Auto Europe
- North America
- Central America
U-SAVE AUSTRIA CUSTOMER REVIEWS
- 6.6
- 7.9
- 8
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
USAVE AUSTRIA Car Rental Reviews
Average Rating for Usave :
VIENNA, AT - Reviewed by KELVIN - 25 September 2023
" Your office was closed when I tried to ring. "
" Tried to charge me €99 for "Out of Hours!" surcharge. They claimed I arrived at 23.01 and for being one minute late its €99 but they still had 2 people waiting to be served. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by MICHAEL - 21 September 2023
" All good - car was provided by Drryve so was a bit confusing looking for a Usave counter! "
" Great experience easy check-in and car was an upgrade - perfect car at an unbeatable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GERTRAUD - 28 August 2023
" Auto Europe were good and the customer service is very helpful and efficient. "
" It is the first time ever (I hire a car twice a year) that I had a bit of trouble with the excess insurance. The Dryve representative tried to persuade me that I need excess insurance which wasn't included as it didn't show on the voucher. I guess it would have been helpful to have that on the voucher. Only after phoning the Auto Europe UK (who were very helpful) they confirmed that the excess was definitely included in the fee) could I tell the agent to just leave it. Also they were not helpful with all information including the car papers (which I eventually found behind the mirror flap) etc. , it took me one hour to get to drive the car. The damage markings were not accurate either. The car was o.k. but not great. I have used U Save before but this time it was not good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by ABDUL WAKIL - 15 August 2023
" Very friendly and reliable "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by NICHOLAS - 10 August 2023
" Always use AutoEurope - familiar and easy to Use. "
" USAVE we're excellent - possibly the best car rental firm I've used at Vienna airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ZIAD - 29 July 2023
" The overall experience was so bad, I argued the USave agent for more than 30 mins and I didnt get what I already ordered and they confirmed. The U Save are so bad. "
" I ordered suzuki S-Cross, then I asked them for upgrading to Citeroen C4 grand Picasso. The U-save company confirmed the upgrade and we agreed about the additional payment of 145 euro. When I arrived to ghe airport and took the car, they changed the additional paymnet to 550 euro without any reason. So, I didnt agree to pay this amount and took the Suzuki Scross. Second issue occured with me, the car was not ready and we waited about 30mins in the parking until the car arrived. Third issue happend with me, wben I took the car the agent didn't write any damage or scratch in the report. When I returned the car, they found small scratch in tge tier and they reported that I caused this scartch. However, this didnt happen with me. I told them tgat this was before I rented the car but they didn't listen to me and seng me damage report of 100 euro for fixing and 100 euro for administration. They are so bad with me. And they took from me 200 euro by wrong. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by KUDRET - 17 July 2023
" I have nothing but good things to say about the staff at the counter in the Airport, unfortunately the Roadside assistance company left me high and dry in a very dangerous position on the side of the road for 4hrs. "
" Unfortunately, I ran over something in the road which cut both tyres on one side of the car. When I called the Roadside assistance line and requested recovery I was told to contact the manufacturer of the car and request a warranty call. This made no sense and the Roadside Assistance helpline wouldn't help in any other way despite me telling them that this was not a warranty issue. In short, I was left stranded in the middle of Austria with no help. In the end, I had to walk to a number of local tyre garages (in the very hot sunshine) in order to get two new tyres at my own cost. Not, happy at all. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 14 July 2023
" Overall very satisfied "
" Both check out and check in very efficient and polite. Only quibble was the vehicle was registered in Hungary so had to pay a fee to use the roads in Austria (as well as Slovakia) as well as the extra insurance in Slovakia. It was seemingly well past its service interval based on the warning light. I reported this on return but got the feeling it was not an issue. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ASHLEY - 10 July 2023
" Thank you! "
" Price was good and the car is automatic - very easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAMES - 06 July 2023
" Auto Europe worked well just the rental place was bad "
" Got sort of forced into taking out another 'insurance policy' for 140 euro. Made me quite uncomfortable and like I had been conned. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RENATO - 28 June 2023
" Easy to book, many options, recommended. "
" In the overall, it all worked fine. But had to pay a fine of 100 euros for arrival after 23h, due to a flight delay and that was not fun. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by MARTIN - 18 April 2023
" A very fast and efficient service provided. Well done! "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by AUGUST - 18 April 2023
" Very satisfied! "
" Very good service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CHRISTOPHER - 28 March 2023
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by IGAL - 15 March 2023
" Everything just perfect! "
" Perfect car, perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOSU - 24 February 2023
" everything worked smoothly "
" everything worked smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEVEN - 22 February 2023
" USAVE are corrupt. "
" I received a £120 invoice for crossing the border into Germany. Apparently I crossed over for the border for 18mins in total. I didn't realise I had done this. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by CINZIA - 26 January 2023
" We really appreciated the guy at the desk telling us about the vignette, and he was very nice. Drop off was also very easy. "
" The only thing I have to complain about, is the extra charge for taking the car out of the country. This charge was written on my voucher once I'd booked, but I didn't see it anywhere before booking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 25 January 2023
" Dissatisfied that I had to pay for insurance "
" There was a problem with credit card and I had to pay extra for debit card and compulsory insurance. No reason why I had to get the insurance "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOSEF - 05 January 2023
" See above "
" The car didn't lock properly and the interior automatic lights didn't work. I only realised this after dark and 250km from the pick up "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by DAVID - 04 January 2023
" U save are scamming us. "
" U save found a small undocumented scratch to the wheel and charged me 200 euros!! I know for I fact I did not do it, and would have happily paid if I had. They are just scamming your customers. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by MARCELO HENRIQUE - 05 December 2022
" Overall was good. "
" The car has a terrible smell of smoking. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by MICHAEL - 20 October 2022
" Easy and cheapest "
" Easy and uncomplicated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHN - 13 October 2022
" Good service "
" Good service will book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALON - 27 September 2022
" Every thing was great but after returning the car ,I got overcharge of 135 €. I tried to contact you but got no answer. I am still waiting for your response "
" Every thing was great but after returning the car ,I got overcharge of 135 €. I tried to contact you but got no answer. I am still waiting for your response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ARIEL - 16 September 2022
" There must be a direct relationship between Usafe and Autoeurope regarding the total insurance purchased. It is unacceptable to have a payment when there is comprehensive insurance that includes all the coverages "
" There was a big misunderstanding in returning the vehicle. Usafe company does not recognize the full warranty that we purchased at Auto Europe and trying to charge me 400 euros for a very small scratch .I wouldn't have charged for that either regardless of the insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by WILLIAM - 09 September 2022
" I have used Autoeurope for many years. as the service has been exceptional. I am sure that the problem with USAVE will be resolved in due course. "
" The counter was closed on arrival, in spite of having arranged, through Autoeurope, an extension for a late pick up. No staff, no car and no drop off. Autoeurope have been very helpful so far in trying to recover the additional cost of an unexpected car hire and to resolve the issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by HAYLEY - 05 September 2022
" First we did not realise there would be an extra charge for entering Hungary from Austria. Second we had to pay extra insurance at the airport upon collection to cover if there was accident damage and for all the tolls which we thought we had already paid. Third we received over £150 of fines a month after we got home with no way to know what they were for as all in foreign language. I am not a fast driver and thought I had adhered to all speed limits but there is no way to know for sure. Perhaps these were for Hungarian tolls and maybe they are not included. Whatever it was there was no way to challenge it as it was immediately taken from our credit card. I tried to get a refund of at least part of my money as I feel we were totally misled as to what we had paid for initially but have got nowhere - emails back just basically said tough. I WILL NEVER HIRE A CAR ABROAD AGAIN, ABSOLUTELY DISGRACEFUL MONEY MAKING COMPANIES. WE ARE SO UPSET ABOUT THIS ITS HARD TO PUT INTO WORDS. "
" First we did not realise there would be an extra charge for entering Hungary from Austria. Second we had to pay extra insurance at the airport upon collection to cover if there was accident damage and for all the tolls which we thought we had already paid. Third we received over £150 of fines a month after we got home with no way to know what they were for as all in foreign language. I am not a fast driver and thought I had adhered to all speed limits but there is no way to know for sure. Perhaps these were for Hungarian tolls and maybe they are not included. Whatever it was there was no way to challenge it as it was immediately taken from our credit card. I tried to get a refund of at least part of my money as I feel we were totally misled as to what we had paid for initially but have got nowhere - emails back just basically said tough. I WILL NEVER HIRE A CAR ABROAD AGAIN, ABSOLUTELY DISGRACEFUL MONEY MAKING COMPANIES. WE ARE SO UPSET ABOUT THIS ITS HARD TO PUT INTO WORDS. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by ALEX - 27 August 2022
" I've used auto-europe for 20 times and was always satisfied. I think u-save should be removed from your list as use un-fair methods to rip off customers. "
" We got a car with many scratches and upon return they charged us for 696 euro for some of them in the wheels. Unfortunately we didnt photo the wheels and cannot prove it but 100% sure we coudn't make any scratches to the wheels. This company (u-save) are thieves. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by ANDREW - 23 June 2022
" Auto Europe itself has an efficient system and the car was good - but USave are either very slow or reluctant to reply to our complaint. "
" The car was fine and the process was similar to most other reputable companies. We would have given high ratings for the whole experience BUT we have been charged for damage which we did not cause and the company have not replied to our complaint. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by JOHN - 06 May 2022
" No commment "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by MATTEO - 28 April 2022
" stop partnership with u-save, they are a joke and should be severely fined for how they conduce their business "
" 1. despite having extra insurance, the counter pretty much forced us to get an extra insurance, otherwise they would have needed to book 2.200 euros on the credit card, which is above and beyond the cap most people have on daily credit card transaction. A legalized extortion. 2. the guy to whow we left the car could barely speak any English, made us wait without really telling us why, and send us to the counter, even though it was completely unnecessary and the counter guy was as surprised as we are "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by TOMAS - 14 April 2022
" Not recommended at all "
" It was absolutely disgusting service and I would never come rent from here again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by ANTHONY - 11 April 2022
" At the time of booking it should be absolutely clear (and obvious) if there are going to be additional charges and/or if the fuel tank is empty to empty. "
" Do to a rescheduling by British Airways I arrived at the Usave desk at approx 11.20 pm where I was told that I would have to pay an extra €100 'unsociable hours' charge. In addition, when I reached the car there was barely any fuel in the tank. Needless to say, the unsociable desk had closed at this point ! Thankfully, I managed to find an open garage nearby on my phone (it was now 12.30 am). All in all a miserable experience and I will not use Usave again. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by PETER - 07 April 2022
" fast helpful experience, good english spoken so easy to use services "
" very positive experience, fast helpful service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RASTISLAV - 12 March 2022
" Strongly recommend! "
" Easy to book, easy to find, collect and return. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MATTHIJS - 12 March 2022
" Bad "
" Bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by TOM - 23 February 2022
" I've used Auto Europe a lot and it's usually good but sometimes the local office makes things difficult. "
" The local office applied additional charges of €217 for the extra driver and a Usave insurance. Because I didn't have a credit card, they said that the extra driver would normally cost more on its own. Very confusing and I think it was made up on the spot to extract more money. I've used Usave in Budapest before and had a great experience so this must be the local office. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PAVOL - 15 January 2022
" Autoeurope is good, I like it "
" I collected car showing full tank but when I get to motorway, fuel started to go down, I tested this by refuling at my destination to full and I done many km before fuel gauge started to move. I filled full tank at the Vienna airport before I returned it Vineta for Austrian motorways were not paid, which doesnt cost much but its disaponting charge for using car abroad is too high in my opinion "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 04 November 2021
" Very professional and great service "
" Great experience, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALISON - 31 October 2021
" Everything went very smoothly and all staff were very helpful "
" I was given an upgrade by Usave which was much appreciated "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALISON - 31 October 2021
" Lovely car including free upgrade "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by TEJVAN - 21 October 2021
" It is a con you charged £90 because I put staying in Czech Republic. SO much money for driving a few miles across the border. The problem is you were not upfront about costs. I will always avoid. "
" It is a con you charged £90 because I put staying in Czech Republic. SO much money for driving a few miles across the border. The problem is you were not upfront about costs. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by AMNON - 18 September 2021
" Very positive, fron the seach, to the simplicity if ordering via the site and ending with a pleasant experience with the car and car rental service "
" I saw comments about USave in the Web after paying for the service and was concerned about my choice due to the extreme negativity expressed by most of the reviews. I'm glad to say my personal experience was extremely positive. The staff were friendly and efficient both when picking up and returning the vehicle,, the car was great, and the whole experience with U-Save helped make the trip a very enjoyable one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHN - 13 September 2021
" wonderful "
" wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by NICHOLAS - 05 May 2020
" If you are going to use Usave, then no one should use you. "
" Despite arranging a late collection there was no one in the kiosk which left us to find a local hotel and taxi at short notice. When questioned the next day they agreed they had left at normal time and wouldn't have been available at all. Dreadful service. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by WIESLAW - 13 March 2020
" All perfect good price "
" Wery good , car OK nice and helpfull staff I recommendet 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by IVETT - 14 February 2020
" Everything went fine. I read all those negative comments well I can't say a bad thing about them. Stuff was very nice and helpful. I never get any extra charges. Returning this car was very easy and flexible as well. I recommend them anytime. Ivett "
" Everything went fine. I got their insurance but I always do get insurance paid on my rental cars. You never can count with accidents so I rather get them. Our car was in a perfect condition staff was very nice and helpful. I recommend them anytime. Xxx Ivett "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALEKSA - 05 February 2020
" always use autoeurope as they give the best comparisons and options and the whole process is smooth. "
" good company, great prices, the insurance option can be very expensive compared to competitors so you either lose out there or you go without insurance, there is no middle ground with diff levels of insurance. thats the only thing i'd mention, but it didnt take away from my experience, they were amazing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAL - 11 January 2020
" We were sold the service which clearly did not work for us. We provided Auto Europe with arrival time which did not work with the car rental they sold to us. We had to stay one night in Vienna which we did not plan. "
" When we arrived to USAVE parking they were already closed. We clearly indicated that we will arrive at 23:00 but there wan't anyone waiting for us. We had to stay in the hotel until the following morning. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by KEVIN - 14 October 2019
" A very experience, signage at the airport to the hire car companies was not that good! "
" Very quick procedure "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by AMELIA - 16 September 2019
" Very good experience and would be happy to use U save again "
" Oliver was great and very professional, easy cheaper service that was just as good as any of the other popular rental services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 13 September 2019
" very pleased with auto europe "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ISTVAN - 31 August 2019
" My number of my flight from London to Vienna changed by one digit (from VK4053 to VK6050) after I had booked the vehicle and I didn't notify the rental company about that, simply because I forgot that I had given them the flight number at the time of booking. My flight had an hour delay and since the flight number was not exactly the same they didn't wait for me and was left without a car late night. I booked a hotel and when I came for the car the next Morning I was shocked to find out that my car had already been given out to someone else and they didn't have any other car left. To be fair, eventually they "managed" to find a car for us at the same price but they did it as if they were doing a favour. All of this shows me complete lack of professionalism on their end and I would not recommend this rental company to anybody nor would I use them again. They should be aware of flights and their numbers, it's not so difficult to figure out that it's Vueling coming from London. Also they should not give out cars straight away the next Morning, they should wait at least a few hours, totally unacceptable. "
" My number of my flight from London to Vienna changed by one digit (from VK4053 to VK6050) after I had booked the vehicle and I didn't notify the rental company about that, simply because I forgot that I had given them the flight number at the time of booking. My flight had an hour delay and since the flight number was not exactly the same they didn't wait for me and was left without a car late night. I booked a hotel and when I came for the car the next Morning I was shocked to find out that my car had already been given out to someone else and they didn't have any other car left. To be fair, eventually they "managed" to find a car for us at the same price but they did it as if they were doing a favour. All of this shows me complete lack of professionalism on their end and I would not recommend this rental company to anybody nor would I use them again. They should be aware of flights and their numbers, it's not so difficult to figure out that it's Vueling coming from London. Also they should not give out cars straight away the next Morning, they should wait at least a few hours, totally unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by KENNETH - 14 August 2019
" Great experience. Friendly staff. "
" The counter staff were very friendly and helpful. We had a smooth collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MATTHEW - 07 August 2019
" Very good. First time hiring car abroad. Would use again "
" Very good and efficient. Still waiting on the deposit refund though "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by PAUL - 20 July 2019
" I specifically booked a car hire with a desk within the terminal building (which was stated on my booking confirmation) as we have a young family and wanted it to be a hassle free experience. To my disappointment USAVE were the only rental company without a desk in the terminal building. The only USAVE signposting within the terminal was in the lift which direct us to the top floor of the car park. My wife, newborn daughter and I took the lift to the top floor and there was no desk. We went down to the main rental area where I asked one of the other companies who told me it was outside in the return drop off area. I left my family in the terminal and walked outside to find the desk. Ironically, I then at to come back into the terminal and pickup the car from the top floor of the car park we had already visited. In addition while collecting the keys and sorting the paperwork the USAVE agent tried charging me an additional fee for local taxes. I challenged this but he was insistent. Eventually he conceded and apologised having reviewed my paperwork but he said he would be getting in contact with Auto Europe as he didn't think it was right. So overall it was not a good experience. You advertise the desk as being in the terminal which it clearly isn't. "
" I specifically booked a car hire with a desk within the terminal building (which was stated on my booking confirmation) as we have a young family and wanted it to be a hassle free experience. To my disappointment USAVE were the only rental company without a desk in the terminal building. The only USAVE signposting within the terminal was in the lift which direct us to the top floor of the car park. My wife, newborn daughter and I took the lift to the top floor and there was no desk. We went down to the main rental area where I asked one of the other companies who told me it was outside in the return drop off area. I left my family in the terminal and walked outside to find the desk. Ironically, I then at to come back into the terminal and pickup the car from the top floor of the car park we had already visited. In addition while collecting the keys and sorting the paperwork the USAVE agent tried charging me an additional fee for local taxes. I challenged this but he was insistent. Eventually he conceded and apologised having reviewed my paperwork but he said he would be getting in contact with Auto Europe as he didn't think it was right. So overall it was not a good experience. You advertise the desk as being in the terminal which it clearly isn't. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAEL - 13 July 2019
" Generally happy with the overall hire and both companies concerned, auto europe and U Save, but very disappointed at the lack of communication from U Save since and which I hope will not interfere with me being able to claim back these costs from my car hire excess insurer. "
" Counter staff at the rental station were very friendly and efficient at collection and return of the vehicle, however, on return they identified some paint damage on the bonnet (1 cm in diameter) which I didn't know about which they say will need to be repainted. I received an estimate for this and they have taken 558 euro's from the 900 that they blocked on my credit card. I have written to them twice since as they were supposed to send me photographs and other documentation that I would need to claim this excess amount back, but they have neither sent me the documents and photos promised, nor replied to my emails so far. Not so good ! I knew the terms of the hire and they have done nothing wrong in charging for any damage found but they must communicate with customers in a timely manner and send documentation that they have promised, its not acceptable to not reply. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by MIKE - 07 July 2019
" Unfriendly staff dealing with late arrival issue. Unwilling to call and inform Usave. Not very pleasant dealing. Had to call Usave counter myself from plane only minutes prior to take-off. "
" Very friendly staff, willing to keep counter open because of late arrival. Car upgraded. Fuel tank only 3/4 full at pick up. Difficult to refuel tank to 3/4 level. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAMES - 07 July 2019
" Although we had a confirmation booking for a 9-seater, a 5 seat car was brought and then a lot of time spent hanging around whilst they located a suitable vehicle. Also additional costs having to be paid on the day weren't clear in the initial booking. "
" Generally fine however following the directions in the airport take you to the multi-storey car park, not the cabin in the corner of the car park! - not easy to locate. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ROBERT - 02 July 2019
" Good "
" Would prefer full to full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by BRIAN - 02 July 2019
" Generally positive apart from rental office not being in the terminal "
" Office is a long walk from the terminal and at 38 degrees quite a long way. Staff were efficient and no car issues. Clearer walking instructions would be beneficial "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by PETER - 19 June 2019
" This was an absolute horrendous experience. If by using Auto Europe I run the risk of ending up with sub-standard rental companies, I will consider using an other agency in the future. "
" On arrival our pre-booked estate wasn't available and we got an upgrade to what U-Save describes as an SUV. This was a Suzuki S-cross, a small-size 'SUV' with the boot space of a medium sized backpack. Travelling with 2 little kids, pushchairs etc I signalled this would not work for us. The staff was very friendly but they could only get me a van, which would have been fine for me but an hour or two later, already in another country it became clear that the a/c of the vehicle was inoperable. A lot of phone calls with constant follow-ups from my side but no solution apart from potentially returning the car to the rental location. This was only possible for us in combination with curtailing our holidays. Very, very poor experience. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
VIENNA, AT - Reviewed by PETER - 30 April 2019
" Very good. "
" Very good, albeit the extras which I asked for weren't explained very well, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANTONY - 04 February 2019
" Perfect. "
" Perfect service, it couldn't be improved! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 12 January 2019
" Usave were very nice and helpful but gave me the wrong product "
" I booked and paid for an estate car but ended up with a small hatch back which for a family of 5 on a ski holiday was not great "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VIENNA, AT - Reviewed by GINA - 05 January 2019
" rental quoted at £99 was surprised when i got to rental desk to have to pay an additional £25. or 25%!! this should have been 'all inclusive'. it is deceptive to quote one price and then charge an additional later charge. i was very unhappy "
" see below "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VIENNA, AT - Reviewed by GRACE ALEXANDRA - 12 December 2018
" i just did above "
" i do not like booking with you and then showing up at usave and i owe another 80 euros the woman at the desk said if i returned early id get a refund , i did not i did get a speeding ticket...fine...they paid it, but to charge me 65 euros more + vat so the ticket of 110 euros is now at 220 euros ..is ridiculous!!! and robbery. 100 euros to pay my ticket, ill pay it... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by JAMSHED MUHAMMAD - 20 November 2018
" as above "
" very disappointed.It has been 4 weeks now and i am still waiting for the refund of the deposit taken from my visa card.\ How long more will it take. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by VELAYUDHAN - 06 November 2018
" Spent some time locating the center in Vienna. Signposting confusing and wrong at times. An instruction or a map with the voucher to the center would have been nice. "
" Very friendly and considerate reception staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by SUNAINA - 24 October 2018
" Terrible - there was a fleet failure and I'm still waiting on my refund "
" I got to the car rental and the car that I had booked and paid for was not available due to counter staff error. Still waiting for my refund "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by RENATE - 18 October 2018
" Counter was not easy to find but staff provided directions over the phone "
" Very good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JACQUI - 10 October 2018
" As above "
" Excellent all round experience. Would have preferred full fuel tank on pick-up with full on return as had to immediately go to fill the tank after picking up the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DANIEL - 14 August 2018
" I have still not received a refund of the deposit on my credit card almost a week after the car was handed back. Usave are quite clearly not to be trusted and I will make sure all my contacts are aware they should never use this company anywhere in Europe. The assistance provided by Auto Europe was also a disgrace, no phone at pick up when problems were found. 3 times cut off on the phone and on hold for too long. No assistance whatsoever and I will also ensure that all my contacts are aware they should never use this service again "
" The operations of this company are a disgrace. 90 minutes wait for the car which was half the size of that booked and paid for. Car not full of fuel, clearly an attempt to cheat me. Extra charges demanded when I was guaranteed all charges were included "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1