AUTO EUROPE ZAGREB, CROATIA Car Rental Reviews

ZAGREB, HR - Reviewed by TRICIA - 20 September 2025

" Very nice staff. Quick service. "

" Great experience - would recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JASMINKA - 06 September 2025

" Excellent customer service. "

" Very good service and staff is pleasant to deal with and provided g excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JASMIN - 16 August 2025

" Professional work "

" Quick and easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MEHMED - 12 August 2025

" easy to book, Alamo by Ent: staff excellent. Vehicle nearly brand new. "

" Everything went with ease, no issues and staff at Alamo by Ent: deserves all praises. They were all excellent "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PETER - 06 August 2025

" Always good with AutoEurope. Never any issues. "

" Happy with everything, though the car wasn't particularly clean inside and out on pickup. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by JOSIP - 06 August 2025

" Very poor experience, not recommened to use Carjoy/Auto Europe. "

" I didn't get a car from Carjoy at all. I submited request for refund to Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by ROBERT - 03 August 2025

" All went perfect, definitely recommend "

" All went perfect, definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PATRÍCIA - 27 July 2025

" Correu tudo bem "

" Comunicação fácil "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by IVANA - 11 July 2025

" straightforward, simple, easy, perfect "

" quick, easy, very helpful staff, perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by STEPHEN - 03 June 2025

" I have contacted auto Europe who said they would look into the above but I haven't heard anything since! I may start to use holiday autos instead "

" Given keys as I knew where the cars were kept... The keys had the incorrect registration on and the remote was not working! I apparently was expected to try the key in the door instead. I arrived just after 9 and incurred a out of hours fee which I think is harsh plus I had to pay a cleaning charge which is standard with carwiz and I wasn't aware of this "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ZAGREB, HR - Reviewed by JOHN - 27 May 2025

" smooth, flexible "

" flexible, convenient for both Zagreb and Dubrovnik pick up & drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANE - 13 May 2025

" I've been with Alamo the last few years hiring cars off them there is never a problem "

" Alamo is a very good firm to hire from no hidden costs like other companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SINTIJA - 26 April 2025

" very grateful for excellent customer service and flawless car collection and return. "

" excellent customer service and all ready when collected the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANDREW - 17 April 2025

" . "

" Quick and easy pick up and drop off, no issues. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SILVIJA - 14 March 2025

" Easy and quick "

" Easy and quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KLAUDIO - 12 February 2025

" Very nice, good car,pleasant handover "

" Pleasant team on arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EVERTON - 05 January 2025

" There was this hidden fee to drive the car to other countries that we just got to know when picking up the car, that is not fair and not welcome. They should have let us know ln about that by the time of the booking. "

" They charged us €75 on the counter when picking up the car so we could drive to other countries which they should have let us known by the time of the booking. Hidden fees are never welcome. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SINTIJA - 15 December 2024

" Delighted with excellent customer service, pleasant and respectful agents. Straight forward process and ease of returning the car. Very grateful! "

" Delighted with excellent customer service, pleasant and respectful agents. Straight forward process and ease of returning the car. Very grateful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DOMINIK - 30 November 2024

" I want to share my recent experience with Green Motion, in the hope it might help others make informed decisions before choosing this car rental service. 1. Misleading Information: The booking process gave inaccurate details about the local office's operating hours, stating it was open all day. However, upon arrival at my scheduled pickup time, the office was closed, leaving me stranded without transportation. 2. Unprofessional Behavior: When I contacted Green Motion to resolve the issue, I encountered rude and dismissive behavior from their representative. Despite trying to address the situation calmly, I was met with hostility and threats to terminate the call. 3. Lack of Accountability: Although I had provided my flight details during booking, the company insisted that I should have informed them of a delay while I was in the air. Despite contacting them promptly after landing, they refused to provide any support or solutions. 4. Inflexible Policies: Green Motion applied their policies rigidly without considering the extenuating circumstances, such as flight and luggage delays. This lack of flexibility turned a manageable issue into a major inconvenience. 5. Credibility Concerns: Based on this experience, Green Motion does not appear to be a reliable or customer-focused company. Their miscommunication, poor customer service, and unwillingness to resolve issues professionally raise serious concerns about their credibility. If you are considering Green Motion for your car rental needs, I urge you to think carefully and explore alternatives. While their rates might seem competitive, the potential for misleading information, unprofessional conduct, and lack of support in resolving issues could end up costing you much more in time, money, and frustration. "

" I would like to provide feedback regarding my recent experience with Auto Europe, case reference 10893542. 1. Communication Issues: The booking form inaccurately stated that the local office was open all day, which led to a significant inconvenience when the office closed at the exact time of my scheduled pickup. Clear and consistent communication about operating hours across all platforms is essential to prevent similar situations. 2. Delayed Response: The response time to my complaint was excessively long, with only automated replies for several weeks. A faster and more efficient complaint resolution process would greatly improve the customer experience. 3. Policy Flexibility: While I understand the importance of policies, their strict application in my case felt unnecessarily rigid. My flight details were provided at the time of booking, and I made contact within a reasonable time after arrival. Allowing some flexibility for unforeseen delays would reflect greater customer care. 4. Professionalism of Representatives: The behavior of the Green Motion representative I spoke with was unprofessional and dismissive. Ensuring all partner representatives are trained in respectful and empathetic customer service would uphold Auto Europe's reputation. As it stands, the company Green Motion does not appear to be a credible or reliable partner, based on this experience. 5. Proactive Problem-Solving: In situations like mine, offering alternative solutions, such as rescheduling the pickup or issuing a partial refund, would demonstrate a commitment to resolving issues and fostering customer loyalty. Overall, this experience was frustrating and avoidable. I hope Auto Europe will take these suggestions into account to improve clarity, responsiveness, and customer service practices in the future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by TOMMY - 13 November 2024

" Had a great experience with autoeurope yet again! Quick and friendly service when contacting them about a cancelled flight. Got the pick-up postponed without problems. "

" Very efficient and friendly staff! First of all our initial flight got cancelled so we got there a day later. But it was okay to postpone the pick-up. We got picked up from the airport and after a few minutes journey we arrived at the green motion office. The car got parked outside the door by one member of staff while we went through the paperwork with another. No fuss at all. Same when returning the car. Completely free from any hassle. The only downside was that it took around two week before the deposit got released on the credit card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ELVEDIN - 08 October 2024

" Very friendly, professional staff. "

" I've been using GREEN MOTION for a while and I'm so grateful with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NOEL - 16 September 2024

" Better than most car hire intermediaries "

" The car was quite old and the paintwork was badly damaged - it took ages to verify all the chips and scratches on the pre-acceptance report - and there were cigarette burns on the driver's seat! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ZAGREB, HR - Reviewed by JOSEPH - 01 August 2024

" Spot on as previously. Love Auto Europe "

" Really straight forward and exactly what we needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MARTIN - 31 July 2024

" All fine "

" It was not made clear ahead of time that pick up and drop off was at their off-site location. This added time and inconvienance to the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MUSTAFA KEMAL - 09 July 2024

" I certainly recommend. "

" Pick up and drop off procedure were veri quick and staff was kind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PRAHLAD - 03 July 2024

" All good. Will use again "

" All good. Low deposit. Full insurance. Okay price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PETER - 06 June 2024

" A "

" Very efficient, quick service, the only negative was a €10 cleaning fee applied, which I was told about at the desk, but don't remember seeing in the booking. However the original cost was very good so not really a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SARA - 19 May 2024

" Overall really good service and great car too. Would use again... "

" Called from the airport and was collected within 5 minutes. Really efficient service and friends staff. The only slight negative was that the lady at check in suggested that I should pay for the car to be refuelled with them after drop off as there was no garage within 20 minutes of the place. I took my chances and as suspected, there were plenty of petrol stations nearby. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANE - 15 May 2024

" Picked up hire car .. even gave us a bottle of water always go with Alamo "

" Excellent rental firm your employees go the extra mile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MARWAN - 20 April 2024

" It was ok "

" Staff were friendly, helpful and efficient. The contract specified full to full fuel tank but we were handed a car which was 3/8 full and were expected to return it like that. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by PETER - 05 April 2024

" Everything was good about the rental would use the company again. "

" Everything was good about the rental, would use company again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by ELVEDIN - 17 March 2024

" I've been using this car rental for long time. I will recommend to anyone to use this car rental. "

" Very professional, polite, friendly etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SASA - 08 March 2024

" Affordable prices, you get more for your money, no problems. "

" Good value for money, friendly and helpful staff, on the return didn't look for silly reasons to keep some of your deposit,easy to drop off at late hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JANE - 01 March 2024

" All good. "

" Very positive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by VIACHESLAV - 28 February 2024

" Auto Europe consistently provides reasonable pricing and very good customer service. "

" Very friendly and efficient service overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MICO - 05 February 2024

" fine "

" fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ZAGREB, HR - Reviewed by ZORAN - 31 December 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MAJA - 23 December 2023

" Check the listings, at the airport should be at the airport "

" It was advertised as at the airport but they offer meet&greet only "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by DIANA - 21 December 2023

" AS above "

" This was my second time renting from Goldcar in Zagreb. The problem was that at time of booking I was not told that as i was dropping the car off really early, I was expected to drop it back to their branch which was off airport and then, what? What 2.5km to the airport as there are no Uber's who will take such a short booking at that time of the day? Or park at the airport for hours and pay ex amount of parking fee on top of my rental proce. Absolute nonsense. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by ZORAN - 17 December 2023

" perfect! "

" Very goed "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by NICK - 07 December 2023

" Easy to use website and plenty of vehicle options/information from which to make an informed choice. "

" Always great service from the staff at Zagreb Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by AMANDA - 07 December 2023

" Very happy with the service we received "

" The staff at auto union were very good, timely pick up at Airport and quick check out. Anything that takes the hassle out of travelling is a plus for me :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ROK - 16 November 2023

" very professional staff, no hidden costs, every detail explained properly. Highly recommended! "

" very professional staff, no hidden costs, every detail explained properly. Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NATASHA - 28 October 2023

" I always book with Autoeurope "

" I had a lovely car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANE - 17 October 2023

" The flight into the zagrab was delayed by about an hour. I got to the grab airport at 12:30 this caused me to pay excess charge for them keeping open but also the border crossing which I know you've got to pay was a salty 62 euros so all in all the border crossing fee and the late picking up fee cost me more than what the hire car did for the whole week !!! The staff for excellent though and the car was spot on Due to these extra charges I don't think I could recommend this company which is such a shame really if they sort it out there border crossing and late night pick up it would be great. The fantastic company spoiled by policies as I said before the staff comes to be more helpful though "

" The flight into the zagrab was delayed by about an hour. I got to the grab airport at 12:30 this caused me to pay excess charge for them keeping open but also the border crossing which I know you've got to pay was a salty 62 euros so all in all the border crossing fee and the late picking up fee cost me more than what the hire car did for the whole week !!! The staff for excellent though and the car was spot on Due to these extra charges I don't think I could recommend this company which is such a shame really if they sort it out there border crossing and late night pick up it would be fine "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PAUL - 11 October 2023

" Great experience "

" Great Service, close enough to the airport and the pick up/drop off was timely and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by VATROSLAV - 26 September 2023

" Very good. "

" Very good - good car, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by HELDER - 26 September 2023

" Already done above "

" Active was very helpful with the process and fast. Only small point to improve is to have a sign showing where to park when returning to the airport car park "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ERIC - 14 August 2023

" The car was in excellent condition and my experience was very positive. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by GORAN - 18 July 2023

" Staff responded to a phone call immediately, picked us up and dropped off in time. They were kind and efficient and explained everything. "

" Staff was professional, car clean and everything checked before they gave us the car, same on returning the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by STEPHEN - 13 July 2023

" Very good "

" I hire a lot of cars and Active were great both at pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ELVEDIN - 13 June 2023

" So pleased with the service.. "

" Professional, willing to help you in any aspect. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by TIJANA - 02 June 2023

" Easy to use "

" Friendly, on time, car was clean and in a very good condition. Drop off was made easy for me as very early flight back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DUBRAVKA - 08 May 2023

" Pleasent staff. "

" The fuel tank was provided half full. Also, additional charge was asked for driving to Krk, although it had been linked with a bridge to the mainland and I had to argue it was technically no island for drivers. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by WILHELM - 03 April 2023

" I am happy with the services of auto-europe and have had no issues "

" I have used ACTIVE a couple of times before and rate them above average. Check-in is efficient and the staff are generally helpful. Unfortunately rental companies in Croatia appear to see full excess cover insurance and petty damage claims as revenue opportunities for them. ACTIVE is not the worst company I have experienced, but be prepared for detailed inspections on drop-off. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NENAD - 29 March 2023

" Great value "

" Great and efficient service with a smile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ZORAN - 15 March 2023

" bij de ontvangst niet kunnen controleren of alles in orde is met de voertuig , en dat is heel vervelend voor de klant "

" Ze waren te laat voor de onfangst ze waren te laat bij ontvangst van de voertuig "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by EVA - 23 October 2022

" Everything was good "

" Kind and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by TIMOTHY - 05 October 2022

" Everything from start to finish was exceptional "

" Fast efficient and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NATASHA - 25 September 2022

" Auto Europe have been my 1st place to look for over 15 years now. The option to cancel at any time is so helpful. "

" Really friendly staff. They were helping even a customer for another company that was lost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by SEBASTIAN - 21 September 2022

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by MARK - 19 September 2022

" Excellent customer service "

" Efficient service with helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NIGEL - 21 August 2022

" ~ "

" Vehicle windscreen was cracked on driver side. Staff attempted to rent this to me. Asked for another car - this had to be got from Avis and was not an ideal car - it was too big! And was towed from a parking space in Split. Had to pay 50 Euro. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by MARK - 31 July 2022

" As above "

" Really friendly staff on both pick up and drop off. The car was almost new and drove great. Had a really pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by TANIA? - 28 June 2022

" Expensive "offers" such as filling the tanknof pwtrol at the end or returns after 9pm "

" Pick up and especially returns are.too cumbersome. I had to wait at the garage for staff to come and take the car on return "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by NICK - 22 June 2022

" Very happy to recommend AE to friends. I have been a customer for several years and always use them for car rentals. "

" Very helpful and enthusiastic staff at Zagreb airport. They did a great job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by CHRISTOPHER - 21 June 2022

" Very easy process and polite and efficient staff. "

" I was a little disappointed by the condition of the vehicle.. pretty much every panel was either scratched or dented. The rear seats were heavily stained. I had to take my own photographs just in case the assistant with his camera missed any. The staff were very nice and there wasn't any problems handing the car back. I just had to ensure all damage had been recorded in case of any repercussions later. Deposit was returned very quickly so I have no complaint. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by LIDIJA - 07 June 2022

" I found autoeurope to be very helpful, very reasonably priced. Easy to contact and extremly helpful in helping me raise a complain against active. "

" Active didn't block my credit card but took the funds out completely and then didn't bother to refund it. The car was also dirty with someone's socks in the boot. The petrol tank was also not full, which meant I returned more fuel than I received. They didn't leave the return box out like they stated they would, so I just had to drop the keys on their desk when returning the car and hope someone wouldn't take them. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ZAGREB, HR - Reviewed by SLAVEN - 11 May 2022

" Professional and very helpful "

" Professional and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BORIVOJ - 12 March 2022

" Would use this service again. "

" Given new car for rental at a good price. Staff were polite and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ZORAN - 01 February 2022

" .... "

" .... "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by KENNETH - 28 January 2022

" Booking with Auto Europe is always simple. Most important is that Auto Europe always include winter tyres Other cowboy sites try to sneak the tyres in as an extra cost. "

" I have booked with ACTIVE many, many times before and have always been very satisfied. Indeed I make a point of choosing ACTIVE above all other companies in Zagreb. I like that I can pick-up the car in downtown Zagreb or airport. The staff are helpful and polite. This trip was ok but not perfect. On pick-up, I was not told that the car would lock me out if the keys were left inside. This happened to me and my family on Xmas day. The car locked itself with us outside. This was a nightmare because all our things were inside and we were stranded on the street.. ACTIVE did NOT have spare key which was very disappointing. We were therefore forced to pay an independent company to pick the lock of the car to get us in. I was not able to reclaim the cost of this on my excess insurance policy because I did not get a report from ACTIVE. Also, on drop off, I had to wait 45 mins for an agent to arrive to meet me. Disappointed but I will still use ACTIVE in the future because of previous good experiences. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by IVAN - 23 January 2022

" Overall good "

" Car interior was very dirty when vehicle was handed over to me. Also, fuel level was 1/4 of a tank and not full as in the offer and reservation confirmation. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by ROBERT - 08 January 2022

" All good so far "

" All very good,nice car,returned the car early,but No staff around.Also still waiting for my DEPOSIT TO BE LIFTED.BUT ALL GOOD "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by ELVEDIN - 19 December 2021

" Excellent service, professional staff. "

" Very professional,helpful, efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANDRZEJ - 13 December 2021

" Auto europe should talk to car hire compamies more often to confirm the terms. "

" Different staff members provide contradicting infromation. The prices of fuel (when returned not full) are through the roof. Refuelling service is ridiculously expensive. The brakes in a car were very noisy. Sound was worrying "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by SLAVEN - 10 December 2021

" Amazing service. Got a great car for a very low price, Staff was friendly and helpful, especially Sven. "

" Amazing service. Got a great car for a very low price, Staff was friendly and helpful, especially Sven. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ZORAN - 02 December 2021

" - "

" - "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ZAGREB, HR - Reviewed by RICHARD - 22 November 2021

" Straightforward "

" It was all very easy. The car was fine and there were no issues. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by WILHELM - 31 October 2021

" The refund from a previous samll claim was processed efficiently. Thank you. "

" The staff was effcient and helpful. The car was quite new. A service seemed to have been missed, so there was an amber light on the tacho, but staff ensured me that the car would have no problem. That was the case. I had a previous positive experience with the company at Split airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by NATASHA - 10 October 2021

" I always use Auto Europe for booking a car rental. "

" I had very professional and quick service. The car was brand new and lovely. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by VLASTA - 07 October 2021

" Promptly was picked up at the airport and also on drop off to the airport "

" Professional, on time pick up and drop off to airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KARISHMA - 24 September 2021

" good efficient service "

" good efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SUSAN - 20 September 2021

" Very happy with this car hire and will use Oryx again. "

" Had an upgrade to a far better car. All staff were efficient and friendly. The process as very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANIJELA - 02 September 2021

" Amazing customer service "

" Excellent customer service, very friendly and helpful staff, would highly recommend this company , will definitely use this company in future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JAMES - 24 August 2021

" Good "

" Very smooth, but quite a long drive off airport "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KENNETH - 31 May 2021

" Another good experience with Auto Europe "

" Helpful service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by SLAVEN - 20 May 2021

" I love Auto Europe but I will no longer rent from Carwiz "

" I booked to pick up a car at 23:15, the guy from Carwiz showed up around midnight. Nothing like waiting in the parking lot and not knowing what to do. Then he tried to charge more for the service that I already payed. When I got the car one of the signal lights was broken. When I returned the car there was nobody there. I just left the car keys at the counter and I am still waiting for my deposit to return. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by VLADIMIR - 05 April 2021

" Good service. I have no hesitation in recommending Auto Benussi to other travellers "

" Very smooth experience with friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by KENNETH - 14 January 2021

" I regularly book hire cars in Croatia and I only use Auto Europe There are no hidden extras, winter tyres always included as standard "

" Friendly staff Helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by RENATA - 25 December 2020

" Everything went smoothly! I love Auto Europe, I am recommending it all the time. Thank you :) "

" Everything went smoothly! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KENNETH - 09 September 2020

" I book at least 4 cars per year in Croatia. I always book through Auto Europe "

" Excellent car. Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NEBOJSA - 02 September 2020

" Good and quick service, recommended. "

" The car was upgraded, although overpriced initially. A fuel tank was not full. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by NEBOJSA - 02 September 2020

" 29 hours before the flight UK goverment changed the rules for arrivals from Croatia and made a trip impossible because of two weeks self isolation on return. Extraordinary situation and when I tried to cancel I was told I can't get refund because it should be at least 48 hours before pick up. I understand that but this is not normal situation and you should have more understanding for your customers. British Airways and Purple Parking issued vouchers straight away. You should be doing exactly the same. Very disappointing! Rules before pandemic shouldn't be applied now because of uncertainty virus has brought. "

" 29 hours before the flight UK goverment changed the rules for arrivals from Croatia and made a trip impossible because of two weeks self isolation on return. Extraordinary situation and when I tried to cancel I was told I can't get refund because it should be at least 48 hours before pick up. I understand that but this is not normal situation and you should have more understanding for your customers. British Airways and Purple Parking issued vouchers straight away. You should be doing exactly the same. Very disappointing! Rules before pandemic shouldn't be applied now because of uncertainty virus has brought. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 2

ZAGREB, HR - Reviewed by KENNETH - 28 July 2020

" Positive as usual. I rent 3 cars per year in Croatia - always with Auto Europe. I have no need to look elsewhere. Price and service are very good "

" This was a very positive experience. Friendly, helpful, cheerful staff at Active Rentacar. The red VW Polo was great. Spotlessly clean and almost brand new. Pick-up and return was handled swifty and effciently with no delays and no problems. 1stClas "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KENNETH - 11 January 2020

" Overall a positive experience. Winter tyres included. No pushy attempts to sell additional insurance. Pleasant staff "

" Friendly, helpful staff at pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by SANJA - 09 January 2020

" great "

" Great service by team when contacted "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KLAUDIO - 09 January 2020

" All good with Autoeurope service. "

" To worst ever experience and I am ranting cars a lot. Everything was terrible, from rude staff to filthiest car I have ever seen. Car even had a few warning lights but they didn't care. I was told if I don't want to don't take car. Same was with winter tires. You verily shouldn't have them in your program. Same goes for Hertz Croatia. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by NATASHA - 04 January 2020

" I understand that AutoEurope are brokers and can't check the service in every location. I hope my comments about Hertz will go back to the headquarters and they will make sure that their every location is professional and has cars ready when they are booked in advance. "

" It took 3 hours to get a car. The staff were giving me different excuses and lied about the car availability. First they said that the car was being washed. Then that it was on the way. Then that they had no drivers to bring it from another car parking. In the end they gave me a car that was there all along (the pouch and the key were in the drawer). It was very frustrating getting a car after 3 hours wait (standing in the queue), not very good if you are about to drive for hours. The girl on the counter was friendly and in a very difficult situation facing all the people and not having cars to give them. All other staff had disappeared. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANTHONY - 26 December 2019

" Rental car very good , clean and tidy . "

" It would be helpful if firefly rental is clarified as part of the hertz group in Zagreb airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by REDZEP - 02 December 2019

" staff very rood and ripping us off "

" When dropping car off the fuel tank had a quieter missing ( approximately 15 Euros ) However on the counter staff asking for 65 Euros ( 30 euro fuel and 35 euros service charges) or 30 euro cash no recite provided. Staff then pocketed the money, we travel a lot to Zagreb for business and will NOT use this service again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IVAN - 26 November 2019

" Overall good. "

" Rental agents frightening people with high damage excess trying to sell additional excess coverage. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by MARCUS - 22 November 2019

" I am always happy with the autoeurope service. "

" Good company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DUKA - 21 November 2019

" this hire company isn't on the terminal, and you need to call them once you have landed. They will send the minibus to collect you and take you to their office, which is about 5min drive. Despite all of that the expediency of the collection/drop off and the politeness of the staff have made this a very satisfactory experience and extreme value for money! "

" Thanks for making this an easy and comfortable experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SLAVEN - 13 November 2019

" I got what I wanted with no surprises "

" Professional and good service. You get what you pay "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ROBERT CHARLES - 09 November 2019

" VERY GOOD SERVICE and WOULD BOOK AGAIN "

" ALL VERY GOOD "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by PAUL - 16 October 2019

" I returned the car last Sunday and I have still not seen the return of my deposit. Why do I have to wait so long for my deposit? This is not fair as the agent indicated the condition of the car was fine and I should see my deposit returned very soon Please return my deposit. "

" I returned the car last Sunday and I have still not seen the return of my deposit. Why do I have to wait so long for my deposit? This is not fair as the agent indicated the condition of the car was fine and I should see my deposit returned very soon Please return my deposit. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by CAROLINE - 08 October 2019

" Overall I know Auto Europe to be a reputable firm as it was recommended by a friend but the Hotel Slisko agent needs to learn some manners and do his job properly. "

" The agent was surly and condescending. The car wasn't clean and the tank was almost empty. The wing mirror fell off on the passenger side and the agent had no apology just told me off and said I should have stuck it back on. The car performed well. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by EJESSIE - 01 October 2019

" Good experience, easy booking and good selection of renters "

" Very good experience overall, however had to wait 30 min at the counter as there was no staff present "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by IVAN - 27 September 2019

" Great experience with AutoEurope poor with Carwiz "

" Had to wait 45mins to pick up the car which was stuck in the car wash - at least that's what they said. However, that is not customer problem. After that 45mins of wait outside on the parking w/o any roof and anything offered from Carwiz as compensation for their poor logistics they handed over car which was dirty both outside and interior. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by SASHA - 27 September 2019

" Weren't able to help work changing return time/date. "

" Was stung with an insurance payment and then attempted 63 Euro rental for sat nav and also a 135 Euro fuel deposit. None derailed on my booking paperwork. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by GURJINDER - 26 September 2019

" Very good would recommend as a reliable and trusted company at this location (Zagreb) "

" Initially the car provided was too small to kit 4 suitcases in the boot and we were given a free upgrade to another car. There was no fuss in the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by CHRISTOPHER - 26 September 2019

" Straight forward "

" The passenger window wouldn't open - other than that, no problems "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

ZAGREB, HR - Reviewed by GAVIN - 21 September 2019

" N/A "

" I felt the car we got was not in line with what we were promised "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by ALEXANDER - 19 September 2019

" booking was ok, just the usual questions about upgrading insurance etc which are always frustraiting "

" a very used car 61k on the clock and dents and scratches all over it "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ZAGREB, HR - Reviewed by MATT - 05 September 2019

" Shocking "

" The car was damaged on every corner, had hubcaps missing and a broken fog light. Salt water stains on the seats and in general the worst car I've hired in 30 years "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ZAGREB, HR - Reviewed by HUGO - 27 August 2019

" All good "

" I was given a free upgrade at the counter from a Skoda Fabia to a VW Touran which was great considering that we are travelling with a baby therefore the bigger car sounded nice. Although when arriving to the car, it was damage all the way around even with a broken/damaged rear light. I took the car anyway as all damage was identified on the documentation, although when delivering the car and check the great condition and newer cars Active as available, I don't understand the need of giving such a damaged car to their clients. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZAGREB, HR - Reviewed by ASHOK - 31 July 2019

" Stressfree and best ever "

" Very smooth process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by WILLIAM - 22 July 2019

" The overall booking experience was simple, easy and quick. Disappointed that extra charges ie for different drop off point were not highlighted especially when I clearly requested this on the booking. Also why the ferry fee ? If i damage the car on a ferry I would have to pay the cost the same as if I damaged on the road - seems an extra unnecessary cost. "

" Quality of car against what we booked was good. Ease of pick up at Zagreb was good however we had to pay additional fees for the following the return to Split Airport rather than Zagreb even though highlighted when booking plus a fee for taking the car on one of the island ferries ! In total £65.51 of additional cost. When returning the car to Zagreb we had to park someway from departures due to construction work and was met by a representative from Nova. Upon checking the car he said that there was a small chip on the offside wing mirror and would have to charged for this. I said I had not made the chip and not even noticed it as it was very small. He said I would have to take it up with the main desk. When I got to the main desk the chap there said I had to pay for the the extras of £65.51 which I did on a credit card, different to the one I had paid the holding deposit on. Whilst doing this I received a text from my bank, that I paid the holding deposit on saying that a transaction had taking place and they wanted to check it was OK. This was for the same £65.51 !! The chap on the desk said he had not taken this and must be my bank !? After some debate it seems that the chap who met us in the carpark had processed the payment even though I had to go to the main desk scam or what !!! If my bank had not text me I would not have known and been charged twice for the same thing. The chap on the desk eventually acknowledges this but to me it is a clear scam. Moving on to the damage I was advised that as I had not taken out the additional insurance I would have to pay and the cost would be 1200 kuna !! ( £146.90) I said it was a tiny chip and he said his colleague had said it was 2cm long and that was the price and the glass was marked. I had taken a video of the mirror and said it was not 2cm and asked him to go to the car with me. He said his colleague had sent a picture and refused. The debate went on for some 45 mins until finally I said I would pay but would be taking it up with yourselves. After paying I said I that I was considering raising with my solicitor as the damage was so small and the cost was not in line with this. He then said that if it was that small he would go back to the car and pay for the damage himself if it was a tiny chip. Funny that after spending almost an hour with him and after paying he said this - by then no time to go back as we had to catch our flight. I accept that damage has to be paid even if not made by myself however the whole experience in my view was to make money and not allow the customer the opportunity to challenge - so convenient that the car was parked some distance from the terminal !! Over £200 in additional costs not a happy customer. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KLOIE - 14 June 2019

" Everyone at Nova was very helpful and very friendly. Excellent customer service and highly recommended. Thank you. "

" My family and I were very pleased with our Nova experience. The initial car I rented did not fit my family needs and Mislav, the person who was working at the office in Zagreb Airport at the time was simply amazing. As soon as we told that we needed a larger vehicle, he contacted other companies and other colleagues to get us the vehicle we needed on that same day I picked up the car too. He was attentive and did not even hesitate to help us at all. It made what could have been a traumatising experience, a pleasant one. I just wanted to thank his friend Mateo as well, who met with us to give us the van afterwards. He was friendly on first impression and was nice to my dad and uncle when he was showing us the van. They made our Nova experience very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BERISLAV - 13 June 2019

" smooth and pleasant experience. Brand new car. "

" desk staff very helpful and quick, smooth experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MIRALEM - 31 May 2019

" This was my 3rd or 4th time with Avantcar. Staff was very helpful and spoke good English. Will choose Avantcar again soon. Thank you. "

" This was my 3rd or 4th time with Avantcar. Staff was very helpful and spoke good English. Will choose Avantcar again soon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by SULEJMAN - 27 May 2019

" Ok "

" Petrol charged 53 l instead 48 "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by BERISLAV - 28 April 2019

" Friendly and efficient staff, good cars! "

" Got an upgrade and the staff is very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ROBERT - 09 April 2019

" Really helpful staff, most competitive hire rate too "

" Really friendly, helpful staff at pick up in Zagreb and drop off on Dubrovnik. Will use again without hesitation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NATASHA - 07 April 2019

" No problems "

" Great local staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DAVID - 04 April 2019

" Ticked all the boxes "

" Courteous and efficient service. Car met expectations and excellent value "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BARRY - 21 February 2019

" Auto Europe not relevant? If the booking system, then the extra charges for crossing from Croatia to Slovenia were not clear, and vignette not included, so disspointed. "

" This turned out to be an expensive hire. 1) Extra charge for driving from Croatia to Slovenia. 2) Fined for not having a Slovenian motorway vignette - why was this not included in the hire or at least a warning/advice given - both at the counter and online? Counter staff very pleasant. Despatch staff dissapeared before we were ready to leave Vehicle damaged on right hand side, but noted so no problems No reserved spaces to drop the car off, resulting in dispute with another rental company. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by SLAVKO - 13 February 2019

" Great all around experience, good price, very efficient car pick up and drop off. "

" Great all around experience, good price, very efficient car pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by DANIJELA - 10 February 2019

" Great "

" Excellent, fast and great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BERISLAV - 30 January 2019

" very friendly team behind the desk "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MARGARET - 28 January 2019

" auto Europe gives a good comparison. Check thoroughly the small print as we were charged 75Euros extra to go into another country which was not obvious when booked. "

" The car had been involved in an accident with a large dent, broken light and rear wheels out of align possible chassis problem. it was an hour late for collection, no water in windscreen washers, half full of fuel. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by VLADIMIR - 16 January 2019

" Nothing to complain "

" Overall a good experience. Good vehicle, smooth and friendly process, no glitches "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by AVRON - 26 December 2018

" 1 "

" Car wasnt cleaned properly on collection The car seat we hire for our son was terrible quality - very unsafe - and filthy Charged us a cleaning fee on return "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by STEPHEN - 23 December 2018

" No fuel station nearby (wasn't informed) so had to pay additional 25 EUR to have it filled. "

" Had to pay 75 more to take car to Slovenia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BENJAMIN - 13 December 2018

" No problems at all. "

" No problems at all. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANIJELA - 28 November 2018

" Excellent "

" The staff are very friendly and accomondating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EVA - 27 November 2018

" Experience of what??!! "

" Really wonderful staff at the desk and whilst picking and dropping off the car. Extremly helpful and accomm esp the chap at the pick up and drop off point. The only thing that I could fault theAvantcars is the amount of deposit for the car unless the local insurance were purchased and than the deposit is only €200 instead of about €2000, or similar. But overall, very positive experience!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SARA - 14 November 2018

" See above "

" Tried to charge for out of hours fee. Got 3 different stories from 3 different members of staff at zagreb. No designated drop off at dubrovnik, had to call the office and they told me to park in a bus bay - not everyone has roaming to call "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NICK - 25 October 2018

" My first choice for car rental in Zagreb. "

" Pick-up was a little slow on arrival as there was only one member of staff on the desk in arrivals. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JUBAIR - 18 October 2018

" Horrible, disgusting and painfull "

" I was waiting in the desk 10:00 in the morning, no sign of staff for about 45 minutes. The guy from another car company located next to fleet car call the guy who suppose to be on the desk. It's horrible experience and I plan to shorten my schedule to desired destination. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ZAGREB, HR - Reviewed by JULIE - 09 October 2018

" Simple to book. Very clear on pricing and when you would need to pay each part of the cost. "

" Staff were exceptionally friendly and helpful. There was some real problems at split with a development of the site and it was hard to work out where the drop off point was. The guy from Nova was looking out for us and when he saw us go the wrong way, followed us in a car and flagged us down to show us the right was to go. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JOHAN - 24 September 2018

" Excelent "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PATRICK - 16 September 2018

" I have already left my feedback about fleet by phone to your customer services call center. It was our worst car hire experience ever and we have been hiring cars for 15 years!! We will never use fleet again. "

" a "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by SUSAN - 14 September 2018

" Good. "

" After completing paperwork on arrival, we went to the pick up and had to wait 20 minutes for the car to be delivered. The man in front of us had to wait 45 minutes. The car then had not been refuelled. On drop off, there was no signage and no staff to ask where to drop the car. Had to ask another company. Left the car some distance away in a field. Went to the counter. Had to walk back out to the field to check the car. And was then told that it would take 2 weeks to 'unlock' the deposit left on my credit card as it was a different office. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by MATEJA - 05 September 2018

" I'd also like to add that I was charged 2 times for the car rental amount and I received the refund only after one week which has caused a lot of inconvenience. "

" The amount of 1800 euros for a deposit is just ridiculous. We had to call our banks to increase the limit of spending on the credit card as it is usually less. It took us more than an hour to rent this car and get going from the airport. Also, the car had only 3 lines of gas when we got it and the norm is that the car is always full once it's rented out. Overall, it was a very annoying experience at the beginning. The car was good and we were content once we returned it. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by PETER - 04 September 2018

" Easy to pick up and return car. Definitely use again "

" Fantastic service and car was as described. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IVONA - 03 September 2018

" Extremely welcomed professional group of people. I have been renting cars for many years and people from Alamo are silver service, particularly people at counter. Thank you again for headache free rental. Definitely, coming back to them on my next journey. "

" Nearly went perfect and ideal, apart one little thing --- petrol tank had to be 3/8 parts full upon return, same as it was when car was picked up. It will make massive difference if it is full to full tank. Perhaps this is one for future improvement. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by TOM - 03 September 2018

" Great car and no false damage attribution on returning the car. "

" Before going to Croatia we heard stories of car rental firms attributing previous scratches/minor damage to the current person renting when they returned the car. I'm very pleased to say this certainly wasn't the case with Active. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by HANNAH - 01 September 2018

" A very enjoyable holiday of which the car was a huge part of. A great car and a great holiday. Loved Croatia and loved the Golf. Thank you. "

" When arriving the Zagreb airport there was quite a long wait to organise collection of the car, as only one customer representative. When our turn Sven dealt with our booking, he was very helpful and informative and offered us a range of cars available, helping us to decide which would be best for our journey. He was extremely patient, informative and helpful and made the wait worth it. The car was in great condition and once collected the process of checking the vehicle was quick. We had no problems with the car and a lovely 10 days of driving, the car definitly added to our amazing holiday. The drop off in Dubrovnik was very quick and efficient and then they drove us into the departure gate at the airport. I would definitly use active again and recommend them to others, overall a very smooth and stress free experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ALMIR - 01 September 2018

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by SINISA - 30 August 2018

" Na "

" Na "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NATASHA - 29 August 2018

" Excellent service "

" A young man, Jakov, that gave us a car and took it from us was fantastic. Very polite, helpful and ready to go an extra mile if needed. We were very impressed with him. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MARK JUSTIN - 28 August 2018

" We had to wait ages to get picked up from the airport only to be told that myself and children had to stay behind at the airport even longer as there was not enough space in the pick up vehicle. My husband then had to come back and fetch us later. The drop off at the end of the rental was even worse. My husband waited in the hot sun outside their office for over 50 minutes. He was eventually told they were busy with another client. Really terrible customer services and we will never use this company again. "

" We had to wait ages to get picked up from the airport only to be told that myself and children had to stay behind at the airport even longer as there was not enough space in the pick up vehicle. My husband then had to come back and fetch us later. The drop off at the end of the rental was even worse. My husband waited in the hot sun outside their office for over 50 minutes. He was eventually told they were busy with another client. Really terrible customer services and we will never use this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by ANTHONY - 26 August 2018

" Opel Corsa was comfortable and easy to drive "

" Very easy to deal with. Helpful staff at the desk in Zagreb. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by TERENCE - 09 July 2018

" When we initially contacted you (AE) about the issues with the car we were promised that our problems would be sorted. But, as time went on it became evident that matters would not be sorted, and we were then told to sort it out AFTER we returned the car. We then received notification that you would change the car (after 2.5 weeks) by which time we were on an island off Croatia, and only had 3 days back on the mainland on our return. Due to the timing and schedule of our travel plans we were not prepared to start disrupting the last week of our holiday having already spent time trying to resolve these issues with you. "

" You have on record the problems we experienced with Oryx when we picked up the car in Zagreb, and the subsequent issues we found with it. We would expect a rental car to be clean - (inside and outside), and safe with oil in the engine, water in washer bottle and with correct tyre pressures. Sadly, none of this was the case! The upholstery was filthy and stunk of cigarettes which we had to endure for the whole time we had the car - despite a sticker on the dasboard saying "no smoking" and that there would be a €250 charge for cleaning. We could have very easily blown, or damaged the engine due to the lack of oil (ie. Only 2mm showing on the dipstick). We bought oil ourselves to hopefully rectify the issue and to keep the car roadworthy. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by HEATHER - 05 July 2018

" Please see my comments above. Auto Europe also needs to take responsibility for the partners they work alongside in providing correct information for collection and drop off points. Also the prices quoted for a gps were incorrect as they were winter prices and not summer prices which were almost double. Had I known this I would have brought my own gps. "

" I specifically went with fleet because it stated that the collection of the car was at the main train station in Zagreb. Unfortunately this was the not the case and I spent 1.5 hours walking around the city trying to find the car rental site. Eventually I found it. I tried to phone auto Europe to be given the correct address but was put on hold and after 5 min waiting I gave up. It was fortunate that I checked the day before collecting the car where the office as because it would have ruined my plans the next day if I had been walking around the city with all my luggage. When I asked the attendant at the fleet office why it said it was at the main railway station he said it was only a reference point. That might be reasonable enough if you also provided a specific address which I could have found on google maps but you did not. Overall I am very unhappy with the experience of the collection of the car and would not trust booking with your company again. Everything else was fine but this has unfortunately affected my opinion. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by HOLLY - 03 July 2018

" Horrendous "

" Horrendous experience with them.. Would not use them again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by MARINO - 20 June 2018

" Good price. "

" Too big deposit, 2.500 EUR for Audi A3. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MILANKA - 09 May 2018

" very good service "

" It was not my first rent from Oryx and they have been very good all, truly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SANJA - 09 May 2018

" very smooth "

" great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EMIL - 02 May 2018

" Could be better. "

" Had to fix a tyre, promised a refund when returning the car. Did not refund. Extensive cigarette smell in the car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by BRENDAN - 30 April 2018

" See above "

" Arriving at the airport, there was nobody at the desk and I had to wait. A friendly rival person called them and after 5-10 minutes someone arrived. He said they keep the cars offsite not at the terminal as they claim in the booking. We drove to the offsite office 5 minutes away. The car was nice as reserved. I asked them to walk me round but they just said to look myself. On return, I had to find the offsite office again - not the airport drop off as advertised. There was no welcome really - just a bunch of young guys. I asked for help and they found someone to take the car back. There followed a very detailed inspection of the car and they found a scratch under the bumper (when I picked the car up, they made no attempt to tell me to look closely under the car!) They then asked for EUR115. I then had to wait for a ride back to the airport. The whole experience leads me to believe the leasing company that runs? Car Wizz has strict instructions to either get a top up insurance premium from drivers or to find a scratch. Certainly, this was one of the worst car hire experiences. At the least, you ned to tell hem to stop advertising airport pick yup and drop off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KEITH - 04 July 2015

ZAGREB, HR - Reviewed by MARK - 30 June 2015

" A very good and simple format for online booking,we felt very confident once we had made the booking and had received our voucher which we could print out. Many thanks "

" A very good experience from pick up to dropping of the car,not to sure why there is a late pick up charge from an international airport and I would recommend that information on car drop off be a little more helpful as we said we would be dropping the car of at Dubrovnik airport at 03:00 but returned it at 02:00 as we thought we could get comfortable in the airport but we had to sit outside in the cold until 16:30 as this is the time it opens,over all we found enterprise to be a very good and helpful experience and would recommend them to others. "

ZAGREB, HR - Reviewed by MASATO - 11 June 2015

" Fuel was not full at the start. staffs were kind. "

ZAGREB, HR - Reviewed by SINTHIA MARIA - 11 June 2015

" Zagreb branch is simply outstanding with it's customer service, product knowledge and politeness as well as efficiency. "

" Zagreb branch is simply outstanding with it's customer service, product knowledge and politeness as well as efficiency. I first used them few years back and have never booked with anyone else since solely based on heir outstanding customer service. I am grateful and delighted to be able to deal with such highly respected individuals especially Mario. Many thanks to all the team! "

ZAGREB, HR - Reviewed by NEDZAD - 09 June 2015

ZAGREB, HR - Reviewed by SIMON - 09 June 2015

" generally good, but took an hour to process when picking up car "

ZAGREB, HR - Reviewed by DUSKA - 07 June 2015

" Lovely people, great service! "

ZAGREB, HR - Reviewed by MICHAEL - 05 June 2015

" Don't agree with paying 60 Euros to cross into Slovenia and Italy from Croatia because I booked the car through Auto Europe, especially when others don't charge. Will be booking through other sources from now on. "

" Staff were friendly and helpful and pointed out that if I booked direct there wouldn't be a cross border charge. "

ZAGREB, HR - Reviewed by SASHA - 04 June 2015

" Very affordable, easy and quick reservation to make. I would definitely use Auto Europe again. "

" The Fleet staff were very friendly and approachable. "

ZAGREB, HR - Reviewed by ARIF - 01 June 2015

" Enhance your website search/booking facility to include extras such as travel to neighbouring countries etc. "

" Not happy with Enterprise in Croatia. Car was unclean, car seat provided was horrendously dirty. Windscreen wash was not filled, which did not help during heavy rains. and was a major safety hazard. "

ZAGREB, HR - Reviewed by SINISA - 31 May 2015

ZAGREB, HR - Reviewed by MARK - 26 May 2015

ZAGREB, HR - Reviewed by NICK - 29 April 2015

" Easy to use website and clear description of available vehicles and prices. "

" Very helpful staff, clean and up to date vehicles and overall good service. "

ZAGREB, HR - Reviewed by GEOFFREY - 24 March 2015

" A smooth and trouble free hire. Thank you very much. "

" Again, smooth and trouble free. "

ZAGREB, HR - Reviewed by DEREK - 29 December 2014

" Great service "

" Good service, quality vehicle, "

ZAGREB, HR - Reviewed by MICHAEL - 25 October 2014

" Easy to use website with good prices compared to other sites. "

" Great customer service from Oryx staff at Zagreb airport. Most certainly will use them again in the future. "

ZAGREB, HR - Reviewed by EVA - 21 October 2014

" The best selections with sensible prices "

" Polite and helpful "

ZAGREB, HR - Reviewed by AVISAF - 30 September 2014

" very nice people at the counter. "

" very nice people at the counter. "

ZAGREB, HR - Reviewed by ROY - 12 August 2014

" Th car rental company (Fleet Rentals) gave us a free upgrade from the Skoda Fabia we had ordered to an Octavia, which was a fantastic car. Very speedy, professional and friendly service at the airport in Zagreb. The car performed really well, was clean and in very good condition. No problems on the return. I would definitely recommend Auto Europe and their partner Fleet Rentals at Zagreb Airport for car rental in Croatia. This was our Tenth trip to Croatia in the last five years and the best service we have had of any trip so far. We will definitely use Auto Europe for next years trips. "

" Please see above comments. "

ZAGREB, HR - Reviewed by AUNG - 11 August 2014

" Great rates, responsive service when I had queries "

" Very efficient service, no problems. The return of the vehicle at Dubrovnik airport was a little chaotic due to congestion in the drop-off area. We emptied the car whilst waiting in the queue and the car was whisked away. It was a little disconcerting as we received no receipt for returning the car or confirmation that the car was returned with no scratches etc. It may be reassuring for customers to be handed a form when the vehicles returned saying no problems were found and to expect their deposit returned. "

ZAGREB, HR - Reviewed by RICHARD - 04 August 2014

" I have no comments or suggestions about Auto Euro. Was very satisfied with the services and vehicles. "

" Very satisfied with the service and vehicle. Avantcar employees hospitality and services were very professional. "

ZAGREB, HR - Reviewed by BRYON - 31 May 2014

" Very good price for car hire - did not experience any extra or hidden costs. I would use again. "

" Service at Zagreb was ok, but I thought guy at reception could have been a bit more helpful. "

ZAGREB, HR - Reviewed by SANJA - 11 March 2014

" excellent customer service "

ZAGREB, HR - Reviewed by CHRISTOPHER - 19 July 2013

" Great Service "

" Great Service "

ZAGREB, HR - Reviewed by ARON - 10 July 2013

" Delivered everything i expected however i did expect a newer car "

" Friendly staff "

ZAGREB, HR - Reviewed by JAMES - 18 June 2013

" Very pleased with the service and the car provided "

" They had not checked the green card that came with the vehicle. It ran out on 6th June! We could not get into Montenegro therefore. When I returned the car to Dubrovnic, they said that they had e mailed me, when they realised it was out of date.However, as I was on holiday, I was nowhere near a computer for the length of my stay. "

ZAGREB, HR - Reviewed by HEYBROOKE - 31 January 2013

" GREAT COMPANY. "

" ABSOLUTELY HIGHEST CALIBER CUSTOMER SERVICE AT ZAGREB AIRPORT (FLEET) WE WERE SEEN IN A TIMELY MANNER, EVERYTHING WAS READY, THEY WERE KNOWLEDGABLE AND HELPFUL. THE CAR WAS PERFECT TOO. "