AUTO EUROPE TURIN, ITALY Car Rental Reviews

TURIN, IT - Reviewed by JAMES - 17 September 2025

" Would use again "

" Smooth & easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MICHAEL - 28 August 2025

" Please get the basics correct. A two hour 'wild goose chase' around Turin was unnecessary, frustrating and a bad start to a holiday. "

" There was a big problem with the vehicle collection address. The Auto Europe confirmation stated the pick-up location as Porta Nova, however there was no Maggiore office near Porta Nova and following some great help from the Enterprise office near to Porto Nova, we ended up at the Maggiore office at Porta Susa some two hours later. The representative at Maggiore informed us that the Porta Nova office had closed some two years prior. The support from both Auto Europe and and Maggiore representatives was good and the fundamental issue was outdated information. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by STEPHEN - 22 July 2025

" Would use again "

" Easy to deal with "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TURIN, IT - Reviewed by SUSAN - 14 July 2025

" I always book through Autoeurope and normally have no issues with the car rental companies - this experience would not put me off booking with Autoeurope but I'd be much more choosy about the rental company next time. "

" The upfront price of the rental was cheap but when I arrived at the counter I was hit with 30€ charge for wanting to drive my car in France. This was not highlighted when I made the booking and took the price of the rental up to one of the bigger car rental firms. Had I known that, I would not have used Italycarrent. The car itself was battered - lots of damage which made it very difficult to check the status report that I was handed at the beginning of the rental Plus it absolutely stunk of cigarettes - it was quite frankly disgusting. When I returned the car, I was told that there was additional damage to the vehicle. Fortunately, I had taken a video of the car at pick up (I've had this experience before with a cheaper rental company so now always do this) so was able to demonstrate that the damage was there when I picked it up. However, this took well over half an hour. I had plenty of time to spare, but anyone in a rush would feel pressured to sign the document and take the hit. I also have a private insurance to cover my excess so the stress of having to pay for any damage was removed but anyone without that would probably be very anxious. The counter staff were very polite and courteous throughout but overall it was not a great rental. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 5

TURIN, IT - Reviewed by COLIN - 17 June 2025

" We phoned Auto Europe and they told Keddy we didn't need their excess cover. "

" Both members of staff were insisting I bought excess insurance despite me having my own cover. They said Auto Europe would refund me, not true. We were delayed for over an hour and were very stressed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TURIN, IT - Reviewed by CAROLINE - 25 April 2025

" Auto Europe's booking service was efficient as always. "

" Collection was stressful; I was handed a key and no paperwork. The car wasn't in the stated location; we had to fetch the man from the counter to find it. The car was damaged with a bad set of dents and scratches to its side and dirty inside. We returned to the counter to confirm it was already damaged before pickup and the member of staff said damages were emailed to me. They weren't but he wasn't interested in releasing any data about the recorded damage. He was rude and dismissive. There was no information about returns or what fuel to use. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TURIN, IT - Reviewed by ALEKSEI - 22 April 2025

" Pretty good place, hassle-free rent, everything was fine; could recommend. "

" Everything was smooth and quick, the car was fine and the price was reasonable. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by DAN - 15 April 2025

" Not heard anything back about this miserable experience. I now don't know if the team at Noleggiare who were trying to rip me off have been caught or a claim is still running as I have not heard anything back since Thursday. Thank you "

" Email sent to you Thur 10th Apr: I would like to discuss these claims of damage and my treatment and very poor customer experience at both the collection and return of the hire car from Turin. So can you please arrange for someone to give me a call before any charges are just taken from me. At collection, a very friendly member of staff showed me round the car and quickly explained there were many multiple minor damages... nearly on every panel. Consequently I didn't inspect each and every single mark and scratch. He almost encouraged me not to by saying it will all be fine given the car had so many damages. We drove the car safely to and from Montgenevre and returned to Turin airport with no incidents. On return we were met with a very different character who inspected the car like I've never seen. After at least 10 mins he found a hairline scratch on a panel near the rear door. It would be removed very quickly with some polish and a cloth but he claimed not to have any polish. When we compared the check out document with the damage there was a mark #4 where the hairline scratch was. He said that reference was for a very minor dent which could also be barely seen particularly from within a dark car park. So I wouldn't have known if the checkout document referenced the scratch or a dent as both were so insignificant. He said it would be a 150 euro fine for the repair - interesting as none of the other many damages had been repaired. I said this wasn't fair and he said he was just doing his job. I asked for the options he said pay 150 euros at the office, or wait to speak to the head office. Then he said he'd phone a superior to check the best price... he reduced it to 130 euros. I still felt this wasn't justified given the 3 minute job to fix the minor scratch. I then went to the local office and spoke to the same man and a female at the desk. They said they could remove an 80 euro admin charge, which went even been mentioned before then. Then they said the 130 offer was gone and now it had to be 150. I wasn't comfortable that any of this experience was correct or even legal so I confirmed I would wait to speak to head office before handing irregular payments to local staff who seemed to be making things up as they went along. And now I see an email suggesting I pay 250 euros for the 'damages' and an 80 euro admin fee? I hope someone can explain quite what was going on at Turin today and we can resolve this sensibly. I will also contact the agent I used and have used many times previously. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 2

TURIN, IT - Reviewed by TIMOTHY - 08 April 2025

" They said I'd scuffed a wheel which I really think I didn't do, charged me £293 (twice as much s the car rental in the first place) and even though I'd paid for full insurance including wheel cover with ItalyCarRental, then didn't give me any information on how to claim that back via their insurance. Very bad !! "

" They said I'd scuffed a wheel which I really think I didn't do, charged me £293 (twice as much s the car rental in the first place) and even though I'd paid for full insurance including wheel cover with ItalyCarRental, then didn't give me any information on how to claim that back via their insurance. Very bad !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BRUNO - 07 April 2025

" We take full insurance out with auto europe ,they see this as a open bank to charge for damage already on the car. I will never use them again "

" Italycarrent are a scam company they charge you for damage already on the car. So if you haven't checked yiu get charged 2nd time they have tried in 3 months "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by DAVE - 04 April 2025

" Agent at the counter was helpful, it wasn't his fault, but shocking behaviour by the rental company and agent. Will Joy use again. "

" Got to the counter and they threw an extra charge at us that wasn't mentioned in the agreement for cross border charge. This was as much as original rental, a surprise and very disappointing "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TURIN, IT - Reviewed by VINCENZO - 22 March 2025

" We always use Autoeurope for hire cars abroad and we've always had a good experience from booking at a reasonable price to the customer service "

" We had a great experience with Noleggiare in Turin Airport. The car was clean, new and very comfortable. Pick up and drop off were smooth and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JOHN - 21 March 2025

" All good - very good value "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by ANTHONY - 19 March 2025

" Normally good "

" No counter staff around for approx 20 minutes on arrival. Car class booked did not match car provided and no alternative offered when challenged. We had to pay an additional 100 euros for the type of car we hoped for. First car offered which was a5 door fiat 500 was in poor condition with buckled front wheel and extensive body work damage anyway. I have used this company many times and are my 1st choice but this experience has fallen short considerably from the service normally provided. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 2

TURIN, IT - Reviewed by JEREMY - 19 March 2025

" Auto Europe definitely gave us the best deal for Enterprise in Italy. Seamless. We got a decent saving with no compromise. "

" We are a family of 6 adults and 2 young children (4 and 2) travelling for a ski holiday from Turin airport. I was very nervous about hiring a car for everyone as there are some horror stories on reviews for rental car companies in Italy. I was particularly worried about needing 2 car seats for the children and companies not giving guarantees for this. We phoned Enterprise in Turin from the number on the invoice and we were reassured. The collection and return was easy and stress free. We wanted one carseat to be different and this was dealt with straight away. Very impressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MODUPE - 18 March 2025

" The reason it is a 5 is because auto Europe has chosen to use Italy car rent as one of its rental companies is disappointing. Auto Europe shouldn't endorse a rogue company and I'd assume our experience is not the first and there have been many disappointed customers. "

" If we could give this company "0" stars we would. We really wished we'd read the reviews before booking with Italy car rent. If you purchase with full insurance I can only assume you'll be fine. If not this company will falsify issues. Missing snow chains seems to be a common occurrence. Apparently our snow chains were missing upon drop off. We hadn't needed to use snow chains for the duration of our trip but my husband had looked under the booth flooring where the spare wheel was and noticed there was a package there which we assumed were the snow chains for incase we needed them. Upon dropping the car off (key box) we recieved an email stating snow chains were missing as well as they needed to do a full upholstery clean to the car. The car was not entirely clean when we picked it up but we didn't mind too much as we are a young family so know there will be a full valet required when dropping off the car (full valent is standard with any hire company). Italy car rent charged us €60 for cleaning and €80 for missing snow chain. Both completely ridiculous! We've been hiring cars for over 20 years now and have never come across a service like this. Complete con artists. We are pursuing the matter further. There is also no point in speaking with Italy car rent customer services as they will make false claims with little evidence - they know very well what they are doing! To add, the staff are incredible rude. We are utterly disgusted by our experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TURIN, IT - Reviewed by DAVID - 16 March 2025

" All very seamless. Great experience! "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ANDREW - 27 February 2025

" I admit I did make a an error in stating the pick up time but I never realised just how how critical the pick up time was (I have hired cars frequently through AutoEurope and have also suffered many flight delays.! I've never experienced a case where my rental was cancelled until this one. My booked cost of rental was about £95. In the terminal the only company to be able to offer a car was Sixt at €600. I did eventually manage to find a car for €177 (LocAuto) which was ready 5 mins after completing the paperwork. No problems with this contract. good quality car, good service, good fast return. available from the Airport car rental area opposite arrivals. "

" Due to a late arrival of a flight and also a slight error I made in stating the arrival time in Turin (and therefore the start of the rental time), I was told on arrival that the rental was void and no car could be supplied. They said they do not honour a contract 2hr after the stated pick up time. I was 20 mins beyond this. They could not offer any rental vehicle. I did speak to AutoEurpe in a long call but sadly no solution was found (although your was very assistant polite did try to assist.) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by ANDREW - 25 February 2025

" See above "

" Very good all round, although one more person on the desk would have helped. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ALISON - 25 February 2025

" Have used Auto Europe for many years. Super easy process to book and to change a booking. Always the cheapest. "

" Collection was faultless but drop off at Turin airport was confusing - notice at the desk said office closes at 8:30pm (Saturday) but it was closed when we arrived at 6:30pm and we had to ask at another desk what we should do with the keys. There was a drop off box just outside of the area where all of the desks are. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by IAN - 25 February 2025

" I have used AutoEurope for many years and find it is competitive on price and flexible to enable me to find what I am looking for. "

" Overall positive as the car was picked quickly and without any issues. A few comments: - the car was not in a numbered bay and I had to rely on instructions to find it (these were accurate and enough to find it). - the car was well used with lots of external marks. There was a long list of logged marks and it would have been challenging to audit these. Instead I took photos and a video of the exterior. There were no issues on return. - although there was no queue when picking up the car, the desk staff seemed stressed and were not pleasant or friendly. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TURIN, IT - Reviewed by PAUL - 19 February 2025

" Excellent service. "

" Excellent service from Keddy, easy collection with no pressure selling, even easier drop off with a quick inspection and no supposed extra damage like you can have with some other suppliers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by STEPHEN - 19 February 2025

" Very good "

" Car had a few extra marks which i identified on pick up. Desk staff really helpful and signed them off before we started our journey "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PAUL GARETH - 12 February 2025

" Easy to book , good insurance cover, easy pick up instructions, and the pre validation of documents saved a lot of time on collection, overall 10/10 "

" The experience on Drop off was not the same as collection, By the returns operative not the counter staff, we were questioned on the return time and told we would have to pay an extra day. office opened 8.00 we were there at 810am. Then the return documentation shows were not not present at the return which we were. The counter staff sorted the time return issue swiftly and satisfactorily. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SIMON - 06 February 2025

" Very easy booking process and great market coverage to get best price. "

" Staff were great. Pick up and drop off were very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by THOMAS - 06 February 2025

" Overall good shame car stank of cigarette smoke. Should have been noticed during cleaning "

" Only negative car stank of cigarette smoke and could not get rid of smell. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TURIN, IT - Reviewed by MICHAEL - 03 February 2025

" All very good. Thank you "

" Well done! Quick and efficient with very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SALLY-ANNE - 30 January 2025

" Thank you "

" It took me half an hour to check the car as it was so badly marked. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DAVID - 30 January 2025

" V good "

" V good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by DAVID - 29 January 2025

" Fast pick up and easy return. "

" Car was a bit dirty on the inside and did not have winter tyres, which I was expecting. All staff were brilliant. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by JAMIE - 27 January 2025

" we were supplied with a vehicle with broken snow chains which also had parts missing rendering them unusable , this is not only illegal but we were left in a very dangerous situation "

" we were supplied with a vehicle with broken snow chains which also had parts missing rendering them unusable , this is not only illegal but we were left in a very dangerous situation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TURIN, IT - Reviewed by PAUL - 21 January 2025

" Staff were very helpful and friendly at Turin. The car had very noticable brake judder through the car which was not great for driver and passengers. The washer fluid was empty just after two uses also ( minor point). "

" Staff were very helpful and friendly at Turin. The car had very noticable brake judder through the car which was not great for driver and passengers. The washer fluid was empty just after two uses also ( minor point). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TURIN, IT - Reviewed by PAUL - 14 January 2025

" As above "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BOBBIE - 09 January 2025

" You as a company i have used a few times before and haven't had any problems but this is so bad . "

" I had called europcar a few days before as I wanted winter tyres as I was driving from Turin and then through the French alps to serre chevalier and they assured me that winter tyres where mandatory as we got to alps the snow was really bad and we had to drive slow as we where sliding about and what normally takes around 2 hours took us nearly 5 hours and at one point it got so bad we stopped to put the snow chains on and guess what no snow chains so we carried on slowly and got there in one piece thankfully. The next morning I looked at the tyres on the car and realised they were summer tyres . I'm so cross as me my wife and my son could have been killed or seriously injured , it's not good enough . We know so many people who ski with the army who hire cars of of you I would like something done about this please . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TURIN, IT - Reviewed by JOHN - 08 January 2025

" none "

" only 1 member of staff at the desk for Hertz, Dollar & Thrifty on collection & drop off "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SUZANNE - 07 January 2025

" When I explained to Auto Europe that the car was not fit for purpose, the first approach from the operative was to blame me. Even though my safety was at risk. "

" The car was not fit for purpose and I have made a complaint "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TURIN, IT - Reviewed by DANIEL - 07 January 2025

" No problem with AE "

" Order a VW T-Roc receive a Fiat 500. Friends just laughed, only in Italy. Counter staff tried to up sell, the cost was 80% of the value of the rental. Pretty poor "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TURIN, IT - Reviewed by JONATHAN - 06 January 2025

" I was presented with an extra fee of €135 when picking up the vehicle because I needed to go cross-border to France. This was neither made clear when booking nor on the booking voucher - there is nothing mentioned under the "Additional fees to be paid locally" section (even though it lists things like hiring child seats and GPS units!). This is such a common thing, especially when renting near a border like Turin, that it really should be made more obvious. When I phoned to complain (having picked up the car) I was extremely disappointed that you (Auto Europe) weren't willing to offer any compensation, or even admission that this is not made clear at any point in the process of booking and picking-up the car. "

" See below "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TURIN, IT - Reviewed by MICHAEL - 01 January 2025

" When visiting an alpine resort snow tires are required by law "

" After hours of website searching and comparison I choose this option. Mainly because I needed snow tires and chains. Both didn't come with the car. Had to come back to collect a pair of chains. Also they wanted to sell me insurance even though I paid full cover when booking. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TURIN, IT - Reviewed by ANDREW - 29 December 2024

" I have used Auto Europe many times and am always satisfied with the service provided. In this particular instance, it would have been good to have known the RentalPlus closing times before we made the bookings. "

" When I made the booking, I was unaware that RentalPlus would be closing at 7pm. Our flight was delayed and we were required to pay 50 euros for each of our 3 cars (+ tax) to pick them up at 7:30pm. If the flight had been delayed any longer, I think that we would have been stuck in Turin without any transport. If I had known these conditions and the closing time in advance, I would probably not have booked with RentalPlus as our flight was due to land at 6:30pm. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by JONATHAN - 26 December 2024

" Auto Europe generally gets the job done efficiently "

" Too much hard sell for extras which wasted time and was uncomfortable, especially after queuing for ages "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by SPENCER - 22 December 2024

" Additional insurance to cover excess is a very good feature of the service and I am likely to book again to avoid the need for an annual excess cover policy. "

" All very good apart from the fact that I specifically ordered winter tyres and got snow chains instead. I asked at the counter whether the car had winter tyres and the very nice assistant said yes, but I think it got a bit lost in translation and I think she understood that to mean a winter package of chains and ice scraper. I booked wit hHertz primarily because previously I have got a car with winter tyres when I ordered it. As it happens it wasn't necessary and was ok, so I didn't worry about it, but in future I would want to ensure winter tyres when I order them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GRANT - 12 October 2024

" Staff very friendly, car in good condition and good price. Easy pick up and drop off. "

" Staff member I dealt with was very friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by STEVEN. - 13 September 2024

" On the whole a reasonably good experience with some problems, "

" When I arrived I found slight damage that was not marked on the sheet, I spoke to the agent and showed photos and this was marked on the sheet. When I returned there car there was no one there to check it in and hade to leave keys. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

TURIN, IT - Reviewed by EMMANUELE - 07 September 2024

" If you use companies like this it reflects bad on you "

" The car was not ready on arrival. They asked if i would take it dirty as they didnt have anything available! On return they just took my keys and said they would inspect in their own time not with me. Then they have tried to charge for damage i have not caused! I took videos when i got the car! I emailed them to explain but they have not replied and proceeded to charge my account! Very dissatisfied as i regularly travel and experienced and have used other companies with no problems! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by HAMISH - 20 August 2024

" Nice car. Friendly staff. Four stars. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TURIN, IT - Reviewed by PAUL - 11 July 2024

" Car was very clean and new But a bit small I had booked a seat Leon or sim "

" Smaller car than booked - problem fitting two medium suitcases in boot. Bullied into taking breakdown insurance ! Had to pay to take into France for every day of trip although only half was for a wedding just over the French border and the res5 of our holiday was close to Turin ! "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ANDREW - 06 June 2024

" Good price. "

" Courteous and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BARBARA - 26 April 2024

" Autoeurope is great . Sicily by car is a joke and the car provided didi t feel safe . They were unorganised, not nice and there was no other cars available. "

" Very difficult check in. Very long . 45 mns . Very cold welcome . Car was clean but simply not good enough. I booked 2 more cars with auto Europe the same week . This company is rubbish . Locauto and Italy bycar are fantastic. This sicily by car is really the worst i have used "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TURIN, IT - Reviewed by MARK - 09 April 2024

" When booking the vehicle I selected full insurance, but didn't realise that this was not through the hire company. The insurance was independent to the car hire company. Therefore, they tried to sell me additional insurance. Auto Europe really need to make this clear at point of reservation. "

" I didn't get the car I was expecting but and the vehicle I got had much smaller luggage space than expected. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SALLY-ANNE - 02 April 2024

" We have always been pleased with Auto-Europe but sadly not on this occasion. "

" Greeted by an empty desk (10-15 minute wait). Lady was rude & lacked customer service skills. There were lots of problems with the car including a damaged tyre & a warning light to the extent I requested an alternative car. The lady did not apologise, smile or wish us a good trip. It felt like anything was too much trouble. I hope you find this feedback useful. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

TURIN, IT - Reviewed by PADRAIG - 20 March 2024

" . "

" Snow tires has very poor grip when arrived in ski resort. Car slipped from parked position and struggled to move up any incline. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TURIN, IT - Reviewed by JOHN - 18 March 2024

" Happy to use again if the price is good "

" Excellent staff. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by PAUL - 13 March 2024

" Spoiled by slow miserable staff delaying and generally being obtuse. Car itself was good. "

" Took an age to pick the car up- around 90 minutes from arriving at the desk with only 1 person serving and 1 person in front of me. Then a requirement for internet to receive email codes! Drop off was not open according to the man sitting behind the desk(!) despite drop off being booked. No idea what to do with the keys. Stupid. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

TURIN, IT - Reviewed by DAVID - 12 March 2024

" Awful and expensive. I was unable to sure the vehicle for 2 days due to an error on Italy car rents part, they accepted this but then refused to reimburse for their error! 8 emails of correspondence whilst on holiday with a co. That doesn't accept responsibility or reimburse the customer even after they advised me to resolve on their behalf, incredible. "

" I collected the car which had damage but photos taken by the co. Recorded, so ok. The pre ordered snow chains were present in the boot but... on the second day when fitting the chains up a mountain in snow the chains were found to be 2 sizes too small. The journey was abandoned and I contacted the co. They took 2 days of correspondence to accept responsibility and advise to buy the correct chains and they would reimburse. After purchase they insisted on an invoice in addition to a receipt. But then refused to accept and reimburse as they wanted an invoice from the retailer??!! Made out to them?? We lost 2 days use of the vehicle in a ski resort as we had no snow chains. On drop off they received the chains and still refused to reimburse so I am currently €85 in deficit all due to Italy car rent! Please can you assist with compensation!!! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

TURIN, IT - Reviewed by STEPHEN - 12 March 2024

" Good but winter tyres should be standard in ski areas in winter months to avoid the inconvenience of snow chains "

" Very good service but winter tyres as standard on a much wider variety of cars would be a big improvement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TURIN, IT - Reviewed by ANDREW - 11 March 2024

" all good.. just photo the full tank on return, as they tried to stitch up my son once.. "

" I use them every time I go to Turin.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by JOHN - 06 March 2024

" Excellent in all respects "

" Really quick service. Desk right by the entrance of Turin Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ROBERT - 05 March 2024

" Easy to use website with the added advantage of having someone on the other end of the phone if it was needed. "

" Friendly and smooth service. Very good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FRASER - 27 February 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by DOUG - 26 February 2024

" The car we rented had a very unpleasant odor, which greatly detracted from our experience. Despite our discomfort, we had to wait for a minibus to transport us back to the airport, further prolonging our inconvenience. Overall, our rental experience was extremely disappointing and left us with a negative impression. "

" We will never use Auto Europe again! The reasons are as follows: the hidden costs for insurance, which were not disclosed in any of the paperwork. We were informed that this was due to the UK not being a part of the EU, which I now know to be untrue. This amounted to an extra £200, which we had not budgeted for "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TURIN, IT - Reviewed by MARK - 25 February 2024

" I have no negatives to report, it was efficient with no surprises. Car quality was good. "

" Guy on desk spoke very good English, very clear on instructions, friendly and efficient with collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by NEIL - 21 February 2024

" I rang customer services and a very offhand woman told me it was on page 4 of the Ts & Cs. "

" This was the stuff of nightmares. An off-airport pickup. Wrong directions in the documentation sent. Finally found my way there only to be told I needed an international driving license. This may have been buried on page 4 of a Ts & Cs and cover the arses of AutoEurope and Surprice but it would've been nice to point out during the booking process. I was told it was illegal to drive and yet was offered insurance that would cover me for several hundred pounds. On saying no, this continued to reduce until about eighty pounds. Like a market trader. This was a complete rip-off and I wouldn't accept the risk. I left there without a hire car and about £40 down (with the excess insurance). Absolute crooks. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by EUAN - 21 February 2024

" Another efficient and pleasant rental experience. "

" All good, but the windscreen washer was empty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by TIM - 20 February 2024

" Helpful team "

" All good thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by HOWARD - 20 February 2024

" Used Auto Europe for several years in several countries and generally very good with local operators. Will never choose Ecovia again. "

" I have never encountered such rude and confrontational staff at a rental service before. The mini van I collected was in poor condition. It was difficult to identify the number of scratches, dents, scuffs on the vehicle and match with the existing damage inspection sheet. The vehicle was reversed hard up against the car park side and it was raining very hard - I had to pull the vehicle out to open the rear luggage door. On return they immediately saw a fine scratch on the inside of the rear window - very suspicious as it was barely visible - I had certainly not noticed it on collection. They then began accusing me of causing the scratch with skis (we had no skis) and that it must have been us as it wasn't reported by the previous drivers. They maintained it was entirely our responsibility to have recorded it on collection - it was almost invisible and certainly not noticeable in the shadow and rain at the back of the car park. We were 2 adults with 4 young children and did not use the rear seats and only had 2 large and 2 small suitcases. We used the vehicle for 2 trips, 100km to apartment and 100kms back to the airport. Oh yes and the front passenger rattled and wouldn't lock - only discovered when we drove off. Their response when we got back was that if there was no warning light on the dashboard it was ok. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

TURIN, IT - Reviewed by MARK - 19 February 2024

" no comment on Auto Europe "

" I arrved 3 hours later than I had put on the booking form and the staff ttold me that the car was no longer available and the only car available, which was only slightly bigger than the one I booked, was double the price I had already paid - I had no choice but to pay the difference, but it was not a great experience "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 3

TURIN, IT - Reviewed by PHILIP - 19 February 2024

" Car hire companies are usually tricky and not helpful. The team in Turin were not like that and were great. "

" very good; staff were helpful and friendly at the Turin depot. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ALAN - 13 February 2024

" Have used Autoeurope many times over the years. Ordering, modifying and cancelling orders has always been a simple affair. Amazing range of suppliers and cars at great prices. "

" Friendly efficient staff, good quality car, easy collection and drop-off process. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GIOVANNI - 08 February 2024

" Very good value for money. "

" The car had dents and scratches all over.Would expect a few but not that poor condition. It made it a chore to check through those marked on sheet. That said it ran well and staff friendly. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

TURIN, IT - Reviewed by MARK - 06 February 2024

" Supplied with voucher, no real further dealings "

" Excellent vehicle for price. Was advised that it wasn't fully fuelled and hadn't been cleaned outside but found also that windscreen inside was filthy and affected visibility. Numerous damage areas externally. Add blue warning came on in first ten minutes of driving. Provided with no record of damage at time of collection nor any report after return to say that vehicle returned as expected with no further damage and sufficient fuel. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TURIN, IT - Reviewed by BRUCE - 31 January 2024

" Auto Europe was a good place to find a good value car to rent We did however have to search outselves to confirm if the car rental company was using Winter Tyres (which was important to us) - as Auto Europe was unable to confirm this "

" Overall - the car pick up and drop off at Turin Airport worked very well Cars are in a car park 1 mins walk from the terminal - super easy Drop off was quick and simple. Areas for improvement Pick up - the staff member was grumpy and took ages. We were unable to 'check in' on line, so alot of unneccessary paper was required at pick up. Drop off - quick, however 3 days later, still waiting for email to confirm there was no extra charges for damage to car. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CRISTIAN - 26 January 2024

" the best provider in europe. "

" The car was good, the representatives from both pick-up and drop-off were friendly and good. The company was fair, as even though the car had much more cosmetic damage than stated on the pick-up form, they were aware of it and didn't take it into consideration. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FABRIZIO - 21 January 2024

" Painless service "

" The all process was smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MARK - 10 January 2024

" I wouldn't use Italy car rental again. The poor level of service I received reflects badly on autoerope too. In future I would look around for an alternative provider. "

" There was a considerable wait to access the counter staff. The car I'd requested was an SUV which would accommodate my skis. I specifically requested a VW TRoc and was given a VW golf-which was too small. I had to return to the counter wait again and explain the situation to a different agent. Eventually I was provided with a Peugeot SUV. On returning the car the returning agent was short tempered and unfriendly! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by DEON - 31 December 2023

" no. struggled to find someone to hand the vehicle back to "

" Wanted to charge me 180 euros for damage waiver insurance for 4 days. that's ridiculous as you can buy an annual policy worldwide for £80 "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 7

TURIN, IT - Reviewed by DAVID - 30 December 2023

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by STEPHEN - 23 December 2023

" The extra fee for travelling from Italy to France makes hiring again unattractive. Everything else was fine Would be great if snow tyre options were available "

" The extra fee for travelling from Italy to France makes hiring again unattractive. Everything else was fine Would be great if snow tyre options were available "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GRZEGORZ - 08 December 2023

" It has been quick and easy. No problems whatsoever. "

" Quick and efficient . As it should be. Agent on site has been very helpful. Outstanding service. We were given very nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PENELOPE - 25 November 2023

" As always, a truly pain-free, happy experience, all round. Sicily by Car are great, they really are. "

" We have been using Sicily by Car for a long time, now, because every time we do so we experience excellent service: never any waiting time, the car is always ready for when we arrive; it is always clean and in good condition, and the staff are always friendly and efficient. Also - a great boon - whenever we have returned the car, the check has always been fast and fuss-free. This time, we even got a marvellous vehicle upgrade! I don't know whether they were out of the class of car we had ordered, but if they were they didn't mention it but just immediately put us into a different grade of vehicle. They really are great. We shall be using them again, next trip, no question. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JASON - 04 October 2023

" Very poor experience, not provided vehicle or class of vehicle contracted for and attempted to by 'fobed off' with a car not fir for purpose. "

" The experience, quality and fulfilment of this reservation has been woeful. Below is a list of the issues experienced. Case has been riased over 5 days ago with Auto-Europe with 0 response to date. 1) The booking was for a Land Rover Discovery, full size SUV or Similar. This is required due to a party of 4 adults and luggage on this trip. Upon arrival we were informed by NOLEGGIARE they do not offer a Land Rover Discovery, nor anything of that size. We were offered a Ford Focus Estate as a replacement, being told this is in fact a class above our booking, which is clearly is not. After 45 minutes of not accepting this situation, we were offered a replacement the next day, which could be picked up in Turin City post 4.30pm. Luckily we were due to stay Turin for 48 hours. The replacement vehicle provided was a little better, a Pontiac XT4, but still not a full class SUV and post some arranging we were only just able to fit 4 pieces of luggage into the boot. 2) The replacement car (Pontiac XT4) was in a very poor state and in fact most likely not road legal. However we had not choice but to proceed as no alternative was offered and we needed the vehicle to continue our trip. The vehicle has a smashed driver side wing mirror rendering it unusable and the passenger side wing mirror has obviously been replaced in the past with a piece of mirrored plastic which warps any reflection so badly it is also unusable. In summary; We have been provided a vehicle sub the class of vehicle we paid for, so this contract remains unfulfilled, and the compromise vehicle provided had damage which could render it not road worthy under local law. Additionally I am appalled that the rental company attempted for 'fob us off' by offering a ford focus estate stating that was a class above that which I had booked.. clearly not a honest statement to make. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TURIN, IT - Reviewed by CARMELA - 02 October 2023

" Always very positive, range of prices.sometimes difference in price for same company a bit too much.we like to use the same company and get to know then, but we now have to switch a lot more than before. "

" Excellent, reasonable cost, good car, attentive staff. Just one thing, had to sign off physically on return and not just drop off keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by OLIVIA - 27 September 2023

" . "

" The worst experience I have ever had. I arrive and am told that I am obliged to buy optional insurance. After minutes of discussion I agree to pay the amount even though I believe the agent was tricking as he was incentivsed via commission to pressurise the sale. When I ask for his name he tells me he will refuse to serve me and that his bank closed over 10 minutes ago and so I will have to figure out my own way at 23:00 at night, a woman on my own. Not only on a business level but on a personal level the service was despicable. The name of the agent was Davide and he was working the night of 20/09/23. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by PENELOPE - 24 September 2023

" Smooth pick-up and drop-off, pleasant staff. "

" Smooth, pleasant staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DANIELA - 23 September 2023

" Awful, a real rip off, vehicle unsafe for driving, dirty, even whit a white sticker on the outside which all my family asked about what it was!!!! Probably a reminder that the car was supposed to be checked out properly, washed, tank filled etc before been giving to customers. I look forward to hearing from you and I demand a gesture of good will for the unpleasant experience and total lack of customer service offered at the desk by the lady on the day. "

" I do come to Turin quite often at least once a month and this time was the first time using Drivalia. The car was extremely expensive for what it was, a fiat panda which was given to us dirty and with the rear screen wiper broken! Please note that it did rain quite a lot during our stay in Italy and not having working wipers was really non convenient and unsafe. Car was suppose to to be on full tank and was given with less which is not what I signed for. I asked at the counter to speak with a manager as I expected to get a reduction on the charge for this car which was extremely expensive for the condition of the vehicle we obtain on the day. I will be posting a negative review as I wrote on the contract handed in to the young lady at the desk unless I will get some money back from this very bad rental experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TURIN, IT - Reviewed by CLAIRE - 22 September 2023

" Excellent customer service when I had a problem. Helpful and efficient staff, prompt response "

" Customer service was excellent. Staff member was very patient and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by CARMELA - 12 September 2023

" As above. "

" New rental company for us.nice bright office in airport, no queue, and quick easy completion of car pick up. Car was a simple hybrid panda and a bit basic but not their fault.drop off quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MARK - 04 September 2023

" Never booked via you before but will definitely return. "

" Very good experience. Can't fault it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PASQUALE - 27 August 2023

" All good "

" All staff at Torino Airport very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SUSI ALESSANDRA - 24 August 2023

" Everything went well the car was pretty new and the staff was very helpful "

" Very efficient and convenient, the staff was really helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JENKIN - 16 August 2023

" As above. Poor. "

" I would now like to formally raise a complaint with your company about AutoEurope and Ecovia for the reasons below. Below are the reasons that I am looking for your representation and advice on how to raise a complaint with Ecovia. Issues with AutoEurope Claimed I could open a complaint/case on return and once the contract with the car hire company was complete. Despite two emails seeking advice since I returned, I have waited a week with no response. Rang AutoEurope from the airport to advise my flight would be delayed. They did not effectively pass on that message and the Ecovia desk in Turin were not ready with an update or options. When the Ecovia desk were demanding 300euro additional fee I sought advice from AutoEurope. Despite three calls where I was on hold for 10mins+ I could not get through for the assistance and advice I needed. Have not assisted me on return contesting this charge with Ecovia Issues with Ecovia Advised Turin desk was closed as it was 11.05pm when I got to it and they closed at 11pm (despite my booking being for 11pm) Advised that a car was available but would be 300euro extra Did not advise, but was later clarified by AutoEurope that this was an upgrade fee Upgraded car was old, dented and had 75k kms on the clock. Hardly an upgrade. Need for upgrade was not made clear and I assume it was because the desk did not properly reserve a car for my booking, which is clearly not my fault Fee was communicated to me as a penalty for being late Charged 100euro additional to the 300euro just to drive into France "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

TURIN, IT - Reviewed by BRUCE - 01 August 2023

" Overall I was.happy but just little things that could have made my experience just that bit better "

" Very slow on the pick up, gave me no documentation showing existing damages or confirmation of how much fuel was in the tank. Booked to return the car at 8 am but no one was there, waited till 8.20, just had to leave the keys ,we had a plane to catch "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

TURIN, IT - Reviewed by DANIEL - 07 June 2023

" Terrible "

" A car with a clutch that wouldn't go into gear. Unexplained charges. Shocking service. Would never use again! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by IVO - 03 June 2023

" I like the location of the the desk at the terminal and also the car parked just outside of the exit. The had very serious mileage on the clock "

" Staff at the desk was fine. The not washed and filthy inside. Seriously worn-out vehicle done 114 000 kilometres "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TURIN, IT - Reviewed by ANDREW - 06 April 2023

" Very efficient new car great value "

" Very efficient new car great value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PHILIP - 22 March 2023

" Good website but additional fees charged despite taking full insurance "

" good service but had to pay an additional fee for crossing a border "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TURIN, IT - Reviewed by ERION - 08 March 2023

" Very happy with the whole experience. Friendly and efficient staff. "

" Very happy with the whole experience. Friendly and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by NICK - 28 February 2023

" Easy location, nice staff , good car so happy with everything "

" Easy location, nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ANDREW - 27 February 2023

" Not good "

" We waited two hours for our car on arrival at Turin airport. There was no one to receive us at drop off. I have been charged additional 49 euro by drivlia without any correspondence or justification. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PAUL - 14 February 2023

" You're service is always good and on the 2 occasions I spoke with AutoEurope your operatives were really helpful. "

" It took 90 minutes to get to the desk, there was only one person on and it was taking 20 minutes plus to deal with each customer. They were not interested in any of the paperwork (voucher, DVLA record) I had printed out, all they wanted was me to fill out a form. There was no walk round of the car, the tank was 3/8 full and was to be returned the same which is not easy to judge. I had never heard of the vehicle - a DR that we were given but it was totally useless for driving in a mountainous area, I basically had to use first or second gear to keep any speed with a tailback of furious Italian drivers behind me! Drop off was strange to, nobody there to check the cars, I had to go across and hand the keys in at the rental desk in the arrivals terminal, I would have preferred that that they agreed the car was in the same condition when I dropped it off, we took photos of scuffs on the boot lip and a chip on the tailgate before we departed. Overall not a great experience "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

TURIN, IT - Reviewed by ALAN - 08 February 2023

" We have been using Auto Europe for many years and have always found the prices very competitive and the web site very easy to negotiate. "

" We were efficiently served by the Sicily by Car staff, both on signing out and returning the car. There was no hard sell for additional insurance. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TURIN, IT - Reviewed by MICHAEL - 08 February 2023

" Good experience "

" Easy and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PAUL - 08 February 2023

" Signage on return to airport to direct rental car drop off could be clearer; though my early morning tiredness may have contributed! "

" Prompt, efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PHIL - 31 January 2023

" As usual Italian hire companies are happy to rent cars with summer tyres to drive into winter alpine areas. Completely unsafe and irresponsible. Chains are no substitute for winter tyres. "

" Desk experience was more about trying to sell extra insurance. Nobody accompanied us to the car. Car was in poor condition 56000km on the clock. Long list of dents and scrapes. I videoed the vehicle before leaving but the lighting was so bad in the car park that existing dents did not show up. On returning the car at 8.30am on a Saturday the office was closed so had to use a key drop. No one around to confirm that the car was undamaged and the tank full. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

TURIN, IT - Reviewed by WILLIAM - 28 December 2022

" The car drove so that's a plus. The counter staff were efficient and friendly. "

" The car stank of smoke, which disgusted my pregnant girlfriend. The exhaust was broken at the manifold, so it sounded like a rally car, even at 10mph. The washer fluid was not filled up. There was no ice scraper. The winter tyres were of such poor condition we skidded off the road. The out of hours fee of €40 is absurd when there are also 10 other customers paying the same amount. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TURIN, IT - Reviewed by MATTEO - 21 December 2022

" N/a "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MICHAEL - 03 November 2022

" Very happy with every aspect of the hire "

" Really friendly staff and the car was in excellent condition. Strongly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JAMES - 25 July 2022

" I have used Auto Europe many times over many years. I value your customer service - calls answered rapidly by "real" people, also your 48 hour cancellation policy and good choice of rentals and locations "

" The overall experience was very good. I have scored low on "overall value" as a protest at the outrageous price increases made by all rental companies post Covid "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CRAIG - 07 July 2022

" Would highly recommend the branch in via Nizza. "

" Excellent service from Veronica, polite and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JULIEN - 08 April 2022

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by RODNEY - 02 April 2022

" Z "

" Z "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JOHN - 30 March 2022

" I have used Auto Europe for over 15 years and will keep coming back "

" Everything easy and smooth. No pushy attempts to sell additional insurance. Straightforward and honest quick to release the car and accept the return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GENNARO - 25 March 2022

" I found very good service and prompt getting the car. "

" Quick, quick service and good drop off. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DAVID - 25 March 2022

" Good "

" Very professional staff at Turin "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JAMES - 22 March 2022

" Nothing to add "

" We have used them before and never had any problems. The cars were sanitised and were relatively new "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TURIN, IT - Reviewed by GLENYS - 15 March 2022

" Nothing else "

" Documents all said Autoeurope but actual company was LEASYS. Was on documentation, but could have been clearer. Wandered round airport looking for Autoeurope without success! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MARK - 13 March 2022

" Still not had a response to my complaint "

" Auto Europe allowed me to book a car rental at the same time the office shut at 5.30. I arrived from baggage collection at 5.40. The office was shut no car, I had to book with another company at the airport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by ALAN - 08 March 2022

" We have used Auto Europe multiple times over the years and used a wide variety of car makes / suppliers. Although we got the car at a very good price, I wouldn't say the actual car or service were great. "

" The Opal Corsa we were assigned had numerous minor / medium damages, even though the paperwork stated Nil damage. The car was supposed to include snow chains as standard, but we had to chase the staff as none were in the car. This all meant going backwards and forwards to the office a number of times, as there was no member of staff in the parking area. The interior of the car had not been cleaned well if at all. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TURIN, IT - Reviewed by BARRY - 03 March 2022

" See section 3. "

" Charged an additional £70 as credit card was in wife's name not mine despite joint credit card account. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by VICTORIA - 03 March 2022

" Best website for comparing car rental "

" Check in was incredibly slow- basically a man with an old photocopier. Everything was hand written until it came to consent for marketing, which was done on a tablet, which then promptly broke. When we finally got to the car there was no one to give us the keys. He eventually came and said the car hadn't been cleaned so would be 2 minutes doing that. Return wasn't ideal- there were no spaces in the car park so we had to double park, blocking people in. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

TURIN, IT - Reviewed by MICHAEL - 02 March 2022

" When I started my google hunt for a hire car, I had one condition which eliminated all other options. Snow tires!!! I booked with auto Europe, it said I had snow tires. When arriving at the pick up, was informed we just get a box of chains. The French law states cars need snow tires. I was staying in a lower valley and driving up to resort every morning. I wanted to keep my child safe with snow tires. I have snow tires on my car and van at home and we only have ice a few weeks per year. Driving in snow up a mountain road in normal tires is stupid and we did have trouble. "

" Very good. Car was clean and easy to find "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TURIN, IT - Reviewed by ANDREW - 17 February 2022

" No problems "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CAROLE - 09 February 2022

" Very easy to book & great value "

" Lots of damage on the car, otherwise everything else great "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TURIN, IT - Reviewed by JEREMY - 24 January 2022

" Have already commented in box 3 above "

" Generally the experience and car were good but: (1) the car we were given had no working satnav or map function. We were advised at pick-up that it did and/or could be somehow linked to our iphones to provide a sat nav system but, although we tried (& are experienced iphone / sat nav users) it wasn't possible. (2) the signage for rental car drop-off when returning to the airport is very poor/small by comparison with numerous other European airports and the particular car park entrance gate is not at all obvious. (3) Having finally found the entrance, there were zero Sixt-labelled available spaces so we had to use one for a different rental company (4) there was no-one from Sixt or Auto Europe in the returns car park so we were obliged to photograph the car all round in case there was a subsequent false claim of damage. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

TURIN, IT - Reviewed by TIMOTHY - 04 December 2021

" See notes 3. Above. "

" Queued for well over an hour to collect the car at the Leasys hire counter at Turin Airport. No winter tyres on the car, given snow chains instead. Snow chains are ok if you are driving in lots of snow, but we only had a small amount of snow and not enough to put the snow chains on the tyres. The diesel fuel that was in the car on collection wasn't suitable for winter conditions and caused us problems as we were staying in the mountains, we had to defrost the fuel lines ourselves! "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

TURIN, IT - Reviewed by KEVIN - 17 September 2021

" Excellent service as usual. "

" Very efficient, professional and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by DAVID - 19 October 2020

" The majority of my hires are with Auto Europe I find the website very efficient and when I have needed to contact staff via the phone issues are resolved very quickly. My only slight reservation is that they cannot always provide the best price "

" The car was very suitable for my needs, was well euipped and performed faultlessly. My one negative comment regarding this hire was that there was only one person on the hire desk at collection and they seemed to have great trouble dealing with a previous customer such that the wait to be served was around 25 minutes and once being served the pre-registration I had completed online the day before was not represented on their screen meaning even longer to collect. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JAMES - 13 October 2020

" I have become hesitant about Auto Europe. They were always my go-to site for booking a car; however, I have noticed that refundable excess is becoming a rarity when I've booked some cars recently. This is one of the main reason I like Auto Europe and them not offering it on most rentals has meant that I've had to chose more-expensive options. "

" Sixt always give great, friendly and efficient service. They are my car hire company of choice "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GRAHAM - 11 October 2020

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by STEVEN - 27 September 2020

" It is annoying that all the info provided to Auto Europe does not get to the rental company. This makes counter experience awful. AE has my address - why must I give my address again?Makes no sense! "

" The car advertised is always much nicer than the car given, even id in same category. They use the Merceds as "bait" then when you get there its a Ford or a common car. Thats deceptive and it happens EVERY time. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GERALD - 18 March 2020

" Auto Europe were excellent "

" Avis refused to change the return point for the car, to a different airport, thus requiring me to spend a large amount on alternative flights. Wouldn't use again. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ALAN - 06 March 2020

" First time using Keddy / Europcar abroad and they were very good. "

" Only issue was finding Keddy /Europcar personnel to go over car damage "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TURIN, IT - Reviewed by MICHAEL - 04 March 2020

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MALCOLM - 01 March 2020

" Sicily by Car are a poorly run company with poor and lazy working practices, they can't be bothered to check their cars properly and that exposes customers to being charged for damage they did not cause. Avoid this company or suffer being charged for damage you did not cause. "

" This company does not check the cars before you collect them. They had you the car and say to is perfect when it isn't, they just can't be bothered to fill in the forms. I reported lots of damage to them on the exterior of the car which they noted. They did not check the interior of the car and nor did I as there was no provision on the forms to do this our even encourage it to be checked. This is in clear breach of BVRLA and ECRCS regulations for the car rental industry, as such this makes charges by the car rental company to the customer inadmissible. Nonetheless this company still charged me for damage to the interior of the car which I didn't cause and they couldn't be bothered to check at the point of rental. Shoddy company with poor working practices at best which exposes customers to charges for damage they did not cause. Trust pilot is littered with such complaints about this company and they get a low rating. However, they get a high rating on Auto Europe perhaps because Sicily By Car is owned by Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by DOMINIC - 28 February 2020

" Awful - ripped off "

" I booked a premium car for 176 pounds - when I arrived they demanded 2 credit cards for a deposit despite me having prepaid and having a debit card with thousands of pounds on it - they gave me a cheap car which would have cost a third of the price - would like to be refunded the difference "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by JAMES - 28 February 2020

" Did what I needed "

" No hard sell of crap insurance at pick up. Just gave me what I paid for. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JOHN - 26 February 2020

" I had no experience with Autoeurope to make a comment , it was Leasys that I was dissatisfied with "

" I booked a Jeep or similar car manual,on arrival at Turin airport we queued for an hour then were told that type of vehicle was not available. We were offered a Cinquecento which was totally unsuitable for 4 adults with ski luggage so eventually offered an Alfa Gulia which was unsuitable as it was automatic and we could fit all our luggage in the boot and had to have a suitcase & ski boot bags on the back seat between passengers which was unsafe . Although the car was very nice it was not suitable for what I hired a vehicle for - driving into the mountains skiing . "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by GERARD - 19 February 2020

" Nothing to add "

" Nothing to add "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by RICHARD - 06 February 2020

" As above. Thank you! "

" Couldn't have been easier. From booking to drop off. Car better than expected and massive value for the money! Pleased! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DEBORAH - 05 February 2020

" Never had to wait long before and have been booking monthly with Auto Europe for 2 years "

" Had to wait over an hour to collect the vehicle due to long queue. Not enough staff on "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ERIK - 04 February 2020

" Great service "

" Great value and easy return "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TURIN, IT - Reviewed by ALASDAIR - 31 January 2020

" Hertz desk only a very short walk from Turin arrivals. 9 seater was also very close to rental desk, we were on the road in less than an hour of landing. Winter tyres were a very welcome too! "

" very easy and quick! thank you, very friendly service from Turin Hertz staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by PETER - 30 January 2020

" very good "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by HENRYK JAN - 29 January 2020

" as above "

" everything was ok apart from the insistance of the counter staff that I take out 'insurance'. I explained that I had paid for fully insured but they said the car was not insured if stolen, I refused to pay! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FRISO - 28 January 2020

" Overall the experience was o.k., save for the comments left under 3 above. The car was also quite badly damaged. "

" Although I paid for winter tyres, all season tyres were fitted. Also, €1.16 was charged to my credit card after drop-off, but not sure why. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TURIN, IT - Reviewed by KEVIN - 28 January 2020

" Only issue was not being informed that to add diesel antifreeze you needed to use a special funnel hidden away in the boot with the spare wheel. After purchasing the additive from Sicily by car was disappointed to watch it spill onto the floor whilst trying to add it. Had to Google how to do it, which is where we learnt of the funnel, and buy another can of additive. They shouldn't sell the stuff if they can't tell you that you need to use a special nozzle due to anti Syphon fitted to the vehicle. "

" Only issue was not being informed that to add diesel antifreeze you needed to use a special funnel hidden away in the boot with the spare wheel. After purchasing the additive from Sicily by car was disappointed to watch it spill onto the floor whilst trying to add it. Had to Google how to do it, which is where we learnt of the funnel, and buy another can of additive. They shouldn't sell the stuff if they can't tell you that you need to use a special nozzle due to anti Syphon fitted to the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ROGER - 26 January 2020

" Just a shame I did not get the car I ordered Otherwise good all round service "

" Ordered 4 door vehicle supplied with 2 door "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TURIN, IT - Reviewed by ALYN - 15 January 2020

" No problems and the car was spot-on. "

" Only problem was getting through the gate to drop the car off - it's not clear that you have to press the small black button. I big sign would help!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PENELOPE - 14 January 2020

" Very efficient and pleasant rental people, nice car and very good price. "

" Very efficient and pleasant rental people, nice car and very good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FABIO - 13 January 2020

" I am satisfied overall "

" It's not the first time I use Sicily by Car. I found the type and condition of cars provided to be low. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TURIN, IT - Reviewed by GIEDRIUS - 11 January 2020

" Very smooth transaction. Upgraded my choice, confirmation received in no time. Highly recomend. "

" Prebooked Snow chains were not in the car. Had to find an assistant who brought it to me. Iterior of the car wasn't very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by DAREN - 08 January 2020

" Hassle free "

" Hassle free "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JOHN - 07 January 2020

" On arriving at Turin we had a wait of over 30mins before being seen at the counter. Once we got to the counter the lady was polite & efficient. The car we were given had high mileage and several dents. It was also emblazoned with decals promoting 'Champions League'. I did not expect to be a mobile advertising banner! The vehicle was not fitted with winter tyres and struggled in the snowy conditions. "

" On arriving at Turin we had a wait of over 30mins before being seen at the counter. The car we were given had high mileage and several dents. It was also emblazoned with decals promoting 'Champions League'. I did not expect to be a mobile advertising banner! The vehicle was not fitted with winter tyres and struggled in the snowy conditions. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TURIN, IT - Reviewed by ALESSANDRO - 05 January 2020

" .. "

" It's the third time we use Sicily by car in Turin, and I must say they step the extra mile to make you feel special. The lady who works there was super! Well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MIGUEL - 05 January 2020

" Good as usual. "

" We had the last car available, it was automatic. I don't care if it's manual or automatic but someone might not feel like driving it, specially if you booked a manual car like I did. There was no one to drop off the car at 14:30-15:00 and had to ask to the other companies for how to return the keys. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PAUL - 26 December 2019

" The website was easy to navigate and I was able to choose a car with winter tyres and a reputable firm (Avis). Very good value and I was not charged for any extras. "

" Efficient pick up from airport. Nearly new car with snow tyres. A staff member met and greeted us when we dropped off, did an immediate inspection and gave a receipt to confirm that all was in order and nothing further to be paid. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FEDERICO - 25 December 2019

" auti europe is always my first choice "

" Had to wait 30 minutes for someone to show up for collection "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TURIN, IT - Reviewed by BOBBIE - 24 December 2019

" Excellent "

" Excellent service will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ANTONY - 19 December 2019

" good communication throughout, just a shame about the winter tyres "

" The collection and drop off was very good the staff great and the general condition of the car good... However as we where heading of the the Alps we checked the car had snow chains and it did... However the car did not have winter tyres, the motorway was covered in snow and the roads up the mountain were poor. We had the put the snow chains on to get up the mountain even though other cars with winter tyres didn't need the chains "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TURIN, IT - Reviewed by JONATHAN - 12 December 2019

" Trouble free. "

" Very helpful staff at both check-in and return. Thank you David "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ERIK - 07 November 2019

" The online forms are easy to fill out and the information of the hire is complete. One small issue is the quotes don't highlight which ones have full insurance from the supplier vs excess protection from autoeurope. One has to read the detail of all the quotes. Call center staff are always helpful and knowledgeable. "

" 1. Car pick up took over an hour. 2. I had to correct the damage report with over 10 additions 3. No staff in garage to attend to car damage report 4. No staff in garage to drop off car and check it in 5 Four days since drop off and confirmation of contract close not completed and return of deposit not done 6. Car was very damaged I only had one other family ahead of me but the counter staff were unable to process them. The staff had a poor customer attitude. Also since staff were shared between Avis, budget and maggiore the queue system did not work or it was not adhered to. I paid more for what I thought was Avis Quality ... I would have saved 50% for thr same poor service from maggiore. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 2

TURIN, IT - Reviewed by MICHAEL - 04 November 2019

" I really like the guy on the reception desk, he has been there many years and always looked after us very well, top marks "

" I've used Maggiore a number of times before and the check in staff are always friendly and helpful, the cars are always good quality. Happy to recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FERNANDO - 10 October 2019

" Helpful staff on the phone "

" Very rude staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

TURIN, IT - Reviewed by PREMJI - 21 September 2019

" Fairly painless experience "

" Slight issue about paper license, however quickly resolved. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by ANDREW - 05 September 2019

" No car was provided and as yet no refund has been forthcoming. You seem to be running some sort of fraudulent operation. "

" No car was provided. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by SIMON - 30 August 2019

" Very easy pick-up and drop-off and car in great condition. "

" Faultless experience. If I had to be picky then one of the cords holding up the boot cover was broken but otherwise the car was in perfect condition. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by ADRIAN - 26 August 2019

" All very positive "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GAVIN - 08 August 2019

" Good "

" Good experience. I was a little unsure about signing the damage form, without a full check. but they did confirm everything was all OK later by email. (They were understaffed and did not have enough staff to check the car upon drop off, so I just left the key). "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

TURIN, IT - Reviewed by ALYSON - 07 August 2019

" Very good "

" Very good, very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by VLADIMIR - 04 August 2019

" no good "

" bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by RICHARD - 03 August 2019

" Charged twice for care hire so had to seek refund "

" Very efficient - no attempt to get me to buy extra insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by TOBY - 31 July 2019

" See above "

" I booked two identical cars (other voucher no. 4809820). The other car was a lot smaller and proved hard to fit the luggage in. The "or similar" was too dissimilar to warrant the same fee. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SIMON - 14 June 2019

" Easy, no contact other than filling in details on line. "

" Voucher said Dollar, we dealt with Hertz, we were dealt with promptly, car was exactly as described, no problems, drop off speedy, staff courteous and friend. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GERALD - 27 May 2019

" Very good "

" Good value for money, professional friendly staff, but service would be much improved by having staff in the parking garage, rather than needing counter staff to come to the parking garage for drop off and collection. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by ROBERT - 17 April 2019

" As above "

" Really convenient and helpful staff. Upgraded the car for us at no extra charge because we had more luggage. I'd recommend Locauto and Turin is a lot easier to get out of rather than Geneva airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CHRIS - 17 April 2019

" Enterprise were very helpful, polite and flexible with a late arrival. They couldn't have been more helpful. Having had a terrible experience with Gold Car (via Auto Europe) where we were scammed by them, we were nervous. However these guys were brilliant. "

" Enterprise were very helpful, polite and flexible with a late arrival. They couldn't have been more helpful. Having had a terrible experience with Gold Car (via Auto Europe) where we were scammed by them, we were nervous. However these guys were brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GARETH - 16 April 2019

" I believed I had booked GPS which showed on the notes I gave the counter lady, but ended up paying approx €30 extra for this. Please could I be refunded this amount? Without a rebate I am unlikely to book with you again. Overall satisfactory but! "

" I believed I had booked GPS which showed on the notes I gave the counter lady, but ended up paying approx €30 extra for this. Please could I be refunded this amount? Without a rebate I am unlikely to book with you again. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CHRISTOS - 16 April 2019

" I have been an Auto Europe customer for over 15 years. The service is consistently excellent. "

" Extremely friendly and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JACQUELYN - 02 April 2019

" Excellent Smart Car, in pristine condition. Ideal for our needs. "

" Excellent Smart Car, in pristine condition. ideal for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GEORGE - 02 April 2019

" We will never use this company again, and have urged others to do the same. The customer service we recieved from the gentleman on returning the vehicle was not acceptable. "

" We were given a car with the wrong type of fuel. Despite requesting a car with snow tyres, there was no provision or option to provide winter diesel. The diesel froze. When returning the car to SIxt and reporting the problem (and the costly repair) the staff were rude, and not sympathetic at all. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 3

TURIN, IT - Reviewed by MICHAEL - 01 April 2019

" Booking easy and no issues with this part. Hire car company leave a lot to be desired "

" Car had numerous dents and scratches, missing antenna, broken parcel shelf, but nothing marked on the paperwork, so then have to find a member of staff to note them down. At drop off, quickly make you sign paperwork, including a section that says I won't wait for the car to be checked. When I said I would wait, staff said it's fine! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

TURIN, IT - Reviewed by JAMES - 26 March 2019

" Smooth pick up, no large queues, offer of additional insurance but no pressure to purchase, speedy drop off "

" Smooth pick up, no large queues, offer of additional insurance but no pressure to purchase, speedy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by NICHOLAS - 21 March 2019

" Good customer service by phone "

" Easy rental "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by WILLIAM - 19 March 2019

" Good service, had to alter booking and it was all plain sailing. "

" Very good pick up and drop off, no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ROGER - 16 March 2019

" I object to my credit card being debited without authority or notification of the reason. "

" In most respects the rental and vehicle experience were very good, but I am concerned that an unauthorised payment has been deducted from my credit card dated on the day I returned the car despite the car being checked in with full tank and agreed no damage. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by SIMON - 13 March 2019

" I hope you'll find comments constructive & improvements can be made. "

" Counter staff not always friendly, often grumpy & appear stressed & never look up to apologise for delay when queues. Improved efficiency would help when prebookings have been made. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TURIN, IT - Reviewed by GERALD - 13 March 2019

" Auto Europe process very good - paid extra to use Enterprise compared to the cheaper brands like Alamo, expecting a slicker service only to find they are all at the same desk. "

" Very slow at pick up in particular and also at drop off. Just don't seem to have enough staff. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ALOMA - 09 March 2019

" Really easy and clear site. Good to have full insurances etc. and breakdown of exactly what has been paid for and what the additions night be on the car hire voucher so that the hire company can't try to confuse you on arrival. "

" Fantastic service on arrival. No hard sales of extra items insurances etc. and only blocked 75Euros against my card for re-fuel in case I brought the car back empty. Staff even found a mobile phone charge cable for me as my bag had been delayed. Will definitely use AutoEurope - Maggiore again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by STEVEB - 07 March 2019

" Very poor service "

" Poor condition - supplied with under inflated tyre and then told that this was my fault "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by GEOFFREY - 06 March 2019

" I have booked through Auto Europe many times. I realise you cannot fully control what happens during the rental experience, hopefully you will look into my unsatisfactory experience. "

" Pick-up was fine, car was great but on drop-off the garage attendant checked over the car (which was fine), then asked if I knew why there was an additional charge of €135 showing on the rental? With no additions to the original contract I had to return to the desk to sort the issue. 45 minutes later I got to speak to the only member of staff on the counter, 10 minutes later the problem was resolved with zero additional charge but no apology! It's a good job I arrived in plenty of time! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CAMPBELL - 05 March 2019

" Booking straightforward and honest. reminders useful. "

" Got off to a bad start as the desk was not manned, with no notice of explanation when we arrived. This was after a five hour delayed flight. Clerk arrived after about fifteen minute wait with defensive excuse of needing to go to loo. We made friends eventually. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BOBBIE - 01 March 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by KEITH - 28 February 2019

" AUTO EUROPA TOP COMPANY ALWAYS PASS YOU DETAILS ON TO OTHERS "

" ALL OK NEED TO SPEED UP BOOKING PROCESS VERY SLOW!! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ALISON - 28 February 2019

" A short queue (15 minutes) on pick up. otherwise really good. "

" There was a bit of a queue on pick up, although we only waited about 15 minutes, so that's why I rated it 8. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JAMES - 27 February 2019

" Straight forward booking process and car pick up and drop off "

" Good smooth process "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by JASON - 21 February 2019

" Thieves. Con artist. Never again "

" I thought the days of ripp-off dodgy car rental companies were over. Never ever again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SIMON - 13 February 2019

" It was fine. I had one pre travel query which was dealt with very efficiently. "

" It was generally fine. The staff spoke good English. However having made it clear that we were going to take the car to France, they were not aware or able to supply the yellow jackets or alcohol testers legally required on French roads. Luckily I predicted this and brought my own. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BENEDICT - 12 February 2019

" Autoeurope were a great help to resolve. "

" The snow chains were broken and damaged the car. We kept getting told to call a different Europcar office, between Europcar Italy and the local office in France. I called Autoeurope for advice, then Europcar Italy finally helped once Autoeurope called them. This took 5 days, which meant we were without a car for almost the whole week. Then we had to take a day out of our holiday to make a 6 hour round trip to collect a replacement car, because they would not deliver. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 7

TURIN, IT - Reviewed by PATRICK - 01 February 2019

" Never used before but thankfully on this occasion got a very good service and good deal on full excess cover with no sting in the tail. "

" All very good apart from no windscreen washer fluid which is not good on filthy mountain roads combined with sun glare. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by DAVID - 30 January 2019

" Very smooth booking and rental process. "

" Helpful friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FRANCIS - 30 January 2019

" Rented through Auto Europe many time. This is first incident. Lets see how they deal with it. "

" Pending investigation about lack of snow chains in car after being told they where in the car. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by JONATHAN - 29 January 2019

" Efficient website which produced an excellent result with Locauto "

" Very efficient pick up. No extra charges which is a welcome change from other providers in Turin. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MARK - 22 January 2019

" The booking system is very easy and efficiently gives you all the choices you need to get good car hire wherever you go "

" All round we had a very good experience although previous users of the car had marked it badly "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by JEREMY - 16 January 2019

" fuel tank half full and no washer liquid "

" fuel tank half full and no washer liquid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TURIN, IT - Reviewed by SARA - 16 January 2019

" SCAM I paid my insurance and had to pay extra money to cover the wheels, extra money to add antifreeze! Seriously! is fucking winter your cars should have it ... horrible horrible never again "

" I booked the car with Rental includes Collision Damage coverage. Rental limits potential vehicle damage liability to an excess of approx. EUR 0.00. When I arrived the told me that wheels, glasses and roofs where not cover but that insurance and that if I had an accident where any of these were damaged I had to pay for it!! and even if there wasn't any mentioned to that in my contract they made me pay for extra insurance!! SCAM SCAM SCAM I had paid my insurance.. how come roof, glasses or wheels not be included if they are part of the car!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TURIN, IT - Reviewed by SCOTT - 13 January 2019

" Auto Europe are good in finding the best price but Hertz/Dollar were poor. "

" Vey slow collection process at the airport. It took over 1 hour (maybe 1.5 hours) because there were no cars available. Some people were offered 30 minute taxi rides to another collection location. The lady on reception was trying her best but very frustrated and was taking the brunt of the public who were not happy. The car I took was not cleaned, I was asked if this was ok and I took it as its better to have a car even if its dirty. Come on management sort it out. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TURIN, IT - Reviewed by BOBBIE - 13 January 2019

" Just need winter tyres "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JOHN - 09 January 2019

" No problems, although I did email to ask about the price for upgradng the car by never received a response "

" Very smooth, but quite a long wait to pick up the car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by GUY - 09 January 2019

" Easy drop off and car in good condition withs no chains included which is appropriate given the time of year! "

" On arrival the team were quite slow and organising the group in front. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by EMIL - 07 January 2019

" it's a 3rd time I'm using Sicily by Car and I am happy. I will keep using it "

" dropoff was a bit long. The vehicle was bit disappointing. Renault Clio is premium looking, but low quality "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

TURIN, IT - Reviewed by LIAM - 07 January 2019

" Happy thanks "

" Efficient and friendly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by JOHN - 07 January 2019

" Quick and friendly service, no fuss. "

" Quick and friendly service, no fuss. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by TIMOTHY - 04 January 2019

" Poor attention to detail on the wording of the agreement which could have caused a problem on collection. "

" Agreement was wrong. I needed two credit cards which luckily I had and the stated deposit/excess reserve was way wrong. The car had a low tyre pressure warning on delivery, which required me to detour via a garage. P "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by FEDERICO - 01 January 2019

" I've never found a better deal anywhere else "

" fast collection and car in great condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DEREK - 11 December 2018

" Enthusiastic, yet short staffed "

" Enthusiastic, yet short staffed "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

TURIN, IT - Reviewed by GIOVANNI ANTONIO - 30 November 2018

" The deal was exceptional value, the car faultless and economical and the collection and drop-off easy. The best thing, the car was across the road at the exit of airport. WELL DONE!! "

" Very basic but very efficient. Very short waiting times and very pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by LEON - 21 November 2018

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MAUREEN - 20 November 2018

" I will have more comments when the dispute is resolved "

" The day after I returned to the UK Maggiore charged my credit card for an extra €43.26 without notifying me and not giving a reason. When we contacted them they said they hadn't been paid by AutoEurope so they were charging us. We are in dispute trying to recover the amount taken without permisssion. Maggiore have shown to be very underhanded and I will not use them again. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DAVID - 04 November 2018

" ... "

" Good but a little too keen to push extras. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by RICHARD - 27 October 2018

" Your voucher is misleading; it says full coverage but LocAuto explained that if there had been damage, they would have charged and Auto Europe refund. So just back to extra insurance cover and waiting for some sort of refund. "

" Let's be honest, it was LocAuto rather than Enterprise. Very efficient, friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by LARBI - 16 October 2018

" All good so far "

" They charge me some fees without any communication and I found out only because I have checked my credit card! When I contacted them they said was an error and they will refund me within 20days and only what they took in Euro but not the bank's fees related to this transaction in pounds!! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BERNARD - 05 October 2018

" Having booked a 'compact SUV' I was offered a VW Golf - I have never heard of a VW Golf being described as an SUV by any description! "

" The counter staff were very pleasant, but they attempted to miss-sell me unnecessary insurance that my broker (AutoEurope) had already covered. In my confusion I took out an additional insurance at cost, although not through Sixt. Miss-selling insurance is fraud! Additionally, although having booked a 'compact SUV' I was offered a VW Golf - I have never heard of a VW Golf being described as an SUV by any definition! I had to pay to upgrade the car. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by PETER - 20 September 2018

" Think the VAT should be included with advertised price. Staff were very helpful. Carpark was totally full on return. Very easy and value for money. "

" Think the VAT should be included with advertised price. Staff were very helpful. Carpark was totally full on return. Very easy and value for money. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by LORENA - 14 September 2018

" happy with the experience. "

" happy with their service, reception and drop off very easy, car model as described, thank you we will use this company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PHIL - 12 September 2018

" Nothing to add "

" Very happy with overall experience but unfortunately there has been a follow-up charge for damage which I am sure was not caused by me. However, I don't think I can prove this, which is a shame as otherwise I was very happy with everything else with Ecovia. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TURIN, IT - Reviewed by ALAN - 10 September 2018

" No further comment "

" Fast service and pleased with car provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by RICHARD - 08 September 2018

" I was charged for a scratch on a wheel that was already scratched; I signed to say I recognise the damage to the wheel before I left the car park, and on my return I'm charged for a scratch that existed before I hired the car. Disgraceful and pretty certain criminal "

" I will warn anyone and everyone who wants to hire a car not to hire from you robbing bastards "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MICHAEL - 13 August 2018

" Happy with the service, great value but the car was a bit disappointing considering it wasn't old and had lie mileage "

" Car was in poor condition with significant damage on the rear panel and rear door, broken rear light and no bulb, various scrapes on the car. But the staff were helpful and courteous, but no offer to change the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TURIN, IT - Reviewed by THORDUR - 12 August 2018

" See above "

" A smooth ride wherever I drove. Comfortable and safe on the road. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JEREMY - 31 July 2018

" The car was fine, but the check-out and check-in experience left a lot to be desired "