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TENERIFE CAR HIRE REVIEWS
Car hire reviews in Tenerife
Attracting around 10 million visitors per year, the Spanish Island of Tenerife is one of Europes main holiday hotspots. This is no wonder, as it contains some of the best beaches in Europe, with white sand and pristine clear waters, Tenerife has over 167 miles of coast for you to enjoy. Along with its nature, the island is home to a world renowned club and party scene. Islands are always great for a car hire, due to their size it is easy to get around and explore by car. Our car hire reviews in Tenerife are written by previous customers and are provided to give you an insight into their rental experience.
Auto Europe has partnered with numerous local, national and international car hire suppliers to provide you with great rental quotations. Tenerife is serviced by two main airports, both of which are great for a car hire pick-up - South Tenerife Airport and North Tenerife Airport. Along with car hire, you can also hire luxury cars and motorhomes. We also provide a transfer service for those looking to head straight into town. Talk to one of our reservation agents today to place a booking on your next trip.
AUTO EUROPE TENERIFE, SPAIN Car Rental Reviews
Average Rating for Auto Europe Tenerife:
TENERIFE, ES - Reviewed by MARIUS - 10 September 2025
" I will admit was above my expectations because I saw so many bad reviews. Made me stressed regarding my deposit because car had few scratches and wasnt sure all was properly documented. "
" All was ok except the fact that i got a dirty car with half tank and in the paperwork they told me is clean and full tank so i need it to do full tank because i didnt want to lose money from deposit. Is my fault i trusted them. Car had a major pb with gearbox was smelling really bad after driving 20 minutes . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by CONNOR - 03 September 2025
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Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by YURIY - 02 September 2025
" Very good service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KATHARINE - 24 August 2025
" Super happy "
" Delighted with upgrade and price and lovely lady on Avis check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by KIRSTIE - 23 August 2025
" Goldcar we're ok however your company should be much more up front on the amount of security deposit Goldcar took from my credit card. I had over £1000 taken from my credit card at the beginning of my holiday. Lucky for me I had the means to accommodate this, however this could have easily been my spending money for a weeks holiday and I could have been left with nothing. I would not book again with your company due to a lack of clarity on amounts. I will book direct as I usually do. Lesson learnt! "
" Goldcar we're ok however your company should be much more up front on the amount of security deposit Goldcar took from my credit card. I had over £1000 taken from my credit card at the beginning of my holiday. Lucky for me I had the means to accommodate this, however this could have easily been my spending money for a weeks holiday and I could have been left with nothing. I would not book again with your company due to a lack of clarity on amounts. I will book direct as I usually do. Lesson learnt! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JYOJI - 22 August 2025
" Quick and easy pickup. Car was great and as described. And very quick and easy drop off. Would recommend. "
" Quick and easy pickup. Car was great and as described. And very quick and easy drop off. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ILLIA - 15 August 2025
" Great experience. Highly recommended! "
" Great company, quick collection and drop off. The car was quite a bit damaged, but I think all these rental companies are the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by HARVEY - 10 August 2025
" Good comparison good price "
" Really quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by WILLIAM - 10 August 2025
" The condition and cleanliness of the car was very good, however the gearbox was awful. It was an automatic and didn't want to change gear (apart from when you didn't want it to). "
" Waiting 45 mins to pick up a hire car is by far the longest I've ever waited and I've hired dozens of cars. Nowhere near enough staff behind the counter and they all kept stopping dealing with the queue to have a chat and joke with the cleaner. Really infuriating. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RIKKY - 03 August 2025
" Terrible experience, hired over 30+ cars before and I have never had a vehicle in such a bad state. There is no information on where to pick the car up once you get out of the airport. As it's not in the same location as the rest of the hire companies. I guess that's what makes them cheaper as it seems to be more of a meet and greet, although there wasn't much greeting going on as we had to hang around for 20 minutes before even speaking to anyone as nobody was around. Then once I filled in the paperwork, we had to hang around for over an hour to get the car. Not a good start to a holiday. "
" Information should be provided. For example, this car hire is not in the car hire location. It's in a public car park away from the car hire car park. It needs to be returned to the same location and key dropped into the back of a van. It's hard to find. There is no signage other than a red van with a poster in the windscreen. The vehicle we got was in such a terrible condition. Falling apart, bumper hanging off, dents in every single panel, scratches, we had to wait over an hour to wait for them to drop it to us, when they arrived, it had 3/4 of a tank of fuel, all the seats were wet and was full of sand. Probably the worst condition of a hire car I have ever had. I had to wait to leave feedback as I was unsure whether I'd get my deposit back. Luckily I filmed the entire car before driving off and showed every piece of damage on the van. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by DAVID IAN - 31 July 2025
" Great service "
" Just really good service, we actually had a bump with the car but it was dealt with quickly and fairly and very satisfied. Will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SEAN - 29 July 2025
" Auto Europe have been fantastic on previous holidays and I will use you again. But Top car is a rip off and I would like to make a complaint please. "
" We booked a mid range vehicle and got a smaller one. Seat Ibiza. Counter staff said option of this or a van. He said to bring back empty at saving of 60 euros, but we still had 130km of fuel and tank capacity was 35L so petrol at 1.15 that works out to 40 euros. When I checked saving for mid range to economy it was £60. So not happy! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JOHN KEVIN - 28 July 2025
" Arrived late but the young lady was lovely and we got an upgrade which was unexpected "
" Great, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IAN - 17 July 2025
" As Above! "
" On picking the vehicle up, we where told it was in bay 44 ... however on arriving at bay 44, it was empty. So we then had to go and find an employee to find us the said vehicle. On picking it up .... the vehicle was literally filthy and clearly it had not been cleaned, both inside and outside. In the vehicle, we found several small change coins and numerous litter. The seats were also quite stained. I feel the reason that it was not in the correct bay, is because it was awaiting to be cleaned. Apart from the offy start things were okay! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by RAMIYA - 15 July 2025
" I was not informed by Auto Europe that if I did not collect the vehicle within 3 hours that clickrent would cancel my booking. I ended up having to pay 200€ more than the original Auto Europe booking. What didn't help is that your offices were closed when I collected the car so I was unable to call you. Suboptimal. "
" I picked the vehicle up just over three hours after the time I had stated on the booking. Clickrent this cancelled my booking and would only reactívate it if I paid for full comprehensive insurance (circa 200€). There is no logical reason for that. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 30 June 2025
" Because of the Insurance uncertainty we would be uneasy using Auto Europe and would book directly through Thrifty "
" Long wait to be served in the terminal Car clean. Sat nav didn't seem to be updated (wouldn't use the TF1) I had paid Auto Europe for insurance but Thrifty asked us to pay them as well, we didn't but they said if anything happened we wouldn't be covered, we would have to pay then try and recover any costs "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PETER - 11 June 2025
" . "
" Charged for damage that I did not cause, not getting very far with my complaint so far "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEWART - 03 June 2025
" Always competitive "
" Great price - good car great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 23 May 2025
" As above. Everything was bad about this experience. I did not take the car and I wish a full refund which I was promised by the the assistant for OK Mobility. I have used Auto Europe before and have had excellent experiences but not this time. If I use again I will ensure that I do not use OK Mobility. I look forward to your response and the refund that I am due. "
" Awful! shocking! I did not take the car and I will be looking for a full refund. The shuttle bus from the airport rook 50 minutes to collect us from the airport. The car was in very poor condition and the assistant would not report additional damage that I identified at collection point. She was very rude and unhelpful. When I said I wanted the additional identified damage reported on the collection form she said she could not do that. She also tried to upsell additional insurance for an extra €300 which I did not want as I had paid for insurance at time of booking. I said I wanted to cancel the booking and she agreed, but as yet I have had no refund. I will be progressing this further should I not receive a full refund as I did not take the car offered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ANDREW - 21 May 2025
" Only reason for 8 is that everyone wants to check out best deal on website so referral is redundant "
" Service was good and efficient. No extras or upsell attempts. Think instructions for pick up bus could be better. While told what bus stop not told where bus stop was located and those we asked did not know. Long way to haul luggage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by CHRISTOPHER - 18 May 2025
" No problems "
" Friendly staff, very helpful. easy process to get you on the road "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by FRANCISCO - 10 May 2025
" Very bad experience, because Golden Car makevus very afraid blocking the moneym and saying that thebinsurance paid to Autoeurope doesn't cover anything and they Will charge any expense and It Will be very difficult to recoger the money with Autoeurope. Golden Car was pushing very hard to take their insurance. It was a very bad experience "
" Very bad experience, they makevus afraid because they say we have to pay an experience insurance, because thebinsurance paid to Eutoeurope doesn't cover anything and in case of any problem, they Will charge us everything andvee have to fight with Autoeurope and It Will be very difficult to recoger the moneym It was a very bad experience, I Will not use Autoeurope any more and I Will not recomend to any friend "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRYSANTHI - 09 May 2025
" I have emailed you to contact the company and asked for a refund when they didn't pick up the phone at 22:38. I called them for 40 mins to informed them that i will be exactly 23:00. I run with my child in they pick up point and i managed to be there at 22:58. They closed earlier that 23:00 and you did nothing for me. Dissapotted with you. I been using you since 2016. "
" I never got the car. I had arrived at 22:39. I have called for 35 mins their offices and now picked up the phone. I left without a car and called a taxi. I have email you aswell but you said was my fault. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by CATHAL - 30 April 2025
" Read comment 3 "
" I booked a 7 seater berlingo or similar on your website and received a 5 seater vw caddy where the 6th and 7th seats had been removed The car agent said it was nothing to do with them and to call auto Europe I called Auto Europe and they insisted I booked a 5 seater Looking £750 for a 7 seater I had to drive round all week with children in the back with no seat belts "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by BRADLEY - 25 April 2025
" Booking was very straight forward and documents provided straight away. "
" Car was ready and waiting on arrival and drop off was very smooth. Deposit paid on arrival was refunded within 48hours of return. All very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CLAIRE - 22 April 2025
" See answer to question 3 "
" Signage in the airport would have been helpful as staff at the airport counters had no idea where to go to get the car. The first car we were given had a broken seatbelt - shocking that this was not tested beforehand. So we had to unpack the car and wait for a new one, in the dark, and received no apology. The car had food waste (crisps) from a previous rental - it had not been cleaned properly. Car return was listed as the bus stop at the airport but this was incorrect. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by JOHN - 18 April 2025
" Straightforward hiring and good value. "
" The counter at Tenerife South Airport was unattended for 15 minutes when we arrived but the member of staff was helpful when she arrived. There was no Ford Focus so we were offered an Audi A1, which I believe to be in the class below that of a Focus. I declined and accepted a VW Caddy van, which was bigger than I expected. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PAUL - 17 April 2025
" Excellent. "
" Excellent. Exceptionally good staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by CYRUS - 10 April 2025
" The car was great, the service was great, and the price was very reasonable "
" They were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRIS - 07 April 2025
" Efficient staff when booking. Bit of a queue but got through the paperwork quickly when seen. Car was very good although a spanner sign implied that a service was probably due. No problems though. Quick return at the end so all good. "
" Efficient staff when booking. Bit of a queue but got through the paperwork quickly when seen. Car was very good although a spanner sign implied that a service was probably due. No problems though. Quick return at the end so all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 07 April 2025
" ongoing nightmare any help from yourselves to sort this mess out would be much appreciated "
" gold car have said they are charging me 122 euro for a puncture although 50 euros shows as a fuel penalty charge. As I only drove for 30 minutes before the puncture I should think I used very little fuel. They have taken over £1300 from my bank account causing havoc with my direct debits and a further £1300 hold on my credit card "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ADRIAN - 07 April 2025
" as above in 3 "
" Huge queue, 2 people working at a very leisurely pace, exuding complete indifference to the inconvenience to those people paying their wage. We were relatively lucky, but by the time we left, the queue was about 15 people. There was no clear direction to the car, verbally, or in the documentation. When I asked for clarification I got a very brusque finger pointed at the documentation. We ended up walking up and down the car park for 15 minutes pulling heavy cases under hot sun. The final insult, when we finally found the Hertz car park, they gave us a map showing how to go from terminal to pick up!! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by GRANT - 06 April 2025
" Satisfactory "
" Turisprime sent details of someone in France to the handling agent which caused a hold up on arrival, apart from that all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 04 April 2025
" I have used Auto Europe on many occasions and always found them to be efficient and competitive. "
" The staff were very friendly and the check in process was quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DECLAN - 04 April 2025
" I used a Auto Europe car through Keddy. The price was good for the car and the service i experienced. I feel i would use them again if i return. "
" Keddy has been a good experience for me. AutoEurope's customer services at the front desk were very helpful and reassuring. I felt if there was anything wrong with the car i was able to get this sorted - although nothing went wrong. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by PETER - 02 April 2025
" A good all round experience and the automatic transmission made life easier driving in Tenerife. "
" My plane was delayed and I had difficulty finding where to collect my car. Otherwise no issues and the car was fine and very economical. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by TIMOTHY - 31 March 2025
" I've been using Auto Europe for years - no problems. But my experience with TopCar was terrible. "
" The car I was given was almost a wreck. Every panel was scratched and dented. Bumper fixings were disconnected. All wheels were very scuffed. Exhaust was noisy. If I had not been in a hurry to get to my destination as I was running late I would have asked for a different car. When I complained about the condition of the car I was asked if I had taken photos and when I said yes, the staff member was no longer interested. When returning the car I complained again and was told, "Well, its a hire car (what do you expect)" This car should not have been offered to anyone. I paid the same as everyone else, I don't expect to be treated like this. I shall not be using TopCar again. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by IAN - 31 March 2025
" All went smoothly "
" Friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ROBIN - 27 March 2025
" Great "
" Large queue at the pick up counter and took about an hour "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARY - 27 March 2025
" VERY DISAPPOINTED WITH KEDDY "
" I was charged 182 euro for insurance that I had already purchased Very pushy representative I am now trying to get my money back through my credit card company Beware!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 26 March 2025
" I am not qualified to make recommendations to people as their expectations and standards may be different to mine. "
" I am not qualified to make recommendations to people as their expectations and standards may be different to mine. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by IEVA - 26 March 2025
" When I reserved the car via Auto Europe, I bought insurance as well. Apparently, when I spoke with Hertz, that insurance doe snot mean much and Hertz offered me to buy an extra insurance from them, which defeats the purpose or using brokers. "
" No issues with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BARRY - 22 March 2025
" Would definitely recommend "
" Very efficient system and relatively quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NEAL - 21 March 2025
" It was not made clear where I had to go to get the bus at the airport to pick the car up. "
" Avis staff were polite and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 20 March 2025
" Appalling "
" Disgraceful. Produced a car with damage all around. Then claimed one of the many scratches on the bumper was new and charged €170. Now your insurance are not refunding this readily. It is appalling "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by WILLIAM - 20 March 2025
" Shuttle bus stop is a long way from arrivals (but close to departures at Tenerife Sur. Nevertheless, a great service. "
" Great service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DOUGLAS - 18 March 2025
" Kept informed of the pick up details, voucher etc. And timely reminders near the time. Excellent service , thank you! "
" A wait of over 1 hour at the desk on arriving in Tenerife, that was the only bad part of the deal. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ARNOLD - 13 March 2025
" Skyscanner puts you as a terminal pick up for a car Very disappointing as return drop offs on this system is always time consuming "
" The brakes were very badly worn and made a muffled grinding noise Clutch going where it refused a hill in first gear "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by CSABA - 12 March 2025
" Easy to book good price "
" Counter staff friendly but offer extra insurance which have already "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MICHAEL - 10 March 2025
" I'm sorry that Auto Europe is tainted by our experience with Keddy/Europcar, but they are unfortunately linked "
" Keddy is a sub-brand of Europcar. The Europcar staff were extremely poor, with no notion of customer service, and taking at least 15 minutes to process each customer. They mis-sold us at the front end, and defrauded us at the back end - it was an appalling experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by IAN - 10 March 2025
" i have nothing but good reports for Auto europe....... but car condition supplied by Hertz very poor. if this is the standard of car that Auto Europe endorse then may have to look at other hire car rental companies. "
" staff great. car given had more damage than good bits. a list of 15 damaged parts plus 2 i found they did give me paperwork with damaged listed but had to take photos of more than on list. did ask for different car but they did not have one in class had ordered but could upgrade at extra cost, which i declined as only wanted small car for parking and only limited use when there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by PAUL - 04 March 2025
" The paperwork was fine. Directions to the bus stop were a little vague but otherwise very good. "
" There was a high pressure environment at the counter and lots of people unhappy about charges. I passsd them my forms and they said I had to pay 165 euros plus 100 euro deposit for fuel. I paid this thinking this was as per the paperwork but I've since realised I didn't get the 165 euros returned. Seems like a scam as I'd already paid. Credit card company are not helping! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JONATHAN - 03 March 2025
" We've used Auto Europe several times. The process to select a cost effective and preferred supplier is easy and all required information is readily available. Car suppliers are obviously used to dealing with AutoEurope paperwork as there is no delay in dealing with the hirer. "
" Overall very pleased. Vehicle was available when required and was roomy and comfortable. Slight stain on driver's seat but no other damage. Return was also easy and efficient. Hire car parking is a bit of a hike from the terminal - fine if weather is sunny, but not so great in rain. This is an airport feature and no criticism of Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 01 March 2025
" No problems , though did not like the actual vehicle provided "
" Thrify was very efficient with no hard sell of extras and provided photos of existing damage to vehicle "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ANDREJS - 28 February 2025
" n/a "
" I'm disappointed with my recent rental experience for the following reasons: - Wait time was excessive (over an hour in queue) - Vehicle was not provided with a full tank as requested (full-to-full policy) - Car was in poor condition - experienced an "engine fault" warning light while driving that required restarting the vehicle. While the issue temporarily resolved after restarting, this created significant anxiety during my trip as I was concerned about potential breakdowns. This level of service falls below the standards I expect from your company. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by WARREN - 26 February 2025
" we booked the car online and paid an EXTRA FEE as a collision and excess waiver.... but when we picked up the car in Tenerife we were told 'The extra waiver was totally useless and we would need to pay an additional 231 euro AGAIN to take the excess from 2500 euro to zero and avoid any other extra charges and holding of 650 euros on our credit car'. As a family of 6 on a very strict budget this used up a significant part of our holiday money so we were unable to enjoy a number of planned trips for the children as a result. We feel totally scammed and not tin the slightest impressed and will be spreading the word about this con. Our car also only had 420 km of fuel when we collected it an we returned it full as instructed (to avoid even more hidden charges) but when i filled it and handed it back it had 720km range as per the on board readout which means that the car was not full when we collected it...... VERY DISSAPOINTED and out of pocket "
" we booked the car online and paid an EXTRA FEE as a collision and excess waiver.... but when we picked up the car in Tenerife we were told 'The extra waiver was totally useless and we would need to pay an additional 231 euro AGAIN to take the excess from 2500 euro to zero and avoid any other extra charges and holding of 650 euros on our credit car'. As a family of 6 on a very strict budget this used up a significant part of our holiday money so we were unable to enjoy a number of planned trips for the children as a result. We feel totally scammed and not tin the slightest impressed and will be spreading the word about this con. Our car also only had 420 km of fuel when we collected it an we returned it full as instructed (to avoid even more hidden charges) but when i filled it and handed it back it had 720km range as per the on board readout which means that the car was not full when we collected it...... VERY DISSAPOINTED and out of pocket "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by ALAN - 24 February 2025
" I have no problem with Auto Europe, just the policy of OK mobility.i "
" Although the counter staff were very efficient, the issue was more about company policy than the staff applying it. They were telling customers upon arrival that there was hardly any insurance cover on the vehicle and that excess cover only (which I had ) had) was insufficient. Your voucher states what cover is offered quite clearly , injuries liability, collision damage, theft etc subject to excess of approx E1,350. I regarded your voucher as being the true reflection of cover and did not take out any further cover which ran from E150 to E350 depending on the level of cover was taken out through them. I think you need to investigate this issue with them as I think they are making your clients take out more cover than is strictly necessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JULIA - 22 February 2025
" You've got a turkey (a bunch of crooks) on your hands here. You need to get this company off your books as they will damage your business as well as their own. "
" Booked a car for £139 in advance. Got stung for another £600 on pick up with a raft of additional charges none of which I knew about in advance. An absolute bunch of thieves and mis-selling of a kind which has been outlawed in the UK since the 1970s. Quite rude staff too. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by ROGER - 21 February 2025
" The second year we have used Avis in Tenerife - no complaints. "
" All very good, The only negative was the car wasn't in its allocated slot, and we had to go back to reception for the counter staff to come out and find it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JOHN - 21 February 2025
" Auto Europe provide a great value service but Europcar have just lost a customer "
" Was advised of multiple damage/scratches to vehicle on collection. On return, staff tried to claim we had made extra damage. Luckily we had photographed all damage on collection so were able to dispute this claim. Had we not photographed everything, I expect we would've been held accountable. Not satisfied at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by THEO - 21 February 2025
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MICHAEL - 20 February 2025
" A trouble free hire "
" Worked perfectly and the car was just fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARCUS - 17 February 2025
" Loved it "
" Very smooth experience, fantastic car, made exploring the island a real treat, and made our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 17 February 2025
" Auto Europe great, Topcar not so great "
" Car was a little shabby, many minor faults, also headlight kept failing. It served its purpose but not the best hire car I've ever had in Tenerife. Pick up took far too long over 1hr! and only 2 people in front of me. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MICHAEL - 16 February 2025
" Very good, and easy to make a change to booking as I had to "
" Busy at the pickup counter, shared with Hertz, though not as busy as others. Took about 30mins in all "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by PETER - 14 February 2025
" Good price, good comms and an easy booking experience. "
" Service from desk in Tenerife airport was efficient, but brief and we struggled a little to find the location of the car. Once we found the location, service was swift and we were quickly on the road. Return service was good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by GRAHAM - 13 February 2025
" Cheap and easy to book "
" I observed the counter clerk making a hard sell of expensive insurance to a young driver who had already bought excess insurance independently. He was trying to create uncertainty about the cover he had bought. This seemed unethical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by TIMOTHY - 12 February 2025
" Excellent administration and one of the best prices I could get whilst still using a rental company with a good reputation. "
" A very good rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 12 February 2025
" Straightforward "
" Car had some scratches but these were not shown on the hire document. I took photos. When I returned car a thumbnail size mark was found on one wheel and I was charged €135. I believe that the vehicle was provided in the knowledge that it had damage that the hirer might not spot- in other words - a racket. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by NICHOLAS - 12 February 2025
" Great service. Car had a few scratches when we collected but didn't cause a problem when we dropped off. "
" Overall good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DAVID - 11 February 2025
" Decent car in good condition Frugal on the fuel Avis is a good hire company Would prefer pick up at airport "
" Pick up too long - had to get coach to pickup Prefer at airport "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by SANMIT SINGH - 11 February 2025
" Won't be booking again "
" Pathetic service. Car was dirty and windscreen was filled with vape tar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by STEVE - 08 February 2025
" It wasn't made clear that you didn't have an office at Tenerife Sth airport. It wasn't made clear that we had to take a transfer to the hire company. Very poor in my opinion. "
" I wanted to hire a car direct from the airport so wasn't happy when I found out I had to take a transfer to get to the car depot. I also wasn't happy about the hard selling of the insurance policy for the vehicle which cost more than the rental. I had an external policy which covers me for a rental car but they came up with reasons for why I had to take out there policy. Wasn't a great start to our holiday. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by CHRISTOPHER - 06 February 2025
" Lost faith in car rental in Tenerife "
" We were ripped off with demand for extra insurance which we believed we had paid yourselves. We wouldn't have rented if we'd known. It seems you were only the middle man taking the profit. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by CEARTH - 06 February 2025
" I use auto Europe for all of my foreign car hire trips. Sometimes up to 6 or 8 times a year. It's a shame your contractors in Tenerife have let you down on this occasion. "
" On arrival at Tenerife south Airport the counter staff where more interested in there coffee. After finally getting our contract it took 20 mins to find the car hire pick up point. Staff there were useless. Took 30 mins to locate our car as it was off airport! On drop off only one member of staff was checking in cars. Tookt 25 mins to be seen. Not good service. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MARTIN - 06 February 2025
" See above "
" I was very happy with everything about the car hire process but the insurance of 160 Euros was in my opinion excessive as it was more than I paid to rent the car ! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETER - 06 February 2025
" All went well "
" All fine, and no arguments about my taking extra insurance which I already have with annual excess policy. They even offered any one of 6 cars! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREW - 04 February 2025
" Okay except terrible check in experience. "
" Had to queue for over 1 and half hours at airport check in. Only 2 people working at desk. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 04 February 2025
" Easy to use booking process "
" Clean and comfortable car, efficient process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CLIVE - 03 February 2025
" As far as auto europe site it left out vital information as I undrstood 'in terminal' to be just that not a walk from arrivals almost the full lenght of the airport plus a coach trip to pick up the car - should have been documented as shuttle service. Also I was informed that I needed an IDL but was never asked for one - wasted cost to me. "
" The staff were good but the process of booking in and picking up the car was very slow. Droping off the car on return was very slick The booking was for in terminal service but involved a long walk to the coach pick up point and then a coach trip to the car terminal. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ABDUL RAHMAN - 03 February 2025
" Good experience with GobyCar - had to wait at pickup and drop off for the shuttle bus which took some time, particularly when returning the car when due to get a flight! "
" Good experience with GobyCar - had to wait at pickup and drop off for the shuttle bus which took some time, particularly when returning the car when due to get a flight! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by CARL - 03 February 2025
" Great value "
" Staff were excelllent ,picking up and dropping ohh. Car was great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by OLAF - 03 February 2025
" Wanted and booked a hybrid car. Apon arrival, a hybrid car was not available, was offered a manual car. We had to insist on a automatic which we finally got. But still not a hybrid as booked. "
" Wanted and booked a hybrid car. Apon arrival, a hybrid car was not available, was offered a manual car. We had to insist on a automatic which we finally got. But still not a hybrid as booked. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by EDWARD - 02 February 2025
" Smooth transaction would always book with Auto Europe "
" Car exterior was dirty on collection "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by LYNN - 02 February 2025
" Great pick up and drop off at airport "
" Excellent staff and I had to change to a automatic car which was no trouble at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MICHAEL - 30 January 2025
" Great local company who have a very simple meet and greet system which works well (no long queues and waiting ) staff are friendly knowledgeable and polite, cars are older yes but are clean and reliable with a good and comprehensive backup,and insurance in place , I would highly recommend "
" Excellent experience have used them previously and cannot fault them I would definitely use them again and recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROLANDAS - 30 January 2025
" Overall, a very good experience. However, clearer messaging on what is included and what is not would be helpful. I understand that rental companies use different terminology for coverage, such as third-party insurance versus "Liability Insurance for injuries or damages to persons or things outside the vehicle" . It would be great to have a standardised list outlining all possible coverage options and what is actually included in my car hire. "
" Overall, we were very happy with Gobycar. Their fleet appeared to be mostly new and of good quality. Our car had a higher trim level than expected, which was a pleasant surprise. The staff was very friendly. The only downside was the transfer bus, which was advertised to run every 5–10 minutes, but we had to wait at least 20 minutes on both trips. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANGUS - 28 January 2025
" Auto Europe were very competitive and professional excellent service "
" Excellent service no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SLAWOMIR - 28 January 2025
" Definitely recommend it. "
" All went well. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GETHYN - 28 January 2025
" I would not recommend FLIZZR as on the website I was quoted, and paid 280E. At the airport I agreed to pay an extra 264E for insurance. But the final bill comes to 632E, an increase of 88E. It seems this hidden cost was some kind of premium for collecting a car at an airport & the tax from the canary islands. Surely this extra cost could have been foreseen. "
" I would not recommend FLIZZR as on the website I was quoted, and paid 280E. At the airport I agreed to pay an extra 264E for insurance. But the final bill comes to 632E, an increase of 88E. It seems this hidden cost was some kind of premium for collecting a car at an airport & the tax from the canary islands. Surely this extra cost could have been foreseen. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 28 January 2025
" See 3. "
" Very helpful staff, quick to do all the documentation, etc. The shuttle to and from the airport took longer than anticipated - not really a problem but not a great part of the experience (lots of traffic too). The car was fine (we got an upgrade due to availability). It had quite a few exterior scratches, etc but that doesn't really matter on a holiday rental. We took photos before we left, so there were no issues when we returned the vehicle, it was all dealt with efficiently. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ROB - 27 January 2025
" As far as I can tell, AutoEurope did their job well - but you are the brokers for Thrifty (see above)! "
" We had to wait nearly 3 hours in a queue at the airport to pick up the car. We also ended up paying an additional fee, which I'm not sure was necessary - it wasn't clear what the various card payments were for - but having already waited so long to pick up the keys, I didn't want to ask too many questions. So my fault, I realise, but it does seem a little underhand. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEITH - 25 January 2025
" not good experience "
" I wanted to pick the car up from the airport that is what i paid for but this was not the case very disapointed i want half my money back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by HITANSH - 21 January 2025
" This was my least pleasant experience "
" Avis were terrible, staff very unfriendly and vehicle was in such a bad order and banged up. Engine oil level was low so had to drive back next day to get topped up. Never again with AVIS "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by JUSTIN - 20 January 2025
" As above. I was disappointed that the car hire office was away from the terminal when I explicitly selected only companies within the terminal building. As a result the process was slow having to wait for them get a bus. "
" There was just one member of staff who was blunt and abrupt. She was efficient but she was on her own and I was fourth in the queue. There was another woman behind the counter photocopying and clearly unwilling to help her. Took over 30mins to get the car and leave. Also I was not aware the car hire place was away from the terminal having selected terminal only. I was disappointed with this. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JOHN - 18 January 2025
" Very disappointed with dishonesty on the Auto-Europe site. We hired a car from Tenerife South, carefully selected for in-terminal pickup with Turisprime. On arrival, we were directed to a distant bus stop and had a 20-minute wait for a courtesy bus, with a further 20-minute drive through heavy traffic to a depot. We missed lunch at our hotel as a result. The rental deal was very good value, but the dishonesty of Auto-Europe is unforgiveable. "
" We had a very good experience with Turisprime in Tenerife. Their depot is remote and not in-terminal as promoted on Auto Europe, and we had a 20-minute wait for their bus. They are part of the Avis Budget franchise in Tenerife South. Overall experience was very good, we received the car model advertised, it had 60K kms and several scratches but it was in good shape. The counter experience on return was prompt and efficient - apart from another 20 min wait for the bus back to the terminal. Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MARTA - 16 January 2025
" Very smooth and rapid service "
" Very smooth and rapid service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ADORIAN - 16 January 2025
" Straightforward, best price and no hidden 'surprises'. "
" Very smooth process, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRIAN - 15 January 2025
" Easy to book, price reasonable "
" No dramas or hidden charges as it should be "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PHILIP - 15 January 2025
" Horrific. No customer service whatsoever from Auto Europe and OK Mobility couldn't wait to rip me off. "
" I feel like I was completely ripped off. I was late due to snow, I informed yourselves of the circumstances yet nothing was done and I was extorted to the tune of €190 on arrival. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by CHARMAINE - 13 January 2025
" Generally the car was good value, but the collection was far too long, so we wouldn't use it again. "
" We had booked online, but had to wait 1.5 hours in a very long queue to pick up paperwork at airport desk. Very slow service. The key pick up in caf park was fine. Drop off there wasn't enough parking for the cars, so we had to park in front of other cars. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KATHERINE - 13 January 2025
" Deposit not yet received "
" Deposit not yet received "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 09 January 2025
" No faults at all "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 05 January 2025
" Never again I wish to report this company to the relevant authorities "
" Truly awful they gave me a car that had warnings lights on! and told me it was OK to drive. The car was not fit for the road. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by MICHAEL - 04 January 2025
" ok "
" ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by RAFAEL - 03 January 2025
" Good experience collecting and returning the car. No issues "
" Great car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEITH - 02 January 2025
" I have used thrifty for many years as I lived in the Middle East for 25 years so I know they are good. I am still miffed about the insurance "
" My gripe is I bought insurance I didn't need as the counter staff said it was not worth it as I had to have insurance through them so paid twice.. this needs looking at "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 29 December 2024
" Easy and quick. "
" Quick, polite, great service, might have to wait for bus to pick you up but overall a good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by COLIN - 25 December 2024
" Will definitely try them fits before others. "
" The car was in excellent condition and we incurred no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 24 December 2024
" My search was for airport pick up and drop off, obviously not what i got. The email attachment to my confirmation wouldnt open. Ultimately helped by ab an airport rental desk that i needed to call you. The colleague on phone seemed aware of the email attachment issue and sent it another way. Ultimately cost me almost 2 hours messing about. "
" Brilliant service, just not what i wanted "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by THOM - 23 December 2024
" refund the money or I reclaim though credit card company "
" you sold me the car on being a RANGE ROVER, and it carried a picture of a RANGE ROVER When I picked the car up it was a RANGE ROVER VELAR. A car that is a third of the price as a RANGE ROVER "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by KEITH - 22 December 2024
" excellent as always - thanks! "
" excellent experience from start to finish. smoothest transaction and best service in all my car hire experiences (of which there have been many). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOE - 18 December 2024
" Same as above "
" The holding amount on my credit card was actually taken as a debit transaction. Due to fx fluctuation the amount credited back to my car was approx £20 less so I am unhappy with this and most probably will use a different provider moving forward "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by STEPHEN - 16 December 2024
" The experience was not directly Auto Europe's fault however it was Auto Europe that I booked through and would have expected much better from one of your suppliers, having booked through you several times in the past without issue. "
" 2 hour queue to get the Car. Car Provided was smaller than originally booked, I booked a Seat Ateca or similar and Car Provided was Skoda Kamiq, desk staff lied to me and told me this was higher grade car than I had booked. The car provided hadn't been checked and had no screenwash, previous customers paperwork was still in glovebox and worst of all, after 5 days of having the Car the Brake pads/discs were worn to the metal and car was unsafe to drive, Topcar did eventually come and replace the car but only after 16 attempts to contact them and losing a full day of Car Hire. Absolutely shocking experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by PETER - 15 December 2024
" I have used Auto Europe many rimes and always frind then very good. "
" The information regarding where the Topcar office was situated was very confusing. We went to the return office in the car park only to be told we had to go the desk in the airport terminal. The car fine but had been cleaned internally and the windows, inside, were rather dirty. When we added my wife as the second driver it cost nearly half the cost of the whole 2 weeks hire on top of the original price. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by STEVEN - 13 December 2024
" Will consider again. "
" Nice car. Friendly staff but slow pick up and drop off. Will consider again. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALASTAIR - 11 December 2024
" Aside from not being on site as advertised, the check in was a bit slow due to no online pre pick up registration "
" Your website said that Avis was at the airport, in fact it was off site and we needed a shuttle bus to and from the TFS. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MATTHEW - 11 December 2024
" i have used auto europe before but goldcar are terrible "
" awful - basically a fraudulent company scamming people "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by IAN - 11 December 2024
" Good website, no issue. "
" Staff were very friendly and helpful, no issue there. Queue at airport was long, probably about 1/2 hour to pick up. Finding the Thrifty car pick-up was then very difficult as there seemed to be signs for every other car rental. Dropping off had difficulties as well as there are return cars either side of the car park road which makes a very narrow driving area and had to put our car in another company's area. In truth, we will probably spend a bit more with another company next time. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by STEPHEN - 11 December 2024
" Directions to Pick up point could have been better explained ie the stop is outside at the opposite end of terminal as there are number of no. 7 bus stops "
" Very happy with the check in staff very efficient and professional . Feel the direction to pick up point from airport could be a bit better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by LEE - 06 December 2024
" Very disappointed "
" Booked for 6 passengers so was meant to get a 7 seater that didn't happen and staff said it wasn't there problem because it was book though a 3rd party company they to ring the number on the documents but couldn't get hold of anyone "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by ALAN - 06 December 2024
" Terrible experience!! Had to wait ages to be booked in. This was in direct sun as there was no awning or any protection from the sun. Was then told I did not have insurance and they wanted me to pay another €263. That's when I phoned you to clarify my position regarding insurance. The car I received was very tatty, with scratches everywhere. When I returned the vehicle I was asked to produce photos of damage that was already marked down before I received the vehicle. I would never use this company again and I wish you would remove them to save other people the grief I endured. "
" Terrible experience!! Had to wait ages to be booked in. This was in direct sun as there was no awning or any protection from the sun. Was then told I did not have insurance and they wanted me to pay another €263. That's when I phoned you to clarify my position regarding insurance. The car I received was very tatty, with scratches everywhere. When I returned the vehicle I was asked to produce photos of damage that was already marked down before I received the vehicle. I would never use this company again and I wish you would remove them to save other people the grief I endured. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DAVID - 05 December 2024
" Took out the full insurance, didn't realise until a few days after when you sent an email about having to leave a security deposit with Hertz, that cover was with yourselves, not Hertz, should really make this clear before hand, as don't like having to leave card details and money taken off credit card, normally when you take full insurance with a car hire company, no credit card security deposit is required. "
" Nearly a 40 minute wait to get to counter, only 1 person on duty at 13.45 "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ASHOK - 05 December 2024
" It is usually a good experience booking via Auto Europe "
" 1. Had trouble finding where to pick up the shuttle bus to the Avis depot. 2. Didn't have the car I booked or anything similar 3. Collection process was very slow - took 20mins per customer. We waited an hour before we got to the counter 4. Car was dirty 5. We had an early return flight . Their offices were closed. There was no shuttle bus. Had to call their appointed taxi service. No-one answered the call on initially. Tried another number, call answered very rudely . Told to wait 10 mins. Lots of other Avis customers waiting to be taken to the airport. Only 1 taxi providing shuttle service. Eventually a minibus took us. Waited 40 mins after call to taxi office. Terrible service "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by DECLAN - 03 December 2024
" I liked the AutoEurope website and ease of booking. Particularly happy with the full cover insurance. "
" Waited almost an hour for transfer bus at airport. At the office, a queue of about 12 people waiting to be seen by TWO members of staff for check in. The external of the car was covered in scratches and front seat stained. On our final day, we woke up to find that our car was gone. When we rang OK Mobility they were not helpful at all. Their advice was to search the internet for what to do. After help from another apartment owner in the complex, we tracked the car down to a municipal compound. Up to that point we were panicking as we thought it had been stolen. OK Mobility did nothing to help us. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by ANDREW - 02 December 2024
" Nearly wiped out by a local delivery driver who was upset at me keeping to the speed limit. I have my own excess insurance, worth every penny. "
" Clean tidy car. Easy check in. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 01 December 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by CHRISTOPHER - 29 November 2024
" Your side was fine, but wouldn't go with hertz in Tenerife again "
" Queue was long at airport 1 & 1/2 hour. They intimidated that the extra insurance I paid you extra for was not sufficient and tried to get me to buy theirs as well!. Car was damaged on pickup (and was not clean) which caused a bit of stress as wasn't sure if they would say I caused damage (took pictures in case and all was ok in the end) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by THOMAS - 26 November 2024
" did not get what I booked and nobody to assist "
" I booked an on airport collection, It was offsite. No signs saying this I wasted 1 hour of my holiday "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MORGAN - 25 November 2024
" Not good, waited 45 minutes for collection from the airport, then a further 30 minutes+ at check in, then on return charged for marks not caused by myself "
" I have been charged an extortionate amount for 2 minor marks on the car for which I reported on collection "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by WILLIAM - 25 November 2024
" Not impressed with quality of child seats and help with transporting them to the car in comparison to other experiences and disappointed with attitude from Top Car with dealing with my complaint "
" I've delayed completing this feedback because I've made a complaint to TopCar because of their child seats. My children found them very uncomfortable. It also took 3 trips to the service counter to get a seat with all straps and padding. At no point did they offer to assist with transporting seats to the car. Disappointed as limited the use of the car on the holiday. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by TERRY - 25 November 2024
" Smooth and simple "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 22 November 2024
" No problem with the booking process, except I am pretty sure I clicked for pick up at airport not shuttle bus "
" Very rude at counter on arrival, hard sell for extra insurance. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PATRICK - 21 November 2024
" The Auto Europe booking system worked well and the price reasonable. Your website said that the Avis location is on airport and that was one reason for choosing Avis. It is actually a few miles away and we needed to go by bus. The bus stop was also a very long walk away from the terminal and hard to find. The bus was pretty much full by the time we got there so those that got off the bus last had a very long wait to get their car. Luckily we were able to get out of the bus quickly otherwise there would have been a 40-60 minute or so wait. I really think that details such as this are very important so PLEASE get it right on your website. "
" Avis were great but the car was a DS3 rather than the VW we were expecting so it was very low and hard to get in and out. The rear window was tiny and the view obscured by a huge Avis sticker right in the middle of the rear window. Overall that made it rether difficult to drive,. particularly for someone like me nearly 2m tall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ANDREW - 20 November 2024
" The booking process was good online, but we didn't deal with Auto Europe directly. "
" Staff very slow to serve people. More interested in chatting amongst themselves & ignoring customers waiting. On pick up, one staff member clocked off, leaving a huge queue waiting. On drop off, we were ignored for about 20 minutes & when we went into the office saying we needed to drop off, as were catching a flight, I found staff quite dismissive, telling me there was a member of staff outside. Meanwhile, 5 people in the office just chatting. The car itself was not cleaned inside & the baby seat from the previous customer was still in the car. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by BRIAN - 16 November 2024
" You need to change your booking site to show that these company's are no longer operating at the airport and are a coach transfer away. "
" Terrible. Avis, along with TurisPrime, OK mobility and Budget all operate out of the same off airport location. A coach runs every 20 mins. So a coach load arrive at once, one Avis priority desk and one other desk. Took an hour to get served! Then they didn't have a car of the size I had ordered i.e VW T-Cross for 4 adults with luggage. Ended up with 2 adults in back with suitcases on knees. If I had wanted a smaller car, I could have ordered one for less money. Also, they email a contract to you at the desk, to show any damage that they are aware of on the car. If you can't access email at the time you don't know what damage they have on their system when you check over the car and no staff available to ask. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 16 November 2024
" Very good, efficient and reasonably priced service "
" Very good, efficient and reasonably priced service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 13 November 2024
" There was a 1.5 hour queue to pick up the keys from the desk. I had already checked in online, is it not possible to just pick up the keys and go? "
" There was a 1.5 hour queue to pick up the keys from the desk. I had already checked in online, is it not possible to just pick up the keys and go? "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by HEDDWYN - 11 November 2024
" It was ok "
" We dropped "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PETER - 08 November 2024
" I thought I had booked all the extras online, only to get to pay another 76 euros at the counter and the guy just shrugged. I'll book with Herz directly next time, not with Auto Europe. "
" The experience was all good. Good car, efficient drop off. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRYN - 06 November 2024
" The car was exactly what we needed. "
" It feels that the counter staff are encouraged to upsell insurance, fuel etc, which could pressure some people into paying for extras that they don't want or need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 05 November 2024
" Would recommend "
" All very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRENDAN - 02 November 2024
" Please see above. "
" Long delays at pickup, only 1 member of staff on. System was slow and so took nearly 2 hours to pickup car. Also could have provided a diagram to where coach was parked. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JONATHAN - 29 October 2024
" Overall, a very good experience. "
" Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOANNE - 28 October 2024
" Only issue was the fact that Avis desk was not in airport but offsite requiring a coach transfer which we were not aware of. "
" The service with Avis was ok however the booking system said that Avis was at the airport, not off airport, which added additional stress and time to collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JOHN - 26 October 2024
" not impressed with the service "
" not impressed with car. Faulty brakes. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by MARCOS - 22 October 2024
" Auto Europe great, refrain from abusive car rental companies "
" They charged me a £300 deposit and refunded me £283. Complaint several times and no response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by MICHAEL - 17 October 2024
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ANGELA - 14 October 2024
" Read above "
" Well I rung Auto Europe to ask what happens if we arrive after 21.00 was told by a miserable advisor that if we miss pick up that we lose the car then asked her well I have booked it for 15 days she said I would lose it which I thought was strange she just put the phone down. But I rang them next day as we were delayed 21.30 and they said we could pick it up. When we went to pick it up they said they would give us an automatic but then said it would 60euros more then went into taking out insurance I told them that I had taken out insurance in the UK but they just pushed there insurance saying if a palm tree brushed the car it could scratch it and all other things until I didn't want the car I was frightened to get in it It would be 150 euros for any scratch and that they would inspect it rigorously and it could take 30 minutes talk about scare tactics do no it was an asv experience and I would mog go with them of you again because I have used Auto Europe many times at the airport and highly satisfied which I thought I was doing the same again not going with Gobycar £166 euros if we didn't fuel it to full "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MICHAEL - 07 October 2024
" Auto Europe and Gold car have provided great service once again "
" The service was great and Lauren was a great help. Showed great interest in the service being provided and was very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 02 October 2024
" As usual AutoEurope did exactly what they said they would. Not a given these days! "
" Avis supplies a car with a faulty clutch. To their credit they changed it the next day with no fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by DENNIS - 27 September 2024
" As above "
" Very good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RONALD - 24 September 2024
" In addition to above the Tenerife company took 350Euro from my credit card and not as a deposit. On complaining the refund is short by over £2 - not a lot but just another niggle. "
" Picking up car took a long time as there was only 1 person on duty. On drop off the bus arrived after about 30 minutes and then had trouble closing its door which took a long time to resolve. Fortunately i had allowed plenty of time but even then it took over an hour. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PANKAJ - 08 September 2024
" Overall satisfaction good except the comment on answering my question? "
" I was surprised that the price I paid was a lot higher than the one displayed on my contract at the site? Can you please throw some light on this?? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOSE GABRIEL - 26 August 2024
" Insurance conditions were abusive and car was all scratched and without filling in the liquid for window wash "
" Good experience but insurance they offered to cover the car was totally abusive - with price 3x of what we paid for the car, wouldn't recommend it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by JOHN - 23 August 2024
" Good service and a great car pity that the deposit cannot be returned as promised when you take back the car "
" Every thing was great apart from the 350 euro deposit taken from my card on collection. I was told this would be refunded when I returned the car however I have still not received it. When I called to ask why I was told it was automatically refunded to my account in a few days but I am still waiting for this to happen "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTHONY - 17 August 2024
" Auto Europe always seem to offer good deals and cars . "
" Very pushy trying to sell extra insurance at the desk . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by VALDAS - 06 August 2024
" The overall experience with GOBYCAR was very good and easy. "
" We were picked up at the airport and taken to our car at GOBYCAR. The staff were very friendly and helpful when filling out our details. The car itself was clean and very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ATHANASIOS - 29 July 2024
" Auto Europe Excellent service once again. "
" On positive notes when asking counter staff allowed for vehicle to be picked up slightly earlier than agreed. Vehicle parked by terminal as advertised. Voucher accepted immediately with no problem. Drop off was pleasant although required to go and find staff member. Negatives: counter staff tried selling further insurance even though I advised I bought extra cover with auto Europe. Staff member continued to insist on own company insurance and made several attempts to concern that in event of damage I would be liable. Vehicle fiat 500 had multiple areas of damage with some areas not documented required to delay leaving car park until all areas of damage accounted for. Overall good experience with no serious issues. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by ANTHONY - 21 July 2024
" Cool "
" Car wasn't clean to a very good standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ANGUS - 11 July 2024
" Easy to book car and voucher arrived as promised. "
" The company could be better organised. They were busy and very slow getting through customers, yet when my turn came because they already had my details it only took a few minutes. The car I was given had lots of dents and scrapes and it took some time to check these. I then started the car to drive away but there was a fault showing on the dashboard screen. I returned to the kiosk and the staff member arranged a replacement car. It also was covered in dents and scrapes so had to take photos all over again. I have to say there was no further problems although I got a phonecall from Goldcar Madrid two days before I was due to return the car asking for the registration number of the car I had been given. Obviously a breakdown in admin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by SHANE - 09 July 2024
" Cars need to checked before going out. The carpet was loose in back of car and was not even attached to the floor "
" The car was in dire need of the tracking needing to be done as the car shuddered and pulled to one side when you were driving it "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by TREVOR - 05 July 2024
" Yes "
" Yes "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MARY - 03 July 2024
" Extremely happy from start to finish. Easy to use "
" While process was very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRUCE - 01 July 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DIMITRIOS - 26 June 2024
" lovely service "
" excellent car lovely service good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 17 June 2024
" Rubbish "
" Extra charges at terminal not made aware of and paid over the odds for hire car. Wont use again or auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALEXANDER - 17 June 2024
" Worst car rental experience "
" Arrived at gold car after booking through auto Europe paying extra for full cover. Had an extremely long wait only to be told that was a reservation and I'll have to pay again a few that is 5 times what I had already paid. Will never be using either services again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DAVID - 30 May 2024
" Not one I would wish to repeat. "
" When I booked I selected a Smart car for 4. I was provided with a Renault Clio. I found this uncomfortable and difficult to get into as the door height was low. It also made my back ache. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHANIE - 26 May 2024
" Had to wait 2 hours in a queue at Top Car to get served. "
" We had to queue for 2 hours to get to the desk. When you know you have got lots of flights coming in you should have more staff. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 24 May 2024
" See above. "
" Staff member at checkin was too forceful in trying to get me to take out further insurance cover. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by GEOFF - 22 May 2024
" Speedy pick up and drop off "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by GABRIELA - 21 May 2024
" Competitive offers. Easy to use. "
" There was horrendous queue at the desk when we landed. We decided not to queue as it would have taken hours snd pick the car next dsy. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PETER - 21 May 2024
" Everything went smoothly. "
" I've always had a good experience with Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DESMOND - 19 May 2024
" Great experience "
" Great staff, nice clean cars. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GEORGE - 17 May 2024
" Good experience. No problems. "
" Bit slow at desk but no complaints otherwise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MARK - 13 May 2024
" Experience with Auto Europe and Hertz was very good, but car we were given was not ideal for Tenerife's roads. "
" Our experience with Hertz was very good with helpful & friendly staff - including when I needed to highlight some small damage that wasn't previously recorded. However, we were not entirely satisfied with the vehicle we were given - a Hyundai Bayon 1.2. I appreciate you cannot guarantee the vehicle initially advertised (a Seat Leon in our instance), but this Hyundai was not of the same calibre in our opinion. It was woefully underpowered and, considering how steep a lot of the roads are in Tenerife, was inadequate for these roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JULIA - 11 May 2024
" No further comment to make "
" Waited a long time to be picked up for The airport, about half an hour, but other than that, all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 03 May 2024
" Web site a bit flakey re excess options "
" Very efficient collection and drop off. Car had quite a few cosmetic bumps and scrapes, but didn't affect the car doing the job for us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MICHAEL - 30 April 2024
" I have used auto Europe several times and they have always been good but top car need to up their game "
" The car was damaged when we received it. We brought this to their attention but they weren't interested. I still haven't received my refund 700 euros. The waiting time at the check in counter was an hour an a half . This was ridiculous. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by BARBARA - 28 April 2024
" No issues "
" Much easier location to return car to than Mobility , Avis or others. Polite and courteous staff. Would hope to rent from them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHARLES - 24 April 2024
" Mis sold extra Insurance on collection of hire car. Had to wait 45 minutes to be served as only one counter staff on duty. Not very professional or customer friendly "
" There was only one counter staff so had to wait 45minutes to be seen. The counter staff then informed me I had to take out basic insurance at an extra cost to be allowed to drive the car even thought the hire agreement states CDW was included. They said they would e mail me the contract but it never arrived. When I returned the car after inspection the contract arrived by e mail. When I questioned the extra 120eu the staff said if I had brought it to their attention on the first day they could have done something. He told me to contact OK Mobility customer service which I have done but no reply yet. They used the insurance trick to sell unwanted insurance. I will not book a car hire with them again Not Auto Europe's fault but they hopefully help get my money back. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by CHRISTOPHER - 23 April 2024
" Easy to use web site with competitive prices. "
" Very good. Asked to change to another car and the attendant went back to the office to change the paperwork. Really excellent service and returning the car was made just as easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 19 April 2024
" Very good "
" Generally vey good but we had to wait a long time for the drop off back to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ROBERT - 19 April 2024
" How can the original Voucher price (which included insurance) of £111.81, then be trumped by a further £188.32 - This was a pure con! What a ridiculous company! I will be writing a full review of this situation on social media within the next week and warning innocent people of this Scam. "
" I would really like to know how the Voucher price of £111.81 then proceeded to increase by another £188.32, making a total of £300.13 NOT a cheap car hire experience. Will not be using your company going further. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by RICHARD - 18 April 2024
" As above. "
" I thought the car was on airport, but it was a bus trip away. The car had a lot of dents and scratches, which causes concerns on excess liability. The pickup desk said I didn't have excess cover but I paid more for this to auto Europe. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by WILLIAM - 16 April 2024
" Booking all good and value for money. "
" All good. Was surprised no one checked out vehicle so I took photos of all scratches etc. when returning car the assistant went round highlighting these and asked if I had photo evidence (which I did). He was satisfied with that and signed the car off. Just make sure this is done going forward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by CHRISTOPHER - 08 April 2024
" Very helpful and friendly staff. "
" Car had some dents and a tyre pressure alert was showing. However it ran well and was perfectly satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by BARBARA - 07 April 2024
" No issues "
" Staff clear about insurance issues with third party booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 05 April 2024
" Easy and quick "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MATTHEW - 04 April 2024
" The staff were helpful and the car was good value "
" The staff were helpful and the car was good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by CHRISTOPHER - 03 April 2024
" Efficient, speedy and friendly pick up at the airport. "
" Drop off wasn't great. People not dealt with in order of arrival and no communication as to what was going on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KATHERINE - 03 April 2024
" Worst hire car I have ever used. "
" I have already tried to contact you about the difficulties in actually finding the Avis collection point, and more importantly the dangerous condition of the vehicle that I hired. I'm lucky that it didn't cause an accident and it was terrifying. Please contact me for further information, there's too much to fit in this box. When I dropped it off at Avis and raised the issue, it was shrugged off as "well it's near 100,000 miles so they will be getting rid of it soon". I would like to raise an official complaint. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ANDY - 02 April 2024
" Although the booking was made through Auto Europe, the communication with Goby Car was poor. I was not impressed that the car we had requested was not available, and nor would it have been as they did not have that model, despite being advertised on the Auto Europe website. Plus just checking your rates, I see we were charged nearly £100 more than the current rate. "
" The car we booked wasn't available, and we had paid for a premium car, a BMW and was offered a Mini. Not the same. We were then offered a BMW X1, but was then told it was another 80 Euros to upgrade. Not happy. There was no or little help with the controls and instructions about the car. It was set up in German, and it took two people plus a google to find how to change it to another language. There was no instruction how to set the air con, how to turn the lights on or how to operate the SAT NAV. This is a new design which had screen controls, not buttons to turn things on and off. Furthermore, 1 hour after we had left, we had a warning message to say we needed to fill up with Adblue immediately. When I eventually got through to the office, they told me to bring the car back. I was 1 hour away. Not likely. I said I would get some Adblue and they will have to reimburse me on return. The car should have been checked and topped up before it was offered for rental. A disastrous start to the holiday. Not happy "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 29 March 2024
" Awful "
" Rude and lazy staff at pick up of vehicle and drop off "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by PATRICIA - 29 March 2024
" One of the best car hire companies we have ever used. Highly recommend "
" Extremely efficient. Very pleasant staff. Office not at airport, but quick transfer and no waiting. Easy to access office on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by LAWRIE - 27 March 2024
" Good booking & collection process but clarity on existing damage was missing and was just asked to take photos as it was dark. "
" Damage on the vehicle on arrival. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by HELEN - 26 March 2024
" Great experience all round "
" Absolutely lovely staff, so friendly and welcoming. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by WILLIAM - 26 March 2024
" I guess it's my fault for choosing you / Top Car.... "
" 45 minute wait at the airport counter... petrol reading inaccurate. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by PETER - 23 March 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREW - 22 March 2024
" Bought on airport car hire Received off site Company used (Gobycar) was terrible "
" Terrible - will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by DAVID - 21 March 2024
" Collection of the car takes too long. When we got the car in Malta and Tenerife it was dark after the long wait which makes the initial driving more difficult. "
" Very disappointed not being able to get the car at the airport but took too long to go to the depot/office si that when we git the car it was dark which made trip to hotel more difficult. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by CHRISTOPHER - 21 March 2024
" Great "
" No dramas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JESMOND - 20 March 2024
" Excellent. Highly recommend it. "
" Excellent experience nothing to fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by LYNNE - 16 March 2024
" Quite stressful. Returned the car early as the shuttle seems to run when it's full. The car was unsatisfactory even though it ran ok. Probably won't use this company again "
" Difficult to find pick up point at airport. Says on website airport pick up and it's not it's quite a ride away. Staff are lovely and they have some lovely cars but not the one they gave me. Full of bumps and dirty inside. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DEREK - 12 March 2024
" We had a good experience and no problems with the rental and our initial contact at the desk was with Nayouli who was really pleasant to deal with and even gave us some excellent restaraunt recommendations near our route. "
" The staff were helpful at the autoeurope desk and even gave us a slightly upgraded vehicle. it did have a few dents and scrapes but was a sound vehicle. We were advised to make sure we took photos just in case there were any issues afterwards. I did this at the start and end of the rental. The fuel gueage wouldn't register full at the end but we showed the receipts where we had just squeezed in the fuel to the top and there was no problem. Our initial contact was with Nayouli who was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 12 March 2024
" See other remarks "
" The drop off reception was up one floor, so had to bring 2 large bags upstairs with us. When we got there, there was a que and only one person on duty, so a long process "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GRAHAM - 11 March 2024
" I keep on using Auto-Europe as I don't seem to get any hassle from them or the hirer. "
" An older car with little power. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by MARTYN - 08 March 2024
" My only criticism is your member of staff who told me that the courtesy bus was "just outside the terminal entrance" when in fact it was 300 yards. This was not very convenient at my age and in the heat. "
" Gobycar is an excellent organisation and I would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IAN - 05 March 2024
" A very good experience. "
" A very good experience with friendly and helpful staff. A very good quality car was provided. Perhaps better signage could be provided for the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by EUGENE - 29 February 2024
" I took insurance with you and I thought that I had upgraded it to buy out the excess. When I got to the counter even though I had your voucher Goldcar would not accept your insurance. I consider your offer to be a scam and have reported it to the CCPC. "
" Goldcar would not accept the insurance that you provided. I had to purchase their insurance to get access to the car. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MATTHEW - 27 February 2024
" As above "
" Car broke down on mt tiede, 70km from airport and apartment, took 5 hours for tow truck to arrive, which took car away and promised taxi was coming. Waited for 5 hours for taxi which never arrived and turns out had never been ordered. Had to get a lift home with 2 children from random strangers. When I went to collect replacement car no one.seemed bothered about any of above, and was told.that as I hadn't taken extra insurance I would have to pay for assistance and fixing car from my deposit, despite no errors on my side and fact that car had lasted less than 100km "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ROGER - 24 February 2024
" Very good "
" A good experience. The only negative was difficulty finding the Avis rep/shuttle before pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CARL - 23 February 2024
" Collection was swift, car was clean and tidy. However, to send photos of damage caused after it was dropped off is totally unacceptable. "
" The car was dropped back , and i was asked to put in on the main road facing the on coming traffic as there were no spare bays, i then received an email showing damage which was caused after i dropped the car off. - Not Happy at all about this and will accept no responsibility. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JAMES - 22 February 2024
" False marketing. The pick up is not at the airport, it is a shuttle bus service 2 miles away. Not what I signed up for and will be making a formal complaint "
" False marketing. The pick up is not at the airport, it is a shuttle bus service 2 miles away. Not what I signed up for and will be making a formal complaint "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DAVID - 20 February 2024
" The customer service was excellent "
" At pick up I was pressurised to pay full insurance even though I had explained that I had already booked this through Auto Europe and showed him the confirmation he denied that I had full insurance. I read it out twice and showed the letter but still adamant that I needed to take out there full insurance. I didn't and it was mentioned that I would regret no doing so. A day later I rang customer services who assured me that I had the necessary cover and was very supportive and said if any problems at drop off then ring immediately "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by RICHARD - 15 February 2024
" Overall, very good service. "
" Despite filling the car up with petrol at the junction 2 MILES down the road , I was still charged for for fuel as the estimated range in the tank was short of the target 590miles. This was because of poor fuel economy in the last few miles due to traffic. I was very disappointed as I had tried hard to look after your car and fill it with fuel. I don't think your representative understood how the range of the car is calculated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IAN - 15 February 2024
" Very satisfied. "
" Very satisfied. The pick-up instructions were unclear, leading to delay catching shuttle bus. (Mentioned parking 6, not 6E). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by GARY - 14 February 2024
" Easy to book and lots of choices "
" The deposit is taken and not just held, as any other hire car firm would. This results in an overseas transaction fee being charged by your bank, also there's a discrepancy in the exchange rate. After fees and the exchange rate I paid an extra £50. I'll never use topcar again. Also after a very long wait at the kiosk we walked to the car pick up desk to pick up the keys, only to be told the keys were back in the terminal. I refused to walk back and had to wait for half half an hour in the heat with no offer of a drink until the problem was resolved. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by LAURENCE - 14 February 2024
" It was all quick and efficient at pick up and at drop off. very simple and straight forward "
" pick up and drop off were quick and straight forward. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by GREGORY - 13 February 2024
" A well run outfit, will use them again "
" Initially unsure as the email said pick up at the airport, however their depot is only 2km away, the collection bus was waiting at the airport and the driver was expecting us. The staff were efficient and friendly, telling us to photo any faults with the vehicle. we were on our way in less than 1 hour. Unfortunately the brakes on our vehicle had a problem the next day, resulting in a recovery truck to return us to depot, however there was no problems, a new vehicle was there waiting and again the staff were very helpful, and no issues returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SUSAN - 13 February 2024
" Superb service from start to finish. Many thanks "
" Excellent, efficient service 5 mins from the airport with frequent transfers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 13 February 2024
" As above "
" I am currently trying to contact yourselves and it keep stating your office is closed. In the middle of the day ? I have been incorrectly charged by Sixt and cannot find anyone to contact "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by LEIGH - 11 February 2024
" Service was fine, once I had returned to the airport to exchange the car. "
" Car initially given was quite worn out. A maintenance spanner regularly flashed on the dashboard. Had some problems getting in touch with Topcar, so drove back to the airport. Airport staff quickly exchanged the vehicle. No problems with the new vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by STEPHEN - 11 February 2024
" Because that is not a topic of conversation. The only time to discuss a specific car rental experience is when things go wrong and the service is poor. "
" Because it's not a topic of conversation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MIGUEL - 09 February 2024
" all fine "
" everything excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 08 February 2024
" Gobycar most unhelpful. Please call me on 07483124909 "
" I believe that you may have ironically used the word "expedient" incorrectly. The drop off in my case certainly was improper and immoral. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JAMES - 07 February 2024
" All good, would use AR & Gobycar again "
" Clearer directions to find the courtesy bus at the airport would help. The car was a bit scratched etc but actually, good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MEHRDAD - 06 February 2024
" Very easy to book; terms of hire and guidance on picking car up etc. very clearly stated in the booking confirmation. Competitively priced vehicles compared with the competion as I did a full trawl of a number of sites before opting for Auto Europe. Highly recommended. "
" After a terrible experince with Gold Car Rental in Majorca last year (Do not touch them with barge pole!!) , dealing with GOBYCAR was a an absolute delight. Brand new upgrade at no extra cost was a also a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 05 February 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DAVID - 05 February 2024
" - "
" The Top Car booth in the airport has a window into the baggage arrival area but was not open. It was open when we were queuing in the main arrival area. An airport issue is that the signs to the car rental only points to the pick up area and not to the desk area, This is frustrating as this only becomes clear after going to the pick up area and then having to return to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 03 February 2024
" No "
" Bus was waiting for us on e bays directly outside arrivals No queues at the desk on their office Car checked on return and signed off as all present and correct Then followed by email confirming that my Euro 800 deposit has been unblocked. A very satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MARTIN - 02 February 2024
" Excellent generally. "
" Very happy all round .. slight delay handing vehicle back though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 02 February 2024
" Great to have a hire with an all-inclusive insurance package at a reasonable price. (And I mean ALL.) "
" Whole rental process went very smoothly. Car was reliable and met expectations, albeit somewhat scratched from previous hires. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PETER - 01 February 2024
" I would never recommend autoeurope as long as you continue to host Keddy/ Europcar on your site. I am going to try my best to alert any potential customers to this sham of a car hire company. By the way Trustpilot, although not perfect, gives a more balanced view of Keddy than your or any other host site. Take my comments seriously? We,ll see if anyone from your company gets back to me that is if you even read this . "
" Keddy/Europcar are a disgrace. Devious tactics design to extract as much as possible from customers. I was charged for an existing scratch due to the fact that according to staff at Europcar right in their world is left! I saw the existing scratch when I picked the car up and it was noted that it was on the rear of the right hand bumper but when I returned the car the surly inspection agent told me that their version of the right of the vehicle actually meant left of the vehicle. Subsequently I was charged 127 Euros for existing damage. I don't why I,m bothering writing this it's not as if your company are going to do anything about this joke of a company. Never again with Keddy/Europcar and never again with autoeurope as you are enabling this bunch of con merchants by hosting them. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by THOMAS - 01 February 2024
" Not on terminal. False information "
" You ADVERTISED Gobi cars as ON TERMINAL. They werent, they were 10 mins shuttle away. We payed the extra to avoid a large deposit. We still had to pay Gobi a €800 deposit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ROGER - 31 January 2024
" I have used your service for many years ( except during Covid) and not had any problems. I phoned your customer service but they were unhelpful. "
" Using your website, which I have done numerous times before, I selected an automatic car. On arrival the car was a manual. The staff at the pickup point were ill mannered and unhelpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 29 January 2024
" As above, great and efficient experience at an excellent price and extremely easy booking page, very happy to recommend Auto Europe from this hire "
" Absolutely spot on, I was concerned about being off-airport but was c5 mins away and directly off the next TF1 junction with luxury transfer coaches so ideal. Checkin was very quick and efficient, everything explained and the VCR was very accurate but I took pics and a vid just in case. Car was a quality item probably c1 yr old and with minor marks but nothing important and was completely full of fuel as promised. On return the car was checked (I did another vid to make sure no naughties) and agreed no damage and we were taken straight back to the airport. Whilst waiting for the flight we had the full confirmation of no damage and the deposit hold was released all within an hour or so. One of the best hire experiences (of many) and I'm very happy to recommend Auto Europe and Gobycar based on this experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 28 January 2024
" Great service from AutoEurope. GoldCar Tenerife tried the usual car rental up sale at the counter despite me insisting I had full cover for everything, needless to say they failed. "
" All good part from trying the upsell at the counter. The car was fine "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 25 January 2024
" Very poor service and to arrive to hidden costs which made the whole experience disappointed and feel like I got robbed of my money "
" Booked car with terminal collection to arrive to have to take a shuttle bus and then wait 35mins for it to collect us Then turn up to hidden costs very annoying "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 24 January 2024
" Excellent experience compared to other suppliers "
" Great service, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 24 January 2024
" we had tried to book direct by phone with the car company but they were not interested. Internet was not always accessible from our rural location and there was no way of phoning you either "
" we phoned up to try to book a car, and found that was NOT possible. that was NOT convenient as internet was not always accessible from our rural location "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by VIKTORS - 23 January 2024
" Everything was great! "
" Excellent! The best experience I ever had wit h car rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JONATHAN - 22 January 2024
" Have used Autoeurope on a number of occasions and they are a reliable agent. "
" First vehicle provided had two bald front tyres so returned the keys for a different car. Unfortunately we left a bag on the back seat which we realised an hour later when we arrived at our hotel. On calling Gobycar on multiple occasions and using all available options including the number to report an accident, nobody replied. Had to call Autoeurope who emailed them to call me. I was assured they had the bag and it would be ready for me to pick up when I dropped the hire car off 10 days later. My bag contained duty free alcohol and sun cream ... mysteriously nobody knew anything about it. Someone at Gobycar knows where this went. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEITH - 19 January 2024
" Auto Europe wre fine, as was Gobycar once the damage issue aas sorted out. "
" Warning. Really scrutinise car for damage. They listed 11 issues when we picked up car. We found another 8 which we insisted that they add to their records before we took the car away. To be fair, we had no problems when handing the car back. However, it shouldn't be left to new customers to point out pre-existing damage that they had missed. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JEREMY - 14 January 2024
" Good all round, helpful and efficient. "
" On the whole very good . Paperwork procedure a little drawn out when picking up car but staff helpful and patient. Dropping off very easy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DAVID - 12 January 2024
" I have completed a compensation request and have had no contact. I am still waiting for someone to get in touch from auto Europe "
" I have completed a compensation request and have had no contact. I am still waiting for someone to get in touch from auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by CEARTH BERNARD HUNT - 11 January 2024
" OVERALL GREAT SERVICE "
" CHAOS AT DROP OFF. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SARAH - 09 January 2024
" Charged twice for insurance "
" Was charged twice for insurance "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by BADEA - 06 January 2024
" Very good experience . "
" Very serious company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETRA - 05 January 2024
" Smooth operation. "
" All went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ISTVAN - 04 January 2024
" Very friendly but slow at counter "
" Car was clean but very stinky. Likely car was taken before by chain smokers "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by JOHN - 04 January 2024
" When we took faulty car back the staff dealt with problems straight away and we was totally happy with result. "
" The car seemed ok to start but upon driving it really was apparent it was not. The clutch was no good. Could not get into 1/2 gears. Had real trouble driving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by MANINDER - 01 January 2024
" booking was straight forward and easy to get through on phone to confirm details "
" didnt get the megane size car i ordered, got a smaller seat arona so had to put one suitcase with kids on back seat "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by MARTIN - 31 December 2023
" Had a flat was sorted within 2 hours amazing fast service "
" Absolutely amazing company couldn't recommend enough.! Will be back next year.! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ELLA - 30 December 2023
" Returned the car in perfect condition, was told there that we'd get our full £290 deposit back, a week later we've only received £89 back!? We are owed £200. "
" Returned the car in perfect condition, was told there that we'd get our full £290 deposit back, a week later we've only received £89 back!? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by TERENCE - 25 December 2023
" I am still waiting for my car deposit to be unblocked despite returning car in same condition as received and the rep for Top Car confirming that all was well with car returned. I tried to phone Auto Europe only to be met with a voice machine stating office closed with no other method of contact or when office hours were other than to contact by email to which I am still waiting for a reply. "
" Took ages in a queue to see staff and get car processed, staff very slow and kept leaving for breaks despite there being massive queues, car was not in great condition with a number of external scratches; try a a more reputable company and don't use a broker like Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by JOANNA - 13 December 2023
" Great service and a good car. Was in good condition and handled well on the roads up in the mountains. Thank you. "
" Very good service. Easy to pick up and drop off as they provide a free and direct shuttle service to and from the airport. Very happy and would use them again for sure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTINE - 09 December 2023
" Waited over an hour in airport at gold car desk I'd paid extra insurance via autoeurope but gold car rep said it wasn't valid, they took £1,100 from my debit card as a deposit and returned it £66 less three days after we returned the car. I wouldn't recommend to my worst enemy, the car was covered in dings and scratches, dropping off was east though, the whole thing felt like a big scam "
" A huge rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ANDRZEJ - 07 December 2023
" Very good company "
" All Ok Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEVEN - 07 December 2023
" See complaints letter "
" Complaint letter sent "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by SEID - 07 December 2023
" As I said before I. "
" Very nice and easy to make it. Only problem was I had got wrong car. But it was still good. Drop off was even better than picking up. I will use their services again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by JOHN - 06 December 2023
" Auto Europe booking is ok. You are then at the mercy of the car supplier. I would use Goldcar in Tenerife only as a last resort based on this experience. "
" Pushy on extra insurance. Very basic car model. Lots of scratches and dents. Dirty inside windscreen. Mechanically very tired after 60k kms. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by SAMUEL - 06 December 2023
" got charged £140 for a tiny little scratch that they probably wont even fix & now they wont give me a receipt so I can claim on my insurance! call after call & get know where ! "
" got charged £140 for a tiny little scratch that they probably wont even fix & now they wont give me a receipt so I can claim on my insurance! call after call & get know where ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by HOWARD - 02 December 2023
" We had one major problem with your service (not covered in the questions above). There is no question about picking up the car! From the information given on our booking information it appeared that the Avis Office was in the airport. We asked 4 or 5 officials where the Avis Office was, to pick up the car, before we found anyone who could explain to us that we needed to get on a bus to get there, and to tell us where the bus stop was. We walked backwards and forwards around the airport and surroundings, before we found that person. My husband has mobility problems, and it was extremely painful and stressful for him. Please would you put all the necessary information on the booking information? The only information we were given was that the office was at the South Airport (which it wasn't!). "
" We had one major problem with your service (not covered in the questions above). There is no question about picking up the car! From the information given on our booking information it appeared that the Avis Office was in the airport. We asked 4 or 5 officials where the Avis Office was, to pick up the car, before we found anyone who could explain to us that we needed to get on a bus to get there, and to tell us where the bus stop was. We walked backwards and forwards around the airport and surroundings, before we found that person. My husband has mobility problems, and it was extremely painful and stressful for him. Please would you put all the necessary information on the booking information? The only information we were given was that the office was at the South Airport (which it wasn't!). "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALISTAIR - 02 December 2023
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JILLIAN - 01 December 2023
" Nobody had heard of Auto Europe at the airport and the instructions were wrong so we wasted loads of time waiting in the wrong place. When I called the UK number it said the office was closed. Not very helpful. "
" Really bad instructions for where to get the mini bus at the airport. Waited 20 minutes in the wrong place until an airport staff member told us they had changed the bus stop. Then waited again for the bus. Finally got to the depot and waited another hour as the card machine was not working for takiing people's deposits. From airport to departure in the car was more than 2 hours. Car was clean and in good condition. Staff were polite but systems were very inefficient. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MIK - 30 November 2023
" As we got to Thrifty via Auto Europe ... "
" Despite having booked a Renault Megane or similar, we got offered a Kia Stonic which is 20 cm shorter and has 100 ltr less boot space. When argueing about this, the only possibility according to the staff was upgrading at extra cost which we did not want to do. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by BENJAMIN - 28 November 2023
" Very good "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BARRY - 27 November 2023
" Website was easy to use and the price was good "
" No information about where to collect vehicle or pick up the transfer bus to collect the car. Had to rely on another Avis customer, and even then we were at the wrong place as they had changed the bus stop. Expected a lot better customer service from Avis "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTHONY - 26 November 2023
" Terrible to see the sales staff confuse an old man in front of us until he finally signed up for a bigger car, additional insurance & gave them his card details as deposit. I get the feeling that they con a lot of people into paying more for a standard car. "
" Arrived to find at airport collection was a minibus to somewhere out in the sticks. Counter staff tried hard sell tactics with every customer getting them to upgrade the car & pay extra. They then wanted everyone's credit card details including pin numbers to secure a deposit. We don't have credit cards so had to pay an extra 85 euros. The car We got was dented & scratched, it took us 20 photos to record the damage. Terrible design car with no guts event though it was a 1500. Staff very off hand about checking the car when taken back, only said 'oh you had comprehensive insurance cover so all good' Still waiting for our deposit back. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by MATEUSZ - 22 November 2023
" Very disappointed. I have been ripped off to purchase insurance covering me from all the damages twice! "
" I have purchased full insurance covering me from all damages. At the airport Goldcar desk, representative has informed me that I need to buy another insurance at the extra cost of over £150 to be fully insured from any damages. I feel like being ripped off. I was openly blackmailed that if I won't by it than I have other option to pay £1000 deposit which will be confiscated if car has any damages or scratches. I have shown all the documents from my online purchase which at the counter desk I only had a reply that Auto Europe doesn't own any cars and if I want to be insured I have to purchase full insurance from Goldcar. Total rip-off. It was book like car scam hire ! I can only imagine how many customers are scammed in this way! Never again car hire via Auto Europe or Goldcar. This is my honest feedback. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 21 November 2023
" Definitely would use again "
" Very pleased with the whole process. Only 10 minutes away from Airport, friendly staff and whilst the car had some damage to the bodywork when I picked it up it was a good drive and economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 20 November 2023
" The overall experience and the vehicle provided were both excellent "
" Throughly professional, efficient and friendly with both pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 15 November 2023
" All good thanks "
" Great car and easy to collect and drop off, would have liked the receptionist to be a bit more helpful all I got was car is in car park at the top no number or where? "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CONOR - 15 November 2023
" Got charged for waiver fee twice "
" Rip off. Charged for deposit twice. Never again Car was battered, stunk of fart and hadn't been cleaned. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by MUHAMAD ALI - 14 November 2023
" It is the worst company ever I arrived didn't find the office Took one hour to find the Meeting point and find nobody It was 16:30 and i called and found the answer machine because nobody was there Spend The hole next day calling and always the same answer all our employees are not available Sent an Email and get the answer that i must pick up the car from the office Wich i did not find The didn't even send the address for the office I am so angry and i want my money back "
" The worst experience ever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by COLIN - 12 November 2023
" Car was badly in need of a clean, particularly inside. "
" It was difficult to locate the proper car hire counter! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by MARK - 07 November 2023
" Liked the variety of cars & choice of operators, easy to compare on one visit. "
" Easy to deal with, quite quick check out. Car had a scratch on it down one side, however noted before we left. No more damage on return, deposit returned in full, easy transaction on return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by HELEN - 06 November 2023
" Car was awful to drive. "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 27 October 2023
" . "
" Overall very good but the car had a lot of scratches and dents when we picked it up. This meant a long time checking the car to make sure everything had been noted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by JEROME - 26 October 2023
" why pay twice as much when you can book with autoeurope and get the same car from the big boys anyway "
" pleasant and efficient service at auto europe price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PHILIP - 25 October 2023
" Three things that I look for, choice of car, competetive price and fully comprehensive insurance with very low excess. Very good service, many thanks! "
" My only comment (complaint) is that, just for once, I would like to pick up the car that is advertised, not a different car in the same category. I feel like I am being mugged each time I collect a car ... please give me the facility to select the car of my choice, not something that you feel is similar to it. Other than that, great service, many thanks! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by STEVEN - 23 October 2023
" Car pick up and drop off was very easy. I was offered the additional insurance, which I took for the first time ever, but £120 for 14 days seemed reasonable given that it was an expensive car. When I dropped off the car, the lady at reception said that there was no need to check as I had paid for the additional insurance - albeit there were no bumps or scrapes. I was in Seville in July for 2 weeks and had to pay a compulsory extra £400 for insurance which I wasn't happy about. The car was no where as near as the DS Hybrid (a French Citreon / Peugeot combo). Would use this company again. "
" Lovely car, for a change - a DS Hybrid (never hear of it before, had to Google it). Have been driving in Tenerife for 15 years and definitely one of the best 2 or 3 cars I've ever picked up at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 22 October 2023
" We got a free upgrade but wouldn't like to see what we would have got seeing as the upgrade was inferior to what was actually booked "
" Alarm consistently going off regarding the car needing a service!! Had to pump up tyres as low pressure alarm consistently going off!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by PHILIP - 21 October 2023
" We have used Auto Europe for many years and found them very good. "
" As requested by the counter staff we completed what I thought was a sensible quality check. We were given a list of damagers. On returning the vehicle the rep checked the car and highlighted a crack in one of the tail lights. The crack was approximately 3 cms long and hair thin to the point that at first neither of us could see it. As I could not prove that it was there when we accepted the car I had to pay 552 Euros. The car spent most of the time in an under ground car park. I am convinced that it was because I requested evidence that the tail light had been replaced that it appears it was. The fact that this crack was found is amazing and leave me wondering? The Insurance policy we took out will reimburse us. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by JOHN - 10 October 2023
" Autoeurope works well for me - confidence is important "
" Unfortunate, long queue at pickup, however, all other aspects up to usual Sixt standards. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 10 October 2023
" Always easy to book the car you want and like the no quibble cancellation policy. "
" We collected the car at approx 9pm on the Friday after a long flight and we were tired and wanted to get to our accommodation. We drove 20km to our resort and parked the car and didn't use it again until the following Friday when I started the car I noticed that the fuel tank was half full when it should have been completely full. We spent the Friday touring Tenerife and filled up the car when we took it back. I did not mention it to the guy who checked the car over (all ok) as his English wasn't that good and my wife who disabled needed to get into the airport. Maybe I should have made a compaint but there was no way that I could prove it. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 07 October 2023
" Simple and a good price. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 05 October 2023
" Good value "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MARCELA ASTOLFO - 09 September 2023
" All went well "
" All went wells "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by CATALIN - 23 August 2023
" really happy with the service, great little car, no problem whatsoever "
" really happy with the service, great little car, no problem whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by EMMA - 14 August 2023
" Perfect -can't fault to whole process "
" Very smooth, no issues, very courteous staff, transfer was smooth. Perfect car and no issues unlike experienced with other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 14 August 2023
" A smooth experience "
" A smooth experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PETER - 10 August 2023
" I have used Auto Europe many times, without any problems, and will continue to do so. It's a pity they don't try and get smaller, local car hire firms on their site though. "
" Having booked I then read Goldcar reviews. Not too good! They tried v hard to sell me excess waiver cover, which I already had through Auto Europe. We we're then upgraded to a better car but which had damage (largely because every panel had been "keyed"), which in hindsight, was very good. Mechanically it was excellent, and I'm not bothered about a week in a scratched car. Photographing the damage was impossible in the very bright sunlight. Drop off was quick and easy. Attendant gave the car the once over, no extra problems to report and off we went. No subsequent charge to CC, so all good. Would risk them again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by CHRISTOPHER - 09 August 2023
" Easy to pick up easy to drop off lovely car "
" Very good service lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MISHAL - 08 August 2023
" Great service worked easily. Had a flight cancellation and had to make some changes and your team were great in finding a solution "
" Excellent service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 07 August 2023
" I left my shirt in the rear of vehicle, could this be recovered and I will arrange pick up from Tenerife South Airport? "
" Very scratched and dented, missing wheel trims on pick up. Accused of damaging on return even with the damage sheet. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by NIRAJ - 27 July 2023
" Easy and free cancellation process, zero excess options. "
" Long queues to collect car and initially offered a lower group of car but issue was resolved afterwards with a decent quality car given. Quick drop-off and staff were friendly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JASON - 24 July 2023
" Free cancellation 48 hours before pick up is awesome. I booked way in advance and could then monitor prices. Cancelled and rebooked saving £50 "
" Nothing out of the ordinary for a Tenerife rental. Only 3/8 in the tank at collection is a bit annoying when it's a full to full policy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MICHAEL - 23 July 2023
" good to get good value cars from a range of suppliers, but may be nice if able to choose supplier so can avoid any had issues with preiously "
" no one at car park when collecting car. Paperwork said fuel 8/8, was actually less than 7/8. Mileage on paperwork was 8800km, was actually 30368km. some scuffs on bodywork and wheels, paperwork showed clean. Took video of damage when collected. Sent e-mail to Goldcar, they acknowledged e-mail, but had no response over 2 weeks later and now home. Filed car up on return so had put in petrol not used as did not want the hassle of trying to prove was correct at drop off, especially in no one there again, so cost more than should. No check when was returned by agent, so no issue with previous scuffs so next person to get the car will have same issue. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by FRANCES - 15 July 2023
" Everything was fairly easy and relatively fast pick up and drop off "
" Generally everything was quite easy and smooth rental hire "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MALCOLM - 14 July 2023
" Poor "
" Told at desk that the car would be ready in 10 minutes. It was being cleaned. When arrived at the pickup point I waited a further 40 minutes for the car to be readied. Apparently they could not find the car I ordered (BMW X1) or the other car of the same category shown on your website(Citroen CS4). I was offered an unprepared mini countryman (dirty). The staff at the pickup point desk were unprofessional, unsympathetic, or appreciative of the needs of a disabled person. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by STEPHEN - 05 July 2023
" Once the issue with the above damage had been sorted everything else was great as the car was bigger than I thought I was going to get originally. This issue was with Topcar and not Auto Europe as always you are very good. "
" The car had damage that was not declared on the paperwork. I had to point this out to TOPCAR who amended the paperwork. There was a £450 excess and if I had not found the damage I would have been liable and had to pay the £450. Apart from that it was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by NATHAN - 01 July 2023
" Very good "
" Very good. Easy to pick up/drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 29 June 2023
" Not impressed. Took ages at airport and had hidden costs "
" No idea Auto Europe was not my actual booking and was a sub contracted company in Top Car. Got hit for additional insurance costs I thought were all in. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by IAN - 22 June 2023
" Brilliant from start to finish "
" Lovely car and great service at a very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 19 June 2023
" Booking was easy, price was great! "
" About 45 minutes queuing at 'in terminal' desk, and once I had paperwork I then had to wait again at the collection point because my car was being cleaned. After about 15 minutes they swapped it for another car (same type) that had been cleaned, but actually wasn't very clean. I had booked the car two weeks in advance so not really sure why it wasn't ready and waiting. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by KIRSTEN - 09 June 2023
" Rami served us at Tenerief south airport , he was very pleasant knowledgeable and made the transaction very easy , smooth and quick . it was a pleasure to do business with him "
" Rami was very efficient , completed and explained the care hire in a very smooth relaxed knowledgeable way . he was really a pleasure to do business with , made the whole process so easy with no hidden agenda "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BENJAMIN - 24 May 2023
" Very convenient "
" Quick & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by COLIN - 24 May 2023
" Apart from the extra damage upon collection the car ran well and did the job. "
" There was a lot more damage to the car upon pickup as shown on paperwork. The pressure to take out their own insurance connected with the extra damage to the car always makes you suspicious regarding Goldcars reputation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by MICHAEL - 23 May 2023
" As ever booking was easy and quick. Good information provided. We've used AutoEurope for several years and will continue to do so. "
" Generally efficient. Pickup staff insisted on pushing additional insurance despite me saying I'd already bought some before travelling. Car clean but very scuffed and marked on the outside. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JAMES - 21 May 2023
" See above "
" Turned up at collection desk without passport after travelling 1 hr and we're not allowed car Granted it is embedded Deep in T&c's Called your office and could not get refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by RICHARD - 20 May 2023
" I have used AutoEurope several times and so far AutoEurope has not let me down. "
" On drop off I was told the car was fine but the Hertz rep refused to provide any permanent or written confirmation of this. The last time I hired a car in Spain(albeit through) a different company I was told the car was fine and then got a bill for 2 litres of fuel together with a penalty charge. I learned not to trust verbal statements from the drop off rental agents. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by VEER - 10 May 2023
" Great comparison website. I was looking to rent a car very last minute and everywhere I looked the cost was extremely high. I then came across Auto Europe and managed to rent a car at a very good price!! I will always look at Auto Europe first when looking to hire a car!! "
" Very good customer service and were honest about everything. They did not put pressure on me or try and scare me into parting with further funds. They simply set out the options clearly and everything was priced reasonably. I would highly recommend Topcar to others and having purchased rental cars numerous times i would say Topcar has been one of the best experiences. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEVIN - 08 May 2023
" No problems. "
" Car had several faults on pickup, specifically dashboard warnings for overdue servicing and faulty tyre pressure warning system. Vehicle was otherwise clean and quite well presented. Drop off was a confusing experience, with insufficient staff leading to a 25 minute delay. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by PAWEL - 27 April 2023
" Was very easy and simple. "
" No hassle and very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 26 April 2023
" I would happily repeat the booking next time we are in Tenerife. "
" All aspects of the rental were fine from our perspective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 25 April 2023
" This is my 4 th booking this year with keddy "
" They don't push you for extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by RAFAL - 15 April 2023
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTIAN - 12 April 2023
" Service was good, the physical was was good, however the maintenance of the vehicle was poor. (As above). Overall I was satisfied but can probably find better for the cost. "
" Hire booking and collection was OK. It was quick, simple and clear. Returning the vehicle was again easy and quick. The car was reliable and relatively new. However, it was dirty inside / outside on collection. It had 30km of Adblue left in the tank, meaning I had to stop to refill on the initial journey to the hotel. The window washer bottle was also leaking and it was unable to hold screen wash. Outside of this I have had no issue. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by RICHARD - 04 April 2023
" very good "
" Their queue at the airport was super quick, just a few minutes, the one next to it looked like well over an hour !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MATTHEW - 03 April 2023
" good experience "
" good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by WILLIAM - 30 March 2023
" Straightforward and good value! "
" Served quickly and politely at the desk. Easy pick up. Nice car. GOt a cheap upgrade in the airport. I choose thrifty as you don't get extra hassle. Drop off super easy. Very happy with whole exprience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 24 March 2023
" Insurance paid with the booking to Auto Europe did not take away the need for a deposit to be taken by Gobycar as this insurance was not directly with them. This was not made clear. "
" Rep took a long time to meet us. Some information was that the office was on the airport site which it was not. Only one staff member dealing with about 6 customers in what is a lengthy process. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by LYNSEY - 24 March 2023
" Autoeurope is fine, hertz is appalling "
" At pickup we waited for ages then theh brought us a car seat and no car. Didnt tell us what car just said 'its down there on the left or right' pointing at the long lines of parked cars. The car seat was broken and could have killed my son had we have had an accident. It clearly wasnt inspected. J called hertz and had to go and get another one with 'apologies for inconvenience'. It was more than an inconvenience it was dangerous!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by LEE - 24 March 2023
" I have used Auto Europe over the years many times and it's always a good experience "
" I upgraded, the car was immaculate and drove perfectly, and was cost effective when we filled it back up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BENJAMIN - 23 March 2023
" The entire process of picking up to dropping off the car was super easy. We were even given a better car than booked which was a real nice bonus. I would definitely book with Topcar again! "
" The entire process of picking up to dropping off the car was super easy. We were even given a better car than booked which was a real nice bonus. I would definitely book with Topcar again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREW - 21 March 2023
" N/a "
" I was unable to pick car up and failed to notify as my 3 year old had an accident and I forgot about the car rental. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by PAUL - 20 March 2023
" As above. "
" Counter staff memeber efficient when I was being dealt with but overall long wait to collect keys. Car had several dents and scratches when collected but we appreciated the larger car (given to us because of the long wait). "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by NAVID - 19 March 2023
" Efficient "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NICHOLAS - 17 March 2023
" Only one issue - and I have run into this twice now with AE is that the voucher was not automatically sent at the time of booking. "
" This was probably the smoothest car rental experience I have ever had - unbelievably quick and easy pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARTIN - 16 March 2023
" As above "
" pick up was terrible. waited over one hour and only six in the queue at the time. Ticket system does not work new people joining the queue got tickets earlier than those already in the queue. This was confusing and frustrating. Vehicle in poor condition although drop off was quik "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by NIGEL - 16 March 2023
" Auto Europe reviews of Thrifty are not at all reflective of Google reviews. Yours scored an average around 4, Google scored an average just above 1 with dozens of comments in relation to excessive charging and underhand tactics at drop off. "
" The car itself was great (or so I thought) but I noticed a long, very obvious scratch on the bonnet which was NOT in the notes of damage. Fortunately I took photos and got staff to record it, but even then when I returned the car they tried to claim it was new damage!! I quickly won that argument, but they then highlighted some very minor damage to paintwork above the front light. I hadn't seen this before but it appeared to me to be covered by the video I had taken initially. They disputed this as the video wasn't 100% clear. I refused to pay but they charged me an EXTORTIONATE £132 without my consent. Even IF, and it's a big IF, I had caused the damage, it could have been repaired for £10 - 20 easily. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by SIMON - 15 March 2023
" Good value "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STUART - 14 March 2023
" Using your site to book is very easy. "
" Exceptional service. Returned back to them now 4 times over last 3 months or so and very easy and cost effective. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 10 March 2023
" We have used AE before and been very happy with the experience. The only negative was that we were unable to complete the Hertz preregistration as although AE sent us an email to do so when we tried the Hertz portal said our booking did not support preregistration. This meant we were asked for all our details again when we got to the desk. I think AE should be able to preregister with Hertz as you have all our details. Apart from that happy with AE again. "
" After a long day to arrive in Tenerife we were met with a very long queue at Hertz desk. We went to the airport side of the desk which had a slightly shorter queue but still took best part of an hour to get to the desk. The staff there were efficient but we were asked to fill in a form with all our details which we had already supplied as part of AE booking. The pick-up and drop off process was easy. The car was very new and spotless but seemed to lack an engine as going up hills we were overtaken by lorries! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JOHN ARTHUR - 09 March 2023
" Underhand tactics leave a bad taste in the mouth. "
" The small car we had ordered 'was not ready' when we arrived, but we could have a VW Polo for another 25 Euros. That is not nice. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by ALAN WHEATLEY - 08 March 2023
" Overall a very positive experience and good value for money. "
" Car was a new car and very pleasant to drive. My only adverse comment is that I took out full insurance but a deposit of 650 euros was taken. Although this was promptly refunded, it resulted in a currency exchange charge from my credit card company for both the initial deposit and the refund......roughly £35. I appreciate this was not Topcar's fault, except that I would ask was it really necessary to take the 650 euro deposit? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IRYNA - 02 March 2023
" Great service, lovely staff. easy to rent , no quays no issues "
" Great company, good value for what i got. The car was scratched and had a few damages, however this was not an issue. when making a booking online - purchased an insurance, which was invalid, and i had to buy another 30.00 EUR insurance top up. therefore - do not buy insurance online, just at a counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by NICHOLAS - 02 March 2023
" Good company once I got the car but wasted an hour at airport "
" We arrived at Tenerife snd no one at meeting point . Waited for 20 mins and stayed to get concerned . Had to ring local office as a cost to me to be told someone was coming . Waited another 15 minutes and called again at another cost to me ! Eventually someone turned up . Only one person meeting people at airport aswell as driving transfer bus to office 10 mins drive away !! Terrible service "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RONNIE - 01 March 2023
" 2 hour pickup time was a bad start Car was marked with 7 or 8 dents/scratches so looked bad but ok in hand back "
" Ok except for wait time for pickup "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PAVEL - 26 February 2023
" . "
" All nice, but takes a some time to wait for a transfer from the airport and they don't allow debit card for a deposit. Also asks for a fuel deposit (150€) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GEORGE - 22 February 2023
" Topcar was too chaotic to recommend "
" Pick up was extremely slow and chaotic. Had to wait almost an hour in a queue to do paperwork, then had to queue again for a key, then had to wait AGAIN for car seats. Car wasn't the premium class I ordered. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by STUART - 20 February 2023
" Best new entrant to car hire market. Best service and competitive price. "
" Excellent service. 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 19 February 2023
" Good value "
" Easy access and hand over "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREW - 09 February 2023
" Excellent, price, staff and Car "
" Excellent, price, staff and Car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by KAREN - 06 February 2023
" Very poor experience I will tell everyone I know NOT to use this company! Ripped off at the desk It's cheaper to book with a reputable company and not these cowboys! "
" I have hired many cars in Europe and around the world. This was the worst experience I have ever encountered. I was not told at the time of booking that Gobycar was off site. I waited half an hour to be picked up. I was then told to leave an €800 deposit or be forced to purchase insurance through the company at an additional €56 plus another €150 deposit. I told the operator that I have private insurance for hire cars but I was ignored. If I had known this information I would have booked a car from Auto Riesen at TFS. They are reliable, transparent and honest. At drop off I had to wait another half an hour for someone to accept the keys. Causing stress that we might miss our flight! NEVER AGAIN! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by RICHARD - 05 February 2023
" Easy on line service. Why so many additional fees at collection point? "
" Counter staff over selling additional costs/ insurance at collection desk. Otherwise very good "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DONALD - 01 February 2023
" Didn't go for cheapest but felt extra was worthwhile because of hassle-free experience. "
" Promptly dealt with on collection. Car met all expectations. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ROGER - 29 January 2023
" A good company to deal with, they treat customers fairly, good service by competent staff, competitively priced. Overall a rental company that I'd recommend to others. "
" A reasonable price for a quality service. Unlike some rental companies, such as Goldstar, TopCar aim to give a fair car for the money without charging you off for pre existing damage. I've used them half a dozen times from Tenerife airport, every time they've given good service and a fair car for the money. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ROBERT - 27 January 2023
" Needs to be made clear that it is off terminal and a shuttle bus "
" I had no real issues and happy overall but.... I chose this booking because it said that it was pick up at terminal. When we arrived at the airport in Tenerife there was no where saying where to go. Eventually someone we asked told us it was bus 5 at the other end of the airport and a shuttle to the depot. ( I specifically didn't want this) we landed early but by the time we had waited for the shuttle and then collected the car we lost an hour and 20 mins. Drop off was very easy but a 30 minute wait for the shuttle which then waited for other customers. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by GWYN - 25 January 2023
" Very easy "
" Easy to use, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 25 January 2023
" Website worked well "
" Initial administration was poor. Error with set up, later resolved but caused significant delay.. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by NEIL - 23 January 2023
" I was offered an upgrade at 15 euro more for the duration but it turns out it was per day, and had I known that I wouldn't have upgraded, the car was tatty and dirty. Not the best experience, In the past I have been happy but this was not a great experience. "
" I was offered an upgrade at 15 euro more for the duration but it turns out it was per day, and had I known that I wouldn't have upgraded, the car was tatty and dirty. Not the best experience, In the past I have been happy but this was not a great experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by STEVE - 22 January 2023
" All good apart from the deposit situation. No one I know will use you if this is what happens. "
" The €800 deposit held on my credit card was actually debited and appeared on my statement as £730.86. Then a refund appeared for £676.93 causing a loss to me of £53.93. This is just not an acceptable practice and I need someone to sort this out. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ALEXANDER - 21 January 2023
" 75 minute wait at counter Fuel not full and no employee available to notify. "
" 75 minute queue at the counter. The fuel was not full and no employee available to notify "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by TIMOTHY - 17 January 2023
" Really easy to use, lots of choice and good deals available "
" Really helpful staff. Car was a bit old and 'well used' but mountains roads in Tenerife do take their toll. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JONATHAN - 11 January 2023
" The pick up service was non existent and all the people i spoke to were rude, the car was not good and because of the workings on the car it nearly caused an accident - not good "
" the check in was not good and the car was not good "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RONALD - 04 January 2023
" a great overall experience "
" There was no queue at pick-up, staff helpful, nice car and then no waiting around at drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SAEID - 31 December 2022
" You must increase your control on the companies you rent their cars. "
" They gave me another car which was very Old and noisy. you cannot imagine that car ruined our vacation and nobody answered our call. The receiver was very busy and could not be helpful at all . I will never use Topcar and will not recommend it to any friends. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ARTHUR - 29 December 2022
" I have no issues with Autoeuropa as we have used them so many times but we would never use Keddy again. "
" Just took so long to get car. All they wanted was to sell us upgrades and extra insurance which we had already paid up front. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by ROGER - 24 December 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DAVID - 18 December 2022
" Europcar will be the last hire car company that I will select on future holidays due to my earlier comments about no representative being available to check damage on collection of hire car. "
" There was no Europcar representative available to check damage of car at collection. It was up to me to take photos of damage that wasn't detailed on contract document and email them to Europcar. Not what I wanted to waste spending my time on during my short holiday in Tenerife. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by DAVID - 12 December 2022
" ok "
" Collection very Slow "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DARREN - 11 December 2022
" Easy to book and overall good value rental. "
" We had a short wait for the shuttle bus (<30 mins), but a lengthy wait (> 1 hr) in the queue at the office counter - they weren't sufficiently staffed, and spent too long trying to persuade customers to upgrade their rentals and take extra insurance. The car was well used but clean and in satisfactory condition. The drop-off checks and shuttle bus back to terminal were very quick. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 05 December 2022
" Great company and service "
" Great experience with the company. Only slight drawback was that I was under the impression that the office was based at the airport and not off site when I booked - and I prefer to use companies located at the airport itself. However this didn't detract from the experience with the company but did add an extra 45mins plus to the pick up process. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NIGEL - 30 November 2022
" Easy check out and in. Clean car "
" Professional friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ANTHONY - 29 November 2022
" Overall excellent service "
" Car had quite a few bumps and dents but all detailed on forms "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by CHRISTOPHER - 16 November 2022
" See above "
" Booked with auto Europe, I received no confirmation email. I chose auto Europe because it was meant to be in an airport terminal. It was not. I found out that we were actually using a company called gobycar. We waited 10 mins for a representative to turn up. It was then a 10 minute drive and then a 20 minute wait to be spoken to about our car. The car itself was meant to be a 1.8 litre, but it definitely was not and was severely under powered. Also the cars on board computer had no navigation available, as this was a new car I'm almost certain it would not be an optional extra. For a car hire that mainly hires out cars to tourists who obviously don't know the roads this was very surprising. Otherwise the car was in great condition. None of the staff inspected the car before our first departure, they said that if we found any damage to film it and let them know. It was dark and raining, so the films we made didn't show any of the damage we found. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by JOHN - 14 November 2022
" I have been a member of AutoEurope for many years. The web service is straight forward and transparent. Never had a problem. "
" Second time I've used them. Speedy check in and return. On both occasions the paperwork didn't reflect the bumps and scratches on the car so I took photos. This time the car did have some mechanical noise from the near side front wheel but it caused no problem. Overall happy with the service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by JOHN - 02 November 2022
" Autoeurope are excellent and are let down on two of last three rentals by poor quality overseas suppliers "
" Worst overseas rental I have ever had "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by SHEILA - 27 October 2022
" Me gustaría haber tenido más claro los costos del seguro "
" No esperaba que los costos del seguro los cuales creí haber cobtratada se hubieran elevado tanto, al final pague el doble de lo qué normalmente hubiese pagado "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by IANCU - 24 October 2022
" very pleased "
" very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DEREK - 23 October 2022
" See above "
" I would not have booked this. Waiting for pickup at tfs was too long and won't use again. Gobycar were excellent ONCE we reached their office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 21 October 2022
" Much Longer than expected wait in queue on arrival to be served for a premium car rental brand. Some of the counter staff seemed quite slow which added to frustration and queue delays. Fortunately when we were eventually served and picked up/dropped off car the staff member who dealt with us was very polite, friendly, competent & efficient. "
" Much Longer than expected wait in queue on arrival to be served for a premium car rental brand. Some of the counter staff seemed quite slow which added to frustration and queue delays. Fortunately when we were eventually served and picked up/dropped off car the staff member who dealt with us was very polite, friendly, competent & efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by REBECCA - 12 October 2022
" The experience with Auto Europe has been terrible. I emailed your team to notify them of a delay in our flight, this was not relayed to Gobycar. Your failure to communicate meant we incurred additional costs our side. Unhelpful staff on the phones made a disappointing situation more frustrating as they tried to place the blame on our side rather than providing guidance. We should be refunded for the day's car hire we missed due to this error in communication. "
" Gobycar were efficient when open. They close early and this should be made clear to people booking a later arrival as we needed to rent a new car for our first day from a different provider. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 08 October 2022
" No problems ( but it was very quiet) "
" More damage (minor) on car than was advised (but they updated when I pointed all out) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JULIANO - 29 September 2022
" I want my €40 back "
" The lady charged me €40 for out of time collecting fee. I arrived there ar 10:30pm and they close at 11pm. She was very unprofessional. I don't recommend and I'll never use interrent anymore. Please pay a little bit more and use another rental car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by BECK - 15 September 2022
" Doesn't show the hidden charges "
" The price quotes was not the price we ended up paying, not transparent ie insurance n deposit for key and fuel! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by OLIVER - 03 September 2022
" Excellent. Easy shuttle service from the South airport at Tenerife and the same when I dropped the car off. 5-10minute shuttle. "
" Super helpful staff who found a way to solve an issue with my car collection and make everything possible and work out well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ANDREA - 02 September 2022
" pretty flawless "
" There was a bit of queue at the counter but nothing major. The car was in fairly good condition, maybe the clutch wasn't in the best shape. At the drop-off the lady didn't have all the damage up to date in the system but fortunately we had the initial print out. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by BINU - 15 August 2022
" Topcar was best in every way. very competitive pricing compared to other car rental companies at Tenerife. I was offered a brand new Citroen C3 with 10 miles on the clock (looked like most of their cars are brand new). Car was easy to find at the airport, just across the road outside the main airport building, 2 min walk away. Return was even more easy. Overall 100% satisfied and happy to recommend. "
" Topcar was amazing from start to finish. Easy to find the agent booth at the airport. Quick and minimal paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DARYL - 27 July 2022
" Very positive "
" No issues at all, very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 25 July 2022
" Online booking easy and straightforward. "
" I arrived late evening just before dusk. Check in and return was great with helpful, pleasant staff. On reaching the car, it was clear the paperwork did not match up with the condition of the car, so much so that I wrote an email with photos attached to Top Car head office to highlight the dents and scratches all over it. In fairness, Top Car did respond quickly and positively assuring me that my photos would be taken into account and I would not be charged for any issues already on the car. At the resorts, I noticed lots of Top Car rentals and none appeared to be in as bad a condition as my car which was curious. Anyway, to re-emphasise, the staff were great, administration positive but it did leave me questioning whether I would recommend them. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by ALEKSANDRS - 13 July 2022
" you take my money, but did not give a car!? "
" you take my money, but did not give a car!? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DAVID - 28 June 2022
" I have used Auto Europe on many occasions and always found them to be very efficient and helpful particularly when I had a claim. "
" Very efficient with helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PETER - 22 June 2022
" I will definitely use Thrifty again. "
" From picking up to drop off, everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CLIVE - 16 June 2022
" Overall a good hire co "
" lovely little car enjoyed driving it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KONSTANTINOS - 09 June 2022
" Excellent "
" Good company for your rental.i recommend them "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by TERRY - 09 June 2022
" The girl who handled the handover - both out & in was very well presented and knowledgeable about the car concerned "
" The car offered was not the type we had requested, nevertheless the car was well equipped and was more than adequate for the hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MARCUS - 30 May 2022
" Auto Europe booking process was good. "
" Waited more than 50 mins to get the keys for the car then were given very poor directions as to where the car was. Eventually picked up the car after 70mins "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KSISTOF - 14 May 2022
" Due to the extra necessary full coverage payment at the window, ended up paying for coverage twice of no means of getting the unnecessary payments back. Pretty disappointing. I believe there should be a better communication between 3rd party reseller and the rental. "
" We waited in line for an hour before getting to the window (with around 6 customers before us) which we found to be very slow, even more so as other help desks dealt with queues 4x longer before we even got to the window. We had issues with the credit card we had with us on the trip. So we had to pay extra for full coverage to the cold car directly in order to even be able to receive the keys. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVE - 08 May 2022
" Excellent "
" Very efficient and friendly service. Excellent car with everything as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by VINEET - 08 May 2022
" Value for money. Unfortunately had a claim, same was resolved on time and without any hassel "
" Courteous staff. Swift service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PAUL - 29 April 2022
" Fine. No problems. "
" Pick up off site which was not clear on the docs. However, pick up and drop off were quick and the journey short. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ARNAB - 26 April 2022
" Very good experience. My call was answered promptly, politely and helpfully. "
" Very good experience. However, I got an email some weeks before to fill out a form . This, it said, would reduce time at the counter. The system did not allow the form to be completed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ALEXANDER - 24 April 2022
" Simple, straightforward transaction. Paperwork delivered promptly. No issues at all. "
" With previous bad experiences with Goldcar in Portugal and mainland Spain, I was a bit concerned. However, I need not have worried as everything was handled courteously and professionally. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by STEPHEN - 22 April 2022
" Very good service "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALISTAIR - 21 April 2022
" Good "
" Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MARK - 11 April 2022
" The only hiccup was it was very difficult to pick up the car, the machine to pick up the key was broken and we had to keep going back to kiosk to queue again as they kept saying it would work "
" The only hiccup was it was very difficult to pick up the car, the machine to pick up the key was broken and we had to keep going back to kiosk to queue again as they kept saying it would work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL RICHARD - 09 April 2022
" Easy "
" Thrifty/Hertz we're nit picking about minor scratches, etc on a 19km car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by NICHOLAS - 09 April 2022
" Car was good and staff fine but fee for deposit was very bad customer experience. "
" Only issue was deposit. I paid £613 but got back £573 so your fees for taking the deposit were about £40. Way too much and borderline dishonest - effectively the fee you charge for just taking the deposit is over twice the fee for the insurance excess or close to 20% excess on you hire fees. Hence poor value for money score. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by STEPHEN - 27 March 2022
" Car, pick up & drop off all smooth - heavy hard sell insurance scam ruined the experience for me "
" Paid an extra £60 to cover accidental damage etc as part of the booking - staff at the collection desk in Tenerife tell me this is worthless & I need an extra £180 to be fully covered - I refused to pay this - it left an uneasy feeling I was being ripped off or would not be covered if I had a problem - VERY POOR!! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by STEPHEN - 21 March 2022
" Never again "
" When we arrived to collect the car there were 6 people in front of us. It took 1.5 hours to get the car with only one person serving. Won't us you again very disappointed. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SUSAN - 19 March 2022
" Would not recommend if the ground staff are goldcar! "
" The car had lots of bumps, dints and scrapes. The staff at collection were not very helpful. I had to leave a deposit of over 1200€ On my debit card as Amex is not accepted. Once refunded there was a difference of £40+ "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by MIROSLAW - 16 March 2022
" I won't use is again "
" unprofessional staff at pick up office "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by ISOBEL - 14 March 2022
" Good online service and good communication "
" The instructions to getting to Budget/Avis at Tenerife airport weren't clear. It implied their office was outside the airport, but in fact you need to get a bus. However the staff were friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 13 March 2022
" Shocking "
" Having already paid before arrival. We had to wait that the queue at the airport for 2 hours. So slow Then we was told I had to leave a a €1400 deposit on the card I booked Witt. That was fine, but then they said my card wasn't working. I then said can I use my wife's card and they said no. So I had to walk away, my credit card worked the rest off the holiday so must off been there issue. I rang up to ask for a refund, was told not possible. Shocking service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by TIMOTHY - 11 March 2022
" Everything worked. But at what a cost!!! Most expensive part of our holiday. The insurance extras were very expensive. "
" All in all pretty good, although dropping off before staff were at the parking booth caused some slight consternation at the airport terminal office. But it was managed. The car was good to drive and brand new - but with a woefully underpowered engine on the Tenerife hills. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ADRIAN - 26 February 2022
" see above "
" Pick up was totally unacceptable. we waited in line for 45 mins or more. That alone would prevent me coming back, no sense of urgency or consideration for already weary travelers. The car was in poor condition visually with many marks, dents and scratches. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by CHRISTOPHER - 22 February 2022
" See abov "
" You ask about the efficiency of counter staff but the whole point of InterRent is that you do not meet any humans!? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by STEPHEN - 15 February 2022
" No comments just average "
" We could not pick up till 20.00 hr so we had to hang around for 1 hour. Then they made us go through the paperwork again. Staff had gone when we picked up car, which had some faults that we couldn't register. This was a worry in case the faults were attributed to us. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by KEITH - 07 February 2022
" _ "
" Car size not available on arrival. needed to return next day to change to more suitable car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by IAN - 31 January 2022
" The lady in Tenerife Airport was awesome. She was so lively, bubbly AND professional at the same time. She is a credit to you company "
" EXcellent process, very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DONALD - 28 January 2022
" Car better than anticipated "
" Quick and trouble-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRIS - 21 January 2022
" Efficient and a good car. "
" Helpful and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ULDIS - 21 January 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEVIN - 17 January 2022
" Customer-friendly website, great choice of vehicle and cover options, easy to book, good info received "
" Great service, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 21 December 2021
" Not happy that extra insurance was applied after Auto Europe had already charged me accordingly. "
" Car not very clean, no water in washer/wiper bottle. Very expensive for second driver (>70€) and no explanation of additional charges at pick up. Over 400€ extra charges applied of which only 122€ will be returned for the security deposit, and I was under the impression that the extra insurance cover was included in the price I had paid to Auto Europe. All in all a very expensive 10 days of car hire. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by VESELIN - 08 December 2021
" Good. "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JULIAN - 03 December 2021
" I would definitely use again - it would be great if we could "check in" on line save having to wait at the check in desk - something that Avis now offer "
" All easy and the staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CARINA - 17 November 2021
" Auto europe is really easy to use. I can find all the details I need and include excess coverage easily. I often rent vehicles and most of the time I will use Autoeurope as long as they have the best deals. Never had an issue and the customer service is quite good. "
" It was easy. I tried the key and go option. Although the place was closed someone from the main counter at the airport came with me and it was really quick to get my car. Delivering the vehicle was super easy as well and this time there was someone there who checked the condition of the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARTIN - 10 November 2021
" On arrival at the reception it there was a big que of customers compared to all other companies we did have to waite a little longer than expected but were given a free upgrade we were very pleased with the whole package "
" The counter staff were very friendly and helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by WILLIAM - 01 November 2021
" A good experience start to finish "
" Excellent low mileage vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RAMSAY - 07 September 2021
" Overall everything was easy and pain free "
" The car had a lot of pre-existing scrapes and other minor damage. I paid for zero-excess so this wasn't a huge concern, but I would have been happier if the damage had been officially recorded somewhere so I knew I wouldn't be held liable for it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by FREDRICK - 02 September 2021
" I think auto Europe should be more clearer on the excess charges. Different bet zero and refundable. We ended up paying for the excess cover twice "
" Not bad at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SHAUN - 30 March 2021
" AutoEurope always good. "
" This is my second and LAST experience with Interrent in the Canaries. Counter staff useless... the pick up the car useless as the machine was not working to get the key from... it took 10-15 times longer than it should have! No offer of free upgrade for the troubles or offer of anything. Absolute DISGUSTING "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ANTHONY - 16 January 2021
" A very easy and stress free experience. "
" A very easy and stress free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NEBOJSA - 14 January 2021
" Good service as gives you the overview of the offer at the destination "
" Has been hiring cars from Europecar for the last 20 years and will continue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTHONY - 25 December 2020
" I've had very good service over the years from Auto Europe so I trust your company. The local firm in Tenerife felt dodgy. Old car and the feeling of them trying to rip me off. How will your industry rid yourselves if this? "
" This service was named Hertz but operated by a local firm. The car was a little beaten up. 28000km and many many bumps and scratches. I took about 15 pictures myself before leaving including several which were agreed by the Hertz assistant. The contract I made with Auto Europe was for full cover of the car but the counter person tried VERY VERY hard to sell further insurance. This is part of the stress we have to take on to rent a car. Surely the companies can agree not to behave this way. Due to not taking their insurance (which I believed I had paid for already) I had a large deposit put on my charge card, followed by the stress of waiting for that deposit return - would they inspect this bashed up car and find some further scratch in order to charge me, then rent the car out again. This is how it feels as a car renter. I expected a Hertz car to be quite new and in good condition. Therefore this local firm failed. Full stop. The return process - the guy looked around the car and asked me to sign a blank document. I asked what it said, I might have been signing anything. Perhaps this was a language problem. If I rent a car in Uk or USA I get a clean, unmarked, very new car. Often get an upgrade. Some places you just get treated badly as a renter. In the end it was ok but the rental industry needs to get its act together. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by SHAUN - 17 November 2020
" Hertz is hassle free in every way "
" You may pay a little more, but worth if for the hassle free service at the counter and collection / drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by YASIN - 17 November 2020
" good "
" Boot did not open, interior of windscreen needed a clean. auto gears were a bit clunky "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by SANDRA - 16 November 2020
" Great service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MICHAEL - 15 November 2020
" I was pleased that we were only charged for the rental days we used, we had to return earlier than expected "
" All very smooth, though I wasnt convinced about the extra breakdown cover offered, but took it nevertheless. I didnt mind have a scratched vehicle, in fact it took some of the pressure off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by HAROLD - 14 November 2020
" Good value "
" Car had an undocumented dent on pick up and took a while to sort. Drop off was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by DAVID - 13 November 2020
" If you've taken the fully covered option, what not a dedicated express lane as you shouldn't have to argue about extras. "
" I like the Zero excess option as you don't spend ages haggling about extra insurance, even then they always find something extra to sell you, this time the rear screen and keys were not covered, why not make it totally covered "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JASON - 18 September 2020
" All good, nice and smooth. "
" All good, nice and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SHAUN - 07 September 2020
" I booked the car and realised that I had broke the wrong day and when I called they said to me that you could only change the booking within 24 hours ,but when I argued with the guy on the phone saying that the booking was made within the 24 hour period it was impossible cancel and Amed the booking so I lost my money and had to pay for another rental which cost me more money and did not use my rental "
" they were not helpful when I explained my problem "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by NIKHIL - 09 August 2020
" Customer serious at Tenerife was poor but overall it was okey. "
" Car was damaged when given to me. I was not told about the damages on the car other then it being on my contract, car was dirty inside. As I had my family with me to get in the back car was full of sand and sticky-ness on the Doors. Car tyres was flat, soon as I started the car dashboard light pop up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by JAYNE - 08 August 2020
" Very very disappointed that we were unable to get a refund or voucher for future use. Very bad customer service under these very difficult coronovirus times! "
" We had to cancel our holiday to Tenerife due to the UK government placing a quarantine on returning travellers from Spain to Uk & recommendation not to travel. We tried to cancel our car on line without success. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by BOGDAN-MARIAN - 05 August 2020
" Nice good price "
" Good company ..nice staff very cheap thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 04 August 2020
" All good. It was great to use a company who didn't try to sell us extra insurance when we collected the car! "
" Straightforward, all fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GUY - 02 August 2020
" Generally good "
" One thing that ruined the experience was the insurance additional cover conversation. Is this just the wheeze that insurance companies play? This is the only point that would probably make me try another provider next time. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOSEPHINE - 29 March 2020
" Autoeurope is always reliable, but need to extend this quality to all agents. "
" Took rental on first day of lockdown in Tenerife. Not warned or notified by counter staff of this situation. As a result, battery went flat after not having been driven for more than 4 days! The age of the car did not help, it had done more than 54000km. But obvious that maintenance checks on car was not carried out properly. Luckily, got this sorted out before we needed to drive back to airport. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by CHRISTOPHER - 17 March 2020
" Very satisfied. "
" Friendly staff. Clean newish car. Easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NIKOLAY - 14 March 2020
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by STEVEN - 13 March 2020
" Very happy withwhole experience. "
" Very happy with whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SYLVIA - 09 March 2020
" Very good "
" Everything was very good, except there was no water for the windscreen wipers. It was empty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MIRKA - 09 March 2020
" All good apart from the long wait at the pick up desk "
" The car collection took ages as there were not enough staff at the counter. One person serving a long line of customers! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ROBERT IOAN GLYN - 03 March 2020
" Due to the stress caused trying to locate the avis budget shuttle bus no sign. Tourist information at airport not well informed let alone your competEtton so unlikely to recommend without clearer instruction. "
" Some minor issues on landing in tenerife south airport finding avis budget location was horrendous so maybe clearer instruction on website would be useful. Secondly on returning the car to depo the signag one on the right but this often obscured by on coming traffic so a sign on approaching the junction would be more appropriate. Generally the signage in tenerife is fairly dismal more thought should be given as many tourist use cars to get about. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by NEIL - 24 February 2020
" As always, great experience "
" Great experience all round and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 21 February 2020
" While I have no direct issue with Auto Europe, this is the second time I have rented via AE and had poor treatment and been ripped off by car hire companies. My previous rental with Hertz cost me several hundred Euros and untold stress - I wasn't even reimbursed for a period that I did not have the vehicle as it had broken down. AE did get me a small refund but nowhere near the level of my loss. Hertz didn't even want to listen. In conclusion I have on the whole been satisfied with AE but 2 car rental companies they have paired me with have brought 2 very poor outcomes in terms of being ripped off, one time a significant amount and another time in what I would describe as a sneaky manner. This makes me hesitant about using AE again due to these bad memories. "
" Despite the fuel gauge indicating full when I left the car it appears that I have been charged €59 for fuel. Admittedly the car would not have been 100% full on drop off, but similarly I have no way of knowing it was 100% full on pick up - I can only go with what the fuel gauge says, as can interrent. I used the drop and go service which in hindsight was an error as I was not present to confirm with the rental company the full fuel gauge. I am extremely frustrated and angry that this has happened, it feels as if some car rental companies are out to take advantage of customers. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PHILIPPA - 19 February 2020
" I was recommended by my brother and thrilled to use auto europe good price too. "
" Everything great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by TAHIR - 17 February 2020
" We had to buy our insurance from Sixt, nothing was mentioned about it at the time of booking with auroeurope "
" Very efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 12 February 2020
" See above "
" Overall good experience they did try and get me to upgrade to bigger car at desk but no pressure selling and very fussy about looking around the car when handed back,but to a certain extent can understand this. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTHONY - 12 February 2020
" Q "
" Long queue at pick up. Had to wait 30 minutes "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by KEITH - 11 February 2020
" No problems & everything straight forward "
" No problems & everything straight forward "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DAVID - 04 February 2020
" Not very good would expect the car you are given to be washed and valeted "
" The first car had not been cleaned inside there was 20min before we got another car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by RICHARD - 31 January 2020
" Good experience "
" Good service. Was disappointed car was quite old and had lot of damage but good runner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JUBRAN - 26 January 2020
" Excellent overall, just a couple of issues that occured which were quite swiftly dealt with appropriately. "
" Overall very good however there was some confusion with the price we were charged, I was charged for extra insurance which I did not request, I had to call up Sixt once back from my holiday and they kindly refunded the amount, "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 24 January 2020
" Yes please circulate this "
" On booking I paid for additional insurance to give me full comprehensive cover, Your paper work confirms this . At Tenerife S airport at the Sixt desk II was told that Sixt did not recognise the extra insurance and that I would have to pay an extra Eu.360-00 to secure such cover. Had I been advised, on your site, that this would happen I would not have booked with you/Sixt. I seek a refund of the Eu.360-00 "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IAN - 22 January 2020
" Overall we have found Auto-Europe a good company to book through as they provide a good of information about the suppliers and the voucher clearly states what is and isn't included. We did not need to use their customer support. Prices are reasonable but although we often book using Quidco we have never yet received any cashback over the last few years. "
" The instructions for getting the shuttle bus to the car hire centre were totally inadequate. We were walking up and down looking for the stop for some time. We were told a stop number to go to but there was no other written information and the bus doesn't always stop there so it was unneccesarily stressful. A better quality map for finding the car hire centre to return the car would have been appreciated as the print was tiny and written directions unclear. On the plus side pick-up and drop-off were very efficient. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MARTIN - 09 January 2020
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BENJAMIN - 03 January 2020
" Plain sailing "
" Not car wanted but upgraded for very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 28 December 2019
" It was easy to select the hire car via the website. I have no idea how easy it would have been to claim damage excess refund from auto Europe if I had needed to. This was a concern during the rental. "
" It took about 30 minutes to go through the process of renting the car because the payment system was not working. I was pressured to take damage insurance direct with sixt, which I declined. When I returned the car there was no one there to sign any form to state I had returned the car without any damage. If someone marked the car after I dropped it off I have no doubt sixt will try to force me to pay for it. I have nothing to say they agree I returned the car in acceptable condition. The car they provided was brand new which was very good. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROBERT - 22 December 2019
" See 3 above "
" The guy on the desk was very bored - the car we collected was very dirty on the inside of the windscreen and one of the side lights wasa not working. WE also had to 'read' and sign a mass of conditions on a tablet prior to leaving which had never happened before with Buget/Avis "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by ALAN - 21 December 2019
" Small print rip off "
" Small print rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by MATTHEW - 18 December 2019
" First time using this service I was concerned but I was very pleased with the whole experience. I would recomend to anyone. "
" Quick easy and friendly stall, great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANGUS - 02 December 2019
" Great car, well serviced and Hertz has an efficient returns process. "
" More care is needed at handover about what the car offers. Please try not to sell a separate sat nav to customers hiring better quality cars as they have already sat navs as standard. Setting the car information display to 'radio' and leaving in Spanish language mode fools no one, it only makes the service agent appear incompetent. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GRAHAM - 02 December 2019
" Seamless as always and no problems at all. "
" Seamless and no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by FREDERICK - 01 December 2019
" Auto Europe always very efficient. "
" overall very efficient.We still felt some pressure to buy their own insurance at the desk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by STEPHEN - 26 November 2019
" Great service and great value for money "
" The key and go service was so quick and easy. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETER - 25 November 2019
" Asabove "
" Long wait of 35 minutes in queue to counter and then had to go to car park and queue again to get car keys as my reserved model not available at airport counter and all they wanted was to upgrade me at an extra cost to a car they could give me keys to there and then.very poor TCF. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MICHAEL - 21 November 2019
" I nearly always book my rental car through Auto Europe "
" Pleasant rental experience. Friendly, knowledgeable and helpful counter staff. Nice rental car in new condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by LYNDA - 17 November 2019
" Great ! "
" Extremely happy with the service, staff at Tenerife airport were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JAMES JOHNSTON - 13 November 2019
" Friendly efficient and helpful staff "
" Friendly efficient and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARTIN - 03 November 2019
" Nice transaction... "
" Could be quicker on the counter... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ARTHUR WILLIAM - 19 October 2019
" very good "
" very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAFYDD - 12 October 2019
" I have already given you comments as you will see above. "
" Tenerife South Airport. It may have been the end of the season or indeed the beginning but I didn't expect to receive a vehicle from a company like Hertz in such a poor condition. I did, of course, complain and was offered another vehicle immediately. However, the thought that a car with an extremely bad scratch down the side and with other dinks and scratches very apparent, was offered to a customer should be very worrying for you. I suspect it was because the booking came through a discount rental service. Still not a good advert for them or you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by DAVID - 29 September 2019
" Perfect "
" Car was perfect and pick up/drop off was seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN T - 18 September 2019
" thrifty could do with a info map when the hire is completed. "
" the hire desk was a bit awkward to find,also it was a long walk up to the other office to get the info on where the car was parked. in the sun. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTIAN - 11 September 2019
" Easy to book online, and to compare different rental company prices. "
" Unfortunately my first car broke down when the gear box broke. I phoned the Thrifty office, and a replacement car was delivered within two hours, and the old car towed away. It was very inconvenient that the first car broke down, however, the service to replace the car was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by CHARLOTTE - 07 September 2019
" I'd never personally hired a car aboard before but Honestly the experience was so easy, straight forward and such great service and definitely fantastic value for money!! Would highly recommend. "
" Super friendly and helpful staff, easy collection and drop off. Great car choices, our one we ended up with so prefect for what my family needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DANIEL - 01 September 2019
" No signage to say which counter to go to, Auto Europe did not show anywhere Pressured into taking out additional insurance. Underpowered vehicle with seats that did not fold to allow access. Long wait at drop off for deposit to be refunded. "
" No signage to say which counter to go to, Auto Europe did not show anywhere Pressured into taking out additional insurance. Underpowered vehicle with seats that did not fold to allow access. Long wait at drop off for deposit to be refunded. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by DUNCAN - 28 August 2019
" Nothing to add "
" Finding the transfer vehicle at Tenerife Airport was not straightforward, but when we eventually found the bus, the transfer went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by EDWARD - 27 August 2019
" No problem with Auto Europe other than the cleaning charge was never provided on the booking information. "
" I got charged €30 for cleaning the inside of the vehicle even though I had full insurance. Nothing in the booking document or contract explaining that this was a thing or that you couldnt get any sand in the vehicle. I was on holiday with 2 young children on a beach holiday and to get stung like this due to a bit of sand in the boot and foot wells is completely unacceptable and a complete con. In all my years of renting cars this has never happened and is just another example of crooked car hire firms trying the get that little bit of extra revenue from hard working honest people. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by NICHOLAS - 26 August 2019
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 20 August 2019
" All very smooth, pick up and drop off seamless and speedy. Thank you! "
" All as expected and a bonus as car was larger than anticipated! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DEAN - 27 July 2019
" Easy and painless "
" Worked well no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by OKSANA - 25 July 2019
" Very happy averall "
" Very friendly customer service, easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 17 July 2019
" Great experience , thank you "
" Excellent thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by TERRY - 08 July 2019
" easy to use. "
" car was smaller than i expected but within the guidelines it set. Overall the experience was very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DANIEL - 20 June 2019
" Very good condition, swift collection and deop off process and staff were helpful and friendly "
" Extremely easy and pleasant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CRAIG - 15 June 2019
" Excellent car and customer service. "
" I chose to use Hertz on this trip because of the brand name and reputation. I was not disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 05 June 2019
" Excellent website, competitive pricing plus additional insurance a worthwhile option. Helpful and informed staff easily accessed via a phone call. "
" Pleasant, helpful staff plus efficient process and excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PHILIP - 31 May 2019
" Easy booking experience online. "
" Always book with Hertz and have never been disappointed. Reasonable rates, good choice of cars always in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by AMREEK - 27 May 2019
" no problems "
" no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by KEITH - 02 May 2019
" All went well "
" Good service,no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 29 April 2019
" I have used Auto Europe for several years and always found them to be very efficient and if there is a problem they have been very helpful. "
" The only negative is that Avis are located off site but do provide a courtesy bus to and from their compound. Other than that everything was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROBERT - 29 April 2019
" Good price. A bit inconvenient being off airport site but generally all went smoothly. "
" Generally OK. Could do with more staff at the deposit when you arrive to return car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by DENIS - 26 April 2019
" Happy with the rental "
" Very good, finding the car was a bit of a pain and drop off I went in to wrong car and had to pay to get out even though I was only in it for about 3 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 21 April 2019
" Does exactly what it should "
" Effective and complete "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by HELEN - 12 April 2019
" No problems at all, very happy with the car. "
" Everything went very smoothly, nice clean little car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by TREVOR - 06 April 2019
" Good all round service "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAMELA - 03 April 2019
" Only downside was having to wait 35 minutes in order to pick up the car. Long queue "
" Car - Fiat 500 was great was great. Full to full petrol great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROBERT - 30 March 2019
" Auto Europe find good deals and get good value for money "
" Good all round service having booked through Auto-Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JENNIFER - 28 March 2019
" Would defiantly book again with Hertz as we always have done. Maybe a loyalty plan for returning customers would be an asset. "
" Unfortunately the car had done many miles and had several knocks and bumps. The Brakes were also squealing..which we did not notice until half way into our journey. We only used the car whilst at resort 3 times so this was no great problem. The staff on pick up were extremely efficient, however on return there was quite a Que of rentals going in and going out and it was a tad hectic to say the least. We will however book with your company again as the overall service is extremely easy to book. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by TEJAS JAYANTIBHAI - 27 March 2019
" I would appreciate if AutoEurope can assist me in getting a refund & compensation from Interrent, as I had to pay the airport surcharge fee and the 1000 euro deposit for CDW & TP excess. I did receive my full deposit back after the rental, but the point is that I should not have been asked to pay for it in the first place. "
" Your records of my rental will prove that I paid for a zero excess rental package, with airport surcharge included in the rate. At Interrent's airport rental counter, I was made to pay a 4 euro airport surcharge, and a 1000 euro deposit (since I declined to buy full coverage) to cover CDW and TP excess. My Autoeurope voucher clearly said airport surcharge fee was included in the rental fee, and I had a zero excess rate - the customer service agent at the desk (Yolanda) completely refused to acknowledge the voucher and said her system did not show that I had a zero excess package & that I had to pay airport surcharge fee at the airport regardless of what I had paid to AutoEurope. This was cheating & double charging a customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by DAVID - 13 March 2019
" All OK. "
" The only problem was finding the Orlando shuttle bus outside the airport terminal. Our information was to go to an office inside the airport building, where they told us where to find The Orlando shuttle bus (at bus stop 110). eventually we found the shuttle waiting elsewhere. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JAMES - 12 March 2019
" Fairly happy with process but having had a bad experience with GoldCar would have preferred not to use them again. "
" Long wait for pickup. Didn't realise that in Tenerife interrent is part of Gold car "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PETER - 12 March 2019
" Easy Auto Europe process but the actual car hire company very bad. You need to rate them. "
" Sales staff aggressively selling excess insurance. Queue to pick up very long. had to spend 15 mins going round the car to note down the numerous scratches and minor damage. Very poor car hire company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by JONATHAN - 12 March 2019
" Generally quite good, I like the idea of zero excess insurance. This should come as standard, it saves a lot stress & worry over very minor bumper marks. "
" Details of pick up not clear ( 5km away from airport. Over 1 hour wait at pick up point to collect car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by KEVIN - 08 March 2019
" very friendly staff "
" excellent only thing was the car had quite a few small dents and scrapes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by JOHN - 08 March 2019
" Good experience "
" Great "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MARK - 26 February 2019
" Easy location and quick service "
" Easy location and quick service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DAVID - 21 February 2019
" Give people the option of full damage waivers and all other costs up front when booking on line, so that we can make an informed decision. "
" The issue of collision damage waivers and fuel charges should be much more transparent. When you book online you should be offered the full waiver first along with all the charges. These charges seem excessive anyway. As a customer I want peace of mind knowing that in the unfortunate event of an accident there is nothing more to pay, yet I was not offered this. Presumably because I had already purchased collision damage waiver when booking the car on line. This actually meant that 900 euros was levied against my credit card and that's what I would have had to pay in the event of an accident. I also had to tell you the hotel and resort I was staying in. An unscrupulous person could in theory locate my hire car and deliberately damage it to keep the 900 euros. This left me feeling vulnerable. There were 5 families queueing to hire cars from internet, when I arrived. It too about an hour to get my car as only one member of staff was working. It was dark outside and yet I was asked to sketch on a picture all the damage on the car. I missed some scratches because I couldn't see in that light. This also led to anxiety that you would keep my 900 euros, even though I had looked after the vehicle and not caused any damage. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MIICHAEL - 19 February 2019
" I have had other vehicles from Auto Europe that have been better than this so I will probably try to use again but will be wary of Interrent. "
" This was the worst condition vehicle I have ever hired. There were too many scratches to count and it only had one out of four hubcaps! The gearbox had a major problem with 2nd gear and sometimes 5th. Air conditioning was poor. The engine was often hesitant and the whole vehicle felt in needed a good service. On the other hand it was cheap and they didn't try to blame me for any damage so I can't complain about the value. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by NIGEL - 18 February 2019
" I've hired cars in Spain for number of years this is got to be the smoothest and easiest one ever to have the option of buy now excess waiver with so much easier highly recommended "
" Very smooth pick up. No hassle at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GEOFFREY - 17 February 2019
" My comments in box 3 says it all noting further to add. "
" I know you never get the exact car you order in our case a Fiesa we actually were given a Minerva which in comparison was sluggish and slow, it also had a lot of damage. The pick up at the airport was also slow took over an hour, they need more staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JAMES - 17 February 2019
" Nearly new car..efficient service ...good price. "
" Nearly new car..efficient service ...good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 14 February 2019
" We find Auto Europe easy to book with, a reasonable price and good to communicate with. We have used in Canaries, Florida and Portugal and planning on booking again soon. "
" Reasonably priced but first car offered(Kangoo) rejected as in poor condition and dirty with a hole on inside of double rear opening doors. Second car (Citroen Berlingo) had a problem with tyre pressure warning light on constantly so was returned to airport and the car exchanged for a Fiat Doblo. All exchanges were carried out speedily and efficiently with assistance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by GEORGE - 14 February 2019
" Great "
" Great service picking up and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 12 February 2019
" I had a problem when I returned the vehicle as I had left my mobile phone inside the car. I returned to the kiosk where I met the most helpful staff who retrieved the mobile even though the vehicle was in the process of being cleaned. "
" The vehicle had many scratches although it was clean inside and outside when we picked it up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by MICHAEL - 09 February 2019
" Very good "
" Booking in was a painful experience not enough staff on the desk and the process seemed to take ages "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ROWLAND - 08 February 2019
" AutoEurope has always come up to my expectations. Will certainly use again. "
" E very thing fine but the car was not as good, or as clean as it could have been. I think it had had done some hard work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by RICHARD - 08 February 2019
" Hassle Free "
" Hassle Free "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MICHAEL - 05 February 2019
" I thought your system was good but you use poor rental companies "
" On picking up the keys I was informed that the insurance (including the extra paid) was worthless and that another £150 insurance was required. Didnt pay, what a con "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 04 February 2019
" See above. auto-europe need to review the rental company star ratings & ensure the booking terms are agreed with the rental company. The whole experience feels dodgy & untrustworthy! "
" I booked a Ford Focus petrol, or similar, but was given a Fiat 1.3L diesel which was underpowered on Tenerife hills & was charged £20 extra for a diesel which was not requested. I have requested a £20 refund. Counter staff were not easy to understand & said the auto-europe booking conditions were incorrect in stating a zero excess. They wanted to charge an extra e150 for a week's full excess cover - I declined! Their 4 star rating is unwarranted, it's just the same as sister company Goldcar's 2 star rating. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by CARL - 31 January 2019
" Excellent "
" Excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by EWAN - 30 January 2019
" As i stated above, when i asked and paid for fully comp insurance so we would not have any worries at all, we discovered that in fact this was excess insurance and you have to pay upfront if any damage occurs. "
" The car was excellent and we were very pleased with the conditon and the model. We would have no hesitation to book again. I would have like more clarity about the fully comp insurance that i thought i had, it was in fact excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SAMUEL - 30 January 2019
" See above Dishonourable Lying Cheating Callous "
" Deceitful Thieving Illegal "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DAVID - 27 January 2019
" Would prefer not to use Interrent again "
" Very hard 'sell' by the counter staff to take out extra insurance, which was not required. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DARREN - 26 January 2019
" I am usually very hapoy with the car hire experience but this rental in Tenerife was not as good. The 1 hour queues were very long busy tenerife. Also condition of car after payiny almost £100 for 5 day car hire ! I expected a newish car without the big damage. "
" I sm afraid the queue at the counter were very lkng and counter staff were quite slow. 1 hour wait with disabled wife was not good! The rest was good aoart from the car! Ut had the rear wing had a 60 cm scrape and many other scratches etc. First time i have not been happy with the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by CHRISTOPHER - 25 January 2019
" Picking up and dropping car off was very easy "
" ,nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 24 January 2019
" My first and last "
" Rented the car with the voucher for £183.00. Had to pay an extra £250.00 at the counter. Learn the hard way. NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RUSSELL - 23 January 2019
" As a past customer of 'auto europe'. I am very satisfied with them, I have already booked a rental car with them for our trip to Florida in may. Next time we visit Spain we will book with 'auto europe' but avoid inter rent like the plague "
" Counter staff very pushy trying to sell extra insurance cover, vehicle pick up a complete shambles, only one person trying to cope with 5 customers, total time for pick up one and half hours, drop off was the same, one person to deal with 3 people trying to pick up vehicles and 4 or 5 people dropping off vehicles "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MANOJ - 23 January 2019
" Second time booking with AutoEurope and I will use them again "
" 1) Carlos at the car collect/drop was effiecent and 10 out of 10 2) Car was scratched & dented every panel, but drove well 3) The counter staff & procedures needs serious improvement and in future I will not use again for this reason - THEY ARE ALSO DESPERATELY TRYING TO SELL ADDITIONAL INSURANCE, EVEN THOUGH IT WAS CLEAR AND OBVIOUS WE ALREADY HAD INSURANCE!!! The two customer also had insurance, but that horrible way the staff tried to charge this extra costs, made the customers confused, scared, angry & frustrated - HORRIBLE HORRIBLE Desperate Threathening style of Sales pitch - I was very firm with the answers to their HORRIBLE questions and did not allow them to sway me "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by MICHAEL - 22 January 2019
" Generally excellent and wouldn't hesitate to use Sixt again if the price was competitive. "
" Almost new car. Excellent model (Audi A3). Slightly protracted initial contact but everything else went expeditiously Nd smoothly. Car itself performed admirably. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 19 January 2019
" Quite frankly I'm appalled. Offer very cheap car hire and then rip the customer off to make a profit. I will never use this company again. "
" I collected the car with no problems. It was very clean internally and was in very good mechanical condition. The outside showed signs of damage all over. I filled in the damage sheet and took photos of the vehicle. Upon returning the vehicle everything was quick and efficient. Th staff member signed a document stating that there was no new damage to the vehicle and that the fuel tank was "8/8" full. At this point everything was satisfactory. The day after I arrived home I received an email stating that I was to be charged 56 Euros for fuel. I still have the document signed by an Interrent employee stating that the tank was full upon the cars return. I have emailed the company with a photo of this document and am still waiting for a reply. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by STEVEN - 17 January 2019
" The wait for a pick up was over an hour "
" There is no exact location which is sign posted for the airport pick up I waited over an hour I phoned the office who told me I was in the right place at the taxi rank and it would be 10 minutes But it was at the other end of the rank where I should have been but no signpost I even asked other taxi drivers if I was in the right place to which they said yes but after one Orlando bus drove straight past me I moved yo the other end of the rank but waited over an hour do I will use a company which uses the airport I future "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by BARRY - 15 January 2019
" All good. "
" Efficient and friendly at pick up and drop off, it wasn't the make or model that I had chosen to hire online, but it was OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JEFF - 14 January 2019
" We have used Auto Europe for many years. I am confused by the insurances. I will phone your office. "
" I am very confused about the Auto Europe insurance as I ended up paying an extra £102 to Hertz to cover the excesses, which I thought the Auto Europe additional payment covered. I don't know if I was conned. Insurance of "extras" in car hire on pick up is a nightmare. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 14 January 2019
" I have used ae many times and have not had too many problems. Those are always reserved for the pick-up!! However, I do think it is about time the agencies got together and forced the European rental cars offer full insurance as in the US. Paying for it as a an add-on at purchase makes it cost extra, I would surmise!! To say nothing of the fun and games to make a claim!! I notice AutoReisen was offering that at Tenerife!! "
" The Renault Megane was in a poor condition. There was so much bodywork marks it took the drop-off lady about 10 minutes to detail all the bumps and scratches and then check them against what I was given. I though did NOT do anything extra but had to stand and wait while others handiwork was reticked off!! There was a lot of paint marks that are easy to remove. But then there were dents and it had clearly been keyed down the offside panels. That sort of damage should have been repaired especially given the position of the islands!! I do not know whether it as me but the stop/start engine was a nightmare and I hate to think how often I had to restart it manually!! There was also a random A that flashed on the dash but no definition of this 'feature' is available online!! Let alone of the dashboard layout!! I must mark down due to the car and its condition!! I also managed about 35mpg in a car claiming nearly twice that!! BTW, my own car delivers what was advertised as has my last 2!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by WISSAM - 09 January 2019
" Disappointed "
" unreliable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DAVID - 08 January 2019
" Good value as ever "
" Always good experience at Tenerife airport thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ABDERRAHMANE - 06 January 2019
" I was overcharged for everything. I had to cancel my trip as my father passed away and left the car at north Tenerife airport as suggested by the inerrant staff. Although I had to leave to leave Tenerife urgently at 4 am I made sure to leave the tank nearly full but when called the so cold customer service I was informed that I have lost the deposit of £93 taken out my card. Comparing to other companies like booking.com who refunded my full £430 and having a fantastic customer care and understanding, I will never use your services again. "
" I was overcharged for everything. I had to cancel my trip as my father passed away and left the car at north Tenerife airport as suggested by the inerrant staff. Although I had to leave to leave Tenerife urgently at 4 am I made sure to leave the tank nearly full but when called the so cold customer service I was informed that I have lost the deposit of £93 taken out my card. Comparing to other companies like booking.com who refunded my full £430 and having a fantastic customer care and understanding, I will never use your services again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by ROSE-MARIE - 04 January 2019
" Easy booking system. "
" Very good service and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GARETH - 01 January 2019
" Good experience with Autoeurope, no issues. "
" OK but the car was tired, had a lot of damage and a missing aerial so the radio didn't work. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by LLOYD - 31 December 2018
" very good smooth experienceon on pick up and drop off "
" was very concerned about reviews about this company hence took the zero excess expecting issues at the desk but to my surprise went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by FRANK - 30 December 2018
" Very good value "
" Very good service but had to wait nearly 30 mins to return car as only one member of staff on duty to check returned vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RAMZAN - 27 December 2018
" Unfortunately, my flight from Manchester was delayed by 2 hours This was during the weekend were many flights were delayed from the UK due to the disturbance at Gatwick airport. We arrived at the counter to be told that because we are 1 hour late they had given our booking away to another customer. this was despite being paid for in full. their justification was to say because we used a third party booking agency at not themselves they have no obligation to wait for us. even more so because a flight number was not inputted for them to track. However explaining to the counter staff that no email or contact was attempted to be made, several flights being delayed and the fact the booking was already paid for makes their reaction foolish and unprofessional. extremely disappointment to be told the only other automatic car would be a class higher and I would have to pay even more. it was either that or lose all my money. they essentially backed me in to a corner where it felt like i was extorted for money all in a foreign country. Not nice at all. "
" Unfortunately, my flight from Manchester was delayed by 2 hours This was during the weekend were many flights were delayed from the UK due to the disturbance at Gatwick airport. We arrived at the counter to be told that because we are 1 hour late they had given our booking away to another customer. this was despite being paid for in full. their justification was to say because we used a third party booking agency at not themselves they have no obligation to wait for us. even more so because a flight number was not inputted for them to track. However explaining to the counter staff that no email or contact was attempted to be made, several flights being delayed and the fact the booking was already paid for makes their reaction foolish and unprofessional. extremely disappointment to be told the only other automatic car would be a class higher and I would have to pay even more. it was either that or lose all my money. they essentially backed me in to a corner where it felt like i was extorted for money all in a foreign country. Not nice at all. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by OLIVER - 26 December 2018
" Very poor information on broker site. There was no reference to additional Sixt charges. Basically, Auto Europe website said my car was 'total £120" but getting to the Sixt booth at the airport, I had to pay over £350 more. Auto Europe showed no charges on my submitted rental order online so would never recommend. "
" Fine. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by YASMIN - 26 December 2018
" Good but not great. Hidden charges and they try to oversell unnecessary products. The process of hiring the car wasn't as smooth as it could have been. "
" Okay "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by WAYNE - 25 December 2018
" very good no problems "
" very good no problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by MARK - 24 December 2018
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROGER - 21 December 2018
" We hire lots of cars and are regular customers of yours - that speaks for itself "
" Excellent service apart from very poor drop off. Had to wait a long time - personnel seemed to be short staffed and disorganised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 18 December 2018
" No complaints "
" Just great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 18 December 2018
" Good value "
" Very good process - car was a little disappointing - not the one advertised and no choice but a comparable size. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ANDREW - 17 December 2018
" Easy booking process "
" Collection process was too slow. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 17 December 2018
" Always a simple and user friendly system. Never had a problem with them ,wish all companies were like this one. "
" This voucher refers to the second two weeks of a four week booking. We found the second booking to be much better than the first experience. We had someone there to book out the car properly and book it back in properly. Everything was signed off ok whereas the first booking at check back they tried to charge us for something we had not done and as we were left to mark scratches, dints etc ourselves on the first check out and missed wether there was an aerial on the car. We did notice on taking the car back most of the cars did not have aerials. I will know when I get my credit card bill as to wether I have been charged. I have used this company on numerous occasions but will now think very carefully before using them again. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by RAJ - 15 December 2018
" good value ,had a great clean & new for the price. "
" they quick & helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PHILLIP - 13 December 2018
" Auto Europe was ok "
" The flight took the staff at the airport by suprise yet again "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by KEVIN - 12 December 2018
" Brand new car - 10 Km on the clock. Always careful with hire cars, but even more so this time. "
" Acceptable wait at the desk & not too heavy on selling the extra insurances. Tank not quite full, but near enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CERI - 08 December 2018
" Decent price but handling time at the airport was excruciatingly long. "
" Almost an hour wait at the desk due to a mistake with another booking in front of me. Long time to wait with 4 kids in tow! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by GILLIAN - 07 December 2018
" Fortunately there wSnt a long night wait at check in. The car was good with enough power for m The many hills of Tenerife - staff were courteous and had great customer service "
" Everything worked well. Thankyou . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CYRIL - 07 December 2018
" Everything smooth. Good value - good vehicle, excellent service throughout. "
" Everything was very straight forward, no problems what so ever. Time at the desk was less than any rental I've had in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAT - 06 December 2018
" NEVER AGAIN !!! Avoid at all costs or it will cost you dearly. "
" NEVER AGAIN !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MARK - 04 December 2018
" As you will see I was a regular customer of yours. However I am seriously contemplating legal action against your company for your illegal actions. "
" Why don't you call me and I'll tell you EXACTLY what I think of the service I have received?!? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOSEPH - 04 December 2018
" Very upset at being held up at the Europcar desk when trying to start my holiday. I was the only one there to pick up a car. How surprising! I don't really know who Keddy are as no one at Europcar mentioned them. "
" I was browbeaten by Europcar to take out extra insurance that I did not want, because I was given the impression that Auto Europe price included only 3rd party insurance cover and an excess of 2000 euros. I paid 192 euros extra for insurance and a 2nd driver just to get out of the airport with the car. I duly returned the car Europcar drop off point to staff who were polite and helpful. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MICHAEL - 03 December 2018
" Auto Europe have always been first class we have never had any problems with them. Excellent company to deal with. "
" No one to check vehicle on pick up he just said Mark on paper yourself I'm going home at 13.30pm so it was not late. We took photos of car and it was required as on return they said damage was done by us but photos proved otherwise. They tried to say we lost the aerial but we had no radio for two weeks as radio said no authentication. We also had to call them out after only driving from the airport to our resort as the car would not start. He had to put the charge box on for a short while and then wanted to charge us €110 for the privilege. We said they have provided a faulty car so we didn't believe we should pay. Will have to see if they have charged us when I get my credit card statement. It would appear Interrent have joined forces with Goldcar and it a complete shambles and not the same level of service. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by EDUARD - 02 December 2018
" I'm extremely disappointed and feel fooled as I trusted a cuctomer services representative at the counter. They crossed our the assistance I had refused. Yet they charged me for it. I did contact the company about it on the first day I was charged. One month after my holiday I am still emailing back and forth to get a refund. "
" This was the worst experience with car rental in the last 10 year. I was lied upon and charged for assistance I did explicitly refused. I'm still in a process of claiming for damages and will take it further to the regulator as it is impossible to reach any conclusion with the customer services. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ALAN - 27 November 2018
" The cars were good and the damage to the wing mirror was covered by the accidental damage insurance I took out when hiring the car I thought "
" The hertz staff at the airport did not tell me I was to be charge £218 before I left their office instead every this is OK no problems "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NICOLAI - 22 November 2018
" In general, the rental was fine and all went fairly smooth. The car did struggle a bit in the hilly terrain of Tenerife though. "
" The pick-up took a long time as each customer ahead of us took a long time to process. Speeding up the pick-up procedures or adding additional staff at busy times would be very helpful. Giving directions and travel advice to customers is a friendly gesture, but can be frustrating to those waiting in line. At drop-off we were told we would receive a final invoice by email within 5 days, but we have not yet received one. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by AGNIESZKA - 21 November 2018
" Definietly in future I will rent again car from this company "
" Good Company for rent a car. Easy and smoth. Insurance included in good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PAUL - 21 November 2018
" A great company to deal with. "
" Very pleased with all aspects of the hire especially the help from your staff at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROGER - 20 November 2018
" as before i think there would be less delay if you compromised on the excess rate every body knows it is just a money making exercise "
" Hi it took an hour and a quarter to get the keys even though there is a ticket machine in operation witch is a fair way to operate The guy who served me was very good but he wasnt happy till i purchased the excess inssurance why the excess cant be built into the rate I don't know but every customer in front moaned about this issue in my case the excess being nearly twice as much as the very competitive rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by RALPH - 19 November 2018
" Very poor should have booked with autoreisan as normal. "
" I collected the car at 10.30 at night. They told me to mark any damage on a form then return to the office.On a rival at my apartment I noticed further damage on the rear n/s wing which I had not seen at the airport.They are holding 800 euros deposit until they get a price for repair despite taking out extra insurance cover with yourselves.Surly if you are allocated a car they should be responsible for logging any damage as they see the car in the daylight.I doubt very much if they will do the repair they say I am responsible for as there were many scuffs and scratches on the car when I collected it.They say any repair will be charged to me and that I then need to claim the cost back from yourselves. Most dissatisfied as I know for certain I did not cause any damage between collecting the car and arriving in Las Americas. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by OSHER - 18 November 2018
" Auto Europe is just an agent, but the process with them is very smooth. Have used many times and will come back. "
" Car was in very poor condition. Staff and customer services very unhelpful. Not Hertz at all, but some cheap franchise company called Protea. Avoid. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by NEIL - 17 November 2018
" It seems well rub apart from that first expirience "
" The staff seemed not sure about my booking when collecting vehicle and had to get a taxi to and from my hotel on first day in order to collect my vehicle "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANITA - 15 November 2018
" Good car, easy pickup and staff helpful "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ROBERT - 14 November 2018
" brand new car and everything went very smoothy "
" Very simple system for pick up and drop off, staff were very helpful during pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOY MICHELLE - 13 November 2018
" Pick up and drop off could be better organised. The parking number given inside was incorrect and very tricky trying to find staff on return. The rest was perfect "
" It was a bit chaotic on drop off and delay waiting for someone to check the car. Had to track someone down to do it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 13 November 2018
" Efficient, quick experience "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ROBERT - 13 November 2018
" As above "
" We arrived at the desk on the luggage collection side of the terminal. Two staff members were using the computer. They advised us (not immediately or overly courteously) that we needed to go around to the other side of the office/desk. So we walked around to the outside terminal and arrived at the desk. There was a ticketing system that wasn't working. We were then served by a nice chap and he was courteous and efficient. He guided us to the pick-up spot and everything was ok. We bought some additional insurance cover at the desk. The car was booked as a 'Polo or equivalent'. We were advised that it would be a Corsa. was there ever an option for a Polo? There didn't seem to be any Polo's in the collection area. Upon arrival at the pick up area (which is amongst the furthest from the terminal) we were advised of the car. The car was tightly parked in between two other cars on the roadway i.e. not in a regular parking spot. The car was a bit old and a bit scratched. The damage details were listed though so this was good. The mileage was 51k and it was a bit scruffy inside. The parcel shelf was broken and loose. The car drove smoothly though and it was ok but not impressive. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JONATHAN - 12 November 2018
" Overall a good experience but slightly disappointed with the time it is taking to receive the fuel deposit refund "
" It is now a week since I returned this car in the same condition as it was received and with a full tank of fuel, where is my refund of the 100 Eur fuel deposit? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL ANDREW - 11 November 2018
" good drop of and pick up "
" don't know "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by IAN - 10 November 2018
" My only slight gripe is the desk agent said the car was in excellent condition- when we got to the car with a contract saying nothing was wrong we found some issues (not major) I returned to the desk and he said just take photos with a date stamp on them. Why not provide photos with the contract showing the faults so everyone is happy? "
" My only slight gripe is the desk agent said the car was in excellent condition- when we got to the car with a contract saying nothing was wrong we found some issues (not major) I returned to the desk and he said just take photos with a date stamp on them. Why not provide photos with the contract showing the faults so everyone is happy? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GERARD - 07 November 2018
" v.good "
" went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHELE - 06 November 2018
" I have had to send over 4 email with the same complaint Despite referring to me as a "valued customer" and stating to care about customer service "before, during and after the event" I have seen no evidence of this Many automated response or responses telling me to re-input the info on another page Called to complain and again, no acknowledgement that there was anything wrong with the above issues. Again, had to sent proof which had already been sent to prove that I was at the airport before 11 Travel to Spain and Tenerife every year and have never received such poor service. Am still waiting for a customer service representative to contact me and explain how they intend to recover from this service failure "
" waited over an hour in a queue met by rude employee changed an extra 32e for "after hours" despite arriving well before that time no being able to cancel at this additional cost (almost the same as the overall rental cost) when we complained about this, the employee almost refused to serve us an go home, only didn't when we reiterated that we had 2 children who had been waiting over an hour despite no mention of costs when booking, tried to charge us 120e for 2 car seats (had we known this amount, would have brought our own free of charge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by DINYAR - 06 November 2018
" Overall good value for money through Autoeurope. "
" Headlight bulb in first car didn't work. Had to return And get a replacement car next day which was an inconvenience for what was just a replacement bulb. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by YASSER - 06 November 2018
" It was satisfying "
" They were cool and helpful, the car was alright as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KETAN - 04 November 2018
" Overal not great "
" On collection of car waited over 40mins due to only having 1 person on the counter and a customer having issues with his booking so No one else could receive asistanace. Once we received the car it wasn't clean. Also staff sent us to two places to receive a booster seat. On drop off waited another 30mins for service. Overall service wasn't great. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by ANDREW - 03 November 2018
" Who has a customer service team that is not available on a week day after 1pm? No chance of a refund from auto Europe either, no reply to emails. Just use loop hole to avoid honouring the contract. AVOID. Might seem cheap but you pay twice! "
" Very poor customer service, rude staff had cancelled our booking as we arrived after a slight delay. They said our car was no longer available but we could rent a more expensive one! No we couldn't use the money we had already paid towards the cost we would have to apply for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ANDREW - 02 November 2018
" Really poor response from Auto Europe who don't seem to understand the concept of customer service at all. Who has a customer service line that shuts at 1pm on a weekday??? Auto Europe and their rental partners only seem to be good at collecting your money and finding loopholes to not honour their side of the contract. "
" Arrived after slight delay (20 minutes) to find rental desk closed (all other rental desks in airport still open) Took taxi to hotel and returned following morning to collect car to be told our booking was cancelled. No refund given although we were told our car had been hired by another customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JILLIAN - 02 November 2018
" Really bad service from both Europe Car and their car hire partners Inter Rent. May seem cheap but they make their money by fleecing you any way they can. Do not use this company! "
" Unable to collect hire car, told to complete email form for refund but no reply after a month. Phoned customer services to be told no refund available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by BILL - 27 October 2018
" Excellent "
" Excellent service and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRIAN - 22 October 2018
" As above "
" Quick efficient at both pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREA - 22 October 2018
" Car was OK but a little shabby/worn interior and exterior. "
" Had to wait 15-20 minutes to be served at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by CHRISTOPHER - 21 October 2018
" I'm currently seeking legal action to get my money back from your company as you fraudulently took money for insurance that I had to pay again when I got there. I had to pay an extra £164 for the hire car and was meant to get £90 back and never received anything back. Can someone please contact me to see if we can resolve this issue as I've tried with europcar and they say they can't find my details. "
" Fraudulent company pay insurance twice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PHILIP - 19 October 2018
" Will never use internet in Tenerife again "
" Surly staff pushing breakdown cover and stating that if not taken and car has puncture or breakdown the contract ceases and no replacement provided. This should be stated by autoeurope before car selection made. Car had starting/battery problems and had to be bump started several times. Having driven across Tenerife to return car, operative could not start car and ran battery flat Car return was at Euro at not inter rent 2 v long walks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by ANDREW - 17 October 2018
" I would use Auto Europe again but not Interrent. Please stop using them! "
" Our entire experience with Interrent was disappointing. At the airport pickup my husband noticed a maintenance light on the dashboard so he told the employee in the portacabin about the issue expecting to be given another car. This man seemed slightly annoyed and said that he couldn't help, my husband would need to go back into the airport terminal to sort it out. He never apologised, made it very clear that he would not help and didn't seem bothered that now I was left sitting on the tarmac with my 3 year old in the hot sun. My husband sorted out another car and took photos of its condition, thankfully. When we returned the car to the airport we were met by the same employee who unhelpfully made my husband park it in a ridiculously small parallel parking space then he checked over the car. After checking he said that he had noticed a dent on one side and asked if we had photos from before. Thankfully we did and it showed that we hadn't done any damage to the car. However, it made me wonder what would have happened if we hadn't had photos?? It seemed like he would start charging us for a defect that we didn't cause. Does Interrent regularly find ways to charge people for defects on their cars upon return to get more money? This is very concerning and left me with a huge red flag about ever renting with Interrent again! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by DIETER - 12 October 2018
" I am still awaiting my refund after having to cancel my car hire with you as you did not have any firms available that would not take a debit card. "
" I am still awaiting my refund after having to cancel my car hire with you as you did not have any firms available that would not take a debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by IAN - 10 October 2018
" Other than the extra insurance every thing was great. I would like someone to take a look at our booking to check that it was correct, as this seems a lot of extra to pay out. Thank you. "
" I had already took on the extra insurance, however at the desk was told this wouldn't cover all the car, e.g. Breakdown etc , so had to buy extra insurance at the desk costing an extra £127.00 . How can this be ? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 08 October 2018
" Very good "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IAN - 08 October 2018
" Easy to book online with this company. "
" This was better than last time, which was booked via another company, but still waiting to see if the deposit is cancelled without any deductions as happened last time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ASHISH - 08 October 2018
" car issues. interrent were not supportive. "
" Car had issues and didn't start half way on our first day. took 3 hours for recovery van to come. No one in interrent could communicate in english. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JOSEPH - 07 October 2018
" N/A "
" I was worried by the terrible Google reviews, but it all seemed good to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by TIMOTHY - 05 October 2018
" Given the experience with Interrent through Auto-Europe I will never use them again. "
" One would think that pre-paying for a car rental should make a collection late at night relatively easy. NO! The PIN machine was broken at the desk and the staff refused to take manual credit card details and refused to provide a car. I had to use another company 'Gold Car' right next door who were fantastic and I could not recommend highly enough. Finally all back home and still no response from Auto-Europe and my money has not been returned! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by TOM - 05 October 2018
" Excellent "
" Excellent - Pick up and drop took approximately 5mins combined "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by WAYNE - 01 October 2018
" BEWARE "
" When I went to pick my car up from gold car I hand about a 1 hour wait and then found that they wanted €120 up front for a tank of fuel which only took €55 to fill, also another €180 for a insurance that they had invented and when returning my car there was nobody there for me to receive Am finishing early tonight so I will pick Grace up around 1700hrs, give or take 15 mins ... from the next weekend I have Grace I have nothing planned until Christmas so will have her every Friday and Saturday until then and if anything changes I will let you know well in advance, is there any weekends you have planned for Grace where I cannot have her?my fuel money back..... I will never use GoldCars Rental again... BEWARE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by CRAIG - 01 October 2018
" Worst car hire I have ever had worst staff worst service "
" Our car was given away as we were late and we had to pay another 170 euros to get another car!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by MARTIN - 23 September 2018
" love using auto Europe to hire vehicle but will now be careful which company I choose to hire from. "
" customer service are very pushy to upgrade your car and insurance. the vehicle had dents and scratches on the vehicle. they do not check the vehicles properly as I had to fill out accident report form due to vehicle damage that was on the vehicle when it was picked up. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by PAUL - 22 September 2018
" great service "
" good service , new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALEXANDRA - 18 September 2018
" Great "
" We were a little worried after hearing nightmare stories on trip advisor but we found Buget to be easy, straight foward, genuine and clear. We're yet to receive the deposit block release but I do not foresee any issues with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PANKAJ MORARJI - 17 September 2018
" Will Never ever use inter rent. I will pay more but will stay away from these crook rental company who just see euro notes when see a customer. "
" My flight was late and landed late. Upon reaching interdental counter the staff was forcing me to take insurance for tyres. Else she said there is no spare tyre and if tyre burst I will be charged 300euro and will not get replacement car. Also after reachingcar which was parked half kilometer away was found damaged and went back to counter she asked me to take photograph and bring back. I was tired and back and front between car and counter so many times. Some one else was there for four hours.when retuned car she asked me to park some where else than previously said. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ANN - 16 September 2018
" Great experience. Would Recommend "
" Good price, car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREW - 12 September 2018
" Rubbish breakdown policy, basically a scam to upsell the additional tariffs "
" Rubbish breakdown policy, basically a scam to upsell the additional tariffs "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by PAUL - 11 September 2018
" See above. "
" I was expecting an Astra or similar but got a Meriva which I consider to be an inferior model. But more importantly the car felt very tired with 50K plus km on the clock and a lot of cosmetic body damage. Also it had an alarming noise from the rear at low speed. I suspect it was a rear wheel bearing. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by LAURA - 11 September 2018
" It was very upsetting to find that what we had booked as full cover online we were then told we had to pay €172 on top In order for the car to be fully comp. If we hadn't of picked this option the other other was to block £800 on my credit card in case of damage. Not a great start to our holiday "
" It was very upsetting to find that what we had booked as full cover online we were then told we had to pay €172 on top In order for the car to be fully comp. If we hadn't of picked this option the other other was to block £800 on my credit card in case of damage. Not a great start to our holiday. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by EDWARD - 10 September 2018
" Paid for compact, got highly underpowered tiny car. No drop off instructions 5 euros of fuel cost me 40. Terrible company "
" Charged 40 for being 5 under fueled. Disgusting "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ABDALLAH - 08 September 2018
" Good experience would recommend "
" Very easy and quick process, took 5 minuets to finish paperwork, make sure check the car for any damage they miss to record. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 08 September 2018
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by LESLIE - 07 September 2018
" Prices was a rip off, looks all very good on the website but the people at the desk want stupid amounts of money to cover me. Along with this the car was not in a very good condition, lots of scratches and dents "
" Prices was a rip off, looks all very good on the website but the people at the desk want stupid amounts of money to cover me. Along with this the car was not in a very good condition, lots of scratches and dents "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by LORIN - 07 September 2018
" Thank you auto Europa for your advice "
" Warning if your rented already or if you looking to rent from them play attention. Before they give you the keys they will lie you saying we don't have this car and we can give you another one ,what you will not expect and sign the papers and giving them the credit card details you gonna pay for another car men's you paid for 2 cars, of course the second car is going to be more expensive. And if you tell them I paid already for the car the answer is going to be "you paid just for the basic insurance" at least this was happened with us 3 families ,all 3 the same story. After asking them we want to talk with manager because we know we paid for the car with insurance the magic was happened all our three cars have been founded at the exactly same price that we paid with insurance and our money for the second cars being returned to accounts. Interrent this is not nice way to do business with your customers.25.08.2018 Tenerife South Airport "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by MARK - 06 September 2018
" I think I said it all. Shocking experience. "
" I've never seen a hire car in such bad condition. Absolute disgrace. On the third day I drove at night to where we were staying which was 900m up and several miles into the mountains. One headlight didn't work and it was pitch black. The car was not roadworthy. So I spent that night and the next morning complaining until they agreed to replace the car. So I filled up, drove back to the airport and waited while they inspected the vehicle and then go another car in roadworthy condition. Very disappointed. Shocking that you can let an unroad worthy car be hired out. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by REUBEN - 03 September 2018
" No problems at all "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KELVIN - 03 September 2018
" AS ABOVE COST ME A EXTRA £140 IN EXTRA INSURANCE THAT IS FORCED ON YOU "
" CAR PARKED IN THE WRONG BAY ON PICK UP TOOK 30MINS TO FIND IT AFTER A LONG JOURNEY ON RETURN TOOK 20MINS TO FIND THE REP TO RETURN THE CAR NO PROBLEMS WITH CAR DID NOT LIKE THE WAY THE EXTRA INSURANCE IS FORCED ON YOU AT THE AIRPORT DESK "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 31 August 2018
" Poor. Not the service I paid for and feel cheated. "
" Upon arrival we were offered a Fiat500 as an identical car to a Nissan Micra as they did not have this vehicle. I was offered a Clio but on the basis that an additional 72 euros was paid. I highlighted that a Clio is a like for like replacement for a Micra and they state that there is a significant size difference. I highlighted that there is less than 1.6 cm in size difference (3.99m v 4.06) and they state that this must be taken up with the agents directly. Whilst I recognise t&cs state a like for like replacement in terms of size, why a 1cm longer Clio costs more than a Micra is preposterous. Had we been aware of this we could have saved 58 euros by booking an economy car elsewhere as your service was only 14 euros less and rivals guaranteed an economy car. I would very much like to see the additional payments I had to make refunded. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MARIA - 30 August 2018
" it was a complete TRAMP against clients by Autoeurope and Interrent we are completly disappointed with the 2 company we are sharing our horrible experience on every social media and among all our friends "
" Upppon Arrival to the airport WE were not able to take the car we reserved as our bank card was "debit card " not "credit". Thoth nowadays Credit card term is used, understood AS BANK CARD. In case we wanted to take the car we reserved and PAID FOR THE RENT WITH FULL INSURANCE INCLUDED aprx 26o Euros We were obliged to PAY FOR AN OTHER FULL INSURANCE called" Premium Security Package" for 268 Euro TO INTERRENT, THE COOPERATING COMPANY to deliver us a car, (same price as we paid to AuroEurope for 2 weeks rent with full cover insurance!) Than after PAYING THEM BY DEBIT CARD FOR THIS AND 100 EURO DEPOSIT they were OK to give us a car ! They ignored that our Previosly WE paid A Reservation WITH AUTOEUROPE THAT ALREADY CONTAINED A FULL INSURANCE FOR ALL DEMAGES!!! They, Interrent Said "we dont know that, we cant see what type of agreement you have with Autoeurope and we just want to insist on the Credit card , if no credit card we must pay for this Premium Security" At the and we were able to take away a car THAT COSTED EXACTLY THE DOUBLE PRICE!!! Unacceptable policy !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by OLIVER - 30 August 2018
" Very poor customer service when broke down cost us £250 even though cover was required and a taxi reciept still hasn't been reimbursed from 2 weeks ago as they had no one to take us to onward destination to provide a new car. Ruined my holiday. Will definetely not use again. "
" Very poor customer service when broke down cost us £250 even though cover was required and a taxi reciept still hasn't been reimbursed from 2 weeks ago as they had no one to take us to onward destination to provide a new car. Ruined my holiday. Will definetely not use again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by STEWART - 28 August 2018
" Auto Europe always good , cannot fault them "
" The car had about 44000km but their were over 20 dents and scratches on it from small to med size which made me nervous , it's a Shame they present a vehicle in this condition without fixing them first "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by BRADLEY - 27 August 2018
" As stated above. The excess insurance I purchased turned out to be unnecessary due to the terms and conditions of interrent. Very frustrated with that surprise as a start to my holiday. "
" The audacity to charge a further 65 euros for the week was outrageous!!!! And autoeurope have to take some blame as the terms don't state that not taking out their cover could result in the loss of the vehicle for something trivial like a flat tyre! Shocking and wish I did not buy the excess insurance... As it was unnecessary. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ADRIANA - 27 August 2018
" All very good "
" the hire went very quickly and drop off very quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ULISSES - 26 August 2018
" Great value for money, brand new car, easy booking and fast service.. would recommend "
" Staff friendly and fast pick up. Almost brand New car. Drop off box for out of hours return excelent. Just missed confirmation email that car return was ok and nothing to be charge. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 26 August 2018
" Very helpful "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by VICTOR - 24 August 2018
" scam on pick up plus £100 almost second scam on drop off of £390' never again will I or all know use you or interrent. it is in fact criminal. "
" this was a scam from start to finish at tenerife air port. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by TEWODROS - 24 August 2018
" Excellently "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DOMINIC - 18 August 2018
" Being accused of damaging a car because of a mistake by your employee is rubbish customer service. No supervisor existed for me to talk to. No one listened. Just awful. Never again with interrent. You need to check your cars properly before handing them over. "
" 1) When picking up the car, the staff pressured me into taking extra insurance which clearly isn't worth the paper it was written on. 2) The insurance didn't cover anything 3) There was pre existing damage on the car, which was logged in the wrong place by the company. I did not cause this damage, but I am being charged for it. This is disgraceful. I was accused of lying. 4) The car was dirty 5) I was told to return the car to the wrong place 6) The claim form was not translated for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ALAN - 16 August 2018
" See question 3 "
" Was unhappy when I was asked to put an £800 deposit on my credit card, this should be made cleare at purchase, as I paid for the excess waiver I was very surprised by this, was confusing at the time, I was also charge a fee for being outside 11pm when I collected the car, which was out of my control. No one ent through over the car looking for damage when I collected it, somthe next day I had to check and spent a lot of time trying to call to explain where small damage was slr adynon the car to be told just to email the pics, this could have been said at the time and save me 2 hours messing around on my holiday, want happy no one was there to check th car when I took it back, was in constant fear over the week regarding my £800. Will make me think twice about ever using car hire again "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by STEVEN - 14 August 2018
" Really efficient, easy service, car in great condition. "
" Really easy process, car pick up at Airport, car drop off at airport. Interrent desk inside airport. Car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by AYODEJI - 13 August 2018
" Excellent online price and rental provider with competitive prices "
" Old car with loads of scratches. Customer experience was great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by ALAN - 02 August 2018
" Very unimpressed - see 3. "
" When returning the vehicle Thrifty claimed that some peeling paint on one part of the bumper constituted 'damage' and demanded 185 euros. There was no dent or gash - just a couple of patches of peeling paint (each about the size of a 1 euro coin). It's totally unacceptable behaviour and nothing less than extortion. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ALEX - 31 July 2018
" Good "
" Bit disappointed that the Volkswagen Up that we chose wasn't available. Fiat 500 was fine and worked well for us. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GRAHAM - 29 July 2018
" Think I was charged too much 40 euros quoted 70 on receipt when I returned car going to check on my bank statement "
" Waiting too long at counter to collect car only one person on the desk "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 24 July 2018
" think that is not a good idea, the car was good when we got it but the whole experience was a nightmare and very stressful. "
" after ringing yourselves to say we had a change of flight, and it would be two days latter, asked you to inform the renter, when we arrived plenty of cars available, but had cancelled the reservation after 24 hrs ,had to rent for one day to get to accommodation ,then go back to airport next day after getting in touch with your selves and re renting for 3 days less and paying more money again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by JESUS MOISES - 22 July 2018
" Easy booking and good rental price "
" The vehicle was dropped off on 19th July, and no defects or issues identified or reported. As of 22nd July, the €300 deposit has still not been released back to me "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IMOGEN - 11 July 2018
" Very positive experience overall, quick and easy to book, collect and drop off. "
" Easy to collect the car, We were sold breakdown cover for an additional 65 euros upon collection which tripled the cost. Although this was optional the staff strongly advised we take it as costs could be upward of 300 euros if we had a flat tyre. Other than that the staff were very friendly and drop off was really quick and easy! Very happy with our experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by WOJCIECH - 08 July 2018
" i recommend auto europe "
" very good comunication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DONAL - 24 June 2018
" Autoeurope was very good value and good advice offered throughout. "
" The pressure applied to me at the reception to take an upgrade car and all the additional insurances was most unpleasant. Having to sign a form to say if I had an accident or a major fault I would not get a replacement car if I didn't take additional insurance was most distressing. I would not rebook with this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by MATTHEW - 23 June 2018
" As above. "
" Lost my credit card, no provisions were made for this. Offered to pay a cash deposit and was told no. Not even a refund offered as a goodwill gesture. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by COLIN - 22 June 2018
" Really impressed, good service throughout. Regards. Colin "
" All staff, from booking in to booking out, were very friendly and helpful. I would also like to congratulate them, and management for employing them, on their very good spoken English. All were very competent and knowledgeable. Thank you for making our holiday even more enjoyable. Kind regards. Colin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by WILLIAM - 21 June 2018
" Terrible "
" Unable to pick car up at airport as staff were insistent I had to pay €800 deposit "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by STEFAN - 18 June 2018
" Overall I had a good experience. "
" Very pleasant all round, just wish the car had been cleaned as it was very dirty outside and inside was very dusty and had splash marks of something on the inner door panels. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by GARY - 14 June 2018
" Ruined my holiday and kept my money. Completely inflexible rules. For example, even to submit this stupid form I have to search around and find the voucher number, or else it will not work, making it even more tedious and unforgiving than it already is. "
" Paid for the car but there was a problem with the deposit, so ended up with no car. Totally ruined my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by NATALIE - 25 May 2018
" Na "
" Only one member of staff on the counter despite being a very busy time. Customers before me were having issues one with what they had been charged and another with being told their booking was cancelled. I got to the counter and was upsold a insurance package at a cost of approx £8. Something I confirmed verbally. The man at the counter took my card details for the payment instead of using a chip and pin machine. And then mid way through my holiday I discover via my banking app that I was charged £60 odd as this charge was per day! The car rental was only £40 for the week so I wouldn't have agreed to pay this if I had known as I had excess protection from home. I tried ringing customer service to be told they couldn't do anything. I then went to the counter at the airport to be told they wouldn't cancel it for the rest of the holiday and refund me I could only deal with customer service via email. After very rudely stopping dealing with me to deal with another customer after i had stood queueing for 40 minutes because yet again they only had one person on a counter with 4 computers. I emailed to receive a very quick response now over 2 weeks later to say that they won't be refunding. Awful experience with them from start to finish. The car was ok but the service was shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ALAN - 22 May 2018
" would not recommend if service like this is normal. "
" I booked this vehicle as it was on airport terminal. On arrival I went to Interrent desk in terminal but after queing for 30 mins was told as I had a contract to go to office in the car park. This car park was as far as possible from the terminal not great with 3 suitcases and being 72. Having got to the office I was told to take a ticket for a further queue. A number of people were there waiting one had been there for 2 hours. I was told I could pay 28 euros to get a faster service. This is wrong and have never seen this before. I have a photo of this sign in the window. Eventually I was seen and got the keys for the car 1 hour later. There was also a hard sell for different extra insurances which I refused as I has excess insurance from England. I have been to Tenerife Airport twice a year for 30 years and I have never had this hassle from any rental company there. Interrent were the pits. I hope you act on this information and I can be contacted on this email if you wish me to sent the photo. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by CRAIG - 18 May 2018
" It was unclear as to which office in the rental car park we had to return the vehicle too. We queued at the pick-up office for 20 minutes before being told that we should go to the other office. Check-in was a little slow as we were asked to consider extras which I made clear at the start of the conversation that we did not! "
" None "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALBERT - 14 May 2018
" Car was in very good condition and good value for a week's hire. "
" Could have provided better info on where to drop off the car on return. I had to stop 3 times before finding the correct place. A simple notice like 'Interrent Car Return Point' is all that would be required "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by COLIN - 14 May 2018
" Using Auto Europe is very easy and gives a range of options to choose from. "
" Very cheap hire charge. Any extras are very expensive eg 2nd driver charge about twice the original hire charge. Hard sell of insurance when picking up the car ( I have annual insurance so never succumb!) "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by GILLIAN - 13 May 2018
" Can't fault them "
" Efficient staff ,explained details well.The car was brand new! When we brought the car bk same efficiency with the staff. Very happy with this company no funny business,have been treat badly with car hire companies in Spain before .This time faith has been restored. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SUSAN - 13 May 2018
" Fine, good experience as always "
" Attempted to make me upgrade to a different group at quite inflated weekly cost compared to original price for this model. I had a short wait to pick up the car, was met on return so no problems. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MADAN - 13 May 2018
" The car had a lot of damage to the bodywork. It should not have hired out. Also, looking at the rugged terrain of the country the car was not powerful enough to cope with it. "
" We had to wait for a long time to collect the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by VERINA - 09 May 2018
" Overall the car was very good value and service with Interrent was good "
" There was a very long wait at the counter in the airport; There was some sales pressure to upgrade the car and also purchase additional insurance for breakdown cover, as I already had excess insurance; I was given keys to a car which was blocked in; The car that I ended up with wasn't that clean "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by TERENCE - 04 May 2018
" booking through yourselves was easy and straightforward but i would never use interrent again "
" very aggressive counter staff when trying to get you to purchase extra insurance. when i declined as i had purchased your insurance, i was shouted at and told i was being irresponsible for not taking more out. i was laughed at and made to feel stupid in front of a crowd of people so in the end i purchased the insurance just so that i could leave "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MARIUSZ - 02 May 2018
" . "
" Quick and easy when collecting and return car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRIS - 30 April 2018
" Apart from collapsing suspension on front wheel which could have been catastrophic at speed, Fine! "
" First car, Renault Megane, nice car. Some minor damage but not very clean. Unfortunately suspension on front right wheel collapsed when going slowly on roundabout. Had just left a motorway and had it happened then the result could have been catastrophic! Replacement car, Opel Astra, ran well. Had lots of minor paint damage and small dent, but did the job well. Staff good on vehicle return. Still waiting for feedback from garage on Renault. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by CHRIS - 30 April 2018
" Apart from collapsing suspension on front wheel which could have been catastrophic at speed, Fine! "
" First car, Renault Megane, nice car. Some minor damage but not very clean. Unfortunately suspension on front right wheel collapsed when going slowly on roundabout. Had just left a motorway and had it happened then the result could have been catastrophic! Replacement car, Opel Astra, ran well. Had lots of minor paint damage and small dent, but did the job well. Staff good on vehicle return. Still waiting for feedback from garage on Renault. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by CHRIS - 30 April 2018
" Apart from collapsing suspension on front wheel which could have been catastrophic at speed, Fine! "
" First car, Renault Megane, nice car. Some minor damage but not very clean. Unfortunately suspension on front right wheel collapsed when going slowly on roundabout. Had just left a motorway and had it happened then the result could have been catastrophic! Replacement car, Opel Astra, ran well. Had lots of minor paint damage and small dent, but did the job well. Staff good on vehicle return. Still waiting for feedback from garage on Renault. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ANGELA - 29 April 2018
" Not enough room to say what I feel. "
" The staff are so rude would not of booked if I had know it was gold car I missed that on the booking. I find the staff some of the worst I have ever experienced. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by ACESON - 29 April 2018
" Scored 6 as had a problem receiving the voucher via email however customer services were really quick to respond and sorted the issue. Scored a 6 as the actual car rental experience was extremely disappointing. "
" I have sent a separate email to provide feedback on our visit. Counter member of staff was extremely rude, overcharged us for the rental and the car we were given was in an awful state. What was reasonable car hire for around £30 ended up costing over £120! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by RICHARD - 28 April 2018
" Good value "
" Efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by OLIVER - 05 July 2015
TENERIFE, ES - Reviewed by MICHAEL - 17 June 2015
" Delay in pickup due to long queue at the Avis desk "
TENERIFE, ES - Reviewed by DARREN - 16 June 2015
" The car was dirty both inside and out. I told the lady on in the cabin, and she said they can get the car cleaned but would take about half an hour. We decided not to have it cleaned as we had been traveling for 8 hours and did not want to waste any more time. "
TENERIFE, ES - Reviewed by MICHAEL - 15 June 2015
TENERIFE, ES - Reviewed by VILIUS - 04 June 2015
TENERIFE, ES - Reviewed by PETER - 03 June 2015
TENERIFE, ES - Reviewed by CHRISTOPHER - 29 May 2015
TENERIFE, ES - Reviewed by ERIC - 25 May 2015
" Very easy to book on line. Excellent value. "
" At the check in desk they tried very hard to sell me extra insurance cover for 72 euros, when I told them I had already paid for extra cover when I booked the rental they told me it was not valid. The car was fine, if a little under powered, but it did the job "
TENERIFE, ES - Reviewed by CHRISTOPHER - 08 April 2015
" Good price with no hidden extras on insurance. "
" Good advice given on choice of vehicle and cheap upgrade offered. Very economical vehicle in as new condition. "
TENERIFE, ES - Reviewed by NEIL - 30 March 2015
" Simple to use website that makes it clear which suppliers will swindle you for fuel pre-payments. "
" Airport desk and car park location were great. The car was a bit dented already, but drove fine. "
TENERIFE, ES - Reviewed by GRZEGORZ - 22 March 2015
" Finding a good deal was nice and easy. No hidden charges or nasty surprises. I will definitely come back to Auto Europe. "
" Renting a car with Avis was easy, quick and pleasant. It was the first time for me and after reading reviews of different companies I was a little afraid. But in the end I found staff to be very friendly and helpful, I paid exactly what I was supposed to and there was no nasty surprises at all. I would definitely use Avis again. "
TENERIFE, ES - Reviewed by MALCOLM - 06 March 2015
" Excellent value "
" Excellent vehicles & value "
TENERIFE, ES - Reviewed by PIERRE - 17 February 2015
" Trouble free and very efficient service given by all local personnel very good company to deal with. "
" Excellent overall experience both with local staff easy collection and return no fuss and very efficient. Tenerife airport has one of the easiest car renting facility you can find and Avis is a good choice to make when deciding to Rent a vehicle to explore the island. The cost incured is minimal compared to other countries. I strongly recommend Avis "
TENERIFE, ES - Reviewed by JOHN - 05 February 2015
" Simple to use website with prices clearly displayed. "
" Very helpful staff who offered options without being too pushy. "
TENERIFE, ES - Reviewed by MIROSLAW - 04 February 2015
" will be good if we have choice no with model just with capacity of car "
" will be good if we have choice no with model just with capacity of car, car was weak but we travel for all tenerife "
TENERIFE, ES - Reviewed by PAUL - 02 February 2015
" Especially liked your suggestion to pick-up full/return full and ability to filter choice on that. I only used E20 in a week, so to fill/return empty would have been a waste. "
" Avis were extremely busy on arrival, I had to wait c. 5 mins for my car to finish being cleaned, and they missed scratches on the "condition" map. However, they were very friendly and polite and quickly amended the paperwork. As with all car hire, always check that previous damage has been mapped. "
TENERIFE, ES - Reviewed by ALAN - 21 January 2015
" Easy transaction "
" Polite and friendly staff "
TENERIFE, ES - Reviewed by COLIN - 12 November 2014
" Really good service impressed . "
" Tried to sell me very expensive extra insurance also was reluctant for me to take car full of fuel and return ito full told it would be cheaper to buy fuel of them this was not true had to insist on take car with full tank of fuewas also told no damage to car but inspected it before leaving and interior and bodywork damage Just not professional and seem they just wanted to extract extra money for me we had purchased a year extra insurance for 36 euros A visit wanted 140 euros for 7 days this was more than the cost of car hire had to point out on Avis Web site it say car hire includestation all insurance once we had sorted thisafter out and refused to buy there insurance they didn't seem as helpfull . "
TENERIFE, ES - Reviewed by THOMAS - 02 September 2014
" Great rental at a wonderful price - keep up the good work and we will keep renting. Stopped renting with Holiday Autos as they changed. Their loss is your gain! "
" Rental vehicle was a little scratched and scraped on the outside, however, rental went well and vehicle was fine. Always worry they will take money off our credit card after rental as no receipt is ever given at end to say all OK! "
TENERIFE, ES - Reviewed by DOUGLAS - 26 May 2014
" good service-nice people "
" very helpful "
TENERIFE, ES - Reviewed by IAN - 06 April 2014
" See below, same comment applies. "
" Paying for a full tank of fuel at point of hire is a good way for Hire Company to gain extra money. I used the car a fair amount, but returned the car at the end of the week with almost a half tank of diesel left - it is almost impossible to use it all. A much fairer system would be to pay just for fuel used, by returning the car with a full tank. "
TENERIFE, ES - Reviewed by VALERIE - 30 March 2014
" Very easy to use website, competitively priced. "
" Easy pick-up and return. Good condition car supplied, better model than expected. "
TENERIFE, ES - Reviewed by NIGEL - 29 March 2014
" I've used meny rental companies in Tenerife but auto Europe are by far the one that I will always use again an will be making another booking layer this year "
" Prompt as usually I wait up to an hour to get served which is why I would use you again. "
TENERIFE, ES - Reviewed by PIERRE - 19 February 2014
" Make sure car maintenance is carried away before delivery to customers "
" Well organised pick up and drop off services with a smile except that the car I was given had a broken rear windscreen wiper and that the petrol gauge did not work showing all the time an optimistic tank content. I almost ran out of petrol on my way back to the airport. Other than that everything was OK. "
TENERIFE, ES - Reviewed by EDWARD - 12 February 2014
" all excellent no problems at all "
" Europcar only had one guy on reception so I had to queue for 30 mins - otherwise OK - VW Polo was great. "
TENERIFE, ES - Reviewed by GORDON - 10 February 2014
" Very satisfied with booking system. "
" Prompt efficient service both at pick up and drop off. Car was clean and in good condition. "
TENERIFE, ES - Reviewed by REGINALD - 06 February 2014
" Very happy with the service I received from Auto Europe "
" Very satisfied "
TENERIFE, ES - Reviewed by ROBERT - 02 February 2014
" Everything went well with the car, collection and drop off were very efficient, but whilst I used a full tank of fuel on my 10 day hire, I believe people hiring for 4 days upto 7 days could well be penalised. "
" Very efficient "
TENERIFE, ES - Reviewed by KEITTH - 28 January 2014
" no problems "
TENERIFE, ES - Reviewed by WILLIAM - 28 January 2014
" i have used your service many times and have always been very pleased. "
" the lengh of time in queue as the process of filing in the documents is slow. is it not possible to have everything pre down and why was the car not checked and damage pre recorded. i thought the car gear box was noisey and not very good. "
TENERIFE, ES - Reviewed by PETER - 12 December 2013
" Easy to use web-site. "
" Good helpful staff. No waiting for either collection or drop-off. "
TENERIFE, ES - Reviewed by JEREMY - 05 November 2013
" I initially reserved a car with a full to full fuel policy. Unfortunately the voucher stated the fuel policy was full to empty. However this was sorted out quite quickly by a phone call to the Auto Europe Customer Service Team. "
" The car provided was a VW Polo which was great. The pickup and drop off procedure was very efficient. "
TENERIFE, ES - Reviewed by TREVOR - 21 October 2013
" Absolutely no problems at all. "
" Very good, no problems, no hard sell trying to get us to upgrade from the car we had chosen like some companies do. "
TENERIFE, ES - Reviewed by MAITE - 26 June 2013
" car clean, and recent "
" the only thing... I paid 30 euros for the GPS wasn't work well. no uplate sine 1 year minimum so lot of roads it doesn't know or change. and it stay mode n/s/w/e so it mean it doesn't move the location with me so some time it was dificulte to see exatly where i have to turn. "
TENERIFE, ES - Reviewed by WADDELL - 20 April 2013
" Service first class. "
" The only comment was that the exterior was not washed and windsceen not clean, otherwise the vehicle was perfect. "
TENERIFE, ES - Reviewed by GLYN - 03 March 2013
" Cost of full tank of petrol seemed high "
TENERIFE, ES - Reviewed by PETER - 13 February 2013
" I have used Auto Europe before with no complaints and the booking this time was easy. However please see my comments about GoldCar LV below, a company which I think you need to take a further look at regarding the transparency of their pricing. "
" Their policy re paying for petrol used is subsidising their rental fees (which appear low), and therefore the figures quoted for rental are not transparent. I paid 85 euro for a full tank of petrol on a Seat Ibiza, with prices in Tenerife at 1.13euor per litre. Any fuel left in the tank therefore is then charged again to the next hirer. I would expect to pay approximately the same price for filling up my 3 litre Lexus at current UK prices and this has a much bigger tank. In the end, this was no cheaper than hiring from what may have initially seemed to be a more expensive company. In addition, insurance was not as comprehensive as expected, and I felt I needed to upgrade this on arrival at airport rental office. "
TENERIFE, ES - Reviewed by JOHN - 03 February 2013
" Long queue to pick it up. otherwise very good "
" Have more staff when they know a lot of flights are arriving with car bookings "
TENERIFE, ES - Reviewed by ROGER - 31 January 2013
" Good booking process. Good price. I do not like the policy of collect car full of fuel, return car empty. "
" Good car but: (1) A very hard sell on Goldcar extra insurance. (2) Salesman tried to charge us for extra insurance, even though we had declined. (3) We were overcharged for a tank full of fuel. (4) Collect full - return empty fuel policy encourages frivolous use of car. (5) No liquid in screen wash reservior. "
TENERIFE, ES - Reviewed by MARCIN - 29 January 2013
" Great "
TENERIFE, ES - Reviewed by JOHN - 20 January 2013
" good service and price car went back 3/4 full of fuel!!!!! "
" have used before dont like the fuel policy,will have to do taxi runs to use a full tank in 14 days. "
TENERIFE, ES - Reviewed by CHARLES - 17 January 2013
" We were very satisifed however we were not so pleased about the fuel cost surcharge for a group 1 car being the same as for top of the range car. Group 1 cars have much smaller tanks, and we were not made aware of this. Therefore we would not recommend you to other people despite the fact that we have rented for the last week of our holiday. "
" Everything went very smoothly at the airport and were quickly supplied with a car which was quite new. "
TENERIFE, ES - Reviewed by PAUL - 07 January 2013
" easy to use will use again "
" car was clean and looked new met expectations will use again "
TENERIFE, ES - Reviewed by KYRIAKOS - 17 December 2012
" The price was fair and the process very simple. "
" Quick service and very simple process. "
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