AUTO EUROPE OLBIA, ITALY Car Rental Reviews

OLBIA, IT - Reviewed by MARTA - 21 September 2025

" Outstanding experience. Easy to find, car in great conditions, everything was clear from the beginning and no unexpected expenses or surprises "

" Very efficient process. The car was great "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JASVINDER - 14 September 2025

" We had no issues "

" We had no issues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by RICHARD - 10 September 2025

" booking progress with Auto Europe great however your partner Sicily by Car was awful "

" The waiting time of 2.5 hours to register at pick-up desk and then +30mins for car to be delivered to pick-up point was not acceptable. We then had an issue with the car (cutting out on a main dual carriageway) and were informed that the car could be picked up on a tow truck and then we would have to pay for a taxi to Cagliari airport to collect another car - again totally unacceptable. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by DAVID - 09 September 2025

" Good booking experience. Bad experience with Sicily rent a car "

" Long queues at pick up with an online queuing system that didn't work. Charged 80 Euros cleaning fee at return because of a little sand inside the car from the beach - first time this has ever happened to me in many years. Avoid using this company "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by DAVID - 04 September 2025

" Booking experience was fine but Viaggiare assistant suggested that using Autoeurope meant our booking lacked some of the benefits other booking systems may have. "

" Overly pushy when trying to sell their excess cover - would not give in even when I assured them multiple times I had separate excess insurance. I was told by counter staff that because I booked the car through Auto Europe, if we had a breakdown we would not be entitled to another car and also any breakdown we would have to pay a fixed fee plus additional charges per km for recovery - is this a true policy when booking through Autoeurope? I insisted on not needing to purchase their excess cover and assistant told us they were giving us a higher value car than we booked therefor the excess costs would be even higher and that was the only car currently available. The Opel Corsa we eventually got had multiple dents and scratches on all sides , interior was not clean and screen wash ran dry on first drive. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by WILLIAM - 03 September 2025

" We live in a digital world. I have a valid credit card via my official Barclaycard app, and had my driving licence and passport with me so there was no doubt I was who I said I was. Why you needed to see the actual piece of plastic when all the details are on the app (including the front and back of the card EXACTLY as if in person) I have no idea. I was unable to get a refund, and staff on the desk were totally dismissive. So nearly £300 thrown away. It will be interesting to see if you offer some sort of voucher or refund to me - especially if "Great customer service is indeed your top priority"!! "

" They wouldnt accept the credit card app off my phone, nor another family member's actual credit card so i wasn't able to rent the car. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by PHILIPPUS JACOBUS - 31 August 2025

" If I was Auto Europe, I would review my relationship with these cowboys. They're clearly understaffed. I'd just book direct with the mainstream car rental companies in the future. "

" The queue to check in was so long and moving so slowly that I abandoned my rental car with Italy Car Rent after a hour waiting in line and the queue not moving and paid a premium as a walk up customer with Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by PIETRO - 30 August 2025

" Pick up in time "

" I arrived late for pick up and had to pay 100 euro because auto europe cancelled my booking car was dirty "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by DAVID - 24 August 2025

" Auto Europe were good hit Viaggare were terrible and would tell people to avoid at all costs "

" Tried to give us a smaller car than we had booked and then charge us for a larger car. Pick up took over and hour and drop off took about 30-45 minutes. They were awful. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ALI - 21 August 2025

" when i paid for car rent it includes with the price the comprehensive insurance however when i get to viaggare they said it didnot inlude so i have i have to pay again .. sounds like scam as they agreed. autozone needs to refund me first that insurance price i paid. "

" i paid viaggiare for comprehensive insurance again as they said autozone didnot add the insurance i bought from them which i find it odd and to me sounds like a scam "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by SELIM - 20 August 2025

" Althought i bought the Autoeurope full insurance, the ground staff warned about the insurance, saying it was complete in case of accident etc etc. they kept suggesting we need to purchase theirs. not sure how legit was that. "

" We booked a Viano but got a renault traffic. it was the same category so thats not really an issue. Having said that, the car was v dirty on the outside, and barely cleaned inside. The breaks of the car were faulty and unsfe to drive around. Very disappointed that no checks were carried or quality controls were done before hand. The ground staff was v polite and fast but unf couldnt change the car at that point. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by MAXIM - 13 August 2025

" I used AutoEurope before and always had good experience. Full cover insurance is definitely a big advantage as it helped me recover the big charge that I had to pay to the rental company. "

" The car was nearly new, clean and in very good condition, so pleased with that. The staff offered to buy their own insurance but it was too expensive and I declined as I had purchased full cover insurance from AutoEurope. Unfortunately, someone scratched the bumper while it was parked. When returning the car, an employee examined the car and found some other 'damage' which I didn't agree with. I also found that one of the marks was on the photo I took at pickup but it was not on the report and the staff said to contact main office. It felt like they were targeting people who didn't buy rental company's insurance and I had to pay large amount for some minor marks. I will never rent again from this company as it seems like a scam. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MIRANDA - 12 August 2025

" As above. Appalling customer service. Zero explanation for what you are being asked to sign for and I had rubbish pushed into me in the car park and told to remove it to the premises with no proof. The staff were totally unhelpful and rude. "

" Had to call 6 times before the shuttle bus could locate me and my 3 young children. The first car broke down due to needing a service a slow puncture on collection the tyre pressure was low. On drop off the blonde haired lady said I heard you call me an a hole. She threw our bags out of the shuttle bus and said its not an included free service and left us in the heat of the day with no way of finding ourselves to the airport. She was rude from the outset very moody even to her colleagues and other customers. She said to one out loud jesus christ why didn't you make sure you're card was working before yiu came out here. And them offered them no help. She claimed the car needed a deep clean but I only had it for 2 days and it needed vacuuming which I was under the impression was included. The check in and out procedure was carried out in a language I'm not familiar with so I didn't understand what was going on. The staff on the whole were unfriendly and unhelpful. Will definitely not be using again. No way. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by JOANNE - 12 August 2025

" As above - not happy with cost of extra insurance . "

" The full insurance was very expensive - more than the original car hire . Also I was charged more than I'd been told at the airport . That first amount dropped off my credit card and was replaced by two further amounts costing more . "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by COSTANTINO - 09 August 2025

" Overall happy and very competitive "

" Very good overall service, all cars 1 year or under, would use again "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by EWAN - 06 August 2025

" Very good value "

" Friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by JAMES - 29 July 2025

" I will be doing the opposite of recommending "

" I will be doing the opposite of recommending "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by MARK - 28 July 2025

" Car was fine, service good and competitive price - thanks. "

" Car was fine, service good and competitive price - thanks. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by BARIS - 15 July 2025

" Drivalia is an average company, they marked mild damage on the report for the front bumper although I have not caused any damages. We'll see how it goes if they try to charge anything. "

" The car was not in the area the Drivalia staff told me. So I headed back to the office building, then they apologized and showed me different area in the car park which was quite far away. I walked with a huge bag and the car was not there again. I walked back to the office building, and they said it's in the next row. It was in the middle, not in the parking rows of Drivalia but within a different company's parking area. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by JOSH - 15 July 2025

" As per the complaint I raised with you customer services team (ticket 4484752), I have a grievance with the hire company. "

" Hi, please see customer support ticket 4484752 "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

OLBIA, IT - Reviewed by MATTHEW - 12 July 2025

" As above "

" Good service on collection of car amd return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by NIKOLAI - 07 July 2025

" Great "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MIECZYSLAW - 05 July 2025

" I didn't get the car I ordered, a Fiat 500, I absolutely wanted that model and that's why I paid 100 euros more and the lady said I could get a Fiat Panda which was cheaper to rent and that it was the same class of car, I'm very angry about that. The service itself and the return of the car went quite quickly without any problems. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 04 July 2025

" Perfectly happy but perhaps you should be more selective as to companies you offer "

" I have had this before with car hire firms. As soon as you say you have your own insurance upon return they feel duty bound to find damage. On this ocassion the operative tried to say there were scratches all along the passenger side of the car from bushes etc. I disputed this and he eventually gave up. It is both very poor customer service and business practice and should be stamped out. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by SHADI - 03 July 2025

" will not use again. "

" terrible service. dirty car and staff at counter are not very helpful. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by PHILIP - 02 July 2025

" Underwhelming! "

" Car was not clean at pick up. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by ANTHONY - 02 July 2025

" Overall, average taking into account the issues re Credit Card and returning the car. "

" Collection process wasn't great as the Renter initially refused to accept my Barclaycard, the only Credit Card I have as it has my First name initials and not full name! My drivers licence has my full first name written not initials! This is potentially an issue for every holder of a Barclaycard! In addition on returning the car the queue was massive as it included those dropping off and those collecting. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ABIGAIL - 28 June 2025

" Auto Europe is a great company as their Excess cover policy and excellent customer care is reassuring "

" Smooth process, and car was easy to drive "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by FEDERICO - 23 June 2025

" Very bad one "

" Email of booking confirmation received tells to collect the car from a deposit outside the Airport Go to the meeting point wait more then 20 min for the van, go to the deposit to being told to go back to the airport Arriving back go to Centauro and wait 1h because it is busy with Centauro staff panicking and arguing with customers Car is not cleaned at all, tank only half full even if at time of booking Centauro state it Full tank but they say it is the best they can do Really unprofessional Terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by JOHN - 18 June 2025

" At Olbia airport a lack of signage at the airport arrivals area did lead to some wasted time locating the rental's office. "

" The service was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MARK - 17 June 2025

" Please see above "

" No clear signs for Dollar desk. After a long search, you had to go to the Hertz desk. Car return also to Hertz. Would be nice to have that info at the start. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANTONIO - 16 June 2025

" I already use viaggiare before but I never had these kind of problems "

" the two very arrogant boys-men at the counter wanted to sell me a comprehensive insurance at all costs and at the same time wished me an accident since I declined their proposal and the same with two girls near me i rent small car honestly but without air conditioning and not even the possibility of charging my phone . "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by JONATHAN - 16 June 2025

" Good service, reasonable price, would use again "

" Easy, straight forward service, near to airport terminal and nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 11 June 2025

" Disappointed that my booking was passed onto another company and disappointed with quality of car and service and that we did not get the car we booked. "

" Pick up was time consuming and inefficient, car rental very poorly signposted in the airport. Car had not been cleaned inside or out, windscreen wiper needs replacing. Vehicle low on ad-blue. No instructions for sat nav. Nothing like the car we booked, lots of minor damage to bodywork. Car mileage in excess 40k "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by JAMES - 07 June 2025

" Easy to book, good value "

" Easy pick up and drop off. Although it wasn't explained to me that €50 had been added to my bill for breakdown. I only noticed this after the charge was added on drop-off. Perhaps my own fault for not reading everything in detail, but hard when it's only provided in Italian and you are "rushed" through the signing process to get your keys. Car was good quality and relatively new, although very dirty and smelt like someone had been smoking in it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by CRAIG - 01 June 2025

" See above "

" I have an outstanding claim against some damage that was there before we hired, we have video evidence which I sent back but have received no further communication "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by CRISTIAN - 29 May 2025

" good process, minimal hassle. the only downside was the lady at the pickup trying to sell insurance. "

" the big blond polish guy was very pleasant and was obviously enjoying what he was doing. very friendly and lively. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by RONALD - 19 May 2025

" The process of booking with you is always great, but it remains to be seen how easy it will be to resolve this as I took out the extra insurance cover with you, so I hope there will not be a problelm getting my money back. "

" Pick up chaotic - took ages. Allocated car and parking bay but this was wrong - had to walk through long lines of cars to find the vehicle. On return was apparent that some damage had occured ( presume whilst parked). Was told damage would be €450 and was told to sign but when email arrived it advised £815 taken. The operator (Francesco) took my contract but did not return it. He said there was a problem and that they would correct it. The promised email did not materialise. I called the office and was told to email, which I duly did but still have not received either amended damage report or copy of the contract as requested. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by ALAN DAVID - 17 May 2025

" This was not the best hire i have experienced. "

" I was charged an additional 200 euros for additional insurance. The car was dirty and hadn't been cleaned inside or out and the fuel tank was not completely full. It also had a couple of dents/scratches. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 2

OLBIA, IT - Reviewed by PAUL - 16 May 2025

" No issues. "

" When I picked up the car, unfortunately it was an automatic even though I had ordered a manual. I went to the kiosk where I was told it was all they had. I explained that they cannot supply an automatic as I have no experience of driving one and am unfamiliar, I showed them the voucher which clearly stated Manual. Following that, all was resolved in 15 minutes and they provided me with a manual car which seemed to be upgraded from what I ordered. All was well in the end. Drop off was efficient with no hassle at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ROBERT - 15 May 2025

" My voucher said we need to take shuttle from Terminal to Centauro - this is not longer correct. "

" A long walk from the counter (in Terminal) to where the car was parked - and sign-posting very confusing. Apart from that - everything very good. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 12 May 2025

" Excellent "

" Very professional and new car as well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by RAYMOND - 26 April 2025

" I am waiting for a response from autoeurope about the problem "

" I have been charged for damages, there was no damages, I cleaned the car inside and out, and know that there was no damages, I was charged over 500 euros "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by BRYAN - 23 April 2025

" Convenient having the car located at the airport and not needing a bus transfer to the car hire location "

" Convenient and friendly. Pity about the extra charge for a car wash. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by MATEUSZ - 23 April 2025

" we will be back "

" We found the drop-off process to be quite stressful. Traveling with three children and a considerable amount of luggage requires time for unloading. The agent's demeanor created a sense of urgency that added unnecessary pressure. A more patient approach from the staff would be greatly appreciated by families in similar situations. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by DAVID - 22 April 2025

" Easy to book "

" It took over an hour and 10 minutes to get served at the desk to pick up the car. There was only one person working on the desk, at first. He was very friendly and efficient but totally overwhelmed with the workload. When we eventually picked the car up There was a queue of about 20 people behind us waiting to be served. The car itself was fine, but I do wish they had cleaned the inside of the windscreen before giving it to us. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ADAM - 07 April 2025

" Everything was fine "

" Everything was fine, the car was brand new "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 21 March 2025

" we have a complaint about the way this supplier applies the excess deposit and removing of it - it is acting contrary to Auto Europe terms. It also leaves people open to fraud by requesting bank details that in our our experience no other suppliers do. "

" we have already emailed our complaint about this supplier - but after 2 days haven't received an acknowledgement or answer from Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by DAVID - 19 March 2025

" I don't know why you insist on a comment "

" I don't know why you insist on a comment "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by HUMBERTO - 03 November 2024

" It was alright. "

" It was alright, very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by TIMEA - 25 October 2024

" Auto Europe was a good third party contact and it was easy to submit the refund request. "

" We were charged by more than 1000EUR upon returning the car for damages however we took pictures before leaving on the first day. On the day we returned one of the staff member when checked the car knew exactly where the damage was as it was there before. I think this isn't professional at all. Thankfully we had a full cover insurance however it was a bit concerning as we were driving carefully. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by TREVOR - 15 October 2024

" See #3 above. "

" It would have been very useful to know the exact location of the Felirent offfice. A small map on the documents we print out to hire the car, would be ideal to save hunting around & asking various people where Felirent office was. However, once located everything was just great, so THANKYOU. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MAURICE - 08 October 2024

" Never had a problem with Autocar. They even answer the phone and are very helpful if I have any queries. "

" Goldcar have gone crazy. I don't know whether they are trying to sell speedy pickup to customers, but the check in queue was a disgrace. There were more people in the queue (30-40) than in the aeroplane that landed us at Olbia airport! So there was a lot of angry customers ahead of me. A fiasco. Everything else was ok, though. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PETER - 07 October 2024

" All reasonably good apart from comments above "

" No paperwork, confirmation of safe return, deposit refund or invoice provided so left in limbo. They said this would be emailed. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by ANDREW - 02 October 2024

" Car interior was not very clean "

" Car interior was not very clean "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by EWART - 01 October 2024

" Overall disappointing, too many unknowns. It did spoil our holiday being stuck without transport as public transport options v limited, and taxi hire v expensive. "

" the rental location was quite a way away from the airport. Also autoeurope said that felirent wouldn't accept a debit card for a deposit, whereas I have rented cars on innumerable occasions around europe without a credit card and never had a problem before. I didn't collect the car in the end as we had had a long and fraught journey getting to Olbia and I didn't want to lug all our luggage to the rental location only to be told we couldn't have the vehicle. I did speak to autoeurope regarding this, who said they would provide a refund into my bank account, which I have not yet seen. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MIKHAIL - 28 September 2024

" Good experience with Auto Europe before, when we have a car from Enterprise. "

" We booked our car including full insurance, but we got the car, lady on reception said, that this insurance with auto europe, not with b-rent, so we have to pay another £90 for the full insurance. This is never happened before, so we were surprised. Be careful, when you booked through Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by DEJAN - 26 September 2024

" All grwat "

" All was great, staff, vehicle, office... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by SIMON - 25 September 2024

" Not having received any help or satisfaction from Surprice with the car failing to lock I called Auto Europe to see if they could help and they were equally useless. I will not be using them again and would never recommend them to anyone let alone a friend. "

" The collection experience was appalling. We had to queue outside their office in relentless heat for over an hour before even getting through the door to complete the paperwork. We were told our car was being brought round from the car wash. We had to wait another hour before it arrived (despite numerous complaints made to staff). When it arrived, the boot wouldn't open so our suitcases had to be loaded by lowering the back seats. When we arrived at our destination, 2 hours drive away from Olbia, the car would not lock it's doors. I called Surprice the only help/ advice they could give was to return the car to the airport and they would investigate. All in all a very bad experience. Dropping off the car was utter chaos. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by VINCENZO - 25 September 2024

" Very pleasant "

" Generally very good they do pressurise you to take their own insurance which is quite expensive and on returning the vehicle they were very slow "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ARUNAS - 23 September 2024

" Do not have any problems "

" Good staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PETER - 19 September 2024

" As above "

" Car was damaged and the damage was not documented on the contract. The person who handed over the keys knew it was damaged. Didn't want to amend the contract to show it. Didn't want to leave his office in the car park. Didn't want to walk around the vehicle with me. Didn't want to do his job "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by JOHN - 17 September 2024

" Pleasant experience "

" Pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CESARE - 13 September 2024

" I had initially hesitated to rent from Rentalplus since they had some awful reviews. But having a very competitive price and also all other rentals had bad reviews, we went through anyways. Upon collection we had a smooth start, gave our online voucher info, paid the deposit and literally in 10 minutes we ere on our way. 10 days with no trouble, and at return the car was quickly inspected and our deposit released. Honestly I will probably book again with Rentalplus, with any rental company it's a flick of a coin. It could be go very well or awful. In our case we had very little queue, as it was beginning of September. Please overall trust Rentalplus. "

" I had initially hesitated to rent from Rentalplus since they had some awful reviews. But having a very competitive price and also all other rentals had bad reviews, we went through anyways. Upon collection we had a smooth start, gave our online voucher info, paid the deposit and literally in 10 minutes we ere on our way. 10 days with no trouble, and at return the car was quickly inspected and our deposit released. Honestly I will probably book again with Rentalplus, with any rental company it's a flick of a coin. It could be go very well or awful. In our case we had very little queue, as it was beginning of September. Please overall trust Rentalplus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by PETER - 13 September 2024

" Shocking "

" Shocking "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by HARRY - 13 September 2024

" Please see above. The above review about Surprice reflects very badly on Auto Europe "

" Firstly, my part to blame, I did not realise that through Auto Europe, I was booking with another company (Surprice) Regardless, when we arrived the queue for the place was out of the door. We waited two hours to get to the front of the line. In that time I witnessed staff shouting at customers, eating at the desk, sitting on their phones at the desk and generally being rude and argumentative. In previous experiences with other companies, the member of staff would take me to the car and do a walkaround of the vehicle. Not in this case. I was handed the keys and told to simply find the car in the car park. When I found the car, it was in an absolutely disgusting state. Awful stains over all seats, grime on steering wheel and the outside of the car was in bad shape. Based on my experiences and seeing so many unhappy customers there when I was at pick up AND drop off, I cannot understand why you would carry such a company. I'm sure this is not your first complaint about this company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by MICHAEL - 10 September 2024

" Good, reliable service "

" All good, except windscreen interior v dirty "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by MARK - 04 September 2024

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CARLO - 04 September 2024

" It has been a terribly experience. I have been using autoeurope for years, and I am not planning to use autoeurope again. In short, I have not got the car from sicily by car (which I had paid already to autoeurope for in advance) and I had to pay for another car from a different car rental late at night, whilst managing 2 young kids I have repeatedly asked for a refund from Autoeurope, but my contact with Autoeurope call centre was really frustrating and I was spoken with an aggressive tone by your contact centre staff. I have subsequently wrote back to you to reclaim the money but I have not received any response since. I will proceed with different channels to reclaim the money, given that I have paid in full for a service which I have not received at all. "

" Really bad as they did not provide the car and flagged me as no show "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by CLAIRE - 29 August 2024

" The only criticism I have is that the Centauro office location had moved since last year and we were not informed (AutoEurope paperwork still directs you to the old office via the shuttle service) and we were waiting for the shuttle bus to pick us up in the blazing sun. We only found out that the office location had moved and that we would need to walk to it, when a driver for another firm had seen us there for a while. Your information requires updating for future customers. "

" No complaints with the service received from Centauro at Olbia Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by GREGORY - 28 August 2024

" Ripped off service rubbish "

" upon arrival after a long wait for rental staff i was told the insurance with you was not good enough and to take the car i had to pay an additional fee of 378.20 for insurance questioning this i was told insurance in Sardinia was very expensive i had no choice but to pay ,is this usual practice with yo if not please tell me how to recover this fee Car was filthy full of dents and scratches and service upon return was poor a long wait again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by THOMAS - 27 August 2024

" The only place to go for European car hire. "

" Very pleased with the car and the quick turnaround and service at Olbia airport. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by VIKRAM - 25 August 2024

" Nil. Online booking seemed straightforward until I arrived at noleggiare "

" - very disappointing being told our car had been detached from our booking because the flight was delayed 2 hours and we hadn't told them. Of course we couldn't, we were mid flight. The expectation is I already provided my flight details so you can see the flight has been delayed. We were then told because of this we are being given a smaller car. Ridiculous, I booked a big car as I am travelling with 3 children. Not offered money back for being forced to take a smaller car (I had already pre-paid) - impossible to check the car for dents and scratches as it was dark, and no staff came with us to the car. Therefore left the airport feeling like I was going to get done over for damage to a car I want responsible for, and had no way of proving it. - on returning the car, ridiculous comments made that there was too much sand in the car! We have visited Sardinia with 3 children and been to the beach every day-of course there will be sand in the car! Was told I would be charged for this which I found absurd. - Straightforward online booking. Told at noleggiare counter that the excess waiver I had bought through auto Europe was no good as a police report is required for a refund and the police will not come for anything other than a 2 car collision. Being pressured to buy their waiver on top at the counter which was very expensive. Didn't know how true what I was being told was Will not use noleggiare again "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ROB - 20 August 2024

" Helped to get through to hertz, goid prices and cover. "

" Car broke down halfway through holiday as oil level hit min triggering warning. Car towed, local tow driver tried to convince me to keep it and fill with oil myself, contradicting hertz service advisor. Left without clear instruction as to how to replace, took me over 3 hrs to reach hertz desk at airport following morning. New car not delivered, had to travel 1hr and pay €120 to pick up new car. Took a day out of holiday. Appalling customer service. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by CATHERINE - 17 August 2024

" Worst ever experience of hiring a car - this is Noleggiares issue not Auto Europe. Absolute disgrace "

" Please review our complaint and help us to recover our money which we were scammed out of "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by ELISABETH - 04 August 2024

" Left with a sour taste. The hire was faultless until we returned the car with a little sand in the boot and was then charged €100 for a car cleaning fee! Since disputing the charge we haven't heard back from them! "

" Left with a sour taste. The hire was faultless until we returned the car with a little sand in the boot and was then charged €100 for a car cleaning fee! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MARK - 31 July 2024

" All good. "

" All good - costs have just escalated a lot recently so cannot say I feel its amazing value for money. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by THOMAS - 29 July 2024

" Auto europe weren't massively helpful either, help line was closed and when we got through said "we're just the broker" and I had to wait until the contract end date to get our money back. Still waiting. "

" They would not provide the car as credit card only has initial rather than full 1st name. A number of other people had the same issue, counter staff couldn't help so we all had to find other transport! Horrible start to the holiday "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by PHILLIP - 27 July 2024

" It was 22:00, I had my family with me in a country we had not visited before. Our accommodation was a 90minute drive away and now we were told our car was no longer available to us. I would like a refund of the money I paid AutoEurope "

" Our flight was delayed by 1hour whilst on the tarmac at Luton. We had been told to switch our phones off prior to leaving the departure gate. When we got to Olbia Car Rental desk of Nooeggiare, we were told we were too late to collect our car and that it had been reallocated. We were not the only flight delayed and we were not the only family to be denied the car they had reserved and paid for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by ROBERT - 23 July 2024

" Very poor "

" They gave us the car filthy dirty to begin with and charged me for cleaning it at the end. Utterly ridiculous. Total rip off artists. You shouldn't be listing them "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by CRAIG - 16 July 2024

" As above "

" Car was dirty on pick up and no screen wash but expected a clean car on drop off. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by GREG - 15 July 2024

" Very disappointing. In fact completely gutted. Booked the car on the morning of the 4th July to collect car on the evening of the 4th. Didn't make it to Sardinia as someone threatened to jump from the m5 motorway bridge and the police closed the motorway for 6 hours. The journey from my house to the airport is normally an hour and a half drive. I allowed 3hrs. 9 hours stuck in traffic jams only to have to turn around and go back home. I rang auto Europe when i realised I wasn't going to make my flight. Only to be told i have to cancel it at least 2 days before. How is that possible if i only booked that very morning and HOW could i possibly know the police would close the motor way. Your call operator just hung the phone up on me. Thanks. Awesome customer service. Im dumbfounded that you have still taken my money for a service that was never provided. Ive tried contacting your customer services again . This time the lady was polite and said she would try to help but a week later I've not heard anything. Surly in these extraordinary circumstances an allowance can be made. Please can someone from your company contact me for a better explanation to why you can't refund me. "

" Never made it so no idea "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by ROSETTA - 14 July 2024

" Superb. No issues, effortless and easy transaction. The only comment I would make is better signage at the airport to direct people to the drop off point - but that's out of your control I expect. "

" The whole experience was great, from start to finish. I would use the service again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PIOTR - 11 July 2024

" Auto Europe is one of my three favourite car rental comparison sites and I always check them against each other. Nothing better for the consumer than a healthy business competition, right? :) On this occasion their offer for a car rental in Olbia Airport was the best value for money IMO (end of June 2024 and just 3 days before our arrival to Sardinia). The actual rental with Sicily-by-car proved to be the right choice. Flawless! "

" I know car rentals can be and often are 'tricky' but based on this experience alone with Sicily-by-car at Olbia airport (end of June 2024) I can honestly say it was nothing short of excellent. Top marks to the members of staff I was served by - Giovanni at the desk on our arrival and Marta at drop-off inspection - polite, respectful and efficient. Got a brand new MG ZS with just 2.5K km on the clock - an absolute pleasure to drive! (yes, the engine could do with a bit more oomph in the mountains but nothing it couldn't handle on lower gears). We did 1500+ km exploring the Northern half of the island and this compact SUV performed throughout very nicely indeed. What is worth mentioning is that SBC blocks just EUR 200.00 on your credit card, which is surprisingly low compared to the other car rentals in Olbia that I had researched. Not sure if that's always the case but I booked via autoeurope.co.uk and 200 euros card block it was - no hidden extras, no hard selling of the full insurance (I have my own annual excess insurance). Genuinely - great, flawless experience. Thank you guys! We will use your services next time - Arrivederci :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by BERNARD - 09 July 2024

" Overall excellent, unacceptable wait though. "

" The only issue was on arrival at the remtal pickup i had to wait 2 hours in a queue to get the car. A bit excessive. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANTONY - 07 July 2024

" Great modern car at reasonable prices "

" Very efficient and friendly service from Manuela. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by LEE - 02 July 2024

" not happy "

" i was denied my car as i hadnt my passport with me, even though there was NO indication that this was required. when i returned with the passport i was then told no automatic car wass available! not happy "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MATTHEW - 02 July 2024

" Whilst the rental price was undoubtedly very competitive (and still would be fair even with the €40 rip off) for me, Auto Europe have been dragged down by Rental Plus leaving a very negative experience overall. A shame at I only opted for yourselves due to lesser reviews of cheaper alternatives "

" Car exterior was filthy when collected (including bird droppings) all of which I documented. I had declined the 14€ cleaning option as I intended to hand wash the vehicle the evening prior to dropping off, which I did, returning the vehicle in infinitely better condition than when it was given to me. It is fairly obvious that the staff at Olbia are looking for the slightest issue in order to make additional charges as there were three 1-2cm white marks on the passenger side carpet that obviously warrant a 40€ fee. In all honesty, I cannot categorically say that this didn't happen during the rental period but it was so insignificant that I wouldn't have noticed it when picking up and considering the general state of the car at that time, would not be surprised at all if they were there originally. Staff member who checked the car over on return was obnoxious and wholly unprofessional (check out staff far better) "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by ILARIO - 28 June 2024

" Positive experience, only downside is not easy to find it because is outside the olbia Airport. You have to call them and wait for their van to pick you up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOHN - 26 June 2024

" Drop off was very easy and handled by a really friendly man. "

" Ridiculous wait at counter to be told they didn't have the Alfa Romeo I had booked, ended up with an mg which was scruffy and had a warning light on the dash which I was told to ignore. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by PAUL - 17 June 2024

" I have been using Auto Europe for a number of years now and have always found the service efficient and professional. "

" Professional, courteous and polite on pick up and return. A professional service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOHN - 11 June 2024

" Car/check-in etc.. absolutely fine. Being refunded the excess, nightmare "

" Probems- still unresolved- in refunding excess. Just not worth the faff. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by COLIN - 06 June 2024

" EXCELLENT VEHICLE "

" EXCELLENT VEHICLE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOSEPH - 04 June 2024

" Auto Europe is easy to use with a good range of options that are easy to review. Only slight issue is that a car we chose initially then became unavailable during the order process. We restarted the process on another device and it reappeared. "

" Negative - Totally different car to what we ordered - much bigger and lower quality. Bodywork in very poor condition. When collecting the car I was asked to give 5 signatures with no chance to see what I was signing for. Office was unexpectedly closed when we dropped off the car. Positive - Good email communication before our trip. Office staff were very efficient and spoke very good, clear English. Lower deposit than competitors and it was returned promptly "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by VANIPRIYA - 03 June 2024

" Extremely rude counter staff - did not have the booking nor the car advertised. On drop off the checking staff concocted 'vegetation scratches' which were not even visible which we did not accept. They even have the gall to follow up with an invoice for damage management. This is a scam company and we are not at all pleased that auto europe are a broker for such a rogue company. "

" Extremely rude counter staff - did not have the booking nor the car advertised. On drop off the checking staff concocted 'vegetation scratches' which were not even visible which we did not accept. They even have the gall to follow up with an invoice for damage management. This is a scam company and we are not at all pleased that auto europe are a broker for such a rogue company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by MATTHEW - 04 May 2024

" 45 minutes wait to drop the car off. Was told that everything was ok. Then the next day they charged my credit card £70.37 and they have not yet returned the deposit of £773.82 "

" 45 minutes wait to drop the car off. Was told that everything was ok. Then the next day they charged my credit card £70.37 and they have not yet returned the deposit of £773.82 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by KEITH - 04 May 2024

" Excellent all round car rental service. "

" Trouble free rental experience. Vehicle provided was an upgrade to the one pre booked.......larger and automatic. Very happy to recommend and would use again in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MIRKO - 08 January 2024

" Great "

" Very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by THOMAS DUNCAN - 31 October 2023

" All very easy from start to finish and competitive "

" Staffing level meant quite a wait, as 4 people needed serving at the same time "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by SHAW - 29 October 2023

" All very positive, there was a bit of a wait on pick up due the number of people hiring their cars, all the terminals were manned so this is just an observation rather than a criticism. "

" All good, thank you. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANTONIA - 20 October 2023

" I am very unhappy that your full damage cover is not a full damage cover AT ALL, l had to pay extra 249 at the desk to have a PROPER Full cover. The prices in the website are misleading "

" Full cover bought online is not afull cdamagecover watch out "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by WILLIAM - 11 October 2023

" Other people in the family used another firm and wasn't as pleased. Easy, no hassle and would use again "

" Struggled to find initially so could be better sign posted. Everything else was easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ISOBEL JENNIFER ANNE - 05 October 2023

" All very helpful and efficient. The Office for the car was away from the majority of the other car offices, but it was clear and easy to reach. "

" very helpful especially as the plane was late and the office had to stay open to help us. efficient comfortable car. pleasant helpful service upon return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by RICHARD - 19 September 2023

" Booking Auto Europe is ok but it would be better to explain that some rentals do not return refundable excess. "

" I went with Moventur after reviews on TravelSupermarket which i thought was good enough, i paid the extra insurance cover , with which i got charged again for once i got to the pick up point. i also asked for Sat Nav in the car but was told by an attendant that Lancia had not supplied the codes for the screens. So we had to use our mobile/ cell phone. I will not be using Moventur again. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by KATHARINE - 13 September 2023

" Easy booking process. "

" Waited 40 mins for representatives to turn up. The man serving us was then extremely rude and argumentative. no apology and threatened to not give me the car. The car had numerous scrapes and didn't have a petrol cap, which I imagine is illegal. Office is situated the far side of the car park - as far as you can get from the airport. I was told to just video the damage. Returning the vehicle was easier. I requested that they check the car over before signing off as I've been caught out by this in the past. It was reasonably priced though. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by GARETH - 12 September 2023

" Easy booking process "

" Friendly staff and pretty efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by MARK - 11 September 2023

" All good as usual "

" Really friendly and helpful, quick service and no issues. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOLANTA - 11 September 2023

" see above "

" we had to wait over 2.5 hours for the staff to process the paperwork and then another 45 minutes because the payment machine broke down and then another 20 minutes for the car to be sorted out in the car park. it was clear that our queue was the only large one on the day in comparison to other car companies who seem able to process demand "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by CAROLINE - 08 September 2023

" When almost everything was done beforehand online why did I have to queue for nearly an hour to get the car "

" Very very slow at the desk, but the staff were very polite and friendly none the less "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by TIMOTHY - 02 September 2023

" Do not use ridiculous time wasted queuing to be served at the desk "

" Never had to queue for a car hire before. Over 2 hours noticed the queue was even bigger on our return to airport. Need more staff to deal with customers. Totally disappointing. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MICHAEL - 23 August 2023

" Slick enough website, was a bit annoyed by Magiore then trying to sell me extra nonsense the day before though "

" Brand new car, expensive for child seats though! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by WILLIAM - 23 August 2023

" The best thank you "

" The best thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOZEF - 21 August 2023

" Overall very good, details shared in the previous comment about Centauro "

" I'm more than happy to recommend Centauro Olbia as a car rental company in Sardinia The staff were very helpful, the pick-up process was very fast and efficient, and so was the drop-off. The staff were very helpful with every query/question I've had. And most importantly - helped me with getting back my glasses and mobile phone that I left behind in the car and shuttle bus respectively... Really can't speak highly enough about the professionalism of the staff and quality of service provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOHN - 21 August 2023

" Excellent. Thank you "

" Excellent. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by VLADIMIR - 13 August 2023

" Very good choice of cars at very competitive prices. "

" It was very nice, simple, quick, pleasant and very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CARLO - 11 August 2023

" The condition of car was very poor. It was dirty not clean at all. The seat were all marked. They mark down every tiny mark or dent even the condition was poor. Took a very long time to get service. We are long standing customer of auto Europe. The problem lies were with the car hire people and company. "

" The car was not in great condition and pick on the existing marks and dents. The standard of the car was very poor. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by EDMUND - 10 August 2023

" Very happy with the pickup at Olibia but drop off at Cagliari was very unsatisfactory "

" Drop off at Cagliari at 6.10 am was impossible no signage to explain where the car should be parked. Nor were there any staff on duty. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CAROLINE - 08 August 2023

" Because of being charged for refuelling and petrol when in our opinion the car was full. "

" We were really really unhappy about being charged for refuelling service charge and petrol. We had filled up the car before returning it to the best of our ability. The lady who checked the car didn't mention that it was short, had she done so, we would have gone out and put the tiny bit it needed. In our opinion the car was full. This is the thing that would stop us coming to you again. It would be excellent if you could reimburse us the 33.32 Euros you have taken off my credit card. We are telling everyone not to come to you because of this. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by SEAN - 04 August 2023

" as above "

" Booked this thinking it was on the airport but after a hour nearly trying to find you to be told its off the airport and had to get a bus "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JULIAN - 26 July 2023

" Over all very good but not happy about the three hour wait "

" Only bad thing was a three hour queue to get the car only two staff "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KEITH - 24 July 2023

" I will continue to book with AutoEurope who provided good customer support. "

" I was charged a late pick up fee of 60 euros as my flight to Olbia was delayed. There was no warning about this charge and if I had known I would have booked a 24hr company. It is highly unlikely I will be able to claim this charge back through easyjet. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by SOPHIE - 18 July 2023

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by STEPHEN - 10 July 2023

" Have used Auto Europe many times before. The process is easy and quick and generally works out the best value for money. Thank you. "

" Used the rental company before and they are helpful and have good quality vehicles. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by ROBERT - 04 July 2023

" I feel auto Europe did not make the process clear and there are very ambiguous small print t&cs regarding the deposit. In future, I am not likely to use auto Europe and will probably book with a reputable vendor directly. "

" Unable to pay deposit with debit card or Amex unless purchasing their highest grade of insurance. This felt like a scam given they accepted debit card for deposit as soon as I paid them £150 extra for the top insurance. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by GUY - 30 June 2023

" You should let your customers know about this 1 hour cutoff if that is standard practice. "

" My flight was 2 hours delayed and then I had to wait another 2 hours to be seen by the rental company who were processing 2 transactions per hour. Only one member of staff at the desk. He then told me he didn't have the car for me because I was more than one hour late for the pickup for which I had already paid for! With it getting dark and with a 100 km journey to make I had no option to allow the rental agent to reinput my reservation at a cost of 183 euros which he defended as an "upgrade". Amateur, inefficient, sloppy and dishonest. Will never use again. I wasn't aware of the one hour late cut off for a car already prepaid. Is this standard practice? I have used autoeurope for over 20 years and never been aware of this. Guy Thursfield "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by ANTHONY - 29 June 2023

" I telephoned Auto Europe from holiday, held for ages to let them know I did not get a car. Was told to email them to get refund. Did so twice then called. They said did not receive emails. They sent me a secure link then responded. Was told I would get refund in 10 days. Did not get refund. Called several times and was told different stories (would take 8 days, 10 days, 11 days then 15 working days after Drivalia contacted them. Received money almost 1 month after not receiving vehicle. Booked on credit card and it does not take that long to refund a payment. Would never boom with them again, worst customer service and did not care. "

" Arrived at rental desk and there were no cars. Did not care at all and told me to hire elsewhere. Had to rent similar car for higher price from elsewhere. Drivalia said if I emailed receipt they would refund difference. Have emailed twice and received no response. Would never rent from them again. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by MARK - 23 June 2023

" Straightforward easy rental "

" Great price, nearly new car, great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANDREW - 02 June 2023

" See above comments, and booking was easy and efficient. "

" We were offered manual or auto and given an upgrade on the vehicle. Staff were helpful and efficient, on both pick up and drop off, staff speaking good English. Very happy and many thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by RALPH - 05 May 2023

" very good experience "

" efficient check in helpful staff easy return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by REMO - 05 May 2023

" as always very professional !!! "

" The members of staff were very professional, helpful and considerate, which were Giovanni and Tiziana. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOHN - 03 April 2023

" no one available to take car at end of hire "

" excess taken without my knowledge unable to claim on excess insurance due to my not being informed of charge promply "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DARREN - 31 October 2022

" Had no problems with booking procedure but not happy with amount we had to pay to local car hire company. "

" Despite having paid for our car and excess insurance we were still forced to pay an extra amount on our credit card which the lady didn't seem able to explain what it was for. It seemed to have to do with the amount of excess we would have to pay if there was damage to the car. We didn't feel comfortable paying the amount but didn't feel we had any choice. We were under the understanding that the amount would be credited back to our account once the car had been returned with no damage, which is what we did. Can you explain what the payment might have been for and if we are able to get it back? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MIKE - 26 October 2022

" Overall, excellent rental. Maggiore is the best experience at this airport. "

" Lovely staff, but at check-in and return. The woman whose name is pronounced "Shy" was particularly efficient and personable. The car was in OK shape, a few scratches. I did not mind but it would be better if the rental documents showed these rather than needing me to point them out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by ANTONINO - 25 October 2022

" Excellent value and efficient service from start to finish. Couldn't have asked for any better. "

" i was concerned reading the reviews but much like anything if you read your contract and abide by its conditions then you have no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by WILLIAM - 21 October 2022

" Very positive, efficient, friendly could not ask for a better service "

" Very positive impression of the service, particularly the pre completion of personal data which made pickup very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PAUL - 19 October 2022

" It was just how it should be , no problems and all went smoothly "

" All went smoothly at pick up and rerun "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PHILIP - 12 October 2022

" Straightforward and a good price "

" Not full-to-full so tricky to judge how much fuel to put in on return. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by DEREK - 12 October 2022

" As usual,easy and simple and,in this case anyway,a good choice of vehicles. "

" Straightforward pickup and drop off .Good car,clean .Friendly staff( actually didn't want the voucher,just the number).All good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by SUSAN - 30 September 2022

" . "

" The car has not been washed on the exterior so it was hard to tell mud marks from scratches. Luckily the staff knew how to record these marks before we drove off. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by LUCIANO - 30 September 2022

" Very professional "

" Very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JAMES - 26 September 2022

" Reasonably quick pick up and drop off process. Car was in good condition and fully fuelled. We had no issues. "

" Reasonably quick pick up and drop off process. Car was in good condition and fully fuelled. We had no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by NEIL - 11 September 2022

" As always good experience "

" Very efficient. Good experience. Friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ROY - 02 September 2022

" Terrific customer service "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by SHAMIR - 31 August 2022

" Tried to contact Auto Europe to resolve this issue but no real assistance provided other than to inform me that I needed to have an international licence. "

" Noleggiare provided an appalling service. My brother-in-law rented a car on the same day. My car was aprox. 30% more expensive but the capacity of the vehicle in respect of storage space and room was identical. On pick up I was informed that since I have a Canadian diving licence I would need to pay an additional 287 Euro for full insurance. I had already purchased full insurance from Auto Europe but apparently this was not their concern. The additional cost was approx 60% of my original hire cost. Absolute disgrace and totally ruined the start of this family holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by MICHAEL - 28 August 2022

" Service and team......top class "

" Very friendly efficient team and service. Possibly a bigger sign on Arrival may help as not 100% clear on booking that you had to call a different number to arrange shuttle and pick up your vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MATT - 15 August 2022

" Charged extra at pick up "

" Charged extra at pick up "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KEVIN - 29 July 2022

" Excellent service provided as always but the cost of car hire is becoming prohibitive. "

" Excellent service with friendly and efficient staff. I would have preferred a medium sized car, that I originally ordered, but was only offered a Fiat Panda unless I paid extra for a larger vehicle. Why is car hire so expensive in Italy following Covid? I have never paid so much before and the cost is becoming prohibitive! Otherwise an excellent service provided. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by LOUISE - 16 July 2022

" Simple booking, pick up and drop off process with no pressure to take out additional cover/extras at pick up "

" Helpful, efficient staff at pick up. Easy to find the car and it was in really good condition. It was easy to drive and efficient fuel wise. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by TRAVIS - 14 July 2022

" Disappointing that your local partners treat your customers like this "

" Hello, I provided the required holding deposit to interrent / Goldcar upon taking the vehicle and despite my best efforts to communicate with them they have not cleared this upon drop off (after confirming all was ok with the vehicle) via email. It's been two weeks and I'm still yet to have my €100 returned to me. This is really not acceptable! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by JONATHAN - 05 July 2022

" Always find good cars "

" Staff were good and helpful. Always helps when staff are present in the drop-off area, which they were. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by JANE - 03 July 2022

" All good apart from extortionate Italian charges in 2022 "

" Everything was quick and easy. Just hoping Italian car hire prices go down again soon ☹️ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANNA - 28 June 2022

" Pick up instructions weren't very clear or specific "

" Required car seats - confirmation stated that they are not available.... Travelled with two huge car seats only to be told at the counter that they have car seats available. Email link to pre-registration didn't work so still had to queue at the counter "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by PAUL - 27 June 2022

" Experience was fine, the main issue is that prices have more than doubled which means future trips may be priced out of the market. I had to downgrade the car from mid size to economy and even that was more than double the price of a mid size for the same period in 2021. "

" Efficient, friendly service with not too much overselling (Once I explained I had refundable cover with Auto Europe) "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANDRZEJ - 07 June 2022

" Very satisfied on every measure - communication, price, quality of product - all excellent. "

" I have used a diverse range of car hire outlets and this has been one of my best experiences. Exceptionally professional - efficient and obliging. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by STEVEN - 25 May 2022

" Europcar, Olbia airport, were very efficient in dealing with both the pickup and return. The staff were both pleasant and helpful. Exactly what you need when renting a car. I would definitely use Europcar again "

" Europcar, Olbia airport, were very efficient in dealing with both the pickup and return. The staff were both pleasant and helpful. Exactly what you need when renting a car. I would definitely use Europcar again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by STUART - 24 May 2022

" There was an extra 80 euro charge at the rental station, not sure what this was for! But it came as a surprise. "

" There was an extra 80 euro charge at the rental station, not sure what this was for! But it came as a surprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by GERARD - 06 May 2022

" See above. "

" I booked a specific model of car (jeep renegade), the size of which I needed to transport 2 bicycles for the duration of my 2 week cycling trip. I was told at collection I would have to pay extra for that model as it was the premier car in the category I booked, despite it being the model mentioned on the voucher. Outrageous exploitation of a situation which may or may not have been covered in the Italian language T&Cs, which I couldn't read not being Italian speaking. As a result had a problematic fortnight using a smaller car. Not impressed with Hertz. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by TOMASO - 23 April 2022

" Too expensive 2022 is a year that the rental price is too expensive!!!!! "

" Car East ok, staff and castumer service are ok buy price For renting is too expensive!!!! Is too expensive to rent a car in Olbia! I'm from Sardinia and I never and never see pricey like now! Is shocking how the price's grows!!!! Please think about that because lots of people are very upset about that and clients are changing destination to find cheap solutions!!! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by CHRIS - 12 April 2022

" See above. Pricing was way more expensive than the last time we had a car in Italy. Up around 50-60% over previous weekly hire rates and more than double 2018-19 prices which is outrageous but everyones costs have gone up "

" Thrify office was in the terminal but only one small sign, so hard to find. Counter and booth shared with Hertz and much more prominent and easy to find. Car ordered was supposed to be an Opel Corsa but wasnt available. Ended up with a Lancia Ypsilon whuch was ok but a bit underpowered on hills. Usual attempt to sell upgrade and extra insurance both declined and staff were not as pushy as many firms, so overall satisfactory service but not brilliant, and as noted Thrifty pick up and drop off was not the easiest to find vs most of the other in terminal hire agencies "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by TOMASO - 07 January 2022

" No comment! For that amount of money I deserve a better car! That's it! "

" Sicily buon car they are not very generous with the car ! Especially during Christmas time without any buisness going on in Olbia..... they give me a car really ugly!!!!I prefer fiat panda or fiat500 instead ! Anyway with auto Europe it look like a lottery when you arrive to the desk at the moment of the collection of the car! I spend a lot of money for 3 weeks in Olbia in December I deserve a better car for that amount of money prepaid! Anyway hope next time they give me something better not a ugly and rubbish car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by PAUL - 20 September 2021

" Easy to book, good price range, never had any issues. "

" The only downside was trying to be sold additional insurance when I had already taken out full protection. Drop off was easy. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANTONIO - 17 September 2021

" Very disappointing. I expect to be called. Thank you. "

" FYI I sent this email on the 26th of July and I am still waiting for an answer. Dear all, I hope this email finds you well. Please be aware that due to severe weather condition my flight was delayed and landed just after 11 pm yesterday. I went to pick up my car but it was given away already. You can imagine my disappointment & frustration. I had also to pay extra 300 euros to rent another car as no availability of similar one previously booked. I would like to be compensated or refund for extra charges please as I do believe it wasn't my fault that the flight was delayed and my booking was given away without any concern whatsoever. Original flight : AZ0205, connecting flight AZ0205. Please advise. Looking forward to hearing from you. Best regards. Antonio "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by PIERANDREA - 07 October 2020

" Great experience Staff in Olbia very very very good "

" n/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PAUL - 25 September 2020

" Everything went so smoothly & easy . SIXT are certainly a company I would recommend and there cars are superb "

" Great company and fantastic car provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ALEXANDER - 24 September 2020

" Very helpful staff "

" Best ever car hire experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 23 September 2020

" This recent experience has changed my view of Auto Europe as I have always used the ratings and selection of rental companies to inform my choice. I thought that I was renting from Avis, with it's reputation for high standards of customer service, so was surprised to discover that not only it was not Avis but the company appears to be in the business of scamming customers. "

" The COVID procedures meant that there was no one in the car park to show us the location of the car and no one to return it to at the end of the rental. Subsequently I have been charged over £300 for alleged damage with photos, which I do not believe are genuine, showing significant scratches that are not visible on the photos I took of the vehicle. In addition I learned, when contacting Avis about the unauthorised charge that Avis in Sardinia is not Avis!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by SARAH - 10 September 2020

" Very happy with the service "

" Really quick at pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KEVIN - 21 August 2020

" Every told me that renting a car in Italy was like dealing with the mafia so I guess I shouldn't have been surprised that they extorted more money from me . You guys need a better partner. "

" I got complete ripped off for another 200 euros for insurance after paying for full insurance with what I thought was thrifty car hire direct but was told because of COVID they were changing suppliers. I am currently seeking to get the 200 euros back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by SHERIF - 18 August 2020

" My 9 seater car was originally going to be supplied by Hertz. A few days before our trip we were contacted by Auto Europe to say that a 9 seater was no longer available, but very quickly they found us another 9 seater with Sicily by Car which would have been much more expensive, but they honoured the original price and the original terms. Well done Auto Europe! "

" Good car. Rather "laid back" counter staff "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by TONY - 08 August 2020

" See above "

" Centauro were great, Fantastic service once we found them, it would of been good to know they were not airport based "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANDREW - 29 October 2019

" The Polo was just the car we needed. Small is good on narrow windy roads. "

" Everything went very smoothly. Car was great. Only thing I wasn't satisfied with is that the staff always try and up sell to a more expensive car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ALAN - 22 October 2019

" Apart from the same question twice! "

" Simple to book, plenty of price options, reasonable price, good car, really pleasant staff at pick up and drop off. What's not to like?! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by STEVEN - 20 October 2019

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by WILL - 20 October 2019

" We used Maggiore before and will make sure we use again "

" Friendly, lovely new car, much larger than the small one we booked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANTONY - 19 October 2019

" Service desk are con artists "

" Did not like the service desk at pickup "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by WILLIAM - 18 October 2019

" Generally very good, with minor reservations re the car standard. Good value. "

" Friendly efficient staff quick service, car had more damage than indicated the tank was not full, and the internal window surfaces were not clean "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by KRZYSZTOF - 12 October 2019

" Very reliable company "

" I have positive suprased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JONATHAN - 11 October 2019

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 07 October 2019

" The booking and Auto Europe process were excellent. The Hertz desk person could have been more helpful in dealing with what was a legitimate concern about not being able to check the car for damage - dark metallic green paint in very poor light conditions which had been badly cleaned and covered in water marks "

" The car was not properly cleaned and the washer water ran out after just a couple of uses. Arriving at 8.30 pm we were unable to properly check the vehicle over due to bad light in the car park; the rep at the Hertz counter was very sharp in her responses when we challenged this "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by EDWARD - 06 October 2019

" Great "

" After numerous terrible hire car experiences with big firms. Hertz being the worst. This was great. No rip offs. No hidden fees. Nice people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOHN - 30 September 2019

" Reasonable price. Really easy systems. "

" Good car. Counter staff and drop off excellent. Car pick up rather disorganised. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by JOHN - 29 September 2019

" Good value and efficient service "

" The whole experience was fine, the only negative was that it wasn't very easy to find the Enterprise desk at Olbia airport. The signage for Enterprise was not as clear as the other providers. This was also the case when we returned the vehicle but otherwise all very good. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PETER - 29 September 2019

" Generally good "

" The only problem with the car hire was the actual waiting time to get booked in ,at least 1 hour wait.,but the assistant was very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by TRISTAN - 28 September 2019

" Excellent flexible service. Very easy to amend reservation "

" 3 hour wait to collect car. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MARK - 24 September 2019

" Very good. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KENNETH - 23 September 2019

" See above comments. "

" Having arrived at the car rental building, the queue for the Avis Desk was a bit of a lottery in that it was disorganised, no clear lineal separation between the Avis Desk and the adjacent Budget desk with the result that some people who were queuing in the "Budget" queue were in actual fact queuing for the Avis desk and were seen to before others who had been waiting in line longer. Not happy about this as it affected me directly. Overall time waiting in the queue was almost an hour! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by JAMES - 22 September 2019

" Wait time for car collection unacceptable "

" On arrival at Olivia airport we then entered into an inefficient queuing system which took over 2.5 hours to take receipt. With you g children this is totally unacceptable and it appears this is just business as usual for them with no apology offered. The customer representative we dealt with was very polite but a delay of this nature means you loose most of your first day and gets the holiday off to a bad start. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 17 September 2019

" It wasn't as expected I've raised a complaint and no reply Overall you fail "

" Thought I'd booked with hertz Joined as a gold member Said added additional driver free Went to hertz counter Told not valid Not hertz Email hertz car hertz people employed and wearing hertz uniform paperwork hertz and yet not hertz ? So I paid another 98€ And offered excessive insurance charges plus other add ons Not at all what I expected don't think you value your gold line customers at all Was rubbish in fact a dirty damaged jeep uninterested staff unfriendly too "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by MATTHEW - 16 September 2019

" As above "

" All good, except for the drop off. The staff member told us that there were six scratches on the car. Apparently we should have gone round the car noting every mark and reported this back to the office before we collected it. This was not sufficiently explained, maybe because it was very busy. Luckily we had paid for insurance so had no excess to pay. He also noted that the petrol tank was not full, even though it had not been when we collected. He gave us the option of taking it back to a petrol station or paying a charge. After some minutes argueing the manager came to the desk and eventually agreed to check the previous hire docs - which showed the car had been returned with three quarters of a tank. Only then he accepted that we were telling the truth. Nice car, not a bad price but not a great experience when dropping off! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JASON - 09 September 2019

" Bad experience due to various issues "

" My flight was cancelled due to the French air system outage, I couldn't get a flight for days so had to cancel the holiday. I was explained by your team member that I couldn't get the car hire money back from sixt "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by ZEUD - 09 September 2019

" I found Leasys to be a good car hire company. Autoeurope included. Overall good experience "

" Efficient front office staff. Pleasant and quick. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JAMES - 07 September 2019

" Ease of booking car online - excellent. "

" The queue to pick up the car was over an hour and then had to wait at another pick up point for the keys and then check the car and get them to write down all the dents/scratches on the vehicle. There was an issue with the adblu and the staff didn't have a clue. The vehicle was really scratched upon collection which was OK but nothing had been noted on paperwork. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by JASMINA - 06 September 2019

" My deposit hes not been unblocked yet and car was returned 01.09. "

" My deposit hes not been unblocked yet and car was returned 01.09. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DANIEL - 04 September 2019

" Before this experience I would always have recommended autoeurope. But not if they represent companies like scicily by car. "

" Worst car rental operation ever. The staff were running a scam with a ticket number queuing system. There was a 50+ gap between the ticket you had and the number on the board. It quickly became clear that there would be at least a 3 hour wait. Another member of staff prowled the room offering "priority queuing" for €69. Customers really had no choice but to pay. Total scam! Autoeurope should not represent these scammed. And I haven't even started on the. There's sand in the carpet €25 scam! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by AMAR - 02 September 2019

" Overall impressed with the service, quick and prompt replies. "

" Very impressed. The process was quick and efficient at the desk, and also whilst picking and dropping off the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by CHRISTOPHER - 02 September 2019

" Booking was straight forward through Autoeurope but I would avoid Sicily by car at all costs. "

" We have rented a car with numerous companies in the past and this was by far our worst experience. The counter staff were incredibly slow and we had to wait an hour to collect the car. When we were finally given the keys we had to wait again, as it was still at the car wash! The car itself had numerous scratches all over it, although this was clearly indicated on the documentation. We would never use Sicily by car again. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 2

OLBIA, IT - Reviewed by KEVIN - 01 September 2019

" Very good and assured. "

" Apart from the 2 hour queue the service was very good and no hang ups on scratches or hard insurance sell. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANNE - 27 August 2019

" As per comment to Question 4- hoping you will be able to resolve this Thanks "

" Awaiting feedback from autoeurope regarding additional payment taken by Avis from my credit card "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by NEAL - 20 August 2019

" Altogether pretty straightforward. "

" Staff were courteous and efficient. At the drop-off we were offered bottles of cooled mineral water, which was a nice touch. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KELVIN - 17 August 2019

" when i returned the car after filling the fuel tank with diesel at a garage a half mile away, i was told the tank wasn't full as the gauge was slightly under full. he then had his colleague drive the car to the garage to check it was full (which it was). all the while we were stood at the office waiting for his return which was 20 mins. i had the original man to ring him to see what was taking so long. Only then did he give me the ok that the tank was full. "

" when collecting the car after me having paid for extra insurance when i booked the car online.i was given a very hard sell of extra insurance cover costing £1000 which i declined. The counter staff wasn't impressed with my choice and made his feelings known that it wasn't a good idea not to take out the extra cover. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by LIAM - 16 August 2019

" Easy and helpful "

" Was very helpful, still awaiting £300 back from the Debit process I went through though! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ADAM - 06 August 2019

" Great! "

" Excellent service and a nice new car. Staff at the rental location were really great and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DONALD - 05 August 2019

" Generally satisfactory experience. At the Olbia airport it is not so clear where the collection office is located and more signs would be helpful. "

" One important point worth making is that the internal windows, especially the front windscreen is not clean. Actually in bright sunlight it is quite dangerous how it adversely affects vision through the windows. I felt it necessary to stop and buy a sponge and cleaning liquid and clean the windscreen inside and rear view mirror. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by ROLANDAS - 04 August 2019

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ARNDT - 30 July 2019

" Always good offers and experience through Auto Europe, even when I had to cancel one booking last year! "

" Everthing ok, but the lady at the counter insisted to buy an insurance for the car, for more than 150 Euros. Since we didn't take it, she insisted in paying 10 Euros in order to have the car cleaned eventhough it is mentioned that we have to pay something if the car is extremly dirty! And the car wasn't clean either (bottle under seat) when we picked it up. It was nice not to have a long queue to pick up the keys, but this discussion took more than 10min! Besides this, the car rental company has all our datas, so why does it always take that long to get the keys??? "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by CHRISTOPHER - 29 July 2019

" Website and booking process was straightforward, but it should be made clear that the extra insurance you pay for on this site might not cover you when you get to the hire company when you get to the desk. "

" The process of picking up the car took almost 2 hours. Long queue of people left outside a porta cabin in a carpark - lack of greeting or communication from any staff as to their system / what was going on. Wouldn't acknowledge the insurance we had already paid extra for through this auto europe website saying we would still be liable to pay high prices for any damage. We were put under a lot of pressure to buy more at 28euros a day taking our weekly car rental to around £400 before petrol... Everyone in the office seemed to be arguing about something. Left feeling conned and ripped off. Never had an experience like it with a hire car company. Will never ever use again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MITCHELL - 28 July 2019

" First class "

" Helpful and efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANNA - 23 July 2019

" Auto Europe is great, I always use them. But, having experienced other car rentals in Sardinia several times, I'll never go for interrent again. "

" After keeping us outside for nearly 2 hours, while they have their chats, giggles, coffees etc I was told my car was gone and my reservation cancelled... As I was late. As a goodwill gesture they "let me" upgrade to a car that had no class, they couldn't explain what class that was but I had to pay an extra 165 euro or move away as other people were waiting. Also I could try and ring auto europe for money back. I had my family with me, who were waiting in the sun for the last 2 hours, so I felt like I had to do it but they were all smirking at how stupid I was. When we got the car it was totally filthy as apparently "it was raining". On the drop off I made sure we got there on time. This time I didn't want any wait so walked into the office, from that office they sent me to another one with two super rude "what do you want" men. Eventually some guy turned up, checked the car, said "OK" and asked me to sign some document in Italian. I hope i didn't get married to him. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by KATY - 22 July 2019

" Overall it was a very positive experience,staff were kind polite and very efficient thanks again. "

" the first car(Fiat Tipo) broke down after 200 m,but staff were very efficient and replaced the car with another very quickly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PETER - 20 July 2019

" we have used AutoEurope on many occasions in the past for car hire in Italy and have generally been pleased with the prices and service, but will be avoiding any options from Noleggiare when we hire cars in the future via AutoEurope "

" painfully long wait to pick up the car - about an hour - when we finally got to the desk (and there was not many people in the queue, just very slow processing of the customers) the woman who served us was very persistent in trying to sell additional and very expensive insurance, to the point where we actually became confused about the cover we had on our original booking and had to ring AutoEurope to confirm that our original online booking did indeed cover us for collision damage excess, etc. - if we were not so persistent with checking and my wife had not been aware of this practice, we could have easily been persuaded to spend several hundred euros unnecessarily - in my view it amounts to either very poor customer service by staff who are not adequately trained or, worse, sharp practice "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KEVIN - 19 July 2019

" I have always experienced excellent service from Auto Europe and on the rare occasion that I have had a problem they have helped me to resolve the issue. Excellent service and I always recommend to friends. "

" My experience of Sicily By Car was excellent. Very professional, friendly and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CAROL - 14 July 2019

" Collecting the car seemed to take for ever with the computer/paperwork. However the staff were efficient and the car was great, no problems with either. Drop off was easy, as I had purchased the additional insurance no checks other than fuel were needed. I would recommend and use Noleggiare again "

" Seems to be a very long paperwork/computer process to pick up the car. Had to fill out the form at the counter that I had already filled out on-line to save time. The staff were efficient but I dont know why it takes so long to actually complete the process. As I was third in a queue the wait was annoying with each client taking so long. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by NICOLAS - 14 July 2019

" long Wait for pick up and a hidden cleaning charge - be wary. "

" Two issues: Long wait to pick up. Very frustrating when a member of staff was just sitting down doing paperwork. I waited an hour when I could have been up and gone in 15 mins. Being told I had to pay 10 euros to clean the car as the policy was clean to clean. Nothing about this in voucher. A con. Really annoyed. I didn't pay. This was a money making scam by the company. A hidden charge and when you've waited an hour to get the car really annoying. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANTOINE - 12 July 2019

" While the debit card issue was not the responsibility of Auto Europe, I would have expected better information and more protection. What is the point of intermediary if they don't actually protect me? I will be booking direct from now on. "

" Was forced to pay an extra 150£ because I did not have a credit card. First time it happened to us, and it meant the rental cost me 2 times as much as expected. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by JANE - 12 July 2019

" Never had any problems, usually book through autoeurope at leat a couple of times a year "

" Worth paying a little more for the service. We've also found that Avis staff didn't not get out the magnifying glass or clamber under the vehicle to check like some of the cheaper companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANDREW - 10 July 2019

" Auto Europe - fantastic as always. "

" Enterprise were well priced, efficient on pick up and drop off. Car was in good condition. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by RICHARD - 09 July 2019

" Auto Europe was a simple booking process We knew what we wanted and they provided that. Exchange of information was easy and the whole process ran smoothly. "

" The car rental through Hertz in Olbia was one of the best we have experienced. Quick,professional service,upgrade of car on arrival,very comfortable car,easy of both pick up and drop off on site. EXCELLENT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by FAYE - 01 July 2019

" Would definitely recommend and use again "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MARK - 26 June 2019

" Easy to use with all relevant information provided. "

" The process for collection at Olbia airport is the most efficient I have used - very good set up for collecting the car next to the terminal and again for drop off. No queues and very friendly and helpful team for signing documents, checking the car over etc. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by GRAHAM - 20 June 2019

" slick operation that is customer based "

" helpful and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by RUTH - 18 June 2019

" Great little car for a good price "

" Apart from the long queue at the airport I was fully satisfied with the whole experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MAXIM - 18 June 2019

" Not happy to pay £380 extra "

" Not happy. Was pressured into buying full insurance. They couldn't take the money for the deposit as I didn't know my credit card's password, so I had to pay £380 extra for a full insurance and a deposit. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by STEPHEN - 18 June 2019

" Quick and easy online service. "

" Fast friendly service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by NICHOLAS - 16 June 2019

" Insurance details not explained correctly at point of purchase online. Aggressive sales tactics at pick up point. Scaremongering in regards insurance. Lack of customer care. No introduction to the features of the car. A very unpleasant experience. "

" Insurance details not explained correctly at point of purchase online. Aggressive sales tactics at pick up point. Scaremongering in regards insurance. Lack of customer care. No introduction to the features of the car. A very unpleasant experience. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by AMIT - 16 June 2019

" Took far to long to process the paper work and collect the car. 1hr 20mins queuing time, then when we went o collect the car, it was not ready for collections, another half hour wait. We asked for a Sat Nav to be provided, only to find it was not working. Staff very unhelpful "

" Took far to long to process the paper work and collect the car. 1hr 20mins queuing time, then when we went o collect the car, it was not ready for collections, another half hour wait. We asked for a Sat Nav to be provided, only to find it was not working. Staff very unhelpful "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by MAURICIO - 12 June 2019

" Very positive experience overall, will definitely think of them again next time I need to rent a car. "

" Long line to get the car at the beginning, but the condition and return of the car was great! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MICHAEL - 20 May 2019

" Straightforward operation. Only one point against. Had to ask which counter serviced Dollar customers as no signage. "

" All went well. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAMIAN - 12 February 2019

" Completely hassle free. Simple. Great staff. "

" Really helpful staff. Good location. We will use again in future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by ANNALISA - 16 November 2018

" I love using AutoEurope. It is a very easy and efficient way to find what I need while travelling. "

" Friendly and competent staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JAYNE - 12 November 2018

" Good overall experience but more signage would be useful at Cagliari Aiport "