Auto Europe
- North America
- Central America
OK MOBILITY FRANCE CUSTOMER REVIEWS
- 6.3
- 5.8
- 8.1
- 7.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
OK MOBILITY FRANCE Car Rental Reviews
Average Rating for OK MOBILITY :
NICE, FR - Reviewed by RICHARD - 18 September 2025
" only dealt with online so it was fine. However due to OK mobile staff I may well hesitate. "
" The man that dealt with me at the OK mobile office in Nice was quite simply one of the rudest man I have ever met. Very disrespectful and once I had turned down extra insurance he was frankly horrible. FYI he had a beard. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NEIL - 17 September 2025
" Have found Auto Europe easy to use and good value, but now unsure the benefits of the additional insurance "
" We paid for full insurance via Auto Europe but OK Mobility wanted a further €278 for comprehensive insurance. This was a hard sell and quite threatening "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by CATHRINE - 15 September 2025
" Unclear insurance information resulting in significant additional charges which were unexpected when hiring the car "
" Slow service to pick up car - queuing for an hour Car not with full tank of fuel Hidden/unexpected insurance charges not communicated in advance "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by RUTH - 15 September 2025
" I have no opinion as to Auto Europe . The admin seemed fine but things were not great wiht OK mobility. "
" We dont like the insurance selling ( we had already upgraded insurance with Auto Europe) and as such we wont use this company again. Other companies have offered insurance but this was much more of a selling experience. We declined it. The time taken at the desk was far too long. The staff member seemed to take ages on the computer , logging information. It didnt appear to be automated as it should be. When we got home , we received an email saying that OK mobility had received information about a number of incidents regarding our car rental period & to refer to the "attached invoice". No invocie was attached.We contacted them and they replied ( quickly) saying that the matter was closed. They didnt comment on the email they had sent. They should have apologised as this was upsetting. The staff were all very pleasant to deal so its a shame we had to endure the insurance selling and their admin was less than satisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JONATHAN - 15 September 2025
" Perfect "
" All excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 14 September 2025
" It would have been helpful if Auto Europe said where the OK Mobility office was located in Marseilles airport. OK Mobility were very welcoming when I got there. However, I have never had such strong and almost misleading sales patter to upsell the additional insurance. I have an annual Car Hire Excess Insurance anyway and was quite taken aback by how strong the 'advice' was to the point I was glad to get away from the desk. "
" It would have been helpful if Auto Europe said where the OK Mobility office was located in Marseilles airport. OK Mobility were very welcoming when I got there. However, I have never had such strong and almost misleading sales patter to upsell the additional insurance. I have an annual Car Hire Excess Insurance anyway and was quite taken aback by how strong the 'advice' was to the point I was glad to get away from the desk. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 10 September 2025
" It is difficult to speak to OK Mobility Nice directly and I have asked an Auto Europe services reservation support person to do so on my behalf - as every email concludes by saying do not hesitate to get in touch if they can do anything else, but so far I have not had a response or received the receipt for the surcharge "
" OK Mobility have yet to provide me with a receipt for the additional cross border charge of 261 euros, despite being asked twice - when I picked the car up and when I dropped it off. This means that I cannot request a refund as agreed at the time of the pickup as I cannot add the receipt to your manage my booking system In short the cost was doubled and the desk person did not email the information requested The vehicle was great apart from this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KIRSTEN - 28 August 2025
" As above "
" Hidden costs drive customers away. I was told that my fully comprehensive insurance is not valid as it's not with ok mobility. I ended up paying another £541 for insurance...ridiculous. Needless to say you won't see me again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ADRIAN - 27 August 2025
" Very pushy salesman lady driver rude "
" Long waiting for pick up and if too many waiting have have to wait extra half hour need bigger busses "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ALLISON - 25 August 2025
" OK Mobility are awful & rude. I will not use again "
" Awful counter staff. Upset I didn't take their extra insurance. Attributed a scratch I was not responsible for to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SHAUN - 24 August 2025
" As above very satisfied. "
" Struggled to locate the office not enough signage in the airport. But staff were very helpful and upgraded me. Easy Process lovely new car and will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by HANNAH - 19 August 2025
" I felt that it was very unclear which company I was actually hiring from, from the voucher and info sent. I think the name of the car hire company should have been a lot clearer as working this out cost me a lot of time. "
" The office was not near the other car hire companies so it took me some time to find it. Where the cars were parked was also not well signed. There was no rep near the car park area to help so I had to walk back and forth a few times to meet them then check the car then back again to finish everything off. They also put a lot of pressure on me to buy additional insurance. It felt stressful "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTHONY - 18 August 2025
" No problems from start to finish "
" Fast service and excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRYAN - 18 August 2025
" As things stand I have paid for the same car hire twice "
" Upon arrival I was told that because I don't own a credit card that my booking with Auto Europe was not valid and I would have to rent directly through OK Mobility. I did e-mail Auto Europe to request a refund but as yet I have had no response. Whilst I have scored the staff at OK a 1 I am sure they would say there are efficient in as much as they got an extra 800 euros and they were all very nice but I was left in an impossible position. With hindsight I probably should have called straight away but they suggested that I wait for an e-mail of all the documents to come through as proof of what had happened. Despite requesting these I still don't even have them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBIN - 17 August 2025
" See above. Auto Europe do not have the correct rental information on there vouchers Auto Europe do not have the correct contact information on their vouchers - the AE number did mot work and the rental location number did not work. "
" Appaling experience with this car hire firm. Flight slightly delayed. The rental paperwork said there would be a €40 charge for late arrivals, disappointing but i accepted it. I spoke to your call centre who said they would let them know. You and the car hire firm had the flight number. When we arrived at the airport, about 2200 so not especially late for an airport serving location, they had closed and there was no provision made for us. Tried to speak to OK Mobility whose call centre was leas than helpful. The next morning tried to call them again and got conflicting answers about what could be done. Eventually got to the car hire office (approx 0900 the next day) as i assumed the car would still be there and i could just pick it up. However, told that the rental had been cancelled, we were a no show(??) and that i would need to hire direct from them. Had mo choice as they are off airport and there were no alternatives. Cost me an extra €500 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by EDOARDO - 15 August 2025
" Grest "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SEBASTIAN - 13 August 2025
" Before calling ok mobility, I rang auto europe. There was no compassion from the man who answered and the only option I was provided was to book a brand new vehicle and hope and pray that ok mobility would refund the original booking. Again, this was very much taking advantage of a customer in a vulnerable situation who had just been through the stressful process of dealing with a flight cancellation. "
" My original flight was cancelled 2 hours before departure with the next available flight 2 days later on the 28th July I called okmobility to ask if it was ok with I was 2 days late to collect the car. I said explicitly what date and time I would be able to arrive. I was assured three times by the lady on the phone that I would just have to pay a € 60 re-activation fee. Upon arriving at the okMobility counter, I was then informed the re-activation fee was only valid for 24 hours after the booking. Had the lady informed me about this on the phone, I would have made alternative arrangements. Instead I was forced to pay out over € 330 for a new car hire booking. Bearing in mind the original booking was around £175 and the new booking was for 5 days instead of the original 7. There was NO compassion at all from staff at the counter for a circumstance beyone my control. There was no recourse for the lady on the phone from okmobility who assured me THREE times that I would only have to pay a € 60 re-activation fee. This was very much taking advantage of a customer in a vulnerable situation who had just been through a very stressful couple of days following a flight cancellation. During what was supposed to be a stress-free holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LYON, FR - Reviewed by DARREN - 13 August 2025
" Booked a Mercedes C class ( or similar) got given a Seat Leon. Guy on counter tried to argue that it is in the same category. Had to accept it as only other vehicles on the lot were Renaults. He claimed that i should take it up with AE as they incorrectly made the booking. "
" Booked a Mercedes C class ( or similar) got given a Seat Leon. Guy on counter tried to argue that it is in the same category. Had to accept it as only other vehicles on the lot were Renaults. He claimed that i should take it up with AE as they incorrectly made the booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by ANDREW - 13 August 2025
" All round a very smooth and efficient service "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by IVAN - 13 August 2025
" As above. We'll be using OK Mobiliuty - and Auto Europe - again. "
" OK Mobility actually appeared to care about the customer experience, which is not always the case with car hire companies. There were a couple of scuffs (one on the wheel) which I hadn;t spotted when i collected the car as it was dark. They were willing to accept that I had not caused these. I've had bad experiences with this sort of thing before, so it was refreshing to deal with a company like this. I will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 13 August 2025
" See above "
" It wasn't made clear that ok mobility is not at the airport. As it was hot and we had bags etc we jumped in a taxi at the airport as I have an autistic child who isn't good at waiting, the taxi ripped us off to the tune of 60€ for a 5 minute journey which made me feel sick. It left a v bad taste re ok mobility , I'm sure it's in the small print somewhere but it needs to be highlighted v clearly that the place is not at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LOUISE - 01 August 2025
" Whole experience was horrible - was so relieved to hand it back. It ruined my holiday. "
" Felt the staff on pick up were hostile and threatening trying to for e extra insurance - ended up being so worried about driving the car that we only drove it to and from our campsite which totally defeated the point of having it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by AYDIN - 28 July 2025
" smooth transaction, best price on net "
" smooth transaction, best price on net "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SAMUEL - 23 July 2025
" See above "
" Unhelpful staff on pic up. Inflexible and playing a game to try to fleece more money from us. Given car which did not match with what we paid for, and then wanted more money from us to upgrade car to what we had actually paid for. Also charged extra to add extra driver to our car than our contract stated. Said that it was irrelevant that our agreement with AutoEurope said one thing. What's the bloody point of having a contract if the intermediate just does what they want and doesn't adhere to the contract? Uneven playing playing field and different sets of rules for each user within the agreement; they wouldn't think twice to hold us to account to the contract if there was an issue from there end. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by CAROLINE - 22 July 2025
" The. Worst. Leaving customers stranded. You should be ashamed. "
" The counter was closed when I arrived delayed at Bordeaux airport. No hrlp. Useless. Appealing. Didn't receive vehicle. Had to spend €500 with Avis who were very helpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by GORDON - 20 July 2025
" The extra insurance we bought from Auto Europe was not recognised be Ok Mobility. This was confusing and not what we wanted. Feels like an expense we did not need. "
" Good service at pick up and drop off. Straight forward to collect and drop off. As usual the insurance offers at pick up are long and complicated and make you feel you need it. We didn't take it however. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALASTAIR - 08 July 2025
" Best value "
" All good and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CYRIL - 10 June 2025
" Spoiled the holiday. I expect AutoEurope to investigate and refund my costs. "
" Arrived late due to flight delay. Had trouble with original booking credit card. Called bank. OK Mobility insisted that they couldn't take another Credit Card and the only way to secure booking was pay over £500 on debit card. Which we were forced to do. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by SCOTT - 04 June 2025
" Cannot be beaten on price and the car service was questionable - maybe turned around too quickly..? Difficulty finding the bus to get to the pick up place was off putting "
" Difficult to find pick up place at airport. Pick up - guy tried to up sell insurance I did not need and was rude when I said I had it all covered. Bonnet was not shut properly when I took off - obviously someone was trying, then forgot to put screen wash in the water tank "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by ANGELA - 24 May 2025
" Good experience,very efficient service. "
" All the staff were super friendly & helpful and we had a really nice car. The mini bus was waiting for us on arrival and very soon came when we departed . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - 02 March 2025
" Have always used auto-europe "
" Pick up tried to get me to take out additional insurance, despite telling him I have carhire insurance, Car return was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 25 February 2025
" Everything was good "
" Friendly and no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTINE - 03 February 2025
" A nightmare "
" Out flight was delayed. Then we found out the car wasn't even at the airport. We lost all our money and had to rebook "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by KAROLINA - 24 December 2024
" Always happy with AuyoEutope "
" They don't provide winter tyres but try to sell snow chains for outrageous price (hire for a week - €85. We bought new ones in supermarket for €32...). Generally budget companies try to earn wherever they can I guess. Shame it hits you straight in the face... "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by ADRIAN - 16 November 2024
" Professional, no problems "
" First time I've used them and was happy with ghfm "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LYON, FR - Reviewed by IAN - 04 November 2024
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by GREG - 07 October 2024
" If you refer to the multiple emails sent regarding this voucher number maybe someone might respond positively. Very dissatisfied and disappointed with the whole process which totally destroyed our whole holiday as we had to pay for another car hire which we really couldn't afford to do! If 0 was an option I'd choose it! "
" If you refer to the multiple emails sent regarding this voucher number maybe someone might respond positively. Very dissatisfied and disappointed with the whole process which totally distroyed our holiday as we had to pay for another car hire which we really couldn't afford to do! If 0 was an option I would choose it! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by PHILIP - 17 September 2024
" As always, great service from Auto Europe. "
" Excellent service from friendly and helpful staff. Quality car at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RICHARD - 28 August 2024
" ok "
" massive que to get car took over an hour. Staff however where really friendly but as usual tried very hard to sell me insurance i did not want "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOANNA - 18 August 2024
" Superb experience Great team Faultless "
" Wonderful experience, great communication, super staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - 12 August 2024
" Have used auto Europe for almost 20 years and no issues "
" Long time to get the car and a very HARD sell for their insurance "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by STEWART - 11 August 2024
" Excellent, I'll definitely use you again "
" They we're very friendly on arrival and at the dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LAWRENCE - 10 August 2024
" I was extremely frustrated that the information you provided was at best inaccurate. There was no mention of the terminal (1 or 2) to pick up the shuttle bus, just directions. So much so that I had to pay for a taxi to take to OK Mobility's rental desk a few miles away at a cost of over £31 to myself when it should have been free. Will you reimburse me this amount as the fault is entirely yours for your vague description? Doubtful. Everything at OK Mobility was good but your customer service which I phoned 3 times left a lot to be be desired. Not great for a seasoned traveler using a company likes yours for the first and probably last time. Please look at your directions for pick up at Nice airport. "
" Good, efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 04 August 2024
" No issues at all "
" I would reccomennd you post the location of the transfer minibus and the times it departs . Service was great, vehicle was new, Michael at the transfer desk was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by REBECCA - 23 July 2024
" You sold me a care hire for a company that closed less than 50 minutes after my flight details (which you had) their last shuttle ran 35 minutes after my flight was scheduled to arrive. My flight was delayed by 25 minutes. Waited for the shuttle for 45 minutes before realising it was no longer running and the hire place was already closed. Called the out of hours number, nobody answered after 35 minutes, nobody called back when I elected the call back. When I followed up during the business day I spoke with a woman who was combative and rude, telling me it was my fault and I should have notified AE that the flight was slightly delayed and I was unreasonable. Refused a refund or any remedy, disgusting!!!! "
" Pointless, made no attempt to wait or contact me despite having details and being perfectly able to see the flight was a little late "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by JAMES - 13 July 2024
" Will happily use again. "
" Friendly, helpful staff. Good car. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 01 July 2024
" Disgraceful, never again! "
" OKMobility did not honour the contract that I agreed with AutoEurope. They wanted to put a hold on Eur1200 instead of Eur900, and then said that if I paid Eur132 they wouldn't hold any deposit at all and that I would get Eur100 back when I returned the car. They said it was for full insurance, and when I said that I had already paid AutoEurope extra for the full insurance, they said that it wasn't valid. I was very tired after my flight and just wanted to get to my hotel, and unless I agreed to their demands I wasn't going to get a car, so reluctantly I paid them. They did not return the Eur100 at all so the hire cost me an additional Eur132 more than I had already paid AutoEurope! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GREG - 28 June 2024
" Problem with driving licence - an e-version was not accepted so I couldn't take the vehicle. Trying to recover my money now. Please help/follow up. Thank you "
" Problem with driving licence - an e-version was not accepted so I couldn't take the vehicle. Trying to recover my money now. Please help/follow up. Thank you "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by MITHILA - 19 June 2024
" I've always used autoeurope but this experience has put me off a little "
" Last minute insurance add ons made this more expensive than some of the in airport options. The drive to the office to pick up was very far from the airport. Treatment from staff (almost bullying) was unnecessary "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRIS - 03 June 2024
" Was not given enough information about location before booking. Insurance cover as misleading. Thought I had paid everything but was required to pay extra on arrival. "
" Not actually at the airport. Transfers added to journey time. Was charged extra insurance on arrival "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8