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SAN FRANCISCO CAR HIRE REVIEWS
Car hire reviews in San Francisco
From Alcatraz to the Golden Gate Bridge, the US city of San Francisco is one of the most popular tourist destinations on the west coast. Its historical buildings and neighbourhood charms attract plenty of visitors annually. Along with its cultural attractions, the city also provides a vibrant atmosphere through its many bars, clubs and restaurants. The best way to get around this iconic place is by hiring a car, but if you’re still having some doubts, consult our car hire reviews in San Francisco and read what previous customers have thought of their experience when hiring through us.
Through our trusted partners Auto Europe has been present in San Francisco for many years – and with a car hire global experience of over 60 years, you’re guaranteed to be in safe hands. Along with car hire, we are also able to provide exceptional quotations for luxury car hire, motorhome hire and a transfer service. We provide a large fleet of vehicles to choose from, at numerous locations throughout San Francisco, including San Francisco Airport. Our customer service is available during and after your rental to settle any issues you may have. If you’d like to make a reservation, please call our agents who will guide you through the process.
AUTO EUROPE SAN FRANCISCO, UNITED STATES Car Rental Reviews
Average Rating for Auto Europe San Francisco:
SAN FRANCISCO, US - Reviewed by STEPHEN - 01 April 2022
" Excellent car at a competitive price. Great staff service polite and efficient. Will use again. "
" Excellent car at a competitive price. Great staff service polite and efficient. Will use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ANTHONY - 08 March 2022
" Good price for the car I ordeed "
" All good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by STUART - 11 December 2021
" Simple and efficient. It all worked out perfectly. "
" Great experience except for the long, slow-moving line at SFO. Not enough staff on the counter to deal with the bookings coming through at that time. Surely the pick-up times could have alerted the manager to the need for more on the counter...? Once there it was a hard sell on some many other options that we had already dismissed. "
Overall Value: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 09 September 2020
" Great Service, good choice of cars, efficient and good value. fast drop off. "
" Great, efficient, and good value. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 15 May 2020
" Easy booking experience, great price! "
" Easy pick up and drop off, great car! "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PHILLIP - 26 April 2020
" The trip did not occur due to the Corona Virus restrictions. However, Auto Europe and Alamo were very quick to offer a full refund. Satisfied with the result. "
" The trip did not occur due to the Corona Virus restrictions. However, Auto Europe and Alamo were very quick to offer a full refund. Satisfied with the result. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DOMINIC - 24 March 2020
" Smooth un-problematic transaction as always, well recommended "
" Great service as always! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GEOFFREY - 28 February 2020
" Easy booking "
" Efficient "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARCELA - 17 February 2020
" Highly recommended. Excellent service from start to finish. "
" The first car I was given was a "Sports" version which was not appropriate for my elderly mother so I immediately was given another car that was perfect. The staff at pick up and drop off were very efficient, courteous and professional. When I returned the tank full I was given a refund without any problems. Very impressed and pleased. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by HAROLD - 10 February 2020
" All worked seamlessly "
" Friendly, quick and professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PETER - 23 January 2020
" Good service and very easy to deal with! "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LYNN - 10 January 2020
" Very easy to deal with and dealt with the alterations requested to my booking efficiently. "
" Very flexible and no fuss describes my dealings with Alamo recently and in the past. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SZYMON - 08 January 2020
" Very good overall. "
" Very nice new car. Good exoerience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 20 December 2019
" overall experence was good "
" The on line booking was easy to use, the collection process went very smoothly, as did the return, I experenced no issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 29 November 2019
" Everything fine "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DARRELL - 16 November 2019
" No problems! "
" So easy, so good to have choice: thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEREMY - 15 November 2019
" Efficient, easy to understand, good value "
" Charmingt and efficient especailly as I had scraped their very nice car (all covered by insurance. Bit confused asto what might have been covered by higher level of insurance. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PHILIP - 12 November 2019
" All good "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 04 November 2019
" Cannot be faulted. Excellent service from start to finish. "
" Flawless service and a first class experience. Vehicle was excellent (not as advertised but still a great SUV). "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GURMEJ - 27 October 2019
" Easy modification to existing booking. "
" Excellent.m "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 22 October 2019
" Terms easy to understand would use again without hesitation "
" Service prompt and helpful "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by RICHARD - 22 October 2019
" Excellent experience all round "
" Polite, efficient and all as it should be - thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 22 October 2019
" I found some very good deals and the booking was very simple. I will always use Auto Europe in the future "
" The Alamo counter at SFO airport were very friendly and helpful, I was even able to negotiate a good deal on an upgrade. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 13 October 2019
" A very smooth and positive experience. "
" A smooth pick up and return. Staff friendly and helpful. Altogether a very positive experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MIRIAM - 12 October 2019
" Best car rental experience "
" Very efficient and staff very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 12 October 2019
" Trustworthy company Alamo are very good "
" Great busy at pick up but car was fine the return was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KRYSTIAN - 09 October 2019
" Very easy pick up and drop off. No ques at all. I will recommend Hertz in SF. "
" Very easy pick up and drop off. I will recommend Hertz in SF. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by BEN - 08 October 2019
" Very Good "
" Very Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARRY - 08 October 2019
" Good. "
" Helpful counter staff and quick easy return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LOUIS - 04 October 2019
" Great experience. "
" Excellent experience all round. Very easy to pick up and drop off car, and driving experience was really good. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 01 October 2019
" Good experience - vehicle was clean and of a high quality, staff we dealt with were great, we received a free upgrade on our vehicle and most importantly of all we were not given the hard-sell on up-selling from the colleague counter at pick-up. "
" Good experience - vehicle was clean and of a high quality, staff we dealt with were great, we received a free upgrade on our vehicle and most importantly of all we were not given the hard-sell on up-selling from the colleague counter at pick-up. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GRAHAM - 25 September 2019
" Very easy to book the car and a very reasonable price. Will definitely use the service again in future. "
" Very quick and easy pickup and drop-off. No pressure from counter staff to add additional insurance etc. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 23 September 2019
" Have already recommended your company to our niece. "
" Staff member recommended upgrade to more fuel efficient car as we were going to a lot of mileage. Very grateful. Cut cost in half. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JONATHAN - 22 September 2019
" Excellent service, excellent staff "
" Outstanding "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MOSESE - 21 September 2019
" Very good "
" Wonderful service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by YOUNES - 19 September 2019
" Very pleasant. "
" It was a good experience. I thank Alamo for their quality service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KIM - 19 September 2019
" All very good and efficient "
" All very good "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SIMEON - 17 September 2019
" Good "
" Good "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by YURY - 17 September 2019
" Valuable pricing "
" Stable quality "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MICHAEL - 16 September 2019
" Easy easy easy "
" Easy out easy in "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PHILLIP - 15 September 2019
" Reasonable value. Good car. "
" Excellent drop off experience "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ALAN - 14 September 2019
" Good competitive price. No fuss. "
" All ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 14 September 2019
" Good decision to go with autoeurope. The experience was easy and the company they selected delivered as advertised. "
" Great experience, quick, easy and friendly (never thought I'd be saying this about a car hire experience) "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MICHAEL - 11 September 2019
" Easy process in every way "
" Painless and efficient "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by PETER - 10 September 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SHAILESH - 07 September 2019
" Efficient, helpful staff at both SFO and LAX "
" Well specced car - GPS was essential. Free wifi would have been useful, or option to include this upfront in rental. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 02 September 2019
" Very helpful staff, excellent prices and good quality car "
" Very helpful staff, excellent prices and good quality car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 30 August 2019
" I found Auto Europe and Alamo very helpful and the whole car hire experience very slick and easy. "
" Very smooth transaction all round - very satisfied with vehicle (had a couple of small scratches on read driver side wheel arch and a some tyre wall paint on back wheel and a screen ding (circled in white marker pen) but otherwise in very clean & tidy good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MASSIMO - 20 August 2019
" Super suggested. "
" Nothing to say, all was perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 16 August 2019
" Very happy "
" The quality of the service at San Francisco airport was excellent. It started off our holiday perfectly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MAURICE - 08 August 2019
" Very satisfied. No attempts to sell extra protection or any of the nonsense you sometimes get with car hire. Very professional service. The car was excellent. Essentially brand new and made the road trip. We miss this car!! Thank you :) "
" The guy who dealt with us at pick up was great, we didn't have to wait a long time and he made the whole thing very easy. 'Ty' checked us back in and couldn't have been more helpful and friendly. Very good staff members. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 06 August 2019
" Very good. No problems "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CECILIA - 06 August 2019
" Good as I'm an Avis Preferred member and didn't have to wait "
" Good as I'm an Avis Preferred member and didn't have to wait "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ROBERT - 06 August 2019
" Great service "
" Excellent service at both collection and drop off. No issues at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NAVARATNAM - 22 July 2019
" very good "
" very good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JAN JOSEF - 17 July 2019
" Over 2000 miles in 2 weeks on a family road trip. The car was an essential part of the experience and never let us down. "
" Arrangements were quick and easy. It should be clearer that breakdown cover is not included. I expect a hired car to be fit for purpose at all times, so see this as a rental company responsibility. Car was amazing, fully loaded and ran without fault. As I'm new to the car and US driving I expect a run-down of functionality and a quick-start for SatNav, cruise, checking fluids, trip computer, etc I would have appreciated more certainty over the size of vehicle. Not all the cars in the SUV range were big enough (for 4 adults over 2,000 miles) e.g. Rav4, so I ended up committing to a full SUV which was really too big, physically and the 5.3L engine (I assume it wasn't the 6.2L but the documentation and manual didn't specify!) "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ABID - 15 July 2019
" I am a regular renter of cars so experience was good "
" simple and straight forward pick up, did the basic they needed to do "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LAURA - 12 July 2019
" All very easy to book, able to pay in home currency, bargain price "
" Drop off was very quick & easy. Only thing I would mention is that no one accompanied me to the car when I arrived & I had to work out what I was doing myself, with it being automatic (which, being from the UK, I was unfamiliar with). Managed to get it going & then the guy at the exit was very helpful though in giving me a quick lesson. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SAMUEL - 11 July 2019
" Very good deal overall and extremely transparent regarding additional costs for drivers under 25 "
" Excellent for pick up and drop off. Car was perfect for us. Only negative was that the GPS was a little naff for the 15.99 a day we paid for it! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by KHADIJA - 27 June 2019
" Very swift car return process, was impressed. "
" The breaks on the car were not great.. very slow response vs cars driven in the UK which was slightly worrying. Easy enough to drive. Would have been good to get a quick demo of the car, e.g. where wipers/lights were. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 22 June 2019
" Definitely use again. "
" No problems whatsoever, great SUV. Service very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PIERLUIGI - 14 June 2019
" Very efficient "
" Very efficient "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 11 June 2019
" No queue to collect car and easy drop off "
" Brilliant just what car rental should be "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 04 June 2019
" Excellent "
" Very good, as expected they like all others will try and push the add ons! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 28 May 2019
" went very smoothly "
" Got upgraded to a Ford Mustang convertible for an extra $10 per day! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PIOTR - 28 May 2019
" Great service, very fast response of any updates. "
" Fast and accurate service. Very good car. Good prices "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NICOLA - 17 May 2019
" as above "
" Completely seamless and very easy. Such a contrast to arriving at SF airport and a 2 hour line at immigration. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 14 May 2019
" All good "
" Easy to use , courteous staff , good well maintained vehicles, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 10 May 2019
" Booking Alamo US Car Hire with Auto Europe was easy and straight forward. Their prices were very competitive and inclusive of additional insurance cover with zero excess. I highly recommend them and will certainly use them again. "
" I always use Alamo for my US Car Hire and have always had excellent service. It's great being able to check in online and to use the automated screens for the pick up instead of queuing for the counter. Also, there is usually someone on hand incase you need assistance. This ensures you are on your way without delay. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TAINA - 26 April 2019
" Everything was smooth! "
" Everything worked fine, nice car, good price "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 24 April 2019
" Booking through Auto Europe turned out to be hassle free and well worth it "
" I am not able to find a fault with Alamo, excellent service, high standard of vehicles "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HYACINTHE - 17 April 2019
" Staff very helpful. Service efficient. Price good. "
" Staff very helpful. Vehicle excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DORA KIT HO - 16 April 2019
" always good experience "
" it went very well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAANUS - 02 April 2019
" Car was good, clean and well maintained. Pickup and drop-off went fast. Thank you! "
" Quick and easy car pickup, helpful personal. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 06 March 2019
" Our experience was smooth and easy from the very beginning and with an excellent rate charged. Could not be happier "
" We were warmly greeted by Warren at SFO. He was friendly and knowledgeable and is most certainly an asset to Alamo. We were very impressed by the fact we were able to select our car from the car park. Furthermore, we were delighted with our Nissan Rogue! We also liked the navigation system and especially the fact that it provided an internet hot-spot because we were using European mobiles. It was a 10 out of 10 experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARRY - 05 March 2019
" First class. I will be using that wherever possible in the future "
" The guy George on the desk really got is out of a huge hole as I lost my driving license during the journey and he was able to go on to the UK driving license information forum and find me. He was efficient, a tentative, polite and we as a result of his excellence enjoyed a wonderful seven day break in San Francisco "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 21 February 2019
" Easy pick up in San Francisco and even easier in San Diego. The drive down PCH was comfortable in the Tahoe. "
" Had the paperwork done and keys in my hand in no time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 27 January 2019
" Have used auto Europe a lot as visit San Francisco at least twice a year. Never had a problem before. Would probably use them again but stick to Alamo and need a good experience to restore my faith "
" Shuttle from airport to car rental facility then another shuttle to Europecar office off site not much fun after an 11 hr flight. Car we booked not available so had to take a large people carrier. Too large for parking on San Francisco streets. Lady at europcar not friendly. Told lies about petrol costs in San Francisco, to encourage us to pre pay. Luckily we didn't!! The shuttle drivers were lovely, very efficient and friendly "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SARMAD RAFIQUE - 20 January 2019
" Great, no complaints "
" Simple and smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SUPARTA - 11 January 2019
" Good option, and good pricing.. a bit of input maybe can change currency even though only indication. good bargain while basic insurance already included and many rental companies included. "
" overall experience still consider good, since I got a good rate from Autoeurope. when picking up car, used kiosk since afraid agent would try upsale their service (insurance etc), cars option not too many, but OK, but cleanliness abit questionable. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANA - 08 January 2019
" Good car, easy pick up, would use Alamo again. "
" Drop off was slow - was clear they were busy and overrun after the holidays. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 04 January 2019
" As simple as i would have hoped with no issues with the voucher or collecting the car on arrival. "
" Very smooth process with Alamo at SFO. very easy to drop car off at the end of the stay. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 25 December 2018
" Good overall. "
" Good customer service. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by TIM - 13 December 2018
" One minor irritation really didn't detract from my overall satisfaction with my experience. "
" Everything remarkably straightforward. My only and very minor issue was that the agent at the airport seemed far more interested in chatting to his colleague than dealing with me "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 25 November 2018
" Easy to use and cost effective. "
" This is the third time I've used Alamo and I will continue to do so, they are very competitively priced, extremely efficient and the staff aren't pushy in making you get add-ons that I don't need. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 25 November 2018
" My only complaint would be attempt to sell us extras on pickup. $10 per day for toll fees which would need to be paid. In 14 days and 2600 miles we did not have to pay one toll fee. This would have been an unnecessary cost of $140! "
" Smooth collection and dropoff. No problems "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by DAVID - 10 November 2018
" Simple and straight forward both collection and return. "
" Collection at San Francisco couldn't be easier a member of their staff took me through Express book in. Straight to collection, again another member of staff directed me to the vehicle. No problems or drama at all. Drop off of the vehicle was the same. No stress. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KATHLEEN - 02 November 2018
" Very quick and easy "
" Loved the self Check In booth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 01 November 2018
" Highly recommended. "
" Good staff, good service. Didn't take any time at all to pick up the vehicle and to drop off was very quick. No time wasted at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 01 November 2018
" Usually use Auto Europe when hiring cars. Always find their prices competitive and service good. "
" Car was clean and everything worked as it should. No complaints "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CYNFELYN - 30 October 2018
" Good rate booking through auto europe "
" Easy pickup and dropoff, no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RAYMOND - 27 October 2018
" All good. No problems at all. "
" All very simple. Transport provided from airport and back. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by TINA - 27 October 2018
" Would use them again, very good experience "
" Very nice car, great service, no problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDY - 27 October 2018
" Would definitely go with this company again "
" Very pleased with this rental company "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 22 October 2018
" Great value for money. Hassle free car rental in the US with no Insurance shortfall nightmares. Great job guys - keep up the good work. "
" Great value for money. Hassle free car rental in the US with no Insurance shortfall nightmares. Great job guys - keep up the good work. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JOHN - 13 October 2018
" All good. "
" Everything went very smoothly. No issues at all. Highly recommend. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 08 October 2018
" Wish breakdown cover was included not as an extra "
" Wish breakdown cover was included not as an extra "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ELIZABETH - 08 October 2018
" Good experience "
" Compact Car very basic and lots of body damage- mainly superficial but felt like had been heavily used. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by KIRILL - 07 October 2018
" Best USA prices "
" Car was not very clean. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOHN - 07 October 2018
" Hvae used auto europe on numerous occasin & the only small problems we have had with the renters, were sorted without further hastle. Will continue to use them for future rentals plus they have been there or thereabouts the cheapest on all occasions. "
" Having read some horrendous reviews of Europcar, were very anxious about using then. In fact had I read them within the cancellation window, would have cancelled & rebooked with another provider. The pick up process was stressful with us having to fill in a sheet with all defects listed. Also took pics of every scrape, dent & scuff. Tried not to let the stress of this affect our hire & vacation. BUT the return process was good, no phantom charges as were described in reviews. Transfer back to airport seamless with the driver being more than helpful. Again took loads of pics of the car upon return. On booking I thought the depot was on airport so was disappointed as having to travel on the skytrain to the rental car area only to find we had, with all our luggage, take a shuttle with a 20min trip to the depot to sign for & pick up our car. The car could have been cleaner, especially on the inside where some rubbish & hairs stuck to seat backs from the last renter were present. The pick up driver was more interested in her phone than helping us, so as 60year olds we had to handle, without assistance, our luggage both in & out of the bus whilst the driver was enthralled in her phone. The return driver was just the opposite, lifting luggage from our car onto & off the bus & offered even to find & place our luggage on a trolley. Saying all this I will avoid Europcar in future "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by BRIAN - 07 October 2018
" From pick up in San Francisco to drop off at Los Angeles the whole experience was faultless with very efficient service -car provided was fantastic, "
" WHOLE EXPERIENCE WAS SUPERB "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NICHOLAS - 05 October 2018
" great "
" great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 04 October 2018
" I was very impressed with the price and the fact that everything was included- No extras to pay on pickup- very refreshing "
" On returning the car I was charged for a GPS which should have been included. When I pointed this out it was quickly rectified. I was impressed with the overall experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 01 October 2018
" i found the prices quoted by auto europe very good and with the extra cover supplied was excellent value shall use again when looking to hire car. "
" easy quick pick up of car no problems or hold ups "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 30 September 2018
" Easy transaction "
" Very positive experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KAMRAN - 30 September 2018
" Would use this service again and Alamo. "
" Perfect, easy to use service, no up selling by local staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 25 September 2018
" We would recommend "
" Excellent from the start "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by THALIA - 14 September 2018
" Easy booking process & great prices. "
" I would like to praise our rental agent at SFO - "Jay from the Bay". He was amazingly friendly & helpful & really made my day after a long flight from London. 1000% to Jay for outstanding service!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DAVID - 13 September 2018
" No problem with auto europe as price good wirh no hidden charges and choice. "
" We picked up the suv on the Monday evening, parked up for the night at the hotel in san francisco . Following morning drove rhe car for 10 miles or so when the engine management light came on and car went into limp mode. Managed to park up but then took an eternity to contact alamo and get a response. When they did respond they told us we would have to wait 3 hours for a replacement. This was unacceptable. They then told us we could drive to Enterprise who could give us a replacement vehicle which was a few miles away. This we did but no one there. Finally given replacement vehicle but of an inferior category. Lidged a xomplaint when dropping off vehicle at San Diego. Not happy. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by DIEGO - 12 September 2018
" all good, exactly as you would like it to work out... "
" all good, exactly as you would like it to work out... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARIUS - 09 September 2018
" everything good "
" more car to choose from "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUSSELL - 07 September 2018
" all good - nothing to report "
" nothing to report - all good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by FICHARD IAN - 04 September 2018
" Good "
" Efficient friendly staff clean comfortable car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CAROLE - 31 August 2018
" Straightforward "
" Quick and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JONATHAN - 30 August 2018
" great experience. "
" great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 27 August 2018
" As good as you'd hope for "
" Liked the pick your own car service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK - 25 August 2018
" Overall very good "
" Very Long wait for pick up but otherwise very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 15 August 2018
" Good, easy to use website and excellent price "
" Excellent quick and friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DENISE - 04 August 2018
" Very easy to complete booking on line "
" Very easy and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GRAHAM - 03 August 2018
" So pleased we got the car we wanted and not the "or similar" alternative. Staff in both San Francisco and Vegas were efficient and polite. Would definitely use again. "
" Great staff, great price, wonderful car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SURINDER - 31 July 2018
" Value for money "
" Efficient and value for money. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by LAUWRENS - 30 July 2018
" Good service for fair price. "
" Very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 30 July 2018
" No problems "
" Quick easy service, nice new Toyota Rav 4 "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 26 July 2018
" Overall good experience "
" Great car as booked, quick pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GEOFFREY - 25 July 2018
" Very smooth and efficient. "
" No problems, so very happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MOHAMMAD - 04 July 2018
" Lovely new car with high range specs, heated seats, great sound system and navigation included and the perfect size to fit all our luggage. Could not have asked for a better car for our road trip around California "
" Quick, easy and friendly service, everything clearly explained and no hidden fees attached "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ADELIA BINTI - 02 July 2018
" Smooth process, great value, and many choices of cars that are in good, if not great condition. "
" Always ease to rent with Alamo. The process from start to end has usually been smooth. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LESLIE - 09 June 2018
" Good allround experience "
" Very good reception. Car a little dated. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 22 May 2018
" easy professional "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 16 May 2018
" Auto Europe offer some great deals "
" Excellent customer service and great vehicle "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by BARTHOLOMEW - 15 May 2018
" Alamo consistently offer a positive experience. "
" Nice to get choice of cars "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 27 April 2018
" We enjoyed the whole trip as we had great use of the Ford Mustang "
" Alamo were very efficient and it was easy to pick up the car in San Francisco and drop it off in zoos Angeles. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by RODNEY - 11 June 2015
" good service, good price, straightforward "
" long queue, but well organised, still try to sell extras "
SAN FRANCISCO, US - Reviewed by ALASTAIR - 08 June 2015
" Make clear when selecting an SUV that, while it may appear that it will take tow suitcases, the renter may not provide a load cover and therefore baggage will be visible. This caused us to switch from the desired SUV with additional height, to a saloon car with a boot/trunk at time of pick-up "
" Very helpful with tips about avoiding excessive bridge and road and bridge tolls and about refuelling options. I have noted earlier about issues on luggage and load covers "
SAN FRANCISCO, US - Reviewed by WALTER - 29 May 2015
" Good service, as usual. All internet info was clear with excellent prices on offer. "
" Car was in good shape. Friendly service, both at San Francisco Int and Oakland Int, where I picked up and dropped off the car. "
SAN FRANCISCO, US - Reviewed by MICHAEL - 18 May 2015
" Booking extremely efficient. Insurance conditions could be clearer to reduce confusion when collecting vehicle "
" Took a long time to complete remaining paperwork and a little frantic in the garage collecting car, but all staff courteous and helpful "
SAN FRANCISCO, US - Reviewed by DAVID - 03 May 2015
" Always provides competitive quotes "
" Good value and easily picked up and returned. Car had rather bald tyres which was a little worrying "
SAN FRANCISCO, US - Reviewed by RUSSELL - 12 April 2015
" Ready to get a ricee comparison and easy to book. "
" Quick to do the paperwork and collect your car. Cars are often scratched and often not very clean on the outside. Always clean on the inside. "
SAN FRANCISCO, US - Reviewed by MARINA - 23 March 2015
" competence, staff, service "
" car choice, airport location, staff and service excellent "
SAN FRANCISCO, US - Reviewed by REG - 10 January 2015
" Everything was fine and the price was exceptionally low. Definately will use you again. "
" Good nothing to complain about "
SAN FRANCISCO, US - Reviewed by SCOTT - 02 December 2014
" Execellent service with helpful and friendly staff. "
" Excellent service with helpful staff, very easy to use "
SAN FRANCISCO, US - Reviewed by MOORE - 25 November 2014
" no problems therefore no input on problem handling "
" no hiccups. car very acceptable. no problems therefore no comments on problem handling "
SAN FRANCISCO, US - Reviewed by ANTHONY - 22 November 2014
" Very straight forward collection and return. "
" I was handed two sets of keys on a crimped cable loop . Why not separate them so if one gets lost there is still a backup? Being able to connect my phone into the car over Bluetooth was great. "
SAN FRANCISCO, US - Reviewed by RODNEY - 12 November 2014
" Website easy to use. "
" Like most car rental companies, a queue at their airport counter, but having 4 people on duty, queue quickly shortened. Found staff polite and courteous, accepted the Auto Europe without any questions. No attempts were made to encourage an upgrade or extra insurance. "
SAN FRANCISCO, US - Reviewed by ANNA - 28 October 2014
" Good and efficient service. "
" Had to queue for over one hour to get the car because there was not enough staff to deal with customers. The car was fine, though. "
SAN FRANCISCO, US - Reviewed by RAYMOND - 20 October 2014
" I've used Auto Europe twice now - both times in USA - Alaska and California. I still find it difficult to believe the price - much cheaper than the rental companies even though your car comes from them anyway. My car was from Alamo cars - a new Kia at half the price I should have paid. I did pay extra for breakdown insurance from Alamo - but didn't have to. I would recommend Auto Europe to anyone travelling to the States. Totally hassle-free. "
" Great company - I have used them before. Straightforward pickup - chose my car from the lot and drove away! "
SAN FRANCISCO, US - Reviewed by ALED - 28 September 2014
" Spoke with Caitlin and was especially impressed by her. All went just as planned, can't thank her enough, "
" trouble free pick up and drop off..excellent service "
SAN FRANCISCO, US - Reviewed by MALCOLM - 26 September 2014
" Very easy to book ...... I also needed to speak with Auto Europe direct before booking and the member of staff was really helpful. Excellent. "
" Despite booking a car that was advertised as capable of carrying all our luggage I was persuaded by Alamo Rep to upgrade as the sales rep told me the booked car would not take our 2 large suitcases in the boot. Cost me an extra $276 US ....... very disappointed! The car we received was excellent but we did feel that we had been mis-sold. "
SAN FRANCISCO, US - Reviewed by SIMON - 26 September 2014
" Easy to book "
" Fast and efficient service "
SAN FRANCISCO, US - Reviewed by PENG - 21 September 2014
" nice service "
" Nice "
SAN FRANCISCO, US - Reviewed by CLIVE - 19 September 2014
" Ease of use. Maybe confirm the actual vehicle as confirmed. Actually ended up with a slightly smaller SUV than expected. "
" First class service and friendly staff. Fast service. "
SAN FRANCISCO, US - Reviewed by JOHN - 09 September 2014
" Good website user interface. Good prices Good selection of suppliers and cars "
" There was a long queue (line) at the San Francisco office, but in all other respects, service was fine and the rental was troublefree, and as good as any other rental experience! "
SAN FRANCISCO, US - Reviewed by RICHARD - 28 July 2014
" All I required was meet by Auto Europe at a very good price. "
" Very satisfied by Alamo and the car, every thing went smooth and no problems. The only problem was the lift from the train to the Alamo office which was over used and very packed for a small amount of customers.. "
SAN FRANCISCO, US - Reviewed by MAARTEN - 21 July 2014
" Very good price for a very good car. Everything included! "
" The staff was very friende and efficient. Everything was very straightforward and easy "
SAN FRANCISCO, US - Reviewed by KENNETH - 20 July 2014
" Very impressed with everything; the service, the car and the organisation in general. I would use it again and recommend it! "
" Very impresed with everything! "
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 06 June 2014
" All good. No comments. "
" Initially budget sent us to the wrong parking bay to collect the car, but they were friendly and professional in sorting the error. The car and return service were both great. "
SAN FRANCISCO, US - Reviewed by ELISABETH - 03 June 2014
" Straightforward booking on website, easy pick up in San Francisco with choice. Easy car return again, very straightforward. "
" See above. "
SAN FRANCISCO, US - Reviewed by KATHERINE - 20 May 2014
" Very clear and easy to use website and very good information included in the information received after booking. My only suggestion would be to be able to sort search results on website so that you can filter for specific companies "
" First time with Thrifty, always used Alamo previously. Have always been satisfied with the 'smallest' car from Alamo but with Thrifty the smallest car was tiny. Was a Mazda 2 with barely enough room for our luggage in the boot. Car is allocated to you when you arrive (whereas with Alamo you get to walk around and choose which car you want) "
SAN FRANCISCO, US - Reviewed by RICHARD - 22 April 2014
" Very easy and good value. "
" They were great in securing me the Mustang I wanted and even swopping for another one when it broke! "
SAN FRANCISCO, US - Reviewed by JAMES - 18 April 2014
" Have used your service in Spain,France and USA delighted with the service. "
" They couldn't have done more, even gave us a new vehicle. "
SAN FRANCISCO, US - Reviewed by JOHN - 22 March 2014
" I have used Auto Europe for well over five years and never had a problem. with the most recent hire it was an all inclusive, so no extras to pay. "
" They were very good , first car got a puncture on the second day , just before we were about the set off to Santa Barbara. They came out that night with a replacement car, and delivered in to our door, First class service! "
SAN FRANCISCO, US - Reviewed by ANDREW - 28 February 2014
" Excellent service, had to change dates and no fees for changing- perfect! "
" Car was available but suggested a replacement would be better. Easy to drop off car as well. Will use again. "
SAN FRANCISCO, US - Reviewed by BRYAN - 31 January 2014
" more maps abvale "
" verry helpfull "
SAN FRANCISCO, US - Reviewed by THEKLA - 29 January 2014
" Auto Europe are wonderfully helpful - I usually end up talking to someone on the phone as I am not totally comfortable with the web page.always friendly and extremely patient. "
" The car was dirty and had groceries in the back- something we discovered after a 5 hour drive. As we were going to a funeral I did not peruse the matter after one fruitless phonecall. The check in in San Francisco airport was vaguely concerned about it but I shall definitely thoroughly examine one of their cars after any long or short flight and whatever the hour. "
SAN FRANCISCO, US - Reviewed by YULIA - 12 December 2013
" Smooth transaction, as usual. "
" USB doc station for iPhone in my car didn't work, however, I had no time to address this issue with Alamo. Otherwise very good. "
SAN FRANCISCO, US - Reviewed by ANTHONY - 17 November 2013
" Mixed experience, in vegas, car was not ready and late. In San Fran, staff not helpful or friendly. That said, cheap rental and car was good (one car was good, one was disappointing) "
" Staff were not friendly at San Francisco office Asked to change car as it was of sub standard vs previous rentals (no leather seats, dents and scratches on vehicle, no USB point within vehicle, convertible roof broken) On leaving the office we also discovered our GPS battery died and the charger did not work so we had no GPS and no map! We have requested a refund on the GPS and awaiting a response "
SAN FRANCISCO, US - Reviewed by TREVOR - 10 November 2013
" Excellent, particulary the easy method of making the booking and the clear information provided "
" Staff at all locations were excellent. So helpful and friendly and could not do enough particulary when I asked if I could drop the car back to a different depot to that originally booked. No problem was the answer as I was a welcoming visitor and with no extra charge. "
SAN FRANCISCO, US - Reviewed by ANTHONY - 25 October 2013
" Best price for rental cars found in USA "
" Only choice was a Toyota RAV4.......would have preferred another option "
SAN FRANCISCO, US - Reviewed by JOHN - 24 October 2013
" Generally very good. The only thing I would suggest is additional clarification on what is and is not covered when it comes to the zero excess and break-down cover. On arrival to pick up the car with Alamo they attempted to sell me additional breakdown coverage, which I was unsure if it was needed. It is useful to know full details in advance of arrival as after a long flight I am not always in the best condition to make decisions. Other than that, a great service. "
" Generally fine. A bit too much trying to sell on additional breakdown cover (as mentioned above) and then on return of the car there was no one at the front desk. It was necessary to talk to the staff at the 'Enterprise' rentals section. No problems on return - I presented the car with a full tank of petrol and I was promptly given a receipt indicating there would be no additional charges. "
SAN FRANCISCO, US - Reviewed by ANDREW - 20 October 2013
" Best service of booking car rental to the USA I've experienced in years. Auto Europe gave the full explantion of what was included - and what wasn't - and even provided a free helpline. Excellent! "
" As usual with all companies in USA the rental counter staff are blunt, try to scare you into buying extra insurance and are deliberately misleading. When I refused the top up breakdown cover this guy even had the temerity to cross out the breakdown tel number on the front of the agreement (the actual number for all standard breakdown cover!!!)! I should have complained to a manager but that has never worked before. Always be confident, expect it & it won't ruin your trip just as you begin your holiday! Positive: Alamo did not sneak in any unmentioned charges for toll tags. The car was a good one - and no punctures or wobbly tyres, thankfully. I could select my own choice (2 available were damaged, so do have a good look around first!). "
SAN FRANCISCO, US - Reviewed by PETER - 17 October 2013
" Good customer service. Great prices. "
" Encouraged to buy breakdown cover when after, we realised we already had basic roadside assistance. Also encouraged to return with empty tank of petrol which cost us more then if we had filled it ourselves. "
SAN FRANCISCO, US - Reviewed by MICHAEL - 17 October 2013
" Excellent. Trouble free booking and everything went fine with Alamo in San Francisco "
" Every thing went fine with Alamo in San Francisco. Guy on our desk was great - friendly, helpful and made you feel valued (name was Warren I think). Great location - terminal shuttle, into Alamo office and car right there with no delay - gave me a choice of about 8 full size cars. "
SAN FRANCISCO, US - Reviewed by DAVID - 25 June 2013
" Very satisfied with the car, had a great experience. Would do it again "
" Good slick service. Could not really improve what you do. Maybe a few complimentary maps would be good. Not just tourist ones which leave out many of the streets "
SAN FRANCISCO, US - Reviewed by ANDREW - 11 June 2013
" Excellent organisation and information. "
" Very well set up, pick up was simple speedy and informative. Drop off was at a different location, but had excellent directions and was equally speedy and hassle free. "
SAN FRANCISCO, US - Reviewed by MARK - 27 May 2013
" Very good customer service "
" Good overall but should test sat nav equipment before releasing as mine had a fault with it. "
SAN FRANCISCO, US - Reviewed by DMITRI - 05 March 2013
" lowest price, but it will be perfect if You show message that the car rental company can take a deposit on credit card. "
" They can proffer more car alternatives in car category . They offer for me cars which not presented on their site. In my case they had not the Ford Taurus like in the advertising. It would be nice if client can chose by himself car in garage like company NATIONAL do. "
SAN FRANCISCO, US - Reviewed by RAHUL - 27 December 2012
" Service is good, clear and to the point but Alamo wasnt. "
" They charged us extra 100$ for a 4 wheel drive even though we rented a AWD Standard SUV. They even said its going to be 100$ per day extra without checking. I had to go back to the counter where they said the final total extra charge would be 100$ plus extra hidden charges. The total I had to pay was 192$ in addition to what i already paid to AutoEurope, basically doubling the whole cost. That being said booking through AutoEurope is still much cheaper. If i had gone through they would have definitely tripled the charge from their initial cost quote. "
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