Auto Europe
- North America
- Central America
THRIFTY FRANCE CUSTOMER REVIEWS
- 7.7
- 7.9
- 8.5
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY FRANCE Car Rental Reviews
Average Rating for Thrifty :
LIMOGES, FR - Reviewed by MARGARET - 14 September 2025
" Prompt and efficient as always "
" Prompt and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by PAUL - 09 September 2025
" Very easy to use. "
" The only bit I didnt like was not receiving the pre-hire photos of the vehicle via email until a couple of hours after I picked it up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by OLIVER - 01 September 2025
" Easy and convenient "
" We were charged an extra day in spite of returning the vehicle well within time "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by JUDITH - 30 August 2025
" Easy process and easy to contact the uk team before travel with any questions. "
" My hire car was upgraded to an automatic hybrid model. Perfect for me as it is what l drive at home. Made the whole experience so much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 26 August 2025
" Once we got to a counter after hours wait, the staff was very friendly and helpful . They gave us water and Reece's chocolate "
" We had to wait over 2.5 hrs to collect our car at Nice Airport. You need so much more staff , it was a joke ! Too many cars being collected and only 3 staff . I noticed all of the other car rentals had loads more staff. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by STEPHEN - 15 August 2025
" Ser 3 above "
" I booked a Peugeot 2008 type vehicle and Thrifty set about offering me less. It started with a small MG and then we were offered a C3 Aircross. It was a nice little car but it was little and we had to compromise. I pointed out that it was significantly smaller than a 2008: there was one standing 2 cars away from it BUT I was told it was an automatic and I could only have it if I paid an extra £20 per day(!). I was also told it was the same size. It clearly isn't but the internal dimensions of many cars are similar and that was what was relied on. A call from a manager was promised but not forthcoming, and we had stayed an extra day in Montpellier area, so very bitter sweet. I wouldn't use Thrifty again and I believe they are part of Hertz. Sorry about the delay in sending this off but v busy when I got back and I then wondered whether worthwhile, but I feel you have to know how we felt. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARTIN - 13 August 2025
" All ok "
" All good "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by ANDREA - 12 August 2025
" Everything went very smoothly, unlike some previous experiences with other rental companies. "
" They were very helpful after being given an automatic car, when I needed a manual car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ERYL - 11 August 2025
" Good price and communication "
" Great service up front, car was great...all good...except that I was 9 minutes late and they charged me another full day rate even though I argued there was no signage for returning keys and so that caused delay...they spilt a totally fine service and would think twice before booking with them again "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 09 August 2025
" The car was excellent. Service was top notch . Very good "
" Very good. No queue which is important when you just arrive or you have a plane to catch. The staff were very helpful and professional. The car was much better than we had anticipated and used an unbelievabley low amount of fuel because it was a hybrid and we drove very carefully "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TIM - 05 August 2025
" As above, I feel that customer service was completely absent and that I was treated with contempt, being accused of something which, while not true, would not have been out of place had I been. I received no help whatsoever and that is unforgiveable. "
" The circumstances around the collection of the vehicle were appalling. Following the instructions on all correspondence sent to me ahead of collection, I was directed to an entirely incorrect part of the city. Getting through to someone (phone) who could help me was challenging. When I did finally get through to someone, they were hostile, unhelpful (initially) impatient: they even accused me of being argumentative. I urge anyone who might read this to review the calls - customer service was non-existent and it was precisely the start to my holiday that I didn't want. My family members were upset and this added to my stress. Disgusting. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by MAUREEN - 30 July 2025
" The car was a Renault Clio with a push/ pull button brake. I had a lot of problems on day 1, with hill starting as no one bothered to tell me I needed to activate a button just below the brake to cure the problem. "
" I was offered an automatic car i did not feel able to drive. Therefore I had to wait for over 2 hours for a car that met the specifications I had booked! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by KEITH - 28 July 2025
" See above......great service and will certainly use again!! "
" Hiring our car from thrifty was brilliant and we couldn't fault a thing..,everything went great and we will certainly book again next year! 100% recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by MICHAEL - 14 July 2025
" We have used Auto Europe for a number of years and have always been satisfied. However the past 2 years we have experienced a car nearly catching fire and this year trouble with the ignition. Maybe the cars should be checked more thoroughly when being returned before they are hired again> "
" Unfortunately on the 9th day of our holiday the key would not come out of the ignition, it had had been difficult from the beginning. Obviously we couldnt leave the car with the key in so had to return to Toulon to change the car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PERPIGNAN, FR - Reviewed by SHAUN - 09 July 2025
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Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ANDREW - 03 July 2025
" Overall good apart from handover and parking instructions. "
" Car upgraded from the model we ordered. Got a Renault hybrid. Good car. Could have done with better handover instructions as I have not driven one before and the petrol gauge was not clear. I knew their office would be shut when we returned the car. I was told if their reserved parking spaces were full, which they were, to use another car park. I was not given clear instructions on the location of the alternative car park. A hard copy map would have been useful. So I parked in the adjacent airport car park. I have subsequently been charged nearly £15 for this. I have appealed but don't hold out much hope. They could have done better on this. The blocked amount on my credit card was released yesterday so plus points for that. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JEFFERY - 24 June 2025
" Competitive quote "
" Friendly and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by ANTONY - 24 June 2025
" I have emailed twice to the reservations email regarding my issues and still not received a response I have resent again today with attachments. dependent on how this is resolved will influence whether I use Auto Europe again I have always been pleased previously by yourselves but I am disappointed with the service at the moment. "
" Good morning, I had a reservation booked via yourselves on Friday 13th June to 17th June 2025 to hire a car on the French side at Geneva Airport.See Voucher number above The flight was delayed in departing Gatwick and as such delayed in arriving at Geneva . I reached the car hire location, Thrifty just before 21:00 only to find that it was closed. The other car hire companies were still open and confirmed that the person at Thrifty had left a lot earlier . Our original booking was for a car pick up at 20:00 but as we were in the plane waiting for a slot for take off I was unable to contact the hire company to advise of the later arrival but having hired in the French side previously did not think this would be an issue . I am aware the French side close earlier than the Swiss side but knew my later arrival time was still within the declared office times . There was no contact number at the desk and as the other companies were due due to close shortly I tried online to see if I could book an alternative as my wife and I needed a car that night but there was no availability. I then asked the other hire companies on the French side and only Avis had a vehicle available . The best price he could do was €262.00 . As we had no other option we booked and paid for this . I have attached a copy of my rental agreement with Avis long with evidence of the office working hours for the Thrifty/Hertz. Though I appreciate our flight was delayed we still arrived at the car hire desk at the time it was still due to be open and there was no one there . The desk was not maned during the office hours declared . The cost of our booking with yourselves was £94.18 so in total I have paid over £300 for 4 days car hire. The additional car hire of €262.00 was completely unnecessary if the desk had been maned during the declared office hours I would have had the vehicle ordered. In view of this inconvenience and lack of service from your provider I would like a refund of €262.00 euros. Regards Martha Cayley "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by TIMOTHY - 24 June 2025
" I also sent an e mail on my return to reservation@ autoeurope explaining what had happened. I explained that at 0900 on the 12th I was told by the lady at the Hertsz desk that the car had been cancelled. We called your office but the office was shut (0800 uk time). My only option was to take the only car they had at €635! Please at least reimburse the £168.99 payed to you for the hire. "
" Ref: LYST50 Pleaase be advised that I have missed my flight to Lyon and now arriving later. I was due to oick the car up at 14.30 this afternoon can I please pick the car up at 0900 tomorrow morning. Thank you Timothy Stickney "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by NOEL - 19 June 2025
" All was good, not further comment required "
" All was good, not further comment required "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PAUL - 15 June 2025
" No issues, great service and plenty of information provided ahead of car pick-up "
" Seamless process from collection, rental through to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by VICTORIA - 14 May 2025
" I mean disclaimer is that you don't know what they're like when anything goes wrong, but nothing did so it was all in all a very good experience, a good car at a good price. "
" I mean disclaimer is that you don't know what they're like when anything goes wrong, but nothing did so it was all in all a very good experience, a good car at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by LUCY - 08 May 2025
" Shame as the car and price was super Website didn't give any info "
" Pick up docs didn't specify it was thrifty so delay on arrival as not sure which desk to use Pick up guy was offhand Drop off similar with no detail on where to drop car or key "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEVIN - 01 May 2025
" Easy "
" Collecting the car initially seemed rather a laborious process. In these days of digital data it seemed anachronistic (and slow) to witness so much manual form-filling "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 29 April 2025
" Perfect in every way "
" Great staff, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 13 April 2025
" A bit petty by the rental stagmff "
" We arrived at desk at 9.45 and we had booked the car for 10.00. We were told to wait for 15 mins although there was nobody else in the rental office "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LILLE, FR - Reviewed by KARIM - 09 April 2025
" Auto europe provided a good service but thrifty/hertz didn't "
" They charged me for damage that was both pre-existing and too small to matter according to most car rental agencies i've come across. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by IAN - 07 March 2025
" The collection and drop off were both smooth and efficient. "
" The arrangements went to plan thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by GUY - 03 March 2025
" As above "
" It was a very easy experience from start to finish. The car was great. The staff member at Limoges airport was friendly and efficient. The rental fee was good value too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JOHN - 10 February 2025
" All went very well. "
" Good price and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by SHARON - 20 January 2025
" Rang about taking the collision damage insurance kept being put on hold and the girl couldn't add it to my booking said I would have to take a separate booking out and would I hold again .gave up and did online elsewhere . "
" Showed my booking reference at the desk and got a blank look back , a little worrying at the desk , as used Auto Europe . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by FRANCIS - 19 January 2025
" q "
" q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GARETH - 03 January 2025
" Autoeurope still the most competative at the mo "
" Busy weekend, car was newish but a bashed up though all was documented and no concerns, only negative was having on the return to queue up with the new renters to simply leave off the keys, took at least 30 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by BRUCE - 19 December 2024
" Easy booking "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JENNIFER - 12 December 2024
" A fairly new car was provided for a competitive price. "
" A good clean car was provided with an efficient drop off and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 21 November 2024
" excessive over charge "
" charged an extra day for being 20mins late at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KENNETH - 21 November 2024
" Auto Europe excellent. Thrifty/Hertz wouldn't go anywhere near them a company in financial trouble so fleecing customers as much as possible "
" The collection of the car was pleasant enough, the problems have come after dropping the car off at the airport and putting the keys in a drop box. I have since been informed that there is supposed damage to the car when there was none whatsoever amounting to excessive charges and trying to sort this out is a nightmare. I would not recommend hiring a vehicle from Thrifty/Hertz "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JUDITH - 19 November 2024
" Not AutoEuropa fault I know but one of your clients "
" Very slow collection of car and when I started driving on motorway there was a loud banging noise. Stopped in the dark and couldn't see problem and next morning discovered the engine protective tray under car was hanging down and hitting the road surface. Dangerous and had to get it mended locally as only had 2 days in France. Cost 30 euros and when I returned the car they had no way of refunding me at the counter. Parcel shelf also broken and blocked rear window. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 3
BEAUVAIS, FR - Reviewed by EDWARD - 16 November 2024
" Not a problem with your service, just with Thrifty. "
" Car was returned 3 weeks ago without an issue, but still have not received the deposit charged on my credit card. I emailed & received a "response within 2 working days" automated email, but that was last week. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by NORMAN - 13 November 2024
" Despite claims of discounted prices I paid more for this hire through Auto Europe than I would have paid ordering directly from the company. I won't use the company again. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ALISTAIR - 12 November 2024
" See 3. "
" Car wasn't the model that I was expecting. Whilst the one that I was given was an equivalent size I don't think that it was as good a model as the one that I was expecting. It also wasn't particularly clean. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
RENNES, FR - Reviewed by LINDSAY - 07 November 2024
" all else ok "
" All good except no option to prepay fuel when asked . Return full which was impossible to find anywhere to get it due to location ,no idea how much that half tank will cost me . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by BRIAN - 01 November 2024
" The procedures and lack of staff time involved in managing the customer experience undoubtedly caused problems in this instance. I'm sure not a typical experience at all. Bmcd. "
" Car exterior was filthy. Subsequent pictures did not reflect pick up condition but not a deliberate attempt to mislede. Something had occurred between picture taking and pick up. Sell of tobacco. Subsequent claim for damage is not viable. I hit nothing. Counter staff alone and obviously under pressure. Tried to sell insurance I already had taken out?? No pickup handover and no one to receive car feedback on return. Pick up staff polite but no handover at all. Mistified at process seemed that customer interaction was avoided. Regards. Bmcd "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LYON, FR - Reviewed by CHRIS - 30 October 2024
" All aspects with Auto Europe fine and pleased with service. "
" All ok and staff on pickup friendly and efficient. Office closed on return although meant to be open from 11.am. Telephone number given on Hertz/Thrifty correspondence comes up as invalid number. Not very useful. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by AHMED - 29 October 2024
" Must collect the car in a nickel condition "
" Everything went good until I picked the car which was so dirty . The windscreen has a lot of dirty spot . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by HAZEL - 26 October 2024
" See response in box 3 "
" Thank you for your request to share feedback as I was in the process of writing an email. We have used Auto Europe on numerous occasions with no problems. This time was unfortunately a different experience. Having had my pick up confirmed, the night before my departure I was surprised to see my booking had been cancelled without any email notification. I was then forced to rebook car hire the night before travel. In doing so, partly in shock, then made an error for my return date and the car hire was charged at nearly 3 times the original price. Please advise on what you can do to help? I look forward to your reply, "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GEOFFREY - 25 October 2024
" My experiences with Auto Europe have generally been good and Sixt and National are my preferred companies - on this occasion neither appeared as an option. My major criticism is that AE has any dealings at all with Hertz or its satellite companies - they do you a gross miss-service and you should advise clients t o avoid them at all costs "
" Having had an appalling experience with Hertz on a previous occasion I was horrified to discover that Thrifty came under the Hertz umbrella. I was on a one day business visit to France and to lose two hours through totally inefficient processing at the counter - between 2 and 3 times longer than any of the other car hire companies was very inconvenient. The car irself was a bit scruffy with scratches of the paintwork which were not immediately apparent on the documantation and a fuel tank the was only 3/4 full - not shown on the outgoing documentation which suggested that it was full. I await the refunding of my deposit in expectation that it will be incorrect. Fortunately I took photos to confirm the above "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by CHRISTOPHER - 08 October 2024
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Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by MARTIN - 05 October 2024
" Very Good! "
" Very good although I did have to point out extra front bumper scuff marks not listed on the pickup paperwork at collection!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by ALISON - 04 October 2024
" The counter staff were inefficient and I have now been charged £400 for damage with no details- the car had no damage - I have photos - they are not responding "
" I have been charged for damage to the vehicle but have been given no details despite calling to request this - there was no damage to the vehicle!! There was no advice that I would be charged & no detail of what they are suggesting is wrong "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by IAIN - 02 October 2024
" Excellent value for money for the car provided. "
" Generally excellent. Only quibble was the lack of directions on where to leave the car at Nantes Airport as there are two car rental areas A and B. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 01 October 2024
" straight forward, no problems "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by CHRISTOPHER - 30 September 2024
" Great communication, attentive, organised, all issues covered, good value. "
" Smooth transaction, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by MARGARET - 29 September 2024
" Very efficient and competitive pricing "
" No issues at all "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by MICHAEL - 29 September 2024
" very good "
" Very helpful young man at desk when we arrived who was not at all pushy or aggressive as per our last car rental at a different agency which actually spoiled our holiday!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JEREMY - 27 September 2024
" A very smooth process. The car was exactly what we needed and was almost brand new. Drop off was very quick. All the staff we encountered were very professional. "
" The person who talked us through the rental and handed over the keys was outstanding. He did an exceptional job. His name may have been Abdul. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by AIDAN - 24 September 2024
" I'm still looking into what insurance I had actually paid for and will research in greater detail before any future booking. There was no need of it this time but I was unclear what would have happened in the event of a claim. In terms of having a suitable vehicle where and when I wanted it at a very fair price no complaint at all "
" The process was simple enough and the price was fair. Counter staff helpful for the most part but I could have done with a small sketch of the car location to avoid looking in the wrong place. I'm still mystified why extra insurance was being proferred (at a cost greater than the hire cost of the vehicle) when I had paid AutoEurope for the excess waiver prior to arrival but otherwise no problem. The car wasn't pristine but was perfectly acceptable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by BRIAN - 23 September 2024
" Brand new - undamaged car "
" Great serice - as good as more expensive Hertz parent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ANTHONY - 23 September 2024
" Booking easy, competitive "
" Little waiting time, efficient staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by IAN - 22 September 2024
" Great service, excellent vehicle and competitive price. Would definitely book with Thrifty again. "
" Very good service from the desk. Car in excellent condition and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PAUL - 18 September 2024
" See above. "
" We had to wait in a queue for an hour and forty minutes to get the car. There was one guy on the desk , dealing with a long queue of customers. He was ok but clearly the desk was massively understaffed for the number of customers arriving. When it was our turn there wasn't a car available and we had to wait another 20 minutes whilst one of the recently returned vehicles was quickly cleaned. Having landed at 10.15am we should have had plenty of time to pick up the car and get to a supermarket before the local half day closing. As it was, we didn't get the car until 1pm which left us with a mad dash to the nearest store before it closed at 1.30pm. Once we got the car to where we were staying, it started showing an overdue service reminder which came on each time we started the car. This was a bit irritating but the car itself was otherwise fine. Altogether it was not a very happy experience picking the car up, and was ultimately extremely stressful, hence the low score. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by MATTHEW - 16 September 2024
" Very satisfied "
" Very refund and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MARGARET - 16 September 2024
" I have frequently used Auto Europe whom I have always found to be helpful and efficient. I hope there is a successful outcome to my above problem. "
" Within minutes of picking up the car a warning light came on which the following morning I discovered indicated a problem with the tyres. I went immediately to a garage where they were checked they all needed air. I was not able to reset the warning light. Five days later 28 August I go for petrol where the person points out that the nearside front tyre is flat. A mesh repair was carried out following the removal of a piece of wood. I tried without success to contact the emergency number. On 31 August the warning light came on again. I drove one hour directly to Bergerac airport not stopping to fill the car and after some difficulty the car was exchanged. I have now received an invoice from Hertz for £235.18. I spoke to one of your very helpful people about this on 13 September and the matter is being taken up with Hertz. I firmly believe that the tyre was faulty with a slow puncture before I took delivery and none of the tyres had sufficient air. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by PAUL - 15 September 2024
" booked in my name and lost wallet on the day of the flight and booking. My girlfriend had her driving licence and credit card so we asked to change the driver, they said they could not do it without authorisation from autoeurope who were closed. Called auto Europe the next day and they added my girlfriend as the driver, got a taxi back to the airport, to the terminal we were supposed to pick up from, there was a sign saying go to the furthest terminal. we were in the airport for a full half hour, either walking, waiting for a train or on the train before we arrived at the counter. We were then told we still could not get the car so had to get a taxi back. Wasted 3 hours of our trip, 200 euros in taxis and did not get the car. "
" booked in my name and lost wallet on the day of the flight and booking. My girlfriend had her driving licence and credit card so we asked to change the driver, they said they could not do it without authorisation from autoeurope who were closed. Called auto Europe the next day and they added my girlfriend as the driver, got a taxi back to the airport, to the terminal we were supposed to pick up from, there was a sign saying go to the furthest terminal. we were in the airport for a full half hour, either walking, waiting for a train or on the train before we arrived at the counter. We were then told we still could not get the car so had to get a taxi back. Wasted 3 hours of our trip, 200 euros in taxis and did not get the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by JACQUELINE - 14 September 2024
" Very quick and easy at Bergerac airport, no issues. Would use again "
" Micheal was fantastic "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by IAN - 12 September 2024
" Overall excellent "
" Excellent and efficient service with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 10 September 2024
" All was ok "
" I was unable to check in online as m booking could not be found even though I had all the reference numbers and valid voucher.However all was OK at the hire desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAROLINE - 05 September 2024
" Please see above. "
" Excellent experience from start to finish. Car hire at Nice airport is usually challenging to say the least but this was the best experience I have ever had - speedy, friendly, uncomplicated. I'd definitely return to Thrifty! Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by CRAIG - 05 September 2024
" Everything very efficient, the unclear instructions re cleaning of the car is the reasons for the mark down - definitely expected this to be included in the cost. "
" It was a thrifty/hertz rental via auto Europe. Didn't like the leaflet explaining if the car wasn't returned clean (the level of cleanliness wasn't explained) we would be charged - I can't remember how much. When you are on holiday the last thing you want to be doing is stressing about this. We washed the car the night before as we didn't want to risk leaving it until airport as we had 3 1/2hr journey. As we arrived nice and early to airport we re washed and valeted the car - not what I call a relaxing end to your holiday! A leaflet explaining you expect no rubbish left in the car and no sand pits , stained seats - I would understand a charge but not for daily use dirt! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by CHRISTOPHER - 05 September 2024
" Thrifty/Hertz did not know that I had taken out complete, additional insurance. "
" Post drop off charge of £138. No invoice, no details, no explanation? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GARETH - 05 September 2024
" Fantastic car at a great price "
" Best experience in years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUPERT - 04 September 2024
" As above. "
" A very easy and efficient service. and stress-free. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MELANIE - 03 September 2024
" Auto Europe were very easy to use. I have never had a problem in the past and usually use AVIS. Certainly will not recommend Thrifty or Hertz as they are the same company. Counter staff even tried to sell more excess cover which I already had. "
" A cleaning fee was charged for some sand in the drivers footwell. I was not advised it needed to be returned clean. When I questioned it they said there was a notice. I feel this should have been pointed out to me. 60 euros was charged and I was not notified how much this charge would be either. All I got was a photo but no reference to a charge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by SIMON - 03 September 2024
" Good "
" The process of picking up a car always take so long? All that is required is to check driving license and scan credit card. All the details could be added online beforehand. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BEN - 02 September 2024
" As per above - hire car company is a scam trying to rip people off at drop off knowing they are in a rush for flights. They should let people know they need to have their car fully valeted before return "
" Terrible hire car experience. Had a tiny bit of sand following two week rental which they tried charging £95 cleaning fee for on drop off. Complete scam - never experienced after frequently hiring cars and will refuse to use hertz/thrifty again "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BERGERAC, FR - Reviewed by MURALI - 31 August 2024
" n/a "
" Instructions were not given by the counter staff member about dropping off the car, even though the time of the drop off was when the counter was due to be closed (Wednesday morning at 9:30/10:00am)! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KARL - 30 August 2024
" Good "
" Easier and Covient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 28 August 2024
" Fast pick up and good staff "
" Fast pick up and experienced staff who were on the ball "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by SARAH - 26 August 2024
" As above "
" On arrival at Nimes airport the card machine was not working so I had a long wait. There was noone to show me where my car was. The car was not very clean on the outside. On my return I could not find a petrol station near and was told they were easy to find and there was noone to check in the vehicle or the keys. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PAUL - 23 August 2024
" Will definitely book again with Thrifty. "
" Friendly welcome along with efficient service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by RONALD - 23 August 2024
" Okay "
" Okay nice man when car was collected . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PAUL - 23 August 2024
" Great experience "
" Quick and easy. excellent service. would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 22 August 2024
" Very quick pick up and drop off "
" Experience was with hertz desk, very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PAUL - 20 August 2024
" Auto Europe are great, but Thrifty are average. "
" Counter staff didn't seem to know what they were doing at the vehicle pick up stage. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by PAUL - 20 August 2024
" Underhanded sales racket "
" Charged us for extra driver when they said there wouldn't! Hidden charges very sly and underhanded "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 19 August 2024
" As previous comments "
" I'm eager not to judge staff on duty when we collected the car. They were polite and helpful however, we experienced a long delay in conditions without air conditioning which was unpleasant. Water was provided but the whole incident put as at a disadvantage with our travel plans that evening. I'm confused as to why the collection procedure takes so long. I'd done all the paperwork etc but still it remained a question of going through everything again. I'm uncertain if I'll take this route again to be honest,! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 19 August 2024
" The drop off at the Hertz drop off point was excellent, took around 5 minutes from a very efficient staff member at Nice airport. Top quality service. "
" Collected car from Hertz office in Nice airport. There was nobody at the Hertz counter in Terminal 1 and had to make it to their office adjacent to terminal 2. Very difficult to find, too me 30min plus to find the check in office, not good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by REINARD - 15 August 2024
" As above "
" The car had a mechanical fault which I reported first thing Saturday morning via email . I had absolutely no response from Marseille branch when calling the number advised on the contract. Also had no response from the emergency number attached to the car keys. After several sent emails I finally had a response from Marjorie by phone late Sunday night. She was able to help get the car towed away Monday and get a taxi service booked for our flight back Monday evening and reimburse taxi fees and days lost without using a car. Sadly our plans were ruined for the trip! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NICE, FR - Reviewed by BRADLEY - 15 August 2024
" Hard to say - depends if you're able to resolve the issue with the fuel charge and refuelling surcharge. "
" I have submitted an after rental customer service case as Thrifty (aka Hertz) have charged for fuel and a refuelling surcharge despite the car having been returned with a full tank of fuel. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by ANTHONY - 15 August 2024
" Same as above "
" I've read the return check information and by doing so it makes the counter staff in france seem very efficient. This is not the case, several staff stood around seemingly doing nothing hence the que. When you sign the documentation they point out any marks on the car but never actually send you the pictures of any damage on the car and this is not a one off it was the same when we hired a car last year although they did send them towards the end of our holiday "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BEZIERS, FR - Reviewed by COLIN - 14 August 2024
" Staff friendly and efficient, car fine. Just that little lack of flexibility in dealing with a customer's needs. "
" Given the seasonal high price of the rental, I was sorry to be told, when I asked to return the car back 3 hours later than the original time, that I would have to be another full day's rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 14 August 2024
" Very good, although I had an issue with trying to input my details prior to arrival, to save time. Just wouldn't recognise my booking. "
" It was very expensive for 1 eeek hire. But the service and car were excellent. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by CHRISTOPHER - 12 August 2024
" Very good collect and return experience - great people "
" Very good collect and return experience - great people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by BRIAN - 11 August 2024
" On returning the vehicle we took our own pictures and then received an assessment email saying that grass on the carpets was classed as damage. I note £60 was taken from my card. Then were it fitted mats in the car to allow any grass etc to be removed. I will try to claim the £60 back but have no confidence i will succeed. "
" We did not realise we had booked through a third party agent until payment was taken. The Herz counter staff on collection made it very clear that if we had any issues we had to contact auto Europe, and that we should pay for additional cover. I pointed out we had taken out full cover with auto Europe and was then told if we had an accident we would be liable for any costs to Herz and claim it back. A very negative experience. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BEZIERS, FR - Reviewed by RICHARD - 09 August 2024
" As above "
" Very efficient experience from booking though to pick up and drop off. Car was clean inside and in good condition with only minor scratches. Perfect size for four adults and carry on luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by THOMAS - 07 August 2024
" Booking, and collection was excellent but then after dropping car off receive an email saying that car has been damaged! Photos in email show some sand in the footwells of rear seats, this is not damage! Very unfair to then be charged nearly £100 for this! Responded to email but still have not had a response back, very poor "
" Booking, and collection was excellent but then after dropping car off receive an email saying that car has been damaged! Photos in email show some sand in the footwells of rear seats, this is not damage! Very unfair to then be charged nearly £100 for this! Responded to email but still have not had a response back, very poor "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JENNIFER - 07 August 2024
" Very positive experience overall. Good quality vehicle, friendly staff. "
" Information about where and procedures for drop off wasn't given verbally by staff and wasn't clear in the voucher package. The form to be completed on return wasn't mentioned but I found it when searching for any return information. It would have been much easier if communicated when picking up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by IAN - 07 August 2024
" Overall very happy, will use again "
" Efficient and car as described "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 06 August 2024
" As above "
" All very efficient collecting car but 15 minute delay on return. Car was very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by STUART - 06 August 2024
" See above "
" You held on to the deposit far too long. Also I received an account from Thrifty in excess of what we paid. It caused confusion. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by ROSS - 05 August 2024
" Unreasonable cleaning charges applied. "
" Unreasonable cleaning charges applied "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ANTHONY - 05 August 2024
" See above "
" 40 minutes wait in the queue on arrival is too long. Otherwise all went well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOEL - 05 August 2024
" AutoEurope have done me well in the past, but not having a contact centre available on a Sunday night seems to be an bit of an oversight, especially as we now live in a global economy "
" I arrived early, due to the flights being changed and was informed that I would not be able to take the car until my official booking time, unless I got approval to do so from AutoEurope. As this was on a Sunday evening, so all offices being closed, this caused a lot of stress, especially as we had a 18 month old baby with us, so waiting in a rental shop for 3 hours was just unacceptable. After an hour and a half, they eventually allowed us to take the car, but there needs to be a solution for when something like this happens out of hours as there wasn't anyone I could speak to. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by STEPHEN - 02 August 2024
" Auto Europe were a very good company to communicate with and very prompt to answer some questions that I had . Well done "
" Really helpfull counter staff ( Mike ? ) in Bergerac - full of very usefull information which was so useful . Thank you so much "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ANDREW - 31 July 2024
" Great service, very fast and helpful "
" Great service, very fast and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GAIL - 29 July 2024
" Disappointed not to be able to easily take up the offer of fully comprehensive insurance and for it to be 5 x as much on arrival at the Hertz desk Otherwise a seedless experience. "
" It was Hertz! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by NICHOLAS - 29 July 2024
" Only comment is that the signposting for the drop off at the end of the rental was poorly signposted as was the pedestrian route from the car park to the office "
" Only comment is that the signposting for the drop off at the end of the rental was poorly signposted as was the pedestrian route from the car park to the office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ADRIAN - 25 July 2024
" Always good offers and easy to book and cancel if required "
" On pick up lack of basic information eg what fuel type, how to get out of the car park how to drop off. Did not walk to the car or show anything about it or sign off damage just email if you see different. Much better on return "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RAPHAEL - 24 July 2024
" Smooth drive "
" Very happy with the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by NIGEL - 24 July 2024
" All in all a most painless process, and excellent value "
" Car appeared to be a Hertz, but excellent car and drop-off / pickup facilities "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CIARAN - 23 July 2024
" All good - was a great experience, there is no element I can think of improving - very impressive. Thank you "
" Excellent staff in sign in and then quick to sort us on exit. Great car, process and experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by OLANIYI - 23 July 2024
" Poor customer service "
" Bad and poor experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NIMES, FR - Reviewed by PETER - 22 July 2024
" Nil "
" All worked out well. Car was dented but that wasn't a problem for me "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by LYNNE - 19 July 2024
" Very good "
" Brand new car. Very efficient service at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PHILIP - 19 July 2024
" Overall OK with some little negatives "
" We had booked to pick up the car the day before (day we landed) but after a chat with Auto Europe/Thrifty they could not guarantee the desk would be open after 17:30 and our flight landed at 16:25 and confirm that our car would be available the next day if we were too late to collect. So we cancelled our booking and rebooked for the next morning. This meant someone had to take us from where we were staying to the airport which was frustrating. The car was perfect though a bit dirty (outside). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by MIHUT - 19 July 2024
" it was a very pleasant experience, quick to book , quick to get the car quick to drop off, no problems "
" easy to get the car, the sale for an upgrade was not aggressive more of an FYI, all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANTONY - 18 July 2024
" Website was very easy to use and explained things clearly. Significant savings over going direct to the hire company. "
" Generally good hire experience. Things that could be improved: Our friends we were travelling with had hired through Europcar and were in their vehicle and away whilst we were still queuing at the Thrifty desk. The vehicle had significant cosmetic damage which reduced its appeal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by BAPTISTE - 18 July 2024
" As above. "
" Nothing but a scam. They get you in with attractive prices and find the smallest of scratches on the car (which was already there, undocumented) to charge you extra money on the way back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BIARRITZ, FR - Reviewed by JOHN - 18 July 2024
" Customer services non existent, charged for 2 vouchers one which doesn't exist (5654027) due to non existent customer services it's hard trying to get a refund....lack of contacts with this company, will not deal with them again "
" Thirty good, notified me of Auto Europe double booking on 2 different vouchers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DONALD - 18 July 2024
" G "
" Very efficient and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by SIMON THEODORE PETER - 17 July 2024
" Easy stress free car hire. "
" A new car with 600km on the clock. Very easy pick up and drop off. The only negative was the cost at £189 for Thursday to Sunday. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NICHOLAS - 17 July 2024
" Good value. "
" They questioned the insurance i took out with Auto Europe and asked my to take out a further policy. I declined but felt uncomfortable. I wasn't invited to check the car back in. There was apparently a small scratch to the wing mirror which I have paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by JACK - 17 July 2024
" Hello, I have tried reaching out to the company in france as I received a bill for damage to the vehicle of over £200. The vehicle was in perfect condition, the entire duration of my hire time. I am trying to rectify this situation, but have not heard back. I will be reaching out to my credit card company to issue a refund asap. Please can someone assist with this? "
" Hello, I have tried reaching out to the company in france as I received a bill for damage to the vehicle of over £200. The vehicle was in perfect condition, the entire duration of my hire time. I am trying to rectify this situation, but have not heard back. I will be reaching out to my credit card company to issue a refund asap. Please can someone assist with this? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DARREN - 16 July 2024
" Overall very good "
" Very professional upon pick up, accurate information Also good straight forward return vehicle instructions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ANDREW - 16 July 2024
" Overall very satisfied with the rental and holding deposit on credit card returned quickly with no issues. "
" Smooth & easy rental, got a lovely car which was much better than the car we had booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRETT - 16 July 2024
" perfect car size for family and luggage and some small french streets "
" Lady at counter was lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NIGEL - 15 July 2024
" Customer service only work certain times / days but there is no hesitation in having phone lines available to take the customers money. Once you have that its an uphill struggle to resolve issues. "
" They refused to check the car on return and that charged my card without authorisation for the whole hire fee and did not apply the prepaid voucher. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LYON, FR - Reviewed by ARNAUD - 14 July 2024
" see above "
" There has been some very good and some very bad. First, I was impressed by the pick up experience, given that the staff waited until 01:00am to ensure we could pick up our vehicle due to a delayed aircraft. Now the bad part. The vehicle was not full (despite the gauge showing full). I did a roundtrip of 394km and refuel the vehicle after half of the trip at Super U pont du chateau . The receipt shows 17.10L. On the way back I refilled at Netto Pusignan. The receipt shows 8.86L. The gauge started to go down after approximately 150km. The staff when returning the vehicle was unhelpful and challenged the calculations on the basis of the average consumption for trip A (which wasn't reset for my trip). She claimed that it was OK since you are entitled to refuel within 30km which the calculations show that, beyond any reasonable doubt, this was not the case. She also claimed that receipt were checked when cars are returned without evidence. I had to go to catch my plane, there was no point in arguing. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMES - 14 July 2024
" Good pickup and return. Poor quality bodywork on car. "
" The pickup and return was really good. My only criticism was the damage to the vehicle exterior. There were so many panels damaged that it made me check the whole car meticulously for any damage that was not marked on the vehicle check list..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by LEWIS - 14 July 2024
" see above. Very frustrating that the desk didn;t stay open - they knew my flight number in the booking "
" The flight was delayed and they closed the desk so I had to hire with Europcar that was still open. I tried to call the local desk from Stanstead but the call went to voicemail saying the office was closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by ROBERT - 09 July 2024
" Everything went like clockwork. "
" Staff friendly and very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SUZANNE - 09 July 2024
" Excellent service "
" Excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MICHAEL - 08 July 2024
" Easy to rent. Polite and helpful staff. Although it would help for the staff to explain controls in car. "
" Very helpful when we needed to extend rental at last minute "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JAMES - 08 July 2024
" Happy with process, but always checking the competition "
" Great price this time but in october/November you are expensive so unless things change I won't book with again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by GORDON - 07 July 2024
" All worked well "
" In line with expectations "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LACHLAN - 07 July 2024
" Would recommend "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by ANDREW - 06 July 2024
" Great, only concern is I have been charged twice. Deposit and then the fees for insurance "
" Great, only concern is I have been charged twice. Deposit and then the fees for insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JANE - 06 July 2024
" Long wait at terminal Over One hour "
" Over a one hour wait to get car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 06 July 2024
" See above "
" Pick up staff very unfriendly and unhelpful and made the pick up experience as difficult as possible "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by PETER - 06 July 2024
" An unsatisfactory ecoerience "
" Huge queue at checkin desk at T1 Nice Airport - well over an hour. Car not in designated space. Car absolutely filthy - could not see out of windscreen. All other cars around it were spotless. Did not go back to desk because of the long queue. We were staying with friends who could not believe the state of the car which caused some embarrassment. We have complained and sent photos and are awaiting a response. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LIMOGES, FR - Reviewed by ROBERT - 05 July 2024
" Good "
" No thrifty staff upon drop off but car examination was done prompt and emailed over to me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by PHILIP - 04 July 2024
" Everything went according to plan and at a very reasonable price' "
" Car was effectively an upgrade on that expected. Price was considerably cheaper than closest competitor but quality maintained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by WERNER - 02 July 2024
" Auto Europe was also very efficient. Gave me tips, not once, but many reminders, on the smooth pick up of the car. Followed them to the word and the pick up at Marseille was very smooth and quick. Well done Ayto Europe !! "
" Was very smooth and efficient. All worked like clockwork and we were on our way in no time. Well done !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MARGARET - 02 July 2024
" Auto Europe offered and gave a very efficient service. Very satisfactory. "
" Problem with automatic wing mirrors on the car which I was unable to relate at drop off as no one there. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by CHARLES - 01 July 2024
" Overly pleased with the experience, though shame there was an upsell attempt on collecting the car "
" Good selection & availability of cars. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by LISA - 30 June 2024
" Such a lovely and helpful man at the desk in Béziers "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 30 June 2024
" Don't bother using any other company. Have always got a good car in the class booked. Great service. "
" Excellent service re collect and drop off. Happy with car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RICHARD - 30 June 2024
" Good value and smooth swift experience "
" Very happy with the process. Helpful staff at the desk and easy location of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JAMES - 29 June 2024
" Seamless. "
" Excellent customer service. Car in very good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by IAN - 29 June 2024
" Yes...of course I acknowledge the best efforts of staff but also the tolerance and phlegm of your average British traveller arriving after 2300! Car excellent...switches and gizmos way beyond me...pings and flashes if I sneezed! but speed, gears and brakes still subject to human input thank goodness! "
" Bordeaux always seems to have prices over and above other locations. Not the time for the system to crash just as passengers from the evening flight from London arrive! Staff did their best but not ideal at that time of night! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 27 June 2024
" Overall an above average experience. "
" Great collection staff, however, the need to fill out so many forms when all the info is already online is very frustrating. I had requested a Clio or similar but ended up with a Fiat 500 which was too small for my needs, however, i adapted to the sitaution. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by IAN - 27 June 2024
" All round great experience, have already booked again "
" Quick and easy pickup and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JULIE - 26 June 2024
" Great staff great service very helpful and friendly and efficient Always a pleasurable experience "
" Always a pleasure Great staff very helpful and welcoming Have been hiring cars from Beziers Airport for at least 10 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by MICHAEL - 26 June 2024
" Have used for years. Usually great prices. However, the same car cost me 50% less 4 weeks ago. "
" Good service at airport. Car in great condition. Served quickly. Only black mark is that keys handed back to staff and still waiting for return condition of car to be approved 3 days later. Not very inspiring. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by STEPHEN - 25 June 2024
" Straightforward. Didn't have any problems "
" Easy to book. Collection of car was straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ANDREW - 25 June 2024
" Very efficient "
" Very efficient staff member explained everything we needed to do "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ERIC - 24 June 2024
" Very pleased, we had no problems, they were cheaper than other companies "
" Thrifty were great, no problems, very easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by TONY - 24 June 2024
" Efficient and no problems at all "
" The whole process was fast and efficient. The staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 24 June 2024
" Autoeurope very competitive and easy to compare rates available with the various companies "
" Brand new car (4kms on the clock). Such a shame that we queued for almost 30 minutes to get the car (process takes much longer than with other companies), constant hard upsell for their insurance and drop off not great with staff demanding the car is inspected (which is what I wanted) but no staff available. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARK - 22 June 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by COLIN - 22 June 2024
" If people are going to get penalised like that it's very poor "
" Picking up the car no issues Car was damaged needed to video around car Petrol not up to full amount When we returned the car we got charged for being over 1 and half hours over a full days rent No Lee way We brought a full tank of petrol back I could understand if we were hours over But for 1 1/2 hours is rediculous "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LYON, FR - Reviewed by PHILIP - 22 June 2024
" Superb service by Auto Europe, as always. "
" On dropping off the vehicle, the assistant tried to charge me for some minor scratches on the wheels and body of the vehicle, none of which I had done. I provided photographic evidence of scratches on one wheel, of which Hertz had no record, so the assistant eventually agreed that I was not responsible for the other scratches on the wheels. The scratch on the bodywork was so faint it could hardly be seen. I had not taken a photograph of it, because I had not even noticed it when picking up the car. The vehicle had a number of scratches and dents when it was collected, only some of which were recorded by Hertz. I felt that the company was determined to charge me for something, even thought there was no damage to the car during my rental period. In the past, I have had similar problems with Hertz and I will not be using this company again. By contrast, Europcar and Rentscape do not engage in these petty arguments, so I will use these companies in future. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PARIS, FR - Reviewed by MARC - 20 June 2024
" I have always been happy with Auto Europe with my first rental with you being well over 20 years ago. It depends of how this case is going to be handled. I have sent a mail to customer support on the 18th of June but have not had a reply so far. "
" I have been charged with just over 125€ for 2 small chips in the windscreen on my recent car rental. According to the rental contract with Auto Europe the excess reimbursement cover includes glass. The car I got did have several scratches and did smell bad inside. I did take photos of the car before I took of and can not gurantee that the 2 chips where not there before but I honestly think they were. Nothing I can do now. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BEZIERS, FR - Reviewed by ANGELA - 20 June 2024
" I've hired numerous cars in the past and this experience was by far the worst. "
" Firstly we were told we would receive an email with photos of existing damage on the car, however to date I've never had that email (and I've checked all inboxes). The main issue for us was that the tyre pressure warning light was on as soon as we left the airport. Therefore we returned straight away, having to queue all over again, to inform staff of the problem. The tyre was inflated and we were told there wouldn't be any more problems. We didn't drive many miles during the hire period, but had to inflate the same tyre twice when the warning light appeared again. There was obviously a problem with this tyre (probably a slow puncture) and we shouldn't have needed to keep topping up the air. On returning the car I informed the staff of this problem and their attitude was extremely dismissive, commenting that "it's a common problem". The staff member didn't even make a note of the issue until I said that it wasn't normal for the same tyre to constantly need inflating. Warning lights are there for a reason! The time waiting in a queue to collect and even drop off keys was ridiculously long and very uncomfortable as no air conditioning. Also the signage at the airport for the car hire return is extremely confusing. Whilst there is very small writing to indicate which barrier to use, the same barrier has 'NO ENTRY' signs on it. Isn't that a clear contradiction? As we were not given any guidance on how to access the rental return parking area, we ended up on the wrong car park as this seemed to be the only option. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by CHRISTOPHER - 20 June 2024
" Very good "
" Very frendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by NEAL - 19 June 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 18 June 2024
" All good. "
" The returns process was very slow. This was not helped by poor signage at Nice airport to the drop off area. When you encounter this for the first time it is a maze. We had to wait a long time before the check in rep got to us. This was not his fault, they just need more staff. The return checks themselves were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 17 June 2024
" AutoEurope provided a very cost effective hire. There was an initial confusion as the booking was with Thrifty but the booking number was a Hertz number but, once this was sorted, no problem. Problems as above were with Thrifty, not AutoEurope "
" Despite having prebooked and preregistered, we had to wait 20 minutes in line with people who hadn't booked. Car had no screen wash and worn wipers "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by ELSA - 15 June 2024
" very good price and cover from auto europe and excellent service in france from thrifty "
" good reception and return service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CHRIS - 14 June 2024
" Great experience. Friendly staff. Excellent car. "
" Professional. Pleasant. Very fast! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by NEIL - 13 June 2024
" Very good. "
" Excellent collection and drop-off. Staff member was very friendly . Car was clean and exactly as requested. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEVEN - 12 June 2024
" No problems with pick up or return although I couldn't find the car return at first but it was straightforward once found. Perhaps customers could be informed to go to area P2 to return the car. "
" The instructions were to go to the Hertz desk in the terminal but the office has moved across the road to the car pick up underground car park. This needs to be updated but overall the experience was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JANE - 11 June 2024
" Very happy "
" It was part of the Hertz set up. All went smoothly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FRANCES - 11 June 2024
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SVEIN ERIK - 06 June 2024
" Terrible service by thrifty France. "
" We were charged for a chip in the window after having returned the vehicle. We were informed about the charge after having dropped off the car and we were home. We took photos of the car before pickup and the chip was there. Normally we only inform staff of any mayor damage before pickup, not tiny damage we cannot see. We have tried to contact thrifty, but have received no response by email, phone or nothing. It's impossible to complain about this charge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by NAME...PAUL - 05 June 2024
" very pleasant woman at the pick up in Carcassone and no attempt to upsell anything "
" good straightforward service on pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RAY - 05 June 2024
" Excellent service. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JOANNE - 24 May 2024
" No issues at all. Very pleased "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MERCIA - 15 May 2024
" Good clean car "
" Still waiting for my card deposit of Euro 500 to be re edited back 3 days after drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICIA - 13 May 2024
" Straightforward to book with Auto Europe and plenty of email reminders about what to expect and to take along with you. "
" The instructions with regards to the Thrifty/Hertz desk being in the terminal are incorrect - that office is closed and did not have any instructions to direct you to the office in the car rental car park! It was straightforward once I got seen but quite a slow process to record all of my details "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PATRICIA - 22 April 2024
" As before "
" Very helpful staff and nice car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by STEPHEN - 09 April 2024
" All very convenient and easy. Highly likely to use them next time. "
" nice people, nice car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CYRILLE - 05 April 2024
" Good rates and good choice of cars and companies "
" Clean car, easy check-in, easy return. Friendly and competent staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by THOMAS - 04 April 2024
" Booking through Auto Europe was easy and reliable, it was also the most competitive price I could find. "
" When we arrived at Limoges airport we found Thrifty at the Hertz desk and only one lady was working. There was a queue of over 8 different people waiting for their cars from our flight. As we checked in the lady told us what our car was, and said, 'Oh I can't remember the colour', was dismissive and rude. We had requested a car seat for our four month old baby in which she threw over the counter. When then trying to install the car seat, it was actually broken. The handle did not move and there was no support or inserts. We went back to ask for another and tell her and her response was, 'Oh I don't use these'. This is completely unprofessional and even if she had not personally used them, the company needs to ensure that the carseats are safe, let alone legal, if they are offering them to be hired out. She gave us her other 'option', and this again was broken and in even worse condition. Luckily, a lovely lady who worked at Enterprise over heard all of this and offered us her carseat. On returning of the vehicle and car seat, the same lady was working and we reiterated again about ensuring the carseats were safe/usable and she just brushed the comment off and said, 'I don't know really'. We found the whole personal experience with Thrifty highly infuriating, rude, dismissive and unprofessional. The car itself was in good condition but purely because of the service and experience we received, we would not book again. I would like this complaint to be looked into and feedback provided, as as you can see we are highly dissatisfied. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by ANDREW - 02 April 2024
" Great service - highly recommend. "
" Excellent staff on the collection desk. Easy drop off with very little waiting around for the car to be checked over. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by RICHARD - 02 April 2024
" Great site for car hire "
" Very good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NEIL - 20 March 2024
" I have used Auto Europe over many years. Never let me down. "
" All fine except slow picking up "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEXANDRA - 14 March 2024
" It was fine .I had a very bad experience last year with another company so I was very wary with this car hire experience . "
" It was efficient .I didn't like the hard sell on taking out insurance . Returns were efficient too. Costs seemed expensive compared with other countries. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PETER - 07 March 2024
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KURTULUSSAVAS - 23 February 2024
" Except the staff we were happy with Thrifty "
" Due to the change in the flight schedule, we arrived at the office one hour early, but encountered very unpleasant staff attitudes. The lady attempted to charge us extra, so we decided to wait a bit, which seemed acceptable. However, after waiting for 45 minutes with only 15 minutes left until our booking time, we approached the counter to complete the paperwork. The lady there refused to assist us and simply sat without taking any action. It was evident that she intentionally made us wait. Myself, my wife, and our two kids were left waiting in front of her, feeling frustrated and questioning where the customer satisfaction was in this situation. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 16 February 2024
" Happy with the whole experience, everything went smoothly and I was given a free upgrade on my rental. "
" Smooth, easy and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IAN - 16 February 2024
" Ideal little car for our needs. Lively on the motorway and well balanced through more local and wet lanes. The car was competitively priced and and well sourced by Auto Europe, a firm I've been using for ages and can only recommend, whether hiring in this country or abroad. "
" Lovely little car...Peugeot 208 GT...automatic with manual paddles...ideal for two of us on a short break. I was prepared for the healthy deposit and did make it my job to check with the staff that all was good and the deposit returned before I left the returns car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JÉRÔME - 08 February 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 07 February 2024
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PETER - 02 February 2024
" I have been charged for fuel when the vehicle was left fuelled up. I am very disappointed in this service. I have raised a complaint but not heard anything back yet "
" I have been charged for fuel when the vehicle was left fuelled up. I am very disappointed in this service. I have raised a complaint but not heard anything back yet "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 20 January 2024
" See above. I would certainly never use Thrifty/Hertz /Dollar again. "
" Thrifty claims we had done €150 damage to the car. We had not but unable to prove it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by ANDREW - 20 December 2023
" Excellent. Great experience. Easy and good value "
" Very easy. Great car. Very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by TIMOTHY - 17 December 2023
" See above "
" The staff were pleasant and helpful when I picked the car up. I left it with a full tank at the end of the rental but was still charged for fuel and an admin charge. I was reimbursed when I challenged this fee but fail to see how this mistake could have been made. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PHILIP - 17 December 2023
" Had a free upgrade, which was great "
" Car was collected from Hertz. Customer service was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DEREK - 18 November 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JOHN - 04 November 2023
" Great Service, Lovely Clean Car "
" Great Service, Lovely clean vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by DAVID - 19 October 2023
" All went well. However, it is when things go wrong that a true impression can be formed. "
" efficient and no issues with car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHIL - 19 October 2023
" Easy to deal with and efficient "
" Clean car , good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MACDONALD - 19 October 2023
" Excellent and very helpful staff! "
" Staff in France were excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DOREL - 29 September 2023
" It was disappointing because what I wrote above. It put stress and uncertainty over all my vacation. "
" I like to have flexibility while renting a car, in case I want to extend the rental. I'm renting cars a lot, in many different continents and countries but I've never had such a discouraging experience. I knew I wanted to extend after two days (which is three days before the end of the rental) and called the office tens of times during the rest of my rental but they didn't answer. I called their France office and other branches but everybody told me the only branch that can extend the one I took the car from. I had to drive 5 hours to the branch in order to extend my rental in two days. And then drive back 4 hours. Such a waste of energy, money and stress. I found their service very very lousy and unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by GENISTA - 20 September 2023
" Easy to book and helpful info before departure. However by booking early we paid 333.00 GBP more than we would have had to if we had booked a month before we left which I feel is extoritonate. "
" We ordered a manual car and were given an automatic which we weren't told about when getting the keys. It was also a hybrid car which we are not familiar with and did not want as we would then have had to keep looking for charging points. No one explained how to use the car. They did swap it for a manual petrol car but it was smaller than we had paid for and had not been cleaned but they said that was all there was. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SIAN - 12 September 2023
" All good "
" Quick easy and a clean nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by MARKUS - 05 September 2023
" Just a couple of complaints. The car was good but not cheap, and two additional charges rankled: (1) the rental agency was right on the (Schengen, passport-free) border with Germany and Switzerland but an extra EUR 30 was charged to take the car "abroad" (2) an extra EUR 10 per day was charged for my wife to be registered as a driver. The overall effect was to make the rental really quite expensive for what it was. "
" Just a couple of complaints. The car was good but not cheap, and two additional charges rankled: (1) the rental agency was right on the (Schengen, passport-free) border with Germany and Switzerland but an extra EUR 30 was charged to take the car "abroad" (2) an extra EUR 10 per day was charged for my wife to be registered as a driver. The overall effect was to make the rental really quite expensive for what it was. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 02 September 2023
" Booking via AutoEurope was quick, clear and simple. The availability of a well-priced all-inclusive insurance package was excellent and the value for money of the rental was good. "
" Main feedback relating to the condition of the vehicle when we collected it. The exterior bodywork and windows were dirty, when I expected that it would be clean. The interior was OK, but there was a large stain on the rear seat that should have been cleaned. Finally, only after I had completed the paperwork that the rental agent told me that there was pre-exisiting minor damage to the vehicle and that I should review the photos that would be emailed after I had signed the contract. I was also told that, if there was any further marks/damage to the vehicle that I noticed after I had viewed the car in the car park (5 mins walk away) then I should take pictures and report those. This was pretty unsatisfactory, as when I did notice 2 paint chips that were not documented, there was no way of registering those as 1) the damage report email that I received, was "send only". 2) the Terminal 1 rental counter had closed by the time I reached the car and other counter in Terminal 2 (that was still open) was a long walk. As such, I had no choice but to take photos of the two paint chips, as a reference, and take the car "as is". Thankfully, when I returned the car at the end of the rental, I reviewed the additional damages with the agent at Car Rental Return, they indicated that these were not significant enough to be documented and that there was no issue and all was fine. In summary, check-in and airport staff were very good, as was the quality of the car that we rented (at a good price too). My only complaint is that I should have been advised earlier in the rental process, that (due to high demand etc) the car would not have been fully cleaned and the photos of the pre-existing damage made available before and not after the rental contract was signed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by CALUM - 29 August 2023
" See point 3 "
" it was OK ish - I didnt get the Vehicle I ordered bit I guess it was of a similar type. It was hard to change or amend anything as flight times changed. Couldn't contact anybody on the Saturday we travelled when our flight was delayed - so it was fairly stressful. You stated the desk close at 2330 fortunately it stayed open later bit we were unaware until we landed. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by PAUL - 22 August 2023
" Auto Europe is always the cheapest and the best choice. "
" Very efficient process and better service than competitors "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JAMES - 19 August 2023
" I have NOT hired this car and when I spoke to a member of your team, I was assured I'd be taken off your mailing list. This is obviously not the case as I have now received this! If my name is not removed this second time I will be complaining to the ombudsman. "
" I have NOT hired this car and when I spoke to a member of your team, I was assured I'd be taken off your mailing list. This is obviously not the case as I have now received this! If my name is not removed this second time I will be complaining to the ombudsman. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by TREVOR - 14 August 2023
" All very good "
" Nicolas Humbert who served me was an exceptional member of staff, he is a credit to the company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by FLORENCE - 08 August 2023
" No flexibility whatsoever. Sadly I paid for a car that I didn't rent. Worst customer experience ever. "
" I couldn't even get to rent the car from them as I needed to change the driver "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by MARTIN - 07 August 2023
" It was the, and I can't stress this part quite enough, worst customer service experience of my entire life and I'm 53 years old. Pick up was fine and it went very quickly down hill from there. I am astounded that nobody contacted me after you towed the car away. No attempt was made to provide me with a replacement. You just took away the car and left me stranded in rural France. It cost me 52 euros to get a taxi to Bergerac airport, plus the cost of a week's car hire from Europcar instead and still you failed to even try to contact me to resolve the breakdown. Absolute shambles. "
" The car broke down the first day, took hours to get through to anyone to get at mechanic. Mechanic due at 12.30, arrived at 2.45pm and said he couldn;t find a problem but got car going. Next morning, same problem. took hours to get through again, mechanic turned up and towed car away. said hertz would be in touch to provide a replacement later on when the bergerac office opened at 2.00. Got a text to say no cars were available and that they would try again tomorrow if I replied. Text was a 'no reply' number. so rang again, on hold for hours as normal, gave up. Nobody rang me, nobody offered me a replacement car. I rang bordeaux airport office where we collected the car, he said 'its not my problem, once the car breaks down there is nothing we can do, it's the breakdown company's problem'. I said, they towed it away and said you would give me a replacement! He said, 'sorry, I can't do that, we have no cars available'. and that was it. I want a full refund, as I had no choice but to hire a car from another company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by KARIMA - 06 August 2023
" Booking the car hire through your website was very straightforward and I thought your price was competitive. I appreciate the advice about not purchasing an extra cover (which is already included in my booking through your website) when the counter staff insist we need it. This has prepared me to watch out for the up sale and has saved me 165 euros that would have been added to my bill for no use. "
" The counter staff tried to sell us their extra insurance (which you'd warned us about) and they added it to the bill, anyway despite us declining it...they then tried to hurry us into signing without reading the document...when we noticed it circled as accepted by us, we complained and they claimed it was a mistake. Very dishonest. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRENOBLE, FR - Reviewed by MICHAEL - 19 July 2023
" All good. "
" Hard to find the right car park to return the car at Grenoble train station "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by STUART - 12 July 2023
" My only real concern was when Ryanair altered the time of my flight weeks after I'd booked the car hire. I went onto the AE website to amend the booking but it wouldn't let me. So I rang the helpdesk, who said they couldn't do it either because "there were no more cars available". This didn't make a lot of sense because I had already booked a car. All I wanted to do was move the collection and return times by 2.5 hours. I was told that I would have to re-hire a car at the current rates, which would no doubt have been more expensive than an earlier booking. In any case, there were no longer any cars available! In the end I retained the original booking and collected the car late. But I had to return it at the original time which meant a very long wait before my flight. Not impressed - why couldn't I just amend the booking? "
" Their credit card terminal was not working and it took an age for them to get phone authorisation. They also seemed incapable of getting their system to create a contract for me to sign. In the end (after about an hour) they just gave me a blank contract and asked me to sign it, which I did, just to get out of there. The staff seemed very frustrated and I got the impression that the system problems were not their fault. They were very apologetic but that wasn't much consolation to all the people queuing to hire a car. Some people must have waited well over an hour to pick up their vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by IAN - 06 July 2023
" NA "
" The car was picked up in a shaded area. When I got the car into the sunshine I noticed a small scratch on the door. I photographed this immediately. On returning the vehicle, no Thrifty Staff were available on site for me to explain this to. Subsequently Thrifty have tried to charge me 200 Euros for the scratch, which I am disputing. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by HANNAH - 05 July 2023
" See email requesting refund for a car that was not fully usable "
" I have emailed the details over requested a refund as the car was not properly usable and the customer service was appalling to try and resolve "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MATTHEW - 28 June 2023
" Quick, easy and good value "
" Simple, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MATTHEW - 14 June 2023
" It was all good "
" It was actually very smooth and easy to do business "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by IAN - 12 June 2023
" Pleasant "
" Easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by STEPHEN - 01 June 2023
" No problems "
" No problem "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RICHARD - 24 May 2023
" Very easy to book and thorough in terms of add-ons "
" Everything about it was great: from the very sppedy and friendly check-in to the quality of the car (upgraded as well). I like the photos of damaged area(s) emailed to me so that I could check the car without any fuss. Car return was so easy and the inspection report came through in less than an hour; excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PAUL - 19 May 2023
" Not provided what we asked for , won't use again "
" We told them we needed a sat nav and was told there was one , however it was not compatible with our phones so No sat nav which resulted in us spending over £50 on extra data for our phones . Really annoying when we had requested it specifically and we're told it was definitely there "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KATHRYN - 27 April 2023
" See above. "
" Everything went smoothly. Easy pick-up and drop-off and pleasant staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 14 April 2023
" great experience all round "
" great receptionist helped us with our booking, great car, low mileage , very responsive and a bonus of being a hybrid car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by NEIL - 11 April 2023
" . "
" . "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 6
LIMOGES, FR - Reviewed by NICK - 06 April 2023
" Despicable treatment from AutoEurope: I have been passed between the two companies trying to recover some fraction of the £214 that I paid for a 4-day hire which could not be taken because the flight was cancelled due to French ATC strike. I understand there being a cancellation charge, but I cannot afford to lose the entire payment for a contract which was not fulfilled. I intend to make one final attempt to recover some of my payment, and if unsuccessful will take the matter further, on social media and small claims channels. "
" Division of Hertz. I cannot believe how they are still operating, given the lack of care in their treatment of a customer. Equally despicable is AutoEurope: I have been passed between the two companies trying to recover some fraction of the £214 that I paid for a 4-day hire which could not be taken because the flight was cancelled due to French ATC strike. I understand there being a cancellation charge, but I cannot afford to lose the entire payment for a contract which was not fulfilled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by ROBERT - 05 April 2023
" No issues "
" I was told that Comprehensive insurance was 25 Euros which I agreed to. Turns out it was 25 Euros a day plus tax which was charged to my credit card. Not on. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ROBSON - 24 March 2023
" Things seems to be clear in the website but in reality, things are very different. "
" There was nobody there from trifty, we were received by hertz and had to sign new contracts with hertz, they forces us unto new insurance and they have charged us an extra day for a 15 min difference in bringing the car back. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JOSEPHINE - 07 February 2023
" AutoEurope experience is always efficient and delivers consistent good service. "
" Thrifty rental experience was excellent. Collection and check in procedures were straight forward, staff very friendly, acknowledged me as previously regular customer. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHAMBERY, FR - Reviewed by STEVEN - 24 January 2023
" Terrible "
" No One on-site on Return Van was not what I ordered/expected Van had excessive damage Van had the Engine Management Light On Van didn't have Winter Wheels Had to pay extra for Snow "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHAMBERY, FR - Reviewed by DAVID - 10 January 2023
" Helpful great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JONATHAN - 06 October 2022
" You're allowing companies that rip off customers to operate via your portal. "
" I rented a car on 30th Sept and received my receipt. Firstly, when I picked up the car, I had just driven out of the car park then saw that the fuel tank was only 3/4 full. I had been instructed to return the car with a full tank, so I took a photo of the fuel gauge and emailed it straight away to BZE50@hertz.com. I had no reply from them since then. I sent Hertz the photo to prove that it was taken just after the car was picked up, not hours after, so it's not possible that I used up a 1/4 tank of fuel before taking the photo. In the email I said I would not return with the tank full, but I did in the end return it full as I didn't want to be charged extra for fuel, then I planned to complain about the issue. When returning the car there was no-one at the office at Bezier airport to talk to, even though we arrived within the opening hours shown on the door (11am on 3rd Oct). I've asked Hertz to refund for the quarter-tank of fuel that we put it. It's completely wrong for them to rent the car with a 3/4 full tank then expect it to be returned full. Secondly, on the receipt, I was charged 33.42 euros plus tax for fuel (carburant) even though the vehicle was returned with a full tank. I've also asked them to refund this amount. I sent the above information to Hertz days ago and have received no reply. Regards Jon Wyatt "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by KATHARINE - 27 September 2022
" At present - I am too angry to comment. Thrifty/Hertz are scammers - exploiting people out of money. They no doubt won't make the repairs (particularly as we were told that there were 14 damage marks to the vehicle on collection) and will then continue to charge all future renters. Beware! "
" Thrifty have charged me £196 on return to the UK for a scratch on the wheel hub cap which was there on pick up. We even photographed it on collection. I now have to wait up to 10 days for them to respond to my email concerning this. It also took over an hour to collect the car as there weren't enough staff on the desks. They don't give you a sheet to check the damage against, instead they send you some unintelligible photographs by email. I will never rent with Hertz or Thrifty again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by BARRY - 27 September 2022
" Excellent staff , very efficient and quick return process "
" Excellent staff , very efficient and quick return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by LAURENCE - 19 September 2022
" It would be fine if you got your deposit back as stated. "
" I paid a deposit on 4 Sept and it's still being held now. Can you please confirm why? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MAIA - 19 September 2022
" Upon arrival we were told that the car has pre-existing damages and that we wouldn't be charges for these. An email was issued to us upon pick up to confirm these damages. Regardless, we have been charged for this damage following the returning of the vehicle. Have not been able to get through to anybody regarding our issues and instead have just been charged with the bill without the ability to dispute it prior to payment. "
" Upon arrival we were told that the car has pre-existing damages and that we wouldn't be charges for these. An email was issued to us upon pick up to confirm these damages. Regardless, we have been charged for this damage following the returning of the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by LAWRENCE - 15 September 2022
" Overall very pleased, I did order a Sat nav/GPS that was not supplied but I was charged for. "
" Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by STEPHEN - 02 September 2022
" Due to unexpected costs it soon became a very expensive car. "
" Car was OK. Very misleading as I thought I was covered for everything, but then had to pay more for driving the car into a neighbouring country and then to be told that I needed to pay for more insurance roughly another 80euros. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by PAUL - 14 September 2020
" hidden extras charged, 2 weeks on still waiting for an explanation, in the meantime still had to pay my credit card bill! "
" Still waiting for confirmation of what the extra charge to my credit card was for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 26 August 2020
" Would definitely recommend and personally use again. "
" Everything was easy quick and efficient. The only improvement - the instructions directs you to Hertz in the terminal and it is no longer there. Car was very good, friendly service - would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRIAN - 26 August 2020
" the car was spotless clean and performed superbly "
" everything about my experience was superb from picking the car keys up from reception to dropping the car off 2 weeks later. I also was e mailed the condition of the car after a couple of days showing previous scratches etc. all in very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by STEVEN - 12 August 2020
" I always use Auto Europe. "
" 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ROBERT - 08 August 2020
" Completey dissatisfied and will not be using the service again. I will also review via trip advisor to warn other customers to avoid!!! "
" Desk service was awful. Rep not present on return. Charged extra £108 because there was a bit of sand in the footwells. Outrageous, charge and I am unable to find anywhere in the contract about such matters. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by MICHELE - 22 July 2020
" I'm a repeat customer and usually find the prices of AutoEurope to be lower than competitors. "
" The car was great and brand new. However we almost got charged a £100 cleaning fee for what a quick vacuum of the floor wells would have sorted, keep in mind that rentals are always cleaned anyway; there was no rubbish, bottles, papers or anything else left in the car! Luckily I was able to talk the agent into waving the fee after a few minutes of trying to pick small bits off the floor with my hands. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 18 April 2020
" Very efficient cancellation and refund process in these very difficult times. "
" Very efficient cancellation and refund process in these very difficult times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JONATHON - 18 March 2020
" Unacceptable level of service!!! I was left, after ringing and speaking to a member of Auto Europe team and confirming with them I was able to use my wife's credit card for the deposit and would be ok to do so only to find at the rental desk that was not the case... And I didn't have the funds on my own credit card. The booking was made on my wife's credit card and as told by auto europe that it would be ok for the deposit to be taken from this card. At the Hertz desk however.... This is not the case I had an incredibly stressful 40 minutes trying to get in contact with my credit card company to try raise my credit limit to allow the rental... Luckily I was able to do so otherwise I would have been left 2 hours away from my end destination with no means of getting there... Complelty unacceptable I hope to receive a response from this! "
" Excellent service from thrifty/hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by GARETH - 18 March 2020
" All previous rentals with Autoeurope except thrifty/hertz have been excellent "
" Only car company at airport that add extra charges when office closed. Car low specification. Lots of scratches and then charged for almost invisible marks that I did not make and will have to claim on excess insurance. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by PETER - 18 March 2020
" Car checking could have been more thorough, and refund policy explained more clearly. "
" Not bad at all. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by JOHN - 17 March 2020
" Very good service. "
" The staff at Limoges were very helpful, efficient and professional. Will definitely use your service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by SIMON - 12 March 2020
" Have used before, very easy process, will use again. "
" I thought the price of hiring a car for 5 days was high. I regularly hire cars in France, this trip seemed more expensive than in the past. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PASCAL - 10 March 2020
" as i rent quite a lot good straight forward cie better to deal with hertz than the cheapest cie which long run are more expensive "
" good group hertz very good. compare to the the other clowns in Nice airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTONIO PAUL - 02 March 2020
" Very straightforward "
" They tried to persuade us to take a bigger car - when we states we would stick with the one we booked it seems we were given a bigger car for free anyway. There was quite a hard sell on additional insurance. I was also surprised that the excess was 4,000EUR rather than the 1,900EUR I was expecting from the original booking. But apart from that everything was efficient and simple. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by ROBERT - 28 February 2020
" This was a Hertz desk and Thrifty customers seemed to be treated as second class - maybe they are. €74 after tax to hire snow chains for the week was a rip off €100 to add a 9th day was a rip off so didn't happen No staff to check car in on return leaves you feeling vulnerable to additional charges on a whim, thankfully none added, but then they shouldn't have been. 1/2 hour wait on collection and return is not good enough. "
" The counter staff were overwhelmed, not particularly helpful or communicative, very slow at pick up and drop off. The extras they added or tried to add on were extortion. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by CHRISTOPHER - 28 February 2020
" Auto Europe has been fine with me so far on approx 4 /5 bookings. I always buy the actual rental company insurance which I think tends to help remain problem free, rather than take a much cheaper external insurance deal. "
" I found the lady on the Hertz counter very abrasive. The rental almost failed as she said the credit card I showed was not the same one I made the booking on, and that she couldn't let me have the car unless I could produce the same card. The card she said I booked on had the same last 2 digits as the one I produced, but all else was different. I don't have a Visa card with the same numbers she had on her system. Eventually, she said she would make an 'exception' for me, although it was against the rules, and change the number of the card on the booking to reflect the one that I produced. It took all of 10 seconds. I later checked and of course I had indeed produced the same credit card I made what booking with. Either her system, or Auto Europe's system was wrong. I also had to pay an extra 30 euro to take the car into Italy -just over the border. She then said she was giving me a great upgrade to include Sat Nav at no extra cost. What an incredibly generous move she was making! In fact, of course, the car had it built in. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by BARRY - 26 February 2020
" Good website, but it could be clearer that certain options are not added to the total price that Auto Europe charges, and have to be paid locally. I thought I read everything well, but was still surprises I had to pay Hertz (handling agent for Thrifty) for the booster seat, although later I found out this was correct and I did not pay for the booster seat twice. "
" Everything was perfect, except that it was all handled by Hertz and Hertz uses different waiver tariffs (2.500 instead of 1.500) or thereabout. The message was, you will pay us 2.500 if something happens and then Thrifty will pay you back. This is really bad, because you are standing at the desk with no other viable option and therefore you take the risk you may end up paying 2.500 in case something happens without a contract with Thrifty that allows me to comfortably and with great certainty charge that amount to Thrifty and get it back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by UDAY - 26 February 2020
" Easy to use "
" The computers at the counter didn't work so caused a delay. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by EWAN - 25 February 2020
" Auto Europe, very good, thrifty , not good "
" I arrived 14 hours late due to flight cancellation, despite contacting thrifty by their web page, the french staff were not aware of my cancelled flight. My car was not ready, I was told to wait 40 min. I was offered an upgrade , available immediately... for 10 euros extra per day!!!! I also experienced the " hard sell" for winter tyres. I declined to pay extra for them. When eventually I picked up my Ford focus it had on it... winter tyres. Not a good experience not likely to use thrifty again. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by IAN - 24 February 2020
" Collected car fine, very good price. However on return no certificate or check of car, advised by staff to take photos as proof of condition. Couple days later received invoice via email for extra days hire when clearly I had already returned the car and left the country as per my flight and boarding pass as evidence. I am now left with no explanation and have to try to deal with Hertz customer services to get my overcharge money back. If you look at Hertz on trustpilot you can see this is very common practise. Happy with Autoeurope but they are let down by Hertz/Thrifty. "
" Collected car fine, very good price. However on return no certificate or check of car, advised by staff to take photos as proof of condition. Couple days later received invoice via email for extra days hire when clearly I had already returned the car and left the country as per my flight and boarding pass as evidence. I am now left with no explanation and have to try to deal with Hertz customer services to get my overcharge money back. If you look at Hertz on trustpilot you can see this is very common practise. Happy with Autoeurope but they are let down by Hertz/Thrifty. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GRENOBLE, FR - Reviewed by PHILIP - 20 February 2020
" Auto Europe are great l, but at the mercy of local operators who deviate widely from what you reserve. This happens to me a lot. Order a basic small car and get a 2 ton jeep. Order as small estate and get a minivan! "
" Have me an upgrade which was not suitable to my needs. Too heavy and not good on snow. Not great in ski resort. No snow tyres available!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RICHARD - 19 February 2020
" As above "
" 3 counter staff, only 1 working, very long queue waiting. It took 30 mins to get to the front of queue. 2 french people came in and jumped the queue also. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by KERRY - 04 February 2020
" Good price and a very easy procedure "
" At pick up and return there was only 1 member of staff in the "office". The person was efficient and it was good on pick up. On return there were a few more people awaiting pick up of their rental cars. The staff member just said to people returning to come to the front and just asked if there were any issues, to which replied no issues. My only concern would be that there is no inspection of the return vehicle at that time, which could lead to later damage and potential blame / loss of deposit. Although at this time i have not received any charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ROLAND - 22 January 2020
" I booked an extra insurance to cover for the excess amounts. This was indicated on the voucher. On the voucher you also indicated that this would be covered by Thrifty because Auto Europe is not an insurance company. However, when I arrived, Thrifty made me sign the contract that stated I did not have this insurance. When I pointed this out they said that if something happened I should claim back the excess with Auto Europe. I needed the car, so I signed their contract, but I have had an uneasy feeling during the days that I rented the car and that I paid for an insurance that I didn't get. I'm just glad I didn't have any damage, but I'm not sure if I will ever book through an intermediate company anymore. "
" See also my comments in the last question. Auto Europe needs to sort out the insurance provision with Thrifty. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by AMANDA - 07 January 2020
" Good price and easy to use website "
" Easy pick up/drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by HARRY - 06 January 2020
" I have been charged extra without any communication as to why. It is unacceptable and ridiculously hard to resolve once you have left the country. And help from auto europe would be much appreciated. "
" Awful, awful, awful experience. I will never hire with thrifty again. I recommend you break ties with them as they give terrible customer experiences. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GRENOBLE, FR - Reviewed by MICHAEL - 06 January 2020
" As above. A very unpleasant experience. I did not want any of the extras (snow chains and insurance). After this the mood became very poor. "
" I have never experienced such rude counter staff at the Hertz desk in 35 years of hireing cars. I think some serious re training is required. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by OLIVIER - 05 January 2020
" Very good customer service, that saved my holidays... "
" My flight was delayed and Chloe from Thrifty worked overtime on her last day before holidays so I could have my car. Thanks a lot to her. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by CHRISTOPHE - 30 December 2019
" Apart from this rental, I never had any issue with previous rentals. Autoeurope is generally good value. "
" The car (upgrade) was dirty and there was a strong smell of tobacco in the whole car. I actually found a couple of old cigarette butts underneath the seat. We also struggled to get hold of the staff at the airport on the phone (10 calls on a fee paying line) when we tried to reach them. Very bad experience. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NANTES, FR - Reviewed by OWEN - 29 December 2019
" On line booking was simple. Process at airport was not. Staff very dismissive of the extra insurance I had purchased through auto europe "
" The car was dirty, full of scrapes and dents. The staff did not show me the car, instead I got an email some time later showing some of the damage. Too late to challenge. Staff on checking car was rude and dismissive. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by WENDY - 12 December 2019
" Excellent website. Clearly displays all the options for all the different companies. "
" Pick up and drop off in Montpellier is always fast - so much better than Toulouse! However, this time we had to wait for a while to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 11 December 2019
" very unhappy "
" unfortunetly not a positive one "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by WILLIAM - 10 December 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PAUL - 06 December 2019
" Auto Europe are always the cheapest and find a good deal "
" The staff were great but the condition of the car was awful. We swapped the first car as it was dirty and had not been cleaned and we got a worse car with a shaking noise at the rear "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by GRIGORIOS - 04 December 2019
" Very Pleased "
" Very Pleased "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CHRISTINE - 02 December 2019
" Polite and efficient rental service "
" Thank you very much, it all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ALAN - 21 November 2019
" Just a moan how they always manage to just get the fuel on ful, but immediately the gauge moves from full. "
" I am amazed how the fuel gauge is on full when you hire the car but immediately starts to go down as soon as you start driving. Yet when I fill it with fuel, it takes ages for the gauge to move from full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ALAN - 17 November 2019
" Just satisfactory but could have been better. Not particularly cheap for quality provided.. Will still use auto Europe for future quotes but will compare with others before accepting your quote "
" Vehicle different model than advertised. Parked some way away from office. Not cleaned out from earlier rental. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BEZIERS, FR - Reviewed by PAUL - 16 November 2019
" Good value for money, excellent cancellation terms "
" Excellent staff, no surprises, quick at the counter. Did not receive email with vehicle condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIARRITZ, FR - Reviewed by PAUL - 14 November 2019
" I am a repeat customer "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JONATHAN - 10 November 2019
" Efficient staff, good car, all good! "
" Efficient staff, good car, all good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by DEREK THOMAS - 10 November 2019
" see comments above - if this approach is common to all outlets in France then it needs to be investigated as the additional income that may possibly be obtained inappropriately by the company is worrying and should be of concern to the company. "
" When we collected the car we were told that we could either bring the car back full of fuel or not. If the tank was only partly full or empty we would be charged 70 euros. We were also told that the petrol station at the air port was closing so we would have to fill the tank prior to return in a neighbouring town. We filled the tank before returning the car - we were then charged the 70 euros for fuel by the company which we are disputing, also the petrol station at the airport was open so we wasted time driving 7 kilometers to find a petrol station when we did not need to (the petrol station was very difficult to find and added about 30 minutes to the time we had to check in). The condition of the car when collected was not accurately as told to us. We were told the car was perfect (although apparently was noted on documentation that the rental company had but not on our documents that there is a dent on the drivers door). We collected when dark and were told to examine the car before 10 am the next morning which we did and noted the dent. We took pictures but when we returned the car we were told that they knew about the dent - why put us to that inconvenience when it was totally unnecessary? We have had problems with this company when renting a car in France before (they paid a parking ticket adding an exhorbitent service charge on top which we successfully disputed). Basically, the impression of the French part of this company is that they try to charge additional fees (in this instance for petrol) in the hope that the customer will not notice so that the profits for the company can be increased. We are now in the position of having to spend time disputing the charge for petrol when the car was returned with a full tank which means time and effort on our part whilst the company has use of the money in the interim. If the company does that on (say) 100 rentals per month the increased income is in the region of 700 euros per month, multiply that by the number of outlets an you have a substantial amount on money that is charged incorrectly and in most cases probably not noticed. The whole situation is appalling. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LIMOGES, FR - Reviewed by PHILIP - 31 October 2019
" why 2 boxes for the same thing????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????/ "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BERNARD - 30 October 2019
" See above. Keep your prices ahead of the competition and you'll always have our business. At least 6 times per year. "
" the whole experience went very smoothly, from start to finish. The young man behind the desk at TLS was friendly and efficient, as were the staff in the car park. Our only anxieties (as ever) were about scrapes and scratches to the vehicle, so we would still prefer to have a paper copy at delivery. An email copy is no good when you're travelling and can't print out. Other than that, it was 10 out of 10 from start to finish. Keep your prices competitive and you'll retain our business. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by GRAHAM - 29 October 2019
" It would score 10 if the pick up process was slick "
" The checkin process appeared unnecessarily bureaucratic - info already provided (driving lic number, address, phone etc) being re-input. You should be able to fast track the process ie authorise the deposit via c.c., collect the keys and go. I've already selected the car - I dont want to be upsold a bigger one etc "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by STEPHEN - 25 October 2019
" All went well "
" Smoothe pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by FIONA - 25 October 2019
" On return of the car the same French man was there to greet us to check off the car saving us time not having to go back up to the hire company, don't know his name but he deffinatly needs 10/10 for customer service, brilliant thank you, will be back again deffinatly "
" Had a lovely clean easy to drive car, the French Man on the reception at limoges airport is brilliant, he is so helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 21 October 2019
" Always easy to use AutoEurope website and good deals available "
" The pick up and drop off were done quickly and efficiently by desk staff. Windscreen washer bottle hadn't been filled and we tried very hard to find how to fill it up but without success. Also a quite large scratch not noted on the original documentation so I had to return (I'm walking badly at present) to the desk to tell them as didn't have a phone to photograph the mark. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ROY - 17 October 2019
" No problem as usual. "
" Very good. Best of all car rentals. Very pleasant staff, no waiting at pick yp or drop off. The car was a bit dirty at pick up, otherwise great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by RUSSELL - 16 October 2019
" Efficient "
" Thrifty were what I would expect from a professional car hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RICHARD - 12 October 2019
" Autoeurope ok. Thrifty/Hertz not so. "
" On return inspection of car by hertz agent she pointed out a very slight scratch under the bumper and after much unhelpful discussion said we must agree to pay 198 euros. It was absolutely nothing to do with me and I knew absolutely nothing about it. Maybe it was there before, difficult to see and not marked ? Anyway I know for certain it was not made by myself or any third party whilst hired to me. You may imagine my frustration. I refused to sign an agreement of acceptance of fault. But I was then surprised to see the deposit had disappeared from my credit card account. 3 days later however a pending charge of £177 reappeared. Presumably for a "repair" Can they do this? Release deposit sum then apply another charge ?You may experience tales like mine here in your work...... but I remain absolute in my insistence that this is nothing to do with me. Further, can a company drop the "pending" sum and then instate another three days later? Thanks Autoeurope you're ok ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by NEIL - 10 October 2019
" Poor signage and location of drop off point "
" Excessive fuel charge and restriction on 10km limit for refuel makes drop off difficult "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by IAIN - 09 October 2019
" Auto Europe fine, Thrifty not so much "
" Considerable damage to car, near-side, front and off-side at pick-up. Emailed photos of vehicle to me from Thrifty showed no damage (these photos were taken in March). What was the point of sending photos that were six months out of date and showing no discernable damage? I took my own photos at pick-up and drop-off to ensure that there was no comeback on me. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NANTES, FR - Reviewed by STEWART - 07 October 2019
" These people need to do better. "
" First car was faulty. Speed governed at 50 kph. Quite dangerous journey trying to return to airport in fast traffic. Was given a second car which was ok but no offer of free upgrade ( despite being asked) and no compensation for delay and inconvenience and distress. The desk staff could not care less. SHABBY ! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DINARD, FR - Reviewed by SYLVIA - 07 October 2019
" Satisfied "
" Staff were very friendly, helpful and super efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NIMES, FR - Reviewed by DAVID - 04 October 2019
" Quick and easy to find the right car, and beat competitor prices "
" Car appeared to be a reject from Hertz, with many many scratches and blemishes. It developed a fault (tyre pressure warning light), not what you expect or need from a rental in a foreign country "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by NICHOLAS - 04 October 2019
" Hertz are rubbish poor customer service "
" Car had no ad blue in it I had to sort this and now I am struggling to get this refunded despite Hertz promising to refund with receipts which I supplied. These guys are a joke would not use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by SUSAN - 04 October 2019
" Overall ok "
" I was put under some pressure to take extra insurance from Thrifty staff who tried to imply the insurance cover with auto Europe was worthless. I'm used to this hard sell by car rental companies but unwelcome anyway. Some of the tires looked like their tread was quite worn. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGERAC, FR - Reviewed by CHARLES - 04 October 2019
" The pick up and drop off went like clockwork. I would definitely use them again. "
" The staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by IAN - 03 October 2019
" Sweet running "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JAMES - 02 October 2019
" very easy and quick "
" We had a free upgrade which was very happily received thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RICHARD - 01 October 2019
" Easy booking on line and competitive price with insurance options clear "
" all straight forward and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 01 October 2019
" Yes "
" Small queue had wait 1hr could you put more staff on the desks "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 01 October 2019
" On drop off, there was only one staff member on the desk, three people were picking up hire cars and I was dropping off keys and needed to show petrol receipts etc, so a bit of a wait ! "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DINARD, FR - Reviewed by RACHEL - 30 September 2019
" The office being in the airport was a real benefit and the car itself very close to pick up. I would potentially look to include a map of the area in the car, it wasn't an issue for me as I had a phone to give directions but I would have struggled without it "
" Really efficient, quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ALAN - 29 September 2019
" see 3 "
" good value for money and staff available at both collection and drop off times which is extremely helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOANNE - 27 September 2019
" Very organised and great communication - will use again and recommend "
" No queue and excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KEITH - 27 September 2019
" We already paid for car hire through Auto Europe but had to pay again when we got to the airport! "
" We already paid for car hire through Auto Europe but had to pay again when we got to the airport! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RICHARD - 27 September 2019
" Good value service "
" Good price Nice staff Dealt with a slight issue carefully and efficiently "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PAUL - 26 September 2019
" No discount "
" No discount ,when it said you could get 50% . Disapoiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by BRIAN - 26 September 2019
" Staff were very helpful "
" Very easy to deal with "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JOHN - 25 September 2019
" AutoEurope offer a good price comparison service with easy booking. "
" First car offered failed to start and a replacement had to be found. Otherwise OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NANTES, FR - Reviewed by CLAIRE - 25 September 2019
" We use Auto Europe about 7 or 8 times a year and have done ever since we bought our holiday home in France many year ago. I have no hesitation in recommending them to anyone. "
" We shall use Thrifty again as their rates were so much cheaper than the other car hire providers at Nantes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NICHOLAS - 25 September 2019
" I have been hiring cars all over the world for over 40 years for both business and pleasure. I have used many different companies for bookings and sometimes booked direct with the hire companies. I am familiar with all the ways that extra charges are made and have found Auto Europe by far the best, even sorting out problems when the actual car rental companies prove troublesome. My experience with the Auto Europe element of my rental was again first rate. Regarding the experience with Thrifty (Hertz) I have NEVER encountered the same problem that I encountered at the Hertz desk in Montpelier, France where the staff refused to even commence processing my details until the precise time on the collection Voucher was reached - there were no other customers waiting at all, they simply refused to speak to us. Whenever this has happened in the past, companies (including Hertz) have simply let me have the car slightly early. Even if there were insurance issues, they could have processed the paperwork so that we were ready for the allocated time. Instead, one of the staff went home and the other went outside for a cigarette! Very poor customer service. Thrifty or other Hertz companies will now be bottom of my choice list. "
" Our Flight was slightly early and we were therefore ahead of the scheduled pick up time by 45 mins as I had erred on the side of caution when setting the time. Thrifty (Hertz) made us sit and wait for 45 mins despite the car being ready and that it would have made no difference to the rental price. This is the first time in 40 years of hiring cars abroad that I have encountered such an action. We hired a car through Auto Europe with Europcar in exactly the same place only 2 weeks earlier and were earlier than the set pick up time by half an hour and they did not impose the waiting time. Thrifty or other Hertz companies will now be bottom of my choice list. Very poor customer service. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NIMES, FR - Reviewed by GARY - 25 September 2019
" I have used Auto Europe in the past and will continue to do so, as I find them very straightforward. "
" Despite paying in advance for excess cover with Auto Europe, I was encouraged to purchase again at the Thrifty desk. I was told that I should have their cover, as the cover I had was not relevant. I refused. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGERAC, FR - Reviewed by RICHARD - 24 September 2019
" All good and easy I would use again "
" Everything was excellent other than The car was not clean outside but this was due to a hosepipe ban so acceptable The drop off was disconcerting as the booth was not open until after I had to be in the airport so I had to drop the keys in a box and did not have the usual hand back sign off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PARIS, FR - Reviewed by MARK - 24 September 2019
" When I contacted auto europe about the matter. I was told this was an everyday occurrence. I feel I should have been warned about this beforehand. "
" Had booked excess insurance cover when booking the car with auto europe. Girl on the Hertz counter Paris CDG repeatedly tried to sell it me again even though I showed her the auto europe booking print out. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ANNE - 23 September 2019
" Very efficient service from start to finish. "
" Very pleased with quality and efficiency of service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by TALAT CEMRE - 22 September 2019
" While online experience with auto Europe was great. However the man I spoke to when I called customer service was rather rude, patronising and unhelpful. I could also barely understand him due to his mumbling. I had to actually contact the car rental place directly to get my question answered. Not impressed at all. However, booking online was easy and the best value in comparison to other companies. "
" Experience was fine, as expected. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 21 September 2019
" Very nice hybrid Toyota. "
" Confusion over the CWD that made us uncertain about what cover was valid and ended up including the Thrifty CWD as well. Costly. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by VALERIE - 19 September 2019
" Not pressurised to buy extras which makes a change from .most companies Very satisfied "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MOHAMED - 19 September 2019
" No satisfied "
" When I have arrived at the airport, the main counter was closed and was advised to go to the office outside in the car park. When I arrived with my wife and my 7 months daughter, the wait was long to been seen and very disorganised. After I was seen with in 20 minutes the advisor took my documents and asked me to wait for 10 minutes, we have ended up waiting for 35 minutes with no apology or explanation. Communication skills were very unprofessional. Very disappointed! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHAEL - 18 September 2019
" Excess insurance expensive "
" Ok but would not release car without my own credit card. Eventually accepted debit card. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by COLIN - 17 September 2019
" Easy to book. Good prices. Clear documentation. "
" The pick up process was long winded. They tried to sell me insurance to cover the excess by telling me that what I had bought from you was not sufficient to cover their excess (It was enough!!). The car had a lot of damage which was on their sheet but I had to take photos as well. On return they said they were too busy to inspect the car but I insisted as I wanted to be sure with the car already so damaged that they did not try to charge me. Overall I did not trust them...... "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by BARRIE - 16 September 2019
" Overall pretty good "
" There could have been more staff on the counter it took 45 minutes to be served "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by IVAN - 15 September 2019
" It all worked perfctly. "
" It was all one could have hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 14 September 2019
" I tried to extend my booking and could not. Back and forth between you and Hertz / Thrifty who NEVER picked up the phone. Hertz rep at another agency refused to help saying they had no connection to Hertz at Nice Airport. "
" Car had cracked mirror, drivers side. Damaged consul interior. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LIMOGES, FR - Reviewed by LYNDA - 13 September 2019
" Staff very helpful. Unfortunately left glasses in car and have found it difficult to send preaddressed stamped envelope to Thrifty for return of item. Still trying to resolve "
" Because our flight was after office closure was not happy was charged for dropping keys off as had no other option to droo keys off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by MRS - 12 September 2019
" Very professional and organised, smooth transaction "
" Very professional and well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MARK - 10 September 2019
" Booking very easy using Auto Europe website. "
" Member of staff was very friendly and helpful. Pick up and drop off was very quick with no delay. Vehicle was spotlessly clean so all in all a very satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by STEPHEN - 10 September 2019
" Very easy and straightforward "
" Excellent service but still waiting for the holding deposit to be cancelled and therefore refunded to my card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROBERT - 10 September 2019
" A vast improvement over the last time we rented in June 2019, no delays this time "
" A vast improvement over the last time we rented in June this year, no delays this time. all good ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PAUL - 09 September 2019
" Clean car, no problems, brand new model. Cannot fault inanyway "
" Professional, courteous, polite and efficient service as always. Cannot fault AutoEurope car hire. Always on top always the best. Oh apart from the deposit requested of 1200 euros and not as the confirmed via telephone deposit of 1000 euros. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CLIVE - 09 September 2019
" See above "
" we went to collect the car at the train station at Bordeaux. We were just handed the key and nobody took us to the car. We could not find the car in the multi storey and then had to walk back to the office. When we returned the car again there was no one to take the key from us and we had to walk again to the office. Normally the car is checked together and document signed to say all is in order. Felt very uneasy about the set up. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by CYNTHIA - 08 September 2019
" Good experience of thrifty and auto europe "
" Very easy pic kup and drop off but surprised not more of a check of vehicle before finalising the bill. Also I handed over paperwork and later realised they hadn't given it back. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NICHOLAS - 03 September 2019
" Satisfied with Autoeurope. "
" I queued for 100 minutes to pick up my reservation. I was then told there were no available cars in my category and quoted an additional charge of 20 euro per day. When I returned the car the staff demanded to see a receipt for refuelling the car. I was not notified of this requirement when collecting the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NIMES, FR - Reviewed by ADRIAN - 02 September 2019
" Very good "
" Awesome drop off experience, collection was a little slow but still good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 30 August 2019
" Great service, lovely staff. Would not hesitate to recommend or use again. "
" A few marks on the vehicle that weren't marked on the original ticket. I had to go back to the desk to get them added. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by YEHUDA - 27 August 2019
" the car size did not fit the description at all, I could not fit any luggage at all in the boot when all seats were upright. So we ended up putting one seat down and squishing in very uncomfortably..... "
" They tricked me and pretended to sell me a vignet to be able to drive in Switserland (for full price), but all they did was give me a car which already has a vignet on it, which was most likely payed by a previous renter..... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 27 August 2019
" Friendly helpful reception, swift and easy transaction, lovely clean high quality vehicle. "
" Great vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 23 August 2019
" A very straightforward experience. "
" A very helpful and professional representative on collection of the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NICHOLAS - 21 August 2019
" I used the excess cover facility but would like autoeurope to also offer an annual policy please. "
" No problems, but the Beziers airport counter can only be busy after the (few each day) flights land, and I don't think their staffing is flexible - there should be more people helping st that time, fewer at other times. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 15 August 2019
" As number 3 doh "
" Having waited nearly 2 hrs for a different vehicle than I ordered turn up I can't say I was impressed Neither was my fried who had to have a big suitcase on her lap for the journey back "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BIARRITZ, FR - Reviewed by AARON - 14 August 2019
" Easy to use auto Europe to compare prices. "
" Easy to find car hire desk. Staff were great, spoke English. Car was great. Drop off was easy as there was a key deposit box at Biarritz. Got full deposit back within days. And was one of the cheapest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 13 August 2019
" I did it above already. "
" The only issues were with car itself. It had not been looked at from earlier rental. there was no water in bottle for windscreen at all ...completely dry so I filled it. The oil level was only 25/30% ....so I was always a bit worried if there was enough. We had some at our house but it was the wrong grade and I was reluctant to add it. Luckily we did not have much use of the car so our mileage was low. Then with one day to go the tyre indicator told us pressure needed looking at which I know is not much of an issue but al round I think the car had been neglected a bit. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BORDEAUX, FR - Reviewed by ANDREW - 11 August 2019
" Easy to organise on line and good value. "
" Excellent service on pick up although the queue was slow ! There seemed to be a lack of staff when I returned the car - it was extremely hot waiting in the car park for just one staff member to process all the returns; he did his best but clearly he was struggling to cope with the demand at the time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ABDUL MANNAN - 11 August 2019
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by DAVID - 11 August 2019
" Everything absolutely fine with booking process and renting car , car was great - just leaves a sour taste getting charged for damage which I know was not caused by myself , happens all the time just seems a way making a quick extra buck out of customers , just ends up being your word against the car company and as you have the credit card stored only ever one winner . It's an issues which needs looking at and addressing , I know for the future to take a million photos of the car and flag up even the smallest scratch before I leave the airport to avoid this happening again - would be we use thrifty / hertz again - not in Toulouse anyway "
" Cowboys - blamed for a tiny dent which obviously wasn't picked up prior to rental then charred 120 euros for damage, need to seriously look at this as an ongoing issues for decades with car hire companies . Instead of a drawn outline of the car with damage marked by staff why not have comprehensive photos of all angles of the car to avoid such issues as human error / missed dents prior to renting a car resulting in people being unfairly charged. Have emailed thrifty / hertz with no reply as of yet - Toulouse thrifty = terrible "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by WILLIAM - 08 August 2019
" Good value, although I wanted to change the time of drop off by 2 hours as I'd made a mistake, and the cost to do this was crazy. So the ability to cancel or change isn't really that reassuring. On arrival thrifty gave the extra time free of charge and with no quibble. "
" All went well and good service, but the car was very dirty and had a lot of damage to the rear, which was all noted plus we took pictures. However it doesn't fill you with confidence that they won't question on return. They didn't and we're very helpful and service was good, but was surprised at the poor condition of the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MULHOUSE, FR - Reviewed by WILLIAM - 04 August 2019
" Overall, a very good experience. Only one negative - I couldn't pre-check in with Thrifty before arrival, as the link between Thrifty and Auto Europe was down. "
" Very friendly counter staff - service on pick-up provided by Hertz. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by PETER - 02 August 2019
" Easy to deal with, a little pricey, like most tourist requirements on the Cote D'Azur, very efficient, so easy to drive out of the airport and more importantly to drive back in was excellent. Fast check in of the car after dropping off. "
" Easy to deal with, there was no que to the service desk, unlike the competition Goldcar where there were many people waiting to book. They are approximately 1/2 price of the usual companies, but I have not heard of any positive reviews with this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAVID - 01 August 2019
" Pick up & drop off the car was very easy. Everything went very smoothly. A staff at the counter spoke very good English & well mannered. Nothing to complain about my experience. "
" a staff at the counter was very good mannered & helpful. He showed us a map how to get out from the airport to avoid Swiss highway vignette. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by CHARLOTTE - 31 July 2019
" Will use again "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALISTAIR - 30 July 2019
" Not cheap "
" Reasonable, but don't like picking up car from dark multi-storey car aprk - I can't check the damage before hiring "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LYON, FR - Reviewed by CHRIS - 29 July 2019
" Fine "
" Staff were very good and helpful but the car bodywork and bumpers, were damaged just about everywhere. we were nervous about taking the car back in case we were blamed for any of the damage. As I said, the staff were very good, they made sure all the damage was noted and we weren't charged but it would have been nicer to have a decent car rather than a beaten up banger! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LYON, FR - Reviewed by STUART - 28 July 2019
" Unhappy with the condition of rental car that I was given by Hertz "
" The car that I collected from Hertz at Lyon Airport was filthy inside and smelt of cigarettes "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PERPIGNAN, FR - Reviewed by IAN - 25 July 2019
" Apart from not being able to find the office (hertz) it was a pleasant experience. "
" Hi. When we got to Perpignan train station I was looking for the thrifty office unaware that it was located in the hertz office. Might be a idea to advise of this otherwise I would have given 10 / 10. Thanks. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by OLIVER - 23 July 2019
" I had ordered an estate car or equivalent but when booked it was unclear that the equivalent wouldn't be an alternative estate car "
" I had ordered an estate car or equivalent but on collection was told the equivalent wouldn't be an alternative estate car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by CHRIS - 20 July 2019
" I left my driving license behind therefore I could not use the voucher "
" They were very understanding in my situation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MORAN - 19 July 2019
" Difficult to share much.... Just felt they knew how many people were coming off the plane and were hiring cars therefore they should have had enough staff to cope with the number of customers "
" Had to queue for 45 mins to get my car Car given to me in a filthy state and I wasn't informed. When I went back to discuss this with them they said they hadn't had time to clean it "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
BERGERAC, FR - Reviewed by IAN - 17 July 2019
" It was a nearly brand new car,the staff in the office were lovely "
" i was worried as just before i left home i read some worrying reviews of auto europw/thrifty.Such as if i was late on arrival my car could be given away ? So far,i needn't have worried,i was provided with a better car than i booked and the pick up and drop off were very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ROBERT - 17 July 2019
" Worked well. I would recommend adding a "Will you take cross-border" option box because CB prices are radically higher for some operators and at the moment this requires a manual check. "
" Pleasant, rapid and completely hassle-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by COLIN - 16 July 2019
" All went very smoothly Very happy "
" Good price and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by MARK - 16 July 2019
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by ANTHONY - 15 July 2019
" See panel no.3 "
" Counter at Bergerac airport was understaffed which meant a long wait. I found I had forgotten my driving licence, but they accepted my wife's and didn't charge extra for the change of driver. They also upgraded her to an automatic also without extra charge and were very helpful and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by ROBERT - 15 July 2019
" slow pick up "
" very slow when picking up car waited one and a quarter hours before getting car "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by PETER - 12 July 2019
" Enjoyed my holiday rental. "
" Friendly staff almost new car very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KEVIN - 11 July 2019
" Xxx "
" Xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by FIONA - 09 July 2019
" Good value for money and the extra driver fees wasn't too expensive either "
" Very friendly and extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROBERT - 02 July 2019
" Thrifty need to improve service "
" Almost 1 1/2 hour queue in car park to collect car and 1 hour wait at dropoff to get attendant to check car "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by GLYN - 28 June 2019
" Car boot was too small to accommodate luggage and not particularly economical. (Renault Captur) "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by CATHERINE - 27 June 2019
" See above "
" Quick and easy pick up and drop off car was in excellent condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAN - 27 June 2019
" The car was good but the service was lousy "
" Vehicle was booked with all singing insurance but Thrifty told me they had no record of this. They also told me their refueling policy was a good deal at €72.90 but it only cost me €50.00 to fill up myself. I was Lao told that I had no insurance cover in Spain even though it was booked for crossing the border. Then the desk was closed at drop off midday on a Monday !!! So I had to leave the keys in a drop box without any closure that the vehicle was returned undamaged "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JANE - 27 June 2019
" Seemless car hire. As we live in the area we are fortunate to pick up and drop off the vehicle before the rush of flight hirers. The process does take a while. "
" Efficient. Like the immediate email on vehicle condition "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JONATHAN - 19 June 2019
" Great car and great value, just not the best or most efficient pick up and drop off process. "
" Very long wait both in collecting and dropping off the car, especially the drop off as we were told conflicting information by the attendants so ended up moving the car lots - stressful before a flight. But the car itself was great. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LYON, FR - Reviewed by CLIVE - 08 June 2019
" Easy to use good value "
" Friendly, helpful and professional staff at pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MARTIN - 05 June 2019
" Helpful "
" Efficient service "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by JEFFREY - 31 May 2019
" Your practices are tantamount to fraud in my view "
" You told me at booking all insurance and excess was covered but at the pick up office they charve me another £160.00 or else there was a £1500.00 excess "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by CONALL - 19 May 2019
" See comments above. "
" I paid for additional cover for damage to bodywork etc But There was no Thrifty rep at Nice Station and I was referred to Hertz who denied any knowledge of extra cover . I was asked to pay extra for the same cover by Hertz. As I had already paid Thrifty, I refused to pay this extra sum. Can you explain? "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
RENNES, FR - Reviewed by STEWART - 08 April 2019
" Easy as always, nice pleasent staff "
" Easy as always, nice pleasent staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GRAHAM - 07 April 2019
" All round good value for money "
" I use this airport hire very frequently and am always happy with the service and this occasion was no different "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by SUSAN - 30 March 2019
" I was a bit concerned when picking car up as they had 2 cars in my name. Did manage to sort it out and it hadn't been charged for. "
" Staff were very pleasant and helpful and spoke English very well. Car was ready and clean. Tank was full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RONALD - 28 March 2019
" All good as usual. Normally I visit France 5-6 times a year. "
" Always good service at Limoges. Staff are friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by PAUL - 26 March 2019
" Good prices, excellent ability to change or cancel. "
" Car was new, but not prepared, aerial on front seat, plastic on seats & pedals. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRENOBLE, FR - Reviewed by DANIEL - 01 March 2019
" Tip top "
" Great car, quick service, very easy from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MALCOLM - 26 February 2019
" Straightforward booking, collection and drop off. "
" Smooth rental experience although large scrape on vehicle and wheel on collection that wasnt on the vehicle condition document. It was amended quickly when I pointed it out at reception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by DAVID - 26 February 2019
" See question 3 "
" On booking paperwork said open until midnight for collection when it actually closed at 6pm. Called them and waited an hour for someone to arrive to give us the car. When we got the car the engine management light was on. Hired in a ski resort and no winter tyres fitted, €200 to have them added is a joke. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by DAVID - 17 February 2019
" It is not unusual that car hire staff seem to be having "a bad day" "
" Attitude of counter staff was poor. Made me wait while the car was "prepared" and was told that cars were not available until time on booking when booked via websites "like this" (Auto Europe)! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PAUL - 16 February 2019
" Good value for money and excellent terms "
" Efficient & pleasant as usual. Very quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by NICK - 15 February 2019
" Couldn't see that snow chains were not included even though they are a legal requirement in France for winter. "
" All good except for: i) Even though I had been waiting before the phone rang the staff member on the desk picked up the ringing phone prior to serving me ii) Snow chains were not included even though they are a legal requirement in France for winter - An extra 60 euros even though I did not need to use them. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANGELO - 10 February 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by PETER - 29 January 2019
" Good web site and a good price "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by CHRISTOPHER - 24 January 2019
" Ok nothing special "
" Car not clean otherwise ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by KAREN - 16 January 2019
" When you just need a small car to get from a to b for 5 days in France it was perfect "
" The pick up and drop off was particularly good because it was Limoges airport (tiny) The Fiat 500 was a treat Excellent running condition Price was cheaper than Ryanair "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KENNETH - 15 January 2019
" Auto Europe got me the best deal on a car. Recommended "
" All pretty straight forward. A good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEVEN - 06 January 2019
" This depends on the response I get to my question about an erroneous charge that has been made to my credit card by Hertz. "
" I have subsequently received a charge on my credit card that I have questioned and wait a response. The car was returned full of fuel, I took out no extras and there has no damage to the vehicle. I was also not contacted before the payment was taken. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by MARCIA - 17 December 2018
" see above. relevant correspondence on the way to you., "
" As I have a house in France I visit several times per annum and rent a car at Montpelier. I have NEVER had such an appalling experience as encountered with your staff on this occasion. 4th time rental with you - never again. Complaint to customer services which I will forward to you and Maiane. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GRAHAM - 08 December 2018
" See my answers above "
" Extremely good and I have often used Thrifty at Béziers and have always been very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KIMBERLEY - 22 November 2018
" Easy "
" More damage to car on pickup than identified on paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by RACHEL - 17 November 2018
" as above "
" I was charged for a full tank of petrol when I only used a quarter of a tank. There is no flexibility for the customer. There was only one person on the counter and the queue was huge. There is no assistance given from other staff in the building when one desk is particularly busy - they are only busy because they are the cheapest at the time of booking. Last time I visited it was the Euro car desk that was busy. Limoges office should work out a plan so people do not have to wait for hours. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by YVONNE - 17 November 2018
" Apart from having to pay extra for breakdown cover on top of an already expensive rental - all went ok "
" Expensive and annoying that you have to pay extra for breakdown cover when you are already paying to rent the car - just put the real cost up front!!!!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JASON - 15 November 2018
" The above issue needs to be resolved. Otherwise the experience was OK. However I do think that Auto Europe need to have a proper mechanism in place to process and resolve these sorts of complaints. "
" I was charged 330 euros for a hairline scratch on one of the doors. I didn't cause the scratch but because it was so small I did not notice it on pick-up. Regardless there is no way such a small scratch would cost 330 euros to repair. Hertz - the company who provided the car - are operating a scam. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by ADAM - 04 November 2018
" Would be very interesting in getting in touch direct as will be visiting france regularly. "
" Great, only minor issue was arriving to drop car off and finding collection point car park was full so parked in next car park to be told needed to move it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by IVAN - 30 October 2018
" no "
" the petrol tank on the vehicle was not full. A photo of the gauge was shown to the Representative from Hertz (agents for Thrifty) on returning the vehicle. the representative was not particularly helpful other than to advise us to email the hire company "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by RICHARD - 27 October 2018
" Very happy with the experience and would consider using them again. "
" Very smooth pick up. Paper work all ready including slight scratches on car indicated. Drop off also quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ASHLEY - 25 October 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ROBERT - 21 October 2018
" Good value for money "
" All went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by PAUL - 20 October 2018
" Good experience. "
" Efficient this time, should be everytime "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DEBORAH - 20 October 2018
" Very good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ADRIAN - 18 October 2018
" easy "
" counter staff fab "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
RENNES, FR - Reviewed by HENRY - 17 October 2018
" As above "
" I was very pleased with the whole experience and will be returning to Rennes periodically and will quite definitely use Thrifty Car Hire again. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by CHRISTOPHER - 15 October 2018
" zz "
" zz "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by PATRICK - 14 October 2018
" See item 3 "
" Quite dissapointed in that I booked a car for 2 days starting at 10am on the 10th Oct. My flight was cancelled by Easy jet, so got a new flight at 5pm. Car had to be cancelled, and I had to pay for it, as Thrifty would not keep the car for me until that evening. Then had to book and pay for another car. this had to be done by telephone with Auto Europe. When I got to the desk, I was given the car I had booked in the morning, with the times crossed out and changed to the new time, therefore they are capable of holding the car. To compound matters, the AutoEurope representative stated a time of 5pm pick up, despite the flight not arriving at Geneva until 7.30 pm, and the representative asking me what the flight number was. this meant that I had once again passed the 2 hour limit for pick up..!! Fortunately the Thrifty desk representative did not enforce this and make me book yet another car. So all in all not a great experience, as your marketing people like to call it. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JIM - 13 October 2018
" Very good staff at Limoges airport. "
" See below "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by CHRISTOPHER - 10 October 2018
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KERRY - 09 October 2018
" Great "
" Very helpful, friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DENISE - 06 October 2018
" Easy efficient and competitive "
" Vehicle had quite a few marks to identify on pick up and nobody at pick up point on return but easily found at rental desk "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by AMZAD - 05 October 2018
" All good except drop off too far for disabled people "
" Having a disabled passenger with me it was difficult to get from drop off point to the terminal. Should have better service for disabled peoples drop offs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 28 September 2018
" Straightforward to search and book a car. Good value and problem-free! Thanks! "
" Good value & relatively quick counter-service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by KAREN - 26 September 2018
" As above "
" The car received was badly scratched and dented in various places, but otherwise clean and tidy and a very reliable vehicle. I made sure I took a lot of photos of the car we were given. On our return to the airport, we had 3/4 full tank of petrol, which we intended to fill up at a service station close the airport. Unfortunately, there was no service station anywhere near the airport and as we were running late for our flight, we returned the car. We were charged for filling the car at 60+euros, which we challenged as the car was not empty. We were told this was policy and the money was automatically charged to my credit card. I feel that this is an excessive charged as the car was 3/4 full of fuel which the technician confirmed on checking the returned car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by MARIA - 25 September 2018
" Terrible. "
" We had to wait nearly 2 hrs at Bordeaux airport to get the car. The flight was quicker. There was a bigger queue at Hertz/Thrifty than all other hire car companies combined. Not good at all. Surely you knew how many cars had been booked and what to expect? "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by WILLIAM - 24 September 2018
" Good "
" Easy, simple, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by NEIL - 21 September 2018
" Simple and easy process all round "
" Excellent and friendly staff particularly at drop off... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by DUNCAN - 21 September 2018
" Quick booking and best prices "
" Friendly staff good clean car and easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 19 September 2018
" On Line booking straightforward and choice of vehicle and price easy to understand "
" Good Service at the Airport pick up. Car in good condition and ideal for our needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by STEPHEN - 17 September 2018
" easy to use website "
" Difficult to find as pick up location was actually branded as Hertz rather than Thrifty. Good pick up experience ; longer wait for drop off due to only having 1 member of staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by STEPHANIE - 16 September 2018
" The layering seems to have led to some wrong charging "
" The quote was reasonable and I prepaid over £200 but was then charged over 350 euros when dropping the car off. I think this was an error - please can you check? "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GARY - 13 September 2018
" Easy "
" Considerably better than gold car or firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PETER - 12 September 2018
" I'm emailing in disappointed of the hire service in picking up my car on Thursday 6 September. I hired through Thrifty booked from autoeurope. The flight from London to Bordeaux took 1hr 20mins but when arriving at the car hire Thirty was closed and we were diverted to Hertz. At Hertz there was only two people on the desk with no urgency to clear the queue. There was two of us with a baby and we delayed our pick up of the hire car by over 2hrs. I find this unacceptable that our family needs to wait longer than our flight. Look forward to your reply. Peter "
" The wait. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by FORSYTH - 12 September 2018
" Really truly awful so far. Let's see if I have any chance of my money back "
" Thrifty was awful. Tried to pick up the car a little early, ended up having to give up the booking and start a new contract which cost over £600 extra. Still trying to process the refund on this contract which was unused. The Thrifty desk at BOD is shares with Herz. One unhelpful person at first and a very long queue. Then 2 people and and even longer queue. Can't think of any reason to use Thrifty or Herz again ever. Jury is out in Auto Europe until I see if I can get my money back on the unused voucher "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NIMES, FR - Reviewed by MALCOLM - 11 September 2018
" O "
" O "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by JULIE - 11 September 2018
" Staff are very hepfull . Used many times over the years. Be happy to use next time I'm in limoges. "
" I have used thrifty many times & other car hire company's in limoges. Thrifty is my favourite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by COLIN - 09 September 2018
" Good except for being short changed on the fuel. "
" Very good except for fact that fuel was only 7/8 full when it should have been full. I returned the car full and so you owe me! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARK - 05 September 2018
" Booking with Auto Europe very smooth online with wide choice of options. Have used before and will use again. Would appreciate you using your brokering power to 'encourage' rental companies to improve pick up process for pre-paid customers. "
" Very long queue at Hertz/Thrifty office at Marseille airport. Took an hour to get served. Vehicle had numerous small dents and scratches which were not indicated on record. Had to get member of staff to record them before departure. Drop off was much smoother and quicker. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by ROBERT - 04 September 2018
" Easy on line booking. "
" Easy to get to from the TGV station in Avignon, bit of a walk to get to car which wasn't straight forward and windows were not clear from being washed with lots of annoying water marks which I had to clean before driving to see wing mirrors properly. Easy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARK - 04 September 2018
" the booking was actually fulfilled by Hertz, not Thrify so the signage at the airport wasn't clear. It then took a long time to pick the car up. When we picked it up we were told we didn't need to fill the car with petrol and would only be charged what we used, so we dropped it off with 1/3 of a tank left only be to told we'd be charged for a full tank. We were also challenged about some small marks on the front bumper which were there when we picked the car up. "
" the booking was actually fulfilled by Hertz, not Thrify so the signage at the airport wasn't clear. It then took a long time to pick the car up. When we picked it up we were told we didn't need to fill the car with petrol and would only be charged what we used, so we dropped it off with 1/3 of a tank left only be to told we'd be charged for a full tank. We were also challenged about some small marks on the front bumper which were there when we picked the car up. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by PAUL - 03 September 2018
" Efficient enough rental process and reasonable prices - that was all that was required. "
" Was expecting a Ford Fiesta, received a Renault Captur. Horrible piece of French engineering - could feel gearstick move when accelerating and decelerating - and car had numerous dents, scratches and scrapes (not all were marked on pickup slip, but I was careful to take timed photos before driving away). Pickup was confusing as one very nice lady appeared to be covering all the rental desks at Mulhouse. I thought I was renting through Thrifty but car was from Hertz! Maybe that's just the way it works? At drop off, there was a note on the Hertz desk saying the assistant would return in a short while. Waited a while with time ticking away with a plane to catch before someone advised there was a key drop to use. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 3
NANTES, FR - Reviewed by DAVID - 03 September 2018
" Excellent value "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ADRIAN - 03 September 2018
" Easy website to use "
" All went very smoothly, It was quiet at the rental desk which makes all of the difference. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 30 August 2018
" Booking was easy but there appears to have been confusion over fuel policy etc. at the Carcassonne office. "
" On picking up the car we were told that the full fuel tank had been billed to us, at a cost of €79, and that therefore we were advised to return the car with as little fuel as possible. When we returned it we were told that this was not the case and we had to fill the tank otherwise we would now be billed the €79. Fortunately there was plenty of time to do this, but it was a little distressing to think that we might have been overcharged. It was also apparent that several other people returning their cars had been told the same thing. Evidently there is a staff training issue here. The car had a damaged rear quarter, which was unsightly, but it was otherwise fine. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NICE, FR - Reviewed by DUNCAN - 29 August 2018
" as above "
" Additional insurance to remove the huge excess almost doubled the cost of the rental, real shock and disappointment. Other than that all good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STEVE - 27 August 2018
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by SATHAM - 25 August 2018
" Nothing negative "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 24 August 2018
" Very easy to get competitive rental pricing, and simple ordering/administration. I never bother using anyone else at present! "
" Very good experience all round. Generically, collecting a hire car (even when licence and other personal details have already been provided) always seems to take too long, regardless of the hiring company, but putting that to one side, I found the service from Thrifty excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JACQUELINE - 23 August 2018
" My flight from the uk took 1.5 hours. Collecting my unsuitable car took 2 hours. Absolutely ridiculous. I am very disappointed and angry. "
" I booked a 7 seater with room for 7 suitcases. The voucher stated ford Galaxy or similar. My party of 6 were unable to physically get into the first car I was given, let alone any luggage. The second one was a very uncomfortable squeeze with pull up seats in the boot. No leg room, and no luggage room. If there had been a 7th person in my party we would not have all managed to get in. The car was an x-trail Nissan. I had to pay for a taxi to take the luggage at a cost of 70 Euros each way. The car simply was not as described. I have taken photos to proove the unsuitablity of the car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by TERRY - 22 August 2018
" Help desk provided fast and sound guidance but unfortunately the rexommendation of calling Airport number was a waste of time as they never answered. "
" There were not enough staff on arrival. A long wait. One member of staff "waited" for gold customers rather than help. Another member disappeared for ages. Once at the desk very efficient. The car "service" warning light came on on day 3. Followed by oil warning light. Trying to get hold of Hertz/thrifty at airport by phone was impossible. Auto trader and thrifty help lines were useful but impractical. Went back to airport and the staff were AMAZING and offerred alternate car without fuss. Both cars were great though. Despite having a huge number of scratches, many not recorded. Again staff were great but a shame I had to notice them and get them noted on documents. Would prefer accurate documents rather than relying on customers to spot problems. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by ARIADNE - 20 August 2018
" See point 3 "
" At the airport Thrifty run by Hertz, so comments on Hertz rather than Thrifty. Had to argue to get class of car paid for, wanted to give us a smaller car or transit van to pay more for. They did this as only two of us turned up with no luggage or our wheelchair user to collect the car. Kept telling us class of car we wanted did not have and too big for us..... eventually we got the class of car paid for, but did seem with a lot of reluctance. Which not expected or appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by KATIE - 16 August 2018
" Very easy "
" Easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STUART - 16 August 2018
" See above "
" Appalling queue at pick-up. Had given our car away when we finally got to the front of the desk "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by MARK - 15 August 2018
" Totally disappointed to say the least. I booked a large 7 seater van and was given a small 7 seater car so we couldn't get our luggage and passengers in. Spent a huge amount of time emailing and calling customer services (who never answered the phone) at AutoEurope and finally got an email over a month after complaining to be told it was was we booked. Was mis-lead and mis-sold the hire vehicle. The Ford I was given was NOT similar to a Ford Galaxy and was way smaller. Will never ever use this company again. "
" Totally disappointed to say the least. I booked a large 7 seater van and was given a small 7 seater car so we couldn't get our luggage and passengers in. Spent a huge amount of time emailing and calling customer services (who never answered the phone) at AutoEurope and finally got an email over a month after complaining to be told it was was we booked. Was mis-lead and mis-sold the hire vehicle. The Ford I was given was NOT similar to a Ford Galaxy and was way smaller. Will never ever use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by ELIZABETH - 14 August 2018
" The only problem was the drop-off, otherwise excellent. "
" Thrifty were very good in all respects. We were dealt with promptly and efficiently. However, the drop-off instructions provided by Auto Europe were both unclear and wrong. I phoned Thjrifty the evening prior to drop-off and got clear and accurate information, thankfully. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by WILLIAM - 14 August 2018
" Needed to contact Autoeurope to discuss changing dropoff location. Despite making a dozen calls and waiting on hold for several hours, I never managed to speak to anyone. Appalling service. "
" Long queue at Bordeaux airport "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by COLIN - 14 August 2018
" Overall not bad "
" 30 minute queue to collect vehicle but staff excellent when checking in. No receipt provided when dropped of. Told E mail would be sent. None has . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GAIL - 09 August 2018
" No complaints. Car was ready for us to collect "
" Friendly staff. Clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DEREK - 09 August 2018
" It always works well with auto europe "
" It was better than the last time I used thrifty. It would be better if they stopped seeing collection as a sales opportunity. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by HUGH - 09 August 2018
" The lady at the checkout was bordering on the rude. The speed limits on some roads in France had just been changed and the sat-nav information had not been altered to the new speed. We were not informed of this and were only told about it by a resident travelling in our car. When we tried to look it up on the internet it was very hard to get any information. We could have easily been penalised for speeding. On our return, having been given the wrong address on the paperwork, we suggested to the young man that they may want to warn the next customer we were dismissed, again in an almost rude way. I would suggest that you employ staff who actually like dealing with people. We would like just basic courteousy and helpfulness. "
" The vehicle was very good and clean. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ANJA - 09 August 2018
" Auto Europe in general has competitive prices and good offers, good website, so I will most likely use them again. "
" Longest queue at the airport, we had to wait over an hour to get our car. The papers stated that the car had no damage - when we got to it it had massive damage on Front and the sides, totally unsafe - but was exchanged with an apology, so the car and also the drop off experience was good. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRIAN - 04 August 2018
" Such a shame; the vehicle itself was very nice (space aside) and the collection area outside was great both ends of the journey. It's the airport desk that totally let you down and cost us a sum of money we really couldn't afford. "
" Our main issue was that when booking online, I accidentally pressed yes to GPS. We phoned up immediately to rectify that and were told that we should sort it when collecting the car. However, at the desk we were told that the best they could do was to upgrade the car to approx the fee paid plus extra. We did not have the time or energy to argue this point; we had been waiting in a queue for almost an hour to get served anyway, and had two hot and tired children as well as three hot, tired and cross adults desperate to get off. We did have an upgraded vehicle, but that was pretty much a waste of time as our luggage fitted better into our own Hyundai 120 car left in Bristol airport. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 04 August 2018
" Need to try and stop companies from profiteering. "
" Tried to blame me for damage that was already there. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN NICHOLAS - 03 August 2018
" Always seems to go smoothly. "
" Car not clean inside (bag of crackers under the seat) but otherwise no issues. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DINARD, FR - Reviewed by IAN - 03 August 2018
" Use autoeurope regularly and always feel dissapointed that your email offers are not much of a loyalty discount. Headline advert shows low rates eg. 30% off but actual booking is only small reduction of £5 or not much different than previous auto quote. Sometimes I go elsewhere as a result. Never given promotional codes to key unlike other company websites. I got better quote elsewhere and rang auto but she pointed out milage terms different. No offer to give a better price. Could have said I can add a discount. "
" Cntr staff and pick up staff was very personable & made an effort to be friendly and with a smile. Dissapointed with the lack of sat nav for the price paid. Resulted in getting lost in Brittany France. Felt the price paid should have included as standard without extra charge. I also had problems taking advantage of thrifty 10% offer code received by email which wouldnt allow booking at same airport on same terms. Stated airport restrictions wont allow booking, even though desk open. I'djoined as a member. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RICHARD - 31 July 2018
" The peace of mind of the excess cover is what made us use Auto Europe to start with. Easy booking, all relevant info emailed immediately. We booked with Thrifty and were told to use the Hertz desk as arriving after opening hours. Staff were excellent; friendly and not too pushy. Car was good and return seamless. All in all great service, would definitely use them again. "
" Could not fault the service from the counter staff, not too pushy with optional extras and additional insurances but explained everything clearly. The car was as expected, spotlessly clean inside and fairly new. The rental agreement said "no damage" but as expected there were several scrapes and minor dents etc. This was not a problem as the manager from the parking office looked it over and marked the relevant damages on the agreement. Speedy return of the vehicle by efficient staff . We had a Ford Fiesta which served our purposes, nippy little car with good fuel economy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by EMANUEL - 30 July 2018
" see above. "
" Car was fine, but pick up definitely not, with only one person handling customers, who then spent some ten minutes answering questions from a customer that had nothing to do with the car hire, leaving me (and others) hanging about. Very inconsiderate, and enough to make me think more than twice in future before using Thrifty again. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by DAVID - 26 July 2018
" Scored lower because I perceive the car hire to have been with Thrifty "
" The only critique for what was excellent service was the distance we had to walk to pick up the car and obviously the same on our return. More an issue of Biarritz airport than Thrifty "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTINE - 25 July 2018
" Slow slow slow at desk at airport. One person despite queue. "
" Way too slow getting car at airport. One person despite queue. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ALEXANDER - 25 July 2018
" I don't see that the issue is with the online booking process. "
" We landed at 10am and didn't leave the airport until 2pm. Three car hire companies were being managed by one desk. 3 hours waiting in the queue and to collect the car. Unacceptable especially with children. One questions the point of booking in advance. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PATRICK - 23 July 2018
" The hire car was most satisfactory for our needs - Peugeot 208 diesel. We spent 2 days of our brief holiday extensively touring. No hassle when returning car to the depot. "
" Took one hour in the queue due to staff selling top up insurance to all in queue before us! We had arranged our top up insurance in advance when we hired the car on-line. Could do with a by-pass system for people who did not need extra insurance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by JOHN - 21 July 2018
" Auto Europe are fine, Ive used them for years. "
" During the hire period the vehicle had a puncture. We were able to swap the wheel with the spare tyre but had a lot of difficulty contacting Thrifty/Hertz breakdown service using a UK mobile phone. I owned a property in France for 15 years and am familier with the French phone system and have never had a problem. I eventually contacted a friend who lives in France to ring the number on her house phone, she was told someone would ring her back but they never did. My concern was that without a spare tyre, if we were to sustain another puncture, however unlikely, we could be stuck on the side of a motorway and eventually miss our flight. We also had a disabled passenger with us. I would avoid using Thrifty again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by NIGEL - 19 July 2018
" They found a small scratch on the drivers side wing mirror about 10mm and charged me 100 euros. I saw the scratch on collection I thought it was to small to mention but got charged for the damage. The car was supposed to be in perfect condition as I was told by the desk staff but I still have pictures of the bad scuffs on the wheel trims. This was not picked up. I also found out since that there is a template to measure these scratches as to whether or not its wear or tear this was also not even mentioned "
" They found a small scratch on the drivers side wing mirror about 10mm and charged me 100 euros. I saw the scratch on collection I thought it was to small to mention but got charged for the damage. The car was supposed to be in perfect condition as I was told by the desk staff but I still have pictures of the bad scuffs on the wheel trims. This was not picked up. I also found out since that there is a template to measure these scratches as to whether or not its wear or tear this was also not even mentioned "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by DANIEL - 18 July 2018
" Just very slow at Marseille collection/delivery, the rest was good "
" Took 45 minutes to get the car with only 1 person ahead, then failed to give car park exit ticket No one to return car too and get checked over and took a further 30 minutes to hand back "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MEHRDAD - 18 July 2018
" See my comments above. Totally unsatisfactory service at time of picking up the vehicle. "
" Very poor service at Hertz/ Thrifty desk at the Airport. Long Queue and too few staff. No differentiation between clients with prebooked vouchers and those taking a long time deciding what car to hire on the day. Hertz then suddenly closed the counter and told everyone like myself who had queued up for 45 minutes to go to the car lot office and queue again. Poor, poor service! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BEZIERS, FR - Reviewed by ADRIAN - 13 July 2018
" easy experience "
" good experience easy pick up at Beziers. We often use via auto europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by SELOSSE - 13 July 2018
" Where is the follow-up if the order is "on request"? With a voucher number, I thought the reservation was complete. Staff at the Thrifty/Hertz agency also needs to be trained on your booking process, so they can correctly inform and advise your clients on the status of their requests when something goes wrong. We'd never have agreed to proceed at the Hertz rate if we'd known i) that the original reservation was incomplete and ii) the original rate would not be honored. "
" We made a reservation with Thrifty through Auto Europe Car Rentals. When we showed up, the staff at the Hertz/Thrifty booth told us the booking had been "Cancelled". He couldn't explain why but offered us another car from Hertz, which he said would cost less since it was a smaller size. As it turns out, the rate was more than twice the rate we'd found online (523.55 euros vs. 272.13 pounds). I pointed out the difference right away, but he told me he'd reach out to his manager, show him our initial reservation and they'd get back to us with an adjusted rate. We heard nothing for a week and when I called, I was told by his manager that the original reservation was "on request" for reasons he couldn't explain, but therefore not complete. They would not agree to honor the original rate, as it was an "online offer". If the agency banner says Hertz/Thrifty, the least you'd expect is for the staff to be i) knowledgeable about both services and ii) aware of what commercial gestures they are able to extend to their clients. Don't make any false promises and follow up on your commitments. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MARTINA - 12 July 2018
" Petrol filling charge is over and beyond what is acceptable . I will NEVER use your service again "
" I think it is absolutely outrageous you charge me €130 to fill petrol !!! It's unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by SUSAN - 11 July 2018
" Would recommend to friend's travelling to limoges. Situated right out side airport entrance. The staff were well presented and helpful. Instructions were simple to follow. Thankyou. "
" Staff very pleasant and spoke English. Was very quick and efficent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEPHEN - 10 July 2018
" Quite a few small damaged areas on car that weren't on the car sketch so we had to point out prior to taking the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BREST, FR - Reviewed by YVES - 10 July 2018
" N/A "
" n/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by MICHAEL - 09 July 2018
" Excellent. "
" Excellent car and service. Thrifty next time for us! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NATHANIEL - 08 July 2018
" AutoEurope consistently provides the best price "
" Understaffed, had to wait longer than expected for both pickup and dropoff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by ANDREW - 05 July 2018
" As above "
" Very smooth process from start to finish. Although I pre-paid, the receipt I was given upon collection was confusing (the itemised bill read as though I was being charged twice). However, this was credited in full upon return of the vehicle. Would also have liked the counter to have been manned when I returned the vehicle but overall very satisfied and would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by NICHOLAS - 04 July 2018
" No issue with AutoEurope but there is a problem with capacity at airports. "
" Very long queues at the airport. Had a damage issue and needed paperwork to make claim. Never arrived although of course payment was taken from my account immediately! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by CHRISTOPHER - 04 July 2018
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by HELEN - 02 July 2018
" A rough car, poor service and out of pocket, so not really encouraging to use again. "
" I requested a sat nav as driving in foreign country, the website did not say that would not be one in the car I reserved. I had to upgrade to larger car to get sat nav, the car was very rough and sluggish even though didn't appear to be very old. Also my paperwork was demanded back by Thrifty/Hertz, making it difficult for me to claim this back through work expenses. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by PHILIP - 02 July 2018
" Fuel tank was not full when I collected the car. Told it was a faulty gauge. It was not. I left the car full of fuel. "
" Fuel tank was not full when I collected the car. Told it was a faulty gauge. It was not. I left the car full of fuel. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by CHRISTOPHER - 30 June 2018
" We left our Samsung tablet in the car, can someone check to see if it has been handed into lost property plz ? "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 25 June 2018
" Auto Europe is easy to book with, prices and choices are clear, payments and refunds are hassle free. Will always book through them as we know what to expect and has not yet been let down. Thank you. "
" Staff are always professional and friendly , car was efficient and performed well. 'Always have a great rental experience with Thrifty. Thank you to all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 21 June 2018
" we paid for a 7 seater ford galaxy or eqivelent as we was traveling with 4 adults and 2 children under 3 plus 6 suit cases plus hand luggage and a pram. When we got to carcasonne we was told we was getting a renault scenic which was only a 5 seater plus 2 in the boot with no room for the cases or pram. plus it would mean a child under 3 would have to sit in the boot seat alone as there wasnt enough leg room for a adult. The very rude and very unhelpful manager said the picture on my autoeurope recipt was wrong and we shouldnt of had a ford galaxy or equivelant but my point was as well as the picture it said ford galaxy 7 seater or eqivellent in writing so it didnt matter if the picture was wrong. after arguing for over a hour and phone calls to autocar europe the only thing he could offer us was to pay extra for a mini van and try to complain and get a refund when we got home. This wasnt an option for us as we only had enough money for our holiday and it wasnt our mistake we had paid for a 7 seater ford galaxy or equivellent and thats what we wanted. The manager was trying to say that your website had the Ford Galaxy as a different classification to the Thirfty classification they had the scenic in group G and the ford galaxy in group H. Again that wasnt our fault all we booked was a 7 seater with boot space we didnt look or compare classifications we just wanted what we paid for. After another 20 mins or so we asked him to phone his manager as the kids was sat outside in the baking sun for over a hour and 20 mins getting restless tired and hungry and in need of a drink. his manager then said to give us what we paid for and give us the mini van. which was what we had paid for. This then had a knock on effect for the start of the holiday as when we finaly got to Vias the supermarket was closed and we couldnt get food etc until the next day. i would like someone to contact me with a follow up about this dissapointing and easily avoidable experiance. And some sort of compensation/refund to help put this unplesent event behind us. "
" we paid for a 7 seater ford galaxy or eqivelent as we was traveling with 4 adults and 2 children under 3 plus 6 suit cases plus hand luggage and a pram. When we got to carcasonne we was told we was getting a renault scenic which was only a 5 seater plus 2 in the boot with no room for the cases or pram. plus it would mean a child under 3 would have to sit in the boot seat alone as there wasnt enough leg room for a adult. The very rude and very unhelpful manager said the picture on my autoeurope recipt was wrong and we shouldnt of had a ford galaxy or equivelant but my point was as well as the picture it said ford galaxy 7 seater or eqivellent in writing so it didnt matter if the picture was wrong. after arguing for over a hour and phone calls to autocar europe the only thing he could offer us was to pay extra for a mini van and try to complain and get a refund when we got home. This wasnt an option for us as we only had enough money for our holiday and it wasnt our mistake we had paid for a 7 seater ford galaxy or equivellent and thats what we wanted. The manager was trying to say that your website had the Ford Galaxy as a different classification to the Thirfty classification they had the scenic in group G and the ford galaxy in group H. Again that wasnt our fault all we booked was a 7 seater with boot space we didnt look or compare classifications we just wanted what we paid for. After another 20 mins or so we asked him to phone his manager as the kids was sat outside in the baking sun for over a hour and 20 mins getting restless tired and hungry and in need of a drink. his manager then said to give us what we paid for and give us the mini van. which was what we had paid for. This then had a knock on effect for the start of the holiday as when we finaly got to Vias the supermarket was closed and we couldnt get food etc until the next day. i would like someone to contact me with a follow up about this dissapointing and easily avoidable experiance. And some sort of compensation/refund to help put this unplesent event behind us. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by FRASER - 19 June 2018
" Jdjd "
" Excellent member of staff at check-in desk. Very helpful and efficient with excellent manner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by FOUAD - 19 June 2018
" Easy to deal with and helpful "
" Pick up experience was rushed so damage which was on the car at pick up was not noted so this led to stress during the rental that we would be held responsible for this. Drop off at the French sector is very complicated and could be made easier or described more clearly by the staff. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 6
LYON, FR - Reviewed by MALCOLM - 16 June 2018
" All good except I was taken for a ride 're fuel. Not thrifty fault the petrol station was closed but it would be good customer relations to agree a reasonable amount. Shocking to have to pay for a full tank when it had 3/4 full. "
" I was robbed of my money when having 3/4 of a tank of petrol, I went to fill it to the top as agreed, the petrol station had all pumps blocked. They insisted I had to pay €68 euros to pay for a full tank. Beware of crooks. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by ROGER - 15 June 2018
" No air con "
" Car didn't have air con yet I ordered one with air con. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ZANIS - 14 June 2018
" Very good experience, smooth and quick, will definitely use it again! "
" Very good experience, smooth and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. TROPEZ, FR - Reviewed by DAVID - 14 June 2018
" Excellent service on both collection and return. Vehicle was extremely good. "
" Excellent service on both collection and return. Vehicle was extremely good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by BRIAN - 14 June 2018
" Not entirely satisfied with my experience, frontline staff were fine picking up the car but dropping off it was a difficult experience. I was requiring a receipt to make sure my deposit for the vehicle (820 Euro) would not come off my credit card as the pick up man signed off my vehicle (after return). No one could contact the right person for me even after 30 minutes, and as to date I have not received any kind of receipt (which was promised to me by the drop off man) Additionally The car that I requested and paid for (Ford Galaxy) was not available therefore the vehicle I received was a Ford C-Max. This car though very good indeed was far too small for 5 people plus luggage - disappointed Thrifty I'm sad to say "
" Not entirely satisfied "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9