Auto Europe
- North America
- Central America
SIXT AUSTRIA CUSTOMER REVIEWS
- 8
- 8.5
- 8.3
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT AUSTRIA Car Rental Reviews
Average Rating for Sixt :
VIENNA, AT - Reviewed by ELEONORE - 31 August 2025
" With Autoeurope you always get the best deals. Only issue I would flag is the car categorization but not sure if it sits with Sixt or AutoEurope. "
" Generally I do always have a great experience with Sixt but this time O was disappointed: (1) I booked via Autoeurope a vehicle for 5+ people as we were 5 people traveling with 2 kids in car seats. The car we were given was very small and for the adult who had to sit in the back with the kids it was very uncomfortable. I asked the staff about it and was told that I could only change the car by paying an additional supplement. The specs of the cars on offer need to be better categorized to avoid those issues. (2) A few miles into driving I got told to fuel up icon Ad Blu. I am not driving a Diesel vehicle at home and at the pickup was not told that I need to watch out for Ad Blu... Also very frustrating to have to fuel up for (€30+) and not get a car already fueled up... (3) Within as well a couple of hours driving I got a warning lamp saying the tyres need filling up.... Again would not expect to have to do that on a rental and 3/4 tyres had insufficient air. The location for picknup was great, the car is a very good one, but Sixt should categorize the cars better to avoid space issues, check those Ad Blu levels and make sure tyres are filled up. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by STEPHEN - 27 May 2025
" The Auto Europe experience was faultless, as always. "
" I've shared this with Sixt also but the rental experience was overall very positive (especially being able to return to a different location). There were two items worth mentioning though: 1) On collection I was advised that a Hong Kong driving licence is no longer acceptable in Austria. On return to Hong Kong, I queried this with the Austria Consulate who confirmed that Hong Kong licenses with IDP remain valid for car hire in Austria. However they advised that a technical issue in the ÖAMTC Website caused confusion to car hire companies and they will ask the relevant authority to fix this. Not Sixt's fault, but I thought it worth mentioning anyway as it could create problems for future customers. 2) No one was present for the return. That's absolutely fine - I called the number published and returned keys to the secure box. However later in the day I received an email about new damage to the car. This was surprising as the car was only ever parked on a secure, empty driveway. I assume this was all sorted out however as my deposit was returned in full - it just caused a negative feeling for a few days after the rental. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ADRIAN - 15 February 2025
" As ever a smooth booking process. "
" Very efficient pickup and dropoff process. The counter staff were very friendly and helpful. No queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALDI - 03 December 2024
" AutoEurope has to refund asap and sort thing out for the inconvenience it caused to me. "
" They did not rent me the car., saying st the last minute that i was banned from the Sixt. I had never known that there was an issue, they never let me know. They had few days to decide from the day i booked car, and they didnt. Leaving me alone at the airport at the middle of the night, with no other solution, no other providers or abusing one provider. We are starting all the legal actions agaist the company. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by RICHARD - 09 August 2024
" Autoeurope are great. Budget and Avis are great at Vienna airport. Sixt were disappointing even though they are the biggest provider at the airport. "
" Agent was very pushy about my autoeurope full cover not being adequate and that I should take out Sixt damage cover. First time I've been uncomfortable about hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 08 August 2024
" Provided a good overview of the differing rental companies and costs involved. Good experience with no hitches "
" The Sixt office in the airport was easy to find and the collection and drop-off process went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by GREG - 09 June 2024
" Auto Europe always seems the cheapest and easiest way to book car rental. "
" Customer service for us and for other customers was poor "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 21 May 2024
" Everything except check in experience fine but felt sceptical about their operation after pick up. "
" On a collection counter staff provided Volkswagen polo (their smallest car) l pointed out on you documents I had paid for an upgrade he then said he would give me a "free" upgrade! Then tried to sell me extra insurance until I pointed out I had paid insurance premium on booking. Had feeling of attempted scam going on. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEWART - 16 April 2024
" Great car and efficient "
" Great to have the app to book in before arrival which saved some time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by EDWIN - 13 March 2024
" Auto Europe bit fine, Sixt less so "
" Tried to claim I'd damaged car when I clearly hadn't. Not sure of final status but it felt like an opportunistic claim from them. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by STEPHEN - 07 March 2024
" We rent every year at Salzburg airport and this was the worst car we have rented for many years. My daughter had a similar unsatisfactory experience with Sixt the same week in Salzburg airport. "
" the car had a very horrible smell, most noticeable when you first got in it. It smelt like there was something damp and rotten lurking somewhere. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
KLAGENFURT, AT - Reviewed by MARTIN - 06 March 2024
" I will recommend autoeurope to my friends and family. Thank you "
" Fast and efficient service. The staff are extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 04 March 2024
" dissapointing will avoid sixt in future "
" car not ready for 30 mins and not what was reserved "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANITA - 22 January 2024
" Very happy "
" Staff were professional but felt speed though hire a bit too quickly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GAVIN - 17 January 2024
" Auto's Europe cant be held responable for Sixt's attitude "
" Mini bus wasn't available. So was offered an alternative. Once it was clear the alternative wouldn't suit our needs Sixt made it very difficult to work together to find a solution. Passenger had to cram into 2 unsuitable vehicles with luggage which compromised the trip "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by KRISTOF - 07 January 2024
" Best in class "
" Excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by ANDREW - 20 August 2023
" I always use Auto Europe and they have always been the best for price. Easy and straightforward to book online as well. "
" On the whole SIXT were very good. The staff on the desk at Salzburg were very helpful. The car was good apart from the Sat Nav which you had to register to use so didn't bother. Something I haven't come across before. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by MARTYN - 20 June 2023
" No hassles which is always a bonus. "
" Everything went smoothly at pick-up and drop off which is better than our recent experiences with several car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by HANS-MICHAEL - 07 June 2023
" I have always had good service through Autoeuropa and Sixt, so this was a surprise. I would be nice if we were told in advance that this car was not available. We clearly indicated the car was for 5 people which is a full car with luggage. "
" I specifically booked a minivan category vehicle because we were 5 people, including 2 tall men with luggage. At Sixt, they didnt have the car that I booked and gave us another much smaller which they regarded as an upgrade. I had to tell them it was not suitable and they blamed the problem on Autoeurope category being different to theirs. This wasn't true.. In the end they tried to help get a bigger car for us but we ended up paying for an Audi A6 combiner's which wasn't much bigger and still a tight squeeze for us. At least they tried but we expected to get the car we booked, and that I had researched to make sure it was big enough with potential of a 7 seater. This different category business they fobbed us off with was not acceptable. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by STEFAN - 18 May 2023
" All perfect "
" Simple at pick up. Great car. Easy return at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JORDAN - 18 April 2023
" East process through auto Europe with a good deal! Will certainly use auto Europe again! "
" Did not receive email from sixt with the damage report or copy of the contract signed at the desk. Vehicle had a large dent on the back right hand side over the wheel arch. This creaks when driving, especially when going up a hill "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by RICHARD - 06 April 2023
" One of my best experiences in car rental. "
" Very efficient and professional reception staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KENNETH NIGEL - 28 March 2023
" Good car , good experience "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 28 March 2023
" See above "
" It was very easy and efficient. I was very happy with the choice of car provided (VW Tiguan) as it easily accommodated all of our luggage. It has been the easiest car rental I have ever experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 16 March 2023
" I have used Auto Europe many times in the past without many problems. "
" Our EasyJet flight EZY8295 on Wednesday 8 March was delayed by around an hour and a half due to the snow in South East England. So instead of landing at Innsbruck at 2.35pm, the flight landed just after 4pm. The Sixt staff closed the counter at Innsbruck airport at 4pm and left around 12 people stood at their empty counter around 4.30pm with no rental car. I phoned the Sixt customer services and they could not help but made a note on their database of the delay due to the snow in the UK. We made our way to Lech by taxi, train, and bus. I phoned Auto Europe and they are putting in a request for a refund or partial refund from Sixt. I could not collect the car from Sixt the next day as it takes an hour and a half to travel back to Innsbruck from Lech, and another hour and a half to drive back, so a three hour round trip to collect a rental car. I think it was very poor of the Sixt counter team to go home at 4pm when an EasyJet flight was known to have been delayed from London. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by JAMES - 28 February 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KLAGENFURT, AT - Reviewed by MARTIN - 21 February 2023
" Simple, quick & efficient! "
" Extremely efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROBERT - 07 February 2023
" Slow to pick up car "
" Slow picking up car and slow in return "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by HILARY - 04 February 2023
" As always, take photos. "
" Great staff, quick at the desk...even helped with luggage, and easy drop off at return. Then came the e-mail the next day, claiming damage, and showing scratches to the front passenger side alloy wheel. Fortunately, I had taken a full series of photos of the vehicle at time of rental, sent them the photo showing the alleged 'new' damage, and -unsurprisingly-the complaint was withdrawn. Probably an innocent mistake, but it's the sort of incident that one associates with dodgy little car hire outfits, and not with a 'reputable' large company. I'd use them again, but always be careful. Take photos! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 18 January 2023
" Annette was very helpful as was the man who escorted me to the car to change the language on the sat nav very good Very personal service and no ques "
" Annette was very helpful as was the man who escorted me to the car to change the language on the sat nav very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NICK - 13 January 2023
" Depends upon the speed and lack of hassle in sorting out my refund "
" Very clunky process to register my UK address which took 10 minutes and needed the counter staff to manually over ride - why don't they have this information already from my booking? I also have been invoiced and payment has been taken from my credit card incorrectly for local taxes which I have already pre-paid based on my booking and rental agreement. I will not be using Sixt again and will share my unsatisfactory experience. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by CHRISTOPHER - 15 December 2022
" No comments "
" The car had over 60,000 kms on the clock and there was a very loud rumbling noise coming from the transmission or drive train. It may have been a worn wheel bearing but it is not what I expect from a company like Sixt. This is unlike Sixt and I would definitely think twice before renting with them again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
INNSBRUCK, AT - Reviewed by MICHAEL - 02 March 2022
" Innsbruck airport is not the cheapest place to hire a car, but I would happily use Sixt again. "
" Very friendly and helpfull staff at Innsbruck airport. Easy pick up and drop off. Even though the car had many scratches, all the marks where noted and the car was clean. Would definitely use Sixt again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by SIMON - 31 December 2021
" My issue with this rental is not around the condition of the car or Sixt staff, but the car I ended up with. Per the Auto Europe website in the estate category I selected an Opel Insignia estate. I know that there will be differences on your website to a providers actual fleet, but a Mercedes B class is not what I call an estate and it is was very marginal fitting everything in causing unecessary stress. Is there a way to update your descriptions or find instances like this out ahead of rental pick up? "
" Interaction with the staff was problem free and the condition of the rental car was excellent. Drop off (via key in box) was fast and convenient and their email confirmations also very professional and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ROSA - 06 January 2021
" I tried to amend the booking as the flight didn't happen and we travelled two days later, however AutoEurope has refused to either amend or refund the booking. I then booked with Sixt directly. Very unsatisfactory service. Your customer service reps refused to help which is unbelievable in the current situation where flights get booked and re-booked within hours. I cannot understand how you couldn't even move the reservation. Sixt confirmed they wouldn't take any of the money paid to you as I've informed them the booking was to change, so Auto Europe kept the fee without delivering a service. You need to look at your customer treatment as this is unacceptable! "
" I finally booked with Sixt directly and they were great. Wouldn't use AutoEurope again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SUSANNE - 19 August 2020
" As above. "
" I have rented from Sixt before and have always been happy. This time again I found the whole experience very smooth and trouble-free. The car was almost news and all pre-existing damage was carefully documented in the contract. I had no problems with the car and will certainly rent with Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GEOFFREY - 09 March 2020
" as above, just quite expensive "
" v friendly and efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PHILIP - 22 January 2020
" The car I booked was an opel astra (or similar) compact with 4 doors. I was given a mini with 2 doors and no luggage space. totally unsuitable for my needs "
" The car I booked was an opel astra (or similar) compact with 4 doors. I was given a mini with 2 doors and no luggage space. totally unsuitable for my needs "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by KWAI - 03 January 2020
" I have always used Auto Europe when we travel to Europe. Always take photographs before and after the rental and there shouldn't be any issues. "
" Had to wait a long time to collect the car due to holiday period and lack of staff. But great information provided. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by GRZEGORZ - 31 December 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by JASON - 20 September 2019
" My experience of auto Europe is good "
" There were lots of scratches on the car , which we checked over , we cared greatly for the car , when we returned it the guy who checks for marks opened one rear door and exclaimed there was a tiny chip inside , so cynical that he went straight to it , we feel totally conned as it was so small and inside we would never have checked there when we picked it up , as said he knew where it was straight away went to it , I had the same experience with sixt in Porto in the summer , unless you pay a high extra insurance they will find something . I will never use sixt again and travel often I will also tell as many people as I can of my bad experience "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by ANTHONY - 16 September 2019
" Good vehicle in good condition. "
" Good service professional staff. Smooth collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by TIMOTHY - 24 February 2019
" As above "
" Tabea on reception couldn't have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RONALD - 29 January 2019
" Very satisfied "
" Very friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NICHOLAS - 29 January 2019
" Excellent counter service "
" V high cost to ensure full insurance cover "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by IAN - 08 January 2019
" No problems "
" I have only have two negative comments 1) Before I hired the vehicle, there were scratch marks which had not been noted on the documentation. I therefore had to go back to the desk and ask for someone to come and check this out. It would have been much easier if someone was present in the pick up area. 2) I do not like to drop off a car without a Sixit employee being present so as to confirm that everything is okay. I am very nervous that something might happen between the period of dropping off and the vehicle being checked over by Sixit., "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by JOSEF - 05 January 2019
" No problems with Autoeurope "
" Booking not via autoeurope - sixt is too expensive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by BERNHARD - 31 December 2018
" best prices but awful customer support (experienced at another occasion, this time I did not need them) "
" excellent rental experience. Minor issue with empty screen wash after pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by TRACY - 18 December 2018
" It was just so easy, very friendly staff. "
" Great experience yet again, thank you Auto Europe & Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GRAHAM - 21 November 2018
" Easy web site to explore excellent. "
" Very professional. Better car than I expected definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SAMUEL - 22 August 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINZ, AT - Reviewed by LENKA - 12 August 2018
" Good website, provider "
" I have received bills in Germany, so I can't understand anything and they took me money from my account. Not happy without explanation. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NIGEL - 16 July 2018
" Staff helpful. "
" All very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by FADI - 15 July 2018
" Very good, will deal with them again in future "
" Professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10