AUTO EUROPE SANTORINI, GREECE Car Rental Reviews

SANTORINI, GR - Reviewed by ANITA - 07 July 2025

" Booking with autoeurope was easy - wouldn't recommend Exer at all "

" They tried to get us to pay for cleaning the car, when the inside was spotless and the outside was dusty- the manager specifically said dusty was fine and damage to the car that we didn't cause - the lady kept saying "don't worry, insurance will pay" - I was fuming! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by ADIL - 06 July 2025

" Drove around 1000km - good service car was clean and tidy "

" Beautiful car and customer service Will recommend to anyone "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by VICTORIA - 02 July 2025

" See above "

" Didn't want to take American Express and I wasn't told this in advance and it was the only credit card I had. One of the lights wasn't working on the car, the back windscreen wiper was completely missing, there was absolutely no screen wash in the tank and I had to fill it up myself "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

SANTORINI, GR - Reviewed by PAUL - 13 June 2025

" Booking with AutoEurope super easy and always excellent service/value for money. "

" We always use AE when visiting Santorini and always highly delighted. Usually cars from Goldcar. Very poor experience this time with Centauro. When i refused their own fully comp insurance (as purchased through AE) the attitude of the counter staff became very poor. We were given a key and pointed to a car with no walk around or any explanation of the car controls: loaded our cases and flight bags and tried to start the car. The key would not turn in the ignition. Went back to the office and one of the staff members came out to try it. A second lady then came out and gestured towards another car. We were clearly shown to the wrong car. Unloaded cases and bags and reloaded the correct vehicle. No apology offered for the confusion and again not shown any of the controls. Drove away to then find there was no screen wash when I tried to clean the windscreen. Upon return after 14 days rental where we did not have any accidents or bumps I was made aware of scuffs and light scratches on the rear bumper...clearly made by another car. I was charged €300 damage which I'm now claiming through the insurance taken out when booking the rental. Found the whole experience with Centauro poor on this occasion, BUT we will definitely continue to use AutoEurope for every trip. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by BENJAMIN - 02 May 2025

" Bargain rental, newish car and no issues "

" No issues at all, all smooth and very cheap "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by DAVID - 28 April 2025

" Great all round Would recommend these "

" Great experience Very friendly Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by NICHOLAS - 19 April 2025

" When you get to the compound everything is good. But you were already lied to, so it takes some getting over "

" I was expecting it to be on airport. As it says in the advert. But it was shuttle bus. The end "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by CHANDRESH - 15 April 2025

" Friendly staff, good value for money "

" Friendly staff, good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by VANESSA - 02 November 2024

" Fab! Cheap and easy way to explore Greece! "

" All good! Located across the road from the airport. Easy and efficient process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by CHARLES PETER - 30 October 2024

" Car rental was efficient and a problem I had with deposit return was sorted swiftly "

" Fast service at car rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by PAUL - 26 October 2024

" Used many times before and will probably use again...providing we get a car in much better condition next time. "

" Aware it was end of season but probably the worst one we've had via AutoEurope. Very badly scratched and scuffed and lots of dints/bumps. Assured it was mechanically sound yet the tyre pressure and engine temperature lights kept coming on throughout the week. No major need to return the vehicle as didn't use it that much whilst on Santorini. We are visiting again in May 2025 so hopefully we get a much nicer car next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SANTORINI, GR - Reviewed by GRAHAM DENNIS - 19 October 2024

" No problems, great price "

" Simple and straightforward booking, payment, collection and return! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by DAVID - 12 October 2024

" See above. All in all not the level of service expected from Avis! "

" The first car offered - a Citroen C3 - proved to be not acceptable as the plastic front bumper was upon inspection detached on the driver side (and the AVIS team were unaware of that til we pointed it out), The second car provided was - an Opel Corsa - was notably older (with over 11000 km on the clock, despite being on a small island...) with numerous scratches etc, and the fuel gauge was faulty, showing 3/4 full buy we were assured it was a fault not a part-empty tank. However when we came to fill the car before return the gauge went to the full mark, but the desk said that fault was intermittent and that the 15litre of full was compatible with the 200km we had driven! We have no way of knowing if that was the case. All in all, we felt we had been placed-off with a 'Budget' car rather than the 'Avis' car we had booked and paid for. Secondly, Avis desk said that as we had booked through yourselves, rather than direct, we forfeited the Avis Preferred Plus bonus of a free 2nd driver - and were therefore charged an extra €20 for the 4-day hire. PS We had arrived early to pick the car but the Avid desk declined to allow to bring the hire period - pick up and return - by an hour, claiming he hadn't received the car back yet, despite several cars sitting on the letting bay. All in all not the level of service expected from Avis! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SANTORINI, GR - Reviewed by MASSIMO - 08 October 2024

" I was happy with the car. The only minor issue was that my key occasionally did not open the doors maybe due to a battery issue. "

" The pick-up was smoothless and fast, and the return was the same. I was impressed and hope to useAuto Union again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTORINI, GR - Reviewed by DOUGLAS - 31 August 2024

" All good, no issues "

" Great service, very quick collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by TONY - 13 August 2024

" No real issues other than the ones stated above "

" I contacted you circa 1 week before arrival as I paid extra for insurance but still I was required to pay a holding deposit in addition to the rental price. Car was ok but dirty, it had been cleaned but not very well "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by NARAYAN - 05 August 2024

" Hassle free hire and return experience "

" Absolutely seamless hire experience and no fuss return , great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by PHILIP - 05 August 2024

" Helpful staff "

" Good staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by ADRIAN - 06 July 2024

" Experience with Auto Europe wasn't bad but I feel the organisation should be vetting the companies it promotes. "

" There were numerous areas of damage to the vehicle I was allocated. The Agent took photos at the collection but these were not subsequently provided with the collection form. They could also not be located at drop off and I was told the original agent had been fired. The drop off agent alleged that there was damage over and above that at collection and I was forced to pay for this damage despite there being no photographic evidence of the original condition. It felt like I was being scammed but as I had a plane to catch I had no option but to pay. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by MARTIN - 02 July 2024

" No problems. "

" Very friendly and helpful staff on pick-up and drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by GRAHAME - 23 June 2024

" An excellent location for collecting and returning vehicle being on airport. Staff were curious and helpful on collection and return. Only criticism is that vehicle deposit would take 20 days to repatriate to account "

" The hire company is opposite to airport arrivals which is a bonus with easy pick up. Paperwork was completed with reasonable efficiency. Returning vehicle was easy, although a little surprised to learn that deposit on return would take 20 days "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by DAVID - 22 June 2024

" Easy booking, information was good by would use again "

" People were very friendly and helpful, airport transfer was very easy and efficient. Centauro were very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by YEE HWA - 14 June 2024

" We always use AutoEurope as great website with excellent pricing "

" Very efficient and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTORINI, GR - Reviewed by PAUL - 09 June 2024

" Used Goldcar many times over the years..never ever had any problems. Will always recommend "

" Absolutely faultless. Friendly staff, newish vehicle. Excellent value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by FREDDIE - 09 June 2024

" Not getting zero excess on my booking and I did not get too much help from auto Europe customer service. They offer me to change company but have to pay more out of pocket "

" Booked zero excess, however autoeurope or carwiz did not book any insurance, therefore I had paid extra on collections "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by GUILLERMO - 03 May 2024

" I booked with you about 9 out of 10. "

" The vehicle was old, although no dents, it had 100000 km. Worn steering wheel "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

SANTORINI, GR - Reviewed by JAMES - 01 May 2024

" Have used Auto Europe often and have always been happy with the experience. "

" A pleasant and easy experience. The Centaura staff were efficient and helpful .Collecting and returning the vehicle was swiftly handled and I was very satisfied to have used this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by MALCOLM - 24 October 2023

" See above, Thrifty were very good. "

" Very well located at the airport but it would be useful if the Thrifty name was placed by the Hertz sign. As it happened I asked the chap on the Hertz desk if he knew where Thrifty were to be informed it was there. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by BOON YEW - 24 October 2023

" I've used autoeurope before and the booking experience including the interactions with the rental companies have been so far straightforward, good and reliable - which is what it should be. The additional cover and assurance offered by autoeurope is good for peace of mind. This trip was no exception. "

" Volta4U were conveniently located outside Santorini airport. The price was very affordable. The staff who processed the work were quick despite some queues... the walkthrough of the vehicle felt a bit rushed, but the person did a decent job of walking me through the superficial surface damages already on the car. The vehicle interior and the child seats were slightly worn but otherwise very useable -- we didn't have an issue with this. There was a "glow plug" warning sign which came up a few times but didn't seem to affect the vehicle, but the staff said not to worry. I returned the car without any hassle. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SANTORINI, GR - Reviewed by IAN - 13 October 2023

" the kindest thing we could say was that the car was probably appropriate for our needs and the poor roads in the area. "

" 1 the agent was not present at the airport to deliver the car - third party car provisers called them for us and they subsequently arrived on foot. 2 the pick up was transacted behind a car wash facility near the airport, that we had to walk to down the access road and then through a small industrial estate - I dont think the company has an office... 3 the car had an engine warning light on permanently 4 the car had tyre pressure warning lights on permanently 5 we had to call the agent half an hour before arriving at the drop off, which was done at the same place as the collection. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

SANTORINI, GR - Reviewed by SZYMON - 30 September 2023

" Good "

" No problems at all. Quick collection and drop off of the car. The staff at Santorini airport was friendly and they did not push for extras. Will definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by NEIL - 25 September 2023

" Everything explained and good price ! "

" The car ,although not perfect ,was in a good condition and clean .. when we handed the car there were no problems after checking ... would use again ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by ORESTIS - 24 September 2023

" PLEASE SHARE YOUR COMMENTS ABOUT THE EXPERIENCE "

" Good and helpful staff. Flight had small delay which resulted having to pick up 30 mins after their 2100 closing time, and that resulted in having to pay an out of hours premium. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by CHRISTOPHER - 21 September 2023

" Couldn't have been easier. "

" Very quick and efficient. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by ANTONIO - 18 September 2023

" Regarding autoeurope,everything was ok with our reeervation. "

" A bit disorganized pick up in the middle of the airport street since the company does not have an office.Also had to drop it off at isolated lot nearby. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by ALAN - 12 September 2023

" Would not use them again. "

" I was scammed at a petrol station, I gave the receipts to exer, when the police required the receipts, exer couldn't find the vital receipt. So I ended up have to pay extra. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by COLIN - 13 August 2023

" All good. "

" All fine, easy pickup and return. Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by MARCO - 06 August 2023

" as above "

" dissapppinted thr arriving 10 minutes late at 9.10pm, 25 eur late fee was applied... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by JOHN - 01 July 2023

" Condition of the car could have been better, but given the state of driving, parking and roads in Santorini, it would be expecting a bit too much to get a car without a few scratches and dents. "

" Staff very efficient and both pick up and drop off were speedy and courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by IAN - 01 July 2023

" Will use again "

" Very friendly and helpful staff, office is two minutes walk away from arrivals, and the car was sat waiting for us outside. Couldn't have been better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by SAM - 19 June 2023

" All good please see No.3 "

" Alamo were using Drive Car Rental who were very efficient and friendly. However on booking it mentioned Alamo were in the airport in fact they were off site and we were transferred to their premises and on return transferred back to the airport . I only mention this not because it affected our experience which was excellent but was misleading on the online booking form "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by ZUBER - 26 May 2023

" Good price easy to book "

" Decent service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by NEIL - 18 April 2023

" Good communication from Auto Europe and a good price. "

" Friendly and helpful staff, not pushy on insurance upgrades. Only negative is that when I needed to use the horn as a car pulled out in front of me, I found the horn didn't work. I reported this on returning the car And the staff seemed very concerned and surprised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by MUBASHAR AHMAD - 27 March 2023

" It was rubbish. The company sent the confirmation saying they had a counter at the airport which is false.. called them for hours.. got no car and no one turned up. Got fed up late night and had to rent a car from Avis. Lost my money too.. just bloody rubbish "

" It was rubbish. The company sent the confirmation saying they had a counter at the airport which is false.. called them for hours.. got no car and no one turned up. Got fed up late night and had to rent a car from Avis. Lost my money too.. just bloody rubbish "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by IAN - 17 November 2022

" Thank you for good service "

" Firstly, I was charged a "Late delivery fee" because our plane arrived late. The booking said that the pick up was "Sun-Mon all day", so I was not expecting that we would be charged. I took this up with Auto Europe upon return and was given the fee back. I don't think Budget should have charged it though in the forst place. Secondly, the car (Citroen C1) had covered 100,000 km and was very tired looking. It had no drivers sun visor which was quite dangerous on a couple of occasions. Even the number plate fell off at on point and was dragging only the ground, so I had to stop on a busy road to try and repair it myself. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SANTORINI, GR - Reviewed by ARCHDALE - 01 November 2022

" Easy "

" Great staff "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTORINI, GR - Reviewed by RAYMOND - 28 October 2022

" Autoeurope is favourable due to the efficiency and professional attitude towards its customers. "

" Good service, could do better with cleaning car. Very dusty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by IAN - 27 October 2022

" Worst condition of a car I have ever rented "

" Car was a wreck. 50,000 miles plus. Central locking didn't work, had to leave car open during rental period. Back parcel shelf was in pieces. Took 12 photos of dents and scratches on pick-up. Thrifty tried to charge me for rear bumper scratch on return of vehicle, lucky I took the photos. Would not use Thrifty again "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by EDWARD - 20 October 2022

" Good service. "

" Very helpful staff at the disc . Quick service while pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by CLAUDIO - 15 October 2022

" Quick, reliable and very well looked after by Ali and the Receptionist from Volta "

" All service was excellent, from Ali to the receptionist. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by MARTIN - 29 September 2022

" Very close to airport - no long queue "

" Could not find agent initially as there is no signs for the company name Good from when we found him "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by CHENGYOU - 19 September 2022

" Bad customer service at the counter "

" Bad customer service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by BEN - 06 September 2022

" I paid for a car with air conditioning but it clearly didn't work on the vehicle I was given. Also, I paid the extra charge for late cancellation or delayed flight but I still had to pay 24 euros at the office as a fee to reopen and provide me with the car. Aside from these two points the process of picking up and dropping off the vehicle were efficient and friendly and the car was fine. "

" I paid for a car with air conditioning but it clearly didn't work on the vehicle I was given. Also, I paid the extra charge for late cancellation or delayed flight but I still had to pay 24 euros at the office as a fee to reopen and provide me with the car. Aside from these two points the process of picking up and dropping off the vehicle were efficient and friendly and the car was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by IAN - 25 August 2022

" Excellent experience "

" Lovely people in santorini at airport Professional and well organised Good value and gave us an upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by MOHAMED - 16 August 2022

" Worst stagg "

" Firstly the Comapny was not thrifty and it was hertz. I have recorded the car for damages however when I returned at first the person said everything is ok. Then he changed his mind and said I scratched underneath the car. Which is impossible to see "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SANTORINI, GR - Reviewed by ANTHONY - 14 July 2022

" . "

" George at the hire desk was really friendly and very helpful, we were very happy with our car and drop off was easy too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by ADAM - 08 July 2022

" Excellent overall! "

" Very good service. Staff were pleasant & helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by SHELLEY - 02 July 2022

" Booking online was straightforward but we were not informed about hidden insurance cost which was disappointing "

" The staff encountered were rude and we had to pay more for insurance of top of what we had already paid which was not stated at time of booking. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by STEPHEN - 11 May 2022

" As above, a really poor experience with your supplier. "

" The gent doing the handover was rude. He added in a €25 fee for being two minutes past 9pm. The vehicle had non functional air conditioning - which I mentioned to Mr. Grumpy when I returned the vehicle and he said "It's a new car. It works." I repeated that we had the car for a week and it hadn't worked at all and he just shrugged his shoulders. I'd never use them again. Really poor experience. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

SANTORINI, GR - Reviewed by RICHARD - 21 October 2021

" Nothing to add "

" Pleasant staff, no pressure to buy extra insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by CAROL - 07 October 2021

" Staff were great "

" Staff were great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTORINI, GR - Reviewed by STEVEN - 29 September 2021

" Upon being initially turned away by Europcar for the reasons above, I called Auto Europe. They suggssted no solution, and no refund would be given, even though I'd only booked the car 2 hours before. I would never, ever use AE again, and will relentlessly ensure that nonody I know uses them. "

" Aggressive female member of "Volta" Europcar at Santorini who, as well as being aggressive to other customers (3 of whom made very negative comments upon leaving Europcar offices), sent us away with no car simply because she refused to try my credit card twice. Upon returning next day I was attended to by another member of staff, and the card worked. While being served, the original lady came in, started being aggressive. The other member of staff was clearly upset with her, and it gave a very unprofessional impression. She should not work with the public, service was incredibly slow, and I wouldn't use Europcar again as a result. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by ABILIO LUIZ - 11 August 2021

" Had an issue with the initial booking and the the gentleman that handled my call was extremely rude and unwilling to help. Ended up having to plea with Drive to help. Felt let down by Auto Europe. "

" The best costumer service ever. Car was new, extremely clean and well-maintained. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by DAVID - 31 July 2021

" Believed that CDW covered and damage sustained to vehicle whilst on hire, but apparently it doesn't. "

" All very well handled by Auto Europe and Europcar in Santorini. What CDW cover actually covers could be explained more clearly though. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by MICHAEL - 01 June 2021

" Incredibly good value. Really nice staff. "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by NEIL - 26 October 2020

" Very easy to make the booking, many thanks. "

" Excellent service - thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by CHARLES - 21 October 2020

" Overall very positive and no complaints. Very pleased. Thanks again. "

" Booked car wasn't available at pick-up but the staff were extremely helpful in fulfilling my desired car. Overall value I dropped as I had to take an alternative car for the first day. Condition of the cars were very good, clean. The second car, Fiat 500C, seams like it's had a hard life after 12000km. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTORINI, GR - Reviewed by HELEN - 12 October 2020

" Excellent in all aspects "

" I was upgraded to a beautiful vehicle and was extremely pleased. I was very happy with everything about Europcat "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by CHRISTOPHER - 06 October 2020

" No issues "

" The Abby Car guy was really nice with good recommendations and went out of his way to get advice from his friends for our trip. He just wanted us to have a good time, with no issues from the car, it was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by SARAH - 28 September 2020

" My car was upgraded for no extra cost. "

" Friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by AMIT - 02 November 2019

" I had booked a car with space for 5 people, but was given a car with space for only 4 people. Hertz told me that it a problem between Auto Europe and Hertz mapping. In all I feel cheated by Auto Europe and/or Hertz. Also the car was too small for the money paid. "

" I had booked a car with space for 5 people, but was given a car with space for only 4 people. Hertz told me that it a problem between Auto Europe and Hertz mapping. In all I feel cheated by Auto Europe and/or Hertz. Also the car was too small for the money paid. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by STEVEN - 28 October 2019

" Agent at airport was very effective and professional "

" Agent at airport was very effective and professional "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by DIANE - 24 September 2019

" All went very smoothly, no hard sell "

" Pleasant staff, not pushy at all. Very happy, all went very smoothly and quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTORINI, GR - Reviewed by SHEILA - 18 September 2019

" 100% unsatisfied with the whole ordeal, I feel totally ripped off, I will never book with you again, and will never recommend you to anyone, I've left a review on trust pilot for you. "

" I could not answer the condition of the vehicle question or about the drop off as I didn't get a car due to the fact that Hertz wanted €330 extra for insurance with them although I'd paid extra insurance with Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by ANDREW - 12 September 2019

" It was very good car and would hire again "

" They try and sell you more insurance than you need and give the impression that the insurance you take out with you is no good And offered me insurance for one week at his special £184.00 Not good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by CHRISTOPHER - 06 September 2019

" the staff at DRIVE were excellent, the car was ok, a bit dirty on the inside but ok for our holiday. the staff made our experience good "

" the staff at DRIVE were very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by SUSHIL - 30 June 2019

" Great service .nice car and good value for money "

" Easy to deal with,excellant service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by HUGH - 21 June 2019

" Will continue to use Hertz! "

" Very impressed especially as we requested a car change as we did it get o with the first one offered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by BRADLEY - 14 June 2019

" Great experience. "

" Great service, quality, clean vehicle. Happy customer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by TAK MING MARCUS - 11 June 2019

" AutoEurpoe has followed through my rental all these days. We feel comfortable and confidence in your service. "

" I booked for Peugeot 208 through your company but the Hertz staff said the model was not available. Instead, they provide a Peugeot 108 to me. When I was driving, the car was not not effective to ride on steep slope in Santorini. Moreover, no GPS was provided. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SANTORINI, GR - Reviewed by JAMES - 31 May 2019

" A little bit expensive but overall happy. "

" Fast pick up, and quick drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by PETER - 30 May 2019

" All good "

" Perfect seamless and nice new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by SEAN - 24 May 2019

" hassle free very friendly service. "

" very helpful and friendly staff. going to marrakech in the next 2 weeks and will be needing a car for 24 hours. I would use you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by MICHAEL - 17 May 2019

" See above. "

" Car needed servicing - strange noises from rear wheels/axle. Tyres under inflated. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by JOHN - 07 May 2019

" I am booked with Abbycar again in June in Crete and am a bit apprehensive and wonder whether to change my booking to another company I have used before. "

" Abbycar turned out to be Krios or Lignos Rentacar. I picked up the car outside a cafe and all paperwork was done in the street which was a bit disconcerting. The car was old with high mileage but lasted the eight days. The car for the customer in front of me would not even start. Drop-off was in the same location but I was told not to worry if no-one was there and to just leave the keys under the mat. I was early there and, in fact, a staff member was there and took the keys. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SANTORINI, GR - Reviewed by STEVEN - 01 May 2019

" Overall , very satisfied. "

" On returning the car we were told to leave the car on the road where we picked it up from , leave the car unlocked and keys under the mat ..although this might be usual practice we would have liked someone to check that the condition of the car was the same as at pick up. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by RHYS - 09 April 2019

" Very good efficient service "

" Very happy with service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by LYNN - 08 November 2018

" Great experience "

" It was a really efficient service and the team in the Santorini office were friendly and waited for us at the office on Saturday night even though the flight was a little delayed. On the return, we'd barely finished parking the car in the car park and a member of the team was out to meet us and do the handover, great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by NIKKI - 30 October 2018

" Ripped off to the tune of £170 for damage that I definitely hadn't done.. A missing 200 kms between my collection and last recorded rental. Next time will photograph car, video its condition, photograph mileage etc. Once bitten twice shy. "

" Charged for scratches which I didn't incur and which were most probably on the car when I collected it (there were so many dents, scrapes and scratches that I was making sure were noted that I probably missed these ones). "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 3

SANTORINI, GR - Reviewed by SUBIR - 29 October 2018

" Overall, service was very good "

" Overall, very good and nothing to fault them. However, the car model I used is not so great in handling in automatic mode. Gear change in automatic mode is very jerky. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by MURDO - 28 October 2018

" All round very happy, but be prepared for erratic driving!! "

" When we picked the car up from Santorini airport I can't say that the counter staff member was over friendly but we have to give him the benefit of the doubt maybe his English was not good. I would recommend taking out the higher insurance due to very high excess and after driving in Santorini I could see why it was set so high as we were amazed that we completed our holiday without a scratch as every day was an adventure! But on the plus side car was in good order and we actually got a slightly bigger car than we asked for and price was very good compared to others!! And same gentleman was a bit happier when we handed car over to him. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by STUART - 27 October 2018

" The whole process at Abbycar was difficult and the car issued was not what was requested in the booking and was very battered around car. They run a good scam on the fuel reading which you need to watch out for "

" Poor service, hanging around and double check how they do the fuel check, when collecting they put car on steep ramp which raises the bar reading of the car on collection however do it on the flat when you return which gives a lower reading. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by CHRIS - 01 October 2018

" I feel Auto Europe were let down by Drive.It seems that Santorini is not the place to expect cars to be in pristine condition. "

" The car was filthy dirty externally with layers of dust on the windscreen. Using the wipers made it far worse. There were numerous scratches, dents and dinks all over the vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 2

SANTORINI, GR - Reviewed by DAVID - 30 September 2018

" Dissappointed overall with local service and condition of car and price. "

" The car was not a VW Polo equivalent as we were expecting. It was in a shocking state rusty and dented and we were worried about the safety. The previous renter dropped off and a minute or two later we were presented with the car. I did ask if there was another car to be told no, all the cars were in the same state. Luckily we did not need to go very far or use the car extensively. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by GUNTIS - 30 September 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by ROBERT - 25 September 2018

" I haven't had any problem with auto europe before but you get judged by the company you keep. "

" Abbycar tried to charge me 30 Euros because there were suncream marks on the plastic of the doors. They backed off when I started rubbing it off with some dirty washing, but this is not the kind of hassle anyone wants. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by JINDER - 27 August 2018

" Auto europe must tell us about any extra charges applicable before the booking and not after the booking on the confirmation voucher they send us by email in an attachment. Not happy by the hidden charges we had to pay. "

" First my booking was for 9pm as my flight was supposed to land at 8.30 but it was delayed from start for half an hour, I was there at 9.15pm anyway and they were closed. I had to wait for them for half an hour to come to give the car to me and they charged us late fee by lieing to me that the booking was for 10pm and not 9pm because that's the time they close so they can charge me late night charge of 25euros. It was taking advantage of the situation where I couldn't argue because I had a small child and my mrs with me in a new place. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by DAVID - 25 August 2018

" Cheap but not excellent. "

" Car was good. Clearly trying to make the money from the extended insurance. I had private so rather than reserving €1500 the charged it. Said I would get it back as I hardly drove and did nothing wrong. Not seen it yet. Will contest the charge. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by MIHAI - 10 August 2018

" Nice experience "

" I was very please with thrifty "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SANTORINI, GR - Reviewed by GRAHAM - 28 June 2018

" kk "

" kk "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by NEIL - 25 June 2018

" Good prices, good web site. "

" Very slow to complete paperwork at pick up and could not find the car. Alot of staff not actually doing anything: at one point 6 men watching 1 man tap information into a computer. Took about 45mins to complete process. On returning no information what to do with car and no where to park, eventually left blocking other cars. No paperwork given on acceptance of car on return. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by HELEN - 09 June 2018

" Totally smooth experience from start to finish very happy "

" Very impressed with the service and the car provided! The car was in excellent condition and a great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by JUNG EUN - 05 May 2018

" We arrived in Santorini like an hour later due to the delay of our flight, and the staff said our car(Citroen) is not there any more-sold out for the day. So the option they gave was to take a Toyota, which we had to pay extra about 120 euros. We went to the parking lot and it was a Citroen, we were supposed to get. So original reservation was like 150Euro for 5 days and 120 extra for like being there an hour late-which wasn't even our fault. We didn't want to ruin our honeymoon so we didn't go back to the counter, but it was a horrible. No Thrifty. NEVER AGAIN! Get Avis! So much nicer people and nicer cars. "

" We arrived in Santorini like an hour later due to the delay of our flight, and the staff said our car(Citroen) is not there any more-sold out for the day. So the option they gave was to take a Toyota, which we had to pay extra about 120 euros. We went to the parking lot and it was a Citroen, we were supposed to get. So original reservation was like 150Euro for 5 days and 120 extra for like being there an hour late-which wasn't even our fault. We didn't want to ruin our honeymoon so we didn't go back to the counter, but it was a horrible. No Thrifty. NEVER AGAIN! Get Avis! So much nicer people and nicer cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by MURRAY - 31 May 2014

" Simple and hassle free "

" The aircon did not work and after taking the vehicle back they insisted that it was fine but if I wanted a different vehicle then I would have to drive to the airport to change it but that the aircon would be just the same. We had to travel all the time with the windows all wide open. Central locking also failed on several occasions. "