Auto Europe
- North America
- Central America
SIXT FRANCE CUSTOMER REVIEWS
- 7.9
- 8.2
- 8.6
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT FRANCE Car Rental Reviews
Average Rating for Sixt :
TOULOUSE, FR - Reviewed by RICHARD - 21 September 2025
" Auto Europe are my go to car hire comparison site when a car required. "
" Staff courteous at both collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by THOMAS - 18 September 2025
" Very disappointed with car hire experience from Sixt in France, I've not had any issues with Sixt in Ireland or Spain previously. "
" Appalled after stating to the counter staff I have my own insurance and do not require any extra insurance. I return home to find I've been charged an extra £258. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by GARY - 01 September 2025
" Very kind and helpful. "
" very good experience from the warm welcome at the counter (After a short wait) to the helpful staff who collected the car and bought it to us as my elderly mother has mobility issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JONATHAN - 20 August 2025
" Excellent collection experience, staff on counter were extremely helpful "
" Excellent collection experience, staff on counter were extremely helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by GRAHAM RODERICK - 20 August 2025
" Great car - beautiful drive and easy to use app for adding any problems with the car. Desk staff very friendly "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by JULIE - 11 August 2025
" Good service and easy booking system "
" Great service always comes at a cost, everything was perfect though, very easy, quick and efficient all the way through "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DARREN - 31 July 2025
" Auto Europe make it very easy to compare pricing. "
" Efficient "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by GERALD - 10 July 2025
" Not a good experience at the Sixt counter on arrival "
" I booked a VW Polo Automatic OR SIMILAR and was offered a Fiat on arrival which I declined. I was then offered an Audi A1 but for an additional fee of approx Euros 150 which seemed unfair. I had no option but to agree. Having done my research before booking I was very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 04 July 2025
" 5 star experience with Sixt and will definitely be using again. Highly recommend. "
" Great customer service.Was given a choice of cars and the hand over was great.The car was brought to us to save having to walk around looking for the where the car was parked.My husband's seat adjusted as he'd disabled.All controls explained properly.Very good ext. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEPHEN - 30 June 2025
" ---- "
" ---- "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ALEXANDER - 28 June 2025
" Good "
" Good service for my LAST ever European car hire drive. At 80yo I've had enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by PAMELA - 24 June 2025
" Satisfactory experience "
" Helpful and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RICHARD - 31 May 2025
" Did not provide a condition report on collection, and are now attempting to charge me 472,29€ for a scuff mark on a bumper. This was after the vehicle was inspected on return. Do not recommend, this is a massive overcharge which I now have to challenge, wasting time. "
" Did not provide a condition report on collection, and are now attempting to charge me 472,29€ for a scuff mark on a bumper. This was after the vehicle was inspected on return. Do not recommend, this is a massive overcharge which I now have to challenge, wasting time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by SAM - 29 May 2025
" The same comments as above apply. Auto Europe is the company my contract was with & SIXT's poor customer service reflects badly on my perception of Auto Europe as a company to depend upon. "
" No staff were present at the drop off. Just a telephone number. The man who answered couldn't speak English, my French is limited. Told to leave the keys in the key box, with no explanation as to why nobody was there to check over the vehicle & return my deposit. Constant emails from SIXT asking why the car hadn't not been returned, despite me phoning them when I returned back to the uk. I have been promised my deposit will be returned but I have had no response as to why the drop off was so incompetently handled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by PAULA - 21 April 2025
" I would use the company again. "
" The position of the car hire right next to the airport is great. Staff very helpful and the car was in good condition apart from a few scratches and chips. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PETER - 17 April 2025
" Great experience. "
" Everything went smoothly, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CLIVE - 03 March 2025
" Booking through Auto Europe was easy and offered a lot of choice albeit not unexpectedly much reduced once I had added winter tyres as a requirement "
" The process to collect & drop off the car was very good and very swift. I had expected a more traditional SUV and would really classify the Volvo XC60 as an estate rather than an SUV so feel a tad overcharged tbh "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CHRISTOPHER - 24 February 2025
" Good. "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PHILIP - 29 October 2024
" Experience with Autoeurope was good, but Sixt.... "
" Car booked for 10am collection. Arrived at 9.45am, long queue at the desk. Waited in queue for nearly 1 1/2 hrs. Then agent took 20 mins to complete the process and locate a car (7 seater). Told it would be an automatic and would be brought from the garage, probably take 25-30 mins. 1 1/4hrs later the car finally arrived. It was clean, but not sparkling, and tank was not completely full. Was given keys and told where to find the car. No paperwork to show scratches or scrapes. Not impressed! Drop off was very efficient: hardly any checks, just mileage and fuel "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by DAVID - 08 October 2024
" stress free. "
" efficient and treated us well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROSALIND - 25 September 2024
" I thought this was a good deal for Sixt through Auto Europe. Very satisfied. "
" Everything was very professional and the service was good from Sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTIAN - 23 September 2024
" Very poor indeed. The queue was so long with only one person working on the desk I had to spend over £1,000 with another provider otherwise I would have missed an important meeting. I wish to complain and have my money back. "
" Very poor indeed. The queue was so long with only one person working on the desk I had to spend over £1,000 with another provider otherwise I would have missed an important meeting. I wish to complain and have my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by GARY - 15 September 2024
" On returning the vehicle there were no staff to check the vehicle back. There was a phone number for instructions at the reception desk to leave the keys in the key safe but we found it difficult at first to locate the key safe. "
" The vehicle was in very good condition and and vehicle type was very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 14 September 2024
" great car (Peugeot 508) and great service. "
" Thomas at SixT - top guy! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by IAN - 09 September 2024
" Very friendly staff during car pick up and drop off. Everything went really smoothly and didn't take more than a few minutes "
" Not quite as convenient for car pick up as it used to be but it's only 2-3 minutes to cross the bridge to the car park ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by KEVIN - 23 August 2024
" All good. "
" A very good rental from a good company. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by DAVID - 11 August 2024
" Always competitive "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRENDAN - 08 August 2024
" I paid the full price for the vehicle and the insurance. When I collected the ehie I was told that the insurance did not cover everything. When I received the invoice from Sixt, I appear to have been charged to items such as the environmental charge and the local supplement, which were listed as included in the price I paid to Auto Europe. It would have been better to go directly to Sixt and saving the money on the double charge for insurances and fees. "
" Sixt were very friendly and quick with the service. Apart from the air conditioning needing re-gassing and no water in the screen wash, the vehicle was in good condition. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARNE LA VALLEE, FR - Reviewed by ALEXANDER - 07 August 2024
" Good price through Auto Europe "
" Reserved a BMW X1 or similar and delighted with Audi Q3 in excellent condition. Service at collection and return very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRIAN - 27 July 2024
" Thanks a great experience throughout "
" Thanks a great experience throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 23 July 2024
" Cheerful, efficient and professional staff "
" Cheerful, efficient and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAUL - 11 July 2024
" N/A "
" The car i booked was unavailable but I got a good replacement. the Sixt app for recharging the car was not able to work with a lot of chargers even though it showed up. The counter staff when i collected the car said i could return the car with any fuel and they would just charge me the filling station price, but when i checked the contract the day before returning I saw the charge was 4 times the fuel station price. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by CHRIS - 06 July 2024
" Have found prices are best value for me. "
" Friendly efficient staff. Quick pickup and return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by BRIAN - 05 July 2024
" Never had any issues with auto Europe, very reliable "
" Very few staff on duty so had a 10 min wait for car inspection upon arrival. Same when leaving as only one staff to cover desk and inspect returning cars. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by ADRIAN - 02 July 2024
" Booking process and ease of pick up all good "
" Pick up and car great. Problem was on return, no one to check car, our own fault But we left passports and guide books in passenger floor, when contacting Sixt staff through hotel receptionist, they had moved car on without checking inside, they then promised to check and call us back that afternoon. but didn't so we to ask hotel again to chase all numbers we found find. Managed to trace them then when we got to airport, no one on desk, when someone arrived, wallet with passports had just been left on desk. No sign of books! Even though leaving our passports was our fault, we were Disappointed with the lack of concern shown by Sixt staff, shame they weren't as helpful as hotel were. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SIMON - 29 June 2024
" Very poor experience "
" We inspected the car and took photos on collection as so many scratches. on drop off the assistant said we had damaged the car as it wasn't written on the form but we showed him the photos of the damage and he said he would tell them their list was incomplete. However last Thursday i received an invoice for £1200 of damage despite assistant saying he was noting it all down on the form. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by THOMAS - 29 June 2024
" Not Auto Europe's fault directly, but to be charged additional fees by Sixt when we paid for and met the terms of the rental is extremely disappointing. "
" Pretty terrible experience from start to finish. On arrival to pick up the car, we were given one which was covered in sand, presumably from a recent storm. It was filthy, which made a mockery of safety (all the windows needed cleaning by us before we could safely drive off). The staff member carrying out the check-out did nothing to resolve this, even though a row of clean Sixt cars were available. Then, on return of the vehicle, there was no-one at the desk. This was fine, although it was a little perturbing to see 6 unopened bottles of beer sat on the desk (I hope the staff weren't planning to drink these on their next shift!). I left the keys on the safe, before the check-in time. However, I then received an email later that day asking whether I needed to extend my rental, so clearly your staff don't check the safe (maybe they had started drinking the beers by this point??). Then, most annoyingly, I received a bill from Sixt charging me a further 60,52 EUR!! The invoice attached for this was completely illegible (is this deliberate) but I can only assume that this was a charge for an extra day's rental. If so, I expect this to be refunded and maybe suggest your team focus on checking the key drop-off before tucking into the San Miguel beers ... Overall, very bad service from Sixt, and the additional charge abive what Auto Europe quoted is just unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by PAUL - 24 June 2024
" the experience up to the point when we returned the vehicale has been excellent, but since then ive had to phone and email them several times. im exhausted with this and it has been very stressful. "
" they have tried to charge me for:- - late return of vehicle, although i returned it exactly at the time agreed, 7.30am. The vehicle sat nav will testify. We used the agreed drop box. - damage to the vehicle, which they have since agreed to waive - they have sent me a final invoice asking for a further 329 euros, the difference between the price i paid to Auto Europe and their price of the car hire. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 16 June 2024
" SIXT are good SIXT do Not recognise your insurance policy You have to pay SIXT when picking up the car "
" SITX are good, However I paid for full insurance from you ! It wasn't recognised by SIXT ! I had to pay for full insurance again This is what I will be saying Next time I will be going directly to SIXT And Not with you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RAYMOND - 13 June 2024
" Very pleased with car but staff not helpful at all I think it's because we didn't go direct and went through yourselves "
" Unhelpful no time for you and we had a invoice for £39 and we filled the petrol up tried to get us to extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 11 June 2024
" Overall OK "
" Pick up wasn't the best as the assistant questioned the excess protection that I bought from Auto Europe. He dashed around and bought a Jeep that had numerous marks and scratches. This was not normal service from Sixt, however the return was good and we were assured that the car was returned without further damage and contract closed with my signature. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by MICHAEL - 04 June 2024
" Drop off area could've been made more visible. directions with a map would've definitely helped. I went around the airport twice trying to find "
" Drop off area could've been made more visible. directions with a map would've definitely helped. I went around the airport twice trying to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by LUKE - 03 June 2024
" Easy to deal with and good car. No problems at any point. "
" Easy to deal with and good car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by CLAIRE - 31 May 2024
" When in Corsica, hire a car. The infrastructure for EVs is superb. "
" The only issue was that there was some damage on collection to the back of the drivers seat. Not caused by me as the rear seats were not used by my party. I do not know if this will come back to haunt me. Loved the shiny electric car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANDREW - 30 May 2024
" See 3 above. "
" The young woman on the desk at Toulouse airport perceptively thought the designated car 's boot might be too small easily to accommodate my wheelchair. She provided a larger car at no extra cost. That was very kind and helpful - my thanks to her. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by HARMEN - 19 May 2024
" AutoEurope is great, just a pity car rental companies are like snake oil salesmen. "
" Despite having taken out full insurance on your site, Sixt insisted that I only had basic insurance and insisted I took out their full insurance. I was in a hurry and couldn't check what I had booked, so paid up. Only when I got to my destination I realised I had paid for the same insurance twice. This hapened to me before in Spain and appears to be standard malpractice amongst car rental companies. Pretty disgusting behaviour. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JANET - 17 April 2024
" Good price from autoeurope "
" Car smelt strongly of cigarettes to the degree it was nauseating; not evident until the day after collection "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by ANDREW - 14 April 2024
" Complete customer relations disaster. "
" Bergerac staff were excellent. Car stolen in Bordeaux. From then on it was a customer relations disaster. Sixt in Bordeaux left me without transport. On phoning Auto Europe customer services told me only SIXT could help, who left me to fend for myself. You Auto Europe were after using you for 35 years were completely unhelpful and useless. I had to walk 35km to get to Bordeaux airport. Thanks for nothing you should be ashamed how I was treated. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by JASON - 09 April 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by ANDREW - 28 March 2024
" As always, despite taking out the full insurance with Auto Europe the car hire companies always want you to take out their insurance "
" Very friendly staff. Easy selection of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by SARAH - 20 February 2024
" Very easy pick up, lots of counter staff at a really busy time and many of my details were pre-entered. The staff were charming. "
" I wanted a car with snow tyres and there was very little choice. Sixt were one of the few companies who offered them. This one was absolutely fine, just rather on the expensive side – over £1000 for a week. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JEREMY - 15 December 2023
" Very straightforward service "
" Very friendly and efficient throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RENAUD - 11 December 2023
" All good as usual at Basel Airport ! "
" Staff was great ! I was upgraded for free ! Car was brand new and the whole process was very smooth ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JEREMY - 13 November 2023
" Very straight forward from start to finish. "
" Staff were very friendly, helpful and honest to deal with. Car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 09 November 2023
" Easy to use website. Clear comparisons and recommendations based on our requirements "
" Friendly efficient staff. Smooth process to pick up and drop off. Car was excellent for our purposes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PETER - 01 November 2023
" So sick of the scam. Submitting cars with multiple scratches, too many to count. Then charging you 150 euros when you come back for 'new scratches'. I will no longer hire cars in France "
" They tried to scam me. Charging me for a tiny scratch that was apparently not pre-marked, but was almost under car. And an existing hub cap cap small scratch. Neither will ever be repaired "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAN - 01 November 2023
" All good thanks "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 23 October 2023
" All worked as I expected. "
" Good friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by WAYNE - 19 October 2023
" See comments above. "
" It was a very good experience overall, from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 13 October 2023
" Sixt very good. The only downside (but a major one) is with Cdg itself as t3 is a major footslog and train shuttle with heavy luggage to car hire locations in 2f or t1-the sixt staff were very kind when we made it and revived us with lovely Guatemalan coffee! Sixt couldn't be better-Cdg couldn't be worse! "
" Sixt were brilliant-staff efficient,friendly,helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 12 October 2023
" Good experience both at pick up and drop off. As usual Auto Europe easy to deal with and very helpful. "
" No waiting to pick up the hire car.Friendly helpful staff who explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JUDITH - 10 October 2023
" Very good service from start to finish. "
" Excellent customer service. Oliver at Sixt made the collection of the car very easy he spoke excellent English and put me at ease. He set everything up in the car for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 07 October 2023
" Quite happy overall "
" All good except for no washer liquid in windscreen washers and tyre pressure warning whiv ch came on. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by PIERRE - 25 September 2023
" Why did I pay extra insurance to AutoEurope when SIXT told me it had no value?? "
" Rude member of staff at SIXT desk. Insisted that the extra insurance I paid AutoEurope was of no value and that I would have to pay an extra eu40 per day to be covered......so why did i pay extra insurance? Also 6 euros a day insurance in case the van broke down. She said they would not come to help us if the van broke down unless I paid it! If their van broke down - surely it is their fault and they should help without charge??? "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AIX EN PROVENCE, FR - Reviewed by EDWARD - 22 September 2023
" Easy to book with autoeurope and good price. The Sixt office was on a main road and when returning the car the only way to stop outside was in a bus lane blocking a bus to the annoyance of passengers. All a bit fraught. "
" The staff could have explained the car better when I picked it up, for example how to use the electronic handbrake which was new to me. They just left the car double parked on the main road outside the office and expected me to work it out myself which, of course, I did eventually. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NIMES, FR - Reviewed by ALAN - 20 September 2023
" Good "
" Chap at nimes very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by BRUCE - 20 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PENNY - 13 September 2023
" I usually book with autoeurope as you usually have the most competitive rates. However a competitor initially had the best rates so I bookedwith them at first. But then autoeurope produced a last minute better rate so I changed! "
" No queue. quick, courteous and efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANTHONY - 12 September 2023
" Glad to have used auto europe. "
" I have hire from Sixt on previous occasions and will continue to use them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROBERT LEE - 12 September 2023
" Very disappointing from the point of collecting the vehicle. The vague nature of what car you're actually booking is very unprofessional "
" The vehicle supplied was nothing like the vehicle requested, the only vehicle remaining when i arrived on site was a large which in turn used a lot more fuel than expected. I have also now received an invoice for a refuelling charge when the vehicle was returned with the correct amount of fuel "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PARIS, FR - Reviewed by GEOFFREY - 09 September 2023
" See above "
" Once again Sixt have proved to be a good choice having had an appalling experience with Hertz a couple of visits ago "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by NICHOLAS - 06 September 2023
" As Q3 "
" Perfect the ridiculous return to the French sector "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CHRISTIAN - 05 September 2023
" Easy process "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ANDY - 01 September 2023
" Very Disappointed with Sixt and autoeurope "
" I had my front tyre blow out within 1 hour of me picking the car up and it took 3 days to replace the car and I had to travel for 1 hour in a taxi to pick up another car from enterprise as Sixt had no cars available for me I then had to wait 4 hours for the new rental car. Now Sixt want me to pay for the repairs and tow truck even though I took out the full cover policy through autoeurope and claim it back through autoeurope, I have tried calling autoeurope but can't get through and I don't have an email address for autoeurope, I am very disappointed with the whole situation can someone from autoeurope get back to me please "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by ANTHONY - 29 August 2023
" Overall excellent experience. Carhire made easy and hassle free. "
" Sixt Bergerac was very efficient with a quick collection and drop off. The car was a good size and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IAN - 29 August 2023
" Very easy and a good price BUT you offered an insurance upgrade for £5.32 a day but a) the link didn't work and b) sixt would not honour the upgrade and wanted £45 a day for insurance upgrade. Not good for customers to offer this but make it unavailable on the booking site. "
" The booking form said "pick up in terminal" but it wasn't and although close by via a free shuttle we did wander around the terminal for a long time looking for the desk. Not good with luggage and a toddler. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GARY - 24 August 2023
" .. "
" Not Shown around the car as i only had "Basic" insurance. So took Lots or Photo's & Video's. (Been Stung before) 2 x Rims were damaged, scratches on car. Once i returned car, bloke was brilliant. Checked the video's & Photo's, agreed they was like that when i had the car & off i went. Brilliant Service on the Return Leg. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LYON, FR - Reviewed by GRAEME - 23 August 2023
" All good for us "
" All processes friendly, smooth and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by ROBERT - 21 August 2023
" Very efficient "
" Very good pick up & drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by BRUCE - 01 August 2023
" No "
" Crap drop off - no one about as with other companies ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PERPIGNAN, FR - Reviewed by ROBERT - 30 July 2023
" I was pleased with the service received "
" No real issues and little time wasting when collection or drop off took place. Car category was as reserved. In future i would probably prefer to rent from Sixt rather than the US dominated car rentals companies with which i have had some bad experiences. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by DEREK - 17 July 2023
" Likely. "
" Sixt were fine but Bergerac Airport Car Rental Area is covered with stones. Consequently, trying to pull suitcases to the car is a nightmare! Companies should get together quickly to arrange to resurface the area urgently. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by IAN - 16 July 2023
" .... "
" return process not discussed, , no one to hand back as stated time , sign on door was wrong as staff did not turn up on time, return carpark long way from desk, how do you check that return is good? had to take photos of car and drop keys in safe to prove no damage occurred after i had dropped off car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 14 July 2023
" No problems. Car very good "
" No problems. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by LINDA - 05 July 2023
" Can't fault Auto Europe have used you so much over the last 27years would not think of going anywhere else "
" The easiest pick up and drop off yet gentleman very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PHILIP - 26 June 2023
" Very helpful and took time with my problem. Happy to recommend "
" difficult to deal with and extortionate damage claim "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by MARK - 24 June 2023
" Superb staff. Ultra efficient and friendly too. Highly recommend "
" Absolutely perfect service. Unbeatable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 23 June 2023
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by KEN - 23 June 2023
" Enjoyed our holiday using the hire car , car was faultless , easy to manoeuvre and drive. Would use the company again . "
" Staff were friendly and helpful , very nice car , immaculate condition . office easy to get to from terminal (Bergerac , 30m) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 13 June 2023
" Easy and quick "
" The car I booked and it was first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by LESLEY - 13 June 2023
" Both pick up and drop off very easy. Very satisfied "
" Both pick up and drop off very easy. Very satisfied "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by LUKE - 12 June 2023
" As before. "
" Poor initial experience as Sixt desk moved back into terminal without notice. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by JOHN - 11 June 2023
" All good. Fair price. Email communication was excellent. "
" Efficient pick up just steps from airport arrivals . No pressure to upgrade or buy extras. Car was perfect for us (Fiat 500). Easy and quick drop off- would recommend Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROSALIND - 10 June 2023
" See above "
" Everything went well except the car which we were given MB CLA220 EST DI AUT. There were 5 of us travelling over the weekend which I why I chose an Estate level but was given this which is a great car for a maximum of 4 but definitely is not worthy of a vehicle for 5. In the back the seating is slopped at each edge which means you cant sit comfortably at all with 3 in the back. In fact it was the most uncomfortable journey I have had ever. There wasnt a choice of another vehicle it seems so we were stuck but sadly it did spoil our travelling to and from a wedding which we came out for. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GARETH - 06 June 2023
" Very good. Car great. "
" Friendly and gave some places in La Rochelle to visit. Did try to sell an upgrade but not pushy. Really happy with service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by LESLIE - 06 June 2023
" Auto Europe found a very good deal compared to going direct to the car hire company "
" Easy check in / out , very professional staff at Sixt made it a very smooth process and good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 05 June 2023
" Autoeurope are still my favourite rental site "
" The staff at Pick Up were new to the role, followed their training script and tried & tried to upsell - worse than Goldcar - even adding a "fear factor" - "what if you had a puncture?" etc Europcar don't do this. Drop off was very time consuming - lack of staff, waited a long time to check out. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SAM - 02 June 2023
" What was agreed on the internet which was super simple to do was not the complete price and there was no indication of this at the time of booking "
" The price agreed on the internet had then had additional charges added on that werent just tax that when we asked then ti be explained couldn't be. We were persistently upsold cars while telling the man we didnt want to pay more and just wanted to pick up our car after a long day travelling. We were then almost scared/ threaten will additionak insurance extra to what we had already paid for that was apparently also easential and expensive. If we had said yes to the above the care hire would have doubled!! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PHILIP - 01 June 2023
" 9 "
" 9 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL - 31 May 2023
" Friendly staff and we were given destination recommendations which was nice. Bit of a wait at Nice airport with two check-in desks unoccupied, but otherwise everything else was cool. "
" Friendly staff and we were given destination recommendations which was nice. Bit of a wait at Nice airport with two check-in desks unoccupied, but otherwise everything else was cool. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 30 May 2023
" see my comment about Sixt. Not sure who is responsible for the additional charges I did not expect. "
" Not sure if this issue is Auto Europe or Sixt, but in reviewing my final invoice, we ended up having to pay an additional ~$100 euros, but no explanation. I have checked the original contract with Auto Europe, but it does not have the same detail. I thought what I paid Auto Europe is all we should have been charged. I saw this too late, but would like an explanation. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by PAUL - 09 May 2023
" Excellent "
" Very good experience no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PAUL - 15 March 2023
" Overall great apart from hiccup with final email "
" Everything was good apart from receiving an incorrect email after dropping off car saying I had just picked it up! Had to go back to office to which was inconvenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 13 March 2023
" I have been a regular customer for about 30 years and wouldn't go to any other provider. "
" Excellent quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 05 March 2023
" Excellent staff and excellent vehicle "
" Efficient friendly and helpful. Excellent language skills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 28 February 2023
" No further comments "
" The counter person at Sixt was extremely helpful and offered me an upgrade - and no the usual "special deal" where they offer to upgrade you for a special price - usually 50 Euros a day!! I have never been so pleased to be upgraded to a Citroen but it was extremely roomy and pleasant to drive - it made the whole hire more pleasant and convenient as were able to use it to collect a large package that wouldn't have fitted into my car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by NICHOLAS - 18 January 2023
" The booking process was very straightforward and easy. I was able to choose from a number of different hire companies. "
" I found the whole process with Sixt better than my previous experience with other hire companies. It was very easy. Also I found the car was of better quality for the same class of car and I was offered a choice of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MARK - 01 December 2022
" A very good portal. My only wish would be for some sort of 'best price' mechanism, as there are so many deals (almost daily) you make a commitment to car and then it becomes cheaper. Loyalty should drive rewards. "
" The SIXT team at Montpellier were excellent and I would not hesitate, price dependant, in using them again. The upgrade was very welcome and we hope this is because we have been a good client previously. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PHILIPPE - 07 November 2022
" Globally positive "
" Globally positive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by LUKE - 03 November 2022
" No additional comments as I recommend SIXT. "
" Very smooth entry and exit from the airport for which I was very grateful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SARA - 26 October 2022
" Car booked as expected. Slight confusion over extended insurance cover booked which was not very clear on the Auto Europe website. "
" Quality of car booked was excellent. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 21 October 2022
" Excellent service. One small point: would have been helpful to know beforehand that car pick up is at Terminal 2 at Nice airport. "
" Helpful and friendly service at check-in. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUZAN - 04 October 2022
" I totally enjoyed my experience with all staff and the good location for pick up and drop off at the airport, but the car should never have been given to me in that condition. "
" I was very happy with the entire experience from collecting the car to dropping it off, the staff I met were all totally professional and friendly. My only negative comment is there was a large A4 sized sticker which had been put into the front of the car window screen and scrapped off leaving 80% of it behind therefore an unsightly mark very noticeable on the front passenger side of the car. This was highly embarrassing as I was using the car to collect clients, all if which commented. It looked like a 'special offer' sticker had. Even removed! This cheapened the car and made My experience embarrassing. I paid a lot for the rental and upgraded my insurance to protect the car, and yet was given something which should never have passed your quality controller "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by BRUCE - 30 September 2022
" Auto Europe has a very clear website and it's straightforward to find a car. Clarity of which options are included is good. The price is always an issue - loyalty discounts up front to returning customers would be nice. "
" There was a long wait to pick up the car. 3 staff on duty all serving customers but it took ages. Once at the desk we were through in under 10 minutes. We were upgraded to a larger car than we really needed, and it was diesel - I'd have preferred petrol. The staff didn't try to push extra insurance on me (a pleasant relief - they asked just once) and the offer of bottled water was a nice touch. On checking the car there were a few extra scrapes not recorded on the contract - and no one about - so we took photos and tried to deal with it on our return at drop-off. Alas no, I have to wait to hear from them and then submit my photos to clear off any charges. Shame. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JEFFREY - 26 September 2022
" We were left in an extremely stressful situation not knowing whether we would be able to collect our vehicle due to our flight delay. In hindsight I would have taken out the hire directly with Sixt as opposed to a third party - Customer experience poor! "
" We requested a late collection & completed the necessary application - We had no response! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ERIC - 16 September 2022
" Good experience -all went well "
" Very easy process- the only issue was that the cars on offer bore very little resemblance to those on the website. That said a good vehicle was offered. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by GARY - 14 September 2022
" All very straightforward. "
" All very quick and efficient. One minor complaint. Car interior was not very clean. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by GEOFF - 12 September 2022
" Excellent staff "
" Very professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANTONI - 10 September 2022
" Simply awful from start to finish. This really affected my enjoyment of our holiday in Provence! "
" This rental has been a farce made worse by the difficulty in getting in touch with auto Europe when the rental car developed a dashboard orange alert . After three hours of ringing SIXT and Auto Europe we were promised that someone would get in touch the next day and help to sort things out. Needless to say this didn't happen. My advice to anyone is not to use Auto Europe and certainly not to rent a vehicle from SIXT. This company has been singularly unhelpful and when we dropped the car off the person supervising the hand over chalked up a message on the car's windscreen saying "car needs a service". This car should never have been released for hire. Furthermore, the counter staff at SIXT were not at all helpful, the queue was long (took us best part of 2 hours from start to finish)and the phone numbers for the SIXT office at NICE airport (which Auto Europe provides on the contract) simply do not work. It seems this is common knowledge at the car rental centre at the airport and interestingly as we were handing over the car another customer of SIXT arrived complaining that it was impossible to get in touch with the Nice office as the phone number provided wasn't functioning. Finally, the car wasn't properly checked at pick up as there were no staff available. Also there was no paperwork in the car other than the French car manual. In the end we handed the car back early as the stress of driving with the orange spanner alert light constantly going off finicky git to me. I hope someone from Auto Europe gets in touch after this review but on past. experience I doubt it! Go elsewhere if you want. a good rental experience! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by JAMES - 08 September 2022
" Sixt was very efficient and made collecting our car very easy. The customer service -Marie , was delightful and helped us through the process of hiring a car for the weekend wedding we attended . Definitely would recommend this company "
" Marie was extremely efficient in the collecting of the car and was also there at drop off. She was calm friendly and made the whole process very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LARRY - 08 September 2022
" No problems at all with the booking experience. With the doubling of rental costs since before the pandemic, we look forward to Auto Europe helping to keep the costs down for cars from the best companies. "
" The wait to get to the desk was unacceptably long - just under one hour and the queue wasn't that long. Most clients at each desk spent an inordinately long time there. It was as though no preparation at all had been done. Once at the desk we and our serving agent were all efficient and our time there was normal. Concerning the vehicle: when we got out onto the motorway facing the sun, the windscreen dangerously, virtually blanked out and we had to pull over at the first opportunity to clean the inside of the windscreen. Doing the job properly the next morning, it transpired that there was an oily film across the whole screen which took th best part of an hour to clean. It looked like it had not been cleaned for a very long time if at all. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by ANWAR - 02 September 2022
" Sixt has hidden costs. If the information revealing that is on your website, it is very far from obvious. I have hired many many cars over the last 30 years, I have never paid so much money for it "
" I am unhappy because a) I was charged 350 euros to 'upgrade' from a Peugeot 3008 category to a VW Tiguan and b) I was charged 250 euros for the location of the rental car at the train station. As to the upgrade, no doubt Sixt put the Tiguan into a different category to the 3008, but everyone knows that they are equivalent vehicles. The cars they offered in the 3008 category were clearly very inferior to the 3008. I suspect the 3008 is just a rogue car they put in the category to disguise the nature of the majority of the vehicles in that category - the ones that are actually available to the customer. As to the location, I have not come across such a charge before, there was nothing about this extra charge when I booked - unless it was hidden in very small print somewhere. My search was for a car picked up from the station, and I should have been charged the price quoted for it. I have challenged this with Sixt. They will not reduce the price. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by ANDREW - 29 August 2022
" Both the pick up and the drop off staff were extremely polite, positive and welcoming, despite the associated delays with the incoming flight. The vehicle we received had delivery mileage on it and upon return a dent was found above the front offside wheelarch. The member of staff stated that there was no way we could have made the dent and somebody must have opened a door in to it and not too worry. You hear so many horror stories about "damage" returns to hire car company's, that I thought it important to recognise the positives also. Thankyou SIXT "
" Both the pick up and the drop off staff were extremely polite, positive and welcoming, despite the associated delays with the incoming flight. The vehicle we received had delivery mileage on it and upon return a dent was found above the front offside wheelarch. The member of staff stated that there was no way we could have made the dent and somebody must have opened a door in to it and not too worry. You hear so many horror stories about "damage" returns to hire car company's, that I thought it important to recognise the positives also. Thankyou SIXT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 24 August 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by HEIDI - 09 August 2022
" Professional "
" Very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by JAMES ALLAN - 28 July 2022
" Excellent all round. "
" The whole pick up and drop off procedure at Avignon TGV station was very easy and the staff were extremely helpful. The car was in good condition and the air conditioning very effective in the heat. We would definately use sixt again if we revisit this location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by MICHAEL - 28 July 2022
" The office staff at Biarritz airport were very good "
" Louis was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by CAROLINE - 20 July 2022
" As above "
" I believed that I had pre paid in full for the vehicle, including all protections but was told on pick up that I had to choose insurance incurring an extra cost. The option I chose cost an additional £166. I do not believe this procedure was made clear at the time I booked. If this additional insurance was an extra protection sold locally and I had the option to decline, this was not made clear. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOURS, FR - Reviewed by KEVIN - 18 July 2022
" great "
" The receptionist was absolutely brilliant, please pass this on to her manager "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NORMAN - 17 July 2022
" I contacted Auto Europe and told them I had spoken to Sixt. The lady I spoke to said she could help me as the delay was within 24 hours of the booking. Really... between both companies it appears customer service comes bottom of your collective list of things to focus on. "
" I booked car rental. My flight was delayed. I contacted Sixt to inform them I would be late. They said I needed to contact Auto Europe as the booking was with them. When I arrived, their desk was close. So Sixt left me stranded at Toulouse Airport with no car... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by POPPY - 17 July 2022
" Awful. Just awful. "
" Very poor customer service in Nice. Very large queue, once reached the checkout was told there were multiple issues which were actually trivial. Told cat had been cancelled due to delayed flight. Would've been easy to check delayed flights. Car was filthy when we found it. No help with electric charging, was told we needed a card in order to do it which was incorrect. There was no water spray for wipers and screen was filthy. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LYON, FR - Reviewed by PHILIPPE - 15 July 2022
" Very likely "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STEPHEN - 06 July 2022
" Counter service, very slow. Every customer had a problem with the extra insurance "
" Waited over an hour to be served when picking up the car. Once again having thought we had already paid for the best insurance, was charged hundreds of pounds more in order to be fully covered. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by PETER - 04 July 2022
" Close to the airport and easy to use "
" really simple and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DAVID - 29 June 2022
" Good side for price comparison "
" Attempted to charge us for pre-existing damages despite us flagging this at pick up. Luckily we took photos.... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BIARRITZ, FR - Reviewed by FRANCESCO - 24 June 2022
" Simple to use, quick and clear. Prices have increased a lot in the last few months. "
" Excellent car and excellent service. Hire price on the expensive side. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by GRAHAM - 22 June 2022
" Would recommend fuel arrangements on a full to full basis as you would only be paying for fuel used. I did not use a full tank of fuel during hire period. "
" No problems whatsoever. Upgrade given as vehicle ordered was not available. Very satisfied with condition of vehicle new and had only done 2000 KM. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by FARAH - 18 June 2022
" Only issue was that we wanted an automatic car and only electric cars were available. As it was our first experience of an electric car we were unaware that we needed a specific card to charge the car. More details on the website would be good. "
" Only issue was that we wanted an automatic car and only electric cars were available. As it was our first experience of an electric car we were unaware that we needed a specific card to charge the car. More details on the website would be good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 17 June 2022
" Efficient booking process but very unhelpful when it came to advising Sixt of a late pick up due to a last minute flight change. It was as if they didn't care because I could no longer cancel and get my money back "
" Very efficient, albeit my experience to date is that Six tends to be higher price than competitors "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DUNCAN - 09 June 2022
" All good, thanks for the service! "
" Swift, efficient and friendly. Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GEORGIA - 07 June 2022
" Booking experience ok but did not make obvious that car choice was electric, which presented some difficulty upon pick up. This was rectified by staff, who were very helpful. The only major negative to the experience was the very long wait to pick up the car. "
" Very long queue but helpful once being served. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DENISE - 05 June 2022
" No problems with Auto Europe but very disappointed with Sixt. "
" I have used Sixt previously without any problems. On this occasion I received a hard sell for additional insurance cover despite telling the Sixt person on the counter at Avignon TGV that I had additional Excess cover via a UK annual insurance policy. The Sixt counter person was very aggressive and I felt I was being treated as an idiot. I have been hiring cars in France for over 20 years, I speak French fluently, and have never received this kind of treatment. I dread to think what it would be like if you are British and don't speak any French. Also, within 2 hours of picking up the Citroen C3, there was an amber alert concerning checking the tyre pressures. Upon checking, the front passenger tyre was found to be below pressure (2 bar instead of 2.5 bar). As a result we had to go to another Sixt centre in La Valette sur Var to pick up a new car, which wasted half a day of our holiday. I was very surprised that this should happen so soon after picking up the car. I have complained about it in my review for Sixt. I have no issue with Auto Europe as I have used you before, but think you should be aware of the particular treatment we experienced this time with Sixt. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by PETER - 04 May 2022
" Excellent service and prices. I always use Auto Europe and do recommend the company. "
" Staff were friendly and efficient. Will definitely use SixT again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 15 April 2022
" Autoeurope was great as usual...! "
" Car was quite old and had a lot of damage/scratches. Pick up process was a bit slow. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by JEREMIAH - 14 April 2022
" The Sixt team / experience was very good and apart from the electric car disappointment I will definitely use them again "
" Only negative was the fact that I had booked an electric car and had to change to a petrol car as I was advised I had to return the car 80% full of charge and due to the distance I was coming from meant I wouldn't be able to charge it before return. I was then charged more for the petrol and felt I had been done. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PERPIGNAN, FR - Reviewed by DAVID - 09 April 2022
" No problems with hire "
" Si tu were very efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by STEWART - 29 March 2022
" Easy add efficient service "
" Easy and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 23 March 2022
" Trusted supplier "
" Nina the agent who handed over the car, was very efficient, friendly and made the hire easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 21 March 2022
" Excellent customer service "
" Brand new vehicle. Very helpful handover. Very efficient return, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIM - 18 March 2022
" Slow service understaffed "
" disappointed that the prices i was given originally did not match prices at the desk. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by KEVIN - 02 March 2022
" didnt realise that the sixt counter closed at 8pm. we landed at 8:15pm. so we were to be charged 50 euro fine for keeping the staff there after hours (unless we paid for a more costly vehicle upgrade). wont be using again. auto europe website - could do with some kind of flag or alert to advise your landing time is very close to the office closing time. on returning the vehicle there was only 4 spaces within the gate which were all taken. had to park on the path/roadside "
" didnt realise that the sixt counter closed at 8pm. we landed at 8:15pm. so we were to be charged 50 euro fine for keeping the staff there after hours (unless we paid for a more costly vehicle upgrade). wont be using again. on returning the vehicle there was only 4 spaces within the gate which were all taken. had to park on the path/roadside. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by PETER - 28 February 2022
" Ok "
" No problem "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARCUS - 23 February 2022
" Great! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDY - 09 February 2022
" all very smooth "
" polite and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALAN - 01 February 2022
" Overall, I have always been pleased with the AutoEurope service "
" Service was fine, but as with my previous rental, the rental agreement did not come through on email after collection as promised. (They will not provide a hard copy at the desk on collection). I had to email Sixt France head office to get this. Why do they not have my correct email address from AutoEurope? They clearly have an address but it must be incorrect. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by ELAINE - 11 January 2022
" Not sure what you are looking for here. I gave you a comment at Q.3. "
" super friendly agent, making what always seems like a trial and tribulation, fun and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PETE - 25 December 2021
" Easy "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 24 December 2021
" Please can you help with future booking ? David "
" I am very disappointed with your cancellation poloicy. Due to covid restrictions I had to canc and move the date until May .. I used your amend date link to the may date and you requested another 300 euros on top of the existing payment for 6 days .. I looked at other rental companies and were around to 230 euro mark for may .. so to amend my booking with you would cost in total around 530 euros !! I had not choice in cancelling the booking which I received 66 euros I would like to book with you in May but I feel cheated out of 180 euros and felt punished because of the extortionate additional cost.. please can you help resolve this? Kind regards David "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by EDWARD - 19 December 2021
" Sixt was probably as good as any of the others at Lyon airport. The car hire locations are close together and reached by shuttle bus. "
" On checking in for the car, the guy at the desk was very helpful as I had to change to one with winter tyres.(about E50 per day). When I dropped off the car, the small office was busy with bookings. There was somebody around but he ignored us, and I had to hand the keys over the counter without a final checkout, which is not a wise thing to do. We were also in a bit of a hurry to check in for our flight. I have just received the invoice by e-mail and all is well though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEREMY - 12 December 2021
" Reasonable price but everyone else had made the same choice "
" Long and very slow queue ( about 40 minutes) to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by STUART - 11 December 2021
" Auto Europe was unable to help me when I was at the counter nor during my rental period. I have used them for 15 years and will continue to do so but the provision of legally required winter tyres in France must be resolved, as it is in Switzerland. "
" Terrible. Had called ahead to request winter tyres as they are now compulsory in the Alps. Advised this would be fine. No mention of any additional charge for a 21 day rental. At counter was advised there would be a €30/day additional charge! Refused. For snow chains: €16/day. Refused. I bought snow chains for €55. Had to then wait 15min for agent to come and get car out. Appalling service. Avoid Sixt - Secteur France "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LYON, FR - Reviewed by STEPHEN - 01 December 2021
" Happy with Auto Europe but disappointed with Sixt. "
" Very disappointed on arrival to be told that we had to add winter tyres due to an apparent change in the law. We were then charged an additional £140 for the tyres despite all the 9 seater vans already being equipped with winter tyres. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by RICHARD - 25 November 2021
" The staff were helpful and the service was good. We would use again "
" All very smooth and organised would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JAMIE - 03 November 2021
" Excellent service and car "
" Excellent service from Sixt and generally excellent car. The inside of the windscreen was so dirty I had to clean it so I suggest this is checked before releasing a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by SIMON - 26 October 2021
" I hired a 'non-standard' car and I thought your choice of premium vehicles was great. Keep it up. "
" I hired a 'non-standard' car and I thought your choice of premium vehicles was great. Keep it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by DAVID - 25 October 2021
" Have used for years - always cheaper. "
" EasyPeasy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DUNCAN - 20 October 2021
" All good stuff! "
" Very efficient and good natured. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARY-LOUISE - 18 October 2021
" Arrived very late on a Sunday night at Marseille airport in a horrific storm. Nice lady upgraded me (and a good thing she did, as I needed a 4x4 to cope with the weather). Great car, nice service. Will book again. "
" Arrived very late on a Sunday night at Marseille airport in a horrific storm. Nice lady upgraded me (and a good thing she did, as I needed a 4x4 to cope with the weather). Great car, nice service. Will book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CATHERINE - 07 October 2021
" auto Europe was fine "
" There was very slow service when I arrived with a long wait on pick up due to another customer falling over - she was fine but the woman behind the counter wouldn't serve any customers until the medics arrived who were immediately told by the customer that she was fine and didn't want any treatment, so the medics left almost immediately. I felt the woman behind the counter could have served customers while waiting for the medics or asked for support. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by RICHARD ANDREW - 06 October 2021
" I am always worried about being ripped off when it comes to car rental but the experience was very good. "
" One of the best car rental experiences I have had. Very efficiently organised both on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALISON - 01 October 2021
" I had to wait 20 minutes for a member of staff to check my car with me on drop off. This after an accident on the autoroute had already made me late. Stressful. "
" Estate I'd booked wasn't ready, so I was offered a small SUV. This arrived, but booking couldn't be finalised as it wasn't available for the duration of my stay! Two further cars later & my original estate became available. This involved submission of my details 3 times. The counter staff was lovely, but this took nearly an hour. I was then given the keys & a piece of paper with damage recorded & left to find and check my car myself. I ended up videoing the damage as couldn't find a staff member. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALAN - 29 September 2021
" Good, other than the email issue already covered "
" The experience was good. Only issue was the rental agreement was by email only (which is fine) but there was clearly some mix up at Sixt with my email address as I had to chase several times during the first rental day to get it. Same at the end for final invoice. Surely they would have correct email address via my reservation with you? I couldn't get to the bottom of why something so simple was such a hassle. Other than that, the counter staff and return staff were very pleasant and efficient and the car was fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by PAUL - 22 September 2021
" Easy and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by ANN - 19 September 2021
" Very easy to book and at a very competitive price "
" Was give a high spec vehicle at no extra cost. Much bigger than booked too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DAVID - 15 September 2021
" as usual a respectable service provided "
" respectable car provided. all that we required as we did not do much mileage "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by ROBERT LLOYD - 14 September 2021
" This was a bad experience, with charges nothing like expected "
" The car was fine BUT the charges were ridiculous. I am still trying to make head or tail of them and will be contacting Sixt once I have managed to sort this out but I am sure I was grossly overcharged no one for extras I did not ask for but on "hidden Extras" like prime location fee, what the hell is that, why are we not advised of this? The exchange rate between Sterling and EURO is way off and unacceptable. Child seat a maximum of EURO40 is stated and you charge me 95.16 for 2. On return your staff were initially poor, did not have contract details and never took into account tiny marks on the car that were there before I rented, only after I showed photos of the scratches and tiny marks was it accepted I did not cause them. All in all not happy. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NANTES, FR - Reviewed by KEITH - 01 September 2021
" Booking through Auto Europe is easy, and the staff are helpful. "
" The car we were given was not what we requested. It was big, but had very little boot space. The SatNav was hopeless (although it came without additional charge). The pick up was terrible. We waited for over one hour, and tis included 3 attempts to process the deposit. Each time it failed *apparently their system fault), we had to start all over again. I was convinced they had taken the deposit twice and so asked for written assurance they would accept responsibility, which they did. Because of this delay we missed the meeting with the agent for the apartment we were renting. He had top send instructions (which were all in French), and it was all very "challenging". Not what you want when you start a holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PERPIGNAN, FR - Reviewed by GWION - 01 September 2021
" Used auto europe many times but ever get the advertised vehicle. I get the 'similar available vehicle' bit, but the vehicle is always a downgrade from expected! "
" Excellent service from SIXIT "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JILL - 23 August 2021
" I didn't get an email back so didn't hear whether there was a car or not so got a taxi "
" You didn't have a car for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 17 August 2021
" Disappointed to pay up front then have to pay a further 2x more to get a car of the size I had booked. "
" I booked a VW Tigua SUV or something similar. To be told they only had Fiat 500 far too small for a family with bags. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by MARK - 10 August 2021
" Auto Europe clearly presented my best options and it was easy to book. "
" Excellent service, fast efficient and firendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DEREK - 28 June 2021
" Beware of extras being charged "
" I found that they charged extras when I collected the car including charging for a breakdown service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by ADELINE - 11 January 2021
" Very disappointed with overall service your office is supposed to be open from 8.30 no one is answering the phones "
" Additional charges where levied and will be contested .staff were not on post when car collected or dropped off Ridiculous level of service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LYON, FR - Reviewed by RONALD - 28 November 2020
" Never again!!!!!!! "
" Holiday cancelled day before departure. BA gave a full refund but Europe Car totally refused any compensation. Have been using Europe Car for many years but will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by DAVID KENNETH - 02 October 2020
" Autoeurope handled late car reservation well "
" No agent available to check car on return leaves renter vulnerable to false accusations of damage. Good counter agent @ pick up. Car reliable, clean on pick up & on return with full tank of fuel. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by PHIL - 26 August 2020
" Shame that having had to finish booking 5 days early due to Covid AE were not willing to look at a partial refund "
" Man at check in was efficient and no hard sell as experienced in Italy the year before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GRAHAM - 25 August 2020
" Booking on line with Auto Europe was fine, although I would avoid picking a car with SIXT again. If SIXT are correct in stating that if you want manual you can't have this guaranteed then this should be correctly advertised on SIXT's website as well as Auto Europe's. We feel let down and would shop around before booking again with Auto Europe. We will not book with SIXT again. "
" We booked a manual car with a large boot. On arrival we were told they didn't have a manual car and when you book on line if you request automatic you are guaranteed an automatic, if you book manual it will depend if they have any on pick up or not. We were told the car was an upgrade, almost brand new. We went to the car and yes, it was a good, clean, new car - but the boot was far too small. We went back in to the office to explain we couldn't get our luggage in. The same girl who gave us the car proceeded to pretend she didn't understand English very well (when previously she spoke excellent English and understood us perfectly). She just kept shrugging her shoulders, and saying she didn't understand, we had an upgrade car we should be happy. We explained we didn't want an upgrade we just wanted a car the same size as the one booked, bad enough it was automatic and not manual as we had booked, but even worse the boot was not big enough. She told us there was no alternative. We tried other offices at the airport there were no other cars available so we were stuck with the car offered by SIXT - we had no alternative but to take the car offered. My teenage daughter spent the entire journey with a very large suitcase on the back seat crushing her. Very miserable and upset! Several other customers were also complaining - one customer got an electric car and did not want that as didn't want to keep stopping to recharge, another customer was 20mins early for pick up and was told to wait outside. Large queue, and it seemed nobody got what they had booked. I will never book a car form SIXT again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by COLIN - 23 August 2020
" Excellent. Car was very very clean. "
" Excellent speedy service and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by KARIM - 12 August 2020
" Very good service. "
" Very smooth. Nice car. Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DEBORAH - 26 July 2020
" Straightforward and good value. "
" Swift and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 14 July 2020
" Regular user of Auto Europe services which have been very efficient. "
" Great vehicle ready for my immediate collection, very courteous staff, and very efficient drop off arrangements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JEFFREY - 30 March 2020
" First rate - Sixt is my prefered choice! "
" Really pleased. We upgraded vehicle on check in to a new VW T Cross @ a very competitive rate The rental coincided with the Corona virus making things a little awkward "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by DAVID - 17 March 2020
" Handover within the car park very slick "
" Very. Polite despite large queues "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALAN - 12 March 2020
" Very good car and very good and polite service from Sixt "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by LAURA - 11 March 2020
" Good service, perhaps a bit pricey on this occasion but still best available. "
" Great Service at the counter in Grenoble. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GARETH - 28 February 2020
" Most expensive week's car hire I've ever had, but maybe that was because I booked so late at a busy time. Anyway, the car was excellent and the Sixt staff very friendly and efficient. "
" Most expensive week's car hire I've ever had, but maybe that was because I booked so late at a busy time. Anyway, the car was excellent and the Sixt staff very friendly and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 28 February 2020
" x "
" x "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NANTES, FR - Reviewed by PETER - 23 February 2020
" I think I have covered everything above in question 3 "
" we went to pick up the car after booking with yourselves at Nantes airport on Sunday the 16th Feb but when we went to pick up car there was a problem with my Barclays card in that the swiper would not except it although I phoned my bank who said there was no problem with my card that I had sufficient funds in place. My bank then spoke to the lady on the desk & informed her there was no fault with the card & indeed it was the same card that I paid the initial booking of £166.55 with. I then offered to pay the 300 euro in cash but apparently you don't accept cash. I was obviously very upset as we had come to Nantes to view 2 properties but without the use of the car we could not make the viewings and had to also cancel our hotel. I have lost a lot of money since the whole purpose of the trip was to view 2 homes in the view of purchasing one. We then had to book another hotel close to Nantes Airport, taxis each way to and fro and generally it was a dreadful experience. We were fortunate that the hotel we were due to stay with refunded our full money even though it was not their policy and was given and received as a gesture of goodwill. Obviously we would be very grateful if you could look into the matter and surely a refund should be given from yourselves as we had paid in full on said card and offered to pay cash re holding fee and even got our bank to speak to your lady on the desk but all to no avail. We paid for a car that we were not permitted to use, we had to cancel our plans and obviously we are not rating Sixt at all or your customer service. We look forward to hearing from you and thank you for your help in this matter. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRENOBLE, FR - Reviewed by JULIE - 19 February 2020
" as above. thought I was on a secure contract and did not expect to get pressurised tfor extras befoe the keys are handed over "
" took out premium package. arrived at desk to be told- car was a renault captur- small- kindly offered me a "medium" ford as booked similar to opal SUV which we expected. AHHH but thsi car had no winter tyres to go from hte ski seasonal aairport to hte ski resort...i said not suitable...need tyres.....told I had to pay £44 to loan their chains. THen told I was not covered for tyres and windsceen damage- another £45... oh you should have booked direct with sixt. thsi is becasue you booked by 3rd party. NOT HAPPY. i declined both but was made to feel very pressured to buy adn at high risk if i didnt of £1400 excess respeatedly. I would not book with this firm again we self drive to a ski holiday and have childrens at uni in geermany so hire in Europe 1-2 times a year..... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by CAMERON - 19 February 2020
" I do not know what part you play in the little game Sixt has going on. "
" When we arrived we were told that although we had booked a Renault Megane, "none were available". We were offered a smaller car at the same price, or we could upgrade at a charge. We upgraded. When we went outside, a Renault Megane was sitting there. Clean and ready to go. The car we had paid extra for had some minor scratching on the hood. I did not know Sixt were crooked - I should have photographed it, but I did not. I believed Sixt was supposed to be one of the reputable car hire companies. They also did not provide the usual line drawing of a car with damages circled that car hire companies normally provide. If they had, I would have circled the damage. As it was, no drawing, I trusted that as it was minor they knew about it and all was fine. We drove off. When we returned to have the car checked over, the man checking the car went almost immediately to the scratch on the hood and said "You scratched the car". I was astonished. he wrote down "deep scratch" I told him we did not scratch the car and it was not "deep' and refused to sign his damage "report'. What a joke. Now they are trying to charge us in excess of €500 to repair the scratch. How many other customers have paid to "repair" the same scratch. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by CLIVE - 17 February 2020
" Great booking, welcome extra cover, good communication - used you for later in year as result. "
" Very pleased; counter tried hard to have me upgrade car (unwanted) add additional insurance (already covered) change fuel policy to return empty for €50 payment NOT a good option. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by A - 17 February 2020
" None "
" Outstanding and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DOMINIC - 14 February 2020
" IT was a disaster "
" The car had an insurance out of date. I got pulled by local police for 2.5 hours "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by MISS ELISE - 13 February 2020
" Good value as always and easy to book. "
" Friendly efficient staff (though more than one desk open at the airport for pickups would be a good idea!). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by SOPHIE - 13 January 2020
" I am interested to see if autoeurope can assist me with returning the amount which I was overcharged for by sixt. "
" I was charged mistakedly for 10 days hire rather than 9 days hire. I queried this with the staff representative when I returned the car and he said he would talk to his boss to return the 27 euros for the extra incorrect day but I seem to have been charged the incorrect amount. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANNETTE - 08 January 2020
" Very enjoyable car and while hiring experience. "
" Great car and speedy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 08 January 2020
" Overall good "
" Car clean inside but not washed outside. Not a problem to me, but made it slightly more difficult to detect any scratches "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ANDREW - 06 January 2020
" Good value "
" Long wait at counter. Car booked had to be upgraded as boot too small "Midsized was really compact" . Upgarde not too expensive though and car was very good although a lot of scratches and dents. Appreciated havinga . hybrid car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by GEUMOK - 04 January 2020
" Customer file was opened on 24th Dec 2019. But my case has not solved yet. "
" Sixt is the only rent car company that doesn't look at internationally recognized documents and only insists on their regulations. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRENOBLE, FR - Reviewed by JAMES - 02 January 2020
" Very Satisfied "
" Easy to pick up, useful information and easy to drop off. Great Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JANIS - 30 December 2019
" Overall okay "
" Autoeurope should work closer with Sixt car renral as they have no info about car insurances and then Sixt trying to push you to buy extra insurance "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by NOEL - 25 December 2019
" Nice car and service "
" Booked a peugeot 308, car available was a skoda octavia. Sold us an upgrade to a Peugeot 3008, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL - 22 December 2019
" The price double from alamo I call to auto Europe before to cancel and she told me it's not possible "
" Very friendly staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RICHARD - 18 December 2019
" Experience was great all round. Better signage/advice for exiting/entering car hire area at CDG would help. It wasn't very well signed for directions to leave the area, and it was difficult to understand lanes when very busy roads returning. "
" We booked last minute due to French Strikes and we expecting car hire to be difficult but it couldn't have been easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ADRIAN - 12 December 2019
" No comment "
" Very satisfactory hire with good quality staff at hire and return and overall good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NIGEL - 04 December 2019
" Normally AutoEurope are competitive but as I mention above, there were far better solutions had I waited until nearer the time of pick-up to book a car. "
" Car was dirty (inside and out). There were better value options if I had of waited to book directly with other operators. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PARIS, FR - Reviewed by WILLIAM - 28 November 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by HUW - 25 November 2019
" As above. "
" Unbeknown to me the car needed to have Adblue added and on the way back to drop it off it would not start when i was filling with diesel until I added 10 litres of Adblue at a cost of €24.78. I was very fortunate in that the garage I stopped at had Adblue otherwise its likely we would have missed out flight. Sixt said they would ensure the money was refunded but as yet nothing so I have just emailed them. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NIKOLAY - 02 November 2019
" Staff didn't know what to do and how to serve customers. I was overcharged and not given the same car I have paid for. I have also paid for full insurance but at the desk I was told to pay £130 on the top for it. Very disappointed and I am expecting someone to call me and resolve these issues with me. "
" Staff didn't know what to do and how to serve customers. I was overcharged and not given the same car I have paid for. I have also paid for full insurance but at the desk I was told to pay £130 on the top for it. Very disappointed and I am expecting someone to call me and resolve these issues with me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MARK - 31 October 2019
" As above! "
" Good clean new car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GILBERT - 31 October 2019
" No problems in pick-up and return, minimum admin delays "
" Nice guy on the desk at arrival in terminal 1 who arranged pick and return for us from there rather than sending us to terminal 2 rental park as per our instructions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLERMONT FERRAND, FR - Reviewed by JOHN - 30 October 2019
" SEE ABOVE. YOU ARE RESPONSI=BLE FOR THE ERROR AND OVERCHARGE. "
" YOUR SIXT PAGE CHARGES A SDUPPLE,ENT FOR SUV WHICH I BOOKED. YOUR VOUCHER QUOTED COMPACT SUV RATHER THAN SUV. I WAS GIVEN A CITROEN C4 CACTUS WHICH IS NOT AN SUV. SIXT REFUSED TO PROVIDE AN SUV. YOU ARE GUILTY OF MISREPRESNTATION. PLEASE REPLY "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PHILIP - 27 October 2019
" Nearly always use sixt. Often more expensive but easier less troublesome service. "
" Guy at the desk used some pressure to take out extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 24 October 2019
" I've used Sixt a few times now and find them to be very helpful and accommodating. "
" The car was a little bit tatty with a number of bumps and scrapes but drove perfectly well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by STEVEN - 21 October 2019
" Booking simple and efficient as previously. Only problem was with Sixt. "
" Long queue at counter to collect probably as they did not have any cars! No car available in group booked so forced to pay for upgrade. Car was described as brand new low mileage with no damage. Actually old high mileage with lots of undecideds damage which we needed to bring to attention of staff. Would only use Sixt again if really desperate. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by ANTHONY - 17 October 2019
" In my experience the best prices are generally available through Auto Europe "
" Only a short wait at the airport desk, car in excellent condition, drop off quick and helpful, deposit released in 2 days. What's not to like? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 16 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALI Ä°NANÇ - 11 October 2019
" Everything went smoothly, I will rent a car again from your company whenever possible. "
" It was overall a good and efficient rental for my family, thank you all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLM - 11 October 2019
" Great service friendly agent at the airport.Funny and informative "
" Great service friendly agent at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JULIA - 09 October 2019
" A smooth and helpful operation. "
" I found the staff at Sixt very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GERALD - 07 October 2019
" Car hire desk described as at airport, but it is a shuttle bus ride away "
" Car not full of petrol on pick up "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by PATRICIA - 03 October 2019
" very efficient "
" The petrol stopped working this is second time this has happened with a Sixt vehicle. The car spent more time bleeping at me and as I have an Audi TT I do know something about this "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by NICHOLAS - 02 October 2019
" Not the first time I've used auto-Europe and it won't be the last. Easy process, clear information and paperwork, good prices. "
" Good service, no pushy sales, good car, easy admin, attentive roadside assistance when I got a flat tyre.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JAMES - 01 October 2019
" I have used Auto Europe many times and have always beeen able to find a good deal. I like the consistent assurance they provide when you rent a car - the excess cover and the top-notch customer service. If ever, any thing has gone wrong (eg bad experience with Herz) Auto Europe were on the case straight away and sorted the problem out. I'd never book a car direct. "
" We found Sixt to provide a fantastic customer service, right from the welcome we got when we arrived at the office. The car was nice. The returns process was seamless, with no quibbles. We feel Sixt are a quality car rental company (we have had bad experiences, with Herz for example, and would not use them again) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DAVID - 29 September 2019
" Everything absolutely fine "
" Everything absolutely fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 29 September 2019
" Smooth handling from start to finish. Thank you. "
" Did not like the Jeep Renegade. Too complicated a vehicle and instruction manual in French only. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by CHRISTOPHER - 25 September 2019
" My comments regarding the car has not deterred me off using Sixt again. Returning the car was one of the easiest I have experienced and their booking in agent, Isabelle G (877), could not have been more helpful. "
" The vehicle exterior was very dusty and it was difficult to identify the very minor scratches that were itemised. The windows were in need of a very good clean both inside and out. The screen wash bottle was empty. When I checked the tools the was a empty bottle of banana rum stowed with them. All of which means the car was not properly checked before being reissued. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DANIEL - 25 September 2019
" Not bad. "
" On arrival to the checkout there was a cue of about 40 people and we had to wait for over a hour to receive the keys for our vehicle. The vehicle was very good and clean but there was scratches on the vehicle which on return me and my partner where accused of making these scratches on the vehicle and told that there where not on the vehicle check list which the gentlemen had in his hand. Which for I was not Impressed as I can garuntee those sctraches where on the vehicle before we left the multi story car park. After that Experiance I will be tell anyone that I hear is renting a care not to use sixt in the future as basically I felt we was trying to be scammed for a fault that was not ours on which when you come from a holiday and a car drop off is the last thing bar the flight to have this thrown at you was bang out of order and not acceptable. I was utterly disgusted to be accused of this and look forward to a follow up email or call regarding this. I would like to say that if I had made any damage to that vehicle I would be a honest human being and hold my hand up and say but when this is something you haven't done I wasn't please when accused like I was. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by TIMOTHY - 25 September 2019
" Nice car, economical, a bit scratched "
" Easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by MICHAEL - 23 September 2019
" Everything went well apart from the practical problem I have indicated above. "
" The problem is the difficulty of collecting the car from the Railway Station as the old facilities which used to exist at Avignon Airport have been withdrawn. This makes the location unattractive as it adds considerable time and expense to travel by taxi from the Airport to the Station "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GRANT - 23 September 2019
" As I am disputing the erroneous charges I am finding it difficult working through a third party. My likelihood of recommending auto europe will depend on how easy it is to resolve these issues. "
" Sixt have added unknown charges which they have failed to invoice for, and had declared no issues at the drop-off. This practise is what makes car hire so unpleasant. The staff also made the rental process unclear and difficult despite having a booking through auto europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by COLIN - 22 September 2019
" Very good and easy. "
" Had to wait a short time for the young man to arrive at the desk but received very nice service and a surprising upgrade, which was jolly nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by CHRISTOPHER - 21 September 2019
" Excellent - supplier was Sixt "
" Quick service addressed any issues, and on our way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by ROGER - 20 September 2019
" No Problems "
" no Problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NANTES, FR - Reviewed by KIERAN - 20 September 2019
" Excellent work by Sixt "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 18 September 2019
" Car was described as nearly new however when collected had many bumps bangs and scratches, If we had driven away with this car upon return we would have been liable for its poor state. "
" Car was described as nearly new however when collected had many bumps bangs and scratches, If we had driven away with this car upon return we would have been liable for its poor state. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BIARRITZ, FR - Reviewed by SUZANNE - 17 September 2019
" AutoEurope is quick, easy and I normally get a good rate. "
" On arrival I was made to wait 15 for someone to help me, then a further 20 mins outside whilst they washed and prepped the car for me. Normally the car is ready. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by LUKE - 17 September 2019
" Found AutoEurope experience to be excellent just the confusion at the Sixt desk soured the overall experience. "
" All really good apart from Sixt rep trying to push a £90 approx excess cover on me to cover £900 excess. I told him that I'd gone for the highest level of cover with AutoEurope and this didn't change his attitude and carried on pushing this extra cost I had to decline which obviously puts the element of doubt and worry in your mind giving a bad experience. This needs to be clearly communicated either by AutoEurope or the car rental company as the user simply doesn't need this stress after a long flight. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NIMES, FR - Reviewed by JASON - 17 September 2019
" Easy and reasonable "
" Friendly welcoming staff "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DARREN - 17 September 2019
" . "
" Appalling! Complain to directors has been raised. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LA ROCHELLE, FR - Reviewed by JOHN - 16 September 2019
" On returning the car after the agent checked the car over she very kindly ran us back to the Airport Terminal with our cases. Being seniors a good result. "
" there were a fair number of folks queueing and we had a good 30 mins wait however for our patience we got upgraded to a BMW series 1 automatic. As we have an automatic ourselves it made the driving experience so much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EVA - 13 September 2019
" Pretty average "
" Pretty average "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BASTIA, FR - Reviewed by THOMAS - 12 September 2019
" the was very clean full tank and ready to go. "
" almost a new car with free option of an automatic. 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TIMOTHY - 11 September 2019
" Sixt only put 2 scratches on the paperwork however the car was covered in them - we videoed and showed the counter person and they noted them down. The car was also filthy. Staff were good throughout "
" Experience with auto europe was good, however sixt have since charged us £194 for unknown charges - no email or information as to what this covers. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by ANDREW - 10 September 2019
" N/a "
" Great car, good spec "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by IAN - 09 September 2019
" I intend to share my experience with as many people as possible. "
" I accepted a quote for a budget Twingo. I was told on arrival that I was being upgraded? My original quote included a sat nav with no charge mentioned? My upgrade a Clio had a factory fitted sat nav. You then put a charge of 161.67eur. for this factory fitted accessory. I could buy one for that price!!! I expect this charge to be removed please. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JEREMY - 06 September 2019
" Overall have always had a positive experience with Sixt. "
" We dropped off keys in the drop box and have been home for 6 days, have been charged on credit card but have yet to receive final charge summary, to explain additional charges of 45Euros "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGE - 05 September 2019
" best ever service yet "
" the car was brilliant and great value. The guy when we collected was so good and great with our kids. the guy who gave us the car seat went above and beyond and fitted the seat and fetched the car for us. excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ELIZABETH - 04 September 2019
" Car hire went smoothly all round. "
" The staff were pleasant and efficient, the car as expected. I have used Sixt in the past and will no doubt use them again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by HOAGY - 04 September 2019
" See above comments on Sixt At present, this has not been a customer experience that would recommend "
" After returning the car in the same condition in which it was collected, and receiving written and verbal confirmation that all was fine from SixT, they have 48hrs later accused me of damaging the vehicle. Obviously this wasn't me, and they confirmed in writing that the condition of the vehicle was fine at drop off. They are now claiming against me for damage, which if it's genuine (they are claiming a deep dent with paint damage), can only have occurred after the car was returned. They have provided no photographic evidence whatsoever. Why would I ever hire from Sixt again? Unfortunately, I would also be unable to honestly recommend Auto Europe until this situation is resolved. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by TIMOTHY - 02 September 2019
" Quick and easy "
" No queue, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by LEIGHTON - 02 September 2019
" We've used Autoeurope for many years and happy as a go to place to book a car, also having tried some others. "
" Good car, no problems once picked up, but the longest and slowest queue we'd ever experienced in Nice Airport. An hour we would guess. Several staff dealing with one french person for a long time in a jolly relaxed way, lots of wandering about, and discontent in the queue. However, the person who served us was good and the car was fine.Check back was quick. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by EMMA JANE - 28 August 2019
" Hassle free experience. Highly recommend "
" No queues and very helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by TREVOR - 28 August 2019
" Our car was upgraded to a Jaguar. The staff were excellent as was the car. "
" Vincent and the young woman recently retired from the French Navy were efficient, courteous and spoke excellent English. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHAUN - 27 August 2019
" I would not use Sixt again unless I get a partial refund for the appalling pick up service. "
" The car hire was extortionate at £410 for 10 days. Despite booking the car we had to wait, with our two young children for over an hour in a huge queue at Nice Airport, in about 30C. This made us late for our arrival at our accommodation which led to more problems there. There were at least two unmanned desks and the whole process was not efficient or comfortable. Sixt need to learn about Lean Processes "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMES - 27 August 2019
" The boot area of the car wasn't really large enough (golf) we had expected something with more boot space. "
" There always seems a queue and it takes a long time to pick up the car which is not what you want at the start of a holiday. Not enough staff at busy times. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by NICHOLAS - 23 August 2019
" See above - there is inconsistency between what you offer and what the car hire companies recognise. "
" I booked a compact SUV vehicle or equivalent. On arrival at Geneva I was told by the Sixt counter staff that the equivalent vehicle offered by them was a Citroen C3. They also advised me that they didn't recognise your nil damage insurance so that if I returned the vehicle damaged I would have to pay the 1300 Euro excess on their booking. To avoid the issues with the excess and have a car big enough to carry two cases he offered me an BMW 1 Series with no excess for an additional 260 Euros. In light of the size of the excess I paid for the BMW. It's shady practice by Sixt to advertise a sizeable compact SUV and then actually offer me a Citroen C3 as an equivlent and I am surprised that, as their agent, they don't recognise your excess insurance. The car itself was great as I've had BMWs before but the whole car hire experience tarnished an otherwise lovely holiday for me and my family. I wouldnt hire from you or Sixt ever again and will gladly tell every one I speak to in my business about the poor experience. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by COLIN - 21 August 2019
" Very satisfied "
" Drop off parking was very crowded, otherwise process was efficient and the car was nearly brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DERMOT - 20 August 2019
" as above "
" Pick up was fine and the attendant very helpful, the drop off was awful. we were running slightly late with 2 kids. informed the lady at the desk we needed to get on quickly to catch our flight. she says 15 mins and she will be out. Then sits at desk in full view of us on her phone, then goes out and has a cigarette whilst joking with the drivers and walks back in. I then had to ask her to come out and check the car otherwise we would miss our flight. As we were late we didn't have time to fill up the car with petrol. I was then informed we would have to pay over 3 euros per litre to fill it up. It took over 45 mins for her to come and check the car that would have given us plenty of time to get petrol elsewhere. I have now received a letter in french about the drop off. I am unable to translate it and have asked for a english version but told they can't send it me. very disappointed but worried they might charge my card an excessive amount. any help in the matter appreciated. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEVIN - 19 August 2019
" Seems ridiculous you book in advance and pay upfront for a particular level of car only for it not to be available upon pick-up and a significant cost is incurred. Had I known I would have booked elsewhere. "
" I booked a car in advance but when I went to pick up I was informed there were none available and I had to upgrade. Initially the cost was £300 but this was reduced after I complained to £250. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FIONA - 14 August 2019
" France car hire costs far higher this year. Deposit very high at 1300Euros. "
" Long queue at check in. Car had multiple damage areas (small). Staff mixed in terms of helpfulness. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by RICHARD - 13 August 2019
" No "
" I booked a Crossland - Sixt never have Crossland cars. The car they offered was an automatic (no manual cars available at all) Civic - this wasn't there when I went to the garage and I was told that I had to wait at least 10 minutes. With no car arriving I offered to take a Honda CHR that was available. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by ALEX - 13 August 2019
" None "
" Incredibly unhelpful staff. In fact rude. Arrived with 3 adults and 2 children, who required car seats. All this was stipulated on the booking. Booked a Peugeot 308 or equivalent. Given a Renault Kaptur. I pointed out that the car offered was smaller than the car booked. They told me that they considered the Kaptur an upgrade. The boot was 25% smaller than a 308 and so we could not fit all our luggage. After 20 minutes in the 42-degree heat, had to cram everything into the front for the 3-hour drive. One car seat was defective, so that had to be replaced. We drove off only to find that the rear camera didn't work, the touch screen didn't work and the rubber seals around the sunroof came away. Brilliant. I called customer services, who apologised and agreed with me that the car was not an upgrade from the Peugeot 308. In fact, it was in the class below according to the customer service representative. That's totally unacceptable. We were lied to at Avignon TGV station. They agreed to switch the car because of the defects and the replacement was fine for the rest of the trip. In all, the worst experience I have ever had with a car hire company. To be honest I don't feel we should have even been paying for the hire in the end. I shall never use Sixt ever again and it has definitely impacted my view of AutoEurope too. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BASTIA, FR - Reviewed by ANDREAS - 12 August 2019
" Perfectly satisfied "
" All good. Initially given a car which had wet seats in the rear, the counter staff rectified this given the delay it caused and provided an upgraded car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by CHRISTOPHER - 07 August 2019
" See above "
" Very good car which did all we asked of it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PADRAIG - 06 August 2019
" Excellent service at Gare Du Nord from Ramesh. Ramesh was excellent. He offered us a cold drink while he processed our order and was able to help use relax before we set out on our 5 hour journey out of Paris. Kevin at the pick up point was excellent. He set out sat nav and helped in everyway he could. Jedi at the drop off at CDG was welcoming, efficient and professional. Thank you all at Sixt Paris. We will hire from you again. "
" Excellent service at Gare Du Nord from Ramesh. Ramesh was excellent. He offered us a cold drink while he processed our order and was able to help use relax before we set out on our 5 hour journey out of Paris. Kevin at the pick up point was excellent. He set out sat nav and helped in everyway he could. Jedi at the drop off at CDG was welcoming, efficient and professional. Thank you all at Sixt Paris. We will hire from you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JAMES - 05 August 2019
" Would be useful to have the option from Geneva to include the Swiss motorways toll sticker in the deal, seeing as its €40, it may have been cheaper to have hired a car from the Swiss side that already has it included "
" Would be useful to have the option from Geneva to include the Swiss motorways toll sticker in the deal, seeing as its €40, it may have been cheaper to have hired a car from the Swiss side that already has it included "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KEITH - 04 August 2019
" I see no reason why Auto Europe could not refund us, then we would have booked another car. However I did book another car with a different car rental. "
" Our flight to Lyon was cancelled. I phoned the car rental (2 hours before we were due to pick up the car) to explain the situation, and to adjust our booking by two days. But they said they had to cancel the whole booking, and still charge us. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by ALAN - 04 August 2019
" Okay "
" Not clear on the hire costs "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by KARL - 02 August 2019
" Very efficient as usual "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by THOMAS - 31 July 2019
" I am a regular Auto Europe user and have always been very satisfied with their service. "
" The car had unrecorded damage which I had to point out to Sixt. Also, I had booked Peugeot 208 ("or similar") but got an Opel Corsa which seemed to me rather smaller. It turned out fine, though. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by MICHAEL - 31 July 2019
" No Issues "
" No Problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by MARK - 30 July 2019
" Auto Europe were clear throughout, would be happy to use them again but not through Sixt. "
" We were not accompanied to our car. On arrival to our car we immediately saw a substantial dent in the driver door not declared on their paperwork, office had closed and as we had no phone signal the picture was not emailed to them until the following morning. Email back was quite short and rude. The picture I took was timed and dated. I think staff should accompany customesr to their cars. To date it appears nothing has come off our credit card but if it does I will be strongly contesting it. Staff when we dropped in off were quite considerate and dealy with issue maturely. Not sure I would use Sixt again however, I have a funny feeling they knew that dent was already there. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PARIS, FR - Reviewed by ROBERT - 28 July 2019
" Auto Europe. Sixt Paris were dishonest. "
" They lied anout the insurance and said they would do a special charge of 77 euro for full cover and then proceeded to charge 619 euro. I will be disputing this vharge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by TONY - 28 July 2019
" Process was all very straight forward in booking and collecting the car. We have found Sixt staff particularly helpful over the last 8 years or so and usually aim to hire a car through them where possible "
" As always Sixt were very efficient , friendly and helpful at collection & returning the vehicle. Our only comment was that the Fiat SUV although a comfotable ride didn't handle well on corners and had poor acceleration "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by PETER - 23 July 2019
" Its way to complicated with little explanation who takes care of the customer , what the charges are and what to expect , as well as who to contact to sort problems out . "
" The counter staff were great , told me the car was new and undamaged , full of fuel , and outside waiting . I had to accept a 1300 euro excess , despite having paid for CDW with Auto Europe . Once I got to the car it was badly damaged on the passenger side , which I then had to photograph and send by email - which then got returned in French I still have no confirmation this damage has been accepted as not of my doing. The car was not full of fuel , and the aircon was appalling for operating in such a hot climate - there was no cooling effect in the rear seats and the control had to be set to 14 max auto and recirc to be slightly effective "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MULHOUSE, FR - Reviewed by ROBERT - 22 July 2019
" Auto Europe could not fully assure me of the insurance so I had to cancel my booking and book direct with SIXT, this spoiled my holiday. I am also still awaiting a response from Auto Europe which does not give a positive outlook. "
" Basically forced me to cancel my booking with Auto Europe and book with them as they used scare tactics with insurance. Auto Europe could not properly assure me either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by ALEXANDER - 22 July 2019
" One big con! "
" Absolutely awful service! I took the extra cove with auto Europe and thought I was fully covered only to find out at the sixt desk I still had an 1300 euro excess. I had requested a min suv but I got a Citroen c4 which is not an suv!!! As usual it was all a big con to get more money out of the customer. Auteurope and Sixt should b ashamed of themselves. I will be sharing this review on other websites! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MELVYN - 17 July 2019
" Sixt tried fobbing me off with smaller car claiming it was in the same group. once the vehicle i ordered turned up luggage fitted no probs "
" tried to give me a smaller car claiming it was in the same group !!! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by CRAIG - 16 July 2019
" It was not clear that the cover I booked did not even include basic insurance cover which I would have to add later. I did phone customer services but the language barrier made it difficult to explain my situation. I will book direct with the car rental firm next time "
" staff insisted the cover I'd booked did not include even basic insurance so I would have to pay 20 euros per day extra for that. I explained I already had excess insurance cover but later found out they had charged me for a zero excess cover on top "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AJACCIO, FR - Reviewed by ALEXANDER - 16 July 2019
" Seems to provide best deals swiftly "
" excellent customer service at Ajaccio from the Sixt staff member Vehicle was a bit scruffy externally when collected No follow up on drop off by e mail so uncertain as to whether Sixt will try and charge me more.... although I was verbally informed all was fine at drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by HELEN - 15 July 2019
" Good "
" Excellent. Best car hire experience ever. Speedy service with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by FRASER - 13 July 2019
" Pick up desk at Bordeaux- disgraceful. Pressure sales on tourists. "
" When picking up our vehicle, the girl on the counter desk was aggressive and ignorant because we had additional cover via autoeurope. On more than three occasions she informed me that your cover was worthless and I would pay £1600 if I had an accident unless I gave her an additional 77 euros. When I informed her I was covered, she became unhelpful and disinterested. I will NEVER use SIXT again. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 10 July 2019
" Overall everything went well with the hire "
" Absolutely fine although there was the usual pressure sale for further insurance cover at 20€+ per day!! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by AVINOAM - 10 July 2019
" Prices are too high; most cars are manual transmission. "
" . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PHILLIP - 09 July 2019
" A an very satisfied with the booking experience through autoeurope but I am not very happy about the experience I had with Sixt. "
" Despite taking out AutoEurope Waiver insurance, and showing him my documents, the Sixt agent told me I needed extra insurance to cover tyres, wheels and windscreen. I felt pressurised and I paid an extra 33 euros for this cover. Only after reading all the autoeurope paperwork again I was in a position to challenge the advice I received from Sixt. On my return to the airport, I complained and they have now committed to returning the extra payment with my deposit but I am yet to receive either. I do not think they cared about me as their customer, and they just wanted me to pay more for no reason. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by DMITRY - 04 July 2019
" would choose another provider next time "
" the final invoice differs from the originally booked voucher, they are demanding for extra payment for mileage (although we had actual 121 km vs 1000 km included In the contract). Now waiting to hear from them. security deposit has not yet been returned. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by SOPHIE - 18 June 2019
" As they are just middle men and can't help with any issues, not great "
" They did not have the car available that I had booked and paid for. They offered me a smaller car with no charge (which was not possible as we could not have all fitted in!) or a larger alternative at a hugely increased cost (€30 a day extra!) "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MONTE CARLO, FR - Reviewed by COLIN - 13 June 2019
" I have used your service many times now and have always been pleased with the result. My recent experience at SIXT was entirely the fault of the individual staff members concerned "
" Staff were rude. Car had small existing damage at pickup and despite my pointing this out and a staff member taking a photo BEFORE I departed, on my return of the vehicle, this small scratching was disputed and they could not find the relevant photo registered on their system. My credit card deposit was not immediately refunded despite my request to do so. I had also VERY CAREFULLY washed the car before return and I now see on their end of rental statement that the state of the exterior was described as dirty ! Perhaps that is meant to be French humour. The whole experience left a bad taste and I will not be returning to SIXT Monaco in a hurry "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by MATTHEW - 11 June 2019
" Simple and straightforward to book. "
" All the staff at Sixt were very helpful which made collection and return very easy and straightforward 10/10 One of my best car hire experiences "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 07 June 2019
" No problems "
" Very good service and good car but a little pricey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMES - 05 June 2019
" Good "
" Great - except the staff were very heavy-handed at trying to up-sell me on insurance. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANDREW - 05 June 2019
" Everything was very efficient except for the pick up process "
" The computer system was down on arrival at Bordeaux so everyone was being manually rebooked. This meant an hour delay to even get to the desk and a further 20 minutes rebooking "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by PHILIP THOMAS - 05 June 2019
" All good "
" Having used other rental companies before at Bastia airport I would definitely go with Sixt again rather than the other companies. The counter staff were more helpful and we actually had a an upgrade from the car that we originally booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 27 May 2019
" After taking out excess insurance with Auto Europe, Sixt told us it had an excess of 900 Euros, so it was better to take their excess insurance too. I will never take out a polocy with Auto Europe again "
" After taking out excess insurance with Auto Europe, Sixt told us it had an excess of 900 Euros, so it was better to take their excess insurance too. As ever, after an early morning flight, tired and wanting to get on with the day, we concurred, I feel so cross now that we didn't take out a policy with Questor as we usually do, and will very definately do next time. Feel really really cross that we allowed ourselves to be suckered in "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PARIS, FR - Reviewed by NEIL - 21 May 2019
" No complaints , a new estate car with GPS , so very happy . "
" Very good service and excellent car . The collection experience was good . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SARANNE - 25 April 2019
" Have used Auto Europe many times and would have no hesitation in recommending them to others. "
" An all round excellent experience. This cannot be said of all car hire companies at Toulouse Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VICTORIA - 22 April 2019
" Everything was perfect and good value for money - was even upgraded free of charge "
" Excellent service at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SHARAD - 21 April 2019
" Very efficient and quick to get best quote "
" - courteous staff - very efficient - office located very close "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by MICHAEL - 09 April 2019
" Sixt suggested that because I booked through an agent there was nothing they could do. "
" The car we rented broke down - gear selector issues. It was towed away and I then had to return to Geneva (3 hour round trip) to collect a replacement. There was no offer of compensation, an upgrade or much in the way of an apology. Just a lot of dithering by inexperienced desk staff. I won't use Sixt again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by JOHN - 02 April 2019
" Auto Europe seem OK. The price was reasonable but only if I get the cashback due (rental booked through a cashback site and cashback is not confirmed yet). Can't understand why agents/brokers like Auto Europe use cowboys like Sixt when a simple Google review of 'Sixt fake damage claim' throws up multiple examples of what is currently happening to me. I have insured excess via Auto Europe and have not yet tried to claim on that until I hear back from Sixt on whether they are going to try to charge me for damage I did not cause. People go on holiday to relax and have a good time. Having to deal with stuff like this when you get home is no fun at all, especially when you did nothing wrong. "
" Sixt contacted me yesterday claiming that damage had been done to the rear passenger-side door - a >10cm dent with no paintwork damage. The original handover paperwork identifies the only damage as a >10cm dent on the rear driver-side door. Sixt are claiming that I damaged the car which is absolutely not true. I think they have mixed up their passenger side from their driver side and they are seeing the same dent that is detailed in the handover paperwork. Otherwise, if an identical dent has appeared on the other side of the car we are dealing with an almighty coincidence! To be clear, there was no damage to the car whilst in my possession. Still awaiting further info from Sixt, but they appear to be cowboys who employ this false damage claim tactic regularly. The Sixt employee on the desk in Geneva - called Jordy - was more concerned that we gave him a top rating. He directed us to a poor quality supermarket despite claiming to live in our destination, Morzine. When we arrived back to drop off point, we called Sixt from the drop-off area on the Sixt telephone. We wanted to make sure that a Sixt employee would examine the car to confirm no additional damage had been done during our rental. The Sixt employee who answered the telephone refused to come to the drop-off area and insisted I just park up and drop off the keys at the desk. Sixt have not provided any evidence of the so-called additional damage. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by GEOFFREY - 30 March 2019
" After poor and dishonest service from Hertz and Avis, it's good to know that one of the other bigger operators is trustworthy. "
" After poor and dishonest service from Hertz and Avis, it's good to know that one of the other bigger operators is trustworthy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SARAH - 27 March 2019
" Very efficient at extending my rental period as I missed my flight with complete road closures due to Macron and xiJinping's visit !! "
" Not much queuing . Great hybrid car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by OLIVIER - 22 March 2019
" Not much to say, except that the voucher should explain how to get to the Sixt counter better, maybe with a map, as it is not located within the Gare du Nord but in a side street. "
" The counter staff at pick up was great, friendly, helpful and efficient, BUT the computer system froze and we had to wait 90 minutes before we could be given our car. We did not mind that much and took advantage of it to eat a sandwich, but it is definitely something that definitely something that needs improving. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 13 March 2019
" I have always found the booking process straightforward and easy through Auto Europe and if on occasion I have needed to contact Auto Europe staff by telephone I have always found them to be polite and helpful. "
" Overall I was quite satisfied with my experience with Sixt. The car was in good condition and the damage report was accurate so I did not need to point out any additional defects to staff as often happens with other companies. The only complaint I have is that there was no warning triangle in the vehicle and I had to ask for one which was then provided promptly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ROGER - 09 March 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by IAN - 07 March 2019
" Great booking system with Auto Europe "
" Great service, will keep using Sixt instead of Europcar who robbed us last time we hired with them, because of tiny scratches which were probably already on the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANDREW - 02 March 2019
" I don't like using my mobile for transactions like this but I was pleasantly surprised at how easy it was, although I will probably stick to my desktop for future bookings "
" I booked the car at the last minute but got the dates wrong. The staff at Bordeaux rail station couldn't have been more helpful to help resolve the problem and we left with a brand new car, albeit at a slightly higher price. The return to Bordeaux airport was equally pleasant and really friendly. Their staff are a credit to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALEXANDER - 18 February 2019
" Car hire was fine. I would use again. "
" Our big problem was not with Sixt but Geneva airport.. Really poor, possibly non existant signage for the hire cars drop off for the French side! Swiss side was easy but we went around three times looking for the drop off. In the end left the car with Sixt on the Swiss side :-( "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DEREK - 16 February 2019
" Generally a good experience, although hoping for the Audi A1 suggested , was given a Citroen DS3 diesel , which I hadn't tried before , was very economical. "
" Sixt always try to sell me an upgrade to a bigger, more expensive vehicle, but it's not usually the hard sell , so not really an unpleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DUNCAN - 05 February 2019
" Went well this time but other recent experiences less good. Much depends on hire company "
" Best experience for a long while. Staff very helpful and cheerful. Correct car ready and in good condition. Short wait only. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RENAUD - 30 January 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by GARETH - 29 January 2019
" 9/10 "
" Trying to book snow tyres proved difficult. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RENAUD - 09 January 2019
" Always very happy with Auto-Europe rentals !! "
" Very good but the staff is putting to much effort to sell you options... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by GRAHAM - 09 January 2019
" x "
" Car had several scratches on it and the transmission was very noisy. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by DAVID - 05 January 2019
" hard to pick up and drop off, staff slow and unhelpful "
" we arrived to pick up the car at 915 on christmas eve when our booking was for 9pm and they were shut... we had to book an aiport hotel and get the car first thing on christmas day! similar thing happened at drop off and they were not friendly at all. shouldnt have had to pay the extra day. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LYON, FR - Reviewed by JEFFREY - 24 December 2018
" Very satisfactory "
" Quick, courteous. Will choose them again for sure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PETER - 19 December 2018
" Ok as always "
" Nice new car. Some transport wax still on mirrore and rear screen. Had to wash to get good visibility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by TIMOTHY - 01 December 2018
" Auto Europe were not helpful when I wanted to postpone my booking. The man at the call center hadn't seen any news on Sky about agravated protests he so didnt consider the situation serious. To be fair there was no 'force majeure' declared so contractually as it was under the 48 hour cancellation policy they were entitled to deny any refund or change of booking. Considering the circumstances they could have at least given me credit for a future booking. "
" I never got to pick up the car due to the fuel duty protests in France which were extended past the scheduled days. My disfaction is not with the car or counter staff etc, but with Auto Europe and Sixt for their lack of caring when I wanted to postpone my booking due to the road blocks around Lyon and the area I wanted to travel to. I called over 24 hours before the scheduled pick up. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by KEITH - 29 November 2018
" Generally a good experience. Easy to book and all went smoothly. "
" Vehicle and insurance up-sell at collection desk not appreciated. AdBlue message flashing up on dash in French so had to contact helpline for explanation. Would have been better if AdBlue had been topped up before collection. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by HUGO - 21 November 2018
" Perhaps if you could have an option to bring the car closer, say to the entrance to P2 at Blagnac Toulouse, it would help us not-so-mobile. "
" After the terrible service we had in the past 5 years from Europcar, it was refreshing to go to an efficient counter, with no waiting around, and a choice of cars. The only down side, was the car was parked quite a distance away and, having mobility issues, had walk quite a distance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RENAUD - 14 November 2018
" Auto-Europe was simple to use as usual and giving the best prices ! "
" The staff was very welcoming. They upgraded me to a higher grade car and I received a Jeep that was amazing ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JULIAN - 07 November 2018
" AutoEurope is excellent, Sixt is Ok. "
" Car had unrecorded damage which slowed my departure. Car return is difficult at this location. There are no petrol stations nearby at which to refuel and the car park is slow to get into. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NANTES, FR - Reviewed by GARY - 05 November 2018
" Excellent "
" Excellent service. Couldn't fault it in any way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by ORTRUD - 30 October 2018
" see above "
" Everything ok except one of the back doors did not lock whatever I tried with the key. A bit of a nuisance if you have luggage in the boot and are responsible for the car not to be stolen!Luckily I had a garage for the nights. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by STUART - 29 October 2018
" good srvic "
" First van allocated was not even in the car park !, had to traipse back to the desk to get a replacement vehicle, apart from that it was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by MARGARET - 28 October 2018
" 1 "
" It took about 1/2 hour to unpack the car, move all the luggage upstairs and return the keys. In which time we missed out on possibly paying for 1 day less of hiring the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 6
NICE, FR - Reviewed by WILLIAM - 14 October 2018
" Got caught between Sixt and Auto Europe because of an error in the timing of the collection . Sixt was more helpful than Auto Europe . No trolleys at the drop off at Nice Airport "
" When hiring a car, it might be good to have some basic instruction of how to open electric doors, electric boot , switching off the engine ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ST. RAPHAEL, FR - Reviewed by JENNIFER - 13 October 2018
" Very easy "
" Very polite and helpful staff at sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JOHN - 11 October 2018
" The rental was reasonable value for money. "
" Our vehicle was faulty. A fault light for ABS appeared early during the hire period. We learned on the 4th day of the hire (from a kind passing motorist) that the break lights on our vehicle were not operative. The staff at the desk in the airport on collecting our vehicle and in the garage on-return were efficient and polite. Having more than one member of staff on duty at the aiport desk would have reduced queueing time. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by PETER - 11 October 2018
" As always Auto Europe make hiring a car abroad very easy "
" Very easy and painless process. The were a few bumps and scrapes on the car and if not for this the score would have been perfect tens. I would strongly recommend SIXT great service for a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by GARY - 10 October 2018
" The car was what we needed and we had no incidents at all so very happy with the car hire firm. "
" Very good service and even better we had an up grade to a Citroen c3 so really value for money. The did have damage to the roof before we picked the car up .after informing and tell g photos before we used it I was happy to take it away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PAUL - 08 October 2018
" It was ok overall - the annoying thing is there's no sign of a refund despite me taking a car of a lower 'class' than I'd paid for, though Sixt were happy to charge an extra day and one-way fee when we needed to change plans. "
" Staff at car pick-up were awful - they didn't have a car in the class I booked and offered me first a hideous alternative (a Ford C-Max?) then a woefully impractical one (2-door BMW convertible for a family with luggage) - and then laughed at my suggestion of what I in fact thought was at least an ok alternative (DS4) as it was beneath the price bracket that I had paid for. Staff at drop-off were, by contrast, wonderfully helpful, Veronique (I think I have the name right) drove me to the car cleaning area to check for something I'd forgotten, then did everything to help when we needed our car back due to a flight cancellation, arranging a one-way extension so we could take a flight from another airport the next day. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CHRISTOPHER - 05 October 2018
" Both AutoEurope and Sixt delivered in spaces. Extremely happy and satisfied. Thanks for a great service. Please keep it up! "
" Excellent experience throughout. Simple and hassle free plus a great vehicle for carefree motoring. The Sixt staff were terrific too. Well pleased and be booking again soon. Kind Regards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by NEIL - 03 October 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by ROBERT - 29 September 2018
" Sixt were great. Very helpful when we needed a late pick up of car. Auto Europe very bad - bureaucratic and unhelpful. Called them 9 times on the day and they failed to action the change to the booking for late pick up - talked to operatives who were confused, or unhelpful, or said it was another dept. Completely hopeless. Will never use them again. Better to book direct. "
" Sixt were great. Very helpful. Went beyond the basics to put in place a late oick up and very pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHAEL - 28 September 2018
" Easy use of site and overall service "
" Overall experience good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 28 September 2018
" Appreciated upgrade "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by ROBIN - 26 September 2018
" Easy, effective, allows one to compare and rent in a hassle-free way "
" Probably one of the best experiences I've had. Friendly and effective staff. Pick up was super quick. Explanations were clear. Drop off was done in less than 5 mins. And with a smile! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIM - 20 September 2018
" None "
" Breath of fresh air vs firefly (whose customer service is pants) and goldcar (who didn't staff their desk at the opening times they advertised). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 19 September 2018
" Nothing extra to add. "
" Counter staff tried to sell extra insurance when I had excess refund included. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by THOMAS - 17 September 2018
" Very helpful staff and great experience "
" Very helpful staff and great experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KIRSTEEN - 13 September 2018
" Very happy. "
" Happy with all the arrangements "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANTHONY - 11 September 2018
" Friendly staff will use again "
" All very good thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KWOK SING - 07 September 2018
" Friendly staffs at Lyon, pickup point but just a bit too far walking to the car pickup point "
" It's great the staffs were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by HILARY - 05 September 2018
" Great "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JONATHAN - 04 September 2018
" Great service "
" Thanks for the excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JEAN PIERRE - 31 August 2018
" Keep up the good work "
" Good vehicle FIAT 600X NEAR NEW CONDITION "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by FRANCIS - 29 August 2018
" Due to the delay I contacted Auto Europe. Then I was informed that as it was going to be more than 2 hours after the designated pick up time the hire company had no obligation to hold the vehicle for me even though they had been paid both by you and me. This was not a term and condition that was highlighted and I would say that this is a major problem that needs immediate correction. similarly I then discovered from your operator that they are not allowed to contact the hire company if the delay is more than 2 hours. This again left me with the risk of no appropriate vehicle and potentially no reimbursement. I could not speak with the hire company direct as they would only dealt with the agent you. these terms should be renegotiated of if not openly highlighted on your website and documentation as they are onerous and potentially very expensive. All in all the experience when knowing this added to the stress of a very long day with the only hope as your operator said being the hope that the hire company had not rehired the vehicle out "
" Whilst not their fault we suffered a very long delay -5 hours . Their office closed at 10pm so we were stranded - other rival companies were open till midnight which will be a consideration or me in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GRAHAM - 28 August 2018
" Car was good except for a noyi g rattle caused by something loose in the console. Needs sorting "
" Just like any other hire car company. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by CONSTANTINOS - 27 August 2018
" 1. Google maps can be unreliable. It would be useful to have some information on nearest fuel stations as part of the voucher. 2. Also, in other parts of Corsica, my bank card was not accepted at automated filling stations, so it would be good to know whether the filling station is staffed or not. "
" 1. Counter staff gave poor directions to the vehicle at pickup and did not point out main features. 2. On the way to the airport, we called to confirm nearest fuel station. They said there are 3 fuel stations within 1km. We did not pass any fuel stations and therefore had to return the car with less than a full tank. 3. If Sixt want the car to be cleaned prior to drop-off (otherwise charging a fee), they should provide cleaning facilities or advise customers of nearest garage with vacuum cleaner. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by HAMISH - 23 August 2018
" See above "
" Hire on basis that they have the BMW1 series vehicles (premium compact). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 22 August 2018
" Counter closed at Toulouse airport due to security alert. Area was re-opended and all other car hire desks reopened, but no Sixt staff turned up. Tried phoning number on coupon would not connect. After 20 mins eventually phoned broker who connected me to Sixt staff in car park, who then processed my reservation helpfully. "
" Counter closed at Toulouse airport due to security alert. Area was re-opended and all other car hire desks reopened, but no Sixt staff turned up. Tried phoning number on coupon would not connect. After 20 mins eventually phoned broker who connected me to Sixt staff in car park, who then processed my reservation helpfully. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MAURICE - 22 August 2018
" Very good "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by TIMOTHY - 21 August 2018
" Always good service with auto Europe "
" Excellent friendly service. Free upgrade to 7 seater much appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALEC - 18 August 2018
" pick up and drop off very easy "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by MALCOLM - 17 August 2018
" Highly reommend "
" Very pleased, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by ALAN - 10 August 2018
" Would definitely use SIXT again. "
" Excellent and speedy pick-up and drop off at airport.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DUNCAN - 06 August 2018
" XX "
" XX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAMIAN - 02 August 2018
" Seems to be one of the better rental companies. "
" Well streamlined. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by PAUL - 30 July 2018
" It pays to rent with a big company "
" Smooth and hassle free "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by JOHN - 26 July 2018
" Easy booking process. Received slightly superior car to that ordered (at no extra cost). Would certainly use Sixt again booked through Auto Europe. "
" Prompt and efficient service. Vehicle had a scratch which was not picked-up on pre-hire inspection so I had to get it recorded prior to departure, this caused a minor delay but was handled courteously. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by MICHAEL - 21 July 2018
" Very efficient staff, friendly & knowledgeable. Brilliant vehicle, perfect for us, very pleased with hire. "
" Very friendly staff, vehicle was brand new so spotlessly clean. Very happy would hire again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RICHARD - 17 July 2018
" Very happy would def use again "
" Customer service was great , Tariqic (not sure of spelling !) at Marseille airport was particularly great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREST, FR - Reviewed by KEITH - 17 July 2018
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by THOMAS - 16 July 2018
" Good website and helpful desk staff when flight delayed. "
" Despite delayed flight and very late arrival it was good to see your very helpful desk staff still on duty. One point deducted for 1. above as mass of signs made it difficult to find the correct route in to drop-off, especially when amongst heavy traffic. Also and although not caused by Sixt, the various roadworks around Blagnac and Toulouse made it extremely difficult to find the route to Narbonne - perhaps the car hire companies could produce a leaflet to guide customers to some of the more principal routes as the current signage around Blagnac was abysmal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 16 July 2018
" No "
" Picking the car up was very slow due to the amount of people picking up with only 3 counter staff working. The counterstaff themselves were very courteous and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DERRYL - 15 July 2018
" very positive "
" very positive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOSEPHINE - 11 July 2018
" We were delighted with the Honda civic it was a lovely car to drive and the integrated satnav and parking camera made life very easy. "
" We were impressed with sixt. They were very efficient and we would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by RODERICK - 11 July 2018
" Pre-booked a small car at Bastia Airport (Corsica) and arrived to find two SIXT personnel trying to deal with too many customers, despite two vacant positions being unmanned. This is not due to an unexpected number of clients as they know how many people are booked and when they are arriving...and it was the same last year. I made the mistake of thinking last year was exception but apparently not! ...they just don't employ enough people meaning it takes more than 1 hour to get a car. When I did get to the agent, who was pleasant and efficient, they said they would upgrade me to a larger car free of charge. I naively thought great, only to discover it was a Kangoo and a small bus. Grateful to get out after more than an hour I looked at the contract for any indication of damage, only to find a limited number of 3 letter acronyms seemingly describing some damage. You cannot decipher the content. Then at the car you find a piece of paper on the seat, advising you'll be charged €50 if the car is deemed not clean enough on its return but more annoyingly a request to look over the car for any damage and take images of any damage that is not already detailed on the contract. A- you cannot analyse the damage recorded on the contract to know what it is B- You are only allowed to take 7 images C- You are requested to send the images to an email address using your own phone and data etc... D- You only have 30 minutes to do this from when the Contract was completed So basically SIXT takes an already anxious and expensive part of a holiday, with all the up-selling that goes on with Car Hire, and makes it worse by complicating and reducing support to the point of stupidity. "
" Pre-booked a small car at Bastia Airport (Corsica) and arrived to find two SIXT personnel trying to deal with too many customers, despite two vacant positions being unmanned. This is not due to an unexpected number of clients as they know how many people are booked and when they are arriving...and it was the same last year. I made the mistake of thinking last year was exception but apparently not! ...they just don't employ enough people meaning it takes more than 1 hour to get a car. When I did get to the agent, who was pleasant and efficient, they said the would upgrade me to a larger car free of charge. I naively thought great, only to discover it was a Kangoo and a small bus. Grateful to get out after more than an hour I looked at the contract for any indication of damage, only to find a limited number of 3 letter acronyms seemingly describing some damage. You cannot decipher the content. Then at the car you find a piece of paper on the seat, advising you'll be charged €50 if the car is deemed not clean enough on its return but more annoyingly a request to look over the car for any damage and take images of any damage that is not already detailed on the contract. A- you cannot analyse the damage recorded on the contract to know what it is B- You are only allowed to take 7 images C- You are requested to send the images to an email address using your own phone and data etc... D- You only have 30 minutes to do this from when the Contract was completed So basically SIXT takes an already anxious and expensive part of a holiday, with all the up-selling that goes on with Car Hire, and makes it worse by complicating and reducing support to the point of stupidity. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by ALISON - 10 July 2018
" Sixt was great. My previous experience via you with Avis was awful. Having rented with Avis for years, I have now changed to Sixt. "
" Effient, car in good nick, no problems at all. Price fair. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 05 July 2018
" I have used you a lot over the years and feel very happy with this experience from an Auto Europe perspective and with my experience with you generally. "
" I selected Sixt having used them before largely because the service at pick up and drop-off was very good and they come well up to expectation on that score. The car itself was not brilliant however. There was a hub cap missing which was noted on the contract but hadn't been replaced. A tiny point but just a bit irritating. More significantly the car had plainly had a hard life. First and second gear in particular seemed to have suffered from some rough treatment. I certainly use them again however simply on the basis of their service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ANNECY, FR - Reviewed by ALAN - 02 July 2018
" Good price and easy to book "
" Extremely helpful and pleasant staff at the Annecy office with no problems or hard sell for extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by IAIN - 29 June 2018
" See above: "
" When we arrived to collect our car at La Rochelle, we were told that you had run our of cars! My husband had to travel to An alternative sixth place to get a car whilst I tried to keep our 4 yr old twins busy at the airport! Next, there weren't any appropriate seats available..unbelievable! Not a good experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by RICHARD - 26 June 2018
" As above "
" Best car hire service ever from Christelle and other staff at Toulouse airport. Very friendly and helpful. They even adjusted the GPS to English and set our first destination. Good car, spotlessly clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER - 25 June 2018
" All round excellent experience. "
" As usual with SIXT it was an excellent experience with delightful and helpful staff,and an excellent new and clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JUDITH - 21 June 2018
" Everything worked like it should. No queries regarding insurance etc really pleased. Sixt said I would receive an invoice for any extra costs as I had accidently gone over the border into Switzerland. Your customers need to be made aware of the difficulties in returning vehicles to the French sector of Geneva Airport. You need a more comprehensive map. Not difficult now we've done it but it was a bit worrying at the time as our French wasn't too good. Fortunately we had left ourselves plenty of time. Thanks for organising a smooth car rental experience. "
" No representative in the collection or return area photographs taken to show existing marks on vehicle and upon return to show we hadn't damaged the vehicle. Staff were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by PATRICK - 20 June 2018
" Excellent "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEOFFREY - 20 June 2018
" It seems that all counter staff with all car hire companies try to upgrade to a more expensive car . we believe they must be instructed to do this. Other people have had the same experience. "
" We ordered an Opel Astra but at the desk were told the car would be a Honda Civic. We were then told that our two cases would not fit in the Honda so they said we can have a BMW 2 which was more expensive. However it was too large and they said we can have an upgrade to a BMW1 which was too low for us. We then tried other cars until we were offered the Honda Civic which they had previously said was unsuitable. The Honda Civic was large enough for all our luggage so it took over 2 wasted hours to get back to the same car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CLERMONT FERRAND, FR - Reviewed by ANTONY - 16 June 2018
" I have used Auto Europe for many years now to get a satisfactory rented car in many countries in Europe with no problems in the past, and until now have been able to recommend it to friends and family. However this time there were difficulties at both the ends of the hire period, which resulted from the information provided by Auto Europe. The addresses given in the Auto Europe on line voucher were both completely wrong. The address of the SIXT office for the pick up in Clermont had apparently been changed more than a year ago while the drop off address in the rue d'Armagnac in Bordeaux was a building site surrounded by roadworks. It turned out that the SIXT office was now accessible from the station car park but it took the best part of an hour to find it. This meant that we were considerably delayed in being able to drop off the car and as a result missed the train to Paris that we were booked on. This in turn caused us to miss our Eurostar connection to London and incurred considerable extra expense. I feel that as a regular past customer of Auto Europe some compensation is needed and I await your response to this report. "
" The experience with SIXT was very satisfactory - the problem was that the pick-up and drop-off addresses provided by Auto Europe were completely different to the actual addresses of the offices "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by GEORGES - 13 June 2018
" All good. Have used Autoeurope before and can recommend it. "
" All good. Nothing really to say. Car was clean, worked well. Few scratches on the body but nothing dramatic. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VALENCE, FR - Reviewed by CHRISTOPHER - 08 June 2018
" Staff are great, cars are good, but take a note of the assistance number INSIDE THE CAR and keep it with you because the numbers given on the Auto Europe voucher were ineffective, and even Auto Europe was of no help in my breakdown. They could not reach the office where I had picked up, and simply left me hanging. "
" Rental - all good Two 'breakdowns' (keys locked in boot and a flat tyre) during which I discovered that the phone numbers given by ae on the voucher DO NOT WORK. It took OVER AN HOUR to make contact with the Valence TGV office, after which service was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10