Auto Europe
- North America
- Central America
ALAMO SWITZERLAND CUSTOMER REVIEWS
- 7.9
- 8.4
- 8.8
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT SWITZERLAND Car Rental Reviews
Average Rating for Alamo by ent :
GENEVA, CH - Reviewed by PETER - 20 September 2025
" All OK just a pity the Peugot 3008 was not in top condition. "
" Not the car requested, lots of scratches on most panels of the car, no puncture repair kit and passenger window didn't work properly. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
BASEL, CH - Reviewed by DAVID - 17 September 2025
" Overall excellent bar the issue raised previously. "
" There was nobody at the reception desk in the airport when we arrived and when we rang the phone number provided on the desk we heard only a recorded message in german which I don't speak. We waited 15 minutes for an agent to arrive. Once he came we were dealt with very quickly and efficiently. He was particularly helpful given my wife's disability. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASEL, CH - Reviewed by CHRISTOPHER - 10 September 2025
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAIN - 07 September 2025
" Inspection of car took 24 hrs to receive EMail "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ABIGAIL - 29 August 2025
" Will still use Autoeurope "
" Waited 45 mins to pick up car on arrival and was then charged CHF 50 as we were out of hours. If desk had been efficient, we would not have been out of hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by STEPHEN - 27 August 2025
" No real comment to make. Our issue is with Alamo. "
" Our flight was delayed and we missed our collect time. Alamo used this as an opportunity to charge us more by claiming our car, or grade of car wasn't available. This was just exploitation of our misfortune. We know this is the case as every other person on the same flight were charged more. I am really disappointed in this approach and would definitely not recommend them to any of our friends. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by JANS - 21 August 2025
" Great experience. Rented in Zurich mid-size SUV got Renault Rafale - excellent value for money "
" Great experience. Rented in Zurich mid-size SUV got Renault Rafale - excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by COLIN - 13 August 2025
" As detailed above, you should not have vehicles for rent that do not have safe tyres. "
" On collection of the rental vehicle we rejected 2 vehicles before accepting a third choice. The first 2 had chunks missing from the tyre wall, these vehicles should not have been available for rental until the tyres had been replaced. This whole process took an hour and involved trips back and forward from the car park to the desk, when we just wanted to get on our holiday. The staff were great and were apologetic and we eventually took a vehicle that was safe, but we shouldn't have had to reject 2 vehicles before accepting 1 that was roadworthy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by STEPHEN - 12 August 2025
" Choice of car was well matched with a lovely Honda hybrid. "
" Excellent service and a very easy rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 29 July 2025
" it was fine "
" it was fine "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 18 July 2025
" Great service "
" Great service and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRUCE - 30 June 2025
" All good, but make sure the car you select is suitable for mountain driving "
" Trouble free experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 29 June 2025
" Great service... Would recommend "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ARTHUR - 26 June 2025
" I was charged twice for my rental which is unacceptable. I have submitted a customer service request with the details and expect a refund. "
" I was charged twice for my rental which is unacceptable. I have submitted a customer service request with the details and expect a refund. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 13 June 2025
" Fast check in and deposit returned very quickly "
" Fast check in and deposit returned very quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIRANDA - 12 June 2025
" When I hire a manual car I expect a manual car. We did not drive the car again all weekend as I found it too difficult/stressful so missed out on preplanned trips. "
" We were told there was only an automatic available. I have only driven an automatic once so was not happy about this. I was told there were no other vehicles available so it was that or an indefinite wait. It was very stressful driving an automatic. I was not happy. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 04 June 2025
" Good experience using the AutoEurope site. "
" Staff were really friendly throughout and the car was fine for the entire hire period. However there was a lot of undocumented damage (nothing major) on the car we needed to record at hire inception, and the drop-off quite chaotic (the staff were very friendly and clearly doing their best, it just seemed exceptionally busy!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by TIMOTHY - 02 June 2025
" Will definitely use again "
" overall efficient service but unfortunately large queue on collection with only two people serving, unlike other rental companies with three in attendance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 25 May 2025
" I booked a particular model to rent in order to test drive for 1 week as I was considering purchasing the same model. Was told at counter it's the same category "
" Didn't get the car I ordered "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by ALAN - 19 May 2025
" I would definitely rent from Auto Europe and Alamo again without hesitation. "
" Excellent customer service, easy in/out at Zurich airport, late model car that ran great and was in like new condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 17 May 2025
" All good as always "
" As always very good from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 27 April 2025
" Excellent service, as usual. "
" Excellent service, as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 27 April 2025
" Overall I understand why car rental companies have a bad name "
" Very disappointed with the experience Car I booked wasn't available not sure how that works it it's booked? Girl on the counter was rude and unhelpful, "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by LESLEY - 21 April 2025
" Frustrating and expensive!!!!! "
" I arrived to pick up the car but was unable to access it as I had lost my driving licence. I had a copy of it on my phone but this was not acceptable. I therefore had to get a flight home. I know that it was my mistake, but it was very frustrating. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MATTHEW - 09 April 2025
" Auto Europe give us a good price. Only thing I'd say is that you have to be careful when looking at what's been booked. I'd picked 'large', but then in the description of rental it said 'or any compact equivalent' (which is far from large). Luckily our bags just fit. "
" The car 'wasn't ready' when we got there, but a bunch of other cars at a higher price were. We checked the garage and the car we rented was there for the one hour that we waited for it. I got the feeling this was a way to try and get us to take the upsell, to get on our way quickly. With two very tired kids, not a great experience. Otherwise the car was good and the return drop off very quick. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by COLIN - 08 April 2025
" The whole experience was very easy and efficient. Would highly recommend. "
" We found the whole process of collecting our car from Geneva Airport and returning it very easy and we had a fabulous car and very charming staff so we found it all in all a very nice experience and would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HOWARD - 01 April 2025
" Good and straightforward rental with level of car expected "
" Efficient but unfortunately relatively long wait to pick up car at counter as busy with number of customers hiring cars "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 28 March 2025
" Autoeurope excellent as usual. Alamo mmmm? "
" Alamo/Enterprise staff at Geneva Airport pick up desk required customers to put in their details on the phone app before approaching the desk. This was unnecessary and slightly chaotic while they sat and watched. Other companies let their counter staff do this on full size screens which is a much better service in my opinion. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DANIEL - 26 March 2025
" Service was fine but didn't get the car size as promised "
" We paid for a medium size car and believe that we got a small car "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by FRANCES - 24 March 2025
" Same "
" Car hire, the actual car, and the return process was good. However the counter staff on pick up was not very efficient at all. We waited in a queue for much longer than any other car hire company queue, and noted an equally long queue for pick up when we passed through on our return. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARTIN - 22 March 2025
" Easy to book, reasonable price "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CLIVE - 19 March 2025
" The overall experience was fine. The member of staff we dealt with was very accommodating, certainly very polite and spoke perfect English. "
" Unfortunately we made a bit of a mess regarding pick up times and as a consequence the car we ordered was not available ie been given to someone else. This seemed a bit odd as we had paid for the car in advance so couldn't quite understand the reasoning behind giving the car to someone else. Our original booking was for an automatic and as none were now available at the price point we paid we ended up paying more for another car. The rental as a whole was very expensive and certainly much more than we had paid previously. Having said all this the car we ended up with was nearly new and in excellent condition. On returning the car to the Swiss side at Geneva airport, which by the way is fairly stressful because the entrance and parking spaces are very tight, we dropped the keys of at the kiosk and was met by a very friendly employee. As a word of advice, photograph the car before and after the rental period. If there is any damage to the car not itemised on the rental agreement, report it immediately, do not drive the car away. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 10 March 2025
" Very satisfied "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIE - 08 March 2025
" AutoEurope are my 'go to' company for car rental. As always the price was competitive and it was quick and easy to book. "
" Excellent experience. The car was very easy to drive and quite luxurious. Staff at the start and end of the rental were professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 05 March 2025
" All good "
" Nice upgrade on basic model. As new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 16 February 2025
" It seems to be the way motoring is going in general that more focus is given to gadgets in cars rather than basic common sense equipment to deal with common / minor incidents, especially at night/weekends when most of us need to travel. As a renter it is essential to have separate policies that meet the ever increasing costs for these "not covered" risks. "
" Unfortunately we suffered a puncture and hour into our rental. The emergency help desk was very good arranging roadside assistance and a replacement vehicle. The costs are enormous but hopefully will be covered at least up to £3000 by the additional insurance I took out. I must add though, most of the drama and costs would have been minimised or completely avoided by the provision of a spare wheel, jack and wheel brace in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 14 February 2025
" The whole experience was painless - many thanks to all "
" All ran very smoothly and the car exceeded expectations. Drop off was as easy as I can remember. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVE - 13 February 2025
" Easy to book - all good. "
" Short queues, prompt service - all good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MATTHEW - 09 February 2025
" Highly satisfactory - the only issue was a strange pricing protocol which dictated the timing of my trip, moving the trip back by one day brought down the cost by about £150 (from £400 to £250) "
" The vehicle was almost new - what more can you say? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 07 February 2025
" Generally a very good experience. "
" I BELIEVE THE DIGITAL PETROL GAUGE WAS NOT REGISTERING A FULL TANK ON COLLECTION OR RETURN AND I WAS INITIALLY CHARGED A NOMINAL FEE THAT WAS CANCELLED. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 06 February 2025
" Perfect "
" Everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JENNIFER - 02 February 2025
" Made easy and friendly "
" Quick efficient service "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 02 February 2025
" As above "
" When I arrived at the desk I was advised that the class of car that I had booked and paid for over a month in advance was not available and that I would have to upgrade. I thought that would be complimentary but was advised that I would be required to pay an additional 150chf. There was no compromise on Thai with the counter staff and so k had to pay or I would have found myself stranded. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 01 February 2025
" Awful service "
" Super slow check out, despite filling info online. Only one staff and long queue. Checking car in - garage overcrowded and attendant mismarked car condition "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANTONY - 30 January 2025
" Good price, fast pickup and drop off. "
" Good price, no queues at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 29 January 2025
" I am disappointed to see an invoice without a refund of the fuel I didn't use. When asked if I wanted to prepay fuel at pickup I said no, I will fill it up myself before returning as I won't use a full tank so full to full basis. I was told that I would pay much less for fuel if I prepayed but I didn't want to pay an admin fee or top up fee and was told there weren't any charges for this. I then reluctantly agreed and prepaid fuel on my credit card. The invoice states the car was returned with 5/8 of a tank and no refund is showing on the final invoice. I expect representatives of your company to negotiate these conditions of hire offered at pickup fairly and honestly and as I have been misled/mischarged in previous car hires with other companies I am very wary about what I agree to. To be put under pressure to agree conditions without time or ability to confirm on your website is bad practice. As I have now checked your website I can see that you have a policy of no fuel refunds which is not what I was told by your representative. "
" I am disappointed to see an invoice without a refund of the fuel I didn't use. When asked if I wanted to prepay fuel at pickup I said no, I will fill it up myself before returning as I won't use a full tank so full to full basis. I was told that I would pay much less for fuel if I prepayed but I didn't want to pay an admin fee or top up fee and was told there weren't any charges for this. I then reluctantly agreed and prepaid fuel on my credit card. The invoice states the car was returned with 5/8 of a tank and no refund is showing on the final invoice. I expect representatives of your company to negotiate these conditions of hire offered at pickup fairly and honestly and as I have been misled/mischarged in previous car hires with other companies I am very wary about what I agree to. To be put under pressure to agree conditions without time or ability to confirm on your website is bad practice. As I have now checked your website I can see that you have a policy of no fuel refunds which is not what I was told by your representative. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 29 January 2025
" One minor point - when I booked the example car I requested was a Skoda Octavia - however when I arrived in Geneva the hire co said I had booked a small car (which an Octavia pictured) is not! Thankfully they upgraded me to a bigger car but I feel this was misleading on your part... "
" Experience was good, very professional and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 28 January 2025
" Great customer service from all the staff involved.. No issues whatsoever and great selection of cars available at very reasonable prices... "
" Very quick service with no delays at the airport... Decided to upgrade the car and this was completed immediately and no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SALLY - 25 January 2025
" reasonable value for money "
" helpful staff at check-in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ADRIAN - 23 January 2025
" Great! "
" Excellent experience and quality of vehicle. If you wanted to improve the experience then a faster check in would be the place to focus. Despite checking in online it still seems to take a long time to check in and there was a queue. It's no different to the other rental companies though and seems to be an industry wide issue. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARGARET - 23 January 2025
" Helpful way of checking out the prices for the different car rental companies at Geneva airport "
" The car I was given appeared fine. Unfortunately a few days in I was getting lots of amber warning lights. There was no number to call so I logged a request for guidence asking if I should call out roadside assistance. I never received a reply. This made driving the car quite concerning. Some of the amber warning lights cleared after several days but then the maitenance light came on which was also concerning. I logged this but again no reply. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MARK - 21 January 2025
" Great cars in great condition at a great price. The fact the staff were so good made the whole ordeal a pleasant one. "
" It was very bust when checking in so slower than I hoped for but the staff were efficient and non stop. Very thorough and friendly once at the counter, would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JONATHAN - 21 January 2025
" As above "
" The queue to collect the car was only 6/7 mins which was fine. Booked a traditional suv hatchback (Seat) and ended up with a Renault of some sort with a coupe type rear end .... Not particularly great for luggage in the boot. Size of the car was fine for the two of us but these cars with coupe type boots are pretty useless when you have a bit of luggage to carry securely in the boot. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by HUGH - 19 January 2025
" Ordered estate specifically for luggage ect but got an SUV with less space so had to fold down seats, not ideal but was ok "
" Good service but car ordered not available "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ADRIAN - 17 January 2025
" Very good service and advice from desk staff at Geneva airport "
" Very good service in all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 14 January 2025
" We had a very bad experience dropping the car off. We asked for someone to come check the car. The member of staff pointed out an extremely tiny mark. That you could hardly see. We had checked around the car and didn't even see it ourselves. It was so small. There was no indentation, just a very small mark. He insisted on putting a circle around it. I said something to my husband and the staff member, said in a very rude manner. "Have you got something to say?" We asked to see a manager to come and have a look and he agreed that it was tiny. He would remove it from the system. It was stressful and delayed us, going to get out flight. I would be very wary of using you again, because of this experience. "
" When picking up the car at the initial desk. It was really slow. I appreciate it was busy but maybe a few more staff would help. There wasn't any sense of urgency. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 13 January 2025
" Dependent on the above I will change my comments "
" I am awaiting the deposit charge to be removed from my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by STEPHEN - 11 January 2025
" Efficient search engine. "
" Alamo should have had more than two service staff at the counter as it took more than 30 minutes to wait in line to get the keys. The car was fine and the only apparent damage had been noted. However, on drop off none of the Alarmo staff were interested in checking the car, simply taking the keys and sayign they would close out the contract. Four days later, I still haven't heard anything and the service deposit is still sitting on my credit card. I haven't got a clue what is happening. I;ve never had such delays with any other rental company, and I've used most of the them regularly. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NORMAN - 10 January 2025
" good prices, excellent website. lacks an iphone app "
" the car had many scratches. we had to wait for the vehicle to appear, despite the fact that our flight was delayed. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by STUART - 09 January 2025
" Satisfactory "
" Efficient system. Friendly helpful staff, at collection desk and office, and at drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 09 January 2025
" Good as usual "
" efficient but very busy upon return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MARK - 07 January 2025
" Very poor from Alamo. "
" Didn't get car we'd booked. Had to upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by GEORGE - 06 January 2025
" We were told that the reason we could not have the ski racks was because we booked through a broker, so I would be more likely to book direct next time. "
" Very disappointed that the ski racks that we booked were not provided. This caused us significant problems. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 02 January 2025
" Loved that car. Staff at collection and drop off were absolutely great despite these being really busy times around Christmas holidays. "
" The vehicle was superb and the staff much more friendly and helpful than usual. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 30 December 2024
" Friendly and helpful staff "
" Friendly and helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 29 December 2024
" Very smooth experience all round "
" I was happy with the service and she car, in fact I have no complaints, it was very smooth from beginning to end. The only issue I have is that the rental is meant to be full to full however I didn't receive the car with a full tank, It was about 1/8 short from being full when I picked it up. I took a picture that I can send you if needed and I informed an Alamo representative when I returned the car. He told me to put it in writing when I receive the email from yourselves which I am doing. Please credit my card with the funds as I returned it full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 24 December 2024
" Good service, good car, easy collection and drop off "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 22 December 2024
" Alamo were great but so were Auto Europe. "
" Excellent in every aspect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 18 December 2024
" Excellent service "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by NIGEL - 18 December 2024
" Expected better of a legitimate company, received "back-street" com merchants treatment in my opinion. "
" To be charged more than the hire cost just to get a car with a reasonable size boot is a con, in my opinion. Where was the Golf or similar? To be told a brand new car in perfect condition, to find it had over 21,000 kilometres & had numerous scratches & all the wheels damaged, is not my idea of a new perfect condition vehicle. I will be telling all my friends of this horrible experience & rip-off costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PHILIP - 13 December 2024
" See above notes "
" We didn't receive the 4x4 vehicle that had been ordered / reserved, and unfortunately the Alamo staff had no interest in trying to resolve this for us at car collection. For a trip that included a commute to the highest ski resort in Europe, in December, the car choice was a big factor for us. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by GILLIAN - 06 December 2024
" See above "
" Everything went to plan and we were very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GUY - 05 December 2024
" Generally good. "
" Slow desk check-in even though you have given them the data with on line check-in (twice, once alamo and once enterprise). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by FRANK - 29 November 2024
" I am still cautiously optimistic here for Autoeurope, although the other car rental trawler site claimed that they could reach a refund of the previous unjustified refuelling claim from Enterprise, France, MLH, they never responded, apologized or refunded the charge. "
" Although I pointed out to Enterprise/Alamo, CH upon return of the car that this has been (over)filled with petrol in the vicinity of the airport and offered evidence of the fueling and took a picture of the fuel tank, I was confronted with a re-fill bill afterwards. This is now the second time that this has happened with Entreprise/ALAMO (the case is still unresolved with Enterprise, MLH, French site). A ticket has been generated for the Swiss rental, but I only hope that Autoeurope may be help to put this case right again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by DAVID - 29 November 2024
" all ok "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 08 November 2024
" Really great thanks "
" The pick up and drop off staff were very good and courteous to me and efficient in dealing with the issue and rop off stages "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 06 November 2024
" Great value and easy as always "
" Efficient and friendly provision of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by GERHARD - 18 October 2024
" just shock and disbelieve. "
" Pickup was an utter chaos not enouugh staff available. before drop off I filled it up to the rim at the Petrol station by the airport and they charged me for top up, this is utterly dispicable charging a client for pertol used by someone else, trhere was no way they could have added 2-3 liters after i dropped it off! Utterly dispicable business practices! Worst carrental experience at zurich airport in 25 years im regularly using it. My tip, do not use that company if you like things fair and simple! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by THOMAS - 17 October 2024
" I was informed at the counter that the car was covered by only basic insurance. I informed the gentleman that I had purchased full cover. The explanation I was given was that Alamo provided basic cover, and that I had additional cover from Auto Europe. I would have to take my concerns to Auto Europe in the case of a claim, but that I would be responsible for up front charges. This arrangement was not clear at the point of purchase, and is a situation I am not comfortable with "
" I was informed at the pick up desk that the car was unmarked. At the pick up point I checked the car, it had 5 easily identifiable scuff marks on the passenger side rear bumper. I would have expected an accurate appraisal of the car. The car was handed over full, with 800km to the next fueling. I fill the car before returning it. 1100km were registered to the next fueling. The car had not been accurately appraised before handover, and it would appear that it has not been handed over full of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by IAIN - 16 October 2024
" Well run "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by KEVIN - 07 October 2024
" I have used Auto Europe many times over the past number of years for both leisure and business and have always had a great experience with no issues. However I will never rent from Alamo in Switzerland again and will think twice before using them in any other location. "
" I currently have a dispute with Alamo over a refuelling cost. I refuelled the car at the airport less than 1 km from the return bay. On the check in document it shows the fuel as full and I have a picture showing the car instrument panel after parking at the return location where the mileage shown in the car exactly matches the return document and the fuel gauge shows over the F mark. Yet they are charging me CHF 3.20 for fuel. It is not the cost but the principal; if they do this to everyone they make an obscene amount of money by fraud. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALBERTO - 30 August 2024
" Very easy pick up and return. Car in excellent condition, very clean. "
" Have used Alamo in the past and have had no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 August 2024
" Slightly brusque pick up but that made it all the faster "
" Quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 27 August 2024
" See above = we are deeply unsatisfied and cannot understand why this process takes so long to get a refund. Secondly we called the company several times when we found out of our fight cancellation and it said office closed. When we finally got through they said there are open 24hours so there was big confusion. In a stressful situation the staff didn't really make us feel comfortable or reassured. "
" We are waiting for compensation for a car hire that we did not take out and we informed the company our flight had been delayed. They said we have to take out a new hire which on arrival the first hire was modified for our late arrival. Therefore we paid for 2 hires and are awaiting refund of one. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 20 July 2024
" I have never been disappointed with the service I received from AUTO Europe over the last 10 years. "
" This time ALAMO failed to charge extra for topping up. On previous occasions I have been charge a small amount despite returning the vehicle full of fuel. This time I presented the invoice and mentioned my previous disappointment at being charged, despite returning the vehicle with a full tank of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 12 July 2024
" AutoEurope are fine, but very disappointed in Alamo Geneva Airport. "
" Pick-up and drop-off at Geneva airport is very poor. Long wait on arrival, then you have to sign the existing damage report in the terminal before you have even seen the car. There is also considerable effort put into trying to get you to upgrade car for a fee. At drop-off, no-one inspects car in your presence, nor are you provided any written or email confirmation that you have returned the car to Alamo. Website states that that Alamo can take up to 7 days to supply you with final invoice following drop off so you are just left left in limbo. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by DOUGLAS - 09 July 2024
" No comment "
" Everything went smoothly. The vehicle I was given was a brand new one although a bit of a devil to drive as it had lots of electronic driving safety features connected. Not used to those electronic features and only found out how to disconnect them on my last rental day. Should have been given some advice by the person who handed the car to me. Other than that everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 25 June 2024
" Waited nearly 20 mins in pickup queue. Never found the external boot lock button. "
" Disappointed that the vehicle requested on booking (ie VW Polo) for a 10 day hire was "not available", substitution car was Renault Clio. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAVID - 24 June 2024
" All went smoothly "
" Very easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JEREMY - 01 June 2024
" Easy and fairly priced "
" The process was the easiest car hire transaction from booking to drop off of any car hire I had previously done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 30 May 2024
" Good comparison of available rental sites. Easy to use website. "
" Vehicle was better than expected. Apart from the initial queue at the desk, everything else went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SR - 25 May 2024
" Great service and prices from auto Europe as always. Brand new car in Geneva from Alamo. Highly recommended. "
" Great service and prices from auto Europe as always. Brand new car in Geneva from Alamo. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JENNER - 22 May 2024
" Good experience for both collection and depositing the vehicle "
" Staff were very good and helpful, we use the car hire a lot so it was nice to efficient collection and drop off of the hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 06 May 2024
" An excellent service from start to finish Your staff were knowlegable and friendly Thank you "
" An excellent service from start to finish Your staff were knowlegable and friendly Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ABDUR RAFAY - 25 April 2024
" ok "
" alamo was fine but auto europe not. i booked an a class from ae when i got there they said no availability and i had to take a honda hrv suv. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALISON - 21 April 2024
" Best price I could find "
" All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 17 April 2024
" Very enjoyable car "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 16 April 2024
" None to make "
" No screenwash - the warning light (faulty?) was not on hence it being empty from pick up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by JOHN - 12 April 2024
" Had to chase fir final invoice after being promised it in 5 minutes after drop off "
" I was fine other than a long wait to check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUTH - 10 April 2024
" See abovr "
" The reason I am not satisfied is that when leaving the vehicle they assessed some damages to the wheels that were there when we collected the vehicle. Small and quite insignificant but they used this to claim a repair bill of £1,034. Fortunately I had insurance through AutoEurope which worked very well and I was repaid in full but I believe this to be a scam by Alamo which results in the insurance companies taking a massive hit. Unacceptable! Auto Europe are not to blame Andi Will boom through them again but will ensure I take detailed photos of the wheels of the car in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 08 April 2024
" Quick and efficient "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEWART - 07 April 2024
" See above. "
" Taken by surprise at the amount of deposit that was taken from my card and further surprised at the length of time to reimburse that same amount. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 07 April 2024
" All good from start to finish "
" Was given a free upgrade on collection which was offered and not asked for by me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 04 April 2024
" Very straight forward, very organised and helpful. Thanks "
" Offer larger car as we had lots of luggage, no extra cost. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 04 April 2024
" Efficient and good value "
" Cem on the desk was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PETER - 24 March 2024
" Service and car were great. Return experience less so because the car parking building is so poorly planned out "
" The drop off for the car is horrific. The car parking building is total chaos "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 22 March 2024
" If this is the comparison website, it worked fine. "
" I had not driven a hybrid before so was unfamiliar with the ignition procedure. When on one occasion I telephoned roadside assistance there was no reply. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NICHOLAS - 19 March 2024
" The discount promised was not forthcoming. "
" generally very good, but check in was unsatisfactory as I wanted a sign off and there was no one to do it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELEANOR - 18 March 2024
" All good. "
" All went well - good car and smooth process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARY - 17 March 2024
" Auto Europe administration good at booking but when contacted to ask for help in an emergency just passed the buck back to car hire Co. and provided no help. "
" Hard sell and misinformation at check in. In emergency situation telephone contact impossible 15 phone calls before spoke to staff who then were totally unhelpful would not even discuss options and hung up on me. Customer support via email did not respond terrible experience all round. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DAVID - 12 March 2024
" Competitive rental option "
" Cat had more dints and scratches on it than shown on the pick up form. Photos taken but no Alamo Inspection on return and no acknowledgement from them since return that all ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by JAMES - 12 March 2024
" i am glad you asked. My car had a blow out and had no spare wheel. the car was towed to a garage which could not replace the tyre on the car for weeks. the replacement car, which i fought hard for , was too small for my family and baggage and had to pay for them for a private transfer. No one has replied to my email. "
" i am glad you asked. My car had a blow out and had no spare wheel. the car was towed to a garage which could not replace the tyre on the car for weeks. the replacement car, which i fought hard for , was too small for my family and baggage and had to pay for them for a private transfer. No one has replied to my email. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CRISPIN - 11 March 2024
" Did what I was expecting. A very easy process. "
" Easy check in check out, no queues , the whole process was efficient and quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 01 March 2024
" Totally frictionless experience, could not fault it. "
" Totally frictionless experience, could not fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CRISPIAN - 29 February 2024
" I always use Auto Europe to book European car hire through as they always have the best rates and car hire is hassle free. You get what you expect. "
" Very easy having used the pre pick up details and registered before hand. Straightforward drop off and no "hidden" charges. Car as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SIMON - 24 February 2024
" Easy, clear booking process. Good correspondence on booking and later as booking date was near. "
" Car was supposed to be a VW Golf size, but it was a Fiat 500. Not happy as I could see that they took the car keys out of the Economy slot. Then it was automatic and not manual. Manuals are more expensive so they gave me a cheaper vehicle again. Once I received the vehicle, the parcel shelf was broken, so I could not secure the boot and cover up valuables in the boot properly. Minor point. The main issue is with the vehicle and gearbox. I was also there on time, so it can't be down to late or early arrival. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PETER - 24 February 2024
" Very happy with the rates auto-europe typically secures, and flexibility with amending car bookings when required. Have used them many times over many years and recommended them to others many times. This trip a medical event saw our plans changed and we needed to extend the booking by 24 hours. As as we were mid-rental, Auto Europe referred me to Alamo to make the change. Alamo did that as noted above. However we had taken up the Extended Cover offered by Auto Europe to reduce the excess to Zero. Auto Europe could not simply charge me another 24 hours premium despite me asking. If we had had an accident in that final 24 hours this would have left uncertainty for all as to whether the damage occurred during the first 12 days covered by Auto Europe and therefore claimable, or whether the insurance with Alamo with a higher excess would apply, We could have been stuck in the middle with both companies denying cover. It would seem a simple solution for Auto Europe to accept a pro-rata premium payment over the phone for another day's cover. "
" Significant time wasted on pickup while staff member offering other vehicle choices, where those choices weren't at or even close to the same rate. At least one of the vehicles was attractive to hear about and consider, until told the rental was very significantly higher so we went back to the original booked vehicle and could have just been on our way sooner, and a bit less frustrated by the experience. We had to extend our booking by 24 hours due to a medical event in our party. The website provides an easy link to extend but there is no indication at all of what the extra cost will be, just "our unpublished rate". For some certainty, I considered returning the car and taking out a fresh booking through Auto Europe with whatever company came up at the best rate, probably a competitor based on the quotes online. This would have been very inconvenient, but the uncertainty of a rate being charged without even an indication or quotation was unnerving when already dealing with a personal emergency. I found it impossible to get through to a call centre, just reference back to the website. Fortunately a message through the Contact Us section was replied to in around 24 hours, and we were advised of a fair rate in a friendly manner, so we moved forward. If we had needed a faster response it would have been far more inconvenient "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 23 February 2024
" Always a good service "
" Always a good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOE - 20 February 2024
" Sadly Geneva airport is not as easy to navigate now which puts me off flying and subsequently hiring a car . I will be considering driving instead next year. I will however look at your company for future requirements. "
" Staff were helpful and friendly at counter on pickup. The drop off was a little chaotic. Not because of staff. The car hire car park is not big enough to accommodate all the companies, as a result there is nowhere to park up , hence tailbacks. Luckily we had given ourselves plenty of time. If however we hadn't there would have been a significant chance of missing our flight. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 19 February 2024
" Will never use this company ever again and recommend to everyone I know to avoid at all costs. Will post my experience all over my social media platforms to spread the word. Very disappointed "
" Disgraceful. Didn't have the car I booked, which I know would have been big enough. Was then told the cat you had for me was a smaller car so I would need to upgrade to a larger car. Absolute disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PETER - 16 February 2024
" At pick up I found damage to alloy wheel which was not already highlighted. Soo went back to the operative in the car park and wanted to report this and add to the pre rental condition. He just casually said take a photo of it and suggested I might want to email a picture ? Why would customer have to do their job ? I did take a photo and a good job too, SS on arrival at the end of rental, was a lot more interested in the condition of the vehicle and wanted photos of the damage to prove I hadn't caused them. Ps: low profile alloys not a good idea s- luck to get out of the rentals car park without damaging them at Geneva ! "
" No difference in car model booked to that supplied . Still a nice car got a BMW 2 series tourer instead of Skoda Octavia saloon so seating was more cramped and less luggage space "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOERG - 13 February 2024
" See above. "
" Collecting the car was ok, except that there was no recording of damage on the car. We were just asked to photograph and film the car. I prefer a paper record of the damage. On drop off I was not happy about the service. We had refuelled the car completely. I almost had to force the staff to inspect the car. We were then told everything was fine and even on request we're not given a paper copy that everything was fine. We were merely told this would be emailed to us. We never received this report. A final invoice arrived 6 days later and I was surprised about 4.11 fuelling charge, despite the fact that we had filled up the car. It is not enough for me to pursue this but in my view this is not right. This x 100 cars is a lot. Next time I will not leave the car without written confirmation of everything. I would appreciate for you to address these dubious business practices with Alamo. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 10 February 2024
" Car was low mileage and exactly what I ordered. Delighted that no one tried to "upgrade" me! "
" Excellent initial interaction, and smooth handover on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 09 February 2024
" Very smooth transaction and excellent value for money. Autoeurope have been my preferred car rental broker for a number of years. "
" Excellent rental car (Ford Focus) and excellent very service from Alamo for both picking up and dropping off from GVA. Will use ALAMO again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHARLES - 07 February 2024
" I'll use you all the time. "
" Busy Geneva airport, the team were very efficient. Jeremie, who served me, was excellent. He is a real credit to your company. Drop off was a breeze too, even though the car park rental car drop off was extremely busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDMUND - 07 February 2024
" See above. "
" Feels like this is being mis-advertised. Ordered a 4x4 small SUV. Was offered a BMw 1 series. That is a small hatchback. No where close to a SUV. In the end, I was offered a SUV but it was not 4x4. Had I known, I would not have paid for the upgrade to a 4x4 with Autoeurope. Won't book again. Always used to use Autoeurope but won't ahymore. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by JOHN - 02 February 2024
" Car was a hybrid but cam with no charge. Extra insurance was very expensive "
" Car was a hybrid but cam with no charge. Extra insurance was very expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by STEPHEN - 01 February 2024
" As above. I would request that the charge for fuel is refunded as I had filled at the adjacent fuel station - driven only to the car rental drop off but have been charged for fuel. Have I been charged for fuel used to take the car to the wash station? "
" Fine except I fail to understand how I can be charged for fuel when I had filled the car up at the petrol station adjacent to the car rental drop off before entering the car park! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 30 January 2024
" A bad taste in mouth to start trip "
" Counter guy tried too hard to upsell. Told me car wasn't big enough and then i needed snow tyres. I had booked an automatic SUV and he palmed me off with a damaged small ford puma manual. I complained at the collection desk and the guy there changed vehicle to an auto car which was ok. Still think I didn't get the classification i booked. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PAUL - 29 January 2024
" I have never been anything but satisfied with Auto Europe. "
" Very happy with all aspects of the rental. The car was returned full of fuel as on previous occasions when renting from Alamo. However I do not expect to be charged for refuelling, which has occurred on the last two occasions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 26 January 2024
" on 19.11.2023 I was charged by ENTERPRISE CAR RENTAL GENEVE CHE 3.76 CHF @ 1.1091. which I believe is for fuel for car UK5500193-1, returned FULL by me in September. On 19.01.24 I was charged CHF 4.11 by ENTERPRISE CAR RENTAL for fuel. Having returned this vehicle full. Whilst these amounts are small, they appear to represent the fuel used by Enterprise employees when taking the vehicle for cleaning/washing and refuelling. I always return vehicles with a full tank and have never been charged a fee by other providers. "
" on 19.11.2023 I was charged by ENTERPRISE CAR RENTAL GENEVE CHE 3.76 CHF @ 1.1091. which I believe is for fuel for car UK5500193-1, returned FULL by me in September. On 19.01.24 I was charged CHF 4.11 by ENTERPRISE CAR RENTAL for fuel. Having returned this vehicle full. Whilst these amounts are small, they appear to represent the fuel used by Enterprise employees when taking the vehicle for cleaning/washing and refuelling. I always return vehicles with a full tank and have never been charged a fee by other providers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 25 January 2024
" All went very smoothly. the car hire place was easy to find and get back to at the end of the rental "
" The people at the desk were helpful and efficient and the pick up of the car was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 25 January 2024
" Terrible. Even when I phoned AutoEurope about the issue, I was told that there was nothing they could do till after the contract had ended. Very poor customer service. "
" I ordered a Mazda CX5 4x4 or similar. got given a 2wd Renault that had dents and scratches on every panel. I then had to pay extra for snow chains due to the vehicle not being 4x4 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MATTEO - 25 January 2024
" Autoeurope always great "
" Got a plug in hybrid car and they gave it to me with a flat battery.. rude staff, they wanted to charge me 60 euros because I was late by 30 min due to my flight being late "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MATTEO - 25 January 2024
" Autoeurope always great "
" Got a plug in hybrid car and they gave it to me with a flat battery.. rude staff, they wanted to charge me 60 euros because I was late by 30 min due to my flight being late "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JAMES - 24 January 2024
" See above. "
" I was unable to drive on the last day so I wanted to add my partner to the booking to drive the car to the drop off. Neither Auto Europe nor Alamo could do this - We had to be both present at an office to electronically sign something. What?? So we were abandoned by both companies. I'll never use either company again. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JILL - 23 January 2024
" More staff on busy days would improve service. "
" The car we were given was much smaller than the example given and as we were 4 adults on a ski trip we were very cramped. Waited an hour in a queue to collect car. On return there were no parking spaces. However most staff were helpful and the car was clean and in good order. Lots of bleeps and dings warning of who knows what, very annoying and distracting in a strange car, unfamiliar roads and in the dark. Could have done with a quick tutorial on what they were for or how to turn off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 22 January 2024
" Awaiting, confirmation that all was ok "
" Overall very good, a little concerning when picking up the car, it had quite a few extra marks and scratches on it, which had not been recorded, I therefore took a video of the whole car, including the extra damage., before I drove the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANE - 21 January 2024
" Excellent "
" Polite efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 20 January 2024
" Very happy with service "
" Very happy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 19 January 2024
" Easy to book and good value. "
" Quick collection and return and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 18 January 2024
" Used you for years, very happy "
" All good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 18 January 2024
" I don't know the difference between Auto Europe and Alamo, all I know is I've had about £111 stolen from my account by one of you. "
" I filled the car up before return, as usual, and received an invoice for returning the car empty. I've raised with CS, and with credit card fraud team. If you refund by the end of day, I will consider using again in future, otherwise not. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 17 January 2024
" Just perfect "
" So smooth and easy thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 16 January 2024
" Great apart from issue re. queue "
" Generally very good, although queue to check in was painfully slow. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VLADIMIR - 14 January 2024
" All good thanks "
" All good, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NATHAN - 10 January 2024
" Did not pass on the requirement for a 4x4 to Alamo/Enterprise meaning I had to pay extra for this. "
" Alamo and Enterprise did not receive the requirement for 4x4 from Auto Europe, meaning I had to pay 221 Euros extra to upgrade to a 4x4, the car did not have working interior cabin aircon/fans. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GENEVA, CH - Reviewed by MARK - 09 January 2024
" All excellentv "
" All excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 08 January 2024
" Satisfactory "
" Friendly and Efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by NICHOLAS - 07 January 2024
" Excellent booking process and good price as always "
" Only 'problem' was that on returning the vehicle the advisor thought the spare / emergency key was missing. However, after some time he established that it was missing on renting the vehicle. This meant that the process took longer than it should have. Otherwise perfect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BENJAMIN - 30 December 2023
" Very easy to hire "
" Easy check out and return Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SION - 30 December 2023
" Would be even better if it was made clear cost of extras at time of booking. "
" Other providers supply chains without extra charge. I was rather annoyed at having to pay extra for chains. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by NIGEL - 28 December 2023
" I have used AutoEurope previously, successfully and I would do so again. "
" The staff member who checked me in was polite, courteous and swift and I should say the same of the person who received the car upon return. The vehicle was of a very high standard and I was the first person to drive it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 28 December 2023
" All good "
" Nice car and no extra charge for going into France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 27 December 2023
" No help, no numbers to call, not interested "
" Could not pick up car due to flight issues. Unable to contact desk in Geneva. Number provided was a generic number with no help available. Very poor service "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JULIAN - 25 December 2023
" Good well appointed car with all extras on it. Very helpful staff. "
" Good well appointed car with all extras on it. Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 24 December 2023
" Disappointed that after specifying manual only automatic available "
" I ordered a manual car and only automatic available "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 20 December 2023
" Appalling Service which is extremely unusual. I am generally very happy with the service (see my booking history). If the current problem is not resolved swiftly and satisfactorily I will not be using your services again "
" Furious at overcharging and lack of response to emails to you and to Enterprise/Alamo in relation to the matter Please respond immediately to emails sent yesterday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 18 December 2023
" as above "
" Good price, decent car, helpful staff at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 29 October 2023
" Really friendly and efficient service, good car which suited us perfectly, good value and near to airport terminal. Only thing I would suggest is making it a bit clearer where the vehicle needs to be dropped off as it was a bit of a pain to find "
" Really good service by the counter staff at the airport, sorry I can't remember the gentleman's name but he was really helpful. Also the gents who signed the car over and received it back we're both really good. Would definitely recommend and use the service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 27 October 2023
" All went smoothly "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 25 October 2023
" X "
" X "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ANNE-CÉCILE - 13 October 2023
" Having missed my flight, I ended up travelling a day later. I was unable to amend my booking to pick up the car the next day and was left without a car. The Auto Europe staff I talked to on the phone told me the booking could not be modified in the 48h preceding car pick up. They had no means of contacting Alamo staff to let them know I was not going to pick up the car that night. And then the Alamo staff I talked to on arrival in Geneva told me they did not have access to the contract as the car was booked through Auto Europe, so they were unable to give me a car. This is completely ludicrous! I will NEVER use Auto Europe again. "
" I never got a car! I was told that if I had booked directly through Alamo, I would have been able to amend pick up time at short notice, but having booked through Auto Europe there was nothing they could do. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 09 October 2023
" I have used Auto Europe regularly since 2014 and have never been disappointed with the service. This time was no different. "
" Excellent service allround. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAVID - 01 October 2023
" Very disappointing "
" Unfortunately, I was unable to collect the car at Zurich because when I was filling in the online information I became aware that my driving license had expired. I immediately contacted DVLA and made an application online and received email confirmation that I could continue to drive and my new license would arrive within the next two weeks. I then contacted autoeurope and the third party booking agent by telephone and was informed by both agents that without a physical, valid driving license I would be unable to rent the vehicle and that I would not be entitled to a refund as we were within 48 hours of the pick up time. At the time of these phone calls we were 47 hours from the pick up time. As a consequence I not only lost the payment for the rental but also had to pay for very expensive transfers to and from Lech, Austria. Whilst I appreciate that the lack of a physical, valid license is my fault I am extremely disappointed that no leeway was forthcoming either in the 48 hour cancellation period or the acceptance of my out of date license with the DVLA email confirming my entitlement to drive. I will not be using your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTOPHER - 29 September 2023
" As above I would appreciate someone from AutoEurope chasing up my return confirmation which has not been issued. "
" I have not been emailed confirmation of receipt of the vehicle, which was deliver back at 0800 on Sunday 24th October. I have tried chasing via the Alamo help centre but had no response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GILLIAN - 27 September 2023
" Once the collection change was sorted, the process was smooth. "
" My flight was cancelled and as a result I had to change the collection time. Alamo insisted that I did this through the 3rd party who said this was not necessary. The 2 parties [alamo & AE, did not make this easy for me, especially as I was trying to catch another flight from a different part of the country and was commuting. I was upgraded to another car...which was huge for me; it seems there is a shortage of small cars these days. For some this may be a benefit, but not for me. There was no one at the car collection point, so it was not clear what damage had been noted by Alamo and which hadn't, so I took loads of photos before setting off, which in the event were not necessary. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by STEPHEN - 11 September 2023
" User friendly site. No issues / problems. "
" Super helpful staff at pickup. Took the trouble to walk us from arrivals hall desk up to the car. Set the Sat Nav etc. Could NOT fault them. Didn't take the guys name to give a namecheck ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 08 September 2023
" It was simple to find an appropriate standard of vehicle at a competitive price and complete booking details "
" My only complaint is that whilst I could post photos of any concerns I had of the condition of the car there was no facility to add a comment so unless the condition was easily visible it was not possible to record the condition. So it was not possible to easily see chip damage to paintwork to the door edge through photos. Also, had there been a functionality issue I would not have been able to record it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 06 September 2023
" My calls to autoeurope appeared to have fallen on deaf ears and whilst I was under the impression that everything would be sorted, I was sadly let down. Fortunately my son, who had also been failed by autoeurope, was able to help me get a car from Avis, at a much increased cost.. I will of course be submitting a request for a full refund for the vehicle hire which was not made available to me. "
" Due to the Air Traffic breakdown on Monday the 28th August and the fact that our flight was cancelled and rescheduled for 7.00 am the following morning when I arrived at Geneva there was no car booked due to Autoeurope not sorting the problem of which they were fully aware. I would add that the male member of Alamo staff commented "you should have booked direct with Alamo" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ROBERT - 04 September 2023
" As above "
" As a result of the technology problems with NATS our outward and return flights were cancelled at the last minute, and we were not able to book any substitute flight. I informed Autoeurope of the situation and asked for no charges to apply. I was told to try for a rebate from Alamo after the rental period had finished. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 31 August 2023
" Easy to use "
" Easy pick up and drop off although no check at drop off so rather left hanging that everything was ok, which it was. Still haven't heard from them but nothing charged so have to assume they also have no concerns. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 29 August 2023
" Simple process and good value. "
" Easy pickup and drop off. Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CHRISTOPH - 20 August 2023
" I will wait to hear back from Alamo about my complaint "
" I was surprised to get a notification that there was some damage (some small bumps to the car front door) after I returned the car . I wheb taken this up with Alamo directly and hope to get a response, because I returned the car in very good condition with no problems encountered during the rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARTIN - 15 August 2023
" Auto Europe great and almost always provide the best price. Alamo dreadful. "
" Car quite battered & scratched. Looooong slow check in. Few staff and long queue - same experience previously with Alamo, whilst other companies much faster. Wont use again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by RICHARD - 30 May 2023
" Excellent very impressive "
" Very impressive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 24 March 2023
" Good website and helpful telephone staff to deal a query on cross border use. Competitive rates. "
" No waiting at pick up or drop off. Courteous and efficient staff. Vehicle clean and as described. Excellent and environmentally friendly use throughout the rental process of email for all documentation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 23 March 2023
" I still haven't received an email confirming the return and closure of the hire transaction (and I have checked my junk mail), so the experience remains incomplete and not great. "
" I dropped my keys as instructed but have not received an email confirming the return and closure of the hire transaction (and I have checked my junk mail). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 07 March 2023
" Not as cheap as it has been in the past for rental during a similar time period. "
" The car was damaged in a number of places. Liked the precheck in to speed up the process in Geneva on collection and the online paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BASEL, CH - Reviewed by CHRISTOPH - 13 February 2023
" Good car but overpriced "
" Expensive "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 12 February 2023
" Easy to use and always seem to have the best competitive deals "
" Very efficient and friendly staff. Easy pick and drop off system. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KEVIN - 06 February 2023
" Hassle free and the cheapest deal that I could find "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEIGHTON - 27 January 2023
" Other than the poor condition of the car, the staff and rental experience was good. "
" Car was clean inside and out, but there was a lot of damage on the car, which was disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ROGER - 27 January 2023
" Autoeurope were as efficient as always "
" Unfortunately the first car I picked up developed a brake fault, and the replacement showed an oil warning light (easily fixed but annoying non the less). Vehicles weren't in great condition "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by RENAUD - 25 January 2023
" The car was great but we had to queue for 45 minutes at the airport to get our car keys (despite having done the online checking that was supposed to make car collection faster on the day...). This was ridiculously long and simply killed the Alamo experience... "
" The car was great but we had to queue for 45 minutes at the airport to get our car keys (despite having done the online checking that was supposed to make car collection faster on the day...). This was ridiculously long and simply killed the Alamo experience... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 15 January 2023
" Overall very good, airport counter Experience could have been a little smoother. Car pick up good, car good condition, drop off experience very good "
" Overall very good, airport counter Experience could have been a little smoother. Car pick up good, car good condition, drop off experience very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICK - 11 January 2023
" Overall positive, especially the return in Geneva. Initial collection was a little slow. "
" The process to pick up the car was quite lengthy. I'd have thought that (with today's technology), it would be easier and quicker to process information collected at the time the car was booked so that the allocation/issuance of the car and keys could happen faster. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 09 January 2023
" Easy and good value "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 08 January 2023
" When you pay online that is what i expect to pay without secret added extras. Also when you pay for a car that is what we expect to pick up "
" We were charged more than we paid. The car was old, scruffy and not a golf that we had ordered. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by ERIC - 05 January 2023
" NA "
" a bit slow to get the vehicule "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARTIN - 15 December 2022
" Excellent all round experience "
" On line check in saves time "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MIREILLE - 07 November 2022
" MOST ENJOYABLE - DISCOVERED WHAT THE NEW GENERATION OF CARS IS... GREAT !!! "
" THE WHOLE EXPERIENCE WAS VERY GOOD, PROBABLY TOO SHORT ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 23 October 2022
" see above 5 days at 27 CHF NEED REFUNDING plus a service charge for my time having to raise this with you see compalint and maybe call meif it helps you can cgharge whatever you like ,of course , but NOT with such underhand and farudulaent tactics "
" THIS IS A RIP OFF it is fraud ,at least in the UK - to provide false info to create awhat should be illegal tactics to get money from enhanced in surance i have doble checked the web site offer and thepolicy at geneva was contray to what was on the web sites for auto europ nad for alamo 500 depoist on acard when booked cannot be 2000 when arriving to take the car or pay 27 perday extra insurance ?/ as booked in the UK this must be an illegal tactic to extract money under very false ptetences "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANTHONY - 04 October 2022
" Easy experience "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CORINNE - 14 September 2022
" Unclear about breakdown assistance on website "
" We had always assumed that breakdown assistance was included with the rental. So we were disappointed to be told we needed to pay extra for this. This was the first time we have been told this despite renting via this site many times. We were charged £84 for the 12 days which is ridiculous "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by KEVIN - 14 September 2022
" Very satisfied "
" Car was fine. Only problem was wait of 20mins to get to counter despite having done online check in - only 1 member of country staff present "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 15 July 2022
" Very satisfied "
" Very easy to pick up car and drop off. Car was nice too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ENRICO - 17 June 2022
" 5/10 minutes picking up the car and a few minutes dropping off "
" Would definitely rent a car from Alamo again fast and efficient picking up and dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PAUL - 09 June 2022
" Very quick and easy. Very nice car "
" Very straightforward easy and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 04 April 2022
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SAMUEL - 02 April 2022
" Good experience "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GUY - 28 March 2022
" Was upgraded without request and charged more Charged airport location already paid to auto Europe Was offers full insurance by you for £36 and link did not work so charge of £120 had to be paid Totally disappointed and dissatisfied customer having paid you what I thought was total cost and then another £250 to Alamo very bad service and hope you can consider compensation "
" Was upgraded without request and charged more Charged airport location already paid to auto Europe Was offers full insurance by you for £36 and link did not work so charge of £120 had to be paid Totally disappointed and dissatisfied customer having paid you what I thought was total cost and then another £250 to Alamo very bad service and hope you can consider compensation "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 27 March 2022
" Reiterate the airport charge of 20.86 Swiff Fr was disappointing. "
" VERY ANNOYED TO BE CHARGED AIRPORT SURCHARGE ON FINAL INVOICE ALTHOUGH RENTAL VOUCHER SAID IT WAS INCLUDED. They tried to make me upgrade and the car we had was an Opel which was not as good as a golf. It felt like it was labouring a bit up hills but it was overall ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 26 March 2022
" Easy transaction "
" Everything was very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 21 March 2022
" Only disappointment was on collection of vehicle, see notes above "
" Petrol tank only half full on collection ( but this and minor scrapes on body work were not pointed out to us ) but fuel gauge and scrapes photographed and accepted on return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by PAUL - 17 March 2022
" I particularly like the online booking in to reduce the time at the collection point. I also like the paperless environment and the immediacy of the documentation being available. "
" I particularly like the online booking in to reduce the time at the collection point. I also like the paperless environment and the immediacy of the documentation being available. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 16 March 2022
" Overall pretty good, but very expensive at the moment. Normally I would expect to pay £300 for a week, this time it was £450. Will have to consider transfer buses in the future "
" It was very busy at pickup and also very difficult to get the car out of the parking spot "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHRIS - 26 February 2022
" All efficient and ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 15 February 2022
" Very good as always "
" No problems , fast efficient service form everybody , car had multiple panel damage from a snow storm but it was all marked up clearly and staff were clear with the procedure. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ANTHONY - 08 February 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SANJAY - 06 February 2022
" The worst car hire experience at the pick up desk which I have EVER had "
" The person at the desk was so rude and arrogant and intimidating. Our voucher clearly showed that the price includes winterisation but he insisted it did not and never does and had complete disregard for the fact I have had over 15 years experience using Auto Europe or similar companies. He basically said pay the money now or you have no car so I was forced to pay over 34 swiss francs more for which I would like a refund. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 07 January 2022
" OK but the rental location said the problem occurred due to a problem with the auto europe reservation? "
" Reserved vehicle was apparently not available due to a problem with the reservation. This was despite it being confirmed a few weeks previously. So it took a long time to find another appropriate vehicle for 5 adults and luggage. The vehicle allocated was a 'van' which fortunately was OK as the roads were clear of snow. However, had there been snow I doubt it would have been adequate. Also snow chains were not supplied when I believe these should have been standard. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARC - 04 January 2022
" Big fan of Auto Europe but Alamo was a big let down. "
" when i picked up the car, there was a very strong and intense smoking smell which is just unacceptable and against the "no smoke" policy. What is shocking is that the staff did not bother to say anything or give me another car. Just poor and not acceptable, especially has i ve 3 children and we all had to be intoxicated during the entire rental "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 22 December 2021
" Based upon the current covid situation all was very well handled "
" The only problem was lack of staff at counter, only 1 person, which delayed our trip due to multiple person waiting to book vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALACHY - 21 December 2021
" It depends on who made the mistake here as the Alamo/Enterprise rep was clear that it was a common problem with Autoeurope. It is likely because of the snow that Alamo were already upselling their 4x4s. The 4x4 stated on the Autoeurope voucher was of no use apparently. "
" Alamo said Autoeurope had booked the wrong specification (code) when I had already paid for a 4x4. I had to pay, like an 'up-sell', another CHF54 to 'upgrade' to a 4x4 when it was already on the voucher! Arguing the toss at the desk is NOT the start one wants to a trip. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 21 December 2021
" All good "
" Very slick and helpful, the return at Geneva airport is quite tight as the car park is narrow "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 19 December 2021
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VIVEK - 03 November 2021
" Ease of booking, good value, efficient pick up and drop off, new smooth car , highly recommend "
" straight forward transaction, good product, reputable and reliable company, quick and efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IAN - 28 September 2020
" Very good as always "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ELLEN - 04 September 2020
" Overall good. But I was offered insurance to cover the high excess which I always decline as I have a separate annual policy. The man on the counter then suggested I consider taking out emergency breakdown cover, which he said was not free on rentals in Switzerland. I declined, but I think that it is either inappropriate that breakdown cover is not included in an expensive hire car which should be new and reliable (mine had significant damage at the rear); or the man on the counter was offering misguiding information to push customers into unnecessary spend which would also be highly inappropriate. On top of the usually much higher cost of car hire in Switzerland, this has put me off hiring there rather than in France in future - I am a regular customer of AutoEurope. "
" All good, but I was offered extra insurance to cover excess which "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NORMAN - 27 March 2020
" Disappointed that Autoeurope do not give a refund for early return "
" No issues "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DAVID PAUL - 25 March 2020
" Will never use you again we couldn't travel because of covid -19 we never got anywhere near one of your cars but you still charge us £100 a company that profiteers from misery I hope everyone reads this if not it will be on trip adviser and anyone else who will listen "
" Our holiday was cancelled through no fault of ours and you had the audacity to claim you were doing us a favour by giving us just half our money back unbelievable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ALASTAIR - 23 March 2020
" as above. I would value a reply to this issue. "
" I was very disappointed that Car Hire Breakdown was charged by Alamo at the counter for 80Swiss Francs There was no indication in the booking papers when I booked the hire that this would be the case. This fact should be made clear when booking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 19 March 2020
" Good as always "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CATHERINE - 17 March 2020
" See the above "
" Hi. We attempted to collect the car at the Alamo desk in Geneva airport We were unable to collect the car because Alamo would not accept the credit card we were attempting to use. We then tried to use a Revolut credit card and were told by the staff that they had recently stopped accepting it. We then offered to purchase full comprehensive insurance from Alamo which Alamo rejected. Our assumption is there was no car available. Our arrival time at Geneva was very late and this caused enormous difficulties. We had to find alternative transport ( transfer) which put us out of pocket expenses to 150 euros. Could you please investigate above issue and ensure Alamo is not paid for this rental agreement. As they failed to deliver. Could you please reimburse us the hire charge. We have sent 2 emails to your customer service but still awaiting reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by SIMON - 06 March 2020
" As above "
" As explained in an e-mail I sent to your company (had no response) the car had a very strong smell where someone had been smoking in the car. Neither my wife or I smoke and found the smell not very nice. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by LIANE - 04 March 2020
" disappointing "
" i dropped off the car and there was a minor scratch on the wheel arch plastic bumper. i have been charged 1077 euros and it will take 3 months to provide a cost and i will have the difference refunded. I feel totally ripped off. I am unable to claim on the insurance until i know the cost. This is terrible practice for such a minor scratch. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by JONATHAN - 03 March 2020
" The website is very user friendly and prices are good. I like the pricing options table. Very clear prices displayed, with and without excess insurance. "
" Efficient at collection and return. An almost brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BALAZS - 01 March 2020
" Very good service and nice contacts! A bit slower with the paper work but very quick with the pick up and drop off! Excellent service, thank you very much! "
" Very good service and nice contacts! A bit slower with the paper work but very quick with the pick up and drop off! Excellent service, thank you very much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 28 February 2020
" Learning curve "
" Petrol tank not full showed full on dash but tank was not full "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YARDEN - 26 February 2020
" All good, keep up the great work! PS Would be good to see a higher resolution breakdown of the specific tiers of vehicles on hire, for example a 4x4 SUV can be small or huge but they all show on your site as 'SUV' even if the actual rental companies probably have 3 separate tiers for 'SUV' - I hope this makes sense. Thank again, keep it up! "
" As expected the car I actually ordered was not available, but the replacement offered was good and in general a very smooth experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 25 February 2020
" Swiss side hiring is nearly always well managed and honest. The staff on the desks and pickup/drop off are always helpful and polite. "
" Alamo snuck in a charge for excess insurance which was not on the original Autoeurope purchase, and not needed as we have annual rental excess in place. I will not use Alamo again unless sharp practices are stopped. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ANTHONY - 24 February 2020
" Was told I could not have car as I only had debit cards and not a credit card. This is ridiculous in today's world. If this is your policy then it should be highlighted in LARGE BOLD letters on the top page of all your documentation. I wonder how many trips/holidays have been ruined by your policy and lack of attention drawn to it. I have rented many cars and vans in the past years and have had noi issue with using a debit card until this. "
" not happy with credit card - only policy "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 24 February 2020
" Good "
" Helpful agent at Geneva Airport. Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 22 February 2020
" Good price "
" All good but long queue for the desk at pickup time, geneva "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 19 February 2020
" Overall happy with service. "
" Great service, cheap upgrade to 4WD taken and pleased with vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 19 February 2020
" Garage staff were great. Counter staff were slooooooooow. "
" Took around 10-15 minutes to process each booking. Huge queue at Enterprise/Alamo, next to none at other counters. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUSSELL - 19 February 2020
" Great value rental. Slightly marred by poor communication re snow chain availability. "
" Very helpful staff and an excellent offer of an upgrade on the vehicle which was greatly appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 09 February 2020
" I always use Auto-Europe who tend to be better value than other brokers (in my experience). "
" All went smoothly and car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 07 February 2020
" I'll continue to use Auto Europe as I have done countless times over the last 15 years but it's very annoying to be charged extra for something that you think is included. "
" Unexpected charge for breakdown insurance. Not mentioned when I booked (and included in a car I rented through you from Alamo in December 2019) Charged an an additional £52 that I wasn't expecting. You must start informing customers that what might look like the best deal isn't. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 07 February 2020
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARIM - 06 February 2020
" Same as above "
" I presented myself at the desk with Passeport, driving licence and debit card. They wouldn't give me the car as I didn't have a credit card. They told me to call Auto Europe to cancel the reservation. I did that but Auto Europe couldn't do anything to help me and refused to cancel the reservation. I was stuck there, completely baffled and speechless. I had to get a friend coming to the airport all sweaty from Geneva to sort things out. What a terrible service. Never again, not with Alamo and not with Auto Europe either! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 04 February 2020
" Excellent, all-round experience. Will be using them again. "
" Efficiently handled at airport desk by Jorge and given no-charge upgrade to Nissan Qashqai. Easy, free transfer to car park 51 and vehicle was in very good condition. Quick handover and away on holiday. Return was equally efficient and problem-free. I will be using Auto Europe and Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 03 February 2020
" Great value, good service and efficient help when having to sort out a problem re receiving the voucher. "
" Excellent all round service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 03 February 2020
" good value and efficinet "
" very busy at drop off and no space to leave the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IAN - 28 January 2020
" Very happy with overall service. "
" Very polite staff. Got free upgrade. Very happy with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 25 January 2020
" Great service "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 15 January 2020
" The voucher did not have details of the free additional driver. Fortunately I had emailed you to confirm, but the fact is was not on the voucher caused a long delay. "
" Slow check in as your voucher did not show the free additional driver "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 14 January 2020
" Very good, as it should be. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 10 January 2020
" . "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 10 January 2020
" Excellent service "
" The best car rental I have ever experienced Very attentive staff who checked the car thoroughly before we left and could not have been more helpful We will err towards using them when we can "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 09 January 2020
" don't get a hire car from Geneva airport....not great layout with sharing a car park.won't be doing it again. "
" didn't have the car I booked so was given a Renault instead which had a Sat Nav which didn't work properly....so not great. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by ALAN - 08 January 2020
" Would use again "
" Quick & efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 07 January 2020
" Polite Professional and efficient staff "
" Polite Professional and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALARIK - 07 January 2020
" Easy on-line platform - great offers and great savings! "
" Pleasant service - nice people. All went well; not always the case. Just back so fingers crossed - but experience so far really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 05 January 2020
" Overall perfect. "
" Fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 05 January 2020
" Can't fault the hire and staff "
" Very good staff where all helpful , our hire car was great . Would like to say a thank you to all, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CEDRIC - 02 January 2020
" As above, travelling with family and not having a car is lousy service. I booked a car, gave my flight number - there was no need to give my car to someone else "
" Arrived 3h after stated time, they had no more car for me so ended up with a downgraded Micra which wasn't safe to drive. Alamo did not have my flight no which i put into the AE site so they could have checked my arrival time. I would like a refund for the downgrade and hassle/embarrassment at the car pick up counter. The staff were rude and unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by STEPHEN - 31 December 2019
" None "
" None "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 31 December 2019
" Ask me again when Alamo have dealt with my claim for reimbursement and compensation "
" New car broke down. Obviously not Alamos fault but I hope for a speedy resolution and reimbursement of costs incurred "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 27 December 2019
" As above "
" Good Shortage of cars meant waiting Did recurve upgrade "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 26 December 2019
" very good experience "
" All went very well, excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DONALD - 26 December 2019
" See above "
" Good professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 24 December 2019
" The booking was easy, when an offer superseded the current booking AutoEurope adjusted the price. "
" The check in was excellent and reassuring with immediate acknowledgement via iPad. The return was equally swift, efficient and re-assuring. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 24 December 2019
" All goid "
" The best car hire experience we have had, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 23 December 2019
" Q "
" Really cant find anything negative to report. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 22 December 2019
" Excellent service, good value too.... "
" All very smooth, many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARTIN - 18 December 2019
" No glitches or problems "
" Professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PETROS - 11 December 2019
" Very happy "
" I am very happy with my experience with Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ALBERT OTTO - 08 December 2019
" Everything was as very efficient and straight forward with the exception of the missing items listed above "
" Car did not come with a parking timer disc nor snow window scrapper "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by LEONARD - 06 December 2019
" All fine as usual "
" Disappointed to find at desk that roadside assistance was not included in original cost. Was charged an extra £50 for this.otherwise fine. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ROGER - 05 December 2019
" Everything you could wish for and more when renting a car. Pleasant, easy from start to finish. "
" Charming, very efficient , polite and smiling staff at pick up. Very quick, efficient , charming staff at drop off. The most pleasant rental experience I have ever had ! The staff at Zurich airport are to be congratulated. 10/10 ******* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOAO - 05 December 2019
" By allowing us to book this horrible experience with Alamo, and not doing anything about it, the very bear minimum being giving us our money back, Autoeurope has failed us miserably, showing complete unprofessionalism. Would never recommend this service to a friend. "
" Alamo, booked through Auto Europe, should have provided us with car hire for our trip to Geneva last weekend. We paid £127 for 3 days of car hire, which had already been paid over 2 months before arrival (21/09/2019), in full. When we arrived at the Geneva Airport Alamo desk at 10pm at night after a day of travelling, we were asked for a card to take the 500CHF deposit, and we offered 3 different VISA and Mastercard debit cards each with enough money to pay the deposit, only to be told that these cards were not acceptable as it had to be Credit card. We have rented cars on 3 previous occasions, with Europcar and a car rental company in Croatia, and this was never an issue. We've done countless dozens of bookings of hotels, cars, etc with debit cards, even when the companies asked for credit cards. Neither myself nor my partner has a Credit card, so we were told at the front desk that unless we could give him a credit card then our booking was not valid, despite having already paid. He advised that we should call Auto Europe and ask to change the booking to another company, however when we did this they told us that Alamo had our money so amending was not an option, and neither was returning our hard-earned money. Despite explaining to your staff several times that we had no Credit card, offering deposit via debit card, cash, or someone else's credit card (over the phone), we were told by Alamo that we had lost our money. This then meant that not only had the company ruined our weekend break, they had also taken £127 from us that they didn't return, didn't deliver the product that we paid for and caused hundreds of pounds of further costs by us having to use another company on the spot. Let me be completely clear about this: This situation is nothing short of a theft. Alamo, and Autoeurope by unfortunate association, have literally robbed us based on a ridiculous technicality. When we tell this story to our friends and family, no one can even believe it. On a final note, the confirmation voucher (after payment), does state that a credit card deposit is included in our booking (obviously written in tiny font), however this was not brought up once during the booking path before payment and has never been an issue with any car hire, hotel or other service/company before. I will personally see to it that every single person that I know and speak to will know about this and avoid using your company at every cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ARTUR - 05 December 2019
" Price guarantee not honoured inside the 48h close to the rental start time. The price dropped by 30£ but customer service didn't honour the price guarantee promise even though its terms don't specify this. I'm unlikely to use Auto Europe again and wouldn't recommend it to friends and family. "
" Quick and easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRIS - 04 December 2019
" Fantastic service from collection, condition of car and friendly drop off staff. I rent cars frequently from the big suppliers so it makes a refreshing change not to be pressurised into paying for unnecessary insurance. Never had a problem with Alamo. "
" Very impressed with everything. No hard sell for insurance and pleasant staff at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 01 December 2019
" Very pleased with service overall and vehicle. Car ordered was unavailable but was upgraded with no extra charge. Would certainly use again mainly because of friendly, helpful staff at reception "
" Very friendly, helpful and polite service at reception - pity that only one assistant was on duty on arrival however (several customers were waiting to be served) leading to delay. Receptionist was most apologetic and took time to explain contract details in a friendly manner. Two receptionists were on duty when car returned. Again v. friendly and helpful. (Alamo was the most popular car hire desk on both visits). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 01 December 2019
" Overall very good "
" Very good service. Only minor point was I thought the car check-out man became sensitive/touchy when I wanted to check the car myself for marks/scratches. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GUIDO - 28 November 2019
" every thing perfect "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOLANTA - 26 November 2019
" see above - I look forward to your response "
" The rental car was new. The staff service on pick up and drop off was excellent. However, as this was the 1st rental of that car, the lights have not been adjusted which meant that I had to drive in semi darkness which was unpleasant, stressful and dangerous. I realised the problem once I was on a part of motorway which was unlit. I collected the car in the evening. I was unable to use the car in the evenings during the weekend because of this. The journey back to Geneva airport was equally stressful as it was in the evening. I reported the problem on arrival/return of the vehicle. The staff apologized. I request a reduction of the rental cost from Alamo given the problem with the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by GORAN - 23 November 2019
" very pleasant staff, and no any problems with car "
" very pleasant staff, and no any problems with car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 22 November 2019
" Excellent "
" Could not have improved the service or the car we used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 17 November 2019
" VEHICLE WAS UNSATISFACTORY "
" THE VEHICLE WAS UNSATISFACTORY IN ITS PERFORMANCE "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BASEL, CH - Reviewed by WILLIAM - 07 November 2019
" One of the better car hiring experiences "
" Simple, quick service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAVID - 06 November 2019
" Very happy with the service provided. "
" On arrival at the rental desk, the counter staff was quick in going through the process and provided a car better than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARK - 06 November 2019
" No problems "
" Long wait at counter (for pickup) Car and drop off excellent. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VIVIEN - 31 October 2019
" Easy to use "
" Good overall although car was not in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by JOHN - 26 October 2019
" tiptop "
" all good, simple easy quality service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 25 October 2019
" Fine. Appreciated the excess insurance product. "
" All perfect, except I had to hunt for the single staff member on duty at the moment I returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MICHAEL - 24 October 2019
" Everything went smoothly and efficiently. Lovely car, staff friendly and helpful. "
" Everything went smoothly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARFON - 19 October 2019
" Confusing communications. I was supposed to receive an email with the hire voucher, but did not. Eventually found it on the website. "
" The agents on pick up and drop off were both excellent - polite, charming and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBERT - 18 October 2019
" Very helpful staff and straight forward hand over and return, car had quite a lot of small marks but didn't spoil our experience "
" Very helpful staff and straight forward hand over and return, car had quite a lot of small marks but didn't spoil our experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ARTHUR - 16 October 2019
" See above "
" I was invoiced after drop off for another £40 with no explantion as to why and no note on invoice? The guy checked the car and said there was "nothing more to pay@. Can you olease explain the invoice? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GRAHAM - 14 October 2019
" I found the aggressive and threatening tone regarding additional insurance offensive. Quite absurd numbers were conjured (280 Swiss Frances for a a small surface scratch, 1500Swiss Francs for a small dent). When I said I had my own insurance they said, 'it probably won't work in Switzerland' Very unpleasant. "
" I found the aggressive and threatening tone regarding additional insurance offensive. Quite absurd numbers were conjured (280 Swiss Frances for a a small surface scratch, 1500Swiss Francs for a small dent). When I said I had my own insurance they said, 'it probably won't work in Switzerland' Very unpleasant. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BASEL, CH - Reviewed by STEPHEN - 09 October 2019
" Very satisfied "
" Very easy to pick up and drop off. Would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 09 October 2019
" Again, an easy way to book cheap car hire. "
" Everything was good except for the fact they show you previous damage of car on an Ipad, but when you collect the car from car-park, you do not have these details with you, so it's tricky to remember exactly where the damage was. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RAYMOND - 02 October 2019
" After nearly ten weeks and numerous telephone calls we have still not been able to receive an Invoice to resolve our Insurance claim which has left me severely out of pocket. "
" Following an incident with the hire car mounting a curb stone on the 27th July 2019 resulting in a front and side wheel puncture which resulted in the arranged roadside assistance garage taking the vehicle away to attend to. After many phone calls to Alamo in order to receive an Invoice from the garage so as this can be forwarded on to AutoEurope to finalise the Insurance claim, we are still awaiting an Invoice. Alamo are currently holding my car hire deposit of 1,500 Swiss Francs which has since been paid to my credit card bank and which I am unable to claim back through AutoEurope Insurance because of no Invoice. We are getting no where with Alamo in order to resolve this matter. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by KATE - 02 October 2019
" Worst customer service we have ever had! Told different things from different members of staff and absolutely no resolution! Never use!! "
" I was on a trip with two friends on my first trip away without my baby since he was born a year ago. I had received no confirmation email although the money had come from my bank. We therefore had no idea which counter to go to and had to spend an hour asking different desks to then be told eventually it was through Alamo. Once we got to the counter we were told we had to use a credit card in my name as the driver and you were not willing to use a debit card or any of my friends credit cards. The credit card did not work so we were then told to transfer to Avis where we could use a debit card for the deposit. We went to the desk where they said we had to phone yourselves. We did this and spoke to 'Andy'. He told us it was not explicit in their policy that we could not use another card and that we could use another so we put the phone-call on to the man at the desk thinking the problem was sorted. The man at the desk said we still couldn't do this but that if we spoke on the phone to yourselves we should receive a full refund. He was extremely unhelpful and made the whole situation even more confusing wasting us so much time when our trip was only for 2 days. Your companies do not communicate effectively and left us not only very stressed but also stranded in Geneva airport. We therefore had no option but to pay for a taxi costing us over £200! On top of the car rental payment we were unable to use! At the very least we expected a full refund for the rental we were unable to use! We were then told we didn't know what we were doing which we found extremely rude! The worst customer service we have ever experienced! Please escalate this to your management team. Our booking is under reference: UK4969066 and name Kate Luz, We await your reply. Kind Regards, Kate [WVDZ8K-5P4Y] "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by COLIN - 30 September 2019
" Easy to book. We had to cancel & re book because of change of circumstances & still got a good price "
" Very efficient at car collection & return. However hire desk in the terminal was very slow & obviously under staffed "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BEN - 26 September 2019
" Best car rental i've used in years. Staff are super efficient (Jane ay the Geneva desk was great). very happy customer. "
" fine. see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 25 September 2019
" See above comment 3 "
" Car had obvious damage on collection - numerous 'bullet hole' like dents all over the bonnet and roof. But for the full damage waiver, I have no idea how you would determine a new dent from an old one. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by IVAN - 23 September 2019
" Very happy "
" Very efficient and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROLINE - 19 September 2019
" The pick up was very slow - long queue and few staff at the counter and only one staff member to check out the cars. 50 mins to get the vehicle was just too long. "
" The pick up was very slow - long queue and few staff at the counter and only one staff member to check out the cars. 50 mins to get the vehicle was just too long. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANICE - 17 September 2019
" Have always been efficient and helpful "
" Great service. No problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STUART - 16 September 2019
" As above "
" Drop off car park was busy with double parked cars from other rental firms. This made driving round to drop off difficult "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by LOUISE - 12 September 2019
" You con people. I clicked on a link for free second driver and there wasn't one, despite you taking their details - this is fraudlent. "
" It was OK - used before "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ZURICH, CH - Reviewed by SOMSAK - 12 September 2019
" I booked a non hybrid car but get a hybrid one. The problem is the trunk space is smaller than expected and had to keep some luggages in the back seat. "
" I booked a non hybrid car but get a hybrid one. The problem is the trunk space is smaller than expected and had to keep some luggages in the back seat. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by PRADEEP - 11 September 2019
" I was expecting a confirmation email but never got anything till four days. I had to follow up for the mail confirmation .But as soon as I mailed I got the confirmation. "
" We had booked the car for 12pm but our flight landed early and we reached the desk by 11am but they made us till 11:45pm to give the car. The lady who served us told that we should return the car by earlier on the Sunday as its busy period. First of all they make us wait to collect the car and also they say we have return it early. If we return it late by 2 hours you will charge the whole days fees. But you expect us to return it 2 hours early will you refund that money? Hence did have a good experience while collecting the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDRE - 11 September 2019
" very clear user experience "
" very quick and friendly, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASEL, CH - Reviewed by ANEEP - 07 September 2019
" See above number 3 "
" The care offered was damaged (was told it was hailstones damage) it was ok but thought that it was not in the same class as a golf The staff were pleasant and efficient on collection and return and will most likely use again providing the price is right Thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ZURICH, CH - Reviewed by SHOBIN - 06 September 2019
" rabis "
" rabis "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARTIN - 06 September 2019
" very good "
" Very good service and very good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REBECCA - 02 September 2019
" Great experience!! "
" All staff who I dealt with were friendly and helpful. Made it a very easy process to pick up and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 01 September 2019
" See above "
" The only problem we had was that the vehicle wasn't ready at the collection point and we had to wait 30-40 minutes before another vehicle was suggested "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SANJAY - 30 August 2019
" Wrong info provided re deposit and put me in trouble "
" Nice, no issues "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PRATHEEP - 28 August 2019
" Value for the money !!! I will highly recommend Auto Europe for friends and family. "
" Condition of the car is extremely good, pickup and drop off process is relatively very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 28 August 2019
" Good experience which was nice as sometimes pick up and sorting out details for a car rental can be a bit stressful "
" All good thank you. Pick up was good, slightly slow but no problem. Staff helpful and efficient. Good car, very pleased with it actually. Drop off quick and staff excellent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRISTOPHER - 24 August 2019
" Good "
" Boot/trunk much to small "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JAMES - 13 August 2019
" Good website, information well displayed "
" Alamo car and collection were fine. Only problem was at drop off - the entry to P51 park directed me into the general car parking and made it difficult to enter the rental car zone. Better signposting would help. Overall price quite expensive but car was very clean. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PABLO - 12 August 2019
" Stressful, mistreated, shocking. "
" I have had an awful experience, I have been accused of missfueling the rental car and have been charged 1500CHF, I have not been able to talk to anyone directly about this, none of my emails or calls have been returned. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ISAAC - 11 August 2019
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 07 August 2019
" didn't get the size or standard of car i booked months ago. "
" I booked a van as I had 6 adults and bags. I booked well in advance but was given a smaller and lower standard car. the only compensation i was offerted was not to have return the car full of fuel. not good enough. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by HERMANN - 07 August 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 06 August 2019
" No problems with booking experience "
" okay except my upgrade was a chunky 4x4 although I only required a VW Golf size vehicle. It can cost more in fuel with this type of upgrade "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARGARET - 03 August 2019
" See 3 above. "
" When I returned the car the man pointed out damage on the rear bumper. When I looked I seriously couldn't see any 'damage' other than a minute shading (I have photographs and you can't see anything). He said that I would be charged 1,700 Swiss until the company had the damage repaired. I laughed at the ridiculousness and refused to sign his paperwork. So far I haven't received any communication from Enterprise since I dropped the car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ANTON - 30 July 2019
" .. "
" Nice car we at first requested a sat nav then cancelled good job we did as the car had a built in sat nav thought the staff would have advised us of this rather than try and charge us extra "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HANHO - 29 July 2019
" Could you check the deposit please? "
" I have not yet get my deposit back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 26 July 2019
" Great "
" Overall everything was pretty efficient and the car was excellent, if a little smaller than the golf we requested (it was an Audi A1) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 25 July 2019
" Good service provider "
" Good, quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 25 July 2019
" Excellent and helpful staff. "
" Unable to use a Visa Credit Card for Deposit. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIA - 22 July 2019
" Excellent. "
" Perfect experience all round. Really quick and easy pick up and return, good value for money and all the staff we met were really helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 16 July 2019
" Same as above. "
" Didn't like the fact that the rental desk tried to charge me for the collision damage waiver insurance which I had already purchased. She said I hadn't and didn't know I had paid when I booked it. Surely this information should have been passed on? Also I booked a Mercedes GLC "or similar" and ended up with an Alfa Romeo Stelvio which while new was horrendous to drive and nothing like the quality of a Mercedes. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PEDRO - 15 July 2019
" Great experience over all. "
" Staff were very friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BASEL, CH - Reviewed by SONIA - 10 July 2019
" All good "
" Really nice and sweet lady on the counter when we picked up the car. We arrived early and need to wait a bit but she was attentive with us. She finished with previous customers and she didnt want to make us to wait longer at the time to give our car she upgrade our car. I wasnt happy at the beginning as its automatic and I'm not use to it but after driving I loved it. She was really friendly and sweet with my family. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by LUCIEN - 10 July 2019
" All good. "
" I found them reasonably efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHERYL - 05 July 2019
" Distressing as I could not hire a car from you at Geneva because I did not have a credit card when other companies accepted my debit card. Please reconsider a refund, so that we may consider using your company again. "
" We were not able to use my debit card as I did not have a credit card. This caused us distress and thankfully other companies were able to accept debit card details and we hired another car. I have written to ask for at least some sort of refund but you are not , as yet, going to give me one. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 04 July 2019
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 04 July 2019
" Everything very good "
" Good car. Everything as expected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ALEXANDER - 28 June 2019
" All round great - the staff that helped me at the desk were efficient and was very good of them to upgrade me. "
" AutoEurope very kindly updgraded my vehicle at the terminal pickup desk which was much appreciated. I was using the car for business for the day for meetings in Switzerland and the bigger vehicle was a great help. Thanks AutoEurope Switzerland ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 27 June 2019
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 24 June 2019
" Being charged £107 for the built in satnav is extortionate. "
" The collection of the car was over an hour late due to it not being at the Alamo area car park and when it did arrive, it hadn't been refilled with fuel. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by CHINTAN - 18 June 2019
" In the confirmation voucher recieved tge deposit mentioned was 500 CHF but at the counter it was mentioned that deposit would be 1000 CHF.. this altered my budget for the trip... "
" Alamo is excellent,it was hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IHSAAN - 16 June 2019
" Overall one of the worst experiences I have had with any company. I travel very frequently and use transport services often. The stance Adem took with us is unforgettable! "
" We were greeted at front desk by Adem Yildirgan on the Swiss side of Geneva Airport. He was polite at first, but when we encountered a minor issue, he proved to be arrogant and pedantic refusing to grant us the car and essentially dismissing us with no refund or solution. We spent 3 full hours providing solutions to satisfy Adem's ridiculous demands. Instead of proactively trying to help, he continued his stubborn stance until we found a legal route to solve the issue. Had we not proactively found a solution, we would have been stuck at Geneva Airport, out of pocket and our holiday ruined. When the car was handed over it was full of dents and scratches. The car had not been cleaned. I must say the lady that handled the drop off was very helpful and efficient. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by CHRISTOPHER - 12 June 2019
" Very quick and efficient pick up and return. Nice car, although there were a number of marks and scratches "
" First class as is usual with Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CLAIRE - 11 June 2019
" Would recommend - excellent value for money and a good service. "
" The staff were really friendly and dealt me efficiently after a long evening of delayed flights. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 04 June 2019
" All in all a great service. There is always a worry when it comes to car hire that you are going to be ripped off at the end of it. (Due to poor press about car hire in general). But that was far from my experience with Alamo. Thank you. "
" Quick and helpful at pick up and also at drop off Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KEQIN - 03 June 2019
" The problem was actually from Auto Europe yourself! I tried to rearrange the car rental company to Avis from Alamo due to my invalid payment card, and it was the suggestion and solution from Alamo. However, I called many time in Auto Europe for the arrangement, no one picked up the phone to help me from your side. Later on, the attitude of the staff from Auto Europe by emailing was unhelpful, really crappy experience from Auto Europe, when your customer needed the help but offering nothing except imparity clause. Eventually, I was told to get no refund of what I paid, and double paid for a journey. Really unpleasant experience!!!! "
" The problem was actually from Auto Europe yourself! I tried to rearrange the car rental company to Avis from Alamo due to my invalid payment card, and it was the suggestion and solution from Alamo. However, I called many time in Auto Europe for the arrangement, no one picked up the phone to help me from your side. Later on, the attitude of the staff from Auto Europe by emailing was unhelpful, really crappy experience from Auto Europe, when your customer needed the help but offering nothing except imparity clause. Eventually, I was told to get no refund of what I paid, and double paid for a journey. Really unpleasant experience!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KENNETH - 07 May 2019
" No hassle service. "
" Mohamed at the Geneva desk was very helpful and friendly. Very impressed with the service he and the other staff provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 26 April 2019
" Very good, would recommend "
" All very good, however quality of the car was not the best. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRUCE - 24 April 2019
" I was very pleasded with the speed at which I was dealt with both at picking up and dropping off. It was such an easy, smooth experience. Many thanks. "
" I was very pleased with the speed at which I was dealt with both at picking up and dropping off. It was such an easy, smooth experience. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LINDSAY - 19 April 2019
" We didn't take the car. Apparently because the driver was my daughter, Lindsay, and the voucher was in her name (though I had paid for the voucher) they would not take my credit card. We were both at the desk together, both had passports and I had already paid for the voucher! I was unable to drive and she doesn't have a credit card. We were left with two very young children, no hire car and no means of getting to our destination. Whilst it apparently says in your terms and conditions that the driver and credit card must be the same named person, it didn't say it on the voucher. I await your comments. "
" Absolutely appalling "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by EMYR WYNNE - 19 April 2019
" Very efficient and good quality service. "
" A positive experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 10 April 2019
" Great value "
" Alamo was great. Unfortunately the car rental area at Geneva airport is not very close by. Had to take a bus with all our luggage and two young children :-( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 10 April 2019
" Why don't I get loyalty points, we book 3/4 hire cars a year "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PATRICK - 10 April 2019
" It is a shame as in the past I have used this service and now will go direct "
" I had issues with not being given the right car, and then one with a problem which was disappointing. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by ROBERT - 09 April 2019
" as above "
" They were efficient and friendly no probs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DIWYANG - 06 April 2019
" Easy "
" All very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MALCOLM - 04 April 2019
" As above "
" We have made a formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by THOMAS - 02 April 2019
" Easy, quick, efficient, helpful. "
" Very pleasant efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 29 March 2019
" Easy to use website, efficient service, made it easy to find a suitable and good value car "
" Efficient, friendly, helpful, car was excellent and better equipped than was specified in the offer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 28 March 2019
" . "
" Excellent, apart from the long wait at the airport car hire desk when trying to collect the car. There was a long queue with only one person serving customers for most of the time. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 27 March 2019
" Thank you "
" The check in was undermanned and kept us waiting for 20 minutes. The assistant was very nice and it wasn't his fault. The upgrade was nice and went some way to compensate us for the delay "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CARL - 25 March 2019
" overall a great experience. "
" speedy pick up and drop off, essential when booked on a short trip. The vehicle upgrade was good, although some issues with the lane assist feature. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by TREVOR - 21 March 2019
" Very content with rental. Parking and bus transfer could be better "
" Counter staff particularly helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by YOEL - 20 March 2019
" You were great to work with. Smooth check in and check out. Thank very much. "
" You were great to work with. Smooth check in and check out. Thank very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by EMMA - 20 March 2019
" Souch nicer than collecting a car from Geneve! "
" Efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 19 March 2019
" Easy pick-up process and vehicle was of a good specification for my needs. Some some excessive waiting time and documentation issues, (ALAMO) on return was experienced when dropping off car. "
" The vehicle was provided to me without a luggage cover. This wasn't a problem but it was apparently not documented by the agent at the time of pick-up. On drop off the returns agent commented on this and suggested that I may be charged for this missing item, for which I'm not responsible. The agent wasn't very engaging and bordered on rudeness. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by KIRK - 19 March 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 16 March 2019
" Very good "
" No queue and got an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ROBERT - 15 March 2019
" Great hassle free experience, friendly staff,vw polo bar and new and lovely to drive,no problems at all here. "
" Great hassle free experience, friendly staff,vw polo bar and new and lovely to drive,no problems at all here. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSEMARY - 14 March 2019
" Competitive pricing. Excellent clean car on pick-up with Easy SatNav - 6 gears and turbo. Very comfortable. "
" Smooth booking process. Easy pickup at Airport with little queuing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 12 March 2019
" Good "
" Excellent service at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 12 March 2019
" Fully met expectations for a smooth car rental experience. "
" Alamo seems to get it right every time. staff are friendly and professional, cars are good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAURA - 12 March 2019
" Would happily recommend as process was simple, customer care excellent and no extra charges when at desk. "
" Staff were very helpful and the process was very easy, with clear instructions. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 12 March 2019
" Easy to book. Good prices. "
" Very smooth procedure. Staff had documented previous minor bodywork damage, and did not say anything to us about taking money from the deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 10 March 2019
" See above. Waiting to hear for a refund for my £122.from you!!!!! "
" Forgot driving license and alamo refused me my booking would not accept fax from dvla. However hertz said it would accept. Very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARK - 07 March 2019
" Very good - one thing that would make it better would be if all bookings were retained in account and accessible just by logging in rather than having to use voucher number etc (Your competitors do have this facility). "
" Excellent from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by LANCE - 01 March 2019
" Good experience. No major issues. "
" Very good experience. No major issues. Would probably use again depending on cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by WILLIAM - 27 February 2019
" Totally crazy and unecessary, Please read email to customer service from yesterday. Thx "
" Wrote a long letter to you yesterday. Ref. 1181373160 Enterprise/Alamo since I didn't get the voucher. Please read email and come back to me. WS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by STUART - 21 February 2019
" This was our first trip via Geneva and we were very pleased with the service we received from the staff at Alamo. The car was nearly new and easy to drive. The only problem we encountered was at the drop off as the fuel station next to the hire car return was out of order and we had to go searching for fuel. We found a BP garage nearby but had to wait 10 mins for them to open, this wasn't Alamo's fault just a Swiss anomaly. I'd definitely consider Alamo when I next book and will most definitely be using autoeurope. "
" This was our first trip via Geneva and we were very pleased with the service we received from the staff at Alamo. The car was nearly new and easy to drive. The only problem we encountered was at the drop off as the fuel station next to the hire car return was out of order and we had to go searching for fuel. We found a BP garage nearby but had to wait 10 mins for them to open, this wasn't Alamo's fault just a Swiss anomaly. I'd definitely consider Alamo when I next book and will most definitely be using autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTIAN - 19 February 2019
" Pls read 3 "
" I had to fill up with fuel 4 times before drop off , whilst the petrol hose nozzle was blocked from putting more fuel in. The petrol gauge went down, after each partial fill up. I produced 4 invoices, but they charged me for a 1/4 tank empty at a high rate (£34) on a small car "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by NICHOLAS - 18 February 2019
" As above Complete crooks Would not recomend to anyone "
" Very disapounted. A small piece of pladtic fell off the car through no fault of mine. Googled part and it would cost £10 to replace and take 5 minutes to fit. They then proceded to charge me £750!!!!! Complete crooks!!! Would not recomens to anyone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 15 February 2019
" Very easy No hassle free upgrade "
" Free upgrade to Audi A4Avant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 13 February 2019
" Good price, pleasant and helpful staff. Car was better than expected "
" Very helpful staff on picking up the car, offered to show us where everything was. Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIKE - 12 February 2019
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NORMAN - 11 February 2019
" Worked fine apart from drop off "
" Drop off Swiss or French side confusing and would not accept the car back if you get it wrong "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 11 February 2019
" Very good "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 07 February 2019
" Perhaps it would be good to go through some of the technical details / mechanics of the car on pick up in order to have less trial on hit and miss basis as you go along...eg Ford's changing of gear system, automatic control of light system, cruise control "
" Fully satisfactory though the price bracket was high "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RARES - 07 February 2019
" N/a "
" Very good car! Appreciate the upgrade! The counter staff was extremely slow though! I waited 45 minutes in a queue with just 3 people in front of me. It's not even the staff member's fault! It's Alamo's extremely slow pick up process: the staff member had to type ALL of everyone's details in the computer, for each person in the queue. They also had to print loads of paperwork. Please have clients enter their details at the time of.booking so they don't have to wait 45 minutes when picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 07 February 2019
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 06 February 2019
" I've used auto Europe a number of times and never been disappointed by their services. "
" Very busy hire car team for pick up and associated wait, as you would expect, at a busy period. served efficiently and politely. We were offered a 4x4 car upgrade instead of hiring snow chains, however 4x4 cars at the ski resort were getting stuck so glad we went with the front wheel drive and snow chains. Drop off staff seemed incredibly busy and took a while to ask to be served. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 06 February 2019
" Trouble free "
" Trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 06 February 2019
" Clear website "
" Nice guys. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PIETER - 06 February 2019
" I like the simplicity of autoeurope "
" Rental of the child seats was extortionate "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 05 February 2019
" Very smooth - thanks. "
" Very smooth experience from beginning to end. Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 05 February 2019
" I thought i was getting a golf or equivalent size but in the event it was a Renault captur which was a smaller car so not quite enough space for our luggage and four men. "
" See below "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 04 February 2019
" as item 3 "
" Geneva rental parking crammed with cars, very difficult to find return parking spot and simply far too many cars double parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 04 February 2019
" Easy online booking "
" All as required "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 03 February 2019
" 8/10 "
" Great customer service. The lady in the desk was very helpful. Maybe just needed one more staff member at the desk. As there was only 1 lady and a long queue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 02 February 2019
" Generally very good. "
" Geneva airport rental return area is always chaotic - just not enough room, but this is the same for all rental companies. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 31 January 2019
" great i just am still waitiing on my depisit money of £524 to still be put back onto my card even though it was signed off at the drop off of the vehicle etc ? "
" Hey , the car rental was a great exsperience wasnt the car i had ordered but the fiesta was great and really well equiped , the guy at teh car pick up was awesome and at drop off too, sadly i am still waiting for the deposit money to appear back on my card even though it was refunded at the retun of the vehicle ?? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOSHUA - 31 January 2019
" Best prices around and cheaper than going direct "
" Check in at Geneva took nearly 45 minutes which is too long, although that's more a reflection on Alamo not having enough staff on during a peak period "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 30 January 2019
" None "
" Very good overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HEATHER - 29 January 2019
" Easy & quick to use. Not cheap but I think it was because it was a busy period. "
" Excellent. It took a while to pick the car up because it was busy but when I got to the desk my details were already in the system which greatly helped. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 29 January 2019
" Have used AutoEurope numerous times and again found the experience very good. "
" Very satisfied and would rent from Alamo at Geneva airport again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 29 January 2019
" The service provided made a potentially fraught process very relaxed, and easy to deal with "
" Wonderful, efficient service at both Collection and Return. Upgrade on car was unexpected, and could not have been bettered - the right car for the right (skiing) holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 28 January 2019
" Efficient, friendly "
" V Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEAN - 25 January 2019
" Easy to use "
" Very nice car and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 24 January 2019
" Fantastic, could not have asked for better service. Nothing was too much trouble, everything was explained clearly and without any hassle. Wonderful staff I used them the previous week aswell and would always look to use them in the future. Thank you "
" All staff extremely helpful, friendly and efficient. Car selection excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by COLIN - 23 January 2019
" Very good overall performance "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by RAFAEL - 23 January 2019
" Everything went well and with no issues. That's what I want when getting this kind of services. "
" It was very good. The only issue was the price that was quite high even to Switzerland. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GILLIAN - 20 January 2019
" website easy to navigate "
" first time user, and found the whole process efficient. Friendly and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 17 January 2019
" Used many times never had a problem "
" No problems, smooth pick up and drop off. Amazing car upgrade at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 16 January 2019
" Still waiting for a reply to my email after 6 days "
" We booked a 4WD as were going to a ski resort but Alamo didn't know the vehicle they supplied was 2WD which got stuck, meaning I lost a day of holiday getting it sorted and inconveniencing my family. I emailed you about it 6 days ago but had no reply. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by THOMAS - 14 January 2019
" none "
" none "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 11 January 2019
" Excellent set "
" Very welcoming pleasant and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by LOUISE - 11 January 2019
" My recommendation is for Alamo to build stronger client links if / should a client rent more than 3 times per year in the same location or more than 5 times per year within a geography i.e. EU, offering services reflecting their loyalty of usage can build big win win. "
" Alamo expereince was within my expectations... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 08 January 2019
" Altogether, very good. No complaints- indeed very happy with the whole experience. "
" Very good. Lovely car. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVE - 08 January 2019
" N "
" Ridiculously expensive, profiteering! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 07 January 2019
" As above "
" Generally pleased with service and unexpected upgrade but experience spoiled by credit card issue at counter "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 07 January 2019
" see above "
" Excellent. A few points to make it even better: can the admin part of the process (10+ minutes at the desk) be done on line in advance? provide a wallet size card of important tel numbers if things go wrong Advise (map?) of petrol stations near airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LESLEY - 03 January 2019
" Booking around Christmas - need to know which franchises close early or on Bank Holidays "
" Think chains should be free of charge in winter in certain areas. This is more of a safety feature than a optional extra! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 02 January 2019
" Would definitely recommend to any friend. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 26 December 2018
" After arriving at the airport I am looking for a quick and efficient service and which was provided "
" Very friendly and efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 25 December 2018
" Great no problems very polite staff. "
" Overall very good. I have rented several times with them before and this time I was upgraded to a great car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 23 December 2018
" Have used autoeurope on a number of occasions and always find the process simple and efficient and with the best deals. "
" Very helpful to deal with, no pressure on buying extras and offered me a brand new car - can't get much better than that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by EVA - 21 December 2018
" See above. Need I say more? "
" CHF 1000.00 as deposit???? All that was mentioned in the small print was that a deposit would be taken. Fine. But CHF 1000??? And, I'm still waiting for this deposit to be credit to my account again. 4 days after return of vehicle!!! Avoid this company (Alamo)! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by CHRISTOPHER - 19 December 2018
" The experience at the front desk was good principally because we arrived at a quiet time of day. When it is busier there can be. Significant delay with no extra staff being made available.The need to register at the front desk before going to the car park to collect the vehicle should be avoidable by gathering more information when booking. This would be a significant improvement in your service. "
" When I contacted the customer service the member of staff I spoke to tried to convince me that I did not need snow chains . This was factually incorrect as I was driving in the high alps where snow chains are mandatory in snowy conditions. You should provide clearer advice as to what legal requirements are "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 18 December 2018
" Keep the price competitive and it can't be umproved "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 12 December 2018
" Good efficient economical service "
" Service was fine. Only issue was the car I ended up with wasn't even close to what I ordered. I appreciate you are not guaranteed what you select but staff didn't even entertain a swap. The counter staff member also didn't want to reveal the car I was going to get - presumably she knew it wasn't what I wanted. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 12 December 2018
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 06 December 2018
" Only one person serving on. Sunday morning Alamo were the only company with one staff memeber Soooooo slow. Theee customers in front of me so I lost half an hour "
" There were no quests at any other rental company Only Alamo / Enterprise Only one person serving Took an age with each customer in front of me There were three customers taking 10 minutes each I lost half an hour and was late for my meeting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by SAMIR - 03 December 2018
" Was very good indeed "
" Very good indeed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by FRANCOIS - 25 November 2018
" Fast to check in, and drop off. "
" Great service at both desks, check in and pick up. Always happy with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELIZABETH - 21 November 2018
" The staff at Geneva airport were efficient and courteous. Please pass on my gratitude for returning the wallet to them. We are returning in January and will definitely book again. "
" The car was available through Alamo and I liked the fact that they checked the car thoroughly with the client before and after the rental. Sadly I missed the fact that I had dropped my wallet under the driver's seat but realised as soon as I returned to the UK. We phoned Alamo at Geneva Airport who said they would post it back and charge it to my card. My only complaint was that it was not sent for over a week and we had to phone again but my wallet arrived three days later well packed and with everything inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAM - 16 November 2018
" Not really sure what auto europe is... "
" Very pleased to be upgraded for free - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by WILLIAM - 10 November 2018
" Very speedy pick up and return. Hassle free "
" Everything went well. Only slight niggle was we were told vehicle had no damage but on checking there were two crutches/dints in the rear bumper. They were recorded and records amended "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PATRICK - 09 November 2018
" I will in future not be as trusting and demand that fuel levels etc are recorded so that when returning the car I have something to compare with. "
" Very disappointed on returning vehicle as staff said fuel tank was not full although we had filled to a level above that which we received on picking up vehicle. Fault I guess by initial level of fuel not noted by staff when we picked up car. I did ask if this level was a full tank! Felt staff treated me like a cheat. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANNA - 08 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 08 November 2018
" All good "
" Very impressed with Alamo staff - efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NAJI - 07 November 2018
" excellent experienec and I will use them again "
" The services we got from the Alamo desk is excllent. the car is very good and I recomend using this again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARK - 07 November 2018
" Excellent all round "
" Excellent all round from collection to drop off, though the vehicle had a bad dent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by KEITH - 04 November 2018
" An overall pleasant experience which has not always been the case with other car hire companies ... especially when I mention we have our own excess car insurance "
" Very pleased and no problems during the hire. Staff very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VITTORIO - 31 October 2018
" I'd like to know how much I'm going to pay up front: I booked two child booster seats and they appeared at 0 extra cost on the contract, while they were eventually invoiced at 40 CFR each. I understand extras have to be paid, but the related amount should be more transparent, rather than provided by the clerk at pickup. "
" Pick-up process seems to be too slow, not sure the reason why, but it is always like that. I will not be booking again from Alamo or National in the Swiss sector going forward. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 31 October 2018
" Ruined by the missing GPS in the car. Had to rely on phones for navigation "
" The car I was given was missing GPS. We did not find this out until we were under way and it was too late to return by then. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 31 October 2018
" Good and bad Slow transfer to get car and surprises on the final bill but car was good "
" Geneva airport bus transfer to get the car was very slow indeed. The very helpful lady at the counter suggested an upgrade and I am sure she said 2 francs/day but the final bill showed extra 12 Francs per day ! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PHILIP - 29 October 2018
" Very happy with the vehicle, value and service from Alamo staff "
" Staff were really helpful, polite and professional at Geneva Airport "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by PHILIP - 29 October 2018
" Easy pickup and drop off, no waiting about. I struggled to find the method to open the fuel filler cover, but that's because I have a button on my own car. "
" Excellent, the only very minor issue is the signage on the return is not consistent, because the Alamo sign is only on the main entrance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAHANGIR - 28 October 2018
" As above "
" The car we booked was suppose to be a VW Golf and on arrival we were given a Citroen although the car was a new car it wasn't what we had booked. When questioning why this was it became apparent they do not even have any VW cars in stock and don't supply them as advertised on the website. Not only that we also had to pay to upgrade our insurance. Although it was a quick and easy process collecting and returning the car the fact we were miss sold the car hire on the expectation on a VW is very annoying as we could have got the same deal and the car we wanted with another company. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BASEL, CH - Reviewed by THOMAS - 24 October 2018
" Good experience. Nice car (essentially an upgrade at no extra cost). Child car seat was in good condition but it would have helped if the staff knew how to fit it (I gather they are not insured). Main gripe is the accident insurance cost which is astronomical. We now always go with independent provider "
" Good experience. Nice car (essentially an upgrade at no extra cost). Child car seat was in good condition but it would have helped if the staff knew how to fit it (I gather they are not insured). Main gripe is the accident insurance cost which is astronomical. We now always go with independent provider "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 30 September 2018
" No problem with Auto Europe but Enterprise have dragged you down with them. "
" Spoiled the trip. Cost a fortune in unfair charges. Will never use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PETER - 27 September 2018
" Very efficient Hire Desk (in airport) easy to find / use Then short bus ride to collect car ! "
" Excellent service Staff looked after us Car excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANTHONY - 27 September 2018
" Quick and efficient "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ANASTASIOS - 20 September 2018
" The vehicle that I was given was "smaller" than the one I booked. There was no integrated GPS, so I had a request one. The device that was given to me was broken so I had to go back to the counter and get another one "
" Although The vehicle that I was given was "smaller" than the one I booked. There was no integrated GPS, so I had a request one. The device that was given to me was broken so I had to go back to the counter and get another one "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by KEVIN - 17 September 2018
" Horrible "
" Awful - un-helpful and will never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JOHN - 09 September 2018
" Very easy to book and reasonable price. "
" Very efficient at both the pick up and drop off. Very pleased with the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASEL, CH - Reviewed by MICHAEL - 02 September 2018
" nice small location; friendly service "
" good friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by AHMED - 11 August 2018
" As above "
" Everything was perfect and the car was in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 04 August 2018
" Did exactly what it says on the tin. "
" No fuss. No hassle. Should have programmed sat-nav with address of vehicle drop-off. It was difficult to find and it would have taken away the stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 30 July 2018
" Great friendly efficient service. "
" Great friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 28 July 2018
" x "
" No queues. Very pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 25 July 2018
" Autoeurope UK were helpful in trying to sort out my mistake in the booking dates (although it would have been more complicated than me going directly to Alamo), however when I rang back and was routed to AutoEurope USA I was told that there was nothing that could be done to help as it was too close to the pick up time. Pretty disappointing really. "
" Fantastic service, I had booked the wrong dates originally and Alamo GVA were very helpful in extending the booking period at short notice, which is more than Autoeurope were. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 24 July 2018
" Would certainly use 'Auto Europe" site again for car rentals abroad, saved almost 30% from the exact same company we hired from. More likely 35% plus saving on the same vehicle on other known car rental sites directly, no issues with the voucher we could have not asked for a less hassle free experience. "
" The desk experience was excellent, efficient, helpful, polite providing a warm friendly greeting upon arrival and same manner continued throughout the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 23 July 2018
" Good price , efficient staff , quick pick up . "
" Quick and easy car pick up . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 16 July 2018
" I have subsequently chased a query with you help desk but had nil response. Please could you advise on the below. I have been charged £383 to my credit card on the 4th July which I presume is the 500 Swiss Francs deposit taken at the time of hire. The car was returned all ok on the 10th, please can you advise when this amount is credited back to my account. Thanks Paul "
" I have subsequently chased a query with you help desk but had nil response. Please could you advise on the below. I have been charged £383 to my credit card on the 4th July which I presume is the 500 Swiss Francs deposit taken at the time of hire. The car was returned all ok on the 10th, please can you advise when this amount is credited back to my account. Thanks Paul "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KATHRYN - 16 July 2018
" Very quick and straightforward right from the start. Very helpful explanation from airport office staff and an extremely helpful explanation of how to drive an automatic car from a member of staff at pick up point. He made sure I knew what to do ( I had never driven an automatic car before) and guided me out of the car park. He was fantastic. Equally pleasant and friendly service when I returned the car. "
" Delightful, friendly and very helpful staff both in the airport and at the car pick up and delivery point. They are excellent representatives of the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 15 July 2018
" As above "
" I needed to contact Alamo during the rental and this was almost impossible. I spent over an hour waiting for their general enquiries number to answer and gave up. Their roadside assistance number was almost as difficult to reach and they gave me the Geneva French side Alamo number saying this was the only one. When this was answered the person was downright unhelpful bordering on rude. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEIRDRE - 12 July 2018
" always use AE "
" particularly good re inspecting vehicle with client at collection and return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ROGER - 09 July 2018
" very good "
" My flight was late but they waited for me, I think I was the last car out that night. Service was exemplary, the car was almost new. When I returned the check in procedure was quick and efficient, and there were no unexected charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 07 July 2018
" As stated above. "
" Really everything was good. My only negative was that the car provided was a 4x4 and not very economical. It also sounded like a diesel although it was petrol. I had expected a standard compact car, but no problems though. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRISTOPHER - 27 June 2018
" Europcar booking engine is fine "
" We waited over 30minutes to be served at the counter and when we arrived at the garage we had to queue again behind 2 other groups to be guided to our car. Only to find they didn't have it as it was still off site being prepared. Collegues travelling with us who used another firm (Europcar) left Geneva Airport 50minutes before us despite us all arriving at the car rental desks together "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 26 June 2018
" s "
" Very good. i only needed a car to drive to a hotel in the Alps and then return. Its a shame that there is no point to point option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VALERIE - 13 June 2018
" Have used Auto Europe a number of times - always a good price and efficient "
" Very efficient and didn't try and sell add ons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROXANE - 16 May 2018
" Great upgrade "
" Lovely upgrade to a much better vehicle and friendly efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MUHAMMAD - 09 May 2018
" Overall very good experience. The only thing I found on my return was that the car check was not done on the device when given to me in the beginning. The fault by staff and recognised on return but they acknowledged and all sorted out quickly. "
" Great experience. Swift service and return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10