AUTO EUROPE NEW YORK, UNITED STATES Car Rental Reviews

NEW YORK, US - Reviewed by DAVID - 10 September 2025

" Experience with Auto Europe was good. Financially a good deal with an extra driver and full tank included. Pity that the experience of the provider (Budget) was so poor. Will use Auto Europe again but not Budget. "

" Spent 2.5 hours in a queue after an 8 hour flight. Process at counter was chaotic with a reception area full of waiting customers and staff shouting over each other to get heard. Staff were unapologetic and rude. Car was not really a premium model and was damaged externally and dirty inside. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by TIMOTHY - 07 September 2025

" I experienced a delay with my flight. I phoned your help number and was advised to contact the Sixt Rental office. I contacted them and they advised me that I should speak to your helpline number because my contract was in the first instance with you. So I did and then your agent said he would send Sixt an advisory email / message and he duly did so. It just appeared at this stage from my point of view that there was a disconnect between the left and right hands in the rental administration. "

" The office staff at JFK were extremely polite and helpful. There were though a few minor issues with the rental vehicle. 1) It smelt strongly of tobacco smoke. 2) all the safety warnings features of the vehicle had been turned off. 3) intermittent illumination of the vehicle engine warning light. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by MALCOLM - 30 August 2025

" Had cancelled flight. Hertz were on the ball, no explanation needed, understood situation straight away, that was a relief. "

" Very pleased, washers did not work other than that perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by MOSHE - 20 August 2025

" I had a good experience No problems all went smoothly "

" I have a very good experience They where very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PETER N J - 12 August 2025

" Ok "

" Agent missold me a toll pass costing more than the actual rental. We complained they refunded. Disgrace "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by CHRISTOPHER - 30 July 2025

" As there is no way to get money back from Autoeurope in the event of a late flight / missed car hire I think I may now consider booking direct with the car hire company. "

" Thrifty closes too early for an airport. My flight arrived late due to a storm in New York, other car rentals were open but Thrifty was not. Had to get a taxi as could not pick up car. Would not use Thrifty again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by PAUL - 08 July 2025

" drop off was particularly efficient "

" good straight forward experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PETER - 05 July 2025

" Nothing to add "

" Excellent save for the fact that I was very unimpressed with the general attitude of the lady who booked us in "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANDREW - 01 July 2025

" Higher charges than competitors and no real discount for a long contract ! "

" Great overall, save for reception at JFK - slightly disorganised and we were offered one car and given another at the pick up BUT it tuned out to be a great car "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANDREW - 05 June 2025

" Auto Europe gives good service but did not warn that Budget was so shambolic "

" Terrible service at the pick up at JFK - only 2 agents at the desk (initially 3 but one left) with 20 or so customers waiting - so round about 1.5-2 hours wait, and then cars not ready so further wait required - ended up taking only car available without further delay, so additional £300 for luxury car. Many irate customers! Car smelt of smoke "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by DAISY - 01 June 2025

" Auto Europe always clear and great. "

" Horrendous pick up in JFK hertz .. Waited literally an hour and a half in a queue of 10 people. 2 staff in office, one on gold desk (no better/faster), one handling everyone else, multiple other empty desks. Staff could not have been slower or cared less, no kind of apology for waiting, no prebooked cars actually available on the lot so left waiting a further half hour for one to be returned... Everyone was waiting. Just appalling and a really poor start to the trip. Car was fine, couple of minor dents. By contrast return at miami International was seamless and didn't involve any staff interaction, just drop and go. Super easy. Hertz JFK needs a major overhaul and staffing reassessment. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by ROBERT - 29 May 2025

" Auto Europe were great Budget no so much. Will never rent from Budget again. "

" It took 2 hours to get to the Budget counter and they only had two agents working while the line extended out of the door. We were offered a car that had not been cleaned and took it as we had been in line so long. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NEW YORK, US - Reviewed by NACHMAN - 16 May 2025

" shocking "

" they did not give me a veihcle "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by ALEXANDER - 13 May 2025

" All good with one exception. I was unable to give my details to Thrifty in advance as I was booked via a 3rd party. Perhaps a work around may make the pickup smoother. "

" Directions at JFK airport were not clear. We had to ask for directions as the signage was incorrect due work going on at the airport. Apart from that all went well. I'm waiting to se what the charge for tolls. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANDREW - 26 April 2025

" Easy to book the car and no issues on collection and drop ofg "

" Car was in a reasonable condition. Could have been cleaner inside and some damage to the bodywork was not initially recorded. Overall experience was satisfactory though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by RICARDO - 12 March 2025

" Auto Europe is great, offering great choice of rental companies and cars at a reasonable price. "

" When I returned the car the guy asked for my contract back. Afterwards I'd realised this is my only proof of receipt. I had to go back and luckily the lady in the office gave it back to me, as they didn't need it. I haven't received an email from Hertz on the collect or return of the car. I had to go onto their website for a receipt. Other rental companies provided a receipt straight away. It concerns me as I have to pay toils and it would be nice to have a receipt, I doubt I will receive one. For this reason I'm unlikely to use them again. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by DAVID - 27 February 2025

" As above "

" The car had had a smoker in it and the smell was unsatisfactory. I have reported this to Hertz twice through their customer satisfaction questionnaires but have had no response. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NEW YORK, US - Reviewed by ONUR - 29 January 2025

" Hi, I made this booking to specifically drive Dodge challenger for my birthday present however, there were not even substitutes(camaro or mustang) at the car park. When i returned the car inwas told Alamo doesn't have or very limited sports car in NY, JFK international airport! Very very disappointed inused Autoeurope alot in the past in Europe but probably i will not rent a car through Aitoeurope and not recommended. Best Regards "

" Hi, I was pretty happy with the staff, they were very friendly polite and professional. However, i booked for a Dodge Challenger sports car as you may seen in my reservation but there were not Challenger not even a substitute lile ford mustand or chevrolet camaro!! I was very very disappointed! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by ARON - 26 January 2025

" Was the cheapest this time "

" Excellent Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by RACHEL - 22 January 2025

" Very good price and easy website to navigate "

" Very friendly and helpful staff and good car. Would be even better if i didnt have to pay such an exorbitant amount for young driver fee! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by HAMISH - 27 December 2024

" Would highly recommend Auto Europe & Hertz "

" Hertz & can't fault the service we received "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by COLIN - 03 December 2024

" From the initial online booking too a last minute international call to change the booking, which was easily sorted out, We felt we were dealing with a reliable organised company. Without doubt we will be using Auto Europe again and also recommending them too friends. "

" I'm not knocking Budget themselves, I'm sure other sites operate a better service. However the Manhattan, NY branch does let the brand down. The front desk operators need a little customer care etiquette, although the car was hoovered inside the glove box and other interior compartments were filthy with Biscuit crumbs and other rubbish inside. The car wasn't washed with chalk marks all over the car indicating previous damage and writing on the outer glass also showing damage. The budget employee handing over the vehicle wasn't customer friendly and didn't invite me over to inspect the vehicle, she just took the paperwork from me, signed it and told me the vehicle was ready to drive away. I did inspect the vehicle to make sure the damage report matched the damage on the car though. Other than that the vehicle was ideal for my family use. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by BERNARD - 30 November 2024

" Auto Europe is better than most. "

" The wait at pick up was ridiculous and the car supplied was disappointing. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NEW YORK, US - Reviewed by JEANETTE - 26 November 2024

" A great company to deal with and I like the fact that they're in the UK. "

" Great staff in JFK airport. All very helpful and put me at my ease. The car was lovey. The only reason I have given 9/10 and not 10 is because the washer fluid was low and the message kept popping up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by MARK - 02 November 2024

" no comments "

" no comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by RAFAEL - 01 November 2024

" .... "

" I request and pay for 8 seats car , they gave me a 7 seats car , I arrive so late and the office was close to complaint "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by CRAIG - 22 October 2024

" Great "

" The drop-off staff were great. On arrival, the wait was long and there was conflict with a dissatisfied customer that was unpleasant. I hired with Dollar but had to go to the Budget desk (other building). Drop-off was with Hertz, complicated. I was charged $37 per day for the ez-pass but it wasn't explained to me that that was per day. I thought it was for the duration of the hire so it blew the rental hire cost out the water for no reason because we mainly took the interstate and rural roads "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by RAOUL - 19 October 2024

" Incorrect charge for extras notified by email which was frustrating but budget resolved very quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by BRIAN - 02 October 2024

" Used several times and always good value. Great customer service when needing to amend booking. "

" No queue and good service. Good vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by LINDSAY - 27 September 2024

" Auto Europe provide a good service with cars at competitive prices. "

" Staff at check in were rude and unhelpful and it took over 40 mins after arriving to get car. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by GRAHAM - 27 September 2024

" The booking process was ok but there needs to be more clarity between Auto Europe and the Hire Company. Their rep claimed she knew nothing of the insurance status, which would have saved the hard sell. Knowledge of all extras, such as tax, up front would be useful. I was prepared for the extra toll charge but the price paid is doubled once everything is paid for locally. "

" Collection was not a pleasant experience. The agent was very insistent and unhelpful about insurance extras, which I already had cover for, and was not prepared to accept that I was covered. She was very abrupt in all conversations and made as little effort as possible. She gave us the wrong car in the wrong bay. Fortunately, someone at the collection point was much more pleasant and much more helpful. She worked for Hertz and not Thrifty - interesting. The car was ok, but 28000miles is high for a hire car. It wasn't in the best of condition and wasn't well presented or cleaned. But it worked and there were no issues during our hire period. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by STEVEN - 29 August 2024

" Great service and price, will use again and would highly recommend. "

" We had to wait over 4 hour in the budget office to get a car that we had pre booked, everyone one was complaining! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by BEN - 27 August 2024

" Would book with auto europe again. But i would avoid Budget "

" Check in slow and staff not bothered when asking questions at check in. Gave me car late but wasnt allowed to bring car back late by same time. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by CRAIG - 25 August 2024

" Auto Europe great. Budget not so great. "

" Filthy car - had someone's old sock in the boot, steering wheel and seats were sticky, crumbs and stains everywhere. USB port in the centre console didn't work - probably because of all the crumbs and filth. Staff at budget were extremely rude when I had the impertinence to complain. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by JONATHAN - 23 August 2024

" Great website highly reccomended for the best deals "

" easy collection and drop off the car was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PAUL - 06 August 2024

" Would be happy to book a hire car through Auto Europe but would not choose Hertz as the supplier. "

" Car was not available on pick up Staff did not know when hire car would be available. Staff were unhelpful and would carry on scrolling through their personal phone or even carry on eating a burger while customers were trying to ask questions. 2.30 hour wait with no refreshments offered "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by COURTLAND - 30 July 2024

" Put an 6 only because hertz blamed auto Europe even though my booking specified a 7 passenger mini van so not sure who is a fault but as a customer of both I don't care who is at fault since dealing with both cost me an extra 500! "

" Not sure if it was hertz or auto Europe that messed up but my auto Europe had a confirmed booking for a mini van but hertz told me they only had a 12 person school bus style vehicle which was not an option or I pay an additional 500 to get a large enough suv to take our family and luggage. Such a rip off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANDREW - 30 July 2024

" Auto Europe were excellent to deal with. As always, the price of the car is important but they provided an excellent service throughout my rental. I was able to speak to someone when I knew I would be late for my car pickup and they reassured me that everything would be ok. Much appreciated. Will hopefully use Auto Europe again next year and will recommend them to my friends and family. Thank you. "

" We arrived late at JFK Airport due to flight delays. Dollar was closed, but thankfully we were redirected to a counter at Hertz. The lady was very helpful and despite the lateness (after 10pm) we received the perfect car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ASIM - 29 July 2024

" When we arrived at JFK, there were no vehicles available. I am therefore seeking a full refund from Auto Europe. "

" When we arrived at JFK, there were no vehicles available. I am therefore seeking a full refund from Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by JASON - 17 July 2024

" As above "

" Car was good. Queue in airport to pick up car was much too long; well over an hour. Was only one staff member for a big queue. Also the return to Hertz wasn't too clear; where to drive into. There was no one around to ask. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by STEVEN - 16 July 2024

" Booking process also problematic...can't leave a credit card to speed up process "

" Waited an hour in line in a dirty office then staff pretty clueless (everybody complaining) and car had a dent on the trunk "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by USHER - 28 June 2024

" bad "

" from the waiting time to collect till the drop off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by JASON MICHAEL - 26 June 2024

" Auto Europe was very efficient from beginning to end. Answered any phone questions immediately "

" Took a long time to collect vehicle as only one person on duty. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JACOB - 21 June 2024

" As above "

" The only complaint I have is that when I went to collect the vehicle they only had one member of staff and I had to wait about 50 minutes in a queue till I got served Not really exceptable they should have more staff "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ROBERT - 10 June 2024

" OK. "

" Very good in New York and drop off in Atlanta except for all the building work at Atlanta airport. Had to drop off at new location off the airport and the rail link back to departures wasn't working. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ROGER - 01 June 2024

" Courteous and helpful throughout, in booking and collection of vehicle "

" Excellent service provided at our destination. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by STEPHEN - 21 May 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MARK - 11 May 2024

" As above, will not rent from you again. "

" Would not allow me to use my credit card for the booking as my first name on my credit card was only my initial M, told me I had to use a debit card and change my car to a full size even though I had paid for an SUV. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by ULRIKE - 02 May 2024

" I have succesfully and happily used autoeurope many times before without problems. I suggest you stop offering Budget at JFK as they were terrible and this is not a one time issue according to google reviews. "

" I had to wait for 2.5 hours to receive my car, which is unacceptable and completely messed up my day. There was a huge line of people ahead of me who all had to wait for hours. I was told by the counter staff that the delay was because they lacked staff to clean the cars that were returned. I received my car so wet i couldn't check for damage and partly dirty. Overall a terrible experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by JAMES - 21 April 2024

" We are happy to use Autoeurope as an agent, but would never use Dollar in JFK airport again, in all the years of car hire, have never experienced such poor, unprofessional, unfriendly service. "

" It was not until we'd checked at the desk to pick up car that we were told there was approximately 1 hour wait as cars were being cleaned, this turned out to be a 2 hour wait as there were no cars available, obviously we were lied to. At one point after waiting over an hour, I tried to enquire as to when the car would be available and was quite abruptly told to wait whilst the two members of staff were engaged in a personal conversation which was nothing to do with the business. I would have thought the paying customer came first!! Obviously the delay affected everyone in the waiting area but the staff did not even display an apologetic attitude, no seating was available. Also, we were not informed that the car should be returned to the Hertz carpark, subsequently resulting in us queueing to get out of the Dollar returns and then queuing to get into the Hertz returns. We are frequent visitors to the USA usually using Budget with whom we have never experienced a problem. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MARY - 19 April 2024

" Suddenly after 18 years of using Auto Europe I'm informed a UK passport isn't "proof" I live in UK I can only use a US driver's license Thrifty had zero cars anyway ALL customers were forced to wait up to 2 hours But then they REFUSED to honour my voucher bc I have a US DL I'm done with Auto Europe forever "

" I NEVER GOT A CAR "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by PHILIP - 17 April 2024

" Brilliant "

" Nearly new car, simple quick process. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by GARY - 16 April 2024

" Best price I could find! "

" Offered a choice of great cars. Quick, polite, friendly staff. Clean and new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by LEE CAROLINE - 16 April 2024

" Auto Europe was just fine but had I realised how rubbish Dollar was I would have selected a different provider "

" Had to wait 2 hours at the airport for the car to be available, there were many other travellers in the same boat. Nice car when it eventually arrived, however the fuel gauge was not working so difficult to know how much fuel was in it. Basically the cars were being turned around very late and in a hurry. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by NEIL - 15 April 2024

" I would personally not use auto Europe again if I had to deal with dollar or hertz as the car hirers. "

" Took forever at dollar counter and staff very abrupt. Had to go to hertz (as that's where dollar cars are) and waited over an hour for booster seat that we had pre booked. Missed our dinner reservations due to this unforeseen hold up. Spoke to several members of staff about getting booster seat and they all said they would sort but no one did until after an hour of us waiting. Charged nearly £100 for a booster seat which I personally think is very expensive as I have seen them on other car rental sites for £50. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by RAFFAELE - 15 April 2024

" Terrible, I have requested the refund of the fees and the compensation for the expenses. "

" No car was available! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by KEVIN - 14 March 2024

" No issues, v.good "

" Dollar have a customer service issue. I'd hate if my staff had this face to face attitude. Also issues as Dollar area has no wifi, so unless you have paper documents - you have an issue. Their policy on ezpass is shocking, its practically bordering on fraud. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by AHRON - 10 March 2024

" Good car for a very reasonable price. "

" The staff knew the trade very well and did their job efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by WESLEY - 04 January 2024

" Auto Europe kept me updated "

" No information given on arrival - just told key are in the car. Car smelt of cannabis- not god with 3 children. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by KONSTANTIN - 30 November 2023

" Best value for money, easy instant booking. Good vehicle, but with very strong smell of marihuana, we couldn't get rid if the smell during all 8 days of rental "

" We encountered unprofessional and rude customer service with an attitude at Budget. We were the only customers present at the time and the employee serving us was chatting not stop to another employee at the same time. When asked politely not to do it, both became rude. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by LINDSAY - 29 November 2023

" Good choice and rates "

" Friendly & helpful staff and impressed that I was given a selection of cars to choose from in the group I booked. The Nissan Rogue was a perfect for my needs but it would have been good if the inside of the windscreen had been cleaned. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by FRANCESCO - 12 October 2023

" I do not recommend Dollar "

" They gave me a car with a battery problem the day after rented I had to have someone jump start the car and bring back to the airport to change the car I wasted one full day of my holiday. Also when I was picking up the car the front desk of dollar was terrible and talking in an abusive way "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by KEVIN - 05 October 2023

" The best price we could find for our holiday. Easy to use website and free cancellation up to 48 hours before collection. We couldn't find better. "

" Good car, almost new. There was a bit of queue for pick up of the car, maybe 30 minutes wait. We went for the all inclusive toll package and were charged just over £400, I'm not sure whether this was better than paying for actual tolls on our 1875 mile on our road trip. Return was a bit strange. The guy just walked once round the car, checked the fuel level and just walked off, no paperwork or anything. Anyway it worked out fine in the end. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MARY - 30 September 2023

" I already do recommend Auto Europe! I have done so, for years. I had one problem with a rental, years ago, and AE handled it all for me. Bliss. "

" The staff were kind, friendly (I was so tired after the flight!) and patient. Getting the car was pretty straightforward. Dropping it off was also easy. I really hope the next time i rent a car via Auto Europe, it's with Budget! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ALFRED HENRY - 26 September 2023

" There was a mix-up on my booking. Thought I had booked a full size saloon car but had somehow booked some sort of pick-up. Alamo were good about it and gave me a full size saloon (Nisaan Altima) instead. All fine in the end! "

" There was a mix-up on my booking. Thought I had booked a full size saloon car but had somehow booked some sort of pick-up. Alamo were good about it and gave me a full size saloon (Nisaan Altima) instead. All fine in the end! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by KHALID - 25 September 2023

" Emailed AutoEuropa to extend replies in 48hrs .. not good saying speak to budget... not great experience "

" Car collection was terrible the staff was busy on TikTok whilst serving me, service was slow. The car was dirty, warning of maintenance return to workshop, no wash wipe ... security guard on exit was darn rude "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by MICHAEL - 23 September 2023

" Always good "

" All pretty good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by ISAAC - 11 August 2023

" i sent emails to reservations@autoeurope.co.uk on the 7th and the 9th August but not received even an acknowledgment. "

" I spent over two hours on the phone to talk to someone following the vehicle being hit and damaged and to discuss a reduction in charges but could not get to talk to anyone other to a department who arranged for the vehicle to be towed away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by ANDREW - 10 July 2023

" Dreadful. As above "

" I registered and provided all my details - driving licence, credit card etc - and was the told that there would be a wait for the car and there were 8 customers ahead of me. I began to chat with some of the customers waiting there only to discover that some had been waiting for over 3 hours for their car! The staff were unable to provide any timing on delivery of my car. I could not wait, so I went to Budget rent a car, and rented from them instead. I am over 50 years ole and I have never experienced this before. How can Thrifty confirm availability of a car, and then make you wait many hours for it. This is unacceptable and I request a full refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by JONATHAN - 10 July 2023

" Still have to understand why Auto Europe price differed from Sixt price "

" At this stage, I'm not even sure the billing is correct. That aside, queue for the JFK pickup was terribly slow, over an hour. They put extra staff on, but too late for us. Then I had a problem paying due to my bank. They were v good about that, well done. Car was too old and a bit rough, smaller than expected, a Nissan Kicks when I expected a saloon family car. No acceleration uphill or when full. 45,000 miles on clock is too many. Drop off service was excellent. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by MARTIN - 20 June 2023

" We have an ongoing and as yet unresolved issue in that the rental voucher stated that the agreement included the first full tank of fuel but dollar rejected this "

" The agent was rude and would not fully explain the Ez pass situation and charges. Initial car had a cracked windscreen so have to change to another which did the job. Dollar refused to look at my rental booking documents saying that they go by the screen, so that meant a dispute over them not honouring the first tank of fuel included as per booking "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by ELIZABETH - 23 May 2023

" The whole experience was seamless and great. "

" Easy, seamless experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JOHN - 22 May 2023

" Great service overall. "

" Great service overall. Had no problems with booking with the right insurance for once (in contrast to other trips to the US), and the car was good. Only minor gripe was the drop off location was hard to find and EWR "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by STUART - 21 May 2023

" We didn't take the toll pass option instead opting for the 'pay as you go' option so still waiting to find out what Budget have charged us for using one toll road when leaving the airport. Hopefully they are not going to be awkward about it. "

" Quite busy when we arrived at the pick up office but that was down to a number of flights having been cancelled and people deciding to drive to their destination instead of flying. Despite the lengthy queue, the desk staff dealt with the rush very efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MARCO - 04 April 2023

" as I already informed you I got additional cost for 222.84 dollars for undefined optional items. I guess I have paid the additional drivers twice (it was already included) and other hidden costs (insurances?) for options which WERE VERY CLEARLY SAID I WAS NOT INTERESTED. I am still waiting from budget a clear invoice stating these additional costs. I would appreciate if autoeurope can help me in the reimbeursement. "

" as I already informed you I got additional cost for 222.84 dollars for undefined optional items. I guess I have paid the additional drivers twice (it was already included) and other hidden costs (insurances?) for options which WERE VERY CLEARLY SAID I WAS NOT INTERESTED. I am still waiting from budget a clear invoice stating these additional costs. I would appreciate if autoeurope can help me in the reimbeursement. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by GIRISH - 12 March 2023

" I feel they over charge me but I ma not sure as I am still waiting for clarity "

" I am still waiting for breakdown if charges which they never send and I called them emailed them but nothing also I belive I forgot by Hugo boss reading glasses which I asked them to have a look but no comments from there end "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by STEPHEN - 26 February 2023

" As previous happy customers we booked and paid for the car online in advance, we therefore were surprised on arrival at JFK airport that the car was not available. We were then told we had to pay an extra £614.17 for an equivalent car. We believe that we were taken advantage of as we had no option but to pay this extra cost since we were a family of 5 who needed a large car. We are extremely disappointed that the final cost was double our initial cost paid online. Our trust in AutoEurope has been compromised. "

" Were told the the car was unavailable had to up grade at a cost of £614.16 "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PETER - 10 November 2022

" Always very efficient and helpful "

" There was a 20 minute delay in delivering car at pick up but otherwise a very excellent service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by SIMON - 13 October 2022

" Pick up and return of the vehicle were terrible. "

" On arrival we were advised there would be a short wait because they didn't have any cars. Many other people were waiting. We waited an hour and a half. The efficiency of the older lady behind the counter was terrible. She was spending ages stapling pieces of paper together. It was very frustrating. When we returned the car there were no Thrifty staff to accept it only a very rude Sixt staff member who point blank refused to help us "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by MICHAEL - 05 October 2022

" Easy booking with Auto Europe, but Hertz let it all down. Ill use another provider next time "

" Despite being booked well in advance and saying i needed a GPS. The car was allocated when i turned up, so was not ready. They did not have GPSs for it and i drove off 40 mins after i turned up. So not good service at all. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by RICHARD - 27 September 2022

" Overall could have been better but didn't affect our break "

" Car was very dirty & rough inside High miles for a rental. Counter staff had usual pressure sales at collection "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by JOHN - 24 September 2022

" Everything great but car, although reliable, perhaps getting a bit on the well used side (30k+) "

" Good service, good value, clear what to expect advice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MIKE - 18 September 2022

" The cars that was provided by budget are disgusting "

" The vehicle stunk of weed and was dirty inside and out. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by DMYTRO - 14 August 2022

" I paid for the rental car a month ago from Poland. Then, I traveled with my wife and two little children arrived to the JFK airport to pick up the rental car. However operator from the Dollar rental company refused to release the car, because my credit card that I prepaid for the rental car didn't have my first & last name. If it would be indicated originally on the website that upon arrival I have to show credit card with First & last name, I would plan accordingly, but it wasn't the case. We are refugee family from the Ukraine, our budget is very tight, and we ended up without of car and refunded money. My wife & children ended up sleeping on the ground in airport until I was looking for alternative ways to travel from JFK. This was unexpected, Im extremely disappointed with dollar car rental service, im hoping to receive full refund ASAP. "

" I paid for the rental car a month ago from Poland. Then, I traveled with my wife and two little children arrived to the JFK airport to pick up the rental car. However operator from the Dollar rental company refused to release the car, because my credit card that I prepaid for the rental car didn't have my first & last name. If it would be indicated originally on the website that upon arrival I have to show credit card with First & last name, I would plan accordingly, but it wasn't the case. We are refugee family from the Ukraine, our budget is very tight, and we ended up without of car and refunded money. My wife & children ended up sleeping on the ground in airport until I was looking for alternative ways to travel from JFK. This was unexpected, Im extremely disappointed with dollar car rental service, im hoping to receive full refund ASAP. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by IAN - 10 August 2022

" Impossible to contact for a refund "

" I have been charged $464.24 for an upgrade I never wanted and have had no reply from them. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JEAN-PHILIPPE - 27 July 2022

" Great value of my rental, much cheaper than with Hertz directly! "

" Team was fine. Hertz app is rubbish, could not manage my rental or get support from it. Probably because I did not book with them directly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MARTIN - 24 July 2022

" Easy, "

" Collecting car was painfully slow.. Returning very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAVID - 17 July 2022

" As above for pick up. Otherwise excellent. "

" Pick up in Manhattan was very slow. Drop off was very quick. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MARY - 01 May 2022

" As usual Auto Europe gets decent prices. It's very easy, very straightforward to book with you. I always recommend you anyway. "

" Staff great but ive been charged TWICE for using EZ Pass, the toll-paying method. We HAVE an EZ Pass device and our acct has been charged; but Alamo ALSO charged me- plus their $4 "handling fee". I'm disgusted and won't ever trust Alamo again. They are not easy to contact either. Email and twitter = no response. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ALFRED HENRY - 29 March 2022

" Satisfied. "

" Temporary builing used with awkward to open doors, especially with lugggage. Car was fine except had to put air in one tyre after a few days when warning came up. Was fine after that for the rest of the rental period. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by TREVOR - 11 July 2021

" Overall good experience, the only concern is that I paid for a toll pass and was told this would be done through the license plate. However, a couple of tolls showed notices that the toll hadn't been paid when I drove through. I explained this when I dropped the vehicle off at Newark airport and was assured by the Budget car rental agent that all tolls would be paid . I now wait and hope that this is the case. "

" Overall good experience, the only concern is that I paid for a toll pass and was told this would be done through the license plate. However, a couple of tolls showed notices that the toll hadn't been paid when I drove through. I explained this when I dropped the vehicle off at Newark airport and was assured by the Budget car rental agent that all tolls would be paid . I now wait and hope that this is the case. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JUSTIN - 08 June 2021

" Easy to book "

" Mostly clean car, slow pick up and very expensive "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by IAN - 05 March 2020

" Very straightforward and efficient. Thanks! "

" Great service - but chosen on price! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by GARRY - 06 February 2020

" The standards of car rental in New York are nowhere near the standards I have come to expect from Lad Vegas and Florida. This is the second car rental I have made in New York and both tomes I have been unhappy with the car "

" The car was dirty, and had a very worn drivers seat. the bodywork and particularly the boot lid was marked, and worst of all within a few miles of driving the 'Maintenence' Light came on and stayed on for the entire rental. clearly the car had been due a service and this had been overlooked by Budget "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by CHRISTOPHER - 23 January 2020

" I always use auto Europe. Competitive and included insurance rates give peace of mind "

" As usual quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JOHN - 22 January 2020

" Called auto europe had long plesant conversation agent could do nothing as computor systems were down and alledgidally down for days??? "

" Called to say i could not pick up car due to a breavment was told to call Auto europe as they had not any controll over what happend. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by DHAVAL - 04 January 2020

" Unlikely to go with Budget again. "

" Unable to provide the correct vehicle (requested a saloon; provided with a pickup truck in New York City) which was completely impractical for city driving. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by DOUGLAS - 13 December 2019

" I like your system of including all damage and third party insurance, some thought has to be given to including the Easy Pay system for tolls, Dollar is scamming customers quite literally when there is no CASH means of paying Tolls. No doubt other companies do the same AE should start putting pressure on the rental companies. "

" There is a catch with Dollar either you pay $120 per week to hire the EazyPay or if you get caught out where there is no cash payment on Bridges or Turnpikes they then upon receipt of the demand sent by post as indicated on the road signs, they then charge our credit cards an extra payment to pay the toll ie $3.00 for the toll and $15 service charge to Dollar. It should not be legal and is certainly not commercial. Auto Europe should negotiate to include the payment system for tolls in all rentals !! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by JANE - 28 November 2019

" Please can you help me get to the bottom of the additional charges i have received. Has Autoeurope been advised of charges at any time? The charges are dated for a day when i was in the middle of a national park thus shouldn't have received any toll fees. When i handed the car back, the attendant said there were no additional charges so it cannot relate to this plus the date of the charge was prior to returning the car. "

" I was happy with the vehicle until i returned home to find i have been charged c. £10 by the Avis counter at my pick up station and a charge of c. £35 from "E tolls" however i am unaware of having passed through any toll thus haven't incurred any charges and have not received any documents to advise re toll charges or any further charges by Avis. I must now query this but, i thought, any charges to my credit card must be communicated to me prior to taking the money but i have received nothing! Does Autoeurope have details? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by LAURENCE - 13 November 2019

" V goid "

" Loaded wrong car to start with as it was in the bay we were told to go to. Both being big silver SUV. Had to unload and start again. Apparently this happens all the time ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NEW YORK, US - Reviewed by MARTIN - 09 November 2019

" The instructions and car hire was fine. I was not prepared for the toll tag which I was obliged to pay for, $23.99 per day. Even if I had driven through all the bridges in New York every day I would still have struggled to spend this much, very expensive and unexpected. My only other problem was the car coolant level was low on pick up which after some coaxing was rectified by the receptionist who was the only person available. The tyre pressure warning light was also illuminated which I rectified by inflating the tyres to the correct pressures when I visited a fuel station. The rest of the hire was great, the car was good and the return fast and efficient "

" The instructions and car hire was fine. I was not prepared for the toll tag which I was obliged to pay for, $23.99 per day. Even if I had driven through all the bridges in New York every day I would still have struggled to spend this much, very expensive and unexpected. My only other problem was the car coolant level was low on pick up which after some coaxing was rectified by the receptionist who was the only person available. The tyre pressure warning light was also illuminated which I rectified by inflating the tyres to the correct pressures when I visited a fuel station. The rest of the hire was great, the car was good and the return fast and efficient "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by GRAHAM - 07 November 2019

" all round good experience "

" Very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JOHN - 27 October 2019

" Good vehicle just what needed. "

" Had to wait a while on collection but staff friendly and helpful. Had difficulty finding drop off in new york, need bigger sign! Staff on drop off again very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by GILLIAN - 20 October 2019

" I will share this very negative experience with all my friends and tell them to avoid using your company. I asked for compensation for all the distress I was caused when picking the car up, but the staff said they were not willing to do that. I am so disappointed with the situation. "

" When we arrived the car we had pre booked was not there and we were put on a waiting list, it took over 1 and a half hours to get the vehicle and that was only because I kept asking about a blue Rav 4 that was sitting on the pick up point outside and at first they said it was let to someone else in the end they realised that the 'some one else' they were holding it for was me. Really frustrating and disappointing. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by ALISTAIR - 14 October 2019

" It wasn't sufficiently clear when booking on Auto Europe's web site what the local provider was covering or not. I actually thought the add-on breakdown cover I paid for WAS with the local provider, rather than being a UK-based reimbursement policy. "

" The rental was actually through Advantage, not Europcar (though they may be affiliated), which was initially confusing. The car stank of cigarette smoke, though performed well. I was surprised there was no form of included basic breakdown cover, nor even a guarantee of there being a spare wheel ('some cars do, some don't' - ours did, as it turned out). I declined to locally pay extra for breakdown cover - the car was quite new and a reliable Korean brand, plus I had already purchased breakdown coverage through Auto Europe. However, there seemed to be no advantage purchasing Auto Europe's coverage in advance, versus locally paying per rental day over the counter. I was also surprised by the $15 per day admin fee for handling road tolls - I've never seen this before with other US rentals. The all-in optional daily toll charge of $23.99 was not attractive as we spent most of our driving days in rural areas or with the car parked up, when staying with relatives. Overall, I think there was insufficient information on the web site for me to make a fully informed choice. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by THOMAS - 10 October 2019

" All went well "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by YASSER - 08 October 2019

" i didn't really have any issue with my autoeaurope part of the service "

" when i arrived, they said they didn't have a vehicle for me and i had to wait when i queried this they said they gave my vehicle away as i was late, my flight was delayed by about 3 hours. i said i provided my flight details, so they are aware of delays. i didn't receive a polite answer. then once i was allocated a car i was told to wait 5 minutes whilst it is cleaned which turned to at least 15 minutes and i was just ignored, so no point pursing a conversation with with that mindset. The car had a damaged bumper and undercarriage and one i left the airport i realised a dashboard display saying please take the car to the dealer for a service and the car heavy with the smell of smoke, which with my lung condition meant it wasn't a pleasant experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by RICHARD - 08 October 2019

" As above "

" No hard sell at the Manhattan office not that it was needed as I'd already decided to purchase the one additional insurance, no issues so far, just have to wait for the toll bills to come through. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANTHONY - 07 October 2019

" Always found Auto Europe to be excellant "

" Staff were very unhelpful. Found car to be in very poor shape with numerous scratches, dents and damage to the alloy wheels. Tyres were nearly bald. Inside hadn't been cleaned. Felt pressured to take car in this condition. Having hired cars for many years this is the worst service I've ever experienced. Alamo are a much better option. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by ROBERT - 05 October 2019

" Your bad people "

" I returned the car late and I was told that I would incur a fee of $10. I was okay with this. On recieving my credit card bill I have been charged $60. It's called fraud. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

NEW YORK, US - Reviewed by RICHARD - 01 October 2019

" Good experience generally "

" Would have preferred an American car but got a Japanese one "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by PETER - 29 September 2019

" No problems "

" Quick and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ELIZABETH - 25 September 2019

" Good experience all around! "

" Once the staff member arrived at the desk she was extremely helpful and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by LAURIE - 24 September 2019

" At the time, we were disgusted. We had to wait in a car park for 3 1/2 hours for our car. Thankfully we don't have children! That said, the staff were really nice, the car was fabulous and the way they dealt with an incident was really good. Would have been nice to know in advance that we should go to the Thrifty desk as it is not ideal wandering around a strange airport after a long flight, with a long drive to get to. "

" Took ages to find that we were through Thrifty. Would have been nice to know in advance as then we wouldn't have spent ages wandering around JFK looking for Europcar. The Thrifty team, while friendly and polite, kept us waiting 3 1/2 hours for our car. Not good with a 6 hours drive following our 8 hour flight. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ASHLEY - 22 September 2019

" See comments above. "

" We tried to extend our hire by 24 hours as British Airways cancelled our flight and we had to fly a day late. Budget stated we would have to pay $400 extra to do this! They blamed Auto Europe. When I called Auto Europe, they blamed Budget. We will not be using either company again. Clearly just trying to rip customer off. Disgusted. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by JO-ANN - 18 September 2019

" Just easy to deal with. "

" Good overall experience "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by SOPHIE - 17 September 2019

" It was stressful. "

" The counter staff were slow and inefficient. The server tried to overcharge us for the additional driver and luckily we had our auto Europe contract to challenge this. The server took the car deposit twice and was so slow. It took us 2.5 hours from landing to leaving with the car. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by WILLIAM - 17 September 2019

" As above "

" When I pick up my car all went well I informed the dollar staff where I was planning to go and was told I had a relatively new car , the car was very good but when I arrived at Niagara a warning light came on and indicated the car should be taken to a dealer. I had to alter my plans and went to Dollar at Buffalo Airport where they gave me an alternative again another nice car but I feel I should have lost time having to return the car it was disappointing "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by GARY - 13 September 2019

" Always use Auto Europe and this is the first issue "

" There were not enough staff . The car was shabby and not clean. Upon leaving the car park I noticed the Check Engine warning light on. The cruise control didn't work and 2 days in had to waste a day driving to a new budget location to swap the vehicle . The new car smelled of cigarette smoke "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 2

NEW YORK, US - Reviewed by NICOLAS LUTZ - 07 September 2019

" "Advantage" staff are very arrogant, demeaning and unpleasant. What a sad way to start a vacation. "

" If you choose to use/recommend "Advantage" on your autoeurope webpage, you are not worthy of any good recommedation. Check "Advantage" on Trustpilot,,,, that should say it all! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by ANDREW - 05 September 2019

" Overall we were satisfied but please don't make us pay for an SUV and then provide us with a lower grade of car "

" I booked an SUV but none were available - which is not unusual - but I got a Suburu Outback which was a very nice car and a reasonable substitute save for the problems we had unlocking the doors from the inside etc "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by PAUL - 02 September 2019

" Car was great, drop off simple however, I need immediate resolution to the mis-selling of the GPS issue. "

" I was sold an expensive GPS system at the desk at around 20 dollars per day over a 21 day period. Having driven the car for 40 miles we discovered that the car had built in GPS. I had been mis-sold this product and I am seeking an immediate refund! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANDREW - 01 September 2019

" As above-nearly £700 spent for a poor service. All customers in the shop were calling the budget helpline who were of no assistance at all. And just kept fobbing everyone off. The helpline on the front door was flaking off so we had to hunt around for the right number. Still no joy in terms of help. We were stuck in the shop whilst elderly relatives were waiting for us, others had flights which they were missing!!! "

" I had to queue for nearly two hours in the heat (New York) no air con. In a long line because their was only one member of staff on duty who was brilliant. When we got the car I checked it over and found a huge screw in the tyre which the was missed by the person whose job it was to check over the car. He was next to useless! So we had to wait in line again for another car which was dirty when it arrived and needed a vacuum. Two hours into my drive and the lights came on for a vehicle maintenance, please return to your dealer. All in all very poor service I wont be recommending or using Budget again and would like some compensation which I doubt I will ever get. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by BENJAMIN - 30 August 2019

" I would much prefer if all of the fees and add-ons were made clear at the outset so that you are able to get a real idea of what the total cost will be. "

" I was extremely disappointed at the level of additional charges, which exceeded what I had paid to hire the car in the first place. I knew I would have to pay for a car seat, but there was then a $50 inter-city fee despite having booked to pick up at New York and drop off in Baltimore, with the initial price being much higher accordingly. There was also a $33 'concession fee recovery' which I have no idea what it is, plus tax totaling $55 despite my booking saying all local sales taxes were included in my initial price. However, I was most disappointed by the fact that the options for paying tolls are extremely punitive. Either you pay them individually with a $15 fee each time or you pay a high daily charge. The equipment is already in the car so I do not understand why the customer cannot simply pay for any toll charges he/she incurs. I chose the daily rate - a total of $112 - but I felt rail-roaded into it by the woman at the desk who refused to explain it properly and simply fobbed me off with a list of roads which had cashless tolls. Clearly someone who has never driven in the city and surrounding area before is not going to have any idea as to which is the best option for them. The only reason I have not submitted a formal complaint as yet is that another issue we had - when the car we took had to be changed, meaning we had to shift all our luggage and the car seat into a new car, making us late - resulted in $100 coming off our charge, meaning it wasn't quite as ridiculous as it first appeared. I should not be surprised given prior experience with hire cars, but I still fail to see why you end up paying more when you pick up the car than when you book it in the first place, it provides a very skewed picture of what the likely total cost of the service is going to be. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by RICHARD - 30 August 2019

" Booking process was fine. Shame let down so badly by Budget. "

" Queued for 1 hour to be served. Car we ordered not available (full size SUV). Was offered smaller SUV (that had just been returned) which I rejected as not large enough. Eventually was given a large MPV and told to go to Newark airport and swap it there for the full-size SUV we ordered. Even then it had not been cleaned. Total time to get car we ordered was 5 hours, costing half a day of our annual family holiday. Absolutely shocking customer service and will never use Budget again. Considering claim against Budget for refund. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by CHRISTOPHER - 25 August 2019

" Your website was very efficient. "

" We expected from your paperwork to be able to pay $3 per day for an extra driver when we picked the car up, but the staff at the counter in Newark insisted it was $13 per day, which we declined. The car had a small dent in the right rear passenger door and a number of scratches on pick up, which we put on the condition report, hopefully this won't cause any problems because we didn't cause any other damage. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by DAVID - 20 August 2019

" Competitively priced and easy "

" Horace at the collection desk was very helpful so made the whole process stress free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PAUL - 14 August 2019

" No problems at all. Vehicle clean and excellent condition. Service was quick and polite. "

" Extremely quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MARK - 11 August 2019

" Waiting too long to pick up the car "

" It took over an hour waiting to pick up the car. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MOHAMED - 09 August 2019

" Great experience, no real issues. Friendly staff and process worked smoothly "

" Great experience, no real issues. Friendly staff and process worked smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by CATHERINE - 08 August 2019

" The online autoeurope forms are easy to fill out, though there could be greater clarification on some of the questions but all in all a good experience. "

" We had arranged to pick up the car at 11, there was only one staff member on the pick up desk and a lot of customers. We were finally seen at just after 12. The experience of waiting was very poor, the office had no air conditioning which was horrendous as it was incredibly hot. The Budget process is very paper and labour intensive which didnt help the time delays. We were also offered personal insurance which I noticed other clients weren't, was this because we are British? We had requested GPS sat nav for the car and was informed that the car did not this and we would be refunded the daily charge, - Ive not seen this as of yet. The drop off at JFK was very strange we were greeted with a badly maintained lot - ie lots of broken glass on the floor, several mangled vehicles. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by DARREN - 06 August 2019

" Always use AutoEurope for our car rentals in the USA, have never had any issues and recommend to friends. "

" Easy to find location, vehicle was as described i asked for a GMC Yukon and thats what i got. Great Service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by NEETAI - 29 July 2019

" It was OK. Car was good "

" It took 20 minutes to pull the car out of the garage although I was the only person waiting to get a car... "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by ROBERT - 23 July 2019

" Simple and effective pick up JFK and drop off at Boston. Have told my son to give you a try. Will use you again. "

" Pick up at JFK simple and was enhanced by the attention of the lady on the desk (Apologies I have forgotten her name - iesah)? She provided excellent customer service to my wife and I starting our trip around long island and cape cod. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by GERARD - 20 July 2019

" Gh "

" We waited for 2 hours in line to get the car. Only 2 staff were on duty. Appalling service "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANDREW - 15 July 2019

" See comment above about thrifty, and auto Europe not been open to fix this issue. We have only just got back, and will be contacting auto Europe this week about the issue we had. "

" We booked a dodge charger with auto Europe, when we got the thrifty counter they said we had only book a mid size car (focus size). They blamed auto Europe and said they do it all the time. We tried to call auto roupe but it was out of hours and messaged said to call back monday (this was friday evening). So we ended up paying an extra $200 to get upgraded to a bigger car (jeep), but still wasn't the dodge we wanted. So all in all very disappointed. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAVID - 12 July 2019

" Cheapest I could find. Transaction very straightforward. Will definitely use them again "

" Pick up wait time was a joke. We waited around 90 minutes. Some people who were there before us were still there when we left in our car. Zero communication from the staff on pick up too. The staff at the check in were much faster. This could have been part of the problem though where the counter service were very efficient but it put strain on the people getting the cars prepared. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by MICHAEL - 08 July 2019

" auto europe was fine the car was a good deal but NYC depot was too busy and not well enough manned at Budget "

" book in took above an hour there were only 2 guys on desk and a large queue.we only got half tank gas which was my fault alittle as I did not have 2nd page of contract that stated we had paid for full tank and could leave car empty.tried to bring this up on return but was told it was to late "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PAUL - 18 June 2019

" As an agent I find nothing wrong with your service, however I felt the price we paid was not value for money "

" Pick up representative not very customer friendly, tried to up sell which we declined, and when querying a prepayment to cover toll charges she was not very helpful in confirming if this was value for money. They are also doing themselves no favours by using Buick cars. Ours was a mid range suv, but the weight to power ratio was awful. It was an automatic yet gear change was like a manual, boot was small, and although it had integrated sat nav we were given a sat nav phone to use, the charge of which dropped out on our first journey and had to be kept on charge all the time. The cars only redeeming features were its sun roof and it drove quietly when cruising. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ROGER - 29 May 2019

" As above "

" Really good service by Ray we got an upgrade. mind you by the time we got there their were hardly any cars left. but we got sorted very quickly and easily. Would recommend you 100% "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by STANLEY - 21 May 2019

" Your rep. very helpful on the phone - hopefully you will be able to sort this out. "

" We seem to have been charged an additional $56.36 by Budget though I don't know what for. I spoke with one of your UK reps about this just now. Also, we were handed a receipt which lists $10.50 for "CFC" and also $52.50 for Transp fee 2.50 day. These were unexpected charges as I thought everything was included. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANDREW - 20 May 2019

" As written above I'm very disappointed and feel ripped off which IMO shouldn't happen? These people take advantage of the fact you don't know how much tolls are and that's wrong on all levels "

" The staff assured me on collection that I needed to spend 250 dollars on a toll pass! I feel completely ripped off as I didn't need anywhere near that and also had to pay some tolls because the tag didn't work!! They must work on commission so effectively get paid to rip people off!! Car was dirty inside and out on collection too! Won't be using thrifty or autoeurope again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by MURRAY - 18 May 2019

" Do not hire a car from dollar plus "

" Car was dirty, counter staff were chaotic slow and rude. Took an exceptionally long time to get the car "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NEW YORK, US - Reviewed by RICHARD - 07 May 2019

" We arrived at JFK but instead of Europcar as we expected it had been subbed out to another company, previous renter had obviously been a heavy smoker & the car smelt disgusting inside. They had made an attempt to clean the car but clearly not a nice experience for 2 NON smokers "

" We arrived at JFK but instead of Europcar as we expected it had been subbed out to another company, previous renter had obviously been a heavy smoker & the car smelt disgusting inside. They had made an attempt to clean the car but clearly not a nice experience for 2 NON smokers "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by ANDREW - 17 April 2019

" Auto Eurpe is fine and easy to use. "

" The car hire was handled by ADVANTAGE in Newark Airport. There were only three people ahead of me in the line, but it took over an hour to get served as although there were four staff present only one was checking in. When we were finally served, the advantage Employee tried to scare me into taking the EasyPass option at an extra $24 per day for my 8 day rental. I declined several times, but he kept outlining the difficulties I could have. (Note- we incurred $12 of tolls during our complete rental). This is an absolute scam and should be reported to the authorities, as my wife was very nervous during our first two days travel in the car that we would incurr the fines that the Advantage employee has threatened us with. When we returned the car, there was no one available to check that we had no damage. They point blank refused. again, extremely unprofessional behaviour. I WILL NEVER KNOWINGLY RENT FROM ADVANTAGE AGAIN. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by NICOLA - 31 January 2019

" Not happy "

" Additional costs for sat nav discusting,then the figure doesn't add up 2019 and you have to pay $425 for sat nav surely all cars have this inbuilt now "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by IAN - 24 January 2019

" All was good and well handled. I don;t get much opportunity to recommend! "

" All was good and well handled. I don;t get much opportunity to recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAVID - 23 January 2019

" It is really important to collect a car quickly after a long flight and this did not happen "

" Very slow and inefficient service at collection counter "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by KENWYN - 06 January 2019

" All points covered at Section 3. Very disappointed especially when comparing the experience with renting in Europe, which has always been a positive experience in general "

" 1. Staff member at pick up site added Roadside Assistance without my consent. I specifically stated I did not want any extra features but was invoiced an extra $70 at return location. Took over half an hour of remonstrating to resolve. Two staff told me they couldn't resolve the problem at hat location. When I refused to leave, a third staff member resolved the problem and removed the charge within 5 minutes. Felt like it was a complete con. Heard 2 other customers complain about elements of their agreements whilst I was there. Far from happy with Budget 2. Vehicle fitted with electronic toll tag........which didn't work. Didn't have cash available at toll booth which caused a significant problem. Should have been able to progress through tolls in EZ Pass lane but couldn't "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by JAMES - 05 January 2019

" Staff were very helpful, we had a fantastic car "

" Helpful staff and a great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PARTE - 02 January 2019

" Auto Europe is a company I've used for a while and I never get disappointed. It's very easy to just go online and find what you need. "

" They were very busy the day I picked up so it was tough to get a great response from staff "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by DANIEL - 09 December 2018

" AutoEurope should provide information on the EZPass system / payment fees for any rental in a State that uses this system, as it can add a significant extra cost to the rental. I would not have rented the car if I had been made aware of the extra fees that would be charged. "

" Car was substandard. Got a puncture within a several hours of leaving the lot, and was told that I either had to return the car to the lot or buy a new tire at my own expense. As the car was not safe to drive, I had to do this. Europecar got a new tire out of the rental! When picking up the car I was told I either had to pay $23.95 per day + tolls for an EZPass, or a $25.00 Admin fee per toll by mail. I had assumed that I could just pay cash, but this proved not to be the case, even in situations where there was a cash point, as the system automatically associated the car with Europecar's EZPass account based on the license plate number. This meant I had to pay something like $150 in "Admin fees" despite only incurring tolls on two days costing about $25 in total. Finally, I had to wait almost an hour for the desk clerk to check me through the system on arrival, despite there only being one person in front of me in the queue. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by STEVEN - 06 December 2018

" Days before my wife and 5 year old daughter flew to N,Y. I phoned you and also JFK, Advantage, to make sure every thing was in place and I was assured it was, we arrived after a 7 hour flight and another 4 to 5 hour journey outside of Albany NY, they were told by myself I was from NY my mom wasn't well , we arrived and they would not except my NY licence because I made the reservations from the UK, don't make Sence we were stuck exhausted, we had no choice but to pay another 300 plus dollars with another 200 dollars being held so another 500 plus on top of the 500 plus Pounds we already paid, we had to use all our savings to get to NY and for you to do what was done to us is unfair, and the care we reserved was not the car we were given , my wife has lost her Mum 6 months ago her best friend and were close to loosing my mom, and to deal with what yr company has done is unfair and totaly unacepable, we are still upset and pissed off "

" Days before my wife and 5 year old daughter flew to N,Y. I phoned you and also JFK, Advantage, to make sure every thing was in place and I was assured it was, we arrived after a 7 hour flight and another 4 to 5 hour journey outside of Albany NY, they were told by myself I was from NY my mom wasn't well , we arrived and they would not except my NY licence because I made the reservations from the UK, don't make Sence we were stuck exhausted, we had no choice but to pay another 300 plus dollars with another 200 dollars being held so another 500 plus on top of the 500 plus Pounds we already paid, we had to use all our savings to get to NY and for you to do what was done to us is unfair, and the care we reserved was not the car we were given , my wife has lost her Mum 6 months ago her best friend and were close to loosing my mom, and to deal with what yr company has done is unfair and totaly unacepable, we are still upset and pissed off "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 3

NEW YORK, US - Reviewed by MELVIN - 02 December 2018

" Good service "

" Quick and friendly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by VIJAY - 02 December 2018

" No comment "

" Was not happy due the fact I dot a defective vehicle at first and had to drive back to collect another car. Wasted 1.5 hours in doing so and missed an appointment as a result. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by CHRISTOPHER - 01 December 2018

" Ok, but feel ripped off about paying $70 for dropping the car off 1 hour late. "

" I was an hour late to drop add car and they charged me $70 extra. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by ROBERT - 29 November 2018

" One way drop off fee expensive and refilling charge! "

" Drop off bay for dollar was not well sign posted and very congested. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAVID - 28 November 2018

" Great prices and easy to book "

" Car had a lot of minor damage (all noted) and accepted. Not challenged by staff on check out or return. Charge for Easypay for tolls was high and the procedure somewhat confusing - even now not sure it worked. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by RICARDO - 28 November 2018

" Poor "

" Awful experience. Car was dirty. Check in:out was awfull staff are not interested "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by SIMON - 27 November 2018

" Used you before and no issues but I now need help in resolving this issue and this will be the true test of your service "

" Oil warning light came on, called the breakdown service, no Dollar sites near me, said get the oil changed which I did and then hassle getting a refund from Dollar when car returned. Was promised a call Monday and no call yet. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by CATHERINE - 19 November 2018

" The only negative with the car hire was the price. Very expensive. "

" The only negative in the car hire was the price. Very expensive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DANIEL - 18 November 2018

" We would recommend that in winter and late autumn months cars come equipped with a shovel, a scrapper and chains or tire socks, as we had to dig by hand and clean the car by hand to get ourselves back when we got caught in a freak snow storm. A 6hr drive became a 17hr drive and we couldn't get the car back till the next day. "

" Phoning them to let them know we was going to be late due to the freak snow storm that happened as we drove back all they could say is we have an error on the system we will sort out fines when you get the car back, made us panic over night as we struggled back in the snow. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ARI - 15 November 2018

" Thank you for the receipt you sent me! As mentioned below the total bill is: 448.52 For some reason I have got bills from you with total amount: 598,90 euros. You can find my bill document above. Could you, please, explain me these extra costs? Thank you for your help, and sorry about the extra work! Greetings: Ari Viitanen - - - - - - - - - - - ADVANTAGE & EZ CAR RENTAL NEW YORK JOHN F. KENNEDY INTL AIRPORT 31 JAMAICA, NY 11430 (800) 777-5500 RA# : JFK-88951 RENTER : ARI VIITANEN OUT : 10/15/2018 09:22 IN : 10/26/2018 07:33 UNIT# : FCJU514888 CLAS MILES OUT : 35522 MILES IN : 35523 MILES DRIVEN : 1 FUEL OUT : F FUEL IN : F TOTAL CHARGES : 492.99 RATE CHARGE : 307.67 REFUELING FEE 0.00 SURCHARGE COLLISION DAMAGE WAIVER - VOUCHER COLLISION DAMAGE WAIVER - VOUCHER ADDITIONAL DRIVER 33.00 CONCESSION FEE 42.58 STATE TAX 36.50 TOTAL CHARGES : 492.99 TOTAL BILL : 448.52 TOTAL REFUND : 0.00 BILL TO : CHECKED IN BY : DAVID FLXADV-MAHABEER This is your receipt. No other copies will be provided. Closed rental subject to final audit. Lähettäjä: JFK@ADVANTAGE.COM Lähetetty: lauantai 27. lokakuuta 2018 2.34 Vastaanottaja: ARI.VIITANEN@HOTMAIL.COM Aihe: ADVANTAGE - JFK INT`L A/P - Rental Agreement Receipt - JFK-88951 Attached is a copy of your receipt from your recent rental transaction with Advantage Rent A Car. If you have any additional questions or concerns please call us at (800) 777-5500. "

" Thank you for the receipt you sent me! As mentioned below the total bill is: 448.52 For some reason I have got bills from you with total amount: 598,90 euros. You can find my bill document above. Could you, please, explain me these extra costs? Thank you for your help, and sorry about the extra work! Greetings: Ari Viitanen - - - - - - - - - - - ADVANTAGE & EZ CAR RENTAL NEW YORK JOHN F. KENNEDY INTL AIRPORT 31 JAMAICA, NY 11430 (800) 777-5500 RA# : JFK-88951 RENTER : ARI VIITANEN OUT : 10/15/2018 09:22 IN : 10/26/2018 07:33 UNIT# : FCJU514888 CLAS MILES OUT : 35522 MILES IN : 35523 MILES DRIVEN : 1 FUEL OUT : F FUEL IN : F TOTAL CHARGES : 492.99 RATE CHARGE : 307.67 REFUELING FEE 0.00 SURCHARGE COLLISION DAMAGE WAIVER - VOUCHER COLLISION DAMAGE WAIVER - VOUCHER ADDITIONAL DRIVER 33.00 CONCESSION FEE 42.58 STATE TAX 36.50 TOTAL CHARGES : 492.99 TOTAL BILL : 448.52 TOTAL REFUND : 0.00 BILL TO : CHECKED IN BY : DAVID FLXADV-MAHABEER This is your receipt. No other copies will be provided. Closed rental subject to final audit. Lähettäjä: JFK@ADVANTAGE.COM Lähetetty: lauantai 27. lokakuuta 2018 2.34 Vastaanottaja: ARI.VIITANEN@HOTMAIL.COM Aihe: ADVANTAGE - JFK INT`L A/P - Rental Agreement Receipt - JFK-88951 Attached is a copy of your receipt from your recent rental transaction with Advantage Rent A Car. If you have any additional questions or concerns please call us at (800) 777-5500. Thank you for the receipt you sent me! As mentioned below the total bill is: 448.52 For some reason I have got bills from you with total amount: 598,90 euros. You can find my bill document above. Could you, please, explain me these extra costs? Thank you for your help, and sorry about the extra work! Greetings: Ari Viitanen - - - - - - - - - - - ADVANTAGE & EZ CAR RENTAL NEW YORK JOHN F. KENNEDY INTL AIRPORT 31 JAMAICA, NY 11430 (800) 777-5500 RA# : JFK-88951 RENTER : ARI VIITANEN OUT : 10/15/2018 09:22 IN : 10/26/2018 07:33 UNIT# : FCJU514888 CLAS MILES OUT : 35522 MILES IN : 35523 MILES DRIVEN : 1 FUEL OUT : F FUEL IN : F TOTAL CHARGES : 492.99 RATE CHARGE : 307.67 REFUELING FEE 0.00 SURCHARGE COLLISION DAMAGE WAIVER - VOUCHER COLLISION DAMAGE WAIVER - VOUCHER ADDITIONAL DRIVER 33.00 CONCESSION FEE 42.58 STATE TAX 36.50 TOTAL CHARGES : 492.99 TOTAL BILL : 448.52 TOTAL REFUND : 0.00 BILL TO : CHECKED IN BY : DAVID FLXADV-MAHABEER This is your receipt. No other copies will be provided. Closed rental subject to final audit. Lähettäjä: JFK@ADVANTAGE.COM Lähetetty: lauantai 27. lokakuuta 2018 2.34 Vastaanottaja: ARI.VIITANEN@HOTMAIL.COM Aihe: ADVANTAGE - JFK INT`L A/P - Rental Agreement Receipt - JFK-88951 Attached is a copy of your receipt from your recent rental transaction with Advantage Rent A Car. If you have any additional questions or concerns please call us at (800) 777-5500. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MOHAND - 14 November 2018

" Not responding "

" Very unprofessional staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by JIM - 05 November 2018

" Easy to deal with, staff friendly, would certainly use again "

" I had booked a SUV but they didnt have one on arrival. Supplied a F150 pick up instead - awesome! Could have only been improved by having a cover over the back to allow us to leave our property in when we parked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by SHARON - 04 November 2018

" very easy, and we got exactly what we booked. "

" Everything worked extremely well and efficiently. However returning the car with my elderly father, I was totally overwhelmed by the polite and courteous way the staff helped us get to our terminal building. Thank you your help it really made our trip! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by SATVINDER - 29 October 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JUSTINE - 21 October 2018

" This company was cheaper than a lot I found for one week, so it was maybe to be expected that their staff were not the best. The car was powerful but I was a little surprised 2 warning lights came on after only 2 days of use. "

" Counter staff rushed details about the car hire and confused me regarding the toll charges pass plate. She was unhelpful. On day 2 of 7, two warning lights appeared on the dash - turns out they were not serious luckily but still alarming. A service light and car tyre pressure (which would not turn off even after inflating the tyres!) "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

NEW YORK, US - Reviewed by IVETTE - 18 October 2018

" Very good prices and service from Autoeurope. I would highly recommend "

" There was an extra charge at the end of my rental for something that was included in the voucher. Budget denied it was their charge. It was entirely a charge made by Budget, but Autoeurope dealt with it quickly and efficiently and got me a refund. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by CHRISTOPHER - 13 October 2018

" It was easy to book a car through the AutoEurope website and it was very good value for money. The car was fine for what we wanted it for. The only disappointment was the administrator employed at the Budget office. "

" The online booking, collection and drop off of the car were easy. The Budget office was easy to fnd. However, the attitude and speech of the administrator at the Budget office was disgusting. She was very rude to both me and a Brazilian gentleman who was collecting his car before us. She spoke lazily and when the Brazilian man asked her to repeat what she said she told him to 'forget it' and muttered something under her breath as she walked away. We arrived half an hour early to collect our car and she told us to go away and come back later. We asked if we could sit and wait in reception and she said 'not really ... but you're going to anyway aren't you.' She then proceeded to sit and eat her dinner and chat on her mobile phone. Whilst completing the paperwork for our car she was picking her teeth with a plastic toothpick! Her customer service skills were appalling. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by MEHMET - 11 October 2018

" I wish we didn't get a pretty ugly smelly car. "

" Forcing me to meet ez-pass device was not cool since I would need that only for 2 days of my overall 7 day rental. Rental car was smelling very very bad (like dry stuffs frogetten in it for 2 weeks) and the staff did open all the windows on purpose before picking up the car, all 4 windows were open for a while when we got the car. So we couldn't get the smell and understand. We figured out at the second day and it was too late and far to go and change the car. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 3

NEW YORK, US - Reviewed by KEVIN - 09 October 2018

" If the price is right I will use them again but make sure I ask more questions we had been on the go since early morning and it was raining heavy had a 3 hour journey in front of use so just wanted to go. "

" They did not explain what we were being charged for, told us where to find our car to find out there wasn't one there had to stand for 30 minutes in the rain waiting for them to find one. Which I think was smaller as the fuel price we had been charged reduced, but they did not reduce the price of what we had been charged for the original car. Tried to sell us toll passes at a $120 dollars a week even though we knew we would only really hit tolls in New York we didn't take it. The car we received was new, not totally clean but fine, did not have any information in it though what kind of fuel we should use!! I had to spend 10 minutes searching the instruction booklet. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by ANTHONY - 06 October 2018

" Not enough depots to change car on our journey. "

" Staff surly and unhelpful especially after a long flight and long customs delay. Car had existing minor damage which was not recorded. Tyres were close to illegal. Service mileage indicator was on when car picked up-staff said had forgotten to reset it. No luggage bay cover. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by PETER - 02 October 2018

" Good value and easy booking process. No issues encountered. "

" Smooth [rocesses. Easy collection and return. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by CUAN - 30 September 2018

" Picked up car in New York. Exactly what we asked for, a RAV4 mid sized SUV. Drove around New England and dropped car at Boston. Rental staff were very helpful. Altogether a good experience "

" All good, hassle free and god rental price. Very happy customer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by RONALD - 29 September 2018

" Quick and easy to book & obtain the car "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DEREK - 29 September 2018

" good service "

" good service car could have been a little better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by CHRIS - 21 September 2018

" What they did was mainly fine. That said, the voucher said 'Sat Nav included' and then further down the document contradicted itself. Naturally Thrifty went by the second statement. The Auto Europe booking was very cheap but the very high charge for an EZ pass that others give for free narrowed the gap. "

" Poorly cleaned car with litter in it. Rediculously expensive EZ pass, when the tolls are just a few dollars. This added $400 dollars to a 3 week rental. It's something I've been given for free by other companies in the past. Counter staff tried to sell me an enormously expensive Sat Nav hire, turns out the car had a built in one. Handover comprised a woman pointing at the car as she walked away from us. Return fine, the guy seemed to care. The car was a little older and higher mileage than you might get elsewhere but hey, does it matter. Documents left in the glove box showed it had previously been rented by the premium brand. At the end Thrifty added £100 plus for concession fee and tax which the voucher said are included. When I contacted customer service I eventually got a meaningless fob off reply. Further contact had just been ignored. Awful rudeness. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

NEW YORK, US - Reviewed by FRANCES - 18 September 2018

" The deal I had from yourselves was very good, however your partner Advantage at New York JFK Airport is not so good. Their agent insisted that we must take the EZPass toll transponder at $25 per day (for 8 days) as we would not be able to pay cash an we would incur huge fines. However, when we were out on the road we could have paid cash (no more than $1 per toll) or avoided the couple of tolls which were by camera recognition. I hired a car from Dollar in Boston 2 years ago and the EZPass was $25 for the whole week! This cost, plus other handling fees they charged is outrageous, and doubled our car hire cost. As we had prepaid to you what we thought was the whole amount we could not walk away. To then find out that we have basically been lied to and charged over $200 extra is extremely disappointing. Also, we booked a Kia Sorento (or similar), but were given a GMC Acadia - for 2 people a 7 seater was excessive and used a lot more fuel, so cost more than we had budget for our road trip. Can you help/advise with this matter? "

" The deal I had from yourselves was very good, however your partner Advantage at New York JFK Airport is not so good. Their agent insisted that we must take the EZPass toll transponder at $25 per day (for 8 days) as we would not be able to pay cash an we would incur huge fines. However, when we were out on the road we could have paid cash (no more than $1 per toll) or avoided the couple of tolls which were by camera recognition. I hired a car from Dollar in Boston 2 years ago and the EZPass was $25 for the whole week! This cost, plus other handling fees they charged is outrageous, and doubled our car hire cost. As we had prepaid to you what we thought was the whole amount we could not walk away. To then find out that we have basically been lied to and charged over $200 extra is extremely disappointing. Also, we booked a Kia Sorento (or similar), but were given a GMC Acadia - for 2 people a 7 seater was excessive and used a lot more fuel, so cost more than we had budget for our road trip. Can you help/advise with this matter? "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 6

NEW YORK, US - Reviewed by MARK - 17 September 2018

" Auto Europe were very good. Booked car at reasonable price. Everything was arranged with Budget. "

" Car pick up was fine. However no one was available for drop off so we needed to wait with others for 15 minutes for someone to show up. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by CHRISTOPHER - 13 September 2018

" no further comments "

" Most things were great about the rental. The car we were given (Kia Sendona) was in exceollent condition and was very comfortable. It was easy to pick up and drop off the car. The location of the office, right next to Jamaica station is very convenient from/too airport. The staff were friendly and performed their duties quickly. However, they tried to confuse/scare us into taking on use of the EZ Pass toll paying system. We were shocked at the near $270 cost for use of the device for our 10 day rental and although we were unsure about how many tolls we would use decided against paying for it's use. This proved to be a very good choice. By avoiding tolls where possible we only ended up passing through one toll road on our whole trip through new york. Thus paying the (crazy expensive) processing fee of $15 only once. Much cheaper. Even had we not avoided tolls it would have been hard to get value from the EZ pass unless. Staff should not try to trick and scare customers into an undeed extra like this and dollar plus should offer a much more reasonable fee for it's use. E.g. only paying for the use of the pass on the days the car uses tolls. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JOHN - 10 September 2018

" As before "

" So pleasant to hire a car in the US without the confusing add-ons that has been my experience for the last 10 years. Well done Europcar "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DEREK - 10 September 2018

" overall good service "

" fast and efficient service, only complaint is that there was no air freshener in the car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by ROBERT - 05 September 2018

" Not the best dollar experience.. "

" The wheel cams of the car I was issued with whilst driving and taking a corner... The staff I spoke to didn't seem to be very sympathetic and just provided cursey responses .... Since googling I have found that it is a known issue with the car I was issued with .. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 2

NEW YORK, US - Reviewed by PHILLIP - 05 September 2018

" I wish all deals were this easy to arrange and this good value too "

" always a good experience with your company :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by ALEXANDER - 04 September 2018

" Ok "

" Rude and unfriendly staff at desk "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by JULIE - 02 September 2018

" No car was ready for us at pickup despite turning up bang on our expected time. Desk staff weren't reassuring at all. Lady insisted we didn't have roadside recovery, despite me telling her it's included with our rental. She still insisted no rentals are included, I then showed her my AutoEurope paperwork, which she still said it's not included, despite 'roadside assitance' CLEARLY being listed under 'included'. The vehicle they finally found to rent to us, wasn't 100% clean inside at all. On the way back to JFK at the end of our trip, we went through 2 x cashless toll roads/bridge, and I'm expecting a bill from Dollar soon, I just hope they don't pile on admins fees, as there was no other way for us to pay. "

" No car was ready for us at pickup despite turning up bang on our expected time. Desk staff weren't reassuring at all. Lady insisted we didn't have roadside recovery, despite me telling her it's included with our rental. She still insisted no rentals are included, I then showed her my AutoEurope paperwork, which she still said it's not included, despite 'roadside assitance' CLEARLY being listed under 'included'. The vehicle they finally found to rent to us (after over an hour of standing at the desk!) wasn't 100% clean inside at all, and had a fair bit of damage, jncluding the front bumper which was unattached slightly on the corner.) On the way back to JFK at the end of our trip, we went through 2 x cashless toll roads/bridge, and I'm expecting a bill from Dollar soon, I just hope they don't pile on admins fees, as there was no other way for us to pay. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by GILLIAN - 31 August 2018

" Overall good experience "

" Desk clerk not particularly friendly. Slight wait for car only about 10 mins "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PAUL - 30 August 2018

" Outstanding value and ease of use. Superb. Also the " nothing else to pay" all inclusive rate is reassuring and simplified everything. Thanks. "

" A two hour line to collect the car is unacceptable. Very poorly run counter. Everything else very good "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAVID - 24 August 2018

" We booked thinking that we were 'all in' and wouldn't incur any more charges... when we spoke with Thrifty staff they were simply flippant and shrugged their shoulders...not helpful at all. We certainly won't use Thrifty again.. "

" We were told at pick up we HAD to buy an EasyPass for toll roads..which cost us $300, the lady stated that our planned journey from Pennsylvania to Missouri was 'all toll roads'. In fact on the whole 2000+ miles journey there were NO toll roads! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by EDMUND - 18 August 2018

" Very competitive prices and easy to compare. "

" Good but as usual, they tried to rip me off with extras, like attempting to sell me a GPS when the car had it built in. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ALEXANDER - 17 August 2018

" Very easy and good price "

" The pick up are tiresome and they weren't very helpful "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by GINA - 15 August 2018

" Auto Europe was fantastic. Love that you provide tank of fuel and CDW standard. Thanks so much for organizing my rental! "

" Not enough staff at pick up or drop off. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by STEFANIE - 14 August 2018

" The condition of the car was appalling - not cleaned up properly with a terrible smell. "

" We had a terrible experience in that the car we rented had a terrible smell. The previous driver must have been smoking continuously in the car and it wasn't cleaned well enough. We had driven out of the car rental place quickly as we were late and didn't notice the smell until we were already on the road and couldn't return. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by JOHN - 14 August 2018

" Awful, see above. "

" The girl who dealt with me at the desk couldn't have cared less. 23.99 daily charge for E-Z Toll is extortionate. I pointed out a number of dints and scratches to a member of staff, he didn't seem to care. The cup holders in the back of the car were dirty. Estimated charges 254.79, actual charges 285.80, why is there a difference? why haven't I been informed about the difference. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by LISA - 10 August 2018

" Auto Europe provided clear information regularly in advance of the rental. It was a good value rental and I was happy with that part of the experience. Unfortunately the customer service from Thrifty was lacking. "

" The staff left a lot to be desired in their customer service. They were more interested in upselling me additional cost add-ons than explaining the terms and conditions that I asked about and were clearly uninterested in explaining anything to me when I was trying to weigh up my options. At drop-off I was sent in several different directions to find somebody and each time was treated like a simpleton for doing what I was told by another representative. The guy who checked the car in said that it was 'very dirty' due to a bit of gravel etc from people getting in and out of the car and said there may be a cleaning charge. I had shaken the mats out and what was in the car was no more than what had accumulated from a week of people getting in and out of the car. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by HANS - 10 August 2018

" No hidden extras "

" Good and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by KENNETH - 09 August 2018

" apart from the above it was ok "

" the car could have been cleaner there was no cd player the radio was rubbish the car wouldn't one day I had to phone the aaa and they talked me through how to get it started again if there had been a car manual in the car I would have known more about the car. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 3

NEW YORK, US - Reviewed by TIM - 06 August 2018

" No information was provided in advance regarding the cost of the toll tag, neither on Auto Europe's website nor Dollar's. This is unacceptable considering the magnitude of that cost. "

" The car was of relatively poor specification for the price. In particular, the trunk was not as large as anticipated and the windshield wipers were poor at clearing heavy rain. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by DAVID - 05 August 2018

" Auto Europe was a quick easy and good value, but Budget seem to have made this excellent service and price less of a good deal. "

" Chaos at the pick up, between the counter staff and the cars being brought up. Cars were being returned and sent straight back out as there seemed to be availability issues. The counter staff were very nice and professional, but struggled to get cars and customers matched. I ended up paying for GPS although the car had it built in. The Toll pass did not work at one place, and two separate toll booth staff stated the Toll pass on the car was not working, so I paid with cash. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JOHN - 03 August 2018

" If anyone anyone working for this firm reads this, get another job. You are working for a firm which is disreputable and which views customers as an inconvenience; there is no long term upside to that and you are better off working for pretty much anyone else. "

" We paid for convertible 4 months in advance and were given a Buick sedan. We were told that the firm you subcontracted to didn't provide them and you had been told this. We have contacted you several times and you have completely ignored us., non email reply and phone just rings. Your customer service is a joke and your business proposition strikes me as a con. I will be issuing you with a bill for the non provision of contracted services shortly. Your ratings on places like Trust Pilot are going to be reported to the relevant advertising standards agencies because they are clearly false. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by ROBERT - 03 August 2018

" x "

" x "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ROGER - 03 August 2018

" It all went to plan. "

" It went a smoothly as could be hoped. Buying a 'full package' avoided the hard sell that you often get with USA car hire. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by KENNETH - 31 July 2018

" Not pleasant being told on arrival that two features I thought I had paid for were not included and that I should pay another exorbitant (and by way of a total surprise) fee for an Easzipass. I suggest Auto Europe should get its contract and communication with its supplier sorted! All this is not said from point of ignorance as I have lived in the States. "

" Despite having a voucher from Auto Europe stating that GPS and Additional driver were included in my payment, both theses features were vehemently denied by the desk staff. Consequently I declined to have either, much to my inconvenience. I also declined the rip-off $20 odd per day for an Easzipass to cope with road tolls. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by MAURICE - 25 July 2018

" I have been to the usa 11 times and this was by far the worst experiance. "

" The staff was not at all helpfull, and we got a car with scratshing and bumping on all sides incl the inside. Furthermore we had made reservations including a gps and extra driver, both we did not receive because it did not come up in their system, a showing of the contract did not matter , this was not their problem! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by KEVIN - 24 July 2018

" Very good "

" Friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JESPER - 21 July 2018

" No further comments "

" No further comments "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by PETER - 16 July 2018

" Best price compared to other sites. "

" Pick up was a bit slow as it was pretty busy. Would have been good to be able to have some additional hours without having to pay for a full extra day. ended up waiting several hours in the airport to avoid a full additional day. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by CHRISTOPHER - 15 July 2018

" Auto Europe overall very good "

" I collected the vehicle in New York City and it was virtually empty of fuel We were very close to running out by the time we found fuel "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NEW YORK, US - Reviewed by THOMAS - 12 July 2018

" Seems pointless.making a detailed reservation when the pickup is so poor, once at the desk the one lady serving, being watched by 4 others was dealing with 2 clients, didn't have proper details of the inclusive booking I'd made, tried to charge extra for included items, and spent 40 minutes confirming things, that should have been Confirmed prior to my arrival. "

" Very disorganized at collection Supplies a car which wasn't suitable due to being a hybrid, alot if the boot was taken up with batteries, luggage had to be carried on the back seat. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by GRAHAM - 11 July 2018

" Good experience. Competitive prices as well. "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ROBERT - 11 July 2018

" Advantage at JFK (who provide the cars and service for Europcar there), will try to push buying the EZ pass toll option (most rental companies do this I believe). You can pay for the NYC bridge tolls etc on line by registering your license plate (registration number) with your credit card details for the duration of your rental as a generally much cheaper option depending on where you'll be driving. Advantage staff are helpful and prompt, providing a good service. "

" This was a booking using autoeurope website, finding europcar, which is serviced by Advantage at JFK airport (on airport at Federal Circle with most other rental company's). 3rd year in a row doing this. No hidden fees, straight forward. will do it again! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by COLIN - 06 July 2018

" Auto Europe fine "

" Mostly ok but I was charged $39 for satellite radio, I can't recall what that is and it was not explained "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PETER - 24 June 2018

" We were at the hire desk for over an hour. we were told the car we ordered was not available and would we take a van. if not, would we pay for an upgrade. In the end we got what we ordered. we were talked into getting an easy pass at $23 a day and did not use anything like that value, nor were we told that we had to open the transponder which was hidden behind the rear view mirror and i did not see it for a day or two. we returned the car last Wednesday and today, Sunday, have not received our invoice.If i were Europcar I would terminate my agency agreement with them (Advantage) because the standard of service is so poor "

" Europcar France is OK, i have got used to their way of doing business "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by GREGORY - 24 June 2018

" Fine with Auto Europe. Did what it says on the tin. Budget was not a pleasant experience, but hey, who said car hire had to be fun? They delivered what we booked and didn't try to rip us off. So happy enough overall. "

" A good value deal. As always, a long wait at JFK airport to pick up the car. Somewhat intimidating staff when you finally reach the counter, who you have to be very careful not to rub up the wrong way, almost as bad as US Border Immigration! The young man who received the car on return was unfriendly to the point of rudeness. But he was quick and efficient, if contemptuous! However, overall the deal itself was fine, and, through gritted teeth, I would use Budget again. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by STEPHEN - 22 June 2018

" Auto Europe were fine and easy to use but Thrifty let them down significantly. "

" Disappointed to be charged an additional days hire charge for arriving 15 minutes later than scheduled although we did arrive on time but had to wait for the Thrifty Agent to check the vehicle after waiting for him to assist other customers before seeing us. Counter staff were unhelpful and only interested in getting us to pay additional fees for toll passes etc. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JUDITH - 20 June 2018

" Very happy with AutoEurope this is the second time we have used them & they have been great next rime we won't jsut the Thrifty option "

" We chose not to take a plate pass and after making htat choice the counter staff person became quite surly. While we had our car we were told we had an EX Pass but we didn't, it turned out it was in hte glove compartment & the system had picked it up. We paid tolls & I tried to explain to the Thrifty people that we were happy to pay but didn't want to pay twice because the PlatePass had picked us up - they were most unhelpful - like it was our fault. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by CHARLES - 19 June 2018

" Brand new car, although late. Beware of all the extra insurance they offer which is NOT needed. "

" CAR was not ready when we arrived, an upgrade was offered for 300 but declined. We did receive a car after approximately 40 minutes which was within the ordered class. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by RICARDO - 16 June 2018

" The booking was straightforward and made working with Budget much more easy. "

" The counter staff was very helpful, however after a fairly efficient check in, it took them roughly half an hour to make the car available to me. It was an overly long wait without a proper explanation as to why. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by MARDI - 13 June 2018

" top class "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by KEVIN - 11 June 2018

" as mentioned above I think the charge for the EZtag for tolls was excessive, and certainly more than we used. I would be happier if there was a small charge added plus the toll cost and only calculated on Tolls we went through. "

" just a couple of things: on pick up the car had a low air pressure light showing on the tires. this was almost immediately on leaving the airport. Due to traffic and flow I was unable to immediately return so drove 40 miles to our hotel. Rang the help line, hoping that someone would be dispatched, however I was told to get it repaired myself, but if they change the tyre, I would need to keep the damaged tyre and bring it back to the rental agency. Luckily it was repaired by a friendly garage and I was refunded most of the cost. Also EZtag for the tolls. This was an additional $30+ a day for the EZtag. So added a further $360 on my overall charge. I estimated that we only went through $100 dollars worth of Tolls, if that. It would be better to only pay for what is used. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

NEW YORK, US - Reviewed by JAMES - 18 May 2018

" Dollar Autoeurope "

" where as the car was excellent the GPS system was so out dated we spent a lot of our time going in the wrong direction. On coming from the airport (JFK) to Ridgefield NJ it brought us through the centre of the city (NY). Then it took us 75 miles to Woodbury Common which in fact was 41 miles away. And sometimes it would speak and then again it wouldn't. A nightmare experience for a visitor. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAVID - 10 May 2018

" The extra add ons really did not make this a cheap rental in the end . Gutted really as I did a lot of research and chose dollar over the others "

" The car I ordered was not ready therefore I was given another. Not a problem but the car had sat nav built in but I still got charged for the never lost kit that I didn't need. Also extra £50 to drop of at the airport which I could of got a cab cheaper. Bit unfair "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PHILIP - 04 May 2018

" Worst car hire experience ever! "

" It's not Europcar in JFK they sub contract to Advantage and they were awful. Bridge tolls alone will cost me almost as much as the 8 day rental and the car was used from and to JFK with one other journey. No mention of rip-off toll charges at the time of renting so I've been tricked into a contract that has cost me twice what it indicated originally. Auto Europe must know how Europcar conducts its business so Auto Europe is culpable too. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

NEW YORK, US - Reviewed by VAHID - 29 June 2015

" I arrived to pick up my car and had to queue for two hours. The car I had reserved with Sat. Nav. Was not available. They provided me with a phone which had Sat. Nav on it. Upon my return they tried to charge me a further $130 for the Sat. Nav. I refused to pay and eventually it was waived off. "

NEW YORK, US - Reviewed by MARTIN - 28 June 2015

" Auto Europe provided good service however the agents ( Europecar at JFK were very difficult to find and the rental seemed to be through Advantages) Service at JFK was very slow "

" See above comment, service at JFK was very slow and actually not Europcar but Advantage I had to point out a dent in the car "

NEW YORK, US - Reviewed by MARTIN - 22 June 2015

" clearer understanding of types of car, the style received was not as expected. "

" the queue for collection on 12th June was horrendous especially in comparison to other firms within the same vicinity staff very slow. The car was not as expected, very small in comparison to my last visit with very poor power/acceleration. Returning on 20th the guy sat in the car whilst I was removing my luggage with the engine running making me rush, very poor customer service. I am unsure if I would use Dollar again as my car hire provider. "

NEW YORK, US - Reviewed by DAVID - 21 June 2015

" The main thing we wanted was GPi and didn't get it.even though we had paid for it in a special ! "

" The car was fine, even though it had no GP I which we had ordered.The lady we dealt with, obviously haven't been to charm school, rude and unhelpful, when we told her we had paid for GPI she dismissed it and said if we wanted it we could buy it again ! Very disappointing. "

NEW YORK, US - Reviewed by MICHAEL - 17 June 2015

" Website was easy to use and the documentation was promptly delivered. No problems in locating the pick-up site and none with the pick-up process. "

" The paperwork was processed quickly and the agent handling it was fine. However, the car itself was not particularly clean and was the bodywork was scuffed around the rear. The people handing it over seemed totally disinterested in the condition of the vehicle. On returning the car at JFK the site seemed cramped and confusing, although it is very handy for the Air-Train. The person checking in the car could not provide a receipt as his machine was "not printing". We took photos of the car and the dashboard (mileage / fuel gauge) just in case. "

NEW YORK, US - Reviewed by MARTIN - 03 June 2015

" the car was great although they did not recognise my voucher at first "