Auto Europe
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SICILY BY CAR FRANCE CUSTOMER REVIEWS
- 8
- 7.9
- 8.5
- 7.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SICILY BY CAR FRANCE Car Rental Reviews
Average Rating for Sicily by Car :
CARCASSONNE, FR - Reviewed by PAUL - 09 August 2025
" The car how people were best. YOU were the problem "
" It was not clear on the website that this rental was NOT at Carcassonne airport and that we had to go through extra steps of being driven to and from the car hire place "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 04 August 2025
" Still awaiting a refund after eight days! "
" Deal not at the airport as specified. Cancelled booking on the day and yet to receive a refund. Very unhappy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLM - 10 July 2025
" Girl i spoke to was quite abrupt I spoke with a man on my second call who did apologise but couldn't help as the issue was sicily cars. "
" Sucily cars were not there when I tried to collect the hire. When I phoned auto Europe I spoke with someone who told me the car was cancelled as I was late. I was late as the plane was delayed whilst I was already boarded so I could not call the hire company to let them know but they did have my flight details to track the flight arrival time. It was nearly 10pm by the time u got speaking with auto Europe I had 3 children who were tired from travelling and I was left in al stressful situation without a car. The girl I spoke with on the phone was a bit abrupt. I also havnt receive any refund yet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by ALISTAIR - 14 June 2025
" Info on the app unclear on the points made above "
" The pickup and drop off point was not at the airport as on the app. Rather the car hire company ran a shuttle bus adding time to the process. In addition dropping off was unavailable over the lunch time 12 -1400 very inconvenient for my flight time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 12 December 2024
" Used a lot with a couple of below-par experiences (late flight causing reserve to be cancelled, and this one) "
" Off-airport site with minimal delay, until the computer system failed. Car received was really below norms - front panel detached and damage throughout, warning light on. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by HUGH - 19 October 2024
" The service works very well but is not quite as described. A silver minibus collects you from the kerbside in the covered parking area in front of the departures area of Carcassonne Airport and takes you to Auto Europe who are based near the railway station in Carcassonne, the journey takes about 10 minutes. Staff are friendly and efficient. The car was fine. Their system is that they photograph the car and e-mail you the pictures immediately ( You'll probably still be there). On return you take the car back to the same location, photos are taken again and sent to you with the originals - from the same angles. Then they take you back to the airport. Uncertain about using them initially but wouldn't hesitate to use them again. They seem busy. "
" Sicily by car seems to be a partner brand of Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOE - 11 October 2024
" Excellent all round "
" Excellent all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MALCOLM - 09 October 2024
" all went much better than expected , hire was almost 200 euro cheaper that other options "
" all went much better than expected , hire was almost 200 euro cheaper that other options "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ROBIN - 01 October 2024
" Apart from a slight confusion on pick up point the while experience was very straight forward. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTHONY - 28 September 2024
" I could not understand the telephone message when I rang for assistance as it was in French. I do not speak French.and could not understand.I had real problems re communication. "
" Car was not at the airport.We we're picked up by taxi and then taken to the collection point.This took forever.Rush hour.Not impressed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by BRIAN - 27 September 2024
" Auto Europe prices were good but once booked you deal with rental company only so not really fair to rate auto Europe for how good the rental company are "
" The pick up experience wasn't great. Firstly it isn't clear how to do it. Secondly - there isn't a clear defined pick up point. It was all a little amateur. But once picked up everything else was excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by RICHARD - 22 September 2024
" All worked out with no hitches. "
" ALL WENT TO PLAN AS PREVIOUS HIRES FROM S by C. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NIMES, FR - Reviewed by ALBERT - 19 September 2024
" good "
" a little slow oh the opening paperwork but otherwise all was good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRIAN - 18 September 2024
" smooth sailing "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JANET - 14 September 2024
" Counter staff were lovely and spoke good English too bonus! "
" Everything went very smoothly... I have to admit I was concerned as our flight was late but everything fab! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANTHONY - 14 September 2024
" Ok "
" The depot was appox 10k from the terminal .We encounted a delay on collection from the airport of about 40 minutes .We had to search the Internet to find a contact number to call requesting collection from the airport to the car hire location as the number on the booking information was a voice mail only even though it was 11am on a working day. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by RICHARD - 08 September 2024
" Excellent service, good and clean car and exceptionally helpful and cheerful staf "
" Excellent service, good and clean car and exceptionally helpful and cheerful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 04 September 2024
" Very pleasant staff. It would have been better if it had been clearly stated in our email that we had to look for somebody waiting for us, and if he had held a board up with our name. "
" Pick up was a bit stressful as we were delayed and we hadn't realised that they didn't have an office at the airport but they had a gentleman waiting for us so it took a while to find each other. The member of staff was extremely patient with us and he stayed on late for possibly an hour after the shop should have shut especially for us and was very kind. It took about 45 minutes to return the car as there was only one person in the office dealing with three different families and trying to sort all our cars and drop us at the airport. But he was kind and was doing his best. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ADAM - 03 September 2024
" Overall satisfied, however it needs to be very clear the hire car isn't waiting at the airport on arrival "
" We arrived at Carcassonne airport to find out the hire car wasn't there. Customer services internal to the airport had to ring and ask where the car location was, we wasn't aware the car needed to be picked up after a shuttle ride to the location. The expectation was the hire car would be at the airport not having to rely on a shuttle to pick the hire car up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ANDREW - 03 September 2024
" Customer services obviously don't have many contact details/connections with the actual hire companies if they're just googling for phone numbers. "
" Voucher said collection and drop off was from departures. I queried this with AutoEurope before my holiday given I'd be arriving in 'Arrivals'. I was told, read the voucher, departures. On arrival, I went to departures. No one there. I went to the depot where the rest of the car hire companies operate out of. No one there. Rang AutoEurope and they attempted to put me through to Sicily By Car but there was no answer. The AutoEurope customer services lady told me she was just googling to try and find another number. She then asked me to walk back to the car hire buildling and ask Avis, Hertz etc. The other companies weren't helpful and so she asked me to put them on the phone to her and she'd speak Italian to them (my holiday was in France). Eventually she tried the first number again and this time Sicily By Car answered. They then sent someone to collect us from the airport but we had to be taken to their office downtown. A unmarked van just arrived in the car park and someone stood next to it. I had to go ask if it was for us but the lady didn't speak English. It took over an hour after we landed before we were picked up and taken to collect the car. The kids were fed up by this point. Drop off was also meant to be at the airport but it wasn't. I had to drop off at their downtown office. However, on arriving at just gone 1pm I found out they were closed until 2pm. My flight was 3.45pm making handover of the car and then 10min taxi to airport very tight. They shouldn't advertise as airport collection and drop off as that is not a service they provide. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LYON, FR - Reviewed by SIMON - 29 August 2024
" As always, a great service with competitive prices. "
" We were a party of 14 travelling and hired 2 minibuses from this company. I was one driver, my sister in law the other. When we picked up the keys, the counter staff gave us the wrong keys, i.e I received the keys for the van hired under my sister in laws name and she was given the keys for van hired under my name. Unfortunately, I broke the wing mirror on the van that I was driving and this exchange of keys only came to light when we returned the vehicles. Yes, we should have checked the contracts but they had already been placed in the vans and, as it was gone 11pm and had a fair way to drive, we were keen to get on the road (thank god we didn't have a more serious accident/incident). This kind of error is easily done but the potential ramifications are enormous. It's a shame because otherwise the service was great but an error like that simply should not happen. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CATHERINE - 14 August 2024
" Great "
" One of the best car rental experiences I've had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by CHARLES - 06 August 2024
" I am seriously considering posting my terrible experience on social media. This is the second time that the "voucher" I bought from you turned out to be totally worthless. Not only were Sicily by Car not at the airport, nor were the outfit that they had subcontracted - Rent a Car. I am going to Palma Majorca in August (24th to 31st) and will need a car. Can you give me any incentive why I should think about using AutoEurope? "
" When I arrived at Montpellier airport at 6:20, there was no one at the rendezvous point and no answer at the sub-let agency, which I discovered to be Rent-a-Car. They were not at the airport which is a fundamental breach of my contract with you. I had called much earlier in the day as my BA flight was liable to be delayed. I would When I arrived at Montpellier airport at 6:20, there was no one at the rendezvous point and no answer at the sub-let agency, which I discovered to be Rent-a-Car. They were not at the airport which is a fundamental breach of my contract with you. I had called much earlier in the day as my BA flight was liable to be delayed. I would like a refund or a credit note. I look forward to your reply. Charles. Royle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JONATHAN - 23 July 2024
" See number 2 above "
" I had difficulty getting in touch with the garage for the pick up as our flight was delayed and when I initially contacted on the number provided there was no answer. I had to ring the main booking number in the end who put me through to the garage to arrange our collection. I'm not keen on off airport pick ups, it's a bit of an inconvenience doing it that way so I probably wouldn't book this one at Bordeaux airport a second time. I did feel the car was meticulously checked before and after the rental and if my hub cabs had got a slight scratch I'd have lost all my deposit. It was just a feeling and I do accept that some cars come back in a state but I was very pleased to not get even a very minor scratch during the week on the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AMANDA - 20 July 2024
" It was all good. The guy who dealt with my rental and who collected us was lovely. "
" It was all very easy. Call the number for them to collect you and take you to the car hire place, about 10 minutes away from main airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PHIL - 23 June 2024
" Great experience, one of the easiest car hires I've had. Definitely recommend. "
" Car hire made easy! Picked up at the airport and dropped back on my return. Waited no longer than 5 minutes. Really friendly service, no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SUSAN - 22 June 2024
" A good deal and a very nice car at a competitive price "
" This was a good experience as the staff were very friendly and helpful. The information on the voucher could have been better. It said that we would be met in departures. This is not the case. When we rang the company they were very good and all went well after. Damien and Leo were particularly helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 18 June 2024
" Overall very happy and good value, which is unusual about rental cars in France!! "
" We were driven from the airport (well, me alone, as there wasn't enough space in the shuttle van) to the rental company (Rent-a-car) which was a short drive from the airport. Staff were excellent, efficient, and we took photos before and after the rental as proof that all was well. No problems with them at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LEON - 11 June 2024
" Friendly team. Brand new car and automatic so better spec than what we ordered. No issues. "
" Friendly team. Brand new car and automatic so better spec than what we ordered. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 19 April 2024
" The pick up and return arrangements were not at all as I had expected. Clearer information might have helped. "
" My voucher told me PICK UP AT CARCASSONE AIRPORT. That made me expect to find a car at the airport. But that's not what happened. I had to wait over 30 minutes before a minibus turned up to take me to a garage in the town. A bad start to the holiday. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by ZOE - 04 November 2023
" I won't be using auto europe again after this horrendous experience and will be requesting a partial refund as compensation. "
" No instructions for pick up location. Wandering around with 2 suitcases for over an hour. Eventually found driver, who complained about how long he'd been waiting. The pick location was not in the airport. The car was filthy inside and out, with stained seats ('We didn't have time to clean it', was their excuse). I found the entire experience entirely unprofessional. 2.5 hours later I finally left the car hire company to reach my location. This took longer than the flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by MICHAEL - 10 October 2023
" Just v stressful all round - and this was echoed by fellow British customers around me - both on pick up and on return "
" The price was v competitive and I had a nice vehicle. However the collection and drop off especially were very stressful due to fact their office is not Actually on the airport. It wasn't clear where we were to make contact at collection - I just guessed someone in a cabin might know Sicilian By Car and they did - by phoning them to come. On drop off, their office was closed and it had a notice on it saying to go to another location which I did. However that location of Rent a Car was padlocked and on my return to the office when staff arrived they said that the notice was for van and lorry returns (!) : not clear at all The staff were helpful but I don't think they realise how stressful it is for plane passengers to have to struggle to do the basics. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 7
NICE, FR - Reviewed by NICHOLAS - 25 September 2023
" Not as advertised "
" I have not received my deposit back yet, despite handing the car back on Fri 22nd without any issues. The company was listed as in the terminal but in fact I had to walk to a car park and then picked up to be taken to an off airport location. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by PAUL - 25 September 2023
" To add to the farce, we were told to return the car before 2pm. When we arrived at 12.45, the office was shut. I was fortunate to notice a member of staff who at least agreed to drop us at the airport in the hire car. This is a real tin-pot organisation. "
" The instructions for collection were completely inaccurate, meaning that we tried various places within the airport to track the car down. None of the other car rental companies could work out what they meant either. Phone calls to the local office were pointless. We eventually found the pick up point two hours later, meaning we were very late arriving at our villa. The two people in the car hire office spoke very little English, meaning we could not have a conversation about fuel etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 17 September 2023
" Please read my previous comments. "
" Whilst the personnel were efficient my vehicle was not satisfactory. No water in the windscreen washer and the tyre pressure was low on pickup. The car also required a service(warning light). I needed to visit the hire car place twice. It wasn't very convenient as it was not on the airport site. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by HELEN - 06 September 2023
" What a great Co, unlike my previous experience with Goldcar "
" Staff member spoke English which was very helpful. she was extremely friendly & cheerful & sorted everything out quickly & efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DONNA - 04 July 2023
" Excellent sercice, many thanks! Just a note to say that it is a shuttle pick-up outside Departures. Don't go to where all the other car hire companies are on the other side of the road. "
" The guys at Carcasonne were brilliant, efficient and I will certainly recommend to family travelling this month. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by IVO - 27 June 2023
" I am using Auto Europe myself for more than 15 years. "
" It was hard to contact the office on arrival. Thank you Auto Europe for the assistance in that. I was lucky that on the return there were people in the office. My flight back was at 16:00 and in France they are closing the office afternoon and open it at 16:00 Not the perfect option for Airport Car Rental. You can stay without car or be in situation that you cannot return it and no body will take you to the airport "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
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