AUTO EUROPE SYDNEY, AUSTRALIA Car Rental Reviews

SYDNEY, AU - Reviewed by ANTON - 30 August 2025

" Unable to modify booking earlier than 48 hours in advance, as reservation could not be amended online and the phone lines were out of hours. Misleading. "

" Car had quite a few scratches and dents, and there were stains on the seats. However, the price was great and the car was reliable, and the whole process was simple. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by ADAM - 18 July 2025

" I altered the timing of collecting the car due to the airline changing the timing. It was far easier to call Australia direct than through auto Europe. "

" All good. Vehicle had a number of minor paint scuffs, especially below the tailgate. I took photos after collecting the car, it was covered in condensation.. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GIOVANNA - 27 April 2025

" I will continue to use Auto europe as I have done for the last 10 years but not sure if I would use Keddy again "

" When we arrived there was nobody at the counter but a sign saying it was closed. I asked the other rental companies staff and they advised that did not know. We waited for a while and then decided to walk to the car park where I found a member of staff from europecar. He told me he was on a break and I said the sign did not say that. The sign said the counter was closed. He told me that when he finished his break he would come and help. I thought that was very unusual as I tend to travel a lot and never I found an empty counter in a busy airport. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MOHAMMAD REZA - 23 April 2025

" Great location, quality cars and great service "

" Great location for pick up drop off and although we had a bit of delay with no staff at the desk on arrival, it didn't impact our overall experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MARTIN - 14 March 2025

" See above "

" The car was very underpowered although almost new an MG "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by RICHARD - 12 March 2025

" . "

" The counter staff member at collection was poor. I have since emailed Europcar Customer Service three times asking for an explanation of additional charges on my invoice and have not received a satisfactory reply. I may be asking for your assistance if I do not receive a satisfactory reply. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by JOHN - 10 March 2025

" All good and easy to do business with. Their online photos of pre hire damage and the ability to add customer photos of pre hire damage that did not show up in Eastcoast's photos added to the confidence of hiring from them "

" Checkout and drop off were very efficient. Also liked the way pre hire damage was already captured online and viewable by the customer with the ability for the customer to add any other pre hire damage not covered by Eastcoast's photos "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ANDREW - 22 January 2025

" Dissapointing "

" Problem started on pick up not able to contact auto Europe via British phone had to ask airport staff. No explanation how the car instruments work. No explanation how to return the car but were told how to ensure car was filled with petrol on return "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by ROBERT - 07 January 2025

" The questions here incorrectly focus on Europcar, when my feedback is for AutoEurope. I am so so annoyed. There are four classes of SUV shown on your website: Compact, Intermediate, Standard & Full Size. Of these four, full size seems to be the largest, so I chose that, deliberately, but apparently your definition of "full size" does not translate to a large SUV...far from it. This is an appalling misrepresentation and as a result it was incredibly tight within the car, causing all sorts of stress. It's 100% false marketing and will be following-up if no one gets back to me based on this. "

" Europcar were ok. When we landed the counter staff raised a concern that the SUV we had hired was too small, which confused me as I had deliberately chosen the largest SUV category available on Auto Europe. The individual tried to help, showed me some other rental options, but the cost at that late stage was prohibitively expensive, with no flexibility shown. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by DARREN - 03 January 2025

" never had any problems with Auto Europe. would always recommend. "

" Europcar were understaffed at the drop off location. I returned my car on time, but the drop off staff booked the car in over an hour later, resulting in Europcar invoicing me for an extra day. Poor customer service! I really had to fight to get my money back on this. Luckily I had sufficient evidence that I had indeed returned the car on time... Otherwise Europcar were going to make me accountable for their understaffing! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by MICHAEL - 10 December 2024

" Nothing else to add "

" Quite expensive but otherwise quite satisfied. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by NICHOLAS - 10 December 2024

" Great "

" Not the closest to the airport but all went ver y smoothly. Very reasonabl "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by KEVIN - 28 May 2024

" App,alling customer focus "

" ABSOLUTELY APPALLING CUSTOMER SERVICE , refused to refund or provide replacement car due to no fault of hirer "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by MARGARET - 08 May 2024

" Really easy to book through auto europe. Good competitive prices, my go to when booking rentals abroad. "

" Really good service guys on reception really friendly and helpful. Car was in tip top condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by VESELIN - 11 April 2024

" See my conversation about this voucher with your customer support team for more details "

" See my conversation about this voucher with your customer support team for more details "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

SYDNEY, AU - Reviewed by RICHARD - 11 March 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ERNEST - 08 March 2024

" Very good "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by TARA - 08 January 2024

" as above "

" counter staff were friendly. However, I booked with auto-europe online and paid fully in advance and had the voucher to prove as much. Counter staff seemed a. bit confused and tried to charge me an additional $1300. We managed to sort in the end. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by COLIN - 15 March 2023

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by IAN - 09 January 2023

" The booking procedure with Auto Europe was easy and effeceint. "

" Whilst there was no issue with the actual car the problem experienced was at the Sydney Airport International Terminal where only Europecar was unmanned. There was a note to say that the desk was no longer manned at that customers should proceed to Domestic Terminal. This was the 1st problem. When calling the number advertised for assistance I spoke to two different people as I was unhappy with the 1st information that after a 25 hour flight, loaded with baggage for three weeks, I had to get myself and wife over to domestic terminals. When calling again, to establish how to get to domestic, I was advised to use the airport bus service. I eventually went to the information counter at the Sydney Airport to enquire why Europecar was unmanned and they advised that it should be manned. A call was made by the Information staff and lone behold a person was available and opened the counter. The next issue was that there was only one person, all your competition had two people manning the desks. It took 30 minutes to process my vehicle pickup. I arrived around 7am and it took three hours before I got a car. The poor customers behind me who were 5 deep had a very long wait. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by CHRISTOPHER - 11 December 2022

" Very good service and value. "

" A good experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by JOHN - 22 May 2022

" None "

" Hertz Staffing levels were barely adequate. No staff at the drop off at the international terminal. Car was good "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by JOHN - 05 May 2022

" Happy with autoeurop. Unhappy with EUROPCAR "

" No staff at desk in international terminal. Called EUROPCAR and was told needed to make own way to domestic terminal. Pouring rain and a queue of 100 people for the bus, so got a taxi at a cost of $40. Never experienced such poor customer service "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by ROBERT - 01 October 2020

" Always use you always good . Its just Europcar City in Sydney - terribe "

" Late opening of outlet Very very very uncaring Useless Attitude of staff a disgrace . Over 20 minutes late opening Office. Then Slow painful and rude exchanges and accusations of my behaviour I was flabagasted at the absolutey disgraceful their operative carried on . Could not care less. Did not give a flying anything about me or the facts of the situation - The girl is in the wrong job . Maybe even the wrong walk of life -Enfant Terribe ! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MICHAEL - 08 May 2020

" Experience exactly as described. Can ask no more. "

" Disappointed that they were unable to offer a competitive price at same city location as drop off to extend car for further 2 weeks. Rate of hire at airport was competitive but inconvenient. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by NICHOLAS - 31 March 2020

" Avoid Eastcoast! "

" We were a bit confused with the pick up instructions but after calling the company's number, we were told to go outside and wait at a bus stop for a minibus to pick us up. It was convenient and we only waited less than 10 mins. When we got to the office, the lady who dealt with us was efficient but not that welcoming or friendly. Might be because of it was later in the day (around 8pm). We then went to the rental car, the multi storey car park was not very lit. We took a vid of the car both inside and out for any damage. The car was OK but not very well looked after. The next morning in the day light, I was horrified to find a used surgical mask in a gap between the passenger seat and the hand brake! We were in the middle of the Covid-19 outbreak! It was disgusting!! I had to clean the whole interior of the car with disinfectant! I also took a few photos of what I found and the state of the car in daylight. Just appalling! Never again we will use Eastcoast! "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

SYDNEY, AU - Reviewed by TOM - 27 March 2020

" Extra charges made which are still unexplained I WANT AN ANSWER "

" On return the depot had changed and no one knew where Then an extra charge was made against me which still hasn't been explained after I sent an email no response shocking disgraceful service "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ANDREW - 26 March 2020

" Used auto Europe a few times now. Never any hassle with the booking side. Only small issues with the end suppliers. "

" Collection staff where brilliant and very accomodating as I arrived close to closing time. However the vehicle had not been vacuumed since the previous customer. On drop off there was no staff at the returns desk. When we walked round to the collection office we were told they were to busy to check the vehicle over with me. Just told to leave the keys and go. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by ERIC - 11 March 2020

" new car...great price. great service from hertz "

" great car...no issues with hertz. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PETER - 11 March 2020

" Very good company to hire from. Efficient collection and drop off. Only one member of staff seemed to think we were a hassle to them.. all others were as i would expect. The car was clean and exactly as ordered. "

" Very good company to hire from. Efficient collection and drop off. Only one member of staff seemed to think we were a hassle to them.. all others were as i would expect. The car was clean and exactly as ordered. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ROD - 27 February 2020

" as above "

" so often car hire is a slow process, with long queues and unpleasant additional charges being levied after return. This could not have been more different, efficient collection and drop off, and a good and trouble free experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by CHRIS - 27 February 2020

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by JEFF - 22 February 2020

" Despite Hertz imposing a A$70 cancellation fee AutoEurope impose a 48 hour notice period, which although I was outside by 90 minutes - unfortunately the family emergency which prevented me not only picking up this car but flying from the UK to Australia wasn't timed appropriate to cancellation policies - Autoeurope pocket the entire rental amount - which is plain profiteering seeing as their obligation to Hertz was A$70. So no I wouldn't use Autoeurope again when booking direct with a rental company affords better protection. "

" Didn't get to pick up the car due to a family emergency "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

SYDNEY, AU - Reviewed by KADIR - 10 February 2020

" Booking and payment was very smooth and easy,price for the rental car was very good. Highly recommended,I will definitely use Auto Europe again. "

" Very happy with the Hertz service and the car I received. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JOHN - 04 February 2020

" Very good value and would recommend them to anybody. "

" No faults at all, very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by DAVID - 28 January 2020

" Booking easy and all tied up. Could update car hire company with personal details... "

" efficient and good car - could have been more helpful about Sydney tolls "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by ELIZABETH - 15 January 2020

" Would use again. "

" Counter staff were very friendly - a noticeable difference from most car hire staff! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by ALAN - 07 January 2020

" I was disappointed that the contact number given on the voucher could not be connected despite trying on 2 different phones "

" Could not contact Europcar with number given despite trying on 2 phones. This was the main reason I have used them in the past as customer service was so good! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GLYN - 02 January 2020

" No problem with you, just europcar "

" We turned up at 9.30 to pick up our car that was pre booked for 10am. There was a long queue and it took an hour and a half to get car We where just given the keys and told where the car was, there was no walk round or condition check done and the car was parked in a dark corner of the underground car park. We left the car park and drove to our destination 4 hours away. During the drive we could not get any radio reception. On arrival we then saw that the Aeriel antanae was missing When we returned the car we notified the drop off clerk who said we should fill out a claim form. I refused because we did not do the damage. I have emailed europcar direct and sent them pictures of the damage taken when we noticed it. Their level of customer service was unacceptable "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

SYDNEY, AU - Reviewed by GARRY - 09 December 2019

" Service and support great "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by DAVID - 29 November 2019

" Overall very pleased with value for money. "

" Everything very satisfactory except the windscreen washer fluid was empty! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by RICHARD - 24 November 2019

" No problems. The seats at the front required cleaning. "

" The upholstery of the e drivers and front passenger seats required cleaning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by GARY - 15 October 2019

" As above very dissatisfied with the service and the staffs attitude and customer care. "

" we was late arriving to pick the car up due to our flight being delayed. But on arrival at east coast rentals it wasn't ready and had to wait another half an hour whilst they cleaned it. One of the team checked the car over with us and showed us the address to return the car to on the reverse side of the check sheet and not to bring it back to the pick up point. On arrival at the drop of point there was nobody there. We called the number on our documents and was advised this closed at 12 noon on a Saturday and they couldn't understand why they had told us to take it there we needed to take it back to the pick up point, which was another 15 min drive. We asked the woman at the call centre to advise the office that we was on our way as we had a plane to catch and therefore had a further delay making us very anxious. On arrival the person was there who had told us where to drop the car off he chuckled and said "who told you to go there" I reminded him it was HIM. Very disrespectful with no apology from any of the staff. We was very dissatisfied with the service and won't be using them again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SYDNEY, AU - Reviewed by FIONA - 17 September 2019

" A good experience using hertz "

" Hertz as always, efficient, friendly and cars clean and have not and did not experience any mechanical issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GRAHAM - 02 September 2019

" Good advice re toll roads etc and being able to pay the rental company to cover the costs with no hidden surprises . Only issue was with the sat nav we ordered but was given a full no qualms refund "

" Good all round no nonsense service service from booking to picking up and dropping off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by KENNETH - 30 May 2019

" Great value, easy process "

" First class service, great and nearly new premium car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GERARD - 28 May 2019

" As usual, the Autoeurope part was pretty easy, it was just the car rental firm was not up to the standard I have been used to with Autoeurope. "

" The car was quite old with over 90000km on the clock. Most providers in the past had 15000-30000km on the clock. There was no cruise control which is useful for speed limits. They also kept me waiting for half an hour before providing the shuttle back to the airport. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by DAVID - 20 May 2019

" Professional and friendly "

" Staff were friendly and helpful.thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by NICHOLAS - 23 April 2019

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by RONAK - 18 April 2019

" Comms need to be better - i received a successful voucher from autoeurope, but this wasnt confirmation i had a car - why not make that clearer! "

" Car wasnt available when i collected so had to find a last minute alternative with another company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SYDNEY, AU - Reviewed by EDWARD - 15 April 2019

" Have rented from East coast on a number of occasions and we happy with the service and the cars. "

" Had to wait a while to be picked up on arrival at Domestic airport. Everything else was good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by CHRISTINE - 13 April 2019

" Great "

" The pick up was ok, although the girl on the counter was a bit brusque. The drop off was amazingly efficient as were the transfers. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MICHAEL - 10 April 2019

" Very good "

" Provided the specific car that I asked for. All very good service. Car had all necessary facilities. Only comment is that pick up at counter could be quicker and the car was slightly dirty. Overall very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by ALAN - 20 March 2019

" Satisfactory "

" The pick point was only manned by one person and there was a problem with the customer before us. This resulted in a delay. Perhaps we should have known that this location was only occasionally manned. We were upgraded to a better car so were very happy with this. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PETER JAMES - 15 March 2019

" We are regular Auto Europe users and can always find a reasonable price from the major suppliers. "

" Fast service from counter staff although computers were down and paperwork was emailed later. Choice of car. Easy return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by JAMES - 09 March 2019

" To our surprise the SUV we were hiring for 35 days was upgraded at no extra charge. All contact with Thrifty staff was courteous and professional. "

" A very good customer experience fom start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PATRICK - 02 March 2019

" Difficult to find gas station to fill up in very congested Sydney terminal areas. Had to give up and still don't know what that has cost me. "

" Very efficient service with no hassle. Good that auto toll was included. - had sounded like it was an extra. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PETER - 18 February 2019

" All good. "

" All worked very well. Good price. I will use you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by NICHOLAS - 13 February 2019

" The car was fine albeit a 2.0L engine which proved expensive to run. Bad pick-up and drop-off experience tainted the holiday. "

" pick up very confusing as we were told we would have to take additional for the 2nd driver insurance where this was included at the time of booking. Re-fuelling policy not explained clearly. At drop off and as there are no obvious garages when within the "closed circuit" around the airport, they calculated the fuel amount based on average consumption and a visual check at the petrol gage! Then informed us it was $4.00 pr. litre - we later saw it should have been $2.87 pr. litre. Charged against our account 8 days later with no specifics or info as to how the charge was calculated. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by SIMON - 27 January 2019

" Positive from every aspect "

" Very helpful easy to do business "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JONATHAN - 26 January 2019

" Fine "

" It was disappointing that the Europcar didn't understand the details of our voucher and charged us incorrectly for an additional driver. It also took a long time to do all the paperwork at the airport, which seemed unnecessary when all the details had been provided already through AutoEurope. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by KESHAV - 06 January 2019

" I think the company is ok but the car condition was very poor and I was constantly worried they would use my insurance to claim against me hence the experience wasn't as smooth as it could have been. The counter staff was helpful but the handover staff not at all.... they didn't seem bothered. The location was also not ideal as it was not easy to access.... "

" The handover was ok but would have liked a more detail explanation. The vehicle condition was terrible - not cleaned inside or out and radio didn't work. The exterior had multiple damages and I was concerned I would be blamed as it was an old car. In the end it was ok but I was worried they may try to claim against me given the condition of the car. So the experience wasn't as relaxed as it could have been because of the car condition. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 2

SYDNEY, AU - Reviewed by PETER - 16 December 2018

" Highly recommended "

" Efficient with a great new vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JOHN - 03 December 2018

" No mention of max number of kilometers per day on the Auto Europe form, but this was imposed at pick up. V poor experience all round unfortunately "

" Vehicle in very poor condition, half full of fuel, damage to most panels, windscreen chips, some exterior bulbs out. Staff unfriendly. They have now try to charge me for returning for half full of fuel, when that was how it was supplied. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MARK - 11 November 2018

" Very simple "

" The toll system in Sydney was not very recognisable so on drop off I requested to pay any outstanding tolls but was told I would have to wait and pay an additional admin fee which seems a tad harsh when it could have been done I beleive via phone or internet "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GARETH - 04 November 2018

" Good "

" Experience was good. My only complaint is I believe I was charged for a satnav even though it was part of the vehicle specification. I spoke to the drop off guy who said he would sort it out "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by MANUEL - 26 September 2018

" Nothing to say about Auto Eurpe "

" They cheated me with the extra day, i asked them for the tariff of an extra day. The person in the counter gave me a price refusing to write in the contract. When i returned the car, the price charged was much higher "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by ANDREW - 29 July 2018

" All good. "

" All good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by LESTER - 14 June 2018

" See above "

" Collection was a Farce! They tried to give us a Smaller car than booked. Then told us the correct car was at the International Terminal and would be there in 10 mins. 15 mins later still no car They then told us they would take us to International terminal (further 10 Mins) We got to the car at the Int Terminal & they could not find the key for another 10 Mins! The whole process took over an HOUR from first arriving at the pick up counter "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by DAVID - 13 June 2018

" Auto Europe wasn't a problem "

" Had to wait nearly an hour for the transfer bus..... Car was not in the best shape , plenty of scratches and marks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SYDNEY, AU - Reviewed by SUSAN - 16 May 2018

" As above "

" The actual rental location is too far from the airport. With waiting time for the transfer plus over 20 min journey time in traffic, it took over half an hour to reach it. Same for drop off. Also, I have never had a rental car with so much damage on the outside and there were several stains on the interior upholstery "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 3

SYDNEY, AU - Reviewed by JARED - 12 May 2018

" No issues, good business and would use again "

" Easy to use, staff great, Location not ideal but with the regular shuttle its not really a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MATTHEW - 26 April 2018

" I always use Auto Europe, as i can compare loads of different cars, and find what is best for me. Prices are always very competitive too. "

" Cheap....and you can tell! The cars are old and not in good condition at all. The car I got had scratches and chips all over it and the inside was not cleaned to a very high standard. The staff were great though. Very efficient and got us on our way quickly both at pick up and drop off. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

SYDNEY, AU - Reviewed by ROBERT - 20 June 2015

SYDNEY, AU - Reviewed by HERMAN - 21 May 2015

SYDNEY, AU - Reviewed by PAUL - 13 May 2015

" First impression count and the lady that served me in Sydney Airport was unfriendly. The car was fine although I was under the impression that a Hyundai i20 or Golf would be available. I had to pay extra for the sat nav too which is way to expensive for the quality of the device rented. It was very poor. "

SYDNEY, AU - Reviewed by STEWART - 16 April 2015

" Easy booking service alongside efficient post-purchase customer service. "

" We experienced a couple of issues with the car but staff handled these quickly and efficiently. We were also upgraded to a VW Passat, perfect when travelling with small children. "

SYDNEY, AU - Reviewed by GORDON - 15 March 2015

" All went very smoothly, got what I needed at a good price. "

" All good. Arrived at a bad time queue wise but they handled this efficiently. "

SYDNEY, AU - Reviewed by MARGARET - 15 September 2014

" Very satisfied with service and car. "

" Very satisfied with service and car "

SYDNEY, AU - Reviewed by NEIL - 02 March 2014

" Website was great. I actually rang to confirm some details. Very efficient all round. Good work! "

" Friendly staff at the airport. Just what you need after a flight. "

SYDNEY, AU - Reviewed by JEREMY - 06 January 2014

" Excellent "

" Very long wait at check-in. Only one staff member and an inefficient process. "

SYDNEY, AU - Reviewed by NICHOLAS - 07 November 2013

" Overall very happy but a tad annoyed that the price went down several times after i initally booked causing me to cancel and rebook. It would be nice to have a system that monitors that to help save money even if it is given as a credit against a future booking !! "

" Overall very happy with Staff and car. Excess block of $3000 dollars on credit card was fine for me as i knew it was coming (I had Auto Europe's refund cover) but may be tough for others without such a larger limit. No hard sell on extras, nice clean car, quick pick up and friendly staff. Much better then i had expected !! "

SYDNEY, AU - Reviewed by MARK - 29 January 2013

" Auto Europe are brilliant at what they do - always come to you first and only deviate if you don't have an agent/service in place I am going to. "

" Very good outlet, best Thrifty I have come across, Mohamed Abbas was especially helpful with some queries I had there. "