AUTO EUROPE PALERMO, ITALY Car Rental Reviews

PALERMO, IT - Reviewed by ANTONIO GIUSEPPE - 28 March 2022

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 23 March 2022

" Good experience no catches "

" Prompt good service "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PATRICK - 03 November 2021

" No problems (so far) "

" Very good service, hopefully no unexpected charges to come. No reason to believe there will be "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANDREW - 31 October 2021

" Fine "

" Charged 25% more for a child car seat then it said on the voucher "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by FILIPPO - 24 October 2021

" All went smoothly from check in to drop off "

" This time round the staff were excellent my previous experience was a shambles new staff were very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERT - 21 October 2021

" Brilliant as always - Budget were spot on and would definitely use them again "

" Brilliant as always - Budget were spot on and would definitely use them again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PEDRO - 06 October 2021

" Counter staff had all my details, so pick up was super fast as didn't have to wait in the queue. "

" Did an upgrade at the counter for a bigger car. Ended up paying more than expected for some hidden fees. Everything else was perfect "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by STEPHEN - 15 August 2021

" Very helpful when I had to ring them from Italy. "

" Had to wait over an hour and a half for my car (been renting cars for 40 years never waited so long) then was given a massive car I didn't really want and it was called an upgrade! Really annoyed with myself for not refusing the "upgrade" and sticking out for the size of car I ordered as I was staying in a small village in the hills and the vehicle was totally unsuitable and once I had the car I didn't want to take a day out of my holiday to try and change it. I had been travelling since the early hours and I didn't want to wait any longer in the crowded airport with all the other waiting and angry customers. The staff were helpful and friendly at the pick-up and friendly and efficient at the drop-off and dealt with the inevitable damage that came from using the unsuitable vehicle. To sum up, the pick-up was a drag but the staff were great. the rental was a nightmare, I never wanted to get the car out to drive anywhere ( I had to do a three point turn half way up the drive of my house to get to the road) the team at the drop off were helpful. "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by GIUSEPPE - 27 July 2021

" Great experience as always "

" Really pleased with the service at Palermo Airport especially from Germana. She was extremely kind and courteous. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUIGI - 21 October 2020

" 100% use again thanks "

" Easy service, great vehicles "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GLENN - 30 September 2020

" Pickup to dropoff service was excellent "

" Great service. Pouring with rain when we dropped car off - they kindly took us to the airport doors to stop us getting wet! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUIS - 07 September 2020

" Great experience overall! "

" Great overall. One problem was that the oil was low. After stopping at a petrol station, the attendant checked and the oil was very low, to the point where it needed a litre adding - which I paid for. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by PETRA - 25 August 2020

" Have used Auto Europe for many years and never had any issues. Great company! "

" Professional and helpful staff. No fuss and very easy to use. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALLAN - 10 November 2019

" Like being able to cancel without penalty until few days before hire if a better deal comes up. "

" A bit of a wait to get our car but the drop-off was very quick and efficient with friendly young lady. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by LUCIANO - 26 October 2019

" excellent "

" check if eny damige before allways looking to charge you exstra "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GIANMARCO - 25 October 2019

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRISTOPHER - 11 October 2019

" Simple process good service desk assistance- easy drop off "

" Idéal car in good condition "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SARAH - 04 October 2019

" This was my second booking through AutoEurope and I am very happy. "

" Getting the car was very quick compared to other rental companies with long queues. I was expecting a specific compact crossover model of car but there was none available and was asked if a Fiat Punto was ok, which I declined as I really wanted a crossover/tall car. I was then kindly upgraded for free to a full SUV, which was quite large but very comfortable! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by GUGLIELMO - 01 October 2019

" Fair "

" Fair "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALLAN - 30 September 2019

" Regularly use Auto Europe "

" Satisfied on all counts "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by VINODKUMAR - 28 September 2019

" It was all very straight forward no long firms to be filled, they were very helpful "

" They were very helpful n we got a better car than what we had booked "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PHILIP - 20 September 2019

" Very happy with everything, from the time I first booked the car Auto Europe, to the return of the car to Locauto in Palermo Airport. "

" Service was very efficient and speedy at collection, no pressure sales for extra's, explained I had AE insurance. Was given an upgraded car at no extra cost. All Locauto staff were friendly and helpful. Thorough check round car and all marks pointed out. Car done all I required for the 14 days in comfort. Car return was equally efficient, Melanie the check in lady was very courteous and said all was good. My £500 deposit was back in my account within 24 hours. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JANE - 20 September 2019

" Always rent with autoeurope "

" Very easy to deal with. No hassle renter. No fuss and quick return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOSEPH - 11 September 2019

" Very easy "

" I did not get the car a booked and was given an automatic. However although I am not a fan of automatics the car was better than the one I booked. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by DOMENICO - 08 September 2019

" I have been hiring cars throughout Autoeurope for the past 10 years or so, every-time I have had a great experience at a low price , 5*! "

" Great value for money , good cars. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ZAINAB - 04 September 2019

" Top Stuff. Will use again! "

" The counter staff were efficient however they did try to push additional insurance and also there were long queues so maybe they are under staffed. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MATTHEW - 03 September 2019

" Easy and straight forward with the booking. "

" When picking up the vehicle I was surprised that the excess was as high as it was, and the cost to waiver it was not proportionate to the cost of the rental itself. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by THEODOR - 02 September 2019

" Smooth interaction, no problems. "

" Everything went OK, no hiccups. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - 25 August 2019

" I book again with the same company "

" Very good service, the assistant at the car hire very funny nice man ,name Arther I will recommend, I will book again with the same company. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by PHYLLIS - 30 July 2019

" I always use Auto Europe. Good prices. Whichever company I have gone with from the site has given good service. "

" Staff friendly and helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by WENDY - 23 July 2019

" Positive overall "

" Very positive, with the exception of the length of the queue at both pick up and drop off - another member of staff would really help "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 14 July 2019

" Everything worked as expected not even a queue at the desk! "

" No problems, small attempt at Upsell but no pressure "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 11 June 2019

" Easy from the start to the finish, thanks "

" Excellent service from all the staff at Palermo, highly recommended. No money making schemes here. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GARETH - 20 May 2019

" Good company to deal with. Good communication "

" Good quality Toyota Aygo car No problems "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PHILIP - 01 May 2019

" Superb service best rental company I've used so far to date. "

" Very helpful and friendly staff. I've already referred someone while we were at the airport. Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ORNELLA - 30 April 2019

" simple and clear "

" pleasant "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by TIMOTHY - 30 April 2019

" Good "

" Helpful and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by HAMON - 22 April 2019

" Great! "

" Excellent! The staff were friendly and very helpful and having their own full insurance was well worth the extra cost. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ARNOLD - 20 October 2018

" Very satisfied, no issues at all "

" Highly recommended, no issues at all "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MARK - 19 October 2018

" Nothing but positive. "

" All made very easy for me - the advice given at the counter on arrival proved invaluable to my peace of mind. To drive a new, undamaged car in Palermo for a fortnight is a challenge but having taken out the appropriate insurances I could rest easy! (Somehow manage to return it in it's original state...) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN NICHOLAS - 18 October 2018

" All smooth "

" Very friendly reception when picking up the car "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by PHILIP - 08 October 2018

" The car we rented did not include a user's manual and there seemed to be no garage close enough to (or in) Palermo airport for us to feel confident about passing the 'return with full tank' requirement (we did, but wasted time and fuel looking for such a garage). "

" The lady at the counter wanted to sell us insurance for eventualities we already had covered under the excess reimbursement scheme and didn't speak enough English for us to have a useful discussion about that. "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PAUL - 08 October 2018

" Just very good. "

" Easy booking. Clear and appropriate information about insurance. Good at collection and return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - 07 October 2018

" Always nervous about car hire so your service with full cover for damage if occurring was very reassuring. Also your willingness to be a point of reference in dealing with the car hire company if needed was comforting. "

" Staff were pleasant and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by MEEKA - 07 October 2018

" Ok "

" We waited over 30 minutes to drop the car back, there is no queuing system. There is no petrol station anywhere near the airport, so we could not fill up. The policy CANNOT be return full. "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by JOHN - 06 October 2018

" Auto-europe . Booking etc. no problem and my requirements were met in full. Cost of rental reasonable. To advise clients to take out excess insurance in UK. would be a good idea at time of booking-would show thought for client. I have always taken out annual excess - car providers obviously don't like it. When we pick-up a car all we want to do is go thro' the process as quick as possible and get away a.s.a.p. "

" Stop-off. No petrol stations near to or at airport.3/4 full tank.OK. pay for 1/4 but told 60+ euros. Retained key drove to nearest town. 18euros. But next to petrol station is Sicily by car - valeting & parking of cars. Made me a little angry - a bit of a rip-off .Typical car-rental -get as much as possible from client.I'm to experience at renting 40+ years. "

Overall Value: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by STEPHEN - 05 October 2018

" Quick turnaround at rental desk on Collection and return. Really helpful staff "

" Perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by STEWART - 04 October 2018

" It was all very good and no problems at all, just what you expect "

" The service was fast, friendly and efficient The car was great, just what we needed Definitely use enterprise again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRISTOPHER - 29 September 2018

" No issues at all, smooth as ! Thank you "

" Quick service at pick up and drop off. Good price. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by GIRISH - 17 September 2018

" Easy to use website. All the terms and conditions are well laid out. No 'aftershocks ' from Autoeurope. "

" Satisfactory overall. I didn't like the drive of the car we had. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by RICHARD - 15 September 2018

" Good value overall, would look at using Auto Europe again "

" Hired a small 4 door car from Palermo, Sicily for 7 days. Booking and paperwork in UK straight forward. Locauto booking desk n airport terminal easy to find, short queue but straightforward paperwork and formalities with no extra selling hassle. Car pound short walk, friendly staff, car in good condition with full tank. Drop off at 8.00 am was equally easy with no hassle with fuel and vehicle check, confirmation of return of damage deposit within 24 hrs. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by NEIL - 09 September 2018

" Cheap and cheerful "

" Cheap and cheerful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by KEITH - 22 August 2018

" very efficient "

" very efficient "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PASQUALE - 21 August 2018

" excellent, no problems "

" excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SIMON - 15 August 2018

" All ok "

" Good: quick pick up of vehicle: no queuing delays. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ADAM - 12 August 2018

" Easy and reliable "

" Very professional and easy to deal with "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DANA - 19 July 2018

" Great and highly recommended "

" excellent service and high quality customer service "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by JORDAN - 18 July 2018

" The experience was very smooth and easy and got an excellent price from using Auto Europe. "

" I had a great car rental experience with Enterprise. At the counter they told me that I needed two credit cards for security purposes. I had previously called Enterprise to check this with them as I thought this sounded odd and had been told over the phone that it would be ok. I relayed this message to the service staff and they made an exception for me. The car was in excellent condition and the staff were very helpful with changing the GPS language to English for me and I was driving away within 30 minutes or originally arriving at the desk, so a very quick service. The drop off experience was also very quick and smooth. A great experience overall and I would definitely use them again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERT - 16 July 2018

" As above "

" Thoroughly excellent. Friendly and efficient. New car, Citroen C3 with 9 kilometers on the clock. Great car. Great to get reminder email day before pick up. I have had two very poor experience with two other rental companies in Italy in the last two years. I will be a returning customer for sure and if you have a membership program I would like to join? Thanks. Bob Gabriel "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JAMES - 27 June 2018

" My number one choice for car hire in future. "

" Friendly and efficient staff. Good value for money. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by TREVOR - 25 June 2018

" Excellent value. "

" Extremely easy to find the desk, polite and delightful staff at desk and at Locauto collection point. Easy to find to get car - not so easy for return as Sat Nan on phone didn't recognise airport configuration. Perhaps quick explanation of where to go on return may be useful? "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - 19 June 2018

" Have used Sicily by Car several times and once again I was pleased with both the service I received and the quality of the car. "

" Very happy with both the service and the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - 16 May 2018

" Important when in an unknown environment to have a car on which you can depend. This rental ticked all the boxes. "

" A very easy process. Had total confience with car and the team who organsied the rental. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MICHAEL - 12 May 2018

" I had seen all sorts of negative stuff about hiring a car with Auto Europe / SICILY BY CAR on line, befor our trip to Sicily. Well, my experience was A1 service and value. Will definitely use auto Europe / SICILY BY CAR again when back in Sicily. Mike & Teresa, Sale, Cheshire. "

" Staff were efficient, speedy, and very professional :-) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PHILIP - 12 May 2018

" Excellent service "

" Probably one of the better car hire companies in Palermo As I go there three to four times per year "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ANTHONY - 02 May 2018

" A rainstorm on the first evening left the car with a sandy deposit. There was no quibble or comment upon its return. All staff were courteous and not pushy. "

" If as good in Nice as in Palermo, we will be happy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MATHEW - 04 July 2015

" as usual service very good "

" very good and helpful staff "

PALERMO, IT - Reviewed by ALISTAIR - 15 June 2015

" Offered full excess waiver where others didnt "

" Efficient and helpful. Could use an airconditioned bus for the 20 min shuttle. Suggest that they offer to sell maps... As no one else does nearby..would give .good service and profitability! Car was dinged whist parked... So full excess was needed and gave no trouble...just a shrug from reception! "

PALERMO, IT - Reviewed by ROBERT - 14 June 2015

" They did exactly what they promised without any troubles "

" As above "

PALERMO, IT - Reviewed by VERNE - 24 April 2015

" great service, great car, have already re-booked for next trip (book in desk was busy) "

" first class service, booking out and at return "

PALERMO, IT - Reviewed by ROBIN - 25 March 2015

" Great service at excellent price "

" Very competent operation. Pleasure to rent car from the, "

PALERMO, IT - Reviewed by MARCO - 10 December 2014

" Excellent value for money "

" I would like to thanks to Mr Isidoro and Mr Giulio for the excellent customer services provide. I would use it again. "

PALERMO, IT - Reviewed by WILLIAM - 03 November 2014

" the service provided was more than adequate with polite and helpful staff. "

" we were left hanging around with some other clients at the pick up area for 20 minutes. After booking in at the office we were told to collect the car and there would be 2 colleagues waiting to check the car with us. In the end we had to go and find someone. "

PALERMO, IT - Reviewed by HILARY - 06 October 2014

" Quality of car was excellent. "

" The process and queue to pick up the car at Palermo was poor and unacceptably long (we were still queueing at least an hour after landing). There must be a quicker, more efficient way to allocate cars at busy airports, with all the modern technology these days. "

PALERMO, IT - Reviewed by JANOS BALAZS - 30 September 2014

" Easy and quick online process, great price. "

" Very kind and helpful staff, nice car. Everything was good. Recommended! "

PALERMO, IT - Reviewed by SYLVIA - 28 September 2014

" Easy process of hiring, getting and returning the car; good prices and good, quite new car "

PALERMO, IT - Reviewed by ANDREW - 28 September 2014

" The website was extremely easy to use. Excellent choice. Amazingly, we were given the car we ordered. "

" Very efficient handover. Clear instructions. We got the car we ordered which was in excellent condition and drove like a dream. Handing the car back, likewise, was a breeze. I would thoroughly recommend them in the future. "

PALERMO, IT - Reviewed by JEREMY - 25 September 2014

" Very good service and easy to deal with "

" Customer service at the desk excellent, collection point not very good. "

PALERMO, IT - Reviewed by CHRISTOPHER - 31 August 2014

" Fine "

" Good service, nice car, no surprises. "

PALERMO, IT - Reviewed by STEPHEN - 13 August 2014

" Simple explanation of the cars controls in dashboard. We could not workout air conditioning. Option of left hand drive vehicle for UK customers abroad. "

" Very helpful and good English "

PALERMO, IT - Reviewed by JANIS - 22 June 2014

" Your website is very clear and plenty of choice. "

" The all process of getting the car and dropping off was very easy. The staff were very helpful both at the beginning and at the end. They also accepted that I had extra insurance to cover damage without trying to persuade you. I find getting a car is very stressful, but this time it was so easy. Thank you "

PALERMO, IT - Reviewed by JOHN - 12 June 2014

" Everything was fine. We were very careful to mark all the scuffs and scratches on the car which seemed a bit of a surprise to the staff. The car was fine apart from a bit of vagueness around the steering no doubt due to the quality of the Sicilian roads. The insurance cover seems light as you pay for insurance with no excess but it does not seem to cover that much of the car, but then this is the budget end of the market. "

PALERMO, IT - Reviewed by JONATHAN - 12 June 2014

" Great service. The agents that I spoke to were uniformly very helpful and efficient. Thumbs up. "

" Car and service were both good, although the car could have been cleaned a bit more carefully. Picking up the vehicle was a bit slow due to a large number of vehicles being collected and only a single person working at the desk. Waited more than an hour to collect. "

PALERMO, IT - Reviewed by CALOGERO - 29 May 2014

" Excellent service "

" Windscreen water reservoir empty ( surprised to find in a car that had only 15 km but no problem ) fantastic little car happy to rent again given choice. Staff very helpful and courteous. "

PALERMO, IT - Reviewed by MARK - 16 May 2014

" The contract required the vehicle to be returned with a full tank of fuel which is perfectly understandable, however, there was some nonsense in the contract stating that if the vehicle was returned having done less than 75 miles, a flat rate charge of 12 Euro would be imposed unless a receipt could be produced proving that fuel had been purchased. I have never come across this clause before when hiring a car and I found it a totally unnecessary worry to my holiday – surely a “full tank” is a “full tank”!? "

" The agent at Palermo processed the hire very efficiently, was helpful and represented Thrifty well. The vehicle they supplied was very good quality for its class. "

PALERMO, IT - Reviewed by GIUSEPPE - 09 May 2014

" Very helpful and professional "

" Very good service "

PALERMO, IT - Reviewed by ANISSA - 12 February 2014

" it would be good to know who one is renting the car from. "

" the staff could be friendlier at the desk "

PALERMO, IT - Reviewed by DINO - 30 January 2014

" Good service with an easy to use website and great prices. "

" Polite and professional. "

PALERMO, IT - Reviewed by PAUL - 18 January 2014

" I have used Auto Europe regularly for about five years and feel they provide an excellent service "

" I regularly chose Europcar because the customer service is very good - Helpful, respectful and polite "

PALERMO, IT - Reviewed by CHARLOTTE - 04 January 2014

" Easy to book, good prices, clearly displayed information "

" They were able to upgrade us to a larger car at pick up when our plans changed. Did not supply alloy key so couldn't replace a flat tyre ourselves and Roadside recovery took over an hour to arrive. However firefly were very helpful and arranged for us to have a new car the same day. "

PALERMO, IT - Reviewed by ALESSANDRO - 06 November 2013

" Excellent only company I use when hiring in Palermo Airport painless transaction until next time keep up the good work. "

PALERMO, IT - Reviewed by MARJORIE - 16 October 2013

" every part of my experience was good and hassle free. "

PALERMO, IT - Reviewed by IAN - 21 July 2013

" As long as no money is taken out of my account at a later date I would be quite happy to use AutoEurope's service again. "

" Sign Post the return site on the main road. Car was not in tiptop condition when picked up but owner had the sand cleaned up. The back wheel was making a lot of noise, possibly wheel bearing going, the whole time we had it. On return I pointed it out and noone was interested. Also low on Brake fluid which I topped up So 6 Euros owing. Car was in a sorry state but considering the appalling driving in Sicily it was OK. The roads were in a horrendous state. "

PALERMO, IT - Reviewed by ROSSELLA - 10 July 2013

" The reservation process was easy and provided the necessary amount of information. "

" The check in and check out process were smooth which was good. There was a dent on the car that was present at the time of rental but I did not notice before taking the car out as it was under the door and it was not visible unless you stood well back from the car (I inspected the car in the car park and it was parked between two other cars, I did not notice the dent standing next to the car). It was not listed on the existing damages on the yellow card given to me but luckily it was on the system when I came back otherwise despite the excess free insurance they told me it would have been charged (and it would have been a major one). Better if the agent checks car with client present rather than give an incomplete list of existing damages "

PALERMO, IT - Reviewed by CHRISTOPHER - 21 June 2013

" When I search for airport car hire I expect to be able to fly in, pick up a car and on return, drop the car and go to departures. Sounds simple enough doesn't it? Your e-mail responses and documentation etc are fine. "

" What didn't I like?\ Booking airport car hire and only finding out after I clicked to buy that it's several miles off-site and is not that convenient. The number on the document I'd been given didn't ring through - luckily I saw the pick-up vehicle driving out of the airport and flagged it down. The car had marks all over and was not very clean. Worst of all - the place doesn't open until 8.00 a.m. (this only came to light when I was actually picking up the car) and this made for a stressful time in returning the car and getting to the airport in time. A friend of mine who had flown in from Germany had to dump his car at the airport as when he arrived to drop it off the place was shut and he would have missed his flight if he'd waited. POOR "

PALERMO, IT - Reviewed by MARK - 19 June 2013

" Very good. "

" Great service with thrifty on arrival and drop off. "

PALERMO, IT - Reviewed by IAN - 18 June 2013

" Efficient web booking. But failed to advise that firefly were providing low quality old cars from a hard to locate scruffy compound. "

" Car was old. It's tyres were at minimum tread level. There was a constant worrying noise from the drive chain against the car underbody. When asked for replacement told to make a 4+ hour return journey which would have taken time from our short holiday. No directions given to return car and pound hard to locate. Return transfer overbooked. "

PALERMO, IT - Reviewed by MICHAEL - 11 June 2013

" Staff were very helpful and good at their jobs. The only issue was that we had to wait a long time for the correct papers to be put in the car but that was the only thing. "

" Staff were very helpful and good at their jobs. The only issue was that we had to wait a long time for the correct papers to be put in the car but that was the only thing. "

PALERMO, IT - Reviewed by JANET - 04 June 2013

" The signage is very confusing in the airport. Auto Europe ( Maggiore) is next to Auto Europa. We queued at Auto Europa for half an hour only to be told we had to go to the next counter. Maggiore needs to be highlighted as the collection desk rather than Auto Europe. We collected the car in the dark so it was hard to see if there was any damage. The return process was simple. However as there are no petrol stations for the last 6 kilometeres to Palermo airport it was impossible to fill the car up. This should be pointed out at pick up. The car itself was as promised and there were no problems with the vehicle. It would have been good to have a map provided in the car.. Booking process with Auto Europe was very simple and confimrations were "

" See comments above about signage at airport. Desk clerk was less than friendly. I didn't like the fact that a fee of £1,600+ was posted to my credit card because I did not take out additional insurance. The fee should only be taken if an accident occurs - not taken and then refunded. We were left to find the vehicle in a pitch black car park - assistance or lights would help as would a map in the car. See also comments above about the lack of petrol stations on the approach to the airport. This should be pointed out "

PALERMO, IT - Reviewed by JACQUELINE - 28 May 2013

" Always use auto Europe, never have any problems. "

PALERMO, IT - Reviewed by SALLY - 09 March 2013

" I am very satisfied with Auto Europe, but bar above not working properly so I hope I have registered this correctly. Website for booking excellent in that I can see and choose which car hire company I book with, and I can choose a firm with free additional driver when I want one. "

" I am satisfied with Locauto and will use them again. They try to give me the type of car I ask for - usually a Fiat Panda which goes up the very steep road with hairpin bends to my Sicilian house. They offer an additional driver free which I need when my partner comes with me. One problem this time. The radio / CD player did not work for the whole trip and ruined a new CD I took with me. "

PALERMO, IT - Reviewed by MICHAEL - 21 February 2013

" I took out my own annual insurance from Questor Insurance to cover CDW. Auto Europe could offer this. Auto Europe prices very competitive. "

" Collection and return of the car very easy. Staff polite and helpful. Location of nearest petrol station for refuel of car prior to return explained. "

PALERMO, IT - Reviewed by JOSEPHINE - 19 February 2013

" no comments or suggestion happy with your services "

PALERMO, IT - Reviewed by DAVID - 21 January 2013

" .Some indication about the strange pick up procedure at Palermo airport would have saved time.There were no signs in the airport about the rent a car procedure and the minibus ride to the offices of Locauto. "

" Outside of car especially the glass was fairly dirty and there were plenty of damage but it was accurately documented. "

PALERMO, IT - Reviewed by ANTONIO - 20 January 2013

" Great company always "

" Good "

PALERMO, IT - Reviewed by FRANCESCO - 05 January 2013

" would be useful to know with what supplier the car is before completing booking "

" offsite supplier (10km from airport) "

PALERMO, IT - Reviewed by CLAUDIO - 28 December 2012

" We were a bit disappointed that we didn't get the Fiat 500 that we'd hired. The Volkswagen Up! was fine, though. Our main gripe was the fact that we had to pay for a full tank of petrol which we didn't need for our short stay. It was returned with nearly more than a quarter of a tank left for which there was no reimbursement. It is fairer for the customer to pay for the petrol they actually use. Apart from this we were satisfied with the service. Thanks "

" Can't comment about Interrent. Not sure who this is. The staff who dealt with us were pleasant, if this is the company they work for. "