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SOUTHAMPTON CAR HIRE REVIEWS
Car hire reviews in Southampton
Nestling on a scenic peninsula between the mouths of the Test and Itchen rivers, the port city of Southampton is the perfect base from which to explore England's spectacular southern shoreline. Blessed with one of the world's largest natural harbours, it has seen the launch of a succession of famous ocean liners, including the Queen Mary, Mayflower and the ill-fated Titanic. To find out more, visit the SeaCity Museum which tells the story of the city's long maritime history and is housed in the same building as the excellent City Art Gallery, another of Southampton's most popular attractions. A walk through Southampton's historic centre reveals its close association with many illustrious residents and visitors over the centuries, most notably William the Conqueror, the Pilgrim Fathers, William Shakespeare, Henry V and Jane Austen. Part of that same area between the 800-year-old Bargate (originally built as the city's main gateway) and the waterfront was the site of an early Roman settlement over 2,000 years ago. With a car hire in Southampton you have good access to some of the most interesting parts of southern England, including the beautiful New Forest (now a national park), Beaulieu (home to the National Motor Museum) and the Isle of Wight.
With Auto Europe, you can rent a car in Southampton at a choice of convenient downtown locations like Southampton Central Train Station or pick it up from Southampton Airport located just 4 miles north-east of the city. Our unique relationship with all the world's most reliable local, national and international suppliers enables us to offer the cheapest rates and widest choice of vehicles, whether it's a small, economical car for extensive city sightseeing or something more upmarket for exploring the New Forest and other top attractions in the Southampton area. Check out the comments in the Southampton car hire reviews section below to find out more about the kind of experience some of our previous customers had with their recent Auto Europe car rental in the city.
AUTO EUROPE SOUTHAMPTON, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Southampton:
SOUTHAMPTON, GB - Reviewed by SEAMUS - 11 June 2025
" Super experience and car as usual. Not as great value as in January but still a competitive price. "
" Superb service and car. Quick and efficient and great communication as usual. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MATTHEW - 05 June 2025
" I was arriving at Southampton from a cruise ship and did not know what time I was going to arrive at the Avis rental desk.- I scheduled a pick-up at noon, which is my standard practice with other car rental services with the intent of picking the car up sooner if I arrived sooner. I arrived at 9am and the car was ready for me but I was unable to take the car until noon because of the rigid "systems" in place at Auto Europe. Avis was willing to give me the car sooner, but Auto Europe was unable/willing to release the car sooner. In addition, Auto Europe was unable to change my drop off location towards the end of my rental, again due to rigid "Systems". Next time, I will use another 3rd party or reserve directly with Avis. "
" Fine, nice customer service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SOUTHAMPTON, GB - Reviewed by ANDREA - 02 May 2025
" Excellent "
" After return accused of damaging vehicle fortunately had photos to prove already present at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by IAN - 22 February 2025
" Very happy with our car and how the process was handled. We would definitely use again. Thank you. "
" Very happy - everything went smoothly with collection and drop off. Car was perfect for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by RUSSELL - 24 November 2024
" Super "
" Brilliant service, very friendly staff, lovely car and easy drop off. Couldn't have been better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SCOTT - 31 October 2024
" I like Auto Europe's ability to cancel up to 48 hrs prior to collection (plans can change unexpectedly). "
" I have used many times before and I continue to be very happy with their staff, vehicles and value for money.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by TESSALY - 22 October 2024
" A good experience & I shall always check what deals Europcar have on first. "
" Very good customer service. Paperwork was completed so quickly. Car was almost brand new & very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by STEVE - 15 October 2024
" the Quote layout is the best in the business "
" There were some problems on my side and the staf at Alamo could not have been more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SCOTT - 10 July 2024
" I've used AutoEurope for years and have always been very happy with the product. "
" I've been very pleased with my last few bookings with Alamo Enterprise. This car wasn't pristine (I suspect it had been in outdoor storage for a while) however it drove perfectly and the pick up and drop off were faultless. Alamo are not the cheapest but they're very competitive and I choose them because as I get older, I place more and more importance on good, hassle free, customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by EMMA - 11 June 2024
" Been awaiting a refund now for 4 weeks "
" On arrival at the airport to collect my hire vehicle I was told they couldn't lend me the car based on a soft credit check although they took the £434.81, we are still waiting for this to be refunded as I was advised it would be by the staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by CAROLYN - 24 December 2023
" It was a very easy process "
" Efficient service and easy pick-up and drop-off point "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MARK - 24 August 2023
" Awful travelling experience "
" Our flight was delayed and I tried to call Europcar Southampton - no answer after multiple calls, call simply dropped - I couldn't explain that we were going to be late through no fault of our own. It closed there at 8pm and is not open at all at the weekends!!! So in the end we did no make our trip and lost over £1200 - Because Europcar were uncontactable and closed far too early for an airport branch - WILL NEVER USE AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by DAVID - 12 August 2023
" The car was good but not anything like I have driven before. I could not work out how the cruise control worked. The sat nov took us over a toll bridge and back again when directing us to a petrol station to fill up before returning the car. Waisted a lot of time. "
" The pick-up was very late due to a large number of people both dropping off and picking up cars. Could have done with double the staff. It was similar on the return but not as bad. The chap who received the car on return was extreamly helpful. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by HEATHER - 27 July 2023
" I have tried ringing you and always shut "
" There was no office open to collect car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by SCOTT - 02 June 2023
" Have used before and will use again. "
" Absolutely perfect rental. This doesn't happen so often which made this stand out. Pleasant staff and the car was perfect despite 10,000 miles already. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by JACK - 07 May 2023
" All good! "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 15 March 2023
" Fairy straight forward pick up "
" Good to have it e of hours drop off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by ANDREA - 23 February 2023
" Worked well "
" Friendly staff I would have liked confirmation that I had returned car with no problem at drop off as it was not out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by JASON - 19 February 2023
" Found me the best deal quickly "
" No screen wash in car so had to buy some. Charged for petrol when tank was full. Charged for extra day hire when this was agreed. No response to my email sent requesting refund for this or I will take it further. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by DAVID - 07 February 2023
" Very helpful. Thank you for your service "
" Very happy. Staff very helpful and vehicle was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ROBERT - 23 September 2022
" Straightforward and simple experience. "
" Very helpful and efficient customer reception employee. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by NICK - 18 September 2022
" Overall good "
" All was well with the booking, but the car was not so clean and the windscreen was so dirty that I could hardly see through it. Had to clean the inside with glass cleaner to remove the greasy film. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SOUTHAMPTON, GB - Reviewed by JOANNE - 31 August 2022
" As I have explained earlier,we arrived early and was told we could not collect the car until the arranged time. When I found the phone number for Auto Europe,t he lady I spoke to was much friendlier but again was told there was nothing she could do and I would have to wait for an hour and a half to collect the car. I was very disappointed and on your term and conditions, it says nothing about being early. During these current times, flights are always being changed and I feel a little flexibility is needed. I would have thought the car would have been waiting for us, so I do not understand why we could not collect it early. I said to the lady both at Budget and Auto Europe that I would bring it back earlier, but they both said no, it was not their policy. The car when we did get it was excellent and the return went very smoothly. I was just very disappointed and angry that we had to wait around for a car that was already in the car park waiting for us! "
" Our flight was early. KLM did not not inform me of an early flight until I checked in. When I checked the terms and conditions of pick up, it talked about a late arrival but not an early one, so I did not contact Budget to explain we would be 1 and a half hours early. When we went to collect the car, I was told very abruptly that I would have to wait until 5pm to collect the car. I asked if there was anything I could do, and the lady told me to ring the provider. I called Budget and again, was very abruptly told there was nothing they could do as I hadnt hired the car from them. I was very disappointed, and angry! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by TERRENCE - 06 August 2022
" Our experience was the complete opposite provided by QEEQ who gave us no service or composition for not having the vehicle which was paid for 3 months prior "
" We ordered a 7 str for 6 people and the one they had wasn't big enough for 6 people but Lois Clark of the Southampton office went out her way to accommodate us by providing 2 cars without extra costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by JULIAN - 02 July 2022
" Ok "
" I booked a Focus but was presented with a Fiesta. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by MICHAEL - 28 June 2022
" Auto Europe were very good, getting the best price and a easy booking experience. "
" We were given an upgrade which was good, there was a scratch's and marks on the car that had recorded but there two large bumps at the rear that needed to be added, the lady were picked it up added them to the list even so when we dropped it off we were given a hard time about them. We were also disappointed that after a four week hire we charged a cleaning fee. There no drivers foot mat in the car only the clips where it would go sticking up. The car drove well and we had no issues other than what I have stated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by GRAHAM - 23 April 2022
" the car was ready to pick up and drop off went smoothly "
" easy to use website with the best car hire prices displayed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SIMON - 20 April 2022
" Living in Guernsey, Blue Islands air fares are expensive, more the highspeed ferry cost of bringing my own car. I will probably bring my own car on my next visit in June. "
" Excellent staff on both pick up and drop off. Very new car, I would need more than 6 days to get used to all the equipment. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SHARON - 15 April 2022
" A very good experience. Would happily use budget again "
" The assistant at the airport car hire was excellent and very informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHARLES - 07 April 2022
" No problem . Upgraded as my requested car not available. "
" No problem start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by BARRY - 29 March 2022
" Was travelling for a funeral, everything simple and organised. Speedy process when collecting car "
" Extremely efficient and always a good deal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GLENN - 25 March 2022
" This was a convenient location for picking up and dropping off a car for driving in the New Forest. Staff provided great service. "
" The staff provided efficient and thorough service both on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PATRICK - 27 February 2022
" Overall, a very good service. "
" Good experience. Lovely car and good service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SIMON - 20 November 2021
" I like Auto Europe, have used them many times, and will continue to do so. "
" Disappointed with vehicle supplied, VW Polo ordered, Vauxhall supplied. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANTHONY - 19 November 2021
" A totally unpleasant experience and one which will stop me using Avis again. "
" I booked an economy class car such as a Volkswagen Polo but I was forced to accept a large SUV, a MG ZS even though there were smaller cars in the lot. I was unable to unscrew the petrol cap and so was unable to fill up on return. I was then charged £153 for petrol when I had only driven 221 miles which proved that the petrol tank was NOT full as I had been advised. I pointed out these problems to the agent on return and said that I was willing to pay a fair price for the petrol used which I calculated was 25 litres max which should have cost no more than £40. However it appears that my words fell on deaf ears and were completely ignored. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SOUTHAMPTON, GB - Reviewed by JOHN - 01 November 2021
" as above "
" From picking up and dropping off the car was perfect.very clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by KENNETH - 10 August 2021
" Booking via Autoeurope and service from European was flawless. "
" Welcoming, polite, professional, thorough and swift collection. MG in perfect order and clean. Return was similarly accommodating and caused no delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 29 June 2021
" Auto Europe wanted to help but didn't really challenge budget enough "
" Dirty car unable to check for damage, this happend previously and to me and got charge £104 for slight damage to wheel hub. I had to get a cloth to clean the car it took me 45 minutes to ensure I wasn't going to be done again and I found damage too, BE VERY CAREFUL choose another provider and budget are part of Avis too "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by GRAHAM - 23 June 2021
" Autoeurope are very helpful and it's good to have their support, it's such a shame you have poor companies like budget/Avis "
" Terrible car hire budget and part of Avis too. The drop off after be bet careful. I was charged over £100 for few scratches on plastic wheel hub. I dropped car off night before but they reckon I scratched it. No evidence, so be very very careful I'm disputing it. Plus it took them 3 days to deal with it, and I only noticed as they took it from my deposit they never told me at all. Suspicious why it took 3 days though. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
SOUTHAMPTON, GB - Reviewed by GRAHAM - 12 June 2021
" Fair company to hire from "
" Fairly easy to hire and staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by KEITH - 04 June 2021
" Excellent rental "
" Excellent rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 01 June 2021
" Good overall experience with staff and car "
" Nice to have drop off out of hours "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ROBERT - 01 June 2021
" see 3 above, not a happy renter "
" Have been charged a fuel charge, I have queried this as I have photo of dial at drop off, still no reply!!!! condition of car was poor, Air con very poor and vehicle had rather a lot of damage and quite a high mileage for a hire car, didn't expect that from Enterprise, I have used before and normally great, disappointed. Attendant was trying very hard to sell us insurance, to the point of being irritating, I know its in his job description, perhaps enterprise need to look at their approach "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by CHARLES - 29 May 2021
" Auto Europe said my booking was for a SUV but Budget said the class booked did not confirm an SUV. They upgraded me to a SUV without extra charge "
" Was generally good "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by GRAHAM - 25 May 2021
" Easy booking process "
" Deposit took few days to refund but that maybe because of weekend "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by IAN - 07 May 2021
" Whole experience was straightforward and very very good. I will definitely be using auto Europe again. Special mention in particular to Bethany who help me with a couple of queries. "
" Whole process from start to finish was stressfree. This was a welcome relief, as I was going home to attend a funeral I'm not having to worry about anything to do with my higher car, gave me great peace of mind. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DUAINE - 25 November 2020
" Good all round experience easy to book and collect. Will use it again in future. "
" Great experience easy to use and my rental car was a nissan juke. It did the did the job and the mrs was pleased. Winner "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by KEITH - 07 November 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANNA - 15 October 2020
" Tried to get advice from autoeurope as realised that I would land after the budget office Hours and reply was really unhelpful. Was advised by Autoeurope that I would need to get to the airport earlier - but difficult when you're on a flight!! Was helped out instead by ringing Southampton airport who got a message Through to budget who were very willing to wait for the flight - this was something that I would have expected Autoeurope to have sorted out for me rather than scaring me into thinking I would land and there would be no hire car for me as the office would have shut! "
" Very helpful counter staff who stayed late to wait for our flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by KEITH - 12 October 2020
" Good value service "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by ANTHONY - 01 October 2020
" Both vehicles were extremely low mileage and spotlessly clean both inside and out. A pleasure to drive. "
" This is the second occasion I have used Enterprise Vehicle Rental and on both occasions the service has been exemplary. I will not hesitate to use them again. Thank you Anthony E Jordan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHARLES - 21 September 2020
" All good from start to finish. Car supplied Skoda Octavia was very good. "
" Lynne was very helpful throughout. Would like a confirmation email to confirm deposit returned to my Card though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 15 September 2020
" Booking out was efficient. Not many about due to airport very quiet due to Covid 19 "
" Was ok, bit dirty outside but clean inside "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by CLINTON - 09 September 2020
" Terrible company, I'll always pay more to avoid autoeurope "
" Terrible company, I'll always pay more to avoid autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by DERYCK - 23 August 2020
" I should have been advised that at 11am. on a weekday, your offices would not be manned. "
" On collection of vehicle informed no one here at 11am. 19/08/20 on my return.Me not happy with this. Would have used another company. On 21st. told vehicle had puncture. Agent would email pics. to date none. Also told £1,000 deposit less repair could take 12 weeks to refund. Totally unacceptable. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MICHAL - 19 July 2020
" I am not willing to rent with you again due to this. I understand it's a fault of the car provider - Avis, but maybe you should choose your partners better? Happy to discuss this in detail, please reach out if you would like to know more. "
" Very happy with the car and rental experience! The drop off was horrible (ignorant, uninformed staff member) and now I was charged an extra £200 of unexplained fees. No information form Avis or you about reasons for it. Sounds like a scam to me! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by KEITH - 14 July 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by NATASCHA - 25 March 2020
" excellence all the way and I got a fab upgrade "
" High level of professional service at this very uncertain and fraught time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 18 March 2020
" Like the fact you can drop off out of hours "
" Little bit too thorough at check out and going over car, seeing as I've hired vehicles many many times from enterprise etc "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by GEORGE - 09 March 2020
" Great service as always "
" Great service as i was caught in the Flybe problems and needed to keep the car and change the drop off venue which was duly confirmed with no hassle and saved me a monumental train journey and time loss. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by PHILIPPA - 06 March 2020
" Helpful friendly service going the extra mile "
" Helpful and friendly service I have come to expect . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MICHAEL - 05 March 2020
" Brilliant-no problems-will definitely use again and recommend "
" Only downside was the lack of instruction manual-we found it hard to work out the heating and air con. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by RICHARD - 17 February 2020
" Overall an excellent experience. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SIMON - 05 February 2020
" Was looked after honestly, was concerned extra damage would be added. But that was not the case "
" The Only downside is that the depot is not at the airport. Very pleased with the service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by RICHARD - 04 February 2020
" Overall a very good experience and because of this I have just re rented the vehicle for a further week. "
" Execellent service, very clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PATRICE - 04 February 2020
" Excellent service. Thank you. "
" Excellent service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHARLES - 03 February 2020
" All good although advertised vehicle I chose is now no longer used. "
" Selected vehicle not available to hire. So was given a suitable replacement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DAVID - 30 January 2020
" Easy to book, and hire went well "
" Very pleasant experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PATRICK - 25 January 2020
" Telephoned Auto Europe to seek clarification on insurance - told to read the policy document - no empathy regarding our predicament. Asked to speak to a manager which was refused. "
" 1. Much confusion over insurance - tried to convince us we needed additional cover which was unnecessary. 2. Car collection point much further from airport than expected. 3. Extremely good value for money spoilt by above points. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PATRICK - 22 January 2020
" good value and easy to book "
" walk to shuttle pick up point from airport could be a very wet experience in inclement weather. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PETER - 22 January 2020
" Good experience "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by ROY - 16 January 2020
" nothing to add "
" nothing to add "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 15 January 2020
" very good competitive prices and easy to navigate the site "
" Not happy that the deposit was taken rather than on hold and taken from my account. Many other companies hold the deposit but Alamo and Enterprise not only take the deposit but take so long to refund too and I have to keep checking otherwise I am not confident it will eventually be refunded - so be aware when booking with this company as other do not operate this unfair system "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by SUBASCHANDRA - 09 December 2019
" what experiece are you talking about? I haven't got my car that I rented even I paid for the service. What kind of company charge customer and not give the service. Please do us a favour and Stop refering easyrent to innocence customers who have no clue about the service and rely on you lot to get the reliable service. I am not sort of person who like to defame anyone but you just can't charge for the service that you haven't given. Its illegal. Where is my refund? You can take from customer's credit card in a second but takes ages to refund. take it as my forced donation..beautiful people. "
" I haven't got the vehicle but I still pay £37 which will be a donation to you lot. The guy on the customer service of easyrent was very rude and told me to take taxi all the way to airport because they couldn't pick up from cruise terminal as I was not a cruise customer. Of course I was not gonna spend £25 extra for taxi ride and wanted to cancel my car rent and was told I had to contact auto europe as they were the broker. Never again gonna deal with small company with small customer service. At the end, ended up hiring enterprise car which was quick and reliable and honest unlike easyrent or autoeurope watever they are. Still haven't got my refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
SOUTHAMPTON, GB - Reviewed by PATRICE - 08 December 2019
" Disappointed "
" Whilst the windscreen washer tank was full . it did not work and am surprised this fault was not identified on inspection before renting out. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by JOHN - 27 November 2019
" Great car (a no cost upgrade) and excellent service of staff. Overall great value for money "
" Exceptional courtesy of staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GREG - 18 November 2019
" i included insurance within your cost and have been charged £800 from the supplier because they have said i hadnt included insurance with them and will never ever hire a car again. "
" i included insurance within your cost and have been charged £800 from the supplier because they have said i hadnt included insurance with them and will never ever hire a car again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by LORENZO MARIA - 14 November 2019
" worst ever! "
" Absolutely not acceptable because it's false and the real deal is hidden that one can rent a car in the port of Southampton. Desgusting trap which ruined our evening "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by LESLEY - 05 November 2019
" The process with Auto Europe was good, the end supplier and on site car hire staff was not. "
" Booked a child's car seat for our 21 month old and was told no Group One seats were available, we had to put her in an unsuitable and too big and therefore dangerous seat, staff offered no help other than take it or leave it. The car was great, very clean but not the car we booked, I know supply changes but with the replacement car there was insufficient boot space for luggage and prams, hence the attraction of a known to be suitable model. We had to place luggage and the parcel shelf in the rear with both children which was not ideal. Drop off was at Exeter Airport, a different airport than pickup. There were no clear signs or indicators as to where to dropoff the car or keys, in the rain, dark, at 6am with two toddlers this was not a great experience. I like Europcar but these experiences were not great, particularly the car seat which was outright dangerous. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by T K - 21 October 2019
" Very helpful staff at the return bay. Very patient as I unloaded the car & checked for things under the seats! Would highly recommend this team at SOU airport. "
" Easy & hassle free check in. No hidden costs! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by KEITH - 11 October 2019
" Found to be cheaper than going direct and was ready when required and also upgraded car for no extra charge "
" Found to be cheaper than going direct to car company and was kept upto date as to information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by COLIN - 04 October 2019
" Car hire was OK. Counter staff need additional training in order to deal with experienced customers - I felt I was being treated as a child. "
" Tried very hard to sell me extra services that I had said not to require. Tried to convince me that I would have to pay for roadside service in the event of a breakdown. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by THOMAS - 01 October 2019
" Excellent service all round. Location could have been closer to airport but at least it was covered all the way. Pleasant staff and no pressure to buy extras. Most satisified. "
" Excellent service all round. Location could have been closer to airport but at least it was covered all the way. Pleasant staff and no pressure to buy extras. Most satisified. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DAVID - 24 September 2019
" Everrything went smoothly and quickly "
" Quick efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ROBERT - 22 September 2019
" Not printable "
" AVIS Rep tried to rip us off. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 2
SOUTHAMPTON, GB - Reviewed by STEVEN - 19 September 2019
" Nice upgraded car! "
" Excellent, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHRISTOPHER - 19 September 2019
" Very positive all round "
" very quick check in and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by BANYANA CECILIA - 11 September 2019
" I felt violated by the assistant at pickup "
" I felt quite violated by the assistant. He did a credit check on my name without fully explaining the need for it. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by ROY - 04 September 2019
" This rental was as I would hope a renting of a car should be. Using yourselves was easy and straight in and out inside maybe 15 minutes. I have even rented again this week. But because of a few more people wanting to rent and return vehicles I was there maybe an hour or so. One of the good companies. Your definitely not all the same. "
" I have used Enterprise directly a few times before and found them very good then, and as I found them on this rental. Absolutely no hassle that I used your company to rent through. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GARY - 15 August 2019
" Easy booking, very happy with the service. "
" Friendly service, upgraded to larger car, very smooth to drive and very smart. Happy with the whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ROY - 01 August 2019
" Amy and Tyler were both very helpful and easy to deal with "
" Amy and Tyler were both very helpful and easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHARLES - 30 July 2019
" Extremely satisfied. "
" Quite a queue on arrival but otherwise no problems. Staff member showed me around car and explained all of the controls. Price was excellent compared to Alamos sister companies Enterprise and National "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by YVETTE - 28 July 2019
" Pleasant "
" Very friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by NICHOLAS - 25 July 2019
" Easy to use website and consistently the best value for finding hire cars. "
" The overall experience was fine. The walk to and from the pick up/drop off point was further than anticipated. The potential charges for any marks on the vehicle excessive (fortunately I didn't have any). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by JAN - 13 July 2019
" This is no reflection on Auto Europe as they have been very good on more than one occasion. They provide me with a wide range of options and this time, it proved that the cheapest, even by a long way, is definitely not always the best! I should have taken more notice of the 2 star rating of easyrent. Thank you for YOUR great service. "
" In all my travels around the world with car hire, this is the very worst ever! 40 minutes to get picked up when only 10 minutes away, dirty car, horrible policies where the staff kept quoting head office rather than take ownership. GBP1500 held for a month????? half tank of petrol...a con! 5 pages of rules...and I suggest anyone stupid enough to go there, should read them ALL. They even wanted to keep us at their depot, AFTER I called the previous day to ensure their one and only shuttle was available as we had to catch a train....I 'made them see the error of their ways'. If we would not have lost our deposit, we would have walked out and gone back to the airport to any other company. There were 3 of us and none will EVER hire with them again, regardless of them being cheaper....they are indeed a cheap outfit with rigid, ridiculous rules and regulations and a total lack of customer service....those 2 words do not go together in their organisation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by MARION - 12 July 2019
" Auto Europe were very efficient and helpful when I phoned to ask some questions before booking. "
" I was disappointed on arrival, my car was not ready, I was eventually told it was being cleaned! I was given the car 30 minutes late. They did not discuss any damage that was on the car, they just gave me my paperwork and a man outside gave me my keys. No one came out to the car with me to check the car with me. I checked the car to find there was further damage on the car, which was not recorded. A member of staff came out to check that I had my car. I showed her the damage not recorded, so she hand wrote it on my paperwork. Very poor customer care and a lack of care in checking their cars for damage. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by MALCOLM - 28 May 2019
" An excellent all round experience with informed and helpful staff. "
" An excellent all round experience with informed and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANNE - 22 May 2019
" Problem free. "
" Delightful, friendly, efficient staff at Southampton Airport car rental desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHRISTOPHER - 07 May 2019
" Very efficient "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GARY - 06 May 2019
" see above "
" Given a car with a nail in the car. This was on the damage report but we were told it was fixed that morning. We couldnt see the nail when we collected the car due to the position of the wheel. However then had to spend a whole morning of our holiday getting it fixed, and had issues with a couple of Hertz staff saying the nail had been fixed and this was a new one which it clearly wasn't. We were told we would receive some compensation when we dropped it off but haven't heard anything from them since. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by RACHEL - 19 March 2019
" Efficient service "
" Efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by ANN - 12 February 2019
" Insurance is expensive and don't think it should be this much "
" Overall a good experience the cost of insurance is very expensive and I think the option to take the insurance should be available when making the booking as it adds a huge amount to the costs "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANTHONY - 10 February 2019
" Straightforward procedure for both collecting and returning the vehicle. Very impressed with the overall experience. "
" Very efficient booking and friendly staff on collecting the vehicle which they upgraded for no extra charge as there wasn't a vehicle matching my chosen criteria. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 21 January 2019
" good experience "
" office near to airport and rail station "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by DAVID - 20 January 2019
" The terms were clearly stated in the Auto Europe booking confirmation and I hadn't read them properly ! "
" I had to wait 55 mins (cold night) and make two calls to the local office, before they arrived to collect me. Each time I was told 10 mins to collection. The site is 10 mins from airport. A warning to persons using Easirent. Prices are extremely good but they do not allow the slightest scratch/ mark on the vehicle unlike other companies who have an approx 75mm circular template. Also, I had to pay £1500 deposit, as I had 3rd party excess and didn't take theirs. They also charge £95 for fuel ( refunded 2 days after hire) as I chose Full to Full. The car was in good condition and office manager was very polite and explained everything. He was also very helpful in setting up the bluetooth for my phone to the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 15 January 2019
" very good comparison system with pricers on line making it very clear which I like and also like the free cancelation too "
" Car needed a wash but was otherwise in good condition "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by BENJAMIN - 14 January 2019
" Good service, free pick up and drop off at airport "
" Good service, free pick up and drop off at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CARLENE - 06 January 2019
" I would definitely use Auto Europe again "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ALICE - 01 January 2019
" Until this experience, I would have, and gave recommended autoeurope, having used your service for around 10 years. Not anymore. I sent you 3 emails within 24 hours of the above experience, asking for reassurance I would not be charged for this hire. I submitted a comaint form a day or two later. I am still awaiting any reply 10 days after I submitted my complaint. Had you responded satisfactorily, I would have continued to recommend you, but say only book one of the reputable international firms: avis, hertz, europcar etc. Now I will no longer use you, or recommend you, unless you provide me with a respectful and heloful response to my multiple correspondence to you regarding this unpleasant, and highly inconvenient experience. Thank you "
" Awful. I phoned to say I would be an hour later for pick up. They did not answer the phone so I had to go through the autoeurope number in order to give them the message. I arrived to order the pick up and said I was going straight to the pick up point. They didn't bother to say they would take 25 minutes to get there. When I rang after 20 minutes waiting they did not reply. Eventually they turned up and when I said it would have been better to have said how long they would take they said it was me who was an hour late, despite me informing them of this 4 hours earlier. Unpleasant. When we arrived at the hire office which was a 15 minute drive from the airport there was only 1 person serving, so I had to wait a further 20 minutes while the customer before me was served. They insisted as well as a passport and driving licence (which shows an address) on having a utility bill with current address, otherwise they would not let anyone leave with a car. This requirement was not highlighted in any of the correspondence from you, including the reminder sent from autoeurope 2 days prior to pickup, I found it deep on page 3 of the voucher. Having been hiring cars regularly for 12 years I have never had this requirement imposed before. The customer ahead of me eventually found a proof of address on her phone, prolonging the wait further. Thet also dud a very hard sell on her for extra insurance. When it got to my turn, I was unserstandably upset. Having been travelling since 7 in the morning and more than an hour since arriving at the pickup point it appeared I was not going to be given a car. When I expressed my upset they accused me of being abusive and asked me to leave. I was not abusive I was exasperated and upset, and they were unhelpful in tge extreme. I got the impression, this was a regular action on their part. Of the four people who came to pick up cars while I was there only one left with a car. All for the same reason. Interesting. I was given a lift back to Southampton airport, back 1 3/4 hours after I arrived. I was able, luckily to get a train to my destination, Weymouth, but due to a reduced service did not arrive until 1 in the morning. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by KATTALIN - 02 December 2018
" I was so happy with the experience that I have just booked another car with Enterprise for my Christmas holiday in Spain ! :-) I will continue to use them in the future "
" Great service. The staff at Southampton were very warm and welcoming. I will use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GAURAV - 29 November 2018
" No refund given for not taking the car. Not at all customer friendly. "
" There was no provision of paying deposit with debit card. Very rude people. No refund given. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by FRANCIS - 22 November 2018
" Easy to choose and book car. Have used both enterprise and your company several times and have not been let down. "
" Very easy to get car and out onto road without any delay. Staff very efficient and answered all my questions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by FRANCO - 20 November 2018
" disappointed "
" They did not let me hire the car, although I had the right to based on Autocar voucher rules "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by HOWARD - 12 November 2018
" See 3 above. need to see how third party companies book using your on line system. "
" Booked through a third party. Booked because coming from Isle of Wight needed a company either in the Southampton dock area or pick up from Red funnel ferries terminal. On arrival in Southampton at 8.15, rang your pick up number and was informed that this service was only available to people that were disembarking from a cruise liner and I must have a boarding pass. Your representative also said he was surprised that I managed to book the car with out a boarding pass number as needed to complete the on line transaction. I could still pick up the car if I could get to your base in Eastleigh which would have taken me about an hour and I would not have made the meeting in Oxford in time so did not bother and returned home. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by ANDREW - 12 November 2018
" Overall, the booking online was easy, the pickup was straightforward, it was just the vehicle's condition that was the problem. "
" Not a great experience. The vehicle I had ordered was not at the pickup, I had been an 'upgrade' and that's where the problem started... it had a stench of smoke and nicotine that was most overpowering. I had to drive up in the early hours of the next day for 6 hours (believe me this was very uncomfortable) and had no choice to put up with the smell and it was quite sickening as my family and I, don't smoke. I suspect that the vehicle wasn't checked before I left and I reported it when I arrived back, I doubt I will use Hertz if this happens, again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by MICHAEL - 11 November 2018
" Xxx "
" Xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 09 November 2018
" I don't recognise collecting my hire car from Southampton Airport Office as having to make a phone call to get a shuttle service, which having collected my wife & I, then needs to return to airport to collect a third party. We then witnessed a lengthy process for the other person to get his hire agreement agreed before we suffer a similar very unnecessary questioner requesting me to sign before having sight of the terms of hire. The whole process from phoning for the shuttle to being able to drive away was just short of TWO HOURS ! In order to return the vehicle I was advised to allow 3/4 hour on my return in order to get to the airport on time . This process to me is NOT an easirent "
" Shuttle service was not made clear before confirming hire "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SOUTHAMPTON, GB - Reviewed by MARIE LISA - 08 November 2018
" SHOCKING!!! "
" The depot was further away from the airport than suggested meanimg we were not able to make our flight home on time as we had a 7am flight & Easi rent do not offer any out of hours service & do not have an out of hours drop box facility. Our hotel Manager suggested we leave the keys with their sister hotel located at the airport we're the car would be secure & would allow us to drop the car off & catch our flight in time - Easi rent would not allow this....there is nothing 'Easi' about it & will not be using again. I also paid £91 for the hire of the car to then be told if i want to reduce the 'accident' excess i had to pay an additional £108.....it definitely wast 'easi' or 'cheap' !!!!!!! A very dissatisfied customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SOUTHAMPTON, GB - Reviewed by KAREN - 07 November 2018
" I would highly recommend hiring through Hertz. The team at Southampton were friendly and very efficient. "
" The whole process from ordering to collection was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DHALIWAL - 24 October 2018
" Auto-Europe are excellent but will not rent from EASIRENT again "
" They warn you that if you don't take out their full insurance you may be liable for the tiniest of marks. They basically try to frighten you into buying the maximum insurance "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by JUAN CARLOS - 17 October 2018
" Terrible doesn't even come close to describing the experience. See review above. "
" Awful experience. Arrived at 21:00, attended at 22:15 due to their IT system (Trax) being down. Booking had to be done by hand and in conjunction with Bristol office as their system was working. Easirent representative was completely stressed out and not in a state to attend customers. Car checked in poorly lit warehouse making it extremely difficult to identify dents or other imperfections (especially on the lower side of the car) Car was driven impeccably with absolutely no incidents over the next 2 days. When brought back I was told that the front nearside alloy was scratched and that it would be noted on damage report. Easirent representative didn't want to know about all the problem when the car was picked up. Charged 387€ (325£) for damage I did not cause. Disgusting treatment, these people are scammers and Auto Europe should disassociate themselves from them. No wonder they only have a one star rating which I was stupid enough to ignore when I made the booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PAUL - 15 October 2018
" Good service from Auto Europe and great price "
" Good rental from start to finish, good quality vehicle too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DOUGLAS - 03 October 2018
" I waited 35 minutes and thereafter 15 minutes on a silent phone whilst the Auto Europe rep clarified the reasons why my car was not available at Easirent. Only due to my insistence did I get an alternative hire without having to wait 2 hours for the paperwork to be processed. Alamo provided a hire and I was very impressed with their service. However, I had to pay extra to Alamo for the same level of insurance cover that I initially had and paid for with Easirent. "
" Arrived at the airport and requested a shuttle bus to the pickup location of the hire. I was informed by the Easirent rep that due to a crash he had no vehicle available and I should contact Auto Europe to rectify the issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by ANGUS - 02 October 2018
" enjoyed all "
" great experience bit hazy at drop off as no hertz staff visable but great all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by JONATHAN - 30 September 2018
" I have to give Auto Europe this rating, as you sub contracted the rental to Easirent, and listed above, the whole Easirent experience was very unpleasant. A plus point is the opportunity to purchase the indemnity insurance from Auto Europe through "Auto Refunds". They were very good and professional. "
" At the pickup :- i) It took more than 3 hours for Easirent to collect us from the agreed pick up point ii) The car was dirty and had not been properly valeted iii) The car was considerably larger than the one we had ordered resulting in increased fuel charges iv) The car was not fully fuelled At the dropoff: i) Easirent claimed that one of the alloy wheels was damaged when the vehicle was returned. I could not even see the alleged damage, however Easirent was insistent that there was some scuffing on the very rim of the wheel. ii) Easirent staff were extremely rude and we felt that they were actively gloating that they thought that they could make a claim for the alleged damage. iii) Easirent charged GBP250 **for a new wheel** and GBP75 for an "admin fee". It is my opinion that they will pocket the money and hope that they can charge the next renter for exactly the same damage. I think that it is extremely unlikely that they will replace the wheel. The alleged scuff mark certainly would not have any effect on the car's safety or operation. iv) Drop off faciltities were dirty and toilets stinking and out of order. Easirent staff smoking in the garage immediately next to signs indicating that smoking was forbidden in that area, An extremely unpleasant experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
SOUTHAMPTON, GB - Reviewed by MICHAEL - 30 September 2018
" None "
" The office is quite far away from the airport. The car rental office didn't look very professional. The condition of the car wasn't great. It looked ok but the service light was on and engine sounded very rough which I pointed out. Staff insisted on taking additional insurance. Charged me for damage to tyre and paint chip which in my opinion were very minor things and could have been there already. Overall, would never recommend Easirent to anyone. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
SOUTHAMPTON, GB - Reviewed by BRIAN - 28 September 2018
" see above. Also the list of charges for any claim for damages was horrendous. Its as if they wish to frighten you in buying more insurance. That puts me off renting cars unless its absolutely necessary. It also causes one to make a really detailed inspection and take photographs. One feels that there is very little trust between the parties....since I imagine all scratches and small dents are repaired together at the end of the season "
" They tried to get me to accept a very small car, which I refused. It was not equivalent to what I had booked . I was given a larger car at the same price. a bit unpleasant and took extra time. The location is a distance from airport , especially at rush hour "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by LATCHMAN - 25 September 2018
" Great and hassle free! "
" Great service and great car ( Citroen c4 tourer) . Easirent was easy to deal with. Will be using easirent again in future. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by BRUCE - 19 September 2018
" absolutely vile. "
" i arrived by foot at the office from railway staion. I told the 2 people there i had come by train and i was hiring the car to go to a funeral, when they asked. I realised i did not have a proof of address apart from my driving licence. I went home which took 40 minutes and a £24 taxi fare. I then returned with a bill but your man said i needed another. i pointed out to him your conditions state "2 recent utility bills proving residential address or 1 utility bill and driver's license with ' same address. Bills must not be older than 3 months at time of collection. " Now your man underlined this before i went home to collect a bill. He then insisted the licence had to be less than 3 months old also. I disagreed and said the text was plain enough to understand. He refused so I said to cancel the whole thing, and so I took my business elswhere. I pointed out to him that it would of been nice of them to offer me a lift to the railway station to collect my bill. I left. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PAUL - 17 September 2018
" Auto Europe was easy to use, the only issue is the lack of information with regards to the insurance charges. "
" They have no office, you stand in a parking structure while waiting to be served, and then to cap that off they charge an extortionate amount for insurance non of which was made aware to me when I booked the rental. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SIMON - 14 September 2018
" could have been better. car wasn't even where I selected for it to be pick up. website was very misleading "
" they would not let me rent the car as easirents terms and conditions are no the the same as auto Europes from where I rented from. easirent requires more utility bills then autoEurope outlined. still waiting on a response from the complaint I made "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by CHARLES - 03 September 2018
" As above "
" It only says way down in the small print that you need to perform the check thing. It should be far move clear. In the reminder email with 'important information' this was again omitted, no mention whatsoever. To do It at the counter you need to know your NI number. I havent known this off by heaet for about 20 years and I doubt mary people do. Also I dont know my credit card pin number because I never use It to withdraw cash from a cash machine. Responsibly, I only use It for one off big purchases where you only ever need the big number on the front. The women at the counter made It very diffifcult to get round this and couldn't really be bothered. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by PHILLIP - 30 August 2018
" The experience was ok but not great. We hired a car seat and I thought there may have been someone there to fit it . We had to go to a Porto cabin which was locked then go back again . We were given a car seat and that was it. Just thought that if we didn't know how to fit it safely then could have been a problem. One other thing that doesn't sit well is that I had to pay a £750 deposit when I got there as I didn't have a clear credit card. . If I didn't have the money then I couldn't have got the car. I found it a lot of money for a £60 hire. Then I was told that I will not receive my money back for up to 2 weeks. Also don't think that is a very good service. If I drop the car back and all is ok I would expect to have the money back in my account the following working day. A long time to have £750 out my account for a £60 hire When I booked the car I ask for a car seat. There was no mention of cost. When signing the paperwork it showed a cost which was all most the same price as the car hire. So to hire a say £15k car costs about £60 and to hire a say £300 car seat costs about £50. Just doesn't add up. This would put me off using europa again . Sorry but these are my comments "
" Easy service but not sure about complete costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SOUTHAMPTON, GB - Reviewed by ELIZABETH - 30 August 2018
" Very simple "
" Although there was no problem the vehicle I thought it was little too large for my liking and too large for the category I booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by LEAH - 24 August 2018
" Convenient and well-priced "
" Quick pick up, no waiting around. Brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ALEX - 22 August 2018
" Fantastic "
" Excellent fast and very friendly service, a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by NEIL - 18 August 2018
" Have e-mailed re unused days, but received no reply. "
" Unable to collect class of car that was booked, as I was unable to travel and did not arrive until after closing time. The next day I had to accept a smaller car. Counter staff helpful. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SOUTHAMPTON, GB - Reviewed by MARCUS - 10 August 2018
" You (Auto Europe) arbitrarily cancelled my rental with Hertz. You did not tell me why or even that you had. I found out on the day of rental when 10 people were waiting for me. I will never use your company again. "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MICHAEL - 08 August 2018
" Poor,poor very poor "
" Pick up and drop off, not from airport but 3 miles away cost £3.50 to get out off airport . 7 seater transport back to airport where luggage fell twice on to my small son in the back. Car was a down grade on what I booked but not a apologize to be had . So running late with my diabetic son having to have painful injection to raise his blood sugars. Overall a poor show to finish a great holiday. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by JAMIE - 07 August 2018
" No booster seats available, only full child seats. "
" Counter staff friendly and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHRISTOPHER - 03 August 2018
" Good thanks "
" Good thanks, particularly Claire on recpetion "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by DESMOND - 31 July 2018
" I would recommend an on site location at the airport "
" Not easy to find or get to. An out of the way location. No explanation that the car had a sat nav "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PAILIN - 30 July 2018
" Very good price comparison website. No cancellation fee. "
" It took more than an hour to get from the airport and to finish the paperwork. The car was dirty and full of dust. I picked up the car with fuel slightly over half tank, returned it with a half tank and thus got charged for £20. They also charged me £175 for a minor scratch at alloy wheel (0.5 cm in diameter), which I could not spot when I picked up the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by ROBERT - 25 July 2018
" Overall a very poor and unsatisfactory experience "
" I wrote to the Manager at Southampton re the rental but have yet to receive a reply. I rented a vechicle on line and upgraded to Hyundai 130 or similar. I travelled to the airport by train and as instructed rang for the shuttle bus., I called at least 10 times before I got a reply. When the shuttle bus arrived the driver told me he wasn't sure they had a car for me. At the office I was told I need 2 documents that showed my home address. I was somewhat frustrated that I had not been told this earlier and that I had to make arrangements to have these documents brought to me. I would comment that I have rented vehicle all over the world but have never before needed proof of my home address. Given what I had been told earlier I checked that there was definatley a vehicle for me . I was told yes, there was a Renault Capture. You can imagin e my surprise when whilst I waited for the documents to arrive, I saw the Renault Capture drive away. At the Office I was told that there was no longer a vehicle of the size I'd order and the only vehicle they had was a smaller Toyota Aygo. This was very inconveient as I had the make 2 fairly lengthy trips, but given the fact that I needed a car for Monday morning, I felt I had no option but to accept, I was told I would receive a partial refund, but they were not able to tell me how much as they said it would be dealt with at head office, at present I've heard no more. I was told the insurance excess was £1.250, but could be offset by paying an additional premium of £196, this equated to £28 per day, more than I was paying for the hire and equivelent £10,192 per year, probably more than the car was worth. I decided not to take the additional cover as I thought it excessive. I consider myself a relatively safe driver, having driven more than 1 million miles in my life and not having made any kind of insurance claim for about 20years. I went out to collect the vehicle, it had not been washed or cleaned out on the inside, there were dead insects stuck to the car and mud splashes on the vehicle, I looked the car over fairly quickly and told the rep I though there was a road chip on the vehicle, he said he thought it was dirt; given the time I'd already spent, I didn't want to waste any more time and drove off. I was somewhat inconvenienced by having a smaller vehicle with much less comfort than I'm used to or expected. When I returned the vehicle it was examined with a fine tooth comb and I was told there was a mark on the paintwork, this was probably the road chip I had mentioned at the point of hire. I accept there was a tiny mark on the car approx 2mm long and 1.5mm wide. but I do not accept this occurred whilst the vehicle was in my possesion, I do not recall any kind of incident and was careful where I parked the car. I do not accept responsibility and expect my £1,250 to be returned in full. I understand the reason of excess on insurance policies, that in the event of damage by collision or other the firs t £1,250 would need to be met by the insured person, or in the event the damage is less, the policy holder would have full responsibility for the repair. In this case the damage is minute and the cost of repair would be very minimal, If It is decided that I am responsible for this "damage" I would only expect to pay for the actual repair and would expect to see the bill. Finally before I left I asked about the refund for being allocated a smaller car than I ordered, but no one was able to advise me and I was told to E mail the manager at Southampton Airport Depot, which I have done. I've no responce to my enquiry on the refund or the return of the £1,250 paid "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SOUTHAMPTON, GB - Reviewed by ANNE - 20 July 2018
" Good. "
" Claire, on the desk, was extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANDREA - 20 July 2018
" great car, great service, excellent value for money. Will definitely use again "
" the car was amazing and clearly an upgrade from the simple "compact/mini" car that had booked and expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DANIEL - 19 July 2018
" had problems. got canceled. "
" had problems. couldn't even purchase properly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by ROBERT - 18 July 2018
" :-( "
" Dropped off car with fuel tank full, charged by Europecar for 7 litres of fuel not happy. As service staff said that there was nothing to pay ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by JULIE - 15 July 2018
" I was disappointed with 'the extras' that had to be paid for when picking up the car - this should have been raised when the booking was made by the company & not picked up by myself. "
" 1. Would have much preferred vehicle to be brought to airport rather than drive to a strange place in the dark (after 10pm with a male I didn't know.) 2. Disappointing to find that I had to pay for the insurance when picking up the car (which had been arranged by the office) surely this could have been sorted out at the same time the rental was paid for. This was paid by my personal account & will therefore have to claim on expenses. I also thought that the three insurance levels given was a very hard sell!!! 3. Again the fuel deposit of £90 was very disappointing. 4. The car had not been cleaned. 5. Having to drop off at the office rather than the airport puts additional stress on the experience. Please note that the above are things I have come to expect when hiring vehicles abroad whilst on holiday not something I expect in the UK. The company always uses Enterprise but for some reason they aren't open after 10pm at Southampton airport. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SOUTHAMPTON, GB - Reviewed by GARY - 09 July 2018
" I had an awful experience with Auto Europe and will certainly not be using them again or recommending them to a friend. Why was important information such as the fact that I needed to take another form of photo ID with me in addition to my driving licence, as well as a recent utility bill, buried in the terms & conditions of the booking instead of being more clearly and conspicuously stated on my voucher ticket? As a result of this, I was unable to pick up my car and had to cancel the reservation and incur a £25 admin charge. I have never been required to produce any other documentation before when picking up a hire car, other than my driving licence. "
" My issue wasn't so much with Easirent, it was with Auto Europe, and specifically their failure to clearly inform me of the fact that I would need to take another form of photo id in addition to my driving licence, and a recent utility bill, along with me when collecting the car. This meant that I was unable to collect the car because I didn't have the required documentation and left stranded 3 miles from Southampton Airport Parkway which is where I arrived to pick up the car. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by JACEK - 08 July 2018
" I liked the ease of use of the website. Unfortunately the providers like Easirent should never be offered by you. This reflects very negatively on you entire company. Also you failed to disclose all the documents required by Easirent which made the the whole check in process very inconvenient. "
" Terrible experience from the beginning to the end. Limited and not very helpful staff. Failed to explain insurance options. In effect I was charged extortionate amount (£360) for a small chip. I'll take the matter further to the court as practices like this should be illegal. The only positive thing about the hire was the car, which was very nice. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by RICHARD - 07 July 2018
" Easy to get a quotation, select and book. "
" Reliable "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by ANTONIA - 05 July 2018
" I never even ended up renting the car and was told I couldn't get a refund. Highly disappointed. "
" The issues around the insurance for the vehicle is ridiculous. If you want to rent a cheap car for the weekend you don't then want to have to spend three times the price for insurance. It should be very clear up front that if you are spending £50 on a car you will have to spend an extra £120 on insurance. I felt like I was being fear mongered into spending the extra money. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by VICTORIA - 04 July 2018
" Always very easy to book and admin and info always up to date and helpful "
" Very good value for money, but felt pressured at the desk to purchase something I didn't need. Walked round the car and tried to find every mark as didn't want to be charged for it when I picked the car up, and was questioned about a mark that obviously was old that had been missed on pick up. It was quickly sorted, but made to feel in the wrong. Other than that nice car to drive, and reasonable. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by GEORGE - 03 July 2018
" Auto Europe product was spoilt by the unprofessional delivery by EasiRent. Car was great but staff left much to be desired. "
" Pick Up and drop off were very, very slow and staff at drop off were surely and rude. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by STEFAN - 01 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by STUART - 01 July 2018
" Will definitely not use again or recommend to anybody. "
" 1- Never got car that we booked. 2 - 15 minute transfer on pick up to get car, which was not explained. 3- Car was very dirty. 4- Woman at reception with us did not get her car as her flight was delayed. 5 - On pick up driver was driving like a maniac. 6 - Too much pressure on pick up to take extra insurance "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by HILARY - 30 June 2018
" Not one I would ever wish to replicate. "
" False advertising at its best.. NOT value for money. Long wait for pick up from airport. Long palaver before leave depot. Car Not washed clean. 1 day water in window squrt ran out. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by EDUARDO - 28 June 2018
" On Sunday the 24th I arrived at the desk to get my car. Unfortunately, the attendant informed me that there was no car available at all. Then I've called auto europe customer service to know how to solve the issue. The instruction I received was to go to another car hire company and try to book a car and late auto europe would refund me. I hired the cheapest car available on Avis - I am attaching the rental agreement. Now, I'm kindly asking for the refund of £154.69. Best Regards, "
" On Sunday the 24th I arrived at the desk to get my car. Unfortunately, the attendant informed me that there was no car available at all. Then I've called auto europe customer service to know how to solve the issue. The instruction I received was to go to another car hire company and try to book a car and late auto europe would refund me. I hired the cheapest car available on Avis - I am attaching the rental agreement. Now, I'm kindly asking for the refund of £154.69. Best Regards, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by ANNE - 19 June 2018
" see comments above "
" did not even get the chance to.pick up the car as the initial website information was insufficient but only found out more info when I had paid the money.i am taking this matter further "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by KEITH - 15 June 2018
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MATTHEW - 08 June 2018
" Very quick to take your money but it takes a lot longer to get it back. "
" I was told by the upon collection that I was charged twice. Budget present itive was very unfriendly. He informed me that I would have to contact AE to reverse the charges. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
SOUTHAMPTON, GB - Reviewed by ROY - 15 May 2018
" fdj "
" fggjfy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ELAINE - 14 May 2018
" Auto experience OK, but they need to remove Easirent from their site. "
" Rude, arrogant counter staff. Only focussed on upselling and finding reasons to surcharge. Car not cleaned / checked in properly from previous client, with numerous personal items left, and incorrect mileage shown. Requested type of car not available despite warning them I would be late, and they wanted an extra £35 for a higher class car which I did not require. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by KEITH - 09 May 2018
" See above "
" We were delayed travelling from overseas flew in went the office to be told we were to late for our booking our car was not available but we could have a luxury car at a ridiculous price compared to one booked. I would like my money refunded but doubt this will happen. Will tell my friends to steer clear of this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by MICHAEL - 08 May 2018
" You provided a car through Easirent who had poor customer service and provided a poor product "
" Staff had poor knowledge of terms of their company. Vehicle was in poor condition and broke down within 5 miles of leaving the hire company. Contacted easirent by email and phone about my concerns but no response. Got charged for spurious damage on car and the store manager dismissed all my comments "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by SCOTT - 03 May 2018
" Auto Europe are usually excellent however I was a little disappointed that when I phoned to advise that due to a later flight (2.5 hrs later) my collection would be 2.5 hrs later, it took 23 mins for the free phone number to be answered and I was told that it was now too late to advise the hire company. I called the hire company directly (despite them telling me that I have to call the broker) and said I've called the broker, they say it is too late so I'm calling you as a courtesy to say I still want the car, I'm just going to be arriving later than booked. Period. "
" They check the cars very carefully on return if you haven't taken out their insurance, but the car was in good shape. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by CHARLES - 24 June 2015
SOUTHAMPTON, GB - Reviewed by TROFIMOV - 22 June 2015
" I was happy to get rent through Auto-Europe: 1) nice customer service 2) you could contact company freely "
" 1) bad customer service the stuff do not have any training in customer service 2)good driver who much more helpful and professional with preparation cars 3)too much hassle with return car as customer service can not give any help and only sitting at the tables and bossing customers around. "
SOUTHAMPTON, GB - Reviewed by FIONA - 01 June 2015
SOUTHAMPTON, GB - Reviewed by MRS DONNA - 31 May 2015
" Easy to use website "
" Some team need customer service training "
SOUTHAMPTON, GB - Reviewed by LOUISE - 30 May 2015
" Rude, uninterested staff each time I called for assistance. I have never encountered such a consistently demotivated call centre!! "
SOUTHAMPTON, GB - Reviewed by RICKY - 29 May 2015
" Initially offered car with significant wing mirror damage. But dealt with this professionally and quickly. It would be good if one could specify preference for diesel. "
SOUTHAMPTON, GB - Reviewed by MICHELLE - 26 May 2015
" Because of all the middle men, i.e. Europcar!!!!! "
" Service at Southampton Airport very very very disappointing!!!! "
SOUTHAMPTON, GB - Reviewed by STEPHEN - 18 May 2015
" Always good service and best price "
SOUTHAMPTON, GB - Reviewed by IAIN - 18 May 2015
" took too long to pick up car as the branch couldnt find a car listed on the interrent site "
" took too long to pick up car as the branch couldnt find a car listed on the interrent site "
SOUTHAMPTON, GB - Reviewed by ALAN - 10 May 2015
SOUTHAMPTON, GB - Reviewed by STEPHEN - 13 April 2015
" Fast and easy, good price comparisons to get the best deal. "
" Good service by Enterprise; very nice car for its class "
SOUTHAMPTON, GB - Reviewed by IAN - 07 April 2015
" The booking through Auto Europe was very easy as usual. Plenty of choice provided. "
" Very efficient service at pick up and return. "
SOUTHAMPTON, GB - Reviewed by CHRISTOPHER - 01 December 2014
" great service quick easy and friendly "
" great service from a great car hire company "
SOUTHAMPTON, GB - Reviewed by NEVILLE - 04 August 2014
" Good experience all round "
" Tried to sell additional services but did so with good explanations and with no pressure. Satisfied. "
SOUTHAMPTON, GB - Reviewed by GEORGE - 02 August 2014
" Excellent "
" Great service very helpful staff "
SOUTHAMPTON, GB - Reviewed by SARAH - 28 May 2014
" The agents at southhampton and Gatwick were charming and efficient, good sence of humour as well. "
" As above "
SOUTHAMPTON, GB - Reviewed by MARK - 27 May 2014
" Finding a rental car through the Auto Europe website was quick, easy and hassle-free. So much easier than searching and price comparing individual companies myself, would definitely use them again next time I need a car. Thanks Auto Europe! :) "
" The Enterprise staff were friendly and helpful, they didn't have the car I booked, but gave me a free upgrade to a higher group MPV vehicle, which allowed me to take two extra friends to the concert who would've otherwise had to have made their own way to London. I was also impressed with the cost of the rental. "
SOUTHAMPTON, GB - Reviewed by ELANOR - 13 July 2013
" It took quite a while to confirm my booking (which started the next day) and when I called the clerk advised I may not find out until the evening, which wouldn't have allowed for any other arrangements. Poss priority/last man booking opportunity? Next time I will book earlier :) "
" Very long queue but overall fine. "
SOUTHAMPTON, GB - Reviewed by ASIM - 10 July 2013
" excellent and honest service. "
" Staff is really friendly and always willing to help "
SOUTHAMPTON, GB - Reviewed by JACQUELINE - 29 May 2013
" the website often asks you to ring the office as that particular deal is not always available.This puts customers off ordering as it looks as though there are no cars. "
" Quick and easy. "
SOUTHAMPTON, GB - Reviewed by JULIAN - 01 May 2013
" Booking system is great, no problems, have used Auto Europe lots of times, seems to be the best. "
" Efficient, the car was great, good fuel economy. One niggle - I wish they checked the car over while I was there when we handed it back, we had no problems, but just for my piece of mind. "
SOUTHAMPTON, GB - Reviewed by JULIAN - 01 May 2013
" Booking system is great, no problems, have used Auto Europe lots of times, seems to be the best. "
" Efficient, the car was great, good fuel economy. One niggle - I wish they checked the car over while I was there when we handed it back, we had no problems, but just for my piece of mind. "
SOUTHAMPTON, GB - Reviewed by CHARISSA - 25 March 2013
" definately use again "
" Very easy & helpful "
SOUTHAMPTON, GB - Reviewed by CLIVE - 22 January 2013
" Everything good. See below "
" Everything was fine. but although I saw afterwards that they take £200 deposit off your card it was not obvious and I feel there should be clear indication of this when one books. It felt as though one was being used as a bank taking money out on day of hire, but not seeing it back till two days after finish of hire. "
SOUTHAMPTON, GB - Reviewed by RAYMOND - 31 December 2012
" Added extras at no cost compared to the supplier can be helpful but only if you need them. "
" Staff enthusiastic but got a bit flustered and didn't seem so efficient. Constant attempts for upsell of extra products which would only suit unseasoned travellers and those on long drives "
SOUTHAMPTON, GB - Reviewed by ROY - 30 December 2012
" None, I was extremely happy with the way I was dealt with. One small comment, I would prefer to purchase an insurance that covers the vehicle completly with no liability for extras, and not all of the little initial here there and over her...other than that, vehicle perfect... "
" I've said it all above, oh just reme,bered, for the Soton docks depot a road sign would be helpfull as it is well concealed. "
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