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UNITED KINGDOM
CAR HIRE REVIEWS
Car hire reviews in the United Kingdom
Comprising England, Scotland, Wales and Northern Ireland, the United Kingdom is several top destinations rolled into one. Popular for its diverse scenery and rich cultural heritage, it's a land of ancient castles, lavish palaces and well-preserved country estates, not to mention some of the world's most famous museums and art galleries. One of the great pleasures of a UK car hire is the chance to travel around quickly and easily on its excellent network of roads and motorways. Many people base themselves in London and embark on a series of day-trips to some of England's must-see attractions, including Windor Castle (just 22 miles west of the city), Stonehenge (90 miles south-west) and Bath (97 miles west), along with the famous university towns of Oxford (55 miles north-west) and Cambridge (62 miles north). In the extreme north of the UK, a city-hopping tour of Scotland normally begins in Edinburgh (don't miss the castle!) followed by a visit to Glasgow (46 miles west). Driving up to the Highlands in the hope of seeing the legendary Loch Ness monster is one of the most exhilarating road-trips in the United Kingdom. Lesser-known but equally delightful is Wales, notable for its cosmopolitan capital, Cardiff, and its breathtaking land and seascapes. The most popular Welsh road-trips include a visit to Snowdonia National Park, Anglesey and the beautiful Brecon Beacons bordered by the Black Mountains. Last but not least, Northern Ireland is a country currently experiencing a tourism boom after many years in the political wilderness. The capital, Belfast, has many first-class sights, including the large tourist complex built around the port area from whence the Titanic departed on her ill-fated maiden voyage. Don't miss the mysterious Giant's Causeway, a large gathering of natural polygonal-shaped stones created by a volcanic eruption 60 million years ago, nor the Glens of Antrim on Northern Ireland's magnificent north coast.
Founded in 1954, Auto Europe is a strong leader of the international car hire industry, offering its millions of customers over 28,000 convenient pick-up points in more than 190 destinations worldwide, including the UK and other key locations in western Europe. We work with all the world’s top global, national and local suppliers to offer the widest range of vehicles at the cheapest prices, always with the highest quality of service. Start planning your sightseeing itinerary with Auto Europe online today and tour the United Kingdom's best places in style and comfort. Before confirming your reservation, why not take a look at the comments in our United Kingdom car hire reviews section below for some extra peace of mind.
AUTO EUROPE GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe :
LONDON, GB - Reviewed by KERRY - 20 September 2025
" Everything went through like clockwork which was great. It makes hiring a car very easy. Thank you Hertz. "
" Pick up was very easy and Paul at the desk was so helpful, courteous and efficient. Good service, nice car, I am very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 20 September 2025
" Good experience "
" It wasn't completely clear at Heathrow how to get to the pick up Point. SomeClearer instructions on the original paperwork would have been helpful. We had a passenger in a wheel chair so it made it tricky getting him to the Pick up point. Other than that it was great car and good customer service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 19 September 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SAMUEL - 19 September 2025
" Auto Europe is my go-to for all car rentals. "
" Always very helpful and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by IMRAN - 18 September 2025
" Good "
" Car Hire provided very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 18 September 2025
" everything OK "
" Always the point of paying extra coberture....that is never clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIPUL - 18 September 2025
" Autoeurope does not care about its customers at all. I was stranded at Stansted airport 2 months back despite having a prepaid booking from autoeurope and they did nothing to provide an alternative car. They have not compensated me for the higher costs in renting another car at the last minute that cost me 50% higher since it was last minute. No commitment to the customer at all. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JONATHAN - 17 September 2025
" Pretty disappointed that I hired an SUV (Nissan Qashqai or similar) but was given a hatch back. It was too small and difficult for my elderly passengers to get in and out of... the whole reason I booked an SUV! "
" Pretty disappointed that I hired an SUV (Nissan Qashqai or similar) but was given a hatch back. It was too small and difficult for my elderly passengers to get in and out of... the whole reason I booked an SUV! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by DANIEL - 17 September 2025
" During the pickup of our rental car at Budget, we experienced significant inconvenience. Despite having a registered QuickPass, we had to wait over one hour in the queue before receiving our vehicle. Additionally, the car was not properly cleaned. It appeared to have only been vacuumed briefly, and the windows were wiped with a dirty cloth after we specifically requested it. The interior and exterior were left very dirty and stained. The cleaner mentioned that, due to it being a busy day and a lack of proper cleaning supplies, the car was not thoroughly cleaned as usual. Lastly, it has been impossible to speak to a representative about this by phone as the waiting time exceeded 45 minutes. By email, I have still not received a response from customer service after more than 10 days. We expect a rental car to be handed over in a clean condition and the pickup process to be efficient. Given the circumstances, we kindly request appropriate compensation. "
" During the pickup of our rental car, we experienced significant inconvenience. Despite having a registered QuickPass, we had to wait over one hour in the queue before receiving our vehicle. Additionally, the car was not properly cleaned. It appeared to have only been vacuumed briefly, and the windows were wiped with a dirty cloth after we specifically requested it. The interior and exterior were left very dirty and stained. The cleaner mentioned that, due to it being a busy day and a lack of proper cleaning supplies, the car was not thoroughly cleaned as usual. Lastly, it has been impossible to speak to a representative about this by phone as the waiting time exceeded 45 minutes. By email, I have still not received a response from customer service after more than 10 days. We expect a rental car to be handed over in a clean condition and the pickup process to be efficient. Given the circumstances, we kindly request appropriate compensation. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by CHRISTOPHER - 16 September 2025
" Starightforward to book, prices notably higher than previously. "
" Car had numerous small scratches - difficult to verify - but in the end no problem. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by RUTH - 15 September 2025
" Nothing more to add "
" I really wanted a smallish economy car. I was given a huge Nissan qashqai. It was a bit battered and had 50k miles on the clock. Other than that it all went smoothly. I do wonder why they sent me the contract in Spanish! I live in Spain but don't read technical Spanish, which was why I used AutoEurope Uk to book. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BELFAST, GB - Reviewed by EAMON - 15 September 2025
" Gets the best deals "
" Courteous & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRATFORD, GB - Reviewed by KIERAN - 13 September 2025
" The car was great. But we paid full insurance cover online and then when got to SIXT Stratford London we were charged several hundred Euro again. It would be good to have the amount we paid to Auto Europe refunded as we believed that was all the cover that was needed to be paid. We used Auto Europe last year in Bordeaux and it was much more reasonably priced with no double charge of insurance. We'd like to book with Auto Europe again next week in Ireland but that depends if the refund for the extra cover from this last hire can be refunded. We had been telling friends how great we thought Auto Europe had been for us in France until this extra insurance charge happened. "
" The car was great. But we paid full insurance cover online and then when got to SIXT Stratford London we were charged several hundred Euro again. It would be good to have the amount we paid to Auto Europe refunded as we believed that was all the cover that was needed to be paid. We used Auto Europe last year in Bordeaux and it was much more reasonably priced with no double charge of insurance. We'd like to book with Auto Europe again next week in Ireland but that depends if the refund for the extra cover from this last hire can be refunded. We had been telling friends how great we thought Auto Europe had been for us in France until this extra insurance charge happened. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 12 September 2025
" Very Happy! "
" Staff at Edinburgh and Inverness were awesome!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANNE - 12 September 2025
" the car i got was npt the model i booked and it was a little large for me but there was nothing else offered "
" Difficult to return car had to wait before I could find a space to park it "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 11 September 2025
" Easy to book with great prices "
" Staff were very helpful and clearly explained insurance options and costs without a hard sell which i appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALAN - 11 September 2025
" Very good indeed "
" Very good indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALEXANDER - 11 September 2025
" Having been a long standing customer of yours, I am very disappointed that you put me in this situation. Secondly, the customer service team were NOT helpful with my problem at all. I have made an official request for a refund. If this is not actioned I will stop all my future business with AutoEurope. "
" Autoeurope gave me a rental agreement for 13:00 pick up at BHX airport. The office closed at 13:00! So when I arrived for my pick up a few minutes late (which is fair and very reasonable for an airport pick up) the office was closed. I could not get ahold of anyone and nobody had contacted me from GreenMotion to say they were closing. It is irresponsible from AutoEurope to set a rental agreement at the time closing! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DALE - 10 September 2025
" Very friendly staff that go through your details to get you on your way as soon as possible . "
" Very good service, easy to get to good range of cars all clean and very well maintained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CHRIS - 09 September 2025
" Great car "
" Staff at the airport were fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by CHRISTOPHER - 09 September 2025
" Easy online experience and 48hr cancellation is a key feature. "
" Easy pick-up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 08 September 2025
" All good. "
" Very smooth from pickup to delivery. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by ROBERT - 06 September 2025
" Great "
" Car was perfect, the guy on the desk was very professional, everything went smoothly. Thanks very much, will use you again next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 September 2025
" Trouble free experience as the vehicle in question was without any defects "
" First car was defective had to return, however the second vehicle was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 05 September 2025
" Auto Europe is my car rental broker of choice. It's easy to amend or cancel a reservation, and cancellation refunds are processed quickly. "
" Enterprise is a reliable car rental company, with a fair policy on vehicle wear and tear. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by PETER - 04 September 2025
" Excellent "
" A very professional good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAMILLA - 04 September 2025
" Fantatstic! "
" Fantastic! Sab on the counter was exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 03 September 2025
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ANGUS - 02 September 2025
" apart from the amex refusal, the car was dirty on the outside when we got it. But the handover was efficient and the return was good. The people are friendly and efficient. "
" disappointed they diidn;t take amex. As a result, even though I have loss insurance I had to pay £50 extra for indemnity as I only had a debit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by JONATHAN - 02 September 2025
" Easy to use and flexible as ever. Would like certain small SUVs to be excluded from the intermediate category like the puma, juke, etc. "
" Good overall experience. Efficient pick up and drop off, no issues with car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by ALLAN - 02 September 2025
" Very efficient "
" Efficient and friendly at all stages of the hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBERT - 02 September 2025
" The young Polish man who served me was excellent. "
" The young Polish man who served me was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ASMA - 01 September 2025
" Too good "
" Too good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LEE - 01 September 2025
" Good value for money "
" Charged me a fuel penalty even though I left it back with more fuel than was in the car when I picked it up "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
EXETER, GB - Reviewed by GRAHAM - 30 August 2025
" Excellent service , excellent value "
" Excellent service, excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANDREW - 29 August 2025
" Shouldn't charge so much for a navigation system that's already in the car I felt conned if I'm ding honest "
" Your staff are outstanding so helpful and friendly. The car had no parcel shelf which we really needed as leaving luggage in the car at a wedding we were attending. You just changed the car straight away,brilliant ! The only shock was the price of the nav system that is already installed inthe car, that's a right rip off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by JILL - 29 August 2025
" All good apart from the £19.99 charge which I wasn't expecting. "
" Picking up the car was very good, the staff were extremely helpful but I'm unsure of why I've been charged £19.99 after returning the car in perfect condition and only dropping the keys in the lockbox as the business was closed? No one told me I'd be charged anything more once I'd paid for the hire car. How can you charge someone for something that essentially self service when dropping keys in a lock-box? Or is the £19.99 for something else? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARILYN - 29 August 2025
" The terms of the hire are deliberately misleading to enable both auroeurope and their fulfilment partners to levy additional charges, ie the customer has to pay twice for the same service if they actually want excess reduction etc. "
" They charged a deposit of £700 and applied the full excess of £1500 when I had paid extra at the time of booking (with auroeurope) for the additional insurance cover, deposit and excess reduction. They also have charged an additional £26.74 at the end of the rental, without any information as to why. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NAOMI - 28 August 2025
" Excellent all round "
" Brilliant and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARK - 28 August 2025
" I've previously had no issues with Auto Europe. But again, I would highly recommend that you drop Drivalia as one of your partners. "
" The pickup process was awful. I have hired many cars over the years and this was the worst experience by far. The shuttle element was a hassle that I hadn't realised when booking, but that isn't the complaint. We had an issue getting a DVLA check code (not something I've ever required when hiring a car). The staff member was extremely unhelpful and rude and should not be working in customer service. I think it took an hour in total to get the car under very unpleasant circumstances. We then got a weird attempt to charge us £250 for a missing parcel shelf after drop off, which wasn't missing. I think Auto Europe should not be working with Drivalia as it will destroy your reputation. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 28 August 2025
" Both Auto Europe. And Green Motion do not care about how they treat their customers. Made multiple complaints. Not once was listened to "
" Worse ever rental counter staff. Bullying and scamming clients - even though have used them multiple times over the last few years "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JUSTIN - 28 August 2025
" Quality of customer service really going downhill. Helpful at times, but not really customer centric. "
" Bit of a wait at pick up, but staff v friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ABY - 27 August 2025
" Tried to upsell insurance and I saw a lot returning customers shouting and threatening to call the police "
" Tried to upsell insurance and I saw a lot returning customers shouting and threatening to call the police "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by NIALL - 27 August 2025
" Hassle free and great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 27 August 2025
" Yes, no issues "
" No issues good deal and worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYDNEY - 26 August 2025
" Better value "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SHELLIE - 26 August 2025
" I Happy to use again and would recommend. "
" I returned the car full and have been charged nearly £10 for 2.5 litres of fuel. I was told to leave the car and it would be checked in my absence so this wasn't agreed at the time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RUTH - 26 August 2025
" Excellent "
" Very professional and helpful best experience I have had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 26 August 2025
" The drop off staff were very efficient. "
" I felt mislead on pick up.....I was offered an upgrade for an Audi A3 for £30.......but it wasn't made clear that was for every day. When I considered it after realising I felt conned, as I had already booked a mid size car and an Audi A3 is a mid sized car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELIZABETH - 25 August 2025
" I have used Auto Europe for car hire on a number of occasions and had excellent service "
" Quick pick up and drop off. Staff all very helpful and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BRUCE - 25 August 2025
" Very happy to recommend Auto Europe "
" Excellent throughout. Only criticism was that on returning the car there was no space to get in the return bays. Thankfully, a really helpful staffer realised the situation and quickly sorted space for everyone and she even processed our return very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 25 August 2025
" See - Above, all went very smoothly. "
" Temi on the desk when we checked in, on what was probably the busiest I have ever seen the Europcar office on my annual UK trips, was professional. friendly can calm. Clearly knowledgeable about processes ad procedures - Couldn't believe it when he said my car was just outside and I didn't have to search for it in the bays- But it was just there, ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HEINRICH BERNHARD - 25 August 2025
" Competitive price for the rental. "
" Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRAHAM - 25 August 2025
" excellent all round "
" no issues very quick and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 25 August 2025
" Very easy to see the prices, make payment. Insurance cover was reasonable. "
" Counter staff were very friendly but wasted some time upselling a more expensive deal. It could have been made clearer that this was not a free upgrade being offered as I would have declined sooner. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETRAS - 25 August 2025
" Thank you for good selection of service providers. "
" The service was fast and friendly. The car was in god condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JACQUELINE - 24 August 2025
" Auto Europe have always been fair and straight forward but if they are offering the services of companies who are incorrectly charging for things I will rethink using Avis / Budget again "
" We had a great experience and even when dropping off it was very smooth. Our vehicle was checked and was cleared and tank was full. I left and thought it was completed. However it took a while for teh deposit to be released on my credit card. Then a 213.93GBP chnarge appeared on my card for teh day I returned my car. The charge has been made by Avis and my understanding is that I was renting through Budget? No one has emailed me regarding this charge so I am not sure what it is for. I have mailed Avis / Budget regarding it but has as yet had no reply. Please advise me how I should proceed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BAN - 24 August 2025
" Offering an awful company like Green motion is bad. When I tried to complain about them to Auto Europe I was told that you could not help me and I had to complain directly to green motion "
" This was one of the worst experiences I've ever had, and I strongly advise avoiding this company. They provided me with a car that had a damaged tire, which I had to repair out of my own pocket and on my own time. The level of unprofessionalism was shocking, and the customer service was outright disrespectful. They clearly disregarded my safety and showed no respect for my time "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by KEVIN - 24 August 2025
" 8/10 "
" Car was a substitute vehicle of a similar class - issues checking in due to miscommunication, I had called a week prior to explain I would not have a physical drivers lic and credit card and was told this wouldn't be an issue, but on collection it was an issue, which we resolved eventually. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 23 August 2025
" See previous comments. It would be useful to advise transfer bus schedule and travel time on your/GM site. "
" Due to late travel schedule changes I arrived at Green Motion almost 4 hours early. I repeatedly tried to contact Green Motion by phone, but nobody answered. This issue was exacerbated by various voicemail messages stating the extension could not take messages as the mailbox was full. However the assistant at the busy GM office was EXCELLENT. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by PAUL - 22 August 2025
" No problems all good "
" No problems all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOSEPH VICTOR - 22 August 2025
" Very satisfied "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHREYAS - 21 August 2025
" I wasn't given the car. "
" I was not allowed to rent the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by GRANIA - 21 August 2025
" My issue is with Hertz. The booking process with Auto Europe was smooth. "
" The car was fine but the customer service was not good. We arrived and there was no car ready for us and was only ready 30mins after our pick up time on the voucher so we had to wait around. Then when we dropped the car back there was noone there to receive it so we left the keys in the car drop off box and then I received a late drop off charge for the next day after I dropped it off. I have lodged a complaint process with Hertz due to get this refunded and there is an additional charge which I am also querying. I have not been able to speak to anyone in person at Hertz, only there online chat service which has only told me that an incidence report has been created and they will let me know shortly what the situation is. Very pool customer service. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CRAIG - 21 August 2025
" The car had not been checked properly when I picked it up as the bumper was damaged and the bonnet was partially open. Now Alamo are trying to charge me for the damage but I have pictures showing it was damaged when I picked the car up! "
" The car had not been checked properly when I picked it up as the bumper was damaged and the bonnet was partially open. Now Alamo are trying to charge me for the damage but I have pictures showing it was damaged when I picked the car up! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by GRAHAM - 21 August 2025
" A bit annoying asking for DVLA verification of my driving license. Increased counter time and fumbling around with my phone and reading glasses having to look up the process and then go through the process. Is this really necessary? "
" Smooth process - a bit annoying being asked for DVLA verification of my driving license. Increased counter time and fumbling around with my phone and reading glasses having to look up the process and then go through the process. Is this really necessary? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAEL - 20 August 2025
" Very bad experience with the description of the car that we were supposed to hire. We were paying for electric SUV, AND IT WAS NOT OBAYED BY EUROPCAR , they denied our request and took more money, they were rude and not honest! "
" There was no SUV electric in Europcar in Edinburg airport. They took more money and were not honest with us from the first minute. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
INVERNESS, GB - Reviewed by MAHMUD - 20 August 2025
" All good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by EMMA - 20 August 2025
" I mad several phone calls between both auto Europe and Europcar to try and recover the payment I made for the car which I wasn't issued. Both companies just told me to contact the other and I've been left extremely frustrated and in financial difficulties. I required the car to get me and my daughter to hospital for her going in for an operation and incase of a medical emergency after her operation to get me back to hospital. So during such a stressful time already this was made worse by better by left empty handed "
" I was refused the car and was left with no car and no refund. Counter staff were not helpful and explained that they would contact Auto Europe for me to be refunded however this was not done and I've been left upset angry and with car but out of pocket in financial trouble "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DENISE - 20 August 2025
" The insurance documents are really confusing and I thought I had full cover and Budget said I didn´t so in the end the car cost much more than i expected and I had to call 2 or 3 times whilst away to understand what cover I actually had. Totally unclear "
" Rushed and was encouraged to take insurance without really explaining why as I had already understood i had cover with Auto Europe. The car drove me mad, bleeping if i went 1mph over the limit. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by DAVID - 20 August 2025
" Hard to get extra day. Tried on line but gave up "
" Okay "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by EDWARD - 20 August 2025
" Very pleased "
" I have already recommended your company to a friend "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by EDWIN - 20 August 2025
" Everything went according to plan "
" Well organised and friendly helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 20 August 2025
" no complaints. i've used your company for probably 15 + years now "
" all ok apart from couldn't find pick up point for shuttle at airport- it wasn't where it said it was- i had to call the station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SCOTT - 19 August 2025
" Shocking experience as Green Motion unable to complete contract and give car due to points on licence. Spoke to your customer services who said will not offer refund! Thievery "
" Contract not completed as no car received. Complaint to follow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by RAYMOND - 19 August 2025
" Because everything went smoothly at Europcar and the car was great. I'd recommend Europcar to all. "
" Pickup staff were very helpful indeed which helped immensely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 19 August 2025
" We have been using AutoEurope for 20 years. We always get the best deal and a nice car. "
" A very low-key operation at Newcastle station but nevertheless friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by HAYZ - 18 August 2025
" As with Herts, quick and efficient process "
" As with Herts, quick and efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by CHRISTOPHER - 18 August 2025
" . "
" Incredibly long wait to collect the vehicle (queueing for 1hr 20mins) but otherwise amazing all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JULIE - 18 August 2025
" A good service with a reliable vehicle "
" Polite, knowledgeable and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAYAPRAKASH - 18 August 2025
" Tough, not customer friendly. Looks more of looting policy "
" There was a mistake from my end but it doesn't meet it should be penalised despite of having option to rectify. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by NEIL - 18 August 2025
" Plenty of choice of vehicles and different hire car companies "
" All staff were extremely pleasant and helpful on arrival and departure of the car. The car was clean and comfortable. Check in went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 18 August 2025
" No problem with auto Europe, but they should consider dropping green motion "
" My own hire car insurance did not cover green motion( the only company it does not!!) so had no choice but to pay their very expensive cover. Read their reviews, not good if any problem. I had no problem but will never use them again. Also car very far from airport. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by MARGARET - 17 August 2025
" . "
" Arrangement for bus pickup to car rental did not happen - I was not informed of local number to call - SIXT said they did not have details of my arrival - delayed by 40 mins - SIXT did apologise "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MUHAMMAD ALI - 17 August 2025
" The booking process was quick and easy but i called multiple times for a resolution of my issue but no answer, I went on my trip after having taken on an expensive last minute rental. "
" I was told by the counter staff that a vehicle could not be issued to me as my UK drivers licence was less than 1 year old when I had my international drivers licence to back it up. Instead of finding a solution, I was just told that there was nothing that could be done. It was a very bad lesson in customer service by the Avis staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STUART - 17 August 2025
" No problem with Auto Europe except it should be specified about the shuttle with Green Motion. Basically the shuttle is useless and you have to pay for it. "
" Shuttle service is a joke. Once an hour, you have to pay for it and it goes round all the hotels before it gets to the Holiday Inn where Green Motion is. Had to get a taxi from T5 that cost £24.50 to pick the car up. Counter staff were fine, but it was a slow process. When I returned the car the agent tried to sting me for damage on the car that was there when I collected it (a tiny scuff on the bumper). Luckily I had picture taken at collection. Green Motion would probably be OK if you were not a rush, and willing to take out their expensive insurance. They have a reputation for stinging people for damage that was on the car when you collect it. Very minor, almost invisible damage. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 17 August 2025
" You con customers I did not have insurance to cover me for my journey as the add on you sold me was not valid "
" I felt it was all a con and needed to purchase insurance as you had conned me "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by DOMINIC - 16 August 2025
" Overall good offering at fair price. "
" Queue of 40 mins to collect car, many counter staff but seemed to give too much information, no benefit from having done pre-checkin! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ABDUL FATIR - 16 August 2025
" Efficient and transparent handling. No hidden extras. "
" Courteous reception, efficient processing, no hard selling of extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GABRIEL - 16 August 2025
" As mentioned in point 3. "
" I only had to queue a bit when picking up the car, and the explanation of the additional insurance cover that they were pushing me to get was not that clear to start with but soon a more senior member of staff clarified things for me. Other than that, it was a wonderful experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by CHRISTINE - 16 August 2025
" So pleased could not have gone better "
" Amazing staff so helpful, professional gives complete peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JAMES - 16 August 2025
" Excellent from start to finish all the personnel I spoke with were most helpful in trying to assist me. "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by JASON - 16 August 2025
" As above.. charged further £78 by Avis after return of vehicle.. awaiting explanation why, then will complain and request refund "
" I have been charged an extra £78 via Avis 3 days after taking car back.. I am corresponding with them now to find out what this payment is for... there was no damage to the car.. and no additional charges where shown when paying to yourself in Full... I am very diss-satisfied "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYDNEY - 15 August 2025
" Good value compared with individual companies "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ROBERT - 15 August 2025
" nice upgrade "
" not easy to find the desk as they'd had moved outside of the terminal. 1 - not at all likely score - I'm not in the habit of recommending car hire firms to my friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 14 August 2025
" Very pleased with this company. Very profecianal will surely use it again "
" Used this company many times. Very satisfied. Will use it again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KATIE - 14 August 2025
" Auto Europe happy to recommend, unfortunately Hertz communication and delay in sorting a new car wasn't efficient, slow and hard work to arrange. Hired a car for 30 days, unable to use for 5 days which I paid for. Please will you let me know how I send in a complaint to ask for a refund for these days? "
" Unfortunately the first car I received, the air con didn't work. I had to use the car during a hot heat wave for 5 days with no air con travelling as a solo parent with 3 children. After I repeatedly messaged, they agreed to change, had to wait over the weekend as no manager to approve. Spoke to a new person on the Monday and had to start all over again until finally re-agreed to change. Feel I paid for a car for 5 days that I wasn't able to use. Once the new car received, it was great and simple. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAUNTON, GB - Reviewed by RUTH - 14 August 2025
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RICHARD - 14 August 2025
" As always, works well when there are no problems. "
" All OK. Car very thirsty - used a lot of petrol. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 14 August 2025
" Easy to use "
" The staff were very helpful and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICK - 13 August 2025
" As above "
" It is outrageous, first of all I was given a mini car when I paid for an economy car, then I paid upfront £136 to Auto Europe then got insurance with eurocar and at the end of hire they have taken £441.92 out of my account and that is disgusting and will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIP - 13 August 2025
" Only positive comments to share. "
" Faultless from beginning to end and are now my "go to" rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHRYN - 13 August 2025
" I think the latest time I could request pick up on your website was 11pm whereas it was clear to me that 11:30 was most likely. I would have liked to know that at that time the shuttles are only every half hour because I just missed one and was worried that Green Motion would have closed at midnight and I'd be stranded. Everything worked out, I got there at 2 mins to midnight but felt bad that I kept the guys beyond the end of their shift and it was stressful "
" Pick up was excellent, drop off was good but took longer as quite a lot of people were there at the same time. The only reason I wouldn't wholeheartedly give them a "10 - I'd definitely book again" is because the shuttle bus to/from the Novotel is less frequent than to the car rental village "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDRÉ - 13 August 2025
" Auto Europe gave me a cheaper quote than other companies which is why I booked through them. However, need to check the information for picking up the car as the shuttle bus went from a different stand from what was indicated in the booking information. "
" The bus information was incorrect; it went from a different place and we were able to get a different bus on the way back. When I went to collect the car, I was offered an upgrade but declined as it was considerably more than I had paid. Then I was told the car I had booked hadn't been returned yet so would have to wait. Other companies normally immediately give an upgrade in this situation. After waiting for quite a while, I was given a new car which had arrived the previous day but hadn't been put into the system. Why this wasn't done before is a mystery, likewise, I could/should have been given the 'upgrade' they offered, which is the experience I have had with other companies. The return took ages too as there are not enough staff working and the two on the desk take care of pick up and returns, unlike other companies I have used. Main positive was the price which was quite a bit lower than other companies but will certainly take into account my experience this time round to decide whether to use Green Motion again. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DERBY, GB - Reviewed by LAURENCE - 13 August 2025
" Car good and served purpose "
" all Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 12 August 2025
" As above. I would use auto-europe again "
" The car wasn't brand new so consequently had some minor damage in this case the rear alloys were badly scuffed I was told it had been registered but there's a nagging that there might be an issue on return but I needn't have worried. Pick up from the airport by shuttle bus was quick and not far. There was no wait at the office to receive the car. The return was just as straightforward. I had to allow a £1500 reserve on my credit card as I didn't take their excess insurance as I had auto-europe's policy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by NIALL - 12 August 2025
" Rep slow and only one on a busy Friday eve between Budget and Avis. Poor service, far too much hassle and too many questions and requirements. Also tried to over charge me as well... shocking bad service "
" Worst car rental experience ever.. renting a car in Cuba last year was easier and the rep didnt speak any English! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by CHAU YIN - 12 August 2025
" Pls remove Green Motion from your website. Pls see reviews on trust pilot regarding their practice. Thanks "
" Be very careful if considering this company. Read their Trustpilot reviews before booking -- you'll find many reports of false damage claims, delays, and high insurance costs. Their practices have also been reported in The Guardian: https://www.theguardian.com/money/2017/jan/22/green-motion-car-rental-took-2500-fuel-mixup-no-evidence In my case, they falsely claimed I caused a scratch that was already there. They even insisted the scratch was "fresh" when my photo evidence suggested otherwise. I was told to sign a form to release my deposit, but it turned out my signature was placed on a document admitting liability for the damage. Based on my experience and numerous similar reviews, I strongly recommend avoiding this company at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETERASP - 11 August 2025
" Top class vehicle. Easy transaction. Staff very helpful and polite. Very pleased with the service. "
" Easy and Convenient transaction without any hassle. Staff are very friendly, polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - 11 August 2025
" I had responses to my complaints but no resolution for the fact that I had not understood you were a 3rd party booking company and I have lost my money on a car I never took - I gave it straight back on the same day and never left the location . "
" I would not recommend them at all. The £1505 excess was ridiculous - they then wanted £400 or £700 to reduce that. This was not clear before booking. I have paid £70 with another company to reduce excess from £350 so I would use them instead . I did not take the car and lost £122 - it took over a week for them to cancel the £1505 they took in my credit card and I chased that repeatedly . No one in the Green motion office collecting cars was happy but they were foreign. tourists with little option but to pay - all I heard around me was dissatisfaction "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by STUART - 11 August 2025
" Well done Rebecca "
" Rebecca convinced me that as i was not traveling too far - St Boswells, North Berwick - that i should take a Ford SUV EV It was an excellent suggestion and a great car! Well done Rebecca!! And the gig went well on Fringe by The Sea! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EBRAHIM - 10 August 2025
" Car could be cleaner "
" Interior was very dirty plus one tyre low pressure had to fo garage to inflate "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by RUARIDH - 10 August 2025
" Excellent customer service. Very pleased with vehicle. Good value for money "
" Excellent customer service. Very pleased with vehicle. Good value for money. Clearly explained how charging process for EV. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 09 August 2025
" Easy quick and friendly service from staff, when picking up and dropping of the rental car. "
" Always very friendly but professional, nothing was to much trouble. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NICHOLAS - 09 August 2025
" Terrible experience, very stressful "
" The car was old and full of problems. More importantly they charged me for fictitious tire damaged. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by SHANI - 08 August 2025
" See above. "
" I had rented the car for three weeks but ended up leaving it back after 11 days. When I enquired about thd possibility of a refund I was told I wouldn't get one. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUKE PAUL - 08 August 2025
" The rental went by just fine, Green Motion seem like a smaller company but still gave us a good quality car for a very affordable price. "
" Good overall - a bit of pressure to buy insurance from them at the counter but otherwise the rental experience was good and the car was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
IPSWICH, GB - Reviewed by GWEN - 08 August 2025
" Not a stressful experience, all very calm and professional "
" every thing was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LAURENCE - 08 August 2025
" nice car "
" Good service got an up grade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STAFFORD, GB - Reviewed by BRIAN LEE - 07 August 2025
" Would use this branch again for sure. "
" Great experience with very professional & efficient treatment from Lucy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEN - 07 August 2025
" It has been a totally positive 5 Star experience and I cannot speak highly enough of the Hertz staff who dealt with me. Please commend them. Really excellent. "
" Friendly helpful and professional! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUSTIN - 07 August 2025
" Service and options not as good as used to be. No rewards or deals for long term customers "
" Pick up was the worst I've experienced in many years. V rude. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NORWICH, GB - Reviewed by WAYNE - 06 August 2025
" Was conned by auto europe into purchasing excess insurance, small print after booking said it only reduced excess to £1900, on collection found out that europe car excess is £1700 as standard, what a rip off, will never book with auto europe again, daylight robbery. "
" Was conned by auto europe into purchasing excess insurance, small print after booking said it only reduced excess to £1900, on collection found out that europe car excess is £1700 as standard, what a rip off, will never book with auto europe again, daylight robbery. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 05 August 2025
" Once informed of the difficulties with Hertz, Auto Europe were only able to propose a completely ridiculous solution and then, when this was obviously not viable invoked a complaints procedure. It was left entirely to me to resolve my need for a car with no help from Auto Europe "
" Ongoing complaint about poor customer service and organisation of Stansted office and pick up arrangements "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by IOANNIS ELEFTHERIOS - 05 August 2025
" The process was smooth and hassle-free. I would definitely recommend it and would be happy to use it again in the future. "
" I returned the car outside of business hours, as instructed by the staff. The following morning, I was charged £380 for an alleged scratch on the alloy wheel--without being provided any photographic evidence as proof. I am currently disputing this charge and have also consulted my solicitor regarding the next steps. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by COLIN - 04 August 2025
" This was a 'last minute' hire through Autoeurope and it all worked without a hitch. "
" Gerry efficient at a busy time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 04 August 2025
" Very easy to use. "
" This company should carry a health warning. They are all about offering a cheap headline deal ad then trying to extract whatever they can to make up for it. The final straw was being charged (still in dispute) £96 for a valet for a few dog hairs in the boot. Having got photographic evidence that a 3 minute hoover sorted the issue I await the full return of my deposit. There was a lot of pressurised selling going on at the reception to take insurance and unlimited mileage packages and the unfriendliness and way in which the check in person handled the situation was appalling. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DUNDEE, GB - Reviewed by FIONA - 03 August 2025
" Not sure why you did not offer us your own discounted insurance compared to the overpriced one you usually get from the company "
" Ben and his team were super helpful and nice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OMAR - 03 August 2025
" Very bad indedd "
" At the pickup nothing was clarified, i was made to sign blank forms , and when i asked was told the total cost for the waiver and insurance was £37 approx altogether, not per day, When given the keys the paperwork was placed in an envelope and handed to me. Only later when I looked at tye document I realised I had been conned. The paperwork Total came to £235 when I was expecting it to be around £107 approx, £69 for the car, and 37 for the insurance. Never again will I be using Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JOHN - 03 August 2025
" Unfortunately the drop off location provided by AutoEurope was not correct. Enterprise rental company had moved from the location on the voucher document some years prior. Had to ask a passing local to get the correct location, thankfully they knew where it was and it wasn't too far. "
" Enterprise were actually really good. Great service, very quick, very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NIGEL - 01 August 2025
" I have emailed Auto Europe, as I am unimpressed with their service. Please see below what I have said to them: The PICK UP instructions are incorrect. This resulted in a distressing experience for my disabled fellow passenger. Can you please advise why this has not been updated? Green Motion advised that they requested this over a year ago. Also, can you please advise exactly where during your booking process I was advised that I would need to hold a credit card in my name before confirming the booking. "
" Excellent customer service provided at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 01 August 2025
" Get what you pay for I guess! "
" Wrong sized car, compensation only offered when bigger vehicle was what I needed. Car was in poor condition and child seats were filthy bordering on a health hazard! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by STEPHEN - 01 August 2025
" Auto Europe is great and I have used you for a number of years across multiple countries. "
" Athol charged an additional GBP 30 for local insurance cover, which was unexpected. They said if I booked directly with them rather than via Auto Europe, this insurance would be included in the price. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 31 July 2025
" Auto Europe have been my go to car hire site for a number of years, everything has always gone very smoothly. Highly recommended "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by MATTHEW - 31 July 2025
" Poor service from start to finish and I've seen I've had a random charge from europecar for £7.70 with no explanation?!? I tried to make a complaint relating to my experiences and was provided a link to upload images of damage - which was not the issue. Very disappointed. "
" Car was not what I booked and I was downgraded from what I booked. Car had problems with air conditioning, smelled like petrol and entertainment system was intermittent so navigation was very difficult. When I arrived I was told the car is booked want available and was offered a fiat 500 which cost less than my booking and was specifically not what I wanted - but I had no choice as I had a journey to make that day for accommodation. I asked for a refund of the difference and was told no. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by VALERIE - 31 July 2025
" As above "
" The last 2 occasions I've rented with Keddy Europcar have charged me extra at the end of the rental and when I've queried it they say it's a system error and then refund the amount, how many customer could miss these so called system errors and charges! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 30 July 2025
" Not the best at all. "
" Very expensive with a hidden premium charge. Potential breakdown with the AA (who were great) but when I phoned Europe Car about a potential replacement car they were appalling. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMMED - 30 July 2025
" The car, pickup and drop off staff were great. Customer support was beyond horrendous, not helpful at all. I've been over charged for additional options (full coverage and roadside assistance) even though the counter staff told me it would be part of the security deposit. Customer support was not helpful, argumentative and dismissive, even when we gave them information right off their website. I'm neither happy nor impressed with the experience. Not going to be using services from the company again. "
" Good counter and drop off staff. Great car. Not happy with being over charged for services that were part of the security deposit. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUILDFORD, GB - Reviewed by SUSAN - 30 July 2025
" The small car was very handle for the English country roads! "
" Good operator "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TYRONE - 29 July 2025
" Nice "
" Nice customer service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KINGSTON, GB - Reviewed by PATRICK - 29 July 2025
" Pretty good, as usual "
" I rate them as much the same as Enterprise and other big Car Rental outfits "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KEN - 28 July 2025
" As above.... The fuel policy on our recent hire in Edinburgh was not explained (no mention whatsoever of what to do). Within a few miles of picking up the vehicle I noticed the vehicle was only ~75% full. I wrote an email to them & never heard anything & just brought the car back full (not wanting to do a 'like for like' return). It seems Drivalia got a free 1/4 tank of fuel out of me as the colleague returning the car simply said 'you should return the car at whatever levl you pick it up with'....strange policy in my view. On top of our Italian car hire a month or so ago (again with Drivalia) I am not likely to recommend them as a GREAT car hire firm. ...& there's been no compensation. "
" The fuel policy on our recent hire in Edinburgh was not explained (no mention whatsoever of what to do). Within a few miles of picking up the vehicle I noticed the vehicle was only ~75% full. I wrote an email to them & never heard anything & just brought the car back full (not wanting to do a 'like for like' return). It seems Drivalia got a free 1/4 tank of fuel out of me as the colleague returning the car simply said 'you should return the car at whatever levl you pick it up with'....strange policy in my view. On top of our Italian car hire a month or so ago (again with Drivalia) I am not likely to recommend them as a GREAT car hire firm. ...& there's been no compensation. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 28 July 2025
" Maybe. The information about the bus from the T2 to Dollar was woeful! Had to ask about 3 people and the every 15 minutes was more like 45. "
" We arrived late due to flight delays. So did 3 other people so we were just given the keys and left to it. A manual with the car would have been useful. Spent 30 minutes and still couldn't work out the cruise control. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 27 July 2025
" Na "
" Really long wait at the counter. Filled everything in before I got to the counter and had an email confirming that my registration was complete. When I got to the counter I was surprised by being asked for my NI number..nowhere on the registration was I asked for this "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARILYN - 27 July 2025
" Very easy to book and all necessary information provided quickly. "
" The lady at the desk was exceptionally helpful, explaining the differences in driving there to England and other useful information. The car was fine, although it had multiple scratches and other damage. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by PHILIP - 27 July 2025
" Very good. "
" Very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 26 July 2025
" Terrible. I emailed Auto Europe two days before I was due to pick up the car, to let then know that my flight time had changed and I would need to collect the car at 8pm rather than 6pm. Auto Europe replied, saying that I needed to call Drivalia direct on the day of pick up to advise of the time change. I emailed Auto Europe back explaining that I was travelling from Sydney via Seoul to London Heathrow and wouldn't be able to telephone on that day, as we'd be in the air. Auto Europe ignored my simple request to forward my email to Drivalia, resulting in Drivalia cancelling my booking and then charging me over three hundred pounds to reinstate it! Very poor customer service and sharp practise! "
" Awful. I was very disappointed with my experience. I picked up the car at London Heathrow. The flight time from Australia was changed and despite me advising the broker, Auto Europe, of the time change, (over two days before my arrival time), Drivalia told me that I no longer had a booking and charged me over three hundred extra pounds to pick up the car! Ridiculous! Upon dropping off the car, I chatted with another Drivalia customer who one hour late picking up her car and was asked to pay over 500 GBP extra! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TOMMY - 25 July 2025
" I find renting a car mostly an unpleasant experience. There seems to be a race to the bottom going on. I am still looking for a rental company that is reasonably priced with good service and no hidden surprises. "
" The car we received was not clean, full with bumps and scratches and had a smaller boot than the car we booked, which was annoying given the amount of luggage we had. The person helping me picking up the car was mostly interested in selling me additional insurance. Renting a car in England usually means you get the feeling you get screwed, unfortunately. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by BABU - 25 July 2025
" very poor experience as I had paid early cancellation fees as exyra while booking the car and was not refunded "
" green motion team were good at the service provided. AUTOEUROPE services are very poor and the returns policies are not clear. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IAN - 25 July 2025
" Auto Europe good Avis very poor "
" There was no WiFi at the counter and had to go outside each time I needed to retrieve info from phone at which point the agent served other customers and interrupted dealing with me making me feel like I was a problem "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 25 July 2025
" The rental was fine, just think the logistics need to be better for a car booked a month before, it should have been clean and ready to go. "
" There was no car ready when I arrived and after about 30 min I got a car but it hadn't been valeted, the windscreen was very dirty on the inside! and it was filthy on the outside. I reported this when returning the car and was told I would get a voucher for a free upgrade next time I rented from you, but haven't received one yet. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JOSEPH - 24 July 2025
" Excellent experience, especially the return. The car, a Ford Puma was superb. All in all, VERY satisfied. "
" Very easy pickup and return. As usual they tried to sell me a larger car and expensive insurance, but no hard sell and accepted my refusal immediately; Not like last year when I was cheated of GBP600 by a nasty guy by lying and subterfuge. My fault for falling for his lies. Incidentally I hadn't informed you about last year's experience from Heathrow because your email asking about my experience went to my spam and when I noticed it about 4 weeks later it was too late, saying not valid after 2 weeks. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALAN - 23 July 2025
" Straightforward "
" No frills efficient - did a good job "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ANDREW - 23 July 2025
" Good. "
" Nice car but slightly confusing drop off . Also Europcar tried to sell me 500 pounds of insurance despite me paying for full insurance with AutoEurope。Are Keddy and Europcar the same beast? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAN - 23 July 2025
" See 3. The car was great, Avis was abominable. "
" The counter staff at Heathrow are awful. Customer service is non-existent. Rude, aggressive, anything but helpful. Shuttle bus driver also deserves a -3. You really have to work on this. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CAROLYN - 23 July 2025
" I have been renting from AutoEurope for years and it has mostly been a great experience. But lately, not so. Even putting aside the huge problems with this rental, the AE website is also a problem now. It gives you prices that are NEVER the actual price. When you click on "Find a Location" not a single one of the locations has the advertised price. This has happened to me on my last two rentals and consequently I spend hours clicking through looking for an actual price that matches the first price shown. Further, the website is glitchy in that once you click one location and don't like the price, you can't just click a different location - you have to go all the way back to the start and begin again. It's a ridiculous and annoying waste of time. "
" It was the worst car hire experience I've ever had. 1. the directions to the car hire (given on a document sent by Enterprise) were wrong. I was not the only customer who arrived late after getting lost. 2. the phone number Enterprise put on the above document was not in service, so I could not phone for directions. 3. I arrived to find a huge queue that went out the door and a zoo-like atmosphere. When I finally got to the front of the queue, I was asked for information about my arrival flight, which I was not warned of ahead of time. 4. When they finally finished processing me - which took at least 20 minutes, even though my car was pre-booked - I was told I'd have to wait while they checked to see if my car was there or at another office. 5. They didn't even begin to start checking where my car was - instead they processed four other people behind me in the queue, saying they had to check them in before they could find me a car because they were closing. I waited at least half an hour. I was not the only person in that situation. Several others were as well, and when we said politely that we needed our vehicles, we were told off by one of the employees, (I believe he was the manager) who said he didn't have to rent to us at all, and we should just be quiet. Then to me, he said "that's what you get for renting through a third party." 6. Three people who came in after me were given their cars first. When I pointed out that I was there before them, the same employee said "that's what you get for only renting a Corsa." I was made to feel like I was discriminated against for not being able to afford an expensive car. 7. So many people were complaining, one of the other employees kept telling us "everyone please calm down." She wasn't rude, she was responding to the fact that people were getting upset because we were being treated so badly and the car hire office was so unprepared for any of us. 8. When I returned the car, the queue was even longer. There was no facility to drop the keys, so I had to wait again. I took half an hour to drop the car. 9. A side note is that Enterprise does not include the London congestion charge in its price. Other downtown car hires do. Yes, it did say on the T's and C's that you get after you choose that car on the website that you will have to pay for the congestion charge, but that is revealed by the time you've already committed to it. It's an extra £15 and a pain, because you have to get on the TFL website (frequently out of service) and pay it yourself. Most car hire companies just bake it into the price they quote and take care of it for you. Enterprise is disingenuous, tricking you into thinking you're getting a deal, until you discover this hidden charge. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MLADEN - 23 July 2025
" Still good "
" Yeah good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACOB - 23 July 2025
" All fine "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 23 July 2025
" Very positive experience and would definitely recommend using Hertz for car hire "
" Really friendly welcome on arrival with everything explained. Dropping off the car was easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LAWRENCE - 23 July 2025
" Easy booking "
" Pick up was a little slow but drop off really quick and easy. Staff all very friendly. Would have liked to sign to acknowledge no damage or issues with the car on return to be completely clear there were no charges. But overall good value and service "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANTHONY - 22 July 2025
" Very disappointed would never use this company again as they are liars "
" Long waiting time to collect vehicles. False information given and mis led which resulted in losing £350 .... They are very good at deceiving you and taking money off you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 22 July 2025
" I obtained my own insurance but was still advised to take out your car insurance & with card problem it made the hire too expensive for me so I lost over a 100 pounds "
" Problem with my credit card pin advised I would have to pay over a hundred pounds more,so I declined the car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 22 July 2025
" Speed limiter alarm could not be disabled. Constant alarm when over the speed limit by 1 kph. Distracting and dangerous. "
" None. Good service both ends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by RUPERT - 22 July 2025
" Another good rental experience. "
" Enterprise is a very good company, with a common sense policy on minor scratches and dents. The only negative is that Enterprise doesn't operate a "full-full" fuel policy. Instead, renters need to return vehicles with at least the same level of fuel as on collection. In practice, vehicles are typically returned with more fuel, since otherwise there may be a refuelling charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 22 July 2025
" It was a smooth easy way to hire a car "
" Wesley at the front desk of Hertz/Dollar was extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by PAUL - 21 July 2025
" Europcar good price - booked from Australia and good service "
" Europcar staff at Oxford are always very pleasant welcoming and efficient . Cars ( Ford Puma x2 ) and Vauxhall Grandland upgrade were excellent Booking and notification of hire were prompt and clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOANNA - 21 July 2025
" The whole thing was good "
" We had a good experience with Drivalia Fulham Broadway. The office is very close and easy to find from the tube station, and Kobby was really helpful, friendly and polite. The car was great and it was easy and efficient to drop off keys into key box on return. We will definitely come back here for our next car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 21 July 2025
" A busy office but a patient and sensitive staff who realise that individuals are tired from travelling and treat them accordingly. "
" An excellent company to deal with - their staff are knowledgeable and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FABIO - 21 July 2025
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYED - 21 July 2025
" y "
" y "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GAELLE - 20 July 2025
" Easy and efficient "
" Great service provided by National at Heathrow. the whole process was veryefficient and pleasant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 20 July 2025
" Dreadful scam feel to the whole experience. Having already paid Auto Europe to cover the excess on the insurance, I was told at the Green Motion desk that what I'd paid for didn't actually do anything to the excess, but simply meant I could put in a claim and maybe get the excess back if any claim was made. In other words, a totally misleading sales ploy to take money off me for nothing. I then spent another £300 with GM to actually cover off the excess, rather than the pointless rip-off you guys inflicted on me. If I could be bothered, I'd report AE for false advertising and misselling. As it is, I can't be bothered, so I'll just make sure to never use you cowboys again. "
" The GM guys were pretty helpful, given the misleading circumstances created by Auto Europe "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
READING, GB - Reviewed by COLIN - 19 July 2025
" Good pricing and easy site to use "
" Always a great experience with HERTZ and their team here in Reading. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by COLIN - 19 July 2025
" Overall good and efficient collect and return service. Excellent car supplied but a little tuition on car controls would help. "
" Limited mileage not suitable if doing long trips "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIONA - 19 July 2025
" As above. You're thieves. "
" I was not allowed to take the vehicle as the address on my valid driver's license was different to the proofs of address on my bank statements. Auto Europe have refused to refund me despite the assistant at the desk advising that this would be possible. It's honestly just theft. It doesn't state explicitly in the T&C's that the addresses need to match. Awful company, awful customer services, just scammers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by DENVILLE - 18 July 2025
" Thank you "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 18 July 2025
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by ADRIANO - 18 July 2025
" Very happy indeed - will definitely use you again. "
" The gentleman at your Derby branch was very helpful, efficient and professional - couldn't have been happier with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 18 July 2025
" OK "
" Not obvious where to drop keys. Billed by Avis despite booking prepaid with Auto Europe. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by PETER - 17 July 2025
" the staff quality of the car and support offered were excellent "
" the staff quality of the car and support offered were excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MALCOLM - 16 July 2025
" All dine on line, have only spoken to customer service once, a little of As yet had NO repply to my issues "
" Custermer service in arruval good, but when there was a prblem silence. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by RICHARD - 15 July 2025
" Easy to deal with "
" Window screen wipers u/s "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRISTOPHER - 15 July 2025
" As exoected "
" Courteous & efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONY - 14 July 2025
" Great price, great communication and good value full insurance cover "
" Paid extra for an SUV (qashqai or equivalent) and got "an upgrade" to a Kia Ceed SW. I was told this was not an upgrade due to reserved class not being available. Its not an upgrade it's a downgrade. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 14 July 2025
" Very good service and easy to use "
" I have used Green Motion several times and my only complaints are the level of the block on the credit card and it can take two weeks to get the card cleared. Despite GM protestations it is they do are responsible not the banks. Other providers take 2 days to clear the card. that "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ADRIAN - 14 July 2025
" Excellent service as usual "
" The hotel hoppa service is terrible a dedicated shuttle would be much better "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PAULINE - 14 July 2025
" Another good hire from Keddy "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DONALD - 14 July 2025
" xx "
" The car was not well-maintained. I had to replace the battery in the key, The car indicated throughout the rental that it was in need of a service. It also induce aged a need for tire pressure. A panel inn the interior was loose and kept coming off. I visited another enterprise office where they helped stabilise that, and also found rubbish behind the panel, indicating an ongoing problem. I was unimpressed with the condition of the car. The staff were reasonably helpful. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DAVID - 14 July 2025
" A car I would avoid in future "
" Didn't like the car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 13 July 2025
" Had to purchase extra full insurance when had already sorted my own out as they would not accept my card for the deposit. Car hire ended being expensive "
" Long que and wait time to collect car "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JENNIFER - 13 July 2025
" Liked the 'Full to full' policiy. "
" Counter staff were very easygoing. Quick getaway was pleasing. Drop-off not so much, as no-one was available, the office was locked, and I waited the 15 minutes advised, but failed to be met. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SHEIKH - 13 July 2025
" High quality experience. "
" Everything was easy and realatively quick. Really good staff and smooth return of vehicle. Car was clean and well maintained. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 12 July 2025
" renting with auto europe was always easy and straightforward "
" nobody at counter for more than 15 minutes at booked date/time. got lower category than booked/paid for. tank wasn't full. car not ready at time of booking. staff not helpful at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALAIN - 12 July 2025
" Nous sommes globalement satisfaits ( très bon état du véhicule / personnel très cordial ) hormis côté délais, avec une grosse perte de temps puisque l'agence est mal indiquée et éloignée de l'aéroport . (De plus , à l'aéroport , nous avons été dans un 1er temps mal informés et on nous a donné une fausse information ). Un bus/ navette seulement toutes les 1/2 h pour rejoindre l'agence . 2h , c'est trop long pour récupérer une voiture déjà réservée en ligne . "
" Véhicule très récent . Employés très sympathiques , notamment Shan , très souriant, qui s'est occcupé de notre dossier . Points faibles : difficultés à rejoindre l'agence , très mal indiquée à l 'aéroport , avec formalités assez longues pour une réservation déjà effectuée en ligne. Grosse perte de temps à chercher puis attendre les navettes qui sont peu nombreuses . Il nous a fallu 2 h entre notre arrivée à l'aéroport et la remise des clés , ce qui est très très long . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PATRICK - 12 July 2025
" Staff where great but taking £1505 without reason is despicable "
" Car returned all in order but they just took the deposit from credit card £1505 for no reason. That is 6 weeks ago. Thieves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HELEN - 12 July 2025
" Excellent "
" I asked for an upgrade, and it was given - no questions asked! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAY - 11 July 2025
" Have used autoeurope frequently. Prices are always competitive and the booking process is straightforward. "
" Used them many times now, always courteous. Could be more efficient though as all data that has already been provided as part of the booking has to be reentered. Anxious not to have received either the contract nor the closure document several days after completion of rental, despite being told they would be emailed "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WOODFORD, GB - Reviewed by NEIL - 11 July 2025
" The only issue was that the car had not been vacuumed inside and in the boot. It was cleaner on my return than on pick-up!!! "
" Very polite and helpful reception guy on pick-up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by BARRIE - 11 July 2025
" auto-europe once again supply best value for money, complete with their insurance for peace of mind. "
" Excellent service with professional staff on both collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAJESH - 11 July 2025
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEOFF - 11 July 2025
" Friendly staff and efficient service. "
" Friendly staff and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 11 July 2025
" Nothing more to add. "
" Excellent from beginning to end. Blake was especially helpful during my timely check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 11 July 2025
" Auto-europe very reliable ! Will they be as good for post 80 yrs old drivers??? "
" A great pity that they won't accept drivers over 80! Consequently this was my last opportunity with Drivalia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by COLIN - 11 July 2025
" As above "
" The above ratings say it all, everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 11 July 2025
" As always, a great experience "
" Professional, efficient and friendly check-in. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 11 July 2025
" The Europcar representative spent a significant amount of time asking us for details she already should have and trying very hard to upgrade our booking. Most disappointing! Otherwise OK "
" did not get the car from keddy but from Europcar - didn't understand why! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTIAN - 10 July 2025
" All good "
" A good experience with Autoeurope and the provider, GreenMotion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PER-OVE ROGER - 10 July 2025
" One Word,hassle-free "
" Friendly staff,smooth pickup and return the car as well,very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by OWEN - 10 July 2025
" Great. No trying to sell insurance if you have adequate cover "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LEWIS - 10 July 2025
" Bad "
" Terrible service. Took over an hour and a half to rent the car and then to be told I can't use a business card. Why let me book in the first place with it only then to get to collect and I can't. Then was told I'd be charged 4x as much to rent on the day under my own name. Terrible customer service, and it wasn't only me in the shop at the time that was having the exact same issues, I witnessed at least two more people have the ama problem. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LUTON, GB - Reviewed by SIMON - 09 July 2025
" Excellent "
" Very helpful. Had an upgrade as car size ordered was not available. Very pleased with Enterprise staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by IEVA - 08 July 2025
" Staff not helpful and still waiting for the refund even more that a week passed. Email twice and no response from team "
" Very unhappy as was given car not suitable to travel with family. Car in co condition to drive with alert ⚠️ on screen "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
EDINBURGH, GB - Reviewed by WILLIAM - 07 July 2025
" Could have been handled much better by enterprise. O arrival the car was not in the bay they sent me to. On return they could not find the car plate on their system! "
" No contract received on hiring by email nor after return of car despite Enterprise calling me shortly after the return to check my email address. Crazy as they had all my details via your voucher also "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLINE - 06 July 2025
" Professional and friendly service "
" Professional and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HEATHER - 06 July 2025
" Very easy to find car in carpark and return car "
" Very helpful chap at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARK - 05 July 2025
" The voucher contained incorrect information for finding Green Motion at Edinburgh Airport meaning a delay in picking up the vehicle. This needs correcting. "
" Pick up was hampered by not remembering card PIN of driver. Would not accept spouse card regardless of it being an evidenced joint account. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by STEVE - 05 July 2025
" Very simple "
" Poor handover arrangements "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - 04 July 2025
" Haven't used Auto Europe for a while but the experience was efficient. "
" Great service, very friendly, eager to help. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANFRED - 04 July 2025
" Had no problems, good experience "
" Had no problems, good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by MARC - 04 July 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 04 July 2025
" When I arrived at the Europcar desk I was told they wouldn't accept my credit card, because it was registered to my UK address not my Swiss one, even though the same company had accepted the payment the month before. I was told the booking would be cancelled without charge, but have not received the money back. I think this was a scam between Europcar and the next door desk Enterprise, who were able to accept the card, but at an additional cost of £340. "
" When I arrived at the Europcar desk I was told they wouldn't accept my credit card, because it was registered to my UK address not my Swiss one, even though the same company had accepted the payment the month before. I was told the booking would be cancelled without charge, but have not received the money back. I think this was a scam between Europcar and the next door desk Enterprise, who were able to accept the card, but at an additional cost of £340. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LYNNE - 03 July 2025
" excellent customer service, very efficient and car allocated to me was great "
" excellent customer service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAY - 03 July 2025
" Always use the company "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PIERS - 03 July 2025
" All went well. No problems. Dropping off very easy and quick. "
" Good car for the money. Slight hitch on the collection, but sorted out without too much delay. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by IAN - 03 July 2025
" Entirely satisfactory "
" All very painless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by XAVIER - 03 July 2025
" I needed a minivan to travel with a group of people. I had to change my plans. I want to get the refund "
" I booked a minivan. When I arrived, the staff (Ahmed) tells me that they don't have any minivan and that they can offer me a SUV. And that I will get a refund of 60 GBP per day. I have not received the refund. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LONDON, GB - Reviewed by JOACHIM - 02 July 2025
" Very good. "
" Easy collection/return from/to airport terminal, cost effective rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - 02 July 2025
" Always have had a great experience renting through autoeurope - good value and good service - what's not to like? "
" Enterprise has a great customer service team. Handover at Gatwick was very speedy, thanks to Sam and Luis'a help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KERRY - 02 July 2025
" Very easy to book, pick up and no hassle whatsoever. Very close location to the terminal. "
" Very easy to pick keys up immediately after landing. Received a slightly bigger car than expected but did the job perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWPORT, GB - Reviewed by STEVE - 02 July 2025
" Not good, there should be processes in place to deal with this sort of thing, it can't be a uncommon thing to happen. Intend to report to watch dog. "
" The car was booked in Newport Wales, I booked for Newport Isle of Wight, I rang before the pick-up time to be told I can't be refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by GARETH - 01 July 2025
" Just all good. Lovely staff. Car that wasn't scary. Manual hanbreak and an actual key! "
" All good. The sat nav did get very confused about where the drop off was. Maybe that could be looked into... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WENDY - 01 July 2025
" Auto Europe website was easy to use. The rental company chosen, Alamo, with its seemingly aggressive sales policy, poor and unethical staff leaves much to be desired. "
" Aggressive attempts at selling of insurance related products. Made to wait until 18H00 before a car was made available. My estimated time of collection was 16H30, I arrived around 17H00 due to a flight delay. An additional fee was also taken upon collection. To date, and after two email requests to Alamo, no response to what the fee relates to has been received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LAURENCE - 30 June 2025
" See above & in addition The GM Office location at the HOLIDAY INN( IMO ) is not in a VERY SAFE area !!. We were not comfortable there at all !!! . "
" THE CAR WAS NOT THERE FOR US ,REFERED TO A 4HOUR WINDOW FOR COLLECTION THEY HAD 12 NOON FOR PICK UP OF THE CAR MY FLIGHT ARRIVAL DETAILS STATED ONNMY BOOKING 17.45 PM WE ARRIVED AT 6 PM GOT THE 1st AVAILABLE SHUTTLE BUS THAT TOOK 35 MINS TO GET TO THE GREEN MOTION OFFICE ONLY TO BE TOLD THE CAR WAS NO LONGER AVAILABLE (THEY OFFERED AN UPGRADED CAR ) FOR £50 PER DAY PLUS INSURANCE SUPPLIMENT OF £82 POUNDS DUE TO TIME RESTRAINTS N GETTING TO OUR DESTINATION WE RELUCTANTLY ACCEPTED "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ALLEN - 30 June 2025
" Auto europe excellent as always. "
" Airport rental hub in chaos. Alamo check in not organised. Long queues and not enough staff. Car not available invoking a further 30 min delay on top of 40 min queue. Extortionate additional driver rate. Extortionate rental price. Definitely avoid Alamo at all costs. Car was good. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PHILIP - 30 June 2025
" Struggled going up hills "
" Car had a fault with gearbox "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEYURBHAI SUBHASHBHAI - 30 June 2025
" none "
" The counter staff at Hertz to up sell so many additional extras, I had to attend meeting which was delaying me. Also, was asked for £10 / day for automatic transmission then given to me as complimentary so why waste time asking in the first place. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NEIL PATRICK - 30 June 2025
" Booking was relatively straightforward. One tiny grumble is that the pick-up point was given as Bristol Airport whereas in reality it was some ten minutes or so away via a shuttle bus. "
" I was given an automatic despite requesting a manual gearbox. I had never driven an automatic so lost time familiarising myself with the vehicle before setting off. Staff were helpful in showing me what to do but I could have done without the delay and lack of confidence I felt on the first day. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by HAYZ - 29 June 2025
" Still getting the best prices, thanks! "
" Smooth and hassle free as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CERI - 29 June 2025
" Not sure what auto Europe was "
" Great Car Great Staff Excellent price Wish I had know about car pick up and car drop off location in advance Wish I had know about shuttle pick up location in advance The website information was pretty poor The overall service was excellent all staff were first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 29 June 2025
" I didn't know what to expect when using a third party for car hire but I was pleasantly surprised by how easy it was, and how much cheaper it was than going directly to the major companies. Everything went really smoothly. "
" After filling in the paperwork to collect the car I went to the collection point to pick up it up. I had been upgraded, but i had booked an SUV and this wasn't one. I went back to the desk and told that them I needed an SUV because of some hip issues, easier to get in and out of. Changed the vehicle no problem. Handed the vehicle back the evening before I was supposed to as I had an early check-in at the airport. Again no problem. Really nice people, happy to help and really nice cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTYN - 28 June 2025
" Good "
" Good all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by STEVEN - 28 June 2025
" Staff all good "
" All good seats in car a bit stained "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LUCA - 28 June 2025
" I have contacted emergency number, who were unable to help. The denied cancelling the booking and did not liaise directly with the car hire company. Reported that reimbursement of the payment would have taken up to 10 days. and did not even attempt offering a replacement car. Thus far I have yet to receive any explanation for what happened, or apologies either from Drivalia or Auto Europe. "
" There was no car when arrived at the airport . Staff had the counter said that the broker had cancelled my booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by VERNON - 27 June 2025
" All past experiences have been great. It was only this most recent hire that I was disappointed with. "
" I had selected a large estate car for boot space and passenger space for comfort. I received a small run down suv. I should of paid less for what I got. I paid £60 less when I selected a medium car and got a small suv. I even upgraded to a bigger suv for £20 and that was still cheaper than what I paid for. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NEWQUAY, GB - Reviewed by LOU - 27 June 2025
" Cheerful and efficient and great car "
" The staff were lovely and cheerful despite broken air conditioning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 27 June 2025
" Easy to book and process was stress free "
" Friendly and helpful staff! Thanks for another easy rental - there may be slightly cheaper options elsewhere, but as a lone female traveller I remain loyal to companies where I feel welcomed and valued- thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 27 June 2025
" The return was also quick and easy "
" Went smooth and quick, the staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JOHN - 27 June 2025
" Answered this in 3 above !! "
" Excellent experience from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 26 June 2025
" See above. "
" All went well with our car rental until we came to return the vehicle and due to stupidity we brought it back earlierthan we needed as we had the wrong flight time on our phones. Having returned the car we realised immediately and the staff at Europcar were able to reverse the return process on the original hire, as it had not completed processing and we had the car for an extra 3 hours for no extra cost allowing us to go off site from the airport for a nice pub lunch and walk. They went the extra mile and this is very unusual nowadays. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SEBASTIEN - 25 June 2025
" - the insurance provided has a GBP 2000 excess (which is significantly different than the GBP 1500 indicated on the autoeurope booking - this excess is ridiculous - th einsurance charge is stupid or rather i have been stupid to pay autoeurope and avis for it - the booking categories are not respected by the car rental Def not a good idea to book via broker rather than directly - at least, i can complain to Avis "
" - my booking was explicitly petrol, they had only electric to give to me - while 2 young ladies after me, were shown a petrol car when they refused electric - the person at the counter clear lied to me about petrol car availability - the 1st electric car i was shown had a chip on the windscreen which was a tiny impact that had grown to 1cm chip - it seems crazy that Avis wold even suggest it - the 2nd electric car had a non-full battery - staff mumbled the price of the insruance so that GBP 34 per day sounded like GBP 4 (repeated 2x) The persons at the counter are given curve balls by Avis with misleading booking, unsafe policies, instructions to force electric to customers. VERY unhappy with Avis - 2nd time. I doubt there will be a 3rd one. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by KATALIN - 25 June 2025
" I requested a different car arrival and they were super helpful in accommodating my request. Both the pick up and drop off was very efficient. "
" Very helpful team, great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ABDUL - 24 June 2025
" Excellent service Europcar is absolutely brilliant. Fantastic cars thank you "
" Excellent service. Great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELISABETH CLARE - 24 June 2025
" .5thtth "
" All staff were extremely helpful. I was happy with the car, there were a lot of scratches on it for a newer vehicle and I felt it necessary to take photos and a video of said scratches and dents to make sure I knew exactly what was there. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by RIFAT DENIZ - 24 June 2025
" Great, no problems at all. "
" Great car hire, very efficient service, close to airport, lovely staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JAMES - 23 June 2025
" All good and price was fair "
" Hi Only comments would be the slow pick up process. It feels like much of the admin could be done in advance. AVIS do this and I can turn up and go straight to the car. It wasn't the fault of the staff, just lots to go through, print and sign - all could have been done in advance. The car was fine but hadn't been washed before I got it so wheels were covered in brake dust - no drama but you normally get a pristine vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by JANET - 23 June 2025
" Apart from hiccup at pick up rental was fine "
" Only hiccup was no one at desk in airport. I went to car pick up point where in the past the paperwork was completed and keys given. Again no one there so I went back to terminal and rang the number on the paperwork, the phone rang on the desk where I was standing! I thought there had been someone in the locked office at pick up point so made my way back there when my phone rang and a chap said my car was ready but I needed to go back to terminal to collect keys! Not the best start. Member of staff did apologise and gave me an upgrade. It was an unfortunate start. Return was no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEWART - 23 June 2025
" Only comment would be that booking online, the option was for "Collection at Terminal" but I still had to get a bus transfer when it was suggested that this wasn't the option. Perhaps this should be updated to reflect the logistics at Bristol Airport. "
" A great experience with Enterprise - the agent who handled my collection was fantastic and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDRAS - 23 June 2025
" Easy and quick pickup, no push of extra insurance. Car almost brand new. "
" Easy and quick pickup, no push of extra insurance. Car almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by HAYDEN - 22 June 2025
" See question 3 "
" Thank you for asking. Bit of a disaster for us, there was alot of uncertainty about the insurance cover, we ended up covering our arses and taking another policy out with Europcar, we did speak to both Europcar and you guys, got the old "you should have read the fine print" line... seems like all care and no responsibility... We would use Europcar again but feel ready unsure working through a 3rd party... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KIRKCALDY, GB - Reviewed by KENNETH - 20 June 2025
" As above and I have hired many cars in many countries. This was the best ! Well done. "
" Fast efficient seamless pickup and the extension of the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 20 June 2025
" The experience on this occasion was not normal for Enterprise. I have been given an upgrade on the next rental. "
" The only car of comparable size available was a car that was 3 years old. It had not been washed and the driver and passenger seat were in need of a shampoo. Was offered a car wash but it would have taken too long. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SARA - 19 June 2025
" Excellent vehicle in very good conditions "
" Great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TZE HSIEN - 19 June 2025
" Horrible and disappointing. Made to pay so much more for car rental! Would have just gone straight to the car rental company directly! "
" Hugely disappointed experience. On arrival, I was told the car was not available and I needed to add another £88 to upgrade to the next available car! it was a confirmed reserved booking and yet the car isn't available and made to pay more? To make matters worse, the advisor just said "U can cancel your reservation and go to another company!" Extremely rude and unprofessional. No attempts to help solve the situation. Never again! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRADFORD, GB - Reviewed by KHALID - 19 June 2025
" Absolutely horrible experience, was denied the car and did not refund my money. I will be leaving a 0 star review on all platforms. Completely ruined my plans to go on a holiday "
" Absolutely horrible experience, was denied the car and did not refund my money. I will be leaving a 0 star review on all platforms. Completely ruined my plans to go on a holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BRUCE EDWARD - 19 June 2025
" Refer to item 3. "
" When I started the car ( Fiat 500 ) for the first time I found that the windscreen wipers would not turn off. I then sought help from one of the office staff but was informed that they don't go out of the office to look at a car anymore. When I emphasized the need for assistance one of the staff did go to the car and, after fiddling with the wiper switch, was able to show me the position which turned the wipers off. I expressed my frustration with the fac that there was no manual or information in the glovebox to assist me with understanding the control s on the dashboard. She pointed to a small sticker on the drivers' window which explained how I could download and view such information. I suggested that a one page list of notes about the control buttons etc would be very helpful. Several days later I went to use the air conditioner for the first time and couldn't work out how to do this - no information provided. When loading luggage into the boot I also noted that there was no spare tyre, no jack nor an emergency inflation kit. When I originally collected the car I was told that AA would assist with any mechanical breakdown if it occurred but would not assist with a flat tyre. I ask the question - if I had a flat tyre on a motorway with no spare wheel, no jack, and no means of inflating the tyre what was I supposed to do. At no stage was I informed when collecting the car that there was no spare tyre, no jack etc. Not good enough. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAKESH - 18 June 2025
" Good check in service "
" Car was dirty, parked under a tree/hedge "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by CATHERINE - 17 June 2025
" See above "
" Collected car - this took a ridiculous amount of time. Landed at midday at Stansted and did not drive away until 1.30pm! Drove car one way to Greatford village, parked it in a secure gated driveway all week and drove it back to airport on Friday 13th. Now being told I will be charged £325 plus admin fees for a so called tyre rupture that I apparently caused! Said rupture, more like a nick was 1cm long and 1mm deep and there is no proof that this was caused by me. I was told to check the car on collection and told to look for scratches and dents. I highlighted marks on the hub cab and was told those were irrelevant and not to worry about those. At NO POINT did anyone tell me to look for 1cm nicks in a tyre! I will NEVER use Enterprise again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALEX - 17 June 2025
" Seamless "
" Overall, very good. Efficient pick-up, efficient return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by WENDY - 16 June 2025
" Fantastic experience both with the car and the service! "
" Allen in Cardiff was a wonderful agent. He really helped me out! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TZE HSIEN - 16 June 2025
" More transparency about the extra charges imposed on the cars. The initial booking payment was for a basic model. The insurance coverage was separate. "
" Happy to be given alternatives to the ride due to unavailability of the ride reserved for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by NIGEL - 16 June 2025
" Incredible value and easy booking, great website and App. "
" Excellent experience, friendly staff and easy process throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by DANIEL - 16 June 2025
" very useful to have this branch in this part of Coventry, very easy to pick up and return the car of your choice! "
" the team at Hearsall is always polite and very helpful in hiring and returning the car! excellent branch in Coventry! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 15 June 2025
" Booking process easy, clear and good price "
" Car was new, excellent condition. Counter staff were very helpful, friendly and knowledgeable. Seemed lots of add on's they had to tell you about. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 15 June 2025
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 15 June 2025
" all good. "
" very good , efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 12 June 2025
" I will not be recommending either Drivalia or AutoEurope to anyone seeking my opinion and recommendation and will ensure that my feedback is passed onto my network of associates in the motor insurance and car rental industry. I look forward to reading my feedback once made public on your Auto Europe website in line with your customer service policy. "
" The car was dirty and almost empty of fuel to the extent it had to be filled as soon as leaving the airport despite my booking requesting a full tank of fuel. Inability to produce a valid credit card to secure the transaction resulted in a non-refundable fee of £960 [almost 2.5 times the cost of the car hire itself]. Whilst a fee could be argued as legitimate a). safe return of the vehicle should have negated such; +/or b). a far lower [less extortionate and opportunistic] charge would have been considered more reasonable. The fee actually charged is to put in blindly, a "rort" and one endorsed by AutoEurope. I received no official paperwork from the company regarding the hire transaction - including invoice, initial condition report, driver handbook etc, despite requesting such and nor did I receive a response to my request for information when within 100 miles of taking the vehicle the dashboard alerted me to a 'Service Maintenance Alert' - urgent maintenance required; no doubt due to the fact the vehicle had accumulated mileage beyond its normal maintenance window [albeit I was not familiar with such an alert and was concerned this might have indicated some mechanical issue]. Despite contacting (email) the company requesting an answer to the above and all the official documents, nothing was forthcoming. When returning the vehicle to the place of hire at the end of my rental period, the car's navigation system did not even recognise the existence of a Drivalia Car Hire Rental at Gatwick Airport - obliging me to use my own iPhone navigation system. Perhaps more by design than accident?!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by RICHARD - 12 June 2025
" Nothing more to say "
" Yet again charged 19 % airport surcharge when it's supposed to be included. The charge is as much as I paid to hire the vehicle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ELLIE-MAY - 11 June 2025
" Easy to book "
" The lady who took my details at the front desk was amazing, very polite and friendly and she explained everything in depth making sure that I understood. A real credit to your company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SEAMUS - 11 June 2025
" Super experience and car as usual. Not as great value as in January but still a competitive price. "
" Superb service and car. Quick and efficient and great communication as usual. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PANTELEIMON - 11 June 2025
" Very good and very quick service..!! "
" Excellent!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by DAVID - 11 June 2025
" Nice car. Good service from staff. Will rent again.. "
" Nice car. Easy pick up location at Aberdeen airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 11 June 2025
" I recommend Auto Europe to everyone! I love the way I can add on zero excess without selling a kidney! "
" Easy pickup at Gatwick in the terminal building. Quick process to pickup and return. Car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JASON - 11 June 2025
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by FADZAI NICOLE - 11 June 2025
" I recharged for the fuel tank but my credit card was charged for the fuel when I did that at a service station before dropping the car it was full. "
" I just didn't find the customer services guys friendly when I had an autistic toddler even help carrying any bag or anything not very welcoming. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EXETER, GB - Reviewed by THOMAS - 10 June 2025
" All good. Decent price and hassle free. "
" Great. Car was in decent condition - a few bumps and scratches but all clearly noted on the rental form. Zoe in the Budget office was superb: honest, professional, not pushy and polite - a pleasure to chat to. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHESTER, GB - Reviewed by MARGARET - 10 June 2025
" Easy and efficient "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by DAVID - 09 June 2025
" It is a small point, but I found it preferable to see quotations including the amount to cover recovery of excess charges at the outset. As it is currently set up, the quotation is misleading because the excess coverage has to be set up after you've decided upon the rental and only at the point when you are making the booking. "
" Location was rather more remote from the airport than I expected. However, the staff was extremely helpful, throughout the rental period, including an incident with a punctured tyre. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TINA - 09 June 2025
" All good "
" Only one member of staff on duty and a queue had formed. Very high deposit with this supplier - £1500 -and I was not made previously aware that the deposit could not be spread across more than one credit card. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 09 June 2025
" Over all very poor "
" When I checked in my phone had died so I didn't have my agreement to hand . I refused everything and was expecting to pay a one way fee . We were dealt with by a new agent who seemed to be unsure about what he was doing. It was only later when I checked my voucher against the rental agreement that I saw we had been charged a Premium Station Surcharge. So instead of being charged a £56.72 one way fee. I had been charged £182.30. I asked for this to be rectified when I reported existing damage to the vehicle the next day. No response. I emailed EUROPCAR who responded telling me that I had only been charged a one way fee. I have emailed back twice in the last week but have had no response. Very Very unhappy and wish to take my complaint further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by JULIE - 09 June 2025
" Auto Europe are a great company to rent through "
" Pick up and drop off were excellent. Car had torn carpet beneath the drivers feet. The rental was expensive due to being whit week but it was the cheapest car I could find. Would rent from them again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by MARGARET - 08 June 2025
" . "
" .. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANNE - 08 June 2025
" Too high deposit "
" The only complaint I have is the fuel policy like for like (quarter tank) instead of full to full which is much easier. In fact I left the car with more fuel than when I picked it up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GEOFFREY - 08 June 2025
" No issues, smooth experience from booking to available information pre pick up, you did what you said you would do and provide. "
" Overall experience was great and desk staff were vey helpful. Only issue really was the speed of getting to the desk for pick up but it would not stop me using them again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KIRSTY - 08 June 2025
" The insurance premium you pay for is through Auto Europe and not recognised by Hertz and so if you needed to make a claim you have to pay Hertz and then claim through Auto Europe. Not happy about this. Fortunately I did not have to claim "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 08 June 2025
" All ok, except that: No final bill received, so had to email requesting. When received note that £32.50 Motor Vehicle Licence fee charged - not advised by Auto Europe, hence disputed. Please arrange refund. "
" Additional charges not envisaged MOTOR VEH LICENCE FEE £32.50 - why? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 08 June 2025
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by PAUL - 07 June 2025
" WILL USE AGAIN "
" EXCELLENT VEHICLE CALM CLEAR AND PLEASANT STAFF ON COLLECTION AND RETURN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 05 June 2025
" As long as all goes well, they're fine. "
" Used before at Manchester. Good last time and this "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRIGHTON, GB - Reviewed by AMIT - 05 June 2025
" All went well and overall very please experience "
" All went well and overall very please experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHANIE - 05 June 2025
" AutoEurope isn't who I have the problem with. I think if my rental payment wasn't the full cost of the rental, that should have been made more clear, but I also think it actually was meant to be, and Budget is just horrendous. "
" They've charged me over £100 extra despite having paid in advance through AutoEurope, and won't tell me what the charges are beyond the refueling, which is the only one that makes sense. They made us wait 45 minutes for our car before we asked what was going on, then discovered they'd never gone to get it in the first place. I had done the pre-check in so there was no excuse for the car not being ready at 8am. They didn't do a walk around to check any damages (which we only realised after because at that point we were in a rush). They told us there was a drop box in a cabin in the parking lot to return the car keys, and it ended up being in the airport terminal, no where near where they said it was. I am honestly appalled and generally quite upset with the experience. This was meant to be for a nice day out with my mother, who I hadn't seen in a year, and it's put a real stain on the whole thing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by MATTHEW - 05 June 2025
" I was arriving at Southampton from a cruise ship and did not know what time I was going to arrive at the Avis rental desk.- I scheduled a pick-up at noon, which is my standard practice with other car rental services with the intent of picking the car up sooner if I arrived sooner. I arrived at 9am and the car was ready for me but I was unable to take the car until noon because of the rigid "systems" in place at Auto Europe. Avis was willing to give me the car sooner, but Auto Europe was unable/willing to release the car sooner. In addition, Auto Europe was unable to change my drop off location towards the end of my rental, again due to rigid "Systems". Next time, I will use another 3rd party or reserve directly with Avis. "
" Fine, nice customer service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
INVERNESS, GB - Reviewed by CHRISTOPHER - 05 June 2025
" Using Autoeurope was as smooth and effective as usual. The Keddy experience, however, was my first UK rental and it was far less reassuring than those I have had in the USA through Autoeurope. "
" Having paid for an 'Astra or similar' model, I was disappointed to be told I had been allocated a Corsa - the next size down in the Vauxhall range. I queried this and was told "The new Corsa is much bigger than the old one." It turned out not to be as large or comfortable as an Astra, so I felt cheated. The car itself was new and worked well, it was just a bit small for four adults. Also, the Keddy rep tried to sell me recovery services at £180 for the 10 days, when I had just paid half of this for a whole years cover, including Europe, for my own car! Would be good if AutoEurope did the 'Gold Rate' for UK rentals as it does for USA rentals we have had. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 June 2025
" I like to use Autoeurope as it gives a quick overview of the various price options, without having to trawl through individual apps and websites. I will continue to use. "
" Efficient and friendly service at the desk. Everything went very smoothly. Car was in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 04 June 2025
" Always great. "
" Complicated check in and pre-registration was a waste of time. However great, brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 04 June 2025
" Reggie was very helpful during drop-off "
" Excellent service for both airport pickup, collection and return of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by OLIVIER - 04 June 2025
" Our flights changed and we arrived 3 hours earlier and were unable to take the car as the insurance could not be modified accordingly as it was apparently starting at a specific hour with no flexibility on that day. This is ridiculous. "
" Budget was ok, but the inability to resolve issues with it's booking partners, i.e. auto europe, was very disappointing. Neither of you could resolve basic insurance timing and it's ridiculous that this is down to the hour and offers no flexibility for earlier pick ups. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 03 June 2025
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RUBEN - 03 June 2025
" All went well. We liked the car, it was ideal for our trip "
" Staff at Manchester were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 02 June 2025
" As above "
" I found I was pressurised into buying more products, such as insurance which I said I had, and to pay an extra £40 a day for a different car, I had two children with me and it took an hour or so. I won't be using this company again "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STEVENAGE, GB - Reviewed by PHILIP - 02 June 2025
" Easy to book and lots of comparisons available. "
" Great value and a nice car. The interior had been cleaned but could have been done better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by PETER - 02 June 2025
" The pick up and drop off was seamless and I'd definitely book again with Green motion "
" Staff punctual and extremely helpful and courteous. Car was fantastic in all aspects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KATRINA - 02 June 2025
" Fablouus friendly professional staff. Booked with ease , car great returned with ease. "
" Friendly professional staff particularly guy who booked me in. Felt comfortable. Car nippy brillant on petrol and great to park. Although didn't like it had tracking but guess need for renters who may be bad drivers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PETER - 30 May 2025
" Not happy with the dealing of the full cover. Final bill not clear. Not explained what they were charging for and what we expected was only a deposit, it was an actual charge. Tried to rectify this as soon as we noted it with no luck. Poor customer service. Car was good "
" Had full cover already with third party and at counter desk we got charged again with their full cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRISTOPHER - 29 May 2025
" All good "
" Staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by JEREMY - 27 May 2025
" I paid for 2 days but, I forced to agree to returned the car on Saturday. That would not have been a problem however, the office shut at 12pm on Saturdays and does not open on Sunday. I was told I would have to pay for the extra day because it was my fault for booking the hire car on a weekend. Overall the customer service was poor as nobody bothered to explain the charges. Insetad you are left to assume. "
" I paid for 2 days but, I forced to agree to returned the car on Saturday. That would not have been a problem however, the office shut at 12pm on Saturdays and does not open on Sunday. I was told I would have to pay for the extra day because it was my fault for booking the hire car on a weekend. Overall the customer service was poor as nobody bothered to explain the charges. Insetad you are left to assume. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by JAMES - 27 May 2025
" Staff efficient and friendly. Fuel policy is cheaper than garage. Would not take AMEX card "
" A bit of a walk from the airport in the rain. Would not take AMEX card "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PETER - 27 May 2025
" Bad. Not good. Won't use them again "
" In dispute with Europcar about the additional fees that I have been charged. Way more than I agreed and is shown on the invoice "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DANIEL - 27 May 2025
" Overall impression 3-10 "
" Due to a technical issue with my agents iPad my booking had to be manually processed using a pen and paper, this took some time. The vehicle I received was not in line with the vehicle I selected. Dacia jogger received but I ordered a Nissan quashqai. There is a gulf between these 2 vehicles. It was also very uncomfortable listening to each rental clerk try and sell additional insurance to all the visiting tourists. Scaremongering at its finest. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ROY - 27 May 2025
" After sales service, very poor "
" Tried to get me to upgrade at double the price "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 26 May 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by DUNCAN - 26 May 2025
" I have used Auto Europe a lot in recent years and the service is usually good. My only comment is that the customer service hours in the UK seem to be very limited, which is a bit frustrating "
" Everything was fine except the class of car that we reserved was not available for us when we arrived for pick up. We were given a lower category of car with no offer of compensation. Not sure what happened, particularly as I called Europcar the day before to confirm that everything was ready for us. It would have been fine if they had offered us a higher category of car, but this was not forthcoming. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 25 May 2025
" Although your documentation did explain about the debit card situation, we thought we'd be OK as we have hired cars at Stansted before using the same French card. Next time, we'd prefer to book via a physical agent to make sure there are no hidden surprises or book direct with the car hire company. "
" Excellent, welcoming, efficient team at counter. Car: wasn't clean at all. Tyres were VERY worn. Payment: Unfortunately, our 3 cards were debit so we had the surpise of £30 extra per day. French cards often say DEBIT although they act as credit too. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ALISTAIR - 25 May 2025
" It was very simple and straightforward "
" It was efficient and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ALAN - 24 May 2025
" Lexus was better vehicle than I was expecting so pleased with that outcome. "
" Dollar via Hertz, queuing system for pick up could be better, drop off was only time I can ever recall having to wait! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADELE - 23 May 2025
" Wonderful and helpful staff "
" Chris was amazing!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 22 May 2025
" No experience of Auto Europe. "
" Car was very unloved. Every panel had some level of damage. I informed the Athol rep who did try to find a replacement. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by HUGH - 22 May 2025
" It all worked. "
" Easy and friendly car collection and drop off--efficient and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 22 May 2025
" Everything was efficient. I was upgraded which always ticks a box! "
" Communication over insurance excess and credit card blocking value was VERY poor on emails and a request fie a call-back was ignored. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOSIE - 22 May 2025
" Good prices, easy to use app for booking rental car. Well known rental companies. "
" Efficient, friendly, pleasure to rent from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 22 May 2025
" Great experience with Europe car, just not happy with the service from hertz "
" I was told to bring the car back with 70% charge but once returned I was informed this about have been 80% and was charged over £10??????? "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by JOHN - 22 May 2025
" Pleasant staff , and efficient car, but total expense would make me hesitant to recommend or use again "
" Locality of desk unclear on arrival at car rental building. Full cost of hire rather confusing, and additional, but necessary extra insurance made the hire very expensive for the period hired "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by IAN - 22 May 2025
" Our car was an upgrade from what we booked and was very pleased with it. Excellent counter staff. "
" Very quick pick up of car with efficient and friendly staff. Also, easy drop off out of hours. Very proficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HANNAH - 21 May 2025
" No one was there to give us the car at time of collection so could not pick up the car and will expect a refund once I have heard from Avis in 7-10 days "
" No one was there to give us the car at time of collection so could not pick up the car and will expect a refund once I have heard from Avis in 7-10 days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
IPSWICH, GB - Reviewed by TIM - 21 May 2025
" I had hoped Enterprise was a reliable firm that was not likely to pursue such unsubstantiated claims. "
" My rental of the vehicle began in Ipswich and completed in Blackpool. No damage was identified or recorded at either location. However, following the vehicle's return to Ipswich I am now subject to an erroneous excess charge in relation to the vehicle which can only have happened post-the completion of my rental, and is completely unsupported by any evidence to the contrary. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by CHRIS - 21 May 2025
" Good price just need quicker check out. Why not process it all upfront this would work for repeat customers. "
" Car was fine and drop off excellent but waiting time at collection a little frustrating. People in front processed very slowly although we were processed very quickly (we opted for the full excess). "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by MICHAEL - 21 May 2025
" AutoEurope was very easy "
" Most things were fine, but the pickup took more than an extra hour and the car was much more expensive so we had to take additional insurance. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIPPA - 21 May 2025
" I have submitted a formal complaint and request for a refund. When booking Auto Europe misled me and lied about what I was paying for. I paid a significant premium for 'in-airport' pick-up. In turns out that this does not exist for Hertz at Heathrow, but that didnt stop Auto Europe and Hertz charging me alot more money for it. I was travelling alone with a baby, so going on a shuttle bus when I had paid to avoid this was very frustrating and distressing. "
" I have submitted a formal complaint and request for a refund. When booking Auto Europe misled me and lied about what I was paying for. I paid a significant premium for 'in-airport' pick-up. In turns out that this does not exist for Hertz at Heathrow, but that didnt stop Auto Europe and Hertz charging me alot more money for it. I was travelling alone with a baby, so going on a shuttle bus when I had paid to avoid this was very frustrating and distressing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 21 May 2025
" Up till the fraudulent fuel charge we were very happy with the experience. That kick in the face at the end has ruined it, left a totally sour taste and damaged our faith in the organisation. "
" Having brimmed the tank at the services nearest the drop off (less than a mile) I do not see how Hertz Dollar can justify charging us for fuel. There was no room for the fuel they claim to have put in. This charge was therefore dishonest and fraudulent. It is cleverly a sufficiently small charge to make action against Hertz Dollar not worthwhile. But I strongly suspect this is a repeated pattern and the cumulative income from these dishonest charges will be substantial. I don't deal with criminals! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHAEL - 19 May 2025
" Really easy and efficient. "
" All staff were very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GARY - 18 May 2025
" After that terrible phone call it went very well . "
" The counter staff were brilliant but I had to phone before as I was arriving in Edinburgh 2 hours later and the man I was speaking too said I can't do that the car wouldn't be there and said I would have to book again then try and recoup my money. Left me really angry . It turned out he gave me false information. Arrrrrrr. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 18 May 2025
" Very efficient however let down by always changing the car to a different type from that offered in the agreement. "
" Car I selected was VW golf or equivalent. I have rented a number of times and it is always a Nissan Juke. Please therefore an advertiser as a VW golf. I do not like the Nissan juke, you have an obligation to provide the car that you are offering in the agreement. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by HOWARD - 18 May 2025
" Car and price were good as was the extra insurance but on site agent let you down "
" Long delay at pick up and transfer from airport. Pick up process not good "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SHAKIR - 18 May 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARY - 17 May 2025
" I'm happy with everything, but I now need to see if AutoEurope's insurance is any good. I took out full coverage, and will need it as there was something up with the car tyres when I returned it. I'm waiting to hear back from the insurance since I emailed a question to them 5 days ago. "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BASINGSTOKE, GB - Reviewed by WOJCIECH - 14 May 2025
" Very friendly staff Easy after hours drop off "
" Great car Great price Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JOHN - 14 May 2025
" Easy to book. Bit confusing dealing between Car Hire company and 3rd party though "
" I received invoices from Hertz which made me think I had to pay them? This was (and still is) a complication that wasn't required. Should have been directly to AutoEurope? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 14 May 2025
" There was an issue regarding charges made after the rental, for: Surcharges Premium Station Surcharge £0.49 Other revenues Licenses and Fees £2.57 I informed both Europcar and Autoeurope about these 11.05.2025 @ 20:00. Fortunately Europcar got back to me and said that they'd drop/refund the charges. Autoeurope never got back to me. Poor customer service from Autoeurope, in my opinion. "
" There was an issue regarding charges made after the rental, for: Surcharges Premium Station Surcharge £0.49 Other revenues Licenses and Fees £2.57 I informed both Europcar and Autoeurope about these 11.05.2025 @ 20:00. Fortunately Europcar got back to me and said that they'd drop/refund the charges. Autoeurope never got back to me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LINDA - 13 May 2025
" A lot of extra costs involved ie airport charge which we would not have had to pay for if car hired out of airport. "
" Way over priced car hire - could have purchased a car and resold when no longer required. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by DEREK - 12 May 2025
" Terrible experience which they blamed auto Europe for as they could not supply a vehicle ordered with same terms and conditions "
" The car I ordered was not available No car was offered at the same price and I had to leave with no vehicle hired.The condor tried to give me another vehicle at twice the price with no deposit required.i rejected this and left .Please refund my monies.Derek Crooks "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALBERT - 12 May 2025
" N "
" Another positive experience. Think we have been together for over 20 years now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STEVENAGE, GB - Reviewed by MIRIAM - 12 May 2025
" Stressful with no help from autoeurope when I called today "
" I have been charged twice. Once by yourselves and then 3 days after drop off I have been charged again by Europecar. I have called both companies with no success so I will be speaking to my cc company and disputing the payment I made to you which is £80 and just paying the £58 to Europe car "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JANE - 12 May 2025
" Have used Autoeiuropemany times and will continue to do so. "
" With Keddy you get Europcar quality service at a worthwhile discount, which is a big plus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SANDY - 12 May 2025
" Great company, because of the staff. "
" Their staff are an absolute delight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 11 May 2025
" Cant go wrong with Keddy Eurpocar "
" Car was clean as had to do very little milage was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 11 May 2025
" good "
" as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ROBERT - 10 May 2025
" Easy to reach location at the NCL airport. "
" Easy pickup and return to the NCL airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ISABELLA - 09 May 2025
" Still not received my refund. "
" Failed to pass a ec very check and couldn't hire the car. Ended up using a different company. Still waiting for my refund 11 days later. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by EBUNOLUWA - 09 May 2025
" Quality for money "
" Excellent service. Staff are very friendly and helpful. They have patience with all their customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUNIL - 09 May 2025
" All good. "
" Smooth, hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALAN - 08 May 2025
" All good. Have used many car rental companies and National are great. "
" Very friendly and efficient staff. Particular thanks to Nathen at Heathrow drop off as very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 07 May 2025
" Excellent car reliable company No fake damage Efficient service "
" Can you please ask them to not put the kind pressure on us to: 1. For a paid upgrade of our rental 2. Take buy insurance (even when someone has it) 3. To buy road assistance (even when someone has it) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALLAN - 07 May 2025
" Easy to navigate the website for choice of car "
" Very slick operation, I was impressed at how smooth it went "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TAMAS - 06 May 2025
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JOHN - 06 May 2025
" Bought insurance which was deemed useless by Green Mlotion "
" Reception obviously miffed as booking was not direct "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 06 May 2025
" Easy quote & booking process... comms were nice and clear. "
" Interior wasnt wholly clean - pointed rhatbout on my survey they sent me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MOHAMMED - 06 May 2025
" Very simple and reliable "
" Arrived late and they felt with the situation perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONNA - 05 May 2025
" Easy to find a car at a great price. Information about the hire really clear. Never use any other company to hire a car. "
" Thank you to the lovely team at Keddy Gatwick - always a pleasure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID YOSEF - 04 May 2025
" I gave my flight number to auto europ but they didn't pass it to budget and i jad a delay on my flight for 2 hours and i didn't manage to arrive on time before they closed. I did try to call budget and auto europ to tell them about deley but no one answered to my call .i needed to pay 103 for hotel. If auto europ had more responsibility and pass my flight number budget could wait for me for 2 hours but they didn't do it. I won't use this company again i Lost time and money "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, GB - Reviewed by STEPHEN - 04 May 2025
" Wonderful "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 May 2025
" Generally good "
" Getting the car and drop off took a bit longer than I was wxpecting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 03 May 2025
" Rep was very efficient and quickly sourced the vehicle so we could continue our journey "
" Excellent prompt service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CRAIG - 03 May 2025
" Leaves a bitter taste with expenditure twice what was originally budgeted for. Only plus point was that I enjoyed driving the vehicle, but with hind sight could have managed much cheaper on public transport. "
" Booked & paid online in advance as my thinking it was a good deal. On arrival ended up paying twice as much as the car booked wasn't available and could only take a more recent model with unlimited mileage. Granted, I accepted but overall feel let down with whole process which cost twice my original budget. Disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANDREA - 02 May 2025
" Excellent "
" After return accused of damaging vehicle fortunately had photos to prove already present at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARLO - 02 May 2025
" Stressful "
" On collection I was told I could not have the car as I had no return flight number. This was not a request when I booked and paid online. I have dual citizenship - UK and Italy - so don't understand this condition. Absurd as it was I had to book a flight to anywhere just to collect the car. As my wife and I are frequent customers, this did encourage us to continue to be loyal to your company. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by ALEEM - 01 May 2025
" Last time i booked vehicle it was good experience. But this time it was awful with Green motion. "
" I had booked an intermediate SUV, but was only offered a compact SUV upon arrival. To get the vehicle I originally reserved, I was asked to pay an additional £10 per day. This experience was very disappointing. It seems the staff are trained to upsell and pressure customers into paying more than agreed, which feels manipulative and unfair. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PAUL - 01 May 2025
" Registered prior to pickup, ...well worth it. Even though there were refurbishment work being undertaken the service was great. "
" Quickest and most efficient pickup and drop I've ever had. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 01 May 2025
" Good deal "
" 3 problems. 1 Despite clearing the car I have to wait 10-20 days for them to return my £1050 deposit. 2. The car deflation warning light came on after about 5 miles and I had to find a garage to inflate the tyres. 3. They didn't send my car documents until I requested them a day after picking up the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by ROBERT - 01 May 2025
" very positive and would happily use Europcar next time "
" very helpful and professional staff. easy check in and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 30 April 2025
" Not bad just didn't like the blocking of my card, trying to sell me insurance I already had..30 min wait for the shuttle bus "
" Too far from the airport..Tried to push extra insurance even though I already bought it from Auto Europe as a result booked my card for 1500 pounds which I'm still waiting for a refund "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by EGERTON - 29 April 2025
" VERY SATISFIED "
" I was quite pleased with the entire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by SANJAY - 27 April 2025
" Awfull. "
" They scared me into taking out a no worries insurance policy, which was equal to the price of hiring the car. I had booked a Mercedes, and they gave me a VW passing it of as a premium car. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
YORK, GB - Reviewed by MARILYN3 - 27 April 2025
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 27 April 2025
" Great from start to finish. Danielle helped me when I picked up my car and she was quick, efficient, professional and very helpful! Thank you. "
" All ran as smoothly as it has done in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 24 April 2025
" Car Ok but being charged twice is not. "
" I was charged twice for this rental - once by autoeurope and again by Europcar. I have complained but this is close to fraudulent behaviour. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by THOMAS - 23 April 2025
" An absolute sham. They are trying to to scam money from consumers. "
" We were charged for damage we did not do it was a pin size dent on the panel beside the passenger foot well. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by SEBASTIAN - 23 April 2025
" As above "
" Very friendly staff at pick-up and drop-off. Vehicle could have been a bit cleaner inside but was otherwise in very good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
STEVENAGE, GB - Reviewed by ABENA - 22 April 2025
" Happy with the service and the car. "
" Very friendly staff. Picking up the car was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SOLOMON - 22 April 2025
" Great service, great car "
" Great service, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DANIEL - 22 April 2025
" Staff unhelpful and rude Walking away whilst talking to them Would not consider allowing us to have a difficult vehicle No one to talk us through computerised car screen or even how to change seat position and drop off even worse No one to check car over unmanned kiosk for return of keys very slap dash and totally unprofessional "
" Very smart brand new car totally unsuitable for travelling in the Scottish highlands!!!! And nothing like the car we would have expected when we booked online The technology made it very unfriendly to use even heating controls had to have a screen of its own "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GAVIN - 22 April 2025
" No comment "
" The CarPlay was faulty which made navigation very difficult "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 21 April 2025
" Nice car and price "
" Nice car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 21 April 2025
" Two criticisms. 1. It would have been good if someone had shown me around the car, controls and features. 2. No dust caps on the wheels, tyre inflation light warning light activated. "
" Counter staff, pleasant and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
READING, GB - Reviewed by ROBERT - 21 April 2025
" Staff were efficient and friendly "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANTONIO CAMPOS - 20 April 2025
" Ok "
" I had to pay more just to no pay warranty "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARGARET - 20 April 2025
" .. "
" Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARBARA - 20 April 2025
" Excellent commutation. "
" Very smooth collection and drop off for flying into and out of Heathrow T5. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JACQUELINE - 20 April 2025
" Charged twice for rental "
" Was charged again for car hire evwn though a paid voucher was shown "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by PHILLIP - 20 April 2025
" I do plan to return to the island so will need a car again. I hope it's better organised next time and would be better if it was cheaper "
" I had booked a small Hyundai and rang auto Europe the day before we travelled to check everything was ok and what documents to bring. I was told to bring a passport, licence, household bill and the DVLA code to allow staff to check my details. One arrival there was no car, they didn't know anything about my booking but could see it on the computer because of the voucher number. Eventually we were told we could have a little Kia. The only thing required was my licence. I didn't need all the other documents I was told to bring. The car was very under powered but on a plus side didn't use much fuel. The hire was also I thought very expensive at over £200 for 3 days. At least I didn't have to put much fuel in it "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DERBY, GB - Reviewed by PAK TUNG - 19 April 2025
" Everything happened as expected throughout the rental process. "
" Keddy's staff was good to explain the contract. Car return also very smooth. Car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FLORENCE - 19 April 2025
" I would never recommend drivallia or AutoEurope to any hunan being "
" The person at the counter was not happy because I did not want to pay for extra insurance then he decided not to give me the car. I requested for my refund from yourselves and you declined to refund me as well "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ALISON - 18 April 2025
" good "
" bit of confusion over insurance, but good apart from that "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SALVATORE - 17 April 2025
" Overall a good value for money. "
" No complaints at all however I would like to make 2 comments: 1):No toilet facilities for customers at the Green Motion. 2): On your voucher the instruction to catch the bus for Green Motion need to be updated as they are for the wrong bus bay and customers end up going back and forward which is not ideal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOAN - 17 April 2025
" Nothing more to add. "
" Car was ok, but smaller than we expected, although I was told it was in the same group. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAVESEND, GB - Reviewed by BIANCA - 17 April 2025
" They took my money and could not arrange for a rental So I was without car and no money give back Rubbish company "
" Rubbish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN JAMES - 17 April 2025
" 5* Service "
" No issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDSEY - 16 April 2025
" As above "
" It wasn't clear from the booking that there would be a 30 minute wait to get picked up and taken to an off site car location to pick up the car. I only had the booking for a few hours in total - turns out some of that would have been wasted waiting around for pickup. I understand why this might be cheap, but the waiting time needs to be made a lot clearer for customers "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by MARK - 16 April 2025
" The car was in good condition, the pick up and drop off was quick and easy. "
" Pick up and drop off was quick and easy, the car was in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JESUS - 15 April 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SHAKIL - 15 April 2025
" Well appreciated service, Thank you "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSE LUIS - 15 April 2025
" Too much hard sell on extras at desk "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SUNDERLAND, GB - Reviewed by MARK - 15 April 2025
" Flawless drop off and pick up "
" Great service would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALAN - 15 April 2025
" Good, very good. "
" All went well and smoothly. No adverse comments at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JENNIFER - 14 April 2025
" Great car rental "
" Easy pick up & given an upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALEX - 14 April 2025
" Will Recommend to all my work colleagues who travel throughout Europe regularily "
" Efficient, and easy. The only slight annoyance was having to provide National Insurance number at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 14 April 2025
" Very easy and will be using again. "
" Fantastic staff, good car and all very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 14 April 2025
" Booking with Auto Europe is very easy, and generally with the best prices and service. "
" Despite having booked and paid for Full Damage and Theft Protection through Auto Europe, the desk agent at Edinburgh Airport sold me Premium Protection Insurance at a cost of £495.12 without advising me what he was doing. I am in the process of writing to KEDDY seeking a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROGER - 14 April 2025
" I use Auto Europe around the world several times a year and have never once had an issue. For this reason, they will continue to be my supplier of choice. "
" A very smooth pick up and drop off. Shuttle bus to the terminal waiting for pick up and drop off. Alamo staff were helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WOLVERHAMPTON, GB - Reviewed by ALTON - 13 April 2025
" Had a wonderful experience "
" The overall experience was very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by PHILIP - 13 April 2025
" Quick, easy and excellent service, will use again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by KATHRYN - 13 April 2025
" I don't think I'll ever use Keddy or europcar again. If I do use auto Europe again, I will be incredibly careful. I understand that the miscommunication between the Two reservation systems is rare, but when it results in verbal abuse from one of the pick up Staff, That kind of puts you off a bit. "
" I booked a course of similar and when I got to pick up the vehicle I was told I could only have a Fiat 500 or similar as that was what was booked. There had obviously been a miscommunication between the reservation system from auto Europe on the final Car Rental company, Europe Car. One of the counter staff at Newcastle was amazing on the other one was so offensive that I have written a complaint about him. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EXETER, GB - Reviewed by RAYMOND WILLIAM - 12 April 2025
" All ok "
" I would like to have been able to talk to an agent when I returned the car but the office was closed when I arrived at 17.55. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 12 April 2025
" Booking experience was good but left disappointed after Alamo billed hidden charges "
" Hidden charges billed after rental that were not agreed to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILTON KEYNES, GB - Reviewed by IAN - 11 April 2025
" No refund given on car returned back early with Auto Europe, Europcar would have given me a refund, so will book with them directly next time. "
" I booked this car via Auto Europe, when checking in to pick car up, Europcar were trying to sell me insurance waier for against damage / stolen car. I pointed out to them that I had taken it already out with Auto Europe, Europcar said they had no knowledge of this, communication need to be better, otherwise you could end up paying the waiver twice. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by RICHARD - 11 April 2025
" Fgh "
" Gjgg "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by SEAN - 11 April 2025
" No "
" The queue for collecting the car took 50 mins. Even though I did all the upfront documents. It was far to slow, people were going to hertz, enterprise and on their way in 5-10 mins max "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MALACHY - 10 April 2025
" No problems "
" Easy to pick up as I was first in the queue and drop off was quick and easy too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FARID - 10 April 2025
" See above "
" After a 2 hour wait at the station, I was told that there were no electric vehicles. I opted for a petrol and was told that the deal was 'full to full' but the tank was only 2/3rd full. I snapped a pic and returned the car and the staff accepted their errors. Staff were helpful but there were too few in the morning. I wasted so much time and have never encountered anything close - I am a regular customer with in London and internationally so yes, disappointed as I expect more from you. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MARCO - 10 April 2025
" As I said I felt scammed and robbed of 144£. I would avoid green montion and auto europe at all costs after this experience "
" The company charge an extra 144£ because I did not have. a credit card with me, they would not accept any of my debit card or my company credit card. This never happened before with any of other suppliers that I used with you and I used many. A total scam not sure why you have this supplier in your list, they are a total scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CARL - 10 April 2025
" My experience with Auto Europe had been largely positive, it's the company you do business with is my complaint . Sadly after the above experience and investigating the industry I'm left with the impression it's not a industry that enjoying the most positive reviews "
" I returned this vehicle at the agreed place and time and was advised that it was in good condition, no issues to concern myself with On my return home I received a email from Hertz stating that I had damaged the face of the tyres on the point where the wheels hit the road and therefore liable for replacement charges for 3 tyres totalling at this point £1000 I have been offered no evidence that I was responsible for the damage , unlike other parts of the vehicle where they provide photo evidence of the condition of the item. Last year I had a similar experience with Hertz, where they claimed I had damaged the wall of one tyre, I challenged this and got no response from the company, finally I appealed to there trade body and was giving a refund . Hertz never corresponded with me . Also they accused me of parking illegally in a private car park. I provided evidence this wasn't true and the parking company concerned dropped the charge. Despite I providing evidence Hertz still charged me their administration cost , they would not enter into any correspondence. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by STEVE - 10 April 2025
" Good service apart from smell of car "
" Horrible air freshener in car smelt of stale tobacco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by BARBARA - 10 April 2025
" Seamless. "
" Seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 10 April 2025
" Insurance pricy "
" Extras costly "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JANE - 10 April 2025
" Overall good but car problems & change of our plans affected overall experience "
" Overall good friendly & helpful staff but car came up with warning brake handle problems on second day of hire & we weren't in the position to return the vehicle Minor thing Clock was also not reset after clocks going forward Due to flight changes we did return the car 3 days earlier & it was mentioned we might get a refund & are still waiting for our deposit refund Do I enquire through Hertz? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by KENNETH ALLAN - 09 April 2025
" Easy to find car and drop off "
" Counter staff friendly and easy going. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN - 08 April 2025
" I got the car from Europcar, the worst renatl company around just now, absolute theives. "
" The date I got wrong for car pick up and arrived a day late. Europcar would not let me have the car for the rest of the period, they stole my money, I got nothing, lost my money. I had paid for 6 days to rent a car, if I turn up late due to a mistake I should not lsoe the entire booking. Never again will I book with them. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETER - 07 April 2025
" Car rental agency listed as "at the airport" - incorrect. You need to take a shuttle bus (departs every 15 mins) "
" Car seat ("locally charged") cost almost as much as renting the actual car itself! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 07 April 2025
" All the staff are always very pleasant and helpful. Dean who works in the car booth has been very helpful on three occasions in helping me sort out how to use the GPS and radio when arriving late at night. Thank you. "
" All the staff are always very pleasant and helpful. Dean who works in the car booth has been very helpful on three occasions in helping me sort out how to use the GPS and radio when arriving late at night. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 06 April 2025
" see above "
" I was told my vehicle selection was blocked [?] and given a different make. The alternative did not have the features of the one selected, which I had specifically chosen it for. Whilst the booking states 'or similar' I would expect the same features and not what IU consider a downgrade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MARK - 05 April 2025
" I've been using auto Europe for years and has always been a good experience. I will continue to use AE but will never use green motion again. "
" My experience with green motion was appalling. I have rented cars a lot, for travel abroad mostly and have generally had good to excellent experiences. On this occasion I was 60 min late to collect the car. I was informed the car was no longer there and that they had another car of the same class but it was £140 more to pay! Man on the counter was rude and had a take it or leave it attitude. Also lots of damage on the car that had not been recorded so no doubt I would have been charged for that upon my return had a not checked in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by SUSAN - 05 April 2025
" I also don't like the idea I got a ticket they said for shopping at Aldi in Hoddeson the sign clearly stated 1.5 ours were free to shop. "
" I didn't like the way they told me not to take any notice of the light coming on saying there is a problem with the airbag also the light that says service due immediately. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LIVERPOOL, GB - Reviewed by CHRIS - 05 April 2025
" Everything went smoothly and efficiently, would definitely recommend "
" Very competitive price, friendly staff, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 05 April 2025
" Smooth collection and drop off "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by PHILIP - 05 April 2025
" Very grateful the office stayed open for me after my train was late. "
" Very grateful the office stayed open for me after my train was late. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 04 April 2025
" Too rude to print. "
" When I arrived they did not have a car for me and I had to wait until a car was returned. Totally unacceptable when the car had been booked for two months. After returning the car (in perfect condition) I was amazed to receive from Hertz a closing statement showing a balance due of £2500 for missing accessories with no explanation. When I checked my credit card they online they had already deducted this amount! I rang the office in Manchester that I had rented the car from. They put me through to the manager who explained that it was a system error and that they would make a refund to my card. 5 days later I am still waiting. What a complete disgrace!! Unbelievable. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAYMOND - 03 April 2025
" They could do with posting a sign at Manchester Airport uk, where to pick up the transfer bus "
" Helpful staff at the pick up point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by JAKUB - 03 April 2025
" All good, pleased with service "
" All good, professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SUNDERLAND, GB - Reviewed by RICHARD - 03 April 2025
" The Collection office address on the rental voucher was incorrect. I turned up at the address and it was a building site with no rental office. After making a phone call and getting the new address (over two miles away) i was able to drive there and collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 03 April 2025
" Excellent service "
" Seamless process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN RUSSELL - 03 April 2025
" To be avoided at all costs - you DON'T receive what you choose and it is most definitely NOT based at the airport as advertised. Both Auto Europe and GreenMotion did not adhere to the contract, be very careful with these companies. Not to be trusted at all costs. "
" Probably the worst experience of a car hire company in my life but this is due to Auto Europe as I had selected my filters on the website but on arrival NONE of these were known (or were being ignored) by the hire company. I have to say the staff were very polite but were working with a system and process that was just BROKEN! 'Based at the airport' was listed and the main reason i chose this company.... Couldn't be more further from the truth or from the airport! Pick up with a full tank.... The opposite again, pick up empty (YES!! Actually on red!!) and deliver the same, not an option i went for but again, not adhering to the contract in what i chose on the filters! Collection and drop off = shambles and will NEVER go anywhere near either of your companies again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LONDON, GB - Reviewed by PAUL - 02 April 2025
" Nice easy way to sort your car hire out no hassle and no pressure. Only thing not good was no one aroiund on return so had to leave documents in car and put key in a key safe but not had any extra charges which I did not expect anyway : )) "
" Well actually it was Hertz as they own Dollar but big signs to tell you that : )). They were very good and even upgraded the car so very happy thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 02 April 2025
" All good! "
" Personal all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIA - 02 April 2025
" Excellent service will use again "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTIN - 02 April 2025
" Always a great deal and the guys are really helpful. "
" Excellent service but don't get caught our by the change of address, they are at new premises. Remember this for a perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 02 April 2025
" Great service the person who served me was very professional and got me a great deal - the man who took the car off us to clean and check it was also great "
" Great experience the staff member who helped me was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 02 April 2025
" Autoeurope reliable as ever "
" Excellent car. I was pushed to pay more by saying that the car I agreed was available in the store I agreed to collect the car from (Heathrow T5) and not their store at (Heathrow T2) I was not given instructions on how to exit the parking. This resulted in me being trapped in the car park for 15 min I was not given instructions on how to return the car. This resulted in having to pay 10 pounds for going through the drop off Heathrow T2 area by mistake "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by NICOLA - 02 April 2025
" Great online booking, great staff on pick up and great price . Everything was stress free x "
" Lovely guy on reception . Very helpful and informative . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by EBUNOLUWA - 02 April 2025
" Affordable good cars "
" very supportive , excellent service all the time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIA - 31 March 2025
" Great value, great staff service highly recommend "
" Very happy, had a problem with sat nav on pick, budget staff car park side were fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 31 March 2025
" Competitive pricing quick & effective booking service "
" Courteous efficient nearly new car - a professional service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 March 2025
" Very disappointed with Green Motion. Location also not ideal as bus transfer is only every half hour and it took about 45 mins back to Terminal - should warm customers to allow sufficient time for this "
" Upon return of vehicle which I considered to be same condition as pick-up, the Green Motion rep pointed out a very tiny crack on the windscreen and they deducted my credit card deposit and advised they would replace screen and refund me the difference. Crack not visible on pick up as the car had just been washed and the screen was covered in water droplets. Advised me to make an insurance claim. My view is the tiny crack was existing at the start but hidden by water droplets so very unfair treatment. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by ROBERT - 30 March 2025
" The people were a bit abrupt. We were given an "upgrade" to a larger car. I would have preferred a smaller car. The fuel policy was not from full to full as I was expecting. Had to guess how much fuel to add when the car was returned. "
" Had to wait 25 minutes for pick up from Arivals. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DARREN - 30 March 2025
" A good experience "
" Actually very good - better than I was expecting for an off-site car hire. Very easy to get to and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 30 March 2025
" Booking on website was simple, price was good, and excess insurance a decent price. "
" Efficient pick up and drop off. Car had multiple scratches but drove OK. Avis website said there was no van from Heathrow T5 but turns out there was and no need to get van from T2 or T3. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JERSEY, GB - Reviewed by PENELOPE - 30 March 2025
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANNETTA - 30 March 2025
" it was good "
" Great service and car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 29 March 2025
" Autoeurope to be recommended "
" Pre pickup registration a bit confusing otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FAISAL - 28 March 2025
" Otherwise great service. Tried upselling but i did not need to... "
" Front offside wheel arch had a deep dent from the past that had not been repaired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ROBERT - 28 March 2025
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JAQUELINE - 27 March 2025
" See above comments. Given the car has not been rented out why are you still holding onto the payment? "
" I was refused the rental on the basis of a check of my UK drivers license. Although I have no points on my license think becuase I have been living overseas the address is no longer my UK address! The counter staff were as polite as they could be but this is not a great experience. Thankfully another renter at the airport was willing to rent me a car. In addition now, two weeks after we were due to pick up the car the payment I made for the rental has still not been refunded into my account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 27 March 2025
" The usb was wrong connection & I had. To wait about 19 mins to be served. "
" I had to wait over 29 minutes to be served once I'd arrived from the airport. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KEITH - 27 March 2025
" Usual no nonsense approach "
" Very professional yet friendly and efficient staff both at pick up and drop off. Free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 27 March 2025
" Car interior and exterior cleanliness was below usual experience including bird droppings across the vehicle "
" Great service. Effectively you receive a Europcar vehicle and service level for a Keddy price "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JAMES - 26 March 2025
" All went well with no problems "
" Pleasant staff. Sorted a minor problem very efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALOYSIUS - 26 March 2025
" Reasonable price. Good car. Efficient staff "
" Really good wouldn't hesitate to use again as long as reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUNIL - 26 March 2025
" Very happy "
" Smooth, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 26 March 2025
" A very easy process, will definitely use Budget again later this year "
" All in all a very easy and efficient process. Picking up was easy and quick and dropping off straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RICHARD - 26 March 2025
" Good comparison site "
" The car was very scratched and was quite dirty inside, I had to borrow some wipes from the counter staff to clean off chocolate/gum from the buttons on the drivers door "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by STEPHEN - 26 March 2025
" Apart from superb Avis experience, the only let down was the frequency of the transfer bus. Also bit of an attitude.....That's where the pooling of the communal transfer lets the brand down. Needs focus and fixing fast IMO. "
" Really excellent. None of this heavy sell nonsense and very slick out and in process. Must say, thought the guy (chk out) and the lady (chk in) were super. Ambassadors for their company. Well done!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 26 March 2025
" Buyer beware if you are delayed in picking up "
" I was supposed to pick up at 7pm but Because my flight was delayed I was unable to pickup my car until 3am And my reservation had been cancelled. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by BRIAN - 25 March 2025
" Very good I would highly recommend Auto Europe to anyone who wants good service at a reasonable cost "
" I booked a manual but decided I wanted an automatic. The staff were very kind and efficient in finding one with a little extra cost. A lovely BMW Thank you "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 March 2025
" Overall service was efficient and friendly "
" Staff friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by HOWARD - 25 March 2025
" I have always been extremely happy with using Auto Europe for many years but please don't allow Green Motion to advertise their cars as 'Pick Up Full, Return Full' if they don't mean it. "
" Although my booking was on a 'Pick Up Full, Return Full' basis, Green Motion don't apparently have that policy. Consequently, the car was on absolute zero when we picked it up. Leaving Manchester Airport you are almost immediately onto motorways and I didn't want to do that on an empty tank! So, we spent at least half an hour or more searching for a petrol station to put our minds at rest. Not happy with that experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PLYMOUTH, GB - Reviewed by PAUL - 24 March 2025
" Overall quit good "
" The service from Hertz Plymouth was satisfactory with friendly, cooperative & helpful staff. The only downside from my perspective was that it wasn't explained one would need to join a number of services/APPS in order to recharge the EV I'd rented. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by YANN - 24 March 2025
" As mentioned above. All good. "
" All good, smooth and efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 24 March 2025
" I've used AutoEurope many times, but next time I'll be very careful not to choose Hertz if there's little difference in price. Without doubt the worst Hire Car company I've dealt with in the last 20 years! I'd recommend AutoEurope, but not Hertz! "
" I arrived 45 minutes early and they wouldn't let me have the car until the exact time initially. The eventually agreed to let me have it 15 minutes early. When I returned the car they were going to try to attribute a make down the side of the car to me. Luckily, I'd taken a picture of it before I'd driven the car away. A different member of staff looked over the car when I was picking it up, and told me that the mark was so light that it's not even on their list of things to look at. Funnily enough, it was big enough for them to want to attribute the damage to me when I returned it. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by ANNE - 24 March 2025
" Auto Europe is great at finding the best deals. I like how the options are presented as it makes it easy to find the right deal. Easy to book and good comms to confirm booking and to remind me of what I need when I collect the vehicle. "
" Perfect location when arriving to Newcastle by train. Staff are friendly and made sure I understood everything before getting into the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JACQUELINE - 24 March 2025
" Great small car experience "
" Fast service on collection, Took time to get replacement car, however delivered to door. Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by LOUIS DANIEL - 24 March 2025
" No issues with auro europe to note. "
" Did not receive the type of vehicle booked. Ordered a small SUV, received a hatchback. Vehicle was very good but not what was ordered, bearing in mind they had two months notice! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 23 March 2025
" I will be interested to see how you deal with this feedback. I have 2 more bookings with you in June. "
" The counter staff member was more intent on upselling me to a more expensive vehicle than delivering the one I had booked. I had just flown in from Singapore, was tired and did not appreciate this. The car I was given was an MG ZS which was awful - tinny, woeful distance alarm, no parking camera. I would not accept this car again and wonder if it was what I was e entitled to under this booking? "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOHN - 23 March 2025
" Nice car but feel a little cheated ! "
" Although a good service we accepted the fuel option of company refilling as we were dropping off at 4.30 am...What wasn't explained was that we would not get a refund for the fuel not used and we only used half a tank....The staff member said the cost was the same rate but not that we wouldn't get any money back for fuel not used....Dissatisfied!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 22 March 2025
" Customer service was top notch and very friendly "
" Ideal service and a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PIERCE - 21 March 2025
" I was told my coverage through auto-europe didn't cover me well enough and felt I was upsold insurance. I was put in an a compromising position and had no conviction about the protections of the auto-europe policy. I'm not sure i'll use this again unless I know exactly where things stand with your service vs that of the rental company "
" I was told my coverage through auto-europe didn't cover me well enough and felt I was upsold insurance. I was put in an a compromising position and had no conviction about the protections of the auto-europe policy. I'm not sure i'll use this again unless I know exactly where things stand with your service vs that of the rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by EBUNOLUWA BRIDGET - 20 March 2025
" Propt , no delay "
" Excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JONATHAN - 20 March 2025
" Friendly, efficient, hassle free "
" Friendly, efficient, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 19 March 2025
" Everything was fine except the email I received from them and the difference between my evidence and theirs. "
" I have a problem with them, they sent me an email saying i had damaged the alloy of the car. I returned it out of hours. I have photos of the vehicle when I returned it and there is no damage on the photos. I wasn't to pleased the way they phrased things. The phone number they gave in the email didn't work. I have spoken to someone and they are reviewing my phots of the car/alloy. Aside from that it was a smooth experience. The answer.tp.your survey highly depends on the outcome. As it is a little 'strange' that my photo shows no damage and theirs has one with damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 17 March 2025
" Apart from the last part, all good. "
" They incorrectly and fraudulently tried to charge me for damage to the car which was pre-existing. Luckily I had taken my own pictures so the matter was resolved, however it was a blatant attempt to over charge customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRANT - 17 March 2025
" Very good Staff v helpful Issue as above with the deposit "
" All really good but the returnable deposit is still pending on my credit card It took 5 mins to take the money it's now been more than 3 days to return it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HELEN - 17 March 2025
" I will not hire from Drivalia again as I did not cause the damage to this vehicle it was so tiny they must have known it was there and I was the unlucky person who got charged for the damage. "
" The pick up was fine but as it was dark I didn't check the vehicle until the morning but couldn't see anything wrong other than what was pointed out. On returning the vehicle the staff picked out a tiny scratch on an alloy and I tiny tear in the tyre that could not even see so I think they knew it was there so obviously I got charged for this damage. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by PHILIP - 16 March 2025
" Ability to modify the booking is very useful "
" Colection and return very quick. Car was perfect for my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMMERSMITH, GB - Reviewed by ALVARO - 15 March 2025
" Great company, friendly staff, easy to get to from Hammersmith Tube Station (5 minute walk or less). "
" Car in great condition. Upgraded to a better model as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRAHAM - 15 March 2025
" Please check what auto Europe provides in detail because your rental company will try and sell extras - very confusing "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MIODRAG - 15 March 2025
" Very good! "
" Overall very good, bus shuttle can be up to 30 min wait. Counter stuff seems to be new and over time will get faster "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UTHARAS - 14 March 2025
" Booking the car was straight forward. Completely trouble free. "
" Pick-up and drop off was smooth and hassle free. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SPYRIDON - 14 March 2025
" Great service and value for money as always. "
" The car that I have been given had too many scratches and marks both on the body and on the rims. Furthermore, as soon as I set off from the facility a warning about a problem with one of the tyres came up on dashboard and it was not coming off although the tyres were fine. This is something that i wasn't told about when I picked up the car. Also one of the air vend grids was broken which again it wasn't marked on the document I received. The automatic gearbox kept tripping especially on high rpm. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LIVERPOOL, GB - Reviewed by PATRICIA - 13 March 2025
" Horrendous experience. Never again. "
" The pick up took 1 hour. I had booked 1d rental from 10a but it was 11a before I got the car. In addition I was told to pay a £1500 deposit and if there was as much as a scratch on the car it would not be returned. The deposit would the. Take 10-28 days to be refunded. I had to then pay £30 "insurance" in order not to pay £1500 deposit on my credit card. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LUTON, GB - Reviewed by BRIDGET E - 13 March 2025
" affordable nice cars "
" the customer service is excellent, staffs are friend and they are prompt in attending to customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LEONARD - 13 March 2025
" Waiting to see if they take any anything for the insignificant scratches "
" l ordered an electric car but they provided a hybrid, no prob. My driving licence had expired and the would not put the car in my name even though l showed evidence that l had applied for new one and could legally drive. They put the car in my son's name, fine. Big hassle over 2 small scratches on wheel hub already badly sratched -not yet resolved. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by VALERIE - 12 March 2025
" The last time I rented from you, the car only had half a tank of fuel. When put it back I forgot and filled it. They said they would refund me, but I am still waiting. I have emailed, only to get no reply. "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 12 March 2025
" Everything went very well both on pick up & drop off. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GRAHAM - 12 March 2025
" The issue was not with Europcar but with Autoeurope. Due to unforseen issue we could not take the car as arranged. I contacted Autoeurope to try and find a compromise where I could maybe cancel the car and pay a minimum fee but this was rejected. I was happy to pay for a few days even though I could not take the car or even take a voucher for a future rental. All of this was rejected. "
" The issue was not with Europcar but with Autoeurope. Due to unforseen issue we could not take the car as arranged. Europcar tried several options but we could not take the car, not their fault. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ERIC - 11 March 2025
" Very smooth, no problems "
" Very good, would revommend "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ROBERT - 11 March 2025
" Great price via autocar, saved me 100's going direct. "
" Everything was good, great service and a cheap upgrade, told car has 1 scuff on alloys, no one to check, we ended up taking 30 odd photos of damage, scuffs, scratches, then had to wait in queue online for 30 mins to speak to someone to get an email to reply too with all photo's. The good thing no charges after dropping off car out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by DARREN - 10 March 2025
" Eventful "
" When I returned the vehicle the Budget/Avis representative checked the car over, once complete he said I owed over £400 for the rental to my surprise. I use AutoEurope all the time and told him everything was paid for. I had received the invoice by email when I collected the vehicle and the person at the desk had told me everything was prepaid and all ok. The representative at the car was on the phone to a colleague questioning the fee. Eventually the fee was removed due to an error their side. I was told I should've checked the paperwork when I collected the car, however the person at the service desk should've also showed me the invoice on the iPad, if doing so I would've questioned the charge. In the end though this was resolved. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by CLAIRE - 10 March 2025
" Great service. Easy pick up and drop off "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by REGINALD - 10 March 2025
" Great service and friendly staff. "
" Great service and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LESLIE - 08 March 2025
" Very Good "
" Gabriel was most hepful calling me to check I was on the way and waiting for me to arrive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by FIONA - 08 March 2025
" Really easy booking service, although the car I received was the same "booking class" but the price ended up much more expensive. "
" The staff were very friendly and patient. Answered all my questions and offered best solutions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by OCTAVIO - 07 March 2025
" Nothing to add. "
" So far, I've rented several electric cars, and this is the first time I've been charged for recharging the vehicle. £48 to be exact. This should be informed in advance, so we can make an informed decision. It was a perfect example of a sneake hidden charge that its been informed when is too late to change anything. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 07 March 2025
" All worked out well "
" They have a Quick Pass Service, but with no dedicated desk you still had to wait. Once there it was fast "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 06 March 2025
" See above "
" Car bonnet was not attached and was flipping up dangerously on the motorway. Oil light warning was constantly flashing. Early car drop off was very difficult. No airport signage to rental Drop off point made for a stressful experience "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 3
DOVER, GB - Reviewed by DAVID - 06 March 2025
" Conned into upgrade as our car wasn't available. "
" Conned into upgrade as our car wasn't available. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAFAL - 05 March 2025
" super pleased, very easy and smooth "
" although I'm not a fan of a FIAT 500, horrible thing to drive but it was all good and pleasant service from National "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 05 March 2025
" Was very good "
" Very good helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTHONY - 05 March 2025
" Everything went well from pick up to drop off "
" Hassle free - no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NATHAN - 05 March 2025
" . "
" The car was dirty and with the car park lighting I couldn't see any damage. I cleaned the car and noted quite a lot of damage, phoned the collection desk 5 times over 5 days but no one ever answered. Emailed Drivalia, no reply Messaged Drivalia on X, someone will contact you. No one contacted me. I took photos of the damage, hopefully Drivalia don't try to charge me for it "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NORWICH, GB - Reviewed by ANTHONY - 05 March 2025
" It was a quick and easy process to collect the hire car, as well as for delivering it back. "
" Prompt and very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BERNADETTE - 04 March 2025
" Great team Keep up the good work "
" Friendly & professional staff Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 March 2025
" In terms of getting from Heathrow to the car hire, and also returning the car, this was straightforward and I never had to wait long for a shuttle bus. It certainly was easier than my last trip to Heathrow and trying to get into long-term parking. "
" The staff were great both at drop off and return Lenuta was especially helpful with the return and clarifying the "return car with full tank or option to return empty" as this was somewhat different to other hire car providers I have used before. The only minor issue with the car was that the tyre pressure warning light came on when I was driving on the second day. I checked and reinflated one tyre to the correct pressure as it was 0.2bar below what it should have been at. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by ANDREW - 04 March 2025
" It was clear Budget did not care and has no contingency for late arrivals other than tough luck on the customer "
" I was 5 minutes late at the car rental location due to a flight delay and the airport shuttle bus not running and I could not pick the car up and had to spend the night in an airport Hotel. I was also charged for 25 and under insurance which did not apply "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by VALERIE - 03 March 2025
" Always use them on my visits to the uk good value for money "
" Friendly staff and good quality vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EGERTON - 03 March 2025
" I AM VERY UPSET AT BEING CHARGED £178.50 THIS IS A DISHONEST CHARGE WHICH I INTEND TO CHALLENGE. "
" My experience with with the rental company was good until I looked at my credit card, to find was charged £178.50 for what I Do NOT know. I am prepared to Challenge that payment, I have VIDEO.PROOF OF THE STATE OF THE VEHICLE WHEN I RETURNED IT. Without any reason this payment was taken. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by GAVIN - 02 March 2025
" Helpful staff, "
" Staff very welcoming, offered advice "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JULIE - 28 February 2025
" very easy to hire through. "
" hassle free car hire , great service and great car at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIMON - 28 February 2025
" My flight was cancelled. I could not get through on the auto europe phone number despite many attempts. I did speak to the Hertz desk in Liverpool airport to cancel the booking but I haven't had my money back. "
" As my flight was cancelled I didn't travel and therefore can't comment on the experience with Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by MARTIN - 27 February 2025
" See section 3. Was not great. "
" I use Auto Europe frequently but first time in Aberdeen. Car chosen at booking not available and was offered a downgrade. Eventually received a decent repalcement but was charged more than double for the privilege! Car had not been properly cleaned inside. Foind a previois driver work ID badge plus sweet papers. Drop off was unmanned so a few days to clear the car as returned in same condition as received. Now found out that an additional charge has been taken on my credit card, no idea why yet as no contact or reason provided. Pretty disappointing experience. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KAY - 27 February 2025
" Website is very straightforward to navigate, availability is good snd the price is usually very competitive. I rent cars regularly and always check AutoEurope. I don't always end up renting from them as occasionally other suppliers have very worthwhile extras (such as a free additional driver or free excess cover). "
" Friendly and efficient member of staff, no queue so swiftly dealt with. Clear explanation of available cover but no hard sell of extras. Lovely little car (though it did smell a bit of cigarette smoke). Easy return (though good job I've rented from here before and know where to go as the signage for returning cars is abysmal). Will rent again from here with no hesitation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ESTHER - 27 February 2025
" Counter staff member was very friendly and efficient. The car was quite complicated (I've never driven keyless before), so a handover would have been very useful. "
" Counter staff member was very friendly and efficient. The car was quite complicated (I've never driven keyless before), so a handover would have been very useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JON - 26 February 2025
" Did book a class C, but was given a class B. "
" Efficient - was sorted within 15 mins. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 26 February 2025
" Almost always used and liked Auto Europe and recommended you many times to friends. "
" Good value, but the service is pretty awful;l Waited about 20 minutes at the counter even though there was only one other person picking up. The last time I used Drivalia -in the summer and not booking though you guys- they gave me a car one step down from the one I reserved, told me to like it or lump it as there were no others available and were downright rude to customers. Price good all the rest poor. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - 26 February 2025
" Impeccable service. Fast and helpful pickup and explanation of car controls. "
" Excellent service by Zayon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARY - 26 February 2025
" From arriving at hire centre to returning car . It was smooth and hassle free "
" Very smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GLYNN - 26 February 2025
" Xx "
" Very efficient staff, rapid processing and competent management of the whole rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRISTINE - 25 February 2025
" Competitive price, no problems at all. Have used before, will use again "
" Very happy with everything. Was all super straightforward, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by STEVEN - 24 February 2025
" No downside to this. Great value and great service. Very simple and straightforward "
" Good clean car. Good service from the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JONATHAN - 24 February 2025
" Transparent and easy to use as usual. "
" Drivalia showed an improvement this time with two people on the desk. It is quicker if you have already rented with them before. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by MARK - 23 February 2025
" Very happy with the service. "
" Customer service excellent. Speed of processing for pickup and drop-off: excellent. Large 9 seater was brilliant to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JANET - 23 February 2025
" Great service and prices, easy to amend booking online too. "
" Great service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOSEPH - 23 February 2025
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by IAN - 22 February 2025
" Very happy with our car and how the process was handled. We would definitely use again. Thank you. "
" Very happy - everything went smoothly with collection and drop off. Car was perfect for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by BRIAN - 21 February 2025
" It was a real pleasure doing buisness with Auto Europe. I would use your company in the future. "
" This was my first time driving an electric vehicle. The on-site staff had no knowledge about the vehicle's use and equipment. I didn't know how to plug the vehicle in for recharing. I had to return to the hire site before my journey because the tyre pressure warning indicator was displayed. The staff didn't know how to reset it; rather, they looked at the tyres and said it should be OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARTYN - 21 February 2025
" Good value good service "
" Good value car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 19 February 2025
" Reliable hassle free service "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARK - 19 February 2025
" See above "
" My Friday night flight was cancelled at last minute. Car rental office did not have a 24/7 contact and the office was closed at a weekend- I couldn't collect the car I had paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER - 19 February 2025
" As usual very efficient "
" All went smoothly - no issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALASTAIR - 18 February 2025
" Auto europe - no problem, but drivalia never again! "
" the car provided was a whole size smaller than ordered - AGAIN The other people picking up ALL had the same complaint! You should not advertise Sportage or similar (mid-sized SUV) and then provide a compact SUV Peugeot 2008... response from staff was that they are in the same group! Almost fraudulent? "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by NIKHIL - 18 February 2025
" The bad customer service "
" We were refused to provide with the vehicle with Indian Driving License. As per law I am entitled to hire and drive a car with Indian driving license but the staff refused to follow the rules of UK government and left us without vehicle at night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by IAN - 18 February 2025
" Counter staff were so friendly and efficient. "
" Really nice car but could have been a lot cleaner inside, greasy looking marks on the dash and centre console. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by NADINE - 17 February 2025
" Very satisfied "
" Overall very satisfied, only comment could make is £1000 security deposit seems excessive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 17 February 2025
" No problems at all "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by SALMAN - 17 February 2025
" Autoeurope is fantastic "
" Car was filthy had to personally valet "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by DEEP AMAN SINGH - 16 February 2025
" Satisfied "
" Smooth quick and professional transaction "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARCIA - 15 February 2025
" Ok "
" The upholstery was not good. The carpet on the drivers side had come away and was a safety hazard. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by KATHERINE - 15 February 2025
" Excellent value and good service "
" All the staff who have served me have been polite, helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANTHONY - 15 February 2025
" All went well; nice car "
" Very efficient operation, this time. Tidy car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 14 February 2025
" The car hire at Edinburgh airport is not very convenient to the terminal "
" All good, the car was better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 13 February 2025
" See above "
" The car was almost new and looked good when I picked it up on the Monday. There was a strong smell of cleaning agent masking what I guessed had been heavy smoking by a previous hirer. I expected that to fade. However it didn't. We left home early Tuesday morning to drive from London to Cornwall. As the journey progressed the experience of being in the car worsened. After a few hours we realised that the strong smell was strong cannabis. We attempted to communicate with Europcar throughout the journey from London to Cornwall in order to agree a place en route for us to exchange the car, which by now was making us both ill. This was thwarted every step of the way mostly by agents who didn't seem to understand the problem and by long periods on-hold, which led to nothing. By the end of the day we had spent several hours on the phone - on day one of our break. We decided the following morning, Wednesday, to drive to Newquay airport, where we knew there was a Europcar depot. The worker there agreed with our 'diagnosis' re the cannabis smell and organised a replacement vehicle. This didn't smell of cannabis but did have very strong pungent cleaning fluid smell, which again didn't fade with time. We therefore didn't use the replacement car any more until our drive home on Saturday. This was by far our worst ever car hire experience. We have used AutoEurope many times, always unproblematically, but this one was bad. When I returned the car on Monday Europcar did offer a price reduction on a future rental through them. I asked them to confirm this formally in an email but they have not yet done this. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by WILLIAM - 13 February 2025
" I was given smaller car than paid for "
" I was given a smaller category car than I paid for "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BRISTOL, GB - Reviewed by FIONA - 13 February 2025
" Perfect "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SIMON - 12 February 2025
" Terrible "
" I couldn't take the car even though I had paid for it and proved my address. I would like my money back please. I went across the road and rented a car with Eurocar without any problems at all. Using the same address, license..everything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by JOHN - 12 February 2025
" Great prices and easy to complete booking "
" Car was short walk from terminal. Pick up was straightforward and Budget staff were helpful. Car was very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AKOS - 12 February 2025
" Everything was perfect. "
" Very smooth pick-up process + clean car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 11 February 2025
" Hopefully Hertz realise their mistake and see fit to revoke their wrongly applied Late Return charge "
" It's a rainy/wet Saturday at LGW . Bad experience at drop off. No one there to accept return. Went to office counter who say "go see the man in the hi vis yellow jacket". I go out again. There is still no such man. I go back to the office counter. They say "ok leave the keys with us". I do so. I check my Hertz invoice 24 hours later. They have charged me a "£10 late return fee". I am disputing this with Hertz. I have a date/time screen shot of the dashboard at the point I picked up the car, and the same when I returned the car. I returned it within 5 mins of the required return time. I hope Hertz will cancel the charge. It's the principal, not the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STUART JOSEPH - 10 February 2025
" Rubbish car! No home charging cable so had to drive to Tesco everyday who only have a 2 hour car park! Was tried to be manipulated into paying extra for the car I was forced to have and didn't want. Very unlikely I will be using your organisation again. "
" I ordered a jeep. When I went to collect was asked if I wanted to upgrade at EXTRA cost per day to a Tesla. I said no, I wanted the Jeep as it was higher off the ground and needed as I am having a hip implant and have mobility issues. I was then told there were no Jeeps and so would have to take the Tesla anyway. This car was low to the ground and I had constant trouble getting in and out of it; I was basically told I had to take it or have nothing. What annoyed me most was your company tried to con me into paying extra for a car I didn't want which I was not happy about! I was not shown how to charge the car and wasted almost an hour ringing round trying to contact someone on how to do it, in the end I had to ring the breakdown company to find out how to disconnect the cable. There was also no home charging cable so I had to keep driving to Tesco every day and could only put a max of 20% in as parking there is a max 2 hours! I tried to get in touch with the office but as you have hidden the direct numbers I couldn't contact them. I was glad to hand the car back, it was the worst car I have ever driven! Also front bumper was covered in scratches. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
WOLVERHAMPTON, GB - Reviewed by WASIU - 09 February 2025
" Lovely and affordable "
" Amazing service, amazing staff. I am definitely using them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATT - 09 February 2025
" Green motion are a complete scam "
" Shouldn't be on your website. They are a scam company in a shed next to a closed down hotel housing asylum seekers. Ended up paying an extra 150 pounds in fees for insurance because they couldn't charge my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
ABERDEEN, GB - Reviewed by COSTANTINO - 09 February 2025
" Auto Europe always good "
" 1st car had a flat tyre , replacement was dirty "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by RAGHURAM - 09 February 2025
" Simple easy and reliable "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 08 February 2025
" Straightforward, member discounts are v small! Efficient process "
" Tyre pressure warning not set properly No detergent in screen washer water Inside of windscreen grimy Otherwise a decent car for a week "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by DOMINIC - 07 February 2025
" Auto Europe continues to be my absolute favourite source of rental cars whichever country I'm in. My flight was delayed so I contacted AE and was amazed to have a personal call to ask if I'd managed to collect my car. Very impressed thank you! "
" Very good service at London Heathrow. Super quick shuttle bus service with a great driver. Speedy car pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by EMMA - 06 February 2025
" Great experience, highly recommend "
" Great service, very friendly man working on the front desk. Fantastic car too. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VERONICA - 05 February 2025
" I gave a very positve review about Abs, as he went out of his way to help, as i arrived at 10pm and they were shut. However, my booking was for 10. If you are going to shut at that hour you should make the last booking available at 9.45., to avoid people missing thir booking Also i am uncomfortable that because i did not take out your additional insurance, i was told that if there was an accident, my booking would end at that point. "
" I gave a very positve review about Abs, as he went out of his way to help, as i arrived at 10pm and they were shut. However, my booking was for 10. If you are going to shut at that hour you should make the last booking available at 9.45., to avoid people missing thir booking Also i am uncomfortable that because i did not take out your additional insurance, i was told that if there was an accident, my booking would end at that point. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by TIMOTHY - 05 February 2025
" See above. Extremely dissatisfied. Not happy at all. Will definitely not use hertz again. Definitely not. "
" Unclear where to go to collect vehicle. Car was filthy on the outside. Very unclear where to wait for shuttle bus to airport after returning the car. They tried to charge me for missing fuel, although I had filled it just before end of rental period. So overall, extremely dissatisfied, to put it mildly. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LONDON, GB - Reviewed by RICHARD - 05 February 2025
" Auto Europe wouldn't cancel or refund my booking because the office closed 10 mins before I landed, even though when I phoned Drivalia they said I could "
" Closed 10mins before I arrived. And didn't offer out of hours pick up. They said on the phone I could cancel, but Auto Europe said no "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by BARRY - 03 February 2025
" No issues experienced when booking "
" Staff were very helpful and check in / drop off had no issues at all. I was also able to pre pay my fuel balance before leaving the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AINE - 02 February 2025
" AutoEurope have been very kind and helpful in what they have been able to do as a third party operator, however, I have found that it was quite difficult attempting to rectify issues and was seen differently by the staff at the Keddy branch at Trafford Park, maybe this was due to me not booking directly with them. "
" I booked the hire vehicle through Auto Europe which was really easy and efficient. Upon picking up the vehicle I was informed that I did not have full insurance coverage and advised that I should take it out directly with them at Keddy (operated by Europcar). I informed then that I thought I already had the full coverage and the counterstaff said "I am looking at it now, you only have the basic cover". I went ahead and took the cover, however, upon returning home and speaking with my husband realised I was now covered twice. I tried to ask for a refund from Keddy at their headoffice/customer service as well as the branch and they all declined and informed me that I had to raise a dispute with the company after I had completed my rental. After 4 days, the cars (Jeep) dashboard and media display ceased to work although the engine would work. I did not want to drive the car without the dashboard display working and was informed that I should call AA. I did not have use of the car from Sunday 12th January - Monday 13th January and had to have 2 separate call outs from AA before it would work again. On the 14th January the maintenance and low oil light started flashing. The car only had 3000 miles on it. Keddy agreed to swap the vehicle at this stage, however, I was still without a car for 2 days. I attempted to extend the hire through auto europe and Keddy (Europcar). I called customer services who let me hire another vehicle but received a phone call from the branch saying they had no fleet to provide me with a suitable car. I went to their branch at Manchester Airport and they were much more friendly, helpful and apologetic. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by GEORGE - 02 February 2025
" Seems safer to just go to a direct company which you know has worked well before. Going via a broker seems like a recipe for dissatisfaction. "
" When dropping off, the counter staff couldn't access details for the car, so said that the hire would need to be closed in the morning. And then, when it was closed, all the information is wrong and I've been charged £90 more than I should have been. Still waiting to hear back from Hertz about this. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 01 February 2025
" Good quality car Friendly agent provided me with the best possible car for my budget "
" The agents who gave and received the car were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILIP - 31 January 2025
" Great little motor for the 2 weeks "
" Great service and price. Perfect for the 2 weeks we had it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TOUQEER - 31 January 2025
" Rented the car through AutoEurope under a B2B agreement, and the vehicle was provided by Europcar. My booking was for a Citroën C3 Aircross, but I was instead given a Škoda Fabia, which is a smaller vehicle with less boot capacity and not as comfortable as the C3 Aircross. The car was rented for a journey of approximately 1,000 miles, and unfortunately, the experience was not as comfortable as expected due to the downgrade in size and class. I understand that rental companies may substitute vehicles when necessary, but the replacement should be of a similar class to what was originally booked. I would appreciate your clarification on why this substitution was made and how such situations can be avoided in the future. "
" Rented the car through AutoEurope under a B2B agreement, and the vehicle was provided by Europcar. My booking was for a Citroën C3 Aircross, but I was instead given a Škoda Fabia, which is a smaller vehicle with less boot capacity and not as comfortable as the C3 Aircross. The car was rented for a journey of approximately 1,000 miles, and unfortunately, the experience was not as comfortable as expected due to the downgrade in size and class. I understand that rental companies may substitute vehicles when necessary, but the replacement should be of a similar class to what was originally booked. I would appreciate your clarification on why this substitution was made and how such situations can be avoided in the future. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BEER - 30 January 2025
" WAS OK "
" WAS GOOD "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MATTHEW - 30 January 2025
" Ok "
" Waited 30 minutes in the cold for pick up. When the person arrived and we complained about the wait he shrugged his shoulders and said he was only here to pick us up. I feel he could have handled the complaint better there and then instead of being unconcerned and we would've been happy. Instead it made us think Drivalia didn't care! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRIDGET E - 30 January 2025
" Wonderful. No fault "
" The management is excellent. They are quick and eager to help respectful. Above all I commend Aisha and the manager for great customer care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DEBORAH - 30 January 2025
" Please see above as this relates to Eurocrats not auto Europe "
" Already took our extra insurance with yourselves got to europcar to be told this want adequate and had to take their insurance out which cost he a further £359. This was more expensive that hiring the car. Not good "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SAMUEL - 30 January 2025
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TRACY - 29 January 2025
" See above. As well as contacting green motion 8 also contacted yourselves - same outcome. Basically told that your company just took the booking and cannot help me in any way. Very disappointing "
" My flight was delayed so I contacted green motion from overseas to explain I would be late and potentially not get to them before they closed at 10pm. I was told I could not have a refund nor was I able to rebook the vehicle free of charge to collect the next day (staying at a local hotel at my expense). The operator was unsympathetic and not willing to remain open for an extra 30 minutes. I will never use this booking platform again and will ensure that my family and friends know all about the services provided, or rather not provided. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PETERBOROUGH, GB - Reviewed by SHAHBAZ - 29 January 2025
" Without even checking with the rental company why I did not get the car Ive been shown terms and conditions regarding cancelations and failed payments. "
" Never had a car as Europcar said I failed a credit check. Also told me the booking will be refunded and it has not. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by CRAIG - 28 January 2025
" I would like a refund. 0lease can you contact me on +44 7788 318 348 Craigshimmons@hotmail.com "
" The counter was closed when I went to pickup the car because of bad weather. All other hire car company staff were there. I would like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OXFORD, GB - Reviewed by RICHARD - 27 January 2025
" Adrian and John are a fantastic Team at the Osney Branch "
" Adrian and John are a fantastic Team at the Osney Branch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 26 January 2025
" Excellent service and prices as always "
" Very unhelpful counter staff. He was constantly trying to sell us an upgraded car although we stated that we didn't want to spend more. Plus he didn't give us much choices on cars on our category. I will consider twice before booking with them again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 24 January 2025
" I would have given Auto Europe higher marks except the I read all the information I need to collect the car and it does not match with what Green Motion actually need and it was just by luck I had for example a bill showing my proof of address and they also wantedmy national insurance number "
" Good company and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 24 January 2025
" Easy, good value "
" Speedy check in and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ARTHUR EDEM - 24 January 2025
" unpleasant "
" Rude unhelpful staff at the counter as well as a customer servisce supervisor at head office "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by RANDALL - 23 January 2025
" I had a wonderful experience "
" Wonderful company to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 23 January 2025
" Quick and efficient. Excellent service "
" Very efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEWISHAM, GB - Reviewed by STEPHEN - 23 January 2025
" Smooth experience, great service, lets hope it continues.. "
" Great service from Rokas and the Lewisham team as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREA - 22 January 2025
" Not sure you should have Green Motion as one of your providers ! "
" Green Motion have moved to new premises in a Regus building. They are very difficult to find. No signage and the offices are tucked away in the back of the building. The staff are great but the location is horrible. There is NO customer service via telephone. The options are all recorded messages. I even opted for the 'I had an Accident' option - it was an answerphone and nobody returned my call. Good job I wasn't in an accident. The car had no petrol in - like Zero miles and we had to limp to the local petrol station - not good after a Red Eye from USA !! This is the 2nd time I have used them but I won't be using them ever again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by MARTIN - 22 January 2025
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 22 January 2025
" Very happy with Auto Europe. This is the 2nd time I've booked a car with Auto Europe "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by ROSA - 21 January 2025
" Everything went well "
" Great experience and easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 21 January 2025
" As 3 "
" Having used Alamo on a number of occasions, I am highly delighted with the service and cars provided, at a competitive cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDULLAH - 20 January 2025
" All good service, thanks. "
" They are efficient, good service The car wasn't clean enough but weather wasn't suitable for cleaning. Snow and ice were on ground. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by JESSICA - 20 January 2025
" I didn't even get the car. My partner was putting the deposit on his card which wasn't allowed. Tried to change the driver couldn't do it. Tried to get at least the extra protection I paid for couldn't do it. "
" I didn't even get the car. My partner was putting the deposit on his card which wasn't allowed. Tried to change the driver couldn't do it. Tried to get at least the extra protection I paid for couldn't do it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEWISHAM, GB - Reviewed by STEPHEN - 20 January 2025
" I only use Autocar Europe nd have done for many years, its the best meta site for car rental hands down. "
" Great service and great team, efficient, fast and willing to go above and beyond for the customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LISA - 19 January 2025
" I have already paid and fully charged the vehicle, so if I incurred another charge, I would like to understand why or how it happened to avoid this in the future. Here are the charges: £10.00 £33.62 £16.97 £60.59 (top-up) Not including 20% at my parents' house Motor Vehicle License Fee (on rent Shell/Tesla charge): £42.36 Total: £102.95 Miles Driven: 189 miles "
" We have received a charge and are unable to get an explanation from Hert regarding the charge -Motor Vehicle License Fee (on rent Shell/Tesla charge): £42.36 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 18 January 2025
" sort out insrance "
" no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 18 January 2025
" Was not be informed if you have 9 points you are unable to rent a Car! I was told there was nothing they can do and I'd lost my money. Be careful you've been warned!!! "
" Appalling service no help at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JANINE - 18 January 2025
" Your sending me a survey for a car I never hired show how much your processes don't work ? Please provide a refund for this hire asap "
" Got to desk and staff where most unhelpful. Didn't pickup car as we couldn't get the dvla check code right So would like a refund if possible but cannot figure out how to request this. Dollar agent advised it needs to be refunded by auto-Europe which seems impossible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ROBERT - 18 January 2025
" A rental that we barely used as driving it stressful. The car was driven only to our destination and to get to the airport for our return. We used alternative transport during our stay in Scotland "
" A 4 door car booked but none available.Entry to back seats was through a 'door' that required front door occupant to open front door and push front seat forward. Car given late by an hour without documentation of condition Manual drive booked but car was automatic. On return agent claimed small damage to one tyre which I could not contest as I had not documents sent by email. Nor was I sent photographs of damage by email "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 18 January 2025
" See above for comments about EUROPCAR. Very happy with the price I secured with AutoEurope for the two week rental. "
" Timely pick up by Courtesy Bus at Terminal. No waiting in line to process voucher and in and out in under 10 minutes. Nice clean car only 10,000 on the clock. Same when checking in, car signed off as undamaged within 2 minutes and on the bus to the terminals within 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANTHONY - 17 January 2025
" I have just re-booked a car with Green Motion for the coming week "
" Very plesent staff and lead to a fast and painless collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 17 January 2025
" I booked a car at a very reasonable price and there were no further costs on pick up. I had my own excess cover and a small holding charge was put on my credit card. Very happy and will use Auto Europe later this year for future hiring. "
" Overall I couldn't fault the process or the friendly, efficient staff at both pick up and drop off. The car I had hired wasn't available and I was offered an alternative. The car had an apology letter saying it hadn't been valeted which made checking the bodywork condition on pick up impossible. Advice was given to check it next morning before 10am and if any issues were found it could be reported at that time. Other than that it was a very hassle free service. Thank you Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GRAHAM - 17 January 2025
" Good value one way rental to Heathrow. Autoeurope excess insurance comprehensive and competitive "
" Vehicle upgraded by Avis and less than one year old. Avis drop off at Heathrow just off airport perimeter. 15 minute delay for shuttle bus to Terminal 2&3 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLINE - 16 January 2025
" Caitlin at arrival was welcoming and helpful. Drop off was smooth and easy. "
" Straight forward, professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BERNADETTE - 15 January 2025
" Great service Much appreciated "
" Always a pleasure Hassle free Professional & friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KATHLEEN - 15 January 2025
" The booking process was good. However anybody associated with Drivalia would be discounted for future consideration "
" I rang on arrival to be told 20 min wait to be collected. 40 mins passed and I rang again to be told they had no recollection of me. Over 1 hour later we were collected. The office had no staff only the driver who picked us up. It was in total disarray. We waited 30 mins for our car to be ready. Very disorganised. Even though I had purchased comprehensive insurance they tried to sell me their insurance. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 15 January 2025
" The only issue was with the windscreen wipers which made a noisy juddering sound when used. "
" Everything worked fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SALEH - 14 January 2025
" Smooth from start to finish. "
" Professional, helpful and easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 12 January 2025
" See 3 above "
" At drop-off, the staff member noted that the passenger wing mirror had light coloured marks on it. He said this required a damage report. I believe that the use of a decent cleaner and careful rubbing will remove the mark. I have written to complain and asked that the damage charge be reversed. I await a satisfactory response. In addition, I twice asked the young employee at drop-off to be given a copy of his photo of the damage -- and he assured me he would do this. He did not. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NIGEL - 11 January 2025
" good but fuel tank was not full "
" good but fuel tank was not full - policy was full to full - and tyres required inflation "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JOHN - 10 January 2025
" A E all ok But Hertz not. Reception swift and efficient but on return seemed to be adding as much as possible to price. Reception staff were not clear on problems of getting power for electric cars. Made out it was easy but we had no success at the three places we tried , one not working, one would not accept three different credit cards and one with cars in the electric spaces. Would not hire another--nearly caused divorce. "
" Felt like criminal on return. Car returned in perfect condition but made to feel guilty. Did not understand extra payments on return. Felt pressured to sign for extras, ....which included road tax ? and excessive electric charge. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 10 January 2025
" Have used them for many years, good service as usual. "
" The car I booked hadn't arrived so I was very happy to be offered a Mercedes instead. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 10 January 2025
" Quick and easy. No hard sells. Just efficient and friendly service "
" Staff at Manchester airport were helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MICHAEL - 10 January 2025
" See above "
" Straight 10s No waiting on collection Friendly guy on collection, who did not try and push on 'extras' which I didn't want. And everything was ready for me: I even had a choice of 3 cars to choose from:) Ross on drop off: friendly, professional and courteous I didn't particularly rate the car, but that is down to Mercedes not making that good a car not to Enterprise or the condition of the car itself which was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JACQUELINE - 09 January 2025
" Very straightforward and affordable, definitely recommend. "
" Very helpful team, thank you . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANNE - 08 January 2025
" Very efficient and friendly. I had a nail in the tyre and I would like to have heen told the final price by now, as I need to claim on my excess. "
" I really appreciated the upgrade. I wouldn't have got through the snow without it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 08 January 2025
" Was offered a 10% extra discount for the next time we book for the key fob battery failure. Very nice gesture, much appreciated "
" No problems apart from battery in the key fob. Had to replace it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JONATHAN - 08 January 2025
" Think about changing categories "
" Very efficient pick up and drop off this time. Offer was good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMISON - 08 January 2025
" I don't know what's requested here "
" Car return was confusing between north and south terminals "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ORPINGTON, GB - Reviewed by ADAM - 08 January 2025
" as above "
" Charles at the Orpington branch was great. Personable, communicated very well and was very friendly. He handled a lot of people by himself at the time I arrived and kept everyone informed and was very professional. I have just over 100 employees in my company and when I notice excellent service, I wouldnt hesitate to employ someone with Charles ability. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VIRGINIA - 07 January 2025
" Excellent. "
" Excellent service.Great cars and friendly staff.Great price,would not use any other car hire.Pick up and drop off so speedy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DONALD - 06 January 2025
" All good. the The rental had a 400 mile limit, and we only used 150 mile for the duration of this hire. Does this mean we have 250 miles in the bank? "
" Directions to the pick up point at Edinburgh/Waverley were not very clear. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PEDRO - 06 January 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GIORDANO - 06 January 2025
" Overall bad experience and very bad vehicle "
" Vehicle had not been cleaned, did not have screen wash, dashboard warnings for on vehicle, for instance cameras not working. Vehicle was 3 quarters full when picked up "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by GARRETT - 06 January 2025
" thumbs up "
" friendly helpful And efficient staff, hire car first class condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 06 January 2025
" Got a better deal than booking direct but was still treated by Europcar as if I was a direct customer so a good experience "
" I booked a manual Nissan Qashqai or similar but was offered an MG which I have found from a previous rental to be unsuitable (underpowered for 5 adults and luggage in the Cotswold hills). I was then offered a Qashqai automatic at no extra cost which was an excellent car but I don't think I should have had to complain to get it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JOHN - 06 January 2025
" Complaint in progress so not sure at this time whether to recommend. "
" Condition of vehicle on pickup was poor - not be cleaned and thick with dog hair on seats. Tried to complain, but no one in the office was interested in noting my complaint. Told me to come back to talk to a manager. Tried calling manager later, but phone not answered. Messaged Europcar and still waiting for a response. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by STEPHEN - 06 January 2025
" As always AutoEurope is my first choice "
" All went really well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 06 January 2025
" The on line booking price is a con trick. You lied about the actual price of the booking - such mal-practice will only last so long before you go out of business. And deservedly so. Goodbye "
" Green motion as such was a normal standard car rental experience. The booking through auto Europe was the issue. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by LEIGH - 05 January 2025
" Fast friendly value for money "
" Fast and friendly. I try to use them whenever possible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELAINE - 05 January 2025
" Very helpful and professional. "
" Personnel very helpful and friendly. We were also very pleased with the car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDRA - 04 January 2025
" I like the website info, especially having a Spanish licence, I like the email follow up and reminders, I like the voucher (except the mistake mentioned) and the telephone assistance when I wanted to extend my dates was excellent, including honest advice to do my own search for a cheaper option ( in the end yours was the best anyway). "
" There was a mistake on the voucher about pickup and dropoff. Gatwick South has an Enterprise counter in the terminal but your voucher said I had to get a shuttle bus (I asked several people for the shuttle bus and eventually found the Enterprise counter alongside Avis etc..). Also, I misunderstood the fuel policy. I took the car back with 1/4 tank as I understood from the Enterprise staff that's what is paid for, whereas it was 3/4. Anyway, that's an Enterprise issue but maybe it could also be a pointer on your system to explain such things. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JACQUI - 04 January 2025
" Was given misinformation about the need for a credit card. Took out full damage and theft protection insurance, Drivalia said they did not recognise this and insisted I take out their own insurance at great additional cost. "
" I had to postpone my trip by 24 hours. I did not want to cancel my rental which I had already paid for. I phoned Drivalia the day before my original booking date to explain this. They told me the car I originally booked may no longer available and I may have to pay an additional fee if the only cars available on the day were of a higher spec. When I arrived at the Drivalia office, they would not honour my original booking, leaving me £330 out of pocket, instead starting the booking from scratch and offering me alternatives that were nearly 3 times the price of my original booking. Prior to arriving in the UK I applied for and obtained a credit card as the website stated I needed one. In the end Drivalia said I didn't need a credit card because they pressurised me into taking their insurance. The whole experience has left me nearly £1000 out of pocket. Horrendous experience all round. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHIEDU - 03 January 2025
" I was disappointed to find out that the petrol was not full, though it was documented as full "
" The petrol level was about 85% full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SWINDON, GB - Reviewed by TRACY - 03 January 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by ZAHRA - 02 January 2025
" Perfect experience. Will be using Europcar again "
" Excellent customer service, vehicle was great (2024 plate and immaculate condition, great to drive) Booking, pickup and drop off was easy. Highly recommend, will be using again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JEREMY - 02 January 2025
" Ending up paying so much more than advertised. "
" The non acceptance of French credit card (visa cards) forced me to pay an extra insurance that more than doubled the overall price. I never had this problem with other rental companies. I'll never use it again. Its almost a scam forcing extra insurance on people "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by KEVIN - 01 January 2025
" Desk was not staffed when I returned car. "
" Dropped off car at airport, used Dropbox facility, however after doing this noticed car lights had not switched off automatically as they had done during rental. Tried to inform staff at desk, however nobody was around and nobody was picking up phone so had to send email advising Hertz that lights were on. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KIM - 01 January 2025
" Good. "
" Unfortunately the satnav did not work one day and I made several phone calls to the Birmingham number. I tried all options, including the roadside breakdown, and on each occasion held on till I was cut off. It meant that we missed out on a morning trip. Fortunately the satnav reset itself later in the day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KAREN - 31 December 2024
" All good apart from the extra charges which will make me hesitant booking again. "
" They persuaded me to pay an extra £150 for insurance even though I thought it was covered when I booked through Autoeurope? I also had to pay £70 for the week to have an automatic car. This additional £220 meant I did not feel that I received value for money. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 31 December 2024
" Always good rates on hire cars. You can pick the provider not just based on cost. "
" Still took a time to sort out the paperwork even though I had pre-registered and spoken to a Budget rep on the telephone prior to picking up the car. Out of 3 customers of which I was the first to arrive, I was last to leave. No priority line available. Car interior flooring was dirty. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ANDREAS - 31 December 2024
" It was a good and easy booking process. "
" It was a bit difficult to find the rental location. The signposting from Piccadilly Station could be better. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 31 December 2024
" Not a fan of 3 cylinder under powered cars but I guess that is what modern life gives us. Glad I didn't need to use the car in hilly and challenging areas. "
" Good service at both ends of hire. Staff very professional. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DUNCAN - 30 December 2024
" n/a "
" Jose, the Hertz employee at the counter, was fantastic. The car was not 100% clean, but it was OK. We thought the cost was expensive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 30 December 2024
" Not Auto Europe's fault - National are the guilty party "
" There was no rental. The booking office called 40 minutes before the pick up time to tell me they didn't have a car. After half an hour of anxious waiting they offered me a van that could only accommodate 3 including the driver which I felt wasn't a like for like replacement. I couldn't be more disappointed to be treated this was Gavin made the booking nearly 2 months previously. I'm still waiting for my refund and an apoology "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICHARD - 30 December 2024
" Everything works and works well. I have been using Auto Europe for a number of years and the service is first class.. "
" Hertz were excellent, car was ready and waiting. Staff excellent and return simple. One would like all services to be like this and it is the staff that make it so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by BRONWYN - 30 December 2024
" Bad experience, will never hire again. "
" Experience want very positive at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ROBERT - 29 December 2024
" Not the best !! "
" The Car was collected at night and it was dark. There was already extensive damage to this car in addition to a missing parcel shelf, meaning items left in the boot was always on display and at risk Hi, I do not agree with this damage report. The Car was collected at night and it was dark. There was already extensive damage to this car in addition to a missing parcel shelf, meaning items left in the boot was always on display and at risk of theft. On return I tried to explain to the associate "Nes " the poor state of the car. To be honest the associate was extremely rude and aggressive, My partner and I where honestly felt threatened by his behaviour. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JASON - 27 December 2024
" . "
" Staff were super efficient both on collection and return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by ANDREW - 26 December 2024
" Staff were friendly and helpful. Location was not ideal for me personally "
" The address given on the booking was wrong. It's was a short bus ride away (and free as I am a senior citizen), but when I got there and discovered the branch had moved I had to spend more than £12 on an Uber and it added nearly an hour to my journey. The staff at the branch said they had told Auto Europe several times that the branch had moved, but the wrong address kept being given out. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENDRIK - 26 December 2024
" This was my worst ever experience with any business. I will never ever make use of Auto Europe and Europecar "
" I had to pay a large amount of money when I collected the car at Stansted airport. I thought that I have paid the full amount when I booked the car BUT I had to pay a large amount of money before I could get the car.Money that I didn't budget for.The person at the counter try to explain that it was not the fault of Europcar BUT from auto europe. I was totally disappointed with the process but I had to pay the amount because I needed the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 23 December 2024
" A great car hire experience , for pick up and drop off. A great quick and easy service by the people who served me. Could not ask for anything more. Many thanks "
" A great car hire experience , for pick up and drop off. A great quick and easy service by the people who served me. Could not ask for anything more. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 23 December 2024
" see above "
" I am not the most technological of people, but the dashboard/controls of the vehicle were so complicated t took me three days to discover how to turn down the heating! :-) Provision of a users' manual would have been useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KENNETH - 22 December 2024
" It was an extremely positive experience and I have no hesitation recommending and commending Europcar at Manchester Airport! A mega THANK YOU, "
" I found Europcar excellent. Cashel who was at the Desk when I collected the car could not have been more helpful. He is definitely 5 Star and an Asset to Europcar. On returning the car Shakeel and Michael were superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 22 December 2024
" Very good rental company, highly recommended "
" Having used Alamo on numerous occasions, I find them to be very reliable and competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YASIR - 21 December 2024
" Auto Europe offered the car at excellent price. I'm definitely satisfied with my experience. "
" Always offers cars with high milage based on my experience from Hertz at London Heathrow. Car had milage in excess of 36000 miles. Only at Hertz LHR I get cars with such milage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by EDMUND - 21 December 2024
" All went well enough and no complaints... "
" Excellent team ..not least Ruta and Sombit Banerjee. Professional outfit ... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ELAINE - 21 December 2024
" Excellent value "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - 21 December 2024
" Very good experience "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KARNAIL SINGH - 20 December 2024
" I found them to be very good "
" I found the staff is very helpful and plight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 19 December 2024
" Great service. Highly recommend. Would love free wi fi in the rental area to assist with any unforeseen problems. "
" Fast and efficient at pick up and drop off. Great car. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NATER AUGUSTO - 19 December 2024
" I have never seen bad service like this. The car I reserved was not given to me, the place to pick up the car is difficult to access... "
" I have never seen bad service like this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by IAIN - 19 December 2024
" Whilst it's always best to shop around at the end on a number of times I've ended up with autoeurope "
" Great price and excellent company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 19 December 2024
" Very friendly counter staff. Near-new vehicle in great condition "
" Very friendly counter staff. Near-new vehicle in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MARK - 18 December 2024
" Great service "
" Sixt staff are always very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by SARANNE - 18 December 2024
" All good. "
" Friendly, efficient staff on pick up. Office closed at return but instructions for drop off box clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 18 December 2024
" I did not get to lease my car, I was only informed at the kiosk on the day of pick up. Terrible experience and unsympathetic customer service. Will not use again nor recommend to anyone. "
" I did not get to lease my car, I was only informed at the kiosk on the day of pick up. Terrible experience and unsympathetic customer service. Will not use again nor recommend to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by BILLY - 17 December 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARLTON - 17 December 2024
" I've used AutoEurope for many years. I probably will continue to use in the future "
" Everything was great with the car and the Hertz team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 17 December 2024
" Bhx staff are great but someone in the office is not, see the above comment "
" Some time ago I used two car hire companies at BHX. I stopped using them because of fraudulent claims, which I won. Since then I have used Europcar at BHX and have had excellent service from the many staff. As I travel through BHX ten times a year I regard them as friends and they also treat me as such. It is good to be recognised and greeted when I arrive. Unfortunately I have received an invoice from yourselves for some service of which I have no knowledge. Is this the start of Europcar trying it on ? or is it an error on your part. I do not wish to change car hirers again because of the staff at Europcar BHX. I therefore suggest that you find out what the charges are for and reinburse me as soon as possible as I will be hiring a car again at BHX in the near future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by JOANNA - 17 December 2024
" Felt like I was being conned. Kept most of the deposit without explanation. "
" Didn't answer the phone (5 times) & had consequently given my booked car away by the time I arrived, replaced with a much smaller one, after waiting 3 hours. Deposit amount changed from £250 to £700 between booking & collection, unless I paid extra insurance. Mansplaining all the way. Genuinely awful. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALBERTO - 16 December 2024
" Definitely reliable. "
" My experience with SIXT is very positive. They have shown great customer care with concrete actions and quick response times. They listen to potential needs and respond promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by STEVEN - 16 December 2024
" It's good value. My only issue is the app keeps crashing and seems to be getting worse. "
" My main issue is that it should be clear in the booking that at East Midlands it is a very long walk with no cover from the terminal to the hire car Village and the airport cancels the bus during the winter months!! if it rains you get very very wet and it's at least a 15 minute walk with luggage. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by DUNCAN - 16 December 2024
" I don't want to fill this! "
" I always try to use Europcar though if there is a significant price difference, I will go to another provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERALD - 16 December 2024
" See paragraph 3 above "
" When we arrived at Gatwick to collect our agreed hire car we were refused on the basis of a soft check. No other explanation was provided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EXETER, GB - Reviewed by RISHABH - 15 December 2024
" GOOD CHEAP PRICES "
" Great no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by ROGER - 15 December 2024
" Good service given by staff , car was ideal for my requirements would reccomend. "
" Every aspect of the experience was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NICHOLAS - 15 December 2024
" All good. Could just do with 'Dollar' being included in the car hire sign at Glasgow Airport (you go to the Hertz desk) as it can lead to confusion/ "
" It all went perfectly well. As I visit my daughter a few times a year, I am likely to use Dollar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PETERBOROUGH, GB - Reviewed by ANGELO - 15 December 2024
" Ikhlass has been very helpful, professional and efficient. "
" Ikhlass has been very helpful, professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 15 December 2024
" Great fully electric car. I would use a hybrid next time as we found it quite difficult to charge . Not being used to a fully electric we found charging took a long time, even on the fast charging points. Eg: on our journey to drop off at LGW empty. We had about 20 miles to spare and thought that would be sufficient from Cheltenham. Half way there we had to re charge which took two hours. If we were flying out we would have missed our flight! Luckily we were catching a train into London. It would be good if the staff could explain to customers who were not electric car experienced the slight difficulties of using them. Sorry to rant on. We suppose it is our fault for not doing our homework Thank you to rhe staff at Hertz for being so kind and helpful. Brian and Carolyn "
" Staff at Herzt superb as usual. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by LAUREN - 14 December 2024
" Great from start to finish! "
" Ben at Alamo was brilliant! From start to finish he was great and helped me so much! After a chipped windscreen I was incredibly upset and worried returning the car - because I had the adequate cover everything was fine! Ben made sure everything went smoothly and I would recommend to anyone! Thank you Ben! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 14 December 2024
" As above "
" Very helpful staff. Pick up and return was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SIMON - 14 December 2024
" Overall it was probably the smoothest car hire experience I've had for years. Very professional. "
" Fast and efficient service. Nice staff, plenty of choice and some great upgrade options for cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JACQUELINE - 13 December 2024
" Just excellent ! "
" Excellent customer service , and a very straightforward process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DACID - 13 December 2024
" After a long trip it is great to turn up to collect your car and everything to be as smooth as possible, with a smile and pleasant helpful staff. Great service "
" Extremely friendly helpful staff. Very fast pick up procedure excellent service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELANIE - 12 December 2024
" See above. "
" I have hired a car from Hertz a few rimes recently. On two occasions, within a few hours of return I have been emailed with a list of damages and quotes for repairs which were not mine. I have had to email back asking them to refer to their collection report which clearly details the damage already present on the vehicle. Hertz have then cancelled the claim. This has been stressful and I do not need the extra hassle after a day at work. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by IAN - 12 December 2024
" Carl is a great guy. "
" Carl is a great guy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAMID - 12 December 2024
" AutoEuropa is a great car rental broker. I have always used them whether I am looking to rent a car in the UK, Europe or in the US. They save me the hassle of negotiation with rental company about insurances and give me peace of mind to be there for me if the rental did not go as smoothly as expected. Well done AutoEurope. "
" £200 was retained from my credit card at the checking- in counter. On return of the vehicle in the same condition as it was received and full of fuel, I expected the £200 to be released soon after. To date at the time of writing this review the money has not been released. How long does this process take? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 12 December 2024
" x "
" Vehicle was great, other than previous renters had been smoking in the vehicle. I did not notice it until I put the heater on, I had to purchase fresh air deodorisers . I phoned in a complaint to Darren at the LGW location when I reached my destination at Midhurst. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by ANNE - 12 December 2024
" I have no issues with Auto Europe .., I have used them many times . Enterprise absolutely disgusted with . "
" I dropped the car off at the appointed time Monday . After checking the vehicle numerous times the employee said he found 2 scrapes on the front driver side . I told him absolutely did not cause this and was told the manager would call me the next day ( still has not happened ) . The most distressing thing is that they have taken £1300 in top of the £200 deposit and told me it could take 90 days to sort out . "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LUTON, GB - Reviewed by JEAN - 12 December 2024
" Efficient process and good rates. Only issue was the time getting to the airport on the AirParks bus early in the morning with little time to spare. "
" Efficient process and good rates. Only issue was the time getting to the airport on the AirParks bus early in the morning with little time to spare. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUTON, GB - Reviewed by BILLY - 11 December 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 11 December 2024
" . "
" It was all good, but I thought they were a bit heavy handed on the attempt to sell me more insurance. I had already bought the full cover from you, and I told them that, but to no avail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RIJA - 11 December 2024
" I got charged more than I signed up for with no explanation why. Also it took forever to get the car even though I arrived 10 minutes early. I was there at the counter for an hour before I finally got the car. The service desk people showed up late and hadn't organized at all. He didn't have his cars sorted. He also asked for a lot of information that I haven't been asked before about including where I reside, all my flight details, passport details, licenses, etc. I've rented from many car rental services across North America, Europe including many times from London including London City Airport and no one has ever been so intrusive and asked for so much information nor has anyone taken so long. He didn't seem to know what he was doing. Then he lied and made it seem he was giving me a free upgrade when instead he was charging me 60 GBP more for another car which I hadn't asked for. That wasted another 20 minutes. Honestly either this person is a bad hire/badly trained or this is just how bad Europcar always is. It was a terrible experience and I missed my appointment because of all the delays. Also why did you charge me 20% more??? There's no explanation of the charges. I got the final price and did not use anything else. "
" I got charged more than I signed up for with no explanation why. Also it took forever to get the car even though I arrived 10 minutes early. I was there at the counter for an hour before I finally got the car. The service desk people showed up late and hadn't organized at all. He didn't have his cars sorted. He also asked for a lot of information that I haven't been asked before about including where I reside, all my flight details, passport details, licenses, etc. I've rented from many car rental services across North America, Europe including many times from London including London City Airport and no one has ever been so intrusive and asked for so much information nor has anyone taken so long. He didn't seem to know what he was doing. Then he lied and made it seem he was giving me a free upgrade when instead he was charging me 60 GBP more for another car which I hadn't asked for. That wasted another 20 minutes. Honestly either this person is a bad hire/badly trained or this is just how bad Europcar always is. It was a terrible experience and I missed my appointment because of all the delays. Also why did you charge me 20% more??? There's no explanation of the charges. I got the final price and did not use anything else. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 10 December 2024
" Great price, location very close, very impressed "
" Staff very professional & friendly, cars great value, fantastic location for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCUS - 10 December 2024
" quick and easy. new vehicle "
" quick and easy. new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THEVASAGAYAM - 09 December 2024
" Very satisfied. I have constantly used Autoeurope for over 15 years "
" From collection to return the Europcar service was professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 09 December 2024
" The booking process and everything else worked great as usual. "
" Generally good but I had a problem and found it impossible to contact them. Still waiting for customer services to get back to me (even though it is now too late). Phone says to email which I did on the 28th as I couldn't drive the car and wanted to change the driver. Eventually had to drive with a bad knee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NOEL - 08 December 2024
" Good service as ever from AutoEurope. Communications and documentation were clear and effective. "
" I arrived at Europcar and queued for 15 minutes before eventually being assisted by a friendly guy who asked for all my details (which must have been already available from the booking). He then spent 5 minutes trying to upsell me additional insurance cover. I had already taken additional Collision Damage coverage and Theft Protection from AutoEurope but he insisted that this was insufficient. Even though I declined Europcar's additional insurance cover, he continued to pressurise me into buying it. I repeated declined until he stopped offering it. He then proceeded to try to persuade me to upgrade the car to a "nice Audi Q5 or Mercedes SUV" for only "£40 or £50 a day". Again, he persisted with trying to upsell the upgrade even though I insisted that I did not want it. He then gave up and said he would go and "try" to find me a car. He returned and said he had found a Honda Civic but it would need to be prepared and would take around 20 minutes. So, despite booking the car more than 2 months before, Europcar were unable to deliver what I had paid for. He then said that I could have a small Skoda Fabia if I was in a hurry to leave. As I wasn't prepared to spend another (minimum) of 20 minutes waiting, I took the small car (despite having booked a "Vauxhall Insignia or similar Standard SUV". I had options of renting my car through other suppliers, at a cheaper cost. I chose Europcar on the assumption that they would deliver a professional service. How wrong I was. I will be avoiding Europcar for all my future rentals. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PAUL ANTONY - 08 December 2024
" Auto europe are good but Europe car so so "
" The only thing I don't like is that that it takes to long for my insurance deposit to be returned. Why so long???? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NEETIGYA - 06 December 2024
" The entire booking experience was sleak and quick. I would reconsider booking via auto Europe in future. Thank you team. "
" I am disappointed with the inappriate late fees charged by the hertz despite their staff acknowledging the known electric charging issue with Jeep model. I was late by few mins as after charging the car charging cable didn't come out of the vehicle and it took me 40 mins to get the issue sorted. The response times from their customer service team is slow and not very customer friendly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 06 December 2024
" Happy with my rental with Alamo "
" Friendly staff on collecting and returning the hired vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 05 December 2024
" Good price and service "
" All went smoothly, apart from the windscreen washer fluid being empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 05 December 2024
" Good but found no puncture repair kit in the car. Europcar wanted to see us breakdown cover which used to be free. Another extra cost "
" Have used Keddy /Europcar many times and always been good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 04 December 2024
" As above "
" All went smoothly just don't know why I was charged £22 after returning the car. I had previously pre paid the full amount. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
STOCKPORT, GB - Reviewed by IGNATIUS - 03 December 2024
" I shan't be booking with them ever again. "
" When I collected the car, the fuel tank was not full. I returned the car with less than 2 miles to that on collection. After emailing with photographic evidence, I was informed that their IT system showed full tank on collection. This was incorrect and not true. I was, therefore charged lots extra than the shortfall by 2 miles. Very disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAMILLA - 03 December 2024
" A very good experience! "
" Exceedingly organised and helpful. Slick and quick handover both arriving and departing from Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by REBECCA - 02 December 2024
" The pick up and drop off was very straightforward "
" The staff were very helpful and polite. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHEFFIELD, GB - Reviewed by ROGER - 02 December 2024
" See above - the company were terrible in how they dealt with us and we had no way of getting help via Auto Europe that we could find out. "
" We did not get the car we booked. We weren't kept updated with the delay in it being returned to the company and eventually had to go to the site to debate this. There was no solution other than to take a smaller car (of no use to us as we have one and wanted a larger car for a long trip), no willingness to give a rebate, and the manager would not even come and speak to us. We eventually negotiated a discount on our next booking but we may well not use it as they are clearly operating on a knife's edge and you cannot be sure you will get a car. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
EDINBURGH, GB - Reviewed by FION - 02 December 2024
" Autoeurope are thieves - refused to refund me even though Drivalia went against their own policy "
" I was refused a car, even though I presented a credit card - their policy was not adhered to. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by DAVID RICHARD ARDEN - 02 December 2024
" Efficient and helpful "
" Great experience. Polite and convenient. My only comment is that inspecting the car when taken on was in a relatively dark area - the drop off inspection was under glaring lights! There were no issues but it was hard to see during the initial inspection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 01 December 2024
" Very good "
" Very good overall all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by SEAN - 29 November 2024
" Good customer service. Explained everything in detail. Upgraded car at a great price. I will definitely be a returning customer. "
" Great service and price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by CHRISTOPHER - 28 November 2024
" Good service! "
" Not pressed for extras! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SHAHZAD - 28 November 2024
" Straightforward to book "
" Easy to organise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 28 November 2024
" Poor "
" The lady never told us the price including extras and it was a complete rip off. Went from £125 for 3 days to £266!!!! Only saw the invoice online after 2 days and then too small to read! "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by ANTHONY - 26 November 2024
" As above. "
" Staff are always very professional and friendly too. Stress free and quick service. I strongly recommend Drivilia Downtown location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EASTBOURNE, GB - Reviewed by CYNTHIA - 26 November 2024
" This is my third time. Good, as before. "
" This last car was rather scruffy but ran well enough "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KARNAIL SINGH - 26 November 2024
" I found Hertz to be very good "
" they are very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BRYN - 25 November 2024
" Horrible I felt scammed "
" I feel like I was scammed . The pick up shuttle was fine the person helpful . At the depot they said I could not use any of my 3 cards to pay the deposit . On the front part of the voucher it refers to a security deposit secured by credit card . It does NOT there stipulate the restrictive nature of the cards used by green motion for deposit . It is in the small print on one of the 5 or 6 pages . They said the only option was to pay an extra £45 per day / ( nearly £200 extra ) using the cards they would not accept for deposit . I phoned your customer service who simply told me I should have read every single bit of the terms and conditions . They agreed it was not clear on the main page of the voucher . I then hired a car from hertz for very much less than green motion additionally asked for , and not much more than I had paid to you for 4 days £63 . I believe it is a scam you should not be using green motion "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by SAMUEL - 25 November 2024
" Would definitely recommend "
" Staff very pleasant and helpful upgrade to car we had hired,very pleased with service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH - 24 November 2024
" Dreadful company to deal with. Never again! "
" As usual, charging for damage that existed when vehicle was collected just to increase their revenue. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by RUSSELL - 24 November 2024
" Super "
" Brilliant service, very friendly staff, lovely car and easy drop off. Couldn't have been better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 24 November 2024
" Friendly staff, well organized "
" Well organized and car was exactly as booked. Card system was not working so authorization had to be done manually which took time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PATRICK - 23 November 2024
" Auto Europe worked well for us yet again. "
" Brilliant. Very nice car at a surprisingly affordable cost. And the staff were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 23 November 2024
" Please see my comments at 3 above. "
" Very disappointed at the pickup. We were subject to severe pressure to purchase the additional excess insurance and the potential dire consequences if we did not purchase the additional insurance. We asked about the CDW we had included and the member of staff was not able to explain what this was. While there we went on line and purchased our own "excess insurance" cover which cost 10% of the price quoted. The member of staff attempted to dismiss this and said it would probably not give us adequate cover and attempted the hard sell again. We were quite disappointed with the whole pick up experience. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUTON, GB - Reviewed by NEIL - 23 November 2024
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARGARET - 23 November 2024
" Happy with Auto Europe. Good prices. "
" Had to take Hoppa to GM office, took 30 minutes because bus stopped at several hotels beforehand. Hotel now houses migrants. Inside of windscreen was smeared and made driving into the sun difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARTIN - 22 November 2024
" Because I called up on the previous day of rental 25 hours before booking and wanted to take cat then but your person said I needed 24 hours notice. Then called from hertz and another one of your people told me 48 hours notice. Some staff tracing needed. Be aloof that experience I will not use your company again. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIGRIN - 22 November 2024
" All of the above that I have responded in question 3. You sold me a complete dud from what was requested. The fact that I asked for an airport pick up, but got a rental 40 minutes from the airport with a courtesy bus service that only went hourly. I paid you for a waiver of the excess which was not worth the paper it was written on. Its a very poor show on your side, and will actively tell anyone and everyone never to use your company again or Green Motion. Strangely enough I met a Hertz courtesy bus driver at the airport who was so helpful and went out of his way to provide assistance to me when no one could help me find where I needed to go from the terminal to get the car. This gentleman, certainly sealed the deal for me to use Hertz next time "
" Green Motion is 40 minutes from the airport terminal, with a courtesy bus ride which is only hourly to get to the pick up point. I then spent over an hour waiting to see one of the two counter staff there were three people ahead of me. I was then told I had to pay another 30 GBP a day to Green Motion to waive the excess as the extra insurance I took from you for was nul and void. So I spent over 300GBP which is outrageous for a Peugeot 308 for a 5 day rental. When I eventually got the paperwork done, I had to walk in the dark to the back of the hotel not a pleasant experience in a rather dodgy area to get the car. Here I was told by the counterstaff that the car was at the car wash and I would need to wait a further 20 minutes. Eventually I was given the keys with no explanations from staff of how anything works. It was a dimly lit car park, so it was too dark to do my usual video walk around the car to check for scraps bumps etc which I always do for my own piece of mind, and I was told by the staff all was ok and not to worry! When I came to drop it off, It was like the third degree with an indepth look at eveything in and on the car, which was a complete contrast from the pick up. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JENNIFER - 22 November 2024
" Great experience. Will be using them again. "
" Dropped the car off with Tusan who kindly took my heavy case out of the boot. He was so nice and gave me directions to the airport hotel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JULIA - 21 November 2024
" Very easy to book the car rental; efficient and friendly service collecting the car. I was upgraded to a better vehicle; which performed very well. Staff member who checked the vehicle on return was very pleasant and efficient. Overall a 5 Star experience. "
" Very easy to book the car rental; efficient and friendly service collecting the car. I was upgraded to a better vehicle; which performed very well. Staff member who checked the vehicle on return was very pleasant and efficient. Overall a 5 Star experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 21 November 2024
" Everything very efficient "
" Would have preferred a full to full fuel policy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEON - 21 November 2024
" I felt like I had been promised one thing and then, when payment had been made, that the output was far below my expectations. Sadly, as I am renting cars at the moment all the time. "
" I booked through an agent. While booking I chose a small SUV, I had choices through Skyscanner for differnt vehicles but chose this one as it met my needs. On confirmation the Car shown in the process was different to the one ordered and was provided was a Jeep EV. I did try and call Heathrow branch several times unsuccessfully prior to arriving without success. On arrival I spoke to the counter staff who said that in order to get a petrol car of a similar size the cost was an additional £144 which was 150% more than my original payment. Safe to say that I was not happy but had no other option as I needed to drive a distance that evening. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by GARY - 21 November 2024
" No complaints at all "
" Always fantastic staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 21 November 2024
" Very smooth from booking to rental. "
" Smooth. Car picked up within 5 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 19 November 2024
" Never have any problems with Auto Europe bookings "
" Easy pick up and return - all very easy and no looking for minuscule scratches on return! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GORDON - 19 November 2024
" Totally ripped off with the additional insurance. Quoted a price but vastly inflated when I received the final invoice, it turned out to be £155.38 for 3 days which was 3 times the cost of the actual car hire! Feel conned and would never use Keddy again which is a shame because the car was really good and the drop off easy! "
" Totally ripped off with the additional insurance. Quoted a price but vastly inflated when I received the final invoice, it turned out to be £155.38 for 3 days which was 3 times the cost of the actual car hire! Feel conned and would never use Keddy again which is a shame because the car was really good and the drop off easy! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 19 November 2024
" Easy to expedite. "
" Car damage report had not been updated on pick-up, therefore condition score downgraded to 9. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTIN - 18 November 2024
" Never had any problems with Auto Europe. Easy to book. "
" It took over half an hour to get the car, despite the fact that I was already in the system. It's now the third time that Europcar is trying to charge me for previous existing damages. Thankfully I have taken pictures on pick up. However it is still annoying that they try this. Will rather choose a different rental company. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by CHRISTOPHER - 18 November 2024
" Easy to book, modify if needed, works well. "
" Courteous efficient well organised with personal service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DEREK - 18 November 2024
" Good "
" Disappointed that the car only has 10 miles of fuel in which meant l had to drive in the wrong direction from my expected travel to get fuel first. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by MICHELLE - 17 November 2024
" See above "
" Easy pick up and drop off. Will use again. Did have to replace battery in key card though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by BRIAN - 17 November 2024
" Always get a good range of quotes from Auto Europe, although my wife has been blacklisted through no fault of her own. "
" Car had high mileage, more than 33,000 miles and driver's side heel pad in carpet was worn and loose, could be quite dangerous in an emergency. Rear parcel shelf strings we missing, so difficult to put suitcases in boot without someone to hold parcel shelf up. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ABERDEEN, GB - Reviewed by LESLIE - 16 November 2024
" Easy booking "
" Excellent service from counter staff at collection and return (Josh) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 15 November 2024
" No complaints "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 15 November 2024
" everything worked well. "
" it was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPIRIDON - 15 November 2024
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEDFORD, GB - Reviewed by KAREN - 15 November 2024
" Not sure. We actually could not take the vehicle as there was an issues with the driving license. I have tried to get a refund but am getting blockers. I cannot see a refund process with you. I need my money back please, asap. "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LIHUAN - 15 November 2024
" not good "
" regarding to additional driver fee, National always said need to charge more than your confirmation mentioned. Need more time to explain and they asked me to contact you for any refund. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by SCOTT - 14 November 2024
" Disappointed in Alamo "
" Car had a bad smell inside and also was not clean "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CATHERINE - 13 November 2024
" I can't add any more really. I had a great service and would happily book again through AutoEurope with Keddy/Europcar. "
" I can't add any more really. I had a great service and would happily book again through AutoEurope with Keddy/Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by HAZEL - 13 November 2024
" Easy and hassle free car hire. "
" All went very smoothly when collecting and returning the car. The staff were all very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 13 November 2024
" very easy, clear comparison and easy to book "
" car could be a nicer colour, fewer scrapes. hertz was fine but could be closer to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by DARREN - 11 November 2024
" Very disappointed "
" Rented the car to drive from Birmingham to Bournemouth. 20 minutes into the drive it started raining, the car needed new wiper blades as the just smeared my direct view of the road.This made the whole journey a very unpleasant drive as it rained for both legs of the journey, not what you expect when u rent a car.also the change oil warning light came on at the start of the return leg and I wasn't offered transport when I returned the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LONDON, GB - Reviewed by MICHELLE - 11 November 2024
" Great experience as always "
" The representative who helped me was very knowledgeable and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAWN - 11 November 2024
" Good experience. "
" Car was in good condition and clean. Collecting the car took far too long and was hard work. Returning the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MAURICE - 11 November 2024
" See above "
" Charged £307 for what they said was a small dent in wing that I said was impossible to see "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by INAKI - 10 November 2024
" Hertz at Birmingham airport no good this time "
" Polestar 2 was amazing to drive. Unfortunately, the car condition was filthy inside. I mentioned it to the Hertz staff and their answer was that they considered it "professionally cleaned", full stop. Replacement car refused, I was offered a cancellation of the agreement at no cost if I wasn't happy, which was border line insulting as I they knew I needed a car to continue my journey. They did, at least, agree to add all the pre-existing damage that was missing in the contract paperwork "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWQUAY, GB - Reviewed by ROLAND - 10 November 2024
" There is little point booking cars that you then can't pick up - as only at that point is a check done on the driver. If like I did, you fail the check for no explainable reason you have wasted time and money booking a car through Auto Europe. "
" For some (unexplained) reason I failed their check up at pick up and they couldn't hire me a vehicle. As a result I had to hire one at Enterprise next door. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by KARINA - 09 November 2024
" The team were exceptionally friendly abd helpful, especially with advice about picking up from the station and avoiding parking fines. They also took time to ensure i had the right insurance cover, helping me avoid bring double insured. This friendliness and helpfulness is why I'll return. "
" The team were exceptionally friendly abd helpful, especially with advice about picking up from the station and avoiding parking fines. They also took time to ensure i had the right insurance cover, helping me avoid bring double insured. This friendliness and helpfulness is why I'll return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SERINE - 08 November 2024
" I have not even imagined a car rental process could be this seamless, efficient and pleasant. We were thoroughly impressed. If only other airports/counters could be this easy... "
" Absolutely impressed. Best deal, efficiently run office by professional and kind gentlemen. Nothing to fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKHAIL - 08 November 2024
" All good "
" Everything was good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 07 November 2024
" Extremely satisfied, would recommend Auto Europe "
" Used Auto Europemany times, extremely satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 06 November 2024
" As above "
" I asked for a specific type of vehicle but was given something similar,The vehicle had damage although I was informed of it. i asked for a manual and was provided an automatic "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by GARY - 06 November 2024
" Another great experience with Auto Europe! "
" Another great experience with Keddy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOANNE - 06 November 2024
" Good communication and efficient process "
" Very efficient check-in service, even let me pick-up the car earlier than planned. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by VALERIE - 06 November 2024
" Overall very happy with the service "
" Received a larger car than expected so I was impressed with what seemed to be an upgrade. Not happy about an additional charge of £31.42 / €38.66 that appeared on my card after the return which I'm querying with Keddy as I wasn't aware of this charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by WIJENAYAKA ARACHCHILAGE HASITH - 05 November 2024
" Very bad they are thieves. "
" Very very bad experience with unprofessional staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JAMES - 04 November 2024
" Collection process was unacceptable. "
" Had to wait 50 minutes for their shuttle bus when it was supposed to be every 25-30 minutes. Their receptionist was very brusque and dismissive. When you tried to phone them they didn't answer the phone for AGES. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by LAURENCE JAMES - 04 November 2024
" as above "
" Issue we have is that the booking was made with clear £1200 excess and full insurance. Counter staff advised excess £2500 - more than double!!!! The additional insurance that was pushed was more than the hire cost. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MATTHEW - 04 November 2024
" Usual fab car and fab staff. "
" Shocked how long it took to get to terminal at a small airport from a top quality car hire firm. The wait for transfer bus interminable. Glad we weren't tight for flight. You need to advise people how long it takes!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 04 November 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEVEN - 04 November 2024
" The whole experience was quick and easy. Tony was great fun and looked after my daughter very well. "
" Pick up at Liverpool John Lennon Airport was fast, and Tony was great fun on the drive back and at check in. He treated my 11 year old daughter very well, and made a great impression. Check in was quick, and vehicle was clean. When we arrived at drop off Tony did the check in which was very quick and had remembered my daughter's name. Again he was good fun on the drive back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ANTHONY - 04 November 2024
" Loved driving the Polestar 2 but the low down windscreen/door shape means it might be hard to get in and out for elderly people. Bit confused but the invoices afterwards. We pre-paid in case car not charged - it was partially charged when returned but the invoice suggests there is an amount due? Can't read it properly on my phone. "
" Great car. Pick up experience quick and efficient. Didn't feel 'hard sold' like other rental car companies sometimes do. Could have done with a better explanation of charging the car as never used an electric car before but we got there in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - 04 November 2024
" As always very easy to book. The details of the vehicle to be hired are always clearly stated. "
" The employee at the drop off was very helpful in dealing with the condition of the vehicle, saying there were no problems. This is far better than dropping the key in a box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 04 November 2024
" Pleased overall, would book again, but price conscious. "
" Brilliant communication and able to add details before pick up, so everything was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CAROL - 03 November 2024
" Easy to book and understand what is required. "
" Great location to the airport and the courtesy transport to and fro from car hire site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 03 November 2024
" Easy to book with very clear instructions at booking and on the booking form as to how the hire firm (Budget) might try and sell us extras, plus clear about the deposit, and I'm glad that Budget honored this. "
" I had several contacts before the booking to provide extra information, including phone calls for the "are you sure you don't want the extra excess insurance". Thankfully staff didn't try and sell us this on pick up - there were a few other agencies doing the hard sell on the extra insurance when we arrived at the airport, so this was appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEPHEN - 02 November 2024
" All good "
" very efficient and quick "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by GRAHAM - 02 November 2024
" Good sevice "
" Very friendly welcome when picking up the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by VICKY - 02 November 2024
" I booked the car online in Australia and everything was very easy to follow. I did email with some questions about picking up at Gatwick Airport and these were answered within 24 hours. I am very impressed with professional way everything was managed. "
" This was my first experience booking a car with Budget through Auto Europe and definitely will not be my last. Right from booking the car months earlier in Australia, through to pick up and drop off at Gatwick Airport, I had a very positive experience all round. The staff I dealt with were all very good. For years I have used another car rental provider, but will definitely be looking to use Budget next time I am in the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 02 November 2024
" Wouldn't use green motion again to be honest. "
" Bus service from stansted airport to pick up location at Novotel only every 30 mins, lots of waiting about. Paperwork at pick up arduous. Confusing and hard sell on insurance options. Insurance was extremely expensive. Drop off office only opens at 0600 which is strange and awkward for an international airport which starts flights around 0500. Hire car office isn't in the hire car village at stansted. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by NICHOLAS - 02 November 2024
" An excellent experience from start to finish. "
" Very easy. Everyone was very polite and helpful. Very quick for both pickup and dropoff. Quality and presentation of vehicle was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by LLOYD - 02 November 2024
" great service all round "
" The pick up was very quick and the staff were extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 02 November 2024
" See above comments- I don't know if it's an AutoEurope issue or Green Motion, but it need to be resolved. I'm happy to be contacted for more information/ detail of the experience, but only to improve this. I don't want crap excuses. I haven't take it further, but if I haven't heard back by 8 Nov, I'll have to contact various networks to get the message out to avoid other people having this unacceptable treatment. "
" You need to be clearer on whether you will hire a car to someone BEFORE they arrive to collect the car! It was only on arrival I was told members of the Armed Forces cannot hire the cars. There was no proper explanation. The assistance to resolve the situation was poor, to the point of just wanting me out of the way. The situation was only resolved because I made it clear I wasn't going elsewhere until I had another vehicle arranged, which the office was not prepared to help with. A call to their director was what enabled the hire to go ahead. However, as the director is not the underwriter, I'm I sure how this was allowed. Yes, I got a car, but it was not a pleasant experience, and the discrimination towards members of the Armed Forces using your services for personal use is unacceptable. When I have spoken tonpeople, they have been horrified, woth many saying we should be given a discount, not to be barred from your services. A quick Google search shows that GreenMotion were offering Armed agorces discount a few years ago. So what has changed?? "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANNETTE - 01 November 2024
" Disgraceful. Stressful. Unacceptable. "
" Firstly we didn't have the car we booked available . Upgrade was not acceptable. We wasn't in a position to take an electric car. Manger wouldn't front to deal with very very unhappy customer and left it to the desk staff to sort out. Who was unable or willing to compromise. After flying all the way from the other side of the world , and needed a phone to discuss with company we booked car through. Green motion would not help at all. After 1 hr of arguing. We where finally gave a car .it was very stressful unnecessary. And left all parties very upset and disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PETER - 01 November 2024
" A stressful experience for everyone concerned but Bonnie kept her cool throughout and helped get us on the road "
" Computer system down when we arrived and people advised to try another company but most were closed by then "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIODRAG - 01 November 2024
" Deposit is higher than most "
" Keddy is generally more expensive "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GORDON - 01 November 2024
" Easy, quick and the car was okay "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAH - 01 November 2024
" Smooth "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWPORT, GB - Reviewed by CHRISTOPHER - 01 November 2024
" Excellent value was exactly what i needed and a convenient location for me "
" Excellent value was exactly what i needed and a convenient location for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SCOTT - 31 October 2024
" I like Auto Europe's ability to cancel up to 48 hrs prior to collection (plans can change unexpectedly). "
" I have used many times before and I continue to be very happy with their staff, vehicles and value for money.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANN - 31 October 2024
" The vehicle we allocated was a much better model than we had booked. "
" Should be clearer on the contract that a Passport is required as a form of ID. Would be helpful if the location of the depot is clearly signposted from Piccadilly Station car park. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by MARKEL - 31 October 2024
" As above "
" I asked for a diesel Qashqai and I was given a petrol MG. Costed more on fuel. Car had issues on the way, shaking and had to call AA as advised by Europcar staff. After AA technican arrived, drove the car, switched the car off for 10 minutes and switched the engine back on, the problem went away. But it meant we were delayed and missed our ferry crossing to the Isle of Wight. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by CHRISTOPHER - 31 October 2024
" The car that I wanted was at the airport, at a reasonable price. There were no issues. "
" The pickup and drop off was very easy, with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 31 October 2024
" I was disappointed with the car rental company. I often rent cars through another platform and have an overral better experience. "
" The staff were unhelpful and unfriendly. The car was dirty and they only gave information if asked. Such as the tank being only an 1/8 full, which meant my returning to ask and then only being informed it was return with as much fuel as you leave with. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LONDON, GB - Reviewed by STUART - 31 October 2024
" All smooth except for one clarification about transporting car on a ferry within a single country. Insurance was for anywhere in Great Britian but Auto Europe staff seemed to struggle to understand that the Orkney islands are part of Great Britain but would require a ferry ride to visit. "
" Excellent customer service at pickup (LHR T5) and drop off (LHR T2) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELISSA - 30 October 2024
" We will definitely continue to book future hires with your company. Great service thank you "
" The lady who sorted our car collection was really friendly and professional a delight. Loved the car and hassle free service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 28 October 2024
" Despite the delays of many flights that day the staff were very helpful and polite. "
" Unfortunately the flight was delayed and I ended up paying a late arrival fee, however this was beyond the control of Autoeurope and Drivalia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ALEXANDER - 28 October 2024
" I have to make a clear distinction between auto.europe.com and Europcar. I reserved the car at auto.europe.com, the process was handled by Europcar. I am very satisfied with Europcar, especially with the very friendly, competent and helpful staff. Not with auto.europe.com or with their small print. Due to a flight change by the airline, I had to shorten my vacation by one day. I stated this directly to Europcar, but auto.europe.com expects an earlier adjustment of the contract, although the end and not the beginning of the relationship has changed. Regrettable, annoying, the opposite of goodwill. Zero stars "
" Very satisfied "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by STEVEN DAVID - 26 October 2024
" Not acceptable... on return of vehicle they did not have a record of my screen call for insurance. The repair was not noticed "
" Got a stone chip on front screen.. called office for insurance to get repaired... they said we will take deposit and I should claim back from Auto Europe... ? Screen repairs are free on Insurance I had to pay from own pocket 50 pounds to ensure the safety of myself and passengers... New policy is needed.. safety is paramount. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by HENRIQUE - 26 October 2024
" I have used Auto Europe for years now, you were appointed to me by a friend of mine who's used your service way longer than me. Keep the great work "
" Dropped car off at 22, next morning I went back to try locate my power bank I might have left in it, according to my daughter, she certainly left it in the car. At the premises I told them about it, member of staff went by himself as to do the searching, came back and said found nothing. They did not invite me to come along, so who knows the person did a thorough search? I will never know. Farewell power bank On the drop-off occasion, I was told everything was fine and I just had to hand the key in to them, hours later I received via email the detailed rental charges, which I did not entirely agree so I contacted them, it was all sorted out in the end. The point is why did they say all was fine in the first place then? Annoying "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSEPH - 25 October 2024
" Not bad but the car should have been checked more thoroughly before giving to a customer "
" The car had a fault with the electronics with the locks engaging when the engine was turned off. Sometimes you could disengage the locks by depressing the switch - other times you had to restart the engine to get the door locks to open - also no spare wheel "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by EDMUND - 25 October 2024
" All went well enough... "
" Profesional, efficient and friendly staff... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SAMANTHA - 24 October 2024
" The overall experience was good but I was very angry that on the search page, there was an option to pick up in the terminal which I checked. I chose Budget as it came up as one of the rental companies inside the terminal. I realised when the rep called me this was not the case (I have since learned that all rental cars require a shuttle bus from the terminal). However, this should be made clear on the website, it was very misleading. Please amend the information for Heathrow T5 rentals. "
" I was happy with the booking process, the quick call from the rep, the counter staff, the quality of the car and value for money. The drop off was also easy. My issue with Budget was that I was told by the rep that the shuttle bus passed every 10 minutes. We waited at least 30 minutes in the cold to be picked up. We were not happy especially as I have a young son and it was late. Luckily the young man at the counter was very understanding and apologised. He was very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 24 October 2024
" Easy, pleasant, quick "
" Easy to book online, quick check in each end. Great car - Kuga ST Line "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAYA - 24 October 2024
" Please make it clear to all parties the car that has been paid for and if not available then client should be upgraded not downgraded. Much appreciated "
" I paid for a pre reg MG SUV and received a KIA Ceed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DAVID - 24 October 2024
" All fine, and as it should be "
" Hertz really should buy cars for rental that have an inbuilt GPS and a reversing camera - as standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RANJIT - 24 October 2024
" My comments above should tell you how poorly I was treated. I have never experienced such bad customer service. "
" There were 3 sets of people come to collect cars all of whom had been waiting for hours. I had spent 3 hrs in the office, first they were giving me an electric car,when I simply booked an automatic ( Not electric). The guy serving me ( a trainee) had no manners,no customer service skills ( how he got this job is a mystery). He was exceptionally rude & was only interested in his cigarettes!! I walked out ( my money they said would not be returned) & as I was waiting for a cab another guy came & said whilst they don't have the fiat ( which they couldn't give me, even if I had of accepted my original order) there was something wrong with it & so had to be isolated, I was there long enough & someone had just returned a Hyundai. I then went in again & another guy served me, gave me the paper with faults to the car & the keys. I came in again to tell them of the issues with the car, but they just told me to mark them down & go. I have the photos I took of the filthy car I was given. Needless to say I will never go to this company again & there should be a warning from Auto Europe when they put these type of companies on their website as to how poor they are. All the customers there on that day were poorly treated,whether they tell you or not!! An experience I never wish to repeat with Drivallia. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHUNG SHAN - 24 October 2024
" Clean modern vehicle, fast and friendly service "
" Great service, fast pickup and drop off. Abdul on the service desk at collection was particularly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 24 October 2024
" Pretty much everything I was told by AutoEurope was wrong. The opening times, the need for a DVLA code, the deposit amount and the need to print the voucher. Also the address of the rental office was not provided. I assumed there would be a desk in the airport terminal, but it is actually several miles away, which should have been made clear. "
" Long wait to collect car, despite being there at exactly the booked time. Only one very slow staff member on the desk for Hertz and Dollar. Car had one dangerously overinflated tyre (47 psi when it should have been 35 psi), so clearly had not been properly checked. This meant we had to stop on the motorway to investigate otherwise it would have caused a blowout. I was given the wrong opening hours so had to bring the car back an hour earlier than booked. When I did bring it back the staff were very reluctant to check it and sign it off until I insisted. Overall, Nona great experience. I have made a complaint, but heard nothing back from Firefly. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ISLE OF MAN, GB - Reviewed by DENNIS - 23 October 2024
" Great "
" Everything went very smoothly on pick-up and return. IOM car rental is expensive and no deals available. Otherwise a very good experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 23 October 2024
" Good "
" Car was slightly smaller than we hoped, a Seat compact but otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAY - 23 October 2024
" Competitive price and easy to use booking process. Use regularly. "
" Polite, friendly staff but had to wait at least 20mins due to people before me and then check-in seemed slow despite me being a regular customer. It seems no information gets passed to the counter staff. Brought the car back while office closed and had no confirmation subsequently, which I find disconcerting. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 23 October 2024
" I'm not sure I would use Europcar or Keddy again. I didn't book the cheapest car but expected something better for a middle suv type car. "
" the first car i was given didn't have a radio connected- the second car was ok but i think for a major company such as Europcar they should have better quality cars than the chinese made MG. I have no complaint about Auto Europe and am very satisfied with them, my complaint is with Europcar/ Keddy and i have told them so. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
EXETER, GB - Reviewed by ABHIJIT - 23 October 2024
" Excellent "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MOHAMMAD - 22 October 2024
" They did not give any refund and ask me to contact the third party agent(auto europ )who refused to refund stating ghat there agreement non refundable which wS not clear at all. "
" They did not give any refund and ask me to contact the third party agent(auto europ )who refused to refund stating ghat there agreement non refundable which wS not clear at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by TESSALY - 22 October 2024
" A good experience & I shall always check what deals Europcar have on first. "
" Very good customer service. Paperwork was completed so quickly. Car was almost brand new & very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARCIA - 22 October 2024
" As above "
" The customer experience was ok. However, the car i was given was awful to drive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBIN - 22 October 2024
" Found Auto Europe very easy to use and good value. "
" Easy collection and drop off. Car had damaged fuel cap so wouldn't close properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by DOROTTYA ROZÁLIA - 21 October 2024
" It was great! "
" Smooth pickup, smooth drop off, nice car, everything was satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 21 October 2024
" As usual no problems. Very friendly and helpful staff at BHX. "
" As usual no problems. Very friendly and helpful staff at BHX. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - 21 October 2024
" Very quick and efficient service "
" Very quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LEIGH - 20 October 2024
" Quick efficient and value for money "
" Quick and painless very helpful on the rental desk. Drop off in 2 minutes "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 20 October 2024
" Overall very good. "
" Although it wasn't a problem, surprised with over 22,000 miles and amount of minor damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JAILSON - 18 October 2024
" The experience met all my expectations "
" It was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by NICHOLAS - 18 October 2024
" As already mentioned above! "
" Very straightforward process. When I brought the car back your system was down but I was not delayed and was soon on my way. Staff were very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 18 October 2024
" Overall very happy. "
" Did what it said on the tin! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 17 October 2024
" All good "
" Nice car well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by RUPA - 17 October 2024
" Green motion cars did not offer me a refund when my flight was delayed and I was unable to collect the car. Instead, the next day they offered me a different car which was £200 more expensive (which I declined). I'm really unhappy with my experience. "
" My flight was delayed and the rental car office closed and no one would wait for use to collect the car. In all my experience renting cars someone has always remained back when a flight is delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KAREN - 17 October 2024
" Overall good "
" Very slow check in process but once on the road we were very happy with the vehicle "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ROBERT - 17 October 2024
" I was pleased with Autu Europe but would not use Green Motion ever again "
" the staff are poorly trained and just did not interact or seemed to care if you used their services "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 16 October 2024
" Use AutoEurope regularly. Appreciate the member discount. Can you sort out the GDPR information sharing with suppliers? "
" Excellent experience start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 16 October 2024
" a lovely car (VW T Tec) proved to be a much better option than the mini range that I originally considered. It would have been useful to include the owners manual as many of the new features ( Hand brake etc) took some time to get to know. "
" Generally pleased although I do find the cost of taking out full cover insurance very high. ( More for 13 days than I pay for fully comprehensive on my own car for a year including break down cover ) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARY - 16 October 2024
" I mistakenly entered the current date for booking instead of the following week, paid and immediately phoned to alert you to my error. You basically told me "tough, nothing we can do". I have a series of bookings to be made and will never use your company again. I will also be warning my Pfizer colleagues of my experience. "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by BERNADETTE - 15 October 2024
" Very profession & friendly staff Would highly recommend "
" Great service 11/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by STEVE - 15 October 2024
" the Quote layout is the best in the business "
" There were some problems on my side and the staf at Alamo could not have been more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 14 October 2024
" , we doubt it's delam "
" All very easy and smooth. No surprises, no extras. I got what was on the tin and I was happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NICHOLAS - 14 October 2024
" - "
" Quite a slow check in process, but nice friendly staff. Car was great and being given a slightly bigger car was appreciated. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 14 October 2024
" The price was not the real price! "
" I have rented through AutoEurope from EuropeCar/Keddy from this location many times before but this is the first time that they have applied a Premium Location charge - charged to my credit card after the rental completed! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EXETER, GB - Reviewed by GRAHAM - 13 October 2024
" Very efficient and good value. "
" Great Service from the team at Exeter Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 13 October 2024
" See 3. "
" Problem with dashboard warning light near start of rental was efficiently dealt with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by DEBORAH - 13 October 2024
" Satisfactory with good new car "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 12 October 2024
" Easy and good price. I've used it often so know I can rely on it "
" All very easy and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 12 October 2024
" we hired car as we thought 240 all in ended up 450.ww travel to usa and price you pay is final price not rip off insurance cover fees "
" charged £140 extra at collection pure rip off,car kept stalling when stopped at lights or junction will not be hiring a car with you again "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ABERDEEN, GB - Reviewed by MICHAEL - 11 October 2024
" As above. AutoEurope are tops! "
" Easy to find, helpful staff, unexpected domestic DVLA code requirement, clean car, easy drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by PAVAN - 11 October 2024
" Drivalia scammed me and denied a car. AutoEurope did nothing about it and took my entire money for the reservation. "
" This center is a total scam. They didn't honor the voucher because they don't seem to agree my credit card is embossed. Not sure why that matters to begin with. But my credit card company confirmed that the card is embossed. Yet the agent at Drivalia seems to disagree and denied me a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARTIN - 10 October 2024
" All Good, Thanks..... "
" Hi Guys, All good except when Alamo/Enterprise emailed me the contract after collecting the car from Heathrow the drop-off location was Heathrow & should have been Leicester. A couple of calls later & it was sorted by Piers @ East Midlands Airport, Thanks..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOHN - 10 October 2024
" Even calling auto Europe during the trouble they were of next to no use and basically said I f I don't take the small vehicle I would not get any refund. "
" Even though I called them twice to tell them I would be slightly later than the pick up time but still showing up. They refused to honour the class of car I ordered. Even though it was still there. Giving me the lowest class they had. Very very poor. And almost a scam "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by IAN - 10 October 2024
" Good overall "
" everything fine. didn't like the EV only cars available "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NOTTINGHAM, GB - Reviewed by ANDY - 10 October 2024
" Previously good experience "
" I was unable to collect the car as my licence had expired! However I was not impressed by the attempts at up selling and increasing the cost of the hire "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAWN - 10 October 2024
" Good value. Good service. Will use again. "
" Great Service from Daniel on pickup. No wait time. Great economical car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by REBECCCA - 10 October 2024
" Fine "
" There was no designated drop off zone. All the other companies had such a zone. We wasted time finding where to leave the car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN - 09 October 2024
" I would use this service again in the future "
" Friendly, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MALGORZATA - 09 October 2024
" W świetle doświadczeń nie wynajmę już samochodu w Europecar. In principle, I should receive a refund for the unfairly charged costs. "
" The disappointment is that I agreed to full insurance and in return I was offered a free car upgrade. In the final bill I received online, it turns out that you charged me a Station Surcharge premium of PLN 29.81 and Other Revenues of PLN 9.40. No one informed me about these costs when the car was handed over to me. Additionally, I also received a statement of return which indicates some scratches that I allegedly made, which did not occur. I understand it comes from insurance, but it's a scam. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 09 October 2024
" I will definitely use Europcar again "
" Efficient and professional. Everything clearly explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CLAIRE - 09 October 2024
" Happy to use again. "
" Pleasant, helpful staff. Remembered me from previous visit! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZOLTAN - 09 October 2024
" Everything went perfectly, cheaper prices than others, easy booking "
" Everything went perfectly , newly cars , shuttle bus to and from rental car village "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHERYL - 07 October 2024
" Booking with Autoeurope was easy. However I had a query about having a foreign licence and a UK credit card and was told that I couldn't rent the car. I then called Green Motion, and was told that was untrue and that they often have people in my situation. "
" The pick up and drop off were easy, the staff were nice. There was a little hiccup with my documents, not on my part, but that turned out ok in the end. It's a ten minute walk from the airport and easy to find. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL ROBERT - 07 October 2024
" All good "
" Great service with a quick turnaround both on pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SAU MENG - 06 October 2024
" Very simple and easy to book. Most impressed! "
" Very happy with pick up and return. Prompt and efficient on both counts. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SAMUEL - 06 October 2024
" All in all a good experience. Car had only done 7k miles, clean and return was even easier than pick up. Would use again next time in Manchester. "
" Pick up at Manchester Airport T1 was OK and even collection from new temporary location worked well. Really no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 05 October 2024
" Good service, new cars and good choice "
" Good service from Europcar staff on arrival and quick no hassle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by DAVID - 05 October 2024
" I've rented multiple vehicles around world & this has to be worst experience. When booking you stated Hertz was sited in terminal. It was actually 400 metres+ up top of east car park in portacabin "
" I ordered an EV Corsa. It was not available. I was offered an "upgrade" to a BYD Atto 3. There was a charging issue. Hertz declined to help. I contacted BYD direct who stated vehicle needed to be returned. Hertz reluctantly exchanged it after 8 days. At end of rental hertz manager sick & no one able to discuss issues arising "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
GLASGOW, GB - Reviewed by DEREK - 05 October 2024
" I seen some negative reviews but I suppose there is no pleasing some people or some may not conform to Ts and Cs. From my perspective, positive experience from everyone I dealt with in Green Motion. "
" I seen some negative reviews but I suppose there is no pleasing some people or some may not conform to Ts and Cs. From my perspective, positive experience from everyone I dealt with in Green Motion. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 05 October 2024
" . "
" CTP is too high, car had a recorded scratch , but I view that as risky "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JACINTHA - 05 October 2024
" The excess insurance was quite expensive and did not cover everything. "
" There was nobody at the car rental when I tried to drop tge car at Stansted Airport at 6am as agreed. After 40 minute wait I handed the key to hotel reception. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 04 October 2024
" I have no qualms with your company whatsoever, but would urge you to take a hard look at your relationship with Hertz. "
" Firstly, although I selected a standard elite electric car (Toyoat Electric), the one that I was given was from a lower class. Hertz also made an unauthorised charge on my credit card on the first day of the rental for 144 pounds. My repeated requests for an explanation were met with illogical brush-offs that the charge was for electric charging on the fob they provided (I had not used the fob yet at the time of the charge going through). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by NICHOLAS - 04 October 2024
" Great as always. "
" I rent frequently from Alamo/Enterprise and have always had a first class experience throughout. This time however there was a problem. At the end of a long day I arrived to find that despite my reservation there was no car waiting for me and I was told to wait. After 15 minutes or so I had had enough and approached the counter staff member (who had in the meantime walked past me once or twice without making any eye contact or offering encouragement during my wait) and I asked for an explanation. Her colleague overheard and immediately offered me an automatic instead of what I had ordered. I agreed and wished I had been offered it in the first place as it was a perfectly acceptable solution. On return the usual cheerful "checker-in" dealt with me in the pouring rain and asked how it had gone. I calmly told him my pick-up story and he immediately apologised and offered me £20, which was unexpected. I thought it was typical of the Enterprise/Alamo service, well intentioned and sufficient in principle. Sadly when the deposit refund came through the £20 was not there and I have not received any voucher or similar by email. So it seems that the gesture fell by the wayside somewhere. So I am disappointed by this experience, which I hope is an isolated instance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 03 October 2024
" Excellent. "
" The centre was very busy when we arrived and so we had to wait in line for some time. However, this did not detract from an otherwise excellent experience with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNIKA - 03 October 2024
" Easy to book and review pricing beforehand. Good to have the transparent all inclusive prices! "
" Quick pickup, quick dropoff, nice car. Thank you to James and the rest of the team - all smily and happy folks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCIS TREVOR - 03 October 2024
" Auto Europe processes are plain, simple & uncomplicated. "
" With a fully paid up hire reservation, the pushy desk staff are overbearing trying to upsel the reservation with exorbitant pushy offers. They ignore the fact you have booked, paid and obviously considered your hire options. The initial receptionist was arrogant and Kurt. Nothing wrong with the vehicle etc. The staff at LHR are rude. Many previous rentals ie Birmingham Airport are far superior with customer service as many other experiences "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KOK YOONG - 02 October 2024
" Nil "
" Very efficient and helpful when we got a small SUV that not what we booked. A lady was helpful when we explain our predicament to her and she assured us she will get a bigger car for us. Thru enough she got us the car model that we book earlier. ( I cannot recall her name) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DEIRDRE - 02 October 2024
" Above "
" I thought the car was quite old... I wasn't fully trusting it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by LUKE - 02 October 2024
" Well I would normally recommend AutoEurope but as Keddy staff informed me, the website is not accurately descriptive bing the vehicles provided. "
" I requested an intermediate car (qashqai or similar) and got a MG ZS, which is much smaller! I complained but they would only offer me a larger vehicle for an extortionate amount - they also argued that AutoEurope description was incorrect and that if I wanted a more accurate size then I should have booked direct with them. Really unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by SUSAN - 01 October 2024
" All in all, after being very worried about hiring a car it went very well & was a far easier experience than expected. "
" Had a warning message appear, however the customer service person was helpful. So had to take the car to the nearest Europcar centre for car to be checked, again the representative there was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EVERARD - 01 October 2024
" very good "
" We were very satisfied with Eurocar and would have no hesitation in using them again and recommending them. However, I felt that the staff member dealing with me may have assumed that I knew how to operate the satnav which I am not used to. I would have liked him to spend a little more time in making sure that I did learn how to use i "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLINE - 01 October 2024
" Drivella always deliver a clean reliable car with full to full policy. Staff are always happy helpful and friendly. I will only use this company, they are highly recommended "
" I only use drivella as l have always had a friendly welcome, a reliable clean car served by happy helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - 30 September 2024
" When we had trouble, with Alamo being closed, Autoeurope was also closed and we couldn't get any help. Also, as advised to us by Alamo, when booking direct with them, they have the ability to amend things if needed, but can't when it's done through Autoeurope. "
" 11pm is far too early to close at Heathrow airport. Because we couldn't get to them b efore they closed, we were stranded. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALICE - 29 September 2024
" I have rented before with auto Europe and never had an experience like this one. "
" I paid £170 for a two week rental. They charged me more than twice the price ie £364 for the full insurance. When I brought back the car they said I had had a pet in the car and I had to pay £250 additional charges . I did not have a pet in the car. There was some horse hair on the floor where I was driving. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by JOHN - 29 September 2024
" See above. "
" I had to wait 45 mins at the airport for the shuttle bus. When I complained I was given no explanation and no apology. Member of staff who served me was very unfriendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
OXFORD, GB - Reviewed by DAVID - 29 September 2024
" See above "
" Everything was good though the pickup location a bit awkward. The staff kindly gave us a lift to a nearby station when we dropped off as it was pouring rain "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH - 29 September 2024
" You shouldn't use unethical suppliers ... And borderline rude staff at these suppliers .... "
" The drivila agent was indifferent.... He treated me differently than other customers before me that I witnessed. Despite me buying the full insurance, he was trying to sell me his own package that I didn't need (shows unethical selling of something that the client doesn't need) Didn't tell me about the duplicate booking and I had to call and cancel the delicate booking (yes I've got my money back for the duplicate booking....but this shouldn't have happened in the first place) "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
SALISBURY, GB - Reviewed by LESLIE - 29 September 2024
" As above, "
" Efficient, generous (upgrade offered at no charge) , good vehicle briefing. Vehicle immaculate.. Only down side ...a print out of the pick up milage and fuel level.... relying on memory to record such things at pick up is not a good idea., "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 29 September 2024
" All was fine apart from the drop off at Heathrow. The green motion Heathrow drop off location is the old holiday inn which is currently used as an asylum seeker hotel. When we returned our car we had a wait for 30 minutes for the shuttle on a cold wet evening outside. There were a lot of sketchy people hanging around. The shuttle went around all the hotels and the driver locked us on the bus while he had a break . In total it took 70 minutes to get from the green motion location to the airport terminal, we almost missed our flight. "
" All was fine apart from the drop off at Heathrow. The green motion Heathrow drop off location is the old holiday inn which is currently used as an asylum seeker hotel. When we returned our car we had a wait for 30 minutes for the shuttle on a cold wet evening outside. There were a lot of sketchy people hanging around. The shuttle went around all the hotels and the driver locked us on the bus while he had a break . In total it took 70 minutes to get from the green motion location to the airport terminal, we almost missed our flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AMANDA - 27 September 2024
" Great experience "
" Great experience at check in - thank you Daniel1 All counter staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 27 September 2024
" A very easy booking process online, voucher by email and offers an excess waiver for just a little more on the rental which we took but never had to use thankfully, but I think it's definitely worth it for peace of mind. "
" Everything from start to finish was perfect. I did not have an account set up when I arrived but the agent quickly sorted that out and created one for my. I was even given a free upgrade to an automatic and that was very much appreciated with the traffic in London and the South East. The drop off was super fast, and we were shuttled to the airport within a very short time. The times were not peak times so I would imagine it gets a lot busier then. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 27 September 2024
" Very unpleasant, please communicate to tell me if this is the usual way for your company to do business? "
" I added my flight number but the times were wrong and flight was delayed. When I went to pick up my car the person who served me said my car was gone because the order was cancelled, I did not have the hire car and had to pay £60 for another car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ADRIANA - 26 September 2024
" booking was cancelled by phone 2 days before pick-up - we are still waiting for a refund. Maybe I might have a better opinion after refund is received. "
" booking was cancelled by phone 2 days before pick-up - we are still waiting for a refund. Maybe I might have a better opinion after refund is received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by SUSAN - 26 September 2024
" See above "
" I checked in online on the Drivalia site, uploading all the necessary documents. The booking was for 4 days from 2pm. I phoned their office at 11am and said could we pick it up at 7pm. They said they would put a note to this effect on the booking We then drove to the Drivalia office at Birmingham airport to collect this car. We arrived there just before 7pm and spoke to Mohamed on their desk. At first he said they had no record of the booking. Then when I presented the voucher, he said they had cancelled the booking because we hadn't turned up within 90 minutes of the scheduled time and we would need to pay an additional £120 to reinstate! He claimed that the vehicle had been rented out to someone else just after 4pm I explained about the earlier phone call and he said he had no such notes on the booking. I showed him my phone showing the log of the call to their office and he said he believed me but we had no choice but to pay the £120 reinstatement fee (which would effectively triple the cost of the entire booking!). Naturally we refused to do this as we had done nothing wrong He even said that an equivalent car was available to rent to us in the depot but that we had to pay the reinstatement fee. Despite a long and difficult conversation, we could not persuade him to honour the original contract and so we had to leave without the car. We postponed our planned trip at great inconvenience but as a point of principle we were NOT going to pay any such fee. It is worth reiterating that , when I called to agree a later pick-up time, IF they had insisted that we turn up at the original time instead then we could have done so. But there was absolutely no mention of this I can't begin the describe how angry I am about this. It is clear that Drivalia seeks to exploit weary travellers, hoping that they will agree to unreasonable charges. I find it unbelievable that any company can treat a customer like this in the 21st century. I am determined to escalate and publicise this to such a degree that it costs Drivalia a hundred times what they were seeking to extort from us The question now is whether Auto Europe is going to support its customer or align its business ethics with that of Drivalia. Over to you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by THOMAS - 26 September 2024
" Sorted problems expeditiously "
" Great service at the counter and great car. Only problem was they charged for the car hire as well as Auto Europe and didn't seem bothered to sort it! Thankfully Auto Europe were great and got it sorted so quickly and had my money returned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EXETER, GB - Reviewed by BENJAMIN - 26 September 2024
" Reassuring "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOANNA - 26 September 2024
" It was the cheapest car hire available. Unfortunately we couldn't get an automatic which would suit the UK roads much better. "
" Car had a couple of issues - it was low on oil so had to be topped up to stop it complaining and the windscreen wipers were in poor condition with one split. The automatic wipers only worked in heavy rain. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by JOHN - 26 September 2024
" I would normally take AE full insurance cover, but for this vehicle it wasn't an option. It would be better if AE offered this on all vehicles. I had hired a car with Alamo, through AE the previous week and was able to take the full cover on that occasion. So strange it wasn't available. But on the whole, I am satisfied with the AE service "
" I was disappointed with the way that the staff tried to pressure my wife over and over to take out their additional insurance. On returning the vehicle the staff pointed out some damage on one of the tyres and said they would keep my £200 deposit. I found this damage suspicious as, firstly staff were not keen on me photographing the vehicle, secondly, on return the staff walked straight up to that specific wheel (back left) and immediately pointed to the area, it was as if they knew it was there, (an odd place to start the inspection as you would normally do so from the front as you approach the vehicle) and lastly because they said if you show me the picture of the tyre when you collected the car, the they wouldn't make the deduction, which again suggests it was pre-existing. Unfortunately I only took pictures of the rims not the tyres. I have still not had the off hire paperwork they said they would send me straight away. I would not rent another vehicle at Alamo Luton again "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by PHILIP - 25 September 2024
" Please see my comments above. "
" Disappointingly, my plane was late and I arrived at Green Motion Glasgow Airport at 8.02pm, but they had already closed at 8pm. Whilst I got a car (a different one to my booking) on the the following day, I was still out of pocket for £40 for 2 taxi fares leaving and returning to the Green Motion office. The big issue is that whilst I supplied AutoEurope my phone, email and flight details, Green Motion said that AutoEurope had not passed that information on to them so they did not know my plane was late or, even if they did, they did not have my contact details. I am surprised to hear that AutoEurope do not supply such details to Green Motion as that would be important information for them to monitor the arrival of a customer or whether they need to stay open longer to be able to provide the rental car. This seems to be a major flaw in the booking system that needs rectified, I'd appreciate your feedback on this issue. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACOB - 25 September 2024
" All ok apart from unexpected range anxiety "
" Given an electric car which i had not booked. Some confusion with staff over charging levels. All ok in the end but would have been good if staff knew about car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 25 September 2024
" Not great because the alternator was burnt out and the belt was shredded. "
" The car broke down and I needed a replacement. Trying contact Avis was near impossible. And the car a Nissan Juke was not the car I expected to drive. Not Auto Europes fault. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BIRMINGHAM, GB - Reviewed by STAN - 25 September 2024
" Very disappointed that although I selected and paid for the hire car with extra insurance via yourselves, when I came to pick up the vehicle Budget advised that I would need to pay an additional fee. This was apparently as you are a 3rd party company and nothing to do with them re insurance. "
" Budget were professional and thorough with good customer service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 25 September 2024
" I have used Auto Europe for my UK car rentals and elsewhere on the continent for many years. I am very happy with the level of service received and will continue to be my first port of call when researching UK and European rentals. "
" All good. Have used them many times in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SAMUEL - 25 September 2024
" Awful - don't use "
" They closed before we could pick up our car as our flight was delayed. No refund and no notice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by MAURICE - 24 September 2024
" Very friendly and efficient staff. Particularly Dawn during my car return "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CATHERINE - 24 September 2024
" The main problem for me was the collection and drop off point being such a walk from the teminal at Edinburgh Airport. This really isn't advertised well and with large suitcases isn't an easy task. The walk is partly on uneven and uncovered areas. The point of hiring a car from the airport was so that I was soaked and exhausted .. which in-fact ended up being the case! When I have picked up at other airports there has always been a shuttle to the collection/drop off. This may definitely make me think twice before hiring a car from Edinburgh airport in the future "
" Hertz wasn't the problem ..that experience was fine. the location of the pick up / drop off was.. the fact it's a relatively difficult walk from the terminal and no shuttle available should be clearer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAULA - 24 September 2024
" Easy & Efficient "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by WILLIAM - 23 September 2024
" No issues with Auto Europe, just a very poor experience with Europcar "
" I queued for well over an hour with many other people to get my car at Birmingham Airport. The staff at Europcar said it was not their fault as many people had arrived at once, but this cannot have been a surprise to them based on the bookings! Terrible customer service and many angry people. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by AMY PUI SHAN - 23 September 2024
" Great experience, will refer a friend or return if I need a car rental! "
" Very friendly and helpful staffs both when picking up and returning the car, and process was simple. Cars were clean and tidy,. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AJERTHAN - 22 September 2024
" Not the best experience "
" Given a different category car without permission, worse than what I paid for and the car was dirty. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by ROSIE - 22 September 2024
" No issues, hassle or any problerms at all. Brand new car supplied. "
" Great! No issues and hassle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ARTHUR - 22 September 2024
" Great value and excellent choice of rental companies and hire cars. Thank you "
" Great service from the Europcar Luton Airport team. Pleased with the whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARETH - 22 September 2024
" Keddy / Europcar were clear that Auto Europe were at fault for advertising a rental vehicle that I was highly unlikely to ever get. They explained that websites like yours do this regularly so people pay for what is seemingly a higher class vehicle only to then be given a far inferior vehicle. Whoever is at fault, I am 300 quid out of pocket and would never use Auto Europe (or Keddy) again. I would definitely let others I know not to use your platform. Thoroughly disappointed. "
" Paid for a Nissan Qashqai or similar. Obviously my tenting a Qashqai was never to be (the rental company said they barely stock any so always unlikely). The car that was similar was in no was similar to a qashqai and would not have fit our luggage in. Had to pay an extra 300 pounds to get a suitable similar vehicle. They blamed Auto Europe for knowingly advertising a make of vehicle that I was unlikely to get. Either way, would not rent from Keddy again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 22 September 2024
" Reluctant to hire through Budget in future through lack of trust. "
" Was told the car was new with no damage. On inspection and captured on video, the car had dents and scratches which were not on the contract. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by KATHRINA - 22 September 2024
" Nothing to add "
" Speedy pick up and drop of, great hybrid car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 21 September 2024
" Courteous staff "
" Nearly new car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JONATHAN - 21 September 2024
" Reservation process was easy and good value as always. "
" Mostly it was ok. Staff were courteous. Had a long wait when picking up the car since there was only one person on the desk. Also they didn't want to release the car at first because it only had 60% charge, and at first they wanted me to take out an additional damage waiver because the car wasn't charged to 80%, something not my responsibility! In the end they relented, I took the car and the rest of the rental was without problems. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by RAKESH - 21 September 2024
" Very easy hire process "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 21 September 2024
" As I said above the long wait to get the car affected my travel plans adversely....... The staff were very good considering the stress they were under, at one point there were only 3 serving out of 10 desks.... "
" Had to wait over 2 hours to get my car.....there were between 50 to 80 people waiting when I arrived at Heathrow Hertz "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FALLON - 21 September 2024
" After a phoned query, Auto Europe advised that there was a cap of ukp129.99 on additional driver fee. Green Motion said there was no cap, so we ended up paying ukp250 for the additional driver. I reckon Auto Europe should pay for the difference. The vehicle provided (Citroen C3) was one of the worst i have ever rented. "
" Large queue on arrival. Otherwise ok. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
GLASGOW, GB - Reviewed by NICHOLAS - 21 September 2024
" Excellent customer service at both pick up and drop. Great job "
" Very efficient and organised. Highly positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JARED - 20 September 2024
" As above, mainly that the counter staff were efficient, friendly and professional and quick to sort out my rental and return. "
" Nice car and good price to rent. Counter staff amazing, very friendly and quick to get me on my way and check over on return. Will be using you guys again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRIE - 20 September 2024
" Car was good, would book direct in future "
" The insurance we took out on the website was a waste of money as we had to take out proper insurance with Drivalia to avoid paying £ 1500 on credit card to cover damage liability "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAHAM - 20 September 2024
" Good experience although recharging cost on electric car seemed extremely high which I guess is why the hire charge seemed low "
" The person I dealt with at Hertz could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 20 September 2024
" If there is a positive outcome to this email - feedback form, then I would happily give an 8, 9 or 10 for the Auto Europe recommendation, but as it stands, I was simply disappointed with the outcome, and annoyed at myself for not being thorough enough. Kind regards, Mark "
" I did not have a very good experience for this car hire. I must say that this is partially my fault, as I did not notice that Green Motion closes at 8pm. I thought I had booked 8pm as my pick up time, but it defaulted to 7pm due to the 8pm closure I'm assuming. Therefore, when my flight was delayed I was unable to make it to Green Motion until 8:30pm to find that it was closed and all in darkness. I did try and call before paying for a taxi to get me there, but nobody answered. Again this is probably due to them closing at 8pm. However, this left me stranded at Heathrow airport, so I decided that it would be best to continue with my booking and just pick the car up first thing in the morning. So I partially slept at Heathrow arrivals until Thursday morning, when I headed back to Green Motion to pick up my car rental. I arrived about 6:45 am, and was told that because I didn't collect my car the night before, my booking may have been cancelled, as I was more than four hours late. I did question this and ask that surely the four hours must be whilst you are open? I am only 45 minutes or an hour and 45 minutes late from a 7pm collection. I was told that my booking had been cancelled but that he was able to retrieve it, however, my car was longer available anymore. I asked how this was possible and that it should surely still be in the parking lot at 6:45. He said it wasn't and that I would have to pay an upgrade fee to get the car. I agreed as I had to get to Nottingham for a funeral and this was my only chance. Finally, I was then offered insurance. I said that I had already paid for insurance with Auto Europe and showed him the booking form, however, I was told that this was no longer valid as this was for my previous booking. I said, but I thought you had retrieved that booking, but this was now for a different car so my insurance wasn't valid and that I needed to take out there's instead. Again I agreed and I was charged another £60 for insurance. I can't help thinking that this wasn't really fair and that I was being taken advantage of. I didn't receive any money back, as they took the money from my initial booking and then I ended up paying another £135 over double what I had paid for my upgraded Toyota Yaris Cross, which didn't really feel like an upgrade. To finish, the drop off was smooth. the man on the counter was dealing with a customer, but he offered me the opportunity to just drop the car off and give him the keys if I was happy with that. I agreed and handed over the keys and received the confirmation paper work later on. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 20 September 2024
" Over all a good rental experience. "
" Over all a good rental experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by CHRISTINE - 19 September 2024
" Very good. "
" Good experience apart from needing the car at 6pm so has to pay to drive through the airport to get the car on time. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TROY - 19 September 2024
" Served by Chris at the Stansted branch ,very helpful ,thankyou. "
" Great service ,have used Green Motion a few times and have always been pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 19 September 2024
" Good price easy to book "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - 19 September 2024
" 10/10. Top service, great customer experience. "
" Efficient staff who were pleasant to deal with. Having already booked with them before I was on their system and this speeded up at checkin. Great car - an upgrade to what I had booked. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SOTERIOS - 19 September 2024
" The rate was the cheapest online and reasonable as compared to other similar cars from different companies. The car was in good condition and clean. Ordering on line via Auto Europe was straightforward with available choices clearly displayed with prices. "
" From picking up the car to dropping off the service from the staff was great. The car was in good condition and spacious. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELIZABETH - 18 September 2024
" The experience was not a joined up one that puts any effort into having correct information (see above) and then to be emailed with additional charges makes me feel ripped off. Never again! "
" The whole process was time consuming, expensive and stressful. I was told one of your agents would phone me before the trip and that this call was to make the pick up go more smoothly but it didn't work out that way at all! Despite being told on your email and call to follow signs for Quickpass on arrival at MAN, there were no such signs and when I got to the desk, it wasn't clear to me that Budget and Avis were the same company. When I presented the DVLA check code, the agent at the desk said it had been used (by the person who had phoned me the da before)so I would need to go out from the queue and order another one! So I lost my place in the queue and when I finally got another check code, she used that and I decided to go ahead with insuring my partner for the trip. I had been told this would cost £13 on the phone.call...I was tired and distracted at check out so I just signed the invoice without checking it. Upon returning home I have been sent an email saying that they have charged me an extra £45 odd!! I dont know what for and can onl assume the car insurance is a lot more than I was quoted over the phone and I was also charged extra without any explanation for collecting the car at MANCHESTER airport even though the booking had always been made for Manchester. I am disgusted and have emailed budget but they are not interested saying only that I signed the contract. I thought I was signing the contract already agreed! I have said I'm happy to pay £13 for car insurance for my partner because that is what I thought I was signing up for but I do not think it is right that I should be charged for the rest. I am really disappointed and feel totally robbed by budget. The car was ok but it had many more scratches than they told us about on pick up. I have asked for them to reconsider the additional charges but they are unwilling to review this. Really poor customer service! What was the point of wasting my da with the phone cll only to make the dvla check code useless and waste my time at check out?? I will be telling all m friends to avoid BUDGET at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by PETER - 18 September 2024
" More signage would have been helpful as they had just moved premises "
" Another pleasant experience booking with these guys "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ANDREW - 18 September 2024
" Auto Europe made our booking and hire experience straightforward and obtained a healthy discount for us "
" All very organised and efficient and high standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IPSWICH, GB - Reviewed by RICHARD - 18 September 2024
" Very good. "
" The pick up and drop off went very smoothly with the car explained and checked. The car was clean and the staff were friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 17 September 2024
" Apart from the puncture issue the whole process was easy from start to finish "
" 1st car had a slow puncture which cost me approx 2days of my break to sort out, lucky for me the young man at Enterprise Norwich ( Tyler) was very helpful and replaced it with an upgrade free of charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by GILLIAN - 17 September 2024
" No issues at all with Autoeurope they are a great company and I would use them again. However,I would NOT use green motion and would strongly advise everyone never to use them. The reviews on trust pilot are negative and true! "
" Would highly recommend that autoeurope never deals with this company they are crooks, rude and horrible staff. Pressured into taking insurance as I was advised that i didnt have insurance although I was certain I had taken it out with Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 17 September 2024
" not sure that auto europe added any value to the activity "
" long time waiting to pickup the car, apparently this is a frequent occurrence to which nobody seems too concerned. Unfortunately for me, I needed the time wasted for my travel schedule. In fact it took 1.5 hours to process :( "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 17 September 2024
" Lovely set up at Stansted airport. Friendly staff, hassle free transaction on picking up and dropping off. 100% "
" Absolutely hassle free service. Will definitely be a repeat customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 17 September 2024
" Well done! "
" Excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
READING, GB - Reviewed by HELEN - 16 September 2024
" Easy to use and offered competitive rates "
" Provided a good service local to my home "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 16 September 2024
" see above "
" Location is poor for LHR. bus too slow. Car was not what I ordered, and car was in poor condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROBERT - 16 September 2024
" Terrible for reasons stated "
" I feel like I've been scammed. Proceeded to pick up rental car booked through auto Europe, only to be told by Gill (sales representative) that we arrived later than the 59 minute window of collection and our car had been rented to another person. This is despite us providing our flight number in case there were any delays. Gill told me he couldn't do anything about it and we needed to call auto Europe. He said there were no other cars available. Reluctantly we sat in reception and tried to call auto Europe. Whilst on the call he told us to hang up and he'd sort something out. He was giving very vague information saying "he was doing us a favour" and "I'm not charging you anything extra". He also insisted he needed my drivers license to take through to the back room. I gave him my drivers licence but insisted I followed him so it was always in my sight. He then called his "boss" and gave me back my license without even looking at it. This was all taking along time and limited our options for sorting alternative transportation. Eventually he came out of his back office and said he could sort us a van "as a favour". He then called us back to his desk and informed us he was now getting us a car again in his words "as a favour". Unsurprisingly this car matched the specification of the original car we booked. I believe he cancelled our booking just to charge us more to rebook. Then he further delayed the process by continually asking for different identification methods. This is when he said he will have to charge us an extra £59.40 for the hire. With no alternative option available I reluctantly had to go with this "favour" and pay the amount. The final shocking piece of customer service was insisting we signed the car existing damage list whilst not walking around the car with us to go through the damage. He said it was too dark to check it at night and we could take our own photos in the morning, so just sign it now. I told him this is not normal practice and we should be shown around the car, but he refused to do this because it was dark. With no alternative transport and continued pressure to sign I reluctantly agreed to sign so we could get to our destination. I am extremely worried about returning the car and being charged for damages that were already there. I have no trust in Gill and feel like he exploited the situation. I will be reporting this to Trading Standards on Monday when their office is open. I see there are hundred of negative reviews online which will support my case. I would like a refund for my extra fee charged. I also feel this immoral practice of scamming vulnerable tourists and holiday makers should be put to a stop. This particular franchise should be investigated and further action taken. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by SOO BENG - 16 September 2024
" Auto Europe has been wonderful so far , with all my bookings ( for many years ). Hertz has also been wonderful and reliable so far, except this time round . A poor experience this time "
" The car provided was not the one I have booked. They have given me a smaller car ( compact SUV ) instead of what I have paid ( intermediate SUV ) which the Hertz staff just told me this is only what they have, despite other SUV clearly available. I took the car as I was really tired after a 20 hours flight. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
EAST MIDLANDS, GB - Reviewed by DIANA - 15 September 2024
" Would definitely use the company again and recommend them to others! "
" Quick efficient service. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - 15 September 2024
" All in all, this was very satisfactory. "
" Very friendly service and efficient handover. A free upgrade was made to a Nissan Qashqai which was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 14 September 2024
" As usual, easy to book and good value. "
" No out of hours drop off fee was a bonus. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by DAVID - 13 September 2024
" I had to extend the rental because BA cancelled my flights until the next day. The process was painless and quick "
" very dedicated and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LOUIS DANIEL - 13 September 2024
" Good rates with the correct model of vehicle advertised and collected. "
" Good service but very long delays in collecting the vehicle. Drop off was a loit smoother. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by AIDAN - 13 September 2024
" Everything goes smoothly, I've used them 6 times already this year. "
" Everything goes smoothly, cars are great, pick up and drop off are dealt with professionally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ANDREW - 13 September 2024
" You - AutoEurope - gave me the wrong address for Enterprise. As a direct result I needed to walk for 20 minutes to the correct address during which time I was drenched in heavy rain. "
" Because you had given me the wrong address, I tried to contact Enterprise. They hung up on me without giving me the correct address. My taxi had to leave for another booking. On the day, Enterprise staff were mildly sympathetic. On drop off, I received a more fulsome apology, a promise to investigate why the phone call was ended and, two days later, a follow up call saying that Enterprise had contacted yourselves and requested a 20% refund (to pass on to me) because of the incorrect address. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDUARDO JOSE - 13 September 2024
" Auto Europe has also not been helpful regardless of whether it was their fault or not but you guys are recommending hertz to people and they are scamming clients, outrageous "
" They have already charged me for damage the car had upon pick and after having showed them a video and picture evidencing the damage i did not cause. Terrible customer service to handle this and zero help from anyone. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PATRICK - 13 September 2024
" Don't book a car with Drivalis "
" 1 it took 3 hours of waiting to get my car 2 the engine did not perform very well- probably needed a new air filter 3 I had a flat tyre on my journey and roadside assistance said that my hire did not cover that. After paying a garage to replace the tyre at a cost of £170 the new tyre deflated indicating the problem was with the wheel not the tyre 4 the radi stopped working All in all Drivalia is a substandard company that you should not endorse in future "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
EXETER, GB - Reviewed by MATTHEW - 12 September 2024
" Autoeurope were as usual good value, and simple to deal with. I know exactly where I'll head for car hire arrangements. "
" Absolutely fantastic, and flawless from the start. I'll certainly use again, and suggest others go that way. Thank you very much Exeter Office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 12 September 2024
" Car was great but overall Sixt experience not what it used to be "
" 1. Difficult to find Sixt at Gatwick 2. Mileage logged by Sixt was incorrect fortunately we were still under 600 miles 3 No Sixt contact number or person provide 4 No possibility to check damage before leaving Sixt as contract provided only by email later 5. Always try to up sell 6. Sixt initially claimed I damaged a wheel, which I did not. I had to send them copy of contract showing at least 4 mentions of damage wheel Car was great but I no longer appreciate how Sixt treat customers "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SOPHIA - 12 September 2024
" As I said, my flight was cancelled and by the time the office opened I was told I was too late for a refund. I found out after midnight my flight cancellation and your offices don't open until 8am. Stuffed and robbed "
" My flight was cancelled. It took ages to get through to someone and I never got a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HOWARD - 12 September 2024
" We have used Auto Europe for a number of years and there is only one word to sum up their service - excellent! "
" Check in staff were very quick, helpful and efficient. Two female members of staff, sorry I don't know their names. Car was better than expected - very nice and suited our needs perfectly. Drop off was quick and easy, car inspected and refund made instantly. Toosan (sorry if misspelt!) was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARIOS - 12 September 2024
" everything was good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 11 September 2024
" Perfectly Satisfactory "
" Although the Journey from Terminal was quite long once there they were expedient & efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by PAUL - 11 September 2024
" Overall very smooth and easy. "
" The staff were very friendly, helpful and efficient. There were a few small scratches on the car, but nothing to worry about. However, the car did smell slightly as if somebody had been smoking in it which was off-putting. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by ADRIAN - 11 September 2024
" We booked using our debit card which was accepted online however once we arrived we were told that the debit card was not acceptable and we would need to pay another $1100 for the 3 days or lose our deposit!! AutoEurope should NOT have accepted our debit card. Other people were in this situation at the same time and were crying at the desk. This needs to be rectified!!! People are either left in limbo, are forced to find alternate transport or are forced to pay so much more than expected. This is NOT ACCEPTABLE. This was a VERY STRESSFUL EXPERIENCE. "
" The staff member we dealt with at Green motion was very friendly and eventually tried to assist us with the issues listed below. Other people we saw at the desk weren't so fortunate. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JONATHAN - 10 September 2024
" As above "
" Car dirty, showing warning lights, unexplained charges made against my card since rental "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
EDINBURGH, GB - Reviewed by STEPHEN - 10 September 2024
" I have used Autoeurope for many years but have found it very difficult to contact customer service by telephone.Very often the customer service is closed no matter which phone number you use. "
" OK run of the mill care hire where they want to sell you all the add on insurances. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by LEE - 10 September 2024
" no issues "
" hired the car for 24 hours, returned the car 11 hours early (8pm) returned key to the secure dropbox, I was charged for 2 additional days of rental however this has now been refunded but a £10 late return charge has been added. Hertz are impossible to have a conversation with "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SUSAN - 10 September 2024
" There was a problem 1 hour after I collected the car. The help and advise I received was excellent. Polite friendly staff "
" Helpful and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BATH, GB - Reviewed by GIOVANNI - 09 September 2024
" All round good deal "
" Good service good value nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 08 September 2024
" Private email will be sent directly to management regarding my experience. "
" Private email will be sent directly to management regarding my experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EAST MIDLANDS, GB - Reviewed by NICOLA - 08 September 2024
" Would definitely recommend Budget. Friendly staff and has a great car "
" Great customer service both at pick up and drop off. Even got an upgrade on the car which was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JESSICA - 08 September 2024
" Very friendly, helpful, we got a free upgrade "
" Very friendly, helpful, we got a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BERNADETTE - 08 September 2024
" Hassle free, great service, thank you "
" Very friendly Professional Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMUEL - 07 September 2024
" All great! "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DENISE - 07 September 2024
" Easy booking, great price but no ability to extend the booking for an extra day "
" Staff at Newcastle train station are brilliant. So helpful and honest. It makes you trust people again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TREVOR - 07 September 2024
" Excellent service. Have used several times without a problem "
" Having paid Auto Europe for complete cover counter staff at Manchester insisted that, even when I showed him my Auto Europe confirmation, that I was not covered and sold me insurance for £16+ a day. Written to complain, no communication except for complaint number "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by CHRISTOPHER - 06 September 2024
" Good car , but battery went flat. "
" Unfortunately the battery went flat, and we needed a jump start to take the car back. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by CAROL - 05 September 2024
" Professional from start to finish "
" From start to finish the staff were amazing. Helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by IMRE - 04 September 2024
" Easy to use and good value for money. "
" It was simple and fast. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by JOHN - 04 September 2024
" Easy pick up & drop off. 7 seater bit too much like a transit van & had a bit of a musty smell inside. Would use Athol again but not that model. "
" Easy pick up & drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by DAVID - 04 September 2024
" Excellent "
" Excellent service. And a lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHELLE - 04 September 2024
" Very good service at location. Car in good condition and value for money. "
" Easy to book. Very friendly staff and good service at location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KATHRYN - 04 September 2024
" See comments in section 3 above. VERY UNHAPPY "
" I was NEVER asked if I wanted upgraded or the premium protection package, the costs were taken from me without authorising. I was lead to believe that the extra payment I was making was a deposit that would be returned, however, on receiving the bill that is not the case. VERY UNHAPPY "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LORNA - 04 September 2024
" i did not appreciate that i had paid Keddy more than i had paid Europcar, i was therefore confused when Europcar had an amount significantly less on their booking for me than i had paid you. i presume this was your booking fee and my misunderstanding you were using a third party and were charging me the privilege of doing so. "
" I called the out of hours number to try to arrange a later time for drop off. Once the call was answered your staff member gave me a number to call which he said was still open, it was not. I called back saying that no one would answer on that line until 8am the next day. He tried the number himself and confirmed what i said was true. He suggested I email to say I wanted drop the car off later to which I pointed out that no one would be reading the email before the morning either. My drop off was 7am at Bristol airport so I could not wait until the office opened at 8am to request late drop off as by then i would be charged for late return anyway. I appreciate that your staff member could not confirm late drop off as the car was then hired via Europcar but his information was wrong and his suggestion that I email was frankly ridiculous. I dropped the car off at the agreed time in the end but had a very frustrating hour trying to deal with this to see if i could agree late drop off. Disappointed that your staff did not have more useful accurate information. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL FATIR - 04 September 2024
" Very good and reliable. "
" Reasonaly good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 04 September 2024
" Easy to use "
" The car allocated was probably of lower quality than that advertised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JONATHAN - 04 September 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PETER - 03 September 2024
" All good thanks it all worked, even the AA man when t.he engine warning light Went on!! Just a Gremlin "
" V g pick up process, young man v helpful and explained lots of little cr quirky details "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 03 September 2024
" This recommendation may change depending on how Auto-Europe manage my complaint and request for a refund I am about to send in now that the rental period has finished. "
" They cancelled the booking as we were late getting to the collection office which is not easy to get to and the telephone number provided to inform them did not get me to a human to inform them what had happened. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 03 September 2024
" B "
" Great customer service at each end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by STEVEN - 03 September 2024
" Completely overshadowed by being called a liar and aggressive abuse received from the manager at the Edinburgh airport office. "
" The manager of the Edinburgh Airport office was extremely rude, unprofessional and lacked integrity. The short interaction when returning the vehicle is about the worst customer service I have experienced in 53 years anywhere in the world. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 03 September 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LESLIE - 02 September 2024
" Although a wait at collection desk initially everything else was great "
" Collection was slow process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GEMMA - 02 September 2024
" Terrible "
" USELESS COMPANY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by STEVEN - 02 September 2024
" Decent little company, slightly off airport but did run a shuttle every so often. "
" All good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 02 September 2024
" Heres why we will recommend all our friends and family to never use Auto Europe. 1. Please do NOT describe that the car is available IN airport. No it wasnt. there was ONE shuttle bus PER HOUR. A considerable inconvenience after and before long complex flights. 2. Travel instructions for arriving at green motion were NOT provided by Auto Europe. We had to make MULTIPLE (international) CALLS to get information. 3. Documentation for hiring the car was also incorrect. We wasted a lot of time at the Green mMotion counter because of Auto Europe's misleading description of the documentation required. We could have provided it if we had known beforehand. So no thanks for that. "
" Green Motion... fine, professional and courteous. Happy to use again, any time. Auto Europe... misleading, incorrect information on ALL levels. Deleting bookmarks. Will never use again. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DOMINIC - 02 September 2024
" As above "
" The vehicle was fantastic and great to drive. The day of collection was terrible with it taking almost 1 1/2 hours waiting to pick up the car. I did receive an apology email and it was mentioned when I dropped off the vehicle that I would be receiving a cash refund back onto my credit card as way of an apology, but I have yet received this back onto my credit card. Dropping off the car was quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PETE - 01 September 2024
" Will use Europcar for all future rentals "
" Good value. Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WOLFGANG - 01 September 2024
" Very easy to book the car. Good value for the money. "
" Very friendly people at Athol and a good and clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANNE - 01 September 2024
" Auto Europe is a great site to find the best value deals for car hire. I always try this first when I need to hire a car. "
" Easy to book and excellent location. Staff were friendly and professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DENISE - 31 August 2024
" Good prices and easy booking process "
" Counted staff very pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by STEPHEN - 31 August 2024
" All good, great prices and easy to use. "
" All good, no real problems apart from strange email about a car I didn't have but ended up not a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 31 August 2024
" I would recommend "
" Car not very clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by JULIE - 31 August 2024
" Easy, live the pre-online checkin to save time on arrival. "
" Both pick up and drop off were extremely efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by STEPHEN - 31 August 2024
" Staff were great "
" Good provider, long queue collecting vehicle, would use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 31 August 2024
" Easy to book through website "
" Pick up and drop off was efficient however car had lots of minor damage (34 items listed on the email rental agreement) when we picked it up and I have not received the final return receipt. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
IPSWICH, GB - Reviewed by GABRIEL - 30 August 2024
" Good "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by THOMAS - 30 August 2024
" I feel like I've been conned. Auto Europe need to more closely vet their partners. "
" I have many complaints. When we arrived after a long journey the counter staff was incredibly clown like but we persevered with his 'welcome performance'. We were then informed that we needed to use a credit card to put down the deposit. I have never owned a credit card nor intend to. I hire cars 4-5 times a year from various suppliers and I've never been asked for a credit card before. I informed the green motion colleague that I had more than enough money on my debit card to pay the deposit but this wasn't entertained. My original booking was circa £220. The counter staff informed me that they could 'help us out' by allowing us to pay the insurance in full and he quoted £570! This is criminal. We were so disgusted that we hired a SIXT car (who accept DEBIT CARDs) on the spot. This added another hour to our trip and left us significantly more out of pocket. Half an hour after leaving the green motion cabin I received an email to say any refund had been rejected. A truly horrible, frustrating and expensive experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DARRIN - 30 August 2024
" I use Europcar all the time. Great customer service and good reliable cars. A big thanks to Khan for all his help on my last visit. Highly recommended! "
" I use Europcar all the time. Great customer service and good reliable cars. A big thanks to Khan for all his help on my last visit. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WAJAHAT AZIZ - 30 August 2024
" Good overall "
" Except for the administration fee that was charged for every incident, the service was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RYAN - 29 August 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ANDREW - 29 August 2024
" Makes the compare and selection process easier "
" Very easy staff to deal with - genuinely informative and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANDERS - 29 August 2024
" ! "
" ! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by PAUL - 29 August 2024
" Everyone was friendly, both at pick up and drop off, I can't rate them more high. "
" Everyone was friendly, both at pick up and drop off, I can't rate them more high. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAYMOND - 28 August 2024
" Used many times, will use again "
" Easy pick up the drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SURYAPRAKASH - 28 August 2024
" I have raised ticket with Avis (unique reference number 8005BC0E ). I demand that Avis refund all the costs involved, failing which i would go to Court against Avis and Auto Europe for putting our lives in danger. "
" We rented car in Edinburgh airport and were on our way to Invergarry when the car had a flat tire in the middle of Scottish Highlands . There was absolutely no recovery and we were left in the middle of nowhere and the customer care just told everytime that help will come in 2 hours - which never happened . Timeline of incident : 18.08.2024 - 07:15 pm - Flat tire on A86 - near Kinloch Laggan - Scottish Highlands 11.30 pm - first help came . Told cannot fix it and left. 11.45 pm - Customer care told rescue will come at 1.30 am 02.00 a m - Nobody came . We found a person who will drive for 1 hour and take us to Inverness 09:00 am - Recovery truck came Avis had failed to provide even basic recovery and this had led to trauma and sufferings for us. Because of failure to rescue us , I had to book emergency taxi services ( 258£) and emergency accommodation (329 £) in middle of night at 2 am . I feel so stupid for believing that Avis and Auto europe will somehow rescue us . Avis almost left us to die without even rescuing us . Even after 7 hours , Avis could not rescue us . The incident caused us enough trauma and near death experience for the kids and they were crying for hours till 2 am. The car that was provided was not serviced and maintained properly which led to this incident . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by KATERINA - 28 August 2024
" Great experience. "
" Very easy. Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by GEORGE - 27 August 2024
" As previously the whole process of booking with you is simplicity itself - hence why I used you again so readily. "
" Along with other renters we had to stand in the car park (15-20 mins) and await a prepared car. When it arrived we then had to endure the spiel about the various excesses delivered in a way to frighten the unwary. Then when we were finally about to get the key it was discovered that my booking was completely mixed up with another when they tried to charge me circa £1500. When you add this to the differing email instructions I had received about what to do at Glasgow Airport, having already completed the 'accelerated' check in details - I was not impressed. Compared to my experience at the beginning of July (UK5670520) with Hertz it was chalk and cheese. Sorry for the rant. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by NICHOLAS - 27 August 2024
" Not always the cheapest "
" All went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by STEPHEN - 27 August 2024
" Very happy "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOAN - 26 August 2024
" I can't recommend you while you trade with Greenmotion but maybe you are ok otherwise. You were very efficient with ou booking but!! "
" They were very friendly counter staff when we collected car, rather slow and asked alot of questions which we realised when we brought car back that there was a reason for this. They watched all the photos we took and of course we didn't take only a few of windscreen so they found chips on it which I know we didn't do while we had the car. They got very awkward with us and we had no choice but to pay. I wouldn't recommend them to anyone as I feel they were the closest thing to gangsters I've met. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MATTHEW - 26 August 2024
" I have a nagging suspicion that when certain rental companies receive a reservation initiated from AutoEurope, they look to supply the oldest and most beat up vehicle available. Noo, that cant possibly be the case ! "
" Old VW Polo with many miles and associated scratches to match. Tyre warning lights active upon collecting the vehicle. Oil warning light appeared after < 100 miles of driving. Now waiting for Enterprise to offer a refund for the oil that I had to purchase to save their engine ! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 26 August 2024
" Efficient pickup drop off "
" All went smoothly. Nice clean car, but underpowered.I was a bit concerned about the large deposit though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RONALD - 26 August 2024
" Excellent service "
" Great, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 26 August 2024
" Auto Europe are awesome! thanks again! "
" All good except for the 3rd time I have hired from them they never answer messages and their is no other way to get in contact with the branch other than to leave a voice mail. This time it was to ask them for a house to car cable as my car was missing it! , but after 3 days of leaving messages I gave up , again! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by CHRISTOPHER - 25 August 2024
" great "
" nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAJESH - 25 August 2024
" Worst service in world. I gave up never rent car. Check picture quality of car. Dissaster......... Never go to Green Motion. They did not credit my payment. I spent £200 to hire car from different companny / location. Never took car from Green Motion. I have to complain to Ponsumer Protection Beauro. Feel like there is no rules and regulation or law and order in United Kingdom or England. Worst experience in my liife. There is no option for picture, otherwise I would have posted picture of reality from Green Motion. "
" Worst service in world. I gave up never rent car. Check picture quality of car. Dissaster......... Never go to Green Motion. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GREGG - 24 August 2024
" Process was simple and easy. "
" Pick up took a bit of time as there were several customers and only 2 agents doing the check-in admin. I asked for Heathrow pickup and assumed it would be at the airport terminal without the need for a bus. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PRATYUSH - 23 August 2024
" Can AutoEurope highlight the key points for each rental company? Also, is it possible to highlight the excess for each company? This will help decide the best rental provider. "
" Good experience, though there is one thing I wasn't aware of - that a breakdown cover is not included in the rental. I don't know whether this is an Alamo policy or with all rental agencies. Fortunately, I didn't have a breakdown otherwise it would come out of my excess. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 23 August 2024
" All fine "
" Was provided with a 8 seater van when I requested an intermediate size car. The car was also damaged a lot and had terrible odour (possibly a dog had been previously in car). The headlight was also not working which should have been checked by Europcar staff. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LONDON, GB - Reviewed by MICHEL - 23 August 2024
" The car got me safely and smoothly to wherever I needed to be in spite of the battery light being on throughout the hire. I drew this to the desk staff's attention on returning the car. "
" Overall an excellent service except for the low battery light showing throughout the hire. However, perhaps the previous hirer failed to notice it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DEIRDRE - 23 August 2024
" Quick easy and efficient to use "
" It was a very busy time at pick up and I had to queue. However Ash was brilliant and helped me really patiently and politely thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GEORGE - 22 August 2024
" Fhb "
" Their staff stole my property from the car during return check in. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by GARY - 22 August 2024
" There was another customer at the pick up desk and they were given far more information than we were luckily my wife was listening to the agent giving them the information otherwise we wouldn't have known a few essential things like reverse parking in bays to ensure we didn't get a ticket "
" Easy pick up and drop off car was exactly what was advertised "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by DAVID - 22 August 2024
" All good and excellent value and service "
" Everything explained clearly on arrival . Handy to get to with shuttle bus. Drop off , simple check round for damage and that was it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALISON - 22 August 2024
" As above. Need to speed up the process, so slow, over an hour before we could get the car paperwork sorted. "
" Need to answer the phone when you call. Clearer instructions on where they are located. Speed of picking up the car extremely slow, so much paperwork to go through. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by RICHARD - 22 August 2024
" All good from reservation stage to car pick up Return of vehicle unsatisfactory at Hertz Bristol Airport "
" Return area unmanned Tried to close off rental before leaving Hertz Had to wait well over 30mins to have car condition and rental signed off. Not good enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIHNEA ALEXANDRU - 22 August 2024
" NA "
" very good staff at heathrow airport in my case "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIMON - 22 August 2024
" Generally good experience, except for Autoeurope upselling everything and it took longer to get vehicle because of this "
" Too much UP selling!! Not needed they tried to up sell everything. Had full cover but they still tried to upsell and say I was not covered etc "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by DEREK - 21 August 2024
" Excellent service, car was clean "
" Excellent service with minimal fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by STEPHEN - 21 August 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANDREW - 21 August 2024
" Good all round service "
" Good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WARREN - 21 August 2024
" several phone calls and emails and still no reply, wonder if this will prompt you to reply to customer enquiries "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SALLY - 20 August 2024
" As above "
" Very disappointed. Charged an extra £180 just because we don't own a credit card. That means it was £250 to hire a car for 3 days. Appalling value for money. A real rip off. Which is a shame because the staff member was lovely and the car condition was great. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 20 August 2024
" Nice guys, shame the car wasn't clean "
" The car had not been valeted and the only way it would be classified as similar to a golf would be in physical size "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by KENNETH - 20 August 2024
" Nightmare.. "
" Nightmare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by FELICITY - 19 August 2024
" Faultless "
" Cannot fault from booking to dropping off, very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 19 August 2024
" Stress free "
" Very good except the car had been smoked in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KAREN - 19 August 2024
" Missed bus to airport due to slow drop off "
" Great pick up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VLAD - 18 August 2024
" No questions or issues to AE. "
" 2 hours queues on a pick up. Wrong amount charged, the case is still ongoing. No gate code provided for a drop in North terminal. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KARIM - 17 August 2024
" No thing to say. "
" I was given a different car than the one have booked. The car has had issue with one of tyres loosing pressure. I first declined taking the car but I was not given alternative option. I called their breakdown and they were not helpful then point8ng me to kick fit to get it repaired at my own expense. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 17 August 2024
" The 2nd driver issue should not have arisen. "
" There was no explanation about how the brand new EV worked, charging, etc. There was no instruction manual when we had questions during the trip. Hertz ph number is a paid call. We were from overseas with a prepaid SIM on our phone, so we could NOT call Hertz for assistance. One time we could not remove the charging cable, and had to get assistance elsewhere. Skoda not available either. On return, it was difficult ilt to understand the man on return, and he would not sign off the condition of the car, or explain the process. Otherwise,.very good car, but charging was a terrible.experience. Hertz seemed ok. I have given them feedback. Hertz says if you sign up, you get a 2nd driver for free. When we arrived they refused this saying we didn't book with them. I think this is poor, as one-off the reasons we chose the vehicle through AutoEurope was it was Hertz and we could get the 2nd driver free. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 17 August 2024
" I was told the car was perfect. This was not true. Lots of damage to hood, top of car and rear. Spoke to staff at pick up point who altered our paperwork to reflect the damage. Europcar staff are always very helpful and pick up is usually simple as I use the service regularly. "
" This was the cheapest car I could find and I still think it was expensive for one week "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by HELEN - 17 August 2024
" Top as always "
" Always very friendly staff. Stanley at Manchester Airport was very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 17 August 2024
" I have used Auto Europe faithfully for many years and had successful car hires at many destinations.... BUT never before have I been let down like this !!! Their late arrival terms are not clear and di not show clearly what action a customer should take when delayed. I ASAP called/ emailed the supplier (3.45 that day) - they responded 4DAYS LATER!!! The Auto Europe site match/ allocated supplier system to my provided times & flight No. details should have allowed for off site / bus travel at Gatwick and also have been capable of avoiding or WARNING ME or stopping me using any suppliers with strict closure terms as the air passenger industry is prone to delays- no service aligned to air travel should have strict closures- especially if Auto Europe's computer matching system actually directs customers to use a specific local service provider- EVEN WHEN THE FLIGHT NO. /TIMES ARE TOO CLOSE OR AT RISK OF MISSING THE TIMES OF THAT SUPPLIER's OFFICE CLOSURE!! I am still furious!!! "
" We had a car hire reservation booked and scheduled through Auto Europe for THURSDAY 1st August 2024, with my estimated car pick up from 6.30pm which included an Auto Europe service provider/Car rental company called 'Green Motion' ....booked as usual through Auto Europe for my wife and I to collect a car (including added insurance cover) through your rental services at Gatwick Nth Terminal. Once I had booked and got my Voucher (as always, and I read those things) I looked up the terms as I noted the Green Motion (GM) office was located off- airport, and saw we would need to get to a shuttle bus to Green Motion to collect the car.....I also noted with some concern that Green Motion offices close at 7.00pm!... However, I saw that GM / AE clearly apply a late pick up charge of £35.00... and it also states that in the case of an 'out of hours arrival' GM/AE "apply the extra £35.00 fee but that would be included in the fee being charged" ....so on this basis and with my very positive long term opinion of AE from many past car rental bookings; I assumed our contracted / location & pick up times through AE and their partner suppler were flexible enough to manage any potential delayed/ late flights –which are of course are common these days.....so I felt all seemed fair enough. On Thursday 1st August in Biarritz, due to poor weather conditions over London, the EasyJet aircraft was late arriving at Biarritz and we were therefore warned we would be delayed 1 hour taking off at Biarritz airport. I called Green Motion to alert them of a likely late arrival but could not find any way to leave a message...(answer phone? or reference to email.). But I got one voice answer message which gave an email as contact: www.greenmotion.co.uk So I emailed GM at 16.43 French time (3.43pm GMT) to alert them to our delay and ask about a late pick up. SEE ATTACHED/BELOW COPY OF EMAIL The aircraft was delayed again in air due to more storms over Gatwick and landed 2 hours later than scheduled at 20.10 GMT Once through customs I called GM as the guidance notes state; and followed the auto instructions to go to Bus Stop 12. The message stated that they "cannot pick up right now.....but please send a text and GM would call back as soon as possible". However: a) BEFORE THE FLIGHT: No email reply from Green Motion was received from my 3.43pm email message (none since either!). b) No call back from GM followed my various calls, V/M messages and emails. c) On my several calls to Green Motion no message stated that the office was closed.... but a message did say "please text name & details of booking and we will call you back ASAP". d) No contact whatsoever was received even after 30 minutes of my wife and I waiting at Bus Stop 12. e) No contact, no call no emails have arrived to date (it is now 12.31 SUNDAY 4th August ). So, we had no service. No car (as had been scheduled) and no explanation of why Auto Europe/Green Motion could not provide the Car Hire service as contracted through Auto Europe. I called and contacted Auto Europe 9.30am (GMT) on Friday 2nd August and talked to Marlene who suggested I call Green Motion and ask them the question of why no reply or statement was provided to us/ Marlene then suggested we "should have called Auto Europe" if we were going to be delayed!! Where in the notes or Voucher does it tell you to do this?!! She also mentioned that... as I did not have the flexible cover that AE now promote (covers you for late flights etc;) she could not act on the problem at that time. So I said if I had seen or been shown that flexible cover service (at 72 years old) I would certainly have purchased it!! I HAVE NEVER EVER SEEN THAT SERVICE OFFERED when reserving a car on AE site...IN ALL THE YEARS OF USING AUTO EUROPE!! Our only alternative: This loss of vehicle and total lack of any service or correspondence meant that My wife and I were anxious, disappointed and physically exhausted; and with no reply or explanation of what if anything was happening with our AE reserved rental car service, by 8.45pm we gave up and returned to the Terminal and booked a taxi from Gatwick to Newbury at a cost of £220.00 and finally arrived home at 11.24pm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by CATHERINE - 16 August 2024
" Too much up selling at the book in desk with no information about the makes and models of cars. "
" I didn't like the hard sell at the desk when checking in. I had already upgraded at my cost before arriving at the car hire desk. I thought I was being offered a car at the grade I had booked but it turned out to be bigger and therefore more expensive for additional insurance cover. I went to see the first car offered and it was too big. I went back to the desk and after after a wait was given another set of keys. It was a similar make and model and too big. I went back again and after quite a long wait was shown another car. I believe this was the grade of car I had originally booked. I was given given an agreement which then said there was no damage on the car. There was. Fortunately one of the staff outside noted it and signed my form. This whole process took over 1.5 hours Not a very satisfactory experience and I believe I should be sure a part refund got my additional insurance cover as the grade of car I hired was lover than what I had paid for. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by VICKI - 15 August 2024
" Easily done. However the Hertz office was extremely difficult to find at Manchester Piccadilly. "
" The person who served us when picking up was helpful and the same for the person who checked the car back in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by HAROLD - 15 August 2024
" Good value for money "
" Very efficient service. No fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 15 August 2024
" I had no problems when booking with Auto Europe but on visiting Green Motion' my experience then turned in to a nightmare. "
" I was informed that my credit card was rejected 3 times even though my credit limit was £2400 and balance at zero. A card that I have used many times when hiring cars. I used the card in a cash machine the following day and it worked perfectly well. I was told I could use a debit card ; however, I had to take their insurance at a cost of £720 even though I bought my insurance through Auto Europe at the time of booking the hire car. I was also told that the booking was soon to expire off the system if I didn't make a decision and take their cover. By this time I had been in the Green Motion' 3 hrs and had no alternative but to accept their insurance. The bank (Santander) who I have my credit card with stated that it wasn't the fault of the bank even though on the day of hire 19th Aug 2024 there was a global IT outage that they said did not affect chip/pin card transactions. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEVEN - 15 August 2024
" I have emailed but no reply as been overcharged for 14.50 by Europcar. No idea why. Please get in touch "
" Counter staff great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 15 August 2024
" Happy days. "
" No hassle, freindly staff just what you need from a car rental service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROWAN - 15 August 2024
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KERSY - 15 August 2024
" Already done above. "
" No complaints to make so far. Pleased all round. For a regular, there should be some incentive and a bit of economy. Ta "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SIMONE - 15 August 2024
" However, after driving out of the rental car village the tyre pressure light came on! Reported this with customer service on the phone , next morning we had a flat tyre, road assistance came out within 2 hours. "
" overall experience was amazing, collecting the car was straight forward and collecting the key from their new collection box. Great service also from the representative where you collect the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 15 August 2024
" Very long wait for pickup with sever groups picking up and only one person providing checkin service. My big problem was the agent convincing me that I had not purchased full collision damage waiver coverage and selling me his coverage which I subsequently confirmed I had purchased when making my booking through Autoeurope. In the haste of the pickup process I doubted what I had done and believed what the agent told me as he was also rushing to get things done and move people through. This ended up costing me an extra £250 for coverage I didn't need. I'm extre unhappy with that service and will think twice about using Europcar in the future. Also a lesson to be very sure of what you have actually booked as the voucher document provided is not clear with what your coverage includes. I had to go into the reservation details to find what I needed. Not good all the way around. "
" Very long wait for pickup with sever groups picking up and only one person providing checkin service. My big problem was the agent convincing me that I had not purchased full collision damage waiver coverage and selling me his coverage which I subsequently confirmed I had purchased when making my booking through Autoeurope. In the haste of the pickup process I doubted what I had done and believed what the agent told me as he was also rushing to get things done and move people through. This ended up costing me an extra £250 for coverage I didn't need. I'm extre unhappy with that service and will think twice about using Europcar in the future. Also a lesson to be very sure of what you have actually booked as the voucher document provided is not clear with what your coverage includes. I had to go into the reservation details to find what I needed. Not good all the way around. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GRAHAM - 15 August 2024
" Overall good "
" Overall good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by STEVEN - 14 August 2024
" Very good service all round "
" A nice upgrade and a very simple collection and return. Staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MOHAMMED USMAAN - 14 August 2024
" Smooth. Europcar were very good. Nice new car "
" All smooth, no issues at either end. Great price from Keddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKILA - 14 August 2024
" NA "
" Location was good and the shuttle service very efficient. The car had a number of scratches and was not overly clear either inside or outside. It did the job but the car at Green Motion (previous hire) was in better condition. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JACQUELINE - 14 August 2024
" Generally very positive. I was given a Citroen I would have preferred a Japanese make but that was a minor issue. "
" The back indicator stopped working we had the AA come to the house and fix the problem. That all worked out fine, but if they were not able to fix the problem I would have had to drive all the way back to London as it was explained during covid many of the branches had been closed. So to swap a vehicle in a far ore difficult now. I wonder if this is true for all hire car companies "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 13 August 2024
" See above "
" After i returner to Norway i found that i have been billes an extra 5577,76 nok no explanation or anything! Please explain and refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARTIN - 13 August 2024
" Very pleased with car & it performed well. Happy to use Green motion again. "
" No problems except the car had been damaged but recorded on collection. Car drove well & very pleased with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HADRIAN - 13 August 2024
" was good experience "
" hi was everythink good, the only thing i dont know why i was charged after the rental , the sum of £11.59, i was never charged these fees before, and i have rented many times previus from auto europe. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 12 August 2024
" 100% perfect "
" Superb, absolutely excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BATH, GB - Reviewed by RAN - 12 August 2024
" Please see above "
" They didn't have a car when we arrived and we needed to drive to another location to pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NITINCHANDRA S - 11 August 2024
" The vehicle we got was absolutely not in good condition. It was not cleaned as per thier guaranteed " Cleaning Promise". Wheels pressure and lack of diesel additive. In addition to the many scratches and dents I was pretty much disappointed. This booking was done well 8 months ahead. No substitute 9 seter to the specs I wanted. Infact it was the only one Automatic that was available at Heathrow Airport. The second vans sitting arrangement was not the way we wanted and Manuel as well. I would really would like to have some refunds as it was a disaster taking this van for a family wedding...to my disappointment. Have always had good vehicle in the past And always been happy with Auto Europe. "
" Very good service by staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by STEVEN - 11 August 2024
" Is this not the same as comment box 3??!!!! "
" The air-conditioning didn't work on the first car which made things very uncomfortable however Karl managed to find us another car after 3 days and provided us with a discount to offset the cost of two trips to Newcastle Airport. Karl always gives excellent customer service, some of the rest of the team don't seem as keen "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by CORMAC - 11 August 2024
" All good "
" Sheraz was a nice fella and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by FRANCIS - 11 August 2024
" When i checked in I found that I'd accidentally booked for the next day but the agent was a able to find me a car. And when I needed an extra day, they arranged that too. I was very impressed by the flexibility and sympathy shown by the agent with whom I interacted. "
" When i checked in I found that I'd accidentally booked for the next day but the agent was a able to find me a car. And when I needed an extra day, they arranged that too. I was very impressed by the flexibility and sympathy shown by the agent with whom I interacted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 11 August 2024
" No problems "
" Very friendly staff. Off Airport by they have their own shuttle taxi you call for on demand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENELM - 10 August 2024
" Easy to book and great price. "
" Great customer service. Specially on drop off. Polite, friendly and welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by HANNAH - 10 August 2024
" Don't know the difference between hertz and auto Europe to be able to comment "
" Peggy was fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DEBORAH - 09 August 2024
" Satisfied with service provided "
" Unfortunately the car we hired developed mechanically problems. Whilst this caused some inconvenience, many thanks goes to staff members, Mark and Faith, who went out of their way to quickly provide a replacement car and resolve the issue. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by JAMES - 09 August 2024
" Car hire was easy to arrange, vollect and drop off. "
" The office staff were very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 09 August 2024
" I arrived at the wrong car rental and walked over to Hertz picking up my reservation easily having everything explained about the car perfectly. The rental went really smoothly. "
" Very satisfied as everything went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TIM - 08 August 2024
" I have already issued a complaint to AutoEurope but have not heard back. At the point of collecting the car, I was required to pay an additional £52 'one way fee' as I was returning the car to a different airport. This expected fee was not communicated by AutoEurope during the booking process and I'm VERY annoyed about it. On my voucher, it was estimated as "0.00 GBP". If I had known about the extra £52 fee then I might have made alternative transport arrangements. Please can you provide your complaints procedure? I wish to make a formal complaint. If I don't hear back, then I will contact a consumer protection agency. "
" Our flight landed at 6.27pm (after a 6 hour delay), but we weren't on the road until 8.15pm!! It took ages to reach the car hire centre because of infrequent and busy bus service at the airport terminal. The car hire collection process was very slow. The car itself was fine, but the queue at the collection desk was too long and the whole process too inefficient. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DAVID - 08 August 2024
" Always book with Auto Europe never had any problems except for my last booking "
" Took out extra car excess with Auto Europa was told by Green Motion I was not covered by my policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERRENCE - 08 August 2024
" Overall the car was easy to drive once we figured it out, it was comfortable and there was plenty of room for luggage etc. Fuel economy was good and I would recommend your service as good value for the money "
" Overall very good. The only cons were pickup staff rushed us through the process a bit and didn't really check that we were familiar with the cars controls and there was no manual in the glovebox. Only other con was that your instructions on how to get to the drop off point are abysmal and caused a fair bit of stress. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by BRUNO - 08 August 2024
" 10/10 "
" Booking was easy and I liked the option to add insurance to cover the excess at a competitive rate instead of the one that gets offered on the counter "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEPHEN - 08 August 2024
" Excellent price and car ordered was the same model provided with an unasked for upgrade to automatic "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURENT - 08 August 2024
" Hertz has extremely unethical and fraudulent business practices. "
" Hertz is trying to scam me into paying for minor preexisting damage on the car that I did not cause. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by EILEEN - 08 August 2024
" I've been using and recommending Auto Europe for years. Always the best value for hire cars. "
" Very pleased with our car, we'd booked a manual but got an automatic. We arrived just as a thunderstorm and torrential rain hit so pleased that we had auto windscreen wipers and headlights. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BANDELE - 07 August 2024
" Quick, easy no-nonsense booking process keeps me coming back. Thanks! "
" I checked in and collected my car with 10mins! Very effecient service and they even upgraded my rental so I had a nicer car for the week. Great job! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 06 August 2024
" No problems at all and good value for money "
" Quick and efficient. Good choice of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 06 August 2024
" Smooth hire process - no issues "
" Smooth hire process - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GRAHAM - 05 August 2024
" Friendly staff and very helpful. "
" Friendly staff and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by WILLIAM - 04 August 2024
" Booking and dealing with autoeurope was great. However being scammed has not left a great taste in my mouth. "
" I was offered additional insurance by customer service agent Ewan. When I told him I already paid 4.99 per day when I booked for the same coverage he ignored me and asked me to sign the paperwork to drive the car away. I again said I already had this and he said it was a matter of routine. Lo and behold after I return the car l get a bill for for approx 24pounds per day for his insurance coverage I already paid the above mentioned 4.99/day for. It is absolutely unthinkable that in this day and age that this can happen. I have made a complaint to eurocar who have denied the complaint! What can Auteurope do to help me get reimbursed for what I believe to be a scam? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 04 August 2024
" Same as above "
" All good except car had tire pressure warning light on which we didn't notice until after we drove off the lot. We stopped and one tire was really, really low (13 PSI). It isn't acceptable to rent a car without checking the basic safety issues. This was not only an inconvenience, but a dangerous situation on the motorway. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by KIA CHENG - 04 August 2024
" See 3 above. "
" Was alleged that some new scratches were found on returning and made to sign a payment of GBP400 for the "damage". They might have been there when I took over the car. I had not taken any photo when I took over the car because of this minor nature. I dispute this allegation and had stopped my bank from paying. Kindly let me have your confirmation that you can help in this dispute. thank you. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ILIAS - 04 August 2024
" I have been using Auto-Europe for the last 13 years. Excellent servive: good choice, easynes in booking, reliability, fast confirmation, cancellations as promised. Excellent overall. "
" I arrived earlier in the Heathrow Europcar Branch. They tried to sell me a car in the excuse that they have not an available car at this moment. They suggested I had to pay an extra 600, then 400 and finally 275 GBP extra to give me a better car that it was available at that time, other wishe I would have to wait 3 hour until my car becomes available. I origgginaly had paid 300 for my rental. And I could see that in the branch at that time there were more that 150 available cars of all categories. I denied and waited. Finally they gave me a car in the class I ordered after letting me wait for 40 minutes. I am dissapointed by this behaviour since my experience is excellent with this brand. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROWLAND - 03 August 2024
" All good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VIRGINIA - 03 August 2024
" Everything was perfect. "
" Great service counter staff very good and friendly.Car was new and immaculate.Such an easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYED - 03 August 2024
" Overall very good "
" No problem at all. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARK - 03 August 2024
" Overall good experience and sure everyone will be sorted out eventually but left us very short of funds this month. "
" This was a much better experience with Green Motion than I previously had. Staff were very friendly and helpful, not pushy with upselling this time however information about return of deposit and further payment taken for damage was not accurate "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAUN - 02 August 2024
" All the information was on the voucher why did I have to write this all down again for them to enter on paperwork. All you should of needed to do was verify my documents. "
" Pick up was the worst I have ever experienced no paperwork done scanner and printer did not work member of staff (Valter) had no idea what he was doing. Over 1hr to do paperwork. Why!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by TERRY - 02 August 2024
" Everything went super "
" Staff went out of way help us "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 02 August 2024
" I was confused and concerned that the booking was cancelled in the first place. "
" When I went to the desk at Gatwick Airport I was initially told that my booking wes cancelled by Auto Europe. However the branch manager at Gatwick Enterprise car hire who I think is called "Jan," helped me immensely. Jan worked very hard, phoning lots of oncall people and senior staff on a Sunday and fixed this unusual issue and resolved it satisfactorily. I am very grateful to her as she made our holiday experience much nicer. Well Jan and the staff at Enterprise car hire Gatwick Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RICHARD - 01 August 2024
" Great for LGW connections Staff excellent "
" Staff at LGW branch excellent Very smooth collection and excellent drop off with Ian "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARRIN - 01 August 2024
" Excellent customer service from Danielle from Europcar. Highly recommended!! "
" Excellent customer service from Danielle from Europcar. Highly recommended!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TIM - 31 July 2024
" Always good service from Auto Europe "
" Excellent car; easy pickup and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 31 July 2024
" Easy to use site, no problem with Auto Europe "
" Green Motion refused to accept my French Visa card was a credit card; they said it was a debit card. They wouldn't let me have the car until I paid £76 (more than I paid for the rental) to reduce the excess from £1500 to £400, either of which I can authorise with PIN. They said it was to protect me from having £1500 debited from my account in the event of a problem. I am pretty sure this is a scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by TERESA - 31 July 2024
" Great car - Renault Captur. Good price for rental and fast return of deposit. "
" Fast and friendly service at counter and in car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BABAR - 30 July 2024
" Overall good experience but did not know a compact suv had a 1 litre engine. I was looking for at least 1.6l. I would have gone for something bigger if I know. "
" Car was clean inside but not so much outside. A lot of dead flies and bits of mud at the front of the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LYNN - 30 July 2024
" Great deal on car and Green Motion looked after me so well "
" Great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LESLIE - 30 July 2024
" Good "
" 3 hour wait to collect a car as it was chaos at the rental desk. I had ordered an ICE car and they did not have one !!!! I had to then take an EV which spoiled my vacation as I had to spend hours in charging time every other day. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ELAINE - 30 July 2024
" I would not trust or recommend Drivalia. I believe that the added fuel charge is a scam "
" Pick up took 25 mins. Rental office is well away from airport and I was only woman there. Driver was surly. Receptionist was unfriendly and gave no info about car. Got a very unpleasant hard sell about excess insurance. Car language was set to German. I am English. I filled with petrol just before return and Drivalia charged me because they say the tank wasn't filled up. I am disputing this. I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BRIAN - 30 July 2024
" Very pleased "
" Very pleased with the service I received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMILTON, GB - Reviewed by VICTORIA JANE - 30 July 2024
" Good value "
" A little slow in picking up the car, but overall a good experience "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DARREN - 29 July 2024
" Good price, easy to book and car was good too "
" They were very good, good rental at a very good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICTORIA ANNE - 29 July 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRETT - 29 July 2024
" Like I already said on previous emails not happy "
" Would never book through yourselves nor green motion again robbing bastards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PENELOPE - 29 July 2024
" All good "
" All good just clutch on car was not great so it didn't pull off well at junctions. this is my third hire care in two months and it was not great compared with the others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by THEVASAGAYAM - 28 July 2024
" For over 10 years I was renting through Auto Europe and it was always value for money "
" The entire process from pick up to return was smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDSAY - 27 July 2024
" Easy online booking system, good communication and a good car. My personal experience was fantastic. Thank you so much! "
" An absolute pleasure dealing with Ritz, however I'm very glad I took out the option of full excess cover from AutoEurope. The car was excellent, pick up and drop off were straightforward (if you read the small print it helps) and I would use them again. Their reviews online are quite scathing, so I'd definitely advise taking the Excess cover from AutoEurope. To do so with Green Motion seriously increased the price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 26 July 2024
" None "
" You have held onto my £1,000 deposit money for far too long! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by MATTHEW - 26 July 2024
" Have been using Auto Europe for years and like the choice of rentals, the great deals and the flexibility to change up to 48hrs prior to a rental. "
" All went very smoothly and we were upgraded to a larger car which was a bonus "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 26 July 2024
" good overall = Opel Corsa a more solid and easier to drive than the KIA "
" very slow check in people. car OK but too many electronics = sat nav terrible Opel Corsa better I rented at Europ Car at Munich Airport "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SUSEEL RAJ - 26 July 2024
" Friendly and Prompt "
" Friendly and Prompt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARRIN - 26 July 2024
" Highly recommended! "
" Great customer service from the staff at Europcar. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 25 July 2024
" Quick and efficient drop off "
" Quick and efficient pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SHORIFFUR - 25 July 2024
" Office closed when I arrived even though I arrived during opening hours. Call auto Europe and office also closed!!! No refund?? "
" Got there and was closed even though I arrived during opening hours. I had to get taxis as only one day rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 25 July 2024
" Great experience. "
" A very good experience. I highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER DAVID - 25 July 2024
" The Hertz depot is much too far from the airport terminal and the shuttle bus runs about every 30 minutes and takes around 25 minutes to reach the Hertz depot. Also there are too few indications on how to reach the Hertz offices and we walked all around the hotel grounds until a kindly doorman accompanied us to the Hertz office. However the actual rental experience was very smooth and we also got a free upgrade as the car we booked was not available. "
" Dropped car off on 22/07 and as of 25/07 still waiting for return of £250 deposit on credit card. Was also persuaded to spend an extra £50 on insurance cover for tyres and windshield as counter staff told me I could be liable for up to £1,500 in damages otherwise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CATHERINE - 25 July 2024
" Never had an issue with auto Europe would use again. "
" Quite a long wait to be given the car, followed by a very long wait after returning the car which had to be chased up that we were actually OK to leave. The actual rental was fine and they were very fair. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by LIAM - 25 July 2024
" Terrible "
" The service with this rental company was shocking taking £1500 and not putting it back on your card for up to 30 days post off hire, charging add-on premiums for everything at ridiculous prices and I mean rip off. I was actually scared to drive the vehicle. The Staff were arsey, difficult and not professional. Car was meant to be a vw or similar. A Citroen c3 Aircross they thought was an upgrade!!! I would never use this company again Collection staff were fine "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DOMINIC - 25 July 2024
" All good "
" All good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALISON - 25 July 2024
" Exceptionally poor from start to finish with largely rude, unhelpful staff seeking signatures without opportunity to review the car and signatures without explanation or showing what is being signed. When pointed out not considered an issue! No directions to shuttle /bus which itself was a joke. Allegedly hourly service which I did not see on the website and having arrived with hrs to waste ended up hiring a taxi as bus delayed with alternate terminal one full. So sad an experience and such a contrast to our recent experience with Alamo in the USA. "
" Exceptionally poor from start to finish with largely rude, unhelpful staff seeking signatures without opportunity to review the car and signatures without explanation or showing what is being signed. When pointed out not considered an issue! No directions to shuttle /bus which itself was a joke. Allegedly hourly service which I did not see on the website and having arrived with hrs to waste ended up hiring a taxi as bus delayed with alternate terminal one full. So sad an experience and such a contrast to our recent experience with Alamo in the USA. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 24 July 2024
" Shocking. Customer service is bad. "
" Shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NORWICH, GB - Reviewed by ANDREW - 23 July 2024
" As above. "
" Really good value for money and excellent service. The cars were in great condition and my deposit was returned really quickly. Within three days which is fabulous and much appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SHANE - 23 July 2024
" All OK but my credit card was refused so I had to pay £200 for extra insurance which I didn't need. My card had just bought me a coffee so I know it was working. It felt like a scam. "
" All OK but my credit card was refused so I had to pay £200 for extra insurance which I didn't need. My card had just bought me a coffee so I know it was working. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SIMON - 23 July 2024
" See above. Damage to bonnet was not noted when I collected the car, nor the broken parcel shelf (these were noted after I mentioned them). "
" Europcar desk at Inverness staffed by two people; their desk was very popular, mainly with people who hadn't pre-booked, so I had to wait 45 minutes to get to the front of the queue (the flight from Bristol was only 25 minutes longer!) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by JOHN - 22 July 2024
" As above "
" Very pleasant, courteous & helpful member of staff at reservations counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STIRLING, GB - Reviewed by MARK - 22 July 2024
" Still waiting on my refund for the booking that wasn't honoured. "
" Cancelled my booking 90 minutes before I was due to collect my car. Extremely disappointed. No alternative offered and Auto Europe did nothing to assist. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by LUKE - 22 July 2024
" Excellent service, very pleased "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by REBECCA - 22 July 2024
" Ok service but more information required re pick up/ drop back re shuttle runs etc "
" There should be advanced instructions that the car hire is out side the airport and you have to get a shuttle bus. Also you have to wait 45 minutes to get the bus to take you to the airport from green motion or they charge you £6.00. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by STEPHEN - 22 July 2024
" Overall the experience was very good for us. We were delayed by 1 hour 40mins so we almost arrived after closing time at 6pm. The pick up driver said that if we were going to be late he would stay behind and process us which was welcome news. "
" At the airport entrance hall I called Green Motion as it was a pick up (transport to the depot). The transport was waiting at the designated pick up point then we were driven to the depot and as no other clients were in attendance processing was rather quick. The car was definitely an upgrade on the car that was chosen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRIS - 21 July 2024
" All good "
" David at Liverpool airport was excellent to deal with. Professional, very good at his job and very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICK - 21 July 2024
" Hassle free "
" Hassle free and drop off was a breeze, special shout out to Emre who dealt with me, very friendly and helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CLIVE - 20 July 2024
" We hired a Polestar 2 which was great, but as an EV our biggest issue was finding charging stations in Scotland that worked effectively with the car. Charge Place Scotland seems to have a near monopoly in that country, and although I hear has been taken over by another company we had a number of issues where the car accepted a deposit, accepted the connection, but then failed to deliver any power. We lost many hours with unreliable charging stations - but hopefully this is all teething problems and the whole UK network will be as simple and reliable to use as any petrol station. "
" Everything went smoothly with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAYMOND - 20 July 2024
" Price was the same as booking direct closer to the time. No real advantage. "
" Were advised electric car running costs high. This was true. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MICHAEL - 19 July 2024
" Auto Europe experience was very good, with competitive pricing and several car options and companies to choose from. "
" Great experience with counter staff, and was provided with a free vehicle upgrade. Unfortunately on the 3rd day of my rental the car reported a red light warning on the dash for low oil level. I called the breakdown line and they sent an AA truck to assist. I was stranded for over 2 hours while waiting for the AA truck to resolve the problem. The AA technician confirmed the oil level was at the minimum and needed topping up, and commented that he would expect a car rental company to check this prior to releasing the vehicle for hire. No compensation was offered from Europcar for this inconvenience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ROY - 19 July 2024
" n/a "
" Everything was fine other than it was extremely busy and had to wait over one hour for cars to be returned/valeted before leaving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 19 July 2024
" smooth "
" Two things: One, they asked for a link to DVLA to check my license and I had to know my National Insurance number. This was a first. And a last. Two, the car that was the big let down. An MG ZS. Sigh. Really uncomfortable to drive with an engine that was so underpowered it lost so much pace uphill on a motorway I had to put it into third gear just to keep constant speed. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LIVERPOOL, GB - Reviewed by RAYMOND - 19 July 2024
" Apart from the issue with the hire company credit card blocking a substantial deposit for an unbelievable 30 days and a bit of a wait to collect the car ( in fairness it was busy) the pick up and drop off from the airport was seamless "
" Not at all happy that after purchasing full comprehensive insurance through a third party ( yourselves) that Green Motion will still block a substantial deposit on a credit card for an unbelievable 30 days "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by JOHN E. V. - 19 July 2024
" Always been happy to use Auto Europe. "
" Could not fault the before and after customer service received, but I would not recommend a petrol, manual MG, eventhough it was supposed to be an upgrade. I have hired various cars in my time and although most cars have little idiosyncrasies, this is the only car that I would stay clear of. The radio was unfathomable. The horn would sound occasionally when locking the car. The horn alarm went off for no apparent reason. Worst of all, we were locked inside three times and I have no idea why or what I did to unlock it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DENNIS - 18 July 2024
" We spent three days driving round the Isle of Man in a very economical and comfortable car/ "
" Excellent service with a pleasant assistant on the desk. Car was very good to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOSE - 18 July 2024
" Aufull "
" Could you let me know when we are going to receive the deposit? We have received an invoice with some wrong issues of the service which was not indicated to us at the car recepción. Best regards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 18 July 2024
" I'd recommend Auto Europe for initial value and ease of booking, but caution about the possible additional fees. "
" Over all a very easy experience. I was a little disapoited with the additional costs after drop-off... the one-way fee was a little higher than expected and there was an additional 'premium location' fee that wasn't mentioned at all prior to drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARTIN - 18 July 2024
" Once we found the car hire site everything went smoothly, but they did try to sell us extra insurance. Luckily I remembered that we had already paid for additional coverage via the website. "
" Not easy to find as no signs at the airport to indicate where the pickup is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RICHARD - 17 July 2024
" Great "
" Really positive. Staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KUNAL - 17 July 2024
" Amazing service and great credit to Mariam who was very knowledgeable of the vehicle and seemed very experienced. I felt in good hands. "
" Her name was Mariam not Keddy. My ratings are scored to Mariam NOT Keddy unless this is the same person "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DARRIN - 17 July 2024
" Great customer service from Khan. Highly recommended! "
" Great customer service from Khan. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 16 July 2024
" Was left without out a car and out of pocket "
" Had a orange check on licence so couldn't get the car payed so have to way 3 weeks for a part refund and then weeks more for the rest of it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by COLIN - 16 July 2024
" I have used auto Europe on numerous occasions and been very pleased, good price, exceptional staff "
" The booking was very easy, with a good price. All the staff throughout were , exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARGUERITE - 16 July 2024
" Dreadful company, such rude staff. Car was filthy, so hard to find shuttle bus in airport, could not get through on telephone - never again! "
" Dreadful company, such rude staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by GEORGE - 16 July 2024
" User friendly website, efficient filter options and very clear and concise explanations of what was and was not included. Very pleased indeed. "
" Efficient and pleasant enough airport car hire experience, however the return procedure could have been better explained and/or signed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 15 July 2024
" Paid insurance wise as they wanted over 3000 deposit, ended up paying over 300 ads for a 3 day hire. Nothing was clear and I feel conned "
" They were OK but dismissive of Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by LESLIE - 15 July 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 14 July 2024
" Needed more information about the pickup spots earlier. How close are they to where I was staying? How will I get to them? Discounts on electric vehicles are nice, but I know nothing about charging infrastructure in the UK "
" Had an accident and they towed the car, closed the account, provided no replacement and no automatic refund for the 10 days I was left without a vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 14 July 2024
" We will never use Hertz again - we will rent from whoever has a Tesla for rent "
" Hertz got rid of all their Tesla vehicles, and we got given a Kia Niro electric which was terrible to say the least . We spent TWO hours at a time trying to charge the car from 20% to 80%. Driving 600km, we spent FOUR hours charging!!! And when I tried to call Hertz multiple times, I was never able to speak to someone!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 14 July 2024
" quick efficient reliable "
" Quick efficient courteous - good vehicle for category booked! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by OMAR - 14 July 2024
" This is a FRAUD company. We got to the location and they said the car we booked will not be insured for me to drive on my license. I booked with enterprise rental couple of weeks back with no issues. I have proof available. Please refund asap. Kind regards, Omar "
" This is a FRAUD company. We got to the location and they said the car we booked will not be insured for me to drive on my license. I booked with enterprise rental couple of weeks back with no issues. I have proof available. Please refund asap. Kind regards, Omar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PHILIP - 12 July 2024
" Auto Europe have been my "go to" car rental provider for many years. The ease of booking, flexibility to change a booking and competitive pricing all contribute to the excellence of the service they provide. "
" Excellent from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MOHAMMED JAVED - 12 July 2024
" Efficient and economical. "
" Good prices, good car, great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KORI - 12 July 2024
" Great car rental experience "
" This was the easiest car rental I have ever had, in the US or internationally- the staff was amazing and the car was so nice and so clean! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 12 July 2024
" Website suggested that car hire pick up was in airport - totally misleading. "
" Office is nowhere near the terminal - only one bus per hour. Cost more than £60 in taxis to and from office "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CRAIG - 12 July 2024
" Always the best option in my opinion! "
" Although we waited 45 mins for a desk to open up and get the paperwork together, the staff were very nice and the car was perfect. No problems to report whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JONATHAN - 12 July 2024
" NIGHTMARISH. No CAR and got home 1 30 am Took our 130 GBP "
" WE WERE REFUSED OUR CAR WITHOUT ANY EXPLANATION OFFERED. IT WAS 9PM AND TRAINS WERE ONLY PARTIALLY RUNNING. TRAIN COST £18 AND TAXI COST £130. ALL THIS BECAUSE OF A DISPUTED AND NEVER RESOLVED EUROPCAR INCIDENT IN 2019. I WOULD NEVER RECOMMEND THIS OUTFIT EVEN TO MY WORST ENEMY. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHREWSBURY, GB - Reviewed by STEPHEN - 12 July 2024
" Did not receive car type ordered. Enterprise however sourced a car to our satifaction "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANN-MARIE - 12 July 2024
" Excellent, no issues "
" Very helpful and friendly staff. No delays, paperwork completed quickly and efficiently. Car perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 12 July 2024
" Great car just not clean. "
" Car wasn't as clean as I'd like and had a lot of damage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ALISTAIR - 11 July 2024
" Amazing service. Got my car sorted quickly. Chatty but professional throughout. "
" Brilliant quick. Staff so friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by NEIL - 11 July 2024
" Never again , poor service for the pick up and lack of communication about the pick up location. Also I feel very ripped off for a late pick up charge, don`t hide this in the small print be clearer up front when you request the pick up time. If you feel it is necessary to make this charge then don`t try and charge double of what is stated in the small print!!!! "
" We arrived to collect the car at East Mdlands airport. The instructions on where to get picked up were none existent. I called them and they said to wait, we were originaly standing at the hotel courtesy bus stop which seemed logical as the counter is based at the Hilton Hotel , luckily I double checked and asked the question , and was told we were in the wrong place , its a good job I asked as no one thought to volunteer this essential information . The car that picked us up was very poorly branded so we had to keep asking people who pulled over if they were Green Motion. I had regostered collection time as being around 18.00 when our flight landed , we got to the desk at 19.00 and were told we had a 75 pound late collection fee to pay , which I have never had to do before! Eventually it was reduced to 36 pounds which is actually what the charge was in the small print of the contract . I feel like they were trying it on to extract as much as possible from us and the other client at the desk. Frankly I feel ripped off and felt the servcie was terrible! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LONDON, GB - Reviewed by IAN - 11 July 2024
" AutoEurope we're fine - I have had bad experiences with other brokers though and usually prefer to deal directly with the car hire companies where time allows. "
" Pick up and drop off we're seamless. I've used Avis / Budget several times now and been happy with them. Compared to companies like Alamo / Enterprise they are years ahead. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 11 July 2024
" Very smooth sailing. Efficient staff and the car was great. "
" Very professional staff and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NOEL - 11 July 2024
" All very good. I still may have a claim against my excess for minor damage, havent heard back from Enterprise yet but bound to . All very good, very impressed so far. Would definitely recommend both Enterprise and AutoEurope for ease in dealing with (so far) "
" The Enterprise staff very helpful at pick up, well explained the whole thing. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SCOTT - 10 July 2024
" I've used AutoEurope for years and have always been very happy with the product. "
" I've been very pleased with my last few bookings with Alamo Enterprise. This car wasn't pristine (I suspect it had been in outdoor storage for a while) however it drove perfectly and the pick up and drop off were faultless. Alamo are not the cheapest but they're very competitive and I choose them because as I get older, I place more and more importance on good, hassle free, customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by GEOFFREY - 10 July 2024
" Please respond to my complaint noted above. I would be grateful if you could liase with Europcar to find a solution to this situation an let me know why it occurred, "
" There were confusing complications at Luton Airport with the reception person basically telling me that despite paying for the Collision Damage Waiver, I could be liable for multi-thousand pound charges in the event of any damage to the car whatsoever. It turns out that the person was working for Europcar (Europcar ref 156496392) and his intent was to scare me into paying him over £300 for additional insurance which I did, thinking that the cost of hiring the car through yourselves would be deducted; but it wasn't and I found that my bank account had been charged over £500 including the money paid to yourselves. I am now pursuing a complaint and seeking redress through the BVRLA. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by VICTORIA - 10 July 2024
" See above "
" Our experience was excellent. The staff were very friendly at Bristol airport and shout out to Jacob who was especially helpful. He explained all the insurance details clearly. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 09 July 2024
" Always the cheapest way to hire through Auto Europe! Many thanks "
" Smooth and fast service no issues or hidden damage claims... a pleasant change from the norm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 09 July 2024
" Excellent customer service "
" Easy to get car and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JACEK - 08 July 2024
" absolutely awful, frustrating and highly distressing "
" The worst experience we have ever had: unable to pick up a car, because the office was closed. Extremely difficult to contact customer support. No one seemed to be able to help, we kept being passed on. We haven't been offered any replacement car nor refund: so we ended up having to pay for a car with a diffrent company! we have described the whole ordeal with details in a complaint sent to customer services. Overall extremely unpleasant and frustrating experience. We still haven't heard back from the customer services about our complaint and refund. This is the worst service we have encountered in the UK. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by KATE - 08 July 2024
" Excellent service. Will definitely use the company again. "
" Very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEAN - 08 July 2024
" Bery smooth with no issues "
" The only oroblem was that when I picked the car up it was dirty inside and out, I have the photos to prove it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by PAUL - 08 July 2024
" Have used Autoeurope for many years as I've always found that I get the best price. Booking is simple. "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by JIRI - 07 July 2024
" Easy to choose and book the car, however it was tricky to book all the options and extras (2nd driver, unlimited mileage etc.). This was greatly offset by the Green Motion staff that added everything we needed, so the gaps in the booking application didn't lead to any major issue. "
" The staff was knowledgeable and offered us relevant advice and options; at car pick-up Rahil was very accommodating and set everything up as we needed. He was calm, efficient and looking for ways to solve all issues and concerns. At drop off, the counter staff (I unfortunately don't have their name) accepted the car without any unnecessary delay and processed the return promptly. My only issue is with pricing child car seats -- this is a necessity when travelling with family, booster seats are bulky but can be purchased rather cheaply, there is no reason to price them at £10+ per day (that being said I know this is a common practice with car rentals, and definitely not under the staff's control). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - 06 July 2024
" It was by far the best price for U.K. car hire on this visit "
" They were very efficient & the whole experience was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 06 July 2024
" As above. "
" Perfect, thank you. I had to give some personal details again as Auto Europe did not pass them on to Europcar. Are third parties not permitted to share this info, even though it is essential for the rental ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JEFFREY - 05 July 2024
" Reasonable price. Decent car. No complaints. "
" Used them lots of times. Always good prices & card. No complaints. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by BRIAN - 05 July 2024
" Nothing to share "
" Overall very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICOLA - 05 July 2024
" perfect experience "
" really satisfied, very friendly staff, I will definitely return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 04 July 2024
" The exit at Gatwick is not so clear, thought I got a bus land fine straightaway "
" Easy & Fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEKSEY - 04 July 2024
" Dollar and hertz in the UK are no-goers "
" Very long wait to pick up a car - longest for all rentals in heathrow airport. The same desks serve hertz gold and regular clients, so when gold clients present, others are not served. Cars have many damages which are not in reports, however drop-off inspection is toughest I ever saw. I was not provided with damages report when picking up a car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by TERENCE - 04 July 2024
" The car rental in the end was very satisfactory. "
" At the counter on collection, I was advised that I did NOT meet all the criteria, I accepted their reason, and transferred the rental to my wife. Everything was very satisfactory. I was told that if I emailed you that as the insurance was now void, as it was in my name, that I would get that refunded. I have emailed you 3 times, and still not had confirmation of you receiving any of my emails Thanking you for your service Terence Sawkins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HENREECE - 04 July 2024
" AS I SAID THE BOOKING AND THE VALUE OF THE CAR HIRE WAS EXCELLENT BUT NOT WAITING FOR THR CAR "
" EVERYTHING WITH THE BOOKING WAS VERY GOOD, EXCEPT THE 45MIN WAIT TO COLLECT THE CAR .....IT WAS EXTREMELY BUSY AT THE DESK 45MIN TO WAIT JUST TO GET TO THE DESK WAS UNEXCEPTABLE "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JAMES - 04 July 2024
" Autoeurope helps to simplify the car selection process and finds good value rates as well. "
" Easy pick up process due to the useful email instruction prior to collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TOMISLAV - 04 July 2024
" Worked well. Very good price. Would have been nice to be able to see insurance option at the time of booking with auto Europe. "
" Very smooth, no issues, fast and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by LORNA - 03 July 2024
" Thanks for being very professional "
" Good website and information and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TREVOR - 03 July 2024
" Avis rental desk not manned, when we arrived on time. Had to walk to cabin in car park, and then sent back to the arrival desk. No joke when you have luggage to cart backwards & forwards. Not impressed. "
" Avis desk not manned when we arrived. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by PHILLIP - 03 July 2024
" Very good "
" Not easy to get to with heavy suitcases as not situated with rest of the care hire companies. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ALI - 03 July 2024
" I have made two attempts to rent a car, but you do not accept the process via phone or website. "
" I haven't tried them "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by TAEKYUNG - 03 July 2024
" Easy search for vehicles with a lot of options! "
" Fantastic! Kind staff and smooth procedure! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by PHILIP - 02 July 2024
" Easy on-line booking "
" The initial collection of the vehicle was good and the car provided was excellent. However when we came to return it at the end of our stay the desk was unmanned and according to another customer who was waiting, it had been like that for at least 45 minutes. Someone else was ringing Athol head office but not getting a reply. In the event someone who I think did valeting of the cars, checked my car over for me and took the keys and I did eventually get the return of my deposit "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by WAI LUN - 02 July 2024
" Not happy "
" Car was not prepared before we collected "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
LONDON, GB - Reviewed by FIONA - 02 July 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 01 July 2024
" Car Deposit by your arranged partners unduly and unfairly high will not do again and if so then will be under duress. "
" Normal deposit on car by teddy europcar is £250 when booking over autoeurope it is £700 this took my credit card limit out. I will not use autoeurope again as had I known this amount from start then would have not booked. I find this amount and difference between you and them ridiculously high! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by BARRY - 01 July 2024
" It was all very straightforward and easy (as always!) "
" It was all very straightforward and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 01 July 2024
" Very good service, throughout. Car good and staff very friendly and efficient "
" Exceptional service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STUART - 30 June 2024
" See above "
" From booking to picking the car up in Edinburgh and dropping it off again the experience was excellent and very easy. Just what you want after travelling from the other side of the world "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LAWRENCE - 30 June 2024
" Rest "
" Great and friendly staff. Made the whole process easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JONATHAN - 30 June 2024
" Easy to use and cheaper than Avis direct "
" The vehicle was a little tired and not quite what I was expecting "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 30 June 2024
" I don't think anyone should be put under this kind of pressure especially after a 13 hour flight. "
" The counter staff were only interested in upselling an upgrade and did not tell the truth about the range and cost to fill the electric car I had booked. I felt under pressure to upgrade at any cost. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LUTON, GB - Reviewed by MARGARET G - 30 June 2024
" Went smoothly tho took a while to find the airport transfer bus stance which is 'J' (wrong bus stance is noted on the pre-hire paperwork) but apart from that, all ok "
" Went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 29 June 2024
" I have been renting with autoeurop for years. You should get your customer support to be available on weekends too "
" 19% added to my bill saying it's a special VAT Levi on cars taken from the airport. Herts or Avis didn't add this charge and in any case it wasn't advised when I booked the car. Please check this and revert "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by BRENDAN - 27 June 2024
" Well recommended "
" Asif on the desk was great, friendly and helpful. He could have done with help as when we arrived, 3 other bookings arrived at same time so took 25mins. Green motion need to resurface their site as very gravelly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 27 June 2024
" Great as always. "
" It's a shame there's no dedicated shuttle bus as it took us a long time to get to Green Motion from T5! Also it's always a shame when no spare wheel is supplied. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by HILARY - 27 June 2024
" Called auto Europe to complain as their email stated I only need to have Driving license , cc and passport to get underway - notice of dvla buried in small print on page 4 of voucher !! "
" I was not advised to get DVLA check code and the receptionist was unable to do it o line and it was closed for phone calls after 2 ? I was left stranded at side of road - vulnerable woman - to catch a bus - "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIE - 27 June 2024
" Paperwork all very efficient "
" Only trouble is that they are offsite and have to wait for bus. Otherwise, all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 27 June 2024
" See sbove "
" Arrived immediate attention and pick up and return gave no problems. Car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 27 June 2024
" Professional and efficent "
" Very efficient and helpful lady at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BRIAN - 26 June 2024
" A very stress free experience "
" Desk person Angus was extremely pleasent and very hrlpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 26 June 2024
" Please see above. "
" Despite having booked the car for slightly before our arrival time, and Europcar knowing we had a 2 year old and 10 month old with us, we waited over an hour for our car. It then took a further 30 minutes or so to be able to leave since we had to select and fit the car seats. The cost of hiring the car seats for three days was not good value. They were not particularly high quality and none came with the safer isofix bases. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by FAISAL - 26 June 2024
" excellent "
" This time excellent experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KERRY - 26 June 2024
" Quick & easy "
" The guys were great. Very friendly & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 26 June 2024
" Very good service and booking experience. "
" Great service - as always! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SANDRA - 24 June 2024
" As above "
" Was happy to book Green Motion as used them before. Staff at Bristol did the minimum they could, at time of collection the staff member did not move out of her chair, said to take photos, rather than show me the car & specifically where the marks/dents were. I looked at the start mileage, but stupidly did not take a picture. When I looked at the email documentation, I saw the 'start' mileage which was 161 miles less than when collected! This meant it would be easy to go over my limit & be liable for a penalty charge. Luckily I kept within my limits, but on returning the car & mentioned this, the guy just shrugged & had no interest at all. Maybe it is the way Green Motion are able to make more money & charge excess fees! Not imperessed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by CHRISTOPHER - 24 June 2024
" Will book directly with car rental company in future "
" Too many to list "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by AIDAN - 23 June 2024
" Great service throughout the process. "
" Good prices and great cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 23 June 2024
" Not for the first time the tyre pressure warning light kept coming on. I found out what to do on the Internet, but apparently it is because they take off the caps on the wheels. Makes you feel very uncertain when you are driving "
" Generally positive, although checking in took a long time - despite having done the Quick Pass check-in. Had to look carefully around the car because there were many signs of wear and tear "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by CLAUDIO - 22 June 2024
" For the rest all OK "
" The prepaid amount has been modify without explanation at the counter desk in Bristol airport. I made a complain but I am still awaiting for a reimbursement of 27 gbp! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RACHEL - 21 June 2024
" Shared above. "
" My experience with Auto Europe was not very good. You tell us that the desk is in Arrivals when it is not . This is confusing especially after arriving and wanting to get on with the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PETER - 21 June 2024
" I have used your company for many years and will continue to do so. "
" We had to wait 40 minutes for our car. Staff were apologetic. On drop off no problem very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DERBY, GB - Reviewed by GILLIAN - 21 June 2024
" Very helpful "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RODERICK - 21 June 2024
" Always service above and beyond "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by THELMA - 20 June 2024
" Good value. "
" Enterprise understaffed and had a to wait quite a while to get my car when I arrived Liverpool airport Enterprise. When dropping it back overheard another customer being told that despite him booking a car to be picked up at a certain time they had a shortage of cars and ge would have to wait " at least an hour". Understandably he was very unhappy! I was taken care of very quickly when I dropped the car back though "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 20 June 2024
" All good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 19 June 2024
" No deposit back "
" I have not received my deposit back not happy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 19 June 2024
" You sending this survey is a joke when you cancelled my booking without telling me "
" They just laughed in my face and simply didnt care "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAUL - 19 June 2024
" As per question 3's answer "
" On drop off the Supervisor Muszi was very efficient polite and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 19 June 2024
" Easy to book. Clean, new VW golf auto low mileage. Only 3/4 full tank so tricky to return at same level. The deposit held was steep and slow to release. "
" Good service and excellent vehicle. Efficient collection and drop off. Shuttle bus every 30 minutes to the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TIMOTHY - 19 June 2024
" All went smoothly "
" Good all round experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MILICA - 19 June 2024
" When I hired a car through AutoEurope I was of a belief that my payments and communication would be going through them, not Europcar. I was at no point made aware that Keddi will be reinvented name for horrid service of Europcar I've only had terrible experience with in the past. Having to deal with charges with no base for and ones I have not been made aware of at the time of booking, picking up or returning the car and all through unprofessional Europcar service is a cause of distress I hoped to avoid by going through Auto Europe. Sadly not the case. "
" Staff at pickup pushing for paid upgrade even though I am a tier customer that is entitled to free one. After return of the car being sent invoice for premium location and licence and tax that I complained about, was informed was sent by mistake, only to have it sent again the same day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SHANE - 19 June 2024
" Easy to book online and a good service all round. "
" Easy pick-up and drop-off and fuel efficient car at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TERRDNCE - 19 June 2024
" Not recommended, be aware ! "
" Poor instruction for pickup flight arrived early female at this rental would not provide shuttle because I was early . Return of vehicle shocked me to have a £125 charge for small wheel rash that is difficult to see , how many people have payed for this wheel . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAWN - 18 June 2024
" Car was great - pre-existing damage clearly demonstrated. Would have been helpful to have a quick brief about the car (as no manual in the glove box) - had to ask another MG driver how to access the petrol cap. Returns process very easy. "
" The agent at pick-up was adamant that I didn't have ANY insurance cover booked for the vehicle (which was totally incorrect).A less confident person (or someone who doesn't check their paperwork) could well be BULLIED into paying for additional cover they DO NOT NEED.I Assume the agents get commission for additional cover ? - not very pleasant . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 17 June 2024
" Overall good, will use again "
" Free upgrade on car was nice, asked if i wanted to pay extra for an automatic, which I didn't. Felt a little bit pushy to take it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 17 June 2024
" See above. "
" All very good, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 16 June 2024
" Our only negative comment is that the information when booking stated that the office address was Waverley Station. This is not correct. "
" Our only negative comment is that the information when booking stated that the office address was Waverley Station. This is not correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGIO - 16 June 2024
" I enjoyed the vehicle provided, but with 1/4 of the tank, it is difficult to return at the same level. The contract established full-to-full, so why not do just that? I ended up returning the vehicle with more fuel than when collecting, as difficult to plan how much longer it can run to get to the 1/4 mark. "
" Slow to collect vehicle. Could have requested all documents (e.g. utility bill and NI number) in advance, as nobody carries them around. Or advise of these requirements in advance. I know about the requirement of credit card in the name of the person in the contract, but having issues with one of my cards, they would not accept: Amex, virtual card (card on mobile phone), debit card or even a card in the name of the legal spouse, also travelling together. I was not the only one having this problem. This made the whole experience even more burdensome than expected. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by SIMON - 16 June 2024
" i "
" i "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CERYS - 16 June 2024
" Autoeurope sells additional insurance. However on 2 occasions I've been told very clearly that the online insurance is of no use and I'm then presnted with having to block out a significant sum (more than £1000) on a credit card or trake out additional insurance. It seems AutoEurope and the car rental companies need to get together to resolve this or stop selling additional insurance packages online if they're of no use "
" I picked up my car at Birmingham airport. It was chaotic. The car I had booked wasn't available and they tried to get me to take an automatic even though I had specifically said I didn't want an automatic. As always they were "persuading"customers to take out additional insurance even though I had previously paid for additional insurance. The whole experience took more than 40 minutes and was stressful and expensive and I'd honestly rather not rent again than use this branch. A reasonable online price became a very expensive one by the end. Awful! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by GILLIAN - 15 June 2024
" Very satisfactory "
" Friendly helpful staff and a very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AZMAN - 14 June 2024
" Called Autoeurope, Tiago to inform of flight delay. He promised to convey message to Europcar but no such message received by Europcar. Cost me my booking and extra cost plus expensive phone call from overseas. "
" Flight was delayed. Rental has been prepaid completely but car was no longer available when arrived at rental office. No info about delay from Autoeurope. Was hassled by inexperienced and unknowledgeable staff for a much pricier car as replacement. after paying extra, the car was not fit to be rented out. Worst car ever although in almost new condition. Please take the MG out of your fleet! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by KAY - 14 June 2024
" Easy booking process, thorough communication in advance and very competitive pricing. "
" Very convenient location when arriving on Eurostar. Friendly efficient member of staff at check-in (Andrew) and no queue. Got a free upgrade which was much appreciated. No hard sell of extras. Key drop-off available on return, very straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARIA - 14 June 2024
" Fantastic "
" Fantastic friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 13 June 2024
" All good, a bargain really. "
" All good, a bargain really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAULO - 13 June 2024
" Easy & quick pick up & drop off. Plus a 10 min walk from the Airport "
" Easy & quick pick up & drop off. Plus a 10 min walk from the Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANN - 13 June 2024
" Very pleasant receptionist . All good "
" Oh "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 13 June 2024
" I was surprised to learn when I arrived that the vehicle was electric. That was my fault. I didn't notice that descriptor. However, I was surprised to be told that there were no alternative vehicles available. I enjoyed driving the car (my first time with an EV), but the time wasted waiting for it to charge at the roadside was a pain (I had no facilities to charge overnight. I will be more vigilant in future. "
" I was told, when I picked up the car, that I would receive the invoice for the booking by email. I never did. I queried this when I returned the vehicle and was assured that it would be sent to me, following the drop-off. I received nothing. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIENNE - 13 June 2024
" Very unhappy with the service. Still awaiting a refund. Staff was very rude. Missed my family event due to not being able to receive the car. "
" The staff at the service were very rude to me and made me feel an inconvenience to them. I also, was unable to collect the car due to not having a physical card, so didn't even get the service I paid for. When I told staff I reviewed the FAQs and it did not mention a physical card, I was told to read the T&Cs. Which is pretty unrealistic "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARTIN - 12 June 2024
" Shocking "
" I am very angry about my car hire booking with Green Motion. We never got our rental car, finding ourselves stranded at Heathrow airport and with nobody to talk to at the company because it was closed. Eventually we had to hire another car through Sixt. The car was advertised on your website as being available to be picked up at the terminal. This was a lie. In fact, it turned out that when we rang the number to find out how to pick up our car, a recorded message told us to catch a bus from Heathrow airport. Our flight landed at 6:45pm and by the time we found the correct bus stop, we discovered the bus to the car hire location only ran every hour and we had just missed a bus at 7:30pm. So we had to wait for the next bus at 8:30pm. When it arrived, the driver told us that it was no longer stopping at Green Motion - the last bus to do so was at 6:30pm - because the car hire office was closed by this time. When we rang the number to speak to someone we were told to send an email and to expect a response within two hours during office hours. So we gave up on Green Motion. Fortunately, a proper car hire company had a counter in Heathrow Terminal 2 that was able to rent us a car in the form of Sixt. I am very upset about this, especially as Green Motion replied to my initial email of complaint demanding a refund by simply saying that I should contact the company I booked the car through - ie Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by AHMED - 12 June 2024
" Good staf "
" Good staff "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by IAN - 12 June 2024
" Avis very unprofessional "
" Fuel level out was incorrectly recorded as 100% ... in fact it was only 75%. On return I filled to 75% and still received a fuel service surcharge from Avis. I disputed this - they promised to remove, and then they didn't remove - requiring another intervention on my part with accounts Won't be renting with Avis again ! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PATRICIA - 12 June 2024
" Easy to use and charges clearly Explained "
" Extra insurance charges not properly Explained I believed the price quoted. Had just come off a long haul flight was tired and did not properly check. My fault but very disappointing to feel ripped off. Charge was £120 more Than expected. Would not recommend Europcar Gatwick Airport. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 11 June 2024
" Good prices easy to use "
" All round good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEPHANIE - 11 June 2024
" I had searched solely for automatic cars at the time of booking since we couldn't drive manual, but the search still turned up manual results, which was ultimately frustrating since I didn't realize I was reserving a manual. "
" We had a great experience overall, and Kieran Simmons at Inverness airport was extremely helpful when we had a flat tire and had to swap out vehicles. The roadside assistance line was a bit less helpful (couldn't locate a replacement tire for us and didn't really have other suggestions). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by BILLY - 11 June 2024
" Left my phone in the car, but everyone at the Enterprise desk and the helpline were a great help. They went out of their way to help. I can't thank them enough. "
" Left my phone in the car, but everyone at the Enterprise desk and the helpline were a great help. They went out of their way to help. I can't thank them enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by EMMA - 11 June 2024
" Been awaiting a refund now for 4 weeks "
" On arrival at the airport to collect my hire vehicle I was told they couldn't lend me the car based on a soft credit check although they took the £434.81, we are still waiting for this to be refunded as I was advised it would be by the staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JOHN - 10 June 2024
" My experience was as smooth and acceptable and would have no hesitation in hiring from Green Motion in the future. Thank you to Autoeurope for arranging all the details before arrival. "
" My experience using Green Motion was faultless, the representative was thorough and efficient. He was polite and reassuring with the understanding of details required, given and taken. The reception desk was very busy, which is testament to how popular they must be as well as a few international flights had arrived at a similar time. Overall very pleased . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HELEN - 10 June 2024
" Positive experience: Online booking with Auto Europe was straight forward with plenty of options Negative experience: booking confirmation documents did not give specific info re Keddy logistics at Stansted airport - ie which counter to go to there given I discovered there are no Keddy personnel or notices on site, I had to ask at different counters to find who was handling Keddy bookings! Also not clear that an additional £44 premium location pickup charge would be payable at airport directly to Europcar given my booking voucher confirmed a 19% airport surcharge was already included in my booking. The "
" Keddy booking for pick up at Stansted Airport is handled by Europcar - this was not clear on my booking confirmation & at Stansted car rental village there are no signs for Keddy or notice stating need to go to Europcar counter! I had to ask at different counters! Also it wasn't clear on booking confirmation I had to pay a £44 Premium Location pickup charge to Europcar at Stansted - I believed this was taken into account in my original booking. The europcar agents were doing an upgrade 'hard-sell' to all customers but not making clear any upgrade or extras prices quoted excluded VAT until invoice button was pressed! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by WILLIAM - 09 June 2024
" As above "
" Easy online booking. Very helpful and professional lady at Inverness collection desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by GRAHAM - 08 June 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 07 June 2024
" All good, "
" All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MICHAEL - 07 June 2024
" See above. Shocking experience and I am out of pocket by £524. "
" It was actually Hertz. I wish to make a formal complaint about this booking. I arrived at Glasgow airport to be told that only electric cars where available. I was travelling around Scottish Highlands so clearly electric would be inappropriate. Unfortunately, Hertz who appear to have been car rental company (not Dollar who were on the sheet below) did not have any other fuel type cars. The information stated the care and electric or equivalent but that was not an option and if not then this have been clear as a sure a number of people have the same problem as the Hertz rep recognised. I feel this was misrepresented. I did ring your customer services but they said nothing could be done and I had to pay for another car. I did this through Sixt at the airport as was cheaper than your customer services offered and incurred a further £523.88 which is a huge amount. I did not even get offered a discount or any solution by your customer services. I felt like just driving the electric car around the corner and leaving it for the 8 days so could block Hertz from reselling it on which it would have done. This is a disgrace and want your response before placing my ratings on your websites and that of Hertz and still want this taken up as a formal complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DERMOT - 07 June 2024
" As above "
" All good, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 06 June 2024
" Provided a competitive quote for the vehicle I wanted and the process was straightforward. "
" Staff were helpful in providing a vehicle which suited our needs. Much appreciated. Advance notice about how to find the rental centre was very helpful. Would have benefited from better signage of Returns location as it was hard to bring the vehicle to the correct location "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHAEL - 06 June 2024
" Both staff - at collection and return - were very nice. "
" Bit of a wait on collection, but I've had worse. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAWN - 06 June 2024
" My car was clean, worked very well and was comfortable. I didn't have any need to contact the office during my rental but all options about dealing with issues were explained clearly. I particularly appreciated that the staff at Lincoln then drove me to the Railway Station which was wonderful and saved a great deal of angst on my part. "
" I had a significant delay at the Bristol office waiting for my vehicle - it was an issue with the delivery of cars so not the fault of the staff and the manager was very apologetic and helpful. It was disappointing but I realised that the manager was doing everything possible to expedite the issue and resolve it. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIMON - 06 June 2024
" See above "
" I have written twice to Green Motion about my concerns with a potentially dangerous vehicle (over inflated, part worn tyre). I am not going to write all this again. Please contact Green Motion Liverpool and one of you provide me with a response. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ILIAS - 05 June 2024
" Auto Europe excellent as ever. Dollar, part of Hertz, an excellent plugin electric car. "
" Good rental for a new plugin electric car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHANIE - 05 June 2024
" As is normal with car hire, they try to sell you all the extras. However, we were spared the tedious damage and re-fuelling try-ons. "
" The car offered to us was as usual not what we had booked. They did their usual trick of offering us an alternative that we had to pay more for. When we told them that the vehicle they had offered was not acceptable and that we had no intention of paying an extra £50 p/day, we stumped them by saying that we would take a smaller vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SARAH - 05 June 2024
" I had to wait at the desk when I went collect for over 30 minutes and then charged for the hub cap scratch!! Appalling! "
" There was a small scratch on wheel hub which i have now been charged nearly 200 pounds for!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JULIA - 04 June 2024
" Horrible! No car, no refund... total inconvenience. Traveling with my 84 yr old mother... it was brutal! "
" The rental counter was closed when we arrived. No car! Out over $500! I'm not happy! You had all of my flight information, arrival times! I didn't think the pickup time was a big deal so I didn't touch that input criteria! I'm not happy! I will not rent from your company ... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 04 June 2024
" A very efficient experience. Staff were friendly and helpful. They even called the shuttle bus back for me so I didn't have to wait for another one. "
" A very efficient experience. Staff were friendly and helpful. They even called the shuttle bus back for me so I didn't have to wait for another one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by MARY ANN - 04 June 2024
" It should not be possible to make and pay for reservations on AutoEurope that will not be honored by the individual company. Also I paid AutoEurope for insurance, and would like to receive a refund for that, separate from the rental fee at Hertz. I haven't yet contacted customer service at AutoEurope to request this because of all the hassle I've gone through with Hertz. "
" This was the worst possible experience and both Hertz ad AutoEurope are responsible. I made the booking and paid $438.27 for an 8-day rental. When I went to pick up the car, the Hertz agent informed that I had been flagged as ineligible to rent from them, and he didn't know why. He called his supervisor, who was also unable to explain why this would be. I never got a car from Hertz that day--and although the agent promised to request a refund right away, I still haven't received one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by NICHOLAS - 03 June 2024
" Experience with AutoEurope was perfect "
" Car was not in a great condition - did not receive confirmation that car was returned "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by STANLEY - 03 June 2024
" The car was superb along with ease of location "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DANIEL - 03 June 2024
" Awful. Go with someone else anyone else "
" Couldn't even get the car because the deposit online was £1205 hold on card when got there it was £1505 on card which I dident account to having left me my partner and 2 children stranded in a different country "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KATE - 03 June 2024
" Customer service telephone option 1 keeps reverting to option 1 new bookings and telephone wait times have been very long !customer service only open 9 until 1pm and not weekends ..... "
" I was refused a car. A problem with driving licence not fully explained. I have called autoeurope. many times regarding refund and am still awaiting the outcome ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by MURRAY - 03 June 2024
" Smooth and easy "
" Great service from pickup to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BARRY - 03 June 2024
" No issues and I have used this company for a personal booking as well, so this gives me confidence. "
" I was offered to option to pre pay fuel and also given a slight upgrade on the car I had reserved. Both of these things were appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 02 June 2024
" Normal "
" Cars Do Not match description made when booking! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SONJA - 01 June 2024
" Had very little dealings with Auto Europe apart from the online booking which went very smoothly. "
" Very good value for money. I think all the staff are probably very good just the staff member I had clearly was having a bad day and got mine and another customers booking completely mixed up which meant we were both at the counter for over an hour. However I feel this is a one off and would not put me off using them again. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MICHAEL - 01 June 2024
" Quick, professional, good value for money "
" Quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DEWEY - 31 May 2024
" The issues were with Hertz. "
" The length of time required to pick up our Hertz car in Edinburgh was entirely unacceptable=3 hours. We then had to upgrade which cost much more than w had planned for or expected. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 31 May 2024
" Useful site for price comparison and booking with insurance excess cover at a low price "
" Price is not very transparent and invoice is really confusing "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALAN - 31 May 2024
" Will use main hire companies from now on and go direct "
" Tried to charge 1505 deposit at counter instead 1205 as stated on voucher "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by DAVID - 30 May 2024
" Easy check in, good condition car and no problems all round. "
" Easy check in, good condition car and no problems all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 30 May 2024
" A very fast and efficient turn round at both ends. "
" Friendly, efficient staff both at pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RICHARD - 29 May 2024
" Autoeurope are always excellent. "
" After returning the car I was invoiced for random charges that should have been included in the rental - I had to call them to get these refunded. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RONALD - 29 May 2024
" Could be better "
" Not great waiting over 1 hour, person very apologetic and helpful but wait was unexcepable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRISTOPHER - 28 May 2024
" Very efficient booking service "
" No problems fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 28 May 2024
" see above "
" Please refer to ongoing email correspondence regarding my complaint. I was denied a car due to Europcar not being able to confirm my address due to their particular computer system. I had to rent from Enterprise instead at double the cost. I paid in full for a car I was not provided with, so far I have been denied a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTINA - 26 May 2024
" Wonderful! "
" I was pleasantly surprised by the experience. The process was quick, the car was in excellent condition and the staff was wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ASIF - 26 May 2024
" I would like to say everything was good but I booked my car booking about 10' o clock and they give me car 1 hour late "
" Over all 10 out of ten "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 26 May 2024
" Perfect from booking to dropping off "
" Staff at europecar are amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DEBORAH - 26 May 2024
" No problems "
" Staff tried very hard to sell additional insurance at pick up, when I had already paid for extra cover with Auti Europe. They put £1000 hold on my credit card, not the £900 that Auto Europe stated, which is still pending on my credit card. The car keycfob didn't work so had to use the key to open and lock the car, the brake warning light came on during 4 day rental. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by STEPHEN - 25 May 2024
" Overall ok, but I didn't like the Audi at all, I was disappointed that I didn't get the Mercedes that I booked. "
" The car had a few faults, the brake discs need replacing as the brakes shudder. And 4th gear syncromesh is broken as it crunches everytime you select 4 th gear. I reported these faults when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEWCASTLE, GB - Reviewed by JAMES - 25 May 2024
" As above "
" Finding where to pick up the car was very unclear to say the least as there was no one on any of the hire desks. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JAMES - 25 May 2024
" Wasn't happy, was charged extra and still haven't received my refund a week later "
" Was charged extra because I didn't have credit card in my name which wasn't stated before booking. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 24 May 2024
" See Comment above "
" Polite, efficient service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CRAIG - 24 May 2024
" Did not expect to have to pay more for a smaller vehicle. "
" Reservation was for a Polestar 2 Intermediate car but as I was travelling to Rural Wiltshire at check in I requested a petrol/diesel vehicle. I was offered a smaller petrol vehicle that was on offer but on return & invoice found I had been charged an additional £25 per day, total £125, for downsizing the vehicle. This effectively doubled the cost of the vehicle for the term of the rental. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ASIA - 24 May 2024
" Great discount "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 24 May 2024
" Use AE on most of my rentals as prices seem more competitive. "
" Tried to get me into a vehicle which- in my opinion - was not what I paid for. Additional driver requested and details given to staff only to find out when paperwork was received my wife was not even added. They then asked me to drive to another Avis site, more than an hour away, to have these added again. Should have been done right first time. Previous Avis rentals have been far nicer. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by STEPHEN - 23 May 2024
" Would happily hire from them again. "
" All good - Sab at the hire desk was especially helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GILLIAN - 23 May 2024
" I brought the vehicle back a day early but when I rang the dedicated department at Auto Europe by phone to modify the rental contract from 3 days to 2, the person who answered said it wasn't possible to receive a refund for the day not used (even though I'd been told when I collected the car that it was possible). Her explanations as to why it wasn't possible to modify the booking didn't make any logical sense. I only had the car for 2 days instead of 3 because the car rental agency at Bristol airport was only able to provide me with the vehicle 90 minutes after the original pick up time, so when I brought it back, it was still day 2, not day 3. "
" Nothing to say as had no contact with the insurance company "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by EMMA - 22 May 2024
" When I called Auto Europe they were not able to help. "
" We arrived at Glasgow Airport a little later than first anticipated as our flight was delayed by 20 minutes. When we went outside to catch the bus (before 8pm), it wasn't there: we waited for 10 minutes and then decided to walk. Arriving at the Green Motion offices, we found the door locked: as instructed on the email, I rang the contact number and were informed that they had closed for the day. However, the operator knew my name and that the pick up was planned for 8pm. She could not offer an alternative plan and the other number available went straight through to an answer phone. This is not an acceptable service to provide at an airport. Luckily, I was able to hire a car with another provider but I will be looking to have my money returned from Green Motion. To date, I have not managed to get through to the correct people on the phone either because they have not answered, or because the office closes at 1pm every day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by ALAN - 22 May 2024
" The rear wiper blade was damaged and did not clean the rear screen "
" Disappointed to be told on pick we could not take the car unless we paid another £45 towards the insurance for just over 2 days hire, we were lead to believe the total price included all insurances, We will not use Athol again unless we get reimbursed for the extra payment we had to pay, as us all being OAPs money is very tight, it was a very bad start to our little break on the IOM, we will also tell other members of our families and friends about our bad experience we received at the checkout desk "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ABERDEEN, GB - Reviewed by JEDRZEJ - 22 May 2024
" 10/10 "
" The best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by GRAHAM - 21 May 2024
" Great service "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN EDWARD - 21 May 2024
" Excellent customer service from Jordan "
" Jordan was extremely polite and helpful - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 20 May 2024
" Easy sure to use and fair pricing usually available. "
" Although there were assistants seemingly available they let me wait a long time before calling me up. The car I wanted was available but they tried to upsell me on both class of car and also insurance. The car itself was in good condition and ran very well. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 20 May 2024
" Very pleasant and stress free experience. "
" Staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 20 May 2024
" As above "
" When I arrived I felt pressured to take out europcar total insurance even though I had already taken it out on your website and to make matters worse the car broke down so when I took the car back the staff seem uninterested with my complaint and just told me to email there customer service department so all in all not a pleasant experience "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ROGER - 19 May 2024
" WAITING FOR A REPLY! since 15/05/24 Dear Valued Client, Thank you for reaching out to Auto Europe , Your request (3477519) has been received and is being reviewed by our support staff. We appreciate your patience and understanding during this busy period. Best regards, "
" Also it was very frustrating when returning the vehicle that the Hertz return centre ( Gatwick Airport) it was locked up, with no indication as to when anyone would return! So I went to the Hertz rental office on the arrivals level to be told by a Hertz lady that the person has gone for lunch and just to leave the car it will be ok :>( Really! This level of service at an Airport is totally unacceptable in my opinion as we could not wait for an unknown period as we had a flight to catch, as we were returning to early because of a family emergency. I understand that A-E has no control over your partners, but I felt that you would like to know the part time service they are giving! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 18 May 2024
" Very easy process and intuitive to use. Many thanks. "
" I, like many from abroad do not have a credit card as banks take security money from current account. Therefore I had to take out excess insurance at a cost greater than the hire as the hire firm insisted that they could not reserve a large deposit on my debit card. I rang them prior to hiring to check this and was told it would not be a problem. I have my own excess insurance so it was an unnecessary expense. This should be made clear. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 18 May 2024
" This was a perfect rental. Almost. Why is it so hard to get a vat receipt for the rental. Can you email me one? "
" Low mileage car. Good choice of cars. Top customer service at Edinburgh Airport Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by REGINALD - 17 May 2024
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 17 May 2024
" Dont display full costs "
" took over 2 hours to collect car and then get charged for £50 for out of hours pick up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by DAVID - 17 May 2024
" Disgusting service, place closed at 8pm, email says open 24 hours. They blamed each other, Was left at airport no car, out of pocket, still waiting for refund "
" Disgusting service, place closed at 8pm, email says open 24 hours. They blamed each other, Was left at airport no car, out of pocket, still waiting for refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by SELWYN - 17 May 2024
" Good service trouble free "
" Efficient service nice car works well for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - 17 May 2024
" All went smoothly. "
" Collection went very well. Drop off was busy, and it was raining - limited space to stay dry! There was rubbish left in the boot of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by PHILIP - 16 May 2024
" Very easy. "
" Friendly, helpful, efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANSFIELD, GB - Reviewed by CAROLINE - 16 May 2024
" Very good speedy service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by INDRA - 16 May 2024
" Ok "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by CHRISTINE - 15 May 2024
" Used auto Europe many times. Easy to place order. "
" Easy to collect car. Helpful staff and easy return. Good car too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DEAN - 15 May 2024
" Green Motion was fine, how ever our problem was with Auto Europe. The information on the voucher that Auto Europe provided about where to get the complimentary shuttle bus to Green Motion, and which bus to take was COMPLETELY WRONG. we spent over an hour asking and asking different bus drivers where to go and in the end figured it out. But it was stressful and unnecessary. "
" Fine "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARY-ANN - 15 May 2024
" Auto europe are good Just don't deal with Hertz "
" Hertz gave me incorrect car registration plate details which then lead to be receiving a car parking ticket due to their error They were not interested in helping me, or accepting responsibility for their error causing the problem. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALAN - 15 May 2024
" Everything was perfect except the unjustified surcharge applied at the counter when paying with a debit card. These fees are not clearly advertised beforehand and the customer has therefore no other choice than paying them when they pick-up the car. This is not acceptable and I will not rent again with Green Motion, nor recommend this company. "
" The surcharge for paying the rental to Green Motion with a debit card is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by ANDREW - 15 May 2024
" We were pleasently surprised to see Auto Europe were cheaper than our usual car hire company CarJet and, will now always compare prices with each other. "
" The only thing we don't like about Green Motion is the £1505 deposit takes 5 to 7 days to refund. Other car hire companies refund the deposit immediately on return. We have pledged not to use Green Motion again because of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LINCOLN, GB - Reviewed by GRAHAM - 14 May 2024
" Very happy to "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 14 May 2024
" Easy to book, no hassle "
" Customer service second to none, excellent!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 13 May 2024
" Poor company "
" Scam company. Auto Europe not much better "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by MICHAEL - 13 May 2024
" Please see as above in box 3. "
" Unfortunately we have been charged £72 and we have no idea why? We returned the tank full, were told car was damage free. So unsure what the issue was, is it just an error? We would appreciate an explanation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by TONYA - 12 May 2024
" Would not hesitate to recommend to a friend. "
" Very polite staff, website easy to use. No hassle collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HEATHER - 12 May 2024
" Excellent "
" Excellent service all round - staff welcome and help, pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DES - 12 May 2024
" Great staff, super quick service. "
" Great staff, super quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 10 May 2024
" AutoEurope has always given me good service and good pricing. "
" The only issue I had was finding the location and having all the correct paperwork. The summary of directions and needed papers in their Ts & Cs is hard to read and could be laid out more clearly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAUNTON, GB - Reviewed by CLAIRE - 10 May 2024
" There was a small leak of water coming in at the top of the windscreen right side of the interior mirror. Everything else fine . "
" Very good . Have used it before . And will use it again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 10 May 2024
" Disappointed by the hidden charges "
" Hidden charges - Europcar charged for "Licences and Fees" when returning the vehicle, which was not shown as an excluded item on the booking voucher. Not acceptable by Europcar. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by HAKAN - 09 May 2024
" everything was wonderful "
" it was nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NASIMUL - 09 May 2024
" Booking the car was straightforward. All the details I needed to pick up the car were provided so it was easy to pick up the car. "
" The car was dirty had to ask for it to be cleaned. The car had poor performance, the radio would come on randomly & the start-stop system sometimes wouldn't disengage properly. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by GARRY - 08 May 2024
" Excellent staff and service. "
" As ever Alamo was a pleasure to deal with. Would have no hesitation in recommending to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SEAN - 07 May 2024
" See above "
" Didn't get car as no one in office after hours despite knowing we were arriving at closing time. Wouldn't bring car to us next day as we were too far away ( <10 miles). Rang auto Europe who left us on phone for 50mins before ringing out! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by EDMUND - 07 May 2024
" Great staff... "
" Lots of pluses but rather expensive.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSEMARY - 06 May 2024
" With no handbook it can be very confusing finding out how things work "
" I was upgraded to a larger car and an automatic, neither of which I wanted "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EPAMEINONDAS - 06 May 2024
" Autoeurope.co.uk works great. "
" No staff at the drop off, had to walk back to office to bring someone to check the car and to the office again for final bill. Staff friendly, but location would benefir from extra people "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GABRIELE - 06 May 2024
" Great "
" All very goood fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 04 May 2024
" I got a hybrid car which was very fuel efficient "
" Location is very convenient for me - only a 15 minutes walk "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ANDREW - 03 May 2024
" I Don't know the difference between Europcar and Autoeurope "
" Easy collection and drop off Car was brand new too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TROY - 03 May 2024
" All good "
" Easy to deal with great service thanks Luke "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRIE - 02 May 2024
" Excellent experience can only highly recommend Auto Europe. "
" Excellent service and very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARKKU - 02 May 2024
" Excellent "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOEL - 02 May 2024
" No problems "
" Upgraded the car for only a little extra (a lot less than the upgraded car would have cost) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 01 May 2024
" Everything was easy to book and we got plenty of reminders about what was needed when picking up our hire car. "
" As they ae not at the main car rental area there can be a delay for pickup but we have found this acceptable and have had a good experience with green motion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by PHILIP - 30 April 2024
" Satisfactory "
" Item 6 marked down because of past problem with Enterprise Geneva "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ANDREW - 30 April 2024
" Website t&C's aren't clear On arrival I read in the voucher I can't use a debit card however you only receive the voucher after payment "
" Arrived to be told I couldn't use my debit card, on the auto Europe website that wasn't clear, cost went from £85 to £205 Green motion said if I'd booked direct they wouldn't charge me the additional £120 therefore it's simply a rip off. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by PAUL - 28 April 2024
" I have no comments "
" When I collected the vehicle I was told there was no existing damage and because it was raining I didn't look closely at the car. However after driving 10 miles and parking the car on my daughter driveway I noticed there were 2 dents in the rear passenger door, one of 5 cms and another of 1 cm. I contacted Alamo immediately and after 2 attempts I finally got to speak to someone. They told me to send them photos of the existing damage and they would amend there records. There was no problem returning the car and my deposit was returned. Lesson learned - don't just accept what they tell you when to pick up the car and always look carefully for existing damage, even when it's raining. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by STEPHEN - 27 April 2024
" Very happy with the whole experience "
" Very efficient service with friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 25 April 2024
" Enough said above "
" My booking was for a VW Golf or similar. When we got to the Avis desk we were told we would be given an MG. This is probably the worst car I've ever hired. Totally underpowered and with a gear stick a wrestler would struggle to use. Apart from that, the shuttle bus, pick up and drop off went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BIRMINGHAM, GB - Reviewed by CHRISTINE - 25 April 2024
" Quick service and car immediately available. "
" Regularly use Europcar or keddy. Easy to rent and good cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by CHRISTOPHER - 25 April 2024
" Good service! "
" Having driven to Bedford the oil light came on indicating too much oil in the engine - following checkup in manual continued to drive back to Norwich with no ill effect. Reported to Avis rep on return to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by MARK - 25 April 2024
" High Quality Service "
" High Quality Service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TAW JIN - 25 April 2024
" competitive pricing "
" friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 24 April 2024
" Straight forward "
" Successful rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THEVASAGAYAM - 23 April 2024
" could not be bettered "
" Pick-up and return were so smooth and quick. Efficient and courteous service. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 23 April 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NOZAR - 23 April 2024
" Many Thanks "
" I did already. Car had front wheel were not balance. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by MARIANNE - 22 April 2024
" It was extremely annoying to think the desk was in the terminal, not at the end of a shuttle bus and also to have to wait so long to get the car. They must have known a lot of people were scheduled to pick up a car at the same time so put more people on the desk. "
" The pick up was not in the terminal as the website lead us to believe but in the car rental village which meant getting a shuttle bus. We were due to pick the car up at 20:30 but we had to wait 45 minutes as there was a long queue at the desk and only one person working! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NICHOLAS - 22 April 2024
" Woeful experience. Complete scam artists and non existent customer service. "
" Absolute shambles. Didn't hire me the car when I arrived at Edinburgh airport. Took £700 deposit 12 days ago which still hasn't been returned to my card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ADRIÁN - 20 April 2024
" They charged me another 85€ extra "
" They charged me another 85€ extra "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by OLIVER - 19 April 2024
" Belligerent customer service staff and totally unhelpful. "
" Nonsense! Appalling customer service!! Left me stranded and will never use again!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by COLIN - 19 April 2024
" auto europe has made these last 5 months in Ireland and UK easier byt providing good car hire options "
" On the whole good but I was upsold on an upgrade. However it was up to me to say no and I should have but I didnt. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SHIRLEY - 17 April 2024
" Auto Europe made a mistake with the pick up information which was very frustrating. The shuttle bus left from stand J and not stand D which was stated on the instructions. It was only because the bus had a letter A on it that found out it was the right bus. "
" Nothing really to complain about; they are quite thorough. Expected full to full petrol( although it does say to return with same amount of fuel) but it was a quarter full so l wasted money putting more petrol in that l needed too. They did talk me into buying extra insurance, probably not a bad thing but it was very expensive. A warning sign came on in the car for tyre pressure which l think was just a fault with the computer as the tyres were fine, still a bit worrying. They said it was alright when l mentioned it on returning the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LUTON, GB - Reviewed by CA NON - 17 April 2024
" pls do your car service and maintenance. "
" I am writing to express my dissatisfaction with the recent car rent. I discovered that the engine oil and the ad-blue was insufficient, and this troublesome me during the entire trip and really spoil my mood. On my booking, I requested and mention that I will cross-border to Edinburgh. However, the car is not really under maintained, I had to refill 6L engine oils and 10L ad-blue in order to continue my journey. I told one of you staff regarding this incident and she said will help me to do refund. Anyway, I'm still waiting for refund. If you need any proof, I can send you video that show insufficient engine oil and ad-blue. Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROGER - 16 April 2024
" Friendly and efficient "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 15 April 2024
" n/a "
" nothing to say "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by PETER - 15 April 2024
" All top quality "
" Very helpful staff, pleasant and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANDREW - 14 April 2024
" jhgjh "
" I was quoted £317 for 2 child seats for the duration of the hire. I bought 2 brand new child seats from Halfords instead for £60 (10 min drive away). I would have happily paid double that to avoid the inconvenience but £317 is just ridiculous. Will definitely hire with someone else next time. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KELLY ANNE - 12 April 2024
" As above "
" It concerns me that no one checks the condition of the vehicle when it is taken away or delivered back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EDWARD - 12 April 2024
" As above. All good with the car, rental facility, pick up and drop off. I just don't like it when I'm lied to. I'll probably use someone else next time because of this. "
" Everything was good except for the fact that the Europecar employee at the desk told me that the extra insurance that I bought from you "autoeurope" really wasn't valid and I should have bought it from them instead. Consequently either THEY OR YOU have tried to rip me off. All about the pricing of damage and how its done differently. Quite scary with a £1600 excess!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GARY - 12 April 2024
" Really disappointed. I will take much more care in future and will reconsider ordering with AE. Also wasnt aware that the additional insurance cover taken on ordering was nothing to do with the hirer. Not clear, also poor practice in my view. "
" Didn't turn up to collect us and so we got a taxi. Bad form. No contact to find out where we were. Lack of care and customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by CLIVE - 12 April 2024
" Very good apart from taking an extra £8.36 from my card "
" An amount of £8.36 has been taken from my credit card with no explanation. I cannot give feedback until this issue is explained and resolved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JANE - 11 April 2024
" Cars in good condition. Efficient staff "
" Always pleasant and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARK - 11 April 2024
" Great service "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JERE - 10 April 2024
" All worked well. The car was tidy and modern. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by EDIS - 09 April 2024
" Really slow response to my email questions and I've also had to ring on many occasions to get answers causing my phone bill to occur unnecessary charges. Honestly I've rented from you before and not had an issue ever but this is the first time something has happened when renting through Auto Europe and the situation has been handled terribly. I've rented trough RentalCars before and had a issue that was resolved the same day with them ringing me and making sure everything was ok. "
" Horrible experience from start to finish, first had to wait 2-3 hours to get a car. Then received a different car. Then on my return car parts were stolen. But it the issue I had after this happened from having to ring many times to get the car recovered causing me a lot of phone bill charges and then not sticking to the original liability agreement. Just a horrible experience from ALAMO/Enterprise, I will never rent from them again and have advised many other people to stay away and they have. We will stick to sixt and other companies. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by ANDREW - 09 April 2024
" Good choice, good price, good service annoying up sell of tyre and recovery service which should be included "
" The idea that you need to pay extra for tyre and recovery/repair service is an unwelcome upsell and extremely annoying. Other than that good service at pick up and drop off and a nice car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 08 April 2024
" It would have been good to being made aware that Europcar has introduced the premium station surcharge when the vehicle is booked via third party like Auto Europe. "
" overall good experience - but had to pay premium station surcharge. I booked cars via Auto Europe many times before, but never had to pay this surcharge when dropping off the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HRISTINA - 08 April 2024
" Very satisfied overall and would use again. "
" Easy and helpful to deal with. Flexible when needed to be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 08 April 2024
" Excellent "
" Fast easy pick up. Car very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIOUX - 08 April 2024
" Excellent experience with only a minor niggle; we had keys to a car that wasn't there. After about 15 minutes we were given keys to another car. All good. "
" We always try to use Europcar as they allow use of a debit card and they know us. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 08 April 2024
" I have always had good experiences with Auto Europe (and have referred many fiends). Not this time. When I arrived at the counter with my voucher, they told me the booking had been cancelled! They told me to get out of line and call AutoEurope. I did, and it was a Saturday morning at 7 am and AutoEurope was closed. I found the Avis confirm number on my voucher (which was reconfirmed by Auto Europe 48 hours or so before via emai) and went to their app. I could see the booking and the fact it was cancelled. A new booking was about 5x what mine was. I got back into the (long) line. While I was in that line and Avis person came around looking for people with preferred status. When he got to me, I explained I had Avis preferred -- in fact their top status Chairman. But I had booked through Auto Europe and it did not reflect on my reservation. He took me to another booth and found the issue (which was not fully explained to me... so I am not sure where the fault lies) and gave me my car. In the end my voucher was honored, but only because they were willing to help a good customer. The counter staff initially had the 'not our problem' attitude. I doubt I would have had such a positive outcome had I not been a good customer to Avis. "
" Well, until they realized that I had Chairman's status (which was not reflected on the booking -- since I booked though AutoEurope, they were really not interested in helping me resolve my booking issue (which was either AutoEurope's or Avis's problem -- not mine). The counter staff initially had a 'not our problem' attitude. The Preferred staff solved the issue. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 08 April 2024
" Car did the job. "
" No real problem. Well used car but of no consequence. Fuel gauge low reading highlighted at pickup. Showed full on drop-off, but too early for office to open. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RAMI FADLO - 06 April 2024
" very likely "
" very pleasant & professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAHMOUD - 05 April 2024
" They said i have to pay a fine related to a previous booking, i paid it 2 months ago and no money is refunded "
" They refused to give me a car inspite my license and everything is valid. They took my money and refused to bring it back. It's absolutely ridiculous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 04 April 2024
" I was surprised to find an electric car (Polestar 2) for the same price as the small economy car. "
" Helpful staff. Great value electric vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CAMERON - 04 April 2024
" Very stressful "
" We did not get the car and we didn't get a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HADRIAN - 02 April 2024
" 100 "
" We meet with Richard and he was very helpful, I recommend avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LORNE JAMES - 01 April 2024
" Booking online was fine and the prices looked good. I bought the extra insurance just in case. However be careful when you go to Green Motion because they will tell you with this insurance you are still liable up to 1200 + if anything happens. The insurance business is a total rip off. "
" When I made the reservation through Autoeurope, I paid for the extra insurance option. Imagine my surprise when I went to pick up the car that Greenmotion told me I only had the basic insurance, and they showed me the options to be full or partially insured. For four and half days, the fully insured price was over 200 pounds. I took the option of around 120+ pounds, meaning I would only have to pay up to 800 pounds in case of an accident, which was more than the cost of the car rental for the same period. I felt once again I had been ripped off by a car rental company. It is a reason I try to avoid renting cars when possible and it seems most rental companies run a similar scam. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RUSSELL - 31 March 2024
" Not impressed at getting charged a larger excess because I use Autoeurope. "
" Charged a £750 excess as I'd ordered through Autoeurope not their standard £250. Experian then contacted me as instead of simply blocking the excess it appeared as if I'd applied for a personal loan. Sob then affected my credit score. The car, a Skoda Scala had such a slippery area of the carpet below the pedals it was dangerous. As we're the brakes which were either on or off. Again verging on dangerous. All in all a very poor experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIEL - 31 March 2024
" First word. begins with 'f', second word is 'diabolical'. A real shame as my last experience with AutoEurope and Alamo was first class. That was in Switzerland in December. Totally incomparable experience "
" I suggest you speak to Ryan Johnson, (MD UKI ant Enterprise) and his team about my experience. Worst I've ever had. Absolutely disgraceful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LONDON, GB - Reviewed by WING CHIU - 31 March 2024
" Your staff promised to help me to handle the claim of engine oil expenditure (~ 28 pounds) when I returned the car on 22 Mar. But, I haven't yet received (29 Mar). Much appreciated you can have a look of the claim. "
" 1) I appreciated your staff (Luton airport) to help me to refill the engine oil to the car (indicator - top up of engine oil required, brightened. 2) Your staff promised to help me to handle the claim of engine oil expenditure (~ 28 pounds) when I returned the car on 22 Mar. But, I haven't yet received (29 Mar). Much appreciated you can have a look of the claim. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JOSE LUIS - 30 March 2024
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 29 March 2024
" It was a easy and overall good experience "
" Good overall "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GORDON - 28 March 2024
" Having paid for our car and child seats we were told at the desk that our child seats weren't included in the bill and had to pay for them at the service desk. Needless to say the company had us trapped as the car hire wasn't exactly handy to any other hire company and our children had already been travelling for quite some time so we had to go with the cost which was £75 and a lot more expensive than it was have been from another company. Having said that the desk staff were friendly and got us sorted quickly. Just disappointing to feel like we have been ripped off. "
" Having paid for our car and child seats we were told at the desk that our child seats weren't included in the bill and had to pay for them at the service desk. Needless to say the company had us trapped as the car hire wasn't exactly handy to any other hire company and our children had already been travelling for quite some time so we had to go with the cost which was £75 and a lot more expensive than it was have been from another company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by DAVID - 28 March 2024
" Great staff and service "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARK - 28 March 2024
" Very poor "
" Collected car in very poor condition a lot of damage!! ...hadn't a full tank of fuel had to go and get it filled up as part of our rental time ..had a tyre warning light on on dash..on return inspection was very thorough was claiming more damage on wind screen fortunately had video of all damage..very poor experience.. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MAIDSTONE, GB - Reviewed by GARETH - 28 March 2024
" Great choice and good value as always. "
" Shocking lack of organisation and lack of staff training at this location. Seems part of the reason was that the vehicle wasn't ready to collect and it took over 45 minutes to collect. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by IAN - 26 March 2024
" Good service would use again but go direct to them next time "
" Great service good guys, only thing I was not happy about was I had taken full comp no worries insurance with the company I booked the car with on line and I was talked into it again by the lad at the counter, so I had double most expensive insurance, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 26 March 2024
" Booking through Auto Europe was no problem, but Europcar was DREADFUL. It looks like I'm being charged more by Europcar for 'extras' than I was by Auto Europe for the 2 week rental. "
" I had booked an economy car (Corsa or equivalent), but because I was dropping-off at a different location I was allocated their 'problem car of the moment' - an oversized, fuel-guzzling, diesel-engined Ford Kuga. It was a nightmare to drive and park!! The very flimsy device in the boot for concealing luggage was broken, so failed to perform its function. I discovered after a while that the car was also unroadworthy, as there was no spare wheel in the boot!! After a few days it kept annoyingly reminding me that the "AddBlue" tank needed to be filled - which I eventually did with difficultly on the final day, fearing that I might not make the drop-off otherwise. There is no fuel station within quite a few miles of Bristol Airport (a fact that is conveniently missing from the information provided), so I found myself unable to return the car with a full tank of fuel. Europcar have charged my credit card with a bill for more than £150, but have not provided me with any information about what this relates to!!! It was a totally dreadful experience from start to finish .... and well beyond. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by KENNETH - 26 March 2024
" Easy pick up and drop off "
" Easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by MD NURUL - 26 March 2024
" Very2 nicexxx "
" Very2 nice xxc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by CLAIRE - 25 March 2024
" Problem with systems. Still awaiting deposit back. No problem taking it however oddly enough. "
" Problem with systems. Still awaiting deposit back. No problem taking it however oddly enough. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JAMES - 24 March 2024
" Simple and I have used you before. "
" It was unclear about the charge for returning on a lower level of charge for the EV. I was told I had to decide there and then, if I was to let them charge or if I was returning charged., as it was almost double per KW. The policy wad unclear and confusing and not on the website. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 24 March 2024
" Very smooth, good communication. Will use again "
" Very positive experience. Chris looked after us and besides being a very nice guy was a comedian. Very rare talent and balance of superb service and engaging conversation. Top marks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIAN - 24 March 2024
" Hired two cars within the last month because our car is in the garage. Great value for money and friendly service from the staff. Wouldn't hesitate to return "
" Friendly and efficient service. Woman on desk was very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 24 March 2024
" Great staff, excellent car "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 23 March 2024
" Comfortable, efficient service "
" Only slight hitch was the invoice not being received by email, after pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 23 March 2024
" Overall ok but car booked should really be available or an appropriate alternative without the need to pay more, and Full to Full fuel policy would be much easier. "
" Car booked not available so offered a much bigger 7 seater which I didn't want. Staff offered a smaller brand new car but then unable to allocate it unless I paid for the excess waiver insurance but I already had my own. Also, service light was on, eventually a more suitable sized car was offered. Finally I wish they had a Full to Full policy as it is difficult to judge how much fuel to put in - having had to fill up earlier in the rental I put 6 litres in to take it from 2/8 to back to how it was on collection 3/8 but the gauge didn't move. I had to put another 5 litres in and then it shot up to 4/8 which was annoying. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DERBY, GB - Reviewed by COLIN - 23 March 2024
" The staff members at collection and return (Tom & MC) we're very friendly and efficient. The quality and cleanliness of the chosen vehicle was very good "
" I had a very good rental experience, throughout the process of choosing, collecting and returning the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 22 March 2024
" I have used Auto Europe before for a holiday car rental and was delighted but my recent experience using Auto Europe for business travel has left me in a very difficult position; unable to obtain a VAT invoice for the cost of the rental. The Auto Europe website says that for a VAT invoice I should contact the rental supplier, but Keddy will not provide anything other than a £0 invoice when I asked as there were no additional charges. Without a VAT invoice for the cost of the rental I am unable to claim the cost of the rental from my employer. After asking a Auto Europe representative to help explain Auto Europe's disclosed agent status to Keddy and to explain to Keddy why Auto Europe cannot provide a VAT invoice and that is the responsibility of Keddy, all I get told is Auto Europe can't provide an invoice and speak to Keddy, who tell me to speak to Auto Europe. I feel I am just going around in circles with neither company showing any interest in helping in a meaningful way. "It's not us, speak to them" from both sides.. Frustrating and stressful as without a VAT invoice I am £302.92 out of pocket. Would not recommend Auto Europe or Keddy for renting a car for business travel as the service is not fit for purpose if a VAT invoice can't be obtained. Customer service has been very poor which is a shame as the experience up to now was positive. I would also have concerns about personal use rentals after my experience with customer service. Your website should make clear that rental suppliers won't supply VAT invoices for bookings made through Auto Europe; it currently suggests otherwise which led me to book my business travel car rental with Auto Europe believing your website that then rental supplier would provide the invoice. Disappointed and frustrated to be sent round in circles by Keddy and Auto Europe's poor customer service. "
" Keddy will not provide a VAT Invoice for the £302.92 inc VAT cost of rental. Keddy insist Auto Europe must provide the invoice. Auto Europe insist as a disclosed agent they cannot provide a VAT invoice for the £302.92. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PATRICIA - 22 March 2024
" Nothing further to say "
" Pick up staff member was brilliant very helpful as I Disabled. However, I wasn't told where the charging cable was stored so I was only able to charge st expensive fast chargers "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EAMON - 22 March 2024
" I would recommend green motion based on my experience & hope to rent again in the future "
" Abdul was efficient in both the renting & return of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by ANNE - 22 March 2024
" Easy to book and really good to find the best value deal on car hire. I always use Auto Europe when looking for car hire. "
" Good location near the train station. I had a call that day about picking up the vehicle and the lady was very friendly and helpful. Dropping off was even easier and all sorted quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JOHN - 21 March 2024
" Overall no major complaints "
" Only criticism is that car had in excess of 40,000 miles and a few scratches. Engine quite noisy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 21 March 2024
" Unable to contact Auto Europe after 20H00 "
" I was unable to collect a car as my Barclaycard Visa account had been compromised, and a block had been placed on the account. The attendant at Europcar was unable to accept payment by another credit card in my name. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by KEVIN - 21 March 2024
" Great service and good value "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HELEN - 21 March 2024
" Firstly I would recommend the Autoeurope up date their instructions on how to get to green motion as it is not clear what bus stop to wait wait at from the airport, it's stand J. I use autoeurope at lot and green motion and both have been fine so far. "
" I have used green motion quite a few times now and they have always helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 20 March 2024
" Another good value rental sourced from auto-Europe "
" Great service from Keedy staff, from pick up / drop off drivers, vessel check in process and returns. Car was brand new, just 250 miles on it. This is the third rental from Keedy in last 6 months, and they are my preferred supplier now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VIRGINIA - 20 March 2024
" Always happy with Europcar. "
" Very friendly pick up have used before and always happy only disappointement I booked a manual and only automatics available but that was not staffs fault and did not alter my overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 20 March 2024
" Good service. Repeat booking made for my next visit to UK. "
" Good service, I have booked again for my next trip to UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GAYE - 20 March 2024
" Brilliant service can't recommend enough. The car was superb. "
" The staff on arrival and drop off were so friendly and helpful. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 19 March 2024
" All perfect very good "
" Very good service pleasant staff very helpful all perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANN-MARIE - 19 March 2024
" As above, I have no complaints. Fast, easy and efficient. "
" Despite the rental desk being quite busy, Sophie was exceptional. She explained everything to me and got me on my way very quickly. Again on drop off, I was quite flustered as I was cutting it fine with my flight and Sophie was amazing. Really adds to the experience when you receive such great customer service. Would definitely recommend Budget. Thanks Sophie "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 19 March 2024
" Great experience and very helpful staff. "
" Danielle. The pick-up staff at LHR was extremely helpful with all aspects of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 18 March 2024
" No issues "
" Friendly helpful team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CAROLANNE - 18 March 2024
" Good "
" No wait at the counter. Short check in. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARGARET - 17 March 2024
" ..... "
" .... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 16 March 2024
" See above "
" The person who took the car from us at drop off was, according to our 9 year old son, the nicest stranger he as ever met. High praise indeed! The upgrade to the Alfa Romeo was nice too, although I would have preferred a lower range car with manual transmission, but that's nitpicking really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by IAN - 16 March 2024
" Excellent! I rent at differing airports in the UK, when I visit my son in Sheffield, or my 100 year old Mum in WSM. "
" We had just arrived into Bristol on a delayed flight. Jon, who I actually asked the name of, normally I don't. But, due to his friendly welcome, speedy paperwork signing. Then, surprisingly, took us, in the dark rainy night, to the car, and showed us how to operate the Hybrid, that i've never driven before. Taking time again, to come running out, in the rain, to show us how to move the passenger seat back. I own a bar/restaurant, have done for 28 years, I suggest you hold on to this lad! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by FELICITY - 16 March 2024
" Can't fault anything "
" Overall excellent, staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 12 March 2024
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 12 March 2024
" Have used Autoeurope & Hertz before. Very satisfactory. I will continue to do so. "
" Nice car, quick efficient drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WILLIAM - 11 March 2024
" Drop off was excellent ,friendly and quick. "
" Bit of a wait picking up car , fine once we were attended to . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PAUL - 11 March 2024
" Auto Europe instructions for getting bus to green motion are wrong for terminal 2 manchester "
" Grand "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DOVER, GB - Reviewed by NTOBEKO - 10 March 2024
" This review is about AUTO EUROPE NOT KEDDY. The counter staff were brilliant. The £700 deposit clause was not made prominent at the start of the booking by AUTO EUROPE online and I only noticed it when I had already committed to payment. Very misleading and customers need to be told about this in ADVANCE, add it to the booking fee not as an extra hidden in some clause at the end. Even when I reached out to explain I was not aware the customer support agent at AUTO EUROPE was abrupt and not sympathetic at all. So not recommending this service. Really unhappy you refused to give me even a partial refund for a car I did not even use . If you want to book I'd recommend booking directly not via a third party. "
" This review is about AUTO EUROPE NOT KEDDY. The counter staff were brilliant. The £700 deposit clause was not made prominent at the start of the booking by AUTO EUROPE online and I only noticed it when I had already committed to payment. Very misleading and customers need to be told about this in ADVANCE, add it to the booking fee not as an extra hidden in some clause at the end. Even when I reached out to explain I was not aware the customer support agent at AUTO EUROPE was abrupt and not sympathetic at all. So not recommending this service. Really unhappy you refused to give me even a partial refund for a car I did not even use . If you want to book I'd recommend booking directly not via a third party. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by STUART - 08 March 2024
" Great car, and a good weekend break. "
" Went well. I would certainly recommend Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LUCINDA - 08 March 2024
" Good experience "
" Auto Europe took the booking and they give incorrect info about buses !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 07 March 2024
" Efficient "
" The desk agent was a pleasure to deal with, despite the car I was assigned not existing at the location. A proper human interaction rather than corporate speak. Very good. The MG car assigned was very clean, although drastically underpowered, and only just managing to keep going uphill with two passengers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SARAH - 07 March 2024
" Hi, I booked car hire from Avis via Auto Europe with a total price of £89.62. When I spoke to Avis they said the insurance could be difficult to claim back from Auto Europe if I had an accident even if I was not at fault, so I paid an additional £8 per day to reduce the excess from £1500 to £500. Therefore I expected the total to be £113.65. You can understand my surprise when the bill I received was £177.64. I was upset at the total lack of communication or information explaining that the total rental is not £89.65 at all and there would be numerous additional charges! I will certainly not be using Auto Europe again and will warn others that going through a third party incurs hidden costs. If Avis is at fault and that this is incorrect then I apologise if that is the case. "
" Booked through Auto Europe but the charges after the rental were very high and no prior knowledge of all additional costs that I was charged. Avis were very good except for this "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 07 March 2024
" OK apartment from the no terminal buses "
" Holiday in drop off is OK when they are not closed for refurbishment. No terminal buses running before 6.30 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 07 March 2024
" Best car rental broker - just sometimes had bad deals like this one! "
" Awful experience from beginning to end. Horrible car, terrible counter service at pickup, tried to scam me about damage upon return but luckily I had many high-res pictures taken at pickup. Will never go back! And a LONG way away from the terminal with infrequent shuttle! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
NORTHAMPTON, GB - Reviewed by GEORGE - 07 March 2024
" Grand "
" Fantastic price - car a little bit worse for wear but we went with the cheapest option so I suppose it makes sense. No radio signal was disappointing though (and it even said radio antenna damaged in the vehicle report - seems like an easy fix for a major accessory!) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by RICHARD - 07 March 2024
" All OK this time, since nothing went wrong, but am acutely aware that if things do go wrong, then Auto Europe really does NOT have my back. "
" I booked via Auto Europe UK. That worked OK. Then I got a mail from Budget to register all my details to help reduce the time spent at the counter, which I did (7-8mins worth of time). Then, 3 days before arriving in Manchester, I got a phone call from a Budget rep asking me further questions about the rental, which I answered (5mins worth of time). When I arrived at your office, the process didn't appear to go any quicker or slower than I'd have expected to spend if I hadn't given all the information beforehand (still took 10mins+). There has to be a way to streamline this process, such that having given all the details online, the registered customer produces a passport or ID card, driving license and they're simply given the keys (IF and only if it's the same person standing at the counter who registered online - it was in my case). The other obvious thing which plagues every car rental outlet is the plethora of other issues with the vehicle, not recorded on the damage sheet beforehand - so many in fact I was very careful to document everything with some 21 pictures (including the underside), both at the start and end of the rental, in case of repercussions later. I can send the pictures if you wish, for your records. As it was, everything went very smoothly. It's probably just me, but when I got back to the rental returns, it was not obvious that I had to approach the barrier for it to go down and let me in - It almost suggested to me that I should go in via the Europcar entrance ,but I could see that was wrong (after 2 looks). Maybe instructions about returns at the time of booking, or as part of the rental "pack" or different signage? Overall, the car was fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CHRISTOPHER JOHN - 07 March 2024
" The car was to complicated fore "
" James was very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MARK - 06 March 2024
" Great value and all information provided ahead of time for an easy pick up on arrival. "
" Great service and quick pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by RICHARD - 06 March 2024
" Autoeurope are good to deal with "
" We booked a car for 10pm at night, giving our flight number (landing 9:30pm). We arrived on time but there was a short delay to get our bags, so we arrived at the car hire desk at 10:10pm. The car hire staff had closed and left, so we had to pay for a taxi from the airport to our accommodation. The next morning we had to pay for a taxi back to pick-up our car. Apparently Europcar/Keddy policy is to only wait 30 minutes from flight arrival! This will often not be enough to pick up baggage. I am very disappointed - do not use this company for late airport arrivals. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 06 March 2024
" Did not get the class of vehicle I paid for "
" Vehicle had more dents issues than on the sign out sheet, and on return, the staff are looking for issues to raise. Customer needs evidence of dents at the start. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by JULIE - 06 March 2024
" As above. I would still hire from you as generally great. "
" I have had a few great experiences but was a bit disappointed this time. I had provided all my info (Driving Licence number, Check code) prior to arriving. When I arrived to pick up the car, I was told I would need to provide this information again which is frustrating. Made worse by the fact my flight was delayed and I was already late for the purpose of my trip (not your fault obviously). I didn't really like the car provided either, was poor compared to my previous hires. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by SIMON - 06 March 2024
" I am still waiting on resolution of the issues I had when trying to collect the vehicle, specifically the refund of monies paid "
" Despite being a previous Europcar customer, from all of a month ago, I was refused the rental at the point of collection. The explanation given was that I had failed their 'address check'. This was somewhat of a surprise given that I have lived at my current address for almost 20 years. Although the staff were polite, there was no attempt made to try and rectify the issue and I was told that I should use public transport to return home 20 miles away. I am still awaiting my refund from more than 10 days ago. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by NICHOLAS - 04 March 2024
" See above "
" Having paid the uplift for collision damage waiver, I was told at the counter it was worthless and I still had liability to over £1250 in risk, and actually only reduced from the full value of the car. I was dumbfounded and I was forced to pay a £26 premium, that doubled the rental cost, to reduce that down to £400. After paying for this I am very unhappy that this was a value for money transaction "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CARLOTTA - 04 March 2024
" Friendly staff. Easy pick up and drop off but no one there when I returned. Sorry wait so not a big issue "
" Easy pick up and drop off. Great price. Clean new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAHAM - 04 March 2024
" Good car at great price "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PATRICK - 04 March 2024
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARBARA - 03 March 2024
" Auto Europe very good HERTZ not a good choice for late in day arrivals. "
" Closed at pick up time so on arrival (slightly late) no car rental possible. This is the only company at STANSTED that closes so early. Won't use again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NEWCASTLE, GB - Reviewed by JOHN E. V. - 01 March 2024
" No problem with Auto Europe. "
" Documents regarding existing damage emailed after pickup. Keys returned to drop-off box. Dispute regarding damage waiting to be resolved. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by RUPINDERJIT - 29 February 2024
" See above. Awaiting refund as promised, We returned the car within the 3 day time period but as I thought the office was not manned, I put the keys in the out of hours deposit box. I then went in to the main building and saw a representative and told him that I had just posted the keys in the deposit box (within the x3 days). However I was charged for x4 days! Not happy. "
" We were given the hard sell to upgrade. We changed our mind when we saw the upgraded car- we had originally booked a fiat (the smallest/ cheapest). When we asked to go back to our first we were told it had just been leased. We were then given an alternative car- which was not as big as the previous upgrade and we were assured that we would be refunded the £15 per day we had been charged. The cashier told us he was unable to do this (new in post?), but that he would action it but wanted to prioritise getting us 'on our way'. We have sent x4 emails but have not had a reply or refund. To add insult to injury we were charged for x4 days when we returned the car within x3 days, which was the original booking AND we were charged a fuel fee even though we returned the vehicle with a full tank. Very frustrating and annoying experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CHESTER, GB - Reviewed by ROBERT - 29 February 2024
" Excellent value, easy booking process. Vehicle was as specified and collection/return procedure was well communicated. "
" Excellent all round experience from online booking through collection and to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TIMOTHY - 29 February 2024
" I rented a premium vehicle and the Audi was a very new and we'll equipped car. Really enjoyed driving around the Scottish Lochs for the weekend. "
" A very pleasant and efficient experience. Very fast collection and the car was great with everything explained well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THEVASAGAYAM - 29 February 2024
" The entire process from booking to return was easy and quick "
" The staff at the pick-up office and return point were professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHAEL - 29 February 2024
" Anthony at the desk in Inverness 11/10 "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by KEVIN - 28 February 2024
" Appreciate the upgrade. "
" Easy to book. Lovely friendly counter staff on both pick up and drop off. Good upgrade as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAUREN - 28 February 2024
" Perfect experience "
" Very helpful. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IVAN - 28 February 2024
" Car was as ordered, good condition, good staff at airport desk, easy to drop off out of hours "
" On arrival the lady at the desk was fabulous "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by ANTONIO - 28 February 2024
" Rather recommend to a different company. "
" I didn't get the vehicle (category) that I booked! Options offered, upgrade or downgrade, obviously i had to upgrade because driving all the way to Devon for a weekend with my wife in fiat 500 wasn't an option, so i had to spend an extra £100 on top of what I initially paid! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
GLASGOW, GB - Reviewed by ALEXANDER - 28 February 2024
" Ease of booking process and great rate for hire of vehicle "
" Smooth pick up service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 27 February 2024
" Excellent "
" Very helpful staff especially at drop off. The car was very well presented/ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by TIMOTHY - 27 February 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCES - 26 February 2024
" The car was excellent but I was missold medium protection cover. I am expecting you to recognise this and refund me £157. "
" I was missold medium protection by the person at the desk. I paid £92 for the car when I booked online. I wanted 3rd party. I took out colisión damage waiver separately. I did not expect medium protection to be added and I specifically asked if it was 3rd party at the desk. I rang up two days into the rental as I saw the additional £157 on the form I'd signed. I was told I needed to wait until after the car was returned to sort out the issue. I rang on Friday 23 Feb when I saw the additional £157 on my credit card. I was told I would be investigated and I'd get an email to confirm the investigation. I haven't received anything. I am very unhappy at what has happened and will now have to ring again to follow up the missing email. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 26 February 2024
" Very happy with this firm. "
" Very easy to hire car. Car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 26 February 2024
" I had to pay of r an Uber to reach my destination after our flight was delayed and the car hire office was closed. I tried to call auto europe but this was an out of hours message and I could not find out what I needed to do given that our flight was delayed. When I phoned the next day to see if I could get a car I was told that Auto Europe would contact the car hire and would call me back. I never got a call back. This trip cost me a lot more having to pay for Ubers to get around. "
" The office was closed and there was no way to contact Auto Europe or Keddy to say that our flight was delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by TRACEY - 26 February 2024
" This is the worse car that I have picked up with keddy/ europcar. I always use you when flying into Luton. Too old and too manyscrapes and scuffs, even the tyre showed low inflation after a few miles of driving. The steering wheel and gear knob were sticky / filthy. The back seats where stained. The car smelt clean , but......!! "
" There was alot of staff and mostly friendly and chatty, however when I commented on how to make them aware of defects they just said take videos and weren't interested to take time to walk around the car and log these. The codes used on the paperwork ere confusing to me and to them!! "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 25 February 2024
" . "
" Very handy being able to a partial check in prior to picking the car up which speeds the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STIRLING, GB - Reviewed by THOMAS - 24 February 2024
" No hassle and helpful staff "
" No hassle and very helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMESON - 24 February 2024
" Got the car, it was clean and tidy! I had some difficulties getting this new model started so I gave a £10 tip to a man in the yard for his help and zoooom we were off!!! Maybe it would be a very good idea if someone would be always out there in the parking yard to help with the different controls of these modern vehicles. We returned the car professionally valeted and shine as a new penny. Using Autoeurope will be always my first choice. I believe Hertz had now lost me. By the way, I was offered a Skoda first instead of the MG HS which I really wanted, but eventually after some"search" he found a MG which I requested in my booking. Kind regards, Dr Broderick PhD "
" The whole experience is absolutely perfect especially the booking clerk attended to me. Let's put it this way: he is the Greatest! Even greater than Cassius Clay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by HUW - 24 February 2024
" The Agent at Newcastle Airport was extremely helpful. "
" The Agent at Newcastle Airport was extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 24 February 2024
" Excellent "
" All the staff are friendly and helpful. When I returned the car and was received by Yaseem I was amazed to find out he had only been there for less than a week. He was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERRY - 23 February 2024
" Operative transposed mileage I have queried but not received a reply my credit card still shows holding charge 2 weeks later "
" Despite several emails I have not received a satisfactory response "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 2
LONDON, GB - Reviewed by HELEN - 23 February 2024
" Generally good, shuttle times only negative "
" We had a generally positive experience with Green motion. The staff were pleasant and efficient. The car we had been allocated did not have a full tank of fuel which would have been ok as we had hired on like for like basis, but we were found an alternative car which has a full tank to make it more convenient for us. The car we got was also of a higher spec than we had ordered which was nice. We have a hire car insurance policy which was accepted with no pressure to purchase extra insurance but did have to have a credit card with sufficient limit to cover large deposit which is standard. The only slight negative is that the free shuttle is the one used for the Novotel which only runs every half hour. On our return we just missed the shuttle and the next one was a bit tight for our check in time so we ended up getting a taxi which cost £23. It was of course our responsibility to allow enough time, but it would be useful if the shuttle times were clearly displayed and attention drawn to these at time of hiring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by CAROLYN - 22 February 2024
" Shame the price can't be kept stable. Need a car in March, its over £100 more. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LISA - 22 February 2024
" Great communication "
" Great service and lovely car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERICK - 22 February 2024
" Ability to cancel with 48hrs notice is very important "
" Very good - best rental experience at LHR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LORRAINE - 21 February 2024
" Couldn't have asked for better service. "
" The staff were helpful and efficient, calling the day after I picked the car up to make sure everything was fine with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BRIAN WILFRED - 19 February 2024
" Very unpleasent desk staff and unhelpful. When you are not given assistence or pleasent customer care late at night, it is a very unpleasent experience. Especially when you are in your late 70s "
" I asked for a manual motor but found it was an automatic on the contract I said I would not feel confident driving an automatic , the desk staff said they had no manual. cars. They refused to let me have the automatic as had i said i was not confident with automatics. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by ROBERT - 19 February 2024
" good car, very poor administration. "
" I was told at reception that my hired car was a petrol car - in fact it was a hybrid and I have never driven a hybrid before, and had no idea about charging etc. I have no idea how much the rental is going to cost me. The office location is very far from arrivals, and there is no transport provided. Directions given to me in the airport took me a very long way around making it doubly frustrating. You need a map, directions, and estimated walking time for customers at time of rental on the internet. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 19 February 2024
" Hated the upgrade will have to seriously consider renting with Keddy again. Counter service was crap as well. How come walk-ins get served before those that have reserved. "
" Sometimes people really want the car that they reserved, that's the point of making a reservation. Fobbing people off with a free upgrade to an SUV especially when it's Chinese crap MG is of no benefit. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SCOTT - 19 February 2024
" Very proffessional service "
" Only positive from my initial hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STUART - 18 February 2024
" Would highly recommend. "
" All good, always very efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 18 February 2024
" Flexible, faultless and exceptional value for money. "
" Excellent from beginning to end and all for a highly competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANTHONY - 18 February 2024
" I have shared it above "
" Booked car on line with CDW only to find when picking up the car I had to buy more CDW costing more than the car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CATHY - 18 February 2024
" Competitive pricing "
" Gren Motion staff are always so very very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUYEYE - 16 February 2024
" I'm happy for the price of the car very good cheap price well done "
" I'm happy for the service providers to me thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NOEL - 16 February 2024
" Great "
" Friendly staff, quick processing "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RICHARD - 15 February 2024
" generally satisfied "
" Overall, I was satisfied. Did find the sales staff a bit pushy when offering to upgrade. I paid for extra protection but found out at the counter that it was basic protection. Returning the car to Europcar was easy, however, I do think they should inform you of the scuffs to the vehicle before signing after drop-off as the statement showed scuffs to the vehicle which I think they will not charge for, but you never know. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by ROGER - 15 February 2024
" Very Good, will use again. This was the first time but everything went smoothly. "
" Very good, although desk was closed inside the airport and directions to the car rental were not obvious. In respect to drop off the desk closes at 16:00 so very early and you only then have a key drop to return the car. I was told this at the desk when I picked up the car though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 15 February 2024
" Auto Europe was a shambles. I was left stranded in Luton with no car. I booked to collect at 20:00. Unfortuantley the place was delayed so didn't manage to get there until just before 20:30. On arrival there was no one there and the offices were closed. There was no mention of needing to book out of hours collection. I couldn't get through on any of the out of hours numbers and gave up after being on hold for over an hour. I ended up having to book a hotel in the hope I could collect the car the next morning. On arrival the next day I was told that the booking was cancelled and there would be no option to reinstate it. The woman I spoke to was absolutely awful and the most stuck-up and obnoxious person I have ever had the displeasure of dealing with. I ended up having to make another booking with the car hire company directly. The online system should not have allowed me to book this. I put the flight number in the system so they would have seen it was delayed by half an hour. Why request the flight number if no one is checking it? All in a terrible experience. "
" Green Motion did what they could to help in a situation that was of their making. I cant really fault them as at least they were willing to try and help, unlike Auto Europe who had zero willingness to help and were just down right rude to me on the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DENISE - 14 February 2024
" Car clean and newer than cars we have hired from other companies. "
" Staff very helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 13 February 2024
" I will definitely be using you on my next UK trip "
" A pleasure to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIVIEN - 13 February 2024
" I have rented from Auto Europe many times and received competitive prices and good service. "
" The car provided was generally good, although it smelt as though someone had smoked in there. On returning the car, I was charged for a very fine scratch that I had not noticed on pick up but believe was there at the time of pick up. A junior member of staff was sent out to scour the car: He appeared to focus on certain areas of the bodywork, as if he knew where to look. I am pretty sure that the staff there are running a racket. Thankfully I had taken out comprehensive cover with Auto Europe but am significantly out of pocket until I am reimbursed. I have hired cars from Green Motion before at East Midlands, Gatwick and City Airports but will not do so in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNN - 13 February 2024
" I could not be more than happy with the overall experience "
" The guys working both Saturdays for collection and return where superb. friendly helpful and professional. Cost for rental was great too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 12 February 2024
" Fabulous customer service, great staff, an honest company with no nasty surprises "
" As always it was a top class customer service experience with everything being exactly as booked and no nasty surprises. That's why I'm a repeat customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by DAVID - 12 February 2024
" . "
" Great staff, quick issue and drop off. Car was ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANCASTER, GB - Reviewed by SARANNE - 11 February 2024
" Good experience all round from booking process to service on collection and return. On this occasion price was not competitive and expensive for a short hire. "
" Excellent staff ( top marks to Lee) who go above and beyond to provide a fantastic service even giving me a lift to the train station after I had returned the vehicle. Such a shame this branch is to close soon. Alternative proposed options not convenient or customer friendly for visitors to the Lake District. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by COLIN - 10 February 2024
" Not getting the requested car not Auto Europe fault "
" Ordered a Intermediate SUV and end up with a crossover coupé. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 09 February 2024
" Disappointed that the rental location is not on site at Manchester Airport as advised but required a shuttle bus to an off site hotel. It took about 1 hour from arrival at the terminal to pick up the car "
" Disappointed that the rental location is not on site at Manchester Airport as advised but required a shuttle bus to an off site hotel. It took about 1 hour from arrival at the terminal to pick up the car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by JULIA - 09 February 2024
" I would like to mention the staff especially Josh who I collected the car from. Friendly, helpful and upgraded the car. Equally, the member of staff I returned the car too. My first experience of the company - excellent value for money, efficient and organised and I would definitely use again. "
" I would like to mention the staff especially Josh who I collected the car from. Friendly, helpful and upgraded the car. Equally, the member of staff I returned the car too. My first experience of the company - excellent value for money, efficient and organised and I would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THEVASAGAYAM - 08 February 2024
" Well satisfied "
" It was a professional service. Courteous and informative. Pick-up and return took only few minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GERALD - 08 February 2024
" Very sattisfied with the whole experiance "
" Picking up my car was an easy experiance it all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 08 February 2024
" Very pleased "
" Very pleased with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 08 February 2024
" I paid a supplement to have an automatic car but when I arrived at Avis this message had not been passed to them and no automatic car was available. Customer service at auto europe had no interest in my complaint at all. Yet again scammed of additional monies by a car hire agent who will no doubt never respond to my complaint. Will not be using Auto Europe again - will go directly to car hire providers in future. "
" Fantastic "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by STEPHEN - 08 February 2024
" Great location, friendly and efficient staff "
" Great location, friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by KENNETH - 07 February 2024
" Cracking service "
" First class service - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - 07 February 2024
" generally good except performance of the car. "
" generally v good but i don't think the Kia was of the same standard as the Golf which i booked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PETER - 07 February 2024
" Easy to follow "
" Even though we had additional insurance we were put under a lot of pressure to take theirs as well even though that would have cost more than the hire itself "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NEILL - 07 February 2024
" Comments already added "
" I rented a car from Stansted Airport, with 6 hire companies available Europcar was the only one with about 10 people queuing and 2 staff, took 45 minutes to get a car as their queuing system was not working, when I complained and asked if they that this was acceptable they threatened to cancel my booking as I was being unreasonable "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LONDON, GB - Reviewed by LORRAINE - 07 February 2024
" Nice car - friendly staff "
" Great value very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KAZUHIKO - 06 February 2024
" The car conditions was not as great as usual but cannot complain much considering its price. "
" Price is attractive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by JOHN - 05 February 2024
" Don't bother - go to a proper car hire company and avoid these cheap fake companies that will rip you off. ie offer a cheap car and then £45 a day lol for insurance otherwise you know you will get ripped off and lose your deposit - waste of time!! "
" Green Motion have ripped many insurance companies off, so it is not possible to get waiver insurance hence I was not comfortable taking the car as I didn't want to get ripped off like so many other people and lose my deposit - hence I hired a car from another company and they were very good giving a free upgrade and absolutely no problems - lesson learned!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LUTON, GB - Reviewed by GLEN - 05 February 2024
" Quick and smooth "
" Quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GARETH - 05 February 2024
" very impressed and have already reused "
" Staff were great, car had a few scratches and marks but inside was nice and clean and perfect for our rental period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by EILIDH - 04 February 2024
" As above "
" Car was not clean on the inside on arrival "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NEWCASTLE, GB - Reviewed by DAVID - 03 February 2024
" see 3 above "
" the car I chose was too small: next time I hope to upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ULF - 02 February 2024
" E "
" The car has broken down "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 02 February 2024
" -- "
" Fast and friendly pick up. Nice car, quick and efficient return with transfer on to Hetahrow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLINE - 02 February 2024
" I thought when I purchased the insurance from auto Europe, it was fully comprehensive and my credit card would not be blocked. However, this was not the case "
" Cv "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by JONATHAN - 01 February 2024
" Excellent experience. "
" Very good throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHARLES - 01 February 2024
" Booking the rental via Autoeurope was very straightforward "
" I was billed £275 for alleged minor damage (two scratches) that I know I did not cause but neglected to ensure were logged before I started the rental. A clear rip off and not something I've experienced for perhaps 15 years, in spite of renting with lots of different firms - the last time this happenstance was also with Hertz. I'll never use them again, and nor should your customers. Scandalous. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by DAVID - 01 February 2024
" The experience was quite easy with no long delays when picking up or dropping off the car "
" The only real problem was the windscreen washers didn't work. To be fair they compensated by driving us to our ho. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by FRANCISCO - 01 February 2024
" Very nice experience "
" The process was quick and easy, they called me after the booking to ask for information to get all the papers ready and to let me know what I needed to collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GLENN - 31 January 2024
" Booking through Auto Europe I was able to rent a car at a competitive price. I was very pleased when realised you subcontract to Athol in the Isle of Man. Overall a great service by both companies, and a very pleased customer. "
" I've used Athol Car Hire for many years and been very pleased with the service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 January 2024
" Same as above "
" The experience was first class, especially the friendliness and efficiency of the staff. I have used Green Motion many times before and the service gets better and better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 31 January 2024
" not sure I would book with Europcar again - this is the second time I have been disappointed with them "
" the car had done 46000 miles and was nearly 3 years old - I would have expected newer with less mileage from a reputable company such as Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JAMES - 31 January 2024
" The extra costs left a bitter taste "
" Extra costs on the final invoice that were not clear when booking the rental. Premium Station Surcharge + Licenses and Fees "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 30 January 2024
" Fast and efficient service. Car was great, more than requested. Staff are friendly and approachable. Will definitely use them again. "
" Excellent service from knowledgeable staff. So quick and efficient. Even came with us to the car to check it out. Above and beyond. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIAN - 29 January 2024
" Perfectly clean and very new Fiat500, accommodating staff who were quick to process our booking and get us on our way. Thank-you Green Motion stantsted! "
" We had a very early flight, and dropped the car at 05:45. Green motion was very quick to process it. It would be good to have a key-drop-off box...as technically, we should have been in airport security by 05:30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SARAH - 29 January 2024
" Ollie at drop off was great Carol at check in too Easy and straight forward "
" Ollie at drop off was extremely helpful, kind and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LOUISE - 28 January 2024
" Nina and Ollie both provided excellent, efficient and friendly service. 10/10. "
" Nina and Ollie both provided excellent, efficient and friendly service. 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AYODELE - 28 January 2024
" Easy to book. Good rates. "
" Pickup and drop off very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by OWEN - 28 January 2024
" Easy to book "
" Jamie who collected us from Inverness airport to take us around the corner to the industrial estate where Hertz are based was very friendly. 5 out of 5 We were advised there were a a couple issues with the vehicle to which seemed reasonable. Car ran fine and we had a very enjoyable holiday. One issue not checked was the tyre pressure was massively out which I corrected. However the major issue which I have put a complaint into Hertz noting a 10 day time to respond is that the rear has damages and include loss of use. No pictures, just a diagram indicating a X where apparently there is damage. Whilst no one manages the office on Sunday and the vehicle is left at the airport, a very easy process to follow, everything was smooth until I received notification of these additional charges. However I have full photographic evidence and there is no such thing as to what was placed on this diagram. The practice is very underhand and I will not let this rest whilst I await Hertz to respond. Such a pity as mentioned Jamie the driver collecting was very friendly, the receptionist was very friendly and this is such a disappointment. Other times we book with Avis or Enterprise directly as go to companies. We have used Hertz in South Africa and found them fine. So what could have been a 10 out of 10 service is very disappointing when there is zero that happened to the vehicle and nothing making contact except the air around it. I honestly would have loved to give Inverness Hertz 9 out of 10 as the air pressure on the back tyre should have been prechecked, but this whole incident and speaking with friends and work colleagues is very disappointing. Regards Owen O'Connor "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GABRIELA - 27 January 2024
" I always use auto Europe to rent a car whenever I need it. "
" Very friendly and knowledgeable staff at pick up, the gentleman at the counter was very polite and professional. All went very smoothly even when I had to extend the rental over the phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GEORGE - 26 January 2024
" Car was not what I ordered. Europcar tried to get met to change to an automatic, not mentioning that it would be 17 pounds per day extra. Car was clean, ready to go. Staff polite and helpful both in and out. Don't think I'll be using you boys again. "
" Insurance arranged with Auto Europe was not accepted by Europcar. Got hit with a 2000 pound excess. If I had hired direct from Europcar I would have been a lot cheaper. I did not get the car that I ordered. Wanted a Kia Sportage but got a Quasqui. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOAO - 25 January 2024
" Should have advised me that the electric cars are 3x more expensive to run on mpg than conventional combustion engine. Will never hire an electric car again. It costed me over £60 to make 150 miles. Would do over 400 miles on my diesel Corsa for that money "
" Simple and straightforward. Very kind and helpful staff both at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MICK - 24 January 2024
" for details written above "
" expensive , slow service , not very knowledgeable about own vehicle stock, cars not cleaned well , wasn't told how to get to the charging lead so couldn't charge vehicle "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 24 January 2024
" Good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAMILLA - 24 January 2024
" Raqim helped and dealt with our check-in quickly, efficiently & effortlessly. We were very impressed with his service! And bringing our car to the door was so helpful as my husband has walking problems, that was kindness itself! The upgrade was also a huge surprise and very very gratefully appreciated, THANK YOU RAQIM at LHR. "
" Surprised & delighted! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ANDREW - 23 January 2024
" No problems although at Exeter Airport the car park is some distance from the office. "
" No problems although at Exeter Airport the car park is some distance from the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTYN - 23 January 2024
" A1 service "
" Much better than Greed motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 23 January 2024
" Very friendly and efficient staff for collection and returning vehicle. Also reassuring contact during hire period. "
" Very friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by ANDREW - 22 January 2024
" There was no direct number for this local Eurocar. I don't want to hear about excuses...no reasonable explanation for this inconvenience. And I wanted to hire a particular car. It's ridiculous that I had to drive a car I didn't like. "
" I really wanted to hire a Nissan Qashqai and nothing similar. Why is it not possible to hire the car I desire? It's like ordering a loaf of bread and being offered butter instead. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRIS - 22 January 2024
" Ripped off "
" Lied to by staff regarding fuel. Ended up paying for fuel i never had. Was told by staff they was unable to refund half a tank contrary to what i was told on purchasing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID YOSEF - 22 January 2024
" Excellent service i strongly recommend it's very comfortable to pick up the car "
" Excellent service customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 21 January 2024
" Auto Europe all good - thanks "
" Great car. Good price. No problems at all. Easy drop of experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 21 January 2024
" Easy with the backing of auto Europe "
" Good deal, great car and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NICOLETTE - 20 January 2024
" The price was reasonable, the staff nice and professional. Pick up and drop off were very easy. Only issue was condition of the car. "
" The only reason for the low score was the car I was given. It was in poor condition, with a lot of damage to the bodywork, not cleaned outside very well. I have previously had much better cars with Keddy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by PAUL - 18 January 2024
" Very disappointing that staff are trying to sell additional products when travellers are unfamiliar and tired. "
" I went to pick my car up early due jet lag. The car I'd ordered wasn't ready (which is fair enough). I was offered another car at £20 extra a day. My disappointment was that was £20 per day before taxes. It was significantly more than I expected "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LOUISE - 18 January 2024
" had never heard of Keddy before now. AutoEurope's site made comparison easy. "
" friendly staff at Bristol airport - and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 18 January 2024
" I regularly hire cars from UK airports to use on family visits but will never use your company again if you do not refund the money you took from me for damage I did not incur. "
" I was given a car with a split in the tyre - I didn't notice this fault at the time but was charged £454 for repairs when I returned the vehicle. I have subsequently found a picture I took at collection, timestamped to prove the fact that the damage was already incurred but your staff are refusing to refund the £454 taken from me. If this is not resolved I will be taking legal action to recover the money taken from me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TIHO - 17 January 2024
" Usual good range of suppliers and cars. Very good excess insurance options and pricing. Discounts for subscribers are fairly random and irregular and need a better loyalty program. "
" Good quality cars, good choice of cars, competitive price. Very efficient drop off. Counter reception staff not that welcoming or friendly but efficient. Good use of technique for pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 17 January 2024
" All very good from start to finish. Great price and car range "
" Avis were great. Ten out of ten "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by JOHANN - 16 January 2024
" As per 3 above "
" Europcar said they did not offer car collection at the airport at EMA and neither shuttle service for pick collection. They blamed this on Auto Europe. What I know is that I requested and paid for this service. Wehad to walk to their office in the rain with a 2 year old. Also when I returned the car there was one person at the counter who was bust with people and therefore could not check the car condition. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by WESLEY - 16 January 2024
" Reliable rental firm, and reasonable conditions. "
" Smooth and efficient rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALASTAIR - 15 January 2024
" Some issues around the voucher not in the system - so I couldn't print off the day before I flew! Solved via email "
" Staff lovely "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANDREW - 14 January 2024
" Nice new car and very easy to collect and return. Thanks "
" I was one of the last to collect my car on the day. The manager stayed behind to complete the last 3 booking. He was very polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 12 January 2024
" Even though there was a problem with Keddy, Autoeurope resolved the issue efficiently. Thanks "
" Keddy refused to provide a car as "computer said no" "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by GERARD - 11 January 2024
" Great selection of cars on offer at very reasonable prices . "
" Staff were polite and engaging both when collecting the vehicle and subsequently returning it . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by ANTHONY - 10 January 2024
" As usual the web experience and hiring went well. "
" Slight glitch at pickup and a different vehicle to what I ordered. Otherwise a good hiring experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 10 January 2024
" Exactly as should be expected "
" Europcar has incorrectly billed me after the return. When I queried this they said they would refund the wrongly billed amount and blaimed me by saying the car was returned late. It was not. I am not happy. I await my refund "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by STEPHEN - 09 January 2024
" As always your company is always the starting point for our car hire - most of the time you offer the best deals "
" It was perfect - and most reassuring after a negative experience with them last year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLIE - 09 January 2024
" Providing a value for money deal through Green Motion facilitated my sad trip to a funeral an easy travel day thank you "
" The staff to a person were fantastic. There was an issue with my credit card and they found a way round it. On returning the vehicle on a filthy rainy night the gentleman on duty lead the way with a torch to avoid the large puddles and return us to the busbpick up point. Thank you to all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 08 January 2024
" The problem is that AutoEurope sent me a voucher saying I would have a meet and greet person at Euston Station. Green Motion say they don't do this and that AutoEurope should have known this. "
" On 30 December I had a car booked at Euston Station - meet and greet, as you'll see from voucher UK5551544. It said to call the company before the 11:00 pick up and I began to ring at 10:00. No one replied until 12 noon. In between I spoke to AutoEurope staff, who couldn't help, except to give me the number of the hire firm, Green Motion. When Green Motion eventually rang me back at noon, they told me they didn't do Meet and Greet - and that I 'had been misled by AutoEurope'. If I wanted a car, I would have to go to their office at 225 Edgware Road. I had to get a taxi to their office, for which I have a £15 receipt. So I was an hour behind schedule and £15 out of pocket - and I'd been told it was AutoEurope's fault, and not Green Motion. How poor is that! (Returning the car was almost as bad. I was told I'd have to pay for a scratch on the car (photo available). I bent down, rubbed the 'scratch' with a tissue and it disappeared. They offered no apology but at least withdrew their allegation that the car was damaged). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONALD - 08 January 2024
" Please see previous "
" The drop off process was a little problematic as I couldn't easily find a place to park at the designated area in the car park for this Victoria office. the rep in attendance indicated where I should leave the vehicle, but as the parking area was so small it was difficult to manoeuvre in to, and if I had reversed fully in to this parking bay I would not have been able to open the doors to get out due to the proximity of cars on either side. I manoeuvred partially in the the space with the attendants approval. He assured me that all was ok, but I did not receive a final receipt on this rental. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ZUBAIR - 07 January 2024
" Highly recommend "
" I love to rent a car from auto Europe, it's so easy to made your reservation online and pickup your car with your choice of time. They are so cooperative and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN - 07 January 2024
" An excellent service that I would recommend in the future "
" A very good experience and will certainly use again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SALVATORE - 07 January 2024
" No issues with the car or staff but it's very poor for not having a toilet for customers at their depot. It is an issue that needs to be addressed to Green Motion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALACHI - 07 January 2024
" Efficient,friendly and I'm going to use them again "
" Efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LEANNE - 07 January 2024
" Very efficient and quick "
" Friendly! Easy to use! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIPPE - 06 January 2024
" See above. "
" I am giving a low score because we were ripped off: we booked an EV but on arrival were told it would only have a 10% charge. This meant we would have to recharge almost immediately. Furthermore, it would be a car that could not take a fast charger, so recharging would take several hours this time and every time. We requested a petrol alternative but were quoted 3 times the price we had already booked. We were left with no choice but to pay the exorbitant extra, which is not a good feeling for a customer! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARC - 06 January 2024
" AUTO EUROPE is general is good, they should avoid listing this type of border line rental companies "
" Not good value for money at all, with all the extra they charge you, you end up paying a premium price for a cheap Dacia. Also office is understaff so you might have to queue to return your car while you have a flight to catch "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GARY - 06 January 2024
" We were very happy with the whole experience "
" Hertz staff very friendly, process from start to finish very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 05 January 2024
" When hiring an EV, there should be a separate information sheet, including how/where you can recharge (give details on charger type), location of where to recharge before drop off point, and cost if battery not returned 80% full (eg £ for every 10% below 80%). "
" Usually good but depends on place you hire from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 05 January 2024
" Easy to use website and rentals at competitive prices "
" As normal, they tried to sell me extra insurance at £22 per day but I told them I already had full cover from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEN - 05 January 2024
" It depends on the outcome of our dispute with Green Motion "
" Our recent car rental from Green Motion (voucher # UK5513041; where we were given a Toyota Yaris cross hybrid; Reg #: RE23 KJX) was over the period 26th December to 2nd January to/from Manchester Airport. We were charged €840 for vehicle damage we DID NOT cause. Upon pick-up Green Motion did not check the vehicle over with us (either because their depot was crazy-busy at the time, or that is their new policy to shift the inspection responsibility to the customer) & we stupidly only checked the car when we arrived at our local destination 2+ hrs later (as it was chucking it down with rain on the morning of the 26th Dec) where we noticed damage to the rear left wheel arch & rear. We took photos immediately (see attached) & informed the Green Motion Manchester Airport office that same day (4-6 phone calls went unanswered, & then we emailed them later that evening) & we heard nothing in return.....no email nor phone call! Incidentally, during our drive into Manchester on the 26th Dec we were in no situation where the damage could have occurred. Upon returning the vehicle on the 2nd January, Green Motion immediately inspected the car and charged us £840 for the damage (ignoring our email from the 26th December) saying their CCTV footage of that morning showed no issues where the vehicle could have been damaged in the earlier turnaround. We have requested, but as yet have not been sent their CCTV footage, being adamant that we did not cause this vehicle damage!! During our Green Motion rental there were numerous other issues we noted (both with the vehicle, and the Green Motion Manchester Airport office); i.e. 1) The staff were unfriendly both at pick up & rude at return (curt, short responses to questions; not listening to thinks already said....& asking again; etc.) 2) The car hire site was a bombsite; i.e. gravelled & not tarmacked (thus it was really poor for manoeuvring heavy luggage); & full of craters & potholes which were hellish in the bad rainy weather. 3) The car was not full when picked up (we were told to bring it back full...then when returned we were told it was a 'like-for-like' fuel policy! 4) The windscreen wash ran out within 1-2 days (after only being used a few times); & 5) The vehicle was not 100% clean. We have of course disputed this directly with Green Motion but both the Manchester office & their National office but our complaints have fallen on deaf ears & they have said we have to pay the £840 damages! Do we have any recourse elsewhere? My wife & I concur that Green Motion's vehicle checks were sub-standard (incl. the noting of the previous damage inspection); & we vow to never hire from Green Motion again, and to inform all our friends/family of our atrocious experience with them. We have now since returned to Helsinki/Finland; but should you wish further information from me please let me know & I will happily provide whatever you require. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by PHILLIP - 05 January 2024
" Great Web company alway get great deals and can cancel if my plans change "
" Keddy and Europcar are at the same station but was a much better experience than my two previous bookings with europcar. Well done on getting it right this time no battered pug 108 this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 04 January 2024
" Mike was a great help, in allowing me to keep the dame car I had previously rented. "
" Great experience as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARAH - 04 January 2024
" Auto Europe booking process and communication was very good. "
" Green Motion staff were very friendly and efficient. Good value for money versus other car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ROY - 04 January 2024
" The guys were friendly and helpful but the lack of communication was very poor "
" Upon arriving on Xmas Eve I was told they had no car of my booking so was upgraded 3 levels. But upon driving the car found that the bonnet catch was broken which meant that it flapped and also because of this the alarm went off if the vehicle was attempted to be locked. I emailed on 4 occasions but had no reply in the whole 8 days I had the car. I needed to use the car so had to leave it unlocked every where we went and tried to drive slowly enough to stop the bonnet flapping. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKE - 04 January 2024
" AutoEurope for sure the best deals and the best service the problem is that the renting is then handled by individual companies and service and car quality at least for Keddy as it is for Europcar is poor. "
" Way too long for check-in and check-out. Very poor vehicles despite the fact that I booked a compact car! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by IAN - 04 January 2024
" See previous entry. "
" Appalling experience on Christmas Eve, I have hired via Auto Europe and sixt for many years, this was a quite distressing experience that has me questioning hire provider next time . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by SHANE - 04 January 2024
" Want a response from your customerservices team. I reported this on the day and noone has replied to my email. Very poor customer service "
" I booked car for my husband. When he arrived was unable to get the car due to an administration fee not being paid yet I paid the fine. This was my human error not my husbands. I emailed yourselves asking for your email sent back in August. Why did we not receive an email before hand instead of my husband and daughter being stranded at the airport. Why staff can override an small administration fee is beyond belief. I want an answer. Many thanks Catherinecullen16massage@gmail.com "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 03 January 2024
" Damage details on the form handed to us was in a foreign language sp we could not identify the faults listed. We proceeded to take our own photos of the car in order to send on to Aito Europe. On the first morning the service light came on and the oil warning light. We rang several times to report it and were transferred to non employee people!! Eventually when we did talk to someone who could help he gave us an email address to send photos, he also transferred us to roadside assistance to get help. The transfer went to a third party. We emailed th photos as requested, 2 days later it bounced back and did this on 8 occasions! We later contacted customer service via email 3 days later they said email the photos to them We gave up. "
" Just on the booking site "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by JONATHAN - 03 January 2024
" Booking experience was good, especially being able to reserve again in case the price dropped. But the car in the supplier must correspond to the category ordered. Despite using AE for twenty years, this experience has dented my confidence in Auto Europe. I have already contacted AE about the problem but I have not yet received a reply. "
" Vehicle was of a smaller category than what I ordered. This caused problems for travelling as a family and for transporting the mobility equipment for my elderly mother.# I ordered a "Volkswagen Golf or equivalent" and Sixt offered me only a Corsa or Citroen C3. Neither of these vehicles are equivalent to a Golf. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by LEWIS - 03 January 2024
" Good choice offered have recommend to many "
" Better than most rental companies "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by ALBERT - 02 January 2024
" Great service ,car brand new ,great bunch lads "
" Great service guys brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEF - 01 January 2024
" I feel Auto Europe always behaved very professional and reliable so far "
" Dear team, I had actually a very bad experience - firstly Hertz at LHR does not have a physical person at the airport - it works via an iPad. I was supposed to pick up my 87 y/o mum but we had to take a shuttle bus to hertz. When speaking to an assistant I was told to o a few signatures and present my CC for the deposit. I've told them that I do have insurance and everything has been paid with auto Europe. But in order to get moving I signed everything and we headed off. The car was ok - but tbh having an electric as a rental is a big hassle. The return fee for not having it charged on return to 79% was £79+. I've spent nearly 3hours sitting in the car at a charging point . On return the car was checked quickly and I was asked to sign the return form on an iPad. The amount was around £460 and I was baffled saying I'm not gonna sign that. Everything is paid. I had to went into the office - time is always a bit of an issue with my 87y/o mum because she was still with me and we had to go to the airport - meaning using a shuttle bus again. In the office I have explained that why the bill would be £460+ as everything was already paid. Then I was asked to show my receipt from hertz which I was given at the start of the rental. The receipt was still showing . £254, which was different from the £278 I have paid to you already. Upon checking I have seen that I have signed a super cover - which next to it had printed accepted and signed with my initials. I realised I was scammed into an extra insurance which I did not need as I've bought the super cover with you. After discussions with the managers hertz deducted the extra rental charges they wanted to charge me. But declined to waive the super cover. I have asked the hertz team if they get paid extra Boni for selling insurance but I was given no answer. So I was left to £174.96, which then did not make the rental a good deal as I initially hoped for. I am usually rather careful what i sign. But usually always had to sign a deposit agreement. I felt Hertz at LHR Are left by hertz and aren't supervised and they rip off customers badly. I did not want to argue any longer as I wanted to go the airport with the shuttle bus to make sure my mom is on time for flight. Reading google reviews there seems to be a practice of ripping off customers at hertz LHR. I Hope you forward this to HERTZ headquarters as I feel this is extremely bad customer service . I was always very happy with Auto Europe and have used hertz in Germany which was a very good experience. But at LHR it was horrible. I hope HERTZ Acts on this and exchanges this horrible team at LHR and increases the service for its customers ( and maybe I have a chance to get my money back. Many thanks WR Josef Watfah "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NEWQUAY, GB - Reviewed by RICHARD - 01 January 2024
" Very efficient! "
" Can't remember the name of the guy at the rental pick up,but he was super efficient,& so pleasant.Thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 01 January 2024
" My husband has stage 4 lung cancer and we could have been anywhere in the country and was offered no assistance at all. Danielle, on Boxing day was keen to help but was unable to do so. They are despicable. "
" The car was stolen on Christmas night. This is my email to Hertz I am appalled at the standard of your customer service. The complaint outlines: 1. At no time have you offered any support or asked how you may help us or being of assistance. 2. You have implied that I am somehow responsible for the theft of the car. The car was parked on a quiet residential road, directly outside the house with the key in the kitchen. 3. You have expected me to return the key to Stansted despite having no car. 4. You did not offer a car immediately or enquire as to our circumstances. We could have been stranded anywhere. 5. Danielle on Boxing day did her best to help however was hindered by not having a manager to contact or respond. 6. You then asked for the key to be returned by Uber at our expense...seriously!? 7. The attitude of the staff is not acceptable as they need to be trained in customer care. 8. You offered a replacement car on 28th if I could collect it, whilst saying that the excess must be paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JEFFREY - 01 January 2024
" Used before & always great service & friendly staff "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 01 January 2024
" More transparency needed on cost of charging via shell "
" Car had a few dents and not as clean inside. Price of charging via Shell seemed expensive - more transparent pricing / statement needs to be sent with time dates and KW H .. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRIS - 01 January 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by FAISAL - 31 December 2023
" Nice. Car had pre-existing damage on it, visible dents in the body and scratches that has not been repaired, hence did not look nice. I guess should have been repaired. Otherwise, top-line service. "
" Nice. Car had pre-existing damage on it, visible dents in the body and scratches that has not been repaired, hence did not look nice. I guess should have been repaired. Otherwise, top-line service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ADRIAN - 30 December 2023
" Great car, thanks! "
" Fast, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 30 December 2023
" Very easy drop off. "
" All was good, but didn't get an SUV that I needed but did get an estate car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 30 December 2023
" The daily rate of over GBP 80 for a compact car seems excessive. "
" Hertz charged an additional one-way fee of approximately GBP 50. Although this was noted on the AutoEurope booking confirmation it would be more clear if this was included in the total price at the time of booking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUTON, GB - Reviewed by SARAH CAROLINE - 30 December 2023
" All fine "
" Not immediately clear which shuttle bus to take to car rental "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 29 December 2023
" Easy website "
" Easy to deal with friendly staff. Makes a stressful part of the trip better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 28 December 2023
" Excellent service. However, I reserved a Nissan Qashqai but the car provided, Skoda Kamiq, is a smaller car. "
" Excellent service - from shuttle service to counter to return time. However, no final invoice received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNA - 27 December 2023
" Not very happy with the pick up of the car and its condition "
" Wasn't really Keddy, but Europcar as they were the ones both handing the car over and returning it to. Keddy's website worked well, which was the only contact I had with Keddy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by STEVEN - 25 December 2023
" Excellent, luton, cyprus, France. All the same. "
" Quick, efficient, polite... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CAROLYN - 24 December 2023
" It was a very easy process "
" Efficient service and easy pick-up and drop-off point "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 24 December 2023
" I have been scammed "
" After returning the car, on time, with a full tank and in the same condition as when i first picked it up. I am charged £234.54 on my credit card with no explanation as to why or what for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RENATE JOHANNA - 23 December 2023
" It would be helpful to place an ice scraper in the car during winter. The car was covered in ice one morning. I had to find a neighbour for help. "
" Your counter staff "Kamian" and especially "Cash" were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 23 December 2023
" Easy to use website "
" Very organised and liked the pre registration which made pick up much quicker "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 22 December 2023
" Will always hire via AutoEurope "
" Charged £260 to repair a puncture in a vehicle provided with no spare tyre/get you home kit will ensure I never rent with Avis again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SCOTT - 21 December 2023
" . "
" Very pleasant and professional staff at Alamo. The car was well presented and in excellent condition. I booked with them believing them to be within the terminal at Bristol however all the main rental agencies are located off airport at a dedicated rental zone with a free airport shuttle provided by the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 21 December 2023
" Simple to understand documents and email "
" Good comparison site "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MARGARET - 20 December 2023
" Very good, excellent price "
" Easy service to use, only issue was finding the bus stop at Edinburgh airport to get to the Green Motion pick up area. Signage needs updating at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ELIZABETH - 19 December 2023
" it has been mentioned above "
" there should be clear lighting so that people can inspect the car at pickup and return to be able to examine the car for damage, or have someone present examining the car together to avoid any misinterpretations. The client should receive a paper with the damages when receiving the car, it should not be only mentioned on the contrat which might not be clear to someone not used to the terminology. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by THOMAS - 19 December 2023
" Very good "
" Very pleasant experience. Mo took care of the booking and was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YAN - 18 December 2023
" Very easy to manage the rental. Thank you! "
" Great car, new and met the bill perfectly. However, it did smell like someone had been smoking inside the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by ADAM - 18 December 2023
" The only concern was I thought I had been charged twice - once £150 with Auto Europe, and then £300 with Avis. I realised the £300 was the hold on the card, which disappeared after I brought the car back. It's worth making it really obvious to customers that this will happen in the process, so that people don't get a scare. "
" Easy pick up and drop off. Good staff. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 18 December 2023
" Very helpful when I called re the problem Hertz created "
" Hertz used the wrong voucher code and they then took an additional deposit which has created a big problem with payments I had pending on my credit card. Been trying to resolve this since I handed the car back on Friday. The lady at Hertz admitted she made a mistake but it doesn't really help me with pending deposits when I have payments due on my card! It's turned into a complete nightmare "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GEMMA - 18 December 2023
" Lovely little car, super economical. Friendly service with no complications! Will definitely be back! "
" Online process was clear and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHNNY - 18 December 2023
" Auto Europe were easy to deal with, unlike EuropCar, "
" I could not get an invoice on car return - I did get a 'Statement of Return' into my email. They said they would email Invoice within 48 hours - they did not. Customer service claimed they did not have my email - despite emailing me 'Statement of Return'. They said they would send it within 24 hours now - they didn't. This has caused me delay and double work as I cannot process my Expenses without their Invoice. I would nnever use them again - as this is not the first time I've had this issue. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANTHONY - 16 December 2023
" have emailed customer service at Europcar and the CEO of the company 4 years old car with more hits and dents than a Beatles Uk number 1 excess mileage almost 50000miles and no breakdown assistance is appalling "
" have emailed customer service at Europcar and the CEO of the company 4 years old car with more hits and dents than a Beatles Uk number 1 excess mileage almost 50000miles and no breakdown assistance is appalling "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 15 December 2023
" Very simple booking process. "
" We were checked in by Emile who came across as friendly and highly professional. A real credit to the Avis team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by VIPUL - 15 December 2023
" Awful once Hertz took over "
" I have been billed for damage that was already on the car and confirmed by the counter staff. The billing team refuse to respond or refund and I have had to raise a chargeback claim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COVENTRY, GB - Reviewed by DANIEL - 15 December 2023
" friendly staff, always up for a chat and very efficient in rent out and on returning the car...I will hire a car from earlsdon office again! "
" always friendly staff at the car hire, they have me an upgrade for free, which I was very happy with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AHSAN - 15 December 2023
" I cannot remember the name of the girl who originally served me but thank you. "
" Rally enjoyed my experience. Gee and the girl who originally served me were awesome. Possibly the fastest arrival to drive off I have ever had. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RODGER - 15 December 2023
" Great "
" Picked up car in dark and in pouring rain! Absolutely no guidance given on using car. Wiper on driver's side patchy! Wing mirror on passenger side turned down facing ground. Not ideal on the motorway! Used the online registration for drivers licence etc but seemed to make nothing quicker or easier!! Happy generally but for these points. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID ALAN - 14 December 2023
" All good. No hassle. "
" Very easy process apart from the disruption /roadworks / building works? outside which made drop off a bit hazardous. Not he fault of the rental company though and I will definitely use them for my next trip "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DANIEL - 14 December 2023
" see question 3 I would recommend you change the advertised 'At airport' to 'shuttle service' "
" Knowing I would be on a tight schedule, I chose Hertz because your site said it was at the airport but it is not, it is down the motorway at the Marriotte Hotel. I waited half an hour for their bus but it didn't come so had to get a taxi. I couldn't trust the bus for the drop off so had my brother drive to the hotel at 5am to pick me up and take me to the airport - which really defeated the object of hiring a car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ALLAN - 14 December 2023
" Easy booking and good choices. My 'go to' car hire booking company. "
" Great car, great price and great staff but the pick-up location is NOT at the airport. It is at a hotel and you have to get a mini bus to get there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 14 December 2023
" Easy to book but I did have to provide details to Hertz when picking th car up as auto Europe hadn't passed on my personal details with the booking. "
" The staff were efficient, courteous and helpful. The vehicle was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by SENARATH - 14 December 2023
" Very smooth rental experience "
" Avis is an excellent company to rent from always very easy to deal with . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SARAH - 13 December 2023
" Everything was perfect from start to finish. Thoroughly recommended. "
" Excellent. Lovely staff. Speedy service. Great little car. Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOANNE - 13 December 2023
" The car was fine once I got the correct car. "
" Did not give me the SUV compact I had booked. Eventually found a suitable car but the whole process from entering to driving away was approx one hour. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by KERRY - 13 December 2023
" . "
" Car smelled of smoke Car was dirty inside. Drivers window wouldn't stay up once down and provided a constant draught. Car had a slow puncture that needed constantly and dangerously topped up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ROY - 13 December 2023
" Car upgrade with no extra cost, helpful & friendly staff, easy place to get to by shuttle Bus & it was an nice and enjoyable experience from start to finish. "
" Excellent service from budget from checking in to checking out, on checking in was advised of a vehicle upgrade with no extra cost. The staff were friendly and helpful on check in & check out. It made a great start to our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KARL - 12 December 2023
" Terrifying. "
" The car was fine except the car's lights were switched off. That lead to a scary motorway run with car flashing and hooting as they overtook. It is clear that someone switched off the lights and disabled AUTO mode. The result was life -threatening "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 2
COVENTRY, GB - Reviewed by ANDRIO - 12 December 2023
" I was expecting a better car and better service, as my first time on hire, at collection no much information but was polite and we have a good talk, the car was a bit smelling cigarette plus few more things, at drop off .. just got the key from my hand, went to move the car and coming back and say two words, sign here and good bye. "
" easy to booking online. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 5
PERTH, GB - Reviewed by BART - 11 December 2023
" Not a very frequent user of rental cars, but always via Autoeurope, and so far never have been dissappointed. "
" I very rarely give 10's... Experience with Europcar AND Autoeurope was excellent! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by NICHOLAS - 11 December 2023
" The pick up and drop off went very smoothly.The car was very clean "
" The pick up and drop off went very smoothly.The car was very clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BARRY - 11 December 2023
" Five stars "
" Great service and check-in/out staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAEME - 11 December 2023
" Very friendly staff "
" A very happy experience - no problems at all "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 11 December 2023
" All went well "
" Good service no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 11 December 2023
" You should make it clear to companies like Europcar that this type of behaviour is not acceptable. "
" On arrival at the Stansted Europcar (Keddy) counter I was told that the grade of car I had booked was not available, so I was given an upgrade. No mention was made of a charge for the upgrade, but I find on my credit card that I have been charged - more than doubling the rental price. I have raised a complaint with Europcar and await the outcome. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GARY - 10 December 2023
" Nothing to add really. But I would advise you people to remove Green Motion from your site. Disreputable doesn't even begin to describe them. "
" Ripped off £160 extra charge for a minor graze on one of the wheels. I'm adamant I never caused it but hadn't taken photos of the vehicle in time (dark on pick up) so they took advantage. Scammers - there should be a law against them - never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ABIGAIL - 09 December 2023
" No reponse to emails after a disastrous experience is very poor customer service "
" I was not given a car on arrival because of an address check, no idea why, this should be done before as it ruined my holiday, have emailed for refund but had no response "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUNDEE, GB - Reviewed by NEIL - 08 December 2023
" would definitely reuse and recommend "
" Apologies for late response - just saw email Vote of 10 all the staff dealt at receipt and return was first class there was small niggle with the gps but we used our phone explained this on return to the receiving Gentlemen who's name escapes me now "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BILLY - 07 December 2023
" All in all great, just a stupid error from Europcar, which was solved pretty quickly, but I'm still waiting to get my money back. "
" Europcar charged me for another week and I'm still waiting for them to pay it back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEFFREY - 07 December 2023
" Great booking process etc. but Green motion are crooks! "
" They took my car back and recorded the incorrect level of fuel on the car when I returned it and now won't refund me the money I am owed! And I was not given a copy of the return document to sign! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by JULIET - 06 December 2023
" The extra insurance which we took out with AutoEurope didn't mean anything to Hertz. So if we did have a problem we would have had to pay Hertz and then try and claim against AutoEurope. Surely it would be better for both parties to an agreement that didn't effect the customer. "
" Staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by DAVID - 05 December 2023
" No further comments "
" Everything was first class and we will certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 December 2023
" What hire car? We notified AutoEurope our flight had been cancelled before we were due to collect the hire car. AutoEurope took our money and we never got to collect the car from Europcar. We messaged Europcar car and said our flight was cancelled. When we arrived 12 hours late to pick up the car only to be told that we were over 4 hours late and they didn't have our car, a Focus type car but we could have a Golf auto for £40 a day extra in other word 8 days at £40 =£320 extra. We email Rhinocar and got an SUV for £160 from Alamo for 7 days for £160 and collected it the next day, this was done while stood at Europcar desk at Gatwick airport at 22.40 on Friday the 24th November. Still to this day no refund was received from AutoEurope despite calling them. "
" To Rude To Write Here "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANNA - 04 December 2023
" My wife was billed an extra £400+ after the rental, despite being told it was a refundable deposit. They conned her into signing up for lots of extra protection products meaning the overall rental was in excess of £500 instead of the original ~£100 booked. I have disputed this with them directly and they are saying that she signed a contract therefore the charges are payable (despite the counter staff assuring her that it was just a refundable deposit) "
" My wife was billed an extra £400+ after the rental, despite being told it was a refundable deposit. They conned her into signing up for lots of extra protection products meaning the overall rental was in excess of £500 instead of the original ~£100 booked. I have disputed this with them directly and they are saying that she signed a contract therefore the charges are payable (despite the counter staff assuring her that it was just a refundable deposit) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 04 December 2023
" Not bad, I'd hire again... "
" no information given about how to operate an EV or how to charge etc.... I only discovered I could return 80% by the photo copied information flyer left by a previous customer... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 02 December 2023
" Very efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by DEBORAH - 02 December 2023
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ADRIAN - 30 November 2023
" Good comparison site. Competitive prices. "
" Car as booked. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by CHRISTOPHER - 30 November 2023
" With Green Motion, NO PROBLEM. With Auto Europe, a BIG PROBLEM! The Shuttle Bus pick up instructions AT LUTON AIRPORT, are RUBBISH! NOBODY at the Bus Station admits to knowing about the FREE Shuttle Bus, NOR where to pick it up, if such a service exists! We were left with no other option but to pay £4 (2 persons) for the bus journey, to the pick up point! On the return journey to the airport, the bus driver DEMANDED proof of Car Hire BEFORE allowing boarding of the the bus, something NEVER mentioned in the pick up/drop off instructions! WARNING: Unless Auto Europe refunds to my account the £4 bus fare from Luton Airport to the pick up point, WITHIN THE NEXT 10 DAYS FROM TODAY, I will issue legal proceedings for the same! C R NICHOLAS "
" With Green Motion, NO PROBLEM. With Auto Europe, a BIG PROBLEM! The Shuttle Bus pick up instructions AT LUTON AIRPORT, are RUBBISH! NOBODY at the Bus Station admits to knowing about the FREE Shuttle Bus, NOR where to pick it up, if such a service exists! We were left with no other option but to pay £4 (2 persons) for the bus journey, to the pick up point! On the return journey to the airport, the bus driver DEMANDED proof of Car Hire BEFORE allowing boarding of the the bus, something NEVER mentioned in the pick up/drop off instructions! WARNING: Unless Auto Europe refunds to my account the £4 bus fare from Luton Airport to the pick up point, WITHIN THE NEXT 10 DAYS FROM TODAY, I will issue legal proceedings for the same! C R NICHOLAS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEPHEN - 29 November 2023
" Car was good, value for money was excellent however the insurance upselling trick left a bad taste "
" I had a conversation with the clerk on the counter who was trying to sell me additional insurance, when I informed him I had already purchased it through Auto Europe he stated that I wouldn't be covered automatically and I would then have to try and claim the money back in the event of an accident. I have rented through Auto Europe on many occasions with different hire companies across different countries and I have never had this before. I don't know if this is Europcar's policy or a new policy from Auto Europe but it seems like somebody was trying to take advantage using scare tactics "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REBECCA - 28 November 2023
" Thank you to your staff who welcomed me when collecting the car for hire, Ahmed and Nova. Plus a polite Matt via telephone. "
" The service was friendly informative and polite staff. I give 9/10 purely because when setting off the warning light came on for the tyre pressure (and stayed on during the duration of the 4 day car hire). You don't expect to hire a car with warning lights illuminated from the start. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 27 November 2023
" The instructions to get to the car pick-up point from Luton Airport were inaccurate, with incorrect details about the airport shuttle bus, causing me to waste about 2 hours trying to find the location. Not sure whether this is Green motion's fault or Auto-Europe's but it seriously needs to be fixed, otherwise there will e a lot of single-use, unhappy customers. "
" See below - the staff were apologetic about the issue I had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHELE - 27 November 2023
" Everything perfect can recommend 100% "
" As always everything PERFECT!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NANCY - 26 November 2023
" Same as above "
" Lovely staff, very excited to give good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 26 November 2023
" Autobeurope dos not mention in t and c's that only a paper bank statement mailed from bank with relevant uk address notes would be accepted. "
" Absolute disaster. Keddy refused to release car as I did not have proof of uk address. The only documents keddy woild accept were utility bill or council tax. They would not even accept bank statement in address name unless it was a paper copy from bank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GAYNOR - 26 November 2023
" Never to be repeated as I'll never use Europcar again. Don't use Europcar is my advice. If you do, check your paperwork – they can't be trusted. Don't listen to their upselling schpiel or ask the price because they won't tell you. When upselling on a contract already requested, the assistant should talk in prices as well as the product. To do otherwise is completely dishonest. I imagine that's not taught at Europcar training school and that, therefore, makes Europcar both devious and underhand. They'll argue 'it's all in the paperwork' and that's true, but travellers are frequently tired and stressed in those circumstances and don't always read the paperwork, especially when figures are not mentioned. When you complain when the bill comes through, management then has the audacity to use the get out clause of ' well we weren't there so we don't know.' Of course they weren't there! But they know what their shady training practices are and you can bet your bottom dollar it includes 'don't mention the price.' The final fee was more than double I had anticipated and there wasn't a single extra product I'd have bought except for the additional driver. Shoddy, cheating, low brow behaviour. No wonder the trade is considered disreputable. "
" Don't use Europcar is my advice. If you do, check your paperwork – they can't be trusted. Don't listen to their upselling schpiel or ask the price because they won't tell you. When upselling on a contract already requested, the assistant should talk in prices as well as the product. To do otherwise is completely dishonest. I imagine that's not taught at Europcar training school and that, therefore, makes Europcar both devious and underhand. They'll argue 'it's all in the paperwork' and that's true, but travellers are frequently tired and stressed in those circumstances and don't always read the paperwork, especially when figures are not mentioned. When you complain when the bill comes through, management then has the audacity to use the get out clause of ' well we weren't there so we don't know.' Of course they weren't there! But they know what their shady training practices are and you can bet your bottom dollar it includes 'don't mention the price.' The final fee was more than double I had anticipated and there wasn't a single extra product I'd have bought except for the additional driver. Shoddy, cheating, low brow behaviour. No wonder the trade is considered disreputable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by PHILIP - 24 November 2023
" The booking experience was easy, the only thing you need to be aware of is that Auto Europe say you have full cover insurance and you actually don't and Hertz offer a higher level of cover at an additional charge. We only hired the car for a long day over night so didn't bother with the extra insurance cover. But I would book again. "
" The reason for the lower score was: We arrived on a latish flight and there was only one member of staff working so we waited more than 40mins to be served, there wwere only two people in front of us. Then she was helpful but made a number of errors with the paperwork and this made the process rather slow. We checked the car over but it was wet and dark, we were told of a couple of marks on the car but we then photographed a further 12, though they didn't question this when we returned, but we had taken pictures already. The Polstar 2 was a great car and would thoroughly recommend it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by JAMES - 23 November 2023
" I needed to hire a seven seater for 6 passengers plus luggage and Auto Europe provided good options. Information provided was clear and accurate. "
" Excellent fast and friendly service at pickup and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IGOR - 23 November 2023
" Ok "
" They gave me a damaged car. Big dent at the back and damage at the back door. The dashboard signalled regularly that the oil needs replacement. Called but they told me it is a sensor issue. Not noticeable while driving though. Also the car was in a good driving condition. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by MERCURY - 23 November 2023
" Very happy - again. "
" Very pleased - again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TERESA - 23 November 2023
" Quick efficient and no hassle at all "
" We had an easy experience from start to finish when booking receiving And returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWRENCE - 22 November 2023
" Excellent service at St Pancras from the gentleman who helped me "
" The European representative at Saint Pancras was excellent and very knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKE - 21 November 2023
" Would happily recommend "
" As always car hire has become expensive but all companies are the same "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STIRLING, GB - Reviewed by CLIVE - 21 November 2023
" No complaints and very satisfied "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by RAYMOND - 20 November 2023
" See Abve "
" I have already submitted a complaint through your website. I had booked and paid for a VW golf or equivalent but was given a Renault Clio, not an equivalent car!!! On collection I did not have my passport and they insisted on further proof of identity. I eventually found a utility bill on my phone which met that requirement. On arrival at Glasgow airport I had to calll for the courtesy shuttle 3 times and it eventually arrived after 30 minutes - We could have walked to the off site Green Motion depot in in half the time!!! When we arrive at the green motion office off site there were 2 courtesy coaches sitting there. On our return to drop off the vehicle we had to wait again for the shuttle.......they had picked up a group of people at the airpirt who thought the courtesy coach was a general taxi service. We then had to wait for the drive to take that group back to the airport before it returned to pick us up. All in all a very unsatisfactory experience and I will not be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GARY - 20 November 2023
" The booking showed as 'in terminal' however it was a shuttle bus "
" Staff were friendly and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAIN - 20 November 2023
" The cost of the rental was fine compared to other alternatives. "
" I was given a car that had one tyre that, when punctured, two garages refused to repair as they regarded it as illegal. Replaced 3 tyres midway through the rental (thankfully at Hertz expense). Car did not have a spare tyre nor a puncture repair kit (sealant and compressor) "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GUILDFORD, GB - Reviewed by TESSA - 19 November 2023
" Auto Europe have been terrible with dealing with the problem. Customer services have been unhelpful and rude "
" Website crashed when booking - no confirmation email- still charged "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by RICHARD - 18 November 2023
" Over all good but a few glitches mean I cannot move on from my experience Car returned only 2 days ago "
" Good experience Unfortunately there was a stone chip on screen at pick up which I didn't see at that point as it was raining very heavily at the time I spotted chip on driving away from airport so rang Europcar when I arrived at my destination Girl in customer services said she would add this to my condition report at check out and not to worry When returning car the windscreen damage was noted infact I pointed it out The check in people said there was no record of my call etc etc and said it could be new damage I went to address this with the station manager who said he would look into it Still waiting for my deposit to be returned so a little concerned at the moment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MAX - 18 November 2023
" I'm just disappointed that I was refused the car, and again frustrated that I still haven't received my refund or heard from autoeurope despite emailing them more than a week ago. "
" Europcar cancelled my booking when I arrived at the desk because I did not have a proof of a flight in and out of Edinburgh Airport - I have still yet to receive my refund which is very disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DAVID - 15 November 2023
" Overall it was good "
" Staff on reception very friendly. Had to report several scratches on car before leaving "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by DAVID - 14 November 2023
" Clear and efficient website "
" The original car allocated was seriously scratched and had to be replaced before leaving the compound "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JOHN - 14 November 2023
" Would use them again "
" The only issue we had was the damage and marks on the vehicle and trying to identify those listed with those we could see as there were so many. In the end we had to take pictures of each panel of the vehicle and wheels. It was something we could have done without after a long tiring flight with little sleep. However you have to protect yourself and pictures was the only way .From booking to return the experience was ultimately very positive. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ALAN - 14 November 2023
" Good experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 13 November 2023
" Great Car and service "
" Great Car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MAXWELL ALEXANDER - 13 November 2023
" Awful from end to end. I have carried out a chargeback due to unresponsive customer service. "
" Closed upon arrival, as you inexplicably allowed a pickup time outside of their opening hours "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ARTHUR EDEM - 13 November 2023
" Excellent service "
" Good service things went as planned and expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 12 November 2023
" Whole process from booking to handing back - seamless. "
" The Heathrow staff are very well trained and the collecting process was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATIE - 12 November 2023
" All comments above. Will book with a firm directly rather than a brooker "
" Hard sell at the desk for extra insurance I believed I hve taken full insurance at the time of booking with auto Europe and green motion had said no. And wanted to sell full insurance for another 189 £. I didn't take the insurance and had to pay 1790 deposit I then wasted another 50 mins on the phone to auto Europe to check the Insurance package I had bought. I had bought full insurance was was not clear on booking is that if had to pay for damages accidental or other then I paid green motion first and then claim back though auto Europe. Deposit also takes 10-15 days to be returned I used credit card for security so that has charged me interest will not use again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by HUGH - 11 November 2023
" Auto Europe advertised Budget as an "at Airport" location but it used a shuttle service. "
" The first car was supposed to have had a full tank but luckily I noticed that it was only half full before I left. The second car had seriously defective steering and should not have been on the road. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
GLASGOW, GB - Reviewed by VICTORIA - 11 November 2023
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by EDMUND - 10 November 2023
" Good "
" Beware of green motion. They check your car more carefully in return that prior to hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CALUM - 09 November 2023
" I've used Autoeurope for over 10 years, often they offer better prices than going direct. "
" Friendly staff, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTINE - 09 November 2023
" All round great experience. Would hire from here again "
" Nothing bad to report at all. Car was great. Counter service at the airport was great. Cian was very helpful and a team asset with his great manner and customer service. Pick up and drop off, all great, swift and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by RUSSELL - 09 November 2023
" Easy to book and a good selection of car and prices "
" Great service, as usual, from the very friendly staff at Bournemouth Airport Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALI - 08 November 2023
" Overall good value for money "
" Wipers were worn out and needed changing as it was very annoying even during the rain they were very noisy. Key fob is broken and kept fallen apart. Just needed to put a tape on it to keep it intact Seats were stained and dirty and needed better cleaning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JANE - 08 November 2023
" Very straightforward and very clear contract. "
" Very slick. Well organised and all details explained clearly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JANE - 08 November 2023
" I think we should be refunded the extra we had to pay fir the additional driver as we were given incorrect information. Atholl said they had informed Auto Europe many times that people were being given incorrect information "
" Charges were not what we had been told. We were told an additional driver was £6.50 per day and there was a £900 block on credit card. When we got to the desk at the airport we were told ot was £10 per day and £1000 block on credit card. The car had a lot of damage. We were told to report anything not already marked on the form but this was very difficult given that it was raining, the car was wet and there were so many bits of damage "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by STEPHEN - 07 November 2023
" Auto Europe-Excellent. Hertz- never again. "
" Auto Europe, as ever was excellent- I will not use anyone else. Hertz, never again. We had to extend by one day due to illness. To contact them, you have to phone them- it costs you 7p per minute- so if you are on a travel sim, it does not put the call through. Then tried Skype- which did work- but you get a recorded message- leave number, they will call you back. Never got a call back. So drove to Heathrow office. You have to get a ticket from the machine in the waiting room to be served. Existing reservation number rejected by machine. I finally work out you have to press new reservation to get a ticket. Desk agent was good, but had to do complete new booking. Could I have extended through Auto Europe?? Anyway, Hertz NEVER AGAIN- there system is not user friendly. Auto Europe excellent as ever. sorry for the rant. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by STEVEN PAUL - 06 November 2023
" Price is competitive and CDW inclusion is good. "
" The car park is crummy and not suited to travellers with luggage. No good for an air port rental solution. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ALAN - 05 November 2023
" All very positive "
" Overall another positive experience of renting through Auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SLOUGH, GB - Reviewed by AKASH - 05 November 2023
" Very satisfied and looking forward to book again in future. "
" Once I placed my booking, I have received email regarding my booking with full details and other informations. Also before placing my booking, I call the Europecar for further assistance and they walked through all the documents I need for the booking and all the details I need to know about my booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRUCE - 04 November 2023
" Trouble free and good value "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 03 November 2023
" Very good "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DAVID - 03 November 2023
" It was very good experience in general we were treated very well and the car was in very good conditions "
" It was a very good experience I was confused because I received and email and they were asking me for my hpva. My license is from Spain and i thought it could be a problem, but it was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by LESLEY ANNE - 03 November 2023
" Very easy to book online and fair clear pricing "
" Very helpful and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 02 November 2023
" Very easy booking process and with great prices as always. "
" Very prompt service and easy pick up/drop off process. Convenient location. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHEFFIELD, GB - Reviewed by TIM - 02 November 2023
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CAROL - 02 November 2023
" When I booked I was given an option and chose to book a car to collect at the terminal. That is not what I got. I had to catch a bus to Green Motion which is at the far end of the airport. "
" Car, although a 22 plate, had bashes on it. Was quite rattly and turns out part of the underneath protection was falling off and I needed to contact the RAC "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by DANIELA - 02 November 2023
" all PERFECT! thanks! "
" all PERFECT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUBY - 02 November 2023
" Upon arrival at Heathrow I had no instructions on how to get to green motion!! I was not told I would have to get a hotel bus to the Holiday Inn to collect the car. On. Arrival at the holiday inn I had to walk with 2 cases along the road to the far back of the hotel to the green motion office. It was early morning. Cold and wet and very frustrating to have manouveur 2 heavy cases and walk on tough road surface!! "
" My vehicle had a dent and wheel hi. Missing. I was not offered an alternative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NOTTINGHAM, GB - Reviewed by DAVID - 01 November 2023
" Very good, only one very minor fault - the car was displaying a warning light on the dash, which was unfamiliar to me. Thanks to Google I found it was a low tyre pressure warning. I pumped up all the tyres to the correct pressure, but the light remained on the dash. "
" Elin was probably the best person who has ever handled my car hire handover in all my years of renting cars - well done!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by ROBERT - 01 November 2023
" There was no instructions on the confirmation email about where the car rental centre is, and no signs at the airport! "
" There was no instructions on arrival about where the car rental centre is, and no signs at the airport! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
YORK, GB - Reviewed by KATE - 31 October 2023
" Helpful "
" Competitive pricing and people you can speak to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KEVIN - 31 October 2023
" No problem with AutoEurope othe than rental price seemed high "
" I rented the car with a full tank of fuel however when I checked it was only 3/4 full. I pointed this out prior to leaving and. Was told to wait, eventually I was told to drive to the on-site fuel station with a Hertz employee who seemed to have forgotten the word please. The car was eventually filled with fuel which added another 30 minutes to the trip. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ROGER - 31 October 2023
" Very easy to book. "
" Fast and friendly service, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELAINE - 31 October 2023
" Excellent! In a time when some less reputable companies are making extra money on insurance scams and charging for "damage" for the slightest scuff Alamo use a fixed size and are fair. Going for a cheap option with an unknown company is definitely something I won't do again. Almost were great! "
" Prompt efficient and most of all professional and trustworthy. No need to worry about being scammed unlike my previous experience with green motion. I will definitely use allamo again next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ADRIAN - 31 October 2023
" You system apparently does not allow the production of an invoice yet it was you I paid. I have obtained one from Avis but what about the insurance element of the fee I paid to you ? I will not use you again I will go directly to the rental company "
" Vey happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by COLIN - 30 October 2023
" Nightmare "
" Car developed electrical problem that could not be fixed "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NATASCHA - 30 October 2023
" no complaints "
" all good, got an upgrade most excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 30 October 2023
" it's very easy and fast to book a vehicle via Auto Europe. "
" pick up and return was very easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHLOE - 29 October 2023
" . "
" On the pick up I was waiting about 40 mins On the drop off I nearly missed my flight. The lady at the company told me she would take me at 9.30am which meant a 25minute wait which I reluctantly agreed to. Then 9.42 came and I was nearly in tears at the risk of missing my flight I said you said 9.30 to which she said my colleague will be in at ten I said I have a flight to catch and in the end I had to run with a 20kg hold-all no wheels and a small carry on with wheels 15 mins around the corner to try to make bag check in. I arrived out of breath and almost in tears just making the bag drop with 5 mins to spare. Overall i would not recommend due to their understaffing & experience of pick up & drop off being too slow. The car itself was ok. But inner windscreen was filthy "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by ZAKIA - 29 October 2023
" Please refund my money, I've asked for this several times but have not received it. "
" I didn't use the service. Didn't receive a car or drive it yet I was charged for it. Terrible service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ANDREW - 29 October 2023
" The 1st vehicle was changed for a more suitable one, when refused due to the condition. "
" The first car i was given was a 3 year old black VW passat. Wich was absolutely filthy outside. It had not been washed.. It looked like it had been driven down a narrow lane through dirty puddles, with bushes on both sides and scratched both sides of the car. The car was covered on scratches, stone chips and other marks. The hand over sheet i was given to check the vehicle only covered about 25% of the marks on the car.... this was totally unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by BRODYCK - 28 October 2023
" Avis charged me for fuel despite havign returned full. AVOID AVIS at EDINBURGH AIRPORT "
" Drop off was quick but depsite having refilled at petrol station ~3 miles or less from Airport I got chagred for fuel. The guy at drop off said ok thats fine but I made mistake of not gettgin him to check it off in my presrnce - I was in a hurry. Thus I expect not easy to dispute with them! BUt basically feel ripped off / cheated so will avoid in future "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALEXANDRA - 28 October 2023
" Always the best - whether in Uk or abroad. "
" Smooth experience. Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MATTHEW - 27 October 2023
" Overall great "
" Quick to be seen to at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 26 October 2023
" Very impressed with Auto Europe "
" Counter staff at LGW was friendly but inexperienced and couldn't answer my questions about breakdown cover correctly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LEE - 26 October 2023
" Easy booking Great service "
" Very easy for both pick up and drop off No long speeches or hard sales Overall Very pleasing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LORNA - 25 October 2023
" Auto Europe experience is fine, though it would be helpful to include location surcharge jnformation at time of booking "
" I have been charged for refuelling despite filling the car up near the airport. I have raised this with budget and had no response yet "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
GUERNSEY, GB - Reviewed by JOHN - 25 October 2023
" Noce and friendly staff member met us and remembered me as I also hired a car a couple of weeks ago as well! "
" Very smooth and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - 25 October 2023
" Please provide the opportunity to enter loyalty scheme details so that benefits can be granted. "
" Nice car upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 24 October 2023
" Excellent rental "
" Very good rental with excellent pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ROBERT - 23 October 2023
" see above "
" first car was nice, but not cleaned, but had issue with tire pressure. we were then given a second much dirtier and cigarette smelling car with a mostly empty tank that we couldn't refuse because we needed to get going. overall, not a great experience. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 1
NOTTINGHAM, GB - Reviewed by COLIN - 23 October 2023
" Staff Helpful and understanding. "
" Very good service and stuff. Well understandable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by RICHARD - 23 October 2023
" Second to none "
" Excellent Service - car exceptional - staff perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELLEN - 23 October 2023
" I found Devon (counter staff) to be very pleasant and efficient "
" Picking the up vehicle was very easy and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHELLE - 23 October 2023
" As Above "
" It would be very helpful if it was indicated on the voucher that the provider is Europcar and not Keddy as this led to much confusion and a delay in picking up the car as the courtesy bus to the car rental village had no idea who Keddy was and sent me off to another location which was incorrect. If Europcar was on the voucher I could have picked up my car at least 30-45 minutes earlier! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DEREK - 23 October 2023
" First Class! "
" Marvellous staff at Stansted! Abdul and Shah were tremendous and really went "the extra mile" to fix me up! Highest recommendation! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 23 October 2023
" Simple process. Easy to connect. Thank you. We will use you again "
" Took ages to get our vehicle - they tried hard to upsell. What we finally got was very good. Needed to contact the pick up depot and they were really responsive. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by SARAH - 22 October 2023
" Would definetly use again "
" Easy pick up with super friendly and relaxed staff. Easy drop off. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by SUBRAMANYA - 22 October 2023
" In Spite of the above experience, being best priced in the market we would definitely hire car and hope to expect better than previous experience. Thank you. "
" Definitely the first and foremost is value for money and best price offered/available in the market. The guy who served us while picking up vehicle had some prejudices and giving bit of unsolicited advice. The VM Golf has lot of warning messages on the dash board/screen like parking break, ice road speed limit etc which we lived with for 8days which hired the car. it couldn't have taken care off or nice not to have those warning in rental car. The gentleman who taken the delivery was spot on, quick and professional. We have been told car is full tank fuel and we need to return with full tank. But afraid to say the car was showing 425mile when we took and whilst returning when we filled up it was showing 550mile. this made us realise the tank was short of 12-15 litre short of being full. This shortage should have been mentioned at start it might have saved extra 15-18£. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by MICHAEL - 20 October 2023
" See above "
" Not as good value as previously "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by STEPHEN - 20 October 2023
" Staff at BHX are always courteous, efficient and very helpful which is importance since I have mobility problems. "
" Staff at BHX are always courteous, efficient and very helpful which is importance since I have mobility problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 20 October 2023
" Very good service from the hire company but let down by the car reliability. "
" Everything very good, apart from the reliability of the car. A day or two after collection, a tyre pressure warning light came on and remained for the duration of the hire. A few days into the hire, the central locking failed meaning the car could not be locked, but this corrected itself the next day and did not re-occur (I notified your team about this and was told to contact the breakdown service but they said they wouldn't do anything as the car was still driveable). On the last day of hire, the driver's seatbelt initially failed to lock in place, but eventually did so. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by TREVOR - 19 October 2023
" As above made hiring easy "
" Travis very good helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 19 October 2023
" see 3 above "
" Whole process from start to finish was very smooth - picking up and dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONI - 19 October 2023
" Very good, smooth, efficient. Staff helpful. Kishan was a great help. "
" Really good, kishan helped us a lot and would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 18 October 2023
" If a customer orders something make sure they get it. "
" I had ordered a booster seat when booking car but none available when picking up car. Girl tried to tell us Granddaughter was OK as a previous child OK. But seatbelt cutting into her neck so needed something. Were told she would find out where we could buy booster seat. Girl came back with baby seat (for five year old!) then two more options - last one suitable. By that stage, girl (who kept saying she was new to job) was visibly pissed off & couldn't wait to get away. We were NOT happy as had ordered a booster seat well in advance of date of travel & annoyed at her attitude (probably because she was young & didn't understand importance of child safety). Grateful that there were no problems at drop off! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NOTTINGHAM, GB - Reviewed by MICHELLE - 18 October 2023
" As above "
" The vehicle was very battered. Lots of dents. One which was noted on pick up but wasn't added to the list. Luckily for us I had taken photos. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by COLIN - 18 October 2023
" It went very well, no issues, no stumbling blocks, very straight forward. "
" It went very well, no issues, no stumbling blocks, very straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CAMILLE - 17 October 2023
" Wonderful overall! Thank you! "
" Lee with Alamo was very helpful in making sure our checkout was fast and made sure we knew what to expect in the process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PETER - 17 October 2023
" All round good experience. "
" All round good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by ANTHONY - 17 October 2023
" Auto Europe allows you to choose from a selection of car rental companies which is extremely helpful. I feel that it gives us an extra level of protection if something goes wrong "
" One of the car tyres went flat because someone unscrewed the tyre valve. This should have been easy to fix, but there was no equipment to enable us to blow up the tyre. And the emergency breakdown information was non-existent. We tried to call Hertz central and were given a phone number that was no longer in service. So we then called the local Watford branch. They explained that we needed to ring the AA and they gave us a number. We contacted the AA who were very helpful and sent a man to 'rescue' us. When he arrived he pumped up the tyre and tested it to confirm that there was no puncture. We offered to give him our AA card but he said that Hertz would cover the cost. So we believed him. However, the following day Hertz charged our credit card for the AA call-out, and then we subsequently received an invoice from Hertz stating that we had to pay for Roadside Assistance. This was extremely frustrating. We had great difficulty finding anyone at Herz who could help us to request a reversal of the charge. Eventually, a lady at Hertz Watford informed us that she had requested a refund on our behalf. Now we are waiting to see if this materialises. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANNE - 16 October 2023
" We always use Auto Europe for our overseas rentals. Good choice and good rates. Very easy to use "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GILBERT - 16 October 2023
" Car was very good , very economical in fuel and very comfortable "
" I must congratulate NINA who took care of my booking and I must say she was very efficient and knew her job very well. She has been very kind and helpful to give me the correct solutions for my holiday. Well done NINA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALAN - 15 October 2023
" At Inverness Airport, I would suggest they either move on site, or they provide better signage of where to wait to pick-up the transfer bus, having said that, all went very we'll. "
" Very helpful at counter at pickup transfer bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 15 October 2023
" See para 3 above. These need to be made public. "
" Only issue I had was getting out of the Gatwick car park, the last one as you leave the airport. The instructions need to be made totally clear. The ticket you get from the red car park has to be presented "face up" at the machine exiting the airport. Just make that 100% clear to clients. I presented face down and could not exit until helped by the man in the exit office. Also, I tried ringing Hertz. I was charged as it is an 0808 number. It rang and rang and a message given to me to call back later. I was stuck at the exit. A direct number, not chargeable, needs to be given to clients. Please acknowledge my comments. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TIMOTHY - 15 October 2023
" Taking the car back without anyone to check it puts you off recommending this company "
" Bit dissapointed no one was there to check the condition of the car when i dropped it off. Without this, how can i proove I returned the car in the condition it was hired in? I leave myself open to potentially being stiched up. Took a photo to proove the car was retunred full "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICIA - 14 October 2023
" Fantastic "
" Very straightforward, great to deal with would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PATRICK - 14 October 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANGELA - 13 October 2023
" The booking in process was very slow and the guy doing it was very impatient when explaining about checking the car. He should understand that not everyone is tech savvy. Bringing the car back was very simple. "
" Lovely car - good value "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 13 October 2023
" No Problem with Auto Europe. Wouldn't trust Hertz again. Seems like they want to squeeze as much out of you in the present, without thinking of their future business. "
" Hertz in Edinburgh reminds me of Ryanair. Be careful or they will charge you extra. They are understaffed at rental return which then makes you late and they charge you for an extra day. They also quoted me one amount for returning an EV uncharged, which I agreed to, but they charged me more. A poor experience, so I will stick to Enterprise, Europcar, Avis/Budget in future "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NEIL - 12 October 2023
" Great experience "
" Think full insurance cover to expensive but other than that everything was great "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BEATA - 12 October 2023
" Easy booking system "
" Counter staff pleasant enough. It took time to finish formalities as IT problems but the staff eventually change PC. Also no demonstration how to operate car was provided and I was not familiar with that brand- I.e gear change in an automatic and where to locate a switch for the fuel tap- had to ask strangers "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 12 October 2023
" I called autoeurope for some help with regards to my booking, rude and useless would be the two words that come to mind. If you have any issues or think that something might come up, I would look elsewhere "
" They try to fleece you with the insurance, and they deductible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 12 October 2023
" Europcar were OK, but I think only because I took loads of pictures, and showed them to one of the return staff PRIOR to me taking the car at the start of my rental. Nigel at least tried to assure me (as we went over the car carefully) that Europcar were not like the others - I showed him a picture of the underside with half the undertray hanging off the vehicle, it was noted on the defect report, but really, I should no have been allowed to take the vehicle (as in my opinion it was not roadworthy) and should have been given a new one. The return went fine and no additional charges (unlike Hertz). But they need to be more careful. I will keep taking pictures, including the underside, even if I purchase full insurance. "
" It is a shame that all counter staff get commission on up-selling. Therefore they make you feel like you should purchase additional products and services that you don't need and love to point out that it will cost you soooooo much if you don't. I have to say I HATE that. I had some of that in this case. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by JOANNA - 11 October 2023
" Excellent customer service, upgraded car, very straightforward pick up and drop off. Very friendly staff. "
" Easy online booking. Excellent customer service, upgraded car, very straightforward pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by COLIN - 11 October 2023
" Didn't "enjoy" the car. Not comparable to many other equivalent-sized units "
" The car's windscreen and glass generally was dirty both inside and out making it difficult to drive in low sun. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ABU - 11 October 2023
" You charge extortionate deposit "
" I had to pay a £1700 deposit and have not received my refund yet and received no paperwork for it "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CATHERINE - 11 October 2023
" Rip off. Provided evidence to you that the car was returned in the same condition it was on pick up - and with a full tank of petrol but you charged an additional £329.58 to my credit card with no notice, nothing confirming what the charge was for, no receipt and no response from your customer service team. Total cost of hire for 3 days 154.34 + 329.58 = 483.92. Absolute rip off "
" Actual hire was fine. Additional charge £329.58 taken after hire, with no notice, evidence of what it was for or a receipt. Have contacted your customer service team 3 times - by phone call and 2 emails with no response/follow up and still no evidence provided. I will not use you again or recommend you to anyone "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by NIGEL - 11 October 2023
" Would recommend to anyone thinking of renting a car when they visit the Isle of Man "
" Very efficient and friendly easy pick up and drop off at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 10 October 2023
" Its my go to car rental site and would recommend for ease of use "
" No problems at all. Checked in online so literally 2 minutes at the desk on arrival. The counter guy was very friendly and I appreciated the free upgrade "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTIN - 10 October 2023
" I found out about your company only by doing an on-line search by a well-known travel website for the cheapest car hire available in the area. I'm afraid I'd just suggest that people use the travel website that I used, not Auto Europe directly "
" Efficient pick-up (good as I was in a hurry). Easy to an "out of hours" drop off - but odd that a central London location operates little more than office hours, as lots of people might want to pick up on a Saturday afternoon , a Sunday or a weekday evening "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUTON, GB - Reviewed by RUSSELL - 10 October 2023
" Always a good experience using Auto Europe. I don't often rent a car, but when I need to, I use Auto Europe for the best choice of cars. "
" Everything was ready following earlier digital check-in. A very quick collection process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KLAUDIUSZ - 09 October 2023
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIEZER - 09 October 2023
" I expect to be credited back to my creditcard £100 for my deposit ASAP "
" I HAVE CONTACTED YOU NUMEROUS TIMES AS i 'VE NOT YET RECEIVED MY £100 DEPOSIT. eVENTHOUGH YOU HAVE TOLD ME THAT IT IS SORTED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 09 October 2023
" Very good service "
" Very good service will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 09 October 2023
" I always use Auto-Europe. It's efficient, transparent and you can cancel if necessary. It's useful to have an agent intermediary. We needed it once when there was a dispute over the date of our return flight! "
" The Enterprise/Alamo team at Manchester are always very friendly and in high spirits, which makes for a smooth and efficient hand-over. The scrath policy is very fair and de-stresses the whole experience. We handed back to Gabi, who was excellent and we could hardly believe that it was her first week. She deserves a pat on the back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 08 October 2023
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by BRIAN - 06 October 2023
" Easy to book online. "
" Very helpful and friendly staff, collection and drop off were efficient and speedy. Thank you. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRESTON, GB - Reviewed by JOHN - 06 October 2023
" Please see above. "
" Very pleased with Europcar Preston, the staff were very helpful. the car in good condition. Had no problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ROBERT - 06 October 2023
" Overall smooth rental experience "
" Friendly staff. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JACQUI - 05 October 2023
" Firstly the car I requested to hire i was not given, when i challenged this they said the car provided was in the same catagory ( it was a very basic car) i requested a car seat and had to ask for it and carry it to the car, which was extremally heavy The additional driver costs i was given when i booked the car was £6.50 a day however the car rental rep said this was incorrect and it would be 15.00 a day, so had to pay 45:00 which provided me with additional drive and a different cover in which any claims cosst they pick up - felt i was rail roaded to go with it "
" Firstly the car I requested to hire i was not given, when i challenged this they said the car provided was in the same catagory ( it was a very basic car) i requested a car seat and had to ask for it and carry it to the car, which was extremally heavy The additional driver costs i was given when i booked the car was £6.50 a day however the car rental rep said this was incorrect and it would be 15.00 a day, so had to pay 45:00 which provided me with additional drive and a different cover in which any claims cosst they pick up - felt i was rail roaded to go with it "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ANDREW - 05 October 2023
" Found the best price for me and very easy to deal with "
" Very happy with the whole package and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 05 October 2023
" Autoeurope fine, hertz at this location rubbish "
" Location bad, staffing bad, uncontactable by phone and mailbox full. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 05 October 2023
" as above "
" We specifically searched for a vehicle that had pick up at terminal rather than a shuttle. We were very surprised to then find that this rental is in fact using a shuttle bus to collect the car. The pick up was quick but it was not what we were expecting and we would have made a different assessment of this rental if we knew it was a shuttle bus pick up like most of the others that were advertised. We had thought there was a genuine point of difference. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AYODELE - 04 October 2023
" Very competitive pricing "
" The car return operative was rude, I had to go chafing them around before they came to check out the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by HOWARD - 03 October 2023
" Nice clean car, good service "
" Straight forward and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by WESLEY - 03 October 2023
" It would be helpful if the coverage options were more clearly explained in lay terms. Also, it would be helpful to notify renters that the Europcar agent will offer roadside assistance coverage, and, also, to explain in advance what is covered and what is not. "
" It would be nice of the pick up process were somewhat faster and more efficient. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBET - 02 October 2023
" The ford Focus rental had a number of problems 1. The front tyres appeared to mismatched making steering odd. 2. The emergency break features issued a fail to the dash board on a number of occasions, the effect was for the car to apply the breaks every 50 meters or so. To fix this the car had to stop and be turned off for 20 minutes or so to allow the systems to reset. 3. The passenger window when returning to the up position would often come straight down again. Again the engine would need to be turned of and the window then put up for it to stay up. 4. The carpets in the drivers location were holed and could be a problem when driving 5. The car seemed to have a leak somewhere in the exhaust system, the engine noise particularly in low gear greater than I would have expected 6. The clutch was about 70% used and maybe should have been replaced 7. The car was dirty when picked up ------ Other that these issues the car drove OK. "
" No problems dealing with Keddy "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LONDON, GB - Reviewed by STJOHN - 02 October 2023
" AE didn't really come into this, Green Motion were the supplier. "
" Micheal in the Gatwick office was incredibly helpful - thanks for all your extra work ensuring our rental could go ahead! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 02 October 2023
" Very good value for money with great cover. Used you twice on this trip and Amsterdam didn't have the right car but did upgrade thought the vehicle an Audi A4 had damaged doors when I checked it "
" Everything was very good except when I used their washroom which was literally awful. It smelt of urine with obvious stains and liquid on the floor. As bad as a public urinal and totally unexpected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PETER - 02 October 2023
" First time a mistake on documents (route to car rental) "
" Instructions how to get to the car rental in Bristol are wrong, you need to change it. Counter staff was messing around for 15 minutes, despite me having said I had a long journey ahead of me. They did not had a car that was filled up.so got a car that was about 3 quarters full, always resulting in me adding more fuel upon return. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ROBERT - 01 October 2023
" Always competitive prices and good customer service. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by MICHELE - 30 September 2023
" Great little car everything perfect "
" Excellent as always helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 30 September 2023
" As per comment on 3 "
" Vehicle should never have been sent out with the service interval being required "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by BRUCE - 29 September 2023
" Trouble free "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 28 September 2023
" Smooth transaction and competitive pricing as usual. "
" Good experience and despite opting for the lower cost brand was treated like any other Europcar customer. Fast turnaround this time but obviously a big YMMV depending on traffic and staffing at the time. Usual upsell on upgrades and insurance but not too pushy. New car in impeccable condition. Fast and incident free return. Happy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 27 September 2023
" All was very good "
" Everything was very professional and staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 27 September 2023
" Never. Wont be using again secret costa after given the car back. Embarrasing "
" Would never book again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HULL, GB - Reviewed by LEANNE - 25 September 2023
" As above "
" The car wasn't ready I had to wait an hour. There was damage to the car. The assistant seemed annoyed and said I should have been told they didn't have any cars "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ABERDEEN, GB - Reviewed by ANDREW - 25 September 2023
" As above "
" I did 39 miles and replaced the fuel with 6 litres to fill back up and then charged £10 for fuel I used !! I hired a corsa not a rolls Royce "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 25 September 2023
" Returning the car was very like the pickup everything was straight forward and over in 10-15 minutes. Very happy with the service. "
" The rental process was very straight forward and I was on my way in 10-15 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 24 September 2023
" Easy pick up and return. The car was exactly as requested "
" Very efficient and friendly service from the rep "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 24 September 2023
" No complaints "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 24 September 2023
" Seamless! "
" No hassle! Already recommended to a friend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 24 September 2023
" Awful "
" Automatic upgrade from the usual Astra that we often rent to a Mocha, without prior notice, completely ruined our trip and meant that we had to take an additional car anyway at boot space unable to accommodate our grand daughter's pram. They should warn you before arrival of any supposed upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ASTRID - 24 September 2023
" I was not happy being given a car with an existing serious fault. "
" The original car we were given had an indicator light on when we collected it. It was not until we got to our hotel that we found out from the manual that this was a tyre pressure indicator. We didn't use the car the next day but the day after that when we looked at the tyres, one of them had what I imagine was a slow puncture - it was completely flat. We inflated it and drove it back to the airport, because the indicator light was still on. We were given a new car which was fine although the level of damage on it was incredible. However, it worked and we were happy with it. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by STEPHEN - 24 September 2023
" Overall good but Hertz made me feel like my choice was risky "
" was told cover taken with Autoeurope was less than good. Tried to persuade me to take out extra cover. Quoted excesses that were not in Autoeurope contract. Confusing and unhelpful Said I should book direct with them in future "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JONATHAN - 22 September 2023
" See comments above. Overall very positive, it was just a bit annoying I had to pay for fuel I didn't use, particularly in the knowledge that the previous customer would also have been charged for this. "
" The car was not filled to full, and as this was my first time renting a car, I didn't realise until I had started driving away. Otherwise, the car rental process was incredibly easy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by JONATHAN - 21 September 2023
" Superb "
" Great service, nice and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAUNTON, GB - Reviewed by BOB - 21 September 2023
" See above. "
" Having to pay 15 pounds PER DAY for the additional driver, when we had taken out comprehensive insurance was a complete rip-off. ALSO, the staff member made no attempt to familiarise us with features of the vehicle with which we were unfamiliar, notably satnav. We had to rely on friends at our first destination to do this. In the course of reaching them, understandably, we got lost. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN - 21 September 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DEREK - 20 September 2023
" My car was cancelled without informing me. We were left stranded and without a car and we had to use trains and taxis to get to our destination which was a added cost to us which ruined our trip "
" Totally disgraceful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWQUAY, GB - Reviewed by DANA - 20 September 2023
" Emailed to ask for help on this matter and was told upgrade was free of charge!! Totally missed my point. "
" Booked a small manual as that is what I am used to and wanted. Got given an automatic as there was nothing else available. Considering I booked months in advance I was not impressed. Never driven an automatic and did not appreciate being told it's like driving a go-kart. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MALCOLM - 19 September 2023
" As above "
" Car first provided clearly hadn't been looked at. Flat tyre which I was told I could take to a garage to have looked at. I rejected this car. Replacement was very battered and not of the standard I would expect. Whole process of collecting a car took far too long. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANUJ - 19 September 2023
" Very easy online booking process, competitive pricing. "
" Was upgraded to a Skoda Karoq SUV. Very quick pickup at Heathrow Airport and dropoff at Manchester Airport. Efficient counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by GRAEME - 19 September 2023
" Over charged 2000 miles until I complained "
" Was over charged for millage, until I complained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ROBERT - 18 September 2023
" Exceedingly happy. An advocate for your service. "
" Your site is now the first place I look. Staff, particularly on return were very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SARAH - 17 September 2023
" I can't really accurately rate auto Europe as I am waiting for a response from Hertz before I discuss this matter with Auto Europe so it's not fair to say at the moment. "
" All fine until I received an invoice for damage I definitely did not cause. Dropped it back to Edinburgh airport at 4:30am. as the office did not open til 6am i left it in designated space. No one around yet by 5:20 I received the invoice stating the tyre was damaged. It was not. The images are very fuzzy and don't detail damage just some white marks. my pre rental images show white marks which i submitted. They said they would respond to my complaint in 10 working days. it is now 15 working days. I can't get through to anyone on the phone- an endless cycle of menus with no actual person to speak to. I am very angry that i have to pay for damage that cant be detailed to me, that is not clear in the images and where they don't follow their own rules with regards to responding within 10 working days. I will never be hiring from them again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GRACE - 16 September 2023
" It was easy, competitively priced, convenient pickup location, really helpful staff made it a really good experience. The car had no issues, was clean, in good condition, drove well and had good fuel efficiency too!! "
" Roland who helped me pick up the car was exceptional, was above and beyond customer service, he explained the add on options for roadside assistance or having excesses waived & made sure I checked I had appropriate insurance coverage through my travel insurance to not get caught out. Professional service with a smile & great sense of humor On returning the car, George was brilliant too, so helpful, really efficient & got me on my way with plenty of time to catch my flight. 10/10 great experience hiring a car with Alamo by Ent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEON - 16 September 2023
" The man who served me provided outstanding service, he was extremely professional and efficient at both registering me but also answering queries I had. (I was interested in possibly driving an automatic car and he was both knowledgeable about the vehicles and also was able to help me decide whether I wanted to upgrade). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JONATHAN - 14 September 2023
" An excellent service, which we have used extensively over the years. "
" A friendly and efficient service in all respects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 14 September 2023
" As above. The staff were exceptional "
" Staff at Heathrow were excellent - at the desk the agent was welcoming, courteous, informative. Drop off of vehicle incredibly efficient. Would recommend having mats in all footwells to help keep car clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 14 September 2023
" Quite simply, OK from Auto-Europe (though they don't help much when things go wrong), but that is the last time I use HERTZ. Advise everyone to be VERY vigilant, photgraph EVERYTHING ESPECIALY IN THE SPARE WHEEL WELL (I forgot to do that - was the only thing I didn't photograph) "
" When I arrived, HERTZ said the vehicle had just 2 faults - a scuffed wheel and a minor scratch on the front bumper. When I got out to the vehicle, I found 8 more. I had to go back in the rental cabin, wait, get a very helpful young lady to help me document them all. I returned the vehicle EXACTLY as it was rented to me (additionally with a brimmed tank). Then I get a final invoice for £150 for "Missing Accessories". There was nothing taken out of the vehicle that was not already missing prior to my rental start time. So far, HERTZ have provided NO EVIDENCE of what was in the car prior to my rental start, NO EVIDENCE that anything was different on the vehicles return, and NO EVIDENCE of what the so-called "Missing Accessories" where. This is a scam. If I find out that the so-called missing accessories were things like a jack and/or wheel brace, for example, then HERTZ provided me with a vehicle NOT of merchantable quality. As soon as they provide me with evidence I will pass this on to my solicitor (who has been informed and we will start legal proceedings against HERTZ quite soon). "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by ROSALIND - 14 September 2023
" I don't know who Keddy is but I was charged by autoeurope and also paid at europcar in Edinburgh and the amount I was charged by autoeurope was not deducted, so I won't be recommending autoeurope to anyone until this has been corrected "
" ** "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by AMANDA - 13 September 2023
" Inevitably the Auto Europe documentation was a bit generic, and gave a slightly false impression of inflexibility in terms of Athol's customer service. Not a problem in practice, and probably not something about which all that much can be done. "
" Only poor aspect of the vehicle was a hole in the driver footwell carpet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRADFORD, GB - Reviewed by TRACEY - 13 September 2023
" Only a short wait to be served but everything else was straightforward. "
" Would of liked a choice of car on arrival "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by ANNA - 13 September 2023
" Thx "
" The staff were particularly kind to me on returning the car as I had had some bad news. Please thank them for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by JANE - 13 September 2023
" Fabulous staff. "
" The chap at the desk was super friendly and very professional. He was the reason we booked with you. He was great when my family used him earlier in the year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by CHRISTOPHER - 12 September 2023
" Would highly recommend the service "
" Very easy to book, car was ready and easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 12 September 2023
" BEST ONE YET, KUDOS AUTO EUROPE "
" QUICKLY AND EFFICIENTLY AGENT PROCESSED PAPERWORK. WAITED NO MORE THAN TEN MINUTES BEFORE PICKING UP CAR. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by RICHARD - 12 September 2023
" Ease of use and quality of car. Very friendly welcome. "
" All went according to plans and an enable time was had because of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by TERENCE - 10 September 2023
" None "
" Unfortunatly the Hyundai I10 supplied had a very worn clutch close to end of its life, operation was right at the top of the pedal travel while the very vicious brakes were at the end of the pedal travel, this combination made life difficult pulling away, I drive many cars every week in my employment, this car was not good ar all "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by GRAHAM - 09 September 2023
" See above. "
" A little slow to register at beginning but otherwise very pleasing and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - 08 September 2023
" Efficient booking service "
" Car was underpowered for size, front seats gave back ache on 4hr trip - no lumbar support adjustment possible. Engine management warning light came on near end of journey to drop off - indicating service need. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JAMES - 08 September 2023
" I have found that Auto Europe is an easy way to assess what deals are out there and they always give me peace of mind that if something comes up, they are right behind me and will sort it out. "
" IT issues delayed us picking up the car by 1.5 hours. The staff did they very get to get things going and I have no bone with them. The car itself could have been cleaner, with lots of crumbs on the seats and soil and leaves in the footwells. I returned the car out of hours, following which I was accused of having damaged the car. Luckily I had taken pictures and Sixt backed down, but it would have been nicer if they hadn't done this. Other than that happy with the rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LUTON, GB - Reviewed by OANA - 07 September 2023
" Would have been much better if information of the deposit had been shared before you get to the counter to get your car! For a £700 deposit definitely customer need to know prior so that they are prepared, some will not afford and will find out when they get to the collection point, it happened while I was there with one of the customer, he was in shock and unable to get his rental car because he didn't know he had to pay that large amount of deposit! "
" Would have been much better if information of the deposit had been shared before you get to the counter to get your car! For a £700 deposit definitely customer need to know prior so that they are prepared, some will not afford and will find out when they get to the collection point, it happened while I was there with one of the customer, he was in shock and unable to get his rental car because he didn't know he had to pay that large amount of deposit! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by RICKY - 06 September 2023
" The car was a Kia picanto and small but more than adequate for our hire period. Only down side was it was showing a little wear and tear, with an obvious dent and some scuffs. Other than that we were happy with the drive of the car and it was very economical. "
" Was charged an extra £60 which was of concern. However, this was quickly resolved and refunded by the agent when returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SEAN - 06 September 2023
" Hertz were awful. The booking process with auto eutrophic was very good. "
" Really poor, slow pick up. Rude counter staff who were not helpful at all. Vehicle was dirty inside and windows were dirty too. Drop off read fine. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DAVID - 06 September 2023
" Great rates and truly "All Inclusive", giving peace of mind and excellent service. Able to rent an automatic on this occasion for a small amount more than manual. Hope our next rental is just as good. "
" Pickup at Heathrow Europcar was excellent. Staff were efficient and friendly and gave an upgraded vehicle. We've used them several times and would go back again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by LYNNE - 06 September 2023
" Efficient as ever. "
" Jamie was very friendly and helpful. That particular car was enjoyable to drive , performed well and seemed economical on petrol. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by GARY - 06 September 2023
" Will be using them again "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SU - 06 September 2023
" I could not reach them by phone to explain what happened and ask for a refund of the 1 day I could not drive due to breaking my arm. Finally when I reached them after many tries, they said I could not get a refund until the contract was over, and to call again after that. I have been calling every day for 3 days but no one ever answers. I need my money back. I have the doctor's discharge from hospital note as proof of what happened, but there is no place here to upload it. Please answer your phones!! "
" They were very efficient, especially when I fell down walking and broke my arm so i could not drive, and they had to come collect the vehicle 1 day early. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by QADDAFI - 05 September 2023
" Easy and no hassle "
" Very friendly and welcoming. Pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 05 September 2023
" I have used A.E. frequently for my past rentals. I ALWAYS BOOK my rentals using a ZERO deductible option and thought I did so again on my latest booking . However on examination after the rental it seems as though that option was not available, instead GREEN MOTION only allows for a high deductible so that GREEN MOTION can SELL their own insurance to you. Furthermore Auto Europe is complicit in this scheme by agreeing to allow GREEN MOTION to do this. On calling A.E. to discuss the issue they shamefully rejected my query but instead turned it into MY FAULT for booking the way I did. With no option to cancel or amend the booking I had no choice but to accept the scam. However I did refuse to pay the extra fee to lower the deductible, and spent my travels diligently ensuring the vehicle would be returned in the condition I got it. Which by the way was not very clean either. I won't use either of these companies ever again. "
" The counter staff exudes an air of false friendliness in order to upsell extras such as higher insurance etc. They are not actually interested in serving the client but instead their own self interest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MALCOLM - 04 September 2023
" Good value, efficient and no unpleasant ' surprises' "
" Good value and efficient service although at a busy location such as Heathrow we felt we the service (after leaving pick up counter) was 'depersonalised'. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JONATHAN - 04 September 2023
" I regularly book my car through AutoEurope, and I have never been disappointed in either the car booking experience nor the price. "
" Very smooth pick-up and drop off, nothing to complain about really. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KEVIN - 04 September 2023
" see above. "
" On being checked in the man was very dismissive and quick. He said he would email the rental agreement and noted damage photos. i wrote down my email and offered to type it in directly. He belligerently said 'No need I can do it". Nothing received. I emailed, i tried live chat - unavailable. I called hertz. i used twitter - initially using DM then went public! Response was awful. No one person could resolve it and the EDI office NEVER answered any calls through the numbers i was given. No one else except rental branch could access. i wasted a lot of time trying to get report and to get a simple answer to my question - when can i return as i was alte collecting. SO UNIMPRESSED "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BAYO - 04 September 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 03 September 2023
" The search part could be improved "
" One issue is the search part it's not always easy to check the location compared to the prices particularly if you select London it's hard to see the most competitive.. Plus it would be good to eliminate in the search part the companies you may not be interested in "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by ANDREAS - 03 September 2023
" Booking was easy and price was good. However, I have asked for help to get an unjustified credit card charge from the hire company refunded, but despite a telephone conversation and two emails I have not received any response. "
" Following the return of the vehicle my credit card has been charged with an additional £37 of fees which were already included in my original hire fee payment. Despite two emails to customer services challenging this charge I have not received a reply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STEPHEN - 03 September 2023
" As above. "
" The experience was good,staff were helpful and friendly, but the vehicle was showing an engine fault light all the time which did not inspire confidence. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEWQUAY, GB - Reviewed by CRAIG - 03 September 2023
" As above "
" It was very difficult to find any charging stations that would charge the car quickly. When I asked about charging stations I was told to download the zap app. I had the app already but would have appreciated some more advice about where is good to charge and what to look for on the app. I ended up having to buy an extension lead and use the holiday home mains to charge the car overnight, even then it was just over 50%. This meant I had to return the car and be charged for the additional charge required to get to 80% "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by EDIT - 03 September 2023
" Europcar was a great partner for us "
" Saif was an excellent customer partner, he helped me not only by the administrative things, but explained me very detailed the usage of the car. He was positive, kind and a man of substance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL-ANNE - 03 September 2023
" Auto Europe and Green Motion - two different names, made this confusing. "
" I was surprised at the makeshift office at the Novotel car park. It didn't reflect a professional business along with confusion on which prefab did what etc. upon pick up, I found the service very average. Not only did we have to repeat all our personal information (it was explained to me this was because we went through a broker - as if I were an idiot and was being chastised). I personally don't care why - can a simple arrangement not be made? The assistant was so laid back she appeared to barely rustle up the energy to speak in a clear and audible manner and we regularly had to ask her to repeat herself (we are native English speakers - how on earth do non Native speakers cope I've no idea). She confused us both no end also and made so many assumptions about our rental knowledge- which is different according to who you go to - that again I felt like an idiot. When we asked for an upgrade, she mentioned a number of cars and models to us, which didn't mean anything to us given we live in Australia and are marketed differently. She at least brought us out to point to a car stating 'it's like this one'. To which I was very happy with. As hubby was closing the deal, I popped out and moved our multiple bags over to the said car. What a mistake that was!! When ready we were lead in the opposite direction to - yes the same make but a smaller model. I had expected the seven seater as was pointed out to us. I was utterly fed up about this and explained that this was not what she implied we were hiring. Again, being the idiot that I was she reiterated and emphasised'I said it was like that car', and I said 'yes - a seven seater' - which was far more convenient and I should have made this clear. This of course was an assumption she made at the beginning. 'it's just the two of you'. I should have explained that we were off to a wedding and extra seats would have been useful including having extra space for my terminal mum's wheelchair. I wasn't thinking straight and should have been specific however it was certainly implied when pointing out the car to us. She offered to change the car to a seven seater (3 times) without simply listening. I declined as she took so long to process the original hire - in excess of 40 mins at least. Once we got into the car it was evident it had not been cleaned to any kind of standard expected or completed with the more familiar hire companies. I can't see any reason nor incentive for me to go back there again (my third trip home in the last year). Overall, the assistant was sloppy, a poor communicator and came across as simply 'over it'. A tad unkind perhaps, yet we had travelled a long way, and needed much more seamless and professionalism, especially as we upgraded and availed of a number of add-ons. Not through her extraordinary up-selling I may add. Having said that, I did appreciate her pointing out a specific cover that was better value. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by BARTOSZ - 02 September 2023
" When I needed help 23rd Aug at approx. 2 pm I tried contacting Auto Europe, but I heard the announcement that those were out of the office hours. Very disappointing. "
" Friedly and smooth service at the desk in Glasgow, but later was much worse. The car I was offered had a serious damage to its alloy wheel (sharp edge cutting into a tyre). The manager said 'it was ok to drive', but I insisted on replacing the car. Nothing seemed to be working. The person who was at the car park with me was clearly annoyed. It all took ages. The car I was offered was not in a perfect condition and the size of the boot forced my family to place some of our bags behind our seats. The fees were really confusing and I was not even sure what I was paying for. Nobody told me how much would I pay for returning the car at a different location. During our trip we had a flat tyre. The communication via phone was difficult and generally unpleasant. I did not like the whole experience. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JUHA - 02 September 2023
" Good service over all, with a short shuttle bus service To Airport. Bus H signing at Airport was difficult, while signs were for A-F "
" Good. Over all. Good process with e docs. Too long queing, while slow process In additional insurance selling/credit card problems with some customers card limits. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 01 September 2023
" Easy process. The fast pass worked well. "
" Staff were great and the car was as well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by MICHAEL - 01 September 2023
" It was OK overall. "
" I'd deliberately asked for a Fiat 500 size small car, as we were on holiday in Cornwall on a bank holiday weekend, and I wanted a car that was easy to park. But it required a new tyre, so we were given a Vauxhall Crossland, an ugly lump of a SUV with a knackered gearbox. I managed to persuade them to let me return it and collect the Fiat when it was ready, but I was very surprised they only appeared to have one available. I was also very pissed off as they asked if we wanted satnav at, I think, about £12 a day. I said no, as we'd use our phones, but when we'd been driving the Fiat a while we suddenly realised it had built-in satnav anyway! This was just a deliberate scam, and pretty bloody disgraceful behaviour. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by CHRIS - 01 September 2023
" Excellent service . Would certainly recommend autoeurope to anyone visiting the island. "
" Picked our Nissan jazz at the airport. Very pleasant staff sorted us out . The car was excellent , virtually brand new. No problem whatsoever over our 4 day stay. Returning the vehicle was simple and no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 01 September 2023
" All good, but I'm used to tweaking cars (a novice might be a bit freaked out by warning lights etc). Staff and service and cost were all good. "
" Slight issues with tyre pressures (I had to adjust them and re-initialise the monitoring system to make the warning light go away) and power steering (warning light occasionally came on, and the steering pulled to the left when it did --- probably a fluid top-up issue). Otherwise no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHEFFIELD, GB - Reviewed by ABDUL - 01 September 2023
" Great experience "
" Very professional, kind and efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DORIAN - 31 August 2023
" You don't always have the cheapest prices but very close to the cheapest. And you have the best website/process/emails etc... Always a breeze :-) "
" Very organised, no wait during each stages of the rental process (shuttle bus, pickup, return). However, I didn't like the fact that push you to take pictures when you find a damage not in the paperwork instead of coming to see it and record it directly. Also the car was acceptable for the price but could be a bit better: entry level with minimum equipment and weak engine, 2 years old with 20k miles and a couple of medium scratches/dents. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NATASCHA - 31 August 2023
" Easy to search and book "
" Was expecting to collect from Northrop Road but as I landed at Terminal 5 LHR was taken to the branch closest to T5 at Holiday Inn. Was not given noitce of this till I arrived they have less cars and the choice was hard. Got something good though. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by CLAIRE - 30 August 2023
" Good value "
" Booked nissan got MG "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEPHEN - 30 August 2023
" Did not get the car I paid for & was only offered a smaller car instead - which the desk member lied to me about saying it was an equivalent car (paid for a Corsa and was offered an Aygo) , had to pay for an upgrade - feel conned & would like a refund. The replacement car had very bad fuel consumption & smelt of sick when the AC was on "
" Did not get the car I paid for & was only offered a smaller car instead - which the desk member lied to me about saying it was an equivalent car (paid for a Corsa and was offered an Aygo) , had to pay for an upgrade - feel conned & would like a refund "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BOLESLAW - 30 August 2023
" I'm still waiting for the refund from your company. I couldn't pick up the car due to cancellation of the plane. "
" No comments "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by ADAM - 29 August 2023
" See comment on tyres "
" Had to fill the tyres up after 20 miles which was not very good. These should have been checked before my rental started! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LEICESTER, GB - Reviewed by PAUL - 29 August 2023
" Exceptional service fell ll from genuinely friendly staff . "
" The service was exception on both occasions as I had a car before and then took the same car to extend. The check in and check out was one of the best customer service experiences I've had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by MICHAEL - 29 August 2023
" I put 1. above but depends on whether we get some of the charge refunded. "
" We were given a MG car which lacked power and didn't deal with the steep hills and mountains of Scotland. Avoid MG We advised that we would return car at 0600 on 26/8 which we did. We knew that there were not going to be any staff in attendance. We did ask where we could refuel and were advised Tesco. However when we arrived at the local Tesco there were experiencing some problems and said that they were unable to sell us any petrol and were unaware of any other open stations. We then went to the airport probably with about 30% fuel and I tried a few times to contact the number given on the rental agreement later that day but no one answered. Then we received a computer driven email saying that we had not returned the car full so they charged my credit card £99 including a recharge fee of £18. This £99 seemed steep and unfair and I would have asked on the phone if we could have some sort of discount because this was out of our hands and I imagine other customers on 26/8 have experienced the same problem if they were on my 0700 flight. Is it too late to get back some of this 'penal' charge? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GILES - 29 August 2023
" Superb. Never lets us down. "
" Excellent set-up. Small scale but very efficient with very good cars and superb front desk service from Don. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by JOHN - 29 August 2023
" Once I got the car there were no issues "
" After waiting about 45mins to get to the only assistant I realised I forgot driving license. Assistant said I could not hire the car.nothing she could do and I could get a refund.Had a picture of license and passport but advised I could have photoshopped it. Assistant not very helpful. Asked if she could call someone as I can't have been first to forget my license. Eventually she called area manager who said I could get a code from dvla.assistant said I would have to get this code myself. I got the code in a couple of minutes and was then able to get the car. My mother and I were down for a funeral and I could have done without the extra stress. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by SHANE - 28 August 2023
" Fantastic support throughout the whole process. "
" Very calm and pleasant, whilst also ensuring the process was completed as efficiently as possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MUHAMMAD - 28 August 2023
" It was my first deal with Europcar, staff dealing, vehicle quality, drop off all was excellent, highly recommended... "
" It was my first deal with Europcar, staff dealing, vehicle quality, drop off all was excellent, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 28 August 2023
" Will use Avis more often now. "
" Very fast and professional. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PAUL - 28 August 2023
" The car alarm went off repeatedly after locking the car "
" Very prompt service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NED - 27 August 2023
" Using Auto Europe has directly led to my poor experience with Europcar. I would advise friends to use someone else. "
" On pick up there was a lot of attempted upselling, and then all communication from Europcar via email has been in German PDFs which I can't read. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 27 August 2023
" All good no problems. "
" Car was good mechanically and drove very well but had a large dent/scratches on nearside and all wheel trims were scratched. Staff at BHX have been excellent on my last six or so hires. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MASSIMO - 27 August 2023
" Quite likely "
" Quite likely "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by ANTHONY - 27 August 2023
" The initial car offered was not fit for purpose and I felt we were given it as we did not want the automatic upgrade. This car was in poor condition and should not have been offered. The second MG was fine. "
" First car they gave us had holes in the drivers carpet, odd tyres on the front and when driven steering felt like it had had a problem, intermittently heavy. Returned to depot and they replaced with newer version of same car which was fine and had none of these issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROMAN - 26 August 2023
" There is no support "
" Massive ques and not enough people to deal with the situation. Had to wait two hours to pick up the car. Still have not received my deposit back even though it's been 2 weeks. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ELIZABETH - 25 August 2023
" There is little choice of off airport auto rentals at Heathrow so we are at their mercy. "
" I was told the full insurance I purchased through Auto Europe did not cover the rental car, only any other vehicle potentially involved in an accident. I showed my policy to the staff member and he insisted the car was not covered. I was fully aware an excess hold would be placed on my credit card. I was bullied into purchasing additional insurance coverage from the Green Motion staff as were the two other customers in front of me. We were only given the option to purchase the 0 pound excess policy and that fee was negotiated. I have since discovered Green Motion offers a number of excess options. Customers are put on the spot especially after traveling all night without sleep and are at the mercy of the car rental agency. I would like a follow up in getting a refund the unnecessary additional insurance I was forced to purchase. Thank you. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ASKAR - 25 August 2023
" Hertz does not value "third party" booking as much at the counter. I had a quote for additional "Zero claims & roadside assistance" which I planned to pay on pick up. Hertz quoted a higher figure & they rejected the reference I showed & said " they cannot honor third party quotes". I dread what would be if I had chosen to pay for rental at counter! "
" I have done one on Hertz feedback. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by NIGEL - 25 August 2023
" Easy to navigate website. "
" Flawless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by MARTIN - 24 August 2023
" Ok "
" All excellent- except for a bad experience when checking back in. An insignificant scratch on the plastic offside wheel arch was picked upon by the Europcar guy who wanted to escalate this to a charge.. I tried to remind him that one of his colleagues (who was there when I checked out) had mentioned this scratch on check out. The guy's memory was poor and it "wasn't on the paper". It was only when I insisted on getting his colleague to verify my version that the issue was resolved. I had independent insurance anyway, but this was an irritating episode. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GERARDO - 24 August 2023
" They should check better the cars before the customer's pick up "
" Flat battery after about 50 miles. Light on the dashboard about tyre pressure "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by MARK - 24 August 2023
" Awful travelling experience "
" Our flight was delayed and I tried to call Europcar Southampton - no answer after multiple calls, call simply dropped - I couldn't explain that we were going to be late through no fault of our own. It closed there at 8pm and is not open at all at the weekends!!! So in the end we did no make our trip and lost over £1200 - Because Europcar were uncontactable and closed far too early for an airport branch - WILL NEVER USE AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 24 August 2023
" Fabulous, darling. "
" Please note - on the third day an orange/red dashboard warning light came on intermittently, showing a car BETWEEN two converging lines - NOT the one with squiggly lines under the car. I couldn't find the meaning anywhere online. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 24 August 2023
" The online experience with Auto Europe was excellent and I eventually received the car that was on the original quote. "
" Avis were slow at the pickup for the car, even though I had completed an on-line Avis pre-agreement to reduce the time at the pick-up counter. Car keys were not available at the pick-up counter, I had to go outside to a portacabin, where the worker initially could not find the correct keys, even though he has only been on the phone to the pick-up counter about 2 mins prior. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by CLARE - 23 August 2023
" Good prices and easy to use. "
" Lovely, friendly staff and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SUZANNE - 23 August 2023
" Super fast, easy, and efficient "
" Jason at the Glasgow airport was very kind and caring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 23 August 2023
" Please sort out the issue with Europcar described above. "
" I arrived at the counter less than 3 hours after the pickup time to find that the car had been given away. I had no warning of this in the documentation and nobody tried to contact me, even though I had provided my mobile number. In the end I was forced to hire a much more expensive car, which conveniently for Europcar seemed to be the only option. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by MALCOLM - 23 August 2023
" x "
" x "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ADAM - 23 August 2023
" Smooth as always. "
" Based off-airport. Bus took forever to arrive, albeit this is not the fault of Hertz as it is run by the hotel they are based in. Only one person able to issue vehicles. Did not have class of car I'd booked (C) and upgrade was unsuitable (was an SUV and I needed a car elderly people could get into with walking aids). Ended up taking electric vehicle as only vehicle available but was not advised on how to charge or where charging cables were, meaning I paid extra for charging at the end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 23 August 2023
" I would recommend using Europcar at City Airport "
" Good selection of cars and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 22 August 2023
" Always come back with competitive prices and website easy to navigate. "
" Very smooth pick up and drop off. Clean car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 22 August 2023
" A very good rental experience. "
" Very good customer experience at Hertz Edgware Road. Friendly and efficient service at both the collection and return, high quality vehicles, and no hard selling of optional insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANDREA - 22 August 2023
" See above "
" I paid to upgrade the car booked and ended up with a car that drove me mad for the entire 31 I was in possession of it. Every time I locked the car the alarm would go off at least once, if not more often. My mothers neighbours complained but at least I took the time to listens to their problem and apologise, unlike the staff who answered some of the 15 calls I made trying to get this issue resolved. Answers from Europcar staff ranged from its not a serious problem to we aren't a customer service provider. NO YOU AREN'T. Imagine how thrilled I was to hand over the car FINALLY only for the bloke in the returns car park to say oh yes it's a known fault. I am particularly disgusted with the Birmingham Airport staff who, despite repeated and I do mean repeated over many days and almost 3 hours of being on hold to pretty much every Europcar number I could find/was told to call, never once bothered to pick up the phone and answer a call or even worse never returned my call despite other Europcar staff emailing my details. As a long time expat who has hired many many cars I can confirm that this is without a shadow of a doubt the worst experience I have ever had and will certainly make sure no one I know ever touches this company with a 10foot barge pole. The refund of 3 days that I received in no way even behind to compensate for the inconvenience caused by a faulty vehicle never mind the worse than useless customer service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ALAN - 22 August 2023
" Good service, easy to use website. Competitive prices. "
" Everything was fine with the rental until I filled the car with fuel. Despite filling the tank to the brim the fuel guage did not move. I drove further and tried to refill again with the same result. As the rental office was closed when I returned the vehicle I left a note to this effect in the vehicle and tried to contact Hertz the following day. I left a voicemail for them to contact me but 5 days on I'm still waiting. Hertz are still holding money on my cerdit card in 'transactions pending'. This is somewhat stressful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by MICHAEL - 19 August 2023
" I wanted to collect a car at the airport and it all wired for me. Not overly impressed with Athol! "
" I have extra damage on the car in addition to the ones marked on the collection slip. Whilst they added they didn't come out to check. Also unacceptable that the area of paintwork damage hadn't been marked. Since returning I have had nothing back from them to confirm the car had been returned in the same condition as it was collected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BALMORE - 17 August 2023
" Experience was good as there were no unexpected cost when collecting the car and the rate offered by Auto Europe was very competitive. "
" Staff at counter was very warm and welcoming. All condition of the car and requirement when return were clearly explained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by NICHOLAS - 17 August 2023
" Fine "
" I had no directions on where to go to collect the car. Had to call them and then wait for a while before being collected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TIM - 16 August 2023
" Awful service. Clear breakdown between Auto Europe and Green Motion, including misleading booking price and terms & conditions via yourselves, which cost our family nearly £200 which we had to pay at the Green Motion collection. Customer service at Green Motion Glasgow was terrible. (Manager, not his operative was unhelpful and arrogant). Other customers were also disappointed. "
" Pls see below. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ANDREW - 16 August 2023
" More counter staff at Heathrow & ones that dont walk away for 10mins leaving you waiting even longer!! "
" The wait time at Heathrow was over 1hr, got to the desk and the attendant literally walked away to help somone else even though I was next in line!! "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CSABA LASZLO - 16 August 2023
" . "
" The car was very dirty. After the drop-off, Hertz issued an invoice total of 680 GBP. I rented the car through you (Auto Europe) for 350 GPB, that inculdes 1 week rental time and 2100 miles. Hertz thinks it's just a coupon, the final price is 680 GPB, which they reduced by 350 GPB because of the "coupon". "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KORNEL - 14 August 2023
" The difficulty is that the rental base is quite far from the airport. Unfortunately, most companies in this place are similar. Nevertheless, I am satisfied. "
" The staff was very helpful. Everything went quickly and smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VIRGINIA - 13 August 2023
" Easy to use siteand great value updates and information very useful "
" Very speedy pick up and drop off.Staff at counter were efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANCASTER, GB - Reviewed by LUCILLE - 13 August 2023
" It was excellent in everyway "
" Lovely Lee on check in, who was helpful on the phone before pick up and the marvellous man who helped me with my baggage and dogs plus how the car worked. Excellent professional yet personable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by DAVID - 13 August 2023
" Excellent "
" Very pleased with the service given. Couldn't have been more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CLIVE - 13 August 2023
" The car was clean and tidy and the service was very efficient and friendly. "
" Very efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DHARMESH - 13 August 2023
" Easy online booking process, "
" first rate excellent customer service when the car was picked up and quite a simple and quick return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DAVID - 12 August 2023
" The car was good but not anything like I have driven before. I could not work out how the cruise control worked. The sat nov took us over a toll bridge and back again when directing us to a petrol station to fill up before returning the car. Waisted a lot of time. "
" The pick-up was very late due to a large number of people both dropping off and picking up cars. Could have done with double the staff. It was similar on the return but not as bad. The chap who received the car on return was extreamly helpful. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 12 August 2023
" Helpful friendly staff "
" Very nice cars clean and tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - 12 August 2023
" Always a great experience using AutoEurope "
" Always a great great experience using AutoEurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 12 August 2023
" Hi, I handed the car back to Hertz 3 hours early and was charged 7 UKP for doing so! The returns desk was closed, it was 5.30 am, I parked the car in their returns car park. I see no justification for charging me 7 UKP. "
" .Firefly was good, I thought Hertz not so good. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by KERRY - 11 August 2023
" Noone walked me to the car to look over the car condition or show me how to start the keyless engine (first time using one). Battery in key needed replaced. Back tire was low pressure. Warning came on to do an oil service too. Was told I got an upgrade, but I'm unsure about that! "
" Noone walked me to the car to look over the car condition or show me how to start the keyless engine (first time using one). Battery in key needed replaced. Back tire was low pressure. Warning came on to do an oil service too. Was told I got an upgrade, but I'm unsure about that! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by SHELLEY - 11 August 2023
" Great experience "
" Very helpful staff, made the process so much easier for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STUART - 11 August 2023
" It was ok expensive for one days hire !!! "
" Had to wait 20 mins at reception long queue and only 2 staff working. Car had not been cleaned on the outside. I was short of time due to the wait so I just left I would have normally complained. Check in was fine. I got told I could go!!! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BIRMINGHAM, GB - Reviewed by RICHARD - 10 August 2023
" Dealing with Auto Europe is always a pleasure - my only concerns are as listed above Overall experience was fine with a couple of minor issues with National which prevented a score of 10 "
" Hand over when collecting vehicle could have been better as the operation of the car was not provided - all cars are different and a brief run down would have been advantageous. Vehicle was provided with roughly half a tank of petrol - my expectation was that it should be full which makes it easier to completely fill prior to drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by MAN MAN - 10 August 2023
" Insurance issue was not clear, Ended up paying the double insurance cost! "
" I paid for included full protection licence, but when I pick up the car, they said My insurance didn't show up and ask to purchase full insurance from them or take a rick of might not have insurance. I didn't wanted to take a risk and purchased the full protection insurance from Europcar, "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GORDON - 10 August 2023
" OK "
" Happy with service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by HELEN - 10 August 2023
" Good experience "
" Easy check in and easier drop off . Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NOTTINGHAM, GB - Reviewed by CONOR - 09 August 2023
" I'm not satisfied that I got charged twice. The people at the desk said that my arrangement with the broker is not their business. I will be following up on this. "
" The Car was good but the service when collecting the car was poor. I got charged for an extra day because I was 19 minutes early collecting the car. I got it changed after a discussion. They also did not have on record about the voucher and I got charged twice. Once by you and once by Europcar. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NANCY - 09 August 2023
" Auto Europe has been very helpful. "
" My car's GPS would not load for my return journey. I tried to acknowledge this to the assistant at the return and I don't think that the message was passed on. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by GILLIAN - 09 August 2023
" Hertz are a diabolical company. Love that I can compare hire companies but hertz needs to be removed from your website "
" I was basically conned into paying super cover. I had already purchased the extra protection cover for autoeurope. I was asked to sign, said I didn't have my glasses but was told it was normal and I had super cover (which I stupidly thought was the cover I had already paid for. On top of that, the car was filthy and damaged both inside and out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PHILLIP - 09 August 2023
" It's a short bus ride from the terminal, but worth the effort. "
" Great car and price, quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by SUSANNA - 08 August 2023
" Overall very satisfied and I will use AutoEurope again "
" The price suited me and this is what is most important in the current financial climate so would indeed recommend "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by ALICIA - 08 August 2023
" It was impossible to find out where and how to collect the car. It took AGES and caused a lot of stress "
" Arriving at Inverness airport it was impossible to find where and how to collect the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by D A - 07 August 2023
" I booked a Hertz car through AutoEurope, I checked the price against Hertz at the time of booking and it was around 30%-40% cheaper for a booking made 2 1/2 months in advance. No hidden costs The also offered full comp insurance for around £6 a day which is a shit load cheaper than the £23 a day that Hertz tries to twist your arm for. I've used AutoEurope before and I'll use them again. "
" I've scored Hertz at Heathrow airport down as they cannot cope when there is a rush of people, when you enter you take a number and sit and wait. They have coffee, chairs, and toilets which is great but most people just want to go and get home. The one-to-one the experience was ok, the rep had a good understanding of the electric car I hired but the waiting time of 40 minutes was too long for comfort. It can make the difference between beating rush-hour traffic and adding two hours to your journey for leaving at the wrong time. I suggest they find a way to streamline it or get more staff or reduce the procedure at the desk. Some customers were with the reps for 15+ plus. Also the mobile reception there was REALLY slow. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 07 August 2023
" Car ran without any issues except for the windscreen wiper blades. Good fuel economy comfortable suv "
" Car not very clean at pick up. Wind screen wipers very noisy, the blades need replacement. Staff were generally very helpful. Car was very comfortable and overall good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 07 August 2023
" No issues except allocated car was defective resulting in departure delay "
" First car was not operable - broken driver seat mechanism "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JULIAN - 07 August 2023
" Once again another excellent rental through Auto Europe, just a pity about the check in experience, but the hard sell is something we have found to be quite normal. "
" Lovely car, in excellent condition, only disappointment was the hard sell at check in, telling us that the car booked was too small for our needs and that we should upgrade (at additional cost) and that we needed to book breakdown cover in case we had a puncture as no spare wheel provided. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANTHONY - 06 August 2023
" Lovely car and very pleasant service. Extra insurance, not taken, very expensive "
" Slight delay with computer issues are car not full of petrol "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTHONY - 06 August 2023
" I'm still awaiting refund for the booking I cancelled for same day as it was restricted mileage hence this booking! "
" Seatbelt in rear incorrectly fitted. Means only 2 could sit in rear. Got alternative car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NEWQUAY, GB - Reviewed by RAAHIM - 06 August 2023
" Great car great experience "
" Very good and easy use. Would have preferred car to be 100% charged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAVIER - 04 August 2023
" At start was almost discusting all the issues i saw was based on people that does not understand each other "
" The place to retire the chicle is a little Messy i recomend using foreign language enabled staff "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RENDIJS - 03 August 2023
" Horrible branch - it is not Hertz in Stansted "
" Horrible company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STEVENAGE, GB - Reviewed by MARCIA - 03 August 2023
" the receptionist or counter staff was brilliant and she explain the info clearly and went all out to help resolve any concerns I had thanks you, nice lady. "
" , "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by KEVIN JOHN - 03 August 2023
" Office was a little disorganised with much explanation much of it unneeded. Customer Toilet needs a good scrub. Finding agent in local Casino car park took a while. His preparation was good. Car was excellent in almost all ways except for the lane disciplining, which l found out how to disengage. Interior windscreen was smeared when taking over vehicle and needed a thorough clean when at our destination. Biggest thing thay spoils an otherwise good experience w the car is a charge of £10.13 levied against my card 2 days after the end of the car hire period and with NO EXPLANATION WHATSOEVER. This is high handed business practice, to deduct money from a card 48 hours after a hire ends formally, and then with no explanation. I want one. "
" What is Keddy? I phoned today, 3/8/23, at 5.15 pm to ask why there is a charge of £10.13 levied aginst my card by Europcar, which is 2 days after the end of the hire. I want an explanation. I shall phone tmrw in usual working hours "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 03 August 2023
" Easy to book. The comparison part could be improved so you can really see the pick up places along side each one with the price "
" Longer than anticipated pick up time. Bus transports you from the terminal. Terminal 5 appears to be the closest and takes about 10 minutes from terminal. Toilets at Hertz were really poor. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEWQUAY, GB - Reviewed by JON - 03 August 2023
" See above. I need receipts / invoices to expense this rental - and Hertz is not providing one. "
" The staff would not provide a receipt. And none was sent via email. I need the receipt to submit an expense claim. I will never use Hertz / autoeurope again if this isn't fixed immediately. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CHARLES - 02 August 2023
" website easy to use "
" everything OK and as expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by CHARLOTTE - 02 August 2023
" The desk staff were very helpful. Car seat hire appeared to be 'free' while booking. Yet when I arrived it was £20 per day for an additional seat! The vehicle was old and full of bumps. I did not feel safe driving my children around in a car that was in such a bad way. The cost of the car was not value for money and I would not recommend. "
" The car was in a bad condition. Very old and had a lot of bumps on it already. The price was very high for the condition of the vehicle. It was NOT good value for money. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by JOHN - 02 August 2023
" Bad experience overall. Just because they close at 6pm doesn't mean there can't be a system in place for people who are delayed. "
" For a car rental company at a major international airport to close their doors at 6pm is crazy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HULL, GB - Reviewed by LARA - 02 August 2023
" My sister recommend you to me and I was happy, the price was good as short notice, the first car was terrible but the manger was able to sort out a better car for us so all were happy. "
" Lady was helpful on the phone and understood where I was coming from, good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by WILLIAM - 01 August 2023
" As explained above "
" Pleasant staff and always ready to help with any questions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANN - 01 August 2023
" I would use Hertz again, the staff were brilliant, service was very quick, I had given my details via email, before hand, so was soon on my way. Well done "
" Quick and simple at the office, the staff were very helpful and friendly, couldn't do enough for me. Would recommend to anyone visiting Liverpool "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 01 August 2023
" As above a disappointing experience "
" No one was available to inspect car on its return and I was subsequently charged for damage which I do not believe I caused but because no one was on site when returning the vehicle I am not in a position to dispute the alleged damage "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
READING, GB - Reviewed by DONNA - 31 July 2023
" Helpful staff. "
" Very straightforward. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 30 July 2023
" great prices good customer support experience from previous hires dates "
" quick friendly professional staff at Glasgow pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANNE - 30 July 2023
" Thankfully I had no problems and didn't have to contact them "
" The whole experience was made simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JACQUELINE - 29 July 2023
" No problem with staff Car was a lot older than I thought it would be "
" Staff lovely car very disappointed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JULIAN - 29 July 2023
" See above "
" They use a tactic to obtain additional cash. Siting legal requirements which the larger car hire companies do not require. Thus equated to me paying twice for insurance cover. I strongly suggest you drop this franchise. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by MICHAEL - 29 July 2023
" Easy pick up & drop off a lively lady who booked us in and out very informative on the area we were visiting, helpful and chatty "
" Great welcoming staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by RICKY - 28 July 2023
" I know it's not auto Europe's fault but I'm sure you can understand why I'm unhappy. "
" I was overcharged £43 for the late return of the car. But I can prove that was wrong. The staff have been sympathetic and have acknowledged that it was a mistake but I haven't got my money back. It also cost me money and time to try and sort this out. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CAROL - 28 July 2023
" See above "
" Dirty car inside and out. Lots of unreported damage to the car - poor condition "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
EDINBURGH, GB - Reviewed by FREDDY - 28 July 2023
" Quick reference to Green Motion thanks to the internet page. "
" Friendly staff. Adequatly informed. Everything went fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by HEATHER - 27 July 2023
" I have tried ringing you and always shut "
" There was no office open to collect car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SWINDON, GB - Reviewed by DEBORAH - 27 July 2023
" Please see above "
" I upgraded to a bigger car and when I collected the car it smelt of smoke and had a cigarette burn on the seat. When I swooped the car the could only offer a smaller vehicle - I was unable to ask for a refund on the upgrade as it was booked through yourselves "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by NICHOLAS - 26 July 2023
" Good car, good staff, incredibly poor management to have so many clients waiting for a car for more than an hour. "
" It took almost two hours from arriving at the car rental village at Manchester airport to being able to leave with the car. Extremely poor availability of cars, although staff were polite. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ATHANASIOS - 26 July 2023
" Straight forward "
" Fuel tank wasn't full and hertz has a policy of returning the vehicle with full tank. I tried to complain but the local team told me "what do you want us to do" please contact the customer care... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - 25 July 2023
" Pleasant experience, great value. "
" Professional, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART JAMES - 24 July 2023
" I've used Europcar at Stansted before and usually directly through their own booking service, but using Auto Europe got me a 15-20% discount on the list price, and online booking was quite straightforward. "
" The member of staff who dealt with our booking at London Stansted, Vivienne, was excellent - interested without being pushy, and handled our business very efficiently. The car was very suitable for our needs and a good match for the class it was rated as. Drop off was also very smooth. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by SUSAN - 24 July 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUI MANUEL - 24 July 2023
" Very warming and welcoming afete a long flight. Thank you "
" Very nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NICOLA - 24 July 2023
" Will never use hertz again "
" I had to wait 50 minutes to collect the car at Edinburgh airport (my flight had only taken 45 mins) and then when I was served I was told there was not a vehicle for me and had to wait another 15 mins while a vehicle became ready. I was going to a funeral so had booked a hire car to alleviate stress not cause it. Very disappointing "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by PREM - 24 July 2023
" Good cars and efficient handling of puck up and drop "
" I booked specifically for Fiat 500 about a month in advance as I wanted this very car but had to opt for paid higher variant as alternate car offered free of charge was not to my liking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 22 July 2023
" 'Easy booking great choice and competetive prices "
" Pick up of car took 2hours and people were being offered cars they hadn't booked. Whole experience dreadful. Car and drop off no issues. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by COLIN - 22 July 2023
" Extremely disappointing customer service and lack of available agents to discuss overcharging "
" Overcharged for EV charging and still not able to speak with Hertz to resolve. Will not use them ever again "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by NICHOLAS - 22 July 2023
" Never experienced anything like this from car rentals in other parts of the world. You should be embarrassed about how this reflects on your company. Absolutely rounded the start of our holiday "
" We waited in line for 2 hours while other companies people were only waiting 20 mins. Each person was taking 40 mins to process and the two staff kept wandering off in between. When finally got to our turn, and after 25 mins of answering questions the system crashed. The staff then all disappeared as didn't know what to do. Finally produced a manual form but the staff didn't know how to complete. After ages doing this the system came back. After nearly 3 hours finally picked up the car. Staff did not seem like they knew what they doing which is what took the time. Not sure any had received any training. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
READING, GB - Reviewed by KEITH - 21 July 2023
" Very helpful and friendly staff "
" Efficient, friendly, helpful and competitively priced, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by EDWARD - 20 July 2023
" Flight delayed, but staff stayed open - great service. Well explained and easy drop off "
" Flight delayed, but staff stayed open - great service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by PABLO MARTIN - 20 July 2023
" I made a mistake and booked the car 2 days earlier than required. Understanding that it was my mistake, I did not receive a reminder from either AutoEurope nor Hertz. As a result, my payment was completely lost. I had to use the services of another car dealer. "
" I ended up renting a car from another car dealer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEICESTER, GB - Reviewed by MR SUKHCHARAN SINGH - 19 July 2023
" All was good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILES - 18 July 2023
" First class in all respects, plus good value. "
" Went brilliantly. Great staff ten in a very impressive set-up. Don - on front desk - is outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 17 July 2023
" Staff friendly and helpful on pick up "
" Friendly staff at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by LOUISE - 16 July 2023
" Would be my first port of call in the future ! Thank you ! "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAOLO - 16 July 2023
" The car smelled of tobacco when we collected it. There was damage to the vehicle that we hadn't been told about. We went back to the office and they recorded the damage before we left the car rental office. "
" Aladdin was fantastic! Super helpful, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by GREGORY - 16 July 2023
" Very straightforward "
" The best experience of car hire I have had by far. Totally hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AKOS - 14 July 2023
" Excellent "
" My flight wass delayed and arrived out of hours, but the counter staff awaited for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JORDAN - 13 July 2023
" Good experience as always with Auto Europe shame about Budget "
" Firstly the car that was provided by budget had mechanical problems resulting in my having to call the AA on two separate days before the car was deemed un-drivable and needed recovered. This wasted the entire holiday as I had no suitable car. Luckily the AA managed to recover me and my family back to the airport. Secondly Budget have charged me yesterday a payment for £410, and there is another payment pending to Budget for £133. No idea what these are for as I already paid the car via Autoeurope months ago. No correspondence from Budget about any of this "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by LAURA - 13 July 2023
" Online order was fine "
" Hi. On collecting the vehicle at the airport I unfortunately did not have a great experience. I was given a car first which was ideal but upon starting the car it said "system fault". I went back to the desk where I was advised that they were aware of the error message and that it had been checked and all was okay to drive they just hadn't managed to get the diagnostics fixed. I said I didn't feel comfortable driving a car that had an error fault showing on the dash. They said they would move me to another car but all that was available was a Hyundai i10. This was a smaller car than I had booked and paid for. The guy at the desk assured me they were from the same grade but I showed him on auto Europe I had booked an economy car which was a corsa or similar and an i10 on there was classed as a mini car which was cheaper! I went to look at the car and said it was too small for what we needed so o needed them to find something else. I felt I shouldn't be penalised for them not having my size car available that is in full working order. After waiting a bit they said a corsa was indeed available - unsure why this wasn't available when they tried to seemingly palm me off with a smaller car! I wasn't impressed with the service at all. I stuck to my guns to what I had paid for but I shouldn't have been given either of the first two cars. Also, I had to pay £45 for the additional insurance because funnily enough when I used my card to put the £900 hold on it he kept saying my card was declined. But using the same card to pay the £45 was okay? All seemed a bit of a con I must admit! There was no pending or hold messages from my bank at due to suspected fraud. It just didn't sit well with me. My card clearly worked. So just seemed like an easy way to get £45 out of another customer to me. I wasn't impressed. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by VYTHILLINGUM - 13 July 2023
" smooth transaction - helpful contact staff "
" smooth transaction - helpful contact staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MALCOLM - 13 July 2023
" Excellent company to do business with. I will certainly use again and recommend wholeheartedly. "
" Lovely reception and handover staff . Polite, friendly and very efficient. A real credit to your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 12 July 2023
" All fine "
" All fine - details on record so very quick once collecting - although there was a 15 min wait "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 12 July 2023
" See above "
" Pick up very good ,car had unpaid dartford crossing fees caused problems for paying my fees. Drop off not good nobody available at 7.45 am photographed car no damage hertz say scratch on tail gate which I dispute as my photo shows no scratches Also charged for fuel when I filled at airport petrol station and tank was full "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by KEITH - 12 July 2023
" All went to plan except that they don't pick up at Bobby Browns service station anymore. We picked up at the Ferry terminal, as it happens it was chucking it down with rain so it was advantageous it pick it up there "
" Good company, kept in touch, phoned me to inform me of some changes in pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERICK - 11 July 2023
" Hertz is trying to charge for damage to tyre despite damage being pre-existing and photo proof provided. "
" Hertz is trying to charge me for damage done prior to pick up (photos available to prove) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIAN - 11 July 2023
" If you cant provide clear comms from the provider re charges - that's a reason not to use AE.... "
" 1. Requiring an electric car to be 90% charged on return is totally impractical. Most public charging stations will not allow a charge beyond 80%. 2. I have been charged 90 pounds ($172) by Hertz on my card without explanation from Hertz or Auto Europe. If you charge, you need to explain. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by PREBEN - 10 July 2023
" When I order a rental car several weeks in advance, I expect a car to ready when I show up on time. "
" No car available at pick-up due to overbooking. After long wait signed paperwork for car that turned out to be a pick-up truck. Declined the car and was given a car that was not a SUV as ordered. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 10 July 2023
" Delighted with the free upgrade and standard of car. Helpful member of staff. "
" We had hired an automatic medium range car to drive us to a funeral via M6 for one and a half hours. The Herz man was pleasant helpful and polite. He also upgraded us for free to a big Mercedes saloon and explained the controls. Made our journey very much better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 10 July 2023
" Straight forward booking system with lots of options on rental company, vehicle group and type. No dramas at collection "
" Friendly and attentive staff especially considering it was the end of shift and there had been lots of flight delays - mine included "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEAN JARED - 10 July 2023
" Terrible experience "
" I still did not receive my refund for the car hire that was declined "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TAMAS - 08 July 2023
" Check in and return were very quick and easy. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOANNE - 07 July 2023
" Generally positive experience "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HAMID - 07 July 2023
" Very good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FAISAL - 07 July 2023
" Filthy and painful. "
" At the counter, AutoEurope counter guy ripped me off by selling some insurance saying this was payment needed for renting the car as europecar did not take payment from auto Europe. I made payment of 395£ which then appeared on my paper work as zero excess payment. Miss sold!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by IVY - 05 July 2023
" Excellent. It was fast and trouble-free "
" Pickup and return were handled very well by polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GUY - 04 July 2023
" An excellent flawless experience from start to finish with professional and personable staff and a well presented immaculate car. "
" Great service, excellent car very well presented. Staff were efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STANLEY - 02 July 2023
" Auto Europe is a good agent and help to find a good rental car company with a good low price. And provide full coverage. Thank you Auto Europe. "
" Smooth pick up and return. The staff help me to locate and found the jacket I forgot and left in the car. And return to me right away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ROBERT - 02 July 2023
" The experience with Athol was not as advised by Auto Europe. "
" Information Atholl had was incorrect. Told deposit had increased from 600 to 1000 pounds. No information where pick up was located at ferry port. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KEITH - 02 July 2023
" Have used Europcar numerous times, prior to Covid. Appreciate unlimited milage factor!. "
" Very efficient. Unfortunately selected a Sunday to collect and with reduced staff there was a wait time. Staff appeared rushed! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 01 July 2023
" There was no equipment at all on the car which I found surprising given the class of vehicle. "
" Excellent service on pickup. The vehicle was mechanically sound but very basic indeed. Much mor so than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DAVID - 01 July 2023
" This is the second time in succession that we have had a below par vehicle given to us (previously through AVIS. Is this what happens when booking through an agency? We have another Eoropcar booking through AutoEurope in early August and hope not to repeat the experience. "
" Car initially provided was appalling. Dents and scratches on virtually every panel, 55k miles, number plate bent into a u shape, smelled of cigarettes and was not full of fuel. We said that we would not take the car and we're then provided with a brand new upgraded car - sadly also not full of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LUTON, GB - Reviewed by EMMA - 30 June 2023
" Overall good experience. Can be perfected by asking more specific questions about the drivers skills. "
" I received a car that I didn´t book, and had never driven a car like that before, so it was daunting. The car had a lot of electronics, no one explained to me how they worked and there was no manual in the car, so i had some scary moments on the motorway and on roundabouts when the car stalled and wouldnt restart. I would suggest that you have the staff check with the driver if they need an intro to the electronics system before driving and alert the driver to the key differences between the car they have and the one they booked, because I booked a car i knew how to drive. I was happy to get a better car, but freaked out by the new technology. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LINDA - 30 June 2023
" No further comments "
" Staff were very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by DAVID - 30 June 2023
" Like the website. no problems with booking. "
" Everything went as expected, a very smooth pickup and drop-off process, and no problems with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ADRIAN - 30 June 2023
" No problem booking via auto Europe although I had a job locating the car hire as 'Athol' was in smaller print on the booking form, so I was wandering up and Dow looking for 'auto Europe' which didn't exist. "
" Only one member of staff at pick-up so had to wait in line for some time. This is unacceptable. Condition of the car was poor with a number of dinks and scratches. Moreover, although the car (Nissan Juke) had rear seats it was impossible for a human to get in, and also very difficult to reach any items on the back seat. The boot has very limited space without folding the back of the rear seats down which was no easy due to reasons given above. It is the most poorly designed car I have ever come across. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by TERRY - 29 June 2023
" The answer to Question 4 depends on how you handle this complaint "
" The collection through Hertz at Edinburgh Airport was a nightmare with a queue of 12 people ahead of me. Significantly the lines at all the other Rental Companies were much lighter, two or three at the most. The queue moved slowly and it took an hour to get to the desk. Naturally I had all my paperwork ready and having carefully perused it the lady said that I had failed the Security Test -first I had I ever heard of this in my long career of hiring cars - and she could not therefore rent the car to me. When I asked in what way I had failed the test she said she was not allowed to tell me! I told her I had pre paid the rental and the Company had had plenty of time to check my details. I then told her I would escalate my situation to Hertz management and she therefore asked her next desk colleague for a second opinion. Magically whatever the problem was disappeared and the process then proceeded smoothly. I had a note from Hertz asking me for a review and I replied along the lines I have just done to you. They responded saying that they would call me within 72 hours to discuss the complaint. 76 hours on I am still waiting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PHILLIP - 29 June 2023
" Still disputing a late drop off free even though the staff said all good!!! "
" Poor customer service not the Hertz I have used in the past. I'm off to Drivalia or Europcar "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PASQUALINO - 28 June 2023
" Economic and efficient. "
" Did not like the fact that the counter staff were not fully aware of the excess insurance purchased via Auto Europe and so tried very hard to sell me additional insurance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHANE - 27 June 2023
" As above, pleasantly surprised by how it all went and efficiency of Green Motion after reading some reviews... "
" Pleasantly surprised after reading reviews regarding Green Motion after I had booked car. Pick-up was quick and easy, as was drop-off. Think it helped that i had already taken out my own annual insurance to cover excess costs, so no hassle at desk when collecting car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SIMON - 26 June 2023
" Good "
" Only problem was the queue to pick the car up. Seems to take some people ages. Can't there be an automated process? More expensive than I was hoping. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DONALD STUART - 26 June 2023
" Unfortunately I do not find hiring cars these days a pleasant experience. It is absolutely essential to carefully examine the vehicle. Any unreported damage should be reported immediately and backed up by photos. I was OK this time but the previous time I received a retrospective claim for damage two weeks later that I successfully challenged. "
" "Keddy by Europcar" uses the same pick-up / drop-off office at Manchester airport as Europcar - the car rental village. Having used this twice, it seems a convenient solution for early flights with a free shuttle service running from 05:00. The pick-up was much longer than necessary as the agent was over zealous in adding on additional unwanted insurance. I wanted the basic included insurance (CDW with excess liability) as I had booked with Auto-Europe. This took time to unwind. I regard this as unnecessary hassle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by IAN - 25 June 2023
" Quick and friendly. The vehicle was a Nissan Juke. Fairly well used but satisfactory. "
" Quick and friendly. The vehicle was a Nissan Juke. Fairly well used but satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DARINA - 24 June 2023
" Very friendly and helpful staff "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 23 June 2023
" Auto Europe have consistently provided excellent rates and service - I have been using them now for 15 years and never had an issue. "
" Generally very good. Only comment is that my flight arrived early and the staff were very pedantic about pick up and return time with very limited flexibility which seemed strange for a months rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANTHONY - 23 June 2023
" Clear fetails of cost "
" Only one person on counter so had long wait to puck up vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 22 June 2023
" I would definitely use them again for hire vehicles "
" Very easy to make the booking online and simple collection with no pressure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYLVIE - 21 June 2023
" It is a very smooth process and everything went really well ~ as usual ~ thank you "
" Well of course the staff are what make an experience good ~ and they were helpful, friendly polite and charming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ANDREA - 20 June 2023
" Sir at the counter was great and very professional "
" Smooth, efficient, great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by EMMA - 20 June 2023
" It is better to book directly via Green Motion than use Auto Europe "
" The team was friendly and efficient and the car was in super condition. It was expensive... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAHAM - 19 June 2023
" Booking with Auto Europe was very easy and a joy to compare different rental companies in one search. But the surprise for me was the rental would have been cheaper going direct to Hertz! "
" Efficient and courteous from collection to return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MOLLY - 19 June 2023
" I was a bit disappointed because I thought auto Europe would help in the event of a problem with the car but I felt as if that wasn't the case. "
" We had an issue with the car that resulted in our £200 deposit being held. We were told it would resolve in 24-48 hours however it's been 4 days with no communication yet. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NEWCASTLE, GB - Reviewed by JOHN E. V. - 18 June 2023
" Cheapest of all of the reputable car hire companies this time. "
" Everything processed efficiently, but there was a lot of administration signing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 18 June 2023
" Very satisfactory "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by PETER - 17 June 2023
" I booked a full to full fuel policy and that is not what I got. "
" Check in was very slow. The rep brought us outside and asked us to wait for him to bring the car. We waited 20 minutes in the heat for him to come back. In addition, we had specifically booked with this company because the policy was a return fullnof fuel policy. When we received the car, it was so low on fuel that the warning alarm was on. The first thing we had to do therefore was to find a petrol station to put fuel into the car, and we ended up using significantly less fuel than we had put in. On returning the car, the checkin desks were empty and the reps weren't answering their phones. We had to wait 30 minutes just to return the keys. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by HECTOR - 16 June 2023
" Although, I did not really have much interaction with Auto directly based on the service provided by Green Motion very happy with the service experience "
" Customer agent very flexible and helpful, very grateful for your assistance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 16 June 2023
" A very unsatisfactory experience. I really cannot recommend renting from Hertz. "
" There was a long wait for the Hertz shuttle bus at Heathrow Terminal 5, which was not good. On arrival at the Hertz location, the automated check-in system did not accept my reservation number. The Hertz counter service was extremely slow. When I returned the vehicle, the expedient returns agent entered the incorrect location details into the system, so Hertz are trying to charge me £1000 for a one-way rental. Customer service by telephone is no longer available; there is only an automated response system that directs you to the website. The live chat service on the website that they recommend for using to contact a customer service agent is no longer working. The only way to contact customer service now is by e-mail. I did that and I am still waiting for a response, more than 48 hours later. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by MICHAEL - 16 June 2023
" Will use them again on next trip. "
" Excellent service at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 16 June 2023
" See comments above "
" Your contract with me stated that excess would be £1000. At the Hertz desk they would not accept this sum and insisted it must be £2500 which was prohibitive. Fortunately the car was returned without any damage and the rental concluded. However, I think that you should either amend your advertised details or confirm with Hertz your excess responsibilities. Either you or Hertz are misrepresenting the deal offered. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KINGSTON, GB - Reviewed by MICHAEL - 15 June 2023
" Always good to book through Auto Europe. "
" Car had significant damage not recorded on contract they asked me to sign. They did look at the damage and evidenced on my copy (which I took a photo of to time stamp) but didn't evidence on their copy so upon dropping back the car they questioned me on the damage. Luckily I could show them my contract and the photo and they accepted it had not been caused by me. Car also had an unpleasant smell (sick?) when the initial strong air freshener smell had worn off. However car was nice to drive and it was cheap so overall ok. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by REECE - 15 June 2023
" Easy process. "
" Process was easy. Staff were nice enough. Car wasn't in the best condition. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by GARY - 15 June 2023
" I asked about cars for disabled, an automatic your employee said they would give us a discount, which never came, you people broader on discrimination. Will in the future book with Alamo direct or other booking company- "
" Alamo very good. As soon as i told them about Auto Europe not caring they upgraded the car from Insignia to Mercedes GLA 220. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by KATRINA - 15 June 2023
" Nearly new cars at all times and spotless. Staff always approachable "
" Only company I choose. Extremely efficient, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MAURICIO - 15 June 2023
" . "
" The car did not work the A/C. When I report this proble the first day, at the front desk told me that there is nothing they can do to help me "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ROGER - 15 June 2023
" Perfect transaction trouble free from start to finish. "
" Very helpful at Hertz reception gave us upgrade to Nissan Qashqai very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 14 June 2023
" Easy,but no better/worse than other firms "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WILLIAM - 13 June 2023
" Good staff and quick service "
" Good staff and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 13 June 2023
" It's not the cost that upsets me, it's the fact that they are attempting to con me, unfortunately they have picked the wrong person as quite happy to spend thousands in legal fees "
" No persons at drop off area at 2pm?... had to drop keys in the box, then received email that car had been returned Out of Hours. along with notice that 750 pounds of damage had been sustained. Absolute nonsense, going legal on the matter "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by BERNADETTE - 12 June 2023
" Great all round experience No hassle Quick & efficient "
" Hassle free Friendly and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RICHARD - 12 June 2023
" as usual, it was very easy with Autoeurope "
" speedy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IRMA JOHANNA ALEXANDRA - 12 June 2023
" Website easy to use. No issuses "
" Waited for over an hour in queu to get served, while already checked in online. So we missed part of event we were attending. It seems there was a lot of issues and unhappy customers that day at the Hertz desks in Edinburgh AirPort. Normally I had better experiences with Hertz. As said the waiting time was extremely long and added unnecessary stress to our short visit. But otherwise no issues with the rest. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SIMON - 11 June 2023
" Easy to book. "
" The counter staff were incredibly friendly. The replacement car for the group I booked was a very pleasant surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by JEFFREY - 10 June 2023
" very satisfield "
" very easy polite transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LEE - 09 June 2023
" Made it more complicated not going direct. Auto Europe had a list of things to do to make it go smoother but it didn't actually match up with what AVIS wanted from me so that was poor. "
" Friendly staff and easy to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 09 June 2023
" always top drawer with AE no complaints "
" Top Drawer , very professional after a fraught BA flight it was great to get first class service from Europcar which is always my goto rental of choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
READING, GB - Reviewed by RAPHAEL - 09 June 2023
" Normsl "
" Normal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 08 June 2023
" Finding working charging points was frustrating and mostly slow chargers... "
" Generally good experience with Hertz, pick up at counter was slow and could have been more efficient. Car was brand new and counter staff explained how charging and the car worked which was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 08 June 2023
" The rudest service ever hiring a car I watched the agents hoodwink foreign tourists into buying add ones that were unnecessary . Really unimpressed "
" The agent was rude and tried to get me to upgrade at significant expense The car was so ridiculous that it is bordering on an insult "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BRISTOL, GB - Reviewed by SUSAN - 08 June 2023
" I paid for CDW through Auto Europe. The Europcar staff member was unaware of this and tried to make me pay for their insurance. "
" At the counter, the staff member of Europcar was not aware that my booking was prepaid through Auto Europe. I paid at the counter for a vehicle upgrade and an additional driver, however, I have been overcharged by Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by NILS H - 07 June 2023
" Good "
" I had to wait to collect the cat for 15 mins. Thete was computer problems so check out took spme time. Nice and polite staff, but failed explain where car was parked properly, had to go back. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JONATHAN - 07 June 2023
" Good "
" Good customer service. Car was not very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by IAN - 07 June 2023
" As above "
" My message to Enterprise below; (no reply yet) ENTERPRISE reservation number 2060556873 I arrived late at the car rental village, due to EasyJet flight delay, BFS-STN 31 May, EZY43. Scheduled ETA 21:15, actual ETA 22:15. The shuttle bus took me to the rental village, but it was closed, bus driver thought somebody should be there. I called the rental desk 3 times between 18:15 and 18:30 and left a voicemail, and emailed to advise of the delay, but nobody responded. Net result was because of being marooned at STN, I had to book at hotel room at STN to pick the car up the next day. Cost to me, £178.00 hotel at STN and no show fee at original hotel £145.00, total £323.00. Car Hire fee £114.00! Young lady who met me following day was pleasant enough and said that while they couldn't refund the car hire, as it was booked through autoeurope, they could do something in terms of compensation. When I returned the car, her manager advised there was absolutely nothing they could do in regard to refunding any of the car hire fee. I felt that I should have been refunded the whole fee, not only because of the significant out of pocket hotel accommodation costs I suffered, but also because I felt someone should have remained to meet delayed passengers. You had my flight details on the voucher, my voice mails and my email advising that also. Your terms and conditions clearly state; "For airport bookings - If you have included a flight number with your booking, a vehicle will be held until the flight has landed and cleared. If a flight delay results in your arrival after the branch closing time, a staff member will wait for the flight to land and clear. If the delay is in excess of 1 hour after the branch closing time, an out of hours fee may apply". Having had no help at the rental office in regard to at least refunding my hire fee, (which would still leave me out of pocket), I write this to you for your consideration and await your reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by BRIAN - 06 June 2023
" 1. On principal I do not make recommendations to others. 2. During the rental two warning messages appeared, both false, due to faulty sensors. 3. A paper map would have helped enormously after we collected the vehicle. 4. Although the rental company was Keddy, all our dealings were with Europcar and my Privelege card membership level was taken into account. "
" Total cost was excessive compared with past rentals. On the other hand we were offered an automatic at below the usual rate. A diesel automatic would have been better given the astronomical cost of fuel in England. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by ANDREW - 05 June 2023
" Good experience overall "
" Overall it was a good experience. Do feel that it would benefit to have a little more info about using Electric cars and the differences between that and fuel cars. Also letting drivers know the one pedal systems. That was interesting to work out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIDSBURY, GB - Reviewed by ELIZABETH - 05 June 2023
" N/a "
" Very friendly staff, who sorted out a replacement car for me when it was found that the one allocated had a nail in the tyre "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by MICHAEL - 04 June 2023
" Auto Europe's platform is quick and efficient "
" I did not realise that smoking was still permitted in Europcar rental vehicles. I have hired so many in France, and all have no smoking stickers in them. The Carlisle branch is different and permits smoking in some of its vehicles. As a non-smoking family, we did not like the smell in the car or the smoke smell becoming stuck in our clothes. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RICHARD - 03 June 2023
" Auto Europe site is fine the insurance you offer is a waste of time as the 1000£ excess is a joke ! "
" I havé an ongoing claim for supposed damage to the rental vehicle which I didn't do the car was dirty and water marked upon collection not a good experience at all . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ST. HELENS, GB - Reviewed by BRIAN - 03 June 2023
" Ive gone through Auto Europe many times over the years abroad.I mostly chose Enterprise picking up my cars in Amasterdam. No problems this time in England. "
" Everything went smoothly. Staff were excellent. Love the Fiesta car and it was clean and comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 03 June 2023
" As above "
" Staff very helpful. Car great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NORBERT - 03 June 2023
" Great Experience "
" Great Stuff, fair conditions, great cars - thank you :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HARJINDER - 03 June 2023
" having an intermediary is not ideal, as any issues, changes etc it is hard to figure out who I should be ocntacting, eg the one day refund "
" Picking up the car was fine. But I dropped it off on 29th and today 5 days later, still not received the closing statement. Also I dropped off a day early, because the flight was changed by one day. I would like to claim one day refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEMIS - 03 June 2023
" Everything flawless, as usual :) "
" The staff at the counter was very efficient and friendly. The check-in procedure took about 5 minutes. We were given a recent, high quality car that was very clean and in a good functioning state (including every onboard equipment). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SCOTT - 02 June 2023
" Have used before and will use again. "
" Absolutely perfect rental. This doesn't happen so often which made this stand out. Pleasant staff and the car was perfect despite 10,000 miles already. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHAEL - 01 June 2023
" Booking process easy and convenient enough. Pricing somewhat competitive "
" Pick up was great, easily checked in and on our way not all damage was noted on the check sheet so had to go back in and query. Post service however have not heard a thing, if all is in order and confirmation that deposit monies are to be released. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUTON, GB - Reviewed by IAN - 31 May 2023
" No problems or issue with auto europe, but I'm furious with europcar "
" The multi media screen on the car I had from europcar stopped working after an hour- i went to a local office and they said they didn't have any cars to swop with me. I had to drive around with no radio i couldn't answer phone calls or control the air conditioning. I am furious. I sent an email on monday to their customer service and as of now wednesday eening , i've had no reply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 31 May 2023
" Very easy process - thank you "
" Great staff, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by THOMAS - 30 May 2023
" Autoeurope is.fine "
" Very expensive for what you get "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by KEVIN - 28 May 2023
" Sadly we weren't informed of a change of collection point so we had to pay £15 taxi fare to the Marriott hotel to pick up the car. Not fun after a flight from Australia! No member of staff on drop off (office locked during office hours) so we just dropped the key off after waiting for a member of staff to appear. Other than those hiccups the car was great, no problems at all. "
" Needed to inform us of a change of location for car pick up - we caught the shuttle bus to the car rental village only to be told you'd relocated so they called a taxi for us ... £15 we didn't need to spend the moment we arrived after a long flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KWONG YEE - 28 May 2023
" Very professional, reliable and transparent website for car rental booking. "
" Good experience. Final invoice looks very complicated and confusing though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 27 May 2023
" As above "
" Not happy with the pricing system, not clear enough "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 27 May 2023
" Ease of use reasonable prices "
" Good insurance cover "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 27 May 2023
" Trouble free "
" Very professional, answered Questions quickly and accurately very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGIO - 27 May 2023
" Booking with autoeurope was easy. "
" Pick-up, car and drop-off was ok. But still waiting for the statement following drop-off and the fuel refund. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LUTON, GB - Reviewed by ADRIAN - 27 May 2023
" Dreadful. When I booked online I was particularly wanting to pick-up and drop-off onsite (i.e. at the airport) in order to avoid all the inconvenience and delays involved when a shuttle bus journey is necessary. At Luton Airport Arrivals there is NO MENTION of Car Hire - no signs; no information. I had to search to find some sort of staff member to ask and was told to go to Bus Bay 9 (or whatever) to await a shuttle bus to the so-called "Car Hire Centre" which was located off the airport. I waited in the wind and rain for a bus to pull in; I waited for about 15 minutes for the bus to start its journey around the outer perimeter of the airport, eventually dropping me off at least 45 minutes from the start of my quest. Exactly the sort of delay and inconvenience I had tried to avoid when booking online. I then had to wait 30 minutes to be seen by a Europcar/Keddy member of staff - there was only one there at the time and they were dealing with the complicated requests of another customer. If only I had known how difficult and time-consuming the whole process was going to be - and been advised at he time of booking that THERE IS NO ONSITE CAR HIRE FACILITY AT LUTON AIRPORT - I would have made alternative arrangements. "
" Dreadful. When I booked online I was particularly wanting to pick-up and drop-off onsite (i.e. at the airport) in order to avoid all the inconvenience and delays involved when a shuttle bus journey is necessary. At Luton Airport Arrivals there is NO MENTION of Car Hire - no signs; no information. I had to search to find some sort of staff member to ask and was told to go to Bus Bay 9 (or whatever) to await a shuttle bus to the so-called "Car Hire Centre" which was located off the airport. I waited in the wind and rain for a bus to pull in; I waited for about 15 minutes for the bus to start its journey around the outer perimeter of the airport, eventually dropping me off at least 45 minutes from the start of my quest. Exactly the sort of delay and inconvenience I had tried to avoid when booking online. I then had to wait 30 minutes to be seen by a Europcar/Keddy member of staff - there was only one there at the time and they were dealing with the complicated requests of another customer. If only I had known how difficult and time-consuming the whole process was going to be - and been advised at he time of booking that THERE IS NO ONSITE CAR HIRE FACILITY AT LUTON AIRPORT - I would have made alternative arrangements. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by MARTIN - 25 May 2023
" Having booked in Canada for May 21-23, of which I am 100% certain. When we arrived in Inverness we discovered the dates were for May 20-22. Due to leaving Canada a week prior and changing SIM cards. I had not seen my confirmation of car hire until May19 I called Auto Europe and was advised there was nothing short of cancellation that could be done. I had already spoken with an Avis rep and they said they had cars available and would be happy to accept a change of dates but it had to be done by Auto Europe. I even asked to speak to a supervisor or manager and my request was denied. I am disgusted at the level of customer service or care for customer satisfaction. Especially given your previous customer reviews that led me to using Auto Europe. NEVER AGAIN "
" Avis where amazing. Auto Europe the complete opposite. Will never use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTHONY - 24 May 2023
" No problems throughout hire "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by BREEGE - 24 May 2023
" Really bad, the computer issue is of course something that can happen any company, but I would have expected a manager to come to work. I would have at least been told to have t or coffee on them. And as for the experience when there was a car fault, utterly awful. "
" Arrived on Sunday 14th for car pick up at 11.30 to discover their computers were down, they weren't sure if this was just local problem, turned out it was Nationwide. Staff were advising some people to cancel and rebook through another car hire company. I decided to wait around to see if computers came back up. No customer service such as, free tea or coffee on them while we hung around. Three hours later computers were up and eventually we started our journey. On Monday 15th I went to open the boot and realised the car fob didn't work, tried to start engine, didn't work. I then tried to phone Europecar (just after 8am) and what a nightmare. Kept getting cut off, then was told I needed to phone the AA. I asked if they could kindly text me their number or email it as had no access to pen or paper, was told 'no they could not do this'??? Got my colleague to take over phoning them, after multiple calls eventually got AA number. Then a local garage owner came to look, he couldn't fix it, then he called AA. They came and couldn't fix so towed it away. The day was now wasted. I was told I had to go back all the way to Inverness to pick up new car next day. Tuesday 16th I went back to Inverness airport to pick up new car. I arrived back at Ullapool to start my holiday after two days wasted. No once did Europecar apologise or try to offer any compensation. Overall I really disappointing experience from a rather large rental company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by EMILY - 23 May 2023
" Counter staff friendly Car was awful. Terrible clutch. Battered. Marks on the car that werent on the paperwork "
" Counter staff friendly Car was awful. Terrible clutch. Battered. Marks on the car that werent on the paperwork "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GRAHAM - 23 May 2023
" Auto Europe has an easy to use website. Gives good choice of vehicles and premier suppliers. Optional excess insurance etc. at reasonable rates. have used several times before and will continue to do so in future. "
" Easy no fuss collection and return on airport. Very friendly reception staff. Modest security deposit of £200 held on credit card, better than many rival who block up to and in excess of £1000. Sensible full out full back fuel policy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHRISTOPHER JOHN - 23 May 2023
" Good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by JOHN - 22 May 2023
" Auto Europe fine. Hertz not. "
" We had to wait for at least 45 minutes to pick the car up. Not enough staff. Unspecified problems with the cars for the people in front of us. Each client taking up to 20 minutes. Everyone unhappy. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEVE - 22 May 2023
" Horrible experience. Even now, no final invoice emailed or bill?! Accused of returning it late when in fact it was 7 hours early "
" Didn't even check back in the car! When we returned it early "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SUSAN - 22 May 2023
" All good, "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by VERONICA - 21 May 2023
" I waited an hour to pick up the car all whilst my 80 year old mother was waiting. This had a significant impact on our plans for the day. Staff were polite and friendly. Was hard to be cross with them when they were working so hard. The disappointment is the corporate organisations allowing the business to be so short staffed. A poor reflection on the organisation "
" I waited an hour to pick up the car all whilst my 80 year old mother was waiting. This had a significant impact on our plans for the day. Staff were polite and friendly. Was hard to be cross with them when they were working so hard. The disappointment is the corporate organisations allowing the business to be so short staffed. A poor reflection on the organisation "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by HEATHER - 18 May 2023
" WHY IS IT NECESSARY TO HAVE TO GO THROUGH ALL MY DETAILS AGAIN AT GLASGOW, WHEN I HAD COMPLETED IT ALL ON LINE?. "
" I actually thought that I was dealing with Autoeurope only to find it was AUTO EUROPE AND THAT MY INTERNET DETAILS WERE NOT RECOGNISED. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JONATHAN - 18 May 2023
" nothing to add "
" nothing to add "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KENNETH - 18 May 2023
" Overall efficient and welcoming "
" Efficient very friendly welcome by James. On our way speedily "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 16 May 2023
" A+A+ "
" All first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 15 May 2023
" The Auto Europe side of things was easy and very good. Good updates via email etc. Would certainly use and recommend again. "
" The car was a lot smaller than expected so there needs to be clearer comparison on car sizes. For instance we do not have a Vauxhall Crossland vehicles here so it would be good to have a comparison to a type of car that is available in the country of booking. The second thing is the Sat Nqv in the hire car was so out of date that is a as in some areas useless. This led to extra mileage being driven and in some cases was dangerous. Normally this is done by the dealer at service time and so this makes me wonder about the servicing of the vehicles being hired out! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
GLASGOW, GB - Reviewed by GENEVIEVE - 15 May 2023
" See above "
" I cannot believe that I paid over £500 for a two day car hire I was offered an upgrade for £35 plus insurance My original renewal was £119 And I understood you took a deposit Your agent said so didn't need to bring back the car fill as it cost the same for you to fill it up When I returned the car the agent told me that wasn't right so I lost any deposit I might have had I am a or shinier and thought my rental would be maximum £200 with extras Plus the car kept pulling to the left of so went right I reported this is an accident waiting to happen Angry is beyond what I feel The satnav didn't speak I had to use my phone The car is dangerous and I have been totally ripped off!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
GLOUCESTER, GB - Reviewed by KENNETH - 12 May 2023
" Very smooth process "
" Emma who served us at the Gloucester office was wonderful. She was courteous & very helpful, she also had the patience to work with us. Patience is something many counter staff (from various car rental companies) don't have with travellers & this can cause undue pressure with signing & understanding contracts, additional charges required, currency conversion etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by STEVEN - 12 May 2023
" As I commented in green motion our experience was not very good. I thought green motion was shambling company to deal with. I would like some feed from you re green motion as we were not the only ones very happy about the service on that day. "
" Very slow to serve people taking over 2 hours to get car. I had already paid auto europe £229.24 then when we got to the counter I handed my credit card for security deposit he wouldn't take it as the first driver was in my sons name and he re done the booking and charged my credit card £256 plus £50 out of my sons credit card. All I wanted to do was change the main drivers therefore to use my credit card so I have paid twice for a rental car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by PHILIP CHARLES - 11 May 2023
" Ease of collection and drop off and helpful staff "
" Very polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 09 May 2023
" Did have any problems very good "
" Everything was good had no problem when picking up my car and dropping it off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 09 May 2023
" Good service. Saves time as no need to shop around. "
" Efficient, no fuss.good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IAIN - 09 May 2023
" Have used autoeurope many times but never experienced increase of fees with the provider, it's not much money but it's the principle of full payment upfront "
" Avis pickup was poor, over 30 mins. Now I see they have charged us extra but I thought our voucher was 100 percent of the fee. Car was not full of petrol but I returned full so in fact Avis owes me 10 pounds. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by JACK - 07 May 2023
" All good! "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 06 May 2023
" Easy booking process Car hire is very costly nowadays "
" Efficient and courteous staff Car hire is very costly nowadays "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 05 May 2023
" All good thanks "
" All good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BERTHA - 05 May 2023
" Superb "
" Very friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 05 May 2023
" Online booking is simple and straightforward. Choice of cars and suppliers is good "
" Pick up was seamless and the staff were really attentive and efficient. Bus service to and from the Terminal has improved immensely over the past couple of months with wait times significantly reduced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 05 May 2023
" Always very helpful "
" Not enough space here to comment "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by DEREK - 02 May 2023
" All went well without problems "
" All went relatively smoothly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by JAMIE - 02 May 2023
" Didn't really want to know about my complaint, and said your unlikely to be heard without photo evidence "
" Very poor. Wrong child seats were provided and not great service "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 3
ISLE OF MAN, GB - Reviewed by MICHAEL - 30 April 2023
" As wanted "
" Friendly staff. Clean car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 29 April 2023
" n/a "
" We could smell someone had been smoking in the car - despite the no smoking sign. Instructions for how to get to the pickup place were needlessly complex. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by MARK - 29 April 2023
" Always the best price and reliability "
" Very polite, however no signs at Manchester car rental village to kiddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 28 April 2023
" Hi Autoeurope, You let me down big time. After all the years I have been using your services this one time you failed. After arriving in Manchester 20th April 2023 at 7.30pm to collect car from address supplied by Autoeurope getting there by courtesy bus to take us to the car rental village. Only to told that Hertz car rental longer operates from car rental village and nobody knew where they moved to. So I returned to the airport terminal called Hertz just before there closing time at 8pm only to receive an answering machine. I did eventually find the pickup point and found out they moved to Marriott Hotel but it was too late. I lost a days car rental had to taxi and train to my final destination and then next day return to the airport to collect my car hire of which I'm now £50 out pocket in travel expenses and one day car hire you owe me back. I have since found the Hertz car hire moved to there new location over 5 weeks ago and you still haven't updated your collection point details for Hertz car hire. I expect you to give this matter your upmost attention. I will look forward to your response. Yours Sincerely. Michael Boon. "
" I'm not sure the customer service telephone numbers works very well too many numbers to press before you get to the right department and when you do it's to late they are closed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STEPHEN - 28 April 2023
" I have submitted a complaint and requested a refund for the price difference. My daughter only has an automatic driving licence so what would have happened in this case? "
" Ordered and received confirmation for an automatic transmission car but when I picked up the car there was none available and I had to have a manual. This was specifically ordered in February and confirmed so not sure why it was not available. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CRAIG ANTONY - 28 April 2023
" Very efficient service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 27 April 2023
" Efficient and very friendly "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARK - 27 April 2023
" Everything was straight forward with friendly helpful staff, just the type of vehicle supplied was a slight disappointment. "
" Car was far too basic for today's standards. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTSMOUTH, GB - Reviewed by BARBARA - 27 April 2023
" Have used Auto Europe many times in different countries. Have never let us down. Would thoroughly recommend. "
" Extremely helpful and friendly. Explained everything and showed me all the details of the car before I set off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARILYN - 27 April 2023
" Overall very positive. The only slight downside was the state of the car which had a number of scrapes, scuffs and scratches . However it was economical to run and was clean and tidy inside. "
" Pick up was easy and efficient. Staff very helpful. Due to illness and a hospital admission I was unable to return the car as planned. However Athol staff were very helpful and accommodating and picked the car up from my son's house. Thank you for your understanding! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by LARRY - 26 April 2023
" Directions towards pick up point were un clear. Payment care requirements were not explained at the time of booking., Pick up point was a £10.00 taxi trip from London City Airport. Office was closed at hire car depot when I eventually found the place. An additional charge of £280.00 pounds was demanded by hire company when I returned the following day for my car. ( this I was not willing to pay). For a service like this I expect a full refund of my money. "
" Will never again use. Company had taken my money and could not care less whether I got a car or not. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KRZYSZTOF - 25 April 2023
" Very good car "
" Very professional and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHRISTOPHER - 25 April 2023
" no problems "
" Good experience - friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 23 April 2023
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by PAOLO - 22 April 2023
" Didn't have car I selected despite confirmation weeks before collection "
" Didn't have car I chose so had to settle for a smaller lower class vehicle "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PRESTON, GB - Reviewed by DAVE - 20 April 2023
" I was happy with the rental. But was mis sold on the tank of fuel. Which has left s bad taste "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ALAN - 20 April 2023
" Always get a good price deal through auto europe "
" The car had lots of dents at pick up which were noted on the condition of vehicle form but it is a shame they hadn't been sorted before pick up. The brakes of the car were very severe making driving more stressful and the service light was flashing. I would expect a better condition from a hire car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MICHAEL - 20 April 2023
" Very good "
" All happened very smoothly without a sales pitch on insurance etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SUSAN - 20 April 2023
" Helpful reception. Lots of local information given. Car park really close . Small problem with petrol gauge . Sorted out with no fuss . "
" Very easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by HANNAH - 19 April 2023
" Yes, easy to collect and drop off car "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ROBERT - 19 April 2023
" Bad service on picking up the vehicle. Car given to me in an unroad worthy state "
" I was very happy with the drop off Nasser was very good and efficient at sorting out the issues that I had with the car and renting out the next car to me. I was not happy with the service picking up the vehicle or the state of the car. I was told it was a diesel, it was unleaded petrol. I had agreed that Enterprise would pay the congestion charge and that was included in my bill. I received a memo from Enterprise for a congestion charge violation £135. Naser very kindly sorted this. I was sent out in a car that was not road worthy, the head lights didn't work which I only discovered at night driving down a motorway. Not nice. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by GLENN - 18 April 2023
" Exceptional experience. "
" Great customer service and the perfect vehicle for our travels. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 17 April 2023
" Everything went smoothly. "
" Usual efficient service and an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALAN - 16 April 2023
" See above... "
" Everything was very good, service, collection, car, return if car and paperwork etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALUN - 13 April 2023
" My flight from Toulouse was delayed. I called Auto Europe UK to inform them of my late arrival in Bristol as per your instructions. I asked at the Sixt reception desk in Bristol airport to see if they had been notified of my late arrival, they had not been notified?? "
" Straight forward reservation no waiting and very helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by TESSA - 12 April 2023
" Easy to use, no problems "
" Easy collection and drop off. Happy with car, would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASINGSTOKE, GB - Reviewed by MARTIN - 12 April 2023
" Generally all good "
" Unusual smell in the car which we assume was hiding a previous more unpleasant smell, but otherwise great car and very happy with the staff that served me at pick up and drop off. One real concern was the lack of a spare wheel or cannister to inflate tire in the event of a puncture and especially as we were remote for parts of our trip and out of cell coverage etc which was concerning. A phone number to call is not much use if you can't make a call and would prefer proper spare wheel or other means of getting going again on our own. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LUKE - 11 April 2023
" AutoEurope are currently not much help as they explain Keddy has charged me for the rental. Still pursuing refund. "
" Arrived late due to delayed flight and they had closed. Returned the next day and refused to provide vehicle. Appalling service and hoping to claim refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WORCESTER, GB - Reviewed by JOHN - 11 April 2023
" Very disappointed "
" The car was not ready when i due to pick it up, so i had to return later. I also had to return early because office closed early. I was promised a days reduction of bill At the desk, it has not happened. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ISLE OF MAN, GB - Reviewed by CRAIG - 11 April 2023
" It took almost a month and 3 phone calls to get the £1000 block removed from my Credit Card by Athol, but Auto Europe couldn't have been more helpful........they also contacted Athol, when our phone calls to them didn't get us anywhere....the Customer Service Representatives we spoke to were always polite, helpful and understanding. We would use Auto Europe again. "
" It took almost a month and 3 phone calls to get the £1000 block removed from my Credit Card! not a good impression. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 10 April 2023
" . "
" Bit unclear how to return vehicle other than that all ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOHN - 08 April 2023
" Because car a a lot of scratches dents ect when I collected it was dark and raining it made my experience a bit unsettling as for returning the car in the same condition out of hours keys left as instructed was no problem "
" Easy to book "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by AMANDA - 08 April 2023
" Good service. Would use again. "
" Getting the key should be a quicker process. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 07 April 2023
" Good choice of suppliers and vehicles. Simple booking process and good value for money. "
" Very pleasant and helpful staff both at pick up and return. Very clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 April 2023
" Good choice of suppliers and vehicles. Simple booking process and good value for money. "
" Very pleasant and helpful staff both at pick up and return. Very clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 April 2023
" Very efficient "
" Very efficient "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GILLIAN - 05 April 2023
" Very efficient customer service. "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN JOSEPH - 04 April 2023
" All good "
" Reception was very polite and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENZANCE, GB - Reviewed by STEVEN JAMES - 03 April 2023
" Nothing too much problem! "
" Excellent from start to finish! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by JENNIFER - 03 April 2023
" Good value for money "
" Had to wait a while when picking the car up as the customer in front was having problems with the DVLA code. Also there was quite a bit of damage on the car that we had to take note of. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PETER - 03 April 2023
" Europcar always provide a first rate service "
" Ordered a Ford Escort but issued with a Chinese made MG. It was automatic and brand new. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 03 April 2023
" Staff brilliant but disappointed with car - nothing really wrong with it - just not to my liking or style "
" Have used Alamo and Enterprise in the past and always found them to be top performing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ROY - 03 April 2023
" Prefer that the vehicle provided had its service check before the hire "
" Had to ring the call out guy as service and oil light come on. Returned to office the foĺlowing to confirm that car was suitable to continue with our journey. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by WILLIAM - 03 April 2023
" Would use again. "
" Excellent service, car spotless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by LEA - 02 April 2023
" Not good like previous as information should have been given on what to do arrival to collect car as it stated airport pickup not bud to go and collect "
" Service was okay, but from pick up we should have had details how to collect car, as we thought pick up was at airport, we had to ask where to go, that should have been given to us as what to do on arrival and what bus to get to pick up car, not good information as none was provided "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by MARTIN - 02 April 2023
" everything was fine, as usual "
" everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 01 April 2023
" Having rented from Sixt in various countries outside the UK, this was a very poor comparison. "
" The handover process was quick but when I got to the car it was parked in a dark spot in the car park. I was sent by email a very long list of scratches and dents which we proceeded to check as best as we could. When I told the clerk about it, he was not bothered to come and check the list with me. When I retuned the car, it was It was to a very well lot space. The return clerk had a tablet with a graphic display of the dents and marks and found two that he said did not match up with the long list., I my view these matched what I had ascertained from the list. I have already emailed Sixt that I saw the whole return process as a scam to defraud insurers and customers and asking why a vehicle with well over 20,000 miles on the clock was rented in such a condition when presumably they had already charged previous customers for repairs not carried out. I also complained that the onboard sat nav had been deactivated. It will be interesting to see how they respond. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by ANTHONY - 01 April 2023
" When getting to the airport the Check in lady said they had no automatics and only a small car, which had all its service lights on, its the only one we have, you should have booked directly with us !! "
" When getting to the airport the Check in lady said they had no automatics and only a small car, which had all its service lights on, its the only one we have, you should have booked directly with us !! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 01 April 2023
" Cancelling a previous booking because of collection time of vehicle and rental office closed was easy. No problems with refunds from previous booking. "
" Helpful, friendly staff. I had to change my original booking through autoeurope because the time that the office was open until for collecting vehicle was too close to my arrival/landing time....Budget has always been my preferred rental company...no hassle with extras when you already said No at booking point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHANIE - 31 March 2023
" Overall very satisfied. The bus was waiting at the terminal when I arrived and there was one waiting when I returned the car. "
" Disliked being encouraged to buy more insurance when picking up the car. The driver that took me back to the airport was excellent, helping me with my bag on and off the bus. Help that was very much appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by LYNNE - 31 March 2023
" Person who dealt with me was friendly and very helpful "
" Very polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BERNARD - 30 March 2023
" Terrible experience "
" Staff at counter refused to allocate car due to not producing counterpart licence which I explained they do not issue in Northern Ireland. I was left stranded with my two very young children with no way of onwards travel . This despite producing both my full UK licence and credit card I will never use you as a provider again and will actively discourage others booking with you aswel Disgraceful service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MICHAEL - 30 March 2023
" Zero issues. Fast and friendly service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SCOTT - 30 March 2023
" Easy website to use, great service and prices "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 29 March 2023
" Auto Europe are very good. This is the second time I have used them and I have already recommended them to others. "
" The reason that I am not satisfied with SIXT is that this is the second time I have rented from them and in each case the car has not been the one I booked. In the first case I had an upgrade in the second case I was given an inferior vehicle to that which I booked; I booked an Audi and was given a Qashqai; not the same quality. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DARLENE - 28 March 2023
" EDI airport staff made this car rental experience awful. "
" Pick up in EDI was horrendous - Gerry and Anne Marie made this rental experience a nightmare. I have had to spend hours on the phone with my bank and credit card as Europcar has made 3 unauthorized charges "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DAVID - 27 March 2023
" Positive "
" Courtesy bus arrived promptly. Desk staff were super nice and super efficient. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by MARIE - 27 March 2023
" It went ok after the initial setback "
" I was sent to a completely different address supposedly to pick up a vehicle , the address given is longer used and in a different area . I had to use public transport to get to it and then more public transport to get to the proper address , all of which took time and was inconvenient. You need to update the address of Europcar hire as it's wrong "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 27 March 2023
" Good experience and a free upgrade which was nice. "
" Very efficient, friendly quick check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PENELOPE - 25 March 2023
" Please see above. Depends on whether Auto Europe can address these issues with Athol "
" When I arrived at Ronaldsway airport I was told to take a seat and wait because the car had not yet been valeted! After 20 minutes I re-joined the queue of 20 people waiting for cars. One person left the queue and went to a different desk where she received her car. I left the queue after her and said that I needed a car straight away. It didn't have to be the correct car, any would do. I was given a larger car than I had requested and it was only half-full of petrol. It did the job, but I wasn't pleased with my experience. When I book a car at an airport, I expect it to be ready to drive away. Is that an unreasonable expectation? "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by ANDREA - 24 March 2023
" Went very well "
" Went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHELTENHAM, GB - Reviewed by NEIL - 24 March 2023
" All good but the price was a little steep in my view "
" Excellent counter staff including Assistant Manager who sprinted round the corner to check my car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 24 March 2023
" Initial issue with UK lic.was solved swiftly by a phone call with Autoeurope. Also good value for money for what I needed. "
" Initial car had an issue but was swiftly changed with an upgraded car which was well appreciated. I think due to the high demand the replacement car was older than expected and there was a headset missing. Otherwise it was a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by JEFFREY - 24 March 2023
" Very detailed online service. Will use again "
" Very helpful and easy access. Will definitely use again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 23 March 2023
" As always very straight forward "
" Free upgrade of car, very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by STEWART - 22 March 2023
" Good "
" Think you need to explain to customers if the vehicle has lane correction technology as sudden involuntary twitching of the steering wheel can be disconcerting and even alarming flor the driver "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by TERENCE - 21 March 2023
" Excellent. Say pick u0 and drop off "
" Brilliant, easy pick up, good quality car and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALAN - 19 March 2023
" Auto Europe offers good deals for car hire. Not the cheapest but I find quality and reputation is more important when choosing a car hire company. "
" Staff were friendly and efficient. Car was new and immaculate. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 17 March 2023
" Could do better - Ensure ALL staff are trained to accept rentals from British citizens with a British license who live and work in another country as long as they provide evidence of their permanent (or semi-permanent) address to satisfy credit checks. "
" Everything was progressing well until the representative checked the address on my license which did not give a positive credit check. I had rented from Europcar on the 21st February 2023 (i.e. 16 days earlier) without any issues. This time the representative seemed to think that I would not be able to rent a car. I live and work, for now in Norway, BUT I am not a Norwegian Citizen, and as such still retain, LEGALLY my UK License. I provided evidence of my current address in Norway via Electric, Mobile and Internet bills, together with wage slips for the last 5 months. Eventually, after consulting with a senior colleague (the other at the desk also initially said a rental would not be possible), I got my car - a 40000+ mile old Fiat 500 which smelt like someone had thrown up in (there was evidence of something in the rear footwell to support this - I have photos), damage to every wheel and every corner, so I was VERY careful to fully photograph the entire car in case of queries. The car ran poorly at idle. But mostly, it was the check-in which let Europcar down. As a (currently) resident of another country with a VALID UK license, I am allowed to provide evidence of my current home address. I will be getting a Norwegian license as soon as my citizenship is finalised, to stop these sorts of issues in the future. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NEWCASTLE, GB - Reviewed by RICHARD - 17 March 2023
" Would definitely use again "
" Car excellent value and in very good condition, staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MANDY - 16 March 2023
" Didn't receive and communication about the uplift fees other than noticing just prior to signing the contract. This should be made clear to customers prior to being applied. "
" Disappointed to receive an uplift fee without it being explained and made clear to me. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CAROL - 16 March 2023
" Clear and simple booking process "
" Simple pick up and drop off - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by ROBERT - 16 March 2023
" All ok acted on advice added to costs but gave peace of mind "
" Fine reduced excess on advice due to weather conditions no accidents but happy I did "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DENNIS - 16 March 2023
" Excellent service "
" This booking went very well. very little waiting time and a very efficient lady at the desk. The car was excellent to drive and economical on petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GEOFF - 15 March 2023
" Dissapointed. "
" Booked a 'Peugeot 3008 or similar' Automatic and came away with a Kia Sportage Manual. Enough said. Very disappointed and will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 15 March 2023
" Fairy straight forward pick up "
" Good to have it e of hours drop off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by AMANDA - 15 March 2023
" Quick and efficient system "
" Good experience. Quick and very courteous staff at the pick up location..... ...in my opinion Enterprise is always good at customer care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by STEPHEN - 15 March 2023
" Pleased with ease of booking and the overall experience "
" Friendly staff and smooth process to pick up the car. Dropping off was easy and the representative took care of all the paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 13 March 2023
" see above comments re sub standard car. "
" I have had this car (the white MG) before and it is awful to drive. I specifically asked not to have this one again and yet still got it, the only other option by the time I picked it up was a small car which wasn't big enough for 4 + work bags. all in all, not the greatest experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GLASGOW, GB - Reviewed by RHIAN - 13 March 2023
" I found a car at an affordable price through the service, but AVIS customer service was very poor with the car not checked for basic road-worthiness. "
" 2 hours into driving, the warning light flashes that the tyre pressure is dangerously low. This led to over an hour of inconvenience as I had to find a motorway service station with air, delaying an already long journey to visit family. The warning was right -- ALL the tyres were more than 25% lower than the recommendation. Had to fill them up, then drive with some anxiety to the next service station to check them again in case there was some kind of slow puncture. They were fine at the next stop, but the warning light stays on. I felt more reassured, but it really spoiled my journey and experience. On the side of the motorway googling for a car manual and then filling up air in the wind and rain is NOT what I expect when I've hired a car to be in perfect roadworthy condition. When I reached the destination I then had to take time reading through the manual to find out how to reset the warning light. A very bad experience; would have been truly awful and dangerous had I not been an English reader so not been able to read up what the problem was. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by ROBIN - 12 March 2023
" I've used Auto Europe for many years. They are generally very competitive but I use them because they have been very helpful when, from time to time, things go wrong (There have been odd exceptions; I suppose no organisation is completely immune from employing the odd imbecile.) "
" Staff were friendly and helpful. The manager quickly sorted out some minor problems by replacing our vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NEIL - 09 March 2023
" First time in many many years when I was not too happy about vehicle supplied "
" Car was 3 years old with 29000 miles on the clock with a very dubious clutch, car would only move when clutch was almost completely lifted "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PENZANCE, GB - Reviewed by LANCE - 08 March 2023
" As stated it was flawless and would not hesitate in recommending or using again. "
" Rented before and was flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by SIMON - 07 March 2023
" Quick and efficient pickup and drop off "
" Quick and efficient pickup and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEVE - 07 March 2023
" Seemless experience to get car at short notice when my company providers were apparently unable to (Friday afternoon) apart from at ridiculous cost (3 x Auto Europe cost for basic Toyota Aygo instead of the MG ZS SUV I got) "
" Car met requirements but was bit battered and mileagey. Avis claimed it was upgrade, but was exactly wgat I ordered through Auto Europe. The MG ZS was fine but quite thirsty! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ABERDEEN, GB - Reviewed by ALISTAIR - 07 March 2023
" Autoeurope are not responsible for the maintenance of the car, but not the best experience with the windscreen. "
" The staff at the place were great, pick and and drop off very efficient, and the car very adequate if a little underpowered. However the windscreen wash ran out when I was driving the evening before drop off! I was on a dark dual carriageway that went on for miles and this was pretty scary, the windscreen got badly smudged and there was no safe place to pull over. I got dazzled by oncoming headlights. Not good - lack of basic maintenance. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by PREM - 06 March 2023
" . "
" Amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by SIMON - 06 March 2023
" Very good. I had to ring to share flight details with Auto Europe, but I had assummed that I had entered these at the time of booking? "
" Only problem was had to queue for a long time to pick-up car as only one member of staff. He did a really good job but needed another member of staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CLAIRE - 06 March 2023
" I've used Auto Europe several times a year for many years & always had good services & find the prices very competitive. "
" Staff were very helpful. However the car did have damage which was not listed & I reported it the following morning. It was going dark & raining when I picked up the car & the windscreen wipers were so bad it made vision very difficult. I reported that on return & the member of staff said it was very common on aFiat 500 but I have hired several & not had this problem before. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by CHRISTOPHER - 06 March 2023
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by LYNNE - 06 March 2023
" Simple and easy, booked online, staff at collection so very helpful, the same with staff at the drop-off point, made even better as there was a courtesy bus to the airport. Will definitely use again "
" Easy to deal with, friendly and helpful staff, will automatically use you again as you are so efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 March 2023
" Straightforward booking process, immediate confirmation "
" Expensive hire, staff courteous & efficient, car had a long list of scuffs & scratches - impossible to verify at sign out time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 05 March 2023
" Nothing else to add "
" Impressive. Staff were engaging and positive. Staff with other rental companies are transactional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAVESEND, GB - Reviewed by ATSUTO - 04 March 2023
" Always reliable and easy to book "
" it was a very smooth process to hire a car from them "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by JAMES - 04 March 2023
" Top class car rental "
" As good as ever "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by ALAN - 03 March 2023
" I bought protection but the car hire people still wanted a deposit and said if they were any issues I would have to take it up with the third party , I buy protection to avoid such fuss , so not for me "
" They did not provide the car I booked , they offered a so called upgrade but the car was horrible and to big for me so I had to take a fiat 500 which only had 2 doors and was hard for me as a large person to drive "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ANGELO - 03 March 2023
" the lady who served us at Heathrow when we collected the car, was amazing and so very helpful, an absolute pleasure to deal with and so helpful. but unfortunately I can not recall her name, "
" the lady who served us at Heathrow when we collected the car, was amazing and so very helpful, an absolute pleasure to deal with and so helpful. but unfortunately I can not recall her name, "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WOLVERHAMPTON, GB - Reviewed by SIMON - 02 March 2023
" Very straightforward "
" Very easy and straightforward to book only issue was I purchased the middle insurance package for the car but had to pay for additional insurance from europcar on picking up the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 02 March 2023
" No map showing European location. NO document information or at pick up point on London LEZ & was vehicle is ok for such. "
" No information when booking on car collection point & how to get there. Needed to send email to ask. Old wheel damage that was not recorded on document "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JASON - 01 March 2023
" I will defiantly use Avis again "
" Very good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATIE - 28 February 2023
" I received excellent customer care at the desk, service like this would be my main reason for booking with you again and for giving recommendations. "
" I recieved excellent service from your representative. She is highly professional, very helpful and made the experience a real pleasure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TAT KEUNG - 28 February 2023
" No issues with Auto Europe, will just think twice about using Hertz "
" Hertz's service personnel (blonde hair lady with a foreign accent) serving me on the day of collection was unfriendly. I observed there was another customer in front of me that she just served and she was all smiles and full of pleasantry etc. Once it was my turn there was a very obvious change in attitude once she started serving me! I had just got off a 13hr flight and didn't need being faced with someone who had an attitude problem (cold, unsmiling and as much charm as a wet tea towel). I was given an Audi A1, which I was thinking of asking if I could change to another vehicle with a bigger boot but because of the stroppy attitude from the lady I decided against it. So, all in all it was an unpleasant experience dealing with the service personnel in question. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 27 February 2023
" See above "
" If they offered a pre-arrival system for entering customer details it would be much more efficient for both European and the customer "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by VOIRREY - 27 February 2023
" Easy access to counter and car park so close it was excellent . "
" God service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by JOHN - 27 February 2023
" Very positive experience "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 27 February 2023
" Auto Europe make it very easy. Super service. "
" Sadly the car had some problems. Tire pressure had to be checked daily and there was poor customer service when we tried to contact Budget. We could not access the car sat nav as other users had not had their preferences removed. However when we did speak with the counter staff on our return they were very helpful (especially Douglas) "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by NATASCHA - 27 February 2023
" nothing "
" More information needs to be provided. There was nothing on my documentation to inform that they do not have courtesy buses and rely on a taxis to transport renters from T4 to the Sofitel Hotel. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by FRANCES - 27 February 2023
" Very helpful "
" Excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 27 February 2023
" As always the best prices. "
" Very prompt, helpful and polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCEL - 27 February 2023
" Everything worked well. "
" Very Professional. Check in and Return was uncomplicated and went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by ANTHONY - 26 February 2023
" I've never received the contract or final account as promised by email! "
" I've never received the contract or final account as promised by email! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ALES - 26 February 2023
" All good, quick and efficient service and good condition vehicle provided. "
" Quick and efficient service...good condition vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by JOHN DAVID C - 25 February 2023
" Their own "Estimated Invoice" shows the payment to Budget as a contribution to the rental cost and I was to be charged more. I expect that the charge I pay Auto Europe to be the full cost of the hire and not to find out that Budget want to charge more after the rental is done. "
" Currently having an issue with Budget rental due the fuel charge they want to impose. Showed proof of the amount of fuel that was put in the vehicle and the distance travelled. Still waiting to hear their verdict on this and if they make the charge I'll take this to a small claims action against them. Not the money value but the principal of subversive charging. Their own employee advised that this model doesn't always show full even though the pressure sensor trips when filling the tank but they'll accept that as full. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by FENELLA - 23 February 2023
" The car was given saying it had more petrol in than it did. Asked them to change the record which they reluctantly did. Why not give the cat full so it's given back full? Very annoying. "
" The Staff were not always welcoming or interested in you. It seemed they were performing the minimum required to do their job. There is not really any choice at The IOM airport it's either Athol or Mylchreests( who previously let me down). "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by ANDREA - 23 February 2023
" Worked well "
" Friendly staff I would have liked confirmation that I had returned car with no problem at drop off as it was not out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GRANT - 23 February 2023
" Sixt particularly are providing a very good rental experience, although other revent rentals with other suppliers always work out well when booking through AutoEurope. Thank you ! "
" Sixt provide a very good service and are well recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID CLIVE - 21 February 2023
" As usual with AE, good value and easy to book. Many thanks. "
" Alex my agent was amazing. Helpful, engaging and really professional. Brilliant brilliant guy. Thank you. Also, Peter at drop off was great too. Thank you also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RACHEL - 20 February 2023
" The only challenge was finding a courtesy bus but when we did he was knowledgeable and helpful "
" Collection was easy. Drop off was easy and the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 20 February 2023
" Everything worked. The car was ready for me. "
" They were ready for me to pick the car up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CLAIRE - 20 February 2023
" Great value and everything was smooth: cannot fault anything "
" Staff at Inverness were superb. Atilla could not have done more for us! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by SIVAN - 20 February 2023
" Extremely satisfied, would definitely recommend "
" Counter staff wre very proficient, polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 20 February 2023
" Hassle free. "
" Excellent service. Smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by TREVOR - 20 February 2023
" Overall, very good "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by JASON - 19 February 2023
" Found me the best deal quickly "
" No screen wash in car so had to buy some. Charged for petrol when tank was full. Charged for extra day hire when this was agreed. No response to my email sent requesting refund for this or I will take it further. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JOHN - 19 February 2023
" The lady at the Europe Car counter told me that I didn't have roadside assistance bla bla, when I had made sure that I paid for everything extra possible to avoid being hounded to pay more when collecting the car. "
" I dealt with Europe Car not Keddy "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SEAN - 17 February 2023
" unfortunately autoeurope booked a company that closed at 6pm even though they knew our flight was not due in until 17.35. We were then charged £71 late fee which was a huge "
" The car hire pick up was fine but unfortunately autoeurope booked a company that closed at 6pm even though they knew our flight was not due in until 17.35. We were then charged £71 late fee which was a huge unexpected amount to pay. Poor transparency and poor planning by auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KEVIN - 17 February 2023
" I always use your company to rent vehicles over the last year and have always been happy, i hope this overcharge will be sorted. "
" Although i only travelled a maximum of 120miles in the vehicle i have been charged for 680miles, i have sent an email with no response so far. This should not happen, i trusted the honesty in the car rental company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 14 February 2023
" Auto Europe website was easy to navigate if a little clumsy. I modified the booking as I found a cheaper deal and the site coped well with this "
" Communication was very good. Car pickup was very smooth with efficient but friendly staff. Car was modern and as booked. Drop off was unattended but again all went well. Only criticism was some very sticky mud around bonnet of car at pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JO - 14 February 2023
" Quick. Easy. Convenient. "
" Quick. Easy. Convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIGEL - 13 February 2023
" Can not fault . Everything perfect. "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by HANS - 12 February 2023
" Nice experience "
" Nice experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 11 February 2023
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 11 February 2023
" Excellent service and great prices as always "
" The car that I have booked was not available and I got offered an upgrade for a charge or downgrade at the same price which I refused. After long negotiation I got offered an upgrade for free but received a car that wasn't cleaned because we were in a hurry. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by DAVID - 07 February 2023
" Very helpful. Thank you for your service "
" Very happy. Staff very helpful and vehicle was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 07 February 2023
" It was easy to find a car that suited me. "
" The booking process was straight forward and the staff friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DANIEL - 05 February 2023
" Staff were very helpful and friendly "
" Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RON - 04 February 2023
" All good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RONAN - 03 February 2023
" Best value for car hire "
" Very easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - 02 February 2023
" No complaints! "
" No complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 02 February 2023
" as above and insurance excess "
" Boot was small. I was also told that the insurance excess was £2100 , when i arrived to collect the car, however on your voucher it said £1200. I wasn't pleased at that. In the end there was no damage but could easily have been. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by COLIN - 02 February 2023
" Have always had a good experience when using Auto Europe. Booking is very simple and the staff extremely helpful on the occasions that I have rung the company. "
" Item from previous hire left in glove compartment and there was no tyre repair kit of any sort available. Hertz contact very sympathetic and helpful when I contacted them about tyre issue. Staff at Edinburgh airport also very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MICHAEL - 02 February 2023
" although hiring the car on your website was straight forward enough and plenty of cars to choose from and confirmation was dealt with quickly. The insurance side of the sale is confusing since the actual car hire company have you take out there insurance cover. "
" AutoEurope offer extra premium cover insurance for my car hire which is a total waste of time and cost me a futher £124 to take out car insurance with the car hire company (EUROPECAR} in future i wont be taking up the offer of your insurance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 31 January 2023
" Great pick up and drop off location at Gatwick South. Superb price. "
" Great price & service at Gatwick airport will certainly use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 30 January 2023
" Easy to book. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 29 January 2023
" Ordered a Nissan Note but ended up with a VW golf sports car. Great fun was eyeballed by lots of young lads but their faces when 2 60+ year olds with walking sticks got out of it... "
" Counter staff at Ronaldsway airport was fantastic and very cheerful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JONATHAN - 28 January 2023
" Seem less and efficient "
" It was the best value on this occasion for a decent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RICHARD - 28 January 2023
" Good "
" All good. No GPS in car. Wanted high price to use it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by RICHARD - 28 January 2023
" Why go anywhere else to book your car hire because the service is first rate. "
" Always use Autoeurope when traveling back to the UK as the process online is easy and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JASON - 27 January 2023
" Auto Europe saves money and is a very easy service to use and find best value car rentals across "
" Late arrival due to delayed plane, and very poor signage to car rentals at the airport; however once at the Budget desi things started to move smoothly again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GARY - 26 January 2023
" Nice friendly staff "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANGELA - 26 January 2023
" Overall, excellent experience. Will use again in future. "
" Professional and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOSEPH GERARD - 25 January 2023
" The information received was both helpful and timely and process straight forward. "
" Both the Car Pick up and drop off were good, the staff were helpful and informative and the vehicle in good condition and easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NICHOLAS - 24 January 2023
" Overall excellent and very good value "
" Window screen wipers were ineffective in reasonably poor weather. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by JASON - 22 January 2023
" Always worth it, great comparison site and they provide support if you run into any issues at the car rental company. "
" Good, however am still owed GBP 8 due to there mistake regarding the named driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JORGE - 19 January 2023
" straightforward readily quotes through to booking "
" Customer service second to none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALLAN - 19 January 2023
" See above. "
" Great welcome from your staff both on arrival and on return. Very quick and efficient check in and the car was excellent. Your agent Dragos was particularly good, he explained everything very well and was both friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 18 January 2023
" As above "
" The collection procedure takes far too long. Some of the questions duplicate what you ask when making the booking. Other questions could be provided on booking. I also do not like having to give £1000 deposit "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - 17 January 2023
" Very straightforward. On collecting the car I discovered a duplicate booking of which I was unaware. Auto Europe have now refunded this. Top marks to Enterprise for spotting the duplicate and confirming that it was not used. Top marks to Auto-Europe for speedy and efficient resolution of this problem. "
" Best service - but often not the most competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 15 January 2023
" They been charged twice the tent on the same car me twice on November and also Fuel which I feel the car from the petrol station next to the airport and I have a proof this time there is a charge also from my bank account which is on 13 January which no explanation £ 43 .30 pound and no explanation for that it's just been taken from my account not email nothing recent and this rental the car is being returned on 20 December and I filled the car with petrol also which I have a proof please I'll need to come back immediately for me regarding this this is my review on your company and I need done one to sort out all these Issue "
" They been charged twice the tent on the same car me twice on November and also Fuel which I feel the car from the petrol station next to the airport and I have a proof this time there is a charge also from my bank account which is on 13 January which no explanation £ 43 .30 pound and no explanation for that it's just been taken from my account not email nothing recent and this rental the car is being returned on 20 December and I filled the car with petrol also which I have a proof please I'll need to come back immediately for me regarding this this is my review on your company and I need done one to sort out all these Issue "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
WATFORD, GB - Reviewed by ANDREW - 15 January 2023
" All was friendly and good - I needed to change a car, as my windscreen was cracked, they (hertz) charged me for it and said I would need to follow up with you at Autoeurope to claim back this cost, as I paid for extra insurance. "
" All was friendly and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SELMA - 14 January 2023
" Not specific instructions where to park when return the car in London City Airport. "
" When I arrived to collect the car I booked (Citroen C3 Aircross) and was offered an automatic version (Mokka), with a higher cost. According to the attendant, what he was offering me was a bigger car than the one I had booked. So, I asked to see the car he was offering me (Mokka) and he showed me and compared it with another one, the C3, which is really smaller. However, when I checked my voucher the car booked was a C3 AirCross and not the C3. At this point I was informed that they did not have any Air Cross available. I didn't like that approach. It wasn't right to compare a C3 with Mokka to pressure me to accept the exchange due to lack of availability. I have never had any problem with Budget before and I hope not to have it in future again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CARL - 14 January 2023
" Another good rental organised thru AE. "
" Issue with car I had booked, which appeared to have been damaged in a previous hire. When I returned shortly after taking the car, the staff member came straight out, and was highly responsive, and quickly organised a replacement. I didn't need to fill in extra forms , it was all brilliantly handled and made me feel that customer service is taken very seriously at sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDGAR ADRIANO DE MELO KOCH - 13 January 2023
" Overal value for money but bookings should be allowed for lead driver different from the credit card used under booking. "
" Car battery was flat on return jurney... "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LESLEY - 12 January 2023
" Nothing more to say "
" No agent at drop-off (2pm on a weekday) unlike all other companies. Therefore, one can't be sure that they are satisfied with the condition the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by WARREN - 12 January 2023
" Simple and straightforward, recommended. "
" Very helpful and friendly team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PAT - 11 January 2023
" Have used Auto Europe many times and have no complaints. "
" Everything as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 11 January 2023
" Cost effective and efficient "
" Excellent value for money and convenient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 11 January 2023
" amazing "
" WONDERFUL SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by PATRICIA - 11 January 2023
" Very good "
" Shay and Saba were excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NURIYE - 11 January 2023
" Good experience, it was good to know where the petrol station was to fill up. "
" Very friendly, man helped me, mice to have informal cha6, making me feel at home. Excellent and positive attitude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 11 January 2023
" All ok ,just a bit expensive "
" Pick up was a bit of a hassle as they could not find the car we ordered and offered an upgrade at a much inflated price. It was eventually resolved but took about 20 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BERNADETTE - 10 January 2023
" Great team Professional at all times Hassle free "
" Very professional as always Polite, professional and cheerful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by DAVID - 09 January 2023
" As above "
" Swift and courteous staff; good quality and condition vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IMOGEN - 08 January 2023
" As above; booking process was brilliant, but I hadn't realised Keddy was a third party company which is where my issues lay when Europacar disputed my contract from Keddy/Auto Europe "
" The booking process was easy and very self-explanatory, the car was brilliant, the price was brilliant. My issue was with the staff on the Europacar Desk at Gatwick, who tried to charge me more than quoted, saying that the third party (Keddy) was at fault but that I would have to pay anyway; this was in reference to the 'young persons surcharge' (which I find outright unfair for someone like myself who has been driving for 7 years with 7 years no claims and a clean license to be charged absurd additional costs simply for being a certain age) Europacar wanted to charge me far more than what was quoted by Keddy for this surcharge, and only eventually gave in and discounted for me after 30minutes of stating my legal rights and being unable to contact Keddy themselves. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by THOMAS - 07 January 2023
" . "
" Elaine was brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. HELENS, GB - Reviewed by PAUL - 07 January 2023
" I paid for a child seat and when I arrived, the rental centre had no idea and said they do not have any child seats "
" I paid for a child seat and when I arrived, the rental centre had no idea and said they do not have any child seats "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DONALD - 07 January 2023
" Please see previous comments "
" I have already provided feedback to Avis with my negative experience with this vehicle. Please liaise with them. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by HUGH - 06 January 2023
" Good care of us "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PLYMOUTH, GB - Reviewed by DAVID - 06 January 2023
" All good "
" The staff in Plymouth are great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMILIANO - 05 January 2023
" Very good. "
" Happy with a quick, professional and problem free car hire. Debbie on reception and Davide in the car park were very helpful. 10/10 for them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by JACQUELINE - 05 January 2023
" No issues whatsoever. "
" Everything went swimmingly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 05 January 2023
" The booking process was easily managed, and the prices were very reasonable. "
" Helpful counter staff who were polite, efficient and helpful. The drop off was also easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 04 January 2023
" As smooth a process as ever, thank you. "
" Very helpful at all stages. It was very good to be telephoned (twice) to confirm all the arrangements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 04 January 2023
" xyz "
" Two problems with the car: 1. there was no heating in the car until I found that the coolent level was very low. 2. the engine temperature guage never moved off cold. Had to spend time talking to Europcar technical people (RAC) who said OK to keep going. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SIMONNE - 03 January 2023
" The car was a pleasure to hire. Clean., new and well serviced. "
" Simon, the Europcar desk agent at LGW deserves a huge pat on the back. Excellent customer service. Very friendly and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 03 January 2023
" Auto Europe is a trustworthy and price-competitive car rental broker site. "
" Friendly staff, efficient collection and return, no 'hard selling' of optional insurance, and good quality vehicles. A convenient central London location too, just outside the Congestion Charging zone and close to three main line train stations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by DAVID - 03 January 2023
" I have been charged an extra 77 pounds on drop-off with no explanation as to why. Everything is in order according to the Europcar paperwork. Tank full, millage correct, no damage, on time, then 2 days later 77 pounds charge. Autoeurope don't reply to my numerous emails about the matter. "
" I have been charged an extra 77 pounds on drop-off with no explanation as to why. Everything is in order according to the Europcar paperwork. Tank full, millage correct, no damage, on time, then 2 days later 77 pounds charge. Autoeurope don't reply to my numerous emails about the matter. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KEN - 03 January 2023
" See above #3 "
" Excellent service & overall experience. The only minor fault was that the flip car key kept getting stuck & needed oiling. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by ANDREW - 03 January 2023
" Seamless experience and good value. "
" Very smooth, nice vehicle, "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CAROLE - 03 January 2023
" See above. "
" The whole experience was very positive. The man who served me made a very persuasive case for an upgrade and although I ended up spending more than I intended, I was very grateful as I ended up with a really comfortable car which was mush better for the appalling weather conditions that evening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUNNY - 02 January 2023
" It will be great if rented car could be dropped off and picked up else where instead of aiports. "
" Overall pleasant experience with a range of car fleet to suit your budget "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by TING-CHUN - 02 January 2023
" Avis was great and booking with AutoEurope made it even an easier decision. As the coverage autoeurope offers let us travel with ease knowing that we are covered if anything happens, with a much lower price than Avis offers. "
" It was great that they had options to check in ahead of arriving so that it reduces time spent at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAIRE - 02 January 2023
" As point 3. "
" Staff were great. Pick up and drop off very easy. Delayed picking up - called ahead - staff very accommodating - much appreciated at a stressful time of year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CROYDON, GB - Reviewed by JAMES - 02 January 2023
" Easy, smooth. "
" Friendly staff, no issues with the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by MATTHEW - 31 December 2022
" Nice car "
" The RAC had to be called out late afternoon two days before Christmas! The technician recommended that a possible intermittent fault with the clutch ,would be adviseable to exchange the car. Was disappointed that Autoeurope would not deliver a new car but suggested that we take it to the Derby branch. To get there by the closing time would have been difficult. We kept the car and luckily the fault did not reoccur. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTINE - 31 December 2022
" All the staff we encountered were friendly & helpful but the car wasn't fitted up for winter driving in the North of Scotland having tyres fitted that struggled on icy, snowy & wet roads, "
" The only problem we had was with the car, it hadn't been cleaned on the outside plus renting in Scotland in December there were only summer tyres fitted so the road holding was terrible on snow, ice & through puddles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by GRAHAM - 30 December 2022
" Very poor service from Europcar "
" Total rip off. Booked a medium SUV (Vauxhall Grandland) and expected to get a medium SUV! Was initially given a Vauxhall Mokka which is 'sub-compact' SUV (i.e very small!) They did have a VW Tiguan available which is a medium SUV identical in size to the Grandland but would only let me have it after paying another £200.... total rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 30 December 2022
" Cash, the staff member who I dealt with at the pick-up desk was efficient and friendly. "
" No staff around at drop-off. Had to wait a while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by MARK - 30 December 2022
" I assume that Auto Europe will not take any responsibility for the quality of the cars loaned to Auto Europe Customers? "
" The squirters did not work, even though the reservoir was full. Very dangerous at this time of year with so much dirt coming off the road onto the windscreen. Also the wing mirrors didn't always open or close when opening or closing the car. Also very dangerous if you don' t have functioning wing mirrors. In all not a road worthy car. I am seeing if I am due compensation from Europcar "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by JOHN - 30 December 2022
" Never again with budget "
" Awful serviceqaiting for 90 mind to collect car in freezing cold outside prefab at BHX "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CAROL - 30 December 2022
" Would use Hertz at Birmingham again "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by AMANDA - 27 December 2022
" Friendly, efficient staff. Nice smooth process and good rental. "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ERMANNO - 27 December 2022
" We were told there was no car in our booking range (mini economy) and it would be 50euros more for a bigger car. When the bill came through, it was 90 more "
" We were told there was no car in our booking range (mini economy) and it would be 50euros more for a bigger car. When the bill came through, it was 90 more "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DIANE - 27 December 2022
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 26 December 2022
" No further comment "
" No further comment "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by SHIRALEE - 25 December 2022
" Great service "
" Fabulous service from Reagan on pickup and Emmanuel at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 25 December 2022
" Auto Europe is the only way to rent a car; beats anything else hands down. "
" Great experience. Car selection is very good. Much better than Avis and Hertz. Only issue is that they are not open 24 hours but can accept that given all the positives. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by LISTER - 21 December 2022
" . "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 19 December 2022
" Auto Europe prices around the world still quite high compared to other companies however last minute bargains seem to be available "
" Prompt pickup from airport and quick to get on the road. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GLEN - 19 December 2022
" Avoid Hertz as they will rip you off. Also, impossible to speak to someone. Customer service is a shambles "
" I was charged an excess for damage that was already reported on the vehicle. Never again will I rent from Hertz and be ripped off "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SHEILA - 19 December 2022
" Great website easy to use. "
" The staff were very friendly and helpful. Very nice to deal with. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOHN - 17 December 2022
" Due to terrible weather conditions, I had to change my trip iterary, so flew in and out of Liverpool instead of into Birmingham and out of Liverpool. I asked to amend the booking and had no issue paying any amendment fee, but no, your call handler flat and bluntly informed me it was to late to amend and nothing could be done. I even had cancellation insurance with you, but that was useless as i was neither ill, nor was the flight cancelled!!!!. So after over a decade of using you, I will never ever use or book through you again. Indeed I will be informing all travelling parties across my organisation, worldwide of this debacle and to avoid your services at all costs. Considering that's about 2000+ people, I have no doubt you'll feel an impact! So much for customer loyalty. Pathetic service program.... "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GARY - 17 December 2022
" Smooth rental experience "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JO - 17 December 2022
" I did not use the car I reserved with you because of insurance confusion. I tried to cancel but could not get through to Auto Europe to do so. I ATE the cost of and extra car because of this. I will NEVER use your service again because it is too difficult to get to customer service. I waited forever online to get thru, finally I did and it connected to "nothing." This happened on several occasions when trying to reverse things. I'm very unhappy. "
" I was happy with Europcar and very unhappy with Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROGER - 16 December 2022
" Good. Pity invoices were in Spani9sh "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by COLLETTE - 15 December 2022
" Will definitely use again "
" Easy online booking, competitive pricing and easy pick up/drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 15 December 2022
" All was perfect. "
" Very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by STEPHEN - 15 December 2022
" Booking was straightforward. "
" Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by HELEN - 14 December 2022
" Easy and quick. "
" Easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DENNIS - 14 December 2022
" Glad we hired a car as it made things very easy "
" everything went very smoothly and the assistant was very efficient and helpful. Car was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 14 December 2022
" I loved the car which was brand new We are even intending to buy an MG ZS now "
" The staff member was extremely helpful and even brought the car to me as I have arthritis and use a stick More than happy with this service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMIR - 13 December 2022
" Given a very badly damaged car , old car at least 6 years old "
" First car given full of damage , given another car , damage was just as bad they did not have any more cars as it was already late in the evening we took it and took pictures and video of damage, told we gave it back ok, but now money taken from our credit card waiting to find out why "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DUNCAN - 13 December 2022
" See above "
" As I had an early flight, I returned the car before the normal working day started. Foolishly, I left my phone in the car. In the first instance it was not possible to speak to anyone at Stansted airport, instead my wife, who reported it, had to go through a call centre where they appear to work from a script that doesn't allow the flexibility to deal with specific issues. (I've had this problem before when I hired a car from yourselves and wanted to extend the hire period. I was given conflicting information.) She eventually spoke to a person called James Beattie who was very helpful in sorting out my error. However, whoever first discovered my phone must also be thanked for their honesty. A potentially expensive mistake was quickly and efficiently dealt with by the staff at Stansted, many thanks. Duncan Carter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARK - 13 December 2022
" . "
" No-one available to check car on return. 3 days later still no email from Hertz confirming everything is OK. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BASINGSTOKE, GB - Reviewed by FARHAD - 13 December 2022
" Very happy. "
" Fantastic, very fast to get the car (got a free upgrade too). Quick drop off and even got dropped to the station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ADRIAN - 12 December 2022
" See above "
" Although booking, collection and dropping off of the vehicle was excellent. I was disappointed with the performance of the vehicle, it was quite sluggish, the steering wasn't easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by KATHERINE - 12 December 2022
" Great. Easy to pick up and at drop-off. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STEPHEN - 12 December 2022
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SARAH - 12 December 2022
" Tried too much on up sell "
" Charged extra fee not expecting nor was it explained to me "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by GERRY - 09 December 2022
" All very smooth "
" Very friendly at Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAYMOND - 09 December 2022
" Absolutely seamless. Awesome staff. Small problem overcome very quickly and helpfully. Would not hesitate to book again . "
" Absolutely seamless. Awesome staff. Small problem overcome very quickly and helpfully. Would not hesitate to book again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 08 December 2022
" The check- in was prolonged because only one member of staff was taking details and the couple being attended to were travelling to the Midlands and needed a standard or hybrid vehicle. They had ordered one but there was not one at the depot and it took them a long time to persuade the receptionist and her line manager to arrange for one to be delivered - during which time we just had to wait. "
" The only potential problem (but which was not an issue for us) was that having ordered an internal combustion Astra, the only cars available were all electric. As we were only travelling about 40 miles, this was not an issue but had we anticipated long distance travel it could have resulted in disruption. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VANESSA - 07 December 2022
" All good "
" Quick shuttle, pick up and drop off. Friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 07 December 2022
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 07 December 2022
" Straight forward booking. Fair price. Good clean vehicle. Friendly staff. What more could you ask for. "
" Better experience all round than with other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANNE - 06 December 2022
" All went well "
" Good car, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by SHARON - 06 December 2022
" Please see above "
" It is your website that is not as good as it coudl be - I found out how to log on and set up and account eventually but it is not clear and when I went back in this week to hire another car it didn;t recognise my password - nor was the function of sending yuou a new one working (I tried several times) so in the end I have just had to do it as a new customer. Apart from that it has been brilliant so far "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 06 December 2022
" As above, very happy. "
" Very quick collection which we all like, friendly and efficient. Car was perfect. And drop off equally friendly and efficient. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILES - 06 December 2022
" Excellent car hire arrangements in a new set of buildings well designed for manageability. "
" Don at Reception is first class, with a friendly and efficient manner. and he remembered me from my previous client booking. Very impressive. Lovely new car that was a pleasure to drive. Very quick process of collection. Garage more crowded on Saturday morning return which delayed return speed somewhat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAMELA - 05 December 2022
" Car was ok but the staff were amazing "
" The car had a ticking sound from the engine my husband says may be fan belt! The staff were really nice and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ANDREW - 05 December 2022
" Ok. Except from wiper blades - which were dangerous "
" Car wiperblades were is dire need of replacement. Undriveable in the rain "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by ALISON - 04 December 2022
" C "
" X "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 04 December 2022
" All very good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by KRISTIAN - 04 December 2022
" very slick, no fuss hire arrangement. "
" couldnt have worked better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TETSUO - 03 December 2022
" Booking easy and quick response "
" easy as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLIE - 02 December 2022
" Website clear and informative. "
" Some damage to car at pick up was not mentioned on paperwork. Staff friendly. I would suggest a brief written summary of car operation for consultation, e.g. we could not find how to operate the air on to desist the screen. It turned out to be part of the radio operating screen. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by DAVID - 02 December 2022
" AVIS is my preferred partner for car rentals and always meet and even exceed my expectations. Staff are friendly, helpful and efficient. "
" Very smooth process from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JENNIFER - 02 December 2022
" Extras not too expensive "
" Reasonably priced. Friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SAADAT - 01 December 2022
" Very good and I use europcar in future. "
" I am very happy with the service and personal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 30 November 2022
" Great little car, pickup could be better. "
" Suggest signage with Keddy written on it is installed at the Europecar desk so renters know with which hire company to queue. Also only one person on the desk when I arrived and 8 renters waiting so took 50 minutes to get vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRISTINE - 29 November 2022
" Great service from start to finish and great value too! "
" Great service great staff great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by BRENT - 29 November 2022
" Overall good experience and no complaints. "
" Staff were extremely friendly and helpful. The car had a few scratches which were correctly highlighted, clean and roadworthy. Didn't encounter any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - 29 November 2022
" Have been using AE for many years now and always great service and prices. "
" Slight delay on collecting vehicle due to computer issues and car shortage. However, SIXT upgraded my vehicle by several classes and I was extremely happy with the service and the car. Probably my favourite rental Company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LORRAINE - 29 November 2022
" Excellent Service "
" Collected from Gatwick airport and took back to Stansted Airport all staff were very helpful and friendly- great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIPPA - 28 November 2022
" Disappointing, please read experience above "
" On arrival at Gatwick, found I had lost documents whilst travelling. Could not add my husband as 2and driver, so had to re book a car at the desk costing us a further £400! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IAN - 27 November 2022
" Youve charged me £38 on the face if it - rip off ! "
" Nothing wrong with Avis but why did you charge us £122 when Avis say it should be £84. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LINDA - 25 November 2022
" It took an hour to get the car from landing due mainly to "paperwork" issues. The car wasn't very clean inside and the car made a very tinny sound on uneven surfaces. A great shame as we have used Athol in the Isle of Man many times before when the service and car have been faultless. "
" The service provided by the counter staff was very good but he did not have our voucher on the system. He did very well to resolve the matter. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by M. - 24 November 2022
" Comparison of rates very helpful and usually get vehicle chosen. "
" Rental was seamless and would have no problem renting again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 23 November 2022
" All great "
" Really good. My only gripe was that there was dirt (sneeze stains) on the driving wheel which was gross. But everything else was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANCING, GB - Reviewed by DAVID - 22 November 2022
" Overall excellent. "
" Patz who looked after us on arrival to collect the car was an outstanding representative. Also the guy who received the car on return was also a terrific rep. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - 21 November 2022
" Tot brill "
" Best car hire experience in 30 years!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 21 November 2022
" I have rented from Auto Europe many times before. In fact I am now renting another car through from Europcar through Auto Europe and this is the fourth time I rent through Auto Europe in the last 6 months. "
" One of the tires of the car leaked air. I believe that it was so before Hertz gave me the car. The car had no spare tire. I had to take the car to tire repair and wasted 4 hours of my time. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JOHN - 21 November 2022
" Already left comments on Trustpilot, but probably will not use both AuroEurope and Europcar again. "
" 1. Very good cost initially, until I picked the car up and then I had to pay significantly more than the car rental to insure. 2. Very good staff at the counter, but they kept getting the final cost wrong. 3. Car was nice, but had major issues. The back window had a broekn seal, so the rain piured in; The windscreen wipers clearly needed replacement; the window screen had a big chip in it - these would be MOT fails. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by GILLIAN - 20 November 2022
" Really great staff "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RAMI FADLO - 19 November 2022
" Very satisfied by staff and vehicle Smooth collection and drop off "
" Very helpful and easy smooth procedure receiving the car and dropping it back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMANDA - 19 November 2022
" All as expected... "
" No problems.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by LINDA - 18 November 2022
" Unfortunately Autoeurope were unable to resolve our issue with Keddy whom we will avoid using in the future due to their lack of customer service "
" My wife was mis sold additional cover not required or requested and not explained by the Keddy rep. We are still waiting for this to be resolved. It was impossible to resolve the issue during the rental and we are now waiting for this to be resolved "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GRAHAM - 18 November 2022
" Easy to book online. Good choice of vehicles. Reasonably priced. Will use again. "
" Staff at pick up and drop off helpful and friendly. Clean car. On Airport. Would use Europcar again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JOHN - 17 November 2022
" Easy to navigate site and easy to choose the vehicle I wanted as well as amend booking when I needed to. "
" No issues other than the wait to get the bus from terminal to Car Rental Village "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 17 November 2022
" Cost effective, easy to use "
" Cost effective, easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 16 November 2022
" Time Wasting, Disorganised internal systems, "
" I arrived to pick up car and europcar had me on a watchlist I had sorted out this with them the month before this should not have happened it wased 1 hour of my time plus I had to call Europcar myself which took 20 mins the staff were boisy whilst I was talking,I find the internal systems of Europcar to be useless,they once got my email wrong because they didn't listen to what I said and they should not have had me on any watchlist,when I rent again over yourselves if it is Europcar I will probably look elsewhere "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by BRIAN - 15 November 2022
" Europcar have let themselves down "
" took nearly an hour from arriving to leaving.First car assigned to me had what I considered damaged .This damage was not recorded on the hire sheet.It was dark when I picked up the car .When I brought out the representitve he agreed that it was very obvious damage. I quoted saying that if I had brought a vehicle with damage to this extent the cost would have been expensive.Damage was deep scratches from front wing through to the rear wing.Damage was also on the roof edge all the way along.Another vehicle was assigned to me was checked with unrecorded damage which again was reported.The time from arrival to leaving was unacceptable to me "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PHILIP - 15 November 2022
" I consistently get the best price by using Auto Europe. Despite being encouraged to book direct by all the major providers they never come close to matching the price from Auto Europe, even when they have promotional offers! "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 15 November 2022
" Europcar were great. A beautiful car - and brand new too. Very efficient with fuel. The check in experience was very friendly and efficient. Returning was simply, park, drop and go... "
" Europcar were great. A beautiful car - and brand new too. Very efficient with fuel. The check in experience was very friendly and efficient. Returning was simply, park, drop and go... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DARTFORD, GB - Reviewed by JULIE - 14 November 2022
" The experience went very smoothly and I would thoroughly recommend. "
" It was so simple and easy. The staff were so helpful too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMANDA - 13 November 2022
" Pick up and drop were very efficient. The car was better than expected and I had no problems with it. "
" All the staff were very pleasant.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by KEITH - 12 November 2022
" Unsatisfactory, especially as I could have been told about the change of pick up / drop off much sooner. "
" Car pick up location was changed at the last minute which was very inconvenient. Also I had to return the care to the same location which was 3 miles from the railway station. When I queried it I was told to get a taxi or an Uber!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARRY - 11 November 2022
" When we picked up the car there was a power outage at the pick up point... meant some delay. We enjoyed the car very much! When we dropped it off Zamia could not have been more kind or professional. A great service and hats off to him! He also found out wallet that we had left in the front compartment (oops) saved the day for us! Thank you very much! "
" Keddy was friendly! Very new and just learning the ropes but ever so friendly. I always do feel so sorry for the sales team having to sell ( "encourage") upgrades. If we had wanted a larger vehicle we would have booked one. the Corsa was absolutely fine for us and our needs for the 5 days. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ADRIAN - 10 November 2022
" The Autoeurope booking experience was OK but dealing with Europcar has been a nightmare, I will never use them again. "
" Europcar have charged me £59.95 for a satellite navigation system which they did not supply (the vehicle had one built in so there was no need for a separate one). I currently have a case open with Europcar customer service about this but it has been a week now and they still haven't refunded me. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by KAY LOUISE - 10 November 2022
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 10 November 2022
" No issues - quick and easy collection and drop off. Good car in good overall condition. "
" No issues - quick and easy collection and drop off. Good car in good overall condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SAMUEL - 09 November 2022
" Lovely staff and easy process "
" Very good. Car wasn't great, bit old, but very drivable "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ATHANASIOS - 09 November 2022
" The deposit is still kept by hertz. "
" There was no personnel in drop off site. I had to go in and deliver the keys back without a check of the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ANDREW - 09 November 2022
" See above. "
" Took literally 1 hour to collect - even after pre completing all documents and downloading the app. Rear windscreen wiper was literally missing. "Home" favourite on the SatNav took me to a random place, that cost me 10 pounds as it took me into a pay drop off area, twice. Making me literally have to sprint for my flight. I would like the 10 pounds refunded please. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by KAYLEIGH - 09 November 2022
" Spoke with a gentleman on the phone who was helpful to try to help fix our issue but hertz were vile and would not help us out. "
" Disgusted with the customer service provided by Hertz and will never use again. Was not able to get the car because I booked it on my husbands card, which if I couldn't pay at the deposit on it, should not have been accepted to make the booking. their system wouldn't take my debit card and they wouldn't let me change the driver to my husband so we will be putting a claim in for a full refund as we did not have the prepaid car. The hertz representative was rude and obnoxious "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PANCRAZIO - 08 November 2022
" Great little car in great condition, all went well, thanks! "
" I found them professional and pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAHAM - 08 November 2022
" Very good , staff helpful. "
" Very good , staff helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 07 November 2022
" Good "
" Efficient , prompt, no problems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GEOFFREY - 07 November 2022
" Collection staff not very good "
" Not happy with first vehicle offered as had scratches which were not recorded and the vehicle was due for mot "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PRESTON, GB - Reviewed by PHILIP - 06 November 2022
" Good service let down by the smell in the car. "
" It was fine in every respect apart from the car had been smoked in and had a heavy smell of stale smoke. I was upgraded due to availability which was nice, but probably resulted in using more fuel. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ISLE OF MAN, GB - Reviewed by ANDREW - 04 November 2022
" Rip off company "
" Charged an extra £105 on arrival at airport. This was not advertised and left me feeling ripped off. Never be renting a car again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 04 November 2022
" Easy! "
" Very good except for shuttle delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 04 November 2022
" Very happy from start to finish. "
" Surprised that all car hire companies, including Sixt have dramatically increased prices since covid. Why? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HASAN - 03 November 2022
" Overall very good 0 "
" Very Satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ESAYAS - 03 November 2022
" Anonymous "
" Your staff member who I dealt with when I came to collect the car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VIRGINIA - 03 November 2022
" Excellent from booking to dropping off car.Highly recommend. "
" Friendly staff quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAM - 02 November 2022
" I've always used Autoeurope for car rental due to their excellent service. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 02 November 2022
" Would recommend Autoeurope "
" Superb customer service for pick up and drop off. Very quick and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 02 November 2022
" This was the best price option when I booked and I think the vehicle condition reflected this. "
" There were problems with the collection not being on the local agents system and it took some time before the vehicle was ready. The staff were very good and committed to sorting it out. The vehicle transmission was very noisy, especially in first gear. The car was not pristine on the outside with many scratches, the rear parcel shelf was missing and the radio control knob had lost its insert. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by PAUL - 31 October 2022
" as above "
" All went very smoothly - a bit more information at the handover about what damage is chargeable and what isn't would be good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SONIA - 30 October 2022
" 1 "
" 1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CLAIRE - 29 October 2022
" I liked the car i was given, a Mini Cooper, however i was very exasperated trying to contact someone at Customer Service who could help when the dashboard warning light came on. "
" When i first picked up the vehicle it was very difficult to photograph existing scratches & dents due to the weather conditions so i went in to advise the counter staff who was unable to leave the counter & come out to the car as no one else was on the counter. Then the following day an amber warning light 'headlight vertical control arm failure' appeared on the dashboard & I spent 2 hours making 8 phone calls attempting to contact staff at Manchester airport. I gave up & sent an email & received a reply later from Chris Arienne Ables of customer service telling me to take the car to my nearest Europcar station which was 20 miles away! I was not able to do this. Eventually I got another email from Tom Whalley & the situation was dealt with efficiently. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by WING TUNG PETER - 29 October 2022
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by IAN - 27 October 2022
" Still waiting for my refund. "
" They have taken £800 from my account and I am still waiting for them to repay this. There was no damage to the car so they have no reason to keep any of this. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 27 October 2022
" See comments above "
" Car originally chosen was too small, we were advised. Then had to pay an extra £50 per day for 4 days for a bigger upgrade. This wasn't budgeted for and had never happened with any previous rental. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 26 October 2022
" What's the difference? Auto Europe and Europe car? "
" Good staff, fair price. However The car was dirty; it had been sprayed but bird poo was still all over including on doors, handles and windows. A real disappointment and I put my hands in it whilst getting luggage onto the car, first off didn't know what it was and then saw more and more. Actually a horrible way to start our experience. Alison "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ISLE OF MAN, GB - Reviewed by JONATHAN - 25 October 2022
" Would of preferred an automatic "
" Great on site at airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PATRICIA - 25 October 2022
" Please see above comments "
" Sixt were very good in terms of efficiency of desk service personnel, directions to collect the car and return it and the personnel checking it back in. However the car itself, a Peugeot 308 was not the car I ordered, being a Renault. The car was much bigger than I had anticipated and putting the car into reverse is an illustration of awful design. Extremely difficult to drive and I gave this feedback to the person checking in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PAUL - 25 October 2022
" Excellent and good value "
" Everything was very good indeed. A perfect rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUCY - 24 October 2022
" See above. The wrong child seat was also provided. "
" I paid extra for a terminal pick-up as I was travelling with a young child and a pushchair. Unfortunately this didn't exist and I had to get a shuttle bus. You need to stop advertising a terminal pick-up as this doesn't currently exist. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by STEPHEN - 22 October 2022
" Basically I was ripped off paying more to you than the car hire - the insurance level with Budget is £1500 not £1000 as you state so I had to insure the vehicle with Budget with no excess. "
" Budget staff member on returning the car vehicle was very good, so well done to him a credit to Budget. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by ADAM - 21 October 2022
" Speedy collection and easy drop off - great :) "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAVID - 20 October 2022
" Very smooth and unlike some car hire companies no microscopic examination of the car when it was returned. "
" Overall very good but tank was not totally full even though paperwork said it was. Also there was a mark on the front passenger door that should have been detailed when we picked the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ERICK - 20 October 2022
" Excellent Check in process "
" Excellent check in customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARK - 20 October 2022
" Everything worked as expected "
" Good car at the right price, we got what it said on the tin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FRANCESCO - 20 October 2022
" Excellent "
" Simple, convenient and efficient.⁷ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ZEESHAN - 19 October 2022
" I was given a faulty car, its fuel gauge was not right and despite of me attempting to refuel, it wont accept feul and still i was charged fuel charges. I contacted customer services, no phone number to ring, poor chat support, with no follow up as promised. The customer service advsior had poor grammer of english with no acknoeldgement of what i have wirtten and receipt that i had attached of my 2 refeuling attempts. Assumption that i retruend my at 1130 pm though it was estimated time of return at the time of booking. Ultimately got my problem resolved via advisor who gave me the car at newcastle airport. I live in UK, but the whole experience was worse than a thirsd world country. I feel ashamed to use your service and wouldnt ever again. "
" I was given a faulty car, its fuel gauge was not right and despite of me attempting to refuel, it wont accept feul and still i was charged fuel charges. I contacted customer services, no phone number to ring, poor chat support, with no follow up as promised. The customer service advsior had poor grammer of english with no acknoeldgement of what i have wirtten and receipt that i had attached of my 2 refeuling attempts. Assumption that i retruend my at 1130 pm though it was estimated time of return at the time of booking. Ultimately got my problem resolved via advisor who gave me the car at newcastle airport. I live in UK, but the whole experience was worse than a thirsd world country. I feel ashamed to use your service and wouldnt ever again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ALGIS - 19 October 2022
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAPHNE - 19 October 2022
" Slight issue with drop off as car was 3/4 full when we picked it up but paperwork said full . Luckily I had taken a photo . Very friendly staff "
" Easy pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 18 October 2022
" Auto Europe is my 'go to' car rental broker, owing to both good pricing and fully flexible bookings. "
" A very positive experience with Budget (Euston Station branch). Quick and efficient vehicle pick-up and return, friendly staff, and no unwanted sales pitches. I will return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GEOFFREY - 18 October 2022
" O "
" Counter staff tried to sell me collision damage waiver at a daily rate when I had already bought this. Said would have to ringfence £800 from my account which they did but no problem since it was not deducted. Left feeling it was a bit of a con "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by MICHAEL - 18 October 2022
" Please see above section 3. "
" The only reason that i have down graded the score is that the car did not have a full fuel tank on pick-up. But was expected to be returned full! I took pictures of the fuel gauge as i left the EMA site but staff were not interested when i returned the vehicle. Saying the i needed to highlight the issue at pick-up prior to leaving. I did not notice the lack of fuel until i had left, hence the photos has i was on the M1. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by TIMOTHY - 18 October 2022
" Found autoeurope had the best prices,easy to arrange hire. Also when compared with other intermediaries AE were best for giving damage waiver insurance free, where other firms charge extra. "
" Transaction went perfectly well with autoeurope,not too impressed with the process for returning the car on a Sunday when Hertz closed "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by STUART - 17 October 2022
" I can't change "very likely" to very unlikely in the box above. The car hire business is corrupt, lies, misleads and misinforms it's customers and I don't ever want to hire a car from you again. "
" When I bought additional insurance on the website I thought I had 100% insurance cover. When I picked the car up I was told I needed to pay £32 a day extra for full insurance. This is typical of the misleading selling of car hire present throughout the car hire business. I have never come across any other business that is allowed to mislead customers in this obscene way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by HELENA - 17 October 2022
" Auto Europe provides an clear overview of all car rental available, packages and very easy bookings! "
" Excellent service, customer service and car in perfect conditions! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 16 October 2022
" What I like is that you can hire a car and pay for everything so you don't get ripped off by the car hire companies for extra insurance "
" Fast easy and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STUART - 15 October 2022
" The driver window in the car was not sealing but I reported this to the lady on arrival "
" Cameron was extremely attentive and as a management trainee was showing his calibre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ALAN - 15 October 2022
" As above "
" Good value and customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 15 October 2022
" Autoeurope is always my first choice for car hire selection. So t we're very efficient and helpful. "
" Friendly and helpful reception staff, shuttle bus drivers and staff at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANTERBURY, GB - Reviewed by BRIAN - 14 October 2022
" @ "
" Liam on arrival to pick up the car had everything ready to go before I arrived and I was away in no time. My return was likewise courteous and quick and unfortunately I'm unable to remember the ladies name. Very satisfied with my service. Cheers, Brian "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CHARLES - 14 October 2022
" Needs to be updated as not in the airport "
" Advertised as in the airport. The enterprise desk didn't want to know. the pickup was about 1/2 mile. My wife is disabled, and I had to drive back to the airport to pick her up, incurring a £4 charge. There was not even a sign for Keddy. Very confusing. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 14 October 2022
" Upgrade was welcome as booked car not ready at pick up. "
" Rental prices are much more than 2yrs ago. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by VERED - 14 October 2022
" The experience above made me very unhappy with Hertz. "
" I had a flat tyre. I called the support number provided and was advised to get the tyre changed and was assured that I would be able to claim a refund. Hertz are currently refusing to refund the cost. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by AILEEN - 12 October 2022
" See above "
" I am awaiting a response from customer services as I have been sent photos showing the car was damaged when I returned it. I am disputing this as I checked the car on arrival and there was no damage other than that already reported. This is causing me considerable concern as I await the outcome of my complaint to customer services and the return of my deposit. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by KEVIN - 12 October 2022
" Good booking experience at fairly short notice, price not too bad. "
" Europcar agent persistently tried to upsell - automatic, car with Satnav, insurance, full tank etc. Even tried scare tactics regarding cost of recovery (and the car already had Satnav that they tried to sell as an extra!). I suspect the desk staff are pressured to upsell but it is shameful. The car itself was somewhat old, high mileage and had lots of damage although it was fine in the end. Outside staff were really good. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by COLIN - 11 October 2022
" The clutch was a problem starting off in gear and going up hill the clutch was sleeping "
" The staff was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ERNEST - 09 October 2022
" Excellent service, good car and good service "
" Excellent service, always love renting from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 08 October 2022
" Autocar are good to deal with but the disconnect with the actual hire companies and their instance to pressure sell upgrade's and 'extra' Insurrance is bad. Why is full insurance then not covering things like wheels, tyres and roofs for crist sake "
" Paid extra for a vehicle with built in Sat Nav. Sat Nav did not work, it would not locate the car's position or provide directions. Had to use my phone for navigation. Also the pressure sell on 'upgrades' and insurance and pushing to take out extra cover over the full insurance from AutoEurope, comments like 'you will be out of pocket' 'have pay and then need to claim back' is using 'pressure selling' tactic's and can be dishonest. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by NEIL - 07 October 2022
" The most annoying aspect was that the original car displayed was a Kia Sportage on the Autoeuro website and quotation for a large car to take 5 people and 3 pieces of luggage, but the car I was offered was smaller and I had to pay an additional £120 on top for the size of car I thought I had booked. Also if I had advanced booked a satnav (I had brought along my own) I would have found I had wasted my money as the car had one already built in. "
" The person I saw was very polite and well trained in sales techniques. I was surprised nobody was there to receive my car as I thought this was covered to 10pm, and I felt a bit uncomfortable with the procedure of leaving it without it being checked over. However, that aspect went well. The car itself was very good though - I may even consider it for my next personal one! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by THEVASAGAYAM - 07 October 2022
" The entire process from booking to drop off was smooth. The staff were very courteous and efficient in the way they dealt with the client "
" The entire process from booking to drop off was smooth. The staff were very courteous and efficient in the way they dealt with the client "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHEE KWAN - 07 October 2022
" Good. "
" Initially they told us to pay for an upgrade as the car we book was unavailable. The cost to upgrade was double the price of the whole rental. After much discussion with the manager, he tried his best to offer me the same car which was not collected by another customer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by ROWAN - 07 October 2022
" The website is quick and easy to use. the required information was clear and straightforward. What more can you ask for. "
" A higher spec car than expected was provided. Pick and drop off were quick and simple, with no unexpected delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by GEORGINA - 07 October 2022
" See above Still waiting for my deposit back 5 days later. "
" Unfortunately dropping off wasn't a great experience. Man from kwik fit was dismissive I didn't receive a receipt. It is now Friday and I have not received my deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 06 October 2022
" Always gets me the best price, sign up for a discount. "
" Easy collection and return. Vehicle has 15,000 miles on the clock but in good condition and very clean. Signage at Gatwick car rental centre not clear but no issue finding Europcar desk for Keddy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLOUCESTER, GB - Reviewed by CLARE - 06 October 2022
" Really easy and efficient. Lovely staff "
" The first car had a fault and immediately and quickly I was given a replacement. My only criticism of this was the overuse of air freshener which made me feel unwell presumably because the steering wheel was strongly smelling of tabaco, it left my hands smelling unpleasant (previous user). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by STUART - 05 October 2022
" EASY PROCESS "
" PROFESSIONAL STAFF "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by ANGELA - 05 October 2022
" The staff at the airport reception were incredibly friendly and helpful and gave us the best impression of the Isle of Man and got our visit off to a flying start "
" The staff at the airport reception were incredibly helpful and friendly and got the visit to the Isle of Man off to a great start. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
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