AUTO EUROPE SOFIA, BULGARIA Car Rental Reviews

SOFIA, BG - Reviewed by OLIMPIYA - 08 July 2025

" Good experience, no problems. Enjoyed the car "

" Easy to get the cat, easy to return.. The car was clean and ready to drive. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by RADOSLAV - 25 June 2025

" I'd always start rental car search with AutoEurope, and have been using them for some 15 years now. "

" The car had some 50K km on the clock, the front wheels would pull to the right when taking off. Sometimes there was a clanking noise when you press the brake pedal. Also, there was a similar noise when turning on one side. This vehicle was well used... "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SOFIA, BG - Reviewed by TATYANA - 03 May 2025

" Horrible service of behalf of the costumer service assistant Arguing with the client and do not help to resolve the problem! Highly disappointed "

" The costumer service assistants don't listen what the costumers request The car was smelly "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by JANINE - 10 April 2025

" I filtered my search for a car that could be collected at the terminal, but on arrival was told it was not. It was raining and we didn't know what to do, so got a taxi to the car hire. It was about half a mile away. The taxi driver ripped us off and we paid 40 lv (approx £18). Not impressed. "

" Green rent were really good and helpful, no criticism at all. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by MARK - 11 March 2025

" I've rented from Top Rent A Car in the past and was not very pleased, mainly because the advertisement said it was airport pick-up (it wasn't), the queue for the shuttle bus was like a bun fight and I was 10th. in line when I got to the office. This time I was prepared for the experience (though they cunningly moved the shuttle pick up point to a different part of the airport) and everything went smoothly. People need to factor in about an hour extra for the wait for the shuttle, the journey to the pick-up garage and the possibility of a queue at the office. Great counter staff and very good fleet of cars. "

" I've rented from Top Rent A Car in the past and was not very pleased, mainly because the advertisement said it was airport pick-up (it wasn't), the queue for the shuttle bus was like a bun fight and I was 10th. in line when I got to the office. This time I was prepared for the experience (though they cunningly moved the shuttle pick up point to a different part of the airport) and everything went smoothly. People need to factor in about an hour extra for the wait for the shuttle, the journey to the pick-up garage and the possibility of a queue at the office. Great counter staff and very good fleet of cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SUSAN - 11 January 2025

" Your extra insurance was not recognized by the car company so had to pay more "

" The car pickup was not at the airport and required 2 shuttle buses to eventually get to their office. The extra protection I paid for to Auto Europe was not recognized by TopRent so had to pay even more to get full cover. The car had a fault on the steering which made it unpredictable to drive. Luckily I'm an experienced driver and wasn't speeding when the steering veered. I cut my holiday short to drive the car back and dropped it off a day early "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by JASON - 06 January 2025

" It's OK, but the local Top Rent a Car did not seem happy that we didn't book with them direct and kept telling us they don't know answers as we contracted with Auto Europe and implied we should have booked direct "

" Slow check and check out and extra admin charges added and hard sell of a waiver insurance by scaring us "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by VALENTIN - 24 December 2024

" Professional staff and clean vehicle. Very happy with this service. The car was located in an outside parking which annoyed my predominantly nervous wife. "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JULIAN - 09 October 2024

" All in all it was the worst hiring of a vehicle I've had, I will definitely avoid in future "

" I was conned out of £70 for insurance plus we had to walk 20minutes to the hire car place as there was no contact details for the company and I had to phone you and you couldn't contact them either eventually I found the place on Google maps, "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by PHILIP - 02 October 2024

" Probably not book through this again as not clear where the cars are to be picked up . When it says on airport it should be there not just the office . The car was miles away. No map given or directions as to where we should return the car . Girl very slow on the desk too ! "

" Did not like the fact that it was not at the airport . "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by MIHAL - 18 September 2024

" Very good "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by RADOSLAV - 10 July 2024

" Autoeurope.co.uk easy to use Green rent car Bulgaria, very unprofessional and rude staff, I will never recommend them to anyone "

" Very rude staff, not explaning all the details "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

SOFIA, BG - Reviewed by ANN JAYNE - 04 July 2024

" Very happy with my experience from booking to dropping off the car at the end of my holiday. Thank you. "

" Very satisfied. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TIMOTHY - 02 June 2024

" In the end Auto Europe did the right thing providing a vehicle from another company. However, this took more than 80 minutes on the phone, many calls, many advisors/supervisors. More than 4 hour delay to picking car up. Disappointed. "

" Terrible company. Pre-paid car, no car provided. Avoid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by DAVID - 12 May 2024

" I would give a zero but it will only let me give one star rating, after our lovely two weeks visiting family in Bulgaria we we greeted by a rude obnoxious man who looked around the car and then proceeded to charge us €1200 for a small stone chipped windscreen, which for sure will be repaired for next to nothing, A chip NOT A CRACK! But as we didn't take out the extra insurance that this company want to rip you off with their added insurance adding an extra €322 on top of the £293.69 you've already paid to hire the car plus a £200 deposit.. he abruptly made us feel stupid by telling us 'you wouldn't have had this problem if you had taken out the extra insurance! I have never heard such a load of rubbish in my life! This is a total scam, this company have their cars insured for anything like this! Rude Rip off scamming company next time we'll go back to Top Rent a Car fantastic service unlike these cowboys ! "

" I would give a zero but it will only let me give one star rating, after our lovely two weeks visiting family in Bulgaria we we greeted by a rude obnoxious man who looked around the car and then proceeded to charge us €1200 for a small stone chipped windscreen, which for sure will be repaired for next to nothing, A chip NOT A CRACK! But as we didn't take out the extra insurance that this company want to rip you off with their added insurance adding an extra €322 on top of the £293.69 you've already paid to hire the car plus a £200 deposit.. he abruptly made us feel stupid by telling us 'you wouldn't have had this problem if you had taken out the extra insurance! I have never heard such a load of rubbish in my life! This is a total scam, this company have their cars insured for anything like this! Rude Rip off scamming company next time we'll go back to Top Rent a Car fantastic service unlike these cowboys ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

SOFIA, BG - Reviewed by RUMEN - 25 April 2024

" Auto Europe has no active customer support service - not during office hours or after. This is a big change from when we last booked with Auto Europe. "

" My booking was from 11pm on 19th April. We were at the counter at 11:15 and we're charged extra 20 EUR for out of office hours. This was never mentioned in any of the communication re the car hire. Please consider a refund since my booking was with you in the first instance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

SOFIA, BG - Reviewed by BADR - 04 February 2024

" I was impressed by its cleanliness and overall condition. It was evident that the company takes pride in maintaining their fleet. The vehicle performed well throughout my trip, and I had no issues whatsoever. Both the drop-off and pick-up processes were quick and hassle-free. The staff was punctual and professional, making the entire experience stress-free. Overall, I highly recommend Green Rent a Car "

" I was impressed by its cleanliness and overall condition. It was evident that the company takes pride in maintaining their fleet. The vehicle performed well throughout my trip, and I had no issues whatsoever. Both the drop-off and pick-up processes were quick and hassle-free. The staff was punctual and professional, making the entire experience stress-free. Overall, I highly recommend Green Rent a Car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NEIL - 21 January 2024

" As above "

" Fantastic service, staff efficient and polite car as expected, will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by YORDAN - 13 December 2023

" Smooth without any issues "

" Service was smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by RADOSLAV - 05 October 2023

" Car was nice and clean, no issues at all. Drop off went very smooth "

" Just one issue - long wait at collection "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PETYO - 13 September 2023

" Overall good experience! "

" Good service, new car. A small gift with the rental. Counter staff could be a bit more polite towards new customers who have never been to this location before. The rental office is far from the airport and the place is a bit messy, yes there was a shuttle bus but still. Most of the other companies bring the cars to the airport. Will use Top rentalcar only if the price is much lower than others. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by IVO - 03 September 2023

" Happy with the whole service "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ELISAVETA - 24 August 2023

" Happy with Auto-Europe's service, as I've been using you for years. Just very disappointed by Top Rent a car, and the unnecessary stress added to my trip. Please amend your website details, as they are shuttle and not at the airport, so people need to be aware to add an hour to their journey to find their way of Sofia City. "

" Very disappointed by Top Rent a Car. Starting with the fact that they lie they're at the airport when actually now they operate with a shuttle, to be able to save themselves money from airport fees! This was extremely stressful and inappropriate, given that I travel with two yang children and a luggage, so would of never chosen a them if I knew! The service from their employees was arrogant and bullyish for the fact that I have purchased full cover with Auto-Europe, instead of with them! On top of that I was introduced with an additional charge from dropping my car after 7am (due to my flight timings), however apparently I would be charged as their work time does not start till 8:30am - the first time I've had this from a car rental company! Very disappointed by their appalling attitude! "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by YAVOR - 14 August 2023

" Very pleased. Thanks "

" Very pleased with the service. I was early to collect the car, but it wasn't a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VASSILIY - 09 August 2023

" Excellent service and good cars. Very helpful office staff - Mr Angel Angelov in particular. Would book again! "

" An excellent customer experience with Mr Angelov from Thrifty at Sofia Airport. Highly recommended! Car was in great condition and drove well. Speedy pick-up. Only slight grudge regarding the time taking to drop off the keys and getting the car inspected at the end of the rental, which took a bit too long, but on the plus side, you get an all clear on the spot and peace of mind! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DANIEL - 01 August 2023

" Great experience overall. "

" Absolute pleasure to deal with them. Highly recommended. Only thing to improve is as an advise to take photos when renting out the vehicle and those photos can be then emailed to the customer instead of using a piece of paper to detail the vehicle imperfections. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PETYA - 21 July 2023

" Great experience "

" We received exceptional service from Kristian in Green rent Sofia, pick us up at the terminal, handled a new clean Toyota Hybrid at very competitive rate for our holiday. Return was easy, professional and hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by STEPHANIE - 20 July 2023

" Overall very good "

" Other than a quarter less than full tank of petrol, a very good experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PARVEEN KUMAR - 14 June 2023

" Insurance is quite expensive though "

" Greatly Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARK - 06 June 2023

" Very poor service. Unlikely to use Carrent again, and unless Auto Europe do something to improve the service, unlikely to use Auto Europe too. "

" No one to meet us at the airport. We had to call them and then wait until they turned up. This made us late. The car was old, dirty, smelly, underpowered and very basic. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by BORIS - 29 May 2023

" Perfectly arrange process "

" Team is very efficient and friendly ,both pick-up and return were very fast and with no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARTIN - 26 May 2023

" An easy and smooth experience in collecting and delivering the car. From Auto Europe's website we expected there to be a Green Car kiosk in the airport terminal. There was none. We rang the company's number on the rental coupon that we had and a representative picked us up within 5 minutes and took us to their car pound off-site. This "diversion" in total added an unexpected 45 minutes to the start of our visit to Bulgaria. We were provided at a reasonable daily charge with a small GPS Garmin set which worked well. We would have welcomed being provided with a national up to date road map as more usually happens in our experience of car rentals. Also an information note on national and local speed limits and traffic signals/signage would have been helpful. "

" Green Rent provide excellent cars in good condition at very reasonable and highly competitive rates. Its local representatives were most friendly, knowledgeable, efficient and spoke excellent English. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by GLYNIS - 13 May 2023

" sadly i have to give autoeurope a 5 despite the fact that in the past when i have used them their service has been great. however the details of the pick up were not clear and if it hadnt been for a helpful policeman and someone on one of the desks of another car hire company I might still be in Sofia airport, a week later!! as the paperwork from Autoeurope did not state that i would have to ring them but that the company were on airport ..... Not so Autoeurope "

" despite what the voucher says Green Rent are not based in Sofia airport BUT AutoEurope didnt state this nor let their client know that it would be necessary to ring them upon arrival to arrange pick up. despite this difficulty they were a helpful bunch not forcing you like some rental companies to take out extras and even assisting with setting up google maps through my phone which was a life saver, so as a company they were brilliant helpful and reassuring it is auto europe who failed us "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KAMIL - 11 May 2023

" Highly recommended, good value for money "

" Very good service from the beginning to the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by LUKE - 26 March 2023

" I quite like the excess limiter with auto Europe. It's a nice edition to the booking if you don't want to pay lots for extra insurance and are only doing one or two drives with a rental. "

" Only issue I had with the rental was that it took a long time to process all the rentals from the people in front of me. Generally with hertz I have the keys and am gone in less than 5 minutes sometimes. I spent about 40 minutes in the queue for them to process the 4 people in front of me. And then 10 mins to process my booking. If there was no one in front of me I guess it wouldn't have seemed that bad. But by the time I left the queue was massive. I felt sorry for the people at the back. Other than that everything about the rental was perfect. The staff were all friendly, it was cheap and the car was as described in a good condition. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by WENDY - 15 March 2023

" This was a good experience with auto Europe compared to last booking in October "

" Our booking was lost, took 1.5 hours to get the car. Really poor. Staff were nice though, car was great and drop off hassle free. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JEROME - 21 February 2023

" Great locations in the airport and very helpful staff too "

" Very nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by OLIVER - 04 February 2023

" Excellent service with terrific colleagues. "

" I've been using top rent a car for 6 years now and the improvements over this period are exceptional. The cars are always superb. They really are the best car rental company in Bulgaria. Great work. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DANIEL - 09 January 2023

" Auto Europe provided us with a great service on good price. Will probably use them again. As explained above we are not very satisfied with the car and the service from the dealer. "

" Disappointed with the service received. First we had to call the car provider to be picked up from the airport not like was advised on the rental voucher we'll be waited in the arrivals hall. Then we were asked to pay 5 euros toll tax which doesn't match any road taxes in the country and wasn't t mentioned in the docs either. The provider failed to give any meaningful explanation for this change. The car we were given had technical issues. Headlights were not aligned and were miles away from where they should be. The fuel gauge was incorrect as we traveled 120 km and it was still showing full tank. A protective plastic was hanging underneath the car and was scratching any uneven surface we drove through. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

SOFIA, BG - Reviewed by MIHAL - 30 November 2022

" Very good "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KIRIL - 07 November 2022

" I always feel safe with AutoEurope and I like the service they provide Thank you again "

" Always very good service with Top Rent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARCUS - 03 November 2022

" AutoEurope is always efficient and my go to platform for car hire "

" Two people serving, I was second in line and still took almost an hour to be served. One couple pushed in front of us, then a member of airport staff had someone else prioritised in front of us. Finally, when yet another customer tried to push in saying "we'll only be quick as we already have a voucher" - well, so did most of the line that was now 20m long... we finally elbowed our way in to have our turn. During all of that time, one of the staff was dealing with one family that kept asking more and more questions including where would be great to visit. it was probably the most frustrating experience ever picking up a rental car... I did feel for the counter staff but they could have done more to not serve those who feel they have the right to push in and or limit the time of those who cannot make up their mind "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by STEPHEN - 02 October 2022

" Overall satisfied as good value "

" Really good company friendly staff and good experience. Only improvement is to make sure staff at airport for pick up of clients we waited 30 mins and in the end had to phone up to get a lift. Having said that will use the company again and recommend to others. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by NEIL - 26 September 2022

" Autoeurope great, please see earlier comments that reflect a little on AE. "

" Car was great, pick up was a little fraught as no one was there to meet us, but that got sorted quickly. I was a little surprised at how aggressive they were with regard to us taking out their insurance. They persisted even after I told them I had arranged personal cover that I was more than happy with. That left a sour taste in my mouth which is a sham, because the car was great and other than that, I would heartily recommend them to friends. With this experience, I may think twice. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MIHAL - 23 September 2022

" Very friendly staff "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by CARL - 22 August 2022

" What is the point of booking a type of a car for certain needs when these can't be provided. "

" I booked an estate car, as I needed to move some large items. We received a saloon, which was not big enough. The staff informed me that it was the only vehicle available. Plus the car was vey old, worn out, faded paint work. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by SCOTT - 11 August 2022

" Rubbish service "

" Turnec up at the airport and there was no car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by MONICA - 30 July 2022

" Using the website was easy but it does not tell us much information about the car company. "

" The car that we were given for the week was not well maintained. The car made a squealing annoying noise when we drove in lower speeds and likely needed to change brake discs as there was a high pitch sound everytime we braked. The service we received was efficient and staff were friendly and easy to deal with. Checking in and dropping off the car was very easy and fast. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SOFIA, BG - Reviewed by SIMON - 13 June 2022

" Generally OK just the comments previously provided. "

" Collection - no rep. to meet us as stated on the info. paperwork so we've had to 'phone them. Car - Sat Nav. which we specifically requested and paid extra for did not have Bulgaria as a selectable country option. We took a portable Sat Nav with us so this was used. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SOFIA, BG - Reviewed by RADOSLAV - 01 June 2022

" Very satisfied with the overall experience "

" Proper local rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by COLIN - 01 June 2022

" Staff very helpful & friendly "

" Quick efficient & friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by IVAYLO - 18 May 2022

" Recommended "

" Very professional and quick check in and check out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SIMON - 02 May 2022

" NEVER AGAIN. Another con! My booked car was not available. I had to wait another 40 minutes for another car! Then I got pressured into buying another upgrade of extra insurance as the company I was now talking to and collecting the car from was another company that I did not have insurance with but it was required. There was a smug person dealing with this who seemed to know exactly what I was talking about but happily knew I was in a difficult position having already paid for the hire. Once I paid I was given a list of items NOT covered. I then had to pay a deposit of £380 after paying for two lots of extra insurance! Got to the car to find many dents and scratches on. There were three pen marks to show some but not all. Drop off took another 20 minutes. Still had £380 showing on my Credit card for 5 days. A bad experience not expected by a company like Enterprise. "

" NEVER AGAIN. Another con! My booked car was not available. I had to wait another 40 minutes for another car! Then I got pressured into buying another upgrade of extra insurance as the company I was now talking to and collecting the car from was another company that I did not have insurance with but it was required. There was a smug person dealing with this who seemed to know exactly what I was talking about but happily knew I was in a difficult position having already paid for the hire. Once I paid I was given a list of items NOT covered. I then had to pay a deposit of £380 after paying for two lots of extra insurance! Got to the car to find many dents and scratches on. There were three pen marks to show some but not all. Drop off took another 20 minutes. Still had £380 showing on my Credit card for 5 days. A bad experience not expected by a company like Enterprise. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

SOFIA, BG - Reviewed by ASHLEY - 26 April 2022

" Best prices by far "

" Was a delay at the counter of 45 minutes to get the paperwork sorted followed by a shuttle bus to the other terminal for the car. That was only due to it being busy but it was fraustrating as we were meeting friends "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SPENCER - 07 March 2022

" I would recommend Carent to anyone who needs to hire a car in Bulgaria. I shall be visiting family in Bulgaria more often and I know I've found my preferred car hire company. Thank you. "

" Very friendly pick up from my hotel, took me to the car. Paperwork took 10 mins and I was on my way. Cannot fault anything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TREVOR - 18 February 2022

" Easy to deal with and good website "

" Very efficient and good value "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NARAYAN - 21 December 2021

" Good service "

" Highly recommend. The car was new with less than 9000kms on the clock & the service was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ALICE - 29 November 2021

" The car rental process was very easy, but the card block (deposit) was expensive and the only deterrent for further use. "

" Good staff - quick and efficient collection/drop off. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by MARCUS - 03 November 2021

" whole experience easy to book. Hiring a car in Sofia, Bulgaria, can be hit and miss and so using a reliable company is important to me. Europecar has friendly staff and you get the sense that they are not pushing an upsell or miraculously finding damage. "

" very helpful staff - great car. Would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANDREW - 29 October 2021

" Always easy and efficient renting a vehicle at Sofia Airport. "

" Once again Top Rent, very efficient, quick easy, no hassle. Top people running a Top company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MIHAL - 19 October 2021

" I like it "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by GALIN - 27 September 2021

" Very friendly staff "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ALEXANDER - 21 July 2021

" This has been and experience and would like someone to call and help me "

" I took the car back and they found very small damage on wind screen and small scratch on passenger lower wing they took photos of the car before rental iw was going to take photos as well they said not to and when they found damage they would not let me take photos had to pay them 1397 leva and am trying to claim back of the extra insurance I purchased from you can't get the form to submit as no police report or photos to send in have got Mex report but can't get it to submit it was very intimidating at the rental office iwascon my own and made it clear I had to pay there were three of them hope some one gets back to me and can help as this has put me off renting a car in Bulgaria again I have had ahouse there for 15 years and rent a car twice a year and haven't been I such faer as then "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by GRAEME - 16 June 2021

" No probs, which you want when renting. "

" Very good. Car good cond. A bit slow with queue at rental counter but efficient when served. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VENELIN - 19 May 2021

" Perfect "

" Brilliant service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by FALCO - 13 January 2021

" Auto Europe is just a website accommodating you rental demands "

" The car was a very basic Dacia. They did not have anything else, or at least that is what they said. No cruise control. There was a hole in the left rear light showing white light. When I pointed it out the reply was "ah this is Bulgaria" I had to pay for the "Vignet" or motorway tax. Normally the provider does that. Not a lot at 15Leva but still a cost to put in the overall picture. The pick up is off airport but no problem at all. Quick pick up and delivery back to the airport. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SOFIA, BG - Reviewed by ALBENA - 15 October 2020

" Very satisfied, will definitely book with Top Rent again. "

" Very friendly and professional staff. Despite the late arrival of the flight - at midnight, the were expecting us and all cars and documents ready. Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PETAR - 06 September 2020

" Got better rate than the herz website, so I am happy with Auto Europe "

" good and fast, had no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DZHASUR - 20 June 2020

" I like auto Europe but the addcar in Sofia is no good company I never use again addcar this was my last time with this company . "

" Very bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by JASON - 29 March 2020

" sent Auto Europe an email about the criminal activity on my card from AddCar in Bulgaria a week ago - no response whats so ever! not impressed "

" Add Car in Bulagia took £672 off of my credit card 3 days into a 12 day hire - no reason and the the bank says they repeatedly tried to take more and in larger amounts, luckily my limit was reached. DO NOT USE - criminals "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by PHILIP - 23 March 2020

" DO NOT USE THIS COMPANY - A MASSIVE SCAM! "

" On arrival at the airport to return the car, I was met with a man in a van, along with 6 other men in the back of the van that all came out and asked me for the keys, this was intimidating. I asked them to show me ID, and one man showed me the documentation. He checked the car over then informed me that there was a scuff on the front left underside of the bumper. This was not in view unless you physically got onto the ground and looked under the car. During the car collection, he gave me a piece of paper highlighting damage to that area of the car, which I have a dated photo of from the 7th March. The car was used to travel from Sofia airport to Bansko where it was parked outside my hotel for one week until I drove the car back to the airport. They took my credit card on arrival and took a photo of it, I do not appreciate this breach of my personal data. Following a discussion in which I informed him that this area of damage was highlighted on the original paperwork and that I would not be paying for existing damage, he said ok, you can go. I left the car, he had taken the paper with the existing damage off me and I proceeded to the airport. Once home, I checked my credit card and released that they had taken £522.86. On the 7th March they took £224.24 as a deposit that I should have got back after returning the car with no new damage. In total they have deducted £747.10 from my account. £522.86 of this without my permission. This is fraud I am totally disgusted by this company and the lack of professionalism. He took the paper with the original damage off me but I have the photo, I feel like this is all a big scam with the use of intimidation. It took 2 hours from the time of landing to leaving the airport with the car. I have now lost £747.10, to which I expect a full refund. I will be taking this further, with complaints to the Bulgarian authorities, Add Car, social media and on all reviews where Add Car is advertised on any failure to repay my costs in full. Never have I received such intimidating fraudulent treatment. I have now had to cancel my credit card to stop any further payments being taken without my permission from this company. No documentation was provided to me by the company when the car was handed back, no invoice, no damage receipt, no explanation of the costs. Absolutely disgraceful. I have emailed the company and they have replied with "Enclosed please find complete documentation regarding the charge for the damage on the front bumper". I have the invoice for the damage on a form that they made me sign in the airport when I collected the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by RAJEEV - 18 March 2020

" Auto Europe are a great company and I use them whenever I travel overseas and need a rental car. "

" Everyone should be very wary of ADDCAR. When I arrived at the counter to collect the rental car rather than block my credit card for the €300 deposit, I was actually charged to my credit card €460...fully charged not a block. On returning my car after a week the counter staff managed to find damage to the underside of the front bumper. The only place that I did not check with the counter staff when I picked the car up!. This aside, as I did not have my rental voucher with me to read and so I was not sure of the procedure, I was then charged a total of approx €1,850 for the damage directly to my credit card. I should have been only charged the insurance excess of €300. All in all I feel that I have been conned by the counter staff who should well know the full procedure, so avoid ADDCAR, their prices are cheap for a reason! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by KALOYAN - 12 March 2020

" I have rented a vehicle via internet and the fees were paid in advance. Then when I took the vehicle refundable deposit of £230 was blocked from my card and when I returned the car everything was fine. However couple of days later I have found out the deposit wasn't refunded but it was taken from my account! Called the company and they said the will look at the issue. It has been more than a month and I haven't heard nothing from them. Very disappointed and would not recommend it at all!!! "

" I have rented a vehicle via internet and the fees were paid in advance. Then when I took the vehicle refundable deposit of £230 was blocked from my card and when I returned the car everything was fine. However couple of days later I have found out the deposit wasn't refunded but it was taken from my account! Called the company and they said the will look at the issue. It has been more than a month and I haven't heard nothing from them. Very disappointed and would not recommend it at all!!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by GARY - 10 March 2020

" Still waiting for deposit refund one week on!!!! "

" Car was fine. Insurance was insufficient. Still waiting for deposit refund. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by IVAN - 09 March 2020

" We have booked a number of times with Autoeurope and have always been satisfied with the experience "

" Staff was extremely rude. We had a long wait to get a car. Deposit was charged to my card instead of being blocked, still waiting for it to be returned. Car had multiple scrapes and scratches, although claimed to be less than a year old. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by LISA - 28 February 2020

" I have formed a complaint with evidence and emailed it to your company with proof that I didn't damage the car and that it was already damaged and nobody has contacted me. I was told there was £1500 worth of damage to the car yet £3000 has been taken from my account could someone please contact me "

" Terrible service, got charged for damage to the vehicle that had already been done to car before I had it and this was noted before we picked up car. I have been charged double the amount of damage of my credit card too with two payments coming from my account when I had full insurance and was told I wouldn't have money taken from my account due to having full imsirance "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by JEROME - 24 February 2020

" Good "

" Excellent value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KENNETH - 24 February 2020

" Booking process was great the experience with the car rental company in Bulgaria was terrible. "

" Charged for damage tat was already on the car "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

SOFIA, BG - Reviewed by ROBERT - 19 February 2020

" Very good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANNE - 18 February 2020

" Nervous. Dissatisfied with delay in return of deposit. "

" Deposit taken not blocked - takes 20 to 30 days to return to my card. Unacceptable. Car badly marked and feels like they try to catch you out to get the repairs done. Try to persuade customers to get full insurance. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

SOFIA, BG - Reviewed by NADIA - 18 February 2020

" Dirty car ,inside and out.Staff member at check in really arrogant and rude. When we complained about the car seats stained of mud he just said "In future if you want a clean car you should book directly with us and not with autoeurope,that is the reason why you are getting a dirty car and the other customers are getting a cleaned one!" I complained about his attitude and he just said "Do you want the car or not?" Terrible customers service. The check out went very smoothly and a different staff member looked after us.He was very polite. "

" At the check in ,we have been given a very dirty car.The outside would have not bothered us much but the seats were mud stained. We complained about the state of the car and the staff member told us that in the future if we wanted a clean car we had to book directly with them and not with autoeurope. He was very arrogant and rude. I told him that that was not an acceptable attitude and he just replied "do you want the car or not??" I have been using autoeurope for many years now and that is the first time that I receive such an awful customers service! The check out was smooth and the staff member was really polite. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by JONATHAN - 11 February 2020

" Autoeurope are good but I am not sure they vet their car rental people very well. "

" Initial price for hire seemed cheap but then lots of hassle to buy other services. Got seriously messed around at drop off resulting in a likely rip off for dam,age done to the car which I do not believe was done by me but by that time I was so late for my air flight that I had no alternative but to pay up. Very dubious operation. The car itself was good. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by YANI - 10 February 2020

" Best one "

" More then fine for me, small deposit and very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANNE - 10 February 2020

" Felt like I was being tricked and if I hadn't been vigilant I would have been paying for damage which I didn't do. "

" Taking (not blocking) deposit and having to wait 30 days for return of money. £20 loss due to exchange rate. Taking 800 lev instead of €300 as per rental agreement. Car so badly marked that AddCar rep gave up noting marks on the rental slip. Upon return, rep tried to claim I had damaged the car and I would lose my deposit. Made me sign a form with blank spaces, which I photographed to prove the boxes were empty when I signed it. Rental agreement states 'full to full' but each time the tank is only part full and I end up returning it with more in than I received at pick up. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

SOFIA, BG - Reviewed by BENJAMIN - 08 February 2020

" Nice easy to arrange, good prices "

" Great staff, really helpful & friendly. Cheers lads "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SCOTT - 07 February 2020

" Always been happy with service and price from Auto Europe. "

" Staff were ok and nice enough but the car I got was draped and damaged on every panel and alloy wheel. It also had 80,000k on it. I was told I could wait 4 hours for a replacement at 8o'clock at night with a young child. No good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by MARK - 30 January 2020

" Straight forward process "

" Efficient and cost effective hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by GLENN - 25 January 2020

" As above "

" Have used the company on 3 occasions now - every time there is 'hard selling' to encourage taking out additional insurance (even though we have already got this cover through the booking) "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by RADOSLAV - 22 January 2020

" Very happy with the service "

" Smooth pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PAUL - 24 December 2019

" Quick, efficient and very good value. The staff were very polite. "

" Quick, efficient and very good value. The staff were very polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by IVAN - 13 December 2019

" The same like 3 "

" Very good service.The car to be more clean inside for the future "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KOSTADIN - 12 December 2019

" Not happy. Very disappointed. "

" Very disappointed. Have booked for 7 days but wear just for five days due to the summer tyres during the snowed and iced winter in Bulgaria with 5 years old child. We are not happy with that. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by RADOSLAV - 12 December 2019

" Good quality car for the value "

" Smooth pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MIHAIL - 11 December 2019

" Great experience "

" Great service, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PAUL - 02 December 2019

" Good service, thank you! "

" It should be made very clear if you can pick up st airport or if you will be taking a shuttle bus. I saw a shuttle bus and last time we used top rent we didn't know it was a shuttle- this time pick up was on site and very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NIKOLAY - 29 November 2019

" All was as expected. "

" All was smooth, quick and easy. Nice guys at the check in and pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PLAMEN - 21 November 2019

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by BLAGOSLAV - 19 November 2019

" Excellent professional team "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PETER - 15 November 2019

" Excellent could not have gone any smoother "

" Nice service from supplier. Friendly and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TSONYO - 15 November 2019

" Quick and responsible stuff. "

" Good service, great stuff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANDREW - 14 November 2019

" I like Auto Europe but would be nice if all companies they use have the same rules Addcar took a deposit of my credit card and it will take 30 days to get my money back but the other company i used just held it and did not take it from my account "

" The staff where not very helpful when i arrived or when i dropped the car off, I felt very uncomftable when i was given a questioner to answer when i returned the car and felt i had to put good for all and that was not the case "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by RUSSELL - 13 November 2019

" Topcar rental are fine, used them before, as I have Auto Europe. Only AE kept me waiting for the car in Malaga for over two hours. "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by CORNELIA - 31 October 2019

" Easy process thanks "

" Easy rental process. Great company at the other end. only thing that would improve the service is if all the paper work could be completed online before hand and either we could print and take copy to the rental company or just provide the evidence needed online. saves so much time and worry that you might loose important documents during all the faffing around. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANNA - 27 October 2019

" Perfect, hassle free experience. "

" Friendly, efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANDREW - 17 October 2019

" excellent every time I use this service "

" excellent service at sofia airport, no issues and honest and freindly staff, will use again next year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PIERRE - 15 October 2019

" Overall good value and competitive prices. "

" TOP RENT staff are efficient, friendly & helpful. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PLAMEN - 11 October 2019

" great service "

" great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARTIN - 29 September 2019

" Very efficient counter staff. Pick up & drop off went smoothly. Car in good condition. "

" Second time I've used alamo. This time no different from first. Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JASON - 29 September 2019

" No problem with rental broker "

" Cars very scruffy. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SOFIA, BG - Reviewed by ANDREW - 23 September 2019

" I have booked another car with Auto Europe but with another car provider so I hope this one will be better than the last one I have booked it for the 1st of November for 11 days "

" The car we got when we arrived was not the right car it was not the right size we booked a clio or similar but got a c3 which is not the same size. The condtion of the car was dreadfull doors all banged up bits missing aircondition not working. The engine warning light was on for most of the hire phoned twice and they would not change the car so will never use carrent again "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by MARINA - 19 September 2019

" I was met at the airport, everything was very quick and easy from start to finish. "

" Quick, efficient, good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by ROSSEN - 30 August 2019

" Good deals "

" Very reasonable service. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by IVAN - 18 August 2019

" Excellent "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NADEZHDA - 01 August 2019

" Easy to find the best possible deal .Unfortunately I had to call couple of times about some queries and requests which could not be resolved but in overall happy customer ! "

" We are very happy customers-the pick and drop off were very professionally executed and the car was fantastic, in perfect condition and was operating the whole month of our rental without a fault.We have contacted Ivajlo Dingilev at Hertz Bulgaria -Sofia Airport couple of times before the rental period with some questions and he was extremely helpful, knowledgable and polite !Thank you to Hertz Bulgaria for making our holiday experience better!Kind regards.Nadezhda Vasileva "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANDREW - 21 July 2019

" always use auto Europe when booking in Bulgaria, never had ant bad experiences "

" very efficient service and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by YIU KWONG - 20 July 2019

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by NIKOLAY - 16 July 2019

" Good experience whitout doubt "

" Friendly staff, quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KEITH - 15 July 2019

" Counter staff could be more helpful and paperwork took too long, this could have been done on line before. Was useful there were staff at drop off as this meant you didn't have to go back to see the counter staff and could go straight to flight check in. "

" Counter staff were not particularly helpful, there seemed to be a lot of paperwork to fill in and was a very slow process, however the staff in collection/drop off zone were helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by ROBERT - 13 July 2019

" Booking was simple, the pick up and drop off of the car was smooth and easy. The car was well prepared and a late model. I have no qualms about recommending you whatsoever. Thank you "

" The level of service from start to finish was excellent. I will most certainly be using you again in the future again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MALCOLM - 10 July 2019

" BE VERY CAREFUL WHEN USING CARRRENT SMALL PRINT SAYS YOU ARE RESPONSABLE FOR TOLLS AND VIGNETTE "

" NO ONE AT AIRPORT TO MEET US HAD TO CALL FOR PICK UP WE WERE STOPPED BY TOLL POLICE BECAUSE CAR HAD NO VIGNETTE HAD TO PAY 35 EURO POLICE SAID SHOULD GET IT BACK FROM CAR HIRE COMPANY THEY SAID UP TO US "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 3

SOFIA, BG - Reviewed by SVETLIN - 09 July 2019

" Good deals.. "

" New cars.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KAMEN - 08 July 2019

" so I did not use the voucher because I was denied the car "

" so I did not use the voucher because I was denied the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by REBECCA - 06 July 2019

" Excellent. "

" Just so easy. Would definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VASILEIOS - 02 July 2019

" Voucher mentioned I will need to pay 30 euros locally as I wanted to travel to another country. To my surprise I was charged 96 euros at the counter. Misleading, deceiving and unprofessional practise from your side. "

" No problems, quick staff. Car was reported to have no dents/scratches but I sent over around 12 photos of them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by JEAN - 30 June 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARCUS - 06 June 2019

" Good service "

" Friendly service. Distance a bit further from airport than hoped - but pick-up and drop very efficient and so not a problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PATRICIA - 04 June 2019

" All very good and speedy. "

" All very good and speedy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PETER - 28 May 2019

" Satisfied with the service but very disappointed with the problem with the non opening rear side windows "

" We were overall very happy with the service provided but there was one big problem with the vehicle in that the small windows in the rear were broken and taped up. Being bird photographers we wanted to use the windows to photograph with and could not open them so it was a big problem when the birds flew off every time the door was slid open "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SOFIA, BG - Reviewed by MUSTAFA - 19 May 2019

" Great experience. Thank you! "

" I would definitely hire with the company again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TODOR - 15 May 2019

" Fast and kind "

" Polite and nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by WAYNE - 14 May 2019

" Very good "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ROBERT - 13 May 2019

" Read above "

" I have no problems with the staff on the desk at Sofia Airport,they were polite and helpful.what I would like to know is why when we were told it takes 7 to 10 days to get our deposit back 16 days later we are still waiting "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by HARISH - 16 April 2019

" Not likely to use local car rental suppliers again "

" The car we got has clocked 140,000 km and was in very bad condition When asked for a replacement, they didn't have any other options and we had to take two 5 seaters by additional payment "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by BRETT - 13 April 2019

" Great service "

" Only reason for less than 10 was the tyre walls were cracked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SOFIA, BG - Reviewed by MARK - 09 April 2019

" First time using Addcar, good value for money, no issues. "

" Company is on site at Sofia Airport, so no time spent travelling to pick up the car. Paperwork was dealt with quickly. Not actually taken to the car, but we've traveled through Sofia Airport a number of times, so we know where the rental cars are parked and the procedure for exit & entering the car park. Car was definitely not new (113,000 Kms on the clock) but was clean, tidy and good value for money. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by RAJEEV - 24 March 2019

" I always use autoeurope.co.uk when looking to rent a car abroad. "

" On arrival at the airport desk to collect my rental car, rather than being given the automatic with Sat nav car I booked, I was offered what can only be described as a manua gearbox, mini van with windows! With business meetings scheduled, this was not suitable. I was told that there would be a wait if around 2 hours if I needed an automatic gearbox car. It was then I started to phone Autoeurope.co.uk to complain. I was then immediately informed that an automatic car will be ready for me to use in 10 minutes. Hence, my initial experience with Addcar I s very poor! "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by RUSSY - 20 March 2019

" Good "

" It was a Dacia Logan, the simplest model, no extras. It was ok, if you don't want to overtake )-: Unlike all the other companies, CARRENT do not have a booth at the airport. Their address was a little difficult to find. The person didn't offer an insurance. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by DENIS - 17 March 2019

" Auto Europe were fine, as I did it on line. "

" Collection was lengthy and even after we'd finished with the paperwork, we had to wait 30 mins whilst they cleaned the car. Drop off was terrible. No one at the counter for 45 minutes, then when they arrived, they said we should have used the key drop box, which we were never told about on collection! They took offence when I scored them 1 on service. The car was good value for our needs but the counter service was very poor! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by TREVOR - 14 March 2019

" Overall no complaints "

" The reception staff in the airport were excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ZHIVKO - 06 March 2019

" Ok "

" Lights broke down and police stopped me for a fine.. supplier said they'll pay that "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by IVOR - 25 February 2019

" Certainly use again "

" Excellent service, beautiful car and staff were very pleasant and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by BRETT - 19 February 2019

" Easy booking and good price. "

" Great service, explained everything needed, kind and patient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by CAMERON - 17 February 2019

" My recommendation (or likelihood of using again) will depend on your response to my woeful experience. "

" Thank you for trying to broker my car hire in Bulgaria. Unfortunately, when they say something is too good to be true, it usually is. And this certainly was. Under £70 for a 7-day hire of a 9-seater. How can they run that at a profit? Well it seems, their way of doing it is to magically find that your credit card for the deposit is not working... and offer to make a new booking with someone else in your party as the 'lead driver' using their credit card. Whilst initally indicating we'd get the same car at the same price, the £120 for a 7-seater didn't match that hype (there were 3 adults and 3 x 7-8 year olds, plus luggage in our party). I contacted my credit card company there and then, and there had been NO ATTEMPT to take money from the card - so the issue was that their machines did not connect, not that my card was blocked - was the card reader disconnected? Was it even plugged in? What i got was an instant lack of connection, with no delay before i was told that "the card wasn't working"... well, the message was in bulgarian, so might have said, "please plug this machine into a working socket", for all i know.... Arriving in Sofia at 22:00 and still over an hour's journey to Borovets, they knew that we were in a bind. But not given to blackmail, we queried this and at that point, the representative went super-snowflake on us, and refused to deal with us anymore - including refusing to refund the money we had paid (again, after initially indicating that we would get a full refund). In the end we had to get a £90 transfer from Sofia to Borovets (for four days of skiing), then had to hire another car for the last three days (touring to Rila and Sofia), at a cost of £109. As a reputable broker, i would ask that you contact AddCar on our behalf and, at very least, get our refund for the hire that we paid for. However, I would ask that you attempt to recover the losses above and beyond the initial £67 that the hire should have cost, to compensate us for the inconvenience of the whole episode. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by NIKOLAY - 17 February 2019

" Very Satisfied "

" Very Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by GARRY AMOS - 14 February 2019

" 14 pounds for 4 days car hire. I was very happy "

" Service was pretty good, car had a bit of a bump but minor scratches. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by ALEXANDROS - 14 February 2019

" Really good Service Friendly Staff Car in perfect condition Everything as agreed "

" Really good Service Friendly Staff Car in perfect condition Everything as agreed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JAMES - 05 February 2019

" Easy to book and great prices "

" Collection was great but the agent had marked damage in he wrong side of the car on the check sheet. When handing the car back they tried to say we had damaged the car. We had to argue & explain we hadn't caused any damage it was their fault for marking it on the wrong side. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by EDWARD - 05 February 2019

" n/a "

" All good apart from discovering quite a bit of dried blood on the inside of the driver door, headlining and window. Not at all hygienic! Reported to staff on drop-off but they didn't seem that bothered... "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SOFIA, BG - Reviewed by DIONE - 04 February 2019

" Nothing to declare. "

" I have no words to express my dissatisfaction with the addcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by ELENA - 02 February 2019

" Everything was OK "

" Very professional service. I rented a car from this company for the second time and I will use their services again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JOHN - 30 January 2019

" Not good. "

" Even though I had paid extra for additional insurance I was told I had to pay for insurance at counter. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 5

SOFIA, BG - Reviewed by RICKY - 26 January 2019

" Excellent all round :) "

" Very helpful and polite staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by STEPHANIE - 22 January 2019

" Very satisfied- Ivan Ivaylo, Customer Service Desk @ Sofia airport T2 is a credit to your company. "

" Great from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VESSELIN - 15 January 2019

" Please see point 3 above "

" The counter staff made a point of taking their 'all inclusive' insurance package and never stopped making comments about me not taking it. I had some vandalism damage during my rental period and I was told their 'all inclusive' package would not have covered it. When I checked out - the counter staff kept making comments about me not taking their insurance regardless.. The car was great but I will not rent from them again. My AutoEurope reservation included CDW but when I collected the car I was told there no insurance above Third Parties unless I take their full insurance package. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NEELAM - 09 January 2019

" Your customer service was very unwilling to help and asked me to email which I have but I have had no response whatsoever - still waiting! "

" The car was in an extremely bad state - an old battered piece of junk. Not road worthy by an standards whatsoever! The following issues were faced by us: We had to jump start the car practically every day as the battery was DEAD! The steering wheel was unstable and made constant clicking noises There was constant squeaking from the rear suspensions There was no windscreen wash and we had to pull over every 20 mins to clean the windscreens with bottled water It was an automatic car with a malfunctioning transmission, we drive automatic cars so know this from experience! Finally the car had clocked 132k and I was told that in Bulgaria there are no MOT tests as far as the car is concerned! The fuel in the car was less than half which made it extremely difficult to return with the same level - hence ended up giving them more fuel! I have been renting from you guys for years and and have never come across such an experience as you have always rented from reputable renters - so this was a huge surprise!! I am extremely disappointed and with 3 young kids this was a living nightmare. When we reported these issues to the car rental company they refused to help and said they had no other cars to give us!! I cannot believe that Auto-Europe does not vet the rental companies you do business with! You guys put all our lives at risk!!! The only reason we have always booked through you guys is because of the reliability and trust we placed in you - you have totally ruined that for us - you are no different than the hundreds of rental companies out there set-up to con people! I would like someone to get in touch with me please and let me know what you can do now to retain me as a customer. I would not only like a full refund of the rental but I would like to be compensated for the extreme inconvenience caused. The rental company said to me that if I had rented from them directly - they would have given me a better car - what is that supposed to mean???? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by IVAYLO - 08 January 2019

" Smooth process and very good service overall. "

" Smooth process and very good service overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by SANDRA - 08 January 2019

" Everything went well with our booking. We will definitely try you again in future. "

" Everything was as it should be. The car was good and the service we received was efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VLADIMIR - 06 January 2019

" Everything was good except that nowhere was written the fee for drop off out of working hours. "

" Overall it was ok. The car was not good brand but i didn't have problems. They asked me to pay for drop off out of working time. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by VASIL - 03 January 2019

" everything went as expected. "

" Very satisfied from the Interrent in Sofia Airport. very helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DARRYL - 30 December 2018

" Plane was diverted which resulted in a long delay. Phoned auto Europe and was informed that it was my problem, you didn't provide any assistance or help to contact the rental company or say you would help facilitate a new rental. Just quoted T&C's. I will never use auto Europe again "

" Felt pretty cheated "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by GRAHAM - 20 December 2018

" Yes no problem "

" Very good apart from trying to get me to buy extra cover for scratches to the car which I found price wise over the top this also worried me for the three weeks that I had the car other than that all was good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DIMO - 12 December 2018

" Polite and helpful staff. Quality service. "

" Smooth operation, easy and convenient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANGEL - 11 December 2018

" Extremely good service and very nice people "

" Extremely happy, will highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MIHAL - 02 December 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANDREW - 29 November 2018

" excellent web page, easy to use and very clear information. will use again very soon. "

" very smooth and efficient pick up and drop off at sofia airport, enterprise car hire staff very helpful, definitely use this company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by PETER - 26 November 2018

" Overall very goid "

" Very good. Only issue was we were intially given a smaller car than ordered but changed back. Had to wait for cleaning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by JULIANNA - 26 November 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KIM - 03 November 2018

" When we asked about our reservation in Sofia airport, Top Rent had no record of it. They did eventually find a car for us, but there was obviously a problem in the communication between Auto Europe and Top Rent, and did delay the beginning of our journey in Bulgaria. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NIKOLA - 27 October 2018

" easy to book. i got full insurance including for any excess and i did have an accident. they were very helpful and everything. covered all costs to me quickly. so very very good. "

" Nice guys. Car i got this time was basically brand new. very good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PAUL - 25 October 2018

" Rubbish. You guys cost me a lot of money and didn't show up or answer your phone "

" Nobody met me at the airport. Nobody answered the contact phone number. I had to hire a car from another company at the airport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by CARLOS - 09 October 2018

" As per point 3. "

" Excellent service. When I arrived to the airport arrivals lounge there was already a Car Rent representative waiting to take me to their offices. The car collection and delivery process was pretty swift. Very friendly and attentive staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by MICHAEL - 01 October 2018

" When I can get my deposit back then my negative views will change "

" I had difficulty in finding where to return the car at Sofia airport and as a result nearly missed my flight. Also my deposit of £500 has not been returned yet. I got a text message saying the documents where not in the car but there was nobody there to receive the car so just had to rush to the Hertz desk and leave the key and Sat Nav back "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by HELEN - 30 September 2018

" .... "

" Very disappointed with the condition of the car, a lot more damage and scratches than were noted on the hire documents. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

SOFIA, BG - Reviewed by RAYMOND - 22 September 2018

" Please don't rent from addcar "

" The worst car hire company ever!!!yhe car was not in a good condition, on the second day it lost all power, after calling addcar it was two and a half hours before they called back, but refused to send a breakdown service out to us, but insisted that we take the car to a local garage to be fixed at our cost.. after 5 hours they still had done nothing, but tell lies about the fact that they would bring us a new car, this never happened... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by BOZHANA - 12 September 2018

" During the online booking I did not seen the clause that says needs 300 euro deposit on the day of receiving the car. I was realy shocked when , officer ask for my debit cart. Nothing wrong , but deposit money should be mentioned on initial booking. "

" N/A "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by FRANCO PIERRE - 07 September 2018

" As far as I can understand there was no doublecheck that CAR 1 had indeed received our booking via AUTOEUROPE. all is automatic computer exchange and the system failed somewhere. A I have contracted AutoEurope, I held you responsible for this failure. I had to call the help desk 3 times to get somebody who 1 transferred me to the supposedly CAR1 agency but the number was wrong and secondly never came back to us to inform us of the progress of the resolution of our issue. We had finally to stay at the airport for 1 and 1/2 hour waiting in the uncertainty of what was happening until we found the Contact of CAR1 looking for us. this was realy not a nice start of holiday. secondly we have had a very different car than what we had paid for. "

" unfortunately our booking from Auto Europe had not reached Car 1. 1. nobody was waiting to pick us up at the airport 2. they did not have a car prepared for us Despite this very negative initial conditions, they manage to get us a decent car (An estate instead of a an SUV) in a very short time. The team was friendly and helpful. Aftre a disatstrous strat of the holiday, they manage to bring us back on a normal situation very "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by DIMITAR - 01 September 2018

" I ordered a Toyota small vehicle,instead I received an old Dacia with air conditioner broken... Unexeptable "

" Nothing to say here "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by POLINA Y - 18 August 2018

" Good service "

" Perfect service! One minus for giving me Renault Clio after I paid for different group. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DAN - 23 July 2018

" Overall good service "

" Overall good service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by TEOFIL - 14 July 2018

" Very disappointed with my experience in Sofai. "

" Total disaster. First of the car was so not the one I ordered, I asked for a Renault Clio and was given Dacia Sandero. Second I asked for a navigation and was given one that did not have accurate maps in it , resulting in loss of valuable time, stress and confusion. Also the navigation kept switching itself off. When I approached the staff about it they said and I quote ' Ooh it is just the navigation. If you have any complaints just write and email..'. The car was in a very dirty condition when it was brought to me. But due to the very small window of time I could not spend time to argue. When I asked for a refund on the navigation they just said again I quote ' Just write and email'. Very very very disappointed with my experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

SOFIA, BG - Reviewed by JOHN - 08 July 2018

" All very smooth & easy. "

" Helpful staff, very efficient service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by STEPHEN - 06 July 2018

" Generally good all round "

" Would reccomend "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SOFIA, BG - Reviewed by GRAHAM - 27 June 2018

" Good prices "

" Easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by LYUBOMIR - 26 June 2018

" Great price for value "

" Kind, helpful and professional, we will use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by STUART - 19 June 2018

" As Above I hire cars roughly every six weeks and I've never ever had this problem before in two years hiring cars through Auto Europe "

" Very bad service Hertz cancelled my car hire because I was one hour late in collecting the vehicle and And had let it go to another customer what annoyed me was there was no other vehicle that they would give me and said that they did not have one single car left to hire out that day !! Which I find very hard to believe The very unhelpful receptionist basically told me to go and find another hire company and would not refund my money that had already been paid I will never Hire from Hertz again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by LIEL - 17 June 2018

" HI. UNFORTUNATLEY I RECIEVED A VERY NOT GOOD SERVICE. FIRST - I WAS WAIT FOR SOMEONE MORE THAN 30 MIN TO COME PICK ME UP AND TO MY CAR/ SECOND - THE CAR WASN'T WHAT I ASKED FOR AND IT WAS VERY NOT GOOD CAR - LOT OF NOISE. THIRD- AT THE DROP OFF I ALSO HAD TO WAIT MORE THAN 30 MIN TO SOMEONE - WHEN THEY KNEW WHEN IM COMING "

" HI. UNFORTUNATLEY I RECIEVED A VERY NOT GOOD SERVICE. FIRST - I WAS WAIT FOR SOMEONE MORE THAN 30 MIN TO COME PICK ME UP AND TO MY CAR/ SECOND - THE CAR WASN'T WHAT I ASKED FOR AND IT WAS VERY NOT GOOD CAR - LOT OF NOISE. THIRD- AT THE DROP OFF I ALSO HAD TO WAIT MORE THAN 30 MIN TO SOMEONE - WHEN THEY KNEW WHEN IM COMING "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 4

SOFIA, BG - Reviewed by STUART - 17 June 2018

" Excellent "

" Good service and nice guys to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TOM - 11 June 2018

" Was a very smooth experience with CarRent and I will be using them again on my return to Sofia "

" Fast, efficient and great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by COLIN - 02 May 2018

" Good "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by JOHN - 29 April 2018

" all good "

" quick, efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JOHN - 29 April 2018

" auto europe just intermediary. were offering best deal at sofia at time and would use again if this still the case "

" quick, efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by NIGEL - 03 July 2015

" there was no mention of the distance from terminal 1 to terminal 2 ,we had to take a taxi ride.We were disappointed at the arrival desk in terminal 2 as we were required to pay additonal deposit for the car as hertz anly accepted a credit card deposit for the total insurance at their desk.We had already paid the full amount to Auto europe "

" We had to pay an additional amount to HERTZ as they did not accept that we had paid you for the full insurance. The staff were ask to set the sat nav we purchased from them to guide us to our hotel,the information was incorrect and instead of a 20 minute ride ,it took us 3 hours,which they said was not there fault.On arriving back in sofia the staff were very rude accusing us of scatching a brand new car,which in fact turned out to be just dirt on the body work. we would suggest that the staff in sofia be much more polite and courtious to clients. We would not recommend the use of Hertz again. The only good point about the experience was the car was just what we wanted when we hired the car on line. "

SOFIA, BG - Reviewed by PAUL - 29 June 2015

" I don't usually rent a car when I travel, but as I had to fly into Sofia instead of Burgas (4 hour drive away) I had no choice. I was a bit nervous about it, but the booking process was easy and the voucher came through immediately. I would use Auto Europe again. "

" Even though we landed at after 8pm, the Hertz desk was still open. Not knowing Sofia Airport I hadn't realised that T1 was not by T2, and the being an evening landing the shuttle bus between terminals was finished (I was told). However the young lady at the Hertz desk drove to T1 to pick us up, which was fantastic and saved us so much trouble! The process to collect the car was simple and quick, the car was a brand new Opal Corsa (16km on the clock) and returning the car was hassle free also. Everything you would expect from Hertz, and more!! "

SOFIA, BG - Reviewed by NICHOLAS - 13 June 2015

SOFIA, BG - Reviewed by MAKSIM - 12 June 2015

" I had a huge problem with the last transaction.I made through Auto Europe.I rented a car in Bulgaria with your agent TRCar.I complied with all your terms and conditions,but TRCar did not respect the agreement. Voucher: UK3275341 The arrival instructions on your Voucher were unhelpfull and not accurate. "

" Voucher: UK3275341 There was no agent from TRC waiting for me in the airport. I had to find alternative transport to get to TRC office. Whilst in their ofice I had to wait 40 mins. before I was attended to. Then TRC changed the terms and conditions of my rental and wanted me sign another insurance policy. TRC would not let me have the car If I hadn't agreed with these terms and conditions and agreed to a block on my bank account wich is still blocked today.TRC staff were extremely unhelpfull and unproffessional and the delay (90 minutes) in obtaining the car caused me considerable inconvenience. "

SOFIA, BG - Reviewed by WEI - 09 June 2015

" The car was a bit old, was expecting a better car "

SOFIA, BG - Reviewed by MICHAEL - 08 June 2015

" Please contact Top Rent for me and find a slight refund "

" I was a day late arriving. The hire company had no car for me and would not negotiate on rates seeing as I still had 2 days of hire left and already paid for! "

SOFIA, BG - Reviewed by MICHAEL - 08 June 2015

" Customer service was rude and unhelpful, I reported the person responsible via their site but they never responded, it seems from the internet this is very common "

" Disappointed they gave me a car smaller than I paid for but the service was very good "

SOFIA, BG - Reviewed by ELAINE - 08 June 2015

" Insurance could be more inclusive, have found supplier who waivers the excess "

" Great staff, great service, great price, great car "

SOFIA, BG - Reviewed by ZDRAVKO - 01 June 2015

SOFIA, BG - Reviewed by BARBARA - 28 May 2015

SOFIA, BG - Reviewed by PAUL - 24 May 2015

" On arrival at Sofia airport I contacted Top Rent to be told that our reservation had been cancelled Following which I contacted Auto Europe and was on the phone for over 30mins while things were sorted out (no idea how much this has cost me yet) in all from arriving at Sofia it was about 1 hour sorting out what I thought had been arranged in March. Once we had the car all went well good car and on return Top Rent transferred us back to airport without any problems. "

" happy with service from Top Rent. "

SOFIA, BG - Reviewed by RENUKA - 06 May 2015

" Good site, great price, got want we asked for at the other end. Whole experience simple just how it should be. "

" Lovely service, even got a brand new car and souvenir to come away with - fantastic! "

SOFIA, BG - Reviewed by RICHARD - 25 April 2015

" It was a no flaw experience. "

" A friendly efficient company to deal with. "

SOFIA, BG - Reviewed by RAYMOND - 28 February 2015

" Friendly staff. Prompt service. On the road within 15 minutes of arrival you couldn't ask for more. I'll use them again and again. "

" Keep up the good work. "

SOFIA, BG - Reviewed by JOHN - 02 July 2014

" Service was good but unfortunately when we booked through auto Europe we did not realize the service operated from terminal 2 and not terminal 1 so we had to taxi between terminals. "

" As above when booked through auto-Europe did not realise that Hertz operated from terminal 2 and not terminal 1 so had to taxi between airports. "

SOFIA, BG - Reviewed by PETER - 20 June 2014

" Very good price. "

" Friendly, helpful staff in the airport. Great car. "

SOFIA, BG - Reviewed by KELVIN - 09 June 2014

" The process of choosing and paying for a car was straight forward. The website was clear and unambiguous. "

" The customer service clerk spoke good English and explained the process clearly. He was friendly and courteous and inspected the car very thoroughly before handing it over to us, pointing out dents and scratches that I had not seen. A "Guide to Driving in Bulgaria" that explained road signs and local highway customs would have been useful. "

SOFIA, BG - Reviewed by ANATOLIY - 28 April 2014

" Just because i booked the car in the last possible moment due to extraordinary circumstances (a Funeral).The Staff was Very helpful. Very Good service. Thanks "

" Just because i booked the car in the last possible moment due to extraordinary circumstances (a Funeral).The Staff was Very helpful. Very Good service. Thanks "

SOFIA, BG - Reviewed by ROBERT - 14 April 2014

" We received good service on line but not so good product. "

" Sofia Enterprise is below rubbish. The car had no fuel in it when we picked it up meaning we had to find a garage 1st thing! It had bad damage to the bumper and loss of fog lamp. As for how it ran well let's just say I have never driven a car this bad.! The service is also in terminal and British flights go to terminal 1 meaning we had to get a taxi each way at €20. Make sure you have cash or you have a 4 k walk "

SOFIA, BG - Reviewed by VITALIJS - 02 April 2014

" Great deal "

" Full to full tank would have been easier. "

SOFIA, BG - Reviewed by JEANETTE - 27 March 2014

" We have always hired from you, and always will . The cars are great. The service is wonderful . Need I say more. "

" Great! "

SOFIA, BG - Reviewed by MICHAEL - 09 January 2014

" I have no problems with Auto Europe, you supplied exactly what you offered but I will NEVER again use a car from EUROPCAR "

" The car supplied was ok, but I would suggest that you do not use them; it will damage your reputation. When returning the vehicle they accuse you of damage that already existed on the car & then want you to pay for this damage. This has happened on the last 2 occasions i.e. during Sept/2013 & Dec/17 to 07/Jan/2014 Never again will I use Europcar, they spoiled the end of our, what had been a very enjoyable holiday "

SOFIA, BG - Reviewed by ROGER - 27 October 2013

" Nothing to think of "

" Can't think of any improvements "

SOFIA, BG - Reviewed by STEVEN - 10 July 2013

" Not clear if I can reclaim my Excess waiver or not. "

" Staff very helpful and informative. Collection and drop off were very easy and trouble free. Car was not in the best condition and had quite a lot of damage. "