AUTO EUROPE SEVILLA, SPAIN Car Rental Reviews

SEVILLA, ES - Reviewed by ELENA - 19 September 2025

" Lovely staff at Seville's airport "

" Friendly and efficient staff. Everything was done quickly and stress free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MIKE - 16 September 2025

" Need more staff at pick up. Takes at least 10 Minutes to go through the pick up and if you have 5 people in front of you, it takes ages "

" Took so long to pick up the car. Over one hour. Not the one I had booked but was ok "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by VICTOR - 30 August 2025

" A total disaster from the moment I picked up the car to the moment I dropped it "

" A total disaster from the moment I picked up the car to the moment I dropped it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by CONSTANDINOS - 16 August 2025

" Efficient, quick and most of all great value for money. "

" Have used gold car many times. There service is efficient and quick, relative to the time of year, staff are helpful during pickup and drop off. Had a few issues with car on drop off which they dealt with sympathetically. Will always try and use gold car before any other. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by RICHARD - 13 August 2025

" Straight forward, easy to use. "

" Very friendly staff and easy pick up/drop off process, no hard sell for extra cover etc. or reams of forms to fill in. Would definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by COLIN - 10 August 2025

" The site is clear and easy to navigate "

" I have not received an email confirmation following drop off of the vehicle as promised at Seville Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by ANDREA - 09 August 2025

" Straightforward, no debate with insurance etc. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ANTHONY - 07 August 2025

" all good "

" The car i was assigned had previous damage on the passenger side. This was pointed out to me; however, what was not was the damage to the tyre, which pomptly exploded on the highway. Luckily there was a spare tyre, i was able to fit. reading the insurance i was not covered for tyres, so i took the car to a tyre shop and they replaced the tyre (€196) and pointed out there were puntures on the front tyre, which they repaired at an additional cost. I was also informed by the tyre shop that there was damage to the brakes from the previous collision and these would need replacing ASAP. When i delvered the car back to Gobycar, i explained all of this, however, i feel this may have fallen on deaf ears as they have now got a car with a new tyre ( which should have been replaced before another person hired the car) and aa repaired front tyre. Customers should not be given a defective vehicle where it is obvious there has been a collision before being thoroughly reviewed by a qualified mechanic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by JEFFERY - 04 August 2025

" The only problem I experienced was locating the car after the paperwork had finished. Directions were not clear enough and I was pushing a heavy luggage trolley and pulling along tired, hot children for too long. But this was a minor irritation. "

" Desk staff were relaxed and friendly and keen to engage with me. The advice given, eg about extending insurance, seemed less aboout generating sales and more about giving me the best options. The probability of some level of damage on return of vehicles was quoted as around 80%, which I found persuasive. Paper work was efficiently processed and I found the time taken to do so reasonable. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ADAM - 04 August 2025

" everything okay "

" everything okay "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 13 July 2025

" Pick up and drop off were prompt from Seville car park and we'll definitely use GoByCar again. "

" Pick up and drop off were prompt from Seville car park and we'll definitely use GoByCar again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ALUN - 07 July 2025

" See above. "

" Just the unfortunate 'hard sell' of their additional insurance at the point of hire lowered an otherwise pleasant experience. Their one way rental surcharge was higher than anticipated too - which made me think as I'd worked hard to avoid rhier additional insurance. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by COLIN - 22 June 2025

" The website is good and easy to navigate "

" It was good this time and I got the car I had booked. However, there are times when a small car is not available and I am given an 'upgrade' to a larger car, which I do not book and do not want. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by GRAHAM - 21 June 2025

" All good "

" Generally very good experience although the drop off could have been better signed. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by HUSEYIN AHMET - 20 June 2025

" Staff was insisting for extra insurance even if you already paid during online booking. Budget staff didn't care where did you book from. Autoeurope or any other companies. The car was not in the same category that I booked online. Sorry, I'll not use liaising companies for car rental anymore. "

" I rented a car since I trust Avis, Budget, Sixth and Budget. But the staff was rude, pushing me to pay extra for insurance. I told her that I already paid for premium insurance package that covers everything. She insisted and confirmed that she cannot see my insurance details. There were no floormats in the car. Staff was very slow and we were waiting outside that container. It was extremely hot outside. They had a very limited English to communicate fluently. I booked a mini SUV Crossover but she gave me a Ford Focus with 1 lt engine. That car was struggling on uphill. I paid higher amount, but they sent me a lower invoice with different breakdown. The worst part of this experience is feeling of being cheated. All customers complaint about staff's behavior once they leave this office. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by BRIDGET - 17 May 2025

" Good, no fuss, easy "

" Overall very good just a long wait on pick up owing to just one person on the desk "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PAUL - 04 May 2025

" All good and a quality vehicle "

" Staff efficient and decided on change from original intended vehicle as they could not find it. Changed to alternative quickly and sorted paperwork quickly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by SIMON - 30 April 2025

" The staff at the pick up desk and drop off were very friendly and helpful. "

" The exterior of the car was covered in flies etc. It had obviously had a quick wash before handover but it wasn't great. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by STEPHEN - 06 April 2025

" I have used Auto Europe for a good number of years, and they have be very efficient in sourcing value for money options for my car rental requirements, saving me a lot of time and money in having to do it myself. "

" All Alamo staff I had dealing with were very friendly, professional and efficient. The car I would have liked was not available, but a suitable replacement was quickly provided. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by JONATHAN - 10 March 2025

" Good "

" Office difficult to find with no signage and office is at back of car park unlike all the others that have an office in the airport. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by ANDREW - 06 March 2025

" None outstanding "

" Counter service was slow until this was due to difficult clients. Drop off was not clearly signposted otherwise excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ANDREW - 20 February 2025

" Easy to book and very good value. Just a pity about the pick-up "

" At Seville Airport the Thrifty counter was impossible to find. It turns out that it is now called Firefly. There was no signage in the main arrivals hall and even staff at the Hertz counter could not give us directions. It is located in a small kiosk at the back of the car park and took us almost 30 minutes to find. A location map together with the correct name of the company would have helped enormously. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by MARK - 15 February 2025

" I have been with Auto Europe for many years, and yet again you came up with the best prices from a top quality range of hire car suppliers. The online booking process is easy and paperwork is immediately accepted by the hire car providers all over Europe without question. Totally recommended!!! "

" Absolutely no problem with the admin side of pickup & drop off, or with the hire car provided, BUT the signposting at Seville is awful! It was difficult to find the Firefly office in the airport carpark to pick up the car, and it was very poorly signposted so we had difficulty finding the Firefly area on return. I would still hire again from Firefly without hesitation, as their value for money is unbeatable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JORGE ANTONIO - 18 January 2025

" As mentioned before, I feel tricked by both companies. "

" When I pick up the car, staff comment me that including I had a car insurance "premium option", that insurance would not cover me and suggest me a few thing not would be included. They said that I could get a money back from the previous insurance and be fully cover with their insurance. I followed their suggestion as when you rent a car you want to feel safe. I ended up with two insurance as none of them afterwards to give me money back. I feel tricked and unsure about using both services again. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by JASON - 10 January 2025

" Easy. "

" Excellent and simple service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARK - 06 January 2025

" The price was good. The position of the Gobycar shuttle bus wasn't good. The car pick up was about 12 minutes from the airport. "

" The experience of finding the shuttle was a bit confusing. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MALCOLM - 03 January 2025

" Auto Europe seem fine, other than booking and this feedback I had no contact. "

" Despite arranging full insurance with Auto Europe, the OK Mobility staff were very pushy on their own insurance at an additional cost of 300 euros. No drop off instructions were given, so I tried to return to the collection point. Everything was closed, but I eventually found a sign saying "return to the airport arrivals carpark". No further info supplied. After searching online, found instructions on where to take it - these were out of date and pointed to an incorrect location (car park 1, when it should be Car Park 5). Eventually I found a key drop box with a sign saying "we will contact you by mail as soon as possible after inspecting your vehicle". 4 days later and I have heard nothing. The vehicle was left in perfect condition, but I recorded a video of all interior and exterior in case they try to make a claim of any damage. I have little confidence in them as a company. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by DANIEL - 18 November 2024

" Good around experience "

" No issues to report with regards to Goldcar....efficient company "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by DAVID - 11 November 2024

" Helps find best deal "

" Very efficient check in and return, at a great price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARK - 10 November 2024

" Excellent, used you guys for years, never an issue. "

" Love the new system, unfortunately could not do it from UK, but nevertheless, great counter service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by SIMON - 08 November 2024

" A very good experience, after reading negative reviews of other companies we were hesitant of the service we would receive in Spain however we experienced a first rate professional service without issues and are completely satisfied with OK Mobility's Seville airport office. "

" Excellent customer service from booking, collection to return, choice of manual/automatic, car ready, clean and fully fuelled on collection, full explanation of charges and procedures etc, very professional and even provided a free shuttle to and from Seville Airport. Sandra on the service desk was polite, professional and knowledgeable and explained everything thoroughly, she went out of her way to ensure everything was ok and we were satisfied especially given the language barrier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by GORDON - 07 November 2024

" See above comments. "

" Everything about the car and GoByCar staff was great. My only complaint was with the instructions for picking up at Seville Santa Justa station. There's no obvious pickup point and we spent too long trying to locate the minibus to take us to the car's location (a few Kms from the station). GoByCar and Auto Europe need to review this urgently and improve communication with their customers. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ANNA - 27 October 2024

" Good and reasonably priced "

" Very easy, but we couldn't add a driver (at booking time, post booking online and pick up) unless we went to the desk. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by DAVID - 24 October 2024

" Site is easy to use. Price variations are annoying. I booked many months in advance & got the best deal I could. Then a month or so before pickup, found that an identical reservation was now half the price. "

" Generally good, but making customers pay for a breakdown of the car they've provided unless you take out their expensive insurance is a shady practice in my view. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by MARTIN - 16 September 2024

" Always use AE "

" More staff needed at pick up counter to reduce waiting "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by PHILLIP - 10 September 2024

" shocking "

" charged an additional 200 euros as car i paid for was given to someone else "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by PATRICK - 10 September 2024

" Hertz used to be a reputable company with customers at their core. It does no longer look like... "

" No one at the return desk although within office hours. Extra cleaning charges without proof and reason. A fee for travelling to Portugal that never existed a few years ago... "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by COLIN - 07 September 2024

" The website is easy to navigate and use "

" The pick up and return to the airport were both fast and efficient. The whole service was good and everyone pleasant and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PAUL - 05 September 2024

" Very easy - use Auto Europe every time. "

" Excellent support when checking in with the team, and returning the car with Javi - great car too! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by STUART - 30 August 2024

" Great experience with GoByCar "

" Having previously never heard of nor used GoByCar, we were delighted with the service offered. The pick up was punctual, the wait time for car collection was fine, the car was clean and also they offered an upgrade for a very modest cost. I'd definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARK - 16 August 2024

" Very good prices and excellent communication "

" Superb service from pick-up to drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MATTHEW - 19 July 2024

" In the run-up to the hire I thought it might be very late to pick up the car, and I called into Auto Europe to check. I was told (mistakenly) that pick up was not possible after midnight (in fact the voucher said 1am), so I had quite a bit of stress about the extra work needed to ferry back and forth to the airport and town. One AE staff member even denied there was a voucher while I was standing in the boarding queue at Gatwick. Everything else was fine apart from the stress. "

" The staff member who gave us the car at Seville Airport was absolutely 100% 5 Star! Terrific help. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by DAVID - 03 July 2024

" Easy to book and no problems encountered "

" Easy to deal with and fully explained in detail "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by ANDREW - 03 June 2024

" Excellent "

" Efficient process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by BARRY - 26 May 2024

" As always good service from Auto Europe "

" If the pickup was anywhere as good as the drop off would give 5 stars "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by DAVID - 14 May 2024

" The car was the same model as requested and therefore perfect for short journeys around the city. I was very happy with the performance and comfort of the vehicle. "

" In the last two years I have had two bad experiences when I was overcharged by Budget so I am very cautious before I sign any of their contracts. For this reason I am giving them 6/10. However, I am very happy with this rental. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by CLIVE - 18 April 2024

" All went really well "

" All very good, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by ROBERT - 12 April 2024

" Pretty much as good as it gets "

" The hatch back interior cover would not stay attached so we had to take it off - but that was the only issue. Great service and excellent car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by JOSE EMILIO - 08 April 2024

" Enterprise do not offer the kind of car I rented. Estate cars are not available from Enterprise at Seville's airport. The office was not inside the airport but at the end of the car park. "

" The office was supposed to be at the airport when that was not the case, the actual office was at the end of the car park. Not very important, not very far, but not very accurate information on the site while booking. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MALCOLM - 07 April 2024

" I always recommend Auto Europe to friends without hesitation. "

" Very smooth pick up and drop off service. Very friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MICHAEL - 24 March 2024

" Auto Europe fine and progressing my claim but this hire has put me off thrifty and Hertz in general permanently "

" Nine chips on inside of driver's door not easily visible and smaller than their chargeable items. I did not cause them but was still charged 160 Euros at drop off. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by TIMOTHY - 18 March 2024

" Overall very good "

" Very good - except felt pressurised to buy additional cover "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by JAMIE - 08 January 2024

" Please can someone respond to my feedback. "

" Good afternoon, We have recently returned from our holiday where we had Car Rental through Avis from Seville Train Station. The voucher number was UK5539659 and was with Avis from Seville. We are 3 families meeting from across the world (2 x adults and 2 x children from New Zealand, 2 x Adults from Scotland, 2 x Adults from UK and 1 x Baby). We were all meeting in Seville for a reunion and had booked a Mercedes Vito or similar 9 seater for the rental. When we arrived at Avis on the day to collect the car we waited 45 minutes before we were seen. When we were seen by the reception desk it took them at least 30 minutes before they admitted that they did not have the vehicle for us. They spent a long time coming up with a solution before they offered to give us a 7 seater van and a car instead. We asked how long it would be before they could get a 9 seater van to us but they could not give us an answer. We ended up taking the van and the car because we had no other option. We had been with Avis for 2 hours by this point of the process and we wanted to get on the road. This was such a disappointing experience and left us really frustrated that we could not all travel together. I had the option to book through Enterprise but booked with Avis and was let down by them. The staff on the service desk did not seem bothered by the situation and did not show any empathy for the situation we encountered. I would ask that you please investigate this service and let me know if there is anything you can offer as an apology for the way we were treated by Avis? I look forward to hearing from you soon Kind Regards Jamie Adamson "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by SUKHDEV - 18 December 2023

" Will definitely use Auto Europe again. "

" Very quick process, offered 2 options of vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PAUL - 17 November 2023

" see above "

" we returned the car to seville airport at 9am on the day at the end of our rental. There was no one there to check over the car and sign it off, so we had to leave the key in their box. Since that time we have heard nothing from them and the block is still on our card. There was no issue with damage, fuel, or return time. We feel quite exposed as this has never happened before in the many times we have rented a car through autoeurope "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by LESLIE - 15 October 2023

" It was a breeze renting a car from Drivalia. People were friendly and spoke good English. I have rented another car from Drivalia in Malaga because I was very pleased with them. "

" It was a breeze renting a car from Drivalia. People were friendly and spoke good English. I have rented another car from Drivalia in Malaga because I was very pleased with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by COLIN - 06 October 2023

" The website is clear and easy to navigate "

" The service is professional and friendly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by DAVID - 19 September 2023

" I have always found Auto Europe to be reliable and offering competitive prices, with good customer service on the few occasions I have needed to contact them. "

" Above reviews are based on our experience at Seville airport and may not be applicable at other locations. No part of the hire pick up and drop off could be faulted. Alamo were chosen based on customer feedback which was consistently high despite being lower priced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by NIKOLAI - 04 September 2023

" Great experience, tarnished by the car downgrade "

" I was given the choice to be downgraded to either a lower class than booked or a manual car. Drop off process was smooth and effortless. Great attention was given to us by the checkout staff. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by CRISTINA - 25 July 2023

" Las chicas fueron increíbles. Estaban en todo, eran amables y competentes. Repetiremos la próxima vez que estemos en Sevilla! "

" Las chicas fueron increíbles. Estaban en todo, eran amables y competentes. Repetiremos la próxima vez que estemos en Sevilla! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by NIRAJ - 07 July 2023

" N/A "

" Great car - with more features and tech than expected. Long queue for collection but otherwise no problems. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by BRIDGET - 27 June 2023

" My disappointment was with Firefly but I hope you will note my issues with them as I certainly will not wish to use this company in the future. "

" The pick up and car were satisfactory but drop off unhappy about. Owing to their charging for 'damage' to the inside if the boot which we had not spotted on pick up as hadn't thought to scour the inside of the vehicle! The staff member who insisted I was responsible, for what I regarded as insignificant, was rude and curt and not conciliatory in any way. I strongly felt they were picking up on the slightest thing they could find in order to supplement their income. A very unpleasant experience. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by NICHOLAS - 26 June 2023

" Excellent service, friendly staff, quality vehicle. "

" Excellent service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ANTONIO - 12 June 2023

" straight forward as always "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 06 May 2023

" Ok "

" Very expensive especially for someone over 70 "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ANGUS - 04 April 2023

" I had a good experience of the Hire until I had a charge on my credit card with absolutely no explanation!! Until this is resolved I will not recommend and will post a negative review on media sites until it is resolved to a satisfactory resolution "

" Very disappointed to receive a charge on my credit card after the hire with NO EXPLANATION !!! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by ANDREW - 21 March 2023

" Hard to know what car you are going to get as if I had known that there was a risk that Europcar would supply a Fiat Panda then I would have chosen a company that excluded this possibility. "

" Received a smaller car than expected, booking was for a Vauxhall Corsa or similar but received a Fiat Panda. Europcar insisted that this was the same class, but it seems to me, especially after driving the car, that the Fia Panda was inferior. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by NEEL - 16 March 2023

" All good, I've booked Firefly from Seville airport three times this year "

" Firefly have kept prices low and competitive and that's a good thing. Years ago I used to use Firefly, but then had gone elsewhere as their prices were higher and not competitive. Now keep up the good work and your regular clients will keep coming back!! The pickup and drop off staff I had were very cheerful and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by STEFANO - 08 January 2023

" very good see you again "

" simple booking Professional staff clean cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ABDUL AZIZ - 01 November 2022

" It was all good. "

" Ellis, the agent on duty, was very helpful and friendly. I ended up taking out the insurance policy rather than paying the deposit. The return was very straightforward too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PERRAN - 18 October 2022

" the vehicle was clean and in good condition but the service was confusing and geared towards taking money from customers rather than offering a good deal. "

" i was needlessly given a satnav at extra cost despite understanding the car would have one. we were also over charged for petrol. the initial offer of a full tank and refund on the basis of whats left is appealing until you realise you've been over charged for petrol in the first place. Profiteering before customer service! i would therefore expect a further refund as recognition of this poor performance. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by MARK - 12 October 2022

" Good "

" More guidance on picking up the car. For example, nobody told us it was a hybrid. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by BERTRAND - 23 September 2022

" Please contact FireFly and get me a refund. "

" I was requested to pay the deposit with a credit card and was not allowed to use my debit cards as I always do and have always done for many many years. The condition to take the car and to use my debit card was to subscribe the all cover insurance at 150 € . I had no need to do so and never do as my gold debit card covers all damages. A total rip off ! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by MATTHEW - 21 September 2022

" Efficient "

" Drop off could have been quicker and the process clearer. When we parked the car, a man purporting to be from Centauro (but with no branding on him), slowly wandered towards the car, checked it and indicted we could leave. It was a bit odd. We took the key to the office where we were not acknowledged for several minutes whilst the only staff member dealt with another person who did not appear to be renting a car. Eventually we interrupted them and left the key with the staff member. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by LEWIS - 16 September 2022

" AutoEurope do not protect the customers, they are an intermediary for the rental providers and it's evident that more could be done to ensure customers get better value for money and they should make a conscious effort to ensure all fees are declared within their quote. "

" Car was covered in scratches. We weren't allowed to take it until we'd purchased their 2 tiered insurance (€180 more). Returned a car with a full tank of fuel only got a partial fuel refund (€148, received £74 back), wouldn't recommend GoldCar to my worst enemy, horrendous experience all round. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by MUHAMMAD TAHIR - 08 September 2022

" I reccomend for all to book directly with the car providers companies and dont choose brokers "

" its totally fake and cheeting i have to pay a lot more when aquire a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by SUSAN - 04 September 2022

" Picking up and dropping off was very smooth. Staff in Seville Santa Justa railway station office were efficient and helpful. "

" Excellent service. I would definitely rent from Hertz again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ALICE MCPHERSON - 29 August 2022

" All round good experience "

" Second time I've used them. Helpful friendly staff despite it being very late pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARK - 14 July 2022

" AutoEurope is my go to car hire company. Rates and flexibility in booking are always first rate. Great value. "

" Excellent. Very friendly reps at pick up and drop off. Car provided was perfect for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by GRAHAM - 12 July 2022

" Excellent friendly staff in Seville. "

" Car had a lot of damage to it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by KEITH - 29 June 2022

" Easy simply booking and communication. "

" Very good easy simply pickup and dropoff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by NICHOLAS - 08 June 2022

" Easy to use website, good emails "

" Pick up experience very good, upgraded car brand new, also excellent. Lady at pick up told us it would be cheaper for them to refill the car on return which sounded unusual but given current high prices I accepted. Dropped the car back on Sunday 5th, was inspected, no damage issue that I am aware of, but have been inexplicably charge £159 without any explanation. Seems far too high to be half a tank of petrol. Have queried this with europcar and been told 7 days to respond! Poor end to an otherwise positive experience and won't use them again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ROB - 06 June 2022

" Easy online booking and communication "

" No hassles, quick & easy check in and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by HARRY - 27 May 2022

" As above. "

" You are operating a scam, where its a 1400 euro excess for any damage and the cost of insurance you offer to cover oneself is more than the car hire. You should make more effort to fore warn customers. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by GREGORY - 08 May 2022

" Really unpleasant. I admit, I made a mistake with the dates and arrived a day late but to be charged another rental amount for the same car is absolutely outrageous and mean I will never use keddy or Auto Europe again. "

" As per my email ... they cancelled my reservation and proceeded to tell me the only way to get my car was pay for a new reservation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by PATRICK - 15 April 2022

" Generally good, but the phone support should be 24/7. I have tried to call and got only automated messages "

" It is the second time I rent a car with Enterprise/Alamo and, despite renting an expensive top of the range, I have to end up with a midsize economy class. The staff is courteous enough, but I feel the company is based on a business model that is purposely deceived customers. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

SEVILLA, ES - Reviewed by FREDERICK - 14 April 2022

" I was expecting the fuel tank to be full "

" There seemed an awful lot of keys for the car hire operator to press before our booking was processed "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by CHARITON - 12 April 2022

" All good aside for the two aspects mentioned previously. "

" We were supposed to get a mini van - we were given a van instead but did not complain. Quarter to quarter policy should be mentioned instead of full to full (that was advertised instead) Other than that, pretty smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ELIZABETH - 08 April 2022

" None "

" Consistently good rentals from enterprise. Reliable an friendly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by NICHOLAS - 22 March 2022

" No issues and will use you again. "

" Nobody on site to receive the car. This leaves the customer open to allegations of damage they can't refute as they are not present. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by GIUSEPPE - 19 February 2022

" Easy to book very very good experience "

" All fantastic and smooth. Thanks to Jorge at enterprise Seville airport. Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ASHWIN KUMAR - 17 February 2022

" Smooth experience. Nothing specific to note. "

" Smooth experience. Nothing specific to note. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by ELENA - 23 December 2021

" Had a couple of problems with system being a bit slow, but once I got over it it worked well and the price of the car was -although not the cheapest- quite competitive. "

" Quick process to get the car. The staff (Alejandro and a lady who was there when the car was returned) were friendly, courteous, knowledgeable and not pushy about extra insurance. Checking the state of the car both at the beginning and end of the rental period was quick and easy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by STEPHEN - 02 December 2021

" Easy to book the car with the online system, (website easy to navigate) and when wanting to make changes over the telephone, the assistance provided was very good and quick to action. "

" I had to spend a lot of time checking and recording damage to card (mainly small scratches etc). Car still had dirty marks on bodywork from previous hires (i.e. it had not been cleaned very well). Car had unusual (not conventional) column gear stick and hand brake lock, which guidance how to use would have helped, in the end I had to ask for assistance. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by TREVOR - 08 September 2021

" It all went as expected, happy "

" we arrived an hour early and whilst we could have had a car early, we needed to pay more for an upgraded car, so had to wait an hour to pick our car, which was also an upgrade as the car booked was not available. I came away with the thought that they were the same car and it was ready all along but they wanted to see if I would pay more! I might be wrong but that's the feeling I had. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PETER - 31 August 2021

" I have used Auto-Europe several times but was disappointed this time. I didn't spot that insurance wasn't included so I wasn't expecting to pay an additional 200 Euros at pick-up. I think I could have found a better deal for the total price I paid. I realise this was my resposibility, but I thought I was comparing fully insured options only. Perhaps the web portal should make this clearer. The people at pick-up and drop-off were very nice and professional. However, we had to wait in the heat of Seville for about an hour while they dealt with two incredibly slow clients in front. Two. It took us ten munutes to pick up. It took them over 45 minutes each. I will be considering my options much more carefully when I next rent a car "

" I have used Auto-Europe several times but was disappointed this time. I didn't spot that insurance wasn't included so I wasn't expecting to pay an additional 200 Euros at pick-up. I think I could have found a better deal for the total price I paid. I realise this was my resposibility, but I thought I was comparing fully insured options only. Perhaps the web portal should make this clearer. The people at pick-up and drop-off were very nice and professional. However, we had to wait in the heat of Seville for about an hour while they dealt with two incredibly slow clients in front. Two. It took us ten munutes to pick up. It took them over 45 minutes each. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by KEVIN FRANCIS - 20 July 2021

" Good service. "

" Good service. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by VERENA - 20 October 2020

" Auteurope great as usual, Enterprise not so much. Will go again with Centauro next time. "

" Todavía esperando el descuento prometido por haber esperado que estuviera disponible nuestro coche. Además, nos cobraron 2 veces por el precio de alquiler. También aún esperando el reembolso. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by BILLY - 11 August 2020

" When returning vehicle there was insufficient staff to accommodate car hand back and return documentation. Long queues and Frustration. "

" Our vehicle broke down. The process to get assistance was flawed for a variety of reasons. Firstly the call waiting t8me was too long. The ability to communicate in same language was extremely difficult and finally, more importantly the direction we were provided resulted in us spending 2 days without a vehicle and a significant amount of stress. The garage we were directed to could not repair the vehicle! No one from the business has even Apologised for inconvenience! Very angry about this. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by PHILIP - 04 August 2020

" See above. Basically, the worst experience I have ever had in hiring a car. I will never sue you again "

" When picking up the car the person in charge insisted on 'selling' all sorts of extras. There was an argument over the extent to which the car was damaged. The car was dirty and rattled when driven. hen we came to drop it off the office was closed with a 'back soon' note on the door. We waited 20 mins but nobody returned so we had to drop off the keys and leave to catch the flight. The Firefly office was also very badly signposted "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

SEVILLA, ES - Reviewed by JAMES - 04 August 2020

" Efficient booking process with auto Europe as ever "

" Despite having a reservation and arriving for collection at the exact time of this reservation, the car was not ready, or in fact even in the parking lot. We had to wait 45mins in the car park in 40 degree heat whilst the car arrived and was cleaned. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by KEITH - 29 March 2020

" Did not happen! "

" Holiday cancelled due to corona virus "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ELIZABETH - 15 March 2020

" Overall good experience with a decent modern vehicle. "

" The only wrinkle was that the petrol tank was only half full which made the return slightly more problematic, and the returned car had a fuller tank than that which we drove away. Not a major problem thought. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by EDWARD - 09 March 2020

" All good. "

" Original car was badly scratched. Unfortunately they had no others. However, the staff were excellent, as always, and arranged a swop for a virtually new car the next day. The first car was not their fault. I regularly rent from EUROPCAR, and always am very satisfied. Thank you. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by SAM - 01 March 2020

" One of the counter staff was hostile and unhelpful, the other helpful but incoimprehensible. The AutoEurope comprehensive insurance is nothing but a swindle, so was forced to take out Thrifty insurance, which made the whole experience very expensive. AutoEurope borders on mis-selling, and shall be taking this up with the relevant authorities unless a sensible explanation is forthcoming, and advising in private and in public that people do not use AutoEurope. "

" Clean car, unhelpful staff "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PAUL - 24 February 2020

" Easy to book "

" Only thing I was disappointed with is that the front passenger seat had a large RIP in it pointed out to staff before we took it and tbh for a company like Hertz and the fact I paid 140 pounds for 5 days I didn't expect to have a car with a ripped seat "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by JOHN - 19 February 2020

" all went well...insurance a little expensive "

" all went well "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 09 February 2020

" none "

" Car needed top-up of AdBlue during rental. Also the interior was tatty. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

SEVILLA, ES - Reviewed by STEPHEN - 29 January 2020

" Car hire was great, only issue was the vehicle. Although it was a very new vehicle it had a considerable amount of external minor damage. All wheels were kerbed, nearly all the bodywork had scratches and minor paint damage. We even found additional damage to the bumper. Seems such a shame vehicle had so much minor damage although you can see why after driving around Seville. "

" Great customer service, all went very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by CLIVE - 26 January 2020

" See above! "

" The woman at the check in counter was very offhand! Also the voucher said that the car was full of petrol when it wasn't. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by NIHAR - 11 January 2020

" When we contacted Auto Europe staff to explain what had happened they were also were very unhelpful and the experience in dealing with Auto Europe after return back has also not been better. There is a complete disregard for the customer "

" We were late by 1.5 hours in getting to the car hire company and they said they could not provide us with a car as we were late. They were very unhelpful and made no effort in trying to secure an alternative hire. This is the most unfriendly car hire staff experience I have ever had. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by JAMES - 02 January 2020

" The only inconvenient is the location but they run a very good shuttle service "

" Staff were great and very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by AMAL - 18 December 2019

" Overall it was ok "

" It's was fine. Pick up from the airport and then driven to the centauro garage to pick up car was ok. Needs more signs for where centauro pick up is "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by FILIPPO - 13 December 2019

" Always happy to use Autoeurope "

" Decent company but some hidden costs and fees. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by CLINT - 05 December 2019

" See the above comments "

" I have my own fully comprehensive insurance policy that covers me for 12 months. I also purchased additional insurance with auto-europe. (Around £20 more for 3 days) But Firefly insisted that I bought yet more additional insurance for another £65 for 3 days. 3 days car hire £15 - 3 days insurance fees £100. This will be the last time I use them. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by ROBERT - 27 November 2019

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by IAN - 19 November 2019

" Very simple and professional, as always. "

" All good, although at collection the agent tried to sell me an upgraded vehicle, before telling me what I had booked (Peugeot 308 equivalent) was "very small" and I wouldn't get two bags in the boot. Then told me they didn't have any cars in that class available, but finally gave me an Opel Crossland X. She also tried to sell me a ful tank of petrol, assuring me it would be cheaper than filling up near Malaga "where people find it very difficult to fill up before the airport" - which was total nonsense. However, the car was great and the drop off experience was also very good. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by NIGEL - 13 November 2019

" Almost always the most competitive prices. Easy to use website and I like the option to add the excess waiver. Also, appreciate the reviews of the different providers as it can make a difference. "

" Initially they tried to offer me an Opal (when I'd booked an Audi, or equivalent: I don't consider Opal to be an equivalent marque to Audi), but when I challenged this they were helpful and found me an Audi so overall, very happy. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARIA - 12 October 2019

" I get good prices "

" Finding the pickup area upon arrival wasn't straightforward, when I called to ask, I was left ha going on the phone while they spoke to someone else, when I called again, they couldn't understand why I couldn't find the right place. A bit frustrating, but after that, the experience went smoothly and it's very near the airport. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by DAVID - 11 October 2019

" I have used Auto Europe for as long as I can remember and have felt comfortable that if anything were to go wrong they would look after me. My advice is to always buy full insurance cover when ordering your car as we have seen many customers pay well over the odds at the counter when the hire company realises you have purchased basic insurance. In essence buying cheap insurance is a false economy. "

" The first car we were given was in extremely poor condition. We returned to inter rent and refused to take the vehicle. After a brief conversation they conceded to give us a alternative vehicle which was much more acceptable. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by MICHAEL - 29 September 2019

" very good "

" na "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by RODGER - 23 September 2019

" No problem with auto Europe "

" Car dirty at pick up. Drop off consisted of parking car in unmanned car park and then try and fathom out what to do! Got back home to find an invoice for a totally different rental even though under the same rental agreement. Currently trying to dispute this with budget with limited satisfaction so far. On the whole very poor "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

SEVILLA, ES - Reviewed by MARTIN - 21 September 2019

" see point 3 "

" I didnt like the idea of checking the car back in on my return & then having to go to the hertz desk in the airport terminal to finish up the process-seemed like a duplication "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by SCOTT - 20 September 2019

" This was a bad one 100% due to Goldcar / Interrent. "

" I chose a two day rental, paid for a two day rental. I decided an earlier time to drop the car back off and was later than intended but was penalised €40. Not impressed. They argued with me saying their hires are by the hour. I proved to them at the counter that it costs the same when doing a dummy booking for 25hrs or 47hrs. It's a classic tactic of low cost rental companies to do anything to extort every penny they can as they are not charging enough initially. I'm hugest Level of loyalty with both Europcar and Hertz and was considering diverting my business to them, not now. Avoiding them at ALL costs. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by PETER - 16 September 2019

" Great company and a great car - highly recommend "

" As per usual Enterprize are A1 - fantastic service, lovely vehicle. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by TALIP - 06 September 2019

" Everything was good, but drop off staff was very rude and slow to us "

" Everything was good, but drop off staff was very rude and slow to us "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PJ - 31 August 2019

" a lot of back and forth between main desk on handover was very time consuming. "

" After reading all the reviews of car hire in Europe I was very anxious about all the bad experiences people have had, however I did not experience any difficulties at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by DARREN - 24 August 2019

" Good service "

" Efficient good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by MARÍA LUISA - 24 August 2019

" I always use Autoeurope and wouldn't use anyone else. They have provided me with the best deals and the best service for the last 10 years. OK is my favourite at Sevilla Airport. "

" The best rent a car at Sevilla airport. They are polite, efficient, professional and don't use scaremongering to force you to buy insurance, which is unusual these days. Unfortunately they are not based at the airport but their shuttle service works very well so it isn't an issue once you know where they pick you up from. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARK - 12 August 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by DAVID - 28 July 2019

" Great service and experience overall. No complaints. "

" Very nice car. Friendly and helpful service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JAMES - 19 July 2019

" good service but was confused over what was included "

" I feel slightly confused about the booking, as I was aware that I had upgraded to avoid the excess charges on the booking, yet at the airport was told this was not the case. I would appreciate clarification of this. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by C'DRIC - 18 July 2019

" The car is good with Android car (which isn't working super well but it's good to have your GPS and music). The air-conditioning would be better if you could choose the temperature. Also the radio didn't work well because it seems we had no antenna?! "

" Very good staff! Super friendly at the airport, dropoff super quick. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by ROBERT - 12 July 2019

" Auto Europe booking was competitive, easy and I will use again. "

" This is our first experience with OK Rental and they were excellent. Both pick up and drop off was fast and efficient, just a small delay in shuttle bus coming back. The staff at pick up were particularly helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by THOMAS - 21 June 2019

" Will use again "

" Oversell of extra insurance even after they were told I'd done it inline with auto Europe "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by STEPHEN - 14 June 2019

" Fine, except point above about not being able to change the flight time. "

" Car was not ready, despite Europcar having flight number. Flight was earlier than originally scheduled, but Autoeurope web site did not allow a change to the time without starting again and rebooking. Car was very scratched and damaged superficially all round. On hand-back, staff were very good, although I had to show them photos of the damage on pick-up to avoid blame and charges. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by JAMIE - 04 June 2019

" Very pleased. I've had problems in the past renting cars where I have not noticed damage when I've picked up a vehicle, and then been charged for it upon return. AutoEurope's refundable excess gives me peace of mind. "

" Fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by FREDERICK - 04 June 2019

" Overall it was a good experience. A simple direction as to where to place the return keys would improve the service enormously. When you are under time pressure little things have major impacts on stress levels. "

" The car was fine. The staff on the desk were very courteous and efficient. My issues are related to when I dropped the car back at Seville airport. I was told to drop off the key in the box as I was arriving at 6 am before they opened. THERE WAS NO BOX in the return area. I spent 30 minutes looking for one getting more stressed by the minute. Eventually I was advised by a motorist to try the terminal where I did indeed find a drop box. It would have been so simple to mention where the box is situated. All the other companies have boxes in the drop off area except Hertz and Thrifty. I still have not received my final document completing the rental as I stated I was not there for the final inspection and transfer. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by KEVIN - 01 June 2019

" Read above "

" Totally poor from the moment we arrived at the airport, staff at office when we found it were so negative and unhelpful, asked for help to sort satnav and it was refused saying they have no idea how to work it also asked for the address to return car and was told don't know it. Well I think that's what I was told!!!! I've hired cars for over 30 years and have never had such a poor experience. Never mind the extras I was made to pay. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ROY - 20 May 2019

" Pickup I believe should and could be quicker by requesting further information on booking "

" Often wonder if there's anyway that the pickup can be quicker by providing more information prior to pickup. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by CHRISTINE - 24 April 2019

" Need clarity on insurance cover and brokerage between company used. "

" I had thought I had taken out a car insurance with auto europe, however when i picked up the car at Seville airport i was told the insurance was not adequate and I had to take out another insurance, which was over 30 euros a day. The whole cost of the car hire became very expensive and quite frankly has put me off ever hiring a car again! "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by TIMOTHY - 24 April 2019

" The cost of the booster seats payable upon pick up was extortionate.... This made the rental of the vehicle extremely bad value for money. Given it's a necessary safety feature, I feel the cost of these should be nominal not exceptional..... otherwise these costs may influence parents to choose not to use them with potential devastating consequences. "

" The cost of the booster seats payable upon pick up was extortionate.... This made the rental of the vehicle extremely bad value for money. Given it's a necessary safety feature, I feel the cost of these should be nominal not exceptional..... otherwise these costs may influence parents to choose not to use them with potential devastating consequences. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by NINA - 23 April 2019

" see above "

" there were over 30 scratches on the car, some of which were significant. I'm surprised that it hadn't been fixed previously. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by MICHAEL - 13 April 2019

" Excellent service, couldn't be better, fast and efficient on both collecting and dropping off the car. "

" Excellent service, couldn't be better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ALEXANDER - 08 April 2019

" all as expected so will use again "

" Only thing we are not keen on is the lack of signs about having to collect a number when being in queues to pick up cars. particularly when inter rent ticket needed to come from goldcar office nearby. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by ALASDAIR - 05 April 2019

" Good experience overall, would only use if opting for no excess due to previous bad experience. "

" I opted for the zero excess package after having a previous bad experience with interrent in malaga. Despite the reservation being with interrent, the desk, all paper work, car and return were all through Goldcar. Other than some initial confusion regarding the different name of the supplier, the experience was v good: low cost, new car, easy return. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARK - 04 April 2019

" How I get charged from both companies I sent emails and have received no reply "

" I have been charged by AutoEurope 90 euros on one credit card Then charged again 150 euro by hertz The full rental was 90 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ALLAN - 03 April 2019

" In common with other providers, the cost of no excess insurance and other services (satnav - see above) was not disclosed at time of order. When is this going to become transparent? "

" No additional cost was shown when requesting a satnav at time of ordering. On collection local staff tried a ridiculous daily charge ( Eur12 for the satnav, Eur20 for the car). This was discounted first on collection and further on return because I made a big fuss, which is to Enterprise's credit. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARIANNE - 11 March 2019

" Great car. Easy pick up. Helpful staff. My faith has been restored in hiring a car. Thank you. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ALAN - 06 March 2019

" Good to deal with never had a problem with them "

" The vehicles number plates were faulty and dispite assurances from the staff I still had problems "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

SEVILLA, ES - Reviewed by JOHN - 28 February 2019

" Car requested not available at time of pick-up. "

" Car supplied was not prepared for use by new client. Presented as left by last user. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by MARÍA LUISA - 13 February 2019

" I have been using auto Europe for years and love it, although I wish sometimes that you did more checking on your car suppliers. These days some of them don't offer you insurance, they threaten you with all sorts! They also tell you that unless you buy through them, you are basically entitled to nothing. And that includes any insurance you buy through auto Europe. "

" Since Goldcard has taken over Internet I have noticed a big change for the worst. They are more aggressive with their insurance selling and their general attitude. I have just had a problem with the car. The engine failed and they kept on telling me that I may have to pay for the recovery vehicle and the repairs. It was all they seemed to be interested in. So much so that the person dealing with the problem told me to drive around 60km a car that wouldn't go at more than 40km an hour, preferring to put their client in danger than to pay for a taxi to take me back to the airport to collect a replacement car. Eventually it was all sorted but they wouldn't confirm that they wouldn't charge me. They are still holding the deposit. I am also still waiting for an apology. I was 100km from Sevilla airport and had to go back to collect another car through no fault of my own. Not one person in the whole organisation, and I must have spoken to 6 or 7 say I'm sorry that we didn't clean the filters and left you stranded with an unfit for purpose car. Appalling! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by STEPHEN - 04 February 2019

" Auto Europe provide an excellent user-friendly website in sourcing car-hire options. "

" Alamo continue to provide me with a prompt, professional and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MICHAEL - 23 January 2019

" See above "

" Only issue was that in Seville they are called Gold Rental which was hard to find in the lobby. Excellent service there. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN PAUL - 13 January 2019

" Easy booking procedures. No hidden costs "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by SEONGWOOK - 04 January 2019

" Not good "

" The rent car was terribly bad, covered with scratch. Thrifty recomended another car insurance again and again, even though I already got car insurance via website. When I dropped off the car, thrifty didn't work. They didn't explain about that in advance. So I was very embarrassed. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3

SEVILLA, ES - Reviewed by IAN - 01 January 2019

" Smooth! "

" nothing to complain about! All good! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by ANDREW - 21 December 2018

" My frequent return to auto Europe speaks volumes. "

" V good location in and near airport. Staff at Goldcar fine and good. Cad good except 1 bodywork holed panel ( a fair time before our rental!] "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by NICHOLAS - 01 December 2018

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by CATHERINE - 27 November 2018

" Very pleased with booking "

" Given the hard sell at the desk to take out sixt excess cover even though I had purchased guaranteed excess with auto Europe, also thought the inspection when I returned the car was very excessive, finding a pinprick mark on the windscreen "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by MARK - 23 November 2018

" All excellent - Helpful and friendly staff and incredibly good value for money "

" Not sure about difference between Gold Cars, Interrent and AutoEurope "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ROLANT PYRS - 21 November 2018

" An efficient and good-value rental from a trusted company "

" Was served immediately. Member of counter staff was extremely helpful and kind but was clearly required to up-sell insurance products and vehicle class. Budget screen (not staff member) implied to me there was no roadside assistance without buying insurance top-up, which wasn't correct. Don't seem to have been emailed end-of-rental receipt. Otherwise, quick, friendly and high-quality service. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JETHALAL - 04 November 2018

" The booking was smooth. Auto Europe should make it clear what additional insurance I could be sold at the desk. I thought I had bought the additional insurance at the time of internet booking. "

" During my booking I paid for additional insurance. At the desk I was told of additional cover I could get. I agreed to the lower of the two (though I thought I had already bought this at time of booking). The person at the desk could not successfully process my Lloyds debit card. I had to ring the bank and they confirmed the card was not blocked. Upon my insistence the desk finally agreed to use the card machine which seemed to work. I was then told I had to buy the maximum cover as I was using a debit card and not a credit card. I ended up paying 2.5 times the price I booked the car with AutoEurope for. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by B - 02 November 2018

" Why does AutoEurope allow a rental cost of £28.19 for a week go through if the client is then going to be put under pressure at the desk. There needs to be absolute clarity about what's in and what's not! There is no point is showing me a low cost up front (totally unrealistic) as I then have to pay more on arrival. Could AutoEurope clarify exactly what I'm covered for - breakdown, replacement car, roadside assistance rather than leaving it open and uncertain. I don't mind paying in advance but just give me anything that avoids the stress ate the car hire desk after a long flight. Only quote realistic car hire costs! "

" The staff were pleasant but once again I turned up at the desk clutching my AutoEurope booking (£28.19) only to have to pay an additional £66.22 for their partner package. This had also happened to me back in March - low upfront cost then hit with more locally. I paid because the risk of being stuck out in the country would have spoiled my week. AutoEurope and Interrrent need to get together and sort this out! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by BARRY - 31 October 2018

" Good car at a good price. "

" Good car at a good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by RUSSELL - 31 October 2018

" See 3 above "

" Friendly and very efficient counter staff in Seville airport terminal, same again for drop-off. Great value car rental, sure, the car had a few scuffs and scrapes by previous renters but it was as clean as expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JANE - 26 October 2018

" Very disappointed "

" Car should have been returned full but after filling the car up I got lost on the motorway ringroad around the airport and by the time I got to the airport the petrol level had gone down to 7/8 full. When I returned home I found out that another 47 euros had been deducted from my credit card that had been blocked during the rental period as the tank wasn't full which seemed extremely harsh under the circumstances. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by GARY - 14 October 2018

" See above. "

" Helpful staff. Had initial problem starting engine, needed clutch pedal pressed down before engine would start, (VW Polo petrol manual). Fortunately staff hadn't gone home and explained this to me. I had full excess cover, but still had to leave 300 euros on credit card. I am assuming this has been returned/or was never taken. Having full excess cover gave me peace of mind and I didn't have to photo my car (at midnight) before setting off on my journey. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by YUSUF - 14 October 2018

" Disgusting staff. Took our money and didn't give us a car. Please contact me immediately with details of my refund "

" They refused to give us the car. We paid and got no hire car. We demand a refund of our money "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by ANTHONY - 06 October 2018

" The above rating would move to 9 if my refund appears in the next 24 hours. "

" A positive experience with front desk staff. They were well disposed and helpful. The vehicle had a few bodywork blemishes but it served us well. The drop off experience was well conducted and reasonably speedy. Two 'could do betters'. 1. I endured a hard sell for additional insurance at the desk- this needs toning down. 2. The cash blocked off from my credit card has not yet been returned. I received an 'all clear' from the drop off operator. This ought not take more than 24 hrs. It's now 3 days since drop off and the blocked cash has not yet been returned.This aspect directly affects my likelihood to recommend ZE Internet to my friends and contacts. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by ALAN - 03 October 2018

" Lovely car would definitely use this company again "

" Helpful staff, quick and easy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PHILIP - 01 October 2018

" As per my comments about Interrent. It is about time that companies like yours scrutinises these rental companies "

" I had read reports about hard sell of additional insurances on the internet and although I had my own excess they were like a dog with a piece of flesh constantly painting the worst scenarios. They told me that the rental didn't include recovery and I that I would be stranded in the event of a breakdown etc. They told me that the vehicle was perfect with no blemishes. This wasn't true. Good job I took photographs to show at the end of the rental.. There was even one large scrape over a wheel which had already been "varnished" over. Probably several unsuspecting tourists have ALL paid for this already- It is worth investigating because if they have this is fraud. Cheap rental but was it worth it. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by KEITH - 01 October 2018

" We have used them many times and last year when we had a problem with Europcar they were helpful in solving this problem "

" The collection and drop off both went very well. The offices were not too busy and staff were courteous "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by PAUL - 29 September 2018

" Lovely girls at Seville airport. Very friendly and speak good English. Would highly recommend. Thanks for a pleasant transaction. "

" Excellent service. Would highly recommend. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by DAVID - 21 September 2018

" All went very smoothly. Staff were efficient and polite "

" Efficient and polite "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by SARA - 20 September 2018

" The staff were all very pleasant, however I would not recommend this company at all. A trip which i thought would cost €56 was in fact a real price of €160 for hiring a car for 1 day. I do not understand the lack of courtesy in not refunding me half a tank of petrol. There are plenty of orher nearby companies to try. "

" Firstly i booked a corsa as i prefer small cars, but was told on the day this was not available, and given a huge megane instead, which was only changed when i said I would have to go to a different company. Secondly no-where at the time of booking it for €31 euros was there any indication that the insurance would be an extra €60, and the GPS a further €18 on top of this. Thirdly it was not clearly explained that the tank needed to be returned only 45% full, which is a very strange amount, and practically almost impossible to do accurately on your own. However when i returned it with a full tank which cost €50, and asked for a refund of €25 for half the tank, i was not given this and my email has not been responded to. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by ANTHONY - 20 September 2018

" Great service with no hidden charges. Happy to recommend. "

" Great service with no hidden charges. Happy to recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by IRENE - 15 September 2018

" I have had previously good experiences with Auto Europe so this was disappointing "

" The staff were efficient - although we objected to their hard sell of unnecessary extra insurance. However, the condition of the car was dreadful - there was not any area of it that was not damaged and it was dirty. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 2

SEVILLA, ES - Reviewed by PRISCA - 13 September 2018

" No extra comments "

" Unfortunately the car I got was an automatic car, when I specifically rented a manual one. I only found out after we completed the whole procedure, and had to wait 30 minutes to get the other car. The second one was of less quality (twingo instead of fiat 500), but still good enough. Both at pick up and drop off the staff was very friendly and polite. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by PHILIP - 11 September 2018

" Good service at the price .Interrent are a subsidiary of EUROPCAR "

" car was a little dirty/dusty internally "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by JAMES - 10 September 2018

" Only surprise was that Firefly not represented in Seville airport arrivals but out in car park instead with quite small signs to direct but found them ok anyway and probably better where they are "

" All very straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by SWARNJIT - 06 September 2018

" So far so good "

" It was good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by COLIN - 05 September 2018

" Suggest you do not use OK Rent a Car for your clients until more appropriate charges are in place. "

" Car was excellent, except it was not provided with a spare wheel, nor was there any means of effecting temporary repairs to a tyre, despite the car having only 2000km on the clock. Sustaining a puncture thus resulted in missing a complete day of our holiday whilst being take some 150km in an appalling tow-truck to Ok's nearest depot. We were then presented with a bill in excess of 600 Euros before being provided with a replacement car for the 100km journey to Alicante airport. Are you able to lobby ok rent a car on our behalf over this ludicrous charge of 600+ Euros for a puncture? "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MASSIMO - 05 September 2018

" Fair price, and good service. "

" Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by CLAUS - 01 September 2018

" GOOD "

" I HAVE EXPERIENCED THIS MANY TIMES, I ORDER A SPECIFIC SIZE CAR BUT ON THE DAY OF THE PICKUP ITS NOT AVAILABLE AND I'M GIVEN SOMETHING ELSE CHEAPER "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MATTHEW - 29 August 2018

" Very easy to use 'site, have spoken several times on the 'phone and they are always easily accessible, polite and knowledgable. AutoEurope and OK Rent are the perfect combination "

" This is about the 4th time I have used OK and all in various locations. Overtime with-out fail the staff are friendly, helpful and the cars are great; always clean, new and usually top specced with Sat Nav, DAB etc...awesome! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ERWAN - 22 August 2018

" I specifically booked with excess waiver and a large car, and the voucher I received was without the excess waiver and for a medium sized car. So I had to pay extra for both. "

" We damaged the car while on holiday and the procedure to agree the cost of repair is very efficient, transparent, and the cost proved to be very low. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by EDWARD - 21 August 2018

" Staff at Sevilla were efficient and friendly. The process was faster than expected very positive overall. "

" Drop off experience would improve with a virtual queue system. It is difficult for customers to have to follow the staff member around the car park to maintain a place in the drop off queue. Fuel prices should be quoted including tax at the collection desk. Quoting without tax is misleading. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARIA DOLORES - 19 August 2018

" Never pick up the phone "

" Not impressed with Interrent. They tried every trick, scare tactic to convince us to take out their additional insurance. One of the terms and conditions which I found out was that if the car breaks down and you need to call their recovery then your car hire is terminated there and then and they will not provide another car for the remaining duration of the rental, how can that be fair ? Oh if you took out their insurance this unfair policy term is waived. In addition they forced us to sign a document confirming the state of the car without having inspected the vehicle, the form said there were no damages. On pick up there were about 50 scratches which we had to photograph and evidence, not a great start to he rental. You need to have your whits about you dealing with these unscrupulous companies, beware!!!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by CLAIRE - 16 August 2018

" I have used Autoeurope for several years now and never had any issues. "

" Good experience on this occasion with Interrent. I purchased the Zero Excess Extended Cover and this may be what helped! Previous occasion I was charged for cleaning as there was a small amount of sand in the footwells. This time no extra charges.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by VICTORIA - 15 August 2018

" easy to book "

" I selected Interrent as I have used them before and had a good experience this time however, I felt very pressurised at the desk to upgrade the car and take additional insurance despite having a zero excess policy. I was promised a new car and the first car didn't start and said it needed oil immediately and the second had 75k on the clock, was scraped across the wheel arches and had many scratches so not exactly new! It took over an hour to get the car and drive away despite being second in the pick up queue. The drop off however was very quick, no quibbles re the damage to the car when i showed them photos. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by RONALD - 05 August 2018

" Hate the hard sell at the airport "

" Despite informing them that I had full insurance cover from the UK, they ignored me and tried their hard sales techniques to sell me more insurance. Even threatened that I wouldn't get another car if I was involved in an accident. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by PHILIP - 03 August 2018

" The OK rent experience took the shine off the first part of the holiday right when we should have been excited and ready to go "

" It was not clear where to go to get the shuttle, when we did we turned up and there was 1 person on the counter and it took us over 1 hour to get the keys for the car. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ELIZABETH - 03 August 2018

" Please see my complaint above. "

" When we arrived the counter assistant told us that we were not insured as we had paid you (a broker) and not Budget direct. She told us we needed to pay again. I said that cannot be right I paid you and I paid for for full cover. She suggested I pay budget and then get my money back from you. Other people we met on holiday had this happen to them. After 30 minutes I refused and she relented. I feel strongly that people getting off a flight where they will be very tired (having got up at 2am) are being taken advantage of. I was able to be assertive but others were not. You must have had this complaint before and I would like someone to please register this as a formal complaint and for someone to please address it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 02 August 2018

" Good value, newish car, slightly spoiled by upsale attempts of the staff on the desk in Seville. Even after showing them my own policy. "

" All good, except for the usual persistent pushing of additional insurance covers at the desk. Even though I showed them my own policy. I would describe the style as intimidating. Everything else was fine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by COLIN - 29 July 2018

" The service was efficient and professional. I have used The site many times and find it easy to use with the prices and options clear. "

" I have used Rhodium several times and have always found it to be good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ANDREW - 29 July 2018

" Have used Car Del Mar for years but had to find someone else when they withdrew from UK market, Auto Europe have been a decent replacement "

" Twice now I have used Rhodium/Goldcar & on both occasions been told the vehicle had no damage, yet on getting to the vehicle found that to be untrue (which no doubt they would have tried to charge me for on return had I not noted & photographed). I would almost suggest this is their policy! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by RAWDON - 16 July 2018

" When returning the car, a member of staff came to check the car and sign it off straight away and was thorough and pleasant throughout. "

" This company is well in control of all arrangements involved in car rental.. The counter staff spoke good English and were quick and efficient in the documentation procedure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by STEWART - 16 July 2018

" Overall acceptable but slow "

" Process to collect car was very slow due to only 2 staff available. More time spent trying to persuade people to take extras than processing paperwork. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by DAVID - 12 July 2018

" Very impressed with the service provided and would not hesitate to hire a car from Centauro again "

" The young lady on the Centauro desk at the Ayre Hotel in Seville was very efficient and provided all the information I required. On checking the car over I discovered a mark on the rear bumper and she amended the details with no trouble. The drop off at Valencia Airport was easy to locate and once again the staff were very efficient checked the car over and delivered us to the airport in very good time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by IAN - 09 July 2018

" Could not have been better. Very friendly and helpful staff "

" Exceptional value and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by BRIDGET - 02 July 2018

" I would like Autoeuropa to be more transparent with the costs of hiring a car, particularly the extras that are sprung upon the customer on arrival. You need to research your client companies regularly to check up on their latest rouses to get more money out of the customer. "

" I was unhappy with the surprise news that breakdown insurance was not included in the.e price and that should we break down and need assistance it would cost 400 euros and we would not be provided with a replacement vehicle. Therefore we felt pressurised to pay the additional cost of breakdown insurance. I would like to have known this in advance. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by SALLY - 01 July 2018

" Extremely satisfied "

" The staff were extremely helpful and pleasant. Would highly recommend. Will not hesitate to book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by STEPHEN - 01 July 2018

" Experince with Auto-Europe has been good on three separate occasions recently, however they need to be aware of the practice employed by the Car Hire companies which they deal with (see above). "

" Overall experience was good, however I was told that pre-authorization would be taken for 250 Euros, but instead it was actually charged and then refunded on my Credit Card, which incurred a transaction cost. THIS IS NOT GOOD PRACTICE. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by GARY - 25 June 2018

" A great service as always "

" Very pleasant staff and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by DEREK - 23 June 2018

" Quick pick up and drop off and good car...what more do you need "

" Excellent value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by KRISTIAN - 21 June 2018

" Same as above i feel completely conned "

" Awful and i also blame autoeurope. It was supposed to be full insurance package and it wasnt. You failed to tell me that if i had an accident the polcy would cancel immediately and i would not get a replacement vehicle even if it was the 1st day of the hire !!! I was therefore forced or conned into paying a further €80 full insurance. I still dont have my €100 fuel deposit back..... SHOCKING "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by MICHAEL - 20 June 2018

" Good range of vehicles on offer - clearly laid out. Very competitive rates. Will use Auto Europe again. "

" Very good overall. Don't rent that often so was worried I might get caught out by some clause or other. All went smoothly despite me being 20 minutes late returning car as I went in to wrong side of car park at airport initially ! My €300 security "hold" on my credit card was released in about 3 days so all good. Would rent again from Keddy/Europcar. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by SHAHRIAR - 08 May 2018

" The Europcar salesman was very dishonest with us. (1) we accepted his offer to upgrade to a Mini "convertible" for an extra 10 euros per day, but the car wasn't a convertible. We only found out after we had paid, as we had to pick up the car from a nearby garage. (2) the upgraded car had a diesel engine, as one of the salesman's selling points was the in Spain, the cost of diesel was 0.25 euros per litre less than petrol. We later discovered that this is untrue; the correct figure is around 0.15 to 0.20 per litre. (3) he told us there were no marks on the car and we had to trust him, as we were to pick up the car from another place without being able to inspect it first. We discovered that the car had a number of marks on it. This wasn't an issue in the end, as I took photos of the marks when we picked up the car and Europcar didn't charge us for any repairs, but it did cause some stress during the trip. (3) he told us there were no marks on the car and we had to trust him, as we were to pick up the car from the nearby garage. However we discovered that the car had a number of marks on it. This wasn't an issue in the end, as I took photos of the marks when we picked up the car and Europcar didn't charge us for any repairs, but it did cause some stress during the trip. "

" The Europcar salesman was very dishonest with us. (1) we accepted his offer to upgrade to a Mini "convertible" for an extra 10 euros per day, but the car wasn't a convertible. We only found out after we had paid, as we had to pick up the car from a nearby garage. (2) the upgraded car had a diesel engine, as one of the salesman's selling points was the in Spain, the cost of diesel was 0.25 euros per litre less than petrol. We later discovered that this is untrue; the correct figure is around 0.15 to 0.20 per litre. (3) he told us there were no marks on the car and we had to trust him, as we were to pick up the car from another place without being able to inspect it first. We discovered that the car had a number of marks on it. This wasn't an issue in the end, as I took photos of the marks when we picked up the car and Europcar didn't charge us for any repairs, but it did cause some stress during the trip. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 3

SEVILLA, ES - Reviewed by MARY - 04 May 2018

" See 4 above "

" The overall experience was very good, even excellent, especially the value for money element. The one point which was less good was the type of vehicle used for the shuttle between OK rentacar and Seville Airport. My husband, who is somewhat disabled, found the high step into the vehicle difficult to manage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JAN - 03 May 2018

" Auto Europe did not honour the terms and conditions of our rental voucher. "

" Rhodium does not seem to have a good working relationship with Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by BRIAN - 02 May 2018

" Good service and as expected "

" At the pick up the staff were very busy and clearly dealing with some overbooking of cars. It was therefore somewhat slow but once I was seen the service was friendly and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by DANIEL - 29 April 2018

" nice easy experience ,reliable,, super car for the price ,,cheap and honest no sneaking in extra fees it was good "

" very pleased ,,no hassle or fuss,,straightforward and simple,, no hidden extras to pay excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by COLLEEN - 02 July 2015

" I ended up needed emergency surgery so had to cancel my trip at the last minute. The airline and hotel gave me my money back, but you wouldn't. Shame on you. Will definitely think about this dismal level of customer service next time I book a rental car. "

SEVILLA, ES - Reviewed by CHARLES - 28 June 2015

" Not impressed. Had a car with 76,000 km on the clock. Had to buy oil as the oil light came on one week after I had the car. Car smelt of cigarette smoke "

SEVILLA, ES - Reviewed by WILLIAM - 22 June 2015

" Good website with clear options, making selection easy "

" Pleasant and helpful staff; nice, clean (almost new) car. No problems. "

SEVILLA, ES - Reviewed by RUSSELL - 22 June 2015

" Your website gives full details on car types, upgrades, insurance etc so please advise your supplier that the client does not want to hear the upset and just get a prompt service. Likewise why do they not have pre printed docs to speed the process? "

" Our mistake I suppose I should have read use the Eurocar desk but either way the sign for Keddy was a small less than A4 note on the side of the desk "

SEVILLA, ES - Reviewed by TINA - 21 June 2015

" The best option we saw for price and car choice "

" Pleased with the service we received good quality vehicle Smooth and quick service Very pleasant staff "

SEVILLA, ES - Reviewed by PHILIPPA - 12 June 2015

" VERY slow/grumpy to process the paperwork, and disorganised signage at check in desk! I was offered an upgrade, when I was already allocated a much bigger car than I had booked - some people would see that as a plus - I wanted a small car! The girls where you pick your car up were lovely "

" See above "

SEVILLA, ES - Reviewed by KEVIN - 26 May 2015

" Better explain the end provider. I booked Alamo which was delivered by Enterprise - I had a worrying 10 minutes being sent from one provider to another as there was no Alamo counter in Seville "

" Service was delivered by Enterprise "

SEVILLA, ES - Reviewed by ALLAN - 25 May 2015

SEVILLA, ES - Reviewed by ANDREW - 14 May 2015

" All very good except finding out the "supercover" extra insurance I purchased was not from Firefly but yourselves. Firefly told me I was not fully insured & tried to sell me their upgrade for an extra 60 euros.. They were very pushy & didn't seem to know anything at sll about yours or how it worked. I then had to leave a 650 euro deposit as I didn't have theirs on a credit card I didn't have (I'd used a debit card for the booking). Luckily my girlfriend did & we used that. I also spent a long time bith on hold & during a call to yourselves to establish exactly how the insurance worked which cost a small fortune from a mobile. I would likely book direct with the rental company in future for this reason.. "

" The car was great but the woman at the check in desk was the rudest & most unhelpful person I've met in a very long time "

SEVILLA, ES - Reviewed by PETER - 11 January 2015

" The vehicle had obvious damage which we had to point out to the office. The staff didn't seem to care very much and an alternative car was apparently not an option. The car otherwise was fine. "

" See above "

SEVILLA, ES - Reviewed by NICK - 10 November 2014

" Probably the easiest hire for me with no unexpected charges! "

" My main concern is handing the car back and not knowing if my deposit is returned in full. Thankfully this was returned same day. "

SEVILLA, ES - Reviewed by RAWDON - 09 July 2013

" A well organised booking service. E-mail documents well managed. "

" Quite casual in comparison with other rental firms. Note that there has been a big change in parkig arrangements for returning the car - not all that clearly marked by the roadsigns. Not Firefly's fault. "

SEVILLA, ES - Reviewed by MICHAEL - 15 June 2013

" I was rather surprised that NIZACARS charged my credit card with the £500 bond rather than take an "authorization" which other car hire companies do. This was not a problem for me, but I think it should be made clear when you book with Auto Europe that your credit card will actually have the bond charge TAKEN from your card. and then refunded at the end of the rental. "

" As above. Otherwise, NIZACARS was fine. "

SEVILLA, ES - Reviewed by MICHAEL - 07 June 2013

" Very good service, especially showing the name of the car rental company at the first stage of vehicle selection "

" Very good service. They offered to allow me to check whether my luggage would fit in the boot (it did!) "

SEVILLA, ES - Reviewed by ROBERT - 28 January 2013

" I found the process of booking the car very straightforward "

" Pick up and drop off were very efficient but the car was showing signs of wear but for the rental charge it was value. The issue I have was the very excessive one way drop off charge amounting to 110 euros.The charge for a full tank of petrol was not a problem in principle but I am certain we were effectively overcharged for the fuel. "