AUTO EUROPE POLAND Car Rental Reviews

KRAKOW, PL - Reviewed by JAMISON - 21 September 2025

" I wouldn't recommend because of the car-washing issue. "

" I was told at the check-out counter that I had to wash the car before returning it, and not to use a local automatic car wash. Or I could purchase full excess insurance by paying 200 PZL more. However, I had already bought full insurance. I felt this pressure to repurchase insurance or pay a large fine for returning a dirty car was disingenuous, unfair and unexpected. Everything else worked fine with the rental but the washing issue was aggravating. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by MARTIN - 11 September 2025

" The real test would be if I had had to claim on Auto Europe's insurance to cover a charge based on damage - fortunately I didn't have to. "

" Generally good, except 1) c £100-£120 cleaning fee may yet be deducted from deposit because the car got dirty inside and out during 10 days' rental. It wasn't spotless when I picked it up. I think car rental companies should clean cars thoroughly between rentals and not expect renters to do so (or incur extra charges). The basic car rental was cheap, and even if a cleaning fee would be very good value, but I'd have preferred an allowance for cost of cleaning to have been built into the basic rental price. No choice of vehicle, it seems - the one I got worked well, but I'd have preferred something slightly shorter. Car quite high-mileage - but everything worked perfectly well. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by DORIAN - 27 August 2025

" Overall the experience was ok and the car was fine. But the misinformation about the Krakow city office and average standard of customer services would make me hesitate about recommending carwiz. "

" There is no carwiz office in the centre of Krakow despite it being confirmed in the booking. We had to pay extra to go to the airport to collect it. They also charged 12 euros extra for cash wash or said I had to wash the car myself. I've never experienced this before. No-one at the Wroclaw office when it was meant to be open "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 9

KATOWICE, PL - Reviewed by ADRIAN - 26 August 2025

" Alway use auto Europe,p. "

" Absolutely not recommended – very unprofessional service in Katowice My experience with Flex To Go in Katowice was extremely disappointing. The man at the desk was aggressively trying to upsell extra insurance. When I refused, his attitude changed completely – he became rude and even started threatening that I might be charged for car washing if I return the vehicle dirty. I have never encountered anything like this in any other country. Moreover, my deposit was higher than expected because they added a fuel charge "just in case" I didn't return the car with a full tank. The car itself wasn't in great condition – it had visible wear, despite the desk agent assuring me that "no scratches exist." When I asked him to come with me to inspect the car and correct the check-out report, he refused, claiming he was alone and didn't have time. Extremely rude and unprofessional behavior. The car return process was more tolerable, but that was with different staff. In summary: I rent cars at least 4 times a year all across Europe, and I've never experienced such poor customer service. I absolutely do not recommend this company – at least not the Katowice branch. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

RZESZOW, PL - Reviewed by KEITH WILLIAM - 14 August 2025

" I don't have a problem with Auto europe, we booked a car with you in April this year in Portugal, no problems at all with the name and the passport and the credit cards. I know you also remind people of what they need to have when they pick a car up, but it is difficult to have a credit card in your full name, if you have never been issued with one.. Also initials have always been acceptable to every car hire we have ever done. Never been refused a swipe of a credit card before. Maybe you could put on the booking that a full name on the credit card is not initials, if people do not have this, then they may have to look at getting a new card with their full name on, as it appear on your passport and drivers licence. You could also consider not using this Company for car hire. I feel it operates rather sharp practice, especially as the comment made was; 'you have got the car hire very cheap'.. Yes it was a good price, but didn't end up being very good. It cost far more than we would have ever paid and we did not get the car we had booked. "

" Feel completely ripped off by this company. Have hired vehicles in Poland, same airport several times before. No Problems. Would not use again and would not recommend. They are RIPPING PEOPLE OFF. Also the car we ended up with, which was an alleged upgrade, was not big enough for our purposes... We booked a Passat Estate, or similar. Large enough for 4 passengers and luggage. Prior to my booking I checked out the sizes of luggage space and knew this was the size car we required. We received a Qashqai Auto SUV which did not have room to take all the people and the cases. It was a good job my brother (who also had problems with the same Company, his booking was made via Ryanair) was there to help. On the return journey, my cousin had to make the 2 hour journey to drop part of our party off at the airport. We booked the bigger car, so no-one would have to do this. If we had wanted a smaller car, we would have booked one. When I asked where our estate car was, the young man who was showing us to our vehicle, said there wasn't one. They had our money since June, we booked the correct car and still the car was not available. Whilst the SUV was ok, it was not fit for purpose. They would not take a swipe of our Credit card because it was not exactly the same as on the passport. We do not have a credit card with full name on. All our cards are with initials and surname. They would not release the car, even though the passport, drivers licence, proof of who we were was indisputable. We had to pay an extra £220 to get out of the airport. Our card was then acceptable. This allegedly paid for all the things we had paid for. But fuel was now full to empty. We had already paid full to Full. Had insurances included anyway and a stand alone policy for CDW. We could not cancel the booking in order to re-book as we had already paid. Plus it was 7pm and we had a 2 hour journey in front of us and family waiting. We hire cars all over the world and have never had this problem before. I do read the small print, but when it is in a hidden paragraph in polish - not so easy. Stating full name. We just thought that was our full name on the credit card. They did the same thing to my brother, he had to pay £150 to get out of the airport with a car, exact same problem - only initials on his credit card. Our car hire was for 11 days, his was for 7 days. My brother had not been back to Poland for 31 years, it was not a very good experience for him. We have not been to Poland for 6 years - it was an upsetting start to what was a wonderful holiday/wedding. We received a visa credit card receipt, but no other paperwork, to say what car we were getting, terms or what we had paid. Same for my brother. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

KATOWICE, PL - Reviewed by DARREN - 11 August 2025

" Generally all good "

" Apart from the (very) hard sell at the desk all was good. The green and red banding of add-ons is psychologically hard to hold off. The cleaning charge of 20Euro is a hidden and unavoidable extra that is unclear when booking. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by THOMAS - 05 August 2025

" Upon arrival at Warsaw Chopin Airport on Saturday 26th July 25, we approached the desk with our booking voucher (just over an hour late due to delayed flight and a 'go around' upon trying to land) only to be told that they only hold cars for an hour and our booking is now cancelled. They then proceeded to hire us a car for £350 rather than the £110 I paid initially with autoeurope. I am still waiting for my refund of the initial booking and I would like some compensation for the extra I have been forced to pay. We were just over an hour late, not multiple hours late. The flight number is provided on the booking too so a delay is easily looked up. Not impressed. I would even go so far as to say this is a borderline scam. "

" Upon arrival at Warsaw Chopin Airport on Saturday 26th July 25, we approached the desk with our booking voucher (just over an hour late due to delayed flight and a 'go around' upon trying to land) only to be told that they only hold cars for an hour and our booking is now cancelled. They then proceeded to hire us a car for £350 rather than the £110 I paid initially with autoeurope. I am still waiting for my refund of the initial booking and I would like some compensation for the extra I have been forced to pay. We were just over an hour late, not multiple hours late. The flight number is provided on the booking too so a delay is easily looked up. Not impressed. I would even go so far as to say this is a borderline scam. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by RENATO - 31 July 2025

" Phone yous before "

" Phone before "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

WROCLAW, PL - Reviewed by AZIZURAHMAN - 10 July 2025

" Ur colleague at Wroclaw airport asked us to rent another car for £150 plus £200 insurance and pay the holding amount on the top. We've never faced a person like him and always collected the car in 10 mins "

" We didn't get the car as I didn't have a credit card and he refused to use my friend's card. We had to take a taxi to drop us at our destination from Wroclaw airport and back from there to the airport. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KATOWICE, PL - Reviewed by TOMASZ - 06 July 2025

" n/a "

" Very unsatisfied because I have to pay extra fee 150 zl per day for the fact that my credit card was valid less than 6 months. I was not aware about it and total cost for 11 days was very high. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by ANDREW - 26 June 2025

" See above re Carwiz. This is a criminal enterprise that you should not be dealing with "

" Carwiz are criminals. I was charged £190 for a small scratch under the front bumper that it took staff 15 minutes to "find". I have not had any such experience in 30 years of renting hundreds of cars. It is a disgrace that you offer this company to your customers. I am complaining separately through your customer service team "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

RZESZOW, PL - Reviewed by KYOONFAT - 26 June 2025

" My wife has recommended that we choose Carwiz on our next rental. "

" Had a free upgrade. No fuss, easy dealing. Car was clean. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by STEPHEN GEOFFREY - 15 June 2025

" Dreadful. Never use Flex n go again and will never recommend. "

" Ripped off with price. Had to pay a further £144.67 because the credit card was rejected on top of the £127 paid on original booking. Although there was no problem in accepting the same credit card for the additional price. there was an additional driver added but this only amounted to 35 polish zwolty per day so we have been charged double. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by BARRY - 12 June 2025

" Auto Europe was straightforward to use "

" A straightforward hire experience, however I was required to clean the car inside and out prior to return which did cause some problems in locating and navigating a Polish car wash. A "new" mark was identified on a rear seat (which we did not use) but no financial penalty has been applied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by TOBIASZ - 11 June 2025

" Best price and easy to book. I have been using Auto Europe for few years and they never disappoint. "

" Smooth rental experience. The car could be cleaner especially inside for collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

POZNAN, PL - Reviewed by SLAWOMIR - 10 June 2025

" On return I been told that I supposed to wash car (snow mud on road at that time) as they can't see properly if there are any new damages. I couldn't see car color due to snow layer. "

" Car was covered with thick layer of snow, haven't been equipped with any desnowing tool. They hasn't hesitate to charge me 20£ per hour for late pick up, even though I inform them that my flight is delayed due to snow. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

POZNAN, PL - Reviewed by MITCHELL - 01 June 2025

" Awful!!!! "

" Scammers!!! Claimed there was a chip on windshield when there wasn't when dropping it off!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ANTHONY - 21 April 2025

" Easy and good price "

" First time using this company. The agent was very speedy to collect me and had all the paperwork ready. Process was very simple. On this occasion I opted for full insurance via rental company as it was reasonable at the time and had no issues with deposit. Car had some damage that the agent was clear to point out, the only annoyance on this occasion was the faulty parking sensor on the car. Other than this great service and experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by DOUGLAS - 18 April 2025

" Superb "

" Very polite staff. Very nice car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by STUART - 25 March 2025

" Very straight forward. "

" The booking confirmation stated that there would be someone in the arrivals hall with a board with my name on it but there wasn't. However, when I telephoned Carwiz they were very helpful and we were collected by a shuttle bus within 5 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by AHMET - 05 March 2025

" Our advance reservation was cancelled by Aloma at the desk. Pick was 10 am but we arrived at 11.30 due sickness after landing because of our little girl. No call received before cancellation. Our car was given someone else . I never experienced before. We have been offered £500 worth vehicle instead of £120 was paid In advance. All other car rental companies were fully booked . We made a complaint but no refund received. First day at Krakow was nightmare due to not to have a car and further ravelling to another city over 4 hours . We made a complaint but no refund received. Never again "

" Alamo in Poland ??? Never -ever again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PETER - 03 March 2025

" Please see above "

" Very pleased with the service provided by the staff on pick up, they were quick, friendly and helpful. However, one thing that I wasn't quite so pleased with was being given an automatic rather than the manual that I had booked. I am aware, when booking, that it states that you might not get the exact same car as you request. It was suggested that this was an upgrade but surely, just like any other product that you buy, you should reasonably expect it to be much the same as the one you book. I don't consider that being given an automatic rather than a manual to be like for like. For this reason I have marked down my customer experience and feel that some sort of recompense should be offered. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by JANINA - 26 February 2025

" As above "

" I paperwork received to this day "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by PETER - 25 February 2025

" Auto hire has been great. Good prices and good customer service "

" The car was a little dirty on pickup and charged us ~£20 for vehicle cleaning at the end of rental. I didn't have a problem with it personally because we did return the car moderately dirty(exterior). However, I don't think this is communicated effectively at the start of the hire "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by ALAN - 19 February 2025

" Hi I wrote an email advising that despite paying for an additional CDW I was charged a £180 by Kaizen for additional cover as I was unable to provide a credit card for a deposit. I have advised this by email and no'one has respnded. "

" Ripped off at the airport with £180 additional insurance "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

WROCLAW, PL - Reviewed by WOJCIECH - 12 February 2025

" Excellent "

" Perfect like always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by LUCAS - 11 February 2025

" Good, as always for years. "

" I couldn't get the car as my name was misspelled on the booking (before signing the documents). Happened to me before with google autofill, but never was a problem in any places in the world I travelled before, as it was corrected during the signing of the documents. Forced by circumstance (two elderly persons waiting) I had to get the car, so on top of my first booking I had to pay an extortion of a price, so I effectively paid for it twice and five time the price. There was no other car available either. My Christmas surprise from Kaizen really was a nasty one. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

WROCLAW, PL - Reviewed by PAUL - 11 February 2025

" N/A "

" I picked up the vehicle from you partner, FlexToGo at Wroclaw airport earlier today; I have to say, what an horrendous experience: They refused to acknowledge the insurance I purchased from yourselves, saying it is NOT recognised by them. I refused to purchase any insurance from them, citing the insurance already purchased; consequently they have blocked over 1000 GBP as excess on my credit card, which will take c. 30 days to be returned, providing car is returned satisfactorily! They have charged me 20 GBP fee for cleaning the car on return! This I have never come across in c. 40 years of renting cars globally! Nobody accompanied me to the car to show me around the controls; consequently all computer dashboard is still in Polish language! I am dreading returning the vehicle on Friday; these people behave like mafia enforcers. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by JAN - 15 January 2025

" I would recommend for every broker to show trustpilot or google ratings for each car hire company so it's much easier to pick one which doesn't want to scam you one way or another. My experience with Viaggiare was truly as it should be and far exceeding standars of the rest of the industry. Other car hire businesses havr much to learn. This is how you win loyal customers who keep coming back. "

" Brilliant service, not pushing to sell any extras you don't really need, quick and easy check in and out. Great value for money. I will be coming back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by KAROLINA - 09 January 2025

" Always great experience "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by PIOTR - 08 January 2025

" auto europe and all car rentals should be on the same page when i comes to arriving late to pick up a car! Auto Europe is telling customers they can be late up to 2 hours after pick up time.. but car companies in Poland say ony ONE HOUUR. After one hours the car will be canceled automatically. If this car is fully paid for... why there is a time limit to pick up the car in a first place. it is my car! it is paid for it! and i should be able to pick it up enty time i want. 1 day ...2 day later. IF THE CAR WAS NOT PREPAYED. than that is a different story! Auto Europe has to fixed this. "

" - "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by MICHAL - 04 January 2025

" Great price and service "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by JOLANTA - 10 December 2024

" as you can see from your records I rent cars from you very regularly and have recommended you to friends and family. I was disappointed with the last rental for reasons stated above. "

" The price for the rental has been very competitive but the old saying you get what you pay for is very true. The pick up is not from the airport as your site and voucher state. There is shuttle bus. There was no telephone number on the-voucher which did not trouble me as the voucher indicated a pick up at airport so assumed there would be an office as is the case with other agencies. We got the contact number from the tourist office and the shuttle bus arrived pretty quickly. The car was battered, covered in dents etc and the engine did no sound too great either but it got us from A to B. The agent did a very hard sell of their insurgence which I declined as I have an annual cover. He returned to the topic of insurance several times during collection. I was asked to wash the car on drop off. When I said that this was not specified, the agent conceded that they would wash it. I did not damage the car as I checked it but following the drop off, I was sent an invoice for 900 polish zloty for an alleged chip in the paintwork. The photographic evidence provided could have been from any car, any time. The agent did not spend any time explaining the workings of the car as he was focused on selling insurance. I would not use this company ever again but admit that I did not pay much for the rental, lesson has been learnt. I am challenging the charge of 900 PLN which appears to be a blatant fraudulent attempt to extract money from the Clements. Having looked at company reviews, mine is not a solitary experience. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

WARSAW, PL - Reviewed by DARIUSZ - 07 December 2024

" Easy and straightforward booking. Car listed with 2 options, booked enhanced one just to turn to be basic at the counter, otherwise all good. "

" Very efficient check in, everything explained in easy to understand way. Presented with choice and information on upgrades to make informed choice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by VEDAT - 01 December 2024

" Terrible. I ve kept car in private parking over night, never had and accident, have proof for it but charge ridicilous money. Very dissapointted. "

" I always take pictures and video of the car I rent, again i did. I have full pictures and video of the car proof that I ve left car without damage but they ve charge me €665. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by KATARZYNA - 01 December 2024

" No problems, quick and smooth "

" Very quick and smooth, highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PIOTR - 21 November 2024

" You scammed me out of 32 pounds because my flight was 75 minutes late . You refused to return my deposit . Will never use your company again and will tell everyone I know or come across not to use your company . So actually , you lose . "

" They cancelled my booking , flight was 75min late "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by MAGDALENA - 16 November 2024

" Very easy and pleasent transaction "

" This time was smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by ALISTAIR - 15 November 2024

" as above "

" even though i only hired the car for a few days, and didn't drive many miles, i was charged a cleaning fee for the car (it was pristine!) from my deposit. never experience anything like that before from a hire company. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by GARY - 11 November 2024

" If this issue is sorted by AUTOEUROPE with a FULL REFUND ,then and only then will i recommend them for good customer service ,but NEVER would WHEEGO "

" I have sent email and photos ,did not meet n greet...booked SUV ,HYBRID ,like plenty others on trip advisor i did not get car i booked and paid for.because i refused extra insurance they ,like 15 others on trip advisor,have lied about damage to car !!! Never again with these "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ARTUR - 05 November 2024

" bad! "

" Wee booked a hybrid car on airport. Reciveed not hybrid car and we need to catch a bus! Car come with lots of scratch and naw we are charging fo them! "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

WARSAW, PL - Reviewed by JOANNA - 20 October 2024

" Great car, very pleased with customer service. Definitely will use it again "

" Very polite customer service at the Warsaw Airport. Very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by SIMON - 19 October 2024

" They had generally good communication "

" Supposed to have been met at airport arrivals, no meeting, had to hunt around for a phone, phoned carwiz three times no answer, called auto europe who advised us to call car wiz, no s**t sherlock, they called then put me through, to get cut off, eventually got through to car wiz, to be told to go to bus stop. 3, got outside and there was 3a 3b 3c 3d, back to information desk, to be told wait at any, eventually got our transfer bus, on dropping off the car, no one was around, supoosed to be 24hr transfers this was 3.10 am, found transfer driver asleep in the dark office "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by ARKADIUSZ - 14 October 2024

" no any problems with autoeurope "

" There was no car that was booked, the car was broken, I waited 2 hours for another car. I got a message that I scratched the car and the scratches were already there, marked in the protocol and the photos I took confirm this, the wheego company are thieves and frauds. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KATOWICE, PL - Reviewed by AGNIESZKA - 12 October 2024

" Very good "

" Great , friendly and professional service, nice clean vehicle- thank you, will recommend to anyone. Happy customer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by STEPHEN - 12 October 2024

" Can't fault it "

" Great car, great price, friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by KRISTIAN - 09 October 2024

" Really smooth stress free service "

" Extremly good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by DAN - 02 October 2024

" I have been using autoeurope.com quite often and have had great experience. I can recommend this service. I would like to suggest to autoeuropre to verify rental car companies address listed on the portal to avoid any confusion. Thank you for your service. "

" I have to mention that the Wheego pick-up address in the voucher is incorrect and given as WARSAW INTERNATIONAL AIRPORT DESK IN COURTYARD MARRIOTT. However, the Wheego desk was located in the nearby Renaissance Hotel hall. Arriving there, I found an empty Wheego desk and a few young men chatting outside. They noticed me waiting in front of the desk but ignored it. Later, one of them approached the Company desk after seeing me walking back towards the Hotel's reception. He did not introduce himself, had no badge with his name and did not even say sorry for making me unreasonably wait. I politely introduced myself, informed him about my reservation, and we proceeded with the paperwork. Opposing my original reservation, the agent offered a smaller, less comfortable and enjoyable Toyota Yaris Cross instead of a pre-paid Toyota CHR, without alternatives. Unfortunately, the first offered car was faulty and displayed the warning: "the hybrid system failed, contact the dealer". Consequently, I addressed the issue to the same agent, who came to the car and tried unsuccessfully to restart the vehicle a few times. Then, the mentioned member of staff took the car keys and walked towards his desk without saying anything. I had to persuade him and seek his decision regarding the situation. He offered another similar car without any apologies for the inconvenience caused. Fortunately, the second Toyota Yaris Cross was in good technical condition and fairly clean. I had no problem driving it. The drop-off process went smoothly, and it took just a few minutes, as I had detailed pictures of the rental vehicle. The agent (another one) was polite and communicative. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CORNEL - 22 September 2024

" Great, easy to navigate and transparent website. Competitively priced compared with their rivals. Highly recommended. "

" Very efficient and knowledgeable team. They provided us with an excellent, clean and modern, up to date vehicle, which exceeded our expectations. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by ANDREW - 22 September 2024

" Usually a good experience but on this occasion not a great experience "

" I made the mistake of not having 6 months on my credit card so costs escalated. Poor experience at collection desk "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by SLAWOMIR - 19 September 2024

" Bad decision "

" Below average "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by MICHAL - 11 September 2024

" Totally disappointing. "

" As a professional company, we expect all damages to be declared on receipt of a rental car. On occasion, we as customers may find a small scratch that has been missed. However, in our case we found at least FIVE non declared damages, which we had to spend our valuable time recording with your employee - Julia. This shows that your car was not properly and fully inspected before being released to us. CARWIZ has written to me: "Each car is thoroughly verified by our agents for damage after return." Surely, this is NOT TRUE On return of the car 2 "new" little marks were spotted by CARWIZ agent, even though my photos do not show it at all. I was charged for damages - daytime robbery "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by JONATHAN - 09 September 2024

" Easy booking via AutoEurope. Carwiz in Gdansk the best and easiest hire experience. "

" Superb service from Carwiz in Gdansk. Couldn't fault them at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by THOMAS - 06 September 2024

" It took weeks to get refunds from my two failed bookings by Auto Europe (Auto Union and Avis) as neither supplier they booked with had cars available. Auto Europe have barely even apologised, and are ignoring my complaint emails and refusing to give compensation for my private in airport car rental booking which was 4 times the price of my initial booking. Left stranded with no vehicle because of their errors, and yet they won't do the decent thing of paying compensation and are just blaming their supplier. Avoid at all costs. "

" Disgusting and shameful service. The office was closed, nobody answered the phone number from the details on the office windows. Eventually a guy from Auto Union turned up and told us "Sorry, the office is closed because we have no cars, sorry it is not my fault, goodbye". A countless amount of families waiting to start their holidays just left to deal with that statement. Now when trying to receive compensation for my last minute in airport booking with another provider they are trying to claim the office was not closed and want me to provide proof I couldn't collect the car! Scum, avoid at all costs folks. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

WARSAW, PL - Reviewed by RICHARD - 05 September 2024

" No dramas, just car rental as it should be. "

" Car rental as it should be. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by PAWEL - 02 September 2024

" Easy "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by CRAIG - 31 August 2024

" Auto europe is a good company to hire from but avoid carwiz "

" The car came damaged and then they try charging me for another scratch which iv had a picture of the car before drop off and after drop off and the scratch they claim was already on the car "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by COLIN - 17 August 2024

" Could not be unhappier with Auto europe. You are an absolute disgrace. Thankfully Car wizz had a spare car or I'd have had nothing. Paid for a SUV With auto europe then had to pay again to upgrade to a Toyota yaris when I went to collect the unsuitable SUV. Dreadful service from Auto europe. Very difficult to contact unless it's to book a vehicle. Would never consider using these again under any circumstances. "

" Car wizz were OK. Quite friendly. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

POZNAN, PL - Reviewed by MARK - 17 August 2024

" Experience was fine until it was returned. Carwiz are stating the vehicle needs an entirely new windscreen. There was no damage to it. Even if a new windscreen was needed, it can be done for a third of the price they are trying to charge. I have already raised this to my bank and will consider reporting Carwiz for fraud. "

" I refused to take the Carwiz additional insurance as I had it in place via a third party. Upon returning to the UK, I received an email from Carwiz stating that they had found damage on the vehicle and invoicing me €1000+, with no photographic evidence. Google reviews show this is a common occurance with this company and I am awaiting any resolution. There was no damage as they describe on the vehicle when I left it at the airport. I personally feel like this company should not be sold via Auto Europe as it could damage your brand reputation. I will never book with Carwiz again. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by RICHARD - 15 August 2024

" As before. Will not use this company again. "

" Very unfriendly staff. Employing bullying tactics to get you to buy their insurance. The car was dirty inside, with rubbish on the back seat- we picked up the car very late as our flight was delayed so only noticed it the following day. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 3

WARSAW, PL - Reviewed by JESSICA - 12 August 2024

" Auto Europe are great, Wheego are dreadful "

" The whole experience was awful, they would not take a deposit in a debit card or a credit card (no where on the paperwork did it say you had to have a physical CC) through apple pay, so I had to pay for full insurance and a full tank of petrol, I then could not get out of the car park with the ticket provided, so had to re-park the car and go back to the desk. The instructions for returning were not clear, I was told not to park the car where I had picked it up, but in outside parking at departures, which I did, when dropping off they key they said this was wrong, that I needed to go and pay for the time parked and move the car to the designated area. I refused. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

RZESZOW, PL - Reviewed by MEHMET - 10 August 2024

" All good with AutoEurope "

" Michal was very unprofessional once he realised I didn't want to purchase his extra insurance. Made a problem of my middle name not on my credit card! Bad attitude, would not recommend. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

WARSAW, PL - Reviewed by ANDREW - 26 July 2024

" Perfect transaction. Very pleased with profesinalism of your staff. "

" Perfect transaction. Very pleased with profesinalism of your staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by ANNA - 23 July 2024

" We've been using Auto Europe for several years now, but have never used Wheego prior to this recent booking. Wheego must be closed down immediately. They are parasites and scammers. Their very negative reviews on Trust Pilot are more accurate and warranted. Wheego will ruin the reputation of Autoeurope. Therefore, you should definitely severe any association with Wheego. "

" My wife rented a car from wheego.com early July 2024 for 3 days. When she returned the vehicle, they scrutinised the vehicle with a fine tooth comb and found a 1mm (yes, 1mm) scratch on the bumper, which may have even been present when my wife rented the car. She was charged £400 by wheego.com which was deducted from her credit card. Fortunately, she had a car excess policy via securerefunds.com, who were super efficient at dealing with her claim and was refunded within 1 day. All I can say is that wheego.com are scammers and rip off merchants- DO NOT EVER USE THIS COMPANY to rent vehicles. You will get charged an extortionate amount of money for so called damage that you probably did not commit. You have been warned!! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by JOHN - 09 July 2024

" Very good "

" All good, very smooth and qui "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by VERNON - 07 July 2024

" Please drop CarWizz from your choices in Krakow. "

" Made us wash car on return and claimed new scratches on car, but showed us pictures of car with different colour. They are trying to rip people off. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by VITALI - 04 July 2024

" ssue Description: Upon returning the rental car, CarWiz claimed there was new damage to the vehicle, evidenced by very tiny dots that are barely noticeable. These dots were not visible during the initial inspection upon car collection, and I believe it is unreasonable to classify them as damage. Key Concerns: Legitimacy of Damage Classification: Can such tiny dots be legitimately marked as damage by the rental company? There is no clear definition provided by CarWiz on what constitutes damage. Dispute Procedure: What is the proper procedure to dispute this claim effectively? Rental Context: The car was driven only a short distance over the two-day rental period. It was parked in the private car park of our hotel. We took responsible care of the vehicle throughout the rental period. Correspondence Summary: Initial Inquiry: I questioned the legitimacy of the damage claim, noting that the dots are too tiny to be reasonably classified as damage. CarWiz Response: CarWiz reiterated their policy that any scratch, regardless of size, is considered damage. Further Clarification Request: I asked CarWiz to provide documentation defining what constitutes a scratch and the measurement criteria for damage. I also inquired about the correct dispute procedure. Despite my attempts to resolve the issue amicably, CarWiz has not provided satisfactory responses or clear documentation on their damage classification standards. I am a frequent car renter and have never encountered such stringent standards. The practice of charging for barely noticeable damages appears to be unfair and possibly unethical. "

" ssue Description: Upon returning the rental car, CarWiz claimed there was new damage to the vehicle, evidenced by very tiny dots that are barely noticeable. These dots were not visible during the initial inspection upon car collection, and I believe it is unreasonable to classify them as damage. Key Concerns: Legitimacy of Damage Classification: Can such tiny dots be legitimately marked as damage by the rental company? There is no clear definition provided by CarWiz on what constitutes damage. Dispute Procedure: What is the proper procedure to dispute this claim effectively? Rental Context: The car was driven only a short distance over the two-day rental period. It was parked in the private car park of our hotel. We took responsible care of the vehicle throughout the rental period. Correspondence Summary: Initial Inquiry: I questioned the legitimacy of the damage claim, noting that the dots are too tiny to be reasonably classified as damage. CarWiz Response: CarWiz reiterated their policy that any scratch, regardless of size, is considered damage. Further Clarification Request: I asked CarWiz to provide documentation defining what constitutes a scratch and the measurement criteria for damage. I also inquired about the correct dispute procedure. Despite my attempts to resolve the issue amicably, CarWiz has not provided satisfactory responses or clear documentation on their damage classification standards. I am a frequent car renter and have never encountered such stringent standards. The practice of charging for barely noticeable damages appears to be unfair and possibly unethical. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ABDIRAHMAN - 30 June 2024

" I paid twice full insurance and I did not get refund "

" I paid twice full insurance and I did not get refund "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KATOWICE, PL - Reviewed by SAMUEL - 28 June 2024

" . "

" The is no counter in the terminal and nobody was there. The arrived only 45 min after I called them "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by JASON - 21 June 2024

" see above "

" Misleading information given on the hire voucher. No directions provided to the Auto Union office, instead the voucher stated that the 'meeting point' was at the terminal exit behind the car hire offices. This strongly implied that Auto Union's location was somewhere off site and that we would be met on arrival and transferred to the location of the car. Our flight landed a little early and I called the Auto Union number and was told that the rep would 'be there in 15 minutes' ,so we duly waited at the meeting point. Nobody came to meet us. We waited, getting more annoyed. Finally we called the auto union number again to ask where the rep was and were told "we don't come to the terminal to meet you, you have to come to us". I pointed out that the voucher said we would be met at the exit of the terminal building. I was told this was a "mistake by Auto Europe". When we got the car, it was clear that it had been in a few minor accidents with large scrapes down the driver side front and rear doors, damage to 2 of the 4 wheel trims, and lots of dents and dings. It had clearly not been cleaned as there were still suction marks on the windscreen from the previous hirer's mobile phone mount. Nevertheless we agreed to take the car because all we wanted to do was to get on our way and enjoy our holiday. Despite giving my email address to both Auto Europe and again to Auto Union, I was not emailed a copy of the terms and conditions as promised. I signed a mobile tablet to say I had received these, but was not permitted to read them before signing the tablet. It later came to light that the rep had mistyped my email address into his system leading to the contract and terms and conditions not reaching me. I was therefore unaware of the requirement to clean the car inside and out before returning it as this stipulation had never been mentioned. On returning the vehicle Auto Union wanted to charge me an additional fee of over 40 euros which they said was stipulated in the T&Cs which they had failed to send to me. I took the car to the car wash myself and it cost me 30 zloty to clean it (about a tenth of the fee auto union felt was reasonable to charge for cleaning). Not only would that have been an extortionate fee, it was in my view wholly unethical since the car had not been cleaned to a satisfactory standard prior to my renting it. All in all it was the worst hire car experience I have had in 30 years of travel and I will not use Auto Union nor Auto Europe again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

WROCLAW, PL - Reviewed by PIOTR - 17 June 2024

" None "

" Apparently they are now charging if you return the car slightly dirty. I was charged half the price of the rental after the fact without warning about this sneaky charge before or afterwards...BEWARE of this new SCAM fee. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by PAUL - 17 June 2024

" Rude staff I took extra insurance out when booking wasn't recognised at pickup had to do again there on pick up "

" Wont use again "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

KRAKOW, PL - Reviewed by CHRIS - 15 June 2024

" I have no issues with AutoEurope but at the same time no support or correspondence from them either "

" Do not use! Arrived at the car park to pick the car up and drive to the airport and discovered a flat tyre. In fairness, the person on the end of phone was helpful and organised a tow truck to pick the car up as we needed to get to the airport. I have since been charged for a damaged alloy despite having photographic evidence of the wheel with no damage on it. As I was unable to refill the car up due to flat tyre they have also charged me £38 for fuel having travelled about 60 miles. The company are clearly preying on those unfortunate enough to have an issue. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by BARTOSZ - 03 June 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by STEPHEN - 02 June 2024

" First time I have used Auto Europe and if Flex go are the type of companies you use then I will be unlikely to use you again . I book on average 4-5 car hires a year and have never had an experience like this "

" They charged me £27 for not getting a car park ticket which I did get and put it in the drop box with the keys as instructed by the counter staff . I asked for a refund and didn't even get a response . 2 days after returning the car I got and e mail saying they were charging me £300 for damage to the car .The damage wasn't there when I returned it but no one was present to check this at the drop off . The damage they alleged happened would was so minor it wouldn't have cost anything like £300 thankfully I had taken out excess insurance . Absolute con merchants "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by TIMOTHY - 02 June 2024

" Feedback on Autoeurope website does not resemble thatg on Google/Trustpilot. If i'd seen those reviews, would never have booked with Flex2Go "

" Mush persuasion used to encourage one to take the premium cover. Ended up cleaning the vehicle ourselves ( as infored vehicle was to be returned in perfect condition) which is undesirable whilst on vacation. Would rather pay more with another company. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by JOANNA - 01 June 2024

" I use this company for the first time and definitely will use it again, I travel a lot and there is a lot of doggy. Companies, but this is extremely good one. Will definitely come back! "

" Very nice guys, quick pick us from the airport, very quick formalities, amazing car, thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by DAVID - 20 May 2024

" Very good. "

" Very friendly and extremely helpful staff.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by MARTA - 09 May 2024

" 5 stars service. "

" Skorzystaliśmy z usług Kaizen Rent Warszawa Okęcie już po raz trzeci, i napewno nie ostatni. Przemiła obsługa, sprawny odbiór oraz zwrot auta. Samochody zawsze czyste oraz w świetnym stanie, gotowe do podróży. Jest to firma, która nie "naciąga" klienta na nieistniejące/mikroskopijne uszkodzenia auta. Warto dopłacić ciut i mieć spokój ducha, chociaż cenowo Kaizen Rent Warszawa Okęcie też jest konkurencyjny, jeśli porównać z innymi ofertami. Ja napewno wrócę. Polecam. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by RONALD - 08 May 2024

" I have used Autoeurope many times in the past but I am very disappointed in their sit on the fence behaviour to this dispute and for directing customers to rental companies that behave in such a disreputable manner. "

" As you are already aware I am in dispute with Flex to go over their post return charge for a waterstain on the rear seat. This despite myself asking for an immediate inspection of vehicle upon return and this being denied because staff member was on his own manning the desk. The soft top convertible was left outside in the rain overnight and was not inspected till approximately 12 hours after drop off. Plenty of time for water ingress to occur. However Flex refuse to refund monies taken from my credit card after I had flown back to UK. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by SHAUN - 25 April 2024

" Please resolve this with the supplier and action my refund. It has been 4 weeks now and still nothing. Call me if you need more information on the circumstances. "

" The staff at Flex were rude and had cancelled my booking as I arrived at the airport on a delayed flight. Got to the desk 75 mins after booked time and they said they had cancelled it. Autoeurope kindly booked me another car with a different supplier but I am still awaiting the refund from you for the original booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

KATOWICE, PL - Reviewed by GARY - 24 April 2024

" The staff were really friendly and helpful upon collection and drop-off. No fuss at any stage. "

" Efficient service, better spec and range of car than expected and great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by LAURENCE - 21 April 2024

" Very pleased "

" Very friendly staff and excellent value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DARIUSZ - 14 April 2024

" It's not my first time and it looks like it's not my last time. The platform is easy to use. Availability to manage or cancel if travel plans might change. This has happened to me in the past and money returned quickly and easily. Always competitive pricing. "

" It's not my first time and it looks like it's not my last time. The platform is easy to use. Availability to manage or cancel if travel plans might change. This has happened to me in the past and money returned quickly and easily. Always competitive pricing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by IAN - 08 April 2024

" I have submitted a letter of complaint to Auto Europe and Carwiz "

" I have submitted a letter of complaint to Carwiz and Auto Europe. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

WROCLAW, PL - Reviewed by SHAH M - 08 April 2024

" I used auto Europe hire car the last four years they are very reliable service and cheap to the other rental definitely I recommend for everyone. "

" Carwis is a very good customer service and proffional staff nice cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by KAMIL - 06 April 2024

" I paid for FULL SIZE SUV Tiguan or similar. My informed expectation was at least a Qashqai size car as alternative. I received a Peugeot 2008. I barely fit a single large case and a small cabin bag rather than 4 bags+. I will be not be a returning customer. "

" I paid for FULL SIZE SUV Tiguan or similar. My informed expectation was at least a Qashqai size car as alternative. I received a Peugeot 2008. I barely fit a single large case and a small cabin bag rather than 4 bags+. I will be not be a returning customer. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by TOMASZ - 28 March 2024

" Amazing "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by PAWEL - 24 March 2024

" avoid! "

" scam! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by MONIKA - 20 March 2024

" Bad experience with carwiz "

" Really poor experience . Was told it is at the airport but thats not true. Had to call them to find out where it is and I was told there is a bus that can collect me and take to the rental place. Bus was smelly and the seats were falling apart. Staff at carwiz not friendly at all. Coming back the bus decided to go to the hotel to pick up some guests. Very bad experience, super disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by JACOPO - 15 March 2024

" Good service to compare prices "

" Drop off experience could have been better organised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by PAUL - 05 March 2024

" Very negative. "

" Received an after rental charge that was not agreed with. No rental agent was present on return to inspect the vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

WROCLAW, PL - Reviewed by RAFAL - 23 February 2024

" Instead of rest, my family and I experienced a lot of stress and were exposed to additional costs. The company should not cooperate with another company that has such low ratings, which indicates that customers are exposed to additional costs and fees. Your company should at least inform me who I am renting from much sooner so that I can check and cancel the booking after reading the opinions of other customers. I am very surprised that you do not monitor the opinions of the companies you cooperate with because your name suffers in the end as the company that provided the service to me. "

" I rented a car through AUTO EUROPE, in a package with full damaged insurance and fully flexible cancellation. The day before departure or the same day, I was informed by AUTO EUROPE that the company from which I had to pick up the car was FLEX To Go. I wanted to check the location of the place from which I should pick up the car, and I saw the opinions of the company's customers which were very bad, one star only. One negative opinion after another. I realized there might be problems since so many people have problems with this company, but it was too late to change and cancel the order. If I had been informed earlier by AUTO EUROPE, from whom I was actually renting the car, I would have definitely cancelled the booking. When I arrived at the company's counter with a child, wife and luggage, the company's agent started persuading me to purchase additional options that, according to him, would protect me from problems, and from which, according to him, I was not protected even if I purchased full damaged insurance through AUTO EUROPE. I paid for the car at the beginning of £159. The agent did not speak favourably about the AUTOEUROPE company, and in his opinion, the company is misleading customers by charging them with insurance that is not honoured by FLEX TO GO and in case of problems, despite the insurance paid, I will be charged all the costs, and later I will be able to try to recover them from the AUTOEUROPE which might be not easy. He talked me into purchasing fuel, the option of not having to have a full tank when returning the car, and the option of washing the car. Without these additional options, if any problem occurs once returning the car – fuel level and cleanliness I would be charged a penalty fee. Of course, at the top, he added their insurance and a charge for a child chair. Altogether, all of these extras cost me an extra £193. The agent said that with this package, I wouldn't have to worry about anything, and the car would be covered fully. Quoting his words - I can come with half the car, and I still don't have to worry about anything. Of course, during this conversation, I tried to explain to him that I already have insurance and I am sure that I should not have to purchase any other insurance. However, I was tired of the conversation that was not going on, and I agreed to the proposal. As I wrote above his speech, plus reading company reviews, I was less and less sure what to do, and I was very worried that the company, if I did not agree to extras, would later on try to put any extra penalties on me and block my credit card deposit. After thinking for a while, I decided to change my mind, but the agent informed me that I had already paid and I could not change my decision. He told me and my wife that if I want to change it, he can only delete everything, which is equivalent to losing all the money previously paid. I was surprised at such practices, but I couldn't convince the agent, and further conversation made no sense. On the day I returned the car, I called the agent twice to make sure if the car needed to be washed inside because I found in the contract which was sent to me that after renting the car that the washing option I had purchased included outside washing only, which is different from what the agent promised me. The agent assured me twice that it was not necessary to clean the car inside and he told me that the option I purchased covers cleaning inside and outside. He told me that only description on theirs paperwork is imprecise and states outside but option for which I paid covers cleaning inside and outside. He told me that I do not need to worry, and I do not need clean inside anything, only collect rubbish. When I returned the car and keys, the same agent asked me how much fuel was in the car. I told him that I had half a tank and that the amount of fuel I paid for was too much since he knew where I was going with the car, and there was no way I could use all that fuel, asking me about it at the very beginning. The agent told me to contact their office and ask for a refund for the unused fuel. Upon arrival at the airport, I received an email stating that I would be charged an additional £31 for washing the car inside. I tried to contact the agent but he didn't answer my calls anymore and then I sent an email to customer service, who still insists that I should pay for the washing, even though their agent lied to me and the information he provided was not true and reliable, which is his responsibility. as an employee of the company and therefore additional costs are imposed on me. The company doesn't want to hear about the refund for fuel either. The entire car rental cost me at the end, instead of the £159 I paid to your company, £383. Instead of rest, my family and I experienced a lot of stress and were exposed to additional costs. The company's employees' information is false to impose additional costs on their customers, which must be the rule after reading numerous similar stories of other customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by STEPHEN - 22 February 2024

" I did email Auto Europe to find out about the full insurance I had purchased The response was not the best "

" On collection of the vehicle the flex to go staff put a lot of pressure on my to buy the additional insurance When I informed him I had already bought the insurance with Auto Europe he said it was not valid and I needed to buy his He then threatened that the car must be returned cleaned inside and out or they would charge me up to £150 to clean it The experience left me very disappointed "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by GARY - 20 February 2024

" Kaizen had me off saying extra insurance I'd already paid for was inadequate. "

" Told me I needed their extra insurance as the one I purchased off auto Europe was inadequate. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CATHRYN - 20 February 2024

" After using AutoEurope over many years I am deeply disappointed with what made the start of our holiday very stressful "

" Our booking was cancelled by them & no other cars were available - we had to pay 2x what we paid & lost "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by JACEK - 10 February 2024

" Because fly delay, my car was cancelled. "

" Because fly delay, my car was cancelled. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

POZNAN, PL - Reviewed by KRZYSZTOF - 31 January 2024

" Quick and professional "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by JONATHAN - 28 January 2024

" This is a scam that is borderline criminal. "

" One member of staff on the counter, had to wait 30 minutes to be served. Nowhere on booking did it say that my credit card needed to have my full first name listed on the front, in order to be valid for a deposit. Staff refused to accept my credit card, instead trying to flog the overpriced damage protection. Absoloute scam "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ROBERT - 20 January 2024

" Car great just off site as not what was booked "

" Booked an on site company but this was not the case which took a time to sort out as no info from companny "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by NEAL - 16 January 2024

" I think it's sneaky & underhand to threaten a financial penalty if the car isn't clean upon its return! It was winter in Poland with plenty of slush & muck on the roads. Who arbitrates over the standard if cleanliness? "

" I think it's sneaky & underhand to threaten a financial penalty if the car isn't clean upon its return! It was winter in Poland with plenty of slush & muck on the roads. Who arbitrates over the standard if cleanliness? "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CLIVE STEPHEN - 12 January 2024

" I paid extra to you when booking the reservation for full insurance indemnity - Flex informed me that they did not accept that I had full cover as the payment was made to you not them - therefore please refund me the difference. "

" Flex requires you to clean the car before returning, alternatively pay an extra amount or pay a penalty fee. I rent cars frequently and only here do you have to clean the car as an extra. It is usually included in the price of rental. It is an inconvenience. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by JAN - 06 January 2024

" please provide the invoice as non was emailed so far "

" it would be useful to know that the company has to arrive to the airport to pick you up as they do not have a desk on site. we were not told that "meet and greet" in this company actually means "call them and they will come to pick you up" hence we wasted 30 mins looking around the airport for the driver or a company counter; very stressful unfortunately "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by MICHAL - 05 January 2024

" Like above "

" Worst Car Rental Ever! First i received wrong car keys. To sort it out i had to wait 45 minutes, because only one person who is working there had to go and check something. At the same window there are like 5 other companies, no one was helpful. State of car is bad, worst i have EVER seen. Be prepared to take at least 50 photos. Summary - no staff, car state really bad my grade 1/10. Should be 0/10. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

RZESZOW, PL - Reviewed by ROBERT PAWEL - 02 January 2024

" Highly recommend. "

" Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by RICHARD - 01 January 2024

" Easy pick up and drop off, great vehicle and good price "

" Easy straight forward service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ADELE - 30 December 2023

" I will never again use auto Europe (due to customer service) and wheego ever again. "

" Documentation told us to expect a person waiting by the information desk in arrivals with a sign with our name on it. There was noone. After waiting for 45 minutes, we rang several times and we're instructed to walk out of the airport to a bus stop and wait for a bus. We had to wait a further hour for this bus to take us to the car rental desk. We got our car more than 2 hours after our flight landed. We then had an issue at the desk and I have been trying to call auto Europe for days to speak to someone but everyone I call asks me to press another number when I dial. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

KRAKOW, PL - Reviewed by RYSZARD - 10 December 2023

" See above. "

" It is a shame that Auto Europe did not adequately inform that would have to find own way to Car Wizz to pick up vehicle. Would have been jseful to be informed that there is a free shuttle bus to Car Wizz. Hire car was great other than there being a windscreen chip, which whilst notified on the hire details should have been fixed before hire. Also only received hire details and any damage details after car pick up by email if had access to emails in Poland. Ofher than that car hire very competatvely priced and no more to say. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

WARSAW, PL - Reviewed by STEFAN - 07 December 2023

" Used quite a few times. good prices, beware of the clearly provided the rental company ratings. "

" After some delay at checkout, in rush I received a normal petrol car, instead a more expensive hybrid for which I paid. It was clearly procured in rush, had a baby seat which I not required,, etc.. I drove off in rush and complained later by phone and email. Wheego staff did acknowledge a mistake, apologised for not having the right car at the right time, blaming late return from other customer I think. After considering my complaint Wheego's manager Pawel issued me a small good-will compensation. Summarising - not exactly stellar, but pretty good for the budget price operator. Wheego also went quite some way being quite decent in view of the hassle caused. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by JAROSLAW - 07 December 2023

" Extremely happy with my car rental "

" Very proffesional and accurate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by STANISLAW - 06 December 2023

" Excellent service "

" Extremely good service even when a problem identified with car mid hire. New vehicle provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by ADAM - 23 November 2023

" Staff polite, check in quick, car in good condition and clean "

" Everything went smooth and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by KASIA - 20 November 2023

" As above, wouldn't refund for duplicate insurance despite it saying on purchase this addition was refundable before the car hire time and contacting them before I had even got the keys in my hand to say what had happened. "

" Was told if I took their insurance would be able to get insurance refund from broker but ended up paying twice the amount of insurance. Despite having enough money available on Mastercard the amount couldn't be blocked ?technical issues their end as also not block-able on the guy's card next to me. I was then told I had to take out insurance with their company to be able to hire the car with the credit card block. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GDANSK, PL - Reviewed by JAMES - 19 November 2023

" All fine really good experience "

" The guy in the counter was really nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DAVID - 14 November 2023

" We have used Auto Europe for many years, clear & easy booking, good prices & will definately use next time A+++ "

" Carwiz car hire is not located at the airport building you have to call them for collection by minibus which is at the bus stop outside terminal building. On return the drop off is not at the terminal building but a small distance away with minibus transfer to airport Overall the car was good and staff were helpful & would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by BRIAN - 07 November 2023

" Awful. Lied to and cheated. Would not recommend at all I have emailed repeatedly regarding this and it is futile "

" We were lied to regarding the insurance. The local depot had no idea what we had booked and paid for. Shambolic and a rip off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

WROCLAW, PL - Reviewed by JAMES RAYMOND - 04 November 2023

" All good "

" Efficient Simply explained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by ANTHONY - 23 October 2023

" Also not made aware that there was a £30 fine for being an hour late. The car whizz assistant couldn't find any reference to this in the terms and conditions but charged me any way even tho the office was open so it was no inconvenience to car whizz. "

" Not made aware car was located a distance from the airport which involved a shuttle bus. Also if I'd known auto Europe are just a 3rd party broker I would bot of booked. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KATOWICE, PL - Reviewed by ADAM - 16 October 2023

" No issues, everything was fine, I would recommend the company "

" Everything was perfect, collection and drop off the car was smooth and easy, both David and the lady who collected the car were very polite, friendly and professional; I've got an upgrade and received much better vehicle than expected No "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DARIUSZ - 14 October 2023

" great customer service would recommend and use again "

" great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by GRZEGORZ - 13 October 2023

" Fantastic ! "

" Great ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MARTIN - 09 October 2023

" A lot of emails and secondary issues. Costs not well described and more than expected on hireing. "

" Receipt document sent by email are password protected PDF and cannot open to claim personal expenses. Customer services don't answer! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ZBIGNIEW - 03 October 2023

" Perfect car, nearly brand new, cheap rent. To be honest I was a little bit surprised that the office is not in an airport terminal, but shuttle bus goes very often and it take only 5 minutes to get to the parking/office. "

" Very friendly staff, fast drop-on and off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RZESZOW, PL - Reviewed by MACIEJ - 26 September 2023

" Disappointing would never recommend "

" Ive literally been extorted of huge chunk of money for full protection that I didn't need in order to actually rent a vehicle due to lack of credit card been told I cannot use debit card even though it's usually what I use to pay deposit with rental provider never mentioned such conditions it was the first time I've been forced to pay extra £350 to a £75 rental I been there late evening with my one year old daughter in my hands had no time to rent else where as we were exhausted hence why I've decided just to pay and leave to get home asap "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by PIOTR - 23 September 2023

" Not happy with Auto Europe regarding not replying to my request for an invoice of my car hire "

" Not happy with Auto Europe regarding not replying to my request for an invoice of my car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by MACIEJ - 20 September 2023

" I've booked to collect the car from 2355hrs. I've arrived at the collection point at 2350 and waited 20 minutes to be seen as lady behind the counter was dealing with another client. When it was my turn I was told I'll have to pay 150PLN as I was late for collection! When I said I was in time and waiting in a queue, lady sarcastically said that that is applied automatically and she can't do nothing about it! The car i booked wasn't available, and paperwork i was given was showing little dots on a car printout with damages/dents to the car which I couldn't check as it was dark. When ive asked lady what if there is a dent which is not on paperwork and is there now and i cant see it but it can be visible in a broad daylight? She reply i would loose my deposit.....Absolute disgraceful and shocking! You worker had a bad attitude and was very sarcastic. Upon bringing car back there was no spaces to park under the your rental company name and when I went to ask to the rental office at Gdańsk airport it was closed. So needed to park the car in different company parking slot not knowing if that's OK and if I'm not going to be fined for parking in a wrong space or exceeding the time of rental! I've been renting cars all over the world and first time I've experienced such a poor service! Not recommend! "

" I've booked to collect the car from 2355hrs at Gdansk Airport. I've arrived at the collection point at 2350 and waited 20 minutes to be seen as lady behind the counter was dealing with another client. When it was my turn I was told I'll have to pay 150PLN as I was late for collection! When I said I was in time and waiting in a queue, lady sarcastically said that that is applied automatically and she can't do nothing about it! The car i booked wasn't available, and paperwork i was given was showing little dots on a car printout with damages/dents to the car which I couldn't check as it was dark. When ive asked lady what if there is a dent which is not on paperwork and is there now and i cant see it but it can be visible in a broad daylight? She reply i would loose my deposit.....Absolute disgraceful and shocking! You worker had a bad attitude and was very sarcastic. Upon bringing car back non Sunday at 1650 there was no spaces to park under the your rental company name and when I went to ask to the rental office at Gdańsk airport it was closed. So needed to park the car in different company parking slot not knowing if that's OK and if I'm not going to be fined for parking in a wrong space or exceeding the time of rental! I've been renting cars all over the world and first time I've experienced such a poor service! Not recommend! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

WROCLAW, PL - Reviewed by EDWARD - 20 September 2023

" Compensation claim raised I was forced to take out providers insurance due to them requiring a minimum of three months remaining on my credit card. Information that was not provided at the time of the booking or on the voucher. "

" Staff were polite and helpful after an issue due to poor communication by Auto Europe. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by GIUSEPPE - 19 September 2023

" positive "

" good compromise cost/services provided "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by DAVID - 14 September 2023

" Inaccurate advertising and drop off was a shambles as the man I was dealing with suddenly inexplicably disappeared for a lengthy time driving other car around the car park. I was unable to complete my paperwork before leaving on the shuttle bus to the airport for my flight. "

" The location is advertised as being at the airport on booking. This is not the case. I was provided with instructions that stated that I would be picked up by a rep holding a name card at the airport - again this did not happen. I had to make a phone call and locate a meeting point. Pick up was excellent and quick and car was superb. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by ROBERT - 13 September 2023

" Very efficient booking process. Easy to change reservation. No real complaints. "

" Rear shelf was missing, which meant that the contents of the boot were visible. This created some problems with security. I sent an email about this but did not receive a reply. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by BJARNI - 12 September 2023

" I rented the car of Auto Union car rental , i was charged immideately for deposit of 800 euros , even though contract says they block 800 of the cards , (not charge it , i am still waiting for refund , and when i turned the car to another location , we discovered there was no jack or tools to change tire. car was good and had no issues. "

" There was unexpected 800 euros charged immidiately of my card even though the contract says they block this amount , and i am still waiting for the refund . and there were no tools to change the spare tire , but i did not know about it until i returned the car. but the car was good and no issues with it. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

WROCLAW, PL - Reviewed by IVAN - 09 September 2023

" You partner with rip off rude amateur firms who ruin and reputation you want to have "

" Extremely rude counter staff. Insisted in 1400 euro deposit because I didn't book direct. Refused to spread this over two credit cards as I have low limits on credit cards for security. Also refused to take debit card even though I said take 1400 of it then refund at then end. Refused to let me have the car and suggested I flew back to England. My polish girlfriend spoke to gim and he said he would let us have the car if we bought extra jnsutance at 110 euros. Which I had to do. On top of all this we have to wait for over an hour in the queue as they are rude, incompetent and seemed apparent they don't like English people. The worst service I have ever encountered tired anywhere for anything. Drop off was rude as well. No customer service at all. Appalling. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by CHRISTOPHER - 01 September 2023

" You get what you pay for I guess. Cheap hire with cheap service "

" Car was late and so my departure was delayed by almost 2 hours. No heads upon cars controls given at pick up - had to figure it out myself. All handbooks in Polish. No email if the paperwork received after signing it and no instructions on who to call in the event if breakdown etc . When car wouldn't start next day it took 24 hours to resolve it with no response from my calls/msgs to the Warsaw office "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by JOLANTA - 01 September 2023

" . "

" very helpful personal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by RADOSLAW - 29 July 2023

" Highly recommended. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by JACEK - 04 July 2023

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by MARK - 27 June 2023

" No longer bother trying anywhere else. Auto Europe provides a first class service. "

" Once again - all aspects excellent. Professional, courteous staff, beautifully prepared quality car, great value for money. In fact the opposite of my experiences at Nice, France whichever company I try via Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by KLAUDIUSZ - 21 June 2023

" Very professional and helpful service "

" Always best service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by VIACHESLAV - 21 June 2023

" Good choice and value for money "

" Very positive experience indeed - booked the car with this company for the second time and will certainly do it again - consistently high standards of customer care demonstrated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by ROBERT - 20 June 2023

" Despite a few hassles, I would still recommend Alamo. I have used them before and will continue to do so. "

" The tyres were underinflated, as indicated by the warning lamp on the dashboard. Surely, this should have been checked before the car was handed over. By the time I noticed it, it was too late to return to the pick up point. Although I ordered SatNav, the car itself did not come with in-built SatNav, nor was I given a portable device. When I received the final invoice, I was charged for SatNav. Alamo quickly rectified this when I pointed this out to them. In addition, the counter staff at the pick up incorrectly recorded my driver's licence number, which meant that I was not able to open the documents that were e-mailed to me. Not a big deal, just annoying. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by ADAM - 11 June 2023

" Not the automatic gearbox I ordered "

" I ordered an automatic and was given a manual. Seats were stained. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by ADAM - 10 May 2023

" Everything was fine "

" Everything was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by MARCIN - 05 May 2023

" Thanks to Andy from CarWiz for his help "

" Desk in the main terminal building right by Ariivals exit, great service from Andy / Andrzej, no fuss or trying to upsell, I got exactly what I wanted. Very straightforward handover with Andy walking with us to the car so no issues finding it, you can't really ask for more. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by JERZY - 18 April 2023

" Very good "

" This auto union company have very good service and ver helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by SLAWOMIR - 30 March 2023

" All went smoothly. Thank you. "

" As usual they tried sell additional insurance. Deposit returned day after I've returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by ANDREI - 17 March 2023

" N/a "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by SIMON - 14 March 2023

" Everything ran very smoothly Thank you "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MARK - 07 March 2023

" Hate 3rd party bookers. No communication and charged Insurance twice amd left us confused as to why! "

" We purchased thinking car pickup was in terminal. We filtered by this and expected to see dest in krakow airport. We were told by other desks to call a foreign number which costa so much off my mobile who advised us to wait outside for pick up to deak site. This is not what we paid for and left us late for our booked tour. Even having emailled the company to confirm such details we were not responded to. They then confused us by making us pau for more insurance even tho wr paid for extra full insurance at time of booking! Total scam "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by RICKY - 28 February 2023

" Disappointing experience. This is not an airport car rental agency, as you advertise! It is located off-site. Excessive deduction of damage deposit for an extremely minor mark on a tyre rim which could have been there before (too small to notice normally) or could be result from normal wear and tear in Poland. "

" Disappointing experience. This is not an airport car rental agency, as you advertise! It is located off-site. Excessive deduction of damage deposit for an extremely minor mark on a tyre rim which could have been there before (too small to notice normally) or could be result from normal wear and tear in Poland. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by PETER - 22 February 2023

" All went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ROBERT - 09 February 2023

" Nic dodac nic ujac. Szybko profesionalnie, mila obsluga. Polecam. "

" Process wypozyczenia auta bylo prosty, przebiegl bez problemu. Pan Adam byl bardzo profesionalny I pomocny w tym co robil "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by WOJCIECH - 26 January 2023

" Was given bigger car than expected "

" Great experience, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by COLIN - 18 January 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by JAMES - 18 January 2023

" I have gone with Auto Europe for over 15 years however when an issue arose, we found the obstacles that where put in place where all by Auto Europe and not Alamo who we ended up going to direct who where very helpful and managed to resolve the issues swiftly and efficiently, Auto Europe's call handler did her best but was guided by her manager who tried to get us to cancel and rebook when it was completely unnecessary and would have cost us an additional £255. The protocols in place for the call handler where very limited and need to be reviewed if you want to retain loyal customers. "

" After an exceptionally professional, courteous and very helpful experience on arrival this was somewhat marred on departure by an accusation that we had damaged a wheel during our hire, this was obviously untrue as our photographs showed at the time. The reason we went with Alamo was we have always had a good experience with them and they have always been honest and easy to deal with unlike a lot of the rogue companies, they are not the cheapest but one of the more reputable . Instances like this do nothing for there reputation and although probably just an oversight, had I not had photographic evidence it would have been to my expense. I am due to visit Krakow again in 3 weeks and have already booked with Alamo prior to this visit, However I may review this booking. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by AGNIESZKA - 06 January 2023

" The only good thing was our car was upgraded to a bigger one. Other than that will not use again. "

" Ridiculous opening hours, from 8am to 9pm. If you have an early or late flight you have to pay £25 extra just for someone to meet you. They were also closed on Boxing Day, so we just left the car in their car park, but there was no one to check for damages etc. Also, quite far from the airport, they need to pick you up and drop you off. Picking up can be a bit confusing. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CRAIG - 01 January 2023

" Read above if this gets sorted then I might provide a different response "

" For some reason Kaizen have charged me an extra £94.71 without any reason or email why "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RZESZOW, PL - Reviewed by DANUTA - 19 November 2022

" Very quick service, staff very nice helpful and polite. "

" Lovely staff, very helpful and polite. Quick check in , professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by PEDRO MANUEL - 10 November 2022

" Great deals and good service "

" Quick and friendly service. The car had no issues, although was not washed when delivered to me, but was not a big deal. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by TRACEY - 07 November 2022

" Wouldn't hesitate to use them again. Really good value and easy to book. Definitely recommend AutoEurope "

" Great staff and easy to contact Carwizz Gdansk staff. Totally recommend hiring from this company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SZCZECIN, PL - Reviewed by ANDRZEJ - 01 November 2022

" very happy and will be using from now on and recommend it to my friends "

" I didn't know about Kaizen before, very happy and will be using from now on "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by NICHOLAS - 29 October 2022

" All very easy and excellent value! "

" They dropped the car off to our hotel in the morning, which was very convenient, and provided clear instructions for where to drop off at the end of the rental, which was on site at the airport so also very convenient. Friendly staff, modern car in great condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by KENNETH - 11 October 2022

" Good Value "

" Good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by RICHARD - 29 September 2022

" AutoEurope have now twice been my choice as they cover my son who is under 25, unlike so many other hire companies. It's a pity we had to suffer the ridiculous pedantry of CarWiz. "

" A mark, not a scratch, was noted on the rear plastic bumper upon return as a concern. This mark was smaller than 1cm yet warranted the need to check whether I had full cover otherwise I would have to pay for a repair. As a frequent car hirer, I would have never picked this mark up or flagged it when picking up a car. This was beyond pedantic and ruined what was otherwise a realty good experience. It made me feel they were looking for any excuse to make some additional charges. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by WIESLAW - 29 September 2022

" Everything was ok, only after drop off I didn't get any confirmation and email. "

" Good prise, new modern cars, friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by MODESTINO - 22 September 2022

" Very good experience "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ROBERT - 20 September 2022

" Not happy to book a Seat Leon or equivalent as listed on the web site to find i was given a Fiat that is uncomfortable and underpowered. "

" Not the car i booked as seat Leon is a better car than a Fiat. You should look at your car groups. Fiats are not a good model as i wanted something that was comfortable and safe like a VAG group car. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by MICHAL - 19 September 2022

" Very nice and smooth experience. Thank you. A+++++ "

" Absolutely the best rental place in Gdansk. Top customer service with low prices. After getting puncture in Sunday they got me a new car and taken away broken one in under 1hr. I left my watch in car and they got it back safely. Very caring and nice ppl. Also their office is just opposite terminal so don't be put off by that because is literally stone throw away. I rented cars many times in Gdansk from different companies but next time I will be back to Carwiz. Thanks guys. A+++++ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by NIGEL - 18 September 2022

" would certainly recommend "

" very good customer service. Our flight was cancelled so we had to return the car a day later and the staff over the phone were unconcerned and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by JACEK - 15 September 2022

" Fantastic, unbetable price,great car providers, modern fleet and smooth rental- highly recommend. "

" Fantastic, unbetable price,great car providers, modern fleet and smooth rental- highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by SIDDHARTHA - 24 August 2022

" Competitive prices "

" Good cars and service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by PAWEL - 11 August 2022

" Very good customer service "

" Very professional,good communication "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by TERENCE - 08 August 2022

" Terrible - to be charged for something I already paid for. "

" I returned the car with a full tank and was still charged for petrol usage based on the mileage. I have the reciept to prove this but the wait time to complain to AVIS was over 30mins so I gave up. I will never book via Auto Europe or AVIS again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

GDANSK, PL - Reviewed by DAVID - 27 July 2022

" All very smooth and no problems. "

" Very good - like all rental companies, you never know what car you're going to get until you get it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ESTHER - 11 July 2022

" Not worth it at all - rude staff, bad vehicle and I wouldn't trust this company at all. "

" The counter staff were awful: rude, didn't explain what I was signing and when I dropped it off, they showed that they had added my signature to all sorts of documents I had never seen before! Tried to claim we damaged the vehicle - we did not! Refused to engage in discussion and were incredibly rude. Did not provide any evidence that we had caused the damage. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by JAKUB - 09 July 2022

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by NEIL - 05 June 2022

" Easy site to use & excellent selections "

" Very Friendly & Professional staff, very helpful. Lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by ANDREJS - 21 May 2022

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by CARINE - 13 May 2022

" Easy "

" I had to call the number provided as nobody was waiting for me on arrival as had been indicated when I booked but apart from this all went perfectly well after that "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by JACEK - 12 May 2022

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

WROCLAW, PL - Reviewed by KUBA - 29 April 2022

" Great experience on every step. Polite and helpful customer service. "

" Great experience on every step. Polite and helpful customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

POZNAN, PL - Reviewed by MARK - 09 April 2022

" Stress free and reliable service. Very satisfied customers! "

" Friendly efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ROGER - 03 April 2022

" See section 3 "

" Positive - paperwork was quick. Negative - claim of damage caused by us during the hire when no damage had been caused during the rental. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by BEATA - 30 March 2022

" Convinient, easy process , good value for money , easy to pick up & drop off just opposite the terminal "

" Very convenient in hotel Marriott to pick up and drop off the car , staff very friendly, car as requested, with the parking sensors , which was a bonus, easy process , and good prices - no problem at all- will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ANDREW - 28 March 2022

" Not recommend "

" First of all it was supposed to be meet and greet ! We spent an hour walking around trying to find then and nothing . After contacting they said that we'd have to make our way to their offices that are 5 mins by car away from the airport. Ridiculous ! Then they charged us for the car seat again "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by JOSEPH - 23 March 2022

" Always a pleasure booking my car rental with Auto Europe. They have never let me down yet and I have used them for years "

" We had a great experience with this car hire firm. Booked our hire through Auto Europe and they subsequently arranged our hire with CarWiz. When we landed at the airport we rang the number on the booking form as they don't have a office in the terminal and their base is about 1km away. The driver was there in less than 5 minutes and we were in our car 20 minutes later. The car was a Corolla hybrid and it was ideal. Would use this company again without hesitation "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by VIACHESLAV - 19 March 2022

" Very good overall standards of customer service "

" Competitive pricing, good communication, very good service overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by MAREK - 10 March 2022

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ANDRZEJ - 06 March 2022

" Banda idiotów i kłamców . Nie polecam "

" Autko nowe . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ROBERT - 01 March 2022

" I will share to friends and family. "

" Nice and smooth. Clean car no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by STEPHEN - 28 February 2022

" Far too long a wait for pick up. "

" Far too long a wait for pick up. We waited for around 45 minutes. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by LAUREN - 27 February 2022

" Auto Europe was good, carwhiz not great "

" We paid for an automatic vehicle because that's the only one I could drive however they told us they only had manual in stock After dropping off the car and closing out the staff member literally chased us with the car as we were walking down the road to tell us we needed to fill it up. Not sure why he couldn't have told us this when he checked through the car "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

WARSAW, PL - Reviewed by MARCIN - 05 January 2022

" I would definitely hire a car with Avis providing price would be competitive. The car was excellent and well prepared. Person renting me the car was knowledgeable and the whole process was smooth. "

" Excellent service and an upgrade for a reasonable price. The only issue is that quoted price of upgrade and additional driver did not include VAT. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MARK - 15 December 2021

" Excellent "

" Excellent customer service, and was very accommodating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by LUCAS - 10 November 2021

" As usual - straight forward and fuss-free. Thanks! "

" Car has not been cleaned inside. Issues with the fuel level indicator and tyre pressure. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 3

KRAKOW, PL - Reviewed by SALLYANN - 07 November 2021

" Alamo fortunately had a car I could rent and as a frequent renter (every 3 weeks) but cost me a further 150 euro "

" Not a good experience this time, I had not changed my arrival time so the car although completely pre-paid was not available for pick up!!! No notifications about this and was told by customer service it was in their T&C about the delay in pick up. For me absolutely NOT acceptable when I have paid for the car in full!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by SIMON - 20 October 2021

" Ok but let down by lack of information and a piss-take fee. "

" I was unaware that I'd picked up the car about an hour early resulting in the return being about 90 mins over. I was charged an additional fee for being slightly over the contract period. Had I been made aware this would be the case I could have least worked around it. A day and a half additional rental as a penalty is beyond a joke and not something I have ever experienced with your competitors. The staff etc were fine but they should have made me aware of the potential of a late return fee due to an early pick up. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CRYSTAL - 20 October 2021

" Despite my awful experience with Kaizen, Auto Europe were incredibly wonderful to deal with and handled my situation with friendliness and concern. Would happily book through Auto Europe in the near future. Thank you Diogo. "

" Rude staff, would not accept voucher. Ruined our holiday. Would never use this supplier again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ADAM - 17 October 2021

" I would recommend Auto europe as have used it a few times all over Europe but not necessaryily Carwiz- unless they fire Dominik. I only used it due to it having the best options with no excess. "

" I have previously used CarWizz last year and was overall satisfied with my experience. This year however was a different story. To begin, there was no one waiting at the airport even though I made sure to call up beforehand with my flight number and arrival time. The flight was about an hour late but this should be taken into account by staff (as they were aware of flight number). I tried to contact them by phone and eventually got through on my fifth try. When the rep finally showed up (in casual clothes with no logo or badge) he didnt bother to even get out of the car and to greet and introduce himself or the company, he was unhappy to even open the car boot for us to put our bags. During the ride he made remarks about having to wait around since the flight was late and was rushed stating he has other things to do. At the office he was totally unprofessional and and had no clue on basic customer service. He didnt show us the car all over or explained any damage- he just wanted papers signed and to leave as he was in a rush he stated. He also tried blocking 4500zloty (1000euro) on my card dispite I had booked a zero excess policy with a 300euro deposit and actually had to prove this to him. Dominik (guessing from the emailed agreement papers since he did not introduce himself) was extremely rude and gave us a very unpleasant experience. I honestly wonder how he got the job in the first place! I had a completely opposite experience when dropping off the car. Dawid was totally professional, friendly and helpful. A nice surprise! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by DARIUSZ - 15 September 2021

" Recommended for confidential rental. "

" Can be taken to any EU country for small charges. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

WARSAW, PL - Reviewed by ADAM - 10 September 2021

" Easy to use web site. T&Cs always too long (but same with any car hire company). "

" No queues, good customer service. They queried a mark on the car that we were told was dirt when we booked, but had photos to show it was already there. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BYDGOSZCZ, PL - Reviewed by PAWEL - 16 August 2021

" Contacted call Centre Staff was very friendly and helpful. "

" Card machine not working. I was not able to pay for deposit need to drive with Kaizen staff to another place. Collection car was take long time. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by WOJCIECH - 08 August 2021

" Very stressful experience "

" I was waiting with my 6 yer old daughter for 2 h on the Airport in Poznan because the Kaizen stuff couldn't find my booking on the system. Contacted the Kaizen office twice. The second time after my desperate proposal of sending the screenshot of my booking thay finally located the car. Terrible experience. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 4

POZNAN, PL - Reviewed by SIMON - 06 August 2021

" Overall very happy with the service and experience. Could've been improved by newer better condition car. "

" Staff and customer service were excellent. Car was Ok and served it's purpose but showing it's age for the price. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BYDGOSZCZ, PL - Reviewed by MAGDALENA - 30 July 2021

" Experience with Auto Europe was good "

" To be honest I am very disappointed...first of all the Kaizen rep failed to meet me in the arrivals hall with the sign . If it was not for me speaking polish and calling the number I have no idea how i would meet him..it turned out he waited for me in the car park across from the terminal! He had no id proceeded to block £1000 on my credit card where agreement was 500 zl...he then insisted I drop him to a deposit 2-3 miles down the road, I was fuming and it was not a great start to my holiday..on the return I rang twice to check they were meeting me and would call me when they have arrived,that happened but when the guy checked the car he said there was a scratch at the back of the car...I could not see it and I took a photo all it was was a dirt...he insisted and put it on the form I have not acknowledged it as I could not see the scratch, he said may be I parked near the bushes...the car never went near any bushes...it put a stress on me before my journey back, I left the car not knowing was was going to happen. There was no scratch I was 100% but it all felt underhand...I will never ever hire a car with Kaizen group again and suggest you do not promote them... "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 9

WARSAW, PL - Reviewed by BEATA - 15 July 2021

" I will not recommend anyone for a car I waited 2 hours a man does not know how to use the tablet constantly calls asks before he gave me another 2 hours in total 4 hours return also failure on time I issued a key to 2 restaurants is a mockery and not a car rental never again "

" I will not recommend anyone for a car I waited 2 hours a man does not know how to use the tablet constantly calls asks before he gave me another 2 hours in total 4 hours return also failure on time I issued a key to 2 restaurants is a mockery and not a car rental never again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by CHAIM - 14 June 2021

" very good price, top quality car. "

" very friendly and accommodating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by ROBERT - 22 April 2021

" Very professional. Would definitely hire a car again. "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PAUL - 31 October 2020

" So they say you need a credit card to reserve 750£. I offered them my debit card which they would'nt take. But they were happy to have me pay 320£ which was'nt reserved and would be permanently taken. So why can i use a debit card there??? And not before????????????????? And thats why such a negative.. "

" Bad experience / Terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by LUKE - 14 October 2020

" Very poor will tell people to avoid "

" Not very happy at all about the service we couldn't travel due to Covid and no refund was given "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by WOJCIECH - 09 October 2020

" The car company claimed the conditions for rental agreed at the time of booking are not an agreement and forced their terms of rental. Absolutely disgusting practice. "

" Absolutely terrible experience. Was forced to take a different car under a threat of an increased deposit. Will not ever do business with this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

WROCLAW, PL - Reviewed by LUCAS - 06 October 2020

" As usual: Transparency with prices and types of cars, prices with insurance, ease of amendments to the booking. Easy and straightforward cancellation. "

" Car scratched and dented. No washer fluid which in this weather and time of the year is a serious negligence (fined by the police). Other than that OK. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

GDANSK, PL - Reviewed by ROBERT - 06 October 2020

" You should skip global "

" At the place been told that my credit card is valid for less than 6 months. We paid £220 extra for insurance. The car has been returned on Friday and next week Global took £100 for "smoking in the car". We travelled with 18 months old boy and none of us is a smoker. Avoid at all cost "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

WARSAW, PL - Reviewed by MICHAL - 05 October 2020

" Young but very professional personel. No paperwork - all forms sent electronically. Very satisfied overall. "

" Collection : very efficient, additional insurance explained. Return : smooth and straightforward. The agent was waiting to take the car away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by ADAM - 29 September 2020

" I not able to contact damage claim department by phone as it is open Mon-Fri 9am till 1 pm only "

" I was contacted by Carwiz rep directly after landing and I received instructions where he was waiting with the car, pick up was easy and not long, no papers-everthing done on the laptop. On drop-off the car was checked and we noticed it had a very small damage on the passangers side. Despite fact that my rental included collision damage coverage with 0 excess, I was charged equivalent of about £50 and told I should claim it back from Auto Europe "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by MARCIN - 25 September 2020

" No comment "

" No comment "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

GDANSK, PL - Reviewed by EMIL - 25 September 2020

" Ok "

" Had accident on the first day of my hire, had to wait 48hrs for a replacemet vehicle, also the customer help line wasn't very helpful at all, couldn't give me any timeline and just been told to wait for a callback several times "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by MYLES - 24 September 2020

" Good in-airport experience "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by GEORGE - 24 September 2020

" Perfect. Thanks. "

" No issues. All as it should be. Clean, tidy car and no hassle collecting or dropping off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by JOHN - 22 September 2020

" car was great - horror story about having your insurance not so great "

" Disappointed with Globals high pressure sales of extra insurance and the fact I had to wash the car before returning it - Never had that before. The extra insurance would have been £77 - nearly doubling my rental cost - I already had my own excess insurance which cost £17.99 a year so had to provide £700 "deposit" held on my CCard - which I note is still there 3 days after the rental ended. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by LESLIE - 20 September 2020

" Very good all round service. "

" Excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by ROBERT - 20 September 2020

" Auto Europe managed to find me a deal with a reputable name (Alamo) at a very reasonable price. What more could I ask for? "

" Apart from what seemed an attempt to persuade me to upgrade to a larger car with SATNAV, and then being given the size of car I reserved which had SATNAV anyway, it was the most seamless car hire experience I've ever had outside the UK. Returning the vehicle was very straightforward and involved no waiting whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ROBERT - 19 September 2020

" Very good "

" Everything went very well. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by CRAIG - 15 September 2020

" Overall good value just some attention to detail required. "

" The vehicle should have been checked thoroughly before pick up as there was no washer fluid ans the inside windscreen was dirty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by BARBARA - 12 September 2020

" Very satisfied. "

" Good experience. Definitely will use the company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by GEOFFREY - 08 September 2020

" Booking through AutoEurope is not transparent. I paid more for the zero excess package thinking i would have no surprises at the airport. When i turned up I was told I would be liable for a £150 excess and had to put down an additional deposit of £150. This was unacceptable. It's not clear from AutoEurope's website that this is the case. Please remove from your website the ZeroExcess messaging. It's simply not true and is a lie. It's misleading. I later found out that there are links on your website that go into the small print about what zero excess means and that your partners will charge an excess for certain areas. However this surely means you can't advertise it as "zero excess" . You are in breach of trading standards. "

" .. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by MICHAL - 08 September 2020

" flawless experience "

" company refuse my credit card as wasn't on the card my full name. Have to pay additional insurance cost to rent a car and then surprisingly could pay with the same previously rejected credit card. Never have that problem with other companies so seems very doggy and total rent cost me 3x more... "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by GARY - 08 September 2020

" I will use Avis again very good and hassle free. "

" Brilliant service at the polish counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ALEKSANDER - 08 September 2020

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Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

WARSAW, PL - Reviewed by MYLES - 07 September 2020

" As above. On auto Europe website it says CarWiz is 'at airport' which I would expect a car rental desk and walk to car in airport car park. It is not 'at airport' but outside airport perimeter. "