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NETHERLANDS CAR HIRE REVIEWS
Car hire reviews in Netherlands
Famous for endless colourful fields of flowers, traditional windmills, water canals, wooden shoes, marketplaces and seemingly endless amounts of cyclists and bicycle lanes – the Netherlands is a must visit for many. Located in southern Holland, Eindhoven is known as the country’s main design and technological powerhouse. This makes it one of the most sought after places to hire a car, especially amongst our business travel customers. By renting a vehicle here, you’ll be right in the heart of the country’s business centre.
Through 60 plus years of global car hire experience, Auto Europe is well poised to provide you with great quotes, deals and regular car hire offers. Having partnered with local, national and international car hire providers, allows us to offer car rental in numerous convenient locations. In the Netherlands in particular, one of our most popular locations is in Amsterdam. Have a look at the car hire reviews in the Netherlands section to see what our customers have experienced during their rental with us.
AUTO EUROPE NETHERLANDS Car Rental Reviews
Average Rating for Auto Europe :
AMSTERDAM, NL - Reviewed by JAMES - 20 September 2025
" good support by telphone "
" great, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SARAH - 28 August 2025
" What started as reasonable costs, ended up more than doubling. Car hire isnt transparent at point of booking "
" A lot of costs (various taxes) added on at the counter that we weren't expecting "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by TIMOLEON - 18 August 2025
" They found me the best offer "
" The best car rental experience I've had so far. Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 06 August 2025
" Fine with auto Europe but feel you need to prepare people more about the extensive extra costs . "
" I feel like they added a lot of unexpected costs on at the airport . I thought I had already paid for everything, even an extra insurance premium. The only thing I was expecting to pay for was the car seat and fuel ,however we had to pay over €500 and though 300 of that was a deposit we won't even get all of it back because they are taking the fuel out of it . What the €200 was for (spart from the car seat ) I have no idea . "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by SION WILLEM PAUL - 03 August 2025
" I have used Autoeurope a lot, it's quick, usually the cheapest, and problems usually get solved pretty quickly. "
" All was fine, except upon the return there were no luggage trolleys, and it's a long, long way from the car rental return to the airline check-in counters. Upon asking where the trolleys were, they told us they requested them, but that nothing happened. So we had to hunt for them ourselves. But the Netherlands are like that, not very service-oriented, too egalitarian. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GIOVANNI - 12 July 2025
" Fast pick up and return/car was clean and ready to go and return was efficient and not stressful. "
" Excellent friendly staff who were cheerful and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by SAM - 22 June 2025
" Always easy booking with auto Europe, though the mark up seems to have increased a lot from the early days when it was excellent value. Also wish they would refund rentals when charged less days as Alamo only billed 3 days for this due to leniency on return time, but 4 days had been prepaid to AE. "
" Long wait at desk too collect vehicle as only one agent on and there was quite a queue. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SARAH - 12 June 2025
" 5 star service "
" All the staff were so friendly and made the whole experience so easy. Nothing was too much and they took time to show us the car controls, Sat Nav etc. We will definitely use auto Europe the next time we hire a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARIANE - 09 June 2025
" Business trip, no issues "
" Straight forward service, no delays and good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GORDON - 03 June 2025
" Excellent service .Thank You "
" 5 Stars Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOPH - 27 April 2025
" I will not rent from Sixt again, and recommend that you drop them from your offer "
" I was charged a random, unjustified and exorbitant one-way rental fee when returning to Zurich instead of Amsterdam. I was in touch with the desk rep who was friendly but had no authority. Several emails to customer service were unanswered. I was told 3 different figures for one way fee and in the end was charged a ridiculous and exorbitant fee. It was charged to my Amex card without permission, which is outrageous. I think Sixt are a terrible rental firm who make no effort with their customers. I will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JEREMY - 24 April 2025
" This is the second time in a row that a rental booked with Auto Europe has been charged extra by the rental company.Very bad. "
" They ripped me off ! As a Hertz Gold member I am entitled to a free additional driver. I told them this at check in but they charged me anyway and won't refund. They say agent bookings don't get gold card benefits, but they should have told me I would have to pay for a second drive, in which case I wouldnt have added one. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HELEN - 24 April 2025
" Pick up was easy at the airport. The state of the car was unsatisfactory, due to many scratches and dents and it was delivered with low tyre pressure. This turned into a flat tyre, due to a screw in one of the tyres. Very inconvenient. "
" The best value for money "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by MARTINA - 21 April 2025
" The car was a golf and drove really well. The lady at the Alamo desk was friendly and nice but I had to wait ca 45 to 50 minutes at Eindhoven Airport as there was no other staff member and there was a queue of people waiting at the Alamo desk. Not good. "
" I had to wait ca 45 to 50 minutes at Eindhoven Airport as there was no staff and there was a queue of people waiting at the Alamo desk. Not good. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by STAMATIS - 16 April 2025
" The whole experience was positive "
" The whole experience was positive "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LEIDEN, NL - Reviewed by DENNIS - 24 March 2025
" Easy to use your site as usual, and a good price thank you. "
" Very smooth transaction and pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by MARTINA - 19 March 2025
" Very nice car. Easy to drive. "
" Excellent service and very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JURAJ - 06 March 2025
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PETER - 06 February 2025
" This was a very smooth process in locating my exact requirement at a reasonable rate. Most importantly I selected one-off insurance against the hire company excess in the package and there was no additional, daily rate insurance sales pitch to remove the excess at the collection point. That practice was actually putting me off hire car altogether prior to this experience. "
" I have always found Budget to be one of the more reliable operators in not using rip-off practices after drop-off like interior cleaning charges when there are no protective mats in the vehicle (Goldstar - south of France), and squeezing in a bit more fuel then applying the full refueling charge (Europcar - Canary Islands). I have not used either of those companies since. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOHN - 12 December 2024
" As above "
" I arrived 2 days late to pick up car ! My fault,I booked the wrong date! There was no car available so I booked through another company . Any chance of a refund? Wishing you all a very happy Christmas. Johnny Walsh "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by VAHID - 10 December 2024
" No matter fuel gauge shows full they will manage to find some space in the tank to sell you the fuel ⛽️ 6 euros per liter ⚠️⚠️⚠️⚠️ "
" No matter fuel gauge shows full they will manage to find some space in the tank to sell you the fuel ⛽️ 6 euros per liter ⚠️⚠️⚠️⚠️ "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MALCOLM - 24 November 2024
" The car was clean and a lovely drive. "
" I was provided with a T-Roc automatic as the available car was not the same grade. A nice response, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROBERT - 09 November 2024
" Slightly long wait to book in, in spite of having done this on the Internet... "
" Not easy to find the drop off base from Google instructions "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by MARTINA - 06 November 2024
" After I finally found your office which had been relocated inside the terminal, I found my car finally and the car was fine. No problem. "
" there was no sign that your office had moved from outside to inside the Eindhoven terminal. I went all the way to car rentals but again no sign where your office was. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GIJSBERT EDZARD - 30 September 2024
" . "
" Nice guys. Quick, efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MATEUSZ - 24 September 2024
" Generally positive feedback. "
" Everything was fine. Deposit paid back 2 weeks after original date of hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by TRIJNTJE - 19 September 2024
" Online booking was good, actual car not so much. "
" Vehicle damage is obviously not being repaired which I'm sure you are charging other people for the excess. The class of car wasn't available and the upgrade wasn't an upgrade. It all seems a little off. Also put a sign up, not everyone knows thrifty is actually hertz, not a mention anywhere at the desks. We stood looking around then one of your competitors gave us directions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
AMSTERDAM, NL - Reviewed by WILHELMINA - 05 September 2024
" booking and collection was very easy "
" friendly, but expensive extra's "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by KENNETH - 02 September 2024
" This is the company to arrange a hire car from. AutoEurope "
" No problem picking up or returning. So quick service. I had forgotten a jacket from the car. I emailed and got a quick response to say they had it in there office. I arranged to get it collected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JAMES - 29 August 2024
" See above at 3. "
" Experience was generally good. I was not aware when making the reservation that the car rental pick area and return is not within the terminal car parking area but off site. I appreciate the space limitations around the airport but the distance away from the terminal for car rental collection should be made clearer for Eindhoven airport car rental. Also, there was no one in the car pickup area/car park when I finally got to it to advise that the car already had damage to the driver's side door. I took a video before departing and advised on return, as staff were there. There were very helpful, advising they were already aware of the damage, which was reassuring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by ZIRAK - 28 August 2024
" average "
" This is the first time I have used Hertz, and whilst I thought the car was great. I found when I landed the line was very long (not your fault but 6 people in front of me) however I was very frustrated by the fact that it took me 1.5 hours to actually get to the front of thee queue. Each person took at least 30min. I had already completed your online registration so I had assumed it would be quick but everything took so long. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WIM - 18 August 2024
" Everything went very well. "
" Friendly staff. Acceptable waiting time at the checkout. Hefty fine for not returning with a full tank. Extra payment for cross border travels, even to civilized countries. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by MICHAEL - 22 July 2024
" All good except for explanation and consistency of charges "
" All good until I got home and despite being all in order when I dropped off the vehicle was whacked with a £90 excess charge for the vehicle being dropped off late. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAVID - 09 July 2024
" Need to see if you can do anything when there's a problem "
" Rental desk very good and efficient - no over selling which is good. Car had been smoked in and this became evident in gen we had parked it in a sunny car park - it was unbearable!!! 16 calls to Hertz help desk numbers and either no response, ludicrous response or lies. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by RICHARD - 08 July 2024
" This has not put me off AutoEurope as I have always had excellent service, but I will look to avoid Thrifty and Hertz in future. "
" Check in was long, a lot of the information could've been provided prior to my departure which would have helped a quicker transaction at the counter. Upon moving to where I would collect the car and the key, we were made to wait a further 10 minutes before the car was dropped off to us. Considering this was a full hour after my hire was meant to start, it was poor that the car was not there and waiting for us. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ANDREW - 03 June 2024
" Hertz service this day was totally unacceptable but I do acknowledge that this is not necessarily the fault of Auto Europe but I think that they should know how bad this service was, "
" Waited 45mins at Airport counter and then a further 40mins waiting for my car to arrive. Almost 1.5 hr wait is totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by MARTINA - 25 May 2024
" Quick pick up and drop off. Great car. Very easy to drive. "
" Great company to rent from. Friendly staff and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MALCOLM - 14 May 2024
" I couldn't have been anymore satisfied with our experience with Auto Europe. "
" Everything went very well and staff excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AUGUST - 12 May 2024
" Good service "
" Good alternative to the established firms. Good value. Eurocar seemed a bit overstretched at return but coped well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SAVVANIDIS - 25 April 2024
" Both cars provided were dirty smelly cigarettes, no navigation even requested "
" Easy to find it in the Terminal. Old and dirty cars. Unsafe for rent. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
AMSTERDAM, NL - Reviewed by ROGER - 18 April 2024
" The best agency I've used. Contacting the out-of-hours line on a Sunday morning was frustratingly slow. "
" Straightforward and well priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHUN KWOK - 16 April 2024
" I have ordered a hybrid car but Hertz provided me a car that was not hybrid. This is not acceptable to me as extra cost of gasoline incurred. "
" Service is very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by PHILIP - 16 April 2024
" Great all round service "
" Very easy collection and drop off, very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by IJLAL - 15 April 2024
" Very long que on pick up and only 2 counters for service It took less time on flight that waiting on the rent a car desk "
" Very long que on pick up and only 2 counters for service It took less time on flight that waiting on the rent a car desk "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by THOMAS - 25 March 2024
" Excellent apart from the comments in section 3 "
" It would-be 10/10 all the way except for checking in.. it wasn't clear where the Auto Europe/Feddy desk was. Could have been told before that it was the Euopecar desk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ZSOLT - 06 March 2024
" Best prices with full insurance "
" Great cars, easy pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by IAN - 22 February 2024
" Very good, fast service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JULIAN - 20 February 2024
" Efficient check in and out and reservation agent was excellent. "
" Good overall experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by GRAHAM - 19 January 2024
" Auto Europe have always been my choice when renting a car "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KELSON - 06 January 2024
" pick up car dirty . "
" easy to book and feedback. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
AMSTERDAM, NL - Reviewed by PETER - 04 January 2024
" It was all fine. The price was better than most. Having to bring a voucher instead of just having your name in the system is annoying. The extra 100% insurance cover would still require you to pay yourself first and hope that you can claim but. That's not as good as taking it out from the rental company directly, where you would not have to pay anything. That is not stated clearly before you buy the cover, I feel. Luckily, I did not have to claim anything. "
" Everything was fine, no problems. Car was not the one I booked but it was similar and fine. Bit old but in good working condition. Signs for Keddy are sparse to non-existent. You have to know it is Europcar you have to go to. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ANNETTE - 01 January 2024
" gave good overview of the different options of car/ rentals "
" fast, effective, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAUL - 22 December 2023
" All problems are with Hertz and not yourselves. Booking experience with yourselves was very simple and straight forward "
" Did not advise that hire period started at rental desk and therefor due to this was late dropping car off and have been charged over €100 for this "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by ANTONIUS - 17 November 2023
" Simple booking process "
" I selected a hybrid vehicle, but this was not the vehicle given by Hertz at collection. Only after asking, they checked and found that they had a hybrid available. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KEVIN - 08 November 2023
" Excellent. "
" Smooth handover, pleasant and informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CLARE - 25 October 2023
" . "
" kept receiving email to check in online for avis but kept experiencing problems even contacted avis who implied that i was doing it wrong -- checked at collection and NO ONE can do this for Holland due to the system being different there - felt a right fool! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by RICHARD - 03 October 2023
" A lot of extra charges we were not expecting and the car had a rattly engine and broke down the morning we were due to fly back and we had to buy jump leads to start it. We came very close to missing our flight "
" A lot of extra charges we were not expecting and the car had a rattly engine and broke down the morning we were due to fly back. Couldn't get an answer from the breakdown number so we had to buy jump leads to start the car. We came very close to missing our flight "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by MICHAEL - 02 October 2023
" As above, I paid for everything through Auto Europe and then still got invoiced for extras by Hertz "
" I booked the car through Auto Europe. I paid for fully comprehensive insurance for the whole time period. The Hertz counter staff tried to imply that there would be a problem with the insurance if we changed the driver. I checked again with Auto Europe and they confirmed that there would be no problem with insurance if we changed the driver. The counter staff was still trying to imply that there would only be no problem providing that the car was not damaged in any way. Now we have an invoice from Hertz for additional insurance even though I paid for the whole period fully comprehensive. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CAROLINE - 01 October 2023
" Always reliable. "
" Slow and sullen counter staff - after I had checked in online. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 25 September 2023
" Great value and very easy "
" All very smooth and the car was exactly as what I requested "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by DAVID - 17 September 2023
" Very easy to reserve online and good customer service. "
" They charged my credit card automatically for 1300€ 9 months after car has been returned for a damage of which I wasn't notified in advance. Unfortunately the insurance company didn't want to refund since this is 9 months after! And AVIS customer service doesn't really care. Please do yourself a favour and stay away from this company "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by ROEL - 04 September 2023
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALEXANDER DEREK - 27 August 2023
" Definitely consider Hertz at Amsterdam for future trips Very smooth service "
" Overall, very happy with the Hertz experience yet we had to queue for a very long time "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHIEL - 25 August 2023
" To busy collecting the paperwork for the car the rest of the service was great "
" Although busy collecting the car the rest of the service was good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GHISLAIN - 21 August 2023
" The car was easy to collect and return. The staff was very helpful overall. "
" Swift car collection, Non too pushy for extra options as the competition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROY - 16 August 2023
" Good price and easy booking! "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ED - 24 July 2023
" AutoEurope very good, as always "
" Queued for one hour to get to the desk at Hertz Amsterdam airport. After that the experience was faultless. But I will not chose Hertz again because of that queue. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEE - 01 July 2023
" Queued for 35 minutes, then just told to go find the car, when finding, car much smaller than booked "
" Gave me wrong car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AALTJE - 28 June 2023
" As always very good. Best value for money. I found a better deal after I booked a car in the first place and it was no issue to change to booking for the cheaper price. "
" Long queue on arrival which is ok. Request was to use QR code to speed the process, which I did but did not really help. Staff on counter was not helpful or friendly. We were sent to garage with message we might have to wait a little. The whole process took over 1.5 hours which is ridiculous when booking a car in advance. Obviously rent was already started and comes across as badly organised. Surely if you know people are coming for a car you make sure that one is ready for collection. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by IAN - 28 June 2023
" Used Auto Europe for many years and never had a problem "
" First time I have used Hertz and was very satisfied with the experience. No issues encountered and car was virtually brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by FRANCISKA JOSEPHINA - 17 June 2023
" I would rent a car again from yourselves. "
" Although a long way to walk from the terminal, the staff on the desk were very friendly and helpful. The pick up point was really well run as was the drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DINA - 10 June 2023
" Reliable company to hire a car. "
" Pleasant staff but lenghty procedure to get the car on arrival. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KAREL - 29 May 2023
" Basically all good, good price, good service, good vehicle. "
" Staff ar desk was correct but not friendly . Vehicle was fine, getting a bit old compared to what I usually get. (55k miles,, pulled anit to the right ) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by KENNETH - 04 May 2023
" Really good price with insurance. Hard to beat on prices AutoEuropa. "
" Very well organised at the check in desk. Away in 10minute . Return even better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WILLIAM - 24 April 2023
" See above. I thought I had booked unlimited KMS but limit was hidden on second page - invoices EUR 30 for travel to Belgium - pre-advised and then invoiced additional EUR 30 for going over KM limit and EUR 0.18 per KM - rip off! "
" Car stunk of smoke. Heavily penalised for going over 400 kms which I did not notice on first page of booking document. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by PETER - 23 April 2023
" - "
" Quick handling of pickup and drop off, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MONA - 22 April 2023
" See above. "
" Car was fine. Spent half an hour at the airport looking for Keddy or Auto Europe desk. Turns out had to go to Europcar desk. Nowhere on my info did this state - please ensure this is clear for your clients. Lady at counter was very surly and felt I put her out by asking for her help. Then I was forced to sign a contract that the car (which I hadn't seen yet) had no damage. I had to ask twice what to do if I find damage on car once I had seen it. Luckily I did as car had damage including on the front windscreen!! Will possibly recommend because of lowest price I could find. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by RONALD - 20 April 2023
" Efficient professional service from start to finish. Very satusfied with the car rental. Car was excellent. "
" Friendly staff at collection and drop off. Car was excellent. Very satisfied with Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROBERT - 18 April 2023
" Disappointed that I was charged for an automatic gearbox when I did not request one "
" It all started off ok until I got the invoice charging me over 200 pounds for an optional automatic gear box that I did not request "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SHARON - 12 April 2023
" Not very good signage for key drop off "
" Very good, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ZOE - 11 April 2023
" Absolute bargain, quick and helpful on the phone. All round a brilliant service. "
" The staff were quite rude and unhelpful, so it took us a long time to find the where the car was parked. After a long day and delayed flight this was the last thing we needed, "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SIMON - 23 March 2023
" Very pleased throughout "
" Extremely well organised and easy to plan. Staff were polite and very helpful. Had to drop off after hours but very straightforward process. Very nice car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JUDIT - 22 March 2023
" Had an enjoyable car hire experience. "
" Everything went smoothly, easy pick up, easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PETER - 26 February 2023
" Easy online booking with autoeurope. Voucher detailed and easy to understand. Good service at pick up and drop off from enterprise with rental car in excellent condition. Very satisfied. "
" All good. Efficient service. Not pushy with extras. Easy pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by PAUL - 03 February 2023
" I just did in the box above?? "
" Desk person very friendly and efficient. Both pick up and drop off very fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by KONRAD - 05 January 2023
" Terrible experience as my money was not refunded after being told I needed a credit card on hand. This should have been refunded immediately as I had not started my rental and not given the car. "
" It was only after I paid in full for my vehicle, I was given the terms and conditions which state I must have a credit card for record at AMS airport, which I did not have. My money for the vehicle hire was not refunded and I was not permitted to rent a vehicle. I had to choose a alternate company which does not require a credit card. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by ALEX - 23 December 2022
" Based on the facts above if I book through yourselves yet i get these additional charges I would be aswell dealing direct then I'll know exactly what the price is no surprises "
" I was given the price of €163 euros when I booked. I booked a car with sat nav, full insurance and cross border x 2 included. When I got there I was told for sat nav it was €25 per day for cross border €16 per country and I showed them the documents I had from yourselves to be told the cover wasn't full and if I had an accident I would have to pay a €1000 excess. So i was told it would be €30 per day as we were under time constraints I took it but wasn't happy. I said I'd use my mobile for sat nav but was told I could get an upgrade to a bigger car automatic with built in sat nav which in declined. I went to pick up my allocated car to find it was a Renault Captur automatic with built in sat nav yet I was going to be charged extra. I was a complete rip off "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ANTHONY - 18 November 2022
" Schipol car rental is a horrendous experience if you have difficulty walking. It is 800m from the terminal. Sending us to an unmanned desk in the concourse to find instructions to schlep miles to the actual location needs fixing. Two of the travolaters were unserviceable and I nearly had to return for a wheelchair for my wife. Once there, everything was fine. "
" It would have been helpful if we had been looking for Enterprise as opposed to Alamo! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SPYRIDOULA - 30 October 2022
" The staff was very helpful and provided all required information. "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EVE - 27 October 2022
" See above "
" We rented a car seat as an extra, no one offered to carry it over to the car for us or showed us how to install it in the car. If I had been on my own with my toddler it would have been impossible to do!! If you include car seats I feel you need to also help your customers install it in the car as part of the service. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ORHAN - 26 October 2022
" I always use AE for my car rental needs globally and will continue to do so as long as value, service and variety of rental choices are still present. "
" Car was overused, 70k km and sounded quite harsh although completing the week with no issues. I guess previous experiences with Hertz almost always involved much newer cars, so I was not expecting to get a tired car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by MALCOLM - 07 October 2022
" Excellent service and provided with an upgrade and the pre-registration of documents speeds up collection, would recommend this alone. "
" Excellent service and provided with an upgrade and the pre-registration of documents speeds up collection, would recommend this alone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by KARL - 22 September 2022
" See above - I covered both companies in the same text box. "
" Overall, an excellent service but there are one or two areas that could have been better. These were: 1) Initial payment process. The form asked if I planned to drive the vehicle in another country. I said yes as I planned to take the car to Belgium (from the Netherlands). I got a reply back saying Autocar would pass this on to the vendor. I never received confirmation that my request would be accepted and wouldn't incur additional charges. It became clear that it was possible to drive the car anywhere within the EU which may have been obvious to frequent car renters and to the vendor (hence they didn't feel obliged to reply) but it is better to at least reply to the customer. 2) The Drop-off was not what I expected. I returned the car at 18:30 on Monday evening. I assumed the Alamo/Enterprise desk would have been open and staffed but it wasn't. I have no problem dropping off the key but I prefer to hand the car back to a member of staff so that when I walk away I know I am not going to be subject to any later sneaky charges for having brought a vehicle back in a condition that the vendor wasn't happy with. In the event I brought the car back in perfect condition and no such charges were applied but it is always a concern that it might happen. Had I been made aware of the closure of the office I might have opted to take the car back at an earlier time. The third point is beyond the reach of Autocar but something to pass onto the supplier at Eindhoven airport: 3) The entrance to the lot at Eindhoven airport seems ridiculously narrow - a conspiracy theorist might think it was designed so as to encourage the driver to dent the car! Surely something can be done to improve the entrance? Its also easy to miss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHIEL - 21 September 2022
" They double the hire costs as Sat Nav was seperate charged and all kinds of weird add on's "
" I told Hertz about changed flights hours they charged a full day extra allthough was brought back 1.5 hours late. RIPP OFF "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by WILLIAM - 05 September 2022
" No issues with AE but, Hertz are always looking to penalise renters... "
" Car was hired from Hertz obo Thrifty - Hertz are ok but charged me an extra day for return when traffic meant delay. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 02 September 2022
" b "
" I did not expect the following charges: DAMAGE WAIVER (CDW/LDW) 28.00 A THEFT PROTECTION 28.00 A LOCATION SURCHARGE 59.58 A MOTOR VEH LICENCE FEE 15.00 A Also I thiught the charges for two car seats was extortionate CHILD SAFETY SEAT 72.00 A "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 18 August 2022
" A "
" A "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
HOOFDDORP, NL - Reviewed by PATRICK - 20 July 2022
" Great efficient and helpful service, would use again, shame about my speeding ticket, that's on me though. "
" Great efficient and helpful service, would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ERIC - 05 July 2022
" As above "
" My experience with Hertz was a very positive one. I was given a Link & Co vehicle which I wasn't expecting and which was amazing. First time I had driven an electric car. It took a while for me to work out how it operated but once I had the hang of it I really enjoyed it. Staff were all very friendly and efficient. I would use Hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAVID - 29 June 2022
" KLM and Schiphol delays meant that my motor was gone and the free upgrade Sixt provided was very posh. Every cloud... "
" One thing that wasn't clear was the level of insurance excess. Their standard was a scary €950, which did make me buy a bit more... When I used to rent more regularly I had an annual waiver policy which was good for piece of mind and w-a-a-a-y cheaper than individual top ups with hire cos. Not likely to be hiring anything like as regularly now so was a little shocked at the lack of cover an excess of that size provides. Otherewise, absolutely fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAUL - 22 June 2022
" No further comments "
" Overall Thrifty/ Hertz were fine. The car had a high mileage at 74,000 km. The fuel filler flap did not close properly. Otherwise the car was in a very good condition. I was also given a higher grade car in that i was provided with an estate rather than a saloon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HILVERSUM, NL - Reviewed by MARC - 20 June 2022
" Brillant Service "
" Excellent Service No issues... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AALTJE - 14 May 2022
" As always Auto Europe was very good and reliable. Also the cheapest on the web. So 10/10. Good communication and updates regarding the care hire! Thank you! "
" Im always surprised that even though I book through a third party and all my details should already been there; I always have to give all the details again, such as phone numbers etc. That's ok but still a little time waisting I believe. The only issue I have is that counter staff seem not wanting to be there. There is no smile or kind word, just going through the motions. The last but certainly not least: the prices seem to have gone through the roof since cover. I travel about 3 times a year to the Netherlands but I pay double the price then prior Covid. I know you all lost out for a while but is this justaviable ?? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GOVERT - 05 May 2022
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAARLEM, NL - Reviewed by JIM - 04 May 2022
" Very good rate and smooth process when picking up the car. "
" Everything was perfect other than waiting 15 minutes for one customer to be served. Only one member of staff present. However, he was ultra helpful when we realised I did not have my passport with me. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by OLUSEYI - 28 April 2022
" See above "
" We are not happy with the car we were given. we paid for a QASHQAI. SUV type car, on arrival, we were given a toyota that is not similar AT ALL to what we paid for. When we made a complaint, we were told that is all that is available. Seeing as we paid for 'Qashqai or similar' this was a huge disappointment. the staff were unapologetic. The type of car given to us was not good for our back as it was low. Hence why we hired a SUV type car. The instrucions on how to return your car was very easy to find. All that being said, I doubt if we will be back. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by SIMON - 13 April 2022
" Auto Europe was easy to deal with. "
" It took one hour from arriving at the car hire desk until I was able to speak to an assistant. All customers had prebooked their cars so it was obvious not enough staff were employed to deal with the peak in demand. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RUTH - 26 March 2022
" Easy to book, clear paperwork. Excellent service. "
" Friendly efficient collection. Easy drop off. All round excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CAROLYN - 03 March 2022
" The only comment I have is that the person who actually handed us the car keys never walked to the car with us just to give a little explanation on the main points like lights, opening petrol cap, etc. Whereas I saw other customers being shown to their cars. It would have been a nice customer service touch. But we only had the cheapest car, so maybe that was why. "
" The only comment I have is that the person who actually handed us the car keys never walked to the car with us just to give a little explanation on the main points like lights, opening petrol cap, etc. Whereas I saw other customers being shown to their cars. It would have been a nice customer service touch. But we only had the cheapest car, so maybe that was why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MAXINE - 25 November 2021
" All fine. "
" Ordered a manual, was given an automatic which I couldn't drive! Problem was quickly remedied. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ALLAN - 13 October 2021
" Excellent service - smooth process. Especially nice car. "
" Excellent service - smooth process. Especially nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WILLIAM - 11 October 2021
" No issues with Auto Europe - would not use Avis again "
" The car I hired had quite some damage and upon return, I was advised that I had caused damage to alloy wheel which I disputed as it was clear that damage was linked to sill damage along drivers side of car and could easily be seen to be old damage. Nonetheless, I will be billed for this despite pleading my innocence and the overall condition of the car anyway. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 4
AMSTERDAM, NL - Reviewed by JUTTA - 30 August 2021
" I never picked up a car and hope you didn't bill me ! "
" I did not rent a car from this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAVID - 09 August 2021
" Easy and so much cheaper "
" We arrived 1 hour early but thuis wasn't a problem. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SJOERD - 16 July 2021
" We got a good solid car. All our suitcases fitted in. All went well! "
" Everything went really well!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PETER - 16 October 2020
" Excellent experience! "
" Excellent experience - noticed the car did not have unlimited mileage but it was not an issue. Would be better if that was made clearer when booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by VINCENT - 12 October 2020
" The service was supper and the driving of the was excellent. "
" Good customer service and excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by JEANETTE - 25 September 2020
" good service "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by STUART - 18 August 2020
" First time using auto Europe, all documentation easy to download and understand. Good service and no issues with car rental and return from Europcar "
" Nice smooth easy car rental, no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by STEPHEN - 13 August 2020
" Good. Efficient. Smooth process. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ANDREA - 06 August 2020
" Easy booking "
" The Budget office at Eindhoven airport was closed when I returned the car on Sunday 2nd at 16.30. I dropped the keys in the Dropbox. I have still not received an email confirming the return or a breakdown of costs. I have, however, been charged £157 on my credit card., move explanation given. I am not happy! Poor customer service. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ABDULLAH - 27 July 2020
" na "
" The lady on the counter charged me for extra full day because I came few hours earlier and I was not on rush to take the car, I could stay for until the time due. Also she wanted to charge me for excess waiver insurance although I have paid it to AutoEurope, but she said the insurance I paid does not cover Sixt, I refused to pay and told her I will take the risk. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KAREL - 09 June 2020
" Very poor customer service and no response . Disappointed. I lost a lot of money for no service. "
" Because of corona virus our flight was cancelled and we could not use the car. I just lost 131 pounds for nothing. I requested a refund but nobody answered my email. I am very abset about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by HUGH - 18 March 2020
" good friendly service "
" all good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by MOHAMED - 04 March 2020
" goodseresthans "
" goodseres "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WILLIAM - 28 February 2020
" It was good "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CONSTANTINOS - 05 February 2020
" It would be nice to avoid the long walk back and forth at schiphol to pick up "
" Good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARCUS - 24 January 2020
" Go find other customers (if you can - which I doubt) "
" The worst car hire company I've ever come across. Enjoy my last £160 as you won't be getting more out of me. Have blasted bad reviews on your company everywhere I possibly can. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by ANTONY - 22 January 2020
" The AutoEurope voucher states that an additional driver will be charged at 4.75 Euro per day, inclusive of VAT. Enterprise charged 6.00 plus VAT. They said you had the wrong rate (which is ridiculous). "
" The AutoEurope voucher states that an additional driver will be charged at 4.75 Euro per day, inclusive of VAT. Enterprise charged 6.00 plus VAT. They said you had the wrong rate (which is ridiculous). "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by PETER - 06 January 2020
" Perfect transaction "
" Very positive, only request I have is to put a sign up at the Hertz counter for Dollar at their Schiphol airport counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by IRMA JOHANNA ALEXANDRA - 01 January 2020
" Easy to book, great experience "
" Staff very pleasant and helpful. Bonus I was given a car bigger then booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHAEL - 01 January 2020
" All good except we were asked to pay extra for winter tyres. The booking I made stated that we would be going to Germany and Belgium (where winter tyres are required apparently) so this information should have been given to us then when we first made the payment. "
" All good except we were asked to pay extra for winter tyres. The booking I made stated that we would be going to Germany and Belgium (where winter tyres are required apparently) so this information should have been given to us then when we first made the payment. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JULIAN - 13 December 2019
" See above. "
" On picking up the car we were told we had to pay extra for winter tyres as we would be driving in Germany. This came as a complete surprise to us as we had informed you that we would be going to Germany so would have expected to be informed of the extra charge when we booked. If we had been so informed we would have either booked with another company or changed our plans to avoid driving in Germany. The extortionate charges for the winter tyres doubled the cost of the hire and we will definitely not be using you again and we will recommend people we know not to use you as well. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by FRANCISCA - 12 December 2019
" excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JENNIFER - 12 December 2019
" Booking the car was easy, easy to compare all the options and prices "
" Got a gorgeous car, very new, for a fantastic price. Picking up the car was easy, when collecting the car the staff were very helpful. Dropping the car off at Eindhoven was tricky, there was only a sign for a Rental Cars car park, but no instructions about where to leave the car or what to do and I couldn't find anything on my documentation either. There was no one around in the car park to ask and no signage. There were no Enterprise parking spaces left either. Tried calling the helpline I was provided with but when given a list of options, the option for Eindhoven desk didn't work. Luckily I took the option for Schipol instead and spoke to a very helpful man who explained what we needed to do (park the car in any space and walk across to the rentals booth near the airport). After arriving at the booth the rest of the drop off was really easy and the staff member was very helpful when I had a query about the parking I used! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JAMES - 10 December 2019
" Easy car collection and drop off great value. "
" Nice upgrade from a Moka to a Suzuki Vitara as the extra room was useful. The car ran great with good mileage as we where travelling to Groningen. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BRANISLAV - 04 December 2019
" Overall, the car was very comfy and could easily accommodate a party of 4. "
" Reserved vehicle (Compact SUV) wasn't available so was "supposedly upgraded" (Standard Wagon). They also tried to sell me an additional coverage even though I had "Full Protection with extensive coverage including wheels, underside and roof" through AutoEurope. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CLIVE - 30 November 2019
" I would recommend this rental, excellent car, immaculate and reliable. "
" The young lady at the collection called Gergano, was excellent in explaining the full rental and is an excellent ambassador for your company. She could not help me enough with my questions, and was extremely well presented, friendly and spoke prefect English. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SANJA - 21 November 2019
" Good service "
" The car smelled... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by GLANVILLE - 21 November 2019
" Used Auto Europe before. Won't use Goldcar at Schiphol again. "
" Off airport with connecting bus every 30 minutes. Bus stop identification at Schiphol was abysmal. I small sign hidden behind a column. Missing wheel trim not noted on pick up doc's. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by TJERK - 16 November 2019
" Very Good "
" Very Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DEN HAAG, NL - Reviewed by JAAP - 03 November 2019
" The reservation staff was very helpful But 1. there we go again : website asked u can upgrade to Citroen Cactus. Yes, I paid extra, but no cactus available . (Of course in small letters or other car) . But than do not specific promote upgrade & mention the Citroen Cactus. 2. Also they say . If there is an accident, we deduct the deposit. U have To get that amount back from your broker. 3. I had already cars before at this station. I had to put all the data in again . Pls ask client to overrule this privacy issue. "
" The reservation staff was very helpful. But 1.. there we go again : website asked u can upgrade to Citroen Cactus. Yes, I paid extra, but no cactus available . (Of course in small letters or other car) . But than do not specific promote upgrade & mention the Citroen Cactus. 2. Also they say . If there is an accident, we deduct the deposit. U have To get that amount back from your broker. 3. I had already cars before at this station. I had to put all the data in again . Pls ask client to overrule this privacy issue. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KELLY - 28 October 2019
" Good service and use regularly "
" Normally have a great service but this time I did not have a chance to completely fill up the car. Quarter of a tank low = 150 euros. I know you will need to pay more if not fully complete but I could have filled the car up 4 times over for that. Argued the costs with the collector who miraculously managed to reduce the costs down to 100 euros. NOT HAPPY about this "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by PETER - 25 October 2019
" Same comments as above "
" I booked online and took the additional insurance yet when I get there the counter staff are trying to sell me additional insurance so a disagreement takes place. They say that as I didn't book direct then the procedure for the insurance was a different process so take a 100 euro deposit with an excess of 950 euro. This confusion leads to higher stress levels and leaves me with a bad impression of the whole business, so much so I hope I do not require hire car services for a long time. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KNUT - 23 October 2019
" There was no issue with the intermediate trader Auto Europe "
" Very simple and speedy service. The car we booked was not the same we got. This was no problem however as the 'stand in' was adequate. The only and very stressful problem was finding the drop off at the airport . It was poorly signposted up until the multistorey car park gate. Give that i am not the only one with this problem I think this needs to be addressed urgently as this affects not only Sixt customers. I needed 3 attempts with sat nav to find the correct entrance and nearly had a car crash! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALAN - 21 October 2019
" Could not fault the whole experience. So well organised. After many years of hiring cars in various countries can honestly say it's the best service & experience I have had. Well done Enterprise staff at Schipol "
" A stress free experience from start to finish. Great car. Staff were brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KELLY - 18 October 2019
" Always had good value for money and a good vehicle. "
" Regular user of this service and staff cannot do enough for you. Well done to the team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BEN - 15 October 2019
" Fine as a booking service - wish the prices were a bit lower. "
" Friendliest, fastest, and best experience I've ever had from a car rental company by far - thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by DAMIAN - 13 October 2019
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HANS - 12 October 2019
" Absolute perfect. Nothing negative. "
" I agree with all the above. There was nothing negative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAVID - 10 October 2019
" Read comments above "
" Charged for deleting on my return to Schiphol..a few bits on the floor from my shoes..RIP off "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
AMSTERDAM, NL - Reviewed by KELLY - 03 October 2019
" I use this service regularly and the staff do their very best. The vehicles are usually in very good condition and when the vehicle I have booked is not available I usually receive a free upgrade- very nice. "
" I use this service regularly and the staff do their very best. The vehicles are usually in very good condition and when the vehicle I have booked is not available I usually receive a free upgrade- very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 03 October 2019
" Not impressed at all with part of my contract. "
" Feel absolutely ripped off reference fuel charges which I am contesting. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHAEL - 28 September 2019
" Not auto Europe fault, it was the worst condition of a hire car i have ever had! "
" Well to be fair to the staff member at the counter they did their best, i have used europcar many times in the past and had no problems! The first thing was that they could not get me assigned with the car on the computer system this took a long time, problem with the computer system not the Staff members fault. Second thing was the car was in a bad condition, the worst condition of a hire car I have ever had, i have had cars out on hire all over the world! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 2
AMSTERDAM, NL - Reviewed by KELLY - 28 September 2019
" STAFF ALWAYS PLEASANT AND TRY THEIR BEST TO HELP "
" nEVER GET THE VEHICHLE i BOOKED BUT STAFF TRY AND ACCOMODATE WITH AN UPGRADE IF POSSILE AS I AM A REGULAR USER "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by IAN - 25 September 2019
" As Q3. "
" Was dealt with quickly in the office arriving and on the return, my only minor point would be finding the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by IAIN - 23 September 2019
" Great return staff "
" Fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by MIKE - 20 September 2019
" Car wasn't very clean on the inside but apart from that all good. "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by KELLY - 14 September 2019
" Already have recommended this portal "
" Use this service every two weeks for business travel always busy but i receive good service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by KERSTIN LOUISE - 11 September 2019
" The whole process was efficient. "
" The whole process was very efficient and the staff was super friendly - both at the counter and pick up/drop off. Will definitely use Enterprise for our next car hire!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALAN - 10 September 2019
" Have used Auto Europe several times with never a problem. "
" Generally very good. It's a long trek from the rental desk to the car collection point at Amsterdam airport but this is not really the fault of Enterprise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by TALIP - 10 September 2019
" Everthing was Good "
" Everything was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by STEPHEN - 09 September 2019
" The car I was provided with did not have air conditioning, although this was specified on the booking. So, not an unqualified recommendation. "
" very helpful when I left a briefcase in the vehicle on return "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ALAN - 02 September 2019
" Easy and pleasant experience "
" Superb staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WILLIAM - 01 September 2019
" Hertz staff disinterested at pick up on both desks. Car was dirty. "
" The car was not so clean "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by KERSTIN - 30 August 2019
" All went well as expected. "
" Efficient, quick, helpfull staff. Went round car with you to check car before leaving. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by MICHAEL - 26 August 2019
" A good experience and no problems at all. "
" Very easy pick up and drop off. Car was great. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HEIDI - 24 August 2019
" very happy with everything "
" very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JENNI - 22 August 2019
" Nice Hyundai i20 which served us well for 15 days. Lovely to drive. "
" Nice vehicle. Very easy instructions and good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GUDRUN - 21 August 2019
" Smooth and timely "
" Smooth and timely, no try to sell additional frills "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NICHOLAS - 21 August 2019
" Perfect "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NOEL - 20 August 2019
" Overall good car and friendly staff "
" Good Car but inside had stains that had not been cleaned-like spilled yogurt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by HAIMON - 17 August 2019
" Easy car hire "
" Happy with free upgrade "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LAWRENCE - 14 August 2019
" Good service. "
" It was an easy pick-up and return. All very professional. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by VIVIAN - 13 August 2019
" Auto Europe customer service personel is unbelievably rude and unprofessional. Avis customer service on the other hand, were extremely helpful and understanding. "
" Brilliant. Great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAVID - 13 August 2019
" We have hired cars abroad many times and think this has been our best experience yet, staff were so friendly and helpful. We had to swap the first vehicle we were given as there was an issue with the electronics, however we didn't have to wait and we were delighted with the replacement vehicle which felt slighly larger and easier to drive. "
" Fantastic service, staff were friendly and super-efficient and even provided us with complimentary refreshments whilst paperwork was being completed on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TERESA - 10 August 2019
" We needed a 7 seater car which is what we got, the car was clean and well presented, quickly provided and when we got back we were dealt with quickly "
" All of the staff at the desk in the airport and in the car park were polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CAROLINE - 09 August 2019
" simple, easy "
" It was crazy busy at Schiphol so had to wait a long time both at the counter and when picking up the car, they should get extra staff in Summer. Staff were professional and good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KELLY - 08 August 2019
" I have already shared the details with my colleagues "
" Although I never get the car I book the service and the vehicles are good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JAN - 06 August 2019
" Would definitely use again. "
" Easy! Only problem was waiting on confirmation as we booked quite last minute. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SIMON PETER - 03 August 2019
" The location of the vehicle at pick up was, difficult to find. Otherwise everything was great. "
" At pick up more information as to where to find the vehicle would be useful. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JAMES - 02 August 2019
" Could do better. "
" On arrival at the airport I had to que for an hour at the desk to be delt with. There was no apologies for the delay and proceeded with the paperwork. The guy was pleasant and efficient. We proceeded to the car collection point and collected the keys. As I like to check the car over, it was difficult as the car was very dirty and hard to define any marks. The paperwork said there were no imperfections on the car, but on very hard inspection, I found two scuffs. After pointing these out to a staff member and getting them signed off, I got into the vehicle to find old wrappers, dirt and grass on all the floors and grime marks on the doors. As I wasn't happy with the condition of the car, I asked the member of staff for another vehicle. He said there was nothing else available at the moment and that it would take 30 min to clean the car. As we were delayed enough, I photographed the condition before proceeding on our holiday. I would have expected the car to be clean for the next customer and disappointed as this was the start of our holiday. At the cost and returning the car with a full tank of fuel, which was not full on collection, I would expect some recompense for the inconvenience! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
AMSTERDAM, NL - Reviewed by RAHUL - 01 August 2019
" This is with regards to my car hire from Green Motion in Amsterdam via Auto Europe. I have hired the car with Voucher number - 4908566 (Auto Europe) and when I returned the car with no damages to it but the said since the car needs minor cleaning (as per there policy) they will charge me €7.I have attached the receipt for same. When I checked my credit card which was acted as a security deposit they charged me €12.50 instead of €7. Can I request you to please check with the supplier and get my refund accordingly. This is unfair and against the policy of charging customer without his/her knowledge. Also, please note as a customer of Auto Europe that I have been booking car since more than 5-6 years or more , My experience this time of hiring car with Green Motion was not good, reason being, when I went to pickup the car they said we need the passport and driving license both as ID Proof. I have travelled in past in Europe and no one has ever asked both as ID proof. There were other customers around us and didn't ask them. I reached at 09:30AM on 27th July so that I can pick up the car at 10:00AM but unfortunately they refused. I have to left my Family over there travelled all the way back home (spent another €21.50 by train ) and comeback with passport, also we were late as we were supposed to travel to Belgium we had to dropped our plan our entire plan was disturbed.Wasted almost my 3.5 hours for no reason while on holiday with my family i.e. my 8 year old daughter. Will never hire car again. The car when returned was cleaned, cleaned with hoover but again they refused and charged me €7 as per receipt and when saw onto credit card bill it was €12.50 euro that's illegal and would advise Auto Europe to pls get back my money refunded. Kindly request you to please investigate and get my money back, otherwise I will loose faith with Auto Europe, as I haven your customer for almost 6-7 years and hired the car all the time with you. Awaiting your positive response. "
" This is with regards to my car hire from Green Motion in Amsterdam via Auto Europe. I have hired the car with Voucher number - 4908566 (Auto Europe) and when I returned the car with no damages to it but the said since the car needs minor cleaning (as per there policy) they will charge me €7.I have attached the receipt for same. When I checked my credit card which was acted as a security deposit they charged me €12.50 instead of €7. Can I request you to please check with the supplier and get my refund accordingly. This is unfair and against the policy of charging customer without his/her knowledge. Also, please note as a customer of Auto Europe that I have been booking car since more than 5-6 years or more , My experience this time of hiring car with Green Motion was not good, reason being, when I went to pickup the car they said we need the passport and driving license both as ID Proof. I have travelled in past in Europe and no one has ever asked both as ID proof. There were other customers around us and didn't ask them. I reached at 09:30AM on 27th July so that I can pick up the car at 10:00AM but unfortunately they refused. I have to left my Family over there travelled all the way back home (spent another €21.50 by train ) and comeback with passport, also we were late as we were supposed to travel to Belgium we had to dropped our plan our entire plan was disturbed.Wasted almost my 3.5 hours for no reason while on holiday with my family i.e. my 8 year old daughter. Will never hire car again. The car when returned was cleaned, cleaned with hoover but again they refused and charged me €7 as per receipt and when saw onto credit card bill it was €12.50 euro that's illegal and would advise Auto Europe to pls get back my money refunded. Kindly request you to please investigate and get my money back, otherwise I will loose faith with Auto Europe, as I haven your customer for almost 6-7 years and hired the car all the time with you. Awaiting your positive response. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by KENNETH - 31 July 2019
" very smooth and efficient service "
" very smooth and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARJOLEIN - 27 July 2019
" Good car. "
" Almost everything was good, furtunately I speak english, the lady who worked in Amsterdam did not speak a word of dutch. We came back with a full tank, but the fuelgauge did not indicate it was full. On receiving the car it was the same. That gave some problems but then a dutch speaking employee was able to sort it out. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SHAUN - 25 July 2019
" Auto Europe need to sort the above out before I would book again. Hidden costs on a captive audience is wrong. These costs should be highlighted at time of booking "
" Good = Price point was very acceptable. Bad = Pay to clean car on return. Not acceptable in this day and age as once you are at this offsite facility you have no choice but to agree. Lets be honest and include this in the initial online price, then I/We can compare like for like "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SAKHI - 25 July 2019
" when unblocked my credit card should be ok, "
" every things was ok likely but when they blocked credit card €1,100 they forgot to unblocked I had doped the car on 11/7/19 still the amount my card is blocked I had send email to them but no answer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by ALLAN - 24 July 2019
" Good company to deal with...unlike Goldcar "
" No problems whatsoever..unlike my experience with Goldcar..who ripped me off for Euros 270..insisting I took extra insurance..when I already had taken it..when I complained to Autoeurope they told me that they were aware of customers being forced to take extra insurance..but were unable to stop it..I don't understand why Autoeurope continue to have dealings with Goldcar..bunch of crooks...!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by DAVID - 23 July 2019
" a very good experience "
" A very high quality station of the company. We received a very good new car. The clerk at the station was courteous and nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by VOLKER - 18 July 2019
" Pick up was a bit slow, had to wait in line for about 30 mins. Otherwise all good. "
" Pick up was a bit slow, had to wait in line for about 30 mins. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AIMEE - 15 July 2019
" Horrendous. Holiday ruined. Disgusting. As we did not receive the booking voucher which would have apparently included all the information, I think it is appalling that you refuse to give a refund. If someone at your place is to blame for us not receiving the voucher, I don't se me how you have the audacity to keep the rental fee when we did not in fact end up renting said car and instead had to fork out hundreds on taxis! "
" As they would not allow us to take the rental car we hired, I'd say it wasn't a successful experience. I did not receive our booking voucher so nowhere did it say to us that we needed a €900 deposit on the credit card of the named driver. Even when we changed the name driver, they wouldn't accept my mums card as she didn't know her pin even though they had the facility to take the long card number and security code to ensure the deposit could have been taken. Even though we had someone else in the party with that available on their credit card, we were still unable to take the car yet the hire funds have not and apparently will not be returned to us. Absolutely appalling. I accept this was not purely Enterprises fault but also Auto Europe are to blame also. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by DEREK - 13 July 2019
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by STEPHAN - 12 July 2019
" All went very smoothly "
" Staff above and beyond - organised a wheeel chair to be available at the drop off in Schiphol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAVIDE - 12 July 2019
" Very good "
" Enterpresi excellent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALEX - 10 July 2019
" Average being unleaded made the trip more expensive "
" There was nothing on the vehicle to say what fuel type which gave me a problem. Being asked to take out further insurance when you say your covered. That should be clearer on the web site "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANATOLI SHAKLIER - 08 July 2019
" Everything was ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by GREGOR - 06 July 2019
" Would deal with again "
" Very easy to find on arrival and in return of the vehicle. Staff helpful will deal with again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 03 July 2019
" Good experience overall. "
" Generally good, maybe provide seating at the reception in the airport, but otherwise a positive experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANTHONY JAMES - 02 July 2019
" first class "
" first class staff and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHAEL - 01 July 2019
" i recommend Auto Europe at least twice a month and would be very grateful of some reward for this "
" the only problem was i had to wait one whole hour in a queue at the pick up counter. This is completely not fair for anybody especially in the 33° heat we had last Wednesday. Please can i have some compensation. Any wait longer than 30 minuites is just not acceptable unless there is pre-warning on your website. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by HAKAN - 30 June 2019
" İ m using autoeurope very long time in my europe trip, i never lived a problem. Thanks "
" Kindly personel, new clean car, easy to take and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WING SZE CONSTANCE - 27 June 2019
" it was the first time we booked a car through auto europe and we had an extremely bad experience. Our holiday was ruined and we made a complaint to the company, the follow up action was even worse. "
" i booked a 5+2 seater with europcar through auto europe and received the confirmation before going to pick up the car at europcar amsterdam airport. however, i was told that the booking wasn't a 5+2 seater car and europcar had only given me a 5 seater car. we travelled with a group of 7 people. even i had showed the europcar staff about the confirmation on a 5+2 seater car I received, his unhelpful and poor customer service really made us no choice but to accept the 5 seater. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by RICHARD - 23 June 2019
" I would recommend Auto Europe whole heartedly. From the start to the end of my booking I encountered no problems whatsoever. "
" First rate company, great staff and a new car everything we where looking for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WARREN - 17 June 2019
" Great overall experience "
" The only thing I'd add is we needed our passport to pick the car up as the driving license wasn't enough documentation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KATE - 16 June 2019
" Arrived to pick up a vehicle at Schiphol Airport to be told the office had closed by 8pm. Even though it offered later pick up times. There was no one to contact at all. This then left me no option but to not rent a car and i had to travel by train. I did not receive any calls or emails asking why I did not pick up car. This service has been the worst ever and I am currently seeking legal advice to recover all lost moneys. I would never recommend this company to anyone else. Total scam. "
" Arrived to pick up a vehicle at Schiphol Airport to be told the office had closed by 8pm. Even though it offered later pick up times. There was no one to contact at all. This then left me no option but to not rent a car and i had to travel by train. I did not receive any calls or emails asking why I did not pick up car. This service has been the worst ever and I am currently seeking legal advice to recover all lost moneys "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by EWAN - 09 June 2019
" Straight forward. No queuing. Easy transfer from the airport. "
" Easy pick up and drop off. Car as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by STEPHEN - 08 June 2019
" , "
" , "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MICHAEL - 05 June 2019
" See 3 above. "
" Very easy and no problems at all. It took me a while to get used to the car, but it worked out fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by KAREN - 01 June 2019
" The deposit experience has made it unlikely that I would use them again "
" Long wait to pick up. I was told my deposit would be refunded on my dropboff day but I checked on the morning if 2 days after and it still had not been refunded. The counter member of staff was excellent but there was only one. The queue was long "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by VELLORE - 31 May 2019
" As Above "
" Everything was nearly perfect except for the condition of the vehicle. It was an old mini van, done over 75000 km, with a lot of wear and tear and damage on the body. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
AMSTERDAM, NL - Reviewed by DAVID - 31 May 2019
" very good, quick service "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOSE MARIA - 27 May 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KELLY - 26 May 2019
" As a regular customer I was very very disappointed with last rental "
" I travel for business regulalry. to date I have never received the car I booked. Last tripo they tries to palm me off with a lesser vehicle than I had booked. byt he tine I had finished arguing with front desk this added 45 mins to my journey. When I went to collection pint they still had wrong vehicle so spent another 45 minutes arguing over an acceptable vehicle. The vehicle I did receive had damages not recorded so I pointed this out and took photographs. Vehicle was not clean and was covered in bird excrement. Very dissatisfied with this last rental "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
AMSTERDAM, NL - Reviewed by CHRISTINE - 22 May 2019
" I always use autoeurope for car hire as I find them reliable and like the way prices are displayed. "
" The desk was easy to find, the staff at pick up and drop off spoke English and were very friendly and helpful - they had set the sat nav to English for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHAEL - 19 May 2019
" Would not look to use budget in future "
" Added hidden charges when offering an upgrade. Still waiting for refund of these charges to be processed after complaint to manager. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ANDREW - 17 May 2019
" . "
" When collecting the car I was not informed of the blue badge that is in the car, we where shown everything else that we need to see. I parked the car in a free 30min parking area to pick up some fruit from a shop, on returning to the car I had been given a 95 euro fine. A shop keeper came out to ask me if everything was ok so I showed him the fine and he said did you put the blue badge in the window, I said what blue badge, so had a look and found the blue parking badge that we had mistaken for a Disabled parking badge the same as here in the UK. I think as you supply the badges in the car you should inform your customers what the blue badges are for as part of the hand over. The fine and administration fee that you will add on will be more than what the car cost to hire for the 4 days, so with that it really did spoil our short break to Holland that we had been looking forward to for 6 months. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAOLO - 15 May 2019
" I rent the car from Amsterdam to travel to Belgium and in the website there's a fee to pay for crossing the border of €9 but when I went to collect the car the guy on the counter asked me 25 euro and he told me in your website there are wrong information and I didn't have any other options that paying 25 euro extra if I want to rent the car. I think this is really unprofessional and unfair "
" Extra charge for no reason "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by ROSEMARY - 15 May 2019
" No problems "
" On the whole very good. Just found it difficult to work out which parking bays to return vehicle to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROBERT - 12 May 2019
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UTRECHT, NL - Reviewed by NICHOLAS - 02 May 2019
" very good "
" made pleasant easy experience if a little long winded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JANINE - 29 April 2019
" Great "
" Very good and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by OLIVER - 27 April 2019
" Good drop off despite busy airport "
" All good apart from car a bit dirty inside and out "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by JIMMY - 19 April 2019
" Excellent and transparent price, makes Auto Europe my favorite booking agency. "
" Till now everything was smooth from pick-up to drop. Waiting for final invoice. Hopefully it should be inline. Will report back to you if something unusual appears. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAUL - 18 April 2019
" I'm extremely annoyed that my experience with auto Europe ended badly. I'm still awaiting an email regarding the return invoice. Money has been taken from my account despite the dispute. Please can I speak to someone regarding this "
" I'm extremely annoyed that my experience with auto Europe ended badly. I'm still awaiting an email regarding the return invoice. Money has been taken from my account despite the dispute. Please can I speak to someone regarding this "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALLAN - 17 April 2019
" The booking procedure is easy to navigate with a good list of optional vehicles to choose from. You also have the option of full cover insurance at a reasonable cost so no worry hire. Just print out your voucher and your set. Simple! "
" The staff at check in are very helpful and the hole process takes virtually no time at all. At the pick up point the staff take you through the vehicle checks and have you on your way with in few minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ELKE - 16 April 2019
" highly recommended "
" good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by MARTIN - 15 April 2019
" Even though I booked weeks before, the desk didn't have my reservation and told me they had no cars available. I insisted I had booked and confirmed, and they searched and found it was 'on request'. I have no idea whether this was Autoeurope's fault or Europcar's. But perhaps this would not have happened if I had booked directly - or at least I could have got the difference refunded. "
" Even though I booked weeks before, the desk didn't have my reservation and told me they had no cars available. I insisted I had booked and confirmed, and they searched and found it was 'on request'. I have no idea whether this was Autoeurope's fault or Europcar's. In the end they found a smaller car for me - however I still paid for the larger car, and pickup was slow. Drop off was outstanding - quick and very friendly. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 11 April 2019
" Straightforward and good prices "
" Straightforward and good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by GABRIEL - 11 April 2019
" Easy to use "
" Very friendly staff and smooth transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NIGEL - 08 April 2019
" On the whole I was very happy with the service I got and the car I hired "
" My only complaint, a minor one, is that there was a queue to be served at the desk to complete the paperwork for hiring the vehicle. The staff were very apologetic but with only two manning the desks it took quite a time to get served. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by OSHAN - 03 April 2019
" Good website and gave a good overview of all the service providers. "
" Good car. Quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HEINRICH BERNHARD - 02 April 2019
" Often provides excellent deals for my rentals. Simple and clear interface. "
" Unfortunately I was presented with an invoice for refuelling. I have pointed out to Alamo that this was incorrect as the vehicle had been refuelled by me outside the airport and they have since refunded me. There has not been a word of apology, in fact the email I received sounded as if they were being magnanimous. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 31 March 2019
" Overall great value for money "
" Overall good value "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALAN - 10 March 2019
" See my comment about Budget Reception Desk "
" The only issue is the signage at Amsterdam airport. It was easy to spot the directions for the car pick-up but the reception desks were not easy to spot. My experience at other airports is that they are usually the same! Consequently we walked to the car pick-up point and were told to backtrack to the reception desks. This added another 20 minutes to getting possession of the car! Very frustrating. Adding a note on the confirmation would be helpful. The rest of the experience was very good. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NEIL - 07 March 2019
" No queue at counter Pleasant counter staff Coffee offered No insurance upgrade hard sell Helpful staff at garage Nearly new car Easy drop-off Excellent all-round service from Enterprise! "
" No queue at counter Pleasant counter staff Coffee offered No insurance upgrade hard sell Helpful staff at garage Nearly new car Easy drop-off Excellent all-round service from Enterprise! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOHN - 25 February 2019
" Excellent service "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JOHAN - 21 February 2019
" Make sure to register on paper any malfunctioning of a car upon pickup, as the staff may not be trustworthy. "
" When picking up the vehicle, the tank was only 3/4 full. According to the staff, the tank was full but the meter did not work correctly. At filling up the tank before returning the car, it turned out the meter did work correctly. When signaling this issue at the drop off, staff recognized this incorrect information, but offered no compensation except for a future free upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by JUDY - 15 February 2019
" Good experience with Enterprise apart from expensive insurance. Will make sure I take it with Auto Europe next time "
" Top cover insurance very expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by RICHARD - 14 February 2019
" I would consider using Autoeurope again, but this experience as really put me off, and i'm not sure what support can be offered in my situation. As a search tool it was useful, but the experience of being mislead by Budget, i can't say i'm completely satisfied in the over all service or experience. "
" The flight me and my family took landed early, and we arrived at the Budget office just under an hour before the rental was due to start. I upgraded the car, paid for a child seat, and dropped the excess to £0, all at quite a cost. We were eager to get on with our holiday, and when i returned home i found i was charged for 4 days instead of the 3 booked. The car was returned on time (in fact over an hour early), but by turning up 50mins early I was charged for an extra day. At no point was this highlighted as i would have just waited, i had even inquired about additional costs should we for any reason get caught up in traffic coming back, and was told just to call and let them know. With all those extras paid for, this feels like a real kick in the teeth, and i believe i was mislead in order to make even more profit from me. I've made a complaint but the response was less than positive, and as such will not be using Budget again, and would advice anyone else to think twice about using a company that is happy to mislead its customers! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AALTJE - 08 February 2019
" Auto Europe always comes with the cheapest deals. Used them for years now. "
" Good check with staff around the car before driving away to make sure all marks are on the system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SOPHIA - 06 February 2019
" Terrible "
" We were unexpectedly charged extra for winter tyres. As part of the booking we made it clear that we would be traveling to Germany and so would require winter as part of the booking, this is why we collected from the airport location and paid extra for the large class. We were accepted and charged. Autoeurope were not able to help. Rentalcars/enterprise directly from now on "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by STUART - 23 January 2019
" Very good value, although it was not the cheapest quote, I went with Auto Europe due to the free additional driver promotion and a recommendation from a friend. "
" Michelle at the counter was very friendly and made us feel very welcome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GILES - 16 January 2019
" Great "
" We were travelling with elderly relative who needed assistance walking- would be great if could book a wheelchair at pick up rather than dropping off at departures then leaving car back and returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by SARINA - 12 January 2019
" Nice car, clean "
" Good service, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEE - 09 January 2019
" Terrible when it comes to service, good when it comes to the car, please see above. "
" I hired a Mitsubushi Space Star or similar...they only had a Suzuki Swift which is a much smaller car. Result? Had to upgrade to a Seat...costing more of course... The car itself was great. Drop-off was a nightmare. I called the Alamo team on the phone for directions, they gave the wrong ones and I spent one hour driving the airport before finding an employee from another rental company that guided me to the right place. It was by far the worst drop-off experience I have ever had. Very unimpressed. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by NASSER - 03 January 2019
" Very good "
" Keep up the great customer service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JAMES - 31 December 2018
" Always efficient and well-priced. A good service all round. "
" Smooth, easy and pleasant. A well run outfit at Schiphol airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by IRMA J A - 23 December 2018
" Would rent a car here again "
" overall excellent. Although I booked a manual gear car I was asked twice if I drive a automatic, slightly annoying "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by MIGUEL - 19 December 2018
" Easy and fast "
" You guys have to click on so many things on the computer to finally finish everything. Get a simpler and quicker computer program! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by GRAHAM - 17 December 2018
" Excellent in every aspect. :-) "
" Danny, who handled our transaction, was very helpful and made it a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAUL - 16 December 2018
" Very friendly service at the airport, it was very much appreciated "
" Quick & easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHARLES - 12 December 2018
" All round terrible experience robbed of 130 pound and mislead into purchasing rental without beig teld clearly about credit card only deposit then recieved absolutely nothing but rudeness and disrespect when trying to recieve a refund "
" Never clear that credit card is required for deposit before payment or in email sent under useful things to know before rental etc only in small print of voucher then no refund is given when deposit cannot be paid and car can't be rented so 130 pound for nothing, then to be disrespected by a rude and obnoxious woman on the customer service line as well as a very rude woman in amseterdam schiphol when we arrived to put deposit down at the enterprise desk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by JASON - 10 December 2018
" Please note discrepancy between what we believed had been ordered and paid for and what was actually covered "
" Although Sat Nav had been booked and was supplied, this was charged as I was told that our order thru' Auto Europe hadn't covered the cost. Very nice upgrade however. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JONATHAN - 04 December 2018
" A good reservation system - pretty painless. "
" A good hire - it was pretty quick, and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GARRY - 28 November 2018
" Excellent hassle free car hire at a great price. Built in Sat Nav language already set to English (speaking driver) was a bonus. This may have been a pleasant accident but made a big difference on my user experience. Many thanks, Garry "
" Excellent hassle free car hire at a great price. Built in Sat Nav language already set to English (speaking driver) was a bonus. This may have been a pleasant accident but made a big difference on my user experience. Many thanks, Garry "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JON - 26 November 2018
" Very helpful friendly staff , excellent English. "
" Friendly helpful staff who spoke excellent English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JONATHAN - 26 November 2018
" No issues with Auto Europe, the confirmation came a little late but I understand that Green Motion have to confirm the order too as it was an automatic car I requested. "
" There was an unexpected charge when I arrived, they said either they would either have to place an 1100 Euro hold on my credit card, or I could pay 70 Euro and this would cover me in the event of any accident and no hold would need to be placed. I appreciate this is insurance that I would have got likely anyway, however this should have been mentioned during booking. Although, I am not convinced that Auto Europe would have been aware of this as it felt scammy, kind of like a bait and switch tactic to get more money out of me. I am not 100% sure they would absolutely have to place that hold. I used Sixt the week before I got an Audi Q2 (much more expensive vehicle than I had through Green Motion) and only had to pay a 300 Euro hold, and I also had the car for 2 more days. Overall it just seemed like a bit of a rip off place. I would use Auto Europe again for sure just not Green Motion. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by LEWIS - 19 November 2018
" ALL GOOD UNTIL I GOT TO THE SHOP AND TOLD I NEED A CREDIT CARD. I ONYL HAVE DEBIT CARD SO I HAVE NOT YET GOT MY MONEY BACK AND I DIDNT EVEN GET TO RENT THE CAR "
" where does it say i specifcally need a credit card for the deposit? REFUND PLEASE "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by ANAT - 17 November 2018
" never again "
" The director of the unit in Eindhoven is a big lier, unpleasant woman. I still thinking what to do and how to react to what she did. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ALAN - 14 November 2018
" Would certainly recommend this. No problem from start finish. "
" Very good service. Especially Judy, who was lovely at the drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by MARTIN - 14 November 2018
" Good experience. Friendly staff. Nice upgrade from vehicle booked. Smooth progress throughout. "
" Good quality vehicle but surprised there was no USB connector in such a modern car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ARTHUR - 09 November 2018
" Was up graded at no extra cost, so very happy with the deal. "
" Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by YVONNE R - 03 November 2018
" None "
" One of the reasons I usually choose dollar is because of the shuttle service, as the walk to the rental garage at schiphol is a good 10 minutes which is not easy with a heavy backpack "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARIANNE - 03 November 2018
" If I can hire a car in future, via your site, at the same (or better) prices, under the same conditions, as on this occasion, I will certainly use Auto Europe / Alamo-Enterprise again. "
" All very positive, apart from the assistant at the car pick-up point who was not as helpful as I would have liked. When I asked him a few logical questions (it was raining and dark out by the time I got there) such as the operation of the vehicle lights, indicators and windscreen wipers, he was disinterested and seemed annoyed!? I actually had to get out of the car and walk back to his booth again as he had not explained properly about the lights. . . . . All cars are different and in the UK I, obviously, drive a right-hand drive vehicle with controls mainly on the left of me......, etc.... After a short drive I realised I had forgotten to enquire about the window de-mister functions. . . . So I had to fumble around in the dark to get it working/improve visibility, whilst already driving on the motorway.... When I returned the car, the young man claimed to be the same one (I asked him), so I told him I had been unhappy on the pick-up and he apologised. He seemed to be in a better mood now. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOSEPH - 25 October 2018
" So smooth it was a pleasure "
" Courteous and informative attention in bound and on return from the attendants on duty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SOPHIA - 22 October 2018
" Straightforward, no issues "
" Different vehicle from expected. Small and auto "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ANDREA - 17 October 2018
" Fine "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by LAURENCE - 17 October 2018
" Terrible company never going to buy from them again. "
" Was not told that we had one and half hours from collection time to collect vehicle and our flight was delayed, so we missed this. Nothing else was then offered. Terrible company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by KEVIN - 16 October 2018
" We hire cars regularly and never had a complaint, but this is the first time with budget at Eindhoven Airport "
" We have been charged for damage to the vehicle we have NOT done. When I have googled this it seems that this is common practice with this company, charging their customers €170 for damage they know nothing about. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by CRAIG - 12 October 2018
" With Auto Europe good. With Dollar Netherlands, not so much. "
" Car was unsafe to drive due to fault in entertainment system. The reversing camera was continuously on at night. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
AMSTERDAM, NL - Reviewed by PER - 05 October 2018
" everything OK "
" very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by WILLIAM - 01 October 2018
" No issues with Auto Europe "
" Arrival at Hertz desk in terminal to leaving with car was over 1 hour - too long. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by CLIVE - 28 September 2018
" Will continue to use in future. Please don't change the way you do business. "
" Excellent prices and great customer service on the phone if there are any issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KEVIN - 24 September 2018
" Great website for getting great prices! "
" A simple process with a great car. Drop off at Stuttgart very simple also. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANDREW - 23 September 2018
" Easy to use system online, simple system "
" Very friendly and courteous counter staff. Small delay picking up car but otherwise good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by TERI - 21 September 2018
" Outstanding! No problems. Everything went quick and smoothly. "
" It was the easiest rental I have ever experienced. Bravo! Will definitief rent Alain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ARJAN - 20 September 2018
" Flawless car hire: car and paperwork were waiting right when I touched down. Staff was friendly and efficient, car was immaculate and the 300km drive through Holland was a pleasure as a result. Early morning drop off was easy as well. Happy customer! "
" Flawless process: all paperwork was ready when I arrived at the desk with the keys to the car - an upgrade! - a couple of clear instructions and some signatures later I walked out to the carpark to find a practically brand new Opel Mocca. The car was a in imaculate condition, fueled up as expected and a pleasure to drive. The early morning key-drop in the airport cant be easier/simpler. 10/10 for Herz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by THOMAS - 19 September 2018
" Great staff, reasonably quick pickup process, great rate. "
" Great staff, reasonably quick pickup process, great rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MATHEA - 18 September 2018
" The whole experience was stressful, sign for pick up point not clear, could not get through to them, the 'courtesy bus' went on a break of over 1 hour!! Staff not helpful, younger guy ok older fat man just rude! Will never use Goldcar again and will make sure none of my friends do either! "
" Pick up point very unclear, phone number did not work I had to phone Auto Europe who put me through , guy unhelpful and gave me the same number again. even though I told him it did not work! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
AMSTERDAM, NL - Reviewed by PETER - 12 September 2018
" Pickup took a very long time. One phone available between 4 staff members that was used to check car availability. Staff friendly and drop of was complete hassle free! "
" Pickup took a very long time. One phone available between 4 staff members that was used to check car availability. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JONATHAN - 11 September 2018
" Good value for money car hire. "
" Generally very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by UMBER - 11 September 2018
" Good all round service....Would recommend "
" Good service all round, well pleased & would recommend to others. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DEN HAAG, NL - Reviewed by ELLIOT - 06 September 2018
" Already recommending to my friends "
" The entire experience was pleasant and flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AZRIHISYAM - 03 September 2018
" I have a great time and overall its been a great experienced and value for money. I will recommend ALAMO to my friends as one of my great experience driving through Europe Countries. "
" I have a great experience and ALAMO staff is very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JEFFREY - 02 September 2018
" Really good all round "
" Staff were great. Process quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANDREW - 02 September 2018
" Easy to deal with online and everything delivered as promised. As with all rental companies, the renter could enter much personal info online before arrival so that it reduces effort of agent at reception desk. "
" Better car than expected in the range. Vehicle not 100% prepared, but acceptable. Staff very helpful and friendly at every stage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ALISTAIR - 01 September 2018
" Few additional charges are not made clear enough during the booking process. "
" Was disappointed during the booking process not to be advised of the additional fees for crossing borders until after the booking was confirmed despite confirming my intention to do so before confirming. When I asked on returning the car I was told that the fees were for insurance that could not be refunded. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by IAN - 31 August 2018
" Customer service was great. Value for money was terrible. Very disappointed. "
" I was charged $400 to drop off my vehicle at another location. In total I had to pay over $600 for 1 day van hire. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by DAVID - 30 August 2018
" Not the same car i booked expensive "
" The car we were given was nothing like i booked I booked a ford mondeo estate manual and we were given a toyota prius hybrid with automatic gearbox I booked car seats for the kids, got to the car, no car seats, the guy had to go back to the office to get the car seats drop off was really difficult, really hard to find a space in the car park at 5.30 am also he hadn't told us the key drop was in the terminal not by the office I thought the hire price was expensive "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by KWABENA - 16 August 2018
" Very good service all round. My only advice is for a few more customer service desk staff to be employed at Schipol airport to enable faster check in especially after a long flight. The last thing you want is an hour in another queue. Apart from that, service was friendly and excellent. "
" Apart from the airport queues for picking up the car, everything went very well. Got a free upgrade to a 4 door car with SatNav, Apple Car Play, Bluetooth etc. The whole process from start to finish was a breeze. WIll definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by YENJU - 15 August 2018
" difficult to call people in autocar and the answers were varied by the different person "
" difficult to call people in autocar and the answers were varied by the different person "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by ANNE-LAURE - 14 August 2018
" Easy, quick, great! "
" Easy, quick, very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by GEORGE - 13 August 2018
" As in 3 "
" Everything about the rental was very positive; the staff were friendly, the vehicle very good and the roads Dutch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by WILLIAM - 10 August 2018
" average at best "
" Desk in Airport extremely busy, desk in car park extremely busy - took in excess of one hour overall to obtain car. Fortunately, I had time but normally i dont. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EINDHOVEN, NL - Reviewed by CRAIG - 02 August 2018
" Always hassle free "
" The staff were very friendly and the quality of the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DANIEL - 01 August 2018
" We always use auto Europe and will continue to do so. This was our poorest experience but purely due to pick up time and inconsiderate driving by the dollar staff. "
" The price of the car hire was good but the bus pick up was very slow to arrive and then almost to make up time, the guy drove like a complete nutter ! I wouldn't use Dollar of Amsterdam again because of this. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by NICHOLAS - 01 August 2018
" I booked an economy vehicle (ford fiesta) and was given a mini vehicle (Toyota Aygo) which is a DOWNGRADE and would appreciate a refund. "
" Ok but slow and being off site had to wait a fair while for pickup "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by ANDREW - 31 July 2018
" Would have been nice to have known where to go on arrival. Rather than having to make a phone call and trying to keep all the information about how to get there "
" Friendly, helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EI-LEEN - 30 July 2018
" All extremely good! Car was brand new scary becos i was so afraid to scratch it lol was super careful thank goodness all was returned in same great condition! "
" All was very good and staff that attended to us was very good too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DENNIS - 27 July 2018
" Easy reservation process ..... would make it easier if there was a clearer and more easier option to get a precise invoice with company details (e.g. V.A.T number) on the final invoice. "
" Excellent service, the cleanlinesss and condition of the vehicle interior was not up to scratch. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MAASTRICHT, NL - Reviewed by NEVILLE - 25 July 2018
" See comments above. "
" As Thrifty did not have a car available I had to make another reservation with Auto Europe. However, I have paid for this reservation plus the amended one and am still waiting for my refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by VOLKER - 23 July 2018
" Queuing for paperwork at car Hire desk took too long. "
" The queue at the counter to collect the paperwork for the car at the start of the hire took almost half an hour. you need more staff at busy times! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by CLIVE - 22 July 2018
" Auto Europe are great to use but Enterprise will not be on my future rental list "
" I requested a car the size of a Mazda 6 to accommodate 4 people. Enterprise wanted to give me a BMW 2 series, which they view as being in the same class. I tried to explain that size was more important than a premium brand. In the end I had to be 70 Eur extra to upgrade to a larger car. Will avoid Enterprise in future "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TREVOR - 16 July 2018
" I was unhappy about the additional charge. "
" I thought I had booked a fully inclusive prepaid rental only to be informed because I was taking the car from Holland to Belgium and possibly Germany I was charged an additional 90 Euros. I questioned how they would know I had crossed a border but they still charged the 90 Euros "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by GABRIEL - 15 July 2018
" As. Above "
" Decent prices, good quality vehicles, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JON - 12 July 2018
" The booking service is good and the website easy to use but I always find the car supplier tries to give you a car of a lesser group. "
" Firstly you never get the car you actually booked to get even though they had them available. The check in was fine apart from damage to the vehicle that was not recorded which I may have had to pay for later if not noticed. When I took the car back they had the car recorded with another person!! Also the SATNAV in the car was so out of date with the roads it was dangerous!! I had to turn it off in the end and not use it. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by HEEJIN - 10 July 2018
" The service was quite good. "
" The service was quite good. The office was a little bit far from the train station, but easy to find. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by BETHAN - 30 June 2018
" as above "
" Its not a topic that comes up in conversation - hence the score regarding recommendations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by D. - 29 June 2018
" Clear website - you know what you will be getting. "
" Efficient and fuss free at AMS Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by THEO - 28 June 2018
" I don't understand why AutoEurope works together with Alamo "
" When I handed in the car the employee of Enterprise/Alamo thought she spotted an invisible dent on the door and directly reserved EUR750 on my credit card. She did not even manage to show me where the dent was. I had picked up the car at 23:00 in the evening so would have never been able to see the invisible dent. I felt being robbed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RICARDO - 27 June 2018
" Adding the option to get a specific car would add to the already positive experience with Autoeurope "
" Competitive prices will be the backbone of success "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EDWARD - 22 June 2018
" If this refund gets sorted ill consider using auto europe again "
" They were closed when we turned up and coulsnt get a refund. Waste of money and time. Want a refund! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by RALPH - 21 June 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARIJKE - 17 June 2018
" Website was clear and easy to use. As mentioned before I get frustrated when you take out insurance and when you get to the desk they want to add all sorts of additional insurance. This is annoying as you have just travelled, are usually tired and just want to get on. None of these problems here. "
" The man at the desk didn't speak dutch, but that wasn't a problem, he was very polite and friendly. The whole experience was hassle free, normally I find the whole insurance deals confusing, but not in this case. Fantastic, will use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RICHARD - 13 June 2018
" No complains "
" The car was actually good, but it was dirty. I would like to rent it again. It was a KIA stonic which wouldn't be my first option. However I found convenient, well equipped and efficient. The car was very dirty inside and the return was very slow. I had to just drop the key without checkout to avoid any risk of losing my flight. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by JOHN - 09 June 2018
" Close to arrivals and departures. "
" Very good efficient and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by RENE - 05 May 2018
" Women was rude when dropping the car off. "
" Still chasing my credit card refund. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by JEFFREY - 04 May 2018
" See #3 above "
" Excellent deal, pick-up and drop-off a little slow but not a serious issue. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAVID GWYN - 02 May 2018
" easy booking, good choice of hire companies and cars and good rates "
" All very good, but at the car return had to wait some time for an agent to examine the car, as not enought staff for the number of cars being returned at the time. Then had to request a print out receipt for car return, which we had to walk some distance to a printer to get it printed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RAVINDRA - 02 May 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALVIN - 28 April 2018
" Excellent value for money. "
" Friendly and efficient staff from driver to reception staff. Wonderful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TALHA A - 27 April 2018
" Super nice and comfortable experience with Auto Europe and Dollar company. Was really easy to pickup the car and more easy to drop off the car.everything was perfect "
" Staff was really nice And explained everything to us bery well about airport shuttle picknand drop.over all 100% nice experience with Dollar company plus thier location is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARIANNE - 23 June 2015
" Good service, friendly staff, nice prices "
" Knowledgeable staff, very helpful "
AMSTERDAM, NL - Reviewed by KEITH - 16 June 2015
" Staff at Enterprise were very helpful and friendly. "
AMSTERDAM, NL - Reviewed by ROBIN - 14 June 2015
" Auto Europe were great, our flight was delayed and DOLLAR car rental Schipol would not wait for us even tho we had hired a car from them. I phoned Auto Europe and they found us another company ( Enterprise ) who would wait for us to clear customs and collect the car. DOLLAR will not wait even 1 minute past 10 pm even if you have a contract with them. Thank goodness for Auto Europe they sorted us out within minutes of our phonecall. "
" Very pleasant to deal with and professional , unlike DOLLAR who would not wait 1 minute past 10 pm when our flight was delayed by 25 minutes even tho we had booked with them well in advance. "
AMSTERDAM, NL - Reviewed by GABRIEL - 11 June 2015
" Not very pleased.arrived airport late due to delay of flight and the rental office closed cost me money to ltake a taxi from the airport to Hoofdrop office getting there the office is shut, have to arrange for a cab to take me to Amsterdam about 12 midnight with families. Have spent over 60 euros. "
" If they can be a bit flexibly with time.its not my fault to arrive late.I had to travel the next day also to pick up the car and cost me over 30 euros. On this trip alone i have spend over 90 Euros on Taxi. "
AMSTERDAM, NL - Reviewed by SIJBOUT - 10 June 2015
AMSTERDAM, NL - Reviewed by BOON - 06 June 2015
" Great assistance and very economical car for drivers. "
" Very professional in their approach and a great credit for their employers! "
AMSTERDAM, NL - Reviewed by AALTJE - 02 June 2015
" Very efficient. Clear and love it that you know before booking that it is airport collection or shuttle bus transfer! "
" Very good experience on every occasion. "
AMSTERDAM, NL - Reviewed by JOHN - 26 May 2015
" No comments the this hire was done very easily "
" I have used Dollar at Schipol on a number of occasions and been satisfied, some times you have to wait for shuttle bus a little longer than one would like but that is expected running one shuttle bus, but no other comments the actual schuttle journey is quick "
AMSTERDAM, NL - Reviewed by WERNER - 25 May 2015
" very happy using AutoEurope. "
" In general very good, and supportive company. Unfortunately, I had a flat tire, due to a screw. Which I am not sure if it happend on the motorway, or before I collected the car. Normally I would have repaired this myself, but as it was on saturday, before the weekend, I decided to return it for a replacement. Unfortunately, they charged me 30 for the repairs, which I thought was a little steep. No complaints, or refund needed, just letting you know how I felt. Best wishes Werner "
AMSTERDAM, NL - Reviewed by STEVEN - 18 May 2015
" Excellent price, and fairly straightforward booking process "
" Offered us SatNav as an extra, for a surcharge, which we declined. When we got the car, it had built-in SatNav anyway - which left us feeling that we were dealing with people who would charge whatever they felt they could get away with. However, service was helpful and reasonably efficient - quick, easy drop-off. "
AMSTERDAM, NL - Reviewed by KARELINE - 12 May 2015
" I got a super nice car VW Golf automatic with GPS in it I was very happy "
AMSTERDAM, NL - Reviewed by CHRISTOS - 11 May 2015
" Smooth booking process most importantly price is always as stated in the internet contract. "
" Efficient transfer from Airport. Friendly and efficient service. "
AMSTERDAM, NL - Reviewed by JOHN - 10 May 2015
" No Comments "
" My only criticism would be the car was not clean externaly there was mud spatters on the side of the vehicle this made checking the vehicle more difficult as I had to rub mud off to be sure these were not scratches or painrt chips. "
AMSTERDAM, NL - Reviewed by ANTON - 08 May 2015
" very good price/quality ratio, probably the best you can get in Amsterdam. the only small inconvenience - the office is that you need to use a shuttlebus, that adds 30 min for pick-up and drop-off "
AMSTERDAM, NL - Reviewed by PETER - 06 May 2015
AMSTERDAM, NL - Reviewed by REYNALD - 04 May 2015
AMSTERDAM, NL - Reviewed by RONALD - 03 May 2015
" A little unsettling I had to have a 1000 euros bond put on my credit card when I was under the impression I was fully covered, the reason I chose auto Europe was because the car had FULL insurance. I was told that DOLLAR had to have the bond to cover themselves, because we had booked through you, and not them. "
" See above "
AMSTERDAM, NL - Reviewed by JOHN - 22 April 2015
" Very easy and straight forward transaction. "
" Very helpful and friendly staff. "
AMSTERDAM, NL - Reviewed by ALAN - 21 April 2015
" easy to use website and very good instructions on how to find hire car location. "
" Car was not cleaned outside (was clean inside). Vehicle had a number of minor dents and scratches which were not recorded on the check sheet issued by Dollar. We made them correct this before we drove the car away. Don't see justification for charging 25 euros for early drop off as this simply meant putting keys in a box and no staff were there. "
AMSTERDAM, NL - Reviewed by LIRON - 15 April 2015
" Auto Europe has offered the best price after checking several car rental sites "
" although we asked for a child sit in the reservation and also sent a specific email about it as well there was no child sit when we came to pick up the car.. luckily the guy at the dollar desk found something old and a bit broken and he said we can get it for free. "
AMSTERDAM, NL - Reviewed by JOHN - 12 April 2015
" I was completely satisfied with booking through Auto Europe. the only comment I can make is clarifying the pick up and drop off Dollar for instance have a coutesy pick up and drop off mini bus and clearly gives directions for this some like Global Cars for instance give an address but it is not clear how you get there do they have a courtesy bus or do you have to make your own way? "
" Totally satisfied with my dealings with Dollar "
AMSTERDAM, NL - Reviewed by BRUCE - 25 February 2015
" Efficiently handled need for winter tyres because of excursion into Germany. "
" Surcharge for winter tyres quite high - but probably included upgrade of vehicle. All handled efficiently and courteously. "
AMSTERDAM, NL - Reviewed by GEORGE - 09 January 2015
" Straight forward in all respects. "
" The staff were very helpful and efficient. "
AMSTERDAM, NL - Reviewed by CHRISTOS - 03 January 2015
" No hassle as usual. "
" Rented through Dollar 4 times without problems. "
AMSTERDAM, NL - Reviewed by JACQUELINE - 29 December 2014
" all handled very quickly online. "
" The staff although polite, appeared indifferent and unhelpful, only concerned with being able to go home early on Boxing day. They were not very very helpful, not the service I was expecting. I would not recommend Dollar for customer service, although the car I hired was very nice. "
AMSTERDAM, NL - Reviewed by JOHN - 06 November 2014
" Did everything I required, quick and easy, no fuss. Did what it said on the tin "
" Quick efficient and clear "
AMSTERDAM, NL - Reviewed by CONRAD - 29 October 2014
" Always some confusion about insurance cover and whether its necessary to take the cover offered by the renter. Would be great if this was made clear in the paperwork "
" They should spend a few minutes familiarizing the customer with the car. Just pointing out what fuel-type is not enough - how about showing how to open the gas tank? "
AMSTERDAM, NL - Reviewed by MARTYN - 26 September 2014
" Great easy to book and a great price "
" Great wee car, only comment would be that the vehicle had no screen wash and a chipped window screen "
AMSTERDAM, NL - Reviewed by PETER - 20 September 2014
" Easy to book "
" Excellent staff, very friendly and helpful, good shuttle service "
AMSTERDAM, NL - Reviewed by ALBERTO - 27 August 2014
" Easy to use and good price. "
" Quick service and no issues on pickup or return. "
AMSTERDAM, NL - Reviewed by KERSTIN - 25 August 2014
" We use Auto Europe about every second month, a loyalty card or something similar would be appreciated. "
AMSTERDAM, NL - Reviewed by ROBERT - 29 May 2014
" Excellent as always.... Be good if the app saved / displayed rental vouchers "
" Always excellent service, friendly staff and reasonable rates "
AMSTERDAM, NL - Reviewed by PETER - 08 March 2014
" Prices charged for hire always the best availble.being able to leave the car back full of fuel is an advantage. "
" Staff very pleasent,helpful and informative.. "
AMSTERDAM, NL - Reviewed by ELIZABETH - 20 January 2014
" Good website offering clear choices and price comparisons "
" Staff very helpful when we requested a different car from the one first offered. Convenient location near motorway and easily available via shuttle bus from Amsterdam Airport. Also very helpful in offering lifts back to airport or nearby airport hotels. "
AMSTERDAM, NL - Reviewed by PETER - 06 December 2013
" Booking through Autoeurope was quick, easy and a good price. "
" Last time we hired from dollar, there was a very long wait at both pick up and drop off. This time was much better. very quick efficient, friendly and helpful. they also gave us a free GPs! "
AMSTERDAM, NL - Reviewed by PETRUS - 05 December 2013
" I had to wait longer then expected before I was collected from the airport to car hire depot. Phone number of car hire company dollar did not work. Phoned Auto Europe number in the end when I was collected. Overal pleased with service but could be better. Arrival time plane was on my booking info. "
" Pick up waiting time from airport could be better. Service at car hire depot was good. "
AMSTERDAM, NL - Reviewed by SANDRA - 02 November 2013
" If I had received a detailed summary like the one on my screen at the moment (to the left of this survey) I would have noticed the 'See below for shuttle details' and would have read the instructions. One doesn't usually read the small print on the last page of the contract until things go wrong. This meant it took me more than half an hour to find the pick-up point. Staff at the info desk and other car hire companies (including Hertz, strangely) are not helpful. I think it is a great idea to have the company off-site and offer such competitive prices, but I think that as it is a fairly new concept, people need to be made more aware of the pick-up arrangements. "
AMSTERDAM, NL - Reviewed by JOKE - 09 August 2013
" Extremely good value for money and the reservations team was very pleasant and efficient dealing with my query. "
" Friendly staff at Thrifty Hoofddorp & convenient location "
AMSTERDAM, NL - Reviewed by PETER - 31 July 2013
" Popped up on web comparison site so can't really offer further comment other than the price was good and there were no problems with the booking "
" A bit casual/off-hand at the desk but sorted quickly and effectively and on our way. Little Kia manual was great but I'd really like to see more automatics at a reasonable price added "
AMSTERDAM, NL - Reviewed by JAMES - 27 July 2013
" Very affordable. "
" Thrifty is a few minutes from the airport by shuttle bus but very good service. "
AMSTERDAM, NL - Reviewed by GLYN - 26 July 2013
" Price ok, but site at airport is worth paying extra for convienience of returns. Staff seem to all be students "
AMSTERDAM, NL - Reviewed by DAVIDSON - 26 June 2013
" HAD BOOKED A BB CLASS CAR (VW POLO) BUT ON ARRIVAL,WAS OFFERED TINY FIAT CAR. MAN ON DESK WAS KIND ENOUGH TO RING MANAGER ABOUT MY DISPLEASURE AND WAS SORTED OUT SWIFTLY,BUT TOOK MY TIME THOUGH. GRATEFUL FOR THAT. "
" GOOD PEOPLE. I MEAN STAFF. "
AMSTERDAM, NL - Reviewed by ROGER - 16 June 2013
" good "
" used budget/avis in schipol, really quick at desk and quick picking up too, well pleased "
AMSTERDAM, NL - Reviewed by OLIVER - 01 June 2013
" Excellent upgrade to fantastically economical Seat Ibza economotion. "
" Good sensible and helpful staff "
AMSTERDAM, NL - Reviewed by JAMES - 31 May 2013
" Excellent service and communications and will make use of their services again. "
" Pleasant, helpful staff made the experience very straightforward. "
AMSTERDAM, NL - Reviewed by STEVEN - 26 May 2013
" A user friendly site, which was very easy to select the choice of car and the process of payment. Very pleased. Excellent value. "
" We were staying at a Airport hotel, but soon found the Thrifty pick up point. A quick shuttle to the rental office. A very busy office, but they soon had us on our way. A very clean car was presented to us, and a scratch was highlighted to us and documented on the paperwork. On returning the car, it was returned early, but they accommodated ourselves, with no problems, and soon had documentation sorted and an instant shuttle back to Airport. Overall - Service excellent and would use again. "
ROTTERDAM, NL - Reviewed by FREDERIK - 26 March 2013
" I got a Fiat Panda. I had the impression that the engine was not 100 %. "
AMSTERDAM, NL - Reviewed by JING - 05 March 2013
" convenient and good service "
" friendly "
AMSTERDAM, NL - Reviewed by ISAAC - 07 January 2013
" Good service and cheap prices! "
" Arrived to airport trying to follow signs to car rental but arrived to all other car rentals as Thrifty's location is far far from the airport and no signs whatsoever how to get there, we almost missed our flight, we asked directions of every single human we met but with no success even our gps didn't have a location point of interest under the name "Thrifty" or "Auto-Europe" until we noticed a number to call on the rental agreement that costed us a mint as we were on roaming and they could finally tell us the name of the road which wasn't even on the Navigator when we tried to search for that road, but luckily enough we remembered that there was a bp petrol station next to the car rental so that's how we found our way back "
AMSTERDAM, NL - Reviewed by XAVIER - 28 December 2012
" Great price as usual. "
" Located off airport with no indication of where/how to catch unmarked shuttle buses. Extremely slow pick up / return procedure. Staff were border line rude and had no concept of frequent flyer points. Car was smelly. Won't be hiring from them again in Amsterdam. "
AMSTERDAM, NL - Reviewed by JOHN - 26 June 2012
" very helpful "
" Location a bit difficult to find. "
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