AUTO EUROPE VENICE, ITALY Car Rental Reviews

VENICE, IT - Reviewed by ARTHUR - 13 March 2022

" Always my first choice "

" Good value and service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by SCOTT - 24 February 2022

" All straightforward with no funny business. "

" I've used Sicily By Car several times before and its always worked out well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by SUSAN - 20 December 2021

" WE ALWAYS USE AUTO EUROPE. THE WEB SITE IS EASY TO USE AND ITS GOOD TO SEE A VARIETY OF OPTIONS WE ALSO LIKE THE FREE CANCELLATION POLICY. "

" THE CUSTOMER SERVICE STAFF AT HERTZ IN VENICE WERE VERY HELPFUL AND FRIENDLY. THE CAR HAD A HIGH MILEAGE AND SEVERAL SCRATCHES/ DENTS - WHICH WERE DOCUMENTED WE THOUGHT THE MILEAGE AT 58K KM WAS HIGHER THAN OTHER COMPANIES WE HAVE USED BEFORE AT VENICE THE STAFF AT VENICE WERE FRIENDLY AND HELPFUL "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VENICE, IT - Reviewed by PAUL - 29 November 2021

" Easy to book, reliable. "

" Efficient, good service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by FREDERICK - 09 March 2021

" Hired car for one day .... absolutely no complaints "

" No problems. Helpful and easy to locate "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOEL - 28 October 2020

" Overall a great experience - we had a great car and good support. I also felt confident that if anything went wrong I could phone up AutoEurope and get it resolved- that's a big added value of having a broker. "

" Smooth pickup, upgrade to better car. Excellent vehicle in top condition. Only snag was they sent me the details of someone else's rental to my email account which made me anxious I was to be held liable for his rental (was resolved). Very fast and friendly drop off of vehicle in perfect condition. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by RICHARD - 08 October 2020

" Relaxed "

" Relaxed "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PAUL - 20 September 2020

" Easy to book with competitive pricing. "

" Excellent and efficient service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CHRISTOPHER - 18 September 2020

" have rented with enterprise for the last 3 times and have never had a problem. "

" helpful friendly staff, no nit picking looking for tiny flaws with the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROBERT - 09 September 2020

" First Class "

" First Class "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by GYORGY - 03 September 2020

" I regularly rent via Auto Europe and multiple times Budjet "

" It is very good practice took photos about existing small demage of the car body "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANDY - 09 March 2020

" Hiring a vehicle can be stressful but this was efficient and straightforward "

" Efficient pick up and drop off. Clean new vehicle "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by FRASER - 09 March 2020

" Pleased to have got the car as advertised and not the "equivalent" "

" Excellent service at check-in "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NICHOLAS - 03 March 2020

" Very good "

" Good in Venice "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by GIOVANNI - 01 March 2020

" Excellent service "

" Very smooth, troublefree rental "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JEFFREY - 27 February 2020

" Always seem to get a good experience when booking via AutoEurope, easy website to use. This year with Sixt was as good as any. "

" Excellent - no queue at the hire desk, whereas other operators seemed to be overwhelmed. Virtually new car provided and drop-off was quick and easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by TIMOTHY - 25 February 2020

" Very happy all round "

" I was very impressed. The pick up and drop off were very straightforward. The car was spot on. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LAURA - 02 February 2020

" very good "

" the service was quick and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by OLEKSII - 02 January 2020

" all good "

" all good "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VENICE, IT - Reviewed by ALAN - 30 December 2019

" Very satisfied with the car, and overall experience. "

" Staff at pick up point (Marco Polo airport) very pleasant and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LAURA - 27 October 2019

" Great service "

" Smooth from start to finish "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by KEITH - 25 October 2019

" Auto Europe gives a good range of car hire options and an easy booking process. "

" Good Service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by VITOR ANTONIO - 20 October 2019

" All good! Everything was fast, no issues at all! "

" All good! Everything was fast, no issues at all! There could be more signs to find the pickup place easier. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NORBERT - 10 October 2019

" Everything is good "

" Everything is good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOHN - 24 September 2019

" Very good "

" Extremely efficient and pleasant staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LIAM - 22 September 2019

" Cannot fault in anyway "

" Superb will definitely use again .Thanks great car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PETER - 09 September 2019

" Very happy with the booking and will definitely book again. "

" I was really happy with the car and the price. The only negative was that I did have to wait about 40 minutes at the desk to pick up the car as there was only one girl at the desk, but she was great! Grateful that I could take the car into Slovenia without extra charges. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JULIAN - 09 September 2019

" All good Thanks "

" All good Thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MICHAEL - 08 September 2019

" Very happy and would use again. "

" Relaxed, easy service. Great that we had cross-border travel between Italy, Croatia and Slovenia at no extra charge. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CHRISTOPHER - 03 September 2019

" I found the car hire (Venice) easily. The check in was great and helpful. The car was very good. Unlike many car hire experiences I felt secure and helped - not harassed and unsure. "

" I found the car hire easily. The check in was great and helpful. The car was very good. Unlike many car hire experiences I felt secure and helped - not harassed and unsure. It would alsways be helpful to have someone explain the dash/control panel and refuelling (what levers/keys to open petrol tank) that never happens but it should. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROHAN - 02 September 2019

" Excellent "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PETER - 01 September 2019

" Good "

" Better than previous "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by SEAN - 19 August 2019

" Will definitely use auto Europe again. "

" I was unsure how I was going to get on because it was my first time hiring a car abroad. The customer service rep at the desk was really friendly and helpful. The car we had booked wasn't actually there so they upgraded us. We were on the road in no time at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by KENNETH - 12 August 2019

" Always seem to come up with the best deals "

" Simple, easy and efficient service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JAMES - 10 August 2019

" Would definitely use AutoEurope and Europcar again. "

" Pick-up took a while but only because they were so popular. Couldn't fault the car not the drop-off - absolutely perfect. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GARRY - 09 August 2019

" Very good overall "

" Good experience overall - vehicle was a bit tatty - lots of dints, broken bumper, missing wheel trim "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VENICE, IT - Reviewed by LESLEY - 08 August 2019

" Good "

" Efficient and very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PAOLO - 27 July 2019

" Very good "

" All good except a long queue at the check in "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CLIVE - 26 July 2019

" Overall experience was excellent. Will use Auto Europe again. Many thanks "

" Staff were very helpful and attentive. No hard sell on additional insurance. We had our own and that was fine. Car drop off very efficient. Fuel level and car condition checked-off by a member of staff. Much better process than other car rental operators. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JONATHAN - 26 July 2019

" Staff very friendly & helpful, drop off very quick "

" The vehicle had scratche on it not shown on the hire documents....don't like Renault cars ;). Approx 20 minute wait to speak to counter staff at pickup. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by DAVID - 22 July 2019

" Good car and easy hire pick up and return process plus good value. "

" Good car and easy hire pick up and return process plus good value. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by TERRY - 16 July 2019

" Car hire was easy and convenient - as long as prudent actions were taken re condition of car on hire and return. "

" Competent service - but unexpected charges and purpose of deposit could have been explained better. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PAMELA - 10 July 2019

" It was easy to compare prices, features and services on the website. I also made an amendment to my booking which was easy to do and everything went smoothly with the car rental company. "

" The collection of the vehicle was very straightforward and easy. The Venice office was located close to Mestre Train Station. The car was virtually new with only 3000 miles on the clock and spotlessly clean. The only issue was the drop off location in Salerno. Advertised as Salerno 'City' Office, this drop off point was in fact a random guy working in a petrol station at a service station on the Autostrada! I do ask myself, who on earth would want to drop a car off on the motorway?! How do Leasy's think you will then get to to the centre?! I hold my hands up, the fault was mine for not checking this address properly, but logic would surely dictate that the 'city' office is in the city. Anyway, we were lucky that the nice guy who we dropped the car off with, Ramone I think his name was, offered to drive us into the centre to take the bus to Amalfi...had he not offered we may have found ourselves stuck with a big taxi fare...if a taxi would have even come for us that is! Other than this drop off issue, everything else about the car hire was pretty much perfect. I would recommend this company. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

VENICE, IT - Reviewed by SHIRLEY - 26 June 2019

" Very good overall "

" Everything was fine except the drop off experience. The drop off spaces were all taken and staff were so busy with other people dropping off that we found the situation quite stressful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROBERT - 24 June 2019

" No problems "

" Good company "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

VENICE, IT - Reviewed by JOHN - 13 June 2019

" Excellent. "

" Excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DAMIAN - 05 June 2019

" As above. "

" Better than expected overall. The off-airport location is a little inconvenient but the shuttle was regular & fast & the driver friendly & helpful. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by BRUCE - 29 May 2019

" Locauto was a good company one of the better ones. "

" pretty good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JEFFREY - 07 March 2019

" Easy to book online. "

" Very smooth collection and drop-off process. For a relatively new car, it had quite a few scratches and scrapes, but other than that everything fine. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by NICHOLAS - 19 January 2019

" The collision damage waiver and need for additional insurance is always disconcerting. I have now taken out a separate annual insurance for the excess refund and won't know if this is wise until we are unlucky enough to suffer damage a hired vehicle "

" It was tricky finding the desk which was shared with hertz. There was only a Hertz representative there who informed us we had to wait for the Firefly rep to return. Once he did the paperwork was dealt with much faster than most hirers and there was no queue and we were away in under 30 minutes. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by FRANCESCO - 15 January 2019

" Generally good "

" All went smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by IAN - 08 January 2019

" Good positive return no issues quick . "

" Very helpful on arrival quick and no issues "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MICHAEL - 25 November 2018

" As always a very good experience. This is the ONLY company I will use in Italy as I have always found them fast, efficient and friendly. The recent upgrade of car was much appreciated. I am back and forth to Italy a lot and will be using you again in a few weeks. "

" Absolutely BRILLIANT! Efficient and friendly staff at the desk, a very nice free upgraded car. This is the ONLY company I use in Italy. Will be back in a couple of weeks. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CRAIG - 08 November 2018

" Very good shame we didn't get a Fiat 500 which is what we wanted "

" very good. little walk to find it "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANDREW - 06 October 2018

" Quick and easy. Decent vehicle. Will book again in the future. "

" No problems start to finish. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by ROBIN - 11 September 2018

" First class "

" Superb. Maggiore office shut and directed to Avis. All very satisfactory and would use again. Car in good as new condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PETER - 10 September 2018

" Excellent vehicle. No issues. "

" All went well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROBERT - 10 September 2018

" Fast and efficient "

" Exelent no long queues for collections or returns could not be easier "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANTHONY - 09 September 2018

" Efficient and quick pick up. Decent car in good condition "

" Good engaging staff who help us with arranging Special Assistance for my elderly mother "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MICHAEL - 31 August 2018

" Pretty flawless no issues. "

" First time to use this company, no issues would use again. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by IGOR - 21 August 2018

" Auto Europe is the best; I have booked a car well in advance, and rebooked it with Auto Europe a few times as price was going down (prompted by AE a few times with new offers, etc). The procedure is straightforward and quick, and I use it for years. "

" The only problem was an hour-long wait in a queue to get a car (the queue was joint for all Herthz siblings, like Thrifty and Dollar), but probably this is inevitable in Venice at the beginning of August. It could be expedited if all the data enetered when booking with AutoEurope were automatically transferred to Hertz. As there was no car available in the class that I booked, I was upgraded at no cost to a nice SUV. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ABRAHAM - 13 August 2018

" excellent "

" wonderful "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by JACQUELINE - 23 July 2018

" I was happy overall. "

" Everything went smoothly at both collection and drop off. Staff were charming and helpful. The car was OK but I think it needed a service as the brakes were not that good. I did suggest the car should have a service when I dropped it off but they said it was not necessary. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by JANE - 22 July 2018

" Always good value and have never queued when collecting the car so far "

" No queue and efficient staff "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by JONATHAN - 06 July 2018

" Great price "

" Couldn't have been better - good price, good car, good location, good service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JAMIE - 29 June 2018

" Excellent service & car - will use again "

" Excellent policy on scratch size which takes the worry out of checking every small scratch before you hire. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by HARVEY - 14 May 2018

" A good deal as usual. "

" Friendly, professional and efficient service. Nearly new, clean car. Convenient location in the airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by WILLARD - 24 June 2015

" In past years we did not get the actual model car we had reserved. It was a pleasant surprise to get the Hybrid Yaris that we had reserved. "

" the checkin person at the Maggiore counter was very helpful and his speaking English really helped us. "

VENICE, IT - Reviewed by PETER - 22 June 2015

" Auto Europe had an admin meltdown and booked the car in the wrong name, this caused a six hour hold up to getting the car and a huge problem with over ten calls to your hot line at huge personal cell phone cost. What a waste of a day of our holiday. However it did get resolved by one helpful staff member, although the earlier staff member was hopeless. "

" Even though the booking problem was a Auto Europe issue, equally the staff in the Hertz office could have been less interested, they were rude and couldn't be bored going one inch extra distance to help. I intend to complain long and hard to anyone who will listen as to how utterly useless they are. I resolve never to use them ever again. "

VENICE, IT - Reviewed by PAULO - 04 June 2015

" Auto Europe good value for money. Italy rent car, good team, and Safe car. Recommend Maggiore rent Car Company. "

" Italy rent car, good team, and Safe car. Recommend Maggiore rent Car Company. Well done Smile rent. "

VENICE, IT - Reviewed by TIMOTHY - 01 June 2015

" A bargain car hire. At only £46 for 1 week's rental. Booking was easy. The only point that I have to make is that the pickup in Venice is by the side of a white tower and not on the first floor as specified on the receipt. "

" A bargain car hire. At only £46 for 1 week's rental. Booking was easy and block on credit card removed within 3 days of returning car. The only point that I have to make is that the pickup in Venice is by the side of a white tower and not on the first floor as specified on the receipt. We waited around 20 minutes for the transfer vehicle to arrive. As specified, on the receipt, upon arrival at the airport, one should call the company to arrange pickup. We tried calling from the airport pay phone but they were out of order and swallowed our last change in Euros without us being able to make a call. A mobile phone is therefore recommended as I ended up using the mobile phone of an airport member of staff. The Firefly staff were friendly. "

VENICE, IT - Reviewed by RICHARD - 28 May 2015

" thanks made the transaction easy "

" good car they could do with being more friendly "

VENICE, IT - Reviewed by RICHARD - 11 May 2015

" keep the prices competitive and develop a loyalty system, I check four or five comparison sites looking for the best deal currently. "

" Once you know and understand the system with regards to being picked up at the airport and taken to their offices, it works very well. I have used Firefly at Venice Marco Polo airport twice this year already and have been very satisfied on both occasions. The guys in the office are competent, their English is good and collect/deliver you promptly from/to the airport. "

VENICE, IT - Reviewed by DAVID - 02 May 2015

" more information in price comparison re possible extras e.g. breakdown cover "

" First time I have ever been offered breakdown service as an extra. I always assumed you that would be automatically assisted if there was a problem with the car "

VENICE, IT - Reviewed by RINAT - 12 January 2015

" all was smooth "

" no issues "

VENICE, IT - Reviewed by PAUL - 22 October 2014

" Unusually for any car hire desk in my experience both ladies worked as a team. As a result this was my quickest ever visit to collect a car. It made for a great experiance "

" Good car, no problems so a good experience. Courteous staff helped too "

VENICE, IT - Reviewed by PETER - 16 October 2014

" Booking was clear and you got what you expected and paid for "

" The staff at Marco Polo airport were friendly and did not try to sell add onns just gave us the facts and the drop of at Verona airport was easy and again the staff were good and gave you confidence "

VENICE, IT - Reviewed by JOHN - 25 September 2014

" As always a smooth service I thought that my booking included a free second driver as I booked it, but no mention of this on the voucher and declined by the hire company "

" Despite the poor reviews by others, I have found Firefly to be nothing but courteous, honourable, and good value for money "

VENICE, IT - Reviewed by CLIVE - 19 September 2014

" Excellent service when I needed to change the booking on the telephone. "

" Very disappointed that the manual car I had booked and specified was not available,and the only car offered was an automatic,which I was not at all happy with. "

VENICE, IT - Reviewed by BRIAN - 19 August 2014

" Appreciate the highlighting of the fuel policies of the different companies "

" Good clear sensible fuel policy. "

VENICE, IT - Reviewed by CHRISTOPHER - 17 August 2014

" No problems encountered "

" No problems encountered. The car was the size ordered "

VENICE, IT - Reviewed by IAN - 12 August 2014

" Easy to use web site, excellent service and car matching all expectations "

" No problem to drop off car in Florence after pick up in Venice. Great service! "

VENICE, IT - Reviewed by MICHAEL - 10 August 2014

" Great service, easy to contact and friendly call staff. Consistently produce good deals. "

" Good car provided, no issues returning car to a different location to where I picked it up. Would use them again when needed. "

VENICE, IT - Reviewed by MALCOLM - 09 August 2014

" Everything seemed to be exactly as arranged. "

" Bit of a wait at desk but that's the luck of the draw, when we returned the car the desk had nobody waiting. Car virtually new with no marks. Not the one requested (Golf) but was Fiat 600L which had more room and very comfortable. Would use them again "

VENICE, IT - Reviewed by REMO - 28 June 2014

" I was happy with the choice of car and the keen price. "

" I was happy to be given a clean car without any marks and the agent who prepared my documents. On return to Thrifty I was fairly satisfied with the person who checked the car in the car park. The agent at the desk was not very friendly and did not look at me and just dealt with the papers ' as a matter of fact', which was a little disappointing. "

VENICE, IT - Reviewed by BENGT ERIK - 27 May 2014

" I was very happy to get a Swiss registered car, that was "homesick"! So the Fiat Panda turned into a Skoda instead, Had a lovely drive thru Italy, San Marino, Austria, Liechtenstein, Germany to finish in Zurich, Switzerland! Very nice and efficient staff, both in Venice and Zurich! Will definately use Auto Europe again next time I needa car in Europe! "

" See above! "

VENICE, IT - Reviewed by ROSS - 28 April 2014

" Helpful adviser. "

" Customer service reps were confusing, I thought all costs were covered before leaving the country. However I had to spend more money for insurance purposes. They did upgrade my car though, for free I think. "

VENICE, IT - Reviewed by ROBERT - 13 March 2014

" Damian, Uk Manager was absolutely superb in sorting out my request for winter tires on a 4 X 4 rental car which in Italy appears to be no mean feat!! "

" Despite the specific car having been booked and confirmed by Damian days prior to pick up Europcar denied me the car initially and tried to downgrade me to a Tiguan WITHOUT winter tires OR a station wagon with winter tires - despite me having pre-paid for an Audi Q5 class of car!!! Only after an argument and me having to phone the UK office did they "find me" the correct car with the winter tires!!! "

VENICE, IT - Reviewed by GIAMPIETRO - 09 March 2014

" very good "

VENICE, IT - Reviewed by RICHARD - 03 February 2014

" Very helpful and efficient. Easy to deal with. "

" Pleasant English speaking receptionist.Fast and efficient and professional. Good quality Audi A4 provided. Car park staff easy to deal with and had us on the road quickly with no dramas. Met my expectations and requirements "

VENICE, IT - Reviewed by ROBERT - 12 July 2013

" fine running Fiat "

" Fast check in "

VENICE, IT - Reviewed by GRAHAM - 12 July 2013

" Arrangements for shuttle from airport not clear. We anticipated that flight wold be met or we would find Firefly shuttle signs. In the end we rang them to get a service "

" Car was fine There was a problem about end time of rental. Firefly interpreted contract to mean we were an hour late when we returned car. In fact we returned car 30 minutes before we had agreed. This was 23 hours "early" on our 7 day contract but firefly thought they had a 6 day rental. It would have been easier if we had said we would return car on the Wednesday rather than the Tuesday. This would have been a bit of a nonsense but would have prevented the argument with firefly. In the end we were not required to pay extra. "

VENICE, IT - Reviewed by NICHOLAS - 22 June 2013

" Booking / organisation was excellent . My dissatisfaction was with the vehicle provided by Maggiore, which was not as booked. If Maggiore were not able to supply what we booked, then this should have been made clear and we would have booked with someone else. "

" I booked a Fiat 500. Upon arrival, none were available and we were given a Lancia Ypsilon. The check-out agent described this as an upgrade - we certainly did not consider it so. The only possible reason was that the Lancia was a 5dr, but this was of no consequence to us (as there were only 2 of us). Not having the Fiat 500 was a great disappointment - had really looked forward to the chance to drive one. Understand you have the 'or equivalent' statement, but to me the Lancia was in no way equivalent to the style and fun that the Fiat I had booked would have been. We feel we did not get what we booked and were provided with an inferior product. "

VENICE, IT - Reviewed by GRAHAM - 18 June 2013

" booking was easy with all the relevant information at hand, shall look at auto europe again. "

" very pleasant at reception, quick and informative, and given an upgrade vehicle to boot. "

VENICE, IT - Reviewed by DAVID - 10 June 2013

" It would be good to see on an early screen if the (airport) rental company in at the airport of off airport. "

" Firefly, the hire company were poor. I'd booked a Sat Nav but they didn't have one. Also no map of any kind. Aircon was not working properly. Staff were unhelpful to me and an elderly couple there at the same time. Another couple returning a car at the same time as me had had no lights or locking on their car. "

VENICE, IT - Reviewed by ALLAN - 22 May 2013

" The car was a new Citroen and was a very comfortable car to drive. I have no comments or complains about the service at the airport "

" This was a very pleasant experiance and I would have to rate them at a 10. Very helpful and easy to converse with "

VENICE, IT - Reviewed by MATTHEW - 18 May 2013

" Happy I used your company. "

" Representative was unfriendly and unhelpful to the point of rude. "

VENICE, IT - Reviewed by MATTHEW - 18 May 2013

" Happy I used your company. "

" Representative was unfriendly and unhelpful to the point of rude. "

VENICE, IT - Reviewed by IVANO - 26 June 2012