AUTO EUROPE ZADAR, CROATIA Car Rental Reviews

ZADAR, HR - Reviewed by OLIVER - 26 August 2025

" CarJoy does not have a counter at the airport, this was my only stipulation when booking. We also only had a number for your office, no direct contact with carjoy. Sort it out. "

" CarJoy provided a great service BUT you must be aware that they do not have a counter at the airport. You need to call the Auto Europe who will then call CarJoy, make sure they take your number or they will not be able to call you back. When we spoke to carjoy, they said they have been asking Auto Europe to update their Website saying it is off site. Only a 2 minute drive "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MATTHEW - 25 August 2025

" Overall excellent value, way cheaper than alternatives on other websites. Rental was stress free and high quality. Aside from the notes about ABC rent not being located in the terminal as advertised. "

" ABC was good value, the car was new and there was no funny business picking up or dropping off. Staff were friendly and efficient. BUT the location is NOT in the airport terminal. It is necessary to call the number on the booking sheet and they come and pick you up and take you to the car location. It is a short distance away so not a big deal but it is advertised as IN TERMINAL so quite confusing/disconcerting on arrival with no sign off an ABC desk. Advise saving the location in the satnav for return as the ABC rent location is NOT IN THE TERMINAL. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by JEFFREY - 19 August 2025

" Superb handover of car & clear instructions. Practically brand new vehicle "

" Very friendly & efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SCOTT - 19 August 2025

" See above "

" Generally ok. The car wasn't in the greatest of conditions, having 10 areas of damage around it (which were detailed in the agreement) and also various staining to the interior seat linings. I was also dissapointed to be charged 10 euros to have the car 'cleaned' when I returned the vehicle to the parking lot. The vehicle looked exactly the same as when it left and when it was pointed out that there were several bugs splattereed on the front of the car, I honestly thought they were having a joke with me ! I'd just driven 180km to the airport, what was I meant to do, avoid the flies whilst driving along the motorways ! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by ANTHONY - 19 August 2025

" The car they gave me was fairly new but already had a number of scratches and chips in the paintwork but they had only highlighted a few on the sign off paperwork. When I inspected the car I took 25 photographs of damage that they had not highlighted. When I returned to the drop off the Rep immediately went to a particularly large scratch that wasn't on the paperwork and tried to claim I had done it - until I held my phone up with the picture I had taken of it at pick up. "

" Part of the reason I selected this car was because on the booking page it said the puck up office was "On Airport" but it is about 2 miles off airport to their puck up point and they don't even have an office on airport meaning I had to faff about getting my UK phone to work as soon as I landed in order to ring them to come and pick me up. It also meant I had to head to the airport earlier to allow for the transfer back. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by DANIEL - 18 August 2025

" Very good "

" Will use again definitely. 1000% better than Drivallia car hire who are unscrupulous con artists that charge for non existent damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ANDREW - 18 August 2025

" Due to a flight delay we arrived after midnight and was charged another €62 for out of hours collection which was not any fault of ours. When we got in the car we were greeted with numerous warning lights. One was the tyre pressure monitor and the other was in Croatian. The next day we managed to change the language and found that it said the car required a service and oil change. I went to check the tyre pressure and all tyres were not at the limit they should be. 2 days later the tyre warning lights came on again for the right rear passenger side. I went to check the pressure and it had deflated again. This happened every 2 days and required me to inflate everytime. When paying a lot of money for a vehicle it should be in a condition where a device is due or tyres not inflated and checked over before it is sent out again. This was an ongoing issue and concern especially when driving over 100km to get to our destinations . "

" Due to a flight delay we arrived after midnight and was charged another €62 for out of hours collection which was not any fault of ours. When we got in the car we were greeted with numerous warning lights. One was the tyre pressure monitor and the other was in Croatian. The next day we managed to change the language and found that it said the car required a service and oil change. I went to check the tyre pressure and all tyres were not at the limit they should be. 2 days later the tyre warning lights came on again for the right rear passenger side. I went to check the pressure and it had deflated again. This happened every 2 days and required me to inflate everytime. When paying a lot of money for a vehicle it should be in a condition where a device is due or tyres not inflated and checked over before it is sent out again. This was an ongoing issue and concern especially when driving over 100km to get to our destinations . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by GEOFFREY - 18 August 2025

" After reading some reviews I was dreading it , but it was so good and easy "

" One of the best experiences with a car hire firm so far "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by AMY - 12 August 2025

" Very quick process collecting and dropping off the car, will definitely use again. Much better than Goldcar "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PETER - 10 August 2025

" See above. This car hire was not what I had booked through Skyscanner. "

" I booked with Auto Europe for an car hire located at Zadar airport. When I arrived I was told we had to phone and wait for someone to pick us up and take us off site. Once there, we were told we had to pay extra for a car wash and extra £60 for a late pick up fee. All of these were small print hidden extras. I had to pay nearly as much again on extras as what I had already paid to hire the car. I won't be using ABC or Auto Europe again for car hire "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by ANDREW - 04 August 2025

" One of the better experiences "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by XIAOWEI - 03 August 2025

" Top "

" Top,top, top best rent a card in Zadar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by HASSAN - 29 July 2025

" Terrible experience. "

" The manager was very aggressive and rude, passive aggressive tone. We ordered an automatic and got a manual car for half our order, the manager did not care at all and told us to pretty much f*** off... The voucher clearly states carjoy is at the airport but it is not. It's in some shady location and they operate under another company name called "Addcar".. very shady people. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by DARREN - 25 July 2025

" Complaints department treat you like a criminal "

" Car was returned in same condition as we received the car but we where charged with damage. Took it up with anto europe and got no where.will never use the company again and have shared that view "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ANTONY - 24 July 2025

" Clear and informative booking process and the car hire went smoothly. Everything as described. "

" Easy pick up and drop off at Zadar airport, efficient and helpful counter staff, comfortable new vehicle. Thank you Active! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PAUL - 23 July 2025

" Whilst this was advertised as onsite airport pick up , it is not at the airport itself. You need to ring them and they come and collect you. It's just a few minutes drive away but is advertised on Auto Europe site as go to desk at airport- warning there is no Carjoy desk. After a lot confusion we realised and rang the number on voucher and they came straight away to collect us. "

" Staff very very pleasant and helpful. Fast drop off back to airport on return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 23 July 2025

" My recent car rental from yourselves. I landed at Zadar airport and went to pick up my car. I was directed to the Active desk and proceeded to go through the paperwork. I was then told I needed to upgrade my insurance to Super CDW or else I could be charged 800 Euros is there was any damage to the car and this would include any scratches. I told the rental man that I already had the highest insurance, and he looked at the voucher and said that our insurance was basic and needed updating. Now I took out the insurance for peace of mind. After 10 minutes of being told I would need their insurance I took it out at an extra 10 euros per day for 7 days, thus costing me 70 euros. I paid 70 euros to buy an insurance I already had. I would like to claim the 70 euros back from yourselves as I feel like I was conned into taking an insurance policy that I had already paid for. "

" My recent car rental from yourselves. I landed at Zadar airport and went to pick up my car. I was directed to the Active desk and proceeded to go through the paperwork. I was then told I needed to upgrade my insurance to Super CDW or else I could be charged 800 Euros is there was any damage to the car and this would include any scratches. I told the rental man that I already had the highest insurance, and he looked at the voucher and said that our insurance was basic and needed updating. Now I took out the insurance for peace of mind. After 10 minutes of being told I would need their insurance I took it out at an extra 10 euros per day for 7 days, thus costing me 70 euros. I paid 70 euros to buy an insurance I already had. I would like to claim the 70 euros back from yourselves as I feel like I was conned into taking an insurance policy that I had already paid for. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 10 July 2025

" Drive round Croatia with no problems! "

" Easy pick up and drop off, nice friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by ARTUR - 08 July 2025

" Quick service very good condition of the car "

" Very fast and professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PAUL - 06 July 2025

" Everything was top draw "

" All was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PAUL - 06 July 2025

" Not bad "

" Car quoted was VW but was given a MG when the car was issued at airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by VERONICA - 04 July 2025

" We arrived 15mins after are scheduled arrival time, but I had supplied the flight number on booking so didn't think this would be an issue. On exiting the very small Zadar airport, there were lots of boards with names on them, but sadly none of them were mine. I read my instructions provided and proceeded to the car rental stand outside of the airport. No signage for Enjoy Rental Cars, so I asked other established companies if they knew where they were located. They had never heard of them! They kindly asked if I had a number and I checked my email from yourselves but that was just your number based in UK. They googled the name of the company provided to me by yourselves but nothing was listed in that name in Croatia let alone Zadar. It was suggested that the only thing to try do was wait at the collection point for off site rental collect from that area and to read the mini buses coming through. So we sat there for over an hour, in the baking heat of 40C in UK heavy clothes. Exhausted and thirsty we gave up and returned to the terminal and rang your customer help line number. I explained to the customer service agent what had happened. He popped me on hold and when he returned to the call, he said he had spoken to the company, given them my mobile number and they would be with us in under 10 mins and will ring me when at the airport. I asked him for the direct number for the company, which he gave me. So again we went outside in heat and watched car on car drive past until a further 25 minutes had elapsed and I was at breaking point. I rang the number given me for the rental car company but it was incorrect, worried it was my phone I asked a car rental employee to ring it as the automated response was in Croatian. They confirmed no such number. So back in to the airport to ring your CS in the UK once more. This different gentleman was a lot more helpful and spoke English as his first language so I finally got transferred through to the rental car company itself. They took my number once more, as they said the one given by first customer service staff was incorrect. (I thought oh yeah, mine too) It took them 15 mins to collect us and were very nice giving us cold water and turning up the AC as we were red as berries by now and very dehydrated. Collection for the car was about 9 mins from airport in a area called Babindub and the company mention on the voucher Car Joy was not there, we picked up our car from Surprise rentals. I was very suspicious at this but would have taken a car from Satan himself at this point. Especially as the owner of the apartment we were renting had rang me 3 times to ask what time we were arriving as had been waiting hours with the keys. You REALLY need to sort this out and add the correct telephone number & name for the rental company your are an agent for. We spent 2.5 hours trying to find this company plus 30mins speaking to two of your agents, one who was an idiot and couldn't get a number written down correctly. I would appreciate your feedback to the situation, an apology and a little compensation for my time and phone call charges as I am a simple PAYG user on my mobile. I await your response before I leave my reviews of your company. I know things can go wrong in life, but the quality of a company is shown how you deal with them. "

" Pick up at Zadar was a nightmare and took 2.5hrs and several calls to UK helpdesk. There is NO company called Car Joy at the rental company desks. No phone number online for a company by this name, the paperwork is from Sutprise rentals and the name on the office door in another name. The location is off airport in a small area call babindub. 9 mins away. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by ANDREW - 28 June 2025

" Prompt pickup and drop off - excellent service. No issues at all. "

" Prompt pickup and drop off - excellent service. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TIMOTHY - 21 June 2025

" As above "

" Price was great at £108 until I got charged €50 because the plane was delayed. I appreciate that after 23:20 is outside your hours but it then made the holiday a bit more expensive and in future I will compare with companies who have 24hr service. Ryanair have refused to pay as we weren't 3 hrs late! ( we were due in at 21:40) "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SAM - 15 June 2025

" As above. Shame it was off site and more so that this was failed to be communicated. Had it been communicated, I feel this would have been an excellent service. "

" The overall services was excellent. However, Our voucher didn't make any clear reference that this was an offsite hire. Auto Europe also understood it was on site. The service once sorted was great, but it took us 30 minutes and 3 calls to auto Europe to confirm that this was off site and collection? Which was not ideal when travelling with toddlers... "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by KHASHAYAR - 18 May 2025

" Everything was easy except paying for full insurance twice "

" Only price i paid here was with full insurance. When i got there guy said you have to pay fir it again if you want full insurance which i did . Again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MUHAMMED AMIN - 23 April 2025

" Great experience overall, car had a dodgy key where it couldn't find it in the car or lock/unlock making my trip more stressful and wasting time. Cars don't have any Sticker to show as a rental which can be both good and bad. "

" Great experience overall, car had a dodgy key where it couldn't find it in the car or lock/unlock making my trip more stressful and wasting time. Cars don't have any Sticker to show as a rental which can be both good and bad. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by SERGIO - 23 April 2025

" Staff was great, explained everything thing in detail, so no issues. "

" A vehicle upgrade was offered for free on the pick up, so very pleased about that and everything went as expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GRAEME - 07 October 2024

" Old car, concerned about it starting, it seemed that the starter motor was going, and a flashing white light was coming on throughout the time we had it, also because it was not a new car, modtof the time did not know what speed I was doing because the speedo was at the far left and was looking at it from an angle, which does not bode well with so many speed cameras in Croatia.I "

" Old car, concerned about it starting, it seemed that the starter motor was going, and a flashing white light was coming on throughout the time we had it, also because it was not a new car, modtof the time did not know what speed I was doing because the speedo was at the far left and was looking at it from an angle, which does not bode well with so many speed cameras in Croatia.I "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by STEVE - 04 October 2024

" First time I'd used Air Europe, but it worked very well. "

" Car was a little bigger than I'd expected, but easy enough to adapt to. Pick up and drop off were quick and hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by POOLRENDRAN KISTAN - 01 October 2024

" The pick up and drop of was quick and smooth. "

" Great quick service, no pushy sales "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by BRIAN - 30 September 2024

" Easy booking process and good prices. I like the information given to call AutoEurope if there is a problem, not that I needed it, but it's good to know it's readily available. "

" Speedy efficient pick up at Zadar airport. Insurance options covered but no 'hard sell'. Shown to vehicle, which was brand new and checked over together. All went well. On return, no agent at office, just a sign to where to leave keys in box, straightforward. I took some photos of the car just in case. I got a text back a few hours later saying thank you for custom. All in all, no problems whatsoever. Found staff friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 29 September 2024

" Same as above. "

" The counter staff were very efficient & completed the admin work very quickly. I was given an upgraded car in excellent condition & the hand over was done in a professional manner. I received the same service on drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 09 September 2024

" quick service "

" very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TIMOTHY - 06 September 2024

" . "

" The only comment i would make is that when i booked i made sure it was a company that said location "inside terminal". Our flight was late and we got out of the terminal at 01:00 and couldnt find the booth. After asking people and wandering around my wife found the paperwork and switched off flight mode to make a call. They arrived very quickly and took us to their site which was only 5 mins away by car but we would not have found in the dark. WE just wish we had been aware of this in advance. Apart from that all was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOHN - 31 August 2024

" All good "

" Really good rental company- good car and service was excellent at Zadar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GEOFF - 29 August 2024

" AAA "

" Smooth no hassle rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 19 August 2024

" . "

" Car was returned early, before opening hours. I have not received confirmation that the car was in perfect condition... Still waiting to date 19/08/24. Staff were not at the office, when collecting the car, had to phone them and wait, they did have our flight details. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GRAHAM - 05 August 2024

" As above "

" Absolutely disgraceful customer service - charged us for damage that was already there - conflicting info from head office and counter staff - demanded photo proof that was provided - then said 30mins was too long to get to the car to take the photo even though i am waiting for a hip replacement and struggle walking - then offered only half a refund - then a full refund but still waiting for the money - never ever will we use them again - never had these issues before and we travel and hire cars alot. Autoeurope should reconsider having them on your site as they give you a bad name. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by SARAH - 02 August 2024

" Quick and efficient "

" Hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by EMIN - 02 August 2024

" Very, very good "

" We are satisfied for % as we receive better card than we rented and the staff was so helpful can Recommend to everyone "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PETER - 31 July 2024

" . "

" Our Ryan Air flight was delayed by 2 hours and we arrived at 01.30. The office was still open and the staff member was helpful and quick. Dropping off the car was easy and quick too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 31 July 2024

" Easy, quick and excellent! Would definitely use this service again! "

" Excellent service, would definitely use again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAL - 26 July 2024

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by DANIEL - 21 July 2024

" no happy "

" Wrong adrress . No at airport pick up ABC rent can no exist at airport Could not google "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by WILLIAM - 16 July 2024

" Would definitely recommend, best rental company we have ever dealt with "

" Great service, very quick collection and drop off which was just such a breath of fresh air, just no hassle at all and very friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ANDREW - 03 July 2024

" We understand that you can get another car in the same category but it should have been another SUV so there was adequate head room in the back and enough height for our suitcases. As we booked 5 months in advance and chose carefully I do not see how this can be excused. "

" We were disappointed and inconvenienced as we did not get the car that we booked at the end of January which was a Renault Austral SUV. We got Renault Arkana which is a sporty coupe car and therefore it did not have enough room for out suitcases. I told them this but there was nothing else available and we had no choice but to put a large suitcase in the back seat between my 2 adult children. I have told Carwiz this on their feedback survey and asked for a response but it has been a week and I have not heard. I also tried to follow a link for after sales service but this did not work. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by MICHAEL - 28 June 2024

" Used auto Europe for a number of years so I'm happy with the service. "

" Very easy rental, so no stress. Couldn't ask for more. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEPHEN - 25 June 2024

" Very good service and competitive price . Would definitely use carwiz again . Unless I get any charges at a later date as some carhire companies do . "

" Very happy , from pick up (10 minutes) to drop of. Guy on counter was very helpful giving us tips and places to visit . A few minor scratches on car but nothing to worry about . Condition of car was very good and clean . The only thing is you are told to check the car and video any damage which is good , but you are told then to upload the video and return it on the link . We were not able to do this . But at this point very happy but sometimes you get charges weeks later , so will keep you updated . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JASMINE - 21 June 2024

" Great "

" Great service price and car ., everything went smoothly from pick up to drop off ... Thankyou will use you again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICO - 20 June 2024

" Very good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by JOANNA - 20 June 2024

" Excellent experience hiring through auto Europe for a car with Active. Quick and easy. Nice new car. No hassle at all. Friendly people and a wonderful weekend exploring Zadar. Would 100% use again and recommend. "

" Excellent experience hiring through auto Europe for a car with Active. Quick and easy. Nice new car. No hassle at all. Friendly people and a wonderful weekend exploring Zadar. Would 100% use again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PETER - 16 June 2024

" Good booking process through the website "

" The car we picked up, despite being quite new, was badly damaged inside and out. It also had a number of error messages flash up several times in the short period we had the car. When we dropped it off, we were asked to prove that we had not caused the damage. We took a number of photos when we picked the car up but this was after 10pm so in the dark. Luckily these still showed the damage but without this and a good camera at night, I think we would have been charged a significant amount for causing damage which was already present on the car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 3

ZADAR, HR - Reviewed by JAMES - 13 June 2024

" Have asked for refund on late pickup fee. If receive that back. All will be forgiven. "

" Late pay fee added even though I arrived on time. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ADAM - 12 June 2024

" Very pleased with the car rental experience, would use them again and recommend to others "

" Very efficient and helpful staff, car was clean and tidy, no issues dropping off, would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SYDNEY - 24 May 2024

" Haven't received any "final" invoice to confirm refund of excess. "

" Haven't received any "final" invoice to confirm refund of excess. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by FINBAR - 16 May 2024

" Brilliant service, I will use again "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SHAUNA-KAY - 16 May 2024

" The staff members made me feel like I was constantly being conned and the vehicle wasn't fit for purpose. But it was offered at a good price. "

" The vehicle had too much obvious damage for it to be hired without repair. Such vehicles need to have a sat nav system and where possible a reverse parking camera. The staff members kept telling me things after each point, they basically convinced me to take out their €30 insurance when I already had it from the UK. The staff members barely wanted to give me my holding deposit receipt or refund on check out. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 4

ZADAR, HR - Reviewed by VINOD KUMAR - 10 April 2024

" Ooh drop box was handy "

" Nice car , quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MARCUS - 05 November 2023

" Very good. "

" Fast efficient and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by CSABA - 30 September 2023

" The overall experience was OK, except the drop off. "

" Picking up the car went smooth. We got a free upgrade which was nice. Before we took the car there was a walk around and the staff has checked all the scratches on the paint and marked it on the sheet as they should. When we have returned the car however, another staff member was looking at totally different things. It seemed like he is trying to push something on us that wasn't even checked before. Wasn't a pleasant experience. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by DAVID - 29 September 2023

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by HENRY - 29 September 2023

" Quick pick up, great car, great drop off. Polite and professional staff. We'll done. "

" A good experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 20 September 2023

" Worked well. Good value, car in good condition "

" Worked well for us. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ROBERT - 18 September 2023

" Straight forward booking "

" Friendly staff who checked over the car with us on collection and drop off which gives peace of mind "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by DAMIEN - 02 September 2023

" I was upgraded free of charge and had a very pleasant experience. I would definitely recommend "

" Amazing customer service. Prompt, efficient and helpful. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ASHNO - 30 August 2023

" not happy about service of AIR Rent car in Zadar, "

" first the fuel is a 1/3 full, proof of damages not providing and the worst one when on return 2 ladies totally with no explanation of damage charge me 81.25 euros for a stain on seat, That was not done by me. So, not happy at all with Zadar Air rent car company , I always traing to do the best to be thankfull to people's services, but this time was out of my feeling, Sorry for that. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ZADAR, HR - Reviewed by PHILIP - 11 August 2023

" Reception could be more friendly "

" Reception staff very serious "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by JAMES - 07 August 2023

" Awful "

" Customer service was awful. Very rude "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by IAN - 01 August 2023

" Auto Europe website is easy to use and communication is clear "

" Was charged an out of hours pick up fee unfairly "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MAGDALENA - 25 July 2023

" Happy overall "

" All good, nice and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by VIACHESLAV - 24 July 2023

" Very good customer service provided "

" Very friendly and efficient service, reasonable price for summer holiday destination "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SIMON - 18 July 2023

" very smooth, all good. "

" Very professional and quick service - had collected car within about 15mins of landing. Would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEWART - 15 July 2023

" One of my better experiences, very good "

" Very good overall, slightly disappointed to have to pay a 37€ late surcharge due to Ryanair flight being 90 minutes late but was pleased and relieved they stayed on until 11:30pm. good return "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by ANN - 11 July 2023

" Complained about extra €37.50 charge and Air Rentals told us to contact Auto Europe who then said it was Air Rentals us who should deal with it. So no refund was given due to being 5 mins late so not impressed with this. Also had to take a long time photographing the car for any marks at 10.30 pm at night and dark so not very satisfactory. "

" Very unhappy that we were 5 minutes late due to our flight being delayed and being charged an extra €37.50. Had to check car myself for any marks as a chip in drivers door was not mentioned so I took a photo of it as proof. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by CAROL - 08 July 2023

" Brand new car so a nice worry free experience. "

" The assistant spoke excellent English and was extremely helpful. Absolutely great service. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 08 July 2023

" As above. I would not really recommend any particular car rental company to a friend as experiences can be varied and dependant on individual employees. "

" The staff at the desk spoke good english and completed the handover efficiently. The car condition was good and the staff pointed out all the known damage areas. On return, they responded quickly and checked the car out quickly. No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ELIZABETH - 26 June 2023

" Great car. Glad I took out extra insurance. They wanted to charge me for a tiny scuff on the wheel which I knew I hadn't caused. I didn't park in town by a kerb. "

" They noted every last tiny mark on the car. Made me nervous as I picked it up at night and therefore couldn't take decent photos. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 16 June 2023

" Auto Europe experience was very good but they should review why they deal with such a disreputable company as Air Rent. Look at the Trustpilot reviews for Air Rent before you deal with them. The Air Europe excess refund insurance is essential and thankfully they paid out very quickly without any complications. "

" Dishonest company. They charge you hundreds of euros for tiny cosmetic damages that were present when you collect the vehicle. They omit to record onto their system some of the damages they observe with you when they marked them up on a sheet and don't leave you with a copy of that record. So when you return the vehicle they are not shown on their system as existing damages and charge you for them as new. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by ROBERT - 03 May 2023

" Ok "

" Overall a pleasant and stress free experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by IVAN - 06 November 2022

" Auto Europe are the best! "

" flight diverted to Zagreb instead of Zadar, tried to collect a car from Zagreb Alamo office, staff member there was completely un-interested in helping us. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by MELISSA - 03 November 2022

" Hello, I would like to make a complaint about my experience using Air rent a car. When we returned the car the lady who served us was rude & desperately looking for any type of fault with the car going so far as to even check under the car. She then tried to peel away a flap that would have been impossible for us to damage & was clearly wear & tear. She said she wouldn't charge us for this but should & then told us she would now close the contract & the deposit would be placed back & an email sent. I never received the email, until I phoned the company last Friday because I noticed they took another amount of almost £300, when we had never received a receipt or knew about this amount being taken from the card. After I spoke to the lady on the phone she said this was a mistake & that it would all be refunded by this Monday gone. She said she had sent an email with the closing deposit, then came another email with that..this one was for "damages". We never knew that we would be charged an amount for damages without us being present. She then sent a text to confirm what my question was & sent me two receipt pictures that she had taken with her phone, these receipts now showed time stamps on them so I knew the damages amount was taken whilst I was not there. I then explained via text that this amount is clearly taken when we were on the airport waiting to go through security & they have deducted an amount without us being present & for which we didn't receive a receipt for. After this she never responded again. I checked my bank account & can see that from today the deposit is not pending but the other amount has still been taken out. This is just ridiculous. I have a video I took on the day before we drove it away so I could record all faults with the car & it clearly shows that flap was loose & is nothing to do with us using it. I also checked Google reviews & this same thing happens to every single renter of this company, I don't know how they are still doing business & continuing to scam people by using their bank information to take more money out. What can be done for me to have my money back? They never respond & it's frustrating, this is fraud! "

" Hello, I would like to make a complaint about my experience using Air rent a car. When we returned the car the lady who served us was rude & desperately looking for any type of fault with the car going so far as to even check under the car. She then tried to peel away a flap that would have been impossible for us to damage & was clearly wear & tear. She said she wouldn't charge us for this but should & then told us she would now close the contract & the deposit would be placed back & an email sent. I never received the email, until I phoned the company last Friday because I noticed they took another amount of almost £300, when we had never received a receipt or knew about this amount being taken from the card. After I spoke to the lady on the phone she said this was a mistake & that it would all be refunded by this Monday gone. She said she had sent an email with the closing deposit, then came another email with that..this one was for "damages". We never knew that we would be charged an amount for damages without us being present. She then sent a text to confirm what my question was & sent me two receipt pictures that she had taken with her phone, these receipts now showed time stamps on them so I knew the damages amount was taken whilst I was not there. I then explained via text that this amount is clearly taken when we were on the airport waiting to go through security & they have deducted an amount without us being present & for which we didn't receive a receipt for. After this she never responded again. I checked my bank account & can see that from today the deposit is not pending but the other amount has still been taken out. This is just ridiculous. I have a video I took on the day before we drove it away so I could record all faults with the car & it clearly shows that flap was loose & is nothing to do with us using it. I also checked Google reviews & this same thing happens to every single renter of this company, I don't know how they are still doing business & continuing to scam people by using their bank information to take more money out. What can be done for me to have my money back? They never respond & it's frustrating, this is fraud! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by JOAQUIM - 05 October 2022

" The car was dirty. "

" fast.. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by SIMON - 24 September 2022

" Depends on how they deal with my complaint "

" These have been documented in email. Car in poor condition, rude staff, dont respond to emails, charged £350 without my consent or knowledge Fraudulent Scammers "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ZADAR, HR - Reviewed by MAILESH - 21 September 2022

" The car rental process was easy . "

" I picked up the car from Zadar Airport. The staff were very nice explained everything very clearly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by MUKTAR AHMED - 21 August 2022

" Will recommend otgers "

" Very easy and cheap service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by NIALL - 15 July 2022

" Autoeurope always top for price and service 5*s "

" Great experience.. as always with Enterprise.. Super service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by CHRISTOPHER - 29 June 2022

" Insurance purchased with auto europe was deemed not valid with active "

" Paid for full insurance but when I went to pick up the car I was told this was invalid and if I didn't pay again they would not give me the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ZADAR, HR - Reviewed by STACEY - 08 June 2022

" car was fine, service pleasant and friendly. but its not fair to punish the renter for a late flight. "

" unfair to be charged an extra 37 euros due to late flight. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by EFSTRATIOS - 16 May 2022

" Great car and value for money "

" Everything was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ADRIAN - 27 October 2021

" While collecting the car I was charged an out of hours fee of 80 euros, while I should have not been charged at all. I was calling to AutoEurope customer service three times and still waiting for a refund. The car was supposed to have full tank of petrol, while it only had one third. The car's overall condition was really bad, dents all around the car and dirty inside. Really unhappy with Air Rent. "

" While collecting the car I was charged an out of hours fee of 80 euros, while I should have not been charged at all. I was calling to AutoEurope customer service three times and still waiting for a refund. The car was supposed to have full tank of petrol, while it only had one third. The car's overall condition was really bad, dents all around the car and dirty inside. Really unhappy with Air Rent. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by PAUL - 24 September 2021

" Like clockwork, book car, receive voucher, collect car, enjoy holiday, return car, head home, simples:-) "

" Busy time at airport, but staff coping well and no issues. Happy faces were nice to see too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by IVAN - 22 September 2021

" Auto Europe is always my first choice when I am renting a car. The website is great and easy to navigate. Very clear pricing on what is and isn't included. "

" The service was fast and efficient, very helpful staff when picking up and dropping back the car Reasonable rates and good additional driver fees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PAUL - 09 September 2021

" Not perfect but great service and price. "

" Wrong light bulb fitted to rear brake light, fell out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by DAVID - 12 August 2021

" Faultless service. "

" Vehicle collected with an empty tank of fuel. Immediate visit to a petrol station was required. On return, the fuel level was identical as on collection. Empty. This raised questions from the rental company however I presented a photograph of the fuel level from collection where there were no further issues. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DRAGAN - 29 September 2020

" Counter lady was very kind and polite!! "

" Everything was fine!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by YOAN - 19 September 2020

" Great cost effectiveness overall but very disappointed I had to wait 45 minutes at the airport to pick the car up and no one was at the office when dropping the car off at 9am. "

" Very disappointed of being told by the staff "come back later for checking in the car we are on lunch time" while arriving at the airport 1 hour ahead of the reservation time. Very unprofessional specially due to the lack of customers because of covid. Staff was friendly at then though despite a very bad first impression. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by S R - 01 September 2020

" Customer service could not do anything to help in that moment "

" I had a difficult to get the car in Zadar Airport because the guy who was at 'Air Rent a car' on 22nd august 10.30 am insisted that the deposit to be blocked in my credit card was €1,875 instead of €1,475 (according was written in the voucher) and also it was the amount I was prepared to pay. I had the voucher with me and appointed to the part where it was written about the deposit but he was irreducible. I've suggested to him that my husband's credit card could be used as a deposit of the €1,875 in order to take the car and go to my destination. However, he told me he couldn't accept his credit card unless I'll add him as a 2nd driver, paying €40 for this inclusion (even he doesn't have a driving license what I've informed to the receptionist in advance) and buying full insurance (more €175). The customer service was doing OK in the beginning however when this problem came up he became moody, rude and ignoring me when I was talking to him. If you are nice and polite only when things are perfect you are doing nothing. Customer service should be efficient to give alternatives and present solutions when the difficulties come up. Then, I've called to auto-europe in order to get some help and I was informed that if I'd buy 'their' full insurance the deposit should be €200 and I could use my credit card. I've come back to the reception and I've offered this solution what he agreed. After that, we went to the car park to get the car. There were many scratches and damage outside the car and it was only this one left to us without any other option. At the end of the day, I've paid for their full insurance what was nearly the same amount I've paid for the rental (what it was unexpected) to get a damaged car and had time spent in unnecessary discussion. It was not the best way to start a holiday. I was very disappointed. Fortunately, the return was fast and easy as we didn't have any other problem (different people at the reception). However, I'm not sure how would be managed if it happened. I wasn't happy at all. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ZADAR, HR - Reviewed by PHILIP - 31 July 2020

" Excellent "

" Excellent service highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GUY - 21 October 2019

" Excellent, will def use again "

" Very friendly and efficient. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TEO - 20 October 2019

" Fast and easy, great experience "

" Fast and easy, great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by OLGA - 19 October 2019

" Good "

" ALL good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SUAD - 18 October 2019

" Very helpful and friendly. "

" On the day of pick up, just one person at the desk and lots of scrathes on the car haven't been marked. So, dozen of time, I have to spot them then go back to the desk and reporte them. Personaly, I think that they are targeting Bosnian nationals to give thèm damaged cars. Other people will not accept cars in such a poor condition. At the end when I brought the car back they charged me for Green Card just because I said that their is possibility of entering Bosnia and Herzegovina. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by STEPHEN - 15 October 2019

" Read above "

" Plane delayed and was greeted with as your over 59 mins late no car you should be ashamed to recommend these scam artists "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by RAYMOND - 14 October 2019

" easy to use website. Easy to compare prices and simple to book. "

" It was a very budget price for the hire so were expecting a basic offer. The car itself was ok, reasonably clean and tidy which was fine for the price. It did what we wanted , which was a car for a day to travel to a specific meeting in a nearby town. We were not looking for luxury. We visit Zadar regularly and know our way around and found the office easily but if you were a first time visitor it would not have been a great experience. The tiny office was not manned when we arrived, and the pick up/drop off is a car park a few minutes walk away . OK for us but perhaps not ideal if you are on holiday with luggage. When we phoned the number on the office door the local agent soon arrived. Later in the day we called her to ask if we could extend the hire for another day and she was quite impolite and didn't call back as she said she would. In the end we made other arrangements. As I say we are aware that the Croatian way of customer service varies from business to business and we have had great and dire experiences in the past. This was not at the better end. You get what you pay for so we will probably go back to using a better known brand next time "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by OLUWAFEMI - 13 October 2019

" Overall experience was good and it was a very nice and easy service bringing the car back. Thanks "

" The only downside to this service was the way I was treated by the counter staff when I went to pick up the vehicle. She was very rude and although she may have had a point the way it was handled was not in a professional manner and had I known of other services in the area I wouldn't have booked. My flight landed at 9 pm and by the time we got to the counter, it was 9.40 pm due to the queue at passport control. Given that I had already provided my flight details they should have made mention that the counter would be closed by the time I landed. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by EDUARDO - 03 October 2019

" 1- Car was not available on arrival. Extremely rude staff told us to wait, without any concrete information. 2 - Tank wasn't full and we spent hours guessing and stopping at stations to return the car with 5/8. 3 - Staff informed that cross-border fee could be paid in cash, just to charge it against the credit card irregularly and irrespective of information. Drop-off staff was even more rude and refused to fix the issue or acknowledge it. 4 - Dirty car. Internally and externally. Overall, just terrible company and staff to deal with. Autoeurope shouldn't be reselling that crap. "

" Worse car rental experience in my life. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by ROBIN - 01 October 2019

" Frequent user of auto europe. "

" Clear details of risks provided as part of insurance upsell. Thorough pre delivery inspection. All good and friendly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by IVAN - 28 September 2019

" Not as good as last time with avantcar "

" Huge block on our credit card because we took out auto europe full insurance cover and not avantcar, also understaffed at check-in and especially checkout when you are more time constrained "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SAURABH - 26 September 2019

" Not happy with what I got. "

" They had only one car available and no option to upgrade. Dacia duster is not in same class as suzuki vitara that I chose. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by CORETTA - 24 September 2019

" not a very good experience. "

" Manager on the day was very unfriendly. The rental car was rather scratched and the previous damage wasn't recorded properly. We were told we have to go round it and if we are unhappy then we have to get someone... The whole process of picking up the car took 1.5hours. Despite we paid for full insurance they are still charging/holding 200 euros in case of any damage. The answer to my question how does this work as it is fully insured then was answered by well that would then be taken for administrative costs or in case of a traffic fine (??). Really?? "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

ZADAR, HR - Reviewed by NEIL - 22 September 2019

" Very efficient. Would definitely use again. "

" Very good and efficient. Both on pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ALEX - 22 September 2019

" Overall it was very easy and positive. "

" Slightly rocky start with confusion over not being able to take my charge card. Which even lead me to call American Express, when, in fact, it was their machine. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ADAM - 20 September 2019

" 10/10. "

" We had an amazing experience with Oryx. Everything was done to a high standard and the customer service was 10/10, we were even lucky enough to get an upgraded car!! Will 100% recommend to everyone we know. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ZSOLT - 20 September 2019

" Good experience "

" Good experience "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by LAUREN - 18 September 2019

" All good! "

" The woman who set us up and took back the vehicle was an absolute star. We had a minor accident (no other drivers involved) and she was unbelievably helpful with sorting out the paperwork, claims process etc. She made what could have been a tense situation into a calm and well managed one. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JACQUELINE - 16 September 2019

" Very easy to book - clear information of what was included. Efficient response with confirmation details, reminders and available to solve a last minute query the day before we flew. "

" Generally very satisfied. The only suggestion is that they allow customers who book through third parties like Auto-Europe to pre-enter personal details in advance as they do their direct customers. This would help customers and their staff during busy periods. However, at present this is unavailable. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by PINO - 16 September 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GRAHAM - 13 September 2019

" First class. No problems whatsoever. "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by WILLIAM - 13 September 2019

" Everything clearly explained. No pressure for expensive extras. Very easy access for collection and drop-off at the airport. "

" Excellent friendly and efficient service. A bit more expensive than other options, but worth the extra cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by IAN - 10 September 2019

" Seamless experience, very professional company with staff who were very helpful on collection and return, would highly recommend! "

" Seamless experience, very professional company with staff who were very helpful on collection and return, would highly recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MATHEW - 14 August 2019

" Ends up very expensive but good car and friendly staff "

" Friendly staff but over priced with hidden extras in the small print or a massive deposit taken from your credit card that is not paid back for 30 days "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by MICHAEL - 12 August 2019

" Although the car was sorted out by the auto Europe contact we shouldn't have arrived to these problems "

" They did not have our car and were very unhelpful. We did not get the car from them in the end. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by GARY - 11 August 2019

" Please see above "

" AutoEurope should not be a broker for this company Air Rent. On picking up the car the lady inspecting the vehicle went straight to the front of the car put her hand underneath the bumper bar and accused me of scratching the underside of the bumper. Unfortunately this is the first time I have been scammed and would not recommend using auto Europe if it continues to work with unscrupulous companies like air rent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by ELIZABETH - 06 August 2019

" Very positive "

" The staff at Active were very helpful and supportive. The car was checked whilst i was present with no issues. The overall experience was spot on and highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by GREG - 06 August 2019

" I rented a vehicle via Auto Europe from The hire company called Active. Overall, it was an easy trouble free rental with no hiden charges. "

" Overall, it was an easy trouble free rental with no hiden charges. Staff was polite and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PETER - 22 July 2019

" be very wary of car wiz "

" the car we were provided with was covered in marks. they had actually used a marker pen to highlight the areas of problems, the car should not have been used for hire purposes until all the problems were sorted. When i returned the car they then debated a further mark which was not actually a mark. In my opinion the fact the car had so many marks was leaving you open to issues. i had asked about another car at the time but was told they had none and it would cost me more for another car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZADAR, HR - Reviewed by STEPHEN - 16 July 2019

" I'm awaiting feedback from AutoEurope as to their investigations of this poor experience. "

" Truly appalling. I have always had very good experiences with AutoEurope and earnestly hope you will progress my complaint and refund?? "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by STEPHEN - 12 July 2019

" Uni-rent are a great company "

" Got a free upgraded car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by CHLOE - 09 July 2019

" Cry good value for money! "

" Really quick and easy to pick up the car and not stressful at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TERENCE - 25 June 2019

" good "

" careful inspection of vehicle pre and post hire "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by EDWARD - 22 June 2019

" Auto Europe was fine "

" This is the 2nd time I have used Carwiz - last time all was fine - this time on return of car the agent said he had found a small scuff under the front LHS bumper and he charged me £392. That are of the car wasn't checked on pick-up as it was so obscure so I have no way of proving that the scuff was there on pick-up and therefore not my fault. I would like this charge refunded. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by CAROL - 21 June 2019

" The car rental company was very efficient in both the pick up and drop off. We would certainly use them again. "

" As we had a late arrival on Saturday evening we chose to pick the car up on Monday morning therefore there was no queue from an incoming flight. The staff were very efficient and we were on our way fairly quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ALAN - 21 June 2019

" Would like a bit more information about the car. I would also like to know if the car has reversing sensors. "

" The service provided by the staff at Zadar was excellent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by JOHN - 18 June 2019

" The car was very good. No problems encountered "

" The car was very good.No problems encountered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ELAINE - 11 June 2019

" Ok "

" Ok, car had lots of dints and sat nav didn't work "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by WARREN - 04 June 2019

" . "

" When I returned the AvantCar representative discovered a very smallscratch that I was nort aware of. The company proceeded to charge HRK4,520 for this, n amount that I consider to be excessive. Happy to provide a photo of the scratch. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by STEPHEN - 28 May 2019

" Staff very helpful. "

" All very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GORDON - 28 May 2019

" everything great as usual "

" very friendly and pleasant staff. quick service and paperwork "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by IGOR - 26 April 2019

" Overall easy transaction "

" Overall very happy but I had to pay 380KN extra as Ryan Air were 2 hours late. Obviously this is not Nova's fault as they clearly state this charge will be applied if you arrive after 22:00. However It does seem a bit steep especially since counter was still open. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by COLIN - 21 April 2019

" Great overall "

" Was quick easy and cheap for the car the staff was good took a long time checking the car when returning but that's there choice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEPHEN - 20 October 2018

" No probs from start to finish "

" Everything went smoothly, car return was good with someone to check vehicle with no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GREGORY - 12 October 2018

" Great staff. Very efficient and friendly. Seemless collection and return. "

" Great staff. Very efficient and friendly. Seemless collection and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by AHMAD - 06 October 2018

" Very good "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GILES - 05 October 2018

" Good price, excellent cancellation policy (if required), and whenever I have had to contact them, I have received very good assistance. "

" Helpful, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by GRAHAM - 29 September 2018

" Excellent service. I have used Auto Europe before, and will definitely use again. "

" Very polite and friendly staff who explained the procedure very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEPHEN - 11 September 2018

" Clear website with lots of options, and choice to purchase full insurance during original booking "

" Office staff helpful, however they are trained to sell additional insurance even if you have purchased this with the booking. I was uncomfortable to niggle about this at that time. When we received the car it was not spotlessly cleaned and the tank was not full, which you would expect as a minimum. Late arrival charges apply. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ESTHER - 07 September 2018

" Great! "

" So quick and easy! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by STEVE - 04 September 2018

" BEST RENTAL TO DATE, WELL DONE TO ALL INVOLVED. "

" We were really happy with the vehicle and the very smooth process with documents ect. We will try to hire with you in May when we visit Turkey. Many thanks, Steve Dallimore "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 04 September 2018

" The staff in Zadar and Zagreb were fantastic. I look forward to renting again with trophy and I will always highly recommend the service to friends and peers. "

" Staff were very friendly , efficient and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GORAN - 04 September 2018

" n/a "

" rental cost £21 and collecting car at 10.15pm costed me £36. shocking expense to collect a car from the airport in the middle of the summer season. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by PETER - 04 September 2018

" Very good, although the 30 Euro late collection fee was not made clear on booking "

" Car was supposed to be full to full, but had less than quarter of a tank on collecting, meaning very hard to judge how much petrol to put in on return. Brought back with over half a tank "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by WILLIAM - 04 September 2018

" I returned the rental 10 days early as my partner had a medical issue which required us to return to the UK. I am informed I cannot get a refund for these days. This is not acceptable, would not happen with other rental companies, and is almost certainly against EU consumer law. "

" All good, no problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEPHEN - 26 August 2018

" Top rate! "

" Friendly and efficient service, excellent vehicle, 100% satisfied! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JAN - 14 August 2018

" Work with Fleet on clear insurance options and chances to select/buy online without "push" during car pick up. "

" Very "pushy" to buy "theirs" insurance. I ordered refundable excess from the website during car booking. They were insisting and threaing that this is not enough and extra cover is required. Started with cover around 200 euro but with resistant from our side they dropped to around 100 euro for medium insurance. We spent good 15min discussion until they finally let go. This is poor service. I have been using other rent companies and never found such "pushy" and agresive agent. I am not going to use them again. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by STUART - 14 August 2018

" VERY SIMPLE PROCESS "

" ALL WENT PERFECTLY "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GANGADHAR - 10 August 2018

" AutoEurope has made my car renting experience a pleasure. Thank you. "

" While the checkout and return were fairly straight forward, I am still waiting for Fleet to release a hold on my credit card. Fleet has placed a hold on my credit card at the start of my rental period (July 22). I was informed by the personnel at the counter to expect a release of this deposit the next working day after the car return. I have returned the car on August 5th (Sunday). It is now August 10th a full 5 days since I returned the vehicle and I still don't have the deposit released. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GARETH - 09 August 2018

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by LAURENCE - 06 August 2018

" No "

" No "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZADAR, HR - Reviewed by JASON - 28 July 2018

" A quick and easy collection. The man checked over the car with me both at pick up and collection. Fuel policy was meant to be full to full, but it was only a quarter full so we had to bring it back with that amount which isn't so easy to gauge!! Car was clean. "

" Easy process. A very polite and friendly man checked over the car with me before and after. Fuel policy was meant to be full to full...but "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by LUISE - 12 July 2018

" The booking process was easy and the prices were good. "

" Everything went smoothly, we got the car quickly, the staff was helpful and the car was good, so we were very happy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by OSMAN - 10 July 2018

" Very good value for the money "

" Very good value for the money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by NEVILLE - 28 June 2018

" As above "

" The staff were very helpful and professional, particularly at the reception desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ZACHARY - 26 June 2018

" They give misleading information on your booking forms with the rental company. Which then leads you into a late arriving fee as soon as you land. The info on the paperwork will tell you the company is open all day umm wrong you will get a late fee any time after 9pm my original pick up time was 10pm but after a late flight arrived at 11:01 to be told it would be €50 late fee for being 1 minute late. A con of a company "

" Auto Europe fail to notify the customer at time of booking what times car Wiz shut and only state there will be a late fee charged if pick up is after hours from a selection of airports. My original booked time of pick up was 10pm but after a late flight arrived at 23:01 to be charged £45 by car Wiz for being late by 1 minute. Auto Europe states on the paperwork at carwiz is open all day. Regardless of the fact that I was late we would have still been charged a late fee on my original time of collection as they such at 9pm but once again auto Europe state on the paperwork they are open all day. Be wear of this company it feels like a con to make quick money out of you at the airport. The car I was given had alot more damage on it then first written down on the rental agreement. To which I was told don't worry we only look for the deep stuff. Umm no as another customer was being charged for a small underside mark. I would not recommend this company they seem like sharks "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 5

ZADAR, HR - Reviewed by PIERLUIGI - 24 June 2018

" Easy and fast booking process, all features and conditions explained properly. "

" Great experience! Great price, quick pick up, easy and smooth drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by NUNO - 20 June 2018

" Car in good condition, staff very helpful "

" If you drive to Dubrovnik, from Zadar, you necessarily have to cross Bosnia and are charged 50 Euros for it. I find this unfair as the driver has no other option. There should be a flat fee to drive abroad (he had to pay extra to go to Montenegro when we had already paid to go to Bosnia) and it should not include the unavoidable Bosnia crossing to travel to Dubrovnik. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by WILLIAM - 17 May 2018

" Would recommend and happily use again "

" Simple to use, no hidden charges, quick service and a good, brand new vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TIMOTHY - 17 May 2018

" He took me around the car showing any defects, pointing out ones that hadn't been recorded. Even checking under sills and valances. "

" The friendliest and fairest car hire I have ever had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GORDON - 30 April 2018

" car drove fine only problems clutch slipping and on its last legs and problems clickng in seat belt buckle. Staff excellent. Also tyres were nearly bald would not have passed a UK MOT "

" Staff very friendly car had aslipping clutch on its last legs and had very little tread on tyres. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ZADAR, HR - Reviewed by ANDREW - 17 June 2015

" Make sure the petrol tank is full before demanding it back full. "

ZADAR, HR - Reviewed by GARY - 15 June 2015

" Why did I have to leave the full excess amount with the agent Avantcar when I paid for excess waiver with yourselves. I do not see why I had to cover this amount of money and then have to claim it back from yourselves incase of an accident. this not acceptable. "

" The same disagreement as above. "

ZADAR, HR - Reviewed by MICHAEL - 04 June 2015

" My suggestion is that you inform customers of all charges at the time of booking and you answer your e mails "

" Very rude "

ZADAR, HR - Reviewed by PAUL - 04 June 2015

" Fantastic car and accommodating at Zadar office . However dropping car off at split office was annoying "

ZADAR, HR - Reviewed by DRAGAN - 01 June 2015

" Very good "

" Very good "

ZADAR, HR - Reviewed by RICHARD - 31 May 2015

" Please see my complaints email sent 24th May - I received a shocking response suggesting I shouldn't use the cheapest company for car hire. We queued for hr & 1/2 to pick up the car, we practically turned the lights off as we left the airport last at midnight. In addition the car didn't have a spare wheel or any puncture repair mechanism. The reply I received from customer services was dreadful & needs reviewing by your company. Don't represent Enterprise if you are suggesting I shouldn't book them "

" As per email - see previous comments. The 2 guys in the office were fine, just overwhelmed by a queue of around 8 people. Paperwork didn't appear to be ready. We had to check the cars condition by the light on a mobile phone for scratches etc... My response from your company was very poor "

ZADAR, HR - Reviewed by ROBERT - 28 May 2015

" We received a free upgrade and we're very pleased with the overall service. We rented through Auto Europe after another car rental fell through, and no car was delivered. Therefore, we were a little skeptical, however, you came through and saved our vacation! "

" We received a free upgrade, and their staff was helpful and professional. "

ZADAR, HR - Reviewed by DANIEL - 27 May 2015

ZADAR, HR - Reviewed by MARTINS - 25 May 2015

" Should be better displayed final fees. "

" Should be better displayed final fees. I had to wait for an hour to get the car. Very kind personal. "

ZADAR, HR - Reviewed by CHRISTOPHER - 25 May 2015

ZADAR, HR - Reviewed by GRZEGORZ - 20 May 2015

" Very unhappy.. I could pick up the car, due to not having a credit card with me "

" Just to be more clear about the renting rules and make a " small print" much bigger... "

ZADAR, HR - Reviewed by NICHOLA - 17 May 2015

" Felt pressurised into taking out insurance waiver cover, with staff constantly brining the matter up despite refusing several times. "

ZADAR, HR - Reviewed by GHOLAMREZA - 11 May 2015

ZADAR, HR - Reviewed by ROGER - 11 May 2015

ZADAR, HR - Reviewed by PETER - 10 May 2015

" Excellent service and very efficient "

" Very good vehicle and very clean "

ZADAR, HR - Reviewed by FERNANDO - 09 May 2015

" The website did not state clearly they extra charges for extra office hours which were as expensive as the whole one-week car rental. That is not transparency nor customer friendly. I would definitely not recommended to anyone! "

ZADAR, HR - Reviewed by ROLAND - 02 May 2015

" I had to pay an extra fee of EUR 38, but this fee was not mentioned when I was booking. Only when I finished the payment process, it was mentioned. That´s unacceptable "

ZADAR, HR - Reviewed by ASIM - 29 April 2015

" very competitive rates. great service and helpful advice regarding rental. "

" very convenient as I needed to make a late evening drop off and Fleet offices were open 8am - 8pm. "

ZADAR, HR - Reviewed by INMACULADA - 13 April 2015

" Good service and professional "

ZADAR, HR - Reviewed by DANNY - 30 September 2014

" easy to use site, very helpful call center staff "

" Easy to deal with, very smooth process "

ZADAR, HR - Reviewed by SIMON - 30 May 2014

" Upgrade to an Audi was excellent. Very good clear assistance by the staff. Our only problem was locating the Auto Europe/Avantcar desk in the airport! "

" See above - very good service, quite hard to locate the desk! "

ZADAR, HR - Reviewed by LESLIE - 29 October 2013

" A well laid out website that provided the necessary information for making an informed choice at an excellent price. "

" The staff at Oryx, Zadar, were very friendly and helpful. "

ZADAR, HR - Reviewed by RICHARD - 11 June 2013

" The only small criticism would be that confirmation of the booking had to be chased, but I did book on the day of travel, so I have to take some of the blame for that "

" On arrival, it took some persuasion to take possession of the car as I only had confirmation of the booking on my iPhone and iPad, not a physical piece of paper which could be handed over. On returning the vehicle, I asked if there was a local petrol station to refuel the vehicle as I had not passed one on my way back to the airport. I was advised that the nearest one was 30km away and, therefore, I had to either risk losing my flight or pay the excessive refuelling charge. Having chosen the former, as one would in those circumstances, I was advised by staff in the airport that the nearest open petrol station was only 5 minutes drive away and only between 4-5 kilometres from the airport. I was deliberately lied to for their personal gain! "

ZADAR, HR - Reviewed by PHILIP - 03 June 2013

" Everything was fine and easy, no problems with local agent Oryx "

" No problems, I took photos of damage on car as I head read a couple of dodgy reviews but all was fine "