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SOUTH AFRICA CAR HIRE REVIEWS
Car hire reviews in South Africa
If you’re interested in a safari experience, South Africa is perfect. Enjoy the “Big Five” and then immerse yourself in some authentic African culture. The country has plenty to offer those interested in African history, culture and European influences on the continent. With wonderful marketplaces, museums and various tourist attractions, Johannesburg is the ideal location to hire a car from.
Providing tantalising quotations and offers, together with an award winning customer service is what Auto Europe excels in. Through our trusted long-lasting partners, we are able to offer convenient pick-up locations across South Africa, including at popular locations such as Cape Town. Along with car hire, we also offer luxury car hire, motorhome hire and a transfer service. Have a look at our car hire reviews in South Africa section to find out exactly what our previous customers have thought about our service.
AUTO EUROPE SOUTH AFRICA Car Rental Reviews
Average Rating for Auto Europe :
CAPE TOWN, ZA - Reviewed by DAVID - 16 September 2025
" The car was brand new and the exact model promised. It was rather basic and underpowered but I wasn't familiar with the model. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DIANA - 15 September 2025
" I have used Auto Europe for many years. They never disappoint. "
" Efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by KEITH - 07 September 2025
" No problems, so no complaints. "
" Seem to be reliable and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by NTOMBIZONKE - 07 September 2025
" A memorable experience , easy to drive car and very comfortable . "
" Very friendly staff who prioritised customer care and satisfaction "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by EMMANUEL - 22 August 2025
" I just felt I was intimidated and robbed by a cooperate body. This is my first time of renting from you and definitely going to be the last, I told you staff on the counter that Monday night.. Client friendliness is not in your dictionary at all, "
" Your company is not client friendly at all. Charging somebody over R29000 to rent him a car of less than R300 for less than 24hrs is inhuman. Taking over 3 days to refund him his money back in this IT era is criminal. Please refund me my money, your car was returned in same condition as was confirmed by your inspector before I left your post "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 20 August 2025
" Always quick and easy to rent from Bluu. "
" Very friendly and efficient staff. The car ran flawlessly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PARESH - 13 August 2025
" Was a seamless experience for pick up to drop off. "
" Efficient and easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALEX - 05 August 2025
" Overall, it worked fine but with a significant excess on the line, picking up a car with so many scratches was in-nerving. Hence, many photos were taken by me to cover myself. "
" I was surprised that there was not an option to pay for additional insurance to give full cover, with zero excess, at the desk. Also, on collection the car had many scratches and chips on it (a number of these were not listed on the rental paperwork) as well as the parcel shelf being split. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by NEIL - 29 July 2025
" Easy to book and there were no issues with the rental process when we arrived. "
" Easy to complete the rental and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by JENNIFER - 15 July 2025
" Generally never had an issue, but it would be helpful to be made aware when booking that we need to request a car that can take care seats. This may have been in the small print of the documents received, but the gentleman on the line could not confirm this with me. "
" Such wonderful service from the team. We were assigned a car that didn't have the capability of using our car seats. Unfortunately we were not made aware by Auto Europe that we had to ask for this in advance. The team at First Car really went out of their way to find us a suitable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by TIMOTHY - 07 July 2025
" Would use again "
" All good, generally, but collection was protracted and difficult "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PEVRILL - 04 June 2025
" Auto Europe provides a "no extras" option which certainly delivered this time! :D "
" Past experiences with car hire have left us wary, expecting little problems, little "extras", etc, BUT everything went smoothly, quick efficient with no extra costs at all. The whole experience was wonderful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 31 May 2025
" I do recommend Auto Europe to all my friends and they have all had good experiences and good value "
" I rent cars with you regularly and my experience is consistent, efficient and a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by STEWART - 20 May 2025
" Very good "
" Great service especially when returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by CAROLINE - 02 May 2025
" see comments about Budget. Please resolve this "
" Budget Rental in SA took a FULL credit card charge for the security deposit instead what was in the rental agreement and despite what the agent said. I am still waiting for my refund a week later. the car was delivered back pristine "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PIETERMARITZBURG, ZA - Reviewed by HILARIO - 30 April 2025
" At Cape Town Airport we were given a Suzuki SWIFT than Renault . So much better than KWID. "
" in PMB for five nights. We had a Renault Kwid. Very unpleasant to drive - handled like a tractor. Took the car back four times to complain. On the 4th day we were given a VW Polo. Much better. We didn't expect to be charged for (1) a second driver because I was the only one who would drive the KWID (2) nor for filling the tank because we had to cross town 4 times to see if we could get a better car within the same category. Wasted some of our holiday driving across PMB to ask about a replacement. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by NIGEL - 29 April 2025
" Auto Europe generally have good prices/easy to use website "
" Easy check in. Efficient documentation. Clean offices. Good price. Easy pick up from the car park. Good quality/value car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by MARION - 23 April 2025
" Have used auto-europe for years, booked car rental while I was over in UK, and was taken to www.autoeurope.co.uk site. Was refused car rental at Avis office because voucher reflected an 'international rate' and not one available to SA residents. Nowhere does it state that the country of residence must be definedat the time of booking. Called Auto-Europe and was told I would be refunded money - but I was left with no car - so had to hire from another provider at a higher rate than I had paid. "
" The car rental was booked while over in UK. Was refused car rental on the basis that the rate reflected a booking only available to international visitors and not available to South African residents. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by JOHN - 20 April 2025
" Always easy to book and amend if needed "
" 5th rental in 12 months, always good service, will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 20 April 2025
" I have hired many times over the years but this was the first time with Bluu the price was favourable and the experience was excellent. "
" Very good experience which was helped by the excellent service and attention given by Nauweed. I will be looking to hire again with them later this year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PIETERMARITZBURG, ZA - Reviewed by THEOPHILUS TEMBINKOSI - 19 April 2025
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DENNIS - 14 April 2025
" I have used 3 or 4 of rental businesses at CPT First has been the best experience so far and would be happy to use them again, subject to their rates remaining competitive. The staff were excellent throughout, front desk and the guys handling the cars. "
" All good.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GEORGE, ZA - Reviewed by MARGARET - 12 April 2025
" very good car, people, company "
" very good car, people & company "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DANIEL - 11 April 2025
" Auto Europe provided a good service. "
" I was overcharged and the car rental company have not responded to me. Very poor customer service. I would not use them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by SANDRA - 04 April 2025
" I frequently recommend both AutoEurope and First Car which I have been using for many years. Always a helpful, efficient, well-priced service. "
" Always a pleasure to book with First Car. Appreciate the free additional driver and service is always efficient. Good quality nearly new cars and friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 02 April 2025
" No problems at all. Very reliable. "
" First rate, reliable car hire company who can be trusted. Everything was excellent. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LAURIEL - 30 March 2025
" All good "
" Very easy with great employees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by STEVEN EDWARD - 30 March 2025
" Very easy to book and very good advice re insurance! Thank you. "
" Excellent service just what you need when on a tight schedule. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 29 March 2025
" Been using Auto Europe & First in South Africa consistently for the last decade & am happy...but you've never offered me a freebie upgrade! Might be nice touch next time as I'd really like to try the new model Suzuki Swift. "
" Excellent & cost-effective service as usual from First. Will book again in October 2025 for another month. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 25 March 2025
" Always recommend Auto Europe to friends. Customer service excellent. "
" Excellent all-round and aways use First Car in South Africa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NEIL - 22 March 2025
" Good value and easy pick-up and drop-off "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARTIN - 21 March 2025
" AUTO EUROPE ARE GREAT "
" ALL GOOD EXCEPT HIGH MILEAGE CAR "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by EUAN - 21 March 2025
" Worked perfectly "
" Worked perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 15 March 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KENT - 14 March 2025
" I'm unfortunately not able to recommend Auto Europe considering the end service recieved from First Car hire. "
" Having dropped off the vehicle we where charged close to R400 for refuelling which was a surprise to me as I had refueled the vehicle prior to dropping it off and had the proof there of! I had to go through the whole hassel of phoning and rasing a formal query online before being refunded the total amount... Pure fraudulent behaviour by First Car and I would therefore not recommend them to anyone! Would strongly advise against the use of their service as I'm not endorsing dishonest businesses no matter how good the price might be I would suggest avoiding First Car hire. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by DAVID - 12 March 2025
" 100% happy "
" Great service, great staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 12 March 2025
" All good "
" All good, staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANTHONY - 11 March 2025
" Very good experience "
" The only minor issue was that I was not told that the car had tags for the toll roads "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEPHEN ROY - 10 March 2025
" I thought I had rented from Auto Europe only to be handed over to a third party, Bluu. I should have been informed. "
" Very good until the last moment. I get a bill for fuel usage after I had filled up simply calculating my fuel consumption on how many Kms I had done. The bars were showing full and I was fair in doing so. I don't think I deserve a penalty of R 80 plus an additional R 180 charge for fuel. I have written to the company and have received no reply. So I would never use or recommend them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTONY - 07 March 2025
" Just happy "
" Good service and gave a 1 level upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by KAREL - 05 March 2025
" Please see my previous answer "experience with BLUU" as it is, in my opinion, the same "
" I was a little unhappy about / with the size of the vehicle and the fact that the car was automatic. But as we have done only 565 km (without any problems of technical or other nature) it was actually fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LESLEY - 04 March 2025
" Auto Europe are always easy to deal with. Shame about some of their suppliers. "
" A small chip was found on the passenger door for which I have been booked billed. However, they are not responding to my requests for an invoice and the amount taken from my credit card is more than the amount they said it would be. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 28 February 2025
" Good range of cars at competitive prices. "
" Car was ok, very basic. The front drivers seat could not be adjusted sufficiently to allow my wife to reach the pedals, whilst she is only 5 feet tall (not unusual for a lady) she can reach the pedals in every other car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ALLAN - 23 February 2025
" Excellent in every respect. "
" Really excellent. Have rented from First for many years and will keep doing so. Well done - many thanks!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by WILLIAM - 21 February 2025
" Saved me about a third of direct hire cost. "
" Disappointed at cost. A 3 hour less hire period would have halved cost, that is booking with Avis.co.za. Honesty doesn't pay. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 21 February 2025
" Only missing return of deposit. How long should that take. Good car. "
" All went well. Awaiting return of deposit. How long should this take. Car was returned on 18 February "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 20 February 2025
" Main price was good, but price quoted for the additional driver was incorrect - out of date by more than a year according to Budget "
" Pick up was very slow. I had entered my details online beforehand so was in the priority line. The ordinary line would have been faster, and despite them having all my details pickup still took an age. The vehicle was relatively new and fine - but had not been properly checked - the windscreen wash was entirely empty (as I only discovered when I badly needed it) "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by NORMAN - 19 February 2025
" In nearly 30 years of holidaying in South Africa and utilising associated car rental hire this was our best enperience in all respects. "
" This was an excelent rental exprience. Easily booked on-line, all documentation simply produced, and the offered vehicle was competitively priced. Collection at Cape Town was immediate and straightforward and the car exactly as required. Return was equaly easy and refund of deposit prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 14 February 2025
" Nothing more to add. All very good. "
" As usual First Car were excellent. Staff are great, the car was immaculate. My deposit is being returned in full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY LUTHER - 14 February 2025
" Smooth but expensive "
" Car was fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by CLIVE - 12 February 2025
" Easy efficient car hire good price clear terms and conditions have use you for a long time. Keep up the good work. Will definitely use you on my next visit. "
" Great customer service car ready on arrival. Nearly new car. Easy drop off. Please pass on my thanks will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by IAN - 12 February 2025
" Smooth experience from start to finish "
" Great, friendly service. Vehicle was perfect - thanks ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 11 February 2025
" Straight forward car hire with full documentation provided prior to pick up. "
" Avis were very helpful and delivered the vehicle to our hotel for a small additional fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NIGEL - 30 January 2025
" Satisfactory "
" Too much time spent on checking minute chips to widshield. First optionof car not available, second option not well explained "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by GEORGE - 11 January 2025
" Overall the car was good pick up and drop off staff very help full. Drop off was eay and quick "
" A very slow and complex pick up seemed to go forever not good after a 12 hour flight "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JOSEPH - 09 January 2025
" Easy booking, good price, great car rental "
" Easy booking, good price, great car rental "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PINETOWN, ZA - Reviewed by DEREK - 05 January 2025
" The boot size of the car i selected was important to me at a reasonable price and that is why I searched for a Nissan x-trail which was advertised by First Car. When i went to pick up, I was told that they don't have any X-Trail's in their fleet which understandably disappointed me. I appreciate that you say that it will be a Nissan X-Trail or similar equivalent, but if you don't have an X-Trail in your fleet, you shouldn't advertise this. I was given a car with a much smaller boot. Fortunately your team in the Pinetown branched searched quickly for a similar car with a larger boot and that afternoon were able to source a Haval H6 which suited my needs and was available the next day. The team on site acted quickly to make up for, what I believe is a miss sell from management. I am not sure if this is First Car issue or Auto Europe. "
" The boot size of the car i selected was important to me at a reasonable price and that is why I searched for a Nissan x-trail which was advertised by First Car. When i went to pick up, I was told that they don't have any X-Trail's in their fleet which understandably disappointed me. I appreciate that you say that it will be a Nissan X-Trail or similar equivalent, but if you don't have an X-Trail in your fleet, you shouldn't advertise this. I was given a car with a much smaller boot. Fortunately your team in the Pinetown branched searched quickly for a similar car with a larger boot and that afternoon were able to source a Haval H6 which suited my needs and was available the next day. The team on site acted quickly to make up for, what I believe is a miss sell from management. I am not sure if this is First Car issue or Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WARWICK - 04 January 2025
" Auto Europe should negotiate reasonable car hire extension rates where flight changes are beyond the customer's control. "
" The price is very competitive on the rare occasions there are no flight changes, but any forced changes by the airlines more than 2 hours after original booking, the extension is very onerous pricing, so we had to drive to the airport+ back + there again, as we were unprepared to pay the extra. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 03 January 2025
" As above "
" I was a bit disappointed to find that there is a compulsory refilling service after the rental. This was not made clear on order. I returned the car full and yet the refilling service was still charged and a derisory amount of fuel put into the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by ELMARIE - 03 January 2025
" I hope that Auto Europe can assist to sort this out. I have had 2 bad experiences with rental in South Africa through the vendors they use. "
" I was very unhappy with my rental experience. When I arrived to collect a car, there were no cars available. I had to wait an hour to get a car. Furthermore, I filled up with petrol just before dropping the car off at the end and have evidence of this on my bank statement. When I dropped off the car they said all was fine and I was asked to sign to confirm the rental was complete. I later received a copy and on it they had added refueling costs which were not needed as I had returned the car with a full tank. That cost was not returned with my deposit. I sent them an enail to complain but heard nothing back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by HESTON - 01 January 2025
" Quick collection, honest on condition of vehicle when collected and returned. "
" Professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 22 December 2024
" Easy to use. If the price drops, easy to get a refund "
" All went very well. I particularly liked that refuelling charge is only R45 so easier to return without refuelling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 20 December 2024
" Very disappointing service from Avis/Budget and really not helping your reputation "
" Collection of the vehicle was very slow with long queues waiting and return of vehicle completely chaotic, car park full, queues waiting in the road! I have now received a further invoice from Budget asking for additional payment saying your voucher did not cover full payment. This has never happened before and I do not think it s correct!!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 19 December 2024
" Apart from the quirks of First's deposit arrangements, everything else went smoothly. "
" The only issue is that they actually charge the deposit to the credit card rather than just placing a hold on the amount. They invoice any charges - tolls, etc. - very quickly, but say it takes up to three weeks to refund the balance. Why? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 19 December 2024
" No problems Excellent service !!!!! "
" Well done Excellent !!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 03 December 2024
" Easy booking & good prices "
" Have rented from First Car on five occasions in the last 12 months (totalling 17 weeks) with absolutely no problems. Courteous staff and good (usually new or nearly new) cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARTIN - 02 December 2024
" See above "
" Good service and car. Petrol gauge showed full when car returned but still charged small amount for petrol which was not worth challenging. A bit of a con !!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANDREAS - 30 November 2024
" Excellent service "
" Very friendly and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 28 November 2024
" Its nice to get a smile from the counter staff "
" They are efficient, friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARGARET JANET - 27 November 2024
" Car a bit tinny! "
" Staff outstanding. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GRAHAM - 25 November 2024
" Auto Europe faultless.Budget less so "
" Original car had flat battery.Had to unload and reload in replacement vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by GRAHAM - 23 November 2024
" Budget cheap but want to charge for anything to make profit "
" Hub cap was missing on return and I am being told it was there on pick up - car was in poor condition and I doubt the hub cap was fixed properly so annoyed to have to pay for it .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by ANDREW - 21 November 2024
" Quite simply Auto Europe is the Best "
" I always choose First car over the many years of hire as I find the staff genuine and helpful throughout, most importantly knowing that they are not looking to make up charges on return of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 21 November 2024
" Hazzle free rental bookings "
" The final invoice received from Avis had an invoice amount of appr ZAR407.00 on it for "time and travel". Vehicle was taken and given back well within the AutoEurope voucher conditions. I did lodge a complaint with Avis. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by ROGER - 16 November 2024
" The cars, the people and the service is excellent "
" I have used them many times. The experience has always been first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DIRK - 15 November 2024
" All good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WILLIAM - 02 November 2024
" Never any problems "
" Always efficient service and cars are usually in great condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 23 October 2024
" Great service "
" Experience with staff was excellent. However, AutoEurope does not give full cover(including windscreen, chips, etc.) at First Car as what I experienced with Budget the previous month. I had to take out aditional cover. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by PETER - 17 October 2024
" Great service and good prices. "
" Good service and the vehicle was just what we required. It was almost brand new in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SKUKUZA, ZA - Reviewed by GRAHAM ALEXANDER - 12 October 2024
" Good experience, car was excellent service good. "
" Very efficient at both pick up and drop off. Car was great and in perfect condition. Only concern as with all car hire is the insurance position very unclear what is covered by the voucher versus the offer at the desk "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEPHEN - 11 October 2024
" Used AE for a few years now and always found them good and have never been let down Really good during Pandemic as regards refunds "
" Local company in Cape Town SA 10 min walk from my hotel. £82.00 for 5 days for 4 door hatch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by SANDILE - 08 October 2024
" It was a good one indeed. "
" Not bad at all. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ALFRED - 07 October 2024
" I am not very happy and await6 QAvis's advice re costs "
" they are seeking to penalise me for what they say is a dent on the rear of the vehicle. I cannot see it at all on the photos they sent. We picked up the car in the dark and returned it in daylight. When I returned the car despite looking very carefully I could not see what the returns folk were pointing at so I filled in a reporty saying so immediately. I am now being told that repair costs are to be advised. I am not happy about this. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by DOROTHY GAIL - 01 October 2024
" Best package available with zero excess insurance and unlimited mileage. "
" Great customer service and given our first car choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by HENDRIK STEPHANUS - 30 September 2024
" Hazzle free bookings and best service "
" Very efficient, helpfull and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by RICHARD STEPHEN - 19 September 2024
" Nothing further to comment "
" The first vehicle they provided us with, the car fob battery was low so they gave us a replacement vehicle which was not the same caliber of car, a lower rated model. It drove well but we were very disappointed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by QUINTON - 06 September 2024
" Not a great experience "
" Very long collection time, over an hour! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 05 September 2024
" Consistently great experience "
" Excellent overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HEATHER - 27 August 2024
" Once again, great experience "
" As before, great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 11 July 2024
" Generally a good experience. I would use bluu again "
" Well run. Only problem is that the group of car includes diverse cars so that you often don't get the car you booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 05 July 2024
" All as above. "
" The car was good mechanically but the bodywork had multiple dents and scratches and had been recently washed but not dried properly so you couldn't see the problems with the bodywork very clearly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NELSPRUIT, ZA - Reviewed by LAWRIE - 29 June 2024
" Good online service as always "
" Great service but could do with more personell on desk to avoid collection queue's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LAWRIE - 29 June 2024
" great ease of booking "
" Good service, but delays in a queue when picking up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 20 June 2024
" I cannot get hold of a physical person. I receive charges unexplained. On booking the price is the price but i constantly receive additional charges "
" I have received an invoice from BLUU. I thought payment was made to you. I tried ringing the above number. There is no one ever in your office. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by ALEXANDER - 02 June 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRIAN - 01 June 2024
" Unsatisfied as the headlights on the car hired were very poor, as in very unsafe to drive at night. Headlights were not bright enough to see where driving. Brights had to be used to see. As the headlights were not adequate for night driving, the use of the car was limited at night. "
" Unsatisfied as the headlights on the car hired were very poor, as in very unsafe to drive at night. Headlights were not bright enough to see where driving. Brights had to be used to see. As the headlights were not adequate for night driving, the use of the car was limited at night. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by DANIEL - 30 May 2024
" No comment Definitely happy to use there service again "
" Professional with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GEOFFREY - 27 May 2024
" All good "
" All good, thought the R35 admin fee for the R8 toll fee was a bit steep. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALNOOR - 26 May 2024
" I filled full tank but they still charged extrs "
" I filled full tank but still charged extra "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WILLIAM - 24 May 2024
" Very efficient and courteous staff "
" Always efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by PHILIP - 20 May 2024
" Easy Booking "
" Good efficient service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JOHN - 19 May 2024
" Very efficient service. "
" Very efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAEME - 13 May 2024
" All went as planned and no issues. "
" All went as planned and no issues. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STELLENBOSCH, ZA - Reviewed by DAVID - 03 May 2024
" Everything was great "
" All went brilliantly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 26 April 2024
" Auto Europe have almost always given us a good service and we have used them for multiple rentals every year for several years "
" The only issue was that the batteries in the key fob ran flat during our rental. This meant that we returned the car without refuelling as the display said that the engine wouldn't restart if we stopped to fuel up. I did argue that we shouldn't pay the refuelling charge (but would obviously pay for the fuel used). This was less than £2, so not a big deal for us but equally, not a big deal for them to insist on charging! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 25 April 2024
" Hazzle free dealings with AutoEurope. Also best/lowest prices received "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER CHARLES - 24 April 2024
" Experience was great would hire a car from them anytime when I'm in Cape town "
" Friendly staff, service was good and the car was not big but very economical and light on fuel "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by BUKHOSI - 16 April 2024
" I love it "
" It was a great experience the car was in great condition.the staff were wonderful swift drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALBERTUS - 15 April 2024
" All rentals booked via Auto Europe to date met all my expectations. "
" Car received was not the model booked, but it was suitable for my requirement and did not detract from the experience of using First Car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GUY - 12 April 2024
" Great all round "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NIELS - 12 April 2024
" Trying to lodge a complaint with Auto Europe is not easy. You have to upload invoice and credit card details in order to lodge a complaint online which I was not prepared to do. Calling their phone number takes you through to a call centre where English is not easily spoken and gives rise to confusion and difficulty in making your complaint understood. "
" Chaotic and Dangerous. Two days into rental, was called to say they had 'sold my rental car' and needed to replace it. Kept me waiting for half a day for the replacement vehicle to arrive only to find it older and with greater mileage on the clock than the original vehicle. Upon inspection, road wheel and spare wheel tyre pressures were dangerously under-inflated. My rental contract was 'full to full'. Made sure I filled up at a petrol station 3km away from the rental returns depot and got charged R427.47 for refuelling!!! All in all, I will never do business with First Car again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by ANDREW - 10 April 2024
" Clear "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by NICOLE - 10 April 2024
" 10 out of 10! "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 04 April 2024
" Auto Europe is fine pro a decent service however the hire car providers need to be watched very carefullyvide "
" We arrived into Cape Town Airport aroung 4.45pm. Collecting the car was a long walk from the terminal but once there was relatively quick. Despite being told that we would find a staff member to review the car with us there was no one at the car pickup area. We were told it was the weekend and why should staff inspect the car with us. We inspected the car ourselves. The car provided was ok, with small ares of damage as expected on a car with +38000km registered. Over the rental the ignition key battery became flat and would no longer lock or unlock the car. The return was quick but we were not given any document confirming tank level or condition. I had to pay a deposit of ZAR5250 on pickup and was told this would be refunded on the cars return. I was shocked to see on invoice emailed to me on my return to the UK that I had been charged ZAR2250 for Young Drivers insurance surcharge. I am 64 and have held a drivers licence since I was 16 and was the only driver of the vehicle. I used the online forms to query this charge however Firts Car did not refund and failed to answer my query. I had to telephone them in South Africa and the handler agreed that this was incorrect and said i would be refunded the amount. I wait to see if this occurs. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by PETER - 30 March 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOY - 24 March 2024
" Always easy to book and competitive prices. "
" I had a bad experience with First last year but decided to give them another go this year. However when I went to pick my car up I was told I was a debtor and they could not release the car to me. This it seems relates still to last years problem and they claim I never paid for the chipped windscreen which they actually took from my credit card mid rental without consulting me. If this was really the case then I wonder why they have never contacted me in over a year! This was extremely embarrassing and time consuming before they eventually released the car to me. So far I have not had my deposit returned from this year's hire so I suspect that I'm going to have further problems! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by CLIVE - 21 March 2024
" . "
" Apart from an under-inflated tyre warning lamp showing intermittently, the car and the service were perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by NEIL - 08 March 2024
" Very efficient "
" Brand new car - no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GERARD - 07 March 2024
" Great value and easy to navigate to get the car I wanted "
" Despite filling out all the advanced paperwrok on line I still had to queue for at least an hour to get to pick up the car. Drop off was chaotic but at least did not take long. The car itself was great and the value of Auto Europe is good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRUCE - 05 March 2024
" The car was brand new, although had been scratched through the delivery. Excellent car with superb space for people and luggage. "
" Excellent car and staff at beginning and the end of the month "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by HENDRIK STEPHANUS - 05 March 2024
" My go to Car rental company - always!! If you have an issue they solve it. "
" Pleasant experienced without any issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by CLIVE - 04 March 2024
" As stated above. Very good. "
" Very good experience new car friendly and efficient staff. I would of liked a signed form them when I returned the car stating everything was satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HEATHER - 04 March 2024
" Excellent experience as usual. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JEREMY - 04 March 2024
" Will use again next time. "
" Very efficient communications once I booked, & at the end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALAN - 04 March 2024
" What was particularly good was the number of staff on duty to coup with the high demand on arrival day with Avis' Fast track system. Excellent ! "
" I have used a number of providers over the years and this was better than any that I have experienced at Cape Town. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 02 March 2024
" faultless "
" first class all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TIMOTHY - 29 February 2024
" Easy to use and good value "
" All was as good as could be hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLEM - 28 February 2024
" Every step of the rental process was seamless and efficient. Thank you to all involved! "
" Every step of the rental process was seamless and efficient. Thank you to all involved! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALEXANDER - 26 February 2024
" A very satisfactory hire. The lady at the drop off at Cape Town airport was extremely helpful "
" They were very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 25 February 2024
" VG "
" They were thorough and honest. They also drove us to the short stay drop off point in the car: never had that before "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 20 February 2024
" Good price and service "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ADAM - 20 February 2024
" GOOD SERVICE FROM FIRST BUT. VEHICLE UNDERPOWERED "
" VEHICLE SIGNIFICANTLY UNDER POWERED "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JAMES - 19 February 2024
" Arrived one hour late due to traffic problems and was charged a extra day "
" Check in was poor, tried to charge me for items which were prepaid. Charged me for 2nd driver which I was sure was included in my booking. The car had literally dozens of small scratches and windscreen chips which were noted at the pick-up. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DURBAN, ZA - Reviewed by ERNEST - 19 February 2024
" It was excellent service "
" Budget were great , no issues Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 18 February 2024
" Auto Europe's website is easy to navigate and complete a booking. Choice of vehicle types and levels of insurance/comparative pricing are clearly visible/explained and prices are mostly competitive compared to other UK brokers/suppliers "
" I rent regularly from BLUU at Cape Town airport. They are friendly, efficient and provide well maintained vehicles at a fair price. Only issue I've had (on more than one occasion) is the refuelling fee to put a couple of litres of fuel in even though I've just filled the car up and driven only 3km from the petrol station to the car rental centre. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GRAHAM - 15 February 2024
" Bluu Cars seemed to be very much lower quality than I would have expected. "
" The first car offered had scratches and marks on EVERY panel some of which were marked on contract most of which were not. After commentating the vehicle was replaced with another car that was scratched all over. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by SHEILA - 15 February 2024
" Unless this is resolved - I am very unlikely to recommend you to anyone - on the contrary - I would advise against based on this experience... "
" Very unhappy Have been sent an email by Avis advising they are about to deduct 3141.52 ZA Rand from my Credit Card when everything was paid upfront with yourselves before my departure. I have contacted both Avis in ZA about this and yourselves - but have heard nothing from either yourselves or Avis - save this request feedback automatic form!!!! See cut and paste from Avis email below! In case of any queries about the release of the authorisation hold, please contact your bank. Below are the values relating to your rental: Auth Code Auth Amount 016436 3141.52 Thank you for your valued support. The Avis Budget Team Please can you investigagte and come back to me? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 13 February 2024
" Kept waiting "
" Was not allowed to collect car as I was early, was kept waiting until closer to the tine "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 09 February 2024
" Easy to get a good deal without having to trawl through endless sights "
" Slow to return deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by OLIVER - 03 February 2024
" All very easy, great price! "
" Highly recommended - great car, very clean and quick service. Would absolutely use Bluu again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARLOTTE - 11 January 2024
" Easy to book. Good with updates "
" Very efficient. Easy to check in and out. Good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 08 January 2024
" The service of budget affects the reputation of auto Europe "
" They tried to claim I had damaged the car. Luckily I had video evidence to prove I did not and they withdrew the claim "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by PAUL - 05 January 2024
" Same as above "
" Had extra charges, equal to what I paid to autoeurope. No one has explained to me why that was the case. I never purchased an insurance unless it was imposed but that was not explained either through autoeurope on booking or on collection of the car "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
JOHANNESBURG, ZA - Reviewed by NIGEL - 04 January 2024
" Overall good experience "
" Slightly chaotic pick up and drop off information and process "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by THOMAS - 31 December 2023
" I always use autoeurope. Great company, good cancellation policy and pricing. "
" I have used first car several times via autoeurope. They are consistently good, cars can be a little old but are reliable and no hadtle whenbreturning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 19 December 2023
" see 3 above "
" Efficient, helpful staff. Clean car. Easy check-out and check-in "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by VINCENT JAMES - 13 December 2023
" Yes "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ERNEST - 08 December 2023
" Excellent service with Auto Europe UK. "
" When I returned the car at the airport, The staff where only concern on finding a scratch or dent on the car , it's like vouchers looking a prey , I didn't like that. I felt like I was not customer anymore. I did sent you an email with Avis report for you to have a look. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 07 December 2023
" Pretty efficient once you signed your life away "
" Pretty efficient "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 05 December 2023
" Very efficient and comprehensive details on exactly what we were buying "
" Very helpful - no queue which was a bonus too! Upgraded the car at no extra charge when they saw how much luggage we had! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by KERRY - 27 November 2023
" Worked well "
" Worked wel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 17 November 2023
" Everything very straightforward. "
" I've used First for many years now. Always a very easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 06 November 2023
" See above "
" I've rented with BLUU many times previously in Cape Town. Efficient and friendly representatives and cars are well presented. One issue: I filled the car up at the BP station on the airport perimeter road (done by attendant, not self-service) and yet they still charged me for a few litres of fuel plus a separate refuelling charge! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ABIGAIL - 30 October 2023
" Amazing! "
" Top notch service with very little complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by THOZAMILE NELSON - 19 October 2023
" The staff at first car have no duty of car, it's probably money that drives them, it's got to be two way! "
" On my arrival, I got given very small car which made complain then had to go back to fetch the right car which had paid for. On the morning of 16/10/23 there was a storm which I asked for assistance which was refused by the staff. The manager was not good at all which made me think that they only car about money nothing else, no customer care at all which very sad! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by BRYAN - 12 October 2023
" Fair price and efficient "
" Staff were very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WILLIAM - 29 September 2023
" Can't be beaten "
" Excellent service and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DYLON - 27 September 2023
" The car I've received had lots of marks and scratches on it. The rims of the tyres also looked fairly damaged. Half of these were not documented on the damage sheet. I've then highlighted this to the attendant and he wanted me to just leave it like it is as he didn't have a pen! I then had to take pictures of the marks, scratches and damages. At drop of time, the attendant wanted to to make the scratches as my fault, fortunately I had the pictures as evidence. It's rather poor for a car rental company to try and make you try to leave with the vehicle without proper documentation of issues. Further, the excess quoted looks quite different to those agrees with Auto Europe which was ZAR8000 whilst First Car made me sign an excess of ZAR12000, again that was quite disappointing. I'll not be using Auto Europe and First car again going forward. "
" The car I've received had lots of marks and scratches on it. The rims of the tyres also looked fairly damaged. Half of these were not documented on the damage sheet. I've then highlighted this to the attendant and he wanted me to just leave it like it is as he didn't have a pen! I then had to take pictures of the marks, scratches and damages. At drop of time, the attendant wanted to to make the scratches as my fault, fortunately I had the pictures as evidence. It's rather poor for a car rental company to try and make you try to leave with the vehicle without proper documentation of issues. Further, the excess quoted looks quite different to those agrees with Auto Europe which was ZAR8000 whilst First Car made me sign an excess of ZAR12000, again that was quite disappointing. I'll not be using Auto Europe and First car again going forward. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
JOHANNESBURG, ZA - Reviewed by HEATHER - 31 August 2023
" Great experience "
" Great service. Friendly and service quick and efficient. We requested a white Celerio and were given that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICOLAS - 17 August 2023
" Good value - cheaper than booking direct and got a free second driver. "
" The car provided smelt badly of cigarette smoke, however First changed to car the next without any quibble. Pick up queue was shorter than other renters at Cape Town airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by GERALD - 15 August 2023
" On returning - welcomed in person by attendant - and return acceptance completed within 2 mins without need to attend their offices - great. "
" Everything very straight forward and as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JAMES - 15 August 2023
" Auto Europe are great, I only book cars through Auto Europe. "
" First car had engine warning light on, so swapped for a second car, which in turn broke down on day 2. Ended up waiting 4 hours for them to replace it with car number 3 that had over 30,000 miles on the clock. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 2
DURBAN, ZA - Reviewed by NIGEL - 06 August 2023
" Auto Europe provides a very good service where all cars and companies can be easily reviewed with competitive prices. Booking was easy and reminders of the Pickup requirements were provided well in advance. I wouldn't hesitate to use Auto Europe again for our next hire. "
" Staff were courteous, efficient, and answered questions appropriately. We were surprised to find we had been provided with a bigger model of the vehicle we booked and it was in perfect condition with very low mileage. The Proton X70 was very pleasant to drive over longer distances, well appointed with great efficiency. Drop off was easy and efficient taking less than 5 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by SERGE - 13 June 2023
" The deposit amount ruined the experience "
" I was charged a higher amount of deposit , not impressed "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORT ELIZABETH, ZA - Reviewed by CAROL - 20 May 2023
" Very satisfied "
" I swapped over the original Renault Kwid to another vehicle without any issues, which was greatly appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 13 May 2023
" Everything was nice & easy. "
" Really liked the Suzuki Celerio. Managed to average 25.3 km/litre in the three weeks I drove it so very economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by FRANCES - 03 May 2023
" Couldn't fault a thing. First Class! "
" Excellent all round - slick, quick, efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LOUIS - 02 May 2023
" Pickup and drop off was good but the quality of the car was bad. Would definitely pay more and be sure that we have a good quality car, next time. "
" The vehicle was dirty and full of pre existing damage. It looked like a very old second hand car. It was full of rattles and the boot looked like someone had used the car to transport cement "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CAPE TOWN, ZA - Reviewed by ALAN - 20 April 2023
" No "
" Very nice car - excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 19 April 2023
" See above "
" The air conditioning system on the first car that was rented to us did not function adequately so the car had to be returned and exchanged (which was inconvenient). The second car was fine, although the windscreen wash bottle was empty when the car was handed to us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MARGATE, ZA - Reviewed by MICHAEL - 16 April 2023
" On picking up the car I was shown most off the scratches etc but not given a copy of them. When arriving at Durban the said i had chipped the windscreen which i had not,Thanks to the diligence of the Manager it was sorted out and I was not at fault. "
" On picking up the car I was shown most off the scratches etc but not given a copy of them. When arriving at Durban the said i had chipped the windscreen which i had not,Thanks to the diligence of the Manager it was sorted out and I was not at fault. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SANDRA - 13 April 2023
" We have used Auto Europe for many years both in South Africa, the UK and Europe. I am constantly recommending the company to others because the rates are always the best, the website user friendly, and customer services when we've needed it, is always helpful. Thank you Auto Europe for being such an excellent, reliable and cost effective service! "
" We select them every time and they are always efficient, helpful and friendly. In addition, they gave us a free additional driver, which wasn't on the actual booking. Highly recommend First Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 07 April 2023
" Auto Europe is always the First choice site for Car Hire where ever we travel. "
" everything with First Car was very professional and they were accomodating in dropping us back to the terminal with our luggage. The one thing which would of been nice would have been a small choice of cars at collection which had been the case at other times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALAN - 04 April 2023
" None "
" No "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HELEN - 01 April 2023
" Car was fine though not very clean seats inside we had to clean them "
" Slow on arrival on paperwork "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MILES - 01 April 2023
" As above all good except drop off have still not reserved any feed back or bill yet "
" I'm disappointed as car was not checked when I dropped it off man said I will know in 72 hours if something wrong so they could do anything to car and charge me "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by HEATHER - 28 March 2023
" Easy to book and service provision follow up good "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by JASON - 25 March 2023
" Very smooth procedure, pleasant staff, faultless "
" Great service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOY - 21 March 2023
" I have hired with you lots of times in the past but this was very disappointing. You now only seem to use Budget, First and Bluue in Cape Town whereas in the past you had much more choice. "
" The first car I was given overheated just as I left the airport and was joining the motorway so had to return and exchange it which was very time consuming because of the large queues at First. The second car, a Suzuki celerio , was a very poor car. It had no remote locking and not even central locking which is a real safety and security issue in S.Africa. I then got a chip in the bottom, middle of the windscreen when a stone or something hit it so as I didnt like that car I returned and exchanged it again. I was charged for a whole new windscreen without them even advising me. The first thing I knew was when my bank queried the charge. So I then ended up with a third car which was extremely old and not what I would expect from a hire company. When I returned it there was nobody around at all to accept it so I had to wait till somebody came. The whole experience was way below what I would expect from a car hire and it cost me both time and money each time I had to return to the airport. I most definitely will NOT be hiring with First again! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by GRAHAM - 20 March 2023
" Best price and on airport rental "
" Fast efficient service friendly helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by HECTOR - 18 March 2023
" Straightforward and efficient, easy to see the different options available. "
" Excellent service including dropping us off with our bags at the airport. No problems with the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LYNNE - 17 March 2023
" Easy location for pick up and drop off. "
" A very quick and easy process from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHAYAWIN - 15 March 2023
" Best value for money. Easy booking exprerience. "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by STEPHEN - 14 March 2023
" Trip delayed by a week but easy to cancel and rebook "
" Large scratches on windscreen, boot had to be slammed shut and foot mat was from a different manufacturer and didn't fit. Staff very efficient and no other problems encountered. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DURBAN, ZA - Reviewed by RICHARD - 13 March 2023
" The "optional Services" charge was unexpected and not wanted. "
" I specifically refused all insurances at time of pick up. At drop off I was shown an invoice that included "Optional Services for R233.45". I queried this charge and was informed that this was for "Windscreen Insurance signed for at pickup". This was NOT explained to me at Pickup. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 12 March 2023
" Check in and out a bit chaotic but not bad "
" car in very good condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by DAVID - 11 March 2023
" Highly recommended car hire. Competitive and very helpful "
" Very good experience- reception staff were great and swopped our car over very quickly when we had an issue with the size. This is the second time I've hired from them and they've been great on both occasions. Nice staff on handover as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 04 March 2023
" Straightforward and easy experience "
" Courteous staff handled transaction efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 02 March 2023
" Everything worked well as expected from previous experience "
" Best rental outfit at Cape Town International. Efficient and friendly in way not experienced with other outfits "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 14 February 2023
" Best service experienced in over 30 years of travelling and use of hire car companies. "
" Excellent service at collection and delivery stage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROGER - 13 February 2023
" Same as 3 "
" Drop off was very busy and very chaotic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT DAVID - 13 February 2023
" Good "
" Ok ... except they changed me for tolls when Cape Town had no tolls roads ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by PAUL - 04 February 2023
" Friendly people no queue efficient return "
" Probably the best service have ever experienced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by FRANCIS - 03 February 2023
" Auto Europe process very clear and informative. Called the agent when Budget not answering phone and agent was very helpful. "
" There was along wait and delay in collecting vehicle from airport - about 1.5 hrs after pick up time. There was no condition report available at vehicle pick up. Counter staff were friendly. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by CAROL - 03 February 2023
" Very easy to book. "
" Incorrect information supplied by agent. Advised us that e tag charges went straight to the deposit paid but at the toll booth e tag didn't work and we had to leave the motorway in search of cash. Foreign credit cards nor domestic debit cards were not accepted "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 28 January 2023
" There must be a quicker system of checking people in. I'd already provided all my info "
" Unacceptably long queues to collect "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 26 January 2023
" It worked well "
" Apart from still awaiting the refund of the deposit, all worked very well: quick efficient and straight. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VEREENIGING, ZA - Reviewed by CHRISTIAAN - 24 January 2023
" Unwilling to assist when I encountered the poor service on the day of pick-up. "
" Not happy at all on day of pick-up, better on day of drop-off. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by LUKE - 23 January 2023
" Shame about the car. Dreadful driving experience. "
" Very efficient service, but very disappointed with the car. Had to change into 1st geaeyti get through a very small incline. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by MARK - 19 January 2023
" Very easy site to use, prompt replies and detailed paperwork. Which I have used a few times before when traveling overseas an in the UK. Never had any issues before. "
" Had a problem with the car and had to return after 2 days which was very inconvenient as I was away from Cape Town. Nobody apologised for the inconvenience caused as I lost a days holiday and they never credited the petrol I used to drop off the car and return to my destination which was Barrydale 6+ hour round trip. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by EDMUND - 15 January 2023
" See 3 above "
" The car and all the service was fine. However, heaving filled the car with petrol right beside (300 metres) from the car-return depot, I was disgusted to receive an invoice for re-fuelling. The attendant confirmed to me that it was full and this was the basis on which I signed the return form. This is either an error or else a fraudulent invoice. I am still awaiting it to be resolved and, unless it is, I will definitely neither use nor recommend First Cars again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 11 December 2022
" A competitive price from Auto Europe and a very efficient service from First Car Rentals in South Africa. We have used them frequently before and will do so again. To be recommended based upon this, and previous, experience. "
" Unfortunately the vehicle was not available for immediate use when we went to collect it (although since we had indicated a collection time of 20 minutes later, we must accept some responsibility). The car was fine and the general level of service provided was first-class. Return of the vehicle was dealt with speedily and efficiently (not for the first time either!). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREAS - 03 December 2022
" Best way to rent a car! "
" Used them a few times, never had a problem and the staff is very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DESIREE - 01 December 2022
" Only one problem. I refueledbefore return and still got charged R107 for fuel "
" Only one problem. I refueled before returning car but still got charged R107 for fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRUCE - 29 November 2022
" A positive experience in general. "
" No problems experienced at any stage, apart from finding limited office staff on duty at pick-up and drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGI - 28 November 2022
" overall was good experience except being charged without being informed "
" charged contract fees of R105 without any explanation or warning when the car was taken there was some nose in the dashboard especially when you drive on the highway which should be checked prior renting the car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORT ELIZABETH, ZA - Reviewed by HENDRIK STEPHANUS - 02 November 2022
" All my friends know about AutoEurope and the very competitive rates it offers. "
" Effective and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TIMOTHY - 28 October 2022
" Auto Europe okay "
" booking stated travel to Botswana came as a surprise to counter staff. We loaded bags into a car to then have to unload them as they couldn't find the paperwork for the vehicle. Nissan Almera Auto awful to drive "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by PEDRO - 20 October 2022
" Brilliant experience. Thank you. "
" I thought they were thorough and very efficient. I had to swap the car in the third week because of an issue with car starting. The matter was resolved instantly. Great service. Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GARY - 14 September 2022
" A good experience, would use again. "
" Please with the overall process and the car given to us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 10 September 2022
" Used AutoEurope and, through them, First Car Rental in South Africa for very many years now. Excellent service by both - I'll definitely keep coming back for more! "
" Used AutoEurope and, through them, First Car Rental in South Africa for very many years now. Excellent service by both - I'll definitely keep coming back for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANNE - 01 September 2022
" Very good "
" No hitches or complaints. Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ISABELLA - 28 August 2022
" very efficient, I did not have to wait long for my car "
" The car i was given did not have a boot, so I had to visit shopping centres with my bags visible - never a good idea in South Africa "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BHEKIE - 10 July 2022
" Very helpful and prices are reasonable "
" Lovely professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 06 July 2022
" First class customer service. "
" It's the second time I have use first car at Cape Town Airport, on both times I found the pick up and drop of was fast and efficient. Customer service at the desk was first rate and cars are were in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 27 April 2022
" excellent "
" Took me to Airport departure in car so I did not have to struggle with luggage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 25 April 2022
" . "
" This rental was such more expensive than recently "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by HENDRIK STEPHANUS - 21 April 2022
" Auto Europe service is excellent First Car service and billing was unsatisfacory "
" 1. My voucher was for a sedan (Toyota Quest sedan or similar) and First Car issued me with a small SUV (Suzuki Brezza - compact SUV) 2. I filled the car to the brim with fuel at Sasol Fuel station, 1 km away from their return office at the airport and they still charged me with filling the car with approximately 2.2 litres and associated admin fee. I did lay a complaint with proof of the invoice for refilling the car but my complaint was not considered. 3. I trully believe that Auto Europe must reconsider their partnership with First Car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CAROL - 11 April 2022
" Very grateful to the young man who was thoughtful enough to see that we had a wheelchair as well as a lot of luggage and drove us to the terminal after handing over the vehicle. Sorry didn't get his name but a credit to the company "
" As reliable as ever "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 09 April 2022
" Easy to use and always good service. "
" Used often before and very satisfied indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GARY - 06 April 2022
" Auto express was very good had to time it to get the discount. Full zero waiver protection could have been cheaper, may go to a third party and get a years cover for the same price. "
" Did not explain e-tag toll. Car had damage not listed. Car not as clean as expected inside. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ERNEST - 02 April 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ERNEST - 31 March 2022
" As Autoeurope it's important to review your relationship with rental Companies use , and this I am not going to use again , "
" They are just not good, Bad service, car was late ⏰ I was suppose to collect at 10am, I left a 11h30 am, invoice came after three days with other charges I don't know about!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 15 March 2022
" Wrong to release an unchecked vehicle "
" When I first ran low on petrol I discovered that the petrol cap would not open because it was broken therefore I was unable to refill the car! Luckily I was near to where I was staying and First Direct were able to replace the car . Very different had we been far away and isolated! Why did they not check the vehicle before issue. Very bad form, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CAROL - 08 March 2022
" Extremely stressful and frustrating I had an appointment on other side of Johannesburg and in order to get there, I had to hire a driver for the afternoon which cost me the same amount as the car rental There is obviously a very serious lack of management in the Jhb section of this company I had another rental from Auto Europe and King Shaka branch of Budget which was great and I was provided with the car I had ordered "
" I was kept waiting for over 1.5 hours and still was not provided with the car I had ordered I have asked Auto Europe to refund me, but have not had any communication from them yet I will definitely not use Budget Rentals via Auto Europe again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by THOMAS - 13 February 2022
" Have use autoeurope for many years, always reliable and prices are competitive. "
" used to use another provider in South Africa but have now used Budget twice, They don't hold as much deposit, cars are fairly new and service is good on return although a bit slow when picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 05 December 2021
" Prices are up a lot but process worked for me "
" Having pushed me to do online check in it made no difference to process as only one desk open "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by THOMAS - 23 October 2021
" Have used auto Europe many times. Offering remains competitive and trouble free. "
" As expected, have used budget in SA previously. Very helpful and it was quiet so no long wait. Car was similar to that booked an relatively new. All in all a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANSERIA, ZA - Reviewed by BRIAN - 30 August 2021
" I always find very good deals thru your site especially as I like the zero excess options you have and your rates are very good "
" They were very professional and courteous and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by HENDRIK STEPHANUS - 12 May 2021
" I refill the vehicle at a fuel station (1 km away from the rental offices) before I handed the vehicle back. I received an invoice for a few litres of fuel as they claim the motor fuel tank was not filled. This is not true as I personally made suire that the vechile was filled with petrol before I handed it back. I diod contact First Car to query this - am awaiting their response. "
" I refill the vehicle at a fuel station (1 km away from the rental offices) before I handed the vehicle back. I received an invoice for a few litres of fuel as they claim the motor fuel tank was not filled. This is not true as I personally made suire that the vechile was filled with petrol before I handed it back. I diod contact First Car to query this - am awaiting their response. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DR KATHLEEN - 24 January 2021
" Auto budget are well priced and efficient. "
" The car was so filthy on pick up, inside and out. I had to wash he windscreen I order to see out of it, unfortunately the rear window didn't have a wiper...side windows also filthy and VERY difficult to see out of. Sand inside car. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by RONALD - 19 January 2021
" Great product although extensions are double the price of new contract Needs looking into "
" Excellent all round service and quality car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DAVID - 29 October 2020
" The fact that Budget practices such differences between local and foreign renters is in itself a terrible practice. The fact the the booking process by auto-europe is not able to capture this is not acceptable, if I had booked this car for my wife she would have been stranded without a car because of her nationality. "
" Was told that rate provided was only available to visiting foreigners and not to South African renters (who have both a higher rate and limited Km) - this was not made clear at time of booking. I was asked to provide ID to confirm I was not South African - which I had, but other members did not have. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MORGANATHAN - 14 July 2020
" Donovan was excellent. "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by LUCY - 12 May 2020
" Excellent "
" Service and experience always impeccable. Have used them many times and can highly recommended them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HECTOR - 01 May 2020
" A good experience .On returning the car the Budget manager was very helpful driving us from the drop off to Departures as my wife has a walking problem. This happened both this year and last ,Full marks! "
" I would be ghrateful for your views on Full insurance. I asked you for full cover but Budget also charged for full local cover, so i ended up paying twice. In future it seems more sensible to ask you for minimum cover and get the full cover from Budget? YOu really need local cover to avoid possible problems locally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 28 April 2020
" yes "
" As always, first class service all round. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PIETER - 25 April 2020
" Overall great experience. I got the car (Toyota Corolla Quest) as booked. Hire price was very competitive. "
" Overall a great service from all their staff. One small issue was the car's wiper blades was a bit worn, but overwise car was in a good condition. I got the car (Toyota Corolla Quest) as booked. Hire price was very competitive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DAVID - 12 April 2020
" Easy to book and very competitive rates. "
" Fast service in office at airport. Professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 09 April 2020
" Great experience as always "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by PETER - 04 April 2020
" Good value for money. Staff very polite and no pressure selling. "
" First Time I have used First Car but it will defiantly the last. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 03 April 2020
" The car was spotless but very under powered. It was a Volkswagen Polo, we had booked an intermediate size Ford Focus. This was disappointing. The boot held 2 medium sized cases and 2 small cabin bags. Adequate but not powered enough for travelling on South African N2 & N3 "
" The pick up and drop off were seamless. There was no mention of any rebate since we were forced to return the car 3 days early due to C19 virus. We received notification promptly of what our account would be charged for road tolls and petrol top up. These were approximately what we expected. We then got an email notifying us of our R3,000 deposit being refunded minus toll charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 02 April 2020
" We returned the car two weeks early due our growing concern about the coronavirus. The process was hassle free & will have since been informed that we will get a partial refund. Excellent service all round! "
" Our flight from London arrived earlier than expected so when we got to the First desk, our car wasn't ready to pick-up. However it appeared within 30 minutes so we were happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DR KATHLEEN - 31 March 2020
" As above "
" Car was very dirty, I appreciate that South Africa had water restrictions....that was last year, Budget are still using that reason to to give customers dirty cars...unacceptable "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
EAST LONDON, ZA - Reviewed by VELELO - 31 March 2020
" Not happy at all "
" First car wanted their car a day before the expiry date because of the lock down and when I requested a refund they wouldn't give it to me referring me back to auto europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MAGDA - 29 March 2020
" Easy booking "
" Generally satisfied, additional charges post drop off not clear. No details provided. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MAGDA - 29 March 2020
" Booking process is easy. "
" Car was in very good condition and as specified. Drop off in different location was also efficient. Only downside was check-in at Cape Town airport. Very long waiting time, mainly due to not all computer stations being staffed, even though more staff members were floating about. The person eventually serving me was quite efficient. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MAGDA - 29 March 2020
" very easy booking process "
" Very satisfied, but wait at check-in was quite long, but I understand it was at quite a busy time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 29 March 2020
" Nothing to add. "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ALAN - 29 March 2020
" will definitely use again "
" efficient,friendly, and quick, excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by FIONA - 27 March 2020
" If this problem is resolved we will use you again and also recommend your company "
" 2 weeks before returning the car, first rental phoned us up to change the vehicle. We gave them the car fully fuelled at plett and they drove it back to George and have charged us for fuel we did not use. To make matters worse, the2nd car that was supplied by them was refuelled at George and driven to plettenburg without being refuelled at plett. We then returned the car to port elizabeth with a full tank of petrol and we have sent them the receipts to prove it. But we have still been charged 215 rand. This is impossible. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JASPER - 24 March 2020
" . "
" Very happy with the service I received at 1st Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SHIRLEY - 24 March 2020
" Staff in SAfrica very slow long wait to pick up car and only 3 people in front of me "
" Staff very inefficient. No water in windscreen wipers filled myself "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by MICHAEL - 23 March 2020
" See above Item 3. "
" I am glad that the holding deposit was merely blocked and not actually removed from my card so that I did not suffer the cost of the difference between The buying and selling rates when the charge was refunded. Other companies such as First car rental which I have used a lot in the past actually deduct this deposit and take a while to refund it. I shall certainly recommend Hertz in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NICHOLAS - 23 March 2020
" Very good. Will use again. "
" Fantastic. Got free upgrade to Fortuna SUV. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 23 March 2020
" Why would I recommend a broker who in turn recommends a poor hire company? "
" On pick up my Credit Card was debited R3000 as a security deposit. I returned the car with no damage and a full tank of fuel. The car was checked and agreement was made that everything was good and that my R3000 would be returned within 7-14 days. First Car took R278 for refuelling. The car was returned with a full tank. I feel cheated and therefore would not recommend that anyone use First Car in Cape Town "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LYNETTE - 23 March 2020
" Thank you for amazing service "
" Prompt efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RICHARD - 23 March 2020
" All good. Returned car early as changed flight home due to Corona. First were excellent. "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MALCOLM - 22 March 2020
" Excellent - will use again. "
" Very straightforward and efficient. The car was immaculate, and the drop off was speedy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 21 March 2020
" Easy online bookings and car hire service "
" The counter staff at Durban, King Shaza Airport were fantastic. Very friendly and efficient especially as we experienced a number of problems due to the Coronavirus and we were forced to cancel our one contract and extend the other. Both of these amendments were dealt with great efficiency by the local staff. Will definitely use First car hire on our next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTIAAN - 21 March 2020
" No comment, I was very happy with everything "
" No comment, I was very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREAS - 20 March 2020
" good and efficient "
" price criteria was main decision size of vehicle good for several pieces of luggage and two people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANDREW - 19 March 2020
" I filled the car to full approx 10 km from the airport , and the staff at drop off agreed it was full. When I rec'd my invoice a couple of days later I was amazed to see I was charged 54 rand for fuel. Again not very good. The value for the car was good but your staff at the desk and drop off do not have great customer service skills "
" We were a few minutes early when we arrived at the check in for our car, and were told we would have to wait 10-15 minutes. After 40 minutes we discovered we had been totally forgotten.Not good!!!,! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by DUNCAN - 17 March 2020
" I do appreciate that South Africa is not for the soft hearted and have visited upwards of 15 times using Auto Europe for most af my visits. In this instance I do believe you fell short in what I consider was a failure in ensuring a basic level of customer care with regards to my tyre problem. A get you home tyre is a NO NO when touring the outer reaches of SA as it happens I did not have a tyre problem, but it made travel a worry. If on my next booking you cannot give me a piece of mind then I will have to seek other arrangement with my future bookings "
" 1/ the car only had a get you home spare tyre totally unsuitable for touring where areas of the Northen Cape have little or no facilities, could have caused us a serious problem. 2/ the safety central locking system failed on the nearside rear door entry was gained by a third party and my wife was assaulted and robbed of a mobile phone "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by MARION-FAITH - 15 March 2020
" Easy process!! Will recommend! "
" Super smooth and easy. Will definately use again next time if price is still as competitive :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TREVOR - 15 March 2020
" Auto Europe are good but First needs to attend to customer relations "
" vehicle was not what we signed up to but was an almost ok substitute. We did fill the car on the airport within 200m of the rental place bur still they requested top up and I really question this. It was minimal but still a scam? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by ALEXANDER - 15 March 2020
" As above. Waiting for refund from deposit, which I hope is dealt with as efficiently as general services. "
" No problems at all. Very efficiently handled. Car very comfortable and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 15 March 2020
" Very Good, will be happy to go with Bidvets in futiure "
" The car provided was a VW and it was not really comfortable . Bidvest changed it for a Toyota with no trouble at all just by dropping by the office. We had a licence problem and had to present one sent from UK and they suggested we took the new licence to an office more closely located, easy and no problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HARVEY - 14 March 2020
" Very efficient service. Nothing to fault "
" Very efficient service. Nothing to fault "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by ROGER - 14 March 2020
" A very easy service to use. Especially wrt level of insurance cover "
" Used them many times. Service is great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEVEN - 13 March 2020
" Great "
" Great service no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ELEANOR - 13 March 2020
" Great "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 09 March 2020
" 5 star "
" Excellent and friendly service on collection of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MIGUEL - 09 March 2020
" Efficient booking ptocess "
" Nice and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 07 March 2020
" all good "
" No problems and vert efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CORMAC - 07 March 2020
" Na "
" Front tyres would have been illegal in the UK - I only noticed them after a couple of days. There was not enough tread - I pointed this out on the return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DURBAN, ZA - Reviewed by MARGARET JEAN - 05 March 2020
" Very good, from booking onlline to pickup and drop off. Very helpful staff. I would use Bidvest again and recommend them to family and friends. "
" Very good, from booking onlline to pickup and drop off. Very helpful staff. I would use Bidvest again and recommend them to family and friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ANTONIO - 03 March 2020
" great prices, very happy overall with website, easy to use clear information and will use again in the future "
" great easy service, pucked car up dropped off smoothly quickly no hastles very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GREGORY - 03 March 2020
" The car was alright but it was less that I expected "
" I did not get the car I had reserved - I was given a VW POLO "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by PETER - 03 March 2020
" A1++++++++++ "
" A1++++++++++++++= "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 29 February 2020
" No adverse comments save for vehicle having numerous marks/chips on pick up (too many to record/check). "
" Regular users. General high standard of service ensures we continue to use you "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by BRETT - 28 February 2020
" Hassle free and friendly experience "
" Booked a Renault Sondero and received a Suzuki but on the whole staff were friendly and helpful. It was a positive experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by IAN - 28 February 2020
" Smooth process from booking through to completion of car rental. "
" Good customer service. The first car (Toyota Avensa) was large with insufficient power so we took it back and they swapped it for a Ford Ecosport which was much better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PIETERMARITZBURG, ZA - Reviewed by NIGEL - 27 February 2020
" What my voucher said compared to the conditions of rental were different "
" Staff polite and helpful "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GEORGE, ZA - Reviewed by KENNETH - 26 February 2020
" Return was easy.Parked car and person there to help with luggage. Counter staff were quick to complete forms. "
" Everything was very good.Reception staff efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 25 February 2020
" Same as Hertz comments "
" Friendly, efficient counter staff, however operational pressures appeared to delay delivery of the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by DAVID - 25 February 2020
" initially cost and ease of use was good. Recent booking i requested a change of time and it took 5 rebooks and still didn't get right. eventually changed to rental car.com who beat price and it took 3 mins. "
" deposit to big..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by FIONA - 25 February 2020
" No issues all was very smooth and as expected.The rental company didn't have the exact van we had booked which was disappointing however they very quickly found an alternative which was probably an upgrade. I would use this service again and have already recommended. "
" The rental company didn't have the exact van we had booked which was disappointing however they very quickly found an alternative which was probably an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JULIE - 24 February 2020
" Easy booking system but partners need to do better. "
" Lots of extras appeared from nowhere on our contract. Which required the supervisor to remove them, this took an age on pick up. The GPS we were given did not work, which when you are driving in city you don't know was a nightmare. I thought the car was underpowered and didn't change gears easily. On returning the car I complained about the GPS and the charge was refunded, this also required the supervisor and took an age. Altogether not a great experience unfortunately. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by JAMES - 24 February 2020
" Every thing went smoothly. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by NIGEL - 24 February 2020
" Car however (Nissan) had anoying differential whine and the car alarm was not working. Both defects reported on returning car. (informed they would have changed the car at any time had I taken it to a branch). Overall very satisfied with the vehicle at the price and would definately use again without hesitation. Many thanks. "
" Counter staff and check out and return staff all excellent. No problems with trying to find non-existant damage to vehicle on return. (unlike Firefly Malaga). Car however (Nissan) had anoying differential whine and the car alarm was not working. Both defects reported on returning car. (informed they would have changed the car at any time had I taken it to a branch). Overall very satisfied with the vehicle at the price and would definately use again without hesitation. Many thanks. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by BERNIE - 23 February 2020
" As Above "
" All went to plan, just awaiting my ZA R 3000 excess deposit return!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by CHARLES - 23 February 2020
" Everything good - helpful and very pleasant staff, the VW Polo Sedan was just right for 4 people and luggage with surprisingly good legroom. Very good price. Friendly and efficient staff on return "
" Eveything excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by MICHAEL - 23 February 2020
" The car was exactly the type we ordered (Toyota Corolla Quest) but was the most basic of basic models. Absolutely no refinements such as USB sockets, cruise control, sat-nav and of course, the indicators and wipers are the opposite way around on a Toyota to most other vehicles which is a nuisance at times. The radio was touch screen but often we had to stop, turn off the ignition and restart the car, just to reboot the radio and make it work. The cost was value for money at less than £10/day so all in all, I was quite happy with the rental. "
" Very meticulous with their inspection of the vehicle upon return. I would recommend that any person renting a vehicle from them ensures that they note and photograph any damage prior to departure from the airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ELIZABETH - 23 February 2020
" As above. I think we got a good deal with Auto Europe, but the local vendors were not clear about our contract and we were not in a good position to question what they suggested we add. "
" It was unclear as to what was covered in our original booking when we got to collect the car. Hence, I think we probably paid extra for insurances which we didn't need as the person on the Budget (Avis) counter could not assure us that we were covered eg we paid for extra windscreen and tyre cover. Likewise, although the dropping off was very smooth, we did not receive an emailed invoice - it was texted on the phone which again made it very unclear what Budget was charging us, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 21 February 2020
" Used auto Europe for many years all through Europe and the rest of the world and have had little cause for complaint "
" Office town was busy so took 45 mins to get car.then had problems with computer so could email copy of agreement.ended up with a paper copy.car was nearly new and was very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GILLIAN - 21 February 2020
" See above "
" Having been told when I collected the car that no charge would be made on my credit card for the deposit, I found that it was taken out of my account and I am now waiting for it to be returned.no doubt I will lose out on the exchange rate. ( I had already paid for the rental in full through Auto Europe) I returned the car having filled it at the filling station a few hundred yards from the car rental returns. I was surprised to receive an invoice for R 53 which was for fuel - R20 of this for a service charge for the privilege of being charged for 2,2 litres of fuel. Having filled the car to the brim there is no way another 2 litres would have fitted in the tank. I know the amount charged may seem insignificant but I object on principle since 5ere is no way I can guarantee that the car was completely full to overflowing when I originally collected it. So, from being very happy with all aspects of the admin of the car hire, and having used you in the past and been very happy with the service I have received I am left feeling a little disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 21 February 2020
" Used Auto Europe many times but disappointed this time "
" This car was the oldest car I have ever hired 60000 k on the clock. It felt very tired and the suspension was very rattlely "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
DURBAN, ZA - Reviewed by RODNEY - 21 February 2020
" Overall a good experience except for my Hertz report "
" Hired the car for 3 weeks. After 2 weeks I received a call from Hertz asking me to bring the car back as it was to be re-called by the dealer. I told them the only way they could have it back was if they brought out a replacement car, and being as I was about 6 hours away from them they said they would have to speak to their boss. I heard nothing more from them. If they New about the mileage on the car, then why did they issue to me when I had booked it for 3 weeks ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARLES - 21 February 2020
" good clean car, well presented, enjoyable experience with no stress. "
" Everything was satisfactory, couldn't be improved, Good Price, efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PATRICIA - 20 February 2020
" I WAS VERY HAPPY WITH HERTZ, BUT ONLY VOTED 1 FOR EXPEDIENCY OF DROP-OFF. INFACT IT WAS VERY SPEEDY. BUT THE REASON I ONLY GIVE IT ONE WAS THAT THE PETROL INDICATOR WAS JUST BELOW FULL AND CERTAINLY ABOVE 3/4. YET WHEN I RECEIVED AN EMAIL FROM THEM THERE WAS A FUEL ADMIN FEE OF ZAR21.74 AND THEN A FUEL CHARGE OF ZAR416.30.....THIS SEEMS ABSOLUTELY OUTRAGEOUS, AS WHEN WE FILLED THE CAR WHEN THE TANK WAS AT NEARLY EMPTY IT WAS ALWAYS AROUND ZAR600. I REALLY FEEL CHEATED.....I KNOW NOT A HUGE AMOUNT OF MONEY, IT JUST FEELS WRONG. ALSO HAVE NOTICED AN EMAIL WITH TOLL CHARGES, WHICH SURPRISES ME AS WE PAID AT EACH TOLL WE WENT THROUGH. WE WERE NOT MADE AWARE WHEN WE PICKED UP THE CAR, THAT THERE WAS A 'TOLL CODER' OR WHATEVER THEY ARE CALLED, IN THE CAR. AM SURE THERE WASNT ONE, SO NOT SURE WHERE THESE CHARGES HAVE COME FROM?? I WOULD BE GRATEFUL IF SOMEONE COULD RESPONSE TO THE ABOVE QUERIES. REGARDS TRICIA "
" I WAS VERY HAPPY WITH HERTZ, BUT ONLY VOTED 1 FOR EXPEDIENCY OF DROP-OFF. INFACT IT WAS VERY SPEEDY. BUT THE REASON I ONLY GIVE IT ONE WAS THAT THE PETROL INDICATOR WAS JUST BELOW FULL AND CERTAINLY ABOVE 3/4. YET WHEN I RECEIVED AN EMAIL FROM THEM THERE WAS A FUEL ADMIN FEE OF ZAR21.74 AND THEN A FUEL CHARGE OF ZAR416.30.....THIS SEEMS ABSOLUTELY OUTRAGEOUS, AS WHEN WE FILLED THE CAR WHEN THE TANK WAS AT NEARLY EMPTY IT WAS ALWAYS AROUND ZAR600. I REALLY FEEL CHEATED.....I KNOW NOT A HUGE AMOUNT OF MONEY, IT JUST FEELS WRONG. ALSO HAVE NOTICED AN EMAIL WITH TOLL CHARGES, WHICH SURPRISES ME AS WE PAID AT EACH TOLL WE WENT THROUGH. WE WERE NOT MADE AWARE WHEN WE PICKED UP THE CAR, THAT THERE WAS A 'TOLL CODER' OR WHATEVER THEY ARE CALLED, IN THE CAR. AM SURE THERE WASN'T ONE, SO NOT SURE WHERE THESE CHARGES HAVE COME FROM?? I WOULD BE GRATEFUL IF SOMEONE COULD RESPONSE TO THE ABOVE QUERIES. REGARDS TRICIA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by GHISLAINE - 20 February 2020
" Xxxx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANDREW - 19 February 2020
" I have hired cars at CPT many times with various suppliers without any complaints whatsoever. th is the first and last time that I use First Rental. "
" I booked a Ford Focus rated as an intermediate car but received a polo sedan which is an economy car. The assistant said that they had stopped offering the focus and if I didn't like the alternative I should phone their head office. I could have rented the polo sedan at half the price elsewhere. I filled up at the BP airport garage on my return and Their invoice which I received 2 days later charged me 45 rand for petrol. They took a deposit of 3000 rand straight away on the first day of hire and now 5 days after the hire have not returned it. Other companies take a card authorisation for the deposit just in case any charges become due later. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by PHILIP - 19 February 2020
" Sat Nav was poor value and wasn't very effective. Did not have the roads on that I needed. "
" Sat Nav was poor value and wasn't very effective. Did not have the roads on that I needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NICHOLAS - 18 February 2020
" Good to deal with and a good offer from AE "
" Well handled and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by IAN - 17 February 2020
" Except above, excellent. "
" Just received an emailed receipt for the Extras. 75 rand for an unpaid toll including administration charge. I was waved through the toll booth and said it was free for rental cars. 20 rand for petrol administration. Very minor costs but still a surprise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JOHN - 17 February 2020
" All very easy "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BARRY - 17 February 2020
" Fantastic service from start to finish - keep up the good work "
" The lady helping us on Friday afternoon in Johannesburg was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by ALAN - 17 February 2020
" Good "
" First time with First Car. Impressed with the standards and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TAMZIN - 14 February 2020
" I will never lease from Budget again. "
" I am in dispute with Budget over damage they claimed I caused, which I did not. They are not providing any proof of the damage, just proceeding to charge my card. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GEORGE, ZA - Reviewed by JOHN - 13 February 2020
" Very good "
" Budget are a very good car rental company. I am sure they would get a lot more business if they would increase their rental period. To cover the 10 weeks I rented the car I had to take out three vouchers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by THANDO - 13 February 2020
" Good service "
" Very comfortable car,but very expensive in petrol. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARALAMBOS - 13 February 2020
" i left the tank on full but was still deducted an amount. that was a little unfair if you ask me. the car itself was just fine. peripheral scuffs everywhere but couldnt fault the drive. "
" i left the tank on full but was still deducted an amount. that was a little unfair if you ask me. the car itself was just fine. peripheral scuffs everywhere but couldnt fault the drive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by ANNA - 13 February 2020
" No comment on Auto Europe we received the service advertised and have no complaints. "
" Strange as it may seem the answers to Questions 1 & 2 are accurate and honest answers. However the reason for taking the time to answer this " survey / questionnaire" is that we were involved in an accident with the rental car, Police description of accident "Hit and Run". First Car Rental dealt with the Paper work at Johannesburg airport very efficiently on Thursday 06/02/20 and today Thursday 13/02/20 after requesting from First Rental late Monday afternoon a damage report and invoices ALL the documentation has been sent by Email along with an offer to provide any further information on request. We are now in a position to put in a claim on our UK Car Excess Policy sooner than expected and no hassle by First Car Rental. A very trying situation made easier by their very professional behaviour. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TIMOTHY - 12 February 2020
" First Car always offer reasonable prices. They are as efficient as the bigger rental companies. "
" I have used First Car several times. They have a good IT system and are fast and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by DANNY - 12 February 2020
" Great experience for my first car rental "
" All went very smoothly and can't fault the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JC - 12 February 2020
" Except for the above, everything went real smooth and I was satisfied with them. "
" Every thing went 100%, but the fact that they charge you R35.00, just to retrieve the toll fees from the gadget on the car's screen, is ridiculous! It's not much money, but it's the principle of the matter! A 1000 clients, being robbed like this and they'll end up with R35 000.00 and that is what's bothering me!. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOSEPH - 12 February 2020
" I have only good things to say about car hire with AutoEurope and First car "
" I have used First Car several times and have always been very happy with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ROBERT - 10 February 2020
" All went very well "
" Very good company to hire from "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 10 February 2020
" The return the car with a full tank of petrol is open to abuse. "
" I filled the car up with petrol to overflowing and took a video of the process but was still charged for not having a full tank of petrol on return of the car. This is the second time this has happened with First Car "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 09 February 2020
" Not bad experience, pity the car wasn't quite up to standard "
" Car felt old , lots didn't work , centre screen , no radio , clunky gearbox "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by SLUMKO - 09 February 2020
" Auto Europe has always been reliable, consistent and highly professional in my dealings with them over the numerous years I have used their services. So far, I have never considered the need to choose another car hiring services. I am well satisfied with the quality of services I receive. Thanks for all these years. "
" The experience was professonal and anxiety-free. The car was in good condition and a delight to drive. I could not have asked for better. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 08 February 2020
" Excellent "
" Just plain and easy, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOY - 07 February 2020
" I only seem to have problems with First and not with other car hire companies in S.Africa "
" Every time I hire through First there is a problem! I always allow plenty of time when dropping off and always ask for a final invoice but am never able to obtain it. This time I got an e-mail saying the invoice would follow but stating that they always re-fuel all cars even if returned full. This is the first time I have been advised of that but was not unduly worried. Now I have received an invoice with a charge of R261.98 for fuel plus a further R20 fuel admin fee. Firstly I am most unhappy about the admin charge as if they refuel every return rental then everybody will have to pay this charge but I am furious about the fuel charge as I returned the car full. I only travelled 261kms in total. I filled up with petrol just before reaching the airport and this was the only time I had put fuel in the car throughout the whole rental because I had travelled so few kilometres. I paid R239 so there is no way I should have been charged a further R261.98 by First. I would appreciate your help in recovering this cost. This is totally unacceptable behaviour by a car rental company. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by DAVID - 07 February 2020
" Very satisfactory experience "
" Fullfiled my expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BLOEMFONTEIN, ZA - Reviewed by RAYMOND - 07 February 2020
" Excellent could not be faulted "
" The Avis Budget staff were excellent both when I collected and dropped off vehicle. I could not fault there service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by MICHELLE - 01 February 2020
" Still waiting on bill for windscreen damaged by a stone thrown up by another car at roadworks "
" They were great but also gave me more appreciation if auto europe. The nine-day car rental through you cost €103, a two-day extension with First Car directly cost €54! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JACKSON - 31 January 2020
" I cannot recommend First to anybody because of the practice of charging against the card "
" When we arrived they blocked an amount on the credit card as a deposit. This was acceptable practice. However we have had a credit card summary which shows this as a charge which has not been refunded. We would like this money back and I assume that you have more influence than we have? "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GEORGE, ZA - Reviewed by TERENCE - 31 January 2020
" Excellent "
" Good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MARION - 31 January 2020
" Autoeurope is always fantastic, and in the past Avis has been good, but this experience with Budget has left me very wary of using Budget when I am in SA any time in the future. "
" The staff at the desk refused to honour the booking initially, as I did not have my UK passport with me. They were grudgingly satisfied with me UK drivers licence. There was a desperate shortage of vehicles and my requested VW Polo was unavailable. The first vehicle I was given (some sort of Renault) was parked in by their other vehicles and could not be shifted.It I was then given a Huyundai i10; a far less safe option that the VW. Overall it took over an hour to be served and to leave with my vehicle. This was probably the worst service I have had at a SA car rental desk (Though the clerk herself was trying her best). "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by ROBERT - 27 January 2020
" Interested to hear your comments on this. "
" The pick up was quite chaotic as it was a busy airport with people queueing and no paperwork was given to us after signing various forms. We inspected the car after being told there was one mark on it. The rental was fine until we returned the vehicle and a scrape was shown to us under the front of the car which was visible if you laid down so we never saw it on inspection. We have today had a bill for this scrape. Very disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 27 January 2020
" This is the third time recently we've used Auto Europe and you seem to offer extremely good value. We've not had to make a claim yet but your additional insurance seems particularly good value and comprehensive. "
" The staff at the airport terminal could have been clearer in their explanations when we collected the car, especially with regard to the automated toll device. However they did have a brilliant map for when we returned the car. The car itself was OK but was a very basic model and lacked the power to cope with significant hills. We also found the air conditioning wasn't really good enough when the weather was very hot. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by HENRY - 27 January 2020
" Car was a brand new Mercedes with only delivery mileage on. They fetched it from the parking bay and was ready for pick-up as soon as we left the counter. Very pleased. "
" Very pleased with the service. Quick and easy on pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by IAN - 27 January 2020
" Excellent VFM "
" Good service good car and good VFM "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HESTON - 27 January 2020
" Good price and efficient communication. "
" The staff member was friendly but their technology was a little tempremental. An extra driver was included in our original price which was a nice surprise. I didn't know cars still existed without central locking and electric windows. Especially in a relatively dangerous place as Cape Town central locking would have provided greater peace of mind - we spent a lot of time double checking that all the doors had been individually locked. Air conditioning was appreciated though. The person who took our car from us asked us for a tip which felt a bit uncomfortable (although only after he'd given us the all clear). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by NORMAN - 25 January 2020
" Quick and fast "
" Very pleasant and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DENISE - 24 January 2020
" Very good. Easy booking and everything went according to plan. "
" Very impressed. Lovely new car in very clean condition. The service and attention from the staff at First Car at Capetown Airport was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HUGH - 23 January 2020
" Very easy to hire from and appreciated my business..! Thanks "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DEVANDRA - 15 January 2020
" Overall a good experience "
" Was disappointed that I was charged an extra R67 from my credit card without an explanation. I filled the tank up as well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 15 January 2020
" Auto Europe service is reliable and effective "
" 1) On collection, the car was not full of fuel as claimed 2) The onboard computer and entertainment system had been disconnected and required an Authentication Code to be activated. This was not recorded in the Owners Manual (as suggested by manufacturer) and there was no service document in the vehicle, where the code is apparently provided. This required a visit to a Budget office and several phone calls from staff to sort out a simple problem. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by SEAN - 14 January 2020
" Great experience "
" Great experience but car provided was very underpowered for its size. It would be good if engine size information was made more transparent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DAN - 14 January 2020
" The expiry date on the car seat had been removed and hence it was a bit concerning whether the car seat was ok or not. Other than that, everything was great. "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by KURT - 13 January 2020
" All fine other than that the insurance cover is not provided by Hertz and as a result you end up paying twice to avoid being exposed to a large excess and having to recoup that after the fact. Needs to be made clearer to the consumer that this is the case "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NEVOLENE - 13 January 2020
" Fair experience. Please ensure cars are properly cleaned "
" Pick up was fine, car was just dirty on the outside with a lot of scratches. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by DELENE - 13 January 2020
" Always get the best prices and deals with Auto Europe, no surprises!! "
" The condition of the car could've been better but I understand it is a busy period for them and they were struggling with availability due to people doing last minute extensions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by MLAHLWA MOSES - 12 January 2020
" Auto Europe has not bothered to contact me or refund me. "
" Very unprofessional, they sent thugs with guns and knives to take the car off me. They had no paperwork, nothing. I was just forced out of the car with 2 minors and when I tried to question them they pull guns and knives out. They public intervened and they started making false allegations about being assaulted when they were the ones with weapons. They claimed to have been sent by a Luther. Very disgraceful and unprofessional. Hertz has taken tones of money from my account ever since and I have not even been refunded the 24 days rental remaining on the lease. I have emailed them but they have chosen to ignore the emails. Use these scammers at your own risk ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by PAUL - 12 January 2020
" The Car provided was not roadworthy and we had to return it.Not the customer experience you wanted following a 13 hour flight.The exhaust system had completely blown and the car sounded like a tank.How First wanted to give us a car in such poor condition is amazing. The supervisor Zanele was very unhelpful and had no basic customer service skills or behaviours, completely disinterested. They had cars ready but chose to make us wait. Why?Returning the car in Cape Town city the representative Alex was pleasant and efficient in his dealings with me. "
" The Car provided was not roadworthy and we had to return it.Not the customer experience you wanted following a 13 hour flight.The exhaust system had completely blown and the car sounded like a tank.How First wanted to give us a car in such poor condition is amazing. The supervisor Zanele was very unhelpful and had no basic customer service skills or behaviours, completely disinterested. They had cars ready but chose to make us wait. Why?Returning the car in Cape Town city the representative Alex was pleasant and efficient in his dealings with me. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by REECE - 10 January 2020
" I see that I've been charged quite a hefty fee off my deposit. I haven't received an invoice to understand what I was charged for? I returned the car back with the petrol gauge just over Empty. If I can get an understanding of what the £75.78 covers, that would be great. Many thanks "
" I see that I've been charged quite a hefty fee off my deposit. I haven't received an invoice to understand what I was charged for? I returned the car back with the petrol gauge just over Empty. If I can get an understanding of what the £75.78 covers, that would be great. Many thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by DHENIS - 10 January 2020
" See point 3 "
" Despite being told that the car was clean and undamaged..this proved to be untrue Had to have a second car..which was not up the standard of expected cleanliness "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHIEL - 08 January 2020
" Good "
" Very good, I will use them again next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by TROY - 07 January 2020
" Fine "
" Got charged for petrol despite filling up at the airport petrol station 2 minutes before dropping the vehicle off! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ELIZABETH - 06 January 2020
" Great "
" The counter staff and driveway staff were courteous and helpful. The car was in good working condition and I felt confident in driving distances. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by IAN - 06 January 2020
" Fantastic from start to finish. "
" Could not fault the service and my experience with Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOY - 04 January 2020
" Very disappointing. "
" This is not the first time I have hired with First and not the first time I have been extremely disappointed. They are cheaper than most but you still expect a certain standard. The car had no central locking which is not good in S.Africa in case you need to leave somewhere you feel unsafe in a hurry. When I returned the car they refused to give me a final invoice despite being happy with the state I returned the car in and assured me it would be e-mailed to me later that day. I am still waiting and that was 1 Jan. This is also a problem I have encountered before. Very, very dissatisfied but would be very grateful if you could obtain a final invoice for me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by DANNY - 02 January 2020
" Auto Europe was fairly straight forward. "
" At the time of collecting the car we were bizarrely asked the question: where were we staying in Johannesburg?. It transpired that the class of car we had booked was unavailable and the counter staff actually wanted to downgrade us for the first day. We had to argue in order to get an upgrade. First car then chased us for two days seeking to replace the car and ignoring our emails confirming timing for collection. Out of 12 days holiday losing 2 days waiting in vain for First Car to get their acts together was extremely annoying! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by VENGAYI - 30 December 2019
" Process was flawless, no issues at all. will hire again in future "
" Process was flawless, no issues at all. will hire again in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANSERIA, ZA - Reviewed by JUANEL - 30 December 2019
" I have used AutoEurope on many occasions without problems. They are one of my two favorites when booking car rentals. Unfortunately this one was marred by the bad experience with Hertz "
" They charged me GBP 37,50 ilo GBP 33,41. This is 12% more than the rate on AutoEurope's voucher. No explanation for that. They also charge a refuel admin fee without giving you the option to refuel and return the vehicle with a full tank. No mention of this when booking the vehicle. Very underhand. No honesty here. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JOHN - 29 December 2019
" Overall satisfied and would use again. "
" Only drawback was the amount of time it took to complete the collection process. Queues were long and slow moving, about 40 mins. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by PAUL - 29 December 2019
" No comments "
" I had a problem as my mum was diagnosed with cancer and I only got to know about this late I tried to change my pick up but your operative rudely put the phone down on me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by ALLISTER - 26 December 2019
" Excellent used auto europe for years never any bother and now they do the extra insurance no need for the hard sell on pick up "
" Not the cheapest but you get what you paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by ALISON - 25 December 2019
" My only complaint was that I was under the impression I would be given a Renault Clio or similar, I got a Polo Vivo, which I really did not enjoy, personal preference.? Just a bit disappointed with the vehicle. Other than that, I would recommend Hertz. "
" My flight was delayed by 5 hours, I was impressed that the staff at Hertz were waiting for me to collect the vehicle and were friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 25 December 2019
" As above "
" Overall a good experience just very annoyed that the car was dirty inside when we picked it up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by ANDREW - 22 December 2019
" Cheaper price for well known in terminal hire brands. "
" The Kia Sportage is a terrible underpowered vehicle compared to the Toyota RAV4 which was mentioned as the likely vehicle in the group I booked. Shame. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by LEONARD - 20 December 2019
" . "
" . "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 2
JOHANNESBURG, ZA - Reviewed by JOHN - 20 December 2019
" Very satisfied "
" Fast and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANSERIA, ZA - Reviewed by SUNDESH - 19 December 2019
" i have already referred some friends, it was a great experience "
" it was great, no problems. car was very economical on fuel and went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by JAMES - 15 December 2019
" See 3 above "
" Whole process was very efficient. No pressure or hard sell of excess insurance cover or other extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LINDA - 12 December 2019
" attitude of one of the staff a bit off. I refused a Corolla because it had lots of chips, dinks etc and was given a very undderpowered VW. Not best pleased with this car. "
" old car, very underpowered lots of dinks disappointing "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CAPE TOWN, ZA - Reviewed by DEREK - 12 December 2019
" Smooth and efficient "
" Simple to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ETHAN - 11 December 2019
" Excellent service start to finish "
" Very fast and efficient service. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 09 December 2019
" Budget office in Capetown was pretty chaotic. We just beat a long queue "
" Chaotic when collecting car. as "systems were down" Unexpected items pending on credit card. And still pending 3 days after returning car "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DAMIAN - 09 December 2019
" Everything great and professional. No issue at all. "
" Everything great and professional. No issue at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GEORGE, ZA - Reviewed by MONA - 09 December 2019
" Excellent interaction. Quick and informative. "
" Friendly and efficient staff. Unfortunately we did not receive the small vehicle we hoped for but I think it was due to failure on our part to mention that Mona is on the short side ("vertically challenged"). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by CHRISTO - 08 December 2019
" Efficient friendly service "
" Efficient friendly service "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 07 December 2019
" The booking procedure was straightforward and with good prices and options being offered. The subsequent service was good and when a minor problem was encountered (a delayed late arrival for collection) this was efficiently dealt with. I have always used Auto Europe and will continue to do so! "
" First Car have always provided a good service at collection and drop-off (in Durban RSA). The prices they have charged are competitive and the quality of the cars has proved to be high. NO problems have ever been experienced with them and they are to be recommended. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RACHEL - 05 December 2019
" All good "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 04 December 2019
" It was a bad experinece "
" It took an hour to pick up a pre booked car after a 11 hour flight. Totally unacceptable. The staff had no idea what was going on and it was chaotic. Everyone was upset and it was very hot,. It was so crowded they had to open extra counters outside in the driveway in a tent, in the baking sun. SHOCKING experience "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HENRY - 04 December 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CONNOR - 04 December 2019
" Auto Europe is great. I've never had a bad experience. The insurance you offer is great and always cheaper than getting it though the car hire company. Please cut all ties with gold car tho. This company is a scam with hidden charges everywhere "
" Everything was perfect accept the drop off process. It was very busy and they seemed understaffed and the drop off area was full. After waiting by my car for 10 minutes someone eventually came over. They didn't do a form there and then to say weather there were additional charges for any damages. This made me feel uneasy as I've used car rental companies in the past that charged me for things like fuel even tho the tank was full. So this left me feeling uneasy as I awaited the email "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LOUISE - 03 December 2019
" very satisfied would use again "
" Good fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MERVIN - 01 December 2019
" Excellent "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 30 November 2019
" The auto refund process on claiming back my excess on above accident was extremelly efficient and helpful and was sorted in two days. I was very impressed "
" very helpful in replacing car when I damaged the front end of the car driving into a storm drain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by TIM - 29 November 2019
" I have used Auto Europe in various countries for more than 10 years for business and holidays. The only issue I have found is when I chose to rent from Gold Car. They were a real pain with regard to insurance in a threatening way! and so I normally choose Sicily by car (auto Europa) or the cheaper partner companies owned by hertz or avis. "
" Excellent staff at the reception, one of them showed us to the car and checked it over with us. The car was almost new, clean and full of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BLOEMFONTEIN, ZA - Reviewed by MAMOTHEO - 29 November 2019
" I am actually not happy with the service offered over the counter by Budget. The terms and conditions are not very clear because it has been stated that one can use visa, mastercard or credit card to book a car and unfortunately some of these cards do not have names on them. Additionally, I think Auto Europe should have other means to help us book car rentals but not deduct funds from the accounts immediately so that any inconveniences like I ecountered on Saturday should not happen. "
" Budget does not take visa, debit or master cards which are not printed names on them despite the sufficient funds in the account. I was very disappointed and inconvenienced by not being offered services over the counter due to my bank card. I read the terms and conditions before I can make online bookings with Auto Europe that they accept the above mentioned cards hence my money was deducted from the account. I had to book with other car rental which accepted my visa card and I believe Budget should consider this in the near future. The officer who was on duty tried to help and look for other options but couldn't do anything. I have raised a query with Auto Europe to re-imburse my funds and still waiting. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RAY - 25 November 2019
" as said "
" Several bookings with Budget cape town always good value and service. Only criticism they are victims of own success, long queues when collecting. Express for regular customers would be good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 24 November 2019
" Easy booking "
" You have to pay a refundable cash deposit which is returned after cars return less what seems to be a compulsory refuelling charge. I returned the car completely full, couldn't get more in the tank, and I was still charged. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RODNEY HILTON - 23 November 2019
" We always find the staff cheerful and helpful. "
" We usually get really good service, this time was no exception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JOHN - 22 November 2019
" as before , good service and value "
" Good service and value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBIN - 20 November 2019
" Nothing to report "
" At drop off staff advised all ok, there was no paperwork as I would receive an email. Email received, advised that I was being charged for refuelling. This was despite (a) having filled the tank before returning (fuel receipt shows time 6 minutes before vehicle returned to budget), and (b) having been advised all ok. This is sharp practice "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by CHRISTO - 20 November 2019
" quality and a good price - thanks "
" fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 18 November 2019
" User friendly website with a very detailed information showing type of car, hire company, and contract conditions. "
" The car whilst only having +/- 17,000 km. had a multitude of defects highlighted on the contract however it was not possible, due to the poorly light car park, to check if they constituted the total number of defects especially as it was raining at the time and almost dark. The windscreen washing water is only plain water and never has any washing additive to ensure the windscreen is cleaned correctly in poor weather. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by MICHAEL - 18 November 2019
" Simple, fast, efficient "
" Quick and friendly service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STUART - 09 November 2019
" All round good experience "
" Easy pick up and drop off. Friendly staff with no attempt to see further insurances etc. Good clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 09 November 2019
" See comments above. "
" Car had numerous scrapes and scratches which were not on the documentation provided. We had to find a Hertz employee to update the information. Not good! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by LUCY - 08 November 2019
" Easy booking. "
" Everything went as p;lanned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 08 November 2019
" Quick easy great response "
" The staff were great and the vehicle was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARITA - 07 November 2019
" I would have preferred to have a car with central locking. "
" I am very pleased with the my experience with Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by JASON - 06 November 2019
" Nice car, easy pick-up and drop-off scheme. No pressure selling of add-ons. Thank you for a good service. "
" Nice, pleasant experience at a competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 06 November 2019
" Terrible "
" I wanted to hire the car a day early. I tried to change my booking with Autoeurope but your site refused the change. I drove to the airport and discussed with First Car and they said no problem just come in a day early and we will give you a car without a problem. I arrived a day early and was refused a car despite being told 3 days earlier that I could have a car early. I was told to do it online with you but the website refused to advance the booking so I phoned you, AutoEurope and the operator said I could not change the date or time of the booking. This was really inconvenient. Why can't you change a booking 48 hours in advance!!! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by NICHOLAS - 05 November 2019
" Please see above "
" After filling the car up with petrol at the airport on date of departure we are now being asked to pay admin and further petrol fees after the car was filled completely and dropped off with the fuel gauge showing full "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAMELA - 05 November 2019
" All good ! Just makes life easier. :) "
" In Cape Town the representative was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 04 November 2019
" I have received a series of inane comments from your staff in response to my request for help. Nobody has done anything to help. Instead the messages thank me for using Auto Europe and ask me to contact Auto Europe if I have any questions. I have done so repeatedly but to no avail. Dreadful service. The fact that you have sent me a survey before addressing my concerns demonstrates still further how little you care. "
" I am still waiting for you as my broker and First as the car rental firm to address my concerns about: (a) being charged for petrol when the tank was completely full; and (b) being charged for GPS which was included in the price. I am very dissatsified. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by REBECCA - 03 November 2019
" Great value "
" Brilliant value for money and great servixe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANDREW - 02 November 2019
" no comment "
" no comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ANDREW - 30 October 2019
" no comment "
" because we landed an early we were going to be charged a whole extra day which we thought was abit sharp. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DIANA - 29 October 2019
" Auto Europe delivers an excellent and very competitively priced service. "
" Excellent service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 26 October 2019
" As always auto-europe is easy to use and offers great deals and service "
" Somewhat slow and tedious check-in process "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANDREW - 24 October 2019
" Auto Europe were good and there were no difficulties booking the Rav4. Hertz, like most hire companies, tried to give me a different vehicle but I am pleased I insisted on the RAV4 as it was comfortable, economical and had the required boot capacity. "
" I booked a Toyota RAV4 but was offered something different and not suitable. I was told that you offered a RAV4 or similar and that the engine size was similar hence it was acceptable. It did not however have the boot capacity we needed for five people and was lower to the road. I was then offered a Nissan X-Trail which I have driven before and have the same reservations. A RAV4 was then returned and though it was not 100% clean, I took it. I am glad I held out for the car I had booked as it did have the required boot space, was comfortable and economical. Drop off was fine but we have yet to receive a final invoice to reflect any tolls. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by STEWART - 24 October 2019
" ease of reserving a vehicle & price. "
" High mileage...clutch a bit dodgy But a good sat nave in a entry level hire car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
EAST LONDON, ZA - Reviewed by STEWART JOHN - 24 October 2019
" East of making the car reservation "
" east London (S A) on the ball/helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANDREW - 24 October 2019
" Very good. "
" Car was clean when we collected it. The checklist for the exterior was accurate, but there was damage inside the vehicle that hadn't been noted. Bluetooth phone connection was a problem, because the 5 phone limit had been reached, so we had to work out how to remove old registrations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GARY - 24 October 2019
" Very good the car was nearly new "
" Very efficient no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by TIMOTHY - 22 October 2019
" Very easy to book and good service at the airport. "
" Quick service and new clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 22 October 2019
" Easy and efficient with no surprises "
" Great service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 21 October 2019
" Very satisfied "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by ROSEMARY - 20 October 2019
" Very satisfied with everything. "
" Everything went well in Nelspruit. Very satisfied with everythingSo much better than some experiences I have had with other companies at Johannesburg and George. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALEX - 18 October 2019
" Auto Europe has fantastic website where all options are clearly displayed. "
" Got the vehicle I booked (rather than "similar" as often happens). No queue and the car was brand new. Perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by RAFAEL - 17 October 2019
" Excellent rates and value "
" Car was making a whirring noise when driving at higher speeds on highway, needed to be serviced and checked. I wanted to replace it but didnt want to drive back to airport. Also the drop off was terrible, one person at counter and 4-5 cars waiting to return, after 10 mins i just left keys on counter "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 3
DURBAN, ZA - Reviewed by WILLIAM - 15 October 2019
" Excellent service and car "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HELEN - 14 October 2019
" On the whole fault-free for vehicle and smiling service. Watch the detail of the fuelling! - I know that it's in their T&Cs, but it doesn't pay to try to get the car back full. "
" On the whole the rental was good. The staff friendly and the car was as you'd expect for its kms and that its a rental. My husband did have to add a few observations of dents and scratches at collection, but nothing serious. My dissatisfaction comes from the "fuel fee" added at drop off. Even though we filled TO THE BRIM at the Engen fuel stop at Johannesburg Airport and drove the less than 1km back to the drop point, First none the less add two litres of fuel to our bill plus a fuelling fee. We queried this and was told that it is standard practice for them to add even more fuel (even though they then have to drive it back to their collection point (1km) and use that fuel up!!) and then charge us a fee for doing so. What is the point of a full-to-full condition if they are going to charge us anyway?? Each car they makes an extra profit - only one or two ££s but a bit of a rip-off. Next time we will just return the car empty and let them put themselves out to fill it up again - we will be charged in any event!! The e-Tag in the car didn't work, so we paid cash (and queued) at each toll. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by STEPHEN - 13 October 2019
" Thank you "
" Easy and efficiant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NATAN - 12 October 2019
" Good service. The car wasn't in best shape "
" Car wasn't in best shape "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by STEPHEN - 12 October 2019
" all worked fine "
" very happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JEAN - 12 October 2019
" I was happy with the service givin however very disappointed getting an invoice being charged for fuel, when in fact I filled the car hire petrol tank up before returning the vehicle. If it is not reimbursed I will probably use another car hire company and pass on leads to them instead. It's unfortunate I was charged for petrol when I had already filled the car hire vehicle up because had this not happened I definitely would have used first car hire / auto Europe again in the future "
" I was happy with the service givin however very disappointed getting an invoice being charged for fuel, when in fact I filled the car hire petrol tank up before returning the vehicle. If it is not reimbursed I will probably use another car hire company and pass on leads to them instead. It's unfortunate I was charged for petrol when I had already filled the car hire vehicle up because had this not happened I definitely would have used first car hire / auto Europe again in the future "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORT ELIZABETH, ZA - Reviewed by PAUL - 10 October 2019
" Hertz has let the experience down. "
" First car offered had flat spare tyre. Second car was OK. Car was returned early in identical condition as received (checked by drop off staff) but I now have a deduction of nearly £50 (900+ZAR) which I have no idea about. this needs to be resolved as I will not be paying it. One way drop off fee was paid at collection point. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by JOHN - 10 October 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by BRIAN - 10 October 2019
" Auto Europe always very ptrofessional and great deals "
" On collection it seemed it was a bit long as if admin stuff was not done and as I regularly use Bidbest I assumed they would have all my info "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NEHEMIAH - 04 October 2019
" Staff very friendly at collecting and dropping point. The car was I a very good condition. "
" I collected the car on the 06-09-19 till 01-10-19 at OR Thambo South Africa. On 07-09-19 somebody bumped on me while he was jumping a red traffic light(accident). The car was damaged and not drivable. Although I paid R32.000 deposit when I collected the vehicle, when I called the the Hertz car rental in OR thambo to provide a replacement vehicle. They told me I needed to pay another another R32.000 deposit before they release another vehicle. I find it to be very strange as that was a continuation of the initial contract. Had I not have that amount, I could have been stranded in the middle of nowhere in strange city. The lady I spoked to over the phone was very inpatient and rude. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRETORIA, ZA - Reviewed by EVA - 29 September 2019
" The cars are new and clean with a registration which does not pick out the vehicle to be rented.One feels free and inconspicuous to drive around. I really enjoyed driving the car to the point that it was not easy to let go. "
" The staff is efficient in dealing with the clients in answering questions and explaining in detail the conditions around renting a vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DIANA - 28 September 2019
" Auto Europe has done me proud for many years. Hertz are usually excellent, just on this one occasion they slipped up. "
" There was a serious error on my final Invoice which charged me for a full tank of petrol on return of the vehicle which I had filled up 5 minutes before returning it !!! Satisfactorily resolved by email over a period of one week and the money refunded. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 27 September 2019
" I had no problem with this experience "
" I had no problem with the whole car hire experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BRIAN - 26 September 2019
" Good car no issues with it "
" Took a long time at the counter to process our collection papers "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOEDSPRUIT, ZA - Reviewed by DAVID - 25 September 2019
" GOOD DEAL. EFFICIENT SERVICE "
" REASONABLE PRICES. wELL MAINTAINED CAR. EFFICIENT AND COURTEOUS STAFF AT HOEDSPRUIT TO DEAL WITH CUSTOMERS. WHAT ELSE DOES ONE NEED? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WILLIAM - 24 September 2019
" Great overall "
" All positive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 24 September 2019
" Hoping the condition of the car given was a one off as we are normally quite happy with the cars and service normally given. "
" Have used First Car a few times and been quite happy with them, but the condition of the nearly new vehicles bodywork was vastly worse than marked on the hand over form given with the keys at check in. On returning to the counter to complain and told the form was for the client to mark up was nonsense and the form is marked up by First Car only after cleaning and what is seen! If I weren't not so cynical maybe this was an attempt to scam the customer into paying for damage not noted at handover and which is NEVER fixed by the company. I told the supervisor this and didn't expect a future claim from them. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by MICHAEL - 23 September 2019
" A fast and efficient service, friendly and helpful staff. "
" As stated in the terms and conditions you recieve the car full and when you drop it off you will be charged for refueling it even if you have just filled it up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by MICHAEL - 23 September 2019
" The booking via Auto Europe and car collection process at the airport was without problem - it was the nature of the vehicle that was provided by Hertz that was disappointing and in my view proved to be not a "similar" vehicle and not one that Hertz list as being within their fleet or options listed on the Hertz web site "
" I hired what was advertised as a Toyota Rav 4 4x2 via Hertz South Africa from your web site. Toyota RAV 4 models in South Africa for a 4x2 list a 2.0 Ltr GX Auto - which is what i was expecting. The Hertz South Africa web site it lists the Renault Kadjar and Nissan Qashqai as being "or similar" so I accept that if a Rav 4 is not available then an alternative car can be provided by the hire company which is clear when booking. What I got was a 1.5 litre naturally aspirated Toyota Rush. Being from the UK I had not heard of a Rush and the Rush (which are made by Diahatsu and is a much cheaper car) but is is very similar in appearance to the Rav 4 and is a 4x2 vehicle. It was only on driving the car that I found it quite under powered. It is really a town car and not suitable for longer distance driving (no cruise control), its pick up on the motorway and faster roads is poor and it does not cope with steep gradients - we actually turned round and headed back on one of our trips as the vehicle could only crawl up one hill and the engine was getting really hot - and this was on a tarred public road where other older vehicles were passing us at speed. The lack of pick up on the motorway It does not really like to cruise much above 110 Km per hour and given the SA roads are often 120 Km per hour and many people drive much faster than this made driving the Rush on these roads far more stressful than it should have been. I have seen other car web sites that differentiate between a RAV 4 and a Rush - which I think is worth considering. You may wish to raise this with Hertz SA as they do not even advertise the Rush. It is likely I will be heading to SA again and looking at car hire and therefore wish to avoid the Toyota RAV4 / Rush issue and Hertz in the future. As you can tell - I was not impressed with my hire car this time around - however, I hope that this feedback is useful. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JASON - 23 September 2019
" Easy to use with a good selection of rental options and prices. "
" The car we reserved wasn't ready when we arrived, even though we got there 30 minutes after the stated pick-up time. We were given an "upgrade" instead but, it seemed the car had been in some incident during a previous rental as it pulled to the right hand side quite badly and vibrated heavily, even at low speeds. It felt quite unsafe to drive. Thankfully we only needed it for the one afternoon, otherwise we would have had to ask them for a replacement. We did report it but, we're not sure if anything was done about it. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by ANDREW - 22 September 2019
" Overhaul good service. Car was delivered in good condition "
" Staff at drop were unhelpful and sullen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEVEN - 20 September 2019
" As per my comment above "
" I returned the car full to full with fuel and received a further bill where they said they had to fill it up again even after I supplied the fuel slip and did not do much mileage I contested it but were adamant that there was more fuel to put in?? "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by FREDERICK - 16 September 2019
" . "
" Smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 14 September 2019
" I was very unhappy with your company's support with a booking we had in July at Munich. Having booked cars through you for a total of around 3 months per year for the past few years, I said then that I won't be doing that again. And I won't. In December I have cancelled through you and booked with another agency. I don't plan to use you again. "
" We have used First Car many times over the last few years and our feeling is that the model of car you get (in this case, C class) has got worse and worse. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by MRS - 11 September 2019
" Easy to book "
" The car was a very uncomfortable ride, and there are several other makes and models in the fleet category that would have been preferred, but no option was given for this. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MICHAEL - 10 September 2019
" Simple easy & competitively priced "
" All went very smoothly No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by SELUSIWE - 08 September 2019
" Good experience. "
" Very friendly and polite staff and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by RAYMOND - 05 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHIEL - 05 September 2019
" Al good "
" Car was not in good condition "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by AJAY - 03 September 2019
" Quick and simple service "
" car was ok basic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BUSISIWE P - 01 September 2019
" Will definitely use them again. "
" One staff on the counter had trouble running my card and had to call my UK bank then their other staff sorted everything and even was happy to upgrade me for the inconvenience. I'm happy I went away driving and not by Uber "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by RICHARD - 01 September 2019
" . "
" Easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DOROTHY - 30 August 2019
" Vehicle didn't seem in good order ? Shocks and engine size given smaller than advertised . "
" Generally good but am not happy after querying a payment had already been made online to AutoEurope I was told I had to pay on collection of vehicle as I wasn't billed and now I realise I've been billed twice on 2 cards by both Autoeurope online and 1st car rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by NIGEL - 28 August 2019
" I can't blame Autoeurope for the issues but you need to address them as the other 3 cars we rented had similar experiences "
" The vehicle was hours late for Collection and for some reason on drop off I was charged 46 Rand for fuel which considering it was fuelled to the brim about 200 yards from the dropping point is astounding. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by STAINSLOUS - 22 August 2019
" Booking was easy and straightforward and so was payment process "
" I was charged for Super Waiver when I did not ask for it. Because I was in a hurry, I did not check all the detail very carefully. My mistake I suppose, But I should have been asked if I wanted SW. I had my own annual cover so did not need one from the counter. On dropping the car I had filled up the fule but they still charged me an estimated amount until I showed them fuel receipts from a nearby petrol station, then they refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by VICTOR - 21 August 2019
" I have been with you for many years. You have been honest and competitive in pricing. Keep up the good work. "
" WE were serviced by Avisbudget. We spend more than 2 hours getting our vehicle. 1. We had an upgrade to an AMG, nice but as we were leaving the airport "Tire Low Pressure" came on and we had to return. 2. Second car was a CLA 200, we progressed further. As we entered the highway, "Tire Low Pressure" came on as well. SO we had to return as well for a change of vehicle. The lady Amelia was very helpful to settle us. Her male colleague was not so helpful and aggressive, he was only momentarily there and wanted to reset tire pressure indications without checking tires. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by MARIO - 19 August 2019
" Will use again as have used before with great results. Thanks "
" Experience was great but wasn't happy with the Mahindra car that I got even though it had only 1500km on the clock. Yes to Budget but not the car. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by CATRIONA - 19 August 2019
" Not a good experience at all. Need transparency about what is covered and what is not without having take extra cover once in the country. "
" The paperwork detailing what exactly is covered and what is not is very confusing especially when arriving in the airport to be told we needed to take out more insurance cover. The agent couldn't speak enough English, showed documents on a screen that couldn't be read as the writing was tiny. Why can't insurance all be transparent? We ordered a sat nav as I knew the importance of getting on the right road before dark. It took four sat navs before one worked by which time an hour had passed and it was dark. Not impressed at all. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by HENDRIK STEPHANUS - 19 August 2019
" Hassle free and effective "
" Hassle free and effective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HERMANUS, ZA - Reviewed by BRIAN - 18 August 2019
" Always great service and very.professional "
" Got great service very friendly and prompt services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BENJAMIN - 16 August 2019
" Very good "
" Very professional staff. I pricked a car and reported that the car was making noise. I was able to change the car and process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MKHONZENI INNOCENT - 15 August 2019
" Autoeurope is the best car hire company their rates are the best and their staff are second to none keep up the great rates and good work guys "
" Very friendly and efficient staff no problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MUHAMMAD NOOR - 15 August 2019
" Extremely good. "
" Good overall "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MARGATE, ZA - Reviewed by SIBONGILE - 15 August 2019
" Good "
" Staff helpfull,only problem is that when I hire I prefer to get it from margate airport but they don't always have cars ,so I have to go to the other branch which is a little bit away from the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by JAKE - 14 August 2019
" Terrible communication resulted in me not being able to collect the vehicle "
" Would not release car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by BARBARA - 14 August 2019
" Car was unfortunately underpowered, petrol gauge not working and the exhaust was rattling from the time we picked it up. "
" Very efficient and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by FREDERIK - 13 August 2019
" Was helped fast, car was clean will use them again. Refueling fee was very reasonable. "
" Was helped fast, car was clean will use them again. Refueling fee was very reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by PHILIP - 12 August 2019
" I asked Auto Europe for a refund, as we didn't use the vehicle. The matter is apparently being investigated, but seems to be progressing incredibly slowly "
" The vehicle was totally unsuitable, staff made no effort to find a solution so we cancelled the booking and took an alternative vehicle from EuropCar whose office was next door and who were far more helpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by LESLEY - 08 August 2019
" Always happy when we use Auto Europe "
" Solid company "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EAST LONDON, ZA - Reviewed by SLUMKO - 08 August 2019
" Auto Europe have been professional and faultless since I began using them some six or so years ago. I am quite satisfied with the services and the quality they provide. "
" I have been always delighted with Budget over the last year or so. However, the drop off this time was not a particularly good an experience. Regardless, I will still continue to choose them as my provider. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRIAN - 07 August 2019
" I have always had awesome experience with Auto Europe great options and when I had had a query very prompt with response and resolution "
" Great service and very professional and car clean and good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BRENDA - 06 August 2019
" So easy to use and best deals "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 29 July 2019
" Many of the cars appear to be at the end of their rental life with mileages in excess of 30,000 kms. "
" Since SIXT took over First car the check has become very confusing even the staff cannot use the new computer system easily. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by STEPHEN - 28 July 2019
" All good "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARIUS - 23 July 2019
" Great "
" Cheslyn was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by PETER - 22 July 2019
" Apart from above OK. Staff at CPT were exceptional "
" On collection at George there were a number of body defects/scratches not noted so departure delayed whilst I got someone from office. Engine of car frequently rattled giving some concern "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
EAST LONDON, ZA - Reviewed by SILUMKO W. - 21 July 2019
" Agreeable. "
" Second time dealings with Budget in three months and it's been an agreeable experience. Efficient, friendly and professional. Thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by SAMANTHA - 18 July 2019
" Was easy and convenient to book. Car hire CDW varies and autoeurope was one of the lower quotes. "
" Car had odd starting issues. Drop off...no one checked the car in my presence. Was fine as there were no issues but normally a drop off has a member of staff to check in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by BRIAN - 16 July 2019
" Always great experience "
" Very good experiance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by ARLENE - 12 July 2019
" We always use Auto Europe and are always happy with the service and the price Thanks "
" We use you a lot for South Africa and this was the best experience so far, especially in terms of satisfaction with the car, it was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by RONNIE - 11 July 2019
" Excellent car "
" It was excellent we vot tge car we ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALMIRO - 08 July 2019
" Not too much to complain about "
" Way better than First Car Rental. Counter staff could be more efficient though "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by FRANCINE - 01 July 2019
" All good except for frustrating delay at pick up especially after a longhaul flight "
" Very frustrating at pick up, took nearly two hours due to staff errors. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NORMAN - 28 June 2019
" Superb service "
" Nice loving people . Good customer services "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by STEPHEN - 23 June 2019
" Make out reasonable priced but that's because do not provide adequate insurance and then sell at pickup for more than cost of the hire NEVER AGAIN and normally hire for weeks at a time more than twice a year and I will share my experience with anyone thinking of using your company "
" First and last time "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NELSPRUIT, ZA - Reviewed by ROSS - 23 June 2019
" ..Actually, it would be 10, but for the excessive cost of the excess insurance (and its 3rd party delegation and all the potential pitfalls there). For peace of mind, the idea of a no-excess deal is attractive, but not at the quoted price. "
" Every part of the hire was as good as you could hope. The staff especially were efficient and friendly at the start and end. I have another rental booked for October and I hope that it will be no different. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANDREW - 21 June 2019
" love south africa will visit again "
" very good counter staff on pick up did not try and sell stuff not needed and we got the car we had booked ,prices could be better for longer hires ie 2 plus weeks and bigger choice could help for larger families this would bring more reccomendations. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ARNOLD - 17 June 2019
" Good service always "
" Good rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GRAHAM - 12 June 2019
" Very pleased - as detailed above. "
" This was the best car-hire experience I have had for some time. No heavy sales pitch for " extras ", easy collection and swift hassle-free drop-off. Very, very pleased with the transaction - and the car was excellent as well covering 2,500 kilometres with ease and comfort. I have not yet received the final invoice to see if any extra, unknown charges have been debited but, subject to that, a very, very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ELIZABETH - 10 June 2019
" Please see above "
" Avis/Budget were very efficient when collecting/returning the car so not really a problem. However, there was a TAG on the car which were not made aware of so that will be deducted from the deposit - possibly with an admin fee?? We should have been told about the TAG before taking the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EAST LONDON, ZA - Reviewed by BRENDAN - 10 June 2019
" Auto Europe good, Hertz should have been better "
" I noticed a flat tyre at pick up, the staff said it wasnt a puncture and because our children and luggage were already in the car, we had to follow them to a local garage for air. Took too long. Then had to go to a garage every day to put air into the tyre. It was a nuisance "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by SUSAN - 06 June 2019
" Low advertised deal price, but inaccurate info on amounts to be paid locally. "
" The car was not in very good condition, with lots of chips, dents and scrapes. The local charges applied for GPS were higher than advertised on your website, which made the deal not as good value for money as expected. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
JOHANNESBURG, ZA - Reviewed by KEITH - 02 June 2019
" Everything went smoothly. "
" Reasonable rates, cars in good condition, efficient service. Had to exchange the original car during a 1 month rental and this was done without too much difficulty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by MERRILL - 31 May 2019
" We are very satisfied with the service from Auto Europe. The site was easy to use and the choice of car provider was good. "
" The customer service from First Car was excellent, and we had no problems with picking up or dropping off the vehicle. Everyone was very polite and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MARCO - 12 May 2019
" I booked an Audi A3 sedan or similar... I was given a tiny A1 Mercedes hatchback. Not similar class or style. Asked for a bigger car and was even willing to pay more. They didn't have any. Obviously clear that Avis had run out of cars and I got given what was left. What can I do about it??? Bugger all!!!! Shocking service and will never book via autoeurope again. There is always something that goes wrong and nobody to help you. Book direct with the car company, it is a lot safer. "
" I booked an Audi A3 sedan or similar... I was given a tiny A1 Mercedes hatchback. Not similar class or style. Asked for a bigger car and was even willing to pay more. They didn't have any. Obviously clear that Avis had run out of cars and I got given what was left. What can I do about it??? Bugger all!!!! Shocking service and will never book via autoeurope again. There is always something that goes wrong and nobody to help you. Book direct with the car company, it is a lot safer. Both Avis and autoeurope to blame here as they point fingers at each other rather than dealing with an unsatisfied customer. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PIETERMARITZBURG, ZA - Reviewed by NOZUKO MDLELENI I - 12 May 2019
" Very good "
" Satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 09 May 2019
" Hertz certainly are not up to standard of other car hire companies when it comes to customer service and communication. "
" Currently receiving unexplained expenses from Hertz for which I am waiting for a responses. The requested car was not available and an alternative had to be accepted. I had to wait unnecessarily upon arrival, flight was early, to collect the car. Insufficient staff to deal with customers when the international flights arrived. Upon return it was also necessary to wait an unacceptably long time for service when returning the car due to lack of staff. Staff accepting return of vehicles not suitably qualified or trained to make decisions. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by ALAN - 08 May 2019
" Great six weeks in South Africa "
" Good value and great service from all the staff at Cape Town airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOEDSPRUIT, ZA - Reviewed by MARC - 06 May 2019
" No air con in the rear "
" There was no air conditioner in the rear "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
JOHANNESBURG, ZA - Reviewed by DAWN - 03 May 2019
" Not Auto Europe's issue, but you should be aware of this practice. "
" We have been charged for damage to the windscreen which we were not responsible for. When we picked up the car we did not check under the wipers, on return the guy went and lifted up the wipers and noted the damage and did not look anywhere else on the car for other damage. I have no doubt they do this with every customer and make plenty of money from it. We have not received an invoice or any other contact from Hertz to inform us of this charge (only appeared on credit card statement) Needless to say we will never use Hertz ever again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by SANELE - 02 May 2019
" Good customer service. "
" Very satisfied with their service, I definitely recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by LELIE - 02 May 2019
" HAPPY TO RECOMMEND FRIENDS "
" GOOD SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by LUDUMO - 01 May 2019
" Apart from the car issues, my experience was very good. I'm happy with Auto Europe. "
" The gentleman who helped me with the car was efficient. The problem was with the car. It was noisy and the heating system was not working properly. I had to travel long distances with aircon on to prevent the screen from steaming up. At some point my family had to use blankets to keep warm. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by MALCOLM - 01 May 2019
" Great experience "
" They were very efficient and friendly, no queues compared to some other hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ASHLEIGH - 26 April 2019
" It was easy "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TERENCE - 25 April 2019
" Wanted to extend the rental for two days. First car staff advise me to do it via auto Europe, but when I got in touch with auto EuropeThey were not helpful at all. "
" They were great and very helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by VALDI - 23 April 2019
" Smoothly from booking to drop off! "
" Great experience! Everything ran smoothly from collection to drop off. Staff was friendly and extremely helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NGONILE NICO - 17 April 2019
" Auto Europe and Hertz efficiently arranged a rental for me instantly when my previous rental made a couple of months before could not meet my needs. Thank you. "
" The team did a good job of settling me into a car when my previous rental could not meet my needs, thank you and this even included arranging a cross border hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by STEVEN - 16 April 2019
" ... "
" The Toyota rush was very slow, not what we were expecting. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by ADRIAN - 15 April 2019
" 1 "
" queue at OR Tambo is always long "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by PAUL - 14 April 2019
" All went smoothly as I expected. All in all, excellent. "
" Very efficient, quality cars, professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NIGEL - 14 April 2019
" Car was adequate and very fuel efficient. Slight confusion on the policy of returning with full tank or not as the policy document informed to bring back full but further information later on the hire informed do not return full. "
" What more can you ask for, no queues no hard selling for upgrade or extra insurance and on the road in no time at all. Return was just as easy and very close to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KAREL - 13 April 2019
" Please read the above lines in the above boxes, that'll give you my comments about our experience. Of all this I'm mostly concerned about the possible charge for petrol, not so much about the toll fees (in my memory about the toll fees for ordinary cars is that a single passage costs now ZAR53; so times 3 would give the figure of R159, not 669.... "
" I booked Nissan Almera with Auto Europe (or similar...). Well, I got the "similar", i. e. Suzuki Baleno. Thre's nothing wrong with that type of car but it is smaller than Nissan Almera! And i met several other travelers that had Nissan Almera from First Car... Secondly: I had to pay (= mandatory order) of ZAR3000 - ok. I've now received a refund of ZAR2330.68. What was the amount of ZAR669.32 used for?? Was it for toll on the N 2?? (went through that 3 times). Or was it also for petrol?? If that's the case, I would be very unhappy, as there was a note in large and colourful note hanging from the rear mirror saying "return vehicle empty"!!! Can you please explain that!!! Furthermore, our Suzuki Baleno had some sticky tape applied to little side spaces (for coins or small objects) - that doesn't really make a very good impression "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by DAVID - 13 April 2019
" As noted above. Auto-Europe need to get this stuff sorted out. "
" The car we had, a Ford Figo, is absolutely awful, with the most basic features I have ever seen in a Category C car. If this is what First are going to give us in future then we will cross them off the list! In the past, we have had cars from them for a total of maybe 12-15 weeks a year. Maybe this will be the last time. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by DEREK - 12 April 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HAMISH - 12 April 2019
" Booking with auto Europe is efficient and I do feel we get offered the best available deal. A shame the rental company cant fulfil our request. This should be made clear before travel "
" When I made the booking (6 months prior to travel) i requested an infant seat and a toddler car seat. Upon arrival at Cape Town International we were told that this was subject to availability and that no infant seat was available. This was the case for another couple just ahead of us in the queue. I find this entirely unsatisfactory and poor service. It is illegal to travel with babies out of car seats and when you travel across the world, you are at the mercy of the car hire company to assist. When making such a booking so far in advance, I would expect arrangements to be made to provide the required equipment. Instead the staff at the desk could offer no help or solution and in the end we had to purchase a car seat over there. This really is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by WILLIAM - 11 April 2019
" Repeat smooth experience "
" Just a smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 08 April 2019
" Always good prices and choice of providers "
" Am in dispute wit Hertz regarding a toll charge applied to my credit card - we were nowhere near the alleged toll road "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by EDWARD - 07 April 2019
" Not really. Staff were well meaning and polite bout the vehicle was not the VW combi we wanted and we could not use the sat nav . "
" i hired a sat nav which i was not shown how to work at pick up and given it in a bag. it was only a few days later we tried it and could not get it to work via the 12v power supply port in the central dash. Our children bought SIM cards to get over this issue. On returning the vehicle the desk staff on referring to the manager in the back office who did not come out to see me said that they could not offer a refund and i had to refer to Customer Service. Great!! Because I had no n more help I wrote on the accident and incident form that the 12v power supply in the central dash did not work so we could not use the sat nav I paid for and still await a refund Also we wanted a 8 seat vehicle with windows that opened in the rear to allow us to take photos. we did not get this, and were let down. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 07 April 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GARETH - 05 April 2019
" I have used Auto Europe for many years because of their pricing and efficiency, as well as the option to pay a little extra for no excess, which I hope never to use. "
" The vehicle was just what we needed for a family trip to Hluhluwe. It was impeccably clean, comfortable and a pleasure to drive. First Car provides professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALISTAIR - 01 April 2019
" Very efficient service! "
" Very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by RODNEY - 01 April 2019
" I expect a refund of the additional amount of £159.94 debited to my credit card by First Car or Auto Europe as this means I have paid twice for the car rental. If this is not resolved I will never again rent through either Auto Europe or First car or recommend either to my traveling collegues "
" I have been debited a further £159.94 from my credit card and I expect a refund if not this means I have paid twice for the privilage of renting through First Car and Auto Europe never again "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICHOLAS - 01 April 2019
" See comments on the vehicle supplied above. "
" The vehicle we were supplied with (Nissan Hardbody) was not of a similar standard to the vehicle booked (Ford Ranger). The vehicle was small, noisy, uncomfortable to travel in and uneconomical. I would have expected the vehicle supplied to be of the same standard or better than the vehicle supplied and not worse. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GEORGE, ZA - Reviewed by ROSEMARY - 31 March 2019
" Always pleasure to book through you. "
" After my bad experiences with Hertz at OR Tambo airport, Jo'burg, it was such a pleasure to find the staff at George and Cape Town, where I dropped off the car so efficient. You must learn a lesson from them, Jo'burg! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by DAVID - 29 March 2019
" Very good all round. "
" Very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TERENCE - 28 March 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by RUSSELL - 27 March 2019
" All good, apart from the 1 hour wait to collect the car "
" On pick up problems with the credit check , on phoning my bank in U.K. no body at Hertz and tried to take money from them , and I had to tell the agent to try again which he did and the card when throu the system "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 27 March 2019
" great prices "
" Glad we don't have to return the vehicle with a full tank "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by ROBERT - 26 March 2019
" In the past I have only good experience with Auto Europe booking through both the UK and European web sites. The web sites are easy to use and the follow up prior to the start of the rental was always appreciated. "
" After my previous rental with First Car they tried to charge me for a new windscreen even though the car condition report prior to the rental showed a chip in the windscreen from which a crack formed. After referring First Car to the original car condition report the reversed the debit on my credit card, apologised, and promised a better service for my next rental. On my arrival in Durban the staff had no record on their system of the problem experienced with my previous rental and as they claimed they did not have the Toyota Etios at the depot they could only offer alternatives. Later in the car park I saw a Toyota Etios there, but the attendant told me that it was already ordered, I could only assume that cars booked through your company were not given the same service as direct bookings with their company. I had eventually agreed to take a Suzuki Swift but after spending time checking the condition report, loading suitcases I found the radio didn't work, so I had to start the check out from the beginning and was only offered a Ford Figo with over 35,000 Km and multiple defects marked on the body and only 3mm of tread left on all tyres. I have been using First Car Rentals in Durban for several years now but from the reception area it would appear that First Car has now become part of Sixt car hire and can only assume that this change in ownership has resulted in the problems I have experienced with my last two rentals with the through your company. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by FRANCINA - 26 March 2019
" Overall happy, still waiting for my 3000 rand I paid as an excess to be paid back into my account. It's been a week since I returned the car? How long does it normally take? "
" Service efficient, even though their systems were down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MARY - 25 March 2019
" Auto Euro hood but no support when things go wrong. "
" The car we hired was to be for game viewing and the one we had was completely unsuitable. Hertz had no other cars as per the one ordered so we had to hand car back and have significant expense to hire from a different company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by JOHN - 25 March 2019
" Would be happy to use First again. "
" I did not receive the car I ordered but the replacement was adequate and in good condition and mechanical order. I much prefer full and return full rather than refill by the r3ntal company. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHARLES - 23 March 2019
" All very easy with no complications "
" The staff were courteous and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROSEMARY - 22 March 2019
" I have used Auto Europe for several years and am very satisfied with the service I receive. "
" On arrival took over one and a half hours to get vehicle. Not the only one to have to wait. No cars available. General impression - chaos! Half-way through month's rental informed that car needed to be returned to the supplier! I was in Swaziland, so no, I couldn't 'bring it in to Jo'burg airport'! Car eventually collected from Nelspruit where I was staying by another Hertz branch. How could the Jo'burg office give me a car for a month, which was scheduled to be returned to a supplier in two weeks time. Was it not flagged for this? Gross inefficiency in my view. On my returning the second vehicle things were much mor efficient and I received an apology. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by GARETH - 21 March 2019
" Very efficient service, with an excellent vehicle and thorough checks beforehand and afterwards. "
" Quick, efficient collection of car in fine condition, and just what was required. Similarly the drop off was smooth and efficient. However, the vehicle was driven less than well afterwards by a staff driver - there is no need for harsh acceleration and braking anywhere, but particularly in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NICHOLAS - 19 March 2019
" Very easy transaction. No hassles or problems. "
" Used before and happy with company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KAJ - 19 March 2019
" Normal good value "
" Everything vent wery smut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTONY - 18 March 2019
" Auto Europe OK, hertz need to get their act together. "
" It took two and a half hours to get our car that had been booked 4 months in advance. Not the sort of service I expect from Hertz. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by STEPHEN - 18 March 2019
" Overhaul good all round experiance "
" Very easy car pick up, counter staff professional and friendly, walked with me to the car, happy to use this company next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by AGNES - 18 March 2019
" Hertz were professional and pleasant to deal with "
" Easy and efficient service. No problems with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 18 March 2019
" Loved the Renault Sandero, hope we can have the same car when we come back next year. Very economical and comfortable. "
" Excellent pick up of the car, very friendly and helpful staff. The return was just as good. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 18 March 2019
" . "
" The first car we had was in very poor condition and had a flat battery. The second car that replaced it was better. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by RICHARD - 17 March 2019
" All very good and will use Auto Europe again... "
" Overall excellent. Only down side was the queue to pick up car at Cape Town airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 17 March 2019
" as above "
" There were no cars available when I got to the desk. There was a hole in the drivers foot mat "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JOHN - 17 March 2019
" Have used Auto Europe for several years in S A and have not experienced any problems. "
" Very helpful staff at booking in and returning of vehicle. Car almost new . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by DAVID - 16 March 2019
" Excellent value "
" Very efficient and painless. At both ends pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 15 March 2019
" When I arrived at the Hetz desk at CT airport, the representative tried to fob me off with a VW Polo. I complained I had specifically requested a Toyota Corolla. So after some time he found me one which was not running especially well, but well enough . After 3-4 days I was contacted by Hertz CT who asked me by email if the car had been serviced and what the mileage was . I was amazed that they had let out a car which they had no idea whether it had been serviced and no record of the mileage. I was astonished and highly concerned about the safe running of the car. Then on return they had the gall to charge me for some unseen damage. I have used Hetz for years and have usually been satisfied . This one was an absolute shocker. I will take my complaint further.If the tyre was a problem they should have been specific in their invoicing , and if there was concern about the servicing of this vehicle then I would ask for the money they have taken without my consent paid back onto my card with immediate effect. "
" We returned the car I good shape in our view , no dents or scrapes.The Hertz rep said all good to go . I had porters carrying my and my wife's luggage luggage, so had walked away then heard the rep calling after m e. So I hurried back , as the porters walked on with my luggage , for him to say there appeared to be some light damage to one of the tyres.I couldn't see what he was talking about and was given the view that it was probably oK . Then he asked me to initial the form , I asked what for and he said simply to acknowledge that he had brought potential tyre damage to my attention . Under duress I signed , and went off to chase my luggage. I have now received a notice on their final invoice of R2,681.01 for "Damage". This I disgraceful behaviour to take from my credit card without any consultation, or even breakdown of what this damage refers to! I feel totally ripped of. this is a very bad feeling! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by BRENT - 15 March 2019
" The queue to pickup a pre-ordered paid for car took nearly an hour to be seen. The car was of a fair standard. We ordered a SATNAV for the duration of the car hire. We used the SatNav once and never again because it took us to dangerous off roads and some locations didn't exist on the SatNav but did on google maps on my mobile. We paid for something that didn't work as it should, it appears that the SatNav hasn't been updated for years which may have been the cause for its inability to work as it should. "
" The queue to pickup a pre-ordered paid for car took nearly an hour to be seen. The car was of a fair standard. We ordered a SATNAV for the duration of the car hire. We used the SatNav once and never again because it took us to dangerous off roads and some locations didn't exist on the SatNav but did on google maps on my mobile. We paid for something that didn't work as it should, it appears that the SatNav hasn't been updated for years which may have been the cause for its inability to work as it should. Drop-off took longer than it should and seemed very disorganised. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by KENNETH - 14 March 2019
" Efficient and hassle free "
" Friendly and helpful staff at pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 13 March 2019
" Excellent After care service/correspondence "
" Very good but it's a week since the hire terminated and as yet I have not received by deposit refund yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROGER - 13 March 2019
" Not happy having money taken from my bank account. I should have been told at the time of booking "
" 5 days after drop off and I still have not been refunded my deposit "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SUSAN - 12 March 2019
" I book cars with Auto Europe frequently and most of the time the experience is OK and the cars provided are as expected. However, on this occasion it fell short. "
" We booked an economy car and the voucher said Toyota Etios or similar - we were given a VW Up - which is considerably smaller and we really struggled to get our luggage. We had previously booked via you with First and had received a Toyota Etios which would have been fine. I do not think the VW Up should be in the Economy category - it is more in line with the Mini category. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
GEORGE, ZA - Reviewed by PAUL - 11 March 2019
" All OK. Always recommend to friends to use Auto Europe "
" Excellent. Good car & service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALAN - 11 March 2019
" Nothing more to add "
" No problems and have now received my deposit refund "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ROGER - 09 March 2019
" Our site of choice . Always use them after using others Autoeuropa is by far the best "
" Quick to book in polite professional staff .The guy who checked over the vehicle also loaded our cases. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TIMOTHY - 09 March 2019
" a "
" PLEASE stop providing vehicles (C class) with ultra low profile tyres - ride is hard and high risk of damage to wheels and or tyres "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by ALEXANDER - 08 March 2019
" Overall very good "
" Very good though not our first choice of car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MICHAEL - 08 March 2019
" I was appalled at the disgraceful hire charge your company tried to apply for the hire of a battered and out of date Satellite Navigation System, at ten pounds a day my hire charge would have been £350.00, I bought one for £105.00. Shame on you "
" The car was in excellent condition, clean and very comfortable. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 08 March 2019
" See Above "
" This was everything that Hertz( earlier in our trip) was not. Fast, efficient and actually had the car ready for us when we arrived - Note to others - hertz did not and we waited half an hour after they had processed us. First Car also had a computer screen that we could see and fill in at the same time as the counter staff. Also was able to drop the car off without filling up and they did it for us without charging anything extra - just for the petrol - that's customer service I'd use them every time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN ERIC WILLIAM - 07 March 2019
" RUBBISH "
" I HAVE BEEN CONED AGAIN TO TAKE LOCAL INSURANCE IT IS ALL VERY WELL TO SAY IT IS IN THE CONTRACT BUT WHEN YOU HAVE HAD A LONG FLIGHT AND HAVE HAD TO WAIT AN HOUR AND THEN THEY DONT HAVE THE CAR YOU BOOKED AND PAID FOR AND THEN YOU FIND YOU HAVE PAID £780.84 for WHAT YOU THOUGHT WAS 3£20.86 - HOW WOULD YOU FEEL "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DAVID - 07 March 2019
" As above "
" They were excellent in all respects and the pick up offices and car park area are very convenient for airport passengers coming off flights with a lot of luggage ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALMIRO - 06 March 2019
" I've not had issues with Auto Europe for a long time and I have used them dozens of times. I will continue but i hope that Auto Europe look into this matter of First Car "
" Due to unforeseen circumstances I had a car booked followed by another car. When I returned the first car they told me of tyre damage that, i knew had been there before. I still had to pay as I had no proof. I then picked up the second car and took loads of photos of the car. I returned the car with no issues and now they have claimed that I damaged the car even after I ensured that every dent and scratch had been logged on the form. I also have photographic evidence that it had been there before. I believe that this might be corruption on a wide scale as it happened twice to me in one holiday. incredible "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by ANTHONY - 06 March 2019
" Efficient but perhaps a warning about poor standard of some rental cars in SA should be given . "
" The car allocated was like going back to the 1980's. A Nissan Almera with few modern features and very uncomfortable due to noise , awful seats and underpowered engine. Was dinged in a car park resulting in a small hole in rear light and was later charged a ripoff R4605 for the repair. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GEORGE, ZA - Reviewed by JOHN - 06 March 2019
" Ok "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 05 March 2019
" My issue is probably only with Hertz and not Auto Europe. "
" At CPT airport the collection was a nightmare - Hertz said car not ready and it would be 20mins. I reminded them I wanted a Corolla Quest (as boot size is known to hold all our golf equipment); after 50mins they tried to fob us off with a Golf. After 75 mins they produced a Quest which I tried to drive around the car park to where our cases were - the brake pads were gauging out the brake discs; After 90mins we got a Quest that drove ok but LHS indicator was fast ticking (indicates a bulb gone). Drove 500km to George only to find not a bulb gone but the whole rear offside light cluster was inoperative and loose connection could not be found. Took car to Hertz George Airport - within 3mins Leroy Brown had swapped out the paperwork and given us a Corolla Quest unfortunately which was an auto (3 gears so very high revving). During the 55days we found rear n/s door did not work with central locking. Car returned to CPT with petrol tank totally filled 15km away and Hertz charged me R113. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by DANIEL - 04 March 2019
" Customer service made the process easy from the start to end "
" Great service, very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ISOBEL - 03 March 2019
" excellent service "
" have rented from Hertz the last ten years and have always been happy with the service etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 03 March 2019
" I have used Auto Europe several times and will continue to do so. "
" Efficient at check-out desk. Wasn't expecting 3000ZAR deposit to be asked for but residue was paid back promptly after car returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 03 March 2019
" Simply I leave friends to make their own decisions on such matters, then any bad experiences are not connected to me. "
" Our experience at Johannesburg was maybe above average but sadly the problems we had and continue to have with Hertz in Cape Town have clouded our view of Hertz overall. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by PHILLIPA - 03 March 2019
" good "
" good except shortage of staff in pickup car park. also loose battery terminal leading to loss of power on non tarmac road. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by FRANCIS - 02 March 2019
" 10/10 ... well done. "
" It would be so easy to change the scores and nit-pick, but I have no cause for complaint against Hertz ... Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GWYN - 02 March 2019
" Fine "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MICHAEL - 02 March 2019
" Beware HERTZ Johannesburg is not hertz usa and a ripe off "
" tired to charge extra day, charge for fuel b when tank full "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PORT ELIZABETH, ZA - Reviewed by CHARLES - 01 March 2019
" Always good, easy to follow website. "
" It was OK, Check in fairly quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by WILLIAM - 01 March 2019
" As question 3. "
" Efficient and courteous staff. Overall a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICHOLAS - 01 March 2019
" WATCH OUT FOR THEIR TERRIBLE £1,500 DEPOSIT THEY TAKE OFF YOU. THEY OFFER A £100 DEPOSIT HOWEVER YOU HAVE TO PAY £20 A DAY TO GT THIS.. SUCH A CON "
" WATCH OUT FOR THEIR TERRIBLE £1,500 DEPOSIT THEY TAKE OFF YOU. THEY OFFER A £100 DEPOSIT HOWEVER YOU HAVE TO PAY £20 A DAY TO GT THIS.. SUCH A CON "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by IAN - 01 March 2019
" we had great service from friendly staff - didnt realise though we would be charged for using uk credit cardto pay "
" excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 28 February 2019
" No comments "
" We have been charged extra for fuel even though the car was full. The drop off person wanted to know precise garage we had used which i was unfamiliar with. Contract states car to be full which it was. We were charged this last year as well until challenged. This seems to be a scam. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by LESLIE - 28 February 2019
" Car was good price. I took out the extra insurance but didn't need it. All done on-line. "
" Queue at Cape Town not too bad. Single queue system so cleared faster than expected (10-15min). Process was easy, car was in good condition. Return was even easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANNE - 27 February 2019
" very easy to sort out the rental "
" easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANDREW - 27 February 2019
" Always wonderful, would never go anywhere else! "
" Good experience on pick up, a 10 minute wait so not too bad. On drop off, they seemed too bust to want to come and check vehicle, had to chase a colleague and eventually lady came out to look at it - waited 10 mins outside in car park in baking sunshine! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by RICHARD - 26 February 2019
" N/A "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by RICHARD - 26 February 2019
" N/A "
" i have always been satisfied with first car, But this time in East London the car was a little bit dented and worn for its age and when i took it back the checker tried to blame me for 3 little marks on the bonnet to which i told him that they must have been there when i picked the car up and that the car was not as clean as when i dropped it back valeted as we spent a lot of time at the beach. I was not impressed and wrote on their form that i did not take any liability for this tiny bit of so called damage. I also photographed the form i signed to countermand anything they tried. I have always used first and would use them again but this incident was quite annoying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by RAYMOND - 25 February 2019
" Excellent company "
" Once again they were very helpful , and I will use bidvest again next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by IAN - 25 February 2019
" Just done that in answer to the question above - car good, front desk staff good. Back room staff crap "
" Great pity that the rest of the organisation can't keep up with the front desk staff and the vehicle condition. All I wanted to do was to change a "pickup" point (closer to my home on my return journey on 29th April) and the back room staff make it as difficult as possible. Why ? I have not idea so from being VERY satisfied I am now VERY disappointed and will not be using your services again unless something can be changed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 25 February 2019
" As above. "
" Absolutely dreadful. There was a queue of people waiting to pick up their cars even after the paparwork had been completed at the desk, and we had to wait for that as well. They ok so you are arriving, have the flight number and yet there were at least 4 groups whose booked cars were not available. We had to wait a further 40 minutes and the car was only 3/4 full of petrol. Didn't fancy another wait to get that noted so just had to take the hit. Don't bother with hertz they are rubbish. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by JAMES - 25 February 2019
" Great deal(s) from AutoEurope - easy to book, and a range of options of cars and suppliers given. "
" Everything went well up until I dropped the car off. I had fully comprehensive insurance, and as such wasn't worried about the condition of the car (although I had not done anything at all to damage the car). When I dropped the car off, the gentleman doing to 'check out', quizzed me about whether or not I had filled up the car. I told him that of course I had, and had drive about 8kms along a motorway to get to the airport. I even showed him my fuel receipt, which he took. I then returned back home, only to receive an invoice saying I'd been charged for fuel! I have called Hertz in Cape Town to find out what is happening, but have just been told I'll be emailed. Not holding my breath. Absolutely shocking from Hertz staff at drop off at Cape Town International. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 23 February 2019
" See point 3. "
" We were shown where our car was parked by LINDA. When he saw we were not happy with it he immediately arranged another car and ran through everything with us. A very helpful and friendly chap with good customer service skills. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by MICHAEL - 22 February 2019
" Couldn't have been simpler - easy pick up in Port Elizabeth, easy drop off in Cape Town "
" Couldn't have been simpler - easy pick up in Port Elizabeth, easy drop off in Cape Town "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GILLY - 22 February 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by DAVID - 21 February 2019
" No problem except car provided was not the one shown by auto Europe "
" Short queue but most of the information requested could have and should been provide by electronic means in advance "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORT ELIZABETH, ZA - Reviewed by JOHN - 21 February 2019
" Easy to use web site competitive prices "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOHANN - 19 February 2019
" all efficient and easy "
" The booking experience was good but the counter staff at Jhb airport was the worst I have ever seen. Had me booked under the wrong reference, advised on the wrong car, the wrong bay for where the car was waiting and advised the wrong kind of fuel. Just utterly woeful! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by CHRISTOPHER - 19 February 2019
" Better than some but taking money from my card without explanation, however small, is not acceptable "
" Generally very good but no idea why £7 was taken from my holding deposit. There was no damage to the car and the fuel tank was full to the brim. No explanation was given, no invoice issued, it was just taken from my credit card. I would therefore be reluctant to use hertz again "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GEORGE, ZA - Reviewed by CATHERINE - 18 February 2019
" When I have another trip to SA I will definitely use First Car. "
" I used First Car at OR Thambo JHB in 2018 was so impressed I used it again now in 2019 and also organised to hire a car in George from First Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CATHERINE - 18 February 2019
" Very impressed with First Car Rentals. "
" I used First Car in 2018 and was so happy with service I used it again in 2019. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 18 February 2019
" Because we met friends who were staying over on 14th Feb I asked the local agent in Hermanus if we could extend our drop off time by a couple of hours so we could have a little more time showing them round. Response: yes but you will pay for an extra day! How to win friends. I have never found hire car companies to be customer friendly. "
" Agent in Hermanus not customer friendly. Asked if I could extend the drop of time by 2 hours and the response was ' yes but you will pay for an extra day' "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by MARIA ELISABETTA - 18 February 2019
" The car rental had good reviews and was recommended within autoeurope website but does not correspond to our experience "
" They charged a lot of extras once we were on site. Also they charged £30 for additional fuel while we returned the car full. We made a claim about this but we were told this is what was shown in the records by the staff. I suspect there is something fishy going on there. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by KEITH - 17 February 2019
" Great web site experience, lots of options, I enjoy using Auto Europe and I do this often "
" Everything was great and all processes smooth, but car was not ready at pick up time (had to wait 15 minutes whilst it was delivered from another site). Would use again "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by MARK - 16 February 2019
" Tried booking Budget through AutoEurope again for Trip next week but Budget unavailable (Pickup & return to George Airport 25/2 -26/3/19) . "
" Hoping to use Budget again very soon ( 25/2- 26/3/ 19) Any discount Codes available to us as return customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEWART - 15 February 2019
" smooth booking process. "
" good efficient service. well priced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by LAURIEL - 14 February 2019
" Great service. Very smooth and helpful "
" They were quick and helpful to us as we had a baby "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 14 February 2019
" All good. "
" A bit of a queue picking up the vehicle and disappointed no dedicated desk for presidents circle customers. However once served it was all very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GLYNNE - 14 February 2019
" Good value. "
" Hertz Staff were great. Price was cheap. The car was a Toyota Corolla, but a very basic version and well used - 37000km on the clock. Nowhere near as good as the Toyota Corolla I hired from Sixt in Florida last year. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORT ELIZABETH, ZA - Reviewed by BERNARD ARTHUR - 14 February 2019
" No problem with Auto Europe. All very effecient "
" Depends where you pick car up from. Some places good, some not so good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TIMOTHY - 13 February 2019
" Generally pretty good. Worth getting the comprehensive insurance as the number of times I have hired a car and a stone sent flying by a passing lorry or car has cracked the windscreen is uncanny. "
" It takes longer than I expect to pick up but check in at the end of the hire was very quick. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by PETER - 13 February 2019
" Car I used very good
" Very friendly Staff on Arrival, however keys not available at time of collection?? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 12 February 2019
" Very good service will use again "
" Excellent service by everybody at CPTN Airport,my one complaint is that I recieved an email Friday 18/2 saying that my invoice would be with me on Sunday 20/2.I have emailed 1st but have niether a reply or invoice,please could inform me what is happening. Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALBERT GEORGE - 12 February 2019
" Very efficient all along, we however landed up in the wrong lane when dropping off the car, our fault, then tried to get it to the right level, a gentleman named Vusi volunteered to take it to the next level. We ran to the office area to confirm Vusi would be dropping the car off to the next level, very unnerving as we were told there is nobody by the name of Vusi they know but they then offered to send somebody along to track down the car, as we havent heard otherwise we take it the car was collected and safe. If you could maybe confirm this is the case, it would be appreciated. Kind regards Lynette "
" Very efficient all along, we however landed up in the wrong lane when dropping off the car, our fault, then tried to get it to the right level, a gentleman named Vusi volunteered to take it to the next level. We ran to the office area to confirm Vusi would be dropping the car off to the next level, very unnerving as we were told there is nobody by the name of Vusi they know but they then offered to send somebody along to track down the car, as we havent heard otherwise we take it the car was collected and safe. If you could maybe confirm this is the case, it would be appreciated. Kind regards Lynette "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICK - 11 February 2019
" Very efficient all details were explained to me when I picked up the car - I would use budget again. "
" Service was very good and the car was excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by CHARLES - 11 February 2019
" Always good and reliable "
" Toyota Corollo not available,Toyota Avanza supplied instead- very noisy and uncomfortable - quite disappointed! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 11 February 2019
" Already sent my comments attached to Johannesburg booking. Waste of time repeating them again as the same problems occur every time we visit SA. Nothing gets done to improve the experience "
" People queuing at pick up. People waiting outside some for over 4 hours as no cars available. Same at drop off. Only half the check in desks open at drop off and pickup. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by FRANK - 11 February 2019
" All good. "
" I have used First Car many times, never a complaint unlike the experiences I have had from other hire companies in South Africa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CHRISTOPHER - 10 February 2019
" The problem starts when booking through all brokers as not enough customer details relating to my above comments are taken into account. You need to thoroughly review the whole process from start to finish. "
" Drop off is the same with all companies. Sign a mountain of paperwork at pick up and nothing at drop off. Told car is ok but nothing to prove the car has even been returned in ok condition. No bumps, scrapes and full tank, etc. Pleasing that First Car returned R3000 retainer less what? Assume it was for toll fees? You need to review whole process from start to finish. e.g. Why not send copies of driving licence, passport and driving licence through your booking facilities securely when choosing the car so all they have too do their end in validate every thing is correct rather than queuing endlessly because they have to photocopy everything. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HELEN - 09 February 2019
" The car was great - we were given a free upgrade. Overall great experience except for the queue to collect the car. "
" The queue to collect the car at Cape Town was ridiculously long. We waited nearly an hour. There must be things that could be done online beforehand such as adding an additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 08 February 2019
" car went well "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 07 February 2019
" All ok , very good handovers at the airport both times . The only blemish was that I never received a final invoice to obtain a part refund against the deposit taken . It had been done but I wasn't advised and had to chase. Customer services resolved by phone immediately.. "
" All very slick and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 07 February 2019
" Easy way to book car rental "
" Efficient swift service with clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARLES - 06 February 2019
" Could not be better, but depends on price "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 05 February 2019
" Auto Europe are a joke . We had to change some details of our reservation. The operator we spoke to completely unwilling to help, condescending in manner and ultimately hung up on us with our problem unresolved. There are many car rental brokers , do not touch auto europe with a barge pole "
" Mediocre "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEBORAH - 05 February 2019
" Easy and efficient "
" Very efficient service at Cape Town office. Nice vehicle and satnav fitted to the vehicle which was a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GARY - 05 February 2019
" Good overall, can get some great deals with Auto Europe:) "
" 2nd best car hire company in Johannesburg, second only to Woodford Group. Ive hired from them all Avis, Bidvest, Thrifty etc "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by REGINALD - 04 February 2019
" First were quick to sort their error "
" Given Group "B" instead of booked Group "C" vehicle.Notified First and they refunded difference in cost of the 2 groups. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by BERNARD ARTHUR - 04 February 2019
" No problem with Auto Europe "
" Slight problem as 2 days before my contract expired I received an e mail invoice for over 1300rands saying the car should have been returned to Johannesburg on the 30 th January. I telephoned Hertz, who promised to phone me back, and I am still waiting. When I returned the car the young man was very helpful nod said he would make sure. Erythema was sorted. I asked for confirmation but have heard nothing since. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by WILLIAM - 04 February 2019
" Hubcaps all stolen from vehicle. Little sympathy from Hertz to this situation "
" Not the best hire company "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by GRAEME - 03 February 2019
" Quick and easy booking service. "
" Great vehicle and slick process. No other comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 03 February 2019
" very impressed and efficient staff. "
" Very professional and pleasant great attitude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by GEORGE - 03 February 2019
" Easiest way to get the best deal. "
" Very smooth experience throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 31 January 2019
" Always excellent. Use them a lot. Just wish the app was more user friendly. "
" My car was very badly damaged in a hit and run in Cape Town. I was very impressed with the service from Hertz. A new car delivered very quickly and no quibble. I just wish they could earn the art of immediately reassuring you that you are covered for the cost when they see the CDW cover from Auto Europe and if they do not get the 3rd party then you will be liable to "only" the excess". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANNE - 30 January 2019
" All good as above "
" All good, i asked for an automatic and got one. Nice and roomy, clean. Check out and check in straight forward and the check in attendant even drove us back up to the airport entrance saving us a hot walk. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by RICHARD - 29 January 2019
" All good "
" Collected within just a few minutes "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JOHN - 29 January 2019
" See 3 above. "
" Very efficient & also no hard sell re addons. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MICHAEL - 29 January 2019
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by LEAZA - 27 January 2019
" Excellent "
" Excellent service Extremely helpful and flexible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 26 January 2019
" Excellent - First Car Rental are an excellent local partner in SA. "
" Excellent service - the ordered vehicle was not available when I landed - they gave me a BMW for the day and then drove the ordered vehicle to me in the afternoon. They were pleasant, attentive and a pleasure to deal with making each contact as easy . as possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SANDRA - 25 January 2019
" Useless no Help "
" It's Africa!! We all know it's slow. 9! Staff no one in control really. I left my passport at my villa so my south African friend I collected YOUR staff said no problem she can take the car then change details in constantia. Of course!!! We get there and errrr no cannot change. We reversed into a bollard in a car park and nowy SA friends gets all the hassle the emails the demands for money.. Your hire car First Car just keeps saying not out issue talk to london.. I get s girl in Portugal who was as helpful as a chocolate tea pot and did not care . I have cut my hire car which was a useless car and hardly moved from 28!!!! Days to 5!!! And NOPE no refund ... No I would never recommend you ever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PORT ELIZABETH, ZA - Reviewed by NOPINK - 25 January 2019
" Staff at the counter are professional and efficient.The staff at the pick up/ drop-off point were kind and patient in explaining how the controls of the car operate.The condition of the car was excellent "
" My experience with budget was a pleasant one "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by SHAHANA - 25 January 2019
" Easy to use "
" Very helpful and friendly staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by NICK - 24 January 2019
" the car hired in cape town had a problem with a sliding rear door which would not open . "
" ok. except for rear door fault on car hired "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 22 January 2019
" ...........I don't make recommendations, I just report my experience ! "
" No problems, combined with fast pick-up and drop-off (.........although it was a quiet period). Clean vehicle with no safety issues. Lets hope I get the credit card hold lifted quickly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TREVOR - 22 January 2019
" A very easy and efficient service "
" Very efficient and friendly An "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 21 January 2019
" Very good "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by JAMES - 21 January 2019
" Overall no problems and a very good price compared to most others. "
" On inspection some minor paint marks/scuff were not marked in check sheet and had to have it amended otherwise good. First Car ask that the fuel not to be topped up prior to return and that as far as I know is not normal practice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GEORGE, ZA - Reviewed by JAMES - 21 January 2019
" All together great service ad value - it would have been 10's but the comment above. "
" Very good experience - friendly staff and efficient at both collection and drop-off. A small thing but worth mentioning is that they did cash the SA R3000 deposit paid on collection pre confirmation that there were no extra charges on return of the vehicle and when this was credited back, the exchange rate movement has meant that there was a small amount charged. Of course, exchange rate the could have gone the other way. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by DAVID - 21 January 2019
" Easy booking, disappointing quality of car "
" Highest class vehicle rented but very low spec. No parking sensors, no cruise control "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by JACKIE - 20 January 2019
" Not enough counter staff and around 2 hours to collect a pre- booked car. "
" Pick up took over two hours, an hour queuing to get to see an assistant then a further hour to wait for a vehicle, several other people had similar experiences. Considering the car was booked in advance would have expected a car to be available on arrival. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOHN - 19 January 2019
" Easy to choose vehicle of choice and to get cover required "
" Quick and easy collection no dramas. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by ROBERT - 18 January 2019
" This is the first time in several years that my car hire went without either a hitch or the company trying to overcharge me (not bidvest) I hope my experience with Hertz is as good as they have been fraudulent in the past as far as fuel is concerned "
" Bidvest were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MINET - 16 January 2019
" I was impressed by the polite and courteous service. The car was brand new too which was nice. "
" Despite me dropping the car back in the wrong returns, they expediently & politely sorted it out for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SEAN - 15 January 2019
" Awful experience. Will not use First Car again "
" Very poor service. The car wasn't ready when we arrived. We had to wait half an hour before they could find one. No apologies from the staff. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by CHARLES - 14 January 2019
" Beware. They are going paperless. Which means that you no longer get a paper diagram of any previous damage to the car. So make VERY Shure that you examine car thoroughly on collection. "
" All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by SHARON - 14 January 2019
" Good!! "
" I hired car for dates beginning 21/12/18 and drop off 10/01/19, due to Gatwick airport being shut ( beyond my control) my flight was delayed by 3 days and i was requested to pay for the days i did not use the car. I think it was very unfair, and was then given a car that could not climb a hill. It had an engine of a grass cutter. On Christmas day i then had to go to Hertz , but was told there was no car available.One was then delivered to me , which i was grateful for. However what about the days the car was parked in the parking lot and not used! but i had to pay for. I am a regular traveller, hope to have some feed back. I have scored you guys high as negative reviews will not be good for your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by JULIA N - 13 January 2019
" Had a problem with tyres pressure which kept dropping & needed to be pumped every now & then!..The charging socket/ cigarette lighter point was not working, which was such an inconvenience especially if we were traveling longer distances with flat phones. These were reported but we did not get any help "
" The overall experience was very good, nice car & very nice to drive! The only downfall & inconvenience I experienced was about the last 2 weeks of rental, whereby the car was meant to be returned back for a service but they did not have a replacement car! I also reported that the in car charging point was not working, so, our mobile phones could not be charged at all, when we were out & about in a car! Also the inconvenience we encountered was the tyres, since day 1 of taking the vehicle, they were displaying "low tyre pressure". & when I let the office know, they said it was due to the weather! So, the tyres needed pumping every now & then throughout the rental period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MARTIN - 12 January 2019
" Excellent service Quick and easy pick up and drop off "
" Very good service A quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 12 January 2019
" Happy with the experience "
" Happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAWN - 11 January 2019
" Very happy with car, pick up and drop off procedures. "
" Very happy with overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RICHARD - 10 January 2019
" Happy "
" This is the second VW Combi we have hired. Both had the same broken plastic parts in the interior. (Seat belt catches and side panel in boot) Otherwise a great car and First was extremely efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by DAVID - 10 January 2019
" Very good all round, great value for money and a friendly efficient service - thanks "
" All round great service -from ease of booking to great customer service by car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICOLA FRANCES - 10 January 2019
" Easy to use, good value for money. "
" Excellent service from the counter staff, inspection team checking in and out the car. Each staff member explained their part of the process and what was expected of me as the customer such as inspecting the car before check out and getting the assessor to confirm and sign the form before leaving the car part and then the receiving assessor would inspect the car and sign the same document and provide a copy rather than having to go back into the counter staff. A smooth stemless process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 09 January 2019
" Disappointing. Our last few experiences with Auto-Europes assosciates have not been good and my opinion of them is going down. "
" The car we had reserved (VW Combivan) was not available when we arrived in Durban. The so called "upgrade" was an uncomfortable and cheap Toyota Quantum, admittedly with more seats, but no frills and no power in the engine or suspension. It had 97000 kms on the clock so well used. The whole process of collecting the car took ages though the assistant was very polite and helpful. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GEORGE, ZA - Reviewed by DESIREE - 09 January 2019
" As always, good. "
" Service was efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CHRIS - 07 January 2019
" Easy to book on line, good price. I took out the extra insurance, didn't need to put it to the test though. "
" Car was ready when I arrived, I just had to sign paper work and pay R3,000 (£167) deposit with credit card. I was refunded £125 via credit card after returning vehicle: I didn't get itemised bill but £40-ish about right for 3 weeks road tolls and refuelling (you don't have to return with full tank, they do it for you at no extra cost, which is useful ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SEAN - 07 January 2019
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANTONIO - 06 January 2019
" Good deal and easy online booking "
" Good and efficient staff, no waiting time at collection and return, satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DARRAN - 06 January 2019
" Nice brand new car, but the collection queue/line was far too long, waiting 90 minutes is not acceptable after a 13 hour flight. "
" Collecting car took far too long, over 90 minutes in queue/line. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRENTON - 05 January 2019
" Great prices, good selection of vehicles, good excess insurance and easy to book. "
" Check in was efficient and a lady was in the car park to check car with me. A pleasant change from other car rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by CHRISTOPHER - 05 January 2019
" Amazing service, highly recommend "
" Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HENRY - 04 January 2019
" What was the £40.56 extra charge to my card on 20/12/18? "
" What was the £40.56 extra charge to my card? Thanks "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by CALLUM - 04 January 2019
" Great value for money. "
" My only slight issue was that they attempted to get a much higher credit card block than my paperwork showed. Had i not checked before hand i wouldn't have noticed and they would have held the higher value. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRYAN - 04 January 2019
" Pick up and drop off was smooth. Car had a fair amount of minor damage, not all marked on the rental documents so these had to be added at pick up. "
" Fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by MICHAEL - 03 January 2019
" Very pleased with Auto Europe, easy to book with, and when the car price dropped after reservation, the difference was refunded to me with no issues. "
" Little disappointed with First Car. When we got there we had pre ordered a child seat, but they only had one size available, which is ridiculous when they don't know the age of the baby (8 months in this case), so we had to make do with the seat they had as they had no others. Also, the car was quite old, had done 30,000 km. When getting the car, noticed a large dent in the front bumper which had not been put on the sheet so had to go back to office to report it and get pre hire sheet changed. Bit surprised they would hire out a car with a big dent in it! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
JOHANNESBURG, ZA - Reviewed by CATHERINE - 03 January 2019
" Totally satisfied. The vehicle was a dream to drive and I had no problems. I gave the car back in the same condition in which I had collected it, I.e full tank of petrol and completely clean, inside and out. "
" I had booked a manual car, but the car I was presented with was an automatic. The staff were excellent in changing this so that I took another car which was a manual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by STEWART - 02 January 2019
" As above "
" I was very impressed by the guy at CT Airport who checked in the car return. I explained that it had been damaged by a third party whilst parked. I had all the TP details and he helped me to complete the Accident form. He made the process very easy and assured me that your company would now chase the TP as all the details were available and they had admitted responsibility. He was excellent, very approachable and customer friendly. Good luck with the claim. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORT ELIZABETH, ZA - Reviewed by ROBERT - 01 January 2019
" There were two of us and couldn't fit our suitcases in the boot thus having to leave luggage on the back seat. Not a good idea in South Africa! The engine was too small for the car and had no power to get up long hills Overall this was not what we wanted. "
" We thought the car was over priced for the size of the car we ordered a FORD and ended up with a small NISSON. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by CLIVE - 30 December 2018
" I have used Auto Europe for many years they have been great, best deals, efficient staff it is easy to compare quotes to get the best deal. "
" My last car did have a lot of damage to the paint work but nothing major it was all marked on the damage chart but it takes time to check all the damage. Normally their service and cars are good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by WASHINGTON - 30 December 2018
" Satisfied with service "
" Satisfied with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SHAUN - 30 December 2018
" Great "
" Overall good customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DENNIS-WAYNE - 28 December 2018
" All good "
" Honest, reliable, solid company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by DEREK - 28 December 2018
" very helpful "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 25 December 2018
" Good prices "
" Collected car quickly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DELIA - 21 December 2018
" My husband & I have been impressed with Auto Europe on multiple occasions. Highly recommend Auto Europe. "
" Slight queue initially, but seem to be shorter than competitors' queues. Friendly staff at the counter and when taking/delivering vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JOHN - 21 December 2018
" All good. "
" The whole experience was very good.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 21 December 2018
" Very posative "
" Check out and check in was hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LADYSMITH, ZA - Reviewed by MACKIE - 20 December 2018
" Very good professional staff and support as and when required "
" Very good professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALEXZANDRA - 20 December 2018
" Overall very happy "
" Very easy, fantastic value for money and excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 19 December 2018
" All perfect "
" All perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MURIEL - 16 December 2018
" staff was very efficient "
" staff was clear to understand and oh,so helpfull and caring "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 15 December 2018
" All went smoothly "
" Easy to deal with. Quick and efficient as well as friendly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by STUART - 15 December 2018
" Good experience "
" Nearly new Renault Clio was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 15 December 2018
" Refer above "
" Effortless pick-up and return with pleasant staff who were willing to assist with all matters. Unfortunately the car was subjected to some malicious damage during the rental (not an Auto Europe or First Car Rental problem!) but the outcome is awaited. Although this was a problem the rental company was clearly not responsible but I hope that they act in a suitable or reasonable manner since any damage was not as a result of my actions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by REGINALD - 14 December 2018
" Efficient booking process. Reasonable prices. "
" Over 45 minutes at reception to pick up vehicle. Their computers were down -had been for at least 4 hours. Poor standby system. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GRAHAM - 13 December 2018
" Yet again I book a vehicle of the size and dimensions I need and yet again I am given a smaller model because the one ordered is not available. "
" I was offered a much smaller vehicle than the vehicle reserved "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by AGNES - 12 December 2018
" Hassle free "
" All went smoothly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GRAHAM - 11 December 2018
" I booked 2 cars on this trip to south Africa through Auto Europe and was given substantially different and smaller vehicles both times. "
" I was supplied with a Subaru Forester instead of a Nissan Xtrail. The Subaru Forester is a lower vehicle. I ordered the Nissan or similar vehicle because I needed the height for better viewing and to decrease the possibility of windscreen damage. As I feared windscreen damage occurred, very low down on the windscreen in a position where it would not have hit the Nissan height vehicle on the windscreen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ADRIAN - 11 December 2018
" Overall the process isnt bad and I am happy with Hertz in Joburg "
" getting the car at the air port is always a slow process at Hertz The car washer bottle was empty "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by THERESA - 10 December 2018
" Please send final invoice Terisampy@googlemail.com "
" Additional charge of £80 added to c/card - final invoice would have been appreciated "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 10 December 2018
" My second 3 week rental with Auto Europe this year and I will certainly use again next year. "
" I had seen mixed reviews of First Car (maybe mixed reviews are inevitable with car rental businesses) but as far as my 3 week rental was concerned it was "First Class". Service quick and efficient and, as a regular car renter, as good as it gets. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANGELA CLARE - 10 December 2018
" I always compare you and rental cars.com. Whichever comes up with the cheapest deal for the needs i have i book with. "
" They were helpful both at check in and drop off. I would just say that they charged me 109 rand for petrol top up. It took about 200 rand to fill up car from less than one quarter full to full during my rental. There was one Square ( out of 8 used) between my last fill and return to first car rental, so i rather doubt that what they charged is actually correct, but as they don't provide any proof but just deduct an amount i doubt one can ever check. I prefer leaving the car full, full at the airport garage but they requested not to do that. I realise it isn't much money, but it is the Principle that counts. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 07 December 2018
" Overall a good experience "
" Original car not satisfactory being model requested but high mileage however was changed to newer model in few days though this meant returning to airport. Staff very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
JOHANNESBURG, ZA - Reviewed by PAULO - 06 December 2018
" I booked a car for 2 days. A company representative called me saying that my card had been declined in the payments office, therefore I did not collect the car thinking it was cancelled, only to find a few days later that my account had indeed been charged for a car that I never collected as I was told that the transaction was declined. Please issue me with a refund on this. Regards, Paul "
" I never went to collect the car as I was told the bank declined the payment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by CHRIS - 03 December 2018
" Happy customer! "
" Happy customer! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by TREVOR - 03 December 2018
" Great - no hassle to pick up the car and they didn't try to sell us any extra insurance. Very polite and no problems with the car. "
" Great - no hassle to pick up the car and they didn't try to sell us any extra insurance. Very polite and no problems with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 01 December 2018
" Used Auto Europe for my car rental in South Africa. Excellent personal service and competitively priced. Highly recommend. "
" Nice to be able to speak to someone when with so much on line booking his is not possible. Your agent was very helpful when I wanted to shanghai the pick up date putting me through to First, the SA hire company and staying on the line to confirm the change. The car was as expected and in very good condition thank you I was very satisfied with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 30 November 2018
" Smooth "
" Great cars and service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 30 November 2018
" The price offered was reasonable, as was the 'excess insurance' package. The booking procedure was straight forward. Just a pity about the practices of some rental companies! "
" Mostly the experience was good and was provided with a better car than expected. Though, not having driven a vehicle with 'autto stop/start" before, it have been good to be forewarned/explanation. The major disappointment was on returning the car, they later tried to charge me for fuel, when I had refilled it across the road! (They have since agreed to refund this.) This seems to be common practice at Durban airport as I have had another well known rental try it on before! Pity, as it spoils the ext! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by ROBERT - 30 November 2018
" We had an Opel Grandland Automatic which we found good to drive and very comfortable and spacious. "
" The counter staff were very efficient both on collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TREVOR - 30 November 2018
" Great car hire experience - very polite and efficient staff, and they didn't try to up-sell us any extra insurances. Would definitely use them again. "
" Great car hire experience - very polite and efficient staff, and they didn't try to up-sell us any extra insurances. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOACHIM - 29 November 2018
" Easy booking and payment. "
" Great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by REGINALD - 29 November 2018
" Auto Europe were excellent in the booking process. A great pity booked vehicle was not available on arrival. would suggest auto Europe speaks to hertz Johannesburg about their performance "
" Long delay at reception. Booked vehicle not available. Asked to wait whilst alternative vehicle was delivered from different site. Reluctant to give upgrade "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NELSPRUIT, ZA - Reviewed by ANN - 28 November 2018
" Great experience !! "
" Upon arrival I was met by the efficient Mary who made the handover and inspection super quick so we could be on our way, the return was as efficient! Thank you to Mary!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DESIREE - 28 November 2018
" Consistently good. "
" I had to wait for First car to open. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JAMES - 28 November 2018
" I feel you should visit the company is that you present or at least present some of these hidden fees in a more obvious way "
" When I arrived they tried to take a very high deposit of over £800 Which would not be returned for three weeks. they offered me an alternative whereby they would charge me a small amount of money and four that small fee would reduce the deposit And return it on a much faster time frame Given I didn't have enough money in my account to cover the full deposit I was forced to pay a fee I feel this is very predatory behaviour as once you have just gone off a long flight and I'm tired and need a car you very rarely have little option other than to pay the fee "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by ALISON - 28 November 2018
" Swift and efficient service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 26 November 2018
" very positive "
" Very good and helpful. Only two concerns are 1. That they charge R1500 for letter for Lesotho this is the 1st time I ahve been charged this but I gather all firms now do it. 2. Don't like their policy of them filling the tank as we have always filled the tank on arrival back at airport. I did again this time but notice that is till got charge for extra fuel "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by NORMAN - 26 November 2018
" Customer attended was very good thanks for being there for me "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by JASON - 25 November 2018
" Car was excellent for what we wanted , hidden payments have left me more than unimpressed! "
" £200 for 2 weeks was very good value , well so I thought ! Then get another Bill on top for £140 for fuel and toll which doesn't add up .... I'm still trying to get this sorted as can't be right !! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 24 November 2018
" Booking through Auto Europe is very efficient and the deal are better than I can get anywhere else "
" I had booked a Nissan Almeria (or similar) as I have done several times from First, I was given a Sandero which was much smaller than the Almera I have to carry 2 sets of golf clubs and that gave me a lot of issues in the Sandero Hopefully I will get an Almera when I return at the end of January "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 24 November 2018
" Very good experience "
" Happy to deal with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DANIEL - 22 November 2018
" Good experience with both Auto Europe and Hertz "
" Good hire company "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORT ELIZABETH, ZA - Reviewed by MARJORIE - 22 November 2018
" Excellent "
" We have used first car on several trips to RSA and have always had great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by COLIN - 21 November 2018
" No problem with auto Europe as agency, but wouldn't hire from Hertz again "
" We were charged for a missing aerial antenna - this wasn't on the car when we hired it - I didn't even know there should be one on the roof. Maybe it was never fitted as car was brand new. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GARY - 21 November 2018
" Autoeurope are good but Hertz staff performance leaves a lot to be desired. "
" Car was good but counter staff are slow and don't really want to help. Long queues and numerous dissatisfied customers complaining at counter! Unfortunately its not much better at other car hire companies, first world business in a third world country, it will get better......in 20+ years "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MATHABATHE JEANETTE - 19 November 2018
" The service is very good as compare to other car rentals and the staff are very helpful especially men than women only one lady who was so good and I was so impressed as I am a regular car renter from first even on returning the car women are horrible communication skills is still lacking I wish first can conduct training to their female employees very bad. I will continue renting the car with first as the service is good no problem as always on arrival the booking will be ready you don't have to wait for the car like other rentals on arrival they don't have car by the time you arrive. Keep the ggod job up First "
" They will deduct the money from your credit card without telling you what are you paying for that's the bad thing about the first car rental the good thing is that the service is good I will appreciate if I can be informed even after I have return the car that we have deducted so much because of the damage or something rather than taking my money for no apparent reasons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARGATE, ZA - Reviewed by JOYCE - 19 November 2018
" Very good "
" A very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ERNEST - 18 November 2018
" I rate the experience 10/10 "
" Excellent customer service and very approachable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 16 November 2018
" The car engine wise was perfect and drove like a dream. Thank you at least for eventually supplying a mercedes. "
" The car ordered for 17:00 eventually became available at 18:28. The car was hosed down still dripping wet and dried all streaky and spotted, have never driven a car in such a dirty condition before. The rear offside wheel was Black and looked like it was from another car and just fitted. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by CARINA - 13 November 2018
" best experience ever with a car rental company "
" as above - very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARGATE, ZA - Reviewed by JOYCE - 12 November 2018
" Good service all around "
" Had no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by RICHARD - 10 November 2018
" said it all at 3 above. "
" generally good but totally ignored by staff behind the counter for nearly 15 minutes when returning the car. there was no other customer there at the time. very discourteous! on the plus side the final invoice was received within 4 days and credit card refunded in the same time ( a pity their colleagues in Johannesburg are nowhere near as efficient!!). "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by RICHARD - 10 November 2018
" said it all at 3 above. "
" generally very good but spoiled by the fact that i have still not received a final invoice and that the £199 they took from my credit card on the day of pick up has never been refunded less whatever (very small) amount i should be due for the cost of them topping up the petrol tank on return of the vehicle. Not good enough as i will be paying interest on that and there has been plenty of time to finalise everything and refund what is due. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by BRIAN - 10 November 2018
" Auto Europe always gave me excellent service with the options and cars I was looking for "
" overall good service and staff pleasant "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by MARISSA - 09 November 2018
" My experience with autoeurope has been great. I will be aware in the future if Hertz add additional packages without my knowledge. "
" I was charged extra for insurance cover, I was not aware of this and was not told at the counter. The money was charged to my credit card after the rental was returned. This was unfair as I booked through the atuoeurope website and selected a package that I wanted. I would like autoeurope to support my claim to refund my money please . "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by KIM - 08 November 2018
" Would use both AUTOEUROPE and HERTZ again. "
" Car hire desk easy to find and had a quick efficient check in. Car was in very good condition and nice to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERTO - 07 November 2018
" All good. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PENDERIS, LEON - 07 November 2018
" very good "
" hertz was overall ok, didn't have the car available that we ordered or a infant seat available in Namibia. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by ROBERT - 05 November 2018
" I would use Hertz again. Better by far than all the cheap offers that are made but work out to be more expensive. "
" Great. One of the easiest car hires I have every made. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by RICHARD - 05 November 2018
" See 3 above "
" The experience with the car ... pick-up, driving and drop-off - was fine. But I have still not had a final bill. It appears that my credit card has been charged with a sum of money but I have not been informed by Bidvest and do not know how much is for the e-tag road toll charges, how much is for the addition of a second driver, how much is for the return of the car from Durban to Jo'burg, and how much is for repair of a scrape to the front bumper and wheel trim. I emailed to ask about this but have only had an automated response. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ARNOLD - 04 November 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ARNOLD - 03 November 2018
" Excellent as always "
" The counter staff were most unhelpful. Had to wait for 45 minutes whilst a queue of three (3) persons was cleared. Counter staff said that they were very busy! Gave me a Toyota Yaris auto (instead of the requested Corolla) which was aweful (underpowered therefore dangerous in Johannesburg traffic). They said that they could get me a Corolla from their depot. I could not wait any longer to get to my appointment. Hertz Johannesburg is terrible. In fairness, Hertz Cape Town is much better but not as good as Bidvest. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JONATHA - 03 November 2018
" Charged by auto europe and then again by hertz. Ripped off and contant only available from 9-1 when trying to get money back. Open 24 hours to take your money! "
" Charged twice for car hire. Car covered in dents and scratches. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DURBAN, ZA - Reviewed by NIKKI - 02 November 2018
" Overall, we were satisfied, but First Car really need to think about sending out their cars when they are close to the servicing dates. "
" Yet again, we had to have the car exchanged as it was close to its servicing mileage and there was a problem with one of the engine lights coming on. The new car that we received stank of cigarette smoke, but because we had to get to another appointment, we had to use it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by STEPHEN - 01 November 2018
" Autoeurope ..easy enough .. even though I paid for excess coverage Budget still tried to convince me I could still be charged and wanted me to take further EDW "
" Hire Office quite a walk from the terminal at Cape Town ..Toyoto Corola ... OK but no frills. No paperwork nowadays so you have to sign on a screen so have no reference to the marks or damage on the car until you access your emails. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MARIA - 01 November 2018
" Booking was easy "
" The car was very scratched and have clearly had a few incidents, felt quite embarrassed as friends and family asked me if I were a bad driver and if I done it to the car. On collection after walking to fetch the car nobody at the station where it was parked were interested, they wanted to sit and chat to each other. Had to call them over twice to make sure all the scratches was recorded... asked them how to open the boot and was told use the key... later saw their was a leaver in the car. They were just not interested at all. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by ROSEMARY - 01 November 2018
" Always happy to book with yoy! "
" Kindly gave me an upgrade, as a long delay in providing vehicle booked. Not their fault - police roadblock outside rental building. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NUNO - 29 October 2018
" Very good overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEVE - 28 October 2018
" Auto Europe I do not have any problems with but didn't really have to deal with them. The problem is Auto Europe put me through hertz so really they are the company I am dealing with so I would not straight away use them again "
" I tuned up at Johanesberg Airport South Africa and was given the key to a Toyota Corolla which I was pleased with size of the boot as i thought it would be small, this is my only positive for this experience. I was shown to the car which was in a very poorly lit parking space and told to check and confirm the marks on the car where all included on the paper work. The paper work and lines put on the paper showing damaged area where un readable and faint so I checked and found several marks and a rear bumper marked as hanging out . I could not find anyone to agree and sign the paper work, but after several visits to desk had someone sort of agree ,casually and sign paperwork. There where so many marks which I had to use my touch on my phone to see I hoped I had marked the extra ones down and left with the car. On returning the car I was shown to a very, very well lit area ,the lady immediately looked UNDERNEATH the rear bumper and said I had reversed into something and distorted the bumper and picked up that there was a small crack in the wheel hub cover. I had to disagree and had a real job convincing them after three people came and looked that the on hiring the reason the bumper was sticking out on the side was it had been hit before from behind causing this before I had rented it. I felt they went straight to the place on the car and where determined to claim this damage on me . After adimantly refusing there allegations they backed down and considering the poor condition of the car i wrongly presumed that they would not be so picky on return . I will not rent from hertz again "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by PETER - 26 October 2018
" Generally a very comfortable experience. "
" Just waiting for refund of deposit. Simple and convenient experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ABRAHAM - 26 October 2018
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WALTON - 25 October 2018
" Herz haven't returned my deposit. "
" Herz hasn't returned my substantial deposit 5 days after I returned the car. They promise to respond to my query within 14 working days. I have the final income and it says I have been refunded - why are they holding onto my money? In the meantime, I am worried about bank charges for bounces. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by STUART - 25 October 2018
" Good "
" Very good value and service. Only complaint the refueling charge given drove 500m after filling it brim full (i.e you could see the petrol about to overflow) is an unnecessary extra. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by RICHARD - 25 October 2018
" Highly recommended "
" Quick & efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GEORGE - 24 October 2018
" Very good over all "
" Collection and Drop Off handled quickly and effeciently. Car had a few marks not listed but sorted before I took the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by ALEXANDER - 24 October 2018
" good "
" hi there car hire and service fine thought i might get refund since brought car back 5 days early !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 22 October 2018
" overall good experience efficient and polite "
" overall good experience staff efficient and polite and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by ROBERT - 21 October 2018
" Ordered car for cross border travel then received surcharge for cross border travel. "
" They demanded extra for cross border travel when I had already booked it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ROBERT - 21 October 2018
" I've been happy with past experience but annoyed by the surcharge to take the vehicle to Swaziland. Can you claim this back? "
" I booked the car with you for travel to Swaziland but was told by Hertz that there will be a surcharge for crossing the border. The final settlement, including petrol was £157.17. I have not received a breakdown of the bill. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by TERENCE - 21 October 2018
" See above. "
" All fine and staff friendly and helpful but the car was a bit tired and abused. I cut my arm twice on the protruding plastic in the boot area but maybe that was my fault and I repaired it in the end so the problem no longer exists. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORT ELIZABETH, ZA - Reviewed by JOHN - 20 October 2018
" It worked. "
" The local staff were great. Only issue is I left a iPhone mount and tripod mount in the car and no one replied when we emailed Hertz. Phone number was answered by a call centre. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 20 October 2018
" See above "
" As the replies indicate, very satisfied in all aspects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NORMAN - 19 October 2018
" Apart from the fuel issue everything ok "
" Very concerned that I was charged R62.99 in refuelling charges when I returned th.e vehicle full after filling up on the way to the airport. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JOHN - 19 October 2018
" I've used AE 3 times over the last 2 weeks. Brilliant "
" Brand new car. Promptly ready. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JACOBUS - 17 October 2018
" The car fitted our needs perfectly and was a great drive. Thanks! "
" Fantastic experience from start to finish and not a single issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by IAN - 16 October 2018
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DAVID - 15 October 2018
" very good service "
" very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 14 October 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 11 October 2018
" AE continue to provide an economic first class service. "
" we encountered problems with GPS which took quite a bit of effort on our part to resolve. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NELSPRUIT, ZA - Reviewed by ADRIAN - 10 October 2018
" Good service "
" No fuss good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 10 October 2018
" You never sent me a voucher and still charged me for the rental. I am still awaiting a refund or any response "
" Didn't use them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by ROBERT - 09 October 2018
" very efficient and reliable. "
" efficient delivery and drop off. staff very helpful and accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ROBIN - 09 October 2018
" See comment above. "
" Car had a faulty battery which caused concern and inconvenience. Hertz resolved immediately when contacted. I would be surprised if this was the first time this vehicle had failed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
JOHANNESBURG, ZA - Reviewed by THOMAS - 08 October 2018
" Good all round "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ABRAHAM - 07 October 2018
" Experienced no problems at all. Booking was edficiently completed "
" Very friendly service from all the staff. No hidden additional costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by DERRICK - 06 October 2018
" Auto Europe proved to be very efficient in providing me with a car but Renter, Herz, had falsified the commencement mileage resulting in me having to pay an excess mileage charge "
" The commencement mileage of the car had been falsified and I only discovered this a few days later. The mileage had been lowered by several thousand kilometres resulting in me having to pay an excess mileage charge "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORT ELIZABETH, ZA - Reviewed by PHAWANA - 06 October 2018
" Always smooth, used you for many years "
" 2 issues with them ; 1) They provide a compulsory toll tax system where you are not charged at the toll gate, indeed you are not allowed to pay, however on your final bill you are charged the toll PLUS a 25 Rand handling fee ! 2) Returned the car full, cheching in man agreed it was full, then on final bill they charge you for topping up fuel, I called them after receiving a bill for less than 2litres (at pump prices) and they say they take the car to the garage to physically top up with fuel despite the reading being full ! Two small but annoying issues Rgds "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NELSPRUIT, ZA - Reviewed by SHAUN - 06 October 2018
" Very satisfactory "
" The service was quick and efficient the car was rubbish "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PAUL - 04 October 2018
" Very satisfied "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LOUIS - 04 October 2018
" Was a very good price and easy experience. "
" Car was not ready. Had to wait over an hour for a car to be brought from their compound. In the end they gave me a different car to the one they told me about. A customer before me had to take a lower grade car to the one he paid for. My car had some damage on and the usb on the audio system did not work. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by RUSSELL - 04 October 2018
" Nothing to say "
" It took 90 minutes to get the car. It wasn't ready and we had to wait. When it arrived it wasn't in the group that we asked for and our disabled traveller couldn't get in to the high seats without a lot of assistance. We had to return the car after 2 days because it was unusable. That cost us another 2 hours. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by MATTHEW - 04 October 2018
" Smooth and easy process, car was good on fuel "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STUART - 03 October 2018
" A generally very good service. "
" Due to the original vehicle being due for a service, I received an upgrade to a nearly new vehicle. Thank you. The only minor problem was that the car clock had not been set to the correct time, which was a slight annoyance, but it was a much better car to drive than the vehicle that I had rented the previous week from Budget in East London, RSA. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by PHATHIWE - 27 September 2018
" I loved it. I battled a bit with some functions because they were not explained. "
" I cannot complain about anything, except to say I do not understand the notion of two credit cards. I was told that next time I would not be allowed to rent a luxury vehicle with one credit card. Is a Hertz policy, or Auto Europe's? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by WILLIAM - 26 September 2018
" As with the previous hire in Johannesburg we had been 'tricked' into believing we had tyre and windshield cover with First Car. You have to make it clear on your site that the cover is with Auto Europe, maybe! Not very ethical. "
" Car was what we requested but the internal windows had not been cleaned after the previous user and in the cold night they steamed up and would not clear almost causing me to lose orientation on the N2. Could have been serious. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by WILLIAM - 25 September 2018
" We had 'clicked' for tyre and windscreen cover when booking the car but it was NOT clear they were not covered by First Car but we would have to pay any charges and collect from Auto Europe! Not satisfactory. We would prefer cover from the supplier to be included, not the agent. "
" Always efficient and pleasant "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HERMAN - 23 September 2018
" . "
" My AE reservation was for full-to-full fuel. When I got in the car, it said that they automatically top up the car, so no need to fill up. I still filled up completely a couple of miles from the airport, but was still charged R49 for fuel. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
EAST LONDON, ZA - Reviewed by STUART - 22 September 2018
" Overall, the most efficient part of the process was the collection. The lady at the service desk was friendly and helpful. "
" The air conditioning in the car was next to useless. Very disappointing. In a country with such extremes of temperatures, this is an essential option to have, and the operation should be checked regularly. In this case, it clearly wasn't checked. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by MARTIN - 21 September 2018
" Waiting over 1 hour in a cue to collect the car . "
" Charge for valeting as other companies do not... massive cue to collect the car.i would not be using Hertz again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 20 September 2018
" Pleasant and efficient in both Capetown and Johhanesburg "
" Always efficient and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JACQUES - 19 September 2018
" Price is good but car supplier not great. "
" Car was 40,000 km old. Had no Bluetooth for hands free. When renting via Busget even the smallest class has Bluetooth hands free. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KATHLEEN - 17 September 2018
" Straight forward pick Up and drop off, reliable car. "
" Cheaper than competitors and always reliable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by MARJORIE - 17 September 2018
" Overall, good "
" Power went out which caused a delay at pick up, but staff handled the difficulty graciously. STILL NO RECEIPT, perhaps my email address was misread? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 14 September 2018
" Counter staff need to be more cheerful and helpful. It seemed a bother for them to advise the customer. "
" Counter staff not helpful; lost sale on upgrades I thought about taking out. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MATTHEW - 10 September 2018
" Good experience. "
" I'm was a very good experience. I would however like the staff exciting the car to be a little bit more open and transparent about what they are doing and particularly what you are signing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TERRY - 10 September 2018
" I got a better deal through Autoeurope than going direct! "
" I didn't like the fact that the hire company took a deposit of my card, rather than just keeping record in case they needed to (as Europcar did). The deposit was refunded quickly, but it felt like I had to keep checking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOEL - 06 September 2018
" Autoeurope let me down by not cancelling my initial booking effectively which lead to me being offered the car I rejected. "
" Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BLOEMFONTEIN, ZA - Reviewed by LIZETTE - 06 September 2018
" First time ever I used this rental company. Good service and value for money. "
" Friendly service. Happy to use again and recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ELIZE - 05 September 2018
" Smooth "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by AMANDA - 29 August 2018
" Whilst the initial search for a car was efficient, your partners and the company you have provided is corrupt and is not reputable. you are therefore implicated by association and we would therefore not recommend this form of car rental sourcing. Sorry but that is the truth of it. We will be contacting you to see if you can support us in this situation and would be very grateful for any advice you can provide. Yours sincerely. "
" On returning the car, we were told they needed our forms to complete the return. They did not give them back to us. They said that because no forms required, it was confirmed that there was no problem with the car. On return home, the rental company have sent pictures of damage that was NOT caused by us and we dispute is even the car we hired when we compare their photographs to those we took when we picked up the car. We are now very concerned they will not return the deposit and we are looking to instruct lawyers to dispute what appears to be a scam by this awful company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by HERMINE - 27 August 2018
" Very average! Mechanically the car didn't felt safe. Also the car was not fully filled with fuel. "
" Car steering didn't feel very comfortable as well as the clutch. So didn't feel confident in the mechanical soundness of the car. Also the car was not totally filled with petrol. I only noticed this once I have left the airport. As such I didn't refuel the car and now I am paying the penalty. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by JAMES - 26 August 2018
" We were surprised that the car was a VW vito with 55,000 km on the clock. Seemed a bit tired when compared with what other companies were offering. "
" We were surprised that the car was a VW vito with 55,000 km on the clock. Seemed a bit tired when compared with what other companies were offering. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
DURBAN, ZA - Reviewed by DAVID - 23 August 2018
" Easy to use with a clear view of the options available. The cancellation policy lets me book with confidence and have the flexibility if my plans change. "
" I filled up right outside the airport and have just received an invoice from them charging me for fuel. The fuel gauge was beyond the full point so I really don't understand it. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ADRIAN - 22 August 2018
" Today I received the invoice for the rental and I was charged for refuelling the vehicle although I returned it with a full tank...Not Happy!! "
" Today I received the invoice for the rental and I was charged for refuelling the vehicle although I returned it with a full tank...Not Happy!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by STEVEN - 22 August 2018
" Auto Europe fantastic as ever but please look into 1st car rental taking money for fuel and not supplying receipts that the fuel was ever put into the car. "
" Several days after returning vehicle fuel deducted from my deposit even though returned full. I filled the car up at the airport petrol station...this also happened with my previous 1st car rental and also last month with a colleague. I supplied a fuel receipt however 1st just take money without providing any evidence that they put fuel in the car. Having worked previously as a car rental manager i believe this to be a scam by the branch in Cape Town. Also, instead of returning my R3000 deposit, 1st took a further R3000 rand which they denied even after the bank confirmed that the additional amount had been taken. I will not use 1st again or recommend to anyone. They give a bad name to other car rental companies who act fairly to customers. I suggest auto Europe look into this before recommending 1st to customers. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by COLIN - 21 August 2018
" Loved that we could pre book Zero Excess in advance and would use website again, easy to use and clear pricing (whilst keeping an eye on the rental company). "
" Counter staff very offhand/bored and bordering on rude, car not ready (had to wait), had to repeatedly insist with person handing over car to include a chip on windscreen on the car condition form, other than that, rental was OK - wouldn't recommend First as there are plenty of other companies there and had a much better experience with Hertz in Cape Town (with similar cost, much better car and a far superior customer service). "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by RYAN - 17 August 2018
" As above "
" Always use 1st car in South Africa. Overall experience is consistently good. When I've had issues (like charging for fuel when I've returned with full tank), the customer service team is quick to resolve. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by STEPHEN - 13 August 2018
" Smooth and straightforward. "
" No problems - pretty straightforward process. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by RUSSELL - 13 August 2018
" From Germany to South Africa we have been happy customers "
" We are repeat customers and have always been satisfied with the service and the vehicles. Great that its fitted with the automatic electronic scanner for the tolls. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by SLUMKO W - 12 August 2018
" Having used Auto Europe, I am in a privilaged position to highly recommend their services. The last 6 to 7 years I've used them has been hassle-free and with efficient services offered. Thanks. Here's to another 6 to 7 years of business with you. "
" Efficient, courteous and do what they promised "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ALAN - 09 August 2018
" Good experience with JoBurg ruined by very bad experience at Cape Town "
" Very bad following subsequent experience with Bidvest in Cape Town. Charged false refueling charges and ridiculous amount for plastic removable wheel hubs which were unsurprising stolen. No advice or warnings given. Very poor service and will never use this scam outfit again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ALAN - 09 August 2018
" Very poor experience at Cape Town in complete contrast to JoBurg "
" We waited 15 minutes as car not ready - a puncture apparently. We had the hub cap covers stolen at the V+A car park. we had no warning of this and the hub caps were not secured to prevent theft. I was asked to sign 5 times and incurred extra charges I did not want - nothing was explained. We have been charged for fuel when the tank was filled at the airport - this is a scam we can do nothing about but warn others. We have been charged a ridiculous amount for the plastic hub caps - another way it seems to make money as the replacement costs will be a fraction of what we have been charged. Before this we took a car from you at Joburg and left it at Skukuza airport. We were correctly charged for a one way drop off and road tolls - no scams there. Very disappointed in this service and will warn others as best I can. Shame on you for treating tourists so badly. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by STEVEN - 09 August 2018
" Overall very good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ADAM - 08 August 2018
" See above "
" Generally very efficient and organised. I was surprised that at drop off they inspected the vehicle and just said all was in order and no paperwork was given. Very quick and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PIETER - 06 August 2018
" Excellent experience! "
" Friendly efficient staff Thank you for an amazing experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 02 August 2018
" I was charged for an extra day by Hertz who changed my original booking as on my voucher. Dreadful dreadful. I sent in a complaint and all the paperwork and the response was unacceptable. I would never recommend Auto Europe because their follow up service is unacceptable "
" I was charged for an extra day. Completely unacceptable. The agent took my money and then cheated me! This completely upset my holiday wxperience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 30 July 2018
" Web site very user friendly. "
" Very efficient as I posses a "First Car" loyalty card which enables easy documentation on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NELSPRUIT, ZA - Reviewed by ROY - 29 July 2018
" Very satisfactory "
" Excellent in all respects except that the under-seat storage drawer had been overlooked by the cleaning procedure and was in a discussing condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by KIM - 28 July 2018
" very good "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ISAAC - 23 July 2018
" Very happy. Especially with the zero excess setup and therefore low credit card blocking. "
" Just one point, when I return the car and it's looked over and is ok, I would've liked a receipt or confirmation in my hand that car was returned and in good condition, rather than just being promised that i'll get an email later. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HAMISH - 20 July 2018
" See all as written above in box 3. "
" All was ok, no real complaints, except that the car was extremely boring to drive. There was nothing inspiring at all about the design, it was very boring also. Road handling was very poor, and the visibility awareness around the car was extremely bad, which then gave me a sense of extreme uneasiness while driving. I was just very disappointed that Hertz had chosen this type of car as part of their rental fleet..... I simply do not know why they made this choice.... There are very many other better cars available from many manufacturers to choose to buy as part of their rental fleet which would have been much better to represent their image, and certainly given a much, much better driving experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by THOMAS - 18 July 2018
" Aircon packed in halfway through trip, called the nearest Hertz on our route and they swapped it without any fuss. Really impressed. Staff were very polite and helpful. Will use again "
" Aircon packed in halfway through trip, called the nearest Hertz on our route and they swapped it without any fuss. Really impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LETTA - 17 July 2018
" Excellent like it "
" The car stalled and switched off everything then it couldn't start again we pushed to make start with no success someone helped with jump starters then it work till I get home reported it they promised to send me a replacement car they sent a dirty smoke smelling car I refused to take and drove around with jump starters in case it's stalls again but it didn't till I d hand it over I missed one day of my holidayb "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by EVA - 16 July 2018
" The staff is enthusiastic to assist and guide customers. "
" The car was in a satisfactory running condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by NATALIE - 16 July 2018
" Bad experience. Very costly and things were not explained in full before rental and payment of the car. Strange how the deposit and hold of excess is deducted straight away yet the refund takes 7 - 14 days for International bank cards "
" Not a great experience for my first car experience. Firstly the wrong card was debited and i had to wait 2 weeks for my credit card to be credited. Now I need to wait 7 - 14 days for my deposit to be refunded and additional to that a R500 valet fee is charged for sand, wgich was not specified initially prior to collection. The car radio reception was shocking and the size of the boot was not ideal. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by BLESSING - 14 July 2018
" Fantastic "
" Good car n good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANSERIA, ZA - Reviewed by NICHOLAS - 12 July 2018
" An extra day charge for 30 mins late feels ridiculous "
" They charged a full extra day for arriving back 30 mins late (45 mins once they had finished drop off procedure "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GAIL - 10 July 2018
" Upon arrival in Durban, Hertz did not have a suitable vehicle available for me. I had to make arrangements to be collected from the airport. A vehicle was delivered to where I was residing four hours later. Staff were apologetic and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by ELIZE - 04 July 2018
" NO HASSLE "
" Smooth rental - nice upgrade, thanks! Only problem was: the eTag did not work hence had to reverse out of a gate as the tag didnt work .. very embarrassing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by MAY - 21 June 2018
" My only gripe is, that with 2 weeks to go on our contract, I rang to see if we could upgrade to a larger car. Auto Europe refused which wasn't sensible as they would be making money off us by allowing us to upgrade. I'm not sure how much I could recommend Auto Europe with their narrow outlook when faced with a sensible request. "
" All went well with this booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ISABELLA - 21 June 2018
" Did what it said on the can "
" worked well, very good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by VELELO - 17 June 2018
" no problems "
" Staff always considerate and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SARAH - 17 June 2018
" REALLY HAPPY,WILL BE RENTING AGAIN AT THE END OF THE MONTH "
" 1ST CLASS SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GARY - 14 June 2018
" Never use First Car again - my worst car hire experience in forty years. "
" I have just received an invoice for refueling. I filled the car with petrol at the CTI airport and handed the slip in to the lady who checked me in. I have always done this and have never had to pay extra for petrol. I will be reversing this charge with my bank on Saturday morning. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by MARK - 11 June 2018
" Auto Europe are great "
" Older not very good car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DURBAN, ZA - Reviewed by MICHAEL - 08 June 2018
" As above "
" The collection and drop-off arrangements were all dealt with efficiently. The price charged was competitive and I considered that the voluntary excess that could be charged was very reasonable compared to other available rental companies. The car itself was perfect for our needs and the whole experience was positive (as has always been the case with First Car Rental) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JAMES - 22 May 2018
" So far it has been good. Will see after the claim for damages is submitted to You. "
" Car was returned and signed off with NO Damage, And 2 days later I received a bill for 10,287.44 Rand(900usd) for damages. Many emails, phone calls to Claims dept and return visits to the local branch office and No one can provide me with details regarding the charges or damage I was charged for! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ANDREW - 15 May 2018
" easy booking process, no issues. "
" Pick up process fast, car clean. Drop off closed on Sunday at 4:30pm had to leave keys in drop box and liaise with staff inside terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 14 May 2018
" Auto Europe get the best deals "
" Some difficulty printing voucher as they required a copy. Senior member of staff sorted it out "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 14 May 2018
" Getting a car from Avis is so much easier and quicker than from First. "
" Although a regular customer, the administration by counter staff still takes forever. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ADRIAN - 12 May 2018
" Easy to use and will certainly use again. "
" Pretty good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by KERRY - 10 May 2018
" Very unpleasant to wait so long after an international flight. "
" Long queues and 2 people on the desk. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by STEPHEN - 09 May 2018
" No issues - good experience "
" Excellent service. Rental paperwork (name/address/email/etc) needs to be completed again at rental desk but this seems to be normal in South Africa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGI - 08 May 2018
" given a faulty car first, then charged for not filling up when I went to ask what was wrong with the car..... "
" the first car which was given to me had a burning fan and when i went back to the airport where the car was rented from, to asked what was wrong with the car, they gave me a second car but I was charged for not filling up the burning car......not even apologising for the inconvenience caused. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by DARIUSZ - 02 May 2018
" went as expected "
" all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STUART - 01 May 2018
" satisfactory "
" The car provided was more than adequate to meet our needs , the only downside I can put in was the lack of Speed Control. Price wise for a two week hire i felt that it was very reasonable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by JOHN - 28 April 2018
" All good "
" Seamless experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by ROBERT - 27 April 2018
" We requested a Toyota Corolla and that's what we got- well done "
" I have been invoiced for etoll charges on the N4 at Malelane Mpumalanga plus 20% administration. Terms and conditions clearly state that etoll charges are not included in the rental for the Gauteng region, Mpumalanga is not in the Gauteng region so I was not expecting to be invoiced - please explain "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by GRANTLEY - 05 July 2015
DURBAN, ZA - Reviewed by KAMLANATHAN - 02 July 2015
" Excellent service and competitive prices. No hidden charges. Hassle free collection and return of vehicle. "
" Good service and vehicles. Hassle free collection and return. Friendly staff. "
CAPE TOWN, ZA - Reviewed by CHRISTOPHER ROY - 02 July 2015
" The experience in general was good but a couple of niggles - the windscreen washer bottle was empty and the staff can be a bit humourless - this was at reception when I picked up the car and when I handed it back "
JOHANNESBURG, ZA - Reviewed by ANTONY - 30 June 2015
" In Cape Town we were met by rep in the drop off area of car park,car was inspected and paperwork signed there.Quite unprofessional.Rep said there is no need to go to main desk (not even sure there was one for returning vehicles) "
DURBAN, ZA - Reviewed by SUSAN - 29 June 2015
JOHANNESBURG, ZA - Reviewed by DALE - 24 June 2015
DURBAN, ZA - Reviewed by LULEKA - 24 June 2015
" I was very impressed with the car I got.It was a very good car and it did not give me any problems at all. "
" I was treated very good and their car was good.It did not give me any problems at all.I got a good service. "
DURBAN, ZA - Reviewed by ROD - 24 June 2015
" Always had good service "
" Also try to give substandard cars. Had previous problems with estimating petrol consumption. This time had the personnel at the desk to come and check the gauge was full. "
JOHANNESBURG, ZA - Reviewed by RICHARD - 24 June 2015
" There is a Budget Car Hire company but my actual hire was handled by Bidvest. The actual car hire process was okay, but the car was a Jeep Compass which is certainly not one I would recommend due to some glaringly obvious design problems (gear shift, lights and wipers controls, handbrake ergonomics and switch locations - especially the hazard lights button). "
CAPE TOWN, ZA - Reviewed by RICHARD - 23 June 2015
DURBAN, ZA - Reviewed by KARL - 21 June 2015
" I have now used Auto Europe 3 times this year, and each time I have recieved very good service. "
" The car was upgraded in Durban which was very nice too. "
PORT ELIZABETH, ZA - Reviewed by IAN - 21 June 2015
" they have a card which they load all your information on to you just hand it in sigh and go . "
JOHANNESBURG, ZA - Reviewed by IAN - 21 June 2015
" very good service, quick and easy,very good standed of car. all paper work had been done just sighed and gone. "
CAPE TOWN, ZA - Reviewed by HELEN - 16 June 2015
" Problem with car so had to return and get new one - no apology, no upgrade and process was long and drawn out. "
DURBAN, ZA - Reviewed by CHRISTOPHER - 12 June 2015
CAPE TOWN, ZA - Reviewed by BENITA - 12 June 2015
" Thank you for the excellent and hassle free service that I experienced, from booking to drop off! "
" Thank you for the excellent and hassle free service that I experienced, from pickup to drop off. "
CAPE TOWN, ZA - Reviewed by BRUCE - 11 June 2015
DURBAN, ZA - Reviewed by EVELYN - 10 June 2015
" car was Toyota Etios, it was a new vehicle but not up to standard expected. Car boot not closing properly had to be slammed shut several times before it closed. Doors same problem, clutch very high before taking and slow to start, however once driving in higher gear moved well. Would definitely not use a Toyota Etios again. "
JOHANNESBURG, ZA - Reviewed by MICHAEL - 07 June 2015
" Poor car. We were told on collection it was the last time it was to be used.Car juddered when travelling at over 100K per hour. Boot as difficult to open with the key. A disappointing experience "
CAPE TOWN, ZA - Reviewed by STACEY - 01 June 2015
CAPE TOWN, ZA - Reviewed by ROGER - 31 May 2015
CAPE TOWN, ZA - Reviewed by ROBERT - 30 May 2015
CAPE TOWN, ZA - Reviewed by ALAN - 27 May 2015
" I was overcharged and wasted much time on the phone sorting a problem out extending my car hire. "
" Gave me a poor car that I had to take back to change and were very helpful with extending my car hire. "
CAPE TOWN, ZA - Reviewed by ISABELLA - 27 May 2015
" Really enjoyed the service from Hertz "
" Really enjoyed the service from Hertz, they went out of their way to give me car in the class that is big enough to fit my painting "
GEORGE, ZA - Reviewed by ALAN - 26 May 2015
" The fuel tank was not filled up to full, when we drove off the needle immediately starting to drop. We were expected to return the car with a full tank and were told by Hertz that if we drove more than 10km after we last flled it up, they will have to refill it at a charge. Not very happy! "
JOHANNESBURG, ZA - Reviewed by ALVIN - 26 May 2015
CAPE TOWN, ZA - Reviewed by MAREK - 24 May 2015
CAPE TOWN, ZA - Reviewed by JAMES - 22 May 2015
" Initial rental was cancelled by Auto Europe subject to presentation of supportive documents requested, but in the meantime an authorisation hold was placed on the money paid. Supportive documents were forwarded and strangely a new rental agreement was made under a new rental voucher and payment for the new rental taken. At this point, Auto Europe were holding onto payment twice leaving no access to the duplication. Strange how Auto Europe can take a payment hold, cancel the rental their end, then create a new agreement on a new booking and take a duplicate payment not rightly their's nor authorised by customer. "
" Vehicle didn't feel right on the open road as soon as we got it out the airport and felt all over the show. At times it felt dangerous. Tyre air pressure seemed okay having checked it at the nearest garage but could well have been something mechanical or to do with the balancing or tracking. "
SANDTON, ZA - Reviewed by WILLIAM - 22 May 2015
PORT ELIZABETH, ZA - Reviewed by SORELLA - 20 May 2015
" Customers need to know in advance which debit cards are accepted - some are, some are not. I always recommend Auto Europe on Tripadvisor. "
" The Reverse of the Chevrolet Sonic we rented was extremely difficult to get into Gear. "
UMHLANGA, ZA - Reviewed by MARY ROSE - 20 May 2015
" Easy booking procedure although confirmation was slow "
" Excellent customer service, great staff, quick and easy check-in and clean, fresh vehicle "
DURBAN, ZA - Reviewed by ROBERT - 18 May 2015
CAPE TOWN, ZA - Reviewed by PETER - 13 May 2015
" All good, no problems, thanks. "
" No problems and fitted the bill regarding space and economy. good value. "
CAPE TOWN, ZA - Reviewed by SARAH - 10 May 2015
DURBAN, ZA - Reviewed by ABU HASSAIN - 07 May 2015
CAPE TOWN, ZA - Reviewed by JOHN - 06 May 2015
" EXCELLENT NEW CHEVVY SPARK, BUT WHY WAS A 70 ZAR " CONTRACT FEE " ADDED ? NOTHING LIKE THIS HAD BEEN MENTIONED AT ANY TIME, IT WAS JUST DEDUCTED FROM MY CC. PS. ACTUALLY DEDUCTING 3000 ZAR AND THEN APPLYING A REFUND AT THE END OF THE RENTAL MEANS A LOSS BECAUSE OF THE EXCHANGE RATE DIFFERENTIAL, BUYING SELLING. "
JOHANNESBURG, ZA - Reviewed by CAROL - 05 May 2015
JOHANNESBURG, ZA - Reviewed by JAMES - 03 May 2015
" I am very pleased with the whole package especially the quality of the service at the JHB airport upon collection. I had to extend the hire period for an extra 30days and wasn't given the option of any special deal and was charged nearly R9000. I thought that after hiring for 68 days before I might be able to receive some bonus for the additional period. "
" See comments placed in the first box . Just got the boxes reversed The service however from Auto Europe was very professional and perfect for my needs and an excellent choice of FIRST CAR RENTAL. "
CAPE TOWN, ZA - Reviewed by ANDREW - 23 April 2015
" Everything went without a hitch. Would definitely use you again. "
" Hertz assessed a deposit of 1650 ZAR. This they took off my credit card. With transaction charges and currency fluctuation, this zero value transaction cost me over £5. Not good. Apart from that, the actual car hire and process were fine. "
CAPE TOWN, ZA - Reviewed by SUSAN - 15 April 2015
" Easy to book, great having different rentals with varying prices so that you can choose which one is right for your own budget. "
" Quick to be served, no waiting around. "
CAPE TOWN, ZA - Reviewed by CRAIG - 13 April 2015
" Booked on Internet but more practical to discuss and get advice on phone "
" Have registered a complaint with Auto Europe re Hertz Very untrustworthy "
UMHLANGA, ZA - Reviewed by PAUL - 08 April 2015
" whilst your staff were very good,polite,helpful and very smart in appearance,i was somewhat annoyed that there was no water in the windscreen washer container.A situation arose that left me ,at night time with a dirty windscreen that i could not clear,so driving was rather dangerous.please make sure that these things are checked,it could have ended in a accident. "
" Very smart,helpful and friendly. "
CAPE TOWN, ZA - Reviewed by MALCOLM - 05 April 2015
" All very easy to use and a very good selection of companies "
" New equipment, good service and very competitive price "
CAPE TOWN, ZA - Reviewed by ROY - 02 April 2015
" Very pleased with hire in SA Not pleased with hire in Peterborough through Avis on 27/3/15 - Letter e-mailed to you "
" Hertz provided a good competent service "
CAPE TOWN, ZA - Reviewed by LESLIE - 24 March 2015
" No problems everything went smoothly "
" As above "
JOHANNESBURG, ZA - Reviewed by MUKESH - 23 March 2015
" All positive "
" Easy to extend "
CAPE TOWN, ZA - Reviewed by DENVER - 23 March 2015
" simple and user friendly "
" Good friendly service on arrival. Car was ready for us with no delays. The only possibly problem was we didn't receive paperwork or have anyone go through the car before leaving the parking lot. "
CAPE TOWN, ZA - Reviewed by ANNETTE - 18 March 2015
" Booking over the internet was easy, efficient and good value. "
" I have used them for some years now and have always found them to be friendly and efficient with their services. "
JOHANNESBURG, ZA - Reviewed by ROBERT - 16 March 2015
" All aspects of rental went very smoothly. No problems. I hve used Auto Europe for years had have had not problems. "
" Very good service from 1st car rental servise and return "
CAPE TOWN, ZA - Reviewed by WILLIAM - 14 March 2015
" got the car I requested "
" car and service was first class "
CAPE TOWN, ZA - Reviewed by DONALD - 14 March 2015
" Very good prices and service "
" Very good no problems staff helpfull "
CAPE TOWN, ZA - Reviewed by ANTHONY - 12 March 2015
" very helpful when we had to sort out our early return, not planned!! Hertz in s.africa misled us to believe we only had to drop car off and we would be automatically refunded, delay was not needed as we returned early because of ill health "
" not happy with delay of refund, had to keep chasing it "
JOHANNESBURG, ZA - Reviewed by LUKE - 11 March 2015
" I always book with Auto - Europe. The best and easiest place to book a car. "
" The only negative comment I have about First Car Rental is the staff in the office. The queue was outside the office and there was no sense of urgency or trying to work as quickly as possible to please the customers in the queue. Very frustrating after an overnight flight. The car, the staff on collecting and returning the car were superb. Shame about the office staff. "
CAPE TOWN, ZA - Reviewed by HUGH - 10 March 2015
" Used Auto Europe every time we go to South Africa and cannot think of a single complaint. Excellent service every time "
" Very satisfied with service from the young lady dealing with our booking. What a pity her supervisor, who wiped all our details from her computer so that we had to go through the transaction again couldn't even be bothered to apologise to us. He could definitely do with some training in customer service. "
PORT ELIZABETH, ZA - Reviewed by TERRY - 09 March 2015
" Hired Ford Fiesta for 15 days. Good value and good car. "
" Good effecient service. Little slow for the pickup but brilliant and speedy at the return at King Shaka airport in Durban "
CAPE TOWN, ZA - Reviewed by ROBERT - 08 March 2015
" Used Auto Europe on several occasions and never had a problem. aLWAYS book weeks in advance. Car hire firms keep to their contract normally. "
" Morne, the Gentleman is CT Airport on Jan 21, was VERY polite. I come to CT regularly and have used them before, in 2009.Also no problems. Car was almost new, I treated it very well as if it was myu known, and gave no problems (Chevy Spark 1.0). Would recommend First Car to anyone, although I did less than 3000 kms in 51 days, I thought they were very fair. Was delivered back in ex\actly the same condition it was received because it can be very expensive if this is not done. Fortunately, I have alway sbeen lucky and not had any problems with any of the Renting Companies. And driving in CT is not for the faint hearted. "
CAPE TOWN, ZA - Reviewed by ROBERT - 07 March 2015
" The only suggestion I have is keep up the good work. I have booked auto Europe for a number of Years now "
GEORGE, ZA - Reviewed by PAUL - 03 March 2015
" No probs with booking, but I after talking to others wonder if I got the best deal, they seem to have paid less for bigger cars "
" Fuel guage did not move for 250 kms, phoned Hertz to ask their advice, they said this was normal for a Polo Surely not! Obviously I could have taken delivery of a car whose tank was not full and conversely I could have left it in the same condition, The problems of running out of fuel miles from anywhere are obvious "
CAPE TOWN, ZA - Reviewed by MICHAEL - 02 March 2015
" Very easy to book on line. "
" Very Helpful and very polite "
CAPE TOWN, ZA - Reviewed by HENRY - 28 February 2015
" Car was fine thankyou "
" we have used Budget for several years now, will use next year "
CAPE TOWN, ZA - Reviewed by SANDRA - 28 February 2015
" Difficult to ascertain exact costs from the web site. Had to phone. "
" Gave us a good car, suitable for our disability needs "
CAPE TOWN, ZA - Reviewed by KEVIN - 27 February 2015
" I have been very pleased with this experience of car hire using First Car Rental. "
" Quite happy....... No problems.......... Exactly what you require "
CAPE TOWN, ZA - Reviewed by JOHN - 26 February 2015
" Cheapest on comparison sites "
" Superb personal service from Mr Christo at the CPT airport Budget desk who was able to carry out all my requests by email (extending hire period, affording me the best rates, change of drop-off location, hassle free swapping to brand new car when the AC failed on the first one etc) So much easier as a foreign tourist than phoning Great Highly recommended Thank you J "
CAPE TOWN, ZA - Reviewed by ALAN - 25 February 2015
" Very efficient service. "
" Friendly and efficient service. Rather chaotic in the returns area. Would have liked to have had a Chevy Cruz as shown in the advert rather than the Nissan Almera. "
DURBAN, ZA - Reviewed by JON - 24 February 2015
" good car, great service! "
" Great service! good car "
JOHANNESBURG, ZA - Reviewed by ANTHONY - 24 February 2015
" Very efficient and competitive service provided through an excellent website "
" I am still waiting to hear from them about a chip in the windscreen as this did not occur during my travels but they have said that it is my responsibility. "
DURBAN, ZA - Reviewed by DAVID - 23 February 2015
" very pleased with the hire arrangements "
" Very pleased with the hire arrangements. Well organised and a suitable car. No difficulies at all in a journey of over 3400 km. thanks. DA "
CAPE TOWN, ZA - Reviewed by PETER - 20 February 2015
" Faultless throughout. Perhaps a loyalty system would make me use you every time. "
" Really good. Very helpful and efficient on pick up and drop off. "
CAPE TOWN, ZA - Reviewed by JOHN - 19 February 2015
" Not necessarily a Auto Europe problem, but it is difficult to understand what type and size of vehicle is being hired as the description are confusing and poorly defined - compact, standard etc. "
" Very slow collection, taking about 1 hour. Had to provide most of the information already provided to AutoEurope. Collection process needs streamlining. I would be happy to provide any extra information when booking rather than having a long wait for collection. The vehicle provided, a Toyota Etios, was smaller (and probably noisier) than the Toyota Corolla mentioned on the voucher. One the positive side, it was nearly new. "
CAPE TOWN, ZA - Reviewed by ANTONY - 19 February 2015
" All aspects were very much up to my previous expectations, will use them next year. "
" All aspects were very much up to my previous expectations, will use them next year. "
GEORGE, ZA - Reviewed by MALCOLM - 12 February 2015
" None "
" Quality of cars leaves a bit to be desired compared with competitors at George but Hertz are cheaper so you get what you pay for I guess "
CAPE TOWN, ZA - Reviewed by RENE - 06 February 2015
" Only slight criticism was the difficulty in extending hire for 2 more days. Gave up. "
" Excellent and friendly service. "
DURBAN, ZA - Reviewed by DOROTHY - 01 February 2015
" Everything went very smoothly "
" Hertz in south Africa were very professional and courteous. They were also very swift in returning my deposit to my bank account. "
CAPE TOWN, ZA - Reviewed by TOHPUN - 29 January 2015
" Good value.although it took sometime to confirm the booking with the vendor, everything eorked out at the end. I saved a lot of money using auto Europe. Thank you. "
" The vehicle itself was good however their GPS was confusing and sent us to the wrong places. Had to finally use my iPhone and pay extra for data roaming. GPS was useless. "
CAPE TOWN, ZA - Reviewed by AARON - 28 January 2015
" I made my booking simply through the website and it was always straight forward. "
" I am yet to receive my deposit back. I am also being charged for an extra day rental when I returned the vehicle on time and fully fuelled. I have attempted to contact First regarding this but I am yet to receive a response. Being the first time I have used First I will definitely consider other options before considering First. Ironically I would recommend a name change, Last would be quite appropriate. "
CAPE TOWN, ZA - Reviewed by LEON - 23 January 2015
" Always good service "
" Good company "
RICHARDS BAY, ZA - Reviewed by LESLIE - 18 January 2015
" Booking all easy and correct. Supplier and location not easy to find. Satisfied with service would use again "
" They offer pickup from cruise ships all focused on airport with long U signposted destination. "
CAPE TOWN, ZA - Reviewed by KENNETH - 17 January 2015
" I had to extend the original booking and that went very smoothly - cannot praise AutoEurope enough. Hertz made a charge of apparently nearly £30 for the return being two hours late which seems excessive compared to the original rental cost. "
" See comments above. "
DURBAN, ZA - Reviewed by LULEKA - 16 January 2015
" Very good company.I will always refer my friends to you.Car in good working order.The car did not give me the problem at all.Will always book my car with you.Thank you for accepting me as your client. "
" Very good staff and everything was in order when I arrived. "
PORT ELIZABETH, ZA - Reviewed by LESLIE - 11 January 2015
" Easy, clear online booking. Competitive pricing. Very easy and everything worked out really well. "
" Nice car, very friendly, helpful staff. Easy and quick collection and return. "
CAPE TOWN, ZA - Reviewed by ANDREW - 08 January 2015
" It would be nice to have some history with the amount of times I use Auto Europe. I have no awareness of the amount of times I have used the website. Perhaps a points scheme. I use it 6 - 10 times a year. "
" The vehicle did need a service and the brake light keep coming on. "
JOHANNESBURG, ZA - Reviewed by INGRID - 05 January 2015
" Easy to make a booking on the website. Variety of cars to choose from. Will make use of Auto Europe again in the future. "
" Very good service. Car was upgraded due to them not having my car ready or available. So all good. "
GEORGE, ZA - Reviewed by STEVEN - 03 January 2015
" Comms very good and all ran smoothly "
" Not very happy with the car provided as when booking the vehicle it mentioned Chev Cruse or similar. A VW Polo 1.4 in my opinion is certainly not similar to a Cruse that if far larger and has a 1.6 engine. "
GEORGE, ZA - Reviewed by MARGARET - 23 December 2014
" We usually take a mini or economy car as it is only used for local journeys when we stay In Knysna but this year took an economy. Surprised that no electric locking and manual windows "
" On arrival given car for 60 days which had done too many miles to last the whole time. Had to have a car delivered to us in Knysna which required us to make time for change over. As our house was located at Pezula some distance from petrol station we were unable to refill in time too. On returning car no one to check it over with us so just had to go to desk and hand over keys before checking in for our flight. Hopefully there will be no difficulty following this but did not have time before check in for our flight to complain about this "
JOHANNESBURG, ZA - Reviewed by ROBERTO - 14 December 2014
" Satisfied customer "
" Friendly service and very helpful "
JOHANNESBURG, ZA - Reviewed by PETER - 14 December 2014
" Auto-Europe once again came up trumps for my 22 day car hire in South Africa - many thanks! "
" Hertz looked after my wife and I extremely well, and a very big thank you to the despatch manager on the collection floor at JHB International Airport, who resolved the initial problem in our favour. You made a huge difference to our holiday - thank you!! "
CAPE TOWN, ZA - Reviewed by LUKE - 11 December 2014
" A good service at a competitive price. Staff at the airport were very polite and helpful. "
" Very polite and helpful. Quickly straightened out a mistake I had made when originally booking the car. Similarly when I returned the car they were quick and efficient "
PORT ELIZABETH, ZA - Reviewed by STEPHEN - 01 December 2014
" Had to change car during the week as tax had run out. Go get cross that deposit is taken and then when returned to account we lose out with the exchange rate. Staff at PE are always very helpful. "
CAPE TOWN, ZA - Reviewed by HUMPHREY - 27 November 2014
" Everything OK. "
" They wanted a very large deposit on my credit card. Otherwise everything was fine. The car was good and the price reasonable. "
DURBAN, ZA - Reviewed by MICHAEL - 24 November 2014
" Everything from excellent 'net booking to returning car at airport was absolutely fine. "
" Fine, and cheaper than I imagined. "
JOHANNESBURG, ZA - Reviewed by KEITH - 19 November 2014
" A smooth transaction with no problems "
" Smooth transaction, no problems, brand new vehicle "
GEORGE, ZA - Reviewed by PAUL - 12 November 2014
" Easy to book at good rates as always ! "
" Brilliant, much better that previous experiences with First Car rental ! "
CAPE TOWN, ZA - Reviewed by KEITH - 12 November 2014
" I have been using Auto Europe for many years and have only the highest praise of every aspect of their service. "
" For my last few trips to Cape Town my car has been supplied by Hertz. On every occasion the car has had damage that was not listed on the condition sheet. This necessitates having the sheet updated at the time of handover - an annoying waste of time. This time it was worse than usual. The condition sheet was 'clean', but in fact the car had numerous defects, including defects relating to poor workmanship in respect of a windscreen which had obviously just been replaced. One other point worth mentioning is that the vehicle supplied on this occasion did not have remote central locking with the usual additional feature of automatic locking once one starts driving. In high-crime SA this should be standard. "
CAPE TOWN, ZA - Reviewed by KARYN - 09 November 2014
" Car was good, price was good, I would come bsck again. "
" Ver sattisfied. "
CAPE TOWN, ZA - Reviewed by MARLENE - 04 November 2014
" Very satisfied and surprisingly a lot smoother and a bit cheeper than renting directly through the rental car company. So will definitely book here again through same rental company when I'm going back in a few months. "
" Was upgraded to a larger car and it was also brand new so cannot complain even if I try. Will rent from you again next time again as I have previously (provided the deposit is returned as they said it would be when I dropped off the car but I'm sure there will also not be any problems there). "
JOHANNESBURG, ZA - Reviewed by JANNIE - 14 October 2014
" Very good deal! "
" Friendly and efficient service. "
JOHANNESBURG, ZA - Reviewed by GRAHAM - 12 October 2014
" No problems and hard to make any suggestions for improvement. Will definately use Auto Europe again and recommend them to my friends and colleagues. "
" Hertz -- a no nonsense car hire firm that are hard to fault. I would use them again . "
JOHANNESBURG, ZA - Reviewed by BRIAN - 10 October 2014
" Good price and arrangements worked well "
" Excellent service from Budget, a quick and smooth operation. Good fuel policy and easy to pay e-tolls. Would definitely be happy to use Budget again. "
JOHANNESBURG, ZA - Reviewed by JOHN - 07 October 2014
" Good prices, very happy with services offered "
" Satisfied, no complaints, car was ready, clean and had no problems "
CAPE TOWN, ZA - Reviewed by BARRY - 30 September 2014
" South Africa is a large country allowing you to cover a small area. If you were able to offer split destination hire but link it to one continuous hire, say10 days in C/town, then15 days in Durban, but treat it one hire of 25 days without penalty. "
" Very helpful on arrival. A member of staff went and fetched the car as it was a long walk away, a great help "
CAPE TOWN, ZA - Reviewed by MARINA - 21 September 2014
" paying online didnt work i had to call and do it over the phone with the same card and it worked fine. phones were answered quickly. "
" smooth no hassles whatsoever "
JOHANNESBURG, ZA - Reviewed by DIPUO - 10 September 2014
" Affordable +Great service all the way. I would very much recommend Auto Europe to my friends and family. I haven't had any bad experience so far. "
" The service is very efficient in Johannesburg, no fuss,no waiting and the staff are always professional and friendly. "
CAPE TOWN, ZA - Reviewed by DENISE - 03 September 2014
" Easy to book and the information about cover and type of car was clear. "
" Really good service on arrival and departure. "
JOHANNESBURG, ZA - Reviewed by PAUL - 03 September 2014
" Excellent service "
" Excellent service "
CAPE TOWN, ZA - Reviewed by ANN - 01 September 2014
" Very easy process for car hire. Quick, convenient and simple "
" Very pleasant staff. No GPS organised despite request and confirmation of same but quickly sorted. Everything clearly explained and deposit was returned before I had left the airport on my return home!! "
CAPE TOWN, ZA - Reviewed by BRENDA - 30 August 2014
" excellent "
" excellent "
DURBAN, ZA - Reviewed by ANTHONY - 28 August 2014
" Using Auto Europe got me more favourable terms than through the hire company themselves, so would certainly recommend. "
" Very friendly staff and good standard of vehicle. Our car was brand new and very clean throughout. Staff were extremely helpful. Only gripe is that the GPS we hired was not up to date, not picking up many of the roads round greater Durban and not even recognising Durban Airport (which has been there for 4+ years). However, people, service and vehicle were all excellent. "
DURBAN, ZA - Reviewed by CATHERINE - 30 July 2014
" Good service "
" Great experience "
JOHANNESBURG, ZA - Reviewed by WELILE - 14 July 2014
" I always find good deals when booking using auto europe "
" second time using Hertz,good service "
JOHANNESBURG, ZA - Reviewed by RAYMOND - 04 July 2014
" Excellent from start to finish "
" Really good and professional "
CAPE TOWN, ZA - Reviewed by PIERRE - 21 June 2014
" Good overall, no issues. Had to change voucher and had no issues with this. "
" Friendly and quick "
DURBAN, ZA - Reviewed by DESMOND - 17 June 2014
" Very satisfied. Cannot think of how the service can be improved. "
" Very satisfied. Cannot think of how the service can be improved. "
PORT ELIZABETH, ZA - Reviewed by STEVE - 11 June 2014
" Good website. Always reliable. "
" Easy checkout and return. Car in good condition. "
CAPE TOWN, ZA - Reviewed by LOUISA - 25 May 2014
" I had excellent service from Hertz and the car they rented to me was perfect for my purposes. Thank you for your service and I will certainly always use Auto-Europe in the future "
" Excellent service. The car perfect for my purposes and the staff professional and extremely efficient. "
JOHANNESBURG, ZA - Reviewed by ABDUL SAMAD - 09 May 2014
" Trouble free car hire experiance. No problems encountered. Fantastic service. Will do business with Auto- Europe again. Thanks you "
" Fantastic service from all staff, during collection and at handover back at airport. Thank you budget for a fabulous experiance. "
DURBAN, ZA - Reviewed by SHERYL - 01 May 2014
" Thank you all went well no problems at all! "
" Great service! "
CAPE TOWN, ZA - Reviewed by MICHAEL - 29 April 2014
" Simple and straight forward "
" Firstly deposits are actually charged to your card rather than pre authorised like other firms which means that you will be charged foreign transaction fees by your card issuer. Secondly, the refund will be at a different (worse) rate leaving you further out if pocket, and lastly even if you provide receipts showing that you have refuelled the vehicle ar the airport station less than 2k away you will STILL be charged for a couple of litres as well. Completely dissatisfied with Budget and will not be using them again unless they change this. "
DURBAN, ZA - Reviewed by GERALD - 26 April 2014
" Very good, personal service. "
" Generally a very good service. However, it took a long time to collect the car with endless forms to complete, despite providing Auto Europe with much of the information required weeks in advance. The VW Vivo was excellent (except for manual-wind windows), the air-con was fabulous and the boot was big enough for two cases and two rucksacks. I was disappointed that I was required to pay R800 for dropping the car off at a different airport despite driving the car half way back to it's original destination. A R400 fee would have been fairer. "
DURBAN, ZA - Reviewed by SHANE - 19 April 2014
" Easy to use website and booking process offering the best value for money I could find. "
" Staff were very helpful and accommodating. The only issue I have is an unexplained deduction of approx £177 from my credit car, which may be for the deposit, but has not yet been returned despite handing the vehicle back almost 9 days ago. I have contacted AutoEurope for an explanation. "
GEORGE, ZA - Reviewed by ROSEMARY - 18 April 2014
" In the many years I have been hiring through you I have always been very satisfied with your service. "
" Very friendly and helpful, unlike Hertz Johannesburg. I shall be writing to you about them as you have not sent me a survey on my hire there, "
DURBAN, ZA - Reviewed by CASPER - 16 April 2014
" After reading some of the reviews prior to my departure I was apprehensive and on the verge of cancelling and dealing direct with the car hire company. However I received an e-mail about my upcoming departure and last minute things to think about and I thought this was good service. The price was exceptional as I could not find a better deal although I searched the internet up to the last day of leaving for South Africa. I would use Auto Europe again and hope to have a trouble free service again. "
" Not as over the top with paper work as other hire companies I have used and was fast and efficient with no delays and on the road relatively quickly. Returning the vehicle was just as easy, quick and friendly smiles. "
CAPE TOWN, ZA - Reviewed by JOHN - 09 April 2014
" excellant service will use you the next time we go to South Africa, hopefully next year "
" when we returned the car, the staff were extremely helpful,as no luggage buggy's were available,they drove us to the airport entrance and helped put our luggage on a trolley, wonderful service will hopefully be booking with you next year thanks to all in capetow "
CAPE TOWN, ZA - Reviewed by KEITH - 04 April 2014
" As always, a seamlessly efficient service at unbeatable rates. "
JOHANNESBURG, ZA - Reviewed by DAVID - 02 April 2014
" Generally very happy with Auto Europe "
" Budget took a swipe of my credit card which they claimed would not be processed as it was only to cover any unpaid tolls etc. However they did take the 2200 rand (£126) immediately and now I will lose the difference on the exchange rate when they supposedly refund me in 7 days. "
CAPE TOWN, ZA - Reviewed by DAVID - 31 March 2014
" A great service again, thank you. "
" I was given the wrong type of car at first. This was rectified thankfully. I was lucky though, as the car was changed to my requested car, but this was the last one of that class of car. What would have happened if they did not have one to change it to? "
CAPE TOWN, ZA - Reviewed by SEBASTIAN - 27 March 2014
" Very good service, cheaper and easier than trawling through various different companies. "
" Fast efficient service. "
CAPE TOWN, ZA - Reviewed by ROGER - 26 March 2014
" Very efficient. Collected the car (Opel Corsa) without a hitch - only disappointment was the boot was small and would not hold all the luggage "
CAPE TOWN, ZA - Reviewed by MALCOLM - 24 March 2014
" Nope the service was exceleent all the way through "
" First Car physically take the deposit money out of your account and then they return it when the car is returned. This can mean that you lose money as a result of currency fluctuations. Last year that cost us an extra £60 and this year it is almost £40. They should return your full monetary value in your currency otherwise this could inadvertantly increase the rental amount. In addition, most financial institutions charge for foreign withdrwals resulting in a further cost to the renter. "
CAPE TOWN, ZA - Reviewed by PAWEL - 23 March 2014
" Great value for money! "
" I received a free upgrade so I'm very happy with Hertz. The agent at the desk was very nice "
CAPE TOWN, ZA - Reviewed by JEREMY - 23 March 2014
" The car turned out to be smaller than I was led to believe it would be. Overall though, it was ok. Next time time I will make sure to hire a car with a larger engine for the roads on the Garden Route. "
" See above "
CAPE TOWN, ZA - Reviewed by KEITH - 22 March 2014
" Smooth process and all worked fine. "
" Generally satisfied and the vehicle (VW Polo Vivo) was fine and reliable. However, although relatively new, it had evidently seen some hard use and the front brakes did judder noticeably. Also, the company was a little slower in refunding the deposit than the previous year - car returned on 12 March and refund received on 22 March. I would still be happy to use the company again. "
JOHANNESBURG, ZA - Reviewed by BARRY - 22 March 2014
" The site, car hire charges and booking process are easy to use and good market value. The service from Portland is especially good. If only the Hertz crews in SA were that helpful, understanding and professional. "
" We prepaid. Hertz raised a second rental charge now in dispute. Left JNB we stopped on the highway to check tyres and wheels as there was noise. Found nothing. Days later we saw the o/s front steel rim had been badly bent out of shape, risking a blow-out. The wheel cover was unmarked, covering the fault. The damage could have been fatal. Both front tyres were worn to the legal limit; the rears were low and in the 2nd of a 5 week hire! The passenger air vent was broken preventing it from being adjusted away from the face making refrig use uncomfortable. We changed the car at CPT. The change-over crews acknowledged the issues but weren't particularly concerned with the wheel or other problems. Surprising for Hertz. Is this a franchise? "
CAPE TOWN, ZA - Reviewed by EDWARD - 20 March 2014
" Received absolutely superb support from Leo & Damian. Such a positive experience that I would not consider any other than AE for future car hire. "
" Very professional & friendly reception & fully understanding of our requirements to the point where we were given a vehicle which easily held all our luggage. Definitely our future preference for any car hire. "
CAPE TOWN, ZA - Reviewed by ALEXANDER - 20 March 2014
" Hassle free, excellent rates, everything went as planned and smoothly "
" Very pleasantly surprised to discover that our car had been upgraded - staff extremely helpful and pleasant. Return was trouble free, and all refunds on deposit promptly made. "
CAPE TOWN, ZA - Reviewed by NICHOLAS - 18 March 2014
" Arrangements very straightforward and Budget Rent a car in CT courteous and helpful. "
" Feel slightly overcharged for fuel on return but this is a marginal point as altogether a Budget was excellent. "
CAPE TOWN, ZA - Reviewed by ALAN - 13 March 2014
" Easy to order vehicle. "
" Vehicle not the one ordered but well specked and easy to drive with good pulling power "
CAPE TOWN, ZA - Reviewed by CLIVE - 11 March 2014
" I believe that you should give a discount to Airline Staff as you did when I first started using you many years ago. It should also be available on your web site. "
" Very happy with them I would like to highlight their agent Nicholas who was very helpful. "
CAPE TOWN, ZA - Reviewed by WARREN - 11 March 2014
" I got a great deal for Auto Europe and the web site was easy to use. "
" Lots of paperwork when you pick up the car and a deposit is taken off you credit card to be refunded on return. The actual hire car and service were first class. "
JOHANNESBURG, ZA - Reviewed by ALAN - 09 March 2014
" I have used auto Europe several times and have been very happy with your service. "
" Very unhelpful and argumentative ..... I would not want to use first car rental again I have used them twice now and have had problems both times . When you used Hertz that was excellent and no problems whatsoever . "
JOHANNESBURG, ZA - Reviewed by JONATHAN - 09 March 2014
" I had to amend my booking several times and they never minded at all. They treated me with respect and were very helpful. "
" They gave us an alternative car that suited our requirements better. "
CAPE TOWN, ZA - Reviewed by SUSAN - 08 March 2014
" Fast and efficient broker service "
" Provided the vehicle that we requested, fast and efficient service. Very pleasant and professional staff. When returning vehicle less than full they charge petrol pump price - no surcharge "
CAPE TOWN, ZA - Reviewed by PETER - 07 March 2014
" the delay in opening an account i felt was a nuisance----noone previously has questioned my credibility/creditworthiness--------took several days and calls to sort the car "
" started out badly------they stated that there was only 1 Corsa in their whole fleet and I would have to take a Chev "Spark"---a rubbish little car totally unsuited to a long trip . after stating i would go elsewhere, although i did worry about the payment to yourselves a better car was produced(believe they phoned yourselves ).The polo went like a bird -thank you "
UMHLANGA, ZA - Reviewed by LESLIE - 05 March 2014
" Easy to talk to agent to ensure car type and classification with extras. "
" When I arrived for the car hire pick up it wasn't ready as it had been accident damaged. Fortunately, we got an upgrade after and hour wait that was good and a very clean car opposed to the car originally proposed! On returning the car to the airport there was no fuel station so we had to leave it back with 1/4 tank and have to be charged for the filling although the check in said that they only charge pump fuel cost because of that. "
CAPE TOWN, ZA - Reviewed by JOEL - 01 March 2014
" Get immediate confirmations "
" A pleasant and helpful company with good cars though their help desks can be somewhat over-crowded "
CAPE TOWN, ZA - Reviewed by GRAHAM - 28 February 2014
" Second time I have use Auto Europe. Excellent service and competitive prices. The hire cost included full CDW etc. with no excess. However, the small print on the hire agreement specified that this only applied to no-fault accidents; if I had bent the car myself the full excess would still have applied - this was not clear when I booked the car hire. Would personally recommend taking out separate car hire excess insurance. "
" Efficient hiring process. Car was as requested. "
CAPE TOWN, ZA - Reviewed by SIMON - 27 February 2014
" Very good. Changed booking cos cheaper deal came up. Also thought to chang to impractical car and Auto Europe phoned to discuss before change. "
" They took R3000 deposit on CC and still not refunded. Will be filing complaint. "
PORT ELIZABETH, ZA - Reviewed by PETER - 27 February 2014
" Good recommendation. "
" Efficient service although car had probably been in an accident at some time and doors were not quite aligned, leading to alarm going off unexpectedly. "
CAPE TOWN, ZA - Reviewed by DONALD - 22 February 2014
" Great price and service "
" Professional service "
DURBAN, ZA - Reviewed by PATRICK - 16 February 2014
" Simple to book with Auto Europe. Efficient service throughout. Excellent experience. "
" Friendly courteous and efficient service. Ensured that I received the model I wanted, not 'or similar'. Car as new condition. No problems whatsoever. Highly recommended Would definitely use again. "
CAPE TOWN, ZA - Reviewed by NICOLAS - 11 February 2014
" No problems , went smoothly. "
" Car hire firm were OK "
DURBAN, ZA - Reviewed by DAVID - 10 February 2014
" Good service and good price. Very happy. "
" Very happy with car and service but we returned the car 3/4 full and got charged for an empty tank. In correspondence with your reservations dept for a refund "
CAPE TOWN, ZA - Reviewed by GORDON - 09 February 2014
" Website easy to follow for booking & additional insurance offered. "
" First class service on both pick up & return of the car. Very well signposted at airport for vehicle returns. "
DURBAN, ZA - Reviewed by HOWARD - 07 February 2014
" Easy to use website "
" On line had reserved an Audi A4 but on arrival was given a Honda accord, no comparison. "
CAPE TOWN, ZA - Reviewed by ASHLEY - 06 February 2014
" Easy to book online and offer great value for money. "
" Good service and pick up. Just what you need after a 12 hour flight and the start of your holiday. "
CAPE TOWN, ZA - Reviewed by LEE - 03 February 2014
" AutoEurope are essentially brokers, so you are unfortunately at the mercy of the individual vendor used in that city. However, based purely on the interaction with Auto Europe, the customer service was very good, and you really are going to struggle to find better rates at any other company. So, over-all very happy with their level of service. "
" First Car Rentals are fantastic ... I have had the privelige of using them many times before in both JHB and CPT ... Fast, friendly, professional folk who I'm more than happy to recommend. My only quibble is the excess block put on your card which takes up to two weeks to be returned to your card. The "
CAPE TOWN, ZA - Reviewed by BRICE - 30 January 2014
" I did the booking using the iPhone ap. the interface could be improved to offer a better experience : - selecting the country is long, - no comparison too available & each time all the data has to be re-entered "
" Hertz Cape Town is reliable, serious and they charge petrol at pump price in case you had not had the time to fill the car up. "
BLOEMFONTEIN, ZA - Reviewed by PETER - 28 January 2014
" I have been left unsure about whether or not a credit card payment taken by First Car Rental will be re credited to me. "
" First car rental were unable to advise me how a credit card payment taken by them on picking up the car would be repaid to me. "
PORT ELIZABETH, ZA - Reviewed by JOHN - 26 January 2014
" Good Sevice, although booth location not well signposted at PE airport "
" Good service when you had located the personnel to help both at the car rental desk and at the car collection. "
PIETERMARITZBURG, ZA - Reviewed by GRANT - 25 January 2014
" I would suggest that the tyre iron for jacking up a car in case of a puncture was easier to use for a woman .I being a man really battled and there was nothing to use to lever off the hubcap. A woman would not have managed at all. Otherwise the whole experience was great and I'd use you again anytime. I would have preffered to have had the same type of car on both occasions though. "
" I would suggest that the tyre iron for jacking up a car in case of a puncture was easier to use for a woman. I being a man really battled and there was nothing to use to lever off the hubcap. A woman would not have managed at all. Otherwise the whole experience was great and I'd use you again anytime, I would have preffered to have had the same type of car on both occasions though. "
CAPE TOWN, ZA - Reviewed by DAVID - 25 January 2014
" great costumer service and brilliant price! "
" Very efficient and the hire car was very new. "
JOHANNESBURG, ZA - Reviewed by DIPUO - 23 January 2014
" Great service, friendly & helpful staff. "
" Great, it's always nice to see friendly faces at home. Wonderful service indeed "
PORT ELIZABETH, ZA - Reviewed by GORDON - 03 January 2014
" Easy booking process and great value. Thanks very much "
" No queues and friendly customer services "
CAPE TOWN, ZA - Reviewed by HOWARD - 29 December 2013
" Very good service, pricing is right and I will certainly be back next time "
" Very helpful good PR "
CAPE TOWN, ZA - Reviewed by JAMES - 26 December 2013
" It was very easy to book and very efficient service "
" Excellent service on arrival and we were dealt with very efficiently and quickly. Thank you "
CAPE TOWN, ZA - Reviewed by THABISO - 07 December 2013
" Competitive rates "
" A bit of a problem readjusting bookings on the telephone but service at the point made up for that "
DURBAN, ZA - Reviewed by RICHARD - 06 December 2013
" Cheap and reliable car hire. "
" Had good past service and satisfaction with them. "
CAPE TOWN, ZA - Reviewed by SIMON - 05 December 2013
" Service was quick and good but the categorisation of cars I feel was wrong. A VW Polo is not a compact car type really. So I'm left with a bit unsatisfied as I thought I was paying for and comparing this rental to other companies who offer similar deals for compact cars when the vehicle would have been very different. "
" OK, but long waits once we arrived and an admin error meant they took too much money from my credit card. Yet to be resolved. "
CAPE TOWN, ZA - Reviewed by STEPHEN - 30 November 2013
" very satisfied "
" as good as ever "
JOHANNESBURG, ZA - Reviewed by ROBERT - 25 November 2013
" Very good deal and excellent service "
" Very helpful and good vehicle "
CAPE TOWN, ZA - Reviewed by PETER - 17 November 2013
" Loop Street not the best option for pick-up. Home delivery would be good. Hertz certainly prefer airport drop off which was useful. "
" South Africa is useless for road maps and Cape Town is a nightmare that needs good maps. Could Hertz help to bridge the gap? "
JOHANNESBURG, ZA - Reviewed by GARRY - 10 November 2013
" Issue-free service. No complaints. "
" Issue-free service. No complaints. Had an almost-new car waiting for us, can't get better than that. "
CAPE TOWN, ZA - Reviewed by NEIL - 06 November 2013
" Brilliant brand new car with fab service from Hertz. "
" Very good very friendly and I would certainly use them again "
CAPE TOWN, ZA - Reviewed by PETER - 30 October 2013
" Chevrolet comfortable but underpowered "
" collecting car was rather slow but otherwise experience good. Car clean and condition very good. "
JOHANNESBURG, ZA - Reviewed by REBECCA - 29 October 2013
" I was really happy with the service I will surely recommend "
JOHANNESBURG, ZA - Reviewed by KARELINE - 26 October 2013
" Cheap and good cars. Value for money "
DURBAN, ZA - Reviewed by JANICE - 23 October 2013
" easily booked via the internet. "
" very helpful friendly staff, would not hesitate to use them again. Quick to get access to the vehicle and trouble free when returning. "
CAPE TOWN, ZA - Reviewed by DANIELA - 22 October 2013
" Great service. The best price I have found on the market. "
" Great service. "
CAPE TOWN, ZA - Reviewed by PAUL - 21 October 2013
" All satisfactory with no problems and good rate "
" Good no problems. On last day of hire we had a puncture due to nail in tyre in main tread - no other damage to tyre. On return filled form report -hope no charge for this but they could not confirm this at the time. "
EAST LONDON, ZA - Reviewed by PAUL - 28 May 2013
" Seemless booking process. Simple and concise. Thank you "
" First Polo provided had smooth tyres on all four wheels, with the rears being the worse! I requested another polo, but none available at the time. I was provided with Toyota Corolla instead, but the handling was poor and idling was low, which meant car kept wanting to cut out when pulling away!! I returned the next day for another polo, but found what looked like vomit on the back seat! Another polo was then provided. It only took 4 vehicles to get it right! This is wholly unacceptable! The problem here clearly lies with the car-checking and valeting team - they are not doing their job!!!!! "
JOHANNESBURG, ZA - Reviewed by WILLIAM - 02 May 2013
" Best Value and good service "
" Good value Good service Would be good to be upgraded considering I recently rented for three months through AE and Hertz "
JOHANNESBURG, ZA - Reviewed by WILLIAM - 02 May 2013
" Best Value and good service "
" Good value Good service Would be good to be upgraded considering I recently rented for three months through AE and Hertz "
CAPE TOWN, ZA - Reviewed by ED - 17 March 2013
" very nice and new and shiny Toyota Aygo. Completely different from what i got from Hertz Port Elizabeth after this car. "
" the service and the car were very good and pleasant "
CAPE TOWN, ZA - Reviewed by DONNA - 12 March 2013
" Happy with service and process, also good price. "
" Quick efficient service with no problems "
NELSPRUIT, ZA - Reviewed by ROBERT - 30 January 2013
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
PORT ELIZABETH, ZA - Reviewed by ROBERT - 30 January 2013
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
CAPE TOWN, ZA - Reviewed by ROBERT - 30 January 2013
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
CAPE TOWN, ZA - Reviewed by JULIA - 19 January 2013
" I was very satisfied with the service I recevied I will not hesitate to book through auto europe again "
" Hertz were excellent and even allowed me to return the car 2hrs late with prior request. This really helped me! "
DURBAN, ZA - Reviewed by CHRISTINA - 16 January 2013
" very efficient - I booked 3 different cars with them and all went well. One slight quibble - the last voucher didn't have the name of the rental co on it, which could've been a problem! "
CAPE TOWN, ZA - Reviewed by DAVID - 26 June 2012
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