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UNITED STATES
CAR HIRE REVIEWS
Car hire reviews in the USA
Far too large to cover in a single visit, the United States of America has more tourist appeal and natural attractions than any other place on earth. When planning a motoring holiday in the USA, the best approach is to concentrate on a specific state and base yourself in a major city such as Miami (for Florida) or Los Angeles (for California), for instance. The USA is home to some of the most breathtaking scenery in the world and the whole country is blessed with many iconic sights to see, including the famous Grand Canyon, Niagara Falls and Yellowstone National Park. Each state and individual city boasts its own unique photo opportunities, such as the chance to take a selfie in front of the Statue of Liberty in New York or the magnificent Golden Gate Bridge in San Francisco. And if you're travelling with kids, then it would be a crime to book a car hire in the USA without planning to spend a day or two at the Walt Disney World Resort in Orlando, arguably the best theme park on the planet.
With over 65 years of international car hire experience, Auto Europe is the best company to get you the cheapest deal for your car hire in the USA. We work with all the world’s leading car hire suppliers, including Hertz, Avis, Europcar and many other national and local rental companies, enabling us to offer the widest selection of cars in any part of the country. Check out the USA car hire reviews below for an overview of how reliable and efficient Auto Europe's products and services are in the United States of America before confirming your reservation.
AUTO EUROPE UNITED STATES Car Rental Reviews
Average Rating for Auto Europe :
SANTA MONICA, US - Reviewed by STUART - 20 September 2025
" Easy to book online. No delays collecting car. All round a good experience "
" Easy to complete documents at reception. No heavy selling. Car was a free upgrade on my booking. Nothing not to like. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAIN - 19 September 2025
" As above "
" Could speed up yard exit process after collecting car as there was an unexpected wait (not too long) in a queue with that process. Alternatively inform customers that a delay in exiting the yard should be expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ASPEN, US - Reviewed by ROBERT - 18 September 2025
" Easy online booking experience at a fair price. "
" The car/SUV we had reserved was not available and we were "upgraded" to a vehicle far too big for our needs. We were then offered a 4 wheel drive Jeep which wasn't ideal but we made it work. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NASHVILLE, US - Reviewed by REGIS - 17 September 2025
" Efficient company, all was perfect. "
" Great experience overall but never received any email about the return of the vehicle and the final charge being applied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by GARY - 17 September 2025
" We got exactly what we asked for with no faf "
" A good easy rental "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SARAH - 17 September 2025
" Will never use Thrifty again. We understand Dollar is the same company, but Thrifty are at an all time low with customer service. "
" Would never use this company again. The experience was awful. Having used usa car hire for over 10 years we have never experienced anything like this. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by AMELIA - 16 September 2025
" I love auto Europe "
" There was over an hour wait for the car this is what let it down everything else was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 16 September 2025
" as above we were sure we had taken out the most comprehensive insurance with Auto Europe but found out that we didn't have the full cover when we picked the car up and had to pay additional fee's "
" I had to pay an additional £120 for insurance I thought we had taken out with Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by WILLIAM - 16 September 2025
" When I booked I was under the impression that there was a free additional driver as it said first driver on the booking but when we arrived we were told it was only my wife who would get the free additional driver and I had a fee to pay for somebody else to drive "
" The staff at MLB weren't the most helpful "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by LEE - 15 September 2025
" Easy to book. No issues "
" Polite staff, no hard sales pitch at the counter. Great car -brand new Nissan Rouge. The bank windscreen of the car was struck by lightning in Tampa. Quick phone call to Hertz, swapped the car at Tampa airport. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by TREFOR - 15 September 2025
" Overall extremely satisfied "
" Absolutely no complaints whatsoever. Hertz always delivers great vehicles and service every time we have used them. Agent on pick up at Denver airport was excellent and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CATHERINE - 14 September 2025
" An easy process booking the car was easy and we had the best car we have ever had "
" The service was prompt in the airport which made the process of picking the car up easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 14 September 2025
" Easy to book, pick up and return "
" Did exactly as they should "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PATRICIA - 14 September 2025
" Everything went smoothly. "
" No problems encountered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LYNDSY - 13 September 2025
" Easy to use, communication excellent and very fair pricing compared with others. Thank you "
" The queues to collect the car were excessive with only two people serving Dollar and Thrifty - it took more than an hour to be served. However counter staff were friendly and efficient when you reached them. Car easy to find. Drop off was very easy. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ST. LOUIS, US - Reviewed by JASON - 13 September 2025
" Have always used Autoeurope and will continue to do so as great value and always good new vehicles "
" Great service and clean new upgraded vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEVE - 12 September 2025
" Not bad, fast service good value, briberable staff. "
" $20 gets you the upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CHARLESTON SC, US - Reviewed by RAY - 12 September 2025
" I have rented vehicles in the USA through autoeurope many times . As above complaint re the experience with budget, i will hold back my comments about the experience with autoeurope depending on your response. "
" I booked and paid for a Ford Edge (or similar) rental to be picked up at Charleston Airport. I requested a vehicle with SatNav and agreed to pay locally for this. I advised that it would be 22:00 hours when we picked up. On arrival at the rental desk at 22:00 after 14 hours travelling from UK and being awake at that point for almost 24 hours, I was advised that there were no vehicles left with SatNav and I would either have to take a 'sedan' or pay additional for a prestige SUV as that was all that was available. Given we had travelled for 14 hours and then had a further 1 hour drive to our destination, I agreed to take the upgraded vehicle and pay the extra. The original vehicle cost £426 and the SatNav was an additional £14 per day to pay locally (about $258) which I fully expected to pay but I ended up paying an additional $558 taking the full cost of the vehicle up by an additional $300 (another £225) on top of the SatNav cost. All in all I paid £426 +£196 +£226 = £848. When we got in to the vehicle, it smelt really offensive- like old tobacco/smoke . However, given the trouble we had to get the car and the further 1 hour drive ahead after a very long day travelling, we took the vehicle and hoped for the best. I will pick up separately with budget about the cleanliness of the vehicle but I wanted to complain to you, as my contract for the vehicle was with you for the vehicle we had requested and paid for. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NASHVILLE, US - Reviewed by FRANK - 12 September 2025
" No issues with anything else. "
" Vehicle was not very clean inside when collected. Seats were dirty. Car had a bad vibration. Other than that everything was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by GILBERT - 12 September 2025
" good value "
" okay but not as good as alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEN - 11 September 2025
" Easy booking in process, received the exact vehicle chosen, pleasant experience. "
" Pleasant experience, received the exact vehicle that I booked. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 10 September 2025
" From start to finish the whole process was so easy we did not have any issues would highly recommend Auto Europe and Alamo "
" No issues we try to book with Alamo for all our car hire holidays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRISTOPHER - 10 September 2025
" I alway use Auto Europe - website is easy to use and pricing is usually competitive "
" Vehicle and service was excellent. The child seat provided was not so good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - 10 September 2025
" Experience with Auto Europe was good. Financially a good deal with an extra driver and full tank included. Pity that the experience of the provider (Budget) was so poor. Will use Auto Europe again but not Budget. "
" Spent 2.5 hours in a queue after an 8 hour flight. Process at counter was chaotic with a reception area full of waiting customers and staff shouting over each other to get heard. Staff were unapologetic and rude. Car was not really a premium model and was damaged externally and dirty inside. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by NEIL - 10 September 2025
" Autoeurope booking experience is very easy, all I would say to anyone is don't use Dollar or any of its affiliates as they are only out to scam you at the pickup by adding additional charges. Use Alamo/National/Enterprise instead never had a problem with them before. "
" The agent added the prepaid fuel option to my invoice when I specifically told them I did not want this and would return the vehicle with a full tank. I feel totally ripped off by Dollar and will not be usuing them agaiin. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by SIMON - 10 September 2025
" Auto europe -Great choice of cars and destinations. You search for the best deals and if you find a better one I can change at no fee. Works great for me. "
" Miami Airport no dedicated access point, shared with Avis. With only 3 in front of me it took an hour to get to the desk representative. No apology for the wait, customer service skills not apparent. I was told I didn't have the right insurance and need to buy additional insurance, although I thought I had bought from you a full insured car. Insisting no insurance no car. Then as no cars available on her screen so we were sent downstairs to garage. One person available with no cars and complaining he had been alone all day and had no stock. Two in front of me in the queue suddenly turned to 10 with 7 behind me, all wanting a car and no cars available. An altercation then occurred and the agent barricaded himself into the office awaiting intervention from a superior. Approx an hour later a SUV was found for us and we could move off. You will note though from the condition above this was not their most prestigious vehicle, but we didn't want to wait any longer having flown for 9 1/2 hours before. I have to say I am a frequent user of you platform and think it's great Thrifty on this occasion did not represent you well. This is the worst experience I have ever had when renting a car "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by CEARTH BERNARD HUNT - 09 September 2025
" I would never use anyone else that Auto Europe "
" Love the car. Agent at Phoenix airport was more interested in Texting his granny half way through our booking out prosses. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by MARTIN - 09 September 2025
" I am a repeated customer and they always give reasonable deals although noticed becoming a little less competitive "
" The counter agent was passive aggressive to not acknowledging our voucher details. Created quite an issue and delay, and also he had failed to record my email address correctly so I have not received any details concerned I will not get the toll charges to me . "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 09 September 2025
" Apart from the counter staff the trip was excellent and the vehicle mechanically sound. "
" Counter staff too slow and inefficient "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEXINGTON KY, US - Reviewed by ANTHONY - 09 September 2025
" This rental was not such a satisfactory one (which is a shame, since I have had good experience with AutoEurope in the past). First of all, the lady at the counter was perplexed when she saw the AutoEurope voucher, claiming to have never heard of them before. Then she said that the "free tank of fuel" was not registered on Budget's systems, so I had to return the tank full rather than the "as empty as possible" which had been quoted by AutoEurope. Essentially, you guys owe me the money for a full tank. The estimated cost of the one-way fee was off by about $60 as well. This, plus the fuel cost made what might have been a decently priced rental into a bit of a rip-off in the end. I will probably be looking elsewhere for rentals in the future. "
" Blazé attitude of lady at counter during pickup was not appreciated. Trying to rush me through signatures, no communication of charges to be applied or blocking amount on my credit card. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by JEFFREY - 08 September 2025
" None of this was autoeurope fault this was down to avis also they kept going on about addional insurance will never use avis again as i have always used in past but never again "
" Car not ready had to wait over half an hour then given keys and told was outside in a bay walked around in rain for 10 minutes before we found car which was in completley. Different bay "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MARTIN - 08 September 2025
" Provided a good range of value quotes. "
" They gave me the wrong car at pick up, and the huge volume of cars being rented meant there wasn't much of a personal service. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DENVER, US - Reviewed by KEVIN - 08 September 2025
" I have used Auto Europe many times and never had any problems. Always my go to car hire company. "
" Good price rental, nearly new car. Smooth collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PAUL - 08 September 2025
" Highly delighted with service and car "
" Very efficient. No wait time at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRISTOPHER - 08 September 2025
" Quality vehicle with good service for pick up and drop off "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by TIMOTHY - 07 September 2025
" I experienced a delay with my flight. I phoned your help number and was advised to contact the Sixt Rental office. I contacted them and they advised me that I should speak to your helpline number because my contract was in the first instance with you. So I did and then your agent said he would send Sixt an advisory email / message and he duly did so. It just appeared at this stage from my point of view that there was a disconnect between the left and right hands in the rental administration. "
" The office staff at JFK were extremely polite and helpful. There were though a few minor issues with the rental vehicle. 1) It smelt strongly of tobacco smoke. 2) all the safety warnings features of the vehicle had been turned off. 3) intermittent illumination of the vehicle engine warning light. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by KEITH - 07 September 2025
" I have not received the deposit that was taken as security. When do i expect this to happen. "
" See below "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADISON WI, US - Reviewed by JULIUS - 07 September 2025
" Fine booking online. "
" We had a very long way at Dane County Airport Madison while two agents were giving very detailed navigational advice while we waited. So there was a long wait. Not because of short staff, nor long line. Just lack of attention by staff to those who are waiting. Returned car to Minneapolis/St Paul was very efficient. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 06 September 2025
" Very happy with the service "
" Very please with the service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by BARRY - 06 September 2025
" Quick and very easy "
" It was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by SHANA - 05 September 2025
" Amazing service. "
" Amazing service. Lovely car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 04 September 2025
" Competitive prices and good service "
" Mid- sold insurance and fuel extras "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 04 September 2025
" Charges ridiculous "
" Got charged $120 for being early to pick up car after airline changed flight time "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by SIMON - 04 September 2025
" No Comments "
" No Comments "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 04 September 2025
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by TIM - 04 September 2025
" Very easy and cheaper through Auto Europe too! "
" Very easy and cheaper through Auto Europe too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARTIN - 02 September 2025
" Communication with Budget has been very poor. I will be very disappointed if Budget are found to have overcharged us for the hire of a car seat and will want reimbursement for the overcharge. Overall a very disappointing experience and puts a dampener on what had been a very special holiday "
" I am very disappointed with the service provided by Budget. I am still trying to get an answer to possible overcharge of local costs for a hired child seat. Charge $186.38 when we expected the cost to be no more than $65. The time taken to process at Tampa airport was lengthy. Not enough staff to cope with the number of customers waiting to pick up cars. There was then a second lengthy wait to pick up the child seat. The vehicle was not of a high quality. The interior was very shoddy and not particular clean. The back door of the vehicle driver side never opened during the entirety of the car hire. All in all a very disappointing experience and still awaiting a response regarding possible overcharge by local budget office. Amy help in trying to resolve this issue would be much appreciated. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by NICHOLAS - 02 September 2025
" It was a long wait in a long que, 1hr wait with only 2 people working, terrible service. I didn't get the car I wanted, also my driving license was held at the desk by mistake when they photo copied it, meaning I had to go back inside to collect! when I returned the car I had a charge of 150$ for cleaning of the car, which is deeply annoying, the car was fine. "
" It was a long wait in a long que, 1hr wait with only 2 people working, terrible service. I didn't get the car I wanted, also my driving license was held at the desk by mistake when they photo copied it, meaning I had to go back inside to collect! when I returned the car I had a charge of 150$ for cleaning of the car, which is deeply annoying, the car was fine. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by FRANCIS - 02 September 2025
" I had reservations with this booking but I should not have been. Everything went very smoothly and the vehicle and cover was as expected and great value Would definitely use again "
" Customer service was really good. There was a slight delay on recieving hire car but was well ahead of predicted wait time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by ANDREAS - 01 September 2025
" Autoæeurope has a responsibility towards us customers and should protect us from companies like flextogo. I feel terribly let down by autoeurope. As above: Dreadful, dreadful experience. I would never ever book a car from flextogo again. Unfortunately autoæeurope brokers a company called "Flextogo". On 31.7.2025 I wanted to pick up a car at Cologne airport from flextogo. I had arrived about 90 minutes after the pickup time I had given. I never thought that this would matter since I had already paid about £391. I was then told by flextogo staff that my booking had become invalid and that I had lost the car and the about £391 since I had arrived more than 59 minutes after the requested pickup time. Allegedly, this is in the company's T&O but the employees were unable to show this to me. In any case I was told that I could still have the same car but I would have to pay again about £391. This would have brought the car rental to about £782 instead of £391. I then spoke to someone from Autoæeurope who at first told me that their was nothing he could do. Eventually he agreed to refund me £301, which means that I paid about £90 for nothing. He also offered me another car for about £800 minus the about £391 I had paid from another car rental. Unfortunately I had failed to read flextogo reviews which are discouraging. I also feel scammed by flextogo despite they probably legally being in the right. I think that this is a terrible business attitude by flextogo and I also think that it is terrible that Autoæeurope supports such a company by bringing it business. At the end we used public transport since I did not want to get a car from flextogo because of my experience and the very poor online reviews I read. I know that I should have done this earlier but I never imagined that a company would have such a T&C. Since then I used a car from Buchbinder when I was given an excellent service. When I mentioned the flextogo practice to the buchbinder staff, I was told that they do not do this. I actually had arrived 90 minutes before my booked time and was given a car from the buchbinder staff without problems. It is terrible that autoæeurope supports flextogo by bringing them business, that I had to pay £90 for getting nothing and that my family and I had to endure such a distress. DO not be fouled by the cheaper flextogo rates. "
" Dreadful, dreadful experience. I would never ever book a car from flextogo again. Unfortunately autoæeurope brokers a company called "Flextogo". On 31.7.2025 I wanted to pick up a car at Cologne airport from flextogo. I had arrived about 90 minutes after the pickup time I had given. I never thought that this would matter since I had already paid about £391. I was then told by flextogo staff that my booking had become invalid and that I had lost the car and the about £391 since I had arrived more than 59 minutes after the requested pickup time. Allegedly, this is in the company's T&O but the employees were unable to show this to me. In any case I was told that I could still have the same car but I would have to pay again about £391. This would have brought the car rental to about £782 instead of £391. I then spoke to someone from Autoæeurope who at first told me that their was nothing he could do. Eventually he agreed to refund me £301, which means that I paid about £90 for nothing. He also offered me another car for about £800 minus the about £391 I had paid from another car rental. Unfortunately I had failed to read flextogo reviews which are discouraging. I also feel scammed by flextogo despite they probably legally being in the right. I think that this is a terrible business attitude by flextogo and I also think that it is terrible that Autoæeurope supports such a company by bringing it business. At the end we used public transport since I did not want to get a car from flextogo because of my experience and the very poor online reviews I read. I know that I should have done this earlier but I never imagined that a company would have such a T&C. Since then I used a car from Buchbinder when I was given an excellent service. When I mentioned the flextogo practice to the buchbinder staff, I was told that they do not do this. I actually had arrived 90 minutes before my booked time and was given a car from the buchbinder staff without problems. It is terrible that autoæeurope supports flextogo by bringing them business, that I had to pay £90 for getting nothing and that my family and I had to endure such a distress. DO not be fouled by the cheaper flextogo rates. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by KEVIN - 01 September 2025
" accident reporting almost impossible "
" so hard to fill in accident on line when you haven't got a laptop on vacation when another driver reversed into the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by JANET - 31 August 2025
" Nothing to add "
" My reason for not giving full marks is that I did not receive the promised email paperwork after picking up the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by JAMES - 31 August 2025
" i know its not auto europes fault about the car i was given so nothing negative for them. Hertz in my opinion were awful "
" Booked a tesla. They gave me a hybrid. I told them i had presidents circle status and wanted another vehicle. Werent interested. Car was a heap of junk "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by MICHAEL - 30 August 2025
" I was informed that I would receive a copy of my invoice by email which to date has not happened "
" Overall a very positive experience. The vehicle allocated was of a higher level than my booking and almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DOUGLAS - 30 August 2025
" Auto Europe worked well price was excellent. Booking and process easy. "
" The pick up queue was over 45 mins - Avis understand how many people are coming to collect cars. Most people book and flights are coming in. Staff said this was quiet. Massively understaffed on pick up desk, not matching staff to bookings and allowing long waits after long flights. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 30 August 2025
" I was uncertain of how to leave the airport the lady at the desk patiently explained "
" We had rented a car from Philadelphia Airport the week before. Again Hertz staff answered questions if I was uncertain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MALCOLM - 30 August 2025
" Had cancelled flight. Hertz were on the ball, no explanation needed, understood situation straight away, that was a relief. "
" Very pleased, washers did not work other than that perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by IAN - 30 August 2025
" Auto Europe is very efficient "
" Ease of pick up and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 30 August 2025
" Superb booking system and able to deal with price changes. Has given you more business as a result not just from me but from recomendations to others via my podcast and YouTube show . "
" once again surprised at the satisfactory rental from Hertz despite the reviews read online. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 29 August 2025
" our rental was with Budget not Hertz. As seems to be the way with Budget which car you get depends on the desk staff rather than your booking but the car we got was ok. "
" our rental was with Budget not Hertz. As seems to be the way with Budget which car you get depends on the desk staff rather than your booking but the car we got was ok. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 29 August 2025
" Very easy and stress free transaction. "
" Very efficient and reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by STUART - 29 August 2025
" Everything very easy to explain but maybe I need to read more next time about all the policies the rental company add on when you collect. "
" Too many policies they want to sell you when you collect your rental. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 29 August 2025
" Good value "
" Rude staff when returning rental "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
JERSEY CITY, US - Reviewed by PHILIP - 29 August 2025
" Overall very good value for money "
" Sixit had apparently experienced staff absence on the day of my collection. Vehicle had not been cleaned and serviced Petrol gauge was at ac quarter of a tank "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SARASOTA, US - Reviewed by SUSAN - 28 August 2025
" Only problem we had with the car was that considering it was relatively new it was covered in marks and scratches at the back from previous rentals and had to start taking photos and videos of the damage before leaving the car lot "
" No problems with Alamo. As usual the counter staff were easy and quick to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ANDREW - 28 August 2025
" Very easy both ends. Only thing I'm not happy about is that told me breakdown wasn't included, so I had to pay $130 for cover. I would have expected this to be included. I've never in my life had to pay that on a rental car before. "
" Very easy both ends. Only thing I'm not happy about is that told me breakdown wasn't included, so I had to pay $130 for cover. I would have expected this to be included. I've never in my life had to pay that on a rental car before. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by BENEDICT - 28 August 2025
" Good "
" The staff I spoke to were miserable and minimalistic in their responses "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAKE - 28 August 2025
" Easy to book, clearly available details. Good pricing "
" The car was labelled as a mid size SUV. What we actually got was a compact SUV "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROBERTO - 28 August 2025
" . "
" the only problem is the tolls. Every company tries to rip you off and don't make it clear on the process. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ASHLEY - 28 August 2025
" Nothing major to report. All was fine. "
" Left an item in the car on the windscreen. Returned 45 minutes later and it was not there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDREW - 28 August 2025
" Auto Europe was fine all the paperwork etc was fine the issue was the lack of an 8 seater car. "
" booked an 8 seater, on getting to desk was told they did not have any 8 seaters and would I prefer a 7 seater SUV or a 12 seater minibus. as i needed 8 seats i said i would take the minibus was about to have that checked and they found an 8 seater, we were told location and went and loaded luggage and our 4 guests, 3 more were join in a week, got to villa and the next morning found the 8th seat was a base and seatbelt but no chair. so in effect a 7 seater. called them and thy had none to swap, luckily our 3 other members joining later had a car booked but wanted to save on parking at the parks, this was then back to the 2 cars as originally planned, if a fully working 8 seater is scarce then maybe they should have more in stock. did not ruin the trip but made it cost more as the 8 seater was more to book and additional car parking for 2 weeks at the parks was another £390 as well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NASHVILLE, US - Reviewed by CHRISTOPHER - 28 August 2025
" Always use Auto Europe for my car hire needs, easy to navigate the site, always been able to provide me with the vehicle I need, and never had an issues with the collection of the car, or the booking documentation. The cost is always in line with what is quoted to me. Any changes or cancellations I have had to make, have been speedily & efficiently dealt with. "
" Very easy to use, and deal with a Nashville International Airport. Staff friendly, and always a good choice of cars. Efficient collection, and drop off procedures, and good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICHARD ANTHONY - 27 August 2025
" No problems with Auto Europe, just disappointed with Alamo, and the fact that we wasted quite a bit of time and money travelling to Orlando airport, and another Alamo agency 10 miles away from our location, as we had been assured we would be able to exchange the vehicle for a matching size of vehicle. We needed the same size, not smaller, as we would then struggle to get our cases etc back in for the return journey from Orlando to Tampa airport. "
" We had an issue after 3 days of the hire period (3 weeks in total) whereby the key fob stopped working. This meant we had to use the key within the fob to open/lock the doors, but when opening would set the alarm off every time. Very frustrating and noisy. We contacted Alamo who directed us to various agents with a view to changing the car. We arrived at 2 separate rental stations and were told they did not have any cars available to match what we had (7 seater), even though we were told on the phone that we would be able to collect a new car. I contacted Alamo management via email and explained the above. No further effort was made to help the situation. We did incur quite a few costs buying batteries in the hope that would fix the problem, but this did not. Also travelling to the car rental agents to hopefully swap the car, we travelled through quite a few tolls which we have now been billed for. Overall it has been quite an annoying experience. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ALISTAIR - 25 August 2025
" I don't believe auto Europe could have done much more as agents but I do not think thrifty is a good firm to partner with. "
" Ended with a five year old 15 seater which was not very clean and seats were stained.I was told by the representative that the vehicle was brand new. I was told there wasn't any cars like I requested. This was extremely difficult to get in and out of and none of the seats appeared to fold. I ended up having to hoist cases into the back. My children had to struggle with me. I am disabled. There was no tat nav which I asked for. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by JULIEN - 25 August 2025
" The most impressive part was when I called auto-europe for some advice when booking (about taking the car to Canada). The agent on the phone was extremely well informed and helpful and I felt she was very much 'on my side'. "
" The experience was very good overall. But I believe I was overcharged 'extras' at the end, amounting to 30% of the overall costs. This was not broken down or explained, and there was no simple way to challenge it or get an explanation. When everything else went so well it's a shame to end on that note. It would be better to add a link with the final e-receipt enabling queries to be answered easily. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 25 August 2025
" Nothing I can say really as once booked I didn't have any reason to change the booking or any further contact with AE so from that point of view everything was perfect. "
" On collection I was advised I could report any additional damage via the Sixt Portal which I duly did but the extra damage reported never showed. I sent a separate Email out of precaution at that point noting I had a full video of the condition of the vehicle as in addition to external damage not showing on the condition report, the parcel shelf for the boot was missing. In the Florida heat that was a real pain as couldn't ever really leave anything in the boot of the car both due to the heat and would have been on show. Might sound ungrateful but an X6 is a coupe so whilst technically an SUV, which is what I had booked, it meant I had to put one case on the rear seat. As we are a family of 3 we managed but it wasn't ideal. I had anticipated an X5 which would no doubt have accommodated the 4 cases we had with us. Every tyre on the car was a different make, from recollection some were all season tyres and some summer. Being brutally honest I would have expected same tyres on each axle as a minimum. That said collection was slick and the representative helpful and friendly. Return which was at the airport could have been a little easier if more staff on, it seemed to be one guy dealing with everything. He was understandably keen for me to sign off on the car on return but I felt I needed to film the condition carefully as the additional damage I had reported on collection had not shown in the App. Overall I'm not put off from using either AE or Sixt again just a few issues that Sixt could do better on. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALASTAIR - 24 August 2025
" Easy to book and a good range of options available to choose from. "
" Easy pick up. Good price and got a nice new vehicle which was easy to drive perfect for what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by CHRISTOPHER - 23 August 2025
" AutoEurope was great for pricing, but in the future I'd probably take a different avenue to ensure that I get the vehicle I reserved. In most cases I'd rather pay a little more and avoid disappointment when picking up the car. "
" There were two issues with Hertz. One, that the car reserved was unavailable (as were all similar cars). The only option was to take a large SUV, which did not provide a pleasant driving experience. The second issue is that they still tried to sell me a tank of fuel and GPS, despite the fact that the car comes equipped with GPS as standard and the tank of fuel was already paid for. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GARY - 22 August 2025
" The whole process of booking, collection and the return of the vehicle was faultless from start to finish. Wouldn't hesitate to recommend "
" The whole online booking process was process was easy, the collection of the vehicle was quick as was the drop off at the end of our holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by RYAN - 21 August 2025
" Clean car, lots of space, significant waiting time to collect car "
" Waited over 1 hour even after pre checking in "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MATHEW - 21 August 2025
" Great, although Boston toll options were confusing. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 21 August 2025
" Auto Europe were happy to take my initial rental money but have no interest on why Thrifty have charged me extra. "
" They have charged me £150 with no explanation & Auto Europe have totally washed their hands of this issue "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STEPHEN - 21 August 2025
" Our experience on an earlier hire in Denver was very good. Los Angeles was very poor "
" Pick up clerk was completely disengaged and not helpful. Car had a nasty knocking noise coming from what seemed like a loose wire in the door. We could not locate it but it was an obvious issue after reaching about 30mph. The drop off staff were not interested in engaging with us so we had no opportunity to provide this information to them. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
TAMPA, US - Reviewed by ROBERTO - 21 August 2025
" Very efficient staff, smooth operation All perfectly fine "
" Very efficient and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MOSHE - 20 August 2025
" I had a good experience No problems all went smoothly "
" I have a very good experience They where very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANTHONY - 19 August 2025
" I've used Auto Europe in the USA multiple times and in Italy also and have always had a good experience. "
" Arrived at the counter an hour early and rather than advise that we were early we were met by a very hostile and aggressive man. I told him I would return in an hour rather than pay for an extra days hire. When I returned I told him that I did not want to purchase any additional extras however he signed me up for an additional roadside assistance plan for $200 without getting me to sign or agree to it. He did not bring it to my attention and I only noticed it a few days later. I complained to Hertz Customer Service who investigated and cam back to me a week or so later and voided the charge. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KENNETH JOHN - 19 August 2025
" N/a "
" We had booked a mini bus and when we router was nine for us We had to go back on Monday to get a mini bus, this took about half a day out of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by MARK - 19 August 2025
" Car was too small for my needs but price as reasonable "
" Not enough staff at pick up desk Waiting too long "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by JANE - 19 August 2025
" Very good pricing . That's what made me book with you "
" The car was clean but there were some areas like the back of seats that could've been cleaner . The staff in collection were ok. No problems . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PHILIP - 18 August 2025
" Although I was aware I could be supplied with a similar car, the replacement was not suitable for my needs during the rental period. "
" Chose veh. advertised to carry 5 cases...supplied car that had small boot ..2 cases at most. On drop off veh was whipped away before I had finished unloading, leaving a package in the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARK - 18 August 2025
" Had a great experience "
" Had a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHARON - 18 August 2025
" The AutoEurope side of things was fine, it was Thrifty terminal staff that let the process down. "
" The Thrifty staff at the collections desk were terrible, I thought I had all the insurance I needed but felt pressured into taking more. Then he added on a fuel voucher, then he was talling me about the toll pass, but decided we did not need this as not travelling far, he told me all the toll booths had staff & I could pay cash if we needed to use them . We had tolls on the way from the airport to where we were staying, we paid cash but on the final toll there was no staff so had no choice but to drive through, so I have no idea how this will manifest. He then gave us the the car lot number where we could find the car & directions on how to find it, we went over to the collection garage looking for the car, it was very hot and we were very tired from a long day travelling, we could not find the lot number - so went to the Thrifty desk in the garage - the guy from the terminal had assigned us a car in Terminal C we were in Terminal A - we'd never have found it! Overal NOT impressed with Thrifty and would think twice about using them in the future. I thought the rpice I paid AutoEurope was a good price but with the add-ons that Thrifty made me feel I needed it was such a good deal. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RONALD - 17 August 2025
" Very good service all round "
" Very pleased with Thrifty's service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by JONATHAN - 16 August 2025
" Very satisfied with the service. "
" Friendly and efficient staff. Everything went well. A good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROLAND - 15 August 2025
" All good and easy "
" All good and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 15 August 2025
" smooth, good price, great car "
" great price, friendly staff, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by DANIEL - 15 August 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOZEMAN, US - Reviewed by GRAHAM - 15 August 2025
" Excellent "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HELENA, US - Reviewed by IAN - 14 August 2025
" Poor experience as seen in comment above. Avis not very helpful to address my predicament. "
" Connecting flight missed in Seattle to Helena due to large queues at immigration control. Had to take flight to Missoula and then take Uber to Helena to get hire car. I phoned AVis at Helena from Seattle airport to see if I could pick up a car at Missoula and leave it at Helena but they said no as my booking was not direct to Avis but through Auto Europe. Eventually I got to Helena and got a car which had low tyre tread and vibrating rear brakes on braking. Expensive car so poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOSTON, US - Reviewed by JASON - 14 August 2025
" Always good deals with top brands and no fuss with the insurance package "
" The whole process was easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by AARON - 14 August 2025
" Fantastic offers from Autoeurope and Sixt were fantastic. "
" Staff were fantastic and the quality of the car was excellent. Only slight negative was the time taken to check in and collect the car. Should have had more staff in attendance but a very minor point and only took approx 10mins longer than it should have. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEVERLY HILLS, US - Reviewed by ANDREW - 14 August 2025
" VERY NICE STAFF "
" VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 14 August 2025
" Using Auto Europe always seems to provide the best value (if not the best price) with the level of insurance cover etc. making it extremely easy to pick up the car without the constant sales pitches from the rental company "
" No cars left in the required class, so was given a free upgrade - delighted! The only issue was some wear and tear to the rear upholstery, but nothing that caused any issues - Alamo staff as always were polite and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ROBERT - 14 August 2025
" Good customer service "
" Great car, good customer services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by NICHOLAS - 14 August 2025
" All worked very well. Pick-up and drop-off were both very easy. Instructions were very clear. I'm very happy. "
" Very efficient, very helpful people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROB - 14 August 2025
" As a whole, love using auto europe, easy website to use and value for money. Looking forward to using you again Many thanks "
" The experience using budget this time was a massive difference compared to 2022. Staff very friendly and helpful. Vehicle supplied, perfect. Met our expectations. I was a little apprehensive about using them as back in 2022, the vehicle we hired, a Suburban 7/8 seater had a issue with the oil warning light on. I went back to the hire desk and informed them and asked if there transport division could look at it and was told they didn't have one!. The lady behind the desk did her best in finding another one but it was was at Orlando international airport. I was concerned about driving that distance so in the end I decided to drive it to the local gas station and buy oil for it myself at my expense!. I did email them about my experience but sadly heard nothing from them. Anyway, second time around totally different. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MUHAMMAD - 14 August 2025
" Every details are fine. "
" Every details are fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JULIE VICTORIA - 13 August 2025
" Stranded without a car, couldn't get in touch with this company at all to try and help me. No answer at any phone number. Eventually replied to my email (2 days later), offered a partial refund but I'm still waiting "
" Absolutely no use whatsoever. I stupidly booked a car to pick up at the wrong airport but they just wouldn't do anything to try and help me. Wouldn't ring Hertz at the other airport and just said it would be $780 for another car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PAUL - 12 August 2025
" Overall a good experience which I would use again. "
" Pick up from Term C was quite slow with only one agent working. Some confusion when dropping the car back as to whether an agent should have checked the car with us being there but was told just to leave it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by PETER N J - 12 August 2025
" Ok "
" Agent missold me a toll pass costing more than the actual rental. We complained they refunded. Disgrace "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by DAVID - 11 August 2025
" Overall efficient process. Transparent costing, great communication, will use again. "
" Great service and vehicle for second year running. Recommend!***** "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 11 August 2025
" Really good experience. "
" Hertz staff were very welcoming and accommodating when the vehicle needed to be changed to another vehicle with a bigger trunk/boot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 10 August 2025
" Ease of use great company and will always go through auto Europe "
" Alamo are the best car rental service in Orlando and auto Europe are just as good easy process and u get what u need and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 10 August 2025
" As above. "
" Very quick service at the counter no pressure to take extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 09 August 2025
" Booking with Auto Europe is always an easy experience and, along with the competitive quotes, I use it because it offers an excellent refund policy which gives me 'peace of mind' and confidence to book. "
" The first vehicle I was given smelt of vomit (somebody had obviously been sick in the vehicle) so I went to the kiosk to raise this and asked for another vehicle. Fortunately, there was one available and I was offered another vehicle (the representative was very pleasant and immediately tried to rectify the issue). However, a vehicle in that condition should not have been allocated to me and I wonder what would have happened if another one had not been available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by EVA - 09 August 2025
" Great car, easy to drive, enough room for everyone but sad I couldn't use the inbuilt SatNav, that should have been included nowadays but I used Appleplay instead. "
" Hertz was great but it was a shame that I was unable to amend my booking with Autoeurope without calling them which would have cost me a small fortune. We wanted to drop the car in our hotel (Paris) instead of the airport but it was all too complex. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INDIANAPOLIS, US - Reviewed by LESLIE - 09 August 2025
" Very satisfied "
" Uneventful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 09 August 2025
" Great with Auto Europe, less so with Hertz even though we have had previous acceptable rental experiences with Hertz "
" I have. Reason for mid range score on counter staff is one totally unhelpful/disinterested, he sent us on a lengthy wild goose chase but one extremely helpful even though we had been sent to the wrong desk/office. Reason for mid range score on vehicle condition is one major issue, the boot would not lock, so only really used (120 miles) to/from airport. Also interior very scuffed/marked, otherwise OK "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by SHAHAB - 07 August 2025
" Auto Europe was great. Found me a very good deal for pick up at LAX "
" Good rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KONA, US - Reviewed by ARIF - 07 August 2025
" It's a good experience. Our car was upgraded to a brand new BMWX2 and we enjoyed It's driving. "
" It's a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by GEORGE - 07 August 2025
" We use auto Europe several times a year "
" Hassle free pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ASPEN, US - Reviewed by ROBERT - 07 August 2025
" Easy pick up and drop off. "
" Great rental at a reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEVEN - 07 August 2025
" All good "
" All very good particularly at pick up in Denver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JENNIFER - 06 August 2025
" Again only issue was extra insurance that was put on that I had to pay for "
" Car was fine drop off was perfect very easy and convenient. Was told I needed extra car insurance I declined but counter staff had already put it on. I didn't need it really as it was only additional cover for a flat tyre. This was my only issue that I had with thrift other than that everything was great "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by TREVOR - 05 August 2025
" I have had issues with budget car rental, contacted AutoEurope and been redirected... This is unhel "
" The rental was reserved from July 19th to August 1st. However, my flight was delayed and I subsequently missed the connecting flight to O'Hare airport. My rental was paid through AutoEurope, and when I called to update Budget in the US, I was told that they would need AutoEurope to contact them, as they held the reservation. AutoEurope kindly contacted Budget on two occasions to keep them updated. When I arrived at O'Hare Airport on 20th July and picked up the car, the reservation was honoured, and my rental, voucher was accepted. The only issue was an excessive charge for prepaid tolls which I immediately contacted your customer service about. I was assured that the charge was removed, but I was in for a bigger shock when I finally received the rental invoice / receipt, as I had been charged $2227.84 for the rental period, and that charge is still showing in my account despite several emails back and forth to your agents who claim that the charges were removed. I have never had a car rental charge of this amount in all my 60 plus years. I would actually be loathe to use budget again or recommend your company, as every time that I have rented from your company I have had issues regarding billing. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by MARK - 05 August 2025
" see above "
" first car was dirty and smell off a dog in the car for one hour and light came on tyre pressure try to change car next day at a local office no car avalible then the next day going to key west on the way to key west engine light came on spent three days in key west came to travel back north flat tyre manged to get garage travel north called into orlando airport took some doing but managed to change car so no problems for the next 2 weeks took car back saturday ask for some one too check car no just leave keys left with full tank of fuel just looked at credit card and have charge me 103.00 pounds no email nothing i have inform card to not pay i have email budget asking for reason for payment charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CINCINNATI, US - Reviewed by HOWARD - 05 August 2025
" Very good service "
" Everything worked really well and much more efficient than a previous rental with a different company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEITH - 03 August 2025
" The Car drove well but it used a lot of fuel which i have told them about. They also took $200 Dollars out of my holding credit Card on same day as hired, i only noticed this on my return home. this i believe should not have been taken and i should receive a Credit back on my card, hopefully you can help me with this. And no damage on the car when returned. on your side i could not be happier with the cost and service you have given me so far "
" HI I had a problem with the fuel Gauge when i returned the car i mentioned that although i only drove 524 miles i filled the car up fully twice and topped up once. also i have noticed that they took $200 dollars out of my credit card the same date of hire for to block the deposit ??? this has not been returned to me at this time. i have always hired from Dollar and i'm a Dollar Express member, but for some reason they took it this time, never before. i also got yesterday a full report of no damage to the Vehicle. could you chase up and help my refund please. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RICHARD - 01 August 2025
" Terminal C of Orlando is very modern but just totally inefficient regarding vehicle rental counters with too few staff and many customers. They know how many people have pre booked so why are they understaffed and the staff so slow? "
" The poor signage at Terminal C of MCO to direct people to Terminal A/B for collection meant that people were waiting in a line unnecessarily because they were not aware the counter was closed. Once made aware the Terminal C counter was closed there was a line/queue for vehicles in Terminal A/B and slow service "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RUSSELL - 01 August 2025
" Very simple and efficient. "
" Friendly, professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SIMON - 01 August 2025
" After an unauthorized charge to my credit car by the car rental company I raised the issue with Autoeurope but as yet no response. Car was retuned as per the T&C , no damage or excesses. pre-paid rental yet I was charged again by the rental company. Not great service at all. I have rented frequently through Autoeurope but will now reconsider for the future. "
" All good until I received an unknown charge to my credit card after drop-off. The rental was all pre-paid but a charge was taken for the same amount. No damage, no excess nothing. No email, no invoice from Dollar. I have raised the issue with Autoeurope but still no response. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by VICTORIA - 31 July 2025
" This was the most competitive fare we could find for a hire car, and the customer service representatives were great when we ran into trouble with a cancelled flight. A really good experience. "
" We had a rough time arriving at Newark - a cancelled flight, lost baggage, etc. We ended up arriving a day late and were worried a car wouldn't be available. The staff available at the desk were wonderful - reassuring, got us on the road quickly, and very understanding of our situation. Very impressed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUSSELL - 31 July 2025
" My only issue was with the dollar staff "
" The car was as expected, but the staff dis-organised. It took over 1 hour to stand in a que waiting to be served. Also, after queuing for 30 mins in one location was told to go to a different location which would be quicker. However, in fact there was only one staff member and it took even longer "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SIMON - 31 July 2025
" Very pleased. I will use you guys again! "
" Easy to book, easy to collect the vehile, charming lady on the desk. Easy to return too. 100% recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOHN - 31 July 2025
" Would never consider renting with Budget again, no matter how cheap "
" Rental declined at counter as driving licence and passport not recognised by Budget electronic checking machine. Driving licence been accepted throughout world on numerous previous occasions without a problem ( including USA). Passport had just been accepted by Homeland Security upon entering USA. Following day, both documents accepted by Alamo without any questions. Clearly Budget systems are not up to standard "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by CHRISTOPHER - 30 July 2025
" As there is no way to get money back from Autoeurope in the event of a late flight / missed car hire I think I may now consider booking direct with the car hire company. "
" Thrifty closes too early for an airport. My flight arrived late due to a storm in New York, other car rentals were open but Thrifty was not. Had to get a taxi as could not pick up car. Would not use Thrifty again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by RHODRI - 30 July 2025
" I'm shocked to be honest. I've rented hundreds of times and never had such issues. "
" This location is unlike any other Hertz I have booked with. The counter was staffed by 1-2 persons and the queue was massive. Other staff were floating but not working. Usually when booking in USA we were offered a choice of vehicles, especially as a gold member and paying for a premium model. But the car I was assigned was tiny. Counter staff were extremely rude. I popped back in to give the key fob to the lady serving me (as she requested) and another staff member shouted about me pushing in line and to have some respect! Never again. I have raised with Hertz to request a full refund as the car was unfit for purpose and not as described. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by RICHARD - 30 July 2025
" The Auto Europe experience was fine. However, you were let down by Thrifty. "
" Agent added numerous extras when collecting the car without discussion. This almost doubled the rental price. I feel conned and as a consequence will rent elsewhere in future. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 28 July 2025
" This one passed with no issues. Not always been the case "
" They were very good "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by GORDON - 28 July 2025
" Our first time with Auto Europe and good to see you appear to be a UK company. We will be going again in Sept/Oct so we'll see what you can offer then. "
" We go to the USA 3 times per year and hire a car each visit. Every time we've used Thrifty or Dollar we have had to wait in line from 15 minutes to a hour to talk to counter staff and then we've had to wait up to 3 hours before our car is available. They are always less expensive than other rental companies, but it really puts us off them. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KERR - 27 July 2025
" Negative due to service from Budget "
" After a 9-10 hr flight we waited for 2 hrs in a queue to receive our vehicle. There was only one member of staff on duty at such a busy time, which is ridiculous! After waiting in the queue and completing paperwork we were told that vehicle wasn't ready and we would need to wait another 45 minutes. I am reporting this to you as this is clearly not good enough and started the holiday for myself and my family off very poorly! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by JOHN - 25 July 2025
" Excellent value and service from Auto Europe "
" VERY unhappy with the attempt to sell extra product at check in on top of our fully paid voucher......disappointed that despite excellent new premises old unacceptable practices still take place. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by WILLIAM - 24 July 2025
" Easy to purchase online and clear guidance on what to expect. "
" Great vehicle and efficient service, no issues with the rental voucher from AE. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 24 July 2025
" Budget easy to do business with. "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by GERARD - 24 July 2025
" The one drawback of this location is that the address provided by Auto Europe is on Market Street when in fact the office is on 16th Street and when the entire building is closed this is where you have to go to enter the rental office. We wated a lot of time walking around the building looking for how to get in and the 800 phone number was not able to assist us. "
" Very friendly and responsive staff in office and at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PAUL - 23 July 2025
" Did not ruin holiday just expense we did not need. "
" Sold a insurance we did not need. Paid for full tank of petrol, only 3/4 full. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEVIN - 23 July 2025
" Everything from ease and price was spot on. We use you guys several times a year and will continue to do so. "
" The staff at the counter for collection and drop off were great. The process is straightforward and very easy. We prefer this airport to others in central Florida. The conditions of the vehicles is an issue. They are rarely clean and often have safety issues such as worn tyres. This needs to be addressed, no safety issue this time but the vehicle was unclean and not the most welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by KENNETH - 22 July 2025
" Very pleased "
" 1st car broke down but Budget handled it very well and we were back on road with new car after approx 2 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by PETER - 22 July 2025
" I would definitely recommend 'autoeurope' for anyone looking at hiring a car on their next holiday/visit abroad. "
" Very pleasant hassle free car hire. The Thrifty desk was closed but a sign directed me to another location close by. Everything went smoothly from the paperwork to the collection of the car. Dropping it off was equally stress free, pulling up, emptied the car and headed for my flight. Everything was sorted for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 22 July 2025
" Have used Auto Europe many times and always impressed with the service. "
" Very fast check in - car was ready & clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THEANPOH - 21 July 2025
" The computer system is easy to use but sometimes not very clear what are required. "
" A very long wait at the counter to register and pick up the papers. We waited over 45 minutes even though we filled all the details on line. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PHILLIP - 21 July 2025
" I will always use Auto Europe for my rental cars - great service "
" The vehicle had spiders inside and a fair amount of minor bodywork damage "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by PETER - 21 July 2025
" All very positive, will use again. "
" Very smooth and easy collection and drop off process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW HAVEN, US - Reviewed by PETER - 21 July 2025
" Zzzzzzzzzzz "
" Excellent experience, staff at New Haven very good and great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 21 July 2025
" Fairly straightforward worked well "
" Full to empty expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by HAMID - 21 July 2025
" I have been a customer of Auto Europe for many years. I like the hassle free all inclusive deal Auto Europe offer, which makes picking a rental car a no stress event. "
" No long queue at check in and very smooth and straightforward return. The facility is just across the street from San Jose terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HAROLD - 20 July 2025
" I've said my piece. Long, long wait for the wrong vehicle. But the SUV I got was fine and at a very reasonable price. So, in spite of initial disappointment, I'll be back "
" This is a Hertz owned company. When I walked into the rental hall almost every company had one or two customers waiting. Hertz itself is on a different floor. Budget had perhaps 50 people waiting for help from 3 staff members. It took almost 45 minutes for my turn. Of course the car I ordered was not available, nor was there a replacement in the same class. The SUV I was given was fine, but still . . . "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 20 July 2025
" Smooth transaction "
" No parcel shelf in boot so unable to leave luggage in vehicle as it would have been in full view. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by STUART - 20 July 2025
" Auto Europe is an easy site to understand as car hire can be a bit of a minefield. Used them many times now "
" A short queue on our arrival which was dealt with very quickly. Our experience was the same and were on our way. No problems with the car and great to see the island. Drop off was even easier . Drive in and walk away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by YARON - 20 July 2025
" Bery good "
" Very good firm ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GRANT - 20 July 2025
" Drop off experience was super efficient and quick. "
" Pick up took quite some time. First person In the terminal building sent us down stairs to the desk there. Woman wasn't very friendly and took her time. Didn't really explain much. Car was pretty small for our luggage and a small foldable wheelchair. I asked if they had anything bigger. The lady told me to look at another car. The other car was much bigger, but she then told me it would cost an extra $80 per day which for 23 days would have cost 200% more than my original booking!! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRIAN - 19 July 2025
" See above "
" Supposed to provide vehicle with a full tank of fuel but only had enough for 75 miles. Was left out of pocket for $70 to fill. Told if I wanted it full it would take another 45 minutes when we had already waited 90 minutes for the vehicle to be cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MICHAEL - 19 July 2025
" Easy booking with Auto Europe although dealing with Avis was stressful after a long flight. "
" Given a car with 7 seats but very little luggage space. Had to argue with the manager who said we would need to pay extra for an upgrade. After standing our ground he found a Traverse which we had paid for. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NASHVILLE, US - Reviewed by MUKESH - 18 July 2025
" Contacting Auto Europe some are helpful and some ain't. Now I am lost on what needs.tkbe done "
" Had a slow flat turns out to be a previously repaired puncher which should not have been repaired. So had to pay for that and contacted avis care service and they gave me a claim ref now when you email them they are not will to payback etc. and say the ref is incorrect. Trying to call avis also as they have charged me additional amount where it should have been a fixed fee. There is no mention about the payment would increase. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by CLAIRE - 18 July 2025
" AutoEurope good, Hertz bad "
" Collection was fairly easy and straightforward. Car broke down after one week and needed replacing - Hertz service was appalling with no empathy or apology. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by ROBERT - 17 July 2025
" Great experience using autoeurope "
" Good car overall but some of the staff were quite rude when picking up the car. However one man was very helpful when he saw me looking confused looking for a car. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by JO - 17 July 2025
" Auto Europe are my go to company to book a hire car. The website is easy to use and the prices are always competitive. "
" Excellent service as always, the staff at Tampa Airport are always very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 16 July 2025
" Hassle free rental. "
" Quick colllection of hire car, friendly staff and no issues with my car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by PATRICK - 16 July 2025
" It wasn't so easy to change my booking "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by DYLAN - 16 July 2025
" Easy and efficient "
" Alamo and Enterprise- Excellent and friendly agent on pick up counter, very helpful agent who helped us choose our car, great agent at drop-off. All good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAIN - 16 July 2025
" Car wasnt in great condition , lots of wee scrapes & dents , all reported on time of collection , car hadnt been cleaned properly & smelled inside "
" Counter staff was very unhelpful & rude "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by LIAM - 15 July 2025
" Price was fantastic. Process was smooth from start to finish "
" The process was very smooth from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANAHEIM, US - Reviewed by STEVEN - 15 July 2025
" Waiting for compensation for the downgrade "
" Lied to by agent about car category, they eventually admitted it was a downgrade on what we booked after he realised I knew what I was talking about out. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by CHRISTOPHER - 15 July 2025
" Auto Europe do not make it easy to claim back from them asking for information to be uploaded that they already have and totally ignoring email reporting problem on collection. "
" Didn't provide full tank of fuel on collection despite being shown all the paperwork to prove it was included. Had no interest in trying to resolve that or other issues we had on collection. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PITTSBURGH, US - Reviewed by SYED - 15 July 2025
" The staff at Budget at Pittsburgh airport site went above and beyond to help us get our car right so as to make our drive as enjoyable as possible. Thank you to them "
" We always use Budget car hire when driving in the USA as their car collection to choose from is always good value for money. It was no different this time, especially their free inclusion of spouse as driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 15 July 2025
" NA "
" Waited 1 hour 30 minutes to be seen at the desk. Felt that this part of the process could have been much quicker. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 15 July 2025
" All great as usual. "
" Excellent cars at good prices. Cancellation policy is an added extra too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 14 July 2025
" Breakdown recovery would not attend car and advised of charge. I had to drove car some 20 miles back to airport to get replacement through no fault of my own. Terrible setvice. "
" Car No 1 returned due to low tyre pressure warning and other warning lights. Car No 2, stunk of tobacco all the rest of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by HANNAH - 13 July 2025
" Got the best deal we could find with AutoEurope and Thrifty were great. Would definitely use again. "
" Easy pick up with no hard sell and we didn't wait long in the queue at MCO. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEPHEN - 13 July 2025
" Competitive price and easy to book. "
" Paperwork stated the fuel tank was full on collection but needle was below the F mark. I was unfamiliar with the full level but continued without reporting it as we had a long drive ahead. Found that when it was filled up, needle was above F mark and didn't move until significant mileage had been covered. I estimate, it was 3-4 gallons short of full on collection. Also had dashboard warning that windscreen washer fluid was empty. I hadn't used any and topped it up with over 5 litres of water. Clearly, this hadn't been checked for some time! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by EDWARD - 13 July 2025
" Didn't get the car that i booked "
" Hertz were excellent "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by MICHAEL - 13 July 2025
" It's nice to choose a car that suits your needs and not just get given one "
" Was allowed to choose my own car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EMMA - 13 July 2025
" Had read reviews about 2 hour queues at SFO airport, so got there early. Ended up picking up car an hour earlier than on my documentation so got charged an extra day on my return. Minor grumble. "
" Good price for a 4 week rental in California. Car was less than a year old, with low mileage. Find it strange that emergency breakdown cover does not come as standard. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ANCHORAGE, US - Reviewed by STEVEN - 12 July 2025
" Booking was very easy, documents were received straight away and a reminder just before pick up, couldn't fault the service. "
" Everything went perfectly, counter staff were very helpful, I received a virtually brand new car. As usual with Alamo on return there were no unexpected charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEVE - 12 July 2025
" Easy website, efficient paperwork and competitive pricing. "
" One of my better rentals "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROSENA - 11 July 2025
" Would definitely book again "
" Collection was straight forward staff was lovely very helpful drop off was very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by WILLIAM - 11 July 2025
" I have used budget on a few occasions at many airports, this time it was seamless "
" The car met all our needs "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by STUART - 11 July 2025
" Easy booking and so easy to amend hire arrangements. Good value and a fair selection of vehicles. "
" Clean, well maintained vehicle BUT I later discovered the tire pressures were all over the place! It may be this model of car (Nissan Rogue), but the transmission was rather noisy and we experienced a higher level of road noise than I would expect in this class of vehicle- I own a Nissan SUV which is a deal quieter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by PETER - 10 July 2025
" All good dealing with Auto Europe, good value for money and clear communication. "
" About a 30 minute queue at SFO. Friendly staff dealt with my booking. NIce car, it had a few scratches on the body work and wheels but was unable to find anyone to confirm these had been recorded before I drove off. On returning the vehicle it was a bit manic at Denver Airport, felt uncomfortable just leaving the keys in the car without anyone confirming the return or condition. Budget did email about an hour later confirming the return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDREW - 10 July 2025
" Easy and competitive "
" As always slow desk otherwise all ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by ROGER - 09 July 2025
" See comments in question 3. "
" Car had oily stains on driver's side doors and roof, could not be wiped off. Code numbers painted in white on door pillars, driver's side rear door had scratches on. Very slow puncture on rear passenger side which we had to top up immediately on collection and then during the rental. Been hiring for 30 years and this was the scruffiest car we've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SEATTLE, US - Reviewed by KAINE - 09 July 2025
" Apart from being charged for tolls pass which i didn't want. It was good "
" Efficient staff but I've put 1 because he's basically gone against what I've asked. I asked no tolls pass and they've added it and charged me. I've emailed autoeurope about it but nothing back so far. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ATLANTA, US - Reviewed by RYAN - 09 July 2025
" Repeat customer as process booking with you is so easy, and always great value. Great company to use! Thanks "
" Process from pick up to drop off was perfect, no issues at all and all very easy. Staff great and car fab! Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by BRIAN - 08 July 2025
" Friendly representative "
" Vehicle offered was a Jeep Wrangler, which was not what I expected or wanted. I had to pay for an alternative vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by PAUL - 08 July 2025
" drop off was particularly efficient "
" good straight forward experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 08 July 2025
" HAVE USED AUTO EUROPE FOR NUMBER OF YEARS NOW AND ALWAYS GREAT PRICES AND VERY EASY TO USE "
" EXCELLENT SERVICE AT COLLECTION AND DROPOFF, STAFF WERE VERY EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GRAHAM - 08 July 2025
" Will definitely recommend to friends and family "
" Great service from all staff. Lovely car in great condition. Brilliant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 07 July 2025
" AutoEurope are always excellent, I only use them for US bookings. "
" Good service, car mileage was a little more than expected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by PAUL - 07 July 2025
" Good comfortable car "
" Quick and efficient check in and out, counter was not busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 07 July 2025
" Good "
" Took over an hour to collect car at Airport, long queue and only 2 desk staff at peak "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by DAVID - 07 July 2025
" Best price found "
" Easy pick up at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEPHEN - 07 July 2025
" All ok "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 06 July 2025
" Nice and slick process, although waited in queue for a while to pick up, return was easy "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETER - 05 July 2025
" Nothing to add "
" Excellent save for the fact that I was very unimpressed with the general attitude of the lady who booked us in "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PHILIP - 04 July 2025
" The Auto Europe experience was good for me, no real issues to report apart from a quite 'high handed' lady I dealt with by telephone when raising e a couple of what I felt to be legitimate queries regarding the hire process. "
" Had an issue with Thrifty adding charges for additional services (some of which I already had cover for) via what I consider to be 'sneaky' methods. I was unaware of until I noticed an additional $294 on my receipt, fortunately before I left the compound. I questioned this and they tore up the receipt and issued me a new one. I had no further use of their services until I returned the vehicle, which went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by SHAUN - 04 July 2025
" Everything went as should do "
" Although sixt were professional they still try to sell you some extras but unlike others they took no for an answer the 1st time "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 04 July 2025
" Very competitive prices- first port of call for all family members for car hire in US "
" Uneventful car hire for a change "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by CHOOI TENG - 04 July 2025
" Easy booking with auto europe and no need to worry about additional insurances to purchase etc during check in "
" I am gold plus member but my name was not on the screen when I arrived - bookings thru auto Europe doesn't qualify? Anyway luckily there was no queue at the small office next to the cars so the staff was able to help me quickly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENO, US - Reviewed by ARTHUR - 03 July 2025
" Price dropped 3 times between booking and rental, Auto Europe were quick to refund the difference each time after I claimed it. A great way to do business, speaking as a customer. "
" Simple, quick and easy pickup and dropoff. Cars were going fast so had a free upgrade to my preferred car for a road trip, the Chevy Malibu. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 03 July 2025
" Car had a couple of chips in the paint work. The card didn't run smoothly under 30mph. Seat was comfortable. I didn't pay for GPS but a map on the display would have been good. "
" Lady on the counter service was off hand. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by MIKE - 02 July 2025
" Booking was straightforward; all paperwork in order when presented. I will certainly include them in my pricing, next time! "
" Sales lady in Denver offhand; was more interested in her commission than our hiring. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by GINA - 02 July 2025
" Very satisfied "
" Courteous, friendly, helpful and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by DAVID - 01 July 2025
" All went smoothly. "
" Straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ANDREW - 01 July 2025
" Higher charges than competitors and no real discount for a long contract ! "
" Great overall, save for reception at JFK - slightly disorganised and we were offered one car and given another at the pick up BUT it tuned out to be a great car "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JOHN - 01 July 2025
" Easy to collect, even easier to drop off. Vehicle was both clean and reliable with no mechanical issues other than it requires new window screen wipes. "
" Very good, there was some slight damage to the vehicle which I pointed out to a member of staff who happened to be near by. They advised me to take date stamped photographs, which I did. I would have preferred this be pointed out to me and noted on the rental documentation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALT LAKE CITY, US - Reviewed by ELENA DIANA - 01 July 2025
" We called to cancel due to the issues at the counter. Your representative said that is not possible and had to call an hour later because of "system issues". We could not wait that long. Also, cheap you sale and more we have to pay at the counter. It was a misleading process for us. We will never use your services again. Better to buy direct. "
" We had issues with Hertz not accepting the credit card with name initials only. Never had any issues before in Miami or the EU. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by SIMON - 30 June 2025
" Terrible US counter staff "
" Counter staff were not at the thrifty counter so we were directed to the dollar counter. After nearly an hour we got to the desk, and the staff were without a doubt the worst I have encountered in all the years I have booked a rental car in the US. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DEBORAH - 30 June 2025
" As above. "
" Nearly 2 hours in a queue to collect car as only 2 staff on the counter. No apology for the delay, and staff clearly did not care. Car was not cleaned properly when I did get it, and no walk round to ensure condition of vehicle. No info provided on fuel type for filling up (had to look this up myself online), no offer of child seats or what to do if break down/accident, no info about how to drop off post hire (I had to assume and so I left the keys in a drop off box as queue was ridiculously long again when I arrived to drop off before flight and I could not take the risk of missing my plane.) No post hire inspection that I was party to as a result. Poor service overall from budget. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by LAUREN - 30 June 2025
" Please see above. If hire rental companies held their suppliers more to account maybe service levels would improve! "
" 1 Counter staff lied to us in Terminal C at MCO. Said they closed at 10 - wouldn't let us join the line at 9:35 - had to get the plane train to terminals A &B. They were only due to close at 11pm according to the other terminal staff. 2 insufficient staff at A so ended up at B and still faced a lengthy queue time 3 car had not been properly checked- no water in windscreen washer and oil change advised by time we arrived at Villa! 4 The above reflects badly on Auto Europe - for context we hire vehicles at MCO at least 3 times a year plus hire in upstate NY. Usually use GoRental. Appreciate that certain matters ie staffing are outside of your control but with the no of cars you hire out using them you must have some sway. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 27 June 2025
" Auto Europe has always appeared very efficient and has quoted very competitive rates for each car category. "
" Everything went well until the emergency e-brake refused to disengage.I tried various procedures to rectify the situation but then contacted Alamo with a passer-by's mobile.They told me to try what I had already been trying but to no result so they said they would sent someone including a Tow Truck.After about 2Hrs in 86degree heat I tried again and this time the e-brake released.The kind person had to leave so with no further means of contacting Alamo and my family wondering what had happened to I proceeded on my journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALAN - 27 June 2025
" Easy booking all as paid for "
" Usual pressure from counter staff to extra insure and by toll cover. Otherwise everything went very well "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 26 June 2025
" A little wait to collect car in LA, the staff were apologetic and pleasent, drop off could not be any easier "
" Quick and easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 26 June 2025
" I've been double charged! "
" I have been double charged. Auto-Europe charged me £246.41 on 21st May. Budget have just taken £258.51 23rd June. Now I have to fight to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 26 June 2025
" Auto Europe good budget very very poor "
" Counter staff very rude, vechile had lots of damage and they charged me for full tank of fuel even though I had extra drivers and a full tank of fuel on my package "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by AMANDA - 25 June 2025
" Should be able to call you to discuss this matter not complete a web form "
" Have been charged for returning the vehicle empty when we prepaid for a tank of fuel "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by NEIL - 25 June 2025
" Please see above comments. Apart from these the overall experience was acceptable for myself as driver, but challenging for my passengers due to lack of vehicle suitability. "
" Booked a FULL-SIZE vehicle to cater for 5 adult passengers and luggage. Expectation from all correspondence was FORD EXPEDITION or NISSAN ARMADA. I was travelling with a group of 21 people and we were hiring 4 vehicles in total all similar. My colleagues were given the keys for 3 FORD EXPEDITIONS, I expected the same. I was the last person to collect as I arrived early and was told to come back to the airport at the agreed time, 90 minutes later. I had to get a taxi to my hotel then hotel shuttle back to the airport. I was allocated a HYUNDAI PALISADE, which although had the correct configuration of seating was very much smaller than FULL SIZE. I was describe this vehicle as MID-SIZE. I opted to take the vehicle as was expected to attend a welcome event at our hotel as soon as arrival back at the hotel. I became aware the following day that the vehicle was going to prove to be less than ideal for 5 adults and suitcases, once we started to prepare to travel to Montana (500 miles). As we were on a strict schedule of visits and meetings, there was no time to re-visit the Dollar Counter at Salt Lake City Airport to ask for an exchange. The reason I have scored down value for money and Efficiency of counter staff is for these reasons. The vehicle was booked well in advance, there should have been no reason not to have a more suitable vehicle nor to be knocked back due to earlier arrival. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 24 June 2025
" Auto Europe were fine but I would advise that you review using Dollar for the way they are charging for damage that was previously there "
" My daughters car was very dented with scuffed wheels and when they returned the vehicle they are trying to charge them for the damage - luckily enough they took photos of the car before collecting so hopefully Dollar do the right thing - very disappointing from Dollar as we have used them on previous trips but never again and since we have returned home we have heard so many horror stories about Dollar "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KENNETH - 24 June 2025
" We have used Auto Europe several times in the past, and not had a problem. Unfortunately the latest experience was not very good. "
" I was told that i needed a Toll Pass, as the toll booths were not manned, and I couldn`t pay with cash. This added considerably to the cost of the rental. When picking up the vehicle, the first one was double booked. We were allocated a second vehicle , and this had to warning lights on in the instrument cluster, and was also double booked. We then had to wait approximately 35 minutes in the car park waiting for a third vehicle to be allocated. Not very impressed ! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by MARTIN - 24 June 2025
" Easy website to navigate "
" Very simple process when collecting car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by OLIVER - 23 June 2025
" The vehicle was old, had 62000 miles and was very damaged and very dirty when we picked up. Given that we had hired a premium vehicle class, this was very disappointing. "
" The vehicle was old, had 62000 miles and was very damaged and very dirty when we picked up. Given that we had hired a premium vehicle class, this was very disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by CHRISTOPHER - 23 June 2025
" Smooth efficient as always. "
" Works as it should every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by DECLAN - 23 June 2025
" As always Auto Europe gets me the best deal . Ive been using this site for many years and will continue to do so . Thank you "
" The customer service representee at Newark Airport was amazing . I was dealing with a very stressful personal situation . He was very efficient and Id like to thank him and Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by KELLY - 23 June 2025
" The total amount I had to pay for my rental is SHOCKING. "
" Having initially paid £1,543.84 to AutoEurope and then an additional charge of £962.94 by Thrifty. What a complete RIP OFF. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARK - 22 June 2025
" I have used auto Europe before flying into Sandford and that experience was great. I understand my experience now isn't nothing to do with you as you are just a broker. So I wouldn't hesitate to use your services again. "
" After arriving into terminal c in Orlando Mco, there was only one check in desk at dollar and a queue that had 40 people in it. It took two hours to get to the front of the queue and then another 15 minutes to process the booking. After a 9 hour flight with three children it was a dreadful experience. Also the car was quite dirty inside( sticky buttons and centre console) we are looking to go back in March 2026 and would never book with Dollar again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by JOSEPH - 22 June 2025
" I have used auto Europe many times and will do so in the future.always competitively priced and website is very user friendly. "
" Full marks to thrifty.staff were great,no pressure to upgrade.would use again without hesitation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MALCOLM - 22 June 2025
" Apart from my comments in section 3 everything else went fine with my booking. "
" The only drawback was actually collecting the vehicle, there were were only two staff present at the Budget counter who had to deal with approximately thirty people which was inadequate. Waiting time was nearly an hour. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JAMES - 21 June 2025
" Have used you before. Was entirely satisfied. "
" See No 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ROBERT - 20 June 2025
" . "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 19 June 2025
" Quick , easy with no issues or any hard selling for extras etc "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBANY NY, US - Reviewed by PHILLIP - 19 June 2025
" Staff in Albany unhalpful and unable to cope - nearly witnessed a fight break out with another family and staff - that family were 2 hours late for a family wedding due to Budget. Another family who were in Albany for a Bat Mitzvah received a mini van which they booked but it was damaged and unsafe to drive. Doesn't fill u with much confidence! "
" No staff and tried to stiff me on the vehicle by providing a car that was smaller than that booked. Staff were rude and ended up having a slanging match to get the car changed - bad start to the trip which was for my son's graduation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by LEROY - 19 June 2025
" Contacting auto europe in general is very easy. My concern is the a rental car company charged me for fuel even though I took the option from Auto europe to have included. I am still waiting for my refund even though I have supplied auto europe all the relevant and required information to support my claim. "
" Car was not ready. When given to us it was dirty. The rear bumper was hanging off. Took around 90 minutes to drive out with the car. After I had the car back, I was charged for fuel l even though clearly it said on the voucher fuel was included. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN DIEGO, US - Reviewed by SAMUEL - 18 June 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 18 June 2025
" Can't complain all ok "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILLIP - 18 June 2025
" Very smooth process "
" Very easy pick up, and all at the best price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPOKANE, US - Reviewed by PHILIP - 18 June 2025
" See above "
" Efficient pick up. Happy with the Mazda CX5. Easy drop off. Only downside was being suckered into not returning the car with a full fuel tank and then paying $69 which was too much. My fault. Lesson learned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLEN - 18 June 2025
" Nothings to complain about. "
" No major issues. Got upgraded vehicle as no vehicles available in our group. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by JOHN - 17 June 2025
" Best price available and didn't have to worry about extras at the desk. "
" Very efficient counter staff who made the process seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by TRACEY - 17 June 2025
" Overall we have had a positive experience with our rental. We had to change our van a few days into our vacation as we had a problem with the side door. Budget were easy to deal with and swapped over the vehicles no problem. "
" Picking up our vehicle took some time as there were limited staff available compared to people collecting vehicles. The rental was easy to locate in the car park once we had the keys. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by CAROL - 17 June 2025
" Will certainly use Alamo again "
" Very smooth pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 17 June 2025
" I didn't feel like it took any time away from my holiday. Couldn't have been happier with the service "
" I didn't feel like it took any time away from my holiday. Couldn't have been happier with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEE - 16 June 2025
" AutoEurope were great. Thrifty are a dishonest company who I will never deal with again- I would much rather pay slightly more and avoid the hour- long wait st the counter and the hard-sell and attempt to steal my money by adding insurance which I already repeatedly declined. "
" Had to wait over an hour in line at the Thrifty desk - there was only one representative present. I clearly declined all additional insurances, but the Thrifty staff member included over $200 additional insurances to my credit card, despite me making it very clear I did not want this. It was only when I asked to check the total amount due that I noticed this additional charge and insisted it be removed. After this, the staff member's attitude changed completely - from being pleasant and friendly, to being rude and hurried. Indeed, she actually calls the next group to the desk before we had even concluded our business. I will never rent from Thrifty again - they deliberately included additional costs which I specifically declined - they are a dishonest company. This is the only reason they do not allow customers to go straight to the garage and select a car - because they want to up sell and steal from customers at the desk, generally after customers have just come from a long flight and are tired and seen as easy targets. I must stress, the service I received from AutoEurope was excellent - it is Thrifty who I have a major issue with. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 15 June 2025
" My Mum who was travelling with Alamo actually sent a complaint on my behalf about the vehicle and we didn't even get a response "
" Usually vehicles are fairly new and in good condition however the Tahoe we were allocated was absolutely filthy. Unfortunately it is difficult to see this in the dark airport and we were very tired so only realised as we left the airport. I spent three hours cleaning it the next day. On a day of rain we also found the wiper to be broken. The catalytic converter also smelled terrible. The car had accumulated a lot of miles sbout 40 thousand and obviously hadn't been serviced as on the dash it kept saying needs wiper fluid replenishment. I was not pleased as we choose Alamo because although more expensive are usually of much better quality. I have booked again but I am hoping this does not happen again as I will be looking elsewhere if it does. Very disappointing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by WAYNE - 14 June 2025
" fair price that includes insurance which is a must, never any issues with booking with avis or any other provider in the usa "
" All good, short wait for rep to obtain vehicle, excellent car provided easy to get out of rental centre and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BETHANY - 14 June 2025
" Simple to book and choose options. voucher accepted at the counter and no issues with auto Europe "
" The car was ok and in good condition. The car was a Buick and felt a bit cheap. The car was not compatible with android phones. The staff were very slow on collection and there were only 2 desks for thrifty. The staff were also trying hard to upsell, which is something we don't like after having issues with incorrect charges previously. The counter selling tactics when people are tired and flustered are very off putting. We contacted the customer services to report a cell phone left in the car and they weren't very helpful. We were satisfied with the drop off and have no real complaints. Just a bit average for car hire, which is annoying when prices seem to have gone up so much for rental in the US recently. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by OWEN - 14 June 2025
" M "
" Extra charges not agreed to. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JANE - 13 June 2025
" Read question 3 "
" No choice of car. Could not refil as could not find a gas station, and then we were in the airport. Was chaged about $12 a gallon. Totally unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PARVEEN - 13 June 2025
" Previous experiences very good, last experience disappointed. I have a visa for US and travel 4 times / 6weeks each and have annual hire SLI insurance, however friends I recommend are reporting cars refused unless insurance taken out at the counter, I have reservations for September Argus car rental due to these reports. "
" The car I paid for was Elantra or equivalent, the I was given was a very small Kia Soul. Very disappointed! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by IAN - 13 June 2025
" A full size car can still be a bit of a squeeze if you're 6'3" and weigh 280lb "
" Very friendly and competent staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by SARAH - 12 June 2025
" As above. Also orlando terminal c is badly signed "
" We were given a nissan substitute. Only problem was no connection other than to apple equipment. Otherwise good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALENA - 12 June 2025
" Great experience overall "
" Happy with the services provided. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by NATALIE - 11 June 2025
" This is a mixed review as we were given a free upgrade to a fantastic car without asking. We were given a key and told to go to a specific bay, there was no one around to check the car over before we left the airport. The issue we had was the car has not been cleaned very well, there was an awful stench of cannabis and the rear windscreen wiper had been completely removed and was in the boot, broken and not able to put back on. I contacted Budget the next day to advise of these issues so they were recorded. They replied promptly to acknowledge the issue and offered to change the car, but I was very happy with the car itself! "
" This is a mixed review as we were given a free upgrade to a fantastic car without asking. We were given a key and told to go to a specific bay, there was no one around to check the car over before we left the airport. The issue we had was the car has not been cleaned very well, there was an awful stench of cannabis and the rear windscreen wiper had been completely removed and was in the boot, broken and not able to put back on. I contacted Budget the next day to advise of these issues so they were recorded. They replied promptly to acknowledge the issue and offered to change the car, but I was very happy with the car itself! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MIAMI, US - Reviewed by ADAM - 11 June 2025
" I have used you for the last 3 years and always found your service and advice to be exemplary...thank you "
" I was tired on collection and when the Hertz rep said I'd save money by paying for a full tank, actually this was not unbiased advice...lesson learnt! The service charge for the tolls is excessive to say the least! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 10 June 2025
" Not auto Europe's fault. "
" Poor quality car. High millage. Lots of damage. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by GRAHAM - 09 June 2025
" Always receive great service from Auto Europe when booking with Alamo. Returning time and time again. "
" Always use Alamo and receive great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by KENNETH - 09 June 2025
" Every thing first class except drop off rather abruptly and slightly rude employee there "
" Excelant experiance except for drop off agent there bit rude and very abrupt "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEX - 09 June 2025
" No problems with the booking; competitively priced; includes all the required cover that some other companies may require you to pay extra for e.g. wheels, underside of car, etc. "
" Limited number of FULL SIZE cars available and I'm sure the car I picked was a mid-size, but was in amongst the line of full size cars I was told to choose from, but the lighting in the car lot isn't the best. That aside, I've found Alamo to be the best to deal with and you don't have the hassle of staff trying to sell you "extras" that you don't need. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by DEBBIE - 09 June 2025
" Used Auto Europe many times and always had an excellent experience and great prices. "
" Very efficient collection and drop off process. Great car. Counter staff member could have been a bit friendlier. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 08 June 2025
" Overall quality as expected - but spoiled by the long delay at the start of the hire "
" On arrival at Orlando we were met with a queue of nearly 50 yards long - took 2 1/2 hours to get car pick up - far too long - also only 3 staff on the 8 counters - and the system kept failing. Surely the demand can be anticipated for peak arrivals and staffed accordingly. There was also no seating adjacent to the AVIS counter. All this can be easily addressed. I have sent all my comments back to AVIS but have not received an acknowledgement or response. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by ARTHUR - 07 June 2025
" In general Auto Europe were efficient and the communications were clear, however other than the original booking I had no reason to contact them so have no further feedback, "
" No staff at Thrifty desk. Only 2 staff members on Dollar desk resulting in approx an hour delay in collecting car. The car was in poor condition inside and out and within 24 hours collection broke down and needed to be replaced. Thrifty was not prepared to deliver replacement car to holiday address and said I would have to drive the car back to airport even though the guy from AAA said he could not guarantee the vehicle wold make the journey without breaking down again, "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEPHEN - 07 June 2025
" Perfect from start to finish. "
" Smooth pick up and return process. All good thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 07 June 2025
" everything ran smoothly "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DAVID - 07 June 2025
" slow pick up fast drop off "
" slow to pick up "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by LUKE - 06 June 2025
" The autoeurope experience was good online "
" On arrival in Orlando we were informed the car we had chosen would not fit the cases we had so were told to upgrade. The voucher from auto Europe did not then cover the new value of the car we required. When we received the car it had not been cleaned and it was dirty inside. There were false nails peeled off in the dash pockets, food residue on the seats and centre console and the car smelled strongly of cigarette smoke. We found this smell offensive and had to clean the car ourselves as we had young children with us. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by DANIEL - 06 June 2025
" I have used Auto Europe for at least 10 years in Europe so I thought I would give them a shot at international. This proved to be excellent value and service and I recommend that you use them today! "
" All good. Car had a problem with causing my iPhone screens to black out on both my main phone and a spare. I could only reset them by letting the batteries run down. I thought it was my phone until it did the same with my spare phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by LANA - 06 June 2025
" As above. Considering the length of time you had my booking and my money unacceptable really. "
" My holiday was a Road trip planned for 2 years. On arrival to collect the car I'm informed there are no cars with sat nav. This is the most important feature required. Somehow someone found an ipad but it would not lock into anything. The passenger had to hold. Took ages to load. Major disappointment. This was an additional paid for function. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAVANNAH, US - Reviewed by CAROLINE - 06 June 2025
" Auto Europe have always provided good to excellent service. No problems in using them. "
" Very efficient, smooth both collecting and dropping off of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAND JUNCTION, US - Reviewed by ANTHONY - 05 June 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RONALD - 05 June 2025
" Counter staff were punctual in dealing with queue however above comments dampened my rating "
" Thought I had booked an intermediate SUV but was given a Chevy Trax which i would grade as a small "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by JAMES - 05 June 2025
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ANDREW - 05 June 2025
" Auto Europe gives good service but did not warn that Budget was so shambolic "
" Terrible service at the pick up at JFK - only 2 agents at the desk (initially 3 but one left) with 20 or so customers waiting - so round about 1.5-2 hours wait, and then cars not ready so further wait required - ended up taking only car available without further delay, so additional £300 for luxury car. Many irate customers! Car smelt of smoke "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BOSTON, US - Reviewed by FERNANDO - 04 June 2025
" Experience was good, hidden costs not so good "
" Experience was good, hidden costs not so good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROBERT - 04 June 2025
" All good thanks "
" We were dealt with relatively quick and on the road soon after. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CLIVE - 04 June 2025
" Hired car for a month. Very competitive price. Pick up & drop off was seemless. Car almost new & spotlessly clean on pick up "
" Excellent counter staff helpful & attentive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by TRACY - 04 June 2025
" I always receive a good price and selection of vehicles from AutoEurope and they've never let me down. My experience with Thrifty does not affect my view of AutoEurope. "
" The counter staff member was a bit unprofessional. The car seats were stained and the volume knob on the radio/audio was missing and had sharp edges! Also, when I returned the car there was only one staff member checking the vehicles. There was about seven vehicles waiting to return! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
CHICAGO, US - Reviewed by MICHAEL - 03 June 2025
" Booked rental well in advance and benefited from a cheaper rental price. Valued the free cancellation / modify rental facility offerred by Auto Europe. Pickup was relatively easy, Alamo staff very helpful. Would have been useful to have known details about the how the IL Tolls operated before picking up the rental. "
" Pickup was relatively easy, Alamo staff very helpful. Would have been useful to have known details about the how the IL Tolls operated before picking up the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by COLIN - 02 June 2025
" All in all and enjoyable rental with no major issues "
" Only issue I had with the vehicle was the cleanliness of windscreen but otherwise staff etc were all very attentive and polite. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DAYTONA BEACH, US - Reviewed by WILLIAM - 02 June 2025
" Very smooth process from beginning to end and very competitive price "
" Excellent all way through. Had a tyre problem half way through rental and car was exchanged immediately for identical vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 01 June 2025
" excellent service from Auto Europe as usual. Great price which we managed to change to cheaper price a couple of times. "
" Agent at Thrifty desk tried the usual scare tactics to sell extras, didn't work with me. Car was quite high mileage but in decent condition and very comfortable "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by VICTORIA - 01 June 2025
" Quick and easy at the rental desk. Nice new vehicle at a very good price. "
" A great price and a great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by EMILY - 01 June 2025
" Need reviews of the rental places. Price was good. Insurance coverage a wonderful plus. Pricing upfront as did a one way this was important. But budget reviews said they were going to charge for gas. Didn't read before had but found out after I got charged. Now more to dos. "
" Stole money for gas I already filled for them. Charged $75 for .6 a gallon. Which I don't even know how they do their calculations to know how full it was as it had less miles to empty when I got it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN JOSE, US - Reviewed by DONALD - 01 June 2025
" Just great to have a seamless car rental experience. "
" Very positive experience. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GERRIT - 01 June 2025
" Picking up/ dropping off was very fast with very friendly staff "
" Picking up/ dropping of the car was fast and assistance by staff was great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAISY - 01 June 2025
" Auto Europe always clear and great. "
" Horrendous pick up in JFK hertz .. Waited literally an hour and a half in a queue of 10 people. 2 staff in office, one on gold desk (no better/faster), one handling everyone else, multiple other empty desks. Staff could not have been slower or cared less, no kind of apology for waiting, no prebooked cars actually available on the lot so left waiting a further half hour for one to be returned... Everyone was waiting. Just appalling and a really poor start to the trip. Car was fine, couple of minor dents. By contrast return at miami International was seamless and didn't involve any staff interaction, just drop and go. Super easy. Hertz JFK needs a major overhaul and staffing reassessment. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RYAN - 01 June 2025
" The auto Europe voucher was not needed by thrifty, and staff looked confused when I presented it "
" Didn't get the car I had pre ordered. Staff were not very friendly "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 31 May 2025
" Overall, as always, Auto Europe provides great value for money. "
" Very quick at counter. Nice clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GERARDO - 31 May 2025
" All good. "
" First of all you advertised this as on-airport and it it not. The car depot is about 4 miles away and you need to take a transfer to get there. Secondly, Budget Sales Rep told us we needed to have a toll pass to travel in California, it was necessary due to the toll system not allowing cash/card payments. Cars had to be registered. We accepted this and having driven 2500 miles did not hit a single toll! We were charged nearly $120 for what was in effect a lie. When I got back to the UK and rang Budget customer care to complain. They refunded me the money. Poor, poor service.... misselling and devious tactics. Will not use them again! "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
RENO, US - Reviewed by KAREN - 31 May 2025
" glad i made it home safe "
" I felt the car unsafe blind spots almost caused 3 accidents i had to drive with back window open to listen for cars coming up to the left "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by GARY - 30 May 2025
" As above "
" Not enough staff. Made to wait 2 hours to get the keys after an 8 hour flight. No apology for wait time. Staff rude to deal with. Budget and Avis working at same counter causing longer wait times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by ROBERT - 30 May 2025
" all excelent "
" all excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOSEPH - 30 May 2025
" Very smooth booking experience and great flexibility up until very close to the trip; generally clear correspondence about costs (despite the hiccup on this occasion) "
" I booked a hire that said on the AutoEurope page that additional drivers were included. When I arrived at the booking desk, we were charged USD 57 to add an additional driver for the period of the hire. Their system was not permitting the addition of another driver (aged 31) without charge and the rental voucher was unclear. In the "Your rental includes" section it stated "All additional drivers age 25 and over". However, in the "Additional fees to be paid locally, if required" section it stated "Additional drivers: Included" which the service desk attendant used to justify the additional charge. Unfortunately the pick-up was at around 22:00 local time (San Francisco), which is outside of the hours that your phone service is available. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ERIC - 30 May 2025
" Great service and price will book again with autoeurope "
" Great service would hire again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RONALD - 30 May 2025
" No problem with auto europe "
" Good car. When i returned the car to the airport, there was no one there to receive the keys and inspect the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DEREK - 29 May 2025
" Website is clear and booking was easy. "
" I booked a saloon as I do not like SUV's. I was told there were no saloons and I would have to have a SUV. 3 weeks of unpleasant driving. I booked Alamo because I considered them the best but I just wasted £1000. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by ROBERT - 29 May 2025
" Auto Europe were great Budget no so much. Will never rent from Budget again. "
" It took 2 hours to get to the Budget counter and they only had two agents working while the line extended out of the door. We were offered a car that had not been cleaned and took it as we had been in line so long. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MIAMI, US - Reviewed by JOHN - 29 May 2025
" Felt disregarded when I contacted Alamo are you safe then just carryon let us know if it beaks down "
" Vehicle came up with return to dealer for maintain check. Contacted Alamo told to continue to drive vehicle. Felt uncomfortable doing so only had car a few days. Of my 24 "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by KIM - 29 May 2025
" Always use auto Europe to book cars abroad as good choice and price always available and can pick supplier according to what you need "
" Great car and service at drop off maybe counter staff at pick up could of been a little more helpful explaining electronic forms to be signed when picking up car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 29 May 2025
" Overall price was quite good. Website easy to use. "
" Good company. Ashame they always put pressure on to upsale at the time of pickup. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SIMON - 29 May 2025
" Messaged AE about this but no response which is poor. Have used you multiple times but will check others in the future which I haven't been doing "
" Over an hour in the queue and then an awful car which was then taken by someone else and given a Nissan Rogue which was in awful condition inside and out. Dirty, loads of scratches and a big dint in the bonnet but take it or leave it as nothing else. Pretty shocking really "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by DANIEL - 29 May 2025
" No car. How could it be worse. You a I'll have my money. It is tantamount to fraud. "
" I am a British citizen and Czech resident. Hertz would not give me because I presented a Florida D/L. I am still waiting for refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by DAVID - 28 May 2025
" Very good service "
" Hire was very good apart from the discussion on toll fees/devices, which was a bit confusing. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JASDEEP - 27 May 2025
" No issues in ordering a vehicle. "
" The counter staff was great but did state that there was a number of options and the vehicle I wanted was going to be present... It went downhill from that. The person at the car park counter to collect the car was not very helpful and told me that there was a selection of vehicles present including the one I specifically booked and wanted. This was not true as there was only one vehicle present which was a mustang convertible. I did not want this vehicle as I wanted what I booked or similar (dodge challenger). Staff said that is now all they have (within 2 'minutes of the previous conversation) they would enquire if any were coming back in or if I could pay to upgrade but never came back. I looked for them but to no avail. They had no real knowledge of the vehicles and avoided helping. We waited for some time before realising they weren't coming back and saw them in the distance doing other things. Not great customer service.... "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANTHONY - 27 May 2025
" Nothing negative well done excellent service "
" Excellent experience from beginning to end staff, car all excellent will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MANON - 27 May 2025
" Good "
" At Tampa Airport there was only 1 assistant who was dealing with a customer when we arrived who was also having some problem we attempted to use the self checkout but it would not accept our credit card (the one we used to book and pay) consequently we waited over 40 minutes to check out vehicle "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by ADAM - 27 May 2025
" Excellent. "
" Very smooth pick and drop off. No hard sell on extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 26 May 2025
" Very likely "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 26 May 2025
" Easy site to use. "
" Straightforward, online pre-registration made things much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KEITH - 26 May 2025
" Start to finish booking was easy and all in place for arrival "
" Good counter staff, excellent return staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by GARY - 25 May 2025
" Great price and easy from start to finish "
" Very easy and simple pickup and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MICHAEL - 25 May 2025
" I've been using Autoeurope for many years and find them to be competitive and with excellent customer service. "
" The car I reserved was not available. Received an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by PAUL - 25 May 2025
" The T&C were written in UK English using insurance terms that a UK person will understand, third part, full comp etc. The price was good in comparison with other similar deals from the same location. "
" Almost new car, great to drive, return quick easy. On collection I asked for two x one day second driver insurance, the first and last days of our rental. I had checked with Autoeurope in the UK before we flew that we could have 2 x single day second person insured. Counter staff at pick up point blank refused on offering single day insurance for second driver only offering for whole rental period about $300 dollar rather than 2 x $15. I was very disappointed as all the other parts of the rental were great. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDY - 25 May 2025
" All good, nice and easy to rebook if a better price came up "
" Pushy sales person which we could have done without after delays "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 25 May 2025
" Very quick pick up with no hard sell "
" AutoEuropa and Thrifty were absolutely great, well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 25 May 2025
" OK "
" TERRIBLE PICK UP AS NO ONE AT CARPARK , COULDN'T FIND CAR AS PARKED IN WITH ENTERPRISE CARS . NO ADVICE ON HOW TO FIT CAR SEAT LEFT WITH BABY ON LAP?? PICK UP NOT MANED 24/7 SO STRESSFUL AT THE DESK 3 TIMES TO ASK BUT NO ONE IN GARAGE. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PAUL - 25 May 2025
" It was not a nice experience at the front desk, as stated. However, our vehicle was provided to us quickly at the collection point and the staff there were very helpful. The return was also a smooth process, and without hassle. "
" When we took out the rental, we took out the gold package, which meant to us that we were covered in everything that we needed. However, on getting to the counter to redeem our voucher, that woman dealing with us tried to get us to purchase add-ins for everything. This included upgrading to a bigger vehicle (we already had a 7 seater), extra breakdown cover etc. We refused everything, stating that if something was wrong with the vehicle that was not our fault, we knew we would be covered. She then moved onto a Sun Pass to get us through tolls, stating that if we didn't have one that we would be fined. We explained that we used the cash booths and so we didn't need to purchase a pass, as we did not cross many tolls at all. She then told us that cash payments on tolls were no longer an option, and again pushed for the Sun Pass. Worried that we would receive hefty fines on our credit card, we felt we had no option but to purchase one. That came to approx $250. However, when we got onto the highway and reached a toll booth, we saw that cash payment was still an option and we felt lied to in order for her to make a sale. This is unacceptable for a Dollar representative, who's word we trusted. If we hadn't have had previous knowledge about renting a vehicle from Orlando airport, I feel she would have been able to charge us a lot more, on top of what we already paid. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by TIM - 25 May 2025
" The experience has always been good. However I was disappointed with the mix up in the vehicle type with Hertz and when I raised this with AutoEuro I was told it is an issue with Hertz and to speak with them about any compensation due to the delayed start. "
" I booked a convertible but when we arrive to pick it up we were told one was not available. The agent suggest we could come back the following day as a convertible may have been returned by another customer. We came back to the airport car hire centre only to be told a convertible was still not available. This process delay the start of our road trip and we ended up extending our rental period. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by SAAD - 24 May 2025
" Please help if you can do I get my deposit back "
" Thrifty charged me two deposits initially $500 on a debit card then they said I should provide a credit card on which they charged another $200 and promised they will refund the $500 which they never did. I spent hours with their useless customer services. They can'T locate the deposit. My bank is disputing but they are not responding. Daylight robbery. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BALTIMORE, US - Reviewed by RODERICK - 24 May 2025
" it was ok. "
" A little disappointed that the car was not as requested but upgrade was fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by TERRY - 24 May 2025
" Easy to book, the website was user friendly and no problems were encountered. "
" An excellent experience, the assistant at Chicago went out of her way to find us a car with a sat nav, this was most appreciated, the car was good and the drop off was the best I have experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RALPH - 24 May 2025
" I'd use Auto Europe again but really question any future use of Dollar, "
" The desk staff without asking try to charge you extra for additional insurance and clearly don't like being questioned. Ordered an mid sized SUV but was given a Kia Soul, tried Googling if this car is in this category and it isnt !!!!!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JAMES - 24 May 2025
" Nice and easy for me trouble free. "
" Quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 24 May 2025
" Overalls value for money. "
" Efficient and focused but push to sell additional products. No introduction to the facilities of the rental car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 23 May 2025
" As always, great service from yourselves with friendly helpful staff. Will be rebooking again for next year "
" The car was very dirty both inside and out with some rubbish left in the side pockets in the door and some sticky residue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MELBOURNE FL, US - Reviewed by CHRIS - 23 May 2025
" Good rates "
" Alamo are excellent. Always have been for me, that's why I always go to them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by MICHAEL - 23 May 2025
" See comment above "
" Usual high standard, fuss free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by MARK - 22 May 2025
" Have been very impressed with Auto Europe and would be happy to recommend "
" Experience at Honolulu Airport was excellent. Car clean. Good service. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by JENNIFER - 22 May 2025
" Great experience with great service we will use Alamo again. "
" Easy from start to finish we had a great car experience. Clean car and service was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 22 May 2025
" Always recommend to my guests. "
" Car was a bit tired compared to the usual high standard from alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by JOHN - 22 May 2025
" Cant say enough how happy with the experience. Great price and everything worked out so smooth. Perfect "
" Super smooth experience with Thrifty. I arrived at the desk they only asked for my name and drivers licence. Employee passed the car keys and told me which bay to find the car. Car was exactly as expected, tidy and fully fueled. Upon return I pulled into the return area, employee scanned the car barcode told me where to park and said to leave the keys on the seat and I was done. Perfect, so easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SAHIL - 22 May 2025
" Very easy to book and best price online! "
" Initially, the cars were not available but the service assistant was fantastic and even managed to get us a cheaper upgrade! The cars were amazing and very smooth process overall - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 21 May 2025
" Simple to use and very easy to make changes when cheaper price came along. "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by CLIVE - 21 May 2025
" No comment "
" No comment "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JARROD - 21 May 2025
" Although staff and procedures were good in country, it was very disappointing to have no choice but to accept an alternative vehicle to that which was booked. Especially having booked and confirmed several months in advance, as above the type/class of vehicle ordered (mustang convertible of similar) was not available. An alternative was offered (Jeep Wrangler) without any compensation. The alternative vehicle was much less economical for the road trip planned so ended up being much more expensive. "
" Having booked several months in advance, the type/class of vehicle ordered (mustang convertible of similar) was not available. An alternative was offered (Jeep Wrangler) without any compensation. The alternative vehicle was much less economical for the road trip planned so ended up being much more expensive. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DARREN - 21 May 2025
" Over all very satisfying "
" Overall good experience apart from been home a week and not had an email confirmation of vehicle report after drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by MALCOLM - 21 May 2025
" Very smooth, nice and easy after a long flight. "
" Very smooth, nice and easy after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JORDAN - 21 May 2025
" Great experience with auto Europe as always "
" The car supplied, Nissan Kicks, was one of the worst cars I've ever hired. Along with that , there was no parcel shelf (our items were on full display) and no tints on the windows. With it being Florida, it made our long drives very uncomfortable. I did not have the time to return to an hertz annd ansk for ann exchange unfortunately Other than that it was a seamless transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by LYNDON - 21 May 2025
" Alamo is normally slightly more expensive but, there toll charges are less than other companies. No pressure to buy unnecessary extras s everything covered when booked "
" Unusually longer queue wait at counter. Waited about 30 minutes to be served "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NIGEL - 20 May 2025
" car was great "
" would use again "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRIS - 20 May 2025
" Good to work with "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by SYLVIA - 20 May 2025
" Have used Auto Europe for many years and am satisfied with the choice of vehicles for hire and inclusion of insurance and other coverage. "
" Satisfied with the service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 20 May 2025
" superb "
" The rental desk at Melbourne were excellent, friendly staff, really quick, choice of cars all just about new, really friendly return handover, excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEPHEN - 20 May 2025
" After receiving extra charge on return home, spoke to Auto Europe and staff member not helpful with a bad attitude. "
" Car supplied was not roadworthy, low tyre pressure low. Had to swap out car at Double Trees LBV. Also, received extra charge on return home. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ADRIAN - 20 May 2025
" Pleasant experience "
" Car was almost new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEPHEN - 19 May 2025
" Extremely poor service at Miami drop off and kiosk "
" Complete untruth written in vehicle incident report despite police documentation and failure to provide final receipt on request "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by PETER - 19 May 2025
" Prices very competitive, easy to book. "
" Counter staff very rude. No cars available at rental time- had to wait with a lot of other people for cars to be returned. Car not cleaned prior to rental, back seats stained and food left on floor and in door pockets Large chip on windscreen. Return was very smooth, met in car park and given a receipt immediately. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by LORRAINE - 19 May 2025
" Excellent except for the initial pickup. "
" Everything was excellent apart from the long queues at pickup. After a 11hr flight the last thing you need is a 1-1.30 hr wait in line to get a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by EDWIN - 19 May 2025
" I highly rate AutoEurope & have used you many times but will not use Budget again in Melbourne unless guaranteed car will be ready on arrival "
" We had to wait nearly 1 hour for a car as they had none ready. I wouldn't use Budget in Melbourne again unless i was assured this wouldn't happen again "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by LANCE - 19 May 2025
" When hiring a vehicle in LAX, customers are told it is an 'on site pick up'. No it's not, you have to catch a courtesy shuttle bus to the hire location/s. This information should be provided to customers along with the 'instructions' as to where to catch the bus outside each terminal. "
" Counter staff should not try to 'up-sell' those customers with an already fully pre-paid hire arrangement unless the customer asks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 18 May 2025
" Easy and simple to book and no ongoing troubles. "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 18 May 2025
" NA "
" Very satisfied with the overall service from Dollar. My only main concern was that we had an issue with the key fob about a week into our hire. The fob didn't work and left us stranded at Universal on a Saturday night. It took us about 45 minutes for the fob to eventually work and let us start the car. Unfortunately, we were unable to do anything the following day as it was a Sunday and there were no local dollar services open. Luckily we were staying with family who took us to pick up a new battery which fixed the issue. The batteries were paid for out of pocket. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KANSAS CITY, US - Reviewed by TIMOTHY - 18 May 2025
" As above with Avis: When originally booking the vehicle, I only wanted a small, 'compact' car. Upon collection of the vehicle at Kansas City airport, I was told the 'compact' cars were only electric, and that's what has been set aside for me. I explained that an electric vehicle wouldn't work for the amount of travelling I had to do during my holiday. This was resolved by offering me another vehicle - which I had to pay an additional amount for! I was very disappointed with this, as I felt there was no indication at the time of booking the vehicle online, that my car would be electric! I would have appreciated some discount on this charge - or even the charge to have been waived. The vehicle were given 'in exchange' was dirty and not clean. I also had some tyre pressure problems during the rental period. "
" When originally booking the vehicle, I only wanted a small, 'compact' car. Upon collection of the vehicle at Kansas City airport, I was told the 'compact' cars were only electric, and that's what has been set aside for me. I explained that an electric vehicle wouldn't work for the amount of travelling I had to do during my holiday. This was resolved by offering me another vehicle - which I had to pay an additional amount for! I was very disappointed with this, as I felt there was no indication at the time of booking the vehicle online, that my car would be electric! I would have appreciated some discount on this charge - or even the charge to have been waived. The vehicle were given 'in exchange' was dirty and not clean. I also had some tyre pressure problems during the rental period. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MICHAEL - 17 May 2025
" Auto Europe were great, Dollar not quite so good. Be aware when picking up from terminal C, you maybe liable to hard sell on additional insurance...just say NO "
" Hard sell at Orlando International Airport terminal C was unnecessary and unpleasant. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIHUE, US - Reviewed by MARK - 16 May 2025
" The Auto Europe experience was great. The price was very competitive. Thrifty were easy to deal with. Just wish the car had been cleaner. We spoke to another renter. Their car was even dirtier than ours! "
" Car was not clean. Seats were stained and bodywork especially lower down and around wheels was dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by WAYNE - 16 May 2025
" Auto europe were good but not Budget "
" Quality of cars is very poor, out first one had a cracked windscreen, replacement was dirty both inside and out, 2nd day we discovered it had no screenwash at all so had to buy some. Other people on same flight using budget had similar issues, one family had damaged tyres and a razor blade in the boot, another couple a puncture on pick up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by TERENCE - 16 May 2025
" Excellent "
" Very satisfied, excellent customer service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by NACHMAN - 16 May 2025
" shocking "
" they did not give me a veihcle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by SHAUN - 16 May 2025
" Great communication from start to finish, found it easy to find what I want and when comparing prices got a great deal. Everything as described and the whole experience was easy and stress free. "
" Excellent service from start to finish, car was virtually new and staff friendly and helpful. No pressure and no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 15 May 2025
" Fast efficient service "
" .Fast efficient service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DES MOINES, US - Reviewed by TIMOTHY - 15 May 2025
" You were not willing to help and kept telling me to contact Alamo which was impossible due to time difference. And they couldn't do anything as I booked through you. "
" They sorted out a problem with late arrival with no stress, as I thought I might lose the rental and pay for another one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSON MS, US - Reviewed by PAUL - 15 May 2025
" Overall good "
" Did not have the car I booked "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 15 May 2025
" Prompt and professional service at counter and at car pickup location. Efficient drop off process which saves time! "
" Great and efficient customer service by friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by REBECCA - 14 May 2025
" Auto Europe was clear and helpfull "
" Poor returns proceedure "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
DENVER, US - Reviewed by MASSIMO - 14 May 2025
" Great value for money. This is not my first time booking with them, and definitely going back again. Thank you. "
" The service was great. The only issue I had was that I had to claim back the fuel charges, as the staff missed the fact that I was given a free tank of gas at the time of collection. Nevertheless, the refund procedure was smooth and quick. I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KNUT - 14 May 2025
" Easily compare car hire prices and book a vehicle. Customer service is very helpful. "
" The return had an unfortunate outcome as I was charged an extra hour even though I returned the car only 20 minutes later than the expected drop-off time and the staff needed extra time before the car was checked. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by RAYMOND - 13 May 2025
" Third time I've use you and I learnt my lesson from the last time. "
" Hertz counter staff told me I needed a bigger car, when I was travelling alone. They told me I needed more insurance. The told to pre-purchase gas because it was $6 a gallon locally. Next time I hire a car I will record the conversation! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ALEXANDER - 13 May 2025
" All good with one exception. I was unable to give my details to Thrifty in advance as I was booked via a 3rd party. Perhaps a work around may make the pickup smoother. "
" Directions at JFK airport were not clear. We had to ask for directions as the signage was incorrect due work going on at the airport. Apart from that all went well. I'm waiting to se what the charge for tolls. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 13 May 2025
" Easy check in and easy drop off "
" Very good and friendly service vehicle provided was first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ELIZABETH - 13 May 2025
" . "
" Did not get the car we booked Had problems with car tyres Car was not good to drive. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TAMPA, US - Reviewed by JO - 13 May 2025
" All good with Alamo! You get what you pay for. "
" Alamo were great on arrival as normal, friendly and helped with getting the right car for us. Drop off was not the same! There was not one luggage trolley at the Alamo drop off (There are four places you can pay for a trolley in the area), we had three piece of luggage each and there was no way we could carry them to the terminal which is in a separate building. We asked for support and who to contact and were basically told not there problem! Then a member of staff came over and I asked the same thing and he went out of his way to help my wife find two trolleys from elsewhere in the building. Otherwise we would still be stuck there now most probably! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 13 May 2025
" Very easy from start to finish "
" Asked for a particular vehicle at collection and was given that exact model "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MAUI, US - Reviewed by PATRICK - 12 May 2025
" Auto Europe super efficient as always, Hertz not so much. "
" Check in took far too long due to lack of counter staff. Car was dirty inside and damaged on nearly every panel. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 11 May 2025
" Zzz "
" 90 minutes queuing at Orlando Airport to collect the car. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SANTA ANA, US - Reviewed by JOHN - 11 May 2025
" as above. "
" Great Experience with Thrifty at Santa Ana Airport I was initially concerned after booking a 7-seater at Santa Ana Airport due to some negative reviews I came across. However, our experience turned out to be very smooth. We had just arrived from the UK for our daughter's university graduation, and while finding the Thrifty desk wasn't immediately obvious (it's located within the Dollar rental office), the staff were very helpful and made the process easy. After a short wait, our vehicle was ready and we were directed to the correct bay. We were pleased with the 7-seater provided--it fit our family of five and all our luggage comfortably. While the interior could've used a bit more cleaning, the car overall was in good condition. My only slight confusion came a few days in when I needed to refuel. Coming from the UK, I wasn't entirely sure which type of gas/petrol the vehicle required. I couldn't find confirmation on the fuel cap, in the manual, or anywhere else in the car. Since it clearly wasn't a diesel, I filled the tank with 87 Regular and hoped for the best--which worked out fine. In hindsight, I should have asked the Thrifty staff before leaving, but it would be helpful if this information was provided upfront. Drop-off was just as smooth, and despite that small hiccup, we would definitely consider using Thrifty again at Santa Ana Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by STEVE - 11 May 2025
" All good but needs more staff in melbourne "
" Great service and price, the car hire desk in Melbourne was very busy had to wait over one hour thirty to collect car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MICHAEL - 11 May 2025
" Other than above comments all went well. "
" Airport pick up instructions only gave details for arrivals by air but I was arriving by taxi from nearby cruise terminal. Room for improvement! Counter staff told me to take any SUV from two lines of cars but when I went to the lines there were not SUVs there. Had to go back and they came outside and told me to take from another line. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MALCOLM - 11 May 2025
" Auto Europe very good to deal with would recommend "
" Avis staff on the reception were very rude no manners at all customers not treated very well, made to wait two hours for car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMES - 11 May 2025
" Booking process seemed very good Made a bad choice with Sixt would not use again "
" Terrible experience tried to add on insurance that was covered by booking said they didn't recognise Auto Europe reservation terms Really disappointing start to holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by JULIAN - 10 May 2025
" On the whole auto Europe is fine but this has dampened my experience with them for pushing such an awful company. "
" Queue at the car collection was huge with only 3/4 people on the counter. The member of staff who served us was great however. The real issue was when we returned the car. Initially, everything was fine. However, 2 days later we still hadn't received the deposit back and saw that Thrifty were trying to take the same amount of money again. OVER £500. Trying to get someone on the phone at thrifty was pretty much impossible. I had to argue with the reservations team to put me through to a real person rather than filling in a form where a reply takes 3-5 days... When I eventually spoke to someone they admitted the accidental charge but informed us we wouldn't be getting the money back for FIVE DAYS. This is completely unacceptable and ruined the end of our trip as we still had a couple of days remaining and hadn't budgeted losing £500. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARK - 09 May 2025
" Easy to book and can change hire companies if price reduces which is excellent and helpful "
" Got to the counter at 9am and was only person there. Young lady was very polite, offered there usual extra stuff but declined all except pre paid fuel... Which she excepted without any hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by MARK - 09 May 2025
" Would book with you again "
" Car was clean and low mileage but aircon was smelly and gave us both sore throats "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by DAVID - 09 May 2025
" GREAT "
" Very pleased with the whole experience and the car was perfect for us pity I couldn't bring it home "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by PAUL - 09 May 2025
" The Contract note said we had to call Auto Europe if going to be late at pick up. As our flight was cancelled we were very late. However, Auto Europe was closed and I did not have a US phone so had to borrow one to call SIXT. On emailing Auto Europe you said that being late was not an issue in USA. That would have been nice to know in advance as it caused a lot of stress and required asking a stranger to borrow their phone. Perhaps you can alter your communication for USA rentals? "
" Really good experience after picking up car. See below for issue with Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALEXANDER - 08 May 2025
" Had no problems with pick up or return. "
" Plane was late and baggage reclaim is very slow at Terminal C. We only just got to Dollar desk before closing. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 08 May 2025
" Site is easy to use and the Reservation form is clear about which class of vehicle is being rented and therefore what should be provided by the rental company "
" On arrival at Fort Myers the Dollar rental agent said the rental vehicle would be a Chevrolet Bolt this is a Compact class vehicle and I had clearly rented am Intermediate Class ( Honda CRV or similar) after some discussion with his superior it was agreed and I was allocated a Regular SUV and obtained a Ford Escape which I was happy with - this was at 23:30 at night after about 18 hours of travelling and I could have done without the hassle "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by NEIL - 08 May 2025
" Auto Europe intro'd me to a shocking Thrifty experience - you guys have to take some blame. "
" Shocking. Queued for over an hour at the desk. There were far too few counter staff for all the bookings they had at that time. The actual car pick up was chaos. It took another 30 minutes to be given the right car and actually exit the car park. Even the staff admitted that they were totally overwhelmed. The fuel tank was only 3/4 full. Stupidly I forgot to check in the general craziness. before handing the car back I refuelled to a full tank (at the airport). Now looking at the final bill Thrifty have charged for a fuel top up. So the summary is - incompetent, timewasting and deceitful. A truly dreadful experience. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by ANTONY - 08 May 2025
" See 3 above. The rental cost me more in fuel costs I initially and holiday time to fi d another Avis provider "
" Orderedsmall car inadvertently given a petrol guzzling 8 seater truck as no other cars in stock. Had to take it reluctantly swapped it 24 hours and $17 later . Replacement car was the most damaged cat i have ever hired. Every panel scratched or dented. Warning lights on. Again told that's all that was available ans just faulty sensors. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by KEITH - 08 May 2025
" I am a regular user of Autoeurope but recently found them to be less competitive. Previously I have received TopCashBack on Autoeurope rentals but now there is no benefit for me. "
" I declined a package for use of any toll roads but Budget have charged my credit card for this option. I have disputed this with Budget and await their response. This reflect very badly on Budget. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 08 May 2025
" Whilst the pock up of the vehicle wasc satisfactory the drop off was the worst I have experienced "
" Drop off of vehicle was not good as we had to wait 10 minutes to check the vehicle in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by KEVIN - 08 May 2025
" As above. "
" Really quick pick-up .. no queues at all .. friendly staff .. and the drop-off is equally easy to find and the handover took seconds. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LLOYD - 08 May 2025
" Got a good price from Auto Europe and everything went very smoothly. "
" Everything went extremely smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by HEATHER - 08 May 2025
" They were efficient & not too pushy selling extras. Troublefree hire car service "
" Efficient service. Good courtesy bus to terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by BRIAN - 07 May 2025
" Everything was great; only negative (not Dollar) is location of car rental centre at San Diego airport on other side of airfield to terminals - resulting in fairly long shuttle ride. "
" Staff made effort to locate and provide requested vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 07 May 2025
" Great rental experience made so by staff and quality of vehicle. "
" Really great service when car collected. Very pleasant and welcoming. Clear instructions provided. Had choice of vehicles and very pleased with selection. Drop off in Miami very smooth. Again very pleasant and welcoming staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTOPHER - 07 May 2025
" Convenient and efficient car rental "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ED - 07 May 2025
" Great experience and lovely staff. "
" Superb experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICIA - 07 May 2025
" Auto Europe offered a reasonable price for the rental but unfortunately Thrifty have tarnished the experience. "
" I was charged for a premium roadside service which I did not request and was not advised of and in addition have been charged a further 50 US dollars without explanation. I am currently waiting on an explanation from them. I contacted Thrifty immediately on holiday but they failed to address the issue. I had to seek out someone at the airport when returning the car as no one was about to check us back in. I've used Thrifty before but won't again after this experience. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 06 May 2025
" Great experience and excellent staff "
" Great staff and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 06 May 2025
" Auto Europe were the lowest price for the time we wanted it and were very easy to deal with. "
" From start to finish Alamo were excellent. The guy at the place where you chose your car could have been more helpful but that's the only gripe I have. The car we chose had quite a high mileage but it drove well and gave us absolutely no problems. We were even told at pick up we could bring it back and change it any time we wanted if we didn't like it for any reason. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by PAUL - 06 May 2025
" Have used auto Europe multiple times and found the prices competitive with access to the hire companies I like using "
" Very efficient and quick. No pressure to buy unwanted add ons "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PANAMA CITY, US - Reviewed by MARK - 06 May 2025
" It was simple and quick at all stages of the booking. No complaints at all "
" The car was fine with no problems it was just well worn on the interior with a tear on the passenger seat and several minor knocks on body work. The car had done 69k miles so the wear was to be expected but previous rentals with hertz were virtually new cars. Just a slightly disappointing vehicle tho it worked fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by STEVEN - 06 May 2025
" Auto Europe easy to use "
" Got back and now have a £200 bill no idea what for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 06 May 2025
" I was pleased with the experience with Auto Europe and the price paid. I have previously used RentalCars.com and would have used them again but the price was better with Auto Europe. "
" I was apprehensive to be allocated a vehicle rather than choose my own (as i have with Alamo in the past) but the car supplied was excellent. I have marked the condition of the vehicle down to 8 out of 10 as the rear wiper didn't work although i didn't realise this until well into the hire period as there had been no rain and the Florida roads are so clean that I hadn't needed to use it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by COLIN - 06 May 2025
" Car could have been cleaner inside. "
" The counter staff tried to sell additional cover - said we didn't have cover in the event of a puncture. I thought we had the fullest cover available from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 06 May 2025
" Used Auto Europe on previous occasions, always had good deals with easy booking process, you were let down badly by Budget on this occasion "
" Queued 40 minutes at rental desk, handed A. E. voucher to agent who spoke quietly in a very noisy atmosphere and I had to constantly ask her to repeat the question much to her annoyance, she handed my a paper with car location and I pointed out that there were additional drivers as per the voucher to which she was rather rude saying I should have pointed that out even though my wife & daughter were standing with driving licences in hand. The car was not fit for hire, one rear seat belt faulty, fully extended and not retracting, tucked behind the reas seat back. On starting the car alarm tones and warnings from the dashboard for low tyre pressure and oil change required. The luggage cover in the boot was broken and jammed down the back of the rear seats protruding above the seat backs obstructing the view through the rear view mirror. The exterior was in poor condition, dents, scrapes, scratches and the front skirt split. The car was smaller than the vehicle I booked, it was the size of my wife's Ford Puma. I found a attendant and told him of the problems, he told me to go back to the rental desk and complain or tell the person on the exit gate, I chose the exit gate and the attendant there told me that all the problems were listed on the system and it was good to go and if I wasn't satisfied go back to the rental desk. Clearly Budget by name budget by nature, I found a service station and sorted the tyre pressures A very disappointing experience. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by NIGEL - 06 May 2025
" Very satisfactory "
" Signage at pick up point very poor "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEY WEST, US - Reviewed by ALAN - 04 May 2025
" Not good "
" I asked for a small car , instead I was given a 8 seater , to big for me as 1 person and 1 case , I did explain I would like a small car as ordered , petrol consumption was awful !!! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by DOUGLAS - 04 May 2025
" Auto Europe was good value, and the car was a hybrid which kept the fuel costs down. "
" Knowing the number of vehicles which have been booked and flight times, why was the counter staff so overwhelmed and not correctly stocked, after all vehicles are booked In advance. Car also stank of cigarette smoke. When returning the vehicle there was no signage as to where to park it. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by KENNETH - 04 May 2025
" Good experience from start to finish. Will use again. "
" Very professional as usual. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KIERAN - 04 May 2025
" X "
" 2 agents available - took 10 minutes to collect bags and clear Border Control - took 90 minutes to clear Budget Friends with Alamo were in Kissimmee as we left the airport ! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 04 May 2025
" Hiring a car in America is big business and organized to meet those demands, pick up and drop off were efficient and well organized. "
" The Fishermen's wharf office was very busy early Saturday morning with only one counter staff member, but the service was efficient and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by CHRISTINE - 04 May 2025
" No problem. Great staff. "
" We had an accident and dollar dealt with our return very speedily. Very good staff and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 04 May 2025
" I try to use Dollar everything I travel. Good rates, good cars and good service "
" Everything went smoothly, apart from the long line, but I guess it was a busy time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JAMES - 04 May 2025
" I was charges $49 for what I do not know, I have sent 2emails to budget to no avail , can you at auto Europe who made my booking enquire on my behalf the reason for this charge, thank you "
" Picked car up, parts of bumper hanging off, changed car car only half full with petrol,staff were not interested , "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MYRTLE BEACH, US - Reviewed by KATHLEEN - 03 May 2025
" Would not hesitate to book again "
" Booking, collection and drop off all made very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DES MOINES, US - Reviewed by MARTIN - 03 May 2025
" Fine as usual. "
" Problems with voucher at check in due to Avis system issues. Took an hour to sort. Also didn't have requested class of vehicle, so had larger car than needed, but nice enough. Des Moines not the most communicative. Drop off staff excellent though. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by ANDREJ - 02 May 2025
" all good "
" All was quite good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ANN - 01 May 2025
" Quick and easy to collect vehicle "
" Nice vehicle no problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARTIN - 01 May 2025
" I hope that we will receive some form of compensation as we do not feel that we received what we had signed up and paid in full for. "
" We had a very disappointing and poor experience. We had paid for a full tank of petrol on collection, it was only half full. Our car had not been cleaned, was really covered in sand inside - we had to wipe down the seats before we could sit down. There was rubbish in the car from the previous renter and I was appalled to find an acrylic, painted blue, finger nail in the passenger door - made me feel sick. The outside of the car was dirty and lots of scratches and dents. We are sure that we got the car in the same condition that it had been dropped off by the previous renter - not cleaned in anyway or petrol filled. Very disappointing and did take some of the shine off our holiday. I intend to complain to customer services as we believe we did not get what we paid for. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SARAH - 01 May 2025
" Easy to book through auto Europe "
" Rude male staff on collection. Sold me extra products but didn't tell me about it till I checked my receipt! He was happy to charge me 452dollars instead of the deposit of 200 and 52 for fuel tank. I went straight back and complained he wasn't happy or interested. Haven't received a final bill they've just taken money out of my bank "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RICHARD - 01 May 2025
" Auto Europe got me good prices and a great car with an easy to use website. Definitely will use again "
" The whole rental from start to finish was excellent. The vehicle was almost brand new as well which was a bonus. Have rented from Sixt plenty of times before and will be doing so again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by WILLIAM - 30 April 2025
" Lack of interest by staff in checking status of car when collecting left me concerned. I took a video of damage. Checking in at end was horrible, aggressively-handled and rushed. "
" The drop off was aggressive, badly handled and made me feel pushed and not appreciated as a customer "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RACHEL - 30 April 2025
" Will never rent with budget again. The toll option was not explained so we ended up paying tolls and also being charged nearly $14 per day so hit with over $200 of additional charges "
" The car was filthy and smelled of cigarette smoke so had to buy air freshener and clean the interior because it was so unpleasant "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by DANIEL - 29 April 2025
" Easy and hassle free - highly recommend! "
" Easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by CRAIG - 28 April 2025
" Very easy and value for money. "
" Everything was great. Only issue I had was a few hours into the drive I found the window wash wasn't working. A little annoying but manageable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 28 April 2025
" NA "
" Car had 50K miles and had been ragged. Frequent wheel shakes and generally felt unsafe. To far away from LAX to take back but Im not sure that vehicle should be on the road "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by DECLAN - 28 April 2025
" Good price and easy to book massage out my first option of I ever need a hire car "
" Quick to collect and return car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DARRYL - 28 April 2025
" Dollar were short staffed and had a distinct lack of cars...I had to wait 40 mins after check in for a car to arrive. NOT GOOD ENOUGH! "
" They were short staffed and lack of cars...Had to wait 40 mins after check in for a car to arrive. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 28 April 2025
" As above. I don't know how Auto Europe do it, but if the prices and service remain the same then why would I choose anything else. "
" The member of staff who dealt with us when picking up the vehicle made it a pleasure. So friendly and helpful. The car was like new and it all added to having a wonderful holiday. Return was so easy and hassle free with confirmation immediately by email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 27 April 2025
" This is maybe the 4th time I have used Autoeurope & I was happy with the overall service & value. I definitely would return again. Thanks! "
" Overall, I was happy with my experience, however at car pick-up, there were no vehicles in my class immediately available. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDREW - 27 April 2025
" See comments in 3 "
" The one chap that was on the desk was over run with people trying to pick up there cars it took nearly 3 hours people after us must have been longer and when we collected it it wasn't the car that we had hired but the car we did have was okay but had a small trunk "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JUAN DAVID - 26 April 2025
" Easy site, best price by far. Great all around. "
" Incredibly easy. They respected by Presidents Club. Note that if you going to Florida ask them to remove the 67 USD auto tolls if you have an alternative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ANDREW - 26 April 2025
" Easy to book the car and no issues on collection and drop ofg "
" Car was in a reasonable condition. Could have been cleaner inside and some damage to the bodywork was not initially recorded. Overall experience was satisfactory though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by JOHN - 26 April 2025
" Easy to make the reservation. However, as a middle-man, your use is very limited & not noteworthy. "
" Overall it was ok but I was surprised at how much I was asked to pay in taxes; this was not made clear up front. I was offered an upgrade for what I was told was $20. I expected that was in total. Upon receipt of my invoice I was actually charged $24 per day. I feel as though I was deliberately mis-led to increase the sale value. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by RICHARD - 25 April 2025
" Easy to book, well priced. "
" Be aware of counter staff asking if you want a car with sat nav, which actually involves an upgrade and a daily charge. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by SIMON - 25 April 2025
" See above "
" Good car , good pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MIGUEL - 25 April 2025
" Autotrade was ok, but given the experience with Thrifty I would think about recommending you, reason for a 5. "
" Several issuesÑ 1. The person at the counter tried hard to upsell me to a Mercedes SUV 2. Car was not what I expected, actually seemed a lower one compared to what I rented and expecting 3. Road signs to find delivery office in JFK were wrong due to recent changes and noone explained to me that I had to follow signs to Hertz. 4. Finally and most important, I have been double charged for the rent hire. I had prepaid it, but to my surprise, Thrifty charged my credit card again for it, which I have just rebated with AMEX. So in summary, very bad. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BOSTON, US - Reviewed by SHANNON - 25 April 2025
" Auto Europe were appalling when trying to organise a new car/refund etc! Our flight was delayed then we were sent to CLT instead of Boston. Tried out of hours customer service to change to pick car up in Charlotte and couldn't get through to anyone!! Had to rent another car independently! When finally got to speak with someone at Auto Europe regarding a refund of some sort as the cancellation was out of our hands- we were told sorry, not our problem! Shocking!! "
" Alamo was not the issue as we never picked up our car due to delays and cancellations "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by BARTLOMIEJ - 25 April 2025
" Good choice "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by EILEEN - 24 April 2025
" Great experience "
" Easy to check in, great new car and quick returns - and all very kind and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DONALD - 24 April 2025
" Professional, effective communication throughout. Pricing transparent, and the car hire company was excellent. Thank you. "
" I have travelled the world hiring cars for many years. I do not recall using National before now. They were excellent, from start to finish. Thanks for connecting us! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 24 April 2025
" Fine "
" All went very well, no issues with car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PETER - 23 April 2025
" Had some travel issues and needed support out of hours. Despite the booking voucher having an out of office hours phone number (that I rang 1 hour before the closing time shown on the voucher) the message stated the office were shut. I w@sent able to get any help. Clearly the voucher is wrong and this template should be updated to match what your actual out of hours are, if indeed there are any. "
" Car was dirty and had not been washed or vacuumed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by SIMON - 23 April 2025
" At present my score is 6. If Auto-Europe take these concerns seriously and action an expectable response and support then my feedback will of course be much higher. "
" My two considerable issues: 1) At no point did the agent who completed the rental at the counter with me offer me extra's but I have been charged extras. 2) The car had a mechanical issue from the outset. The car made a very worrying news during low speed acceleration. This made it very difficult, challenging and an issue when joining a freeway or highway. I believe this to have been a serious concern for my safety. 3) Thrifty emailed be about 48hrs after the commencement of the rental to ask how it was going. I replied with my content about the vehicle. They emailed back saying they were unable to help. Not acceptable. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by NICHOLAS - 23 April 2025
" Very easy to book and great prices plus a free additional driver "
" Fabulous -quick check in, nearly new car and the fastest friendly car return ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 23 April 2025
" auto europe was very good with my booking only Budget let you down "
" the car they gave me was a gmc model not the ford model in the advert it was very basic not as well equiped as the Ford advertised, I think it was a lower grade vehicle than I had paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JAMES - 23 April 2025
" Good experience "
" Generally good, but as always the hard upsell on insurances at the counter "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 22 April 2025
" Pick up and drop off quick and easy Vehicle bigger than expected but worked out better for long journeys when you have two young adults with long legs! "
" Very satisfied with whole experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JAMES - 22 April 2025
" good "
" Car was extremely damaged. Scratched and dented in every panel "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by WALTER - 22 April 2025
" As above. "
" Agent telling me car booked would not be sufficient for our luggage was a surprise & left me questioning whether the description on the website was correct or he was trying to sell me a more expensive vehicle. Ultimately he gave me a very reasonable price for the upgrade which I accepted. Advice on toll plate was welcome. Having to pick up the vehicle from a different terminal was a nuisance easy enough to travel between. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 22 April 2025
" Excellent "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KRISTOF - 22 April 2025
" Great service! "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEPHEN - 22 April 2025
" Great experience from start to finish "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MOHAMMAD FEZHAN - 21 April 2025
" I would use autoeurope again if or their competitive prices and ease of use for the website "
" Anna at thrifty was very helpful. She assisted us with speed and was happy to answer any questions. The process was seamless and I would definitely use them again. I had also booked with another provider during the trip (Avis who gave me a horrible experience with workers who were very incompetent) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 21 April 2025
" . "
" When we were collecting the car they were trying to get us to take a car which was too small. We couldn't even fit 2 suit cases in the boot. In the end we saw a nissan rogue (which is what we had paid for) and took that which was the size we needed. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW HAVEN, US - Reviewed by MICHAEL - 21 April 2025
" In order to query the additional charges of $134 that were made to my credit card, I telephoned the Budget number shown on my Rental Agreement schedule. The gentleman I spoke to explained that the $134 consisted of two elements, the first part being additional driver charges, and the second part relating to an additional charge of one day's hire fee for late return of the vehicle. I pointed out that the package we had taken with Budget included additional drivers at no extra cost, and also that I was not happy with the extortionate extra day's hire charge for returning the vehicle one day late. "
" I arrived to collect our vehicle in good time, as scheduled, at 10:00 a.m. on 07/04/25. However, no instruction nor help with operating the vehicle nor in adjusting it's various settings was offered by the Budget agent - we were simply given the key and told that it was 'the red Jeep in the parking lot' adjacent to New Haven train station. Our experience with the vehicle itself was very good - it was very comfortable, and drove very well without any issues. However, when I returned the vehicle on 15.04.25 (admittedly, we were 45 mins. late, arriving at 10:45 a.m.), I was very disappointed to see that charges of $134 had been made to my credit card, without any explanation whatsoever being given by the Budget agent. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by AUSTIN - 21 April 2025
" Im a fan of Auto Europe, zim judt disappointed with Hertz, Dollar abx Thrifty. I will continue to do business with you as your services have always been grest. Ill copy the same redponse from above as to thd experience. The vehicle I was given was not the luxury class I booked. I was given a large SUV which was not only difficult for my 80 year old mother to get in and out if... but more shocking was that it had been heavily smoked in... not cigarettes but Cannabis. It was so strong I had to drive with the windows opened. I was told there were no other cars available. It was so strong my guess would be whoever cleaned it probably smoked while cleaning it. I contacted their customer service email address with details of what had happened... no reply. A few days later I received their normal computer generated survey about the rental and I again responded in detail. This time I received s short reply that I should have reported the car had not been cleaned. I've never had a bad experience with Hertz, Dollar or Thrifty and have been a loyal customer to them fir twenty years, you should be able to see on my account with you. I'm terribly disappointed that I wasn't provided any level of support from them. I felt humiliated putting my 80 year old mother in that vehicle. She was worried people would smell it on her clothes and hair. I rented this vehicle which should have been LUXURY and visited because it was her 80th Birthday on 31 March. Other family members commented on the strong smell as well which left me further embarrassed. Possibly you could get a reply from them. I feel they owe me at the very least a credit towards my next booking. I already have the next booking through you guys booked in September and yes with them again as well. I will be booking another three week booking in the next month for either December or February as well . Their reply will govern if I remain a customer or move over to another rental provider. "
" The vehicle I was given was not the luxury class I booked. I was given a large SUV which was not only difficult for my 80 year old mother to get in and out if... but more shocking was that it had been heavily smoked in... not cigarettes but Cannabis. It was so strong I had to drive with the windows opened. I was told there were no other cars available. It was so strong my guess would be whoever cleaned it probably smoked while cleaning it. I contacted their customer service email address with details of what had happened... no reply. A few days later I received their normal computer generated survey about the rental and I again responded in detail. This time I received s short reply that I should have reported the car had not been cleaned. I've never had a bad experience with Hertz, Dollar or Thrifty and have been a loyal customer to them fir twenty years, you should be able to see on my account with you. I'm terribly disappointed that I wasn't provided any level of support from them. I felt humiliated putting my 80 year old mother in that vehicle. She was worried people would smell it on her clothes and hair. I rented this vehicle which should have been LUXURY and visited because it was her 80th Birthday on 31 March. Other family members commented on the strong smell as well which left me further embarrassed. Possibly you could get a reply from them. I feel they owe me at the very least a credit towards my next booking. I already have the next booking through you guys booked in September and yes with them again as well. I will be booking another three week booking in the next month for either December or February as well . Their reply will govern if I remain a customer or move over to another rental provider. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by NICK - 20 April 2025
" AutoEurope top notch, as usual. "
" It all worked fine. We had a new vehicle and a choice of about 20 vehicles on the lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BEN - 20 April 2025
" Very unhappy with the whole process "
" Only problem I had was the pick up of the vehicle which resulted in a wait in the queue of over 2 hours. We had just come in from a long haul flight with young children who were very tired and hungry! Having only 1 person on the desk dealing with people was very frustrating and I don't think I will ever rent from you in the future because of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GORDON - 20 April 2025
" see above. "
" Appauling wait to collect vehicle, 2 hours and 20 minutes in the queue totally unacceptable as we had completed the Budget pre check to expedite a quick pick up. Nowhere was this made us available to us we just queued like all the other poor people. Have rented with Auto Europe and Budget on many occasions will not do so again. Would like an explanation why we had to wait 2 hours 20 minutes which is the last thing you need after a long haul flight. Very unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WILLIAM - 17 April 2025
" great "
" great experience car was ready and waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 17 April 2025
" Excellent booking site, consistently cheapest for me with a good selection of cars. "
" Good booking until they charged a $18 re-fuelling fee after return after I filled the car 6 miles from the airport.. They resolved it quickly when I submitted a petrol receipt but should never happen. Make sure to check your credit card on return home. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 17 April 2025
" There isn't a chance I would book with this company again and I would actively discourage others who were considering doing so. "
" After an exhausting flight we were 'upsold' toll road charges far beyond anyone would spend on toll roads. We were upsold extra coverage which, looking back, we clearly didn't need and wouldn't have taken out if we were not so exhausted. All these options should have been made available at the time of booking online but they weren't because the company relies on tired travellers in a hurry to leave. We also had to wait for a long time in the queue at the airport to collect our pre-booked car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JASON - 16 April 2025
" The price is always competitive and the included insurance deals are a must when renting in places like the ISA "
" My car was new, which was lovely and was possibly a class above that which I had booked. This is a pleasant change from booking what you assume is a certain car only ro.find they don't even have them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by JAMES - 15 April 2025
" Process was great start to finish. Always recommend autoeurope to friends. "
" Could not have went any better. Assistant was friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by RACHEL - 15 April 2025
" Nice car, easy pick up and drop off. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by KATHLEEN - 14 April 2025
" Very easy to deal with and no unexpected charges. Excellent! "
" Everything was great, from pick up to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JANET - 14 April 2025
" From the service we received at the desk to the man that met us on our return the service was excellent. The car was brand new and perfect for our trip. "
" Other than a long queue at the airport for collecting the car everything went well. The car was new and perfect for what we wanted and Thrifty was excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 14 April 2025
" My emails to autoeurope have been responded to promptly but the responses do not address the question I've asked several times about the additional parking charge! "
" Many people have left reviews about additional charges which I chose to ignore as I thought it was just people being awkward. However, I was hit with $56.66 additional parking charge and I cannot find any information about it! I've submitted several emails to Autoeurope and I've still not got a satisfactory explanation. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAIN - 14 April 2025
" c "
" b "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by JUDITH - 14 April 2025
" We have been using it for years and always had a good experience "
" There was no one at the Thrifty counter when we got there so we had to go to another rental company counter. The guy there was shockingly unhelpful. He didn't even once look at us. He asked for the documentation etc, only staring at his screen. We had to ask for the extras. We had to ask where the car was. He didn't even tell us which car we were getting. Just gave us the keys, the papers and he was already leaving when I got him just outside the counter to ask him for the direction of the car park... A truly appalling service. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TAMPA, US - Reviewed by DAVID - 14 April 2025
" Good "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DENVER, US - Reviewed by MICHAEL P - 14 April 2025
" Very happy with car hire. Denver airport signage to pick up point could be better. "
" Very happy with the service. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by JOHN - 13 April 2025
" Auto Europe did everything as expected. Lots of email comms to ensure I was well prepared for a good experience. The experience falls flat when Avis "forgets" to return my deposit. "
" I have been charged $105.234 to my Amex account. This was supposed to be a security deposit that has yet to be nullified when the car was returned (intact,,,,which it was). Please have Avis return this "security" deposit "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by GARY - 12 April 2025
" To many add ones.......not upfront about total costs "
" Ok.....no complaints, nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JONATHAN - 12 April 2025
" Reasonable price, good quality car and service, good value for money. "
" The person at the check-in desk was professional and friendly. I especially appreciated the fact that he did not aggressively try to upsell me, which always puts me off using that company again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 12 April 2025
" All work well no hitches at all anywhere "
" Nice very low mileage car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JANIS - 12 April 2025
" lovely to drive "
" it was really lovely to drive. The reason i dropped my score for the counter staff wasn't because they were unpleasant. It was because i asked them to explain the dashboard but they didn't know anything. It would have been useful to understand what the car could do. Also, the sat nav only worked intermittently. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by GEORGE - 10 April 2025
" Very straightforward no issues would certainly use again "
" Very straightforward customer service was great very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ADAM - 10 April 2025
" Would recommended. Vehicle was only 4,000 miles old. Comfy and lots of room - Nissan Rogue. Smooth and very fuel efficient. "
" Took quite a while queueing at the counter to pick up but staff were very nice and helpful. Car was excellent and drop off very easy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 09 April 2025
" Everything was good from pick up to drop off. "
" Everything was straight forward , no problems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by TREVOR - 09 April 2025
" Good rates and very good customer care. "
" Car good and pick up also. However, a mix up with the final bill has reduced my rating. Usually they are good. Auto Europe sorted out the mix up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by STUART - 09 April 2025
" Look a good car but not I pressed with tech faults coming up on the dashboard. And o end ofrentlypaperwotk sent to me "
" Car brought up faults on 2nd day, no end of rental document sent to me. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PAUL - 08 April 2025
" We always use auto Europe as it's easy to book and always an efficient process. "
" The only complaint is that we were not informed when booking that the dollar desk was closed from 11pm in terminal c so in the early hours of the morning we had to transfer to terminal A to pick up the rental car. It does say on the dollar website that it is open 24 hours but that clearly does not include terminal C "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHARON - 08 April 2025
" No problems would recommend "
" No problem from check in to returning car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by ANKUR - 08 April 2025
" Booking online was easy. But, the car I booked online, was not the car I received at the pickup. I felt it was a downgrade. "
" The car I booked and the car I received were totally different. If the booked car is unavailable, then an upgrade should be provided... certainly not a downgrade. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JEFFREY - 08 April 2025
" AutoEurope always seems to have the best prices and good choices for USA hires. Also, a very useful feature: can cancel and rebook if the price drops after booking. "
" No pressure selling of unwanted options at pickup, car clean and in good condition, no drama at dropoff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARTIN - 07 April 2025
" As mentioned "
" Excellent, fortunately no Q at pickup desk at MCO. Agent very quick indeed. Not pressured to upgrade etc. New car, only 385 miles on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by HELEN - 07 April 2025
" The website was easy to use and the voucher contained all the necessary information. I had no problems with my rental and I'll use Auto Europe again, I've also recommended it to a friend "
" It was easy to collect and return the car. I had a great choice of vehicles and the one I selected was new with only 1100 miles on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 07 April 2025
" Experience with Auto Europe good as always (we have used them on multiple occasions)but having to dispute a late charge from Thrifty is unacceptable and worsens the overall experience. "
" First car had no fuel changed car ok. Received credit card charge for £174.54 after hire completed, no idea as to what this is. Will now have to dispute ! Very annoying & unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AUSTIN, US - Reviewed by EDWARD - 07 April 2025
" Very easy to deal with "
" The counter staff were very unfriendly borderline rude , all the add ons and taxes would of been better being added to original quote "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by PETER - 06 April 2025
" Please read above "
" Terrible service went to my car less than half full fuel despite ticket saying 100% !!No staff around to ask,so back to check in desk given other car which had tired carpets and dents scratches and was a uncomfortable ride over 55 mph as the wheel wabbled so terrible cars ,would you like to experience this ?? Please compensate. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by ANDREW - 05 April 2025
" All ok reasonable price "
" Usual queue at pick up desk but not too bad,car was reasonably clean but could have been better "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by EILEEN - 05 April 2025
" Easy to book and great prices "
" Great quick and friendly check in. Lovely car and leaving the car when we handed it back was very fast. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMES - 05 April 2025
" Excellent value service "
" A very good all round service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 05 April 2025
" See above "
" Took 1 hour to get car. Booked car not available. Charged in error for one way drop off after cars tracker was picked up at an airport (whilst collecting a family member,) in Colorado. This despite car not being dropped off...and being correctly returned to pick up airport (Los Angeles) on correct date. Still awaiting a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SAN DIEGO, US - Reviewed by ALAN - 05 April 2025
" Car was what I ordered "
" Easy to use, reasonable queue to obtain car and to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MIROSLAV - 05 April 2025
" Counter staff should be more friendly and explaining things more clearly for example about sun pass etc. I was rushed and didnt like it. "
" As expected and very good. Just counter staff was not the most friendly one. As is usually the case at car rentals in USA where customer care is usually very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HARTFORD, US - Reviewed by PATRICK - 04 April 2025
" I have had very good experiences with Auto Europe in the past. I will keep using them, but choose other companies than Budget. "
" The front suspension vibrated after 40 mph so much the entire car shook. Felt unsafe. The rubber on the windscreen wipers were detached. I couldn't drive when it was raining due to the wipers not working properly. Worst car I have ever hired. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by KENNETH - 03 April 2025
" Easy to book with seamless pick up from the chosen provider. "
" Efficient and professional. Good choice of vehicles spotlessly presented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALLAN - 03 April 2025
" Despite saying that I was going to return the car with a full tank, and indeed did so, Budget charged me nearly $70 for a non package item that I did not ask for. Please get a refund for me "
" Despite saying that I was going to return the car with a full tank, and indeed did so, Budget charged me nearly $70 for a non package item that I did not ask for. Please get a refund for me "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by SIMON - 03 April 2025
" Auto Europe was an easy booking experience and very good prices "
" Everything was fine except for the pick up . We left the counter to find bay 30 where our car was located only to find it was empty . After a 30 minute wait we finally got a different car but we were left standing with all our luggage in a hot garage after a long flight . This has never happened before so I'm hoping it was a one off mistake "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by NEIL - 03 April 2025
" Very competitive price. "
" Service was good. The car was quite old and definitely smelled of cigarette smoke. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEVE - 02 April 2025
" After a 9 hour flight all you want is a swift nd efciient car collection and that never happens at Terminal C and Dollar "
" The collection experience at Terminal C at MCO is poor. For a multi million dollar terminal the care rental desks are very small, the lines were long and the staff are not very concerned or swift. It took longer to collect the car than exiting the aircraft, collecting luggage and getting through immigration. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STAMFORD, US - Reviewed by JANET - 01 April 2025
" Would be helpful if the details of the premium insurance coverage appeared in full detail in the voucher for ease of reference "
" All good, friendly counter staff; Some trash in vehicle on collection and clearly hadn't been washed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by GERALD - 31 March 2025
" The overall experience was good although we didn't get the model of vehicle that we expected. The choice was very limited "
" A good experience although we didn't get the exact model we had hoped for. The choice of available vehicles was very limited. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ANDREW - 30 March 2025
" See above "
" Hassle free from start to finish all staff encountered excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEE - 30 March 2025
" Auto Europe is a great company to book through and have all the insurances and nil deposit that you require "
" Very good as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JEREMY - 30 March 2025
" I didn't get to Orlando due to flight being overbooked following Heathrow disruption the previous Friday. Forfeited the £104 paid "
" Did not hire a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATLANTA, US - Reviewed by ROBERT - 29 March 2025
" Can't fault. "
" Having completed the Alamo quick up papers I did not expect to spend time at the desk queuing and completing forms "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 29 March 2025
" Excellent service from Auto Europe and excellent value. "
" Very long wait to uplift vehicle. Very old vehicle provided with filthy seats, scratches on the bodywork and scratches on the passenger window. By contrast the drop off was superb....very friendly and highly efficient. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by MINESH - 29 March 2025
" Website easy to use and informative. Would like for it to mentioned extras that need to be purchase ie break down "
" Very poor quality car. Needed servicing which eventually cause the car to breakdown and I wasted 6hrs of my holiday getting it changed. Breakdown cover was not included and had to purchase this at collection. Tricked into buying an additional tank of fuel by telling me it's the cheapest and then find out it's cheaper 2 miles away "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by ALICE - 28 March 2025
" The car was really great and so were the staff. It's just a shame there was dirt in the car. "
" The car was dirty inside although new. There was a nail in the driver door and marks all over the windows that I had to clean myself. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MONTEREY, US - Reviewed by GRAHAM - 28 March 2025
" Painless apart from issue above and that was an easy fix. "
" First car provided was no in correct place in parking lot and no ready for rental. They replaced that quickly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALISTAIR - 28 March 2025
" I ordered a Luxury type vehicle, but on arrival at Miami airport, I was told they had no cars of that class. I ended up with a standard SUV, which I didn't really want, but had no alternative. "
" I ordered a Luxury type vehicle, but on arrival at Miami airport, I was told they had no cars of that class. I ended up with a standard SUV, which I didn't really want, but had no alternative. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by JOHN - 28 March 2025
" On arrival at Houston the queue to collect the car took 50 minutes. Other people were very irate and there was only one person serving at the counter. It was a terrible service. However the car was good. "
" On arrival at Houston the queue to collect the car took 50 minutes. Other people were very irate and there was only one person serving at the counter. It was a terrible service. However the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 28 March 2025
" Awful, ripped off and taken advantage of "
" Ripped off by the agent adding premium service despite me saying 3 times that I did not want any extra cover "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 28 March 2025
" Otherwise good service "
" Car was stained with suntan lotion inside (driver's door panel & gear lever center console "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by ASHA - 27 March 2025
" Competitive pricing and quick to respond to queries "
" A good experience (unlike previous USA hire experiences). However a week on I am still waiting for my holding fee to be released which is why I didn't give a max 10 score. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 27 March 2025
" Auto Europe were great; my comments refer to collection experience with car hire firm. However, I've done this enough to know they are all the same in this regard. "
" I long for the day when I don't have to queue for ages to pick up a precooked car and don't have to endure 10 mins of upselling at the counter! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by IAN - 26 March 2025
" Professional staff and good quality car "
" Quality experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DETROIT, US - Reviewed by ADRIAN - 26 March 2025
" Charged twice for the car rental - yet to have any dialogue / info on repayment "
" Alamo service was well meaning (the team in Detroit struggled with our booking - but upgraded us to a SUV to sort "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by TERENCE - 26 March 2025
" Always thought the company was brilliant however disappointed with what I paid for and what I received. I paid for Intermediate but received compact. I then notice on the confirmation documentation from your company the car listed is compact. Google states, both the cars advised by yourself and given by Dollar are compact not intermediate. Still I know better for next year "
" Had too many bad experiences with Dollar and Thrifty over the years to give any positive comments. Been going to the States for more than 20 years and admittedly this was easier than many other times dealing this those clowns. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by WAYNE - 25 March 2025
" I always use Auto Europe and have never had any issues with obtaining booked vehicles "
" high mileage, worn base model rv4, infotainement didn't work, worn out carpets etc, not what I would expect from avis "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DENVER, US - Reviewed by SCOTT - 25 March 2025
" Auto Europe has great rates, is fully flexible and the customer service is great. I don't rent with anyone else anymore. "
" Process of collecting the car and returning it was effortless. Car was relatively new (c. 2500 miles) but was a basic model (no sat nav but did have apple play). Car was a tad on the dirty side when picked up, hence the one star deduction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by AUSTEN - 25 March 2025
" A very good experience all round when dealing with Auto Europe. "
" When I returned the vehicle I was told that all was in order and therefore no additional charges. Later I received an invoice with a charge of $18.73. I don't know what this is for. I have tried to contact Budget I'm informed that they can't recognise my confirmation number so I can't get any further. Can you assist? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by COLIN - 25 March 2025
" See 3. above "
" Always try to use Alamo when renting in USA, always arrive expecting the car selected and usually find its not available unless I wait hours for a return, this time they managed to finally find the must needed sized "Suburban" after an hour and it being washed before handing over, happy with the car once received "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERT - 24 March 2025
" Efficient service. "
" Poorly signed vehicle return area at MCO terminal C. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MAUI, US - Reviewed by CHARLES - 24 March 2025
" all goodno problems "
" all good quick easy pick and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by GOKUL - 24 March 2025
" Overall ok "
" No issues, except I had two booking, one for a day, followed by a booking for similar vehicle for 4 days. I had to come back and change vehicle, they could have done it in same visit. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by DEREK - 23 March 2025
" Pretty good,but I have a query re a charge to my visa which I will take up separately "
" Appeared to be a bit of confusion in the paperwork and Avis' request for feedback.These indicated a hire from and back to Tampa for four weeks.Hire was actually from Tampa drop off in Houston after six weeks.Some of ppwk correct ,some not.But does not seem to have been an issue. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JASON - 23 March 2025
" Auto Europe give good prices and a direct service to the supplier - no issues at all and used many times "
" Initial car allocated was old, high mileage and worn - was a Budget car and not Avis...... I complained and queued again and it was changed - however to an Intermediate class smaller but newer car... We accepted it and drove to the hotel. T( following day I went back again and complained at the Fort Lauderdale depot and that was a totally different level of customer care - they switched the car to a new standard size one immediately and it was great.... "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SHREVEPORT, US - Reviewed by RODNEY - 21 March 2025
" Easy experience to book and collection was all arranged and very polite at airport not at all like reviews left on site "
" Dropped car off late as I thought we booked till 1530. Was 1000 when checked. Charged for a whole day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 21 March 2025
" Absolutely no problems, all good "
" everything good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 20 March 2025
" We've been charged £110.08 to re-fuel the vehicle when we had the pre-paid fuel option. We've contacted Auto Europe for a refund. Depending on how efficiently this is dealt with, will impact my rating of Budget & Auto Europe. "
" We've been charged £110.08 to re-fuel the vehicle when we had the pre-paid fuel option. We've contacted Auto Europe for a refund. Depending on how efficiently this is dealt with, will impact my rating of Budget & Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 20 March 2025
" Auto Europe booking was really straight forward so I couldn't fault them but the experience with dollar has just left a bad taste in my mouth "
" After queuing for 3 hours to speak to the counter staff all it was was upscale upscale he said the car I hired wasn't adequate which on the website said 5 people 4 cases which is what we had said I needed a bigger car after waiting so long and the kids getting stressed I accepted which the car he gave me didn't fit the 4 cases so the cases ended up on the kids laps he said they hold $700 which is the $29 a day upgrade and $200 holding deposit which I have just checked my account and the have taken £514 which $29 a day equates to $406 which is roughly £330 so where has the extra cost come from seeing a taken the extra insurance to cover anything which there wasn't the car was badly damaged when receiving it really bad the car was dirty inside and out empty bottles and wrappers stuffed everywhere which how many people have been scammed for repairs cost which you never actually do I want to know why the extra money was taken "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
RENO, US - Reviewed by BARRY - 20 March 2025
" Brilliant "
" Very good very helpful And a very smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ADRIAN - 19 March 2025
" I think Auto Europe is brilliant, booking no problem, very competitive pricing, I did phone the guys to clarify something and they were very good. I have rebooked with them for later in the year, and if that goes well will certainly become my go too car hire for USA. Thnx Guys, well done! "
" I have used Alamo for a great many years, I was a bit cheesed that I had hired a full size SUV which experience tells me has on board Sat Nav, on this occasion it didn't work, took a bit of hassle sorting it out, eventually, I was given an accessory sat nav at no cost, but these are not particularly good and did actually put me in a muddle a couple of times. So the issue was sorted but it did seem like they were doing me a big favour!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by CORNELIA - 19 March 2025
" The auto Europe part makes it very easy to book ... shame about the local service this time.. previously it has been better. "
" Budget had to borrow cars from avis. The queue included those who had pre reserved and those just booking as they arrived. Those who had prebooked did not have their cars reserved so everyone was waiting for a call off and send from Avis. It took the best pat of 2 hrs to get vehicle.. it was not what I ordered and it was dirty and had a burn mark on the back seat. I may consider using an avis choice going forward to see if get better vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by EDWARD - 18 March 2025
" Stress free pick up , car was in excellent condition. Hassle free drop off "
" Quick service friendly staff both picking up the vehicle and dropping off . Car was similar to what i ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW - 18 March 2025
" overall a good experience "
" check-in agent at pick up time in a hurry to go off shift and therefore level of service not as good as one would have expected it to be "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 18 March 2025
" Very smooth experience "
" All good. Pick up at terminal c very efficient. Although signposting could be much better. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by JAMES - 17 March 2025
" Good, the car performed well. "
" A good experience at the depot, after a prompt pickup at the airport. I managed to lock my carkey in the trunk, I phoned Dollar and they were able to remotely unlock the car for a small fee, $25. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by RICHARD - 16 March 2025
" All good. Rates in USA too high compared to the rest of the world. "
" Counter staff were lovely, complete opposite of a lot of reviews. No problems at either end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TONY - 16 March 2025
" Autoeurope booking process easy and efficient. But now found all options not available, like, awd, so will have to book direct with rental company if required from now on, "
" Told vehicle with awd not available in class we booked, sold upgrade ! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BRIAN - 16 March 2025
" The car was ok no issues took out the extra road side assistance for peace of mind - Very happy with Auto Europe "
" They tried to add an extra day due 30mins which I didn't ask for - a bit sneaky had to return to the counter on arrival "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BENTONVILLE, US - Reviewed by DHVANIT - 16 March 2025
" Smooth as usual "
" Smooth pickup and they were quick to resolve an issue I had with a broken number plate. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 15 March 2025
" Always competitive prices, great customer service and good communication "
" No issues at all. Quick pick-up, new car in great condition and very easy return process. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ANTHONY - 14 March 2025
" Excellent experiance with Auto Europe, was able to cancel and re-book several times as prices dropped. No issues collecting car as everything was in place at the Alamo desk ready. Would use again "
" Smooth transaction at the Alamo desk and everything was in place ready. Only issue was no parcel shelf in the vehicle, which exposed boot space when left parked up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SACRAMENTO, US - Reviewed by ROBERT - 14 March 2025
" Good overall experience "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 14 March 2025
" Very smooth "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MESA, US - Reviewed by CAROL - 14 March 2025
" The hire cost was excellent for the vehicle. "
" Completing the hire was easy with no hassle. Assistant was very helpful. I have given an 8 because although the car was pristine, I hired with GPS but could not get the Toyota GPS to work on the car as the App seemed not to understand I was the hirer and wanted the owner. This required a very long and unsuccessful conversation with 'help' line staff followed by a very inconvenient trip back to the airport to try to get it working. This was not possible and we were given a Tom Tom to use - but this could not find all the places we needed to find, which was a further inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by JEFFREY - 14 March 2025
" The autoeurope process worked well - just very disappointed in the Dollar experience. "
" We paid more to get a Honda but got a Ford Edge with 63000 miles on it. Despite completing all the documentation prior to check in, there was a long queue and it took over an hour to get the car. Dollar said it was a busy time but all the other rental providers were ok. Won't use Dollar again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by RICARDO - 12 March 2025
" Auto Europe is great, offering great choice of rental companies and cars at a reasonable price. "
" When I returned the car the guy asked for my contract back. Afterwards I'd realised this is my only proof of receipt. I had to go back and luckily the lady in the office gave it back to me, as they didn't need it. I haven't received an email from Hertz on the collect or return of the car. I had to go onto their website for a receipt. Other rental companies provided a receipt straight away. It concerns me as I have to pay toils and it would be nice to have a receipt, I doubt I will receive one. For this reason I'm unlikely to use them again. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by PETER KEVIN - 11 March 2025
" As in box 3 above. "
" Arrived at desk to be told no SUV available at the time & unknown when one would be but they could offer me another car but I would have to pay $80 a day more but with staff discount they could make it $40 a day I.e a total of $640!! What an absolute scam attempt!! I declined and said I'd wait....in the end just 30 minutes which merely reinforced your staff were trying to con me. Outrageous. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by STEPHEN - 11 March 2025
" Very easy "
" Extremely helpful staff at the airport and an easy takeover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by NIGEL - 09 March 2025
" no problems "
" everything went well with the booking very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by OWEN - 09 March 2025
" Easy No hidden charges "
" Easy no hidden charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 09 March 2025
" Very pleased "
" The car was brand new & perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 08 March 2025
" Ridiculously long queues "
" Filledmin all details in UK to make pick up much quicker [Alamo said] but had to do it all again on pick up,so complete waste of time "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT PIERCE, US - Reviewed by THOMAS - 06 March 2025
" Delay in picking up vehicle, no staff at all at desks but otherwise efficient service with friendly professional staff "
" You are requesting feedback review when I'm still waiting on my security deposit to be repaid - it's a bit premature and cost you ratings "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TAMPA, US - Reviewed by LLOYD - 06 March 2025
" Auto Europe had decent prices and the website was easy to use. "
" I got 20 miles from the airport and a warning light came up on the dashboard saying oil level is too low. I had to stop at a garage and put in oil. I sent a complaint to Budget customer Services asking for a refund for the oil but I have not had the decency of a reply. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by ANTHONY - 06 March 2025
" I always use Auto Europe whether renting in Europe or the States. First class service and good prices. "
" Excellent car, clean and tidy with great staff to get you on your way and to receive the car back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by CANDLER SHEFFIELD - 06 March 2025
" AE seems fine and makes it possible to rent a car at not insane rate that includes SLI, since NZ auto insurance does not cover rentals. "
" Had to wait for an hour in line to reach the counter, and then was told it would be another 90 mins for the car even though I was on time. Ended up paying an add'l USD83 for upgrade to obtain car on the spot. Not impressed. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 05 March 2025
" Always good but as Travel Agents I would prefer to sell using DriveAway but their prices are generally very poor "
" We were definitely lucky this time as I must admit that I really try not to use Budget/Avis because of there dreadful service but price on this occasion decided and we were lucky. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by CHRIS - 05 March 2025
" Easy to rent with - good value "
" Very good experience all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOXVILLE, US - Reviewed by ZARA - 05 March 2025
" Having booked online all was really easy and very cost effective "
" Easy and efficient with both pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 05 March 2025
" Just how to avoid Toll charges? "
" Only concern is Tolls and responders Traveling out of State, Vermont has few tolls so $10/day is excessive.. Back in Boston some tolls are responder only. Disturbing 6 months later to get a request for payment, and more difficult is how does one actually pay it. To clear the debt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by NICHOLAS - 04 March 2025
" No problems with Auto Europe. But we have had big problems with FireFly in Malaga (stole 320 euros off us by charging for extra insurance, saying it was refundable when it was not). Also trouble with Budget in Palm Springs. "
" It took 2.5 hours to get to the Budget desk in Palm Springs airport! When we got to the desk they told us we could not have a car in the class that we had booked and tried to push us into having a KIa Soul (small car) even though we had 2 cases and golf clubs and were pre-paid with Auto Europe. After 30 minutes of pushing and arguing I got the car I paid for. When we left the desk there were over 50 people in the queue at the Budget desk and they were running out of cars. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by DARREN - 04 March 2025
" Smooth and simple like you'd expect and hope for! "
" Smooth & Simple "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 04 March 2025
" none "
" always a pleasant experience, quick to pick up and super-quick to drop off. no complaints whatseoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 02 March 2025
" Booking with AutoEurope excellent. 1st time counter check in this bad. Always double check everything even if it means other people get delayed. "
" Requested at counter to return with full tank. Acknowledged by counter staff but ended up paying for tank of fuel. My fault for not checking. Will need to check more thoroughly on next trip. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ALEX - 02 March 2025
" We were disappointed with the extra excessive charge for the satnav. There were no instructions from staff on the car I.e how anything works, fuel quality required etc. the right hand rear window was faulty (every time you put the roof up you had to pull it shut) also the car had obviously recently had the front and rear bumper removed and refitted as they weren't clipped in correctly and all four dirt shields have no clips in them holding them to the bumper. I currently work in automotive vehicle repair and thought this was poor for the sake of some cheap clips. The car could do with a wheel alignment as it wonders all over the road. From a distance the car looked very nice, it was reliable and was lovely to have a convertible for our trip. "
" We were disappointed with the extra excessive charge for the satnav. There were no instructions from staff on the car I.e how anything works, fuel quality required etc. the right hand rear window was faulty (every time you put the roof up you had to pull it shut) also the car had obviously recently had the front and rear bumper removed and refitted as they weren't clipped in correctly and all four dirt shields have no clips in them holding them to the bumper. I currently work in automotive vehicle repair and thought this was poor for the sake of some cheap clips. The car could do with a wheel alignment as it wonders all over the road. From a distance the car looked very nice, it was reliable and was lovely to have a convertible for our trip. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by ANDREW KEITH - 02 March 2025
" The return process was very easy . "
" Pick up was marred by them adding on the extra cover when I said I didn't want it . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BARNABY - 02 March 2025
" Often use Auto Europe - Seems to be a the best price or at least competitive "
" Quick and seamless - I even got an upgrade! Thanks Sam "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by RAYMOND - 02 March 2025
" Overall very good "
" I think Alamo were excellent they were efficient and helpful The reception lady at Sarasota was particularly helpful her first name was Uganda "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MIAMI, US - Reviewed by PAUL - 02 March 2025
" I have no problem with Auto Europe. But I would hesitate if not refuse to use Budget at Miami. "
" Very long wait to get car. Car was filthy and had a very stale odour, possibly cigarette smoke? Had to get it valleted the next day, following the p.m. pick up. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
KEY WEST, US - Reviewed by KEVIN - 28 February 2025
" Great service from AutoEurope, fantastic value and your self service website works well! "
" All pick up and drop off went smoothly with no issues. Quality of the car could have been better with a number of dents in bodywork on pick up, poor windscreen wiper function and clearance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANTHONY - 28 February 2025
" The usual. Enterprise pushing their well used cars through Alamo hence the very good prices Auto Europe can charge "
" The staff were very pleasant & efficient but the cars were pretty beat up. We tried 5 cars, one even had an advisory when turned on that it had an engine management issue that needed immediate remedy. The next three were pretty beat up so ended up with our fifth choice, a Ford with 45,000 miles that was beat up (thank God we had full insurance) & at the end of its life (45,000 miles on a hire car is not comparable to a well looked after car with the same mileage) "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by DAVID - 27 February 2025
" As above "
" The car had had a smoker in it and the smell was unsatisfactory. I have reported this to Hertz twice through their customer satisfaction questionnaires but have had no response. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by CHRIS - 26 February 2025
" poor telephone service from auto-europe. may not use again. "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by PEDRO - 26 February 2025
" Overall went very well "
" All fine but was pressured quite hard to to upgrade "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPER - 26 February 2025
" Very nice cars and fast service. "
" Was very speedy to collect at Tampa and even easier to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEPHEN - 25 February 2025
" Ok booking "
" 3 hour wait and then no cars in my class available. Booked a Z class car and got offered a sedan instead...... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by GARY - 25 February 2025
" I am very disappointed with the overall lack of information given. "
" When I hired the car you never explained that I would be charged an extra $176.89 for items such as Rental Facility Charge,Tire & Battery Fee,Rental Surcharge,O5?,Priv.Fee Recovery Charge?. If I had known this I would never have rented the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by NEIL - 24 February 2025
" Auto Europe website is easy to use to rent a vehicle. "
" I would not recommend Dollar at Miami airport based on my experience of the drop-off. We returned the vehicle and it was given a cursory look by the agent, who then scribbled a couple of words on the agreement and said everything was fine and we were free to go. It was only when we reached security in the airport that I found the car keys in my pocket. It immediately occurred to me that this was a potential scam - how can it be possible to return a vehicle without the fuel being checked? Fortunately we had time to return to Dollar, and regrettably I had two serious arguments with staff at both the rental counter and the drop-off location. Fortunately I had the foresight to record these in case Dollar tries to fraudulently charge my credit card for "lost key", fuel or damage. I also recorded the condition of the vehicle on return and the fuel level. Please would you take this issue up with Dollar and advise me of their feedback. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by GORDON - 23 February 2025
" Not problem with AutoEurope at all. Everything very easy. "
" It took 2.5 hours to pick up the car with more than 100 people waiting. The worst part was that not only did the staff not apologise but said it was normal!! There were no lines at any other agency. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by VALERIE - 23 February 2025
" The counter staff were very polite as we were late checking in. We had a few questions which were answered. "
" The ease of booking with Auto Europe is always fantastic value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 22 February 2025
" As above "
" Great experience, smooth and simple process however didn't get the car I was expecting, Should have been American Nissan Maxima then told Chrysler 300 but ended up with an Audi A4 as that was alls that was left which was ok but bit disappointing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 22 February 2025
" Your prices continue to be very competitive and all the bookings I have made with you have gone smoothly "
" Got the usual fairly hard sell at the counter but she redeemed herself by upgrading us to an intermediate car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 22 February 2025
" Hiring through Auto Europe was very easy and gave us confidence that we were hiring the right vehicle at a good price. Hassle free! "
" Really excellent. The whole process was easy and staff very welcoming and helpful. Vehicle was exactly as described, very new and suited our needs perfectly. Pick up and drop off was straightforward and the staff very helpful as this was my first time hiring a vehicle at Orlando Airport and first visit to Florida. Would happily return to Florida and hire from Alamo again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADRIAN - 22 February 2025
" Not auto Europe's fault, sixts fault "
" Changed car on collection.lots of damage not reported so spent an hr in a unlit parking lot examining the car Handed the car back and got all the wrong return dates and fuel amounts in the return receipt? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ANTHONY - 20 February 2025
" Very good. "
" Extras cost more than I expected "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by SMITH - 20 February 2025
" Pick up and drop off were great. I maybe should have asked more questions on how the car worked. "
" Very positive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by ALEXANDER - 19 February 2025
" Easy booking process and competitive prices. "
" Excellent modern car with low mileage and lot of safety kit. Very helpful staff who knew what i wanted to do and provided a very professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALO ALTO, US - Reviewed by ASAF - 19 February 2025
" I recommend this site for anyone. Good site, good prices, let you make price adjustments if the price drops. "
" I ordered rav4 in picture but got got jeep on the same size, except that every thing was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NEIL - 18 February 2025
" The booking procedure was straightforward and competatively priced. Due to the season we were due to visit the north east of USA, it seemed reasonable to try and establish the options of vehicle with AWD capability. Although I enquired, AE were not as totally helpful as I might have anticipated, effectively explaining it was Alamo's responsibility. My question is, should I just book directly with Alamo in future? Thanks! "
" The staff at Boston were highly impressive in their welcome and service. One car had a problem and they quickly resolved the issue with offering an alternative model. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 18 February 2025
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 16 February 2025
" Would go with these again very slick no messing about "
" Great experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RALPH - 16 February 2025
" Very efficient system which I'd definitely use again, from the guy on the desk, staff helping to choose a car and the return service is effortless "
" Good experience from the desk to returning the car, I'd definitely use this supplier again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUNE - 16 February 2025
" I always use Auto Europe as they have the best prices and cars. "
" Budget are comparatively priced and their cars are always excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by NEIL - 14 February 2025
" as above "
" Their system can only issue rental agreements for 30 days (my booking was for 34) and so they asked me to email them after 30 days so they could email me a new agreement for the remaining days. i did so but when it came it said that the new agreement was from 7/2/25 @ 10:27pm to 7/2/25 to return buy 11:05pm! The actual return date from the prepaid voucher was 11/2/25 @ 8PM. I got on to them again and eventually it was corrected. Then I noticed some charges from Alamo on my credit card. Again i got on to them and they said it was an error and would be refunded. To date they are still showing on my credit card account. Very Stressful and not very professional. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KATHLEEN - 14 February 2025
" I would rent from this company again. The car was in good condition, low mileage & clean. An improvement would have been an on-line check-in like Alamo. "
" The agent at the car hire desk inside the airport was too eager at selling extra insurance, toll pass etc. If I had not rented before in Orlando & wasn't familiar with the sales tactics, I would have felt over-whelmed. The paperwork did not arrive by email at the start of the rental nor did the final paperwork after the car had been taken back. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 14 February 2025
" As above "
" The vehicle had not been washed and although I had been charged for a full tank of fuel on arrival at the desk, the car only had 80 miles. I had to add fuel for the week. This has been flagged, awaiting response. Instructions on how to locate the vehicle were poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by MICHAEL - 14 February 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by JADE - 13 February 2025
" Booking process was all fine. My issue is with budget themselves "
" I booked a medium sized petrol car and received a hybrid Jeep Grand Cherokee. Several times i wasn't able to get it out of park. I had to switch the car off, open the door, close it and switch it back on to be able to move the button into drive or reverse. Worst car I have ever driven and hated every minute of it for the 2 weeks I had it. No alternative was available so I was stuck with a car that was far too big for what I wanted or asked for. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by RANDOLPH - 13 February 2025
" So far no unexpected charges have been made! "
" All very easy - staff helpful "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JENNIFER - 12 February 2025
" Additional insurance cost very disappointing. "
" Only issue l had was l was charged an additional £132.53 for insurance that l was told was not covered by the full insurance l took with Auto Europe. I was of the belief l had not additional charges to make. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 11 February 2025
" Good value on balance "
" Very good value car rental and Miami drop off was very efficient. Car was not cleaned for our collection and only 3 cashiers at Orlando across about 10 desks which meant we had to wait for ages. Staff very efficient when we got to the desk. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by ASHLEE - 10 February 2025
" Easy to book from point of first contact on the website. Documents and instructions were easy to follow. "
" Very disappointed with the level of customer service at the Thriffty desk. Very rude and unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by GERARD - 09 February 2025
" Great value for money "
" Alamo desk was closed and had no staff at the desk, was asked to que at the National counter, which took nearly 30 mins to collect my car hire "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by MALCOLM - 09 February 2025
" Never again "
" Sadly yet again Budget have no customer service skills. Was overcharged foe every cover I already had and to make matters worse was ignored when challenged. Auto Europe continue to let this happen which having used you many times is bringing it our relationship to an end. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALAN - 08 February 2025
" Auto Europe were available for advice when needed. "
" Car hire desk was busy. Staff spent time trying to sell extra services. When handing car back paperwork had not been completed correctly at hire desk and this created difficulties. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEVIN - 08 February 2025
" As always, AutoEurope were very competitive with their prices and good availability of cars, across a range of providers. Refunds are processed quickly when pending bookings are cancelled. "
" This was a seamless car rental experience, very efficient and friendly, with no problems. I have found Alamo across the USA to be an excellent car rental provider for many years; a very trusted brand for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SANDRA - 08 February 2025
" Everything worked out well. The car wasn't the best, we would have preferred the RAV4 we had on the reservation vs the Ford Bronco, I didn't feel the quality of the Bronco was the level as the Rav 4. "
" Everything was fine "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by JEREMY - 07 February 2025
" Good procing this time "
" Friendly and efficient in Denver "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KEITH - 07 February 2025
" Have always used you but last two experiences have been awful. You are using suppliers who do not care and show no customer service. "
" Long wait at pick up Customer relations awful tried to sell coverage already purchased Purchased gas unknowingly Car dirty inside and out flashing warning light on dash Allocated car so not able to change "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by GRAEME - 07 February 2025
" Very happy "
" Out flights were delayed and although Alamo did not have a convertible for us when we arrived late, they did offer a luxury car instead which we were very pleased with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 05 February 2025
" EFFICIENT & HELPFULL COUNTER AND RETURN STAFF "
" EFFICIENT & HELPFULL COUNTER AND RETURN STAFF "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOSTON, US - Reviewed by GRAHAM - 04 February 2025
" Efficient, friendly staff. Car was ready for us on collection. Boston Logan Airport a nightmare to navigate but signage is good "
" Very helpful, friendly staff. Car suitable for our journey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 04 February 2025
" Just thank you... and for the returns manager chasing down my bag we left in the vehicle ! "
" Easy collection (maybe a bit more direction to where car was in the huge collection area) and pleasant service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by JONATHAN - 04 February 2025
" I will contact Auto Europe again to see if they can assist with the above. "
" Alamo has illegally deducted fees for Roadside Assistance from our credit card without our knowledge, consent, or authorisation. Three months later, despite Alamo themselves confirming the charge was incorrectly applied, issuing a claim number for the refund upon returning the car, they are now refusing to process it. Their latest excuse? They claim they never took the money--even though I have provided a clear credit card statement showing the transaction labelled as RSA from Alamo. Instead of resolving their own mistake, they've dismissed responsibility and told us to dispute it with our bank. This isn't the only issue. We needed to extend our stay in the USA and visited Alamo at Palm Springs Airport to see if we could keep our existing rental car for the additional days. We spoke directly with the manager, who assured us that, since it was a 30-day rental, the only way to extend it was to end the current agreement early and start a new one that same day. We agreed, despite losing six days from the original agreement, but she explicitly told us we would be refunded for the unused days as we weren't returning the car but simply extending the rental on a new contract. Now, Alamo has gone back on their word yet again, claiming they will only refund unused days in cases of death or serious illness--despite the fact that we kept the same car and had an active rental agreement for a longer period. Alamo's customer service has been absolutely appalling. We have been lied to, given the runaround, and had funds unlawfully taken from our credit card. Their behaviour is completely unacceptable, and their refusal to resolve these issues speaks volumes about their lack of integrity. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by TIMOTHY - 02 February 2025
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT WAYNE, US - Reviewed by OWEN - 01 February 2025
" Usually have the best price when looking at USA but recently I thought hiring in UK was not competitive "
" Fort Wayne is a great airport. Easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by THOMAS - 30 January 2025
" It will have been a better experience with a refund for the full tank of fuel and a speedy refund of my funds. "
" I was advised wrongly concerning the return of the vehicle. I brought the vehicle back with a full tank of fuel unnecessarily after being told this was expected. Currently I am still waiting on a $500 refund to a debit card. I was told it was taken as extra security because I was an overseas customer. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ONUR - 29 January 2025
" Hi, I made this booking to specifically drive Dodge challenger for my birthday present however, there were not even substitutes(camaro or mustang) at the car park. When i returned the car inwas told Alamo doesn't have or very limited sports car in NY, JFK international airport! Very very disappointed inused Autoeurope alot in the past in Europe but probably i will not rent a car through Aitoeurope and not recommended. Best Regards "
" Hi, I was pretty happy with the staff, they were very friendly polite and professional. However, i booked for a Dodge Challenger sports car as you may seen in my reservation but there were not Challenger not even a substitute lile ford mustand or chevrolet camaro!! I was very very disappointed! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ANDREW - 29 January 2025
" Great service and ease of booking. "
" Great service although the counter staff were a little slow. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HELEN - 29 January 2025
" Apart from dreadful dollar staff the car given eventually after nearly an hour of telling me she had nothing suitable and realised i wasnt moving till a car available she found a suitable car then proceeded to tell me i hadnt enough insurance she was soon put right Shocking upsale tactics all round "
" Absolutly awful Counter staff totally unhelpful no class of car booked available unless i went to a different terminal not happening with 3 large suitcases after travelling over 20 hours Over an hour to get a car of satisfactory class "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOSTON, US - Reviewed by MICHAEL - 29 January 2025
" Staff extremely friendly and professional. They were very efficient and had me on the road in no time. It was incredible and I look forward to renting again from Sixt in the future! "
" From start to finish this was a first class experience. Staff were proficient and friendly at the check in desk and at the vehicle pick up point. The entire experience took only 15 minutes until I was on the road. First rate!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DAYTONA BEACH, US - Reviewed by PAUL - 28 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RICHARD - 28 January 2025
" All good here, good car & good service "
" Alamo have the best cars & have the best self service facility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JOHN - 27 January 2025
" I have used AtuEurope for many many years and been satisfied. I am not at all satisfied with Thrifty at Ft Myers. "
" I returned the car full yet I have been charged $53.79 for concession fee recovery and 4 gallons of fuel, when I filled up the car several minutes before dropping off. Please contact Thrifty for reimbursement. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KENNETH - 26 January 2025
" Excellent service,can't fault it "
" Excellent service,can't fault it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ARON - 26 January 2025
" Was the cheapest this time "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by DAVID - 25 January 2025
" As above "
" I was very pleased with my rental. The only concern I had was when handing the vehicle back. It was a bit disconcerting not to have the vehicle checked for condition/fuel level etc. It was only when I went to the kiosk to ask the agent to carry out a check that this was done (and the vehicle was found to be satisfactory). Otherwise I was very happy, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACK - 24 January 2025
" Auto Europe were excellent. Great comms. Used you many time before. Alamo's cars had much higher mileage than before. Perhaps this is why I had so many issues with this vehicle? "
" Three electrical problems: tyre pressure, seats, tailgate opening unexpectedly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by GERALD - 23 January 2025
" Very good "
" Nice clean car. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RACHEL - 22 January 2025
" Very good price and easy website to navigate "
" Very friendly and helpful staff and good car. Would be even better if i didnt have to pay such an exorbitant amount for young driver fee! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEVEN - 21 January 2025
" Excellent experience all round "
" Excellent service from Alamo. Pickup and drop off were super easy and super quick "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARIA - 21 January 2025
" The asigned car was a Corolla that worked perfect "
" Great Staff and also great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 20 January 2025
" Almost new car, smooth collection and return "
" Easy smooth paperwork and car collection almost new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BARRY - 20 January 2025
" Need to find a way to skip the queue "
" Budget would not accept our pre collection information although we completed the e mail request se real times so we had a long wait at the desk in a queue "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 20 January 2025
" ALL good ! "
" Quick and efficient process from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 19 January 2025
" Easy to use website with competitive prices. "
" The guy u dealt with at the counter was really nice and helpful. Big line but went down really quick. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 18 January 2025
" Ripped off by Sixt, not by Auto Europe. Won't be as naïve next time even after a 10 hour flight. "
" Check in desk asked me to sign off on $200 vehicle deposit, I was happy to sign that as Auto Europe advised I would have to. What check in did not tell me is that they charged for rental, another $204. I only found this out after checking my credit card. I am using them again in 10 days time....I will be very very careful "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CAVAN - 18 January 2025
" Need more staff at the rental "
" Waited hours in the queue no staff "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FORT LAUDERDALE, US - Reviewed by JOHN TREVOR - 18 January 2025
" Excellent smooth and easy pick up "
" Had a short wait, at the reception, the young gentleman who looked after me,was excellent, charming and helpful, didn't have the car l expected, but gave me a free upgrade. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by NEIL - 17 January 2025
" Car had a smell of smoke in it "
" Dollar desk not open when I arrived had a sign up to go to Hertz. Had to take car back as oil warning came up on dashboard "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by MELVIN JOHN - 16 January 2025
" Autoeurope as usual best at what they do..... "
" We had to wait 45 mins for a midsize SUV to come through although there were many of the next size up in the spaces, Although the guy was very pleasant and under pressure ha answered with you did'nt pay for one of those,We also was'nt notified of a 45 minute wait for the car we paid for. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 16 January 2025
" Excellent "
" Everything was efficient and courteous from the gentleman at the desk to the gentleman at the pick up point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by VIVEK REDDY - 16 January 2025
" Very bad experience with Sixt "
" Very bad, the staff is trying to loot you by all means "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARY - 16 January 2025
" Auto Europe efficent and helpful "
" Counter staff at MIA not very efficent and long wait. Clerk still trisd to sell me add on insurance even though Auto Europe told me it was included and the very reason I chose them When told to go to car collection no one tells you even how to start the car, where anything like indicators, headlights etc are just bay number! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 16 January 2025
" Your prices are much higher than pre covid. Your prices also move around a lot meaning I have to monitor and amend bookings to get the best price. It would be helpful if you monitored the price and automatically refund when price drops. "
" I value the self check in and being able to select my car. Ive noticed the cars ted to be older than they have been in the past. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by KEN - 14 January 2025
" Great it's not all about price, you get what you pay for "
" Great car great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MELVYN - 14 January 2025
" Very unacceptable/ devious practices of agents in the US is ruining this company's reputation. It has to stop "
" Agent at LA told us a load of lies. We had premium insurance- which we paid for in advance from the UK and included ALL extras including wheels. Yet he told us we had no option but to get extra wheel insurance as it was LAW in California. On further research we found out this was a load of lies. He therefore misled us and took advantage of us. Gaining money by deception. We didn't even get the car we had booked. We paid in advance for a medium size SUV and got a compact KIA. The whole experience was terrible from start to finish. Your agents are taking advantage of overseas travelers and this practice is highly unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by ALAN - 14 January 2025
" My experience of Budget was awful. They wee incapable of providing a properly working vehicle, the staff were unhelpful, and in some instances appallingly rude. "
" All three cars I was given during rental developed faults. Staff at Orlando Airport, where I returned cars 1&2, incredibly rude. Third car developed fault. Was told by call centre operator that I could return faulty car to any budget location. Arrived at nearest Budget location and asked for replacement car. He looked at me as if I was mad and said I'd have to call round every centre to ask if they had any available cars. Decided to live with no music, no sat nav and only partially working air con rather than go through the ordeal of returning another car any longer . Also turned out front bumper of third car was held in lace by cable ties. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ROBERT - 14 January 2025
" Very easy to use and regular discounts, never miss a deal because of regular emails "
" Used them for a few years never had a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 14 January 2025
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 13 January 2025
" As above "
" The whole thing that let down was the lack of staff on the desks at MCO. Although once getting to a service advisor Hillary was amazing. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAFAR - 13 January 2025
" Hello, I am very unhappy because your company had charged me for the entire rental period, but they did not accept it and took money from me again!!!! "
" Hello, I am very unhappy because your company had charged me for the entire rental period, but they did not accept it and took money from me again!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by MOHAMMAD - 12 January 2025
" 10 out 10 for the service. Couldn't be easier than picking up the car. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 12 January 2025
" Good Auto Europe experience however Budget let themselves down "
" Vehicle was not cleaned thoroughly as the interior was covered in dog hairs I did not notice on pick up as it was very late at night Vehicle had a noise from rear axle and/or rear wheel bearing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by ALEXANDER - 12 January 2025
" No problems with booking as usual. Price was very competitive. "
" Arrived on Thanksgiving. Dollar did not have any vehicles in the category I had booked. Got an upgrade to a large GMC Acadia SUV. Service was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT CANAVERAL, US - Reviewed by THOMAS - 12 January 2025
" See above. "
" 1. We were not given a full size SUV which is what we paid for. 2. We had to return the car due to vehicle shaking at speeds greater than 65mph, which got progressively worse. 3. I was charged almost $85 for fuel, even though a full tank was included in the initial rental fee. 4. I reported some of these issues to auto Europe on January 8th at 14.26 UK time and was told that I would receive an email from the person I spoke to. I DID NOT RECEIVE ANY EMAIL. . PLEASE CHECK YOUR CALL RECORDING SYSTEM. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SAN DIEGO, US - Reviewed by ANTHONY - 12 January 2025
" Car smelt of smoke, also had a 30 mins wait due to lack of vehicles "
" Not as good as usual, had to wait for 30 mins for rlcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WEST PALM BEACH, US - Reviewed by TAUSEEF - 11 January 2025
" No response about my complains. "
" The customer consultant was horrible and charged us LDW even though the auto europe voucher clearly said that LDW was included. She said that LDW was not included and insisted that we had to pay separately for it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ROSENA - 11 January 2025
" Was ok "
" Wasn't told you need your passport as well as your driving license and credit card had to go way back to hotel then back to airport in an uber which was extra cost to me that I wasn't expecting "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 11 January 2025
" Polite and efficient service good to deal with experienced personnel "
" Very efficient excellent vehicle no hassle car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by VICTORIA - 10 January 2025
" Ease of booking however disappointed with Avis and charges "
" 2 emails unanswered. I then chased by phone and was on hold 50 mins. Query was forwarded to US but have yet to receive a reply regarding an overcharge for fuel fill up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by TRACY - 10 January 2025
" Not a bad price for over Christmas, very good condition car "
" Slow in picking car up, line of about 6 people and only 2 staff working. Always trying to upsell you. Original car allocated was small and not what paid for so had to go back to kiosk who then changed. Car was good brand new basically. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by YASIN - 10 January 2025
" Auto europe has done nothing wrong so thank you. "
" I was charged for 2 additional optional extras without being asked, and after returning the car a day later I was charged again for the exact same option I already paid for (pre-paid full tank of fuel). "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARK - 10 January 2025
" See item 3 above "
" Sadly the experience at Orlando MCO airport was poor. Counter staff seemed lethargic and slow at processing a very long line of customers. After well over an hour's wait the staff seemed to assess my dissatisfaction and processed my order reasonably efficiently. The car was clean and presentable however unlike other times of car collection I was not given the option of similar cars. On driving the car I found that at 60mpg the steering wheel shook and knowing a bit about cars, knew that the road wheels were out of balance. I considered for a number of days about returning the car, but decided as we only doing mostly local trips I would put up with fault. The drop-off was fine although I'm still awaiting the final completion email. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by BARRY - 10 January 2025
" No issues experienced when booking my rental car. "
" Experience at the desk when picking up the car was excellent. I was given all options available to pre pay etc and was dealt with in less than five minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by RAYMOND - 09 January 2025
" As above "
" Very friendly and helpful staff. Very easy pick up and delivery. Only disappointment was no Satnav in car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK - 09 January 2025
" We changed to enterprise several trips ago , good decision always happy so far with them "
" Excellelent all round very happy with rental and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by PAUL - 09 January 2025
" Easy pickup and drop off when you could find the Rental Car Return Loop as the signs are not that clear from the Interstate 85 "
" The counter staff tried to push the $50 extra a day Jeep Cherokee on to me but as I was not going to be off-roading there would be no point. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by CHRISTOPHER - 09 January 2025
" Easy to book and great price "
" A little slow at pickup and the downtown lot was very crowded. But got a free upgrade from a compact to a standard "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 08 January 2025
" Great service at a good price with insurances included. Cheaper than I could rent direct so happy all round. Would be happy to rent through Auto Europe again. "
" Wait at the counter was over an hour, even though I'd checked in online before arrival. Likely due to holiday staffing levels but would have been good to have a more efficient collection. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PITTSBURGH, US - Reviewed by DAWN - 08 January 2025
" Very pleased with the ease of booking, and felt I paid a fair price for the rental. Definitely will recommend and will come back when next needed! "
" Smooth and easy process for the entire trip; would gladly book from again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KATHRYN - 06 January 2025
" Very unhappy with Dollar adding something I didn't ask for or agreed to "
" I had a full to full gas deal. The counter staff told me I should take it back Empty. I never asked for this, or agreed to this as I knew I had full to full, but he put it on anyway and got changed £55 dollars for gas which would have cost me 40 max to fill. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by JAYNE - 06 January 2025
" I've used you many times now and always a happy experience "
" Everything was easy at check in and returning the car "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALESSIO - 06 January 2025
" Easy Booking process "
" Smooth exchange of keys. The car was new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 06 January 2025
" Happy with Auto Europe my first choice normally for rentals "
" Slightly damage to car scratch and chip in windscreen otherwise car was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by ROGER - 06 January 2025
" Helpful staff "
" Very good pick up, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 05 January 2025
" As always a great choice to use auto europe. "
" Pick up was less than efficient and slow. The advisor kept disappearing to help others and tried to get us to take a different car to the one we booked to pacify another customer who wanted ours. Not great at all but we got what we paid for in the end. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by THOMAS - 05 January 2025
" Auto Europe were great, but wouldn't recommend Dollar at MCO airport. The queue was slow. "
" Long queue at MCO/Orlando - staff were very slow and they were having system issues. Not want you want after a long flight. The car was old and smelt of a swamp. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by DAWN - 04 January 2025
" Very easy experience, usually can achieve one of the best prices across the different companies, on this occasion the costs where quite high but I'm guessing this was mainly due to the time of year. "
" Counter efficiency was great, very fast compared to previous experiences. Not so keep on make of vehicle. Opened bottle of water had been left in the vehicle. Had to wait a while for the colleague at the airport to confirm where to leave the car and everything was satisfactory. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by LEON - 04 January 2025
" Good value offer and no hidden charges "
" Very helpful staff, clear terms and conditions and no hidden charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ALAN - 04 January 2025
" Overall the car was clean and ok. Pickup was good and efficient. "
" Nobody at drop off to say what to do. Eventually somebody said just leave the keys in the ignition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NEW ORLEANS, US - Reviewed by ALAIN - 04 January 2025
" I've used AutoEurope before on may occasions and find the booking experience to be better than many. "
" Even though I was collecting slightly later than expected the process was slow as counter staff were trying to log on to their terminals but gave up and ended up using one terminal which delayed myself and others. They didn't seem to be bothered that there were people waiting. I'm never a fan of collecting from a poorly lit multi-storey as was the case in this instance. The car had been cleaned but the rear window had a sticky substance affected the rear-view which was only apparent later. The bodywork was marked/scratched on nearly. every panel and part of door handle was missing. For a relatively low mileage car it was looking a bit worse for wear. In addition the interior smelled stale and sweaty. The worst part was a safety issue, when we were driving in a heavy downpour on the interstate the windshield wipers were terrible and did little to help visibility. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by KEITH - 03 January 2025
" 2nd time recently I've used Auto Europe and Budget in the USA and a good experience both times. "
" Good experience They didn't try and pressure you into having extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by CIARAN - 03 January 2025
" There a sham of a company they hide the fact that cars especially in the US can only be driven in certain states it's not made visible when you Book they have now left me financially burdened and my health has diminished over the hire that I had to cancel "
" They are crooks I will Never ever hire with this company Again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 03 January 2025
" The whole experience was good "
" Only issue was the car was not compatable with I phone charger port. The car was an Audi "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by LYNDA - 02 January 2025
" There was the usual amount of attempted upselling. Not too forcefully done. The actual KIA car was a poor drive with visibility & perception of other vehicles on the road issues. Would prefer a different model of vehicle. "
" Generally very good at Logan. Car is not one I would choose again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by MARC - 31 December 2024
" . "
" The car had a flat tire and warning lights in the dash "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by MICHAEL - 31 December 2024
" Best hire company "
" No problem good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by CORNELIA - 30 December 2024
" As per previous so easy to use "
" So easy for the entire experience Much appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by HAMISH - 27 December 2024
" Would highly recommend Auto Europe & Hertz "
" Hertz & can't fault the service we received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 27 December 2024
" Overall good experience even though vehicle had not been cleaned properly. "
" Car had not been cleaned properly inside. Photos taken of condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by OLUFEMI - 26 December 2024
" I had a fantastic experience and the pickup staff at the Kiosks were really friendly and helpful. "
" There is need to state that Alamo and Enterprise pick up desks are the same, I had slight difficulty finding that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 26 December 2024
" Alamo are always a pleasure to deal with and they give you the opportunity to choose a vehicle on arrival "
" Very good, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 25 December 2024
" Booking was easy and everything was delivered as promised. Would use it again. Thank you x "
" Staff was very friendly and helpful when we had left an item in the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 24 December 2024
" Seamless service "
" As usual great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EMMANUEL - 22 December 2024
" let see if this is reseolved "
" My voucher from auto europe claerly says I have full CDW but now avos are asking fir my insurance details, I have tried to refer them to you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by IONA - 21 December 2024
" I was very happy with the car provided and find the booking process easy. "
" I was able to pick up my car quickly and knew which one to take - some other companies say just choose one which I find difficult. On return, I reported a small scrape on the offside wing but didn't feel I was given information to know what would happen, if anything? I had CDW so presumably nothing but I would have liked this confirmed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 20 December 2024
" Great rental price, excellent customer service shame that can't be said for Thrifty "
" Thrifty share the same queue line as Dollar which meant a very long queue to get to a rental agent "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE, US - Reviewed by PHILIP - 20 December 2024
" One of the best cars we have rented. Hoping next one is similar. "
" Very helpful at the desk on pickup and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 20 December 2024
" First class service "
" Fast & efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BRIAN - 20 December 2024
" Very smooth and straightforward rental. Vehicle supplied was brand new and very economical. Will look at using Auto Europe and Thrifty again in the future. "
" Check in very easy - no queues. Agent quite helpful although did try to upsell additional insurance and Road Toll package, both of which i refused. Rental Voucher showed fuel policy as being "Full to Full" although agent charged for a full tank and instructed me to return the vehicle empty. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 19 December 2024
" THE CAR THE PICK UP AND DROP OFF FINE. THE ATTITUDE OF STAFF DISGUSTING, "
" I PAID FOR EXTRA ON VOUCHER FOR BREAKDOWN COVER . EXTRA COVER FOR DAMAGE ON CAR. THE COUNTER STAFF REFUSED ME THIS . AND SAID AUTOEUROPE COVERD THIS FOR ME. I KNOW YOU DONT. WHAT CAN I DO I NEEDED THE CAR. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LISA - 19 December 2024
" Great price and free extras "
" Quick self check in and a choice of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GURSAGAR - 19 December 2024
" At the car pick up point the agent was friendly and extra helpful and equally at the drop off point the agent made the experience a very pleasant one. "
" Alamo provided excellent service from pick up to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDER - 18 December 2024
" everything went well, no complains "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL E - 16 December 2024
" Very slow pick up it's no customer details "
" Old vehicle with no basic it's suck as sat nav "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by MALCOM - 16 December 2024
" Quite satisfied "
" Whole process went very smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYRACUSE, US - Reviewed by RAJEEV - 16 December 2024
" Auto Europe was fast, efficient and had excellent rates. Unfortunately, their service providers are not offering the same level of high service. "
" Counter staff were not as helpful as they could have been. They seemed to be more interested in other things. No option to upgrade was given even with payment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RICHARD - 15 December 2024
" Great booking experience let down by the car "
" Was told I was getting an upgrade from the jeep compass hired- turned out to be a 60000 mile equinox which had been on a lot of travels "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORT CANAVERAL, US - Reviewed by CHRISTOPHER - 15 December 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CLAIRE - 14 December 2024
" Great all round. "
" Great as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MAURICE - 14 December 2024
" Easy ordering online. Good prices. Additional insurance cover and additional users are usually included. "
" Always use Alamo as they offer pre confirmation and kiosk use at airport if busy. Their cars are always clean and their is a good choice at the airport.Had an issue with a cracked windscreen but easily resolved by Alamo with a swap over at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 14 December 2024
" As above "
" Called at rental desk Orlando Airport initial allocated vehicle was GMC Acadia. I asked how many miles and sure indicated 60-70000. Asked for newer one and was given Chevrolet Transverse which was virtually brand new. More than happy very nice motor and for its size economical. Drop of at Airport a breeze. Excellent Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 14 December 2024
" Very competitive, excellent service "
" Excellent experience. The lady at the desk gave us a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by VICTORIA - 13 December 2024
" Nothing further "
" Very good . They said I had an upgrade to a jeep Wrangler but it was rough and not to my requorement ( you live , you learn !) Apart from that all good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by PETER - 13 December 2024
" Long term user of Auto E. Easy to book and change and good customer service when needed "
" Used Alamo in USA via AutoE for years. Always good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RALPH - 13 December 2024
" Always good value with Auto Europe and especially the added insurance for peace of mind "
" Quick and efficient service and always good service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by WINIFRED - 13 December 2024
" Everyone is so friendly. Nice and always with a smile. Nothings hard for them Thank you. "
" Very friendly got the customer service. The best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by PAUL - 13 December 2024
" We always use Autoeurope, great prices, ease of booking and amendments. "
" Alamo are so easy to use. Staff are friendly and helpful and will help you to find the best car. Both pick up and drop of are very easy. On line check in at desk is easy to use and cuts out lines at check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIRMALA - 12 December 2024
" Renting with Auto Europe does allow for better rates so from that viewpoint I am quite satisfied. "
" The vehicle was dirty with hard water stains on the mirrors and windscreens and the tyre lights came on on Day 2 requiring me to have to put air in the tyres. At one point the maintenance light also came on. I was also charged ~USD575 which is more than the GBP402 equivalent which I paid to Auto Europe. It is the first time I was dissatisfied with AVIS "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TAMPA, US - Reviewed by JUDITH - 12 December 2024
" Auto Europe _great Hertz _ poor "
" Unhelpful staff "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STEPHEN - 11 December 2024
" Auto Europe are good, but I will not use Thrifty again. "
" When I arrived they said my electric car came without a charging cable so it was best to change to a Petrol vehicle, which I did and they then charged me more again than I had already paid. They wanted to upgrade me to a higher spec car so they could charge me even more, They were also trying to charge me more for insurance by scare mongering. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by KHALID - 11 December 2024
" Absolutely super "
" Alamo were superb especially A Ron who was polite, professional and explained everything... the whole staff from collection to Dropoff were A star.... Top job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WAYNE - 10 December 2024
" Very easy to book , a good range of vehicles at a competitive price "
" Good service , modern car which has always been my experience with alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JOSE, US - Reviewed by JOCHEN - 10 December 2024
" I have used Auto Europe for decades and no issues at all "
" The US Staff took the deposit of my credit card twice Overall at San Jose airport they had no experience dealing with customers from Europe Hiring out took at desk an hour and they charged my card twice Complaint. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by DEREK - 09 December 2024
" Price was ok. No problems with auto Europe. "
" Filled out all pre registration on line. Supposed to just pick up contract and keys at reception. Queued for 20mins then agent went through whole process again including taking deposit, again. Car was not full of petrol, smelled inside with badly stained seats. Body was marked, car had done 60000 miles. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by MARK EDWARD - 08 December 2024
" Second booking in a row I have had bad service if it happens again on Tue when I visit Zurich I will no longer book through you. "
" Terrible pick up service, I was first in line but 5 others headed to cars before me. First guy his computer broke down, second guy basically ignored me and third guy took a age! Didn't really want me to have a fuel car once in collection area but I refused to take Electric "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by DENNIS - 08 December 2024
" Easy to collect and return "
" Very good nice vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by RICHARD - 08 December 2024
" You're not usually the best value! "
" Slow pick up... cars not being cleaned quick enough. Great when we got the car! Staff doing their best. Just needed more of them! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 07 December 2024
" It's the first time at Dollar that I couldn't choose my own car "
" I try and always use Dollar as normally you can choose your own car from a row of them. This time I wasn't offered to choose my car but was just given one "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVE - 07 December 2024
" Straight forward "
" Smooth pickup and drop off no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 07 December 2024
" Xx "
" Easy, registration, car collection & return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WAYNE - 06 December 2024
" Easy to compare prices which always include insurance, never any issues when collecting cars "
" Alamo are very good (unlike Dollar) have been using them for a long time now, cars allways good and service excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 06 December 2024
" All in all very good at a good price. "
" Very happy but as usual the clerk tried to sell us insurance that we didn't need as your insurance covered us for everything. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEVE - 06 December 2024
" Always happy with Auto Europe and have used you many times and will continue to do so whilst you remain as efficient as you are and your prices stay competitive. "
" Counter staff at pick up are so slow, especially annoying after a 16 hour travel day. The drop off concerns me. This trip the guy didn't even look at the car he just said leave the keys on the dash and went back to sitting on a wall talking to his mates. By the time I arrived in the Terminal I had the email receipt and it showed a charge of $1.26 !! I enquired at the counter (waited another 15 minutes) and they had no idea what it was. Thankfully it hasn't been charge (as yet) to my credit card but if it is I will let you know. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by ROGER - 06 December 2024
" See above "
" On checking the paperwork after returning the vehicle I noticed a charge of $75 for an "upgrade " which I did not request, nor was I asked if I wanted. The car I was given as far as I can see was the car which I had paid for. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 06 December 2024
" Alamo is my preferred supplier due to the fact you get to choose the car from a row . "
" Slick operation no up selling nice choice of cars I also had the opportunity to pre pay for fuel I declined as I know the petrol station is just near the terminal entrance . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTA FE, US - Reviewed by SUSAN - 06 December 2024
" Easy booking "
" Efficient friendly service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 05 December 2024
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 05 December 2024
" Overall, a great price and the car was of good quality if not a bit on the old side. I guess I could have tried other cars in the lot to see how much younger they were. No pressure to upsell at the counter, a great rental. "
" Staff were great, the car was Ok, had over 30K miles and was a bit worn in places but it served the purpose of the trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KATHLEEN - 04 December 2024
" The type of vehicle I like plus good service. Whats not to like. Thanks. "
" Great service. Quite a large queue and unfortunately due to my credit card having initials I had to wait in line longer. I like to choose the vehicle rather than have a designated vehicle hence Alamo is my choice for care hire in USA. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by GIUSEPPE - 04 December 2024
" Good "
" Generally good service, but this time the employee was not skilled and the rental took more than 20 minutes "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARRETT - 04 December 2024
" The booking process offered by Auto Europe was quick and easy to use. I will definitely be booking through Auto Europe next time! "
" The Alamo check-in experience was pretty quick - no more than a 10 minute wait. I was given a choice of about 10 SUVs to choose from, which was great. There were no additional costs and no hard selling of anything else. The service provided by Alamo was great, as was the booking process offered by Auto Europe. I will definitely be booking through Auto Europe next time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by LUCAS - 04 December 2024
" Very easy. Exactly what you hope for "
" No issues. Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARK - 04 December 2024
" see above comment "
" I pre-booked an electric vehicle. They had none and gave me a petrol vehicle instead. Last year i booked a petrol vehicle and they had none, gave me an E vehicle instead. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by COLIN - 03 December 2024
" From the initial online booking too a last minute international call to change the booking, which was easily sorted out, We felt we were dealing with a reliable organised company. Without doubt we will be using Auto Europe again and also recommending them too friends. "
" I'm not knocking Budget themselves, I'm sure other sites operate a better service. However the Manhattan, NY branch does let the brand down. The front desk operators need a little customer care etiquette, although the car was hoovered inside the glove box and other interior compartments were filthy with Biscuit crumbs and other rubbish inside. The car wasn't washed with chalk marks all over the car indicating previous damage and writing on the outer glass also showing damage. The budget employee handing over the vehicle wasn't customer friendly and didn't invite me over to inspect the vehicle, she just took the paperwork from me, signed it and told me the vehicle was ready to drive away. I did inspect the vehicle to make sure the damage report matched the damage on the car though. Other than that the vehicle was ideal for my family use. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by STUART - 03 December 2024
" Very good. Friendly staff "
" Great service. Easy car pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN COLIN - 02 December 2024
" Fast, friendly, and great choose of cars "
" The Best in Vegas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by NICHOLAS - 02 December 2024
" We were overcharged "
" We had two issues, firstly the vehicle documentation was well out of date which meant that we were unable to obtain a beach pass from Collier County. The other issue was that we returned the car to the Naples North office after first checking that this was ok and were told that if we returned it before 11 am we would get a refund of a days hire however we have been charged an extra $60 instead. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARK - 02 December 2024
" I have never had any trouble at the counter when renting through Auto Europe. I would say that autoeurope are not particularly good at responding when you have issues. But on the whole I would recommend. "
" All the staff I came across at Alamo Miami International were really friendly and helpful. You can tell they try which is more than can be said for other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by NIGEL - 02 December 2024
" OK "
" Awful pick-up experience. Rude and unfriendly staff and very long queue. Car received was in very poor condition. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TAMPA, US - Reviewed by COLIN - 02 December 2024
" Booking thro' AE straightforward and great value. Always check website before any other site for our rentals "
" Lots of confusion at counters during pick-up. Transpired there was a lack of vehicles. Since found out that this may have been partly due to increased demand following the two recent hurricanes. Distinct lack of communication tho' with many of in the queue standing around for an hour or so. That apart good quality vehicle and service. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ADAM - 02 December 2024
" Great experience. "
" Quick and easy, no hard sell to buy other insurance packages. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by RAYMOND - 02 December 2024
" I have used Auto Europe many many times and always find them them offering the best service and most competitive price "
" I have no issues with Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 01 December 2024
" Very easy "
" Very smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by BERNARD - 30 November 2024
" Auto Europe is better than most. "
" The wait at pick up was ridiculous and the car supplied was disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CLEVELAND, US - Reviewed by MALCOLM - 30 November 2024
" Overall, fine "
" Excellent customer service from the 2 young guys who handled the car pick up & drop off. Please do compliment them for their helpfulness "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ANTHONY - 30 November 2024
" Able to change the booking easily and receive refund of the difference. "
" As always excellent service. Quick pickup and drop off unlike other companies at LAX. Didn't try to sell additional insurance. Low mileage car in excellent condition. Really liked the Hyundai Elantra. Large boot, up to date electronics including adaptive cruise control and android auto. Heated seats and sunroof. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 30 November 2024
" On of the smoothest rentals I have had in the last few years very happy "
" In this we had no problems at all with Dollar or the car, a Toyota RAV4 with under 14000 miles on the clock. Dollar did not try to upsell so pickup was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MICHAEL - 30 November 2024
" Prices vary daily up and down so after booking it is always wise to check again later as you may find a lower price as I did and it's easy to cancel and rebook with the free cancellation option. "
" No problem with car hire service, car was upgrade to what was ordered and all went smoothly. Pick-up information could be improved for cruise passengers on where to meet the shuttle bus etc, and information on car fuel type would be useful, either by a handout sheet or affixing a label to the car about fuel type. The car filler cap displayed a crossed out octane rating but there are many grades available at the pump so I just put in the next one higher than the crossed out rating. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KENNETH - 29 November 2024
" We go to Florida every year and picking the car up can be a frustratingly long queue and take quite some time. I was pleasantly surprised that it seemed quite smooth and did'nt take that long. Best we have had for quite some time. "
" Relatively quick collecting the car...very quick dropping the car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 28 November 2024
" I always use Auto Europe as they are the best. "
" Excellent cars at the best prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ERIC - 28 November 2024
" Website easy to use. And easily able to cancel original booking for a cheaper replacement without any hassle or quibble. Good choice of car rental options. "
" Despite my contract for a compact 4-door the service agent first tried to give me a 2-door economy - size below compact. I refused, and he then reluctantly found another 4-door car which he said was compact but seemed a little small - considering that I have been going to the USA for the last 15 years and always had compact. He said alternative was to upgrade to standard and pay addition cost. So I felt that I had to accept the small car. Not sure if this was a ruse to get me to upgrade or not. Agent was most unsympathetic and unhelpful. Said that now assign cars at the desk rather than customer pick car from the rank as too many people taking wrong cars (says more about their lack of process as there are several checks made before leaving garage). "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by GLEN - 27 November 2024
" No issues. "
" No issues. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by WILLIAM - 27 November 2024
" Nice car. No problems "
" Nice car. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 27 November 2024
" Overall we were dissatisfied with the condition of the car as it was very abused and we didn't have any other choice of vehicle. Also not the car size we asked for! We were charged 50 dollars for fuel after we returned the car even though it was full and had to spend time getting a refund! "
" The car was dented and scratched all over. Smelled of cigarette smoke. Had done 60,000 miles. Trouble with refueling as something was wrong with the fuel tank. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BALTIMORE, US - Reviewed by STEVEN - 27 November 2024
" Always good prices at AE "
" Quick service on pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by MICHAEL - 27 November 2024
" Not a good experience with Dollar this time which is the first time this has happened as they are normally excellent "
" The customer service person to collect car was incredibly slow. Would not use booking ref but name and then got name wrong . It took 40 mins despite having all correct paper documentation. Then first car we had to reject as it had piece of bonnet / windscreen wiper hanging off . "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by DANIEL - 26 November 2024
" I requested a small vehicle as was only me, I wanted good fuel economy and I knew parking was an issue where I would be staying, they supplied a Dodge Charger! Huge juicy car.... obviously it drove fine but it made life harder (and much more expensive, managing just 18 MPG! "
" I requested a small vehicle as was only me, I wanted good fuel economy and I knew parking was an issue where I would be staying, they supplied a Dodge Charger! Huge juicy car.... obviously it drove fine but it made life harder (and much more expensive, managing just 18 MPG! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHARLES - 26 November 2024
" Easy as always, my go to provider, always competitive, easy to use website to book and manage by bookings "
" Nearly new car, no upsell, fast and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JEANETTE - 26 November 2024
" A great company to deal with and I like the fact that they're in the UK. "
" Great staff in JFK airport. All very helpful and put me at my ease. The car was lovey. The only reason I have given 9/10 and not 10 is because the washer fluid was low and the message kept popping up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by TIMOTHY ERIC - 26 November 2024
" Poor, but on the other hand although it had 33,000 mile on the clock the check engine light only came on for one day, then went off again, so that's a bonus, perhaps. "
" A wait time of 40 minutes due to 4 people in the queue and only one slow member of staff. These were all people with bookings, not walk ups... The car was dirty, stunk of smoke and was pretty beat and scratched up. Usually when I pick up a car I take photographs of everything before I take it, but on this occasion I didn't have a spare day and a spare SD card... "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEW ORLEANS, US - Reviewed by LAURIE - 25 November 2024
" I only ever use Auto Europe, always a great experience "
" Car only had 3/4 tank fuel, was marked as full, I flagged this before leaving - but still tried to charge me on drop off Rear view mirrors washed but not dried properly so the water marks meant I had very poor visibility "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DALLAS, US - Reviewed by NEIL - 25 November 2024
" Sick to death of getting to the desk and being railroaded into paying another three hundred dollars on top of what I paid. Why can a rental just be honest and upfront? "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ADRIAN - 25 November 2024
" Auto Europe are a good company but there was clearly a gap in communication between auto Europe and budget. "
" Budget charged me for all Things that I had already paid for and I am still arguing for a refund. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by JOHN - 24 November 2024
" I believe there is con fusion over the car insurance - my quote include full protection and then Budget told me it didn't and full coverage was an extra 22 dollars per day. Left it feeling bad as I was told if I loose a key its $350 plus a key change, break down its $350 plus fee's, dig the car $350 plus the full cost of repair. Going to admit, I'm not likely to book again "
" The queue didnt move quickly in MCO to get the car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by KEVIN - 24 November 2024
" Easy to book, competitive price, quick confirmation. Answered query on phone quickly "
" First car provided had out of date plates, had to be changed, second car had issues with lane assist, only when on third car did things settle down "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AUSTIN, US - Reviewed by JANICE - 24 November 2024
" The booking through Auto Europe all went well and efficiently "
" All was good with the vehicle and hire, just rather shocked that, as we didn't return the tank full, Thrifty hit us with an extortionate bill!! Our rental for six days was Gbp196.00, the fuel charge was £103.00, for just over half a tank. I know I signed for it, but I consider that daylight robbery and for that reason would not choose Thrifty again! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 24 November 2024
" excellent experience but I have use auto europe many times so am used to everything going well. "
" Apart from the the long queue at the check in counter everything was handled very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 24 November 2024
" Very efficient service. "
" Efficient overall. Pleasant staff. We did have to replace the battery in the key fob. Tank was not full on pickup but we returned it the same and they were fine with this situation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RONALD - 24 November 2024
" Would definately look at Auto Erope again for vehicle rental "
" Vehicle was almost new with low milage "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by STEPHEN - 22 November 2024
" All in all this turned out to be a pleasurable experience. "
" Initially I was given a Chevy Tahoe which was far too big for the two of us so an Enterprise member of staff managed to find us a slightly smaller Dodge Durango GT. This was still bigger than the Nissan Rogue we requested but we took it any way. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GARY - 22 November 2024
" AE are good "
" Best avoided "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAN - 22 November 2024
" Over 50 people in the line to pick up vehicles on the Friday morning "
" Counter staff could not read the voucher to understand multiple drivers allowed Hard pushy sell for 'sunpass' "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by DONALD - 22 November 2024
" Very good on deals. "
" Took rather a long time to get out of the property,probably too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 22 November 2024
" car did everything i wanted "
" apart from the wait good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by SARA - 21 November 2024
" Don't know if your agency made a mistake in the booking as this is the first time I have been asked to pay for a downgrade "
" Had booked a four door premium car, what they gave me was a two door sports car in which I couldn't even get one suitcase in. I was told no other premium cars were available the only option given to me was to downgrade at a cost of $20 per day plus taxes. This was definitely a new one for me "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CHRISTINE - 21 November 2024
" Good service "
" Great experience. Economical car and friendly service at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MICHAEL - 21 November 2024
" Overall poor "
" Poor counter service no vehicle available and vehicle issues on receipt "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by DOUGLAS - 21 November 2024
" No issues , website easy to navigate , paperwork clear "
" No queue at Sixt desk, agent was both engaging and efficient . This was our third rental at Newark this year and the first with Sixt. Only treated as a customer on this occasion and car was cleanest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BARBARA - 21 November 2024
" Please read above. Disasterous pick up experience but everything else was great. "
" First the wait times at the Thrifty counters are ridiculously long up to 2 hours and this is just to collect a pre-booked car. Customers should be split into pre-booked and new sales. At T3 Orlando airport on Tursday November , 2024 at about 8PM. The Thifty counterstaff left his desk and almost assualted a customer who complained about the totally unacceptable wait times. Fight was only avoided as the customer was a young tall male with a baby and the Thifty representative was an older, much smaller male. This was very entertaining for everyone in the general vicinity. This person needs to be fired and Thifty need to sort out the wait times or they will never gain repeat business. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by COLIN - 21 November 2024
" Due to break in at San Francisco we were given a replacement vehicle which was far better than first vehicle. Compliments to Pat at the SF depot "
" After 19 miles tyre pressure warning light appeared - pressure on one tyre was only 19 and others 26, well below recommended 32? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PROVIDENCE, US - Reviewed by FRASER JOHN - 21 November 2024
" Great company to deal with and easy to rent the car from Thrify with the Auto Europe voucher. "
" All went very smoothly and car was ideal for my needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WILLIAM - 20 November 2024
" As above "
" Nice clean car. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WILLIAM - 20 November 2024
" Uesd auto Europe a few times now and it's always been an easy trouble free experience. "
" A very nice clean car, but because they were short of cars I had one with damage to the front. It was no problem it drove well though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NORFOLK, US - Reviewed by ROSS - 20 November 2024
" Very smooth - thanks again. "
" Excellent car - extremely impressed. It was a Hyundai, which I don't think I've eve driven before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 20 November 2024
" Very pleased overall with the experience, we had a few issues but these were resolved. "
" We actually received the car we booked, which does not happen very often. There was an initial problem with the car being delivered to the desk but the agent was very helpful and kept chasing it. The drop off experience was very good and Ricardo was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by KATHLEEN - 19 November 2024
" No problems, vehicle was clean. "
" Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MAREK - 19 November 2024
" Overall very good service. Would recommend. "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by RUSSELL - 18 November 2024
" Great price and quality and a breeze to deal with "
" Gave me a great car, I said we need space and got given a huge grand wagoneer, which was very luxurious Looked like all the cars they had where high spec "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by PETER - 18 November 2024
" .. "
" always first class service with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GIULIANA - 17 November 2024
" great service "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TOM - 17 November 2024
" N/a "
" Car was not very clean and had a few marks on it so I took pictures just in case they said I done it. Car was few years old and had 40000 miles on it. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
EL PASO, US - Reviewed by MARTIN - 17 November 2024
" As above - a good overall experience / rapid pick up and drop off "
" Good car hire experience at El Paso airport last week ( Thrifty ) in comparison to an independently organised Enterprise experience in El Paso the previous week. ( not Auto Europe ) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 17 November 2024
" Used on many occasions over the last few years. Always efficient. "
" Used on previous visit to Orlando. Documentation processed quickly at counter as before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by TREVOR - 16 November 2024
" Auto Europe came out with best deal again. "
" Giving advanced driver details seemed to speed things up. Agent pushed hard to sell additional insurance cover even when i told him i had extended cover through my travel insurance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPERVILLE, US - Reviewed by CHRISTOPHER - 16 November 2024
" I have used Autoeurope on several occasions and will continue do so. "
" Efficient and prompt service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JUSTIN - 14 November 2024
" Auto Europe always provide a good service and choice of options at competitive prices. Very clear range of options available "
" Kept waiting more than 20 mins at the pick up point for rental shuttle at Washington Dulles airport. All other rental companies had a virtually continuous flow of buses to pick up customers. Then treated me like a worthless customer by the check in staff - they claimed my car was no longer there as I was 3 hours late - in fact I was 2hrs 20 mins which also included the 20 mins plus waiting time for the airport pick up. I told the representative that I was delayed because flight was delayed from London due to a tyre having to be replaced on the aircraft. Car in class I booked not available due to delay so they offered to upgrade me but I had to pay more despite paying for my rental up front - would not let me have the car for the same price. Said my car was in lowest class so nothing available in a lower class. The pressure from the staff was very strong and aggressive. However I stood my ground and after a significant time and the rep talking to his manager I finally got a car for the price already paid. What was also interesting was that the same tactic was also employed on another customer just as I was finishing up - shameful behaviour. One of the worst experiences ever renting a car - totally and utterly unacceptable behaviour. Scam artists / rip off merchants. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KEITH - 13 November 2024
" All good bar the long wait and marks on the vehicle. "
" Not enough staff working on the counter at pick resulting in a very, very long wait. Other than that the process at the counter was good. The vehicle we had (Nissan Rogue) was very good but could have been cleaned better (looked like a rush job) and the vehicle had a lot of scratches/markes which I had to record on my phone to ensure I wasn't billed for any damage. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by ANDREW - 12 November 2024
" Good communication. Reminder emails sent. Quick quote and easy website. "
" Everything was great except the car wasn't ready for collection despite us being 10mins toes late. It took 45 mins for the car to be available. A bit disappointing "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PETER - 12 November 2024
" You just need to be competitive, the vehicle we had was value for money, pleas keep it that way "
" All fine, the guys in LA namely Victor P was brilliant, just very helpful and easy to deal with, please send on our thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by TARA - 12 November 2024
" Always great prices beating other competitors "
" The vehicle was dirty inside and stained, the outside had damage to the body too. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MICHAEL - 12 November 2024
" Dollar representative didn't explain he was taking a $200 deposit it just appeared on my CC statement, it was a bit worrying because they tried to get me to upgrade a few extras, I contacted yourselves and you explained the $200 on my CC statement. "
" Excellent communication from yourselves. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 11 November 2024
" Good. "
" Valrie on the counter was excellent. Very friendly and knowledgeable. Always a pleasant experience with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOISE, US - Reviewed by ANDREW - 11 November 2024
" Sneaky tactics for additional charges. "
" Always finding a way to charge 'extras'. Only chose Avis through lack of suitable alternatives. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by ANDREW - 11 November 2024
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANDREW - 11 November 2024
" My only complaints are the excessive additional cost for Sat Nav hire and the lack of a parcel shelf in the vehicle. "
" A selection of very good vehicles was offered. The VW we chose turned out to be very reliable and was a pleasure to drive. It turned out to be just what we had hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARTIN - 11 November 2024
" I highly recommend AutoEurope. "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARY - 11 November 2024
" Car hire companies go out of their way to upsell extras and downsize your actual booking. "
" Hertz consistently tried to fob me off with smally vehicle. I finished up with Jeep Compass which was smaller than Standard SUV. Rav 4's were a lesser group and larger car "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ANTHONY - 11 November 2024
" Professional courteous and friendly staff "
" Great no fuss service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NIGEL - 10 November 2024
" Overall very good. Problems with lack of integration with Thrifty website (Voucher code not recognised, entering driving license details, etc) but that was more likely a technical fault with the Thrifty website "
" Very, very long queues at the pick up counter. We were all bombarded with emails telling us we could jump the queue by selecting a car from our phones and of course nothing worked. The counter staff apologised and said oh yeah head office have just launched that and it doesn't work. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTHONY - 10 November 2024
" I won't ever use budget again "
" Arrived an hour early and was asked to pay an extra day or wait one hour until my time of pick up. Counter staff were all very arrogant and rude. Tha car needed an oil service so had to replace it half way through ( cost £30 in phone calls). Final invoice shows an extra charge of £130 dollars even though everything was prepaid. The garage manager and staff were really good and sorted out an issue with the provided car straight away. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by IAN - 09 November 2024
" Excellent experience with yourselves, will be using you again "
" Felt pressured to upgrade at the desk refused all. decent model of car but old and not very clean inside and out "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by ROY - 09 November 2024
" Excellent "
" Newish car, easy collection at san Francisco, easy and good handover at la airport Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 08 November 2024
" Auto Europe have been fine. However, I will never have a car from Thrifty again and I will ensure that I relay my experience with their staff to anyone who is going to hire a car in Orlando. The car was fine, but we were on tenterhooks the whole time in case we had a puncture. My negativity of the rental experience lies with the Orlando Thrifty staff! "
" I believed that we had purchased the extra to cover tyres (if punctured) and a tow. However, when collecting the car in Orlando MCO, the staff were extremely unhelpful and tried to obtain an extra $300 plus for the required cover in the event of a puncture/breakdown. I showed them the level of cover that was on my email from you, but he was dismissive and said that it wasn't on his screen - so no cover. He pointed out that it was my fault that I had gone through a third party and I should have booked directly with them. He also said that if one tyre was punctured, we had to pay for a pair, because of inbalance of the axle. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by NORMAN - 07 November 2024
" I had no problem booking the car with yourselves ,however I feel that you must be aware of what dollar are doing as I am certain we are not the only person this has happened to .It also happened to my daughter who hired a car from them the same weeks. Customers should be warned! "
" On picking up the car from Miami ,I asked about the toll roads and how we paid them . They explained that there was a pass you could purchase for $9.99 per day. I told them that I certainly didn't want to pay that amount as I probably would only use toll roads on a couple of days .They assured me that I would only be charged the fee on any day that I used a toll road,I double checked with them that I wouldn't be charged this fee for every single day and again they promised me it would only be activated on any day that I actually used a toll road. They also asked me if I wanted to pay for a full tank of fuel and return car empty which I agreed to do. On returning the car I was told to just leave the keys in the ignition and go .Nobody would check the car over with me and nobody confirmed what was outstanding for the fuel or tolls etc. On checking my bank statement the next day I found I had been charged £182.90 plus a further £45.27 toll charges. I sent an email immediately querying this and have received no response from dollar whatsoever. I was only expecting to pay for the tank of fuel and a couple of tolls , especially as the first week we were there all tolls were suspended by the governor due to the hurricanes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by KIRITLAL - 07 November 2024
" We should be pre-warned about auto toll charges and how to avoid paying penalties . It's difficult for tourist to pay online on hired vehicle . Had to buy 7 days pass @ $14.99 plus tax instead of pay as you go . I didn't pass through toll for 2 days but still paid the daily charges . "
" It was easy to to get the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by BRADLEY - 07 November 2024
" We are always satisfied with Auto Europe. Unfortunately we had a terrible experience with Thrifty car rental in Palm Springs. "
" I have sent a full explanation to autoeurope.co.uk customer service department. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
RICHMOND, US - Reviewed by SIMON - 07 November 2024
" I usually book with AutoEurope and the process is easy and I like how you can compare the different providers. However when you have an issue I do not feel that AE could care less and will be interesting if they bother to contact me this time about yet another issue with a car "
" We have had to exchange the car on our last two bookings with budget. This time the car was high miles and looked in poor condition albeit we were happy with until we realised that there was a water leak in the passenger footwell "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by ALAN - 07 November 2024
" Excellent Service "
" Very understanding and efficient when we had to return car early due to hurricane milton "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by PAUL - 06 November 2024
" Never had issues with auto Europe but will NEVER choose Dollar car rental again, "
" I had three separate rentals with Dollar this holiday. The first to rentals were somewhat unsatisfactory due to the condition of the cars offered ( dented and dirty). The Honolulu rental was the worst experience ever for other reasons. We queued for appr 90 minutes to get to an agent ( who was lovely) to get the paperwork done. We were then sent to another area to collect the car only to be met by another queue of very unhappy customers who had been waiting for their car to be allocated up to 2 hours ( allegedly). We were lucky as we got our car after an hour waiting and the car was clean and damage free too.... Return was straightforward on all three occasions. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by RICHARD - 06 November 2024
" Not sure how to go about claiming for a refund of these additional charges made by thrifty. "
" Hired online through Auto Europe. Voucher #UK5730092-1 That states that Your rental includes: * Appropriate local sales taxes at the appropriate rate(s) in force. * Concession Fee: Included in rates . In addition to these 2 charges being added to my bill, I have also been charged for PREM RD SVC, which I did not agree to. The only charges should be FPO $71.22 and a child seat $98.00. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 06 November 2024
" Not happy that a company that extracts money out of people is part of your model "
" The lies to us about luggage storage in the car in order to get us to pay for an upgrade, after researching the law it was proven to be a lie "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PENELOPE - 05 November 2024
" Happy with the car "
" Quite a long wait to pick up car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by STEFANIE - 05 November 2024
" All ok with autoeurope but dissatisfied with budget. "
" Upon arriving in Charlotte, I waited over an hour to get to the counter to pick up my car. I then had to wait another 15 minutes in the garage to get my car. The car I was provided had poor visibility and there wasn't a rear wiper - water just sat on the rear window and several times, I had to manually wipe it off before driving otherwise I couldn't see out the back. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by RICHARD - 05 November 2024
" No issues at all "
" Easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 05 November 2024
" Previous experiences very good "
" A bit or previous hirers rubbish left in vehicle but otherwise all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN DIEGO, US - Reviewed by MELINA - 05 November 2024
" Very efficient pick up and drop off. The rental car terminal is a little bit far from the San Diego terminal, but this is not the rental companies fault. "
" Very efficient pick up and drop off completed within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by OLIVER - 05 November 2024
" Dreadful- avoid like the plague "
" Very poor experience at Boston airport, slow and rude. But I am astonished to find an email following the drop off that my licence plate was loose, odometer had an issue and they're looking to use my insurance to cover it. Absolute scam! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BRIAN - 05 November 2024
" When we arrived at the desk there were 4 people in attendance, within 5 minutes this dropped to just one person . The queue was quite long and very frustrated with the situation. "
" When we arrived at the desk there were 4 people behind the counter , within 5 minutes there was only 1 person . The queue was long and very frustrated with the situa "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by TIMOTHY - 04 November 2024
" Excellent .Fast and friendly service. "
" Excellent .Fast and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by SCOTT - 03 November 2024
" The hire was good value for money and included all the extras before arrival which was great. I think free navigation should be included in all car rental. "
" Pick up of the vehicle was smooth at the desk but not at collection, there was no clear instruction about where the keys would be and there was a lot of people waiting to collect their car with only one person on duty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMES - 03 November 2024
" Great car "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by DAVID - 03 November 2024
" . "
" Thrifty have not given me or emailed any confirmation that they received the vehicle and that everything is okay and finished. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by EDWIN - 03 November 2024
" On the whole we were very happy with everything apart from the time it took to pick up car "
" The length of queue at Alamo in Melbourne Fl was too long & they are very slow at dealing with each customer & we found it very frustrating after the long flight "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 03 November 2024
" Booking with Auto Europe and Alamo gave the best cover at the best price. I hired the car for 6 weeks which required a recontract after 4 weeks but this was handled smoothly. "
" Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBIN - 03 November 2024
" No excuse for car to be this dirty was not clened at all awful service and experience "
" The car was really dirty coffee drip stains all over cup holders and down the side. Food crumbs in the seats. Drink satins on the sink. Car smelt like coffee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PHOENIX, US - Reviewed by NICK - 03 November 2024
" Ordering the car was good and most of the process was good but pick up was not! "
" This questionnaire doesn't ask about pick-up! I waited in line which was moving so slowly, read the Skip the Line advert and so did that. After waiting 20 minutes it said there was no car and only an upgrade. So I had to get back to the end of the long line and wait to get it sorted. After a long flight this really isn't needed. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ALISON - 03 November 2024
" Old car which needed a service!! Quick service at the counter, but drop off experience - no one to speak to and never heard anything back since. "
" The car had done 65,000 miles and had obviously not been serviced for a while. The oil tank was nearly empty and i needed to buy oil and top up the tank. On the last night a light came on for the exhaust system. I looked in the book and it said needed attention at a VW garage. We had 80miles to drive to the airport and i was worried about breaking down/damaging the car. We had planned to spend the day in Sandwich and Plymouth to visit the rock etc, so didn't do this as just wanted to get the car back. Dropping off was quick but we just parked the car in a line and told to take a photo of full fuel tank etc. No one to speak to about the car and explain issues (we also think someone tried to crowbar open the boot during our hire). We were told we would receive an email confirming drop off and off hiring, but have not heard anything since! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PITTSBURGH, US - Reviewed by ANDREW - 02 November 2024
" Fine "
" All very good except that the young girl on the counter when we picked up the car had no idea about arrangements for road tolls - which added unnecessary stress. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by IAN - 02 November 2024
" It has been good overall. "
" We were offered the choice of three vehicles at pick up. The one we chose was well presented, but showed a scheduled service was needed, which I would have expected to have been done before it was rented out again. We had no issues with the car during the rental period. They could also improve the description on the web of how to get to the car pick up site as it talks about a Sky Train, which doesn't exist. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by ASGHAR - 02 November 2024
" Booked Vehicle was not available and pull me over to pay extra and provide me a lower class "
" Booked Vehicle was not available and pull me over to pay extra and provide me a lower class "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by MARK - 02 November 2024
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DANBURY, US - Reviewed by SUSAN - 02 November 2024
" Would happily book a car with Hertz via Auto Europe again. "
" The counter staff were very helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by DARREN - 01 November 2024
" Good service , easy to book , easy to pick up and drop off "
" Good service, nice car but fuel efficiency not very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALBUQUERQUE, US - Reviewed by ROSEMARY - 01 November 2024
" Straightforward process so long as you read the small print. "
" Car collection from the female Avis staff member in the car park (NOT the male Avis desk staff member) was highly frustrating and unsatisfactory. The first car we were allocated had not had its interior cleaned and had dog hairs all over so we rejected it. The second car she allocated was electric (she did not advise us of this, we only found out by discovering the charging cables and realising we could only fit one suitcase in the restricted boot/trunk space.) We knew the rural towns we would be visiting would not have fast electric charging facilities so we rejected this car too, at which point she retorted "well if you don't take this car it could be 30 minutes before another car is brought round". We said we'd wait, and she allocated a replacement car immediately! The third car was enormous (had three rows of seats!) and had an old pizza crust on the floor but keen to start our onward journey we took it anyway. The attitude of the female Avis staff member in the car park kiosk was dreadful, and hence our customer service experience was poor. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by NIGEL - 01 November 2024
" Good deal compared to other equivalent rental offers. "
" No difficulty with delayed (20 hours) pick-up due to flight cancellation and delays. Counter staff helpful and proficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 01 November 2024
" Great overall car rental with a great company at really good prices "
" Great selection of vehicles. Friendly polite and helpful speedy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by DEREK - 01 November 2024
" All aspects of the Autoeurope service were excellent "
" Picked up the car in New Orleans Canal St branch. The first car they allocated to me had a spacesaver spare on one wheel. The second car was a two year old 40,000 mile Nissan Murano with a dent in every panel and a chip in the windscreen. It also needed a proper clean inside the windows in particular were filthy. I accepted it because by now I was running late and I had zero excess cover otherwise it would have taken 10 minutes just to log the dents and scratches. Car ran fine but not really what I expect from a rental vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by RAFAEL - 01 November 2024
" .... "
" I request and pay for 8 seats car , they gave me a 7 seats car , I arrive so late and the office was close to complaint "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by PETER - 01 November 2024
" Easy to use and good value "
" Efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by KIM LEE - 31 October 2024
" I always rent my car from Auto Europe, because I always truted your car rental company. As I stated before, I thought I bought premium coverage with Auto Europe Car Rent, but this time, the Dollars counter staff told me that I didn't buy it, just regular coverage. When I was trying to show him my rental agreement, he waved his hand and told me that I was not covered by the Premium coverage, not even wanted to look at my agreement, insisted that I'm not cover under premium coverage. All these years, every time I rent car from Auto Europe, I always bought Premium Coverage because I know how important it's to have adequate insurance cover, and Auto Europe never disappoint me, but this time I was let down by Auto Europe or thecounter staff at Dollars not telling the truth. "
" We're pressured and frightened into taking extra premium insurance, to me which I thought unnecessary. I thought I bought premium coverage when I rented the car from Auto Europe each time, but the counter staff insisted that I only bought the regular coverage, which did not cover collision and damages, and others, so I had to buy their premium coverage. To me, either Dollars rental staff is not honest or Auto Europe did not cover me with the premium coverage. Especially we just landed and went to the car rental counter, my friend new to USA, and as the other driver, was worried, so we ended up paying extra daily payment for Premium coverage. We will never rent Dollars car anymore, with such staff working in their company. He wasn't even friendly and helpful, no smile until we bought the insurance. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PHILLIP - 31 October 2024
" Auto Europe have served me well over the years. However, it depends on the final transaction with the car hire company as to overall satisfaction. This time it was Dollar that ripped me off, previously it was Thrifty - strangely enough, one and the same company!!! All other hire companies have been OK. "
" They "robbed" me at the counter, charging me for "prem road serv" even though I declined it. Didn't see the charge until I was back in the UK and too late to react. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
CHICAGO, US - Reviewed by MICHELE - 31 October 2024
" Staff go above and beyond to make the experience painless "
" Always great service from Alamo at Ohare. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 31 October 2024
" See above re Eric. "
" The staff were super helpful - Eric helped us enormously. Very different to other car hire firms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by HANNAH - 31 October 2024
" Auto europe itself was ok but the fact that it let me hire a car from such an unreliable service as thrifty has really reduced my trust in the brand. "
" Although I completed the self check in, the website informed me that there was no car available of the type I had requested. I find this unacceptable as I had booked the car months in advance. After a very long wait at the airport in the queue, I was given a car that required maintenance on the third day of my rental. I had to go to Norfolk airport and once again wait in a very long queue with rude counter staff who incorrectly sent me to the parking area. Thankfully the second car I received had no mechanical faults but the inside of the windscreen was dirty like it had been coated with grease or something. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MIAMI, US - Reviewed by MICHAEL - 31 October 2024
" Auto europe are brilliant, so reasonable and provide all the insurance you need, I use them everytime I need a car "
" Very helpful and smooth quick pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARGO, US - Reviewed by MICHAEL - 31 October 2024
" No issues "
" Pickup from Largo went very smoothly and the guy on the counter was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 30 October 2024
" Have used Auto Europe several times. Always highly satisfied with the booking process. Competitive prices. "
" Great service at terminal. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by NICHOLAS - 30 October 2024
" No issues with Auto-Europe. "
" The line to get served was long. They gave me a car which another customer had been allocated. They added on roadside assistance that I didn't want. They charged me for gas even though I filled up shortly before returning the vehicle. Overall a very bad experience. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by ANTHONY - 30 October 2024
" Practically told I had to take out additional insurance and road side assistance or car would not be released to me. "
" I was very annoyed with the pushy staff practically saying I "had" to take out insurance and roadside cover. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROSS - 30 October 2024
" Please see above. "
" All fine, so I'm happy to leave the default scores at 10. I do have one question, though. I needed to extend my trip by just over one day, so I tried calling Dollar but got no answer. I then looked at your booking voucher, and it said: "* If the vehicle is returned more than 12 hours after the scheduled drop off time, the local daily rate plus a fee of $12 USD per day with a maximum fee of $60 USD. A rental deviation fee of $10 USD will also be charged in the event of later return or extension." In fact, I was charged $82. Would you clarify why, please? Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BRUCE - 29 October 2024
" I rented the car in London for pickup in Miami. Thrifty would not honor the price paid to AutoEurope saying that the price was only an overseas promotion and my US driver's license did not qualify. I was denied a refund and forced to rent a car elsewhere. My home address in Florida was listed on the contract. Either the denial of US residents was not disclosed or in tiny print in the details. The rental should have been denied before payment based on my home address. I am not at all happy with AutoEurope, and would like a review of my requested refund. Thanks. "
" Thrifty was fine but would not honor the contract price and quoted a price over 4 times the amount I paid to AutoEurope. See below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by JASON - 29 October 2024
" Auto Europe is always reliable. It's a shame they don't have more clout with the rental companies "
" I was charged $50 just for the toll into and out of the airport. I rent here often and have never before experienced such ludicrously inflated charges. It should be illegal. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
WEST PALM BEACH, US - Reviewed by JASON DAVID - 29 October 2024
" No hard sell easy pick up and drop off "
" Car was exactly what I wanted "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NORMAN - 29 October 2024
" Very straightforward and good communication throughout. "
" Very smooth process - everything went as planned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by OLIVIA - 29 October 2024
" Website easy to use "
" We queued for over an hour initially, the queue wasn't moving, the staff wouldn't tell us anything. Eventually after more than an hour they said they had computer problems and to go to the other terminal for our car. We set off with our luggage and two young kids to the other terminal where they then said they didn't have any cars and we shouldn't have been sent there. We asked for a manager who didn't turn up. It was now about 2am UK time after flying all day and our two young children were in floods of tears as they were so exhausted. The staff were rude and unhelpful until one lady took pity on us and managed to find a car that was apparently better than the one we had booked (so the other staff hadn't want to give it to us). We eventually got the car and it absolutely stunk of cigarette smoke and was flashing with an alert that it needed oil added. I messaged Thrifty on instagram who were incredibly unhelpful. We drove around in a smelly car all week (we bought an air freshener but even that couldn't drown out the putrid smell), worrying it would break down. I would rather pay £100s more than ever touch Thrifty again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALM SPRINGS, US - Reviewed by MICHAEL JOHN - 29 October 2024
" Not happy...not happy at all...was a terrible and Very stressful start to our holiday "
" Refused my credit card..which was the one I booked and paid for the car hire with...then was made to pay again for one days car hire...which I had already pre paid through Autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by PAUL - 28 October 2024
" Easy to deal with and very good email communication. "
" It was good until I returned the vehicle! The fuel tank was half empty. Dollar said on pick up that I would be charged 3.96 dollars for any fuel used to top up the tank. I didn't realise that I had to agree this price at collection and if i didn't i would be charged a different price. When I dropped off the car I mentioned the fuel tank was half empty and asked if they could confirm the price. I was told that I would be charged 11 dollars/gallon! So i had to drive round Las Vegas to find a petrol station. I managed to do this but this experience left a very bad feeling as I felt there was no justification in charging 11 dollars other than ripping off the customer! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by DEAN - 28 October 2024
" Happy "
" Fraudulently charged for item I did not ask for or agree to. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 28 October 2024
" As above "
" Very friendly, quick and efficient staff at Alamo, excellent vehicle just about brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CARL - 28 October 2024
" Overall brilliant will definitely use again "
" Melbourne Airport the staff were very slow, took 1.5hrs to get to the desk due to 2 people on desk. This was Budget /Avis as all other desks were empty. First car was filthy and damaged, second car offered was brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JOHN - 27 October 2024
" Was happy with overall experience, car wasn't as clean as I would have expected "
" Was happy with overall experience, car wasn't as clean as I would have expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by CHRISTOPHER - 27 October 2024
" Really impressed with customer service at both pick up and drop off. Everything explained really clearly - more so than with other companies we have used. Prices were very competitive and condition of car was good. Especially pleased at drop off as we here driven to airport terminal - this made a big difference with two autistic teenagers in tow. Would definitely use again. "
" Really impressed with customer service at both pick up and drop off. Everything explained really clearly - more so than with other companies we have used. Prices were very competitive and condition of car was good. Especially pleased at drop off as we here driven to airport terminal - this made a big difference with two autistic teenagers in tow. Would definitely use again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 27 October 2024
" As above. "
" Counter staff quite obstructive. As a result we were somewhat held up. Which considering hurricane Milton was approaching was not ideal. Car was first class. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LYNDON - 27 October 2024
" Auto europe always competitive on price proving excellent insurance coverage included in price. Flexibility to ammed booking up to 48hrs prior is very useful "
" No queue as desk. No trying to sell unnecessary extras. Good choice of cars available in good condition. Return process very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SHARON - 26 October 2024
" Easy to book and lots of information. "
" Needed someone to explain a few things to me on collection but managed okay. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHAUN - 26 October 2024
" Auto Europe were good as always. The price was right and all the rental terms are arrangements were clear. Hertz were the problem and I doubt I'll rent from them again given the blatant disregard for customer satistaction and cost and inconvenience they caused me "
" When collecting the car, and I appreciate I was 2hours later than I'd booked, there was no vehicle available and I had to wait 35 mins for Hertz to find one. The car that arrived was a little bigger than I'd booked but that was okay, it also had some damage - dents front, back and on the roof and the shark fin antennae on the roof was sellotaped on. The real issue was when I returned the car, which was to a different office to where I collected it. That office was next to SeaWorld as I was going in there for the day from their opening time at 0900. It turned out that the office I was to return to was closed by Hertz around 2 years ago. I called the numbers that Hertz had given me for the collection and drop off offices but both came back with a 'number does not exist' message so I had to call a Hertz national helpline. They directed me to take the car back to where I had collected it and assured me there would be someone there from 0800 - it was now 0830 and I was due to be at a theme park at 0900. When I got to the new drop off location it was closed and hotel staff said that Hertz do not come in until around 1030. The hotel staff were very helpful and after more failed phone calls from me and them to Hertz, they agreed to take the keys from me and look after the car until the Hertz rep arrived. I then had to get an Uber to take me back to Seaworld. All in, I lost 1.5 hours from my day and the surcharge I paid to return the car to a different location. I also had to pay for the Uber. Hertz sent me an email survey which I completed and confiemed at the end that I wanted someone to contact me about the poor rental experience, but nobody has, "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by PATRICK - 26 October 2024
" No issue with booking, competitively priced and met my needs "
" Processed my booking quickly, tried to give me the hard sell on additional cover. Car issues met my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JONATHAN - 26 October 2024
" Yes "
" Excellent service, fantastic staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MANDY - 26 October 2024
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DARREN - 26 October 2024
" Read the above "
" We have been overcharged for our hire and have been trying to contact the hire company but keep getting absolutely nowhere Avoid this company at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by DAVID - 26 October 2024
" I have used Auto Europe for the past 7 years for our holidays to the US and this is the first time I have been disappointed "
" I read the description of the vehicle I was hiring as Chevrolet Bolt Electric or SIMILAR INTERMEDIATE SUV ( which is what I thought I would get) however when I went to the Dollar desk at Fort Myers I was told by the Dollar Agent I could only get an electric vehicle and if I wanted a petrol Intermediate SUV I would need to upgrade at $12 a day - total $357.84 on top of the £844.23 I had paid to Auto Europe - since I had no facilities available to charge and electric vehicle at my rented property I had no option but to accept this "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by DONALD - 26 October 2024
" Budget and Avis are my first choice in car hire - can't believe I just wrote that! I am in the Budget Fastbreak program.... after securing my booking with Auto Europe I email and phone Budget to ask if they could apply my booking to my Fastbreak (this is ONLY to avoid the one and a half hour wait at the desk at Orlando). Something that has been done for me in the past by Avis with my Avis Preferred membership. However BUDGET say NO as the booking is with Auto Europe and refer me to AE - Of course AE tell me they can't do anything about that. Its forgotten about , then a couple of weeks before pick-up Budget send me numerous "invitations" by email, to sign up with their "Preregister" to save time at airport!!. I fill in the web application with all the details on-line which include all Credit card details. THEN their web page states the application failed - NO REASON given! After a while on the phone Budget reps says that "The Preregister" can't be done with the booking made with Auto Europe!! OK then...but WHY send out these emails to AE customers. Why fail the web form application with NO reason given. Poor web site management? "
" The wait at the Budget Counter wasn't too bad but was unnecessary. I am in the Budget Fastbreak program and Budget also "bombard" me just before the booking with numerous emails asking me to preregister only to find out that it is not allowed with Auto Europe customers. I have emailled Budget and Auto Europe about this and also previously but I am just wasting my time !!! The car was from out of "State" 36000 miles and after the first wet day realized just how badly worn the tyres were. 36000 miles with worn out tyres "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by JANE - 25 October 2024
" AutoEurope has saved me a fortune over the years, without any problems. I will continue to use them. "
" Generally good, except the counter staff entered my email incorrectly and it has proved very hard to get it corrected. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHARLES - 24 October 2024
" N/a "
" Only issue was drop off at JFK. No-one had told us that Dollar office was shit and we needed to drop it at Herz "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARTIN - 24 October 2024
" as above "
" 5 stars all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW HAVEN, US - Reviewed by PETER - 24 October 2024
" Very pleased "
" Lovely car, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 24 October 2024
" See 3 above. In question 1 the condition of vehicle and expediency of drop off are not relevant in the circumstances but there is no option for n/a so I applied option 1 or I couldn't complete. "
" We were unable to fly to Orlando due to the imminent hurricane Milton! We emailed Alamo to explain but received no response to that or a follow up email. Our money was taken for nothing. If we had been able to fly there it is unlikely that that would have provided a car due to the dangerous conditions. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ARVIND - 24 October 2024
" Love the all-inclusive rate "
" Excellent - Everything above board "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by ANDREW - 23 October 2024
" Auto Europe gives me the best deals, especially concerning liability insurance. "
" After checking in at the rental counter without any problems, I walked down to the garage expecting to get in my car and drive off. That did not happen. Instead, there were about a dozen people ahead of me, standing around trying to pick up their car, as well, and getting nowhere. There were three more employees there running around trying to figure out what cars go with which client. They proceeded to "re-check" everybody one more time. It looked like a Chinese fire drill. After an additional THIRTY minute wait, I finally got into a car. This has never happened to me before and I have used Thrifty many times in the past. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by PAUL - 23 October 2024
" Easy pickup and drop off "
" Easy to book. Unusual request for two utility bills to be provided on pickup. When showing at checkin the staff did not understand why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 23 October 2024
" Good all round service. "
" Good service and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 22 October 2024
" See above. EV without charge cord. Beyond the beyonds. "
" They rented an electric vehicle without a charging cord and explained that's their policy because they get stolen. No disclosure anywhere of this extraordinary omission. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by GRAHAM - 22 October 2024
" Easy to use website, easy to compare options. Have used several times and would again. Great customer service with very helpful operators answering queries. Shame the actual hire companies seldom match this level of service. "
" Premium sedan requested, mid sized SUV only available car other than trucks or small cars. Car was dirty inside and out, obvious spilt drink (milkshake?) on rear seat. Boot filthy. Told we could either take that car or wait for another to be returned and cleaned - could be up to 1 hour. Car then came up with maintenance due light after 2 weeks driving. Drop off was good though. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by ALI - 22 October 2024
" Good service Clear But shame about the Avis car company "
" Long que with only two staff at counters The car I ordered was not available then told a similar one told to pick it up on location but none was there had to go back to discover they have got none at the same car for me at all ended up waiting again to be given a car rushed to was not cleaned well inside had to clean it myself all this took over one hour at least so not a smooth or efficient nor accurate service Now I will try avoid Avis at all cost if possible "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by ALAN - 22 October 2024
" Had a great time in Orlando the car drove perfectly and fuel consumption was great, couldn't fault the car with ample storage space in the back would highly recommend them "
" Had a great service as have used this company many times with excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by MARK - 22 October 2024
" Auto Europe was a good experience "
" The vehicle was rather old (over 50k miles) and had some faults, mainly the panoramic roof blind was not working and hung down to partly obscure the rear view. It would have been impossible to carry passengers without fixing it, but we could live with it. The drop off at LAX was a disaster, there were almost no signs to the new car rental center and the bus transfer back to the airport was terrible, they missed our stop and had to go around again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by CRAIG - 22 October 2024
" Great "
" The drop-off staff were great. On arrival, the wait was long and there was conflict with a dissatisfied customer that was unpleasant. I hired with Dollar but had to go to the Budget desk (other building). Drop-off was with Hertz, complicated. I was charged $37 per day for the ez-pass but it wasn't explained to me that that was per day. I thought it was for the duration of the hire so it blew the rental hire cost out the water for no reason because we mainly took the interstate and rural roads "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRIS - 22 October 2024
" Got a really good deal. "
" Everything was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NICK - 22 October 2024
" Very good throughout; helped take the stress out of it. Excellent value for money and a great service. Many thanks. "
" Very efficient and helpful service on pick-up provided by Paula. Very slick process on drop-off v "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 20 October 2024
" Auto Europe is always reliable, it's a shame.the same cannot.be said for the rental companies "
" The car had a cracked windscreen which I hadn't noticed initially. No one from dollar ever checks over the car. I returned to Pvd (which was on the way) within the hour of picking it up instead of driving back to Boston. I was threatened with charges for the windscreen but ultimately given a replacement car with a new amended agreement. Upon returning the replacement vehicle to Boston within the agreed time on my new agreement I have been charged $70 for an extra day without notice or consent. I am disgusted by Dollar and their treatment of customers. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ST. LOUIS, US - Reviewed by PETER - 19 October 2024
" It depends who you hire from if you get good service "
" A quick service, good quality, clean car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 19 October 2024
" Very competitively priced and excellent communication "
" Great customer service and car better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 19 October 2024
" getting extra fees added on at the counter after insisting i did not want them was terrible after paying in full at the time of booking "
" absolutely terrible service from the desk staff waited in line for an hour and a half then they added on extra fees that i did not agree too would definitely not recommend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANTHONY - 19 October 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RAOUL - 19 October 2024
" Incorrect charge for extras notified by email which was frustrating but budget resolved very quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DETROIT, US - Reviewed by PHILIP - 18 October 2024
" As above "
" I actually extended my rental until the 31st October. I was given a beautiful Cadillac 4x4.....really nice but the cost is more than dealing direct with autoeurope. On arrival at the counter it was hassle free and straight forward, and I just had to make a call to extend my rental. All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CAMERON - 18 October 2024
" Yes I would "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by MALCOLM - 18 October 2024
" Good value but no drop off procedure "
" Externality car was dirty, no one there at car for guidance how to get out of multi storey garage and drop off procedure. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 8
TAMPA, US - Reviewed by GARY - 18 October 2024
" Always great prices from Auto Europe and choice of vehicles very competitive prices "
" Excellent speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JAMES - 18 October 2024
" I have always like to use auto Europe however this time I felt pressured into buying the breakdown add on and was really worried about how this would work via Alamo didn't want to have to pay for being towed and then having to claim it back . Won't be my first choice in the future. "
" I generally like using Alamo, couple of minor issues on pick up counter person was surly probably because I didn't need any adding. Although I liked the Rogue it was fairly high mileage for a rental 26k, don't know whether it was because I didn't have extras. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by IAN - 17 October 2024
" Auto Europe are great.... been booking with them for 20 yrs with no problem usually using Alamo. Dollar or Budget. Great prices and very easy to rebook when prices drop. However would recommend people stay of Sixt Car Rental "
" I have a paper driving license which i have used with no problem in Florida for 20 yrs. When i presented this at their Sixt checkin counter the Lady told me that paper licenses were no longer accepted by Sixt and it said that on the website. When I told her there was no such statement she then changed tack and said that I had defaced the license (I had some sellotape on the folds due to the age of the license but otherwise it was intact). I explained that Alamo and Dollar had no issues such as this previously and she then said she would photo the license and send to her Manager for a decision. The Manager said they would accept the licence but due to the additional risk i posed I would have to pay $500 for additional comprehensive insurance. I explained that I was already covered thru the AutoEurope booking and I had additional insurance for wheel, undercarriage and glass taken out in the UK. She basically said pay the insurance or no rental. What a SCAM and not very moral !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by GIORGIO - 17 October 2024
" Booking was easy but have lost confidence in being able to get the car I actually reserved. "
" Waited an hour in-line to go to the counter. Tried the online check-in, didn't work as my car was unavailable. At the counter the confirmed the SUV I requested wasn't in stock and it would be at least 1 hour wait. Settled on a minivan instead which should have been cheaper but wasn't given a refund in price difference. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by MURDOCH - 17 October 2024
" Bad set up 2 reps at budget very unprofessional,Asked for smaller car reply ( that's the smallest we have.) Would never use budget rental again. "
" I waited 1 hour 40 mins in a queue for rental, Car booked not available .paid premium price to have small car given SUV LARGE car.Very unhappy., "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MELBOURNE FL, US - Reviewed by WILLIAM - 17 October 2024
" No fuss at a competitive price "
" Quick & easy helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by XINWEI - 17 October 2024
" GOOD！5 STAR "
" Not Bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by TOMKYN - 16 October 2024
" Very good prices offered and easy to navigate/book with "
" Car was given to me with an empty tank of fuel, despite having pre-paid for a full tank. Not the ideal car given either - Honda Civic Sport isn't the most practical or fuel efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by BORIS - 16 October 2024
" Excellent service and very convenient in all aspects "
" Excellent service from check in to check out ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by DOMINIC - 15 October 2024
" When I booked I chose gold rate because it offered 3 additional drivers and a tank of fuel. I believed the fuel would be free because that's what is implied. But this was not the case. It simply meant pick up full and return full. I feel as if I was mislead through this and will never be opting for gold rate again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PETER - 15 October 2024
" I booked an upgrade with Auto Europe but when I arrived at Melbourne Airport after a 9 hour flight I found only a "Standard" SUV was booked. I emailed Euro Europe about this and asked for a refund of the difference only to be informed I had to go through "Customer Services" and I did but got no reply, I have 2 holiday homes in the Orlando area and make this trip 5 - 6 times a year and the people ask me about car-rental in Florida so you will loose a lot of business if no refund comes my way. I have used Auto Europe many times as well as other rental companies. "
" Alamo are the best rental company in the USA & have used them over a hundred times! never try to rip you off. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 15 October 2024
" Booking was very straightforward and I was happy with the range of cars and the prices offered. I was concerned to see that you still deal with Sixt after my dreadful experience with them in the past, but perhaps that was a one-off. I will always get quotes from Auto Europe for my car hire requirements "
" I chose Thrifty because they chose the RToyota Camry as their reference car in teh group I wanted. One wasn't offered on collection, but I chose a Kia K5, which was an excellent car. There was no hard upsell on collection for insurance or car upgrade, though I was a bit tempted by a Mustang covertible, but a 'no' was accepted. There were no problems with the car during the hire period and the return process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 15 October 2024
" Having sent 2 emails to Dollar and 2 emails to Auto Europe (AE) with only a standard response from Dollar and no response from AE, I then spent almost 2 hours on the phone (several calls) to AE in America. I did eventually (it took 7 days) get a large SUV that I had ordered and paid for. I have been often traveling to America and have been since 1976, This was the worst car rental experience I have known. I can't see me going back to Orlando ever again. "
" It took over an hour to get to the booking desk. At the desk the agent (he said he was the manager) was rude, no please or thankyous. He informed that Dollar did not have any cars in my group (large SUV). Basically, he stated, take what I offer you or you can have your money back and find another car rental company. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOSTON, US - Reviewed by DAVID - 14 October 2024
" Good value, but is that at the expense of good service from the hire company? "
" There was no vehicle available at our booked collection time, so we had to wait for a vehicle to be returned. We had to go back to our hotel to collect our bags then back to Hertz in the city centre. We left two hours late with a long drive ahead. What's the point in booking a collection time? "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by STEPHEN - 14 October 2024
" Easy booking and cheap prices marred by Avis incompetence "
" No cars available for 2 hours had to wait after a long flight waiting for valet to clean cars no updates from counter staff who just sat there chatting amongst themselves. Very disappointed with a company like Avis and would never use them again. We used Alamo 2 weeks earlier at the same airport with no issues "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by GARY - 14 October 2024
" Always good, full insurance covered and reliable. "
" Great service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by MANDY - 14 October 2024
" Easy to book easy collection and drop off "
" Perfect customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 14 October 2024
" Auto Europe seem ok and competitive. "
" The counter staff at LAX for Dollar and Hertz are simply dreadful. I believe that there is a genuine culture issue and every time I have rented from LAX it has been simply dreadful. Long waits, grumpy service, mistakes etc. Perhaps there are system issues too, but the counter staff's attitude is far from customer oriented. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JAMES - 14 October 2024
" As per previous comments. Auto Europe should not recommend unscrupulous car hire places "
" I booked a car for 2 o clock but there was not one available. When I asked the counter staff they said this was standard practice to overbook and make customers wait and actually I was lucky that I only waited an hour. Also I was charged in advance for fuel when I had requested to fill it up myself before returning. The guy on the counter said it was cheaper this way but in fact it was not as gas was cheaper at the gas station. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by HARMINDER - 13 October 2024
" Auto Europe are tainted by the service provided by their business partner Dollar who were not ready for our arrival despite our early booking. They had no idea how to provide the correct car in a timely fashion and just kept offering the wrong class of car. After an hour of waiting they were relying on us accepting a car out of frustration. "
" Counter staff prolonging pick-up by trying to sell inappropriate add ons. Had to wait over an hour at pick-up point as no car available for our vehicle class. Car provided was filthy and had not been cleaned but we had to take due to our schedule. Not vacuumed, seats dirty, steering wheel, touch screen, buttons and dials all dirty and which we had to clean ourselves. Luggage compartment full of grit and dirt. Windscreen wipers worn out so could clear screen effectively and oil change indicator came on after just one day. Brakes very spongy and tracking was out. A terrible experience given the money we paid and the potentially dangerous vehicle we were provided. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by PHILLIP - 13 October 2024
" All good with this car hire "
" No issues and dealt with quickly at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTA ANA, US - Reviewed by SIMON - 13 October 2024
" All smooth no issues "
" Quick and easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WARREN - 13 October 2024
" happy with the price comparison aspect, paid more than i wanted for the car, essentially was paying for convenience against the competition "
" process of working with budget and the tolls in the area are nothing short of a money grab. when collecting the car it had not been cleaned and was filthy inside from prior hire, i also felt the particular model of car given was highly dangerous - i must stress that is the fault of Mazda not budget and i would recommend budget to discontinue use of the CX-5 models however that being said they were very helpful when trying to get out of the country and waived the fee for leaving the car at a different airport because of Milton "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ATLANTA, US - Reviewed by ANTONY - 13 October 2024
" The service at Atlanta Airport Thrifty desk, was slow and laboured, the employee I dealt with seemed disinterested and off in his attitude towards me. As mentioned the car wasn't great, functional, basic but unclean. I'm not convinced I would use Thrifty again. "
" The car I was given wasn't overly clean and inside smelt like someone had been smoking in it. It was so bad that I went and bought a pack of air fresheners to get rid of the stale smoke smell. The car didn't always see the key fob, so the warning light for no key detected kept coming on, as did a warning about a rear door not being closed, when all doors were shut securely. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by ANDREW - 12 October 2024
" Auto Europe always fantastic but will think twice about Budget in the future especially as I am returning again in May/June 2025 "
" On arrival at Tampa airport at the stated time I went to pick up vehicle was informed of a location previously stated , nothing there went back to office in garage and was given an upgrade and a new location and guess what nothing there either , by this time my wife and myself were getting seriously fed up due to having travelled all day from Edinburgh to Tampa with a four hour wait in Newark ,so it was back again to the garage office and eventually after 30 mins eventually got a SUV which was not also what I wanted and was not exactly clean internally,as I do not particularly like them but we took it due to late timing and a fair drive to go to our destination. Also returned the vehicle three days early due to travelling home early due to an imminent hurricane , not a word of thanks . "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by JACK - 12 October 2024
" All very easy to pick up and drop off. Pre paid for extra insurance so didn't feel like I was being upsold cover "
" Daniel on the desk at dollar was fantastic and they gave us the car that we ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ANDREA - 12 October 2024
" Simple transaction. Friendly staff. "
" Easy transaction. Great that my husband was covered to drive- free of charge Unusual to be 'given' a car, rather than a selection to choose from; but it was a nice car, so not a problem "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 12 October 2024
" Did what it promised "
" 1st time with Hertz and will use again if price is competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KEITH - 12 October 2024
" It all was fine and dollar lady was great, very helpful. "
" On the whole very satisfied only problem was they didn't have the vehicle I booked. I booked a 7 seat vehicle and they did not have one, so I had to queue at the counter, but they did give me a 12 seater problem was it was too big to park in most of the hotels as they were 6f 3 height limit. It was massive, but I'm ex lorry driver so that part was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROBERT - 12 October 2024
" See above "
" They had none of the size car I had booked or, it would seem of the size above so I was given a "free upgrade" to a Ford F150 Truck which was very difficult to find parking spaces for, used twice as much fuel as I had expected and had an infestation of very hungry ants not only attacking me but any food or drink in the centre consul. I put in 2 ant traps which didn't really work and sprayed the consul with insect repellent "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by IAN - 11 October 2024
" Booking the car with Auto Europe was simple. Presume they cannot control actions of Thrifty. "
" Counter staff tried to upsell for having puncture at almost £9 per day. Does all inclusive breakdown not include punctures? Also poor car which had bad vibration and boot did not lock. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEPHEN - 11 October 2024
" I have used AutoEurope many times and they have always provided a good service. "
" We arrived at the Orlando Terminal C Dollar desk which had a long queue of customers and only one member of staff. The staff member took 20 minutes to process each customer. We waited nearly 2hrs to collect our rental. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by STUART - 11 October 2024
" Auto Europe , great service , top prices and choice , easy to navigate and use and quick response, very happy customer "
" Outstanding service, good car , helpful pleasant staff made picking up and dropping off trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALAN - 11 October 2024
" Very easy and reasonable "
" All good, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AUSTIN, US - Reviewed by ANDREW - 10 October 2024
" Easy anx clear website. No hidden costs. Communication emails excellent. "
" Fast efficient service on collection and drop off. Car only a few weeks old and A1 condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 10 October 2024
" Very pleased with the whole collection and return processes. The car provided more than met our expectations. "
" All went smoothly and a great car was provided "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STUART - 10 October 2024
" The whole experience was pleasant and easy to complete, as always auto Europe produced the necessary requirements "
" All was good with a great condition car. The check in was easy as I had already done some of it online. Car was ready and easy to access. No hard sell of any extras either! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEOFF - 10 October 2024
" . "
" Wouldn't use anyone else now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 10 October 2024
" Auto Europe excellent as always Alamo could do better "
" Car was ok could have been cleaner and not given a great range of choice. Vehicle did not have sat nav which for the price point is not great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIHUE, US - Reviewed by DANIEL - 10 October 2024
" Hassle free and value for money "
" No up-sale at the counter, hassle free pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by DANIEL - 10 October 2024
" Hassle free and value for money "
" No up-sale at the counter, hassle free pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by DANIEL - 10 October 2024
" Hassle free and value for money "
" No up-sale at the counter, hassle free pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 09 October 2024
" Overall good. "
" Told we needed our passport, even though we were told previously that we only needed the passport when booking off airport. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WALNUT CREEK, US - Reviewed by DAVID - 09 October 2024
" Good Value positive experience "
" Staff very Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by IAN - 09 October 2024
" Our flight was very late and we missed our connection.Email to Auto Europe re late arrival ( next day) saved the booking. "
" Excellent service both getting the car and leaving it back. No attempt to add extra items etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALEXANDER - 09 October 2024
" car was not what i wanted but was a great substitute wanted a Mustang got a Dodge Charger beautiful to drive "
" no complaints about the staff friendly and helpful had a problem they didnt have a Mustang available but they had a Dodge Charger which was very nice except it had a few issues a tyre cut and a chip in the windscreen which i hadnt noticed i took the car back and pointed them out so they could make a note that i hadnt damaged the car but they still didnt have a mustang in so i kept the Dodge Charger and a very nice car indeed upon return I pointed out all the damage which in fairness you couldnt see in the dim light but other than there was no Mustang the car was beautiful and the staff were good people no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by STUART - 09 October 2024
" You will see from my account activity I have hired many vehicles, generally without issue. However, this rental was problematic and I am looking for full reimbursement, along with a complimentary voucher towards the next rental as a loyal customer. AE response will determine the true value of customer loyalty and continued business. "
" Car had covered @40,000 miles unusually high mileage in my experience. Car fob battery indicated as low on warning system. The tyre depths on the vehicle were low and 3 were illegal! the other was amber. Photos taken before I wasted 1/2 a day sorting out replacements and oewd>$1,000!! The weather was appalling on arrival, bald tyres whilst driving in poor very wet motorway conditions is totally unacceptable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DAVID - 09 October 2024
" Very straight forward and efficient through the Auto Europe website. Anytime I have phoned with a query it has been dealt with satisfactorily. "
" Very efficient and friendly staff. Most of the vehicles had higher than expected mileage (50000) in comparison to previous rentals from Alamo. This is reflected in the scores above. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AUSTIN, US - Reviewed by ANDREW - 09 October 2024
" All ok and to plan. "
" No problems, friendly, courteous and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MALCOLM - 09 October 2024
" As my comments above in question 3. Booking on Autoeurope UK website was straight forward and the correspondence I received by email, car voucher, booking confirmation etc was spot on. I couldn't fault any part of hiring a vehicle from Budget. "
" I couldn't fault any part of the pick-up or drop off of the vehicle at Melbourne Airport. The staff at the airport were very pleasant and informative of the queries I had. I give them a 5 star rating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by IAN - 08 October 2024
" I have used Auto Europe many times now and know i am safe and ready to collect car when i arrive anywhere. "
" When getting to the USA , you know you are ready to go, maybe some little sales to upgrade but you dont have to take any up grades if not wished. Weekends can be a little short of cars, so may have to wait a while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 08 October 2024
" - "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CRAIG - 08 October 2024
" I think it would be good if you could clarify the credit card requirement as most visitors from the UK only hold debit cards which are not acceptable to skip the counter it would be beneficial if a debit card or perhaps a payment could be made to facilitate the process "
" My experience with Alamo was generally good however the check-in process was slow as we were unable to skip the counter and the kiosk wouldn't work for us as a result we ended up queuing for around 30 minutes. Additionally the availability of the convertible cars at terminal c was non-existent we only had to wait five or so minutes for a vehicle to become available but unlike previous times we had a choice of vehicle whilst on this occasion we did not this was slightly disappointing "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MYRTLE BEACH, US - Reviewed by KATHLEEN - 08 October 2024
" Everything made very easy for both pick up and drop off. Staff very friendly. "
" All interactions with staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 08 October 2024
" No problems. Straightforward transaction "
" Tried to charge extra fees despite me already having pre paid for all extras. Wouldn't accept what the voucher said until I persisted and refused to accept their incorrect paperwork "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MATTHEW - 08 October 2024
" Very easy check in everything was very easy to do "
" Great customer service nice car but would of been nice to have more than one car to choose from because of no cars there "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 08 October 2024
" Always use alamo "
" Smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 08 October 2024
" Don't accept a wreck - you can go off the airport and get that for half the price! "
" First car shown was very high milage with a few bumps and scratches. Asked for another and no problem changed it over - it only had 11200 miles "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BOSTON, US - Reviewed by GRAHAM - 07 October 2024
" Car could have been serviced better "
" car had a fault the electrical incar system was faulty or needed resetting ( I did not no how to solve issue) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by PHILLIP - 07 October 2024
" Your agents were happy to let you down. No apology . Just take it or leave it. Numerous other clients in the same position it wasn't an isolated case "
" No car availability on arrival. When we ask when a car would be available told they had no idea. Not what you want after transatlantic fligke "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by MICHAEL - 07 October 2024
" Auto Europe are always very good but need to see if they can sort my issue out "
" I have been hit with an $80 bill for services I never and did not ask for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by NEIL - 07 October 2024
" Overall It worked well after an initial vehicle fault. "
" Went well but a problem with the initial vehicle resulted in an extended delay when substituting it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by JORDAN - 07 October 2024
" With Autoeurope, I have a choice of vendor but I always like to use Alamo. I've found them to be better overall than the rest. "
" Excellent service with Alamo as always. Staff were great, car was spot on, and no issues whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MALCOLM - 06 October 2024
" Auto Europe no complaint. Dollar(Hertz) are terrible "
" Car was a rust box. Absolutely shocking. Mo( manager) was unhelpful. Booking clerk was deliberately slow. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by BARRY - 06 October 2024
" Vvvvv "
" Vvvvv "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MIAMI, US - Reviewed by JASON - 06 October 2024
" Not always the cheapest out of the top 5 big renters - however having * tried them all 8n the pas5 2 years they are the better one "
" Excellent service by Avis - class leader of the car hire agencies by far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOANNE - 06 October 2024
" As above "
" Friendly and welcoming staff. Although only 2 agents on at pick up and waited over an hour in queue to be seen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUQUERQUE, US - Reviewed by LLEWELLYN - 06 October 2024
" Extra driver if husband or wife should be included "
" Car was not clean and had lots of scratches - expected better. Tried to extend by 1 day and went round in circles - even by phone, on the app and speaking to agent. Got nowhere! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTLAND ME, US - Reviewed by JOHN - 06 October 2024
" I think it's a case of if it seems too good to be true it probably is. Paid £87 for 1 weeks car hire. I refused to take their car because I thought was being scammed, autoeurope agreed that centauro always do this! They refunded my money less £40 admin fee which seemed a bit much. "
" Experienced a very hard sell at the counter while the manager looked on. Declined to accept the fuel cost from my credit or debit card, I really felt I was being pressured into taking their insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTLAND OR, US - Reviewed by LILY - 05 October 2024
" Autoeurope were very prompt when I contacted them with my issues to discuss. I wish I had called at the time but didn't realise I could. "
" On pick up of the vehicle the staff member at thrifty made us pay for a premium road side cover that we didn't want and was optional but told us we had already chosen it on booking and he hadn't added anything and made out it wasn't optional. He was very pushy and unpleasant when I disputed it and given I was very jet lagged with a baby I ended up signing as assumed I wasn't able to take the car otherwise. I didn't think to contact AutoEurope at the time as it was the middle of the night in the UK. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ANDREW - 05 October 2024
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MARY - 05 October 2024
" Everything was great apart from having to add 2 additional drivers separately and an unexplained bill from Avis. "
" We knew we had to pay for the 2 additional drivers (65 USD each) at the end. However, when I returned the car, there was no-one available to finalise the paperwork and I was sent an email receipt for $170.06 ($40 higher than it should have been. I go no response from Avis when I messaged them online. Is there anything you can do about this excess charge? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 05 October 2024
" Live auto Europe- great service and excellent value for money! "
" Check in was extremely SLOW! The guy behind the counter was very slow and proceeded to get us a "great car"... it wasn't and was actually smaller than the one we were expecting. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by ALLISTER - 05 October 2024
" Completely boring nothing to say picked up car plugged in sat nav and off we went unplugged sat nave and left car at airport no drama no nothing boring really "
" Excellent smooth straight forward as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by RICHARD - 05 October 2024
" Ease of booking and good value "
" Great car, upgraded due to not having ordered vehicle. Could do with more staff when collecting vehicle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by DAVID - 05 October 2024
" Generally good "
" Everything was fine other than the 90 minute wait at the pick up counter "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KEVAN - 05 October 2024
" it was all good "
" it was easy to find the lady was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 04 October 2024
" Waiting for refund still 7 days after car return "
" Car dirty inside and lots of bumps. Scratches "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by DAVID - 04 October 2024
" PROCESS GOOD, CAR NEEDED TO BE IN BETTER SHAPE "
" good vehicle check out. Car was tatty and had plenty of use and had service light on throughout hire. Cost competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by MICHAEL - 04 October 2024
" Ok "
" Charged a lot of money for a Toll Pass that I didn't really need as all the tolls accepted cash "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by MALCOLM - 04 October 2024
" Overall, the price is generally good "
" This was my 3rd booking with budget and despite being invited by email to do so, the advance check in site never accepts my submission. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NASHVILLE, US - Reviewed by IAN - 04 October 2024
" Auto Europe car booking process efficient. Main issue is pick-up as explained above. "
" Had booked in on line a few hours before car pick up. When I got to pickup the message on phone said car not ready. I waited for 30 minutes after kept being told vehicle not available. Went to Thrifty desk and they said Thrifty had no cars available but Hertz had. I could have waited for a long time if I had waited for internet booking in. The lady on check in desk was apologetic and efficient and got a car immediately. There is obviously a hiccup in on line check in that needs sorted. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by STEPHEN - 04 October 2024
" A very stress-free process, very happy with the vehicle, "
" A Good all round experience, No problems at all, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 04 October 2024
" Good communication from Auto Europe kept me well informed. Don't think I would use Thrifity again due to lack of professionalism and lack of understanding. "
" Negative experience with counter staff trying to sell me extra insurance even though I had purchased extra already. Told me I only had basic insurance. Also didn't get the car type I had ordered. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MELBOURNE FL, US - Reviewed by KENNETH - 04 October 2024
" Always use auto Europe "
" After 9 hour flight had to wait nearly 2 hours before the car was ready So as you can imagine I was not too thrilled "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by DARRAN - 04 October 2024
" Great car, great service "
" Great car, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by PATRICK DAVID - 03 October 2024
" Overall the car was fine. However the driver & passenger seat was soiled. Also there are some unexplained charges on my e receipt following rental. "
" Desk staff were good. Return was easy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MICHAEL - 03 October 2024
" No problems, all as expected, would use again. "
" No problems, all as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by MARK - 03 October 2024
" See comments above about availability of type of car booked. The car we ended up with had significant scuffing to rear bumper. In car Sat Nav should be standard on most cars "
" Booked for an SUV but system at Boston airport was to 'pick any car from a given section' .... which meant that was what others had done even if they had booked a saloon so no SUVs available to take when we arrived. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by RORY - 03 October 2024
" The Auto europe booking process is simple and easy but I havent had any conatct reguarding my compensation. Which is disappointing. "
" All aspects of this rental were excellent except Alamo sent me out with a bald rear tyre. The tyre consequently failed during my rental luckily it was not while I was driving at speed or the consequences could have been much worse. This still required me to take time out of my trip to have the tyre changed. The tyre shop I was sent to by Alamo did not have the tyre in stock meaning I had to return the next day to have the tyre changed. When I mentioned this at vehicle handover, I was told I would be compensated 2 days rental fees to offset the days lost on the vehicle. I have still not received any compensation from Alamo or via auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by BRIAN - 02 October 2024
" Used several times and always good value. Great customer service when needing to amend booking. "
" No queue and good service. Good vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 02 October 2024
" Excellent. Will book again in the future. "
" Excellent from start to finish. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEE - 02 October 2024
" Auto Europe was a easy booking experience with a high lever of insurance cover and zero excess. Emails came timely and everything was straightforward when collecting my car. "
" Easy to collect the car. Staff polite. Car was clean if not the newest one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by DAVID - 02 October 2024
" Not happy with extra charge for "upgrade" never asked or told about charge "
" Charged extra $300 "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 02 October 2024
" Very good "
" The vechicle we were given was dented and filthy. We went back to the office and they changed it with no problem at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 02 October 2024
" Quite happy with Auto Europe and would book with them again but not with Dollar "
" The car we had to wait for after they said they did not have anything for us had 2 front defective tyres and said we would have to take it and return it the next day for a more suitable vehicle we were not happy and took photos "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by PAUL - 02 October 2024
" Very helpful and quick both ends no problems or pressure to buy extra at enterprise.unlike most European companies we all know who they are "
" Very helpful no pressure sale to upgrade or buy unnecessary insurance would recommend enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TIMOTHY - 02 October 2024
" Excellent. The whole experience was smooth and good. "
" All good. And the car (Kia Soul) was excellent, compact but comfortable and powerful. Would use Thrifty again without a doubt. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 02 October 2024
" Ease of rental "
" They do try to sell insurance that is already supplied "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DENVER, US - Reviewed by MICHAEL - 02 October 2024
" Efficient "
" Efficient and painless. The car peformed faultlessly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 02 October 2024
" Auto Europe should not be allocating business to Dollar. The queues and times and vehicle availability for the other providers was far superior. "
" We waited two hours plus at the desk to complete paperwork. When we were allocated a car it was a transit van which was totally unsuitable. The car lot was empty of any alternative. Fortunately a recently returned vehicle was provided to the purchased requirement which was not great but acceptable. The whole thing took three hours to sort out before we could move on. A disaster with a three year old in the party after a long flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
RAPID CITY, US - Reviewed by STEVEN - 02 October 2024
" Great staff "
" Excellent service and great car for the trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WILLIAM - 01 October 2024
" Used them more than once, voucher readily accepted by car rental companies. "
" Very clean car inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DENVER, US - Reviewed by ROBERT - 01 October 2024
" Received a low mileage, Chevrolet Malibu as advertised. The car was immaculate, check-in efficient with only a short wait and the check-in person very helpful. "
" Completely satisfactory experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOXVILLE, US - Reviewed by GARY - 01 October 2024
" Communication was accurate and prompt. You do have to keep checking back as prices will fall here and there. "
" Again, efficient, clear in the explanations, provided information in case of a problem, friendly counter staff, everything I have come to expect from this company who have never let me down! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EVANSTON, US - Reviewed by JOHN - 01 October 2024
" See above. Very upsetting, and illogical. "
" This commentbis both about Hertz and Autoeurope. Hertz didn't release the car to us as they claimed both passport and drivers license had to be of the same.nationality. my passport us US but my drivers license is UK, my country of residence. This was nowhere in the papers which only required valid ids. No solution was offered. We lost all the money of the booking and had a lot of stress with all luggage, no accommodation and no help.either from Autoeurope or Hertz. Calls to Autoeurope were pointless as all they repeated was that we should have cancelled the booking 48 hours later. We ended up going to Enterprise and rented the car with NO issues around documents but this cost us an additional $900. I will continue to request a reimbursement officially "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by MICHAEL - 01 October 2024
" Auto Europe all ok "
" Car not very well prepared. Engine needed oil top up. Bodywork dirty. Easy drop off at Las Vegas. Airport has changed name back in February, incorrect details on the voucher. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by STEPHEN - 01 October 2024
" A very professional outfit who I would recommend to everyone and great value for money "
" Very professional service and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 01 October 2024
" We hired the car for 3 weeks the price was better than last year with Alamo . Very pleased with the whole experience. "
" I had a significant wait at the check in desk at airport, the car was mechanically sound but there were scratches and dints in bodywork. Also the interior was the same. Other than that it was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK EDWARD - 01 October 2024
" Poor at best. Requested receipt still not received anything! "
" No cars available had to pay to upgrade or wait 2 hours! Ridiculous, I will stop using Auto Europe as the service seems to be getting worse on every rental! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STEPHEN - 01 October 2024
" Auto Europe at no fault but dollar was awful "
" Awful had to wait over an hour and a half to receive the vehicle and this only when I went mental "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 01 October 2024
" I don't feel the problem I had with being scammed was the fault of Auto Europe and will be making them aware of what happened and request that they warn customers of the Thrifty Scam. "
" Give this company a wide berth. They don't provide a rental agreement. They tell you they need a credit card for the fuel deposit then charge you hundreds of dollars for extras you already declined when you originally booked. They also charge $150 for toll pass when you can use Visitor Toll Pass for a $10 fee then just have the tolls billed without admin costs. My 2 weeks vacation till bill including the $10 charge was under $20. This company operate the well known Florida Rental Scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
WALNUT CREEK, US - Reviewed by DAVID - 01 October 2024
" Staff very helpful "
" Customer focused staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by RICHARD - 30 September 2024
" I had a great experience with Alamo in the US in 2019 so decided to book again. After paying for a convertible in advance, I was extremely disappointed to be told that none were available. After a protest the manager found me a Chevrolet Camaro which was great. However the oil light came on during our journey which meant the inconvenience of taking it to Rapid City airport for a switch over, only then to be told that they don't do that - they then sent me for a quick oil change. Car was great but was very disappointed with the standard of service this time round. "
" I had a great experience with Alamo in the US in 2019 so decided to book again. After paying for a convertible in advance, I was extremely disappointed to be told that none were available. After a protest the manager found me a Chevrolet Camaro which was great. However the oil light came on during our journey which meant the inconvenience of taking it to Rapid City airport for a switch over, only then to be told that they don't do that - they then sent me for a quick oil change. Car was great but was very disappointed with the standard of service this time round. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by JANE - 30 September 2024
" Please see above. "
" We had two issues with the car- firstly low pressure in a rear tyre which required us to put air in on three occasions. Secondly the car dash said it needed a service in 800 miles. We were going to be doing more than 1000 at that point so rang Alamo on several occasions. They advised we go to Enterprise in Lake Tahoe near to where we were staying to swap cars. We went on three separate days only to be told sorry no cars available. We had been told that there would be cars available after the weekend. Clearly there were none. We ended up having to have an oil change on the car. We ended up wasting nearly two hrs that day as a result. We felt we were being fobbed each time at Tahoe. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTLAND ME, US - Reviewed by BYRON - 30 September 2024
" Disaster. Auto Europe are useless and will scam you. Booked a car with a pick up at 23:00 after providing my flight details I was told I should have been there earlier and it was my fault. "
" Was not collected., Did not get car. Told it was my fault "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATLANTA, US - Reviewed by COLIN - 30 September 2024
" Great price, clean car, friendly staff. "
" Great experience, only negative was the wait to pick up the car as there was a long queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 30 September 2024
" I'm not sure,we contacted yourself (Rick)to cancel the car due to our flight be cancelled re Hurricane Helene and the charges have still gone thru,we had paid for the insurance... "
" Can't answer any of the above as our flight got cancelled due to Hurricane Helene...and we didn't pick the car up.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 30 September 2024
" Great experience with auto Europe, just don't pick dollar. "
" Counter staff tried their best. Next to no cars available when we arrived. They tried to do an upgrade to a bigger car due to lack of available vehicles but ended up with the same size. Car covered in dents and scratches. Interior pockets had broken nail extensions in them. Engine in car had serious problems, car bounced and struggled when in rev range of 1-3k revs. Luckily we weren't doing a lot of miles and it survived the length of our trip, would not have kept it if we were doing longer drives. Drop off was no problem because once they seen we had full insurance they couldn't care less. Scanned it in and didn't look at the car at all. Tried to say we had zero break down cover as what auto Europe sold us was a waste of time and wouldn't cover us for anything. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
RAPID CITY, US - Reviewed by JAMES ANDREW - 30 September 2024
" I am concerned that Auto Europe have no or little knowledge of the vehicles which are being rented by companies they represent. "
" 1. the SUV we booked was not available, offered a saloon which was not acceptable. Offered an acceptable vehicle and advised it would be a 5 - 10 minute wait. It was actually 45 minutes. Staff were not very helpful when we queried the wait. 2. Within a few days, there was a warning message that the windscreen washer reservoir was nearly empty. Surely this should have been filled before handover. 3. Several days later there was a warning message that an oil change was due. This involved phone calls to ascertain it was OK to drive until the return date. Again surely this information should have been available to AVIS in advance of the hire period and dealt with accordingly. 3. The vehicle broke down mid hire. It took a phone call of 2.5 hours to organise and the complete the paperwork for the replacement. This was an excessive amount of time ( this was due to the process not the the call handler who was very helpful). Initially we were told we would be driven to the nearest airport to collect a vehicle, a journey of 3.5 hours each way, plus a wait of 3.5 hours for the driver to reach us. Eventually, it was agreed the vehicle would be delivered to us at the same time as the original vehicle was collected. 4. The replacement vehicle averaged 21.5 mpg compared to 31.5 mpg of the original vehicle. Obviously this was an unacceptable additional expense to us. 5. The tyres on the original vehicle were a disgrace, very little tread which was obviously a concern when travel on designated roads with a gravel surface or covering of snow. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by JAMIE - 30 September 2024
" Only downside of using San Francisco airport is the exorbitant cost of refilling the vehicle with fuel at end of rental! "
" Friendly efficient service at both pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 30 September 2024
" I am almost certain i dropped my phone in the car when i returned it and when i realised it was missing went back to Dollar and they said they had checked the car but wouldn't recheck it , instead directing me across the airport to lost and found who don't deal with car rentals and my flight was nearly due so couldn't return to argue the fact. Is there any way you can chase this up for me as the phone has a lot of memories on it (but can do without it) but it does have my driving licence and bank cards in it. "
" When arrived at airport even though i had given all details beforehand i was still sent to the hire desk and bombarded with upgrades and warnings of cover i didn't need which meant i was stuck at the airport for nearly three quarter's of an hour after a nine hour flight. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by GRAHAM - 29 September 2024
" No comment "
" The cleanliness of the cars over the last 5 to 6 years with all renters is poor especially inside. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TAMPA, US - Reviewed by JOE - 29 September 2024
" Can recommend Alamo tampa airport "
" Excellent service from the staff and new cars was a major plus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 29 September 2024
" As above "
" Dirty carpets around rear seats. Lots of scratches on bodywork. Charged 165 dollars for toll charges but we're not told how much when requesting toll cover. The charges did not show on screen when signing for car. Complete rip off. Would have paid as I went through tolls which would have cost approx 30 dollars maximum "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
HOUSTON, US - Reviewed by WILLIAM - 29 September 2024
" Great car hire with great insurance cover at a competitive price. "
" Efficient service and great vehicles at a competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by LISA - 29 September 2024
" Experience with Autoeurope was good. Experience with Hertz has been very poor "
" I have been charged $300 following my rental with no explanation. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by NICHOLAS - 29 September 2024
" Vehicle choice was excellent on site "
" Service was straightforward and very good customer service at the branch in Vegas airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEVIN - 29 September 2024
" Everything in the booking process was as describbed. We are a returning customer and will be again. "
" The vehicle was not clean and appears to be the "norm" when collecting from Tampa. The vehicle had back damage on collection and we had to notify the chap on the gate who scans you out. He kindly inspected and completed some paperwork. Outside of this all was well. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MARK - 28 September 2024
" All good thanks "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JOHN - 28 September 2024
" Generally it was very good. The signposting to reach Logan car rentals was fine and picking up the car was fairly straightforward. The car itself was OK but had a few scratches. Staff were friendly and efficient. "
" See below. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JASON - 28 September 2024
" Auto Europe would use again "
" Used Dollar before experience and thoughts of them hasn't changed. They definitely could improve. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by JUNE - 28 September 2024
" I use Auto Europe and Budget 5 times a year and they have the best cars at the best rates. "
" Quick booking and friendly helpful staff. Cars are best rates at Melbourne, low mileage and in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by GRAHAM - 27 September 2024
" All very good, good car, good price, and great service "
" Very good...I've used Thrifty before, and will happily use them again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN ANTONIO, US - Reviewed by STUART - 27 September 2024
" Not a happy bunny. "
" I appreciate we arrived 3 hours late for collection due to a tech problem on our flight. However no car was available. We were only offered an upgrade if we paid more money. Having booked and paid for the car months ago we were not happy at being kept waiting for over two hours for a car to become available. Had we contacted the company we could not have predicted our arrival time. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 27 September 2024
" Please see box 3 above. Although we had prepaid for all of the enhancements on the Auto Europe website, the details had not been transmitted to Enterprise. Enterprise would not look at the Auto Europe voucher and only looked at their own system. We did not know how much Enterprise would charge us until the end of our trip. This worried us for the whole of our trip. In the end there was no additional charge BUT you could have saved all of that worry by transferring all of the details to Enterprise. We are very disappointed in Auto Europe. "
" Counter staff poor - would not even look at our Auto Europe voucher and denied us many of the benefits we had prepaid for e.g. roadside assistance. This caused us a lot of distress. The person who handed over the car was very good. Julie Singh was extremely helpful and supportive. She assured us that Enterprise would at least rescue us but we would have to claim back any charges after the event. She confirmed their system did not receive any details of enhancements from Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by DUDLEY - 27 September 2024
" This was a very cost-effective rental through Auto Europe. Everything went exactly to plan. "
" This was a very cost-effective rental. The car was excellent and the processes were fully efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LINDSAY - 27 September 2024
" Auto Europe provide a good service with cars at competitive prices. "
" Staff at check in were rude and unhelpful and it took over 40 mins after arriving to get car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by GRAHAM - 27 September 2024
" The booking process was ok but there needs to be more clarity between Auto Europe and the Hire Company. Their rep claimed she knew nothing of the insurance status, which would have saved the hard sell. Knowledge of all extras, such as tax, up front would be useful. I was prepared for the extra toll charge but the price paid is doubled once everything is paid for locally. "
" Collection was not a pleasant experience. The agent was very insistent and unhelpful about insurance extras, which I already had cover for, and was not prepared to accept that I was covered. She was very abrupt in all conversations and made as little effort as possible. She gave us the wrong car in the wrong bay. Fortunately, someone at the collection point was much more pleasant and much more helpful. She worked for Hertz and not Thrifty - interesting. The car was ok, but 28000miles is high for a hire car. It wasn't in the best of condition and wasn't well presented or cleaned. But it worked and there were no issues during our hire period. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by STEPHEN PAUL - 27 September 2024
" As mentioned early it was very smooth, the reason I will always try to book alamo is location, it's just across the road "
" Very smooth from the desk to the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 27 September 2024
" I have no challenge with Auto Europe and always found you easy to deal with and your website is easy to use, my problem is with Dollar "
" The car they gave me was appalling. It had 75k miles on it and full of dents and scratches. I told the desk and their response was "take photos of the damage". However after two days the car was making awful noises from the wheels and brakes so I felt unsafe and took it back to exchange it. The second car was better but still had scratches and dents, Sadly I have found with Dollar that their cars are now some of the worst available. I will try and avoid them in future. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TAMPA, US - Reviewed by CRAIG - 27 September 2024
" Overall Europcar gave an excellent, value for money service "
" Overall I am very pleased with the service offered by Europcar. The only slight issue was that there was only one person on the counter at Tampa Airport. She was clearly doing her very very best, but there was a queue, and some of the other clients in the queue were less than polite to her. Arguably this is not Europcar's issue, but I feel that there should have been more staff at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GARY - 27 September 2024
" The scores above could all change if Dollar get their act together and refund my money in good time. I use Auto Europe all the time for car hire and this is the first time I have had a bad experience "
" At the desk to collect the car, told the agent that I was the only driver but when I dropped the car off was charged $79.05 for an extra driver. Only found out on my return to the UK and chasing up with Dollar now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 27 September 2024
" I was hoping that Auto Europe may have taken my case up with Dollar. "
" Pressured into taking insurance as I was advised that I had no insurance cover on my voucher. I was then mis-sold Roadside Rescue cover at $149. Complained to Auto Europe who told me to deal with Dollar direct. After much effort I got a refund from Dollar at the end of the rental. The car itself was tired with multiple external minor scuffs and damage. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MIAMI, US - Reviewed by TIMOTHY - 27 September 2024
" Great service, Hertz representative at Miami was very friendly, polite and professional at same time. Whole process was faultless. "
" Great service, especially at pickup in Miami. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NICK - 26 September 2024
" AutoEurope provided a great price, and everything worked out very well. Always slightly nervous about whether credit cards will process correctly overseas (eg they don't work at gas station pumps, only in-store) - but all went well. "
" Excellent. Fast check-in, and the paperwork process was not too onerous. They always try to sell expensive extras (GPS, Breakdown insurance, etc), but nothing too heavy. Great vehicle. I always take some photos of the scratch marks that are not shown on condition report, but no problems on return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL GEORGE ALBERT - 26 September 2024
" Overall my experience was quite good. "
" Car I ordered was not available but the alternative was ok. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 26 September 2024
" I have send I would recommend you as I have had nothing but good service of you for more then 10 years , I will wait and see you handle my complaint before I give a review on trust pilot "
" I have sent you a separate email about my experience with dollar, I will never use them again and will be taking it further "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ANDREW - 26 September 2024
" As above "
" Good service However at Orlando long queue and only x 2 staff , however when saw staff very helpful and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by FARIS - 26 September 2024
" Very good organisation in the airport. "
" Everything was progressing well with the car but after 3 days, it started to become difficult to start. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by DAVID - 26 September 2024
" Excellent experience at check in desk,car collection & car return. "
" I wish Goldcars,Palma Airport were as good as Alamo Miami. They need to be given a lesson in how not to rip off customers with additional insurance.Staff at Alamo,Miami Airport did not "pressure sell" for any additions & were very pleasant to deal with unlike Goldcars Palma. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DOUGLAS - 26 September 2024
" Easy to book and apart from our bad experience with the counter agent all was good. "
" Not a good experience at the check-in desk think we got the agent on a bad day and found him to be very impatient and curt, aside from that everything went well. Impressed with the car, Toyota Rav4, which was spacious comfortable and easy to drive and the drop off couldn't have been simpler. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN ANTONIO, US - Reviewed by VINCENT - 25 September 2024
" Easy pickup at San Antonio from carpark adjoined to arrival terminal. It was not clear at booking however what the satnav/gps provision was ih the car selected to hire. At the airport I discovered most car had provision for mounting your smart phone to use for gps but not built into car. This was not clear at booking. I therefore had to upgrade at pickup to get gps built into car as my phone wasn't usable in USA at reasonable cost. "
" helptul counter staff and clean car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by SIMON - 25 September 2024
" It was very good. "
" All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DAVID - 25 September 2024
" pretty good, but not perfect "
" was coerced into paying for roadside help in case of breakdown/tyres etc. Was late at night and I was a bit tired and in a hurry. Told at drop off that all Ok and paid but not received final email conformation "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHAEL - 25 September 2024
" No issues with Auto Europe. "
" First car lit up tyre low pressure warnings, but was promptly swapped. Second car has an invisible reverse lock button, resolved despite being ignored by one customer service person. This car also had low tyre pressures, no warning light this time, so I fixed it myself at a local garage. Car could have been cleaner inside. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by CHRIS - 25 September 2024
" I was unable to collect the car but auto Europe refused a refund to me, despite Alamo saying they should "
" N/a "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ALAN - 25 September 2024
" Good as always "
" Car booked not available no equivalent car available either. Car provided not suitable had to return to Orlando airport for exchange. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by MICHAEL - 24 September 2024
" Booked early for our holiday to the US and checked a few weeks before departure to find that the price with Auto Europe had gone down by £250... I cancelled and received a refund and re booked the same car, great value and conditions from Auto Europe, happy to use them for car rental. "
" Always happy to use Alamo in the US. Pick up and Drop off quick and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by JOE - 24 September 2024
" Staff very helpful but cars need update "
" Staff excellent cars a little sparse on choice and the car we received was under powered "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by RAYMOND - 24 September 2024
" See above. "
" After arriving from an over 12 hour flight and having to wait over an hour to get my vehicle was totally unacceptable. All I wanted was to be in my hotel and in my bed. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by SIMON - 24 September 2024
" good information and price "
" quick collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 23 September 2024
" Well organised. No time waiting around. Slick operation . "
" Well org "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 23 September 2024
" I have used Auto Europe many times and will again. "
" Everything was in place. The booking was perfect. Everything was paid upfront so nothing to worry about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 23 September 2024
" Generally good and efficient "
" Pretty smooth except short of staff at check in "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TULSA, US - Reviewed by JUDY - 23 September 2024
" Easy experience "
" Very friendly staff both at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DAVID - 22 September 2024
" From AE all acceptable and would use again. "
" Usual attempts to upsell, no offer of upgrade from Budget even though I am Avis Preferred (same company). Return at MLB, no information whatsoever other than posted signs in the lot with no instructions inside the terminal. You need to use a Jedi mind trick to know about the lockbox upon the counter where keys are deposited. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by JONATHAN - 22 September 2024
" Felt I was getting a third class service because I wasn't a direct customer "
" The Avis vehicle was in horrendous condition, 81k miles, badly scratched all over, central locking not working. I was actually challenged by the Avis staff at drop off because they didn't think it was a rental vehicle! Never again and it would make me reconsider using Autoeurope as they seem to give voucher customers whatever rubbish is laying about "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by JASON - 21 September 2024
" Auto Europe is reliable and. Consistent with reasonable pricing most of the time "
" Mostly good, a few of the Garage staff are quite unnecessarily rude "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by JOHN - 21 September 2024
" All good until dropped car off where they tried to charge me extra for no reason "
" try to charge me extra upon drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 20 September 2024
" All good "
" Only downside was the long line at the Alamo counter. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DAVID - 20 September 2024
" I have always had a good experience when booking with Auto Europe and would always book with them "
" very good experience at Melbourne (Florida) airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PAUL - 20 September 2024
" N/A "
" Staff helpful and friendly and check in process efficient, but very unhappy with the vehicle that I received. I booked a BMW X7 or similar, and the check in screen stated Mercedes GLE or similar. The only vehicles available were a Mercedes GLA and a Mercedes GLB - these vehicles are not equivalent to a BMW X7 or a Mercedes GLE, and were not of the level of luxury or standard expected. The Mercedes GLB that we were forced to take did not have a sufficient level of space for occupants or luggage. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by ANEURIN - 19 September 2024
" Arrived Dallas and was told that the car we had booked was not available. However the lady went off and searched and came back with the exact car we had booked. Defiantly made our trip. "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FAIRBANKS, US - Reviewed by STEVEN - 19 September 2024
" Everything went smoothly, there were no expected charges which I have suffered many time with other companies. "
" When I arrived someone had just crashed into the car wash so they were short of ready to go cars. They didn't have the type of car I had booked so gave me the option of waiting for the car to be ready or taking a much larger car to get me on the road. They said I could keep the larger car as long as I wanted or swap it later for a smaller one. I took the large car but it was too big for me on my own so I took it back later in the day and they were more than happy to swap it for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by VICTOR - 19 September 2024
" Smooth transaction with good information provided. "
" Only delay was no premium saloons on the lot. Eventually brought up a luxery car for a free upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVE - 19 September 2024
" It was terrible, see above, I will never use Dollar again, and my staff will be directed in the same way unless you compensate me for this experience "
" I got ripped off, the guy at the counter charged me for a daily breakdown charge costing me £137 which I never asked for, he never mentioned it in any way. I only found out when I got back off holiday that this had been charged. When I checked my receipt this was highlighted but I never checked in detail at the counter. I was waiting for this opportunity to feedback before I post my experience on social media platforms, the feedback here should give you time to make good this shocking exploitation of customers, after long haul flights "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ARTHUR - 18 September 2024
" Having pre-paid auto europe and then been charged again by dollar i phoned auto europe for help. I find they only answer the phone on Mon Tue and Fri, so phoning on Wed is not much help. They happily answer the phone tk make a new reservation but what use is such part time customer service? "
" The queue was horrendous and the computer system they used seemed so inefficient. I was given a car that was not suitable and i had to queue again. Then when I returned home i found dollar charged me for the car even though i pre-paid auto europe. I tried to call dollar but it is seeming impossible to speak with someone unless you want to make a new booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STEWART - 18 September 2024
" Excellent overall "
" Great service. counter staff are excellent. Fast and smooth return of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 17 September 2024
" Hassle free car rental at a good price "
" Quick pick up and drop off, lovely car, no surprise extra charges "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 17 September 2024
" Great service. Had to re adjust travel plans and was done with no hassle. Service team very helpful "
" No issues whatsoever. Great service from start to finish, will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STEPHEN - 16 September 2024
" All good perfect vehicle and great service from Thrifty and Auto Europe thank you. "
" All good would definitely use thrifty again. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LINSEY - 16 September 2024
" I always like to book with Auto Europe because you have the option to include all the insurances and have zero excess - which in the USA really saves the hassle of having to be handled sold additional at the counter, which can sometimes be intense. I've used Auto Europe for years and always go here first to book a car hire. "
" Dollar in LA was ok. It is a distance from airport but shuttle takes you there. Didn't like that I was unable to choose my car. Like in all the other hire places I've used. Waited a while for a SUV to be available. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by MATTHEW - 16 September 2024
" Quick and easy booking, consistently good prices, easy to cancel and re-book. "
" Effortless service, no upselling techniques, no problems with the rental car or any hidden fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SUSAN - 16 September 2024
" Overall a lovely car. Just a blip with the collection and the parking sensors "
" We weren't initially offered the car we booked (convertible mustang) once at the collection parking lot. We were offered a non-convertible mustang or a 2 seater convertible MG. The MG was much smaller so no way our cases would fit plus it was not on par value wise. The non-convertible was a lovely car but not as expected. We were offered to choose a different vehicle type, ie a Jeep or similar but this was far apart from what we reserved. Whilst wr appreciate the booking always states 'or similar' we didn't feel similarities had been met to that point. Once a manager became involved, a mustang convertible was found. The car was great apart from one key fault. The parking sensors did not work. However, we managed without "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by CRAIG - 16 September 2024
" All covered above ref Sixt. I have used Auto Europe many times and there is never usually an issue with pick up or the category of vehicle reserved. "
" On arrival there was some confusion- Sixt had a GPS reserved as extra on my order which I knew to be incorrect and not mentioned in my Auto Europe voucher. Detecting an up-sale trick Insisted it had not been ordered but would welcome one if offered without charge. The desk then told me they had to remove the extra charge and this took some time. The agent said the car would be a BMW which I was pleased about. When I reached the pick up area I was handed the keys to a Chevrolet mode that had no load cover in the trunk - not great for security. I complained to the check out guy who rand his colleague to explain that I'd expected a BMW and one with a luggage area that would not be visible to thieves. I was quickly given the keys to a BMW X1 and asked to leave them a glowing review!! The car was quite new and performed well although it's high tech dash interface was quite slow to hook up to my phone instructions each time the car started. I noticed on pick up that part of the front nearside wheel surround was missing but didn't worry about this as Sixt have a camera checkpoint in and out. On return it was very difficult to locate the car rental return area as all the road signs and also my GPS tried to send me to the rear of this area which is inaccessible. Eventually we found it by driving further around and then finding the return sign. Atlanta airport covers a vast area and it takes time to drive anywhere within this congested zone. The check-in guy was very quick and signed the car off within 3 minutes without any hassle. Overall, it was a positive experience mainly due to the car itself and the ease of driving once I had familiarised myself with the settings. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STEPHEN - 15 September 2024
" Auto Europe are ok, I use the often and for some years. Many of the car rental companies, particularly in the USA are absolutely dreadful and they have a cultural issue where customer service is not anywhere in the desk staff minds. "
" Check in at LAX was absolutely dreadful. The staff are useless, slow, their attitude is not at all customer focused and the overall service is dire. Also, I have been overcharged by the airport staff adding an underage charge on booking in that I didn't notice until later. I am 73 so not really underage! I would advise others to avoid Hertz at LAX and probably everywhere. Terrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by PAUL - 15 September 2024
" I've used Auto Europe on numerous occasions to hire vehicles all over the world, the score reflects my overall experience which was tarnished by a poor vehicle provision by Dollar. "
" The provided car was in poor condition and unclean. The passenger wing mirror vibrated, making it impossible to see anything through it, and the vehicle warning lights in the mirrors work intermittently. It felt like I'd been subjected to a poor vehicle because I'd used the 'Dollar' brand. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PORTLAND ME, US - Reviewed by GERARD - 15 September 2024
" See above. We were told that we could not make this complaint and seek the refund until after our stay "
" We reserved a Land Rover vehicle on the basis that it could fit 2 larger cases and 2 smaller ones. We were offered a Mercedes car that would only fit 1 larger case and 1 smaller case. They were unable to provide an alternative and therefore the contract was not performed. We are seeking a refund of the £350 plus the fee charged by Noleggiare for an additional driver £130. Please could you update on this request previously made "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by GREIG - 15 September 2024
" Experience was not good at pick up and drop off due to demand for money both ways please let me know by gesture of good will package "
" Wen got to rental desk bit of confusion over return time as wanted a few hundred dollars more which I refused lady eventually sorted her name thebridgette as she said put a note on it for other end drop of so no confusion guess what she never did so wen drop off again asked for more dollars eventually he sorted his end well so he said so I ask my self would I use u again and answer is no due to negligence of staff and demand for more money when I had booking I was happy with so please don't darken my door step again with any emails unlessits to compensate me for the stress as I will be leaving feedback on trustpilot just to let the public know how you operate when arrive to pick up. I await a compensation gesture of good will "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ADRIAN - 15 September 2024
" Best prices. "
" Car Toyota RAV4 was excellent. Eco setting so didn't use much fuel. Alamo staff were really helpful finding me one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by GRAHAM - 15 September 2024
" Alamo were not the cheapest provider but having had to call them out on a previous years trip (and they were excellent on that occassion) we went with them this time. "
" Car was basic and relatively clean but had a 'Maintenace Required' which we did not notice until we were on the road. We read the manual and managed to clear the message and are happy to report there were no issues with the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by MARGARET LAURA - 14 September 2024
" I would suggest Auto Europe contact Dollar at Tampa International Airport and ask why they charge $75 in exchange for paying $1.75 the cost of a car going over the Sunshine Skyway. I expected a handling charge of possibly up to $20 but I was ripped off having to pay £73.25! "
" on arrival I had to allow a security deposit of $500 to be taken on my credit card, no problem, that was fine with me. however I only got $425 returned to my card. I would suspect they took the $75 dollars for a $1.75 toll charge for the Sunshine Skyway in Tampa which would only accept cash and I had only a card to pay with. The Guy in the toll booth said that dollar would have to pay and they in turn would charge me. $75 is an excessive charge. American toll booth that did not take a card is ridiculous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WILLIAM - 14 September 2024
" No comment "
" We were diverted to Miami and the staff in Miami airport were less than helpful and I was very disappointed with their attitude. However, the staff in Tampa were excellent when I picked up the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEVEN - 14 September 2024
" Zero excess still a big factor. Easy booking, competitive rates. Sat nav should be standard on most cars for safety, not a cash cow for rental companys. "
" Booked a Premier car but at counter was told that if I wanted sat nav I would have to upgrade to Luxury car at $100 A DAY !! Sat nav should be standard kit on most cars nowadays for safety if no other reason. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CAMPBELL - 14 September 2024
" I have used Autoeurope on many occasions without any issues but this time I had a very unpleasant experience with one of the agents. I missed my flight connection, consequently arriving a day late to collect my car. When I realized this was going to happen I phoned Auto Europe to inform them of this. The agent told me there was no guarantee a car would be available & also telling me I would not get a refund. So, basically I would need to re-book at my own expense. She was so unhelpful & was not interested in finding a resolution. I then phoned Dollar direct & explained the situation, I was told not to worry, that I had 24hrs to collect the car & there would be a car waiting for me. I am very annoyed at the information I was given by the Auto Europe agent, bad enough at the dissapointment of missing my flight & a day of my holiday but then having to resolve my car. "
" I was charged for premium roadside assistance even though it was not offered at the time of collecting the car. I am in the process of seeking a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
TAMPA, US - Reviewed by PETER - 13 September 2024
" Easy, painless experience. "
" Always good with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 13 September 2024
" Easy path, great patient staff at the counter.. recommended "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by DAVID - 13 September 2024
" No problem, just no availability of the car class I had booked. "
" They did not have the class of car I had ordered (premium SUV) and instead offered a saloon. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 13 September 2024
" Excellent in terms of finding best deal and then being able to modify if circumstances or prices change. Would definitely recommend. "
" I have made a separate complaint about both service and condition of the car. In summary, there were no cars at the airport and what I was offered was lower spec. I declined added options at check in and these were still charged for. The condition of the car was old and slightly battered. Counter staff clearly on commission to upgrade regardless of customer wishes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
JACKSON HOLE, US - Reviewed by LINDA - 12 September 2024
" The order process was easy. The car was in good condition, the pick up and drop off was easy. The only problem, which was a big problem, was that the car size ordered was not available. "
" After requesting a compact car, 3 weeks in advance, on pick up day I was given a mid-size SUV, with no smaller car available. I was nit informed in advance that the size I requested was not available. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRIAN - 12 September 2024
" See 3 above for full comments and photos I took if required. "
" Awful. Having been a customer of the Dollar, Buget, Hertz group annually over 27 years. This was the worst. 1) In line for 2hr 10 minutes after a 10 hour flight before being served. Only 4 service agents on. FORD ESCAPE or Similar /Intermediate booked - but no cars of that type available due to high percentage of 'wallk in booking' late returns and extensions. Told to go out to the President Line and chose anything from there. Only three cars on the lot -= 2 Full Size 6 seater 4byx4, one of whick stunk of stale cigarrette smoke and a Tyota midsize Corolla which had clearly just been returned, washed a refuelled and put in the incorectparking lot. In deseperation as I had a 2.hrs 15 minutes drive to Palm Springs. In the well on the driver's side a large pierce of trim had come lose exposing a junction box of wires. I pointed this out when I got to the Exit Booth I pointed this out to the attendant who said it should now stay in poition but it was missing a plastic rivet to hold it securely. On the drive to Palm Springs on the I10 freeway going over a speed hump it came away and was in the way of the brake and accelerator pedal. I had to stop on the hard shoulder. While in Palm Springs I went to the Hertz desk at the airport where a member noted the complaint and logged it on the system. Te car had also nt been cleaned thouroughly as there was rattle coming fom under the front passenger seat caused by two empty beer cans. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHARLESTON SC, US - Reviewed by DREW - 12 September 2024
" very enjoyable had no problems enterprise people were very helpful only complaint was the value they charge to fill the tank back up i did over 1500 miles , on $ 54 and $55 leaving an nearly empty tank they charge $93 to fill - just seams expensive to me as they should have a pump on site "
" Due to Air France and Delta i missed my time i arrived next morning Enterprise could not have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 12 September 2024
" As for Auto Europe, I automatically went with them after my experience last time I went to Florida. Only, this time, EVERYONE I spoke to who had a hire car had paid a LOT less that I had...that's my fault for not shopping around and just trusting that they were the cheapest last time, so assumed they would be this time. Next time I WILL shop around first. "
" We arrived late to pick the car up because our flight out was delayed, when i got to the car lot i had ordered a Compact SUV with GPS, but there was only one vehicle and it didn't have GPS, so the person on duty let me take a Large SUV and didn't charge me extra. I was very impressed with that, and appreciative too. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by IAN - 11 September 2024
" Poor experience and felt that the counter staff were trying to make more money. These suspicions were realised on return when I was surprised to see an additional $204 charged, "
" On return to the UK we were charged an additional $204. I have no idea what this was for. The desk at the staff tried to upsell many things - an upgraded vehicle, fuel and toll passes all of which we declined but they were certainly trying to sell something and somehow I have paid an additional $204 for what I have no idea "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by ROBERT - 10 September 2024
" Enterprise staff helpful to offer compensation for less the ideal rental "
" Car received was unsatisfactory, damaged to inside driver side panel "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by MARTIN - 10 September 2024
" Pricing was high at first but continued to monitor the market and then changed booking accordingly "
" Was a great Ram Rebel truck with only 1500 miles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 10 September 2024
" Overall a good experience. Will book again if the price remains competetive with Zero Excess and ability to add the Gold package (free tank of gas plus up to 3 additional drivers per rental). "
" Had a delay getting the additional drivers added correctly to the rental at the Counter. The paperwork kept adding a driver who had previously been added on my last rental (which was in Seattle) & was not with us this trip. Took ages to get that additional driver removed from the agreement. The exit from the carpark was also extremely slow as not sufficient desks open and a Q had formed. Otherwise great. Good selection of cars were available (unlike 2023 when only two premium SUV's were available and the one best suiting our need had not been cleaned properly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RICHMOND, US - Reviewed by STEVEN - 10 September 2024
" All good! "
" Absolutely no problems with the admin or the car. Pick up was a bit slow, but the drop off was extremely efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KARL - 10 September 2024
" I have used Auto Europe a few times and never had any issues so far. Competitive pricing. "
" Friendly staff at pick up was served quickly. Had a choice of cars to choose from which was good. Good price with no one way drop fee which made us chose Alamo as other suppliers were charging for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MOHAMED - 09 September 2024
" overall good - A/C was not this great but okay "
" drop off was vey fast "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by GRAHAM - 09 September 2024
" Always use auto europe "
" They were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by CEARTH - 09 September 2024
" Overall very good. Car could do with replacement "
" Car was very tired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOSTON, US - Reviewed by BRIAN - 09 September 2024
" Auto Europe is a trusted brand. "
" There was a delay of 1.5 hours in receiving my car, as that car type was not available. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WILMINGTON NC, US - Reviewed by OLGA-JANE - 09 September 2024
" Will book again with Alamo . Great car, great service "
" Quick and easy pick up of car, get car, up to date with all necessary things needed to make the driving experience excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARC - 08 September 2024
" Blah "
" Blah "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by IAN - 08 September 2024
" Experience very good the one thing that does annoy is although you have full insurance they always try and get you to buy the additional breakdown cover insurance !! "
" Shuttle collection points at airport limited due to construction. Apart from that and slight delay in awaiting vehicle the overall experience was very good. It would have been nice to have a choice of vehicles but having booked Pick up truck I think they had only one left. The vehicle had low mileage and no issues. Drop off was efficient and again slight walk from the shuttle drop off to terminal due to construction was only downside. This will be same for all off airport rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOANNE - 07 September 2024
" Good but they basically give the keys to you and thats about the limit of interaction. "
" Good but it wasnt made clear to me what extras were being charged i agreed to breakdown but didnt agree to full tank of petrol. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 07 September 2024
" Great "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ELISHA - 06 September 2024
" Dollar car rental, who the rental was with, charged me an additional $100 when I dropped off the car. I don't know why and they didn't tell me. Just noticed it in my credit card! "
" They charged me an additional $100 when I dropped off the car. I don't know why and they didn't tell me. Just noticed it in my credit card! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by NIGEL - 05 September 2024
" Auto Europe have always been excellent and we use them every year as we travel to the USA twice a year. "
" We arrived at Chicago O'Hare early, 14:00 for a 15:00 pick up, no vehicle was available until 14:50 after much running around behind the scenes, the lady on the counter was not helpful at all and just kept shrugging her shoulders, saying we are early anyway, on getting a car, we opened the door to be hit by the awful smell of cigarettes, neither myself or my wife smoke and this was pretty uncomfortable for us, we did not feel we could go back and complain as we had already waited nearly an hour for the car, and knew we would have had to wait even longer, we had a 6.5 hour drive after our flight from the UK, we drove with the windows down for all the journey and on arriving at our sons home he commented on how bad our clothes smelt of cigarettes, we had to buy cleaning cloths and air freshener for the car and even on returning the vehicle it still smelt bad of cigarettes, I know that thrifty operate a no smoking policy in the rental agreement but this has not been adhered to in this vehicle, we actually did not look forward to getting in the car every day, hugely disappointing and uncomfortable for the whole rental period, we even went to the local airport where we were staying in Michigan to try to change the car but Thrifty did not have a desk there and the closest one was 2.5 hours drive away in Grand Rapids, in the future I do not think we will chose Thrifty due to the presentation of this car. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
WICHITA, US - Reviewed by JOHN - 05 September 2024
" Was easy to book "
" Everything went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by CHIDI CHARLES - 03 September 2024
" Very pleased with the services of AutoEurope "
" The customer care service was top notch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 03 September 2024
" Very polite and helpful staff. "
" Very polite and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BEVERLEY - 03 September 2024
" Auto Europe excellent, easy to use and reasonably priced. "
" There was a great feature previously offered by Alamo, Skip the counter. Sadly this is not available to the UK now. I tried using the checkin booths these were not working. The chap at the desk was training a chap so a little slow. Not great after a long flight! The drivers carpet was worn. It would be useful to tell customers that if they have their charging cable then you can use CarPlay once you have paired your phone with the car and will have satnav. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 02 September 2024
" Superb service from yourselves and always reliable . Won't use anyone else. "
" Good staff and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by PATRICK - 02 September 2024
" Easy booking and good communication throughout. Will book with Auto Europe again. "
" Good experience. Easy pick up and drop off. Polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROB - 01 September 2024
" As set out above specifically booked a 7 seater but were told Auto Europe had only booked a 5 seater. "
" Not great. We had specifically booked a 7 seater and was this ld that we could only have a 5 seater. No due if fault of Avis or Auto Europe. Car not particularly clean, pile hasn't been checked and made odd noises/shook occasionally. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ALAN - 31 August 2024
" Overall the car was what we ordered, reasonablevalue, and we enjoyed and had no problems with using it. However, we waited over 30 minutes at the Dollar counter to be served, and it was very difficult to hear/understand the Hispanic counter clerk. Also I was surprised and disappointed to hear that breakdown insurance wasn't included, as there had been no mention of this during the booking process or on the car voucher. So $140 was added to our bill....was this a scam?! Also the car we ordered was not available at Orlando terminal C, where we had landed, so we had to go to terminal B, which added yet more delay. Finally the car was in poor condition, lots of scratches and chips to the paintwork, and almost 40,000 miles on the clock. "
" Overall the car was what we ordered, reasonablevalue, and we enjoyed and had no problems with using it. However, we waited over 30 minutes at the Dollar counter to be served, and it was very difficult to hear/understand the Hispanic counter clerk. Also I was surprised and disappointed to hear that breakdown insurance wasn't included, as there had been no mention of this during the booking process or on the car voucher. So $140 was added to our bill....was this a scam?! Also the car we ordered was not available at Orlando terminal C, where we had landed, so we had to go to terminal B, which added yet more delay. Finally the car was in poor condition, lots of scratches and chips to the paintwork, and almost 40,000 miles on the clock. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DAREN - 30 August 2024
" Very efficient service and easy return "
" Very convenient and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMIE - 30 August 2024
" All went well drop and pick up good "
" Alamo very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by EDWARD - 30 August 2024
" Easy booking, great communications. "
" Excellent experience. Really helpful.when our flight got cancelled and we needed to change the drop off location to a different airport. First class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 30 August 2024
" See above. "
" The first car they gave me had a flat battery which I was required to call out road assistance. Then had to return this for an exchange. Taking time out my holiday in the first day. The second car had a crack in the windscreen. I have also been charged an extra amount for reasons unknown. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by STEVEN - 29 August 2024
" Great service and price, will use again and would highly recommend. "
" We had to wait over 4 hour in the budget office to get a car that we had pre booked, everyone one was complaining! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRIS - 29 August 2024
" It was easy, pick up, drop off, no problem "
" I didn't get the car I wanted, but I got another that's was good too. The car had a flat, but staff quickly put that right. Not too happy about all the extra fees at pick up. But I neede the cat "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 29 August 2024
" I have used Auto Europe for the past 10 years or more and this is the first time I am a little confused as to the extra charges of $288. The problem is that when you land after a very long day you sign the conditions of use without really reading the damn thing ! My bad. AutoEurope have always provided and excellent service. "
" The vehicle was perfect but nit sure about the additional $288 charges afterwards. I asked to purchase the tank of petrol option but not not sure what the other charges relate too as I can't open the invoice from Budget ? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BRIAN - 29 August 2024
" Very disappointed "
" I paid £506 on booking and expected to pay a deposit on credit card but was shocked when I was charged another £234 on my credit card so I was not happy "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NICK - 29 August 2024
" Overall a good experience just let down by the condition of the car. "
" Cruise control did not work and the front passenger wheel was not properly balanced. Also had to put air in the front passenger tyre. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by KYLE - 29 August 2024
" Love how with auto Europe you can keep checking prices and dates "
" Just long wait at check on. Also had to change care due to vibration issues but got a good replacement "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by WAYNE - 29 August 2024
" Conned "
" Thought I had booked the car with AutoEurope including top insurance cover. Was annoyed to find that Thrifty denied this and demanded an additional $104 insurance cover "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by KENNETH - 29 August 2024
" Great service "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DEVYN - 28 August 2024
" All around an easy and enjoyable experience! "
" Great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHARON - 28 August 2024
" Lovely car in excellent condition along with easy check in process - I just wish rental companies in the US would refrain to always trying to upsell. The deal we booked with Auto Europe was comprehensive and included everything we wanted and needed "
" The counter staff tried to upsell extras and alsoUpsell a vehicle upgrade and even though I declined them they still showed on the contract I was asked to sign electronically, when I mentioned again I did not want them they were quickly removed. Customers need their wits about them but Dollar are overall a good company to rent with. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 28 August 2024
" It was okay the previous 3 weeks was with Budget (same company) where the car was very good but they just ripped us off over toll chary "
" Windshield leaked when it rained hard which was often "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NASHVILLE, US - Reviewed by LYNETTE - 28 August 2024
" Told by budget that auto Europe should not offer pre payment of certain extras "
" Charged for things at counter that were already pre paid via auto Europe "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by BEN - 27 August 2024
" Would book with auto europe again. But i would avoid Budget "
" Check in slow and staff not bothered when asking questions at check in. Gave me car late but wasnt allowed to bring car back late by same time. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by JOHN - 27 August 2024
" I'm less likely to recommend Auto Europe to a friend than I was, this is despite me using Auto Europe for many years. Here is the issue. I booked a 'Chevy Tahoe 7 Pax or similar'. Hoping for a Tahoe, on pick-up the Hertz operative assured me in no uncertain terms, I would NEVER get a Tahoe with the booking class Auto Europe sold me which was Hertz L4. Tahoes are a Hertz booking class T. Whilst in general I was OK with the Hyundai I rented, I am interested in your opinion of whether it is OK to sell a customer like me, a 'Chevy Tahoe 7 Pax or similar' when according to Hertz it could never ever ever be a Chevy Tahoe, a Chevy Tahoe was impossible with that booking class. IMO this is a dubious practise, and I may have gone elsewhere as it was a Tahoe I wanted. Please let me know your view. "
" Very good in the main. There is a fundamental issue with the way I was sold the booking by Auto Europe see below. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHAEL - 27 August 2024
" The exterior of the vehicle let it down a bit but over all very satisfied "
" The car drove well but the bodywork had scratches and dents on it which I reported to Dollar staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by CHRISTOPHER - 27 August 2024
" safe, easy and well done! "
" great experience. slight confusion about second driver at pick up - but the guys at the desk downstairs sorted it - "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAUL - 27 August 2024
" Over all AE very good and competitive prices. Dissapointed with SIXT although vehicle was good. "
" After arriving on a long flight, was coaxed into paying an exhorbitant amount for all inclusive tolls which I never needed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGINA - 27 August 2024
" Excellent as always "
" Car needed cleaning "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by MARK - 26 August 2024
" Good value for money, but Hertz experience left me disappointed and frustrated. "
" App did not work, quick check in not available, bus refused more passengers when half full due to poor baggage loading, long wait times at LAX branch, long check in process, lack of information on actual Toll process and payment, LAX branch did not answer phones after numerous attempts to reach them. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 25 August 2024
" X "
" X "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CRAIG - 25 August 2024
" Auto Europe great. Budget not so great. "
" Filthy car - had someone's old sock in the boot, steering wheel and seats were sticky, crumbs and stains everywhere. USB port in the centre console didn't work - probably because of all the crumbs and filth. Staff at budget were extremely rude when I had the impertinence to complain. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by JOHN - 24 August 2024
" Great experience. "
" Very good service at pick up and drop off. Totally stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JONATHAN - 23 August 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by CHRIS - 23 August 2024
" No problems at all with this rental "
" No problems at all with this car hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JONATHAN - 23 August 2024
" Great website highly reccomended for the best deals "
" easy collection and drop off the car was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PEESAB - 22 August 2024
" Fast and easy to book. But "
" Longvwaitting time at the counter, the counter staff try to cheat you more by selling lots of options at crazy high price. I got a car upgrade for 55 usd per day without informing me the price charged. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ANTHONY - 22 August 2024
" very happy with overall experience "
" efficient , friendly - no line at pickup easy drop off - all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by ANDREW - 21 August 2024
" Great "
" Really easy hire and return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 21 August 2024
" The staff at my particular pick-up/drop off location were very friendly and professional. The allocated vehicle was also very good. "
" Quick pick-up and return process. Friendly, professional staff. Good choice of modern vehicles. Easy access location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 21 August 2024
" Excellent service "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 21 August 2024
" I would recommend and use Auto Europe in the future to book a rental car but would avoid Budget at all costs. "
" They pushed to sell add ons which were verbally declined yet they were charged to my credit card regardless. After a long flight to the US followed by an hour waiting in line e at the budget rental desk in term C at Orlando airport the rental agent ignored me declining the fuel option and toll charge option and charged my credit card regardless - On returning the car the parking lot agent could not correct my contract and after waiting in line again for more than 40 minutes at the airport terminal I still didn't reach the front of the budget rental desk line and had to leave to take my flight home. I remain highly unsatisfied with the way the Budget rental agent operated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DENVER, US - Reviewed by TIM - 20 August 2024
" Easy "
" Very easy. Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by DIANE - 20 August 2024
" The communication difficulty aside, our car hire was a great success and the gentleman on the Dollar desk at Jacksonville Airport was very helpful and efficient. "
" Only one negative amidst a host of positives: our journey from JFK, in New York, to Jacksonville took six days because of multiple flight cancellations. After the first cancellation, out of courtesy, my husband called the number on the booking form to indicate that we wouldn't be able to pick up our car as planned and to re-book. The form said that the Dollar desk at Jacksonville was open until 1am. However, he used up his entire allowance for overseas calls (his cell phone has a UK number) by calling the number given and waiting for half an hour within an automated and wholly unresponsive telephone system. He was unable to speak to anyone. Fortunately, a friend in the UK was able to cancel and re-book on my behalf, on three further occasions and we were able to pick up our car without difficulty on 9th August. Please make it easier for customers to contact you when things go wrong. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GEMMA - 20 August 2024
" I always use Auto Europe when hiring a car to go abroad, and alwayd recommend you to friends and family. It's always slightly cheaper booking through Auto Europe, instead of going directly through rental companies. The order process is nice and easy, good selection of cars and rental companies, and I've never experienced any issues at all when booking through Auto Europe. "
" Quite a long queue to get to rhe service counter, but appreciate there are a high volume of passengers using the service in the Summer holidays. The staff memeber was friendly and helpful, and processed the booking quickly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STUART - 20 August 2024
" No issues and would use again. "
" Great car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by THOMAS - 20 August 2024
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MAHENDRAKUMAR - 20 August 2024
" Easy web site. "
" The car was dirty. Also the windscreen on the inside needed cleaning as it had a foggy film of dirty on it. Took me a longer than expected to find my car in the car park. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by KHAWAJA - 20 August 2024
" Overall very good but I tried to price match and it did not work "
" When the car was picked up the security alarm was active every 10 seconds and was only fixed when I pointed out the issue delaying my departure from the location by 25 minutes "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ADAM - 19 August 2024
" excellent service from picking the car up from terminal c at Orlando to dropping it back off at the same place - no issues with Alamo/Autoeurope "
" excellent service from picking the car up from terminal c at Orlando to dropping it back off at the same place - no issues with Alamo/Autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 19 August 2024
" Fast easy pick up, no hard selling. Good clean car. return easy peasy. "
" Straightforward pick up with no 'hard sell', Drop off equally easy. Car was in great condition. Alamo is a good choice for this frequent user. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TIM - 16 August 2024
" Excellent apart from delays in picking up the car "
" Only problem was pick-up, 45 mins queue at the desk and then 40 min wait for car. Otherwise excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 16 August 2024
" Either Auto Europe or Dollar are mis-representing the vehicles when they describe them as large 7 seaters, because the car I received was neither large or a 7 seater. "
" Counter staff told me there were no Ford Explorers available and all they had were Kia Sorrentos. When I went out to the allocated Kia, there were 2 Ford Explorers parked next to it. The allocated Kia was dirty inside and out and was the worst car I've ever driven. I booked a large 7 seater vehicle and was given a 5 seater with 2 collapsible jump seats in the boot - if we'd had to use the jump seats there would have been no space for luggage. The counter staff tried to sell me extra insurance which I'd already paid for. They tried to sell me a SatNav device - the car had SatNav built in. They tried to sell me a Fastpass for toll roads at €70+ / week when I'd already told them I wouldn't be using Toll roads. Then they tried to get me to upgrade to a larger SUV but I was under the impression I'd booked and for a large SUV. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by DOMINIC - 15 August 2024
" No issues with Auto Europe...the issue is with Thrifty. "
" Front counter staff rude and difficult. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by CLARE - 14 August 2024
" I have been charged £76 which has not been explained to me. I have also not received an final invoice. "
" I have been charged £76 which has not been explained to me. I have also not received an final invoice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOHN - 14 August 2024
" Great service as usual but when I looked at the full cover it had a very small level of cover around £2000 "
" My only concern was the staff very keen to offer you cover options you did not require. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ROBERTO - 13 August 2024
" Great as usual "
" Car had suspension problem "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by KEVIN - 13 August 2024
" Very good hire company "
" Very good hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 12 August 2024
" All excellent "
" Everything went very well - thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 12 August 2024
" Would certainly use again. The fact that all costs were paid upfront a d no pressure was out on me for additional services was great. "
" Really straightforward and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 12 August 2024
" After booking the car I had to change the return airport but was completely unable to pre plan this both Dollar and Auto Europe were terrible "
" See not below "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HUGH - 12 August 2024
" Very easy website to use & collection and drop off was fab. "
" As always Alamo are great! Had an issue at pickup but the staff at Orlando international were brilliant & sorted it very quickly. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 11 August 2024
" Everything dealing with AutoEurope was easy and as expected "
" Due to the global it issue they were still having difficulties and we had a 3 hour wait to collect the car. The counter team we amazing and we saw them taking some criticism but we felt for them professionally trying as hard as they could. However for Dollar it's shameful that a week on they hadn't put alternative processes in place "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by HOWARD - 10 August 2024
" Auto Europe provided the best price for the type of vehicle requested. All communication with them was excellent. "
" The car had a few dents and dings and the paintwork was marked in several places. We took pictures to show that they weren't done by us. The counter staff took a long time to expedite people in front of me in the queue. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DENVER, US - Reviewed by ALESSANDRA - 09 August 2024
" Overall the experience has been great and the drop pff before heading to the airport was fast and efficient. "
" Check in and drop off were fast. Convenient price compared to other companies/website, considering the second driver and full insurance were included in the final price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by CLIVE - 08 August 2024
" I was disappointed to be charged a personal accident insurance of 72.24 USD which I was not told about. I already had this insurance with my own provider. Feel like I was mislead. "
" I was disappointed to be charged a personal accident insurance of 72.24 USD which I was not told about. I already had this insurance with my own provider. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by BRUNNO - 07 August 2024
" I have sent you several emails with no response. I had a terrible experience this time and will likely not use you again. Please refer to my emails to understand the issue. If I don't get an answer soon I will contact BBB "
" Terrible experience "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by PAUL - 06 August 2024
" Would be happy to book a hire car through Auto Europe but would not choose Hertz as the supplier. "
" Car was not available on pick up Staff did not know when hire car would be available. Staff were unhelpful and would carry on scrolling through their personal phone or even carry on eating a burger while customers were trying to ask questions. 2.30 hour wait with no refreshments offered "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by ANTONY - 06 August 2024
" Efficient as always. "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 03 August 2024
" Very good overall - thank you! "
" Very good customer service overall. Would certainly recommend and use again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by STEPHEN - 03 August 2024
" Easy to book. Good prices. Flexible for cancelling. "
" Very quick to pickup at Boston airport. No hard selling of upgrades for insurance, toll pass, fuel etc. The Returns queue was very busy and I was close to exceeding my time, but I got someone to close out my account just in time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAMIAN - 02 August 2024
" Car was not as described, jeep compass or similar was paid for. Jeep renegade much smaller car allocated. "
" Missold roadside recovery and personal accident even though I had purchased additional separate excess insurance "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by LEWIS - 02 August 2024
" As sbove "
" We queued for too long after a long flight and long wait to get thru customs . Was instructed as to where the vehicle was parked in a a large unfamiliar car park with no help to locate it plus no one to check the vehicle over with us to confirm the condition. The following day we noticed a small crack in the windshield. We tried on numerous occasions to contact the numbers on the paperwork to no avail. We ended up sending an email to say that the crack we had discovered had got worse and that we were worried and had been for most of the two weeks. So no! Not impressed "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SEATTLE, US - Reviewed by RICHARD - 02 August 2024
" Excellent stop usa side trying to make money on extras that no one needs but guess that's their tips "
" As above excellent we will hire about 24/9/ for 1 mth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MATTHEW - 02 August 2024
" Very pleased with my experience "
" Very straightforward from start to finish Clear instructions Swift pick up and return Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 02 August 2024
" good "
" long wait otherwise ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by CHRISTOPHER - 02 August 2024
" My experience was ok, the car got us to where we needed to be and back with no problems. Just concerned about the extra payments when picking it up. "
" My experience was ok, car was fine but had a few knocks from previous drivers! I don't understand why I was charged for an extra days rental though when I had already paid for 11 days. Seems a bit corrupt to me. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by SEAN - 31 July 2024
" Easy and painless experience. "
" Efficient pick up and drop off. No issues at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ANTHONY - 31 July 2024
" No complaints at all. All very good. Car almost new!! "
" No complaints at all. All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 31 July 2024
" Decent experience but don't like been ripped off "
" Cost me another £411.70 for some reason on top of the £571.80. We paid to auto Europe didn't expect all that extra. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by HELEN - 31 July 2024
" Auto Europe is a good site for booking rental cars, I've used it before and I'll use it again. "
" Web site easy to navigate. Great car at a good price, no hidden extras. Very easy to book and good follow-up comms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by COURTLAND - 30 July 2024
" Put an 6 only because hertz blamed auto Europe even though my booking specified a 7 passenger mini van so not sure who is a fault but as a customer of both I don't care who is at fault since dealing with both cost me an extra 500! "
" Not sure if it was hertz or auto Europe that messed up but my auto Europe had a confirmed booking for a mini van but hertz told me they only had a 12 person school bus style vehicle which was not an option or I pay an additional 500 to get a large enough suv to take our family and luggage. Such a rip off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 30 July 2024
" Good deal with auto Europe pity about Dollar experience. "
" Extremely long wait at check in, numerous customers having check in were waiting long time for vehicles that were not ready. Complaining customers were being told that a 2-3 hour wait was not unusual. Other car hire company desks had no queues. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ANDREW - 30 July 2024
" Auto Europe were excellent to deal with. As always, the price of the car is important but they provided an excellent service throughout my rental. I was able to speak to someone when I knew I would be late for my car pickup and they reassured me that everything would be ok. Much appreciated. Will hopefully use Auto Europe again next year and will recommend them to my friends and family. Thank you. "
" We arrived late at JFK Airport due to flight delays. Dollar was closed, but thankfully we were redirected to a counter at Hertz. The lady was very helpful and despite the lateness (after 10pm) we received the perfect car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANTHONY - 30 July 2024
" Really happy with autoeurope.... The assistance we received over the phone was great. Thank you. "
" We had a very unpleasant experience with Dollar at Logan Airport. We travelled without an actual credit card which we accept was our error and understood that it was going to mean picking up our rental car was unlikely. However, the member of staff at the counter was incredibly aggressive when we explained the problem and I would like to stress we were calm and polite at all times. We knew the problem was unlikely to be resolved but his manner was very unpleasant and unhelpful. We went to alternative rental car desks to see if there were other options and they were much more understanding and helpful and in the end suggested a solution which we used. I would like to stress that the AutoEurope phone line was great...understanding and helpful which was just what we needed. Dollar were appalling however. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by KEITH - 29 July 2024
" Was a very long queue at the counter that could of been better. "
" The car they gave me had a low presure tyre warning light on for the front drivers side, I'm sure if I had asked they would of changed the car, but I just pumped it up the next day so not a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by BRIAN - 29 July 2024
" Will definitely use auto Europe again made the process very easy. "
" The car I was provided with was dirty, had numerous bumps and scrapes all over it. The marks on the windshield would not wash off which made it difficult with sun reflecting off. Also seemed quite an old car. Fuel economy was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DENVER, US - Reviewed by DEAN - 29 July 2024
" Over charged "
" Everything was great until budget charged me for things they shouldn't have. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ANDREW - 29 July 2024
" Ok "
" Car computer said car needed services plus oil change when picked up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ASIM - 29 July 2024
" When we arrived at JFK, there were no vehicles available. I am therefore seeking a full refund from Auto Europe. "
" When we arrived at JFK, there were no vehicles available. I am therefore seeking a full refund from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by IAIN - 28 July 2024
" No issues with auto Europe, excellent service "
" Car was old and not the cleanest. Given it was full size we struggled to get 3 suitcase in the trunk. We were upsold a tolls package but did not find any toll roads around Boston. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
HYANNIS, US - Reviewed by PETER - 27 July 2024
" Easy to book online, great car and good staff. "
" Easy to collect and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by MARK - 26 July 2024
" Great Service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEVIN - 26 July 2024
" Excellent service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PETER - 26 July 2024
" Poor for the reasons already disclosed. On returning the car there was another huge non moving line at the desk. I put the keys in the black returns box but there was nowhere to hand over the paperwork, they wanted mileage and other details to be provided. I then had an anxious 48 hour wait to see if they would try and bill me for the marks on the car which were already present on pickup. They didn't but I wouldn't use Budget again. Cheapest is not always best! "
" Not very impressed to be honest for the following reasons. 1 - 75 minute wait in line to collect the car from Melbourne Airport Budget desk. Not ideal after an 8 hour flight with a special needs family member. 2 - Only 2 staff manning desks which is silly when they know 2 TUI flights are coming in and TUI do a lot of business with Budget 3 - It was only when the mood got a bit fractious that the "Manager" came out to help process customers as well. he served me and was good but the damage was done. 4 - The car was covered in dents and rub marks through the paint but it was impossible to go back in and report this due to the queue. 5 - The air con was quite poor, def needed a re gas. 6 - Another regular customer in the queue told me it was always like this to pick up a vehicle at this desk. 7 - I will use you guys again but go back to Alamo! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ATLANTA, US - Reviewed by RICHARD - 26 July 2024
" Good value until unexpected Dollar charges are added after drop off. "
" After dropping off the car, dollar charged us nearly £150 for charges we were not aware of. We cannot now get a response from them having contacted them 5 days ago. A terrible company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ELIJAH - 25 July 2024
" Unhappy with. Budget staff. "
" I was charged for a full tank of petrol and full set of tolls when I had been advised by the team at Orlando pick up that I would only be charged if I left less than a full tank and for when I use the tolls. I filled the tank completely and only used toll roads on few days of the rental. I seem to have been misinformed or deceived. I'm very unhappy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BUFFALO, US - Reviewed by KHALID - 24 July 2024
" AutoExurope is fine but no accident help or helpline instead just a reference tro notify renting company! "
" Pickup was quick, offered car upgrade to SUV turns out to be a small SUV which is smaller then a full size car I paid for. What's worse the breaks on the car were terrible, unsafe and darn a right dangerous! I had to get the car changed after I realised on route down to NYC, thankfully Hertz Hickville changed the car which better but still with dodgy brakes "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by RICHARD - 24 July 2024
" I absolutely hate being charged for something I know nothing about "
" I dropped off the car and at no time was I told that I would be charged extra. I have been charged $62.33 and have no idea why? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by REBEKAH - 24 July 2024
" n/a "
" not sure why the price was so different between other sites and AutoEurope.co.uk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALLEJO, US - Reviewed by MARY MEGAN - 23 July 2024
" all fine "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by FLORIN - 23 July 2024
" Highly recommend Alamo. Easy and efficient. Would definitely hire a car from them again. "
" Fantastic car experience of our first time driving in America. Your staff member Peter was excellent when we picked the keys up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by IAN - 23 July 2024
" Excellent set. Excellent value. Very efficient process. "
" Drop off staff very abrupt/rude Car not clean inside . Lots of external bodywork damage. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GROTON, US - Reviewed by ANGELO - 23 July 2024
" No issues with this rental. "
" Generally very good experience. No issues. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DETROIT, US - Reviewed by PAMELA - 23 July 2024
" See above. "
" Very professional staff. Car exactly to the specification ordered. Efficient processing. Answered questions about car. Loved the car. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SUSAN - 22 July 2024
" Always use Auto Europe for car hire abroad as they have good offers and the whole process is hassle free and professional "
" Staff were friendly, the pick up time was easy as he helped with the online completion but the car we had was badly scratched with a few dents, not a lot of choice for what we ordered "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW ORLEANS, US - Reviewed by JACK - 22 July 2024
" As above "
" I think I paid for fuel twice-once at start of rental and also at the end-my car broke down midway in the rental and I had to leave one car with half a tank and I also left the second car with half a tank at the end of the rental-I feel like I lost out somehow "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by IBRAHIM - 22 July 2024
" Otherwise booking through autoeurope was great and good price. Would recommend "
" They could have been better, a bit abrupt and tried selling extra products. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ALAN BROOKMAN - 22 July 2024
" Excellent "
" Helpfull at counter "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 21 July 2024
" Renting was easy with the best range and price I could find. They communicated well, advising me of local regulations I should be aware of etc and reminders before my trip. Pick up, using the voucher was a lot easier than I expected. I will definitely use in future! "
" Renting with Dollar was fuss-free. The desk was in airport and easy to find with just a short walk to collect the vehicle. The car was ready to drive immediately. Return was super easy with the return point well signposted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 19 July 2024
" same as q3 "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 19 July 2024
" As answer to question 3. "
" Everything regarding the booking went fast and efficiently. No line at Herz desk so collected car after just a few minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 18 July 2024
" As above "
" I was charged for a tank of fuel without my knowledge at pick up point was not given the option of return full as described on my voucher I felt like I'd been conned by dollar desk staff just asked me to input card for holding deposit no mention of taking for tank of fuel at their rates shamefull "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by KEITH - 18 July 2024
" Nothing further to add "
" Good all round service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DENVER, US - Reviewed by ANDREW - 18 July 2024
" I was pleasantly surprised by the cost of the hire. "
" Efficient pleasant experience. Good car and presented very clean and at top end of expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 18 July 2024
" Think twice before using dollar again "
" Did not have the class of car booked, got tired of waiting and agreed to take a lower car as all they had... It was battered, engine light on, other dash warning lights on too, refused it and finally took an suv instead, they told me to bring back empty, 10 days later I forgot and filled it up, told them when I returned and they just shrugged there shoulders, nothing they can do. Thanks dollar!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MIAMI, US - Reviewed by ANTHONY - 18 July 2024
" Spoiled my the unwarranted invoice "
" They have charged me for services not requested and not required with no easy way to query their invoice other than to sit for more than 1.5 hrs on the phone waiting. Gave up in the end and emailed... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FIONA - 17 July 2024
" Auto europe should be in regular cont@ct with suppliers and assess whther there are any problems at sites and fhis should be communicated "
" We arrived to collect the car no7 in queue, after approx 90mins in queue made to the counter to be told they had no cars on site and would have to get cars from elsewhere another 1hr passed and the only car they offered us was a downgrade from the booking, also the bags did not fit and had to put one on the backseat, did not go back to argue rhe point due the lengthy delays and staff not courtesy. The vehicle had not been washed or hoovered either so not a good experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by JASON - 17 July 2024
" As above "
" Car was good. Queue in airport to pick up car was much too long; well over an hour. Was only one staff member for a big queue. Also the return to Hertz wasn't too clear; where to drive into. There was no one around to ask. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by SEBASTIAN - 17 July 2024
" Good experience with Auto Europe, but you need to put pressure on your provider (Hertz) to be more professional as they let the experience down. "
" Real issue with the collection. We'd booked a Tahoe or similar and the counter staff kept telling us the booking codes didn't align and we'd have to have a Nissan Pathfinder, which wouldn't be big enough for our requirements. Had to make a major point about contact law and they eventually rescinded and found a Tahoe for us. Have heard similar stories about Dulles rentals. So my experience is the counter staff are not very reputable or trustworthy. They also pushed to include tolls for a daily charge knowing we were unlikely to be using toll roads. Fortunately our local knowledge allowed us to push back. Condition of vehicle was fine and the return experience was good "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAEME - 17 July 2024
" Great site, super value. "
" Fast, friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by RAKESH - 16 July 2024
" I would use Dollar again, as overall the car was to my satisfaction. "
" Noticed the inside of the car still had smudge marks on the back passenger window. The drivers foot mat had worn away in a certain area, thereby getting your right foot stuck a bit when driving. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PETER - 16 July 2024
" I have used Dollar over several years and they are better than most of the competitors. The frustration is the long wait after coming off a 8/9 hour flight if the process could be speeded up it would greatly appreciated. "
" Vehicle had a high mileage but did the job. Windscreen had a couple of chips on it which concerned me. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by STEVEN - 16 July 2024
" Booking process also problematic...can't leave a credit card to speed up process "
" Waited an hour in line in a dirty office then staff pretty clueless (everybody complaining) and car had a dent on the trunk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by ERIC - 16 July 2024
" ii have rented a lot of cars with autoeurope but going forward i shall think twice before using this service as you should not be partnering with companies that are not fit for the purpose I will be in touch shortly regarding refund of spurious extra charges and compensation "
" worst ever rental experience 2 hour queue to get to Budget counter did not get the make and model I paid for totally ripped off with $300 of extra charges that were not properly explained or needed "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by MATTHEW - 15 July 2024
" Autoeurope are consistently excellent, I wouldn't consider using any other company to book car rental now. "
" The counter staff were super helpful and efficient, once at the car collection point Of the three mustang convertibles available only one wasn't scratched or dented. The car we got was fine though and saw us through three weeks and 7000 miles without any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by MARC - 15 July 2024
" Any Auto Europe customers of Avis at LAX should be alert to additional services (e.g. RSN roadside assistance) being added to their bill without asking the customer first whether they want them. "
" On returning the car I was surprised to find Avis retained $98.72 on my deposit for a RSN service (roadside assistance) which I did not ask for at pick up, and it was not made clear it was being added to my bill. I am now in dispute with Avis trying to seek a refund. It is unacceptable in my view to add an optional charge to the bill without discussing it with the customer first. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MELBOURNE FL, US - Reviewed by GARRY - 15 July 2024
" First class "
" Use Alamo every year as they don't try to overly push extras. What you pay is generally what you get. Never had any complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JONATHAN - 15 July 2024
" Over fantastic experience no attempts to up sell got my information and got me on my way. "
" Excellent counter staff and manager who helped us was very accommodating. Their option to complete address/DL info before was extremely handy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DARREN - 14 July 2024
" Customer service very poor when tried to add details of my special needs son needs "
" Needed a second member of staff at collection as long wait, though very quick when got to front of line "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by ALAN - 13 July 2024
" Everything done as promised. "
" Vehicle provided was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by SHAUN - 12 July 2024
" I have used auto europe since the dreaded covid ! twice a year and would recommend as trouble free "
" The pick up was as usual the staff tried to sell you the extras which took longer as they didn't take no for an answer even after we told them we had already got the breakdown recovery they still wanted you to buy theirs apart from this it went well "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEVEN - 12 July 2024
" Appalling "
" You have taken payment twice I've emailed and tried phoning and you haven't replied "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by LAURA - 12 July 2024
" great service and price "
" fantastic service. as we had checked in before arrival we had paperwork and collected car at garage in less than 5 minutes. counter staff were superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DEREK - 12 July 2024
" Auto Europe were great to book with. "
" I was charged $375 for extras that I was never asked if I wanted or was told they had added them when I ask what the $375 was I was told it was a security deposit and would be refunded to my card. I signed the agreement without reading every word . So please be careful and double check before you sign any agreement. Not a trustworthy company "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MELBOURNE FL, US - Reviewed by ANDREW - 12 July 2024
" It was a great rental and a fantastic experience on holiday "
" The staff were incredibly helpful in the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 11 July 2024
" Great suv with easy pick up and drop off "
" Very easy to deal with "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by MARC-DANIEL - 11 July 2024
" Car was ok - not given a choice, drop off easy Partner for europcar (fox rentals) very low rent "
" Slow partner agency had to take video of the vehicle myself "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ANDREW - 10 July 2024
" Good proce and coverage "
" Happy with the app "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HERIBERTO - 09 July 2024
" Overall, it felt like a rip off experience. "
" I was charged unexpected costs such as child seat and concession fee recovery. The former (child seat) was expected to be included in my pre-paid booking since I had specified it. The latter was unclear to me -- the counter lady told me "that's what my system charges and can't change it". In addition to that, the car I got did not have a navigation system. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by STEPHEN - 09 July 2024
" Please see above comments. "
" Everything was fine but thought it was a bit mean taking out the as card so sat nav could not be used. Other hire cars all provided satnav without charge. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TRACIE - 09 July 2024
" Quick & easy booking process, we love auto Europe because of the ability to adjust our booking to get the lowest price possible, we always feel secure booking through you & like knowing everything is included and transparent "
" Quick & pleasant service from friendly staff, great choice of vehicles at the airport, all clean and well maintained. Very happy & will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by ANTONY - 09 July 2024
" Nothing to add "
" It felt like all Dollar wanted to do was upsell "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by IAN CHARLES - 09 July 2024
" overall - car was good; although did have to upgrade on pick up. D "
" pick up process very slow - nearly an hour wait in queue. Had to upgrade further as car did not have GPS. Car was very good - no complaints. Drop off was slow and unorganised. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 09 July 2024
" All very good "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ANCHORAGE, US - Reviewed by PETER - 08 July 2024
" Great service provider. "
" The service provided by this company was excellent in all aspects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DUNCAN - 08 July 2024
" All went to plan "
" All went to plan "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DAVID - 06 July 2024
" As above. "
" The only bad thing the paperwork I was given only showed I had the car fir 30 days not 41 days. After trying to get through to them on the phone for 1 1/2 hours they said a new one would be sent to me after 30 days. They could only cover 30 days at a time. This was not advised at the time when I picked the car up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 05 July 2024
" Easy to compare suppliers. Very easy to modify reservation. Competitive prices. Always use... Europe or USA "
" Use often at LAX. Frequent shuttles to Alamo. Easy efficient pick up Like being able to pick a car of my choice from relevant section "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CAROL - 05 July 2024
" Easy to use website with very reasonable prices. "
" From pickup to drop off the whole process was easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by PETER - 05 July 2024
" The booking system was fine, I had a strange message from your selves regarding possibly not being able to use American Express or a debit card. I had no issues using both. "
" The car I was given had 30000+ miles. 1 hour after picking the car up the service light came on. There was no screen wash and when first used smeared the windscreen. The next day the car had lost pressure in a tyre which I attended to the next day the tyre was flat. There was no Budget office with 100 miles of where I stayed in N. Carolina, I took the car to a tyre repair and was advised the tyre was bald and illegal (with a nail in it). The tyre was replaced and I await to see if I get my $178 refunded. (This was agreed with Budget before replacing). Nobody at Budget appears concerned that the tyre was bald. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by MARTIN - 05 July 2024
" Fantistic "
" The Staff & Service was brilliant even when we had a problem the service with excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by LESLIE - 05 July 2024
" Nothing to add. "
" The first car we were offered was covered in dents and scratches. The second was less badly damaged but still poor for a nearly new car. When handing back the car, Budget tried to add $177 to my bill , I think for insurance which I didn't ask for or agree to. After some discussion, they waived the charge. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SALT LAKE CITY, US - Reviewed by KEVIN - 04 July 2024
" Summary...very long wait in a queue on collection Low spec vehicle for the price No satnav included (enterprise includes this at no charge) Additional one way fee charged ( enterprise did not make a one way fee charge) Avis were poor value and poor service compared to enterprise . "
" on collection,a one hour wait in a queue because only 1 member of staff on the desk very poor.Poorly spec'd car ,no satnav.Prior to this rental I hired a car from Enterprise which was a better vehicle ,fully spec'd and had satnav at no additional cost.In addition I was charged a one way fee of $100 for dropping off at a different location than collection point. Enterprise did not charge me a one way fee and the 2 weeks rental was cheaper.Hence my low ratings for Avis.Very poor service and low spec vehicle for a higher rental cost. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOSTON, US - Reviewed by JOHN - 03 July 2024
" Very good deal "
" Efficient, friendly and good value "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JACK - 03 July 2024
" Friendly and efficient service. The vehicle was almost new and a step up from what we expected. Great courtesy transfer from the drop off location to our terminal by an extremely helpful driver "
" The pick up and drop off were efficient, friendly and stress free. The courtesy drop off to our terminal was an unexpected bonus. My only small complaint would be the cost of the electronic Toll Transponder which cost an additional £149.90 plus taxes. As we didn't use many tolls it was an added expense we could have done without. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by IAN - 03 July 2024
" Car wasn't ready but I received an upgrade so that was ok "
" There should have bern more than one person processing customers The transfer bus was beyond full with people standing and I think unsafe "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by ROBERT - 03 July 2024
" I paid an additional fee for Premium service and when I picked up the car I was told I had not paid. Auto Europe has not refunded the charge yet. "
" Counter staff pretty offhand and unfriendly. Refused to sort out problem with booking. Would not recommend. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by SANDEEP - 02 July 2024
" Easy to book, competitive pricing. Will use again. "
" Alamo always comes up trumps. Skip the ques is an excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HARTFORD, US - Reviewed by RAYMOND - 02 July 2024
" Faultless "
" Perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SERGIO - 02 July 2024
" The vehicle was a 6yrs old Nissan Rogue with an engine that was slower than that of an e-bike. In addition, I was tricked into purchasing pre-paid fuel at pick up moment without being told that I was paying for the full tank regardles from whether or not I was going to return the car with a full, half or empty tank. In fact, I was told I was paying the fuel $4.64 per gallon, thus implying that I was pre-paying the full tank but will only be charged for the gallons they actually filled the tank with. Very cheecky! Don"t think will use dollar again but given that they share staff with multiple car rental brands, I assume this is a very typical American "way of behaving" by tricking clients into buying services without being fully informed. "
" The vehicle was a 6yrs old Nissan Rogue with an engine that was slower than that of an e-bike. In addition, I was tricked into purchasing pre-paid fuel at pick up moment without being told that I was paying for the full tank regardles from whether or not I was going to return the car with a full, half or empty tank. In fact, I was told I was paying the fuel $4.64 per gallon, thus implying that I was pre-paying the full tank but will only be charged for the gallons they actually filled the tank with. Very cheecky! Don"t think will use dollar again but given that they share staff with multiple car rental brands, I assume this is a very typical American "way of behaving" by tricking clients into buying services without being fully informed. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MELBOURNE FL, US - Reviewed by STEPHEN - 01 July 2024
" Auto Europe is our preferred choice for car rental. First time had negative experience. Not a reflection on Auto Europe purely Budget/Avis felt over charged for a mid size car. Paid for premium! "
" Did not get premium car. Rude, agressive assistant. Damaged car. Will never choose Budget again! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WILLISTON, US - Reviewed by JEREMY - 01 July 2024
" It all went really well, except for the point raised above about the lack of a GPS system. "
" The booking process and the inclusion of all US insurance requirements were first class. On arrival at Williston, the receptionist wasn't quite sure about this type of arrangement i.e. pre-booking a US rental from europe, however she dealt with it very well. We collected the car and had driven it for a number of miles before we realised that it did not have a GPS system, even though the inclusion of this facility was one of the reasons we chose this particular car, so that was somewhat disappointing. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 01 July 2024
" Seamless again "
" Vey quick and efficient, with a good selection of clean and newish cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DEBBIE - 01 July 2024
" I always use Auto Europe. Simple to book and amend if need to. "
" I always try to book Alamo. They are the best. Standard of vehicles is better than competitors and staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRESNO, US - Reviewed by BEN - 30 June 2024
" The inability to make changes to reservations after they are placed is severely lacking. I simply wanted to change drop off location to the same location I picked up. "
" My Ford Edge was not in good condition; it consistently veered to the left, had intermittent starting issues, and the main display screen often failed to activate upon starting the vehicle. This required frequent resets to use the navigation system or stereo. Additionally, there was a noise at higher speeds that suggested a loose panel underneath the car. Overall, the quality of the vehicle was below expectations. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by STEPHEN - 30 June 2024
" Overall good "
" At this location very good no hassle to buy extras for once "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by FRANCOIS - 30 June 2024
" Not great, car not road worthy "
" No windscreen liquid Windscreen smudged Back right tyre not inflated Engine warning sign on "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by COLIN - 29 June 2024
" Great value for money with booking process straightforward, even when I modified rental a week or so before trip "
" Counter staff were most helpful and thorough. Car was well presented other than windscreen inside, it was filthy and after picking the car up I was driving west and found it difficult to see until sunset. Had to clean window once I reached my destination "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 29 June 2024
" Will always use "
" Fantastic experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by SIMON - 29 June 2024
" An EV vehicle for car rental is very limiting and I would not recommend it. Most Chargers do not accept UK contactless and you are forced to download apps on your phone. However being from the UK you cannot install these apps if not resident in the USA making it almost impossible to charge the vehicle. "
" Counter staff explained that although I had booked an Intermidiate SUV via AutoEurope they said it was booked as an EV. I explained that I would prefer a gas vehicle, they said they could upgrade me for a total of $40 to which I agreed. When the process had gone through I noticed that it was in fact $40 per day for the 7 day period, not $40 in total. I declined the upgrade as I was mis-sold this by the counter staff. An EV vehicle for car rental is very limiting and I would not recommend it. Most Chargers do not accept UK contactless and you are forced to download apps on your phone. However being from the UK you cannot install these apps if not resident in the USA making it almost impossible to charge the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by USHER - 28 June 2024
" bad "
" from the waiting time to collect till the drop off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEVE - 28 June 2024
" Because of the speed of the service and lack of sales push I would recommend and look to return myself. "
" The vehicle was clean and ready for collection we were quickly on our way. This process seems to have improved quite a bit over the years. Unfortunately the vehicle did have some issues. The tyre inflation was incorrect as noted by the vehicle system. Occasionally the vehicle got stuck in a low gear. Both faults shared with drop off staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by DONALD - 27 June 2024
" Was fortunate to be first in line !!! "
" Was offered express pickup by email multiple times by Budgetr . Spent ages trying to get it on line only to find out that they don't allow that service with Auto Europe bookings. Seems crazy to me! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 27 June 2024
" Good price "
" Quick efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANDREW - 27 June 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by PAVEL - 27 June 2024
" Great service, most efficient for my experience to rent a car in USA "
" Good service, reasonable price, new car - everything was perfect "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DALLAS, US - Reviewed by DANIEL - 26 June 2024
" None "
" Was made to wait for 2 hours when collecting the vehicle as they didn't have any cars ready. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOSTON, US - Reviewed by RAYMOND - 26 June 2024
" The car had almost 50,000 miles use and whilst I did not experience any issues this more milage than I typically feel comfortable with. "
" It was fairly easy although as always I ended up paying for things it did not recall asking for. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by ROBERT - 26 June 2024
" Fully kept updated by auto Europe and quality of car from Dollar excellent. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 26 June 2024
" This is the second time we've booked a car through Auto Europe and have been extremely satisfied on both occasions, "
" The staff at the check-in desk were a little brusque, but very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JASON MICHAEL - 26 June 2024
" Auto Europe was very efficient from beginning to end. Answered any phone questions immediately "
" Took a long time to collect vehicle as only one person on duty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 25 June 2024
" As above. "
" I have no negative comments or experiences. Everything was easy and flowed easy except for the queue at the reception desk which was beyond the control of staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GLEN - 25 June 2024
" Have found Auto Europe to be most efficient and most cost effective. "
" Used Dollar Express at SFO only to find out car was in the Hertz area of the Rental Car Centre; don't really understand why. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by PAUL - 25 June 2024
" As above "
" All good, had a problem with my hire car in the Alamo pick up building and they changed the car in a blink, with out any delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by SUSAN - 25 June 2024
" Easy booking and price promise was met "
" Waited a while at pick up as only 2 operators. Didn't have car booked but given equivalent and no hard sell for extras "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 24 June 2024
" I checked lots of car rental options before ordering, and the cost and insurance cover provided by Auto Europe were the best by some distance. "
" Pretty average overall. I fell for the full to empty offer and returned the car with a half tank of paid for fuel. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by STEPHEN - 24 June 2024
" Have used your site for a number if years and found it easy to use and very competitive. Have recommended to others when they require to hire abroad. "
" Counter staff were friendly but tried to charge me for adding driver when it was already included. Advised staff that i also prepaid for tank of fuel and was advised to return empty. Returning vehicle was a key drop off only and upon arriving back in UK received a receipt with fuel charge added. Tried to query this but budget in USA is phone call only which means additional cost to me to sort this out. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by ALAN - 23 June 2024
" Good value from Auto Europe. I have used them on several occasions and likely will do so in the future. "
" Very friendly customer service advisor. Easy pick up of car. Car was very clean and ample size. Only gripe is that in an almost new car there is no sat-nav. Easy to drop off at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 23 June 2024
" Na "
" Unaware at time of pick-up, that a vehicle breakdown recovery charge of over 200 dollars was made to my credit card. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 23 June 2024
" Freedom to select the car you fancy "
" Simple to pick car up without any fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DALE - 23 June 2024
" No issues with auto Europe - used many times. Thrifty have been very disappointing and would not use dollar/Thrifty again. "
" This is the email I have sent to Thrifty: I have recently hired a car from you from 5th June and Returned 19th June- this being the first time I have specifically been told which car I needed to have when normally i have always been given an area to pick one from. I then was charged $528 on credit card being informed $400 was deposit and the rest for the car seat hire. Once I got the car to the villa I notice the car key had DAMAGED in red writing. Upon expecting the car I had notice multiple scratches, dents and a big scuff on the rear bumper. After trying to call Dollar 5 times with no success I gave up. I then proceeded to look at my paperwork and on the receipt notice a premium road service charged at $9.99 per day to a total of $139.66! I have driven in Florida multiple times and simply would not have agreed to this charge ( neither did I sign anything to say so!) the person who I dealt with clearly tried to pull a fast one assuming I was a first time tourist and wouldn't know the difference!! When I returned the car I spoke to a guy who who was very helpful and explained just to go down to the counter and then will assist and remove. I then went down and spoke to another helpful lady who asked me if I signed a piece of paper ( and showed me ) and explained I hadn't. She then explained she needed her team leader to help. I approached Alina and explained the issue - the first the she said was - you will not be getting a refund today, passed me her mobile phone ( not very professional) with a picture for this email - she ripped off my receipt and proceeded to say bye, no apologies or anything. I am requesting the premium road service to be refunded with immediate effect and I want 50% of the car hire also refunded as I did not pay for a damaged car, the car also had key sense on it which meant I couldn't control half of the items in the car and had a limiter on the volume of radio and no control of parking sensors etc. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ROBERT - 22 June 2024
" Very good service in the uk and abroad no complaints "
" I've used auto europe on many occasions has always been very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEVE - 22 June 2024
" Previous customer "
" No washer fluid, tyre pressures all different by varying degrees, up to 8 psi. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by IAN - 21 June 2024
" Happy to keep on using this company ,always able to help "
" We were charged at the airport for stuff we did not ask for so felt we were ripped off from the counter agent .we are still trying to resolve this but finding it very hard to get replys "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by JACOB - 21 June 2024
" As above "
" The only complaint I have is that when I went to collect the vehicle they only had one member of staff and I had to wait about 50 minutes in a queue till I got served Not really exceptable they should have more staff "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CRAIG - 19 June 2024
" Have nothing but praise for the service I received throughout this hire.. from an easy booking to to a smooth and seamless pick up "
" Very friendly staff from pick up to drop off.. quick and easy process.. lovely clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLESTON SC, US - Reviewed by PAULINE - 19 June 2024
" Excellent service "
" Easy booking. Friendly staff at collection and nice vehicle. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW HAVEN, US - Reviewed by EITHNE - 19 June 2024
" Found the whole pick up and replacement very stressful as our no phones didn't work in USA and also sat nav couldn't work as we needed a phone to work it "
" The car we ordered was not available so we were asked to take a huge luxury car which we did not want We were then offered a dirty Malibu and then a jeep with an open back Eventually they got us the car we asked for but it was 4 years old with 80 k of mike's on it and full of dints and scores After driving a few miles it developed tire problems and eventually had to be replaced The replacement was a much better car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by MARK - 19 June 2024
" Always recommend auto Europe due to price and service "
" Very smooth and quick pick up point car all clean and ideal for our vacation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOSEPH - 19 June 2024
" As above "
" The lady at the Counter was less than friendly, bordering on surly ! In fact all the staff that afternoon seemed quite unhappy- perhaps some team building / customer service training would be of benefit? She signed her name with a smiley face - which seemed strange following our interaction with her Drop off guy in garage who collected the car was absolutely lovely "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PHILIP - 19 June 2024
" See above "
" Perfect experience. We even got a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RAWINDAR - 18 June 2024
" We were pleased that Auto Europe offered us a complete NO EXCESS package which also included Breakdown cover. The breakdown cover was extra but it was far cheaper to get it through Auto Europe then at the counters. "
" We frequently use Alamo for our car rental when we travel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 18 June 2024
" Auto Europe were the cheapest at the time of my booking. Everything online was simple enough "
" Arrived at dollar counter that is shared with other car hire companies... waited 20 minutes as only 2 members processing bookings. Not just dollar bookings but other companies so that was a bit confusing at first. the car was in good condition but having used dollar before it did have high mileage. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by GERARD - 18 June 2024
" The guy on the counter in USA was very helpful. Overall a great customer experiance "
" Excellent straight forward process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ERIC - 18 June 2024
" My contact with Auto Europe was good and I hope to use them again in the future. The inter action with Budget was anything but good and I wouldn't use them again. "
" We tried to complete the Fast-Track Pass prior to going to Florida but it didn't work properly. We were told by Budget UK to not bother as the form was unreliable and to sort it out when we got to Florida. As it turned out upon arrival in Florida there were only 2 people working and everyone awaiting to collect their vehicle had to wait at least an hour. After being back for 7 days I am still awaiting the return of my $250 deposit, minus the cost of 2 toll roads. It appeared to me that Budget need to sort out their service at Melbourne Airport. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by MARK - 18 June 2024
" No issues and no challenges by the supplier "
" Vast improvement from previous years, with a nearly new fleet and a wide selection to choose from "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 18 June 2024
" Would definitely use them again. "
" Alamo is simply quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by BIMAL - 18 June 2024
" As above "
" When I got to the counter the lady scared me into buying the toll fee per day and as you will see I never got anywhere near that amount so I feel I was conned into buying an extra which was not needed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MARTIN - 17 June 2024
" None "
" Check in via app not possible. However, desk clerk really friendly. Drop off ok if somewhat detached operator. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 17 June 2024
" It was all very straight forward and there were no issues with the rental. How any issues would have been dealt with I therefore can't say. "
" Very good. There were no issues with the rental and Larry, who dealt with us at the collection desk, was absolutely excellent - a great guy and great representative of the company. Credit to him. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 17 June 2024
" On the whole dollar dealt with the car handover, quite painlessly ,but would have liked a choice of vehicles. Return was nice and easy. "
" Counter staff were good and didn't try to sell me any extras I didn't need. The car however was quite old, more than 60,000 miles on the clock, with panels hanging off the seat adjustment and a few dents. Also I found out there was no water inthe washer bottle. It did the job but was a bit of a gas guzzler, and was surprised you normally get a choice of cars, but I was allocated just the one. Return was nice and easy. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NASHVILLE, US - Reviewed by MARK - 17 June 2024
" All the information they need had already been submitted so collection was a look at driving licence and a credit card and we were on our way in minutes. "
" Very easy process and no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PHILIP - 17 June 2024
" No problems with car, just the drop-off point could be improved. "
" Had to queue and wait for car at the start of the hire. Drop off point was not easy to find in the terminal building, needs signs. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MALCOLM - 16 June 2024
" Good price compared to other rental providers. All was straight forward form start to finish "
" Used self service booth it was quicker than waiting in line Picked car up and was out of airport about 35 mins after landing. Return of car was done in minutes "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by PHILIP - 15 June 2024
" The lady I initially dealt with seemed not to know what she was doing, but once I was handed on the paperwork was completed professionally. I find that the rental companies in major cities are not particularly friendly or welcoming and this was no exception. "
" Trouble free collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEWART - 15 June 2024
" Was slightly nervous as we have never used Auto Europe before. We were attracted by the very attractive prices and will certainly us again "
" The whole thing from picking up to dropping off went very smoothly for us. They did not have the vehicle class we requested so we were given a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by SEAN - 15 June 2024
" always great service "
" Car was a bit grubby inside could have done with a vacuum "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DAVID - 14 June 2024
" Ease of booking price was good and Alamo u can't fault them "
" Great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by KEITH - 14 June 2024
" Given a car bigger than I had ordered, very happy. Good service all round "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 14 June 2024
" As above ,no problems at all , a little vague on whether we would be charged for toll roads but that's about it. "
" Very smooth ,no problems at all ,car was a 4x4 with latest sat nav it came in very handy around Boston and the other places we visited , could not fault the service we got from Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 14 June 2024
" Very good value and very efficient service. "
" Very efficient pickup service, car exactly as expected and in very good condition. No hassle trying to sell additional products. Return process simple and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MICHAEL - 14 June 2024
" Autoeurope are always one the most competitively priced and so easy to use "
" I could not use the pre arrival link they sent me as uploading my card details would not work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CARL - 13 June 2024
" Overall good except for the vehicle "
" Didn't give us the family the car we rented wanted a ford explorer and they give us a chevrolet traverse which had no satnav but the ford does that's why we wanted a ford "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 13 June 2024
" Efficient, courteous and stress free "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DESMOND - 13 June 2024
" Great value for money, lovely new car, efficient pick up and drop off "
" Great value for money, lovely new car, efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 12 June 2024
" Easy to use. Good pricing. "
" No fuss. Easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DENNIS - 12 June 2024
" Went very smoothly "
" Was very easy experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MICHAEL - 12 June 2024
" Very efficient and effective. "
" Pick up of actual vehicle confusing as we were taken to vehicle another family decided they wanted it! We were upgraded as a result. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 11 June 2024
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 11 June 2024
" Good company, but watch your prices as they are creeping up....I know it's fashionable to charge your loyal customers considerably more than you need to, but they will realise as I did and book elsewhere....don't charge more just because you can! "
" Good, if not a little long winded checking in as the manager at Boston Airport asked me to use the automative check in (which was a lot slower than going to the counter, of which you did not have enough staff, considering it was Memorial Weekend. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by GIUSEPPE - 11 June 2024
" Very happy "
" Prompt and helpful service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by RICHARD - 11 June 2024
" ljshlfvkahd/;ihbv'aioehb "
" Collection was easy although no choice of car was offered. Car windscreens were not clean and the wiper blades were almost life expired. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 11 June 2024
" Rental went well. Nice car, gave us a choice of two. "
" All went well with rental, no problem with car, but on return we requested a trolley for luggage, which never came. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOSEPH - 10 June 2024
" No hassle on pick up and very fast when returning the car. Hassle free and stress free. I'm a returning customer and will keep using this company for future car hires. "
" Quick and easy as I preregistered online before picking the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ROBERT - 10 June 2024
" OK. "
" Very good in New York and drop off in Atlanta except for all the building work at Atlanta airport. Had to drop off at new location off the airport and the rail link back to departures wasn't working. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 10 June 2024
" Have raised a claim will see what happens. "
" Booked a gold package with 3 additional drivers and a tank of fuel. At counter told it was one driver and no fuel. After lengthy discussion was given an additional driver and fuel . A poor start to the trip and then a terrible wheel vibration once you got to 58 mph meant I had to do a swap out with a 60 mile round trip "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MELBOURNE FL, US - Reviewed by SCOTT - 10 June 2024
" The overall experience was excellent. Collection of the car at Melbourne airport was very quick and hassle free. Likewise when returning the car I never even had to go to the desk inside the terminal, a budget employee took the keys from me in the parking lot and she would sort everything out "
" Excellent, quick and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JAMES - 09 June 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SRUJAN - 09 June 2024
" Cheapest on the market "
" The choice of cars in the range I had selected was very low with only 3 cars available. However they were able to give me an alternative option. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 09 June 2024
" Perfect check in and drop off. "
" Perfect check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOZEMAN, US - Reviewed by PHILIP - 08 June 2024
" Very happy with the efficient service. Even offered a choice of vehicle. Very impressed I had two experiences with Alamo on my trip. Both positive. Just small things, attention to detail and friendly interaction makes a difference "
" Fast and efficient service. Nice car. Great car rental experience (which isn't always the case!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by PHILIP - 08 June 2024
" I have had 2 interactions with Alamo on my trip. Both positive. Impressied. "
" Only downside was waiting 40 minutes for a car to become available. Upon returning the vehicle a $20 refund was given which will probably come to autoeurope. Hopefully it will eventually come to me! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 08 June 2024
" As ever Auto Europe were great. Dollar staff at the pick up were rubbish. Charged me for things they didn't tell me about. Very disappointed. "
" The pick up staff were incompetent would not recommend on that basis "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SIMON - 07 June 2024
" See above. "
" It was all very straight-forward, speedy and smooth, as well as competitively priced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 07 June 2024
" Booking went well experience at Florida not so much "
" Not happy with the pushy nature of counter staff need to get the full to empty option signed up too Which being a sucker signing up to it even knowing it was going to be more expensive Still doesn't make me feel any better "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by RONALD - 07 June 2024
" Not too sure about Dollar as the employee was not too pleasant. Will probably use Alamo next time. "
" We had the full insurance package but the employee tried to sell us extra cover which was declined. There was no choice of car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by CATHERINE - 06 June 2024
" You found a competitive price and communication was clear and frequent. However your supplier (Avis) in my opinion badly let you down in terms of the quality of vehicle and the in my opinion covert upselling at the desk. "
" The car condition was below expectations and approaching 60K miles so the service light was constantly notifying the driver. The carpet was worn and the seats stained. I picked the rental car up early and was upsold into purchasing an extra day - it would be preferable if the Avis representative could consider visitor's journeys, time differences and generally feeling dazed and not try and offer upgrades without stating upfront that there is an extra charge instead of giving in my opinion the 'complementary upgrade' impression. Incidentally I returned the car well before my original date of return so I hope the additional day I was persuaded into accepting was removed from my charges? Difficult to see on the invoice - which could be made clearer for the hirer! Finally, I completed in advance paperwork to facilitate a smooth pick up, but it took an hour of waiting in a queue post 11 h flight to get to the desk to pick the car up. I've never had to wait so long! It was holiday weekend so consider more staff at these fixed dates! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MELBOURNE FL, US - Reviewed by JOHN - 06 June 2024
" Great value "
" Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by JAMES - 05 June 2024
" Generally good value, but car condition could have been better "
" Car had cigarette smell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HARTFORD, US - Reviewed by RICHARD - 05 June 2024
" Apart from satnav episode, very happy with overall service "
" Very satisfied with overall experience. However, the changeover back at the airport was rushed as usual, and we realised when we arrived home that we had left our satnav in the car. No response yet from Alamo requesting return of said satnav! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARTIN - 05 June 2024
" Booking was good, although do not seem as competitive as you used to be "
" Car was a bit tatty in terms of cleanliness and dents, but other than that it was a good car and exactly what type we wanted "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by HILARY - 05 June 2024
" Easy to cancel "
" Best price "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SALT LAKE CITY, US - Reviewed by PETER - 04 June 2024
" All great "
" Great service from collection to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DON - 04 June 2024
" Auto Europe is the first port of call every time we travel abroad to rent a car. Always professional, helpful and competitive. "
" The collection, drop off and staff were fine. The vehicle had muddy marks in the boot and the inside of the car was grubby. This was reported to Alamo who have dealt with the matter. I will still use Alamo moving forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NASHVILLE, US - Reviewed by SHARON - 04 June 2024
" Easy to use website great rates , comprehensive details of the car hire package "
" Trouble free car rental ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PAUL - 03 June 2024
" Melbourne FL Airport is excellent, picking up and returning the car was easy. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 03 June 2024
" Flexiblity to change plans and optimise pricing "
" Quick pickup. Only downside is that second driver had to be present. Went out of their way to find a new car of the model that I wanted. Far better than the other companies I have used at LAX. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ZBIGNIEW - 03 June 2024
" End to end first class. "
" Fluid transaction throughout. No quibble upgrade provided at zero cost at destination airport. Most satisfying experience with no pressure selling either...... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by MICHAEL - 03 June 2024
" It's nice to be able to choose your own vehicle "
" Dollar are the only company that lets you choose your own vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by JUDITH - 03 June 2024
" It was the most awful experience I have ever had. Staff were unhelpful and I had been lied to. Further to this after a 10 hour flight I was left with no vehicle and very distressed in the airport. "
" I arrived and the information I had been given was wrong and was unable to rent the car. Leaving me stranded. The manager was extremely unhelpful and rude, he made no effort to discuss the confusion and was more than happy to leave me stranded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ROBERT - 02 June 2024
" My experience was good. My son`s experience was awful "
" My experience regarding voucher #UK5567372 went smoothly as I`ve used them previously so I know when they are trying to entice me with "extras". Regarding voucher #UK5517472 which was a vehicle for my son, I am extremely disappointed. The person at the desk asked my son for his credentials etc, asked him to sign, then without my son`s knowledge ticked boxes for premium road service and PAI/PEC. I noticed this on returning to the UK. My son now has a bill of $280.00 on his credit card. In my opinion the counter assistant is guilty of conning my son into paying for something he didn`t need or want. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JOHN - 02 June 2024
" Easy to book and very good value for money. "
" Not really geared up for the amount of customers they receive. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 02 June 2024
" Easy to book with Autoeurope "
" Everything was excellent other than there was a slow puncture on one of the tyres that wasn't picked up by alamo before they released the vehicle which should have been as the warning light came on as soon as we left the garage and was only half inflated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by AMANDA - 02 June 2024
" Over all very easy and well worth the money "
" The staff were always lovely but the car was not washed before o collected it and there was only 1 car available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ROGER - 01 June 2024
" Courteous and helpful throughout, in booking and collection of vehicle "
" Excellent service provided at our destination. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 01 June 2024
" Very easy to use and excellent value for money "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NICHOLAS - 31 May 2024
" Simple efficient and value for money "
" The queue for pickup was very slow, but the staff were friendly and helpful. They couldn't find my booking to start with and once found there was no car on the roster for collection. Staff sorted it swiftly and got us on our way, drop off was simple and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARK - 31 May 2024
" Excellent car and experience. "
" Excellent brand new vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DENNIS - 31 May 2024
" Very happy "
" Very happy with service and vehicle provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DOUG - 31 May 2024
" Very positive experience, I was given a Dodge Charger which was much appreciated!! "
" The only criticism is that the Budget desk was closed when I arrived and I had to stand in line at AVIS - not a problem, but they didn't have many staff at first and so it took a little while to complete the paperwork and obtain the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 30 May 2024
" The car wasn't brand new but it was clean and maintained which made it a bargain and provided for confident motoring "
" Pick up was excellent with no pressure. Advice given and a photo of the car sent prior to pick up. Drop off was as easy with plenty of time given to collect everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RONALD - 30 May 2024
" Auto Europe exceeded Budget service "
" Counter staff insisted I take £200+. Sun pass irrespective of where I was drive ng "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by CARLTON - 30 May 2024
" I've used Autoeurope a few times and experience is always very good "
" Absolute pleasure to deal with this company..friendly and super efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RODNEY - 30 May 2024
" Hit the spot throughout "
" Easy to navigate website ... great communication... excellent service at the airport for pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CAROLYN - 30 May 2024
" Good price, no major problems. "
" They did not have a vehicle available to give us. Had to wait around 1/2 hour. We were at the head of the queue, would not have wanted to be at the end. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by EDWARD - 30 May 2024
" Nothing else to add. "
" All good except the drop-off experience which was unclear & would have preferred it if a member of their staff had checked the petrol level & condition of vehicle with me. This was not offered - I just gave the keys to their staff member. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by SIMON - 29 May 2024
" Everything went as hoped and expected "
" Excellent, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by RAYMOND - 29 May 2024
" Still waiting on matter to be resolved. Not very quick or efficient, when things go wrong. "
" Unexpected charges added to my card after returning vehicle. Matter in dispute as full comprehensive costs paid up front with 3rd party and voucher clearly stated this at check in. Also checking PC froze and details had to be repeated. Ref: Travis at Denver Airport "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by ROSEMARY - 29 May 2024
" Don't think I'll use Budget again This is 2nd time I've been charged fir something I had no lnowledge of "
" Again after using Budget I have been charged at the end of the rental for something that hasn't been explained Have contacted them & yet to receive a reply Huge queues at rental counter alas Why don't they employ more staff? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 29 May 2024
" Fast efficient clean cars "
" Recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by BERNARD - 28 May 2024
" i would recommend Alamo/enterprise to everyone "
" very well looked after by the counter staff and the staff out in the pick up area in Melbourne FL When i had an issue with the vehicle we were able to get it sorted at Orlando International Airport where the staff were brilliant and so helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by PAUL - 28 May 2024
" Really pleased with Auto Europe and would definitely recommend. The clarification of the fuel issue was dealt with quickly and professionally. Budget would have had a 10 rating if they had not been so excessive on the fuel charge. "
" Overall our experience was good, but extremely disappointed with the charge at the end for the refuelling. We were charged $25.00 for 0.3 gallons, that`s over $80.00 per gallon! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MARK - 28 May 2024
" Everything with Auto Europe was great, this is the second (or third time) I've Auto Europe, and I find the value was absolutely fantastic compared to the others "
" The vehicle we were given had a few problems enroute, we couldn't contact an Alamo representative as they were all located in the vicinity of an airport. The car intermittently was shuddering as if it was missing on the firing order, the oil service warning came on even though I was told it was fully serviced, the fuel economy fluctuated from 24 mpg down to 9 mpg even though on cruise at the same speed. I have been given an upgrade should I use Alamo again, but this is restricted to Atlanta Airport, so not worth it!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 28 May 2024
" I have had nothing but good experiences with auto Europe they are my go to search for car rental for all my holidays "
" I've used auto Europe and dollar many times with nothing but great experiences but this time the clerk on the desk was adamant to increase my insurance even though I told him I had full insurance through auto Europe I asked him to activate the licence plate for the road tolls but he also added the extra insurance will definitely book through auto Europe again "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by NEIL - 28 May 2024
" Please see above comment. "
" The question you should have asked is "Expediency of collection", which would score -2, as they were useless, vehicle not ready, unhelpful, tried to give us the wrong vehicle and a vehicle which clearly wasn't fit for purpose. So no I won't automatically use you again, which is a shame as the week before I had used Auto Europe in France and the service was excellent, friendly helpful staff. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ROBERT - 28 May 2024
" See scores "
" See scores "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by JULIE - 28 May 2024
" Staff not helpful. Car great "
" I work for europcar so do the same job in the uk, didn't find him friendly or efficient, he was quite slow at serving. Was annoyed when I wouldn't take roadside assistance and didn't offer me an upgrade. Didn't tell me deposit "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MICHAEL - 27 May 2024
" Very good "
" No hard sell at desk. Good car & no queue at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 27 May 2024
" Car was great, return very easy. Need to sort out pick up for one off customers away from premier customers "
" Great vehicle, was not a fan of the premier customers being served in advance. Remember everyone in the other queue notices this and we all made adverse comments. Might be better having separate checkin for them well away from one off customers "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHEILA - 27 May 2024
" really competitive prices "
" Quick and Easy to check in and receive the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by RICHARD - 27 May 2024
" Positive experience and would not hesitate to use Budget again. Car was excellent and good value for money. Pick-up could have been quicker but a "walk-up" was spending way too long with one of the agents, which didn't help them process the waiting customers quickly. Key return very straight forward but thought lady at the desk could have been more customer friendly. "
" Car was excellent and good value for money. Pick-up could have been quicker but a "walk-up" was spending way too long with one of the agents, which didn't help them process the waiting customers quickly. Key return very straight forward but thought lady at the desk could have been more customer friendly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 27 May 2024
" Excellent service from auto europe "
" Pick up went well but customer service guy didn't seem happy that we turned up 15 mins early though. Drop off was fantastic guy was friendly checked car and sent email receipt straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLYNIS - 27 May 2024
" See note above "
" Please please contact me for my full refund as promised by the Dollar staff at Orlando airport 3 weeks ago. They had no cars. I have sent 2 emails. No response. I paid over £500 and had nothing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KELVIN - 27 May 2024
" No Problems with Auto Europe just the vendors interpretation of the requirements on the order "
" Booked Nissan Maxima or similar, got allocated Audi A3 nice car, but Intermediate sized car, not similar apart from wheels in all 4 corners. Been using Alamo in US for 10 years, never had a car allocated before and always got to choose from a bank of V6 large cars. They are not the cheapest but previously had the edge by allowing you to choose from a row of cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 26 May 2024
" Very happy with the entire experience of booking with Auto Europe. Never used before, and will now be the first I try on any future holidays. "
" Generally very good. Did have trouble finding a way to contact them about return of faulty car, but was dealt with properly when returned to the airport. Not sure why they do not provide a list of the cars that they have in each class so that can be sure getting the class reserved, though believe this is not a problem limited to Dollar. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DANIEL - 26 May 2024
" Great service and no hidden charges which were had heard nightmares about with other rental companies "
" Great service and no hidden charges which were had heard nightmares about with other rental companies "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by COLIN - 26 May 2024
" Good final price will use again "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANAHEIM, US - Reviewed by SIMON - 26 May 2024
" Really excellent. "
" The car was amazing and whilst pick up was not really that helpful (There's your car), drop off was amazing at LAX. The car itself - wow. I fell in love with it. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 26 May 2024
" Very good and your team was helpful as we found a cheaper deal on your site after having booked and the lady talked us through the cancellation and rebooking procedure. Our refund came through within a few days. "
" Fine albeit check in procedure was slow atleast 30 mins. Also they said they would upgrad our car if we took fuel package ie bring back empty as we had "special voucher". We took this thinking we would get next size up being suv but it was a small Kia soul. Car was fine as only 2 of us but felt we had been "cheated" in the size to give them the fuel. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JASON - 25 May 2024
" . "
" We had a number of issues which Budget were able to resolve to our satisfaction. No concerns here. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERRY - 25 May 2024
" Tend to use Alamo as the process is so easy and smooth "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 25 May 2024
" Always book through Auto europe never had any problems. "
" Pickup and drop off a breeze dodge ram was superb probably the best car i have ever driven will definitely use alamo in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 25 May 2024
" No problem with Auto Europe, a little disappointed with Dollar especially drop off. When we pulled into the drop off zone a guy in a black t shirt (no badge to identify him) who walked around the card before I even had got out. He walked off giving a thumbs up without a word being exchanged. There was nobody to ask anything. I went to the desk and enquired and asked them and they confirmed that is the drop off procedure and that I would be emailed a final bill but I shouldn't have a bill as I was all prepaid. Should I get a bill of any sort how can I possibly put my case after the car has gone back and I am 4,500 miles away!!?? "
" The vehicle had 66k miles on the odometer and ran accordingly. I think there is a disconnect between what we book and what we get. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 25 May 2024
" Easy to book "
" Waited an hour at the airport queue as the staff were trying to sell everything to the people collecting cars, they were not interested because we didn't want to buy anything from them "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by CEDRIC - 24 May 2024
" pick up and drop off staff were polite and efficient "
" pick up and drop off went very smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEVEN - 24 May 2024
" Apart from a 10-15 wait at the counter ( it was extremely busy) staff were efficient and friendly. I have no complaints . Thank You "
" Apart from a 10 minute wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEPHEN - 24 May 2024
" Very easy website to negotiate no problem with this company will use this company again "
" We did not get the car we ordered but got a free upgrade which suited our family better, so pleased with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JOHN - 24 May 2024
" Terrible customer service,I understand priority customers get served quickly but I wasn't offered that service on booking,and I think they should have priority customer staff and to allow to push in front of non priority customers,especially after queuing 75 minutes before been acknowledged is absolutely not acceptable in any business....no apologies was given by staff,just they have to serve priority customers first! Which I understand but when they are constantly serving these and not others is definitely wrong. "
" After a 12 hour flight ! We had to wait 75 minutes to pick car up! Only 5 of us in queue but they kept serving priority customers first which kept coming and coming from other flights,after telling the staff to serve us they said they can't until priority stop arriving! I insisted they serve at least one of us in between priority as we could see no end of priority customers stopping ,after 60 minutes one of the staff did take our advice and fitted us in between priorities , I discovered it wasn't even budget priority customers they was serving but Avis customers what was really annoying,we then got told only electric cars available,we said we didn't book electric and wanted what we paid for or upgrade to next level... eventually 2hours later we got keys to our car! The car was clean but was only part filled with fuel,I paid full to full and no screen wash in bottles on trying windscreen wipers...I could have returned to customer services but after all the wait to get the car I didn't want to queue again,basically it was terrible service made worse by a 12 hour flight,we just wanted to get to our hotels to sleep "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by ANTHONY - 24 May 2024
" Great airport "
" Easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by DAVID - 22 May 2024
" On the whole good but we were charged an additional £17.94 by Avis but am unsure from the documents why. "
" The car was not as we had booked we wanted the size of a Ford Edge but received a Buick Enclave which was much larger and less fuel efficient. We covered 2000 miles so paid more for fuel than anticipated. The car had already covered 18000 miles so we put the mileage up to over 20000. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by BABADEHINDE TOLULOPE - 22 May 2024
" I need a response to the comment above because I was delayed by the staff and forced to pay for roadside recovery. "
" I purchased a fully insured car and I was forced to pay 100usd for road side recovery which I understood to already have been included in the price that I paid on your platform. Was I conned by the desk staff? "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by ANTHONY - 22 May 2024
" Car a bit battered about but did the job. I guess I'm happier having a marked car and that Dollar aren't therefore too bothered about additional minor dings. "
" Guycat picknup tried to sell me a tank of petrol saying it was over $6 if I bought it from a gas station. I declined and found petrol was only $4.75 so clearly this was misselling. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GRAHAM - 22 May 2024
" Added extra charge not agreed "
" They added extras that I didn't agree to or was offered at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLIVE - 22 May 2024
" Booking was very good. Slow pick up but very quick drop off. Didn't get the vehicle we had booked. All the vehicles had had the trunk cover removed so our luggage was visible which we were concerned about. On board communication system was a problem but we managed. Seating could have been more comfortable. Overall the car was OK. "
" We found the pick-up to be very slow. Firstly there was a long wait for a meet and greet bus. Then the counter staff were very, very slow. Then the vehicle we were offered was not what we had paid for. We expected a Ford Edge or similar but were offered a Mazda car or very large SUV with 3 rows of seats. We chose the Mazda and struggled with the on-board communication system. However overall we were generally happy with the car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 21 May 2024
" Your system of rental I find very easy to use and also to amend if necessary . "
" It would be helpful if I had been aware of the toll situation in USA no longer has manned stations.The few where you can pay cash only take coinage.Would it be better to buy an E-pass?No explanation from Alamo! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 21 May 2024
" So much better than Dollar who have long lines and clerks who try to sell you extras that you don't need. "
" Very good.They let me change the drop off point with no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ALAN - 21 May 2024
" I always rent from Alamo and they always come up with superior service "
" They never let me down, thank you "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 21 May 2024
" Excellent "
" Very pleasant experience. Easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MARK - 21 May 2024
" Everything was confirmed by Alamo via e-mail after booking through Auto Europe and the whole process was smooth and without any issues and or concerns. This is the second time I have booked through Auto Europe and Alamo for a driving holiday in the US and I would not use any other option. Very satisfied. "
" After booking via Auto Europe I received a confirmation e-mail from Alamo confirming everything and what to do to pick up my car etc. On arrival, simple process and then when going to car area, we were given an option of 3 reasonably new SUV to pick from. No issues with car hire period and drop off took as long as it took to empty my car. The whole process was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by STEPHEN - 21 May 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GRAHAM - 20 May 2024
" Other than the queue it was fine "
" Staff seamed under pressure to deal with the queue from the flights that just landed . "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CHANTELLE - 20 May 2024
" Very easy and good value for money "
" I needed to update the address and the advisor on the phone was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 20 May 2024
" See above "
" 1st car had not been cleaned, 2nd car likewise but also had low tyre pressure warning, 3rd car fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by NIGEL - 20 May 2024
" Booking very straightforward "
" Florida car hire cost has increased significantly in last year or so probably doubling. It is now a large part of a holiday cost. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RYAN - 20 May 2024
" Auto Europe was fine as a comparison tool, did the job well. Thrifty seem like they try and give you the best deal on initial comparison but once they've added on all the extras they deem 'necessary' it doesn't work out any cheaper, and the service by Thrifty compared to the other car rentals at Logan Airport was significantly inferior. We were in a queue for ages with multiple dissatisfied customers - it seemed a bit of a shambles "
" Had a load of additional options added onto our rental with little to no explanation that basically made this equally, if not more, expensive as other hires but with much less efficient staff. We were sold a toll pass as we were told this was necessary (this cost $75 for a week) whereas we could have just paid $1 per toll road in cash totalling around $20 in total, but the counter staff neglected to tell us this - they just seemed intent on adding as much money onto our rental as possible - seemed very exploitative "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by SCOTT - 20 May 2024
" I think Auto Europe have been great and giving fantastic deals. It's just a shame about the behaviour of Thrifty. "
" We have been hugely disappointed with the awful service provided by Thrifty. We went to pick up our car after already been travelling for over 20 hours hoping for a straightforward process. We when we finally got to the front of the queue the initial interaction was very pleasant. We were informed that we had pre purchased all the needed insurance so there would be no additional costs and we could adjust our drop off time which was helpful. We decided to go for the pre purchased fuel at a set rate to allow us to drop off the car empty. So when we were asked to pay plus the deposit, I was shocked to see additional items added. I disputed it and was informed that these had been removed. Once we had the car it was a great and exactly what we had hoped for. The real problems occurred when it came to drop-off the car luckily, we were met by an agent rather than just dropping the keys as they informed us that even though the sales agent had told us and given us paperwork saying "return empty" they had in fact not added this to our booking and we were going to be charged over $12 a gallon rather than the agreed $5.50. We were concerned about timing, but we decided for the ridiculous cost we had to leave the complex and go and refuel next to the airport. Also it is worth noting that the agent sold it as this is the cheapest fuel, you'll get within 10 miles of the airport, and we went to a station less than 3 miles away that was $4.95. Multiple staff members were shocked to see this, and one said they would report this to their manager. However, no one was helpful or willing to take responsibility for any issue caused. We were advised to go to the complaints desk and lodge a complaint. We waited in the queue only to be told that they don't deal with that sort of thing, and we would need to go wait elsewhere. At this point we were too concerned about missing our flight to continue perusing it at that time. My final dismay was when I was sent my automatic receipt which still contained some of the paid extras which I disputed and was told it was removed. This has added a large amount of stress to the whole travelling process and put a real damper on a fantastic holiday up until that point. It appears the agent was telling us one thing and then not carrying out actions. Adding prepaid fuel but not doing it and then removing additional extras and then not taking them off. I hope thrifty will reimburse/void these extra costs that were told they were removed and apologies for this truly awful experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IVOR - 19 May 2024
" Satisfactory "
" Long walk with luggage at orlando airport (MCO) terminal C to get to car and also on return of car to check in area. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by LYNDON - 19 May 2024
" Easy booking process, good insurance cover included. No extras to pay. All very transparent "
" Very quick process in the airport unlike other suppliers I have experienced on Orlando terminal C. Good choice of vehicles all quite new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RACHAEL - 19 May 2024
" Very good service from Auto Europe when I had a need to call "
" Pick up went smooth but dollar charge every day for an additional driver where a lot of other car rental firm charge up to a maximum cut off point which is a lot less than dollar. Also the vehicle was dirty outside and inside like it had just been sent straight out again from its last rental very poor service from that point of view "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by BRIAN - 19 May 2024
" Ability to amend booking, helpful staff. "
" Good car selection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by BLUE - 18 May 2024
" I have used Auto Europe for the last 12+ years and have never been disappointed. "
" As usual, the Alamo experience was seamless. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACK - 18 May 2024
" There are no dedicated Alamo representative on the check in desk at the airport anymore. I had to wait 20 mins to be served by another representative from Hertz. Apparently, all the desk staff are now employed by the airport. They expect you to use a kiosk, but I could not do this as I had a voucher through you. "
" Alamo staff are very friendly and helpful. You have a good range of cars to select from. I have been using Alamo for over 20 years. 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by YUVAL - 18 May 2024
" Picked up from Las Vegas airport on May 15 - have not returned the car yet. The car was not cleaned thoroughly. See sample photos. "
" Picked up from Las Vegas airport on May 15 - have not returned the car yet. The car was not cleaned thoroughly. See sample photos. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ERIC - 18 May 2024
" Good selection of cars, and the occasional "additional driver" option is a good option to have. Our flight was delayed by over 4 hours meaning we would be late for pick-up. I contacted Auto-Europe and the service agent was very reassuring and forwarded a note to Alamo to advise of our late pick-up. Great customer service. "
" Picking up the car was made easier using their electronic terminal instead of a service agent. Choice of cars was very good - on this occasion they gave a free upgrade which was greatly appreciated. And returning the vehicle was a breeze - the agent was welcoming and friendly, and quickly checked me in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by JULIE - 18 May 2024
" Easy pick up from Palm Springs airport and painless return. Excellent service all round. "
" Fabulous car, upgraded from the one we'd booked. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRESNO, US - Reviewed by KEITH - 18 May 2024
" Auto Europe by far the best value for US car rental. You can pay double on other websites. "
" Hassle free collection and drop off of car (once we found our way there). Location of rental car drop off at Las Vegas airport is confusing and poorly signposted. Allow plenty of time as it is a shuttle bus ride to airport terminals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 18 May 2024
" Good price and great service at Alamo rental car at LAX "
" Excellent service at LAX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JEFFREY - 17 May 2024
" no comment "
" they gave me a car we had low oil warning light flashing when i turned car on. i complained and they gave me another car. they never explained about toll pass fees, and never explained or offered a fuel package, just attached it to my account and gave me a large bill when i returned the car. i complained and they sorted out the mess. but this is is the worse customer service i have had when renting a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by CLIFF - 17 May 2024
" All in all ,good value and great Alamo team in USA. "
" Staff in Melbourne Airport (Florida) are excellent. Great experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTONY - 17 May 2024
" First class "
" Easy fast collection and return. Competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 17 May 2024
" The best experience with Auto Europe and Alamo as always "
" Absolutely the best experience as always No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by MICHAEL - 17 May 2024
" very pleased with everything from start to finish "
" pickup and drop off first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 17 May 2024
" Hassle free experience. I use this service several times each year in travels to the States. Great set up! "
" Great experience from start to finish. No issues at the counter, car pickup or car turn in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LAWRENCE - 17 May 2024
" Fast efficient and easy. You guys took the stress out vehicle hire when travelling abroad thankyou. "
" Vehicle condition could have been better ie cleaner inside . But overall very happy with your service thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MINNEAPOLIS, US - Reviewed by JUSTIN - 16 May 2024
" Pick up, quality of car, very friendly and helpful staff, easy drop off - could not have asked for more "
" All round an exceptionally good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ALEXANDER - 16 May 2024
" Overall it worked out well "
" Nobody checked the vehicle with me. The vehicle was dirty both inside and out. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MELBOURNE FL, US - Reviewed by ROY KEVIN - 16 May 2024
" Would use again. "
" Great service. Very competitive price. The car was ready, clean and full. The counter service was quick with no upsell waffle. Returning the car was easy - just drop off the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART ANDREW - 16 May 2024
" From car pick up to return the service we received was excellent. "
" Excellent customer service. We had a bad experience with Avis in February where they charged our credit card £345 for services we didn't request or receive and we had to really fight to get it back (luckily we had the money refunded). We will now always use Alamo a far superior company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by DAVID - 16 May 2024
" good "
" good price, would always like cheaper "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by DARREN - 15 May 2024
" All good "
" 1st car was defective and not clean. 2nd car was also not properly cleaned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NASHVILLE, US - Reviewed by RICHARD - 15 May 2024
" The car was excellent but more costly than I anticipated. "
" I'd payed a fix fee prior to collecting my car. I expected to pay for a few additional add ons but found I was charged for a lot more. I'm not sure what this additional cost covered but it was a lot more than I expected. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by MICHAEL - 15 May 2024
" An excellent service ruined by an unexpected and unexplained charge of a large amount of money. "
" All was well until I noticed a couple of days after the car was returned a £ 142.10 charge to my Credit Card. I've had no notification this was happening or what the charge is for. I tried phoning your Customer Services but you are only open in the morning and not at all on Wednesdays. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by TIFFANY - 15 May 2024
" 10 out of 10 "
" Excellent customer service, nice vehicle choices, easy collection / drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by MARISA - 14 May 2024
" Raleigh staff unfriendly, lazy and sullen. Quite intimidated by them. Ronald Reagan staff were friendly. "
" At Raleigh pick up staff were not friendly. We complained that the vehicle having multiple scratches and scuffs that were not marked on the paperwork and asked them to mark them. They refused and said just take pictures. When I said that was not good service I felt threatened by their sullenness and complete disregard for what I was asking. I had to leave. The car was clean on the inside but very dirty on the outside, I believe to mask the scuffs. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by SVEIN - 14 May 2024
" Booking through Autp Europe was very simple and an excellent experience. "
" Alamo was great as always. Simple, fast, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 14 May 2024
" I tend to worry about using third party companies for car hire however after using your company will definitely use again. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 14 May 2024
" Dollar and Budget are both very poor companies. "
" Check In Counter tried to down size of my car.When dropping off car asked for final total and the agaent wouldn't tel me and said I will receive email which never arrived. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by WILLIAM - 14 May 2024
" It was extremely disappointing that Auto Europe has Dollar as one of their service providers, given my level of dissatisfaction with Dollar, Auto Europe are associated to that service. "
" On arrival at the Dollar Queue, it took 90 minutes to be seen by a Dollar Rep. The assigned car was a mess, dirty outside, dirty inside smelling strongly of stale smoke, bodywork was badly marked but just as we were about to drive off, my wife noticed a 12 inch crack to the windscreen. Had we left the car park without noticing the damage we would have been liable for a new winscreen. We then had to find another Dollar Rep and have a change of vehicle, the outside was dirty, the inside was clean and the tank was only 3/4 full. By this stage I accepted the 2nd vehicle, as the whole process was a complete shambles. I would never use or recommend Dollar in the future. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by SUSAN - 14 May 2024
" I've hired cars through yourselves previously and have never had a problem. Many thanks "
" The counter staff were very quick and thorough. We had a problem with a tyre deflating, they dealt with it quickly, providing excellent customer service. Drop off was the smoothest I've experienced, just great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 14 May 2024
" Good cars , friendly staff but vehicle collection tedious as always. "
" Good experience except vehicl collection is always slow "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 14 May 2024
" They need to have more convertible cars in stock "
" Ordered a convertible, was told none in did I want something else. I said no I paid for convertible and stood my ground. They tried again to give me an Audi with a sunroof, I declined. They made some calls and said one had just been returned and would be 30 to 45 mins. It actually took nearly 90 mins from arriving to getting the car, but to be fair they supplied us with cold bottled water and said they would give me a tank of fuel as compensation. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by HARRISON - 14 May 2024
" Really easy, would use them again "
" The agent on the desk who checked me in was awesome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by ANTHONY - 14 May 2024
" I am very, very disappointed with the experience of hiring a car through you this time. I required and had paid for the use of GPS. After finding out there was no GPS with the car, I went back to back to the Alamo staff for help in resolving this problem . There was no help at all and i was left to find my accommodation in the dark which was a nightmare. As i needed GPS for my travelling i had to buy a sim card for the USA to be able to use google maps in my phone adding further expense for myself. "
" I am very very unhappy with my experience with Alamo As soon as i returned to the man behind the counter after finding out why my car did not have the required GPS in which i had paid for. He was no help at all in trying to solve the problem. It was dark by the time i left, and a nightmare trying to find my accommodation . The following day, through further expense to myself i eventually managed to buy a USA sim card and was able too use google maps on my phone which was not part of the for plan for this holiday. I have driven around the USA on many occasions and have never been let down so badly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by TIMOTHY - 14 May 2024
" Easy to book and amend if necessary "
" Friendly and relaxed rental agent ad return guy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMEON - 13 May 2024
" Some lack of communication between Auto Europe and Thrifty was regrettable. Other than that it was good. "
" We arrived at the rental location only to find out our insurance cover was not full and no sat nav was included in spite of these two things being specified at the point of booking. Other add-ons were also suggested which was quite unexpected and uncomfortable. There should have been clarity. Then the vehicle broke down a couple of days before the end of the rental. I get that these things happen but it was very stressful. It was a dead battery but I feel like this could have been checked out beforehand. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by LEE - 13 May 2024
" Autoeurope are very good and very competitive, have been using them for the last 4 years and no problems. I rent around 5 or 6 cars a year. "
" Very easy to use, bit of a queue at the counter but that is to be expected at Orlando airport. Car was in ok condition, not very clean but had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ANTHONY - 13 May 2024
" Overall experience was great. What let it down was the cleanliness of the vehicle. Inside there had been juice or coffee spilt in the cup holder and coin pocket. There was birds droppings that hadn't been cleaned away properly. Vehicle had a very scruffy appearance with lots of paint missing at the trunk area. "
" Overall experience was great. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by BRIAN - 12 May 2024
" Overall good. "
" Dollar desk at hotel was closed we had to use the Hertz, the car had only half a tank of fuel at pick up. We have not had a closure document confirmation as we were told to use the drop box. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RAYMOND - 11 May 2024
" Best price to be found online. For grade of car chosen. "
" Los mark given for counter staff due to the long delay and queue not helped by one of the counter staff leaving with just one person the handle the growing queue. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by MARK - 11 May 2024
" As above, will not rent from you again. "
" Would not allow me to use my credit card for the booking as my first name on my credit card was only my initial M, told me I had to use a debit card and change my car to a full size even though I had paid for an SUV. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ROBERT - 11 May 2024
" Auto Europe service excellent as usual "
" As with most companies over there they try to sell you as many add ons as possible by frightening a customer who's just sat on a plane for 8 hours and may not have been to the US before. They also tried to sell me additional cover already provided by yourselves.. As an experienced travelled to the US I am well aware of the tactics but it is frusrating "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 10 May 2024
" Good price with no excess. "
" Walk I walk out nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KEITH - 10 May 2024
" From renting the car to picking it up and returning it, Really easy which made my holiday very relaxing with no stress. Full marks. I wouldn't hesitate to use auto Europe again. "
" The staff was great, although the vehicle was clean on the inside but the outside could have done with a clean, and a bit of damage to one exhaust tail pipe. The experience was a 10 out of 10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by GRAHAM - 10 May 2024
" good prices which is what matters "
" car was nearly new, only 5000 miles on the clock, very clean "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CLEVELAND, US - Reviewed by PHILIP - 10 May 2024
" Initially given a car with illegal tyres. Returned car and now being invoiced an exchange charge of £105. Cannot talk to any customer services people and being ignored via their official complaints procedure. Have contacted my card provider, who is now taking on my complaint. "
" Given a car with potential life threatening defects "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DETROIT, US - Reviewed by KRISHAN - 09 May 2024
" Good value car hire "
" I was given a free upgrade on collecting the vehicle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by JAMES - 09 May 2024
" As 9n section 3 "
" Just great service from start to finish No hiccups,no delays and nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by VIVIEN - 09 May 2024
" See above "
" We were forced to take an electric car and all of them were at 50% charge or less. We wasted 3+ hours arguing with the incompetent staff. It was infuriating. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by KEITH - 09 May 2024
" Auto Europe was easy to book - It is a pity that the customer cannot trust your suppliers "
" I was charged, without telling me, the full cost of a tank of fuel for $73.87. I did not notice this until 2 days before the end of my holiday - this meant I brought the car back with at least half a tank of fuel. Thi sis very underhand tactics by Dollar - putting through additional charges in the hope the renter doesn't see them (especially after a 10 hour flight) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRAHAM - 09 May 2024
" Great price and easy to book with - recommended "
" Great rental just very slow counter service when picking the car up at the airport "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 08 May 2024
" Excellent with the exception of satnave and toll charges. "
" Everything was brilliant through Alamo. The only disappointments werethat the car did not have satnav and it was five time cheaper to buy one at Walmart or use google maps on my phone. In addition the daily charge for the road toll is excessive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALLAN - 08 May 2024
" The best car rental experience I have enjoyed in over 30 years of travel to the US hiring cars every time. Absolute five star service from staff that actually enjoy what they do and embrace the values of great customer service. Wonderful experience that added to the whole holiday. "
" Easy, process, no additional 'hard sell', professional and polite staff that went the extra mile big time... superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by REBECCA - 08 May 2024
" Great value for money, fast, efficient and friendly staff! Thank you! "
" Really helpful staff and answered all queries. Great value! Easy drop off and pick up! Easy transfer to car rental from LAX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by DANIEL - 08 May 2024
" First visit to America , great car hire "
" Very easy and good car choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 08 May 2024
" Everything was dealt with efficiently. Everyone was super helpful and happy and explained everything required. "
" Had a slow puncture so needed to swap out the first vehicle in the first few days, but this was done quickly, efficiently and without any fuss. The second vehicle was also much cleaner inside! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARGARET - 08 May 2024
" The agent who gave us the car, did not give me her full attention as she was also on her mobile with a personal call via ear buds, I asked her twice there are no charges and she confirmed no, we returned the car full as per agreement and have been charged for a full tank, luckily I took a photo to confirm this and awaiting their response and hopefully a full refund, will never choose Avis again ever if they are cheaper "
" Brought the. At back full as per agreement and they have charged for fuel, never had this option to return empty , we are currently disputing this charge with them direct "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TAMPA, US - Reviewed by KENNETH - 08 May 2024
" Have lodged complaint with yourselves and am waiting for an outcome. "
" Have been charged for a service I neither asked for nor wanted. Basically, I have been conned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GIDEON - 08 May 2024
" Great website, let down by the cowboys who call themselves Budget, they are a disgrace. "
" Since returning from Miami I have been hit with a much larger charge than expected. After discussing my options with the checkin staff something else was provided and unfortunately I have signed for something I did not agree to. Additionally I have been charged for fuel which I did not agree to and tank was returned full and the car provided was a plug in hybrid with both batteries flat. The car was also u clean and will never use budget again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TAMPA, US - Reviewed by PAUL - 07 May 2024
" Always use Alamo, good prices "
" So smooth, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMIE - 07 May 2024
" Excellent and much cheaper than others. "
" Car and service mostly excellent but had to argue against a refuelling charge. This was processed quickly though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ALISTAIR - 07 May 2024
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DESSISLAVA - 07 May 2024
" Good prices and clear comparison "
" Overall it was a good experience except for the following: - We could not get a car that had an actual boot (all of our luggage was on display on the back and there was no cover to conceal it), which was very annoying. The associate who pointed out the car for us couldn't care less. - There are trackers on the car, which tell the company where you go, how much you fuel, etc. On one hand, this means easy returns (no need to check anything since they already have this information). On the other hand, I would consider it a significant privacy intrusion, especially since we had no opportunity to decline this. I would definitely NOT choose this next time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by ROBERT GORDON - 06 May 2024
" The car did pull to the right but soon got the hang of it. Otherwise a fine car. "
" Easy collect and drop off. Surprised that there was no guidance on the car itself at the start. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by STUART - 06 May 2024
" Fast and efficient Car was clean "
" Fast and efficient with clean reliable cstt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 06 May 2024
" Satisfactory "
" More information about the car which was a hybrid would have been useful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KATE - 06 May 2024
" Happy with car and price "
" Good clean car as usual from Alamo! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 06 May 2024
" Helped secure.a competitive price,, but the hire company still charged more at the desk for things that should have been included "
" For peace of mind I booked the whole zero excess package, but then at the Avis counter I had to pay an extra £200+ for breakdown insurance. Surely if I hire a car & it breaks down, it should be Avis responsibility as in essence they are supplying a faulty product. Also I have not had my car & fuel deposit returned to my bank account yet . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ADAM - 05 May 2024
" I've used auto europe a lot and happy until now. "
" Although paying in full for the rental with auto Europe, I was charged over 400 dollars by budget with no explanation at all. This is not acceptable and would appreciate if you could urgently look into this. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 6
BOSTON, US - Reviewed by JASON - 05 May 2024
" Always good deals with Auto Europe "
" 1st car was a junker, either wheel bearing gone or bent axle. Had to call them and swap it out at another location (at my own expense) replacement vehicle from Providence Airport was great. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FORT MYERS, US - Reviewed by DAVID - 05 May 2024
" Easy to use and make changes should the need arise "
" Even though we were unavoidably delayed due to flight cancellations and delays our car was reserved for us on arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARY - 05 May 2024
" I have. used Auto Europe previously and find them efficient and competitive. I was even permitted to transfer my earlier booking when Dollar USA had a Sale on. This saved me quite a bit of money. "
" There was no wait at the Dollar counter, so that started well. However, when I picked up my vehicle there was only one Intermediate SUV available at Tampa airport, so nothing to choose from. They said if I waited about 20 minutes they could have some other vehicles brought to the airport. The Nissan Rouge had 47,000 miles on the clock, so was far from new. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by PIER GIORGIO - 05 May 2024
" As said before, it's not an easy job dealing with this kind of peddlers after an overseas flighr, having in hand a full inclusive contract from AutoEurope. "
" Very annoyed by pressure at the counter overinsisting on selling extra insurances, by telling that my rental was not at all complete in coverage. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JEREMY - 05 May 2024
" Love being able to monitor prices of booking, started north of 400, ended at 266 so felt got a good price through keeping checking "
" Guy at desk gave me wrong vehicle and overcharged for petrol. Lady in garage kiosk overrode petrol charge and got me correct vehicle. Anyone less experienced might have got caught out. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JOHN - 05 May 2024
" All very efficient. "
" All good. Just a bit expensive compared to pre-Covid prices. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DALLAS, US - Reviewed by MEREDITH - 05 May 2024
" Easy, no hassle, and a very positive experience "
" Everything was positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MESA, US - Reviewed by CAROL - 04 May 2024
" Auto Europe gave me lots of different prices, vehicles and companies to compare and this made the selection process a lot easier. "
" Easy pick-up from counter and no problems with passport or driving licence acceptance, just the necessary procedure "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MARTIN - 03 May 2024
" Booking was easy, package was comprehensive. Would use again. "
" Nice car, but the service and oil change lights were on all of the rental period and there was a smell of smoking in the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by RAFAEL MARTIN - 03 May 2024
" Overall good experience "
" They didn't provide me with the vehicle I requested and they added some horrendous charges "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by ALLAN - 03 May 2024
" I was billed for fuel despite returning it full. I emailed Budget and AutoEurope immediately. Budget responded immediately. AutoEurope have not acknowledged my complaint. That is poor communication "
" I was billed for fuel despite returning it full. I emailed Budget and AutoEurope immediately. Budget responded immediately. AutoEurope have not acknowledged my complaint. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
HONOLULU, US - Reviewed by PATRICK - 03 May 2024
" Great car friendly service "
" Only Drawback with Alamo in common with all the car rental companies in Hawaii is the price or car rental must rank as one of the most expensive in the world "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ARTHUR - 02 May 2024
" Good pricing from auto europe and I even managed to get a partial refund when a pre trip sale was on. Easy pickup and returns process in USA with dollar. "
" The car was in fairly good condition and was very economical on fuel. The only negative was that the windows were dirty both inside and out and the carpet had lots of pet hairs on it when I collected it. Had it not been late at night and dark I might have chosen a different vehicle. Also I didn't appreciate the counter staff trying to scare me into paying extra for breakdown cover by quite clearly mis-stating the facts about the included cover which was on the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ULRIKE - 02 May 2024
" I have succesfully and happily used autoeurope many times before without problems. I suggest you stop offering Budget at JFK as they were terrible and this is not a one time issue according to google reviews. "
" I had to wait for 2.5 hours to receive my car, which is unacceptable and completely messed up my day. There was a huge line of people ahead of me who all had to wait for hours. I was told by the counter staff that the delay was because they lacked staff to clean the cars that were returned. I received my car so wet i couldn't check for damage and partly dirty. Overall a terrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by SHEILA - 02 May 2024
" No hesitation in rexommending "
" Very friendly staff. Very clean car. Ready to go, super efficient pick up and drop off. Also very quick and helpful response to an email query about tolls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 02 May 2024
" perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CERI - 02 May 2024
" Until I know that events lkike this will not happen to other hirers I cannot reccomend your business. In all other aspects I am satisfied but this clear case of miss-selling has left a very bitter taste in my mouth. "
" After waiting for more than two hours at the collection desk at arrivals I was missold several add ons. Specifically, whan asked if I wanted premium or standard cover I replied that I had already got insurance cover so the clerk wrote Standard Cover on my receipt. He then asked if I wanted a Sun Pass and told me I would only pay for the trips I took. He then took a prepayment swipe of my credit card and gave me the receipt which clearly stated "Estimate". After returning the car I received a receipt that showed that I had been charged for Premium cover and the full Sun Pass charge for every day of the hire even though I only used tolls on two days with a total charge of around 14 dollars. I have raised a complaint with Dollar but they have not responded so I am now elevating my complaint to my credit card provider as a possible fraud. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by AILEEN - 02 May 2024
" Only supplier I really trust to give a positive experience "
" I trust alamo more than any other supplier and I always have. Positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEVEN - 01 May 2024
" Auto Europe was fine, Budget was a disaster "
" Renting from Budget was the worst car rental experience I have ever had. First car had a door locking problem, so arranged an exchange. They then gave the replacement car to another person. So we went back and they eventually assigned me another car which had a number of small dents, a cracked bumper and gloves of tar on it. It did drive well. At drop off they closed the entrance but had no one to tell you where to go. It was a shambles! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DOMINIC - 01 May 2024
" All in all an easy stress free rental "
" Made sure to take photos of the slight damage to the car before even getting into it as we didn't know if this would issue at drop off, previous renters Beef jerky and paperwork in the glovebox was a nice touch ;) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 01 May 2024
" As above "
" Alamo charged me for 2 tolls that I was not liable for Sunpass would not reimburse me because I could not provide a Alamo contract with the vehicle reg number on. As you know you can choose your car after you have been given your contract. Alamo rep said he could not reimburse cash but would upgrade me on next hire ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 30 April 2024
" Efficient service and quality car "
" Long line on pick up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 30 April 2024
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 30 April 2024
" Efficient service. "
" Dollar provided an excellent SUV at a competitive price (which is still 50% higher than pre-covid). The only complaint concerns a small extra charge for fuel ($14), in spite of a tank of fuel having been purchased at check-in for $60, in order to return the vehicle empty. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 29 April 2024
" Overall very good experience dollar has become a reliable experience since merging after Covid "
" Very helpful staff had an issue with the car prior to leaving dollar which was sorted straight away by replacing the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 29 April 2024
" No problems. Easy to book and quick communication. "
" no problems encountered and very polite staff. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SALLY-ANNE - 29 April 2024
" Auto Europe communication was excellent. "
" Alamo were simple to work with apart from lack of clarity about where to return the car at MCO. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 29 April 2024
" Everything went smoothly "
" Super easy, price was right and everything was covered - no surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 29 April 2024
" I've always found Auto Europe to be competitive and it has become my first choice when searching for rental cars. "
" I've rented with Sixt on numerous occasions and have always found their cars to be relatively new, clean and reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEITH - 29 April 2024
" See above. "
" The pick up took almost an hour as there were insufficient staff on the desk with a long queue of customers. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by ROBERT - 28 April 2024
" Very good service provide by Alamo "
" Excellent service and nearly new vehicle without marks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ROBERT - 28 April 2024
" V easy to book car with Aurieurope "
" Car was hired in Florida but came from Georgia. Had approx 8000 miles on clock and various sticky patches on windshield. Long queue at airport to obtain car. Once with an agent, process was fairly quick. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KEITH - 28 April 2024
" Everything from booking to return of vehicle was perfect. "
" Bast Rental Company I've used. Great staff at pickuo and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANDREW - 28 April 2024
" Would highly recommend "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 28 April 2024
" Auto Europe were great as usual. Alamo let me down with the vehicle offered. "
" I had to take the only car left in the 'intermediate' class. This was a tiny Mitsubishi Mirage. It was difficult to seat 3 passengers leaving very little space for luggage. The car was under powered and very noisy. After travelling 13 hrs I just wanted to be on my way, so accepted the car. This should not have been classed as 'Intermediate' . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEWARK NJ, US - Reviewed by LAMA HEWAGE SUNIL - 27 April 2024
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEPHEN - 27 April 2024
" Good with a slightly disappointing desk welcome "
" The car we reserved was not available at time of check out ... we was offered a lower grade vehicle at no price reduction, when asked why the car I had booked 3 months in advance was not ready I got a shoulder shrug ! And a disappointing "well your flight is early" comment. We felt rushed at the desk and when asked about the fuel and extra driver we had booked we where told "well if that's what your voucher says then that's what you SHOULD get !!!!!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 27 April 2024
" as i said had to wait one and a half hours to get my car and no were to sit after a 9 hour flight was not very helpfull pis poor service "
" having waited in a que for 1 and a half hours because there was only 1 operator working was a bit much and there were people who waited even longer than me very poor service "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by CASSIANO - 26 April 2024
" Everything was great! Start to end! "
" Yes nice people! Straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 26 April 2024
" Easy to use website "
" Only two members of staff at counter very long wait "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
HOUSTON, US - Reviewed by CHARLES - 26 April 2024
" Not too happy "
" Dollar has charged $53.59 for gasoline in advance subject to returning the car with an empty tank as we were informed it would be the same amount in comparison to what we would pay in the city by the representative who booked the car out into our custody at Houston Texas. He informed us Dollar will refill the tank at $3.00 per litre in-house being the same amount in the city. However, when the vehicle was returned, it still had half a tank of gasoline which I photographed as my evidence in chief. I am therefore shocked to notice Dollar still applied full cost of $53.59, as if the car was returned with an empty tank of gasoline. My understanding is that the difference between the half tank to refill the gasoline back into the car could have been added to the toll cost incurred which could have reduced the cost of the toll we incurred at £95.88. In my opinion, Dollar should not have incurred more than $22 to $24 to refill the car tank back to full tank of gasoline capacity. This means Dollar could have refunded up to $30 back of the credit card that was debited. As I will be flying to Cleveland in the next two weeks, I will be declining a return empty tank with the same Dollar upon pick-up because I simply believe it is a scam to make more money out of customers hiring car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by TREVOR - 25 April 2024
" I waited in linean hour and twenty minutes to pick up the rental car. The two members of staff were clearly overwhelmed, as about 50 exhausted people arriving on the TUI flight stood in line, they worked at snails pace "
" I waited in linean hour and twenty minutes to pick up the rental car. The two members of staff were clearly overwhelmed, as about 50 exhausted people arriving on the TUI flight stood in line, they worked at snails pace "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STUART - 24 April 2024
" Very good "
" Quick and easy with the counter staff, car was found very quickly The return of the car was also an easy procedure all in all very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WILLIAM - 23 April 2024
" Alamo did not a a suitable car ready for us. Another group were in the same position. We booked a year in advance and turned up at the agreed time. They were obviously having a laugh at our expense. "
" Ordered a large luxury car (Chrysler 300 or similar), but they could not provide a suitable car. After an hour waiting, we had to accept a much smaller, albeit, luxury car. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MICHAEL - 23 April 2024
" All smooth and great vehicle. "
" Only issue was computers down on check in. Result was small delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 23 April 2024
" Due to illness I had to return the car a week early as I had to get an earlier flight to get back to the UK for treatment. I was charged the full amount with no refund due to the early return. "
" Dollar were fine Auto Europe weren't "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by THOMAS - 23 April 2024
" See above "
" Having arrived at the car rental facility following a long haul flight, I didn't fully check the invoice and afterwards realised that extras had been added to the final bill that I didn't request or wanted (roadside assistance and personal liability). "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CLEVELAND, US - Reviewed by MARY JEAN - 22 April 2024
" Autoeurope has been good but when calling the phone number given it just rings and rings. I have tried this a couple of times with 2 different rentals. I also have not been able to amend my pick up time--again, with both rentals. Thankfully, there have been no issues with pick up. "
" The car hire at the CLE airport went smoothly and Joe who helped us with the car selection went out of his way to help. The staff lady at the counter was pleasant and helpful but very misleading regarding the fuel policy. She guaranteed me that it would be cheaper to allow them to fill up the car instead of me filling it just before drop off and even encouraged me to return it as low as possible. My 1/3 tank of gas cost me $40 for them to fuel it. I will never do this again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MARK - 22 April 2024
" Auto Europe as per my comments about SIXT it would be fairer to advise potential renters of the GPS situation and prebook as its cheaper. If that had been advised I would have given 10 as other than that I found the experience excellent. "
" Beware of the Sat Nav con. I was told US cars do not have Say Nav. they do but you need to pay. the charge is OK but they fail to tell you it increases the Tax considerably. After a long flight you accept that the charge quoted is correct. Its not until you look at it more closely you see the additional added tax. Very sneaky as it cost me an extra $60. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JOHN - 22 April 2024
" Pick up wait not good at all - everything else was fine. "
" Had to wait at the desk for 90 mi Tues for a car to become available - not an ideal start to the trip. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 22 April 2024
" Good "
" All positive, from pick-up to drop-off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN RAFAEL, US - Reviewed by SILVIA - 21 April 2024
" Auto Europe should be more clear and precise about the amount that is included in the price. "
" At the end of 5 days rent I have been very surprised to find out that I have to pay 50 $ for taxes that weren't mentioned in the previous email or in the rental agreement. This is very upsetting. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by JAMES - 21 April 2024
" We are happy to use Autoeurope as an agent, but would never use Dollar in JFK airport again, in all the years of car hire, have never experienced such poor, unprofessional, unfriendly service. "
" It was not until we'd checked at the desk to pick up car that we were told there was approximately 1 hour wait as cars were being cleaned, this turned out to be a 2 hour wait as there were no cars available, obviously we were lied to. At one point after waiting over an hour, I tried to enquire as to when the car would be available and was quite abruptly told to wait whilst the two members of staff were engaged in a personal conversation which was nothing to do with the business. I would have thought the paying customer came first!! Obviously the delay affected everyone in the waiting area but the staff did not even display an apologetic attitude, no seating was available. Also, we were not informed that the car should be returned to the Hertz carpark, subsequently resulting in us queueing to get out of the Dollar returns and then queuing to get into the Hertz returns. We are frequent visitors to the USA usually using Budget with whom we have never experienced a problem. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BRENDAN - 21 April 2024
" Car quite old with multiple existing areas of damage and 48000 miles on the clock But no issues with driving "
" Car quite old with multiple existing areas of damage and 48000 miles on the clock But no issues with driving "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN ANTONIO, US - Reviewed by JONATHAN - 21 April 2024
" Autoeurope easy to use website for bookings and clearly shows what is included with each car and insurance etc. "
" Good staff working on the counters and the condition of the car was brand new. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SIMON - 21 April 2024
" The service I receive from Auto Europe has always been good. "
" I colled the 1st car from LV, this car was never checked and the windscreen wipers did not work. When I called Avis they wanted me to drive from Flagstaff to Phoenix. However this was not possible as it was about to snow or rain. I got the second car from Flagstaff airport, this car has bauld tyres, I did not initially notice as it was snowing, the tyres were so bad you could see the wire. We finally got a car from Albuquerque airport. None of these cars are cleaned properly and I found previous rental agreements in all three cars. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CHICAGO, US - Reviewed by GRAHAM - 21 April 2024
" Turned up early and the counter girl said you're too early come back in a hour. Went back and tried telling me 4.30 no my car is booked at 3 pm I'm not waiting any longer . What a crap car dirty with wheel caps , thought they were extinct. "
" Awful car 55000 miles on the clock it was a old tatty car. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by ROBERT - 20 April 2024
" I have no critisisms of anything and was really pleased with the performance and cleanliness of the car. Well done. "
" The whole process exceeded my expectations. I was especially pleased with the help offered by the agent at pick up in explaining some aspects of the cars controls, he was obviously very knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 19 April 2024
" Generally all fine - but I had no problems ! "
" Usual attempt to upgrade at the desk which is always aannotiny/unecessary. No clear pictures of the vehicles that were being offered "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CAROLYN - 19 April 2024
" Very happy with car hire experience. "
" Very efficient and professional service. Met my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARY - 19 April 2024
" Suddenly after 18 years of using Auto Europe I'm informed a UK passport isn't "proof" I live in UK I can only use a US driver's license Thrifty had zero cars anyway ALL customers were forced to wait up to 2 hours But then they REFUSED to honour my voucher bc I have a US DL I'm done with Auto Europe forever "
" I NEVER GOT A CAR "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by JOSEPH - 18 April 2024
" I would use AutoEurope again. "
" The car I had reserved was not available so I was given a complimentary upgrade. I was delighted with that response even though the vehicle used a lot more petrol. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMIE - 18 April 2024
" Very easy and straightforward site to use. "
" We were first of all queuing at Orlando airport rental area for a very long time as there were only a handful of staff operating counters, with some standing and talking to each other, others disappearing. The queue itself was very long but no one seemed to be doing anything about it. When it was finally our turn, the staff member was talking so quietly that we could hardly hear him. When we asked about the Sun Pass for tolls, and whether he knew if there were tolls between the airport and Disney (our destination), he was unable to say, despite working in the area. We were also surprised when breakdown cover was not included in the overall price. Due to the amount this would have cost, we declined. When everything had eventually been processed, choosing the car was quite straightforward, and the car drove well for the most part, although the ignition was temperamental - sometimes it wouldn't start straight away. Additionally, the dial showing the fuel gauge etc. flickered on and off at times, sometimes disappearing entirely. Drop off was very easy, and we mentioned the maintenance concerns do the member of staff. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by PHILIP - 17 April 2024
" Brilliant "
" Nearly new car, simple quick process. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MATTHEW - 16 April 2024
" Easy to book and good insurance package. Very good communication and reminders of what to do at each stage of the process "
" Easy to pick up and drop off. Free upgrade at pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by MICHAEL - 16 April 2024
" Every member of staff was polite, helpful and friendly. "
" Just excellent again. Well done enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by GARY - 16 April 2024
" Best price I could find! "
" Offered a choice of great cars. Quick, polite, friendly staff. Clean and new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LEE CAROLINE - 16 April 2024
" Auto Europe was just fine but had I realised how rubbish Dollar was I would have selected a different provider "
" Had to wait 2 hours at the airport for the car to be available, there were many other travellers in the same boat. Nice car when it eventually arrived, however the fuel gauge was not working so difficult to know how much fuel was in it. Basically the cars were being turned around very late and in a hurry. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by LESLIE - 16 April 2024
" Very good once I reached the front of the queue. "
" Very slow pick up service at Orlando terminal C. 2 counters and 20+ people in the queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SARAH - 16 April 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW WINDSOR, US - Reviewed by SIMON - 16 April 2024
" Good - would use again "
" Good overall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHAEL - 16 April 2024
" The car given to me was not in good condition and not full of petrol. Rubbish "
" The car had about 32k mileage and was given to me with 90% full petrol. It had damage all around. Rear view mirror was constantly dimmed. Not happy at all. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by PATRICK - 16 April 2024
" Great experience with Auto Europe "
" The car was a bit dirty but otherwise it was overall a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by NEIL - 15 April 2024
" I would personally not use auto Europe again if I had to deal with dollar or hertz as the car hirers. "
" Took forever at dollar counter and staff very abrupt. Had to go to hertz (as that's where dollar cars are) and waited over an hour for booster seat that we had pre booked. Missed our dinner reservations due to this unforeseen hold up. Spoke to several members of staff about getting booster seat and they all said they would sort but no one did until after an hour of us waiting. Charged nearly £100 for a booster seat which I personally think is very expensive as I have seen them on other car rental sites for £50. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by MARK DAVID - 15 April 2024
" See comment #3 "
" Thrifty is OK - but the road signs back to the airport are pants - usual American sign states take I5 to the airport then an I191 for which there are no signs! the one in the airport points to the right and when you go around the bend you want the left hand lane, which in my case had the rental return bus blocking the lane, so I had to do a circle of the airport (cutting across 4/5 lanes of traffic) great ! Please forward information to Sea -tac airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FREDERICK - 15 April 2024
" Was plain sailing from start to finish. "
" Almost everything was perfect. The car was great, but was fairly high mileage and there was a noise from the rear wheels. Most likely wheel bearings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by RAFFAELE - 15 April 2024
" Terrible, I have requested the refund of the fees and the compensation for the expenses. "
" No car was available! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by STEEN CARL FREDERIK - 15 April 2024
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 14 April 2024
" Never any problems and I do about six rentals a year USA and Europe. "
" Great company never a problem "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by IONA - 14 April 2024
" The car started showing a message, 'Maintenance required now' which was a concern, It took me a few phone calls before I was able to speak to someone who could help me which was a bit frustrating. "
" There was a long queue when I arrived to pick up the car. There were only three agents working. Surely, if the number of cars to be picked up is known, shouldn't they have more agents working? The inside of the windscreen wasn't very clean. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by HUGH - 14 April 2024
" The booking and process was fine but Dollar were dodgy and I wouldn't use them again "
" Staff wouldn't let us drive away without their insurance, even though we had upgraded it on the booking. The car should have had satnav but it wasn't activated. We're not sure if the toll package was best suited for our needs. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DALLAS, US - Reviewed by MARK - 14 April 2024
" I might have liked the option to have an insurance excess and pay a little less. Similarly, I might have liked the option to pay a little more for satnav. The hire rate seemed a bit high to me, but it was also the best I could find, so maybe I just picked a bad time! "
" The rental process was smooth and I was not subjected to any hard sell for optional items. No manual was provided for the car, which meant it was not clear how to operate cruise control or other ADAS features, nor was it clear how to open the rear doors from the outside (answer: you need to press unlock twice on the front door). The type of fuel to be used was not specified. The car had various minor blemishes, which were not itemised. At the departure gate the attendant said these could be ignored since I had full damage waiver with no excess, but it still made me feel a little uncomfortable. The car was not checked in my presence on drop-off, which was also a bit weird. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DALLAS, US - Reviewed by SIMON - 14 April 2024
" When I booked I hadn't realized that the car would be supplied by Dollar. Also, the booking said that the desk was in terminal. It wasn't. Dallas car rentals are a 10 min shuttle bus ride away. "
" I reserved a car weeks in advance of my arrival. I had to wait 2 hours before my car was made available. The excuse was that they had NO cars. After travelling for 16 hours this is the last thing I needed. Other travelers who has reserved cars that day were told that they would not get a car a car and a couple I spoke to had been overcharged by hundreds of dollars - an issue that the staff could not rectify because it was a 'system' issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRAHAM - 13 April 2024
" No problems "
" Everything went well "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SANTOKH - 13 April 2024
" Thankyou Auto europe for excellent communication and most of all fantastic price for my hire. Will recommend any day. "
" from airport pick-up to car pick-up and then drop-off everything went like clockwork. Good car choice and var was clean and less than a year old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MARTIN - 13 April 2024
" Alamo were very efficient "
" For a change pick up was smooth , not asked to add extras which normally annoys me "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROGER - 13 April 2024
" The vehicle hired did have a few scratches and dents which I suppose is to be expected but was prepared clean and tidy. "
" Had to wait nearly an hour to sort the car hire as at times only 1 representative at the check desk. The online pre check information and credit card entering did not work even though I tried several times over the preceding weeks. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALEXANDER - 13 April 2024
" We would not use Budget again but would use you "
" It took us about 3 hours waiting in a queue to pick the car up. The man who eventually served us did it wrong and we had to be served again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 13 April 2024
" Autoeurope are normally the lowest prices and never had an issue with any booking. "
" Rental is just too expensive for what you get for your money. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MELBOURNE FL, US - Reviewed by TREVOR - 13 April 2024
" Booking is easy and they offer the best rates at present. "
" The only drawback with Budget is the slow processing at the counter. Despite 2 operatives on the desk it took the best part of an hour to get served. If you are at the front of the queue you're fine. Also the pre-registration they ask you to do to speed things up does not function correctly and thus it cannot be used. Car was nearly new and excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DAN - 12 April 2024
" - "
" Demand for cars was high in Houston during the eclipse. I got a bigger car (SUV) and I have to pay a difference. But it wasn't a problem... I was happy to have a car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by GARY - 12 April 2024
" All went well and to plan which is helpful when arriving and leaving for home, very happy with overall service - thank you "
" All went well and to plan which is helpful when arriving and leaving for home, very happy with overall service - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 12 April 2024
" Overall a good experience. The car was fantastic and suitable for the 600 miles or so we drove around LA. "
" A superb experience from start to finish. Quickly collected the car and at the end, dropped off in 60 seconds with the e-dropoff service from Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CRAIG - 12 April 2024
" Auto Europe were great. Just not Thrifty "
" We got through the counter ok but it took over 2 hours to prepare our car. 25 other families collected their car before ours and one of them managed to take our suitcase with them! The collection staff were rude and inefficient and just ignored us in the end "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by MARTIN - 12 April 2024
" Fast in and out "
" Fast in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HAYDEN - 12 April 2024
" Upset with budget "
" Was advised a hold would be put on card and returned at the end of rental. I returned the vehicle full of fuel and no refund has been made, they changed me an extra £350 on top or original rental price! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ALISON - 11 April 2024
" For reasons above "
" We waited for more than 1.5 hours for our car. Have been charged for an additional driver despite a free additional driver being part of my booking. Booking voucher not even examined "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PETER - 11 April 2024
" Very good "
" Good value for money BMW X4 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 10 April 2024
" Awesome "
" Great car and experience with Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LINDA - 10 April 2024
" I returned the car with a crack in the windshield, I don't know how it happened. Dollar rentals has billed me for all sorts of things, like towing services etc. They have kept my deposit, they have billed me for the car, and they have charged me for the windshield and other things. I would very much like to speak to a representative live. "
" Dollar rentals has charged me for the car hire, has taken an extra £325.48, and has kept my deposit as well. I was fully covered by car rental insurance as there was a crack in the windshield when I returned the car. The employee that received the car told me since I was fully insured and coved for such events I should be ok. I'm not even sure they received the payment that I gave you for the car of £511.00 pounds. I cannot get in touch with anyone at dollar rentals. I feel like I have been ripped off massively. Is there anyone in your company that can please help me? I have paper work and recites and pictures. This has been a nightmare please help me! Thank you. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by GURSAGAR - 10 April 2024
" Overall a good rental experience. "
" Clean vehicle with efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 10 April 2024
" Fast and easy pick up and drop off "
" Fast and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by IOANNIS - 09 April 2024
" Everything went smoothly. "
" Everything as good - smooth process. The only thing that would have been better is for them to have raised the issue of tolls at the desk as we have no idea what will now happen having crossed a local toll bridge to a very popular tourist area. We think we will be charged quite a high premium even though the toll was only $1 and the bridge doesn't accept cash which the rental company would likely have known. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 09 April 2024
" I found Auto Europe prices competitive and the insurance package I felt was more comprehensive than other sites. Everything was straight forward and if I ever hire a car again I would not hesitate in using them again. "
" Everything was very straight forward and efficient. We arrived to collect our car and within less than 20 minutes we were in our car. One thing that was slightly hard to work out based on the information on the Alamo website was what size of car I needed. Turns out the one I originally picked was too small and I had to upgrade but it wasn't the end of the world. It was only an extra $25 a day and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by OWEN - 08 April 2024
" It was easy and straightforward which we really appreciated. "
" We received great service at both ends of the car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANDREW - 08 April 2024
" Did not understand the issue of visiting neighbouring states and the inability of your employee to apply it correctly. "
" Very efficient and vehicle in very good condition. Disappointed I did not get the car I ordered and was forced to accept a larger vehicle with poorer fuel consumption. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GEOFFREY - 08 April 2024
" Changes were an issue and Auto Europe were not helpful "
" Receptionist was excellent whose name was Dolly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by JULIA - 08 April 2024
" Smooth Helpful Great car "
" Efficient, friendly Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KAREN - 06 April 2024
" Tge service from Auto Europe has been very good but not from Dollar. "
" I have made a complaint "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
KISSIMMEE, US - Reviewed by VICTORIA - 05 April 2024
" EXCELLENT "
" excellent all round. Loved the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 05 April 2024
" Difficult to amend booking online. "
" Vehicle had a number of minor dents and scratches which could not be seen in the shaded area of the undercover carpark. These were not noted on the condition form. When I was in daylight I reported these to Sixt "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by SAINTLY ROY - 04 April 2024
" I have always used Autoeurope. Never had any problems .You pay for all your needs when you hire through Autoeurope. "
" I was a bit disappointed, with how long I had to wait, to collect the car, due to only one staff member at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 04 April 2024
" Best prices and great cars "
" Best prices and good cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 04 April 2024
" AutoEuropa are brilliant Easy to change bookings when prices or dates change. Very interesting prices on comparison site when compared to direct quotes from rental companies "
" Long wait for shuttle from LAX to budget location. Several steps up onto bus.... Not easy with luggage Usually use Alamo & definitely going back to Alamo "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MICHAEL - 03 April 2024
" I have used Auto Europe many times and never had any issues. Great value for money and great service. A shame that Dollar didn't live up to the reputation. "
" After checking in at the service desk to pick up my car, I had to wait nearly 2 hours for the vehicle to be delivered due to 'staff shortages'. The vehicle I eventually received was not cleaned, large stain on back seat and dirt all over trunk. Very poor impression. Drop off was unattended. I just left the car as directed and am still waiting for a receipt 3 days later. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MIAMI, US - Reviewed by MARK - 02 April 2024
" Not Auto Europe fault, but feel I have been 'hustled' about this charge. "
" Car allocated was not in space given. Had to find a rep to locate another. That car not particularly clean and had rubbish under seats, but after taking 2 hours to get out of the airport after a 9.5 hour flight, just wanted to get to hotel! Have also been charged US$196.48 for 'non pkg items', whatever that is? I asked about it when signing and told it was a 'deposit' and 'don't worry about it'! Will be disputing card transaction and calling when I get home. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by SHAUN - 02 April 2024
" Great experience Thanks "
" Great experience Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SUSAN - 02 April 2024
" It was good apart from the fact that Budget kept emailing about online check in which I couldn't do. It was only after ringing AutoEurooe that i found out this wasn't possible as I'd booked through them as an Agent. If they'd made this clear I wouldn't have wasted my time which was really annoying. "
" Car could have been cleaner and we had to spend time going around the car taking photos of minor scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANTA ANA, US - Reviewed by ROBERT - 01 April 2024
" AE always offers the best rates for car rentals in comparison to direct rentals. "
" SNA permanently adds fees for services which normally are part of the prepaid voucher! When will it ever change? "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JAMES - 31 March 2024
" Unfortunately We had to cut short our holiday by 4 days I was told we will have a refund I hope this will be the case "
" Very nice car very efficient set up can't fault it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERENCE - 31 March 2024
" All round satisfaction. "
" Very competitive rates, very efficient at the counter and good quality cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 31 March 2024
" No problems with Auto Europe "
" 1 hour wait at check in desk at airport. Staff tried to add on extras without me noticing that I didn't ask for! 7 seater wiper washer not working. Not internally clean. 5 seater older, not cleaned properly inside, seats stained. Rear brake light never worked, also rear light same side never worked. Upon closer inspection, noticed that the car had been involved in an accident with poor bodywork repair, obvs cause of rear light cluster inoperable. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PETER - 29 March 2024
" I just have. "
" I travel to the US 4 times year and always use Alamo. They don't try to upgrade your car or insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ALLAN - 28 March 2024
" Good price and good selection of options. Easy to book and car hire company at the airport expected me and was generally very smooth "
" Didn't have any of the right size car available guy had to disappear from the counter for some time to check. Eventually came back and said "he had made an executive decision to upgrade me" which was fine. Did however give me the bring back empty fuel option that I said I didn't want. did not realise this until I had returned the car(with a full tank). However Budget have promised to refund me this. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 28 March 2024
" Lovely car excellent service "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ZOE - 27 March 2024
" Contact me "
" I Alex to turn empty told 57 dollars I have a charge for £117 pounds in my card! I have no email confirmation of charges when I returned the car and no way to contact !! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEVEN - 26 March 2024
" The value of the rental was great, especially for the size of the car and the use of the space needed for luggage "
" The pickup at the desk was disappointing where additional costs were added when I didn't agree to them (Toll pass when I just enquired about it and the option of return with full fuel). All resolved before picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by ALLISTER - 26 March 2024
" Everything went smoothly no problems lady on the counter was very pleasant even though see was the only one there with a queue of customers "
" Everything went smoothly no problems lady on the counter was very pleasant even though see was the only one there with a queue of customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 26 March 2024
" Excellent from booking to car drop off. "
" Particularly good value rental this time....and the car provided exceeded expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTYN - 26 March 2024
" Excellent advice and reminders pre pick up. Great price too. "
" Excellent at both pick up point ( Orlando) and return( Tampa). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEVIN - 26 March 2024
" b "
" v "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by GRAEME - 25 March 2024
" It seems that information is not shared with SIxt "
" Sixt did not have your order details and wanted to charge for extra insurance I already had and try to get me to up-grade for $180 They also don't have a solution for sunpass payment which is frustrating for driving in the US "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RUSSELL - 25 March 2024
" Excellent "
" Excellent service, efficient and very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLENN - 25 March 2024
" Watch out for fuel policy. "
" Heavy sell for extras at pickup desk. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 24 March 2024
" Sent comments in to Autoeurope customer services and Dollar and waiting for a response. I won't be holding my breath.... "
" When I picked car up was expecting a hybrid but they said EV was all that was available. Told them I'd never driven one before and asked about recharging. The agent said she didn't know but after asking a colleague said there would be info in car plus I could ask garage attendant. There was no info and nobody to ask. Called Dollar twice for help and both times was told they personally couldn't help but someone would call me back. Nobody called.... Started searching web and went to a couple of places with EV chargers. Soon found out it's not easy! All charging spots were full. Can't pay with credit or debit card only network charge card. Fearing I wouldn't be able to recharge or get back to the airport I stopped using the car to save the battery. Had to resort to Uber for travel to parks dining shopping etc.. Stressful and expensive and support from Dollar was useless. I can't be the only person to find themselves in this predicament? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by NEVILLE - 23 March 2024
" Considering we paid a lot of money to rent the car for two months you would expect the car to be in top notch condition in pick up and not have to stop off fill up screen wash and wipe down parts inside? "
" The car was dirty inside when we got it. Malaysian coin money was found in door pocket!! Chip in windscreen, front number plate damaged and bent. No windscreen wash in bottle which meant in a dry climate like CA was a great inconvenience- had to stop and get it topped up. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
SARASOTA, US - Reviewed by PETER - 23 March 2024
" Best rental cpy. "
" Always good with Alamo. Guys are so, so nice and smiley. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTONY - 23 March 2024
" See above. In this age of modern technology I would have expected more assistance - particularly in putting another driver on the rental, even if only to get us back to our hotel. Our fellow golfers got back to the hotel and hired a car so that we could collect Tony from the hospital. I was very disappointed in the lack of help or any feedback from the company. It will be interesting to see if I get any response to these comments "
" I am replying (Angela grant) as I paid for the rental but Tony was the only driver. Tony had an accident and was unable to drive from the 14th of March. He was taken to hospital with a dislocated arm and three breaks at the elbow. It took a friend approximately 1.5hrs phone call with someone who couldn't understand the accident happened on a golf cart and the car was not in the incident. We tried to get someone else put on the insurance so we could at least get back to our hotel, approx. 45 minutes away, but were told we would have to go to an office to do that. The young man did not seem to grasp our situation and kept having to "go and check". There was no follow up email to say the rental had been terminated. We left the vehicle keys with the manager of the golf course as we were not prepared to wait a further two hours for it to be picked up. If we had not had a member of our party who had a car we would have been stuck. It would also have been helpful to have had a follow up email. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PHILIP - 23 March 2024
" Booking good efficient and easy to do, prices slightly below competition but was not happy at pick up due to the sat nav problem "
" the vehicle booked did not have a built in sat nav, even the most basic cars now come with sat nav so these must be ordered specially without, I had to pay $300+ extra to upgrade to a car with sat nav as our phones did not work in USA, other than this point I am happy with the service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by JOHN - 22 March 2024
" Apart from the problems in 3 , we had a very satisfying experience "
" I was very pleased with the gentleman at the reception counter who was very courteous and helpful. However , I was not happy with the hand over of the vehicle, as there was no person to advise us about anything relating to the car. An offshoot of this was that we had to return back to reception counter to report that the SatNav was not working, then wait for another vehicle which had a working SatNav - again we received no instructions about the car and really struggled , especially as I am not used to automatic vehicles and left hand driving "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by GARY - 21 March 2024
" Everything was so easy and smooth from pick up to drop off. Thank you Budget "
" Could not fault my experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GORDON - 21 March 2024
" Great value "
" Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by AUSTEN - 21 March 2024
" Overall it was a good experience but I would like a car to be washed. The interior was clean "
" Car hire is still to expensive. The condition of the car was average. There were quite a few scrapes and dents. The car also needed a proper wash. The water jets were empty "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by NEIL - 21 March 2024
" Booking with Auto Europe was clear and uncomplicated. Sixt, were terrible! Do not use them! "
" Real hard sell despite the fact that I told them I had taken out addition insurance. Really pressurised tactics, regarding upgrading the car, additional insurance and toll pass, which I did't appreciate after a long fight. She implied the car wasn't big enough for 3 passengers, it was huge! The car brakes were intermittently clunky , making a grinding sound as if something was loose. There was no windscreen washer fluid, discovered when I needed it. In a nutshell, I would never use Sixt again. Misty was a terrible, hard-hitting server, possibly under instruction. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DAYTON, US - Reviewed by SHERRI - 21 March 2024
" See above. Autoeurope should have been aware that Budget economy models were fully electric. I would never have chosen a fully electric car if I had known. "
" When I arrived to pick up my car, I was told that all of the vehicles in my class (economy) were fully electric. (This was despite the voucher clearly stating that the vehicle would be gas or diesel.) I was reluctant, so was offered a change of car for an extra $20 per day, which I rejected. I took the electric car. On the third day, I went to a charging station as my battery was at 50%. After half an hour, it was up to 52% and the app said the remaining time to charge to full power was 5 hours and 45 minutes. I took the car back to Budget and said that this was unacceptable. I was offered a petrol car for $10 a day (and she made it clear it would be for the entire length of the contract, even the two days just gone), which I took, because I didn't see that I had another option. I had to pay an additional $96+. When I showed her the voucher stating that I was entitled to a gas/diesel vehicle, she said that was a third party and that the Budget website clearly stated that economy models were fully electric. I would assume that this is something you should be aware of. I don't believe that fully electric cars are suitable for rentals, at least not until they can be charged easily and quickly. I was not going to spend what little time I had looking around for a charger and spending hours waiting for it to be charged. Just a bad experience all around. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 21 March 2024
" Very efficient and superb rates "
" Professional and extremely helpful staff at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ALAN - 20 March 2024
" Booking wit Auto Europe was easy and quick. The deal with Premium Coverage Insurance was good value for money and provide reassurance that unexpected extra costs from excess charges would be avoided. "
" Long wait in the queue at Check-in. Despite completing on line Precheck with promise that there would be no delay, there was no Precheck service. Counter staff were unconcerned by customers' queries re length of delay. Not what you want after a long flight. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by HENRY - 19 March 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WILLIAM - 19 March 2024
" Not overly impressed "
" Not nearly as good or efficient as Alamo "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
SPOKANE, US - Reviewed by KATHRYN - 18 March 2024
" This is the first trip I've used auto Europe and I have had a very pleasant experience - I will be using and recommending auto Europe again - thank you "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DEREK - 18 March 2024
" Best car hire experience ever both on collection and return. "
" You have an amazing team working for you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MARY - 18 March 2024
" Easy to compare prices andbuy "
" Huge queue at counter to collect car and off hand staff in garage at car pick up. Sold a rescue package which I was persuaded I needed. Would rather be able to buy everything up front and be offered nothing at counter. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by WAYNE - 17 March 2024
" Alamo still provide good cars "
" I still like Alamo but worth mentioning they re only Airport based, so if you have issues with car you have to take it back to the airport for swap out. I rent out of Las Vegas a lot and they do seem to run short of cars during busy periods. But I still like them and will always rent from them. They also want to see passports now which they never used to when going thru the tedious gate process. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by THOMAS - 17 March 2024
" See above. When defects reported on return report met with total indifference. "
" Vehicle provided in poor condition, badly scratched,carpets torn, windscreen wiper blades badly worn and broken, tailgate wash wipe u/s. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DENVER, US - Reviewed by LAURENCE - 17 March 2024
" Easy to use website and good value compared to other options "
" Good efficient process and staff were friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by GARY - 15 March 2024
" Easy "
" Easy pickup - no dramas at the collection desk & drop-off couldn't be easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEVEN - 15 March 2024
" Easy to use website with competitive pricing and clear options. Always my first choice for car hire "
" Another great hire with Alamo. No issues and friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 15 March 2024
" Great service no pushy sales "
" Rat class service once againperfec "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JONATHAN - 14 March 2024
" All good - would use you again. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 14 March 2024
" See comments in 3 above "
" Everything was fine, but it did seem strange that on returning the car we just had to leave it with the keys in and did not have to check out as such. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KEVIN - 14 March 2024
" No issues, v.good "
" Dollar have a customer service issue. I'd hate if my staff had this face to face attitude. Also issues as Dollar area has no wifi, so unless you have paper documents - you have an issue. Their policy on ezpass is shocking, its practically bordering on fraud. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by DAVID - 13 March 2024
" I have used Auto Europe for many years and up until now have had nothing but great experience and have therefore recommended many others to use them. However this behaviour by Budget car Rental is terrible and i will look at other options in the future. "
" I have been charged £ 283.42 for services that I was not told about when picking up the rental car. It as a disgraceful con! I purchased all inclusive car rental and have ended up with this charge to my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KATHRYN - 12 March 2024
" This was my first experience with Auto Europe - I am beyond pleased and will be returning and recommending others "
" Excellent efficient experience with Dollar at MCO "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ELSPETH - 11 March 2024
" Have used Auto Europe on many occasions and have always received excellent service and value. Knowing no unexpected add ons is very reassuring. "
" Ordered a midsize car were offered upgrade to 4x4. Seemed like a good idea, but be careful ours turned into a Buick enclave. Lovely car but very low mpg. Be warned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by VICTORIA - 11 March 2024
" Did fill up before returning but still charged just over $20 so offering return on empty tank and prepaying for fuel might be a better option. Hopefully prices will keep getting back to pre-pandemic rates. Good choice options of vehicles available in selected class. "
" Excellent at Miami and let us have the vehicle early. Good communication as they sent e mail for second contract and dropping off was easy to find. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ALAN - 11 March 2024
" bad experience due to having to drive back too airport with shattered rear window. break in could have been avoided if informed "
" picked up car no problem. car broken into in san francisco.back window smashed,belongings stolen. phoned contact details. female didnt understand.sounded foreign.eventually said .take car to san francisco branch which we did. on arrival employee didnt know anything about it and said i had to take car back to airport as she didnt have any cars available..An Hr back to airport with broken back window.Glass flying about everywhere.on arrival got new car.Employee told us that was fifth car that morning that had been broken into and it this was the norm.WHY werent we told or advised. I expensive camera and bag stolen. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 10 March 2024
" Superb will definitely use this company again "
" Absolutely over the moon with the price and service from your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 10 March 2024
" See above answer "
" I always use Alamo as they are the only rental company in Orlando Int Airport who have never tried to defraud me of extra costs. On 20/02/24 my flight arrived an hour early and the person on the desk tried to charge me $31 extra to collect earlier than my allotted time. I refused and he then said I would have to return the car early (4.00pm for a 9.50pm return flight) - hardly ideal. That said the car was problem free and returning was very straightforward and 'Chin' was the person I returned to and he was very polite and friendly. I will use Alamo again. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by AHRON - 10 March 2024
" Good car for a very reasonable price. "
" The staff knew the trade very well and did their job efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 08 March 2024
" Would definitely use Auto Europe again "
" The documentation I was given was titled "Incomplete RR" and in particular the "Total Estimated Charge" field was blank. I like to check this as I have been stung before for services I had not requested. Equally the return email receipt didn't have any values and states "STATEMENT OF CHARGES - NOT VALID FOR RENTAL". However I haven't been charged for anything. So no issues with that. It would just have been better to have it stated "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 08 March 2024
" The worst Alamo experience ever. The reasonable marks are based on previous years "
" Car developed fault and I had to drive back to airport to replace. In spite of pre-calling to agree it should be returned, Airport staff knew nothing about it and the first two staff encounters were not good. The first employee tried to tell me all cars "did this" - when I knew full well they didn't as my car had been fine for 3 weeks. Finally someone did help but initially couldn't provide with a similar car again in spite of the call centre sending me to the airport as it was the only place that could match my car!! The other frustrating thing with Alamo is that ins site of me booking with you for just over 5 weeks they insisted the car could only be booked for 30 days. This has happened before and they seem incapable of dealing with it! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AUSTIN, US - Reviewed by JUSTIN - 08 March 2024
" I feel as though I have spent two weeks driving around Texas fearful that drivers of larger vehicles all around might not notice us, and constantly struggling to fit our bags into the tiny boot space. An upgrade to a larger car would have been acceptable of course, if only the vehicle could have been appropriate for just two adults and had functioning GPS. You are not serving your customers with any kind of respect. "
" No car of the category requested was available. We were offered an upgrade to a gigantic Chevrolet Suburban or Ford Expedition, but my wife felt she could not handle these. We took one anyway, but the GPS didn't work. There were no GPS add-ons available, although we had requested one. The only car with functioning GPS was a tiny BMW X2 so we had to take it. It was too small for the distances we had to drive and hardly took our two suitcases. We managed, but this was not what I had paid for. The young man trying to look after us wrongly registered us as having hired the Suburban. There was a lady there who was more helpful, but she could not wave a magic wand and produce the kind of vehicle I had booked and paid for. After a 22-hour journey to reach Austin this was not a happy experience. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LYNDON - 08 March 2024
" Good car and good service, no problems at all. "
" Everything went very well, no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SHARON - 07 March 2024
" Always use your website as it has the best prices and love that you can manage and cancel reservations all online. "
" Great experience, no hard sell at the counter. Very quick and easy collection and offered an upgrade in the garage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RACHAEL - 06 March 2024
" Need to be aware of hidden charges taken from deposit! "
" Unexpected and bidder charges amounting to over £200!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by SHARON - 06 March 2024
" Auto Europe is my go to website for car hire, always have the best prices. Love that cancellation is easy to do as well. "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DARREN - 05 March 2024
" Really poor and when challenged the counter staff and the manager were really obnoxious and unhelpful. "
" Specifically booked a Jeep as it was a 4wd because we were going to a ski resort. We were given a Ford, that was not 4wd, and they confirmed they didn't even have a Jeep on their fleet! They wouldn't give us the only 4wd they had because they were in a superior class and wanted to charge a ridiculous additional cost per day. They would not accept that the Ford was not a similar alternative to the Jeep. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by FREDERICK - 05 March 2024
" Good times "
" Great time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by WAYNE - 04 March 2024
" All good no complaints "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 04 March 2024
" There was extensive up selling. The car was dirty inside and out. The car had a service light permanently on. "
" There was extensive up selling. The car was dirty inside and out. The car had a service light permanently on. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
HOUSTON, US - Reviewed by JOHN - 01 March 2024
" your booking process is fine. Budget just let you down "
" I booked with you last year using Alamo and had no problems at all. This year i tried Budget. On attending the desk they tried to give me a Toyota Corolla. I explained i had booked an intermediate SUV. They then gave me a Jeep Grand Cheroke. When i set off i noticed the display was showing the tyre pressures which showed two tyres at 36 and two at 34&32. I thought this was odd to be displayed instead of the speed. The next day the tyre pressures on the ones that were 34&32 were now showing 30 and 28. I inflated the tyres and noticed that the dust caps were already missing off the two lower inflated tyres. This continued for a few days until i could return the car to a branch. I believe the tyre pressures were an issue before i was given the car. The staff at New Orleans airport were rude and abrupt. They gave us a different car, a Mazda CX-9 but this did not have Sat nav. where as the Jeep did. They said this was the only vehicle available. It was very dirty and lots of minor damage. For the last few days of the holiday there appeared to be some electrical issues which included the car kept telling me the ignition was still on, even after i had turned it off, and the trunk would not operate via the buttons and would not lock. We were then 2 hours away from the nearest branch and was wary of the poor attitude of the last desk staff so we made do with the car and got it back on return day. the man in the car park saw the ignition warning light and that the trunk would not operate or lock. He said he would sort out for some money to be refunded but we have not had any. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by BRIAN - 01 March 2024
" Very happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROSARIO - 01 March 2024
" Love autoeurope, not surre about dollar "
" good experience, nice welcome but not happy with the response in regards to toll charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by PHANI KUMAR SUNDARRAM - 28 February 2024
" The insurance part is tricky. They do not tell online that having an electric car means 5 hours of charging at station, which makes it inconvenient. "
" The services desk was rigid about doing a credit check. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ALASDAIR - 28 February 2024
" simple booking and ease of pickup once vehicle arrived "
" despite reserving a 7 seat van - none were available and I had to wait for one to be delivered from another site. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ANTHONY - 28 February 2024
" Good comparison sight. "
" Would not accept credit card that I booked with on checkout. Lot of hassle. No Thrifty check in so had to use Budget. Long queue. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROBIN - 27 February 2024
" please pass on this info as no one seems to care and there is nothing you can do about it as you have pre paid "
" after a 10 hour flight, at the Dollar desk there was about 12 desks and only 2 people serving. This took abut 50 minutes at the desk then still had to walk a distance to pick up car. This makes no sense as most people pre book so they know in advance how busy they are going to be at a certain time and should have the appropriate amount of staff or another system to allow people to pre book in so could go straight and pick up the car. This is frustrating after a long flight. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by SELWYN - 27 February 2024
" Auto Europe great price- good communication. Would certainly use again, hopefully for car hire from Milan Bergamo this May. Would use Hertz again - unfortunate with the vehicle. In hindsight should have changed vehicle straightaway. "
" Short Queue a bonus, Service at counter slow but satisfactory. No extras forced on you. Car in good condition externally Internally a strong smell of substance (weed ?) - smell still present and unpleasant for the duration of hire. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MICHAEL - 27 February 2024
" Trouble free as usual "
" Trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 27 February 2024
" Very good "
" Very smooth with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALISTAIR - 27 February 2024
" Easy experience with Auto Europe "
" I have been charged £90 over and above the agreed rental. I would like to know what this is for, or have my account refunded - thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 25 February 2024
" Painless "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by RYAN - 21 February 2024
" Very good experience. Fast replies to queries. "
" I believe the drop off fee from MIA to FLL is to much at least 25% of the rented value of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HONOLULU, US - Reviewed by MARIUSZ - 20 February 2024
" Competitive price from Auto Europe and easy website navigation. 100% positive and would highly recommend "
" Very easy and straightforward check-in process. No wait time at all. Knowledgeable clerk behind the desk. Smooth return. Very happy with the service and a selection of cars provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JUSTIN - 20 February 2024
" Booking and choice of cars was excellent "
" Not great - over an hour to pick up the car - staff were incredibly slow in everything they did. Then when we started up the car and oil warning signal came up - to be fair the staff immediately changed our car. However, as we drove off in the new car another warning signal came on - we discovered it was due to the bonnet (hood) not being secured which was extremely sloppy and potentially very dangerous. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by MICHAEL - 19 February 2024
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 19 February 2024
" Very positive "
" All good no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by AMANDA - 19 February 2024
" All good except for collecting the car "
" Very poor check in experience long long lines and only 2 counters open. Not the queue you want after a 10 hour flight "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANCIS - 19 February 2024
" Could not be better. Do not change anything. "
" Could not be better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 18 February 2024
" Very poor "
" The car suffered a serious vibration after 2 days and after spending 2 hours visiting a tyre shop only to be told I need to ring budget and costing me $40 for the privilege,I rang the helpline and wax told to go to the nearest budget in the morning who would replace the vehicle. I went to the nearest one only to be told I needed to ring the breakdown helpline who informed me that as I hadn't technically broken down I needed to go back to the airport abd report it!! I didn't bother because it was too much messing about so I put up with it for the last 12 days! Tge car was very dirty when we collected it aswell and stunk of cigarette smoke which was very annoying as there were signs all over the car saying that there is a $450 charge if smoking in the car!! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MIAMI, US - Reviewed by STEVEN - 18 February 2024
" All good "
" No queue at counter, pleasant chap sorted the rental car and gave a free upgrade. No down side. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROSEMARY - 18 February 2024
" While all the 'customer care' from Auto-Europe was extremely efficient and thorough, I would hesitate to recommend the company due to the extremely negative and expensive experience we had with their USA provider Sixt. "
" Sixt charged us $330 dollars more for a pre-paid rental. They said my USA license could not be used. I am a UK resident with a USA driver's license. For that reason, they would not accept our booking and charged us a whopping $330 more. After a 10-hour flight and with a deadline to reach our destination, we were not in a position to continue our arguments. It feels to me like Sixt was out to make more money at our expense. Auto-Europe customer service looked into this and came back with an unsatisfactory decision that we were not due a refund. Please feel free to contact me for further information on this case. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 16 February 2024
" Same as answer to Question 3 "
" Very efficient from picking car up to returning itsame as question 3 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by EDWARD - 16 February 2024
" I blame myself for this incident but I was lied to and misled by the Dollar rep. I will never use Dollar again! "
" On arrival I was allocated a Nissan Sentra car (your reservation indicated Honda Civic or similar). On picking up the car in the garage we found that this model had very low seats, and the passenger seat had no height adjustment facility. My wife suffers from back pain and was not able to get in or out easily and not able to sit comfortably. Then I discovered that the car would not start. I sought help and was informed that the battery was faulty. I went back to the Dollar desk and explained the situation and requested another car, and one with higher level seats so my wife would be comfortable. I suggested something like a SUV might be ok. The Dollar rep said he only had only one car available, a VW Atlas, but this would cost an extra $25. I asked if he meant per day and he said for the period. I only discovered it was $25 per day when I looked at the revised rental documents again at the time I returned the car. It was my fault I didn't check the document again but I was lied to by the Dollar rep. It's easy to say I was tired after a long flight and relieved there was a suitable car (the only one?) available and I should have rechecked the hire document again. I didn't think about it at the time but customers were asked to sign agreement electronically before being handed the hire document. I did check the document for the Sentra before leaving the desk and it was correct. This has cost me an additional $350 + tax, a hard lesson! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by EDWARD - 16 February 2024
" Very straightforward website to navigate and with a simple booking process. "
" Only one counter staff on duty following the arrival of several international flights,so wait was longer than it should have been and was getting worse after us. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by THOMAS - 16 February 2024
" Staff were friendly and very helpful including bus service they answer every question and guided us along the way , very happy "
" Easy getting to the car was a 10 min bus ride from airport terminal, check in was straight forward and staff were brilliant, very informative. Car was great value and worth every penny no strings attached! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHAEL - 15 February 2024
" You have done nothing about our complaint. "
" As we have emailed you. A two hour wait to collect the car. Then told your insurance was not good so had to take more out. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by PAWEL - 14 February 2024
" Good price for a good quality "
" We had a very good experience renting a car with Enterprise. I've been using them for number of years now. Always have a rental with zero excess and never have any additional costs, even with a cracking windshield. Cars are always like new, don't break and drive well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEREMIAH - 13 February 2024
" good prices "
" Hertz charged me a recharge fee after I returned the car at 80% battery which was what they required. They have no way to contact them via phone either. I left an item in the car and they have been impossible to join "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by STUART - 13 February 2024
" Worked well. Glad I was able to get a single price easily for multiple drivers, full tank of fuel and all necessary insurances. "
" Almost everything went OK. However, the automated toll options needed to be explained. Nothing was said to me at the airport counter. When I queried following pick-up in the garage, what I was told made no sense to me, despite several attempts to clarify. There was nothing to explain what the options were, which roads in Boston were affected, etc. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 12 February 2024
" Very good apart from the waiting at the Desk "
" I only gave 8 for counter staff because they tried but not enough staff on the counter.I waited far far too long "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 12 February 2024
" Excellent from start to finish "
" Staff at LAX were lovely and friendly. Car was amazing and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 12 February 2024
" Would definitely use them again. "
" Efficient bus service from airport where Damian offered great check in service. Car was all clean and as expected with a choice of 3 cars offered. Drop off was extremely efficient too. All first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 11 February 2024
" Great site with everything clearly explained during the hire process "
" Dollar did not have the premium car I had paid for. Was given an SVU upgrade which was great but car had marks/dents on nearly every panel and Dollar refused to acknowledge the damages before I left the airport. Had to take video dated evidence to prove I had not caused any damage "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CHICAGO, US - Reviewed by MARTIN - 11 February 2024
" all good "
" Lady on the counter was a bit miserable but she processed it efficiently. Car was great and so was the drop off experience "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 11 February 2024
" auto europe fantastic. Sixts people skills could do with a lot of work. "
" my expected time to pick up my car was 6.30pm. we arrived for my car at 4.30. i asked could i bring my car back 2 hours later when i returned, i was told yes for $180. this was ridiculous which i would not pay. i therefore had to return the car 5 and ahalf hours before my flight. i booked a toyota camry and was given a toyota corolla, a car much smaller than the one i booked. counter staff very unhelpfull. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JAMES - 09 February 2024
" Good car. However the bay number was not the car detailed on my pick up card. I had to look around for the proper car which cost me about 10 minutes. "
" A free upgrade was given, because the car I had booked was not available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP - 08 February 2024
" very bad experience with dollar car rental "
" the worst experience ever had they lie about their car and very poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by UNMESH KUMAR - 08 February 2024
" I have always rented from auto Europe but this time my experience wasn't as expected . I wasn't asking something much but the way the lied to me by saying I would get a Tesla and when I went to hertz they said my booking didn't have the special code for a Tesla but just an EV , I was very disappointed . Very poor experience "
" I felt I booked a Tesla or similar , but when I went to hertz they said that the Tesla code for booking was different and when I asked the counter staff she didn't even treat me well , she just said if you want a Tesla contact autoeurope , that was the worst part . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SARASOTA, US - Reviewed by JOHN - 06 February 2024
" Great easy to drive good on fuel "
" So helpful when picking car up pleasant cheerfully knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JEFFREY - 05 February 2024
" Overall satisfactory "
" 2 year old car with almost 50000 miles on the clock and a bit worn around the edges! Fast pickup and return and no mechanical issues. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KENNETH - 04 February 2024
" Efficient "
" Excellent sevice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by MARK - 04 February 2024
" Nice car and good service from Sixt "
" Nice car and good service from Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 03 February 2024
" Car needed service before I picked it up. Dashboard warning sl the rental. Key fob battery needed changing. Warning on all the rental. Nobody at drop off. "
" Car needed service. Key fob battery needed changing. Nobody at drop off. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by TADEUSZ - 03 February 2024
" Dollar charge 13/1/24 (Hire ended 1/1/24): Car experience was very good, however, the Dollar commercial ethics are questionable and I would ask you to facilitate a refund for an undisclosed and unexpected charge almost 2 weeks after the hire termination date: Disappointed to get "Dollar Toll 8302909" unexpected charge 13 days after returning the car without explanation just charged to my card. Toll suggests road toll. As we have a Sun Pass account and it was active from the first day of hire, I cannot believe that was the reason for the charge. This is an unwelcome charge of $13.11 USD and we expect that it will be refunded as soon as possible. Consequently I am unable to recommend Dollar to a friend and will advise caution on account of this stealth charge. Receipt is available on request. What is there to stop further undisclosed charges beyond the hire period? What is the time period after which charging to my credit account stops? Please provide me with confidence within 14 days (today is 3/2/2024) or I will contact my credit company to take action to recover the unknown charge. "
" Disappointed to get "Dollar Toll 8302909" unexpected charge 13 days after returning the car. No explanation, just charged to my card. Toll suggests road toll. As we have a Sun Pass account and it was active from the first day of hire, I cannot believe that was the reason for the charge. This is an unwelcome charge of $13.11 USD and we expect that it will be refunded as soon as possible. Consequently I am unable to recommend Dollar to a friend and will resonate caution on account of this stealth charge. Receipt available on request. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by ROGER - 03 February 2024
" Good service overall. "
" Discovered broken rear view mirror whilst travelling. Reported to Alamo. Promised free upgrade e-mail for use on next hire. Not received! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by CARRINGTON - 01 February 2024
" It was the best price for enterprise that I could find anywhere online, even cheaper than going direct. "
" Really good service, very impressed with them. No queue to pick up the car. We were on our way within 10 minutes of arriving at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 31 January 2024
" Easy collection and drop off. "
" Overall the service was excellent and staff were helpful but a little bit pushy to upgrade with reason. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 31 January 2024
" Not impressed with the condition of the car!! "
" Rental car had done over 60,000 miles and was showing its age. USB port did not work and we couldn't therefore connect with Apple car play for maps as the car did not have satnav. The key fob buttons did not work and we therefore had to use the key to open and lock the car. Quite often the ignition key was not recognised by the car. It therefore often took several attempts to start the car. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MIAMI, US - Reviewed by TOM - 31 January 2024
" Please see 3 above "
" The car performed very well apart from the brakes which juddered under anything but light use. The car was not as clean as it could have been on collection. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TAMPA, US - Reviewed by IAN - 30 January 2024
" Easy to book Quick pick up and return Quality car "
" Quick, timely and professional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAIN - 30 January 2024
" Easy to navigate the Auto Europe site and browse through a range of vehicles. Once selected and payment made the voucher was immediately available. "
" There was some minor damage to the vehicle we were allocated. I pointed this out to the staff and they just told me to take a photo of each area of minor damage. However, once on the road, the car exceeded our expectations. It was very spacious with plenty of room for all of our luggage. It was a pleasure to drive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DEREK - 29 January 2024
" Sort out the insurance, it's difficult to arrive after 9 hour flight to be told you need more after buying premium package it feels like a con "
" Thought we had booked car with sufficient insurance to cover hire, on arrival told we had little to almost nil insurance so had to buy more costing another £150 plus pounds, they really tried to have us purchase even more. Disappointing, feel like I shouldn't have bought any insurance and got it all there "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SACRAMENTO, US - Reviewed by TIMOTHY - 29 January 2024
" Happy and easy. "
" Easy to work the process and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JACQUELINE - 29 January 2024
" Good number of cars and rental companies to choose from. Booking was easy. I accidentally double booked the rental; cancellation and refund was straightforward and quick. "
" Friendly and efficient check in. Lovely 2024 model car. Very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by PAUL - 29 January 2024
" Easy to use website and reasonable prices. "
" Quick and efficient collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 28 January 2024
" Always use Alamo LAX - efficient & user friendly "
" Like being able to choose the vehicle - not just given keys to a specific car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LESLIE - 28 January 2024
" Good rental with just a minor maintenance issue overlooked "
" Excellent vehicle in good condition just slightly marred by windscreen washer not being filled up at depot hence warning light on collection "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by YUVAL - 27 January 2024
" d "
" I reserved an electric car with the phrase "or a similar..." and was astonished to find out that I cannot get as a substitute a compact size petrol car. I had to pay extra 111 USD. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by PHILIP - 26 January 2024
" Pleased. I normally use Rentalcars.com but you were cheaper this time so I used you for the first time. "
" Have used Dollar for many years; indeed I am a Dollar Express Member but found your quote cheaper than renting direct even without insurance, which I have, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JUNE - 25 January 2024
" Auto-Europe are always competitively priced and excellent cars. "
" Excellent car and friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 24 January 2024
" Not one that I want to repeat. This is the second issue with car rental companies including my last rental with Hertz through Autoeurope in September 2023 when they insisted that my rental on that occasion was for a standard SUV when I had booked and paid for a full size SUV and they refused to deliver the vehicle that I had booked without a further payment which I refused so had to settle for the standard SUV. This despite again have the confirmation email from Autoeurope with me to confirm that my booking was for a full size SUV. Two poor customer experiences during my last two rentals. I don't know if this is a fault with Autoeurope or the rental companies. But it's clear that despite having the confirmation email from Autoeurope with me at the time of collection the rental companies completely ignore this written contract. "
" On arrival at the Budget counter the centre was empty and my family and I were the only people present. The agent wouldn't accept that my rental agreement did include full cover as per my rental agreement with Autoeurope and stated that I would have to pay for the extra insurance and recovering cover. I presented my rental agreement to her from the printed email from Autoeurope but she insisted that I only had the basic cover and that she made me sign that I was refusing the additional cover before she would release the vehicle to me. I therefore had to sign under protest in order to secure the vehicle. On collecting the vehicle from the parking lot I found that the vehicle was unwashed and dirty on the outside and and the interior was also dirty and obviously not been cleaned. As I say the centre was not busy so there was no reason for the vehicle to be presented for rent in the condition that I found. I did not raise this with the agent as I wasn't prepared for another delay at the counter. I would have real reservations in using Budget for car rental again when my next trip to the USA which will be for four weeks in October 2024. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MICHAEL - 24 January 2024
" Best prices around, very easy to book "
" Very easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by HORACE - 24 January 2024
" You need to tell folk when the hold fee is removed from the credit card "
" I'm still waiting to see when Alamo decide to take the hold fee off my credit card. Because your still got my funds on hold I'm getting charged interest which is totally unacceptable "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 24 January 2024
" Please can I be refunded for the car hire as I was not able to get the car when I arrived. I had to book alternate rentals. "
" Please can I be refunded for the car hire as I was not able to get the car when I arrived. I had to book alternate rentals. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MATTHEW - 23 January 2024
" I was charged $26 for returning the vehicle 1 hour late which was excessive IMO. "
" Counter at airport was conveniently located and I didnt have to wait long to be served. The vehicle was about 5 mins walk away. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 19 January 2024
" Well pleased with all aspects of my rental. Online booking was exceptionally good, as was the clear and concise documentation sent to me. Pick up and drop off was very efficient. I'll certainly be using your company again. "
" Absolutely no problem with my rental from start to finish. No issues whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KONA, US - Reviewed by VICTOR - 18 January 2024
" Easy to use and reliable "
" I was downgraded, poor customer service, not helpful "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by RICHARD - 18 January 2024
" You mainly use Dollar and Thrifty so therefore I would look to other car hire companies such as Alamo to avoid Dollar again "
" Waited in line over 1 hour to make it to counter. Staff disinterested and too busy trying to upsell and deceive the naive "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 15 January 2024
" The whole process was very smooth with friendly and efficient staff. "
" Very efficient and good quality of car supplied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARC - 14 January 2024
" ?? "
" no problem,no waiting,easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONALD - 13 January 2024
" Prices are good "
" I was disappointed that I received a plug in electric car. The car was beautiful, drove amazing, but having to plug it in was ridiculous. If I go through thrifty again, I'll demand petrol or go somewhere else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 12 January 2024
" Satisfied "
" Brand of choice. I like self serve registration and ability to choose car from Garage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CLAUDIA - 11 January 2024
" It was very customer friendly and easy to book "
" Everything went smoothly and effortless Nice new and clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 11 January 2024
" Very good "
" Had initial problem with voucher but Eloise at auto Europe customer service resolved it for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 11 January 2024
" Absolutely awful "
" After a lengthy wait, we were told there were no cars available and wouldn't be for 6-8hrs. Dreadful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by STRAHINJA - 10 January 2024
" never use dollar and if you can remove it from your offering "
" worst ever. Waited 4h+ to get car without any explanation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 10 January 2024
" As question 3 "
" I had no problems with this rental, I would have rented with auto Europe if I could have got the same deal as this one "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by RICHARD - 10 January 2024
" Auto Europe all good. Budget not as good! "
" Car came with low pressure warning on tyres. This should have been checked prior to renting vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by STEVEN - 10 January 2024
" As I said before. The car was fine but would have been useful knowing where to go out of the airport. No help there whatsoever and no sat nav "
" Ripped off at Tampa by being talked in to a full tank of fuel. We were told it would work out the same price as a garage but it was actually much more. No offer of a sat nav so I had to use phone. First thing we did was get lost. Dread to think what my phone bill will be. Maybe making sure people know where they're going is more important than other expensive unnecessary extras "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MELVIN JOHN - 09 January 2024
" Altogether painless "
" I think the best car rental company but normally to expensive. But they do not include partner/spouse for free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by GUY - 09 January 2024
" See previous comments. With a disabled passenger (hip operation) driving around in a large van was not ideal and presented several challenges. "
" Upon arrival we were advised that they 'had no vehicles left as it was a holiday'. They had rented-out the SUV we had booked for 7 people through Auto Europe. After lots of requests and an interesting conversation with a pleasant member of staff they 'found' a 15 seater bus that i had to drive for 2 weeks. This was not ideal at all with a disabled passenger, but was our only option. Not acceptable at all. If you're able to offer an explanation I'd love to hear it. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ROBIN - 08 January 2024
" If of course (and rightly) this amount is cancelled then my feedback would change. "
" It was all 9+ before I received the receipt by Email where I had been charged an additional $270. I called the UK number today (8/1/24) and was informed the majority of it was for a 'roadside assistance' package I had never had discussed with me never mind accepted. I have asked that this figure be put in to dispute. After a ten hour flight (1 hour on board delay ) and a two hour wait in US arrival hall clearing immigration I felt the time spent at the Budget reception desk on Level 2 was remarkably quick. Nothing was shown to me nor was there any discussion over and above the request for licences etc. When we descended to the 'garage' we were shown two cars by an operative who had little or no English and I chose the Honda. Again no discussion or explanation as to what was to happen next. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JAMES - 08 January 2024
" The staff on the automated reception was super helpful , when collecting the vehicle we had a great choice of cars all new and immaculate condition . The car itself was very comfortable and reliable and we did many miles . On drop off it was a very smooth process And as we had an early check in it was super helpful . Thank you to both Auto Europe and Alamo for such a great experience . James "
" From collection to drop off service was great and the car we had was new and in excellent condition . Drop of very smooth staff are friendly and helpful. Thank you as many years ago I rented with Alamo and it wasn't like this which has restored my faith in them . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ALAN - 08 January 2024
" All depends on how Auto Europe sort this mess out, and compensation for having to pay extra for a car I didn't want. "
" The Compact petrol car that I booked was NOT available. I was told that all Compact cars were now electric, and I had to upgrade to an SUV which was the only petrol car available at the time of pickup. I had to pay extra for the upgrade that I didn't want. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MYRTLE BEACH, US - Reviewed by PAUL - 07 January 2024
" Excellent service and value for money "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by UMESH - 07 January 2024
" DESPITE COMPLAINING OF THE HERTZ ISSUE AND REQUESTING THAT THE PAYMENT YOU HAVE COLLECTED FROM ME BE REFUNDED AND POSSIBLY SOME COMPENSATION FOR TEH INCONVENIENCE , I HAVE NOT HAD ANY COMMUNICATION BACK SO I HAVE HAD TO PUT A DISPUTE ON THE CREDIT CARD. "
" I WAS MADE TO WAIT FOR OVER 2 HRS TO BE TOLD THEY DID NOT HAVE ANY VEHICLES FOR MY PRE PAID BOOKING, WHILE PEOPLE WHO HAD BOOKED DIRECTLY WITH HERTZ WERE ABLE TO GET THERE VEHICLES AND DRIVE OFF "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KONA, US - Reviewed by WILLIAM ROY - 06 January 2024
" No problems and quick service which what you want when you are on holiday "
" Very quick and we were on our way in miutes "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by GAVIN - 06 January 2024
" auto europe has competitive prices and good customer service but won;t use thrifty again "
" The agent did not explain the extras and charged us the same price we paid to auto europe in extras. Luckily we noticed before we got in the car but still ended up with some extras that we didn;t want but after a flight from london and a sick child we just needed to leave. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 06 January 2024
" Ok "
" Very helpful, but a very long wait. Three screens, but only one person assisting, and the queue was 10 deep!! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by UTTAM - 05 January 2024
" Experience with yourselves was satisfactory, experience with dollar counter rep was well below satisfactory compared to previous dealings with them at other USA airports. "
" Long wait at counter as only 1 person serving for a long time all other companies had 2 counter staff. Initial car provided had only 7 seats and not 8 as booked. The counter staff was not helpful and said it was what we ordered even though booking said 8 people. Only when I said the other dollar person at the car storage area had found us a 8 seater in the same group category, then he started to change the car over. I also said I didn't want to pay for the tank in advance and would bring it back full, he did not remove the addition, after a long haul flight and having such a delay and problems with the initial car and family getting stressed I didn't argue any further. Having used the car it would have only cost me $35 to fill the tank up, it cost me $62.59 for the refill tank- not a bargain. As the counter rep stated. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MIAMI, US - Reviewed by SAMANTHA - 05 January 2024
" My experience with AE was professional but sadly let down by Alamo's amateurish delivery of the product purchased and being palmed off with a smaller vehicle than paid for. I hope my next booking due to start today is less eventful!!!!!! "
" Very disappointed with Alamo at Miami airport. Got to the rental desk to be told that there were no cars available. Not what you want to hear after a ten hour transatlantic flight with a 18 month old child! Having complained to the depot manager a car was found after about an hour of waiting. The vehicle provided was not of the same class booked and was a lot smaller than required so, a partial refund will be appropriate please. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
AUSTIN, US - Reviewed by TAMZIN - 04 January 2024
" Excellent "
" All the staff were charming and helpful. Car was great. We left a phone in the car, and they found it and returned it to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by OWEN - 04 January 2024
" I took out tha plus protection for the hire but was alarmed when I collected the car and was told that the protection I had did not include roadside recovery which is a basic requirement if your car breaks down. This better protection should have included this. Will use your company again as it's the second time in 3 months that I have. "
" Nothjnh "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by WESLEY - 04 January 2024
" Auto Europe kept me updated "
" No information given on arrival - just told key are in the car. Car smelt of cannabis- not god with 3 children. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MIAMI, US - Reviewed by NEIL - 03 January 2024
" Competitive pricing compared to others in market. "
" Great service, smooth car pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by IVAN - 03 January 2024
" Not clear if I can contact Autoeurope when having such difficulties during rental. Like this time changing the car 4(!) times. "
" I changed 4 times BMW X5 car during this rental. The condition of these at Sixt is inappropriate. The first was simply broken. Others having different issues. Most cars having big mileage. Most times not enough clean inside and outside. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by MARK - 01 January 2024
" All good thanks "
" All good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MEMPHIS, US - Reviewed by SUSAN - 01 January 2024
" All went smoothly. "
" Staff at Memphis airport are very friendly, helpful and efficient, both at pickup and at drop off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDREW - 01 January 2024
" My Dad, who travels a lot around the world for his job as a journalist, recommended me to try Auto Europe for the car rental on my upcoming trip to the States. I found the website easy to use, and the prices were right in the ballpark of what I was hoping to spend, and certainly easier than using some of the company's own websites. I'll happily use Auto Europe again, but I'll be wary of choosing a Thrifty car in future... "
" The car I was given wasn't in very good condition at all. The front end of the car wasn't in very tidy condition with lots of scrapes and chips, which didn't look very good considering I was meeting my girlfriend's parents for the first time. Shortly after I started the drive to San Diego after leaving the Thrifty car park it was apparent that the steering was wonky, and there was a vibration coming from the steering wheel, which was particularly irritating for the long drive. I later found out that the sloshing noise that I noticed on the drive was the rear passenger door being full of water! Certainly not the experience I was expecting... "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by DANIEL - 31 December 2023
" No problems "
" Thanks, all fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BRANDON - 31 December 2023
" Excellent and would highly recommend "
" First class experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 30 December 2023
" ????? "
" ?????? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHELLE - 30 December 2023
" Always use you for my car rental, lots of options and great prices "
" 100 times better than our last Thrifty rental. 5 mins at the counter then straight to the car. Wasn't the newest car (55k on the clock) but suited me fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by CAROL - 30 December 2023
" I Have used Auto Europe many times and never had any problems, I will certainly use again and would definitely recommend to friends. "
" From picking up the car to returning the car it all went very smoothly. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by GERARD - 30 December 2023
" I've always had good experiences and fair pricing "
" We had mechanical issues with the car that took time to resolve and that caused some challenges with fees when we returned the car. Luckily all was resolved in the end but it was a hiccup in the process "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by HITESH - 30 December 2023
" You company is fine and easy to deal with "
" Thrifty did not advise me I had agreed. To return the car with no fuel and I would be charged $50 on return. I returned the car fully fuelled and they are no refusing to return the $50 charge. The courier staff did not make me aware of this! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MIAMI, US - Reviewed by TERRY - 29 December 2023
" excellent "
" excellent company fast and efficient would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEVIN - 28 December 2023
" Absolutely terrible "
" The car had 2 under inflated tyres on collection, the windscreen wipers were broken and just smeared water all over the windscreen making it impossible to see through at night and very dangerous. I filled up with petrol before dropping the car off and they still charged me for fuel: The final bill was not itemized so I have no idea what my additional bill of $188 was. A real joke. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by DEBBIE - 27 December 2023
" Booking was easy, price was excellent and pick up and drop off was painless. The best experience of hiring a car in USA we have ever had "
" There was a short delay at hire desk, but it was Thanks Giving, gentleman who we dealt with was polite and the whole process went smoothly and without any issues Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JANE - 27 December 2023
" Have used AutoEurope many times before, and no doubt will again. "
" Everything went very smoothly. No waits. Car was what I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SHAUN - 26 December 2023
" Auto Europe has given me great service for years and continues to do so "
" Alamo is always pretty straight forward to rent from. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 24 December 2023
" Easy enough to book but the Budget desk should have known about the extra insurance cover I purchased. "
" Pressed by the lady at the counter to take additional insurance which I had already included with Auto Europe but she was adamant that I hadn't already upgraded. Pressured to add the SunPass for toll payments. When I explained that I would pay cash (as I have always done in the past) I was told I wouldn't be able to as the tolls were cashless since Covid. I knew this to be untrue as I had visited Florida recently. When I explained this I was mad out to be a liar and told repeatedly "you're not listening to me sir"! The car was an old car with 79K miles, stunk of cigarettes and had one damaged windscreen wiper (which I found out in torrential rain) and had to stop to fix the rubber blade back into the metal part and the other wiper blade was held on with a cable tie. Not the executive model I was expecting.or paid for. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by ADRIAN - 24 December 2023
" Best price available. Much cheaper than going to the hire company direct even with loyalty program discount. "
" Price high. Otherwise staff, car, whole experience xcellent. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHAEL - 23 December 2023
" Easy booking, good prices and able to change the booking after yet another flight time change by Virgin Atlantic. Would use Auto Europe and Alamo combination every time. "
" As always, Alamo was first class. The electronic booking system at the car rental system is easy to use and very quick. There was a good selection of cars available and I had no troubles whatsoever on the return (I never have had at Vegas). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 22 December 2023
" Use you a lot. No problems. "
" Car badly marked at the rear. Windscreen washers not working, repaired by myself. 2000 mile limit per rental should be waived when you are renting for 4 weeks. You would get the same with a 4 day rental! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by MICHAEL - 22 December 2023
" Terabill "
" Terabill "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ANDREW - 21 December 2023
" Simple and easy process "
" Didn't have car I booked, agent called it a clowns car(should have packed red nose and big shoes). Then came the upgrade sell. If I'd wanted a bigger car would have booked in UK for a fraction of the price they quoted. Then tried to offer me an electric car, not what I ordered or wanted(nowhere to charge). Finally went to pick up car(only 2 to chose from). When I got to exit gate agent wasn't sure if I could have car as it had over 30,000 miles(had to check with supervisor). The day was just getting longer, finally allowed to leave. Then the first time we went to use the windscreen wipers they just smeared the rain not clear it. Didn't drive the car on rainy days as could hardly see out the windscreen so had to rearrange some of our holiday plans. Don't think I will be using Dollar again. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by MOLLY - 21 December 2023
" Autoeurope experience was fine. Customer support were available and helpful. "
" Thrifty missold me a very expensive toll pass which it turned out I did not need. I was misinformed about how to pay for tolls, the man at the counter led me to beleive that it is very difficult for me to pay for tolls by myself and that I would be fined $10 per day for a late payment (which would come to hundreds of dollars). "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by MARK - 21 December 2023
" Whole Experience was easy with fast pick up and easy drop off. "
" I Gave Hertz a 9 the car was fine, it just looked abit shabby because all the wheels were scrashed . It's not there fault it's the drivers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 20 December 2023
" Excellent as usual "
" Lovely car and hassle free drop off I hire a car from Alamo 6 months a year in USA and try not to use any other rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANTHONY - 18 December 2023
" No more comments "
" The car I received had 50,000 miles on the clock and clearly needed a service, and I had problem swapping it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JASON - 18 December 2023
" As above. If you don't rent the car and provide notice that you can't they should make some effort to give you some of your money back. No effort at all. "
" We had serious travel disruption not our fault and were not able to use the car rental. Called with 24 hours notice to advise and sent packing with no money back...100% cancellation fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JONATHAN - 17 December 2023
" After several bad experiences with other car rental companies we were v impressed with Alamo - will definitely use the again "
" After several bad experiences with other car rental companies we were v impressed with Alamo - will definitely use the again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 17 December 2023
" See previous comments "
" Alamo is the only US company I will hire from as they are the only company who have not tried to defraud me. The car was clean but had various scratches which I photographed prior to driving. Overall I was happy and will hire from again. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by JOSEPH - 17 December 2023
" Auto Europe rental rates are extremely good value for money "
" Quite a long wait at pick up counter. Very pleased with the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RICHMOND, US - Reviewed by ANTONY - 16 December 2023
" DOLLAR WERE EXCELLENT AND AUTO EUROPE OFFER THE BEST DEALS. "
" Pick up had issues, as they did not provide us with a car that licence went beyond Nov and our drop off was in December, so when we came to exit the garage they turned us back to get another vehicle. We had 4 heavy bags and it was already 11pm at night, so by the time we got another car and got the bags loaded and seats comfortable, it was 11.45pm. Takkng the car back however was exceptionally efficient. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEFAN - 16 December 2023
" Easy and smooth will defo use again "
" Great car very high spec nice and clean easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ANDREW - 15 December 2023
" Car not available when went to collect, incurred extra cost which Auto Europe said they would refund still not had a reply to at least 5 emails appalling customer service "
" Car not available when went to collect, incurred extra cost which Auto Europe said they would refund still not had a reply to at least 5 emails appalling customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MATHEW - 15 December 2023
" Very easy process "
" Fast and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by SALLIE - 15 December 2023
" Everything went without a hitch, couldn't ask for more. "
" All the Alamo staff we dealt with were lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by ELIZABETH - 15 December 2023
" Queried extra charge from Avis through Auto Europe. I usually had to remind Auto Europe to get a reply, but at least they did reply to emails and answer the phone. "
" Was charged extra by New Orleans Canal Street office for breakdown cover which was not even discussed with me. No joy querying it through Auto Europe so wrote direct to Avis. It was clear from their reply that they had not even read my email. Will give up now, but will avoid using Avis in future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by JORDAN - 14 December 2023
" Easy to book and always find autoeurope great value "
" Great, pick up and drop off were seamless. Great car and just what was expected for the whole family "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by TONY - 14 December 2023
" An excellent and stress free pick up. After having a flight delay of 20 hours staff at Auto Europe and Alamo were very helpful and my pick up the next day went very smoothly and there was no further delays. The car was excellent with good miles to the gallon. Thank you. "
" Although I had a 20 hour flight delay after informing the company together of this I had a stress free pick up the next day, staff at Auto Europe and Alamo were very professional and helpful a great service overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 14 December 2023
" The experience was great, very straightforward and reasonably priced compared with other companies we looked at. "
" The car was very suitable for our needs. No complaints at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 13 December 2023
" Always love dealing with Auto Europe and they are my first port of call for American car rentals. Shame this experience with Alamo has tainted my view of Alamo. I have had no problems previously. Pain in the butt that I am having to chase them up. "
" Although we took out a rental via Auto Europe for 29th October to 29th November, Alamo's system could only produce a contract until the 28th November. Apparently, I then had to email them to extend for the final day! This I duly did and everything seemed okay until I realised I had been charged twice for the fuel service. Once for the first part of the rental and again for the one day extension! I am currently chasing Alamo to try and get one fuel charge (just under £60) refunded, not sure I will succeed. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 13 December 2023
" Auto Europe website is easy to navigate and provides very competitive quotes. Also changes to booking are easy to do and if this results in a refund it is sent quickly. All in all this is my go to website for car rental in USA. "
" Car not quite as expected but car provided was ok if a little tired. However it performed reliably and did everything we needed it to do. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by TAMAS - 13 December 2023
" See above. "
" The car advertised and booked has not been available for years. They offered no choice but tried to upgrade me for a fee on top of the expensive long term rental or give me a car I wouldn't want (SUV). Took more than an hour tracking back and forth with all my luggage to find an acceptable replacement vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
TAMPA, US - Reviewed by GLEN - 12 December 2023
" Only real negative has been described above. "
" The pick up experience took forever and does not fill me with confidence of using Dollar in the future. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by IAN - 12 December 2023
" Car was quiet basic but ok for our needs "
" We had to wait about 1/2 an hour for a vehicle to become available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GRAHAM - 12 December 2023
" no issues with Auto Europe, you are not responsible for the state of the car, that's Alamo's issue. "
" staff at pick up desk were quite unhelpful, trying to force a Nissan Armada on us, despite being told we didn't want one. Were told not all cars in the full size SUV were available to us so we took one of the two expeditions there. Car had done over 62000 miles and was quite tire and worn inside. As our holiday went on the brakes were grinding. We did point this out when returning the car, but not what we expect standard wise given the price we paid. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by STEPHEN - 12 December 2023
" Auto Europe booking process was very good - as usual. "
" As usual the Orlando counter staff not very pleasant. Trying to sell additions that were not needed. Said that SR417 tolls were no longer accepting cash payments - but they were! Good job that I already knew that! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
DETROIT, US - Reviewed by COLIN - 12 December 2023
" Competitive price and ease of booking. "
" Pleasant and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by JAMES - 11 December 2023
" All good, a very competitive price and excellent communication "
" All good, a concern over return fuel was quickly resolved "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JO - 10 December 2023
" Alamo were great as normal, good helpful staff. Many thanks "
" Great service as always. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 10 December 2023
" FEEL AS THOUGH I WAS SCAMMED BY THRIFTY AND DISAPPOINTED THAT THE INFORMATION PROVIDED BY AUTO EUROPE LED TO IT. "
" I RENTED A FORD FOCUS (OR SIMILAR) FROM YOU FOR £632.18 INCLUDING EXTRA INSURANCE RUNNING FROM 21/11/23 TO 6/12/23 .THE CAR WAS FROM THRIFTY AT ORLANDO INTERNATIONAL(MCO). WHEN I ARRIVED THE DESK REPRESENTATIVES SAID FORD FOCUS (4 door, 2 cases 5 seater) HAD NOT BEEN AVAILABLE SINCE 2016 !!!!! A SIMILAR CAR IN HIS VIEW WAS A CAR CALLED A "MARANTAZ" (2 DOOR 4 SEATER.) WHEN I QUERIED THIS HE SAID IT WAS QUOTE:- "SIMILAR TO THE FORD FOCUS BUT YOU WILL BE LUCKY TO GET ONE SIUTCASE IN IT" THREE PEOPLE WITNESSED THIS STATEMENT. WE HAD NO OPTION BUT TO UPGRADE TO A SUITABLE CAR WHICH WAS A HYUNDAI SONATA I THINK. GREAT CAR. WE HAD NO OPTION BUT TO AGREE TO AN UPGRADE AS WE HAD TO TRAVEL 150 MILES NORTH THAT NIGHT. I WAS ,IN MY OPINION, SCAMMED BY THRIFTY BY BEING CHARGED $447 FOR THE UPGRADE HAVING PAID YOU OVER $700 FOR A FORD FOCUS (A PHOTO AND DETAILS AR ON YOUR WEB SITE) MY SUPPORT FOR THIS STAEMENT IS THAT BACK IN ENGLAND I DICOVER I COULD HAVE HIRED A SECOND CAR AT THE THRIFTY DESK FOR LESS THAN HE UPGRADE CHARGE , A CAR ALMOST IDENTICAL TO THE HYUNDAI, THAT BEING A KIA OPTIMA OR VW JETTA FOR $26.28 A DAY, LESS THAN THE EXTRA PER DAY PAID FOR THE UPGRADE. HOW WOULD YOU FEEL ABOUT THIS TOTAL RIP OFF. DISGUSTING AND COMPOUDED BY YOUR SITE ILLUSTRATING A FORD FOCUS. NO WAY ON EARTH IS A MARANTZ EQUIVALENT TO A FORD FOCUS. THIS MISINFORMATION AND NEAR UILLEGAL ACTION BY THRIFTY COST ME $447 .ADDITIONALLY I WOULD HAVE BEEN ONLY PAYING $424 FOR THE HIRE OF A KIA OPTMA IF I HAD JUST TURNED UP AT THEIR DESK IN ORLANDO AND NOT HIRED VIA AUTO EUROPE!!! I WOULD RESPECTIVELY REQUEST A REFUND TO COVER THE ADDTIONAL RIP OFF OF $447 BY THRIFTY. I AM APPROACHING YOUR COMPANY AS I BELIEVE AS MY AGENT YOU ARE RESPONSIBLE FOR THE ORIGINAL MISINFORMATION CONCERNING THE CAR, SHOULD KNOW OF THIS POSSIBLE SCAM AND IN THE UNLIKELY CHANCE THRIFTY WOULD DO ANYTHING TO REIMBURSE ME HAVING IN THE OVERALL VIEW OF THINGS CHARGED ME MORE THAN DOUBLE FOR THIS TOTAL SHAMBLES. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 09 December 2023
" Easy to book "
" Been charged $150.02 by budget and cant get a answer what this is for! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 08 December 2023
" Trouble free from beginning to end "
" Helpful and friendly . No huge queue at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 08 December 2023
" Smooth experience, all aspects good "
" Pick up, drop off, car condition and transfer to Miami port all perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 08 December 2023
" This is my first bad experience of renting cars via AE U.K. "
" No Dollar cars available whatsoever on contract start date (23 November 7pm). Dollar staff (at terminal C check in and then garage) failed to acknowledge and communicate that plain fact to me.. Significant distress caused to my son given his special needs. Apologies rendered eventually by Dollar customer service but no recompense of alternative transportation costs (car rented for one day from Alamo) distress to son and inconvenience of lengthy round trip returning to airport . Car then initially provided by Dollar (24 November) had defective rear seat belts. Dollar customer service are now refusing to deal with my complaint beyond rendering apologies. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SALT LAKE CITY, US - Reviewed by VICTOR - 08 December 2023
" Auto Europe booking process was easy, but you are only as good as the rental companies you use. I chose Enterprise because I figured it would have greater choice and better cars. I will save myself a couple of hundred pounds next time and gamble on Thrifty or equivalent. "
" Ordered and paid for a luxury class but only 2 available both of which were older high mileage undesirable cars. Had to take an SUV instead. Not best please with the poor choice at this location. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARK - 08 December 2023
" There appears to be a lack of providers in Terminal C and Dollar, Thrifty and Budget appear to be being pushed on the website as opposed to Alamo "
" Selection of vehicles at Terminal C was poor I was allocated a vehicle which was below the class of vehicle I had booked and had to approach staff to get a change of vehicle "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MIAMI, US - Reviewed by ADRIAN - 07 December 2023
" AutoEuropa we're reasonably helpful in complaining to Budget but really the headline prices are a scam and the provider basically adds whatever they want and try to scare you on collection "
" The car was ok but not really clean and the windscreen wipers were pretty much illegal. The guy at the collection in Miami scammed us by adding the Fuel Service but we wanted 'full to full' he was on the phone the whole time to his friend and just ignored us. Collection was ok but the agent showed an iPad screen and said "this is your returned balance to pay" which showed zero but was actually $217....!!!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MIAMI, US - Reviewed by GORDON - 06 December 2023
" Auto Europe fine -Budget avoid unless you absolutely ensure that your pick up at desk agreement says ZERO optional charges due! "
" Loaded on unnecessary optional extras on pick with no discussion or alternatives- basically just trying to load you with either unnecessary or the most expensive alternatives at pick desk. I was prepared for the hard sell but this was worse- we didn't even know we had been signed up for this until the post rental bill came in!!! After contesting these spurious charges we were refunded most of them but we were still out of pocket by $ 60 + transatlantic call charges to sort out. All in all a disappointing customer experience with Budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DENISE - 06 December 2023
" Great car and staff were superb. I think you could offer a better service for tolls. "
" My only complaint was that there wasn't enough staff on the counter inside the terminal. We waited 30 mins and were 3rd in the queue. When we left there was more than 16 groups of people waiting. How long they had to wait God only knows. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JOHN - 06 December 2023
" Auto-Euro excellent. Dollar car well worn and high mileage causing concern it would break down. "
" Car had a lot of miles on the clock and even inside car was well worn. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPERVILLE, US - Reviewed by SIMON - 06 December 2023
" Easy booking process. Great rates. Good flexibility "
" Great service both at pick up and on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 05 December 2023
" Poor Im afraid "
" Not a good experience the car we were given would not even start eventually we were given another car located a long walk away from the first one after a very rude lady on the garage desk told us where it was not helpful at all "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
TAMPA, US - Reviewed by ANDREW - 05 December 2023
" Dealt with the above issue "
" The only issue was that I had apparently and completely inadvertently booked an electric vehicle which would have been an impossibility for our rental. The charge of 301 further dollars to avoid, was not greatly received however, via Auteurope this was refunded. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ROGER - 05 December 2023
" Got me my money back that Budget USA had ripped me off for "
" Charged me for a full tank of petrol even though I left it full, and charged me for comprehensive insurance telling me the one I had already bought was not valid. Rip off merchants "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANNE - 05 December 2023
" very good "
" alamo were superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HILO, US - Reviewed by PAUL - 04 December 2023
" Good price for a 1 day rental of a convertible in Hawaii and very good service provided. "
" Very good service and a new Mustang convertible provided. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRANT - 04 December 2023
" You guys know how it works much better than us. Cannot recommend using you if you are used to this sort of service. Sorry but was extremely annoying and frustrating after a great cruise. "
" Pick up at Miami port a disaster. No coaches, fighting to get on one shuttle that eventually turned up. We had to get a cab. That cost. When eventually got to Budget office downtown they were queuing out the door. No cars - 2 1/2 hour wait with luggage on the street in the baking sun. Absolute shambles. No GPS or maps available. Actual car when we eventually found it in a car park directions were "cross the road and its on the right somewhere". The actual car was as booked and drove well - no problem. Dropping off at Miami Airport fine until the guy checked the milage and found out that the mileage on the paperwork was more than on the car!! So more delays as we had to go and sort it out - not Budget!! All in all a terrible experience. Will never use Budget again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PATRICK - 04 December 2023
" Thrifty are awful ! "
" Long wait in line. Sales assistant very pushy and I ended up paying for roadside and full tank of fuel despite me telling them I didn't want either.Didn't get out of compound with first car as it had been recorded faulty but put back in line. That left choice of 1 other car which had 58000 miles and was scratched and tatty inside.There was not even a full tank of fuel. I usually use alamo and will be going back to them. If this had been my first booking with autoeurope I would not be coming back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DENVER, US - Reviewed by BRIAN - 03 December 2023
" Easy site to navigate, great prices, service very good, have used them quite a few times and will continue to use them. Highly recommend. "
" Excellent service at pick-up and drop off. Friendly, courteous staff with both. Very nice SUV, 7000 miles, spotlessly clean, good price. Recommend to everyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by HARMINDER - 02 December 2023
" Auto Europr continue to provider good value for money experience with no reason for complaint on the booking side. "
" Car needed better cleaning, washer reservoir needed filling, oil change schedule should have been monitored as change alert came on. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by THOMAS - 02 December 2023
" Excellent experience from start to finish "
" All staff very helpful check in for car was hassle free never got pressed for upgrades "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAVEL - 02 December 2023
" happy with the rate comparison "
" very very long wait to get a car at the counter "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ATLANTA, US - Reviewed by RICHARD - 02 December 2023
" See above "
" Disinterested woman gave me a scrappy piece of paper to give to the woman allocating cars. This meant I had no documentation to prove I was legally entitled to drive the car. Also one of the tyres was dangerously overinflated. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THOMAS - 02 December 2023
" Our experience with Alamo could definitely have been better. We wasted so much time that our first day had gone by the time we arrived at the hotel. Our experience booking was good. The vehicle was on request as the info wasn't clear on the Auto Europe site. I would use AE again and Alamo, as this is the first time we have had an issue! "
" The first car we received was damaged underneath. We didn't realise this until we had driven away and were 30 min into our drive to our hotel. What a nightmare it turned out to be as it was rush hour on LA! We eventually exchanged the car, but not after them running out of our car category. There were several words with the manager and eventually everything was sorted. Not the best experience with Alamo at LAX. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JAMES - 02 December 2023
" Very disappointed, thoroughly disgusted with Budget's treatment of an international traveller to the USA. I will NEVER hire from Budget again. "
" Very unhelpful, they wanted me to pay another $10 per day for my rental at the airport because they didn't have a car available and tried to give me a pick-up truck at an extra cost of $210. Then they told me I need a Toll Pass in Florida, at another $195, to avoid fines because all toll roads are now cashless. This was totally untrue as I only paid one toll of $3, by cash, to reach my holiday destination in Kissimmee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
RENO, US - Reviewed by RUSSELL - 01 December 2023
" Highly recommend, especially if hiring a car in US. "
" Excellent service, quick and very easy pick up and drop off, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 01 December 2023
" 35 mins is too long to wait after a long flight. "
" All good except a long wait at the counter "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 30 November 2023
" all worked out "
" all worked out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 30 November 2023
" Always use auto Europe , great prices and never any problem re pick ups "
" Served immediately with no problem . Got car within a few minutes . Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by KONSTANTIN - 30 November 2023
" Best value for money, easy instant booking. Good vehicle, but with very strong smell of marihuana, we couldn't get rid if the smell during all 8 days of rental "
" We encountered unprofessional and rude customer service with an attitude at Budget. We were the only customers present at the time and the employee serving us was chatting not stop to another employee at the same time. When asked politely not to do it, both became rude. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ROBERT - 29 November 2023
" As noted above "
" Car rental was pick up 26th Oct drop off 26th Nov. Alamo on line reservation confirmation, confirmed these dates. Subsequent Alamo rental agreement emailed after car was picked up showed return as 25th Nov. Required telephone call with Alamo who confirmed that return date was in fact 26th Nov. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LINDSAY - 29 November 2023
" Good choice and rates "
" Friendly & helpful staff and impressed that I was given a selection of cars to choose from in the group I booked. The Nissan Rogue was a perfect for my needs but it would have been good if the inside of the windscreen had been cleaned. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by PHANI KUMAR SUNDARRAM - 29 November 2023
" Don't buy insuance wih auto Europe "
" I had to buy Insurane with AVIS seperately. The said the insuranCE PURCHASED THROUGH THIRD PARTY DOES NOT COVER FULLY "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 29 November 2023
" GREAT SERVICE AND GREAT VALUE "
" SPEEDY AND EFFICIENT DROP-OFF "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by DAVID - 29 November 2023
" Was charged extras which we have no idea why. We paid for gold standard had trouble with fuel option. Paid enough shouldn't be charged extra "
" Ok. Just issue with fuel and an extra payment "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAN - 28 November 2023
" consistently provide the best deals for overseas car hire "
" easy to use, good vfm and good choice of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 28 November 2023
" very happy returning customer "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 28 November 2023
" Always use Autoeurope, very happy. "
" All good, very quick pick up and drop off. Lovely vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by MARTIN - 27 November 2023
" As above. "
" See my account regarding this booking. Background email explaining car pick-up. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by MICHELE - 27 November 2023
" Great experience as always "
" Top notch "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NEIL - 27 November 2023
" Excellent experience overall "
" Really good experience with staff, offered an upgrade which we paid for a better car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 26 November 2023
" Not enough agents at the desk,and given un suitable vehicles,nothing like we were expecting. "
" We ordered a intermediate car,first we got a pick up truck which was unsuitable the we got an 8 seater which was too big. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TAMPA, US - Reviewed by THOMAS - 24 November 2023
" Lost half a day of my vacation returning my first car to Orlando. The replacement car also had issues with passenger airbag. Will never use Dollar again. "
" Feedback already submitted to Dollar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by ATHANASIOS - 24 November 2023
" All elements of rental were great. "
" Amazing experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PAUL - 24 November 2023
" All dealings with Auto Europe very satisfactory. No issues at all, so very happy to recommend to others. "
" Great service at Miami port office. Vehicle larger model than expected but also older and a little more worn. However, it was a Honda so no mechanical issues and served the purpose. Drop off chaotic, as sobusy, but very speedily handled and super efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by STEPHEN - 24 November 2023
" EaSY BOOKING PROCESS with Autoeurope. Pity about Budget in Melbourne providing a poor wuality vehicle. "
" The car mileage seemed excessive and passengers complained about the noisy transmission when sitting in the rear of the vehicle "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DETROIT, US - Reviewed by NEIL - 24 November 2023
" Always excellent pricing and selection. "
" Car was dirty and smelled... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEWARK NJ, US - Reviewed by SIMON - 22 November 2023
" I am unhappy with Auto Europe for the lack of toll pass info when booking or showing the possible costs involved. I did not expedience this when booking my last US car with another provider and feel that either the ability to pre-book or clear cost options should be displayed on the web site to allow a fairer comparison "
" Not happy with the service at Thrifty, believe I was overcharged for the EZpass and the lady was very rude, did not describe the toll costs accurately and basically conned me into paying more then I needed to. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANDREA - 22 November 2023
" it looked like the cheapest deal around which included additional drivers, extra insurance for tyres and undercarriage and a tank of fuel. Doing it directly with Alamo was much more expensive. There were no surprises during the rental in terms of what was already included. "
" Everything was smooth and quick, no complaints. There was a fairly decent selection of cars and the Nissan we got was in good shape. The additional insurances are pricey but not outrageous, pretty average I guess. The additional driver was added in another location without drama. The young driver's fee is a bit high but pretty standard across all rental companies it seems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 22 November 2023
" , "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PETER - 22 November 2023
" Very happy with price and service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JENNIFER - 22 November 2023
" Excellent service . "
" Very impressed in the main. However had to get the battery changed in the key fob as it was working intermittently. Also had to fill the windscreen washer fluid within hours of car hire starting. Was told l would be refunded for both- total $20. I am still awaiting refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 21 November 2023
" Our involvement with AutoEurope was fine. Good communication and reasonable prices just let down by Dollar "
" Only 1 car available when we went to pick. Car had a number of scratches on it Wasn't until the next day in daylight that we noticed that the car hadn't been washed. I had to clean the windows of the filth that was in them. Later on the tyre pressure warning light came on. Went to 1st garage paid 2 lots if $2 only to find the machine wasn't working and petrol station said they couldn't refund me. Eventually got a working one only to find that all 4 tires were at 27 when they should have been 32. So we had been driving about for 10 days with deflated tires, no warning and no doubt cost us extra fuel usage. Car had poor radio reception and although had Apple CarPlay it wasn't working. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by LORRAINE - 21 November 2023
" Quick and efficient "
" Only issue was the counter in terminal c was closed and a very long way to main terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POMPANO BEACH, US - Reviewed by CHRISTINE - 20 November 2023
" Will use this site again to pick up a car. Very clean and excellent choice. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ALEX - 20 November 2023
" No issues with Auto Europe, however , Hertz didn't have any SUVs for pick up and sadly, no one to speak to at the pick up point about this issue. "
" I was expecting to pick up a Ford Escape, SUV type vehicle, but there were none available and I ended up with a saloon car, which wasn't what I had booked via Auto Europe. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by IAIN - 20 November 2023
" Extremely poor experience. Had to wait over 3 hours for a car resulting in us having to cancel our plans for the evening. "
" Had to wait over 3 hours to collect vehicle. Budget had no cars at airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MYRTLE BEACH, US - Reviewed by MICHAEL - 20 November 2023
" Car was adequate "
" Did not have the car we booked - gave us a basic 7 seater Dodge Durango instead. Discovered that there was a chip in the windscreen. I contacted them but they said it would be OK to continue driving it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ATLANTA, US - Reviewed by ALAN - 20 November 2023
" See comments above "
" I was charged 45 dollars for auto toll payments which I did not request. I had to sort this with customer service afterwards. Ruined a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JONATHAN - 20 November 2023
" auto europe has always been good "
" tried to charge me 2 days worth of extras for a one day rental on collection as i was 20 ins early. the cars were mall pretty battered and tired. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FORT MYERS, US - Reviewed by JANIS - 19 November 2023
" I would highly recommend Thrifty and Europe.CO.uk and will use them on my further trips to Florida "
" Excellent service excellent value for money Great communication from Europe.CO.uk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WAYNE - 19 November 2023
" competitive prices that include insurance which I think is a must in USA "
" Always good cars in clean condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 19 November 2023
" Had to pay extra £150 to get extra driver when I was told it was in my original booking "
" Have traveled to Florida for many years and was worst experience ever. Extra fees put on that I didn't ask for very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MELVIN - 19 November 2023
" Excellent "
" Excellent service. No pressure to purchase extras when picking up the car, unlike at a previous experience with another firm at Boston. We were given a free upgrade which suited us very nicely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 18 November 2023
" Waiting a fair while due to lack of counter staff "
" Need more counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROGER - 18 November 2023
" Good service from Autoeurope via web "
" Just one staff at check in desk Car have damage on drivers side which had an attempted repair I included this and a number of smaller dents on the appropriate form "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ANDREW KEITH - 18 November 2023
" Superb price, easy yo book . "
" Staff and process of getting the car was great , the car could have cleaned better , and there was quite a few scratches and marks on the car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by VIVIEN - 18 November 2023
" Always use Auto Europe. Competitive rates and good communication. "
" Smooth pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MANDY - 18 November 2023
" Great service although long queue in office to collect which after 11 hour flight was annoying. Also no instructions to shuttle bus we had to keep asking at the airport. "
" I've just received my bill for extras but it's on my cc and I'd rather have it itemised so I know what I'm paying for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAIN - 17 November 2023
" No quibbles with Auto Europe but Thrifty need to re-examine their service at the Orlando Airport desk. "
" Counter experience at Orlando Airport was awful, huge queue and inefficient staff. They initially gave us the wrong, and completely inappropriate, car. It took two more exchanges the next day to get the car we had ordered thanks to a great lady at the Airport. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by ALLAN - 17 November 2023
" Except for the fact that this location caters for the Ft Lauderdale Cruise Terminal and 3 ships had arrived simultaneously, the staff were overwhelmed. I have used this location before, the staff are helpful and knowledgeable. The car was excellent. "
" Excellent pricing, friendly and knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 17 November 2023
" As above. "
" Have used them in Orlando many times. Counter service to process booking slow even though details provided in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATTHEW - 17 November 2023
" Great value, great customer services staff who dealt with a query over the phone. They were friendly, knowledgeable and able to answer my questions. Really impressed with the service. "
" Very easy to deal with, great customer service, car was clean and exceeded expectations. Drop off was easy and efficient with good shuttle back to the terminal. Friendly and professional shuttlebus drivers. On the whole a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICKY - 16 November 2023
" No issues "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALAN - 16 November 2023
" Always rare Auto Europe highly. "
" I booked an SUV, on arrival, after waiting 45 mins to see the Dollar representative, I was told no SUVs available, I was given an Audi 3, it had high mileage, very noisy and when switched on a message said, service, or something like, was overdue. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by EUGENE - 16 November 2023
" Our experience was OK but I would advise everyone to check exactly what is offered and whether Thrifty's advertising is actually what it seems. Unfortunately when visiting the USA we have found several car hire companies to be similar. "
" On arrival at Thrifty desk, we were greeted by the usual 'sell, sell, sell' attitude. Also we were advised straight away that our tyres weren't covered if there was a stone in etc. we would have to pay for the tyre and tow away! We had purchased a deal that stated tyres were covered, but were advised that tyres were only included if there was an accident! On the other hand Brittney, the manager at the pick up office was brilliant and helped us when we had to change our vehicle twice, through no fault of our own. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by IAN - 15 November 2023
" All positive from quotes right through to pick up. Would use again "
" All went very smoothly and was generally very happy. Had issue with first car but was able to exchange Only problem was that my birth date hadn't been recorded correctly on agreement so had to sort that before exchange. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RICHARD - 15 November 2023
" fine "
" fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CLEVELAND, US - Reviewed by VIKKI - 15 November 2023
" Obviously the above is out of your control but I would be reluctant to every pick Hertz from your website again "
" Unfortunately, Hertz decided to pre- charge me for the use of toll roads, with no explanation of this. As I was unaware, on each of the three occasions I used the toll road, I paid by debit card. Hertz claim 'there are lots of toll roads in Ohio' and they 'have charges on the car's plates'. There is, in fact, one toll road in Ohio and definitely no charges on the car's plates for the time I had the car. They have failed to provide proof (as there is none). I will not be using Hertz again or recommending to others. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARK - 14 November 2023
" I'd use again. "
" All good. Would have appreciated a bit more information at the check-in desk about highway tolls in the US but other than that, everything was top drawer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERT - 14 November 2023
" Everything went smoothly. "
" No complaints just car could have been a bit cleaner. Sticky marks on front seats. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAVANNAH, US - Reviewed by ROZANNE - 14 November 2023
" Nice car All round satisfied. "
" Very friendly , respectful and helpful. Communicated well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by MASSIMO - 14 November 2023
" The overall experience with AuroEurope was very good. Recommended to give them a call. "
" Easy to get to and good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMES - 14 November 2023
" We will be pleased to book through Auto Europe again. We booked through another agent last year and was let down in Orlando Airport with a 2 hour wait to collect our car. We also thought it was good value. "
" We received the style of car we booked through Auto-Europe. Dollar were very efficient, no waiting at collection or drop-off. The counter assistant looked on her screen and advised us not to take the interstate 4, as there had been 3 accidents. We have never had any car hire service do this for us before. Very much appreciated and probably saved us hours in traffic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOXVILLE, US - Reviewed by HARRY - 14 November 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 13 November 2023
" As always, Alamo give exceptional service. "
" As always, Alamo give exceptional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PAUL - 13 November 2023
" Overall the experience was good, a couple of low points for me personally. Vehicle and service was adequate rather than great. "
" Overall the experience was good, but a couple of points left me disappointed. 1) I was given a Ford Expedition Max, but I really wanted a Chevy Suburban. I appreciate that the booking says 'or similar', but this change was something a petrol head finds poor. 2) Upon collection of the vehicle at MIA, the over sell of extra insurances and costs was way to aggressive, which I didn't appreciate. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by WILLIAM - 12 November 2023
" Car was fine,just a good few bumps and scratches... "
" Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JONATHAN - 12 November 2023
" Fine with auto Europe, just never Hertz again "
" Extremely poor. Picking up car they changed the car to another grade which wasn't electric but larger, this was OK. However, the clerk added roadside assistance at 10 dollars a day without telling me or asking. Had I not checked the paperwork before handing car back, I wouldn't have noticed. Thoroughly fuming and will never use Hertz again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by TREVOR - 12 November 2023
" No problems, desk person a bit more friendly and less pushy than a lot of other companies- Alamo, Dollar, etc. etc. "
" Fortunately I was third in the queue to pick up the car which took around 20 minutes. Only one person on the desk and when I got my keys there were at least a dozen waiting. I was provided with an upgrade at no charge. The car was good with around 4000 miles on the clock. Had on problems. Return with Budget is a bit different - just park vehicle, not mileage and fuel level and return keys. They didn't even ask for those details. My first time with Budget and would book again but worried about queues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KC - 12 November 2023
" Auto Europe absolutely fine, Hertz not at all. "
" When I picked up the car, I was asked to initial a screen to approve the contract unseen, when the contract was emailed to me, I found that premium roadside assistance had been added, adding £100 to the bill. Hertz customer care said that they could only deal with it post return, and post return said that my initials on the screen meant that I had agreed. It's a rip off I would expect from a shoddy company, stupidly I had expected better. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JASON - 12 November 2023
" Good information and instructions "
" Very fast and efficient service for pick up and drop off Staff very pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JONATHAN - 12 November 2023
" Auto Europe were great, Thrifty were poor. "
" Reception staff were poor at the rental counters in both Seattle and Portland Condition of the car was poor - brake pads were significantly worn, lots of scratches, dents and scuff marks "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN DIEGO, US - Reviewed by MARK - 11 November 2023
" Very competitive rates. No issues on pick up or drop off. No hidden costs. Really happy from start to finish. "
" Easy pick up or drop off. No hidden costs. Modern clean vehicle. Very happy with service and car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DIMITAR - 11 November 2023
" Efficient .clear directions and documents. Best value "
" They were closed the office at the time ,but they transfer me to Dollar and they were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JACQUELINE - 11 November 2023
" I have used Alamo lots of times and have always been treated well and the cars have always been clean and well maintained "
" Agent at pickup was friendly and helpful. Car selection was easy. Car was clean and had adequate luggage space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KEVIN - 10 November 2023
" Auto Europe were fine, voucher worked and communication was good just a shame that Alamo did not provide the quality they should have. "
" First time I have been disappointed with Alamo. No choice of car, just the Toyota Highlander which was very basic: no powered tailgate, wing mirrors or heated seats. Windscreen was filthy, interior was shabby and grubby. Wipers did not clear offside part of screen. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FORT LAUDERDALE, US - Reviewed by JEFFREY - 10 November 2023
" Excellent as usual excellent service "
" Excellent as usual excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 10 November 2023
" Only one real complaint about the car hire. The drop off location in Stamford noted on the Auto Europe document was stated as the Mariott hotel 197 North State Street, which I eventually found. The commissionaire informed me that Budget was no longer at the hotel premises but had moved some 2-3 years before! Your records should be updated and because of this diversion it caused us to miss our train connection leading to additional expense. So while i have no problem with Budget I do have a problem with Auto Europe. No doubt this will not be looked at or responded to by you so I wonder why I am bothering to complete this form! "
" no problem. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CRAIG - 09 November 2023
" I had no issue "
" Easy, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by KATHERINE - 09 November 2023
" Good service No complaints "
" Value for money Efficient Helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by WILLIAM - 09 November 2023
" As above in question 3 "
" Very good experience booking with Auto Europe, the only downside is when I booked the car, it came with a initial full tank of fuel, and thought it would be returned empty, but was told by Budget's staff that it must be returned full, I did this at a cost of $41.10 and submitted the receipt when handing back the keys, I think this part of the booking process needs to be more transparent and clear to future customers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DIONNE - 09 November 2023
" Overcharged, no full explanation clearly trying to rip off customers. Not happy at all "
" Overcharged at end of rental. Sneaked in extra charges and no response from customer services "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KENNETH - 09 November 2023
" See above "
" Everything very good until return when they tried to charge for a tank of gas despite my filling up before. It took a while to get through on the phone but eventually I spoke to a lady who cancelled the charge. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 09 November 2023
" See above.Not your fault about the wait but counter staff should not lie. "
" Waited 80 mins in queue for car.Then told I had to have insurance for tyres as there was no spare.I declined and there was a spare.Disgraceful. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARTIN - 08 November 2023
" I've used Auto Europe for almost a decade and have alway found their prices and service excllent. On the rare occassions when I haveneeded to call customer servcie, I was well treated and my queries were quickly resolved "
" I completed Alamo's advanced Accelerated Check-in. However, on the Sunday we arrived at SFO, the check in was anything but accelerated. The counter staff basically went through their standad check-in procedure and then did not seem to be able to find my booking because it was for in excess of their 28 day ceiling. It took almost half an hour to check-in, which after a 10Hr plus journey and no queue was not acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MARTIN - 08 November 2023
" Great experience overall. "
" Great experience overall. Very helpful counter staff. I pre-paid for an additional driver during online check-in as it was not clear this was already included free of charge. Ideally would have had more time at drop-off to discuss/understand bill. Would also be useful to have direct phone number for the Melbourne airport desk (we lost a passport and it was difficult to get through the AVIS customer service line to be able to speak to the airport AVIS staff) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 08 November 2023
" Always easy to book and even better if there's a discount. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 07 November 2023
" as outlined above Now that I am aware of this limitation I will ensure that my future bookings with AutoEurope will be for an 'Intermediate' or 'Standard' class SUV so that this situation does not repeat itself "
" I had just flown with my wife from Aberdeen - London Heathrow - Philadelphia - Fort Myers and arrived at 10:30 pm both very tired - the only vehicle available was a Hyundai Kona ( we normally are able to choose a Ford Escape or Nissan Rogue) and I did know that the Kona was one of the vehicles mentioned on our booking - these however were taken by other customers In order to fit our cases we had to drop the rear seats - even then it was a tight fit but given the time and we were tired we took the Kona Next day I returned to Thrifty - the customer agent was not there and we were dealt with by the Hertz agent who told us the only way to get a larger vehicle was to upgrade which we reluctantly agreed tp at a cost of $35 a day - total an additional $894.60 on top of our original rental cost - reluctantly we accepted this and chose a Ford Edge which was a superb vehicle I feel that we were 'persuaded' to accept this upgrade as the only way to get a vehicle which met our needs - were not offered any alternative within the 'Compact SUV' class "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ATLANTA, US - Reviewed by HENRY - 07 November 2023
" We have used Auto Europe for many years without any problems and will use again. Thrifty will not be used again "
" Disaster. Arrived Atlanta Airport to be told by Thrifty they had no cars They refused to book us a taxi We had to return to Terminal for taxi which cost $150. Got to destination some 40 miles away after midnight "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by DEREK - 07 November 2023
" Everything worked as it should except Thrifty had no cars left when I arrived at my destination. "
" Everything worked as it should except Thrifty had no cars left when I arrived at my destination. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by RICHARD - 06 November 2023
" Auto Europe are an effective and efficient company from which to rent a vehicle. "
" This was by far the worts car rental experience I have had for many a year. I declined 3 vehicles for safety reasons, one of the vehicles was so bad that it should not, in my view have been on the road. I finally took a Toyota Corolla, I found the steering was out of alignment and the steering wheel off centre. The staff were rude and could not careless. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by ANN - 06 November 2023
" Very good "
" Always use Alamo in the USA. Good service and mostly good cars No problems exchanging if does not feel right "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEVIN - 06 November 2023
" Cannot fault the booking process "
" Car was over 3 years old , high mileage, considerable damage , dents and pieces missing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by IAN - 06 November 2023
" All went smoothly "
" All good - vehicle a little tatty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by BRIAN - 05 November 2023
" Best yet "
" Exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICHARD - 04 November 2023
" Very generic broker site. I'll just look for the best price again next time, no loyalty bonus on offer "
" Vehicle had mechanical fault. Contacted thrifty who said they would exchange it. When I went to the agreed depot for exchange they could neither process the exchange nor did they have a car for me. Complete farce "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TAMPA, US - Reviewed by MERVYN - 04 November 2023
" Had EV car, first one had transmission check after 3 days, had to return it for replacement. EV charging in the US a pain in the arse, unable to download Shell, EVGo or Electrify America apps to UK phone, the Shell app for the EU is useless in the USA. This was a pain as the majority of DC chargers in the area I was in were on the Shell network. On the plus side, if you could get apps that worked, ChargePoint and FLO, there is an abundance of free chargers. "
" Long wait at airport counter "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SARASOTA, US - Reviewed by MARK - 03 November 2023
" Excellent "
" All ways good service we use Alamo every time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MICHAEL - 03 November 2023
" As above really, no concerns with auto Europe but the time taken to check out a car was far too long. The agent from thrifty stated that it is always like that! "
" The car was fine however the pickup at the counter was dreadful. There must of been in excess of 50 people in line waiting to collect a car whilst all the other car rentals had one or two people in line. It took absolutely ages to checkout a vehicle "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CARL - 02 November 2023
" Was not pleased that there was no car for us on arrival at airport and had to wait for nearly two hours before Dollar management to arrive to tell us we had to make and pay for our own way to hotel or that we had to take a chance and stay at the airport overnight in the hope of getting a car . "
" Arrived at Orlando International Airport just before midnight got car paperwork sorted then went to collect vehicle. There was a queue of people waiting to collect rental cars at Dollar booth . Only problem was there were no cars for many of the passengers. We waited until 2am in morning to then be told there wasn't a car for us . I had to book a taxi to take myself and family to hotel arriving there at 3am . Had to then take another taxi back to the airport in the morning to see if they had a car for us which by this time they did . Was told Dollar would not pay or reimburse the extra cost of taxi fares . To say this was a stressful start to our holiday is an understatement. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 02 November 2023
" Auto Europe were fine, Dollar less so. "
" Car was quite high mileage (55000) and smelled like it had previously been used by a smoker. Was charged for fuelling, even though I'd stated I'd return the car with a full tank. Have contacted Dollar about this. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MYRTLE BEACH, US - Reviewed by STEPHEN - 02 November 2023
" Very smooth experience. All good with car and budget staff. "
" When booking online, I was told I needed to get shuttle bus to collect car off airport site. When I arrived at airport, budget counter and car were beside terminal building and all worked out well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOXVILLE, US - Reviewed by GARY - 02 November 2023
" Alamo, fine and dandy. Auto Europe, while fabulous in the main, have annoyed me from a previous hire where having introduced me to a supplier (Budget) who refunded my whole fee due to an unfit vehicle, took no responsibility for the introduction and still demanded their fee. "
" They do not let you down, be it Knoxville or LA. Check in is easy, no fuss, no pushing of extras, polite and friendly. Answer all questions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by MICHAEL - 01 November 2023
" As above "
" 2 Avis offices at Dulles airport, so had to guess which one to go to. Had checked-in in advance, but not a straightforward pick-up. Receptionist said booking had been cancelled and wanted me to make a new booking - not helpful. I said this was unsatisfactory as I had checked-in, Eventually supervisor found that booking had been cancelled but a new one created. Tyre warning light lit when I drove away. I checked tyres the next day and found them under-pressure so increased pressure and warning light went out. Washer liquid ran out after a few days. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SAMANTHA - 31 October 2023
" The car was good no problems. Teh customer service needs work. When I went to get the car the other thrift desk had no queue. Perhaps your staff could recommend some people in the hugs queue might want to go to the other desk. "
" I have already sent in a review. The counter service was dreadful. I was in the queue for just over one hour. Two people were at the desks and one lady just stood up despite the enormous queue and told her colleague I'm going on my break. No word to those waiting for her. The man who dealt with my pick up at the desk was very abrupt and did not explain where I had to go to get the car and it's a big airport to navigate. Whilst in the queue I did the online check in with the qr code but needn't have bothered as he made me do it all again at the desk. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BENEDICT - 31 October 2023
" Previously I have recommended you to many and never been disappointed. But this time I am furious about the car I had to take and you have not replied to my email "
" The only card available were small cars, below the size ordered, and all were electric. Useless vehicle . Constant issues with finding charging points and wasting time waiting to be charged. Very unhappy . I have already emailed you and had no response. Also no response from Thrifty. Not happy! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JEFFREY - 31 October 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 31 October 2023
" Overall an excellent and cost effective service "
" After a short wait for the car to be prepped (washed and hovered), it was handed over quickly and efficiently. We had hired a convertible, but after a couple of days this was proving unworkable as there were four adults. I went back to the budget office and asked if we could change to a saloon. There wasn't anything available there and then back asked that I return the following morning at 9. The following day I want back and they swapped the car over for no charge. The return process was also quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARK - 31 October 2023
" Good "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by DANTE - 31 October 2023
" Again, very easy and well communicated. 10 out of 10. "
" It was all soooo easy. And great value for the money. I have nothing but good things to say about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRIAN - 31 October 2023
" collection of the car ruined the experience "
" 2 hour wait to collect the car - NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by D - 30 October 2023
" A good hire but problems with Alamo at the start due to the fact they don't normally hire over 30 days but after being sent back from the exit by the gateman examining my paperwork. A supervisor had to sort things out. Otherwise everything was good. "
" After initial problems with paperwork problems due to hiring the car for over 30 days things went well "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TOM - 30 October 2023
" Straight forward process "
" Easy to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRENDA - 30 October 2023
" Auto europe very good "
" queued at the desk, then queued again waiting to be actually given a car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by ANNA - 29 October 2023
" Spoke to a number of AE employees over the phone, received two emails promising to investigate, etc ZERO RESULT "
" UNACCEPTABLE! A MONTH SINCE FULLY FLEXIBLE CANCELLATION WAS MADE AND I HAVE NOT RECEIVED MY MONEY BACK! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NEIL - 29 October 2023
" Easy to use. Got exactly what I paid for. "
" Chap at the budget counter was rude and very unhelpful. The situation wasn't helped by the fact that he seemed to only be able to communicate in a whisper. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHARLES - 27 October 2023
" Easy booking, good website. "
" Long wait/lines for car pickup, not enough counter staff. Had additional fuel charges on final receipt, contacted budget for refund. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by IAN - 27 October 2023
" Same old car rental experience - get to counter and greater my counter staff trying to sell you add ons you do not need . Policy for tolls was not explained at all - just wanted to charge me 300 dollars for a toll package I was just not going to use Clare "
" Did not deal with Thrifty -directed to Dollar counter. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by ROLAND - 27 October 2023
" we have never been treated and ignored in such a Bad way in over 35 years of travel many using Car Rentals in the US, Alamo should be ashamed on themselves, but I don't think they Care "
" SUV provided and told it was the one we booked, the booking was made 6 months ago, we found out it was a only Premium SUV not a Luxury SUV which I had Paid for and told would be available, also it was a Canada SUV which had KPH instead of MPH speedometer, we could only change a small digital to MPH and had to cover the analogue section with paper as it was very distraction (NOT GOOD ), I made many calls starting on the first day ( ^ calls and 7 emails to different departments including Alamo Head Office and not 1 reply, at the return depot the returns supervisor agreed it was the wrong grade of SUV and would escalate for a refund of the difference , i have also this afternoon been on the Alamo Chat who are escalating yet again . This was our Golden Wedding Anniversary Trip and Alamo have ruined it by the wrg Grade SUV and Never Responding to my calls ,chats and emails "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PHILIP - 27 October 2023
" quick easy process "
" We arrived at the dollar desk and was allocated a specific car and I was told that the car was brand new however, the car was in fact a 2008 and had 450,000 miles on the clock, the seats were stained and the car smelled of cigarettes. I went back to the desk and was offered another old car. I again complained and was advised to drive the car to another terminal and exchange it. The staff were unsympathetic and didn't seem to care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by NOEL - 27 October 2023
" Good experience, as always with Alamo. "
" I consider the price rather expensive, and the single counter staff member seemed slow, so that a line built up and a National staff member had to help out. On the other hand we got the car we wanted, it was clean and reliable, and returning the car was a breeze. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PITTSBURGH, US - Reviewed by FERNANDO - 26 October 2023
" Good experience "
" Yo Slow the drop-off of the car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by MICHAEL - 26 October 2023
" I had to call an agent when my airline cancelled my flight putting me into my destination over 24 hours late. She was excellent in rebooking my vehicle. As a regular renter of vehicles, your after sales care for such incidents has kept me returning to you. "
" no issues - fast friendly pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RICHARD - 26 October 2023
" The hire rate and customer service from Auto Europe were good. I wait to see how you handle my complaint detailed above. "
" I was informed by a USA police office, who is a family friend, that the car is illegal; as I would have received a citation for the split windshield wiper on the passenger side. In addition, 50% of the body panels had damage and the interior was not clean. The worst car hire experience ever. I'd like to raise a formal complaint, receive an apology and a refund of 75% of the car hire cost. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by PAUL - 26 October 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JAMES - 25 October 2023
" Very good "
" Overall good would use them again. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by JERAD S. JEFFRIES - 25 October 2023
" I had booked a car and when I went to pick it up on the scheduled day, they said for me to get the price I paid for I had to have n International Drivers license. If not then the price was an additional $800. I would like a refund please. I have to pay for another vehicle at $500+. This was not mentioned in the process of renting the vehicle as well as it even being am option. I am not a happy camper and I am screwed out of my hard earned money. "
" I had booked a car and when I went to pick it up on the scheduled day, they said for me to get the price I paid for I had to have n International Drivers license. If not then the price was an additional $800. I would like a refund please. I have to pay for another vehicle at $500+. This was not mentioned in the process of renting the vehicle as well as it even being am option. I am not a happy camper and I am screwed out of my hard earned money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FORT LAUDERDALE, US - Reviewed by JASON DAVID - 25 October 2023
" Never using dollar again "
" After arriving at 9.30pm to pick up the car we were told that there were no cars available . There was a line of at least 25 to 30 people waiting.... I managed to get through the line and showed them my paid reservation....dollar reservation number #K63415158A2 . I was then told that we could wait on cars arriving 3 to 4 hours but couldn't guarantee a time..that would have taken us to 3.30/4.30 am ......... by that time we spoke to a manager who told us to come back on Sunday morning before 12.... We had to pay a taxi from fort Lauderdale to west Pam beach $65 then a return on Sunday morning $65 ...we called ahead to make sure cars were available and was told that they couldn't guarantee that but we could wait until some arrived .....when we eventually got to speak to member of staff they told us that they could not discount or help us as we booked through a 3rd party.....lost a day of our vacation a days rental and $130 very poor customer service from dollar....the car wasn't cleaned...... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by M.R. - 25 October 2023
" overall fine. "
" at counter always extra fees for insurance and other stuff... that is not so nice "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JULIE - 25 October 2023
" Auto Europe was very easy to deal with and most competitive prices too "
" Alamo customer service was excellent. Our car broke down part way through our holiday and within 3 hours we had a replacement vehicle and the car was towed away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ANDREW - 24 October 2023
" The 'prepaid fuel offer' paid for did not exist and the staff on collection were disinterested to put it mildly. Car itself was fine and drop off at LAX was simple and well organised "
" Collection in Chicago was horrible. No car available and took an hour to find one for us. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by DAVID - 24 October 2023
" Excellent and simple service "
" Very speedy and sorted in minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DETROIT, US - Reviewed by STEPHEN - 24 October 2023
" No issues so no comments "
" Slick experience, friendly staff reasonable range of vehicles to select from. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STEPHEN - 24 October 2023
" Too long too get car "
" Hour and half wait to collect car "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by NEIL - 23 October 2023
" Good price, included all levels of cover "
" No Cars available on pick up day "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by IAN - 23 October 2023
" Auto europe are great... cancellation policy means you can easily rebook if price goes down which i did from an initial £1200 quote to £633 for a minivan for 18 nights..., a great price "
" Everything was great except the checkin experience at Orlando airport... not enough counter staff causing queue and a long wait... not a good experience after a 9 hr flight "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JASON - 22 October 2023
" Simple & easy booking, discounted rates and direct to the main agent - my go too supplier is Autoeurope for all my rentals. "
" Always try to use Avis - excellent service and quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PENDEEP - 22 October 2023
" I'd use Alamo again "
" Gave clear instructions, process was simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEITH - 22 October 2023
" emailed auto europe about my situation and never even received an answer . total shit company ? . took my money and ignored my plea for assistance . this is the second time i have booked through auto europe and had serious problems getting a vehicle , NEVER AGAIN . "
" my car hire was refused because my licence was out of date unknow to me , I was licenced to drive a car ,it was only my HGV section that had run out but because that section was on the front it read outof date and the company totally refused to even look at my licence even though I had an email from DVLA that day stating my licence was valid and covered to continue driving the required vehicle . your system allows no discretion and left me stranded at the airport with no means of reaching my destination after all day travelling . I was left without transport for the trip which totally ruined all my plans and cost a small fortune in lost time and money . never again . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by TONY - 22 October 2023
" Easy to book, good prices "
" Excellent vehicle, clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RALPH - 22 October 2023
" Easy booking and excellent pricing with full cover for excess included which was great peace of mind justiick "
" Quick pick up at Tampa and also drop off well organised and final bill emailed before I even checked in for flight home "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by IAN - 22 October 2023
" We have rented through auto Europe for many years. Always have the best price and are efficient and professional if you have to contact telephone. Websites to use. "
" We had booked an intermediate SUV. On arrival at the car rental centre there was only one car available, an enormous Dodge Durango 8 seater SUV. We had to take that , to drive to our hotel, with advice to return to the following day to change. Returned to find a queue of 15/20 people,with only 1 vehicle available. As we were exchanging the vehicle a very helpful member of staff let us take it ahead of the queue. It did have some small scratches and a dent on the read hatch door. Staff informed us that there was a severe shortage of vehicles and were waiting for vehicles to be returned before they could be issued to waiting customers. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by CHRIS - 21 October 2023
" Alamo are usually the best but disappointed due to no Alamo staff on their desk when we arrived as described above "
" We arrived after being up for 24 hrs+ to find that the Alamo counter was no manned and a sign saying go to Enterprise desk. When there the staff were not as good as other experiences with Alamo on over 10 prior Florida trips "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by NEIL - 21 October 2023
" Brilliant "
" Easy rental. No hard sell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ROBIN - 21 October 2023
" Checked in with Alamo on line, but pulled to one side because no barcode on paperwork. Very embarrassing Had to go through everything again, driving licence, credit card etc "
" Checked in with Alamo on line, but pulled to one side because no barcode on paperwork. Very embarrassing Had to go through everything again, driving licence, credit card etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by HELEN - 21 October 2023
" The Auto Europe experience was very good, especially when I had to amend the booking and the price went down, I received a very fast refund. The car was very good too, just the waiting was a nuisance. "
" There was a huge queue at Budget when we arrived (30 mins early) for pick up). It took well over an hour to get a car, there seemed to be a problem with a shortage of cars. They did put more staff on eventually and the line started moving, but we ended up with an Avis car. There was then a queue of around 20 minutes to get out of the rental car facility! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARION - 21 October 2023
" worked well for me "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BASSIANO - 21 October 2023
" This time the rental experience was good. "
" Everything went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by PAUL - 21 October 2023
" Everything with the booking went smoothly, thank you. "
" I had a few issues with the vehicle. 1. The front tyres were worn and almost illegal 2. Tyre pressures were dangerous. Should have been 33 psi. Two rear tyres were 25. One front tyre was 51! 3. There waa nothing in or on the vehicle to say what fuel it took. 4. The fuel tank should have been full. It was about 8 litres short. 2 US gallons. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEWARK NJ, US - Reviewed by MICHAEL - 21 October 2023
" All in all a simple and pleasant experience "
" Collecting and returning car was a breeze Jessica in particular was very helpful when we collected the car and made sure we were happy with the car and we're set to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PAUL - 20 October 2023
" Pick up was fast and efficient and car was really nice . "
" All went smoothly so very happy . Car was great . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAMELA - 20 October 2023
" Overall a good price and satisfied with car hire. "
" Difficult to find car pickup location at MCO. Had to walk to different terminal to pickup allocated car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PATRICK - 20 October 2023
" Good price, easy to book "
" A bit slow at the counter, apart from that everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 19 October 2023
" Very simple booking with very clear instructions "
" The front desk registration as fine, but i had to go back to the counter to collect a plug-in GPS system ( I had assumed that our vehicle would have it built in ) on getting to the car we had no instruction on basic elements, such as operation of the sun-roof. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by COLIN - 19 October 2023
" Always easy to book vehicles at very good prices. I have been a customer for the past 10 years or more now "
" I have used Alamo for the past 15 years and will continue to do so in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 19 October 2023
" I've a feeling booking through third parties rather than direct leads to being given the poorer quality vehicles they have available "
" Car was of poor quality and inside of windscreen was filthy "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
JACKSON HOLE, US - Reviewed by ALAN - 19 October 2023
" The site is easy to navigate, plenty of choice of both vehicles and providers. You can chose your level of cover, they even offered an upgrade for a small fee. The choice is yours. I have used Auto Europe before and will use again. "
" Every thing was easy no pressure to add extras. Had a choice of 4 different vehicals in the range. They accepted the prepaid voucher without question. email me beforehand with a link to upload licence details that saved time at pickup. I have used Alamo before and will use the again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 18 October 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by DEAN - 18 October 2023
" I couldn't pickup the car because I brought my driving licence and credit card as per the email you sent me, but then was told I needed a passport. Why doesn't your reminder email have passport as a header like it does for driving licence and credit card. I wasted £41, and had to pay another $120 to get a car from national in the end who accepted driving licence and credit card. I rang Auto Europe for help when at the hire company to try and move to another company who didn't need a passport and was told 'I can't help, call back tomorrow'. Useless "
" I couldn't pickup the car because I brought my driving licence and credit card as per the email you sent me, but then was told I needed a passport. Why doesn't your reminder email have passport as a header like it does for driving licence and credit card. I wasted £41, and had to pay another $120 to get a car from national in the end who accepted driving licence and credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by JOHN - 18 October 2023
" Comfy ride great for long distances. Efficient pickup and return. Will use again "
" Great car with Apple CarPlay. No satnav needed! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by GIUSEPPE - 18 October 2023
" A smooth, pleasant experience "
" Very wide choice of vehicles to chose from, short waiting time, no pressure for additional items, quick and friendly return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by NICHOLAS - 17 October 2023
" I ordered an INTERMEDIATE SUV. I was told I had ordered an EV which would be a CHEVROLET BOLT ELECTRIC. This car is not an INTERMEDIATE SUV as we couldn't get our cases in the boot, as it's full of batteries. We then had to pay an extra $130 to get a petrol INTERMEDIATE SUV. Having driven around Florida if we had taken the smaller EV car we would have struggled to charge it. As their are little or no charging points and none where we where staying. I would hope to hear back from customer service with support in this matter. "
" Very poor service from Thrifty. Had multiple issues with the cars they supplied. One was illegal, only had one headlight and on day 2 the engine management light came on. Had to waste a whole morning exchanging the car. With petrol, tolls and holiday time wasted on their faulty car. No customer service call back. Cars high millage and old. Would not use again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KEITH - 17 October 2023
" Very clear process to book "
" Easy process Pick up & drop off very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by BENJAMIN - 17 October 2023
" Straight forward to book and ability to cancel means it's usually a no brainer "
" Very helpful on collection, located a specific vehicle for our party and generally bent over backwards to accommodate us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TERENCE - 16 October 2023
" I've said it all at para 3 "
" Good car, good value, no problems on the road and efficient staff, this is what car rental should be like. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEVELAND, US - Reviewed by NEIL - 16 October 2023
" Na "
" Only negative comment I would make is that there was an extremely long queue when we arrived to pick up the car. I think we queued for about 40 minutes or so. Other than that everything else was super smooth. Very friendly and efficient people at the desks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - 16 October 2023
" Great! "
" Very quick and easy at pick up and drop off. No hard sell for extras, and we could pick the car we wanted from the parking area "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by STUART - 16 October 2023
" Easy booking, great facility to amend for the best price right up to the last days. "
" From booking through to vehicle return, rental was a breeze. The vehicle was clean, comfortable and quiet and triuble-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROY - 15 October 2023
" It was easy to book, I had a couple of questions with I rang and chatted to someone who answered my concerns. I know when I book with auto Europe I don't have to worry about extra fees when I collect my vehicle. "
" I was more than happy with the vehicle and the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 15 October 2023
" Everything Auto Europe promised happened and at a very competitive price. Would definitely use again. "
" Although the vehicle we first picked up was fine we had a problem with the key opening the doors and starting the car, I suspect it was a problem with the battery. We did try to speak to customer services on the phone and they said they would phone us back, they never did. After a couple of hours waiting for a call we decided to just return the car to the airport. The staff at the airport were brilliant and went out of their way to ensure we got the perfect car for us. If we had a problem with a car in the future I would just return it straight away as the frontline staff are great but the call centre not effective at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by ELI - 15 October 2023
" Long term experience I am happy with Avis "
" We booked a mini SUV. Instead Avis handed me a huge Ford Expedition, the largest SUV available. I insisted that it will get replaced with a reasonable sized SUV. Eventually it was replaced with yet another American SUV. Most people would be happy, I was not. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
HOUSTON, US - Reviewed by ROBERT - 14 October 2023
" Please see 3 "
" I found autoeurope website easy to use I was looking for a rental at Houston George Bush international airport the choice of vehicles and the prices we far superior to their competitors. I chose Enterprise as I had used them before and the experience was great every member of staff could not have been more helpful from start to finish was amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MALCOLM - 14 October 2023
" Good "
" Good but drop off is poor because you just leave the car there with no inspection and anything could happen "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by KEITH TERRENCE - 14 October 2023
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROYSTON - 13 October 2023
" Quite goid "
" Unfortunately one tyre needed air, but we didn't realise what the light was for. No instructions in the car. Three attempts to put air into it. Very jerky moving off, otherwise fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMPHIS, US - Reviewed by JACQUELINE - 13 October 2023
" Overall a very positive experience. I have used Auto Europe several times. I did not use them the time before last and it was a nightmare and I felt I got utterly ripped off when picking up the car vis a vis insurances. This time it went like a dream!! "
" The staff at Memphis airport were excellent. Both checking in and checking out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 13 October 2023
" Only one problem on this occasion with Auto Europe, the price i paid was £393.86, two days prior to collection the price had dropped to £329.00 with Thrifty ( same company ), and was entitled to cancel and rebook, your website would not allow me to do this, of which i have proof on my wifes phone. So you owe me £64.86 , the difference. "
" I arrived at Orlando airport at 11.30a.m. my rental began at 12 noon. There was only one person on the desk, i was in a quue of around 30-40 people, even Americans were shouting , get some assistance. Eventually on e more person appeared. Got the usual high pressure selling techniques, do you need this, do you need that, even tried to sell me a toll pass, i never go on a toll road, i have been coming here since 1990, so know the ropes. ( Pity all the other newcomers who get conned.) By the time i left the desk the time was 12:50pm. Car not perticularly clean, and was a 2019 model, Buick Encore. but my return time still stated 12 noon. I thought the rentals were 24 hour duration. So to sum it all up, crap service, arrogant, ignorant people and people who unfortunately cant speak English, and the price was double what it was pre pandemic. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by STEPHEN - 13 October 2023
" Have used Auto Europe many times without any problems "
" The Avis ladies were very helpful friendly and professional. This making the whole process easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 13 October 2023
" It should be clearly stated in the rental quotation that an electric car may be an option - I am sure that many people would react the same as myself if they have never driven an electric vehicle as it's a totally new experience and driving in a foreign city is not the best environment to test it "
" When I arrived at the desk,, I was told that their computer system had crashed and could either have a full refund or return the next morning - had to get a taxi to and from our hotel. When I returned, j was told that they only had an electric car in the economy range which I refused on grounds that I had never driven one and didn't know the infrastructure for charging etc in the USA - after some wrangling I had to upgrade to a petrol car which cost around $200 more. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GRAHAM - 12 October 2023
" Great price, great car just long queues waiting to get car. "
" Long wait at hire desk 2 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 12 October 2023
" On returning from a great holiday, its frustrating to find you,ve been charged for the same car twice and ALAMO have not got the courtesy to acknowledge my email "
" They could not find my reservation, due to soft ware update. They generated a new reservation, which I have been charged for. I sent them an email on their forms three days ago requesting a full refund, still waiting for a reply. Alamo desk in Orlando informed me both reservations would be passed to their admin team to resolve. SO WHY HAVE I BEEN CHARGED AGAIN "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANK - 12 October 2023
" My experience was fantastic with no hidden extras and no problems with the SUV car Thankyou. "
" Well finally after being ripped off since 1997 with various car hire company's, I am pleased to say this company and doller where true to there word and only charged me what I paid ,I am over the moon that finally a company did what they said they would do . I would recommend booking your car through this company I will in the future.. Thankyou for giving me a pleasant transaction with no hidden extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by FRANCESCO - 12 October 2023
" I do not recommend Dollar "
" They gave me a car with a battery problem the day after rented I had to have someone jump start the car and bring back to the airport to change the car I wasted one full day of my holiday. Also when I was picking up the car the front desk of dollar was terrible and talking in an abusive way "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ST. LOUIS, US - Reviewed by TIFFANY - 12 October 2023
" As always, everything went smoothly, car was well priced "
" Absolutely lovely. Was hit in an accident, causing quite a bit of damage to vehicle. Hertz was more concerned for my well being than the vehicle, made the process of getting another vehicle v. v. easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AUSTIN, US - Reviewed by ANJA - 11 October 2023
" See above "
" Super friendly staff. Perfect car. Easy drop off. Excellent price. All round happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 11 October 2023
" I have used Auto Europe on many occasions and have had no problems. The next time I wont book with Dollar ever again. "
" Absolute nightmare after a 8 hour 30 minute flight I had to wait in a queue for over one hour to get my rental car. then I had to listen to the hard sell trying to sell me extras. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by JAMES - 10 October 2023
" Apart from the slow pick up everything went well "
" The pick up was a bit slow the car ran well and drop off was fine it would have been good to get details / directions for putting the car back "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MINNEAPOLIS, US - Reviewed by GLENN - 10 October 2023
" Overall great experience, just a shame about the vehicle we got. Tyre pressures hadn't been checked, so we had to sort quite quickly. Vehicle was in good condition on the inside but quite a bit of damage to the exterior "
" Whole process was pretty smooth. However the car type we paid for was not available so another vehicle was provided at no extra cost but it wasn't really suitable for our needs (7 seater minivan for 2 people) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by LEE - 10 October 2023
" Please look into this as a matter of urgency as I keep receiving crap Customer Service and you need to look and investigate please I will probably not use you next year now "
" We endured a horrible day on 20/9 two flight cancellations and eventually put on VS41 5.30pm out of Heathrow to San Francisco. We landed and got through without luggage due to missing luggage and arrived at the Hertz desk at 10.15pm. The only counter representative said are you on the two hour waiting list I said no I'm picking up my car and he said no cars need to wait two hours. After all the debarcle of the day I started to confront said rep and he made a call and popped out the back and said as you've had a day that sounds horrible I have found you a car. I was confused one minute no cars and a two hour wait the second a car available then he said I upgraded you but that was NOT the case the car I booked was that car. The Customer service was appalling again last year I queried this with you guys and again this year. It was totally unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROSS - 10 October 2023
" No pressure to upgrade and treated with respect and politely. "
" No hard sell, easy pick up of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GEORGE - 10 October 2023
" First car was fine then engine warning light came on after 2 bangs through the exhaust after about 9 days - car was exchanged promptly at MCO. 2nd car condition was poor & hadn't been cleaned. "
" 3 TUI 787 flights landed at MLB inside 40mins - the baclog at Budget took over an hour to get through "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
TAMPA, US - Reviewed by RICHARD - 09 October 2023
" Good experience. Just ashame that I had to keep on checking to get the lowest rate. "
" Thrifty were quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GARY - 09 October 2023
" Paid premium to collect from hertz , should have saved nearly 300pounds and got the car from budget. "
" On arrival, the queue was short, but desk staff were very slow to process. One staff member advised they would close at 2100hrs (time was 2035hrs with 3 customers in front of me) at the counter, I reminded staff I had book the larger of the SUV, but when I arrived at pick up point, they had given me a smaller vehicle. Thankfully another member of stuff found a bigger vehicle, so that we could get on our way( dishonest antics by desk staff). "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 09 October 2023
" All good, definitely use again - if the price is right "
" Apart from a slight wait at the second "collection" desk in the actual car park, everything was spot on "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 09 October 2023
" I aways ues auto europe and prefer Alamo in the USA and centauro in Spain . Although they are often more expensive but always great service. "
" Great efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JON - 09 October 2023
" Easy pick easy drop off good price great car "
" Very quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by GARETH - 09 October 2023
" Great company to deal with no issues with booking or transaction , quick and easy "
" Easy and fast experience for collection and drop off . The car itself was a little damaged in places and wipers didnt clear screen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by BRIAN - 08 October 2023
" Everything went very smoothly and the car was great but when we dropped the car off with a full tank of petrol we were told everything was "good to go " so we were extremely concerned when we got a bill for ,$120 before we even landed and I had to contact Budget for a refund as there had clearly been a mistake as they said we only did 101 miles and brought it back with 10 gallons missing. I provided proof of the car being filled up twice as we were there for 3 weeks and did much more then 101 miles and they agreed to refund it as the details were clearly incorrect. It was just a shame that the error was made but I would still book with you and budget again. "
" Charged for incorrect miles and petrol. Please see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 08 October 2023
" As all Ways autoeurope was first class "
" Tried to sell me every extra going , saying I wasn't covered for most things only the basics "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by DORIS - 08 October 2023
" See above. "
" There was over an hour queue to get the car and then the car the counter staff told us to get into wasn't there. Some people in the queue had been there two hours. It also cost more than I expected. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by SIMON - 07 October 2023
" Return people were great. Well signposted on our return. "
" We did make a massive mistake at the beginning and thank you to Yvonne for sorting it out for us - At Atlanta Airport.return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 07 October 2023
" your side of the business i have no problem with , Alamo who was my first car supplier that holiday was great , i will never rent from Thrifty / Dollar again and have passed this onto my colleagues and friends who spend thousands a year in Florida putting money into the economy via business and taxes as do i , do not use Thrifty / Dollar if you can use another company "
" i have never in my 30 + years ( twice a year ) of travelling to the USA and renting a vehicle been dealt with so rudely and inappropriately , as a result of being refused the car hire at the desk , i asked to speak with a manager , unfortunately he was the manager , a woman in the back office was just as rude and as uninterested in my situation , i had numerous people come up to me who said they couldn't believe the way i was being dealt with and for no reason , i was collecting my second car hire through you that holiday and he kept stating that i had just arrived in the US and that as i was European i needed to produce a passport , i tried to explain that i was British and not European and had not just got off a flight and therefore like a load of other people present was only required to produce docs they stated they required on their notices around the pick up desk there and he would not accept my Florida state issued I.D along with my driving licence and payment card , yet everyone else was being dealt with presenting the same docs , as stated the only docs actually require on their signs at the desk were a driving licence and payment card , he refused to understand that i complied with their instructions for I.D as had everyone else , he stated that this had been in place for Europeans for at least 2 months , the lady from the back office said it had been in place for a week , still not allowing me to pick up my hire car they then refused to call for a taxi or and Uber so i could go home and collect my passport ( i have a house there and a business ) as my phone wasn't getting a signal in the airport , luckily airport customer services did so for me so after my initial car return to the airport , two Uber trips and a return home with a new hire car i travelled almost 170 miles and at a cost of just under $90.00 . returned to the airport with my passport and all other I.D id had presented earlier . chap on the desk just ask for my Driving license and payment card , i asked he wanted my passport and he said NO they don't need to see that , so a total waste of my time and money , and the next day i had to return the new hire car as the A/C didn't work , the man on the desk was a complete Xenophobe toward the British and i guess the Europeans , if he has a problem with foreigners why is he in public facing job in an airport , i have asked to be compensated for my Uber fares but all they would offer was a voucher for $30 to send to yourselves to reduce my car hire invoice , that has never arrived "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by STUART - 07 October 2023
" I've tried other car hire companies but have never found any that can match the prices offered by Autoeurope so don't even bother now and go straight to Autoeurope. The cancellation/modify option ensures you get the best price even if you find a cheaper option on their site after booking. "
" Great service. Efficient pick up and drop off process. Car was immaculate and virtually brand new. Various options/choices for refuelling at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by PAUL - 07 October 2023
" As before very aggressive and intimidating person behind counter trying everything to get more money from us would not use them again "
" Very aggressive sales man trying to get us to buy extra cover wouldn't take no for an answer told us car will breakdown if we didn't buy extra cover . Felt very intimidating "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by MATTHEW - 07 October 2023
" Cost effective. Efficient staff. High quality vehicle. "
" Excellent vehicle which exceeded expectations. Staff very efficient at pickup and drop off No problems during hire. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by DARREN - 06 October 2023
" Great experience all around. Thank you! "
" Great customer service from front desk, collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 06 October 2023
" Loved the Tesla... Thought (wrongly as it turned out) that recharging was free, slightly surprised therefore by the £100+ bill at the end but no complaints when I read the details... "
" All went entirely as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KEVIN - 05 October 2023
" The best price we could find for our holiday. Easy to use website and free cancellation up to 48 hours before collection. We couldn't find better. "
" Good car, almost new. There was a bit of queue for pick up of the car, maybe 30 minutes wait. We went for the all inclusive toll package and were charged just over £400, I'm not sure whether this was better than paying for actual tolls on our 1875 mile on our road trip. Return was a bit strange. The guy just walked once round the car, checked the fuel level and just walked off, no paperwork or anything. Anyway it worked out fine in the end. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 05 October 2023
" Sent an email to Autoeurope the day after pick up with my complaint and still have t received a response "
" Waited 2 hours to book in for the car, then charged $117 for insurance I didn't ask for, then the car I had ordered wasn't there so I was told take a smaller car or wait 36 hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DAVID - 05 October 2023
" I have no problem with Auto Europe but in my last three bookings with SIXT I have had the best rental car ever and the worst ever. "
" I had booked a large saloon but when I got to the counter I was informed that there was none available and was given a small SUV. This meant that I had great difficulty in fitting in the luggage. This was supposedly an upgrade but it definitely wasn't. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by MARK - 05 October 2023
" Excellent and friendly service "
" Very good service and a very good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 05 October 2023
" see above. Please restart direct to garage to save time and effort "
" used to be able to go straight to garage and not queue at counter. This appears to have stopped which is a retrograde step "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by NEIL - 04 October 2023
" All good and efficient "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BRIAN - 04 October 2023
" Used Autoeurope a few times now, always good. Great customer service when needing to make changes. "
" Good experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by VAUGHAN - 04 October 2023
" Auto Europe were efficient but the Dollarcrental experience was a disaster "
" Having made the reservation several weeks before travel, we were told on arrival at San francisco Airport there would be a delay of around an hour for collection as no cars were available. This turned into a 3+ hr delay! Totally unacceptable. Little/no updated information other than being told there was a major conference in town - frankly not our problem! The delay on collecting the car meant we missed valuable time in napa including a wine tasting visit- the whole point of visiting this area!! Overall a bad experience which we have never had before with any car rental. On top of this, we were 'persuaded' to take out additional products amounting to $243.34 - significantly increasing the overall cost of hire. We had lost the will to fight these charges as we simply wanted to get von with our travel plans. We were one of many in this position. An awful experience. I have tried to raise this complaint with Dollar without success. As part of the Hertz group (where our car was originally sourced) this failure in customer service and product delivery is damaging for all companies. We have used Auto Europe in the past for car rentals but will think twice about using Dollar. We trust this will be looked into and our email sent to the appropriate department. We trust we will be compensated for the loss of a valuable part of our US holiday. The Dollar res number was K54428386B3 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by STEPHEN - 04 October 2023
" Have used Auto Europe for years always outstanding, thanks. "
" Was okay. Lone lines. The car wasn't in the bay on my paperwork, the car was a bit tatty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JOANNE - 04 October 2023
" Smooth and efficient "
" No issues. Everything was smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 04 October 2023
" Like Alamo toll system "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALT LAKE CITY, US - Reviewed by SUSAN - 04 October 2023
" Very happy to continue using Auto Europe "
" AutoEurope is excellent, my problem was with the Avis Agent at the airport at pickup. He didn't understand that we had paid for the gold package, he said he could not provide us with the paid for GPS as they were broken, he said he will put a note on the account for us to receive a refund and then charged us $17 a day for a tablet with GPS, he said we were to return the car full of petrol even though we had paid for it. We did take it back full at drop off, this Avis service Agent was brilliant and apologised for the service given to us, he wiped off the cost of the tablet and refunded us the full tank of gas. So eventually I was pleased. Why the airport agent would not honour our package paid for, I don't understand it, maybe he was just trying to make extra commission but he would not listen and I just had to sign for the extras, I did contact Avis customer service and they said to wait until I returned the car and they would support with sorting the problem out if it was still not resolved "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by PETER - 03 October 2023
" All good, a very easy process on collection and return "
" Very good/ and very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 02 October 2023
" Quite frankly I think Thrifty treated us poorly so won't use them in the future. "
" I was informed by counter staff that the car I ordered was unavailable so I had 2 options; pay a higher price for a bigger car or go to another terminal for the ordered car. Having just come off a 9 hour flight with 2 suitcases, we opted for the higher price which was the equivalent of an extra £91. We were far from satisfied and complained to Thrifty who don't seem to want to recompense us so we won't be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by GEORGE - 02 October 2023
" Would not hesitate to recommend Auto Europe.Have used them in the past and will use them in the future. "
" Very reliable.No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ALAN - 02 October 2023
" Rubbish service, I needed a problem sorting and all I got was to call a number at Dollar, I called Dollar endless times only to be told I needed to go to a Dollar office. Which I had done and got fobbed off at the 2 Dollar offices I visited. I called Auto Europe and emailed lots of times only to get the same response to call Dollar, I explained I had done this multiple times and got nowhere. It was Stressful, time consuming, dangerous, I booked an 8 seater or similar with Auto Europe, we got a 5 seater which just about did the job until our 6th member of our party arrived but we had to drive 5 hours with luggage on the knees of the rest passengers. "
" Absolutely rubbish, arrived to pick car up at Atlanta airport only to be told there could be up to a 3 hour wait for the car, after more then 2 hours later when I received keys I went to pick up car the lady in charge pointed to a 5 seater car, I explained I needed a minimum of a 7 seater as i had booked and had the paperwork to show her as there were 6 of us in our party, she shrugged her shoulders and said if you don't want it get a refund, in the end we had to hire an additional car for the 10 days we had 6 in our party. Attempted to sort out the size of car over the first 2 weeks and got nowhere, loads of telephone calls, spent a day and over 100 miles visiting Dollar offices only to get fobbed off. Disgusting service from Auto Europe who I booked the car through and total shambles by Dollar. DO NOT USE EITHER COMPANY. I booked through Auto Europe at what I thought was a competitive price but after booking another car so we could move 6 people about it ended up costing us €800 more. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by ALUN - 02 October 2023
" Problems with my entire booking from arrival at my destination, of which Auto Europe have shown no inclination whatsoever to resolving, despite 2 phone calls and 2 emails. just called again, and apparently the office closes at 1pm. I gave this outfit a try for the first time this trip.....mkistake. "
" Rude check in staff at pick up, would not honour the voucher from Auto Europe. I did not recieve what I was promised. I will NEVER use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by STEPHEN - 01 October 2023
" Sadly it's normal to wait to book in at MCO. Vehicle condition can vary as sometimes I get allocated a new vehicle "
" Long wait (approx 1hr) at Thrifty counter at MCO ☹️ only two staff working Surely they can predict demand from bookings Rather tied scruffy Toyota Rav 4 vehicle provided "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ATLANTA, US - Reviewed by COLIN - 01 October 2023
" Easy to book. Good information. Good, fast communication with customer services (Syeed) whilst away regarding wrong size car. Now dealing with customer services for a partial refund. Excellent help from Auto Europe. "
" Paid for a full size car (F class) and given an Intermediatev(C class) and fobbed off by telling us it was a full size. Waited 20 mins at exit gate as no one around and when the girl appeared she was in an argument with her boss??? and walked off. No one to check us out. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANTHONY - 01 October 2023
" No problem with auto Europe. Your service has been excellent unfortunately 50 are helpful and polite and uncooperative. Just told us wait "
" 3 1/2 hours to check to get a car and helpful staff and helpful manager no explanations and no apologies, very disappointed with the whole service from the counter staff and with help finding car after waiting for 3 1/2 hours "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ROBERTA - 01 October 2023
" Auto Europe service great - always my first port of call - Dollar disappointing and I won't select their rentals again. "
" Long wait at counter where another customer told me he'd had to stay in a hotel overnight and come back again because they had run out of vehicles the day before. I had to sit and wait for an hour after queuing for an hour. Car had dashboard alert message about oil service for most of the rental which caused stress as I was driving in remote areas. I reserved a small SUV but ended up with a large, off-road 4WD. Not a car I was comfortable driving but the only one available. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MELBOURNE FL, US - Reviewed by ROSS - 01 October 2023
" Over charged after drop off no explanation "
" Over charged after drop off "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARY - 30 September 2023
" I already do recommend Auto Europe! I have done so, for years. I had one problem with a rental, years ago, and AE handled it all for me. Bliss. "
" The staff were kind, friendly (I was so tired after the flight!) and patient. Getting the car was pretty straightforward. Dropping it off was also easy. I really hope the next time i rent a car via Auto Europe, it's with Budget! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by DAVID - 30 September 2023
" Drop off very straightforward, Dan made things very easy "
" All very smooth with no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BARRY - 30 September 2023
" I have used you before on numerous occasions to book cars in Europe and the USA. With no problems. The booking procedure is seemless I realise that you did not cause the problem with Dollar but it just dampened the whole car hire experience. "
" After a long day travelling to the USA we arrived at the Dollar car lot to find they had no cars for hire. They told us we would have to wait a further 4 hrs for a car which was not guaranteed , We had no option to wait as we had a 2 and a half hour drive ahead to travel to Pennsylvania. Eventually at 21.30 we got a car which was not what we ordered it was a Jeep renegade with faulty electronics, not a Mazda 5 Then we had a horrible journey in thunder, lightening, torrential rain and poor visibility up to Mechanicsburg PA. Even when we took our car back there were people waiting for cars. You can not run a business like that if you do not have enough cars for hire. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by PAUL - 29 September 2023
" Because Dollar were not responding, I contacted Auto Europe for help. I was told it was between me and Dollar and nothing to do with you, but 'I should contact you if I needed any help'!! So I replied and said I needed help, but nobody ever came back to me. "
" On collection, promised "manager's special", top of the range 'Q4' (no idea what that meant) with 'GPS, Apple car play, Android auto, everything'. Collected the car and it's basic. No sat nav. Plugging the phone in does nothing, so couldn't use Android maps. Guy handing out the cars doesn't care. Queue back at the counter is 5 deep, 3 of whom are there because of problems with the car. After 10 minutes, gave up and made do. A few days into the hire, became concerned about the inclusive toll package and if we needed to do anything to make sure it was working, so contacted Dollar with questions. Their response was nonsense and when I replied for clarification I heard nothing more from them. Turns out the toll issue was fine, but I had two weeks of stress worrying we were racking up massive charges. Also not convinced we weren't lied to about the toll charges (we were told we'd be charged $10 per toll on top of the toll, but a sign said $10 per day). "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by PHILIP - 28 September 2023
" Car and service was good but the needle could have resulted in a serious accident especially if a young child had grabbed it. Please reply to me. "
" The car was only a few months old and in very good condition. It had been cleaned inside but the previous hirer was obviously a smoker of weed! This was not obvious at pickup as the smell of the cleaning covered it. However when we returned to the vehicle after being closed for a few hours or overnight the smell of the weed lingered and was still there when we returned the vehicle. The other more serious issue which could have resulted in an injury to the front seat passenger was an injection needle had been left in the passenger door pocket and not removed when cleaned. This could have resulted in the passenger receiving a stabbing injury if they had put their hand into the pocket without looking. I have a photograph I can send you. I passed this information to the staff member we returned the car to at the end of our stay and they told us to report it to yourselves. This should not have been allowed to happen. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTLAND ME, US - Reviewed by CHRISTOPHER - 28 September 2023
" Twice I have booked a car hire with an airline and twice I have lost all of my money that was paid for the hire. Never never book with an airline they have a thousand excuses as to why they will not refund despite it being their fault. Auto Europe at least seemed responsive to the situation but could have gone a little further. "
" My Easy Jet flight was canceled two hours before departure, I was in the lounge! I therefore lost my car booking but I was given a part refund as a goodwill gesture. I will remember this fact when I come to book next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by JULIE - 28 September 2023
" Despite having Auto Europe Full Protection with Premium Coverage I was charged a further $171 when returning the car - fully fuelled and no damage. As an international customer apparently we don't have 'Full Protection with Premium Coverage' and Auto-europe are not answering emails "
" Despite having Auto Europe Full Protection with Premium Coverage I was charged a further $171 when returning the car - fully fuelled and no damage. As an international customer apparently we don't have 'Full Protection with Premium Coverage' and Auto-europe are not answering emails "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ROBERT - 28 September 2023
" Very simple and easy to use. Communicated well. "
" Hired a medium sized SUV for our road trip around the Pacific Northwest from Seattle. We were given a GMC Terrain which was a great car. Wanted to pick-up in the centre of Seattle and drop-off at the airport, which I don't believe actually cost us any more. Went for their CDW insurance as it worked out very close to what buying a separate single trip policy would have cost. Also pleasantly surprised that we did not have to pay extra for my wife to also drive. Only slight grumble is that the car was not ready when we arrived at the booked time and had to wait around 30 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ROBERT - 28 September 2023
" Always very helpful with my problems "
" Very smooth and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADAM - 27 September 2023
" Great experience "
" Seamless experience with pick up and drop off and great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 27 September 2023
" good value. "
" Rude staff at Dollar Boston Logan. I was told to take a lower spec small car. I refused to do so then was told nothing they could do. I insisted then eventually was given a Toyota Corolla. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by JATINDA - 27 September 2023
" Waiting time to long "
" Opted for a jeep but was given a people carrier which I could not argue at the time as I was tired after a long flight. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RUTH - 27 September 2023
" Everything was very straight forward and efficent with Alamo and Enterprise who seem to be under the same company umbrella now. We had a problem with a car breakdown and the switch was seamless with the car hire company. The problem was with the breakdown contractor who had difficultly in locating us and then coming up with a) a sensible place for us to exchange the car and b) transport all four of the car occupants to the car hire pick up. There was also a problem with mobile connections and the breakdown company did not have a good method in place for getting back to our case when we could reconnect. "
" Everything was very straight forward and efficent with Alamo and Enterprise who seem to be under the same company umbrella now. We had a problem with a car breakdown and the switch was seamless with the car hire company. The problem was with the breakdown contractor who had difficultly in locating us and then coming up with a) a sensible place for us to exchange the car and b) transport all four of the car occupants to the car hire pick up. There was also a problem with mobile connections and the breakdown company did not have a good method in place for getting back to our case when we could reconnect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 26 September 2023
" Easy return, especially help from anna "
" Smooth car hire from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ALFRED HENRY - 26 September 2023
" There was a mix-up on my booking. Thought I had booked a full size saloon car but had somehow booked some sort of pick-up. Alamo were good about it and gave me a full size saloon (Nisaan Altima) instead. All fine in the end! "
" There was a mix-up on my booking. Thought I had booked a full size saloon car but had somehow booked some sort of pick-up. Alamo were good about it and gave me a full size saloon (Nisaan Altima) instead. All fine in the end! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MARK - 26 September 2023
" Lovely car and drove like a dream "
" Easy and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by IRENE - 26 September 2023
" The booking process was not user friendly "
" I would have liked more time with staff at pick up to know how to operate the car, in particular how to unlock the gas cap "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TAMPA, US - Reviewed by DAVID - 26 September 2023
" Really competitive rental rates with Auto Europe. "
" Female rental agent friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KHALID - 25 September 2023
" Emailed AutoEuropa to extend replies in 48hrs .. not good saying speak to budget... not great experience "
" Car collection was terrible the staff was busy on TikTok whilst serving me, service was slow. The car was dirty, warning of maintenance return to workshop, no wash wipe ... security guard on exit was darn rude "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by CHARLES - 25 September 2023
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPRINGFIELD MO, US - Reviewed by REUBEN - 24 September 2023
" Everything went smoothly and I will use autoeurope again. "
" Very efficient service and I was highly delighted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRAHAM - 24 September 2023
" It was a good deal and car "
" Very good reception and dealings with all Hertz staff at miami "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by PAUL - 24 September 2023
" Overall a good price from Autorental as usual. "
" Long wait at counter. Car had a few dings to doors. Would be nice to have a choice as some renters offer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRAHAM - 24 September 2023
" First car was not roadworthy. Terrible experience to change. Then I received the final invoice which has extras not agreed to. Terrible service. "
" Overcharged for extras I did not agree to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by DIAMOND - 24 September 2023
" I have always rented my cars from AutoEurope because I find the service good and efficient. "
" It took over 75 minutes to collect the car. The car wasn't very clean and had dents and scratches. I couldn't go back to the counter to ask for another car because it would have taken over an hour because of the queques. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by GRAHAM - 23 September 2023
" ALL GOOD "
" ALL GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MICHAEL - 23 September 2023
" Always good "
" All pretty good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by PHILIP - 23 September 2023
" I booked this car hire originally back in April, to allegedly get the best deal. 3 weeks before our trip I checked and rebooked as it was then a third cheaper, a saving of 250 pounds!! "
" Very slow check in staff, so busy "up selling" it took absolutely ages. Car was a 3 year old Mondeo, ok, but the combination of really filthy In sides of all the windows, and dreadfully weak headlights made night driving dangerous. More information should be provided about US driving and the Play Pass you need for all San Francisco bridge tolls. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TAMPA, US - Reviewed by ASIF - 22 September 2023
" Will recommend happy doing business "
" It's was easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 22 September 2023
" Have used Auto Europe for many years now and they have never let me down. Pricing is very competitive and booking is extremely easy Excellent service as always "
" Great service and range of vehicles. Airport staff both in booking area and car pickup were fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 22 September 2023
" No poblems "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 21 September 2023
" Excellent prices from yourselves & will continue to be a regular customer. "
" Worst experience ever when collecting my vehicle from the depot.Waited for 1.5 hrs to be served.After a 10hr flight this is not accceptable.The trouble was too few staff taking to long to deal with customers who hadn't pre-booked.I had obviously pre-booked & it took me approx 6mins to be processed.There should be separate queues. Because of the long wait i was duped into taking additional breakdown cover.I wasn't asked by the agent & only noticed once we had left the depot.Hopefully they will improve in the new facility but i fear it's back to Alamo next time 15-20mins avg "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by JOHN - 21 September 2023
" Have complained about being charged for extra driver and happy with the treatment of my complaint "
" Big queue at counter, was charged for extra drivers despite voucher showing extra drivers included, allocation of vehicle was handled well "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 20 September 2023
" Still happy to do business with AutoEurope but unsure about future bookings with Alamo. This was the 1st year we did not get the vehicle category we expected and the vehicle supplied was not in a clean state. Previous Alamo bookings have all been very good. "
" Very disappointed with the SUV provided by Alamo, not up to their normal standard, don't believe the SUV was a Premium SUV and most importantly the inside of the vehicle was not clean nor in good condition. There were many dirt scuffs on the inner roof lining, dirty dashboard area and most noticeably a large brown stain on the front passenger seat. Given the limited options on what was available, we decided to take the SUV (CADILLAC reg EVUJ35). Other than an 5 seater BMW SUV and the larger Chevy's & Fords it was the only other 7 seater offered to us. Disappointed all round but after a long flight one is not perhaps eager to push back & delay our onward travel. Also all of our family travelling in the SUV contracted Covid within the next 3 days, driver first, then followed by the other passengers 1 day later. Whilst we can't be absolutely certain about where we contracted Covid (which somewhat curtailed the 1st week of our vacation), our opinion & fears are that Covid was contracted whilst travelling in that SUV, particularly so given it's poor state of cleanliness throughout. Also seems likely, given all of us were only in close proximity when travelling in the rental from the rental pick up site. Also thought it was unusual that the Alamo representative in the pickup area, knew we had booked a 7 seater Premium SUV yet he called his Enterprise partner over who took us to the Large SUV's in the Enterprise area, not the Alamo area. I appreciate that Enterprise are Alamo's partner but typically their rentals are slightly cheaper with higher mileage. So we can only assume that Alamo didn't have the category we had booked available at pickup. In hindsight should have pushed back & asked to see their 7 seater SUV's which we have used in the past (eg Nissan PathFinder, Toyota Highlander etc) all of which would have been significantly better (space wise inside, cleanliness wise plus less mileage on clock). The Enterprise rep was fairly 'pushy' in getting us to consider taking their Chevy Tahoe or Ford Expedition SUV's, which whilst big they were actually too big, not very fuel efficient & when we booked where significantly cheaper than what we had actually booked. So all round very disappointed with our Alamo reservation at Tampa this year. Previously have always preferred Alamo & have booked through Auto Europe for many years. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MYRTLE BEACH, US - Reviewed by TRACEY - 20 September 2023
" Overall very good - would use you again "
" Very easy check in and returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLIVE - 19 September 2023
" Auto Europe are always efficient and it is easy to get a range of quotes and make a decision. My go to car hire comparison site! "
" COUNTER AT LOS ANGELES AIRPORT: The wait at LA airport was about 2 hours. The staff were so slow, they kept asking people loads of questions that I would have assumed should have been completed in advance. They also spent ages trying to upsell everyone to bigger vehicles and more insurance. This meant that I didn't arrive at my first night's destination until nearly 2am. Very frustrating!!! CLEANLINESS OF CAR: The car wasn't properly cleaned. When it got dark I had to buy a pack of screen wipes so that the glare from other traffic didn't cause vision problems. The bodywork wasn't cleaned properly either, not actually detrimental to the use of the car, just doesn't make you feel good when you are driving a dirty car around. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KEN - 19 September 2023
" Good company friendly when you call "
" Would not recommend people use Thrifty / Dollar as they use the same company and use same fleet of cars. Had 3 cars all faulty one we just drove out annd around the airport and returned it as the car was again faulty. Cars have 40,000 plus miles on them one was 50,000 and was told at the desk that they now keep them to 60,000 miles If cars are serviced and maintained mileage will not matter but they do not look after there cars as other companies do. Was not until a manager went and got a car from there Hertz rent a car stock and who owns Thrifty / Dollar that we go a car we could use. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DALLAS, US - Reviewed by B - 19 September 2023
" see above "
" after a 10 hr flight arrived at rental desk had to wait an hr to be seen only to be then told that it could be up to 4 hrs before we could get the vehicle. dreadful customer service. when we made the booking a time window is given, so they were expecting us. Prepared to accept a slight delay but our experience was a nightmare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by PAUL - 19 September 2023
" Excellent service provided as always. "
" Very efficient. Quickly dealt with on arrival and departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by REBECCA - 19 September 2023
" was charged for items not discussed or agreed. I have tried to discuss this with both hertz and autoeurope and i have had no response. "
" i was charged for items not discussed or agreed. I have tried to discuss this with both hertz and autoeurope and i have had no response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BUFFALO, US - Reviewed by CHRISTOPHER LEONARD - 18 September 2023
" Offer alternatives incase of life events "
" Lost my driving license and there was no consideration shown despite me offering a passport and photo copy of licence "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by ANDREW - 18 September 2023
" I will try to find another rental car company besides Budget in the future. I already had to rent another car in another city and went with Thrifty, even though Budget was priced less. "
" Horrible check in experience. First, the shuttle bus was too infrequent. We had 60 people on the bus and left some behind. Second, the line at theBudget counter was only 8 people, but the check in process took 10-15 minutes per person and half the staff left early. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 18 September 2023
" Easy to book and competitive price "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROGER - 18 September 2023
" What was promised and what was provided were widely different. Be prepared for significant extra charges. "
" Dollar were very disappointing. The car we ordered was not available and to get sat-nav required an upgrade costing $320. We were also persuaded to purchase pre-paid tolls costing $15 a day which was completely unnecessary as the only toll we encountered was for $3.50. The car itself was great but the extra charges paid on pick up were $653.05 not the $75.00 we expected. Car return was fine and straightforward, but very unhappy with the overall experience. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 18 September 2023
" The experience with Budget was poor and unlikely we would use again "
" We had to wait nearly a hour for the car. The car provided was in a terrible condition- interior was filthy with stains on seats and smell of smoke. It was violently shaking at speeds above 50 mph. We had to swap the car at another depot as it was unsafe. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TAMPA, US - Reviewed by PETER - 17 September 2023
" Always found AE first class. Not happy about the extra charged by Dollar. "
" Was charged an additional fee by Dollar which was not expected. Not happy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EDMUND - 17 September 2023
" All good, nothing to complain about! "
" All good, nothing to complain about! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 17 September 2023
" The booking through AutoEurope was fine but the experience with Thrift was not so good. "
" The first car I got had a faulty battery and I ended up getting stuck and had to spend an hour and a half to try and get through to Thrifty for assistance. The breakdown service got me going again, but I then had to give up an afternoon of my holiday driving from Malibu back to LAX to swap cars. Not impressed... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
SEATTLE, US - Reviewed by DAVID - 16 September 2023
" The experience with auto Europe was fine but they need to agree on vehicle classes with the car hire company "
" We endured heavy sell about an expensive option to avoid fines for not paying tolls. We were told by the agent that road tolls in the area cannot be paid by cash or card. In fact there are only two toll roads in Seattle anyway and one certainly could be paid by card or in cash. This was unnecessary hassle which was inappropriate. Additionally I we paid for an intermediate size car which in my opinion we did not get. We were given a Hyundai Kona which could not even accommodate two cases in the trunk. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEVE - 15 September 2023
" Don't promote cars you don't have. "
" Didn't get the convertible Mustang we booked, had to settle for a SUV eventually. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by LEWIS - 15 September 2023
" You guys were easy to buy with but it was a nightmare when we got to the desk "
" When we arrived, we were told we needed to take our extra insurance for the car because it was a bigger vehicle, we were given no option. Given that we had taken this through Auto Europe believing it was fully insured this was frustrating. - $105 for Personal Accident Insurance - $38.49 for concession fee recovery - $139.86 for premium roadside recovery All of these charges we were told we had to take as extra because we were renting a larger premium vehicle. The car was filthy when we picked it up and it had errors all over the dashboard telling us that the parking sensors werent working and the sunroof was open (which it wasnt). We took it back and swapped the vehicle out next day, which was easy to do. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ATLANTA, US - Reviewed by DAVID - 14 September 2023
" bbbb "
" bbbb "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ROWENA - 14 September 2023
" Always use Auto Europe for our car rentals. "
" Good rental company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by PHILIP - 14 September 2023
" Very good overall "
" All in all, very good "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by SIMON - 13 September 2023
" First time car rentals available in new terminal c so long distances to cover but better than having to go to the other terminal "
" average "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AUSTIN, US - Reviewed by IAN - 12 September 2023
" To be waiting 3 hours for a car was crazy, especially when the booking was made some time ago. "
" When we arrived we were told that there was a lack of cars and it would be 15-30 minutes wait. This kepy extending and in the end it took 3 hours from arriving to actaully get a car. Some of the staff at the car collection area were extrememly helpful, while some on the main desk didn't seem bothered. When we returned the car Kody was very helpful and process was good. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by LANCE - 12 September 2023
" Car good,average value,staff at reception unhelpful and rude "
" Receptionist,very unhelpful,and rude "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 12 September 2023
" smooth unlike sixt "
" easy pleasant hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSON HOLE, US - Reviewed by PATRICK - 12 September 2023
" See above "
" Car interior was dirty. Bad sweat or liquid staining on rear seats "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SARASOTA, US - Reviewed by MAUREEN - 11 September 2023
" Car within 200 yards of desk, all on one level. "
" A very easy experience, this is what all pickups should be like. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BELLEVUE WA, US - Reviewed by BARTOSZ - 11 September 2023
" Auto Europe continues to deliver throughout the years. My first rental through Auto Europe was, I believe, in 2015, then another in 2017, another in 2019, and now in 2023, on each occasion with different rental company, and I have nothing but good memories of business with you and the companies that provided the cars. Thanks for almost a decade of playing a part in my vacation plans. "
" Everything was as expected from a car rental company of Hertz' status - good customer experience, clean, well maintained, 20k-miles EV car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by LARAINE - 11 September 2023
" Overall were rushing to try to make experience good, but not really achieving it "
" When arrived at airport there was quite a queue for the car rental with only 2 staff on the desk so did take me a while to get served. When collecting the car just one person was telling you which car was available and was given a choice of cars but not any more help "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 10 September 2023
" No problems, thanks "
" The man at the counter was abusive and insulting. He treated us as if we were fools and we did not appreciate the pressure selling tactics with fear and intimidation. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RANDY - 09 September 2023
" Favourable "
" Much better than at NYC and Orlando "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CRYSTAL - 08 September 2023
" Use Auto Europe a few times now. Really great value and easy to use, would highly recommend. I highly recommend Alamo but feel frustrated at the lack of acknowledgment for managers giving me false information "
" Had to change the vehicle 3 times!!! When we collected the mini van we were told 'you need to make arrangements to return for a viewing within 30 days' - I have emailed numerous times and each time was told by a 'manager' and given the same instructions, I needed to return the vehicle for inspection. I wasn't allowed to use a more local centre (Disney Car Centre) to take the car back and made me take time outta my vacation to come all the way back to the airport, go through tolls, fill the car up 'in case I couldn't drive back off with the same vehicle', clear out all our belongings and when I've arrived at the airport I was told categorically that it was never the case and I didn't need/have to do any of the above. I sent an email and it wasn't acknowledged until I email again as there was an engine fault on the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DETROIT, US - Reviewed by MICHAEL - 08 September 2023
" Second time we have used AutoEurope this year and it has worked very well. Costs are much less than booking direct and there are no hidden charges. "
" Driver of courtesy bus to/from airport terminal (Sam) was very friendly, helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTOPHER - 05 September 2023
" First time using Alamo and Auto Europe. Very pleasant experience. "
" The overall experience was great from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALAN - 04 September 2023
" Good service "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 04 September 2023
" Booking was reasonably easy as it also allows us to look at various companies on your website. There is no function that allows us the book two cars at the same time When calling you we were advised that if we both joined Auto Europe we would be able to obtain a discount but this was not forthcoming. Please can you contact Alamo and see if we will be receiving any refund of our hire costs back via yourselves "
" Trouble with booking in even though we had completed Alamo's quick booking online a week before. Alamo main office not open so had to use company next door. Queue with no quick booking. Tried using machine booking but this did not work. So had to queue and book in all again even thought all our details had been provided previously on line. My daughter who booked are second car via Auto Europe had so much trouble even though she had also pre-booked in. This was due to a fault on their system and it took 30 minutes., before they could bypass their system to all us to go down to collect our cars. The lady in charge of the desk was not helpful at all. Then after selecting our cars, when we went to drive out their security system would not let her out of the garage. The personnel in the garage did work hard to correct their system fault but this took another 15 minutes before they were unable to release her. My car gave regular warnings on two items mainly regarding the emergency automatic breaking was not operational. I noticed there was a amber light on one of the items when I picked up the car. Both warnings noted that car should go in for service. The steering would go funny at times , which I initially thought was the while lane line automatic response but this also occurred when lane lines were not a factor. I did report this to the lady checking the car on our return. She made a note of all these and noted that we were likely to receive a refund of part of our hire cost. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by HELEN - 04 September 2023
" No specific problems with auto Europe as offered better value, but may look at booking more direct next time to avoid issue "
" We had completed online check-in in advance, but this wasn't recognised or asked about upon arrival, so we were directed to check-in at the desk. This worked for another member of my party (different booking), but not for me. It took 3 members of staff and a lot of waiting to figure this out. When we were finally directed to the garage, the desk had actually allocated our booking to our other family member, so we had to complete the whole check-in process again at the exit barrier. The whole process was very stressful and resulted in us losing the planned second driver (as they had already left the garage so I didn't have access to their driving license). I was surprised at how unhelpful the desk staff were and didn't recognise the issue earlier as I'm sure this must happen often. The garage staff were super helpful in trying to get us sorted. However they did mention that bookings made with auto Europe can commonly be problematic as they don't really allow two drivers per booking (outside of a spouse). "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WAYNE - 04 September 2023
" seemless interaction throughout from collection to the drop off. "
" nice friendly greeting at the pick up point. Most helpful and a couple of options for which vehicle to choose. Would definitely use Budget again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 04 September 2023
" Very easy booking system and helpful staff when i had to phone them "
" Long delay in being able to collect car which meant i did not have vehicle of choice. A pick up rather than a car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARY - 03 September 2023
" It is far easier and cheaper to deal directly with the car hire company, using auto europe adds no value. It just makes things more complicated "
" OK "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEITH - 03 September 2023
" Very likely "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 02 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 02 September 2023
" Ok "
" Car dirty...sold toll fees not required "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by GREGORY - 01 September 2023
" I believe I was significantly overcharged for a mediocre vehicle and the subpar service. "
" Upon landing at LAX after an exhausting 11-hour journey, my family was met with an overcrowded shuttle. This made it impossible for us, with our two children and six pieces of luggage, to board. As a result, I found myself forced to retrieve the car alone, subsequently incurring additional delay to our onward journey and parking fees at the airport when I returned to collect my family and luggage. When I reached the rental desk, I was surprised to find a significant understaffing problem. Even though they had my flight details in advance, I had to endure a 45-minute wait. To add to the disappointment, I was incorrectly charged for PERS (an enhanced breakdown cover) that I had expressly declined. I became aware of this mistake only after reviewing the rental documents emailed to me two hours post-collection. The lack of a direct contact number for Dollar at LAX and the inefficiency of their call centre in the Philippines left me with no choice but to return in person "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by TOMAS - 01 September 2023
" The best prices and booking experience all round. "
" Really helpful and efficient. Gave us an upgrade to the next category free of charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by JOHN - 01 September 2023
" Completely happy with service from Auto Europe - the big problem came with the front desk service at Seattle. Queued for over an hour to get sorted. "
" Car was great but had to wait over an hour to be dealt with by their desk in Seattle. Staff were slow and only seemed to want to sell upgrades and Insurance packages. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOANNE - 31 August 2023
" Definitely use Alamo on our next trip to florida "
" Very smooth process picking up and dropping off the car. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MELANIE - 31 August 2023
" Easy to deal with and no hidden extras. "
" Good car, not especially clean, slow to get printed receipt (for expense claim) on drop off although effeciently dealt with actual rental extension request owing to flight cancellation. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NASHVILLE, US - Reviewed by CHRISTOPHER - 31 August 2023
" Always very easy to deal with Auto Europe and good value for money "
" Very good experience from start to finish. Good car, good staff and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KRIS - 31 August 2023
" Overall, a good experience "
" Vehicle performed well; efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 31 August 2023
" Great service and advice from Auto Europe and very likely to use them again next year. "
" No problems at all with the car and service overall. My main issue was when we arrived to pick up the car, we stood in a queue for about an hour, during which it hardly moved at all. I eventually decided to come out the queue and go to Dollar at the other terminal, where I was served in about 30 minutes. Most other car hire companies were nowhere near as busy. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 30 August 2023
" No issues with booking through Auto Europe "
" Car smelt of cigarettes and had a check tire pressure message constantly. I was given an upgrade which was a pleasant surprise "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GEOFFREY - 30 August 2023
" The experience with Autoeurope was fine but would not go with Dollar again at Orlando. "
" Dollar had a reception office at Orlando Terminal C where we obtained our paperwork but we had to go to Terminal A to collect the car, carrying all our bags. On exit of the car collection depot we were prevented from leaving because the Dollar representative had not included the drivers on the paperwork. We had to leave the car and return to the Terminal A Dollar desk to have the paperwork corrected before we could return to the car and exit the facility. On returning the car we again had to carry all our luggage across terminals to get to our check in. Other members of our party had booked cars with Alamo that had car pick-up at the same terminal (Terminal A) as their arrival point. However, the vehicle itself was fine. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by ELENA - 29 August 2023
" I wish I could have a better service "
" The additional car service was sold to me without asking. After the reclamation I became a personal certificate for 100 Dollar which I can only spend in USA and Canada within the next 12 month, but I will not be able to do it as I live in Europe ... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KISSIMMEE, US - Reviewed by DUNCAN - 29 August 2023
" Really impressed with the price, car and staff whom we dealt with. Thank you. "
" Really good price. Great service from rental office. Nice car and couldn't have been easier. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERTO - 28 August 2023
" I have already used Auto Europe many times in the past and I never experienced any problem, always very satisfied "
" very swift and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 28 August 2023
" Overall, very satisfied. "
" Very efficient service. Some contact numbers on their literature provided to driver when collecting vehicle needs updating, as some contact telephone numbers do not work. Overall, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by MICHAEL - 28 August 2023
" I paid for a 8 seater passanger vehicle (as printed on the booking agreement/receipt). However, an error was made as Dollar rental only recongnised the booking as 'standard' vehicle. The categories of vehicle on the AutoEurope website did not align with Dollar Rental company at all. I was charged an additional £628 to upgrade to a intermediate SUV. Then dollar only provided a compact SUV. The vehicle was barely big enough for our family of 5. The vehicle had 40,000 miles and was scratched on every panel and had a misaligned headlight. It had a noisy wheel baring which made the car vibrate at 60mph (the majority of our USA travel was completed at 60mph). The air conditioning was not particularly cold and the vehicle smelled bad when sitting for a day in the sun. The car also had a mild shudder under braking. Autoeurope were impossible to contact by telephone, despite trying 3 numbers specific to north america. The email to the reservations team took over 24 hrs to gain a response, by which point we had left chicago and started our family holiday. Any opportunity to change the vehicle had passed. I was told no other vehicle in that class was available. I was not going to pay a further upgrade to a premium SUV. "
" I paid for a 8 seater passanger vehicle (as printed on the booking agreement/receipt). However, an error was made as Dollar rental only recongnised the booking as 'standard' vehicle. The categories of vehicle on the AutoEurope website did not align with Dollar Rental company at all. I was charged an additional £628 to upgrade to a intermediate SUV. Then dollar only provided a compact SUV. The vehicle was barely big enough for our family of 5. The vehicle had 40,000 miles and was scratched on every panel and had a misaligned headlight. It had a noisy wheel baring which made the car vibrate at 60mph (the majority of our USA travel was completed at 60mph). The air conditioning was not particularly cold and the vehicle smelled bad when sitting for a day in the sun. The car also had a mild shudder under braking. Autoeurope were impossible to contact by telephone, despite trying 3 numbers specific to north america. The email to the reservations team took over 24 hrs to gain a response, by which point we had left chicago and started our family holiday. Any opportunity to change the vehicle had passed. I was told no other vehicle in that class was available. I was not going to pay a further upgrade to a premium SUV. Dollar reception desk were unhelpful and offered no support in resolving the issue. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MELBOURNE FL, US - Reviewed by RICHARD - 25 August 2023
" I called to speak about the car gear jumping but felt my issue was not handled well as was told to contact Budget. I had tried but got nowhere "
" Car was very old with damage. It did not drive well and could not speak to Budget "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
SAN JOSE, US - Reviewed by JONATHAN - 25 August 2023
" The vehicle was in a pretty poor condition. Covered in scratches and dents. The vehicle itself was also rather underwhelming - even for a budget, compact option. "
" The vehicle was in a pretty poor condition. Covered in scratches and dents. The vehicle itself was also rather underwhelming - even for a budget, compact option. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by GEORGINA - 25 August 2023
" As always auto Europe delivered great service with a great car hire price. "
" No Queues either picking up or dropping off, friendly staff, car exactly what paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KATIE - 25 August 2023
" Aside from the matter with the deposit, the rental and drop off was smooth sailing "
" We were using a Barclaycard for the deposit for our car but we're told with UK credit cards we cannot swipe or using chip and pin to verify the card. Due to this we were told we have to show the credit card statement to prove the card details matched my name and address details, this isn't a problem but there wasn't any internet available for us to use to prove this. I explained this to the counter agent and was told we need to purchase an international SIM card for data or to incur data roaming charges to prove as we were not permitted to briefly connect to their wifi. I explained we weren't planning to purchase an international SIM card and that data roaming was blocked on my phone, I explained we were never informed of this requirement in advance on any of our booking information otherwise we would have prepared and was told it was not their problem as it is Dollar policy. The matter was escalated to the branch manager and he permitted me to connect to his hotspot on his mobile to show the proof. I believe this requirement needs to be made clear to renters from the UK so customers can be prepared. I have rented vehicles numerous times in the US and this is the first time I have experienced this issue. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by ROBIN - 25 August 2023
" Auto Europe booking was great and we have used 3 times already this year and have used for about 8 years. Can you can look into this poor service and a one day credit we can use for our next booking "
" We had our car a day late due to the storms then when we went to collect the car we was told as people kept thier cars a day later due to flight cancellations our car was not ready, we was not given a time and told just to wait the lady was quite as a matter of fact and was even yawning as she was talking to us this was around 1pm and would not of bothered me so much that she was yawning but we had spent the night sleeping on the cold hard floor at the airport. No refund offered for the day we did not have the car or the fact that it was not ready when we arrived. Sadly the car we did end up getting had no head rests in the back, the plastic case I think to hold glasses at the front was broken and when you went over a bump flapped down and thier was a brown stain on the back of the car. We was told we could wait for another car to come back but we waited for this one already lost one day of our holiday and they had no time when a new car would be available. So very disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by CHRISTOPHER - 24 August 2023
" Very efficient and professional. Thanks "
" Many thanks very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 24 August 2023
" Would recommend Dollar as they were competitive with the price and straight forward to book and deal with when landing in US. Drop off was really quick and easy also. "
" Our flight was delayed by 5 hours but no issues upon landing in US and picking up car. Staff waiting on hand to deal with us. Straight forward and easy to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by STEVEN - 24 August 2023
" Auto Europe as always are efficient and the behaviour of the car hire firms is not their fault. "
" I will never book with Thrifty again after this experience at Las Vegas airport. On arrival at the shared Dollar / Thrifty counter fellow customers were being told there was a 2 hour wait to get a car after finally getting to the check in desk. When we came to check in we were told that there were no cars in the class we had to booked at that if we didn't want to wait we could pay approx $15 to $20 per day more to upgrade. As we were booking a car for 24 days this was not a small amount so declined. When I went down to the garage to see how long would need to wait, bearing in mind we might have to wait 2 hours, I was simply given the keys to a car we would have to upgrade to! It seems extremely dishonest to try and pressure people to upgrade for extra money, if we had paid we would be none the wiser that we had been conned, I wonder how many people had paid this in desperation to get a car? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MICHAEL - 24 August 2023
" Customer service was superior in every way. Car had an odour which disappeared with the A/C but we had to buy air fresheners. Car also seemed to need a tuneup as engine was very sluggish in city traffic. Informed staff at turn in. "
" Customer service was superior in every way. Car had an odour which disappeared with the A/C but we had to buy air fresheners. Car also seemed to need a tuneup as engine was very sluggish in city traffic. Informed staff at turn in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by ALAN - 24 August 2023
" Staff were good. Car was ok but the length of time we had to wait for a car was unacceptable, particularly after an 11hr flight "
" Had to wait nearly 2 hours for a car. Thrifty clearly overbooked as they had run out of cars "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ROGER - 23 August 2023
" very disapointing "
" There was a queue of about 80 customers waiting at the Thrifty desk when we arrived and it took them nearly 3 hours to reach us. Most other desks were almost clear. That was wholly unacceptable when clearly most were prebooked and hence the copmany musyt have known what was coming. Further, the day before we were due to return the car from Cape Cod to Boston, the steering/ignition on the car irretrievably jammed. Thrifty were unable to either fix it ot provide another car in time and no public transport was available at short notice. I had to book a taxi to get us there in time for our flight at a cost of $245 plus tip. I willbe claimig this back from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by GRAHAM - 23 August 2023
" Poor customer Service at the airport pick up. "
" On arrival the car I booked was unavailable. I was asked to upgrade to the next level at my cost. As I refused I had to wait 25 minutes for the car I booked to be brought to.the compound to the airport in extreme heat. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by ALEXANDER - 23 August 2023
" You are the best way to rent a car "
" It was very good, just the gps charger did not work. But everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by FERNANDO - 23 August 2023
" Easy to see what car you were choosing and easy to book. "
" The car is just what I ordered, the counter staff service was poor. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SULAIMAN - 22 August 2023
" Everything great "
" Still waiting for my deposit to return otherwise everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JASON - 22 August 2023
" All straight forward and easy "
" Pick up desk was closed at the terminal I landed at so had to go to another terminal, worked that out myself, no messages or notices explaining this on the closed Thrifty desk. Check in was quick and easy. Not many cars to choose from and the car I picked had damage, which I spotted but I was not informed of by the staff. Return of the car was quick and easy "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERKELEY, US - Reviewed by MICHAEL - 21 August 2023
" Good "
" Good advice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by LEO - 21 August 2023
" It was all pretty good. I would definitely consider Auto Europe again. "
" Competitive price and pick up was reasonably quick. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALASTAIR - 21 August 2023
" Great loss damage waiver and pricing. "
" 2 hour line to collect the car. Tank was only 3/4 full despite choosing full to full. Car kept flashing up 'Maintenance required' "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by DAVID - 21 August 2023
" Cheapest rental again "
" Perfect, straight forward with no hassle and speedy deposit refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 21 August 2023
" My brother has used autoeurope for many years with no issues. The issues are with the rental company/vehicle provider. "
" Firstly I have logged a complaint with Dollar and its parent company Hertz though given my experience, I believe nothing will be done. 1. When I went to collect the full size 7 seater suv they processed my request and sent me to the garage staff where they refused to give me what I paid for. After lengthy arguments they eventually gave me a Nissan Armada which on their website is described as a full size 7 seater suv. I got to my accommodation only to receive a warning message from my credit card company regarding unusual activity. Counter staff had charged me nearly $500 for PAI insurance and enhanced breakdown company. These products were never discussed with me nor the amount. There was nothing even on the electronic sign pad regarding this. I wasted a day and a half trying to resolve this and the only way was to make the 80+ mile round trip back to the airport to have this resolved. Dollar staff are doing this to lots of customers unknowingly, we spoke to a few who experienced the same treatment. Our vehicle with just over 10000 miles on the clock and a 2023 model then started to develop engine issues. We returned it for the safety of those travelling within the vehicle only to suffer the same challenges and arguments with staff and Hertz manager. Staff provided a Chevrolet Traverse, which was a midsize suv. This vehicle in the garage had low washer fluid levels so was not Road worthy. Staff then told us to take the vehicle next to it which was the same model. We were astounded when we noticed check oil message on dashboard. Eventually Hertz manager gave us a Jeep Cherokee Laredo which was a 6 seater, still not what we ordered or paid for. Autoeurope and all other companies should consider avoiding Dollar, Thrify and Hertz. I am currently in the process of contacting the district attorneys office in Florida regarding the common practices of theft from customers credit cards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by GRAEME - 20 August 2023
" Overall the rental was satisfactory. "
" The check-in to collect the car was unbelievably slow with only one staff member working for the majority of the time while others seemed to be standing around chatting and totally dis-interested in the ever increasing line of customers. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by CHRISTOPHER - 20 August 2023
" No reflection on Autoeurope. Do have reason to question budget for additional charges I wasn't aware of. "
" Everything fine at check in, wasn't until I noticed an additional charge of $144.18 upon returning home that I had reason to question the service. Wasn't aware if asking for any additional services, lady at country said she had upgraded me to a larger car. Due to limited availability (I hadn't asked) and the sat nag was part of the prepaid package. Not entirely sure what the charge was for. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ON YEUNG - 20 August 2023
" nice deal! "
" overall smooth and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LAWRENCE - 19 August 2023
" Excellent as always "
" As always needs more staff to quicken wait time for car. Having to wait an hour to collect car is too long. After walking away from rental desk to collect car I happened to look at my agreement,to my horror there were charges of nearly $600 which I had not agreed too.I returned to desk and chargers were removed. Man at desk blamed auto Europe.. I have used Auto Europe for many years and never had any problems. I think this was dollar trying to get away with extras no one wants,sneaky!! If I hadn't checked my receipt for cost of petrol,I would have been stuck with a hefty bill. Will think twice about using dollar. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONALD - 18 August 2023
" Easy process "
" All good however counter staff could have been more engaging. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHANNES - 18 August 2023
" My experience for Alamo is +10 . "
" I always rent a car from Alamo very goodd service and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 18 August 2023
" Booking process was very good and value excellent. Only thing I struggle with is understanding all the insurance options which I feel could be better explained. "
" Very long wait to collect car and actual car not allocated. Had to go outside and help myself to what was available in the class I had chosen, which was all a bit confusing and poorly explained. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by JAMES - 18 August 2023
" Very easy to book. "
" Very easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by PHILLIP - 18 August 2023
" The car-hire itself was very good but sadly the issue with my refund has left me concerned. "
" My original flight was cancelled and I was unable to fly out til the next day. Luckily I had cancellation insurance but instead of being able to amend the existing booking to start the next day and being refunded for the lost day I had to cancel the whole booking and rebook which meant I was out of pocket over £500 and had to wait up to 2 weeks for the refund. It has been over 2 weeks and I still have not received the refund and am now having to chase it. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DAVID - 16 August 2023
" . "
" I have just had a mail from budget stating the are charging me a £20 admin fee. I would like to know what this is for. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ULRIKE - 14 August 2023
" It seems that car rental companies don't like it when you book via another company, it cuts into their profits and in turn they make it more difficult for the clients. "
" I had various emails from them before travelling telling me I HAD TO check in online. This obviously didn't work. After trying over 3 days I called the number and was told that it was not possible to check in online as I had not booked directly with Budget. The pick-up went fairly quickly but when I got back home I noticed that apparently the agent at the counter had snuck in some extra insurances, almost £200 of them. I understand that his commission depends on conning as many tired, jet-lagged clients out of as much money as possible, but I still don't like it. The driver's seat in the first car I was given was stuck at the far limit and could not be moved (I am 5 ft 1') so I had to take all my luggage out again and wait for another car. Once I drove off I saw that the tire pressure was all over the place, the warning display was on constantly. Would NOT recommend Budget to ANYONE. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by WAYNE - 14 August 2023
" Booking was easy and prices are always competitive "
" Alamo is always good they have a good selection of cars in each class s and there staff are always friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 14 August 2023
" I have used AutoEurope for the past 10 years and have found the service to be first class. I will be looking to use you again in the very near future "
" I have used Alamo for the past 20 years or more and have always found the service to be first class and the vehicles of excellent quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 14 August 2023
" For the last 15 or so years, I have more often than not used Auto-Europe, they provide a professional and competitive service. I've used them twice this year already and hope to use them again in the future. "
" After a long drive from Norfolk to Heathrow and then a 9 hour flight to Orlando, what you don't need is a miserable 2 hour long queue to get through US immigration followed by a fairly flippant and uncaring car hire desk-jockey. Firstly he couldn't get his computer system to work, then his card reader didn't work, then the usual patter of, "You need an upgrade" because the car you rented won't take 4 plus luggage and you need a satnav and you need a toll-lane device. Having been through the "cattle grinder" at Orlando airport more than 30 times in the last 20 years I'm well versed to their little tactics, to bleed more money out of tired and weary customers, more often than not with tired and weary kids. TAKE MY ADVICE. Don't hire the satnav it's a ripoff, use your mobile phone with your data allowance. And don't take the ripoff toll-lane device, buy one from from Walmart or Publix, you then go online, register it and preload it with $20, adding the vehicle licence plate number. Then keep it, take it home after your stay and reactivate it when you go again. You will need it though in and around Orlando. As for the car hire experience...pretty mediocre with Dollar. So how it works is, after you've been through the laborious desk-jockey experience, you head outside and across the road into the garage area. Head for Dollar and show your paperwork to the booth staff. They then point to a row of cars, that are in your hire bracket. Sadly dollars line up of cars was shoddy, (you might be tired, exhausted and being screamed at by wife and kids, but check the car your taking.) out of 7-8 cars I looked at, 2 had defective seatbelt buckles! (Someone isn't checking the basic safety on these cars) two had no keys in them, 3 were too small for our needs, which left one ropey Chevrolet small SUV, which had chips and scratches all over the rear bumper. (NOTE.... take photos of any damage you see on the car, before exiting the garage) After a couple of days, of 40c heat and frequent torrential afternoon storms, it soon became apparent, that the air conditioning wasn't working well and the drivers side windscreen wiper had perished, which didn't bode well in biblical rain. Too be fair though after 5 days of putting up with this, I headed back to Dollar at the airport and they swapped the car, with no quibble. This time for a Nissan Rogue which significantly better. Would I recommend Dollar? Probably not, they seem to be in demise. I've been through Orlando MCO, more times than I wish to remember, and never been presented with such a ropey band of motors to hire. Thrifty are in the same group, so beware of them too. ... "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by BRIAN - 14 August 2023
" Would have been better to have Dollar staff on hand when I dropped off to assure me the car was checked in. "
" Car was not what I had booked. A very small Ford mini SUV with nr room for luggage in the boot: no boot at all really. Poor gas mileage for such a small vehicle. Beyond that while the counter staff inside were very helpful and clear, the man staffing the booth in the garage was unhelpful, never told me a thing about the controls on the car etc. I think that you are likely got get accidents with people coming out of the rental depot unfamiliar with cars, and this will be Dollar's fault. Finally, construction at Logan meant very treacherous driving the fist hour just to get out of airport and the same returning the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by STEFAN - 13 August 2023
" Sixt were very helpful and the upgrade was a Suprise bonus for us. We would definitely recommend Sixt to anyone who wish to rent a car in Florida "
" We booked a Toyota Camry but we were upgraded to a bmw 230i at the same cost which was a great Suprise for us and it made our holiday experience even more enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by BARRY - 13 August 2023
" Easy process "
" Easy drop off only problem was pick up as no 7 seater but arranged pick up another site locally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JONATHAN - 12 August 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by NEIL - 12 August 2023
" Good experience with auto Europe, everything straightforward. "
" You get an older car with thrifty, it may have a few bumps but nothing too bad, and it seems they less fussy when you take it back. Which suited me. Not bothered about a brand new car. It managed 3k miles in 3 weeks effortlessly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ST PAUL, US - Reviewed by RAYMOND - 12 August 2023
" Easy booking experience with auto europe . Their all inclusive insurance covered everything, however beware at your chosen rental agency counter as they are often unaware your policy covers everything and will try to sell you additional insurance "
" Lacking staff in busy periods "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEVIN - 11 August 2023
" I always use auto Europe but my experience this time was poor but I think the problem was budget "
" Over 40 minutes to get car keys with only 1 person in front. Still using dot matrix printers. Booked 7 seat luxury suv and ended up with a Chevy traverse with 60000 miles and a gearbox problem "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by ISAAC - 11 August 2023
" i sent emails to reservations@autoeurope.co.uk on the 7th and the 9th August but not received even an acknowledgment. "
" I spent over two hours on the phone to talk to someone following the vehicle being hit and damaged and to discuss a reduction in charges but could not get to talk to anyone other to a department who arranged for the vehicle to be towed away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
KISSIMMEE, US - Reviewed by SHILLO - 11 August 2023
" I would definitely recommend this site and budget with others and found the whole process from booking to pick up and drop off easy. "
" A quick and easy service from our hire provider. One small error after a few days with the key, instantly changed us to another vehicle turned out to be a Dodge Challenger! Very happy with that! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by IAN - 10 August 2023
" No further comment "
" Despite car NOT being equipped with SatNav, handover staff were not able to confirm whether or not Apple CarPlay was in the vehicle- later on after investigation I confirmed it was "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 10 August 2023
" Tried to call you after the rental as When I called to complain about the wrong car I was told to call when I had returned the car. Your department is only open till 1pm which isn't very helpful "
" They were rude and didn't give me the car I order and when I challenged them they lied and said it was what I ordered but later slipped up and admitted I had the wrong class of vehicle. Also it took them 30 minutes extra to get the GPS I had ordered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CHICAGO, US - Reviewed by MARK - 09 August 2023
" Overall experience was just great, apart from the oil service required. A big thank you to everyone. "
" When I collected the vehicle, I wasn't informed that the vehicle required an important engine oil change half way through our trip. When we went to one of the Hertz Rental places, we were told, we may have to wait another day as they had no vehicles available. However, it was sorted out with the rental manager who managed to get the service done, 4 hours later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by MARIA - 08 August 2023
" I use Auto Europe several times and I love it. 100% Recomended "
" I like Hertz, but I prefer Alamo. The experience was good, but not excellent like Alamo I choose Hertz by price, but for quality Alamo is the Best. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ADRIAN - 08 August 2023
" Great service, thank you "
" Lovely car, whole process very efficient. Staff at drop off and collection really chatty and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by COLIN - 07 August 2023
" I'll book again next year . "
" Always book almost, never had any problems and easy as 123. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TIMOTHY - 07 August 2023
" My only alternative would have been to abandon undriveable car on roadside of unlit road, at 8pm, potentially causing more serious accident / injury to other road users. "
" Tire blowout on 1 August. Budget Emergency Roadside Assistance refused to locate car so claimed they could not help me, despite me giving directions from nearest I95 junction, road name, zip code and nearest town (I could identify location on google maps immediately). Had to arrange towing and repair myself with local garage, thanks to extremely helpful passer-by. Now Budget are refusing to refund my costs. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JULIE - 07 August 2023
" Very good experience "
" Very efficient, loved the car, drop off was simple too. I haven't had my deposit back yet but they are 8 hours behind us! I was annoyed that I had to pay $9.95 per day $49.75 for breakdown, I felt that it was needed for 2 females travelling along huge roads that sometimes were quite remote. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEVELAND, US - Reviewed by ILONKA - 05 August 2023
" On my final bill I have an item "Non Pkg Items" of 45.37$ with no explanation what this is for. Would be nice to know what this is for. "
" The pick up was a nightmare. Arrived 30min before pickup time. 20 customer in line already. Staff were not doing much at some point 3 staff were just shit chatting and not serving any customer...no info what was the problem. People in line were wondering if there were no cars available. After 2.5h I finally got my car. Pickup was at 7:30 pm after a long 24h flight but I finally got my car at around 10pm. What a nightmare. While I understand that there may be problems at a minimum people in line waiting for hrs should at least be informed what is causing the issue. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LYNDON - 03 August 2023
" Very efficient. Professional. Friendly. "
" Excellent. Well organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BENJAMIN - 03 August 2023
" The car was far smaller than was agreed, resulting in us having to pay for a taxi to take our luggage to our accommodation It made for uncomfortable journies - completely misold In addition one of the seat belts didn't work - so the car you provided was also unsafe "
" The car was far smaller than was agreed, resulting in us having to pay for a taxi to take our luggage to our accommodation It made for uncomfortable journies - completely misold In addition one of the seat belts didn't work - so the car you provided was also unsafe "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by WAYNE - 03 August 2023
" Was easy and rates were good "
" It was a terrible vehicle and not in the class ordered but I have received compensation from AVIS "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FORT WALTON, US - Reviewed by ALAN - 03 August 2023
" The staff at pick-up would not accept my Barclay Bank Debit/Credit card!!! I was unable to rent this car and this caused my family and grandkids a great amount of stress. We were then stuck at the VPS airport until we found an Uber. The desk clerk at VPS airport was most unhelpfull!! I spoke with Auto Europe by telephone who said they would raise an incident card on this but nothing heard??!! At the least we need a full refund and apology from Hertz. "
" See below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by TONY - 02 August 2023
" N/A "
" Was told by Dollar agent that we would only pay for days when on toll roads, that's not true, I've charged $300 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROB - 01 August 2023
" Prices are always my first concern when booking but I have used you for many years now and you have always have been very competitive with pricing so I look forward to using you again. "
" Staff very polite and extremely helpful. Had 4 different choices of hire car. What more could you ask for. Well done Alamo. Will most definitely be using you again. Thank you as well Auto Europe for a competitive price so we used Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RUSSELL - 01 August 2023
" car was good, fuel economy impressive. Not much paper work but otherwise efficient and friendly. "
" Friendly and efficient. Returning the car was simple "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ZOE - 01 August 2023
" Positive "
" Extremely long wait to pick up the car at LAX Once picked up , great service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by SIAN - 31 July 2023
" Booking a car was very misleading it needs to state that you are infact booking this very car as the Toyota 8 seater we booked after using all the filters to find a 7+ seater car. We were greeted with a small standard car. And this did not fit our party of 6. When we looked at the receipt it said Toyota 8 seater or available standard car. This was not made clear to us "
" We had a great experience with dollar very efficient and very helpful when our car reservation was not the car we had booked and also not the size car we had booked. We were mislead by auto Europe when booking the car. We were promised a 8 seater and we were given a small standard. Which didn't cater to our party size of 6 which included a baby with a car seat. Dollar were very helpful in helping us book another car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 31 July 2023
" Always the best deal, and with everything included that you need - Cannot recommend highly enough - 10+ "
" Dollar good value car was not in the best condition but perfectly good for our need - had a small issue at the counter as they did not recognize the Auto Europe voucher number but easily resolved. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by NEIL - 30 July 2023
" AutoEurope is great but I will never use Dollar again "
" The most dreadful experience renting a car ever. We had to wait 2 hours in a boiling hot car park for a car. After about an hour they said they didn't have our class (we have 4 kids and 6 bags for the 6 of us) and would we like to pay $150 a day more for a car or wait until they get our full size SUV ? In the end we had to take a car smaller than than the advertised car and squeeze the children and luggage into the car. To make matters even worse they also charged us £360 of extras we did sign up for including insurances we already have and the fuel option even though we had full to full and brought it back full. We are still waiting to get this sorted. This is totally fraudulent and if I don't have the money back on my card by the time I get back to the uk tomorrow and will report it as fraud to Amex. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ANTHONY - 30 July 2023
" Auto Europe seemed ok but dollar not. "
" I paid a little extra from standard SUV to get 'jeep grand Cherokee or similar' however I ended up with standard SUV, they almost laughed at me when I showed them the screenshot of the car I was hoping to get! I specifically said that I would return the car full but they added FPO (fuel purchase) without me realising and I have emailed them to get a refund of that but no reply. Can you do anything about the above 2 points? We waited in line for over an hour to get the car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ADRIAN - 30 July 2023
" All very good and would use again. Also Alamo car hire was pain free "
" One man on desk on arrival at orlando meant for half hour wait to be attended to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CHRIS - 29 July 2023
" I hired an Electric car which was fantastic to drive the only issue was trying to find a charging point that was not occupied, I found that at the Mall people plugged their car in and went off shopping and lunching all day so the chargers not available "
" Great service pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 28 July 2023
" Ok "
" 1 hr Q then car from Hertz! Dirty and poor quality. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by VINAY - 28 July 2023
" Please see case logged with your customer care team "
" Have logged with Customer care team "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by DENIS - 27 July 2023
" The car I got at 1st didn't even have a key so after loading car had to switch the vehicle then after retail I had to switch car 3 weeks into our holiday as a warning light came on. Shocking "
" Shocking.. Waited for over an hour in the Q just to get to the desk then all the guy did was try to sell me fuel, insurance and lots of other stuff I didn't require. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEVIN - 26 July 2023
" Terrible experience and I will avoid using dollar again in the future. "
" After travelling all day to get to LAX we had to wait over 2 hours in a queue at the Dollar pick up area before we received the vehicle. When we went outside to get the car, they didn't have the kind of car we paid for and could only offer us a pick up truck which was not what we wanted at all as we were in the city and parking it proved to be very difficult at times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by AYLA - 26 July 2023
" I'd like someone to reach out to me to resolve the money back on the contract please. "
" Unfortunately the car had mechanical issues and they couldn't bring me a new one so ended my co track 4 days before it ended and they said I need to contact you guys for money back for the days. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PAUL - 25 July 2023
" No problems with booking process. Pick up instructions etc we're straightforward and clear. "
" No major problem. Delay at pick up due to vehicle not being immediately ready (despite a booking with arrival time etc specified). Future use would be dependent on price. At present car hire in USA is overpriced. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPOKANE, US - Reviewed by ANDREW - 25 July 2023
" All good. "
" Excellent, professional experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 25 July 2023
" AutoEurope provided a good and responsive service, however I was unhappy with lack of cover for breakdown assistance which allowed Dollar to extort an unreasonable fee for this cover. "
" I was unhappy about sales approach to requiring me to purchase breakdown cover. This felt a) an obvious omission to what I had purchased from AutoEurope but b) also an unnecessary cost given the almost new nature of the car I was provided with. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONALD - 24 July 2023
" A very good experience when reserving the car with Autoeurope but not good at all with the rental desk at Orlando MCO, good at the rental location in Port Charlotte Fl, and a fair experience with the telesales staff when we have had to extend the car hire. "
" On arrival at Orlando MCO on 1st June we had to queue for two hours before getting the car, initially they did not include any extra drives and the car had no GPS which was included in our rental package. We eventually had to drive to Port Charlotte to have my wife's name added in order for her to be able to drive the car and we're told that they could not do anything about the GPS, My husband was taken i'll and it has been really difficult trying to get the directions to the different Doctors, Hospitals and Clinics that he has had to visit with no GPS. We have had to extend the rental hire twice up to now until our Medical Insurance deem h8m fit to fly. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 24 July 2023
" First of all I have been charged a lot of money for using tolls when we only went on the toll roads 3-4 times during the rental. I have asked for a breakdown of these charges. The car we received was not in a fit state for rental. It appeared that the car had previously been in an accident. The drivers door was out of alignment with the rest of the chassis, leading to the door being difficult to close. The car had clocked 49,000 plus miles but the engine felt flat and we only got 20mpg, bearing in mind the car was driven fairly conservatively. Really disappointed with this rental. "
" First of all I have been charged an excessive amount of money for using tolls when we only went on the toll roads 3-4 times during the rental. I have asked for a breakdown of these charges. The car we received was not in a fit state for rental. It appeared that the car had previously been in an accident. The drivers door was out of alignment with the rest of the chassis, leading to the door being difficult to close. The car had clocked 49,000 plus miles but the engine felt flat and we only got 20mpg, bearing in mind the car was driven fairly conservatively. Really disappointed with this rental. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by KEITH - 23 July 2023
" Return experience was good. Collection at Orlando was very hard work. People who booked with other companies got their car a lot quickerbb "
" Very slow desk to collect car in Orlando - queued for over 1.5 hours. Also irritating that car was at a different terminal. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by ADRIAN - 23 July 2023
" No criticisms of AutoEurope but Avis experience was poor so difficult to recommend overall. "
" Preselected car type (SUV) was not available at branch, and only options were minivan or pickup, neither of which were suitable. No help provided in explaining how the car operated (hybrid). Parking lot for drop off very difficult to park car in due to large size of minivan. Manager at drop off (Abbas) was very helpful, which is the reason we have not given Avis minimum scores. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 4
NEW ORLEANS, US - Reviewed by THOMAS - 23 July 2023
" Vehicle was not the same as the one we booked. I specifically wanted a Jeep but ended having a Hyundai. Vehicle was dirty inside. Queue at pick up took 1 hour and 20 minutes. "
" Vehicle was not the same as the one we booked. I specifically wanted a Jeep but ended having a Hyundai. Vehicle was dirty inside. Queue at pick up took 1 hour and 20 minutes. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by SHAUN - 21 July 2023
" Auto Europe very efficient and friendly. "
" All the guy wanted to so was upsell... ignored my spoken preferences and still tried to charge me for Toll Pass... tried to upsell and upgrade and would NOT Gove me a clear total cost for theism instead gave me separate amounts for upgrade, one way fee (already knew about), fuel buy on package (electric)... but when asked total end cost he only gave me like $30.... tried to bamboozler me, so he got no upsell... Was worst experience in years of getting Cars when I get a mix from you and from a direct supplier (Not Thrifty or Hertz!) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by IAIN - 21 July 2023
" See above "
" The lower scores are due to a slow desk at pick up and bodywork damage to newer vehicle which was obvious and not already noted on the vehicle records. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by ANTHONY - 19 July 2023
" Good choice of hire companies "
" Quick and Efficient check in "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by IAN - 18 July 2023
" Professional staff Value for money "
" Easy pick up and drop off Good quality car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CINCINNATI, US - Reviewed by GEOFFREY - 18 July 2023
" All round quality experience. Best prices, easy reservation system "
" Seamless service from pickup to drop off. Top quality service with drinks and food available at pickup to enhance the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 17 July 2023
" Price I paid was really expensive - but not as bad as other companies. "
" I don't know if they have the wrong email as I haven't received anything from them. Unfortunately I left my hire docs in the glove box. Tiny ding on just about every panel . 30,000 miles on clock HOWEVER it was a great and remarkably efficient hybrid - I gave it back with almost 1/2 tank of gas! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by ANDREW - 17 July 2023
" Effortless stress free car hire and lovely clean vehicle. "
" Just like to say that we collected our vehicle and dropped it off from a gentleman called Bob in the rental car park at Melbourne airport Florida and he was the most pleasant/helpful man you could hope to encounter. He delivered excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by RICHARD - 16 July 2023
" As above. "
" The first time I can honestly say that there was no fault in the process of hiring a car, from pick up to leaving the the car I could not find anything to object to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 14 July 2023
" Really, really disappointing experience from auto europe (misleading about GPS in vehicles and included as part of the price. Really disappointing experience from Thrifty from check in to departing the terminal. Staff not helpful and hid behind the rental agreement resulting in a very poor customer experience. "
" 3 hour experience from checking in to get the car out of the terminal. GPS paid for in advance then was threatened to be charged with an upgrade fee to get a vehicle that had GPS (rental agreement stated that GPS was included). Ended up getting a vehicle without GPS. Will make a claim against for refund for this. Got vehicle loaded up with luggage and attempted to leave the terminal, but was informed on exit that vehicle provided and available for rental was in fact unlicensed. Had to select another vehicle and unload and reload luggage and exit the terminal. An absolute shambles. Thrifty staff generally very unhelpful. Will be providing more detail when complaint raised and claim for GPS paid for not provided. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANTHONY - 14 July 2023
" Great car, great price, great drop. The pick counter service at LAX was atrocious. "
" 2.5 hour line to pick the car up. ONE person on the desk at LAX! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 14 July 2023
" Very poor experience with greedy Thrifty, obviously oversold their stock. A lot of very unhappy people in the queue and scattered around the floor which created an unpleasant atmosphere. You would have thought they would at least of handed water out. "
" On arrival at San Francisco airport 30 min before booked collection time we were met with huge queues. We had to queue for 90 mins only to be told they had no cars (unless we wanted an electric vehicle which would cost us £300 extra) and we would have to wait another 90 mins for one to turn up. Very little information from staff, our initial agent being quite rude. No where to sit and wait apart from the floor. The car was booked for 11:00, we didn't get into the car until 14:30 which messed our days up. When I asked could I return it back 3 hours later so I had full days of rental I was told no, I would be charge for an extra day. Car had a few minor marks & scuffs which we weren't told of and no one in the garage from Thrifty to report this too. Very poor customer service Thrifty "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOSTON, US - Reviewed by COLIN - 14 July 2023
" Such poor customer service while waiting hours in a queue to pick up the car! Not the right way to treat customers. "
" Had to wait over 2 hours to pick up car! Mentioned key fob battery needed replacement and they couldn't care less. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MICHAEL - 14 July 2023
" Very happy with experience "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STUART - 14 July 2023
" Excellent "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 14 July 2023
" In the end the car was fine. Drop off was fine. "
" Stood in the queue. There were 18 of us waiting in the queue. It took 2 hours to get to the front of the queue. There were too few staff on the Dollar desks and after a long flight and with the prospect of a 3 hour drive, waiting in a queue to get the keys was not appreciated. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by YORICK - 13 July 2023
" Although the fault is not with Auto-Europe, I would be hesitant to use them again unless there is a response to this feedback. "
" On the morning of our rental, at the counter we were offered an upgrade to a 'T' model for an extra $65. When we went to collect our car, it was not ready. The attendant told us to wait by the benches there. We had to wait 2 hours during which the attendant did not provide any information about when our car would be ready, was extremely rude & dismissive and would walk away or start using her mobile phone whenever we approached her. We had to return to the check in counter three times but were told to wait for the manager (Raven) who eventually appeared. She pointed to 2 cars we could use that were just sitting in the parking area. On leaving, our choice was queried and the manager had to be called again to confirm we could use the car. We checked in at 08:44 and left at 10:41 and so lost 2hours of our day rental. The customer service was appalling and the worst we've ever experienced. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 12 July 2023
" worked very smooth,thanks "
" could do with knowing the extra costs you have charged on return please understand the toll costs but breakdown would be good. cannot open what you have sent guessing now back in uk it wont open "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOSEPH - 11 July 2023
" Auto Europe great as always - exceptional value and really helpful when you contact them, just really poor with the rental company in Boston "
" Took 4 hours to collect the car - utter chaos, under staffed and no organisation whatsoever, will actively avoid using thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by STEVEN - 11 July 2023
" See above. I could not recommend Dollar to a friend given my experience of being given an unreliable (old) car "
" The car would not start when I was 5 miles from where I was staying. I spent a long time getting through (in the heat of the day) to customer services who said I would have a 60-90 min wait. When I called back after 45mins my conversation had not been registered and I was told the ETA was another 60 mins. A passing electrician disconnected and reconnected the battery, rebooting the car's computer, and it started. I called Dollar to stand down the recovery. I felt that I could have been stranded for hours if the car hadn't started. I was offered a replacement car and the nearest Dollar was in Melbourne, a 40 minute drive away. I was told by customer services that I could go there. Fortunately, I called the Melbourne Dollar and they advised that they could not change the car because they are independent and that I would have to return it to Orlando Int., two hours away from where I was staying. I didn't do this but was forever nervous about whether the car would start(I knew how to fix it if it didnt). The car was old 2018 and had 52000 miles on the odometer. I felt severely let down by Dollar who left me anxious about driving their car for 10 days of my vacation "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PORTLAND ME, US - Reviewed by RYAN - 10 July 2023
" I made a booking error and AutoEurope were nice enough to grant me an almost-50% refund as the booking was no longer used, on the same day "
" I made a booking error and AutoEurope were nice enough to grant me an almost-50% refund as the booking was no longer used, on the same day "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by GEOFFREY - 10 July 2023
" Dropping the car off at Boston airport was a nightmare and very stressful, and I also had the worry about the toll roads because I wasnt informed about toll roads and payments. I think as a British driver I should have been made aware of the toll system, or if the car was fitted with a transponder. "
" Picked up the car and all seemed ok but when I got to the car I noticed wheel damage and plastic trim on the front hanging off, also the back of the car on the drivers side had a dent in the body work, told staff in the garage and they were not bothered and just told me to take a picture, I took a movie of the whole of the car just to prove that damage was already there. tried to go back to the desk but there was lots of people in the line. On my trip I noticed toll equpment on the roads, I was'nt made awear of this I should have because this is my first time renting a car in the USA but nobody mensioned it. When I dropped off the car I was suppose to refill the fuel tank, but on the day in Boston the police had blocked the roads and I was unable to refill the car, it only had a quarter of a tank left, made it back to the Budget drop off running late because of all the traffic jams, explained to the drop off girl and she said because of the traffic no problem and asked a member of staff to drive us to terminal E so we could catch our flight to London. I hope that I don't get fines because of situation out of my control. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by ANDREW - 10 July 2023
" Dreadful. As above "
" I registered and provided all my details - driving licence, credit card etc - and was the told that there would be a wait for the car and there were 8 customers ahead of me. I began to chat with some of the customers waiting there only to discover that some had been waiting for over 3 hours for their car! The staff were unable to provide any timing on delivery of my car. I could not wait, so I went to Budget rent a car, and rented from them instead. I am over 50 years ole and I have never experienced this before. How can Thrifty confirm availability of a car, and then make you wait many hours for it. This is unacceptable and I request a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by MARTIN - 10 July 2023
" Great thanks will use you again "
" Clean car counter staff very good only thing I thought the milage was high but no problems would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JONATHAN - 10 July 2023
" Still have to understand why Auto Europe price differed from Sixt price "
" At this stage, I'm not even sure the billing is correct. That aside, queue for the JFK pickup was terribly slow, over an hour. They put extra staff on, but too late for us. Then I had a problem paying due to my bank. They were v good about that, well done. Car was too old and a bit rough, smaller than expected, a Nissan Kicks when I expected a saloon family car. No acceleration uphill or when full. 45,000 miles on clock is too many. Drop off service was excellent. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CHARLOTTE, US - Reviewed by MICHAEL - 10 July 2023
" I have written to Auto Europe twice but have not had a reply yet. As Dollar were unable to meet the reservation, at minimum I would expect a partial refund as I did not receive what I paid for. "
" Although staff very friendly they were unable to meet the Auto Europe reservation. Despite reserving & paying up front for a mid size SUV, Dollar ran out of cars of that class and above. The only SUV available was compact Chevrolet Trax SUV which could not accommodate the two cases in the trunk/boot - had to carry the remainder luggage across the rear seat. Very disappointed, the 600 mile road trip was not as comfortable as I had planned, I reserved a Hyundai Tuscan equivalent but was forced to accept a compact car. Lucky only two of us with luggage, if I took the family I would need to rebook with another hire company at the airport. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by ALAN - 10 July 2023
" I've always found Auto Europe easy to use, great customer service when needed and have been a customer for many years. Highly recommend the site! "
" Pick up experience was poor! Waited for 20 mins for bus from terminal and that had to queue for 50 mins to collect car, longest in the car rental building. You would assume given Dollar knew that they had that many arrivals coming in the would staff for it correctly, 2 people (occasionally with a third member helping) isn't enough. Staff were friendly but after a long haul flight that amount of waiting time was totally unacceptable. Drop off was excellent and car was relatively new and in good condition so that was a plus point. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by COLIN - 10 July 2023
" WILL USE AGAIN "
" DAWN WAS EXCELLENT ON RECEPTION "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MUHAMMAD - 10 July 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by TIMOTHY - 09 July 2023
" seamless "
" easy return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 05 July 2023
" Easy to book and manage online. "
" Counter staff rude - did not recognise paper UK licence and tried to sell insurance despite evidence that booking was fully inclusive of insurance. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by GARRETT - 05 July 2023
" Excellent "
" getting the vehicle was quick and easy and there was no hard sell for any additional insurances! The car provided was brand new and met my expectations. I would recommend Dollar following my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ADRIAN - 05 July 2023
" off plane and on road in 30 minutes... shows how efficient Budget desk was! Excellent thanks you "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by NEIL - 04 July 2023
" See above "
" I prepaid but they added extras without asking or explaining "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
CHARLESTON SC, US - Reviewed by RICHARD - 04 July 2023
" All worked very well. Thanks "
" All exceptionally smooth. Helpful at the desk on arrival and no queue. Turned out to have a choice of vehicle. Vehicle was in great condition. No quibble upon return. No one tried to sell me any 'extras' which is much appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 03 July 2023
" easy to use site with good prices "
" really good at pick up, no delays or add on sales "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 01 July 2023
" easy pick up and drop off "
" great pick up point in terminal c and easy to get out of "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JOSEPH - 30 June 2023
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by SHAUN - 30 June 2023
" This is the 1st time I have used auto europe and from booking to picking the car up I was well informed and kept upto date with the rental would recommend and use again "
" I have used dollar previously and they have always been professional OK they always try to sell extras but you dont have to take them but I have always had a good experience obviously it has always been at Charlotte airport NC "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by RAYMOND B - 29 June 2023
" would say give you a try i will be back "
" this was the easiest and fasted pick up of a car i have had in the usa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 29 June 2023
" dont explain hidden random costs "
" got another invoice from them similar in value to the one I paid auto Europe with a totally meaningless invoice that explains nothing "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JOHN - 29 June 2023
" Value for Money "
" Quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 28 June 2023
" Straight forward and efficient service. "
" Quick in and out at Orlando term 3. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEPHEN - 28 June 2023
" we had a bad tyre blowout sixt sent a new car out as fast as they could very good service "
" easy collection great staff fast service clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 28 June 2023
" Car needed hoovering it was dirty. The screen wash reservoir was empty as well. "
" Car was pretty dirty. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 27 June 2023
" Dollar? "
" Huge queue to collect car. Had to wait an hour to get to desk. Told that xx at was unavailable and would need to wait another hour until they got one. Told the company had made the hires too cheap so too many people and not enough cars. Couldn't care less attitude from staff member. Not what you want after a ten hour flight with a six year old. Car eventually obtained via Hertz and isn't been cleaned. Told I needed premium recovery otherwise I'd get a bill if at least 600 dollars if I got a puncture. Dreadful experience. Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARK - 27 June 2023
" Easy booking, clear communication, made some last minute changes with no issues. "
" Literally couldn't have been a simpler process. No hard sell on insurance, car ready and waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 25 June 2023
" Very good car hire company and highly recommended. "
" Very efficient picking up car at airport. I was impressed with the Toyota hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GIUSEPPE - 25 June 2023
" Very good cars and great experience "
" Counter staff could be a bit more customer service oriented "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by ADAM - 25 June 2023
" I've used AutoEurope a number of times and find the search, booking process and prices good. "
" Terrible experience with Budget. Collected car and drove a few miles and a warning light appeared linked to tyre pressure. There was a nail in the tyre. I drove back to the Budget office to be told they couldn't arrange for a repair, didn't have a replacement car and that my only option was to drive it to Orlando International Airport. I won't go into the awful experience at the airport but I still don't understand why a company the size of Budget don't have partner tyre repair companies where you can drive to to have tyres repaired. I've hired many cars over the years but this was an absolutely terrible experience. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TAMPA, US - Reviewed by WILLIAM - 24 June 2023
" Really poor customer service and rental cars. I will use Alamo next time "
" I recently hired a car with Dollar and the experience was dreadful so I provided constructive feedback. The reply stated that you were sorry for the bad experience and that you would try to improve. I therefore rebooked with thrifty and I wish I had not bothered. The rental cost was over $1200 for 4 weeks rental and the dodge journey suv was in poor condition and had 54000 miles on the dial. It was dented and scratched and the rear view camera was broken. The oil service light was on and the steering was veering to one side. There was no other choice of car in the medium suv class and cars of this age should not be offered to customers. The car interior was dirty and had not been valeted. I will never use your group of companies again as you charge a high price for a poor quality car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DENVER, US - Reviewed by ELTON - 24 June 2023
" AutoEurope gave me a great choice of vehicles prior to booking, at very fair prices. The paperwork was sent quickly and the whole process worked flawlessly. I did have need to contact AutoEurope after booking but before collecting the rental and the customer service representative was first class and very assuring. I can highly recommend and look forward to returned business with you. "
" Arrived at the rental depot and waited circa 10 minutes for service. Was given the options to buy additional insurances but no hard sell as I had already purchased from AutoEurope. Was given a voucher to take outside and advised to tell the yard guys to get me a low mileage vehicle as it was a monthly rental. The yard guys were exceptional and gave me a choice of vehicles ... was advised the paperwork would be sent to me via email. Decided on a vehicle and was away in probably 10 minutes. The only negative was the paperwork came through for a totally different vehicle ... but I emailed budget and they told me not to worry about it, so I didn't! Car drop off was also quick, easy and the paperwork was correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by BARJINDER - 23 June 2023
" grate "
" grate customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by GARY - 23 June 2023
" Usually have no problem getting a vehicle in the class that I booked but on this occasion I was unlucky. I realise Thrifty was the problem and not Autoeurope. "
" Reserved a luxury class car but none available. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by IAN - 23 June 2023
" Have used auto europe many times and always found them reliable "
" Unfortunately our booking was close to Mother's day in the US and consequently we had to queue for the check-in desk and then had to wait until a car became available. Car was OK but had a couple of intermittent faults. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANTA BARBARA, US - Reviewed by GORDON - 22 June 2023
" I would recommend as overall, good experience. "
" Overall the experience was very good. Your staff in Santa Barbara airport were lovely and really helpful when we needed a bigger car. The staff at LAX weren't quite so helpful but I understand I did the wrong thing so not their fault. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 22 June 2023
" easy to deal with. "
" all good. very easy process and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 21 June 2023
" Simple, competitive and fair. Also hassle free which is a huge bonus when renting a car. "
" The member of staff at the rental desk seemed a little unsure regarding the GPS which had been included in the hire rate. He spent a little time wandering at the back of the desk with a variety of instruments in his hand unsure if these were GPS and if he should give me one. This was sorted out quickly and the girl in the garage had no trouble locating an appropriate car with GPS. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by STEVEN - 21 June 2023
" Staff very helpful from the desk to pick up and drop off "
" Herman was fabulous at Nashville airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by NEIL - 21 June 2023
" OK "
" Didn't get the car i booked i got the "or similar" Which was fine just not what i wanted. Rear wiper was missing, didn't notice until the second day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by RICHARD - 21 June 2023
" We were absolutely blindsided by Thrifty. We thought everything went really well but then at the end of the rental we were charged an additional $350USD for "roadside assistance" which apparently had been added on to our rental agreement without our knowledge?? I cannot believe they did this and now we are hugely out of pocket and Thrifty are not responding to any of my emails. We are really upset and feel like we have been really ripped off, I don't understand how they can do this. "
" We were absolutely blindsided by Thrifty. We thought everything went really well but then at the end of the rental we were charged an additional $350USD for "roadside assistance" which apparently had been added on to our rental agreement without our knowledge?? I cannot believe they did this and now we are hugely out of pocket and Thrifty are not responding to any of my emails. We are really upset and feel like we have been really ripped off, I don't understand how they can do this. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARTIN - 20 June 2023
" We have an ongoing and as yet unresolved issue in that the rental voucher stated that the agreement included the first full tank of fuel but dollar rejected this "
" The agent was rude and would not fully explain the Ez pass situation and charges. Initial car had a cracked windscreen so have to change to another which did the job. Dollar refused to look at my rental booking documents saying that they go by the screen, so that meant a dispute over them not honouring the first tank of fuel included as per booking "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANTHONY - 20 June 2023
" Will only use Auto Europe, simple as that! "
" So much better than others i have booked with. Easy, friendly service and a much better can than with other rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by STEPHEN - 19 June 2023
" Easy to use website and very competitive rates. Payment is taken at time of booking so you know exactly how much you are paying and don't have to worry about paying at the desk like some other sites. "
" Fast and efficient. Friendly and helpful staff. Very satisfied with experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GARY - 19 June 2023
" Auto Europe communication and pricing was fine. "
" I reserved and paid for a convertible mustang which they confirmed at the counter. When I went out to the parking lot, they didn't have any, and offered me a Chrysler 300. Are you joking? After waiting 1/2 hour, they came up with a mustang. The rear windows wouldn't close without pulling them up by hand and the front wheels vibrated at 60 mph. My teeth were rattled by the time I dropped it off. Car had 35,000 miles on it and was well used. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEPHEN - 18 June 2023
" Competitive pricing by Auto Europe "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENO, US - Reviewed by ANTHONY - 18 June 2023
" Auto Europe no issues "
" Expensive car seat, slow service at counter, and car not near ready. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by MICHAEL - 17 June 2023
" All went smoothly and efficiently "
" Happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 17 June 2023
" Never again, I have rented many times with other providers and never had an issue, I sensed something not right at pickup counter , I was right to be concerned, they should not be allowed to operate this way, they gave us a second car we had them check and there were many dings not on the list they gave me , so I would have been charged for them too had I not had them check it, that's the corrupt way they operate and need shutting down, they give you a list of damage that is not true as there is much more...beware "
" Bad condition cars to start and since arriving home they have took the 200 dollars without explanation, we had it checked by staff after returning the first car in our own time back to the airport because of a faulty window, second car wasn't t valeted but we took it anyway. We know there was no more damage to the car when we returned and we have had no explanation why they have kept our money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ANTHONY - 17 June 2023
" Apart from the really long wait at the counter, the rest was fine. There was/is confusion over how the sun pass system works. Not really sure what would be charged as you pass a toll to get out of the airport "
" At the pick up counter there was only one agent at the desk , with a queue of around 15 people or more . Three others arrived later but it took around 1.5 hours to collect the vehicle "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GEORGE - 17 June 2023
" Good service "
" Great service and price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by WENBO - 16 June 2023
" na "
" na "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by ROBERT - 16 June 2023
" Your premium cover package was a bargain compared to the amount the companies try to charge at the airport. Maybe try to add in a cheap GPS option as 16 dollars a day is more than the cost of purchasing a sat nav. "
" Vehicle had an oil light issue which could have been very serious but being 70 miles from the airport with no contact information I had to chance it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by IAN - 16 June 2023
" Disappointing... "
" The car was very small, we had to put two seats down to fit our luggage. Was expecting suv and got the equivalent of a micra. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 16 June 2023
" Very clear instructions and sense of confidence in having purchased what we needed. "
" Very efficient. The counter staff did try to sell us "Added insurance" even though we had already bought ldw. This does seem to have replaced, "we can let you have a deal on a bigger car." As up sell of choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JIM - 16 June 2023
" Every thing great except guy at desk to interested in talking to coworkers "
" Guy at desk didn't seem interested "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHEILA - 15 June 2023
" Easy to book trustworthy easy to change or cancel booking "
" Very easy and more cost effective than booking direct as all insurances included with auto Europe. Cost was more than competitors headline rate, but cars were not available at the prices advertised. I feel I can trust Alamo although more expensive. Only thing didn't like was having to pay 7 day rate when I wanted car for only 6 days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 15 June 2023
" Easy booking process "
" Unfriendly staff at counter Car had loads of marks and scratches Wouldn't check car over on return "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by IAN - 15 June 2023
" The car itself was very good, clean and fairly new. Everything Auto Europe arranged was very good.bI would not hire with Hertz again "
" The counter staff, at the drop off point in Denver were not at all helpful. I asked if they could phone a taxi for us to go to Denver airport and they refused. Luckily there was another woman customer, who was local, picking up a car, and she phoned a taxi company for us and waited until the taxi arrived. If she had not been there, we had no way to get to the airport "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 14 June 2023
" Great setvice "
" Excellent vehicle, good advice from counter manager on toll charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DAVID - 13 June 2023
" Easy pickup. And drop staff great "
" Great as usual. And your selves good job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 13 June 2023
" I always use Auto Europe, I like their system and they have always given e good service "
" I booked a luxury car but they did not have any so I waited for 35 mins till they brought one, having loaded up I was not allowed to drive through the gate because the plate was illegal, I was given an SUV but that also was illegal so another SUV, I dislike SUVs, The whole process took one and a half hours "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by JOHN - 12 June 2023
" I wait to see how Autoeurope will recompense me for AVIS's poor service "
" AVIS at LAS did not supply the SUV I had contracted for with Autoeurope. Apparently, they had no SUVs at LAS not did they have any at AVISFlagstaff. The upshot was that without high wheel base vehicle we were unable to visit a number of the National Parks site on our schedule. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SAMUEL - 12 June 2023
" great experience "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GEORGE - 12 June 2023
" Very good overall I have already recommended to a colleague "
" quick and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW - 12 June 2023
" Had a great car, no problem at collection "
" Alamo we're great, let me pick my own car out of a line of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHARLES - 12 June 2023
" Good. "
" Totally easy, and good value for money. Car pickup and dropoff was actually Hertz (now same company). Counter service efficient. Yes, they offer expensive extra insurance. but it's easy to say no. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ITZHAK - 11 June 2023
" First I took a car in a very bad shape. With no problem at all alamo send me to the closest location and gave me a much better car. "
" First I took a car in a very bad shape. With no problem at all alamo send me to the closest location and gave me a much better car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by ANTHONY - 10 June 2023
" Have used them before and usually provide what is needed "
" Had a wait of 2 hours when picking up car. No one there to check car in - then took £20 off credit card with no explanation "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by THOMAS - 09 June 2023
" Not only am I very disappointed with Dollar but Auto Europe also who I emailed on Tuesday 6/6 registering my complaint which they did not even acknowledge. I really think I should be refunded my car hire fee or given a voucher for my return on June 19 I await your reply. "
" After a very long day being on flights for 10-11 hours I went to the rental car desk where there was a very long line of people to collect their rental cars and only 2 agents on the desk. After 2-3 people had been dealt with the female got up , took her coat and left only 1 agent to deal with the line of people that had got longer. I had an elderly man who was exhausted in my party and after I had waited for approximately 80 minutes I left in disgust and had to get a taxi which cost 80 dollars to get us to our destination. I was totally disappointed in the service from Dollar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by RONALD - 08 June 2023
" No problems with auto Europe. I will use again "
" We had the full insurance cover and when at the desk getting a car, he tried to sell us more insurance. I declined. Choice of car very limited "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AUSTIN, US - Reviewed by DOUGLAS - 08 June 2023
" As above - a good experience "
" Everything went well. Only (small) issue was that the washer fluid was low and it kept warning about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GARY - 06 June 2023
" Auto Europe service fine but there should be some warning about length of time to obtain cars with certain companies. By example the same building had Hertz who had no queues whatsoever yet I had a 4 hour wait. "
" We had a 4 hour queue to get to counter at thrifty lax. This was after an 11 hour flight. Car was not in grade booked and had 58,000 miles on clock. Would never use Thrifty again. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MELBOURNE FL, US - Reviewed by JAMES - 05 June 2023
" The wait to pick up the car is ridiculous "
" Poor customer service to busy trying to sell me insurance I already had "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
TAMPA, US - Reviewed by DAVID - 05 June 2023
" As above, could be much better "
" When initially booking my vehicle I looked for one with an additional driver free, however on checking in at Tampa this appears not to be the case which cost an additional £13.50 per day, not an inconsiderable sum. I had also booked a Jeep Grand Cherokee due to the fact that we had four adults and four sets of clubs suitcases etc to accommodate. However on checking in we were given no option that an Chevrolet Equiniti which was much smaller, so not overly impressed with that. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOSEPH - 05 June 2023
" Website easy to use, great inclusive rate with all insurances included "
" No queue at pick-up. Very nice car, great rate. Staff very welcoming on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by VINCENT - 05 June 2023
" Jeep was in great condition. Location of Alamo great. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by RUTH - 05 June 2023
" Comparison of different car types across different service providers was very clear and appreciated. "
" This is the second time we've booked with Hertz at SeaTac Airport and both times have been great. Smooth and quick - exactly what you want after a long flight! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 04 June 2023
" Although the Auto Europe side of the rental was reasonably efficient it all went downhill on arrival with poor and unwelcoming Dollar staff and indifferent attitude to customers. Poor quality of vehicles which were old, tired and high milers. Returning the vehicle equally dismissive as no one attended to us and we were told just to leave. Never again with Dollar. "
" Waited over an hour and half in the queue to get to the Dollar desk at the airport; everyone in the queue complained about the lack of counter staff - only two in attendance. All other car rental desks had no queues. When eventually seen at the desk we were greeted by abrupt staff whose only purpose was to frighten us into buying additional insurance. Gave them my email and telephone details to receive confirmation of the rental but none received. On picking up the vehicle although having pre paid a full tank of fuel the fuel gauge showed around three quarters. On returning the vehicle prior to flight home there was no one at the depot to see us. Had to go to seek out someone. Eventually a member of staff appeared and told us to leave the keys in the ignition and go to flight check in. On asking if it was possible to check the vehicle with us in attendance we were told again to leave and that they would check it later. Hardly a stress free and smooth experience - one we never wish to repeat and will never use Dollar again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by STEPHEN - 02 June 2023
" All great a very positive experience. "
" All great a very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by KERRY - 02 June 2023
" Auto Europe are OK generally. "
" Awful. It took 1.5 hours just to get to the counter to collect our keys. Huge queue with few agents. Locating the car was confusing as we were told to take any group B car, but with no guidance. We then had to queue again for another half hour to leave the car hire centre as they wanted to photograph the car and check my driving licence. Car return was functional but with no explanation as to what to do. Very confusing. We were finally helped by Talea who was ver good. It's a completely useless and inefficient system at Atlanta and I will not use Thrifty again unless it's the only option. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TAMPA, US - Reviewed by JOHN - 02 June 2023
" Drop off was incredibly easy and i was amazed how smooth the process was. "
" The car didn't have sat nav and it was little challenging to arrange although did get there in the end. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 02 June 2023
" Sorry not happy to comment on Auto Europe because of our poor experience with Thrifty. "
" The car we were given on arrival after over an hour wait was 4 years old, very basic and noisy, after a week the wheel noise got worse and the car felt unsafe so we phoned Thrifty and was told to take the car back to the airport for a replacement which was over an hour away from where we were staying. the second car was much better quality but there was an oil warning light on which I mentioned to one of the staff but was told the car was ok to drive and to phone if any problems! What really annoyed me was I realized on the way back to our apartment that I had left my mobile phone in the first car, we turned around and went back to Thrifty to be told they didn't know where the car was and to contact there lost property department. My phone did eventually turn up 2 days later but the whole experience was stressful and several hours out of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NEWARK NJ, US - Reviewed by ENDA - 02 June 2023
" It's the second time I have used AE . Both experiences have been great. Both online and enquiry made over the phone "
" Avis put 120 dollars on the bill for liability insurance. I did not notice this after the long flight and it is my responsibility. I had told them the EPASS was the only extra I wanted. I will not let this happen again "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by TIMOTHY - 31 May 2023
" Very good. "
" Great service, efficient check in & drop off. Car had 66,000 on clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRANT - 31 May 2023
" N/A "
" Staff at drop off very quick, efficient and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 30 May 2023
" Lovely car provided but could have been a bit cleaner in the cabin. "
" Bit of a hard sell from the member of staff at counter but experienced in what to expect and stood my ground. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by ALAN - 30 May 2023
" easy website with good options "
" Pleasant staff. Car was a bit older so had a few bumps and marks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANDREW - 30 May 2023
" Happy with Auto Europe.. not so happy with Avis "
" On arriving is LAX the lady at the Avis counter was initially friendly, but added some charges for airport fees, which when I got home and checked agreement, I'd already paid for this. So there was £26.57 extras I shouldn't have paid. There was a lot of pressure to add extras at the counter. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by CAROL - 30 May 2023
" Overall good "
" Nice car, had been washed but obviously dried in the sun as there was watermarks all over which made it difficult to see out of the windscreen and back window. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by KEITH - 30 May 2023
" Can't find fault, easy booking through Auto- Europe, good communication throughout, value for money. "
" Excellent from start to finish, friendly and courteous staff. Choice of car , opted for Toyota Camry very high spec . Very happy, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TREVOR - 30 May 2023
" 2nd time we have used auto Europe in USA very competitive and very helpful staff over the phone price comparison is very good "
" Very impressed easy pick up and drop off lovely car plenty of room and car seats supplied for children ages 5 and 7 of excellent quality . Very friendly and helpful staff at Alamo Mark at pick up and Trevor at drop off both at Orlando international airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLLEEN - 30 May 2023
" I will try to avoid Dollar in the future if possible. "
" They gave us a 5 year old car with over 50k miles on it. We experienced mechanical issues and had to swap out the car within an hour of picking it up. It took us about 90 minutes to sort out which was rather annoying as it felt like 2am for us after flying over from the UK to SFO. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by CLIVE - 29 May 2023
" Auto Europe very good, lovely car. Just Sixt orlando counter very haphazard and poor admin. "
" Wrong name entered despite having driving licence, so contracr incorrect. Wrong email taken down, so never got rental agreement. Still chasing for final invoice so no idea what sixt are going to charge to credit card "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MICHAEL - 28 May 2023
" Very good "
" Took a little too long to get vehicle when it was not that busy but this was due to finding a car which was full of fuel and comfortable. Outcome was good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by GEOFFREY - 28 May 2023
" See comments above "
" This is a summary of my complaint. Alamo Complaint Case No: 42162612: Date Raised 20 May 2023. 1. My poor Alamo experience started when I reminded the front desk that our reservation included a payment supplement for a GPS, but the agent said none of the cars had a GPS and they had no stand-alone units. I insisted that the GPS was essential and the Manager agreed for Alamo to provide a free car upgrade. Why did Alamo accept my reservation in the knowledge that no GPS was available for my category of car? 2. When my credit card was swiped they said the card was "blocked" and could not be processed. I asked if I could pay cash but was told this was not possible. I then asked to use the agent's telephone to call my credit card provider (my cell phone could not get a signal) but the agent said they did not have a telephone. However I manage to provide another credit card that was operational in the US. 3. I paid an additional supplement for a Toll Pass. But later that day the Toll Pass stopped working with me passing through toll booths displaying "Call Svr Ctr". I then stopped at a manual cash booth and the attendant said I should contact Alamo (I paid in in cash). 4. That same day being concerned and not wanting to incur any toll fines or charges I attempted to telephone Alamo @ Philadelphia Airport without success on 3 occasions without success as the agents "were busy assisting others customers". Considering the message says agents are available 24 hours this was a very poor service. 5. The next day the Toll Pass continued not to work. I then telephoned "Roadside Assist" but was told they could not help as the problem could only be correctly by Philadelphia. I again attempted to telephone Alamo @ Philadelphia Airport without success on 5 occasions each time heard the same message 6. The following day again I a telephoned Alamo @ Philadelphia Airport without success on 3 occasions to hear the same "We apologise for the short delay, all representatives are assisting others customers ...." message. I then telephone Alamo Customer Services who raised my complaint. I told the agent that I would not be responsible for any toll charges, fines or administration costs resulting from the faulty toll pass. The agent assured me that all charges would be the responsibility of Alamo. 7. Failing to see what else I could do I telephoned the number on the back of the toll pass (only open Monday to Friday 09:00 to 17:00) and expressed my concern to the agent who also confirmed I would not be responsible for any charges with the faulty toll pass because this was provided by Alamo and Alamo are responsible for its correct operation. 8. On returning the car to Philadelphia Airport I spoke with the Manager who confirmed it was not possible to telephone directly with Alamo @ Philadelphia Airport because they did not have telephone access. I was refunded with $90.83 which was the extra payment made at vehicle collection. 9. The rental experience for myself and my wife was very stressful and upsetting which ruined our vacation. Further, how can Alamo accept a contract for a rental to include a GPS when the car reserved does not have a GPS and stand-alone units are not available? I requested Alamo provide a further 50% refund of the vehicle rental cost (in addition to the $90.83 and not in the form of an Alamo account credit) as I consider this both fair and reasonable which in some small way to compensate us for our stressful and time consuming effort to correct the problems caused by Alamo. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 27 May 2023
" Vey good rental rate from Auto Europe. Will use this company again. "
" Rental Agent friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEPHEN - 27 May 2023
" It was ok "
" Car was washed but not leathered. hence it was wet and as soon as I drove out from Vegas in the dust the black car looked filthy. Although the inside was clean the rear of the SUV was not cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JAMES - 27 May 2023
" Website was easy to use, and prices seemed very competitive. Communication was clear. "
" Checking in was simple. We were offered a no-cost upgrade on arrival and a choice of cars. Car was immaculately clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 26 May 2023
" Only about three FCAR to choose from "
" Orlando terminal C is a shambles "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GEORGE - 26 May 2023
" Same as above "
" The staff were very helpful and friendly I asked for extra cover and they sorted it no pressure selling, I've used Alamo last year at this airport Melbourne FL first Class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DEBORAH - 26 May 2023
" Great customer service and value for money. Used Auto Europe several times before and will continue to do so. "
" Much better condition of vehicles than at many other car rental companies at this site. Large selection of vehicles to choose from. No queue at counter, walked straight up and dealt with immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARTIN - 26 May 2023
" I use Auto Europe a lot and I am always pleased with their flexibility and how easy it is to amend bookings on their web site. I don't see any reason to try other sites. The only thing I can't seem to do easily through Auto Europe is specify a specific model of car (say a Jeep Wrangler), just the type. This is an extremely minor niggle compared to how well Auto Europe have looked after me over the years. "
" Always like dealing with Alamo at Orlando, works very well with Auto Europe and they have a good choice of cars. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 26 May 2023
" Good "
" Only had half a tank of gas when I picked it up informed the supervisor and was told that I would be charged for only half a tank. On return I was told that there would be no charge for gas but I have now been charged for a full tank "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MIAMI, US - Reviewed by JEREMY - 25 May 2023
" See above "
" Was told car wasn't available and that I could either wait two plus hours or pay extra money for an upgrade. Feel like I was scammed. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEVIN - 24 May 2023
" Auto Europe and the staff at Melbourne are great but the cars at Melbourne are not as good as other airports in Florida as you have no choice. "
" At Melbourne International Airport you are not given a choice of cars you just get a bay number, this is the second time I have had cars that have been quite badly scratched and not very clean I also paid for a tank of gas and when I got in it was only 3/4 full which was sorted after a email to Alamo. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by PETER - 24 May 2023
" The car was dirty, sand all over and in the boot, stunck of smoke, car not clean and scratches all over the body Never had this before, "
" On picking up the car, I had to explain that I was fully covered, but the member of staff made me feel that I wasn't. kept going on about if I broke down I wasn't and would have to pay, showed him the voucher told him again I was so it was a bit of a stand off. Didn't like the experience "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by CARL - 24 May 2023
" Buy a Sunpass monitor for your windscreen make a account easy and not pay extra $ per day for the way the Rental company wants to charge you "
" Dollar charge you pair day for the sun pass toll at almost $14.00 that's expensive not like the other rental companies bill you at the end of your rental term and only for when you go through a toll not every day then at the dollar pickup point they only had 3 vehicles to pick from so we pick a vehicle for our needs only to find out that the vehicle had a service problem had to take it back to the lot and try to find other one when a person came over and tried to help and find a vehicle he said to go to the other side of the lot and pick from there which was only two vehicles but one worked for us "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ADRIAN - 24 May 2023
" Definitely use Alamo again "
" Simple and easy, just what's needed when on holidays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LESLIE - 23 May 2023
" It was a quick and easy way to rent which was a nice change "
" They were very friendly and answered all questions, the vehicle we first had of weed but they did change it without question "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by JOHN - 23 May 2023
" It's your staff who helped make this an easy and relaxing holiday. "
" Excellent support from the Dulles airport staff. Kim and Greg handled our booking swiftly and effficiently. Driving a strange car in a foreign country and on the other side of the road was daunting but those two made our holiday a success with their help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 23 May 2023
" As above, I rented the car via yourselves as I have done before same offer but did receive a GPS then. Assume the issue this time is with Thrifty Utilising yourselves again depends on how you deal with above "
" Booked a car with GPS as part of an advertised offer. When collecting car I was informed by counter staff that thrifty don't do GPSs and it didn't matter what my booking acknowledgement said. Counter staff advised I should use my mobile phone as a GPS unit as I had only rented a cheap car which doesn't have a GPS. This meant I had to take data roaming costs of £6 Per day with my provider. Having paid extra for the advertised offer and my roaming costs Thrifty works out as a very expensive hire company. We were very fortunate that we had the capability of activating data roaming or we would have been stuck in a strange location with no idea how to get to our destination. I will never use Thrifty again nor recommend then to others. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MIAMI, US - Reviewed by JOHN - 23 May 2023
" Excellent service easy and quick no problems "
" Fast efficient service just what you need no hassle no delay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK - 23 May 2023
" Easy pick up and drop off but terrible car and took some finding as not in correct bay! "
" Good staff but car wasn't in parking bay as told, car in very poor condition Dirty, Scratched even rust spots! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NEW ORLEANS, US - Reviewed by JONATHAN - 23 May 2023
" Simple to sort out what car I needed, competitive prices. Overall good experience, will use again. "
" Polite staff, quick service no issues. Will use again "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by MARTIN - 23 May 2023
" Returning customer so clearly happy with the service provided! "
" Helpful and efficient. Very pleased with vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHANIE - 23 May 2023
" See 3 above "
" Not enough desk staff on for the amount of people queing. They also mumble so its hard to understand them. Hard sell to upgrade even when we knew we didnt need to upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ELIZABETH - 23 May 2023
" The whole experience was seamless and great. "
" Easy, seamless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by PAUL - 22 May 2023
" Excellent "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 22 May 2023
" Made the whole process of car hire in Orlando easy at a competitive rate. "
" Great company, excellent experience in Orlando MCO Terminal C. No queues, no pushing of additional products e.g. insurance etc. would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by JOHN - 22 May 2023
" Great service overall. "
" Great service overall. Had no problems with booking with the right insurance for once (in contrast to other trips to the US), and the car was good. Only minor gripe was the drop off location was hard to find and EWR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by CHRISTOPHER - 21 May 2023
" Not impressed with collection of vehicle at all - time it took, plus the debacle of getting the right car and bring made you feel we were going something wrong plus the ridiculous amount of time it took! "
" To collect car took over an hr extremely slow service Then allocated wrong car - some sort of problem with the paperwork and we're made to feel we were stealing a car. Moved into another and supposedly correct vehicle only to be turned away at the gate again as the was still incorrect- took over an hr for us to leave with a vehicle!!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by STUART - 21 May 2023
" We didn't take the toll pass option instead opting for the 'pay as you go' option so still waiting to find out what Budget have charged us for using one toll road when leaving the airport. Hopefully they are not going to be awkward about it. "
" Quite busy when we arrived at the pick up office but that was down to a number of flights having been cancelled and people deciding to drive to their destination instead of flying. Despite the lengthy queue, the desk staff dealt with the rush very efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by CONSTANTINO - 21 May 2023
" Would use again "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WENDY - 21 May 2023
" Wouldn't use Thrifty again....would be better to pay a little more and start holidays the way we would like to. "
" Horrendous queues at check in. 90 mins before getting in front of a counter clerk. Once at the counter, the check-in experience reverted to what one would expect. Only Thrifty had this problem. All other renters had regular queues "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DAVID - 21 May 2023
" Very pleased with the whole experience from start to finish "
" Very pleased with the whole process staff were very polite and helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE NC, US - Reviewed by ANDREW - 21 May 2023
" A great vehicle which was upgraded by Alamo. "
" The car was a new model with just over 2,000 miles on the clock. Nissan Sentra, 2023. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANN - 21 May 2023
" Auto Europe provide excellent service. "
" I was renting for 8 weeks and didn't notice that one of the front tyres was very low on tread! After 4 days the warning lights came on to say all tyres were low on air. As this did not happen again for the rest of the trip and I did not put in any more air I will say that they were not checked prior to my rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by WILLIAM - 20 May 2023
" Auto Europe are fine, it is the poor quality service and cars that are the problem. "
" I paid for an intermediate SUV and after a long flight had to deal with a new member of staff who was very slow and would not accept help from other staff members. He assured me I would get an intermediate SUV but after 45 minutes we got to the garage and out car was a small economy. I was furious and asked to get what I paid for. They eventually gave me a Honda CRV which had lots of scratches and has done over 54000 miles. As there was nothing else I accepted it as we were very tired and it was now almost midnight. We had this car for two months and when we were due to return it we decided to use thrifty to hire a car for another month. Hoping for a better experience and newer car. We got a very old Dodge journey with over 54000 miles on the clock, even more dents and scratches and no newer features which help with safety such as warning lights to tell you a car is alongside you. The reversing camera is so blurry it is unusable and the car steering is very heavy. Again no other choice was available. I will not be using dollar or thrifty again as the car choice is non existent and cars are dated. I have used Alamo before and always had excellent service and a number of cars to choose from, most quite new cars. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by WILLIAM - 20 May 2023
" Okay, except service at airport desk. "
" Insufficient number serving at desk at airport. I waited more than an hour, some customers ahead of me waited 2 hours. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 19 May 2023
" I was pleased that the vehicle had the handbook and a simple/quick guide to the main features. "
" Serious defect in that one tyre pressure was significantly low - 3 were about 40 psi and one 30. Bad vibration above 60 mph, probably a wheel balance problem. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by GRAHAM - 19 May 2023
" Easy to book and no problems barring the insurance cover I mention above "
" Very easy experience to pick-up and drop off a car in Orlando with no problems, Even better now they are in Terminal C. I just wish they were more open on the paperwork with what the insurance includes/excludes e.g. breakdowns, punctures etc. - it's just not very clear around what will/won't cost extra "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PETER - 19 May 2023
" Ok "
" No problems, queue to long at desk in Orlando "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 19 May 2023
" car was a new Lincoln Nautilus with only 2800 miles and was a delight to drive for over three weeks. However the car was not particularly clean on the outside and the interior was dusty and not overly clean on the hard surfaces. The overall experience with Thrifty was good but they really should ensure cars are cleaned properly with particular attention to the interior before hand over. I would rent with Thrifty again though. In elation to Auto Europe they are my first preference for rental cars as I like the fact that the level of insurance cover means you turn up and collect the car at site without any need for upselling by the rental staff and their competitive pricing. "
" car was a new Lincoln Nautilus with only 2800 miles and was a delight to drive for over three weeks. However the car was not particularly clean on the outside and the interior was dusty and not overly clean on the hard surfaces. The overall experience with Thrifty was good but they really should ensure cars are cleaned properly with particular attention to the interior before hand over. I would rent with Thrifty again though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by PETER - 19 May 2023
" AUTO EUROPE ARE THE BEST CAR RENTAL IN THE WORLD THANKS AUTO EUROPE "
" when i got to the airport at orlando monday 24th april,i been on a 9H flight got to dollar and thrifty check in, to get my car and there where 30 PEOPLE WHATING FOR TO GET A CAR .THERE WHERE 2 PEOPLE ON THE DESK AT THRIFTY AND DOLLAR AT THE SAME TIME ..............3 HOURS TO GET TO THE CHESK IN ....... AND THEN I HAD TO GET MY CAR ( SO NOT GOOD VERY UPSET WITH THRIFTY...AND THEN WHEN MY RENTAL WAS OVER I TOOK MY CAR BACK AT 12.30 ..FULL OF PETROL..... AND WHEN I GOT HOME I CHECK MY BANK STAMENT ...AND THRIFTY HAD TAKEN £20.16 OUT OF MY BANK ???????????? CAN YOU LOOK AT IT FOR ME THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DOUGLAS - 18 May 2023
" Always my go to. Issue is with Avis. "
" Overcharged me. Am in dispute. Took the voucher costs off a whole heapnof other charges including refuel when I had fueled the car. Annoying. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TAMPA, US - Reviewed by SHARON - 18 May 2023
" Very good "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MATTHEW - 18 May 2023
" Good stuff "
" Very Smooth, probably could have used abit more pointers for driving around a different country "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by MICHAEL PETER - 17 May 2023
" A1 "
" A1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLES - 17 May 2023
" They refused yo honor your reservation. Still waiting for refund. Have used you before without issue. "
" They refused yo honor your reservation. Still waiting for refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by ALAN - 17 May 2023
" Booking through Auto Europe was efficient and easy. "
" Car was difficult to find and staff were unhelpful. Customer service operative added additional insurance without asking. Maintenance required warning on car but staff not interested. Dent in boot lid. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KEN - 17 May 2023
" Great vale "
" It was hard to find a vehicle without damage, only slight but worrying that I may get reported for damage already done to the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by ELIZABETH - 17 May 2023
" Second time I have used Auto Europe for car hire and would definitely recommend "
" I rated condition of vehicle as 5 because the tyre pressure light came on not long after we left the airport. We put air in the tyre but the next morning the warning light came on again. We had to drive back to the airport and were given a different car. The exchange process was speedy and they upgraded the vehicle so was v satisfied with customer service in that respect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NASHVILLE, US - Reviewed by GARETH - 16 May 2023
" Ok apart from Picking up the car "
" It took nearly an hour and a half in a queue to get our car. By the time we had got to the hotel they had let our room go "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by JUDITH - 16 May 2023
" X "
" X "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 16 May 2023
" This comment surrounds the recharging of the EV. The car came with 90% charge which was fine. The vehicle came complete with the emergency charge cable which fitted into a household socket and worked fine albeit slowly. The issue came when out and about and attempting to get a recharge from a recharge station, which proved Impossible. I tried connecting via the appropriate app alas no charge and so had to return the vehicle needing to be charged, at cost to me above that which I may have paid had I been able to recharge at the recharge station. I'm not sure how you could warn prospective hirers of electric vehicles of the potential downfall? "
" All really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHELLE - 15 May 2023
" Booking was easy and auto Europe consistently provide best rates although I think it might be wise to pay a little more next time to avoid renting from Thrifty "
" Arrived after a long 9 hour flight to find rental counter queue was half way down the airport. We waiting in line for almost 2 hours, plan was to drive straight to Tampa but with that ridiculous wait I was too tired so we booked a local hotel for tour first night. Rental counter not apologetic (although they couldn't say much to make up for the 2 hours of my life I had lost!), she even tried to sell me an upgrade when all I wanted was the car I booked and to be out of the airport! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MEMPHIS, US - Reviewed by ALAN - 15 May 2023
" Never again "
" We waited 3 hours in a queue to pick up our car which was not ideal after a 9 hour flight and when we got in the car it smelled of weed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MELBOURNE FL, US - Reviewed by LESLIE - 15 May 2023
" Will be a higher score if the problem is sorted out. "
" The first car we were given had a slow puncture due to a nail been in the tyre this car was replaced the next day but before leaving the car hire parking lot I noticed a large chip in the windscreen in the line of sight this car was replaced but on inspection i noticed that the fuel gate was not full and informed them and they changed the paperwork to 7/8 so everything seemed ok but one day having to use the windscreen washers there was no liquid in the washer bottle so it appears that this car was not checked when returned by a previous customer,On returning the car with more fuel than it had when I picked it up I made sure that everything was ok regarding regarding the fuel and informed them of the windscreet washer bottle been empty on pickup,When I returned home I received an email stating that there was a charge for fuel of $8.04 wich was strange as I had taken the car back with more fuel than it had on pickup then upon checking my credit card there was a charge from Budget of $383 (£306) +£9.05 non stirling transaction fee so I am now out of pocket by £315.05,I am very very dissatisfied with this rental and would like something done about this,I am going to call customer services this morning Monday 15/5/23 to try to sort this out. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TAMPA, US - Reviewed by RUSSEL - 15 May 2023
" nice car at a good price "
" Fairly busy but worh the wait "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ADAM - 14 May 2023
" Great service as usual! "
" Staff were efficient and friendly. Car provided was in a better class to what we ordered, but had some wear and tear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 14 May 2023
" Best value "
" Good value but desk staff slow and longer ques than any other. Vehicle ok but key battery warning on all time "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TAMPA, US - Reviewed by MARK - 14 May 2023
" The Auto Europe website is the best for vehicle pricing and ensuring proper coverage while hiring a vehicle and whislt I did not enjoy the Thrifty experiance, i would certainly come back to your site and service. The performace of Thrifty was not something you could control. "
" The wait at the counter was excruiating long, having travelled almost 17 hours, with the jouney to the airport, the airport wait and then the journey itself, I was pretty tired when I got to Tampa, then to wait nearly an hour for hire a car was the last straw. The lady who served us was OK. However, the staff at the vehicle collection point were rude and totally unhelpful "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by MICHAEL - 14 May 2023
" No receipt for car on return. Eventually came by email. "
" Car not clean, windscreen dirty, no mats so hard for hirer to keep footwells clean. No user guide in car (important now there are so many features). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by HELEN - 14 May 2023
" I liked the level of information supplied by Auto Europe, it gave me confidence in the car hire working smoothly and I felt that I had someone to contact if I'd needed it. "
" The whole car hire experience was easy. The car was good quality and very clean, I had no problems with it at all. Pick up and drop off were both easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALLENTOWN, US - Reviewed by ELIZABETH - 14 May 2023
" Great price, good value and seamless experience. "
" Courteous and efficient counter staff and clean and neat vehicle. Overall, a seamless experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by VINOD - 13 May 2023
" Auto Europe booking process was very good. "
" Thirfty counter service was really poor. Did not provide toll charge information. They could not add a 2nd driver. Did not give clear instructions of pickup location, "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 12 May 2023
" Overall a pleasant easy experience. "
" Alex at Orlando airport was very helpful and the vehicle provided was the exact model ordered. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by BRETT - 12 May 2023
" No complaints with AutoEurope. "
" Provided the car to me after the agreed hire start time (2:30pm). The car had a flat tyre and it took over an hour to be provided with a much older car - I eventually left at 4pm - that did not have a full tank of petrol, but I was still required to return the car by 2pm and with a full tank "per your contract". "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ANDREW - 12 May 2023
" Alamo are by far the best Car Rental company when renting from Orlando International Airport. "
" Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KENNETH - 12 May 2023
" Always best price easy to book "
" Small scrape on passenger door at pick was not notified about it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by ANDREW - 11 May 2023
" Polite service. Highly recommended. "
" Outstanding. No hard sales pitch, like I have experienced many times with other Car Rental companies in USA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RODERICK - 10 May 2023
" Easy booking process, clear info, good pricing. "
" The car Avis provided was quite dated and high mileage. On the way to Orlando discovered the car was making strange reverberating noises. Swapped the car in Kissimmee, unfortunately also an older car. When returning the car at Tampa Airport, noticed many much newer, much better vehicles. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JO - 10 May 2023
" Smooth booking process, painless car collection. Will be booking again. "
" Great service with Alamo as always, I would not book with anyone else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 09 May 2023
" Always a pleasure to book with autoeurope, prices reasonable, easy to book on line. "
" I have been using auto europe for many years, and it's been a pleasure dealing with your company, the problem lies with dollar and the counter staff at Orlando airport, after a 9hr flight , we were met with a line of people, at least 20 families trying to get a car, with only 1 person on the counter, it took me nearly 2hrs to get my car, it was getting dark, other families we're getting concerned about travelling to their destinations, I was ok, as I am familiar with the area, people were complaining about the lack of staff, and the amount of time people had to wait, my self included, I was told by the lady who dealt with me, it was her day off and was brought in to deal with this mess, and if I carried on complaining she would not give me a car, .......not the type of attitude you want to hear at the start of your holiday, I have sent a email directly to dollar, just to see if I get any feedback, I will continue to book with autoeurope, but never again with dollar., there are plenty of other car hire companies to choose from. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 09 May 2023
" Have used Auto Europe before and they save time and effort by searching the car rental companies for the best deals available. Additional offers of inclusive extended insurance cover and additional drivers etc. is a real bonus and being able to amend the rental up to 48 hours prior to collection is very useful. Fingers crossed that USA rental fees will start to return to their pre pandemic levels soon. "
" Being able to check in online and provide essential details prior to collection is a real bonus and time saver. Collection counter staff very friendly and efficient and drop staff equally so. Have always used Alamo and have always been very satisfied with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 09 May 2023
" Good price from Auto Europe as I've grown to expect! "
" Collected by staff to pick up area later than arranged but driver apologetic and pleasant. Pick up area not the most inviting but functional. Staff very helpful. Car was great. Drop off at airport slick and simple "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTONY - 09 May 2023
" Very impressed with autoeurope. I use you for roughly 10 rentals per year. "
" The car had a very bad vibration at around 60mph. I assume it was a wheel out of balance. It made driving the car on the freeway very unpleasant and impossible to use satnav on my phone because of the vibration. I didn't know about the problem until we were a few miles away from the airport. I told the staff about the problem when we dropped the car off. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JAMES - 09 May 2023
" Cheap rental lousy service by thrifty/ dollar "
" The queue was long and slow . Waited 2 hours to get to the front When I eventually got to the garage they didn't have the car ready. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SEATTLE, US - Reviewed by JONATHAN - 08 May 2023
" One point is adding a spouse as an extra driver - Sixt charge but some others don't- it would be useful to flag this when making a booking as the saving can be substantial if you're renting for a length period "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDER - 07 May 2023
" Good company, easy enough, fair price, would use again! "
" Very easy to pick up the car, especially considering that it was 11pm! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 07 May 2023
" Please see above comments. You should NOT have Dollar available through your website. "
" Having had a 10 hour flight from UK to Orlando we were then told we had to get a bus (with all our luggage) to a different terminal to get to Dollar. We then had to queue for OVER TWO HOURS to get to see a Dollar operative. He did not explain anything but just asked for our papers. I found out later that we had been stitched up with extras we didn't need or want. I tried to complain and/or leave feedback on their website but their system won't allow it. I plan to WRITE A LETTER to them It seems the only way. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SEATTLE, US - Reviewed by LYNETTE - 07 May 2023
" Auto Europe hired me a car which was never going to be available. "
" They didn't have the compact car I wanted nor did any of the cars have navigation. The counter staff didn't understand what sort of car they were trying to give me. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by STEVEN - 06 May 2023
" Simple no excess system is a great asset. Good value "
" Poor directions in airport to desk. Toll system in Chicago not explained properly. Very expensive sat nav option. Car had quarter of a tank of fuel, should have been full. I spotted this and had to wait for it to be filled. Still took quite some time at desk despite info provided on line. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NASHVILLE, US - Reviewed by JAMES - 06 May 2023
" Please see above. "
" Long queue due to being understaffed. When eventually got served very good customer service. Return was very quick and easy. Vehicle was almost new (1378 miles on clock). I covered a further 2200 miles without incident. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LYNDON - 06 May 2023
" Auto Europe is a good site to use and offers competitive prices with good insurance coverage. Waiting time at Dollar desk was unacceptable due to lack of staff. "
" There was only one person dealing with customer on the dollar counter initially, eventually a second person did appear. I waited 45 minutes to be served even though there were only 6 people in front of me. I was aware of some customers waiting 2 hours to be served. Process of actually getting the vehicle in the garage and returning was good. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 06 May 2023
" auto europe fantastic. "
" after a delayed flight we arrive at rental counter.to find a line of other renters 30 people deep with only one counter staff serving. 2 hours later i got my car "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
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