIN - 07 October 2019

" When i hired the car in Tours i did leave my car in an unmarked bay!! the Car park your staff advised me that i might incur a fine but could not confirm this.Unfortunately when i returned the car a week later i had received a fine for 25 euros which i tried to pay but couldn't as the ticket was unreadable and not paid within the time. I am still waiting to receive details of the Parking fine which i have tried to pay but had been referred to Tax impots .I spoke to the company who issue the fines who was going to email a copy of the fine to yourselves and you were going to forward it on to me to pay the fine.I also phoned your helpline to expedite this but am still waiting!!.I could not pay using the bar code on the original fine as the bar code had faded.The problem is that the fine is increasing in value and even though i have treied to pay online as well using Impots it does not recognize the information.So until you send this to me i am in limbo!! "

" The Hire itself was ok but although i had a print out confirming that the deposit held was 250 euros when we reached the centre they confirmed that this was not the case.And i had to negotiate with the company who wanted over 1000 euros as a deposit "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RUSSELL - 22 September 2019

" Very easy, no hassle. "

" Smoothest car rental I've had for years. Nobody tried to sell me extra insurance either! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by GRAHAM - 21 September 2019

" First time we had hired a car in Dinard as normally travel across from the u k by ferry in own vehicle- highly satisfied with Peogeot 208. "

" Staff very pleasant, helpful and obliging- thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by HEATHER - 19 September 2019

" Answered this in question 3 nothing further to add "

" Overall very satisfied. I just prefer to hand the car back in person. Leaving the car, and returning cars in mail box at reception makes me a little nervous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NEIL - 13 September 2019

" I'd choose National again if they are as great as this time. "

" Extremely quick service, friendly and no queue! Also gave free additional driver on the day. At the collection point the iPad wasn't working so delayed us a little having to do stuff on paper and they forgot to charge for the insurance but this was done at the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by KATHERINE - 10 September 2019

" Excellent service. "

" Brilliant thanks, under difficult circumstances "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POITIERS, FR - Reviewed by PAUL - 09 September 2019

" Booking was fine "

" No one at desk when we arrived ,had to call to get staff member to come back ,must have know we were arriving ,only one member of staff not really enough .not good directions to where car actually was in the car park either "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DENIS - 03 September 2019

" No problems at all. Counter staff were friendly and efficient and car was clean and in good order. Thank you "

" No problems at all. Counter staff were friendly and efficient and car was clean and in good order. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by JULIAN - 30 August 2019

" All good thanks "

" Yes, all went to plan pretty much. The staff were particularly helpful although we had to wait a bit. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by NICOLA - 23 August 2019

" Great service - thank you! "

" Great service - thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by RODERICK - 19 August 2019

" Overall we got the size of vehicle but it had done nearly 60k and did not respond well to hills & cut out in 2nd gear. "

" Pick up & drop off were fine. Car had lots of minor wear & tear on body work mainly rear bumper. Front number plate held on with plastic cord. 10 minutes after leaving the airport the dash board alarm went off telling me the car needed a service. I have let the rep know on the return. When the car slows down & you go into 2nd gear it cut out on several occasions. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by JAMES - 13 August 2019

" easy hire and good price "

" efficient and well run "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by KILLIAN - 08 August 2019

" x "

" x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VAUGHAN - 02 August 2019

" Very good. "

" Very good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RENNES, FR - Reviewed by MARTIN - 23 July 2019

" Easy ans stress-free. "

" The Enterprise/National staff at Rennes airport were extremely friendly, courteous and helpful. Through that experience alone, I will use their service in preference to other car hire companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by EDMUND - 05 July 2019

" Very quick efficient and friendly service "

" Thank you everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by JOHN - 02 July 2019

" Very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PHILIP - 05 June 2019

" Not sure how to guarantee correct car for future booking. "

" Car type that was booked was not available and we were downgraded to smaller vehicle (booked for 9 pax and were given car for 7 pax) "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by MARK - 04 June 2019

" Fast, friendly and professional. Revieved a free upgraded to Ford Galaxy. Would highly recommend. "

" Whilst booking was for National, voucher directed me to Enterprise. Whole process was fast and efficient, friendly staff. Upgraded from Ford s-max to Ford galaxy with satnav. Great vehicle. Overall a great hire experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 20 May 2019

" The booking was easy, but the vehicle was not as expected. "

" The vehicle had a lot of minor damage and it took quite a while to identify the damage. The vehicle was not full of fuel. When I mentioned the gauge to the staff, they insisted that the gauge was correct. It was only when I refuelled it for the return journey, that the gauge went a lot higher. I estimate 100kms before the gauge was at the same point as when I picked the vehicle up. 250 Euros has been taken from my credit card and no further damage had occurred when I returned the vehicle. The vehicles nearside rear wheel bearing was very noisy and made the journey uncomfortable. Altogether probably the worst rental experience I have had and I rent 8 times per year! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

NICE, FR - Reviewed by JACEK - 29 April 2019

" as above "

" Lady who provided a car said we can get extra insurance free of charge, but when we returned the car we were charged over 70 euros - otherwise would be very satisfied "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PARIS, FR - Reviewed by MOHAMED ARAFAT - 28 April 2019

" top employees "

" excellent client service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JONATHAN - 23 April 2019

" Easy to book and reliable. "

" A slight delay in obtaining the car, as there were other customers before us, following the arrival of the plane, but not serious, and the service was polite and helpful. In every other respect we were delighted. One of the best of many car hire experiences! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by DAVID - 20 March 2019

" Always "

" They were excellent and I needed nothing more. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JEANNE - 13 March 2019

" See above "

" Pleased with Auto Europe as always but the agent in Beziers took the deposit for damage actually from my account when I picked the car up !! Consequently when he refunded the deposit at the end of the hire period the exchange rate had changed and I lost £4 on the transaction. Normally they just take the details or charge a penny when you sign. Very cross "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LIMOGES, FR - Reviewed by BRADLEY - 30 January 2019

" Disappointed about the fuel policy not being adhered to and the deposit rip off. No problem with the car or the staff "

" I rented a vehicle on a fuel 'full to full' basis but was given a car with a quarter full tank. The charges for the deposit (Euro 250) are outrageous, I have had to pay £14.49 the difference between £223.58 and £208.99 this cannot be currency fluctation. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by RAYMOND - 16 January 2019

" Auto Europe service was fine. "

" Car was not ready for collection at allotted time. Had to wait 45 mins. Rather than just taking credit card details THey actually take €250 deposit off your credit card and then refund it if all ok. This cost me around £15 due to differing exchange rates and foreign transaction charges by credit card provider so deposits are not fully refunded. Other car hire companies do not do this. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by GEOFFREY - 11 January 2019

" All good "

" all good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 19 December 2018

" Firstly, my feedback has nothing whatsoever to do with the booking I made through Auto Europe because my flights were severely delayed resulting in my not being able to secure my vehicle and wasting a lot of my money! My positive feedback is exclusively for National who were able to help me out with a vehicle at very short notice once I eventually did arrive in Toulouse. In future I will make my car rental arrangements directly with operators and not through Auto Europe, who have at no point offered any form of reimbursement for my loss. "

" Firstly, my feedback has nothing whatsoever to do with the booking I made through Auto Europe because my flights were severely delayed resulting in my not being able to secure my vehicle and wasting a lot of my money! My positive feedback is exclusively for National who were able to help me out with a vehicle at very short notice once I eventually did arrive in Toulouse. In future I will make my car rental arrangements directly with operators and not through Auto Europe, who have at no point offered any form of reimbursement for my loss. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by DEREK - 13 December 2018

" Easy to book and good value. "

" Friendly,efficient staff. Location and access very convenient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by IAN - 19 October 2018

" Everything went smoothly which was great for me because I was o.my own and wanted to be on the road as quickly as possible. "

" Friendly efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JOHN - 05 October 2018

" My car was upgraded, which was a nice surprise. Friendly helpful, efficient staff "

" Very friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RENNES, FR - Reviewed by MARTIN - 04 October 2018

" Excellent service would recommend this company to all 10/10. "

" Excellent service very helpful at airport nice car and very clean would recommend to anyone in future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DAVID - 02 October 2018

" AutoEurope very good - will continue to use. "

" The car windscreen was very dirty and smeared. I had to buy cleaning materials to be able to drive the vehicle safely. I was not given any paperwork confirming hire of the vehicle. Due to queues, I was unable to properly check the vehicle in on return. I have still not received the refund of my deposit. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by ROGER - 30 September 2018

" The problems we had, firstly an icon came on about the tyres, having check tyre pressures, were correct but the icon remained on. Secondly we set the satnav for 'home' expecting to return to the airport but ended in the suburbs 'you have reached your destination ' by a park "

" This is the first time I have used a hybrid car, it worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by THOMAS - 27 September 2018

" Very good. "

" Car & service were fantastic. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by WILLIAM - 25 September 2018

" Not as free flowing as our experiences with other car hire companies. "

" Ole toon took far too long. At the counter it was quick but then we had to wait for the car and the handover took ages. Not had that problem with other car hire companies. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by PAUL - 25 September 2018

" This was a very easy and smooth rental, efficient staff at collection and they didn't push lots of extra stuff on us which was much appreciated. Car was good. We had to do a key drop for the return as had to be at airport earlier than the office opened, but all explained and the security deposit was promptly refunded. So all round happy. "

" This was a very easy and smooth rental, efficient staff at collection and they didn't push lots of extra stuff on us which was much appreciated. Car was good. We had to do a key drop for the return as had to be at airport earlier than the office opened, but all explained and the security deposit was promptly refunded. So all round happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by JOHN - 25 September 2018

" Always seem to have a good deal... Used a few times now and all works well. You can choose the big companies for less money... What's not to like "

" Well placed at Nantes airport and friendly staff who did their job well. No issues getting car or returning. Very efficient and quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by ALAN - 24 September 2018

" A very good experience all round . I would have no hesitation in using National again "

" The car supplied was bigger than expected,which was a pleasant surprise. It was virtually new and well equipped, and included GPS navigation which I had requested. The member of staff at the Perpignan office of Enterprise was very helpful in explaining everything and had already arranged for the navigator to be set up in English. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RENNES, FR - Reviewed by DENIS - 21 September 2018

" Location car and service great. Don't get a speeding ticket is the moral of this story. "

" Car and hire completely satisfactory. However I received a speeding ticket the fee charged by yourselves to provide my name and address to the authorities I considered was exhorbitant. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLERMONT FERRAND, FR - Reviewed by ALEXANDER - 05 September 2018

" The car rental companies don't know or like us using a third party... The systems aren't integrated and it takes ages to complete paperwork and get a breakdown of what is left to pay. "

" The car was not ready when we went to pick it up at the time we booked it for and it took 2 hours to get paperwork sorted (systems between Autoeurope and national don't seem to work) and the car was dirty and no fuel. The staff were helpful but this does not make up for the lost 2 hours. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by WILLIAM - 04 September 2018

" good but cannot understand why, in an industry where the exact number of customers per flight are known, they cannot prepare accordingly. "

" One check in girl covering National, Europecar and Alamo, 11am Saturday morning. Long, long queue. Car handed over with commitment that tank of petrol full. Once driving, tank proved to be only 3/4s full. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NICE, FR - Reviewed by GEORGE - 02 September 2018

" Once again there seemed to be a difference in size of car advertised and size of car offered . Luckily staff resolved issue but annoying to have to have problem again "

" Size of car selected didn't quite match what was offered but staff helpful to resolve "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by ENZO - 25 August 2018

" all good "

" freindly staff, I ended up getting a better car than advertised..everrything went super smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLERMONT FERRAND, FR - Reviewed by DIAN - 07 August 2018

" No comment "

" I did think the excess was a lot as I usually purchase my own independently but didn't on this occasion. Overall I was very happy with the car and the counter person was lovely "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LYON, FR - Reviewed by EMLYN - 25 July 2018

" Very easy to find a good deal and no real problems here. "

" Well after a week of renting the car I am still awaiting the refund of my deposit so I would not personally be recommending them. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MONTPELLIER, FR - Reviewed by KAY - 23 July 2018

" easy to book, good prices "

" car was almost new, pick up and drop off quick "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by RICHARD - 17 July 2018

" Autoeurope have always served me very well in the past. "

" I may yet be premature but I have to date received no refund due from initial 250 euros deposit which has been taken in full from my card. This may of course arrive shortly but I remain concerned. The return date being a national holiday in France I was unable to refuel as I always do close to the airport at Limoges. The car, a Toyota Ago with fuel capacity of 35 litres, was therefore returned around 60% full. I have photo evidence of this. Naturally I expect to pay for refuelling as specified in the Terms and Conditions. In every other way the car was returned in perfect condition. I look forward to my deposit less refuelling costs being returned as soon as possible. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NICE, FR - Reviewed by IAN - 09 July 2018

" It was just ok The que was long at the desk due to having 1 person dealing with over 15 customers The competition had multiple staff "

" The car didn't have air conditioning as promised and pre paid for Very disappointed "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POITIERS, FR - Reviewed by DAVID - 25 June 2018

" All Good - unless I find my deposit has not been returned "

" Still not sure whether car was National or Enterprise hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DAVID - 13 June 2018

" Lovely car very new "

" Got a free upgrade! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JAMES - 24 June 2013

" Easy system. Works well. "

" Check in was at terminal 2 yet th car was at terminal 1. So it took 20 mins to get the car to us which was a bit irritating considering our email said either terminal would be fine. However staff were helpful and informed us of this and they sorted it out. The car was nice and worked flawlessly. Dropping off was very easy but there was no check of the car by staff so they could say there are dents/scratches and charge me. I'll keep an eye on my credit card. Great service, happy with the result. "

BERGERAC, FR - Reviewed by KATHLEEN - 11 February 2013

" Very straightforward. I will certainly use you again. "

" I cleaned the car inside and out and hope despite the awful weather it was returned in an acceptable condition. I also filled it with diesel. I will certainly use National again. "