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OXFORD CAR HIRE REVIEWS
Car hire reviews in Oxford
The city of Oxford is located northwest of London in the UK. Commonly known globally as the home of Oxford University, it is no wonder that the city has become a bustling place – especially during the semester months. Its vibrant bars and pubs, quaint coffee houses and restaurants welcome visitors and students alike throughout the year. Along with its splendid architecture, you’ll also be able to visit museums, and no fewer than 38 colleges.
When visiting Oxford we would highly recommend a car hire to maximise your trips experience. Auto Europe has over 60 years global car hire experience, and provides car rental across the UK. Having partnered with numerous trusted suppliers, we offer car hire, luxury car hire, motorhome hire and a transfer service. Read the following car hire reviews in Oxford to see what previous customers have thought whilst using our service. If you’re looking for a large fleet of vehicles to choose from, convenient locations, great rates on car hire and plenty of offers throughout the year contact our reservation agents today.
AUTO EUROPE OXFORD, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Oxford:
OXFORD, GB - Reviewed by PAUL - 21 July 2025
" Europcar good price - booked from Australia and good service "
" Europcar staff at Oxford are always very pleasant welcoming and efficient . Cars ( Ford Puma x2 ) and Vauxhall Grandland upgrade were excellent Booking and notification of hire were prompt and clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by MARC - 04 July 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by PAUL - 07 June 2025
" WILL USE AGAIN "
" EXCELLENT VEHICLE CALM CLEAR AND PLEASANT STAFF ON COLLECTION AND RETURN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by RICHARD - 27 January 2025
" Adrian and John are a fantastic Team at the Osney Branch "
" Adrian and John are a fantastic Team at the Osney Branch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by DAVID - 29 September 2024
" See above "
" Everything was good though the pickup location a bit awkward. The staff kindly gave us a lift to a nearby station when we dropped off as it was pouring rain "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by MARY ANN - 04 June 2024
" It should not be possible to make and pay for reservations on AutoEurope that will not be honored by the individual company. Also I paid AutoEurope for insurance, and would like to receive a refund for that, separate from the rental fee at Hertz. I haven't yet contacted customer service at AutoEurope to request this because of all the hassle I've gone through with Hertz. "
" This was the worst possible experience and both Hertz ad AutoEurope are responsible. I made the booking and paid $438.27 for an 8-day rental. When I went to pick up the car, the Hertz agent informed that I had been flagged as ineligible to rent from them, and he didn't know why. He called his supervisor, who was also unable to explain why this would be. I never got a car from Hertz that day--and although the agent promised to request a refund right away, I still haven't received one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OXFORD, GB - Reviewed by PAOLO - 22 April 2023
" Didn't have car I selected despite confirmation weeks before collection "
" Didn't have car I chose so had to settle for a smaller lower class vehicle "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by ALAN - 03 March 2023
" I bought protection but the car hire people still wanted a deposit and said if they were any issues I would have to take it up with the third party , I buy protection to avoid such fuss , so not for me "
" They did not provide the car I booked , they offered a so called upgrade but the car was horrible and to big for me so I had to take a fiat 500 which only had 2 doors and was hard for me as a large person to drive "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
OXFORD, GB - Reviewed by DAVID - 04 July 2022
" Never accept a mini --horribke "
" Given a mini -worst car I have ever hired horrible in every way --gearbox,getting in and out ,general finish of vehicle,poor fuel consumption. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
OXFORD, GB - Reviewed by DAVID - 16 June 2022
" easy and good value "
" friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by BRIAN - 26 April 2022
" No problems at all "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by JOHN - 10 December 2019
" Awaiting refund for car not being full. "
" Excellent counter staff that explained all charges etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by ANDREW - 24 October 2019
" Excellent!!!! "
" Very easy and efficient. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by LESLEY - 11 October 2019
" I've hired numerous vehicles over the years and I'm not impressed with Hertz service. Sadly Firefly costs were very competitive but if I was your company I'd find another rental firm to use. "
" Firefly as such in terms of cost is value for money but not all costs upfront are explained. As the total amount payable was not fully explained and when I got into Hertz; I was then told to pay a deposit. I dropped off the vehicle last Friday 11/10 and am still waiting for my deposit to be refunded. The lady behind the desk was very polite but the rest of the staff, especially the manager was so rude, I almost walked out before collecting my vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by FELICE - 02 October 2019
" great "
" great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by JAMES - 26 September 2019
" VG "
" Poor overall condition car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
OXFORD, GB - Reviewed by JENNIFER - 22 July 2019
" Auto Europe system is very efficient. Service from Hertz, woeful. "
" Car had not been valeted on collection. Exterior dirty - windscreen covered in insects Interior filthy and smelly - cigarette smoke and rotting dog treats in the backseat armrest Made complaint to operative on collection. No other vehicle available. He spayed some air freshner. Tel Number provided by Hertz was not answered at all. Called 6 times on Sun July 7th. No response. On returning the car I made the office operative aware of our complaints. She was helpful and provided email address for manager. Email sent on July 14th. No response received as yet over a week later. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
OXFORD, GB - Reviewed by DIANA - 13 July 2019
" Overall, very good but see comments above! "
" Excellent UK service, however, when I phoned to inform that I was going to be late picking up the car, I was shocked to be told it would cost me extra! The call centre needs to understand the difference between a late pick up and an early one! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by DAVID - 26 May 2019
" Unhelpful, unavailable, unable to seek a refund. My own car had broken down so I had little chance to amend my booking. Lost my money paid to you with no possiblity of a refund owing to my misfortune. Lesson learnt, deal direct with the hire car company. "
" With less than 24 hours to go, I needed to amend my booking which proved impossible. I lost my payment of £71 and was unable to recover it. I did call in but your colleague was most unhelpful. In future I will deal direct with a more reputable company such as Avis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
OXFORD, GB - Reviewed by ROBIN - 07 May 2019
" Everything went very smoothly. I was informed of all the documents I needed to bring and there were none of the unexpected surprises which I've had before when renting cars. The car was clean, new and in perfect condition and the return went quickly and smoothly. "
" Everything went very smoothly, I was informed of all the documents I needed to bring and there were no unexpected surprises which I've had before when renting cars, such as problems with payment cards. We had no problems with the car and the return went quickly and smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by OTTO - 03 October 2018
" autoeurope tends to give the cheapest deals for car rental. at first try my credit card bounced for some reason but i still got a confirmation in my email. this was a bit odd. nonetheless I got a call from the service agent who told me that there had been a problem with the payment. "
" car pick-up was a bit slow. quite a bit of staff who seemed not interested in customers "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by BAHMAN - 26 August 2018
" Not good at all. "
" Very unhelpful staff. Phone calls not being answered. No reply to email etc. Double charge for the same booking and feels like waiting for ever for the reimbursement of the extra charge. I am likely to also leave feedbacks on other websites, including trust pilot. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by CHRISTOPHER - 21 August 2018
" See above "
" When will you return my deposit? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by ELVIRA M - 15 August 2018
" See #3 above. "
" It took over an hour of waiting to get my car, and then the car I was given was seriously damaged--the clutch was broken. I had only ridden it a few blocks when it started to smoke and I had to bring it back to the rental office. It was both dangerous, toxic, and highly inconvenient. I was backing up traffic and could have been in a serious accident. I have filed a claim with Europcar (claim number 03206422) and I'm waiting to hear back from them in this regard. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
OXFORD, GB - Reviewed by ANUP - 12 August 2018
" I have complained to Europcar UK Customer Service. The case number is: #03166777 "
" They have charged GBP 25 for SatNav hire. I did not explicitly consent to this charge. I have complained to Europcar UK Customer Service. The case number is: #03166777 I have asked for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by TOMASZ - 24 July 2018
" No possibility to book a car with delivery service. "
" Everything fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by THOMAS - 09 July 2018
" Satisfied with AutoEurope. Not completely with Europcar. "
" Car with a small damage that was not mentioned and not included in paperwork. The damage was noticed when giving the car back. I would be charged for this if I didn't notice the fact when collecting the car. This is befooling! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by ARIAN - 13 June 2018
" Fantastic "
" Very good cars and newest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by PETR - 10 June 2015
OXFORD, GB - Reviewed by ROI - 27 May 2015
" Very good service and friendly staff. My favourite rental place. "
OXFORD, GB - Reviewed by ROBERT - 12 May 2015
" I dont like additional hidden charges "
" I dont like additional hidden charges "
OXFORD, GB - Reviewed by ALON - 11 May 2015
" They were fine, they put us through to someone who could help when we had an issue (see below). "
" The man at the counter who arranged our car told us it was a diesel car, but when we went to fill it up it actually took unleaded fuel. We almost put the wrong kind of fuel in the car which would have ruined the engine, damages for which we would have been liable. I would not recommend this company to anyone. "
OXFORD, GB - Reviewed by PING - 18 June 2013
" Very good service "
" Staff very friendly and helpful "
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