AUTO EUROPE PALERMO, ITALY Car Rental Reviews

PALERMO, IT - Reviewed by GEORGIA - 19 September 2025

" Terrible, would never recommend "

" Had an awful, mechanically unsound car that was given to us filthy and in poor condition "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by KAREN - 17 September 2025

" The couple we were travelling with hired their car direct from Sixt and had a much better experience. "

" On collection at Palermo airport, there was quite a long wait at the Hertz desk in the terminal, although the person who dealt with us was efficient and friendly. Unusually, we were not given the key there but were told we would be given it at the parking lot. When we arrived at the Hertz at the parking lot, they did not have the key and we had to wait around half an hour to get it. The member of staff there was brusque and did not keep us informed of what was happening. The car itself was badly bashed on one side. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by EDWARD - 09 September 2025

" A very good price but with inconveniences! Sicily is not a good place to be driving with concerns over insurance cover. "

" It was not made clear enough that this was an off airport operation. We had difficulty finding the pick up point and then an unecessarily aggressive driver told us he would only take the main driver. This left my wife, my son on crutches, his pregnant wife and a 22 month old child at the airport. On arrival at the site I was directed the wrong place. The desk staff were good although it was difficult to get a safe child seat. The car I was expecting was a Skoda Kamiq or similar. I was given a Ford Tornio. This is like a van with windows! But at least there was plenty of room. On the way back it was suggested the bumper had been damaged during my hire. Luckily I had photographs proving it was pre-existing damage. I do hope I will be returned my 900 Euro deposit soon!! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ALISON - 06 September 2025

" The drop off was ok "

" We arrived early so rather than wait an hour for my car to be ready I accepted another one. I had to pay a supplement on an already extortionate price. I hated the car. It was too big and in order to reach the pedals I had to be squashed under the steering wheel. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by STEPHEN - 08 August 2025

" Just make sure you do reviews of the car companies that autoeuope use. "

" They clearly try to make money of the very unobvious marks/dents, you need to be extremely thorough at taking pictures on pickup. The lady skipped around the car not paying much attention to the 21 listed marks dents. Then when to the smallest mark on a rear wheel like she knew it was already there looked like a dirty mark and very small. Luckily I had pictures of this on pickup so she then said you will get your deposit back. I will definitely not use them again. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by ALYSON - 04 August 2025

" I would prefer to pay more and receive a more professional service direct from the rental company. "

" I was disappointed with the service, we had to wait 40 minutes to pick up the keys and then there was no one to check the car over with us and I had to sign a document stating the car was in A1 condition before I had seen it. Whilst I dropped the car off late, I left it in the Goldcar area, but as there were no parking spaces I had to park it in front of other cars (like many other cars around me) and drop the keys in the holder. I then had emails saying they had tried to ring (they had not) and had people running around the airport trying to find it, when it was in the right place. The car was also damaged and I have literally now idea if we picked it up with the damage, so all in all a very disappointing experience "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by MANPREET - 03 August 2025

" This rental company staff in Sicily had no idea what they were doing during drop off and pickup "

" Will find anything to charge you extra with the reason of 'admin cost' "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by VINCENT - 03 August 2025

" Good price but that was only positive comment I can make. I witnessed many other customers treated badly. "

" Poor pick up from airport to offsite compound. Long queue at office to check details and get car. Slow process despite all information previously given. Deliberate policy of expecting customers to find all scratches and dents on the car before leaving to try and avoid arguments at return. Advise photograph and video state of vehicle inside and out "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by SCOTT - 02 August 2025

" Too slow to collect vehicle, the queue took forever it was painful "

" Too long of a wait to collect vehicle, took hours why? Everyone had pre-ordered their vehicle and checked in whilst in the queue, I watched another customer collect her vehicle after queuing for ages eat her entire lunch and snacks whilst at the counter being served that's how long people were taking to collect their cars, it would put me off booking again as we felt we lost the entire afternoon at Palermo airport waiting for a hire car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by NORBERTO - 25 July 2025

" I hope you all resolve this. "

" Day after drop-off, I receive a INVOICE no.0000202510273696, ref a damages . I am requesting a reassessment and cancellation of the above invoice for an amount of 255.36 euros, because at the time of picking up the vehicle at Palermo airport, the car already had the mentioned damages, and I asked the employee to change it because it was broken. The employee then informed me that there was no other replacement available and that I just needed to take pictures of the damages for a subsequent liability waiver. I have and attached photos were taken in the Drivalia parking lot at the time of pickup. I therefore ask that this charge be reviewed and canceled. There is no way to send it to Drivalia - his form at site don't works. An more, insurance policy for potential collisions has also been taken out. I hope you all resolve this. Tanks, "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by DUNCAN - 15 July 2025

" Easy car hire. Palermo On pickup. I was left outside in the sun with a baby and not allowed to use the waiting/reception room. There was zero shade and had to wait for 20mins in 35c temperature. Car was in ok condition , could of done with a vacuum but not to be fussed with, the look over the car was very fast and before I signed the document I had to point out additional dents and scratches they had not marked. On drop off, I took car to depot only to find in was closed and locked. I later found out they had moved premises during my hire and no one had advised me. On check out inspection they were like Nazi controllers suddenly pulling out plumb weights and rules closing one eye and analysing chassis shape, it was OTT. I watched with with 3 cars before me all of which they found problems with. To my surprise they looked over mine only to find what were presumably 3 stone chips very similar to other marks on the bumper already evidenced on the sheet. To be fair I don't think they were there originally since I looked at a photo but they were insignificant to other markers on the bumper. I was pleasantly surprised when they said they were so small I wouldn't get charged and so signed what I needed to and left. 2 days later I got an invoice for 275 eur. Pretty poor form and unreasonable fee for something that wasn't a dent or scratch per say simply paint chips. "

" Easy car hire. On pickup. I was left outside in the sun with a baby and not allowed to use the waiting/reception room. There was zero shade and had to wait for 20mins in 35c temperature. Car was in ok condition , could of done with a vacuum but not to be fussed with, the look over the car was very fast and before I signed the document I had to point out additional dents and scratches they had not marked. On drop off, I took car to depot only to find in was closed and locked. I later found out they had moved premises during my hire and no one had advised me. On check out inspection they were like Nazi controllers suddenly pulling out plumb weights and rules closing one eye and analysing chassis shape, it was OTT. I watched with with 3 cars before me all of which they found problems with. To my surprise they looked over mine only to find what were presumably 3 stone chips very similar to other marks on the bumper already evidenced on the sheet. To be fair I don't think they were there originally since I looked at a photo but they were insignificant to other markers on the bumper. I was pleasantly surprised when they said they were so small I wouldn't get charged and so signed what I needed to and left. 2 days later I got an invoice for 275 eur. Pretty poor form and unreasonable fee for something that wasn't a dent or scratch per say simply paint chips. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by HUW - 09 July 2025

" Total rip off to take out full insurance with auto Europe to be told that it does not cover the car that i was renting from Target and i would be liable for 39500 euros in the event of an accident no phone signal at the target rental to sort it out also wrong instructions for pick up the pharmacy has moved a long time ago need to update instructions for pick up when you try to phone Target it just rings and no one answers when you try to phone to sort out problems i have just bought a property in Sicily so would be coming over for six months each year renting a car not with this company now I will not recommend to my family and friends who come over to visit either "

" Total rip off to take out full insurance with auto Europe to be told that it does not cover the car that i was renting from Target and i would be liable for 39500 euros in the event of an accident no phone signal at the target rental to sort it out also wrong instructions for pick up the pharmacy has moved a long time ago need to update instructions for pick up when you try to phone Target it just rings and no one answers when you try to phone to sort out problems i have just bought a property in Sicily so would be coming over for six months each year renting a car not with this company now I will not recommend to my family and friends who come over to visit either "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DOUGLAS - 08 July 2025

" All round very good "

" Very helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ALASDAIR - 08 July 2025

" Think you could make something critical like not accepting Amex more obvious. "

" Don't accept Amex , wasn't clear , v annoying. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by SIDRIT - 24 June 2025

" Bad experience. Charged a hidden fee and tried to get me to buy local insurance. They give you new cars on purpose, so you damage them and then can easily claim on you "

" Hidden charges "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ARISTIDES - 22 June 2025

" Normal "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by IAN - 21 June 2025

" Ok booking with Auto Europe but did not say hire company was off airport until confirmed Will definitely think twice before using Auto Europe again "

" Shuttle driver drove at very unsafe speeds, very scary both ways, they only have one shuttle bus and cannot cope. When you call on arrival all they kept saying was they did not speak English. Not signs or anything at airport to help you. On pick up the desk staff were desperate to sell me additional insurance even though I had already bought some before leaving home. He was very aggressive and was shouting at me that I did not understand and was stupid if I thought I did not need it (all in perfect English despite answering the phone and saying to person on the end they did not understand English). On handing over the car to me they asked me to sign but I refused as I had not looked around it, they said they were busy and if I wanted to check it with them I would have to wait 30 minutes. I decided to take a video and photos of the car and signed the paperwork. Car had warning light on dashboard saying oil service overdue. On return they scrutinised the car and went into office, then came back 10 minutes later saying there was additional damage. I immediately disputed it and showed them the video and photos I had taken. They then made me wait another 10 minutes before agreeing it was already damaged on pick up. This company is truely untrustworthy and dishonest and seeking to obtain money from innocent travellers. I think Auto Europe should be ashamed to be using a company like this to represent them. It looks like I was one of the few lucky ones who did not have pay extra or costs. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by NICOLA - 21 June 2025

" easiest experience ever "

" best vehicle hire ever. we were out of the airport in no time no hanging around .Dropping off was good too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GAIL - 17 June 2025

" Great value for money for an on site airport car hire company. Car was clean, full of fuel and in good condition. High spec of car for phone connectivity and parking sensors etc. "

" Great vehicle and super fast pick up and drop off service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - 16 June 2025

" mmm "

" mmm "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CHRISTOPHER - 13 June 2025

" Nothing more to say "

" Nothing more to say. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANNELIESE - 12 June 2025

" Car was confirmed right away, straight forward and easy "

" The car was great, fantastic value and the girl who worked at drop off on the car park was friendly, quick and nice to del with. Only complaint- the lady at the airport counter was rude, shame she spoiled an otherwise great experience slightly. Would still recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ABHIJEET - 28 May 2025

" Fine "

" The pick up and drop off points at Palermo airport are a bit far. Italy car rent outlet is the last in the parking lot. So, it does take about 10 mins to reach the place where the car is parked. Not ideal if you have a bit of luggage. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by JOHN - 27 May 2025

" I've used Auto Europe many times over the years and have never been disappointed. There is comfort in knowing your service will be good!! "

" Smooth pick up and drop off. Nice low mileage car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - 25 May 2025

" Good value and quality "

" Poor signage at Catania airport but otherwise good "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by MARIA ADELE - 24 May 2025

" Very satisfied "

" Very satisfied Clever staff: quick, friendly and speaking multiple languages "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERT - 11 May 2025

" Excellent price and still available at the airport "

" Friendly staff. All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by RICHARD - 21 April 2025

" A £80 rental ended up costing me €800+. I couldn't be less happy. "

" Terrible. Wouldn't take my credit card to force-sold me insurance to use my debit card for an extra €715. I have two young kids who were falling over with tiredness and it was late at night. After waiting ages for airport pickup and a very fast 15 min drive to a spot in the middle of nowhere, I couldn't be stranded there and had no choice but to pay. It's a scam and they are just looking rip you off. I looked on google and there are dozens of other reviews saying the same thing. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ANNA MARIA - 18 April 2025

" Unable to comment... as awaiting satisfactory outcome to claim "

" When I asked about damage at pickup, I was told the car had no marks as it was brand new. I've since noticed the car had actually done 291klms before my hire. Had a dispute/arguement at drop off regards to a minute (maybe 1-2mm) mark on an alloy wheel. So small if the mark was at the 6 0'clock position it wouldn't be visable. I have been charged €450... and obvs making a claim to recover this. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by IAN - 15 April 2025

" Previous experience has been good. On this occasion the huge fuss which EcoVia made about some superficial scratches has made me much less positive about Auto Europe. Also you need to check that when your site says the hire company is at the airport, they really are, not like EcoVia who are off-site. "

" When I made the booking the Auto Europe site stated that EcoVia are at the airport. This is not true, they're offsite and you have to wait for a shuttle bus to and from their venue. Sadly I managed to make a few fairly superficial scratches in the car the EcoVia made a big fuss about this, returning the car took around 45 minutes, which was painful. They also charged EUR 738 for what I consider to be a few pretty superficial scratches. When you need to get a flight home you're not in a position to negotiate and EcoVia took full advantage of this. There were also questions about the other (pre-existing) damage to the vehicle and it was a struggle to get the staff to recognise previous damage which was even listed on the contract. The staff member asked me for my photos of the vehicle, but I had not taken any. EcoVia did not have any photos either, so it turned into a long discussion. This compares very unfavourably with the last time I rented in Sicily with a different company. They were very understanding and reasonable. We will not be using EcoVia again. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ELENA - 15 April 2025

" I liked auto Europe offer but did not like the expect with the particular rent a car company "

" Car was not the same category I paid, it was smaller and given to me dirty. It had 90,000+ km that so not safe for a car rent one could expect. The check out was so thorough as if the car was brand new, seemed exaggerated "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by NICOLA - 12 April 2025

" I reported the extra charge to auto Europe. All they said that I had signed for extra insurance. It is very difficult to read contract when just shown the sign screen on a pad but I have learned my lesson . "

" I told counter operative that I had full insurance and did not need any additional insurance this extra was added to contract that I could not see as it was on an electronic pad I was only asked to sign in 4 places . Did not receive copy of contract. I was not happy when extra amount was taken from my credit card for extra insurance . "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by FILIPPO - 18 December 2024

" None "

" Very good all went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by ROGER - 26 November 2024

" The check-in and check-out process for the vehicle was seamless. The staff were professional, polite, and made no attempt to upsell additional insurance or products. In fact, we received a complimentary upgrade to a slightly more powerful vehicle at no extra cost. Overall, I'm very pleased with the entire experience. "

" The check-in and check-out process for the vehicle was seamless. The staff were professional, polite, and made no attempt to upsell additional insurance or products. In fact, we received a complimentary upgrade to a slightly more powerful vehicle at no extra cost. Overall, I'm very pleased with the entire experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ELI - 22 November 2024

" Easyrent office staff unprofessional. I had a problem with my credit card and could not pay with it, I offered AMEX which they refused. I offered my wife's credit card, they stated they could only accept a credit card in the name of the driver. I offered to pay the full deposit EUR 700 with a debit card, they did not accept it. Finally I had to take their insurance for the duration of the booking, approx. 12 days and had to pay an extra EUR 300 approx. which is daylight robbery. The car was completely dented and had dirty windscreen and rear window, we could get rid of the grime and had bad visibility. This company is fraudulent, do not ever book with them, they will somehow get you. "

" Easyrent office staff unprofessional. I had a problem with my credit card and could not pay with it, I offered AMEX which they refused. I offered my wife's credit card, they stated they could only accept a credit card in the name of the driver. I offered to pay the full deposit EUR 700 with a debit card, they did not accept it. Finally I had to take their insurance for the duration of the booking, approx. 12 days and had to pay an extra EUR 300 approx. which is daylight robbery. The car was completely dented and had dirty windscreen and rear window, we could get rid of the grime and had bad visibility. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 2

PALERMO, IT - Reviewed by ISABELLE - 19 November 2024

" I was not aware that AutoEurope was a third party rental company. As such we ended up renting from EasyCar, which was not at the airport as we thought when searching for a rental company. Looking at the reviews of EasyCarHire online, I would never have chosen to rent from them, as we had the experience with them. It is appalling that customers are unwittingly sent to them through AutoEurope. I am further appalled that the additional insurance I purchased was invalid, and would request a refund for the insurance I paid for that was useless. please advise how I can proceed with this. "

" I had a very poor experience with Easycar Hire. On collecting the car, we were pressured to buy additional insurance, saying that the additional insurance I purchased with AutoEurope was not valid as they are a third party. This was 140 Euro for 5 days, double the cost of the car rental costs. On returning the car, we were accused of losing the "hat rack" aka parcel shelf - this had been incorrectly marked as present by your staff, however it was not present and we did not have it when we collected the car. We did not comment about this at the time, also because in English we do not call it a "hat rack", but a "parcel shelf" or "boot/trunk shelf". Frustratingly we did not have photographic evidence of this either. On returning the car, the male staff checking the vehicle was very rude in their discussion with me about the absence of the hat rack, accusing us of losing it, and saying that we would have to pay for a replacement, and that it would not be covered by the extra insurance that we took out. We then had to wait 20mins whilst they checked their computer system to then see that they had never provided the hat rack, that it had been lost in a previous rental, and this was an administrative error. The male staff did not apologise for this error - neither for accusing us of losing it, nor for being rude, or making us wait. He instead laboriously pointed out the small damage on the wheel trim - a 2cm scratch next to many other older scratches. It felt very much like he was intent on finding any possible error to charge us additional costs. I do not recall this damage happening but will not deny that it is there. I have since been charged an additional 80 Euro. However the attitude of the staff was unacceptably rude, again saying that there will be a further cost for this damage not covered by the insurance, resulting in a poor end to our car hire experience and holiday. We did not see any other renters experiencing a similar attitude from the staff, and another renter who had seen the exchange when they were returning their vehicle commented that they also noticed that the staff member was unnecessarily rude to us - we were two women, it felt like sexism. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by SALVATORE - 13 November 2024

" I expected a newer car "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by FABIO - 06 November 2024

" Would recommend "

" Very efficient, no dodgy dealers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by STEPHEN - 06 November 2024

" The booking failed to mention the required security deposit and collection procedure. Next time I'll get a company actually based at the airport "

" The collection site was some distance from the airport. We waited over an our to be collected by the hire company and taken to our car. The car was dirty and had some damage. I was then faced with being asked for a security deposit, which I am still waiting to be refunded. Fortunately I took photos and video of the car on collection and return but am still waiting for the hire company to get back to me "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PALERMO, IT - Reviewed by ALFONSINA - 01 November 2024

" All I say to my friends is STAY AWAY FRO THIS COMPANY "

" Easycarhire don't care about their customer I was left at the airport and no one seems to care about answering their phone all they are bothered is making money "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by JAMES - 29 October 2024

" As always, the booking experience is easy and pricing is competitive. "

" Whilst the car was fine I found the counter experience when picking the car up. My driving license is in paper format and supported with an international driving license. I have rented many cars on this basis but I was told that the car could not be rented to me because I don't have a "new" style license. Only after some lengthy and difficult exchanges was I allowed to take the car if I signed a waver to say I'd be responsible for all financial consequences of being stopped by the police and the car being impounded for up to 3 months!!! I can find no reference in the t&c's for AE or Dollar to say my style of license isn't acceptable. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by SALVATORE - 28 October 2024

" Not a good start to our holiday. Would not recommend. Cars are too old. "

" First car broke down after 2 minutes! Staff would not come out to us. 2nd car was high milage. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by GIUSEPPE - 23 October 2024

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DIONYSIOS - 23 October 2024

" Needs improving. "

" My rental was not ready on collection time. I had to wait for more than an hour. When they gave me tha car, it was still dirty from the previous customer and part of the boot was broken. Very disappointing service. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by CHRISTOPHER - 02 October 2024

" During my issues with the puncture Auto Europe were the only people to answer the telephone, although not able to arrange a replacement car. Recovery of the original vehicle was also relatively quick. "

" My car sustained a puncture on Friday 20/9/24 and after trying to re-inflate using the supplied sealant kit (which are always useless) without success, the car was recovered. I then tried various telephone numbers to obtain a replacement car, no-one would answer except auto europe, but they could not influence the situation. At 23:00 hrs I did receive a phone call (I was in bed) informing me I should go to the mid-town Palermo office to arrange a replacement. On arrival there the following morning I was told they had no cars available and I should return Monday 23/9/24 and a car would be available. On arriving back at the office Monday, I was greeted by the most arrogant, rude worker I have the misfortune to encounter. Her only answer to my request for a replacement car was that they didn't have any!! After more debate, she suggested I make my way to Palermo airport to try there. Another train journey later I was met by the only shining star in this whole sorry affair, a young lady (unfortunately I didn't take her name) who managed to sort out a replacement vehicle in a matter of minutes with no fuss, a true example of excellent customer service. So to sum up, nearly 4 days without a car because of a simple puncture. Train travel expenses and lost holiday time, travelling from San Nicola to Palermo. All of which could have been prevented if sales representatives had given me the correct information and probably more importantly PUT A SPARE WHEEL IN THE CAR!!! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by HUBERT - 01 October 2024

" Inside of windscreen had not been cleaned for some time and made driving difficult with the low sun . "

" Polite and friendly staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CATALIN - 01 October 2024

" Overall we got the car, we did our business with it, the car was in decent shape a bit used but overwall ok. Nothing great, nothing fancy, nothing to write home about. I'm considering myself lucky i did not have to find out how dealing with a problem like theft, break-in or breakdown would have went. "

" Route from Palermo airport to pickup location was easy once you knew it, but you did not know and it was very difficult to find. Luck for us some local taxi drivers were able to direct us to the process. Their provided phone was permanently busy, and autoeurope staff were unable to provide any assistance. Also according to the renter the insurance provided by autoeurope was "after the fact" meaning i had to pay everything in case of a problem from my own pocket only to later, potentially, get it back from autoeurope. This wasn't clear to me from the begining. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by JULES - 30 September 2024

" I've been a client of Auto Europe for many years. I've never written a review before but had to do so on this occasion. This was in Sicily after all... "

" You may want to conduct some due diligence on Felirent. Felirent is located outside the perimeter of Palermo airport, a 13 minutes drive on a highway (I timed it and didn't appreciate the driving style of the shuttle bus driver either). This cannot be deemed an airport location under any circumstance's. There was no possibility to drop off the car outside of office hours - no use should one have an early morning flight. Counter staff informed me that I got an  "upgrade" on arrival. Some upgrade - a car that had been put through its paces (53k km on the odometer), dirty and with clutch that was about to give way. Staff were polite.... "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by ANTHONY - 30 September 2024

" Not much you can do about Gold car, I suppose "

" Whilst I understand the desk selling Insurance, this was the most over-the-top experience of renting a car. I've then had to inspect the car by myself in the dark and didn't pick up a very minor scratch on the bumper which was then discovered on my returning the car which I had to pay. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by CATHERINE - 30 September 2024

" Will use again "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by HYWEL - 30 September 2024

" Very easy firm to use "

" Made it very easy, would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANTHONY - 30 September 2024

" Efficient, good price and excellent information provided "

" Very good although a bit of a delay in picking car up at office in airport because of number of people in queue "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ADAM - 28 September 2024

" I have already recommended auto Europe as my experience over the last couple of years has always been positive "

" Polite, friendly and helpful both on drop off and collection and upgraded car without charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LINDSAY - 26 September 2024

" All very simple, good price "

" Good price, vehicle was OK, they said they'd upgraded us from T-Roc to a Citroen C3, don't really consider that to be an up-grade! Guy on the desk didn't push very hard for us to pay for the extra insurance although I was aware that his colleague next to him was being very pushy with the guy next to me! Can't really complain about our experience though, would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PAUL - 25 September 2024

" I was a bit wary of choosing Sicily by Car as I have never heard of them, but I was pleasantly surprised, if the price is as competitive as last time I would use them again should I return. "

" There were no queues at the counter and it is a quick walk to the lot. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by LAURENCE - 24 September 2024

" Good value car hire but I guess you get what you pay for "

" Car was battered on every panel - it had obviously had a hard life. We got a puncture and have been billed nearly £200 and lost half a day of our holiday while a replacement vehicle was found. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by LEONARD - 23 September 2024

" See above. The rental company you selected is completely and utterly unacceptable as a partner to Auto Europe. "

" Rental Plus were disgraceful. When we arrived in Palermo they told us our contract was void because we were more than one hour late. One contract had been terminated and our vehicle given to someone else. We were advised to speak with the broker to negotiate a refund. This caused us significant distress as we tried to understand what was happening in. Foreign country. After digging through our emails,, We told them that we were actually 20 minutes late. After some further lengthy and fraught discussions they agreed, and that our vehicle was actually available. We were asked to wait outside for a shuttle bus. We had to wait for over 40 minutes for the vehicle to arrive in the searing Sicilian heat with no shade. We called them several times, but each time was told the car was on its way. No apologies were offered. When we enventually took the vehicle it was absolutely filthy and we could hardly see out of the windscreen until we had cleaned. The delays in negotiating with the company and then waiting for the shuttle bus cost us the best oart of two hours. COMPLETELY AND UTTERLY UNACCEPTABLE. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by VINCENZO - 22 September 2024

" We had a good experience with Sicily by car, in the end, once the initial problems were resolved. The staff were helpful and friendly "

" We were given a Lancia to begin with and we left the airport, but after just 2 miles we couldn't bear the screeching gearbox so we turned straight back to the airport to replace the vehicle. After a little persuasive, they agreed to replace the vehicle at no charge, but they had wanted to charge us for the petrol we had consumed in those few miles!! We were very happy with the car we were given as a replacement and the staff were very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by MATTHEW - 17 September 2024

" Easy online process and obtained very good value for money. "

" Swift transfer by minibus to collection centre. Quick pick up and drop off process. Late model car in very good condition. Concerned at poor reviews when booking but very satisfactory experience if you look after their vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MARK - 16 September 2024

" See above. Also Auto Europe good at producing competitively priced rental deals. "

" All good and very good VFM - only criticism is the lack of shuttle capacity during peak times. If I were to use Easycarhire hire again at Palermo I would probably get a taxi to the site in Cinisi if no shuttle readily available. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GEOFF - 14 September 2024

" You were very helpful when we needed a bigger car, thank you. "

" My wife and I actually had a bad experience with your partner in Sicily. They were extremely rude to a couple ahead of us on arrival making a comment that the man was 'crying like an animal'. When we returned the car, I explained we had sustained a puncture and I used the emergency kit to inflate the tyre to be able to drive to 'a gommista' . We found a service centre several miles away in another town and had the tyre repaired - using up most of the day from our holiday. Naturally, we paid for the repair. The representative when I explained all this at car return simply said the tyre was new when we took the car( (not accurate of course). He also insisted we pay €50 for using the emergency kit. He refused to reimburse us for the repair cost. I said if we had not used the emergency kit we would have ruined the wheel driving it to the service centre. Again all he said was we must pay€ 50 and he had my credit card details. As you can imagine I was furious and he calmly walked away to deal with the next customer! Best wishes, Geoff Geoff Morris OBE "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by NIGEL - 10 September 2024

" Things you need to know about the Jeep Avenger: 1) press Drive Mode up once to select Sport mode, makes joining motorways more predictable. 2) press the button with a car icon below the screen and disable Lane Assist to prevent the steering tugging you around when you're quite capable of steering without hitting the armco barriers 3) some days Apple Carplay works perfectly with google maps and some days it just doesn't co-operate so you may need to Forget My Jeep on your phone and re-pair device. Have fun and look out for those mopeds! "

" Perfecto! No hard sell for extra insurance. Car was freshly valeted and waiting on pickup and no fuss or false damage claims on drop off. Would use again. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUKE - 09 September 2024

" Nice and easy pick up and drop off. Car was brilliant to drive "

" Everything was good apart from Not having someone run through the small scrape that was already on the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by TIMOTHY - 04 September 2024

" Please see my comments in box 3 "

" Excellent car and great customer service. My concern is, that at drop off, the staff said it would take upto 7 working days to unblock the 700 euros on my credit card. Given a weekend, that's 9 days, which is unacceptable. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SEBASTIAN - 04 September 2024

" Have used Auto Europe quite a few times and it's always worked well. This time I called them with a query about my booking and got an answer straight away. "

" Very efficient. No queue for collection or return. No upselling. On returning the car, they completed the check-in document stating no new damage straight away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - 03 September 2024

" See above. After that every thing was fine (although I could not get the GPS system to switch to speaking English). "

" Queue at airport to be allocated car was horrendous - clearly understaffed at peak times. 90 min wait to get to front of queue was not a great start to the holiday. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by IAN - 29 August 2024

" The booking experience was good overall. The choice is quite extensive, so it took a while to pick the vehicle I needed. "

" The drop off experience at Palermo airport was great. The person accepting the car back was very helpful and service was fast. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by RONAN - 29 August 2024

" Very smooth "

" Quite good, upgraded to a car that we weren't as happy with but otherwise excellent. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by SETH - 28 August 2024

" MY trust in your company as an intermediary has really taken a hit. It's really too bad as I have known your company to be great over the many years I've used it. But this experience destroyed that confidence. I'd rather pay a premium to use a service that will not provoke such anxiety or deliver such a poor experience. For the sake of your business, you should do a little research before you take on a partner. The google reviews are telling... "

" We were charged EUR 100 because I didn't have an international certificate for my US driving license. I've rented cars in Sicily many times in the past and this has never been a problem. We paid it because our trip depended on it. The model of vehicle they gave us was poor and it was not in a great state. They took 10 minutes to detail all of the damage on the car. We were waiting for the next way we were going to be charged. Alas, there were no more charges (so far) but the anxiety and extra expense made this one of the worst experiences I have had renting a car. I will never use Easy car hire again, but I will also probably not use Auto Europe either. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by ROSS - 26 August 2024

" Very good. "

" Very easy pick up from Airport, no stress "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by WAYNE - 20 August 2024

" If Auto Europe can help me get my money back I would highly recommend them!! "

" Honestly, I had a bit of a nightmare. I was trying to collect the car a few days after arriving in Sicily and I forget to take my passport. They had no flexibility in accepting a photograph of my passport and would only accept the physical passport, which I couldn't provided without making a 4 hour round trip. Having phoned the Noleggiare customer service number to discuss the issue, they said there was nothing they could do and I would lose the full amount that I had paid for the rental (circa £700). After some further discussion they offered to only take €150 of the rental cost, which I reluctantly agreed to, although whilst writing my account shows that I have not received any refund and the full amount remains with them. I appreciate that I made a mistake by forgetting my passport, but that have acted terribly and I feel totally taken advantage of. This experience has left such a sour taste in my mouth and there is no way I would ever recommend this company!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by BENEDETTO - 15 August 2024

" Very satisfied, no problems, easy drop off "

" Long wait at pick up desk, but not fault of staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by DAVID - 15 August 2024

" Noleggiare had poor rating before we had our experience. It reflects badly on you as well. "

" The car was not the one we reserved, or silimar. We reserved one with 720l of boot space and got one with 448l. Counter staff were totally unhelpful and we had to pay €400 more for a larger car. This one then had adblue warnings after a couple of days. Noleggiare didn't reply to messages so I had to buy 15 litres and fill it before the car stopped working. Water also ran out after 3 or 4 days. The car was clearly not ready to be sent out. They also tried to charge us for a scratch on the car. Only when we showed photos of the car when we picked it up they backed off. Staff at the desk were also incredibly pushy about making us pay extra for more insurance. They guy kept coming back to it over and over again for a long time. Not a pleasant experience at all and I would not recommend anyone do business with them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by RICHARD - 04 August 2024

" Avoid Sicily by Car "

" Wait time to collect car keys in excess of 1 hour, staff very unhelpful and when I did receive the keys the car was parked in an entirely different bay number to that provided to me by the reception team "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PALERMO, IT - Reviewed by GRAHAM - 01 August 2024

" Probably the worst experience ever, for car hire. Unable to collect original booking with Sicily by Car, due to flight cancellation. Not their fault, or mine, but still charged a whole week booking cost. Tried to collect next day, but contract apparently forfeited. This seems to me totally unreasonable. If I have paid the whole hire in advance, then the car should be available for the whole period, regardless of being late to collect it. If not, then perhaps one days hire might be retained and the rest refunded. I had to then hire through a different company because trying to rebook with Sicily came up with unavailable. In total, booking through Europe by Car cost me £1,011 for 7 days, a little over the top I think. "

" Huge add-on insurance at pick-up desk "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MICHELE - 23 July 2024

" In my case I didn't have a credit card that they would accept, but several other customers that were there with me were complaining about the most random issues, and they all got charged way more than they paid initially. In my case I ended up paying arounf 600 euros for 10 days, while I had initially paid 250 euros. "

" I got overcharged (25 euros per day) for the car rental's own insurance policy - several other customers had the same exact issue. I should have read the reviews of Easy Car Hire before. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by DANIEL - 09 July 2024

" You have to help people avoid double insurance "

" They scared me in to taking out extra expensive insurance when I already had insurance through you. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by KIM - 08 July 2024

" unfortunatly for me nobody seems to want to help with problems only take my money, this is my second trip with them in about a month and i have many more trips to come. i just wish they would help their customers "

" picking up the keys at the airport the man told me i needed to buy insurance, I showed him my copie stating that the car was fully insured , he said that was only with Auto Europe and told me I had to pay 170 to him to be fully insured or 120 just for scratches. I had no choice but to pay again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by TERENCE - 06 July 2024

" It's difficult to comment really, because I will never know if the additional insurance I paid to Auto Europe was worth it... or whether Italy Car Rent were just 'trying it on' with me. I'm just glad it never got put to the test. As far as I am aware, Auto Europe seem great. "

" When making the reservation, I paid extra for the additional insurance (for peace of mind in case any damage occurred). When collecting the car, I had a strange experience where the lady on the counter tried to sell me MORE insurance, claiming that the one I already purchased was worthless because it still required me to pay something like £3,000 excess (or something like that). When I said I already paid additional, she said "Yes, but sadly it isn't enough - we have this problem all the time, people don't realise". Anyway, I never paid the additional additional insurance... whatever it was. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by MARTINA - 28 June 2024

" Very easy........satified. "

" No email received after drop off. I assume all was ok and deposit will be refunded. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DARREN - 26 June 2024

" I will use again and recommend "

" Efficient pick up n drop off service, no hassle. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by WILLIAM - 26 June 2024

" When we returned the car, we had already checked it ourselves. There was no damage. We had filled it up with fuel. The hire staff agreed it was all fine and that was that. No drama and good value "

" We didn't have to wait long at Palermo Airport - maybe 10 or 15 mins, two competent girls on the hire desk there. Car was fine and off we went. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by WILLIAM - 23 June 2024

" See above. A-E presumably have vetted this company. The descrition of "at the Airport" was a lie. It's the last time I'll trust your judgement, and I hire cars in Europe at least three times a year. "

" It was not at Palermo Airport, but a minibus ride away - hard to find on return. The staff were less than friendly and helpful, except for one who helped me to activate the Satnav on my phone. This after a rude remark about the type of car which we could afford. They did not make our early departure as easy as it should have been, and did not tell us that they could have made it earlier for us. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PHILIP - 19 June 2024

" Experience was excellent "

" Everything went smoothly from pickup to return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SIMON - 19 June 2024

" A new car provided which was ideal for the roads and hill towns of Sicily "

" No problems, all went smoothly and well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 09 June 2024

" As above Sicily by Car is one to avoid "

" We were given a DS7 that was very old, it had 55,000 KM on the clock, marks all over it, drivers side indicator did not work, and large damage to drivers side front. I tried to advise customer service of damage on arrival but was dismissed. When we returned the car we were accused of causing front end damaged but luckily I took a photo. Disgraceful company and staff and a lot of money for a poor car! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by JÉRÔME - 31 May 2024

" The card issue was bewildering other that that all good "

" Having to paid €300 insurance on the spot because the name driver did not have a credit card only a debit. No other person card could be used only the name driver. Rip off. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by HAMED - 30 May 2024

" Very unpleasant! "

" It was very frustrating because I didn't have a credit card which I've never had in my life. They made me to pay so much more. I called your customer service and the lady wasn't helpful at all. She recommended me to go back to the airport to get another car for £450. I'm very disappointed with this service and will share it with my followers on Instagram to avoid you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CHRISTOPHER - 29 May 2024

" It is long overdue for the car rental business to be reformed it is such a trial all over the world. One should just pay the money (including all insurance at reasonable rates) pick up the keys and go. "

" I have already provided feedback direct to Noleggiare about how their customer staff were spending large amounts of time trying to "frighten" customers into buying extra comprehensive insurance (Euros 400/wk) even though like myself they had already done this independently. This meant that I had to wait nearly an hour to be served at Palermo airport despite not many customers in the queue and 3 members of staff at the desk. One often gets this to some degree but this was the worst I have experienced in about 50 years of renting cars. On return they did their utmost to find some scratch on the vehicle for obvious reasons. I would never use them again. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by PETER - 26 May 2024

" Satisfactory car, good value for money "

" Unclear pick up instructions. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by STEWART - 21 May 2024

" This time i searched all emails for pick up information and couldn't find any. Was calling as nobody asked had heard of ECH as on voucher, then somebody finally said it's a white van shuttle and where from Easy Car Hire. Not that great this time "

" Very busy when we were there despite 3 counter staff, fairly big queue. Further from the airport than many and a very thorough check back in but nice car, overall v good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by RODOLFO - 16 May 2024

" Poor customer service. I feel as though I have been ripped off. I chose this specific vehicle to fit the needs of my elderly relatives. "

" My hire car was given to someone else as I was one hour late due to flight delay. And I had to pay 180 euros for another car. I was travelling with elderly disabled relatives and this was a shocking experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by FRANCIS - 16 May 2024

" Had to go to hospital and cut short holiday - I tried to call you last week without success and I am still on crutches - can you offer me a small allowance towards my next car rental in August "

" I was so unlucky as on the first day of my holiday I damaged my hip ( literally in filirents pick up van ) and had to cut short my holiday by 6 days ( 4 days car hire ) will I be able to get a refund or credit towards my next hire with you which will be in August "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GLENN - 03 May 2024

" Great company. Easy to use and compare prices. "

" Always good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - 01 May 2024

" good "

" all went to plan "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GASPARO - 20 April 2024

" drop off staff very nice no problems "

" in thee que at 11pm and git charged for out of office 60 euros even if I was in line before out of hours "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by JULIE - 08 April 2024

" Good efficient service "

" Good efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALEXANDER - 07 April 2024

" Maggiore service second to none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by TERRY - 22 March 2024

" Good experiencw "

" Excellent helpful staff at Palermo Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by ALAN - 09 March 2024

" Always an easy booking process with Autoeurope and any cancellations / amendments are equally as simple. "

" Slight delay at the counter when picking car up, due to a computer issue. Efficient and friendly staff. Picking a car up late at night meant there were no staff in the parking lot area, therefore reporting any additional damages could be a bit difficult. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by GIOVANNI - 28 February 2024

" Disappointed, I have had booked full cover on the website only to find that this wasn't the case. I then had to pay more money when collecting the car. "

" Easy and professional transaction "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ALFONSINA - 26 February 2024

" Worst car rental company ever. Only wish I had read the reviews before booking. Very disappointed autoeurope have anything to do with these people. We have used autoeurope in the past but will seriously think twice before using them in the future! "

" Strongly advise looking for another partner other than Italy Car Rent. We were told at reception Auto Europe Premium Cover doesn't cover their vehicles and we would have to pay again if we wanted their full cover! The vehicle which they supplied hadn't been checked over and had a bald left had front tyre with wires showing through. Sub standard car from a sub standard company! We are regular visitors to Sicily and will never use this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by FILIPPO - 16 February 2024

" Overall very pleased with everything "

" They always try to find slightest damage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ATTILA - 14 February 2024

" I was told that I brought back the car dirty, and they can`t exam the car properly. There was some rain during my stay so of course the car got dirty, nothing special about that. Then I was told I can leave and then few days later received an email that I`ll be charged 50 euros for cleaning which I found utter nonsense. They need to wash the car before renting it out again. I was given the car with empty tank and brought it back with almost half tank so I asked them not to charge me for cleaning. They did anyway and never got any response to my email. Never had any issue like this before and I`ve been hiring cars for 10 years plus. "

" I do not know the relation between Easycarhire and Auto Europe. My experience with Auto Europe is the worst one over 10 plus years hiring cars. Charging me for cleaning the car because it was dirty and not responding my email. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SARAH - 12 January 2024

" Good value and efficient. "

" Everything fine but the car had a 100k km and was quite worn out on the inside (indelible stains on the seats...). Also tyre pressure alert switched on after a few km and the due service alert switched on half way through my rental. I have always had fairly new rental cars so this was surprising. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by NICHOLAS - 06 January 2024

" nice people, nice car. "

" Nice people, nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - 15 December 2023

" Friendly, efficient service from all staff. Easy collection and drop off service. Car (Fiat Panda) clean and well presented. "

" Friendly, efficient service from all staff. Easy collection and drop off service. Car (Fiat Panda) clean and well presented. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ADRIAN - 07 November 2023

" I would use Budget again, very professional on the whole and minimal hassle. "

" The overall experience was good, allocated a car which was excellent and had no issues. Only issue was the time taken to pickup vehicle, there was quite a wait. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by TIMOLEON - 28 October 2023

" Easy to book online and manage the booking afterwards. "

" Everything went smoothly. They tried to sell me additional insurance despite telling them that I had booked one online, but they weren't too pushy. Overall, the car was in excellent condition, comfortable and the price was a bargain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - 27 October 2023

" Very expensive overall car hire inflated by a heavy insurance premium "

" None of the documents that I was asked to provide were asked for. I checked with Auto car staff to see if I needed an int driving licence and was assured I did, but in fact this was never asked for. There was an absolute scrum around the desk despite of the QR code which gives you a place in line. It was difficult to hear the representative behind a plastic screen and who's English was limited. We had to ask for a map. We weren't informed of Toll roads or road works in palerm0 "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by SILVANA - 24 October 2023

" Easy and reliable "

" Efficient staff . Good value for money "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ANTHONY - 23 October 2023

" they have deducted the additional security deposit from my bank account with no explanation as to why "

" they have deducted the additional security deposit from my bank account with no explanation as to why "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by JOHN - 09 October 2023

" As above "

" Do not use Avis Italia – they are scammers My wife and I hired a Mitsubishu Space in late September at Sicily's Palermo airport. When we picked the car up I noticed that it had a few minor marks and scratches and started taking pictures of the (white) bodywork. An Avis employee came up and told me I didn't need to take pictures because "we know this car". I carried on photographing anyway but I guess his comment must have distracted me because I ended up missing a few places. In retrospect, a red flag should have gone up and I should have done a video, because when we returned the car a week later to Catania airport, the guy on the reception desk took a full set of pictures. He claimed that several marks – all tiny ones and including one that he claimed was a dent and that I maintain was part of the contour of the bodywork – had been added to the car during our hire period. To the best of my knowledge, only one mark was new, a small scuff mark on the back bumper right next to a virtually identical mark that was there already – and was photographed by me- when we picked the car up. In other words, Avis is happy to hire out the car with small marks and indentations on the bodywork, but still charged me nearly £1,300 – including a fee for taking photos of the car - for damage when I returned it. So I would bet another £1,300 that none of my money will actually be spent on repairs, and would challenge Avis to prove otherwise – or that their outfit on Sicily isn't operating what my experience suggests is essentially a scam. I would also argue that the car was not serviced properly before I picked it up as the brakes started making a loud noise – worn pads? - several days into our hire period. On this basis I have I have instructed my credit card company to contest the charge and, since I have had no response from Avis several days after emailing them a letter of complaint, will also be referring the matter to the industry ombudsman. For me, this has been an expensive lesson learnt, and I would strongly recommend avoiding Avis in Italy even (or especially) if they appear to be offering a better deal than their rivals. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by CHARLIE - 26 September 2023

" Always good apart from this one "

" We waited 65 minutes at Brindisi for the car and then they tried to persuade us to take insurance eith them as auto europe full insurance "not to be trusted". My suspicions increased when they kept telling us to take a video ofnthe hire car. Which we did. On return to Palermo, they insisted we damaged the car with a scratch so tiny the video did not pick up. And after signing and grtting the receive i notice they accused us of another scratch which we neither did or they made us aware of. They charged is 350 euros insisting "auto europe will lay". We obviously must claim. In 30 years renting cars i have never seem such a massive con. Please don't use them again. They are ripping you off "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GRAHAM - 26 September 2023

" Very poor condition car and an absolute rip-off charge for a very minor repair ( a similar touch-up to an alloy in the U.K. cost me £45 not €261). Do not use this company. "

" The car was covered in scratches, dents and scuffs. Unfortunately I put a tiny scuff on one of the alloy wheels and the company are trying to charge me an exorbitant €261 for its repair. Apart from the cost what angers me most is that judging by the poor condition of the car it is obvious that if I pay the charge they will do nothing to carry out the repair. I will never use this company again. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by TINA - 21 September 2023

" Great little car "

" Was a bit out of the way of the airport, and they should have a phone at the airport to phone them as not everyone has roaming on their phones "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by RICHARD - 20 September 2023

" We love Auto Europe. Especially the free second driver and excess coverage. But please review your relationship with Ecovia... their pick-up/drop-off process is LAMENTABLE "

" The car worked fine - although it had a broken read light and some dents. These were all disclosed (no problem there) but the car was far from immaculate. However, the biggest problem was the pick-up and drop-off process: * Pick-up... it was not at all obvious where to get the shuttle bus from. And we had to wait in the blazing heat for 20+ minutes because it was too small for the number of customers * Check in was INSANELY SLOW. It took 15+ mins to process each customer. UNBELIEVABLY inefficient and slot. It is hard to stress how poor it was. It was as if every customer was a total surprise to them and they had to enter every detail into their system, from scratch, several times over. I cannot understand how it could possibly have been so slow. * Drop-off was little better. A massive messed-up pile of contracts behind the desk, with the staff spending 2+ minutes painstakingly searching through to find each customer's contract. The staff were friendly but the organisation was ABYSMAL. The worst experience I have EVER had picking up a car. You should seriously consider removing this firm from your list. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by FRANCO - 18 September 2023

" If you could make the cost of the car rental cheaper that would be great. "

" Very easy and straightforward to work with. No difficult conversations when handing back the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PAOLINO - 18 September 2023

" Smooth quick pick up "

" Polite freindly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SIMON - 17 September 2023

" Car was dirty on pick up and still waiting for damage invoice. Bent number plate when parked. "

" Still waiting for damage invoice despite repeated requests "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by PHILIP - 17 September 2023

" I was upgraded which was nice "

" Not to long a wait at the desk staff were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUKE - 16 September 2023

" Their customer services are great, communicate effectively. However, we want more information for the whereabouts, how to get there to the car rental - they didn't give that to us "

" We have NOTHING information on how can we get to the car rental from the airport. It's very confused and the only way to find out where is it is to contact them is via phone call which is unacceptable. A bit long away from the airport too. We waited near 1 hour from the airport to collect the rental car, it's been a long day. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by GREG - 15 September 2023

" Very stressful and frustrating "

" Car hire company is trying claim 500 eur worth of damages that took place in te car park after I dropped the car off. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERTO - 13 September 2023

" As above "

" Good company. Only negative: I didn't know they were not in the airport, it wasn't written on any of the emails, they never called or let me know, likely the tourist information, at the airport explained it, otherwise I would have not known. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by JONATHAN - 07 September 2023

" i had no experience apart from frustration that i was unable to speak to anybody and disappointment that you refuse to change your cancellation policy. "

" flight cancelled ,tried on numerous occasions to speak to Drvalia and yourselves - without success. Unlike others you have stuck to your no refund policy. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by BOGDAN - 03 September 2023

" Compared with other similar offers, it was the best by far. "

" Very good experience, the car met the expectations. Drop-on and drop-off went fast and straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SALVATORE - 03 September 2023

" Average "

" I ordered a economy and they wanted to give me a mini class Eventually they gave me the right court after waiting an hour "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by FILI - 29 August 2023

" The car was a dream, and very fuel efficient. "

" They were very efficient, there was a problem with the credit card, and they resolved it quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SALVATORE - 29 August 2023

" Would be more happy if this company were based at airport, not in next town. Free shuttle bus. Very good cars value for money "

" Good cars, value of money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - 28 August 2023

" Would be higher if you had contacted me to give me confidence that something was being done about my complaint. "

" They charged me an addition £250 for insurance (against damage). They claimed that it was required regardless of what my agreement said and that it would be very good for me if there was an accident. I have filed a complaint with auto europe but have not heard from you (2 weeks ago). "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERTO - 18 August 2023

" Great car, great setvice "

" Quick process. Was on the road in no time "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CALOGERO - 17 August 2023

" Fanatic service and very helpful "

" Very good service lovely people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROSS - 17 August 2023

" Auto Europe was easy to use however Viaggiare was poor and I will not use again. "

" Purchased full insurance via auto europe to then be told I was required to purchase insurance from Viaggiare at time on pick up. I waited over 1 hour to pick up vehicle. Was given the wrong address for drop off and was made to rush to flight. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by ROBERT - 10 August 2023

" You advertise this company as "at the airport" when is is NOT !! WILL NEVER BOOK WITH AUTO EUROPE AGAIN, unless compensated "

" Over an hour waiting at midnight to collect car. The paperwork process is ridiculous. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by HELEN - 07 August 2023

" Overall a good experience. "

" Everything went ok apart from not realizing we were at the wrong pick up point at the airport. It took several phone calls to find that out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANDREW - 06 August 2023

" As above your staff would not help and took for ever to answer the phone and we were never advised where to collect the shuttle bus so waited over an hour for to be collected "

" My license was out I've date my fault clearly but I was told that I could not add my wife as the main drive so we could not have the car but still has to pay Very very disappointing as no one would help and left us in a very bad position "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by MICHAEL - 31 July 2023

" Q "

" Big queue at airport "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUCY - 27 July 2023

" all good except the long wait to get the car. "

" Very long wait at the airport when we arrived - there was only one woman to deal with a long queue of people. also the computer didnt work because of a power cut blamed on the heatwave. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by C. - 04 July 2023

" Pick up was very simple, guy at Hertz desk was very friendly. Not so good at drop off but okay; sign posting at Palermo airport could have been better, especially with Hertz being at far end of car park. Nice not to have to sign my life away on a dozen different forms in a foreign language. "

" Overall, better and far easier than most car hire companies I have dealt with. Two criticisms, which are common to most companies: a car handbook(in English) would be really useful. Staff should check tyre pressures before customers drive away. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by GORDON - 03 July 2023

" Everything went well ,car was excellent "

" All was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DUNCAN - 02 July 2023

" Not a good experience. "

" We chose AE because your advertised prices were good. Once we got to Palermo Budget doubled the price so that the on the road, insured price for the car was around 250 euros per day, that is, very expensive. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by STEPHEN - 01 July 2023

" I wouldn't use Drivalia again as I believe the slow processing of the booking is a result of an old computer system that is inefficient "

" Drivalia had the smallest desk and longest queue in the terminal. It took an hour to be served. The staff were very pleasant when I eventually got to see them but I would not use them again as getting a car promptly and away from the airport is important for starting a holiday right. I don't understand why you provide all your information in advance to Autoeurope but it has no relevance to the booking as you have to go through the same process again. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by VINCENT - 14 June 2023

" Overall we had a reliable car for the area we were in. "

" Check in was slow due to booking through a 3rd party company. When we went out to get our car the woman in the booth was overwhelmed and just sent us to our car. There were some scratches and a ding which I took photos of and a video. However no one would discuss with me and just made us drive off. I did not feel comfortable with this but that is what they advised. I documented pick up and return via video and photos in the event there was an issue but it does not appear there is any. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ALAN - 28 May 2023

" No issues from collection to drop-off !! "

" Virtually no wait to collect car and no wait dropping off. Very efficient service, with courteous staff. Car provided (FIAT 500 Hybrid) was good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ROBERT - 26 May 2023

" Usual efficiency from Auto Europe (but change Centauro at Palermo to off site with shuttle please) "

" Advertisedd as at terminal. Actually off site by shuttle bus. Shuttle didn't arrive, had to call twide before, after an hour wait, late at night, it eventually tuned up. Charged 550 euros for scratches to an allow wheel, more than twice the price of a new wheel. If I'd had a day more I'd have been much better off ordering a wheel to be delivered to my hotel. My fault entirely for the damage, but the charge is extortion. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PAULINE - 23 May 2023

" Very efficient and professional "

" Excellent at all levels "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MICHAEL - 18 May 2023

" The insurance issues need to be transparent and clarified, too easy to scam the unaware. "

" As usual was told my extra insurance I paid for with Autoeurope was not valid with Easycarhire and told best to take their extra insurance, was declined. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ERIC - 08 May 2023

" Website Easy to manage. Seamless pick up "

" Easy pick up and drop off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GLENN - 05 May 2023

" Pleased with car, return was no problem. "

" Long queue but dealt with efficiently when it was our turn "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOSEPH - 17 April 2023

" The whole experience of the €499 on top of the hire fee for the insurance inc a discount has made me not want to use your company again.. and I have at least 2 other trips there this year. "

" €499 for the insurance without being prepared or prewarned has made the experience of booking through you a big No No.. which is a shame.. next time I will be going direct to the hire company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by FILIPPO - 20 March 2023

" Not bad considering "

" Overall I was pleasantly surprised however when we returned the car nobody was at the counter so we left the keys in the box provided I then checked my bank statement and was shocked to see £23 had been taken I have had no explanation why this was taken and what for "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by GRAHAM - 08 February 2023

" A1 I need not say anymore...Brilliant as always "

" A1 rental can't fault this company tgey even up graded me at no extra cost, definitely be using them again very friendly staff and a very smooth rental, Thanks guys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GLENN RICHARD - 19 November 2022

" Car was good and the hybrid model was very economical on fuel "

" The back seat was dirty with some kind of liquid which was not noticed by the staff at collection but cleaned immediately when brought to their attention BUT should have been noticed before that. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by STEVEN - 01 November 2022

" Good car and easy hiring process. "

" Staff helpful and car in very good condition. Would def use again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ADRIAN - 26 October 2022

" Just go direct to the company of choice "

" Couldn't contact them when having the car as no human was available . Also when buying the extra insurance it was dearer than you quoted but a long way . "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by JOHN - 19 October 2022

" Overall Ok. The staff on the desk, once I got there was very helpful "

" Only 2 of 3 desks were "manned" on a busy Saturday lunchtime "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by GIOVANNA MARY - 19 October 2022

" Really need to be forewarned about hefty additional charges at pickup "

" When we went to collect car we had booked we were advised to take out excess waiver insurance at 40 euros a day. We took this out as pressure was put on us about how dangerous Sicilian roads were. We were not at all happy about this which actually doubled the cost of the car hire. We would have liked to be forewarned about this so that we could investigate other options rather than being made to feel we had no choice and pressured into taking out this additional insurance at considerable cost. We also had 300 euros blocked on our credit card and were told on returning the car it would be reimbursed in a few days but I am still waiting a week later "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MARK - 16 October 2022

" Auto Europe remain the nicest car hire broker to use even when some of the hire company's are rather unscrupulous. "

" Palermo is a major destination and having the office close at 10:30pm and then charging €50 per hour for arrival after that time (even due to delayed flight) is unacceptable. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by LUIGI - 26 September 2022

" Airport at distance need buses regularly "

" Excellent but at a distance from airport "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by VINCENZO - 24 September 2022

" We have booked our car hire with AutoEurope for many years now and we have never experienced any problems. We recommend them to all our friends and family. "

" Collection of the car at Palermo Airport was quick and easy. Pleased with the condition and the cleanliness of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by NICOLA - 21 September 2022

" Car not powerful enough, very expensive and with lots of damages to the bodywork. "

" I was charged for petrol when I had filled up the car 5 km before returning it! Very annoying!! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by STEPHEN - 19 September 2022

" Great service "

" Easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by STEVEN - 13 September 2022

" Cancellation and rebooking to save £900 was appreciated "

" There was a long wait at the counter to collect the car. The car did not have a full tank of petrol. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by SIMON - 10 September 2022

" All seems fine. "

" The member of counter staff was abrupt and disinterested. He was using his mobile while serving me. I signed for a car I hadn't seen and when I examined it the next morning (my pick up was in darkness) I found a wheel cap was missing (not mentioned on the paperwork). I also found the car to be unwashed and with a lot of birds mess on the bodywork. There was no fluid in the windscreen washer. I emailed asking why the car hadn't been washed and pointing out the missing wheel cap. No reply. I emailed again. No reply. When I returned the car I found the member of staff to be short handed and unhelpful. He found a scratch on the car which I had no knowledge of. When I asked him how he didn't know it was an old scratch he said it wasn't marked on the paperwork. I pointed out that neither was the missing wheel cap. He didn't respond. He asked me to sign for my acceptance of the new scratch and I refused. He then pushed a sheet of paper at me telling me to write all of my complaints which I declined (I had a plane to catch and I didn't trust him not to throw it away once I'd left the cabin). I asked for his name three times and he declined, telling me there was a staff ID number on the paperwork. I've now been charged £200. I have found the whole experience to be very poor and will avoid Sicily by Car in future. I've told others to do the same. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by NEIL - 12 August 2022

" Despite paying twice the pre-covid rate for car hire, I was charged a further €304 on a very tenuous pretext - a derisory minute graze which was of no consequence whatever. This left a very bad taste in the mouth and soured our holiday experience "

" Discovery of an extremely minor graze on a wheel arch resulted in an extortionate additional charge while worse previous damage on a rear passenger door was not even recorded by staff. Opportunism at its worst!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ARMANDO - 19 July 2022

" All I can say is again the lady was really nice and efficient more companies need people like her "

" Lady at counter was brilliant thanks a lot "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRIS - 19 July 2022

" Avis pick up in Palermo airport was terrible "

" pick up in Palermo airport was terrible "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by JULIAN - 13 July 2022

" Good value excellent service and nice cars "

" Very quick car pick up and drop off and the car was a very nice drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SHANANNE - 29 June 2022

" The same as question 3 "

" We had an awful experience. I forgot my driver's licence and despite my partner who was going to drive having his license and credit card, we had to rebook and pay for another car which was probably the original car we were going to hire! I understand that it may be in the small print but I don't understand why? I had a car that I had paid to hire. I had my ID to prove it was me, but wanted my partner to drive rather than myself. There seems no reasonable answer as to why we couldn't do that except that the supplier is taking advantage of customer misfortune. We had to pay an extra £500 for the person who was going to be a secondary driver to become the principal driver. Both AutoEurope who I phoned and Sicily by Car blamed each other for the fact that it was impossible to change the name even though we were there in front of them having to rehire the same car. It seems criminal robbery to me. Travel is difficult enough at the moment and the flat refusal of companies like yourselves to be reasonable in these situations just makes it worse. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ADRIAN - 28 June 2022

" see above "

" I have delayed submitting my feedback pending a response to a request I submitted regarding additional charges. These included an extra day's hire because - by the time I had deposited the car and then walked into the terminal to return the keys - it was ten minutes past the "return by" time. It is a great pity that there is nobody available to check the car's condition when one drops the car back. I telephoned Customer Services (very helpful), and their representative agreed to submit and recommend a refund request, and I am pleased to say this has now been promised. One more piece of advice for those hiring from Palermo airport......the nearest petrol station is (I am told) 7km away. This was not something I was expecting, and ended up having to pay a signoficant premium for a fill-up with the car hire company. (standard practice for most hire companies). The car was in excellent condition, and was very comfortable to drive. Reception desk (on collection) was very helpful and professional, and I would definitely recommend this company for hiring a car out of Palermo airport. There are very many negative reviews about this company, but I can only be positive in the light of my own experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GIAN - 24 June 2022

" ellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - 21 June 2022

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by KULDIP - 07 June 2022

" Easy booking and received the voucher straight away, with benefit of cancellation 48 hours before collection "

" They were friendly, helpful and very efficient both at collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANNA - 30 May 2022

" On this occasion the best price I could find for a hire car on airport was with Auto Europe. This is not always the case so shop around. "

" The requirement to update a sketch of the vehicle with any 'extra' dents or scratches before leaving is not easy particularly when it is dark and particularly when the vehicle is dirty. The inside of the windscreen looked like it had never been cleaned. Having said that the car worked fine and being a diesel engine was particularly economical. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by BRADLEY - 14 May 2022

" see above "

" car was nice, but needed to have it diesel DEF filled so beep evey time we started the car or went over 100 km it would beep. very annoying. windshield wipers could of been in better shape. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by AMANDA - 10 May 2022

" The car felt quite old and slow acceleration but overall it was fine. "

" It took a while to collect the car at check in desk as several people before took a very long time. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by PHILIPPE - 09 May 2022

" I'm always a little unsure with booking through agents, however, my experience with using Auto Europe has always been positive having used them a number of times, largely because they usually have very good prices.I have never had to make changes or cancel so I can't comment on these issues. "

" The car was rented at Palermo airport, Sicily. On the day we hired our car there was nobody at the Alamo by Ent desk, whereas others were packed out and people queueing. All aspects of the rental were very good. The staff in the airport were friendly, attentive and organised, as were the carpark for vehicle collection. We had a VW T-Roc and the car was in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by NICHOLAS - 04 May 2022

" Auto Europe provided the best deal and excellent customer service as always. "

" Easy to find desk and car, staff very helpful. Car brand new and in great condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JAMES - 02 May 2022

" First time using and very pleased "

" First time using and very pleased - especially to not have been ripped off etc "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by KEITH - 14 April 2022

" Rented twice in the past two months, once in Ancona and once in Palermo and the service was excellent on both occasions. Thank you "

" The staff at check in desk very helpful and efficient despite plane arrival 2 hours late. Car was very low mileage and in pristine condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANTONIO GIUSEPPE - 28 March 2022

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 23 March 2022

" Good experience no catches "

" Prompt good service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GIUSEPPE - 22 February 2022

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PATRICK - 03 November 2021

" No problems (so far) "

" Very good service, hopefully no unexpected charges to come. No reason to believe there will be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANDREW - 31 October 2021

" Fine "

" Charged 25% more for a child car seat then it said on the voucher "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JAMES - 25 October 2021

" I booked a car from Autoeurope through Europcar's website in the UK (who are the brokers and who are actual hirers can be difficult to work out), prior to our week long holiday to Sicily. After spending time researching prices, insurance information and reviews, I paid £70 -£80 extra for the recommended full cover insurance to avoid potential issues. I read the extra detailed information for this add on and I was confident everything was fine. The total hire was around 100 more expensive than the cheapest available but I felt better having the peace of mind. On picking up the keys from Autoeurope at Palermo Airport I received a VERY aggressive sales push from the Autoeurope rep. He virtually demanded that I buy the extra top up insurance from him. He told me that the insurance i had bought through Europcar's website was the broker's insurance and didn't mean anything and was worthless stating that any scratches more than 20mm would be charged for and could work out very expensive for me. Sicily's roads in towns can be very narrow and driving is very difficult be stressed. I held my ground and refused which seemed to annoy him. We arrived quite late at night and were tired after our long journey. On inspecting our hire Fiat 500 we were amazed and disappointed to see there were dents and scratches everywhere! The car was so dented and marked it would be difficult to find a door, wing or bumper without a mark. I videoed the entire exterior of the car in case we had any problems when we returned it. The car was great inside though it hadn't been cleaned! It performed flawlessly during our stay and I really enjoyed driving it! I usually drive a much larger automatic car but this small manual car was fun to drive! However the insurance threat was always in the back of my mind throughout the holiday. Returning the car was easy and the gentleman who booked the car in on my return couldn't have been friendlier and made the process very easy. 5 stars to this gentleman and 1 star or actually zero to the guy in the desk who tried to force extra insurance on me and made me worry about this during our holiday! "

" I booked a car from Autoeurope through Europcar's website in the UK (who are the brokers and who are actual hirers can be difficult to work out), prior to our week long holiday to Sicily. After spending time researching prices, insurance information and reviews, I paid £70 -£80 extra for the recommended full cover insurance to avoid potential issues. I read the extra detailed information for this add on and I was confident everything was fine. The total hire was around 100 more expensive than the cheapest available but I felt better having the peace of mind. On picking up the keys from Autoeurope at Palermo Airport I received a VERY aggressive sales push from the Autoeurope rep. He virtually demanded that I buy the extra top up insurance from him. He told me that the insurance i had bought through Europcar's website was the broker's insurance and didn't mean anything and was worthless stating that any scratches more than 20mm would be charged for and could work out very expensive for me. Sicily's roads in towns can be very narrow and driving is very difficult be stressed. I held my ground and refused which seemed to annoy him. We arrived quite late at night and were tired after our long journey. On inspecting our hire Fiat 500 we were amazed and disappointed to see there were dents and scratches everywhere! The car was so dented and marked it would be difficult to find a door, wing or bumper without a mark. I videoed the entire exterior of the car in case we had any problems when we returned it. The car was great inside though it hadn't been cleaned! It performed flawlessly during our stay and I really enjoyed driving it! I usually drive a much larger automatic car but this small manual car was fun to drive! However the insurance threat was always in the back of my mind throughout the holiday. Returning the car was easy and the gentleman who booked the car in on my return couldn't have been friendlier and made the process very easy. 5 stars to this gentleman and 1 star or actually zero to the guy in the desk who tried to force extra insurance on me and made me worry about this during our holiday! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by FILIPPO - 24 October 2021

" All went smoothly from check in to drop off "

" This time round the staff were excellent my previous experience was a shambles new staff were very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERT - 21 October 2021

" Brilliant as always - Budget were spot on and would definitely use them again "

" Brilliant as always - Budget were spot on and would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PEDRO - 06 October 2021

" Counter staff had all my details, so pick up was super fast as didn't have to wait in the queue. "

" Did an upgrade at the counter for a bigger car. Ended up paying more than expected for some hidden fees. Everything else was perfect "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by PETER - 27 September 2021

" Easy to use "

" The car we were provided with was in no way in the same category as the one we booked. It was under powered and not suitable for our needs. On top of this Sixt insisted we paid with the exact card that we originally booked with which we didn't have with us. They wouldn't accept a debit card and so we had to use my wife's credit card and to do so they insisted she was added to the contract as a driver for the full period. this added an additional £165 Euro's to the bill. It wasn't the greatest start to the holiday. We've booked with them for the last 10 to 15 years but won't be booking with them again. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by STEPHEN - 15 August 2021

" Very helpful when I had to ring them from Italy. "

" Had to wait over an hour and a half for my car (been renting cars for 40 years never waited so long) then was given a massive car I didn't really want and it was called an upgrade! Really annoyed with myself for not refusing the "upgrade" and sticking out for the size of car I ordered as I was staying in a small village in the hills and the vehicle was totally unsuitable and once I had the car I didn't want to take a day out of my holiday to try and change it. I had been travelling since the early hours and I didn't want to wait any longer in the crowded airport with all the other waiting and angry customers. The staff were helpful and friendly at the pick-up and friendly and efficient at the drop-off and dealt with the inevitable damage that came from using the unsuitable vehicle. To sum up, the pick-up was a drag but the staff were great. the rental was a nightmare, I never wanted to get the car out to drive anywhere ( I had to do a three point turn half way up the drive of my house to get to the road) the team at the drop off were helpful. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by GIUSEPPE - 27 July 2021

" Great experience as always "

" Really pleased with the service at Palermo Airport especially from Germana. She was extremely kind and courteous. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUIGI - 21 October 2020

" 100% use again thanks "

" Easy service, great vehicles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MARTIN - 13 October 2020

" Never had an issue up to now with autoeurope but when i paid £188 to Autoeurope i did not expect to pay another £211.44 at the desk to Avis. Nearly £400 for a Opel Corsa is extremely expensive. "

" Have used Autoeurope many times and have never had an issue with not taking extra insurance. Avis at Palermo were extremely pushy on this, also they charged for road tax. They also insisted on a full to empty when i had booked full to full. The car was black not white like it said on their form and was parked in a different place so wasted time locating the car. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by BALDASSARE - 02 October 2020

" Counter staff very slow it took almost an hour to collect my car "

" Counter staff "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by ANTHONY - 01 October 2020

" Dissatisfied "

" Counter staff completely overwhelmed with volume of customers, appalling lack of staff. We had precooked and paid but had to que and wait over an hour. Lost of confusion & irate customers. The cost of the car hire turned to be an additional 120% proving to be a very expensive purchase, not the attractive online bargain you promoted on the site. We felt completely ripped off! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 30 September 2020

" Bad service. Unsuitable car. Very expensive "

" Completely disorganized at Palermo airport. Had to wait 2 hours. Basically no cars available. We were foisted off with a completely unsuitable vehicle "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GLENN - 30 September 2020

" Pickup to dropoff service was excellent "

" Great service. Pouring with rain when we dropped car off - they kindly took us to the airport doors to stop us getting wet! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUIS - 07 September 2020

" Great experience overall! "

" Great overall. One problem was that the oil was low. After stopping at a petrol station, the attendant checked and the oil was very low, to the point where it needed a litre adding - which I paid for. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by PETRA - 25 August 2020

" Have used Auto Europe for many years and never had any issues. Great company! "

" Professional and helpful staff. No fuss and very easy to use. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SIMON - 25 August 2020

" see abve "

" Rental ended up being with Hertz, not Dollar. One of the headlights wasn't working. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by JONATHAN - 19 August 2020

" see above. "

" We opted to add an additional driver at the counter but were not told the price until too late. It is really expensive and seems disproportionately so. The next day I phoned up to remove the additional driver and they helpfully said we could as long as we went back to the airport. Inconvenient but we did so. There the member of staff said we couldn't. Luckily someone else remembered our call and we were able to but we were made to feel in the wrong. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MATTHEW - 11 August 2020

" It was easy but ultimately Sixt did not deliver expected service so I cannot therefore rely on Auto Europe either. "

" The car was brand new, but not what I ordered meaning we were a little limited in suitcase space, I wanted a people carrier. I also wanted a Full/Full petrol policy as I only used half a tank but they insisted I had full/full. Ultimately it cost me £80 extra, so not very happy. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CAROLINE - 31 July 2020

" Very disappointed with the car I received, had I known this I would have gone with a cheaper option. "

" The only reason I booked was that they were advertising a Mercedes. The car I actually got was a Toyotta Suv . It was a crossover electric/petrol. I received no guidance on how to use this. Aloso I didn't bring a sat nav as I knew the Mercedes have this in their cars. This Toyota didn't have a sat nav and so I have to pay an extra £100 for the priveledge. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CHRISTINE - 24 February 2020

" Useful comparaison website "

" I am very unhappy as we were charged 90 euros for the one way drop off fee when we had been told it would be 60 euros. This was slipped in to the bill on return and added to our final emailed invoice. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by TOMASZ - 24 February 2020

" they gave a good car but broken climate, they changed me but they gave me a different class of car which I paid for, a small seat I do not recommend this company should give me a better car for what I paid ... "

" they gave a good car but broken climate, they changed me but they gave me a different class of car which I paid for, a small seat!!!! I do not recommend this company should give me a better car for what I paid ... "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ABHISHEK DAS - 15 February 2020

" I would request help from Auto Europe on this issue and the way AVIS is exploiting customers "

" The experience is such that i cant even start talking about and that AVIS rental is such a cheat. They gave us a car on 07th feb and charged us insurance (55 euros) and Full tank charge of 50 EUR and blocked 167 EURO on my credit card On the day of the return 09th feb, the car shut down and road assistance picked up the car and we were said to take a taxi from Trapani to Palermo which took 120 EUR for 2 of us and paid in CASH When we reached the AVIS palermo, they said they cannot refund the cash and will refund to the credit card after checking from road assistance and also not CHARGE the 50 EUROS for full tank as we have not had a chance to fill the tank but only the fuel that we have used (tank was 3/4th full) Today i have received a transaction from credit card for 105 EUROs which and I see a charge of 105 Euros (insurance + fuel), please let me know what is going on in terms of the refund I have ended up paying the entire fare and plus 120 EUROS In CASH for the TAXI which means i have now paid 105 (Credit CARD: see below) + 120 (CASH) = 225 EUROS image.png the bill that was supposed to charged was 55 EUROS for insurance and also refund for TAXI expenses Should i report this on AVIS global or a social media?? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PALERMO, IT - Reviewed by JAMES - 07 December 2019

" I was lead to believe the car is insured but in fact not at all! At the counter, the staff explained to us that if we want our car insured fully as we intend to do at the 1st place, we have to pay the rental company as if we starting from scratch, no such thing as top up to what we had paid to you 'Autoeurope', the broker. Basically, We paid you for nothing other than false impression of renting a car from you with full insurance. No point to argue with the real rental company there after a long day in a foreign country , all we wanted to do was to swallow another con scheme. I am sure you have done this to numerous trusting people before, you exist & survive on getting money but providing inadequate 'liability' cover no sensible British abroad for holiday would risk to take knowingly. I determined not to spoil my holiday because of your way of running your 'business', but I have not finished here yet, will pursue the justice in proper channel regarding my experience with your company. "

" I was lead to believe the car is insured but in fact not at all! At the counter, the staff explained to us that if we want our car insured fully as we intend to do at the 1st place, we have to pay the rental company as if we starting from scratch, no such thing as top up to what we had paid to you 'Autoeurope', the broker. Basically, We paid you for nothing other than false impression of renting a car from you with full insurance. No point to argue with the real rental company there after a long day in a foreign country , all we wanted to do was to swallow another con scheme. I am sure you have done this to numerous trusting people before, you exist & survive on getting money but providing inadequate 'liability' cover no sensible British abroad for holiday would risk to take knowingly. I determined not to spoil my holiday because of your way of running your 'business', but I have not finished here yet, will pursue the justice in proper channel regarding my experience with your company. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by PIETRO - 22 November 2019

" N/a "

" N/at "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by DERI - 12 November 2019

" AutoEurope process was smooth. "

" There was only one thing that was not ideal. When dropping the car off, the assistant said verbally that it checked out with no damage. I asked for a paper document to confirm that. He said that an email would be sent to me. I said that I haven't got that email yet, and would like some confirmation that the vehicle was without damage. I passed him the paper form given to me back when picking up the car: and said 'can you write here that it's checked in OK'.. Instead of that, he wrote a smiley picture on the paper! That was not what I had asked for. It would have been so easy for him, to write ;'no damage' on the paper! That made me slightly nervous: and concerned that maybe when I got the email it would NOT confirm no damage. So I thought: I need to know which staff member it was who verbally told me about the no-damage and promised the email. In case later the promised email says 'damage'. So I raised my mobile phone to take a picture of the man: and he was not happy. I told that I had simply asked for confirmation of no -damage on paper: and was concerned he had not done the very simple thing to write that. He said again that an email would confirm it: as above I said: but I don't have that email yet - and would like confirmation. He was not willing to write anything. He finished off by saying ' don't film me or I will get the police' -which was a very silly. All sides had been quietly spoken and calm throughout. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ALLAN - 10 November 2019

" Like being able to cancel without penalty until few days before hire if a better deal comes up. "

" A bit of a wait to get our car but the drop-off was very quick and efficient with friendly young lady. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by BENJAMIN - 07 November 2019

" Auto Europe good, wish phone number worked in weekends. "

" Our car broke down on the second day, engine light came on and car lost power. It was bank holiday so nobody picked up phone in the office. When we called the tow car number and just asked if they could translate the instructions manual they said no, they only picked up cars, didn't translate. The car started again so we drove on, the next day it tooks us 3 hours to get through to someone and they just told us to take it to the nearest airport to exchange for another car. Nearest airport was over an hour's drive so decided against it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by LUCIANO - 26 October 2019

" excellent "

" check if eny damige before allways looking to charge you exstra "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GIANMARCO - 25 October 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DEIRDRE - 23 October 2019

" Nothing additional to add. "

" Vehicle offered was too small for our group of 4 people with 5 bags. The range of car sizes in our category varies too much and we had to spend around an extra hour at the Budget station in order to get a more suitable size vehicle in the same category. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by ALAN - 21 October 2019

" I would NOT hire from an airport..I would travel to the local destination & hire there.. "

" The pre-purchased insurance did not satisfy me. I BOUGHT 'breakdown cover'... WHY. If the vehicle broke down it is 'Alamo's' or the hire car's responsibility to deal with the matter. NOT for myself to pay additional cost..( e 20 ) -- "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ROSARIO - 20 October 2019

" This is an ongoing saga -with the staff at Sicily by car. When we book with you we seem that we are fully covered then they intimidate you the other end making you buy the extra insurance making you think you are not covered enough. what is the correct information? "

" This is an ongoing saga -with the staff at Sicily by car. When we book with you we seem that we are fully covered then they intimidate you the other end making you buy the extra insurance making you think you are not covered enough. what is the correct information? "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by MICHAE - 20 October 2019

" I asked your people on the telephone what your insurance didn't cover. They told me only it resulted from me acting illegally. Is that correct? "

" The check in was quite slow. It took over 1 hr 30 mins to sort out the pick up. There was a long queue at their counter. It all seemed a bit slow. They tried to sell me insurance which I had already taken out with Auto Europe. They said that auto Europe insurance would not cover if the car was vandalised. Is that correct? I didn't buy their insurance. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRISTOPHER - 18 October 2019

" No experience, as the full value of the hire was forfeit. "

" I was refused the car as I forgot my license (understood) but they were unwilling to transfer the vehicle to my wife who had her license. Instead they insisted that we pay forfeit the paid for vehicle and pay for another- even though it was the same vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by DANIEL - 18 October 2019

" It was good value but impossible to pick a car. You book one and Sicily by car just give you completely different. Opel Astra was apparently in same group size, but much smaller in reality than the Fiat 500L "

" Didn't get the car size that I booked. Booked a Fiat 500 L but they gave me a Astra which has less storage which wasn't good with baby buggy and car chair. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by KENNETH - 17 October 2019

" It's the insurance issue that is the problem. "

" Despite going for extra cover with autoeurope I had the really hard sell...and in the end took their cover. It's a very unpleasant experience as you are concerned you are being ripped off....however it is definitely easier not to have to debate what damage to car is pre-existing (there were s lot of bumps and anyway it took us almost an hour to get our car) "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CHRISTOPHER - 16 October 2019

" I contacted the broker Auto Europe after around an hour of waiting, they told me there was nothing could be done and to complain when I get back. Again, totally pointless and no assistance whatsoever. I won't be using them in future either. "

" I recently rented a car from Sicily by Car via Auto Europe, based on my experience I advise against taking a chance with Sicily by Car and would avoid them at all costs, not worth wasting valuable holiday time dealing with this company. I booked to pick the car up (VW Golf or similar) at 1030hrs at Palermo Airport. I turned up to the desk and saw a huge queue of people waiting. Before I even got to the service desk, other customers were saying they'd been waiting in excess of 2 hours. I spoke to the 2 members of staff who were "pre-booking" and gave them my details, they then gave me a ticket and told me to wait. After nearly an hour I asked why was this taking so long, I was told it's just like this and everyone will have to wait. I then asked why the two members of staff who were sitting doing nothing and playing on their phones couldn't help and was told it wasn't their job. I was then told I should have booked direct with Sicily by Car and I would have been able to pay extra to be dealt with right away. I was told I shouldn't have booked via a third party and I'd have to wait. What an attitude to adopt. After 2hrs and 30min (which was an average wait time) I was dealt with. I was asked if I needed an Automatic, I advised I'd booked one and was then asked if I really needed it? I again told them I'd booked it and that's what I was expecting. I was given an Open Crossland, I asked if they'd ran out of Golfs and was told they didn't have any VW Golf's in their fleet and they weren't available. How can you advertise a Golf or similar if you don't physically have any Golf's for rent? I did confirm with the member of staff that it wasn't simply that they'd all be hired, he confirmed they didn't have any in their fleet. I was then asked if I wanted a week's insurance, this was €200! I told this that was too much, they then tried to stiff me for €30 for breakdown cover. Overall, they didn't have the car they advertised within their fleet (fairly certain you can't advertise something you don't have) and it took 2hrs and 30min to be served. Eventually when I got the keys to the car, I was told to pick it up, no one came out to the vehicle, the car had paint over 2 panels and a large scratch on the bonnet. I went back in and updated them, they didn't bother inspecting the damage and just marked it on the paperwork. Do not risk wasting time on your holiday, avoid Sicily by Car at all costs, arrogant staff (overheard them telling a customer "what would you like me to do? You're just going to have to wait") and a complete lack of customer care. I also heard the check in staff telling customers initially they'd been seen in 30 minutes (lies). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by STEVEN - 15 October 2019

" We always book with Sicily by car, the staff are polite and helpful, the money complaint I have this time is the queue of over an hour to pick my car up. "

" Very good company but queued for over an hour to get the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DARCY - 15 October 2019

" They charged us extras such as additional driver even though I thought it was part of their deal. They charged us 10€ to clean the car. We had to pay for oil, and there was no windshield fluid. "

" They charged us extras such as additional driver even though I thought it was part of their deal. They charged us 10€ to clean the car. We had to pay for oil, and there was no windshield fluid. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by CHRISTOPHER - 11 October 2019

" Simple process good service desk assistance- easy drop off "

" Idéal car in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SUSAN - 10 October 2019

" I've used Auto Europe before and feel that the brand is reliable, as is the Hertz brand. The only blip was the ridiculous amount of time queuing at the Hertz counter. "

" Very, very slow counter service. It took almost two hours of queuing before we reached the front of the queue. The queue is based on a ticket system and, had it not been for some people failing to take up their place in the queue when their number was called, after they had taken a ticket, the process would have been even longer. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PAUL - 09 October 2019

" Ok just don't try and up sell on false claims "

" All very good with the exception of the lady on the desk trying to sell me additional insurance that I already had a policy for and also tried to sell an upgraded car on the basis it had sat nav when the car we had booked already had this (and apple play). "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 09 October 2019

" Everything went pretty smoothly, though some indication that at Palermo station the company to look for is Maggiore rather than Auto-Europe. "

" No one at Trapani airport so dropped the keys off at the counter, apart from that, no problems. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by GLYN DANIEL - 08 October 2019

" No problems other than the long wait to pick up the car "

" Waited over two hours in Palermo airport in a very long irrate queue when picking up the car. NOT ENOUGH STAFF ON THE DESKS! "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by TORSTEN - 07 October 2019