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SAN FRANCISCO CAR HIRE REVIEWS
Car hire reviews in San Francisco
From Alcatraz to the Golden Gate Bridge, the US city of San Francisco is one of the most popular tourist destinations on the west coast. Its historical buildings and neighbourhood charms attract plenty of visitors annually. Along with its cultural attractions, the city also provides a vibrant atmosphere through its many bars, clubs and restaurants. The best way to get around this iconic place is by hiring a car, but if you’re still having some doubts, consult our car hire reviews in San Francisco and read what previous customers have thought of their experience when hiring through us.
Through our trusted partners Auto Europe has been present in San Francisco for many years – and with a car hire global experience of over 60 years, you’re guaranteed to be in safe hands. Along with car hire, we are also able to provide exceptional quotations for luxury car hire, motorhome hire and a transfer service. We provide a large fleet of vehicles to choose from, at numerous locations throughout San Francisco, including San Francisco Airport. Our customer service is available during and after your rental to settle any issues you may have. If you’d like to make a reservation, please call our agents who will guide you through the process.
AUTO EUROPE SAN FRANCISCO, UNITED STATES Car Rental Reviews
Average Rating for Auto Europe San Francisco:
SAN FRANCISCO, US - Reviewed by LYNDSY - 13 September 2025
" Easy to use, communication excellent and very fair pricing compared with others. Thank you "
" The queues to collect the car were excessive with only two people serving Dollar and Thrifty - it took more than an hour to be served. However counter staff were friendly and efficient when you reached them. Car easy to find. Drop off was very easy. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by DOUGLAS - 30 August 2025
" Auto Europe worked well price was excellent. Booking and process easy. "
" The pick up queue was over 45 mins - Avis understand how many people are coming to collect cars. Most people book and flights are coming in. Staff said this was quiet. Massively understaffed on pick up desk, not matching staff to bookings and allowing long waits after long flights. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 28 August 2025
" Very easy both ends. Only thing I'm not happy about is that told me breakdown wasn't included, so I had to pay $130 for cover. I would have expected this to be included. I've never in my life had to pay that on a rental car before. "
" Very easy both ends. Only thing I'm not happy about is that told me breakdown wasn't included, so I had to pay $130 for cover. I would have expected this to be included. I've never in my life had to pay that on a rental car before. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALASTAIR - 24 August 2025
" Easy to book and a good range of options available to choose from. "
" Easy pick up. Good price and got a nice new vehicle which was easy to drive perfect for what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 14 August 2025
" Good customer service "
" Great car, good customer services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUSSELL - 31 July 2025
" My only issue was with the dollar staff "
" The car was as expected, but the staff dis-organised. It took over 1 hour to stand in a que waiting to be served. Also, after queuing for 30 mins in one location was told to go to a different location which would be quicker. However, in fact there was only one staff member and it took even longer "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 28 July 2025
" This one passed with no issues. Not always been the case "
" They were very good "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by GORDON - 28 July 2025
" Our first time with Auto Europe and good to see you appear to be a UK company. We will be going again in Sept/Oct so we'll see what you can offer then. "
" We go to the USA 3 times per year and hire a car each visit. Every time we've used Thrifty or Dollar we have had to wait in line from 15 minutes to a hour to talk to counter staff and then we've had to wait up to 3 hours before our car is available. They are always less expensive than other rental companies, but it really puts us off them. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by HAROLD - 20 July 2025
" I've said my piece. Long, long wait for the wrong vehicle. But the SUV I got was fine and at a very reasonable price. So, in spite of initial disappointment, I'll be back "
" This is a Hertz owned company. When I walked into the rental hall almost every company had one or two customers waiting. Hertz itself is on a different floor. Budget had perhaps 50 people waiting for help from 3 staff members. It took almost 45 minutes for my turn. Of course the car I ordered was not available, nor was there a replacement in the same class. The SUV I was given was fine, but still . . . "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EMMA - 13 July 2025
" Had read reviews about 2 hour queues at SFO airport, so got there early. Ended up picking up car an hour earlier than on my documentation so got charged an extra day on my return. Minor grumble. "
" Good price for a 4 week rental in California. Car was less than a year old, with low mileage. Find it strange that emergency breakdown cover does not come as standard. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PETER - 10 July 2025
" All good dealing with Auto Europe, good value for money and clear communication. "
" About a 30 minute queue at SFO. Friendly staff dealt with my booking. NIce car, it had a few scratches on the body work and wheels but was unable to find anyone to confirm these had been recorded before I drove off. On returning the vehicle it was a bit manic at Denver Airport, felt uncomfortable just leaving the keys in the car without anyone confirming the return or condition. Budget did email about an hour later confirming the return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOSEPH - 30 May 2025
" Very smooth booking experience and great flexibility up until very close to the trip; generally clear correspondence about costs (despite the hiccup on this occasion) "
" I booked a hire that said on the AutoEurope page that additional drivers were included. When I arrived at the booking desk, we were charged USD 57 to add an additional driver for the period of the hire. Their system was not permitting the addition of another driver (aged 31) without charge and the rental voucher was unclear. In the "Your rental includes" section it stated "All additional drivers age 25 and over". However, in the "Additional fees to be paid locally, if required" section it stated "Additional drivers: Included" which the service desk attendant used to justify the additional charge. Unfortunately the pick-up was at around 22:00 local time (San Francisco), which is outside of the hours that your phone service is available. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JARROD - 21 May 2025
" Although staff and procedures were good in country, it was very disappointing to have no choice but to accept an alternative vehicle to that which was booked. Especially having booked and confirmed several months in advance, as above the type/class of vehicle ordered (mustang convertible of similar) was not available. An alternative was offered (Jeep Wrangler) without any compensation. The alternative vehicle was much less economical for the road trip planned so ended up being much more expensive. "
" Having booked several months in advance, the type/class of vehicle ordered (mustang convertible of similar) was not available. An alternative was offered (Jeep Wrangler) without any compensation. The alternative vehicle was much less economical for the road trip planned so ended up being much more expensive. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PAUL - 04 May 2025
" Hiring a car in America is big business and organized to meet those demands, pick up and drop off were efficient and well organized. "
" The Fishermen's wharf office was very busy early Saturday morning with only one counter staff member, but the service was efficient and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by DANIEL - 29 April 2025
" Easy and hassle free - highly recommend! "
" Easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 28 April 2025
" As above. I don't know how Auto Europe do it, but if the prices and service remain the same then why would I choose anything else. "
" The member of staff who dealt with us when picking up the vehicle made it a pleasure. So friendly and helpful. The car was like new and it all added to having a wonderful holiday. Return was so easy and hassle free with confirmation immediately by email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 23 April 2025
" At present my score is 6. If Auto-Europe take these concerns seriously and action an expectable response and support then my feedback will of course be much higher. "
" My two considerable issues: 1) At no point did the agent who completed the rental at the counter with me offer me extra's but I have been charged extras. 2) The car had a mechanical issue from the outset. The car made a very worrying news during low speed acceleration. This made it very difficult, challenging and an issue when joining a freeway or highway. I believe this to have been a serious concern for my safety. 3) Thrifty emailed be about 48hrs after the commencement of the rental to ask how it was going. I replied with my content about the vehicle. They emailed back saying they were unable to help. Not acceptable. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by STEVEN - 22 April 2025
" Pick up and drop off quick and easy Vehicle bigger than expected but worked out better for long journeys when you have two young adults with long legs! "
" Very satisfied with whole experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JANIS - 12 April 2025
" lovely to drive "
" it was really lovely to drive. The reason i dropped my score for the counter staff wasn't because they were unpleasant. It was because i asked them to explain the dashboard but they didn't know anything. It would have been useful to understand what the car could do. Also, the sat nav only worked intermittently. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 30 March 2025
" See above "
" Hassle free from start to finish all staff encountered excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 28 March 2025
" Awful, ripped off and taken advantage of "
" Ripped off by the agent adding premium service despite me saying 3 times that I did not want any extra cover "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TONY - 16 March 2025
" Autoeurope booking process easy and efficient. But now found all options not available, like, awd, so will have to book direct with rental company if required from now on, "
" Told vehicle with awd not available in class we booked, sold upgrade ! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by SMITH - 20 February 2025
" Pick up and drop off were great. I maybe should have asked more questions on how the car worked. "
" Very positive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 05 February 2025
" EFFICIENT & HELPFULL COUNTER AND RETURN STAFF "
" EFFICIENT & HELPFULL COUNTER AND RETURN STAFF "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by MOHAMMAD - 12 January 2025
" 10 out 10 for the service. Couldn't be easier than picking up the car. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 09 January 2025
" We changed to enterprise several trips ago , good decision always happy so far with them "
" Excellelent all round very happy with rental and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 03 January 2025
" The whole experience was good "
" Only issue was the car was not compatable with I phone charger port. The car was an Audi "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GURSAGAR - 19 December 2024
" At the car pick up point the agent was friendly and extra helpful and equally at the drop off point the agent made the experience a very pleasant one. "
" Alamo provided excellent service from pick up to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL E - 16 December 2024
" Very slow pick up it's no customer details "
" Old vehicle with no basic it's suck as sat nav "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by MARK EDWARD - 08 December 2024
" Second booking in a row I have had bad service if it happens again on Tue when I visit Zurich I will no longer book through you. "
" Terrible pick up service, I was first in line but 5 others headed to cars before me. First guy his computer broke down, second guy basically ignored me and third guy took a age! Didn't really want me to have a fuel car once in collection area but I refused to take Electric "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 01 December 2024
" Very easy "
" Very smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DANIEL - 26 November 2024
" I requested a small vehicle as was only me, I wanted good fuel economy and I knew parking was an issue where I would be staying, they supplied a Dodge Charger! Huge juicy car.... obviously it drove fine but it made life harder (and much more expensive, managing just 18 MPG! "
" I requested a small vehicle as was only me, I wanted good fuel economy and I knew parking was an issue where I would be staying, they supplied a Dodge Charger! Huge juicy car.... obviously it drove fine but it made life harder (and much more expensive, managing just 18 MPG! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 11 November 2024
" Good. "
" Valrie on the counter was excellent. Very friendly and knowledgeable. Always a pleasant experience with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NIGEL - 10 November 2024
" Overall very good. Problems with lack of integration with Thrifty website (Voucher code not recognised, entering driving license details, etc) but that was more likely a technical fault with the Thrifty website "
" Very, very long queues at the pick up counter. We were all bombarded with emails telling us we could jump the queue by selecting a car from our phones and of course nothing worked. The counter staff apologised and said oh yeah head office have just launched that and it doesn't work. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROY - 09 November 2024
" Excellent "
" Newish car, easy collection at san Francisco, easy and good handover at la airport Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 31 October 2024
" See above re Eric. "
" The staff were super helpful - Eric helped us enormously. Very different to other car hire firms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GIORGIO - 17 October 2024
" Booking was easy but have lost confidence in being able to get the car I actually reserved. "
" Waited an hour in-line to go to the counter. Tried the online check-in, didn't work as my car was unavailable. At the counter the confirmed the SUV I requested wasn't in stock and it would be at least 1 hour wait. Settled on a minivan instead which should have been cheaper but wasn't given a refund in price difference. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by GARY - 14 October 2024
" Always good, full insurance covered and reliable. "
" Great service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by STUART - 10 October 2024
" The whole experience was pleasant and easy to complete, as always auto Europe produced the necessary requirements "
" All was good with a great condition car. The check in was easy as I had already done some of it online. Car was ready and easy to access. No hard sell of any extras either! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 02 October 2024
" Very helpful and quick both ends no problems or pressure to buy extra at enterprise.unlike most European companies we all know who they are "
" Very helpful no pressure sale to upgrade or buy unnecessary insurance would recommend enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 01 October 2024
" Auto Europe all ok "
" Car not very well prepared. Engine needed oil top up. Bodywork dirty. Easy drop off at Las Vegas. Airport has changed name back in February, incorrect details on the voucher. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MARK EDWARD - 01 October 2024
" Poor at best. Requested receipt still not received anything! "
" No cars available had to pay to upgrade or wait 2 hours! Ridiculous, I will stop using Auto Europe as the service seems to be getting worse on every rental! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JAMIE - 30 September 2024
" Only downside of using San Francisco airport is the exorbitant cost of refilling the vehicle with fuel at end of rental! "
" Friendly efficient service at both pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ANDREW - 27 September 2024
" Please see box 3 above. Although we had prepaid for all of the enhancements on the Auto Europe website, the details had not been transmitted to Enterprise. Enterprise would not look at the Auto Europe voucher and only looked at their own system. We did not know how much Enterprise would charge us until the end of our trip. This worried us for the whole of our trip. In the end there was no additional charge BUT you could have saved all of that worry by transferring all of the details to Enterprise. We are very disappointed in Auto Europe. "
" Counter staff poor - would not even look at our Auto Europe voucher and denied us many of the benefits we had prepaid for e.g. roadside assistance. This caused us a lot of distress. The person who handed over the car was very good. Julie Singh was extremely helpful and supportive. She assured us that Enterprise would at least rescue us but we would have to claim back any charges after the event. She confirmed their system did not receive any details of enhancements from Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GREIG - 15 September 2024
" Experience was not good at pick up and drop off due to demand for money both ways please let me know by gesture of good will package "
" Wen got to rental desk bit of confusion over return time as wanted a few hundred dollars more which I refused lady eventually sorted her name thebridgette as she said put a note on it for other end drop of so no confusion guess what she never did so wen drop off again asked for more dollars eventually he sorted his end well so he said so I ask my self would I use u again and answer is no due to negligence of staff and demand for more money when I had booking I was happy with so please don't darken my door step again with any emails unlessits to compensate me for the stress as I will be leaving feedback on trustpilot just to let the public know how you operate when arrive to pick up. I await a compensation gesture of good will "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by KARL - 10 September 2024
" I have used Auto Europe a few times and never had any issues so far. Competitive pricing. "
" Friendly staff at pick up was served quickly. Had a choice of cars to choose from which was good. Good price with no one way drop fee which made us chose Alamo as other suppliers were charging for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PATRICK - 02 September 2024
" Easy booking and good communication throughout. Will book with Auto Europe again. "
" Good experience. Easy pick up and drop off. Polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 24 August 2024
" Great experience. "
" Very good service at pick up and drop off. Totally stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PEESAB - 22 August 2024
" Fast and easy to book. But "
" Longvwaitting time at the counter, the counter staff try to cheat you more by selling lots of options at crazy high price. I got a car upgrade for 55 usd per day without informing me the price charged. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by MAHENDRAKUMAR - 20 August 2024
" Easy web site. "
" The car was dirty. Also the windscreen on the inside needed cleaning as it had a foggy film of dirty on it. Took me a longer than expected to find my car in the car park. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by CLIVE - 08 August 2024
" I was disappointed to be charged a personal accident insurance of 72.24 USD which I was not told about. I already had this insurance with my own provider. Feel like I was mislead. "
" I was disappointed to be charged a personal accident insurance of 72.24 USD which I was not told about. I already had this insurance with my own provider. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by BRUNNO - 07 August 2024
" I have sent you several emails with no response. I had a terrible experience this time and will likely not use you again. Please refer to my emails to understand the issue. If I don't get an answer soon I will contact BBB "
" Terrible experience "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by JOHN - 30 July 2024
" Good deal with auto Europe pity about Dollar experience. "
" Extremely long wait at check in, numerous customers having check in were waiting long time for vehicles that were not ready. Complaining customers were being told that a 2-3 hour wait was not unusual. Other car hire company desks had no queues. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by FLORIN - 23 July 2024
" Highly recommend Alamo. Easy and efficient. Would definitely hire a car from them again. "
" Fantastic car experience of our first time driving in America. Your staff member Peter was excellent when we picked the keys up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HERIBERTO - 09 July 2024
" Overall, it felt like a rip off experience. "
" I was charged unexpected costs such as child seat and concession fee recovery. The former (child seat) was expected to be included in my pre-paid booking since I had specified it. The latter was unclear to me -- the counter lady told me "that's what my system charges and can't change it". In addition to that, the car I got did not have a navigation system. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DAVID - 06 July 2024
" As above. "
" The only bad thing the paperwork I was given only showed I had the car fir 30 days not 41 days. After trying to get through to them on the phone for 1 1/2 hours they said a new one would be sent to me after 30 days. They could only cover 30 days at a time. This was not advised at the time when I picked the car up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 01 July 2024
" Seamless again "
" Vey quick and efficient, with a good selection of clean and newish cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 26 June 2024
" This is the second time we've booked a car through Auto Europe and have been extremely satisfied on both occasions, "
" The staff at the check-in desk were a little brusque, but very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GLEN - 25 June 2024
" Have found Auto Europe to be most efficient and most cost effective. "
" Used Dollar Express at SFO only to find out car was in the Hertz area of the Rental Car Centre; don't really understand why. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JASON - 25 May 2024
" . "
" We had a number of issues which Budget were able to resolve to our satisfaction. No concerns here. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SCOTT - 20 May 2024
" I think Auto Europe have been great and giving fantastic deals. It's just a shame about the behaviour of Thrifty. "
" We have been hugely disappointed with the awful service provided by Thrifty. We went to pick up our car after already been travelling for over 20 hours hoping for a straightforward process. We when we finally got to the front of the queue the initial interaction was very pleasant. We were informed that we had pre purchased all the needed insurance so there would be no additional costs and we could adjust our drop off time which was helpful. We decided to go for the pre purchased fuel at a set rate to allow us to drop off the car empty. So when we were asked to pay plus the deposit, I was shocked to see additional items added. I disputed it and was informed that these had been removed. Once we had the car it was a great and exactly what we had hoped for. The real problems occurred when it came to drop-off the car luckily, we were met by an agent rather than just dropping the keys as they informed us that even though the sales agent had told us and given us paperwork saying "return empty" they had in fact not added this to our booking and we were going to be charged over $12 a gallon rather than the agreed $5.50. We were concerned about timing, but we decided for the ridiculous cost we had to leave the complex and go and refuel next to the airport. Also it is worth noting that the agent sold it as this is the cheapest fuel, you'll get within 10 miles of the airport, and we went to a station less than 3 miles away that was $4.95. Multiple staff members were shocked to see this, and one said they would report this to their manager. However, no one was helpful or willing to take responsibility for any issue caused. We were advised to go to the complaints desk and lodge a complaint. We waited in the queue only to be told that they don't deal with that sort of thing, and we would need to go wait elsewhere. At this point we were too concerned about missing our flight to continue perusing it at that time. My final dismay was when I was sent my automatic receipt which still contained some of the paid extras which I disputed and was told it was removed. This has added a large amount of stress to the whole travelling process and put a real damper on a fantastic holiday up until that point. It appears the agent was telling us one thing and then not carrying out actions. Adding prepaid fuel but not doing it and then removing additional extras and then not taking them off. I hope thrifty will reimburse/void these extra costs that were told they were removed and apologies for this truly awful experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 14 May 2024
" Good cars , friendly staff but vehicle collection tedious as always. "
" Good experience except vehicl collection is always slow "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DOMINIC - 01 May 2024
" All in all an easy stress free rental "
" Made sure to take photos of the slight damage to the car before even getting into it as we didn't know if this would issue at drop off, previous renters Beef jerky and paperwork in the glovebox was a nice touch ;) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by BRENDAN - 21 April 2024
" Car quite old with multiple existing areas of damage and 48000 miles on the clock But no issues with driving "
" Car quite old with multiple existing areas of damage and 48000 miles on the clock But no issues with driving "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by GURSAGAR - 10 April 2024
" Overall a good rental experience. "
" Clean vehicle with efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SUSAN - 02 April 2024
" It was good apart from the fact that Budget kept emailing about online check in which I couldn't do. It was only after ringing AutoEurooe that i found out this wasn't possible as I'd booked through them as an Agent. If they'd made this clear I wouldn't have wasted my time which was really annoying. "
" Car could have been cleaner and we had to spend time going around the car taking photos of minor scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 11 March 2024
" bad experience due to having to drive back too airport with shattered rear window. break in could have been avoided if informed "
" picked up car no problem. car broken into in san francisco.back window smashed,belongings stolen. phoned contact details. female didnt understand.sounded foreign.eventually said .take car to san francisco branch which we did. on arrival employee didnt know anything about it and said i had to take car back to airport as she didnt have any cars available..An Hr back to airport with broken back window.Glass flying about everywhere.on arrival got new car.Employee told us that was fifth car that morning that had been broken into and it this was the norm.WHY werent we told or advised. I expensive camera and bag stolen. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 10 March 2024
" Superb will definitely use this company again "
" Absolutely over the moon with the price and service from your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DARREN - 05 March 2024
" Really poor and when challenged the counter staff and the manager were really obnoxious and unhelpful. "
" Specifically booked a Jeep as it was a 4wd because we were going to a ski resort. We were given a Ford, that was not 4wd, and they confirmed they didn't even have a Jeep on their fleet! They wouldn't give us the only 4wd they had because they were in a superior class and wanted to charge a ridiculous additional cost per day. They would not accept that the Ford was not a similar alternative to the Jeep. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by WAYNE - 04 March 2024
" All good no complaints "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEREMIAH - 13 February 2024
" good prices "
" Hertz charged me a recharge fee after I returned the car at 80% battery which was what they required. They have no way to contact them via phone either. I left an item in the car and they have been impossible to join "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JANE - 27 December 2023
" Have used AutoEurope many times before, and no doubt will again. "
" Everything went very smoothly. No waits. Car was what I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 09 December 2023
" Easy to book "
" Been charged $150.02 by budget and cant get a answer what this is for! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by DAVID - 09 November 2023
" See above.Not your fault about the wait but counter staff should not lie. "
" Waited 80 mins in queue for car.Then told I had to have insurance for tyres as there was no spare.I declined and there was a spare.Disgraceful. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARTIN - 08 November 2023
" I've used Auto Europe for almost a decade and have alway found their prices and service excllent. On the rare occassions when I haveneeded to call customer servcie, I was well treated and my queries were quickly resolved "
" I completed Alamo's advanced Accelerated Check-in. However, on the Sunday we arrived at SFO, the check in was anything but accelerated. The counter staff basically went through their standad check-in procedure and then did not seem to be able to find my booking because it was for in excess of their 28 day ceiling. It took almost half an hour to check-in, which after a 10Hr plus journey and no queue was not acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PENDEEP - 22 October 2023
" I'd use Alamo again "
" Gave clear instructions, process was simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 21 October 2023
" Brilliant "
" Easy rental. No hard sell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 19 October 2023
" I've a feeling booking through third parties rather than direct leads to being given the poorer quality vehicles they have available "
" Car was of poor quality and inside of windscreen was filthy "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by KEITH TERRENCE - 14 October 2023
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 13 October 2023
" It should be clearly stated in the rental quotation that an electric car may be an option - I am sure that many people would react the same as myself if they have never driven an electric vehicle as it's a totally new experience and driving in a foreign city is not the best environment to test it "
" When I arrived at the desk,, I was told that their computer system had crashed and could either have a full refund or return the next morning - had to get a taxi to and from our hotel. When I returned, j was told that they only had an electric car in the economy range which I refused on grounds that I had never driven one and didn't know the infrastructure for charging etc in the USA - after some wrangling I had to upgrade to a petrol car which cost around $200 more. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by LEE - 10 October 2023
" Please look into this as a matter of urgency as I keep receiving crap Customer Service and you need to look and investigate please I will probably not use you next year now "
" We endured a horrible day on 20/9 two flight cancellations and eventually put on VS41 5.30pm out of Heathrow to San Francisco. We landed and got through without luggage due to missing luggage and arrived at the Hertz desk at 10.15pm. The only counter representative said are you on the two hour waiting list I said no I'm picking up my car and he said no cars need to wait two hours. After all the debarcle of the day I started to confront said rep and he made a call and popped out the back and said as you've had a day that sounds horrible I have found you a car. I was confused one minute no cars and a two hour wait the second a car available then he said I upgraded you but that was NOT the case the car I booked was that car. The Customer service was appalling again last year I queried this with you guys and again this year. It was totally unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MATTHEW - 07 October 2023
" Cost effective. Efficient staff. High quality vehicle. "
" Excellent vehicle which exceeded expectations. Staff very efficient at pickup and drop off No problems during hire. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by VAUGHAN - 04 October 2023
" Auto Europe were efficient but the Dollarcrental experience was a disaster "
" Having made the reservation several weeks before travel, we were told on arrival at San francisco Airport there would be a delay of around an hour for collection as no cars were available. This turned into a 3+ hr delay! Totally unacceptable. Little/no updated information other than being told there was a major conference in town - frankly not our problem! The delay on collecting the car meant we missed valuable time in napa including a wine tasting visit- the whole point of visiting this area!! Overall a bad experience which we have never had before with any car rental. On top of this, we were 'persuaded' to take out additional products amounting to $243.34 - significantly increasing the overall cost of hire. We had lost the will to fight these charges as we simply wanted to get von with our travel plans. We were one of many in this position. An awful experience. I have tried to raise this complaint with Dollar without success. As part of the Hertz group (where our car was originally sourced) this failure in customer service and product delivery is damaging for all companies. We have used Auto Europe in the past for car rentals but will think twice about using Dollar. We trust this will be looked into and our email sent to the appropriate department. We trust we will be compensated for the loss of a valuable part of our US holiday. The Dollar res number was K54428386B3 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ROBERTA - 01 October 2023
" Auto Europe service great - always my first port of call - Dollar disappointing and I won't select their rentals again. "
" Long wait at counter where another customer told me he'd had to stay in a hotel overnight and come back again because they had run out of vehicles the day before. I had to sit and wait for an hour after queuing for an hour. Car had dashboard alert message about oil service for most of the rental which caused stress as I was driving in remote areas. I reserved a small SUV but ended up with a large, off-road 4WD. Not a car I was comfortable driving but the only one available. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by PHILIP - 23 September 2023
" I booked this car hire originally back in April, to allegedly get the best deal. 3 weeks before our trip I checked and rebooked as it was then a third cheaper, a saving of 250 pounds!! "
" Very slow check in staff, so busy "up selling" it took absolutely ages. Car was a 3 year old Mondeo, ok, but the combination of really filthy In sides of all the windows, and dreadfully weak headlights made night driving dangerous. More information should be provided about US driving and the Play Pass you need for all San Francisco bridge tolls. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by ROGER - 18 September 2023
" What was promised and what was provided were widely different. Be prepared for significant extra charges. "
" Dollar were very disappointing. The car we ordered was not available and to get sat-nav required an upgrade costing $320. We were also persuaded to purchase pre-paid tolls costing $15 a day which was completely unnecessary as the only toll we encountered was for $3.50. The car itself was great but the extra charges paid on pick up were $653.05 not the $75.00 we expected. Car return was fine and straightforward, but very unhappy with the overall experience. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EDMUND - 17 September 2023
" All good, nothing to complain about! "
" All good, nothing to complain about! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROWENA - 14 September 2023
" Always use Auto Europe for our car rentals. "
" Good rental company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 04 September 2023
" Very easy booking system and helpful staff when i had to phone them "
" Long delay in being able to collect car which meant i did not have vehicle of choice. A pick up rather than a car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 28 August 2023
" Overall, very satisfied. "
" Very efficient service. Some contact numbers on their literature provided to driver when collecting vehicle needs updating, as some contact telephone numbers do not work. Overall, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ALAN - 24 August 2023
" Staff were good. Car was ok but the length of time we had to wait for a car was unacceptable, particularly after an 11hr flight "
" Had to wait nearly 2 hours for a car. Thrifty clearly overbooked as they had run out of cars "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by LEO - 21 August 2023
" It was all pretty good. I would definitely consider Auto Europe again. "
" Competitive price and pick up was reasonably quick. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JULIE - 07 August 2023
" Very good experience "
" Very efficient, loved the car, drop off was simple too. I haven't had my deposit back yet but they are 8 hours behind us! I was annoyed that I had to pay $9.95 per day $49.75 for breakdown, I felt that it was needed for 2 females travelling along huge roads that sometimes were quite remote. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 28 July 2023
" Ok "
" 1 hr Q then car from Hertz! Dirty and poor quality. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by KEVIN - 25 July 2023
" AutoEurope provided a good and responsive service, however I was unhappy with lack of cover for breakdown assistance which allowed Dollar to extort an unreasonable fee for this cover. "
" I was unhappy about sales approach to requiring me to purchase breakdown cover. This felt a) an obvious omission to what I had purchased from AutoEurope but b) also an unnecessary cost given the almost new nature of the car I was provided with. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 14 July 2023
" Very poor experience with greedy Thrifty, obviously oversold their stock. A lot of very unhappy people in the queue and scattered around the floor which created an unpleasant atmosphere. You would have thought they would at least of handed water out. "
" On arrival at San Francisco airport 30 min before booked collection time we were met with huge queues. We had to queue for 90 mins only to be told they had no cars (unless we wanted an electric vehicle which would cost us £300 extra) and we would have to wait another 90 mins for one to turn up. Very little information from staff, our initial agent being quite rude. No where to sit and wait apart from the floor. The car was booked for 11:00, we didn't get into the car until 14:30 which messed our days up. When I asked could I return it back 3 hours later so I had full days of rental I was told no, I would be charge for an extra day. Car had a few minor marks & scuffs which we weren't told of and no one in the garage from Thrifty to report this too. Very poor customer service Thrifty "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 27 June 2023
" Dollar? "
" Huge queue to collect car. Had to wait an hour to get to desk. Told that xx at was unavailable and would need to wait another hour until they got one. Told the company had made the hires too cheap so too many people and not enough cars. Couldn't care less attitude from staff member. Not what you want after a ten hour flight with a six year old. Car eventually obtained via Hertz and isn't been cleaned. Told I needed premium recovery otherwise I'd get a bill if at least 600 dollars if I got a puncture. Dreadful experience. Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by DAVID - 21 June 2023
" Simple, competitive and fair. Also hassle free which is a huge bonus when renting a car. "
" The member of staff at the rental desk seemed a little unsure regarding the GPS which had been included in the hire rate. He spent a little time wandering at the back of the desk with a variety of instruments in his hand unsure if these were GPS and if he should give me one. This was sorted out quickly and the girl in the garage had no trouble locating an appropriate car with GPS. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHARLES - 12 June 2023
" Good. "
" Totally easy, and good value for money. Car pickup and dropoff was actually Hertz (now same company). Counter service efficient. Yes, they offer expensive extra insurance. but it's easy to say no. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ITZHAK - 11 June 2023
" First I took a car in a very bad shape. With no problem at all alamo send me to the closest location and gave me a much better car. "
" First I took a car in a very bad shape. With no problem at all alamo send me to the closest location and gave me a much better car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by COLLEEN - 30 May 2023
" I will try to avoid Dollar in the future if possible. "
" They gave us a 5 year old car with over 50k miles on it. We experienced mechanical issues and had to swap out the car within an hour of picking it up. It took us about 90 minutes to sort out which was rather annoying as it felt like 2am for us after flying over from the UK to SFO. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by MARK - 23 May 2023
" Easy pick up and drop off but terrible car and took some finding as not in correct bay! "
" Good staff but car wasn't in parking bay as told, car in very poor condition Dirty, Scratched even rust spots! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SAN FRANCISCO, US - Reviewed by ANN - 21 May 2023
" Auto Europe provide excellent service. "
" I was renting for 8 weeks and didn't notice that one of the front tyres was very low on tread! After 4 days the warning lights came on to say all tyres were low on air. As this did not happen again for the rest of the trip and I did not put in any more air I will say that they were not checked prior to my rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by SEAN - 01 May 2023
" See (3) "
" Disastrous pick up, car in bad state with scratches, dented number plate and back window that wouldn't close (after 2 hr wait for pick up). Car changed and all went well after a bumpy start. Drop off easy. Would rather pay more and go to an operator with less customers (Europe car, National and Hertz counters empty) "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SAN FRANCISCO, US - Reviewed by SCOTT - 22 April 2023
" See above. "
" Horrible. Came off a 10hr flight from UK to San Francisco and had to wait 3.5hrs for our car. Dozens of others in same boat. Spoke to other car hire firms who said this happens all the time with Thrifty, they oversell their cars. Horrible experience and we missed out on a couple of personal engagements as a result. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by NEIL - 21 April 2023
" Happy with hire car and Thrifty "
" Offered EV but declined due to National Park visits and worry of EV charging infrastructure facilities. Fueled car was made available within an hour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GURSAGAR - 27 March 2023
" The first day the vehicle broke down that had to be replaced. Lost a day's use and some inconvenience. Machines break down sometimes, that is life. Otherwise the service and assistance was commendable. "
" On the first day the rental vehicle broke down that had to be replaced. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by DAVID - 18 March 2023
" Would highly recommend Dollar. "
" Easy pick up and drop off. Good car and excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOSEPH - 15 March 2023
" Limited use of the vehicle as it was underprepared for our needs. "
" Having booked a Chevy Tahoe is assured it's was a 4/4 or AWD but thrifty had bought the cheapest version of the Tahoe, which is 2WD. We rented the car to visit the ski resorts around Lake Tahoe and needed 4WD. Thrifty offered an upgrade but for $2500! They also upsold me insurance that I didn't want and asked them to remove on 3 occasions. It was only when I returned the car and received an email explaining I'd been charged. I'd like a refund for this. Can you sort? "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RICHARD - 07 January 2023
" It all worked well "
" Another car crashed into our backside in heavy traffic. Dollar dealt with it well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by TARAK - 02 January 2023
" . "
" Excellent and efficient service Flerida's service at the car return was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NICOLA - 28 November 2022
" Ok "
" Preferred vehicle not available "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANN - 25 November 2022
" Contacted autoeurope to expain the double charging by alamo. They say this should not be and are taking it up with alamo to get a refund "
" I hired a car for 7 weeks. The car had to be changed twice due to problems. I was then charged again on returning the car for the last 2 weeks 5 days. As the receipt was emailed I did not realise this until my return to UK on checking credit card statement which alamo had taken £655 "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by SIMON - 17 November 2022
" You're okay, it Avis that weren't great "
" Booked top end car, got a pickup truck! Despite filling out numerous Avis QuickPass forms, none of their staff had ever heard of it, and no booths/terminals for it. So a total waste of time. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by MICHAEL - 04 November 2022
" Car excellent pick up and delivery very smooth "
" Car was great no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SCOTT - 04 November 2022
" It was affordable and easy "
" The staff were great. Car was a little tired, had a couple electrical issues, like the drivers door kept unlocking and locking itself while driving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by STEPHANIE - 02 November 2022
" The car was a bit of a clunker but I didn't need to use it frequently "
" Yousef was rude and clueless, demanding a credit card when I've always used my UK debit card. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by ANTHONY - 31 October 2022
" I should have spotted that the satnav we ordered wasn't included in the price nor any indication given. It turned out to be wickedly expensive, to the point of buying one would probably be cheaper. That alone would be why we would probably not use Auto Europe or Alamo again. I wish to take this further, and would appreciate an email to confirm how to start the process. "
" Promised vehicle appeared unavailable. "Upgrade" nothing of the sort - elderly vehicle, with issues. Satnav not fully up to date, drop off site difficult to locate, dangerous, and as we arrived, unmanned. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by MICHAEL - 21 October 2022
" My comments relate to the additional insurance offered by AutoEurope at the time of booking. I took this and paid the extra fee to AutoEurope, the voucher from them clearly stated all the additional coverage. This however was worth the paper it was written on as it was rejected by Thrifty when at the counter, stating that no additional services had been updated on the pier system - so I had no option but pay again. AutoEuope we're fairly blasé about this when challenged upon my return from hols. My recommendation would be to not take the additional coverage with AutoEurope and pay for these extra services when collecting the hire care, otherwise you may end up paying twice as I did "
" My comments relate to the additional insurance offered by AutoEurope at the time of booking. I took this and paid the extra fee to AutoEurope, the voucher from them clearly stated all the additional coverage. This however was worth the paper it was written on as it was rejected by Thrifty when at the counter, stating that no additional services had been updated on the pier system - so I had no option but pay again. AutoEuope we're fairly blasé about this when challenged upon my return from hols. My recommendation would be to not take the additional coverage with AutoEurope and pay for these extra services when collecting the hire care, otherwise you may end up paying twice as I did "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ANTE - 14 October 2022
" Thank you for support. "
" Everything went smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ERHAN - 10 October 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANNE - 05 October 2022
" Auto-Europe we're fine as usual. The issue was with Hertz/Dollar. I am unlikely to use them again! "
" Check in guy was almost rude because I did not want all the add on extras. Spoke incredibly fast when describing terms and conditions, I had to stop him and ask him to repeat. I got the impression he was trying to hide something from me. Didn't explain tolls over the bridge properly. Car was actually from Hertz. Had a flat tyre in less than 24 hours which all together took four hours to fix because someone reported the issue wrongly and they unnecessarily sent a special tow truck. Wasted half a day of my holiday and I was very late to my destination and almost lost my expensive pre-paid hotel room. Unnecessarily stressful experience and made worse because roadside people could not cope with an international phone number. If I had been at the side of a highway I don't know what I would have done!!! I am reporting this to customer services in hopes of some compensation...! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by TREVOR - 03 October 2022
" overall was satisfied "
" service very good car was little scruffy inside plus I paid for a full tank off fuel but it only had 3/4 of a tank "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by STEVEN - 29 September 2022
" easy website to use and if you need to cancel your booking money is reimbursed within days "
" everything went very smoothly also car was upgraded and it was only a few months old "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 21 September 2022
" So far neither Avis or AE have refunded the additional driver fees so I am very unhappy. "
" The quote from Auto Europe included a free additional driver and all optional insurances. Avis said that this was not possible and they have charged us an additional $65 plus tax for an additional driver. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by ELAINE - 20 September 2022
" East booking and very good value secured. "
" Car was great and options were discussed so terms were made clear. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 18 September 2022
" very good customer service "
" very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROMUALDAS - 12 September 2022
" difficult to compare your service with thrifty service "
" We wait on counter 2 hours until we get the car. After the we said about how unhappy we are, they said that they can cancel or reservation "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 09 September 2022
" No queues at the airport. Good service and a lovely car to drive. "
" they gave us a free upgrade when we showed them that our luggage would not fit into the boot. The initial car they offered us had a smaller boot than the car we selected with AutoEurope so that was a bit disappointing, however the free upgrade to a larger vehicle was really appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 28 August 2022
" Auto Europe is my first stop every time i need a car "
" The waiting time to pick up a car was not very good due to the amount of people who had booked vehicles "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 26 August 2022
" Please see comments above "
" My scheduled pick up time was 16:00 but it took ~3 hours to pick up our vehicle. The counter staff sent me looking for a car which was not in the garage. I had to go back upstairs and explain the car wasn't there. I was given a different car to look for which, as it turned out, was also not in the garage. I asked members of staff where the car was and they assured me it was being cleaned and would arrive momentarily. After 15 mins I decided to go and look at the cars being cleaned.......my car was not there! Being lied to is unacceptable! I had to go back upstairs (again!) and explain the car wasn't there. I was told to get in a car that had been sitting in the garage from the start!!! I only had one night in San Francisco and this delay took a major chunk out of my evening. Unfortunately the disappointment didn't stop there. The car had awful wheel wobble at 70mph (not great when driving ~1800 miles) and the cruise control didn't work. Also the car had a lot of cosmetic damage where it had been bashed so it didn't look smart! All in all, an awful experience! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by RICHARD - 24 August 2022
" Great car and cheap too "
" Perfect pick up and drop off exactly the car I ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KARL - 20 August 2022
" great price for round trip "
" easy to pick up car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by KENNY - 08 July 2022
" I've used Autoeurope a number of times now and have indeed recommended you to friends, who I know used you. I've never had an issue previously but I'm afraid on this occasion your rental partner has let you down badly. "
" The staff at pick up were not helpful at all. Insisted on taking a note of my cc details so they could process the transaction the next day as they needed to "hide the transaction" from their airport branch as the car I hired was required by the airport. The car itself was quite damaged and had a suspension warning light on it. I raised with the staff but no alternative was available. A few days later the oil warning light came on, and the powered tailgate stopped working. Took into nearest branch to ask for a swap but no similar cars were available. Advised I could still drive the car. 2nd to last day the A/C failed which given it was around 35 deg c was totally unacceptable. Took to another branch and thankfully was able to swap it out for a replacement. Then on return I was billed for fuel, an extra driver, and the use of a sat nav. I had returned the car full, and the use of a sat nav and extra driver were included in my booking!!! Thankfully I have had a refund as they realised their error when I spoke to their customer services. I'm afraid I have had a very poor experience of Budget, and suggest you review your relationship with them. I had to take time out of my holiday twice to try and swap the car over to another which I was less than happy about. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by JOHN - 01 July 2022
" Like I said before. Great service very professionally carried out! "
" Great service very professionally carried out! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STUART - 07 June 2022
" Excellent service both at collection and drop off. Straightforward and painless. "
" Excellent service both at collection and drop off. Straightforward and painless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 19 May 2022
" Have used AutoEurope for many years, always had great rates, no problems and very helpful staff "
" The hire process was good, car was good BUT I declined the premium breakdown cover as I have my own. I was very disappointed to find they still charged me for it. I know they will say that it's my fault for signing but I believed I was signing for a tank of petrol and a deposit. The screen you have to sign doesn't show you much and after a 24 hour journey you are not at your sharpest. The practice of adding this charge seems a bit underhand to me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 25 April 2022
" Good value and the process was very simple "
" The car available was not the SUV as booked and nobody was available to look around the car with us to check for any existing damage or run through the controls. However, once we worked out how to get the car started everything was fine and the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 24 April 2022
" Particularly for renting in USA, using AutoEurope gives me the confidence that I will have the necessary insurances and that it's all paid for upfront. "
" Very friendly staff both at pickup and drop off. No hard selling for upgrades just a polite suggestion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JANE - 20 April 2022
" Only chose Avis as slightly better price but it was an unpleasant experience and I would rather pay a bit more for better customer service "
" Felt very rushed when we were collecting the car and the manner of the counter staff and the staff at the car collection point were very brusque, verging on rude. We felt so rushed that we felt we had to return to the airport the following day to check some details and again we felt they wanted us out of the way. (To be fair, in contrast the staff when we returned the car to another location was very courteous and efficient) "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by JONATHAN - 16 April 2022
" Good rental "
" Had to pay extra for breakdown cover which to be honest should be included. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by FIONA - 08 April 2022
" Very happy "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 01 April 2022
" Excellent car at a competitive price. Great staff service polite and efficient. Will use again. "
" Excellent car at a competitive price. Great staff service polite and efficient. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ANTHONY - 08 March 2022
" Good price for the car I ordeed "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ROBERT - 14 December 2021
" easy pick up and drop off "
" fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STUART - 11 December 2021
" Simple and efficient. It all worked out perfectly. "
" Great experience except for the long, slow-moving line at SFO. Not enough staff on the counter to deal with the bookings coming through at that time. Surely the pick-up times could have alerted the manager to the need for more on the counter...? Once there it was a hard sell on some many other options that we had already dismissed. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 06 December 2021
" Terrible as explained above, when I questioned available Mid Size SUVs was told that's all that was available! Take it or leave it! "
" Disaster! Booked a mid size SUV for 4 people with cases, received a Ford Ecco Sport which is the smallest SUV I have seen, it was actually very slightly larger than the only other option a tiny Chevrolet. Car was covered in stickers covering the terrible paint scratches, the stickers on the roof actually peeled back a bit making a awful noise when driving! "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by DOMINIC - 26 November 2021
" little below par compared to our usual experience "
" Pickup given the limited number of options for hire currently, it had 48k miles on it, carpets were worn through by pedals and buck looked like someone had been using it to do a weekend tiling job, saying that we were only renting it and not buying it so......... also couldnt get the gps to work for love nor money "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by LATEEFA - 11 May 2021
" Website is good, but rental company is not "
" Did not give car needed Alternative was not good for my needs Did not give the alternative that would since it's 'too expensive' "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by DOROTHY - 17 March 2021
" No further comment "
" No new comment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ROBERT - 09 September 2020
" Great Service, good choice of cars, efficient and good value. fast drop off. "
" Great, efficient, and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 19 August 2020
" The car smelt on pick up! and the smell got worse as the weather warmed up, to the extent the smell leached into my clothes. The associates / stuff were friendly and professional "
" The car smelt on pick up! and the smell got worse as the weather warmed up, to the extent the smell leached into my clothes. The associates / stuff were friendly and professional "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by ROBERT - 30 May 2020
" Great Car, Competitive pricing, super service from AutoEurope not so great from Sixt! "
" When I arrived to return the car back on the allocated date and time there was a queue of cars entering the parking garage and a wait .... I even had to go around the block. When I finally managed to pull in, the associate asked if I was returning, asked for the keys and told me that he would check the car in and a receipt would be emailed, he then got in the car and drove it up the ramp. I did not receive my final invoice till 4 days later and I had been charged for an extra four days!!! This is not correct and I am extremely disappointed at this poor level of customer service – especially considering I regularly choose to rent from sixt and I am a Mastercard World Elite Member. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MUKTESH - 28 May 2020
" I couldn't travel to San Francisco due to COVID restrictions from the UK. I tried getting in touch with the reservation centre to cancel and couldn't get through, and when I finally got through, was told that I had to cancel 48 hrs before travel and they couldn't help. In the Covid world, I find this entirely unacceptable "
" I couldn't travel to San Francisco due to COVID restrictions from the UK. I tried getting in touch with the reservation centre to cancel and couldn't get through, and when I finally got through, was told that I had to cancel 48 hrs before travel and they couldn't help. In the Covid world, I find this entirely unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by ROBERT - 15 May 2020
" Easy booking experience, great price! "
" Easy pick up and drop off, great car! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PHILLIP - 26 April 2020
" The trip did not occur due to the Corona Virus restrictions. However, Auto Europe and Alamo were very quick to offer a full refund. Satisfied with the result. "
" The trip did not occur due to the Corona Virus restrictions. However, Auto Europe and Alamo were very quick to offer a full refund. Satisfied with the result. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by CLARE - 31 March 2020
" We were not refunded for unused car rental time because of global pandemic. It has been an awful experience at a time of great stress. I am an NHS worker on a low salary and needed to come home to help. The financial loss is stressful. "
" Auto Europe have refused to give us refund for one week early drop off.They are profiteering from a global crisis. I will be publicising this on every channel available. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DOMINIC - 24 March 2020
" Smooth un-problematic transaction as always, well recommended "
" Great service as always! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEWART - 19 March 2020
" We liked the car we were allocated and we visit USA quite often and have used many different car hire companies and indeed have recommended many to our friends and family. it is a shame that such sales stunts such as this should tarnish what would have been a great experience. As a result of our disappointment it is unlikely that we would recommend Thrifty to anyone. "
" We were allocated what appeared to be a reasonably new vehicle which suited our requirements. On arrival we realized that we hadn't requested a Sat Nav therefore asked if the vehicle already had a manufacturer fitted Sat Nav. We were told that if we required a Sat Nav it would be an extra $150. We decided to pay the extra for the benefit of a Sat Nav. The receptionist seemed to struggle to ad on to our bill the additional amount and suggested that as she couldn't add the transaction onto the computer at that time that she would discount the Sat Nav to $93 or so which would be settled by us on return of the vehicle. When we got to our car we realised that the model we had booked a Chevrolet Tahoe already had a manufacturers fitted Sat Nav for which we were being charged $93!!! The use of the Sat Nav which was already fitted to the car we booked would have cost the hire company nothing as it was already in the vehicle. Due to this we feel a little misled and let down by what seems to be an unfair transaction. We would have gladly paid the $150 should we have reserved a smaller car without a Sat Nav as standard. Shame on you Thrifty Car Hire! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 08 March 2020
" Would have scored a 10 for everything - but could not get a definite answer as to what happens about the 2 x tolls that I must have incurred for travelling into San Fransisco via 2 bridges - with no opportunity to stop and pay them. So I am now concerned that I will get an admin fee to pay them - could someone please confirm? "
" Very reasonable price for an ideal car for our stay "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GEOFFREY - 28 February 2020
" Easy booking "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 26 February 2020
" Still waiting for my $200 dollar holding deposit to be refunded "
" Still waiting for my $200 holding deposit to be refunded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 24 February 2020
" See above comments, apart from the additional insurance charge I was quite happy with the service and the vehicle provided. "
" I was rather annoyed to find that I had to pay for additional insurance once I arrived to collect the car from the supplier despite having paid for the highest option on your website! I also found that the girl on the desk had very little knowledge of the car they were providing, we were provided with a portable satnav which had paid for only to find the car was equipped with a built in satnav which was far superior ! I've yet to receive my credit card bill so I don't know how much extra I had been charged by the supplier for the additional insurance! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARCELA - 17 February 2020
" Highly recommended. Excellent service from start to finish. "
" The first car I was given was a "Sports" version which was not appropriate for my elderly mother so I immediately was given another car that was perfect. The staff at pick up and drop off were very efficient, courteous and professional. When I returned the tank full I was given a refund without any problems. Very impressed and pleased. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ROBERT - 13 February 2020
" Wish app was better "
" Great choice of cars! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HAROLD - 10 February 2020
" All worked seamlessly "
" Friendly, quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANTHONY - 10 February 2020
" See 3 above. There appeared to be a disconnect on insurance provided between Dollar and Auto Europe. The implication being that the additional insurance purchased directly at Dollar was more fully encompassing (although more expensive). "
" Counter staff were not aware that I had booked premium cover with enhanced insurance and tried to sell me a further package. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DERMID - 08 February 2020
" There was a mix up with my booking where the voucher was mistakenly cancelled. It was sorted out superbly by Warren at your USA office. He was terrific. "
" No problems and it was all pretty smooth. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by THOMAS - 28 January 2020
" All good "
" Car could have been cleaner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by AUDREY - 23 January 2020
" We couldn't believe the price bearing in mind it was through Hertz. We kept expecting something else to be added but it wasn't. "
" We were looking for a 7 seater SUV as we were going into the mountains and had lots of bags, skis and snowboards. There didn't appear to be one available so she kept trying to give us a pick up which we could have hired at a much lower rate from elsewhere and would have meant our equipment wasn't safe! In the end we got one, it was in excellent condition and drove well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PETER - 23 January 2020
" Good service and very easy to deal with! "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEFFERSON - 21 January 2020
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LYNN - 10 January 2020
" Very easy to deal with and dealt with the alterations requested to my booking efficiently. "
" Very flexible and no fuss describes my dealings with Alamo recently and in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SZYMON - 08 January 2020
" Very good overall. "
" Very nice new car. Good exoerience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SERGUEI - 04 January 2020
" Good renting experience other than the staff "sales" person "
" The counter person was too much "sales" person. Using "scare" tactics to make us buy an additional 400 USD assistance insurance regardless he fact that we were already well covered with Auto Europe. He even went down telling us that a spare tire wasn't included (not true) "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 26 December 2019
" as expected "
" as expected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 20 December 2019
" overall experence was good "
" The on line booking was easy to use, the collection process went very smoothly, as did the return, I experenced no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 04 December 2019
" Always use Auto Europe for my hire car bookings. Quick and easy. Be back soon! "
" Everything fine, except the counterstaff, tried to upsell me to a bigger car, which when I refused, turned out to be the car they were giving me anyway! Not compaining about the free upgrade (to convenience Budget), but that they tried to sell it to me. I specifically asked if there were any surcharges or anything more to pay and was given a definite "No". Must admit I didn't take much notice of the form that was presented on a counter top screen and signed it. Only afterwards did I realise I had been charged $19.68 for "non-contract extras". Fool me for not taking my time and checking before signing, but not impressed at not having these "extra" explained to me, not being asked if I wanted them and being told a bare faced lie, that there were no extra charges. Apart from that the car was great, clean and a pleasure to drive. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 01 December 2019
" Reasonable "
" No reciept sent through after check out procedure, GPS was paid for up front on booking...felt this could have been clearer, multiple insurance options were unnecessary and not completely clear. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by IAN - 29 November 2019
" Everything fine "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 25 November 2019
" The booking of the car through Auto Europe was good and my other comments have already been made. "
" The processing of the booking was quite seemless however the picking up of the car was not so smooth. I had specifically requested a Mustang Convertible but one was not available. The only other car offered was a hardtop of another male and model. I reiterated my request and then a Mustang Convertible was found but could not be issued as it was deemed to be in the exotic category and I would have to pay more, which I declined. I waited a further 10 minutes and a Mustang Convertible was found and handed over. However the car was filthy and not cleaned but I had no choice to accept. I had to personally clean the car the following day after buying some products locally. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by STEPHEN - 21 November 2019
" B "
" N "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DARRELL - 16 November 2019
" No problems! "
" So easy, so good to have choice: thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEREMY - 15 November 2019
" Efficient, easy to understand, good value "
" Charmingt and efficient especailly as I had scraped their very nice car (all covered by insurance. Bit confused asto what might have been covered by higher level of insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PHILIP - 12 November 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 09 November 2019
" Nice and easy to compare mainstream deals and book. Got a good price and no issues with booking- do print off the voucher! USA sales desk at Alamo tried to convince me that a full size sedan was only big enough for 4 adults and a small child- don't believe them! "
" Lots of pressure to upgrade to bigger vehicle and buy extra cover so I'd recommend that you choose carefully and stay with it to get the good deal you thought you had! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by SIMON - 05 November 2019
" Overall a good experience. Fast, efficient and courteous service. "
" Check in was fast and efficient. There was an attempt to sell us an upgrade but that now seems to be the norm for all rental companies. We didnt get the car we requested but a comparable model. Return was very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 04 November 2019
" Cannot be faulted. Excellent service from start to finish. "
" Flawless service and a first class experience. Vehicle was excellent (not as advertised but still a great SUV). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 31 October 2019
" No hassle. Good car. Return easy. No hidden charges. Recommended!! "
" Really easy pickup and no rip off or added charges. Return easy too and given confirmation of billing instantly when vehicle checked. Good experience thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 29 October 2019
" All in all a pleasant experience Normal hastle of renting a car "
" Staff pushy for upgrade and insurance (normal) Older car 39,000 miles, but still nice, Nobody to go around to point out any damage etc, "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by JANE - 28 October 2019
" All great apart from the GPS unit "
" I took the deal as it included a GPS unit, however the device had an extremely poor battery life and didn't once get us to our destinations, we ended up adding data to our phone services at an additional cost as the GPS was usless. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GURMEJ - 27 October 2019
" Easy modification to existing booking. "
" Excellent.m "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 27 October 2019
" All worked very well "
" Really enjoyed the Trusty Rogue. Luckily first car had message on screen saying see mechanic so we were brought a lovely rogue as mid size car. Very comfortable good to drive. Almost new. Excellent. Still not tried Honda "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 22 October 2019
" Terms easy to understand would use again without hesitation "
" Service prompt and helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by RICHARD - 22 October 2019
" Excellent experience all round "
" Polite, efficient and all as it should be - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANILKUMAR - 22 October 2019
" see comment in 3 above "
" Very smooth process from beginning - booking the car to the end - returning the car. Very satisfied with the overall value and the car. The only areas could be better was the cleanliness of the car both internally & externally plus the satnav sytem was useless.....why not have an inbuilt system. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by RUTH - 22 October 2019
" the experience with auto europe was ok "
" The vehicle we received was very good and in good condition. The process of getting the car was good and so was the car release. For the past week, we asked to replace the vehicle with a 7-seat vehicle. We were unable to get reasonable service in this regard. We vusuted at the San Francisco and San Jose airports. At each station we received different details and different costs. In the end, we didn't make the replacement and rented another vehicle at another local company. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 22 October 2019
" I found some very good deals and the booking was very simple. I will always use Auto Europe in the future "
" The Alamo counter at SFO airport were very friendly and helpful, I was even able to negotiate a good deal on an upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NATHANIEL - 21 October 2019
" There seemed to be easier car rental companies where it was clearer to drop the car off following rental. "
" The lady that served me prior to having the car was very helpful and welcoming. However, the sat nav was rubbish and didn't work all the time. The car was reliable and there were no concerns. But following returning the car it was so unclear as to where this needed to be dropped off, this needs to be improved as this let dollar rental service down!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by STUART - 19 October 2019
" Feel very let down. "
" I never got the car. They wouldn't accept my debit card. The lady at reception was very helpful and organized another car from a local rental firm. She was a star. Can I get a refund? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by BENJAMIN - 19 October 2019
" Added extra charges without explaining what they were and just said sign the sheet "
" Added extra charges without explaining what they were and just said sign the sheet! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BEVERLEY - 19 October 2019
" Easy "
" Surprised to find US SUVs don't have a rear shelf so anything in the boot is visible. Had to pay extra 10 USD a day to upgrade to larger vehicle with closed boot as they said they didn't have a smaller saloon. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by COLIN - 13 October 2019
" A very smooth and positive experience. "
" A smooth pick up and return. Staff friendly and helpful. Altogether a very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MIRIAM - 12 October 2019
" Best car rental experience "
" Very efficient and staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 12 October 2019
" Trustworthy company Alamo are very good "
" Great busy at pick up but car was fine the return was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 11 October 2019
" Good service "
" Didn't get the car we asked for. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by KRYSTIAN - 09 October 2019
" Very easy pick up and drop off. No ques at all. I will recommend Hertz in SF. "
" Very easy pick up and drop off. I will recommend Hertz in SF. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DAVID - 09 October 2019
" Everything was OK except that we were not given any paperwork or electronic information about what to do if something went wrong. We e-mailed them on the toad and they provided the required details on-line. So we were OK, even though we did not need any assistance on our journey "
" we were satisfied with the Alamo deal via Auto Europe. The car was OK, there was no trouble in the month hire and the car was comfortable enough for over 3000 miles driven "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by BEN - 08 October 2019
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARRY - 08 October 2019
" Good. "
" Helpful counter staff and quick easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LOUIS - 04 October 2019
" Great experience. "
" Excellent experience all round. Very easy to pick up and drop off car, and driving experience was really good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SEAN - 02 October 2019
" I felt pressured into purchasing extra insurance on collection..... bad. Didn't offer refund on GPS unit I didn't use.....really bad "
" booked gps device as an extra because car I choose didn't have this as standard. when I collected car it had gps built in, wouldn't issue a refund on GPS unit it didn't need.....! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 01 October 2019
" Good experience - vehicle was clean and of a high quality, staff we dealt with were great, we received a free upgrade on our vehicle and most importantly of all we were not given the hard-sell on up-selling from the colleague counter at pick-up. "
" Good experience - vehicle was clean and of a high quality, staff we dealt with were great, we received a free upgrade on our vehicle and most importantly of all we were not given the hard-sell on up-selling from the colleague counter at pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 01 October 2019
" Very happy with car. Very nice and only a few months old. Only very small negative item was a 25 minutes queue to get to the check-out counter to sign the documents and decline all the upgrades offered. Otherwise one of the best rentals I have ever done. Handing back in was very easy and quick. "
" Only very small negative item was a 25 minutes queue to get to the check-out counter to sign the documents.. Otherwise one of the best rentals I have ever done. Handing back in was very easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JON - 01 October 2019
" Other than details in section 3 it was fine. "
" I originally booked a Chevrolet Suburban but on picking up the car i was told it may not be big enough and offered an upgrade to a GMC Yukon XL for $144 which was apparently bigger. It was only later in our holiday when we parked next to a Suburban and realised they were the same car that i queried things. An internet search showed both cars are identical in size. Queried with Avis via twitter who advised they would raise with management and adjusted the hire so that $144 was removed. Whilst this response was good the initial sale of the upgrade was dishonest and we wouldnt have realised without coming across the original car we had hired in a random car park and realising it was the same size. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by WILLIAM - 30 September 2019
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ALEXANDER - 29 September 2019
" had couple of issues during booking on computer and more than one telephone call with uk office with mixed assistance "
" Finding collection point for shuttle pickup was not as clear as might have beenand whilst vehicle was amost new,the previous hireer had kept a dog in rear which had very high number of doghairs all over rear of the back seats and upholstery of entire boot. fortunately I am not allergic to pet hairs "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MARK - 26 September 2019
" Issues collecting car. "
" Issues collecting car, no car available for group booked. Kept asking us to upgrade, before car was provided. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JERRY - 25 September 2019
" Overall bad experience. "
" Didn't have a car for us. Had to go for another branch. Then the car was absolutely filthy and we had to ask them to clean it. As compensation they said we could have the fuel for free. Now we have found out that we've been charged for the fuel. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by GRAHAM - 25 September 2019
" Very easy to book the car and a very reasonable price. Will definitely use the service again in future. "
" Very quick and easy pickup and drop-off. No pressure from counter staff to add additional insurance etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 24 September 2019
" Overall very good "
" Good but they still tried to sell me extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 23 September 2019
" Have already recommended your company to our niece. "
" Staff member recommended upgrade to more fuel efficient car as we were going to a lot of mileage. Very grateful. Cut cost in half. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 22 September 2019
" Alamo are very good at always giving you the alternative or similar car to what's ordered. "
" Did not get the car i ordered, and felt like i never would "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by SARAH - 22 September 2019
" Very straightforward. "
" On closer inspection in daylight the car we had was very scratched and scuffed. Previously we have had a car in as new condition so this was a little disappointing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JONATHAN - 22 September 2019
" Excellent service, excellent staff "
" Outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MOSESE - 21 September 2019
" Very good "
" Wonderful service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 20 September 2019
" Overall very good except cleanliness of car "
" Car was poorly prepared, I think the previous renter's had been rally driving in it, all inside the door/boot shuts/tyres were thick mud. Crisp crumbs in passenger compartment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SAN FRANCISCO, US - Reviewed by BRIAN - 20 September 2019
" The rental got off to a very bad start and lost us 2 hours. There was contradictory info of the booking confirmation and rental voucher. One stated that there was a THT Combo desk in the terminal, the other stated that it was at the car rental centre. In fact there was a THT Combo desk at neither. No one at the rental centre had heard of THT Combo and it was only after we had treked back to the terminal, searched again for the desk that we persuaded someone at an information desk to investigate the matter for us. He eventually advised that we should go to the Thrifty desk at the rental centre so a further trek back there with all our luggage. We reported to the Thrifty desk and the counter staff there had never heard of THT Combo but fortunately they found our booking on their system. A very bad start to our holiday. "
" Car very good to drive although filthy internal windscreen and not well cleaned inside generally. It was overdue a service as every time it was started a message came up on the information screen advising an oil change was due, which had to be manually cleared. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by YOUNES - 19 September 2019
" Very pleasant. "
" It was a good experience. I thank Alamo for their quality service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KIM - 19 September 2019
" All very good and efficient "
" All very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SIMEON - 17 September 2019
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DEREK - 17 September 2019
" Auto Europe was great, once again, and very competitively priced. The problem experienced with very slightly early collection but booked return time seems down to Hertz & their lack of customer advice re the cost consequences of an early collection. I wont be caught like that again. "
" Booked a 17.30 to 17.30 hire but collected car a little early (17.01) as got through customs quickly. Returned at 17.30 as planned & booked but now find I got charged for an additional hour's rental- $18.20(!). I was not advised the return would be 'complete days' from ACTUAL pick up time... Soured a very nice hire/car/process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by YURY - 17 September 2019
" Valuable pricing "
" Stable quality "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by IAN - 17 September 2019
" Not great "
" Had a slow puncture Tyre went flat in the middle of nowhere Customer service directed us 50 miles to nearest Hertz airport only to find out they had no alternative car to match ours They directed us another 45 miles to another airport when arriving we had to wait another 1 1/2 hours until finally we have another car putting us back 5 hours in total When we finished our hire on arrival to san Fransisco airport all the pumps around the airport were not working do to a power cut Not a great way to end "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by MICHAEL - 16 September 2019
" Easy easy easy "
" Easy out easy in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PHILLIP - 15 September 2019
" Reasonable value. Good car. "
" Excellent drop off experience "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by CLIFFORD - 15 September 2019
" Easy "
" We spent a long time at check in with the rep trying to sell us insurances and fast track passes we did not need. After a long flight it is domething we do not need. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 14 September 2019
" Good competitive price. No fuss. "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 14 September 2019
" Good decision to go with autoeurope. The experience was easy and the company they selected delivered as advertised. "
" Great experience, quick, easy and friendly (never thought I'd be saying this about a car hire experience) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOSHUA - 11 September 2019
" Auto europe is a fare and easy website to use and i will be using them again "
" They hide charges like taxes and sat navs The thing that really got to me was that no where in or on the vehicle did it say what fuel it was i had to waste a day of my holiday going to the dealer ship of the car to fine out what it was "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 11 September 2019
" Easy process in every way "
" Painless and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ROBERT - 11 September 2019
" na "
" na "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PETER - 10 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 07 September 2019
" Auto Europe is easy to use. "
" Booked model not apparently available so the Thrifty rep tried to rent me a more expensive class. This is common, of course, but irritating after an 11-hour flight. The handover was exceptionally quick, easy and friendly. Overall I was pleased, but would it not be great if hire car companies stopped trying to sell more? "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SHAILESH - 07 September 2019
" Efficient, helpful staff at both SFO and LAX "
" Well specced car - GPS was essential. Free wifi would have been useful, or option to include this upfront in rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 04 September 2019
" There are too many "add ons" which are not included in the original price. Makes the whole experience poor!! "
" There are too many "add ons" which are not included in the original price. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JEFFREY - 04 September 2019
" Great service "
" Great service. Quick efficient and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAMES - 04 September 2019
" All good apart from delay at pick up office. "
" Pick up of car took well over an hour at Folsom St office in San Francisco. It was very slow with only one person serving and another flitting in and out. Queue was out the door when we left and this had a knock on effect on our plans for that day. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 02 September 2019
" Very helpful staff, excellent prices and good quality car "
" Very helpful staff, excellent prices and good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BENJAMIN - 30 August 2019
" I would much prefer if all of the fees and add-ons were made clear at the outset so that you are able to get a real idea of what the total cost will be. "
" My experience in San Francisco was far better than in New York - part of the same trip, however, I was still disappointed that the additional charges for the child seat and toll fees ended up being more than the original fee for the car hire itself. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 30 August 2019
" I found Auto Europe and Alamo very helpful and the whole car hire experience very slick and easy. "
" Very smooth transaction all round - very satisfied with vehicle (had a couple of small scratches on read driver side wheel arch and a some tyre wall paint on back wheel and a screen ding (circled in white marker pen) but otherwise in very clean & tidy good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 28 August 2019
" The car we had was fine apart from the 12V sockets did not work which meant we were unable to charge our sat nav (gps). This caused us a few problems as we did a great deal of travelling (3000+ miles). "
" The car we had was fine apart from the 12V sockets did not work which meant we were unable to charge our sat nav (gps). This caused us a few problems as we did a great deal of travelling (3000+ miles). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by RICHARD - 27 August 2019
" AutoEurope booking was OK but Thrifty staff in San Francisco & policies regarding breakdown insurance were very disappointing. The fact that Thrifty disabled the cigarette lighter/power socket was frustrating i.e. no power for GPS / phone, etc. "
" Thrifty staff went to great lengths to try & persuade me to upgrade the car I had booked. They tried to 'guilt' me into it saying my children & wife would be uncomfortable, that my luggage would not fit in, that the car was unsuitable, etc. In the event, the car was amply big enough with plenty of room. The counter staff also tried to persuade me to take breakdown insurance, warning me that I would be charged several hundred dollars for a call out if the car broke down. I had been under the impression that breakdown insurance would be included as standard, & if the car broke down, it was Thrifty's fault & job to resolve it at their expense! The car cigarette lighter / power socket had also been disabled as the fuse had been removed - meaning our sat-nav ( GPS or other devices) could not be plugged in. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DANIEL - 27 August 2019
" Autoeurope provide great prices but it needs to be clearer what the enhanced insurance covers do that customers are in a better position to argue when collect ing their cat "
" We were told categorically by Avis staff that the extra insurance we had bought with autoeurope was not adequate and asked to pay extra. As we were tired after a long flight and a 2 hour immigration queue we bought it. Having read it through though I am pretty sure the insurance we already had was sufficient. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by DAVID - 25 August 2019
" Normally I'm extremely happy with Auto Europe but on this occassion I was very unhappy and felt like I'd been tricked into using a 3rd rate hire company that was only interested in getting as much money out of me as they could. "
" Location is a long way from the airport, not at the car rental facility with all the other rental companies. The person who handled my pick-up was more interested in her mobile phone than dealing with me - even sending text messages whilst holding my credit card. Then told me I had no breakdown cover and it would cost me $500 for recovery if there was a problem (including a puncture as the car had no spare!). She then told me the car was inside the building when it was outside, she never told me I needed or gave me the exit code for the gate to leave the premises - I had to walk back to the office to get the code and wait for her to come off her mobile phone before she would reluctantly deal with me. I'll never book with Europcar again, this was the worst car rental experience I've ever had and I rent a lot of cars. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by ANDREW - 22 August 2019
" Clean car,did the job but was not what I had reserved,upgrades were expensive and the sales technique very pushy "
" Thought the upgrade offers after a 10 hr flight were very pushy and somewhat confusing in regard to refilling the car and costings presented,also waving around other cars on offer and it was like no was not an answer she wanted to hear,the car itself was clean and tidy but it was another £200 on top of what I had aleatory paid.It did put a dampener on the start of the holiday to be fair "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MASSIMO - 20 August 2019
" Super suggested. "
" Nothing to say, all was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 16 August 2019
" Very happy "
" The quality of the service at San Francisco airport was excellent. It started off our holiday perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALEXANDER - 16 August 2019
" See above "
" Very straight forward service. Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MAURICE - 08 August 2019
" Very satisfied. No attempts to sell extra protection or any of the nonsense you sometimes get with car hire. Very professional service. The car was excellent. Essentially brand new and made the road trip. We miss this car!! Thank you :) "
" The guy who dealt with us at pick up was great, we didn't have to wait a long time and he made the whole thing very easy. 'Ty' checked us back in and couldn't have been more helpful and friendly. Very good staff members. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 06 August 2019
" Very good. No problems "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CECILIA - 06 August 2019
" Good as I'm an Avis Preferred member and didn't have to wait "
" Good as I'm an Avis Preferred member and didn't have to wait "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ROBERT - 06 August 2019
" Great service "
" Excellent service at both collection and drop off. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 01 August 2019
" All fine. "
" Only negative due to the initial sales desk where rude and underhand sales techniques were used. Grumpy staff and abrasive selling tactics. Left feeling worried about the economy car we had originally ordered. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JIGNESH - 31 July 2019
" Making a booking a d getting a vehicle and reporting problems was easy. But nothing was done a out the problems I had and autoeurope kept pointing me to budget. "
" I had problems with the vehicle but budget never contacted me to sort it out. I went 4 times and ended up having 4 different cars as they did not have the right vehicle for me. I wasted 4 days of my vacation tryi g to sort this out. Not impressed. Budget have suggested that autoeurope contact them to arrange for a refund due to all the problems I've had. As it was a prepaid they can not refund me directly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by MARK - 23 July 2019
" Great value and like how everything is included in price so no extras at check in. "
" I felt the alamo staff were only interested in selling me extras or upgrades, telling me my 3 cases and 2 adults and 2 kids wouldn't fit in an suv. Also that I wasn't buying his break down cover as we were ' driving through the desert ' despite me saying it was all included already. Car was great value though and would buy through auto europe again. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NAVARATNAM - 22 July 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOHN - 22 July 2019
" My flight was delayed and I phoned Auto Europe to notify them that I would be late picking up my car from San Francisco. They were not very helpful as all they did was give me a phone number for the car hire company in America for me to ring them. As my contract was with Auto Europe I could reasonably expect them to do that. It was 4am in America and no one answered the phone so I did not know whether they would save my car for my late arrival, as it states that you must notify them. As it was an 11 hour flight I had no further opportunity to phone them. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAN JOSEF - 17 July 2019
" Over 2000 miles in 2 weeks on a family road trip. The car was an essential part of the experience and never let us down. "
" Arrangements were quick and easy. It should be clearer that breakdown cover is not included. I expect a hired car to be fit for purpose at all times, so see this as a rental company responsibility. Car was amazing, fully loaded and ran without fault. As I'm new to the car and US driving I expect a run-down of functionality and a quick-start for SatNav, cruise, checking fluids, trip computer, etc I would have appreciated more certainty over the size of vehicle. Not all the cars in the SUV range were big enough (for 4 adults over 2,000 miles) e.g. Rav4, so I ended up committing to a full SUV which was really too big, physically and the 5.3L engine (I assume it wasn't the 6.2L but the documentation and manual didn't specify!) "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ABID - 15 July 2019
" I am a regular renter of cars so experience was good "
" simple and straight forward pick up, did the basic they needed to do "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SCOTT - 15 July 2019
" Auto Europe once again was best way to rent a car. Very competitive prices and having the price include all additional charges like CDW and body damage is great as you don't get the local desk trying to upsell. "
" Overall good experience, only downside was additional day tax which whist only 30 dollars was an unexpected charge as thought the autoeurope voucher covered everything. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by SURINDER - 15 July 2019
" Amazing service and products at fabulous prices "
" The car was not ready at time of checking in and counter staff kept selling insurance policies i had already had. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by MICHAEL - 12 July 2019
" Not sure we got what we asked for car was lovely "
" Not sure we got what we asked for "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LAURA - 12 July 2019
" All very easy to book, able to pay in home currency, bargain price "
" Drop off was very quick & easy. Only thing I would mention is that no one accompanied me to the car when I arrived & I had to work out what I was doing myself, with it being automatic (which, being from the UK, I was unfamiliar with). Managed to get it going & then the guy at the exit was very helpful though in giving me a quick lesson. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SAMUEL - 11 July 2019
" Very good deal overall and extremely transparent regarding additional costs for drivers under 25 "
" Excellent for pick up and drop off. Car was perfect for us. Only negative was that the GPS was a little naff for the 15.99 a day we paid for it! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JULIET - 10 July 2019
" As above "
" Whole experience was very good again. Second time using Alamo and will definitely use again. Dropping off service was perfect so efficient and quick. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JEFF - 09 July 2019
" Auto Europe were very good on price and the process of booking was easy, however we had to cancel our first booking in order to re-book at a cheaper price and this was not straightforward - we had to contact auto-Europe directly by phone to do this . "
" unfortunately our vehicle was not available when we arrived and so we were delayed while they found a replacement which was a different model. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by NEIL - 03 July 2019
" I had to contact the USA number for Autoeurope as the UK number was closed when we had problems collecting our vehicle from Dollar in San Francisco. They were very unhelpful and did not sort out the issue. We were left to deal with it ourselves. Extremely Poor customer service. "
" I am making a formal complaint to Autoeurope in respect of very poor service by Dollar at the San Francisco Office. Out vehicle was not ready for collection at the confirmed time as the previous rental had extended their rental period. This caused us to kiss an event at our destination as we were 2 hours late departing and had a 4 hour journey ahead of us. Dollar customer services were closed as it was a weekend and Autoeurope staff were very unhelpful on the phone. When we did get our vehicle, the Cigarette lighter for using the sat nav was broken and we had to wait for it to be repaired. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by ZOLTAN - 02 July 2019
" Good company but wehicles are not perfect. We got a full size car with a relatively small engime in the USA. "
" Easy to manage the booking an drop of. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MAEVA - 02 July 2019
" See above "
" Overall very good. We didn't have any issue so we didn't need to contact them during the duration of the contract. The drop off is very quick and we've neen told verbally that everything was fine but we never received the corresponding email. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KHADIJA - 27 June 2019
" Very swift car return process, was impressed. "
" The breaks on the car were not great.. very slow response vs cars driven in the UK which was slightly worrying. Easy enough to drive. Would have been good to get a quick demo of the car, e.g. where wipers/lights were. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by MATTHEW - 24 June 2019
" Good booking experience "
" On collection in San Fran, there was a note that the counter staff were away from desk. Came back c 15 mins later. The car hasn't been cleaned and there was no windscreen washer fluid. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 22 June 2019
" Definitely use again. "
" No problems whatsoever, great SUV. Service very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by THOMAS - 21 June 2019
" see 3 above. "
" Only issue was I was able to collect the car 45 minutes before pick up time arranged. Telephoned depot to see if this would be ok. They confirmed it was but when I turned up early they suggested not available unless I paid additional amount for upgraded car...so I returned at original pick up time and was given upgrade foc...Just a little inconvenient. Other than this fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PETER - 16 June 2019
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by HARRY - 16 June 2019
" No issues other than the GPS one as mentioned above. Everything else brilliant. Great car. "
" Very good. Only issue was Auto Europe booking stated we would get free GPS, but in reality we had to pay $16 per day for this. Which was quite a lot over the 13 days we had. Other than that, was brilliant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PIERLUIGI - 14 June 2019
" Very efficient "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GRAHAM - 14 June 2019
" . "
" Staff were patient and helpful. We had a free upgrade. The car was clean and ready to go and they were kind enough to help us set the sat nav. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 11 June 2019
" No queue to collect car and easy drop off "
" Brilliant just what car rental should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANN - 07 June 2019
" I have used alamo on numerous occasions over the past 6 years, lots of times via autoeurope. This is definately the worst rental experience I have had. Hopefully it is a one off. "
" We picked up the rental car expecting it to be full of fuel. Yes it was on the F mark, 10 miles down the road it was falling fast. On subsequent fillings of the car I noticed that we did between 80 and 100 miles before pointer moved off the F. As the car was averaging 20-21 miles per gallon we were didled out of approximately 4-5 gallons ($17.60 - $22). The car had food bits all around it and I guess someone decided to throw some kind of liquid about as dripping staing all around the inside, not very clean. In England it is illegal to have an empty screen wash, which is exactly what occured. This was noticed after a few days on the first time I need to clean the screen due to adverse weather conditions. Very dangerous as it caused major streaking therefore poor visibility. I did mention all of this on my return but nothing really said. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by DAVID - 04 June 2019
" Excellent "
" Very good, as expected they like all others will try and push the add ons! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARYJAYNE - 30 May 2019
" Picking up and returning car very easy. Disappointed with Sat Nav - stand alone Android device - ran down after 2 hours of use, not very accurate. "
" Easy to pick up at Airport. Thought we had all inclusive package although they still tried to sell me breakdown cover. Read Car Handbook and found still under warranty and breakdown was covered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 28 May 2019
" went very smoothly "
" Got upgraded to a Ford Mustang convertible for an extra $10 per day! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PIOTR - 28 May 2019
" Great service, very fast response of any updates. "
" Fast and accurate service. Very good car. Good prices "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RICHARD - 27 May 2019
" Good overall, the person we dealt with did try to up-sell us a bigger car. I also had to reiterate that we had the LDW and supplementary insurance through booking through auto-Europe - for whatever reason this was not automatic. "
" Picking up the car was slow - it took about one hour as they were having trouble with their computer system. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by NICOLA - 17 May 2019
" as above "
" Completely seamless and very easy. Such a contrast to arriving at SF airport and a 2 hour line at immigration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 14 May 2019
" All good "
" Easy to use , courteous staff , good well maintained vehicles, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HELEN - 13 May 2019
" Competitive on price, booking process is good and customer service great when required. "
" I specifically choose Alamo due to their efficiency and customer service. Being able to choose from a selection of vehicles at pick up is a nice touch and the ease of drop off is exceptional. The only negatives on this occasion were the cleanliness of the car and the fact that parcel shelves are not included in SUVs, which creates a security issue with having luggage on view. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JOHN - 10 May 2019
" Booking Alamo US Car Hire with Auto Europe was easy and straight forward. Their prices were very competitive and inclusive of additional insurance cover with zero excess. I highly recommend them and will certainly use them again. "
" I always use Alamo for my US Car Hire and have always had excellent service. It's great being able to check in online and to use the automated screens for the pick up instead of queuing for the counter. Also, there is usually someone on hand incase you need assistance. This ensures you are on your way without delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 29 April 2019
" As above. "
" My experience with Thrifty was very good. The service in San Francisco was good and the car was ready immediately. The car was new and clean both inside and outside. I had problem free motoring for the duration of my holidays. I would have no hesitation in using them again and recommending them to others. I would also like to thank you for your user friendly booking on line website and also when I sent you an email to clarify level of insurance cover included I got a prompt response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 29 April 2019
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TAINA - 26 April 2019
" Everything was smooth! "
" Everything worked fine, nice car, good price "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHEL - 25 April 2019
" xxxxx "
" As with most car rental firms your counter staff was determined to upsell/upgrade at every opportunity which we did not want and was very annoying but the car was great and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 24 April 2019
" Booking through Auto Europe turned out to be hassle free and well worth it "
" I am not able to find a fault with Alamo, excellent service, high standard of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by YVETTE - 24 April 2019
" same as above "
" In general I was satisfied with the car rental and service. What I do would like to mention is, that the car rental place was not directly at the airport. There was no signpost at SF Airport where to go to for the shuttle bus which takes you a few miles away from the airport. Not much fun when you've travelled for 12 hours. That's the reason why I wouldn't recommend Eurpcar to a friend. Also, the guy at the desk wasn't to impressed, that I've already have payed for an additional car rental insurance which covered me for everything and also wanted to sell me a toll pass for which no need was as it is clearly signposted in the States when and were you would go and use a toll line. Other then that we had a good ride. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by HYACINTHE - 17 April 2019
" Staff very helpful. Service efficient. Price good. "
" Staff very helpful. Vehicle excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DORA KIT HO - 16 April 2019
" always good experience "
" it went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 14 April 2019
" 1st car had bald tyre 2nd car had no fuel "
" Charged $33 to refuel when the car was almost empty on pickup Photos taken of fuel gauge on pickup & drop off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by JAANUS - 02 April 2019
" Car was good, clean and well maintained. Pickup and drop-off went fast. Thank you! "
" Quick and easy car pickup, helpful personal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PETER - 09 March 2019
" See above I would not recommend Dollar or your company to anyone because if the lack of communication "
" Arrived and the vehicle was not the one requested, service in San Francisco was ok, but when we took vehicle back to Treasure Island we were 1 hour late (due to adverse weather and bad traffic in Los Angeles) and was charged $97 although I tried to ring them three times on my journey being on hold for 10 minutes at a time so was using my talk time minutes on hold listening to a voice message. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by STEVEN - 06 March 2019
" Our experience was smooth and easy from the very beginning and with an excellent rate charged. Could not be happier "
" We were warmly greeted by Warren at SFO. He was friendly and knowledgeable and is most certainly an asset to Alamo. We were very impressed by the fact we were able to select our car from the car park. Furthermore, we were delighted with our Nissan Rogue! We also liked the navigation system and especially the fact that it provided an internet hot-spot because we were using European mobiles. It was a 10 out of 10 experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARRY - 05 March 2019
" First class. I will be using that wherever possible in the future "
" The guy George on the desk really got is out of a huge hole as I lost my driving license during the journey and he was able to go on to the UK driving license information forum and find me. He was efficient, a tentative, polite and we as a result of his excellence enjoyed a wonderful seven day break in San Francisco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by OLIVIA - 28 February 2019
" See above. "
" Pickup and drop off took an hour each due to the distance from the airport - required an airtrain to the rental centre, then walking round the back, waiting in an unmarked area for a shuttle. Tried to call to see when the next shuttle would arrive, but no answer. One of the other shuttle drivers suggested that your company was always unreachable. Once the shuttle arrive it was a significant distance from the Airport, which was very inconvenient as added alot of time onto the journey I then took with the rental car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by HUGH - 23 February 2019
" See 3 for both Doller & Auto Europe "
" Only area not so good, fuel policy, charged extra for full tank $37, bring back empty. Favours Doller not customer. Not made clear at point of sale "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ROBERT - 21 February 2019
" Easy pick up in San Francisco and even easier in San Diego. The drive down PCH was comfortable in the Tahoe. "
" Had the paperwork done and keys in my hand in no time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MATTHEW - 08 February 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 27 January 2019
" Have used auto Europe a lot as visit San Francisco at least twice a year. Never had a problem before. Would probably use them again but stick to Alamo and need a good experience to restore my faith "
" Shuttle from airport to car rental facility then another shuttle to Europecar office off site not much fun after an 11 hr flight. Car we booked not available so had to take a large people carrier. Too large for parking on San Francisco streets. Lady at europcar not friendly. Told lies about petrol costs in San Francisco, to encourage us to pre pay. Luckily we didn't!! The shuttle drivers were lovely, very efficient and friendly "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SARMAD RAFIQUE - 20 January 2019
" Great, no complaints "
" Simple and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SUPARTA - 11 January 2019
" Good option, and good pricing.. a bit of input maybe can change currency even though only indication. good bargain while basic insurance already included and many rental companies included. "
" overall experience still consider good, since I got a good rate from Autoeurope. when picking up car, used kiosk since afraid agent would try upsale their service (insurance etc), cars option not too many, but OK, but cleanliness abit questionable. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANA - 08 January 2019
" Good car, easy pick up, would use Alamo again. "
" Drop off was slow - was clear they were busy and overrun after the holidays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MATTHEW - 06 January 2019
" As above "
" The Windowscreen washers did not work, had to fill with water myself! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by IAN - 04 January 2019
" As simple as i would have hoped with no issues with the voucher or collecting the car on arrival. "
" Very smooth process with Alamo at SFO. very easy to drop car off at the end of the stay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SOPHIA - 02 January 2019
" I had a terrible experience in SFO with this rental, and spent significant amounts of time trying to get "justice". While I have had very good conversations with Customer Service at AutoEurope and promised I would hear back, this so far has led to nothing. I have yet to hear from AutoEurope for their side of the responsibility, namely stating the location of the rental as SFO Airport and not disclosing its actual location OFF the airport until the Voucher is paid! This has nothing to do with Europcar: and now it is still the case that the location is listed on the Airport! I am terribly disappointed in Auto Europe as I have raved about their good Customer Service and promised the earth when I speak to agents on the phone! How false! "
" The discrepancy in the ratings above reflect the final resolution of my long standing complaint with Europcar. Their US partner ADVANTAGE is well below par and I understand the partnership is on the rocks. After a very prolonged back and forth I settle with Europcar some form of compensation for their side of the responsibility, ie. the treatment on the hands of Advantage in SFO "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by ELIZABETH - 02 January 2019
" I always use Auto Europe, they are the best value and offer a free additional driver. "
" There were only 2 cars for us to choose from, usually, you have a whole row. When we collected the car we had a little wait for a member of staff to come over to us, they were busy, but I think they needed more staff on. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 25 December 2018
" Good overall. "
" Good customer service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by JOCHEN - 15 December 2018
" Us all automatic cars "
" Car rental in US different from Europe. NO JOINT car inspection. Loads of dints on car.Upgrade given as chosen vehicle not available. Very challenging to find car rental Centre at SAN Francisco airport as 2 miles away. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by TIM - 13 December 2018
" One minor irritation really didn't detract from my overall satisfaction with my experience. "
" Everything remarkably straightforward. My only and very minor issue was that the agent at the airport seemed far more interested in chatting to his colleague than dealing with me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 25 November 2018
" Easy to use and cost effective. "
" This is the third time I've used Alamo and I will continue to do so, they are very competitively priced, extremely efficient and the staff aren't pushy in making you get add-ons that I don't need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 25 November 2018
" My only complaint would be attempt to sell us extras on pickup. $10 per day for toll fees which would need to be paid. In 14 days and 2600 miles we did not have to pay one toll fee. This would have been an unnecessary cost of $140! "
" Smooth collection and dropoff. No problems "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ANDREW - 25 November 2018
" See commercial above "
" Incorrect advice given re golden bridge toll . Told at counter there was a toll cash lane - incorrect . Stopped 2017. Not told what petrol to use and not in paperwork either "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DARRELL - 24 November 2018
" We didn't hire from Europcar... "
" Umm, we didn't hire from Europcar... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEREMY - 23 November 2018
" nice quick book out and in "
" very easy, no pressure for extra cover etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 16 November 2018
" Highly dissatisfied - would not recommend. Very bad ending to our holiday. Left my partner extremely upset before boarding a 10 hour flight home . "
" Ripped off with toll fee add on . Basically lied to that it was not an option and will definitely need . We didn't go through one toll . The girl who serve us was too busy playing on candy crush whilst serving us - great customer facing service - NOT! We had some refund re the toll fee contraption but not full . Do not get ripped off by these guys !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JOHN - 16 November 2018
" All good round service, apart from wanting to sell us a gps when the car had one fitted in the dash! "
" Staff at drop off weren't very friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 10 November 2018
" Simple and straight forward both collection and return. "
" Collection at San Francisco couldn't be easier a member of their staff took me through Express book in. Straight to collection, again another member of staff directed me to the vehicle. No problems or drama at all. Drop off of the vehicle was the same. No stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALLAN - 08 November 2018
" The pick up and drop off were very smooth with minimal waiting times and the car was virtually brand new with one or two extras that I wasn't expecting. No pressure to upgrade at all which was a real pleasure "
" The pick up and drop off were very smooth with minimal waiting times and the car was virtually brand new with one or two extras that I wasn't expecting. No pressure to upgrade at all which was a real pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HADLEY - 07 November 2018
" Far too a convoluted process to get from San Fran airport to the car pick up. The pass for a week of use of toll bridges was exorbitant ie $100 for 6 days - only needed to cross bridge once at a cost of $5. Autoeurope apparently doesnt subscribe to the scheme where tolls are passed on to the rental company. I tired to pay the toll online but they wouldn't accept my credit card as only USA address allowed - so they will land me a $45 fine - not happy - that is ridiculous!! "
" Far too a convoluted process to get from San Fran airport to the car pick up. The pass for a week of use of toll bridges was exorbitant ie $100 for 6 days - only needed to cross bridge once at a cost of $5. Autoeurope apparently doesnt subscribe to the scheme where tolls are passed on to the rental company. I tired to pay the toll online but they wouldn't accept my credit card as only USA address allowed - so they will land me a $45 fine - not happy - that is ridiculous!! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by KATHLEEN - 02 November 2018
" Very quick and easy "
" Loved the self Check In booth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RICARDO - 01 November 2018
" . "
" Easy and fast. Broad range of options to choose from "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by STEPHEN - 01 November 2018
" Highly recommended. "
" Good staff, good service. Didn't take any time at all to pick up the vehicle and to drop off was very quick. No time wasted at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 01 November 2018
" Usually use Auto Europe when hiring cars. Always find their prices competitive and service good. "
" Car was clean and everything worked as it should. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NICHOLAS - 01 November 2018
" A very unsatisfactory experience with Thrifty. We feel we were fooled into making an unnecessary extra payment - see above. "
" We feel we were given false information to make an unnecessary payment directly to Thrifty. We paid in full to Auto Europe but were told by the Thrifty counter staff when picking up the car that we had to pay a further $166.69. We were told that unless we paid this we would have to make our own arrangements in the event of an accident or breakdown. This appears not to be the case. When we received the final invoice this payment was marked as "Premium Emergency Roadside Recovery". We did not ask for this, did not want this and feel we were duped by Thrifty into making this additional payment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 31 October 2018
" Again charges as above after I got back home??????? "
" Why have I been charged road side assistance and a counter product "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CYNFELYN - 30 October 2018
" Good rate booking through auto europe "
" Easy pickup and dropoff, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ADRIAN - 29 October 2018
" To just to the chase I am $33.99 + Tax out of pocket + I paid for larger vehicle than what I ended up with. I look forward to hearing from you regarding my dissatisfaction with this transaction. "
" Not a pleasant experience. We didnt get the car we had requested, Ford Expedition - we ended up with an 'equivalent' Nissan Armada, as an Expedition was not available. I found the lady to be quite patronising, telling us we had ordered the 'short' vehicle not the 'long' vehicle, when she was trying to upsell us to a bigger vehicle. She also tried to upsell us SAT NAV, the vehicle comes with SATNAV as standard? The Nissan Armada we had is also smaller than the Ford Expedition I had paid for. We went to our car which was parked right next to a Ford Expedition? Our vehicle had numerous scratches on it, was not the cleanest inside and is the highest mileage Rental car (32000 miles) that I have ever had. There was supposed to be $250.00 to pay for the one way charge, however we ended up paying an extra $33.99 for a Concession Recovery Fee? "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by SIMON - 29 October 2018
" I think I was unlucky in the car I was given. "
" Unfortunately one of the most awful cars I've had to endure, But on the plus side it was superb on petrol. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MISS - 27 October 2018
" Over charged for 6 extra days tolls when we did not need them. The staff member knew we were leaving San Francisco and travelling to Arizona and Las Vegas where tolls are not charged. She did not make it clear that we were being charged for 6 days of tolls and not one The car itself was just what we needed "
" We upgraded as we had so much luggage. Car was brand new and excellent for our trip to Las Vegas. Felt a bit conned out of money as charged for 6 days for tolls when we only needed one day. A bit annoyed as member of staff had just done a trip to Las Vegas and would have known there where no tolls after leaving San Francisco "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RAYMOND - 27 October 2018
" All good. No problems at all. "
" All very simple. Transport provided from airport and back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by GURMEET - 27 October 2018
" Overall service ok. "
" First vehicle assigned was dirty and smelt of smoke/weed. Replacement vehicle was ok. Upon return, was charged for fuel while we clearly stated that we did not warn that option. It took counter staff almost half hour to remove this from the invoice. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by TINA - 27 October 2018
" Would use them again, very good experience "
" Very nice car, great service, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDY - 27 October 2018
" Would definitely go with this company again "
" Very pleased with this rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DEAN - 27 October 2018
" Same as above "
" Everything was excellent just one thing let us down! We got talked into paying $98 for a full tank of fuel only to find that when filling up a full tank only cost us about $50 and when booking we thought we had full insurance including breakdown only to find when we got there we had to pay another $100 for breakdown this was a bit disappointing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SAMUEL - 25 October 2018
" Booking was quick and easy at a competitive all-inclusive price. "
" The check-in and choice of car were excellent, as I have come to expect from Alamo. However the drop-off experience was abysmal; I was dealt with by an extremely rude young lady who wouldn't speak to me, refused to answer my questions, failed to enquire about my satisfaction with the rental, reached me a receipt without looking in my direction, pointed at the exit and walked off. As an example of customer service it was the worst I have ever come across. If this had been my first experience of Alamo I would not be considering renting with them in future. I feel strongly that the local manager needs to be told how they are being represented by one of their employees whose job it is to interact with customers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GAVIN - 24 October 2018
" N/a "
" Good value and generally straight forward arrangements. Although car proved reliable it had had more hits than the Beatles, none of which were precoated by the provider and many of which only became apparent after the car dried out after a pure delivery wash. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by DAVID - 22 October 2018
" Great value for money. Hassle free car rental in the US with no Insurance shortfall nightmares. Great job guys - keep up the good work. "
" Great value for money. Hassle free car rental in the US with no Insurance shortfall nightmares. Great job guys - keep up the good work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by EDMUND - 19 October 2018
" Auto Europe found me the best price of all the price comparison sites I used, and I appreciated the fact that there were no hidden extras (apart from the additional breakdown cover). However, it was not obvious that the pickup location was off the airport site. "
" Car pick up went very well, initially. They explained the toll package and having checked my intended travel, advised that I should not take it, and pay the toll on line instead, which was in fact the right decision. I declined the additional breakdown cover, but discovered when I returned the car at my destination that it had in fact been added, and I was to be charged circa $200, which if I didn't agree to sign off, I would incur further daily charges until I agreed. I held my ground, and eventually the charge was cancelled. I also discovered after picking up the car that all 4 tyres were under inflated. Overall, not a good experience but it was sorted out in the end. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by TREVOR - 17 October 2018
" See above "
" Dont' do surveys they are an intruding nuisance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 17 October 2018
" Easy booking and no problems "
" All good, except..... I had a lengthy conversation with the member of staff who served me on arrival. I stated I didn't want the optional Roadside Assistance Program and yet she didn't remove this from the paperwork. So, when I returned the vehicle I got charged. Complained at customer services and they refunded the amount. Very underhand approach. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 16 October 2018
" Auto Europe were excellent, Alamo maybe give you the older cars, the Alamo rental person said they could never hire Alamo cars for your prices. "
" No problems with the rental, the vehicle was quite well used, drivers floor carpet had worn into a hole general appearance was grubby. Forty thousand miles on the clock, very loud whining from the transmission made the 2 week journeys quite uncomfortable. Considered changing the vechicle but never seemed to get the opportunity. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by PETER - 13 October 2018
" Autoeurope are very good and I feel confident using them. Alamo were just trying to grab money in a very distasteful way. They need to respect the cover we had already and not be so petty and grabbing. "
" I found the Alamo man in San Francisco harsh. He was trying to sell us extra insurance for windscreen and something else. I said I have all that but he said yes with autoeurope but not with Alamo. We'd not slept for 24 hours and this was the welcome you get. He was awful. We declined his offer. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GURMEET - 13 October 2018
" They may not be interested in taking a vehicle far from the airport of that have lots of luggage. "
" Good but more clarity is needed on shuttle service so people can anticipate waiting a little while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by JOHN - 13 October 2018
" All good. "
" Everything went very smoothly. No issues at all. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 13 October 2018
" Car was great "
" Was not aware that the pick-up location was off site which added a lot of time to the pick-up. The counter staff were more concerned with up-selling additional unecessary products than making the experience seamless and quick. I would not use advantage again "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SUSAN - 12 October 2018
" Good car, reasonable rates but location not ideal "
" Long wait to collect car and not very convenient location as not at airport "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOHN - 08 October 2018
" Wish breakdown cover was included not as an extra "
" Wish breakdown cover was included not as an extra "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ELIZABETH - 08 October 2018
" Good experience "
" Compact Car very basic and lots of body damage- mainly superficial but felt like had been heavily used. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by KIRILL - 07 October 2018
" Best USA prices "
" Car was not very clean. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOHN - 07 October 2018
" Hvae used auto europe on numerous occasin & the only small problems we have had with the renters, were sorted without further hastle. Will continue to use them for future rentals plus they have been there or thereabouts the cheapest on all occasions. "
" Having read some horrendous reviews of Europcar, were very anxious about using then. In fact had I read them within the cancellation window, would have cancelled & rebooked with another provider. The pick up process was stressful with us having to fill in a sheet with all defects listed. Also took pics of every scrape, dent & scuff. Tried not to let the stress of this affect our hire & vacation. BUT the return process was good, no phantom charges as were described in reviews. Transfer back to airport seamless with the driver being more than helpful. Again took loads of pics of the car upon return. On booking I thought the depot was on airport so was disappointed as having to travel on the skytrain to the rental car area only to find we had, with all our luggage, take a shuttle with a 20min trip to the depot to sign for & pick up our car. The car could have been cleaner, especially on the inside where some rubbish & hairs stuck to seat backs from the last renter were present. The pick up driver was more interested in her phone than helping us, so as 60year olds we had to handle, without assistance, our luggage both in & out of the bus whilst the driver was enthralled in her phone. The return driver was just the opposite, lifting luggage from our car onto & off the bus & offered even to find & place our luggage on a trolley. Saying all this I will avoid Europcar in future "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by BRIAN - 07 October 2018
" From pick up in San Francisco to drop off at Los Angeles the whole experience was faultless with very efficient service -car provided was fantastic, "
" WHOLE EXPERIENCE WAS SUPERB "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NICHOLAS - 05 October 2018
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 04 October 2018
" I was very impressed with the price and the fact that everything was included- No extras to pay on pickup- very refreshing "
" On returning the car I was charged for a GPS which should have been included. When I pointed this out it was quickly rectified. I was impressed with the overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JACK - 02 October 2018
" Utterly abysmal, borderline disgraceful. "
" An abysmal experience - the worst customer service I experienced on my trip across the US. A few "highlights" 1. At no point was I made aware that my booking wasn't actually with Europcar but with local company "Advantage" 2. Wasn't made aware that car rental was 20 minutes off terminal 3. Over 1 hr wait in line at rental counter for no apparent reason - there were approx 4 customers in front of me. A quick google search of Advantage brings up this same experience time and time again. 4. No apologies from staff for the wait, abysmal customer service and attitude. One example - laughing at a foreign customer who asked them to repeat something as he didn't quite hear the English first time. 5. Being incorrectly charged 176 USD refuelling fee after bringing back the car with a full tank, a receipt of the fuel purchase and confirming with the clerk who examined the vehicle that everything was settled with no fee. 6. Having to spend 30 minutes on the phone to Europcar customer service to have the above reversed. 7. Incurring a foreign transaction fee from my credit card company for the above. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAMES - 02 October 2018
" As in 3. "
" A short delay at pick up caused by a long queue for the Thrifty/Dollar reps, not enough of them working. The car was as requested but it was scratched and scrapped, I had to fill in the scratch details myself after returning to the parking office. The car was as requested and performed well. On return the car was efficiently checked back in and a zero dollar receipt was given. The returns rep was cheerful as well. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by GARY - 02 October 2018
" Have used you lots before and also recommended already "
" Very good and fab price. But the car rep tried to sell us cover that we already had and when we declined he said that they won't cover us if we need to claim we have to go via you and claim. This was for the breakdown protection. So this wouldn't have made it easy if we needed to use it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANDREW - 01 October 2018
" i found the prices quoted by auto europe very good and with the extra cover supplied was excellent value shall use again when looking to hire car. "
" easy quick pick up of car no problems or hold ups "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 30 September 2018
" Easy transaction "
" Very positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KAMRAN - 30 September 2018
" Would use this service again and Alamo. "
" Perfect, easy to use service, no up selling by local staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 29 September 2018
" Awful reception experience, staff were only interested in getting as much extra money from me as they could, by mis-selling; it was the opposite of customer service "
" See my complaint to your uk people- counter staff said the car I'd booked wasn't available, offered me a smaller luggage space car,and insisted on charging me for an upgrade when I refused it, also mis-sold me roadside cover, not advising me that I already had some on the contract, the car had substantial air loss from the rear tyres, which I had to top up every couple of days, there was a mouldy takeaway meal under the passenger seat...! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by DAVID - 26 September 2018
" Would definitely recommend Alamo for USA drive holidays. "
" Overall very good but did not like aggressive upgrade tactics of desk staff member. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PAUL - 25 September 2018
" We would recommend "
" Excellent from the start "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LUIS - 24 September 2018
" Advantage shuttle fail to pick me up at the San Francisco airport along with another client of yours. The next day when I picked up the car not even a sorry, compensation or excuse was presented. The vehicle was full of scratches and dents. "
" Advantage shuttle fail to pick me up at the San Francisco airport along with another client of yours. The next day when I picked up the car not even a sorry, compensation or excuse was presented. The vehicle was full of scratches and dents. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by BRIAN - 24 September 2018
" Do not get what you pay for. And then add on additional charge for GPS and clearly the Impala had not been serviced. "
" Car downgraded from Nissan Maxima to Chevrolet Impala. So had to pay $147.00 to hire a GPS. I have checked US Spec for Maxima and the whole range comes with built in GPS. the Altima does no. After 4 days the Impala Service/Oil change warning light came on and I had to waste over half a day of my holiday exchanging the Impala at Alamo in Las Vegas. And guess what we got a Nissan Maxima with built in GPS. So as you can see I am a very disappointed customer. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by ALASDAIR - 24 September 2018
" Auto Europe were fine, although it took a while to get through to you on the phone. "
" The on-site seemed to be handled by Avis, not Budget. They didn't have a full size car and tried to give me a much smaller vehicle. It was only when I complained and made it obvious I wasn't going away that they upgraded me to a better vehicle. The car was also rather dirty and had a lot of scratches on the bodywork. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by GUY - 22 September 2018
" You provide a good range of prices to compare and the price I decided on with Alamo was excellent. Dealing with you was very easy, this was my first time with you but it wont be the last. "
" Overall it was excellent. The only little niggle was that the car wasn't completely clean when we picked it up. There were a few marks on the seats and someone had spilled a drink which had dried sticky. Also I was expecting a full tank of fuel on pick up and the car was just below a quarter full. OK it was explained to me but I wasn't counting on refuelling in a strange city before I could get going. Minor niggles because on the whole they were excellent to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JAMES - 21 September 2018
" please check with alamo about basic roadside assistance so others do not share my experience. apart from first day experience it went very well. "
" We got to pickup counter and we are told the basic roadside assistance stated on voucher was not valid and we would have to buy roadside from them, so i would check with alamo to see why , The first car had a tyre and warning light issue and we changed it for a small truck the next day which ran great. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by DAVID - 18 September 2018
" See above "
" Was issued a car one grade below the grade booked. Poor customer service and then tried to charge for refuelling when car was returned with more fuel than at pick up. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by THALIA - 14 September 2018
" Easy booking process & great prices. "
" I would like to praise our rental agent at SFO - "Jay from the Bay". He was amazingly friendly & helpful & really made my day after a long flight from London. 1000% to Jay for outstanding service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by NICHOLAS - 14 September 2018
" Please see above , I will see how you deal with this complaint "
" Booked a kia sorento but on arrival this car was not available only smaller suv and a people carrier. A large Toyoto 4 runner with a large dent and scratch down the side, and in poor condition I ended up with a Ford Mustang convertable but had to pay a large upgrade fee and was told it would be 238 dollars extra and that fuel was included and to bring it back empty. On return they charged me 57 Dollars for fuel even though I argued that they said it was included and a extra amount of taxes so after a concession of 25 dollars I paid an extra 337.64 dollars or 260.29 pounds over my original payment of approx £358.00 , I think that this was an excessive amount to pay extra when they did not have the car I wanted or a suitable alternative. I was not happy ! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by DAVID - 13 September 2018
" No problem with auto europe as price good wirh no hidden charges and choice. "
" We picked up the suv on the Monday evening, parked up for the night at the hotel in san francisco . Following morning drove rhe car for 10 miles or so when the engine management light came on and car went into limp mode. Managed to park up but then took an eternity to contact alamo and get a response. When they did respond they told us we would have to wait 3 hours for a replacement. This was unacceptable. They then told us we could drive to Enterprise who could give us a replacement vehicle which was a few miles away. This we did but no one there. Finally given replacement vehicle but of an inferior category. Lidged a xomplaint when dropping off vehicle at San Diego. Not happy. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by DIEGO - 12 September 2018
" all good, exactly as you would like it to work out... "
" all good, exactly as you would like it to work out... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by THOMAS JOHN - 10 September 2018
" I find the Auto Europe website the easiest way to search for and book car rental "
" friendly, efficient and speedy service at pick up and drop off. The Dodge Journey was a perfect vehicle for our needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARIUS - 09 September 2018
" everything good "
" more car to choose from "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUSSELL - 07 September 2018
" all good - nothing to report "
" nothing to report - all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GEOFFREY - 06 September 2018
" The service provided by Alamo was exceptional "
" As usual the service provided by Alamo was exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NARAYAN - 05 September 2018
" A pleasure to deal with both at pick up and drop off. Very efficient process. We were delighted with the whole experience. "
" Smooth and professional, just what you need from a car rental company. The car was in great shape and was trouble free for the nearly 40 days we had it all across Southwest USA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 05 September 2018
" My experience with Europcar has always been good, HOWEVER THE COMPANY SUPPLYING ON THIS OCCASION WAS VANTAGE---A TOTAL SHAMBLES. At the airport the pick up van driver said could we wait for 1.5 hours as the depot had no cars. We insisted being taken to the site and were told no cars. We had booked an SUV. After argument they offered a Subaru but turns out all rear parcel covers are removed from SUV's. We were not prepared to have uncovered luggage so more argument and we were offered a Camray which we took. Camray was OK but not what we ordered. Worst experience in 20 years with a car hire company. Recommend you drop Vantage from your offers. "
" My experience with Europcar has always been good, HOWEVER THE COMPANY SUPPLYING ON THIS OCCASION WAS VANTAGE---A TOTAL SHAMBLES. At the airport the pick up van driver said could we wait for 1.5 hours as the depot had no cars. We insisted being taken to the site and were told no cars. We had booked an SUV. After argument they offered a Subaru but turns out all rear parcel covers are removed from SUV's. We were not prepared to have uncovered luggage so more argument and we were offered a Camray which we took. Camray was OK but not what we ordered. Worst experience in 20 years with a car hire company. Recommend you drop Vantage from your offers. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by KEITH - 04 September 2018
" Remains to be seen how my complaint about another car rental through Budget is handled. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 04 September 2018
" Easy to book, but disappointed with service from Hertz "
" Had to wait over 90 mins for car to be ready. Was given a car much smaller that what was booked. Have raised a complaint with you. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by FICHARD IAN - 04 September 2018
" Good "
" Efficient friendly staff clean comfortable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CAROLE - 31 August 2018
" Straightforward "
" Quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 31 August 2018
" Toll fees for admin should be detailed. "
" The way they deal with tolls is unacceptable. $15 admin fee for each toll used. Rip off. Even if toll is $1. Not communicated effectively and should be. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JONATHAN - 30 August 2018
" great experience. "
" great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JULIAN - 28 August 2018
" Disappointing! "
" I'd assumed that Advantage were On Airport but when I got to the rental center I found I had to take a shuttle Off Airport. The car was of the size booked but was battered externally and unclean inside (only had been hoovered). Also, was due a service and maintenance warnings kept appearing. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SAN FRANCISCO, US - Reviewed by MICHAEL - 27 August 2018
" As good as you'd hope for "
" Liked the pick your own car service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK - 25 August 2018
" Overall very good "
" Very Long wait for pick up but otherwise very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALISON - 24 August 2018
" Our flight was delayed so we were unable to pick up the car until the next morning. The only car available was a mini van - much bigger then we booked. I will be very careful in future not to book an off airport provider "
" Europcar is OK for price. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by LUKE - 18 August 2018
" We loved the car but felt we were ripped off by additional costs of breakdown cover and a full tank of fuel. Other deals we had seen included breakdown cover for not much extra cost. The drop off was quick and efficient and we appreciated the shuttle bus that collected us from the airport. "
" We loved the car but felt we were ripped off by additional costs of breakdown cover and a full tank of fuel. Other deals we had seen included breakdown cover for not much extra cost. The drop off was quick and efficient and we appreciated the shuttle bus that collected us from the airport. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 15 August 2018
" Good, easy to use website and excellent price "
" Excellent quick and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EDWARD - 13 August 2018
" It was fine "
" I believe the car given to me did not match the "mid-size" specification purchased. Also, the car clearly had not been checked very well as the tyre pressures were dangerously low upon collection and I had to correct this myself. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by JAMES - 12 August 2018
" Overall very good and responded quickly to questions. Competitive prices and clear about what was covered in the price. Would certainly use Auto Europe again. "
" Late evening pickup so a bit of a wait at the counter, which could also have been better signposted. Our reservation had got a bit garbled due to a change in the booking details, but this was sorted out very efficiently. Choice of clean vehicles. Ours was pretty new, ran well and was comfortable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RON - 11 August 2018
" See item 3 above - trust you pass this info on to EuropCar "
" Recommendation was given to hire FastTrack tollgate system since there would be many toll roads in California, especially around LA - we were explained that there were no other options to pay toll roads. The only toll we encountered was Golden Gate bridge, which could be paid via licence plate registration via internet. In LA we did not find toll roads. Hire of FastTrack was more than $200. This was a rip-off by a lying sales person. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by TIM - 09 August 2018
" I will spend a bit more money (or maybe less) with a different company where car options and choices are available next time. This is the service we had when we previously rented vehicles from e.g. Las Vegas. We had other lower cost options available when we booked, but I decided to for a more expensive rental option, but this proved to be a very bad decision. We looked forward to our US roadtrip, which turned into a mediocre "can't wait to get there" trip instead. When booking a 2 week rental, the customer should be able to have the option the select from at least 2-3 vehicles in my mind, instead of just being dictated one rubbish car. "
" The vehicle we were given was not what we booked, we booked a Ford Edge or equivalent and were given a Mitsubishi Outlander which was a very substandard vehicle and very unpleasant to drive. Especially on the long journey we had planned for our holiday (San Francisco to San Diego), it was very uncomfortable in terms of seats, and overall car performance. It felt very underpowered, the car felt like it was about 20 years old when we had to go onto any freeway inclines and felt very unsafe. It also missed many features which would be expected as standard for a vehicle in this class such as parking sensors and SAT-Nav (this was clearly disabled as it had a GPS option disabled on the UI console and had the aerial installed). The rear passengers also were in discomfort as the rear seats were far too upright to endure a long distance journey which is expected in the US, so we had to make substantially more stops than planned. I use rental cars on a very regular base for work, but this was a very disappointing experience. It would have helped if we had been given an option of cars to choose from, but we were offered one vehicle, and no other option. Every time we have rented cars in the US previously, we have always been offered a choice of vehicles, but this was the first time we had to accept what was offered by the rental company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by RUTH - 08 August 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARTYN - 07 August 2018
" I was not informed that my rental office at SFO was out of the airport. My instructions from you, said to go to the car rental desks, which I did. There was no "Advantage" desk. After 10 minutes of panic, I found a small sign that said I should go to a bus stop, which I did. I waited for 25 minutes for a bus, and then had a 15 minute bus ride to the Advantage offices. I then had extra worry about how to find this office again (in some back street !) to return the car. This entailed my spending £5.00 for data use on that day, to use my phone's sat nav. Otherwise, you would have got 10's throughout ! "
" I was not informed that my rental office at SFO was out of the airport. My instructions from you, said to go to the car rental desks, which I did. There was no "Advantage" desk. After 10 minutes of panic, I found a small sign that said I should go to a bus stop, which I did. I waited for 25 minutes for a bus, and then had a 15 minute bus ride to the Advantage offices. I then had extra worry about how to find this office again (in some back street !) to return the car. This entailed my spending £5.00 for data use on that day, to use my phone's sat nav. Otherwise, you would have got 10's throughout ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAMES - 07 August 2018
" My issue is with Avis more so than Auto Europe. "
" Avis in San Francisco were very inefficient. I arrived at the scheduled time. It the car was not ready. I had to wait in a crowded office and then when the car was available it was still dirty and had loads in dents and singes on it. Worst of all, the rear tyres were illlegal. I have taken pictures to show this. I am not impressed at all. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DENISE - 04 August 2018
" Very easy to complete booking on line "
" Very easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GRAHAM - 03 August 2018
" So pleased we got the car we wanted and not the "or similar" alternative. Staff in both San Francisco and Vegas were efficient and polite. Would definitely use again. "
" Great staff, great price, wonderful car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SURINDER - 31 July 2018
" Value for money "
" Efficient and value for money. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by LAUWRENS - 30 July 2018
" Good service for fair price. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 30 July 2018
" No problems "
" Quick easy service, nice new Toyota Rav 4 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 26 July 2018
" Overall good experience "
" Great car as booked, quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GEOFFREY - 25 July 2018
" Very smooth and efficient. "
" No problems, so very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CARMEL - 23 July 2018
" Having ordered and paid for cars in February , it is very frustrating that the order can not be fulfilled. "
" We booked a second car for my brother and family and it was not available. We waited more than an hour while a substitute was found, then cleaned and told to return next day. He did so ,and waited 2 hours and still they did not have the car he had ordered in February. He had to take what was offered as he needed to travel out of Bay Area. It was extremely inconvenient as it wasn't big enough for the passengers and their luggage. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ANDREW - 22 July 2018
" As above but not your fault "
" Took for ever to pick car up as needed a swipe on the CC. None would work and no default PIN procedure. Staff bemused then not terribly interactive. Also given a mustang look a like with very limited luggage space so needed to keep cases in back seat "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 22 July 2018
" Auto Europe experience 10/10 but I think you are letting yourselves down by listing rentals with Advantage. Best thing I can say about them is that at least the car didnt break down! "
" I always find it useful if the vehicle which you have rented and paid for is waiting there for you when you arrive. We were told that ours had been given to somone else, which after an 11 hour flight from the UK and a half hour wait for the Advantage shuttle bus was exactly the last thing I wanted to hear. The car that eventually turned up was a return immediate turnaround which had 42k on the clock, had most definatly seen more than its fair share of action and was covered in what looked like dog hairs inside. I've done several US car rentals over the years and they have all been relatively trouble free affairs. That is of course until this time. I wont be renting from Advantage again thats for sure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by LEE - 20 July 2018
" See above field about sharing comments about the experience!! "
" Everything went very smoothly, car was almost new, counter staff weren't trying to up-sell everything. Only slight downside was I didn't know what to do after going on a toll-road, but registered on the toll-road site and they have taken the charges direct, so that was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SURINDER - 17 July 2018
" Great value for money "
" Had to wait for 45 minutes in queue at the Hertz counter at airport before being attended to by a customer representative. Unacceptable to have to wait so long. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by STEPHEN - 17 July 2018
" Having an office in Newcastle helped! "
" Contacted Alamo by email before getting to USA and response was timely and very helpful. Rang Alamo to request return to SFO airport rather than SF city centre and Tiffany was excellent - relatively small change, but made a significant difference to our experience and was handled simply and constructively. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PATRICIA - 16 July 2018
" See above "
" I'm always a bit nervous about rental car companies trying to charge extra when you pick up, etc. so it was a pleasure to come in, show my license and drive out ... all at the agreed price with no pressure. Nice car, easy return. It really was pretty smooth sailing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 11 July 2018
" When I booked I did t think it would cost me another 250 pound on to of what I paid. "
" I had to pay more than I was expecting as no mention of the extra cost in my original booking. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PETER - 10 July 2018
" Concern as above "
" What I am not happy about is that I was not told about the golden gate bridge San Francisco toll . I now expect to have to pay this and it will spoil my experience of your company and my memory of my California holiday.most unfair and I hope you can look at my concern sympathetic y "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 08 July 2018
" Easy transaction with Auto Europe and a competitive price "
" Booked an SUV but was given a 7 passenger people carrier? When I queried this they said it was in the same group and all they had ! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by PAUL - 05 July 2018
" Auto Europe provided a great experience for hiring our car , it cost exactly what they charged no hidden extras would highly recommend the service ...it was also the cheapest quote we received "
" Couldn't falter the whole experience , the car was great pick went smoothly drop off even smoother ....no hidden extras very happy all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROLF - 04 July 2018
" Read all the options, extras and restrictions when booking and stick to that decision staff at Europcar can be either pushing additional extras, like fuel, toll road payments etc, or they can be unhelpful in their silence on such matters. Although the staff could have been better, the car was good, price right and easy to deal with. "
" Although the car pick up point was quite a distance from the airport the shuttle bus was easy to deal with, by the time I had to return the car I was sufficiently proficient at driving in the USA to make it easy to find. Leave an hour either end of the journey to deal with the pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MOHAMMAD - 04 July 2018
" Lovely new car with high range specs, heated seats, great sound system and navigation included and the perfect size to fit all our luggage. Could not have asked for a better car for our road trip around California "
" Quick, easy and friendly service, everything clearly explained and no hidden fees attached "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GERARD - 03 July 2018
" Be extremely careful to photograph any faults when you collect the car "
" Found a dent on the driver side wing which I pointed out to the attendant. He said tell the person on the exit gate which I did. He just said don't worry, you are fully insured. On returning the vehicle the attendant noted the dent on the paperwork. I told him the dent was there when I collected the car and I had a timed and dated photograph of the dent to prove this but he wasnt interested. I added a note to his paperwork before signing it. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by KIM LEE - 03 July 2018
" I was one and half hours early (1 1/2+), the staff served me, without asking my permission or agreement, added $84 ( charges of 2 hours early take out of the car) to the $200 deposit to my credit card . I was just about to sign the agreement as i was tired of my jetlag, then realised there was extra $84 charges to the $200 deposit. This is a very crafty and dishonest addition, luckily I questioned the amount, and he quickly changed it back to $200 deposit. In fact because of his underhanded tactic, I decided to return the car 4 hours early. I was not happy dealing with Advantage Car Rental last March when I rented car through Europacar. This time is worst, left a very bad impression with this Advantage Car Rental again. Most likely, I'll just book through Alamo or other car rental then dealing with Advantage again. "
" I was one and half hours early (1 1/2+), the staff served me, without asking my permission or agreement, added $84 ( charges of 2 hours early take out of the car) to the $200 deposit to my credit card . I was just about to sign the agreement as i was tired of my jetlag, then realised there was extra $84 charges to the $200 deposit. This is a very crafty and dishonest addition, luckily I questioned the amount, and he quickly changed it back to $200 deposit. In fact because of his underhanded tactic, I decided to return the car 4 hours early. I was not happy dealing with Advantage Car Rental last March when I rented car through Europacar. This time is worst, left a very bad impression with this Advantage Car Rental again. Most likely, I'll just book through Alamo or other car rental then dealing with Advantage again. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SHEREEF - 03 July 2018
" I must say I got a great deal though auto europe, and I would definitely recommend it to friends and family. "
" I recieved the car with a 7/8th gas tank and returned it full. They wouldn't return the amount for the extra gas because the rental has been made through a third party. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ADELIA BINTI - 02 July 2018
" Smooth process, great value, and many choices of cars that are in good, if not great condition. "
" Always ease to rent with Alamo. The process from start to end has usually been smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JUSTIN - 02 July 2018
" Great staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PETER - 02 July 2018
" Online booking process was quite straightforward, and rental prices quoted were reasonable. "
" Very pleased with the car - large boot which took all our luggage, performed well throughout the three weeks even though we covered a lot of miles. Drop-off was very quick and efficient with quick transfer to airport. Just two issues. 1. Did not realise that pick-up was away from the airport, and needed a shuttle bus to get there. So pick-up took longer than expected. 2. On collection, lady at counter was a little pushy in trying to sell us extras. We ended up buying some breakdown cover that I'm not sure we really needed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 26 June 2018
" Taken to an Advantage depot somewhere in the industrial backstreets of San Francisco. Less than friendly reception staff who requested I sign an automated screen which claimed I had read and agreed to various documents which had not been shown to me prior to signing. I requested to see the documents referred to and this was reluctantly provided by the agent who was clearly annoyed at my request. Whilst reading the documents he made it plain that I could take it or leave it and go elsewhere if I was not happy. Having read the documents I decided to sign. He gave me the keys, took me to the only SUV available and walked off. The car was not very clean inside or out and was clearly well used with multiple scratches and dents etc which I duly recorded on the document provided. Faced with no alternative vehicle I decided to accept it to avoid the time consuming task of trying to arrange an alternative. Quality customer service is clearly not understood by staff at Advantage who even failed to give me the exit code for the security gate. Fortunately, despite my misgivings over the appearance of the car it did provide reliable service for the duration of my rental period. I paid to have it washed and valeted which also helped but the experience overall was far below the standard I have come to expect when arranging my previous rentals via Autoeurope. "
" My experience was not with Europcar as I had expected but with some outfit called Advantage. Less than impressed with them from start to finish. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by TERENCE - 24 June 2018
" Efficient and good value for money. "
" Straight forward experience, only slight critcism is that the car wasn't ready at our requested pick up time. We had to wait a further 1 1/2 hours. The condition of the car, scratches etc. wasn't noted at the time of hire, but not at return neither so no real issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by BARRIE - 22 June 2018
" Not happy about the transfer to & from the airport "
" The car was hired on the basis of an airport pick up but we had to catch an air train and then a 25 minute shuttle ride. We were not pleased after an 11 hour flight !!!!!!! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by DAVID - 09 June 2018
" Ok "
" Quick and efficient just a shame the car was dirty and not to the standards I would expect "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by LESLIE - 09 June 2018
" Good allround experience "
" Very good reception. Car a little dated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 22 May 2018
" easy professional "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHANIE - 18 May 2018
" I always rely on AutoEurope and have never had a bad experience due to them "
" Very, very unprofessional counter staff at SFO airport (manager was better). Ended up having to get a different car than what we booked because the SUV doesn't come with a cover for the trunk/boot space (weird!)... and no refund for the downgrade "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANTHONY - 18 May 2018
" Ok "
" Only fault was it took a long time to wait in queue. I was second in line but waited a good 20 mins. This was due to all the up selling. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 16 May 2018
" Auto Europe offer some great deals "
" Excellent customer service and great vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by BARTHOLOMEW - 15 May 2018
" Alamo consistently offer a positive experience. "
" Nice to get choice of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KIA LONG - 28 April 2018
" Efficienct service, good vehicle, hassle free, very good experience "
" Efficient staff, hassle free, friendly, good vehicle, will use them again for sure. Best experience so fat "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MICHAEL - 27 April 2018
" We enjoyed the whole trip as we had great use of the Ford Mustang "
" Alamo were very efficient and it was easy to pick up the car in San Francisco and drop it off in zoos Angeles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by COLLETTE - 04 July 2015
" Very satisfied with correspondence with Auto Europe and the representatives. Very competitive rates and easily understood website. "
" Was disappointed with the Dollar representative at San Francisco Airport who tried to sell additional insurance for roadside recovery when we were fully covered. "
SAN FRANCISCO, US - Reviewed by ELAINE - 24 June 2015
" My opinion of Dollar is very poor. They always try to make you purchase more from them and if you hesitate they make you feel guilty about not purchasing the extras they want you to have. I would never have gone with Dollar had I realised that they were the company we were renting from!!! We were persuaded to pay an extra $25 a day Insurance to cover us safely when we had already purchased adequate Insurance. On the previous trip we used a different rental company with absolutely none of the problems as with Dollar. "
SAN FRANCISCO, US - Reviewed by RAVINDER - 24 June 2015
SAN FRANCISCO, US - Reviewed by TONY - 24 June 2015
SAN FRANCISCO, US - Reviewed by DAVID - 23 June 2015
" excellent car and excellent srvice "
SAN FRANCISCO, US - Reviewed by NICK - 22 June 2015
" Quick clear process. Loved the fact I could choose my car "
SAN FRANCISCO, US - Reviewed by ROBERT - 20 June 2015
" You use Alamo and they are not very good. The vehicle had not been washed prior to our rental, there was no breakdown cover included with the rental and the counter clerk gave us the hard sell trying to get us to upgrade. We refused and he was not happy. The reason is that we did a one way rental and the car they gave us was 2 levels up from ours as that was the one they wanted moved up to Washington State, US. We rented from Sixt and Budget as well on this trip and will use them again. Good service, no hard sell, clean new cars. Polite. Ditch Alamo if you want to have repeat business. "
" See above. This box was not showing when I typed my feeings above and I am not going to repeat it. "
SAN FRANCISCO, US - Reviewed by LOUISE - 19 June 2015
SAN FRANCISCO, US - Reviewed by JOHN - 15 June 2015
" Friendly staff, quick turn around although it was busy. "
SAN FRANCISCO, US - Reviewed by RODNEY - 11 June 2015
" good service, good price, straightforward "
" long queue, but well organised, still try to sell extras "
SAN FRANCISCO, US - Reviewed by ALASTAIR - 08 June 2015
" Make clear when selecting an SUV that, while it may appear that it will take tow suitcases, the renter may not provide a load cover and therefore baggage will be visible. This caused us to switch from the desired SUV with additional height, to a saloon car with a boot/trunk at time of pick-up "
" Very helpful with tips about avoiding excessive bridge and road and bridge tolls and about refuelling options. I have noted earlier about issues on luggage and load covers "
SAN FRANCISCO, US - Reviewed by ALAN - 07 June 2015
" Overall service was good. However the agent I dealt with deliberately misinformed me about the system for paying bridge tolls around San Francisco and told me I had to take their Fastrak offer - cost approx $200 for four weeks hire! When I found that this was not the case I tried to cancel by telephone but had to return to the Airport agency to do so - at considerable inconvenience. It is easy to register the hire vehicle for Fastrak oneself which I did and paid $12 in tolls! "
SAN FRANCISCO, US - Reviewed by STEPHEN - 07 June 2015
" Good service from staff. Car upgrade very good. Not happy with pre pay fuel. You could fill car twice with what we were charged. "
" Ok but overcharged on pre pay fuel. Wish I had filled car myself. I will next time. "
SAN FRANCISCO, US - Reviewed by WAYNE - 04 June 2015
" Didn't explain the extra charge for plate pass at all in San Francisco, so I ended up being charged for 10 days, when I was only in the area for 2 days and would not have taken the option had I known how much this would add.Only used it a couple of times.This was a one way rental from SFO to LAX, and I had booked a hotel in Orange County for the 3rd night. Staff not very trustworthy or honest. We have rented from Dollar on numerous previously but now would hesitate to ever rent from them again "
SAN FRANCISCO, US - Reviewed by DOMINGO - 29 May 2015
SAN FRANCISCO, US - Reviewed by WALTER - 29 May 2015
" Good service, as usual. All internet info was clear with excellent prices on offer. "
" Car was in good shape. Friendly service, both at San Francisco Int and Oakland Int, where I picked up and dropped off the car. "
SAN FRANCISCO, US - Reviewed by SAM - 20 May 2015
" 1. We paid additional for the GPS but an additional device was not provided. Dollar said to discuss this directly with you afterwards since there was nothing they were able to do. 2. When we returned the car with a full tank of fuel as requested we were told by Dollar that there was no need but that a refund for the additional fuel would be possible by contacting Auto Europe directly. I have a copy of the receipts for the fuel. Looking for feedback on the above "
" 1. We paid additional for the GPS but an additional device was not provided. Dollar said to discuss this directly with you afterwards since there was nothing they were able to do. 2. When we returned the car with a full tank of fuel as requested we were told by Dollar that there was no need but that a refund for the additional fuel would be possible by contacting Auto Europe directly. I have a copy of the receipts for the fuel. Looking for feedback on the above "
SAN FRANCISCO, US - Reviewed by SARA - 18 May 2015
" Good, straight forward service. Would be good to be more specific about the roadside assistance included - we were unaware till collecting the car that this only covered specific mechanical failure and not flat tires etc and to cover the latter there was an additonal charge (which we decided not to take out). "
" Car was totally fine for our purpose and we had no issues at all; the staff at the pick up were helpful and efficient. Just one comment that the car was not really very clean; there was dog hair all over the parcel shelf, we found a dog biscuit on the back seat and there was smears of dog saliva all down the windows - we love dogs but had expected the car to be cleaner! "
SAN FRANCISCO, US - Reviewed by MICHAEL - 18 May 2015
" Booking extremely efficient. Insurance conditions could be clearer to reduce confusion when collecting vehicle "
" Took a long time to complete remaining paperwork and a little frantic in the garage collecting car, but all staff courteous and helpful "
SAN FRANCISCO, US - Reviewed by PETER - 14 May 2015
" I was disappointed that I had to pay $140+ on arrival at Dollar Rent A Car even though I was informed by Auto Europe that I had fully paid upfront. "
" I was disappointed that I had to pay $140+ on arrival at Dollar Rent A Car even though I was informed by Auto Europe that I had fully paid upfront. "
SAN FRANCISCO, US - Reviewed by DRAGAN - 05 May 2015
" good general service but satnav was pricey at $10per day. "
SAN FRANCISCO, US - Reviewed by DAVID - 03 May 2015
" Always provides competitive quotes "
" Good value and easily picked up and returned. Car had rather bald tyres which was a little worrying "
SAN FRANCISCO, US - Reviewed by RUSSELL - 12 April 2015
" Ready to get a ricee comparison and easy to book. "
" Quick to do the paperwork and collect your car. Cars are often scratched and often not very clean on the outside. Always clean on the inside. "
SAN FRANCISCO, US - Reviewed by MARINA - 23 March 2015
" competence, staff, service "
" car choice, airport location, staff and service excellent "
SAN FRANCISCO, US - Reviewed by REG - 10 January 2015
" Everything was fine and the price was exceptionally low. Definately will use you again. "
" Good nothing to complain about "
SAN FRANCISCO, US - Reviewed by SCOTT - 02 December 2014
" Execellent service with helpful and friendly staff. "
" Excellent service with helpful staff, very easy to use "
SAN FRANCISCO, US - Reviewed by MOORE - 25 November 2014
" no problems therefore no input on problem handling "
" no hiccups. car very acceptable. no problems therefore no comments on problem handling "
SAN FRANCISCO, US - Reviewed by ANTHONY - 22 November 2014
" Very straight forward collection and return. "
" I was handed two sets of keys on a crimped cable loop . Why not separate them so if one gets lost there is still a backup? Being able to connect my phone into the car over Bluetooth was great. "
SAN FRANCISCO, US - Reviewed by RODNEY - 12 November 2014
" Website easy to use. "
" Like most car rental companies, a queue at their airport counter, but having 4 people on duty, queue quickly shortened. Found staff polite and courteous, accepted the Auto Europe without any questions. No attempts were made to encourage an upgrade or extra insurance. "
SAN FRANCISCO, US - Reviewed by ANNA - 28 October 2014
" Good and efficient service. "
" Had to queue for over one hour to get the car because there was not enough staff to deal with customers. The car was fine, though. "
SAN FRANCISCO, US - Reviewed by RAYMOND - 20 October 2014
" I've used Auto Europe twice now - both times in USA - Alaska and California. I still find it difficult to believe the price - much cheaper than the rental companies even though your car comes from them anyway. My car was from Alamo cars - a new Kia at half the price I should have paid. I did pay extra for breakdown insurance from Alamo - but didn't have to. I would recommend Auto Europe to anyone travelling to the States. Totally hassle-free. "
" Great company - I have used them before. Straightforward pickup - chose my car from the lot and drove away! "
SAN FRANCISCO, US - Reviewed by ALED - 28 September 2014
" Spoke with Caitlin and was especially impressed by her. All went just as planned, can't thank her enough, "
" trouble free pick up and drop off..excellent service "
SAN FRANCISCO, US - Reviewed by MALCOLM - 26 September 2014
" Very easy to book ...... I also needed to speak with Auto Europe direct before booking and the member of staff was really helpful. Excellent. "
" Despite booking a car that was advertised as capable of carrying all our luggage I was persuaded by Alamo Rep to upgrade as the sales rep told me the booked car would not take our 2 large suitcases in the boot. Cost me an extra $276 US ....... very disappointed! The car we received was excellent but we did feel that we had been mis-sold. "
SAN FRANCISCO, US - Reviewed by SIMON - 26 September 2014
" Easy to book "
" Fast and efficient service "
SAN FRANCISCO, US - Reviewed by PENG - 21 September 2014
" nice service "
" Nice "
SAN FRANCISCO, US - Reviewed by CLIVE - 19 September 2014
" Ease of use. Maybe confirm the actual vehicle as confirmed. Actually ended up with a slightly smaller SUV than expected. "
" First class service and friendly staff. Fast service. "
SAN FRANCISCO, US - Reviewed by JOHN - 09 September 2014
" Good website user interface. Good prices Good selection of suppliers and cars "
" There was a long queue (line) at the San Francisco office, but in all other respects, service was fine and the rental was troublefree, and as good as any other rental experience! "
SAN FRANCISCO, US - Reviewed by RICHARD - 28 July 2014
" All I required was meet by Auto Europe at a very good price. "
" Very satisfied by Alamo and the car, every thing went smooth and no problems. The only problem was the lift from the train to the Alamo office which was over used and very packed for a small amount of customers.. "
SAN FRANCISCO, US - Reviewed by MAARTEN - 21 July 2014
" Very good price for a very good car. Everything included! "
" The staff was very friende and efficient. Everything was very straightforward and easy "
SAN FRANCISCO, US - Reviewed by KENNETH - 20 July 2014
" Very impressed with everything; the service, the car and the organisation in general. I would use it again and recommend it! "
" Very impresed with everything! "
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 06 June 2014
" All good. No comments. "
" Initially budget sent us to the wrong parking bay to collect the car, but they were friendly and professional in sorting the error. The car and return service were both great. "
SAN FRANCISCO, US - Reviewed by ELISABETH - 03 June 2014
" Straightforward booking on website, easy pick up in San Francisco with choice. Easy car return again, very straightforward. "
" See above. "
SAN FRANCISCO, US - Reviewed by KATHERINE - 20 May 2014
" Very clear and easy to use website and very good information included in the information received after booking. My only suggestion would be to be able to sort search results on website so that you can filter for specific companies "
" First time with Thrifty, always used Alamo previously. Have always been satisfied with the 'smallest' car from Alamo but with Thrifty the smallest car was tiny. Was a Mazda 2 with barely enough room for our luggage in the boot. Car is allocated to you when you arrive (whereas with Alamo you get to walk around and choose which car you want) "
SAN FRANCISCO, US - Reviewed by RICHARD - 22 April 2014
" Very easy and good value. "
" They were great in securing me the Mustang I wanted and even swopping for another one when it broke! "
SAN FRANCISCO, US - Reviewed by JAMES - 18 April 2014
" Have used your service in Spain,France and USA delighted with the service. "
" They couldn't have done more, even gave us a new vehicle. "
SAN FRANCISCO, US - Reviewed by JOHN - 22 March 2014
" I have used Auto Europe for well over five years and never had a problem. with the most recent hire it was an all inclusive, so no extras to pay. "
" They were very good , first car got a puncture on the second day , just before we were about the set off to Santa Barbara. They came out that night with a replacement car, and delivered in to our door, First class service! "
SAN FRANCISCO, US - Reviewed by ANDREW - 28 February 2014
" Excellent service, had to change dates and no fees for changing- perfect! "
" Car was available but suggested a replacement would be better. Easy to drop off car as well. Will use again. "
SAN FRANCISCO, US - Reviewed by BRYAN - 31 January 2014
" more maps abvale "
" verry helpfull "
SAN FRANCISCO, US - Reviewed by THEKLA - 29 January 2014
" Auto Europe are wonderfully helpful - I usually end up talking to someone on the phone as I am not totally comfortable with the web page.always friendly and extremely patient. "
" The car was dirty and had groceries in the back- something we discovered after a 5 hour drive. As we were going to a funeral I did not peruse the matter after one fruitless phonecall. The check in in San Francisco airport was vaguely concerned about it but I shall definitely thoroughly examine one of their cars after any long or short flight and whatever the hour. "
SAN FRANCISCO, US - Reviewed by YULIA - 12 December 2013
" Smooth transaction, as usual. "
" USB doc station for iPhone in my car didn't work, however, I had no time to address this issue with Alamo. Otherwise very good. "
SAN FRANCISCO, US - Reviewed by ANTHONY - 17 November 2013
" Mixed experience, in vegas, car was not ready and late. In San Fran, staff not helpful or friendly. That said, cheap rental and car was good (one car was good, one was disappointing) "
" Staff were not friendly at San Francisco office Asked to change car as it was of sub standard vs previous rentals (no leather seats, dents and scratches on vehicle, no USB point within vehicle, convertible roof broken) On leaving the office we also discovered our GPS battery died and the charger did not work so we had no GPS and no map! We have requested a refund on the GPS and awaiting a response "
SAN FRANCISCO, US - Reviewed by TREVOR - 10 November 2013
" Excellent, particulary the easy method of making the booking and the clear information provided "
" Staff at all locations were excellent. So helpful and friendly and could not do enough particulary when I asked if I could drop the car back to a different depot to that originally booked. No problem was the answer as I was a welcoming visitor and with no extra charge. "
SAN FRANCISCO, US - Reviewed by ANTHONY - 25 October 2013
" Best price for rental cars found in USA "
" Only choice was a Toyota RAV4.......would have preferred another option "
SAN FRANCISCO, US - Reviewed by JOHN - 24 October 2013
" Generally very good. The only thing I would suggest is additional clarification on what is and is not covered when it comes to the zero excess and break-down cover. On arrival to pick up the car with Alamo they attempted to sell me additional breakdown coverage, which I was unsure if it was needed. It is useful to know full details in advance of arrival as after a long flight I am not always in the best condition to make decisions. Other than that, a great service. "
" Generally fine. A bit too much trying to sell on additional breakdown cover (as mentioned above) and then on return of the car there was no one at the front desk. It was necessary to talk to the staff at the 'Enterprise' rentals section. No problems on return - I presented the car with a full tank of petrol and I was promptly given a receipt indicating there would be no additional charges. "
SAN FRANCISCO, US - Reviewed by ANDREW - 20 October 2013
" Best service of booking car rental to the USA I've experienced in years. Auto Europe gave the full explantion of what was included - and what wasn't - and even provided a free helpline. Excellent! "
" As usual with all companies in USA the rental counter staff are blunt, try to scare you into buying extra insurance and are deliberately misleading. When I refused the top up breakdown cover this guy even had the temerity to cross out the breakdown tel number on the front of the agreement (the actual number for all standard breakdown cover!!!)! I should have complained to a manager but that has never worked before. Always be confident, expect it & it won't ruin your trip just as you begin your holiday! Positive: Alamo did not sneak in any unmentioned charges for toll tags. The car was a good one - and no punctures or wobbly tyres, thankfully. I could select my own choice (2 available were damaged, so do have a good look around first!). "
SAN FRANCISCO, US - Reviewed by PETER - 17 October 2013
" Good customer service. Great prices. "
" Encouraged to buy breakdown cover when after, we realised we already had basic roadside assistance. Also encouraged to return with empty tank of petrol which cost us more then if we had filled it ourselves. "
SAN FRANCISCO, US - Reviewed by MICHAEL - 17 October 2013
" Excellent. Trouble free booking and everything went fine with Alamo in San Francisco "
" Every thing went fine with Alamo in San Francisco. Guy on our desk was great - friendly, helpful and made you feel valued (name was Warren I think). Great location - terminal shuttle, into Alamo office and car right there with no delay - gave me a choice of about 8 full size cars. "
SAN FRANCISCO, US - Reviewed by DAVID - 25 June 2013
" Very satisfied with the car, had a great experience. Would do it again "
" Good slick service. Could not really improve what you do. Maybe a few complimentary maps would be good. Not just tourist ones which leave out many of the streets "
SAN FRANCISCO, US - Reviewed by ANDREW - 11 June 2013
" Excellent organisation and information. "
" Very well set up, pick up was simple speedy and informative. Drop off was at a different location, but had excellent directions and was equally speedy and hassle free. "
SAN FRANCISCO, US - Reviewed by MARK - 27 May 2013
" Very good customer service "
" Good overall but should test sat nav equipment before releasing as mine had a fault with it. "
SAN FRANCISCO, US - Reviewed by DMITRI - 05 March 2013
" lowest price, but it will be perfect if You show message that the car rental company can take a deposit on credit card. "
" They can proffer more car alternatives in car category . They offer for me cars which not presented on their site. In my case they had not the Ford Taurus like in the advertising. It would be nice if client can chose by himself car in garage like company NATIONAL do. "
SAN FRANCISCO, US - Reviewed by RAHUL - 27 December 2012
" Service is good, clear and to the point but Alamo wasnt. "
" They charged us extra 100$ for a 4 wheel drive even though we rented a AWD Standard SUV. They even said its going to be 100$ per day extra without checking. I had to go back to the counter where they said the final total extra charge would be 100$ plus extra hidden charges. The total I had to pay was 192$ in addition to what i already paid to AutoEurope, basically doubling the whole cost. That being said booking through AutoEurope is still much cheaper. If i had gone through they would have definitely tripled the charge from their initial cost quote. "
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