AUTO EUROPE RIJEKA, CROATIA Car Rental Reviews

RIJEKA, HR - Reviewed by MARK - 01 September 2025

" Good apart from local agent trying to take money deposit on top of the agreement sum with yourselfs "

" All good apart from insurance held due to a small indent that was probably done by a car door opening on the car. Need to claim this back as we were fully covered by yourself. Can you let me know if you have received anything re this please "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by RORY - 31 August 2025

" Overall the cost was acceptable but prefer vehicles that are 100% in working order and as pictured ie 4 door not 2 door "

" I was given a car with 2 doors instead of 4, as pictured in the advert. The key fob battery was dead so I had to use the door lock each time to enter the boot or side door. I was also stung with a clean for clean policy fine of £15 on return which I was not advised of during the pickup process. The fiat 500 is a terrible car to drive due to the bad placement of the seat belt, and the large front side panel bar which obstructs the view of oncoming traffic from the left. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by SABINA - 23 August 2025

" They want to make money from being so picky about "damages" on the cars! Dont have this with enterprise, alamo or sixt. Will not use again. "

" Wanted to charge me £512 for a dot on the car!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 4

RIJEKA, HR - Reviewed by GIUSEPPE - 27 May 2025

" Autoeurope should not deal with this company as it will disappoint customers. "

" This company seems to specialise in scamming customers by claiming damage that was not caused during the rental period. I was charged the aoutrageous amount of 430 Eur for a scratch under the front bumper which was not visible and I did not cause. You had to know it was there to go looking for it. Other customers seem to have had similar experiences. Also, charging 10 Eur for cleaning the car is ridiculous. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by DAVID - 20 September 2024

" Car key battery almost run out on us. "

" Had to wait 20 - 25 minutes when collecting the car. Not very clear where we were to collect car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by PHILIP - 18 September 2024

" Please read the above .. Samara let the firm completely down "

" The pick up of the car was ok. The drop off was far from ok. There was nobody at the place where told to drop the car. Had to drive back to the airport terminal & go to the office. The girl at the office (Samara) with her feet up on the desk texting ignored me. Then very rudely said WHAT!! Then walked out & at the terminal & strait away pointed to a small scratch on the bumper which was already there. Wound us up about it for 10 mins being very rude to myself & my wife . Then advised me I don't have to pay as taken out the extra insurance!! Then I had to give her a lift to the agreed drop off point !!! Samara had no customer skills & should not be doing this job & I will be putting in a formal complaint "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

RIJEKA, HR - Reviewed by DANIEL - 02 August 2024

" I'm happy with my car rental at Rijeka's airport. "

" Very pleasant and helpful stuff and seamless experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by GILLIAN - 07 September 2023

" I would use Auto Europe again, but would not use Air Rent. Again, prices and the car were very good, but it's just not worth the frustration of the customer experience at the airport. I'd pay a little more money and go with someone else if I were ever to return to Croatia. "

" The car was great and a good price. Very happy with the car. The counter experience, however, was awful. One man staffing a single booth, and despite the customer providing the information to Auto Europe (and therefore to him, I'd assume) in advance, he only taps all of it into his system once you get there. Which means that you end up in a queue that moves very slowly as it takes him around 20 mins to process each customer (and this includes taking the customer out to the car park to show them the car and inspect it for damage, while everyone else waits in the terminal at an empty booth for him to return). We foolishly went to the loo before we went to get our car. Big mistake! We ended up waiting an hour after our arrival until we were able to leave in our car, kids standing around in the heat asking why it was taking so long, and I wasn't really sure what to say to them as I could see that the other car rental lines were all reducing down much faster as, I assume, those companies had loaded the information into their systems before the customers arrived. When I complained to the man running it that we'd been stood there for 40 mins already, he told me I was free to rent a car with another company if I wished (which he obviously well knew was unfeasible, as you'd end up paying a fortune to rent on the spot) and told me that he had all day before he sauntered off into the car park with the client he was working with! It was not just our family that found him slow and rude, with no concept of customer experience - we had plenty of time to chat to other families in the queue, and they were all astonished at the time it was taking and how little he seemed to care about us all stood there, waiting, and staring at him bleakly. We saw one of them on our return and they commented to me how rude he'd been to me when we were all picking up our cars two weeks previously. They were quite astounded by how he'd reacted to my complaint - he didn't even attempt to apologise for the wait. Indeed, he had a young woman with him in the box when we were picking up, although not clear what she was doing other than smirking at us while he muttered to her in Croatian. I can only guess at his commentary to her, but again, really poor customer service. Return experience very similar - where normally you drop the key off and that's it, we had to join another queue of people waiting to pick up cars and stand for 20 mins, before thankfully he said to come out to the car park while he took the new customer out, and checked over our car before accepting the key back. But really, this kind of processing dates from the 80s before the internet existed, and as noted earlier, the other rental companies in the terminal were processing their customers much much faster than he was. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by SIMON - 01 September 2023

" East to book. Payment was in advance, which is perhaps unusual, but at least it's not waiting on my post holiday credit card bill. "

" Helpful, friendly, clear and honest. Great comms. Gave us an upgrade for few more Euros. Car was almost new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by CHRISTOPHER - 17 August 2023

" All ok "

" The man at Rijeka airport who works for you was very helpful and thorough, really easy to deal with "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RIJEKA, HR - Reviewed by JAMES - 07 August 2023

" The kiosk is right by the exit as you come through from security. Staff very friendly and helpful "

" It all went very smoothly and the car was very clean and comfortable. The pick up and drop off went very well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by DAMIAN - 21 June 2023

" Avoid air car in Rijeka airport !!!! "

" Avoid avoid avoid, guy in counter rude, behaving like he doing a favour for you to release car. Spend around 1 h because he didn't accept digital copy of Voucher only paper copy, try to charge you for everything. Avoid avoid avoid "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by ALAN - 14 June 2023

" Very smooth "

" Very smooth but the name of the company we had to collect the car from could have been more prominent on the voucher - we were looking for an Autoeurope desk til we found it in the small print! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by JONATHAN - 22 May 2023

" Not very likely because Air Europe was the reason I booked with Air Rent. "

" I paid 100 euros as a provision against parking fines and was assured that this would be returned within about a week (i.e. by about 25th April). It is now 22nd May and there is no sign of the money. Also, the additional cost of avoiding all damage claims, at 200 Euros for one week, was extortionate. I booked another car for the same holiday for one of my family from another firm and the cost was very much lower, including a drop-off at Zagreb. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by FRANJO - 06 October 2022

" Go experiance "

" It was quick to pick up the car from the airport & quick to drop off at the end of the trip. The car was new & neat. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by DANIEL - 28 August 2022

" It was fine. "

" It was exactly as above - friendly stuff and efficient collection/drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by OSCAR - 19 September 2019

" Good. "

" Great experience - only issue was that the fuel policy was half to half rather than full to full which is annoying. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by PAUL - 19 September 2019

" Rental preparations difficult as 17 day rental. Cheaper to book online for 9 days and then 8 more, rather the total of 17, can't explain this??? Eventually got there on AutoEurope, thanks. "

" Efficient and friendly staff. Everything explained before rental. Supplied car very annoying in terms of electronic key and starting, but otherwise OK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by CATHERINE - 07 August 2019

" Easy to book. Expensive for poor condition of car. "

" The car was battered (duck taped up) in 2 parts. Staff didn't show around vehicle. Staff very unfriendly and not overly willing to help. The state of the car was disappointing. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 1

RIJEKA, HR - Reviewed by ANUJ - 23 July 2019

" I was asked an additional amount by Rental company for a permit to allow me to take rental car on board a Ferry. I am not sure if this is a standard practice. If it is then Auto Europe should have informed in clear text upfront. "

" I was asked an additional amount by Rental company for a permit to allow me to take rental car on board a Ferry. I am not sure if this is a standard practice. If it is then Auto Europe should have informed in clear text upfront. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by DENIS - 22 June 2019

" For recommended!!! "

" For recomended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by JOHN - 03 September 2018

" Great experience "

" Fast efficient clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by DANIEL - 02 September 2018

" Overall very good "

" Everything was really good except on collection of vehicle it was covered in mud and the rear window wiper was broken. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

RIJEKA, HR - Reviewed by ANDREW - 27 August 2018

" Good low-cost option, although could specify how lenient they are with the drop off (i.e. is there a half hour window of flexibility around drop-off time?) "

" Clearly explained rental process and local taxes. Very thorough handover. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by NICHOLAS - 12 August 2018

" We have a house on LOSINJ and come to Croatia many times over the year, our friends come regularly too and this is the first time any of us have been so poorly treaded, I will never us Air rent a car again and ensure I tell all my friends and family about this experience. Autoeurope are going to seriously damage their reputation by not doing anything about this staff member at Air car rental. Extremely unhappy customer. "

" I booked online with autoeurope, pick up at Rijeka and drop at Pula. In Rijeka we arrived to find the kiosk closed, phoned the number and was told very rudely to go and get a coffee and wait, he would be there in about 30mins! I said I need to hurry to get a ferry and was told they run all day and that is basically tough. By the time we were in the car we wasted well over an hour! Furthermore, we booked a multi stop car hire, which Autoeurope said was included in the price. The hire company charged a further 75 Kuna for this. I told the guy we had this included and he said we need to take it up with Autoeurope! When we arrived in Pula to drop the car the staff were far better, still not refunding us but saying there had been many complaints about the Rijeka staff member. The Pula staff also said we were not meant to be charged extra but we needdd to get Autoeurope to refund us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by PIOTR - 02 August 2018

" ok "

" ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by GOLAN - 12 June 2018

" We were charged additional "premium location charge" that was not mentioned anywhere on the terms and conditions "

" We were charged additional "premium location charge" that was not mentioned anywhere on the terms and conditions "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by HALIDA - 13 April 2015

" Very happy "

" No problems at all "

RIJEKA, HR - Reviewed by TARMO - 19 July 2013

" Vehicle reservation was quick and simple.The prices are reasonable. "

" I was served by Jelena who was very pretty,pleasant and professional. We got nicely agreed with my wishes.Jelena,thanks again and all the best for you. "