Auto Europe
- North America
- Central America
THRIFTY AUSTRIA CUSTOMER REVIEWS
- 6.9
- 7.5
- 8.5
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY AUSTRIA Car Rental Reviews
Average Rating for Thrifty :
SALZBURG, AT - Reviewed by ADAM - 17 March 2025
" Nothing more to add. "
" Generally very good and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DEREK - 05 March 2025
" Auto Europe always come out tops for searching the best car hire deals. Always helpful customer services if an issue. "
" Thrifty alwayst provides good clean reliable cars. Check in desk at Salzburg always staffed with friendly helpful staff who speak excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 05 March 2025
" Key cost conditions reaping to cross border travel buried in the far end of small print smacks of unfair and sharp practice "
" Deeply disappointed to find key cost information buried in the last clause of the last page of the contract No discussion of vehicle condition before or after rental "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by RICHARD - 26 January 2025
" All very well done "
" All very well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 06 January 2025
" Very good vehicle no long waits and confirmed vehicle all in good order within 1 hr of return "
" Friendly and efficient staff at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ERIK - 05 January 2025
" Only problem with AutoEurope is that they keep insisting that UK driving licences will holders require an International Drining Permit which is not true. "
" Good experience and reasonable price this time, but usually find them too expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 31 July 2024
" I have a problem with the information received from auto Europe regarding 'cross border charges'. I am extremely unhappy with the charge of £133 made by Thrifty for 7 days border crossing. I have not received a reply to my email of 22 July. Your quotation and subsequent online booking terms and conditions of 1 July contain no information within the travel restrictions section on any potential or actual cross border charges. This was misleading. This information is essential to have before choosing the hire, particularly since car hire in the Austrian Tirol makes travel into Germany almost a certainty. Your site information provided on International Car Rental Travel Fees states "border crossings in Western Europe are relatively easy, traveling between countries is almost always permitted free of charge." is misleading. As Thrifty subsequently charged for border crossing this information should have appeared in the quotation and booking terms. It does not and I have screen shots which show this. This inclusion would have informed my choice of hire company. The booking confirmation does show a gps included to be paid locally which was actually included in the hire. Equally misleading is the voucher terms regarding the responsibility of hirers for local toll stickers. Toll stickers were provided by the hirer but the information was not included in the 'Rental Includes' section of the voucher. Your reply of 22 July from reservations said "the information about travelling to other countries was included in the terms and conditions you accepted" but this contained other general either misleading or non applicable information. Information on cross border charges did not appear in the rental exclusions section of the hire voucher. In summary, customers can not rely on your hire quotations or confirmation to carry all of the necessary information to make an informed judgement on which car hire to use. That information might only be obvious at the point of collecting a vehicle which is far too late. I await your reply before reviewing how to proceed. "
" I have a problem with the information received from auto Europe regarding 'cross border charges'. I am extremely unhappy with the charge of £133 made by Thrifty for 7 days border crossing. I have not received a reply to my email of 22 and 29 July. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by IAN - 21 June 2024
" as above I assume "
" possibly the easiest car hire process I've been through. Airport staff were excellent, the whole process to get the car took a few minutes, normally this can take a long time signing forms, waivers etc. and after a long flight this can be a pain, so thanks to the team for making this simple. The drop back was equally good; just dropped the car at the drop off spot and headed to my flight. Will use again, thank you!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DEREK - 17 June 2024
" Very prompt and friendly service "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by MARTIN - 17 April 2024
" A fast, efficient service. Car was perfect for my needs "
" As expected, another excellent service given by Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SIMON - 26 March 2024
" Smooth and stress free "
" Friendly desk staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JEREMY - 19 March 2024
" There were a few marks on the car that were not in the condition sheet. When these were pointed out, the guy was very thorough and actually found a few more "
" Very amenable "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by RICHARD - 19 March 2024
" Efficient process "
" Good customers service at check in and returneffi "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by NEIL - 11 January 2024
" Whether I recommend Auto Europe to anyone depends on how my very legitimate complaint is handled. "
" No good at all. The staff were aloof and gave very unhelpful advice which I am disputing. I was told that tolls in Austria were included and I could use the prepaid lane. I did that and now have received a fine which I absolutely refute. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KLAGENFURT, AT - Reviewed by MARTIN - 09 January 2024
" Auto Europe has never let me down "
" Once again, another reliable booking through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DIETER - 09 January 2024
" Cheaper then other companies, same quality of cars. "
" fast service, very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 23 July 2023
" H "
" H "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by ALISON - 13 July 2023
" A very good experience. Thank you "
" Quick & easy service. Car a little expensive. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GARY - 07 July 2023
" No problems at all "
" Very smooth hassle free service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ABDULLAH - 04 July 2023
" Dear Team, On 9th may 2023, I booked a Mercedes Vito car,on auto Europe, after landing Salzburg airport I went to the vendor to pick my car. However the vendor is advising me that no car is available, I was not informed prior regarding the same.this is not at all accepted. Request you to refund my money back.Please find the attached document for further information. My voucher number:5440475 "
" Dear Team, On 9th may 2023, I booked a Mercedes Vito car,on auto Europe, after landing Salzburg airport I went to the vendor to pick my car. However the vendor is advising me that no car is available, I was not informed prior regarding the same.this is not at all accepted. Request you to refund my money back.Please find the attached document for further information. My voucher number:5440475 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KLAGENFURT, AT - Reviewed by MARTIN - 15 June 2023
" Car hire that's a well oiled machine. Thank you "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEPHEN - 01 March 2023
" Lufthansa cancelled our flights to Munich 20hrs before departure. The nearest airport we could get a flight to was Innsbruck the following day, but rather than helping me to change the booking you charged me £90 for cancellation for my Munich booking and refused to help me complete a booking to Innsbruck. Really poor show. Wouldn't recommend you. "
" very second rate service. only one operator on. drop back was just bizarre! Inspecting the vehicle took 20 mins, she went over it with a magnifying glass. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 4
VIENNA, AT - Reviewed by JONATHAN - 05 January 2023
" Absolutely dreadful and I'll be advising my credit card company to stop the payment "
" The Car I order was BMW x3, the car I was provided was Ford Koga ... I've check and compared the manufacturer's specifications and the basic models are enormously different by 8000 euros Further more, I have no idea who I'm dealing with AutoEurope, Herts, Thifty car... the confusion is ridiculous To add, the vehicle drop off with luggage and family of small children is absolutely shocking I will never hire a car from your com Again and I'll be contacting my credit card company to cancel the payment under sale of goods act online for misrepresentation I give you 7 days to respond with offer of reduced fee for the car that's been provided and the hassle and inconvenience I've experienced "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by ALEXANDER - 25 December 2022
" Thank you "
" Very easy to use "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by CHRISTOPHER - 05 September 2022
" When we returned the car, the staff member came to inspect the car and told us it needed a deep clean as it was so dirty which would be €40. There were a few crumbs on the floor so we were very surprised. Then a "friend" of his came and said he would do it for €30 cash. We rejected this then took the car took the gas station to give it a 1 min vacuum which rendered it spotless and went to return it. When we got back, the staff member circled the car 4 times looking and looking for something. Eventually he found a tiny 2mm silver paint fleck missing from the beading around the boot and told us we must pay him for this. This was not us, there was no scratch and could only have been a bit of wear and tear. (We have a photo). This guy seemed determined to find something to charge us extra for, and we are convinced he must get some sort of commission/kick back from Thrifty for any additional charges he can get away with. It was honestly pathetic and dishonest on their side, and I would not use them again. "
" When we returned the car, the staff member came to inspect the car and told us it needed a deep clean as it was so dirty which would be €40. There were a few crumbs on the floor so we were very surprised. Then a "friend" of his came and said he would do it for €30 cash. We rejected this then took the car took the gas station to give it a 30 second vacuum which rendered it spotless and went to return it. When we got back, the staff member circled the car 4 times looking and looking for something. Eventually he found a tiny 2mm silver paint fleck missing from the beading around the boot and told us we must pay him for this. This was not us, there was no scratch and could only have been a bit of wear and tear. (We have a photo). This guy seemed determined to find something to charge us extra for, and we are convinced he must get some sort of commission/kick back from Thrifty for any additional charges he can get away with. It was honestly pathetic and dishonest on their side, and I would not use them again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KAREN - 19 March 2020
" We had to cancel due to coronavirus and got a blanket "you cancelled within 24hours tough luck" practically automatic response. This isn't the level of customer service I've come to expect from your company. It feels very unsympathetic. "
" Was unable to take up hire due to coronavirus "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by RUSSELL - 05 March 2020
" Alright "
" Car was missing it's hub caps - I understand why, but this wasn't on the paperwork "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by DAVID - 16 January 2020
" check in and return relatively easy , I'm still waiting for my credit card to be unblocked "
" By and large I am satisfied - apart from the fact that my credit is still blocked -the car was returned full and in undamaged condition on the 13th Jan - could you please check with the hire firm that they have lifted the block ? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by JURRIEN - 12 January 2020
" All was satisfying "
" All was satisfying "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by NICHOLAS - 10 January 2020
" Great rental experience "
" Excellent company with great staff - great quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NEIL - 31 December 2019
" As above "
" Pick up opening hours were advertised as 10pm Actual opening hours were 7pm Had to pay an extra 36 euros for outside penning hours "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BENJAMIN - 14 July 2019
" Been told I had to pay 1,900 for protection at the desk but already had paid for it "
" Wrong type Of car way to small and got told to stop moaning "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by ROY - 15 October 2018
" Auto Europe very good "
" Not happy wanted to charge for German and held 190 euros in case we did not fill diesel up also no simlcard in sat nav they think i took it not true "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EMMA-LOUISE - 11 September 2018
" . "
" The lady who we picked up the car from was quite rude and abrupt. However when we returned our car that lady was very helpful, kind and did an amazing job. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by IVOR - 05 September 2018
" All ok "
" The drop off was very poor. It was a Thrifty hire but nobody informed me that the return location was to Hertz and so I spent a lot of time looking for the Thrifty return bay only to find that it was Hertz! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JULIAN - 30 August 2018
" I don't expect to have significant extra costs sprung on me when I pick up a hire car. "
" When I picked up the car I was told that I would have to pay extra to take the car outside Austria. This was not made clear when I booked it. Also, the tyre pressure warning light was on and one of the tyres was damaged. Finally I was told I could not take the car into Italy, even though before I booked it I mentioned I was going there. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by GARY - 16 August 2018
" As my flight was delayed i was advised my booking was void and i could not collect the car the following morning. Absolute daylight robbery, never again "
" As my flight was delayed i was advised my booking was void and i could not collect the car the following morning. Absolute daylight robbery, never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 16 August 2018
" Excellent in every respect "
" No problems.Received upgrade when collecting car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINZ, AT - Reviewed by MARGARET - 05 August 2018
" I would not reccomend because of the experience of thrifty I will not use again I found this especially stressful and still ended up out of pocket by 260.00 euro + charges interest on top of the rental charge because they didn't come to check the car if I get the chance to leave Negative feedback on a public forum I WILL do so very bitterly disappointed "
" We rented a car from Linz airport no inspection of car when we tried to get employee to walk the car just kept saying is ok is ok we spotted damage to the bonnet (chipped paint) we tried again to get the desk clerk to inspect to no avail tank wasn't full when we returned car no staff on duty and they billed my car for almost £1200.00 it took serval frustrating emails they then finally admitted that the damage was existing but still made the charge to my cc more frustrating emails I was told would be refunded back to card .... it wasn't be warned do not use this company they are thieves and charlatans "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARTIN - 18 July 2018
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 15 July 2018
" See Above "
" I used Thrifty in Cyprus in April this year and the experience couldn't have been so different. Brilliant in Cyprus awful in Austria. I booked a large car, Peugeot 3008 or similar. I am 6ft 4 inches and have a bad knee (awaiting operation) so needed the higher car from the ground to slide in plus my wife and daughter are also tall and the leg room in the rear of the V40 was poor. I was given a Volvo V40, we were told there was no P3008 cars available so assumed the V40 was a similar spec to the Peugeot 3008. Nice car but unbelievably difficult to get in and out of. When my daughter went back to the desk to ask about changing the car there was no one there. (It was Hertz on all the fascia and on the desk). We were tired and hungry as it had been a long day so we drove to our accommodation. The next day I called the desk at Salzburg airport. The lady staff member who dealt with my call had virtually no customer service skills and talked me down a lot of the time. I begged to differ on the Peugeot 3008 being in the same group as the V40 but she really didn't show any interest. I am not a complainer by nature. on the contrary I gave an excellent review to the folks in Cyprus who were brilliant. However I felt as though I was asking for something I wasn't entitled to, a moaning customer. On dropping the car off there was no one at the desk for 20 minutes and a queue was building. We went to the garage to look for someone and outside the terminal but to no available. There was a key box to drop off the car keys but in ALL my previous rentals the car is supposed to be checked over in order to give the deposit back. Eventually a girl arrived and booked us out and took the keys. She had been checking cars in somewhere. The phone on the wall to call for assistance in the event of the desk being empty was faulty so we couldn't find out who or when someone was going to attend to the customers. The car wasn't checked (I would have preferred it to have been) and we went to get our flight. I must say that both of the girls on the desks gave us a good service. Its a management fault to expect them to do so much and not provide enough pairs of hands for all the service, bookings and checking of vehicles to be done properly. The upshot was that we didnt take the car back as we really didn't have any confidence in the service level and expectations and felt that it would have been a wasted long journey back to the airport, following the telephone conversation, so my daughter drove most of the time. It was still a massive and very painful effort to get in and out of the passenger side for me and a squash in the back of the car ( the front seats had to go as far back as reasonable as we are all tall). I look forward to hearing your response. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JORDAN - 05 July 2018
" Overall a very good service and will use them again "
" Excellent English speaking operative at the desk made for a very easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9