Auto Europe
- North America
- Central America
AVIS SWITZERLAND CUSTOMER REVIEWS
- 7.6
- 8.3
- 9
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS SWITZERLAND Car Rental Reviews
Average Rating for Avis :
GENEVA, CH - Reviewed by NADIR - 28 July 2025
" As above "
" Great car All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 01 April 2025
" Very good and efficient service from autoeurope, I will definitely be using Autoeurope again in the future "
" The hire on your behalf was smooth and professional however I have received a copy of the invoice which is not formatted in English so I do not follow the charges. This mainly relates to charges at the desk. I would appreciate if you could assist with this as I do not have a contact only a No Reply email address "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 21 March 2025
" Booking was simply and obvious, couldn't be better. "
" Seamless collection and drop off, will use Avis every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 18 March 2025
" PLEASE SEE ABOVE - IF THE ADDITIONAL CHARGE IS REFUNDED I WOULD BE HAPPY TO LEAVE A POSITIVE REVIEW "
" I WAS FORCED TO PAY AN ADDITIONAL CHARGE TO DRIVE THE CAR IN FRANCE EVEN THOUGH THIS WAS THE INTENTION WHEN I BOOKED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by WILL - 15 March 2025
" No concerns at all. "
" Good vehicle. Great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 04 February 2025
" Always good value. "
" Main concern was that the vehicle was collected in an underground car park with minimal light, so it was v difficult to inspect for scratches etc. Yet when returned, the car was inspected by an operative with a high power light. There were no issues but it seems unfair that there are two systems in place which can only disadvantage the customer. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 30 January 2025
" Ok overall - car had annoying sound when accelerating. Final costs not transparent "
" Ok but final charges not transparent with original price paid "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 05 January 2025
" Can't fault Avis "
" Found Avis car hire very good helpful staff and a nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by EFRAIM - 04 September 2024
" i must say that i had very very bad experience and was disappointed to hear that my booking is cancelled due my flight was cancelled and couldn't pick up on time, i was prepared to pay for another 2 days till i arrive to Zurich and my offer was declined.. i do feel I'm owed a full refund plus compensation for the inconvenience!!! "
" i must say that i had very very bad experience and was disappointed to hear that my booking is cancelled due my flight was cancelled and couldn't pick up on time, i was prepared to pay for another 2 days till i arrive to Zurich and my offer was declined.. i do feel I'm owed a full refund plus compensation for the inconvenience!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 13 August 2024
" thoroughly unpleasant, experience and there was no one present for fifteen minutes when i returned the car. "
" When i arrived at the counter and advised I was travelling from Switzerland to France they at first insisted i pay a cross border charge, I advised this was not detailed on my voucher and he went through it with a fine tooth comb. When he agreed it was not a condition, he tried to frighten me with huge charges if i breakdown or have an accident in France. A thoroughly unpleasant experience and i wont ever use Avis again. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 25 March 2024
" I've used Auto Europe a lot over the years. This is my second time of choosing Avis - both were poor experiences. The first time I was stung for a 50 euro post hire 'cleaning charge': I think I left a newspaper and a water bottle in the car. The second time - see above. Drop off in Geneva was smooth, but could be far better signposted. "
" When I hired the car online there was no question asked about which countries I would drive in. At the counter the Avis rep asked me where I would travel. I replied France - and he advised that there was then an additional 12chf to pay, per day. I asked him repeatedly why this new fee was being introduced into the hire contract, and what the charge covered. Cue, 2 minutes of babble and half finished sentences that led nowhere. Eventually, the rep confirmed I didn't need to pay this additional charge but he had to warn me I was responsible for the consequences. I asked what kind of consequences - cue, more of the same babble. At this point I decided this was simply a scam and declined to pay the charge. The keys were handed over and I went on my way. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 20 March 2024
" Due to a family bereavement we nearly did not come on our arranged trip. We planned travelling with friends and I asked if I could transfer the car booking to them as we didnt know if we would be too upset to travel. Well I may as well have asked for the moon as you have created a system which is so rigid that any change in circumstances are maximised by autoeurope. Even tragic ones that we were facing because you wanted to create a new booking rather than transfer an existing. It is simply a rule created to penalise people who have to alter their bookings. As for Avis, the car as above was larger than average and as a consequence was scratched on every corner and had an enormous dent in the side. I was then accused of creating this when I dropped it off. I was stared at intently by Avis staff so they could see if my eyes were wavering at the facts I was explaining. All very disconcerting. "
" The car I picked up was an upgrade large 7 seater. But it was battered. A long list of scratches were attached but there was a significant dent and when I returned the car the staff said that the handover description did not match the damage. I showed the picture I took on the day I picked it up in clear light as Geneva Car Park is very dark. But they said the damage happened between pick up and my picture. Eventually senior staff turned up and recognised the battered car and waved us off. But to be accused of damage when it was Avis' poor description and quality of vehicle wasn't a good experience at all. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 04 March 2024
" All good. "
" I was charged £72 for a local tax because I was taking the car to France. I still have been unable to find any info regarding this. There was also a hard sell for snow chains despite not being needed as the car had snow tyres. I was told they were needed legally. I took them but complained on return and got refund of snow chains. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 29 January 2024
" Overall positive experience. Not all damage to the vehicle was recorded so had spend some time assessing the damage and sending information to Avis "
" Very efficient for both collection and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARK - 24 January 2024
" Auto Europe interface and pricing is excellent and so was the handover and experience with Avis. Very pleased. "
" There was some ambiguity about what constitutes a ski rack, but otherwise very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 07 July 2023
" Car ok Airport facilities for car hire ..... terrible and have been for years "
" Didn't get the car requested, alternative rather too large. Geneva car hire facility is the worst I've used anywhere, poor signage, very cramped, difficult to negotiate.... all in all unpleasant. Needs to be moved off the airport. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by IAN - 23 March 2023
" Easy to use, good to be able to compare prices for different providers "
" Very straightforward - everything went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PETER - 31 January 2023
" Overall Ok but Excess insurance as part of the deal looks expensive in retrospect. "
" Friendly and efficient and not pushy re extras. Also a proper paper contract to sign. Unlike recent experience with Alamo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 16 June 2022
" Everything about the hire was fine apart from the collection when we were provided with very little information about the car. "
" when collecting car we asked about vehicle functions such as auto gear box and operation of sat nav we weren't offered any help with this as handover guy didn't seem to know how sat nav worked. It was like here are the keys get on with it. Sat nav was set up to avoid motorways so took us the long way around lake Geneva taking over 3 hours had we gone via motorway it would have taken just over an hour. We could work out how to reset this ! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 23 March 2022
" Easy to use. "
" Unfortunately Avis did not have the vehicle I booked in a manual and was offered an automatic. I was going skiing so did not want an auto . I eventually took a smaller polo manual vehicle. The Avis staff were nevertheless very helpful and did all they could. And I was given a free tank top up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SIMON - 18 March 2022
" Did what it said "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 22 February 2022
" Helpful,pleasant and very efficient. We'll done ! "
" Staff at Geneva were extremely pleasant and provided a great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 09 February 2022
" Loved the on line check in. "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 09 February 2022
" Generally good but too expensive. "
" Very good car and good service from Avis but I felt it was expensive and would look for cheaper alternatives in future. The high excess charge is off-putting and it is expensive to have that removed. It seems like a hidden cost to me that should be explained in greater detail up front. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 07 February 2022
" This is the best experience we have ever had collecting & dropping off a car at Geneva Airport both the staff in the Airport at the desk and on dropping the car back to the parking area were very friendly, efficient and professional, thank you so much! Also being able to check in on line etc 10/10 thank you. "
" This is the best experience we have ever had collecting & dropping off a car at Geneva Airport both the staff in the Airport at the desk and on dropping the car back to the parking area were very friendly, efficient and professional, thank you so much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CARL - 01 February 2022
" very good experience all round. "
" Great service. quick and easy to do and car was clean and in good condition. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JUNE - 19 September 2019
" I have rented with yourselves several times in the past and have always been very happy with the service. I have also used Avis through yourselves and not had problems before. However, their underhand methods on this occasion will mean that I would not recommend them to anyone else or use them myself again. "
" On collecting the car at Zurich Airport, the gentleman on the Avis desk asked if I wanted any extra insurance. I made it very clear that I had already taken out extra insurance and did not want anything else. However, when looking at the paperwork later on, I noticed that he had added roadside breakdown cover! When I returned the car at the end of the holiday, I had to go back to the Avis desk and wait in a long queue to be seen. I explained to the lady that it was added without my consent but she said that I had signed for it. It was only the fact that I was persistent that, on checking with another member of staff, she agreed to cancel the charge. She did say that I should have checked the agreement when I picked up the car before I left - which I certainly will do in the future. However, I did point out to her that extra costs should not be added when a customer clearly expresses that they do not wish anything else. It is an underhand method of bumping up the cost. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICIA - 04 March 2019
" - "
" I booked a compact 4 door automatic car with you on the 30th July 2018, to be picked up at Geneva Airport on the 12th February 2019. The full rental cost was paid on the date of booking and I received confirmation of this with a list of what was included in the rental cost. When I collected the car no mention was made of any additional costs outstanding and yet I now find that my husband has been charged an additional 361.04 Swiss Francs for additional items that are clearly listed on the initial agreement as included in the rental fee paid in July. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 23 February 2019
" Still waiting for my receipt by email "
" Still waiting for my email receipt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 22 January 2019
" Your website allows no preferences to be specified e.g. size of baggage area. "
" Car provided was zafira which is 20% smaller than the sharan we ordered. Avis claimed of course that they are same category! Five adults with skiis had a very uncomfortable journey with heavy baggage on laps. At Geneva the transfer to the car park is very unpleasant--- crowded buses with no assistance loading skiis into the very high rack. I see no reason why CHF14 per day should be charged for 2nd driver. Because only one person is driving this car at any one time. It adds no extra risk to the rental company. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CLAIRE - 16 January 2019
" Our ratings would be very high were it not for the double payment. Once resolved we will happily change this. Thank you. "
" The car was excellent thank you but we have been charged twice. Firstly at the time of booking - 5th November, £372.94, then on returning the car on the 12th January to Avis, £392.00. Please could you look into this as a matter of urgency. Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 15 January 2019
" Overall positive "
" Long wait to pick up car. Also a small (approx £5) additional charge which I didn't understand but wasn't going to waste time arguing about given the 40 minutes I'd already waited. Car was virtually brand new and excellent. Drop off extremely efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PENELOPE - 11 January 2019
" I think the brokers site promoting auto Europe mislead the customers Hidden costs may exceed the value of the rental This must stop "
" When arrived to the counter we realised that the full cover insurance we prepaid was not valid. We had to pay an extra nearly 500CHF to get the insurance cover we chose in the first place "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASDAIR - 09 January 2019
" Service at pickup could be improved and Geneva is an awful airport for car rental "
" I rang on Sunday to confirm the location of key drop off and was told it was in terminal. On arrival at 5am there was no marked box. Hertz was well marked. I had to leave keys on Avis desk as flight was at 7am "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMIE - 25 December 2018
" I didn't like my experience with Avis, it gave me so much stress during the trip. "
" The staff were pretty rude and not helpful when we picked the car up. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by DESMOND - 31 October 2018
" Autoeurope good, Avis bad "
" Car provided with little or no engine oil, warning light came on within 5 miles of driving. Filled it up with 1 litre which only half filled the engine. On return, automated receipt showed car as having been handed in at 14.56 when in fact was handed in at 12:50, (automated email received at 12:57!) therefore incurring an extra days charge. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by SAMUEL - 23 September 2018
" Everything went well with Avis "
" The only problem we had was the car we booked was not available but we did get an upgrade for the same price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 01 September 2018
" No negatives. Excellent. "
" No negatives. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by OSSIAN - 30 August 2018
" TOO EXPENSIVE but otherwise very good "
" TOO EXPENSIVE but otherwise very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEONARD V - 27 August 2018
" Fine, no problems, and will use your services if and when appropriate, but am likely to be over your 80 year old deadline by the time we next go abroad, so please un-suscribe us from your system now. "
" Avis service speedy and helpful throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAVID - 11 June 2018
" Please ensure that vouchers are emailed out in a timely manner. Needed to call to get voucher sent (I think this is the second time I have had to do this). Other than that no problems "
" No issues at all. Collection and drop off were very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10