AUTO EUROPE UNITED ARAB EMIRATES Car Rental Reviews

DUBAI, AE - Reviewed by ROBERT - 13 August 2025

" Simple experience to book the car. No complaints. "

" All was prepared and ready for when I arrived. Friendly staff and the car was clean and well presented. No complaints. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by RYLE - 29 June 2025

" You never get the car you book and the categorisation is random based on provider. Left to luck of the draw i.e. what car is available, desk agent moods, etc. "

" Booked a car advertised but not part of the current fleet. Categorisation of vehicles in group not accurate luckily upgraded by local staff as vehicle was not available "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ABU DHABI, AE - Reviewed by AUREL DOREL - 06 May 2025

" I do not recommend the experience with auto europe to anyone ..... lack of communication "

" I do not recommend the experience with auto europe to anyone ..... lack of communication "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 2

DUBAI, AE - Reviewed by SHANAVAS - 06 May 2025

" Yes definitely recommend auto europe "

" Smooth sailing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by KHAMIS - 24 April 2025

" The car was in good condition almost new. However, the pick or drop the care was very stressful. There was no one at the aiprt despite booking the car for over a month earlier. I had to call different people and waited for almost 45 minutes (messed up my holiday plan). The fuel tank was not full as agreed. The person dropped the car asked for 50EAD instead of 20. They just need to improve their customer service to be on the same level as other providers. "

" The car was good and new. But pick up and drop was a nightmare. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by KHALID - 12 March 2025

" Excellent as usual "

" Thirty we're really good and the car was fairly new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by JASON - 06 March 2025

" Auto Europe is reliable but sadly the same can't always be said for the vendor "

" Took 45 minutes, no idea why, I had pre booked and pre paid. Then sent to car park where chaos was the order of the day. Waited with a small army of people in the heat for almost an hour for a car to finally show up. No apology as this is obviously the norm. Same chaos on drop off. No one to receive car or sign off. Total shambles "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by DANISH - 27 February 2025

" . "

" Very easy to book "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ROHAN - 18 February 2025

" Booking the rental car was easy! "

" Shocking experience picking up a car from Dubai Airport, its very disorganised and chaotic. I had to get a taxi from T3 to T1 because there isnt a Budget office in T3. Then I had join a massive queue for the Budget desk at T1 arrivals, after being verified and signing the docs I had to then make my way to T1 departure - only to wait even more for them to handover my rental car. The whole process took nearly 3 hours!!! Massive disappointment considering its Dubai Int airport and would expect better process "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by NEIL - 04 February 2025

" I'm disappointed that Auto Europe are not prepared to help me with the damage dispute so would not use them again for that reason. Other than than that the service was OK. "

" Picking up the car took almost an hour at the desk in the terminal (most of the time queuing) plus another 20 mins at the pick-up desk by the car park. They had emailed a link to pre-register a few days earlier which I completed and thought that would make the process quicker but they didn't even use that system so I'm not sure why they bothered emailing it to me. During the rental I did some minor damage to the car not involving any other vehicles. On drop-off they said I needed a police report but didn't explain why and they didn't tell me that there was a Dubai Police app that I could have used to file a report. Had I known that I would have done that straight away while still in the airport. They also insisted that without the report I'm liable for the full cost of the damage rather than the excess (an argument which is still ongoing). "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by WALEED - 15 January 2025

" I was charged 220 dirhams for parking in MALL parking lot, which was not specified, which in the invoice and when explaining that it should've been removed because I did not park there, I exited immediately in less than two minutes where the supervisor said I would not be charged as it was a mistake I did not receive any response or reply to my email to remove that fee. "

" I was charged 220 dirhams for parking in MALL parking lot, which was not specified, which in the invoice and when explaining that it should've been removed because I did not park there, I exited immediately in less than two minutes where the supervisor said I would not be charged as it was a mistake I did not receive any response or reply to my email to remove that fee. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by MUHAMMAD - 15 January 2025

" Excellent service. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by SAMER - 11 January 2025

" Given a old, damaged and high milage car "

" High mileage car given with so many scratches, dents and peeling off paint work. Very old model also. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SHARJAH, AE - Reviewed by LARS - 06 January 2025

" Ok "

" Very long wait for pick up and unclear drop off. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by ANDREW - 11 November 2024

" Overall ok but not the best rental experience. "

" The car had quite a lot of marks and damage on collection. It was not full of fuel as indicated on the rental agreement. Approx 3/5 tank. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by DANIEL - 27 October 2024

" I feel like i have been conned. "

" They charged me anextra £80 for the car seat (which was broken) when I had already included it in the booking. I selected pick up from Dubai terminal 3 and they are not even in the airport. You need to get a shuttle to their office. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ABU DHABI, AE - Reviewed by IBRAHIM - 27 August 2024

" When there's a problem they don't help "

" Poor I had to wait over 2 hours fo me car when it came it was in poor condition not most panels were damaged car never drove properly felt unsafe toe drive when I complained it took them 2 days to replace the car I had to use a taxi for 2 days which cost me a lot of money I told them to take the car I don't want it very unhappy I feel they should refund me my loss "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by ABU-BAKAR - 15 August 2024

" Auto Europe are a third party. However, Budget blocked far more for a deposit then Auto Europe specified they would. This is misleading. Auto Europe should also advise of distance between collection and pick up locations as I had to incur additional transfer costs. "

" Upon arriving, we had to take an additional taxi to the collection point at a cost of 5 pounds as they were based in a different terminal. When we reached the collection point, we had to wait for OVER ONE HOUR as there was only one member of staff present and she appeared to be untrained. At the end of the rental, Budget are claiming that there is tyre and alloy damage to their vehicle, which they will no doubt try to make as much money as possible. The vehicle itself was an upgrade, but only because they had run out of cars. It reeked of cigarette smoke and not been cleaned. To add insult to injury, I had to pay a taxi fair if ten pounds to return to Terminal 3. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

ABU DHABI, AE - Reviewed by MOHAMED - 22 May 2024

" Auto europe seems to not have explained to Dollar that you offer Zero excess contracts on behalf of Dollar, or dollar was just trying to wing it to flog extra insurance on me. whichever the case, I should not be put in this situation at Dollar desk. "

" I arrived at the Dollar desk at 7:30am for a booking starting 08:30am. They religiously made me wait 1 hour until 08:30am to even look at the booking. Later I found out that a staff shift change happened in that hour, hence the reluctancy to deal with my reservation close to shift ending. The Staff tried to change contract terms and tried to apply an excess on my Zero-excess rental. They were very insistent. They also applied a deposit of AED 3000. The car booked was not available so they gave me a smaller car instead. I had guests to take with me and the whole rental was to fit us all with luggage. clearly this changed our plan and we had to spend considerable additional money on taxis...etc On returning the car, no space to park the car, kept going in a loop. 3 staff members in the Dollar cabin and none of them cared to come out and assist. overall, not a good experience. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

DUBAI, AE - Reviewed by BRUCE - 10 April 2024

" Have used Auto Europe for many years and continue to provide a great service "

" Easy process for picking up. Was little busier when returning but all went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MUHAMMAD - 06 March 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by IFEOLUWA - 06 March 2024

" Thank you for providing an hassle-free service "

" The car was perfect and the service was really good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MIGUEL - 17 February 2024

" NA "

" Check in was far from a pleasant experience. Despite being the only ones at the Budget office and having submitted the required documentation in advance (early check in), it took more than 45min (!) to get the process done. Surreal "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by MICHAEL HEINRICH STEPHAN - 05 February 2024

" Easy to use and good prices "

" Very efficient, good pick up and drop off service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ARSALAN - 26 January 2024

" Pleasent experiance from start to finish "

" It was a pleasant experience from picking up the car to dropping it off, it took a while to hand over the car back to the staff at the end of rental , and also I wasn't made aware that the deposit amount is blocked for 21days, i only found out at the end of my rental period. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by LATIF - 06 January 2024

" No clarification regarding extra charges !! "

" Hidden charges . Had to wait an hour for vehicle to be brought to my terminal. My return flight was an early morning flight . I was told would be extra charge for out of hours collection !! I will not use this company again !! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 6

DUBAI, AE - Reviewed by DAVID - 03 January 2024

" They help with the problem that Goldcar caused. After Goldcar just annoyed it. "

" Rude check in staff and it was not only me that experience it, paperwork not ready. Drop off is a joke they check the car in the airport carpark lighting not all that great and say they will check properly later on. The cars are already scuffed so take a lot of pictures of the car when you get it and take it back, also Not a full tank the petrol. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by ROBERT - 01 December 2023

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ANDREW - 29 November 2023

" would recommend "

" The only issue was that there was a queue at the desk and a wait for the car, but the staff worked as hard as they could when a large group of customers had arrived at the same time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by RAHIM - 22 November 2023

" Very smooth no hassles excellent overall experience "

" Friendly and efficient. Everything was prepared and ready for when I arrived "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by SAMER - 18 November 2023

" Excellent value by AutoEurpe and Avis with quick turnaround time at both pickup and return of car "

" Very much appreciate the free upgrade I was given and fast service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by ERIC - 17 October 2023

" Good overall service at a competitive rate "

" Good platform to hire cars. Europe Car was difficult to locate at Dubai T3 when the desk was unmanned. However, we did eventually locate the office in the car park, so not too bad. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by MICHAEL - 12 September 2023

" Happy with your service "

" It took over 30 minutes to pick hire car up, there were 3 people on duty and so very very slow. No apologies for wait or eye contact, then said car had been cancelled because I had been delayed for 24 hours due to flight being cancelled. I had phoned them to tell them which they didn't believe until I proved it on my phone. The customers in front of me said they had waited 40 minutes!!! If it hadn't been that I had already paid through you I would have told them to stuff it and gone next door to Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by ZAHID - 03 September 2023

" I don't recommend this company it made lots of lies sayign they have Kia Sportage but they don't have any in the first place "

" I was told the car will be a Kia Sportage or something Similar but I was Told they don't have any Kia Sportage in the fleet! When I went to drop the car off I had to wait 30 mins before the man came back from lunch "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by VINAY - 24 August 2023

" All rushed drop off and collection then to be told I have to wait 21 days for my deposit bearing in mind the car has been dropped off in the same condition inside and out fuel the same etc. when collecting found the car dirty windscreen really dirty inside had to wipe it down before I could drive on main roads. Rubbish left in the back and side pockets etc "

" When I arrived to collect the car was left waiting then taken to my car where I was rushed to get out and quickly checking the car missing bits like damage and dirt. The guy was not even interested to make the notes! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

ABU DHABI, AE - Reviewed by ASIF - 17 August 2023

" I ordered a mid sized SUV like a Mazda CX-5 but received a smaller compact Tiguan. Long wait to be served at collection and long wait at drop off too. They only have one computer and very busy. "

" I ordered a mid sized SUV like a Mazda CX-5 but received a smaller compact Tiguan. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

DUBAI, AE - Reviewed by EDWARD - 31 May 2023

" Efficient, reliable and convenient "

" Efficient, trust worthy and convenient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ABU DHABI, AE - Reviewed by MITUL - 18 May 2023

" False advertising "

" The car that i had prebooked was click bait and was not honoured by the carr rental company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by SERGEY - 17 April 2023

" I am very satisfied with AutoEurope's service. Thank you! "

" All is Ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by SAEED - 04 March 2023

" average costumer service in UAE and poor costumer service in UK "

" there was no instruction for picking up the car and we have to walk around . calling no you had provided (uk No) but they were washed their hand and said you have contact drives direct "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by PROFESSOR MUHAMMAD - 28 January 2023

" Very Satisfied "

" Very Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by DENISE - 25 January 2023

" As above "

" I did not pick up the car. There was no car available till much later the time I had booked. The type of car I wanted was not available. I was offered a hatchback which I am not comfortable driving and tried to charge 3000 AED for a 24 hr hire. The counter staff was completely disinterested. He could have called and told me about the car difference well in advance. Chose not to and arrogantly thought I would just accept whatever he gave me. Waste of time and money for taxis. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by PROFESSOR MUHAMMAD - 14 December 2022

" Outstanding "

" Outstanding "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by ATHANASIOS - 28 November 2022

" I NEED YOU TO ISSUE MY INVOICE!!! ATHANASIOS GRIGORIOU VAT 004558465 "

" ALL GREAT BUT I NEED YOU TO ISSUE MY INVOICE!!! ATHANASIOS GRIGORIOU VAT 004558465 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by RISHAD - 20 October 2022

" Very bad experience, being confirmed that my booking and successful, getting charged for it and later not being able to get the car! "

" The manager turned down the car that I have booked and got the confirmation for, saying that I can't get a car with Kazakhstani driver's license. Even though in my booking I have provided my information and my residency. The company gave me the approval and later the counter told me that they cannot give!? It is like a week of emailing again and again, being promised that I will get back my refund and so far I have received nothing. And the payment has been paid fully around $80 for 2 days. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by ROBERT - 31 August 2022

" Great value "

" It was ok, though difficult to park at drop off as all bays full...... "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by SHEHAB EDDIN - 27 August 2022

" My deposit has yet to be refuneded. Was charged additional compsary insurance cost on collection. Cost breakdown is still not clear as it states I am Being charged for a car seat and rental. Although I had not taken a car seat from them and I paid the rental online. They promised a breakdown of costs and deposot refund amount on email I have yet to receive it. "

" My deposit has yet to be refuneded. Was charged additional compsary insurance cost on collection. Cost breakdown is still not clear as it states I am Being charged for a car seat and rental. Although I had not taken a car seat from them and I paid the rental online. They promised a breakdown of costs and deposot refund amount on email I have yet to receive it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by IMRAN - 28 July 2022

" The car was un drivable "

" The car was a disaster to drive. When I picked it up I heard the other agent speaking to colleague that the car is not in a great condition but they still gave me the car it was an awful drive and I wasn't even told that I can return the car fo another one. We ended up not using this much I was absolutely short changed. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by ROBERT - 18 July 2022

" Easy to use - great options, good prices, and no hassles... "

" Issues with key fob/car access, but apart from that all was good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by MARAT - 30 May 2022

" All good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by CALUM - 17 May 2022

" I accidentally booked the wrong dates and was able to change online very easily. "

" Overall good experience. Wasn't clear that interrent was at the europa desk. Pickup was very slow as the wrong car was available, and we had to wait for the correct car to arrive. At drop off there were a few people waiting but no obvious queuing system as only one man was working the drop off and he didn't know who was first (understandable as he was moving between cars to check them). The desk staff weren't very helpful and just said we're collection only, drop off outside. The drop off man was very good and quick when our turn came. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by JOHN - 14 January 2022

" Overall happy "

" On arrival at the office in Dubai I was the only customer present and whilst the staff were pleasant I did feel the process could have been that bit quicker. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by HAROON - 08 December 2021

" helpful staff very courteous. "

" lovely car and great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ZUBAIR - 05 December 2021

" Mt booking was showing in their systems as modified to a different time and length, which i did not do "

" Car condition was awful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by NICHOLAS - 30 November 2021

" See comments in box 3 "

" Hard to give better ratings as I've still not had an email to confirm that there are no further charges. Can you please get back to me with this information. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ABU DHABI, AE - Reviewed by COLIN - 26 November 2021

" Extremely poor customer service, does not listen to customer at all. Takes no action to try to resolve any problem, but quite willing to try and sell you another vehicle, despite having a prepaid voucher! "

" We went to collect our car with our prepaid voucher. We were told by the representative that the voucher was not confirmed and the voucher was not valid. The guy had no customer service skills and just said we needed to contact our service provider Autocars. The service provider could not have been more helpful. She spoke to the EUROPCAR representative who did not want to know, he just kept refusing to acknowledge that we had a confirmed reservation that was prepaid. Eventually, he called someone in EUROPCAR Abu Dhabi who confirm that they actually did have a car for us. The problem was within EUROPCAR, not our supplier. Buy this time we had been waiting almost 2 hours and only changed the situation because we had instigated calls to our suppliers contact centre in the USA. We did not even receive the slightest indication of an apology from the EUROPCAR representative in the Rotana Beach Hotel. Extremely poor customer service. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by GLENN - 18 November 2021

" I think the car was a lower group than I booked "

" crappy car "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 4

ABU DHABI, AE - Reviewed by MEHTAB - 27 October 2021

" Staff were pleasant and helpful and efficient. "

" Great experience. Deposit was not excessive which put me off other companies. Car seemed to have some minor problem accelerating towards the end of week. Price a little higher than competition. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by RICHARD - 22 October 2021

" I have used autoeurope before and will no doubt use again "

" 1. Check in staff member wasn't at all friendly. 2. Had to wait for as car and when they did bring it, it was not an SUV but my flight was late and I was tired, the guy said he'd bring an SUV to my apartment the following day but I never heard anything. 3. Drop off process was unprofessional and I had to sign a blank document and be at their mercy for any additional costs.... I was charged £13 for who knows what. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by STEPHEN - 21 October 2021

" Perfection "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MOUNIR - 08 September 2021

" Very misleading "

" Avis was good, but the auto Europe contraxt was misleading. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 4

DUBAI, AE - Reviewed by TRACY - 10 January 2021

" Booking was very easy - the issue was when I went to collect the car. Budget wanted to give me a car of a lesser class than booked as the booked one wasn't available. Car not at all suitable so had to really argue to get a car that was appropriate to what was booked/suitable. Thankfully it was resolved and the Chevrolet Malibu was a great car to drive. "

" Booking was very easy - the issue was when I went to collect the car. Budget wanted to give me a car of a lesser class than booked as the booked one wasn't available. Car not at all suitable so had to really argue to get a car that was appropriate to what was booked/suitable. Thankfully it was resolved and the Chevrolet Malibu was a great car to drive. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by PARVAZ - 01 January 2021

" I was not able to pick up my car from the airport because of new regulations. I was not told about this at the time of booking or anytime leading up to the collection date. I was delayed by 3 hours and had to arrange alternative transportation. "

" I was not able to pick up my car from the airport because of new regulations. I was not told about this at the time of booking or anytime leading up to the collection date. I was delayed by 3 hours and had to arrange alternative transportation. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by CRAIG - 29 October 2020

" Collection and drop of seamless "

" Simple process with no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by JANE - 29 September 2020

" Complaint sent, didn't take car "

" Complaint sent. Didnt take car "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by ABDEL - 23 September 2020

" Reasonable service. "

" Telephone communications not easy to get through. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by HERBHAJAN - 31 August 2020

" It was the first time I've ever hired a car so I didn't know what to expect.As I got there they said that my vehicle was cancelled as I didn't recieve any email regarding the cancellation which was a disappointment. "

" Disappointed that you do not get a receipt before you leave. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by FRANCISCO - 08 July 2020

" Can't find cheaper prices anywhere. "

" Everything went smoothly, besides the fact I tried to contact them multiple times on the pick-up day without any answer. The car was very dirty outside (dusty, which is "normal" in Dubai) and very stained inside on the matts and even on the seats. There was even an old hotel key card on the glove compartment. Still great value. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ABU DHABI, AE - Reviewed by ANNE - 12 April 2020

" Booking through your website and paying in advance meant I was required to pay a much bigger security deposit. I did not have enough on my credit card. They would not accept cash so I had to pay for extra insurance to bring the deposit down. To date I have not had my deposit refunded "

" Using your website meant I had to pay a much bigger deposit than if i had booked direct. I did not have enough c "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by PETER - 20 March 2020

" Very good experience "

" Very professional and courteous collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by ABDUL MALIK - 17 March 2020

" 10 out of 10 "

" Really good service by you guys "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by DOUGLAS - 08 March 2020

" Staff were very friendly and efficient. "

" The car had numerous small dents and scratches but was otherwise very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by MUHAMMAD - 04 March 2020

" Booked nissan sentra. Given mazda 3 told it was an upgrade. Infact it was a down grade as i had tired old dirty dented car. Took the car as I had no option. This is not the first time I rented a car in Dubai but definitely this was the first experience of this sort "

" Dirty stained interior Dinged dented exterior Overall car was not clean "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

ABU DHABI, AE - Reviewed by ZUBAIR - 28 February 2020

" Quick and easy service nice new car "

" Great guys at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by AMIR - 26 February 2020

" Great price and good service "

" Hassle free transaction. Deposit of almost £1000.00 was steep for a basic car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by FOUAD - 23 February 2020

" It was a straight forward and simple "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by AHMAD - 23 February 2020

" . "

" Bad experi3nce withnstuff After i returned the car, no proof of deposit block was provided . "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

ABU DHABI, AE - Reviewed by SHUKRI OMAR ALI - 23 February 2020

" please confirm the above - why the card i used for the booking was not accepted and i had to use someone elses card and was charged. "

" everything was fine except when making the deposit of the car at the pick up point in abu dhabi they needed a master card,and not a visa debit card?If i booked the car by my visa debit card why dont they except the deposit with the same visa card.Here is a problem if someone doesnt have a master card then his holidays are ruined.i have to ring someone to come all the way to the airport and pay for me the deposit by his master card. this needs to be updated or you need to inform customers clearly prior to booking. please can you confirm why a visa debit card isnt accepted when it is accepted all over the world especially when i made the booking with the same card! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by JOHN - 11 February 2020

" Excellent "

" Only reason for poor mark on drop off is that not fully posted banners showing parking of rental cars "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by ATIF - 31 January 2020

" I would definitely recommend. I found this to be the best car rental experience ever. Very efficient and transparent. 10/10 "

" The whole process was extremely efficient and I am very pleased that I chose autoeurope. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MARK - 27 January 2020

" d "

" It took the desk at Dubai over an hour to give me my keys! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by LESLEY - 24 January 2020

" Very welcoming and highly professional "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MAHAMUD - 24 January 2020

" The car was not what i expected, and cangreous to drive.please my coment above. "

" The office in the terminal was quite efficient, then i went the pick up point in the car park, i had to wait the car for 45 minutes, then the car was not clean , smell of cigaretes, and make matter warst the prakes was not working, i dont think the car was road worth and is illegal and dangerous to drive. please check eeverything I mentioned. hope this feed back helps, and safes lives. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by ABDEL - 16 January 2020

" Terrible staff, no structure, no politeness, no procedures. Bunch of amateurs working. "

" Staff lying about and offering a lower range car instead the car or similar that i paid for. Then lying that a colleague would switch car the day after. Long waiting. Totally not organized. Losing papers and proof of car check. Cannot believe that this is so amateuristic. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ABU DHABI, AE - Reviewed by IMRAN - 09 January 2020

" nice easy and cheap "

" nice easy and cheap "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ZAHID - 06 January 2020

" Although the reps at counter were apologetic, it is not a good way to begin a holiday. It took more than half an hour to get a taxi. Also I had to continue chasing for status of my replacement car rather than you calling me. Again customer service was rather poor. I understand it was Christmas but you should have a contingency plan for situations like these. "

" I arrived at Dubai airport only to be told that Europcar had run out of cars. I had to get a taxi to my hotel which i had to pay for. A Mazda 626 was delivered to my hotel later that afternoon. Car was different to what i had chosen. I am still unclear as to what compensation i was given due to a lesser car being given and also cost of taxi to my hotel. Overall I was very angry and disappointed. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

DUBAI, AE - Reviewed by ABDULFATAH - 04 January 2020

" .......... "

" They give me cheap car With promise to change it I Call them two time to sorted out Just lose my time . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by REMO - 03 January 2020

" Autoeurope ok, Budget Dubai not ok "

" Terrible service at the counter. No care available in the terminal so was told to wait 20 minutes. We ended up waiting nearly 1 hour for our car to arrive "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by GARY - 06 December 2019

" Trustworthy company thanks "

" Car was waiting on arrival absolutely spotless great service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by SAID - 05 December 2019

" Not good "

" 1- was given smaller car than booked 2- was charged for fuel despite putting clearly on paperwork that tank not full when given to me 3- was asked to return car no later than 4pm despite reservation says clearly 8pm "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ABU DHABI, AE - Reviewed by KHALED - 03 December 2019

" The car lost more than half of the petrol in less of 100km of driving. I fuel the car and i claimed for the petrol invoice, and i received no final answer till this moment. "

" The car lost more than half of the petrol in less of 100km of driving. I fuel the car and i claimed for the petrol invoice, and i received no final answer till this moment. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by MARK - 02 December 2019

" See comment above about Payless. No problems with you guys "

" It took 1 1/2 hours to get my car upon arrival! When I returned the car there was nobody at the drop off point and when the PAYLESS man did turn up he was extremely rude. I will never use Payless nor Budget rent a car ever again! "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by MOHAMMAD DANIAL - 15 November 2019

" Cheap price but don't be fooled! Came at the expense of being messed around and dissapointed "

" Useless staff who have no customer service skills what so ever! Will never hire from this company ever! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ABU DHABI, AE - Reviewed by MARK - 06 November 2019

" I have e mailed Auto Europe twice about a refund and have not had any response which is disappointing. Budget told me they would mark car as a no show, which would enable a refund to be made. "

" Terrible experience. They couldnt process my booking because they couldnt or wouldnt process my credit card without a PIN no, which I didnt have. I offered a debit card but they were unable to accept and wasnt really interested in trying to find a solution. In the end I booked another car with Dollar at a much higher price where I had no issues. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by THOMAS - 04 November 2019

" Not great. Still waiting for creditcard block to be returned also. "

" Car was much smaller than class booked. Booked 5dr Kia Sportage, received 3dr Suzuki Vitara. Car was carrying a lot of scratches and damage. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

DUBAI, AE - Reviewed by RAJAN - 01 November 2019

" Very fast and efficient counter staff "

" Very smooth process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by CHRIS - 29 October 2019

" Still waiting to receive the 15% discount advised at booking as part of your promotional flash sale. Emailed the on the day of booking and still to receive any communication from Auto Europe hence the low score. "

" Dollar were very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by DAVID - 21 October 2019

" Always good value and choice "

" Cleanliness of car interior was average. Rear seats had stains. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DUBAI, AE - Reviewed by MARK - 12 October 2019

" Auto Europe very professional and straightforward car hire. "

" Mostly excellent apart from uncooperative attendant at Pick-Up who thoroughly let the company down. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by STUART - 09 October 2019

" Simple, easy and a great price "

" Simple, easy and a great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by GLENN - 09 October 2019

" Prior boooking is so easy and speeds up the collection process of the vehicle. The staff at collection and return of the vehicle were polite and friendly and very efficient. I would certainly use this company again. "

" The desk staff were friendly and very helpful. We were shown to the car, it was inspected and the marks on it were identified and agreed. The car was clean and tidy and properly fuelled. Instructions on operation of the vehicle were offered but I have experience of driving in Abu Dhabi . 10 out of 10 for assistance from the staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by DAVID - 29 September 2019

" As per comments above, "

" The car was a Mazda 6. When it had multiple damage to bodywork and wheels. Interior was stained in small area. Did not seem clean inside. Although I took the car it was only because I had an appointment, otherwise I would have rejected it. Furthermore collection and returning the car I'd difficult in the car park. There is no office only a small stand which is unclear until you approach it. Compared to my experience in Austria with Budget and other hire companies worldwide. It was a disappointing experience. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by MOHAMMED ENAMUL - 25 September 2019

" Great staff at budget counter in Abu Dhabi branch "

" Easy to book "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by NAZIR - 24 September 2019

" Overall very good "

" Car wasn't in good driving condition had to change, took a long time "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ABU DHABI, AE - Reviewed by RAAFAT - 18 September 2019

" nice website , need to be more precise "

" the girl on the desk was very helpful . i arrived 2 am , but the machine they have was not compatible with my credit card . did not accept my card .i tried to do everything . at the end the girl suggested to pay by debit card and that what had happened "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by JAMES - 12 September 2019

" Fine "

" It all went as expected except for the collection. They were very late and gave no explanation or apology, and I missed an appointment. The manager did waive the collection fee because of this. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by ADNAN - 10 September 2019

" Outstanding above expectations- no hidden cost or ask sacred us with high premium "

" All staff very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by LESLEY - 01 September 2019

" Very happy to recommend "

" excellent experience - quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MEHMOOD - 18 August 2019

" Very friendly "

" Very friendly and very good service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by EDWARD - 02 August 2019

" Disappointing experience at collection T1 DXB. Great car and appreciated the upgrade but the issue Hertz have to address is the wait on arrival at T1 DXB. "

" Excellent operation which is hampered by the limitations of T1 DXB. In addition to the 15 minutes wait for a car, the car arrived and had to be replaced due to a mechanical fault. The replacement was upgraded but the issue was I was late already due to my flight, then the 15 minutes wait and then another 15 minutres......very frustrating. The staff member handing over and checking the car was trying extremely hard and gave his best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by DAVID - 21 July 2019

" Very helpful staff & clear instructions. Great service throughout. "

" It was with a company named Budget & their service was great. No issues & very helpful throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MARK - 16 July 2019

" As usual, an excellent service at a very competitive price... ten out of ten...well done !!! "

" Very professional, organised and smooth handover and return of a well maintained, clean vehicle...good value for money...well done !!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by AHSAN SALEEM - 14 June 2019

" Good "

" It was good "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ROMMEL - 27 May 2019

" Very good experience "

" Very good and competitive price "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by AMER - 12 May 2019

" Very very slow service. Waited 2 hours to fill in paperwork. "

" You have taken £550 extra deposit money and not returned it yet. My bank says the money was taken. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by ANWAR - 01 May 2019

" All good "

" Good efficient staff, friendly and helpful. Smooth operational procedures ...no problems "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by WARREN - 29 April 2019

" The arrival counter staff were very slow, and this detracted from the experience. Had to wait for the vehicle too for about 10 mins before it arrived. Overall, had to wait approx 45 mins for car(between counter staff and car park collection). "

" Pricing good, confirmation quick! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by YASMINE - 25 April 2019

" Negative "

" Refused rental.had to go with another rental company. Charged for nothing "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by MARK - 15 April 2019

" Fast efficient collection of our car at Dubai Airport. Vehicle supplied was fine for our requirements and when we returned the vehicle after the two weeks had no issues at all. Great service. "

" Fast efficient collection of our car at Dubai Airport. Vehicle supplied was fine for our requirements and when we returned the vehicle after the two weeks had no issues at all. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ABU DHABI, AE - Reviewed by DRAGOS MIHAI - 09 April 2019

" Bad condition of the car Counter staff unfriendly and not professional "

" Poor "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

DUBAI, AE - Reviewed by KLODENA - 23 March 2019

" Someone had hit our car in a car park yet we weren't given details of local police to report this but took images. Thankfully I had taken images of the car when I took it as the seats inside were completely stained and they then tried to claim we had done it and would need to pay for the repair. Once I showed my images they proceeded to say they still think I did it but will let it go which was infuriating. They charged us around £140 for a scratch that we did not cause and had numerous hidden charges. The car was in a terrible condition but managed to get us from A to B. They also charged us £50 to use my SISTERS credit card to hold the payment even though she had booked and paid for the whole rental. Absolutely appalling. Ended up paying the fee of the car twice with all this trickery and lies. Take photos of the car inside and out st all times and make sure you have local authorities number! "

" Payless to use was simple and easy "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ABU DHABI, AE - Reviewed by GRAHAM - 17 March 2019

" Very satisfied except for return guidance, better car rental return signs needed like most other airports. "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ALIN CONSTANTIN - 14 March 2019

" great services ! definitely will recommend it to friends and family "

" great services ! definitely will recommend it to friends and family "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by JULIAN - 09 March 2019

" All fine "

" All very well handled "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ZAHID - 27 February 2019

" Fairly seamless experience from start to end, hassle free and the vehicle was exactly what I had expected. The only thing I might quibble at would be it would be nice if their booth at Dubai airport was a little easier to spot (it was part of the Budget car hire booth) and it would be nice if vehicles came with phone holders as it was a little awkward using the phone as a Sat Nav without one. Other than that, I was very happy. "

" Fairly seamless experience from start to end, hassle free and the vehicle was exactly what I had expected. The only thing I might quibble at would be it would be nice if their booth at Dubai airport was a little easier to spot (it was part of the Budget car hire booth) and it would be nice if vehicles came with phone holders as it was a little awkward using the phone as a Sat Nav without one. Other than that, I was very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by KAILASH SINGH - 14 February 2019

" Amazing hassle free experience. "

" Very professional and dealt with in timely manner "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by RUFARO - 12 February 2019

" poor "

" Your provider does not offer car hire services from Dubai Terminal 2 and misrepresent to customers as if they do "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by NICHOLAS - 11 February 2019

" Autoeurope great. Payless poor. "

" Took more than 30 minutes for car to be ready at 01:00 in the morning after being told it was 5 minutes with no feedback. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by USMAAN - 24 January 2019

" Terrible. "

" The worst car rental company I've ever booked. Staff are very bad, forceful and make lies in order to charge more money. Counter staff lied about mandatory charges but later changed his mind as we wanted to cancel. Demanded for extra £109 initially. Then the car we got given had all ants inside with spilt coffee. And thirdly, on return, the staff ripped rubber from the back seat thinking I'm not looking. But then forced me to sign and admitted he caused damage and not to worry as there will be no charge. Also spoke to supervisor who reassured me no charges will be made. I've just been charged on my card and I am furious at the conduct of this company. The staff there will destroy Avis reputation. I have video footage of condition of car too. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by YOUSUF - 21 January 2019

" I was satesfaied with the price and experiance "

" On the website it said that the insurance is included in the package , when i went to the office , they said : we wont provide the insurance unless you pay additional while knowing that it is included in the package and acknowliging that . So i hope you solve this issue with them "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by RAIHAAN - 14 January 2019

" Good overall "

" Great service but car provided did not have Bluetooth and cup holders. Small annoyances I know but in today's day and age these should be provided. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ABU DHABI, AE - Reviewed by BAYAN - 12 January 2019

" Good value for money "

" the staff are very professional quick and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by HANI - 07 January 2019

" Autoeurope doesn't have 24/7 customer service line I tried to call several times but the ofece was closed "

" They downgrade the car I reserved with lower category an old dirty car withe promise to bring the car I reserved to my hotel which not happened with their bad customer service and no refund of the different car category "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by DANI - 06 January 2019

" Clear instructions and explanation of insurance and fees "

" When we have arrived to the counter for car pick up, there was only one staff handling the Orlando with more than 5 clients waiting which took more than one hour to get our car. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by SIMON - 06 January 2019

" Overall very good service and would use you again. "

" Very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by MARTIN - 05 January 2019

" Good car and good service "

" Friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by STUART - 04 January 2019

" . "

" Turned up at the airport to be told I could not proceed with the rental as I did not have a credit card for the security deposit and they would not accept my debit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by STEVEN - 30 December 2018

" All the staff we dealt with were helpful and polite.So easy picking up.and dropping the car off. "

" Easy to book and no problem collecting the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by SAYED HASAN - 20 December 2018

" all my family like to use your cars thanks for services "

" i recommend to fix GPS in the car for Dubai complex and all fumes place like garden city for children "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by VLADIMIR - 17 December 2018

" Smooth check out process - although the message about the car being on request and the followup process was a bit flaky (there was no confirmation other than the voucher that the car was secured) "

" Local rules about credit card handling almost rendered the reservation invalid - deposit requirements seemed to only work with a full insurance weaver, or a pin on the credit card (which I had locked and while travelling could not recover and unlock). Staff flexibility at the desk made it all possible at the end! Problem was AVIS policy not staff! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by S.AHMED - 11 December 2018

" V.good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by JOSEPH - 08 December 2018

" N "

" Got charged after drop off with no explanation or receipt "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by FAISAL - 07 December 2018

" The worst experience i have ever had , the location of pick up the car was not clear , becouse i had depit card non credit i have had no cac and no mony back even though i have tell that to cut the booking fee but they charge full amount , the staff at Uto Europe named Elzabith was not nice at all . "

" The worst experience i have ever had , the location of pick up the car was not clear , becouse i had depit card non credit i have had no cac and no mony back even though i have tell that to cut the booking fee but they charge full amount , the staff at Uto Europe named Elzabith was not nice at all . "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by ANDREW - 05 December 2018

" The response I have recieved so far from budget does nothing to address the fact that having paid full insurance on the car prior to collection they are now withholding additional monies for 40 days "

" Having booked and paid for an insurance upgrade and choosing to use Budget for the first time I expected a hassle free experience Instead what I went through was the most appalling lack of customer service I have ever encountered in my 35 years of hiring cars Unfortunately on arrival at the budget office I did not have a credit card but I feel that was no reason for the representative to be as offensive as he was I was forced to pay another euro 787.60 for no reason which apparently will be returned in 10 working days and then another euro 500.60 which will be returned in 40 working days with no explanation and only a pen scribble on a receipt as proof On collecting the car I pointed out that a tyre was badly scuffed and I was sure flat but was told there was no problem as it was not flat On driving away I found that the radio control switch had been broken for the next two day I had to constantly stop to put air in the faulty tyre and could not use the radio When I eventually gave up and took the car back Ishtar who had given me the car, said he knew the radio switch was broken and had been for several months before I recieved it Apparently it is Budget policy to monitor the damage on cars 3 times prior Yama who seemed in charge who was the one who said originally the tyre was ok then accepted the tyre was flat said none of this debacle was my fault and gave me a different car So now I am waiting for Eur 1287.60 to that you have of mine and an apology for the disgraceful service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by JAMES - 05 December 2018

" N/a "

" 1 member of staff was extremely rude. They were trying to charge us to get the vehicle cleaned as it was dusty. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by CALUM - 29 November 2018

" No location details "

" Location of pick up , had to call central office to find the pick up location , disappointing experience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by KAREN - 26 November 2018

" Auto Europe website was very easy to use. We encountered no problems, but had good conmunication via email about who to contact if we did. "

" They work with Budget which wasn't clear, even at the airport. We had to find out by asking where Payless was as no signs. Staff efficient, although unaware of a spouse being able to drive for free. Then once shown the condition on the voucher he accommodated this. There was only one choice of car as the cars were kept off site and brought in specially. The car was in good condition, there was a couple of minor issues which we informed them of when we returned the car. Returning the car was a very quick and efficient process. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by RUFARO - 25 November 2018

" unprofessional "

" not good "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by MUSSIE - 25 November 2018

" You are just the same as the other brokers. You just need to change your policy of charging more at the time of collection. "

" I have paid extra to be covered fully, or at least that was the impression I got. When I arrived there, the counter staff told me that there is an excess of AED 4000 if I happen to have an accident and again paid an extra to be covered fully. Why not be upfront and tell me what I am supposed to pay to be covered fully instead of surprising me on the day of collection. Many car companies do that and you are no different. Just tell me what I need to pay and cover myself fully... is this too much to ask? "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by PHILLIP - 24 November 2018

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SHARJAH, AE - Reviewed by ANDREY - 22 November 2018

" The map on the autoeurope.co.uk website showed the wrong pick up point. This led us to spend extra money on taxi to find the right address. During our rent the car broke down (on the 2d rental day. It ran out of battery after staying a few hours on the beach and the engine didn't start). We spent more than 1 hour trying to call the hotline but nobody answered the phone call. We were forced to take a taxi and go directly to the Payless (Budget) office. Due to this breakage we lost more than 3 hours and changed our plans for the day (when my wife had a Birthday and we wanted to visit a few places). On the drop-off day the Payless (Budget) agent was trying to charge us additional money for the fuel. I would like to explain this in a few words: we picked up the car with the 7/8 fuel level. When the first car broke down, the fuel level was 5/8. The replaced car had the same fuel level (5/8). On the drop-off day we returned the replaced car with the same fuel level at which we picked up the first car (7/8). The agent insisted on that we returned the first car (that broke down) with not full tank. I said that it was not my fault that the car broke down, but I picked the car with the 7/8 fuel level and returned it with the 7/8 level. When I threatened to make a complaint about this, the agent removed the extra fuel fee and provided me the final drop-off invoice. The most awful experience ever and I don't recommend to rent a car from Payless (Budget). At least in UAE (Sharjah). P.S. As explained to me the Payless company was taken over by the Budget company. "

" The map on the autoeurope.co.uk website showed the wrong pick up point. This led us to spend extra money on taxi to find the right address. During our rent the car broke down (on the 2d rental day. It ran out of battery after staying a few hours on the beach and the engine didn't start). We spent more than 1 hour trying to call the hotline but nobody answered the phone call. We were forced to take a taxi and go directly to the Payless (Budget) office. Due to this breakage we lost more than 3 hours and changed our plans for the day (when my wife had a Birthday and we wanted to visit a few places). On the drop-off day the Payless (Budget) agent was trying to charge us additional money for the fuel. I would like to explain this in a few words: we picked up the car with the 7/8 fuel level. When the first car broke down, the fuel level was 5/8. The replaced car had the same fuel level (5/8). On the drop-off day we returned the replaced car with the same fuel level at which we picked up the first car (7/8). The agent insisted on that we returned the first car (that broke down) with not full tank. I said that it was not my fault that the car broke down, but I picked the car with the 7/8 fuel level and returned it with the 7/8 level. When I threatened to make a complaint about this, the agent removed the extra fuel fee and provided me the final drop-off invoice. The most awful experience ever and I don't recommend to rent a car from Payless (Budget). At least in UAE (Sharjah). P.S. As explained to me the Payless company was taken over by the Budget company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by DAVID - 18 November 2018

" Very good service. "

" Very good service both collecting and returning the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RAS AL KHAIMAH, AE - Reviewed by LIAM - 18 November 2018

" Due to a mix up with your staff I do not get any car and no refund "

" I did not get the car though a mix up with the car rental people and they would not have me the any car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by WARREN - 15 November 2018

" Very friendly staff at Abu Dhabi airport, they gave good information and advice. The whole process was quick and simple would certainly use again "

" The staff on duty where genuinely friendly and had good information "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by NICHOLAS - 13 November 2018

" None "

" None "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by YASSIR - 12 November 2018

" I'm still waiting for a refund. Please confirm if it has been processed. "

" I'm still waiting for a refund. Please confirm if it has been processed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by SUZANNE - 07 November 2018

" Payless/Budget were very quick with the allocation of the car and the return procedure was simple and fast. Very pleasant and well-mannered staff. "

" Very nice, clean car that was lovely to drive and very fuel efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by AMARDEEP - 06 November 2018

" When I booked the car, I checked a box to include car seats and sat nav. There was no mention of additional costs. When I arrived he requested unreasonable amounts of money for seats and sat nav. Then I was told that I had to pay extra for CDW insurance, but I selected the most comprehensive cover on the website. This should have been included in your original quote?? Then I get advised of the taxes in the UAE and and Tolls. This ended up being the most expensive car rental experience I have ever encountered. In addition, after talking to some of the staff, they said the CDW insurance is fairly useless and you must call the police if you notice even the slightest damage as the the insurance is not valid if not accompanied with a police report. The whole experience was utterly dreadful in fact. When you're left tired and vulnerable in a new country where the English is not the best - Transparency is key. This experience was far from transparent and I will not recommend. I have always used www.rentalcars.com and only used auto europe as the price was more competitive - I was very wrong. So in all I am very disappointed with all the extra costs and feel that some sort of compensation is in order for the lack of transparency and distress caused using the experience. "

" When I booked the car, I checked a box to include car seats and sat nav. There was no mention of additional costs. When I arrived he requested unreasonable amounts of money for seats and sat nav. Then I was told that I had to pay extra for CDW insurance, but I selected the most comprehensive cover on the website. This should have been included in your original quote?? Then I get advised of the taxes in the UAE and and Tolls. This ended up being the most expensive car rental experience I have ever encountered. In addition, after talking to some of the staff, they said the CDW insurance is fairly useless and you must call the police if you notice even the slightest damage as the the insurance is not valid if not accompanied with a police report. The whole experience was utterly dreadful in fact. When you're left tired and vulnerable in a new country where the English is not the best - Transparency is key. This experience was far from transparent and I will not recommend. I have always used www.rentalcars.com and only used auto europe as the price was more competitive - I was very wrong. So in all I am very disappointed with all the extra costs and feel that some sort of compensation is in order for the lack of transparency and distress caused using the experience. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ANDREW - 04 November 2018

" I hire a car in Crete in 2017 and the pick up office had closed down some time before but got no refund from Autoeurope "

" They were quite slow at the collection point compared to other car hire firms at airport. Would not inspect vehicle when droped off. There was some dirt on rear of car because it had rained one morning and not many roads in UAE have drains and roads get dusty. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by JAMAL - 04 November 2018

" I am waiting for the response on voucher number UK4626886-1 "

" I have sent you a e mail claiming a refund as I paid for a car, you sent me the voucher and when I arrived at the airport they said you had cancelled it and I therefore had to pass my credit card over "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by AMAR - 31 October 2018

" As above "

" Absolutely atrocious service. No concern regarding child safety. Provided a car booster seat for a 15 month old baby and charged me in excess of £75. Then supplied 1 child seat which was extremely unfit for purpose - torn / damaged etc - when I asked for a refund they refused. I was cornered into accepting the suboptimal child seats as there was no alternative. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by DR KHALED - 30 October 2018

" As I approached Dubai airport, I went to pick up the car key from Avis office and was surprised as they told me this insurance policy does not mean anything to us and you have to buy insurance & security policy from us!!!! the cost was around £330 (1600Dhram) or pay £284 nonrefundable!!! to cover the car body!!!!!. So I had NO choice BUT to Cancel the booking of Car As I felt that IT IS just FRAUD !! So on top of that, I will not be able to refund the £135 (the cost of the car which is according to the contact "A FULL PACKAGE INSURANCE" ) "

" As I approached Dubai airport, I went to pick up the car key from Avis office and was surprised as they told me this insurance policy does not mean anything to us and you have to buy insurance & security policy from us!!!! the cost was around £330 (1600Dhram) or pay £284 nonrefundable!!! to cover the car body!!!!!. So I had NO choice BUT to Cancel the booking of Car As I felt that IT IS just FRAUD !! So on top of that, I will not be able to refund the £135 (the cost of the car which is according to the contact "A FULL PACKAGE INSURANCE" ) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by GAURAV - 30 October 2018

" very unpleasant!! "

" The car had tire pressure flashing but was still provided to us. On pickup, was kept waiting for 15-20 mins with no one at the counter. The locks on the car did not operate properly and opened even when the car was in motion. Very scary if you have young kids on their own at the back seat. No provision for child lock. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by EDWARD - 28 October 2018

" Got everything required. Trouble free "

" Quick, polite and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by SHAFIQ - 26 October 2018

" Improvement required "

" Poor behaviour of staff "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by NORMAN - 25 October 2018

" Overall it was good "

" I received charges on my credit card when I got home but there was no explanation from the Budget counter manager that I had anything left to pay. In fact he said there was nothing to pay and I should go. If I had known I would have paid in local currency rather than face credit card charges. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ABU DHABI, AE - Reviewed by GARY - 23 October 2018

" Seyed is brilliant! Thoroughly recommend AutoEurope for their service AND prices "

" Fast efficient service at Budget / Payless. Counter staff are excellent and cars are new/clean. cant ask for more! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by SANDER - 22 October 2018

" Car hire Dubai excellent arranged. "

" perfect car rental. Competitive rate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ANTHONY - 20 October 2018

" The booking experience was fine but let down by the experience of the car rental. "

" I have rented cars all over the world and usually hire 3 or 4 times a year. This has to be the worst experience I have ever experienced. From the point I picked up the car I knew this had a potential to be a bad experience. Janis was probably the most rude member of staff I have come across, the vehicle was in an appalling condition covered in scratches. We asked for a walk around and when we started pointing out the scratches he threw his hands up in the air and said "I'll be here all day if I mark down all the scratches". He said "I know all the marks on this car, when you come back I'll be here"... he wasn't. He then refused to set up the sat nav and got somebody else to do it. On drop off we experienced the same unfriendly experience and they took the rental agreement off us and wouldn't offer us a customer copy. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by GARY - 15 October 2018

" AutoEurope were excellent, I dealt with Sayed who was extremely helpful and friendly! Highly recommended "

" Payless were great... the car i booked wasnt available but i got an alternative which was comparable if not even better. Cant complain at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by AMAN SINGH - 11 October 2018

" Didnt give car rental company name hard to find "

" Never asnwer any call hard to find them and rude staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

DUBAI, AE - Reviewed by KHABABB - 10 October 2018

" vehicle was an old shape vehicle - very disappointing "

" we hired a 7 series BMW and were expecting a new shape, instead, we received an old shape, 3 years old "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBAI, AE - Reviewed by UMMAR - 05 October 2018

" not good at all "

" slow pick up wrong car promised upgrade didnt materialise took us to a dark dingy car park to collect an old and very poor quality car which was dirty "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by KARL - 04 October 2018

" As above. "

" Excellent all-round. My only concern was that the fuel gauge was very low when I picked up the car and I had to put fuel in very quickly. Other than that I was extremely satisfied. Very helpful and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by SHAHID - 02 October 2018

" Good "

" Really good value and the car was upgraded on collection. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ABU DHABI, AE - Reviewed by MARTIN - 01 October 2018

" Prices seem to have increased, which has meant that I am now hiring elsewhere. "

" Seamless handover and once again service with a smile. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ASHRAF - 29 September 2018

" all good "

" all on point "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBAI, AE - Reviewed by EJAJUL - 27 September 2018

" Disappointed - We were told we would get an upgrade - Mazda 6, however, this was not available at the last minute when we went to pick it up. They offered a really dirty Nissan Sunny, to which we said no to as the condition was very poor. We were then offered to either take the Sunny or take the Hyundai Accent which was located around 10 minutes drive from the airport. The staffs kept telling us to take the Sunny probably because it was easier for them to give rather than having to drive to the other car. We said we wanted the Hyundai and the staffs all told us that we would be able to get another car the next day as soon as one becomes available. The condition of the Accent was poor, dirty and had a lot of scratches everywhere. We were again told to call the next day to arrange for another car. However the next few days after picking up the car, we called several times during the day where we were either told nothing was available or they weren't sure what we were talking about. We were given other branches to contact but in vain. Eventually we gave up as we spent so much on calling using our international sim. They should atleast clean the car so it is in a good condition "

" We were told we would get an upgrade - Mazda 6, however, this was not available at the last minute when we went to pick it up. They offered a really dirty Nissan Sunny, to which we said no to as the condition was very poor. We were then offered to either take the Sunny or take the Hyundai Accent which was located around 10 minutes drive from the airport. The staffs kept telling us to take the Sunny probably because it was easier for them to give rather than having to drive to the other car. We said we wanted the Hyundai and the staffs all told us that we would be able to get another car the next day as soon as one becomes available. The condition of the Accent was poor, dirty and had a lot of scratches everywhere. We were again told to call the next day to arrange for another car. However the next few days after picking up the car, we called several times during the day where we were either told nothing was available or they weren't sure what we were talking about. We were given other branches to contact but in vain. Eventually we gave up as we spent so much on calling using our international sim "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 3

DUBAI, AE - Reviewed by ANTHONY - 26 September 2018

" Good company dis as you'd expect "

" Information on the location of the desk at the time of booking could have been better. As would have been an up to date map , of the roads to the drop of point "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by MARTIN - 17 September 2018

" A painless experience due to the efficiency of the staff. "

" Efficient and delightful staff at the booth. Quick service and friendly conversation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBAI, AE - Reviewed by ALIM - 15 September 2018

" The experience was great till I got charged £400 for something I don't even know "

" I paid a £1000 dipo for the car got back £600 they didn't even tell me why and I still don't no I call them they don't even pick up "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by CHRISTOFFEL - 11 September 2018

" Auto Europe was fine but Dollar not. "

" They wanted to charge me for damage to interior including a cigarette burn. This definitely wasn't me and so I disputed it. After 45min they conceded it wasn't me after I forced them to produce the photos of the condition of the car before the rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by FAISAL - 28 August 2018

" I have always used AutoEurope and found them very reliable. "

" Booked car one month ago assuming after 7hrs of flight and little kids with me at night it should be easy but when I went to collect it, the staff first didn't have the same car as "they were busy" so wanted to downgrade with my lagguage would not have been possible. As I was adamant to get the same car or at least similar group they managed to source it after almost 1hr 30mins. Mr.Mateen at counter didn't want to co-operate or offer an upgrade without charge. Similarly when it was time to drop off they collected the car but forgot to mention anything about Salik charges so when I went back after 5 mins to ask the staff he was very reluctant saying the case is closed and it will be charged on my card which I didn't want so after being persistent he told me to go back to the office in the Terminal 3 and ask there. When I went there surprise surprise, they didn't close they case so he eventually told me all the relevant charges which I paid. On the contrary my brother took a car from another company, his whole process from collecting to dropp-off was flawless!! "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by RIASAT - 25 August 2018

" I had a pleasent experience so would definitely hire again "

" Staff at dubai Airport were very helpful as i had parked car at the wrong terminal when returning it, and was getting late for my flight check-in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABU DHABI, AE - Reviewed by JONATHAN - 21 August 2018

" Feel conned "

" I paid for upgrades insurance as perceeb site advice then to be hit at desk for a lot more money "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MUSTAFA - 21 August 2018

" Good experience however car windows were very dirty. "

" Smooth pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by ZABIULLA AMANULLA - 20 August 2018

" It was brilliant "

" Will rent vehicle again with your company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by MUSTAK - 09 August 2018

" yes would recomend "

" happy with the quality and service . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by PARIS - 20 July 2018

" Perfect! "

" I booked a car at the wrong airport and Hertz made all the necessary changes for me. I picked up a car at the right airport without any additional cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by SHABBIR RAMZANALI HAJI - 19 July 2018

" ALWAYS USED YOUR RENTAL CO AND WILL CONTINUE TO DO SO "

" VERY FAST AND EFFICIENT SERVICE PROVIDED BY YOUR STAFF "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by ANDREW - 18 June 2018

" COMPLETE SCAM ! "

" I was told when i arrived in Dubai that there was an additional 500 Dhirums for insurance because i was paying with a debit card and 2000 in addition coming off my card which will be refunded in 45 days. I refused to take the car. This is not clearly stated in the T&Cs. are there is nothing about paying additional insurance if you have a debit card. So i took a car with hertz instead who are happy to take debit cards. I emailed your company twice to check i had not been charged (NO REPLY) I rang your company today to find out that i have been charged in full even though i did not take the car. I am starting a claim of fraudulent charges against your company now from my bank and will post all my experience on you tube on other social media. and the cheek is you took the money off my debit card ... This scam is shocking ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by SAMER - 14 June 2018

" Autoeurope have always been fast and efficient for me offering competitive prices. "

" The car was in poor condition. Old and worn down. Seat seemed to have lost any cushioning. Wheel rim falling off. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 2

DUBAI, AE - Reviewed by BRIAN - 21 June 2015

" Helpful invoice, but you did not state that Airport Parking Fee for rental returns would be as high as A E Dirhams 50 - roughly equivalent to $ 14.00 or GBP 9.40 Nor did you mention an additional 'Vehicle Registration fee" of AED 4 PER HIRE DAY "

" Helpful English speaking staff. Old car provided - adequate, but not exactly powerful. "

DUBAI, AE - Reviewed by MUHAMMAD - 20 June 2015

" They dont accept american express card "

" Very bad customer service "

ABU DHABI, AE - Reviewed by KRISTIAN - 13 June 2015

" Voucher clearly states that there is a desk in the termainl and on booking that car hire was at the airport. This was not true and we had to call National and it cost me a fortune, my husband was furious because there was noone there to meet us and it took us over 1 hour to get our car after calling waiting and having to walk up and down the termainsl to find the desk that was not there. We would not have booked with you if we knew that there was not a desk. It was very stressful and cost me a lot of money in phone calls and we alsothen had to cal them several times to arrange for the car to be collected at the airport and again we had to wait, we could not find the man and it was not clear wher to go, very very frustrating "

" We arrive at the terminal after a long que at passport control and looked for the National Car hire Kiosk Desk at the meet and greet area only to find that there wasnt one and so we made our way to the car rental place in terminal 3 to find that there was no National desk anywhere. I then had to call the number on the voucher and I was told that rep had been waiting since 19.30 and had left because he couldnt find usafter waiting for an hour. Our flight did not land until 19.45 anyway and we would have to go through passport control and collect our luggage whcih would take between 30 - 60 mins. The man on the other end of the phone kept saying he could not hear me I had to phone him several times, it cost me a fortune and we got car 21.15 "

ABU DHABI, AE - Reviewed by TARIK - 02 June 2015

ABU DHABI, AE - Reviewed by YUNIS - 31 May 2015

DUBAI, AE - Reviewed by JAVED - 13 May 2015

ABU DHABI, AE - Reviewed by BRENNON - 09 May 2015

" Upon arrival my flight was delayed which means you would assume the vehicle would be prepared and ready. The car was late. On collection the car was as requested a non smoking vehicle. The car had a terrible smell of stale smoke despite the non smoking sticker on the dash board. The car had to be exchanged the next day in Dubai as it was not acceptable or bearable. Upon exit of Abu Dhabi airport car park I was issued an exit ticket which did not work as it had AED 175 owing on the ticket. I was told by the staff to just explain to the car park attendant and he would allow me to exit. A further delay. The service was poor to say the least, the cars were dirty not well presented with parcel shelf broken which meant luggage exposed. "

" The comments above relate to Dollar. I would never use them again and I travel constantly and hire cars on a regular basis. At least 3 weeks a month and this was the first and will be the last time. "

DUBAI, AE - Reviewed by KEVIN - 19 April 2015

" Service is consistently good and I use Auto Europe a lot for car hire around the world. "

" Service is efficient and vehicles are in good condition. There are no hidden extras, which is not always the case with some of the apparently cheaper hire car companies who hit you with unexpected re-fuelling / airport access/ local taxes when you check the car back in. "

DUBAI, AE - Reviewed by PETER - 22 March 2015

" i did not know where to meet guy with car at airport but soon got sorted with a phone call "

" clearer instructions reference to car pick up location "

DUBAI, AE - Reviewed by PHILIP - 19 March 2015

" The booking and payment was fast and hassle free and got conformation all ok. The problem was the hire company Go Rent in Dubai. "

" Horrendous is an understatement to say the least I was kept waiting for over 2 hours for a car to be delivered from another branch as the car I requested had an expired license. A service manager from the Bur Dubai branch was delivering this replacement car with another driver but when asked where they were they lied about they're location so many times that I ended up getting my 360AED oman insurance for free as an apology. If they had just said at the start the car would not ba ready for 2 hours that would have been fine but for the fact that they constantly lied for 2 hours was just not very professional. I would not hire from Go again and certainly would not recommend them to anyone. "

ABU DHABI, AE - Reviewed by PETER - 10 March 2015

" Auto Europe site is clear and easy to use. However it may be useful to see feedback from clients on the rental company and the specific rental office as these can differ between locations within the same group. I would like to have something more than cost in order to judge car hire services; eg quality of car, quality of service, effectiveness at dealing with issues. "

" Initial car was high mileage, with one major dent and a number of smaller dents, scratches, and panel misalignment, along with interior trim hanging off. No alternative was available at the airport but a change out was promised within a one hour window the next day; when it didn't arrive it took a number of phone calls and broken promises before it was eventually changed out eight hours later. The replacement car was what I would expect of a reasonable car hire. "

DUBAI, AE - Reviewed by MARK - 11 November 2014

" Best price found for car rental via Auto Europe. The website is fairly easy to navigate and understand. "

" Good value and a good service from Dollar Rentacar. Excellent location on terminal in DXB. "

DUBAI, AE - Reviewed by ELSA - 28 October 2014

" Best rate "

" Clean and in good condition car. "

DUBAI, AE - Reviewed by ALISTAIR - 23 October 2014

" Great clear selction process "

" As always there is another insuranc ei really should have. But prompt attention and courteous "

ABU DHABI, AE - Reviewed by DAVID - 12 September 2014

" I always get very good rates from auto europe and i recommended auto eurooe to many aquantences and colleages "

" Unprofessional staff, bad status vehicle received. Last time i take a vehicke from dollar "

DUBAI, AE - Reviewed by STUART - 28 August 2014

" Very clear voucher, I had to make an amendment before we left which was straightforward, no problems at all. "

" Quick and efficient service, and the car was fine. "

DUBAI, AE - Reviewed by ANTHONY - 20 June 2014

" excellent competitive price and a beautiful vehicle at holiday destination Thank you "

" Great company friendly staff very helpful "

DUBAI, AE - Reviewed by KEITH - 01 June 2014

" Very happŷ "

" Very good service "

DUBAI, AE - Reviewed by FAIZAL - 10 January 2014

" Would rate it 10/10 "

" Excellent company "

DUBAI, AE - Reviewed by IBRAHIM - 10 January 2014

" Superb "

" Very good company "

DUBAI, AE - Reviewed by KEITH - 06 January 2014

" very good service provided "

" very good "

DUBAI, AE - Reviewed by HASIM - 16 December 2013

" good value for money "

" good value for money "

DUBAI, AE - Reviewed by RIZWAN - 28 October 2013

" Very good service. Quick confirmation of booking. Friendly telephone service. No problems during rental period. "

" Very good service. Got car we chose. Excellent condition. No difficulty throughout rental period. Very easy pick up and return service. "

DUBAI, AE - Reviewed by MARTIN - 16 December 2012

" No information to say budget was off the airport & had to pay £5 extra to he taken to the office only once booking was made was I informed of this "

" Very good helpful & friendly service "

ABU DHABI, AE - Reviewed by JON - 26 June 2012

" Keep prices low and we will come back I have been using Auto Europe for many years now always with good service "

" This time the car was high mileage 87K and it had a few issues, high petrol consumption and noisey wheel bearing But on my last visit I had a new car so I cant complain "