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VENICE CAR HIRE REVIEWS
Car hire reviews in Venice
Blessed with one of the world's most iconic cityscapes, the ancient city of Venice promises more architectural treasures and unexpected tourist surprises than most other places in Europe. The first thing to do is sip on a freshly-brewed cappuccino and soak up the atmosphere in St Mark's Square (the city's bustling centrepiece famous for its basilica), before snapping those all-important selfies on Rialto Bridge and in front of the Bridge of Sighs. And few people can resist a romantic gondola ride down Grand Canal after seeing all the artistic wonders on display at the Gallerie dell'Accademia.
By booking a car hire in Venice with Auto Europe, you can discover the city and enjoy exhilarating road-trips in the local Venetian countryside, with Lake Garda and the Dolomite Mountains close by and all the fun of the Valpolicella Wine Route within easy reach. Pick up your vehicle at Venice Marco Polo Airport just 13 km north of the city or at Venice Santa Lucia Train Station in the heart of the city centre. You can also collect your car at Venice Mestre Train Station just outside the city on the Italian mainland. To find out what others have to say about the quality of Auto Europe's wide-ranging local services, take a look at our car hire reviews in Venice section below.
AUTO EUROPE VENICE, ITALY Car Rental Reviews
Average Rating for Auto Europe Venice:
VENICE, IT - Reviewed by MICHAEL - 19 September 2025
" Other than the issue of insurance, I am very pleased with everything else. "
" I am in dispute with them. I have sent an email to there customer services on 17th Sept and given them 14 days to sort. this was advice from credit card company. I will contact your customer services after the 14 days either if the issue is resolved or not as your company will need to know what Noleggiare staff are doing when collecting the car. Basically when picking up the car the person/staff insisted we had to take out there insurance or no car and cancel Auto Europe insurance. Total cost was an extra 620.86 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ANDREW - 16 September 2025
" We booked through a third party, the counter staff at Venice Marco-Polo were extremely slow and could not keep up with the demand I waited for an hour. I was them charged an extra £110Euro as I wanted to travel to Slovenia- there was no mention of this when booking. The car was covered in scratches, had done 89,000 km and the front tyres were bald and not road legal. "
" We booked through a third party, the counter staff at Venice Marco-Polo were extremely slow and could not keep up with the demand I waited for an hour. I was them charged an extra £110Euro as I wanted to travel to Slovenia- there was no mention of this when booking. The car was covered in scratches, had done 89,000 km and the front tyres were bald and not road legal. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VENICE, IT - Reviewed by GIAN LUCA - 16 September 2025
" Perfect experience "
" Fast and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MAX - 28 August 2025
" I am writing to formally express my dissatisfaction with the vehicle substitution that occurred during my recent car hire. I had specifically booked and paid for a Kia Sportage, a well-regarded compact SUV known for its spaciousness, performance, and comfort. However, upon arrival, I was provided with a Toyota Corolla Cross, which falls short in several key areas and does not meet the standard of the vehicle I reserved. To illustrate the disparity between the two vehicles, I have outlined a detailed comparison below: Vehicle Comparison: Kia Sportage vs Toyota Corolla Cross Feature Kia Sportage Toyota Corolla Cross Boot Capacity 587 litres 425 litres Engine Power Up to 252 HP Up to 197 HP Fuel Efficiency As low as 1.20 L/100km (Hybrid) Approx. 5.10 L/100km (Hybrid) Interior Space More spacious cabin More compact interior Infotainment System 12.3-inch touchscreen 8-inch touchscreen Transmission Options Manual & Automatic Automatic only Warranty Coverage 60 months / 100,000 km 36 months / 60,000 km The Kia Sportage offers significantly more boot space, engine performance, and interior comfort, making it ideal for longer journeys and family travel. Its advanced infotainment system and broader warranty coverage further underscore its superior value. In contrast, the Toyota Corolla Cross is a more compact, less powerful vehicle that does not align with the expectations set by my original booking. I understand that substitutions may occasionally be necessary, but in this case, the replacement vehicle was not equivalent in class or capability. I respectfully request appropriate compensation for this downgrade, whether in the form of a partial refund or a credit toward future bookings. Please let me know how you intend to resolve this matter. I look forward to your prompt response. "
" I ordered a Kia Sportage and received a sub standard Toyota Cross. This was smaller than the Kia. I was happy to use it as the car park was a 15 minute walk outside in the sun. With 2 young children and my wife, I wasn't going to walk back in the blistering sun when I could fit my suitcases in. I am 6 ft tall and struggled to fit in the vehicle. There were several scratches on the vehicle but the inside was clean. I want a partial refund as I did not get a like for like car which I expected. I previously owned a Kia and the driving experience was not the same and I have seen no justification in any of the feedback as to why a Kia sportage is like for like with a Toyota Yaris Cross. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
VENICE, IT - Reviewed by ANDREW - 19 August 2025
" Poor overall, also charged for crossing a boarder 70 euros "
" The drop off was difficult, they charged for a preexisting dent on the wind screen. The dent was so small I did not spot it at initial inspection. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VENICE, IT - Reviewed by DAVID - 18 August 2025
" Apart from comment in 3 above all fine. "
" Vehicle was absolutely fine. Drop off was a nightmare. When collecting and/or booking the vehicle I was not given any directions as to the exact drop off location. Milan Railway Station is very large and busy. There are no signs to your drop off point. I was forced to park, go to your desk in the station where I was given a QR code which gave directions on Google maps. This should have been given to me on booking or collection. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by BEN - 15 August 2025
" Italy car rent will never get my business again. Terrible company "
" Car was awful - battered and in v poor condition - should not have been rented out. Their business model seems to be to use damaged cars and hope that customers don't notice unrecorded damage - for which they will then charge the customer. I will never use them again - awful. They charged me for a scuff on the alloy wheel which I did not notice on pick up (there were 23 separate pieces of damage). I did not cause the scuff on the alloy. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by TIMOTHY - 13 August 2025
" It did the job but wasn't spectacular- not something I'd talk to friends about. "
" The car didn't have washer fluid in it so when we needed it there was none - I was dangerous. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREA - 12 August 2025
" Horrible to say the least. Never happen something like that to me in 30 years of car rental. Booking cancelled because the flight is late!!! "
" Awful. They had my flight number and because it was delayed for more than 60 minutes (at 3pm not 11pm..), they cancelled my booking and AutoEurope refused to reimburse me. Had to rent a car at the airport as a walk in customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by BEN - 11 August 2025
" You were unresponsive to my challenges "
" Charged hidden extras. Check out staff were obnoxious and confrontational. Sought to belittle multiple customers. Didn't provide dockets and logged deliberately inaccurate contact details. Over charged for light damage after left country, no details supplied "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
VENICE, IT - Reviewed by IAN - 07 August 2025
" As above "
" Extremely Disappointing Car Hire Experience – Booking at 11:00 AM I am writing to express my extreme dissatisfaction with the appalling service I received during my recent car hire experience with your company. Our original booking was for 11:00 AM, yet upon arrival, we were informed that the vehicle we had reserved was not available. After being made to wait for over an hour and a half, we were then told the car still wouldn't be ready until 1:00 PM. This level of disorganisation and complete disregard for your customers' time is entirely unacceptable. To make matters worse, when a vehicle was finally provided, it was not fit for purpose. It was far too small to accommodate four people and our luggage, despite our original booking clearly specifying our requirements. Additionally, the car was dirty and in poor condition, which added insult to injury. Frankly, it was an inadequate and embarrassing substitution. To say I was annoyed would be an understatement. This experience caused unnecessary stress and disruption to our plans, and I am thoroughly disappointed by the lack of professionalism and preparation shown by your team. I expect a full explanation as to why this occurred, and what steps you intend to take to prevent such a poor experience for future customers. Furthermore, I would appreciate appropriate compensation given the time wasted and the unacceptable downgrade in service and vehicle quality. I look forward to your prompt response. Sincerely, Ian obrien "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
VENICE, IT - Reviewed by JONATHAN - 04 August 2025
" All good "
" It all went smoothly. No complaints "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALFONS - 23 July 2025
" everything ok "
" everything ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADRIAN - 22 July 2025
" Was also pressured to take extra insurance out "
" Very odd rental place they told the people in front they had no car for them because they were late. They then did the same to us despite the fact I'd booked in online, we were there within their hour cut off and did get the car but I've never rented from someone who said they will give the car away if you are an hour late? Would be hesitant to use them again "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by TIMOTHY - 11 July 2025
" Straight-forward and competitive pricing "
" Check in was more straight-forward than some of the instructions received. For example an embossed credit card and an international driving permit were both not needed. I'm a UK traveller and have a UK photocard driving licence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 08 July 2025
" All around great service - hassle free and value for money. "
" Quick and easy collection with friendly staff. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 03 July 2025
" Generally, fairly satisfied. "
" Rental desk was too small and cramped, and too close to other rental desks. Difficult to tell where to queue. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JASON - 01 July 2025
" doubt would use Sicily again, car was not a SUV category car and barely accommodated us and we not helpful when requested a different car. "
" no one there when dropped car back even though was within office times. and today my credit card has been charged €61 without no communication to why? i filled the car back up with fuel. I have contacted them but no reply as yet "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ALAN - 26 June 2025
" Answer to 4 depends upon response to this feedback. "
" Officious at check in after a long wait. Charged extra (60euros) for crossing into Austria. Car pick-up in dark multi-storey, so unable to see minor defects. Charged for two defects despite not agreeing to them ((total £283.01) - one was a "scratch" on the rear bumper so minor that it could not be felt, and could only be seen under a portable floodlight being used by the staff. The other was a small indicator light lens on the wing mirror that was broken on collection - pointed out to the staff then. The car had only just been returned so had not been prepared for us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MAY - 26 June 2025
" If you have unreliable providers I'm unlikely to use you again, and Maggiore was diabolical "
" Impossible to contact anyone from Maggiore during the rental period to try and extend it - phone - various numbers. Emails - bounced back or no reply. I had to drive for 2 hours to extend the rental. I wasted 2 days of my holiday in this. I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
VENICE, IT - Reviewed by JOHN - 24 June 2025
" No problem with Auto Europe "
" 1. The car offered 1.1 had 20 damages and I was not allowed to see it before I had to sign to say I accepted its condition, 1.2. so I had no choice but yo pay c. €130 for their extra insurance and 1..3. when I eventually was allowed to see it, I discovered it had no GPS, which I had paid for. 2. After a long and acrimonious delay they provided me with a suitable car, but by then I had so little confidence in them that I didn't cancel the extra insurance 3. When I returned the car there was noone around (at 7.45am - they were supposed to open at 7.30am) so more anxiety 4. The car was undamaged but they wrote to me afterwards saying falsely that I had done €300 damage to a door. They seem not to have taken the money from my bank 5. All of this was difficult for me and my wife to endure. We are very unhappy. We booked a car through you in Greece at the end of March - that was the opposite - a good experience "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by AYHAN - 16 June 2025
" Well prepared and ready. "
" They are good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by LOUIE - 11 June 2025
" I have done this already and provided evidence. Sort asap otherwise j will be escalating further. "
" VERY DISAPPOINTED. The audacity of you asking me to rate my experiences ence when I have been ignored re my earlier email sent today. I DIDNT RECEIVE THE CAR AND DEMAN A FULL REFUND. I HAVE EXPLAINED THIS TO TWO MEMBERS OF YOUR TEAM ALREADY SO I EXPECT CONFIRMATION THAT I AM TO GET A FULL REFUND TODAY OTHERWISE I WILL BE CONTACTING THE FINANCIAL OMBUDSMAN. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ROBERT - 11 June 2025
" The car hire was cheap and a good car was provided but the taking of money off my credit card unauthorised after returning the car is unneeded stress and anxiety for me to get my money back "
" We have been charged over £250 for damage to the car that was already on the car before we hired it. This has been done without notifying me first. I have provided evidence that the damage was already on the car and asked for a full refund. They are not replying to my email. I will be taking this matter further. It is outrageous behaviour by a car hire company. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by SØREN - 10 June 2025
" An OK experience overall "
" Confusing that the company you rent from, and the name in airport are different. And then the "insurance" suggestions, almost doubling up the price was not good. Apart from that an OK experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by SHARON - 06 June 2025
" Dreadful experience looking forward to starting a nice holiday. The car we ordered was not available, I had to pay an additional £427. for a 7 seater car. With 6 adults and luggage it was far to small. Very disappointed. "
" The car we ordered was not available, they supplied an alternative vehicle but it was to small for my requirements "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by HANI - 04 June 2025
" Great experience, good service. I would use this service again "
" The desk on arrival was busy, but I understand why, as they were excellent and provided good reliable service. Friendly staff, especially when returning the car. Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by EMANUELE - 03 June 2025
" Strange "
" I'm still expecting the checkout report, I have never received that. No one was at the desk when I left the car at 8pm. This is not great "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by THOMAS - 03 June 2025
" Disappointed to have our AdBlue run out & have to arrange emergency refill ourselves at our own expense. We don't have AdBlue in UK so didnt even know what it was! "
" Disappointed to have our AdBlue run out & have to arrange emergency refill ourselves at our own expense. We don't have AdBlue in UK so didnt even know what it was! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ROGER - 25 May 2025
" tbc "
" tbc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GWAN HONG GUNAWAN - 24 May 2025
" Staff at Venice airport was very helpful "
" Staff at Venice airport was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GORDON - 21 May 2025
" N/A "
" As the depot is off airport, a shuttle bus is provided. We had to wait 35 mins on arrival, which is longer than the 15 minute wait they quote. Car was upgraded due to shortage in our booked group. No issues during the rental period or the return. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JAMES - 16 May 2025
" Overall very good "
" Sixt staff were not to pushy with the damage waiver "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DANIELE - 30 April 2025
" See above "
" Cooling liquid required top up. Unacceptable. Additional driver was required for 3 days to return car to Venice, after main driver ended up in hospital, they charged the additional driver for the whole period of 10 days. Otherwise good car, worked well, fair price "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by LINDA - 30 April 2025
" Fantastic. "
" Fantastic and professional service. I received a car upgrade. The condition of the vehicle was immaculate in and out. Staff were friendly, fast and competent. Perfect pick up and drop off location. I cannot recommend this supplier more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VICKY - 15 April 2025
" I will probably go with an actual company rather than a broker. I paid extra for insurance with auto Europe but viaggiare made me think they this was pointless and that you should always go direct to the company. "
" Drop off took a long time as there was nowhere to park in the specific area "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ISTVAN - 13 April 2025
" Everything was ok, they offered a diesel car for very little extra price to save me money on fuel. "
" Everything was ok, they offered a diesel car for very little extra price to save me money on fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JONATHAN - 07 April 2025
" increasingly frustrated by car hire in general "
" i checked the car for damage with a torch on pick up - ensured all was written on the form, on return they charged for a new tyre where damage was recorded and photographed already on collection. they just need to make profit from people and are clearly under pressure to do so in quiet times. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
VENICE, IT - Reviewed by JOHN - 01 April 2025
" All aspects better than expected and straightforward. "
" Having paid a lot more for car hire in the past, I was suspicious that this deal was too good to be true but it was even better than I hoped. The rental was convenient to the airport, the staff most friendly and efficient, no hard sell on options and a very clean low mileage car. I will certainly look to this company again without hesitation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by FRANCES - 25 March 2025
" I have used Auto Europe very often and I think Rentsmrt24 is possibly the best car hire Company they have offered through their system. "
" This car Company was professional, courteous and efficient The pickup at the airport was fast. The car was clean and any dents or scratches were recorded on their paperwork. Returning the car was very fast It was a pleasure to deal with this Company Will definately use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SOPHIA - 20 March 2025
" An unpleasant experience would it recommend. Use bigger rental companies like Europacar these scam you with insurance. "
" Issues with deposit/cards. Called company and person on phone was not helpful & rude. B-rent staff at desk was rude & not helpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
VENICE, IT - Reviewed by ANDREW - 20 March 2025
" No winter tyres, no chains and no socks. I should be due a refund for you renting me an illegal vehicle. "
" No winter tyres, no chains and no socks. I should be due a refund for you renting me an illegal vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by STEPHEN - 14 March 2025
" Always use Auto Europe wherever I go in the world. A wonderful company with an excellent website & great customer service. Recommended them to a friend yesterday. "
" Everything went very smoothly & the staff were brilliant. Car had loads of dents & scratches be we had no problem with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DEBRA - 09 March 2025
" As above "
" The first car offered was a Fiat Panda. Very dented, not clean and quite basic. that is no charging, no central locking. For the money, disappointing. So i went back into the office and asked to swap it. I was given a Dacia Duster, quite new. Cleaner interior. Twice the size and definitely safer on the autostrada. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VENICE, IT - Reviewed by SUSAN - 07 March 2025
" All was 100% and competitive on price too. "
" Mario in the car pick up area was very helpful in solving the problem that the car we had been allocated was actually only 1/4 full . He callled the desk and asked to change our car to another one which was full of fuel - The staff at the desk are polite - Jenny was very helpful too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADAM - 07 March 2025
" Good service on pick up but auto Europe site did not highlight cross border surcharge into Slovenia of 15€ per day. Every minor blemish marked on pick up. Tiny stone chip at bottom of windscreen charged as new screen 550€. Insurance will pay but this was pretty ridiculous in my view. "
" Cross border surcharge not shown as excluded on your summary. Very detailed minor damage check. Small stone chip to bottom of windscreen charged for replacement screen. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VENICE, IT - Reviewed by MARK - 26 February 2025
" I virtually always use Auto Europe. This was as smooth as ever. "
" V happy overall. Counter staff encouraged me to check car carefully because I didn't buy extra insurance, but no hard sell and no issues on return. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ANNA - 26 February 2025
" So far no problems "
" Had to wait oben an hour for the car "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
VENICE, IT - Reviewed by ANDREW - 26 February 2025
" Money orientated, just a scam from either Auto Europe or Target Rent, might be even both of you. "
" I booked and paid for additional CDW cover through Auto Europe. This was not accepted by Target Rent and I was made to purchase their own insurance at additional expense. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEVE - 25 February 2025
" Happy with Auto Europe, not happy with Noleggiare. "
" My main issue with the hire is I beleive the car detailes provided as typical for class - a Land Rover Discovery, was completely mis-leading, especially as they didn't appear to have any of these types of vehicles avaialble. We went with the hire as it is a reasonable size car, 4 wheel drive and has all terrain tyres from the manufacturer (apart from the "Sport" version I beleive). This meant when we arrived we had to upgrade to a car with winter tyres and a larger car, although the car provided was a similar size to the Discovery we throught we were hiring. I understand the risk and caveat of the "or something similar" get out of jail card but it seems to me using the example car as typical of class was totally misleading - not happy and considerably poorer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ELMER - 25 February 2025
" We had to pay for snow chains and insurance on arribval even though they were included in the package, Car was dented on arrival "
" We were told our package did not include snow chains and we would have to take it ip bwith AutoRentala and we were told we shoudl take protection on the car to cover any damage - the car was not the car we expected and covered in dents so felt we had to take their cover to ensure we were not accused of the damage ourselves "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by STUART - 19 February 2025
" Reception staff very goog "
" Reception desk guy super helpful and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by CORINNE - 18 February 2025
" Autoeurope didnt help to resolve the situation at all. "
" Terrible company, our flight was late and when we tried to speak with the counter staff to wait for us he refused to do so, so we were unable to collect the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ALAN - 17 February 2025
" Highly recommended "
" Very pleased first class service highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by FREDERIK - 17 February 2025
" When we booked the car with autoeurope, we booked a Fiat 500 , but at the collection it wasn't available at all . We had another car similar but not the fiat 500 they promised. Also we paid £80.21 for a full cover insurance, but at the desk of Viaggiare they told us that if anything was going to be wrong with the car we had to pay them first and then claim the money back from you. That's is really confusing and not what I was expecting, and it was also confermed over the phone from your staff. Therefore we paid additional €203 to insure the car totally for our piece of mind. So I'm requesting a refund if my £80 paid in advance , as we had to pay extra on the site in Venice. We were not happy at all with Autoeurope arrangements I'm afraid . "
" The company viaggiare was helpful in Italy and the staff at the desk pleasant. We were not happy with Autoeurope contract we did with them "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VENICE, IT - Reviewed by MASSIMILIANO - 12 February 2025
" Amazing..I had very good car ,to be honest I didn't expect "
" O 'm very satisfied for everything, staff,car and courtesy... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DOMINIC - 05 February 2025
" Great service "
" All good excellent car good service friendly staff at Venezia thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SIMON - 04 February 2025
" Confusion over snow chains and whether they were included in the price. I queried with you after I booked the car as to whether the chains were included. You assured me they were, however when I got to the desk, he tried to charge me extra for chains. I protested and after he rang you and was on the phone for 15 minutes he relented and didn't charge....but implied that was extraordinary as chains are always extras. "
" Car was a long walk from the desk with no direct pedestrian access and poorly signposted. The car wasn't particularly clean. The biggest problem was having to pay 25€ a day for 8 days for my son to drive the car after I broke my leg. We only needed him to drive for the last 4 days but I had to pay the supplement even for days that were in the past, so instead of 4 days charged, they charged me 8 days. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VENICE, IT - Reviewed by MALCOLM - 30 January 2025
" All good as per usual with auto Europe "
" All good staff friendly. A few extra bumps on car notified and added to the ticket before we left. Apart from that no probs at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREW - 29 January 2025
" Rental said including snow chains but only snow socks where provided, these are not as effective as snow chains and they wear through very quickly. We had to use them twice and unlike snow chains they showed signs of wear. "
" Rental said including snow chains. Only snow socks where provided, these are not as effective as snow chains and they wear through very quickly. We had to use them twice and unlike snow chains they showed signs of wear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by LINDA - 10 January 2025
" Easy to book, all good "
" Excellent car rental company. Staff friendly, efficient and professional both at pick up and drop off. Very quick collections and return. Vehicle perfectly cleaned and with no smoking policy, which is fantastic picking up a card that dose not smell terribly. The vehicle had several marks and scratches, all documented. I experienced no issues and would most definitely recommend this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by CINZIA - 09 January 2025
" See above "
" Efficient counter staff and easy drop off. Very helpful that the office and car pick up are at the airport and not off-site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALAN - 02 December 2024
" I had some initial reservations due to other reviews but these were unfounded. The whole process was seamless with counter staff advising me of the road tax guidelines in Slovenia, a great car and on return a very efficient and easy drop off. Excellent service and value for money compared to some excessive prices from the Big lenders "
" I had some initial reservations due to other reviews but these were unfounded. The whole process was seamless with counter staff advising me of the road tax guidelines in Slovenia, a great car and on return a very efficient and easy drop off. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VAHID - 20 November 2024
" Very good experience, quick, good car, no issues. Happy with their service. "
" Very good experience, quick, good car, no issues. Happy with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SHAHRAM - 12 November 2024
" Auto Europe should not allow such poor rental companies to even feature on the website. "
" The car given to me was full of dents and scratches, the door was crumpled. I found out the window wash wipe container was completely empty when I first needed it to use; I had to fill up the container myself. The front brakes started to make a scraping noise. This car should not even have been allowed to be given to anyone. Poor customer service as well. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 1
VENICE, IT - Reviewed by BRIAN - 09 November 2024
" Happy "
" At around £8 a day (including a 10 euro cancellation waiver fee) for a Fiat 500X, this could not have been better. Really friendly staff and the process was simple from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEFANO - 09 November 2024
" Very good "
" Very good experience, however the vehicle was not equipped with the "Disco Orario" or the parking. I have to drive away to find a parking spot. I mentioned the problem when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LINDA - 03 November 2024
" It is good value for money and the staff is friendly, but they really need to work on providing clean vehicles to customers "
" Great service both at the collect and drop off desks. Friendly and professional staff. Very fast process. Unfortunately the car was again dirty, I have used their services before and the vehicle have always been dirty. This time it was actually dangerous because I collected the car at 10.30 at night and ll the windows were in such a state that it was difficult to see properly and there was nowhere to stop and have them cleaned. the following day I had to have all windows cleaned properly at my expense "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANTONELLA - 25 October 2024
" I don't have a problem with Auto Europe. "
" I was given a car that had the incorrect marks information on the paper and also dirty inside the car with splatter on the front seats resembling coffee. On the back seat behind the passenger seat there was a large mark of blood. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by DANIEL - 22 October 2024
" Awful "
" Our flight was 1 hour delayed arriving at 9.30pm and due to this it seemed Viaggiare closed their store when closing was 11pm as the shutters were down and nobody to speak to, leaving us stranded late at night with no transport to get to our hotel which was a 2 hour drive away. Resulting in us having to pay €400 to hire another vehicle to continue our trip as planned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by KEVIN - 22 October 2024
" Easy process. "
" The vehicle was very dirty when I picked it up both interior and exterior. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by MICHAEL - 20 October 2024
" Very helpful to speak to a real person by telephone, without long waits. No problems so cannot comment on claiming insurance refunds from Auto Europe. "
" Generally very efficient and no problems. Some car and driving in Italy documentation in English would be useful. Driving up and down the multi-storey car park is difficult. Expensive for second driver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 11 October 2024
" Auto Europe were fine "
" Long walk to collection point and not well signposted late at night. No coer at drop off in heavy rain "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 11 October 2024
" Collection and drop off was quick and easy. Nice tidy car. "
" Efficient helpful staff and a simple process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NEIL - 05 October 2024
" We have been loyal to Auto Europe for many years now and always recommend you to friends & family but this was such a bad experience we'll be looking elsewhere in future "
" We were not told in advance that pick up was 15 mins away from airport by shuttle. There was no-one to meet us. There were no instructions on where to go. The rental voucher stated pick up at Venice Airport 'shuttle under water tower'. This was incorrect and we wasted a lot of time searching. We were eventually told by someone at another car desk that RentalPlus were off-site so then phoned them. They then arranged for us to met a considerable distance away from the terminal and we had to walk there with all our luggage. It was frankly a miserable start to our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VENICE, IT - Reviewed by NICHOLAS - 02 October 2024
" Easy "
" Good car and service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALEX - 01 October 2024
" When I had an issue with my card at pickup, AutoEurope were absolutely useless. I won't be using again, and I'll recommend against them to all my friends and family "
" Unhelpful at the desk, car was awful and nothing close to what I paid for, but dropoff at the end was quick. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VENICE, IT - Reviewed by JONATHAN - 27 September 2024
" Horrible "
" Unfortunately I had left my license behind in the UK and assumed I could just transfer the contract to my wife. The staff at the counter explicitly stated that this was not allowed. As I had paid for the car I was completed confused as to where the difficulty sat as she had her license and i was there with the credit card that booked the rental. The staff were completely indifferent to our situation. I then contacted your out of hours office team and was given the same statement. So now I am out of pocket the original rental the 200 euro taxi ride to my destination and the additional 300 euro for the new car rental. Abysmal client service and dented our entire holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by RUTH - 25 September 2024
" Venice car rental a bit difficult to find as signage not great "
" Charged €150 for country border crossing - unaware of this fee Slightly difficult to find drop off area at Venice airport "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ANTONELLA - 23 September 2024
" I have never had a problem with auto europe. However whenever I book and there should be a discount, I never get the discount and pay full price which is not correct. "
" Arrived at the check in desk with long queues and one person only. I thought car was in terminal or airport as was listed but was parked at car park 6, far away and exposed to the elements. Car extremely dirty inside and out, obviously not cleaned from previous renter. Complained to the company and had to return to terminal and queue again to change key to another car. Other car was dirty but not as bad both inside and out. Very ruined outside with the body and very smelly of mildew/ musk inside. Car vibrating when driving and cant' see the mirror as it's vibrating, screen wipers front and back not cleaning properly as needs changing. A total disaster of a company and the car they give out are not checked. Very expensive and will not book with them ever again. I want a refund and wish to take matters further. I have pictures and video to show. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MASSIMILIANO - 21 September 2024
" Well done...every thing is good "
" I feel very welcome with professional people's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 21 September 2024
" the car was a hybrid, electric only lasted a day so it took loads of fuel it went back on line the last day ... "
" i was going to pick car up at about 1030 but the plane was 1 and half hours late due to french air traffic controllers ,so there was no bus to take me to the hire place also i phoned and got no answer i then got a bus and taxi to them but they were closed.. i booked a room close by and went for the car by taxi about 10 in morning they said they cancelled my car and i had to pay in full for the same car again so i payed twice will ring you on monday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MELISSA - 20 September 2024
" The pick up was awful, in terms of finding out how far away the car was and having to get a taxi and being ripped off by the taxi driver, but the drop off was smooth and the car was good. "
" The pick up, once we found the place, was very quick and easy. Everything is digitised. But first, when we booked, we were under the impression from the website that the car was 'in the terminal'. It's in fact about 20 minutes away. You have to call the company and they will come pick you up from the airport. We were staying overnight in Venice so decided to get a taxi who tried to charge us €50. An argument ensued and we got him down to €40 but don't pick this company if you want a car closer to the airport. It would have been cheaper to pay extra for a company in the airport. The drop off was much easier as we had pinned the address (it's a remote industrial estate) in the phone map, and then the company drove us back to the airport in their shuttle. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MASSIMILIANO - 18 September 2024
" Everyone was nice...I feel very welcome... "
" Nice costumers services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MASSIMILIANO - 17 September 2024
" Good "
" Nice guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GEOFFREY - 03 September 2024
" I am still waiting for my deposit of £425 to be cleared from my credit card (showing as pending) despite the fact that the car was returned on Saturday 31/8 -could you expedite please "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by SAMUEL - 03 September 2024
" Easy to book and all went fine "
" Good price for on airport. A bit of a walk to the car, maybe 5 to 8 minutes. Check in staff tried the hard sell on extra insurance and claimed I had 'no insurance' which obviously isn't true. Car was OK, a bit battered and the clutch was sticky. It was a hybrid though so was pretty efficient. All in all ok for the price "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VENICE, IT - Reviewed by LINDA - 01 September 2024
" I love Auto Europe and I will continue to book my car rental through this website "
" The lady at the pick up desk was not particularly friendly and trying hard o push insurance even though I had explained I had purchased already full insurance coverage. The car was in good condition, but extremely dirty. It was clear it had not been cleaned from previous rent. It stunk of smoke, there was ash everywhere, the wheel was sticky and the radio panel filthy with fingerprints. I found coins on the floor, sweets, an hair band and a broken mirror on the back seat. The gentlemen at drop off was however fantastic, very fast and efficient, helpful, friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by OLIVER - 31 August 2024
" No issues. "
" No problems. Slightly difficult to navigate to car pick up point. No issues at drop off. Car quite scratched. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by BONNI JACOB - 30 August 2024
" Responsive through e-mail and calls. Customer service better than what we used to from other agencies. "
" Provided us road unworthy car that broke down after 6km of driving. False marketing because they sold a discounted price and you really got a discounted and mediocre car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by BRADLEY - 29 August 2024
" All in all pretty good from satart to finish. "
" Nearly new car in clean condition (except glovebox rubbish). Counter staff pretty efficient, if lacking a smile. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by DHAM - 28 August 2024
" The car is good, the lady who gave us the car Luna was very helpful and apologetic, I have no problem with booking through Auto Europe "
" I have bad experience with pick, the location sent by auto Europe is different from actual location and I have to contact numerous calls to guide me to new location, I have to drag my bags with kids walking to new location which is a petrol station near to airport, the pick up delayed for more than 1 hour "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREW - 27 August 2024
" Good car, poor pick up at Venice - please provide clearer instructions of where to get shuttle bus. "
" When we picked the car up at Venice Airport, very little help or signs meant a lot of us had no idea where to wait for the shuttle bus to Drivalia offsite. Please provide clear signs in the car park of where to wait and make it clear upon booking - it wasn't. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GLYN - 26 August 2024
" Apart from the transfer from the airport, very happy with the service from the team at rentsmrt24, the car was clean, and the transfer back to the airport was quick. "
" The phone number to arrange the transfer was an answer phone message in Italian, which we did not understand, so we had to ask someone at the airport to translate for us, delaying us for over an hour. When the person got through, they mini bus was with us in around 5 minutes. It would be better if you could text/ wattsapp the office when you arrive . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEFANO - 23 August 2024
" As above "
" Excellent experience all around, very easy to book, Valentina who did my check in was very experienced and professional, it was a smooth process. Thank you for the upgrade! As I dropped the car before 8:00am, keys conveniently dropped in the key box. Received a confirmation email after 1 hour, very quick!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LAIMONAS - 23 August 2024
" Excellent, however when colleting the car should be mentioned that a parking photo needs to be provided....nobody reads xxx pages of terms & conditions. "
" Excellent, however when colleting the car should be mentioned that a parking photo needs to be provided....nobody reads xxx pages of terms & conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by AZEEM - 15 August 2024
" As above it is a rip off i paid for full insurance at timw of booking and then charged extra £500 or 400 option with less coverage at pickup or no car given or refund "
" Once arrived and all was paid before hand i was informed i had to pay extra £500 for 5 day insurance or £400 extra for limited insurance ontop of full insurance already paid Extra £100 a day. I like others there collect car where shocked at this as i would not have used them at this price. They refused to let me have car with out purchasing their insurance and no full refund given if i cancel A rip off place do not use "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KEITH - 14 August 2024
" so referring to comments in Q3 I did fill in a claim online as we had coverage with yourselves and to date no one has come back to us. Very disappointed to say the least "
" Upon collecting the rental we were sold additional insurance which they pushed on us. We had a breakdown to which we were covered with them but in the event of requiring help was told we were not covered. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
VENICE, IT - Reviewed by BARRIE - 08 August 2024
" Absolutely awful please read my comments in the "experience with Keddy " box, l await your response "
" I can't rate Keddy, because at no time did I deal with them!!. My experience with this car hire was a bit of a shambles. There was no Keddy desk at Venice airport, my voucher was with auto europe, again no desk for them either, I then had to join one of the many queues to find out which desk I should use, which turned out to be the "Europe " desk, fortunately a fellow traveller told me I had to register my arrival on a computer tablet. I then queued for just over 1 hour before I was serviced, at this point I thought finally progress, only to be frustrated again, I had booked and paid for a Fiat 500l , because I am over 6 foot tall, and need a car with a high roofline, only to be offered an Opel Corsa which was not really suitable, on pushing the point, I was told there was a 500l available, but not for another 45 minutes, after we had been waiting already for over an hour, and having to meet relatives, we had no option but to take the Corsa. I have hired cars in Italy for many years, but this rates as our worst experience "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VENICE, IT - Reviewed by ANDREA - 18 July 2024
" I had asked before I booked if I could take the car out of Italy and was told that was included. But I was then charged 90 Euros at the desk. "
" Scrape on car was not recorded on ipad but was on the paperwork I received when I collected the car. On drop off I was told that I should have taken photos of the damage...until I showed the representative that the scrape was marked on my copy of the paperwork. Very difficult to drop the car off in a tight multi story car park with no parking spaces left. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
VENICE, IT - Reviewed by DARRELL - 16 July 2024
" Overall good experience but insurance very expensive add on not mentioned in original quote "
" Insurance very expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LESLIE - 14 July 2024
" FIRST CLASS "
" THE COLLECTION WAS BUSY , HOWEVER, VERY STRAIGHTFORWARD. THEY GAVE ME A CUPRA CAR WHICH WAS IN EXCELLENT CONDITION AND SUPERB TO DRIVE. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MATTHEW - 13 July 2024
" Would not use again "
" Given a smaller car than I booked and paid for "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VENICE, IT - Reviewed by YASIN - 02 July 2024
" Much easier just to indicate that the pick up is to the left of the terminal following the covered walkway. We WASTED AN HOUR walking around looking for exits, car parks, then finally the pick up stop... "
" We took nearly an hour to find the pick up point at Venice Airport to take us off site. Collection relies on being able to phone Target on arrival then waiting for them to send a google maps image of the pick up location.... Not ideal. Clear instructions in advance on the booking reservation would be much more preferable. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ARTHUR - 02 July 2024
" Smooth. "
" No problems with pickup or drop off. The car was nearly new and I had no problems with it. Autovia had the most convenient drop off site of all the car rental companies, I thought. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by AIDAN - 28 June 2024
" Good drop off "
" Flexible at checkout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREW - 25 June 2024
" Easy to use website and great value. Very happy overall. "
" Great value, better car than expected and good service. Quick transfer service to the off airport pick up location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIORGIO - 24 June 2024
" Poor "
" Holding my deposit for possibly 10 days seems wrong "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ALISTAIR - 19 June 2024
" Trusted auto Europe, plenty of choices and helpful information available on the website for each car rental company "
" Great service, staff were friendly and helpful. Car was basically new (~2000km) and was condition reflected it. Had no issues upon returning but I did have the full coverage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANGELA - 18 June 2024
" Autoeurope have been very helpful and contactable. Surprise wasn't so good. "
" This vehicle was provided with half a tank of fuel. I was asked to sign documents before I got to see the vehicle which stated it had a full tank of fuel. I returned the vehicle with a full tank of fuel. We also had to pay for a cleaning charge which wasn't mentioned in the voucher before we got the vehicle. And there was no mention of taxes on the additional driver charges either. Not impressed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
VENICE, IT - Reviewed by ABLA - 09 June 2024
" File has been raised to Auto Europe Customer Services for the experience with Drivalia. Depends how it will be managed. "
" Our flight was delayed, therefore we collected the car around 22:30. We had to pay 400 euros on Pre-authorization with a withholding of 151.28 € . The person in charge told us it was due to our VISA card wasn't a credit card; but it was. He was unpleasant, we feel hostages, We didn't know why we had to pay this amount of 151.28€ . The person talked about an "insurance" and corresponding to three amounts = 59.78€ + 48.80€+42.70€. That was the only explanation we've got with no invoice or receipt. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ANDREA - 08 June 2024
" See above "
" The hire was good, however, they never replying back to me sending my invoice for administration fees due to 'multa' and never replied about receiving this at my home address. Disappointing! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by RODNEY - 01 June 2024
" See above "
" Generally satisfied. But 1. Tyre pressures under inflated 2. Fuel tank not full only showing 590 Kim's but when full should show 790kms 3. Windscreen wipers very poor condition . Always use Avis but this not their usual excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by CARLA - 23 May 2024
" Overall a good experience with a bit of waiting to pick up and drop off "
" We arrived at 11.30pm and had to wait an hour but wahid was super helpful and came and showed us how to start a silent hybrid car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DEBRA - 19 May 2024
" very smooth and straightforward. Gave 9 points for condition of car and drop off as car needed washing (not a big problem though) and no one there to check it in or out so took plenty of external and internal images "
" Great service, helpful, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by VANNI - 17 May 2024
" Always a pleasure to book with auto europe "
" I didn't have any problems, everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GERRARD - 17 May 2024
" I called Viaggiare directly at Venice Airport today. I was told to submit the evidence of the original dirt. I asked for the evidence of the dirt that caused the charge and told - No we don't have it. I was then told "You are lucky we didn't charge you more". Shocking, 25 Euro is not much in the grand scheme of things but it seems a well worn routine to get more money from the customer! Disappointing. "
" Thieves. Pure and simple. I was hit with a 25 Euro charge, four hours after dropping off the car, as it was dirty. On picking up the car it was filthy, with various bits of trash in seat pockets and so on, however as I didn't interrupt my vacation and submitted videos of the rubbish already in the car, it seems I have been charged. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MARTINA - 07 May 2024
" Always pleased with Auto Europe "
" Straight forward and friendly and efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by CLAUDIO - 05 May 2024
" Car good, even though with too many scratches, drop off far away from the malpensa airport and not clearly indicated "
" Drop off not user friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
VENICE, IT - Reviewed by STEWART - 12 April 2024
" Very good "
" Pretty good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by VANNI - 11 April 2024
" Always a pleasure to book a car with autoeurope! "
" All good until the drop off day. Because the drop off was very early in the morning, I had to park the car and leave the key in the keys box. None was around to check the car condition and the following day I received an email asserting that some scratches were present and that I have to pay €30 for the damage and €40 as random/undefined services. I truly don't think that it was me to damage the car but there is no much that I can do to push back this, because the contract clearly states that in case of drop off outside working hours they have 3 days of time to notify any damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LINDA - 11 April 2024
" great choice "
" Very good service experience. Very easy collections and drop off, friendly staff. It's a pity that the car conditions were not up to part. The car was missing a rim and had a large number of scratches. It was given to me dirty inside and out and smelled pretty bad of smoke. It did not look like it had been cleaned or wash in a long time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VENICE, IT - Reviewed by SEBASTIAN - 11 April 2024
" all good "
" the car was not washed. For the rest it was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by STEPHEN - 21 March 2024
" Love Auto Europe & ALWAYS book with you. "
" Everything was great but the car had a lot of dents & scrapes marked on the sheet but several that had not been recorded so it was a phaff to get that done. Also the front tyres needed pumping up (done by Italycarrent). Very nice, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by CRISPIN - 20 March 2024
" Terrible experience with Alamo. Will try to avoid using them "
" Waited 1.5hrs in queue for rental as only 1 counter staff who was doing her best but taking 15 mins+ to process each rental. Car covered in dents and scratches so difficult to be sure that condition properly logged. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
VENICE, IT - Reviewed by JONATHAN - 19 March 2024
" Generally good experience but not so good in providing operators not at airports. I had to fiddle the system to get your choices of all operators at Venice Mestre "
" Overall very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MARK - 16 March 2024
" rubbish..... 1 hour to agree on a car through an aggrtessive 'upsale' process and to get a small mercedes and not a Landrover. The car had dents and scratches. RUBBISH "
" total rubish. I booked a landrover which is a 4x4 and got a small mercedes. You should all be ashamed of your process "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VENICE, IT - Reviewed by ANDREW - 12 March 2024
" A bit of a walk from the arrivals "
" I only had a paper driving licence and after a short delay they still allowed me to go ahead with the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ISTVAN - 07 March 2024
" I've been using Auto Europe for many years now, it was always a positive and reassuring experience. "
" The car that I initially got had slightly flat tyre. Once I reported this to staff they gave me another car which was a better value (bigger and diesel). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VENICE, IT - Reviewed by RUARIDH - 06 March 2024
" Paid 120 for roadside assistance and 190 for winter chains "
" Car had electrical issues. centre console display inoperative. No heating display, radio, map etc. and developed flat battery during course of rental. Agent stated there were winter chains inside the vehicle however this was not correct. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by SIMON - 06 March 2024
" I feel ripped off by crooks! Look at the other reviews! This was recommended by a friend because it was cheap so didn't check Reviews essentially either 5 star or 1 star what does that tell you? "
" Very plausible con men. Charming at the desk, although were selling additional insurance very heavily. No email confirmation of scratches on car as promised On return another charming fluent English speaker went straight to an imperceptible nick on the driver's door. Almost impossible to see! The car had been in a safe parking area and I had inspected for damage every day. When I remonstrated he said don't worry you can claim from your insurance company! Deducted £325.70 and still no emails! I could go on but am so furious and will contact the police. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by FILIPPO - 22 February 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SCOTT - 21 February 2024
" Everything went smoothly and we had a VW Golf that easily took 4 people and 2 large + 2 small suitcases + hand luggage. "
" Andrea's on the desk at Venice was very helpful & charming. I would use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by EDUARDO - 21 February 2024
" Good online process. "
" Counter staff was quick to offer a larger vehicle for an increased price - arguably the category originally booked was quite small (though it said "standard" size in the voucher). I was ok biting the bullet for the larger car as we had 3 large pieces of luggage. Upon return I had to drop the key (out of hours) only to get a nasty surprise on email later that they 'found' damage to the car. No way to refute this as I hadn't taken a video of the car when I dropped it off. The photos they sent were not clear and I do not think there was damage under my rental (car was kept in garage for most of the week). Overall, feels like a sleek machine to make money off expensive upgrades and bogus damage claims. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ADRIAN - 20 February 2024
" The car was smaller than expected. The counter was closed at dropoff. They then sent me a bill for an extra €46 saying we had returned the car a day late (not true), and adding a Licence Fee, and late arrival fee, and a Location fee, no explanation what they were for. "
" The car was smaller than expected. The counter was closed at dropoff. They then sent me a bill for an extra €46 saying we had returned the car a day late (not true), and adding a Licence Fee, and late arrival fee, and a Location fee, no explanation what they were for. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
VENICE, IT - Reviewed by ANTONY - 14 February 2024
" See above No 3 "
" Pick up was a long walk away from terminal. Drop off was crazy no place to park and no one to inspect car. They are now claiming I did 570€ of damage for marks on car at pick up. I videoed car prior to pick up and have sent them this. Suspect it's a scam to make money off pre-existing damage. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VENICE, IT - Reviewed by SIMON - 13 February 2024
" Very happy and liked the ability to add the additional excess insurance for a sensible price and would certainly be happy to use Autoeurope again in the future. "
" Overall it was a good experience just a shame when we checked the car on pick up we found additional damage which was not mentioned on the paperwork! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by EVGENY - 13 February 2024
" no complains "
" more signs at car park would help to find them quicker "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DUNCAN - 13 February 2024
" Appalling Dishonesty "
" Dishonest Staff Unnecessarily difficult. They cheated us by charging us for damage that they did not identify and indicate at time of hand back. They also took the car back before we were actually ready and did not point out that we would be charged an excessive cleaning fee if we did not clean it out. They asked me to sign on a mobile phone screen that was completely blank except for the word FIRMA at the top. They did not explain that I was signing for the above items which we were only informed about when we reached the office some 15 mins walk away. They could not demonstrate that the damage to the wheel rim was caused during our hire period, It could have been there before we accepted the vehicle or caused after we handed it back. It could even have been a different car for all we know. This was a deliberate scam relying on a well practiced routine in my opinion. I am appalled that Viaggiare can be this dishonest. I shall never use them or Auto Europe again, you are employing fraudsters. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by GÖKSEL - 07 February 2024
" From begining to end Maggiore all perdect. The car was brand new . The pick-up process was very quick and clear enough. All alternatives that could help during the rental period were presented very clearly. The process of returning the vehicle was very fast, the staff was very helpful and polite. 5 star. Thank you Maggiore and thanks to Autoeurope . "
" From begining to end Maggiore all perdect. The car was brand new . The pick-up process was very quick and clear enough. All alternatives that could help during the rental period were presented very clearly. The process of returning the vehicle was very fast, the staff was very helpful and polite. 5 star. Thank you Maggiore and thanks to Autoeurope . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANTONELLA - 29 January 2024
" I have and will recommend "
" It was a good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JACK - 26 January 2024
" I have always booked with Auto Europe and have never had this type of treatment from one of your service providers before. I hope you will take my complaint seriously and raise it with Noleggiare. "
" I am currently working through a damage claim. I return the car using the evening drop off. I took photo's at the drop time to show the car had no damage. They are since trying to charge me for damage evening though I dropped the car off with out damage and I have given them photo evidence to prove this. They are telling me that I am responsible for the car even after drop until their office opens again in the morning. It's outrageous! I am waiting for them to prove to me that the car was actually damaged. I am very suspicious that fraudulent activity is occurring with this company as when I collected the car there were damages noted on the paperwork that didn't exist. I am worried that they are operating a scheme to untruthfully take money from customers. I have spoken with other colleagues since who have used them in the past and they have experienced similar issues. It's also suspicious that they are charging me a value (£280)that is just below your cover excess of £300. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MARTINA - 11 January 2024
" You guys are fine, but you need to work a better deal for customers as far as Italy is concerned. You need to protect us customers against the usual rip off in Italy! "
" Incredible frustrating and dissapointing. When we use Avis in Spain, it is always a pleasant and smooth experience, but in Italy Mamma mia! as they say. The charged us for snow chains like 30 euros for 2 1/2 days. First, the cost of news ones are 30 euros. Most important, if you are obliged by Law in Italy to have in all cars why is not it included on the price when booking via auto europe. Customers do not have a choice as you have to comply with the Law and Avis Italy charges whatever they want on the top. Don't you agree if every car should have one by Law it must be included on the booking price as you will have to have it anyway? It is a disgrace to be honest! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VENICE, IT - Reviewed by JAMES - 09 January 2024
" Happy with the vehicle and service provided "
" Happy with the vehicle and service provided "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MIRCEA CRISTIAN - 05 January 2024
" Very easy to book, and the cancellation up to 48h prior to pick-up is a massive advantage. Luckily I didn't have to use it, but outsourcing the third-party insurance is not ideal as the customer needs to interact with yet another system if a claim is to be submitted. Ideally, if anything goes wrong, the rental company speaks directly with Auto-Europe and everything is handled by AE. This is what Full piece of mind service for customer would be. "
" Smooth service - no issues for either pick-up or drop-off. They're not a predator company. Car was new but dirty inside. It's not a big deal in the general scheme of things and for the price. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VENICE, IT - Reviewed by MATTHEW - 05 January 2024
" Worst thieves ever come across "
" Do not use. They forced me to get insurance 10x price of the rental. Total con artists. Then took another euro300 and haven't given it back. Should be removed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by FRANCESCA - 03 January 2024
" The staff was great but the car was really dirty (inside) when we collect it. "
" The staff was great but the car was dirty when we collect it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VENICE, IT - Reviewed by MASSIMILIANO - 03 January 2024
" Fantastic "
" Absolutely excellent service and peoples. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SANDRO - 01 January 2024
" Great car, what a pity for the staff at reception. "
" The lady at the reception tried to sell me an extra insurance I didn't need. I told her that I had already taken it the full cover, she insisted. Once I refused for the second time she became very curt. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GARY - 01 January 2024
" Great value and nice people at rental plus "
" Rental plus were great but auto Europe had the wrong phone # for them on the documentation but we sorted it by calling the Uk # "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MASSIMILIANO - 30 December 2023
" Everything fine "
" I had very good welcome from Simone and Alessia, very friendly peoples. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANTONELLA - 29 December 2023
" Very happy with the customer service, ease of booking, with the car, with the front desk and the return. I will use Auto Europa again. Thank you "
" Very happy with the customer service, ease of booking, with the car, with the front desk and the return. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREA - 13 December 2023
" Please see point 3. "
" Awful! First time ever I rented from Italycarrent as they recently have very competitive rates on this platform (I have been using AutoEurope for years and mainly at Venice Airport). I quickly realised why the rates are so low... I collected the car with complete darkness and as always I trusted the eventual damages were recorded in the rental documents I signed. Never had any problem in the past with other dealers. At the moment of returning the car, the lady at the drop off started checking the car with the meticulosity of a surgeon. Two damages in opposite parts of the car were found and she contested them to me. I am absolutely sure that the car was not damaged during my rental period. Obviously she didn't care about what I believed as it was my word against her and she said it was my duty to check the car before leaving the airport. Fine. I had to paid Euro 371 (the rent for 3 days was about £15). The element that made me immediately think that this is a regular modus operandi of the rental car company (alongside very unusual competitive rates) is that while the lady was contesting the damages to me, two more customers that had just got the keys from the rental office, came straight to the drop off office as they noticed several damages that were not shown in the contract they had just signed. Bingo... Please let me know if there is something I can do to get back the money Italycarrent unfairly charged me. Many thanks in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MARTIN - 07 December 2023
" Started to get more competitive again after being less so during and after Covid "
" Good value, good car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SUZY - 06 December 2023
" Good booking experience. Good price. Good return experience. "
" Not having to go to the desk on return was brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 27 November 2023
" Not made clear that I would require a non Amex credit card at check in so then had to pay an extra £150 (almost as much as the rental) for insurance making insurance protection purchase from auto Europe pointless. "
" Helpful counter staff, easy pick up and drop off "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANTONELLA - 25 November 2023
" Smooth reservation and also reasonably priced. thank you "
" The two members of staff at the counter desk were lovely and polite, however on arrival at the car park the car was dirty outside and inside and smelly inside, it was clear it had not been cleaned. I had to wait a further 20 minutes for the assistant to give me the keys to another car who clearly had not been cleaned inside and out but it was better then the first one. The viaggiare management need to check the cars had been cleaned by the cleaning team before handing out the keys to customers. However I would like to reiterate that the front desk members of staff were lovely. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ANDREW - 05 November 2023
" See above comments "
" Car had litter inside, bottles and used tissues. Car dashboard covered in cigarette ash. Car not full of petrol as stated. Nobody answered the phone when i rang to inform them about this. Then i wrote an email which wasnt answered for a week. Terrible customer service. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VENICE, IT - Reviewed by LINDA - 02 November 2023
" The pick up drop off desk experience at the airport was great, fast and efficient. The Clark was knowledgeable, polite and professional., in fact he was the best part of the whole experience. The car collection and drop off location and service is terrible, cars are located far from the terminal and you are left on your own for both pick up and drop off. This way it is not possible to confirm to he cars conditions with anybody and I had to make videos. The car condition was terrible, very dirty in and out and also smelly. A large number of marks and demage on the car bodywork and the front tires were signalling they were deflated for most of the rental time. "
" If you are a female traveling by yourself and arriving at the airport at night, do not book this car rental company. They keep their rental cars at car parking 6, which is located a good 10 minutes walk through car parks to an isolated far car parkubg area which anybody can reach from the puvlic roads. At night, with cases and valuables, it is an extremely scary experience to have. Furthermore my rental car was filthy outside and inside. It had not been cleaned after multiple rental uses as I found documents of 2 different previous drivers in the different parts of the car. When I asked if I could take the car to clean during my holiday and in my own time and asked to be refunded of the costs, after many calls and wasted time, I was only offered a maximum reimbursement of 10 Euros. The price to have a car cleaned in and out, is 25 Euros everywhere I have asked "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 2
VENICE, IT - Reviewed by DAVID - 31 October 2023
" Assuming the claim process goes through fine my auto europe experience was fine and I am grateful to have used a third party when trying a new car rental company. "
" They have sent me a damage report for a trivial scratch which I could not possibly have caused given the position but could easily have missed in my inspection given its size. I am glad I took out full cover but feel disgusted by the company itself I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAOLO - 30 October 2023
" A very long walk to the rental car park. This should be noted on the booking for those with reduced mobility or small children "
" It took an extremely long time at the counter. The assistant said this was due to privacy laws as none of the details We had entered had been transferred to their database. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by SUSAN - 11 October 2023
" We have used Auto Europe for many years - the customer service is always excellent and we will continue to use the company and recommend it to our friends . "
" We have a complaint about the car and I am unable to write what happened on the feedback website for Sicily by Car - so thank you for the opportunity to tell you about it. The car was nice and clean. Our complaint is ... the fuel gauge was showing 3/4 full. We took a photo of the gauge and went back to show the lady at the rental counter. She said to return the car with the same gauge reading - 3/4 full and she would make a note in the booking However in the past we had a car with a faulty fuel gauge and we were charged a heavy penalty so we were reluctant to do this and the gauge was showing full when we returned the car We are very disappointed that someone at Sicily by Car had not taken the care to complete the checks properly and refill the petrol tank when the car had been returned by its previous customer and we had to pay for extra petrol for that mistake . We expect the tank to be full when we hire a car. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VENICE, IT - Reviewed by GIUSEPPE - 10 October 2023
" This is the only car rental firm I have had a bad experience with. I have travelled to Italy on many occasions and all the others have been very good. The experience from Viaggiare has been the worst ever. Auto Europe have been helpful so far. "
" Vehicle was not that clean at start of hire. I have video of car at start and end of hire that shows it was returned in same good condition, with no damage by me. But surprised they feel small bumper scuff marks warrant a repair of bumper. One scuff mark can only be seen when viewed from under car. I have full insurance but I feel insurance company should challenge the alleged damage. Happy to supply video and photographic evidence. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by GABRIELE - 09 October 2023
" Partially disappointing "
" No availability of the model booked "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by DALE - 30 September 2023
" The staff were very thorough with the paperwork however we feel they should have given us a ticket to exit the car park, and tell us what to do on our return if the car park was full "
" After completing the paperwork in the airport - Venice Marco Polo, we made our own way to collect the car unfortunately we weren't told we would need a ticket to exit the car park. On returning the car to the same car park - it was full. We pressed the call button but spoke no Italian and the guy spoke no English and wouldn't let us enter. After reversing out and trying to find another car park - all full, we returned and pressed the call button again, we just said car rental and the barrier opened "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JAMES - 26 September 2023
" Awful as above "
" The directions to the car 10 mins walk were very poor. Car park too far away from terminal. Car badly damaged even beyond what was pointed out at the desk. Drop off, car park was full and we had to find another way by talking to the parking control centre. Never will use Viaggiare again "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by STUART - 25 September 2023
" see above "
" Frindly and helpful, but, as usual, they tried to sell extra insurance despite me having already paid for full cover. The car park was quite a walk away and not all that easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
VENICE, IT - Reviewed by PAUL - 21 September 2023
" Reliable experience booking through AutoEurope and I now use them pretty much every time. "
" Easy check-in and check-out at Marco Polo airport. No issues with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VYTAUTAS - 19 September 2023
" Easiest collection and return in our experience. "
" Swift and easy collection, great car and electric charging options explained. Return was a breeze and took 2 mins max. The only thing missing is an email confirming the return and condition of the car, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MALCOLM - 18 September 2023
" Auto-Europe booking was clear and easy. I phoned with two queries before the trip, and both were dealt with promptly and helpfully. Overall, a good experience with Auto-Europe let down by Viaggiare "
" Car hand-over took a long time, and the receptionist initially tried to charge extra for the 'free additional driver' which was part of my contract. She backed down when I showed her the note from Auto-Europe. However, she did give us an estate, when I had booked a hatchback, which was helpful. The car was dirty, had the previous customers papers in the glove box, and the screen wash reservoir was empty. In addition, a warning to 'check tyre pressure' came up as soon as we drove off. The tyres seemed fine though. The main benefit was low cost "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VENICE, IT - Reviewed by NERAN - 18 September 2023
" If the collection of the car was more efficient it may have been a better experience for us. "
" Although we had a ticket for the que, there were the counter excepted others to go before us. We were waiting inline for 45 minutes to collect our car. The car we received had dents and scratches on every panel. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
VENICE, IT - Reviewed by DAVID - 14 September 2023
" Easy to book. Good price "
" Very helpful staff. Car return was not very clear Where to return the car or what to do with the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ROSS - 06 September 2023
" No car seat for our baby when I ordered one a big arguement about paying extra driver which was meant to be included a big arguement about paying for car seat which was meant to be included car was parked about a mile from the terminal and with a baby in 30oC heat it was very difficult. "
" No car seat for our baby when I ordered one a big arguement about paying extra driver which was meant to be included a big arguement about paying for car seat which was meant to be included car was parked about a mile from the terminal and with a baby in 30oC heat it was very difficult. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ROD - 06 September 2023
" Very helpful call centre colleaguewhen I realised the day before our departure to Italy that as a technical matter I needed an international driving licence but did not have one. He had the idea to call Sixt in Venice to check whether they really needed it, which he promptly did and came back to me quickly with helpful answer/advice. Will definitely use Auto Europe again. "
" Efficient and quick service Good choice of premium SUVs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREA - 01 September 2023
" Please see above. "
" Car was supposed to be full petrol and it wasn't. Called immediately but office was closed by the time I got to the parking. It's the second time that this happened and of course the cars were returned both times full petrol. Gifted the company easily ofPl 30/40 Euro. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VENICE, IT - Reviewed by CLAIRE - 28 August 2023
" Staff helpful and friendly "
" Very impressed with everything. Much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LAWRENCE - 18 August 2023
" as above "
" as above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MORRIS - 15 August 2023
" Good price, easy to order "
" The process of getting the keys was painfully slow. It was not the fault of the agent but just poor office systems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VENICE, IT - Reviewed by EMILY-JANE - 13 August 2023
" I'm not really sure what Auto Europe are so can't comment. "
" I thought I had booked a bigger car but the one we got was fine. Staff on the counter were great. Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JAMES - 11 August 2023
" Ease of booking appreciated. Staff were polite and helpful. "
" Vehicle already had done damage to the sidelights which had been noted on the paperwork. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VENICE, IT - Reviewed by MICHAELA - 08 August 2023
" Really good hardly any wait time and the staff were very friendly "
" My fault but we arrived 2 hours early and they wouldn't let us take the car which was a shame but I had booked the pick up time so can't blame anyone other than myself. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by TIMOTHY - 27 July 2023
" When we arrived at the collection counter the car hire company said we had to pay an additional fee that AutoEurope had told us (in writing) was already covered. We had to call AutoEurope and they said they will cover it but we still have to make a claim to recoup our money, which is a pain. "
" We were given a car that was close to breaking down. The clutch was slipping and about to fail. We tried to contact the company via phone and email but they did not answer for 4 days. It was very stressful as we were visiting hilltop villages in rural locations. We had to get out of the car to push it twice. The company showed no interest in resolving the problem. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
VENICE, IT - Reviewed by JUSTIN - 21 July 2023
" Outstanding! One of the best customer service experiences I have ever had with car rental. "
" Outstanding! One of the best customer service experiences I have ever had with car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEPHEN - 08 July 2023
" Have used Auto europe many times and don't have a problem with the company, but you need to review your suppliers!! "
" Car was covered in dents and scratches, which we pointed out and they said they had them all marked - 5 weeks later they are now trying to charge me €250 for damege plus €80 theft management?? They also charged me €36 at pick up for travel into Slovenia, which wasn't mentioned in the " important information " in the original quote. I have been unable to get any answer from any of the phone numbers given. Checking on Trip Advisor, I now see there are numerous complaints of a similar nature - YOU SHOULD REMOVE THEM FROM YOUR LIST OF SUPPLIERS - Steve Woods "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by DAVID - 26 June 2023
" Shame that car hire is still much more expensive than it used to be and hasn't returned to pre-covid prices! "
" Pick up desk - I liked the use of the terminal entry system for queuing. Much fairer than the "scrum free-for-all" when there many, many people waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JULIE - 25 June 2023
" The young man on reception was very helpful. "
" Just stressful on arrival as flight delayed, rang the office was told the office closed at 11pm, then 60euro fine and car hir would be cancelled. We had to abandon the luggage at 10:45pm and then waited until 11:15pm for the minibus to take us to the office. Surely flight delays are common and some flexibility and reassurance could be given. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NICHOLAS - 19 June 2023
" Disappointing. "
" The Viaggiare staff were disorganised and chaotic. They also tried to charge me E35 for additional insurance - stating that the insurance (full cover) I had bought from AuroEurope was insufficient. The vehicle windshield was was dirty and the washer fluid bottle was completely empty. All-in-all they were very poor. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
VENICE, IT - Reviewed by IAN - 01 June 2023
" overall good. Used AutoEurope many times over many years, usually competetively priced. "
" i have used them a few times and mostly they are a good company. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by NICOLAS - 21 April 2023
" Sergei M at Auto Europe was super helpful. Thank you!! "
" I arrived late to the Noleggiare counter to pick up the car and the staff told me that there was no longer a car for me. They didn't even try to contact me to see if I was coming and when I tried calling there was no reply. Fortunately Sergei M at Auto Europe was super helpful on the phone and helped me cancel the reservation and do a new one. I had to wait another hour or so but it meant I could get a car in the end for more or less the same cost. Once I got the car, it was too small I would say for what I booked. We had two pieces of check in luggage and they couldn't fit in the boot of the car. I had to place one fo them between my kids in the back seat. Not ideal but we just needed to drop the luggage in the hotel first so that was acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JONATHAN - 18 April 2023
" Pick up point far from the airport. We had to wait for a shuttle which we didnt find easily outside the airport. Wrong directions led us to the old pick up point. The car was dirty inside and outside. The staff told me they only cleaned the car inside (it was dirty anyway) and could not wash the car on the outside since they recently moved to this new pick up location and the car wash did not work. The tank wasn't full as expected. They told us the car returned to them with the tank full to 7/8 and we could have returned it the same way which was not easy to do since we didnt know how much petrol we should put to get back to tank 7/8. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VENICE, IT - Reviewed by SUSAN - 04 April 2023
" I have used autoeurope for several years and recommend it to friends "
" Tatamis was very helpful and escorted us to the car in the car park . She was very friendly. She was on duty again when we returned the car and she was welcoming us asking about our few days with the family "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by BERNARD - 31 March 2023
" Straightforward. "
" Appreciate the upgrade. Too car. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEPHEN - 23 March 2023
" I always use Auto Europe as the are, quite simply, brilliant. The staff at Locauto were lovely, & the car was perfect for our needs & the whole car hire process was easy & efficient. Thank you. "
" I have used Locauto before & always choose them because the whole car hire system is so easy, pleasant & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTOPHER - 23 March 2023
" The car was as advertised. "
" The eurocar reception man was off hand. Wanted to charge us extra for the snow chains (included) It was definitely not service with a smile "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEPHEN - 20 March 2023
" See para 3 "
" I very nearly didn't make the booking with Sicily by Car because of all the negative reviews. The price won me over. I can honestly say it was the easiest, quickest and most efficient car hire I have ever done and I've done a lot. The car was in immaculate condition and exactly as ordered. There was no hard sell about buying excess insurance cover. There was no wait at pick up or drop off. The car was also checked over at drop off and signed off with no faults. I've hired cars in the past (Europe car) where you leave the key in a drop box and they let you know in 14 days if there's any damage. Unless you photograph every inch of the car you've got no come back if they say it was returned damaged. I wouldn't hesitate to use Sicily by Car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RUARIDH - 17 March 2023
" Efficient service. Excellent vehicle. Very good value "
" Efficient service. Excellent vehicle. Very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RYNO - 07 March 2023
" Auto Europe great as always. Just wont book with this provider again. "
" Deposit required not as per the offer accepted, they wanted more. Also, the 'or similar' policy provided me with a vehicle that I do NOT consider similar to what I had booked. Sub-standard vehicle. Very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by DUNCAN - 05 March 2023
" As I had rented before with you everything was very easy "
" Excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SCOTT - 23 February 2023
" See above "
" Sicily By Car are my 'go to' company whenever I'm in Italy. They have good prices, I've never been scammed and they have short queue at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADRIAN PAUL - 21 February 2023
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOHN - 11 February 2023
" As above had to rent another car because of a technicality at the Sicily by car desk. "
" We were unable to take the car away because the named driver did not have the credit card. Therefore we had to take another booking out due to not being within the 48hours of amends. I booked through my account so I thought I could use my credit card at the counter the lady would no allow this. I called your number but your were unable to convince the rental car company to use my car. In the past using someone else's credit card for the deposit has not been a problem. I had to pay an extra £210 for a car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by EMANUELE - 08 February 2023
" Good "
" Car was in really bad conditions on the external part, not great "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VENICE, IT - Reviewed by JANET - 07 February 2023
" q "
" Delivered as expected "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by DAVID - 31 January 2023
" Staff were all very helpful and efficient. "
" The car was exactly as ordered - probably slightly higher mileage than you would expect for a hire car and with the odd dint here and there on the bodywork but it drove well and I had no complaints with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ROBERT - 02 January 2023
" We were told at the desk when collecting the car that snow chains were definitely not included even though we had a voucher and have been charged for snow chain rental. The car had numerous damages on the report handed to us when we rented. "
" We were told at the desk when collecting the car that snow chains were definitely not included even though we had a voucher and have been charged for snow chain rental. The car had numerous damages on the report handed to us when we rented. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VENICE, IT - Reviewed by JOEL - 29 December 2022
" Apart from the car change to Fiat 500L (should have been a puma) was great "
" Hertz were great but the Fiat 500L is an awful car- hateful cheap- nasty and flimsy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by CHRIS - 25 December 2022
" Very good experience overall "
" Very helpful staff, very efficient, car in god condition, god value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEFANO - 09 November 2022
" Very easy to book "
" I had a very good experience, from the check in to the check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by GIOVANNI - 07 November 2022
" A part from an Ad Blue issue, all went well "
" Great company but I wanted to discuss an issue with them regarding having required filling the car up with Ad Blue, but the office closed early then stated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DANIEL - 31 October 2022
" Very good "
" Very smooth overall "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JONATHAN - 31 October 2022
" Effortless collection and drop off. "
" Easy collection, great not having to travel off airport to collect car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 09 October 2022
" So so. Price high. "
" Check out was crazy slow. 1 staff member. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
VENICE, IT - Reviewed by PRACHI - 05 October 2022
" I had a terrible experience with Sixt. I will steer well clear of them in the future, and will make sure that all my friends and family are also warned of their fraudulent behaviour. "
" Terrible customer service. 1. they sold me full insurance at the counter, and then charged me for accidental damage 2. The car had a flat tyre on the same day as I picked it up. While they picked up the car for repair, no replacement car was provided. I had to travel 200 miles back to Venice to get it. 3. Had an accident and they charged me for damage - stating that tyre and glass were not covered under insurance. When I asked them where this exception was mentioned in the document, I have received no response - it's been 3 weeks now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
VENICE, IT - Reviewed by ALISTAIR - 29 September 2022
" Autoeurope was your usual self - good comms and a good price. Easy to cancel and re hire when I saw a better deal so can't ask for much more. "
" Good staff at check in and return but I've had to contact Europcar to chase up my return invoice as I've had no confirmation of no damage yet. The fleet however - the first car was a wreck and the front bumper was hanging off so I refused to take it. The second was almost as bad with a gear box like porridge and 98000km on the clock. I've never had such poor cars in all my years (20+) of hiring vehicles. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VENICE, IT - Reviewed by SEAN - 17 September 2022
" Booked car last minute after my ferry from Venice to Croatia was cancelled. Very affordable and great service. "
" Very happy with the staff and the car. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOHN - 09 July 2022
" Friendly staff. "
" staff kept office open as my plane was delayed Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 30 June 2022
" Worst rental car pick up putting us behind schedule with no apology "
" Waited an hour and a half to get our car.long queue with just two staff, then when the queue got down to 4 people they put another member of staff on "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by STEVEN - 27 June 2022
" Good experience and would use again. Please note however that the car you get may not be new or very clean on the outside......... "
" Car was old (58,000 km) and very tatty on the outside with dents and scratches on almost all panels. It was also dirty on the outside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
VENICE, IT - Reviewed by JOY - 13 June 2022
" Please see above "
" I have been trying to contact you about additional hours charged. Car was returned within one hour (12.39) of pick up (11.39) - however the car hire charge stated drop off at 18.15. I have been charged 6+ additional hours and dispute this, as the maximum I should have been charged was 1 hour! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IFIGENIA - 09 June 2022
" Everything run smoothly No issues "
" No issues Procedure quick and easy to pick up and drop Car brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROSALIND - 01 June 2022
" Dealing with Avis support was horibble and wasted a day of our honeymoon. "
" We paid extra to go with a well established brand like Avis. We paid for the full protection plan and when we needed it had huge trouble. We were in Austria having got the car from Italy. We had a flat tyre and had to spend an entire day on the phone with Avis trying to get it fixed. Avis Italy was very difficult to actually get through to and we had to call at least 3 times each time to get through to someone. We were then given very inconsistent information that was often contracdictory. We lost a day of our honeymoon on the phone and had to eventually pay for the fix ourselves when Avis finally arranged something and then had to be reinbursed through Avis. This was an awful experience. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
VENICE, IT - Reviewed by RENATO - 15 May 2022
" Pick up at venice Marco polo was very swift and straight forward and the avis staff was very polite "
" Very good service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by NEIL - 27 April 2022
" Interior of car could have been cleaned and presented better, shoe prints on rear doors interior etc "
" Picked up car during heavy rainfall, no damage marked on rental sheet at pick up, after rain stopped and car dried many scuffs and grazies were then apparent. Just an observation not a complaint "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by KIERAN - 11 April 2022
" Very efficient service "
" Very efficient and friendly staff. Very nice upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by FABIANA - 15 March 2022
" a "
" No hard sell on the extra insurance, quick service, straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ARTHUR - 13 March 2022
" Always my first choice "
" Good value and service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GORDON - 09 March 2022
" Hertz obviously don't like dealing with you ! "
" Given smallest underpowered lancia having paid for medium sized car . Not been cleaned , Wife gave me grief ! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VENICE, IT - Reviewed by CAROLYN - 09 March 2022
" No problem with auto Europe who did their best to help. Those people contacted at Europcar did their best and were pleasant but it's a very poor customer service when the customer is majorly inconvenienced as a result of shoddy pre rental checks "
" Car sent out with low level of AdBlue resulting in warning lights for AdBlue but also engine failure warning light, failure of start stop warning light and low tyre pressure warning light all came on the morning after our arrival at hotel. Had to put ad blue into car and check tyre pressures ( all normal) but none of the warning lights went off. Trying to get this sorted was a nightmare with no option that did not result in myself having to be severely inconveniences both in regard time and expense. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ANTHONY - 02 March 2022
" Helpful and prompt amendment of booking. It is the experience of Leasys which lowers my marking of Auto Europe down on this occasion . "
" OK but no more than that. Windscreen wipers in poor condition. Windscreen wash all but empty and so had to get out of car to wipe windscreen manually). Visually tyres adequate tread just about. Small points: pick up staff spoke Italian only (I offered other languages not just English) no map available, general wave in direction of pick up cars shared with other companies, security sticker across car door already broken. On return staff very pleasant but not interested in my (friendly) feedback on these points. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VENICE, IT - Reviewed by SCOTT - 24 February 2022
" All straightforward with no funny business. "
" I've used Sicily By Car several times before and its always worked out well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by RICHARD - 16 February 2022
" See above "
" We waited for half an hour in a cold car p0ark with 2 small children - one is 2 mo,nth old, weaitinmg for the car seats they couldn't find. Once found nobody helped us install them as they said they don't have children so we had too do it ourselves. When precooked i would expect to find seats installed in the car all ready to go. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
VENICE, IT - Reviewed by DAVID - 02 February 2022
" Overall very pleased "
" I've used Sicily by Car before and they are generally very competitive on price. Their cars might be slightly older and battle scarred but they run perfectly well and for a skiing holiday, you don't always want a pristine vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by DOMINIC - 20 January 2022
" I often use both Auto Europe and Europcar as both have usually been stress free and competitive. "
" I often use both Auto Europe and Europcar as both have usually been stress free and competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by SIMON - 12 January 2022
" Autoeurope service was clear "
" I have hired cars from AVIS previously and been very happy with the service and quality of the car. I was rather less happy on this occasion. The first car we were offered had severe tyre damage most notably to the tyre wall which was not recorded on the documents. Fortunately we noted this and the car was exchanged for a similar one with less damage. My understanding was that the car we were provided with did not have snow tyres. However, we were provided with chains as listed on the hire agreement. I had believed that cars hired in this area in the winter months are obliged to be fitted with winter tyres, certainly when I have hired in other areas with winter regions in the locality do follow these guidelines so it did seem disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by JOHN - 30 December 2021
" No issues "
" Same company complaint as with Avis Italy. They know in winter customers drive to ski resorts but the fill the windscreen washer with water. So it does not work and that's dangerous. In Germany, Austria and Switzerland this never could happen. Why are they so utterly stupid? I just find this incomprehensible. Which firm can I safely use in Italy? Do I need to bring my own washer fluid? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by SUSAN - 20 December 2021
" WE ALWAYS USE AUTO EUROPE. THE WEB SITE IS EASY TO USE AND ITS GOOD TO SEE A VARIETY OF OPTIONS WE ALSO LIKE THE FREE CANCELLATION POLICY. "
" THE CUSTOMER SERVICE STAFF AT HERTZ IN VENICE WERE VERY HELPFUL AND FRIENDLY. THE CAR HAD A HIGH MILEAGE AND SEVERAL SCRATCHES/ DENTS - WHICH WERE DOCUMENTED WE THOUGHT THE MILEAGE AT 58K KM WAS HIGHER THAN OTHER COMPANIES WE HAVE USED BEFORE AT VENICE THE STAFF AT VENICE WERE FRIENDLY AND HELPFUL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by JOHN - 12 December 2021
" I have always found AutoEurope easy to deal with and are my first port of call in car hire. It would be good if they could influence the quality of service from the rental companies but I suspect this will not happen. "
" In summary the problems are as follows:- At the desk there was a large queue with a single and slow operator. There was a second person in the office who did not assist. It took 90 minutes to get a vehicle, about the same as the flight. All the other operators had similar number of customers but were able to manage them efficiently. The car was cleaned on the outside but had not been cleaned internally and was not COVID safe despite your policy. Photographs are attached. There was nobody to complain to save the person at the desk who still had a large queue to deal with. Most critically the windscreen washers were not operational on the return trip from Corvara (Dolomites). This required the use of snow from the side of the road every few kilometres to allow vision, the combination of no vision via the windscreen and having to stop in the dark representing an extremely dangerous situation. The ambient temperature was -1C, nothing exceptional for December. I did add -70C fluid bought from a service station to the washer bottle in the car but to no avail. Function stated a few kilometres from the airport. I surmise that normal screen wash had not been used, but only water. The last 2 points represent negligent conduct and the latter could easily have resulted in the death of customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VENICE, IT - Reviewed by PAUL - 29 November 2021
" Easy to book, reliable. "
" Efficient, good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NICOLO - 24 August 2021
" Very poor. "
" I've been charged for 3 days despite having had the vehicle for less than 48 hours. Also, it took over 30 minutes to return the car at Milan Central station as parking would not open and no one was answering my repeated calls. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VENICE, IT - Reviewed by FREDERICK - 09 March 2021
" Hired car for one day .... absolutely no complaints "
" No problems. Helpful and easy to locate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VASSILIS - 14 November 2020
" Disappointed that the contract clause for currying a credit card with me is not shown on bold letters when I make the rental. Terms like these need to be highlighted, I feel cheated. "
" Insisted on payment by credit card or else "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by JOEL - 28 October 2020
" Overall a great experience - we had a great car and good support. I also felt confident that if anything went wrong I could phone up AutoEurope and get it resolved- that's a big added value of having a broker. "
" Smooth pickup, upgrade to better car. Excellent vehicle in top condition. Only snag was they sent me the details of someone else's rental to my email account which made me anxious I was to be held liable for his rental (was resolved). Very fast and friendly drop off of vehicle in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 15 October 2020
" It felt like we were fob off,as there site was full of cars that they could have offerd us, "
" The car was scratched on every panel,the interior was smelly,the car parking clock was missing,it really needs to be retired,this was the worse car we've rented,used Sicily many times and always been satisfied,but maybe not again, "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
VENICE, IT - Reviewed by RICHARD - 08 October 2020
" Relaxed "
" Relaxed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 20 September 2020
" Easy to book with competitive pricing. "
" Excellent and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTOPHER - 18 September 2020
" have rented with enterprise for the last 3 times and have never had a problem. "
" helpful friendly staff, no nit picking looking for tiny flaws with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 10 September 2020
" I frequently use Auto Europe but will never select Budget again. "
" Just one Budget / Avis person on duty with a long queue out of the door. Told to wait for a call from a remote colleague to take detail of licence and credit card. No call received after 20 minutes so I returned to the desk and insisted the man process the transaction. After 30 + minutes, came away with the car which had multiple scratches etc not shown on the document. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VENICE, IT - Reviewed by ROBERT - 09 September 2020
" First Class "
" First Class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by GYORGY - 03 September 2020
" I regularly rent via Auto Europe and multiple times Budjet "
" It is very good practice took photos about existing small demage of the car body "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MARK - 25 August 2020
" I am a preferred customer based in the UK. I have never received my preferred card. When in the USA the desks at the airport can find my details and are aware of my preferences. This was also the case in South Africa. Today I have picked up a car in Venice, the desk clerk could not access my account number and therefore I have been given a basic car with basic insurance rather than the upgrade I have paid for for this trip. I am very disappointed with this service "
" I am a preferred customer based in the UK. I have never received my preferred card. When in the USA the desks at the airport can find my details and are aware of my preferences. This was also the case in South Africa. Today I have picked up a car in Venice, the desk clerk could not access my account number and therefore I have been given a basic car with basic insurance rather than the upgrade I have paid for for this trip. I am very disappointed with this service "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 2
VENICE, IT - Reviewed by PAUL - 13 August 2020
" Yes, happy for you to share. "
" Yes please share with car provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LAWRENCE - 04 August 2020
" My flight was cancelled so I did not use the hire car. I received notice of the flight cancellation only 24 hours before departure so you refused me a refund. In the circumstances I consider this unreasonable, especially has I have been a loyal customer of yours for over 10 years. "
" see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RICHARD - 20 July 2020
" Are you taking the mickey - we emailed to cancel this booking and this was the response we got - Dear Mr. ***, We sorry to hear that your travel plans have been affected by the current COVID-19 virus outbreak. Please be advised that bookings for 7, 8, 9 and 12 seat vans for the months of July and August are unable to be cancelled. You may find this information located in your booking voucher, and all other information you may need, of course, we are here if you need to ask for further information. Alternatively we can provide you with a 'Credit Voucher' valid for one year upon issue date. Auto Europe hope that all your family, friends and yourself are safe and healthy during this time. Should you require any assistance, please do not hesitate to contact us via e-mail or call our team "
" Are you taking the mickey - we emailed to cancel this booking and this was the response we got - Dear Mr. LINES, We sorry to hear that your travel plans have been affected by the current COVID-19 virus outbreak. Please be advised that bookings for 7, 8, 9 and 12 seat vans for the months of July and August are unable to be cancelled. You may find this information located in your booking voucher, and all other information you may need, of course, we are here if you need to ask for further information. Alternatively we can provide you with a 'Credit Voucher' valid for one year upon issue date. Auto Europe hope that all your family, friends and yourself are safe and healthy during this time. Should you require any assistance, please do not hesitate to contact us via e-mail or call our team "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by PHILIPP - 11 March 2020
" Efficient and transparent booking process. "
" Very slow pick-up > 45 minutes. Given a "van" instead of a Fiat 500 or equivalent. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VENICE, IT - Reviewed by ANDY - 09 March 2020
" Hiring a vehicle can be stressful but this was efficient and straightforward "
" Efficient pick up and drop off. Clean new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by FRASER - 09 March 2020
" Pleased to have got the car as advertised and not the "equivalent" "
" Excellent service at check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREW - 04 March 2020
" Z "
" All very easy at the airport both picking up and returning the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by GEOFFREY - 04 March 2020
" No issues "
" 2 Hour wait at check-in! Re-fuelling charge automatically added even though car returned full! Snow chains charged twice and not fit for purpose! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DORIAN - 03 March 2020
" Auto Europe is a great website and reservation was easy and quick. However I would have liked to be better warned that my vehicle required 2 credit cards instead of one. It was only mentioned in the fine prints "
" Car had multiple scratches and especially a stone impact on the windscreen and big white stains (not removable) on one passenger window (due to braking fluid which drop during a truck transport apparently). But only one single scratch was mentioned on the papers and I had to ask them to add all the rest. Also for a "premium" car this state is not acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
VENICE, IT - Reviewed by NICHOLAS - 03 March 2020
" Very good "
" Good in Venice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by GIOVANNI - 01 March 2020
" Excellent service "
" Very smooth, troublefree rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JEFFREY - 27 February 2020
" Always seem to get a good experience when booking via AutoEurope, easy website to use. This year with Sixt was as good as any. "
" Excellent - no queue at the hire desk, whereas other operators seemed to be overwhelmed. Virtually new car provided and drop-off was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALBERTO - 26 February 2020
" The worst customer service I have come across on an internet company. Can not wait to write my review on Trustpilot. "
" Maggiore said voucher was not valid. It was Saturday 11.30 pm so I had to book a car last minute with Maggiore. Called contact number, they asked me to send an email. No answer for 24 h. Called you again, they told me on average takes around a week to have some information back. 10 days later still no contact from Customer Services. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CARLOS - 26 February 2020
" - I have raised a formal complaint on this and have not received a response yet. I am prepared to take my complaint to the relevant authority if not responded to in the next few days. "
" - Car had over 10 visible damaged parts when I picked it up and it was not clean - I am being asked to pay for damage (a small scratch in the underside) that was not marked. This would be the 11th damaged part. It's impossible for someone like me to spend so much time reviewing every detail upon pick up. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MARCO - 25 February 2020
" All very good except for an unexpected charge. Clearly Leasys doesn't have enough people working there but it seems unfair to charge out of hours to customers in an airport knowing that travellers are dependent on flights "
" All excellent except for eur 40 plus vat charge for late pick up due to a 3 hour flight delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by TIMOTHY - 25 February 2020
" Very happy all round "
" I was very impressed. The pick up and drop off were very straightforward. The car was spot on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by TIMOTHY - 25 February 2020
" Very good again. "
" Not sure why I have a 1p charge taken from my credit card. I know there is a deposit but why take the money. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ASHLEY - 24 February 2020
" The price advertised on line were much lower that the price I was advised when I picked up the car. I should be able to see the full price when booking a car. The team at the airport only had the car I was given. When I said I did not want an SUV there were no other options. "
" I was not expecting a SUV vehicle as this had less space for luggage than the car I booked. The SAT NAV did not have many of the locations that I needed. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VENICE, IT - Reviewed by DAVID - 12 February 2020
" I ALWAYS TRY TO USE SCICILY BY CAR, GOOD VALUE AND GOOD TO DEAL WITH "
" ALWAYS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JOHN - 08 February 2020
" AE always reliable and helpful "
" Terrible experience here (and I hire a lot of cars around the world) Car offered (Fiat 500L) was nothing like the Peugot 308 I had confirmed. But it was already dark and i had a long drive ahead so I accepted it. Only when I went to set off I realised it was automatic transmission and only 1.3L , so underpowered for motorway and hill driving (I hadn't been informed by desk clerk when I signed the contract that it was an automatic). I went back to desk and requested alternative. Desk Clerk, who five minutes earlier had tried to bounce me to an Opel Mokka for an extra €15 / day (!!!) (which I recalled had been available thru AutoEurope and budget's own website for no more than €10 for the entire 6 days) suddenly and magically didn't have any alternative cars except some kind of 7 seater (which again he didnt tell me and I only found out when I went outside to check it out). He then refused to offer me anything else (and insisted he didnt have a Mokka and that the 7 seater was a higher class than I had booked so I should be grateful). When I asked him to state on the record that he didn't have any other saloon cars he went crazy and said that if I drove away with the original Fiat 500L (the car he had originally provided, for which i still had the key and the contract) he was going to cancel the insurance. When i came to return the car at the appointed time (a little after 8pm, so by no means unsociable hours) there was no-one at check in, and I was told to take photos and to trust them and just leave the keys in the box. A totally unsatisfactory experience Avoid Budget at Venice airport at all costs! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ADRIAN - 08 February 2020
" car was supposed to be the equivalent of a VW Polo - I do not think a lancia epsilon is equivalent - car was dirty scratched and not a 'nice' vehicle "
" disappointed that winterisation of the vehicle meant being handed some snow chains and an attempt to sell winter tyres at 11 euros per day "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by LAURA - 02 February 2020
" very good "
" the service was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by YAAKOV - 01 February 2020
" Easy web site. Contract was excepted smoothly at desk. tx. "
" Kind staff, new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALAN - 21 January 2020
" Autoeurope pricing is clear "
" I was happy with price and quality of the car, however the Budget / Avis scheme that allows Gold card members to jump the queue is just dreadful. I will not be using them again for this reason. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NEIL - 15 January 2020
" Easy to work with good supplier "
" The car that was selected was not available, a car that had the bumper hanging off and various dents was issued! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VENICE, IT - Reviewed by RICHARD - 14 January 2020
" Your staff MUST inform customers when it is clear they intend to travel from Italy into Slovenia. I was not and am still very annoyed at this oversight. "
" We were fairly satisfied with our treatment and condition of the vehicle. However our experience was soured by your counter staff not informing us about needing a vignette when travelling to Slovenia. We paid extra to visit Slovenia when we collected the vehicle, so your staff were aware of our plans. I believe your staff have a duty of care towards your customers and their failure to alert us to the need of purchasing a vignette led us to being stopped on a motorway and incurring a 150 euro fine. Had we known beforehand we would have willingly paid the 15 euro for a vignette. The last time we were in Slovenia, vignettes didn't exist. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by RONALD - 11 January 2020
" Auto Europe is normally my first and last port of call for a car but I will be shopping around a lot more in the future after the last two experiences "
" For the second time we did not get car that we had booked and had to pay more money at the desk for the BMW that we had not asked for. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CLAIRE - 09 January 2020
" See section 3 - not a good experience at all i am afraid. I would be interested to hear your comments after reading my feedback. "
" I waited nearly 2 hours in a queue to collect the car at Venice airport, the counter staff were inundated with passengers all waiting. I witnessed a number of extremely unhappy customers returning a number of times with what they said were cars in a dangerous state - low tyre pressure and old models. I had requested an estate car as we had a snow board but there seemed to be an issue with getting that type of vehicle. I was also made to feel extremely pressurised to take out additional insurance - veiled threats that i would have to pay thousands if i didn't take it out and anything happened - even if it wasn't my fault - anything up to an extra 50 euros a day. i didn't take it out because a) i couldn't afford it and b) thought i had already bought the full insurance package at source but was worried the whole holiday. Eventually we were supplied with a Peugot Rifter which was a perfect size to accommodate our luggage but had a number of dents and scratches. It was diesel and the car never warmed up even after running it for an hour in the morning of a minus 15 degrees resort. Alternatively the return process was very slick and the best part about the rental. It took 5 minutes to hand the car back after the checks were made. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VENICE, IT - Reviewed by OLEKSII - 02 January 2020
" all good "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ANDREW - 02 January 2020
" I regularly use Auto Europe We rent cars approx 10 times @ year "
" Counter Staff lady said I must have a UK photo ID driving license as everyone from Uk has them I explained I didn't as it wasn't law or mandatory She remarked she knew the Italian law and if I was stopped by police they would take the car from me so good luck She asked if I was going to the mountains and then made a call Upon collection of the car it was a cabriolet and didn't appear to have winter tyres - maybe deliberate I don't know .. The car had just been driven round to collection and it was filthy dirty (uncleaned) making it difficult to note any paint damage marks before accepting the car. There was a car prep area and I asked if it could be washed to examine - I was told I would need to wait 60-90 minutes She then proceeded to wipe areas of the car with a dry paper towel where the condition report had marked damage to see or show it! Very poor experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VENICE, IT - Reviewed by ALAN - 30 December 2019
" Very satisfied with the car, and overall experience. "
" Staff at pick up point (Marco Polo airport) very pleasant and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KENNETH - 17 December 2019
" I find AutoEurope in general very competitive, but still check other sites to verify. "
" No problems with the hire in any way "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by GIANLUCA - 03 December 2019
" Easy, smooth reservation process via website "
" The first car they gave me started flashing a red light on the control panel immediately after leaving the airport with the message "change motor oil". I have tried to call them immediately for assistance/advice but no answer whatsoever to any of their contact numbers. Luckily I was just outside the airport so I drove the car back to them. They immediately have changed the car with a different one. Cars should be maintained properly before renting them out. I have wasted my time driving back to them just because the car motor oil was not maintained. Overall a good experience with Avis. The process to return the car at the end of the rental period was quick and smooth. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by LAURA - 27 October 2019
" Great service "
" Smooth from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KEITH - 25 October 2019
" Auto Europe gives a good range of car hire options and an easy booking process. "
" Good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VITOR ANTONIO - 20 October 2019
" All good! Everything was fast, no issues at all! "
" All good! Everything was fast, no issues at all! There could be more signs to find the pickup place easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by TRACEY - 17 October 2019
" i would recommend this company but the extra charges we encountered i still dont know what they were for and no one will give me a straight answer, if l knew and were confident l would use this ocmpany again. "
" I have tried to fill out a complaint form but need my credit card statement to download which will take a few weeks. When we arrived we were told we needed extra cover as your company do not pay out the full excess, we had no choice than to take this out and were told we could reclaim this from your company as we had paid this to you? WE also had issues with the car seats they were dirty and they said we only needed one, we had to wait and did not leave the car park for one and a half hours waiting with a 6 month and 18 month child they screamed it was horrendous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VENICE, IT - Reviewed by KENNETH - 17 October 2019
" Important to check the vehicle thoroughly before leaving the collection point and photographing or pointing out damage that is not shown on the car document. "
" Cars are not as pristine as some other suppliers, but these are all hire cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MURIEL - 11 October 2019
" The car was good value for money. "
" The Leasy member of staff could have been with the explanation of what was covered. We asked for personnel accident insurance but this was not pffered? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by NORBERT - 10 October 2019
" Everything is good "
" Everything is good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 08 October 2019
" Pressure sell of insurance that we already had "
" Very good experience apart from pressure selling of Addison all insurance cover "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JOHN - 25 September 2019
" I have recently used auto europe twice, at Venice and Liverpool, both satisfactory. "
" Very Satisfactory. Car and hire and return processes were all good. But I have not yet received an invoice from Leasys or return of my deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NICOLA - 24 September 2019
" Same reasons as above. "
" Great car, great hire price. When we went to collect car, the lady offered to add on the top insurance cover, at approx £30 extra. She didnt explain that was PER DAY, so in total was more expensive than the actual hiring of the car for 4 days, and then was not happy when I asked to have the added insurance removed. On return of the car, I had to pay £54. I was quoted £30 for adding my husband as a driver on collection, but when I dropped car off, I was charged £54, and nobody could explain why. When you have a flight home to catch, and there are customers queing behind you to drop their cars off, and the lady doesnt really know why your bill is higher than what was agreed, what can you do except pay??? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOHN - 24 September 2019
" Very good "
" Extremely efficient and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LIAM - 22 September 2019
" Cannot fault in anyway "
" Superb will definitely use again .Thanks great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SUSAN - 19 September 2019
" No issues with auto Europe but Dollar was atrocious with many unhappy costomers. "
" Collection of car process took far too long. Over 60 minutes before we were attended to. Booked and payed for a 4 door, was given a 2 door. The point of pre booking is to speed up collection. Not in this case. We hire cars abroad at least 2x a year and have never experienced such a long wait. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by NOEL - 17 September 2019
" Price was good, car was good, so happy overall. "
" Pick up of the car was very slow, with a supermarket Deli type experience of take a ticket and wait. The staff were efficient, just not enough to deal with the number of customers. Car was good, a bit penny pinching not installing Android Auto on the entertainment system. It was there, but 'greyed' out for use. It would have been useful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by BRENT - 16 September 2019
" The booking process is straightforward, but as always you have to watch the counter staff for unwanted additions. "
" Everything was good until I returned home and received an invoice for unrequested insurance. However top marks to Europcar as an email request to refund this was granted. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by PETER - 15 September 2019
" Auto Europe have been ok we did rent a vehicle after all and it was what it was expected, I don't blame them for joints failings however maybe they should be providing more assistance to drivers who are caught up in the middle, in countries where they may not speak the language of the rental company. Also I paid for the extra cover and this seemed to be of no help should the rental company wanted to have charged me the excess for the accident, I don't understand this because I really don't know what I paid for, luckily for me I was not charged anything in the end. "
" Well it wasn't clear that the company wasn't in the airport when we booked, and then, the most important thing about where to meet the transfer was not abundantly clear on any of the paperwork or emails it was eventually found in the terms and conditions which is a very strange place to find it. When we collected the vehicle it was very quick but almost too quick we were just given the keys money taken and told where the car was. Unfortunately on the first day of driving we were hit from behind by another driver. I immediately called joy rent to find out what I needed to do and was met with a very unhelpful person on the end of the line. This could have possibly been to do with the language barrier but I would hope that and company renting on the English market would make sure they had staff who are able to speak it to an adequate level. We were just told basically sort it out when we got back and we would have to pay pay for the damage even though no it was not our fault in any way. Luckily for us the driver that hit us spoke very good English and between us we managed to fill out some very important paperwork which is a legal requirement in Italy if he had not done this we would have come unstuck. We worried about the money all the way through the holiday as we were told it could cost £1,500, we call during the next day and also spoke with auto Europe, they basically said that we would have to pay the excess which would be £1,500 and then try and claim it back from the other drivers insurance company. This badly affected on holiday as we was in having a budget to allow enough money to pay this excess. At the end of the rental we again spoke with a member of staff who really didn't tell us what was going on on didn't ask if we're ok or that if our holiday had been affected. He was very abrupt and then basically said we have to pay nothing and sent us on our way to our great surprise. It turns out the company wasn't that bad but the customer service was very lacking, with just a bit more effort they could make the experience much better. there was no documentation provided by either company that explain what to do in the event of an accident in Italy or anywhere else for that matter, when a sheet of paper with some basic instructions in English would have helped greatly at the time. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PETER - 09 September 2019
" Very happy with the booking and will definitely book again. "
" I was really happy with the car and the price. The only negative was that I did have to wait about 40 minutes at the desk to pick up the car as there was only one girl at the desk, but she was great! Grateful that I could take the car into Slovenia without extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTOPHER - 09 September 2019
" Easy comparison site. "
" Car hadn't been cleaned for collection! Slow collection due to only one staff member. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
VENICE, IT - Reviewed by JULIAN - 09 September 2019
" All good Thanks "
" All good Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 08 September 2019
" Very happy and would use again. "
" Relaxed, easy service. Great that we had cross-border travel between Italy, Croatia and Slovenia at no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by FRANCIS - 06 September 2019
" Firstly, my booking was not fully transferred to Hertz prior to arrival meaning that I had to complete many details that had already been submitted to you and which you ought to have shared with Hertz. Booking out took 25 minutes (no queue) which was unnaccepable.Hertz required 2 seperate credit card guarantees whcih was not pre-warned to me by our contract so I was lucky to be carrying two or else I would have had further problems! Why 2 cards? My Gold Plus rewards member status also meant nothing because I had booked through Auto Europe, which was upsetting. The vehicle had damage to practically every surface so looked appalling and I was embarassed to drive it. Some damage had not been recorded properly leaving the opportunity for it to be pinned on me, so we had to wait further whilst the vehicle was -re-inspected by Hertz before departure.Once we had the keys we had to wait 10 further minutes for the vehicle to become un-blocked from its parking space so that we could drive it. The car was not properly prepared and had no screen wash fluid. "
" Firstly, my booking was not fully transferred to Hertz prior to arrival meaning that I had to complete many details that had already been submitted to you and which you ought to have shared with Hertz. Booking out took 20 minutes (no queue) which was unnaccepable.Hertz required 2 seperate credit card guarantees whcih was not prewarned to me by our contract so I was lucky to be carrying two or else I would have had further problems! Why 2 cards? The vehicle had damage to practically every surface so looked appalling and I was embarassed to drive it. Some damage had not been recorded properly leaving the opportunity for it to be pinned on me, so we had to wait further whilst the vehicle was -re-inspected by Hertz before departure.Once we had the keys we had to wait 10 further minutes for the vehicle to become un-blocked from its parking space so that we could drive it. The car was not properly prepared and had no screen wash fluid. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
VENICE, IT - Reviewed by RANIA - 05 September 2019
" As above. "
" For some reason, Hertz were not willing to accept our Auto Europe booking and instigated a new one. We then had to pay a lot more money to cover the insurance excess, which we believed was inclded in the AE quote. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by CHRISTOPHER - 03 September 2019
" I found the car hire (Venice) easily. The check in was great and helpful. The car was very good. Unlike many car hire experiences I felt secure and helped - not harassed and unsure. "
" I found the car hire easily. The check in was great and helpful. The car was very good. Unlike many car hire experiences I felt secure and helped - not harassed and unsure. It would alsways be helpful to have someone explain the dash/control panel and refuelling (what levers/keys to open petrol tank) that never happens but it should. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROHAN - 02 September 2019
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IRFAAN - 01 September 2019
" As above "
" The online booking process was fine. I had to book two child car seats and didn't realise (due to the small print being small! and now clear) that I would have to pay over 30 euros a day so I was surprised when I had a final final bill of over £290. This needs to be clearer in the final price online as it would definitely impact my choice. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VENICE, IT - Reviewed by PETER - 01 September 2019
" Good "
" Better than previous "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ROBERT - 30 August 2019
" I hired a fiat 500X SUV and was given a hatchback being told it was in the same category. Surely another SUV would have been in the same category! The reason inhired an suv was because I suffer with a bad back and thanks to dollar I had to drive around in pain for my whole holiday. Very unhappy with dollar "
" I hired a fiat 500X SUV and was given a hatchback being told it was in the same category. Surely another SUV would have been in the same category! The reason inhired an suv was because I suffer with a bad back and thanks to dollar I had to drive around in pain for my whole holiday. Very unhappy with dollar "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CLIVE - 29 August 2019
" very good, great price,although the counter lady said the additional £50 insurance ,I paid wasn't valid "
" The lady who we got the keys from at the counter was rude, and stated the additional £50 insurance ,I paid for wasn't valid....not a great start to a holiday in my beloved Italy. The men who handed over the car and received the car were excellent,professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JANA - 24 August 2019
" Not sure whats the difference as we only dealt with Sixt, so same comment as above. "
" Somehow, whatever deal you get online, you always end up paying double at the end. There are endless options and conditions and terms that all cost a hefty bit. Would have been cheaper to buy a car at that rate. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIAMPIETRO - 22 August 2019
" Good experience, but returned car 5 days ago STILL WAITING FOR DEPOSIT TO BE RETURNED! "
" Good reliable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by FRASER - 21 August 2019
" Auto Europe I would use again. Service from Budget average but in car hire industry that is upper end ! "
" Car not prepared. Litter on floor and in compartments. Not cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by CLIVE - 19 August 2019
" Quick pick up, no more than 10 mins. No queueing. Pleasant staff, good car. Far quicker service than we often have on the airport. "
" I wondered if the pick up and drop off process might take a long time. But it was quick and we had no queueing , was very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SEAN - 19 August 2019
" Will definitely use auto Europe again. "
" I was unsure how I was going to get on because it was my first time hiring a car abroad. The customer service rep at the desk was really friendly and helpful. The car we had booked wasn't actually there so they upgraded us. We were on the road in no time at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NORBERT - 18 August 2019
" Would have appreciated some simple info , as no hand book in the car "
" neede an upgrade salesperson recommended a another car . No explanation of use of sat nav or other info about the car was availble "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by OLUWASEYE - 16 August 2019
" I will be using Autoeurope but not Locauto. It was not the best start for any holiday. "
" I didn't receive the vehicle requested, I understand you get a similar car in kind. As I am someone fairly tall, I received a smaller car, and ended up with right knee pain and cramps. The counter staff didn't show us the car, gave us the keys and asked us to go look for the car. Furthermore, The car was not ready and we had to go back to ask for child seats with a whole new contract prepared all over. Please understand this is very late after a delayed flight. She did try to sell us other packages, did not explain them properly, we declined all the packages. Also, we had to pay an extra driver charges as my partner used her credit card to put the car on hold. I wanted to use my debit card but no where did it mention debit cards are not accepted, I stand corrected on that. Nevertheless the drop off was efficient. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by SEAN - 16 August 2019
" Easy to book with auto Europe, but not sure I would use Hertz again. "
" Awful experience at Venice picking the car up. Was nearly a 2 hour wait. The 4 staff were dealing with 3 different car hire companies. There was a gold card check-in with no queues, and two staff. Don't use unless you are a gold cardmember. We couldn't refill the petrol at Venice, so had to return it with one third of the tank and were charged £100 for filling it. Extortionate! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by WAN JIE - 13 August 2019
" Checking in and out is easy and fast. Will perhaps use them again next. The only negative comment is that their charge for an extra driver is on the high side. "
" Will use them again next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PHILIP - 12 August 2019
" See about. We are now waiting to hear whether the cost will be refunded "
" Our flight was late so we arrived to collect the car the next morning. Queued for an hour then told booking was cancelled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by KENNETH - 12 August 2019
" Always seem to come up with the best deals "
" Simple, easy and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JAMES - 10 August 2019
" Would definitely use AutoEurope and Europcar again. "
" Pick-up took a while but only because they were so popular. Couldn't fault the car not the drop-off - absolutely perfect. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 10 August 2019
" Generally quite poor and not good value for money "
" The counter staff in the terminal building was very rude and ignorant. The car was quite dirty and the attitude of the staff was poor "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VENICE, IT - Reviewed by GARRY - 09 August 2019
" Very good overall "
" Good experience overall - vehicle was a bit tatty - lots of dints, broken bumper, missing wheel trim "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
VENICE, IT - Reviewed by LESLEY - 08 August 2019
" Good "
" Efficient and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by AUSTIN - 08 August 2019
" Just don't use anything that has a connection with Hertz they will RIP you off "
" They lie and have charged me for damage to the car that was all ready on the car and is marked on my copy of the damage report "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by DAVID - 02 August 2019
" Auto europe I would certainly recommend "
" We had booked a large estate car with a large boot, 9 months prior to our trip to ensure we got something large. We were travelling with our two small daughters and lots of luggage and we had an onward journey with more things from a different location. When we arrived we were told we had been upgraded and were given keys to a car with a boot space much smaller and so returned to the desk to query why. We were then told that we had been upgraded based on the fact that the only station wagon they had had been returned earlier with a damaged wing mirror and so we couldnt have a larger boot space car. We ended up trying to fit our luggage in to no avail, and then returning to the desk again whereby we were asked if we could "fold some seats down" to fit the luggage in, despite it being incredibly apparent that we had two small children with their individual car seats. This problem cost us two full hours of our holiday with two small children having to wait around in the heat whilst they tried to resolve the issue for us. In the end, 5 members o staff managed to remove he top and bottom parts of the boot space to try and help us for our luggage in, which we eventually did. I would never, EVER deal with Hertz again, their service (excluding the drop off) was inept and unprofessional in the extreme. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by PAOLO - 27 July 2019
" Very good "
" All good except a long queue at the check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CLIVE - 26 July 2019
" Overall experience was excellent. Will use Auto Europe again. Many thanks "
" Staff were very helpful and attentive. No hard sell on additional insurance. We had our own and that was fine. Car drop off very efficient. Fuel level and car condition checked-off by a member of staff. Much better process than other car rental operators. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JONATHAN - 26 July 2019
" Staff very friendly & helpful, drop off very quick "
" The vehicle had scratche on it not shown on the hire documents....don't like Renault cars ;). Approx 20 minute wait to speak to counter staff at pickup. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by OMAR - 23 July 2019
" We have had good experiences dealing with you guys, but you really need to check the service given by some of your providers.. particularly in Venice "
" We have used Dollar before and they have been good, on the whole! Venice airport pickup (not mentioned in your survey was appalling! We had 3 companies sharing one desk with between 1 and 2 agents most of the time. It took over an hour to collect our car.. This is by no means only true of this experience, We used Maggiore last time and they were just as bad if not worse. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 22 July 2019
" Good car and easy hire pick up and return process plus good value. "
" Good car and easy hire pick up and return process plus good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SIMON - 19 July 2019
" If my experience is shared across Auto Europe customers then your company deserves to suffer the consequences. "
" The one and three quarter hour wait to pick up a car is completely unacceptable. There is no excuse for this paucity of service. The vehicle had multiple scratches and debts. Not impressed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VENICE, IT - Reviewed by JANET - 17 July 2019
" Fine "
" It took over 45 minutes to collect the car, despite there only being two people ahead of me in the queue. It must be possible to speed up the process. Otherwise everything was fine and the drop off was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by TERRY - 16 July 2019
" Car hire was easy and convenient - as long as prudent actions were taken re condition of car on hire and return. "
" Competent service - but unexpected charges and purpose of deposit could have been explained better. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIUSEPPE - 16 July 2019
" Auto Europe is a broker which does not disclose fully he terms and condition of the services. It seems cheaper in the beginning but with the extra and the poor quality of the product is same as going to mainstream car rental. "
" From the reservation it was not clear that the pick up was not directly in the airport. The transfer via bus to the office was not correctly described. The fees for the child sea were advertised as included on the price, but I had to pay the difference on the office. The car was smelling of humid inside and was in poor condition overall (a lot of scratches and damages on the body) "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
VENICE, IT - Reviewed by JAMES - 15 July 2019
" The whole experience was awful. This company seems to love obfuscating process in order to heap on hidden charges. When hiring the car I purposefully selected full cover so that I would not be faced with any further additional charge once in country. However, on arrival I was told that this cover differs to that on the desk and my options where to pay an additional 175 Euros or put 1100 Euros on a credit card. This was not mentioned on the booking page in any way, and as I had already purchased cover did not see the reason to be charged cover again. The staff at the desk gave me the option to pay up or not take the car. By this point I had already incurred large sunk costs so had no option but to proceed and request the cover again. I asked to put the 1100 on my American Express at which point I was told that these cards are not taken. I had not brought any other cards as I had not ever been told there would be additional charges at the desk. This practice is not only unfair it is akin to robbery. I cannot express how disappointed I am with these companies practices. They are all in on it together and should be avoided like the plague. In future I am only renting through know, high quality, brands to ensure I can follow a clear and easy process without the need to expect lies and deceit when trying to rent a car to enjoy a holiday. Disgraceful. "
" The whole experience was awful. This company seems to love obfuscating process in order to heap on hidden charges. When hiring the car I purposefully selected full cover so that I would not be faced with any further additional charge once in country. However, on arrival I was told that this cover differs to that on the desk and my options where to pay an additional 175 Euros or put 1100 Euros on a credit card. This was not mentioned on the booking page in any way, and as I had already purchased cover did not see the reason to be charged cover again. The staff at the desk gave me the option to pay up or not take the car. By this point I had already incurred large sunk costs so had no option but to proceed and request the cover again. I asked to put the 1100 on my American Express at which point I was told that these cards are not taken. I had not brought any other cards as I had not ever been told there would be additional charges at the desk. This practice is not only unfair it is akin to robbery. I cannot express how disappointed I am with these companies practices. They are all in on it together and should be avoided like the plague. In future I am only renting through know, high quality, brands to ensure I can follow a clear and easy process without the need to expect lies and deceit when trying to rent a car to enjoy a holiday. Disgraceful. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VENICE, IT - Reviewed by ANDREW - 15 July 2019
" Auto Europe was the best car hire comparison site I found. Was happy with this part of the experience. "
" Pick up at airport was appalling. Had to queue over an hour. The Maggiore desk was closed so had to queue at Avis desk with Avis customers, which made the wait even longer. When I got to the counter the person serving was more interested in selling more options than quick processing, despite the huge queue. And the car was smaller than the example advertised. I had explicitly opted for a Peugeot 308 estate (or similar) but got a very small estate instead. I could have got the same car cheaper with another provider. In general, we were disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MARTIN - 13 July 2019
" No issues with service from yourselves but felt ripped off by Sixt "
" Vehicle reserved was a VW Touran (or similar) but on arrival we were provided with a Fiat Qubo but without any reduction in pricing for what is obviously a lower group vehicle. This was more annoying when we collected the vehicle as it was parked next to Touran which a Sixt employee was showing another customer around! Whilst the vehicle was adequate for our purposes it was more cramped than the vehicle ordered "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEPHEN - 13 July 2019
" This was a terrible experience with Leasys and reflected badly upon AutoEurope, though I have used AutoEurope previously and been very satisfied and recommended to others. If I managed AutoEurope I would stop using Leasys until they can demonstrate considerable improvement as I suspect that like me, the initial reaction is to say 'well you get what you pay for" and your customers will stop using AutoEurope as a result. "
" I booked and paid for a Jeep to allow two large items of luggage and passenger with bad back to be comfortable. On arrival no car available (and it was made clear by the staff that this happens all the time and Jeeps never arrive) and one of the counter staff extremely rude and argumentative suggesting that 'it was my fault' as I had booked to collect the car at 11am rather than 12 when I arrived (even though no Jeep is ever available!!) and that I should be happy that I have any car at all (which they weren't going to give us until I insisted). I was told to go to other rental companies and sort it out myself!! I was eventually given a Fiat Panda, totally unsuitable but better than nothing! It took 2-3 hours to sort this out and the car was roughly cleaned by the same counter staff and had only a third of a tank of petrol. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ALAN - 12 July 2019
" 1 "
" Had To wait for 45 mins to be seen to, and the car had not been clean, would not use hertz ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
VENICE, IT - Reviewed by ANTHONY - 11 July 2019
" Poor customer service all round "
" Very poor information on booking resulting in vehicle been withdrawn from hire before I got to desk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by PAMELA - 10 July 2019
" It was easy to compare prices, features and services on the website. I also made an amendment to my booking which was easy to do and everything went smoothly with the car rental company. "
" The collection of the vehicle was very straightforward and easy. The Venice office was located close to Mestre Train Station. The car was virtually new with only 3000 miles on the clock and spotlessly clean. The only issue was the drop off location in Salerno. Advertised as Salerno 'City' Office, this drop off point was in fact a random guy working in a petrol station at a service station on the Autostrada! I do ask myself, who on earth would want to drop a car off on the motorway?! How do Leasy's think you will then get to to the centre?! I hold my hands up, the fault was mine for not checking this address properly, but logic would surely dictate that the 'city' office is in the city. Anyway, we were lucky that the nice guy who we dropped the car off with, Ramone I think his name was, offered to drive us into the centre to take the bus to Amalfi...had he not offered we may have found ourselves stuck with a big taxi fare...if a taxi would have even come for us that is! Other than this drop off issue, everything else about the car hire was pretty much perfect. I would recommend this company. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SATWINDER - 09 July 2019
" see point 3 "
" The group of 6 persons for Specialized cycles Maratona event took a very look time, and 3 staff were dealing with them. Only one person should have been dealing with them, enabling others to also get their cars sooner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GRENVILLE - 05 July 2019
" Unfortunately the car was damaged whilst parked. I am waiting to see what your insurance claim system is like, as I am currently in the process of making a claim! "
" Arranging pick-up from the airport was difficult otherwise the retail company was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANNELIESE - 02 July 2019
" I only booked this car because you completely miss sold me on another rental which I fully paid for but wasn't able to take out as it didn't allow for the cross border travel I clearly requested when booking! You knew that and still confirmed my booking and I was stranded without a car in the middle of the night, 4 hours drive from home! When I complained you fobbed me off! So no won't recommend you or book with you ever again "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by EDWARD - 27 June 2019
" See no. 3 "
" All fine. The usual bit of delay registering and a bit fraught finding the drop off spot after the filling station next to the airport had no fuel but nothing else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SHIRLEY - 26 June 2019
" Very good overall "
" Everything was fine except the drop off experience. The drop off spaces were all taken and staff were so busy with other people dropping off that we found the situation quite stressful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 24 June 2019
" No problems "
" Good company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANDREW - 15 June 2019
" Untrustworthy "
" Airport pick up was atrocious. No instructions. Document indicated airport office, which was not the case. No signage or indication what to do. Had to phone to ascertain pickup spot, which when located was in an illegal parking spot, on a corner where a police car was waiting to tell van not to stop. This was the worst pickup experience ever. When returning car they made allegation about the faintest scratch that you would never consider a problem and which we definitely didn't do. The lady who checked the car went straight to it, as we would never have considered it to be "damage" even if we knew it was there. Disputed that it was even something you could consider damage, as well as responsibility for it. Completely disreputable company. Wholeheartedly recommend that you avoid them. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JOHN - 13 June 2019
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAMIAN - 05 June 2019
" As above. "
" Better than expected overall. The off-airport location is a little inconvenient but the shuttle was regular & fast & the driver friendly & helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by BRUCE - 29 May 2019
" Locauto was a good company one of the better ones. "
" pretty good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 24 May 2019
" Why would I recommend Auto Europe when you support thieving companies??? "
" Absolute disaster of a company. Had to find the office. Got there, staff were so desperate to sell us insurance that they kept trying to hide it in extra prices. Couldn't add a named driver (main driver had a bad foot, couldn't drive) without paying over £150 insurance??? We suggested cancelling booking and re-booking with a new driver, they told us this couldn't be done unless we booked a car and paid for their insurance, this time over £180! Guess what, we just booked it online and it costs us £12 to rebook. Absolute joke of a company, will be warning everyone away from these rip off merchants on as many online review places as possible! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VENICE, IT - Reviewed by THOMAS - 24 May 2019
" It was clear that Auto Europe do not have an effective relationship with Enterprise and I would not use the service again. "
" Incredibly slow and chaotic experience when collecting the car. there was not enough space to queue and everyone becoming increasingly irate. The staff did nothing to help organise proceedings. The lady i Dealt with told me on THREE occasions that my credit card was declined, when i called the provide they told me that no one had attempted to use the card and the merchant was clearly not entering the number correctly which transpired to be correct. the lady was not apologetic for her mistake which took around 20 mins to resolve given the hold time with the credit card provider. When we eventually got to the car it was filthy, particularly on the inside, to the point we ended up given the whole thing a wipe down as it was really not pleasant. It really wasn't a nice start to our holiday. The lady was very derogatory of Auto Europe and made me out to be some kind of crook for not booking directly with enterprise as it's made her job harder and given me fewer options. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
VENICE, IT - Reviewed by ANDREW - 10 May 2019
" Great value overall "
" It wasn't clear at Venice airport that the counter service in the terminal was for 'prestige' members only so we queued there only to be told that we had to walk to a desk in the car park. No SatNav - SIM card had been removed and no alternative offered "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by OMAR - 28 April 2019
" As I mentioned before, I paid the additional insurance when I booked on Autoeurope website, but when I arrived to collect the car, the rental company said the insurance I had does not cover the first £1600 of the ( damages, accident cost or of the car stolen) I have to pay the first £1600 and Autoeurope will pay the rest! And the rental car agent ( Hertz) told me in order to get the additional insurance I have to pay £39 per day ( I paid) I don't think Autoeurope are clear when they market there extra insurance, i read Autoeurope policy again and they never mentioned the £1600 fees that the customer have to pay when book the car with the additional insurance! "
" When I arrived to Hertz office in Venice airport, the agent was very good he also upgraded the car category for free, but he informed me that I have only the basic insurance and I have to pay the first £1600 in case the car is stolen or I have an accident or damage. I told Hertz agent that I booked the car with the additional insurance with Autoeurope, he said no this is not the case. In order to get the full insurance I have to pay extra £39 per day I paid the extra amount! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by REGINALD - 28 April 2019
" I appreciate that this was a "budget" rental and that therefore some departure from "perfect" is to be accepted. The impression however is that the Sicily by Car folk at Venice have an insufficiently careful approach, especially where tyre safety is concerned and that would concern me when renting in future. "
" The staff at the Venice desk were pleasant and prompt. The attendant at the parking lot was equally so. However the car (which was two years old with 58K recorded) had various areas of damage which had not been recorded and was therefore not "free of damage "as I had been told at the desk and as the initial damage sheet recorded. The attendant at the parking lot produced a new sheet and happily marked in the damage but that should have been done in advance. The car had been cleaned on the inside but was dirty outside. On driving off the tyre pressure warning light came on and on checking the pressures I found the nearside front slightly under inflated while the nearside rear was down by almost 1 bar. This was unsafe and should not have been left for the client to discover and rectify. I had no other complaints about the car. Drop off at Perugia was by way of the key box as the one person on duty was busy dealing with renters. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VENICE, IT - Reviewed by MICHELE - 26 April 2019
" In general no concern about Auto Europe but a lot of concern about Locauto staff. Very rude and unpleasant . Locauto should understand that closing thei pick up office at 11 pm is to early. People could arrive with flights until 12 pm and need a car. Like I usually do . On the drop off was raining and the did not process the car returning in their drop off office there but inder the rain ! The guy was rude as well. ! Bad experience with the staff. "
" Very rude staff . I arrived late and they were not happy so see me after 11pm. The office close at 11pm which doesn't make any sense since still a lot of flight are still not landed at that time. I have to pay a penalty because I arrived after 11pm. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
VENICE, IT - Reviewed by DAVID - 25 March 2019
" I have used Auto Europe on a number of occasions and have never had a problem and have been happy with the service but I am now concerned that by going through a third party the hire company does not treat you as they would if you hired the car direct from them. I would suggest to friends that they might bear this in mind when hiring cars. "
" On return a very small stone chip on the windscreen was pointed out by Europcar staff although I wasn't aware of it and it was so small you could not see it from inside the car. However I accepted that I had to pay for the damage which was Euros 515.84 for a replacement windscreen which I am now trying to claim from my insurance company. The problem is I need a copy of the rental agreement to make my claim and 3 weeks on I have still not been sent a copy despite numerous requests. For an international company like Europcar I think is an unreasonable delay however I hope they will resolve this soon. If they had responded promptly with my request I would be happy to have recommended Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SIMON - 19 March 2019
" Auto Europe are complicit in the above practice. "
" A 9 Euro cleaning charge that is effectively guaranteed to be added to the rental cost is not an optional extra. It should be regarded as part of the basic rental fee. When I hire a car I expect it to be clean. I do not expect the previous renter to be entirely responsible. The only way I can imagine a vehicle would not require any cleaning following rental is if the vehicle is not moved from the rent car park and is encased in plastic. This is the only way to avoid a possible bird dropping which is an automatic charge. NOT IMPRESSED "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VENICE, IT - Reviewed by GARY - 18 March 2019
" All good. "
" At the counter tried to sell excess insurance and cover for breakdown. Also suggested I would need winter tyres at a cost of €93 for drive to ski resort even though snow chains are provided. Otherwise all ok. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JEFFREY - 07 March 2019
" Easy to book online. "
" Very smooth collection and drop-off process. For a relatively new car, it had quite a few scratches and scrapes, but other than that everything fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANDREW - 05 March 2019
" Auto Europe nee dot ensure the cars they offer on the website are the cars provided by the rental companies. "
" Booked a small SUV - JEEP COMPASS - ended up with a Fiat Qubo, not really an equivalent vehicle and a very basic car; more a commercial vehicle, not suitable for long journeys. No alternative options available on a Friday night at the airport rental office. Disappointed with this rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOSEPH - 28 February 2019
" Very unhappy about the state of car! "
" The exterior of the car was very shabby. Lots of scratches and dents. The windscreen was cracked and had a chip.I had to point this out to the Hertz staff. Would expect this from their cheaper range Thrifty. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
VENICE, IT - Reviewed by SARA - 26 February 2019
" 170 Euros thrust upon us on a busy Saturday morning - I have certainly learnt my lesson and will not be using this company again even though everything else was excellent. I felt as if I had to buy the insurance as I had not got any. I thought I had booked on line with insurance. When I checked I did have and realised that it was done very well by the girl on the sales desk. "
" Car hire etc all booked on line. Service excellent. However the way I was sold further insurance at a ridiculous price and basically told we needed it was scandalous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CLARE - 24 February 2019
" . "
" Very smooth. Goid service. Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GREGORY - 22 February 2019
" Frustrating, expensive, waste of my time. "
" The flight was delayed, my car was cancelled, I had to rebook at vast expense, and am now in the position of claiming money back from who knows where- Auto Europe, the Airline? It is a dark art and I feel that I have been trying amen advantage of due to my flight delay. Utterly useless. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by PAUL - 01 February 2019
" User friendly website. "
" Could do better. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
VENICE, IT - Reviewed by DAVID - 31 January 2019
" The car was perfectly adequate but you wouldn't have wanted to be going anywhere in it to impress. "
" No real issues - the car was as ordered and ran OK but it's fair to say it was pretty battered and bruised! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VENICE, IT - Reviewed by MAXINE - 30 January 2019
" Always use auto Europe it's the most economical and straightforward company "
" Didn't like ecovia trying to charge €10 for car cleaning. Return process too slow having to return to the desk and wait to close the contract rather than just handing keys to the guy in the car park and going directly to check in for flight "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VENICE, IT - Reviewed by NICHOLAS - 19 January 2019
" The collision damage waiver and need for additional insurance is always disconcerting. I have now taken out a separate annual insurance for the excess refund and won't know if this is wise until we are unlucky enough to suffer damage a hired vehicle "
" It was tricky finding the desk which was shared with hertz. There was only a Hertz representative there who informed us we had to wait for the Firefly rep to return. Once he did the paperwork was dealt with much faster than most hirers and there was no queue and we were away in under 30 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by FRANCESCO - 15 January 2019
" Generally good "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 08 January 2019
" Good positive return no issues quick . "
" Very helpful on arrival quick and no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by EMYR WYN LEWIS - 03 January 2019
" A shambles from start to finish no organisation whatsoever with Sicily by car never again ! "
" No customer service whatsoever ! 2 hours to pick car up in airport totally unexceptable ! A joke ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JONATHAN - 29 December 2018
" For the very first time in a long time I was actually given the actual exact car I booked "
" All good just took too long to fill out forms when collecting But for the first time in a long time I actually was given the car I booked "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by KARENN - 18 December 2018
" easy to use website, and with many agency options "
" the car had some damage on the outside, but the operation was smooth. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ADRIANO - 07 December 2018
" As above "
" Easy and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NICK - 01 December 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MICHAEL - 25 November 2018
" As always a very good experience. This is the ONLY company I will use in Italy as I have always found them fast, efficient and friendly. The recent upgrade of car was much appreciated. I am back and forth to Italy a lot and will be using you again in a few weeks. "
" Absolutely BRILLIANT! Efficient and friendly staff at the desk, a very nice free upgraded car. This is the ONLY company I use in Italy. Will be back in a couple of weeks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALBERTO - 23 November 2018
" I will "
" a brand new car at a very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIAMPIETRO - 15 November 2018
" . "
" Very efficient, but dropped off car 3 days ago, and still waiting for my deposit back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CRAIG - 08 November 2018
" Very good shame we didn't get a Fiat 500 which is what we wanted "
" very good. little walk to find it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by HENRY - 05 November 2018
" Very smooth as usual. "
" Once again excellent service from Hertz, worth the extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MIKE - 01 November 2018
" Overall offered good value for money and I really liked the car but see above for caveats "
" It was hard to find the car and then on return to find where the drop off point was. There were also features to the car that I did not manage to find until nearly time to give it back. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DEEPU - 01 November 2018
" Pleasant experience "
" Requires more staff behind the Counter "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by NICHOLAD - 30 October 2018
" Please update your confirmation to include details about the need to arrive within a certain time of the booking - this was a complete disaster and I had no idea that the car rental agency is authorised to cancel my booking. "
" I was late so they cancelled my booking. The counter staff were very rude and unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ANTONIO - 29 October 2018
" Auto Europe are the best Just a shame that some of their renters let them down "
" Very poor They charged me over 260£ for a rental I have already pre paid?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALAN - 16 October 2018
" I was offered an upgrade but I had to pay extra, when I, in fact, I thought they didn't have the car I booked. That's up-selling, not an upgrade. "
" Long wait at the airport to get the car - quite a lot of staff behind the counter but only three serving customers when there were long queues. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 11 October 2018
" it's a minefield this car rental lark. It needs regulating. "
" Friendly enough reception at the counter. However, I felt I was being hoodwinked into a fuel deal I did not want. I had booked full to full, as always. The counter person tried to suggest that a better deal could be had by just bringing back at any capacity on the tank. I brought back full, having filled at a gas station just 8 kms from the airport. The meter on the fuel had dropped back on 'mark'. I was told I would have to pay. I said don't rip me off, but I am certain they will! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VENICE, IT - Reviewed by MURRAY - 10 October 2018
" Never again! "
" I was advised on collection that any damage under 5cm eas exempt from damage charges yet when I returnded the vehicle was charges 40 Euros, inflated to 140Euros with admin fees, for a minor scract on a plastic hub wheel trim. Apparently wheel trims are not included in the 5cm rule although no one tells you this. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANDREW - 06 October 2018
" Quick and easy. Decent vehicle. Will book again in the future. "
" No problems start to finish. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by PETER - 04 October 2018
" We were very disappointed that we had to travel to the airport to collect the car. We would have expected someone would have delivered the car to our location. We lost 4 days holiday not to mention the frustration and inconvenience this has caused. I am currently claiming the loss of 4 day plus a taxi fare. Total cost £285.52 Your comments would be much appreciated. "
" We collected the car from Venice airport on 13th Sept - no issues. One of the tyres needed to be replaced on 18th Sept. The car was taken away and WE collected the car the next day, late afternoon. On Sunday 23rd Sept I was unable to start the car, It had developed an electrical fault. We tried contacting your contact Venice airport number 041 541 5654 but no reply. We rang for at least two hours ! I rang the emergency number, the car was collected later that day. We were advised to contact Venice airport to arrange a replacement car. We took a taxi from Gaiarine to Venice airport on Monday morning 24th Sept. They did not have a car available but a car was finally found and delivered by midday. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VENICE, IT - Reviewed by DECLAN - 02 October 2018
" overall a very positive experience and would rent from autoeurope again. "
" only reason for a 6 was car on the outside had a lot of scrapes and dents which was pointed out to us from the outset which i was happy with as on return i did not have any problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by RENATO - 01 October 2018
" Avis try to pressure sell their excess insurance even though I have my own annual policy. On a couple of occasions a niggling amount was deducted from my credit card a few weeks after returning home. I was dubious about using them but so far so good. "
" Maggiore was shut with an arrow pointing to Avis. First time this has happened. I have never had a problem with auto europe in the past but I have with Avis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VENICE, IT - Reviewed by RICHARD - 01 October 2018
" Disappointing experience with Firefly. Poor service, no booked car available and no apology from staff. "
" No car available when I went to pick up car at allocated time. Had to continually ask staff for updates and eventually got car after 1hr25mins wait with two young and tired children. Very disappointing service. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
VENICE, IT - Reviewed by GUY - 30 September 2018
" As above "
" Lengthy pick-up procedure. Complicated touch-screen registration when all my details had already been provided in the initial booking. No instruction given about getting out of the car park and no ticket for the exit machine, resulting in queues behind us only solved by helpful Italian giving us a spare exit card. Signage around the rental car area at Marco Polo was confusing. In all other ways this was a good experience and the drop-off was easy, quick and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 27 September 2018
" Great service and very good value "
" Great service and very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOHN - 26 September 2018
" with regard to question 4, I may change that to very likely, depending on the outcome of your investigation into Interrent's questionable business ethics. "
" Complete disaster! On arriving at Interrent's Venice office they refused to rent me the ordered vehicle as I did not have a UK photocard licence, but a VALID paper licence + passport, credit card and TWO separate ID'S, they claimed this was their policy and refused to help further or refund my money, and suggested returning to the airport and try some other companies. Despite my pointing out that theirs and yours terms and conditions clearly state the customer needs to provide a VALID licence +passport and credit card, they remained both dismissive and unmoved, refusing to help any further. Subsequently I returned to Venice airport and the SIX companies I approached were all happy to rent me a vehicle on my PAPER licence and could not believe how I had been treated. Needless to say, trying to obtain a car on a very busy Saturday was difficult and cost me a staggering 692 euros ! I did try to call the Interrent helpline numerous times, but the menu does not allow for contact with any customer services, and subsequent calls went unanswered! Furthermore, after inadvertently taking a wrong turning I was stopped by the Italian Police who asked for my documents and were quite happy with my VALID paper licence, passport and rental documents and also in discussion could not believe how I had been treated by Interrent. I have already lodged my complaint with your customer services department, and am waiting a reply regarding refunding my payment and also compensation from Interrent for all the extra unnecessary expenses incurred. Furthermore, I would advise that I have been renting cars in Europe and the US for over 35 years and have NEVER encountered such a situation as this. I am absolutely appalled at Interrent's behaviour and look forward to an early satisfactory outcome. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by NATIG - 26 September 2018
" no comments on AutoEurope, as the experience was with Hertz and not with AutoEurope. "
" Very unprofessional staff at Venice airport Hertz Car rental office. Very slow in dealing with customers, distracted and not focused, taking various calls while dealing with customers. Unable or unwilling to give us the car in the class we booked. During drop off, the staff first told us we are in the wrong airport, without even checking the reservation. When we told them to look at the rental agreement, they recognised that we were right and they were wrong. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
VENICE, IT - Reviewed by JOHN - 25 September 2018
" AS 3 ABOVE. Excessively long wait for car. "
" More than hour and half in queue at desk to obtain car. Why cannot all documentation be done on line when making booking? Then it would only require visual check of driving licence and credit card before release of car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KIERA - 24 September 2018
" Extremely negative - I feel cheated and scammed by both Locauto and Auto Europe. See answer to question 3 above. "
" I paid more for car rental with Enterprise, but received a car from Locauto, a company I wanted to avoid due to their terrible reputation. I was therefore instantly unhappy - I could have saved myself a substantial amount of money if I had just chosen Locauto to start with. On return of the car, a very minor mark was found on the side of the car, and I was charged an extra 330 euros for this, even though it was very hard to see and there was no real damage to the paint. Apparently I was charged the same price as if there had been a huge scratch that had actually gone through the paint. I therefore felt cheated - it's clear the company had no intention of repairing this 'damage', so it was just a way of increasing their profits. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
VENICE, IT - Reviewed by IAN - 24 September 2018
" apart from my query at no.3 all was good "
" i returned the car with a few small scratches on the off side wing mirror and was charged 45 euros. as i took out excess insurance with you can i claim a refund for the damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NICK - 22 September 2018
" As per above, AutoEurope is glacial in its response to customer queries. Between AutoEurope and Maggiore, I am being charged for Road Tax for every rental. AutoEurope is not stepping up and taking responsibility to resolve this, which is deeply unprofessional. "
" Every time I use Maggiore they charge me for Road Tax, even though it was included in the rental with AutoEurope. I complain to Maggiore, to AutoEurope, in person, by email, and still it keeps happening. AutoEurope is not taking any responsibility here, and has still not resolved this after many months, and many bookings. Weeks of silence, then an unsatisfactory email. If this continues, I will not only have to stop using Maggiore, but AutoEurope as well. I need a resolution, and refunds. Claims 14404647, 14536399, 14568338, 14623098. Further than this, I find I was charged €74 for an incorrect invoice for a pick up at Treviso Airport, drop off at Venice. I did not do this - this claim also is hanging with AutoEurope, with glacial action (Claim UK4475334) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTOPHER - 21 September 2018
" Good. It works "
" Long wait to collect the car. Felt like they were trying to trick you at every point of the process "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ANDREW - 19 September 2018
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MATTHEW - 19 September 2018
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JANICE - 17 September 2018
" Overall good "
" Long wait to collect car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by DAVID - 16 September 2018
" satisfactory "
" very slow at counter, though very pleasant "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID STUART - 15 September 2018
" Auto Europe refused to help us to extend the rental contract to an extra day, so we were left with a 29Euro charge, which was more than the whole week hire charge we had paid them! As an agent for a company, you are responsible for the goods/services you procure on behalf of a 3rd party customer. Saying you can't get involved in any issue after a contract has started (which is what your service agent told us) to a customer who is experiencing difficulties in a foreign country, is not acceptable behaviour, and is probably not legally correct. As it was only 29Euros, I gritted my teeth and paid up for the extra 24 hours, even though we were only 3.5 hours overdue, and half of that was wasting our time trying to sort the matter out from 11.00 to 12.30! "
" Having been delayed by a bad crash on the journey from Misano to Venice (we were not involved, just stuck in the traffic jam), we spent nearly an hour trying to contact Auto Europe to ask if they could help us extend the rental, as we knew we could not make the 12.10 deadline, then Maggiore to ask the same thing, when Auto Europe refused to get involved. Maggiore did not answer their telephone at the airport, so we wasted another 20 minutes calling their head office, only to be told to email the airport. They then gave us an incorrect email address, and when we finally got the correct one, we never received any answer from them. This added 90 minutes to our journey time! The vehicle (Citroen D3) also had a fault with the air conditioning, which kept switching off during most of the time we had it! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
VENICE, IT - Reviewed by MICHAEL - 13 September 2018
" See above. We seek your help to resolve this issue. "
" Can you please take up this issue with Maggiore. The car was returned undamaged. The petrol tank was full. On return they tried to charge us an extra E16.82. They could not explain why. I said no. I then went to their return office. They told us that the demand for a payment of E16.82 was a mistake. we did not have to pay. They have however deducted E16.82 from my credit card. I did not authorise them to do so. They were not permitted to deduct that money. Can you please seek an explanation and a refund. Thank you. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PHIL - 12 September 2018
" None of the issues we had with the car hire were due to Auto Europe, so would recommend. "
" Very difficult to find the office at Venice Mestre station. Didn't answer the phone when I rang to ask where they were. Service was very lackadaisical. Found later thay had totally messed up the hire and the cost. However - at Verona airport the staff at the desk inside were superb, friendly helpful and resolved the issue with the mistakes the Venice office had made. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MARCUS - 12 September 2018
" At present I am unsure as to if I would recommend Auto Europe to anyone and this all depends on the response I get from this. What I got was way below par and unhappy with the whole package. To have to pay for insurance twice is beyond a joke and would like a response for this. "
" Very very poor, too long a wait, unfriendly staff, poorly organised, poor level of knowledge. This is by far the most unsatisfactory level of customer service I have every experienced. Extremely disappointed and was the only low in a great trip as it ruined one of our days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ROBIN - 11 September 2018
" First class "
" Superb. Maggiore office shut and directed to Avis. All very satisfactory and would use again. Car in good as new condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PETER - 10 September 2018
" Excellent vehicle. No issues. "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOHN - 10 September 2018
" Auto Europe were easy to deal with but Inter RENT WERE NOT VERY PROFESSIONAL "
" The pick up of the car was not a pleasant experience as the assistant tried repeatedly to sell me insurance and even told me the extra insurance I had taken with Auto Europe was no good and tried to get me to upgrade several times to a more expensive car when I declined he was not very pleasant. He gave me the keys and left me to find it myself. Also the sat nav I rented was at least two years since it had not been updated and was useless in Padua where many of the roads are new I mentioned it but they were uninterested. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ROBERT - 10 September 2018
" Fast and efficient "
" Exelent no long queues for collections or returns could not be easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANTHONY - 09 September 2018
" Efficient and quick pick up. Decent car in good condition "
" Good engaging staff who help us with arranging Special Assistance for my elderly mother "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIANLUCA - 08 September 2018
" see above "
" The car given to me was damaged. Not the sort of car you would go to a wedding with. Approximately 88'000km, not really brand new. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ANDREW - 04 September 2018
" . "
" Very happy with all of the above and was pleased with the ease that you dealt with my request to take the car to Slovenia and Croatia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 31 August 2018
" Pretty flawless no issues. "
" First time to use this company, no issues would use again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by IAN - 28 August 2018
" I don't think the pricing is very clear and I was rather upset when I turned up and saw the prices for extras. "
" The full cover was very expensive and I thought I had paid for this before we had left. We had an issue with the car and found trying to contact anyone from the rental company very difficult. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SALLY - 27 August 2018
" I was extremely disappointed at the lack of support. I was refused car hire due to a technicality. My mother paid for the car hire as I do not own a credit card and did not have sufficient funds at the time of booking the car. When we arrived at Marco airport we were not allowed to hire take the car, despite it being paid for and offering the €500 deposit through various means. We were told point blank and were very unhelpful. Told to phone auto Europe whe were equally unhelpful. Apparently I am unable to get My money refunded despite not using the car I had hired! Absolutely diabolical and I will be taking it further. "
" I was extremely disappointed at the lack of support. I was refused car hire due to a technicality. My mother paid for the car hire as I do not own a credit card and did not have sufficient funds at the time of booking the car. When we arrived at Marco airport we were not allowed to hire take the car, despite it being paid for and offering the €500 deposit through various means. We were told point blank and were very unhelpful. Told to phone auto Europe whe were equally unhelpful. Apparently I am unable to get My money refunded despite not using the car I had hired! Absolutely diabolical and I will be taking it further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by BRUNO - 25 August 2018
" Probably the simplest pickup/drop process. "
" Very long queue with only a single rep available at Italian end dealing with multiple holiday makers picking up AND dropping off cars. Interrent also signed off people's paperwork without checking the actual cars for damage but when we found damage had to wait an age for the single rep. Very simple drop off with very clear receipt (clearly says no damage etc.) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JACKIE - 24 August 2018
" See notes above "
" On arrival to collect the car we were shocked at the extremely high prices of the insurance to waiver the excess. Previous car hire firms we've used have not been priced so highly. Drop off was quite stressful as so many people dropping off at same time. Have since been charged extra for something we have no idea about and office opening hours are only open 9-1 weekdays. The car was acceptable but the high extra insurance meant we didn't take it out which caused some anxiety during the holiday ensuring we had no bumps or scrapes. The car did on frequent occasions have a fan come on after the engine was turned off which was worrying but when I rang the language barrier meant that the lady in the office didn't really understand what I was saying. Thankfully the car kept going! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 8
VENICE, IT - Reviewed by IGOR - 21 August 2018
" Auto Europe is the best; I have booked a car well in advance, and rebooked it with Auto Europe a few times as price was going down (prompted by AE a few times with new offers, etc). The procedure is straightforward and quick, and I use it for years. "
" The only problem was an hour-long wait in a queue to get a car (the queue was joint for all Herthz siblings, like Thrifty and Dollar), but probably this is inevitable in Venice at the beginning of August. It could be expedited if all the data enetered when booking with AutoEurope were automatically transferred to Hertz. As there was no car available in the class that I booked, I was upgraded at no cost to a nice SUV. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MARK - 20 August 2018
" The office where i collected the car was chaos! "
" Collecting the car was a nightmare, i was in a que for over 1 hour! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RAM BAHADUR - 20 August 2018
" it was not good experience as I was with my family and they did not give me a car and when I contacted they never answer. "
" Well, there is no customer service. I called many times but it goes to error at the end. They charged me without providing me vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by JOHN - 20 August 2018
" The car was not released to me because there was no picture on my licence and to make matters worse i was not given a refund "
" The car was not released to me because there was no picture on my licence and to make matters worse i was not given a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ANNA - 19 August 2018
" I also would have appreciated the personnel behind the counter to remind me I needed to buy the Vinjete for Slovenia motorways, when I confirmed I was driving to that country, and possibly where to buy it. That would have made the service to the customer a better, more complete one. "
" Didn't like the "possible charge of €50-70" for returning the car too dirty, which led me to buy the final cleaning for €9.90". Other car rentals don't charge anything and that "threat" was not clearly highlighted in the conditions. I felt it was a rip-off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by PAUL - 16 August 2018
" N/A "
" Service level was good, just a pity that we were 'up-sold' to an automatic vehicle on the basis that our pre-booked vehicle type was not available. I don't see why we had to pay extra on the basis that the client couldn't deliver on the contract? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ALAN - 14 August 2018
" The website was easy to use and I got the vehicle i requested so all good. However, I collected my vehicle from Venice (Marco Polo) and I was very worried that the hire office would be closed when I arrived. I landed at 9 pm and although I had looked up the closure time I was not given any such information by Auto Europe. Worse still, there was no information about where the collection point was. In the dead of night (with luggage and tired children), with no information I had to find the Hire Car Office at the far end of the airport, up three floors and, when i got there, the car park was dark and all the offices were closed! By chance I walked around the car park to the central office which was open. What a relief! Please, Please provide instructions where to find it. "
" The car was battered and was externally in bad shape. Inside it was OK and it drove fine. The staff at the collection and drop off were very, very good. Spoke good English and made the whole process easy. The drop off was chaotic because there were so many people collecting cars from all the other hire companies and the building was too small for everyone. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
VENICE, IT - Reviewed by ABRAHAM - 13 August 2018
" excellent "
" wonderful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by RAYMON - 13 August 2018
" car ok, a little under powered but clean. "
" pick up was a nightmare. should be more filling in forms prior to check in to speed it up. it took us over an hour to be seen by staff. no room in venice airport car hire area to stand with bags "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by RICHARD - 12 August 2018
" Wish there was a list of all cars in each group. There seems to be a lot of diff cars in each cat that are not compatible with each other. "
" No car available to suit my size. I had booked a VW T Roc as im 6 3" and have a bad back. Every other vehicle in the same group was too low/small. We was offered an upgrade to a Alfa Romeo Giulietta (this seems to happen every time for some reason) but this was turned down as it was too low. In the end we accepted an uncleaded Fiat 500L that Avis borrowed from another hire company. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VENICE, IT - Reviewed by NICK - 11 August 2018
" Many issues trying to get a billing issue resolved with Maggiore (not this booking). Need some answers "
" Good, nice car, speedy service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by BARRIE - 06 August 2018
" Chaotic at the airport, people waiting between 1 and 2 hours, and then not being given the cars they had booked, mainly being offered a smaller car. I had booked a 4 door Renault Clio class of car, and was offered a 2 door VW UP, I was told i would have to wait another 30 mins for a 4 door, I only got the 4 door Fiat Panda, because another customer rejected it. Also I don't understand why I paid 315 pounds when for the same time period in August it was only 185 pounds. I only used an (on airport site) because i thought it would be better than an off airport site , how wrong I was!!!! Drastic improvements are required to tempt me to consider you company again "
" the wait at the airport was awful, nearly 1hr, then after booking a 4 door renault clio size car i was offered a 2 door vw up car which was far too small, i was eventually offered a 4 door fiat panda, but only because the customer next to me turned it down, the desk was in chaos with technical problems and staff who didn't seem able to cope, and didn't really seem that bothered. I also feel that I paid too much, 315 pounds for 2 weeks, in comparison for the same car in any 2 week period in August, it was only 185 pounds. When I rang your UK phone number on return, the guy there also didn't seem that bothered either "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by LEE - 06 August 2018
" First of all- insurance what you provide on your website is useless. It covers wrong fuel etc nonsense. Second of, nobody knew anything about that insurance and what does it cover in rental place. Final price is double with price you offered in your website. Third- your customer service is not working, I tried to contact them (UK number) with phone and FB at afternoon and no anwswer. "
" Bad location, they tell that it is at airport. It is about 2 km from there. Staff at pick up very unpolite and cocky. Dropp of staff was ok. Car was ok. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NICHOLAS - 05 August 2018
" When I rang auto editor to try and explain as my booking was with them rather than Alamo I was told th y could t do anything about it!! "
" I was given a car of a smaller class than booked. I booked via Auto Europe for a VW Touran or similar and was given a Fiat Tipo estate. Whilst Alamo claim these are the same specifications (station wagon) Auto Europe use different classifications for these vehicles Alamo were not willing to offer any alternative other than a Renault Megan estate and were adamant not there problem. I wasn't allowed to check whether my family and luggage would fit in the car before completing the hire but was told that if they didn't then I would have to pay to rehire another car. This meant we spent two weeks traveling around Italy squashed up overflowing with luggage! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALAN - 31 July 2018
" Autoeurope useless. Gave incorrect pick up information. Unusable contact information. Wasted my time and gave no help. No customer service after the event. "smart Allec" approach. Not interested in the truth. Just fobbed me off. Appalling! "
" Incorrect collection information. Unhelpful. Deceitful. "Wideboys" Out to catch you and rip you off. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VENICE, IT - Reviewed by SARA - 28 July 2018
" Yes "
" Great service at pick up.We were lucky enough to receive a brand new car which was good other than a warning light came on not long after leaving the car hire place. The tyres had been overfilled, so my only comment would be that new cars might need to be checked over a bit better. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ROBIN - 25 July 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JACQUELINE - 23 July 2018
" I was happy overall. "
" Everything went smoothly at both collection and drop off. Staff were charming and helpful. The car was OK but I think it needed a service as the brakes were not that good. I did suggest the car should have a service when I dropped it off but they said it was not necessary. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by JANE - 22 July 2018
" Always good value and have never queued when collecting the car so far "
" No queue and efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MELTEM - 21 July 2018
" Instructions of car pick advised pick up at airport, then after being sent in & out the airport several times, we had to ring Interrent to be told we needed to get transport to the Interrent office. The cashiers at Interrent we're desperate to sell extras; very rude and obnoxious because I pointed out the scratches and marks in the car. They also scared my 12 year olds by saying if we didn't buy a booster seat then we would get stopped by the police and have our car taken from us and would be left stranded. Then when bringing the car back I cleaned the car inside and out but was still charged a cleaning service. I actually took pictures of the car clean. The poor Turkish chap before me was charged €225 for a scratch which he couldn't prove. My car had a service light on, surely services should be up to date. The company may be cheap but they make up the shortfall by conning their customers with extras. I was really pleased to ya d the car back and will never use Interrent ever again. I will also be sure to share my bad experience with all my family and friends. "
" Instructions of car pick advised pick up at airport, then after being sent in & out the airport several times, we had to ring Interrent to be told we needed to get transport to the Interrent office. The cashiers at Interrent we're desperate to sell extras; very rude and obnoxious because I pointed out the scratches and marks in the car. They also scared my 12 year olds by saying if we didn't buy a booster seat then we would get stopped by the police and have our car taken from us and would be left stranded. Then when bringing the car back I cleaned the car inside and out but was still charged a cleaning service. I actually took pictures of the car clean. The poor Turkish chap before me was charged €225 for a scratch which he couldn't prove. My car had a service light on, surely services should be up to date. The company may be cheap but they make up the shortfall by conning their customers with extras. I was really pleased to ya d the car back and will never use Interrent ever again. I will also be sure to share my bad experience with all my family and friends. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
VENICE, IT - Reviewed by JASON - 19 July 2018
" Very disappointed "
" Everything about the the service was good until, dropping the car off. The lady Michelle was not clear. I have made a complaint, two weeks ago about the incident, for which I have heard nothing from Locauto. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
VENICE, IT - Reviewed by GARY - 19 July 2018
" Straightforward booking but the one query I raised about the boot capacity of our car...well I for a very bland and vague reply. Kind of like I couldn't be bothered finding out for u. "
" Upon pick up we expected a Ford Grand C Max...or similar but we're offered volvo v40...really not suited for a family of 5 for 3 cases. Spoke to staff outside who were very helpful and changed our car with no hassle to a more suitable model. Impressed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADAM - 12 July 2018
" Once the phone arrives with me I will feel confident recommending them. "
" The car hire was perfect. The vehicle was good. Collection and drop-off were fine, however I left my mobile phone in tghe car and it has proved very complicated organising a courier to collect it from the office at Marco Polo (Venezia). Fedex have tried to contact Sicily By Car to arrange collection but without a response. They have not replied to any of my emails. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 12 July 2018
" No comment "
" Whilst the vehicle make differed to that provided, it did not present a problem. The vehicle however would have benefitted from a good clean inside and outside, got the impression we were given a vehicle recently rented / returned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JAMES - 10 July 2018
" Was a good comparison site. "
" Was all fine except for the fact that they think a Fiat 500 is a similar car to a Fiat Spider. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MICHELLE - 07 July 2018
" In addition to my comments above, as there were only 1.5 operatives at the pick up desk, there was a massive queue which spilled from the pavement onto the roadway outside the Europe area office and a driver, not familiar with the car he collected reversed back out of control and knocked over suitcases on top of children waiting with their oarents to collect cars, trapping them betwee the suitcases and the window of the office. Thankfully no one was hurt but the kids were in shock. This was very distressing to observe. "
" We had to wait an hour and a half to collect our car which we had pre booked and ore set the pick up time. We were charged three full days when we were given the car Kate and returned it early. As there is no nearby petrol station having filled the tank outside of Venice €60, I was still charged for an additional 6 litres of petrol. Overall this was very disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JONATHAN - 06 July 2018
" Great price "
" Couldn't have been better - good price, good car, good location, good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 05 July 2018
" AutoEurope are excellent. "
" Had to wait for over an hour to get car as their printer broke and 2 staff were only dealing with one customer a time, taking about 20mins per customer. Car was not clean on the outside. Will not use Maggiore again when I go Italy. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VENICE, IT - Reviewed by DAVID - 01 July 2018
" It was a bad start to our holiday - I understand we could have been given a similar car but the car we had was nothing like it - we ordered a 2 seater sports car and ended up with a four seater fiat 500 - not a sports car at all - and the roof jammed - we were unable to contact anyone after an hour - when we dropped off car we were told all gone then have a bill for 16 Euro's - all in all a very bad experience "
" The wait to pick up car was terrible - one person on counter - we waited 1 hour 49 mins - the car we were given was nothing like the car we ordered- the soft top mechanism broke and we could not get through to Maggiore- we were charged 16 euros for extra peril when we filled it up completely in the airport- we feel we have been overcharged and cheated "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by JAMIE - 29 June 2018
" Excellent service & car - will use again "
" Excellent policy on scratch size which takes the worry out of checking every small scratch before you hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KATHRYN - 26 June 2018
" Autoeurope provide a good comparison site. The improvement that I would like is for them to provide a more level playing field for comparisons by getting rental companies to declare all their stealth charges (like a surcharge for any birdshit on the car roof) in advance. "
" This company have introduced a new stealth charge namely they expect you to have the car cleaned before returning it (not easy in a foreign country) so that there are no specks of bird poo or flies on the registration plate. If there are any they may charge you up to £60. They offer an insurance against this but no other company has ever tried to add this on to my hire charges before and it is blatantly obvious that they are trying to screw more money out of their customers. There is no mention of this surcharge when the booking is made via autoeurope. I expect to return a car without mud all over it and always ensure that I do not leave papers and other rubbish in the door bins etc. I do not expect to clean mosquitoes off the windows. To add insult to injury, when we went to collect the car there was birdshit on the roof and dead flies on the front of the car! Theyt had not properly cleaned it to their standards. A related point is that, if I am hiring a car that should be road ready, I do expect that the washer bottle has been filled so that I can drive safely and keep my windscreen clear of dirt and flies. In this instance it was empty. When I queried this on returning the cart I was told that the car was almost new - as if this was relevant. In Britain it is illegal to drive without the means to wash the windscreen and I suspect that there are european laws that are similar - therefore the rental company has a duty to ensure that the car is road ready in this respect. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 1
VENICE, IT - Reviewed by NICK - 23 June 2018
" Other than the spurious charge, fine "
" Dropped my rating because they have tried to charge me for Road Tax. I have an enquiry in with AutoEurope (which I would like following up). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JULIE - 22 June 2018
" It all went smoothly "
" It was a normal core hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JEREMY - 22 June 2018
" When booked didn't indicate a credit card would be needed when booking off interent. Only mentioned after in the voucher. Could have been a lot clearer and we would have got a credit card. "
" Would only accept credit card for holding fee. Wouldn't even accept cash...no good reason apart from hidden charges. Took over 40 minutes to get car as dispute at front desk "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEPHEN - 18 June 2018
" Checking very slow due to lack of staff "
" Need more checking staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADRIAN - 18 June 2018
" Being asked to pay for cleaning of the car is a first!! "
" Being asked to pay for cleaning of the car is a first!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KAMIL - 13 June 2018
" No issues with Auto Europe, however few of the rental companies we used in recent months all claimed that insurance bought via comparison sites like AE, is substandard to one available at the counter. Luckily so far we have not had to verify this. "
" Staff at interrent only seemed interested in selling upgrades, and when refused, became rude. They refused to see the car with us to check for existing damage, claiming perfect condition. When we pointed out existing scratches and asked for them to be added to the report, the staff became obnoxious and only marked two out of five existing marks. On return, we hoovered and washed the car, yet we were still charged 5.99 for cleaning services despite staff stated no further charges were due on return. All this petty behaviour on interrent part will prevent us from using their service again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VENICE, IT - Reviewed by HARVEY - 14 May 2018
" A good deal as usual. "
" Friendly, professional and efficient service. Nearly new, clean car. Convenient location in the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANN - 28 April 2018
" Easy system to use and fast response to any queries about he booking. "
" Problem free rental and perfect for my trip. If there was a criticism it was that it was difficult to locate the car rental office at the airport as there was no desk in the arrivals hall as indicated on my booking confirmation but it was in the multi storey car park instead. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NICK - 27 April 2018
" Auto Europe have been very helpful and efficient at all times. Good range of options at good prices. "
" Despite having pre-booked and paid for the car, I found that on my receipt - not checked immediately as I was late for a flight - I had apparently been charged again. A call to Hertz in VCE did not resolve this, and the line was dropped. Now raised via email with Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by BERKELEY - 03 July 2015
" When i arrived at rental company they said i was over an hour late from time allocated...rented from 10am arrived at 11.30 "
" It was very stressful being told on arrival that they had no car and couldn't get one...having argued for 15 mins at the start of hols I was not impressed. it was only when they gave in that they gave me the car. "
VENICE, IT - Reviewed by DAVID - 02 July 2015
" When picking up the car I paid for holding deposit with a debit card. Car was returned on 27th June. Holding deposit has not been returned. Phoned Auto Europe and was told I will have to wait up to 30 days for the money to be returned. This is £600 - not a small sum of money. This is because I used a debit card, not credit card. The woman I spoke to was extremely unhelpful. Not her problem - couldn't care less. Not impressed! "
" No one at Maggiore told me that using a debit card for the holding deposit would mean that my money would be held for up to 30 days. Not impressed! "
VENICE, IT - Reviewed by DARREN - 01 July 2015
" I had a people carrier booked but was given a mini bus (van) which was ok until I had to find parking. A people carrier as ordered would have been much better not the end of the world and overall service was very good "
VENICE, IT - Reviewed by GRAHAM - 30 June 2015
" The order process worked well and documentation was good. "
" Car was as expected and easy to locate at Venice. Bologna car hire park is a disgrace and I was unable to find a Locauto staff .member there so car not Inspected at return. "
VENICE, IT - Reviewed by GAVIN - 29 June 2015
" Pleased - the big issue that you guys save is lack of confidence and reputation in local hire services. This platform helps to even out the language difficulties and differences in terms and conditions. Where you need to do better is transparency over issues like excesses and exclusions from the insurance. A unified system with your own English Language legal translations and "gold standard" best practice badge would be obvious improvements. We as customers also have to have a lot of faith in your "refund of excess deal" How this works and customer reviews of your delivery of this would have been a big help. "
" Thank you for your excellent service. Maggiore were chosen specifically because they had the highest rating for customer service. Marginally cheaper firms' offers were not attractive to me because other customer reviews had warned against dodgy charges and other bad practices. The car delivered was above an upgrade - it was great! I recently an English language guide to local road signs, restrictions and parking rules etc. It would be a great service to your customers to include this in your paperwork, pointing out any specific issues like any major roadworks. Your could also win a very easy extra prize by showing the customer how to programme the Sat Nav with the first destination - and have home pre-logge "
VENICE, IT - Reviewed by GUY - 28 June 2015
VENICE, IT - Reviewed by WILLARD - 24 June 2015
" In past years we did not get the actual model car we had reserved. It was a pleasant surprise to get the Hybrid Yaris that we had reserved. "
" the checkin person at the Maggiore counter was very helpful and his speaking English really helped us. "
VENICE, IT - Reviewed by PETER - 22 June 2015
" Auto Europe had an admin meltdown and booked the car in the wrong name, this caused a six hour hold up to getting the car and a huge problem with over ten calls to your hot line at huge personal cell phone cost. What a waste of a day of our holiday. However it did get resolved by one helpful staff member, although the earlier staff member was hopeless. "
" Even though the booking problem was a Auto Europe issue, equally the staff in the Hertz office could have been less interested, they were rude and couldn't be bored going one inch extra distance to help. I intend to complain long and hard to anyone who will listen as to how utterly useless they are. I resolve never to use them ever again. "
VENICE, IT - Reviewed by DAVID - 20 June 2015
VENICE, IT - Reviewed by ROBIN - 17 June 2015
VENICE, IT - Reviewed by ROBERT - 15 June 2015
" I wanted a people carrier which is what I booked only to find I was offered an Octavia estate which we could not get our luggage into. Then offered an Insignia estate which was also too small. A Touran can in late (which I had booked) and they cleaned it so we could use it. HOWEVER, there was a hubcap missing and damage to the rear bumper which the attendant said was OK as already noted . He did not give me a new damage sheet after throwing the Octavia one away so when I got to Pisa I was charged for a new hubcap at 60 Euro. Can you help me get a refund? "
VENICE, IT - Reviewed by PAULO - 04 June 2015
" Auto Europe good value for money. Italy rent car, good team, and Safe car. Recommend Maggiore rent Car Company. "
" Italy rent car, good team, and Safe car. Recommend Maggiore rent Car Company. Well done Smile rent. "
VENICE, IT - Reviewed by CRISTINA - 03 June 2015
" I had a problem with my car and couldn't get it started at the toll booth on the motorway. The attendant called for a motorway breakdown vehicle and I was stuck there for 40 minutes. When I arrived at the airport the petrol station was closed as it was a bank holiday (i didn't know about this) so went into the Car Hire Car Park to explain to the attendant what had happened and, as the Petrol Station self service did not accept English Credit Cards I would have to go in search of a station that did or a cash machine. I returned with the car 40 mins after it was due and I have just received an invoice with 84 euros taken from my credit card. I am furious to say the least. "
VENICE, IT - Reviewed by ANTHONY - 02 June 2015
" The booking experience was good. The website is easy to use and allows you select against your requirements. HOWEVER, The car I ordered was not available with your designated provider. They made it clear that they had communicated with you and you should have contacted me to inform me. All I got from you was a confirmation email 3 days before I travelled saying everything was 'as planned'. It would be grate if someone could contact me to explain why I had such a bad experience and to demonstrate you take feedback seriously "
" I turned up at the europcar desk in venice to be told that they had no intention of fulfilling my booking as specified through you. They placed the blame and responsibility totally with you. The lady behind the desk was rude, unhelpful and the experience was extremely poor and created unnecessary issues in what so far been a very enjoyable and hassle free time. "
VENICE, IT - Reviewed by TIMOTHY - 01 June 2015
" A bargain car hire. At only £46 for 1 week's rental. Booking was easy. The only point that I have to make is that the pickup in Venice is by the side of a white tower and not on the first floor as specified on the receipt. "
" A bargain car hire. At only £46 for 1 week's rental. Booking was easy and block on credit card removed within 3 days of returning car. The only point that I have to make is that the pickup in Venice is by the side of a white tower and not on the first floor as specified on the receipt. We waited around 20 minutes for the transfer vehicle to arrive. As specified, on the receipt, upon arrival at the airport, one should call the company to arrange pickup. We tried calling from the airport pay phone but they were out of order and swallowed our last change in Euros without us being able to make a call. A mobile phone is therefore recommended as I ended up using the mobile phone of an airport member of staff. The Firefly staff were friendly. "
VENICE, IT - Reviewed by RICHARD - 28 May 2015
" thanks made the transaction easy "
" good car they could do with being more friendly "
VENICE, IT - Reviewed by JANICE - 24 May 2015
" when I had originally booked the drop off fee was 75 including vat on my voucher , it had Risen to 84 for tje se service ,I want the difference refunded.thank you. "
" More staff required,receipt should always be given using a tablet no good for customers as nothing in English. "
VENICE, IT - Reviewed by DANIEL - 22 May 2015
" The main problems were as follows. We paid online with my wife's credit card. When we got to Italy to pick up the car we had to ring a number and could not get through. We spent an hour trying to get through to the number. Eventually Hertz desk were able to contact them and Firefly came to pick us up from the airport to take us the 5 minutes to their offices to pick up the car. Next we had to pay and could not accept my wife's credit card as she was not the main driver. Anyway, the office was able to sort this out and set me her up as the main driver with myself as the second driver. But not without paying an extra 200 Euros!!! So, overall, a terrible experience. "
" The main problems were as follows. We paid online with my wife's credit card. When we got to Italy to pick up the car we had to ring a number and could not get through. We spent an hour trying to get through to the number. Eventually Hertz desk were able to contact them and Firefly came to pick us up from the airport to take us the 5 minutes to their offices to pick up the car. Next we had to pay and could not accept my wife's credit card as she was not the main driver. Anyway, the office was able to sort this out and set me her up as the main driver with myself as the second driver. But not without paying an extra 200 Euros!!! So, overall, a terrible experience. "
VENICE, IT - Reviewed by WILLIAM GRAHAME - 16 May 2015
" They were brilliant - made everything very easy and a lovely car as well. 10/10 "
VENICE, IT - Reviewed by RICHARD - 11 May 2015
" keep the prices competitive and develop a loyalty system, I check four or five comparison sites looking for the best deal currently. "
" Once you know and understand the system with regards to being picked up at the airport and taken to their offices, it works very well. I have used Firefly at Venice Marco Polo airport twice this year already and have been very satisfied on both occasions. The guys in the office are competent, their English is good and collect/deliver you promptly from/to the airport. "
VENICE, IT - Reviewed by PAUL - 03 May 2015
VENICE, IT - Reviewed by DAVID - 02 May 2015
" more information in price comparison re possible extras e.g. breakdown cover "
" First time I have ever been offered breakdown service as an extra. I always assumed you that would be automatically assisted if there was a problem with the car "
VENICE, IT - Reviewed by RINAT - 12 January 2015
" all was smooth "
" no issues "
VENICE, IT - Reviewed by PAUL - 22 October 2014
" Unusually for any car hire desk in my experience both ladies worked as a team. As a result this was my quickest ever visit to collect a car. It made for a great experiance "
" Good car, no problems so a good experience. Courteous staff helped too "
VENICE, IT - Reviewed by PETER - 16 October 2014
" Booking was clear and you got what you expected and paid for "
" The staff at Marco Polo airport were friendly and did not try to sell add onns just gave us the facts and the drop of at Verona airport was easy and again the staff were good and gave you confidence "
VENICE, IT - Reviewed by JOHN - 25 September 2014
" As always a smooth service I thought that my booking included a free second driver as I booked it, but no mention of this on the voucher and declined by the hire company "
" Despite the poor reviews by others, I have found Firefly to be nothing but courteous, honourable, and good value for money "
VENICE, IT - Reviewed by CLIVE - 19 September 2014
" Excellent service when I needed to change the booking on the telephone. "
" Very disappointed that the manual car I had booked and specified was not available,and the only car offered was an automatic,which I was not at all happy with. "
VENICE, IT - Reviewed by BRIAN - 19 August 2014
" Appreciate the highlighting of the fuel policies of the different companies "
" Good clear sensible fuel policy. "
VENICE, IT - Reviewed by CHRISTOPHER - 17 August 2014
" No problems encountered "
" No problems encountered. The car was the size ordered "
VENICE, IT - Reviewed by IAN - 12 August 2014
" Easy to use web site, excellent service and car matching all expectations "
" No problem to drop off car in Florence after pick up in Venice. Great service! "
VENICE, IT - Reviewed by MICHAEL - 10 August 2014
" Great service, easy to contact and friendly call staff. Consistently produce good deals. "
" Good car provided, no issues returning car to a different location to where I picked it up. Would use them again when needed. "
VENICE, IT - Reviewed by MALCOLM - 09 August 2014
" Everything seemed to be exactly as arranged. "
" Bit of a wait at desk but that's the luck of the draw, when we returned the car the desk had nobody waiting. Car virtually new with no marks. Not the one requested (Golf) but was Fiat 600L which had more room and very comfortable. Would use them again "
VENICE, IT - Reviewed by REMO - 28 June 2014
" I was happy with the choice of car and the keen price. "
" I was happy to be given a clean car without any marks and the agent who prepared my documents. On return to Thrifty I was fairly satisfied with the person who checked the car in the car park. The agent at the desk was not very friendly and did not look at me and just dealt with the papers ' as a matter of fact', which was a little disappointing. "
VENICE, IT - Reviewed by BENGT ERIK - 27 May 2014
" I was very happy to get a Swiss registered car, that was "homesick"! So the Fiat Panda turned into a Skoda instead, Had a lovely drive thru Italy, San Marino, Austria, Liechtenstein, Germany to finish in Zurich, Switzerland! Very nice and efficient staff, both in Venice and Zurich! Will definately use Auto Europe again next time I needa car in Europe! "
" See above! "
VENICE, IT - Reviewed by ROSS - 28 April 2014
" Helpful adviser. "
" Customer service reps were confusing, I thought all costs were covered before leaving the country. However I had to spend more money for insurance purposes. They did upgrade my car though, for free I think. "
VENICE, IT - Reviewed by ROBERT - 13 March 2014
" Damian, Uk Manager was absolutely superb in sorting out my request for winter tires on a 4 X 4 rental car which in Italy appears to be no mean feat!! "
" Despite the specific car having been booked and confirmed by Damian days prior to pick up Europcar denied me the car initially and tried to downgrade me to a Tiguan WITHOUT winter tires OR a station wagon with winter tires - despite me having pre-paid for an Audi Q5 class of car!!! Only after an argument and me having to phone the UK office did they "find me" the correct car with the winter tires!!! "
VENICE, IT - Reviewed by GIAMPIETRO - 09 March 2014
" very good "
VENICE, IT - Reviewed by RICHARD - 03 February 2014
" Very helpful and efficient. Easy to deal with. "
" Pleasant English speaking receptionist.Fast and efficient and professional. Good quality Audi A4 provided. Car park staff easy to deal with and had us on the road quickly with no dramas. Met my expectations and requirements "
VENICE, IT - Reviewed by ROBERT - 12 July 2013
" fine running Fiat "
" Fast check in "
VENICE, IT - Reviewed by GRAHAM - 12 July 2013
" Arrangements for shuttle from airport not clear. We anticipated that flight wold be met or we would find Firefly shuttle signs. In the end we rang them to get a service "
" Car was fine There was a problem about end time of rental. Firefly interpreted contract to mean we were an hour late when we returned car. In fact we returned car 30 minutes before we had agreed. This was 23 hours "early" on our 7 day contract but firefly thought they had a 6 day rental. It would have been easier if we had said we would return car on the Wednesday rather than the Tuesday. This would have been a bit of a nonsense but would have prevented the argument with firefly. In the end we were not required to pay extra. "
VENICE, IT - Reviewed by NICHOLAS - 22 June 2013
" Booking / organisation was excellent . My dissatisfaction was with the vehicle provided by Maggiore, which was not as booked. If Maggiore were not able to supply what we booked, then this should have been made clear and we would have booked with someone else. "
" I booked a Fiat 500. Upon arrival, none were available and we were given a Lancia Ypsilon. The check-out agent described this as an upgrade - we certainly did not consider it so. The only possible reason was that the Lancia was a 5dr, but this was of no consequence to us (as there were only 2 of us). Not having the Fiat 500 was a great disappointment - had really looked forward to the chance to drive one. Understand you have the 'or equivalent' statement, but to me the Lancia was in no way equivalent to the style and fun that the Fiat I had booked would have been. We feel we did not get what we booked and were provided with an inferior product. "
VENICE, IT - Reviewed by GRAHAM - 18 June 2013
" booking was easy with all the relevant information at hand, shall look at auto europe again. "
" very pleasant at reception, quick and informative, and given an upgrade vehicle to boot. "
VENICE, IT - Reviewed by DAVID - 10 June 2013
" It would be good to see on an early screen if the (airport) rental company in at the airport of off airport. "
" Firefly, the hire company were poor. I'd booked a Sat Nav but they didn't have one. Also no map of any kind. Aircon was not working properly. Staff were unhelpful to me and an elderly couple there at the same time. Another couple returning a car at the same time as me had had no lights or locking on their car. "
VENICE, IT - Reviewed by ALLAN - 22 May 2013
" The car was a new Citroen and was a very comfortable car to drive. I have no comments or complains about the service at the airport "
" This was a very pleasant experiance and I would have to rate them at a 10. Very helpful and easy to converse with "
VENICE, IT - Reviewed by MATTHEW - 18 May 2013
" Happy I used your company. "
" Representative was unfriendly and unhelpful to the point of rude. "
VENICE, IT - Reviewed by MATTHEW - 18 May 2013
" Happy I used your company. "
" Representative was unfriendly and unhelpful to the point of rude. "
VENICE, IT - Reviewed by IVANO - 26 June 2012
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