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SHANNON CAR HIRE REVIEWS
Car hire reviews in Shannon
A car hire at Shannon is the best way of exploring the western parts of Ireland with good access to the famous Wild Atlantic Way, a 1,600-mile-long coastal route and one of the world's great road-trips. Visitors to Shannon can also immerse themselves in the world of flight engineering with a visit to the Shannon Aviation Museum featuring a fascinating collection of aircraft cockpits, jet engines, flight simulators, model planes and lots of related memorabilia. And you can't leave Shannon without a visit to the Ballycasey Craft and Design Centre, home to some of Ireland's most talented craftspeople and designers who are eager to sell their creations to passing tourists. Built in 1425, Bunratty Castle and Folk Park is another of Shannon's star attractions with a well-preserved castle, traditional village street, farmhouses, a watermill, blacksmith's forge, pub, restaurant and an excellent display of 19th-century agricultural machinery, all within a ten-minute drive of Shannon International Airport. Shannon also serves as an excellent base for visiting Limerick, a beautiful city located just a 20-minute drive away and notable for its magnificent castle built on the orders of King John in 1200.
Auto Europe is an international travel broker with over 65 years of experience in the car rental industry. Our competitive rates attract large numbers of satisfied customers every year to Shannon and other parts of the Emerald Isle. And for the convenience of our clients, we now offer more than 28,000 convenient pick-up and drop-off points in over 190 different destinations. By collaborating with all the world's top car hire suppliers, we are able to offer a diverse selection of car categories and locations in west Ireland and other parts of Great Britain. Booking with Auto Europe is a guarantee of quality, so check out what others have to say about our vehicle rental services in the Shannon car hire reviews section below and start planning your west Ireland motoring adventure today!
AUTO EUROPE SHANNON, IRELAND Car Rental Reviews
Average Rating for Auto Europe Shannon:
SHANNON, IE - Reviewed by JACINTA - 14 September 2025
" Efficient and friendly "
" The guy at the counter was really efficient and kind and recognised me as a frequent user and this time for a funeral "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by TONY - 11 September 2025
" Staff were pleasant and the car was in good condition. The cIass was supposed to be compact i.e. Renault Megan, Ford Escort or Puma but I ended up with a smaller Toyota Yaris cross which was just about acceptable for my needs. "
" Good service and clean nearly new car. However the car was smaller than expected. It was supposed to be a Renault Megan or similar but I was given a Toyota Yaris Cross which is much smaller in the back as less comfortable for my passengers. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 31 August 2025
" Same as above. Where is my money "
" They still have my deposit even after the car being given the all clear. Now 5 days. Not acceptable at all "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RONAD - 17 August 2025
" see above "
" when booking it was not clear whether I had paid for additional insurance. Your website should be much clearer that when you pick up the car you will need to pay additionally for waiver insurance, and that if you pay by debit card you will need to pay a deposit as well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by SIMON - 07 August 2025
" No problems "
" Very helpful guy who sorted out all the paperwork. All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 24 July 2025
" Nil "
" After returning the car I was sent a bill for €250 for damage to the car which was not my doing (a loose door handle). I challenged this and the charge was dropped. But I will not be renting another car from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by DANNY - 16 July 2025
" No issues except above. "
" I was satisfied with everything about my transaction and vehicle except the 100 euro holding charge taken against my debit card which i am yet to receive back. I am not here to cash flow Sixt/Flizzr's business. Sharp practice in my mind. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by PHILIP - 14 July 2025
" I have been using this website for about 15yrs and every time its so easy to get the car I need for my trips at affordable prices , I will have no hesitation in recommending Auto Europe "
" I have been using Thrifty group for about 25yrs and every time its so easy to get the car I need for my trips at affordable prices ,The staff are really friendly and very accommodating. I can highly recommend Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 08 July 2025
" Nice ride, easy customer service, and good drop-off service. "
" Rental was simple, experience was pleasant and the car was great. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by ANTHONY - 08 July 2025
" Very pleased. Makes all the difference to the holiday if the car rental is hassle free. "
" There was a problem initially finding the car at Shannon Airport because there were two parking bays numbered 181. However the Europcar man came out to direct me. The return drop off went very smoothly with the man giving me a lift to departures. Less paper work than some other firms. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICIA - 06 July 2025
" All good "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JOHN - 03 July 2025
" Auto Europe were great, as usual. "
" Pickup agent just haded us key and pointed to a very large carpark behind office without providing a bay number. As it was late at night, he suggested flicking flicking the open button on the remote to set off the flashers. That did not work because someone had left the vehicle open. So, nearing midnight we had to search for the licence number on the car. Shabby service. Photos of the car did not reflect the extent of the damage on the car's body work. However, I sent replacement photos. Drop off was equally a nightmare. We were not informed the rental drop off would be closed. Fortunately, a staff member from another company told us that Thrift expected drop offs to be left in the short stay car park, and the keys handed into to desk in the terminal. The desk clerk at drop off asked us for the bay number (sic)!! You can't make all this up. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by MAGGIE - 27 June 2025
" Please see the earlier comment re waiting time for pick up "
" Unfortunately the flight was 2 hours late arriving. However I had to wait in a queue for nearly an hour to be served. I would have expected more staff on duty to help serve customers. Hiring a car is not a "5 minute job" s as of lots paperwork to be completed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 23 June 2025
" As I say very helpful staff "
" Very helpful staff no Problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 19 June 2025
" . "
" Very friendly. Oil top up needed. No water in windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by NEIL - 06 June 2025
" All good and efficient "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EAMONN - 29 May 2025
" Again Shannon Airport is so good and staff relaxed and very helpful "
" Great service at Shannon Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEN - 29 May 2025
" everything good - a great simple experience as usual "
" all went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RAYMOND - 09 May 2025
" Very good "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MIKE - 29 March 2025
" No problems "
" Easy, friendly and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by DAVID - 21 March 2025
" No problems at all. "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GRACHINA - 13 March 2025
" Good value. Need better drop off information "
" Initial problem finding which desk dealt with Fizzler rentals. Signage needs to be clearer "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAMES - 08 March 2025
" The return was simple and efficient. Shannon noticed my walking stick and very kindly dropped me to the terminal "
" The return was simple and efficient. Shannon noticed my walking stick and very kindly dropped me to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by SUSAN - 17 February 2025
" Booking was easy and price good, just cross that not obvious about late charge. Never known a car hire company in an airport to close so early. "
" Arrived 5 mins after booked time and had to pay €20 charge because they closed at 6pm and had to stay late. Not impressed! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 12 February 2025
" .. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by RICHARD - 08 February 2025
" The staff were excellent. They really looked after me. I give him 10 out of 10 for that. It's just a hold on my credit card seem to have taken longer than normal. I'm a regular user. "
" Everything was fine. Car was pretty good. It wasn't the most comfortable car but it was good however it took a few days for the to release my hold on the of the £2500 on my credit card. I wasn't very impressed with that as a lot of companies do it much quicker so. Change. That. It done quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 06 February 2025
" Felt it was good value. "
" John the staff member was very helpful and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EAMONN - 30 January 2025
" On line was booking was clear and pickup and drop off at Shannon Airport easy. "
" On line was booking was clear and pickup and drop off at Shannon Airport easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EUNAN - 29 January 2025
" V good value great service "
" Clean car on time,easy check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK - 24 January 2025
" Would certainly recommend this firm "
" Very easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ROBERT - 19 January 2025
" Do not hire through carhire or autoeurope Shannon bogus damages on car. "
" Charged €723 for damages not caused by me. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by SIMON - 17 January 2025
" Straightforward booking process and a good price for my rental "
" On arrival at the Sixt/Flizzr desk at Shannon Airport, I was given a warm welcome by Derek Quinn who was very helpful and explained clearly the details of my booking arrangements and the potential additional options. In hindsight, it would have been helpful if we had discussed the process when I was returning the vehicle ie we followed the signs to the returns area to find that we had to park it in the short stay car park and drop the key back at the desk. Derek was particularly helpful when, having gone to pick up the car, I noticed a number of "marks/dents" which had not been noted in the email rental agreement I received. I returned to the desk and he provided me with his email address to enable me to send photos of this "damage" and duly emailed me back to acknowledge my email a short time after I had sent it. Given that some of the marks/dents were very apparent, I am a bit surprised that no record of these appeared on the rental agreement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by CARLOTTA - 16 January 2025
" Car Hire / Europcar always work for me. Although we had to take a bus to the collection point, it came quickly and was easy. "
" Easy to deal with. Friendly counterstaff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOANNE - 15 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SUSAN - 12 January 2025
" Easy to book and good price "
" Although there was some damage to the car it was all documented and didn't affect the driving or comfort. Service both at collection and drop off very good. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by KEN - 08 January 2025
" Thrifty are great at Shannon airport - never had a problem "
" all worked well - drop off guy drove us the short distance to terminal (usually walk) as it was snowing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 06 January 2025
" Great overall service. "
" Very efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JUNE - 22 December 2024
" All worked out brilliantly for me The staff are amazing thank you "
" I returned to Dublin which is usually a pain but all the timings worked out perfectly there was a super polite minibus driver waiting for me to take me to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 21 December 2024
" Easy to collect and easy to drop off. Very efficient service. "
" I do not understand why the 'deposit' takes some days to be credited back? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by KEN - 12 December 2024
" no problems, no long queues, very happy "
" generally all good, drop of guy was not so friendly, he may have been having a bad day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 20 November 2024
" ..... "
" .... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by JOHN - 20 November 2024
" good experience "
" all went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 05 November 2024
" I would definitely use carhire again. "
" Quick easy pickup and fantastic price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 01 November 2024
" Very bad service "
" The car was not there and the guy at the counter was not helpful so I went to herts to get a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SHELAGH - 21 October 2024
" Please sort out this process with your third party - Europcar! "
" I have been charged over £1200 for the car!! It's meant to be just over £60!! What the hell!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by MIKE - 17 October 2024
" Good rates, no problems "
" Very easy transaction, friendly staff at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by BERNARD - 07 October 2024
" A wide choice of vehicles with great prices. Good communications. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SHEILA - 03 October 2024
" see above "
" Overall great. Although dropping off after hours wasn't quite clear as to where I should leave the car. Left in public car park and didn't know if should have been the CarHire car park ... but didn't know how to access it anyway. Also the key was too big for the drop box so left it on the desk, which didn't feel very secure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EAMONN - 26 September 2024
" I had a very pleasant experience picking up and dropping off the vehicle. "
" Needed a car and this one was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK - 11 September 2024
" Would certainly recommend this firm "
" Very easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by LOUISE - 30 August 2024
" Super quick turnaround when dropped off vehicle and taken to airport terminal very quickly "
" Easy booking online; everything explained clearly in documentation and at the desk when picked up vehicle "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by STEPHEN - 12 August 2024
" No problems therefore happy customer "
" Very happy with staff at Shannon. Friendly and helpful, All round great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEPHEN - 24 July 2024
" All went smoothly thanks. "
" Whole process was smooth with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by OWEN - 18 July 2024
" Return experience excellent - very quick & efficient "
" Too few staff at desk hence long wait to collect keys "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by SUSAN - 07 July 2024
" Easy to book. Price very competitive "
" Process was very smooth and car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOANNE - 24 June 2024
" good experience booking with AutoEurope and lots of options for cars whatever you need "
" pick up and drop off experience was fine. I am still awaiting my final receipt (4 days after drop off). "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MICHAEL - 19 June 2024
" As above, excellent overall "
" Very positive experience overall, good price, excellent service at Shannon airport, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by CHARLOTTE - 07 June 2024
" Great service, thanks "
" Great servicev "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 05 June 2024
" delighted and great value "
" only one person available at drop off but they were efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAUL - 02 June 2024
" A week has passed since this non-rental, and I have yet to hear from you ......... "
" I did not pick up my car on 26 May, as your desk was closed when I arrived at 11pm. Unfortunately I had cited 11am as the pick-up time. I was relieved that Hertz were open and were able to sort me out with a car. I have yet to hear from you re a refund - unimpressed. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEN - 24 May 2024
" simple process - all worked well "
" excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARGARET - 23 May 2024
" Car could have been cleaner. "
" Efficient, friendly. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by ADRIAN - 11 April 2024
" 100 per cent "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAIRE - 20 March 2024
" Professional service "
" Delightful efficient staff at pick up and drop off Nice car No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GRACE - 13 March 2024
" Excellent customer service "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 18 February 2024
" I would hire with them again "
" The carhire staff member was very pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 13 February 2024
" . "
" Friend & efficient even at 11pm V busy when returning the car. Need a designated return queue at tge terminal "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SUSAN - 03 February 2024
" There is now where near the airport to fuel vehicle so when returned it was just touching the full mark. I have no issue with the fact I was charged 9 Euros for the fuel BUT I certainly have an issue with the fact I was charged 40 Euros for it being filled. If you are charging for this there should be a fuel area on site. "
" There is now where near the airport to fuel vehicle so when returned it was just touching the full mark. I have no issue with the fact I was charged 9 Euros for the fuel BUT I certainly have an issue with the fact I was charged 40 Euros for it being filled. If you are charging for this there should be a fuel area on site. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by BERNADETTE - 24 January 2024
" Good "
" Quick registration at counter, polite and efficient. Return of vehicle, again quick, efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SHEILA - 21 December 2023
" Positive "
" Pleasant and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 21 December 2023
" as above "
" No hitches at all. Nice car at fair price with easy pick up and drop off arrangements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 19 December 2023
" There are better companies to deal with. "
" Very basic Lancia car, not the standard SUV booked. Petrol not full. No information on returns. Wasted precious time. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by JULIE - 01 December 2023
" Easy to book great service "
" Perfect all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DANIEL - 29 November 2023
" Very easy process at pick up and drop off. "
" Easy low cost hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 22 November 2023
" Easy app to use. Like fully inclusive options "
" Bored check in agent. Rubbish car. Had to tell drop off agent that passenger rear wheel makes a horrendous high pitch noise and photos of unrecorded dents when uploaded as per instructions were not recorded "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by JACINTA - 21 November 2023
" Yes ,Will Do .Will definitely use again "
" No Issues ,Pleasant and Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EAMONN - 16 November 2023
" Just easy to deal with quick and helpful. "
" The vehicle was poor but as I did not drive very far there was no problem it got me to where I wanted to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by MICHAEL - 13 November 2023
" As three above "
" Unfortunately, my actual driving licence was misplaced the day before the rental in a parcel collection office in the UK. as the rental day was a Sunday I had no way of retrieving it before my flight to Shannon. I had a colour copy of the licence on my phone as well as the DVLA proof of a clean licence. I was refused the hire and there was no way the desk person would entertain any way of providing the car to me, despite the fact had hired a car recently through your selves to that company. They refused me refund and referred me back to you. I phoned you upon my return and was told to go back to the rental company, so I was back where I started from. I accept I did not have my actual licence with me but it was the unwillingness of anyone at the rental company or your offices to even discuss a refund for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by EDWARD VINCENT - 06 November 2023
" I have been using Auto Europe for over 15 years now and it is value for money "
" My experience was outstanding easy to find the car staff at desk very friendly, overall a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 04 November 2023
" Always use Auto Europe "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by MAIRE - 26 October 2023
" As above "
" Ver professional and helpful staff. Nice car. Easy booking. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GARY - 10 October 2023
" Overall collection/drop off very easy. "
" Counter staff very pleasant/helpful. Drop off very easy. Car was ok although not in my opinion the equivalent of a vw golf/ford focus. Had an issue with tyre pressure warning light 50 miles into my journey which I had to get checked out at a local garage. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by MARGARET - 07 October 2023
" All in all very good value for money. "
" Everything was great except the time it took to pick up the car at Shannon airport. We had to wait to pick up luggage and by the time we got to the Hertz/Thrifty desk there was a queue which didn't move very quickly. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by SUSAN - 25 September 2023
" I was ripped off & Auto Europe doesn't care "
" I was ripped off!!! They charged me for EXTRA insurance which I didn't want nor need because I had already purchased the insurance when I booked my car hire. The insurance cost me twice what the car hire cost. I thought I was signing for a security deposit because Auto Europe sent me an email telling I would have to put down a security deposit. The paper I signed was actually for MORE insurance. This car hire place is a scam. My car hire cost me over $600 for 7 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 22 September 2023
" Very happy "
" Very easy hire, upgraded car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by ADAM - 13 September 2023
" Good customer service "
" Smooth process, no issues, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 11 September 2023
" I have used this company to find me the best possible price for car hire for about 10yrs now and they always come up trumps with good deals "
" everything went according to plan with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GARY - 10 September 2023
" All in all good apart from having to make the security deposit which was unnecessary. "
" I had purchased extra excess insurance from you. But Thrifty still required a holding deposit on a credit card. Not recognising this. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JOHN - 03 September 2023
" Same response to previous question "
" To be honest the car I had was a little disappointing, looked scruffy, very noisy, passenger wiper not clearing screen and not very fuel efficient, orange warning light on from pick up, admittedly it may have been a faulty sensor, but the could not compare to previous hire car, VW Polo. No follow up to contact regarding orange warning light. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by DANIELLE - 31 August 2023
" Very slow service, complete rip off with the late fee. Won't be booking with this company again. "
" We (along with serveral others) were charged €40 late fee as the flight was delayed. Unless you're telling me every penny went to paying the two staff then this is outrageous. The process of sorting the paperwork was extremely long I was queued for about 30 mins waiting to be served. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by PAUL - 17 July 2023
" Very smooth - no problems at all. "
" Largely happy, but car was missing a hub cap (rear left) and was delivered with only half a tank of petrol, along with a few minor dings. Pickup and delivery were great, and staff too, but these two issues were rather disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by JOHN - 11 July 2023
" See above "
" Vehicle was fine but expensive for such a short period of time and the expensive drop-off and cross border fees. Hertz also charged me tax, which was excluded on my voucher. I await a response from AutoEurope "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SOUMITRA - 07 July 2023
" As above "
" I missed my flight and spoke to europcar front desk saying I would be picking up car next morning instead. Was reassured that they would put a note on my file and it would be fine. Arrived next morning to be told there's no car for me but could upgrade. Ended up paying double my initial rental. Other than this communication debacle the staff were polite and efficient "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DR ASHOK - 01 July 2023
" Nothing more to add. "
" Very good freindly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BERNADETTE - 22 June 2023
" Made driving very easy "
" I had a very comfortable and reliable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOAN - 21 June 2023
" Autoeurope were friendly, cheerful and helpful at all times. The cost of car hire was competitive for the size of car. "
" Representative on collection didn't explain anything, railroaded me into signing, even though I said I needed to get my spectacles before signing. He said no need as would be emailed. I saw damage immediately I went out to the car. I told a representative and he said take photos and wouldn't be a problem. Despite the fact I emailed Thrifty/Hertz on the same day, attaching photos of the damage, VIP Hertz kept sending me emails saying I'd caused the damage and would be charged €1100. Fortunately I'd booked via autoeurope and they were able to assist. Black mark Hertz and gold star autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by IVAN - 28 April 2023
" no comment at this stage "
" I have sent an email to customer services to complain regarding response to a faulty tyre, for which I await a reply. The reply will effect my response to question 4 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by WILLEM ADRIAAN - 15 April 2023
" I am waiting for you to release the hold on my account. "
" I am waiting for you to release the hold on my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEVEN - 15 April 2023
" Overall quite satisfied "
" Had difficulty dropping the car back at Shannon airport,not well signposted "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by LUCA - 13 April 2023
" In general too expensive. "
" 100 euros petrol deposit is excessive. 2000 euros deposit for damage was beyond the limits of my card and I had to tale out full coverage (136 euros, annoying). "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MARK - 10 April 2023
" Thank you. "
" Derek on the desk for Sixt was excellent. What I would say is the price for a booster seat is a disgrace. 45 Euros for 4 days. Two of those and you've got your booster seat paid for. The value for the car was good but the price for the booster seat really annoyed me. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by BERNADETTE - 07 April 2023
" Very pleasant experience "
" I had a wonderful zippy, roomy and comfortable little car, the suzuki swift. I found this very satisfactory in every way. I would love to get this car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 06 April 2023
" See above "
" Flight delayed so arrived at Thrifty desk to be advised that there was a €30 surcharge after 11pm. Felt fleeced. I have used Thrifty three times already this year and won't use them again! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by FERGAL - 01 April 2023
" All round easy and efficient. "
" Excellent start to Finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARTIN - 28 March 2023
" A straightforward calm experience "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JEAN - 17 March 2023
" Very good experience. Happy as a returning Autoeurope customer. Will continue to use them. "
" Friendly and efficient staff. Car ready, clean and in good condition. Car close to airport arrivals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KATE - 12 March 2023
" Great staff decent car. Very cheap "
" Very easy and the cost was amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 02 March 2023
" Cheaper too buy a car "
" Money grabbing every penny "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by BRENDAN - 17 February 2023
" always good value thank you "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KAREN - 29 January 2023
" Counter staff at Cork Airport are fantastic and a credit to the company "
" Very good service, good quality of car, staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JULIE - 14 December 2022
" Excellent all around "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 28 September 2022
" In a word, excellent! "
" staff easy to deal with and returning the car went very smoothly. In "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 19 September 2022
" Our bill ended up being $600 more than the original deal ($700). Because of the situation above we did not have time to refuel..I'm sure that is part of the extra $600. We were told when we arrived that the car we reserved would be too small for 4 adults so we felt coerced into getting a larger car (getting off an overnight flight from the US is not a great time to be making decisions). All in all very disappointed with Thrifty "
" Not good...an address for Shannon Airport was pre listed in the GPS..we started following it, and by the time we realized it was wrong, we were 100 miles off course. We had to speed (dangerously) to correct our course, and may the airport with about 3 minutes to spare. it was very stressful...did not inspire confidence in your product. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by DAVID - 14 September 2022
" A good trip "
" It all went smoothly, thanks. I was not familiar with a diesel manual vehicle and would not choose one, but it did the trick fine and was economic in fuel consumption. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARCOS - 09 June 2022
" Best good price and wide selection or providers from auto Europe Easy to use and lots of information communicated in a timely way "
" Very quick and efficient. No hard sell for extra insurances etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHRIS - 25 May 2022
" The car was spotless and the they got me through the paperwork quickly. "
" Eurocar were great from start to finish. I rang auto_europe helpline but because they are in Germany, they could not answer my question. I rang Eurocar and they sorted it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by IGOR - 25 May 2022
" Happy enough with Auto Europe, it was easy to book the rental, but not happy with the Europcar rental itself. "
" This has been ridiculously expensive. I've rented much better cars all over Europe for less than a third of this price. Maybe specific to Ireland, but the whole process was slow and disorganized. I was surprised to find that the closest fueling station is 10m driving away from the rental return shop - which is a shuttle away from the airport. Getting the car also took long time. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by MARIA - 06 May 2022
" Very good efficient and friendly service . "
" At Shannon airport I found them exceptionally welcoming and efficient.! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by PRUDENCE - 18 March 2022
" Auto euro did not give any information that one would have to leave a credit card with £2000 on I'm picking up a car from sixt I would not have booked with you if I have known this I would've gone direct to a car company "
" Took the staff at the airport desk one hour and 15 minutes for me to get my car I was the first one at the desk tell me where to pick the car up when I got there it was not there so I had to go back into the airport to the desk and I where the car was One of the staff came out with me to find it it was not in the sixt car park put another rental car park staff are helpful didn't have a clue how to work the computers it's very frustrating get there and not be able to leave the desk straight away I'd pay the full insurance on the car in euro but I was asked to put a credit card in for £2000 luckily for me I put the a extra Credit card in my handbag otherwise I would not have had any extra money I still don't know from Sixt but they haven't charge me any extra in the car and it came to drop off it was no one to sign it off at six drop-off point so once again go to the desk in the airport and told them I put the car in the public car park filled it with fuel also told them there are several marks on the passenger side which I had videoed before I left on March 1 very disappointed in the whole affair "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by ANTHONY - 28 February 2022
" Paid extra for additional insurance cover, but still had a €2k excess with hertz so seemed little point in paying the additional cost as it had no value whatsoever "
" Car had a service warning light on, and windscreen wash was empty. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by CLIVE - 07 December 2021
" Very good staff car was spotless "
" Easy to pick up. Had an upgrade as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JULIAN - 25 November 2021
" Auto europe booking site good but no mention at booking stage that the car would be off site "
" the shannon site was 15 mins away. 1/2 hr wait for mini bus, waited 3/4 hour to collect car. no waiting area out of the cold. landed at 14.00 wasn't on the road until 4pm. Drop off had to wait and then 15 min drive to airport "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRIAN - 12 September 2021
" ? "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ELAINE - 07 August 2021
" Loyalty card would be useful "
" Fabulous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 01 June 2020
" 10 out of 10 for Auto Europe. Unfortunately ☹️ I had to cancel my booking due to the wedding we were attending being cancelled due to the pandemic. I therefore requested a refund which was completed very quickly and left me very impressed with the service given. I would have no hesitation in booking car hire through your company and will recommend you when the question of car hire arises. Thank you. "
" Cannot actually give a y comment. Please see details in next box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHRISTIAN - 20 March 2020
" As above in section 3 "
" Fantastic price and efficient pick up and drop off. Downside was the condition of the car. 145k kilometres. Scratches all over the car, generating concern that on return I may be liable for some of them. The car absolutely smelled vile and a wheel bearing was on the way out (evident by the noise at low speeds). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by GRAHAM - 11 March 2020
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ELAINE - 11 March 2020
" Easy to book "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHRISTOPHER - 04 March 2020
" Excellent "
" Quick and easy on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOSEPH - 02 March 2020
" Very easy "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARK - 22 February 2020
" A very positive experience no issues with car etc and will definately use Budget again "
" As 5 below "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CAROLINE - 19 February 2020
" Easy to book and everything was exactly as ordered. Would definately use again. "
" Very friendly staff. Everything as booked. Would definately use Budget again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by COLETTE - 13 February 2020
" Just answered this question at no3 "
" Very friendly fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by WILLIAM - 07 February 2020
" I find auto europe one of best comparison sites for car rental very often the offer full insurance as part of their deals "
" Have used budget frequently over last couple of years never had any real problems with them. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by MAGGIE - 06 February 2020
" 1. No email confirmation received so had to check the night before for confirmation. 2. Had a lot of difficulty trying to open the petrol cap. No instructions as to how to do it. Asked a gentleman at the petrol station where I filled up and he couldn't open it! Instructions would be very helpful as all petrol caps are different. 3. Gears "played up" during the weekend... put car into drive but car showed " N" on dashboard. Took several attempts to get it sorted. This was stressful as my visit to Ireland was for my mothers funeral. "
" 1. No email confirmation received so had to check the night before for confirmation. 2. Had a lot of difficulty trying to open the petrol cap. No instructions as to how to do it. Asked a gentleman at the petrol station where I filled up and he couldn't open it! Instructions would be very helpful as all petrol caps are different. 3. Gears "played up" during the weekend... put car into drive but car showed " N" on dashboard. Took several attempts to get it sorted. This was stressful as my visit to Ireland was for my mothers funeral. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JOHN - 29 January 2020
" Quick and efficient collection and drop off service.friendly and professional staff. "
" I use budget car hire frequently and always get great service from the team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by TRACEY - 07 January 2020
" quick, efficient and friendly service. "
" quick, efficient and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 07 January 2020
" Although the staff were efficient and very polite, the car booked versus the car supplied was so vastly different, I doubt I'd use the service again "
" Vehicle type required and booked was not available - BMW, AUTOMATIC 5 series was the booking and the vehicle supplied was Kia Manual SUV - far from the same or in any way equivalent "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by ROBERT - 02 January 2020
" Repeat question 3? "
" Car not as offerred. Car had working faults with it- main beam not switching on immediately on actioning . Boot not spacious enough. Car condition incorrectly described before hire. Staff very friendly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by STEPHEN - 28 December 2019
" Easy to book. Excellent pick up and drop off. Lovely clean car imside and out. Great value for money. "
" Excellent from start to finish. Excellent customer service. Car was in excellent condition inside and out. Any little scratches were clearly indicated on pick up. Great price for the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 11 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JULIE - 07 November 2019
" very very unsatisfied "
" i never actually got to get the car as staff were not helpful at "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by GARETH - 06 November 2019
" Booking was easy with all options well set out. "
" Thrifty have billed me €841 for superficial damage to a door. That's way out of line with the level of damage (a 1 inch scratch) and I will certainly be exploring alternative providers for future trips. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by COLIN - 06 November 2019
" Got car I wanted at a reasonable price With the cover I wanted "
" Easy hire. Offered upgrades BUT "NO" hard sell. honest agent.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RUBINCO - 06 November 2019
" Your representative at the airport was rude and not professional. She didn't explain the terms and condition and for that reason I have been charged extra money. Not happy at all. "
" Your representative at the airport was rude and not professional. She didn't explain the terms and condition and for that reason I have been charged extra money. Not happy at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by CRAIG - 05 November 2019
" Website design could be better, but pricing and range of providers is generally great. "
" Was charged for a tank of petrol in advance, instead of waiting to see if I honoured the Full-to-Full terms before charging me. If this is the new industry standard it stinks, particularly if I lose out on the currency conversion. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by BERNADETTE - 03 November 2019
" The vehicle was two years old, loads of scratches and scuffs and the windscreen wipers needed replacing, I couldn't see through the windscreen when I put the wipers on, it was dangerous. "
" The vehicle was two years old, loads of scratches and scuffs and the windscreen wipers needed replacing, I couldn't see through the windscreen when I put the wipers on, it was dangerous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by GRAHAM - 31 October 2019
" i always use auto europe "
" they were fine, they always are "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 26 October 2019
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by CLIVE - 26 October 2019
" Great service "
" Did what it said on the Tin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JESSE - 18 October 2019
" As above, as with every time a member of my family arrives in Ireland . "
" I am not sure if you are responsible , but the scam of the insurance situation in Ireland , is such a disappointing and cynical welcome to the country. To charge 17 euros a day on top of what insurance comes with hire , is unbelievable . also there is no option unless one has a credit card and runs the risk of paying a surcharge for any accidents. It seems to be across the board with car hire in ireland , so I can't recommend any companies. I also feel it is unfair that your staff have top implement this expense. The first car hire company that implements some change will get a wealth of custom . "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 10 October 2019
" The whole process from price, pick up and return with Auto Europe and Thrifty was excellent. "
" The whole process of collecting and returning the car could not have gone better. An excellent service by Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK J - 05 October 2019
" Perfect "
" Absolutely Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHRISTINA - 04 October 2019
" .... "
" Disappointed with condition of 98500k, 2 year old Nissan Juke, the seats were very stained and the interior smelt of 'wet dog'! I also had difficulty in getting it into the reverse gear. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRIAN - 02 October 2019
" Overall very good service "
" Diarmuid O'Sullivan was very helpful and efficient at the desk in Shannon. Drop off was also very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JUDITH - 30 September 2019
" Whilst I found Auto Europe very satisfactory. Next time I think I would use another car hire co other than Thrifty , a company who would supply a car come over to car with you to check out whether all satisfactory and that it had a car manual inside for reference. I was on holiday after all I shouldn't have had to ask people how to do and find a. Certain thing in car how to turn radio on, how to open petrol cap etc., "
" I. Was disappointed that one of the staff did not come out to the car and showed me the workings of the car, as there was no handbook , and the model was a new one, I had to get help from friends to find how to open petrol cap for instance , found out on friends work computer. I found it totally disagreeable not to have a manual in glovebox. Also lot of scratches on car which the staff showed me on screen at desk, however my friend inspected it thoroughly with me and he went back inside to desk and pictures were updated. Otherwise all ok. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by ANTHONY - 23 September 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ALAN - 14 September 2019
" As above "
" Budget have always been good with me and never any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 13 September 2019
" Scores says it all "
" Excellent, no-hassle service at collection and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EDWARD V - 12 September 2019
" Auto Europe is always part of any journey I plan in the world because I get Value for money "
" A quick and efficient service by all members of budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by KEVIN TIMOTHY - 09 September 2019
" Easy to use online for bookings and very good telephone customer service when i used Auto Europe in the past "
" Friendly and profesional service by all staff at Thrifty.Was given a Hyundai i10 hire car which to my knowledge comes under a 'mini type ' vehicle whereas my booking was for an 'economy type 'vehicle-also it had small amounts of damage but were clearly shown on the photos that were sent by email after pickup.As it turned out i was more than happy with the Hyundai i10 as it used less petrol and was ideal for me as it was only me and one other passenger that used it-is not ideal for rear seat passengers as small space at the rear.Overall i find dealing with Thrifty over many years as providing stress free and professional service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAQALIN - 02 September 2019
" Too class "
" Prompt and a lovely car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SARAH - 01 September 2019
" The booking process is quick "
" There was a long queue at the desk at Shannon Airport on 21st August which was unfortunate but the staff were as efficient as they could be under the circumstances. The car had damage to it and the clutch was rather tight. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by IAN - 30 August 2019
" I regularly recommend friends to try you if they want a hire car. We've had some great deals. "
" Generally very good service. Easy pick up and drop off at Shannon. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by KAREN - 29 August 2019
" Top class service, lovely clean vehicle "
" Top class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 27 August 2019
" Five stars all round for service, helpfulness and price. "
" Pick up very quick and smooth. Staff very helpful. Car was nearly new and spotless. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 26 August 2019
" Pick up delayed "
" Printed directions should be given to every driver when returning vehicle. We wasted a lot of time driving aroynd unnecessarily. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by GARETH - 13 August 2019
" Straightforward, clear options presented. The only thing I would say is that car classes are becoming unclear e.g. an Astra was a compact car on one provider, with it being an intermediate class car on another. I suspect that if I had booked the former I would have been given a smaller vehicle. "
" The car had clearly seen better days! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by JEAN - 13 August 2019
" Not the first time I use Auto Europe, I have recommended to friends. Booking is easy and provided informations and reminders are perfect "
" Good experience with staff on both picking and returning the car. The car war more than a year old with quite lot of mileage and stained seats. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by STEVEN - 02 August 2019
" Great price and good service but poor quality vehicle. "
" Was happy with the price but not the vehicle we had a booking for a Kia sport age but ended up with a Duster although OK size wise is a far inferior vehicle. I was attending a wedding and was a constant source of jokes. I know you say similar vehicle but I would think they have a price difference of €20000 the Duster is a flimsy tin box on wheels. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by JACOB - 27 July 2019
" Specifically paid extra for a nice large saloon car and was provided with a Dacia Duster that looked like it had seen service in Afghanistan. Went back to complain and was told it was "an upgrade"!!!!! "
" Specifically spent more for a nice large saloon and was fobb "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by ZOE - 25 July 2019
" Easy website to use and upfront on costs, compared to many sites. Called the helpline and received good service. "
" Easy pick up at Shannon Airport and had a choice of two city locations in Dublin to drop off. The car was very basic so would have been good to have known how much in prep for things like USB chargers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by MARGARET - 20 July 2019
" I would use Sixt again "
" The service was quick and efficient. The car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BOB - 17 July 2019
" Good company. Always very supportive with best prices. "
" Very unhelpful lady member of staff at Budget check-in. Seemed to want to stop me renting at all costs. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by SHARON - 13 July 2019
" Excellent service, will definitely book again. "
" Friendly & welcoming staff, lovely car & efficient picking up & dropping off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by NICHOLAS - 11 July 2019
" Nothing to add. "
" Car could have been cleaner especially the windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by PAUL - 11 July 2019
" A rather large queue at the airport, when other desks were empty - obviously you're more popular! "
" Good experience in all aspects. A little nervous about deposits being returned but everything was back in my account very promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 10 July 2019
" The car, service, and cost were fine. "
" Ireland is the only place in the world that I know where renters are charged for fuel on checkin rather than by pre-authorisation, and then if returned full, the amount is reimbursed thereby risking costs to the renter through currency fluctuations. No idea why this practice in Ireland is exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 14 May 2019
" Value for money and easy booking process "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK - 09 May 2019
" Trifty excellent "
" Trifty excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 26 April 2019
" When returning the vehicle the member of staff in the terminal was happy to check the vehicle over. "
" At the counter when collecting the vehicle found the member of staff extremely helpful. He accompanied me to the vehicle to ensure I was happy about everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by ROBERT - 09 April 2019
" Make each trip so easy "
" Always recommend you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAKE - 03 April 2019
" All good. "
" Our original car booked had an issue where there was a smell of fuel in the car, however we were quickly changed to a new, better car when we raised this, so I was happy with this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAMES - 26 March 2019
" easy pick up and drop off "
" easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by BARRY - 24 March 2019
" It was all goo. "
" I love how friendly the Budget/Avis staff at Shannon's airport are EVERY time I rent from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by ALICE - 08 March 2019
" Fly back and forth to Ireland every month and always a great service "
" Staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by LES - 03 March 2019
" Easy booking experience "
" All went very smoothly, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by THOMAS - 13 February 2019
" Fine "
" Being charged a full day on top because we dropped the car off 10mins too late. Seems a money grabbing to be honest "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MARY - 12 February 2019
" all went well. "
" all went well. very quite at airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAUREEN - 31 January 2019
" 1st Class in every way. Budget are my favourite Car Hire Company and would Highly recommended. "
" I hire car's on a regular basis and Budget are the ONLY one I keep going back too. Just the Best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CAITRIONA - 08 January 2019
" My family have booked through AutoEurope many times over the years and always had excellent service from them. 5*. "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by DAMIEN - 08 January 2019
" Auto Europe staff didn't have correct information when a slight alteration in pick up date was necessary. "
" Excellent. Appreciate their flexibility in accommodating a slight change to pick up time of vehicle due to illness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JOHN - 05 January 2019
" Will be very interested to see if anyone makes contact to discuss this matter "
" Returned car back with full tank of fuel but wasnt credited the full amont taken off my credit card, disappointning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by THOMAS - 24 December 2018
" As above. "
" very good. as a regular hirer of vehicles in Shannon it was a very fast and efficient experience. However it is a nuisance as an over 75 to have to get a letter from my doctor to say I am still in good health. This is an expensive and time consuming exercise and unnecessary. Also if one has to book at short notice for family reasons it can be impossible to get the required letter from a GP. As driving licences are only valid for a three year period I feel this should be sufficient evidence of "fitness to drive". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 19 December 2018
" Easy to complete my booking for car hire at a price that couldn't possibly be beaten by any other company £16.05 for 3 days , yes for 3 day you didn't see it wrong and not for a mickey mouse little shitty ford ka i had a lovely Renault Clio. "
" A brilliant company to deal with and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAUL - 16 December 2018
" Service very good Again;charged for tiny amount of fuel And service fees; "
" Not happy for been charged for a tiny amount of fuel And charged large amount for labour For furling Last time had car from you; Tank wasn't full;' "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CAROLINE - 05 December 2018
" Very easy and stress free "
" Lovely friendly staff, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by AONGHUS - 05 December 2018
" The bus driver was very friendly and courteous - he really brightened our experience. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SARA - 26 November 2018
" Please see 3 "
" Great Because that was no queue, fast paperwork completion, no hard sell of add-ons, friendly transfer with super helpful advice on where to visit and weather forecast. Also, a free brilliant map of Ireland and a nice car. Just a fab experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CAROLINE - 25 November 2018
" Great service as always "
" Very easy, drop off took 3 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK - 22 November 2018
" Always get the best deal with Autoeurope. Much better than going direct to rental company. "
" Friendly staff. Quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by LEANORA - 11 November 2018
" As noted above "
" Car had multiple scuffs/scratches on exterior and a dent. All not mentioned by the desk resulting in me going back in to ensure these were recorded before I drove the vehicle away. The seats had marks/stains and the interior smelt unpleasant/ nut cleaned properly. I visit Ireland frequently and hire cars each time. This was not a great experience. The drop off experience was swift, efficient and the lady was meticulous in her inspection of the cars exterior clearly identify the marks/dent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by MARY - 08 November 2018
" overall good value and good service "
" Pick up.was a bit disorganised. paperwork did not match keys. had to go back.to desk twice and wait for.new paperwork to be issues. Delayed my journey Also.not having desk in terminal is not convenient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by MARGARET - 01 November 2018
" Charge for fuel should be held on card not taken when you pick up car. If car does not come back with a full tank then it should be taken. "
" I did not like the fact that the money had gone onto my credit card for fuel. I know this will be credited back but not until the following month. Not very convenient and was not told of this. Presumed it was a holding fee. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by PATRICK - 01 November 2018
" Nothing to add ATM "
" Car was suppose to be full of fuel. Only 3/4 full. Had to take picture and prove it when handing back car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by MAUREEN - 01 November 2018
" Completely Satisfied overall Thanks "
" Budget always look after me very well. Nice clean car's.. Don't try ripping you off like some of the other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SARAH - 31 October 2018
" Very easy to book through Auto Europe. A good service, but in this instance, Thrifty let me down. "
" There was no suitable car available when I arrived in Shannon Airport. I was offered 2 different large saloon cars which would have been totally unsuitable for the narrow roads that I would be travelling on in West Clare. I had to wait an hour for a car ( and more time for it to be checked and cleaned) to be returned of the same size that I was expecting and had paid for before travelling.. There were 2 other customers waiting for small cars so I was not the only one. Blaming the busy nature of half term was not acceptable or appreciated! I had paid for a car through AutoEurope that Thrifty could not provide on my arrival. I have complained about this service to Thrifty and am awaiting a response. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by MARK - 30 October 2018
" No "
" I don't recommend car hires as the same place is never used twice - thrifty in Shannon is not Thirfty in Lanzarotte! In Shanno I was disappointed by two things - the scratches on the car were not correctly marked on the PCI - we went back to advise of some but have photos of the rest just in case. Secondly, the signage for returning cars is plain wrong! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by ANGELA - 25 October 2018
" An easy and smooth service for anyone hiring a car. Collection and drop off, both quick and easy processes. Great value, recommend to everyone "
" Very easy and smooth service. Definitely recommend to anyone needing a hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 24 October 2018
" No problems collecty the car and returning it. "
" Smooth and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by NIGEL - 24 October 2018
" Excellent service from start to finish "
" Pleased to recommend Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KATHERINE - 22 October 2018
" As above. Excellent service from start to finish. The guys at the returns and drop off driver all excellent service "
" Unfortunately I can't remember the name of the assistant on duty on Tuesday 16th at approx 10on. She gave us excellent customer service and helped me to the car as I also had my mother in a wheelchair. I hope you can identify her from the Rota. (She had a northern accent). She id an excellent ambassador for the company and I cannot praise her enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ROSE - 19 October 2018
" very efficient , easy "
" quick and fast to get on the road- ideal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KAREN - 12 October 2018
" I arrived at Shannon airport from London Stansted on Saturday 6 October at 9:30pm and proceeded to the Hertz/Thrifty car hire stand in the arrivals lounge to be met with a queue of other passengers waiting to be served. It stood for 45 minutes in the queue waiting to be served (my flight took 1hr 10 mins!) The reason for my trip was due a family bereavement the day before. As you can appreciate, my family and I were in a distressed state and just wanted to get to our destination to comfort our family members. On returning the car on Tuesday 9 October, the drop off point was closed/locked and a sign advised to proceed to the car hire desk in the terminal. When I arrived, there was no-one on the desk to return our key and I was advised by a staff member from another car hire company to place my key in a box on the desk. As I had a flight to catch I felt I had no other option than to do this. I was disappointed that an inspection of the vehicle was not carried out and that I was unable to advise anyone where the car was parked in the airport car park. I have yet to receive any confirmation that the car has been returned and am unable to find a telephone number that I can call to discuss/query. I have sent an emailing asking that someone contact me urgently and have still not received a response however have noticed that i have been charged an additional £60! "
" I arrived at Shannon airport from London Stansted on Saturday 6 October at 9:30pm and proceeded to the Hertz/Thrifty car hire stand in the arrivals lounge to be met with a queue of other passengers waiting to be served. It stood for 45 minutes in the queue waiting to be served (my flight took 1hr 10 mins!) The reason for my trip was due a family bereavement the day before. As you can appreciate, my family and I were in a distressed state and just wanted to get to our destination to comfort our family members. On returning the car on Tuesday 9 October, the drop off point was closed/locked and a sign advised to proceed to the car hire desk in the terminal. When I arrived, there was no-one on the desk to return our key and I was advised by a staff member from another car hire company to place my key in a box on the desk. As I had a flight to catch I felt I had no other option than to do this. I was disappointed that an inspection of the vehicle was not carried out and that I was unable to advise anyone where the car was parked in the airport car park. I have yet to receive any confirmation that the car has been returned and am unable to find a telephone number that I can call to discuss/query. I have sent an emailing asking that someone contact me urgently and have still not received a response however have noticed that i have been charged an additional £60! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by THOMAS - 11 October 2018
" As above, "
" Very good apart from the fact that at 78 I have to provide documents from my Doctor and insurance company when I am in perfect health and driving in London regularly. This is extremely inconvenient when one has to travel at short notice for a medical emergency or bereavement which can be distressing enough without the attendant hassle. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by PADRAIC - 08 October 2018
" Why take a petrol deposit when the car is to be returned full? see 3 above "
" My card number was taken for a petrol deposit.The car was returned full of petrol. When the refund was returned to my sterling account there was a £30 difference in exchange. This was more than the actual car rental, therefore I will not be using budget again. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by NEIL - 07 October 2018
" All very pleasant from pick up to return "
" Shannon is a great site to collect your car for your west Claire holiday nice friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by A - 04 October 2018
" Highly recommend you "
" Very pleased with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 27 September 2018
" all ran smoothly "
" very good as usual "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by PAUL - 27 September 2018
" Absolutely fine "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICIA - 26 September 2018
" the drivers passage side door had dropped making the car sound like the seat belt was stuck in the door. we were not responsible for this and reported when we returned the car "
" the cars were fine and economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ALAN - 20 September 2018
" Not the best experince. I wondered if they gave the worst cars to those introduced by agents such as autoeurope "
" The car was old and had 120000km on clock. Seats were sweat stained. Many scratches and dents to bodywork. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by JEFFREY - 16 September 2018
" Highly recommended "
" No problems excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ALAN - 14 September 2018
" I use Auto Europe as my first choice of car hire and have not been let down yet. "
" As ever hassle free car hire with Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 13 September 2018
" N "
" N "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by EDWARD - 13 September 2018
" I had a good experience with budget car hire "
" Call what okay , Power of car was too small for the road conditions in Ireland . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MICHAEL - 12 September 2018
" As above. "
" Couldn't fault the experience. Efficient, pleasant and helpful staff, at desk, pick up and drop off. Car was great. Only one thing left, refunds for full tank of fuel and excess payment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAX - 02 September 2018
" I didn't have a credit card with me when I picked up the vehicle, so I paid on my debit card. Due to that I was told I had to purchase full insurance, this made the experience significantly more expensive than necessary. "
" I didn't have a credit card with me when I picked up the vehicle, so I paid on my debit card. Due to that I was told I had to purchase full insurance, this made the experience significantly more expensive than necessary. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by ADAM - 01 September 2018
" The hidden charges. "
" Hidden charges - more than double the price of the car rental. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by DAVID - 30 August 2018
" CAR IN GOOD CONDITION, GOOD CUSTOMER SERVICE "
" FRIENDLY HELPFUL STAFF "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GORDON - 29 August 2018
" Apart from the time taken to collect the car after booking in , overall a very positive experience. Friendly and courteous staff. "
" Very friendly ,efficient and helpful staff both on arrival and departure. Shuttle bus provided in torrential rain to terminal for departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAOLA - 27 August 2018
" Altogether the experience was good. "
" The car was old and had done over 61,000 Kilometres, the person at the reception counter was unfriendly. However, when we returned the car, the member of staff was very friendly and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by KEN - 16 August 2018
" All pretty good, service excellent. "
" Overall experience was good. Car had a high level of damage for a rental car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by ANN - 16 August 2018
" Easy to use website, with competitively priced vehicles. "
" At pick up the marking of existing damage seemed a little slapdash & vague. My friend took a video of the car. Lucky she did, because the chap at drop off immediately queried the damage and wanted to note the scratches to the bodywork as new damage. Without even looking at the paperwork. When my friend said, "no problem, but let's review the video I took at pick up", he immediately back tracked saying "oh, there's no problem" and cleared the vehicle, he didn't even bother to look at the video. Was he trying to pull a fast one? It certainly seemed so, maybe he saw us as an easy target, two women with a child...my male relatives have never had this issue. I will not be using Budget at Shannon again. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by DAVID - 15 August 2018
" Good value and service "
" Quick and easy service to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PIUS - 10 August 2018
" very satisfied overall "
" no problems, very efficient and thorough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 09 August 2018
" Excellent alround customer service. "
" Excellent alround customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAMES CHRISTOPHER - 06 August 2018
" See above. That's all I've got to say on the matter. "
" I have only one complaint about Thrifty. When I went to pick the car up I was asked if I wanted to take out full insurance on it and the cost would be 17 Euros a day. I took the car out I was told it was took out the insurance and when I 17 Euros plus tax. I was totally disgusted that I was not told about the tax in the first place. I know it wasn't very much tax but it could have been if I'd taken out a more expensive ar. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by TRACY - 06 August 2018
" I would use them every time it was all effortless and it's a top rating from me ! "
" Fantastic Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BARRY - 04 August 2018
" Good quality car, however tyre pressure warnings (faulty) continuously flashed on the dashboard. Aerial was also broken/ missing from car, meaning we could not use the radio. "
" Counter staff did not seem to be briefed on the charges covered by my autoeurope booking, and wanted to charge more than agreed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by ALEXANDRA - 01 August 2018
" Great "
" Very easy, convenient drop off and pick up at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 24 July 2018
" No problems with booking voucher system although it would be really great if rental company (europcar) were aware that I had purchased your excess insurance to stop them trying to sell me theirs. "
" As usual, car had marks on bodywork that we know weren't caused by us that they tried to blame on us on drop-off. When you pick car up at night you have to rely on honesty of system to protect you from this sort of thing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by THOMAS - 13 July 2018
" Why did I pay extra for a car with A/C when I didn't get it?? "
" The car should have been equipped with A/C, but wasn't. No car available with A/C and I was told it was not guaranteed! Car was not clean, luckily I photographed the damage because they have charged me for a scratch which was already there, still trying to get this refunded!! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by DAVID - 10 July 2018
" Apart from the dirty car everything else was perfectly fine. "
" Everything was good apart from the fact that the car was filthy. It obviously hadn't been cleaned inside it out. We found a pair of glasses as soon as we got in to the car. Which we handed in and told the staff at the desk about the dirty state of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by NEIL - 05 July 2018
" Good friendly staff both at collection and on return "
" I feel that because we booked through yourselves and not direct one is given an older poorer spec vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by PATRICIA - 24 June 2018
" Clearer information with regard to insurance shoukd be provided when booking the car. As I paid another £135 when I picked the car up on the advice of the staff at the pick up desk. "
" I was very happy with car and the service I received but I thought I had purchased insurance when I booked the car but when I got to Shannon to pick up the car I was told I needed further insurance which cost another £135.. i paid it as I didn't want to risk not being properly insured but I feel this additional cost should be made clearvwhen booking the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by DECLAN - 21 June 2018
" Haha "
" Haha "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GARETH - 21 June 2018
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANNE - 21 June 2018
" Easy and good prices "
" Brilliant car and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 21 June 2018
" The site is easy to see what you need at a price that suits "
" The staff at Thrifty Shannon are so friendly and helpful i definitely will be using again . No bullshit or scamming just honest and helpful staff keep it up. I have used other car hire companies in the past in Shannon but never again, it will be Thrifty everytime "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GRAHAM - 17 June 2018
" have used them many times "
" Have used them many times "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by JOHN - 16 June 2018
" Easy, and good customer contact when needed. "
" Only issue - the car did not have a manual (so had we needed to change a tyre we would not know the right pressures to use or where were the jacking points) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by STEVEN - 15 June 2018
" Please see above "
" Excellent but contract stated full to full so that's what we did. Picked it up and were told not to fill it up only to be told on return we could have saved money. The contract needs correcting and if this discrepancy continues people will be annoyed as we were. Otherwise excellent but thrifty should reimburse those that are confused due to their inaccurate contract. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by PAUL - 14 June 2018
" Nearly new cars in good clean condition. "
" Car wasn't ready but we didn't have to wait too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MALCOLM - 13 June 2018
" Excellent counter staff "
" The whole manner of service and professionalism of the service staff was the best I have ever come across. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 29 May 2018
" Good experience "
" Happy with the service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MICHAEL - 09 May 2018
" Booking made through Auto Europe - to Thrifty - Hertz also featured in the equation? "
" Engine management warning indicating 30000Km service due 7/05/18. Approx car milage on return 29650 Km. This confirms my experience that the vehicle could have been better prepared. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by DAVID - 04 July 2015
" I was confused about the context of buying extra insurance, which I had thought I had done on-line, but then discovered that I needed to pay for this at pick up ( after thinking I had already paid for it) ! A more clear articulation of the added extras is required from the website. "
" I could not open the fuel tank on the car, and had to have instructions given to me after I had dropped the car off , only then to set out again to fill the car up in Shannon town as there is no petrol closer to the airport. I ought to have had a note about the fuel tank on initial pick up from the desk at Shannon. "
SHANNON, IE - Reviewed by ROBERT - 02 July 2015
" Booking process was straight forward and price was good,that's were it ends on arrival to pick car up was asked if I wanted insurance I informed them this had been paid for,they agreed and asked for credit card used to make payment I handed over debit card to be told this was not valid,so I would need to pay again to cover insurance even thow wife had a credit card.found this in small print after 20 min of looking should be made clearer.staff then suggested cancelling insurance with you befor I take car,my wife rang up and was on hold for several minutes befor being rudely spoken to by one of you're call centre workers.was also not informed about fuel costs being taken out at time of booking with you're selfs "
" Long queue on arrival,debit card was not excepted as payment for pre paid insurance as credit card was needed ,very small print,would not allow wife's card to be used even if willing to put her on insurance.then had to wait for bus to pick car up,used to car being delivered to me from other rental company's.once car collected checked for damage and found some that had not been listed,could not say wether or not we could have been blamed for this on drop off.paid for sat nav that had to be reset several times and has not been up dated recently as did not know main motorway from airport.also there was no map in car.car was of a good standard and very clean "
SHANNON, IE - Reviewed by TOM - 30 June 2015
" I was upgraded to a better vehicle type so very happy :-) "
SHANNON, IE - Reviewed by GARETH - 28 June 2015
SHANNON, IE - Reviewed by MICHAEL - 23 June 2015
" Very good service "
" Fast and efficient "
SHANNON, IE - Reviewed by TERESA - 22 June 2015
" Was waiting in queue for one hour to pick up a prebooked car. Very slow service "
SHANNON, IE - Reviewed by HELEN - 20 June 2015
SHANNON, IE - Reviewed by ALICE - 15 June 2015
" easy as always "
SHANNON, IE - Reviewed by MICHAEL - 13 June 2015
SHANNON, IE - Reviewed by DAVID - 11 June 2015
" A regular auto Europe user and this time great service again "
" Used Budget before and great service as always "
SHANNON, IE - Reviewed by BRIGID - 08 June 2015
SHANNON, IE - Reviewed by HELEN - 01 June 2015
" Always competetive rates, easy to use website. "
" No problems encountered, polite staff. "
SHANNON, IE - Reviewed by SIMON - 29 May 2015
" Auto Europe don't seem to be able to do one way rentals. Tried to reserved on line but got an email to say the rental had to be processed by a manually and they would get back to me. Heard nothing so after 2 days phone to sort out the car. Turned up at the airport and had 2 cars reserved and had been charged twice. Tried a few one way rental with Auto Europe always a problems, oooooh heck I need to check they they have double charged me for any of the other rentals. I think I given up trying to do one way rental with Auto Europe. "
SHANNON, IE - Reviewed by ANDREW - 27 May 2015
" Had to change original booking. Rebooked on line but there was a problem. Ended up ringing a customer service rep. Very helpful but the rebooking process took 45 minutes on the phone. And involved cancelling payments made and re-entering new payment details. It did not give huge confidence that everything was resolved. "
" excellent. Pick up outside airport. Easy car collection and return. New car clean and in perfect condition. Complimentary map. "
SHANNON, IE - Reviewed by GILLIAN - 26 May 2015
" Excellent competitive service "
" Initial car had to be returned after 10 minutes as it began to lose power and the engine light came on. Budget changed it without question but poor sign for a relatively new car (2013 registration) "
SHANNON, IE - Reviewed by JOSEPH - 23 May 2015
SHANNON, IE - Reviewed by JOHN - 22 May 2015
" We had a bully of a salesman in Shannon who was really unpleasent. The queue was long after a late flight only one member of staff, who tried to sell us everything "
" We had a bully of a salesman in Shannon who was really unpleasent. The queue was long after a late flight only one member of staff, who tried to sell us everything "
SHANNON, IE - Reviewed by MARY - 20 May 2015
SHANNON, IE - Reviewed by SUZANNE - 18 May 2015
" Awful customer service. Phone consultants very rude. They tried to sell me an excess refund product for £30 then told me the price had increased to £100. Went online and paid £30, however the hire company didn't recognise the product and wanted over 1000 euros deposit on my credit card. Wasted a lot of time at the airport. Would not use AutoEurope ever again and certainly not recommend. "
" Very helpful. "
SHANNON, IE - Reviewed by JOHN - 16 May 2015
" I had booked a car with a collect full, return full fuel policy. On collection, i was told I had to pay for a full tank at a high price, and would be given credit for any remaining fuel. This charge was converted to sterling without asking if I wanted this. So I returned the car empty, and only then was I told I would have had a full refund if i had returned it full. Desk staff need to be a lot clearer on this - I estimate I paid an extra £30 for fuel compared with what I should have done. Would not use budget again. "
SHANNON, IE - Reviewed by ROGER - 13 May 2015
" Given a Nissan Micra, not exactly in the Fiat Punto class! No check of vehicle by staff on return, just left keys with personnel at desk in airport terminal who asked if everything was ok. I would have liked confirmation on site of the full tank of petrol & no damage to vehicle whilst on hire. As it is, I'm left waiting to know that fuel refund is forthcoming ... "
SHANNON, IE - Reviewed by MICHAEL - 09 May 2015
" Good service. Great car. "
SHANNON, IE - Reviewed by ROBERT - 02 May 2015
" Poor signage when returning the car in Shannon "
SHANNON, IE - Reviewed by HELEN - 30 April 2015
" Smooth transaction, helpful staff, will be using again next time I visit Ireland. "
" Helpful & efficient lady, was signed up and out the door in 10 minutes ! Taken by bus from outside the airport to pick up point for the car. I returned the car at 5am and was concerned about the petrol tank being checked as being full but my statement said I was refunded in full for the fuel charged at sign up. I have used Budget a few times now and it has always been a smooth experience. "
SHANNON, IE - Reviewed by COLIN - 27 April 2015
" exelent sevice thank you "
" very satisfied. friendly staff. shuttle driver was a wonderful asset to his company "
SHANNON, IE - Reviewed by DAVID - 23 April 2015
" Always use Autoeurope and always very pleased with service even more so this time as we had more luggage than normal and getting an upgrade was so straightforward "
" Value for money and easy pick up and drop,of "
SHANNON, IE - Reviewed by BARBARA - 13 April 2015
" Really happy with the rental I was reassured to book through auto Europe as it put my my mind at ease that I wouldn't be hit with hidden charges "
" Car rented had a few scratches but these were marked on form, felt £1500 blocked on credit card was excessive "
SHANNON, IE - Reviewed by MARY - 08 April 2015
" Very helpful and pleasant staff and I was offered an upgrade to an automatic which I accepted. "
" I was very happy with the service which I received both on pick-up and drop-off. "
SHANNON, IE - Reviewed by MICHAEL - 05 April 2015
" Great price and very happy with the car. "
" A bit confusing over drop off point. Dropped my wife off with luggage in short stay car park next to terminal. Then followed signs to Thrifty return location, was re-directed to Hertz then re-directed again to Short Stay car park where I'd started. Could have explained all this when I first collected the car to save me driving round in circles. However the car was really good so no complaints there. "
SHANNON, IE - Reviewed by KEVIN - 01 April 2015
" ok "
" I had no credit card so was asked to pay an extra 20 euros to cover the 1500 excess. I thought I had purchased this as part of the cover already. "
SHANNON, IE - Reviewed by PETER - 31 March 2015
" highlight more clearly on documentation what car hire company used for car pickup "
" New combination with Avis much improved "
SHANNON, IE - Reviewed by ELIZABETH - 14 March 2015
" Easy site to navigate. Not inundated with e-mails, which is a bonus. "
" Courteous service at airport. Carseats provided were in very poor condition. Heavily stained and loose foodstuff. There was a significant amount of damage to the body of the car, including scuffs, dents, scratches and a badly damaged wing mirror. We didn't realise the extent of the poor condition at the time of collection, as it was late at night and there was heavy rain. When we returned the car, we discussed the issues at the returns office but it was met with indifference. "
SHANNON, IE - Reviewed by ADRIAN - 10 March 2015
" Overseas call centre staff are arrogant and unhelpful . "
" First class friendly service. "
SHANNON, IE - Reviewed by JOHN - 21 February 2015
" great value for money "
" very good no delays "
SHANNON, IE - Reviewed by ALAN - 10 February 2015
" Glitch free as ever. "
" Avis in Shannon are a very helpful, friendly and professional unit. You do not get the feeling that somewhere down the line they are going to fleece you ! ! This is not the case with all car hire companys ! "
SHANNON, IE - Reviewed by PAUL - 26 January 2015
" Easy to book, good rates, no hidden tricks! "
" We were offered a (paid) upgrade, which we took. The car (a Nissan) had 81000km on the clock, had a noisy, thumping tyre and absolutely stank of smoke. We were tight for time, or we would have returned it. Luckily, we didn't have a long journey, or my wife would have been sick. The local staff were good, but the car was poor. "
SHANNON, IE - Reviewed by STEPHEN - 22 January 2015
" Always a great service. "
" Only one person at desk and he rushed me through the process. Showed me on small screen the car defects. Told me to collect the car about a three minute walk away. Not a good service as expected someone to take me to the car, show me the defects and run through where lights, wipers, etc were. The car was fine just the service cost cutting which is why only one person at the desk. Will try and not use Thrifty again,. "
SHANNON, IE - Reviewed by PETER - 30 December 2014
" I have used Auto Europe in many European countries and have generally been satisfied with the level of service provided "
" Efficient and receptive. "
SHANNON, IE - Reviewed by STEPHEN - 16 December 2014
" Best price and hassle free experience. Would use them again as everything was provided for the uninitiated "
" Very friendly service and stress free "
SHANNON, IE - Reviewed by CLIVE - 09 December 2014
" Additional Insurance cover - not clear on website "
" rip off additinal insurance cover 15.00 euro a day (purchased it online for 8.00 euro.for three days) "
SHANNON, IE - Reviewed by ALICE - 04 December 2014
" I've used your company quite a lot over the last few years and I've always found it to be a easy pleasant transaction. I always tell people to also use this company as its constantly the cheapest around. "
" The car i received this time was a bit banged up (dents scratches) but it got me from A TO B okay and there was no real problems. "
SHANNON, IE - Reviewed by HELEN - 01 December 2014
" good service "
" Good friendly and helpful staff. Speedy progess "
SHANNON, IE - Reviewed by CHRISTOPHER - 05 November 2014
" Easy booking ect "
" Very easy pick up and drop off "
SHANNON, IE - Reviewed by DARREN - 05 November 2014
" I don't think it was clear that the insurance was with AUto Europe not with the car hire provider, meaning that we still needed to give the £2000 to Thrifty before taking the car, causing unnecessary concern for my wife. "
" Still haven't heard back from them with confirmation that the car was OK and the petrol tank was full. They were unable to provide resource to check over the car when we arrived. "
SHANNON, IE - Reviewed by BERNARD - 08 October 2014
" Excellent - Rates Service and product "
" Excellent professional and helpful "
SHANNON, IE - Reviewed by MARK - 20 September 2014
" Easy booking & great price ! "
" Great service ! We got a better car than expected at no extra cost. "
SHANNON, IE - Reviewed by DAVID - 09 September 2014
" I have been using Auto Europe for a number of years and they are an excellent company,straightforward,no hassle and very reasonably priced "
" Efficient ,attentive and customer focussed "
SHANNON, IE - Reviewed by JAMES - 21 August 2014
" Easy to use site and very efficient "
" Very friendly staff and very helpful, the car we rented was perfect thank you all "
SHANNON, IE - Reviewed by KIM - 17 August 2014
" A very good experience. Helpful charming people, and a good car Many thanks "
" A very good experience. Helpful charming people, and a good car Many thanks "
SHANNON, IE - Reviewed by CARMEL - 22 July 2014
" Very easy system to book on line and good contact prior to picking up the car i.e. emails to reminder you to print off the voucher "
" The Shannon Staff are always very polite and helpful "
SHANNON, IE - Reviewed by COLIN - 16 July 2014
" very good customer service always use autoeurope never had a problem "
" kind and attentive staff got a free upgrade very impressed "
SHANNON, IE - Reviewed by IWONA - 27 June 2014
" The service was good apart from the fact that I did not receive the voucher and didn't know which Car Hire company the car was booked with so had to go round several at Shannon airport before I found mine. "
" Thrifty were really good and very helpful. Fast service but car was very beaten up. "
SHANNON, IE - Reviewed by DAVID - 07 June 2014
" Very easy. Check In and check out was basically automatic. "
" Check in at Shannon was ok but there was a bit of tension, maybe because too many people checking in at once. Check out in dublin was very easy and fast. "
SHANNON, IE - Reviewed by DAVID - 30 May 2014
" I have been with Auto Europe now for a number of years and have enjoyed trouble free motoring with them...no hassle picking up or dropping off exactly how I like it "
" The Avis rep we dealt with could not have been more helpful....in fact she was so good she even helped us with our luggage to the rental car...superb "
SHANNON, IE - Reviewed by ANTHONY - 28 May 2014
" All fine & easy booking "
" Friendly service & car very close to airport "
SHANNON, IE - Reviewed by PAUL - 23 May 2014
" Good service from start to finish - car was clean and as expected. Staff professional and pleasent. "
" No issues - good service all round. "
SHANNON, IE - Reviewed by DENNIS - 07 May 2014
" I always use Auto Europe and feel it cannot be bettered. "
" One member of staff to deal with a significant number of expected clients was inadequate and led to long waiting time at collection. "
SHANNON, IE - Reviewed by MARIAN - 27 April 2014
" Always reliable and provides the best prices available. "
" Excellent company. Staff are always friendly and efficient and cars are great. "
SHANNON, IE - Reviewed by MARY - 27 April 2014
" Lovely Peugeot, upgraded. Very comfortable. "
" Very helpful. Lovely gentleman at check in on return "
SHANNON, IE - Reviewed by THOMAS - 22 April 2014
" Easy to book and excellent value. "
" Staff at Shannon were excellent. Very friendly and helpful. "
SHANNON, IE - Reviewed by JULIE - 02 April 2014
" Good all round price and service "
SHANNON, IE - Reviewed by MICHAEL - 19 March 2014
" From memory there was no clear reference to excess insurance at the time of booking.. "
" Excess insurance is a bit steep and should be made clear at the time of the booking with auto Europe. Otherwise the car was ok, a bit beaten up, but was fairly economical. Generally satisfied. "
SHANNON, IE - Reviewed by COLIN - 07 March 2014
" very good service as always "
" car supplied citron c1 very basic lacked central locking performed ok "
SHANNON, IE - Reviewed by DENNIS - 14 February 2014
" I hav e used Auto Europe for many years and have never had any problems. "
" Budget have caused me issues in the past but not on this occasion. "
SHANNON, IE - Reviewed by MARY - 09 February 2014
" This time very good different to last September with Hertz .which was a very bad experience "
" very good "
SHANNON, IE - Reviewed by DOMINIC - 06 February 2014
" Found me best price "
" Swift and good value "
SHANNON, IE - Reviewed by DAVID - 06 February 2014
" can not fault it cheaper than the bus & i got a up grade "
SHANNON, IE - Reviewed by PETER - 01 January 2014
" Respectable costs "
" A very efficient and friendly experience from start to finish "
SHANNON, IE - Reviewed by WILLIAM - 28 December 2013
" Excellent price and easy booking "
SHANNON, IE - Reviewed by JOSEPHINE - 03 December 2013
" Not sure if I would use you again as I was not very pleased with the service or the car I received on this visit to Ireland "
" Lady at desk in Shannon not very friendly, had to wait 15 minutes for shuttle bus to take to car, then the driver just had a load of envelopes with car keys in his hand and didn't know what to do. The car was extremely noisy and in my opnion a rubbish car. Overall not a pleasant transaction I go to Ireland a few times a year and hire a car each time I go. but budget won't get my money again as I felt their customer service left a lot to be desired. "
SHANNON, IE - Reviewed by BRETTON - 15 November 2013
" The insurance damage excess is a pain,but I don't know the solution.....the car was reliable ,clean and economical. Will use you again "
SHANNON, IE - Reviewed by JOHN - 31 October 2013
" When I read the agreement I found it hard to know if I had full collision waiver protection and to this day am not sure, but as I did not have an accident I am satsified. "
" I was expected to inspect the vehicle in a car park, after dark with insuficient light for such a task. However, I had no trouble when I returned the car and found the staff very helpful and pleasant. The car had no manual so I had to guess what some of the displays were. "
SHANNON, IE - Reviewed by DENNIS - 15 October 2013
" Always reliable and the best source of value for money car rental. "
" Only one person to deal with a large number of people picking up cars. Budget must have known how many bookings they had from the incoming flight. "
SHANNON, IE - Reviewed by KATHLEEN - 04 July 2013
" Was disappointed that had to wait half an hour for the car to be ready , as it was still being washed from previous customers , lad bought it out and we all got in , it was only at our first stop noticed that the key fob doesnt work so had to manually lock the car everytime which true isnt that much of hardship but really should have been repaired before we had the car . Also no one on the desk when we got back to hand over the car so couldnt mention this to anyone . "
" My car was though Hertz so see above points "
SHANNON, IE - Reviewed by DAVE - 27 May 2013
" Have used Auto Europe on a number of occasions and found them great "
" Friendly and efficient staff always "
SHANNON, IE - Reviewed by MICHAEL - 12 February 2013
" I have used Auto Europe many times over many years and found the price and service great. For the first time ever i had to change my booking, i did this online and found it was very easy and straight forward to do. Even my original booking fee was returned to my account the day before my new booking fee was taken out. Fantastic service! "
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