AUTO EUROPE OSLO, NORWAY Car Rental Reviews

OSLO, NO - Reviewed by VAQAR - 29 August 2025

" Easy to find the right car. We had to modify our booking and not only was it easy to do so, but we promptly received a refund of the price difference between our original booking and the modifiedone. "

" On collection, they gave incorrect location of the car. It was parked in a different zone. On return, Hertz counter was closed. They have a box outside tge building where you can drip the key cards and it gives you an electronic receipt. This is what we did. I was horrified to receive a call from Hertz an hour later, where the lady said she could see the car is tgere but the key had not been returned. I told her that I had an electronic receipt saying I had returned the key. I sent the receipt both by text and email. This i competence and do not care atgitude of Hertz staff at Sandefjord Torp airport is a letdown, as my previous experiences with Hertz have always been brilliant "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 9

OSLO, NO - Reviewed by ROWAN - 13 August 2025

" Excellent "

" Staff at Oslo Airport were excellent : Car excellent : Experience was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MICHAEL - 30 July 2025

" Will definitely use Auto Europe book a car hire "

" Easy, simple and no fuss. Arrived late due to a delay on the flight and it was no issue. Very open and honest about extra payments (took a bit more to cover toll chargers) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHRISTOPHER - 22 May 2025

" Overall easy experience to book and use the car "

" Overall, a good experience. The staff were very helpful. Actually needed a larger car, upgrade costs were reasonable (after a little negotiation) Car collection and return well signposted, quick and efficient. Hertz pricing can sometimes be a little in the high side, but price through Autoeurope was competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANNE - 14 May 2025

" We are repeat users of Auto Europe and this is the first time we have had a bad experience with one of your vendors. "

" As I have already informed in the Hertz feedback, I received a car with a non functioning sat nav - the message on screen said subscription needed updating. Should be an easy fix, and of course I had expected to be able to use a fully functioning car. I informed them before I drove away - but alas after a long while discussing this was met with inaccurate claims and a ultimately statement that they would not pay for the subscription to be updated. I was informed I could get a full refund and be without a car. Not happy with Hertz. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

OSLO, NO - Reviewed by NEIL - 16 April 2025

" Difficult to know how auto europe can help when you have to wait 50 minutes to collect the car and when you get charged with unknown amounts. "

" One staff member on duty, and they arrived 25 minutes late, by which time there was a queue of 5. We were charged 350NOK for "winterisation", about which we were not informed. We are hoping to get this refunded. Please could you help with this? "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by KERRY - 15 April 2025

" It worked. "

" It worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ALAN - 03 April 2025

" very good "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by STEPHEN - 17 March 2025

" Perfect experience "

" Seemless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 13 March 2025

" Straightforward but need to book early to avoid large price increases for a Norwegian hire "

" Straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SARAH - 11 March 2025

" Auto Europe was easy to use and came up with a good price "

" The van we were given was not really fit for purpose. We were not asked where we would be taking it (to a remote mountain cabin, on small roads which were nonetheless public roads and snow-ploughed). Snow chains were not provided and the winter tyres could not cope with icy conditions. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by JOHN - 10 March 2025

" No problem "

" First rate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by THOMAS - 05 March 2025

" Everything went really well. "

" Everything went really well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by GARY - 02 March 2025

" Too tired to comment. "

" Too tired to comment. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 24 February 2025

" See above "

" Very slow check-in queue even after having filled in the online check-in. Car had lots of damage that wasn't specified anywhere and they never made me sign for any damage. I now have an email telling me the vehicle is damaged and I will be charged. I feel it is extremely unlikely that any of the damage was caused by me. No evidence has been provided of the alleged damage I caused. I am very annoyed. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

OSLO, NO - Reviewed by JESSICA - 19 February 2025

" great experience. "

" Very good experience. Quick to get car and return was easy. Staff was helpful. They didn't tell me about toll roads but just automatically handled this with the card on file which was great as it was less to worry about. The vehicle was in good shape and handled well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHARLES - 12 February 2025

" As re: previous comments! "

" Very nice hire car - Corolla estate (hybrid). 2 points about hire: 1) after pick up I drove from Gardermoen to Sjusjoen - approx 150kms - I noticed the fuel guage showed just over half full. I was surprised at this but admit that I hadn't checked the fuel level on pick up - just assumed I had a 'gas guzzler'! My son has driven this model before and said that in his experience they were 'super economical'. So, I wonder if car was fully tanked up on pick up. 2) I had to buy a battery for the key fob - minor point! Staff were all super friendly and efficient at Gardermoen. On way back to airport fuel use was minimal which reinforced my suspicion it was not fully topped up initially. Despite this I am happy to use Europcar again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by BORRE - 10 January 2025

" for me autoeurope is the one stop go to for us when we need a rental car.. great prices and great service. "

" for me autoeurope is the one stop go to for us when we need a rental car.. great prices and great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MICHAEL - 02 January 2025

" 1 hour wait in a queue whilst staff struggled to find keys for bookings for other customers. I was also greeted with an invoice at the end of my hire saying I had to pay for toll roads, although the lady at collection said it was all included in the hire cost. Finally I was charged an huge amount of money to fill up the tank although it was dropped off 99% full ( i filled up only 30kns away) so it was not as low as the fuel cost "

" 1 hour wait in a queue whilst staff struggled to find keys for bookings for other customers. I was also greeted with an invoice at the end of my hire saying I had to pay for toll roads, although the lady at collection said it was all included in the hire cost. Finally I was charged an huge amount of money to fill up the tank although it was dropped off 99% full ( i filled up only 30kns away) so it was not as low as the fuel cost "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

OSLO, NO - Reviewed by DAVID - 02 January 2025

" See above - re: limited recharging facilities "

" My first experience of hiring an EV, I wasn't made aware that most of the recharging facilities require you to use an app, the only garage I could use my credit card for recharging the vehicle was a Shell Petrol/recharging Station in Norway. I would certainly think twice about hiring an EV for longer journeys in the country of choice. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 31 December 2024

" Competitive pricing "

" Reasonable experience, easy and quick collection of car at arrival airport. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

OSLO, NO - Reviewed by JOHN - 26 November 2024

" Will not rent from Avis in the future due to inflexibility. "

" Unfortunately I had booked my rental car at Gardermoen airport in Oslo and not Torp so on arrival I had no transport. However, as Avis had an office at Torp airport, I asked if I could take a car from there. The assistant was very helpful, however, he told me that this wasn't possible because they systems between Avis and the two airports don't speak to each other. I found this astounding as Avis is one of the biggest car rental companies. To make matters worse all trains had been cancelled due to signal problems. The assistant told me Gardermoen was 1 hour 40 mins away and the only way was by bus, which had left the airport or taxi. We had five cases between us and other hand luggage so I had to pay-out £312 for a taxi to take us to Gardermoen. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PHILLIP - 23 October 2024

" Easy to book usually the best price and can cancel if plans change. I always use them to source a hire car "

" Car didn't have sat-nav even though a Rav4 SUV and staff didn't find a solution. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARUAN - 21 September 2024

" Very positive experience. "

" Easy and fast transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by TARA - 11 September 2024

" Everything worked well especially as we were late arriving into Oslo airport and the staff had stayed late to meet us which was much appreciated because we had a tight schedule. "

" Polite and helpful staff who stayed late to give us our hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by YU SANG DICKSON - 18 August 2024

" Friendly staff. Easy check in and drop off. Excellent "

" Very nice and clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by FERGUS - 12 July 2024

" Easy booking process. "

" Everything I need in a hire car: competitive price. Efficient pick-up process. Clean, good quality, low-mileage car. Clear instructions on charging. Easy drop-off. All road tolls paid automatically without additional service charge. No hidden charges. This was the best car hire experience I have ever had. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SASCHA - 06 July 2024

" All good but would be helpful to have understood how to add or change things "

" Even though the service was great I wanted to add insurance and had no idea how to do that. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

OSLO, NO - Reviewed by SUSAN - 17 June 2024

" Everything went smoothly and the paperwork was helpful from your company along with the reminders to get the code from the DVLA – much "

" I had no problems and was upgraded to you a superior vehicle, which was very comfortable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 15 May 2024

" Good experience and will use Europcar next time I visit Oslo. "

" Very easy to deal with, courteous efficient desk staff in Oslo and very quick to be on the road. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PAUL - 17 April 2024

" We paid a lot of money for a 7 seater car because we needed the luggage space. But it was a struggle to seat 5 people and fit in 5 suitcases "

" Couldn't make the online check in work on an I phone as it wouldn't accept our credit card. In the end gave up and returned to check in desk. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by KERRY - 09 April 2024

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 20 March 2024

" Good choice and competitive pricing "

" Smooth, quick and efficient although handled by Europcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by KAROLINA - 06 March 2024

" I would highly recommend Auto Europe - the booking is very easy and clear and there is always a good choice of cars "

" Had no issues and the staff was very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by RIAAN - 25 February 2024

" No problem with Autoeurope, but a bad experience with Europcar "

" Had to wait 3 hours for a car as they had no cars available- I booked this 3 months earlier. I also booked a non electric car, but after waiting 3 h I had no choice but to take an electric car. Very poor service "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

OSLO, NO - Reviewed by KRISZTIAN - 17 February 2024

" Only small car was available at the time of pickup even though I paid for compact size one. It was a bit inconvenient to fit luggage due to this. "

" Only small car was available at the time of pickup even though I paid for compact size one. It was a bit inconvenient to fit luggage due to this. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by ANDREW - 11 February 2024

" See above "

" Signed up for quick pass but that wasn't available at collection Fluids had not been checked up before collection. Vehicle ran out of ad blue shortly after leaving the airport. We tried a few times to seek advice from budget but had no response Was 'upgraded' to a vehicle that was not fit for purpose Complained to budget on return They have acknowledged parts of my complaint and ignored others "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

OSLO, NO - Reviewed by PAUL - 27 January 2024

" Excellent "

" Loved the RAV 4! Staff extremely helpful and knowledgable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by IA - 05 September 2023

" Dreadful. Never again. "

" Terrible. Arrived- they had no vehicles. Totally overbooked. Long queue- took 2 hours in that queue, no information no apology just left an enormous queue of people waiting. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by BARRY - 27 August 2023

" Good value "

" Good price and good service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

OSLO, NO - Reviewed by PIRAN - 11 August 2023

" Easy to search and find suitable car. Pricing competative, and breakdown clear, and no hidden costs after slecting car. Will definitely use again. "

" No queues for key pick up and collection of car. Counter staff helpful and patient with giving route and charginign guidance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by FRANK - 04 August 2023

" You have absolutely no right to make unauthorised deductions from my credit card without first making contact with me to tell me what they are about "

" I did pay you upfront in pound sterling for the whole rental period. And at no point did you tell me that you were going to bill me on Norwegian currency. And you did did so using your own exchange rates set by yourselves and therefore open to cheating Secondly, you did charge me extras days later without telling me what they are about. MY CREDIT CARD DETAILS GIVEN TO YOU AT THE TIME OF BOOKING IS NOT A BLANCK CHEQUE PLEASE!!! Will you "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

OSLO, NO - Reviewed by EDWARD - 02 August 2023

" everything went smoothly, whenever I have had to phone Auto Europe staff have always been helpful "

" Collection was very smooth however on return I wanted to report one or two issues with the car but there was no-one on the desk. Car's remote kept failing leading to worries about starting engine and car had been left in Sport mode making it difficult to control speed on the road "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OSLO, NO - Reviewed by NADEEM - 10 July 2023

" We are travelling back to Norway next month and will be using Sixt most definitely. "

" The person called Aqsa, waited for us and provided us with the upgrade when we asked at a reasonable price. Extremely friendly member of staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STUART - 12 May 2023

" Very stressful and no support from budget. Left in dark. "

" Still waiting for photographs a week later for supposed scratch on casing wing mirror. Several Emails sent and phone calls. NOTHING!!!! "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

OSLO, NO - Reviewed by JANG - 18 April 2023

" Overall a smooth experience and good email communication with timely alerts and reminders as what was needed to being when hiring. "

" Overall a smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHRISTOPHER - 15 March 2023

" Good prices and easy purchase experience. Have used before and will again. "

" Very good, no complaints "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by RAYMOND - 10 March 2023

" The booking process is one of the best I've used. Very simple and clear options. Ability to change cars is excellent and of benefit to me. I use Auto Europe as my first website for car rental. Generally very good value and choice. "

" Overall very positive. Car was excellent, pick up was swift. Only slight concern was drop off. I handed keys to a staff member at the desk. When I arrived back to the UK, there was an email from Hertz/Thrifty asking where the keys were. Slightly worrying. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OSLO, NO - Reviewed by GLYNN - 28 February 2023

" A straight forward we'll organised rental experience. "

" Thrifty in Oslo airport is run by Hertz, which was the only slightly confusing thing about the rental that was otherwise excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JONATHAN - 28 December 2022

" Excellent "

" Very friendly and very knowledgable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by AKOS - 25 December 2022

" N/a "

" Polite and efficient staff, easy pick up and drop off, automated road toll charges, vehicle in good condition and well equipped for driving in snow/ice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JEVGENIJ - 10 November 2022

" The best. Will keep booking through Autoeurope with hertz if price competitive "

" Great service provided, very happy about renting with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARTIN - 26 June 2022

" Will use again. "

" Very pleased with free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PETER - 13 April 2022

" All good. "

" Very efficient and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEWART - 12 April 2022

" Very easy experience and no problems with the car. "

" Extremely friendly, quick and smooth pick-up service. Was expecting a long menu of potential add ons but just a quick signature and the keys. The way it should always be! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ALAN - 06 April 2022

" Will definitely use again. "

" Excellent..very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 23 March 2022

" See previous comments "

" Accessed via Hertz desk in Oslo Gardermoen. No queues at either collection or drop off, no hard sell of additional insurance or extras, car as expected excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 09 October 2021

" We have as yet had no problem with Auto Europe. However we would never book Hertz through Auto Europe again. "

" We were struck by a Tractor-Trailer in Oppdal Norway whilst stationary at a junction. We called roadside rescue who were very prompt. We discussed it with Hertz Gardermoen who asked us to drive the two hour journey to Hertz Nidarvoll Trondheim with a badly damaged car. When we arrived there they did not know we were coming. We filled in a collision form and they directed us to take the car to Vaernes airport (Trondheim) to exchange it with a roadworthy car. This we did. We signed another form and left with another car. The day after receiving the second car I reversed out of a driveway but the reversing camera was not working. I did not inform Vaernes Hertz when this happened but told them about it when we returned to Gardermoen with the car. Before I took the car back to Gardermoen I had repeated messages asking me for yet another collision report about the first car despite having completed one in Trondheim. I also had requests to sign electronically an agreement which I had already signed at Trondheim for the second car. After I returned the replacement car to Gardermoen I received a £300 bill for intercity travel drop off when it was them who asked me to pick up a second car from Trondheim airport as Gardermoen was too far. I had no intention of going to Trondheim at this time. On getting home I received a £1000 bill for the camera on the second car which I think was already damaged when I received the car. The replacement car was prepared quickly as it was at short notice. I am very very angry about all this. It has in effected wrecked our holiday in Norway. It was a mixture of poor communication and threats. I suppose we are going to have to pay for the camera on the second car as we did not see it was not working when we drove away from Trondheim airport. We never received a copy of either rental agreement and are now having to chase them up in order to process claims. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

OSLO, NO - Reviewed by JANICKE - 20 July 2021

" Very good "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANNE - 25 August 2020

" Will try to avoid in future. "

" The rental car was from Avis, not Budget. It was not particularly clean inside or out. This we might not have bothered to mention, had it not been for the fact that clearly it was part of a much bigger issue of insufficient or non-existent checking of cars between customers. We had not driven many kilometers, before the engine oil alert lamp came on. On calling the helpline provided, we were simply told you are fine to drive on yellow warning light. Just stop if it turns red. Not good enough! When you pay £800 to hire a car for two weeks, you do not expect to have issues with engine oil - or to spend a day of your holiday at a garage! After having spent a couple of hours trying to get through by telephone to Avis, and after the initial chat with the person who told us to just go ahead and drive, and then if it goes red just stop and book into a garage... spoke to a second person who is not an Avis employee but rather their account handler at road rescue, who had a bit more expertise under his belt and who was very helpful. He said to drive to the nearest petrol station and check the oil level. To my horror, it was completely empty! Not a single drop of oil on the dip stick. I took photos as evidence. Appalling of Avis, to send a car out in that state for a new customer. On my own with two young children, I could have got stranded up the Norwegian country side. Not the way I planned to spend my holiday! Very unsatisfactory!! "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

OSLO, NO - Reviewed by HANNAH - 21 August 2020

" Thank you Good amount of information and great price "

" Great customer service on pick up. The only issue was we were told there was damage to the passenger side, but not what it was. On reviewing the car, this did not match the description later given to me, and there was a small worry that I would be charged for this. Drop off was easy out of hours using the thekey drop, although I had to chase them for completion of outstanding balance. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by JOHN - 17 March 2020

" None of this is relevant. The car hire was cancelled because of the coronavirus. "

" None of this is relevant. The car hire was cancelled because of the coronavirus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JAMES - 27 January 2020

" Auto Europe obtained best car available. Easy and effective "

" Excellent friendly staff at Oslo. Good value upgrade also on 4x4 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 22 January 2020

" Hertz lack any integrity & honesty in their approach - dropped car off - the member of staff agreed car was OK - told I would get an email with final confirmation then after returned home alleged "new damage " when the car had not been in any accidents- Hertz Oslo cannot be trusted - check car take photos yourself- don't sign agreement until you have done this "

" Hertz lack any integrity & honesty in their approach - dropped car off - the member of staff agreed car was OK - told I would get an email with final confirmation then after returned home alleged "new damage " when the car had not been in any accidents- Hertz Oslo cannot be trusted - check car take photos yourself- don't sign agreement until you have done this "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by ELLEN - 14 January 2020

" Easy Booking, good price. "

" Always a pleasure to rent from them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by XANIA - 10 January 2020

" Very pleasant experience "

" A bit slow in the collection counter. So perhaps during busy times more desks could be used. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ROLAND - 05 January 2020

" All in all suited our needs v well "

" Efficient service , thank you. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PATRICK - 02 January 2020

" Usual simple and efficient process. "

" Collection and drop off at Oslo airport was incredibly quick and easy. Never been anywhere that comes close. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JUSTYNA - 01 January 2020

" Very pleased overall. "

" East to find desk, all papers ready, efficient service, got an upgraded car. Very pleased with the car as drove in snowy foggy conditions. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

OSLO, NO - Reviewed by ANDREW - 31 December 2019

" All good "

" All good. They were very busy when we dropped the car off - but friendly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by SARAH - 05 November 2019

" The rental went extremely well. Pick up and return were simple and I had pleasant people there to deal with. The car itself caused no problems. All in all a good experience. "

" The rental went extremely well. Pick up and return were simple and I had pleasant people there to deal with. The car itself caused no problems. All infall a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARIAM - 25 September 2019

" Not very satisfied. Loved the car but the experience was not great "

" I wouldnt rent a car again as I didnt understand and was not given enough information about the country. Also the invoice I received after the end of my rental I did not understand anything. It should be put into simpler terms "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OSLO, NO - Reviewed by RAYMOND - 20 September 2019

" No Comment "

" There are too many additional service charges that are added to the invoice. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MOHAMED - 18 September 2019

" Well I booked the car from Oslo airport, after landed I realised that there are 2 airports in Oslo and that we are at the wrong airport and the other one is 2 hrs away. So far is my fault , but unfortunately I didn't get the help or support I was hoping for. I called the customer service line to try and amend the booking and pay even some penalty fees , but unfortunately they didn't after waiting on the phone calling a foreign number for about 15 minutes. And not even send me refund or partial refund, so I ended up booking from Hertz at the airport plus the money wasted on the wrong booking , plus the phone call. "

" Well I booked the car from Oslo airport, after landed I realised that there are 2 airports in Oslo and that we are at the wrong airport and the other one is 2 hrs away. So far is my fault , but unfortunately I didn't get the help or support I was hoping for. I called the customer service line to try and amend the booking and pay even some penalty fees , but unfortunately they didn't after waiting on the phone calling a foreign number for about 15 minutes. And not even send me refund or partial refund, so I ended up booking from Hertz at the airport plus the money wasted on the wrong booking , plus the phone call. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by CHRIS - 16 September 2019

" Experience with Auto Europe... Excellent. No problems. Thank you for making it so easy. "

" Very easy system to use. Only issue at the time was the Vehicle Condition report was for the wrong vehicle. However this was rectified very quickly and in a timely fashion. Otherwise, very happy with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by GREGORY - 07 September 2019

" As above. "

" Booking in clerk opened early, as I was waiting. Unexpected bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHITTARANJAN - 12 June 2019

" Very good service both side "

" Excellent service, very clear and honest deal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by HEDI - 07 June 2019

" n/a "

" friendly service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by ANTHONY - 05 June 2019

" as above comments "

" Everything was excellent except for the one-way dropping off fee of 1800Kr which more than doubled the cost "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JOHN MICHAEL - 18 March 2019

" EXCELLENT SERVICE 10 out of 10 "

" Europcarc was an excellent company to hire from, the lady we dealt with was absolutely fantastic, she was so friendly & helpful in providing all the information we needed to know about the car we hired. I would highly recommend hiring a car from europcar & I will definitely be using them again. Excellent service & fantastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by TIMOTHY - 06 March 2019

" Excellent value and good service from Oslo Hertz "

" Excellent service from Oslo Herz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by BENJAMIN - 06 February 2019

" All good, great car friendly staff "

" Fast efficient and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by NICOLE - 06 January 2019

" All good! Thank you "

" Very helpful, organised and quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by TRISTINE - 03 January 2019

" Wouldn't hesitate to recommend "

" Quick and easy pick up and drop off .No extras offered - I already had excess insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARK - 30 December 2018

" . "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ANNE - 29 November 2018

" Staff were helpful. "

" Staff were helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ZOLTAN - 14 September 2018

" good web page good prices "

" quick and easy car pick up drop off with online check in. unlimited milages included good point and nice fleet as well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by NIGEL - 25 August 2018

" SEE ABOVE. IF "OR SIMILAR" MEANS THE TYPE OF GEAR BOX AS WELL AS THE MAKE OR MODEL OF THE CAR, THEN THAT OUGHT TO BE MADE VERY CLEAR. "

" DISAPPOINTED - WAS GIVEN AN AUTOMATIC, WHEN HAD BOOKED A MANUAL. HAVE NEVER DRIVEN AN AUTOMATIC BEFORE. AFTER MY FAMILY AND I WAITED FOR AN HOUR, A MANUAL CAR FINALLY BECAME AVAILABLE AND WE WERE ABLE TO START OUR SIX HOUR JOURNEY TO MANDAL - NOT AN IDEAL START TO OUR TIME IN NORWAY! THAT SAID, THE MANAGER WAS POLITE, APOLOGETIC AND EVENTUALLY GOT US ON OUR WAY BUT IT CERTAINLY CLOUDED MY JUDGEMENT ON THE WHOLE PROCESS, AS THE CAR IS THE MOST IMPORTANT ITEM! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by MICHAEL - 10 August 2018

" Always pleased to hire from a company which has no hidden extras, and no hidden "catches". "

" All aspects worked very well: prompt, courteous, efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MOHAMMED - 04 August 2018

" I had bad experience with your stuff when I booked the car thay deducted the amount of rent 2 time from my credit card . "

" Avis good company "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

OSLO, NO - Reviewed by RUSSELL - 03 August 2018

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by NICHOLAS - 27 July 2018

" Excellent "

" Excelleny "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 25 July 2018

" see 3 above "

" We had no problem with picking up the car in Oslo but the drop-off in Oslo Torp airport was very unsatisfactory. No-one checked the car at the point of drop-off. We were later told we had damaged the car. This was simply not true. The car had been in our possession the whole time and we had no accident nor did we damage the car in any way. To be told some hours after the drop-off that it was damaged and that it was our fault was very disappointing. After sending a number of emails, we were told that the office at Gardemoen would deal with the matter. We have heard nothing from them, and have not been provided with their email address to be able to correspond with them. We handed back the car 6 days ago, and have heard nothing from Gardemoen. So I don't know if we are being charged for the damage or not. Highly unsatisfactory! "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARK - 16 July 2018

" Good online shopping experience very easy to navigate the site and all very straight forward... "

" Excellent vehicle, super efficient staff, great experience all round... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARK - 16 July 2018

" This is aimed at Auto Europe as well as Avis: I missed my flight due an accident on the motorway so had to change to a later flight. I called Auto Europe to explain to which I was told I had to cancel my current booking at a cost of £50 and re-book again at the same price. Car for less time but still had to pay the same? They tried calling Avis to see if they would hold my original booking on several occasions but failed every time to get to speak to someone. not impressed! "

" This is aimed at Auto Europe as well as Avis: I missed my flight due an accident on the motorway so had to change to a later flight. I called Auto Europe to explain to which I was told I had to cancel my current booking at a cost of £50 and re-book again at the same price. Car for less time but still had to pay the same? They tried calling Avis to see if they would hold my original booking on several occasions but failed every time to get to speak to someone. not impressed! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHRISTOPHER - 30 June 2015

" It would have been nice to have the toll system explained when we collected the car rather than when we returned it. This is our first time in Norway and we had no idea we were running up tolls continually. We are still awaiting the invoice for these tolls and assume they will be fully itemised. Quite what happens if we need to query them we have yet to find out. "

OSLO, NO - Reviewed by GRENVILLE - 09 August 2013

" Very happy with the Nissan X trail we were given; roomy and easy to drive with good fuel economy. We also found the email information provided prior to pick up was helpful. "

" A little wait due to customer congestion but our rental service officer was helpful and efficient, with good English, and made sure we understood the additional charge for dropping off in Copenhagen. "

OSLO, NO - Reviewed by DAVID - 23 May 2013

" First rate service with clear no hassle paperwork. Valued information on insurance cover "

" Left phone in car on return and managed to exit airport and find Hertz had already recovered it and had it waiting for collection. Refused offer of a reward and were very helpful "

OSLO, NO - Reviewed by NIGEL - 23 February 2013

" SECOND TIME WE HAVE USED AUTO EUROPE WILL USE AGAIN "

" VERY HELPFUL STAFF UPGRADED US TO A SLIGHTLY BIGGER CAR FOR THE SAME PRICE HAVE USED THIS BRANCH OF HERTZ BEFORE VERY SATISFIED "

OSLO, NO - Reviewed by MATTHEW - 07 January 2013

" Hired a hertz car through auto Europe, ordered a polo but got a fabia, great car though and picking up from Oslo was easy, desk right in the terminal and kind staff "

" Good staff and hassle free! All good "